Service History 176

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Leander, TX 78641
Kayman
Job Details: 03/30/2021
Arrived onsite returning for refrigerator with frozen FC door. I found the unit at room temp with standing water in the bottom of the FC. I inspected the drain tube in the back and cleared it of debris. I accessed the FC evaporator and didnt see any obvious signs of failure. I tested the bimetal and it tested good. I checked resistance of the heater and it was within range. Both RC and FC evaporator fans functioning as designed. I could hear the 3 way valve cycling as designed. Both rails and brackets felt good and not scratchy. I advised the customer that there may have been a intermittent defrost issue or the door was left open and ice began to form over the drain. I advised they monitor the unit over the next couple of days and let us know if the unit does not get up to temp. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED9270XW0
Near Buda, TX 78610
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect dryer for not spinning, upon inspection found the dryer initiating a cycle but not starting a spin. Found the motor seized due to lint buildup, cleared all lint and found the motor completely blocked, Replaced motor and cleared all lint, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
Justin
Job Details: 03/30/2021
"I arrived on site for a refrigerator that was not making ice. The customer tasted he found the line frozen and replaced that already, he replaced the inlet valve, and the IM heater. He stated it began working for a while after that and has stopped again. I tested the temps in the FC and it was 1?F, the RC was at 34?F, and the ice box was at 20?F. I put the unit into diagnostics mode and I found the IM fill tube heater on, the ice box fan would turn on, the ice box thermistor passed, the IM valve hummed but did not fill the IM mold, the IM had no error codes, and the IM harvested fine. I gained access to the valve and line. I found the valve good and the line was not frozen. I bypassed the filter and the water would then dispense. The customer stated the filter was newer. The customer had a second filter and we switched them out. The water was now dispensing water in test 45 in diagnostics. The unit had a bad filter. The unit is now working as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Jarrell, TX 76537
Wesley
Job Details: 03/30/2021
"Arrived onsite for unit shaking during spin cycle, ran unit on test 12 unit ran full speed spin perfectly. No error codes. Advised customer that unit can shake on off balance loads that can be any size or material. Cleared wl hose to repair false reading induced off balance loads. All checks good."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Manor, TX 78653
Andy
Job Details: 03/30/2021
Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed start device. Removed failed part and replaced with new from stock. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Marcos, TX 78666
Andrew
Job Details: 03/30/2021
"Arrived on site to test unit for excessive shaking. Found unit was not leveled causing tub to lean toward front left corner making the tub shake while in spin. Leveled unit and ran calibration cycle, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
Arrived onsite for wall oven not functioning correctly. Upon inspection found controls were not functioning correctly. Selecting bake or broil would not start function. Replaced main control and reset unit. Tested unit and unit is functioning properly. Recommended customer reconnect unit to WiFi for updates . Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9640XW00
Near Leander, TX 78641
David S
Job Details: 03/30/2021
Arrived on site for washer showing error code f21. I inspected the unit and work area. I found standing water in the washer tube. I removed the water and inspected drain filter. I found the drain filter completely clogged. I removed the debris in the drain filter. I tested the unit and found it draining properly. I spoke to the customer about the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Leander, TX 78641
Justin
Job Details: 03/30/2021
Arrived on site for dishwasher still throwing F9E1 error code. Upon further inspection I found water in the tub and I manually drained the unit. The unit drained as designed. I inspected the drain line and found it not clogged and routed correctly. I gained access to the drain and found it still in good shape and with no loose connections. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed and drained at the end. I found that the vent was motor was throwing the unit off when running a normal cycle. We will need to order the vent was motor and replace it. Office to reschedule.; ordrng 1 W11416460 (Vent Motor) and 1 W11184028 (Vent Motor Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near Elgin, TX 78621
Andy
Job Details: 03/30/2021
Arrived on site for refrigerator light not operating. Tested and inspected unit and found failed LED module. Removed failed part and replaced with new from stock. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Austin, TX 78753
Matthew
Job Details: 03/30/2021
"Arrived onsite for freezer door hard to open. Upon inspection found failing slides. Replaced slides, tested unit and unit is functioning properly. Job complete"
We serviced a
GE DISHWASHER
Model HDA2000G04WW
Near Austin, TX 78758
Scott
Job Details: 03/30/2021
"Arrived on site ,replaced housing and solenoid . Ran test wash and drain . All checked good . No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/30/2021
Arrived on site for Not Heating - Electric Dryer. Ran temps and dryer was not heating with hose off or on. Tested continuity on the thermal fuse and it tested faulty. No evidence of water build up in dryer vent as discovered during a previous repair. Removed thermal fuse and installed new thermal fuse. Dryer heating as designed. Customer stated the vents were recently cleaned again and a good amount of lint came out of the duct during cleaning. Air flow was good while testing. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect refrigerator leaking water from ice maker. Upon further inspection, I found a large block of ice that had formed under the ice bin from the ice maker leaking water and it running down the ice bin door and settling under the ice bin. I tested the ice maker in test 57 and it harvested as designed. Tested in test 45 and it filled and did not overflow.I will replace the UI and leave the unit upon return service. No water leaks observed during service.; ordrng 1 W11405309 (UI) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, TX 78613
Justin
Job Details: 03/30/2021
Arrived on site for a dishwasher with a broken dispenser. Upon further inspection I found the spring bad on the dispenser as before. I installed a new dispenser and ran a test cycle in diagnostics with the outer door off to verify there was a good seal on the dispenser and it was not leaking. No leaks observed at the time of service. The dispenser opened as designed during the test cycle. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS09
Near Austin, TX 78749
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for error code. Found relay error and console and sensor error. Ordering new console and sensor. Will replaced board console and sensor. Fan is coming on thinks unit is hot when its room temp. ; ordrng 1 W11093258 (Console) and 1 W10859573 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Buda, TX 78610
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect fridge for a loud noise during operation, upon inspection found the unit vibrating against cardboard, added sound pads and adjusted fee. No sound heard. Complete"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
David S
Job Details: 03/30/2021
"Arrived on site for right rear burner not lighting properly, and oven temp being off. I inspected the cooktop burners.I found the right rear orfice restricted . I cleared the restriction and tested the burner. I found it working as designed now. I did a temp test on the oven at 350. The oven preheated to 400 degrees and maintained an average temp of 350. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HS0
Near Round Rock, TX 78665
Kayman
Job Details: 03/30/2021
Arrived onsite for PEX. I replaced the microwave and tested the unit. The new unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Taylor, TX 76574
Jimmy J.
Job Details: 03/30/2021
Arrived on site for dryer not drying clothes. Placed in diagnostics and F2E1 came on (stuck UI button). Used thermocouple to test temps and dryer is heating as designed. Customer explained that heating was not the issue but instead the dryer was running too long and items inside were dry. Tested moisture sensor and it is operating as designed. Found front left leg was not lowered. Lowered front left leg and dryer now sits evenly on the tiled floor allowing clothes to make proper contact with the moisture sensor. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Lakeway, TX 78734
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of loud noise, I tested dryer for about 20 minutes with no abnormal noise, tested good."
We serviced a
JENN-AIR RANGE
Model JGS9900CDS02
Near Austin, TX 78746
Kevin
Job Details: 03/30/2021
"Arrived on site and inspected range and found cooktop surface is broken on the corner. Found burner Assembly screws are rusted and or missing on the front right burner, front left burner, and possibly the Right rear burner. Screws will need to be drilled out and the orifice holders would need to be replaced in order to reassemble the cooktop surface.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Cedar Park, TX 78613
Justin
Job Details: 03/30/2021
"Arrived on site for a refrigerator making a loud noise. The customer stated the noise is coming from the FC and can hear it in the vents in the RC. She also stated it is not cooling properly and the IM are no longer working. I tested temps and found the FC at 23?F and the RC at 38?F. I attempted to get the unit into diagnostics mode but the UI was freezing up. Once I got the unit into diagnostics I found the FC thermistor open, and I tried to force defrost in the FC and it did not turn on. I gained access to the FC evap and found significant frost build up. I found the noise coming from frost build up on the ice box fan. I found the thermistors in the FC open and needing to be replaced. I will need to order the harness and replace. I ordered the harness with the thermistor and office will need to reschedule.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Fort Hood, TX 76544
Al
Job Details: 03/30/2021
Arrived on site and inspected washer lid lock issues.Customer also advised the unit skips cycles and sounds extremely loud during spin cycle
We serviced a
WHIRLPOOL DRYER
Model WED9400SU1
Near Kyle, TX 78640
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect dryer for not heating. Upon inspection found the dryer element no longer heating at all, tested the wires and found no resistance through element. Replaced element and cleared lint. Tested unit and found no issues. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
Jonathan
Job Details: 03/30/2021
"I called Techline and spoke to Joel SR# 7729650042. He advised since the thermistors showed the unit to be in the range of the temps recorded, the issue would have to be with a sealed system issue. They advised that if the unit did not have a defrost issue and the thermistors were reading correctly, the unit would have to have a leak or a failing compressor. Spoke to CS and was advised to order the refrigerator side evaporator due to a prior defrost issue in the refrigerator compartment. Ordering parts and office will need to contact customer about her reschedule date if authorization is given. Please schedule for at least three hours for repair. ; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ0
Near Del Valle, TX 78617
Jacob
Job Details: 03/30/2021
Arrived onsite to replace wiring harness. Replaced wiring harness. Tested unit in bake mode. Unit was heating up with no error code returning. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD92HEFW0
Near Austin, TX 78704
Jacob
Job Details: 03/30/2021
Arrived onsite for seal in the dryer door had fallen out. Looked at door. Was able to get seal back on to the door. Tested door. No issues at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Liberty Hill, TX 78642
David S
Job Details: 03/30/2021
Arrived on site for wall oven power cycling its self. I power cycled the break and found the unit still resetting itself. I replaced the main control and the console. I powered the unit back on and found it working as designed. I tested the bake and broil. Both elements come on. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Manor, TX 78653
Andy
Job Details: 03/30/2021
"Arrived on site for microwave debris coming from unit. Tested and inspected unit and found debris in unit, cleaned and vacuumed out. Tested and all operations are normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78626
Tommy
Job Details: 03/30/2021
Arrived onsite for unit range not operating. Upon arrival pulled unit found unit terminal cover was damaged and only had one screw took photos to document. Found terminal block was undamaged and tested voltage found that red wire was hot but black was not hot from outlet unit is only receiving 120 volts. Showed customer. Unit will require and electrician to look at outlet to make sure voltage coming in is fixed to 240. Ordering new cover terminal and screws. ; ordrng 1 WPW10326122 (Cover) and 2 W11233072 (Screw)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78626
Tommy
Job Details: 03/30/2021
Arrived onsite for dishwasher to draining. Upon arrival found unit drain operating and unit had no error codes. Found unit drain hose was incorrectly installed hanging low bringing water back into unit after drain. Adjust hose. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
"Arrived onsite for range duel element not working. Upon inspection found failed LF element. Replaced element, tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Round Rock, TX 78665
David
Job Details: 03/30/2021
Arrived on site to install parts to resolve leaking refrigerator. Replaced filter inlet line and Pex supply line. Ran water and found no drips or leaks present. All is working as designed with no water leaks found. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78730
Kevin
Job Details: 03/30/2021
"Arrived on site and found diffuser is noisy, replaced it and new diffuser sounds correct, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cedar Park, TX 78613
Kayman
Job Details: 03/30/2021
Arrived onsite for refrigerator with light issues. Upon inspection I found the FC light dead. I toggled the door switches but got no response from the lights. I replaced the FC light module and the unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Burnet, TX 78611
Cliff
Job Details: 03/30/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced strike and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR COOKTOP
Model JEC3430HS00
Near Pflugerville, TX 78660
Scott
Job Details: 03/30/2021
"Arrived on site ,cleaned cooktop glass. Installed lens light and grommet on switch . Lens and grommet are secure on glass . Job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Jacob
Job Details: 03/30/2021
Arrived onsite for unit not heating to dry clothes. Tested unit. Unit not heating. Upon further inspection. Found that the igniter was not glowing to start the process. ordered part. Office to reschedule.; ordrng 1 279311 (ignitor kit & bracke)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Del Valle, TX 78617
Jacob
Job Details: 03/30/2021
Arrived onsite for ice maker not making any ice. Looked at the unit.found that the water from the wall was not turned on turned on water. Got ice maker to call for water. No issues at this time. Let tenant know that it takes 3 days to get a full bin of ice. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM2
Near Leander, TX 78641
David S
Job Details: 03/30/2021
Arrived on site for dishwasher leaking. I spoke to the customer and they just wanted the dishwasher looked at and inspected since they had flooding in the house. I inspected the wiring and insulation and found everything in good order. I powered the unit on and ran a diagnostics cycle I found it working as designed. I found 2 of the upper rack wheels broken..; ordrng 2 WPW10350401 (Upper rack wheels)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mustang Ridge, TX 78610
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect washer for water level issues, but upon inspection customer stated the dryer was the unit having the issues, tested dryer and took pictures of unit. The customer will need to clear ducts. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78745
Richard
Job Details: 03/30/2021
Arrived onsite for the refrigerator leaking water. During testing found no leaks. Ice maker water line is dry and main water line going to valve is dry. Ice maker cycled and filled and no leaks detected complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT22INLHW3
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site to evacuate and recover r-134a refrigerant, I evacuated and recovered refrigerant so customer could have the unit dumped.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Leander, TX 78641
David S
Job Details: 03/30/2021
"Arrived on site to install previous diagnosed parts. I gained access to the gearcase. I removed the failed gearcase. I installed a new gear case, splutch assembly, and belt.no ran a calibration cycle on the unit. I also ran a diagnostics cycle and found the unit working as designed. Job complete. No water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED7000DW1
Near Austin, TX 78728
David
Job Details: 03/30/2021
"Arrived on site to diagnose dryer that was heating and not spinning. Removed front panel and found belt cult and loose. Found tensioner unseated and tipped over. Replaced belt and tensioner. Retested and unit is now heating and spinning. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect dishwasher for not starting correctly due to broken button, upon inspection found the button sagging due to a broken support, replaced UI with supports and tested unit, unit worked to specs with no issues. Complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect cooktop ignitors continuously arcing. Upon further inspection, I tested the burners and found the front right burner constantly arcs and never ignites. I found that the small burner cap brass washer is missing. Also found that the unit is not secured to the countertop. I am ordering the burner cap assembly, CNOTE-LSO PER CUSTOMER REQUEST and a CNOTE-PARTS RESEARCH-CLAMPING BRACKETS & SCREWS. No gas leaks detected during service, office to schedule return service. ; ordrng 1 W10836474 (Burner cap assembly) and 1 CNOTE (RESEARCH PARTS-CLAMPING BRACKETS & SCREWS) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXXS0
Near New Braunfels, TX 78130
Andrew
Job Details: 03/30/2021
"Arrived on site to test replace recirculating pump, drain pump, reservoir pan and drain tube. Replaced parts, tested unit, unit is now operating as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/30/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found faulty filter in unit preventing water flow. Advised homeowner on findings and no further repairs needed at this time. No leaks were found at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 106.4116931
Near Leander, TX 78641
David S
Job Details: 03/30/2021
Arrived on site for icemaker still not working. I inspected the unit and work area. I tried to jump the ice maker and found it would not jump. I tested voltage and only found 9 volts. I tested voltage at the control and found the same thing. I I am ordering another control and the emitter and receivers just Incase.; ordrng 1 W11088506 (Control) and 1 W10870822 (Emitter) and 1 W10898445 (Reciever)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Richard
Job Details: 03/30/2021
Arrived onsite for the oven not heating properly. Replaced control and temp sensor and oven tested good and its heating properly. Complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/30/2021
Arrived on site to diagnose a dishwasher that will not cycle. Replaced ui and vent and found no change. Owi will need to be replaced to complete repairs.; ordrng 1 WPW10705575 (Owi)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
David
Job Details: 03/30/2021
"Arrived on site to diagnose microwave with light out. On arrival checked and found light out. Found sliding arm and torsion spring disconnected from tab on door. Ordering new sliding arm and torsion spring, as well as returning with bulb. Office to schedule when parts available.; ordrng 1 WPW10128850 (Sliding Arm kit) and 1 461967570351 (Torsion Spring)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect washer banging noises. Upon further inspection, customer said the unit walked out into the middle of the washroom and was banging loudly. I placed the unit in diagnostics showing no error codes and continued with testing. I pressed won on the tub/basket and it popped back up with minimal movement. The unit operated as designed. I calibrated the unit and tested the agitate and spin modes manually and unit continues to operate as designed. I made recommendations for use & care, as well as, detergent use as customer has a water softener system. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
Arrived onsite for refrigerator icemaker not producing ice. Temps good at 38 degrees and 1 degree. Ice maker fan works. FC/RC fans working. Checked ice-maker error codes and found E2 motor lost position. Ran harvest cycle and did not complete. Replaced icemaker. Tested unit and unit is functioning properly. Filled properly and no leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Cedar Park, TX 78613
Justin
Job Details: 03/30/2021
Arrived on site to install previously diagnosed parts. I installed the module in the FC and the lights began working as designed. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for bottom oven door not opening all the way and making grinding noise. Test unit and found damaged cavity on right and left aide making bottom door not open up.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Leander, TX 78641
David S
Job Details: 03/30/2021
Arrived on site to install previous diagnosed parts. I gained access to the control and turn table. I replaced both with new. I tested the unit and it is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Temple, TX 76504
Tyler
Job Details: 03/30/2021
"Arrived on site for washer not completing cycles and causing a burning smell. Upon arrival into diagnostics and found an F2 E1 as well as an F7e6 area code One of which indicated a stuck UI button in the other indicated an open circuit within the motor. Upon further diagnostics I found underneath the washer that somehow the O-ring to the cam assembly had come detached from the actuator/shifter but there was no visibly broken damage or any indication as to what caused the incident except for the fact that unit was off balance again due to unfinished flooring within garage causing unit to rock back and forth. I ended up re-attaching the cam to the actuator and I really leveled the unit and adjusted the washer to make sure that it was not gonna rock back-and-forth during agitation or spin. I then called whirlpool techline and spoke with Rich sr#7730388854 And documented my findings with techline they advised that due to the unit having a previously repaired and brand new gear case and actuator as well as cam assembly as well as other components underneath the washer that at this point it could have been a mix of how it was repaired as well as the off-balance low that it was having that could lead to the incident they recommend after final testing with him on the phone that the unit is functioning as designed and requires no further repairs but that if the unit does cause this issue to happen again they wouldnt recommend a new actuator in gear case. At this point unit is fully functioning as designed and was not giving any burning smells while on site call complete.F2e1, f7e6"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Cedar Park, TX 78613
Kayman
Job Details: 03/30/2021
Arrived onsite for washer lid broken. I found the plastic part of the lid broken at the left hinge. I replaced the lid and tested the lids function through diagnostics. The unit locked as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/30/2021
Arrived on site for NOW FRIDGE AND FREEZER IS NOT COOLING CORRECTLY--LIGHTS COME ON BUT CANT HEAR IT RUNNING >>>. Found control we installed last visit was faulty. Removed control and installed new control. Removed UI and installed new UI. Inspected deli control harness while waiting for temps to drop and it looked good. Temps started at 75 and dropped to 68 in a ten minute period. Fridge cooling as designed. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL4
Near Austin, TX 78749
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverter motor. Replaced sump and motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW0
Near Salado, TX 76571
Wesley
Job Details: 03/30/2021
Arrived onsite and replaced element and thermostat kit. Unit is running as designed. However I advised customer to have venting cleaned out as airflow does not seem efficient. Rollers check good and are not seized. All is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
"Arrived onsite for dishwasher not washing. Upon inspection found failed pump and motor. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 03/30/2021
Arrived on site to replaced gas shut off. Removed laced valve test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78747
Richard
Job Details: 03/30/2021
Arrived onsite for the washer dispensing hot water on all cycles. During testing found that the temperature switch was not working properly. Causing the issue. When I put it on cold selection hot came out and vise versa. Hose were installed correctly. Replaced temp switch and washer tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GTE21GSHDSS
Near Austin, TX 78734
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of unit leaking due to ice maker hose coming off, found ice build up inside fill tube, I cleared ice and added foil tape to back side of fill tube to prevent hose from coming loose again, unit tested good.
We serviced a
GE REFRIGERATOR
Model ZISB480DMB
Near Lakeway, TX 78734
Luis
Job Details: 03/30/2021
"Arrived on site for unit not powering on. Removed control found burned trace on control,replaced the control,powered unit on compressor powered on,tested fan motor working no odd noises,tested water dispenser passed,ran icemaker through a harvest test passed water filled icemaker."
We serviced a
GE RANGE
Model JBS60RK1SS
Near Austin, TX 78751
Jacob
Job Details: 03/30/2021
Arrived onsite for unit having a crack in the cook top. Saw crack in cooktop. Replace cook top. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model GW399LXUS06
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect range cooktop back right burner valve not functioning. Upon further inspection, I tested all burns and all but the back right burner valve would turn. I removed and replaced the right rear burner valve and tested. Unit is operating as designed. Tested for leaks using liquid leak detector and found no leaks. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect oven for intermittently blacking out screen, found a f6e0 code, spoke with Andrew at Techline Sr # 7730384114 and found no issues with incoming voltage or outlet. Techline suspects ?dirty L1 voltage? but advised ordering console harness. Office to res ; ordrng 1 W10834514 (HARNESS)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Andice, TX 78628
Tommy
Job Details: 03/30/2021
Arrived onsite for unit panel not working correctly. Upon arrival found unit was connected to WiFi. Unit back and broil both operating. Found UI not reading touch well and unit intermittently getting stuck on touch and not reading. Office to reschedule upon receiving console.; ordrng 1 W11296171 (Console)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Elgin, TX 78621
Andy
Job Details: 03/30/2021
Arrived on site for refrigerator not cooling and handle coming office. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78704
Luis
Job Details: 03/30/2021
"Arrived on site for no cool. Removed evaporator cover,found large ice ball on inlet to evaporator diagnosed a leak in the system,ordering a new evaporator and drier. Job will need 2hrs. ; ordrng 1 W10836706 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W10913906 (Access valve) and 1 WPW10507886 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/30/2021
Arrived on site for Range - Damage Control Panel. Dent in overlay. Removed control panel cover and installed new control panel cover. Ordering a new overlay to return and complete repair. ; ordrng 1 W11343212 (Control Panel overlay) and 1 W11343212 (Control Panel Decal)
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/30/2021
Arrived on site for GETS HOT BUT NOT ENOUGH TO DRY CLOTHES. HAVING TO RUN MULTIPLE CYCLES. Found no air coming through the back vent from blower. Opened up dryer and found blower wheel had come off the threads. Secured blower wheel back onto threads and got as tight as it would allow. Reassembled dryer and tested. Dryer heating as designed. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Austin, TX 78729
David
Job Details: 03/30/2021
"Arrived on site to diagnose range that the broiler is not sparking on. When running unit you can hear sparking coming from back of the unit. Found DSI board arcing. Replaced DSi and retested. All elements working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78731
Kevin
Job Details: 03/30/2021
"Arrived on site and inspected unit and did not find any damage to this dishwasher
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Burnet, TX 78611
Cliff
Job Details: 03/30/2021
Arrived on site to diagnose a dishwasher that is leaking. Found water connector not fully tightened causing slow leak. Tightened connector properly and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
GE WASHER/DRYER
Model GUD27ESSMWW
Near Austin, TX 78729
David
Job Details: 03/30/2021
"Arrived on site to diagnose dryer on combo unit making a screeching noise when running. Disassembled unit and found the heating element was rusted out and fell to pieces. One guide had rusted off and fallen under the basket. So when unit is running its just screeching. Replaced heating element and retested. Unit is no longer screeching. Unit does have heavy rust on the inside causing some noise. But it is running and drying.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect washer for not correctly changing cycle selection, replaced knob and had customer test for preferred resistance, customer was happy. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kayman
Job Details: 03/30/2021
Arrived onsite for range with dented handle. I replaced the handle. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Leander, TX 78641
Tommy
Job Details: 03/30/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced drawer and tested found unit operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/30/2021
"Arrived on site to replace cooktop. Replaced cooktop, tested unit, unit works good. Job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect dryer for not heating, upon inspection found the dryer heating but not allowing air though vents, instructed customer to have ducts cleaned. Complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Marcos, TX 78666
Andrew
Job Details: 03/30/2021
"Arrived on site to test unit for not heating. Found unit was misfired at terminal block and a bolt was missing on red wire. Replaced terminal because of stripped nut housing area. Wired terminal correctly, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Austin, TX 78728
Kayman
Job Details: 03/30/2021
Arrived onsite for microwave that had a bulb blow and customer saw sparks. Upon inspection I found the voltage at the socket reversed. Getting voltage when not called for and vise versa. I replaced the socket bulb and main control. I tested the unit and it is now working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78626
Tommy
Job Details: 03/30/2021
Arrived onsite for previously diagnosed parts. Upon arrival found new control was bad. Ordering control returning with control wiring and fuse as well as interlocks just in case. Office to reschedule upon receiving parts.; ordrng 1 W11342846 (Control) and 1 W11333816 (UI) and 1 W11350916 (Harness) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Pflugerville, TX 78660
Kayman
Job Details: 03/30/2021
Arrived onsite to install previously diagnosed parts. I installed the valve and tested the unit. The unit is working as designed at this time. No leaks detected during time of service. I ran a load size calibration as well.
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and inspected microwave door cracked.Confirmed the complaint and replaced it.Customer satisfied Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Jonathan
Job Details: 03/30/2021
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit won?t fill with water. Checked water connections and removed the waterline from the ice machine. Tested the water valve from the wall and found water pressure. Reattach the hose and tested the unit. Confirmed customer complaint. Checked water pressure going to the water valve and found proper pressure coming through the first tube. Replaced valve and tested the unit. The unit had similar results. Attempted to blow through the line from the valve to the reservoir and could not. Unit will need a new tube for repair. Spoke to SR and was advised not to reschedule the customer due to shipping issues. Ordering parts and office will need to contact customer about reschedule date due to shipping.; ordrng 1 WPW10678300 (tube)
We serviced a
FRIGIDAIRE RANGE
Model FGFL67DBD
Near Killeen, TX 76542
Al
Job Details: 03/30/2021
Arrived on site to install previously ordered parts.Removed and replaced the igniters and bake burner with screws.Unit now operating properly to customers satisfaction.Job complete
We serviced a
GE DISHWASHER
Model DDT575SSF4SS
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and installed the wash pump.Reassembled and unit tested as designed.Unit now operating to customers satisfaction.Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Belton, TX 76513
Jonathan
Job Details: 03/30/2021
Arrived on site for a cooktop that the customer can?t see the lettering on. Inspected unit and work area. Confirmed customers complaint and checked new cooktop. Found the new cooktop matching the existing cooktop. Spoke to SR and was advised that this is how the cooktop was designed to be stainless on stainless lettering.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEB3
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
"Arrived on site for a 3/3 for an ice maker not producing ice.Found the unit was not cycling properly.The bail arm was inserted into the wrong port.Corrected the issue and unit cycled, filled and was harvesting when I departed.Job complete"
We serviced a
GE MICROWAVE
Model JVM1740DP1BB
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and found the switches were causing the unit to count down but not power on.Replaced the switches and the unit passed the 2 minute water cup test.Job complete Customer satisfied
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and inspected front load washer leaking.Confirmed the complaint and found the lower dispenser W11321010 is defective and causing the malfunction leaking.Called Whirlpool Tech Line & Spoke with STEVE SR# 7730387324Was advised to replace the dispenser.Office to schedule return services due to part availability Needs more work ; ordrng 1 W11321010 (Dispenser LOWER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Bruceville-Eddy, TX 76524
Tyler
Job Details: 03/30/2021
"Arrived on site for dishwasher needing previously diagnosed motor. After installing needed part I was able to reassemble and verified unit cycles through fill, agitation and drain as designed with no leaks before during or after repair. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Rogers, TX 76569
Wesley
Job Details: 03/30/2021
"Arrived onsite and found f9e1 error. Tested in diagnostics after clearing code. Found possible complications due to loose wiring connections to drain motor. Repaired by securing wiring. All checks good. Advised customer that in even of repeat error codes, ordering control to repair."