Near Austin, TX 78738
Robert
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on job for complaints of no power. Found loose connection at power box. Reconnect power and test
Near Austin, TX 78744
Luis
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for freezing in fresh food. Called asurion tech support per request,tech support wants control replaced. Ordering control ; ordrng 1 WPW10503278 (COMTROL)"
Near Austin, TX 78751
Luis
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site to damaged harness and defective compressor. Replaced compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,installed a new harness,powered unit on checked low side pressure good.
Near Austin, TX 78748
Luis
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no cool. Powered unit on ran diagnostics fresh food fan not running,removed cover removed harness found broken pin in harness called tech support per tech support
Near Leander, TX 78641
Justin
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator with ice maker not producing ice. Checked temperatures and found FC at -3° F and RC ice box at 13° F. Put unit into diagnostics mode and found E2 ice maker error code for motor lost position and then ran diagnostic harvest on ice maker and found running good. Then activated motor sequence and functioned good. Tested ice level sensor and found good. Tested ice maker fan and found it was not initiating. Gained access to harness and found 12V DC to fan. Gained access to fan and found it ohm’d out as open. Installed new ice maker fan and tested unit. Unit working as designed. Put unit into max ice setting. Advised customer on max ice setting per user care guide. Call complete.
Near Georgetown, TX 78628
James
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 Arrived on site and tested operation. Found 4 of the 5 modules in freezer dim and flickering and one is out. Found one module out in fresh food as well. Unit will need all modules replaced at the same time to correct issue due to cascading failure of modules. Office to schedule return services ; ordrng 12 W11462342 (MODULE )s
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/10/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit not powering on, found failed thermal fuse, I replaced fuse, unit tested good.
Near Georgetown, TX 78628
James
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found dispenser drips after calling for water in door. Inspected valve and found water tube in door is not sealing to o-ring in tube from valve to hinge. Also found tube not sealing properly at the valve. Unit will need new valve and tube to repair. Office to schedule return services ; ordrng 1 WPW10674102 (tube-water)
Near Austin, TX 78717
Kayman
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived onsite to install previously diagnosed parts. I installed the microwave fan motor and control. I tested the unit and it is now working as designed and no rattle in the microwave fan. Job complete.
Near Leander, TX 78641
Justin
Job Details: 12/10/2020
RANGE KITCHENAID KVUC606JSS1 "Arrived on site for vent hood not functioning. Upon further inspection found that the vent hood will pop the breaker whenever it is simultaneously plugged in with the cooktop and run. The same with the vise versa, the cooktop will pop the breaker when ran while plugged in with the vent hood. Found that whenever you unplug the vent hood the cooktop will run without popping the breaker. Also found that the vent hood will run whenever you unplug the cooktop. Advised customer to contact electrician. Found no mechanical issue with vent hood. Call complete."
Near Pflugerville, TX 78660
Scott
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL KDTE254EBL2 "Arrived on site for washer not filling . Ran diagnostics, unit wasn’t getting any water . 6-1,6-2 error codes . Checked and no voltage to water valve . Replaced control, re ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"
Near Austin, TX 78734
Robert
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on job for complaints of ice dispenser triggered by itself. Checked pad all looks good unable to duplicate error.
Near Austin, TX 78733
Kevin
Job Details: 12/10/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found motor is running but basket is not turning. Inspected gearcase and found it is leaking oil, took pictures. Everything is covered in oil.
Near Austin, TX 78732
David
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site to install icemaker to resolve no ice condition. Found that the icemaker spine teeth were caught on the stripper plastic, failed icemaker. Replaced icemaker. Retested and all is working as designed and filled Immediately.
Near Georgetown, TX 78633
Jonathan
Job Details: 12/10/2020
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site for freezer door having dent in bottom of door. Inspected unit and work area. Taken picture of damage. Removed door and installed new, added whirlpool name plate. Tested door operation all tested good. No water leaks detected."
Near Kyle, TX 78640
Jacob
Job Details: 12/10/2020
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for agitator that has been replaced had come off. Re built agitator. Tested unit. Unit test good. No issues at this time. Job coming
Near Liberty Hill, TX 78642
James
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site and tested operation. Found no water at door and no ice production. Tested water pressure to unit and found water not getting to unit. Opened valve and only a small trickle of water coming from supply at wall. Instructed customer that they will need to contact builder to have water supply valve in wall repaired to correct issue with unit. Job complete
Near Cedar Park, TX 78613
Tommy
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for for refrigerator bin falling out. Upon arrival found the front on the top bin damaged but also the center bin. Replaced top bin and ordering center bin. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10858802 (CENTER BIN )
Near Austin, TX 78729
Andy
Job Details: 12/10/2020
MICROWAVE IKEA IBMS1455WW0 Arrived on site for microwave start button not working. Tested and inspected unit and found failed button holder. Customer had extra button holder on site.. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Bastrop, TX 78602
Matthew
Job Details: 12/10/2020
DISHWASHER FRIGIDAIRE FFBD2406NB9B "Arrived onsite for dishwasher making grinding noise. Upon inspection found drain pump impeller obstructed. Removed obstruction, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near , TX 78612
Matthew
Job Details: 12/10/2020
RANGE WHIRLPOOL WFC150M0JB0
Near Austin, TX 78717
Kayman
Job Details: 12/10/2020
OVEN KITCHENAID KOST100ESS01 Arrived onsite to install previously diagnosed parts. I installed the main control and blower. The unit is working as designed at this time.
Near Austin, TX 78750
Wesley
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived onsite and found unit had broken lower rack wheel. Replaced wheel. Unit is now operating as designed.
Near Leander, TX 78641
David S
Job Details: 12/10/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for oven not getting to temp. I inspected the unit and work area. I found no fault codes in diagnostics. I gained access to the bake burner, and put the unit into bake.I found the burner igniting. I reassembled the unit and preformed a temperature test. The unit reached 375 in preheat. The burner cycled off and came back on at 340, and off again at 360. The unit is a averaging 350 degrees during normal operation.
Near San Marcos, TX 78666
Leonardo
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not draining. Test unit and found drain pump stuck. Secured drain pump test unit and unit test good job complete.
Near Austin, TX 78744
Luis
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Arrived on site for cooling complaint. Weak to no frost pattern on evaporator diagnosed a refrigerant leak
Near Round Rock, TX 78664
Scott
Job Details: 12/10/2020
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site ,replaced cooktop glass . Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 12/10/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to install previous diagnosed part. I removed the failed control and replaced with new. I tested the unit and found it operating as designed. Job complete.
Near Killeen, TX 76542
Al
Job Details: 12/10/2020
COOKTOP GE JP336DD1BB Arrived to inspect cooktop fr element not working.Confirmed the complaint and found the infinite switch and element were both defective.R&R both and unit tested as designed.Customer satisfied Job completed
Near New Braunfels, TX 78132
Noah D
Job Details: 12/10/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect range for sparking issues, upon inspection found the range working to correct specs. Complete"
Near Lago Vista, TX 78645
Lou
Job Details: 12/10/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher shutting off during wash cycles. Upon further inspection, the customer advised that the unit will start and they won’t hear the motor operating and the dispenser door won’t open and after a little while, the unit shuts off. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit operated as designed. Started the unit in a “cookware” wash and the display showed 4:38. Periodically during the wash, the display would blink/flash and show dashes and no numbers. When this happened selection lights would blink also. When the unit got down to 3:54 I heard the dispenser door open. When I opened the unit door to verify the dispenser door open and then I closed the unit door and pressed start, the display time jumped to 4:16. I contacted techline and spoke to TJ and advised of my findings and he recommended starting the unit in a wash cycle Kung the OWI sensor from the contro
Near Austin, TX 78746
Kevin
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and sound counter light is not working. Bulb has already been replaced, a new control board will be needed to correct the issue; ordrng 1 W10892389 (Control) and 1 W10210871 (Lamp housing)"
Near Georgetown, TX 78628
Jonathan
Job Details: 12/10/2020
DRYER LG DLE3170W "Arrived on site for dryer having long dry times. Inspected unit and work area. Performed temperature test and monitored temperature. Found unit heating but no air flow. Removed vent and found water in venting, possibly caused by moisture. Empty water out of vent on to towel. Found venting on outside wall. Connected vent and inspected outside and of vent and found no air flow. Removed screen guard found screen blocking flapper. Informed customer of failure. All unit operation tested good, no water connected to unit.
Near Austin, TX 78731
Kevin
Job Details: 12/10/2020
WASHER GE WBVH5300K0WW "Arrived on site and sent washer into a diagnostic cycle and found no motor function on test 10 and 11, Motor Control would be needed to correct operation
Near Cedar Park, TX 78613
David S
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnose parts and possible sealed system repair. I found the unit off. I powered the unit on and put in step four. I powered it off and checked the pressures. I found the low and high side equalized at 10 psi. I evacuated the system. I gained access to the freezer evaporator. I disconnected everything and un soldered the evaporator.
Near Leander, TX 78645
Lou
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL JMDFS24HM01 "Arrived on site to inspect microwave no heat. Upon further inspection, I tested the unit with a cup of water and the unit operated as designed. I retested and the second test, the unit failed. I removed the unit from the cabinet and tested the magnetron and it showed to be good. I tested the unit while out of cabinet and it failed. I removed and replaced the magnetron and retested. Unit is operating as designed. After placing the unit back in the cabinets I retested and it continued to operate as designed. Job completed."
Near Pflugerville, TX 78660
Scott
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no ice and warm temps . Apron arrival customer unit seemed to be cooling correctly. Ran diagnostics , all but ice box fan working correctly . No visible frost build up . No water pooling . Ordering ice box fan . No water leaks detected at time of service. ; ordrng 1 W10846539 (IM FAN BOX )"
Near Blanco, TX 78606
Brandon
Job Details: 12/10/2020
COOKTOP KITCHENAID KCGD506GSS00 Need two techs to remove. Ordering all tubing, manifold, orifice holder, screws. ; ordrng 1 W10818266 (Manifold) and 1 WPW10475150 (Spark module) and 1 W11083765 (Tube) and 1 W11083763 (Tube) and 1 W10827691 (Tube) and 1 W10827690 (Tube) and 1 W10827689 (Tube) and 1 Cnote (2 hour job) and 1 Cnote (2 techs) and 1 W10827697 (Orifice holder) and 6 WP90767 (Screw)s"
Near McGregor, TX 76657
Jonathan
Job Details: 12/10/2020
MICROWAVE GE ZSC1001KSS01 Arrived on site for a microwave that’s flickering on and off with the display. Inspected unit and work area. Found display extremely dim and flickering. Replaced Digitron and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/10/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer not operating. Customer stated unit was showing error and would not respond but unit is now working. Performed diagnostics mode and checked fault codes. Found error F6-E1 no communication to HMI detected by ACU. Ran automatic test cycle and monitored operation. Performed encoder test and found all keys responding. Started in normal operation. Found all working as designed. No water leaks detected during service.
Near Lakeway, TX 78734
David
Job Details: 12/10/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived on site to install RC compartment doors to resolve rusted door issue. Replaced both doors, swapped handles, icemaker and all other relevant parts. Retested and set to proper temps. Leveled unit. All is now working as designed. Call complete."
Near Austin, TX 78726
Wesley
Job Details: 12/10/2020
WASHER LG WM2487HWM Replaced both valves to repair FE. Found cold valve staying and low flow from hot valve.
Near Austin, TX 78739
Kevin
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and replaced control board/control panel diagnosed by previous technician, after replacement heater is now getting voltage on test 19. Took one picture. Ran test 57 and icemaker cycled properly, ran test 45 and icemaker filled properly. Job complete"
Near Crawford, TX 76638
Jonathan
Job Details: 12/10/2020
WASHER MAYTAG MVW7230HC0 "Arrived on site for a washer that is not filling with hot water. Inspected unit and work area. Placed in service diagnostics and found an F0 E4 (spin limited by water temperature) and F0 E3 (overload) error codes. Please do unit in service diagnostics using the manual component activation. Tested cold water, hot water, oxi, and fabric softener valves. All ran as designed. Tested unit and a normal wash cycle with hot water and found cold water coming out of the valve. Tested unit with a cold water cycle and found cold water coming out as well. Replaced drawer and tested unit. Unit is now working as designed. Call complete."
Near Waco, TX 76704
Jonathan
Job Details: 12/10/2020
WASHER WHIRLPOOL LXR7244JQ0 Arrived on site for a washer that’s leaking in water when not in use. Inspected unit and work area. Found water 1/4 of the way up the basket and slowly dripping from the dispenser. Replaced inlet water valve and tested unit. Unit is now working as designed with no leaks. Call complete.
Near Round Rock, TX 78681
David S
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for ice maker not working. Inspected the unit and work area. I gained access to the ice maker and jumped it. I found it going through its harvest cycle but not filling. I gained access to the water valve I found the fill line not clogged and clear.; ordrng 1 WPW10420083 (valve)
Near Smithville, TX 78957
Matthew
Job Details: 12/10/2020
WASHER MAYTAG MVWC565FW0 "Arrived onsite to replace previously diagnosed parts. Attempted to disassembled for repair however found that agitator is seized. Will need to order and replace tub, basket, agitator, and inner parts. Also ordering actuator and cam kit. Will be complete rebuild and require two tech’s. Needs AUTHO. Office to reschedule; ordrng 1 2MAN (2 MAN) and 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11161960 (agitator) and 1 W11219115 (OUTER TUB) and 1 W11385424 (RETAINER ) and 1 W11481722 (ACTUATOR ) and 1 WP8533928 (screw) and 1 WP8533953 (screw) and 1 WPW10215093 (clean out filter)"
Near Belton, TX 76513
Tyler
Job Details: 12/10/2020
DISHWASHER GE GSD2000J01WW Arrived on site to install previously diagnosed heater and door switch for dishwasher that was turning on by itself and not shutting off when it was open. After installing the needed parts I was able to reassembled and tested unit and verified that the unit now turns itself off and the door is open and the heater also kicks on and is heating up the dishwasher as designed there were no leaks before during or after repair call complete
Near Killeen, TX 76542
Al
Job Details: 12/10/2020
OVEN GE JT3500SF2SS "Arrived to install previously ordered part.Removed the unit from the cabinet, disassembled and replaced the upper cooling fan.Reassembled and unit tested as designed.Job completed"
Near Barton Creek, TX 78735
Matthew
Job Details: 12/10/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite to replace control panel. Replaced panel, tested unit and unit is functioning properly. Job complete"
Near Leander, TX 78641
Justin
Job Details: 12/10/2020
DISHWASHER KITCHENAID KDTM804KPS0 Arrived on site for dishwasher leaking from under unit. Upon further inspection I found that it was leaking on the actual water line right behind the water line fitting. Advised customer they would need to get a new water line and to keep the water to unit shut off. Call complete.
Near Austin, TX 78738
Robert
Job Details: 12/10/2020
OVEN KITCHENAID KOSE500ESS02 Arrived on job for complaints of not cooking properly. Ran diagnostics and found no codes. Heating oven and checked temperature good. But put back in diagnostics and temperature showed to be off. Replaced control.
Near Lakeway, TX 78738
Robert
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on job to replace grill. Found part damage in box. Ordered new one. ; ordrng 1 W11028271 (grill-uppr)
Near Pflugerville, TX 78660
Scott
Job Details: 12/10/2020
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site for right front burner not lighting for long period of time. Found cap and burner head not sitting flush . Replaced cap and head . Unit is now igniting properly on all burners . No gas leaks detected at time of service. Job complete .
Near Volente, TX 78641
Justin
Job Details: 12/10/2020
DISHWASHER KITCHENAID KDTE204KPS0 Arrived on site for dishwasher rack not closing. Upon further inspection found adjuster wheel broken and not sitting on rails. Also found upper rack dish rack tines misshaped. Ordering left and right adjusters and dish rack. Office to reschedule. ; ordrng 1 W10847875 (DISH RACK) and 1 W11268086 (RIGHT ADJUSTER) and 1 W11268090 (LEFT ADJUSTER)
Near Pflugerville, TX 78660
Scott
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for control bubbling up. Found plastic on UI console peeling up . Replaced console , all checked normal in diagnostics. No water leaks detected at time of service. Job complete."
Near New Braunfels, TX 78130
Richard
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite for the microwave intermittently heating. During testing could not duplicate the issue. Replaced cap,diode, magnetron, control for the intermittent issue. Put microwave back together and installed it. Microwave tested good. Complete"
Near Harker Heights, TX 76548
Tyler
Job Details: 12/10/2020
DISHWASHER GE GLD4650N10CS Arrived on site for dishwasher not functioning properly. Upon arrival customer stated that the dishwasher sounded like it was constantly trying to drain and never cleaning the dishes. Upon further inspection of the unit I found that the issue was due to a power supply shortage that was being caused in the door switches of the unit occasionally the door switches inside the door of the dishwasher would shake loose internally causing the dishwasher to lose power temporarily then when the dishwasher is turned back on it resets not allowing the customer to use the dishwasher or any functions until it’s done.I ended up putting a new door switches and reset the dishwasher after the 92nd cycle I was able to verify that the dishwasher is now functioning as designed I informed the customer that if they ever see the dishwasher going to that cycle reset again to let it finish all the way out because it is GE dishwashers way of saying that power was cut off too soon befor
Near Harker Heights, TX 76548
Tyler
Job Details: 12/10/2020
REFRIGERATOR GE GSL25IGXBLS "Arrived on site for refrigerator having issues with the ice per the customer. Upon arrival the customer stated that the icemaker is been working perfectly fine the problem they were having is that it would not dispense correctly and occasionally would dispense ice and on other occasions would not do anything at all. Upon further inspection I was able to verify that the auger motor self is functioning and trying to shut off the ice through the bucket and the icemaker is filling and harvesting as it should inside the ice bucket itself the spiral auger arm is broken in certain areas not allowing the ice to be pushed up through the bucket from the back as well as it should be. I was able to reschedule the customer to install the new ice bucket for the customer; ordrng 1 WR17X23255 (ice cont asm)"
Near Bastrop, TX 78602
Matthew
Job Details: 12/10/2020
DISHWASHER GE GDF530PGM0BB "Arrived onsite for dishwasher not draining. Upon arrival unit was pulled from installation location because customer said unit was leaking. Tried to test unit but unit would not fill. Will need fill valve replaced. Wash pump would energize but no water to spray. Tested units drain and seemed to energize as well. Ordering inlet valve, pump and motor and drain pump just in case. Could not identify leak that customer discussed. Updated model number in system ; ordrng 1 PARTSRESEARCH (PARTS RESEARCH )"
Near New Braunfels, TX 78132
Richard
Job Details: 12/10/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for the oven not working properly. Replaced consoled that was ordered. Oven tested good. Complete
Near Smithville, TX 78957
Matthew
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite to replace previously diagnosed parts. Replaced thermistor and IU control. Tested unit and unit is functioning properly. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 12/10/2020
WASHER MAYTAG MVWX655DW1 Arrived to inspect washer not spinning.Found the unit is also not draining.Ordering the drain pump and will return with all previously ordered parts.Office to reschedule the customer for return service.; ordrng 1 W10876600 (drain pump)
Near Waco, TX 76706
Jonathan
Job Details: 12/10/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for a washer that is making a our noise and would sit off. Inspected unit and work area. Customer advised that it was making a weird sound and then we’re kind of a big boom sound. First unit in service diagnostics and found an F7 E5(Shifter fault) error code. Ran unit through service diagnostics and found the shifter not shifting into the spin. Ordering actuator and will return ; ordrng 1 W10913953 (actuator)
Near Waco, TX 76710
Jonathan
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WMH53521HB4 "Arrived on site for a microwave that is still not heating. Inspected unit and work area. Customer advised that after last repair, the unit did work for about two weeks before it completely crapped back out. Tested the unit and confirmed customers complaint of unit not heating. Replaced control as that was the only part I had. And it still would not heat. Attempted to contact tech line by tech line phones were down. Ordering all components related to the heating circuit outside of the parts I’ve already replaced. Will contact tech line on next service and office will need to contact customer about reschedule date due to several PSP items.; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10864741 (MAGNETRON THERMOSTAT) and 1 W10864742 (CAVITY THERMOSTAT ) and 1 W11256462 (diode) and 1 W11371266 (TRANFORMER)"
Near Bartlett, TX 76511
Tyler
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator causing ice build up to reoccur inside the freezer. Upon arrival customer stated that the ice started forming not only on the back wall of the freezer but also the same snowy ice that was noticeable upon the first initial repair at the front of the door was starting to form back indicating hot air was seeping in through the door. Upon further inspection of the door gasket I found it it was ceiling as designed and there was still no internal or external damage to the gasket but the silicone used on prior repair had signs of cracking indicating that the outer chassisIs starting to separate further from the rest of the unit along with hot air to get in past the door and freezing.
Near Killeen, TX 76549
Al
Job Details: 12/10/2020
MICROWAVE GE HVM1540SP1SS "Arrived to inspect microwave mot powering on and unit tripping the breaker when door is opened, the fan turns on.Attempted to confirm the complaint but unit had NO power, so I wasn’t able to confirm the failures.Ordering research for any possible parts such as fuse that will be needed to complete the repair.Will bring all previously ordered parts on return visit.Office to reschedule the customer for return service ; ordrng 1 RESEARCH
Near Harker Heights, TX 76548
Tyler
Job Details: 12/10/2020
DISHWASHER GE GDT580SSF0SS Arrived on Dishwasher still leaking after prior repair. Upon rival I inspected that the door gasket was still intact and sealing designed and was able to verify that it is functioning as intended. Upon deeper inspection I found that due to the prior leak with the door gasket being bad overtime it had allowed water down in between the door in the top of the dishwasher and has caused a crack in the tub due to rusting from prior leaking. We will need to get a HS authorization and need to order a new tub for the dishwasher office to reschedule once availability of part is known. Need office to research tub replacement.
Near Waco, TX 76706
Jonathan
Job Details: 12/10/2020
RANGE WHIRLPOOL WFC150M0JW0
Near Austin, TX 78734
David
Job Details: 12/10/2020
DRYER AMANA NED4655EW1 Arrived on site to diagnose dryer that is taking several cycles to dry clothes. Customer says they had vents cleaned recently. Ran unit and found element is on and heating strong. Found temps of 160 at blower housing. Measured voltage with unit running and found no voltage dropping. Unit seems to be working. Ordering cycling thermostat. If thermostat is dropping off during cycle it can explain long dry times due to element staying off.. ; ordrng 1 WP3387134 (thrmst-fix) and 1 WPW10106710 (test kit)
Near Georgetown, TX 78626
Tommy
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for previously diagnosed parts. Found lower interlock not in place correctly and damaged slightly. Replaced and tested unit. Unit tested good job completed.
Near Manchaca, TX 78652
Leonardo
Job Details: 12/10/2020
RANGE WHIRLPOOL WFG505M0BS Arrived on site to test unit for handle coming off. Test unit and found stripped handle. Replaced handle test unit and unit test good job complete.
Near New Braunfels, TX 78130
Richard
Job Details: 12/10/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the for the dryer not heating. During testing found that there is only 120 vac going to the dryer causing the issue. Advised customer to let maintenance know and have them fix the issue. Complete
Near New Braunfels, TX 78130
Richard
Job Details: 12/10/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the for the dryer not heating. During testing found that there is only 120 vac going to the dryer causing the issue. Advised customer to let maintenance know and have them fix the issue. Complete
Near Leander, TX 78641
Justin
Job Details: 12/10/2020
DRYER WHIRLPOOL WED4815EW1
Near Austin, TX 78758
Scott
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Arrived on site for cooling issues . Found left side of cabinet pulled away and tearing away from unit . Called tech line as well as video chat .
Near Austin, TX 78717
Wesley
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite and replaced damaged door. All checks good.
Near Waco, TX 76705
Jonathan
Job Details: 12/09/2020
DRYER GE GHDP490EF4WW Arrived on site for a dryer that would not start. Inspected unit and work area. Tested voltage at the wall and found proper voltage. Checked the terminal block and found all wiring was correct. Tested the fuse and found the fuse open. Replaced the fuse and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78724
Matthew
Job Details: 12/09/2020
WASHER MAYTAG WFW5620HW0 "Arrived onsite, unit in apartment 3103. Need to order W11354541 (STATOR MOTOR ) and W11322903 (cntrl-elec) as per tech line recommendations. Office to reschedule. ; ordrng 1 W11322903 (cntrl-elec) and 1 W11354541 (STATOR )"
Near Killeen, TX 76542
Al
Job Details: 12/09/2020
WASHER MAYTAG MVWC465HW2
Near Austin, TX 78753
Matthew
Job Details: 12/09/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Arrived to replace previously diagnosed parts. Replaced right side track and slide. Tested and door is fully functioning. Job complete
Near Georgetown, TX 78626
Cliff
Job Details: 12/09/2020
MICROWAVE KITCHENAID KMHC319ESS5 Arrived on site to replace convection assembly for microwave. Due to venting issue and weight of microwave combined second tech will be needed to assist in removal and reinstall of unit. Office to schedule return appointment for two technicians.; ordrng 1 2MANJOB (2MANJOB)
Near Austin, TX 78724
Matthew
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onsite for refrigerator not cooling in FC or RC. Upon arrival could not hear compressor running. Verified incoming voltage 123 vac. Verified evaporator fan and condenser fan running. Checked compressor ohms showed a little high but no burn out. Replaced start device and retested unit. Start device would click every few minutes but compressor would not kick on. Took amp reading and would not exceed .04 amps. Compressor appears to be locked. Will need a sealed system technician for repair. Need to order compressor, evaporator, dryer and valve. Office to reschedule 2HR SS repair.; ordrng 1 2HR (2HR) and 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Austin, TX 78724
Matthew
Job Details: 12/09/2020
OVEN WHIRLPOOL WFE505W0JS0 "Arrived onsite to replace previously diagnosed parts. Replaced main harness, tested unit at 350 degrees and unit is functioning properly. Job complete"
Near Austin, TX 78728
Wesley
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite and replaced stops because the upper rack kept popping loose. All checks good.
Near Austin, TX 78738
Brandon
Job Details: 12/09/2020
OVEN GE ZGP366LR4SS "Arrived on site to replace ignitor, found new ignitor was damaged after I installed it. Ordering ignitor. ; ordrng 1 Wb13x25264 (Ignitor)"
Near Seguin, TX 78155
Noah D
Job Details: 12/09/2020
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site to inspect dishwasher for not draining, per Techline replaced the main control, customer stated it did not fix issue, ordering new drain pump, ; ordrng 1 W11035709 (DRAIN ) and 1 W11131184 (HOSE)"
Near Killeen, TX 76549
Al
Job Details: 12/09/2020
REFRIGERATOR FRIGIDAIRE LFHT2131QF0 Arrived to install previously ordered part.R&R the gasket and unit tested as designed.Job completed
Near Austin, TX 78739
Kevin
Job Details: 12/09/2020
WASHER WHIRLPOOL WTW7340XW0 "Arrived on site and inspected washer and found bearing noise during the spin cycle, At this time washer is not leaking during a cycle, job complete"
Near Kyle, TX 78640
Richard
Job Details: 12/09/2020
RANGE GE JGBS07PEH1WW
Near Kyle, TX 78640
Richard
Job Details: 12/09/2020
DISHWASHER GE GSD2200G02WW Arrived onsite for the dishwasher not draining. During testing found that the knock out has not been removed causing the issue. Removed knock out from garage disposal and dishwasher tested good and draining properly. Complete
Near Belton, TX 76513
Tyler
Job Details: 12/09/2020
WASHER MAYTAG MVWB835DW4
Near Georgetown, TX 78633
Cliff
Job Details: 12/09/2020
DRYER ROPER RED4516FW0 Arrived on site to replace element and heater box for dryer. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Seguin, TX 78155
Noah D
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect fridge for freezer frost, upon inspection found the lower freezer encased in frost, gap was apparent in gasket, led was flashing but was unable to pull drawer due to ice, customer is instructed to defrost unit 2 days before return visit. Office to reschedule ; ordrng 1 W11251749 (LED)"
Near Austin, TX 78757
Scott
Job Details: 12/09/2020
WASHER MAYTAG MVW6230HW0 Arrived on site for left hing rubbing . Found hinge bent and making rubbing noise as well as soft close not working properly . Ordering both hinges . Call to set return . No water leaks detected at time of service.; ordrng 1 W11128305 (HINGE LH) and 1 W11128306 (RH HINGE )
Near Austin, TX 78759
David
Job Details: 12/09/2020
COMPACTOR KITCHENAID KTTS505EPA "Arrived on site to diagnose compactor that is not sitting flush when being rolled out on both sides. Left side stop hits first, with right side still being off by 1/2 inch. Removed the bin drawer and checked and it does not sit square. Based on how the font panel is attached it appears to be twisting the front of the drawer and shifting it. Advised customer to remove that door panel (wood) and reattach it to square the door. If they can not resolve we will need new drawer assembly. Call complete."
Near Austin, TX 78717
Wesley
Job Details: 12/09/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite and found unit will not heat at all and throws f8e0 error. However unit functions perfectly in diagnostics. Ordering panel and returning with control and blower just in case. ; ordrng 1 W11296171 (console)
Near Georgetown, TX 78633
Cliff
Job Details: 12/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker tray damaged. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Leonardo
Job Details: 12/09/2020
DISHWASHER WHIRLPOOL WDF330PAHB3 Arrived on site and unit working they said it’s fix job complete
Near Georgetown, TX 78633
Cliff
Job Details: 12/09/2020
REFRIGERATOR GE GTS22ICMBRWW