Near Austin, Texas 78748
Kevin
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01
"Arrived on site and found refrigerator is unplugged, no one is living in the home yet. Builder says refrigerator was noisy. Reconnected it to power and did not find any excessive noise during operation. Sent a video of refrigerator running to DW and MS Spoke with tech line to report, several noise issues can be solved by leaving refrigerator unplugged and may have corrected problem. 7726893232"
Near Austin, Texas 78759
Andy
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL KSC23C8EYB02
Arrived on site for refrigerator leaking from water filter housing. Tested and inspected unit and found knockoff water filter that damaged water filter housing.
Near Austin, Texas 78731
Paul
Job Details:
01/15/2020
ICE MACHINE KITCHENAID KUID508ESS2
Arrived onsite for the ice machine that is not draining the water out of the bin. I found the drain pump failing and not draining the bin. I replaced the pump. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Near New Braunfels, Texas 78130
Richard
Job Details:
01/15/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PP
Arrived onsite for the refrigerator Icemaker not producing ice. Upon inspection found that the ice bin was empty. Replaced UI and called tech line and ran diagnostics and found that the ice maker fill tube is frozen. Ordering fill tube kit. RF1902. Office to schedule. ; ordrng 1 241920106 (FILL TUBE KIT)
Near Bastrop, Texas 78602
Cliff
Job Details:
01/15/2020
ICE MACHINE JENN-AIR JIM158XYRS0
Arrived on site to replace water pan and sensor. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, Texas 78701
Wesley
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived onnsite and tested unit for control failure and found UI working properly. Found customer instruct needed. All else checks good. Advised customer on use and care.
Near Austin, Texas 78748
Leonardo
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
"Arrived on site to change out cap, diode and mag per last visit we replaced all parts and retested, high voltage transformer failed with all new parts. Ordering HV transformer W10836753 and fuse w10138793 ; ordrng 1 2HOURS (2 HOURS ) and 1 W10836753 (HV TRANSFORMER ) and 2 w10138793 (FUSE)s"
Near Austin, Texas 78728
Paul
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WMH73521CS3
Arrived onsite for the microwave with everything running but doesn’t heat. I tested the unit and found the magnetron not firing. I quoted the customer parts and labor $358.07 + tax. After getting the unit down and upon further inspection I found all of the high voltage components good. I found a very loose wire connection at one side of the magnetron. I tightened the connections at the magnetron and tested the unit. The unit is putting out 1000 watts and is working as designed.
Near New Braunfels, Texas 78130
Richard
Job Details:
01/15/2020
WASHER MAYTAG MVWC465HW2
Arrived onsite for the washer lid not locking. Ran diagnostics and found that the lid latch is no good. Replaced lid latch and washer tested good and no leaks. Complete
Near Georgetown, Texas 78626
Jonathan S
Job Details:
01/15/2020
WASHER MAYTAG MVWB850YG1
Arrived on site to replace washer tub that customer had on hand. Disassembled unit and found unit will need to replace complete hub assembly. Removed basket to insure no more issues on return. .; ordrng 1 W10820039 (HUB ASSEMBLY ) and 6 WP8533953 (SCREWS)s
Near Copperas Cove, Texas 76522
Arthur B.
Job Details:
01/15/2020
DISHWASHER MAYTAG MDB8989SHZ0
"Arrived onsite for customer complaint of dishwasher not getting dishes clean. Tested unit and found sump not moving water. Removed and replaced control and sump n motor assembly. Reassembled and tested. Unit now fills,washes,drains and heats as designed. No other issues found. All water connections were dry at time of service."
Near Cedar Park, Texas 78613
Tyler B.
Job Details:
01/15/2020
OVEN KITCHENAID KEBS207BSS00
"Arrived on site for temp concerns. Tested upper and lower and found both in spec
Near Cedar Park, Texas 78613
Cliff
Job Details:
01/15/2020
RANGE MAYTAG MGRH752CDS
Arrived on site to replace burner assembly for cooktop. Replaced parts and tested unit. Found all is functioning properly at this time.
Near Austin, Texas 78732
Paul
Job Details:
01/15/2020
DISHWASHER MAYTAG MDB4949SDZ0
"Arrived onsite for the dishwasher not filling with water. I checked stored error codes and found an F6E1 & F6E2. I found the unit not filling with water.
Near Austin, Texas 78722
Wesley
Job Details:
01/15/2020
WASHER MAYTAG MHW6000AG0
Arrived on site and found clogged drain. Removed debris and advised extensively.
Near Georgetown, Texas 78633
Cliff
Job Details:
01/15/2020
DRYER WHIRLPOOL WED75HEFW0
Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found lint accumulation in blower wheel causing it to be out of balance. Removed lint accumulation and tested unit. Found all is functioning properly at this time.Svc/Lbr (139.99+tax)
Near Wimberley, Texas 78676
Kevin
Job Details:
01/15/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site and found left adjuster is broken, replaced them with kit and dishwasher is now correct. No water leaks detected at time of service, job complete."
Near Austin, Texas 78745
Kevin
Job Details:
01/15/2020
DISHWASHER MAYTAG MDB8959SFZ4
"Arrived on site and found customers experiencing dishwasher filling with water intermittently. Disassembled inlet valve and found debris in it, replaced valve play explain to customer that is debris is coming from water source and keeping valve open there is nothing that will keep it from happening again. No water leaks from connections at time of service, job complete."
Near Austin, Texas 78717
Lou
Job Details:
01/15/2020
DISHWASHER KITCHENAID KDTE334DSS0
"arrived on site to inspect dishwasher not drying. Upon further inspection, the customer advised that the unit lights are not working. I placed the unit in diagnostics showing no error codes and tested. Unit element showed 7-9 amps. I found that the indicator light on the outer panel was not working. Due to the lights on the console not operating and the heating is intermittent, I am ordering the console and a CNOTE-AUTHORIZATION and will return with the main control. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10537414 (panel-cntl)"
Near Austin, Texas 78750
Paul
Job Details:
01/15/2020
DRYER WHIRLPOOL WED7500GW0
Arrived onsite for the dryer with the door not staying shut. I found the strike closed tighter than normal and the catch weak. I replaced both and we tested the unit with a load of clothes. The door remains closed and the dryer is working as designed. Call complete.
Near Austin, Texas 78726
Cliff
Job Details:
01/15/2020
OVEN JENN-AIR JJW2430DS00
Arrived on site to diagnose an oven with stuck key error. Found control panel not registering properly. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Seguin, Texas 78155
Richard
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00
Arrived onsite for the ice maker dripping water. During testing found that the ice maker is overfilling with water causing the water leak. Need to order dual water valve. On next visit need to replace ice maker and smart valve.; ordrng 1 12956105 (water valve) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
Near Austin, Texas 78759
Andy
Job Details:
01/15/2020
MICROWAVE KITCHENAID KMHS120ESS1
Arrived on site for microwave light staying on. Tested and inspected unit and found failed switches and inner locks. Attempted to replace with part on hand but found it is incorrect part. Ordering needed parts; ordrng 1 W10156812 (spring) and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10562613 (cam-plate) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)
Near Round Rock, Texas 78665
Dylan T.
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW3090JW0
Arrived on site customer complaint was washer wasn’t doing anything found the UI was bad also may need the main control board will order the correct part and go back out; ordrng 1 W11337199
Near Austin, Texas 78739
Leonardo
Job Details:
01/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sumo and motor test unit and unit test good job complete no leaks present at this time.
Near Austin, Texas 78717
Cliff
Job Details:
01/15/2020
OVEN WHIRLPOOL WEG750H0HZ0
Arrived on site to diagnose a range that is making noise after cooking. Tested unit and found no mechanical failures at this time. Advised homeowner on cooling fan operation. No further repairs are needed and all is working properly at this time.
Near Manor, Texas 78653
Scott
Job Details:
01/15/2020
WASHER MAYTAG MVWB865GW0
Arrived on site for 3-1 error . Couldn’t find anything wrong with hose and unit is draining properly in diagnostics .3-1 only error code . Changed control . Ran calibration and diagnostics . All checks normal . No water leaks detected at time of service . Job complete .
Near Georgetown, Texas 78633
Al
Job Details:
01/15/2020
WASHER MAYTAG MVWB765FC3
"Called Whirlpool Tech line and spoke with ANDYSR# 7726889141Advised Andy of issues that customer is experiencing and was told the noises are perfectly normal.Instructed the customer about the noise being natural.As cycle advanced,the noise was not present anymore.Job complete"
Near Taylor, Texas 76574
Andy
Job Details:
01/15/2020
WASHER KENMORE 11029822800
Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, Texas 78748
Leonardo
Job Details:
01/15/2020
RANGE WHIRLPOOL SF114PXSB1
"Arrived on site to test oven not heating, upon inspection we found the glow ignitor was not reaching full ignition amps to light gaS, replaced ignitor,s Tested unit no leaks at this time job complete."
Near Sun City, Texas 78628
Jonathan S
Job Details:
01/15/2020
REFRIGERATOR KITCHENAID KRFF305ESS03
Arrived on site for refrigerator doors off level and freezer door damaged. Removed damaged door and installed new. Tested door operation. Pulled unit and added shim to back right corner. Leveled doors and put level on top of RC doors and found unit about 8th of inch out. Put level on floor and found even with refrigerator. All else test good. No water leaks detected during service .
Near Cedar Park, Texas 78613
Tyler B.
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03
"Arrived on site for unit with water freezing in freezer. Found water from ice maker down, also found drain backed up. Removed and replaced the ice maker and now filling as designed. Found drain fitting was installed wrong. Spoke to tech support and part is replaceable. Will need to return with grommet and 2 hr window ; ordrng 1 CNOTE (2HR WINDOW ) and 1 WP2304888 (fitting)"
Near Austin, Texas 78732
Paul
Job Details:
01/15/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
Arrived onsite for the refrigerator with the ice maker shut off arm not going down. I found the ice bucket full. I tested the ice maker and found the unit working as designed. I explained to the customer how the bale arm works. Call complete.
Near Buda, Texas 78610
Kevin
Job Details:
01/15/2020
DRYER WHIRLPOOL WED8000DW3
"Arrived on site and found drum finish is peeling, replaced it and dryer is now correct. No lint found in dryer at time of service, job complete"
Near Cedar Park, Texas 78613
Tyler B.
Job Details:
01/15/2020
REFRIGERATOR LG LMXC23746S/00
"Arrived on site for unit with low cooling in fc. Found some items froze so,e not. No ice. Found only one fan working.; ordrng 1 AEB72913935"
Near Austin, Texas 78704
Wesley
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW5090JW0
Arrived onnsite and found unit operating once control had been replaced.
Near Austin, Texas 78723
Luis
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05
Arrived on site for water leaking. Found frozen drain due to clogged duct bill per service pointer W11397260A need to install updated drain tube ordering new drain tube kit repair covered under AUTHO S38211 ; ordrng 1 W11190084 (DRAIN TUBE )
Near Austin, Texas 78704
Luis
Job Details:
01/15/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01
Arrived on site for no leds on upper portion in fresh food and none in freezer. Diagnose faulty led modules installed new led modules powered unit on checked light operation good all leds working as designed.
Near Georgetown, Texas 78628
Jonathan S
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW95HEDU0
"Arrived on site for washer that continues to drain and not allow door to open. Performed diagnostics mode and checked fault code. Found fault code F5-E2 door lock error and F3-E1. Inspected air trip and found clogged with dirt. Cleaned air trap and cleared analog pressure hose. Performed diagnostics mode and cleared error codes. Ran automatic test cycle and monitored unit. Found fill operation works and stopping at fill level. Found test completed. All tested good, no water leaks detected durning service."
Near Leander, Texas 78641
Lou
Job Details:
01/15/2020
DISHWASHER AMANA ADB1400AGS1
"arrived on site to inspect dishwasher with no operations. Upon further inspection, I find the unit non responsive. I verified voltage at the outlet. I removed the junction box cover and found the black wires shorted out. I spliced and reconnected the wiring and checked the main control and it was good. I retested and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, Texas 78723
Luis
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05
Arrived on site for water leaking. Found frozen drain due to clogged duct bill per service pointer W11397260A need to install updated drain tube ordering new drain tube kit repair covered under AUTHO S38211 return ; ordrng 1 W11190084 (TUBE DRAIN)
Near Bastrop, Texas 78602
Cliff
Job Details:
01/15/2020
WASHER MAYTAG MVWB835DW3
Arrived on site to diagnose a washer that will not always start. Tested unit and found console not responding properly. Console will need to be replaced to complete repairs.; ordrng 1 W11112656 (console)
Near Austin, Texas 78731
Paul
Job Details:
01/15/2020
DISHWASHER BOSCH SHEM3AY55N/24
Arrived onsite for the dishwasher that will not run until it’s been on for 2 minutes. Ms stated the issue is they can’t select a cycle. I found the unit defaulting to the auto cycle when powered up and when pressing other selections they will illuminate but when releasing the selection the unit stays on auto. I called Bosch techline and spoke with Adrien. The control panel was locked up. I unlocked the control panel and tested the machine. The selections worked as designed. Ms then stated the unit hadn’t been filling with water prior to the panel locking up. I tested the unit and found it not filling with water. I found the fill valve harness had come disconnected from the valve. I connected the harness and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, Texas 78665
Al
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived to inspect French door refrigerator ice maker maker issues.Ran diagnostics test mode and did test ran motor test, harvesting test, ice maker fill test and all test passed.Unit temperatures were warmer than called for and set at 4 degrees.I changed temperatures to recommend temps and advised RYAN to let the owner know the ice maker is fully operational now that the tests and adjustments were made to unit
Near Seguin, Texas 78155
Richard
Job Details:
01/15/2020
DRYER WHIRLPOOL WED49STBW1
Arrived onsite for the dryer not shutting off. During testing found that the timer was no good causing the issue. Replaced timer and dryer tested good. Complete
Near New Braunfels, Texas 78130
Richard
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBB01
Sr# 7726881934. Arrived onsite for the refrigerator icemaker not working properly. Upon inspection found that the ice bin is only 1/4 full. Checked temps and ice box compartment is at 18 degrees and freezer is at 13 degrees and refrigerator is at 46 degrees. Called tech line and they stated that there is still a sealed system issue. But I checked pressures and the low side is at 0-5 which is good. Took freezer evaporator cover off and found that is frost build up on top of evaporator causing the temperature issue. Forced defrost and it works good. All thermistors tested good. Called CS and he stated that the frost build up sometimes happens after a seal system repair. Defrosted ice build up and set the defrost timer to every 8 hours. Advised customer to to monitor freezer and if issue returned to call back in. Complete
Near Round Rock, Texas 78681
Arthur B.
Job Details:
01/15/2020
DISHWASHER KITCHENAID KDFE104DSS4
"Arrived onsite for customer complaint of dishwasher shuts off mid cycle. When arrived, customer had unit running. Found unit will cancel out by itself. Ordering UI console and returning with latch and control. All water connections were dry at time of service.; ordrng 1 W10891912 (panel-cntl SS)"
Near Austin, Texas 78729
Paul
Job Details:
01/15/2020
DRYER ROPER RED4516FW0
Arrived onsite for the dryer with no heat. I found the high limit thermostat open. I installed a high limit kit and tested the unit. The unit is working as designed. I found no air flow issues with the dryer. Call complete.
Near , Texas 78642
Jonathan S
Job Details:
01/15/2020
RANGE WHIRLPOOL WEE745H0FS2
Arrived on site for range storage drawer not opening. Inspected unit and work area. Tested drawer and found screw on right side interfering with drawer. Tightened screw and tested drawer. Tested all other operations. All tested good. Spoke with customer on user care guide.
Near Liberty Hill, Texas 78642
Jonathan S
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
"Arrived on site for for refrigerator not cooling in RC. Inspected nit and work area. Found ice buildup on back FC wall. Performed diagnostics mode and found defrost sensor opened. Ran defrost cycle and monitored. Found unit defrosting. Called tech support and spoke with JK. Gained access to defrost sensor and tested resistance, found opened. Will need to replace sensor. ; ordrng 1 WPW10384183 (DEFROST THERMOSTAT )"
Near Georgetown, Texas 78633
Dylan T.
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Arrived onsite customer complaint was unit door was not closing properly took the the old door off put the new one on check unit all working as designed
Near Austin, Texas 78703
Wesley
Job Details:
01/15/2020
DISHWASHER KITCHENAID KDFE104DBL5
Arrived onnsite and replaced adjusters to repair DW operation. Upper rack now operating as designed. All checks good.
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
01/15/2020
OVEN KITCHENAID KOSE500ESS04
"Arrived on site to test unit, upon inspection we found the unit was working to correct standards, instructed customer on proper cooking methods and use of the meat probe. Complete"
Near Georgetown, Texas 78633
James
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01
Arrived on site and tested operation. Found no function from microwave. Access controls and found burn mark on outside of wave guide. Removed magnetron and found antenna has melted and shorted and found spot where mag has grounded out to wave guide. Called tech line and spoke to Kathy #7726892843. No recommended repair at this time. Instructed customer that the manufacturer will contact her with a resolution. Job complete
Near Austin, Texas 78717
Tyler B.
Job Details:
01/15/2020
REFRIGERATOR KENMORE 106.565464
"Arrived to inspect unit not making ice. Found motor in ice maker failed. Removed and replaced the ice ,asker and tested good Ice maker
Near Driftwood, Texas 78619
Brandon
Job Details:
01/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
"Arrived on site for customer complaint of unit not making ice, ran test 56 no error codes, 36 fan tested good, temps in ice box 14, freezer 0, refrigerator 34, test 57 passed, 45 passed, called techline, they recommend replacing ice maker. SR#7726899154 ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ASAP) and 1 CNOTE (CUSTOMER CALLED OFFICE) and 1 W11294907 (ICE MAKER)"
Near Manor, Texas 78653
Scott
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
"Arrived on site for unit not making ice . Found unit wouldn’t dispense ice . Found what looks like a sports top stuck in blades of ice bucket . Removed obstruction, unit is now dispensing both crushed and cubed ice . No water leaks detected at time of service . Job complete ."
Near Bastrop, Texas 78602
Cliff
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found no mechanical failures at this time. Adjusted temperatures to prevent damper noise and informed homeowner of defrost operation. All is working properly at this time and no leaks were found at time of service.
Near Leander, Texas 78641
Lou
Job Details:
01/15/2020
RANGE KITCHENAID KCGC506JSS00
"arrived on site to inspect cooktop burners. Upon further inspection, I found that none of the burners have been converted to LP orifices correctly. The back right burner doesn’t light as it’s not getting any gas to the Ignitor. As I began to remove the orifices to replace with LP orifices, I found that the front left and right high orifice holders were stripped. I notified the office MS and advised of my findings and took photos of the damages. No gas leaks detected during service, job completed."
Near Austin, Texas 78759
Luis
Job Details:
01/15/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
"Arrived on site to install new doors. Found new door with black scuff marks on liner,attempted to clean liner scuff marks still visible customer requesting new door. Doors to be inspected before return visit; ordrng 1 CNOTE (SEE STICKY NOTE) and 1 LW10728959 (FZR DOOR SS.)"
Near Georgetown, Texas 78633
Jonathan S
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
"Arrived on site for refrigerator not making ice. Inspected unit and work area. Found fill tube frozen. Thawed fill tube and cycled ice maker. Found ice maker advancing and filling. All tested good, no water leaks detected."
Near Leander, Texas 78641
Lou
Job Details:
01/15/2020
OVEN WHIRLPOOL WOD77EC0HS01
"arrived on site to inspect wall oven display not working. Upon further inspection, the customer advised that the clock on the display keeps changing on its own. They advised that they were instructed by whirlpool customer service to update the time on the app on their phone through WiFi. I placed the unit in diagnostics and tested all the components. Unit had no error codes displayed and all components tested good. I provided the customer with the phone number to the Connect Team and advised to reconnect the unit to WiFi and contact the connect team (866-333-4591) and they would walk them through the software update that was performed last month. No repairs needed by this tech at this time. Job completed."
Near Round Rock, Texas 78681
Dylan T.
Job Details:
01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site customer complaint oven wouldn’t change settings founded had a Bad display pull the unit out found it wasn’t also installed properly took the old display off put a new one on tested the unit everything work great reinstall the wall oven to the way it was inform customer that it was not installed properly
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site to test unit for clock not working correctly, upon inspection we found the oven had not been connected to a WiFi network. Helped customer connect to wifi through the whirlpool app. sr#7726899266. Complete"
Near Spicewood, Texas 78669
Robert
Job Details:
01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on job for the oven console interface not working properly after heating. Replaced console and tested everything working correctly. Complete.
Near Austin, Texas 78723
David Z
Job Details:
01/15/2020
OVEN WHIRLPOOL WEG745H0FS0
"Arrived on site to install previously diagnosed parts. Started with regulator valve in rear, After shutting off gas. Installed new regulator valve. Retested unit on several cycles. Found gas is now properly cycling and reigniting during cycle. No gas leaks found at time of service. Had customer confirm they also could smell no gas. All is working as designed at this time. All complete."
Near Jarrell, Texas 76537
Arthur B.
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived onsite for customer complaint of water dispenser making clanking noise after dispensing water. Tested and inspected and found water inlet hoses clanking on metal unit cover. Adjusted water lines and tested. Water now dispenses as designed. No other issues found. All water connection were dry at time of service.
Near Georgetown, Texas 78628
James
Job Details:
01/15/2020
WASHER MAYTAG MVWB755DW0
Arrived on site and inspected unit for leaks. Found unit leaking from water valve housing. Unit will need entire housing assembly replaced to repair. ; ordrng 1 W11172234 (housing)
Near Austin, Texas 78703
Luis
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05
"Arrived on site for no light issue. Removed housing found power lead not making correct connect into harness assembly,installed power lead correctly tested switch operation light working g as designed."
Near Georgetown, Texas 78626
James
Job Details:
01/15/2020
WASHER WHIRLPOOL WTW7500GC2
Arrived on site and tested operation. Found suspension good. Unit had faults for off balanced load and over loaded. Cleared faults and ran diagnostics and calibration. Unit tests good. Job complete
Near Burnet, Texas 78611
Jonathan S
Job Details:
01/15/2020
DISHWASHER KITCHENAID KUDS30IXBL0
"Arrived on site for dishwasher top come failing off. Inspected unit and found adjuster kit need. Found unit falls under service pointer W10756177B - Special Project S23010. Will cover part and labor. Removed top rack and installed adjuster kit. Installed rack and tested operation. Performed diagnostics mode and found no fault codes. Monitored test cycle. All tested good, no water leaks detected.
Near New Braunfels, Texas 78132
Richard
Job Details:
01/15/2020
DRYER MAYTAG MEDB955FW1
"Arrived onsite for the dryer not working properly. Ran diagnostics and found error codes F4E5,F3E2, F4E3. Dryer will not dry on normal because of front moisture sensor error code. Ordering parts. Office to schedule.; ordrng 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 2 W10608814 (electrode)s and 1 W10657328 (wire) and 1 W10889253 (cntrl-elec)"
Near Lakeway, Texas 78734
Paul
Job Details:
01/15/2020
OVEN JENN-AIR JJW3430DP03
Arrived onsite for the oven with partial or no display. I found the unit working when I arrived. Ms stated the display had not been working at all but she was able to start the oven and use it with her phone but the display never came on. I found when the oven is powered up its good but when the unit is turned off the clock is not displaying and the time and date is set. I called techline and spoke with JK SR# 7726897601. I explained the issue to JK and he made notes and transferred me to the connect team. I spoke with McKenzie. McKenzie stated that this was not a connect related issue and transferred me back to techline. I spoke with Scott. Scott stated the oven hasn’t been claimed and that is is a connect team issue. Scott transferred me back to the connect team. I spoke with Chad. Chad ran some test and stated the oven has been claimed and is showing on the JennAir server. The customer is able to start the oven remotely using their smart phone. Chad starte
Near Austin, Texas 78717
Cliff
Job Details:
01/15/2020
DRYER AMANA NED4655EW1
Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found debris caught between front bearing and drum. Remove debris and tested unit. Found all is functioning properly at this time.
Near Pflugerville, Texas 78660
Arthur B.
Job Details:
01/15/2020
RANGE WHIRLPOOL WFE510S0HB1
"Arrived onsite for customer complaint of range cooktop have burn marks and will not come off. Upon review, found burns are from spillsdoes not effect usage. Instructed customer on how to removed burn spots by using straight edge razor and cooktop cleaner. No other issues found."
Near Austin, Texas 78759
David Z
Job Details:
01/15/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived on site to diagnose dryer that was not heating. Performed diagnostics and found 0 heat coming from element. Found airflow was very low, and likely needs apts to clean vent. Checked inside unit and found heating element broken. Found spiral going into lead separated. Recommended new heating element. . Customer approved. Replaced element and retested. Unit is now heating properly. All is working as designed. Call complete.
Near Harker Heights, Texas 76548
Al
Job Details:
01/15/2020
DISHWASHER KITCHENAID KDTM704ESS1
Arrived to inspect dishwasher control lock issues.Confirmed the complaint and UNLOCKED the unit and ran diagnostics test mode and unit tested as designed.Customer was not unlocking unit properly and was LOCKED OUT.I taught customers how to use lock settings.Charged $140.71. Customer paid with credit card.Job complete
Near Austin, Texas 78732
Paul
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WMH32519CS1
Arrived onsite for the microwave with everything working except the heat. I found the magnetron not firing. I tested the high voltage system and found it good. I found both connectors on the magnetron very loose causing the magnetron not to fire. I tightened both connectors and tested the unit. The unit is putting out 1000 watts and is working as designed. Call complete.
Near Taylor, Texas 76574
Andy
Job Details:
01/15/2020
WASHER AMANA NTW4516FW3
Arrived on site for washer not spinning. Tested and inspected unit and found motor unplugged from factory. Re plugged and tested unit. All operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Pflugerville, Texas 78660
Arthur B.
Job Details:
01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived onsite for customer complaint go UI setting reset by itself. When arrived, confirmed issue. Unit is also connected to WiFi. Unit will need console to complete repair. OF to R/S due to part availability. ; ordrng 1 W11296171 (console)"
Near Georgetown, Texas 78628
Cliff
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WMH31017FS0
Arrived on site to replace inner locks and switches for microwave. Replaced parts and also replaced the main control to prevent future failure. All is working properly at this time.
Near Nolanville, Texas 76559
Al
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived to inspect French door refrigerator not cooling.Called Whirlpool Tech line and spoke with ADRIAN SR 7726897543went over all aspects of unit to include 52 degrees in refrigerator section and 61 in freezer section with no frost on evaporator.As told this is a sealed system repair.Ordering COMPRESSOR, ACCESS VALVE AND DYE DRIER.Office to reschedule with customer.All water lines were dry at the time of service.Needs more work ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE ) and 1 WPW10143759 (DRIER UV)"
Near Pflugerville, Texas 78660
Arthur B.
Job Details:
01/15/2020
DISHWASHER WHIRLPOOL WDF540PADM3
"Arrived onsite to install new deflector and vent to dishwasher from prior tech’s diagnosis. Removed and replaced both parts, reassembled and tested unit. Unit now works as designed. No water coming from venting. All water connections were dry at time of service."
Near Copperas Cove, Texas 76522
Arthur B.
Job Details:
01/15/2020
DRYER AMANA NED4655EW1
"Arrived onsite for customer complaint of dryer heating but not tumbling. Lifted top and found belt broken. Removed and replaced belt,reassembled and tested. Dryer now heats and tumbles as designed. Dryer vent and lint trap was clean of lint at time of service."
Near Austin, Texas 78739
Leonardo
Job Details:
01/15/2020
MICROWAVE KITCHENAID KMBP100ESS01
"Arrived to diagnose shorted keypad, upon inspection we found the control panel not working up to standard and giving F2E1 error for keypad. Number 6 and 9 not working. replaced keypad and instructed customer on proper cleaning and maintenance. Unit tested good. Complete"
Near Austin, Texas 78752
David Z
Job Details:
01/15/2020
RANGE FRIGIDAIRE FFGH3054USA
"Arrived on site to diagnose oven that is not working at all. Performed diagnostics and found cooktop burners good, but neither the bake or broil element firing. Ordering 5304506545 ignitor, 316489403 ignitor, and 5304514107 control and 5304514198 thermostat. Ordering parts and closing job so that we have parts in hand when paperwork is received. Update purchase date on next visit.; ordrng 1 316031501 (valve) and 1 316489403 (ignitor,burner) and 1 5304506545 (ignitor) and 1 5304514107 (CONTROL) and 1 5304514198 (THERMOSTAT)"
Near New Braunfels, Texas 78130
Robert
Job Details:
01/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site for the dishwasher not drying properly. Ran diagnostics and found no fault codes. All functions tested good. Upon inspection we found that the customer has not been using rinse aide. Instructed customer to use the rinse aide and give the dishwasher time to acclimate. Complete.
Near Austin, Texas 78748
Leonardo
Job Details:
01/15/2020
DISHWASHER MAYTAG MDB4949SDZ0
"Arrived on site to fix dishwasher, upon inspection we found the cycle would not start due to the control lock on the buttons, reset buttons and unlocked dishwasher, retested and checked all functions, no leaks or issue detected. Complete"
Near Spicewood, Texas 78669
Robert
Job Details:
01/15/2020
DRYER WHIRLPOOL WHD5090GW0
Arrived on job to install parts previously ordered. Installed sensor and tested unit. Everything is working properly. Complete.
Near Lakeway, Texas 78738
Brandon
Job Details:
01/15/2020
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived on site for customer complaint of unit leaking, I replaced inner door and tub ordered by previous tech, I tested unit, no leaks at time of service. ;
Near Austin, Texas 78723
Wesley
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW6620HW0
Arrived onnsite and installed door to repair scratch. All checks good.
Near Austin, Texas 78738
Robert
Job Details:
01/15/2020
MICROWAVE KITCHENAID KOCE500ESS09
Arrived on job for microwave door switch not working properly. Upon inspection we found the right side door switch was not making contact all the time.. replaced harness and tested unit. Everything is now working properly. Complete.
Near Leander, Texas 78641
Lou
Job Details:
01/15/2020
VENTHOOD KITCHENAID KXU8036YSS1
"arrived on site to inspect cold air coming in through the venthood. Upon further inspection, I removed the fan motor assembly and found that the damper had been removed from the unit. I removed the vent tube and installed the damper and reassembled the vent tube and tested the unit. No unwanted airflow coming in through the venthood. I advised the customer of my findings and also advised that there is airflow coming in from a gal in between the cabinet and walls behind the venthood. Job completed."
Near Buda, Texas 78610
Robert
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on job to replace washer tub assembly previously ordered. Replaced tub assembly. Two man portion of job complete. During testing found that the user interface was intermittently working. Ordering parts office to reschedule. ; ordrng 1 W11319991 (PANEL) and 1 W11322903 (CONTROL )
Near Austin, Texas 78748
Kevin
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW9250WW00
"Arrived on site and found error codes F9E1, F9E2, ran a diagnostic cycle and found washer is rattling badly, disassembled and found front panel is not attached, console is broken on several mounting pieces and isn’t secure, dispenser is leaking out the front, door and gasket are not closing properly and it is leaking here as well. Washer will need multiple parts No water leaks from connections at time of service; ordrng 1 W10209537 (frame) and 1 W10212726 (console) and 1 W10212806 (handle) and 1 W10240989 (frame) and 1 WP8540746 (panel) and 1 WPW10118967 (hinge) and 1 WPW10388315 (door-glass) and 1 WPW10399327 (dispenser)"
Near Bastrop, Texas 78602
Cliff
Job Details:
01/15/2020
WASHER MAYTAG MVWX655DW1
Arrived on site to diagnose a washer that is making unusual noise. Found debris caught between wash plate and basket assembly. Removed all debris and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Andice, Texas 78628
Al
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WOC75EC0HS03
Arrived to inspect microwave oven not working.I tested the unit with 2 minute water cup test and unit tested as designed.House manager had no idea what issues Owner experiencing with the unit.Job complete
Near New Braunfels, Texas 78130
Richard
Job Details:
01/15/2020
RANGE WHIRLPOOL WFE320M0ES2
Arrived onsite for the oven door not closing. Upon inspection found that the active door hinge is broken. Ordering hinge and office to reschedule. ; ordrng 1 WPW10299226 (hinge-door)
Near Austin, Texas 78746
Luis
Job Details:
01/15/2020
ICE MACHINE KITCHENAID KUIC18NNXS0
"Arrived on site for ice issues. Removed cover found large slab of ice on evaporator plate,unit not running dump cycle. Found lead on evaporator thermistor not making connection to harness. Removed slab of ice,installed lead correctly into harness uploaded pictures of issue on SD-quikpic. Ran diagnostics all test passed.
Near Georgetown, Texas 78633
James
Job Details:
01/15/2020
DISHWASHER JENN-AIR WDF320PADB2
Arrived on site and tested operation. Found heater visibly failed. Installed new heater and ran diagnostics to clear heater fault and test operation. Unit tests good. Job complete