Service History 177 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC0

Near Holland, TX 76534

Gerry C

Job Details: 04/07/2023

"WTW5105HC0 Arrived to inspect squealing. I found the belt had started slipping and subsequently damaged the motor and cam pulleys, leaving a large pile of debris under the unit. The gear case was intact and I removed and replaced the motor, cam and belt. I re-calibrated and tested and the unit operated as designed. No leaks observed during service. Drain safety strap added."

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HPS04

Near Georgetown, TX 78628

Lou

Job Details: 04/07/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the ice maker and the valves. I placed the unit in diagnostics and checked for error codes in test 56 and found E5-ice maker thermistor is bad. I removed and replaced the ice maker and tested and it is operating as designed. I tested the fill tube and it too,is operating as designed. When filling the ice tray, I did not hear the valve chatter the virus tech reported. Due to the area where the home is located, the water pressure changes as there are several homes being built. I cycled power to the unit and advised the customer that if the ice maker should fail again to schedule service, at which time, the ice maker and hv control will need to be replaced. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Manor, TX 78653

Wesley

Job Details: 04/07/2023

Arrived onsite and found unit operating with failed charge. Replaced the compressor and evap and dye drier and pulled vacuum for 15 minutes. Vacuum held. Charged system with 4.5 oz of r134a. Advised customer on repair. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Salado, TX 76571

Gerry C

Job Details: 04/07/2023

"KRFC300ESS07 Arrived to inspect noise. The customer presented a video that a vibration type of sound could be heard, sounding like compressor compartment tubing vibrating. I secured the tubing and tested and could not recreate the issue. During inspection I found the right RC door gasket badly torn and requiring replacement. The RC LH door was warped over 1/4 inch and requiring replacement. Office to order gasket and door and contact the customer to arrange return service. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near New Braunfels, TX 78130

Andrey

Job Details: 04/07/2023

"Arrived onsite to test unit for no water no ice, customer stated that unit is only 6 weeks and it has never worked, tested unit found water line kinked and valve is off, turned on water and secured water line properly, tested unit, unit is now working as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near New Braunfels, TX 78130

Andrey

Job Details: 04/07/2023

"Arrived onsite to test unit for no ice production, tested ice maker but it would not go into diagnostics, replaced ice maker and tested, it is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Near New Braunfels, TX 78130

Andrey

Job Details: 04/07/2023

"Arrived onsite to preform previously diagnosed sealed system, replaced compressor but did not find any leak in pre cooler, vacuumed down system for 30 minutes, vacuum held perfect for 10 minutes, charged system to 5.5oz R134a, powered on unit, unit started to develop frost pattern, advised customer to monitor for 24 hours before loading and if any issue arise to call us back"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near New Braunfels, TX 78130

Andrey

Job Details: 04/07/2023

"Arrived on site to test unit for humming noise, tested unit found noise coming from under unit, exposed back panel and found cardboard under condenser vibrating against unit frame, added sound pad, activated test 5 and verified that the sound is not present at different compressor speeds, unit is now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leander, TX 78641

Kimo

Job Details: 04/07/2023

Arrived onsite to install previously diagnosed pat. Upon arrival I installed the new console and tested the unit and found unit operating as designed. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/07/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new drum and tested unit and found that the noise and the wobble are now going. And unit is operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 04/07/2023

Arrived onsite for squeak and replaced repair kit to repair noisy roller. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Pflugerville, TX 78660

Wesley

Job Details: 04/07/2023

Arrived onsite for ongoing concerns with how it is washing. Tested unit. No error codes. Unit is operating as designed at time of service. Advised customer on use and care practices and on design of unit. All checks good.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Round Rock, TX 78665

Vincent

Job Details: 04/07/2023

Arrived on site to install parts diagnose by previous tech. Tested unit and its now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Jarrell, TX 76537

Gerry C

Job Details: 04/07/2023

WEE510S0FS2 Arrived to inspect error and beeping. I verified the unit had the conditions within SP W11636633 - Special Project S254EE and removed and replaced the control W10894098 in accordance with the instructions. I tested the unit and it heated and cycled as designed. Operational test good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Jarrell, TX 76537

Gerry C

Job Details: 04/07/2023

"WMH31017HS08 Arrived to inspect no light. The customer had replaced the bulb, but there was no light. I found the control had failed and I removed and replaced. The issue was resolved and the light operated as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, TX 78634

Vincent

Job Details: 04/07/2023

"Arrived on site to install previously diagnosed parts. Installed new drain hose and tested. Unit is now draining and operating as designed, no leaks observed during service. Job complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Georgetown, TX 78628

Lou

Job Details: 04/07/2023

"Arrived on site to inspect ice machine not producing ice. Upon further inspection, I placed the unit in diagnostics and tested and found the valve was humming but no water was being dispensed. I removed the filter and retested and the unit began to fill. Once the recirculating pump came on, it began to make a grinding noise as if it were struggling to pump,the water. I removed and replaced the recirculating pump and retested and unit is operating as designed. I advised the person in the home of my findings and advised I would contact the owner. I attempted to contact the owner and received their vm. I left a message advising of my findings and repairs and the filter will need to be replaced. No water leaks observed during service l job completed."

We serviced a

LG WASHER

Model WT7100CW

Near Georgetown, TX 78628

Lou

Job Details: 04/07/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure and making a loud whining noise, I removed and replaced the drain pump and tested. Unit is operating as designed. I demonstrated for my customer as well. No charge for the drain pump (CS). No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Fort Hood, TX 76544

David Z

Job Details: 04/07/2023

Arrived on site to follow up on dryer that was not advancing the timer. On arrival tested voltage and confirmed that both legs are properly at 120v. Replaced timer due to failure from low voltage. Tested and verified all working as designed. Repair completed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Killeen, TX 76549

David Z

Job Details: 04/07/2023

"Arrived on site to diagnose washer suspected of leaking oil under the unit. Examined unit and found a bottle of cutting board oil fell behind the unit and leaked out an open cap. Removed the bottle from behind the washer. No failures with unit, leak was from a non related source. Repair complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Georgetown, TX 78628

Maurice R

Job Details: 04/07/2023

"Arrived onsite for dishwasher not finishing a cycle. On inspection the unit would not power on. Checked the outlet and it had power so gain access to the electrical panel under the unit in found power there, thats when I heard the unit turn on. I ran the drain pump to pump the water out. I then put the unit into diagnostics mode. It ran #1 and when it went the #2 the unit through the breaker. Customer reset breaker then I went back to the panel under the unit and found power on the cord side . Went over to the harness side and was testing for electricity is when I saw the spark on the cord side. On further inspection the installers did not tighten down the wire beside the screws. I secured the wires with the screw and the unit came backup. I was able to run diagnostics mode 3 times with out any issues. The unit was operating as designed and no water leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, TX 78634

Vincent

Job Details: 04/07/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was upper rack had rust on the rack. Found that the coating on the dish rack was pealing and causing rust to pop up. Replaced upper rack and unit is now good. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Austin, TX 78737

Kevin

Job Details: 04/07/2023

"Arrived on site and replaced all parts diagnosed on previous visit. After repair ran tested 51 to confirm all operations are working properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS3

Near Georgetown, TX 78626

Maurice R

Job Details: 04/07/2023

"Arrived onsite for dishwasher not cleaning. On inspecting found error message F4E3. Ran unit in diagnostics mode and it is working as designed. Going to run another diagnostics cycle to see if it is a heat issue. The customer said that it would not drain, it is draining just fine now.The issues never came up during the service, informed customer to call if the issue returns. Could not get the unit to fail. No water leaks detected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near New Braunfels, TX 78130

Andrey

Job Details: 04/07/2023

"Arrived on site to replace previously diagnosed door gaskets, replaced left and right gasket, molded it into place but will need 24-48 hours to puff up in some places, but gaskets are sealing well no light penetration around the perimeter of gaskets, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near New Braunfels, TX 78132

Matthew

Job Details: 04/07/2023

Arrived onsite for refrigerator not cooling and possibly sealed system leak. Upon arrival pulled and inspected unit. Found leaks on condenser line. Cut out line and replace. Replaced compressor and dryer. Pulled vacuum and held. Charged 6.75 oz. running pressure 0/123psi. Frost is developing. Notified customer to give 24 hrs for temperature to stabilize. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED7800XW0

Near Driftwood, TX 78619

Kevin

Job Details: 04/07/2023

"Arrived on site and inspected dryer and found heating element has failed. Airflow meter shows restricted. Disassemble dryer and replaced heating element and it is now heating properly. Recommended to homeowner that vent to the exterior of the home be cleaned/cleared by a service before dryers use again, job complete"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near The Hills, TX 78738

Kevin

Job Details: 04/07/2023

"Arrived on site and replaced drum diagnosed on previous visit, after replacement customer agrees previous scraping noise is gone however there is still noise from the dryer running. Dryer is a working machine and will make noise when operating. Documented with tech line 7736134144"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Austin, TX 78701

Luis

Job Details: 04/07/2023

Unit #4303Arrived on site for not dispensing water. Found kink in line rerouted water line tested water dispenser unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78757

Paul

Job Details: 04/07/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and drier. I vacuumed the system and charged it with 56 grams of R600. I tested the unit and found it working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78758

Paul

Job Details: 04/07/2023

Arrived onsite for a refrigerator not cooling correctly in the RC. I found the defrost circuit working. I found the fan not running with power to it. I removed the cover and found frost and ice build up on the right side of the evaporator only in the outer loops and I found a ice in the bottom of the fan shroud. I removed the ice and found a lot of play in the fan motor shaft. I replaced the evaporator cover and tested the unit. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78626

Maurice R

Job Details: 04/07/2023

Arrived onsite for previously diagnosed parts. Installed the upper and lower racks. Unit is open as designed and no water leaks detected during inspection.

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Austin, TX 78723

Joe Z

Job Details: 04/07/2023

Arrived on site for unit making noise. Upon arrival test unit and began squeaking. Disassembled unit and found support wheels are worn. Used repair kit to repair. Test unit and is operating correctly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Austin, TX 78723

Joe Z

Job Details: 04/07/2023

Arrived on site for unit not turning on. Upon arrival test unit and found pts switch failed. Replaced pts switch under appliance express warranty. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78722

Joe Z

Job Details: 04/07/2023

"Arrived on site for unit tripping breaker. Upon arrival, test unit and trips breaker as soon as door is opened. Replaced interlocks W11551558 and W11551761and same issue. Replaced control W11552018 and same issue persist. Contacted JC for assistance. Replaced filter W10138793 and unit no operates as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM05

Near Jarrell, TX 76537

Gerry C

Job Details: 04/07/2023

"WRT318FMDM05 Arrived to replace evaporator and associated components. I removed and replaced the evaporator, service port, drier and compressor and vacuumed. The system to 210 microns. The unit held vacuum for 15 minutes and I charged with the MFG prescribed refrigerant charge. The unit started cooling as designed. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Georgetown, TX 78633

Lou

Job Details: 04/07/2023

"Arrived on site to install,previously diagnosed and part. Per previous techs diagnosis, I removed and replaced the ice maker and due to the issues with the ice maker, I removed and replace the uv control. While replacing the ice maker, I also found the ice maker fill tube had failed. I replaced the fill tube and tested the u;it and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Georgetown, TX 78633

Lou

Job Details: 04/07/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis I removed and replaced the FC upper drawer and tested operation. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Georgetown, TX 78633

Lou

Job Details: 04/07/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the FC thermistor cover. In the process, I found frost built up on the FC evap cover and on the drawer rails as if there was an air leak. Using some manufacturer approved grease, I placed some grease on the upper freezer basket rails to allow it slide easier in and out. Tested the unit and it is operating as designed. No water leaks observed during service l job completed."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Killeen, TX 76542

David Z

Job Details: 04/07/2023

Arrived on site to install previously diagnosed parts to resolve unit not fully removing water from clothes. Installed new pressure Switch and blew out pressure line. Tested unit and confirmed proper function. Advised to make sure loads are balanced and to level unit occasionally. Repair completed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Killeen, TX 76542

David Z

Job Details: 04/07/2023

Arrived on site to replace gearcase and slider to resolve noisy bottom end. Replaced gearcase and slider and tested unit. Verified proper operation in high speed spin. Repair completed.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Harker Heights, TX 76548

David Z

Job Details: 04/07/2023

"Arrived on site to diagnose dryer that is collecting lint on the vent side grille. Observed that lint is stuck to the back side of the grille. Unit has good airflow, and vents to the other side of the wall. I went outside and examined the vent and found the louvers are stuck open, and house is at the end of the street. Wind is able to blow directly into the vent, and the moisture causes it to stick to the grille. Advised customer to replace exterior vent to resolve, unit is working as designed. Removed lint buildup from grille. Repair completed."

We serviced a

KENMORE REFRIGERATOR

Model 106.5110211

Near Georgetown, TX 78633

Kimo

Job Details: 04/07/2023

Arrived onsite for a refrigerator that is now making a popping noise the you close the door. Upon inspection I found that the cam was loose I adjusted and tightened down the cam and tested the unit and found that the noise was gone.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/07/2023

"Arrived onsite for a DW that is not drying the dishes properly. Upon inspection I found that all functions work properly, I did deliver the the customer had her rinse aid set too high and I adjusted it and also advised the customer on detergent use and how it interacts with her soft water system. Unit is operating as designed job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Andice, TX 78628

Kimo

Job Details: 04/07/2023

"Arrived onsite for a DW that is leaking fro the front. Upon inspection I found that there was no leak at the float switch seal, sump&motor, drain hose, and the water inlet no leaks at the tub either. Upon further in I found that the gears in the lower spray arm war jammed which can cause the arm to get stuck in one position and in the case it would get stuck where it would spray at the bottom of the door causing the leak. I got them free and tested unit and found that the arm was moving as normal job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES1

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/07/2023

"Arrived onsite for a range that has a gas smell. Upon arrival I did not smell any gas when the unit was not in us and couldnt find any leaks, I asked customer when she smelled the gas and she advised me that it was when she first turned on the oven. I the turn the oven on and the unit operating as designed, you will smell a little gas when the unit it first turn on but with go away the the back but it lit by the spark igniter. I connected the owner and got permission to charge cc on file."

We serviced a

WHIRLPOOL DRYER

Model WDF520PADB9

Near Austin, TX 78703

Scott

Job Details: 04/07/2023

Arrived on site . Replaced harness . Ran diagnostics all checked normal. Installed toe kick and fasteners . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pflugerville, TX 78660

Wesley

Job Details: 04/07/2023

Arrived onsite do heater wire assembly failure. Incorrect wire assembly ordered. Exposed evap wiring and determined correct repair procedure had already been completed. Unit is set up to operate as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78664

Wesley

Job Details: 04/07/2023

Arrived onsite and found unit was not able spin out a comforter. Tested function and determined all system operating as designed. Advised on off balance detection. Advised on best use and care principles. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78746

Leonardo

Job Details: 04/07/2023

Arrived on site to replace sump and motor. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Lockhart, TX 78644

Joe Z

Job Details: 04/07/2023

Arrived on site to install previously ordered parts. Replaced led kit per Service pointer. Test unit and operates as designed. Job complete

We serviced a

MAYTAG WASHER

Model MDB8989SHZ

Near Austin, TX 78736

Scott

Job Details: 04/07/2023

Arrived on site for poor washing performance . Found wash motor very weak and not pumping any water . Replaced sump and motor . Ran diagnostics and all checking normal. No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78749

Leonardo

Job Details: 04/07/2023

Arrived on site to test unit for unit not getting to temp test unit by heating to 350? and found average temp of unit at 354? perfect with in range job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Lockhart, TX 78644

Joe Z

Job Details: 04/07/2023

"Arrived onsite for unit not draining. Upon arrival , ran diagnostics and there are no saved error codes. Ran diagnostics auto test. Found unit was slow draining. Adjusted kinked hose under unit. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lockhart, TX 78644

Joe Z

Job Details: 04/07/2023

Arrived on site for unit not heating. Upon arrival test unit and is heating. Found unit is not venting correctly. Removed vent hose and found lots of lent in wall. Advised customer to have vent cleaned. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WCG55US6HS00

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 04/07/2023

Arrived on site to test unit for cooktop moving around not secured to counter. Advised customer about installation only covered for the first 30 days. Not affecting the use of the unit. Showed customer what brackets to get job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78747

Scott

Job Details: 04/07/2023

Arrived on site for not dispensing ice . Found coupler teeth broken and also wear on ice container bucket . Replaced auger side coupler and ice bucket . All else checking normal. No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Buda, TX 78610

Kevin

Job Details: 04/07/2023

"Arrived on site And found washer will not begin a cycle, replaced timer/control and it will now complete a diagnostic cycle. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near New Braunfels, TX 78130

Andrey

Job Details: 04/07/2023

"Arrived on site to replace previously diagnosed console assembly, replaced part, tested unit, unit is now functioning as designed, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FKS00

Near Salado, TX 76571

David Z

Job Details: 04/07/2023

"Arrived on site to diagnose refrigerator that is not cooling at all. On arrival found both compartments were at room temp. I found the compressor was not running at all, and the inverter has a spot hot to the touch. Recommend replacement of inverter / possible control to resolve. ordrng 1 W10629033 (Inverter) and 1 W10823805 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Georgetown, TX 78628

Lou

Job Details: 04/07/2023

"Arrived on site to inspect refrigerator fresh foods door not sealing. Upon further inspection, I found the RC door not closing properly. While testing the door closing/opening, I found the lower hinge was loose. When I went to tighten the screws, I found two of the three screws were broken and the door was basically hanging on with the top hinge. I removed the door and removed this hinge and I used the good screw to hold the hinge in place and used a temporary screw to hold the screw plate in place. I placed the door back on the unit and recommended that the customer not place anything in the door until I can get back and complete a full repair on the hinge. ordrng 3 WP489497 (Screw)s and 1 W11399415 (Right lower door hinge) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE AFTER 12PM)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVL01

Near Round Rock, TX 78665

Vincent

Job Details: 04/07/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not dispensing water or making much ice. Removed water filter and found that the water pressure was worst without the filter. Will need a new reservoir and possibly the dual water valve.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78733

Luis

Job Details: 04/07/2023

Arrived on site for freezer not freezing correctly. Removed evaporator cover found partial frost pattern on evaporator ordering new evaporators and compressor. ordrng 1 W11291123 (Ff evaporator) and 1 W11592010 (Compressor) and 1 W11099748 (Fzr evaporator) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)

We serviced a

MAYTAG RANGE

Model MGR5750ADW

Near Pflugerville, TX 78660

Wesley

Job Details: 04/07/2023

Arrived onsite for range with missing door handle screw. Disassembled and secured handle. Demonstrated how to replace interior lightbulb. All checks good. Unit is now set up to operate as designed. Advised customer on repair.

We serviced a

GE MICROWAVE

Model CEB515P2N1SS

Near Austin, TX 78737

Leonardo

Job Details: 04/07/2023

Arrived on site to test unit for unit not heating. Test unit and found and switch holder and bad switch. Ordering new switch holder assembly 1 WB10X32040 (Switch holder assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS2

Near Austin, TX 78734

Kevin

Job Details: 04/07/2023

"Arrived on site and inspected refrigerator and found icemaker fill tube is frozen again and is spilling over again, took another picture. Which part of the refrigerator is failing is unknown. There is only four items involved. The icemaker, refill tube, waterline, and the valve. ordrng 1 D7824706Q (Icemaker) and 1 W11176463 (Fil tube)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78730

Scott

Job Details: 04/07/2023

Arrived on site for washer vibrating and making a lot of noise . Found basket sagging and bouncing . Ran diagnostics and gearcase making noise . Ordering suspension and will replace gearcase on return . No water leaks detected at time of service . Call to set return . ; ordrng 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Salado, TX 76571

Gerry C

Job Details: 04/07/2023

"WOS51EC0HS02 Arrived to inspect console issues. I found the issue was the console would not react to any selections within the DRO. The unit was very slow to respond, even after power resetting and I was unable to get it to go into service test mode. I removed and replaced the console and tested. All functions resumed and the unit heated and cycled as expected. Service test mode was accessible and operated as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78703

Leonardo

Job Details: 04/07/2023

Arrived on site to test unit for unit not getting water. Test unit and found F8E2 and F10E2 error codes. Found bad vent and control board. Will order new vent and will replace vent and control board first and test. Reschedule ; ordrng 1 W11649995 (Vent)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near New Braunfels, TX 78130

Andrey

Job Details: 04/07/2023

"Arrived on site to test unit for cracked cooktop, customer stated that when she was cooking she heard a pop when she removed the pan cooktop was cracked, images provided, ordering cooktop, office to reschedule ; ordrng 1 W11175876 (Cooktop)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Round Rock, TX 78665

Vincent

Job Details: 04/07/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was Ref icemaker not working. Tested unit and had error code E5 ran a harvest cycle and passed ran a fill test and did not fill with water. Replaced the valve and it still did not fill, found that the water line to that ice maker was frozen. Im ordering a new icemaker, heater tube and control board if needed. Some parts are not available at this time. Office will contact customer once all parts are available. No leaks where observed during service. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater) and 1 W11224256 (Control)"

We serviced a

KENMORE REFRIGERATOR

Model 795.7103301

Near Round Rock, TX 78664

Vincent

Job Details: 04/07/2023

Arrived on site to install parts previously diagnosed. The parts ordered where the correct ones but will need connectors to attach to reservoir due to reservoir not being available. Spoke to SR and werent able to find the original one that the unit came with. Office to contact customer to reschedule. No leaks where observed during service. ; ordrng 2 WP2198677 (1/4 connector)s and 2 WP4373559 (1/4 to 5/16 Connector)s and 2 WP2300868 (Connector)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS2

Near Round Rock, TX 78665

Vincent

Job Details: 04/07/2023

Arrived on site and informed the customer I was going to order most mechanical moving parts and also the parts that where previously diagnosed. Returning tech to install all parts that are assigned to the job. Im rescheduling the customer ; ordrng 1 W11175771 (Valve) and 1 W10860176 (Spray arm) and 1 W10861526 (Sum&motor)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, TX 78727

Paul

Job Details: 04/07/2023

Arrived onsite for a washer to replace previous diagnosed parts. The customer stated that it worked after the last repair for one load and stopped. The customer stated it hadnt drained correctly. I found the blue wire going to the drain pump had broken internally. I replaced the harness and the be

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78727

Paul

Job Details: 04/07/2023

Arrived onsite for a refrigerator thats not cooling well and making clicking sounds. The customer stated it cools fine but there is noise coming from the upper left corner of the RC where it says air flow. I ran the diffuser in diagnostics and found it failing and causing the noise the customer was hearing. Ordering W11236851 diffuser. Office to RS.; ordrng 1 W11236851 (Diffuser)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Austin, TX 78737

Luis

Job Details: 04/07/2023

Arrived on site for no ice. Ran diagnostics E5 error code on icemaker defective thermistor ordering a new icemaker ; ordrng 1 W11658802 (Icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Maurice R

Job Details: 04/07/2023

"Arrived on site to replace a new pump that was installed a week ago. Customer said it been working great since I left but he said that the rinse aid was not being dispense. I tested the rinse aid and it is not getting dispensed, he said they have never filled since the first time a year ago. Ordering a new dispenser. Not water leaks detected during service.; ordrng 1 KDTM404KPS0 (Dispenser) and 1 W11268658 (Flex Time clip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/07/2023

Arrived onsite for refrigerator making a noise. On inspection found the noise was the start device vibrating against the compressor. Ordering a new start device. Office to reschedule when part arrives.; ordrng 1 W11567494 (Inverter)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Austin, TX 78704

Luis

Job Details: 04/07/2023

"Arrived on site. Water in bin drain pump not powering on diagnosed a defective drain pump ordering new drain pump; ordrng 1 W11539855 (External drain pump) and 1 W11572053 (Hose), states that autho needed"

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78746

Scott

Job Details: 04/07/2023

Arrived on site for ice machine not powering up. Found unit dead. Outlet is getting voltage . Unplugged from drain pump into outlet . Unit is powering up . Ordering drain pump. No water leaks detected at this timePlease place on cancellation list . ; ordrng 1 W11539855 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pflugerville, TX 78660

Wesley

Job Details: 04/07/2023

Arrived onsite and determine valve incorrect part packed. Advised customer the correct part will be reordered and the office will reschedule. ; ordrng 1 W11645245 (Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Austin, TX 78719

Scott

Job Details: 04/07/2023

"Arrived on site for fridge not dispensing water , unit is making ice . Valve is activating. Replaced dual valve ,still not dispensing water . Checked and found wires pinched in door harness . Ordering door and toe kick . No water leaks detected at this time. Call to set return ; ordrng 1 W10713153 (Toe kick) and 1 W11451511 (Valve) and 1 W10341320 (Valve) and 1 W11536873 (FZ door ss) and 1 W11384534 (Ui)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Kyle, TX 78640

Kevin

Job Details: 04/07/2023

"Arrived on site and inspected washer, found gear case is beginning to leak oil. Attempted to remove wash plate and found it is seized. Would need to bring back wash plate, gear case, slider, rotor, stater, clutch and all mounting screws to ensure repair on next visit.; ordrng 1 W11393685 (Gearcase) and 1 W10752283 (Wash plate) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 6 W11568617 (Stator bolts)s and 1 W10909670 (Spanner nut)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/05/2023

Arrived on site to test unit for not wringing items out. Customer stated mostly happens when washing bedding. Ran diagnostics with no issues. Found error f0e5(off balance). Unit is level and suspension is good. No signs of gearcase failure. Removed agitator and nothing caught underneath. Advised customer on load sizes and unit off balance pausing when sensing unit is off balance. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/05/2023

Arrived on site to test unit for rattling noise. Found damper was excessively loud. Replaced damper and filled gap in liner and cabinet with silicone. Unit working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Kevin

Job Details: 04/05/2023

"Arrived on site and inspected range and found there is a gas leak at gas line connection where it attaches to valve shut off on wall. Confirmed range is also not leaking. Builder is present and has heard gas leaking from gas line, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Buda, TX 78610

Kevin

Job Details: 04/05/2023

Arrived on site and replaced keyboard/UI recommended by tech line on previous visit. Refrigerator will now power on and has begun cooling. Requested that customer continue to monitor refrigerator for the next 12 to 24 hours. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Wimberley, TX 78676

Andrey

Job Details: 04/05/2023

"Arrived on site to test unit for grinding noise, test unit found noise coming from cam, inspected under unit and found a water line metal end broke through the shield and was grinding on cam pulley, removed cam and inspected gear case, no signs of oil or failure detected at this time, replaced cam, belt and shield, tested unit unit is now running properly, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model FIT

Near Austin, TX 78745

Scott

Job Details: 04/05/2023

"Arrived on site for wash pushing load of laundry to on side of tub . Ran diagnostics, no error codes . Past wash test . Customer mentioned that no matter which way she wraps clothes load is off balanced and banging around . Went over and instructed on proper loading methods on new washers . No water leaks detected at time of service . Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78746

Scott

Job Details: 04/05/2023

Arrived on site for washer not filling . Ran diagnostics and found cold valve not dispensing water . Replaced valves . Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at this time . Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS

Near Austin, TX 78731

Scott

Job Details: 04/05/2023

Arrived on site for leaking dishwasher. Ran diagnostics no error codes and found leak at left side at heater element . Replaced heater . Ran diagnostics per WP specs . All checking good . No other leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Round Rock, TX 78681

Paul

Job Details: 04/05/2023

Arrived onsite for a dishwasher thats not heating. I found an F7E1 error code and ran the diagnostics cycle to reset the control. I found the pump cavitating real bad. I asked the customer if they were cleaning the filter and the customer stated they didnt know about the filter. I checked the filter and found it completely packed with debris and the OWI covered with debris. I cleaned the filter and OWI. I tested the machine and all is working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization # W16JR10APL1.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Leander, TX 78641

Lou

Job Details: 04/05/2023

"Arrived on site to inspect refrigerator no airflow in the fresh foods section. Upon further inspection, I tested temps in the RC=62 degrees and FC=0 degrees. I placed the unit in diagnostics and tested the RC evap fan and found it was not operating. When I went to remove the evap cover, I found the cover would not remove due to the evaporator being engulfed in ice. Also found the right RC door gasket torn. ordrng 1 W10917313 (Right RC door gasket) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

GE REFRIGERATOR

Model GFE28GMKDES

Near Leander, TX 78641

Lou

Job Details: 04/05/2023

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=12 degrees and RC=44 (setting of 35). I pulled the crisper drawer out and found the RC evaporator engulfed in ice/frost. I placed he unit in diagnostics and forced defrost and could not hear any sizzling from the ice hitting the defrost element. Pulled the unit out and tested the RC evap thermistor at the main control and found it at 88.6 kohms, well out of range. Tested amp draw to the defrost element and it was at 1.32amps and getting 124V. I inspected the FC evap cover and it was good/no ice. Returning tech will replace the RC defrost thermistor and defrost element. I had my customer sign the waiver of damages from defrosting refrigerator and recommended they unplug the unit at least 24 hours before were return and to place towels around the unit to catch any overflowing water from it defrosting. No water leaks observed during service."

We serviced a

JENN-AIR COOKTOP

Model JIC4536XS00

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/05/2023

Arrived on site to test unit for no power. Unit is blowing fuses due to bad modules. Needing both modules but module W10607548. Spoke with SR and ordering parts anyway and whirlpool to determine resolution. ; ordrng 1 W10607548 (Module) and 1 W10885135 (Module)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Matthew

Job Details: 04/05/2023

"Arrived onsite for dryer shutting off prematurely. Upon arrival inspected unit. Unit is in closet space. Will need to make accessible for repair. Put unit in diagnostics and found no stored error codes. Customer stated, he thought the saw an error code at one time but did not record it. Ran test and components seemed to be functioning. Customer stated the quick cycle works and increased time as needed, but the sensor cycles do not. Instructed customer to run a timed dry cycle and report back to maintenance. Ordering Moisture sensor and harness. /ordrng 2 WP3387223 (Electrode)s and 1 WP3387223 (Sensor harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FKS00

Near Georgetown, TX 78626

Lou

Job Details: 04/05/2023

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was preparing to perform the sealed system repair and when I went to move the unit out from the wall, I found the back left leveling rod was stripped. I advised the customer of this issue and advised the office (management) and required for the left support assembly and 2nd tech; ordrng 1 W10860229 (Left support) and 1 CNOTE (4 HOUR JOB) and 1 CNOTE (2 MAN JOB)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Austin, TX 78735

Luis

Job Details: 04/05/2023

"Arrived on site for water leaking. Found water in fresh food compartment bowed drain pan,found deli ui unresponsive,removed ui no damage to control or connections,found broken wire on harness. Unit will need a new harness and drain pan. ordrng 1 W11170612 (Deli harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Marble Falls, TX 78654

Kimo

Job Details: 04/05/2023

Arrived onsite for a refrigerator that is leaking. Upon inspection I found that the leak was coming from the main water feed line; ordrng 1 8212547RP (TUBE-WATER)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78701

Matthew

Job Details: 04/05/2023

Arrived onsite for refrigerator not cooling in either section. Upon arrival unit hot in both compartments. Verified 120 vac to compressor. Compressor making no attempt to turn on. Ordering sealed system repair. Also bringing inverter. . Office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 WPW10143759 (UI dryer) and 1 2hr (2hr) and 1 W11546982 (Inverter)