We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not locking causing unit to not function, upon inspection found the latch mechanism snapped. Replaced latch and tested. All functions worked normally. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Matthew
Job Details: 12/14/2021
Arrived onsite for unit not filling. Tested unit and found F6E2 inlet valve electrical problem. Found fill valve was disconnected from harness due to broken connector port. Also found kinked fill hose. Noticed supply fill line was a bit tight and advised customer to install longer supply fill line. Ordering fill hose, and inlet valve. Office to reschedule.; ordrng 1 W10878507 (Fill hose)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM0A
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to replace axle pin for right front roller from previous diagnosis. Replaced axle pin, leveled unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Buda, TX 78610
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of error codes and loud noise. Found no saved error codes. Ran unit in factory diagnostics and unit passed. Could not hear any loud noise. Spoke to SW. Checked shocks and springs and found them good. Loaded unit with 4 towels, got them wet, and ran drain and spin cycle. Heard a loud vibration and thumping noise. Thought it was the missing bolt from the counter weight. Heard back from engineers after I had left site. Engineers want a new ACU installed. .; O-emld tckt"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Austin, TX 78747
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for smell found clogged drain hoses not letting unit drain. Replaced drain hoses test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
David S
Job Details: 12/14/2021
Arrived on site for washer leaking. I inspected the unit and work area? I found the console coming apart. 8 found fault code F8e4 over fill float switch open. I ran several test cycles and found the unit leaking out of the front lip. I tested the level and found it leaning forward. I releveled the unit. I am ordering the console to complete the repair.; ordrng 1 W11460908 (Console)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
Arrived on site to test unit for not responding/no power. Found prongs in L1 on outlet side were spread to wide preventing L1 pin on harness from making contact hence not receiving recommended voltage. L2 to ground was good at 120. Advised customer to have electrician correct issue. Ran continuity through harness and tested good. Outlet needs replaced. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 12/14/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and found missing ignition cable. Ordering ignition cable to repair. All else checks good. Advised builder on findings. ; ordrng 1 W10623833 (Ignitor cable)
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Belton, TX 76513
Jonathan M
Job Details: 12/14/2021
"Arrived on site for a microwave that is tripping the breaker when the doors opened in the middle of cycles. Inspected unit and work area. Confirm the customers complaint and opened up the microwave. Tested door switches and all tested good with shown in continuity and showing open when the door was open and closed. Spoke to SW and was advised that based on the current checks the issue would have to be either with the microwave itself or a timing issue with the switches. Being that we couldnt narrow it down, she advised to order all parts and return with everything to ensure proper repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Matthew
Job Details: 12/14/2021
"Arrived onsite to replace previously diagnosed parts. Recovered refrigerant and started process for sealed system. Had partial restriction so used nitrogen to flush system. Was replacing dryer again and cap tube broke near cabinet area. Previously, tube was difficult to access due to no slack on the line when removing original dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
"Arrived on site for a refrigerator not cooling. I checked temps and found the RC at 60?F and the FC at -3?F. I found the FC completely frosted over, and upon further inspection I found the light assembly broken off. This was causing the assembly to hang in front of the door, and possibly blocked the door from closing all of the way. This in turn could of caused a warm air leak and created all of the frost. I also found the customers FC over packed and blocking airflow. I informed the customer on not over packing the unit, and the importance of this. I gained access to the evap and found the return vents to the RC iced over. Due to this no cool air was going to the RC. I cleared out the vents, and informed the customer the failure was most likely caused by the blocked airflow or frost build up. I am ordering the light assembly and will return to install. Office to reschedule.; ordrng 1 WPW10313917 (FC Light Housing)"
We serviced a
KITCHENAID MICROWAVE
Model KEHU309SSS06
Near Austin, TX 78750
David Z
Job Details: 12/14/2021
Arrived on site to follow up on oven that was not steaming and popping temp sensors. Replaced boiler and tested unit again. Called tech line and with Austin on the line was able to see unit reading a water level when it was empty. Replaced both valve and pressure sensor to resolve. Tested unit and verified a proper fill. Unit working as designed.
We serviced a
GE DISHWASHER
Model GSD3300R20BB
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2021
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for cooktop knobs being able to be taken off. Upon arrival found unit operating as designed knobs are able to be removed that is part of design job completed. Spoke with builder on this being by design.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Austin, TX 78753
Scott
Job Details: 12/14/2021
"Add on Arrived on site for no heat front left burner . Found burner wasnt pushed in far enough into receptacle. Tested burner , all burners are heating properly . Job complete"
We serviced a
MAYTAG Dryer
Model n/a
Near Austin, TX 78746
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected dryer and found it is not heating, found cut off connector is loose and after resetting it dryer will now heat normally. Also found vent hose is crushed and this is likely the reason the cut off wasnt working.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78741
Kevin
Job Details: 12/14/2021
"Arrived on site and found no power showing on microwave, uninstalled it from location and found fuse has failed. Replaced capacitor and magnetron ordered by previous technician and this did not correct the issue. Used micro breaker in place of fuse and found it is not heating and after 20 seconds it will trip the apartment breaker. Will need to bring back all high-voltage parts to correct issue.; ordrng 1 Wpw11493410 (Magnetron) and 1 Wpw11493410 and 1 W11552018 (Control board) and 1 W11551761 (Interlock) and 1 W11256462 (Diode) and 1 W10836753 (Transformer) and 1 W11256462 (Fuse) and 1 W10832024 (Mag thermostat) and 1 W10138793 (Fuse) and 1 W10422269 (Filter board) and 1 W10850446 (Capacitor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF5
Near Temple, TX 76502
Kimo
Job Details: 12/14/2021
Arrived onsite for ice dispenser not dispensing ice. Upon inspection I found the coupling had stripped out causing the unit to not be able to dispense ice. I will need 1x 242305203 housing and one outer cover 1x 242303501; ordrng 1 242303501 (Housing) and 1 242305203 (Housing)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IM02
Near Austin, TX 78759
Scott
Job Details: 12/14/2021
Arrived on site for stuck keypad error . Hard reset didnt help . Ordering ui console . ; ordrng 1 W11460598 (Ui console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for not washing, found error code f4e3(motor not running). Verified proper voltage 120vac to motor but not engaging. Replaced sump assembly, tested unit, unit working as designed. Advised customer to purge cold water from sink prior to starting unit for optimal performance. No leaks detected at time of service. Installed high drain loop underneath sink to disposal.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516AS0
Near Austin, TX 78726
James
Job Details: 12/14/2021
Found when door opened the light comes on and the turn table begins turning. Unit has failed switch causing constant voltage to flow through turn table switch.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not turning normally, upon inspection found the motor shorted not turning when replaced I found the tub was locked in place. Manually cranked it free and the washer can be used, will need new hub and return with full gearcase. Office to reschedule ; ordrng 1 W11183985 (Hub)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Belton, TX 76513
Jonathan M
Job Details: 12/14/2021
Arrived on site for a washing machine that is cycling through the spin cycle over and over. Inspected unit and work area. The customer advised that they were running a load of sheets and pillowcases in the unit would not stop going through the spin cycle. I did ask the customer what they were washing and they advised they were washing the sheets and pillowcases. They did advise the unit was going off balance and just seemingly it was stuck rinsing agitating and then trying to spin. I did advise the customer that when the unit does go off balance it can do this and that they need to cancel the cycle rearrange the clothes and then place the unit into a drain and spin in order to finish out the cycle. Around the unit three diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through diagnostics and all tests ran as designed. I did notice the washer was sitting unlevel and was leaning towards the back of the unit with the tub resting against the back panel. Adjusted the feet to level out the washing machine and advise the customer on proper loading technique. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, TX 78681
Wesley
Job Details: 12/14/2021
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, TX 78681
David S
Job Details: 12/14/2021
Arrived on site to reinstall the wall oven. We reinstalled the wall oven and tested the unit. It is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit had leak in line causing compressor to go bad. Compressor has amps but no cooling.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit full of water and not draining when called for per the customer, when I tested the unit i found the drain line kinked causing a low flow, moved drain line and water flowed normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Del Valle, TX 78617
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit making noise and making a banging noise. Tested the unit and heard a scrape noise and a small bang during testing. Unit made it all the way through. Upon further investigation, found that a penny was stuck between the agitator and the drum making the scrapping noise and that the wash plate was loose some how. Tightened the bolt on the plate and removed the penny. Re test he unit and unit was better. Checked the error codes and had a suds error code. Let customer know to be careful with how much detergent is being used. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Del Valle, TX 78617
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit making noise during operation. Opened up the unit and saw that a roller had broken in half and the belt was ripped up. Replaced with the repair kit. When putting the unit back together. Noticed that the motor needs to be replaced as well and that a new drum needs to be ordered as the felt on the back side was all ripped up and if trying to run it, the drum would scrape and make a loud noises during operation. Ordered part. Office to reschedule. Customer would like same technician back if possible. ; ordrng 1 W10899578 (Drum assembly), states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected microwaves and found diode is working against white wire from magnetron due to cooking oil buildup on surface. Cleaned wire replaced diode capacitor and magnetron and after reassembling insured microwave is heating properly, job complete"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not closing and operating, upon inspection found the unit trying to lock itself with no success, replaced latch and all the functions worked normally. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Niederwald, TX 78640
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of top rack not sliding properly. Found one of the wheels broke off on the adjusters. Installed new adjusters on both sides and tested. Unit testing good, top rack functioning as designed. No water leaks detected, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78750
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose dryer that had a burning smell when running. On arrival the customer showed me rear panel cover had a scorch mark on it. Checked terminal block and saw power cable L1 wire severed due to bad install. The screw for the cable ring was sideways and stripped, so power wire was not tight. Replaced terminal block and wrapped wiring.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
Luis
Job Details: 12/14/2021
"Arrived on site. Replaced defective mullion heater,tested door operation good,turned on humidity control.
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS01
Near Austin, TX 78704
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit not responding to commands on the ui panel when trying to start or stop the unit from heating from time to time. Customer showed me the unit and the unit did turn on but when turning it off the display did show it was off, however the burner inside the oven was still heating. Was able to turn it off. No issues at this time. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NW7B
Near Harker Heights, TX 76548
Tyler
Job Details: 12/14/2021
Arrived on site for dishwasher not heating/drying dishes on longest wash setting but worked in other selections (per customers on arrival). Confirmed complaint. Found in diagnostics no errors but I did verify element and thermostat before functioning within specs. Found control failing to send power during long wash setting to element. Replaced control and found u it functioning as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/14/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface control panel and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model RBD305PRB00
Near Killeen, TX 76542
Al
Job Details: 12/14/2021
"Both bake and broil elements had continuity. The unit was turned off at the breaker box outside after the owner smelled the smell of electrical malfunction. Unit never came back on after self cleaning. Unit will require main harness, fuse, main control, black membrane.; ordrng 1 8304248 (Black Switch Membrane) and 1 8303883 (Micro computer) and 1 WP8301848 (Control (Main harness)) and 1 9759243 (Tod) and 1 Research (Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Belton, TX 76513
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed complaint. After running all diagnostics tests I found the filer head/reservoir asm had failed to seal to filter correctly.Cuat9 er approved and I installed and reassembled unit with needed parts. Tests. Showed no leaks and dispensing functions are fully functioning as designed. Call complete
We serviced a
GE MICROWAVE
Model JNM1541DM4BB
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2021
Arrived on site for microwave needing previously diagnosed door. Upon arrival confirmed prior door issue and installed new door asm. After reassembling and testing unit found unit had a high voltage issue between the mag cap and diode. Also found door switchs couldnt be removed from bracket without risk of damaging bracket and switches. Will need ahs to give authorization for further repairs before being able to complete repairs. ; ordrng 1 WB27X10927 (Magnetron) and 1 WB27X11096 (Capacitor) and 1 WB27X35382 (Diode) and 1 WB02X21661 (Latch bracket) and 1 WB24X10181 (Switch) and 1 WB24X10047 (Switch) and 1 WB24X10180 (Switch) and 1 Cnote (Need ahs autho.)
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2021
Arrived on site for microwave not heating and burnt up. Upon arrival confirmed complaint. Found after further inspection unit had a hv issue between mag cap and diode. Also found interior of unit was completely burnt and charred all over inner cavity and burning through the inner liner. Also found unit had a turntable motor failure. Also found 7nit couldnt be disassembled much further without causing major repairs issues with not being able to reassemble unit properly. Ahs will need to be informed we can not guarantee a relatable repair at this time on unit. ; ordrng 1 Cnote (Read Tg att. Note)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/14/2021
Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to ice maker and measured voltage to power switch and found no voltage. Will need to replace wire harness with ice maker. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 W11256689 (Harness) and 1 Needsauthorization (AUTH needed)
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Temple, TX 76502
Kimo
Job Details: 12/14/2021
"Arrived onsite for dishwasher with console not responding. Upon inspection found unit unresponsive will need to replace 1x 5304518467 switches assy, and control 1x a11147301 . ; ordrng 1 A11147301 (Control board) and 1 5304518467 (Switch assy)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Waco, TX 76708
Jonathan M
Job Details: 12/14/2021
We serviced a
MAYTAG OVEN
Model MEW9530FZ02
Near Salado, TX 76571
Kimo
Job Details: 12/14/2021
Arrived onsite for oven not cooking evenly. I put unit in bake and found that the oven is operating normally. The customer told me that she was baking 2 dishes at the same time on the same rack. Which can effect how it cooks. It is recommended to rotate dishes halfway though cooking. I advised customer of this.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator to making ice. Upon arrival confirmed complaint. Found after further testing that motor was continuously un I got without ever calling for water or shutting down. Replaced ice maker and found unit fully harvest and then fill as designed. Informed customer to give unit 24 hrs to fill bin with ice. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Waco, TX 76712
Jonathan M
Job Details: 12/14/2021
Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Check the icemaker and found that the icemaker was turned off. Turn the icemaker on and found the unit begin to harvest and fill as designed. The customer was unaware that there was an on and off switch on the icemaker itself. Advise the customer to keep an ion it and a call back if they have any further issues. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Killeen, TX 76549
Al
Job Details: 12/14/2021
Arrived on site to install previously ordered parts. Replaced the valve and installed the gum sealer. Unit now functioning as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Salado, TX 76571
Kimo
Job Details: 12/14/2021
"Arrived onsite for refrigerator with detached freezer door gasket. Upon inspection of unit I found that the fc gasket had came loos from the door. I then reinstalled the gasket and closed the door and found that it was not sealing properly. I noticed that the refrigerator was leaning forward a bit so I leveled unit and the checked door and found that it was sealing properly now. I also tested the gasket by ordering the door several times to see if it stayed in place,It did. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Nolanville, TX 76559
Al
Job Details: 12/14/2021
"Arrived to inspect dishwasher not drying. I unit was put into diagnostics mode and unit filled, washed, drained and heated. Rinse aid is now being used to aid in the drying process. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Harker Heights, TX 76548
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator not making ice or dispensing after properly. Upon arrival confirmed complaint. After further inspection I was able to find ice maker still producing ice but not getting the correct amount of water. Also found dispenser wasnt being supplied with correct water pressure. Found issue was due to filter head asm not sealing connections to filter correctly. Will need office to order W11346622 and reschedule with customer. Collected service fee. ; ordrng 1 W11346622 (Filter head/res. Asm) and 1 Cnote (Please read notes before rescheduling!!!)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Copperas Cove, TX 76522
Al
Job Details: 12/14/2021
Arrived to inspect washer LF error code. Customer advised the unit stopped work on a filling cycle. I ran diagnostics and unit displayed F3E3 inlet water temperature fault and F8E1 Long Fill errors. Unit will require valve and any other prescreened parts to complete the repair ; ordrng 1 W11165546 (VALVE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Harker Heights, TX 76548
Tyler
Job Details: 12/14/2021
"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found unit had major defrost issue in fc. After further testing I found thermistor on fc evap not properly installed in correct spot and shorted out. I replaced hv control, ui control and defrost thermistor after defrosting all ice out of unit. Informed customer to give unit 24 hrs to cool.Call complete"
We serviced a
WHIRLPOOL RANGE
Model RF263LXTB3
Near Killeen, TX 76542
Al
Job Details: 12/14/2021
Arrived on site and inspected range not heating. Confirmed the complaint and found the unit was charred at the terminal block. Unit will require the main harness and control to complete the repair. Customer will purchase a range cord. ; ordrng 1 W10840298 (Control) and 1 W10251772 (HARNS-WIRE) and 1 W10279107 (HARNESS) and 1 W10108100 (CLOCK & OVERLAY)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Salado, TX 76571
Kimo
Job Details: 12/14/2021
Arrived onsite for rc lights not turning on when you open the door at times. Upon arrival the customer demonstrated the issue to me. I then gained access to door switches and performed a resistance test on both of the and found them to be good. I the tested voltage at the connection on control side and found good stable voltage there. I the performed a resistance test as the door switch harness and found that the readings were erratic.I am ordering 1x 2187946. Rc door switch harness. ordrng 1 2187946 (Light switch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Rogers, TX 76569
Kimo
Job Details: 12/14/2021
Arrived onsite for ice maker not making ice. Upon inspection I found ice maker not harvesting. I tested voltage at ice maker and found good voltage. I checked door harness and found the harness good. I then installed a new ice maker and tested it and found that it harvested. Unit is now operating as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model GBS307PDS7
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for not heating. Customer stated she ran self clean cycle and has not worked since. Replaced bad TOD, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ05
Near Manor, TX 78653
Matthew
Job Details: 12/14/2021
Arrived onsite for sparking sound and burning smell. Inspected the unit and found burned diode. Need to replace diode. Replaced diode. Tested the unit with glass of water for 30 seconds. Unit heated correctly. Unit is operating a designed job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of unit getting too hot. Set oven to preheat at 350 and monitored with meter. Found unit temperature correct. Let oven sit at 350 for 15 min to see if unit got too hot on the outside. Felt the glass, console, and burners. Found everything to be normal. Advised customer that this is normal operation. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78746
Kevin
Job Details: 12/14/2021
"Arrived on site and Inspected Washer and found Customer experiences washer not spinning out clothes intermittently. They use only the quick wash and normal cycle. Both of these cycles span is set to maximum. They correct it by resetting it by unplugging the washer. Set washer into a diagnostic cycle and found saved error F8E3. Washer completes diagnostic cycle and drains and spins out properly. Sent a short video to PR. Inspected pressure hose, pressure sensor, and air trap. Took one picture. Customer is using the correct amount of detergent for each load. Could not find a reason for customers experience, at this time washer is passing all Tests, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78759
Scott
Job Details: 12/14/2021
"Arrived on site for not dispensing ice . Found retention ring had slipped off auger shaft . Replaced ring . Tested dispenser, all checks normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78756
Jacob
Job Details: 12/14/2021
Arrived onsite for unit missing the kick plate. Looked at the unit and saw kick plate missing. replaced the kick plate. No issues at this time. Job complete
We serviced a
GE MICROWAVE
Model SCB2000CWW03
Near Austin, TX 78746
Kevin
Job Details: 12/14/2021
"Arrived on site and found microwave is installed 5 ft high, it is to large to be uninstalled by one technician. Microwave is not showing any power or lights, power cant be checked, microwave cant be diagnosed. Job complete ; ordrng 1 WB07X10386 (Control panel) and 1 WB27X10397 (Control board) and 1 WB27X10332 (Led display) and 1 WB20X0167 (Mag thermostat) and 1 WB21X10046 (Cavity tco) and 1 WB27X10928 (Fuse)"
We serviced a
WHIRLPOOL OVEN
Model RF265LXTY3
Near Killeen, TX 76542
Al
Job Details: 12/14/2021
Arrived on site and to inspect range heating and door issues. Confirmed the door handle screw was missing keeping the door from activating the door switch which was keeping the unit from reaching set temperatures. Used a screw from personal stock to secure the door and preheated the range to 350 and unit reached set temperature in allotted time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78704
Luis
Job Details: 12/14/2021
"Arrived on site for no,cool. Compressor and fans running,removed fresh food evaporator cover found dye in cover and on inlet tube of evaporator diagnosed a leak at fresh food evaporator. Ordering a new evaporator ; ordrng 1 W11553229 (Fresh food evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs) and 1 W10832994 (Compressor) and 1 W10545670 (3 way valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78732
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose dishwasher that is beeping and not starting loads. Found error codes F10E2, F8E4, F9E1. Ran unit with float switch removed from tray. Unit ran, but found it leaking water from the heater, which is running into the float tray. Also found error for vent motor. Ordering heater and vent motor to resolve errors. Office to schedule when all parts present. ; ordrng 1 W11537778 (Heater) and 1 W11416460 (Vent Motor) and 1 W11545539 (Vent Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV05
Near Temple, TX 76554
Jonathan M
Job Details: 12/14/2021
"Arrived on site to install previously diagnosed parts. The customer advised that he was having the same issue on his other refrigerator for his ice getting caught in his ice chute as his other refrigerator and that we were supposed to fix that too. I had called whirlpool on his other refrigerator and had the same prognosis for this refrigerator. I called Whirlpool Techline and spoke to Joel SR# 7732480682. He referenced service pointer W10647960. They advised that the issue with his refrigerator was a customer usage issue and not an issue with the refrigerator. He said the ice door needs to be fully pressed all the way to the back wall when calling for ice to allow the maximum amount of airway for that ice to travel down. I was advised not to replace any parts on the unit. Customer advised that he wanted parts replaced due to ongoing issues and did not believe the issue to be a customer usage issue. Replaced water valve, ice door, and connector and tested the unit. The end began to work as designed with no leaks present. The unit does not have any ice at this time so could not verify whether that was working properly or not. Told the customer they will need to allow ice to be made and test it from there to see if anything else is going on with the unit. Call complete.; used 1 W11423787 ( Ice door) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QJB00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
Arrived on site to test unit for not cooling properly and very low ice production. Found unit is leaking refrigerant from heat exchanger. ; ordrng 1 W10309994 (Compressor) and 1 2003002 (Heat exchanger) and 1 WP2004545 (Drain pan heater) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 4388574 (Evaporator)
We serviced a
FRIGIDAIRE DRYER
Model LEQ1452KS0
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not turning without a extreme scratching sound. Upon inspection found the screw pulled down the element causing noise, replaced screws and element. All functions worked, tested loaded. No sounds. Complete"
We serviced a
GE DISHWASHER
Model GLD4200L00CC
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/14/2021
"Arrived on site for dishwasher leaking at door. Inspected unit and work area. Found unit leaning forward. Adjusted leveling legs. Removed kick plate and tested operation. Unit did not leak at time f service. Spoke with on possible suds or unit leaning forward. Advised customer to monitor next couple of uses. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for cooktop leaking. Upon arrival found unit had spill in it having grease soak through
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit water line. Tested unit and found unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Scott
Job Details: 12/14/2021
Arrived on site for fridge tripping breaker . Unit will trip breaker about every 8 hrs . Heater harness and heater ohm out higher then normal. Will need parts research . C-notes . No water leaks detected at time of service. Call to set return ; ordrng 1 Defrostheater and 1 Heat probe and 1 Wireharnessfreezer and 1 Parts research
We serviced a
FRIGIDAIRE RANGE
Model LFGF3014LWC
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/14/2021
"Arrived on site for rang , oven not heating. Inspected unit and work area. Tested unit on bake and measuring amp draw to igniter, no amps going to igniter. Measured igniter resistance and found out of range. Will need to replace igniter.
We serviced a
KITCHENAID FREEZER
Model KRSC5032ESS01
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and found unit operating with frozen fresh food evap. Customer is defrosting unit for repair . Advised customer on needed parts for repair. Fan scroll and thermistor and controls. ;
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78749
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for display not showing full numbers. Replaced control test unit and unit test good job complete
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Austin, TX 78728
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose dryer that customer said smells stronger when opening door running loads. On arrival customer informed me that recently they feel the odor when opening the door smells stronger and almost like something is burning. I opened the door after running some and it does smell a bit like heat, but not any burning or excessive gas. I examined the inside of the unit with a bore scope and saw some minor lint and fur, but nothing excessive. Examined flame tunnel and I dont see anything out of the ordinary at all. Flame is healthy and blue. Unit seems like its working as designed, however the gas concentration may have changed recently due to construction in the area. Advised customer to monitor and let us know if there are any drastic changes.
We serviced a
WHIRLPOOL WASHER
Model PAV2300AWW
Near Austin, TX 78726
David Z
Job Details: 12/14/2021
Arrived on site to follow up on leaking washer. Replaced pressure switch and pressure line. Retested unit on oversized load setting. Verified water flow stops at appropriate level and does not leak. Call complete.
We serviced a
GE RANGE
Model JGBP28SET2SS
Near Jarrell, TX 76537
Jonathan S
Job Details: 12/14/2021
"Arrived on site for oven not heating. Ins unit and work area. Tested cooktop and oven. Measured amp draw to igniter and found at 3.2 amps/ correct. Measured resistance on valve and found at 1 ohm/ correct. Found blockage in valve assembly.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS-3
Near Austin, TX 78737
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for sparks, customer stated that she thought she heard sparks, microwave is heating with no issue, the exhaust fan needs to be replaced due to a loud vibration when activated, will need exhaust fan to fix issue, office to reschedule ; ordrng 1 W11409088 (Motor fan) and 1 W10632409 (Air guide)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78749
Jacob
Job Details: 12/14/2021
Arrived onsite for the timer on the unit being difficult to turn. Customer was comparing the knob to the switches thinking that the timer should turn easier. Looked at the unit and tested the knob and timer. Timer is turning as it should with some resistance. Let customer know that the timer is going to have resistance compared to the other switches when picking a certain mode run.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, TX 78725
Luis
Job Details: 12/14/2021
"Arrived on site for no cool. Powered unit on compressor making loud odd noise diagnosed a defective compressor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Jonathan S
Job Details: 12/14/2021
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found no rinse aid in dispenser. Found no loop in drain line. Measured incoming water temperature at 106?. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element at 7.5 amps. Added loop in drain line. Spoken with customer on user care guide. All tested good, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not draining normally, upon inspection found the unit full of dirty water and the drain pump and control shorted. Emptied the water and replaced both parts.
We serviced a
WHIRLPOOL RANGE
Model JJW9630DDS
Near Austin, TX 78732
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose oven that is not heating and throwing 4D21 error for cooling fans. Ran unit and it immediately errors. Got into diag mode and tested fans. Found lower fan good, upper fan is humming and not turning. Replaced upper blower and power cycled unit. On retest verified unit is coming on and working as designed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for washer not finishing cycles. Upon arrival found unit control was not sending voltage to motor consistently in testing. Ohmed motor out and found it was good. Replaced control and tested unit is now operating as designed. Job Completed.
We serviced a
GE OVEN
Model JGBS66REK2SS
Near Manor, TX 78653
Matthew
Job Details: 12/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced center and front left burner. Tested unit and all burners operate correctly. Job complete
We serviced a
GE REFRIGERATOR
Model CYE22TP2MDS1
Near Austin, TX 78744
Kevin
Job Details: 12/14/2021
"Arrived on site and Replaced hot water display for a second time, after replacement sent one picture to CS of it working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Austin, TX 78737
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for erratic UI control behavior, tested unit found UI blinking 0 and over temp error, took temp in FC and only got 18 set to 0, compressor pulling 1.6 amps and running extremely hot to touch, spoke to chase, and determined that the sealed system failed, will need FC evap,pan heater,compressor,dye dryer, access valve, office to reschedule ; ordrng 1 W10195924 (Evap) and 1 WP2316878 (Heater pan) and 1 W10841139 (Compressor) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78757
Scott
Job Details: 12/14/2021
Arrived on site for unit not dispensing water . Ran resistance checked on door harnes . Found harness pinched . Ordering new door . No water leaks detected at time of service. Call to set return ; ordrng 1 W11258439 (Fez door ss) and 1 W10898320 (Ui control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Luis
Job Details: 12/14/2021
"Arrived on site for no cool in fresh food section. Found no air flow entering fresh food section,removed evaporator cover found ice build up on middle to upper section of evaporator blocking air flow,ran diagnostics thermistors passed,ran defrost heater,heater powered on. Defrosted evaporator replaced bimetal with a higher temp cutoff,checked air flow to fresh food section good. ; used 1 WP2182381 (Bimetal) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BB3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and found scratched bracket and missing oven rack. Advised customer on needed repair and ordered parts. Office to reschedule. ; ordrng 1 W11105139 (Door bracket) and 1 WPW10550642 (Oven rack)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/14/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Georgetown, TX 78633
Lou
Job Details: 12/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and pressure switch failures, I removed and replaced the control and switch and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Burnet, TX 78611
Cliff
Job Details: 12/14/2021
Arrived on site to diagnose a refrigerator with light not working. Found failed led module in rc and replaced it. All is working properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Niederwald, TX 78640
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of burnt out power cord. Found the power cord had already been replaced by customer. Customer stated the sensors were bad. Inspected and found sensors were not plugged in. Secured connections and tested. Sensors tested bad.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78747
Luis
Job Details: 12/14/2021
"Arrived on site for no ice. Ice in mold,ran diagnostics thermistor reading open,power cycled unit ran a forced cycle passed,ran diagnostics thermistor reading open. Will need to order flex tray icemaker; ordrng 1 Flextrayicemaker (Flex tray icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78703
Luis
Job Details: 12/14/2021
"Arrived on site for no ice. Found broken wire at door hinge,diagnosed unit will need a new freezer door.
We serviced a
MAYTAG DRYER
Model MGD5500FW0
Near Austin, TX 78746
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected dryer and found idler pulley is squeaking. Quoted customer for new pulley. Airflow meter is showing that vent is restricted to the exterior of the home and recommend it to customer that it be cleared/cleaned by a service before dryer is used again, job complete"