"Serviced ice machine KUIX535HPS01 to address no ice production. Found the power button blinking on startup, indicating a faulty bin thermostat. Removed and replaced bin thermostat. Noticed the water valve humming but not functioning due to a faulty restrictor in the assembly, preventing water flow. Replaced water valve. Powered up the unit, observed the reservoir filling and water recirculating over the evaporator plate. Ice machine is now working as intended. No leaks detected at time of service."

"Arrived on cypher dry or not heating. On arrival I found the high limit cut off broken and the element grounded. I replaced 279838 and 279816 and found dreyer, working as designed call, complete"

"Arrived on site for no ice. Checked temp in icemaker housing reading 28 ran diagnostic E5 error,ran freezer evap fan test failed no air flow,removed evaporator cover fan not running. Replaced evaporator fan,ran fan test passed,power cycled unit ran diagnostic fans passed,ran harvest test passed ran fill test passed. W11575358"

"Arrived on site for a washer WTW4950XW3 not cycling. The unit would sense, fill and then drain. Found an F3E1 error for a pressure error. There was no visible issues with the pressure tube so I replaced the control w10480261 and calibrated it. Ran a full factory cycle without any issues or errors. Unit is operating as designed. No leaks detected while on site."

"Arrived on site for unit tripping breaker. Upon arrival, found marking on the breaker made by our last technician and marking is still there. Proof builder did not replace breaker upon Whirlpool recommendation . Called techline and spoke with Chris SR#22085727 to document call. Continued to check each load to ground and found no shorted components. Ran oven and did not trip breaker. Broil reads 15.8 and Bake reads 13.1 amps. Unit is functioning as designed. No parts needed."

"Arrived on site for dryer showing f2e2. On arrival, I confirmed an issue but found all the ribbons in the u I control connected properly and found the main control had lost detection of the ui. I replaced w 11782441 control and found error code removed and unit working as designed call complete"

Arrived onsite for drain pump constantly running. I confirmed when plugged in unit runs and a F3E1 present. Under s code S153EB I replaced the W11603810 CONTROL and tested unit. Unit no longer constantly drains and is operating as designed. Call complete. No leaks.

"Arrived on washer continuously draining. Unit moved to 3062, I confirmed when plugged in the unit drains and displays a F3E1 pressure sensor failure. Under s code S153EB I replaced the W11607637 CONTROL. Tested unit and it now operates as designed. Call complete. No leaks."

"Arrived onsite for gas leak KSGG700ESS7. Gas on and has been on for 3 weeks after the incident where the wall plug detector alarmed once. Customer called emergency services who detected a leak and advised repair. But gas was left on. Used wand to inspect and detected no leaks. Advised customer on findings, recommended putting plug in further from the cooking area in an adjacent room and suggested that a false positive is possible for a number reasons and a leak concerns can usually be corroborated with ones nose. Called safety and reported findings sr# 22024506"

"Arrived onsite for WRS321SDHZ13, unit 2344. Identified rusting on the doors and used Door LW10918659, W117900438 and W11223753 nameplate. Unit is now cosmetically correct. No signer available."

"Arrived onsite for WMH31017HS10 burnt diode. Verified failure of burnt diode, cause of failure due to grease arcing. Called safety and reported findings. MfrRef 22004610. No repair at this time."

"Arrived on site for a microwave model WMH31017HZ11 that is not heating after the unit made a popping sound. Inspected unit and work area. I found the unit it would turn on and start a cycle, but the noise was louder than normal, and the microwave would not heat. I gained access to the interior and found the diode blown. I checked all connections and door switches. I found all other components in good shape. I replaced the diode W11256462 and tested the machine. The unit it began to heat and operate as designed. Call complete."

Arrived onsite WFG505M0MS0 and found unit operating with failure to ignite consistently because the glow ignitor had slid out of its steel bracket and did not align with the ignition ports. Restored alignment and tested. Now unit is operating as designed. No Parts

Found control panel dead. Removed console and checked thermal fuse and found it open. Removed and replaced thermal fuse and powered oven back on. Control panel came on. Service oven to 350* and oven started to heat. Oven is working as intended. Part wpw1054555

"Verified ice maker not making ice, ice dispenser when activated and spurt of water comes out if water dispenser. Rails for pantry drawer are tight and bearing are worn. Ice buildup on bottom of freezer door. Freezer liner has been sealed with silicone and door closes properly. E5 error for ice water which is failed tce maker thermistor. Verified ice box fan is running. Ordering rails for pantry drawer, freezer door gasket and machine compartment wire harness. Isolation valve diode has failed. Will replace ice maker on return visit. ; ordrng 1 W10859326 (Dual harness) and 1 W10407216 (Gasket) and 1 W10499289 (Slide) and 1 W11759682 (Slide)"

"Arrived on site to test unit KFGD500ESS11 for overheating. Upon arrival customer stated unit displays 288? while internal temps reached over 500?. Verified issue; control showed 120? while thermocouple read 400?. Temperatures not tracking correctly. Recommend replacing both oven sensors and main control. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11620682 (Control) and 1 WP7430P044-60 (Sensor) and 1 W11430942 (UI)"

"Model KCED600GSS01 electric cooktop has separated from the frame that attaches to the box. The adhesive is worn out, so it cannot be reattached. Reordered cooktop w11051485 and will use foam insulation on return visit.; ordrng 1 W11051485 (Cooktop)"

"Cx stated that she turned off breaker to DW because it kept beeping. When she turned it back on, it stopped beeping and stopped flashing. Ran diagnostics and fault code was cleared. Based upon cx observations it was 8 blinks and cause and 4 blinks. Thus was an f8e4 fault code. Which is an open float switch. Removed toe panel and checked float pan and it had a small input of water but not enough to cause overfill fault. Ran unit and there were no signs of leaks. Ordering float switch assembly. SCHEDULE FOR FRIDAY but cx needs AM. If unable to schedule tech for AM cx said to schedule for next week. ; ordrng 1 W11545764 (Float switch)"

Arrived on site to install previously diagnosed part on a washing machine model MHW5630HC3. Inspected unit and work area. That replaced the user interface console W11325569 and tested the unit. The unit began to work and operate as designed. I advised the customer to keep an eye on the unit and to contact us if the issue persists. Call complete. No leaks were present during service.

"Arrived on site for a refrigerator model WRSF5536RB00 that is still making abnormal noises. Inspected unit and work area. The customer advised that she took a video of the sound and showed me a video of what sounded like refrigerant running through the evaporator. In the video, there was a slight gurgling noise and was intermittent, indicating air bubbles creating vibration when entering the evaporator. I ran the unit through diagnostics testing. I was unable to replicate any sounds as all components were running. I called Whirlpool Techline and spoke to Edwin SR# 22066765. He advised me to make no further repairs at this time, as this is normal sound, especially with R600 refrigerators. He advised that the noises do not affect functionality and to let the customer know it will not affect the longevity of the unit either. The unit is working and operating as designed. Call complete. No parts were installed, and no leaks were present during service."

"Arrive on site for a refrigerator model JBRFR30IGX20 that is frosting in the deli drawer. Inspected unit and work area. The customer advised that around christmas, they had a bunch of people over and had the refrigerator stocked full of food. They advise that the deli drawer froze all of their vegetables and had condesnation on another shelf. They advised that they tried to adjust the temperature, and then she had an issue with her freezer having frost on the shelf, so she changed it back, and it's been working since. I took temperature of the refrigerator section and found it at 37?F. I found no evidence of any defrost issues or frosting inside of either deli drawers. I did advise the customer that the most likely issue would have been with an airflow restriction due to the unit correcting itself. I did advise that because the unit is working and operating as designed, I could not find any failures at this time. Call complete. No parts were installed and no leaks were present during service."

Arrived on site for an electric range model WFES5030RZ0 that is not heating on the left front burner. Inspected unit and work area. I confirmed the customers complaint and found all other burners working properly. I checked the switch and found it burnt. I also found the element had grounded on itself. I replaced both parts W10857622 and W11517959 and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for dishwasher not drying. Also some of the controls for not work. Found several leds on control out. Went into diagnostics but was unable to read any codes due to bad LEDS. attempted to remove door panel but found screws by door latch did not sepreate from console. They will need to be broken off. Was able to navigate to test sequence. Heater did not but I did not hear relays so it looks to be the board. Ordering dispenser and vent for possible leak. Office will call to schedule. ; ordrng 1 W10849486 (Console) and 1 WPW10653840 (Latch) and 1 WPW10329609 (Vent) and 1 W11705150 (Dispenser)

"Arrived on site for dishwasher not cleaning. Customer says it just sits there and doesn't do anything. Ran diagnostics and found F4e3, f7e1. Cleared codes and tested. Wash pump does not get started. Verified voltage to pump. Replaced motor assembly. Ran automatic test cycle and verified operarion. Called tech line to document, file 22068254. Call complete"

"Arrived on site for refrigerator making a buzzing noise, customer had a recording. Noise sounds like vibration noise. Removed back cover and ran test 4. All normal. Ran speed test and it is ramping up and down normally with no noise. Test icemaker. Test water valves. All components working with no noise. Call complete"

"Arrived on site for washing machine, not completing cycles and stuck in the final rinse and spin. On arrival confirmed issue and after further inspection, I found that the hot and cold side water lines were reversed and the steam was causing an issue in the controls during final rinse. After swapping hoses, I found unit working as designed and could complete a cycle with no leaks call complete"

"Arrived on site to inspect refrigerator WRS325FDAM04 leaking water from the freezer side and the interior lights are not functioning. Upon further inspection, I found the customer had a towel on the floor in front of the freezer (FC) section. I opened the FC door and found ice at the bottom below the drawer. When I removed the drawer, I found the drain for the evaporator was clogged with ice. Also, when I opened the door, the light failed to turn on. I tested the light switches and found them good. Also found the RC section light not turning on. I pulled the unit out to gain access to the drain tube and removed it. I found the tube clogged with debris and cleaned it out. Re-installed the tube and cleared the ice from the FC section. Tested the drain and it is draining as designed. I removed and replaced the FC module and the upper RC module and tested and the lights are operating as designed. The unit is operating as designed and no water leaks observed during service, job completed. WPW10515058, WPW10515057"

Arrived on site for unit not powering on. Tested voltage at outlet unit is getting 120v. Inspected unit junction box found neutral wire came loose at wire nuts. Reconnected and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived on site for washing machine, not turning on. On arrival confirmed issue and upon further inspection.I found the control boarded failed. Although the drain pump owned at 19.5 ohms, i was able to determine that the drain pump was in fact the cause of the control failure and the dream pump will need to be replaced along with the control board. The board sent for repairs are not accurate and I'll need to reorder W11419171 control. The customer wasn't available for the dates. Open for rescheduling, and customer will need office to reach out to schedule repair. ; ordrng 1 W11419171 (Control)"

"Arrived on site for dishwasher foam hanging out the bottom of door. Cats are getting to it. Found foam insulation dualtion hanging out, repositioned foam and used double-sided tape to secure. Dishwasher works as designed. Call complete."

Arrived on site to replace previously ordered part. Upon arrival proceeded to replace W11319673 center burner head. Tested unit and now unit is functioning as designed .

"Arrived on site for RF burner not burning properly and large oven not broiling. Upon arrival, proceeded test all burner and found RF burner only flaming halfway. Proceeded to clean grease buildup through the weep holes on the burner but accidentally moisturized the felt gasket completely. Burner will still working but makes a loud noise since felt is dissolved. Continued to test broil in the large oven and found gas flowing through however igniter will not spark. Took lighter to the broil burner and flame is present however flame does not consistently stay on. Suspecting a break in the broil harness shorting to ground. Ordering W11319683 RF burner head, W11446239 broil wire and W11355920 broil igniter. No parts replaced. Office to reschedule ; ordrng 1 W11319683 (RF burner head) and 1 W11355920 (Broil igniter) and 1 W11446239 (Broil wire)"

"Arrived on site for microwave handle being broken, confirmed the handle is broken from inside door. Removed and replaced door. Verified operarion. Call complete. W11117588"

"Arrived on site for oven temp calibration. Upon arrival, customer stated when baking cookies, the bottom of cookies will burn and top portion will stay slightly uncooked. Customer tried different methods to contain heat more evenly however, still same issue. Proceeded to check temperature swings with thermocouple and found unit reaching 410F on 375F and starting stabilizing after preheat. Calibrated oven to -10F. Tested unit and now unit is functioning as designed. No parts needed"

"Arrived on site for unit not cooling properly. Upon arrival, checked with thermocouple and found RC compartment at 45F and UI is set to 37F. FC is at 11F set to 0F. Inspected air dividers are present to the unit. All mechanical parts are running normally. Called techline and spoke with Joe SR#22069136 to run thermistor checks and found Test 1 RC is at 41F, Test 2 FC is at 27F, Test 28 last 6 hours in RC 37F, Test 29 last 6 hours in FC 2F and Test 34 coldest temp in freezer -14F. Suspects freezer thermistor is bad due to showing 27F causing compressor to constantly run to satisfy FC temp. Just as precaution, ordering all parts relating to cooling issue. Weighing call for 3 hours. Ordering W11664342 control, W11567409 Orion board, W11574767 UI, W11318270 FC thermistor and W11724692 RC thermistor. All other sealed system parts already prescreened. Unit is brand new. Customer has spoken with Whirlpool warranty department in regards to unit exchange if an issue with the unit while technician on site. Customer will call back Whirlpool warranty department to escalate situation. Advised customer we will need to do our due diligence by ordering the parts and fixing the issues. Customer agreed. No parts replaced. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11567409 (Orion board) and 1 W11574767 (UI) and 1 W11318270 (FC thermistor) and 1 W11664342 (Control) and 1 W11724692 (RC thermistor)"

"Arrived on site for unit not washing. Upon arrival, ran diagnostics and found wash motor energized but not running. Proceeded to replace W11613479 motor assy. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to test unit for grinding noise, tested unit found gearcase, failed tub seal causing water to rust out the clutch and slider, water valve is weeping creating a constant flow of water, attempted to remove agitator and was not able too do to heavy corrosion, broke out the agitator, replaced gearcase, slider, clutch, rotor, water valve and agitator, tested unit, unit is now running as designed no leaks detected job complete installed W11550891, W 11172234, W10915701, W11393685, W10754448, W10734521"

"Arrived on site to test unit for not working properly, tested unit found broken lid lock, replaced and tested unit is now running as designed no leaks detected job complete installed W11670519"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608046"

"Arrived on site to test unit MVWB835DW3 for not spinning. Upon arrival customer stated unit does not enter final spin, leaving clothes soaking wet. Entered service mode, no stored error codes. Engaged high spin; basket moved laterally, briefly lost balance, then recovered - speed pulsed during off-balance moments. Removed washplate and found spanner nut extremely loose. Tightened nut securely. Retested high spin; basket now spins uniformly with no imbalance or pulsing. Advised customer to monitor next few cycles. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit MED4500MW0 for not heating. Upon arrival customer stated unit should have extended warranty. Advised customer extended warranty provider must be contacted to properly dispatch service. Customer will contact provider and reschedule. No service provided, no parts installed, job complete."

"Arrived on site to test unit WFES3530RS0 for door locked and control unresponsive. Upon arrival verified issue; control dark with no response and door locked. Proper voltage present at terminal block. Inspected harness and found neutral wire rubbed on thermal fuse spade, causing arcing and short. Repaired harness and retested; unit powered on immediately and door unlocked. Heating and all components now engage correctly. No one on site for signature. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WMH31017HZ11 for no heat. Upon arrival customer stated unit stopped heating. Verified issue; magnetron engaged with loud buzzing. Removed unit from cavity and accessed internals, found magnetron antenna darkened and diode shorted. Replaced magnetron (W11737891), capacitor (WPW10574736), and diode (W11256462). Tested with cup of water; heated to 130? in one minute with normal operation. Unit is now running as designed, job complete."

"Arrived on site for washing machine needing a new lock. On arrival found f5e3 in diagnostic. I then found the old tubbering was not broken, and was able to be reattached to the tub, and that the original cause of the failures was the machine, not being balanced properly at the feet. I replaced w 11513248 lock and level.Ed the unit and found it working as designed with no leaks call, complete."

Arrived on site for top rack broken plastic piece. Inspected unit customer showed me broken part its the top rack right side stop. Ordering part return set for 1/7; ordrng 2 W11545307 (Stop)s

"Arrived on site for a refrigerator needing new diffuser w 10572852. On arrival installed, port and found air leak no longer present and unit working as designed call complete."

Arrived on site for washer not staying balanced. On arrival confirmed issue and found front shocks rods bad and not flexing the way the back ones did. I replaced all 4 shocks with w11316766 and tested unit with towels and found washer working as designed. Call complete

"Arrived on site for refrigerator with filter.Door not able to shut all the way. On arrival I did confirm issue and found it was due to the high pressure in the filter housing and the filter trying to connect, but the unit was still working as designed.And I was able to get the door shut properly. I instructed customer on best methods for removing filter and preventing door from popping, open and found unit working as designed with no leaks, call complete"

"Arrived on site to test unit JBSFS48NMX00 for not cooling. Upon arrival customer stated FC cools slightly but RC has no cooling. Inspected FC evaporator cover and found frost migration. Removed cover, coil completely encased in ice indicating a defrost failure. All connections secure and fan engages properly. Recommend replacing evaporator thermistor, cavity thermistor, defrost heater, and main control. Requesting 2-hour return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 WP2188820 (FC cavity thermistor) and 1 W11626107 (Defrost heater) and 1 W11629268 (Evap thermistor) and 1 W11631626 (Evap fan)"

I've done site for range with a front right burner.That would not adjust low once it was turned to high. On arrival ran front right burner for 3 minutes and after trying to adjust it to low. I found the burner staying on hot and not adjusting but the part sent for repair were not accurate. I am ordering W10857622 switch and rescheduled customer for 01.7.25; ordrng 1 W10857622 (Front right infinite switch)

"Arrived on site to test unit WRFF3436RW00 for not dispensing ice or water. Upon arrival customer stated unit does not dispense ice or water and no settings can be changed on the screen. Inspected UI and found control lock engaged, preventing dispenser use and menu changes. Provided education on UI functions and how to lock/unlock controls. After unlocking, tested all dispenser and ice functions working properly. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirm to issue and install W11580057. It's w p w 10143759 and w 11506635. Pull the vacuum and recharged system with 43g of r600. Sound pressure stabilized and informed customer to allow twenty four hours for unit to stabilize temps, call, complete"

Arrived on site for freezer door handles loose and won't stay on. Inspected unit found freezer door handles right side missing set screw. Replaced handle and tested. Unit is now functioning properly and as designed to job completed

"Arrived on site for unit not cooling. Upon arrival found unit unplugged customer informed me unit completely stopped cooling in both compartments. Customer service recommended unplugging unit for 24 hrs then plugged back in and monitored customer did and still no changes. Can her and and fell compressor running but not cooling. Called PR and reported my findings determined unit will need a sealed system repair. Ordering compressor, access valve, uv driervand evaporator office to reschedule. Please allow return tech 2hrs for repair ; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 W11727250 (Compressor) and 1 W11598434 (Evaporator) and 1 W10843121 (Non uv drier)"

Arrived on site for unit shacking and walking. Upon arrival tested suspension when i did basket went all the way down and gearcase touched the floor no resistance in the suspension. Replaced suspension and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to inspect washer MVW7232HW2 error code. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. I cleared the code and continued with testing and found the cold valve not fully opening. I gained access to the inlet valve and removed the water hoses. I found a yellow sandy substance in the cold valve screen and advised the customer of my findings. I found the customer has a water softener system and I recommended that they have it serviced as this issue will only get worse. I replaced the valve assembly and reassembled the unit and calibrated the unit. Retested and the unit is operating as designed. No water leaks observed during service, job completed. W11614513"

"Arrived on site to inspect dryer WED5010LW1 taking too many cycles to dry the clothing. Upon further inspection, I found ths customer had a load in the dryer and the clothing was damp and there was condensation built up on the dryer door and drum. I verified the vent tube at the back was installed properly and had no kinks. I tested the unit with the door open and the door switch closed and found the heating element is illuminating in the back left vent area (photo). Using my vent test kit, I tested the unit on air dry and found the test failed as poor venting. I advised the customer of my findings and questioned how long they had been in the home and if the vents had ever been cleaned. The customer advised that the vents had not been cleaned and I recommended that they have a professional check/clean them as it's a fire hazard and should be cleaned once per year. Unit is operating as designed and no lint observed within the unit, job completed."

Arrived on site for start button not working. Upon arrival ran diagnostics found f2 e1 error control failure. Tried running normal cycle but start button not working. Replaced control and tested unit started button now working. Customer informed me unit turns on sometimes on its own recommended replacing latch but customer doesn't think issue with unit is the latch and just wanted control replaced. Customer will monitor job completed

Arrived on site for bottom oven bake not heating up at all. Inspected unit found in fact bottom bottom not working. When trying to pull unit out was unable to get unit out customer even asked me to stop. Ordering a 2 man job for this service call. Office to reschedule please allow return tech 2hrs for repair ; snapped 3 QuickPics

"Arrived on site to inspect refrigerator JF42NXFXDE02 no cool. Upon further inspection, ths customer advised that the day after the sealed system was completed, the unit stopped cooling. I placed my gauges on the sealed system and found that the compressor was pulling into a vacuum and the high side was as well. I turned the unit off and pressures didn't change. Using my black light, I inspected the sealed system tubing and found dye on the suction line and oil mixed with it (photos). Using my liquid leak detector, I tested the area for leaks and found no bubbles and i could hear gurgling within the system. I called techline and spoke to Lakey and advised of the complaint and my findings. Lakey sent me a text to my phone and I provided photos of my findings. I also advised that I could hear a gurgling in the system and that I found oil in the dye. Lakey recommended replacing the suction line and provided Case #22071119. I advised the customer of my findings and conversation with techline and provided photos of my findings. I am ordering the suction line, compressor and CNOTE-2 HOUR JOB and will return with all prescreened parts. Office to schedule return service and the unit was left turned off for safety. No water leaks observed during service. ; ordrng 1 W10545389 (Suction line) and 1 CNOTE (2 hour job SS) and 1 W10832994 (Compressor)"

Arrived on site upon arrival customer talked to me outside. And informed me they decided to buy a new unit and no longer need services. Customer apologized thought they had canceled services

Arrived on site for unit leaking from drain hose. Inspected unit ran test cycle found unit leaking from extension drain line connection at hose clamp. Clamp was tightened to hard causing line to collapse at the connection. Replaced extension drain line and tested . Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to unit 3106. Per maintenence ice build up on back cover,tenant defrosted unit,replaced the main control,ui and defrost thermistor powered unit on fan not running,installed a new fan,powered unit on fan running good frost forming on evaporator. WP2315549,w11518204,w11742389,wpw10384183; used 1 WP2315549 (Fan motor) from stock"

"Arrived on site. Found some moisture on liner wall found damaged ripped gaskets ordering gaskets,gaskets will need to be replaced along with drip pan,led kit and door handle. 2hrs on return visit for repairs. ; ordrng 2 W10407212 (Gaskets)s"

"Arrived on site. Diagnosed a defective compressor replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11506635,wpw10143759,w11727248"

"electric dryer WED5620HW2. Customer stated the dryer would turn off mid-cycle and turn back on, or after cycle end. It would run, then stop again. Sometimes clothes came out damp. Ran diagnostics; no fault codes found. Checked moisture sensorsthey were fine. Thermostat was good. Asked customer if she used dryer sheets; she said yes and confirmed she cleaned moisture bars with alcohol pad. Advised customer not to mix loads (e.g., man-made fabrics with cottons/linens), as this affects dry times. Also, eco boost can stop the dryer mid-cyclerestart and turn it off. Wrinkle guard was on, causing post-cycle runs to prevent clothes wrinkling.advised cx to clean moisture bar with rubbing alcohol every couple months to remove wax buildup from dryer sheets. Dryer is working as intended."

"WFG550S0LZ5. Customer stated the oven was taking too long to preheat and wasn't reaching temperature. Set oven to 350?. Checked oven cavity and found a drip mat on the bottom, blocking the vents and preventing proper heat circulation. Removed the drip mat; oven reached temperature. Verified with thermocoupleoven working as intended. Advised customer to place drip mat on lower rack, not bottom of oven. No gas leaks detected time service."

"Arrived onsite for unit turning on by itself. Customer stated it beeps and drains. I found water in the drip pan lifting the float. Ran the unit 5 times and found no leaks from the unit itself however, I did find the waterline have a slow drip causing water to fill in the pan slowly. I advised customer to get a new waterline as it is considered a accessory item. Customer understands. Call complete. No parts installed."

Arrived onsite for microwave not heating. Customer stated he didn't a hard reset by leaving the breaker off for an hour and the microwave worked but returned to same state soon after. I checked codes and only found a F6E7 ACU communication error. Tried doing a reset for 5 minutes and issue still present. All other functions work besides the microwave option. Will need to order W11759567 MW CNTRL and W11767821 CNTRL PANEL in case the console is a issue. Office to RS as we are OOS.; ordrng 1 W11759567 (MW CNTRL) and 1 W11767821 (CNTRL PANEL)

"Arrived onsite for cooling issues. I found the evaporator frosted up and the cover aswell. Went over testing with PR and tested the defrost heater voltage. Found the heater recieving correct voltage but not heating, for repair i will need W11546981 Defrost heater and W11758890 Fan harness. Office to RS as harness is oos but customer also needs to defrost, I advised to put towels down and sign the water waiver, customer agreed.; ordrng 1 W11546981 (Defrost heater) and 1 W11758890 (Fan HRNS)"

Arrived onsite for unit not draining. I found the drain pump to hum but no water coming through. Drain pump is good. When speaking with the customer she informed me that they got a new disposal when they moved in. I checked the disposal and found the knockout present. I removed the knockout and unit now drains and operates as designed with no leaks. Call complete. No parts installed.

"Arrived on site to replace previously diagnosed part. Upon arrival replaced FC door (W11104491) and transferred gasket. Inspected seal; full contact all around with no air intrusion. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site for unit leaking water from detergent. Upon arrival, ran diagnostics and found water leaking through detergent drawer. Proceeded to replace W11524105 detergent drawer. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to test unit WTW5000DW2 for unbalanced loads. Upon arrival customer stated any cycle throws unit off balance. Tested suspension, found it extremely bouncy with no dampening. Replaced suspension (W11130362). Ran calibration cycle successfully with smooth shifts and no faults. Unit is now running as designed, no leaks detected, job complete"

"Arrived on site to test unit JDAF5924RX0 for not draining. Upon arrival customer stated unit had standing water when they moved in and has not been tested since. Entered service mode and found F5E1 (door switch stuck open) error code stored. Cleared code and ran test cycle; unit filled, washed, and drained correctly with no faults. All components engaged properly. Informed customer door may not have been fully closed due to cabinet panel rubbing on trim. Advised to run cycle ensuring door is shut completely. If issue returns, contact builder to adjust cabinet paneling. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for refrigerator WRS315SDHM13 with issue of leaking water. Upon arrival, inspected unit. Found sheet of ice at base of freezer. Found foam sticking out of evaporator drain. Found collapsed drain by foam. Contacted Techline and spoke with Dylon. I sent in requested pictures . This call is being sent in for review due to only a very small chance for repair to be made. Whirlpool will contact customer within a couple days. Case# 22045941"

Dishwasher WDT750SAKZ3: Removed and replaced user interface w11632709 and control console w11460908 Tested dishwasher filled with water. Water washed and drained out properly. Dishwasher is working as intended. No leaks detected the time of service.

"Arrived on site to diagnose dryer not heating. Verified incoming voltage at the terminal block and confirmed proper voltage supply. Disassembled unit by removing the front panel and drum to access the heating components. Inspected thermal fuse, thermostats, and heating element and found the heating element open/broken. Replaced the heating element and reassembled the unit. Tested dryer on a heat cycle and confirmed proper heating operation. Unit is now heating as designed. Job complete."

"Arrived on site to diagnose dishwasher tripping the breaker. Inspected power supply and breaker and then tested the unit. Observed diagnostic light flashing on the control board, indicating a board fault. Removed access panels and replaced the main control board. Reassembled unit and restored power. Ran multiple test cycles to verify proper operation. Unit completed the cycle without tripping the breaker. Checked all connections and inspected for leaks during operation no leaks found at this time. Unit is operating as designed. Job complete."

"Arrived on site to diagnose dishwasher not washing properly. Started a test cycle and observed the dishwasher was not filling with an adequate amount of water. Checked water supply, inlet screen, and electrical to the fill valve and confirmed the fill valve was faulty and not opening fully. Replaced the defective fill valve and reassembled the unit. Ran a complete test cycle and verified proper water fill, normal spray action, and correct operation. Inspected unit during and after testingno leaks present at this time. Job complete."

Arrived on site to diagnose range oven with convection fan making a loud noise during operation. Ran the unit in convection mode and confirmed the noise was present. Inspected the convection system and found the convection fan was contacting the heating element due to a loose element. Secured and properly repositioned the heating element to prevent interference with the fan. Reassembled the unit and ran a convection test cycle. Preheated oven to 400?F and verified the convection fan operated smoothly with no abnormal noise. Unit is now operating as designed. Job complete.

Arrived insite for unit not igniting. I found the oven to start a flame but cutoff right after ignition. I checked the harness to the igniter and found it good on continuity and resistance. I replaced the Spark Module WPW10475149 and tested unit. Unit now ignites and holds flame as designed. Unit operates as designed with no leaks present. Call complete.

Arrived on site for dishwasher start button not working. Upon arrival ran diagnostics found stored error f2 e1 control failure. Tried running quick wash but start button does not work. Replaced control and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested unit is now functioning properly and as designed. No leaks present at this time job completed

Arrived on site for unit shacking violently. Inspected unit tested suspension checked out good looked underneath for fear case oil no oil present at this time. Ran test cycle unit starts shaking violently during spin cycle. Inspected tub and basket all punch outs are good. Removed basket gear case shaft looks to be off set. Ordering gear case set return 1/6; ordrng 1 W11454372 (Gearcase)

Arrived on site for automatic door opener not working. Upon arrival ran diagnostics found no stored error codes. Ran test cycle multiple times automatic door opener worked every time. Cannot duplicate any issues with unit at this time. Customer will monitor if called back in order control and automatic door opener. No leaks present at this time job completed

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived onsite MED6630HC2 for unit poor drying. Found dryer vent booster had been installed with auxiliary lint trap box. Done correctly. However temps reading indicated very poor airflow. Temperature was slow to climb after initial heat because the cycling thermostat would not cool. Temp in the drum cavity hung and did not drop during the heat off cycle. Discovered very fine pest mesh had been installed on the roof duct exit. Advised that this may be the cause of the airflow restriction. See pic. Advised best practice is no mesh, customer may try chicken wire as compromise. No parts."

"Verified wash machine had an f sixty three air code, which is a communication error code between the control console and the ACU place the control console, and it would still not start washer.And after about a minute would fault out with f six e three fault code.Check voltage going into acu had proper voltage one hundred and twenty volts.Check voltage coming out of ACU.Had five volts dc ordering wire harness for control console; ordrng 1 W11316252 (Harness) and 1 W11449075 (Harness)"

"WTW4816FW3 verified drain pump running continuously and pressure switch fault. Removed and replaced control board w11603810. Ran calibration on washer. Ran auto test. Washer filled, agitated, drained, and spun as intended. No leaks at time of service"

"MHW5630HC3. Customer stated that the washing machine leaks sometimes, with water pooling underneath in front. Diagnostics found no fault codes. Ran component tests and filled tub all the way with water, then agitated; could not find any source of leaking. Drained unit; drained out fine, no issues with drain, leaking, or standpipe overflowing. Asked customer what type of load she was washing when it leaked; she said it only happens on large loads with towels or heavy loads. Checked bellows; bellows is fine, no tears. Did notice human hair as well as dog hair on the glass and bellows. Advised customer that when doing heavy loads or any load, to make sure there is no hair and no buildup of debris on the glass. This can cause separation between the glass and the bellows, especially during heavy loads where it pushes against the glass, which can cause it to seep and leak water down the front of the machine and onto the floor. Unit is working as intended. No leaks detected at time of service. NO WATER LEAKS OBSERVED DURING SERVICE"

"Arrived onsite for MDB7749SBM1. Repaired unit for not washing well and sump leaking. Installed new sump and motor and sump tab as well as clips, the lower washarm, the lower wheels, the owi sensor, the handle, console, hub and bearing. Tested unit. Unit is now operating as designed. No leaks"

"Arrived on site. Installed inlet water tube from filter housing,installed new power cord harness powered unit on compressor and fans powered on. Per last conversation with builder they will supply water line from home to unit. No one available for signature. Used w11162040,w11661849"

"Arrived on site for not dispensing water. Tested dispenser no water,removed filter same issue,disconnected main line from single valve tested good flow,reconnected,removed line going to dual valve,tested good flow diagnosed a defective dual valve. Replaced dual valve connected all lines ran water dispenser unit working as designed no leaks. W11758894"

"Arrived onsite for smell issue. wf45n5300aw/us. Determined cause to be must and mildew from the tub due to previous infrequent maintenance. Provided detailed explanation of cleaning procedures and advised that frequency of bleach maintenance is important to kill mildew and for abatement. Door boot is fine and not the cause of failure. Advised tenant on findings and that if maintenance procedures using washer cleaning cycle and bleach maintenance does not resolve, there is not a technical repair option. Office to charge cc on file."

Arrived onsite for washer WTW4816FW3 with f3e1 continuous drain error. Verfified issue. Replaced control to repair. Tested and calibrated. Unit is now operating as designed. No leaks

"Arrived to unit 1536 for on going water leaking. Found frozen drain,removed evaporator cover cleared ice from drain,steamed drain hole clear,ran water through drain water draining as designed."