Near Georgetown, TX 78626
Jonathan S
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB00
"Arrived on site for refrigerator ice maker not making enough ice. Measured temperature in FC at 6° and RC at 39°. Removed ice bucket and found busted and taped to repair(see SD-QUICKPIC). Advanced ice maker cycle and measured water fill at 2 ounces. Called whirlpool tech support and spoke with Ed. Tested freezer thermistor and within range. Got disconnected with Ed and call was directed to survey. Called again and spoke with Butch ( SR7723464567). Went over results with Butch and he stated to replace UI. Schedule return for the Friday the 26th, due to customer availability.; ordrng 1 W11203289 (UI) and 1 WPW10558423 (ICE CONTAINER )"
Near Buda, TX 78610
Kevin
Job Details:
11/19/2018
OVEN GE JGB915BEF2BB
"Arrived on site and found igniter is burned out, after replacing igniter of function has returned two of them. Took one picture of igniter on and take burner lit, job complete"
Near Austin, TX 78747
Kevin
Job Details:
11/19/2018
WASHER WHIRLPOOL WTW5600XW0
"arrived on site and inspected washer and sound it will not be in a cycle, recommended replacing control morning and after replacement of function has returned and washer has completed calibration cycle and automatic test cycle. No water leaks from connections at time of service, job complete
Near Austin, TX 78746
Kevin
Job Details:
11/19/2018
WASHER WHIRLPOOL WFW95HEDW0
"Arrived on site and found customer is experiencing a sour aroma from washing machine, inspected drain hose connection, inspected drain pump and catch, and bellow and found evidence of soap buildup but no clothing or foreign items. Recommended washer magic to customer. Also found hot water line is tripping at both attachment to washer and attachment to water source. Recommended that this be replaced. Last hot water off and washer and dryer pulled out of alcove for ease of replacement, collected service fee, job complete."
Near Austin, TX 78746
Kevin
Job Details:
11/19/2018
COOKTOP WHIRLPOOL KECC667BSS01
"Arrived on site and found cooktop glass edges are flaking and are getting sharp. Replaced cooktop surface and insured all functions are correct, job complete"
Near Austin, TX 78733
Kevin
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL ED5RHEXNL02
"Arrived on site and inspected refrigerator and found filter housing is leaking, after replacing housing leaking has stopped and recommended that customer get a new water filter. No water leaks from connections at time of service, job complete."
Near Maxwell, TX 78656
Brandon
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04
"Arrived on site for customer complaint of no ice dispensing, I found auger motor was stuck/frozen, I unfroze the motor, unit tested good."
Near Kyle, TX 78640
Brandon
Job Details:
11/19/2018
DISHWASHER MAYTAG MDB4949SDM3
"Arrived on site for customer complaint of leak, found leak coming from float assembly gasket, I removed and repaired unit and cleaned surface of inner tub where gasket meets tub, unit tested good. Collected payment on cc.
Near Austin, TX 78732
Cliff
Job Details:
11/19/2018
MICROWAVE KITCHENAID KBMS1454SSS1
Arrived on site to diagnose a microwave with a interior light that is not operating. Found bad interior light bulb and unit causing unit not operate. Label will need to be replaced to complete repairs. Return date is set for 11/26/18.; ordrng 1 WPW10440740 (lmp-basles)
Near Austin, TX 78734
Brandon
Job Details:
11/19/2018
RANGE KITCHENAID KGCU467VSS01
Arrived on site to replace spark module for front right burner. I replaced spark module unit tested good. I collected balance on check
Near Austin, TX 78738
Brandon
Job Details:
11/19/2018
OVEN GE JT950S0A1SS
"Arrived on site for customer complaint of loud noise during and after use. Found top cooling fan was bad, I replaced cooling fan unit tested good."
Near Austin, TX 78744
Leonardo
Job Details:
11/19/2018
VENTHOOD UNKNOWN UXT3030ADB2
Arrived on site to test unit for unit not working. Test unit and unit working as designed at this time. Fan working and light working job complete
Near Georgetown, TX 78633
Cliff
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL MSB27C2XAM00
Arrived on site to diagnose a refrigerator that is not producing ice. Replaced waterline for leaking valves and found loose wire for water valve icemaker connection near compressor. Rewired connector and tested unit. Found all is functioning properly at this time and no other parts are components are needed. No leaks were found at time of service.
Near New Braunfels, TX 78130
Robert
Job Details:
11/19/2018
DRYER AMANA NED7500VW1
Arrived on job for complaints of noise. Tension pulley has bad bearing. Also door not closing tight cracked glass affecting air flow will need door replacement ; ordrng 1 W10180090 (FRONT GLASS) and 1 W10180093 (window) and 1 W10837240 (bracket)
Near Marble Falls, TX 78654
Thomas L.
Job Details:
11/19/2018
WASHER GE GFWH1200H0WW
Arrived on site or unit not cycling properly. The new control board is sensing water pressure in the tub and turning the drain pump on when the washer is not even on. I also found while testing the unit it just randomly unlock and then relock and restart the cycle without me telling it to do that. I am ordering a new control again and I’m asking for a walk just in case I need it. ; ordrng 1 2MANJOB and 1 WH10X20821 (DOOR LOCK) and 1 WH12X20814 (UI)
Near Round Rock, TX 78665
Wesley
Job Details:
11/19/2018
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived on site and advised customer on findings. Unit no error codes and operating as designed with proper heating. Customer dissatisfied with unit design. Customer expressed desire to find a better product with better heat dry performance, customer is currently abiding by best use and care standards."
Near Round Rock, TX 78665
Wesley
Job Details:
11/19/2018
ICE MACHINE KITCHENAID KUIX305ESS2
Arrived on site and installed pump. Unit is now operating as designed all checks good.
Near Round Rock, TX 78665
Wesley
Job Details:
11/19/2018
MICROWAVE WHIRLPOOL WMH32519FB0
Arrived on site and found lighting relay stuck open. Repaired by replacing control. All checks good.
Near Round Rock, TX 78665
Wesley
Job Details:
11/19/2018
MICROWAVE WHIRLPOOL WMH31017AS3
"Arrived on site find symptoms of control failure like no interior light and blinking display and clicking relay when counting down, but otherwise no system function. Removed power at breaker and replaced control. Exact same symptoms. Found plug seized to outlet and electrical burn marks. See pic. Advising that further repair effort must follow electrical service."
Near Round Rock, TX 78664
Wesley
Job Details:
11/19/2018
RANGE WHIRLPOOL WCG97US0DS00
Arrived on site and found same symptom and concern. Orang flame. Explained to customer that color of flame does not indicate safety. All flame is safe. Orange flame indicates hi humidity in room.
Near Austin, TX 78738
Brandon
Job Details:
11/19/2018
MICROWAVE JENN-AIR JMC2430DS01
"Arrived on site for customer complaint of unit not powering on, found loose wire connection at UIB, I reattached loose wire harness, unit tested good."
Near Austin, TX 78732
Luis
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01
"Arrived on site for no cool. Removed fresh food evaporator cover found oil on manufacture weld joint from copper to aluminum. Diagnosed leak in fresh food evaporator. Removed evaporator, compressor and filter drier,installed new evaporator, compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. CNOTE ; ordrng 1 CNOTE (TRY FOR DOUBLE LABOR SINCE EVAP AND COMPRESSOR AND TO BE REPLACED)"
Near Dripping Springs, TX 78620
Brandon
Job Details:
11/19/2018
REFRIGERATOR KITCHENAID KBSN608ESS01
"Arrived on site for customer complaint of lights not working in both compartments. Found faulty module in freezer as well as in fresh food section. I replaced both modules, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details:
11/19/2018
MICROWAVE WHIRLPOOL WMC30516AS
"Arrived on site for customer complaint of microwave not heating, found bad magnetron, I was going to order mag, cap, and diode, but this unit has a full replacement warranty for the first year. Customer is having the unit replaced"
Near Round Rock, TX 78681
Jonathan S
Job Details:
11/19/2018
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived on site for dishwasher leaking. Inspected work area and pointed out to customer that cabinet has minor markings. Found unit falls under service pointer W11296667. Pulled unit on to floor protector . Removed upper tracks and installed new . Reinstalled unit and had customer inspect insulation. Performed diagnostics mode, error code 5-1 door was not close with 5 seconds of press start. Tested hot temperatures at end of cycle. All checks good, no water leaks present at time of service."
Near Georgetown, TX 78628
Jonathan S
Job Details:
11/19/2018
COOKTOP WHIRLPOOL W5CE3024XB00
"Arrived on site for cooktop left rear burner not heating. Per diagnostics and gained access to switch and element. Tested element and switch. Found switch opened in close position. Removed failed switch and installed new. Tested operating, all tested good."
Near Austin, TX 78737
Leonardo
Job Details:
11/19/2018
MICROWAVE KITCHENAID KBHS109BSS00
arrived on site to replace panel. Replaced panel test unit and found found unit still giving error code. Test fuse and found bad fuse. Calle techline and techline said to replace harness. Ordering new Communication harness W10426471 switch harness W11033422 File#7723465789. Office to reschedule ; ordrng 1 W10426471 (COMMUNICATION HARNESS ) and 1 W11033422 (SWITCH HARNESS)
Near Georgetown, TX 78628
Jonathan S
Job Details:
11/19/2018
COOKTOP WHIRLPOOL GJC3055RS03
Arrived on site for front left burner not working. Gained access to burner and checked resistance. Found element opened due to normal wear and tear. Replaced burner and tested. All tested good.
Near Austin, TX 78732
Cliff
Job Details:
11/19/2018
DISHWASHER KITCHENAID KDTM354DSS4
Arrived on site to diagnose a dishwasher that is not washing properly. Tested unit and found circulation motor locked up causing unit not to run. Replaced circulation pump assembly and tested unit. Found all is functioning properly at this time.
Near Liberty Hill, TX 78642
Jerry C.
Job Details:
11/19/2018
DRYER MAYTAG MEDB835DW4
"MEDB835DW4 Arrived to inspect noise. The unit would intermittently squeal at startup, especially when the unit is beginning or ending heating. The unit will require the tensioner bracket and the repair kit will be reverse flowed. No lint within chassis. The customer will need after 1 pm for return service. ; ordrng 1 CNOTES (AFTER 1 PM, EARLY AFTERNOON PLEASE) and 1 W10837240 (bracket)"
Near Austin, TX 78732
Cliff
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Arrived on site to diagnose a refrigerator that is not cooling properly. Found the pantry control not operating due to shorted wiring and freezer evaporator fan motor not operating due to shorted motor. Repaired wiring and replace motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. No labor charges due to homeowner and only cost of fan motor due today.
Near Burnet, TX 78611
Jerry C.
Job Details:
11/19/2018
RANGE KITCHENAID KSEG950ESS1
KSEG950ESS1 Arrived to instal panel. I found the replacement was damaged during shipping and will require reordering. Office to have tech GC inspect part prior to scheduling return service. ; ordrng 1 W10915815 (panl-cntrl)
Near Marble Falls, TX 78654
Thomas L.
Job Details:
11/19/2018
WASHER GE GFWH1200H0WW
Arrived on site or unit prematurely shutting off. Removed and replaced failed control board. Programmed per model number and tested. Unit is now working properly and all water connections are dry.
Near Jarrell, TX 76537
Steve C.
Job Details:
11/19/2018
WASHER GE GTWN4250D0WS
"Arrived on site to replace the valve, sensor, and funnel per previous tech. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
Near Jarrell, TX 76537
Steve C.
Job Details:
11/19/2018
RANGE WHIRLPOOL WFE714HLAS0
Arrived on site for the unit takes too long to reach temperature. Tested the unit and found the bake element has shorted. Replaced the part and tested the unit. Unit works properly and job complete.
Near Belton, TX 76513
Steve C.
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRS588FIHV00
Arrived on site for the unit is making a clunking noise when opening the freezer door. Tested the unit and found the cover underneath was hitting the wire harness. Readjusted the harness and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details:
11/19/2018
DRYER WHIRLPOOL WED75HEFW1
Arrived onsite for customer complaint of dryer hard to start. Ran diagnostics and found error code F2E1 (UI Stuck Button). Removed top and found UI wiring loose at control. Secured wiring harness and clear error code. Unit now starts with no issues. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Hutto, TX 78634
Wesley
Job Details:
11/19/2018
WASHER MAYTAG MVWC416FW0
Arrived on site and installed new agitator because old agitator had broken off.
Near Austin, TX 78737
Luis
Job Details:
11/19/2018
REFRIGERATOR GE PSS26PSWCSS
Arrived on site for water leaking in fresh food found drain trough completely rusted causing water not to drain correctly in trough found insulation blocks on side of evaporator not sealing correctly and return vent bowed out causing freezing air to leak into fresh food and forming ice which is also leaking g on floor due to no part availability and liner bowed unit unrepiarable; ordrng 1 CNOTE (PICTURE OF ADDITIONAL PART ON SD QUICK PIC) and 1 WR17X11843 (DRAIN TROUGH)
Near Robinson Ranch, TX 78729
Joseph C.
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
"Arrived on site for “noisy operation” complaint. Inspected unit and could find no specific points, where sounds were being generated. Adjusted front wheels of unit. No leaks detected, at time of service."
Near New Braunfels, TX 78130
Robert
Job Details:
11/19/2018
DRYER MAYTAG MEDX655DW
Arrived on job for complaints of not drying found blower not air flow low check wheel and found it to be loose tightened wheel and test. Operation normal also recommended customer get vent cleaned it’s men over 3 years with no service.
Near Canyon Lake, TX 78130
Robert
Job Details:
11/19/2018
MICROWAVE WHIRLPOOL WOC54EC0HS00
Arrived on job to replace glass door and handle on microwave. After replacement of parts test operation.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details:
11/19/2018
REFRIGERATOR KITCHENAID KRSF505ESS00
Arrived on site for no cool condition. Found that the three-way refrigerant valve was not working properly. Replaced the valve and the filter dryer and tested unit. I watched the fresh food evaporator work properly and then the unit switched to the freezer evaporator and it worked properly and then I watched the unit switch back again to the fresh food evaporator which again frosted properly. I’ll water connections were dry.
Near Marble Falls, TX 78654
Thomas L.
Job Details:
11/19/2018
WASHER MAYTAG MVWC416FW0
"Arrived on site or no operation and no fill. Tested unit to find it in operable. Enter diagnostics mode and used calibration mode to re-calibrate the main control. After calibrating the control, all functions were operating properly. Also all water connection for dry."
Near Austin, TX 78745
Kevin
Job Details:
11/19/2018
OVEN WHIRLPOOL RS696PXEB2
"Arrived on site and found oven control panel will not adjust temperature, no temperature over 350 can be entered. Control board and control panel would be needed to correct operation and both our showing as no longer available, Will turn over to HHS, job complete.; ordrng 1 4451231 (CONTROL PANEL) and 1 4452240 (microcomputer)"
Near Austin, TX 78731
Paul
Job Details:
11/19/2018
DISHWASHER KITCHENAID KUDE70FXSS0
"Arrived onsite for the dishwasher that will not complete a cycle. I ran diagnostics and found F6E6, F6E3, F6E1, & F8E2 stored error codes. The overflow switch, fill valve and diverter disc all checked good. The machine completed the cycle and worked as designed. Ms stated they were using the Finish Powerball pods but were cleaning there dishes completely off. I went over detergent use and types with the customer. The unit is installed on a wall light switch and ms stated she flips the switch off and on to get the panel to come back on when this happens. I advised ms to get the wall switch looked at and possibly replaced. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78731
Paul
Job Details:
11/19/2018
OVEN WHIRLPOOL KEBS207DBL7
Arrived onsite for the oven that displays an F2E6 error. I found the button selections on the console beeping when pressed but the display is out. I had 24VAC to the control but no display on the panel. The unit needs the console replaced and it has been discontinued.
Near Kyle, TX 78640
Kevin
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
Arrived on site and inspected refrigerator and found ice bin Auger is damaged Will need to bring back a new bin and add spacers to push auger fork forward. No water leaks from connections at time of service.; ordrng 1 W10465946 (spacer) and 1 W11185686 (ICE BIN )
Near Austin, TX 78731
Paul
Job Details:
11/19/2018
REFRIGERATOR JENN-AIR JF42NXFXDE02
Arrived onsite for the refrigerator having condensation issues in the RC. Ms stated they wanted the doors checked for possible condensation issues because the have the wood faced doors and a wood control panel cover above the doors that is warping. I found no condensation around the doors. The top wood cover is made out of MDF and there is no type of stiffener behind it to keep it from bowing. I advised the customer to contact the cabinet maker and have them put a stiffener behind the panel to correct this. Call complete.
Near Leander, TX 78641
James
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRF954CIHV00
Arrived on site to install new door. Found new door damaged on top and will need to be reordered. Swapped tube from new door to old door to allow ice maker to work until new door arrives. ; ordrng 1 LW11039240 (dor-fip)
Near Lakeway, TX 78734
Luis
Job Details:
11/19/2018
ICE MACHINE KITCHENAID KUIC15NRXS0
"1106* gate code Arrived on site for too much ice. Ran diagnostics all test passed,checked ohms on bin thermistor diagnosed failed bin thermistor. Installed new bin thermistor ran diagnostics all test passed.
Near Leander, TX 78641
James
Job Details:
11/19/2018
REFRIGERATOR MAYTAG MFI2568AES
Arrived on site and tested operation. Found unit plugged in and running. All fans working proper and compressor running but no cooling and temps at 66fc and 65rc. Unit will need new compressor as it has failed. Due to the compressor being room temperature it is possible that all the refrigerant has leaked from the system and will need to bring the evaporator and discharge tube and compressor kit to repair. Repair will require 3 hours. ; ordrng 1 12002730 (evaporator) and 1 AUTHO (SEALED SYSTEM ) and 1 LABOR (3 HOURS ) and 1 TJ90SF8404 (STUB ) and 1 W10160407 (compressor) and 1 WP12866903 (tube- disc) and 1 WPW10143759 (dryer-uv )
Near Austin, TX 78734
Luis
Job Details:
11/19/2018
REFRIGERATOR JENN-AIR JS48PPDBDA
Arrived on site for failed inverter control. Removed failed control installed new inverter powered unit on compressor powered on. control
Near Austin, TX 78744
Leonardo
Job Details:
11/19/2018
RANGE WHIRLPOOL WFC150M0EB1
"Arrived on site to test unit for left front and right front element not working. Test unit and found bad receptacles. Replaced harness, and elements for LF and Burners and found LF burner not coming on. Test unit and found bad switch as well. Replaced switch test unit and all 4 burners working as designed job complete"
Near Austin, TX 78741
Leonardo
Job Details:
11/19/2018
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to test unit for door falling. Test unit and pads broken. Replaced pads test unit and unit test good door going down slow. Job complete
Near Austin, TX 78735
Leonardo
Job Details:
11/19/2018
COOKTOP GE JGP389WEV1WW
Arrived on site to replaced valve and switch. Replaced both parts test unit and unit test good job complete. No leaks present at this time.
Near Round Rock, TX 78664
Tyler B.
Job Details:
11/19/2018
DISHWASHER KITCHENAID KDPE234GPS0
"Arrived on sote for sale not dissolving, ran dia found diverter motor failed causing lower arms to not spin, a do found control not sending voltage to heater. Ordering new control. Returning next day. No leaks on site ; ordrng 1 W11087210 (CONTROL)"
Near Austin, TX 78748
Leonardo
Job Details:
11/19/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to test unit for door not opening or closing. Test unit and found bad dispenser. Replaced dispenser put unit on test mode and dispenser opening when running through cycle job complete no leaks present at this time.
Near Round Rock, TX 78664
Tyler B.
Job Details:
11/19/2018
DISHWASHER MAYTAG MDB8959AWS5
"Arrived on site for leaking valve. Found valve leaking at casting, R&R valves and tested good no leaks on site . Missing bottom panel clips. ; ordrng 2 WPW10503548 (retainer)s"
Near Kingsland, TX 78639
Jerry C.
Job Details:
11/19/2018
WASHER WHIRLPOOL WTW4616FW2
"WTW4616FW2 Arrived to inspect no operation. I found the unit was stuck in flood mode and after resetting, was corrected. I tested the unit in automatic test mode and it operated as designed. I advised the customer on strategies for large garments. I centered the basket assembly within the chassis and calibrated. Operational test good, no leaks observed during service."
Near Kingsland, TX 78639
Jerry C.
Job Details:
11/19/2018
ICE MACHINE KITCHENAID KUIC15NHZS0
"KUIC15NHZS0 Arrived to reinstall unit. I connected water and electricity to the unit and verified no leaks at the water connection. I tested and all functions appeared present and correct. Operational test good, no leaks observed during service."
Near Round Rock, TX 78665
Tyler B.
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRS588FIHW00
"Arrived on site for unit not despensing ice. R&R motor and test failed. Found door harness splitting. Found feet missing, found freezer hinge bent causing door to sit too far door to hit door switch. Also found door switch shorting out. Advised customer of all finding and delay on doors. CNOTE office reschedule. ; ordrng 1 LW11038922 ( DOR FIP) and 1 W11088197 (HINGE) and 2 WPW10141622 (leveler)s and 1 WPW10656773 (switch)"
Near Bertram, TX 78605
Jerry C.
Job Details:
11/19/2018
WASHER MAYTAG MVWC565FW1
MVWC565FW1 Arrived to inspect no operation. I found F8E1 stored in memory. I discovered the inlet for the cold valve nearly completely plugged. I removed the filter and cleaned it and tested. I calibrated the machine and found no leaks. Operational test good.
Near Georgetown, TX 78626
Tyler B.
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02
"Arrived on site for lice maker leaking. Found funnel cracked, R&R ice maker and tests good no leaks. Ice bin is missing handle ; ordrng 1 WPW10258552 (latch-bin)"
Near Liberty Hill, TX 78642
Jerry C.
Job Details:
11/19/2018
OVEN WHIRLPOOL RBS305PRB02
RBS305PRB02 Arrived to inspect no heat. I found the thermal fuse open and I removed and replaced. I tested the unit and it heated and cycled as designed.
Near Burnet, TX 78611
Thomas L.
Job Details:
11/19/2018
DISHWASHER KITCHENAID KUDT03STSS2
Arrived on site for poor washing results. Tested unit and I could not find any problems. Suspect possible stuck float switch or possibly pump not holding pressure at times. Customer to use and let us know. Unit hasn’t been used for approx 4 weeks. Oh water connections are dry.
Near Austin, TX 78702
Luis
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRB329DMBM00
Arrived on site for door handle issues. Found door plugs stripped and unable to be removed found fresh food door with multiple scratches . Will need to order new door to complete repairs.; ordrng 1 13107553SQ (DOOR) and 1 W11223753 (NAMEPLATE)
Near Georgetown, TX 78633
Jonathan S
Job Details:
11/19/2018
DISHWASHER KITCHENAID KDTE704DSS1
"Arrived on site for dishwasher leaking. Customer stead that unit will have a small puddle of water on left hand side under door. Removed outer door panel. Performed diagnostics mode, error 6-2 fill valve error. Monitor water channel durning test mode, unit did not leak in test mode. Installed door panel back and inspected gasket, spray arms and door seal. Removed food buildup from bottom of door and ran unit again in normal mode. Found water leaking top edge of door. Will need to replace door latch and gasket. Schedule return for Monday the 26th, due to customer availability.; ordrng 1 WPW10653840 (DOOR LATCH)"
Near Driftwood, TX 78619
Brandon
Job Details:
11/19/2018
COOKTOP KITCHENAID KCGS356ESS00
"Arrived on site for customer complaint of rusting cooktop, found rust on edges of cooktop, I replaced cooktop, tested good."
Near Temple, TX 76501
Al
Job Details:
11/19/2018
WASHER MAYTAG MVWX655DW1
"Arrived to inspect ( Washer Not Starting or Not Operating Is the washer powering on? No). Verified the complaint with the customer. She advised on some days the control panel works when she try’s to wash and other times there is no power to the unit. I removed and replaced the control (W11116592- CORE) I ran diagnostic test and also calibratiunit tested as designed. I also added a zip tie to the drain hose. Customers water in the house was not on due to city issues so,No water leaks observed. Job complete."
Near Cedar Park, TX 78613
Lou
Job Details:
11/19/2018
REFRIGERATOR KITCHENAID KFIS20XVMS2
"arrived on site to inspect refrigerator/freezer not cooling. Upon further inspection, I attempted to place the unit in diagnostics and the unit would not respond. The UI display was fuzzy and did not display any functions. I checked voltage to the start device/compressor and found no voltage. I attempted to use a tester start device and still no voltage, but there is voltage at the outlet (122V). I removed the UI and found that the dispenser keyboard ribbon had a burn mark on it, which could be the reason for the fuzzy screen. I am ordering the dispenser keyboard and L.V. Board and CNOTE-AUTHO PARTS and will return with all of the prescreened parts for today. Both of the boards I’m ordering are no longer available and will need to research to locate the boards. No water leaks observed during service. Office to schedule return service.; ordrng 1 13053103SP (board lv) and 1 CNOTE (AUTHO PARTS) and 1 W10180050 (dispenser keyboard)"
Near Temple, TX 76502
Al
Job Details:
11/19/2018
DISHWASHER WHIRLPOOL WDF560SAFM
Arrived to inspect a dent on the panel of the dishwasher. Removed and replaced the door of the dishwasher. Unit operated as designed. All water lines were dry at the time of service. JOB COMPLETE
Near Temple, TX 76502
Al
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRS311SDHM
"Arrived to inspect the refrigerators grille the customer felt was defective.. I removed and replaced it with the new part. The ice maker was producing ice as designed, so it wasn’t replace. All water lines were dry at the time of service. JOB COMPLETE"
Near Lakeway, TX 78734
Cliff
Job Details:
11/19/2018
DISHWASHER GE PDW8980L00SS
Arrived on site to diagnose a dishwasher that is not draining. Found drain line kinked in three places. Replaced drain line and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78726
Paul
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL GC5SHEXNS03
Arrived onsite for the refrigerator not cooling properly and the fan turning on and off. I found the evaporator motor defective and it shorted out the main control causing the fan to short cycle. I replaced the fan and found the new control in an open box. I replaced the control and the new fan would not run at all. Need to order another control. Ordering WP2307037 CNTRL-ELEC.; ordrng 1 WP2307037 (CNTRL-ELEC)
Near Austin, TX 78753
Paul
Job Details:
11/19/2018
WASHER MAYTAG MVWB765FW2
"Arrived onsite for the washer making a clicking and clacking sound. Mr stated the unit makes the noise in agitate. I checked stored error codes and found an F7E9. I found the basket turning freely. I ran the service diagnostics cycle and could hear the noise the customer talked about in agitate. I ran manual fast agitate and the noise was even louder. The noise sounded like gears grinding. I removed the wash plate and tested again and had the same noise. I removed the gear case to inspect further and found the thrust washer missing. I found the spline teeth in the basket chewed up. Need to replace the gear case again, the basket, and the thrust washer to complete service. Ordering C-NOTES, W10811957 BASKET & W11032711 WASHER. Marking the gear case as UORV. RS for Tue 11/27.; ordrng 1 C-NOTES (PR ONLY) and 1 W10811957 (BASKET) and 1 W11032711 (WASHER)"
Near Kyle, TX 78640
Kevin
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00
"I’ve gone site and set unit into diagnostic cycle and stepped through all functions. All our of normal volume and the refrigerator is operating as designed. No heart replacement or adjustments can’t change noise levels, no water leaks from connections at time of service, job complete."
Near Manor, TX 78653
Paul
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ03
"Arrived onsite for the refrigerator with rusting and discoloring issues. I found both RC doors discoloring at the base of the door handles. The spots will not come off with a cleaner or polish. The stainless looks etched. I took pics in SDQP. Both doors need to replaced to complete service. Ordering c-notes, W10915642 DOR-FIP, & W10910854 DOR-FIP.; ordrng 1 C-NOTES (MANAGEMENT CHECK THE PICS IN SDQP BEFORE THE DOORS ARE ORDERED AND VERIFY IF COVERED UNDER WARRANTY.) and 1 W10910854 (DOR-FIP) and 1 W10915642 ( DOR-FIP)"
Near Leander, TX 78641
James
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM04
"Arrived on site and installed new water tube, separator and connector. Tested for proper operation. Found water is not dripping and the ice door is sealing properly. All water connections dry at time of service. Job complete"
Near Leander, TX 78641
James
Job Details:
11/19/2018
VENTHOOD UNKNOWN UXT4230ADS2
Arrived on site and tested operation. Found fan motor not running. Installed new fan and tested. Fan now working properly. Customer also asked about a loose piece on the side of the vent hood found that the spot weld for the hood had failed and the hood is separating. Called tech line and spoke to Kathy #7723466049. Recommend customer intact Whirlpool customer service as the damaged component is not a replaceable part. Job complete
Near Leander, TX 78641
Lou
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00
"arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my multimeter, I placed my thermal lead inside the fc section to test temps. After approximately five minutes, my temp reading was 4 degrees. I checked the ice bin and it was full. Customer advised that the unit fan was constantly running for approximately three days straight. She emptied the ice bin and the unit made ice but was slowly producing. She advised that she turned the power off at the breaker and the unit began to operate as designed. I removed the ice bin and took notice that the ice maker arm was lifted so it would not make ice and I also found that the arm was not connected correctly. I reconnected the arm and as soon as it lowered the ice maker began to harvest. At the end of harvest water dispensed into the ice maker reservoir. I verified that there was no ice buildup on the evaporator. There is evidence of it possibly freezing up as there
Near Round Rock, TX 78664
Tyler B.
Job Details:
11/19/2018
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on sote for EVAP motor install, R&R EVAP and cleared frost, and leveled unit EVAP fan -
Near New Braunfels, TX 78130
Diego G.
Job Details:
11/19/2018
MICROWAVE WHIRLPOOL WMH31017HB2
Arrived on site. Made an attempt to replace control And found new control defective not allowing buttons to react whatsoever. Will need new control to repair unit. Rescheduled for 11/23/18; ordrng 1 W10892389 (CONTROL )
Near New Braunfels, TX 78130
Diego G.
Job Details:
11/19/2018
MICROWAVE WHIRLPOOL WMH31017HB2
Arrived on site. Made an attempt to replace control And found new control defective not allowing buttons to react whatsoever. Will need new control to repair unit. Rescheduled for 11/23/18; ordrng 1 W10892389 (CONTROL )
Near New Braunfels, TX 78130
Diego G.
Job Details:
11/19/2018
MICROWAVE WHIRLPOOL WMH31017HB2
Arrived on site. Made an attempt to replace control And found new control defective not allowing buttons to react whatsoever. Will need new control to repair unit. Rescheduled for 11/23/18; ordrng 1 W10892389 (CONTROL )
Near , TX 78653
Scott
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRT318FMDM02
Arrived on site for leaking fridge . Couldn’t pin down weather IM was sending voltage to valve or if valve was faulty . Went and changed both . No water leaks detected at time of service . Job complete .
Near Round Rock, TX 78664
Tyler B.
Job Details:
11/19/2018
MICROWAVE WHIRLPOOL WMH73521CS5
"Arrived on site for door issues, R&R door switches and interlocks and tests good."
Near Round Rock, TX 78664
Tyler B.
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ07
Arrived on sote for no water or ice despensing. Found water valve at wall off. Turned on and tested despensing tested good. During ice maker testing ice maker failed to harvest and fill. R&R ice maker and tests good. No leaks on site
Near Round Rock, TX 78681
Tyler B.
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL ED5FTGXKT01
Arrived on site for ice door flap staying open R&R ice door kit and tests good. No leaks on site
Near Georgetown, TX 78626
Tyler B.
Job Details:
11/19/2018
REFRIGERATOR KITCHENAID KRFC704FPS01
"Arrived on site for no water despensing, found valve not engaging. R&R vale and tests good, no leaks on site"
Near Dripping Springs, TX 78620
Luis
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"Arrived on site for fresh food incased in ice. Removed drawers found lower right side screw not screwed into liner from cover slightly removed cover found broken insert where cover screw inserts. Unable to locate broken insert, called tech support per tech support unit unrepairable file #7723465667"
Near Georgetown, TX 78633
Jonathan S
Job Details:
11/19/2018
OVEN GE JTP18BOD1BB
"Arrived on site to install previous diagnosed part. Quoted customer and she stated that she wanted to attempt to try the unit again. Tested on bake mode at 350°. Customer stated they are going to replace unit."
Near Temple, TX 76502
Steve C.
Job Details:
11/19/2018
DISHWASHER GE GSD2000G00WW
Arrived on site for the unit will not turn on. Tested the unit and found the interlock switch are defective. Will need to order two switches due to being stuck. ; ordrng 2 WD21X10261 (switch interlock)s
Near Austin, TX 78717
Lou
Job Details:
11/19/2018
OVEN GE JT915S0F2SS
"arrived on site to install previously diagnosed and ordered parts. Using my oven dolly, I pulled the unit from the wall and removed the back cover. I turned the unit off at the breaker. I removed and replaced the capacitor; turned the power back on and tested and the convection fan did not come on. I removed and replaced the convection fan motor and tested again and the unit operated as designed. I placed the unit back in its space. Job completed."
Near Lampasas, TX 76550
Arthur B.
Job Details:
11/19/2018
WASHER WHIRLPOOL WTW4816FW2
Arrived onsite for customer complaint of top load washer not starting. Ran diagnostics and found Long Fill error. Found cold water valve not opening. Removed and replaced water valve. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78750
Paul
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL GD5PHAXMS10
Arrived onsite for the refrigerator that won’t dispense water I found the micro switch tabs broken off the control bracket not allowing the arm to contact the switch. I replaced the bracket and tested the dispenser. The unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Diego G.
Job Details:
11/19/2018
COOKTOP WHIRLPOOL W5CE3024XS00
"Arrived on site. Replace left rear element and cycle, all functions tested OK. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details:
11/19/2018
COOKTOP WHIRLPOOL W5CE3024XS00
"Arrived on site. Replace left rear element and cycle, all functions tested OK. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details:
11/19/2018
COOKTOP WHIRLPOOL W5CE3024XS00
"Arrived on site. Replace left rear element and cycle, all functions tested OK. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details:
11/19/2018
REFRIGERATOR WHIRLPOOL WRF535SWHB00
"Arrived on site. Check for freezer door issues. Found gasket not sealing to cabinet. Heated gasket and tested door, all functions tested ok. No leaks present. Job complete."