We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Lou
Job Details: 04/29/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly and element failures, I removed and replaced the both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Leander, TX 78741
Lou
Job Details: 04/29/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is coming from the freezer section. I could hear the evap fan motor humming, but was a normal sound. Customer advised that it gets louder. I removed the fan in shroud and inspected the blades and they do not appear to be hitting the shroud, but I found markings on the shroud where it appears the fan had been hitting it at some point. I contacted techline and spoke to Joel and advised of the complaint, previous repairs and my findings. Joel advised that since the FC evap fan has been replaced before and the noises the customer is hearing is the same, then the noise is normal noises. He advised to not replace any parts and provided SR#7733551778. I advised the customer of my conversation with tech support and provided them with my business card with the SR# on it to contact the manufacturer with any further complaints. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Liberty Hill, TX 78642
Lou
Job Details: 04/29/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice dispenser divider, dispenser motor, auger yolk and washer and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
SAMSUNG WASHER
Model WF50K7500AV/A2
Near Andice, TX 78628
Lou
Job Details: 04/29/2022
"Arrived on site to inspect washer not spinning clothes and off balance error. Upon further inspection, the customer advised that they could hear the unit making an unusual sound and its not spinning out the clothing. I tested the unit and found that the tub bearing is bad. I researched the tub assembly and found it no longer available. I
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Lou
Job Details: 04/29/2022
"Arrived on site to inspect refrigerator fan being loud. Upon further inspection, the customer advised that the unit makes a loud noise and it doesnt seem to be cooling properly. I found the ice appeared to be melting and the customer advised that the unit will periodically turn off and then come back on. I contacted my service manager CS and advised of the issues and he advised that he would order parts for this unit and get approval from warranty. I advised the customer of the plan for the unit and the office would contact them and schedule return service as soon as all parts are received. I am ordering a CNOTE-CS TO ORDER PARTS and office to schedule return service.; ordrng 1 CNOTE (CS TO ORDER PARTS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Leander, TX 78641
Lou
Job Details: 04/29/2022
"Arrived on site to inspect refrigerator not making ice and water dispenser is slow. I tested the water dispenser and found the water stream is slow almost to a trickle and I could hear the valve humming. I removed the filter and retested and got the same results. I removed and replaced the filter head and retested and got same results. I removed and replaced the inlet valve and during the process, I found the water line loose and leaking at the valve. I retested and the unit is operating as designed. I tested the ice maker in diagnostics test 56-no errors & test 57 and the ice maker harvested as designed. I tested the fill tube in test 45 and the ice maker filled. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Salado, TX 76571
David Z
Job Details: 04/29/2022
"Arrived on site to diagnose ice machine not making any ice. Examined unit and noticed brown buildup and deposits all over inside. I ran the unit and the fill valve sounded weak and at first wouldn't even distribute water. I drained what did pour in the reservoir and found clumps of what appear to be sand coming out. Found the reservoir full of it. Recirc pump was barely moving any water and also full of the sand like material. No repair to be made due to unit being full of sand and sediment and its in the pumps, inlet valve, lines and reservoir. Pictures added to SD. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Waco, TX 76712
Jonathan M
Job Details: 04/29/2022
Arrived on site for an oven that has no power. Inspected unit and work area. Confirmed the customers complaint and checked the thermal fuse. Found it open. Customer advised that they were letting the oven cool down with the door open prior to the unit piping. I did inform them that they cannot do that with this wall oven due to the thermal fuse being able to blow. Replaced the thermal fuse and tested the unit. The unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model PFE28KSKESS
Near Hewitt, TX 76643
Jonathan M
Job Details: 04/29/2022
Arrived on site for a refrigerator that has a gasket thats not ceiling. Inspected unit and work area. Confirm the customers complaint and found the gasket warped on the lower right inside. Checked for the gasket on my truck and found that it had not been received yet. Will return with gasket and rescheduled the customer to 5/9 due to earliest availability. The customer is requesting earlier service if available.; schdld next appmnt for 5/9 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hewitt, TX 76643
Jonathan M
Job Details: 04/29/2022
Arrived on site for a refrigerator that is leaking in the right hand corner of the refrigerator section and in the icemaker section. Inspected unit and work area. The customer advised theyve noticed a lot of water on the right hand side of the refrigerator and that theyve cleaned out the fill cup on the icemaker already. Checked the icemaker area and found the ice bin full of frozen water and ice cubes. Checked the valve area inside the refrigerator and found water leaking from the top of the cabinet where the waterlines going through. Checked the top of the refrigerator and found the fill tube had split up at the top causing the failure and the leaking of water. Replaced the fill tube and tested the unit. The unit is now working as designed with no leaks present during operation. Call complete.
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Salado, TX 76571
David Z
Job Details: 04/29/2022
"Arrived on site to diagnose washer that was not doing anything other than drain and fill. Tested unit and found action in drain and spin, found lid lock not actuating. Replaced lock and tested again. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model LSQ9010PW5
Near Salado, TX 76571
David Z
Job Details: 04/29/2022
Arrived on site and installed new agitator dogs and cap to resolve spinning agitator. Punctured hole for vent in transmission as well with 90 degree angle pick. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Killeen, TX 76542
David Z
Job Details: 04/29/2022
"Arrived on site to replace 3 failed infinite switches on range. Replaced back and front right, and front left switches. Tested unit and found burners good. Checked customers cookware with a straightedge and found several pans and pots that are concave and not making good contact with the range surface, which can also cause unit to cycle incorrectly. Advised to replace the pots and pans with concave bottoms. Call complete."
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Killeen, TX 76542
David Z
Job Details: 04/29/2022
"Arrived on site to diagnose refrigerator that had lost some cooling again. Found FC evap completely frosted over again. Checked heater circuit and found the defrost heater had split and ruptured since last visit. Replaced defrost heater and retested the circuit. Verified circuit complete, bimetal good. Customer will manually defrost unit. Call complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Killeen, TX 76543
David Z
Job Details: 04/29/2022
"Arrived on site to diagnose dryer that is taking several dry cycles to dry clothes. Found unit is not ventilating at all, and blowing air out the lint vent. Removed the vent pipe and verified unit is blowing out the exit, but there is a clog on the vents stopping it from venting. Advised to have vents cleaned to resolve issue. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Troy, TX 76579
Jonathan M
Job Details: 04/29/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E2 (fill valve electrical problem) and F10 E1 (dispenser electrical problem) error codes. I remove the strike from the top of the dishwasher and inserted it into the latch while running a diagnostic test to confirm whether the issue was a something motor problem or one of the other parts ordered. Found the dishwasher drain, feel, and re-circulate as designed. Tested the unit three times to ensure that the spray arms were all moving and spraying. All checked good. Spoke to PR and was advised that if all connections were good, the issue would have to be with the loading of the dishwasher, them not running hot water at the sink prior to washing dishes, or the type of soap being used. Checked the connector at the wash motor and found all connections good. Went over possible issues with the customer and the customer is going to try to run hot water at her sink prior to running her dishwasher. I did find that even after three cycles, the water coming into the unit was not hot. Advised customer of the issue and advised her to keep an ion if the dishwasher actually gets hot water to the dishwasher or not because if not, she may continue to have issues. The unit is working as designed. Call complete."
We serviced a
AMANA DRYER
Model NED5800HW0
Near Lampasas, TX 76550
Tyler
Job Details: 04/29/2022
"Arrived on site for dryer not functions correctly. Upon arrival confirmed complaint but found ui unresponsive to input, and diagnostics couldnt be entered. Found correct power supply voltages. From terminal and ACU to ui but found ui continuously shorting out. Will need office to reschedule once availability of ui controlsplus ACU is known as well as receiving autho for repairs. ; ordrng 1 W11314467 (Ui console) and 1 Cnote (Needs console)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Lakeway, TX 78734
Brandon
Job Details: 04/29/2022
"Arrived on site to inspect lower oven for not heating properly, found broil element failed and burnt a hole in heat shield. ; ordrng 1 W11290999 (Broil heat shield) and 1 W10804429 (Broil element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Lampasas, TX 76550
Tyler
Job Details: 04/29/2022
Arrived on site for refrigerator with failing leds. Upon arrival confirmed issue. Found fc led failing causing dcv short. Replaced led and found full functionality restored to light and dcv components functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78705
Wesley
Job Details: 04/29/2022
Arrived onsite and tested unit for not heating. Found door switch cam out of position. Repaired interlock. Unit is now operating as designed. Advised tenant on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Lakeway, TX 78738
Brandon
Job Details: 04/29/2022
"Arrived on site to inspect unit for not heating properly, found unit would not maintain proper temperature, found bake and broil elements good, sensor to be good, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WVW53UC6FS3
Near Austin, TX 78738
Brandon
Job Details: 04/29/2022
"Arrived on site to inspect unit for dim lights, found loose wire on connection on the right side light, I repaired connection, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78738
Brandon
Job Details: 04/29/2022
"Arrived on site to inspect unit for not heating or drying, found error code 7-1 in diagnostic mode, no heat. I found failed heating element, I replaced element, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite for refrigerator not cooling. Upon arrival I found ice/frost on evap. I removed ice and installed all parts sent with me and advised customer to leave the fridge unplugged overnight with towels around it to let it totally defrost. Job complete. Sr#7733372840
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed. No leaks job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite for double wall oven with fluctuating temps. Upon inspection I found that the door gasket where not sealing properly (flattened on one side) I corrected this and performed svelte temp tested and found unit operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
"Arrived onsite to install previously diagnosed pats. Up arrival I installed new vent wax motor and tuned breaker back on where I found that the breaker looks..abnormal see pix, I ran a test cycle and found that the unit is now operating as designed no leaks. I advised customer to have an electrician come out and take a look at the breaker and fix any issues that may be wrong with it. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model JGCP548HL00
Near Leander, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite to install properly designed parts. Upon arrival I installed new burner heads and tested unit and found unit operating as designed.. job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Austin, TX 78724
Joe Z
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed parts replaced control. Upon arrival found unit reading F3-E0 unplugged unit and unit chimed and read F3-E0 immediately. Replaced control and did not get error code any longer. Test unit by heating oven to 350. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78724
Joe Z
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed parts upon arrival raised unit to begin disassembly. Noticed no signs of leaking oil. Ran diagnostics test found no stored error codes. Ran spin test on all 3 motor speeds and only heard the normal sounds. Found drain hose banging back of unit. Drain hose was not installed correctly.Secured hose from banging back of unit. Test unit 3 times Ran a diagnostics cycle and 2 quick cycles. Also explained to the customer about article placement to even out loads and how to prevent out of balancing from happening. Customer. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC
Near Round Rock, TX 78665
Vincent
Job Details: 04/29/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored error codes. I then ran a diagnostics cycle and completed with no problems. I tilted unit back and checked for any gearcase oil splatter and it was fully dry. Office to order parts and reschedule for service. ; ordrng 1 W11569112 (Dispenser) and 1 W11550898 (Bezel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Lampasas, TX 76550
Tyler
Job Details: 04/29/2022
Arrived on site for refrigerator making loud noise. Upon arrival confirmed issue and found defrost issue in fc. After further inspection I found causing of uneven us a clog + air gap in drain line. Found ice had damaged/ruined evap motor and stat. Replaced evap as and also siliconed and cleared drain line. Found signs of rust behind unit liner. No signs of void yet though. Informed customer unit was ready for use. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near Round Rock, TX 78664
Vincent
Job Details: 04/29/2022
"Arrived on site for refrigerator not making ice, inspected unit and work area. Tested ice maker and the water tube was frozen. The valve was seeping and causing the tube to freeze. Replaced valves and tested unit is now operating as designed. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Briggs, TX 78608
Tyler
Job Details: 04/29/2022
"Arrived on site for dishwasher giving f2e2 error and being unresponsive to input. Upon arrival confirmed error but failed to be able to enter diagnostics to check for further codes. After inspection of control parts I found a lot of corrosion around the ui control that had been caused by exhaust vent leaking moister/steam into control panel. Was able to reschedule customer for 5/6/22 to complete repairs with new ui control, and related vent parts. ; ordrng 1 WPW10469574 (Vent) and 1 WPW10195032 (Deflector)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Round Rock, TX 78664
Vincent
Job Details: 04/29/2022
"Arrived on site to inspect dryer, inspected drum and seals and everything is working as designed. I advised CX that the problem is coming from the washer
We serviced a
WHIRLPOOL WASHER
Model N/A
Near Kempner, TX 76539
Tyler
Job Details: 04/29/2022
Arrived on site for washer needing previously diagnose agitator dog ears as well as inlet valve. Upon arrival reconfirmed issue but found oth inlet valves supplied for repairs couldnt be installed due to incorrect connections. Was able to pull part number from valve and found correct inlet valve still in circulation. Confirmed with SR on part availability and was able to reschedule the customer for 05/06/22 Friday to complete repairs with inlet valve. Agitation cycle now functions as designed. SR already ordered WP8578343 (inlet valve for rescheduling ; ordrng 1 Cnote (SR already ordered valve for job)
We serviced a
WHIRLPOOL WASHER
Model 110.230321
Near Round Rock, TX 78664
Vincent
Job Details: 04/29/2022
"Arrived on site for washer machine not agitation, inspected unit and work area. Tested unit and and there agitator was free spinning. Laid unit back to inspect gearcase and found oil leaking from transmission. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/29/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice stuck in tray causing unit not to harvest. After replacing ice maker I reassembled and tested unit. Found ice maker could fill and harvest as design3d. Informed customer to give unit 24 hrs to fill bucket. Call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78701
Luis
Job Details: 04/29/2022
"Arrived on site. Replaced defective inverter,powered unit on compressor powered on."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78705
Wesley
Job Details: 04/29/2022
Arrived onsite for not starting cycle. and found door switch harness disconnected. Advised customer on repair. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78746
Luis
Job Details: 04/29/2022
"Arrived on site. Replaced defective freezer door,ran diagnostics icemaker passed,ran fill test passed tested water dispenser passed ; used 1 Wpw10334458 (Connector) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Austin, TX 78746
Luis
Job Details: 04/29/2022
"Arrived on site for cooling complaint,adjusted control setting and reset control. Unit cooling correctly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78730
Luis
Job Details: 04/29/2022
"Arrived on site. Diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water. Due to prev visit didnt repair issue charging part only per office.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Luis
Job Details: 04/29/2022
"arrived on site. Replaced freezer and upper first left led module in fresh food section,replaced main control. Installed new drain kit per service pointer,replaced fan motor,secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall with clamps and ties,secured back cover with 4 screws and changed defrost setting to basic. Per service pointer S16360"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Austin, TX 78759
Luis
Job Details: 04/29/2022
"Arrived on site. Installed new control powered unit on,programmed new board power cycled unit,compressor,fans and ui powered on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78758
Luis
Job Details: 04/29/2022
"Arrived on site for no cool. Removed compressor cover found dye in compressor compartment,traced dye to leak at discharge tube,cleaned dye from tube,pressurized unit found dye leaking from weld joint. Repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2844LF7
Near Temple, TX 76502
Jonathan M
Job Details: 04/29/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced defrost thermostat and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Belton, TX 76513
Jonathan M
Job Details: 04/29/2022
"Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that she ran a load of rugs inside of her washer and in the middle of the cycle the washer quit and would not unlock the lid. Confirm the customers complain and check voltage at the wall. Found proper voltage. Checked voltage to the Control and found 125 V going to the control. Found the control not sending voltage anywhere else. Checked my loads and found the drain pump out of rain showing five ohms when it shouldve been registering 15 to 20 ohms. Advise the customer she would need a new drain pump and control for the repair.
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Little River-Academy, TX 76554
Jonathan M
Job Details: 04/29/2022
"Arrived on site for a washing machine that is making abnormal sounds during the wash cycle and is not spinning out clothes. Inspected unit and work area. Ran the unit through diagnostics and found an F0 E5 (off balance load), F7 E5 (shifter fault), and F7 E8 (motor stator over temperature) error codes. I ran the unit through manual agitation and spin and noticed the sound coming from underneath the unit. Attempted to remove the rotor and found the rotor would lean towards every direction but would not come off the driveshaft. Attempted to use a crowbar and flathead screwdriver to remove and was unable to do so even wiggling it from side to side. Spoke to JC and was advised that the unit would need a complete rebuild for repair including the gear case, stater, rotor, gasket, tub, clean out filter, and screws. Advise the customer of the situation and they advised they would prefer not to proceed forward with any repairs as they would prefer just to buy a new washer.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Rogers, TX 76569
Jonathan M
Job Details: 04/29/2022
"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that the unit was seemingly shutting off prior to the end of the cycle and had just rapidly counted down on any cycles other than time dry. I tested the unit and confirmed the customers complaint. Went through testing on the moisture sensor and exhaust thermistor. Found the exhaust thermistor reading 80?F which would be correct. I checked the moisture sensor and could not find resistance between the sensors but could not find resistance between the sensor and chassis ground. According to the text sheet, it didnt indicate that either of those parts were bad. Spoke to PR and was advised that the moisture sensor harness and potentially control would be at fault for this issue. Ordering parts and rescheduled customer to 5/4.; ordrng 1 WPW10298258 (Sensor harness) and 2 WP3387223 (Moisture Sensor)s and 1 W11089308 (Control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a dryer that is not starting. Found door switch mounting screws loose preventing switch from activating. Tightened screws and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a washer that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS2
Near Pflugerville, TX 78660
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a dishwasher that is not turning on. Found control shorted and it will need to be replaced to complete repairs. Return date set for 5/4. CL Only so harness can be repaired if needed.; ordrng 1 W10595568 (Control) and 1 ClOnly (CL Only)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Georgetown, TX 78626
Cliff
Job Details: 04/29/2022
"Arrived on site to diagnose a dryer with paint chips damaging clothes. Found bulkhead paint chipping, and removed failed paint. Reported bulkhead with whirlpool finish paint. Advised customer to let paint cure for 24hrs prior to using unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/29/2022
"Arrived on site for refrigerator not dispensing or making ice. Upon arrival confirmed issue. Found ice maker stuck in harvest mode with full power supply applied. After clearing ice from harvest tray, found ice maker still failing. Found dispenser noise caused from auger sarm spring popping out of place on bucket causing unit to stay in crushed mode during cubbed selection. Will need office to get author prior to rescheduling for ice maker replacement.; ordrng 1 W11284458 (Ice maker) and 1 Cnote (Per sc needs autho for repairs)"
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWB2
Near Lockhart, TX 78644
Andrey
Job Details: 04/29/2022
"Arrived on site to test unit for no function, tested unit found unit is receiving proper voltage, the UI does light up the fuse is good, need control to fix issue
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Dale, TX 78616
Andrey
Job Details: 04/29/2022
"Arrived on site to test unit for not advancing cycles, test unit found bad shift actuator and belt has slipped off and spilt in two, will need shift actuator and belt to fix issue; ordrng 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL DRYER
Model NED5800HW
Near Buda, TX 78610
Kevin
Job Details: 04/29/2022
"Arrived on site and replaced control panel diagnosed on previous visit, after replacement confirm dryer is operating properly, job complete"
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Dripping Springs, TX 78620
Tyler L
Job Details: 04/29/2022
Arrived on site for install of previously diagnosed part. Installed new FC door gasket. Used silicone and heat gun to mold and seal. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Wesley
Job Details: 04/29/2022
Arrived onsite for not making ice. Found ice maker is not cycling but valve works. Ordering icemaker to repair. All else checks good. ; ordrng 1 W11284458 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Wesley
Job Details: 04/29/2022
Arrived onsite and replaced bad sump and motor. Unit is now operating as designed. All checks good. Advised management on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Round Rock, TX 78664
Vincent
Job Details: 04/29/2022
"Arrived on site arrived on site for range not working, inspected unit and work area. Tested all elements and they are all working. The knob for RR element was broken. Explained to CX about my findings and I let her know its a cosmetic part. She will be contacting Whirlpool to see if she can order through them. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Round Rock, TX 78681
Vincent
Job Details: 04/29/2022
"Arrived on site for washer not working, Inspected unit and work area. Tested unit in diagnostics and there was no error codes stored. Did a diagnostics cycle and unit is working as designed. CX explained that softener would not dispense.
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Austin, TX 78704
Wesley
Job Details: 04/29/2022
Arrived onsite for dryer not starting. Found door switch strike broken. Ordering door switch strike to repair. All else checks good. Advised customer ; ordrng 1 W11398789 (Switch strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78704
Wesley
Job Details: 04/29/2022
Arrived onsite for food freezing in the fresh food section top shelf. Temps while onsite were perfect 37 in fridge and 8f in freezer. Determined the cause of the excessive cooling of top shelf was due to the airways being blocked in freezer by product. Approx 10% efficiency. Instructed customer on findings and they were able to increase efficiency to approx 30% by shifting product. Was advised that customer usually has more product in freezer than is currently stored. Advised that blocking the airways in the freezer will result in irregularities like over cooling of the fridge during the cycle and ineffective cooling of freezer product. Customer may reach out to whirlpool to inquire about experienced design incompatibilities.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Volente, TX 78641
Kimo
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed all led modules and the control board and found that the unit is now operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Austin, TX 78723
Joe Z
Job Details: 04/29/2022
"Arrived onsite for The washer won't start, it just beeps. Sometimes unplugging and plugging it back in will fix but not always. Upon arrival Mrs. was not aware that we were scheduled. She said her husband made the call. Found that the star button was failing very intermittently. Found that there was a film of dirt on the touch screen pad. Wiped it a bit and did not continue have issues.
We serviced a
MAYTAG RANGE
Model MGR6875ADS
Near Georgetown, TX 78626
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a range that is not baking. Found upper oven bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78757
Luis
Job Details: 04/29/2022
"Arrived on site for water leaking. Removed drawers in fresh food section,found water in fresh food compartment,removed compressor cover and removed drain extension,found an obstruction in extension tubing. Cleared tube,reinstalled extension customer will defrost fresh food section.
We serviced a
KENMORE REFRIGERATOR
Model 596.785728
Near Georgetown, TX 78628
Cliff
Job Details: 04/29/2022
Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found no failures to unit at this time and advised customer on airflow and that items placed next to damper can and will freeze. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 04/29/2022
"Arrived on site to replace drain pump and control per previous diagnosis. Replaced drain pump and found wires were broken in both wires to drain pump causing short to board and intermittent drain issues. Cut damaged harness and installed butt connections to wires. Replaced control, tested unit, unit working as designed. Advised customer to download Maytag app and connect units to WiFi. No leaks detected. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near New Braunfels, TX 78132
Andrew
Job Details: 04/29/2022
"Arrived on site to test unit for not cooling properly and no ice production. Found restriction in sealed system. FC evap had frost build up on top 4 coils and not frost pattern on remaining evap. Compressor running and pulling .6amps. Ice maker not responding to diagnostics. Found ice maker receiving 29vac. Recommend sealed system, ice maker and control board ; ordrng 1 5304475104 (Compressor) and 1 5303918284 (Evap) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV) and 1 Nitrogen (Nitrogen) and 1 5303918214 (BI-Metal)"
We serviced a
LG MICROWAVE
Model LMH2235ST
Near San Marcos, TX 78666
Andrew
Job Details: 04/29/2022
Arrived on site to test unit for buttons intermittently working. Verified buttons not responding. Cycled power to unit and unit is now working as designed. Recommend replacing control and console. Control is discontinued EBR77659102. Assembly is also discontinued ACM74119008. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Kyle, TX 78640
Andrew
Job Details: 04/29/2022
Arrived on site to test unit for loud noise. Found compressor brackets were loose on front of unit causing vibration sound. Tightened bracket bolts and noise is no longer present. Job complete.
We serviced a
LG WASHER
Model WM2010CW
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/29/2022
"Arrived on site with 2nd tech for stacked washer bellow being crinkled. Inspected unit and work area. Found spring and front bellow clamp settings in basket. Removed dryer and found major lint buildup in home dryer vent. Found washer spring retaining clip had came off and causing spring to come detached. Reinstalled spring and added zip tied to both retaining clips to keep in place. Reinstalled front bellow clamp. Performed diagnostics mode and tested operation for slow to water pressure coming from cold inlet valve. Will need to replace cold inlet valve to repair. Removed failed inlet valve and installed new. Assembled unit and performed diagnostics mode. Found unit operating as designed, no water leaks detected.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Austin, TX 78703
Wesley
Job Details: 04/29/2022
"Arrived onsite for touch panel stuck button and disconnected harness error, cleared codes and tested unit for issue. All is operating as designed at time service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Austin, TX 78702
Joe Z
Job Details: 04/29/2022
Arrived onsite to install previously diagnosed parts. Upon arrival found that the mount gaskets were missed when the tub was replaced on previous visit. Installed new mounts with gaskets. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
LG WASHER
Model WM3470HVA
Near Austin, TX 78703
Wesley
Job Details: 04/29/2022
"Arrived onsite and replaced electronics to repair the intermittent unresponsive symptom. Tested unit. All checks good. Repair complete. Unit is now operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78702
Joe Z
Job Details: 04/29/2022
Arrived onsite for The water intake is cracked and does not take water in to the machine without also leaking everywhere. Upon arrival found the cold side of the valve broken. Need to replace water valve. Replaced water valve. Test unit unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78702
Joe Z
Job Details: 04/29/2022
Arrived onsite for E2 - Error Code. Upon arrival found tub full of water. Test unit and drain pump would hum but not drain. Drained all water with shop vac. Found 120 getting to pump. Need to replace drain pump. Replaced drain pump and test unit. Unit now operates correctly. No leaks present at this time. Job complete
We serviced a
GE DRYER
Model GTD42GASJ2WW
Near Austin, TX 78756
Matthew
Job Details: 04/29/2022
"Arrived onsite for dryer not heating after last repair. Upon inspection found faulty tstat. Replaced tstat and tested. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBS277SSS04
Near Austin, TX 78703
Wesley
Job Details: 04/29/2022
Arrived onsite and replaced the shorted upper hidden bake element. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
MAYTAG MICROWAVE
Model UMV1142AAB
Near Kyle, TX 78640
Andrey
Job Details: 04/29/2022
"Arrived on site to test unit for panel separating, tested unit found side of the door is broken and coming apart, need door panel assembly to fix issue, part required is no longer available, if part can be found, office to follow up,; ordrng 1 58001318 (Door panel assembly)"
We serviced a
KENMORE DRYER
Model 110.6513241
Near San Marcos, TX 78666
Andrey
Job Details: 04/29/2022
Arrived on site to replace previously diagnosed door switch and belt replaced part tested unit unit now running as designed
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS09
Near Pflugerville, TX 78660
Vincent
Job Details: 04/28/2022
"Arrived on site to inspect oven, inspected unit and work area. I set unit in preheat to test and there was smoke coming from oven. Explained to CX that oven has to run for a good time to break it in and stop smoking. Unit is working as designed, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Kimo
Job Details: 04/28/2022
Arrived onsite for dryer with a burned up terminal block. Upon inspection found that the block needed to be replaced. I did so but the cord was not good. Customer elected to get there own cord and installed it them selves. Customer asked me to leave unit away from wall. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Pflugerville, TX 78660
Vincent
Job Details: 04/28/2022
"Arrived on side refrigerator not cooling, expected unit and work area. Removed evaporator cover and there was no frost On the evaporator at all evaporator was actually sweating. Pulled unit out To inspect compressor. Compressor was really hot and not shutting off at all. I tested voltage at the wall and voltage was good. I am going to order a seal system repair on the unit. No water leaks detected during service.; ordrng 1 W10507884 (Compressor) and 1 W11164117 (Condenser) and 1 WP2188823 (Evaporator) and 1 WP2323198 (Heater) and 1 WPW10143759 (Dryer with dye)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Vincent
Job Details: 04/28/2022
"Arrived on site for cooktop burner not staying on. Inspected unit and work area. Tested unit and found middle burner cutting off at the lowest setting. The orifices in the middle burner where clogged up. I cleaned all orifices with my special tool. Tested unit and is now operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Pflugerville, TX 78660
Vincent
Job Details: 04/28/2022
"Arrived on site to install previously order parts. No gas leaks detected, Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/28/2022
Arrived on site to diagnose a refrigerator that is leaking in the rc. Found rc evap drain clogged and cleared drain. All is working properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR RANGE
Model JDRP548HM01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/28/2022
Arrived on site to diagnose a range that sparked when plugged in. Found griddle wiring not connected causing short to ground. Replaced terminal on L2 wiring and reconnected griddle properly. Tested unit and found all is functioning properly at this time. Tech line rep ChrisFile# 7733541602
We serviced a
EWAVE WINE COOLER
Model MCWC30M
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/28/2022
Arrived on site to diagnose a wine cooler that is not cooling. Unit is an Ewave wine cooler and not a Magic Chef. Documented model tag in sd pics. Ewave is a brand that we do not service and AHS will need to transfer call to ewave servicer.; ordrng 1 Transfercall (Not a brand we service.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78748
Luis
Job Details: 04/28/2022
Arrived on site. Found new door damaged ordering another fresh food door. ; ordrng 1 LW11037738 (Ff door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78744
Luis
Job Details: 04/28/2022
"Arrived on site. Diagnosed a defective air baffle,condenser fan motor and blade. Replaced fan,baffle and blade powered unit on unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXTS00
Near Killeen, TX 76549
Tyler
Job Details: 04/28/2022
Arrived on site for fridge needing previously diagnosed sealed system and defrost/stat repairs. Upon arrival recovered 5oz of refrigerant from unit. Installed all required parts then reassembled and tested unit after verifying no leaks during vacuum process. Found after 20-25 minutes then unit safely stayed at 0/150(L/H) psi. I formed customer to allow unit 24 hrs to stabilize temps. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78747
Luis
Job Details: 04/28/2022
"Arrived on site for no ice. Ran diagnostics icemaker not running through a cycle,installed a new icemaker,ran diagnostics icemaker passed harvest ran fill test passed. Repair covered by Appliance Express 1 year warranty"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78747
Luis
Job Details: 04/28/2022
"Arrived on site for door issues. Found fresh food door not sealing,added washer to hinge reinstalled door checked door operation and seal good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Leander, TX 78641
Kimo
Job Details: 04/28/2022
Arrived onsite for dishwasher with a latch issue. Actual issue is door falling open. Upon inspection found right friction pad missing ordering WP8268961 friction pad. Scheduled return date for 05/03/22; ordrng 2 WP8268961 (PAD)s
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/28/2022
"Arrived on site to inspect unit for lower oven not heating, found failed TOD after customer ran self clean, I replace TOD, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW9400SU01
Near Leander, TX 78641
Kimo
Job Details: 04/28/2022
Arrived onsite for washer banging around in spin. Upon inspection I found that the basket had broken off the welds on the spider. I attempted to quote customer but found basket was disconnected.