We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBRA
Near Marble Falls, TX 78654
Cliff
Job Details: 04/28/2022
Arrived on site to diagnose a refrigerator that is leaking. Found icemaker motor stripped causing long fill time during icemaker cycle. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/28/2022
"Arrived on site to inspect unit for not completing cycles, found error code f7e4 in diagnostic mode. Found failed slider, I replaced slider, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/28/2022
"Arrived on site to inspect unit for vent fan not working properly, found vent motor would turn on, but after using the stove for a period of time, the control would stop sending power to fan motor, ordering control and fan motor. ; ordrng 1 W11552018 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Killeen, TX 76542
Tyler
Job Details: 04/28/2022
Arrived on site for dryer taking to long to heat. Upon arrival confirmed issue. Found after further testing that unit had a heating element coil with bent fire wall causing it to ground out. Replac3d element and also instructed customer that there was evidence of clog I. Venting of home that would need to be cleared out before dryer was ready for use again. Call complete
We serviced a
GE OVEN
Model JBP64B0B1CT
Near Killeen, TX 76542
Tyler
Job Details: 04/28/2022
Arrived on site for range not heating in oven section. Upon arrival confirmed complaint. After further testing found lower bake element bubbled and hole blown through coil. Also found damaged wiring to element. Repaired wiring and installed new element. Found oven functioning as designed. Call complete
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Harker Heights, TX 76548
Tyler
Job Details: 04/28/2022
"Arrived on site for dishwasher not heating, drying water. Upon arrival found no errors in diagnostics. Found heater harness had come loose from ACU causing impartial power supply. Upon securing harness I ran multiple diagnostics and 10 minute normal opera heating tests. Found element heating and drying as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Harker Heights, TX 76548
Tyler
Job Details: 04/28/2022
Arrived on site for refrigerator not cooling/freezing properly. Upon arrival confirmed issue. Found temps in fc over 50. After further testing found amperage to compressor at .04amps. Found refrigerant not pumping through system and evap coil taking over 30 minutes to frost from cap tube entrance to bottom of coil. Called techline and spoke with Andrew sr#7733538352. Was instructed at this time unit had a sealed system failure. And would require new sealed system equipment to complete repairs and informed customer to contact whirlpool if any questions arise. Office to reschedule once availability of parts is known; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap coil) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve) and 1 R600equipment (R600 equipment) and 1 Cnote (Pr to order couplers needed) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 04/28/2022
Arrived on site for oven outer door damaged. Inspected unit and work area. Found indention at bottom of door (see SD pic). Removed door and disassembled. Installed new outer door and badge. Reinstalled door and tested door operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Andice, TX 78628
Jonathan S
Job Details: 04/28/2022
"Arrived on site for refrigerator freezing items in RC, frost buildup in towards front left of FC and measured fill incorrect. Inspected unit and work area. Found FC gasket not sealing on left side of door. Inspected air flow on RC and found possible blockage of air flow. Checked temperature settings and found on recommended settings. Turned RC temperature up 1?, due to only family of 2. Added insulation under FC gasket and adjusted with heat gun. Tested FC door seal and found good. Performed diagnostics mode and tested damper control and thermistor. Calibrated measure fill and tested. Spoke with customer on service performed. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Waco, TX 76704
Jonathan M
Job Details: 04/28/2022
Arrived on site for a range that is tripping the breaker immediately when the unit is plugged in. Inspected unit and work area. Confirmed the customers complaint and checked the terminal block. Found that terminal block and wire harness good. Started disconnecting my loads off the control and the infinite switches and found the unit did not trip as soon as the bacon broil elements were disconnected from the control. Checked continuity on both bake and broil elements and found them showing continuity. Checked continuity between the bake element and chassis and found continuity. Checked continuity between the broiler element and the chassis and found continuity. Found one of the connectors for the broiler element touching against the back panel causing the issue. Fixed the positioning of the broil element connector and reassemble the unit. Tested the unit and the unit is now working and operating as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Troy, TX 76579
Jonathan M
Job Details: 04/28/2022
Arrived on site for a washing machine that wont go past the sensing portion of the cycle. Inspected unit and work area. Attempted to place the unit and diagnostics but did not find any stored error messages. Attempted to run a normal wash cycle and found the unit buzzing to try and spin the basket but nothing moving. Check connections underneath the unit and found all connections were secure. Ordering a capacitor and motor and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Temple, TX 76502
Jonathan M
Job Details: 04/28/2022
Arrived on site for a dishwasher thats flashing an F2 E2 (HMI communication error) error code. Inspected unit and work area. I called Whirlpool Techline and spoke to Bruce SR# 7733541359. He advised this would not be covered under their manufacturer warranty and to make no repairs at this time. Advised the customer PF the issue and they are going to buy themselves a new unit. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Temple, TX 76502
Jonathan M
Job Details: 04/28/2022
"Arrived on site for refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit has somewhat started working again but when he had called in, the unit had lost temperature and would not get below 40?F. He advised it in the last 24 hours the unit has dropped another 8?. Checked the unit and found the refrigerator at 32?F in the freezer at -1?F. Check the unit for evidence of any defrost issues and found none. I did advise the customer that because the unit is cooling properly at this time, theres not really a whole lot that I can go off of in terms of failed components. The customer does have this unit in a garage setting and I did go over some pertinent information in regards to ambient temperatures surrounding the unit and potential causes of failures due to the temperatures. As of now, the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belton, TX 76513
Jonathan M
Job Details: 04/28/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and checked voltage to the unit. Found proper voltage. Removed the back cover and checked all heating components. Found the element open. Removed the element and found it two of the coils had completely broken causing the failure. Replaced element and tested the unit. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPSO
Near Austin, TX 78737
Kevin
Job Details: 04/28/2022
"Arrived on site and found washer water is leaking, adjusters are broken, after replacing all parts dishwasher is no longer leaking and top rack is correct, job complete"
We serviced a
KENMORE WASHER
Model 796.41582.411
Near Austin, TX 78739
Kevin
Job Details: 04/28/2022
"Arrived on site and inspected washing machine and found one hose connection on tub is disconnected, sent pictures to KB/service management. After reconnecting and adding a zip tie her customer request ran a test cycle and did not see any other leaking.
We serviced a
GE MICROWAVE
Model PVM1870SM3SS
Near Belton, TX 76513
Jonathan M
Job Details: 04/28/2022
Arrived on site for a microwave thats not heating. Inspected unit and work area. Confirmed the customers complaint and found the unit not heating up a cup of water. Removed the control panel and checked all door switches. Found the middle door switch stuck in a closed position regardless of whether the door was closed or open. Ordering door switch and latch holder and rescheduled customer to 5/3 per the customers request.; ordrng 1 WB24X830 (Middle door switch) and 1 WB24X830 (Latch holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Buda, TX 78610
Kevin
Job Details: 04/28/2022
"Arrived on site and inspected refrigerator and found no ice production from icemaker. Ran test 57 and icemaker past, ran test 45 and valve actuator there is no water entering icemaker, waterline is frozen. Disassembled icemaker box added perm gum around heater or to provide more insulation. If this is not a fix issue replacing high-voltage control board may be needed,
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS00
Near Austin, TX 78733
Scott
Job Details: 04/28/2022
"Arrived on site to replace left &right front burners . Got top half of burner off . Found screws under to orifice holder rusted . Got 1 out of 4 out without breaking head off. Did fix ignition with new heads , but found unit will need new valves . With condition of other screws on other remain burner heads , more then likely would need all orifice holders .
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near Andice, TX 78628
Jonathan S
Job Details: 04/28/2022
"Arrived on site for range after oven preheats it will not cycle back on and back left burner flame uneven. Inspected unit and work area. Found burner cap upside down on burner. Tested burner operation and found correct. Performed diagnostics mode and checked fault codes and found none stored. Removed oven drawer and disassembled oven to gain access to bake burner. Tested unit on bake mode and monitored 4 cycle after preheat. Found igniting on first spark. Tested polarity to the unit and found correct. Replaced most common part for failure, module. Removed module and installed new. Assembled unit and tested operation and found working as designed. Spoke with customer on service performed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bastrop, TX 78602
Matthew
Job Details: 04/28/2022
Arrived onsite for ice forming at the bottom of the refrigerator compartment. Upon inspection found bowed drain pan. Pan is frozen and not draining properly. Recommended installing shims to prevent pan bowing as well as clearing out drain tube.Instructed customer that two days prior to next appointment have unit defrost. Customer understands. Customer will also be reaching out to KitchenAid due to reoccurring issues with fridge . Office to reschedule
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Matthew
Job Details: 04/28/2022
Arrived onsite for center burner partially lighting/burning. Upon inspection found debris blocking gas flow. Separated burner head and cleared debris. Reassembled and tested. Center burner now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Belton, TX 76513
David Z
Job Details: 04/28/2022
Arrived on site to install new tub and basket assembly to resolve F6 error. On arrival changed out MCI first and tested unit. Found unit functioning properly with new MCU and doesn't need the tub replaced. Unit working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Austin, TX 78758
Wesley
Job Details: 04/28/2022
"Arrived onsite and found unit noisy blower. Disassembled and found debris caught and obstructing, but fan not damaged. Removed debris. Unit is now operating as designed. All checks good. Advised customer on repair."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2022
Arrived onsite for mysterious soot or sand found in the drum. Determined cause to be foreign to the dryer. Advised customer on findings and tested dryer. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FSMS01
Near Austin, TX 78746
Luis
Job Details: 04/28/2022
"Arrived on site for no cool. Power to unit,u it not running power cycled refrigerator unit powered on then started shutting on and off,diagnosed a defective main control,u it will need the updated control kit.; ordrng 1 W10823804 (Control)"
We serviced a
KENMORE RANGE
Model 911.9585999
Near Burnet, TX 78611
Lou
Job Details: 04/28/2022
"Arrived on site to inspect range error codes. Upon further inspection, I found the unit with no power. Once the customer cycled the power, the display showed the time but there were no functions with the keyboard and after approximately 5 mins of no functions, the display began to show F0 error code and beeping. Due to not being able to find a tech sheet for this unit, nor a parts breakdown, I attempted to place the unit in diagnostics and after several attempts, I could not get it to go. I tried one more time and this time the error code went away, the control signaled and I was able to get it to start a bake cycle. The customer advised that the unit will do that and then shut down while baking and show the error code. I reached out to management for assistance in finding information on this unit and we could not find anything. At managements request, I am ordering a PARTS RESEARCH-MAIN CONTROL and office to schedule return service if one can be located. Breaker to the unit left turned off.; ordrng 1 RESEARCH (MAIN CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2022
Arrived onsite and found chute damaged from binding of couplings during a dispense. Bottom coupling cogs sheared off. Ordering coupling and bin and returning with chute. Office to reschedule. ; ordrng 1 WP2220458 (Bottom coupling) and 1 W11347840 (Ice container) and 1 WP542638 (Grease)
We serviced a
GE DISHWASHER
Model GSD2000J01WW
Near Manor, TX 78653
Matthew
Job Details: 04/28/2022
"Arrived onsite for dishwasher dripping from the front. Upon arrival inspected unit. No signs of worn gasket. Ran unit through cycle, customer stood by and watched, no water was leaking. Found customer does have a water softener and is using pods. Recommended due to softener, use about half the pod. This will keep the unit from over sudsing. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Martindale, TX 78655
Andrey
Job Details: 04/28/2022
"Arrived on site to test unit for no ice production and ice melting, tested unit and found customer has temps set at lowest setting for both compartments, ice maker would not respond to diagnostics, cycled power to unit and reset ice maker, still unresponsive, ice maker provided was for a wrong engineering digit, ordering correct ice maker, office to reschedule ; ordrng 1 W11284458 (Ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Maxwell, TX 78656
Andrey
Job Details: 04/28/2022
"Arrived on site to test unit for blinking control, tested unit found unit display powering and off non stop, replaced control, tested unit unit now running as designed job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kyle, TX 78640
Andrey
Job Details: 04/28/2022
"Arrived on site to test unit for not advancing in cycle, all components tested good in diagnostics, ran normal wash and unit did not advance, replaced control, put unit on normal wash cycle, unit filled with water and did advance to wash, uni is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBL01
Near New Braunfels, TX 78130
Andrew
Job Details: 04/28/2022
"Arrived on site to test unit for no ice production. Found fill tube frozen over from weeping valve. Replaced valve, tested unit, unit working as designed. Ice maker calling for water and functioning properly at this time. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/28/2022
"Arrived on site to test unit for no ice production. Found side wheel retention pin broke off on one side preventing contact to proper pins. Replaced icemaker, tested unit, unit now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/28/2022
"Arrived on site to replace all LED modules per service pointer W11606409. Replaced all modules, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/28/2022
"Arrived on site to replace all LED modules per service pointer W11606409. Replaced all modules, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 04/28/2022
Arrived on site to test unit for not cooling. Previous company has replaced compressor multiple times and told customer compressor is needed again. Found FC temps correct and ideal frost pattern. Found RC evap completely frosted over restricting air flow causing a no cool in RC. Found evap thermistor in wrong location and bad. Defrosted evap and replaced evap harness with motor. Also found center mullion was not contacting catch causing gap and air leak. Adjusted unit and center mullion is now working as designed. Placed shims on bowed drip pan to straighten. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details: 04/28/2022
Arrived on site to test unit for top oven not heating. Upper oven currently working properly. Noticed unit not connected to WiFi. Advised customer to download whirlpool app and connect unit to WiFi for current software update. Gave customer connectivity team phone number in case issues arise with connectivity. Advised customer on operation of unit. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Kyle, TX 78640
Andrey
Job Details: 04/28/2022
"Arrived on site to replace previously diagnosed control and damper, replaced parts programed control, damper is now opening and closing,
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near New Braunfels, TX 78130
Andrew
Job Details: 04/28/2022
"Arrived on site to test unit for water constantly dripping in tub. Found cold valve not closing properly. Replaced valve and noticed sediment coming out of water lines. Ran water through water hoses till no sediment was visible. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near New Braunfels, TX 78130
Andrew
Job Details: 04/28/2022
Arrived on site to test unit for error code f1e0(internal board failure).
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/28/2022
"Arrived on site to test unit for cooktop elements not working properly. Verified proper voltage. Replaced all four cooktop elements, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Kyle, TX 78640
Andrey
Job Details: 04/28/2022
"Arrived on site to replace previously diagnosed RC left door, replaced door, customer also wanted to replace filter replaced,called tech line to ensure we are not missing anything since the unit has a full bucket of ice and it is functioning no recommendations can be made Sr#7733305103, unit is running as designed job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Niederwald, TX 78640
Andrey
Job Details: 04/28/2022
"Arrived on site to test unit upper rack issues, tested unit found wheels broken off from adjusters, and missing track stops, ordering necessary parts, office to reschedule ; ordrng 2 WPW10508950 (Stops)s and 1 W10712395 (Adjuster kit)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Kyle, TX 78640
Brandon
Job Details: 04/28/2022
"Arrived on site to replace control ordered by previous tech, after replacing, I was still getting F7E1 error code. I found failed actuator, ordering actuator as well as lower wiring harness, also bringing a motor. ; ordrng 1 W11590868 (Lower harness) and 1 W11481722 (Actuator) and 1 W11026785 (Motor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB2
Near Austin, TX 78746
Luis
Job Details: 04/28/2022
"Arrived on site for no ice. Ran diagnostics found water leaking from drain cap to water pan,unit passed all other diagnostic test,replaced defective drain cap. ; used 1 W11023835 (Cap drain) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNL00
Near Bastrop, TX 78602
Joe Z
Job Details: 04/28/2022
Arrived onsite for Ice maker will not produce ice. Upon arrival found ice bin empty but icemaker with solid ice. Ice maker would not harvest. Replaced emitter and icemaker. Heard icemaker call for water and ice maker filled correctly. Unit is operating as designed. Told Mrs will take several hours to fill bin. Mrs will monitor. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Pflugerville, TX 78660
Vincent
Job Details: 04/28/2022
"Arrived on site for cooktop not igniting correctly. Inspected unit and work area. I tested all burners in the front right burner was not lighting up correctly it will take several tries and then it will light up. I clean burner head and installed burner cap correctly. I tested the unit and is now working as designed. No gas leaks detected during service, job completed."
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Spring Branch (unincorporated community), TX 78070
Tyler L
Job Details: 04/28/2022
"Arrived on site for complaints of smart dispenser not working. Entered service mode and tested all valves. Detergent was dispensed and water in unit became soapy with suds. Exited service mode and started a normal cycle with smart dispenser set on auto. Monitored as it advanced through the cycle and detergent was dispensed. Unit functioning as designed, no water leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Canyon Lake, TX 78133
Tyler L
Job Details: 04/28/2022
"Arrived on site for complaints of not draining. Found the real complaint is not drying dishes. Found no stored error codes. Ran factory diagnostics and unit passed. Heating element is engaging. Spoke to customer about using rinse aid product. No water leaks detected, job complete."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Wimberley, TX 78676
Tyler L
Job Details: 04/28/2022
"Arrived on site for complaints of oven door not sitting level, and dent in door. Found small dent on lower right side of door. Found the door when opened sits very slightly lower on the left. Found when closing the door it will lift a small amount on left side before finding its home. Will need new hinges to complete repair. Advised customer that the dent on the door is not covered under warranty, as it is past the 30 day period. Office to reschedule.; ordrng 1 W11568941 (Hinge L) and 1 W11096977 (Hinge R)"
We serviced a
WHIRLPOOL RANGE
Model RF378PXGQ1
Near Wimberley, TX 78676
Tyler L
Job Details: 04/28/2022
"Arrived on site for complaints of hot surface light staying on, and heating element concerns. Upon arrival, all hot surface lights were off. Tested all elements on high, medium, and low. Element are all functioning properly, cycling as designed. Hot surface light will turn off on its own, once fully cooled down. Called techline #7733540668. Techline suggested no parts changed at this time, as the unit is performing correctly. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wimberley, TX 78676
Tyler L
Job Details: 04/28/2022
"Arrived on site for complaints of no operation. Found same symptoms as previous visit. When starting a cycle, the motor will just hum. Held door switch and start button down, then turned by hand and it got going, but was spinning a little slow. Voltage checks good at the wall and the block. Checked voltage on L1 to neutral while motor was humming, and voltage dropped from 124 to 37vac. Advised customer to contact an electrician to correct the supply issue. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED5630HW
Near San Marcos, TX 78666
Tyler L
Job Details: 04/28/2022
"Arrived on site for complaints of not completing dry cycle, and some buttons on console not responding. Customer stated it has been functioning properly for awhile now. Ran multiple cycles on different settings and all working correctly. Got good voltage from the wall to control. All buttons functioning on console. Advised customer to monitor. If issue continues we will need new console and moisture sensor. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Tyler L
Job Details: 04/28/2022
"Arrived on site for complaints of loud squeak noise and unit not level. Found oil in the geargase. Ran test cycle and unit passed, but did make some bad noises during spin. Adjusted feet so unit is now more level. Will need new geargase and cam. No water leaks detected, job complete.; ordrng 1 W10752283 (Wash plate) and 1 W11454734 (Geargase) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kyle, TX 78640
Tyler L
Job Details: 04/28/2022
Arrived on site for upper rack concerns. Found wheel broken off on right side. Will need adjuster kit to complete repair. Office to reschedule.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
GE REFRIGERATOR
Model GFE27GSDASS
Near Austin, TX 78736
Luis
Job Details: 04/28/2022
"Arrived on site for no cool in fresh food compartment. Diagnosed a defective fresh food fan motor,replaced defective fan motor,powered unit on good air flow in fresh food section"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78749
Luis
Job Details: 04/28/2022
"Arrived on site for cooling complaint. Found no frost on bottom section of evaporator,ice ball on inlet of evaporator,ordering a new evaporator and compressor ; ordrng 1 W11536253 (Evaporator) and 1 W10507884 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 Lastcallofday (Last call of day)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
David Z
Job Details: 04/28/2022
Arrived on site to follow up on dishwasher that was intermittently not draining. On arrival tested unit in diagnostics and verified proper function. Replaced control based on error codes for voltage issues to several components on previous visit. Retested and found no further issues. Cleared error codes. If issue still persists we need to check new error codes and likely replace sump and drain. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Waco, TX 76705
Jonathan M
Job Details: 04/28/2022
"Arrived on site for a freezer that has a gasket not ceiling. Inspected unit and work area. Confirmed the customers complaint and found the door gasket had not been fully inserted into the door. Inserted the gasket onto the door and tested the unit several times. The unit was working as designed. Advise the customer to keep an ion it and if further issues persisted, we would need to order the gasket and/or door. The unit is working as designed. Call complete period"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Wesley
Job Details: 04/28/2022
Arrived onsite for unit not draining the fresh food evap pan. Called techline SR#7733545427 spoke to JR found fresh food evap drain tube collapsed and causing back flow and eventually leaking. Unable to breach the drain with trimmer line even when it is thawed. Unit has been designated non repairable by whirlpool.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW1
Near Paige, TX 78659
Matthew
Job Details: 04/28/2022
Arrived onsite for cooktop not cleaning properly. Upon inspection found right front burner with abrasions/stain that customer could not get off. Customer is using recommended affresh cleaner. Took pictures. Notified customer that this is a cosmetic issue not a functional issue. Burners are working fine. Customer is not satisfied with outcome and may be reaching out to Whirlpool. Job complete
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3
Near Leander, TX 78641
Lou
Job Details: 04/28/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and found it making a loud rumbling noise. I disassembled the unit and found r rollers not turning as they should. Also found the belt badly worn and the tension pulley not turning as it should. I removed and replaced the four rollers and cleaned the axles, removed and replaced the tension pulley and belt. Cleaned the lint from the unit and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78737
Luis
Job Details: 04/28/2022
Arrived on site for no lights. Diagnosed a defective led module per service pointer replaced all leds in fresh food and freezer section. S84638
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Liberty Hill, TX 78642
Lou
Job Details: 04/28/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techline recommendations, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
SAMSUNG OVEN
Model NE58K9430SS/AA
Near Georgetown, TX 78628
David Z
Job Details: 04/28/2022
"Arrived on site to diagnose range that is not heating at all on bake. Ran unit with element exposed and found no heat at either element. Removed back panel and tested voltage. Found good voltage at board and at elements. Tested bake again and only found half voltage at elements. Relay board is clicking but not closing the circuit, causing unit not to heat. Relay board is NLA and we can not order one.
We serviced a
GE OVEN
Model JGBP35WEA6WW
Near Georgetown, TX 78633
David Z
Job Details: 04/28/2022
Arrived on site to diagnose range that was not heating the oven. Customer said they ran the unit and it never heated the other day. Tested unit and found the igniter did glow and kicked on the manifold. Moved the igniter closer to the manifold to make better contact. Retested 2 more times and found no issues present.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Georgetown, TX 78628
David Z
Job Details: 04/28/2022
"Arrived on site to diagnose washer that was giving LO FL error, with an F8E1 in diagnostic. Found hot valve turned off, so unit only running cold cycles. Turned on hot valve and tested. Found unit working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model GSC25C6EYY02
Near Georgetown, TX 78633
David Z
Job Details: 04/28/2022
"Arrived on site to diagnose refrigerator that had accumulated some water on the floor after recently dispensing ice. Customer said it happened a couple times and hadn't had an issue since. Customer was dispensing crushed ice at the time. Checked water line and for any internal water leaks and found all working as designed. Advised customer to make sure and push the ice door closed when using crushed, it tends to get stuck and create an air leak and drips. Unit working at time of service with no problems found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Georgetown, TX 78633
David Z
Job Details: 04/28/2022
Arrived on site to diagnose refrigerator with issues removing water filter. Was able to remove stuck filter by hand on removal. Verified no damage to housing. Recommended customer replace the filter cap. Installed new filter for customer. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Georgetown, TX 78633
David Z
Job Details: 04/28/2022
"Arrived on site to diagnose dishwasher that had some water remaining in the unit recently. On arrival customer pointed out a few drops around the mounding and ridges in the tub, but not actually standing water. Advised this was not uncommon on the plastic tub units, and it also remains if rinse aid isn't veing used to cure the tub. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC1
Near Driftwood, TX 78619
Brandon
Job Details: 04/28/2022
"Arrived on site to inspect unit for getting to hot and leaving marks on clothes. Found unit working as designed, but looks like oil or some kind of sticky substance got introduced into dryer. I tried cleaning with a steamer, but wasnt able to get all of the oil out of unit.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM06
Near Buda, TX 78610
Kevin
Job Details: 04/28/2022
"Arrived on site 10 inspected refrigerator and found homeowner experience gaskets coming out of door channel. Homeowner has already reset them into the channel. Gaskets are not damaged, added silicon to the channel to prevent door gaskets from slipping out again. If issue continues will need to bring new doors and new gaskets, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW2
Near Austin, TX 78748
Kevin
Job Details: 04/28/2022
"Arrived on site and inspected washer and found bearings are failing.
We serviced a
WHIRLPOOL WASHER
Model KDTE104EBL3
Near Austin, TX 78748
Kevin
Job Details: 04/28/2022
"Arrived on site and found dishwasher has power but no function, inspected control board and found all damage . I explained that control board would not have any warranty on it. After replacement dishwasher will complete a diagnostic cycle and no further repair is required at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78749
Kevin
Job Details: 04/28/2022
"Arrived on site and inspected dishwasher and found Control panel is unresponsive. Inspected power at terminal block is good, inspected and coming power at control board and it is also good. Will need to bring back control board and control panel.; ordrng 1 W11416788 (Door panel with UI) and 1 W11410065 (Control board) and 1 W11193089 (Tod) and 1 W11412291 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model MVWB300WQ1
Near Austin, TX 78749
Kevin
Job Details: 04/28/2022
"Arrived on site and replaced bleach cup diagnosed on previous visit,
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Liberty Hill, TX 78642
Lou
Job Details: 04/28/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main harness and tested. I found that the oven broil continues to fail. I tested the broil at the main control and found it not getting voltage. I tested the bake and found it getting 248V. I contacted techline and spoke to JR and advised of the repairs and my findings. JR had me retest the same points I had already tested and as a result, he recommended replacing the main control and provided SR#7733545351. I advised the customer of the issue and am ordering the main control. Scheduled return service for 05/05/22. ; ordrng 1 W11528249 (Main control)"
We serviced a
GE REFRIGERATOR
Model GSE25HGHEHWW
Near Liberty Hill, TX 78642
Lou
Job Details: 04/28/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker, FC evap fan motor, and inlet valve and tested. Unit is operating as designed.
We serviced a
MAYTAG WASHER
Model MHW6000XG1
Near Bertram, TX 78605
Lou
Job Details: 04/28/2022
"Arrived on site to inspect washer error codes. Upon further inspection, I found the display showing error code F6E2. I placed the unit in diagnostics and cleared the code and tested. Unit is operating as designed. Following the tech sheet for the error code, I tested the AC voltage and DC voltage and found 125V, 5VDC & 12VDC as stated In the tech sheet. I tested the unit again in diagnostics and it operated as designed. I tested the UI and found good continuity in the harness. With these testing, the unit needs a user interface and it is discontinued. I am ordering a PARTS RESEARCH-UI in Cosmetallic and office to schedule return service. No water leaks observed during service.; ordrng 1 PARTSRESEARCH (USER INTERFACE COSMETALLIC W10369608)"
We serviced a
KENMORE DISHWASHER
Model 665.14542N711
Near Bertram, TX 78605
Lou
Job Details: 04/28/2022
"Arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the left rack adjuster damaged. I removed and replaced the adjuster kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
INGLIS DRYER
Model IED4400SQ0
Near Austin, TX 78749
Kevin
Job Details: 04/28/2022
"L arrived on site and inspected dryer and found thermal fuse has failed. After replacing fuse dryer is running normally. Airflow meter shows airflow is restricted and recommended to homeowner that apartment complex be contacted and they should clean it to the exterior of the building before the dryer is used again, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB850WQ0
Near Austin, TX 78749
Kevin
Job Details: 04/28/2022
"Arrived on site and found Maytag has provided the correct water valve assembly directly to the customer. After replacing it confirmed operation by running a diagnostic cycle.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Round Rock, TX 78665
Wesley
Job Details: 04/28/2022
Arrived onsite and found squealing cold water valve.All checks good. Repair complete. Charged in full.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Round Rock, TX 78664
Wesley
Job Details: 04/28/2022
"Arrived onsite for glitching console symptom. Tested. All other function is good. Console has a stuck power button. Advised customer console needed . ; ordrng 1 W10911042 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW
Near Austin, TX 78758
Wesley
Job Details: 04/28/2022
Arrived onsite for unusual noise throughout the wash. Tested washer for noise problem in quick wash and found all to be operating as designed within parameters of design. Explained noises to customer. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Austin, TX 78758
Wesley
Job Details: 04/28/2022
Arrived onsite and found long drain symptom. Cleared drain of obstruction to repair. Unit is now operating as designed. All checks good. Unit is now operating as designed. All other function check good.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Paige, TX 78659
Matthew
Job Details: 04/28/2022
Arrived onsite for dishwasher with visibly failed valve. Replaced faulty valve. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Bastrop, TX 78602
Matthew
Job Details: 04/28/2022
Arrived onsite to replace previously diagnosed parts. Replaced UI per whirlpool recommendation. UI had no effect on unit. Called tech line for assistance. Disconnected all components except for UI from control and still has Same error code. Ran component test and found drain pump with low ohm readings. Control was also still not responding correctly. Tech recommended replacing drain pump and control. SR#7733419016. Had parts in stock. Replaced pump and control but unit was now having error due to latch being locked. Replaced latch. Unit is now functioning properly. Ran calibration and auto test and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Bastrop, TX 78602
Matthew
Job Details: 04/28/2022
Arrived onsite for stand alone fridge not cooling. Customer stated unit is warranty. Will need to dispatch under warranty program.
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS2
Near Smithville, TX 78957
Matthew
Job Details: 04/28/2022
Arrived onsite for microwave not powering on. Upon arrival found microwave with no panel display or lights. Verified voltage to unit. Upon inspection found failed fuse. . Replaced fuse and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Bastrop, TX 78602
Matthew
Job Details: 04/28/2022
Arrived onsite for washer not completing cycle properly. Upon arrival put unit in diagnostics and found F0E5 off balance load. Ran test cycle and unit failed in agitating and spin. Belt and cam are slipping and well as worn hub and washplate
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Killeen, TX 76542
Tyler
Job Details: 04/28/2022
Arrived on site for washer making screeching noise during agitation cycle only. Upon arrival confirmed issue and customer provided video of noise during cycle. After further inspection I found no errors in diagnostics. Found no noise in spin cycle per service pointer. I then found belt on unit was stretched out and rubbing on cam and motor drive. Replaced cam and belt. Found no abnormal noises during all 3 agitation speeds as well as spin cycle. No leaks during testing. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GAFZ21XXRK02
Near Killeen, TX 76542
Tyler
Job Details: 04/28/2022
Arrived on site for refrigerator building up ice and water inside of the RC & FC. Upon arrival I confirm the complaint after further inspection found that the air intakes were clogged with ice including the insulation around the intake the selves and was able to verify that it was because the top of the drain line in the FC was also clogged with ice preventing proper draining. Found no debris or clogs in the drain line causing the back flowing but when checking behind the fridge I found a fish sized rusted and avoided insulation with moisture bleeding and dripping down the wall. Inform customer that at this time unit cannot be repaired safely or properly repaired due to void in the insulation and problem will only persist and get worse
We serviced a
SAMSUNG WASHER
Model WF361BVBEWR/A2
Near Cedar Park, TX 78613
David S
Job Details: 04/28/2022
"Arrived on site for washing machine being out of balance. I inspected the unit and work area. I gained access to the filter and found it full of soap scum build up. I cleaned the soap scum build up out of the filter and housing. I gained access to the which and found the back left one weak, and the tub going that direction when pushed straight down. I ran a rinse and spin, I waited for the spin cycle to start and found the basket to bounce around until it got up to full speed and then stabilized out. I found the valves opening up and allowing good pressure through. I spun the inner basket by hand and found no wobble. I lifted the inner basket slightly and found no play there. I removed the two rear shocks and compressed them I found on of the weaker than the other. I quoted customer for all 4 shocks.
We serviced a
WHIRLPOOL WASHER
Model MHW8200FC
Near Cedar Park, TX 78613
Kimo
Job Details: 04/28/2022
Arrived onsite for washer with F3e1 f9e1 f8e3 f5e2 codes stored under inspection I found that the water level sensor was faulty
We serviced a
GE RANGE
Model JB690DN1BB
Near Killeen, TX 76542
Tyler
Job Details: 04/28/2022
Arrived on site for range needing previously diagnosed insulation/vent parts. Upon arrival reconfirmed prior issue. Found during disassembly that unit had further extensive damage from current ventilation and insulation issues. Inner liner to cavity was wrapped causing grounding between stealth bake element and liner. Found multiple areas of insulation failures as well as entire vent tube clogged with char (beyond filter screen sent on trip). Due to NLA parts and liner damage unit will continue to have further repeat failures and no reliable repairs can be made.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Cedar Park, TX 78613
David S
Job Details: 04/28/2022
Arrived on site for dryer making a thumping noise. I I inspected the unit and work area. I tested the dryer and found found the back of the drum bouncing. I gained access to the drum and found it still found in shape. I inspected the quite wheels and found one of the damaged. I replaced all 4 guide wheels. I reassembled the unit and tested it. It is now working as designed with no Moore noise. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cedar Park, TX 78613
David S
Job Details: 04/28/2022
"Arrived on site for washing machine not draining and squeaking. I inspected the unit and work area. I found fault F7e5 shifter fault. I attempted to test the unit in diagnostics and found the unit wont switch between agitate and spin. I found the gear case leaking oil, and the control making a rattling noise during operation. I quoted customer for full service. Gear case, control, actuator. The washing machine is designed for residential use, not commercial use, because it is being used in a commercial environment, the washer will continue to break down and will require multiple repairs.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GBS0
Near Cedar Park, TX 78613
David S
Job Details: 04/28/2022
Arrived on site to inspected unit for a smoke smell. I pulled the unit from the cabinet and ran diagnostics cycle. I found the new heating element leaking. I tried to tighten the nits and found it still leaking. I am ordering another heating element. Reschedule for Tuesday 5/3/22; ordrng 1 W10703867 (Heating element)