Service History 177 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78758

Wesley

Job Details: 07/18/2022

Arrived onsite for no cool due to frozen evap. Maintenance defrosting unit and testing for repeat failure after correcting gasket seal to repair possible cause of air gapping. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS00

Near Round Rock, TX 78681

Paul

Job Details: 07/18/2022

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and evaporator with a new heater. I installed a dye drier and vacuumed the system. I installed the fan block kit. I charged the system with 7.25 ozs of R134A. I tested the unit and had a good frost pattern. The unit is working as designed. There were no water leaks present at the time of service. I charged the customer ///179.78 + tax for the heater and fan block kit. Call complete.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Killeen, TX 76549

Tyler

Job Details: 07/18/2022

Arrived on site for dryer not stopping cycles. Upon arrival found complaint and upon further testing found proper voltage to terminal. Found dryer would get stuck half way through cycle. Replaced timer and found it could complete and stop unit as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Killeen, TX 76542

Tyler

Job Details: 07/18/2022

Arrived on site for refrigerator creating ace up on top of the freezer door in liner. Upon arrival confirm complaint and upon further inspection found no failures in the ice door but did find a small gap on the top right side corner in the freezer gasket. ///d customer 174.75 for labor to repair gasket. Customer declined and opted to make repair themselves and keep an eye on the unit. Collected service fee. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Dripping Springs, TX 78620

Justin

Job Details: 07/18/2022

Arrived on site or a dryer not receiving power after a power outage. On arrival the customer stated they had a prior company diagnose a control failure and the customer replaced the control themselves. They found no change in the unit after. I checked voltage at the wall and terminal block. I found across both legs the unit only got 103VAC indicating a bad circuit at the wall. I then gained access to inside the unit and ohmd out all components. I found everything else as designed. I informed the customer on my findings and advised them on reaching out to an electrician. I collected the service fee of ////// + tax in full on CC. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MED5630HW1

Near Dripping Springs, TX 78620

Justin

Job Details: 07/18/2022

"Arrived on site for a dryer that was turning on but no other selections were working. I tested the unit and found the touchpad working but not the knob selector. I checked voltage at the wall, terminal block, and control. I found all good. I then checked voltage going to the UI and found it good. I was able to get the unit into diagnostics mode and ran a diagnostics cycle. I found the unit heating as designed. This indicates a faulty console. I ///d the customer for the console at ///310.27 and ///179.99 for service/labor. The total coming to ///530.71 after tax. The customer declined. I collected the service fee of ////// in full on CC. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Dripping Springs, TX 78620

Justin

Job Details: 07/18/2022

Arrived on site for a refrigerator with the water and ice not dispensing. I tested the unit and found no water coming to dispenser nor IM. Upon further inspection I found the reservoir was frozen. I thawed the reservoir and then insulated around it with foam gaskets and perma gum. I tested the water and it is now as designed. The customer was also concerned about the door squeaking when opening. I found the door will squeak only on the last inch of opening. I found the cams were rubbing against each other and due to weight on the RC door it was squeaking. I found no door failure. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near New Braunfels, TX 78130

Andrey

Job Details: 07/16/2022

"Arrived on site to test unit for no heat, tested unit found proper voltage at terminal block, customer stated that timer will get stuck band not advance, replaced timer tested unit, unit now running as designed, heating element is cycling properly, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78725

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for upper rack spray arm falling. Test unit and found broken manifold. Replaced manifold test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78724

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for unit tripping breaker. Test unit and found wires melted at junction box. Cleaned wires secured wires test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78724

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for light bulb not working. Test unit and found bad bulb. Replaced bulb test unit and unit test good job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Austin, TX 78739

Luis

Job Details: 07/16/2022

"Arrived on site found ui not showing all led in display,replaced defective ui panel.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Georgetown, TX 78628

Lou

Job Details: 07/16/2022

"Arrived on site to inspect refrigerator ice maker icing up and freezer section door not closing. Upon further inspection, I found the FC door cracked open approximately 1/2 inch. I attempted to close it and it would not fully close on the right side. Inspected inside and found the FC section full of ice/frost from the air leak. I inspected the RC ice maker and found ice forming at the opening of the fascia and ice at the bottom of the ice bin. I found the deli control not operating and removed the control from the deli door and found the harness and molex connectors good. I inspected the harness from the control to the left side panel and found all 5 wires of the harness broken. I recommended that the customer not repair the unit due to it being out of warranty and its not cost effective due to the number of parts needed. I had the customer read a disclaimer provided by management.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Georgetown, TX 78628

Lou

Job Details: 07/16/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure and FC evap fan failure, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Georgetown, TX 78626

Lou

Job Details: 07/16/2022

"Arrived on site to inspect refrigerator not working. Upon further inspection, I found the unit with no power and plugged in. I found the breaker had tripped and was a GFCI breaker. Reset breaker and monitored unit while cooling. Tested compressor and found .79amps. Evaporator with only 2 coils frosted (photo). Attempted to contact tithe property manager and had to leave a voice message to contact the office at their earliest convenience. The unit will need a sealed system repair consisting of the compressor, evaporator, UV dye drier and access valve. Unit was left unplugged for safety. No water leaks observed during service, job completed. Owner to contact the office to schedule return service and provide proof of purchase for warranty purposes."

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near New Braunfels, TX 78130

Andrey

Job Details: 07/16/2022

"Arrived on site to test unit for dishes not drying, tested unit found all components running good heater is heating, advised customer on rinse aid usage and a few more pointer how to get slightly better results, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NBEXRS03

Near Austin, TX 78739

Luis

Job Details: 07/16/2022

"Arrived on site for not dispensing ice. Diagnosed a defective auger motor,replaced motor tested ice dispenser unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRA20EMBL

Near Austin, TX 78731

Luis

Job Details: 07/16/2022

"Arrived on site. Removed compressor,installed new compressor and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2571XEM0

Near Pflugerville, TX 78660

Cliff

Job Details: 07/16/2022

Arrived on site to diagnose a refrigerator that is not producing ice properly. Found water valve failed and IPL is incorrect (shows smart valve not dual). Parts cannot be obtained and job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Pflugerville, TX 78660

Cliff

Job Details: 07/16/2022

"Arrived on site to replace previously ordered parts for refrigerator. Replaced drier and installed service port. Ordering evaps in case needed, and office to set appointment to check for dye and complete repair. ; ordrng 1 WP2188822 (Evap) and 1 W11505166 (Rc evap)"

We serviced a

KITCHENAID OVEN

Model KEMS308SSS04

Near New Braunfels, TX 78132

Andrey

Job Details: 07/16/2022

"Arrived on site to replace previously diagnosed switches and holders, replaced parts, unit is now running as designed, no job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near New Braunfels, TX 78132

Andrey

Job Details: 07/16/2022

"Arrived on site to replace previously diagnosed damaged tub, verified that tub was leaking images provided , replaced tub, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near New Braunfels, TX 78130

Andrey

Job Details: 07/16/2022

"Arrived on site to test unit for loud vibrating noise, tested unit found that the inverter box has fallen off causing it to vibrate against control housing and bottom plate vibrating against frame, secured inverter to compressor properly and added sound pads on effected area, noise is now gone, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near New Braunfels, TX 78130

Andrey

Job Details: 07/16/2022

"Arrived on site to replace per service pointer heating element W11540964 - Special Project S17304, replaced heater, tested unit, unit is now running properly, no leaks detected job complete"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near New Braunfels, TX 78132

Andrey

Job Details: 07/16/2022

"Arrived on site to replace previously diagnosed burner head, replaced burner, tested unit unit now running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Pflugerville, TX 78660

Cliff

Job Details: 07/16/2022

Arrived on site to diagnose a washer that is leaking. Found door glass and gasket in need of cleaning and debris currently there is allowing water to bypass gasket. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS00

Near Austin, TX 78730

Luis

Job Details: 07/16/2022

"Arrived on site. Removed compressor cover found condenser fan not running no power to fan assembly diagnosed a defective control. Installed the new updated control kit,powered unit on fan powered on,compressor powered on.

We serviced a

KENMORE FREEZER

Model 253.260721

Near Georgetown, TX 78633

Lou

Job Details: 07/16/2022

"Arrived on site to inspect freezer temps. Upon further inspection, I tested temps in the upright freezer and found temp at 28 degrees. Removed the evap cover and found no frost pattern except on the top two coils. Inspected the compressor and found the heat exchange tubing is leaking refrigerant.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78633

Lou

Job Details: 07/16/2022

"Arrived on site to inspect range knob broken. Upon further inspection, I found the far left knob sitting on the countertop. I found the knob stem broken. I installed a new knob and attempted to test, but the gas is turned off to the unit. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW0

Near Georgetown, TX 78633

Lou

Job Details: 07/16/2022

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit in diagnostics and when the burner came on the unit shut down. I removed the front panel and tested the coils and found the coils bad. I removed and replaced the coils and retested and unit is operating as designed. I adjusted/shortened the vent hose at the back of the unit to allow the unit better airflow. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Georgetown, TX 78633

Lou

Job Details: 07/16/2022

"Arrived on site to inspect refrigerator ice maker leaking water into the ice bin. Upon further inspection, I tested the ice maker with my jumper wire from points T-H and the ice maker is operating as designed. I found no signs of a leak. I removed the ice maker/dispenser motor housing and inspected the tray for cracks and found none. Re-installed the ice maker assembly and jumped the fill tube from points V-L and inspected the fill tube at the top back left corner of the unit and still no leaks. I recommended that the customer monitor the unit over the weekend and if the ice maker leaks to call the office and schedule service. No water leaks observed during service, job completed."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2412SS2A

Near Round Rock, TX 78681

Cliff

Job Details: 07/16/2022

Arrived on site to diagnose a dishwasher that is not completing cycles. Found tub bowed causing latch not to register. Put spacer between tub and countertop to correct issue. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Round Rock, TX 78681

Cliff

Job Details: 07/16/2022

Arrived on site to diagnose a dishwasher that is not responding to user input. Found ui corroded and it will need to be replaced to complete repairs. Also vent and ui housing to be replaced to prevent reoccurring issue. Office to set return appointment. ; ordrng 1 W11414079 (Ui) and 1 W11413965 (Ui housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Georgetown, TX 78626

Lou

Job Details: 07/16/2022

"Arrived on site to inspect refrigerator no cool and no ice making. Upon further inspection, I tested temps in the FC=38 degrees. I found the evaporator engulfed in ice. I tested the thermostat and it is good. Forced the unit into defrost and the defrost element is operating as designed. I found the defrost bimetal is out of range and will need to be replaced.; ordrng 1 W11084324 (Evap harness) and 1 WP2323198 (Heater) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS3

Near Round Rock, TX 78665

Cliff

Job Details: 07/16/2022

Arrived on site to diagnose a microwave that isn't heating. Found failed magnetron and replaced it after getting approval for repair. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78744

Leonardo

Job Details: 07/16/2022

Arrived on site spoke with customer advised customer we will have to reschedule due to safety and Techline not opened on the weekend office to reschedule ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78704

Leonardo

Job Details: 07/16/2022

Arrived on site to Replace sump and motor. Pulled unit out and opened new sump and motor and part was damaged. Ordering part again office to reschedule ; ordrng 1 W11416362 (Sump and motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78704

Leonardo

Job Details: 07/16/2022

Arrived on site to replace ui and control board. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS00

Near Austin, TX 78745

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse . Test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Austin, TX 78739

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Also found heating element warped and unit not filling with enough water. Will need new sump and motor and valve and heating element.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADS3

Near Buda, TX 78610

Leonardo

Job Details: 07/16/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit working as designed no leaks present job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Kyle, TX 78640

Leonardo

Job Details: 07/15/2022

Arrived on site To test unit for unit not draining. Test unit and found glass in drain motor. Removed drain motor and glass test unit and unit draining correctly at this time job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Spicewood, TX 78669

Luis

Job Details: 07/15/2022

"Arrived on site for no cool. Partial frost pattern,no traces of dye in freezer compartment,removed compressor cover found no traces of uv dye. Called tech support checked pressure reading -2 high side 200,unplugged unit let pressures stabilize per tech support internal leak customer to contact customer service with SR #SR#7734120448"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78738

Luis

Job Details: 07/15/2022

"Arrived on site for door issues. Found loose door handle,removed panel reinstalled handle reinstalled door checked door operation good."

We serviced a

GE REFRIGERATOR

Model PFE28KSKBSS

Near Austin, TX 78735

Luis

Job Details: 07/15/2022

"Arrived on site for no ice. Ran icemaker through a cycle no water entering icemaker,disconnected fill tube unable to blow through tube,ran icemaker water dispensing from valve during fill diagnosed a frozen line. Advised tenant to defrost door,if issue continues unit will need a new door due to a defective fill tube heater line. Charge cc on file for service call fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Austin, TX 78746

Luis

Job Details: 07/15/2022

"Arrived on site for water leaking. Found frozen drain in freezer section,removed ice build up defrosted drain checked water flow through drain good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Austin, TX 78704

Luis

Job Details: 07/15/2022

"Arrived on site for no cool. Fans running,compressor not powering on,found no power to side panel ui,ran multiple test compressor powered on then will shut off. Diagnosed unit will need new controls and compressor,compressor only part covered by manufacture warranty

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78737

Kevin

Job Details: 07/15/2022

"Arrived on site and replaced control board and freezer evaporator motor and harness diagnosed by previous technician again. Collected for control board only, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Austin, TX 78737

Kevin

Job Details: 07/15/2022

"Arrived outside 10 inspected washer and found saved error codes F8E1, F0E4, F3E2, F0E3. Washer was sold to the new homeowner with the house. Set washer in a diagnostic cycle and found cold water valve is trickling. Removed water line from valve and found water from source is good. Washer is now working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Austin, TX 78749

Kevin

Job Details: 07/15/2022

"Arrived on site and inspected refrigerator and found customer has video of noise at the year, inspected evaporator fan, compressor, and condenser fan and none of them are making any excessive noise at this time. Found LED module is dim in the fresh food section and replaced it and it is now working properly. I noise customers hearing cannot be diagnosed until it is constant or until it causes a failure, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS02

Near Round Rock, TX 78681

Vincent

Job Details: 07/15/2022

"Arrived on site for built in oven, inspected unit and work area. Unit was connected to WiFi but not updated to latest update. I power off unit and replaced console. I then turn power back on to unit and connected to WiFi and we updated it to the latest update. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED8500DR3

Near Georgetown, TX 78628

Kimo

Job Details: 07/15/2022

Arrived onsite for dryer with no power and be for that it would not heat. Upon inspection I found that the 3 pronged cord had burnt uP.; ordrng 1 PT220 (RANGE CORD 3 WIRE 40 AMP)

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2290HEB

Near Lampasas, TX 76550

Tyler

Job Details: 07/15/2022

"Arrived on site for refrigerator leaking water, rc door switch broken, & fc gasket torn. Upon arrival confirmed complaint. Found drain.one not connected to liner causing water to escape during defrost and onto floor. Also found bottom fc gasket torn causing ice to form on bottom side of lowest door shelf. Rc door switch had a broken lever. Office to reschedule once availability of parts is known.; ordrng 1 W10133491 (Fc gasket(BL))"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Austin, TX 78733

Matthew

Job Details: 07/15/2022

Arrived onsite for washer making noise after repair. Upon arrival tested unit. Noise was apparent. Disassembled unit to find sources of noise. Found the drive hub worn out causing rubbing noises. Notified customer that I would need to order the part. Spoke to MS and stated to complete the repair order the part and install at no charge. Ordering parts. Customer will be reaching out to office. Office to reschedule ; ordrng 1 W10528947 (Hub)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Round Rock, TX 78681

Wesley

Job Details: 07/15/2022

"Arrived onsite and replaced drain pump and water pan, but inlet water pressure is so low it times out before an appropriate volume is reached for good production. Verified filter not at fault, ordering valve to repair. Office to reschedule. ; ordrng 1 W10897719 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model STICKER REMOVED

Near Lakeway, TX 78734

Luis

Job Details: 07/15/2022

"Arrived on site. Per customer ice build up on right side of evaporator,diagnosed unit will need foam block kit and a 60? defrost bimetal ordering parts ; ordrng 1 WP2182381 (Bimetal) and 1 8201798 (Block kit)"

We serviced a

GE RANGE

Model JGP3530SL1SS

Near Austin, TX 78737

Leonardo

Job Details: 07/15/2022

Arrived on site to replace module and screws and orifice holders and knobs. Found knobs stuck on LR and RR valves due to valve not turning and not being able to turn correctly safety issue. Also found bad switch harness because it continues to spark. Will order both valves and switch harness before removing screws. Office to reschedule ; ordrng 1 WB18X31385 (Spark harness) and 1 WB21X29411 (LR valve) and 1 WB21X29410 (RR valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 07/15/2022

Arrived on site to test unit for not cooling. Replaced start device and run cap with no improvement. Recommend replacing compressor and crimp kit as unit is r600. Needing 2hrs and SS tech on return visit. Office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Coupler) and 1 W11506621 (Coupler) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11598434 (Evap) and 1 W11506620 (Coupler) and 1 W11504450 (Coupler) and 1 Nitrogenkit (Nitrogen kit) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Crimpkit (Crimp kit)

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS244LL1

Near New Braunfels, TX 78132

Andrew

Job Details: 07/15/2022

Arrived on site to test unit for error f7e2(wash motor failure). Sump assembly I was sent with was damaged. Needing new sump assembly. Office to reschedule. ; ordrng 1 W11460946 (Pump&motor)

We serviced a

GE WASHER

Model GTWN2800D1WW

Near Georgetown, TX 78628

Lou

Job Details: 07/15/2022

"Arrived on site to inspect washer load size selection not working. Upon further inspection, the customer advised that the load size switch isnt resetting and the timer gets stuck on some loads. I manually tested the timer and all mods operated as designed. I checked the motor error LED and found it flashing normal. Checked the load switch and found it not selecting correctly. I am ordering the pressure switch and knob (broke when removing) and will return with the timer. Scheduled return service for 07/26/22. No water leaks observed during service.; ordrng 1 WH12X10479 (Pressure switch) and 1 WE01X20378 (Knob)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Liberty Hill, TX 78642

Lou

Job Details: 07/15/2022

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E0-low-fan speed. I pulled the unit from the wall and tested voltage at the control at points P5-4 to neutral and got zero voltage. Tested the high speed at points P5-5 to neutral and got 121V. Tested voltage at the P4-1 to P4-2 and got 0VDC. Following the tech sheet, the main control has to be replaced. I found the control prescreened for today was the incorrect part due to not having the last 2 digits to the model number. I corrected the model in the ticket and am ordering the main control and blower and office to schedule return service due to the availability of parts. ; ordrng 1 W11598254 (Main control) and 1 W11598119 (Blower)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS00

Near Georgetown, TX 78633

Kimo

Job Details: 07/15/2022

Arrived onsite for microwave with code for a stuck key/shorted key. Upon inspection I found code stored and the unit not responding to touch at times. I power cycled unit and found no change then I replaced the control and found no change. I am ordering 1x console. Office to reschedule.; ordrng 1 W11229663 (PANL-CNTRL)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Florence, TX 76527

Gerry C

Job Details: 07/15/2022

"Arrived to inspect cooling in FC. I found the FC evaporator filled with frost and I used steam to remove it. I tested the defrost system and found all components intact and reading electrically as specified within the service manual. The defrost element also heated within service test mode. During testing, I found the FC door switch required replacement and the leds within the FC and upper RC would not illuminate until I tapped on the FC led and then it only lit all of the circuit dimly. Office to authorize and order the HV control, FC led, FC door switch and RC upper lights. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11224256 (HV Control) and 1 W10695459 (Light, FC) and 1 W11396033 (FC Door Switch) and 1 W11239944 (RC Cieling Lights)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, TX 78626

Cliff

Job Details: 07/15/2022

Arrived on site to diagnose a range with a door panel separating. Found stainless steel skin separating from door glass. Front door panel will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11176456 (Panel)

We serviced a

ROPER DRYER

Model RED4516FW

Near Dale, TX 78616

Andrey

Job Details: 07/15/2022

"Arrived on site to test unit for no heat tested unit found blown thermal cutoff, part was recently replaced unit has no restrictions in vent, called office and was advised to check the cycling thermostat, turned unit on and noticed that it just stays hot and does not cycle, replaced thermal cutoff but ordering cycle thermostat and door seal is really damaged and also needs to be replaced, office to reschedule ; ordrng 1 WP3387134 (Cycling thermostat) and 1 W10861521 (Door seal)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS

Near Kyle, TX 78640

Andrey

Job Details: 07/15/2022

"Arrived on site to test unit for no ice production, tested unit, ran ice maker diagnostics and ice maker reading that the bucket is full but no ice in it, valve is activating, all door switches and registering good, all components in diagnostics mode work good but but no ice production, customer stated that FC at times will not get bellow 20 degrees, recommend replacing control kit, FC evaporator fan cover and evaporator harness with thermistors and ice maker on return visit, office to reschedule ; ordrng 1 W11394920 (Evaporator fan cover) and 1 W11396530 (Evap harness) and 1 W11318270 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, TX 78628

Lou

Job Details: 07/15/2022

"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, I found the FC evap cover with ice/frost built up on it. I removed the cover and found the evaporator engulfed in ice/frost. Tested the defrost element and it is operating as designed. Tested the defrost thermistor and it is out of range. I removed the ice/frost from the evaporator with my steamer. I am ordering the evap harness and control box and office to schedule return service due to the availability of parts. I recommend that the customer unplug the unit 24 hours before we return to allow the unit to defrost. No water leaks observed during service.; ordrng 1 W11546681 (Evap harness) and 1 W11546690 (Control box)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Georgetown, TX 78628

Lou

Job Details: 07/15/2022

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that they noticed items in the FC section not staying frozen. I tested temps in the FC=36 degrees. I placed the unit in diagnostics and checked the thermistors and documented temps. I found the thermistors all reading properly. I found the Max, minimum and average temps in the FC were too high.. FC Max=35, FC minimum= -16, FC average= 22. I tested the unit fans and found the FC fan not working. The ice maker fan and condenser fan is operating as designed. I tested the ice maker and found error E3-cannot find home position. I tested the fill tube and it is operating as designed. I am ordering the evap cover assembly and ice maker and scheduled return service for 07/16/22. No water leaks observed during service.; ordrng 1 W11394920 (Evap cover)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS

Near Pflugerville, TX 78660

Vincent

Job Details: 07/15/2022

"Arrived on site for cooktop, inspected unit and work area. CX complaint unit does not spark. Tested voltage at wall plug and was good. Removed cooktop cover and found spark wire smashed. I did a temporary fix but will need to replace spark harness and returning with main harness. No gas leaks where observed during service. Office to reschedule when parts are available.; ordrng 1 W11561436 (Harness) and 1 16515 (Clip harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Hutto, TX 78634

Vincent

Job Details: 07/15/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint light not working. Inspected unit and found deli drawer module badly corroded and full of water and door harness was damaged. CX complaint was also not making ice. I tested unit and found icemaker harvesting but when I would set it to fill it would not fill and can hear the valve but no water was doing trough. Im ordering dual valve, deli drawer with module, icemaker , LED module, main control board and UI. Returning tech to install all parts ordered and properly level unit. No leaks where observed during service. Office to reschedule when all parts are available.; ordrng 1 W10804160 (LED supply module) and 1 W10815668 (Deli drawer with module) and 1 W11330971 (UI) and 1 W11483245 (Icemaker) and 1 WPW10675033 (Control board) and 1 W11482383 (Dual valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Austin, TX 78721

Joe Z

Job Details: 07/15/2022

Arrived onsite for NOT COMPLETING CYCLES . Upon arrival inspected unit and found tub full of water. Drained all water with vacuum. Ran diagnostics and could not get drain pump energized. Test drain pump and resistance was way off. Need to replace drain pump.Replaced drain pump. Drain pump not energizing. Not getting voltage from control. Need to replace control . Ordering control. Office to reschedule ; ordrng 1 W10761028 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, TX 78753

Scott

Job Details: 07/15/2022

"Arrived on site for no cool fridge . Maintenance had moved to shop. Found evap barely any frost. Talked to CS . Ordering sealed system . 134 system . 3 hrs , service port , uv drier ,compressor,evap. Call to set return ; ordrng 1 Serviceport and 1 Uvdrier. and 1 3hrs and 1 W10570565 (Evap) and 1 W10798720 (Compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Georgetown, TX 78628

Kimo

Job Details: 07/15/2022

Arrived onsite for refrigerator not keeping properly temps. Upon inspection I found that the rc evap was frozen. I removed ice and found that the drain pan was warped causing the issue. I also found Service Pointer #: W11092686 Rev. G and order the drip pan. Returning tech to flow the sp as per page 2 of sp(see pix for steps) I advised customer to defrost fridge before we come back on the 22nd. Reschedule for 07/22/22; ordrng 1 W11457241 (Drip pan)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Austin, TX 78748

Leonardo

Job Details: 07/15/2022

Arrived on site to replace cooktop. Looked under cabinet and found vent broken already. Advised customer about broke vent before I touched it and customer said it was the previous tech when he pulled the unit out. Replaced cooktop and spoke with chase and will order new vent office to reschedule ; ordrng 1 4396010RP (Vent)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Buda, TX 78610

Leonardo

Job Details: 07/15/2022

Arrived on site to replace heating element per special project. Tried to pull unit out but couldnt due to wood floor stuck above the feet. Customer will need to remove wood floor to be able to access the unit to do repair. Customer will call back when they get access to the unit. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY04

Near Cedar Park, TX 78613

David S

Job Details: 07/15/2022

"Arrived on site for rc section not cooling below 50. I gained access to the rc evaporator and found no frost pattern. I put the unit into test 3 and verified the fan is workin. I preformed a temp test in the freezer and found it at 0 degrees. I gained access to the control and tested the defrost heater, all thermistors. I found them all in range and reading properly. I put the unit into a forced defrost and found it would not go, indicating a bad control. They agreed. The office will reschedule when we have eta on the part.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Georgetown, TX 78633

Paul

Job Details: 07/15/2022

MG. Arrived on site for icemaker not making ice. Entered diagnostics and verified proper temperature and thermistor readings.. Found it off and customer stated they turned it off. Icemaker cycles properly. Found water coming out of dispenser and icemaker valve was slow. removed filter and rechecked. Water pressure good. Customer will need a new filter. Customer had house sitter. Turned icemaker off and advised customer of what to do when she returns. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, TX 78610

Kevin

Job Details: 07/15/2022

"Arrived on site and inspected microwave and found center rack is still present, removed it to prevent interior sparking. Also found there is no external vent. Alerted builder and they are aware of vent. Found connection on countertop lighting at Control board is loose and reset it. No further repair is needed on microwave, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Waco, TX 76710

Jonathan M

Job Details: 07/15/2022

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Brandon through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Ran the units were an auto test and the unit seemingly was working as designed. Ran the unit through normal water cycle and found the unit fill and then agitate. The unit agitated for about 10 minutes and then errored out with that code again. Tested the unit on a cold wash cycle and found the cold water valve not pulling in any water. Removed the hose from the valve and found the customer had no water supply to the unit on the cold water valve side. Did advise customer they will need to fix their water supply issues. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Georgetown, TX 78633

Paul

Job Details: 07/15/2022

Arrived onsite for a dishwasher with rail end caps coming off. I found the left end cap for the upper rail had come off but was not broken. I put the end cap back on correctly and made sure it snapped in place. I rolled the upper rack into the end caps and showed the customer they would not come off. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78754

Paul

Job Details: 07/15/2022

Arrived onsite for a refrigerator with ice all in the bottom of the FC. I found ice coming out of the lower evaporator cover vents on the left side and ice in the bottom of the FC. I found the wrong fill tube installed on the icemaker and it was about 1 1/2 to long. I cut the fill tube off and removed the evaporator cover finding the drain restricted. I cleared the drain and remove all the frost and ice. I reinstalled the icemaker and tested. The icemaker works as designed and there were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Waco, TX 76705

Jonathan M

Job Details: 07/15/2022

"Arrived on site for a washing machine that is that is not completing cycles. Inspected unit and work area. The customer advised the issue is still ongoing with the long drain error code. Did confirm the customers complaint in diagnostics and also found an F5 E2 (door lock error) error code. I ran the unit through a diagnostic test in the unit ran as designed. Check the pressure hose, pressure dome, drain pump, and fill valves and all checked good. I called Whirlpool Techline and spoke to Bruce 7734123585. He had me run through a few checks and advised the issue would have to be with an over sudsing issue or a harness issue. He advised the customer to run another load and check to see if there were suds inside the unit. Did confirm suds inside the washing machine during the diagnostic cycle. Advise the customer to run a few loads and call back if further issues persist. The office will need to order the lower wire harness if the problem still persists. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78754

Paul

Job Details: 07/15/2022

Arrived onsite for a refrigerator and installed an icemaker kit that was left there by JB Hunt. I ran the unit thru a harvest and checked for leaks. The icemaker is working as designed and there were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC416FW0

Near Austin, TX 78722

Joe Z

Job Details: 07/15/2022

Arrived onsite for WILL NOT WORK . Upon arrival ran diagnostics and got F8-E1 long fill. Ran manual test and found slow cold water fill. Hot water is correct. Found water pressure on cold supply is at low pressure. Valve is operating correct.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2411NS4A

Near Austin, TX 78744

Leonardo

Job Details: 07/15/2022

Arrived on site to test unit for unit not starting. Test unit and found no power. Test unit and found switch turned off. Turned switch on and unit started right away job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP00

Near Cedar Park, TX 78613

David S

Job Details: 07/15/2022

"Arrived on site for Fridge leaking. I inspected the unit and work area. I found no standing water in the rc or fc. I gained access to the drain tube and found it clogged, causing water to back out of the tube and under the fridge. I removed the clog and made sure the tube flows freely. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Leander, TX 78641

David S

Job Details: 07/15/2022

"Arrived on site to inspect the wall oven. I inspected the unit wiring and found everything intact. The only thing is the lower broiler element needs to be replaced. I Called whirlpool safety and spoke to Steve., I advised Steve of my findings and Provided a parts concession w13j2bwp1, to cover the broiler. I installed the element and reassembled the unit. I set it to 35 and ran both ovens. I found them getting to temperature with no issues and cycle right.

We serviced a

GE REFRIGERATOR

Model PFSS6PKXESS

Near Georgetown, TX 78628

Kimo

Job Details: 07/15/2022

Arrived onsite to install previously diagnosed parts. Upon gaining access to the evap I found that the inner cabinet had cracks in it near the evap causing the issue. I advised customer off what I found and he elected not to have the parts installed. I advised him that there is no 100* fix for this and that I could try to seal the cracks but there will be no warranty on the repair. He agreed to have the cracks seal I I sealed them up as best I can with sealant. 8201711.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Leander, TX 78641

David S

Job Details: 07/15/2022

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I temp tested the freezer and found it at 0 degrees. I temp tested the fridge and found it at 50 degrees. I found ice build up on the rc evaporator. I found service pointer W11329116C, the model falls under but the serial number is out of range. I followed the diagnostics steps according to the point. I found the fan working, the thermistors reading properly. I found the control on an old version 4.0.0. I installed the new control kit and steamed out the evaporator until it was clear. C

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Georgetown, TX 78633

Kimo

Job Details: 07/15/2022

Arrived onsite for range oven not reaching 350* upon arrival I performed a temp test low323* high 369* low 330*. And an average of 340.6* I adde 10* to the offset and found the unit heating closer to its set temp. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Kevin

Job Details: 07/15/2022

"Arrived on site and inspected regulator and found it has a hairline crack where gas line was installed, replaced regulator and insured oven is heating properly and cooktop burners are working correctly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Austin, TX 78744

Leonardo

Job Details: 07/15/2022

Arrived on site to test unit for left front burner not coming on. Replaced switch test unit and unit reading cooktop hot due to bad burner. Replaced left front burner test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Austin, TX 78704

Matthew

Job Details: 07/15/2022

"Arrived onsite for washer not spinning clothes out completely. Upon arrival inspected unit. Ran diagnostics and found Lf (long fill) error code. Cleared codes and ran test. Auto test passed however did not seem to reach full rpm. Power cycled unit and re tested. Unit is now reaching full rpm. Ran another auto test and passed, then ran normal load and passed. Unit is currently functioning properly. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78731

Matthew

Job Details: 07/15/2022

Arrived onsite to replace previously diagnosed parts. Replaced right door gasket. Molded to fit door. Unit is functioning properly. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near New Braunfels, TX 78130

Andrew

Job Details: 07/15/2022

"Arrived on site to test until for broken rail and not cooling properly. Customer stated stuff will thaw completely out in FC and would randomly start working. Compressor was burning hot. Cooled compressor and temporarily replaced start device and run cap with no luck. Unable to get compressor to engage. When about to walk out and leave compressor kicked on. Took rear cover off and found pulling .4 amps. Unit receiving proper voltage condenser motor engaging. Evap motor engaging. Heater working as designed. Do not recommend any further repairs as not confident repairs would hold. If wanting to proceed recommend compressor, evap, condenser motor, rear harness, control and evap harness. Office to review and reschedule as necessary."

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Cedar Park, TX 78613

Wesley

Job Details: 07/15/2022

Arrived onsite and found unit unit dryer not drying. Determined the vent was not flowing properly. Used tester and indicated poor airflow. Was able to correct airflow issue and advised customer on findings and status. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Round Rock, TX 78681

Wesley

Job Details: 07/15/2022

Arrived onsite and repaired dryer with unresponsive control by resetting unit and cleaning ui harness connection. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Round Rock, TX 78681

Wesley

Job Details: 07/15/2022

Arrived onsite for squeal and found repair kit would be needed to repair roller and pulley noise. Repaired unit! All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Pflugerville, TX 78660

Wesley

Job Details: 07/15/2022

Arrived onsite for f27 sudsing error. Reset unit in service diagnostics and tested. All checks good. Unit is now operating as designed.

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXDSM01

Near Austin, TX 78728

Wesley

Job Details: 07/15/2022

Arrived smite and found e2 error code and icemaker would not harvest in diagnostics. Found heater not coming and arms stuck in ice. All checks good. Unit is now operating as designed. Advised customer on repair.