"Arrived on site to test unit for controls not working. Upon arrival customer demonstrated that the main knob would spin but cant select cycle. Inspected timer and found shaft is stripped. Replaced timer which also included knob (W11685947). Tested unit, unit is now functioning as designed, job complete."

Arrived onsite for Ice Machine with no power. On inspection I took the back cover off and moved the cord that plugs into the pump and the unit came on for a about 3 minutes then powered down again. Installed new pump into the unit and powered it on. The unit came on and was producing ice when I left. The unit is operating as designed and no water leaks detected during service. W11539855

"Arrived on site to inspect unit for broken spray arms. Found both spray arms separated. Replaced spray arms, tested unit, unit is running as intended. No leaks present at this time. Job complete. WPW10448645, WPW10491331"

"On arrival verified complaint of not cooling. Unit has a clicking noise then a hum. On inspection of compressor compartment found cap tube is copper and compressor is hot. The compressor is seized up causing the clicking and humming sounds. Recommend compressor, filter drier, and process tube. Office to reschedule with parts availability No parts installed. ; ordrng 1 W11614224 (Compressor) and 1 wpw10143759 (-uv drier) and 1 w11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site for not dispensing ice. Removed container found broken teeth on container coupling,replaced container tested ice dispenser unit working as designed. W11347840"

"Arrived on site to diagnose refrigerator not cooling well in RC. On arrival customer said unit started to that out in the freezer some one day only, and returned to normal afterwards. I checked temps and found freezer at 1, and RC at 33. I found food on top 2 shelves pushed all the way back to the wall, which could be causing cold pockets. I found no ice buildup and compressor sounded normal. Could not duplicate a failure at this time. Customer advised to monitor temps. Call completed."

"On arrival verified complaint of not draining. Found DP getting 120 and humming,ohs was over 24 ohms too high. Replaced drain pump and unit is now functioning. Operational test is good job complete no leaks detected during service. Used 1x w10876600"

"Arrived on site to diagnose washer that did not finish cycle and now wont start. Checked for errors and found F6E1 control/mcu communication, and F8E1 for water level / pressure switch. I replaced the control and pressure switch since unit won't start any cycle. Retested and was able to enter diagnostic test, but lock is not unlocking. Unit will latch every time, but I have to use the unlock pull on the latch to open. This also throws a UI error when I do. Ordering a new latch to resolve. Used parts - W10427972, WPW10304342. Return visit for latch set for 4/24. ; ordrng 1 WPW10306374 (Latch)"

"Arrived on site to diagnose refrigerator with light issue, and ice maker very slowly producing. I examined the freezer light and found the lower LED cup tabs broken, but light seems ok. I tried to cycle the icemaker and could not get it to move. Replaced the icemaker and verified proper operation. Will need to order a new light socket / cup. Parts used - WPW10300023. Office to schedule return when we get part needed.; ordrng 1 W11416813 (LED cup)"

Arrived onsite for oven door lose. On inspection found that the screws at the bottom of the door were missing. Installed 2 screws from my bag to fix the issue. The door is operating as designed. WP4159193

"Arrived on site to test unit for not advancing properly, tested unit found loose connection on drain pump, secured connection and tested unit is now running as designed, if this issue returns harness will need to be replaced, no leaks detected, no parts installed job completed"

Arrived on site for upper track falling. Found track stops were broken. Replaced stops. Verified operation. Call complete WPW10195622

"On arrival verified complaint not properly cooling. RC section is warm and FC has soft ice cream. Checked evap and had a partial frost pattern. Recommend ordering compressor, evap, filter drier, and access valve. Possible leak in SS. Office to reschedule for availability. No parts installed.; ordrng 1 W10507884 (Compressor) and 1 W11536253 (Evap) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

Arrived on site for dishwasher not heating and flashing light 7 times. Upon arrival confirmed issue. Inspect3d previous work and found everything intact. Rechecked voltage from control during heat cycle and none cam through. Replaced control and retested unit. Found it heating as designed and no leaks. Call complete

Arrived on site to diagnose range with front left burner not cycling properly. Found some scorching on the infinite switch and a very slow cycle time. Replaced switch and tested. Verified proper operation. Parts used - WP3148953.

"Arrived on site to diagnose dryer making loud noises when running. Traced noise back to 2 rollers and a blown out tensioner pulley. Used a repair kit to resolve, and vacuumed out unit. Advised to have vents cleaned based on the amount of lint in the unit. Tested and confirmed noise was gone. Repair completed. Parts used - 4392067."

Arrived on site for an oven that is flashing an F6 E1 (oven reached over 600?F). Inspected unit and work area. I confirmed the customers complaint and checked resistance evaluate on the oven sensor. I found the oven sensor out of range. I replaced the oven sensor and ran the unit up to 375?F. I found the unit fluctuating between 360?F and 400?F averaging a temperature of 380?F. The unit is working an operating as designed. Call complete. WPW10181986

Arrived on site to diagnose cooktop not lighting flames. Found the cooktop was installed with no burner caps. Ordering burner caps missing from install. Returned visit set for 4/25.; ordrng 1 W11579391 (Burner Caps)

Arrived on site for microwave otr not heating . Unit is heating but not venting . Found fan was not plugged in . Plugged fan in and all checked normal. Unit is heating to WP specs. No parts installed . Job complete

Arrived onsite and found unit operating with failed actuator not completely disengaging. Locked the switch chip in place on a new actuator with the GC method and installed new actuator. All checks good. W11481722

"Arrived on site for oven door having a streak through middle. Removed door. Disassemble,bled door and cleaned glass. Verified operation, call complete."

"Arrived on site to inspect unit for not washing clothes. Upon closer inspection found capacitor humming as well as control humming during diagnostic cycle. Replaced control and capacitor. Unit stopped humming but was still acting erratically. Ordering harness, motor and valve. Rescheduled for 4/25/24. Used W11395618, w11116590; ordrng 1 W11283592 (Motor) and 1 W11210459 (Valve) and 1 W11095106 (Harness)"

Arrived on site for. Burners not working. Center burner did not go all the way around. Removed burner. Cleaned and cleared orifice and burner. Verified operation. All other burners working as designed. Call complete. No parts

Arrived on site to diagnose dryer that was not heating. Tested unit abroad confirmed no heat. Checked safety devices and found high limit open. Replaced high limit and heating element. When I plugged the unit in the element popped due to being defective from the box. Reused old element. Verified proper function. Repair completed.

Arrived on site for poor drying . Found motor running but drum not turning . Belt has broken . Replaced belt 341241 with truck stock . Unit is now tumbling . Cleaned lint out of cabinet. Job complete

Arrived on site for not making ice . Found bail arm in off position . Dropped bail arm and unit ran thru harvest and all checked normal . No water leaks detected at time of service . No parts installed . Job complete

Arrived onsite for FC air duct. On inspection the air duct in the fc that has the channel for the dampener is not sealing correctly. Pulled it off and tried to get it to seal with no luck. Ordered a new one W10260384.No water leaks detected during service. Office to reschedule when part arrives. ; ordrng 1 W10260384 (Fc air duct)

"Arrived on site for cooktop having a small explosion. Works better since he said. Arrived and removed front panel. Checked all connections to manifold. Checked gas line coming on, no leaks found with soap bubbles. Inspected and found front lift burner had a restriction in the gas hole going to igniter.. cleaned and cleared burner and orifice. No unctions, failures found. Call complete."

"Arrived on site. Rust on left side door with dispenser assembly diagnosed a defective left side door. Found frost on top of items in freezer called tech support due to on going issue,informed tech support on all repairs done due to this issue per tech support unit is sealing and working as designed and issue is due to humidity entering when freezer door is open and no further repairs will resolve this issue ordering new door and ui SR#7738920068; ordrng 1 W11610988 (Door)"

#2427 Arrived on site to test unit for not cooling properly and frost build up. Found evap cover frosted over and frost on left side of FC. Cleaned frost off left hand side wall and tested door gaskets. Gaskets are sealing properly. Upon further inspection found fascia liner pulled away from cavity liner about 1/4 from top left corner to about half way down. Took photos and submitted to Techline. Unit will be sent for review for replacement. SR#7738916073

WRS588FIHZ04 Arrived to inspect noise. I found the diffuser operating every loudly within test mode 3 and I removed and replaced. The lower mullion required adjustment and I placed sound dampening to further prevent future issues. No leaks observed during service.

"Arrived on site for water leaking causing damage. Damage has already been taken care of unable to upload pictures of damage. Found fill tube extension not inserted to fill cup,inserted extension correctly,found fill line going into valve short causing hard bend and leak,installed new fill tube assembly. W11510803"

"Arrived on site to test unit for not responding, tested u it found breaker is tripped, inspected wiring and found ground and neutral connected together causing breaker to trip, installed wires properly and tested, u it is now running as designed, job complete, no parts installed"

Arrived on site to test unit for unit smelling like gas when oven is on. Test unit and found normal smell during beginning of ignition of oven turning on. Test all connection no gas leaks present job complete. No parts used.

"Arrived on site to inspect washer not draining and making a load noise. Upon further inspection, I found the tub halfway full of water. Placed the unit in diagnostics showing error code F9E1-long drain. Manually tested the drain pump and nothing happened. Tilted the unit back and tested voltage at the drain pump harness and got 118V. Using my shop vac, I removed the water from the unit and removed and replaced the drain pump and once I plugged the unit in, the drain pump came on. I cleared the control and placed the unit in diagnostics and tested and the unit is operating as designed. No water leaks observed during service, job completed. WPW10276397"

Arrived on site to test unit for oven gasket not staying in. Found left top corner gasket coming off. Secured gasket test unit and unit test good. Job complete. No parts used.

"Arrived on site to test unit for not washing. Found wash motor not engaging. Verified voltage to wash motor was correct. Replaced sump assembly (W11025157), unit now working as designed. No leaks detected. Job complete."

"Arrived on site to replace damaged FC door damaged ui control. Upon arrival,inspected unit and found bottom right corner of ui is damaged. Replaced ui control W11203289. Unit is operating as designed. Job complete"

"Arrived on site for a dishwasher that will not power on. Inspected unit and work area. The customer advisor to clean light stays on, but it will not react to any touch on the user interface. I did confirm the customer complaint and replaced the console. I tested the unit and found the unit working and operating as designed. Call complete."

Arrived on site for loud noise. Ran diagnostics noise from diffuser replaced defective diffuser assembly. W11236851

Arrived onsite and found unit operating with failed bake stem ignition. Made adjustment to the stem ignition and found unit now consistently ignites the bake. All checks good.

Arrived on site to test unit for unit notWorking. Test unit and found bad sump and motor. Replaced motor test unit and unit test good job complete. W11460946

"Arrived on site. Found all 3 doors damaged from delivery,uploaded pictures still under 30 day cosmetic warranty. ; ordrng 1 W11681454 (Lh door) and 1 W11681453 (Rh door) and 1 W11681455 (Freezer door) and 1 W10876598 (Nameplate)"

"Arrived on site for part on lower left oven door is sticking out. Upon arrival,inspected unit and found lower left glass bracket is nort aligned correctly. Secured bracket. Unit is operating as designed. Job complete"

"Arrived on site for a washing machine. That is making a grinding noise. Inspected unit and work area. The customer advised that they had two issues. The first one was is that her lid is cracked where it needs the hinge and the second one is the grinding noise issue. She advised the unit will spend, but that the unit will not agitate. I confirmed the customers plants and ran into three diagnostics. I found a noticeable grinding coming from underneath the unit. I came to access underneath and found the rotor wobbling from side to side. I also noticed evidence of an oil leak from the gearcase. I gained access underneath and found that the rotor had completely stripped on the slider and stater and head caused damage to the stater and slider. Ordering all parts and the office will need to get authorization for service as well as contact the customer if approval is given for a return date. No parts installed.; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 6 W11027980 (Stator screws)s"

"Arrived on site to test unit for not agitating, tested unit found failed actuator causing cam not to disengage properly, replaced actuator and cam from job 410458 and tested, unit is now running as designed, no leaks detected job complete W10721967, W10913953"

"Arrived on site for continued issues with F8-E4 error code. Upon arrival confirmed F8-E4 overfill switch open. Inspected drip pan and has water. Ran a normal cycle and all hoses sump, drain pump and valve are good. Ran unit long enough and found when 3rd level spray arm activates , begin leaking water through top of door and down to bottom of unit. Found door gasket is warped at top left corner. Paused unit and replaced gasket W11483553. Continued wash and leak is no longer present. Job complete. Contacted techline for documentation and spoke with Jeremy. Explained the findings and the repair that was made. SR# 7738919306"

Arrived on site to test unit for interior light not working. Found and interior bulb. Replaced bulb test unit and unit test good job complete. Used part W10886919

"Arrived on site to inspect venthood lights not working. Upon further inspection, I tested the unit and found the vent working and the lights not coming on. I gained access to the control and transformer and tested voltage and found 124V going into the transformer and none coming out. I removed and replaced the transformer and retested and got the same results. I tested voltage at the lights and found no voltage. I removed and replaced the lights and retested and the unit is operating as designed. Job completed."

"Arrived on site to test unit for light button and lower oven cancel button not work in. Found bad Console, replaced console test unit and unit test good job complete"

Arrived on site for lower spray arm falling off on to heater and melting arm . Replaced arm W11550888 . Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete .

Arrived onsite for a range tripping the breaker. I found moisture in the bake element causing the issue. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and the unit is working as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the power cord being damaged, I removed and replaced the power cord assembly and tested. Unit is operating a designed. No water connections/leaks observed during service, job completed W11611445"

Arrived on site for range Tripping the breaker in bake mode. Found moisture in the bake element causing the issue. Ran broil cycle up to 450? to dry out the element. Then ran the bake cycle up to 500? to eliminate any moisture. Unit heated properly. Unit functioning as designed. Job complete.

Installed previously diagnosed ice container. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the washer lid left hinge area breaking, I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11259006"

"Arrived on site with new control,board for f2e1. Removed back panel. Replaced control board. Verified sensor reading 1.1 k at room temp. Verified operation. Call complete. W11620481"

Arrived on site for dryer needin new coin slot and service key. Upon arrival found no coin slot key wouldnt work on currently installed slot as well as unit missing a service key to access inner working of coin slot. Ordering WPW10114740 service key. Office to reschedule once Availability of part is known.; ordrng 1 WPW10114740 (Service key)

"WM3997HWA/01 Arrived to inspect water leaking into unit when off. I verified the issue and then inspected. I found a large amount of debris within the cold valve intake and screen assemblies and removed it. The debris was extremely uniform in size and was all the same color (image attached) denoting it from some type of water treatment system. Discussion with the customer revealed that they had found the same type of debris prior to us performing repairs. I advised the customer that the one year warranty had expired, however finding the same type of debris as their initial findings showed that the issue has been longer term in nature. The customer will immediately contact a servicer for their water treatment system. I advised the customer that this service was performed as a good will and that if further issues occur, requiring the replacement of the valve, there will be a cost for that part and service. No leaks observed during service."

"Arrived on site to replace previously diagnosed part. Replaced shelf and roller assembly (W11243759). Unit is now functioning as designed, job complete."

"Arrived on site. Pierced low side pressure in the positive with no frost pattern diagnosed a defective compressor. Replaced compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,powered unit off checked freezer and compressor compartment no traces of dye. W10507884,wpw10143759,w11506635"

"Arrived on site. Found unit not defrosting,removed cover defrosted evaporator,replaced the heater,thermistor and ui control,main control was already replaced for same issue. W11518204,w11650662,wpw10384183"

Arrived on site and replaced previously diagnosed control (w11325603) and console(w11600321). Unit now turning on but turn table not engaging. Recommend turn table replacement. Needing a two man on return visit. Office to reschedule. Requesting AH and AM. ; ordrng 1 W10911403 (Turntable) and 2 WPW10017410 (Fuse)s and 1 W11546965 (Fan and turntable harness)

Arrived on site to install previously ordered parts. Replaced basket W11172199 and tub ring W11550886. Calibrated unit. Test unit and is operas designed. No leaks present at this time. Job complete

Arrived onsite for ongoing concerns with humidity condensation across the top of the freezer door gasket. Used adhesive to improve seal. Verified good seal tight and closed on all sides. Home is very humid and customer keep temperature between 74f and 76f night and day so the auto thermostat runs the a/c 30 minutes per day at the most. Advised customer the relative humidity in the home will be significantly higher on account of the a/c being used so sparingly and condensation is normal to present at the condensation point. All checks good. W10841140

Arrived on site for right rear ignition issues. Found that the electrode was just out of position. Took video and submitted to trade care. Unit is operating as designed. No leaks prey at this time. Job complete no parts installed

"Arrived on site for dryer door not closing, removed and replaced front panel, replaced odor hinges and receivers. Verified operation. Call complete. W11551301, W11568982, W11402947"

Arrived onsite for previously diagnosed parts. Installed the middle glass into the door and reinstalled the door. The door is operating as designed. W11600213

Arrived on site to install previously diagnose depart. Inspected unit and work area. I replaced the LED lights and tested the unit. Found the unit working and operating as designed. Call complete. W11632139

"Arrived on site for refrigerator needing previously diagnosed compressor. Upon arrival confirmed failure and found compressor wasnt pumping refrigerant through evap coil. Found noise though was coming from condenser coil rubbing against bottom frame, replaced compressor W1158pp57, uv drier wpw10143759, access valve w11506635, pads w11113654(4x), also found on arrival door handle broken and ordering W10837029 handle to return on 04/23/24 to complete repairs. Informed customer to give unit 24 hrs to stabilize temps and found no leaks during run time checks. Call complete ; ordrng 1 W10837029 (Handle(stainless))"

"Arrived on site for makes a buzzing type noise after unit has preheated. Upon arrival, customer provided video. Cannot hear the sound that is providing. I preheated both vents to 350. Contacted techline to report and spoke with Rob. Explained to Rob the sounds I am hearing are normal and there are no odd sounds. Tech said there is no parts to be replaced at this time. Tech recommended that customer gets a longer video to assist in duplicating the issue SR# 7738911347."

Arrived onsite and validated failure and determined the gearcase not needed and simple reinforced the screw with loctite method and replaced the agitator. Calibrated unit. All checks good. WP3951744 W10772621

"WRX735SDHZ07 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor,service port and dye drier. After vacuuming to the low 300s in microns, I allowed the system to sit for additional time. Seeing no loss in vacuum, I charged with the MFG calculated refrigerant charge. No leaks observed during service. W11557425 WPW10143759 W11506635"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the capacitor and ran the unit through an auto test. I found the unit working and operating as designed. Around the unit through various other testing and found all components working and operating as designed. The customer requested that we call him after an hour to an hour and a half because this is the third time that it has not worked after our trip. I called the customer back and he stated that the unit was able to complete two full cycles up to that point. Call complete. W11428524

Arrived onsite for previously diagnosed parts. Installed the basket and suspension on to the washer. Calibrated the unit and then ran it in diagnostics mode. It completed the diagnostics cycle with no issues and no water leaks were detected during service. W11172199 W11217817

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the stops. Call complete. 2EA. WP8565925

Arrived on site to install previously ordered part. Replaced element support W10909479. Job complete.

"Arrived on site for a refrigerator that is making unusual noises. Inspected unit and work area. The customer showed me a video of what was happening and it sounded like an evaporator fan hitting ice. As I removed the products from the freezer, I did not notice any evidence of a defrost issue, but noticed water Residue in icicles, forming on the left-hand side of the freezer section dripping from the fill tube. I gained access to the evaporator and evaporator fan and found water had collected up at the evaporator fan from the ice maker filled tube and was causing the evaporator fan to hit ice up at the top. See photos. I cleared out the ice and tested the icemaker. I found during the fill portion of the cycle that there is a steady stream dripping down the backside of the freezer liner as it was filling. I called Whirlpool Techline and spoke to Jeremy SR# 7738906279. He had me send him some photos of the issue and advised that the fill tube was not a serviceable part. He advised that Whirlpool would be in contact with myself or the customer depending on the next steps. Call complete."

"Arrived on site to replace faulty part. Replaced control and temp sensor. Tested unit and found lower oven needed calibration. Assisted customer in calibrating unit. Unit is functioning as designed. Job complete. W11594156 control elec, WP7430P044-60 sensor"

Arrived on site to test unit for ovens not heating. Found both oven bake igniters not connected. Secured connections and tested both to 350 with no issues. Advised customer of initial burn off and connecting unit to WiFi. No leaks detected. Job complete.

"Arrived on site to replace previously diagnosed cold water valve part number W11688995, replaced valve, job completed"

"**UNIT HAS BEEN MOVED TO 159** Arrived on site for noisy dryer. Upon arrival reinspected unit and found multiple areas with frame damage causing unit to not sit leveled which is causing noise complaint. The unit is running and heating, but operating louder than normal. Will need to contact tech line to see if damage is covered. If so unit will need left side panel W11233548, W11215531 cabinet base, W11490883 front panel, 49621 legs(4). No parts installed on this visit. ; O-emld tckt"

On arrival verified complaint of dented doors. Found Fc door is dented as well. Ordering Fc door to replace same time as RC doors. Office to reschedule. No parts installed. ; ordrng 1 LW11026355 (Fc door)

"Arrived on site ,replaced both unit doors and name plate . No water leaks detected at time of service . No water leaks detected at time of service. Job complete W11178521, LW10638683, W11575716."

"Arrived on site to replaced faulty parts. When removing evaporator coil, we noticed the liner melted behind the evaporator sheet metal. Not sure what caused this issue or how it occurred. Potentially might cause issues later on down the line. Notified customer. Performed sealed system repair. Replaced compressor, drier, evaporator coil and access valve. Charged with nitrogen to test for leaks and no leaks were found. Pulled a vacuum and held. Charged per specs. Ran compressor and unit is cooling. Informed customer to wait 24 hours for unit to stabilize. Unit is functioning as designed. Job complete. W10233960 compressor , WP2188823 evaporator, W11506635 access valve, WPW10143759 UV drier"

"Arrived on site to install previously diagnosed pantry door. Replaced door (W11435354) and tested, unit is now functioning designed, job complete."

"WRF767SDHZ04 Arrived to inspect noise. I was able to determine the tubing near the compressor and the lower cardboard air guide were the sources of the noise described by the customer and presented in a video. After applying noise reduction material and securing the lines, the issue was resolved.no leaks observed during service."

Arrived on site. Replaced freezer door checked door seal good installed w10882355

Arrived onsite for dishwasher not responding to the touch. On inspection I could not get the unit to go into diagnostics mode. I tried several times with no luck. I installed a console on the dishwasher and now I can run the diagnostics cycle now. The dishwasher passed the diagnostics cycle with no issues and no water leaks were detected during service. W11660284

"Arrived on site to inspect washer with power but wont start. Upon further inspection, the customer advised that when they attempt to start a load of laundry, the encoder lights will continuously scroll and the unit wont start. I was able to get the unit in diagnostics and checked error codes and found F2E3-ACU not matching to HMI. I cleared the code and continued with testing and the unit filled then stopped and the encoder lights began to scroll then the unit shut down. I tested the lid lock and found it good. The diagnostics LED on the control is flashing as designed. I disconnected the HMI (UI) from the main control and cycled power to the unit for approximately 3 minutes and then cycled power back on and attempted to retested and the unit continued to fail and would not go into diagnostics again. I am ordering the HMI (UI), encoder control, CNOTE-PLACE ON CANCELLATION LIST and will return with all prescreened parts. Returning tech to replace the HMI (UI) first and test before replacing other parts. No water leaks observed during service and unit left unplugged for safety.; ordrng 1 W11675701 (HMI (UI)) and 1 W11675700 (Encoder control) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

Arrived on site for washer lid locked and sticking rinse cycle . Found unit locked and full off water . Found wire harness to drain pump broken . Repaired wire harness . Got unit to drain and unlock . Advised customer on loading bath mats and blankets in washer . Ordering lower harness . Call to set return . ; O-emld tckt

Arrived onsite and called techline for repeat symptoms of the unit reverting to standby during the easy convect preheat intermittently. Called techline and spoke to Rob who advised video evidence must be submitted to send the issue for review to engineering. Collected video evidence and called Austin with techline and submitted video evidence of the failure for review. Austin said the issue had been sent for review to engineering. Sr#7738582240 NO PARTS REPLACED

"WRX988SIBM01 Arrived to inspect cooling issue. The customer had heard a noise a few days prior and then the temperature within the FC began to elevate, leading to melted items. I found the FC at 27 and the RC at 38. Pressures were 25 balanced,but with cool chambers, likely near the target pressure. Starting the compressor, high was at 120 and low 4. There were signs of dye around both connection points and no other dye could be found on any accessible part of the system or the evaporators. Due to information about the prior system charge and difficulties experienced by that tech, I recovered, vacuumed and then recharged. I was able to get the system down to 200 microns, but it to 30 minutes to reach that depth. Charging the system, the unit started cooling as designed and no additional dye was found. No leaks observed during service. Warranty applied to service."

"Arrived onsite for washer not starting. On inspection the washer would not startup, it was trying to start then it would go to complete. I tan the diagnostics cycle and it was good until agitates cycle. It made a loud humming noise. I installed a new capacitor on the washer and retested the unit. The washer completed the diagnostic cycle with no issues and no water leaks. W11395618"

"Arrived on site to inspect refrigerator marks on doors. Upon further inspection, I found a dent in the lower right corner of the left FC door (photos). The unit is operating as designed at this time. I am ordering the left FC door and office to schedule return service once the door arrives. No water leaks observed during service.; ordrng 1 LW10913113 (Left FC door)"

Arrived on site to replace damaged control panel. Removed panel with dent in the top and replaced it. When I removed the wrapper on the newly installed panel found it also had 2 dents in it and needs to be reordered. Ordering another console to resolve. ; ordrng 1 W11175518 (Panel)

"Arrived on site for ice machine not making ice. Upon arrival confirmed failure. Ran through diagnostic and found recirc pump failing. Replaced it but found pump had to start. Found voltage to harness was 13.8vac, but when pump was activated, voltage would drop below 1-3vac. Found failure in pump harness. Ordering W11126268 pump harness, W11034363 control, W11123917 main harness, rescheduled customer for 04/24/24 to complete repairs. ; ordrng 1 W11126268 (Pump harness) and 1 W11034363 (Control) and 1 W11123917 (Main harness)"

Arrived on site for burners being uneven and oven not cooking right. Found oven burner up was strong and oven floor not on properly. Removed burner and adjusted air shutter. Properly installed floor. Cleared obstruction from cooktop. Unit working as designed call complete.

"Arrived on site for washer not being balanced. Found damaged to exterior and the customer said it also damaged wall and drain pan. Pics taken. Will need new basket per Service Pointer - W11684122. Also ordering cabinet and suspension. Office will call to schedule. W11172199, W10596395, W11217817; ordrng 1 W11172199 (Basket) and 1 W10596395 (Cabinet)"

Arrived on site for washer repeating rinse/spin cycle. Upon arrival found f9e1 in diagnostic. Found 20.8ohms to drain pump. Filled tub and found drain operational on 3 tests. Replaced w11162438 control and reset unit found no leaks. Call complete