Service History 178

We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2021
"Arrived on site for customer complaint of flames being to high even on low, I adjusted all 5 burner valves, unit tested good."
We serviced a
GE REFRIGERATOR
Model Pshs6rgxcdss
Near Georgetown, TX 78628
Kayman
Job Details: 03/29/2021
Arrived onsite to install previously diagnosed parts and continue diagnostics. I found the water line in the FC door was frozen up and I was not able to defrost it with my steamer. I confirmed water going to the door but none coming up and through. I explained that the FC door is likely creating a void on the insulation due to time and age of the unit and would need a new door for repair.
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near Manor, TX 78653
Andy
Job Details: 03/29/2021
Arrived on site for microwave light underneath not working. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 W11342846 (Control) and 1 W11333816 (UI) and 1 W10210871 (Lamp housing) and 2 8206232A (Bulb)s and 1 Seenote (Office to schedule)
We serviced a
KITCHEN AID VENT HOOD
Model n/a
Near Austin, TX 78738
Brandon
Job Details: 03/29/2021
"Arrived on site to replace failed blower motor, after replacing, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Temple, TX 76502
Jonathan
Job Details: 03/29/2021
Arrived on site for a washing machine that won?t drain and has no power. Inspected unit and work area. Found voltage going to the unit but the unit not turning on. Checked voltage at the main control and confirmed that the control was receiving proper voltage. Replaced control and tested unit. Found the drain portion of the auto test not pushing out water and barely trickling ou. Removed drain pump from the tub and did not find any obstructions. Did find the impeller stripped on the pump. Replaced drain pump and tested unit again. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/29/2021
Arrived on site to diagnose an ice machine that had overproduced ice. Tested unit and found bin thermistor in range and no other failures at this time. Turned unit on and advise customer to monitor it for 24hrs and notify us if unit doesn't work properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Temple, TX 76502
Tyler
Job Details: 03/29/2021
Arrived on site for washer not cycling correctly. Upon arrival I found ACU was receiving and trying to send proper voltage to other components but the lid lock wouldnt engage. Upon further inspection infound the test Strike was broken from door and lid lock wasnt ohming out correctly. Office will need to reschedule once availability of parts is known.; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76502
Tyler
Job Details: 03/29/2021
Arrived on site for washer not cycling correctly. Upon arrival I found unit wasnt activating the lid lock. After replacing the lid lock I ran a few diagnostics test and found cam assembly as well as gear case and motor had been damaged internally and caused rubbing of the belt and other components under washer. Office will need to reschedule once Availability of parts is known.; ordrng 1 W11454741 (Gearcase) and 1 W11428524 (Capacitor) and 1 W10721967 (Cam assem) and 1 W11239857 (Belt) and 1 W10890624 (Motor) and 1 285565 (Agitator) and 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut)
We serviced a
KITCHENAID OVEN
Model KFDC558JSS00
Near Leander, TX 78641
Lou
Job Details: 03/29/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the small oven door hinge being wobbly I removed and replaced the left hinge and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Austin, TX 78705
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for error code. Pull unit out and did a hard reset. Test unit and unit pre heated to 350. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78132
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect fridge for not cooling correctly, upon inspection found the lower evap not frosting correctly , compressor was running at 2.0 amps, spoke with Techline Sr# 7729745412 and was advised to replaced evap and check pressure. Ordering evap. Office to reschedule ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM) and 1 W10630535 (EVAP)"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near New Braunfels, TX 78130
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect cooktop for not heating at all, upon inspection found the ground wire charred next to L1, separated wires and connected correctly. All functions returned. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78726
Justin
Job Details: 03/29/2021
Arrived on site for a dryer taking several cycles to dry the clothes. I tested the heat in the unit with my thermocouple with the vent off and found the unit getting to proper temps and fluctuating as normal. I then tested the heat with the vent on and found the unit still getting to proper temps but fluctuating down significantly slower (almost 3x slower). I found the unit has poor airflow causing the unit to take longer to dry. I advised the customer of my findings. I found the unit working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78756
Jacob
Job Details: 03/29/2021
Arrived onsite for unit leaking water. Noticed the water was not fully draining. Checked the drain motor. Something was clogged in it. Removed clog. Tested unit. Unit is draining properly. Also drain hose needs to be better secured so that the hose doesn?t jump out and pour water everywhere. Also let tenant know that the unit can only handle small loads and nothing heavy or too big. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect icemaker for not producing ice. Upon inspection found the Icemaker hopper filled with ice, dissembled Icemaker and cleared ice, reassembled and tested with no issues. Complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Leander, TX 78641
Kevin
Job Details: 03/29/2021
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Austin, TX 78729
David
Job Details: 03/29/2021
"Arrived on site to diagnose dishwasher with broken rack slides. Found right upper rack slide separated at the weld. Found service pointer W11296667 applies, and replaced upper rack slides. Replaced both upper rack slides per service pointer.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Killeen, TX 76549
Al
Job Details: 03/29/2021
Arrived on site and inspected dryer display issues.Confirmed the complaint and found the display cycling with an incomplete display.Accessed the control and found both the console and main control.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76543
Al
Job Details: 03/29/2021
"Arrived on site and inspected dryer SAFETY issues.Found the unit sparked and inside bulb shattered.Checked voltage at the back of the unit and got L1/L2= 124, L1/N=251, L2/N=124Checked the outlet and got the same readings, which is the reason the cabinet was energized and bulb shattered.Trailer complex is sending an electrician to fix the outlet.Customer needs a new bulb.; ordrng 1 WP22002263
We serviced a
GE REFRIGERATOR
Model TFX26PPDAWW
Near Killeen, TX 76541
Tyler
Job Details: 03/29/2021
"Arrived on site for refrigerator not cooling and leaking water, upon arrival I found the freezer had a massive amount of frost and ice built up on back evap cover. After defrosting the ice I found the heater assembly had broken and caused defrost timer to burn out the inner motor so it wouldnt advance past cooling on its own. I replaced the heater assembly as well as the defrost timer and was able to reassemble and confirm unit will continue working as designed and defrost when needed. Call complete"
We serviced a
KITCHENAID COOKTOP
Model KGCU462VSS00
Near Killeen, TX 76542
Al
Job Details: 03/29/2021
"Arrived on site and inspected 2009 gas Kitchenaid cooktop FRONT RIGHT burner continuously clicks even after its lit.Front LEFT burner has to be lit with a lighter.Customer advised I was ordering RESEARCH on needed parts to complete the repair.Customer advised they r selling, but issue has existed since they brought the home.Needs more work.Office to schedule return services due to part availability; ordrng 1 RESEARCH (See summary of issues.)"
We serviced a
FRIGIDAIRE OVEN
Model FEF366EMC
Near Killeen, TX 76543
Tyler
Job Details: 03/29/2021
Add on site for bake option not working within range. Upon arrival I was able to confirm that the main control was still receiving 240 V in supplying 240 V during the big cycle down to the element but I did find the bake element of self at burnt out I did replace the bake element and reassembled and tested unit and verify the unit preheated to 350? in the allotted time. Unit now functioning as designed call complete
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Harker Heights, TX 76548
Al
Job Details: 03/29/2021
"Arrived on site and inspected front load washer leaking issues.Confirmed the customer complaint and raised the front leveling feet to the highest point per whirlpool engineering requirements.Ran diagnostics and found no leaks after the adjustments.Even ran a Quick load , there were no leaks.Customer fully engaged and satisfied with the results
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Bruceville-Eddy, TX 76524
Jonathan
Job Details: 03/29/2021
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76705
Jonathan
Job Details: 03/29/2021
"Arrived on site for a washing machine that?s making a worrying sound. Inspected unit and work area. Lifted up unit and found the cam disconnected from the actuator. Replaced actuator and cam and tested unit again. Unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Lorena, TX 76655
Jonathan
Job Details: 03/29/2021
Arrived on site for a dishwasher that?s making sounds during operation. Inspected unit and work area. The customer advised that there may not be anything wrong with the unit but that they just wanted to checked out since they?re selling their house. The customer also mentioned that his lower rack wheels are falling off on the two front rollers. Ran the unit through diagnostics and found no stored error codes. Ran it through an auto test in the unit ran as designed without any issue. Confirmed customers complain about the rollers and will need the dish rack wheels for repair. Ordering parts.; ordrng 4 W10195416V (dish rack wheel)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Harker Heights, TX 76548
Jonathan
Job Details: 03/29/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler. Had a couple different issues with the lines foot was able to place the unit in a vacuum at -30 psi. Added refrigerant in the high side got up to 150 psi in the low side side at zero psi. Unit is cooling and is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect dishwasher for not drying dishes correctly, upon inspection found the dishwasher working correctly, tested heating element with no issues. Complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Austin, TX 78738
Robert
Job Details: 03/29/2021
Arrived on job for complaints of door not latching. Found the door hinge not supporting door properly. Hinge damage allowing the door to droop. Will need hinge to complete. Customer also had video of basket movement so I inspected support and found will need shocks to. ; ordrng 4 W11415987 (SHOCKS )s and 1 WPW10208415 (door hinge)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect dishwasher for not washing dishes, upon inspection found the main pump working very very slowly, ordering pump. Office to reschedule ; ordrng 1 W11345228 (PUMP )"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Kyle, TX 78640
Andrew
Job Details: 03/29/2021
Arrived on site to test unit for door opening while in use. Found door strike was cracked.Recommend replacing strike and catch. Office to reschedule.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model MEDX6STBW0
Near Round Rock, TX 78664
Matthew
Job Details: 03/29/2021
"Arrived onsite for dryer not turning on. Upon inspection found failed fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AS2
Near Round Rock, TX 78681
Jimmy J.
Job Details: 03/29/2021
Arrived on site for range is not meeting temps. Ran three sets of temps at a preheat of 350 to get the average. First high temp was 521 and a low of 317 ave of 419. Second high temp was 389 and second low was 334 ave 361. Third high temp was 390 and third low was 328 ave 359. Average of temps is 390. Adjusted calibration down -20 degrees. The calibration was already at -10 when I turned on the calibration. With the additional -20 the calibration mode is now set to -30. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Cedar Park, TX 78613
Justin
Job Details: 03/29/2021
Arrived on site for washing machine making a loud jet engine noise. Upon arrival the customer had a video of the sound and it sounded like ball bearings rolling around. I ran a diagnostics test cycle on it and you could again hear the bearings being a little loud. I did not find any stored error codes. I gained access to the bottom of the unit and I attempted to get rotor off but the screw seemed to be bound and I could not remove. I got the unit to spin and you could hear the bearings rumble loudly and the customer stated that was the sound. Indicating a bearing issue.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
David S
Job Details: 03/29/2021
"Arrived on site for microwave not heating. I inspected the unit and work area. I the diode burnt. I replaced the diode and tested the unit. The unit tripped the fuse. I replaced the mag, cap, and transforme. I am ordering the fuse to complete the repair. Reschedule ordrng 1 W10138793 (Fuse)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Round Rock, TX 78664
Jimmy J.
Job Details: 03/29/2021
Arrived on site for RANDOMLY POWERING ON ITS OWN WHEN NOT IN USE. CONTROL HAS A MIND OF ITS OWN- HAVING TO RESET IT> Called tech line to report the continued issue with oven. Steven with tech line instructed me to check all connections on the main control. All connections were good. Removed control and installed a new control. Powered up the oven and ran a rapid preheat oven heating as designed.Job completed. SR 7730372978
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Austin, TX 78757
Kevin
Job Details: 03/29/2021
r; ordrng 1 WP2163777 (Fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2021
"Arrived on site for customer complaint of unit not dispensing ice, found impeller stripped on auger motor shaft. Ordering auger motor, impeller and housing. ; ordrng 1 WPW10317991 (Auger motor) and 1 WP63052-2 (Yoke/impeller) and 1 W10346971 (Housing) and 1 WPW10309864 (Divider/housing) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2021
Arrived on site for customer complaint of both doors closing automatically when opened. Found glass pack only had one piece of glass instead of two. ; ordrng 4 W10639067 (Hinge)s and 1 W11455086 (Window pack) and 4 W11044775 (Hinge receiver)s
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Matthew
Job Details: 03/29/2021
Arrived onsite for range broil igniter not functioning. Upon inspection found harness to igniter disconnected. Secured connector and tested unit. Unit is now functioning properly. Job complete
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Austin, TX 78734
Richard
Job Details: 03/29/2021
Arrived onsite for the microwave not starting. During testing found that the start button was no good. Replaced start button and microwave tested good. Complete
We serviced a
WHIRLPOOL RANGE
Model JJW9330DDS
Near The Hills, TX 78738
Robert
Job Details: 03/29/2021
Arrived on job for complaints of starting by it self. Found the console bake button stuck causing the oven to heat it 350.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan
Job Details: 03/29/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and had a customer run a load of clothes and a normal wash cycle. The unit did the same thing. I called Whirlpool Techline and spoke to Scott SR# 7730069202. He advised that based on the prior fix is, we would need to replace the belt and the splutch assembly for repair. Ordering parts and office will need to contact customer about reschedule date due to an out of stock and PSP item. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Kayman
Job Details: 03/29/2021
Arrived onsite to install previously diagnosed parts. I installed the console and main control. I tested the microwave and ovens preheat and both are working as designed. I explained the importance of getting the unit connected to WiFi and left the whirlpool connect teams number for assistance. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Austin, TX 78750
David
Job Details: 03/29/2021
"Arrived on site to diagnose dishwasher with damaged door. On arrival examined door and find door completely bent up inside panel as well as outside.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHW1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/29/2021
Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Ran through diagnostics and no error codes came on. Allowed to cycle through full diagnostics. Dishwasher running as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Rogers, TX 76569
Tyler
Job Details: 03/29/2021
"Arrived on site for dishwasher with broken door. Upon arrival I was able to confirm the units silverware rack mounts were broken, I replaced the inner door and reassembled and tested unit to verify it wasnt leaking call complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS00
Near Austin, TX 78750
David
Job Details: 03/29/2021
"Arrived on site to diagnose oven that is not heating the upper oven. Performed diagnosis on unit. Found bake and broil element are good, but broil not coming on at all. Unit needs new control / 2 speed fan kit.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78752
Jacob
Job Details: 03/29/2021
"Arrived onsite for unit not not heating. Tested unit. Unit was not turning on. Upon further inspection found that the fuse was burned out. Replaced fuse. Unit had power once again but when testing the unit. Unit still did reach hot temperatures. Checked vents and saw crushed portion of the vent, also checked voltage, was only getting 208v. Let front desk know of issues that need to be taken care of with in house maintenance. No issues at this time. Job complete"
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Cedar Park, TX 78613
David
Job Details: 03/29/2021
"Arrived on site to follow up on dryer that was not running again. Disassembled dryer on arrived and found belt loose. Removed front panel and drum and found the tensioner pulley was melted off / not there. Replaced pulley / belt / spring and retested. Unit is now working as desired.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Bastrop, TX 78602
Andy
Job Details: 03/29/2021
Arrived on site for washer not operating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Austin, TX 78746
Kevin
Job Details: 03/29/2021
"Arrived on site and inspected refrigerator and found Icemaker fill tube is frozen, used steamer to clear it and cycled icemaker and water is now filling properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
David
Job Details: 03/29/2021
"Arrived on site to diagnose refrigerator making little to no ice at times. On arrival customer had said the ice started coming back a few days ago. Checked evaporators and found the RC evap completely encased in ice. Unit is not able to defrost RC evap and causing the ice buildup. Ordering parts to resolve defrost issue in RC. Evap cover, drip tray, silicon to seal to liner, fan motor and harness, control. ; ordrng 1 W11457241 (Drip Pan) and 1 W11033168 (Evap Harness) and 1 W11211387 (Evap cover) and 1 482338 (Silicon) and 1 Autho (Autho) and 1 W10843055 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Hutto, TX 78634
Andy
Job Details: 03/29/2021
"Arrived on site for microwave making noise, upon arrival spoke with costume about noise and they said noise is kind of a muffled popping sound and there is no sparking. Tested and inspected unit and found noise coming from turn table. Called tech line and Ed (SR# 7730380246) made aware of stated issue and what was found. Was instructed to replace turn motor, Turn ring and support that goes on turn motor. Did as instructed, removed failed parts and replaced with new. Tested unit and still makes the same sound. Called tech line again and spoke with Joel (SR# 7730380246) Made aware of what was done and found and was instructed that unit is operating as designed. And to instruct customer on use and care and practice for best performance. Did as instructed. No other repairs are needed at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78733
Kevin
Job Details: 03/29/2021
"Arrived on site and inspect dishwasher and sound blue and red to heating element is loose, after correcting it ran a diagnostic cycle and found error codes three Dash three, and seven Dash one. After clearing confirmed heating element is working at the end of the diagnostic cycle. no further repairs required at this time, job complete"
We serviced a
MAYTAG WASHER
Model LAT9704AAE
Near Austin, TX 78759
Matthew
Job Details: 03/29/2021
Arrived onsite for washer leaking. Upon inspection found small tear in bleach hose allowing water to leak out. Will need to replace hose (Ordering clamps just in case). Office to reschedule when parts arrive. ; ordrng 1 WP22001320 (tube- blea) and 2 WP489503 (clamp)s
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Leander, TX 78641
David S
Job Details: 03/29/2021
Arrived on site for washer saying to close the lid. I inspected the unit and work area. I tested the lid latch and found it not responding. I replaced the lid latch. I reassembled the unit. I tested the unit and found it working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Georgetown, TX 78628
Tommy
Job Details: 03/29/2021
Arrived onsite for unit not spinning or draining on quick wash.upon arrival found unit UI would not respond to touch well and would freeze. Could not get unit into diagnostics with bad UI. Replaced unit UI and touched. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Austin, TX 78681
Justin
Job Details: 03/29/2021
Arrived on site for wall oven not having proper temps. I found that the unit was tested with an infrared thermometer. I advised the customer you should not use these to measure temps in the oven. I also advised the customer on how the heat fluctuates in the unit. I measured the temps with my thermocouple and found the average temps to be a 360?F. I calibrated the unit 10?F down. Unit is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Austin, TX 78704
Richard
Job Details: 03/29/2021
Arrived onsite for the dishwasher not washing. Ran diagnostics and found no error codes. Ran a quick cycle and dishwasher tested good and its washing and its draining properly. Could not find any issues with the dishwasher its working to manufacture specs. Complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Cedar Park, TX 78613
Justin
Job Details: 03/29/2021
Arrived on site for a refrigerator with no cool. I found temps in FC at 43?F and RC at 60?F. I found the compressor significantly overheating. I gained access to the evap and found high side completely frosted over and no frost line going any further down. I found the evap fan working and defrost/thermistors functioning. This is indicating a failing sealed system. I am ordering a SS and office will need to reschedule with a SS tech.; ordrng 1 W11370578 (Compressor) and 1 W11368877 (Evap) and 1 Lokring (Lokring) and 1 WPW10143759 (Dye Drier) and 1 W11506635 (Access Valve)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78703
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for light staying on. Test unit and found door hitting on the right side. Secured unit correctly test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78734
Robert
Job Details: 03/29/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Georgetown, TX 78633
Kayman
Job Details: 03/29/2021
Arrived onsite to install previously diagnosed parts. I installed the burner heads and caps. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Bastrop, TX 78602
Andy
Job Details: 03/29/2021
Arrived on site for washer not agitating. Tested and inspected unit and found failed control and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Buda, TX 78610
Andrew
Job Details: 03/29/2021
Arrived on site to test unit for cracking on door trim. Issue does not affect the operation of unit and is deemed cosmetic by whirlpool. Advised customer to call whirlpool for and questions and concerns per whirlpool.??????Sr#7730250577
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lago Vista, TX 78645
Lou
Job Details: 03/29/2021
"Arrived on site to inspect dishwasher upper rack not sliding out. Upon further inspection, I went to pull the upper rack out and it would not slide out. I found that the adjuster back left wheel was getting caught on the upper rack tub rail mount due to it not being placed in the rail correctly. I adjusted the rack adjusters and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Wimberley, TX 78676
Andrew
Job Details: 03/29/2021
Arrived on site to test unit for not cooling. Found capacitor inside inverter was leaking. Needing new inverter to fix issue. Office to reschedule.??SR#7730374038; ordrng 1 W11320585 (INVERTER )
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKW0
Near Georgetown, TX 78628
Tommy
Job Details: 03/29/2021
Arrived onsite for dishwasher not draining. Found unit drain pump metal bracket broke. Replaced unit drain pump and tested. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Georgetown, TX 78628
Kayman
Job Details: 03/29/2021
"Arrived onsite to install previously diagnosed parts. As I attempted to unscrew the washplate bolt , the bolt stripped out instantly. I will need to order a washplate and bolt to complete the repair. The washplate will need to be broken out so we can separate the basket from the tub and gearcase. Ordering a washplate(W10902814) bolt(W10752187) returning with drive system for repair. Office to R/S due to part availability. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Screw)"
We serviced a
WHIRLPOOL RANGE
Model KGSK901SSS00
Near Austin, TX 78704
Richard
Job Details: 03/29/2021
Arrived onsite for the oven burners not working properly. During testing found that could not find any issues with the burners or oven. All functions tested good. Advised customer to take a video recording of the issue if it comes back. Complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 03/29/2021
"Arrived on site for it only uses hot water, no cold water ever gets to clothes. Found hot water and cold water lines were reversed on the valve. Switched the hoses to the correct position. Ran auto diagnostics cycle and washer is performing as designed. No leaks detected. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS06
Near Austin, TX 78750
David
Job Details: 03/29/2021
"Arrived on site for microwave throwing F1E5 error when in use. On previous visit tech noticed badly damaged magnetron and deteriorating wave guide. On arrival found burnt spot and bubble in wave guide cover as well. Called tech line and talked to Cathy, SR7730264147. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Cedar Park, TX 78613
David S
Job Details: 03/29/2021
Arrived on site to continue diagnosing the fridge. I tested the ice maker and it cycled and filled with water. I tested the I water paddle and found it not responding. I found the thermistors not registering on the UI control in diagnostics. I disassembled the unit and inspected the pantry UI. I found standing water in the UI and the connection corroded. I unplugged the pantry UI. And tested the unit again. I found everything working as designed and the water dispenser working. I am ordering the entire pantry shelf including the wiring harness.; ordrng 1 W11048824 (Pantry ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF05
Near Georgetown, TX 78633
Kayman
Job Details: 03/29/2021
Arrived onsite to install previously diagnosed parts. I found the FC at -2 set to -3 and the RC at 38 set to 40. I replaced the inlet valve and water line. I tested the unit and it is working as designed at this time and no leaks were detected during time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
Matthew
Job Details: 03/29/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection found auger motor non responsive. Replaced motor and shaft. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Austin, TX 78757
Kevin
Job Details: 03/29/2021
Arrived on site and inspected dishwasher and found heating element is physically damaged but is still working. Also found dishwasher is tripping GFI a few minutes into the diagnostic cycle. Amp meter is reading 6.3 when it trips. Customer provided a long enough extension cord to connect to a non-GFI outlet. Dishwasher Will now complete a diagnostic cycle without tripping regular breaker. Customer will confirm this later with a normal cycle. GFI may need to be switched to a normal outlet.
We serviced a
GE REFRIGERATOR
Model PSC23SGPA SS
Near Leander, TX 78641
Lou
Job Details: 03/29/2021
"Arrived on site to insect refrigerator noises. Upon further inspection, the customer advised that the unit makes a loud bag in noise when the compressor turns off and the unit is leaking water from somewhere. I removed the back cover and inspected the compressor and found it hot and the condenser coils were dirty. When I unplugged the unit, the compressor shook vigorously and made the loud rattling noise which was the piston inside which is an indicator that the compressor is going bad. Also, I found the drain tube comp,steely clogged. I removed and drain tube and cleaned it out and reinstalled it. I found ice in the bottom the FC section due to the drain being clogged and when the evaporator defrosted the water had nowhere to go. Cleaned up the ice and water and advised the curstomer of my findings. They advised that the ice maker isnt working. I found that the dispenser door was broken and allowing warm air up into the ice maker area and it not harvesting. I tested the ice maker and found it not operating as designed. I am ordering the compressor, hv drier, access valve, all dispenser parts including the trim, CNOTE-3 HOUR JOB, CNOTE-AUTHORIZATION. No water leaks observed at the end of service, office to schedule return service.; ordrng 1 WR62X10055 (Dispenser solenoid) and 1 WR17X11170 (Housing shield) and 1 WR17X11653 (Dispenser door flap) and 1 WR02X10585 (Door spring) and 1 WR17X10706 (Crank door recess) and 1 WR17X11267 (Ice dispenser lever) and 1 WR23X10783 (Dispenser switch) and 1 WR49X10233 (Torsion spring) and 1 WR38X10237 (Dispenser trim) and 1 WR87X20798 (Compressor kit) and 1 W10913906 (Coupler) and 1 WPW10143759 (UV drier) and 1 CNOTE (3 HR job) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Wimberley, TX 78676
Andrew
Job Details: 03/29/2021
"Arrived on site to replace belt and drive pulley from previous diagnosis. Replaced parts, tested unit, noise is no longer present. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Leander, TX 78641
Lou
Job Details: 03/29/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ00
Near Austin, TX 78748
Luis
Job Details: 03/29/2021
"Arrived on site for loud noise. Found loud noise from diffuser motor,replaced defective diffuser assembly powered unit on noise no longer present."
We serviced a
MAYTAG WASHER
Model MVWX700XL1
Near Austin, TX 78723
Jacob
Job Details: 03/29/2021
"Arrived onsite for unit not filling with water or spinning. Tested unit unit would not allow water to enter. Upon further inspection found that the latch was no good. Replaced latch. Tested unit. Unit locked, filled with water and started agitating. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW
Near Austin, TX 78744
Jacob
Job Details: 03/29/2021
Arrived onsite for unit not agitating. Tested unit. Unit not agitating. Looked under the unit. Replaced actuator. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Del Valle, TX 78617
Jacob
Job Details: 03/29/2021
"Arrived onsite for unit not making ice. Looked at ice maker. Saw that the tube has water frozen in it, blocking the water from filling the tray. Removed ice from fill tube. Tested ice maker. Ice maker started working and called for water and filled. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2021
"Arrived on site for customer complaint of unit not draining, found recently installed, and the disposal plug was still in place, I removed the plug, unit tested good."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78736
Richard
Job Details: 03/29/2021
Arrived onsite for the washer not working properly. Could not put the washer in diagnostics and I tried to run a normal cycle and it would not start a cycle. Unplugged the washer and tried to reset and issue was not resolved. Will need to replace encoder and control board. Ordering parts and office to schedule ; ordrng 1 W11414312 (UI harness) and 1 W11419692 (Control board) and 1 W11374900 (Encoder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78748
Richard
Job Details: 03/29/2021
Arrived onsite for the refrigerator making a noise. Replaced the diffuser and noise is gone. Refrigerator working to specs. Complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Marble Falls, TX 78654
Cliff
Job Details: 03/29/2021
Arrived on site to diagnose a dishwasher that is not filling with water. Found faulty inlet valve. It will need to be replaced to complete repairs. .; ordrng 1 W11434044 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manor, TX 78653
Andy
Job Details: 03/29/2021
Arrived on site to install previously diagnosed parts. . Ordering needed parts. Office to schedule return trip.; ordrng 1 WPW10769076 (Pantry control) and 1 W11170612 (Harness) and 1 W10873946 (Gasket) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS1
Near Austin, TX 78721
Jacob
Job Details: 03/29/2021
"Arrived onsite for door not opening up correctly. Maintenance said that the right hinge was bad. Looked at hinge, and right hinge was bent. Ordered part. Office to reschedule.; ordrng 1 WPW10299224 (hinge-door)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Smithville, TX 78957
Andy
Job Details: 03/29/2021
Arrived on site for washer not operating. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11419215 (Control) and 1 Seenote (Office to schedule)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Kyle, TX 78640
Andrew
Job Details: 03/29/2021
"Arrived on site to test unit for no ice production. Found ice maker fingers frozen in place preventing ice maker from cycling. Customer states it has never made ice since day of purchase. Removed obstruction, cycled ice maker, ice maker operated as designed. No issues with filling. No leaks detected. Job complete."
We serviced a
KITCHENAID RANGE
Model KGSK901Sss02
Near Austin, TX 78735
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for all igniters sparking at the same time. Test unit and found all burner working correctly and igniter spark no matter what burners you turn on.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2455XTSB0
Near Austin, TX 78735
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for unit leaking. Test unit and found all hoses are damaged and sump and motor.
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/29/2021
Arrived on site to diagnose an oven that is not responding to user input. Replaced panel and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78754
Matthew
Job Details: 03/29/2021
Arrived onsite for refrigerator temperature resetting. Customer adjusted temp but unit resets temperature and starts freezing food in RC. Replaced control and left adjusted at 38 in RC and 0 in FC. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Marcos, TX 78666
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect fridge for a busted light, upon inspection found the back light in fridge out, replaced module and tested. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, TX 78744
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for burners not working. Test unit and found melted terminal black and red wire. Will order new main harness advised customer they will need to buy a new power cord. ; ordrng 1 W11458883 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Andy
Job Details: 03/29/2021
Arrived on site for refrigerator leaking from tube at top of refrigerator. Inspected unit and found failed tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2345LF5
Near The Hills, TX 78738
Luis
Job Details: 03/29/2021
"Arrived on site for no water,ice and broken ice bin. Found broken flap on ice container,replaced container,tested water dispenser no water can hear valve energized,removed filter,dumped water from filter,reinstalled filter can hear water entering filter and stops. Replaced filter head same issue,diagnosed customer will need to install a new filter"