Arrived onsite for range element not regulating temperature. I confirmed the unit will no cycle the front left element and will constant glow. When getting ready to replace the infinite switch i found that I didn't have the part needed. Will need to order W11129442 Switch Inf LF to continue with repair. RS for 05-14-25.; ordrng 1 W11129442 (Infinite switch LF)

Arrived on site for continued ice making issues. Contacted Techline . Spoke with Joe . Explained issues and what all has already been done. Tech believes there is a Power issue from either control or door harness .Recommend replacing control. Or door due to possible harness failure. SR# 7741526817. Customer will think about how to proceed cause does not want to replace door.

Arrived onsite for range tripping breaker. I found the connection heater and fan to have wires pinched in the top right of the corner. I didn't see any bare wire exposed and suspect bleeding through was occurring and tripping the breaker. I rerouted the wires to where it doesn't touch any metal or pinch on the cover. Unit is heating without tripping during time of service. No leaks present. Call complete. No parts installed.

Arrived on-site for washer not filling. I found the hot water valve not putting out enough water. I installed drawer (w11614513) and filled machine twice with the customer. Everything is working as designed. No leaks.

Arrived on-site to install ordered parts. Installed console(w10902370) and cycled unit. Everything is working as designed.

"Arrived on-site for washer making clicking sounds. I verified the issue. Found the slider was making the noise. I replaced the slider(w10734521) and rotor(w11260238. Calibrated the unit it and ran in slow, medium and high spin. Noise is gone. Unit is operating as designed"

Arrived on-site for washer not cycling. I verified the issue. Found the unit locked up. Getting f1e1 error code. Unit will not operate at all. I'm ordering control(w11603810) for return visit. No parts used. Office will need to reschedule. ; ordrng 1 W11603810 (Control)

Arrived on-site to install ordered parts. Installed washplate(w11510461) and agitater (w11614636) tested unit. Everything is working as designed

"Arrived on site for refrigerator not making ice in upper rc. On arrival found e five and test fifty six. I verified all the fans are running, including the icebox fan in Test thirty six. I th3n foundd previously installed ice maker had failed and replaced it with Ice maker W11658802. Tested unit and found no leaks and informed customer to allow two days for the ice maker to fill call complete"

"Arrived on sit2 for washer leaking from door, on arrival confirmed issu3 and found multiple tears in the bellow. Also found f6e1 and f5e3 in diagnostic. I replaced w11314648 bellow and tested unit. Found no leaks and im ordering W11325572 ui, W11565030 latch to resolve latch. Rescheduled customer for 05-13-25; ordrng 1 W11325572 (Ui) and 1 W11565030 (Latch)"

"Arrived on site to test unit for squeaky door. Upon arrival inspected hinges and found left hinge is bent. Will need to order both hinges and new friction sleeves. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11613573 (L hinge) and 1 W11613572 (R hinge) and 2 WP8268961 (Friction sleeve)s"

Arrived on site for wall oven with failing ui panel. On arrival confirmed issue and replaced w11598133 ui. Found unit responsive and working as designed. Call complete

"Arrived on site to test unit for not igniting properly, tested unit found igniter sparking into the igniter cover, adjusted igniter and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site for water leaking found leak from tube to fill tube,repaired line ran icemaker fill test passed no leaks. No one available for signature"

"Arrived on site to test unit for tripping breaker. Upon arrival builder stated unit trips breaker immediately. Tested unit, found breaker could not be reset when unit is plugged in. Inspected terminal blocked and found N and G bonded. Removed bonding strap and reset breaker. Started a cycle at 500?, unit reached set temp with no issues. No one on site for signature. Unit is now running as designed, no parts installed, job complete."

Arrived onsite to inspect refrigerator leaking upon further inspection found fill tub was kink behind the icemaker straighten 2 bout tested unit no leaks observed customer not available for signature unit is working as designed no leaks observed during service

"Arrived on site to test unit for tripping breaker. Upon arrival builder stated unit trips breaker immediately. Tested unit, found breaker could not be reset when unit is plugged in. Inspected terminal blocked and found N and G bonded. Removed bonding strap and reset breaker. Started a cycle at 500?, unit reached set temp with no issues. No one on site for signature. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for tripping breaker. Upon arrival builder stated unit trips breaker immediately. Tested unit, found breaker could not be reset when unit is plugged in. Inspected terminal blocked and found N and G bonded. Removed bonding strap and reset breaker. Started a cycle at 500?, unit reached set temp with no issues. No one on site for signature. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to diagnose unit with no power.Tested the outlet and confirmed it is supplying 120V. Checked the junction box and verified proper connections and 120V present. Pulled the unit out and tested voltage at the control board120V present, but the board is unresponsive. Ordering a new control board and console. Office will contact customer to reschedule once parts arrive.; ordrng 1 W11696408 (Control board) and 1 W11693834 (Console)"

"Arrived on site for WASHER DOES NOT GO THROUGH SPIN CYCLE AND MACHINE JUST STOPS. Upon arrival , ran diagnostics and get error code F8-E1 long fill. Ran a manual components test and found cold water has a slow fill. Hotvis good. Need to replace valve. Replaced valve W11210463. Test unit and is operating as designed. No leaks present. Job complete"

Airshow on site to test unit for RC not cooling. Customer stated FC had always kept temp. Found unit is working as designed on arrival. Engaged diagnostics and found all components currently working as designed. Replaced control box(W11594670) and advised customer to monitor.

Arrived on site to inspect dishwasher not draining. Upon further inspection I tested the drain pump and heard a humming noise but water was not able to be pumped out. I gained access to the pump and found it to have a broken impeller and no resistance when turning the impeller. The pump showed evidence of a hard price of debris getting stuck and causing damage in the pump. I replaced the pump and tested the dishwasher. The dishwasher is now operztimg as designed. No water leaks observed during service. W10876537

"Arrived on site to inspect refrigerator, not cooling. Upon further inspection, I checked temperatures and measured -5FC and 33RC. The compressor and fans are operating as designed. There are no issues with the fridge at the moment, and it is operating as designed. No water leaks observed during service. No one on site to sign"

"Arrived on site to inspect dryer not operating properly. Upon further inspection, the customer advised that the dryer has been operating fine and we're going to cancel the service request. I checked the dryer anyway to confirm proper operation. The dryer is operating as designed. No parts installed."

"Arrived on site to inspect oven displaying error code F6E1. Upon further inspection, I place d the unit into diagnostics and checked the temperature sensor reading. I checked the sensor temp and was at room temperature and the sensor was reading 110 degrees. I gained access to the sensor and measured the resistance and measured 1.9 ohms. The sensor is out of spec. I replaced the sensor and retested the unit. The control is now reading the proper temperature. W10833885"

"Arrived on site to inpsectwasher the lid, not closing properly. Upon further inspection, I found that the plastic frame on the lid had broken where the hinge arm is inserted, preventing the lid from closing properly. I replaced the lid assembly and tested the washer. The washer is now operatimg as designed. No water leaks were observed during service. W11259006"

"Arrived on site for making a rubbing noise. Upon arrival found, disassembled unit to inspect all moving parts. Found belt idler pulley is beginning to seize. Repaired unit using all parts of repair kit 4392065. Test unit and is operating as designed. Job complete"

Arrived on site to install previously ordered parts. Replaced control W11400681 and console W10861510. Test unit by running a normal cycle and is operating as designed . No leaks present . Job complete

"Arrived on site to follow up on washer not spinning out fully on some loads. Checked errors and found off balance load error only. Unit passed diagnostic cycle as well. Customer does wash some items like large dog blankets / comforters which this unit can not fully balance out. Unit passes all checks and is working as designed for a light duty unit. With customer washing heavier duty items, a commercial style washer would be a correct fit for consistently washing heavier items. Advised customer to follow up with customer service since there is no faults found with unit. Call completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve, and UV dye drier. I evacuated the system and cleared it with nitrogen. Removedmand replaced the mentioned parts and vacuumed the system down to -30/0psi. Checked system for any leaks and found none. Installed 56g of R600 refrigerant and allowed the system to equalize. Plugged the unit in and tested and unit is beginning beginning cool and has a good frost pattern. I recommended the customer allow the unit to cool for at least 24 hours before placing items back inside. Unit is operating as designed and no water leaks observed during service, job completed. W11727250, WPW10143759, W11506635"

Arrived on-site for dryer not drying the clothes. I found the dryer is heating but that the airflow is very bad. I removed the vent and found a lot of water and lent. Tested the airflow with the vent off and it was good. I advised the customer to have the home vents cleaned before using the dryer again. No parts used.

"Arrive on site for a dishwasher that won't start cycles. Inspected unit and work area. The customer advised that several buttons on her user interface do not work, and that sometimes the unit is starting cycles on its own. I tested the unit and confirmed the customers complaint. I found the start button would not work and the cycle selection button would not activate unless if you pressed one of the options buttons. I also found that the drain would not turn on if you hit cancel but would cancel out a cycle if you selected a cycle. I found adequate voltage going to the control and replaced the control. I tested the unit and found the unit working and operating as designed. Call complete. W11637583."

"Arrived on site for range tripping breaker. On arrival found d voltage to unit at 246 L1-L2, 123 L1 & L2-n and 0 n-g. I replaced w11707168 control, w10856603 broil element, w11182108 bake element. Found bake and broil amps at 10 and 14. Found oven heating as designed to 500 on bake without tripping breaker. Reported findings to safety team sr#7741443220 Call complete"

Arrived on-site for dryer not starting. Found the breaker was tripped. Power is good at wall socket. Breaker tripped when I plugged in the unit. Found the neutral was hooked up with the ground. Fixed the issue and cycled the dryer. Unit is heating and working as designed. No parts used. Nobody available to sign

"Arrived on site for a refrigerator that is leaking water. Inspected unit and work area. The customer explained that after the unit was delivered, she's had a consistent problem with the ice maker leaking water off the backside of the ice maker into the freezer. I did confirm the customer's complaint and found the ice maker not level. I found it leaning to the back, causing watered overflow off the back, end down the backside of the freezer. I went ahead and adjusted the leveling of the ice maker to make it level. I tested the unit and found the unit working and operating as designed without leaking. Call complete. No parts were installed."

"Arrived on site for a washing machine that is not getting past the wash portion of a cycle. Inspected unit and work area. The customer advised that they have several issues going on with the unit, including the previously mentioned but also that the unit seems to go off balance on every load despite what they are washing. They advise that the unit will walk across the floor. I ran the unit through diagnostics and found an F8 E1 (long fill) and F0 E5 (off balance load) error codes. I tested the suspension and found the suspension rods were completely worn causing the off balance load issue. I checked the basket and did not find the basket wobbling on the drive shaft, indicating the hub assembly was intact. Went to replace the inlet valve and found that the rubber o-rings off the hoses were completely cut through and part of the o-rings were stuck inside of the valve assembly. I showed the customer the issue and did advise them that they would need to replace the rubber o-ring or get new hoses. I replaced the valve and am ordering the suspension rods for full repair. I rescheduled the customer to 5/9.; ordrng 1 W11130362 (Suspension) and 1 W11611297 (Belt)"

"Arrived on site to inspect ice machine with ice looking watery. Upon further inspection, I found the bin full of ice and it appeared wet. Also found the unit producing a slab of ice and I found the reservoir water level very low and the slab thickness very small. I spoke to previous tech GC regarding their repairs at last visit and was advised that they recirculating pump has been replaced three times in less than a year and it's due to poor water quality. I was provided a photo of the water test strip used st last service call, and found the pH levels very high, as were just about everything else tested. I found the customer has an old water softener system and the bypass is engaged, but due to the age of the unit, I'm not certain the bypass is functioning properly as the water quality is so poor. I advised the customer of my findings and advised that the water could still be flowing through the old softener system and could be the cause of their issues with the ice machine. I explained that due to the hardness of their water, it's causing damage to the water level sensor in the ice machine which in turn is causing the sensor to not function properly and the reservoir is not filling properly causing less water to flow over the evaporator and make less ice. I recommended the customer have someone check/test their water and possibly look into a water softener system. No parts were replaced today as the issue wouod continue to re-occur. I recommended the customer to contact service manager GC for further information on his testings at previous service call if they had any further questions. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the tub ring and calibrated the unit. Tested in diagnostics and unit is operating as designed. I found a toy, in front of the dryer, that was leaking water onto the floor and had gone under the washer. The unit is not leaking water. No water leaks observed during service, job completed. W11513258"

Arrived on-site for dishwasher not heating. Tested the element and got OL. I installed the heater(w10518394) and tested the unit. Everything is working as designed

Arrived onsite for prediagnosed parts upon arrival replaced outer door glass W10401225 tested unit at 350 unit is working as designed

Arriv3d on site floor cooktop. On arrival reconfirmed prior issues and installed wp3191049 rf switch and wp4454541 lf switch. Found front left burner working as designed but found front right small burner was still broken and failing but part sent for repairs was incorrect. I'm reordering W10823711 FR small burner; ordrng 1 W10823711 (Front right small burner)

Arrived onsite to inspect dispenser dripping water from dispenser upon further inspection customer stated ice gets stuck in dispenser causing water to drip verified no wter dripping from water tube replaced ice door dispenser W11678839 tested unit water & ice unit is working as designed no leaks observed during service

Arrived onsite to inspect cooktop not igniting upon further inspection found the front rh burnerhead bent cap not sitting correctly & debris around igniter removed debris replaced burnerhead Wp8286814 advised customer on cleaning unit is working as designed no gas leaks detected during service

Arrived onsite to inspect dishwasher leaking from bottom upon further inspection ran diagnostics found leaking from. Pump & motor replaced Wpw10605057 ran diagnostics & test cycles unit is working as designed no leaks observed during service

"Arrived on site for range tripping breaker. On arrival found 252 L1&2, 126 L1n, 126 L2n, & 0gn. Replaced W11696067 control, w10856603 broil element, w11182108 bake element. Found bake and broil amps at 10 and 14 and found unit heating to 500 degrees without tripping breaker. Unit works as designed and reported findings to techline sr#7741442187. Call complete"

Arrived onsite to inspect refrigerator lights not working upon arrival customers power is out needs to be reschedule ; schdld next appmnt for 5/20 TUE AM

Arrived on site for washer not draining. On arrival confirmed issue and found harness to pump had broken. Repaired harness andfound washer working as designed with no leaks and no parts installed. Call complete

Arrived onsite for prediagnosed parts upon arrival replaced gearcase W11454741 splutch assembly W10721967 belt W11239857 ran calibration & test cycles customer unit not available to sign is working as designed no leaks observed during service

Arrived onsite to inspect washer not going through cycles upon further inspection found broken harness at drain pump replaced harness W11643701 ran diagnostics found no errors ran normal cycles unit is working as designed no leaks observed during service

"Arrived on site to test unit for light issues. Upon arrival customer stated the light wont turn on and off when the unit is hot and it smells like gas. Verified issue, found socket shorted. Replaced light socket (W10856866) and control (W11764616) as precautionary, adjusted air shutter and tested unit. Unit preheated to 350?, light socket is functioning properly. Advised customer there will be a gas smell during the preheat cycle but the smell should dissipate after a few minutes. Unit is now running as designed, no gas leak detected, job complete."

Arrived on site for unit door not staying closed. Performed recommended repair by GC replace strike. Replaced strike and tested unit is functioning properly customer will monitor 3rd trip for same issue. If issue continues office to decide possibly replacing door job completed

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit trips breaker during preheat, has had the breaker replaced. Verified issue, when engaging broil relay the unit trips breaker. Inspected unit found no broken or open wires, no evidence of a short. Bonding strap between G and N has been removed. Unit is receiving proper voltage and has correct polarity.Followed TSP (W11490386). Replaced control (W11707155), bake element (W11182108) and broil element (W10856603). Removed ground strap from terminal block and began a cycle at 500? for 30 minutes. After time has elapsed, reconnected ground strap and started another cycle at 500?, after 10 minutes of cycling the unit no longer trips the breaker. Relay conditioning and burn off successful. Advised customer to continue running cycle for an additional 90 minutes to ensure a complete and proper burn off. If breaker starts to trip again, recommend replacing breaker once more. If breaker still continues to trip, contact WPL for further assistance. Contacted SAFETY to document SR#7741151278. Unit is now running as designed, job complete."

"Arrived on site. Tested ui no chiming noises,ran diagnostic all test passed,found bail arm in the off position lowered arm icemaker ran through a cycle dumped ice then filled with water."

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue I replaced contol board, bake, and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker . I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again. Calling whirlpool safety Sr # 7741440310"

"Arrived on site to diagnose unit not washing or drying.Ran diagnostics and found a wash motor error and the heating element not activating. Tested voltage to the motor correct voltage present, but the motor was unresponsive.Replaced the sump and motor assembly. Tested unit and unit is now washing properly and the heating element is functioning. No leaks present at this time. Job complete."

"Arrived on site and replaced UI(W11636544), pressure valve(W10786952), line kit(8212547RP) and valve(W11482383). Unit is now working as designed. No leaks detected. Job complete."

"Arrived on site for water leaking. Removed back cover found fill tube not fully inserted in valve,installed fill tube correctly into valve turned on water source no leaks,ran icemaker fill no leaks. No one available for signature"

Arrived on site for unit not having very long dry cycle. Tested unit heat element turning on but have found air flow restriction. Found clogged vent compacted tight inside exhaust took pictures of lint build up maintenance witnessed and took picture to show tenant. Unit is now functioning properly and as designed to job completed

"Arrived on site. Found evaporator cover unable to sit flush against liner allowing air to enter on side,removed cover found damaged liner sent pictures to tech support no repair whirlpool will contact customer 2-5 business days. SR#7741468370"

"Arrived on site to test unit for ice build up in the FC, thawed out ice and found d the drain tube is frozen, installed heat probe into the drain unit is now running as designed no leaks detected job complete installed 819043"

"Arrived on site to replace previously diagnosed parts. Upon arrival verified issue, when spinning sounds like the gear case is spinning alone and not the basket. Removed agitator and inspected hub nut, found it completely stripped and is the cause of wet clothes at the end of a cycle. Parts ordered not required, will need to order hub nut for return visit. Ordering part, no parts installed, rescheduled for 05/12.; ordrng 1 W10528947 (Hub nut)"

Arrived on site to replace broken rocket switch. Replaced switch took picture tested new switch. Unit is functioning properly and as designed to. Office to charge card on file

Arrived on site for moisture inside fridge. Inspected unit found small amount of condensation inside unitvery small amount. Inspected door seal from top tob on freezer side. Could not find any door seal imperfections seals look good and flexed properly.unit door however seems not leveled properly tried leveling door but was unable to correct issue door does seem to be leaning to the left. Informed office manager of issue and she informed me she will have the install crew come correct freezer door or have it replaced no parts used job completed

"Arrived on site for fabric softener still not dispensing. Replaced housing W11624934 Ran diagnostics, no error codes . Unit passed test wash . Ran quick wash with small amount of softener. Washer is properly dispensing . No water leaks detected at time of service. Job complete"

"Arrived on site for unit pooling water under crisper drawer. Upon arrival, found same issue occurred from 5/6/24. Proceeded to clear all ice buildup and unclogged debris from drain hose. Upon installing drain tube, found insert to the RC exit is not rigid anymore. Reached out to Service Thread and advised to silicon seal and do not over tighten fastener screw. Tested unit and now unit is functioning as designed. Repair covered under AEX warranty per Claims Thread. No water leaks detected at this time. No parts replaced. Customer had to leave to pick up children. No one available to sign."

Called customer Alex Gutierrez could not find address apartment are called the Evergrove apartment. Customer inform3d me he called the 1800 number to cancel call. Customer stated construction crew has a back up somewhere and they are working on it. No one on site for signature.

"Arrived onsite for system have sealed system failure. Confirmed compressor not working efficiently. Replaced compressor, dye drier and access valve. Pulled extended vacuum and held. Charged per spec and tested. Unit is now cooling properly. Customer will monitor over 48hrs. Job complete"

Arrived on site for microwave otr for not starting g . Found start button and couple other buttons not responding. Unit will need keypad . Unable to order parts due to modle tag wiped out . Job complete .

Arrived onsite for unit making humming sound. Inspected unit and found both cabinet temperatures are ideal. No issues with cooling. No evidence of ice buildup or air flow issues. No obstruction in air flow parts. Customer describs noise as humming sound and stops when door is opened. Customer works from home and is hearing the evaporator fan run. Notified tenant that the sound is normal operation. Customer understands. Unit is functioning properly . Job complete

Arrived onsite for washer basket with rust. I confirmed rust is present around the bottom welds of the basket. A new basket will need to be ordered and replaced. Ordering W11172199 Basket. Office to RS for PSP item.; ordrng 1 W11172199 (Basket)

WED5605MC0 Arrived on site for a dryer making nosies. On arrival verified issue I took apart dryer and replaced wheels and cleaned out all lint that's in the blower and everywhere else. I then tested product is working as its designed no nosies.

Customer not home. Spoke with maintenance manager and verified unit is out of warranty. Maintenance denied service.

"Arrived on site for a defective compressor. Replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. W11580057,w11506635,wpw10143759"

WFES3030RS0 Arrived on site for a range tripping breaker again. I called techline and explained what is happening again. They asked me to check amps on breaker (40 amp) they asked me to check amp draw I checked amp draw and the breaker tripped on 12.3 amps at 250 degrees i flipped breaker back on. I turned all burners on high and oven on and the highest amp draw was 39.0 then it drops down to 35amps breaker didn't trip.Client stated that the breaker wasnt changed and that the home builder said it was fine that the issue was the range. I removed ground and preheated to five hundred degrees temperature reached without tripping breaker.Calling whirlpool safety SR # 7741467493

Arrived on site to test unit for not starting. Found error f1e2(control software issue). Replaced control(W11683481) and unit completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived onsite for oven not igniting. I confirmed oven will spark but not from the ignitor. I pulled out the bottom drawer and found a metal grate obstructing the ignitor arcing. I removed the metal grate and oven now ignites as designed. Call complete. No leaks. I advised the customer on how to put grates or any cookware in the drawer to where it doesn't not cause intermittent sparking.

"Arrived on site for a washing machine that will not complete cycles. Inspected unit and work area. The customer advised that the unit sometimes will start cycles, and sometimes not get past sensing. She advised that if it doesn't get past sensing, it makes an odd noise. She advised that the unit will not complete a cycle and will only get to the rinse portion of the cycle before quitting. I ran the internet through diagnostics and found an F7 E3 (basket engaged during the wash) error code. I checked underneath and found evidence of an oil leak from the gear case. I checked the drive shaft and found it sliding up and down, causing the issue. I also found the belt and cam completely stripped. I checked the agitator and found the agitator was able to be removed easily. Ordering the gear case and belt and will need to replace the actuator and cam for repair. I rescheduled the customer to 5/16 due to the customer needing a Friday appointment with her schedule. No parts were installed installed.; ordrng 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)"

Arrived on site to test unit for n no power. Found when plugged in unit would go into drain. Replaced control(W11603811) for faulty pressure switch. Unit completed diagnostics with no issues and is now working as designed. No leaks detected. Job complete.

"Arrived on site for a defective compressor. Replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. W11686820,w11506635,wpw10143759"

"Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. The customer advised that the freezer still works, but that the refrigerator section iced over again. I did confirm the customer's complaint and found a defrost issue in the refrigerator section. I gained access to the control and checked resistance values on my thermistors. I found the RC thermistor reading 5.36k ohms (50 degrees) and the FC thermistor reading 15.07k ohms (13 degrees). I found the RC evaporator thermistor reading 13.35 k ohms (18 degrees). I called Whirlpool Techline and spoke to George SR# 7741498109. He advised that based on all my checks, the issue would have to be with the the evaporator thermistor or the control and to replace both. It buys the only other issue could be if the dual valve wasn't shutting off for the refrigerator section but advised that the customer would have complained about things freezing in the RC section before losing temperature. I did confirm with the customer that they have not had any temperature concerns up until it started frosting over. I went ahead and replaced both parts and removed all ice buildup around the refrigerator evaporator. I tested the unit and found the unit working and operating as designed. Call complete. W10843055 and W11087438."

"Arrived onsite for previously diagnosed parts. I replaced the gearcase, rotor, and slider. I ran a DLMS Calibration and then ran a diagnostic cycle. Unit is now operating as designed and no leaks are present. Call complete. Installed W11449841 GEARCASE, W10915701 ROTOR, AND W10734521 SLIDER."

Arrived on site for unit not heating properly. Ran cup of water first timebwater was hot . Ran multiple times each time water would get cooler and unit has humming sound. Ran 7 cycle at 1 minute water came out room temperature. Bad diode needs to be replac3d ordering part office to reschedule ; ordrng 1 8206369 (Diode)

Arrived on site for washer making a loud noise. On arrival confirmed issue and found d f7e9 in diagnostic. I then found rotor bolt loose and rotor not locked in place. I tightened bolt and found washer working as designed with no leaks. Call complete

Arrived onsite for fridge leaking. Upon arrival customer stated it was leaking from the icemaker. I found the icemaker off and fill tube fitted correctly. I turned on the icemaker and saw no water leaks occur. I cannot replicate the issue stated but I did see food against the vent in the back. I explained to keep the food from obstructing the vents and that he mightve had ice build up but cleared after a defrost. No issues with unit and couldn't replicate the issue at time of service. Call complete. No parts installed.

Arrived on site for a washing machine that is consistently draining and will not turn on. The unit was sent over with a special project dispatch and I found that the customer serial number did not match the special project sent over. I did find that the customer is still under manufacturer warranty and looked at the unit. I found the unit flashing an F3 E1 (pressure system fault) error code and checked the pressure hose. I found no debris inside of the pressure system or any kinks in the pressure hose. I went ahead and replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete. W11607637.

"Arrived onsite for range front door missing. I found the outer glass to be disassembled and the handle to be broken. The outer glass was also damaged. I replaced the outer glass, LH TRIM, RH TRIM, HANDLE SCREWS, AND NAMEPLATE. Unit now looks as designed. Call complete. Installed W11741357 OUTER GLASS, W10761014 RH SIDE TRIM, W10761018 LH SIDE TRIM, W10896982 HANDLE SCREWS, W11730234 HANDLE, AND W11178521 NAMEPLATE. Customer not onsite for signature."

"Arrived on site , replaced belt 341241. Test and dryer is tumbling and heating . Job complete"

Arrived onsite for previously diagnosed parts. I replaced both gaskets and unit seals and looks as designed. No leaks present. Call complete. Installed 2x W10407212 GASKET DOR.

Arrived onsite for prediagnosed parts upon further inspection replaced oven rack Wpw10554526 lower vent W11369884 tried fixing door levels to match microwave door it's still about 1/6 offset also the oven door stick out further than the microwave door tried justing still sticks out pics submitted to sd

"Arrived on site to test unit for not spinning, tested unit found failed belt, replaced belt and tested unit is now running as designed job complete installed 661570v"

"Arrived on site to test unit for stuck in sensing, tested unit found all components activating and unit is completing a full diagnostic cycle with no issues, explain to maintenance that it is possible that the customer is powering on the control, But not starting to cycle, explain to maintenance how to do it properly, maintenance will relay that to the customer at this time, Unit is running as designed job complete no parts installed"

"Arrived on site to test unit for loud noise, tested unit found noise coming from evaporator motor, removed motor, and reinstalled adjusted harness and tested, unit is now running as designed advised customer if noise returns then the scroll, fan blade and motor will need to be replaced, at this time job complete no parts installed"

"Arrived on site to test unit for not heating properly and popping noise, tested unit found drip tray rusted and are not sitting properly in the insert causing element to disconnect and arc out while heating, will, need to replace inserts and elements to fix issue, ordering parts office to reschedule ; ordrng 2 7725P05360 (Small drip bowl)s and 2 7725P05460 (Large drip bowl)s and 2 W11396792 (Element small)s and 2 W11396790 (Element large)s"

"Arrived on site to test unit for not working properly tested unit found cracked knob and stripped shaft on the timer, replaced timer and tested, unit is now running as designed job complete W11685947"

"Arrived on site to test unit for burning smell. Inspected harness, elements, switches, and control with no signs of burning or arcing. Engaged cooktop elements and oven and was unable to replicate issue. Contacted whirlpool safety and no further action needed. No parts replaced at this time. Job complete. Safety SR#7741458703"

"Arrived on site for unit not starting. Upon arrival, unable to check error codes or get into diagnostics. Proceeded to replace W11700916 latch and W11591637 harness. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for not heating correctly. Upon arrival, test polarity and is good. Ran a vent test and is good. Ran a timed dry and unit is operating as designed. Cannot duplicate an issue of not heating correctly. Job complete."

Arrived on site to test unit for tripping breaker and light issues. Found no issues with lights and door switches tested good. Entered diagnostics and found when defrost heater engaged in service test 6. Unit would trip breaker. Recommend defrost element replacement. Scheduled for 5/13. Spoke with whirlpool safety and documented concern. Saftey gave autho for repair. Autho#W1E1L51WPL1 Safety SR#7741440673; ordrng 1 W11547652 (Defrost heater)

"Arrived on site for light not turning on. Upon arrival, customer bought compatible T8 15W bulbs however, new bulb does not work. Cannot check voltage terminals due to black rounded insert covers hiding terminal when twisting light bulb to release from housing. Customer presented manual stating a type 52 starter is needed when replacing bulb. Informed management due to after hours and informed customer office will reach out to customer for resolution. ; O-emld tckt"

"WFES3030RS0 Arrived on site for a range tripping breaker. I replaced control board, bake, and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again to change breaker. Calling whirlpool safety Sr # 7741440419"