Service History 175

We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78739
Robert
Job Details: 06/08/2021
Arrived on job for complaints of not washing properly. Found the wash motor not working.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near McGregor, TX 76657
Jonathan M
Job Details: 06/08/2021
"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Place the unit in service diagnostics and all tests passed until it went to drain. The reservoir drain pump drain the water out of the reservoir.However, when the external drain pump was running for 10 seconds, the unit power itself off and rebooted. Tested the unit again using diagnostics and had the same issue. Spoke to SR and was advised that this drain pump would take several weeks and that we could not get an ETA for this part. Ordering the part in the office will need to contact the customer about a reschedule date due to a PSP item.; ordrng 1 W10825875 (ext drain pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/08/2021
Arrived on site to install previously diagnosed part. Removed console control and installed new console control. Powered up oven microwave combo and ran diagnostics. No error codes came on. Bottom left mounting screw that holds slide in was missing and a different black screw was used in its place. The screw that was used no longer threads into the cabinet fascia. I was able to find a torque screw in my loose screw bag and install it to keep the bottom left section of the slide in place. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Tyler
Job Details: 06/08/2021
(CS) Arrived on site to install previously diagnosed icemaker and hv board. Thermistor still passed test. There were no break in any wire harnesses under door. Found temps in freezer around 5 degrees indicating no problems with cooling. Informed customer after installing parts that it could take up to 24 hours to fill ice bucket. Instructed customer to take temp readings over next week to rule out any potential cooling issues that arent visible while on sight. Unit functioning as designed. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Burnet, TX 78611
Cliff
Job Details: 06/08/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found start device on compressor failed and replaced it. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for kick plate not secured and unit not drying. Test unit and found broken clips for kick plate. Installed new clip and test unit and heating element working as designed. Advised customer to use rinse aid to help unit dry. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Austin, TX 78749
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected dishwasher and found saved error code 5/2 door not opened in between cycles. Ran a diagnostic cycle and it completed properly. Found no high drain loop in drain hose and corrected it. Sent video of dishwasher motor running to CS. Heating element is on at the end of the cycle. Recommended to homeowner that dishwasher magic be used to clean out the dishwasher. Also recommended that hot water if we run at the kitchen sink until it is at its highest before starting dishwasher. Also recommended using rinse aid to provide the best possibility for drying function, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78737
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint complaint of no ice, found E5 error code, I replaced ice maker, unit passed diagnostic test and fill test, unit tested good."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78745
Jacob
Job Details: 06/08/2021
Arrived onsite to replace motor and blower. Replaced parts. Tested unit. Issue did not resolve. Called tech line. Had me run through the unit checking for voltage. All Checked good. Concluded the brand new motor was bad. Suggested to replace motor again. Spoke to Chris got sr#7730950419. Rescheduled with customer. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2-02
Near Belton, TX 76513
Tyler
Job Details: 06/08/2021
"(CS) Arrived on site for dryer making loud noise when running. Upon arrival confirmed noise complaint then disassembled unit and found that the rollers were hollowed out. Inspect motor and idler pulley and found that those were good. replaced rollers reassembled and tested unit and found noise is no longer present. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WGD9620HC0
Near Austin, TX 78732
Justin
Job Details: 06/08/2021
(MM) Arrived on site to follow up on dryer making noise. Upon arrival I spoke with customer and I was informed prior technician had placed cardboard in unit in attempts to suppress sound but the noise still persisted. Customer stated they were uncomfortable with cardboard in unit with open flames. I removed the cardboard and informed customer of service pointer to resolve problem. Service pointer W11378591A advises a dryer sound pad and seal kit for blower wheel. Both items placed on order. Advised customer the unit will be louder until next visit for repair now that cardboard has been removed. I ran unit and verified sound was coming from blower area. Office to reschedule. ; ordrng 1 W11401018 (Seal) and 3 W11113654 (Sound Pads)s
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1100RHC2
Near Kyle, TX 78640
Robert
Job Details: 06/08/2021
Arrived on job for complaints of not washing. Found wash motor not working. Replaced wash motor and test.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Marcos, TX 78666
Andrew
Job Details: 06/08/2021
Arrived on site to test unit for not responding. Found console was acting erratically. Console not responding to commands and making selections on its own. Recommend replacing console(W11112656). Customer stated he just wanted a diagnosis and would be doing repair himself. Not sure what else unit might need. Unable to diagnose without console responding.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXTL02
Near Round Rock, TX 78681
David S
Job Details: 06/08/2021
(Tw) On-site for RC not cooling. Inspected unit. Found damper and return vent frozen over. Steamed ice out of both. Poured water down RC return vent. Found no water returned to FC. Could hear water flowing to bottom unit drip pan indicating hole in insulation.
We serviced a
WHIRLPOOL DISHWASHER
Model 665.12793K311
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/08/2021
"Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Found standing water inside unit. Selected cancel to run drain pump and found good flow of water draining. Performed diagnostics mode and found fault code F9-E4 lower spray arm fault, F8-E1 slow drain and F6-E2 fill valve. Found unit powered off in test mode at fill cycle. Disconnected vent motor and attempted test cycle. Found test cycle completed with vent motor disconnected.; ordrng 1 W10327249 (FILL VALVE) and 1 W10723295 (OWI) and 1 WPW10469574 (VENT MOTOR )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Mustang Ridge, TX 78610
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected refrigerator and found condensation on the ice door. Replaced ice door, discussed the possibilities of lowering humidity in home with customer prevent prevent condensation. Ice dispenser funnel cannot be adjusted or changed if ice cubes get stuck manual removal is the only alternative, job complete"
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Austin, TX 78746
David Z
Job Details: 06/08/2021
"Arrived on site to diagnose range that has an indicator light not always on, and also has clock that loses time at random. Recommended replacement of control due to being the power distribution and powering the clock software. Ordering control. Advised customer that there are 2 indicator lights, one is for on and one is for range top hot. There are no issues with the lights, just control to resolve clock losing time. Office to schedule when we get control. ; ordrng 1 W11295990 (Control)"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Austin, TX 78746
David Z
Job Details: 06/08/2021
"Arrived on site to diagnose standalone freezer that is not cooling. On arrival I found the interior at room temp. Customer said it started thawing and dripping, then stopped cooling completely. Performed sealed system diagnosis. Found the evap only had 2 rungs of frost pattern, and compressor is hot. Ordering sealed system parts to resolve. Office to schedule with approval from AIg for sealed system. ; ordrng 1 W10858281 (Evaporator) and 1 W10750851 (Compressor) and 1 WPW10143759 (UV Dryer) and 1 W10913906 (Access valve) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Pflugerville, TX 78660
Wesley
Job Details: 06/08/2021
Arrived onsite and repaired latch problem with machine by replacing latch. Calibrated unit. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Austin, TX 78745
Luis
Job Details: 06/08/2021
"Arrived on site for ice build up. Found large gap on upper portion of freezer gasket,remolded door seal checked door seal against cabinet good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Austin, TX 78746
David Z
Job Details: 06/08/2021
"Arrived on site to install previously diagnosed parts. On arrival customer informed me that after unit had lost power back in Feb, it has been working fine ever since and has no had any issues. Advised them that today I would be insulating the reservoir, and blocking off part of the damper vent.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM06
Near San Marcos, TX 78666
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for gasket falling off. Found gasket was pulled off on bottom side of FC door. Removed gasket and inspected. Found no damage to gasket. Reinstalled gasket, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Wimberley, TX 78676
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for light in FC and upper two lights in RC not working replaced bad modules, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Austin, TX 78735
Robert
Job Details: 06/08/2021
Arrived on job for complaints of code for sensor. Found sensor plug not secured properly. Reset connector to sensor and test. Sensor passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Taylor, TX 76574
Wesley
Job Details: 06/08/2021
Arrived onsite and slow ice production but all base functions operating. Ice maker error is e1 no cool. Found icebox temp 24f while ice box fan was on. Ordering control kit per service pointer w10227778D; ordrng 1 W10789393 (Ice box kit.) and 1 W10789393 (Cooling kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
David Z
Job Details: 06/08/2021
"Arrived on site to diagnose refrigerator not making ice. Customer said they can hear the icemaker move sometimes but dont heat it fill. Ran harvest test and verified icemaker is running. I checked fill and found the valve making a loud hum, and no ice going into the mold. Found fill tube heater wasnt secured to the fill hose well, and barely making any contact to heat the ice. Reseated the fill tube heater and melted out the ice. Tested unit and verified it is filling. All is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/08/2021
"Arrived onsite for refrigerator still not making ice. Upon arrival found unit valve and ice makers passed all tests 97 and 98 as well as 120 121, found ice maker door gasket unaligned, realigned, found unit rc evap cover frosting by bottom. Ordering unit cover and shims as well as returning with control and UI just in case.; ordrng 1 W11225853 (UI) and 1 Shims (Shims)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78734
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit exploding, what I found was all 4 suspension rods broke and tub and basket sitting on floor, cabinet/frame was completely damaged, top braces bent, outer basket damaged, pump and lower harness damaged. ; ordrng 1 W10677265 (Cabinet) and 1 Cnote (2 man job/2 hours) and 1 W11224739 (Brace) and 1 W11089573 (Brace) and 1 W11219115 (Outer tub) and 1 W11213337 (Lower harness) and 1 WPW10581874 (Pump) and 1 W11130356 (Suspension) and 1 Cnote (Auth)"
We serviced a
GE OVEN
Model JGBS30DEK2WW
Near Austin, TX 78724
Jacob
Job Details: 06/08/2021
Arrived onsite to replace part ordered by previous tech. Reply art. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Leander, TX 78641
David S
Job Details: 06/08/2021
"Arrived on site for wall oven display being locked and not working. I inspected the unit and work area. I found the screen flashing f2e1 key pad disconnected. I pulled the console, disconnected and reconnected all the connections. I powered the unit on and found it still happening. The unit is covered for parts under extended warranty but the service and labor arent covered. .; ordrng 1 W11236887 (Console)"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for washer with noise during operation. Upon inspection I found stored error codes for over flow and door lock errors. I ran diagnostics and all functions passed with no issues and no abnormal sounds. I advised the customer of my findings. And found them to be on a water softener. I advised that less soap should be used and they might have to start manually putting soap in the detergent dispenser. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/08/2021
Arrived on site to install previously diagnosed part. Removed bake burner and installed new bake burner. Tested bake and its doing the same thing. Only ignites on first preheat temp. Afterwards the igniter only clicks and will not light flame. Called techline. Tech line recommended a pressure test based on all items replaced to resolve ignition issue. Replaced bake igniter again to ensure the previous bake igniter wasnt faulty. Tested bake and it is doing the same thing. Called customer and let them know a pressure test must be performed and to make sure and get the report. SR7730889209; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Elgin, TX 78621
Matthew
Job Details: 06/08/2021
Arrived onsite for refrigerator RC section not cooling efficiently. Accessed evaporator compartment and found frozen drain line. Defrosted compartment and cleared line. Tested unit and found that RC fan was not working. Unit also needed fan replaced. Tested unit and unit is functioning properly. Temperature stabilizing. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for refrigerator no cool. Upon arrival I found the FC=12 RC=44. I found the RC evaporator thawed with water droplets on the coils and rust in the drain pan. I found some frost forming on the FC evaporator cover and when I exposed the evaporator I found some ice formed at the top and sides of the evaporator. I confirmed the heater worked through test 6. CS and I walked through SS checks. I ran test 4 and put my hand on the 3 way valve during sub 4 I felt a slight movement and what sounded like a sizzle but not the normal noises a valve should make. I ohmed out the connector at the valve and it ohmed out good. We determined that the 3 way valve is not sending refrigerant to the RC evaporator and will need to be replaced. I advised the customer that there still may be issues with electronics and we would have to quote for those if there are still issues after the valve is replaced. see sd quick pic ) ordering compressor JIC(W10779331) drier(WPW10143759) 3 way valve(W11429997) coupler(W10913906) RC evaporator JIC(WPW10643261) office you R/S; ordrng 1 W10779331 (Compressor) and 1 WPW10143759 (Drier) and 1 W11429997 (3 way valve) and 1 W10913906 (Coupler) and 1 WPW10643261 (RC evaporator) and 1 LOCKRING (LOCK RING)
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Taylor, TX 76574
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced the roller kit. Unit is now operating as designed. Found the pulley wheel had seized. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/08/2021
Arrived on site to diagnose a washer that is not cycling properly. Found shifter out of position stopping unit from agitating. Reset shifter and all is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78749
Kevin
Job Details: 06/08/2021
"Arrived on site and sound water filter will not disconnect. Found Refrigerator shelf assembly is not centered and causing water filter took it caught on the inside edge. Removed shelving and centered it and water filter is now easier/normal to remove and install, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW6
Near Austin, TX 78747
Robert
Job Details: 06/08/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Microwave heating normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Austin, TX 78738
Luis
Job Details: 06/08/2021
"Arrived on site. Since last visit unit stopped cooling checked pressure during freezer cool down pressure reading -20 and 75 found little to no refrigerant in system,attempted to pressurized unit for restrictions no restrictions found called tech support per tech support added refrigerant pressures are equalizing per tech support internal leak and is unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM00
Near Georgetown, TX 78628
Tommy
Job Details: 06/08/2021
"Arrived onsite for refrigerator, not operating. Upon arrival found unit starting device was not sending amps too compressorReplaced unit starting device. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78736
Luis
Job Details: 06/08/2021
"Arrived on site for ice build up in freezer and cooling complaint. Found large gap between liner and door that is causing warm air to enter freezer compartment,checked temp in fresh food temp reading 39? with setting at 38 ordering new freezer door. ; ordrng 1 12977880SQ (Door) and 1 W10876598 (Nameplate)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Jacob
Job Details: 06/08/2021
"Arrived onsite for burners not working correctly. Looked at the unit and saw the 2nd from the right side switch was some how pushed in and the screws were missing, also need to replace switches as some do look burned up. The harness does need to be replaced. And one of the connections were melted at the front left burner. Ordered parts. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W11396790 (BURNER ) and 1 W11396792 (BURNER ) and 2 WP3148952 (switch-inf)s and 2 WP3149400 (switch-inf)s and 2 WP3400882 (screw)s"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Lockhart, TX 78644
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for unit not draining. Test unit and found broken drain pump. Replaced drain pump and checked drain hose and found broken piece from drain pump. Test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP
Near Del Valle, TX 78617
Jacob
Job Details: 06/08/2021
"Arrived onsite for unit leaking water from the dispenser. Put unit in diagnostics and found that all temperatures in the unit checked good. Checked fan to ice maker box, fan was working properly. Called tech line, Spoke with drew. Concluded to replace ice flap, door motor, and spring. Got sr#7730460225. Office to reschedule ; ordrng 1 W11048097 (door-ice) and 1 W11109505 (spring) and 1 W11189145 (door-ice)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP
Near Del Valle, TX 78617
Jacob
Job Details: 06/08/2021
"Arrived onsite for unit leaking water from the dispenser. Put unit in diagnostics and found that all temperatures in the unit checked good. Checked fan to ice maker box, fan was working properly. Called tech line, Spoke with drew. Concluded to replace ice flap, door motor, and spring. Got sr#7730460225. Office to reschedule ; ordrng 1 W11048097 (door-ice) and 1 W11109505 (spring) and 1 W11189145 (door-ice)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Buda, TX 78610
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected dishwasher and found saved error code 7/1 , dishwasher filled but wash motor has failed,
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78746
David Z
Job Details: 06/08/2021
"Arrived on site to install top rack left adjustor. Installed new adjustor and tested. Rack sliding smoothly, no other issues present. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/08/2021
"Arrived on site for AIG ref left door not closing, making a noise. Found inner door has completely collapsed not allowing the recommended part to stay in place. Ive use tape to temporarily secure the door switch pad to the collapsed area of the door so the customer can use the dispensers until the new door arrives. Pad may come off again. Customer is aware. Ordering a new left side RC door to complete the repair. ; ordrng 1 W11307224 (Left RC door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for refrigerator leaking from the ice maker. Upon inspection I found the ice maker twist tray is badly broken and a big chunk is missing from the tray. I found the fill tube frozen over. I ran test 19 and the evaporator fan kicked on but the tube did not un freeze. I was not sure if the evaporator fan was supposed to run on so I called techline to report. They gave me SR#7730951721. I found that the evaporator fan should not turn on during fill tube heat. Techline advised me to replace the main control. office to R/S due to part availability. ; ordrng 1 W11293378 (HV control) and 1 W11239666 (UI)
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Austin, TX 78717
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of of unit losing power, unit tested good at time of service,but I recommended replacing outlet and power cord first. Terminal block looked good, connections on board looked good.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Buchanan Dam, TX 78609
Cliff
Job Details: 06/08/2021
Arrived on site to diagnose a dryer that will not turn on. Found ui malfunctioning and not responding to input. It will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11378949 (Ui) and 1 W10909685 (Thermal)
We serviced a
WHIRLPOOL DRYER
Model WED6400SW1
Near San Marcos, TX 78666
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for long dry times when set to auto sensing. Found element, thermal and cutoff are good. Unit is venting properly. Recommend replacing moisture sensor and control. Office to reschedule. ; ordrng 1 WP8576468 (sensor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Round Rock, TX 78665
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced icemaker unit is now able to produce ice as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Briarcliff, TX 78669
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of broken outer door I replaced outer door and nameplate, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/08/2021
Arrived on site to test unit for front burner not igniting. Test unit and found both burner igniters not working correctly. Ordering new burner heads and burner caps office to reschedule. ; ordrng 2 WPW10515455 (LF and RF burner head)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SIHZ00
Near Hutto, TX 78634
Wesley
Job Details: 06/08/2021
Arrived onsite and found unit had been defrosted perfectly. Determined the cause to be a backed out harness clip to the heating element. All Else checks good. Unit is now operating set up to operate properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Briarcliff, TX 78669
Brandon
Job Details: 06/08/2021
"Arrived on site for customer complaint of unit not powering on, found failed filter board, I replaced filter board, unit powered on, when door was closed turn table would run, when door open turn table and fan would run, found failed interlocks, I replaced interlock kit, no charge to unit, found failed control board. Ordering control, interlocks, and interlock screws, also found light would not shut off. ; ordrng 1 W11182110 (Control) and 2 Cnote (Parts research screws for interlocks)s and 1 Cnote (Parts research screws for interlocks) and 1 Cnote (Office to reschedule) and 1 8206232A (Bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Matthew
Job Details: 06/08/2021
"Arrived onsite to replace previously diagnosed parts. Found leak at evaporator. Replaced compressor, and evaporator. Charged to 3.7 oz. tested unit and unit was holding charge. Job complete ; ordrng 1 1W10897195 (COUPLER (REPLENISH PR)) and 1 W10896677 (COUPLER (REPLENISH LOKRING KIT 5)) and 1 W11401417 (COUPLER (REPLENISH PR))"
We serviced a
MAYTAG WASHER
Model MAH3000AWW
Near Austin, TX 78726
Justin
Job Details: 06/08/2021
"Arrived on site due to prior tech leaving water in the tub and creating mold. The customer stated the unit is now working as designed, however there is significant mold in it now due to water left in it. The customer was also concerned about when moving the tub she heard water. advised the customer the customer that the sounds is as designed. I also walked customer er through properly cleaning the unit via user care guide. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Dripping Springs, TX 78620
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for unit not receiving gas. Found regulator shut off valve was shut off. Opened valve, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERB
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/08/2021
Arrived on site to install previous diagnosed part. Gained access to dual inlet valve and installed new. Assembled unit and tested dispenser operation. Found all working as designed. No water leaks detected during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/08/2021
Arrived on site for ice machine not making ice. Inspected unit and work area. Found reservoir at drain pump connection broken on reservoir. Performed diagnostics mode and tested operation. Found drain pump not working. Tested voltage to pump and found failed pump. Will need to replace reservoir and pump. Found reservoir on back order and informed customer on part. Office to schedule appointment when ETA is available. 1; ordrng 1 W10837384 (RESERVOIR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 06/08/2021
Arrived onsite for refrigerator no cool. Upon arrival I found the complaint is that the doors do not seal and there is condensation in the RC. I found the mullion flipped outward not allowing the doors to close. I closed the doors correctly and let the temps equalize for a few mins. I tested temps and found the RC at 38 and the FC at 5. I instructed the customer about proper loading in the RC as well as the importance of the mullion side of the door making contact with the catch to close properly. No leaks detected during time of service. Job complete.
We serviced a
MAYTAG DRYER
Model WED92HEFC0
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/08/2021
"Arrived on site for dryer not heating. Verified failure and found heating element not activating. Measured incoming voltage at terminal block and correct voltage. Found home venting need to be cleaned. Tested fuses and heating element and found failed element. Removed lint from unit. . ; ordrng 1 WP8544771 (ELEMENT )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Manor, TX 78653
Matthew
Job Details: 06/08/2021
"Arrived onsite for unit not cooling at all. Tested unit and unit is having sealed system issues . Compressor will not turn over. Ran test #4 and fans are running but compressor not responsive. Unit would need compressor, inverter, and evaporators replaced. Also, noticed that unit is having a light switch issue. With all of the doors closed indicator light is showing door open. Ran test on door switch and all showing open when doors are closed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78735
Robert
Job Details: 06/08/2021
Arrived on job for complaints of not heating. Found the heater working but customer not using rinse aid correctly. Instructed customer on proper use. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hutto, TX 78634
Wesley
Job Details: 06/08/2021
Arrived onsite and replaced pressure hose and control together. Unit seems to now be operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Dripping Springs, TX 78620
Andrew
Job Details: 06/08/2021
"Arrived on site to test unit for flames too high. Adjusted flames to customer preference, no leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near New Braunfels, TX 78132
Noah D
Job Details: 06/08/2021
"Arrived on site to inspect unit for not turning off when cooking, upon inspecting found the error codes present before, replaced both parts and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGBL04
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/08/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on evaporator. Advanced defrost cycle and found heater not activating. Gained access to evaporator and found visible failed bimetal (see SD-QUICKPIC). Removed failed bimetal and installed new. Assembled unit and tested operation. Found evaporator fan motor not running. Tested voltage and found failed fan. Was able to jump start fan and it continued to run. Customer requested to go ahead and replace. Removed failed fan and installed new. Tested operation, all tested good. No water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Leander, TX 78641
David S
Job Details: 06/08/2021
"(Tw) On-site for washer making a grinding noise. In diagnostics, found F7E1 tachometer missing or wrong signal. Inspected underneath unit and removed gearcase cover. Found cam bolt loose causing grinding with the cover and grinding marks on cam teeth. Replaced cam, reassembled and tightened bolt correctly. No more grinding noises. Unit functioning as designed. Call complete. F7e1tachometer missing or wrong signal f0e0"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78748
Kevin
Job Details: 06/08/2021
"Arrived on site and inspected dryer and found drum coating is flaking off. Replaced dryer drum and it is now correct, job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Cedar Park, TX 78613
Kayman
Job Details: 06/07/2021
Arrived onsite for washer not draining.Upon inspection I found the drain pump clogged with masks and other debris. I cleared out the drain pump and re assembled the unit. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID FREEZER
Model WRV986FDEM
Near Georgetown, TX 78628
Tommy
Job Details: 06/07/2021
Arrived onsite for refrigerator for lights intermittently turning off. Upon arrival found unit meat drawer wiring was damaged. As well as drawer interior wiring was as well. Ordering both drawer and unit harness. Office to reschedule upon receiving parts. Spoke with customer on unit rc needing to unloaded before repair.; ordrng 1 W10815674 (Ss meat drawer) and 1 W11170612 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Buda, TX 78610
Kevin
Job Details: 06/07/2021
"Arrived on site and replaced blower wheel diagnosed on previous visit. Motor and belt has already been replaced. When start switch is pressed Dryer still will not run confirmed incoming voltage is still good, fuse is good, cut off is good, replaced start button and no effect spoke with SW and after checking windings on motor it appears motor that was replaced was bad out of the box. A new one will be needed and will also bring back timer.; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 WPW10185982 (Timer) and 1 W11175558 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 06/07/2021
"Arrived on site to replace cam and belt from previous diagnosis. Replaced belt and cam, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE454CSS4
Near Austin, TX 78738
Robert
Job Details: 06/07/2021
Arrived on job for complaints of not running cycle. Found the cancel drain button shorted. Called tech line and they confirmed. Will need to return with console.
We serviced a
JENN-AIR RANGE
Model JES9800AAB
Near West Lake Hills, TX 78746
Kevin
Job Details: 06/07/2021
"Arrived on site and inspected range and found control panel is unresponsive and showing F1 Dash seven error code, and F1 Dash eight error code. although Cooktop elements turn on customer says temperature is sporadic and it does not maintain.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near New Braunfels, TX 78130
Noah D
Job Details: 06/07/2021
"Arrived on site to inspect unit for leaking from Icemaker, upon inspection found the unit was allowing warm air inside, aligned door and sealed off unit, filled icemaker and harvested with no leaks.
We serviced a
WHIRLPOOL WASHER
Model RAX4232KQ0
Near Killeen, TX 76542
Tyler
Job Details: 06/07/2021
"(CS) Arrived on site to install previously diagnosed motor, trans, and coupler. Upon arrival confirmed trans was bad and leaking oil. Replaced trans and coupler. Found new motor was damaged in packaging. Inspected old motor and found that it was still functioning as designed. Reassembled and tested unit. Found no leaks before during or after repairs and unit fully spinning and draining. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, TX 76571
Tyler
Job Details: 06/07/2021
"(CS) Arrived on site to install previously diagnosed impeller, spacer, motor and divider. Reassembled and tested dispenser and everything was working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHTXTQ00
Near Copperas Cove, TX 76522
Al
Job Details: 06/07/2021
Arrived on site and inspected French door refrigerator freezing food on the top shelves.Confirmed the complaint and found the damper door was stuck open causing the malfunction.R&R the damper and advised the customer to wait approximately 24 hours for temperatures to set.Job complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Copperas Cove, TX 76522
Al
Job Details: 06/07/2021
We serviced a
HOTPOINT REFRIGERATOR
Model HSS25GFTAWW
Near Killeen, TX 76549
Al
Job Details: 06/07/2021
"Arrived back on site to inspect the side by side refrigerator with cooling issues. Landlord had electricity turned on.I plugged the unit in and Lund the compressor kicked on about 2minutes after plugging it in.The evaporator fan was working, but the condenser motor never came on and the condenser fan housing was caked with built up dust possibly causing the failures.Also the UI on the freezer door was flashing 00 and wouldnt allow me to turn the temperatures up or down in either compartment.Order the condenser fan, UI and main control due to the power issues.Office to schedule return services due to part availability.NEEDS MORE WORK ; ordrng 1 WR60X10220 (COND MOTOR, OEM) and 1 WR55X10565 (Combined HMI Assembly White) and 1 WR55X10942P (BOARD, MAIN CONTROL)"
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Killeen, TX 76542
Al
Job Details: 06/07/2021
Arrived on site to install previously ordered part.Removed and replaced the Control and unit tested as designed.JOB COMPLETE
We serviced a
GE MICROWAVE
Model PSB9120SF1SS
Near Harker Heights, TX 76548
Al
Job Details: 06/07/2021
"Arrived on site and inspected microwave not starting.Confirmed the complaint and went to the breaker box and turn on and off the breaker that was marked Microwave.Found that wasnt the correct breaker and unit wasnt cycling off and on.Took a chance and tripped the only unmarked breaker in the panel, which cycled the unit off and back on.Unit passed the 2 minute water cup test.Unit works as designed.Customers sone witnessed the repair.JOB COMPLETE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Belton, TX 76513
Tyler
Job Details: 06/07/2021
Arrived on site for refrigerator needing previously diagnosed freezer shelf. Upon arrival I installed needed part then reassembled and tested freezer door. Found unit functioning as designed call complete.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Harker Heights, TX 76548
Al
Job Details: 06/07/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 06/07/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in rc evaporator. Evaporator, compressor, and drier will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 WPW10643261 (Evap) and 1 W10779331 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub)"
We serviced a
MAYTAG MICROWAVE
Model MMV5208WS1
Near Temple, TX 76501
Tyler
Job Details: 06/07/2021
"Arrived on site for microwave not heating. Upon arrival found now error codes. After disassembly I found unit had to top micro switches that were bad, hv trans was burnt up, capacitor couldnt hold a charge and diode as well as entire rest of unit ( both external and internal) was completely covered in grease.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Temple, TX 76502
Tyler
Job Details: 06/07/2021
"(CS) Arrived on site for washer showing LF error. Upon arrival found following codes in diagnostics F3e2, f8e6, F8e1, f0e4. All codes pertaining to inlet valve related issues. Upon further diagnostics found inlet valve on let in hot water even bough entire valve had 120 v when needed to each solenoid when needed. Replaced inlet valve and found unit fully functioning as designed with no leaks before during or after repairs. Call complete."
We serviced a
WHIRLPOOL OVEN
Model GMC305PRS01
Near Harker Heights, TX 76548
Al
Job Details: 06/07/2021
"Arrived on site and inspected wall oven heating issues.Customer advised the unit when simply turned on to Bake turns on as if its in CLEAN mode and locks the door where customer cant open the door and burns the food to a crisp.Customer said the unit doesnt unlock until it reaches a lower temperature and burns everything the customers have attempted to cook.Unit will require 8302850 control panel, assembly switch 8303950 and Assembly Control 8303819 to complete repair. Needs more work ; ordrng 1 8302850 (Control panel) and 1 8303950 (Assembly switch (biscuit))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS00
Near Leander, TX 78641
Justin
Job Details: 06/07/2021
Arrived on site for a mini fridge with an alarm not turning off. Upon arrival customer stated the real issue was there was static sound coming from the bottom left of the unit. They also stated that the UI was going out. Upon farther inspection I found LEDS on the UI going out and when pressing on buttons the speaker had abnormal static sound. I found the speaker and UI needing to be replaced.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Justin
Job Details: 06/07/2021
"Arrived on site for dishwasher not receiving power. Upon arrival I found the unit was improperly installed. The toe plate was installed incorrectly and causing door to catch. I removed toe place and installed correctly, door now opens as designed. Upon further inspection I found unit does have power to it. I checked voltage at the wall and found correct voltage. I then put unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found the unit running as designed. No leaks observed at the time of service. Unit working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Georgetown, TX 78633
Lou
Job Details: 06/07/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics and tested. I found that the element is leaking at the nuts/gaskets. When I disconnected harness from the element, I found that the left side gasket had broken free from the element and was not sealing properly. I removed and replaced the element and retested and unit is operating as designed with no further leaks. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Buda, TX 78610
Robert
Job Details: 06/07/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation refrigerator powered back up . Customer will monitor unit for cooling. Spoke to CS about call.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Austin, TX 78738
Brandon
Job Details: 06/07/2021
"Arrived on site for customer complaint of UI panel being blank and customer unable to turn on. Called techline, Will need and main appliance manager SR# 7730932236. ; ordrng 1 WPW10260060 (Control) and 1 W10815465 (Appliance manager)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Pflugerville, TX 78660
Wesley
Job Details: 06/07/2021
Arrived onsite and tested oven for temp problems. Found oven slightly lower than set temp. Calibrated to correct disparity. All checks good. Advised customer on repair and advised using a regulating ceramic baking sheet for better results with pastries. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Pflugerville, TX 78660
Wesley
Job Details: 06/07/2021
"Arrived onsite and found washer was not drying, found f7 error. Repaired by activating heater circuit. Advised customer on repair, and best use and care practices. All checks good."
We serviced a
GE MICROWAVE
Model JVM1540DP1BB
Near Harker Heights, TX 76548
Al
Job Details: 06/07/2021
"Arrived on site and inspected microwave with key shorted error. Confirmed the complaint and found both the panel and control were both defective.Removed and replaced both, reassembled and unit tested as designed and passed the 2 minute water cup test.JOB COMPLETE"