We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
Tyler
Job Details: 05/08/2023
Arrived on site for refrigerator not dispensing ice correctly per customer on arrival. Upon arrival confirmed complaint found cause of failure was ice guide not being swapped over when ice door was replaced. Rescheduled customer for 05/13/23 to complete repairs with new ice guide WPW10435760.; ordrng 1 WPW10435760 (Ice guide)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78728
Wesley
Job Details: 05/08/2023
Arrived onsite for dryer not drying well and was able to determine poor airflow the cause of the failure. Advised on correcting the issue and having the duct cleaned and appropriately installed without crushing to allow for proper airflow. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Pflugerville, TX 78660
Matthew
Job Details: 05/08/2023
Arrived onsite for failed grates. Upon arrival inspected unit and found failed wok style grates. Called safety team. Safety granted PL- K16zgv1wPL1. Owing grates. Office to reschedule. Sr#7736319251; ordrng 2 W11380124 (Wok grate)s
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78726
Kimo
Job Details: 05/08/2023
Arrived onsite for a dryer that is no longer heating. Upon inspection I found that the unit had no airflow with the vent tube connected and with it off full air flow returned. Up further inspection I found that the heating element had separated. I replace the element and advise the cx to have the vents clean. Cx agreed and I replace the heating element and tested the unit and found that the unit is now heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76708
Jonathan M
Job Details: 05/08/2023
Arrived on site for a refrigerator that has frost occurring in the freezer section. Inspected unit and work area. The customer advised that the unit stopped cooling in the refrigerator section and then began to frost all over the evaporator cover in the freezer. She had unplugged it after this happened due to calling in for service. Found the unit completely defrosted upon entry. Send access to the evaporator and check the heater for resistance. Found proper resistance. Checked the freezer harness for any of the fuses to be open. Found them both within range and showing they were not blown. Replaced the evaporator thermistor and control and tested the unit. The unit began to cool and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Blanco, TX 78606
Andrew
Job Details: 05/08/2023
"Arrived on site to test unit for loud noise. Found idler was seized and rollers were not spinning freely. Also found blower wheel was broken and when heated would cause grinding noise. Replaced all 5 rollers, idler, belt and blower wheel. Unit now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78757
Scott
Job Details: 05/08/2023
Arrived on site for fridge shutting off . Customer had video of unit flashing on and off . Happens randomly . Been a few day since last time it did that .ran diagnostics. Couldnt duplicate power outage . Compressor pulling .9 to 1 amp. Found a bad solder weld on control . Replaced control . Reran all tests again. All tests passed . No water leaks detected at this time
We serviced a
GE OVEN
Model PT916SR2SS
Near Austin, TX 78738
Leonardo
Job Details: 05/08/2023
Arrived on site to replace blower. Replaced blower test unit and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Andrey
Job Details: 05/08/2023
"Arrived on site to test unit for noise during agitation, tested found noise coming from cam, nut got loose causing the interlocking teeth to grind, replaced cam and tested, u it is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Scott
Job Details: 05/08/2023
"Arrived on site for fridge not cooling . Found Units cooling , but ice maker is flooding freezer due to tube not inserted in fill cup on ice maker . Removed ice from freezer liner and properly inserted fill tube . Ranharvest and IM is performing as designed . No other issues found . No water leaks detected at this time. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Jonestown, TX 78645
Maurice R
Job Details: 05/08/2023
"Arrived onsite for refrigerator damage wheel. On inspection fund the right wheel missing. Pulled the unit out and gain access to the bottom of the unit, replaced the feet assembly and reassembled the unit and rolled the unit back into the cove. Re level the unit. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Austin, TX 78754
Matthew
Job Details: 05/08/2023
Arrived onsite for unit leaking. Upon arrival inspected unit. Found unit valve failed. Replaced valve. Tested unit and no signs of any other leaks. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Cypress Mill, TX 78663
Andrew
Job Details: 05/08/2023
"1234-Arrived on site to test unit for frost build up in FC. Found plastic trim liner had excessive gap causing air leak and frost build up. Last visit on 08/29/2022 noticed gap and filled with silicone with hopes of making it air tight. Found ice formed between linear and made gap larger, was able to put fingers through. Documented with Techline and unit was submitted for review. Job complete. SR#7736354441."
We serviced a
LG RANGE
Model LRG3194ST/00
Near Austin, TX 78727
Wesley
Job Details: 05/08/2023
Arrived onsite for oven not heating and f9 error. Determined failure to be weak flow ignitor.Completed repair and tested. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Waco, TX 76710
Jonathan M
Job Details: 05/08/2023
"Arrived on site for a washing machine that is still not progressing through cycles. Inspected unit and work area. Replaced of the control as diagnosed per last visit and tested the unit. Still had the same issue with the unit not allowing the drum to spin. Did check underneath the basket and did not find any items stuck between the basket and tub. Check resistance through the motor, shifter, and capacitor, and all tests passed. Removed the rotary switches off my control when trying to get the unit to spin to eliminate any rotary switch issues. Spoke to SW, and was advised that the issue could still be with the motor but at this point due to multiple written off parts, we could not write off any further parts for this unit. Advise the customer and the customer advised that he had already planned on buying a new washer anyway, and did not want to proceed further with any further service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Temple, TX 76504
Jonathan M
Job Details: 05/08/2023
"Arrived on site for a washing machine that is buzzing and is not starting cycles. Inspected unit and work area. Customer advised that the unit did not finish the cycle and began to drain immediately after the cycle it was cleared, she advised that since then, they have run a couple different troubleshooting steps to try to get the unit to work. She advised that her daughter had pushed and held the button for 5 to 10 seconds, and it began to work after that. She also advised that during the drain and spin portion of the cycle, it seems to drain and spin several times before actually completing the cycle. I did explain to the customer that when the unit goes off balance, that typically the unit will be stuck in a drain, and the only way to clear that is to hold the cancel button for at least 5 to 7 seconds. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test, and the unit ran as designed. I did explain to the customer that the drain and spin portion of the cycle is going to go through a couple different spins and drains before it completes and that it is designed to run for at least about 20 minutes. The unit is working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS4
Near Austin, TX 78738
Luis
Job Details: 05/08/2023
"Arrived on site. Replaced defective recirculating pump,powered unit on pump working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Marble Falls, TX 78654
Lou
Job Details: 05/08/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good and I installed 5.0oz of R134a refrigerant and monitored pressures. Pressures held good and unit is cooling as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Waco, TX 76701
Jonathan M
Job Details: 05/08/2023
"Arrived on site for a washing machine. That is not spinning out clothes. Inspected unit and work area. Ran into diagnostics in for an F0 E5 (off balance load) error code. I ran the unit through manual diagnostics and everything checked good. Ran the unit through an auto test in the unit ran as designed. Ran the unit on a high speed spin for over two minutes and cannot get the unit to bolt. Check the suspension on the unit and found the suspension was good. Did advise to the customer that the issue was most likely with an off-balance load and that certain loads like sheets, blankets, or other bulky items may have a harder time completing cycles. The unit is working as designed. Car complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Buda, TX 78610
Kevin
Job Details: 05/08/2023
"Arrived on site and replaced water line connectors, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
David Z
Job Details: 05/08/2023
Arrived on site to diagnose microwave with stationary turntable. Tested unit and found turntable not moving. Toggled the turntable on / off button next to start and verified turntable came on properly. Customer had disabled on accident and just needed to turn it back on. Repair completed.
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430DS03
Near Austin, TX 78759
Wesley
Job Details: 05/08/2023
Arrived onsite and found unit operating with failed console. Replaced console unit is now operating as designed. Tested. All checks good
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Lago Vista, TX 78645
Vincent
Job Details: 05/08/2023
"Arrived on site to install lid for washer, inspected unit and work area. Installed new lid and did not need the hinges. Tested the functionality of the lid and its working perfectly. No leaks where observed during service. Job completed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/08/2023
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2. I cleared the code and continued with testing. As soon as the unit dispensed water into the tub, when the motor was supposed to come on, the drain pump kicked on and water began to leak out onto the floor. I stopped testing and cleaned the water and pulled the unit out to find the drain hose was not attached. I had the customer sign the waiver of damages when working with water. Due to the error code, I removed and replaced the sump/motor assembly and reattached the drain hose properly and tested the unit. Unit is operating as designed with no further leaks. I advised the customer of my repairs. No water leaks observed at the end of service, job completed."
We serviced a
LG DRYER
Model DLG3401W
Near Austin, TX 78722
Scott
Job Details: 05/03/2023
"Arrived on site for dryer not heating. Unit is not heating but would tumble . Ran diagnostics and found control failed .
We serviced a
LG WASHER
Model WM2487HWMA
Near Georgetown, TX 78628
Lou
Job Details: 05/03/2023
"Arrived on site to inspect washer not starting a cycle without having to be unplugged and plugged back in. Upon further inspection, the customer advised that the unit will so,e times start and wash a load of clothes, but they will have to unplug the unit and then plug it in to get the unit to finish a cycle. I placed the unit in diagnostics showing no error codes and tested the unit. The unit operated as designed in diagnostics. I ran a speed wash and the unit operated as designed. The customer advised that they will attempt to set the washer on certain settings and it wont respond (turn on). I checked the control harness and all connections were good. Tested voltage at the wall and its showing 122V. Based off the description the customer gave of the issues theyve been experiencing, I advised the customer that there is an issue with the main control or control panel.
We serviced a
GE WASHER
Model GFW850SPN0DG
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/03/2023
Arrived onsite for previously diagnosed parts. Installed the control board and reassembled the unit. Tested unit and it is operating as designed and no water leaks detected.
We serviced a
JENN-AIR OVEN
Model JMC2430IL03
Near Granite Shoals, TX 78654
Gerry C
Job Details: 05/03/2023
"JMC2430IL03 Arrived to inspect potato cooking and convection heating. The customer presented two potatoes for testing, they had been refrigerated and were at 36?F. The unit started the cook for the two average sized baked potatoes and 8:54 was the initial cooking time. The unit completed and the smaller of the two was 206? and the larger was 195? internal and cooked approximately 20%. I then attempted a single, 46? degree large sized potato, obtained from a local store and it heated to 196? after 5:33 program time. I advised the customer to attempt potato cooking with room temperature potatos and see if the results are acceptable. Additionally, I advised trying different doneness settings. Convection bake at 375, with a starting temperature of 145? and after 25 minutes the unit reached 325 and then cooled to 140? and I ceased the test and contact tech assist. Spoke with Ed and got cut off. Called back and reached Austin. SR# 7736323910. Through various testing measures, we found the L2 line showing ground. Only one circuit breaker is installed and I verified it cuts power to L1. I advised the customer that there is an electrical supply issue and to ensure both L1 and L2 are supplied to the unit, with N as well. I left the breaker off due to unknown wiring issues. Customer will contact us if there are further issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78722
Scott
Job Details: 05/03/2023
"Arrived on site for cooling issues in both sections. Found evap cover frosted over. Found evap drain pan covered in ice . Checked heater and ohm out correctly. Unit is not going thru a complete defrost . Recommended replacing heater and adding element prob kit . ordrng 1 W11446726 (Ui)"
We serviced a
LG REFRIGERATOR
Model LFX31925SB/02
Near Georgetown, TX 78628
Lou
Job Details: 05/03/2023
"Arrived on site to inspect refrigerator needing the coils cleaned. Upon further inspection, the customer pointed out that there is cold air coming from the front of the unit from in between the RC doors. I opened the RC doors and found the mullion not making contact with the pivot block and the mullion was staying in the open door position even when the door was closed. I found the RC doors not level and the unit rocking back and forth from the back right corner to the front left corner. I pulled the unit out to inspect the coils and compressor and found the coils werent bad and the customer requested that I clean them. Using my shop vac, I cleaned the coils and other debris from the unit (photos). Placed the unit back in its space and leveled the unit. Tested the door opening/closing and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78730
Paul
Job Details: 05/03/2023
Arrived onsite for a refrigerator that is still making chime noises and displaying power outage on the eyebrow UI. I inspected the unit then disconnected power. I found that after the compressor started up the condenser fan tried to start but stopped. I spun the fan blade and it started running. I powered the unit off again then powered back up and checked voltage to the fan. I had 12VDC and the fan started then stopped again. I spun the blade and it started running again. ordrng 1 W11024494 (Condenser fan)
We serviced a
JENN-AIR COOKTOP
Model JGC8430BDW
Near Georgetown, TX 78633
Lou
Job Details: 05/03/2023
"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, the customer advised the front right burner wont ignite. I tested all burners and found the front right not functioning. I found the ignitor arcing downward. Removed the burner cap and inspected the ignitor and found a small metal lint piece that looked as if it were from a Brillo pad or some sort of wire type cleaning pad on the ignitor. I removed the debris and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Pflugerville, TX 78660
Scott
Job Details: 05/03/2023
"Arrived on site for dishwasher making a lot of noise during wash cycle and dispenser door stuck open . Found spring in door had popped out of bracket ,reinstalled spring . Dispenser door is now operational. Unit is draining properly. Wash motor is very loud and sprayer arms are very clogged with debris . Ordering sump and motor and spray arms . ordrng 1 WPW10498900 (Spray arm upper) and 1 WPW10605057 (Sump and motor) and 1 WPW10491331 (Spray arm)"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Belton, TX 76513
Jonathan M
Job Details: 05/03/2023
"Arrived on site for a microwave that has no power. Inspected unit and work area. Customer advised that the issue was not with the unit not powering on but with the unit intermittently not heating. Ran testing on the microwave and the microwave. Work the first four times. on the fifth try, found the unit running, but not heating. I pressed up on the right hand side of the microwave door and found the unit immediately start buzzing and heating as designed. Removed the unit from the wall and accessed the door switches. Moved up the door switch assembly towards the door, lever and tested the unit several times. Found the unit working and operating as designed. Call complete."
We serviced a
FRIGIDAIRE FREEZER
Model FGFU19F6QFD
Near Austin, TX 78733
Luis
Job Details: 05/03/2023
"Arrived on site. Removed evaporator cover found ice build up on upper section of evaporator no frost on lower section,defrosted ice let unit run no frost formation on lower section diagnosed a sealed system issue. Job will need a new compressor,evaporator,heat exchanger,filter drier and access stub. Need autho approval ; ordrng 1 5303918358 (Drier) and 1 5304494536 (Compressor) and 1 297217900 (Heat exchanger) and 1 297414901 (Evaporator) and 1 Tj90sf8404 (Access valve) and 1 297001704 (Insulation) and 1 2xsealedsystem
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Pflugerville, TX 78660
Wesley
Job Details: 05/03/2023
Arrived onsite and found unit operating with off balance symptoms and week suspension.Completed repair and tested. All checks good. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 05/03/2023
"KBFC42FTS03 Arrived to inspect water found on floor. The customer advised me there were at least two instances of a puddle formed across the front of the unit below the FC door. I could see evidence of the issue and inspected further. Unit will require the FC gasket 2309216 to ensure repair integrity. Other adjustments will be required, returning tech to contact tech GC for details. No leaks of the water supply observed during service. ; O-emld tckt"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Austin, TX 78738
Kevin
Job Details: 05/03/2023
Arrived on site and found on location and is using a sniffer. Gas leak is coming from regulator. Used bubble solution on all connections to regulator but did not see any evidence of a leak. Replaced regulator and used bubble solution again and still Didnt find any evidence. Insured range is working properly by starting a big cycle and turning on all burners. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78758
Wesley
Job Details: 05/03/2023
"Arrived onsite for absolute no cool and determined the refrigerator had complete cooling loss due to a leak. Advised sealed system components were still under manufacturers warranty. Replaced fresh food evap and compressor. Installed dye drier and access valve. Pulled vacuum on unit and charged with 6 oz of r134a. Unit is now running and cooling at time of service, advised customer on establishing proper cooling before resuming normal use.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS
Near Austin, TX 78703
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for unit flashing lights. Customer showed me the problem and he was hitting the start button but mot closing the door with it 3 seconds so unit would beep and flash lights. Showed customer to close the door with in 3 seconds after hiring start unit working as designed. Job complete.
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Cedar Park, TX 78613
Vincent
Job Details: 05/03/2023
Arrived on site for washer not spinning out the clothes all the way. I tested unit in diagnostics and found no error codes stored. I then ran test spin and completed the test just fine. I explained to customer its possible it will need a new control and drain pump. I submitted for just the replacement of the control. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Austin, TX 78721
Scott
Job Details: 05/03/2023
Arrived on site for fridge not cooling . Found FZ evap covered in ice and bowing out . Steamed cover off . Found thermistor wire broken in cabinet. Call whirlpool tech line .
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78723
Scott
Job Details: 05/03/2023
"Arrived on site for dryer tumbling but not heating . Checked voltage at terminal block and found outlet is dropping a leg of power ,did breaker reset . No changes in voltage . Recommended to customer to check outlet and breaker . No lint build up at time of service . Job complete ."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Cedar Park, TX 78613
Vincent
Job Details: 05/03/2023
"Arrived on site for built in refrigerator, inspected unit and work area. Installed parts ordered by previous tech. Pulled unit out on my floor protector to shut the water off. I then gained access to replace the water valve and filter housing.unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 05/03/2023
"Arrived on site to inspect dishwasher with not power. Upon further inspection, I attempted to test the unit and the control panel failed to respond. I tested the outlet and found no power to it. Checked the breaker and it had not tripped. Cycled power and retested the outlet and still no power. I checked the disposal outlet and found no power as well. Customer turned the disposal on and next to the switch, on a far wall to the left of t(e unit, was another switch in the off position. I asked the customer to turn the switch on and at that time, the unit powered on. I advised the customer that that switch is wired into the circuit for the dishwasher. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78746
Matthew
Job Details: 05/03/2023
"Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostics and found stored error codes 10/2 inlet error, 8/2 vent motor error cleared codes and tested. Found that noise was only present during the wash cycle when the wash motor was energizing. Possible debris in motor. Unit is completing wash cycle properly, just noisy. Customer decided since unit is still functioning, he is holding off on motor replacement for now. Only collected service visit. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model MIM1554XRS1
Near Austin, TX 78746
Matthew
Job Details: 05/03/2023
Arrived onsite to perform ice machine cleaning. Notified customer that this unit does not have a built in filter. Removed all remaining ice and cleaned. Performed ice maker cleaning.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Leander, TX 78641
Kimo
Job Details: 05/03/2023
"Arrived onsite to install previously diagnosed part. Upon arrival I installed the new console and tested the unit and found that the unit is now operating as designed job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM3
Near Killeen, TX 76542
Tyler
Job Details: 05/03/2023
Arrived on site for refrigerator not allowing led functions and dispenser ice door opening at random. Upon arrival confirmed complaint and test ui and dispenser hardware. Found no visual or part failures during tests. Found intermittent power loss from hv control. Replaced control the reprogrammed unit. Found ui responsive and lights no longer flashing. Informed customer if issue does reoccur it would be recommended to replace ui membrane/ui control asm kit and put in sd quick pic if issue reoccurs. Uni5 working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Tyler
Job Details: 05/03/2023
Arrived on site for refrigerator not allowing fc or upper rc leds to function correctly. Upon arrival confirmed issue. Found proper voltage coming from control and fc led was still intact and functioning. Found upper back left leg in rc had failed. I made repairs. Found all leds working as designed. Call complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Georgetown, TX 78633
Tyler
Job Details: 05/03/2023
Arrived on site for w dryer not heat8ng correctly. Upon arrival confirmed issue. Found heat8ng hardware as well as power supply all working correctly but found airflow restriction between dryer and venting of home. Was able to instruct customer on best vent cleaning methods to insure airflow wouldnt cause further failure. Found coils not grounded or warped. Unit working as designed. Call complete
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near New Braunfels, TX 78130
Andrew
Job Details: 05/03/2023
Arrived on site and replaced damaged cooktop. Foil taped vent and verified no air leaks. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78744
Leonardo
Job Details: 05/03/2023
Arrived on site to replace tub. Replaced tub and found damaged right hinge and broken stopper. Will order new hinge and stopper tub has been replaced. Office to reschedule ; ordrng 1 W11613572 (Right hinge) and 2 WPW10082861 (Stopper)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Luis
Job Details: 05/03/2023
"Arrived on site. Replaced defective ice box fan ran diagnostics fan powered on,ran harvest test on icemaker passed,ran fill test passed good air flow entering icemaker compartmen
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, TX 78132
Andrew
Job Details: 05/03/2023
Arrived on site to test unit for no ice production. No restriction in full tube. Ice maker completed diagnostics with no issues. All fans and motors working as designed. Checked resistance from control to ice maker and found ice maker thermistor reading open. Documented findings with Techline and recommend icemaker and control replacement. Office to reschedule. SR#7735506224; ordrng 1 W11224256 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78626
David Z
Job Details: 05/03/2023
"Arrived on site to diagnose refrigerator that wasn't making ice. Customer said ice wasn't filling. Checked fill elbow and found it ruptured, also causing an air leak are ice buildup in the fill tube. Replaced fill tube, melted down ice in cup and tested. Verified proper function with no leaks. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Leander, TX 78641
Kimo
Job Details: 05/03/2023
Arrived onsite for a refrigerator that is not cooling in the rc. Upon inspection I found that there was ice buildup on the evap I tested the heater with my multimeter and found that the heater was showing open. I Am ordering the heater and having the office to reschedule.; ordrng 1 W11626107 (HEATER)
We serviced a
WHIRLPOOL WASHER
Model wdf520padm9
Near Kyle, TX 78640
Andrey
Job Details: 05/03/2023
"Arrived on sit to test unit for now washing, customer is not available,used key to open door but it is lock from the inside, waited 10 minutes, office manager will call and reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78724
Joe Z
Job Details: 05/03/2023
"Arrived on site for unit stuck on demo mode. Upon arrival test unit and ui child lock is not responding. Cannot get into programming due to start button not responding. Need to replace ui. Ordering ui, console , inner knob, outer knob and 2nd man. Offer to reschedule ; ordrng 1 W11367297 (Ui) and 1 W11586057 (Console) and 1 W10869886 (Inner knob) and 1 W10681351 (Outer knob)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS01
Near Marble Falls, TX 78654
Gerry C
Job Details: 05/03/2023
"KUIX335HPS01 Arrived to inspect noise. The customer presented a recording and the issue sounded like sealed system spurting from lack of refrigerant or lack of refrigerant flow. Testing revealed the compressor had difficulty starting and when it did run, the hot gas recirculating sounded weak at best, denoting lower refrigerant flow than expected. The unit will require a compressor and sealed system service. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Non-Dye Drier) and 1 W10913906 (Service Port) and 1 SealedSystemService2hours (Compressor, Ice Machine) and 1 W11624931 (Overload) and 1 WP2217224 (Relay, Start)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Austin, TX 78703
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for no water. Got water in unit but unit now giving F7E2 error bad sump and motor ordering new sump and motor and control board office to reschedule ; ordrng 1 W11460946 (Sump and motor) and 1 W11632704 (Control board)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78744
Matthew
Job Details: 05/03/2023
"Unit in Apartment 3305. Upon arrival inspected unit. Found unit drain pump will continue to run. Power cycled, blew through pressure hose and tried running diagnostics. Pump would remain on. Ordering drain pump, control and harness. Office to reschedule ; ordrng 1 W11627413 (Control) and 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Cedar Park, TX 78613
Kimo
Job Details: 05/03/2023
Arrived onsite for a washer that is not running. Upon inspection I found that the unit would not drain. The pump would try to run but no water would move out of the unit. I am ordering the drain pump and harness and returning with the control.office to reschedule ; ordrng 1 W11174407 (HARNS-WIRE) and 1 W10906604 (PUMP-WATER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Paul
Job Details: 05/03/2023
"Arrived onsite for a refrigerator that has frost still building up on the front bottom of the evaporator cover. I tested all thermistors and they passed. I ran a forced defrost and the defrost heater is working as designed. I found the door gaskets sealing properly. Need to replace the defrost thermistor, main control, and the UI all at the same time. Ordering W11518204 UI, W11558182 main control, and WPW10384183 thermistor. Office to RS.; ordrng 1 W11518204 (UI) and 1 W11558182 (Main control) and 1 WPW10384183 (Thermistor)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/03/2023
Arrived on site to test unit for loose handle on right oven and potential hinge issue. Tightened handle and found hinges were working as designed. Found LF burner on cooktop was not converted to LP properly. Also found center front orifice holder was stripped. Ordering parts and office to reschedule. ; ordrng 1 W11319745 (Center front orifice holder) and 1 W11428599 (Conversion kit)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78734
Luis
Job Details: 05/03/2023
Arrived on site found moisture in system called tech support will need to replace sealed system againSr#7736322351; ordrng 1 WPW10218037 (Evaporator) and 1 WP2313624 (Condenser) and 1 WPW10605286 (Compressor) and 1 w10843121 (Drier) and 1 W11506635 (Access valve)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Driftwood, TX 78619
Kevin
Job Details: 05/03/2023
"Arrived on site and Converted all orifices to propane, simmer orifice on center burner would not uninstall and ultimately stripped. A new orifice holder it will be needed to complete repair.; ordrng 1 WPW10639175 (Center orifice holder) and 1 W10545800 (Center gas tubing) and 1 W10545801 (Center gas tubing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Manor, TX 78653
Matthew
Job Details: 05/03/2023
Arrived onsite for fridge door adjustment. Upon arrival inspected unit. Found RC door was opening and tapping pantry door. Notified customer about door opening angle and that the pantry being in close proximity was causing the issue. The door and door cam are functioning as designed. Showed customer that by pulling the unit out about 1 inch allows for clearance. Customer understood. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Temple, TX 76502
Jonathan M
Job Details: 05/03/2023
"Arrived on site for a wash machine that is banging around during spin. Inspected unit and work area. Customer advised that when she runs sheets or rugs, the unit does not seem to run properly and goes off balance. Tested the suspension on the unit and found the suspension was good. Ran the unit through diagnostics and found no stored error codes. Ran the unit to an auto test and the unit ran as designed. ran the unit through a drain in span with a couple rugs that the customer had inside the washer. Found the unit working an operating as designed. Advise the customer against heavier loads or extremely late loads due to wait balance issues inside of the basket. I called whirlpool Tech line ad spoke to Steve SR# 7736323074. He advised that based on all my checks, the unit is working as designed and that this was a loading issue. He advised to have the customer contact customer service or loading instructions. The unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Temple, TX 76502
Jonathan M
Job Details: 05/03/2023
Ive done so for a washing machine that is not accepting selections. Inspected unit and work area. The customer advised that the office told him to power cycle the unit and since then it has been working but wanted to have it checked anyway. I ran multiple diagnostic checks and found the unit working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 05/03/2023
Arrived onsite for a dryer that is showing F2e2. I replace the console and control. And tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Marble Falls, TX 78654
Gerry C
Job Details: 05/03/2023
KUIX535HPS01 Arrived to inspect no power. I could not recreate the issue and the customer advised that it had lasted for approximately 48 hours and then resumed normal operations. I rerouted the drain line and tested after reinstallation. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Austin, TX 78744
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for gas smell. Customer said Plummer had been out and found loose gas line. No gas leak detected Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Temple, TX 76502
Jonathan M
Job Details: 05/03/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the unit stopped making ice four days ago. I took temperature of the freezer and refrigerator sections and found the freezer at 1?F and the refrigerator at 38?F. Found no evidence of a defrost issue inside of the unit and found a good frost pattern. Check the ice container and found it completely full of ice. The customer advised that he had not checked after his initial check four or five days ago. Did advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for unit not working. Found unit not getting water found water turned off. Turned water on test unit and unit test good job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near New Braunfels, TX 78130
Andrew
Job Details: 05/03/2023
"Arrived on site to test unit for water leaking on bottom of RC and dripping into FC and on floor. Found drip pan was bowed preventing water from draining into drain properly. Adjusted drain pan, unit now working as designed. Tested filter head and valves and found no signs of leaking. Tested drip pan and water now flowing as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/03/2023
"Arrived on site and replaced previously diagnosed sump assembly, float switch, control and fill valve. Unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/03/2023
Arrived on site for previously diagnosed parts. Installed the rc evap cover with the thermistor and wire harness. Informed customer to wait 24 hours before loading any items into the unit. No water leaks detected during service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
David Z
Job Details: 05/03/2023
Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Leander, TX 78641
Kimo
Job Details: 05/03/2023
Arrived onsite for a refrigerator that is not sealing properly. Upon arrival I adjusted the doors and leveled the chassis and found the unit is sealing properly job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/03/2023
Arrived onsite for oven door with streaks after self clean. On inspection there was a black substance baked on to the glass. Took door off and clean the burnt substance off the door. Reassembled the door and reinstalled. Operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78729
Wesley
Job Details: 05/03/2023
Arrived onsite for leaking and replaced tub and sump and motor other worn parts due to heater defect per prior diagnosis. Reinstalled unit and tested. Unit is now operating leak free advised customer on repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Niederwald, TX 78640
Andrey
Job Details: 05/03/2023
"Arrived on site to test unit for no ice production, tested unit found ice box fan not running and ice maker is not going into harvest through int a E5 error code, replaced fan and ice maker, and tested, IM completed cycle and filled with water fan is now blowing cold air , advised customer to monitor and production should start in 24-48 hours, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78729
Wesley
Job Details: 05/03/2023
Arrived onsite and replaced drain tube per previous diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Buda, TX 78610
Andrey
Job Details: 05/03/2023
"Arrived on site to test unit for light not coming on and unit stuck in sensor mode, tested unit found unit unplugged, plugged unit in and the drain pump started, reset control, water pressure is at 94 psi which is in range per installation instructions, tested and found water valve getting ceased, replaced valve and ran multiple tests cycles, water valve is now opening properly, loud vibration noise is gone, since per install manual water pressure should be 20-100 psi and it is currently reading 94psi, advised customer to turn water pressure down to 75-80psi as precautionary, unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78750
Wesley
Job Details: 05/03/2023
Arrived onsite for not washing and found unit with failed filter trap hooks causing friction on the lower spin arm. Used the sump and motor to repair the friction and washing issue. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Buda, TX 78610
Andrey
Job Details: 05/03/2023
"Arrived on site to test unit for rack falling down, tested unit found wheel has slipped out from the rail, reset to wheel in slide, showed customer how to do it if it happens again, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/03/2023
Arrived on site and replaced previously diagnosed FC door switch. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Bastrop, TX 78602
Joe Z
Job Details: 05/03/2023
Arrived on site for not making ice. Upon arrival test unit and ice maker is operating correctly just not receiving water. Test valve and is good. Found ice maker water container was blocked causing line to freeze. Cleared container and ice. Test unit and ice maker harvested correctly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/03/2023
Arrived on site for unit leaking. Upon arrival. Supply water valve is off. Turned water on and water immediately began leaking from valve. Found hose not tightened to valve correctly. Secured the connection and no longer leaking. Ran a normal cycle for several minutes and there are no leaks present. Unit is operating a designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Cedar Creek, TX 78621
Joe Z
Job Details: 05/03/2023
Arrived on site to install previously ordered parts. Replaced outer glass W1160022 and nameplate W10839793. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Del Valle, TX 78617
Joe Z
Job Details: 05/03/2023
"Arrived on site for cycle not advancing, upon arrival ran diagnostics and got error code F2-E1 stuck key. Ran manual components test and during agitation and spin test the control would power off. Need to replace control. Replaced control W11603810. Test unit and unit now operates correctly. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HBS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/03/2023
Arrived on site to test unit for over producing ice. Found no matter what I did bin thermistor was reading open. Replaced bin thermistor and advised to monitor. No leaks detected. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78739
Kevin
Job Details: 05/03/2023
Arrived on site and found dishwasher is leaking from left hand side of door gasket. Took multiple pictures and replaced door gasket. Ran a normal cycle and didnt observe any leaking after gasket replacement. Also found a lot of soap buildup on washer racks etc. recommended to homeowner that less detergent be used. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Briarcliff, TX 78738
Kevin
Job Details: 05/03/2023
"Arrived on site and inspected ovens and found top oven is not displaying anything on the control panel when a bake cycle is attempted. Customer also says that it trips the breaker outside. Lower oven works properly and does not trip the breaker. Uninstalled ovens and replaced both control boards. After replacement top oven is displaying properly and both ovens will run a big cycle and did not trip the control board. Requested that customer monitor them for correct operation, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Dripping Springs, TX 78620
Kevin
Job Details: 05/03/2023
"Arrived on site and inspected range and found display is not working properly and all knobs are melted or broken. Replaced control board and knobs and range is now working properly, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Lakeway, TX 78738
Luis
Job Details: 05/03/2023
Arrived on site found multiple areas in fresh food section with scratches and paint chipping away called tech support sent pictures tech support sending pictures to product review team. Per tech support customer to contact Jenn air customer service.Sr#7736321204
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Granite Shoals, TX 78654
Gerry C
Job Details: 05/03/2023
"JUIFX15HX00 Arrived to inspect ice production issues. I found the inlet valve would only allow a slight trickle of water enter the reservoir. During further inspection, I found the air intake at the condenser severely plugged. I removed the debris and replaced the valve and tested. The unit resumed normal operations and there were no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78703
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for unit leaking. Customer said it hadnt leaked at all. Found customer had high pan on there. No leaks present job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78717
Vincent
Job Details: 05/03/2023
"Arrived on site to install icemaker, installed all parts and tested unit is functioning as designed. No leaks where observed during service. Job completed."