Service History 175 - Appliance Express

We serviced a

SAMSUNG DRYER

Model DV45K6500EV/A3

Near Round Rock, TX 78665

Kimo

Job Details: 01/09/2024

Arrived onsite for a dryer the is making a saw like noise. Upon arrival I ran the unit and heard the noise. I gained access to the inside of the unit and tested the motor without the drum in the unit and found it good and not making the noise. I inspected the right rear roller and found the it was the source of the noise due to a defective bearing. I replaced the roller and put the unit back together and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hewitt, TX 76643

Jonathan M

Job Details: 01/09/2024

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Did confirm the customers complaint and the customer stated that the unit will fill with water and drain but will not actually wash the dishes. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I confirmed that the wash motor would not run in the auto test. I replaced the wash motor and tested the unit. The unit began to working operate as designed with no leaks present. Call complete.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Hewitt, TX 76643

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. The customer advised that the unit does heat, but that it takes them several cycles in order to dry clothes. I checked the unit on a high heat cycle and found the unit tumbling and heating as designed. Checked behind the unit and found the vent hose and sneaking several different directions before going into the wall. Tested airflow and found poor airflow for electric dryers. I advise the customer that they will need to replace there vent hose and that if further issues persists, they may need to get their vents cleaned. The unit is working and operating as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Austin, TX 78722

Joe Z

Job Details: 01/09/2024

Arrived on site for not advancing through cycles. Upon arrival test unit and basket is not spinning correctly. Raised unit to inspect lower components. Found slider has failed. Need to replace slider. Replaced slider and test unit by run a normal cycle. Unit is now operas designed. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Austin, TX 78751

Joe Z

Job Details: 01/09/2024

Arrived on site for shakes to much. Customer states that unit slides off of raised platform. Inspected area and found from feet of unit are at very edge of platform. Ran diagnostics and there are no saved error codes. Ran a spin test and unit spins correctly. Found that it does not take much for unit to slide off end of platform. Recommend that customer places better support such as thick plywood underneath unit to extend several inches past end of unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78729

Scott

Job Details: 01/09/2024

Arrived on site for dead dryer . Found thermal fuse blown again . Replaced fuse . Ran dryer for awhile . Found element not cycling off but just remaining on and heating . Replaced Cycle thermostat and timer . Reran dryer . Unit is now cycling on and off . No lint build up at time of service . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Braunfels, TX 78130

Andrew

Job Details: 01/09/2024

Arrived on site to test unit for water reservoir freezing and preventing water from being dispensed. Found RC temp on arrival is 38.8degrees and FC was 2 degrees. Techline is submitting unit for review. SR#7738200950

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Jarrell, TX 76537

Gerry C

Job Details: 01/09/2024

"MVW6500MBK0 Arrived to inspect tub ring damage. I found the inner part of the tub ring had a melted appearance and I removed and replaced it, after verifying no other adjacent damage. I suspect a garment may have gotten lodged in the area and I found no other damage to the machine. Safety was unable to be reached due to the time of service and they will need to be informed of our findings. No leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78633

Lou

Job Details: 01/09/2024

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit appeared to be operating as designed. I checked error codes again and found F7E1-motor failure. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Liberty Hill, TX 78642

Gerry C

Job Details: 01/09/2024

"MHW5630HW2 Arrived to inspect not draining. Service test mode had errors codes of F0E2, F9E1 and F0E1, which were cleared for testing. I found in test mode the unit drained slowly and I disassembled the pump for inspection. Thee were several smaller articles of clothing stuck in the strainer, preventing flow and they appeared to have been in the area for some period of time. I removed and tested and the unit resumed normal operation. No leaks observed during service. I applied the warranty to the service."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Austin, TX 78745

Joe Z

Job Details: 01/09/2024

Arrived on site for gas type smell when operating oven. Upon arrival. Gas supply is on and electronic sniffer is not detecting any gas leak. Customer states that the smell comes from oven when in use. Inspected and test oven. Valve is correct and not leaking. Preheated oven to 350. Allowed unit to cycle a few times. Have electronic sniffer on top of range and there is zero detection. Found there is no ventilation in kitchen. The smell that the customer is smelling is from the normal smell coming from top vent. There are no other smells observed. There is no repair to be made. Contacted. Shea a from SAFTEY and explained. Notes were updated MfrRef # 7738128001

We serviced a

WHIRLPOOL RANGE

Model WFG320MOBS3

Near Manor, TX 78653

Matthew

Job Details: 01/09/2024

"Arrived onsite for unit tripping breaker. Upon arrival inspected unit. Found that after preheat was complete the unit would trip the breaker. The breaker would not reset until 10-15 minutes later. Called tech line for assistance. Ran checks and found continuity from neutral on control to ground wire. Spoke to Chris SR#7738204275. Disconnected wires to test continuity. After reassembly , tested unit and unit was no longer tripping. Ran unit at 350 then again at 380 degrees. Need to contact safety team. Would recommend if symptoms persist try replacing the main wire harness."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Burnet, TX 78611

Miguel

Job Details: 01/09/2024

"Arrived on site for dishwasher leaking from water inlet assembly on the side. Found Replaced F9e2, f8e4. Confirmed leak causing issue. Removed and replaced inlet valve assembly. Verified operation. Call complete"

We serviced a

WHIRLPOOL RANGE

Model weg745h0lz4

Near Hutto, TX 78634

Kimo

Job Details: 01/09/2024

"Arrived onsite for a range that is tripping the breaker. Upon arrival I found the unit unplugged I checked polarity and voltage and found them good. I plugged the unit in and tested the unit and found that the display flickered and the the breaker tripped, I checked for any shorts and found none I replaced the control and tested the unit and found the the breaker Still tripped. I contacted techline and advised of my findings and it was determined that the breaker my be week Sr#7738200561 I did advise the customer to have the breaker checked or replaced, and to make sure that the unit is on a dedicated Circuit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Seguin, TX 78155

Andrey

Job Details: 01/09/2024

"Arrived on site to test unit for no ice production, tested unit and found ice bin full and ice maker is producing ice, customer stated she did not know it was making ice and she will monitor. If the issue returns she will all us back. At this time job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Kyle, TX 78640

Andrey

Job Details: 01/09/2024

"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, no signs of defrost cycle activation,unit has a defrost system failure, will need to replace control, UI, harness and thermistor, advised customer that unit will need to be unplugged 48 hours before our next visit, ordering parts, office to get authorization and reschedule ; ordrng 1 W11545823 (Harness) and 1 WP2323198 (Heater) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Georgetown, TX 78628

Lou

Job Details: 01/09/2024

"Arrived on site to inspect microwave noises. Upon further inspection, I placed my microwave tester inside the unit and pressed start for 30 seconds and immediately the unit began to make a loud humming noise. I removed the unit from the wall and removed the cover to find the magnetron shorted out and burnt the transformer harness molex (photo). I removed and replaced the magnetron, capacitor and diode and am ordering the transformer and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/16;23 (KC). Unit placed back in its space and left unplugged for safety.; ordrng 1 W11371266 (Transformer) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYM3

Near Granger, TX 76530

Kimo

Job Details: 01/09/2024

Arrived onsite for a DW that is still leaking after a repair. Upon arrival I ran the unit and found that the lower spray arm got stuck on the heating element support and will spray at the bottom of the door causing the leak. I bent the support out of the way and ran the unit and found that the unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Harker Heights, TX 76548

Tyler

Job Details: 01/09/2024

"Arrived on site for refrigerator still showingy po and making a loud noise. Upon arrival found fc evap fan still failing and found broken clip in mullion that customer stated dissatisfaction with. Ordering W11556911 ui, W11661931 evap motor, WPW10311757 mullion, and W1556912 hv control. Rescheduled customer for 01/16/24. ; ordrng 1 W11661931 (Evap motor) and 1 WPW10311757 (Mullion)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Elgin, TX 78621

Matthew

Job Details: 01/09/2024

Arrived onsite for some burners not functioning. Upon arrival inspected unit. Found cooktop lined with foil and igniter grounded out. Recommend using different material for cooktop cover. Center burner needed clean out. Separated and cleaned. All burners are functioning at this time . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Belton, TX 76513

Tyler

Job Details: 01/09/2024

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue. Found blower wheel had detached from motor and causing issue. Replace motor and wheel and tested unit. Found it working as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Seguin, TX 78155

Andrey

Job Details: 01/09/2024

"Arrived on site to test unit for not cooling properly, tested unit and found RC barely cooling and FC at room temp. Exposed evaporator and found a ball of ice freezing on capillary tube. Thawed out ice ball and observed refrigerant getting pushed in 6 inches into the evaporator. Unit has a failing compressor, will need to replace compressor, dye drier, nitrogen, r600 kit, and access valve, Ordered FC evaporator as precautionary, office to reschedule.; ordrng 1 876765 (Tube kit) and 1 W11578205 (Compressor) and 1 W11598434 (FC evaporator) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78704

Joe Z

Job Details: 01/09/2024

"Arrived on site for not washing, upon arrival ran diagnostics and got error code F7-E2 variable speed motor failure. Removed dishwasher from cabinet to inspect connections are secure. All connections are secure. Need to replace sump and motor. Ordering sump and motor. Office to reschedule ; ordrng 1 W11460946 (Sump and motor)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Austin, TX 78757

Scott

Job Details: 01/09/2024

"Arrived on site for dryer shutting off before load is dry. Found drain pump failed. Also getting inconsistent reading on temp sensor . Ordering sensor ,seal and drain pump. Call to set return ; ordrng 1 WPW10467289 (Temp sensor) and 1 Sensorseal (8181829) and 1 W11551760 (Drain assembly)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Georgetown, TX 78633

Lou

Job Details: 01/09/2024

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making a loud popping noise and is shaking during spin cycle. I placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. The customer identified the noise when the unit was shifting from agitate to spin and I advised it was the slider popping against the rotor and its normal. I provided the parts breakdown to explain the functions of the gearcase and components and to show which parts are making the popping noise. I calibrated the unit and retested and unit continued to operate as designed. I tilted the unit back and inspected underneath and found all parts in good condition. Unit is leveled and I made recommendations for use and care, as well as detergent use (water softener system). No repairs needed at this time. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS00

Near Pflugerville, TX 78660

Matthew

Job Details: 01/09/2024

"Arrived on site for unit making popping noise. Upon arrival inspected unit. Ran unit at 400 degrees and monitored. Found that customer was experiencing the metals, expanding and contracting as it was heating and cooling. Notified customer that this is normal. Unit is functioning as designed. Job completed"

We serviced a

WHIRLPOOL RANGE

Model WCG55US6HS05

Near San Marcos, TX 78666

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect unit for back right burner not igniting. Upon closer inspection found burner cap not sitting properly. Adjusted burner cap, burner is now igniting. Adjusted flame height to each burner for ideal flame height at high to low settings. Tested unit, unit is running as intended. No leaks present at this time. Job complete. SR#7738181192"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt138ffdm01

Near Manor, TX 78653

Matthew

Job Details: 01/09/2024

Arrived onsite for RC door rusting. Inspected and found rusting. Replaced RC door. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Waco, TX 76711

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a refrigerator that is making ice slowly. Inspected unit and work area. The customer advised the unit does make ice and has been making ice, but that it stopped for about a day or two and then started back up again they didnt know if the unit was working properly. Advised in the last five days, the unit has been making ice and working properly. He just wanted to be advised that he thought about canceling, but just wanted to have the unit looked at. Check the unit and found the unit had a a 3/4 bin full of ice. Ran the unit through diagnostics and found all tests passed. Checked the icemaker store to error codes and found none. I advise the customer that because I could not find any failures with the unit, I wouldnt know exactly what was causing the issue, and that it could be an issue with the door being left open, causing temperature issues with harvest. Advised him to call back if any other issues persist. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Andice, TX 78628

Maurice R

Job Details: 01/09/2024

Arrived onsite for previously diagnosed parts. Installed the ui console and the vent gasket. Ran unit in diagnostics cycle and it finished with no issues. No water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Round Rock, TX 78664

Kimo

Job Details: 01/09/2024

Arrived onsite for a washer that is vibrating in spin to the point where the dispenser drawer will open and the unit will wall forwards a bit. Also the time displayed does not match the time that the unit actually runs for. Upon arrival the customer did advise me that this happened when they were washing jeans and some shirts and towels. I check to see if the shipping bolts where still installed and found that they were not. I checked for codes and found no codes. I ran the unit in diagnostics mode and found that the unit operated as designed no issue. I then ran the unit with jeans and some towels in the tub and found when the unit when into spin the unit would walk and the drawer would open. I adjusted the leveling feet and ran the unit again and found that the unit is now operating as designed no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Austin, TX 78733

Luis

Job Details: 01/09/2024

Arrived on site. Slides not fitting on pan ordering different pans and slides. Lm only; ordrng 2 W11257202 (Snack pan)s and 2 WPW10396909 (Front pan)s and 4 W11226546 (Rail)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Elgin, TX 78621

Matthew

Job Details: 01/09/2024

Arrived on site for icemaking issues. Upon arrival inspected unit and found sheet of ice on base of freezer compartment. Inspected further and found that fill tube to icemaker was bent causing overspray into the compartment and lower refrigerator area. Replaced fill tube with truck stock. Tested and unit is now functioning properly. No signs of leaks. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/09/2024

Arrived on site to test unit for unit not draining. Test unit and found unit draining correctly at this time. Customer has RO draining with drain hose. Advised customer to separate the two just in case. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Kimo

Job Details: 01/09/2024

Arrived onsite to install previously diagnosed/ordered parts. Upon arrival I inspected the unit and found that the hing springs where good. I adjusted the springs so that they put more tension on the hinges to keep the door up a little more.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waco, TX 76707

Jonathan M

Job Details: 01/09/2024

Arrived on site for a washing machine that is making clicking noises. Inspected unit and work area. Customer advised that noises usually happen during agitation and span and that there are screeching and clock in noises that happened during the wash cycle. I ran the unit through an auto test and did not replicate those issues. I checked underneath the washer and found the belt and cam worn and slipping. The customer advised that heavier items tend to make more noise than lighter loads. I went ahead and replaced both parts and tested the unit. The unit began to working operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near San Marcos, TX 78666

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect unit for drum moving considerably and being unbalanced. Upon arrival error codes F6e3, f6e1. Also found basket to be touching back wall and left wall. Adjusted legs to have basket sit correctly in unit. Tested unit, unit is running as designed, no leaks present at this time. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near New Braunfels, TX 78132

Andrew

Job Details: 01/09/2024

"Arrived on site to replace vent assembly and deflector diagnosed on previous trip. Replaced faulty deflector and vent assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78752

Luis

Job Details: 01/09/2024

Arrived on site. Replaced fresh food door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78132

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect unit for dispensing water to slow. Upon closer inspection found filter to be the issue. Once filter was removed pressure was normal, however as soon as filter was added water would trickle out. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Maxwell, TX 78656

Andrey

Job Details: 01/09/2024

"Arrived on site to replace previously diagnosed console, replaced console and tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, TX 78759

Luis

Job Details: 01/09/2024

"Arrived on site. No ice build up on evaporator,tech was not sent with ice container ordering ice container ; ordrng 1 W11129522 (Ice container)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Temple, TX 76502

Tyler

Job Details: 01/09/2024

"Arrived on site for refrigerator not cooling, upon arrival confirmed issue and found both com parts at room temp while evap and condenser fan were running. Found compressor running when I inspected evap coil I found no moister or frost and evap sounded like a water fountain. Found unit had sealed system issue. Will need office to reschedule once availability of parts is known. Ordering W11557671 compressor, W11546692 evap, W11644054 pre-cooler, WPW10143759 uv drier, W10913906 access valve; ordrng 1 W11557671 (Compressor) and 1 W11546692 (Evap) and 1 W11644054 (Pre-cooler) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78717

Maurice R

Job Details: 01/09/2024

"Arrived onsite for washer not draining. On inspection found water in the basket, drain all the water out and flipped the unit up and found a broken wire on the drain pump harness. Installed a new harness and tested the unit. The washer is operating as designed and no water leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Hutto, TX 78634

Kimo

Job Details: 01/09/2024

"Arrived onsite for a washer the is showing F9E1 Error slow drain. Upon arrival I found the unit unplugged I plugged the unit back in and attempted to run a diagnostic cycle but could not, the unit kept running the drain pump. I unplugged the unit and Che the drain pump found that it was good I checked the harness and found the same I checked the water level sensor hose and found that it was good as well I replaced the control and tested the unit in diagnostic mode and quick wash and found unit operating as designed no leaks found at this time. I also noticed while testing the unit there was suds I the basket that should have been there as I did not add any detergent, this is a sigh of too much detergent being used which can cause the issue."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Robinson, TX 76706

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a washing machine that is making a grinding sound and is not completing cycles. Inspected unit and work area. The customer stated that her machine makes a few clicking sounds, and will just shut off now, but prior to that, she was having issues with it making grinding noises intermittently. Checked underneath the washer and found the rotor completely detached from the washer. Found the slider also broken. I replaced the slider and added Teflon tape to the rotor bolt to keep it in place. Tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near New Braunfels, TX 78130

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect unit for broken glass cooktop. Replaced damaged cooktop, tested unit, unit is running as intended. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near New Braunfels, TX 78132

Leonardo

Job Details: 01/09/2024

Arrived on site to test unit for damaged kick plate. Will need to order new kick plate and screws. Office to reschedule ; ordrng 1 W11545318 (Kickplate) and 2 W11551775 (Screws)s

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Georgetown, TX 78633

Lou

Job Details: 01/09/2024

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested all cooktop burners and found the front left burner will not ignite. I inspected the ignitor and burner head and both appeared to,be good. Retested several times and the burner would not ignite but I could smell gas being released. I inspected the orifices and found the smaller orifice completely clogged with debris and cleared it out and retested and same results. I removed and replaced the burner head and same results. I adjusted the burner head and retested and the burner ignited, but when lowering the flame to a simmer, the flame goes out. Inspected the valve and there is no adjuster for the valve. I am ordering valve and scheduled return service for 01/18/24. No gas leaks detected during service.; ordrng 1 W11109973 (Left front valve) and 1 W11436986 (Left front burner head)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Bertram, TX 78605

Miguel

Job Details: 01/09/2024

"Arrived on site with parts for washer. Removed and replaced drain pump, door strike, and main control. Reassembled and recalibrated. Completed diagnostics. Unit working as designed. Call complete."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Austin, TX 78704

Joe Z

Job Details: 01/09/2024

"Arrived on site for SAFTEY gas leak. Also for left burner taking too long to light. Upon arrival, inspected unit found leak at bent regulator tubing causing connection at regulator to be unsecured. Need to replace tubing and front left burner head. Contacted SAFTEY team and spoke with Shaneaka. Explained findings. Notes were taken MfrRef # 7737993291. Replaced failed tubing and left front burner head. Test connections using leak detector. There is no longer leak present. Test all burners including oven. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Waco, TX 76708

Jonathan M

Job Details: 01/09/2024

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit keeps getting ice stuck in between the icemaker in the icemaker repair alarm which causes the unit to start making ice consistently. Went ahead and replace the icemaker due to ongoing issues and made sure the unit was level. Tested the unit and the unit is working and operating as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near San Marcos, TX 78666

Leonardo

Job Details: 01/09/2024

Arrived on site to replace wrapping and found part was damaged. Will need to re-order part office to reschedule ; ordrng 1 W11446916 (Wrapper)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Manor, TX 78653

Matthew

Job Details: 01/09/2024

"Arrived onsite for unit not powering on intermittently. Upon arrival inspected unit. Customer stated at times would not turn on. Put in diagnostics and found F2E2 and F2E1 errors. Due to panel errors and power intermittency, cleared codes and replaced console. Tested and unit is functioning properly. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Belton, TX 76513

Tyler

Job Details: 01/09/2024

Arrived on site for washer needing previously diagnosed gearcase and hub drive. Upon arrival confirmed issue and installed parts. Tested unit and found no leaks and unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model JBSS48E22L00

Near Austin, TX 78731

Luis

Job Details: 01/09/2024

"Arrived on site for cooling complaint. Found evaporator incased in ice,removed cover ran heater diagnostic test heater not powering on,found power entering heater then stops after fuse diagnosed a defective heater assembly ordering a new heater assembly customer will need to defrost unit 48 before return visit. ; ordrng 1 W11626107 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Temple, TX 76502

Tyler

Job Details: 01/09/2024

Arrived on site for refrigerator with broken gasket. Upon arrival found right side rc door gasket broke and replaced it. Made sure door was sealing as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Georgetown, TX 78628

Gerry C

Job Details: 01/09/2024

"MED6230HW2 Arrived to inspect noise. I found the blower wheel had a large split at the front, outer part of the wheel and will require replacement. Office to order part and schedule with SO 400924; ordrng 1 WP697772 (Blower Wheel) and 1 Schedulewith400924 (SO 400924)"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Georgetown, TX 78626

Gerry C

Job Details: 01/09/2024

"WGD4850HW2 Arrived to inspect drying issues. I found the unit would not ignite and the gas solenoid had failed, assist solenoid 1-3 was open. Excessive heat due to venting issues is a common contributor to this type of failure, especially multiple times in such a short timespan. Testing the venting, I found it almost completely restricted. The flow was so minimal that a piece of paper, fully placed on the drum exhaust/blower intake at the rear bulkhead, would not stay in place and slowly slid down. I advised the tenant this is an unsafe condition and the venting issue must be corrected prior to any attempted use. The only way to test the unit after the repair was with the venting into the wall disconnected and it operated as designed, heating and cycling as expected. Reconnecting and attempting the test showed the airflow so minimal that the flame barely entered the flame tube. The chassis also had excessive lint within it that was removed during service, another indicator of severe vent blockage. No gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Maxwell, TX 78656

Andrey

Job Details: 01/09/2024

"Arrived on site to test unit for dishwasher not draining, tested unit found F9E1 error flashing, inspected drain and found that the disposal plug was not removed causing long drain error, removed plug and tested, unit is now running properly, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Maxwell, TX 78656

Andrey

Job Details: 01/09/2024

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Seguin, TX 78155

Leonardo

Job Details: 01/09/2024

Arrived on site to test unit for no burner or oven heating. Test unit and found red wire from plug was melted. Advised customer to get new power cord job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Morgan's Point Resort, TX 76513

Tyler

Job Details: 01/09/2024

Arrived on site for refrigerator making a loud noise when ice maker was done filling. Upon arrival tested ice maker and found valve slamming shut to hard when closed. Found correct water pressure however. Rescheduled customer for 01/17/24 to complete repairs. Ordering W11548535 valve; ordrng 1 W11548535 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Seguin, TX 78155

Leonardo

Job Details: 01/09/2024

Arrived on site to test unit for unit not getting water. Found bad fill valve replaced valve test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near New Braunfels, TX 78132

Leonardo

Job Details: 01/09/2024

Arrived on site to test unit for unit giving F8E4 water in float. Test unit and found fill valve leaking from water line. Will need new water line job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW00

Near Austin, TX 78753

Joe Z

Job Details: 01/09/2024

Arrived on site to install previously ordered parts. Replaced pressure switch and found door switch is good. Test unit by running a normal wash cycle. Unit fills correctly and begins washing. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Pflugerville, TX 78660

Matthew

Job Details: 01/09/2024

Arrived onsite for unit not powering on. Upon arrival inspected and found timer shaft seized and knob stripped . Unit will need timer and shaft to complete the repair. Office to reschedule. ; ordrng 1 W11708423 (Knob.)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Round Rock, TX 78681

Gerry C

Job Details: 01/09/2024

"MVWB835DW4 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed gear case, slider and rotor and re-calibrated the control. The unit regained full functions and passed all manual and automatic mode testing. The customer advised the lid had broken since last service and will be required. Office to order lid. No leaks observed during service.; ordrng 1 W11259006 (Lid Assy.)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Georgetown, TX 78628

Maurice R

Job Details: 01/09/2024

Arrived onsite for previously diagnosed parts. Installed new motor and blower wheel. The unit is operating as designed. The noise is normal decibels now.

We serviced a

KITCHENAID REFRIGERATOR

Model KURR214KSB00

Near San Marcos, TX 78666

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect fridge for shutting off randomly. Customer never answered phone reached out to office, office could not reach customer either. Customer unavailable. Office to reschedule. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78753

Joe Z

Job Details: 01/09/2024

"Arrived on site for continued loud noise issues. Upon arrival, test unit and found noise in rear of unit. Removed rear panel and found rotor not secured. Secured rotor and test unit by running a load of laundry. Unit is operating as designed. No leaks present at this time.job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Hewitt, TX 76643

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. The customer buys that her prior dishwasher was 15 years old and that they used to dry her dishes and that this dishwasher does not dry the dishes regardless. I did notice the customer is not using rinse aid and did advise her to use rinse aid for better drying. Ran the unit through diagnostics and Dinda find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with the heater coming on in the middle of the cycle. I did advise the customer that this unit is working and operating as designed, I did give the customer a few tips and tricks on how to get their best dry out of this dishwasher. The unit is working an operating as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Bertram, TX 78605

Miguel

Job Details: 01/09/2024

Arrived on site for freezer door gasket falling off. Found bottom section of gasket did not stay on. Removed and replaced door gasket. Used heat gun to form into place. Verified operation. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Killeen, TX 76541

Tyler

Job Details: 01/09/2024

Arrived on site for refrigerator with loose insulation. Upon arrival confirmed issue and was able to tuck insolation back into place securely behind toe plate. Tested unit and found it working as designed with no leaks. Call complete

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Austin, TX 78730

Scott

Job Details: 01/09/2024

"Arrived on site , replaced spark module and switch harness . Also found main harness had been grounding out due to melting on bottom of orifice holder . Fix defective wire . Unit is now functioning properly . No gas leaks detected. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manor, TX 78653

Matthew

Job Details: 01/09/2024

Arrived onsite for unit freezing items in RC. Inspected and found damper staying open. Called SW. At control ohmed thermistors and all were within range. Checked for DC voltage at thermistors and recorded 0vdc. Ordering control and Bringing damper. Set to return the 23rd. ; ordrng 1 W11558182 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/09/2024

"Arrived o. Site for washer making a squeaky noise when sensing or spinning upon arrival confirmed sound issue. Found gearcase, rotor, stator, and other previously installed parts working as designed. I found back left suspension rod is failing and squeaks reall6 loud weather unit is in spin or unit is turned off and tub pushed down on left side. Reported all previous repairs and current issue t9 techline e Sr# 7738198002. Was instruct3d to replace suspension rods. Rescheduled customer for 1/16/24. ordering W11130356 suspension ; ordrng 1 W11130356 (Suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Volente, TX 78641

Maurice R

Job Details: 01/09/2024

Arrived onsite for dishwasher door not staying up. On inspection found the spring had come off the hinge. I reinstalled the hinge and add tie wraps to the hinges. The dishes is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Uhland, TX 78640

Andrey

Job Details: 01/09/2024

"Arrived on site to replace previously diagnosed door panel, replaced and tested, unit is now running as designed, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Waco, TX 76710

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a refrigerator. That is not making enough ice. Inspected unit and work area. The customer advised the unit is working, but she had questions about how much ice the container can hold. She advised that on previous models that she had she was able to, get the unit to continue making ice above the ice container. I did advise her that the top of the ice containers as much as the unit will allow it to hold due to potential issues with opening the door. The unit is working an operating as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM00

Near Georgetown, TX 78628

Maurice R

Job Details: 01/09/2024

Arrived onsite for previously diagnosed parts. Installed the IM and arm in unit. Tested unit and it filled with water. The IM is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Georgetown, TX 78628

Lou

Job Details: 01/08/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the tub and installed a new element and sump/motor assembly. Transferred remaining parts from the old unit to the new and re-installed the unit under the counter. Placed the unit in diagnostics and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Kyle, TX 78640

Leonardo

Job Details: 01/08/2024

Arrived on site to test unit for unit not responding. Test unit and found and control board. Replaced board test unit and unit test good job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Salado, TX 76571

Tyler

Job Details: 01/08/2024

"Arrived on site for ice machine that was not turning on and turning on intermittently. Upon arrival, confirm complaint and found a icemaker would stay on for a few seconds of random. Found external drainpump failing and replaced it. Tested unit and found no leaks and working as designed call complete"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Marble Falls, TX 78654

Maurice R

Job Details: 01/08/2024

Arrived onsite for oven with black suet. On inspection found the regulator set to Neutral gas. I set it to LP but the flames were still large coming up from under the unit into the oven. Ordering a LP conversation kit. Office reschedule once part arrives.; ordrng 1 W11630808 (LP conversion kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM04

Near Austin, TX 78747

Scott

Job Details: 01/08/2024

"Arrived on site ,replaced both doors and name plate on fridge . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Wimberley, TX 78676

Andrey

Job Details: 01/08/2024

"Arrived on site to replace previously diagnosed basket, replaced tub and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Killeen, TX 76549

Tyler

Job Details: 01/08/2024

"Arrived on site for washer needing previously diagnosed gearcase, hub, cam, belt, and suspension. Upon arrival reconfirmed failure and installed parts on washer that was located in garage. Couldnt fully test for water leaks due to location but found no other failures after repairs and unit stable. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02A

Near Meadowlakes, TX 78654

Maurice R

Job Details: 01/08/2024

"Arrived onsite for water dripping from dispenser. On inspection found the ice in the bin was shiny, the that just dumped into the bin was cloudy. The ice bin door had 2 air gaps at the top of the door. Sealed the air gaps, informed the customer to let us know if the issue continues. No water leaks detected during service."

We serviced a

WHIRLPOOL VENTHOOD

Model KVWB406DSS4

Near Liberty Hill, TX 78642

Lou

Job Details: 01/08/2024

"Arrived on site to inspect venthood not working. Upon further inspection, the customer advised the unit would turn on/off intermittently. Tested the unit and found it would not turn on, but if pushing up on the venthood, the lights and blower would come on. I cycled power to,the unit and removed the light plate and inspected the control. I found the molex connector would not stay connected. I removed and replaced the control and removed the harness box and pressed the control molex into the main harness molex and secured it using a ziptie (photo). Reassembled the unit and tested and unit is operating as designed. I found that the control harness molex clips were not staying secured to the main harness molex and while using the unit, the vibration was causing the two molex connectors to come disconnected. Retested again before closing ticket and unit continued to operate as designed. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Round Rock, TX 78664

Wesley

Job Details: 01/08/2024

Arrived onsite and found unit operating with loud damper control. Replaced the damper control. Unit is now operating as designed. All else checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Killeen, TX 76549

Tyler

Job Details: 01/08/2024

Arrived on site for washer not dispensing fabric softener correctly. Upon arrival confirmed issue and tested valve. Found dispenser tray ok but fabric side of valve was failing to release water with 120v applied. Replaced valve and tested unit. Found no leaks and u it dispenses fabric softener as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78704

Luis

Job Details: 01/08/2024

Arrived on site replaced defective doors

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Lakeway, TX 78738

Scott

Job Details: 01/08/2024

Arrived on site for ice dispensing randomly. Found corrosion on ice switch . Replaced switch .all checked normal. No water leaks detected at time of service. Job complete

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near Round Rock, TX 78681

Kimo

Job Details: 01/08/2024

Arrived onsite to install previously ordered/diagnosed parts. Upon arrival I installed the new harness and control.and tested the unit and found unit operating as designed. Office to charge card on file

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Meadowlakes, TX 78654

Gerry C

Job Details: 01/08/2024

"WZF34X20DW05 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then replaced the compressor, installing the dye drier and service port. Vacuum yielded 330 microns and additional monitoring time showed no loss of vacuum. I charged with the MFG determined refrigerant charge and tested. The unit started cooling as designed, with the prior refrigerant spurting and intermittence corrected. No water connections to unit."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near McGregor, TX 76657

Jonathan M

Job Details: 01/08/2024

Arrived on site for a cooktop that is tripping the breaker. Inspected unit and work area. I did confirm the customer complaint and found the unit tripping the breaker upon unit getting supplied power. Gained access to the infinite switches and found one of the support anchors screws had gone through part of the wire harness and had damaged three wires. Used wire caps to fix the wiring and tested the unit. Found the unit showing that the cooktop was on when it was not heating. Found several of the Internet switches had burn marks on them so I replaced all infinite switches. Tested the unit and the unit began to work and operate as designed without tripping the breaker. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Leander, TX 78645

Maurice R

Job Details: 01/08/2024

"Arrived onsite for previously diagnosed parts. Installed the manifold and valve, the simmer flame now can be adjusted. The unit is operating as designed no gas leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Bastrop, TX 78602

Joe Z

Job Details: 01/08/2024

"Arrived on site for making a grinding type noise from top rear of rc section. Upon arrival, ran diagnostics and duplicated the sound when running damper test. Need to replace damper control. Replaced damper control. Test unit and is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Smithville, TX 78957

Joe Z

Job Details: 01/08/2024

"Arrived on site for continued temperature issues. Upon arrival, inspected unit and compressor is running continuously. Ran temperature test and got 37 in rc and 11 in fc. Contacted SW for assistance. Recommend sealed system tech check pressures and call techline for assistance. Ordering sealed system repair. Ordering compressor,access valve, nitrogen, r600 kit, Uv drier. Office to reschedule.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"