"Arrived on site for a refrigerator that has fries building up in the freezer section and is making a noise during operation. Inspected unit and work area. Did find evidence of a defrost issue in the freezer section. Gained access to the control and checked resistance through the heater and found the heater registering 29.6 ohms and within range. Checked all thermistors for temperatures. Found the evaporator thermistor reading 13.95 k ohms (17?F), the freezer thermistor reading 23.7 k ohms (0?F), and the refrigerator reading 4 k ohms (53?F). I advise the customer that the issue appeared to be with the freezer evaporator thermistor and potentially a control issue.

"Customer may decide to have the electrode harness replaced in one of the burner modules, part number WP74005890

"Arrived on site and inspected cooked up and found both indicator lights are dim. Customer already has new ones on hand and replace them. After replacement they are working properly

"Arrived on site for no ice. Installed new icemaker power cycled icemaker,icemaker ran through a harvest and filled with water.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wash motor and tested the unit. Began to work and operate as designed with no leaks present. Call complete.

"Refer builder back to whirlpool. Sent video from previous visit into tech line, cooktop is operating as it is intended, cookware should be used on burners in order for them to have the best lighting experience possible. No further adjustment or parts replacement can change operation reported to tech line again, And reported to MS. Job complete 7735013073"

Arrived onsite for cooktop with bent stems. On inspection the bent stems were on the ends of the manifold. Replaced the manifold and tested the unit. The unit is working as designed. No gas leaks detected during service.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost cycle running but not completely defrosting evap. Replaced control and sealed any gapping in cabinet. Homeowner to thaw unit and monitor for any issues. No leaks were found at time of service.

"Arrived on site for no water or ice. Diagnosed frozen water line,defrosted water line,flushed water line ran icemaker test passed icemaker harvested and filled with water. Adjusted temperature setting."

Arrived on site to replace fuse. Replaced fuse test unit and unit test good. Heated both ovens and both ovens are working as designed job complete.

Arrived on site. Replaced left side door handle checked door operation good.

"Arrived onsite to replace drive components due to noise during spin cycle. Replaced gearcase, clutch, Used slider from 360316 and rotor W10915701. Replaced parts and tested. Unit no longer making noise. Unit is functioning properly. Job complete"

"Arrived on site for no lights. Diagnosed a defective switch and module replaced switch and module unit working as designed, ; used 1 W11602886 (Module) from stock"

"Arrived on site and replaced center rack manifold diagnosed on previous visit, job complete"

Arrived on site to diagnose a refrigerator that is leaking. Found water valve not sealing at line fittings. Replaced valve and all is working properly at this time. No leaks were found after service was performed.

Arrived on site to test unit for water coming out of vent after cycle is over and upper spray arm has water in it after cycle. Removed front panel and checked all gaskets all gasket es are good. Called Techline and test unit with Techline and per Techline unit is working as designed. Job complete. SR#7735062384

Arrived on site to install new console. Installed new console test unit and unit test good job complete.

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and check voltage to the unit. Then the unit had proper voltage. Checked all heating components and found the thermal cut off open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for dispenser not opening. Verified issue and replaced dispenser. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for long preheat and not cooling properly. Found no stored error codes. Preheated to 350. Unit is working as designed. Informed customer on use and advised unit is working as designed. Job complete.

Arrived onsite and disassembled unit and found snapped belt. Was able to repair sharp motor pulley with nut from truck stock. Replaced belt. Reassembled and tested unit. All checks good. Advised customer on repair.

Arrived on site to test unit for unit not drying correctly. Test unit and found heating element getting hot. Found rinse aid dispenser set to 1 turned it up to max. Advised customer to run hot water at the sink to help the unit get hot water faster. Job complete.

"Arrived on site to test unit for warm water at dispenser, customer stated that sometimes thevwatet come out cold and other warm, explained to customer that the Reservoir holds about 1-2 cups of cold water and once it is used up it will need some time to cool before water is cold at the dispenser, customer was not aware, but unit is cooling properly running as designed, no leaks detected job complete"

Arrived onsite for Freezer light does not come on when the freezer door is open. Upon arrival tested unit and the lights worked every single time. Inspected switches and are operating correctly. Also test door alarm with door open and would not operate. Powered down the unit to reset the control. Powered unit back up and alarm now operates. Job complete

"Arrived on site to test unit for starting randomly on its own. Found error code for stuck UI button. Replaced console, unit working as designed. Job complete."

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

"Arrived on site to test unit for rattling noise, could not mimic the noise but customer has a recording, sound like its coming from the back , removed back bottom panel found some harness wires and multiple spots on condenser that could be making that noise, applied sound pads on possible effected spots, also water valve was really loose that could be making a rattling noise , secured properly, activated compressor in test 5, no vibration noise is present, advised customer to monitor and if the noise returns give us a call, at this time unit is running as designed, no leaks detected job complete"

Arrived on site and replaced evap from from previous diagnosis. Removed potential restrictions with nitrogen and vacuumed system down. No signs of any refrigerant leaks. Charged to specs and allowed evap to form pattern to ensure no restrictions. Unit now working as designed. Job complete.

Arrived on site to diagnose a dishwasher that is not turning on. Found cord not fully wired in junction box. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to inspect wall microwave/oven combo control panel not working. Upon further inspection, I found the unit non-responsive. Customer advised they cycled power several times and it continued to fail. I cycled power and tested the unit and found the control not providing voltage. I removed and replaced the main control and when I went to cycle power, the breaker would not hold and the breaker next to it blew out (photo). I advised the customer to have an electrician look at the breaker and outlet, as well as, the dryer breaker and outlet. I checked the dryer plug and found the unit to be gas and wasnt using the 220V outlet. I recommended to the customer that once the electrical issue has been resolved and if the unit continues to fail, to call the unit in for service. Im unable to tested the unit at this time due to no power to the unit. Job completed."

Arrived on site for whirlpool side by side fridge having no power. The customer stated the unit finally turned on last night. I inspected the unit and work area. I found the main harness partially plugged in. I plugged the harness in properly and secured the connection with electrical tape. The unit is now workin as designed. Job complete.

Arrived on site to test unit for unit not heating and washing. Test unit and found no water spraying. Found bad wash motor replaced sump and motor test unit and unit test good no leaks present job complete.

Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found all is functioning properly at this time and no further repairs needed. No leaks were found at time of service.

Arrived onsite for a vent hood with the lights flickering when set to the low setting. I explained to the CX that nothing could be done to correct this and that it was called hertz flickering. I explained the only option is to leave the lights on high. I explained that the voltage gets cut in half when switching the unit to the low setting. I told the CX that I would call tech line and report that they were not happy with it doing this. I called tech line and spoke with Robert SR# 7735055023. Call complete.

Arrived onsite for cooktop glass broken. On inspection found the cooktop glass was shattered on the front right burner. Replaced cooktop and tested unit. The unit is working as designed.

Arrived on site to install a new door on a gladiator all fridge. I removed the old door and replaced it with new. I shaped the door gasket and ensured it is sealing on all four side. Job complete.

Arrived onsite for a washer but soon realized that this ticket was written up for the wrong appliance.new j# is 360755. Job complete

Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to unit not draining correctly. Found drain hose pinched not letting unit drain correctly. Corrected drain hose test unit and unit test good job complete.

Arrived on site to test unit for unit not working. Test unit and found unit making loud noise. Test unit and found wire not connected correctly at diverter. Secured connection ran unit and unit test good job complete.

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and tested. All functions returned to the unit and it heated as designed.

Arrived onsite to install previously diagnosed part. Upon arrival I installed new switch harness and tested unit and found unit operating as designed. Job complete.

"Arrived on site and sent oven to preheat and after several minutes also ran microwave. Both are working properly water in microwave heated up correctly oven is reaching preheat temperature, sent two videos to Kb/service management attempted to contact builder and they did not answer, job complete"

"Arrived on site and replaced all door gaskets diagnosed on previous visit, Used heat gun to ensure they were all going to seal properly, job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the cold water inlet valve and tested the unit. Found both valves to be operational working as designed. Round the units for an auto test in the unit the cycle as designed. Call complete.

Arrived on site to test unit for door loose. Test unit and found screws not tighten all the way for door handle. Secured handle screws test unit and unit test good job complete.

"Arrived on site and found oven is not heating and control board mounting point is broken on right hand side. Replaced both an oven is now heating properly, took one picture. Job complete"

Student housing Torre. on site for unit error codes and not advancing. Upon arrival inspected unit. Customer stated has had several instances with Sud error. And cycle not advancing. Ran test and confirmed Oversuds error code. No other codes at this time. Ran test cycles and all components are functioning properly. Instructed customer on detergent use. Job complete

Arrived onsite for Ice and water not dispensing. Upon arrival test unit and found dispenser is operating there is just no ice in bin and no water reaching dispenser from valve. Inspected valve and is good. Found issue with the water line completely removed water line and found ice in line. Cleared line and reinstalled. Test unit and unit now dispenses correctly. Reset icemaker and icemaker now calls for water. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed part up arrival I installed new rack. Tested unit and found unit operating as designed. Job complete.

"Arrived on site to inspect refrigerator icing up on the evaporator. Upon further inspection, I found the unit unplugged. Plugged it in and immediately it began to make the noise the customer described. I removed the ice bin and found the fill tube leaking water again when filling the ice maker. I found the fill tube extension that was previously installed had moved forward and water was spraying over the extension and down the back the unit onto the evap fan and forming ice. I adjusted the fill tube with a larger extension and retested and unit is operating as designed. I advised the customer of my repairs and showed them what I had to the fill tube. No charge for service today as this was the same issue as before (04/22). No water leaks observed at the end of service, job completed."

Arrived onsite for Broken or Missing Parts. Upon arrival inspected unit and there is no broken or missing parts. Customer stated that the problem is that the unit does not heat. Checked polarity and only getting 120 to terminal block. Also test element and fuse and are good.Customer is an electrician and found that the breaker is bad. Customer will have breaker replaced. Job complete

"Arrived on site to replace previously ordered parts for refrigerator. Replaced thermistor, clip, and control. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

Arrived on site for dishwasher not draining. Upon arrival confirmed issue. Found cause of failure was due to drain line not being properly raised at disposal and leading to back flow from sink into drain line. Removed clog then reassembled and tested unit. Found unit could cycle and drain as designed with no leaks. Call complete

Arrived on site to test unit for front burner not getting to low setting. Test unit and adjusted flames on all burners. Test unit and unit test good. Flame low and low setting.

"Arrived on site for a refrigerator that is not holding refrigeration temps well. Inspected unit and work area. The customer advised the unit still makes ice and has been making ice since the previous repair. He advised the refrigerator section 4 found between 33?F and 50?F. The customer is using a metal temperature dial inside of his refrigerator to keep temperatures. Found the unit sitting at 4?F in the freezer section and 39?F in the refrigerator section. I called Whirlpool Techline and spoke to Rob SR# 7735054173. He had me check the thermistor readings on the freezer, refrigerator, freezer evaporator, and refrigerator evaporator thermistors. All checks showed accurate temperatures. He advised that the issue is with the temperature Diles that the customer is using due to the temperature Diles only recording air temperature and not product temperature. He advised to make no repairs at this time. Call complete."

"Arrived on site and inspected cooktop and found several burner heads are not installed properly. Also found it is not igniting. Found breaker is off and after resetting it and reseating all burner heads cooktop is now working properly, job complete"

Arrived on site to replace switches and holder. Replaced all parts. Test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator that is not sealing properly. Found rc door gasket not fully installed and reinstalled gasket properly. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was still building frost. Removed evap cover and found frost build up half way. Tested the heater and its working. Im suspecting after control was replaced no one defrosted the unit. Used my steamer and defrosted and called techline. Spoke to Chris SR#7735055575 and said to do sealed system repair if unit continues to do the same. Advised CX to check ice cream after 3 days if its still not frozen then we have an issue. After defrosting I checked the frost pattern and it looked good. No leaks where observed during service. Job completed."

Arrived onsite to replace seal. Upon arrival inspected unit. Found model number in system and unit are different. Called SW and found hat the seal on had is not correct. Need to order correct seal

"Arrived on site. Per customer loud noise from fresh food section after noise unit would not cool at setting of 37? but cooled at 36? ui stopped working,customer reset unit and dispenser worked as designed. Ran thermistors passed,ran diffuser customer informed noise from diffuser but louder. Reset temp back to 37? due to power reset possibly correcting issue,ordering a new diffuser will also order controls incase needed on return visit. ordrng 1 W11558187 (Ui) and 1 W11236851 (Diffuser) and 1 W11558184 (Main control)"

"Arrived on site to test unit for no ice production, tested unit found ice is functioning properly and filling with water, exposed evaporator and found it completely frosted over, defrosted evap and noticed in mode a noise coming from the back of unit like something is trying to activate, FC evaporator also pulsating to that noise, removed back compressor cover found noise coming from 3 way valve, customer stated it has been doing that noise every time a PO or PF error code appears on display, and the only goes away if power is cycled on the unit, due to the history with this model of refrigerator spoke to office, ordering LED control, HV control, main control, deli UI, UI control, FC evaporator motor harness and RC evaporator motor harness, ice box fan and deli harness, office to reschedule, will need 2+ hours on next visit ; ordrng 1 W10804160 (LED control) and 1 WPW10624574 (Power supply board) and 1 WPW10675033 (Control board) and 1 W11087438 (RC evaporator fan) and 1 WPW10389152 (RC fan support) and 1 W11039078 (FC evaporator motor) and 1 WPW10769076 (Deli UI) and 1 W11330971 (UI control) and 1 W11170612 (Deli harness)"

Arrived onsite for dryer not functioning. Upon arrival inspected unit. Found unit does power on but does not start cycle. Inspected and found busted belt. Replaced belt with truck stock Belt 661570V. Tested unit and unit is now functioning properly. Job complete

"Arrived onsite for a washer that is making a banging noise when in use. Upon arrival I put the unit in and found F7E1. I cleared the code and ran unit drain and spin with towels evenly distributed in the basket and found that the was a bit more wobble than normal I checked the suspension and found them to be solid. I suspect that the grease shaft my be out of space cause the tub to make contact with the chassis, I am ordering gearcase, basket, and drain hose it was damaged. Office to reschedule ; ordrng 1 W11244231 (HOSE) and 1 W11513243 (BASKET) and 1 W11449840 (GEARCASE)"

"Arrived on site for a wash machine that will not complete cycles. Inspected unit and work area. Did confirm the customers complaint and ran the unit through . Found an F8 E1 (low/no water detected during fill) and F5 E2 (lid lock fault) error codes. Ran the unit through an auto test and found the valves working as designed but the latch assembly not locking the lid. Found the lid attempting to lock over and over but would not actually lock the lid. ordrng 1 W11307244 (Latch)"

"Arrived on site and inspected microwave/oven combo and found saved error code F1E5, Customer is experiencing this intermittently and also door not register as closed. Microwave cavity light is also out. Spoke with tech line and they confirmed that right hand side switch is likely the cause of both experiences. ordrng 1 W11325604 (Inverter) and 1 W10886919 (Lamp) and 1 W11238401 (Transformer)"

"Arrive to inspect no water issue. I found the unit with very low water flow and inspection of the supply line showed microbial growth that I attempted to flush completely. I advised the CX that they may want to contact a water professional to further flush the system. After the flushing, the water flow increased marginally, denoting plugging of the valve system.

"Arrived on site for kitchen aid cooktop leaking gas. I inspected the unit and work area. I turned the gas back on and tested the burners, they are all working. I let the cooktop sit off for a while and could smell gas coming from the right rear burner cap. There was no gas coming from the other burners while turned off.ordrng 1 WP8286560 (Right rear gas valve)"

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Opened freezer door and found evaporator covered in ice. Unit is having defrost issues. Ran and in test 4 showed defrost sensor OL. Ran evap fan test and was functioning. Ran forced defrost and unit seemed to be energized. Did not hear the sizzle but ice was defrosting. Ordering wire harness for open defrost sensor and control. Also ordering heater. Unit will need to be completely defrosted to inspect internal components. Office to reschedule. ordrng 1 W11545823 (Harness) and 1 W11449482 (Control) and 1 WP2323198 (Defrost heater)

Arrived onsite for dishwasher buttons are not responding. On inspection was trying to but the unit into mode and the buttons were not responding. It took 4 to 5 times for it to respond ordering UI housing W11368911. CX was concern that the unit was not drying the dish. Informed CX that rinse aid has to be used in the unit to help with drying.No water leaks detected during service.; ordrng 1 W11367678 (Panel UI) and 1 W11368911 (UI housing) and 1 W10518394 (Element)

"Arrived on site to install previously diagnosed and ordered parts. Due to the UI missing digits and the FC ice maker leaking, I removed and replaced the UI and ice maker and cycled power to reset controls. Ice maker harvested and filled with water as designed. Customer is waiting on the RC ice maker to arrive at which time our office will contact the customer to schedule service. No water leaks observed during service.; O-emld tckt"

"Arrived on site for microwave combo, inspected unit and work area. Error code F8E0 low speed fan. Tested unit in and found low speed not ramping up correctly. Im ordering the control and blower and returning with microwave manager. Office to reschedule when all parts are available. ; ordrng 1 W11598119 (Blower) and 1 W11261167 (Control) and 1 W11325603 (Microwave appliance manager)"

"Arrived on site for no ice. Ran icemaker passed and filled with water,found defective ice container,appears container not fully engaging switch ordering new container ; ordrng 1 W11244434 (Ice container)"

Arrived onsite and found unit operating properly save the left side stop had come loose but was not brown. Reinstalled the stop properly taking care to show the procedure to customer. Ordering the non removable stops D2C only. ; ordrng 2 WP8565925 (Stop)s

"Arrived onsite for complaints of unit making noise. Upon arrival inspected unit. Inspected unit and found unit is cooling properly. Ran checks and all components are functioning properly. Found complaint was on compressor humming. Due to unit operating as designed called tech line for assistance. Spoke to Rob, provided SR#7735059049. Tech concluded that unit appears to be operating as designed and that compressor is normal operating noise. Tech escalated call. Tech will have a response Thursday on any procedure to move forward if any. Pending tech response.; O-emld tckt"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit would not dispense water at times. At arrival I took temps and RC 26? FC 0? Refrigerator was dispensing water when I tested but seems like its the reservoir is freezing at times. I called techline and spoke to Travis w10684392 and suggested to order 3 foam seal SR#7735058071 and install them around the gaps on the reservoir area. No leaks where observed during service. CX would like last call of the day on 11/21/22; ordrng 3 W11573592 (Seal)s"

Arrived on site. Installed new door removed upper section of protective film found damage on new door under film ordering another door. Tested icemaker icemaker working as designed. ; ordrng 1 LW10771436 (Fresh food door)

"Arrived on site to test unit for erratic controls, removed back panel to inspect harness and found L1 connection shorted in junction, need new harness, terminal block and power cord to fix issue, ordering parts will need 2 hours on return visit, office to reschedule ; ordrng 1 WPW10245259 (Terminal block) and 1 W11134659 (Main harness) and 1 Pt400 (Power cord)"

"Arrived on site to test unit for lid broken and latch not locking. Found broken lid was preventing lack from engaging properly. Replaced lid, unit now working as designed. No leaks detected. Job complete."

Arrived onsite and found unit operating with failed latch. Ordering latch to repair. Advised customer on findings. ; ordrng 1 W11513248 (Latch)

"Arrived on site to test unit for no ice production, tested unit found RC ice maker with a E5 error code, thermistor out of range, need to replace ice maker to fix issue, ordering ice maker, emitter, receiving board and fill tube heater to ensure completion office to reschedule ; ordrng 1 W11579560 (RC ice maker) and 1 W10898445 (Receiver board) and 1 W10870822 (Emitter board) and 1 W11087201 (Fill tube heater)"

"Arrived onsite for F3E0 error. On inspection checked the oven sensor and it was good, all the rest of the components tested good. I ordered the contrl board. If you power down in backup it will allow to select bake and it will pre heat for 2 to 3 minutes before the error comes backup.; ordrng 1 W11567368 (Control board)"

Arrived on site and found customer is experiencing a rhythmic thumping sound when dryer is running. Found drum is making contact with right hand side cabinet wall. Right hand side panel is not dented inward but as dryer spins drum seam is making contact. Will bring back a new drum to correct issue.; ordrng 1 W10541657 (Drum)

Arrived on site to inspect unit for missing parts. Found third level tube and manifold parts missing. Office to reschedule. ; ordrng 1 W11175556 (Manifold) and 1 W11324430 (Manifold) and 1 W11175552 (Feed tube) and 1 W11324432 (Manifold)

Arrived onsite for oven door not seating. On inspection the left upper door is not closing all the way. Installed a new hinge and it did not fix the issue going to order the receiver for the hinge. No gas leaks detected during service. ; ordrng 1 W10647259 (Receiver hinge)

Arrived onsite for a wall oven with the control freezing and not responding when a mode is selected. The customer stated that could come back later and try it and it would respond correctly. I checked for stored error codes and found none. The unit is connected to WiFi and has all the updates downloaded. The customer stated the display would be lit the entire time this would happen. All connections and voltages are good. The console will need to be replaced. Ordering W11396218 console. Office to RS.; ordrng 1 W11396218 (Console)

"WFE550S0HZ1 Arrived to inspect heating issue at left front burner. I found the unit would not heat unless the left rear was activated and it would short cycle. The L1 connection at the connector was not fully inserted ns after correcting, the unit heated. Further testing revealed the Cooktop On indicator would flash and come and go with different positions of the FL infinite switch. Office to order part WPW10434452 and contact the CX to arrange return service. ; ordrng 1 WPW10434452 (FL Infinite Switch)"

Arrived onsite for a oven with a broken door handle. Upon inspection I found that the trim was broken. I am ordering 1x door handle assembly. Office to reschedule. ; ordrng 1 W11449263 (HNDLE-DOOR)

Arrived onsite for range with the front left burner not working. Upon inspection I found that the switch was burnt out. I replaced the switch and tested unit and found unit operating as designed. Upon further inspection I found that the unit had a broken glide on the bottom drawer. I am ordering 1x glide. Office to reschedule.; ordrng 1 W10807828 (GLIDE-DRWR)

Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. The customer advised that the unit makes a loud buzzing sound and then makes a clicking sound repeatedly. Advise that the fans run inside of the refrigerator but that the unit does not cool. Plugged in the refrigerator and found the unit pulling 7.4 A before shutting down within 10 seconds. This would indicate a failed compressor. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for three hours.; ordrng 1 W11574734 (Compressor) and 1 R600KIT (R600KIT) and 1 NITROGEN (NITROGEN) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)

Arrived on site to test unit for cooking light not turning off. Test unit and found bad control board not opening relay. Ordering new board office to reschedule ; ordrng 1 W11552018 (Control board)

"Arrived on site for cooling complaint. Removed evaporator cover found ice ball on inlet of evaporator and traces of uv dye,part is no longer covered by manufacture warranty

"Arrived onsite for washer leaking. Upon arrival found unit in second floor storage unit. Customer stated unit flooded apartment on first use. Inspected unit and found tub was cracked underneath, took pic. Will need tub replaced. Ordering tub as well as 2MAN 2 hr tub job. Office to reschedule ; ordrng 1 W11460604 (Tub)

"Arrived on site to test unit for no ice production. Found no stored error codes. Ice maker responding properly. Found full tube was obstructed. Replaced heater, unit working as designed. No leaks detected.

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that with the RC section set at 37 degrees (manufacturer recommendation), the fresh foods section is getting colder and their sodas are exploding. I found the customers thermometer reading approximately 28 degrees on the top shelf. I gained access to the fresh foods thermistor located behind the light assembly at the top of the fresh food section and tested k ohms. I found the thermistor reading 2.840 kohms which indicates that its approximately 75 degrees in the fresh foods section. I demonstrated to the customer by having them hold the old thermistor which is cold and the new thermistor which is at room temp and then checked ohms reading again and they should almost identical readings. I replaced the old thermistor with the new part and placed the unit in a long defrost. Cycled power to the unit to reset controls. No water leaks observed during service, job completed."

Arrived onsite for a washer that is not filling. I tested loads and found the cold water valve not filling. I removed the console and found the blue wire had burned and broke at the connector. I took a pic. I cut the white wires off the connector and put some temporary terminals on the wires until we can return with a new drawer so the customer would be able to use the unit. Ordering W11400157 drawer. Office to RS.; ordrng 1 W11400157 (Drawer)

"Arrived on site for refrigerator, inspected unit and work area. CX complaint RC to cold. Took temps RC 37? FC 04? temps where set to recommended. Unit is cooling to specs, found right door gasket ripped. ordrng 1 W10830274 (Gasket)"

Arrived on site for no cool. Power cycled unit found unit not powering on fans or compressor ordering control also found defective shelf. Ordering controls and shelf customer will need to have unit removed from enclosure on return visit. ; ordrng 1 W11376137 (Main control) and 1 W11360589 (Control box) and 1 W11359429 (Shelf)

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the freezer at 20 degrees. I found the evaporator cover full of ice. I entered and found the bi metal is open even when encased in ice. I forced the unit through defrost and it went through but the heating element didnt activate because of the bimetal being open. I gained access to the evaporator and tested the heating element, it tested good. I replaced the evaporator harness. I reassembled the unit and tested it. It is now working as designed. Job complete."