Local Reviews
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Lou S.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "arrived on site to inspect refrigerator not aligned. Upon further inspection, the customer advised that the unit had to be moved due to a water leak and when it was out back in place, it wasn’t leveled/squared. I leveled and squared the unit and adjusted the crisper drawers. Checked the unit out in diagnostics and all is operating as designed. No water leaks observed during service, job completed."
Brandon C.
OVEN WHIRLPOOL WOD77ECOHS00 "Arrived on site for customer complaint of lower oven door being dented, I replaced door and nameplate, unit tested good.
Paul R.
DRYER WHIRLPOOL WED75HEFW1 Arrived onsite for the dryer not starting or operating. Ms stated the unit starts and then gets an F3E1 error. I verified the error in diagnostics. I cleared the code and tested the unit. The error came back after the unit ran for about a minute. I tested the outlet thermistor from the control and it showed open. I gained access to the thermistor and tested it on its terminals and found it reading 11.7 ohms and good. I found one of the connections extremely loose. I tightened the connection and retested from the control and it checked good at 11.8 ohms. I tested the dryer again and the unit is working as designed. Call complete.
Tyler B.
DISHWASHER GE GDF570SSF4SS "Arrived onsite for pound unit, found pump screeching, replaced pump and tested good. No leaks on site"
Andy B.
MICROWAVE WHIRLPOOL JMW2430WS02 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Leonardo C.
OVEN AMANA AGR5330BAS3 Arrived on site to test unit for light socket stuck. Removed light socket test unit and unit test good job complete.
Clif L.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Left on site to diagnose a refrigerator that is making abnormal noise. Found diffuser motor failing. Replaced diffuser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
James C.
ICE MACHINE KITCHENAID KUIC18NNTS1 Arrived on site and installed new valve. Tested operation and found unit working properly and no water leaks found after repair. Job complete
Arthur B.
WASHER MAYTAG MVWB835DW4 "Arrived onsite for customer complaint of drain pump running when not on. When arrived, found water inside tub. Found water valve not closing. Removed and replaced water valve, drain water out of tub and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Scott M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for ice maker not making normal batches . Found IM getting hung up . ReplacedIM ran harvest all checked normal . No water leaks detected at timeof service. Job complete.
Arthur B.
DRYER MAYTAG MEDX6STBW1 Arrived onsite for dealer complaint of dryer not starting. Removed back panel and found thermal fuse open. Removed and replaced thermal fuse. Reassembled and tested. Dryer not heats and tumbles as intended. No other issues found.
Arthur B.
OVEN KITCHENAID KODE300ESS02 Arrived onsite for customer complaint of double not oven not being able to use upper and lower at the same time. Tested unit and found UI would shut off 1/2 way into the preheating. Removed and replaced UI assembly. Observed both section preheat. Both preheated as intended and maintained temperature within +/- 5F. No other issues found.
Luis M.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for no ice. Ran diagnostics found defective icemaker not running through a forced cycle. Installed a new icemaker ran through a cycle passed ran fill test passed u it working as designed.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for refrigerator freezer not working. Performed diagnostics and tested light. Found light switch not opening. Inspected light switch and found frozen in closed position. Inspected gasket seal. Found unit sealing. Tested all other operations. All tested good, no water leaks present. Spoke with customer on user care guide."
Al R.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived to install previously ordered part.Removed and replaced the inverter box.Reassembled and unit now works as designed
Tyler B.
REFRIGERATOR WHIRLPOOL KSBP25FKSS01 "Arrived on site for no ice, found ice maker motor seized. Replaced ice maker and tested good, no leaks on site Ice maker
Joseph C.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for “not operating” complaint. Inspected unit and found pump/motor and control shorted. Removed and replaced control and pump/motor. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Thomas L.
REFRIGERATOR GE GSH25JSXNSS Arrived on site for icemaker that would not stop making ice. The icemaker was installed this January. Found that the shut off arm was binding and the ice could not push it to the off position. Got the ice bell arm to unbind and it now moves freely.
Al R.
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer not working properly.Confirmed the complaint and removed and fuse and timer.Tested the unit and unit tested as designed.No lint buildup observed at the time of service.Job complete
Clif L.
WASHER WHIRLPOOL WTW8500CC0 Arrived on site to diagnose a washer that is not turning on. Tested unit and found failed control panel. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Joel G.
REFRIGERATOR GE GFE29HSDASS Arrived on site to install faulty fan motor I previously ordered. Replaced and verified operation. No leaks detected.
Joseph C.
WASHER WHIRLPOOL CHW9150GW0 "Arrived on site for “washer not spinning” complaint. Inspected unit and found basket locked up, in tub and motor faulty. Removed and replaced basket/tub assembly and motor. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Al R.
DISHWASHER KITCHENAID KDFE104HBL0 Arrived to inspect door issues.Service tested the unit and door did not latch all the way.Removed and replaced the latch and strike.Reassembled and unit tested as designed.All water lines were dry at the time of service.Jon Complete
Scott M.
WASHER WHIRLPOOL WTW8000DW5 Arrived on site for not filling . Found valve had failed . Replaced valve . Unit is now filling as normal . No water leaks detected at time of service . Job complete .
Al R.
DRYER ROPER RED4516FW0 Arrived to inspect front right panel issues.Confirmed the complaint and disassembled and corrected the issue.Unit now operates as designed.No excessive lint buildup observed.JOB COMPLETE
Kevin B.
COOKTOP KITCHENAID KCED600GBL01 "Arrived on site and found cooktop has not been installed into location, appliance is still in shipping box. replaced cracked cooktop surface but could not test. Installers will need to return to complete install, job complete"
Kevin B.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site and found right hand door is lifted, found installers have raised foot up to maximum. Lowered fresh food door and they are now leveled properly. No water leaks detected at time of service, job complete"
Brandon C.
MICROWAVE WHIRLPOOL WMH31017HW2 "Arrived on site for customer complaint of light not working, found faulty control and light bulb had broken, I replaced control and bulb. Unit tested good."
Wesley P.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site and found unit Evap fully frosted over. Defrosted unit and replaced thermistor. Unit is now operating as designed. Fans and heater work.
Tyler B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived onsite for unit with ic building up in chute and bucket. Found door sealing good. Found ice build up under chute causing motor to rust, found ice door not sealing, replaced motor and ice door and tested good, no leaks on site"
Scott M.
UNKNOWN UNKNOWN NISSAN
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for refrigerator not producing ice. Performed diagnostics mode and tested ice maker fault codes, found fault code E2. Cycled ice maker and found not responding. Ran motor test and found failed motor.Removed failed ice maker and installed new. Tested ice maker and found operating. Ran fill cycle and monitored for leaks. All tested good, no water leaks present."
Kevin B.
DISHWASHER WHIRLPOOL WDT970SAHB0 "Arrived on site and found adjusters are squeaking on upper rack, replaced them with kit and no further repair is required at this time. No water leaks detected at time of service, job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for no ice. Found fill tube elbow split unit will need a new fill tube line. ; ordrng 1 67006317 (FILL TUBE)
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for no ice. Found fill tube elbow split unit will need a new fill tube line. ; ordrng 1 67006317 (FILL TUBE)
Arthur B.
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site for customer complaint of dishwasher not washing dishes. Upon inspection found pump not moving water. Removed and replaced sump and motor assembly. Reassembled and tested unit. Unit now fills,washes,drains and heat as intended. No other issues found. All water connections were dry at time of service."
Thomas L.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for unit under baking. Unit would not calibrate properly. Replaced control and tested. Temperatures were now correct.
Kevin B.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and found small amount of ice production, temperature in freezer is 12-13 degrees. Ice bin has 3-4 batches of ice in it, customer says the bin was full two days ago. Ran test 56 and no error codes, 57 and icemaker cycled, ran test 45 and icemaker filled, ran test 37 and fan is running,After discussing situation with tech line, LM and CS lowered overall freezer temperature 2° to see if this will improve situation. If this does not correct issue may need to consider replacing every possible part, including control boards and ice level infrared sensors, before a sealed system is performed."
Luis M.
REFRIGERATOR KITCHENAID KSSC48QVS03 "Arrived on site for icicles on icemaker diagnose water leaking from icemaker housing also found paint chipping in housing. Installed a new icemaker, assembly.
Lou S.
DRYER WHIRLPOOL WED7500GW0 "arrived on site to inspect dryer timer not working properly. Upon further inspection, I placed a towel inside the unit and started it on a normal cycle for 50 mins. After approximately 3 mins, the towel had gone to the back of the drum and the timer dropped to 2 mins due to the towel not hitting the sensors. I explained how the dryer operates and advised that the customer place a larger load in the dryer, but the clothing has to rub against the sensors in order for it to operate the entire time selected. I made recommendations for use and care. No lint observed during service, job completed."
Thomas L.
WASHER MAYTAG MVWB835DW4 Arrived on site for poor washability concerns. Entered -diagnostics and found a shorted thermistor code. All other operations were normal. Removed and replaced inlet water valve assembly. All operations are now normal. All water connections are now dry.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found unit needed to be pulled out from the wall to reduce noise. All checks good after install adjustment.
Joel G.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose lower oven rack stuck. Not sure how it got stuck or how it happened. I was able to take rack out but there is paint scratched off on rail. Informed customer all we can do on service side is to apply touch up paint but customer wants oven replaced. Called source, spoke w/ Mark, who says only thing we can do is apply touch up paint but customefile#7725563146. R/s 8/16/19.; ordrng 1 W10482084 (tuchup)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onnsite and found two freezer bins and a shelf damaged in install. No water damage. No call to techline. Ordering bins and shelf and returning with water line jic. Customer intends to install line prior to return service. ; ordrng 1 W10858802 (bin-freezr) and 1 WPW10493169 (bin-freezr) and 1 WPW10709175 (shelf-glas)
Luis M.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site to install parts ordered. Installed updated evaporator cover,secured thermistor to correct location on suction line using a zip tie,installed updated main control.
Kevin B.
MICROWAVE KITCHENAID KOCE500ESS06 "Arrived on site and found left door switch is not engaging if door is closed to gently. Showed customer how switch will engage and microwave will start if door is closed evenly. If issue persists new door switches may be needed ordering the entire harness, Would include switches. Job complete"
Tyler B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for motor evap install and roller. Found unit complete frosted . Cleared ice and replaced evap motor. Found now issues with rollers, leveled unit, no leaks on site"
Al R.
COOKTOP GE JP3536SJ1SS Arrived to inspect cooktop not powering on.Verified the complaint and checked power at the breaker box and saw the oven breaker was tripped in the off position.The unit never powered on.Job complete
Jonathan S.
WASHER MAYTAG MVWB835DC4 "Arrived on site for washer not submerging laundry in water. Customer stated when washing bed sheets on normal there will be dry spots. Performed diagnostics mode and checked error codes, found none. Performed encoder test and all keys passed. Ran automatic my cycle and monitored. Found all functions working. Spoke with customer on bedding cycle and user care guide. All tested good, no water leaks present."
Leonardo C.
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site to test unit for unit not heating. Replaced switches and cap and diode and control board and found unit still not heating. Can hear clicking noise called techline and per techline they want me to replaced filter ordering new filter 461964885341. Will also need another magnetron w10776925 Office to reschedule file#7725566834; ordrng 1 461964885341 (FILTER) and 1 w10776925 (MAGNETRON )
Clif L.
COOKTOP KITCHENAID KCGS356ESS00 Arrived on site to diagnose a cooktop with a scratched stainless top assembly. Found unit scratched across top and replaced top assembly. All is working properly at this time and no further repairs are needed
Andy B.
WASHER MAYTAG MVWB765FW1 Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase and agitator gears very rusted. Ordering agitator. No water leaks present at time of service.; ordrng 1 W11161960 (AGITATOR )
Tyler B.
RANGE WHIRLPOOL WFG525S0HS1
Joel G.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site to diagnose frost in freezer and ice maker not making ice. Found 6 degs in ice room and 2 degs in frz. Found freezer door not being shut properly and allowing moisture to get into freezer and develop frost. Ran diags on ice maker and found all tests check out fine except for test 56 E5 error code. Temp is fine but sensor is reading too warm and not allowing proper ice marker harvests. Replaced ice maker and verified operations. No leaks detected. Applied more sealant around liner in frz to prevent excess moisture getting into freezer. Used sealant I had on hand.
Robert J.
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job to install new parts 4 shocks 1 trap. Tested operation with clothes and tested good and found no leaks. Complete.
Kevin B.
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site and replaced all previously diagnosed parts, as soon as microwave was powered on thermal fuse blew. Spoke with tech line and after inspecting components they recommended replacing capacitor and diode again. After replacing again powered on microwave and a blew another thermal fuse. Will need to bring back every item possible to correct issue.; ordrng 5 W10138793 (fuse)s and 1 W10422269 (filter) and 1 W10850446 (capactr-mg) and 1 W10892389 (cntrl-elec) and 1 W11256462 (DIODE) and 1 WPW10693025 (magnetron)"
Kevin B.
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "Arrived on site and found water dripping from icemaker box. Disassembled Icemaker box and found ice buildup all around icemaker. Took a picture. Icemaker is leaking there is too much ice for a condensation issue. Replaced ice maker. Customer will monitor it for correct operation, no water leaks from connections at time of service, job complete."
Andy B.
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for washer not latching. Tested and inspected unit and found failed latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Brandon C.
REFRIGERATOR MAYTAG MFI2569VEM "Arrived on site for customer complaint of unit not cooling, found faulty start device, after replacing, unit tested good.
Andy B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not drying dishes properly. Tested and inspected unit all operations were normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Paul R.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer not filling and working properly. I found no stored error codes. I ran a calibration cycle and an auto diagnostics cycle. The unit worked as designed. I ran the deep water wash cycle with ms and went over loading the unit. The unit filled with the correct amount of water and worked as designed. Call complete.
Leonardo C.
OVEN WHIRLPOOL WOS51EC7HS00 Arrived on site to test unit for fan not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Andy B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed light modules. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for faulty harness in freezer,customer has not received part,ordering harness,part will have to psp from manufacture. If customer receives part before us he will call into to schedule installation; ordrng 1 W11204566 (HARNESS )"
Clif L.
RANGE KITCHENAID KSEG950ESS2
Joseph C.
MICROWAVE WHIRLPOOL WMH32519FS1 "Arrived on site for “no heat” complaint. Inspected unit and found magnetron, capacitor and diode to be faulty. Removed and replaced mag, cap and diode. Tested unit. Unit is performing as designed."
Thomas L.
MICROWAVE WHIRLPOOL KCMS185JSS3 Arrived on site for unit that will not open the door. Found that the bracket mounting plate is broken at the control housing
Jonathan S.
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer not heating. Performed diagnostics and tested unit. Found no heat. Gained access to fuses and element. Found failed element. Removed element and installed new. Tested operation, all tested good."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site for refrigerator freezing items in RC. Customer stated that freezer was frosting up and would no cool in RC. When arrived unit was in defrost cycle. Inspected unit and work area. Found ice buildup on top of freezer. Measured air temperature in RC at 41.4. Performed diagnostics mode and tested all operations and tested loads. Found unit operating. Checked between cabinet and cavity and found gap. Added food grade Whirlpool approved silicone to gap. Tested door seal. All tested good, no water leaks present."
James C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and tested operation. I found fresh food at 41 degrees and freezer at 21 degrees. Freezer evaporator fan is making a loud noise due to the freezer evaporator is frozen solid. Tested defrost circuit and found 120 volts to heater but the heater is not cycling on. Due to the amount of ice build up on evaporator the unit will need to be off for 48 hours to defrost evaporator. The unit will need a new heater; ordrng 1 W11109595 (motor-evap) and 1 WP12729128 (heater)
Robert J.
REFRIGERATOR FRIGIDAIRE FGHS2631PF Arrived on job for icemaker dispensing cube lce only. Found that the lever for ice bin door stuck in the open position. Corrected the issue and tested fine and no leaks. Complete.
Thomas L.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for frosting in the freezer. There is frosting and looks like some condensation it has frozen on the roof of the freezer and at the fan motor shroud. Everything is healing well. It almost seems as though there’s an airflow issue. Evaporator fan motor is somewhat klanky sounding and running slower than normal. ordrng 1 W10865431 (motor-evap)
Lou S.
DRYER MAYTAG MEDX655DW1 "arrived on site to inspect dryer not operating. Upon further inspection, I attempted to turn the unit on and nothing happened. Customer advised that the element continued to stay on even after the unit was turned off. I removed the back cover and element and found where the element had grounded itself to the housing. I checked ohms to the fuse and it was bad, also. Verified ohms to the cutoffs. I removed and replaced the element ad fuse and retested and the unit operated as designed. I advised the customer of my findings and repairs. No lint observed during service, job completed."
Robert J.
MICROWAVE KITCHENAID KHMS2056SSS0 Arrived on job for microwave not heating. Found error code F9.Q. Unplug and reset per tech sheet. Error code came back on. Tech sheet stated to replace control panel assembly. Parts on order ; ordrng 1 WP8206635 (cntrl-elec)
Jonathan S.
WASHER FRIGIDAIRE FFTW1001PW "Arrived on site for washer loose agitator. Customer stated that had a load of towels in unit and would not complete cycle. Inspected unit and work area. Found suspension rods and agitator in place. Drained existing water in unit. Ran through rinse and spin cycle. Performed diagnostics mode and tested operation. Measured resistance on clutch and motor (clutch was 6 to ohms, motor was 28 to 31 ohms). Called tech support and spoke with mark. Tested fault codes and found over fault. Spoke with customer on user care guide. All tested good, no water leaks present.
Joseph C.
OVEN WHIRLPOOL MGR8674AS0 Arrived on site for “unable to remove oven bulb cover” complaint. Inspected unit and found bulb cover stuck in receptacle. Removed cover and replaced bulb.
Brandon C.
OVEN JENN-AIR JJW2430DS01 "Arrived on site to replace console, after replacing unit tested good. I couldn’t push oven further then it sits now."
Arthur B.
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for customer complaint of top load washer console damage not allowing knobs to move. Confirmed issue. Removed and replaced console panel. Reassembled and tested. All functions, features work as intended. No other issues found. All water connections were dry at time of service."
Paul R.
REFRIGERATOR KITCHENAID KSSC48QVS05 Arrived onsite for the refrigerator with the ice maker leaking water. I found the mold leaking. The ice maker needs to be replaced. I replaced the ice maker. There were no water leaks present at the time of service. Call complete.
Clif L.
OVEN WHIRLPOOL WFE530C0ES0 Arrived on site to diagnose a range that is sparking. Found terminal block and Power cord burnt. .; ordrng 1 WPW10245259 (block-term)
Leonardo C.
RANGE KITCHENAID KSGG700ESS0 "Arrived on site to test unit for unit giving F8E0. Fan to slow, replaced fan Test unit after replacing fan and unit test good job complete."
Paul R.
REFRIGERATOR LG LMXS30776S/00 "Arrived onsite for the refrigerator with a no cool condition. I found all the sealed system components working but no cooling. I found what looked like dye splatter on and around the compressor by a service tap. I checked for leaks on the RC coil and found none. The compressor is not hot and is drawing low amperage. I suspect a leak and possibly the compressor not pumping. Ordering the compressor and both evaporators JIC. Ordering c-notes, TCA35911910 COMPRESSOR,SET ASSEMBLY, ADH73150208 DRIER ASSEMBLY, & TJ90SF8404 ACCESS FITTING.; ordrng 1 ADH73150208 (DRIER ASSEMBLY) and 1 C-NOTES (ORDERING SS TECH, 2 HOUR JOB, OFFICE TO SCHEDULE THE RETURN VISIT. NEED RESEARCH FOR BOTH EVAPORATORS. ) and 1 TCA35911910 (COMPRESSOR,SET ASSEMBLY) and 1 TJ90SF8404 (ACCESS FITTING)"
Luis M.
REFRIGERATOR JENN-AIR JS42PPDUDB00 "Arrived on site for dispenser display not functioning,no ice and no water. Diagnosed faulty main control unit will need updated control kit. ordrng 1 CNOTE (LM ONLY) and 1 W10789107 (CONTROL) and 1 WPW10151236 (DISPENSER )"
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for ice build in freezer. Found left side corner,gasket not making contact with cabinet,installed a new freezer gasket,remolded gasket checked door seal, gasket sealing correctly to cabinet."
Robert J.
WASHER WHIRLPOOL MHW6630HW0 Arrived on job for complaints of not spinning. Ran diagnostics. Ran spin test and it failed. Per tech sheet replaced control board. Tested good no leaks. Complete.
Brandon C.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site for customer complaint of upper rack broken, found tracks and adjusters needed replacing, I replaced parts, unit tested good."
James C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site and tested operation. I found that the console is not registering input properly. I also found that the sound feature is not working to indicate unit preheated. I also found that the door gasket is deformed at bottom right hinge and is not sealing to door properly. Unit will need new ui, control and door seal to repair. ; ordrng 1 W10839510 (cntrl-elec) and 1 W10864141 (panl-cntrl) and 1 WPW10282960 (gasket-ovn)"
Scott M.
DRYER MAYTAG MEDC300BW0 Arrived on site for no heat dryer . Found thermal fuse had failed .replaced fuse and unit is operating as normal . No lint build up at time of service . Job complete.Did recommend to be careful when pushing dryer back not to pinch vent hose .
Thomas L.
REFRIGERATOR LG LMXS30776S
Leonardo C.
MICROWAVE FRIGIDAIRE FFMV162LBA Arrived on site to test unit for door broken. Replaced door.Test unit and unit test good job complete.
Wesley P.
REFRIGERATOR WHIRLPOOL GD5RVAXVY02 Arrived on site and foundice maker not cycling with ice stuck in mold. Emitter board seems fine. But unable to cycle new icemaker either. Replaced icemaker.
Leonardo C.
RANGE FRIGIDAIRE FFGF3023LBF Arrived on site to test unit for front burners not igniting. Found burner heads clogged. Unclogged burner heads test unit and unit test good job complete.
Andy B.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range not heating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Wesley P.
WASHER MAYTAG MVWC565FW1 Arrived on site and tested unit for failure. Found no error codes and found unit operating as designed in diagnostics. Reset control and calibrated. All checks good. Advised customer on findings.
James C.
WASHER MAYTAG MVWX655DW0 Arrived on site and tested operation. I found unit has water in tub and not draining. Inspected pump and found no obstructions. I found harness has come loose from pump. Secured harness and tested operation. Unit tests good. Job complete
Jonathan S.
WASHER MAYTAG MVWB765FW4 "Arrived on site for washer not starting cycle. Performed diagnostics mode and checked fault codes, found no fault codes. Ran automatic test cycle. Found unit operating. Spoke with customer on starting cycle and had customer starting cycle. All tested good, no water leaks present."
Clif L.
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site to diagnose a refrigerator with a freezer door that is not closing properly. Found upper portion of freezer door slightly rubbing on cabinet for refrigerator. Adjusted hinges and tested unit. Found all is functioning properly at this time.
Brandon C.
REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Arrived on site for customer complaint of water dispensing on its own, and pantry UI not working, found faulty controls and faulty pantry cover with UI, I replaced control kit and cover, unit tested good."
Kevin B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and found washer is noisy while draining found debris in pump and after clearing washer is operating normally. No water leaks detected at time of service, job complete"
Tyler B.
DISHWASHER GE GHDT168V00SS "Arrived on site for unit not washing, ran u it and found unit filling but not pumping, replaced pump and motor and tested good.no leaks on site"
Joel G.
COOKTOP KITCHENAID KCGS956ESS02
Leonardo C.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for no display. Reset unit test unit and unit test good job complete.
Brandon C.
OVEN KITCHENAID KOSE500ESS02 "Arrived on site to replace console, after replacing console, unit tested good.
Paul R.
OVEN KITCHENAID KOCE507EWH08
Al R.
OVEN WHIRLPOOL WFE505W0HB1 Arrived to inspect no heat on a range oven.Verified the complaint and powered the unit on and pre heating stayed on screen.Removed and replaced the control.Removed the rear terminal block cover and noticed the terminal block was burned and damaged.Ordering the terminal and harness.Customer will supply the 4 prong range cord.Office to reschedule with customer.Needs more work.; ordrng 1 W11134842 (MAIN HARNESS ) and 1 WPW10245259 (TERMINAL BLOCK )
Paul R.
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for the dishwasher that is leaking water at the front left corner. I found the diverter leaking on the sump. Need to replace the sump and motor. I replaced the pump and tested the unit. The unit is working as designed. Call complete.
James C.
DRYER MAYTAG MED5500FC1 Arrived on site and tested operation. I found the spray nozzle constantly spraying water. Tested valve and got a reading out of range. Tested voltage to valve and found trace of voltage constantly to valve with unit off. Installed new control and valve. Tested operation and found unit working properly. Job complete
Al R.
DRYER WHIRLPOOL WED4850HW0 Arrived to inspect dryer issues.Confirmed the rear seal came off the unit and was damaging all of the customers clothes.Order a drum assembly with seal already attached.Office will reschedule with customer as soon as the PSP drum arrives.Needs more work; ordrng 1 W10899578 (DRUM ASSEMBLY COMPLETE )
James C.
DRYER MAYTAG MED5500FW1 Arrived on site and inspected unit. I found that the door seal has come off. Installed new door and tested. Unit tests good. Job complete
Lou S.
WASHER WHIRLPOOL WTW7300DW0
Paul R.
REFRIGERATOR KITCHENAID KBFO42FTX03 Arrived onsite for the refrigerator that has frosting issues on the FC door. I found 2 issues with the unit. The top FC drawer was not installed correctly on the rails and the liner at the top had an air gap allowing air to get in from the RC. I sealed the liner and installed the drawer correctly. Call complete.
Robert J.
OVEN KITCHENAID KDRS483VSS04 "Arrived on site for oven temperature too hot or too cold. Checked oven temperature at 300, 350,400. All three temperatures checked out to be accurate. Customer instructed on cooking methods on cooking meals for better results. Found no gas leaks. Oven working properly. Job complete."
Robert J.
REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived on job for no water coming on. Tested icemaker no water being dispense checked water valve there was no 120vac going to water valve. Found that there was a loose connector in wire harness. Fixed the loose connector and and tested water valve and icemaker both are working good. Water is being supplied. Found no water leaks. Complete.
Wesley P.
DRYER MAYTAG MEDB765FC0 Arrived onnsite and repaired without motor by resetting the pulley switch permanently. All checks good. Unit is now operating as designed.
Robert J.
WASHER GE HLC1700AXW Arrived on job for washer not starting. Found error code FC displayed on control panel which means failed control board. Talked to DW and she sent over tech sheet for FC code. Ran procedures on tech sheet and confirmed that the control board is not working. Ordered control board.; ordrng 1 WH18X27222 (CONTROL )
Clif L.
DRYER MAYTAG MEDC465HW Arrived on site to diagnose a dryer that is making noise. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on roller movement and noise as well as design of dryer. No repairs are needed and all is functioning properly.
Tyler B.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site for no ice. Found ice maker mold stuck in dump position. Replaced ice maker and tested good, no leaks on site"
Jonathan S.
MICROWAVE KITCHENAID KOCE500ESS08 Arrived on site for microwave door sagging. Inspected unit and work area. Found door not setting correctly on right left hinge. Removed hinge screw and corrected door. Assembled unit and tested. All tested good.
Jonathan S.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site to install previous diagnosed part. Gained access to thermistor assembly. Removed remaining ice buildup. Removed thermistor and inspected connector found minor corrosion, cleaned with wire brush. Installed thermistor assembly. Tested operation and found working as designed. All tested good, no water leaks present. Spoke with customer on corrosion and user care guide.
Clif L.
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to diagnose a microwave with a turntable that is not operating. Tested unit and found turntable motor locked up. Replaced turntable motor and tested unit. Found all is functioning properly at this time.
James C.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site and tested operation. I found ice maker not functioning in diagnostics. Tested for voltage and found no voltage to ice maker. Inspected harness and connections and found that the harness has broken at lower hinge. Unit will require new freezer door to repair.
Paul R.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived onsite for the microwave to replace the previous diagnosed parts. I found the door switches and interlocks good. I found the 250ma fuse on the AM open. The AM needs to be replaced to further test and possibly complete service. I replaced the AM and tested the unit. The unit powered on, accepted commands on the control panel,, but when start was pressed it beeped but nothing came on. After further testing I found the 12VAC circuit on the UI transformer open. The UI transformer needs to be replaced. ordrng 1 W10354050 (TRANSFORMER MICROWAVE UI)"
Arthur B.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer too hot. Removed back panel and found element grounded out. Removed and replaced element and cutoff. Reassembled and tested. Dryer now heats as intended. Advised also to have venting clean due to clog on outside. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Andy B.
DRYER WHIRLPOOL WED87HEDW1 Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Lou S.
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I tested temps in the FC=9 degrees and RC=43 degrees. Due to ice built up on the ice maker housing, I removed and replaced the ice maker housing adaptor and sealed it with some sealant. Checked the ice maker on test 56 and it showed no error code. Tested harvest on test 57 and it operated as designed. Tested the fill tube on test 45 and the ice maker filled. I inspected the both evaporators and both had good frost patterns. I advised the customer of my repairs. No water leaks observed during service, job completed."
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for knob broken. Replaced knob test unit and unit test good. Job complete.
Joel G.
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Arrived on site to install parts ordered by previous tech. Found heavy corrosion at the heat exchanger but attempted to repair. Replaced evaporator and compressor with drier and valve. When pulling system in a vacuum I found a restriction. Replaced drier again, flushed system and couldn’t clear restriction.
Arthur B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of icemaker not dispensing on french door refrigerator. Found impeller stripped on dispenser motor shaft. Removed and replaced dispenser motor along with new impeller. Reassembled and tested. Found icemaker now dispensers as intended. No other issues found. All water connections were dry at time of service.
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM Arrived on site to test unit for unit not heating. Test unit and found bad heating element. Test unit for leaks not leaks present unit heating correctly job complete.
Luis M.
REFRIGERATOR KITCHENAID KRFC302ESS00 "arrived on site for no ice. Found bail arm raised to off,lowered bail arm,icemaker ran through a cycle,ice dumped in bin,water filled icemaker unit working as designed."
Clif L.
REFRIGERATOR GE PSHS6PGZBESS Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found fresh food and freezer fans not running due to shorted control board. Also ordering fan motors in case needed. Office will need to have a job authorized by home warranty company.; ordrng 1 CNOTES (NEED AUTHO) and 1 WR49X10251 (cover asm ff inlet) and 1 WR55X11033 (board main combined) and 1 WR60X10318 (motor dc evap fan as)
Wesley P.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite and found bimetal open in diagnostics and forced defrost not activating the heater. Evap frozen over, ordering defrost and heater and returning with bimetal. ; ordrng 1 W10857624 (heater)"
Brandon C.
REFRIGERATOR WHIRLPOOL GX5SHDXVD01 "Arrived on site for customer complaint of unit not cooling properly, found no power getting to fan motor, I replaced control, unit tested good."
Joel G.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to to diagnose dishwasher not washing. Ran diags and found no water filling. Found motor loud when trying to wash. Found water turned off to the dishwasher. Verified operations and no leaks detected.
Joel G.
WASHER WHIRLPOOL WTW8000DW5 Arrived on site to diagnose washer not advancing. Found latch failure. Replaced and found gear loud. Replaced parts and found proper operations. No leaks detected. Drain is secure.
Paul R.
RANGE WHIRLPOOL KDRS463VSS04 Arrived onsite for the range with yellowing burners and not going to the lowest setting. I found a choke had fallen out of the LF burner causing the flames to yellow tip. I removed the choke because it shouldn’t have been in that burner head. The left front burner is the only one with the simmer orifice and the only burner that should have a simmer knob but the customer had simmer knobs on both left burners. I explained to ms that she had the wrong knob for the RR burner. The knob needs to be replaced. Ordering c-notes & W11103351 KNOB.; and 1 W11103351 (KNOB)
Arthur B.
WASHER GE GFW450SPMDG
Brandon C.
DISHWASHER WHIRLPOOL WDT720PADW2 "Arrived on site for customer complaint of unit leaking, I ran diagnostic test cycle, did not find any leaks.
Thomas L.
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site to replace control board for ice box fan not running. This control or power it up but only at a very slow speed during diagnostics where is the original control powered it up to full speed. Will order the control again along with the user interface.; ordrng 1 W11039890 (cntrl-elec) and 1 W11333076 (CONTROL)
Andy B.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for dented cooktop. Inspected unit and found cooktop is dented on left hand side (See SD-QUICKPIC) Contacted office and was made aware that it is covered. Removed damaged part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Lou S.
OVEN WHIRLPOOL WOS51EC7HS01 "arrived on site to inspect wall oven control panel not responding. Upon further inspection, the customer advised that the control panel has been responding intermittently and the most recent time she had turned it on and walked away. When she came back a few minutes later, the display showed 100 degrees and when she opened the door, it was room temp inside the unit. I placed the unit in diagnostics and it showed error code F6E4-UI/ACU status mismatched. I cleared the code and tested and unit came on and began to heat. Due to this error code, I am ordering the UI panel and will return with the main control (ACU). . ;1 W11297725 (CONSOLE)"
Robert J.
WASHER WHIRLPOOL WTW7000DW4 Arrived on job for vibration or unbalanced on washer. Calibrated washer and tested and vibration is still there. Need to order spin basket.; ordrng 1 W10752283 (washplate) and 1 W10811957 (spin basket)
Thomas L.
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site to repair unit that is not venting properly. Lowered microwave to find that there was a gap between the vent of the microwave and the venting of the house which is causing airflow back into the room which is the customers concern.
Scott M.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Arrived on site for top shelf item freezing . Ran temps in several spots in fresh food . 43,34, 32 at vent . Ordering control , will return and install UI and thermistors . No water leaks detected at time of service . Please call to set return .; ordrng 1 W11196400 (CONTROL) and 1 W11214887 (UI)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIDM "Arrived on site and found ice is not dispensing, found motor is rusted and after replacing it will still not dispense. After replacing motor will still not turn, found wires at bottom of freezer door are broken, a new door will be needed to correct the issue. No water leaks detected at time of service, job complete ; ordrng 1 LW10639122 (dor-fip)"
Lou S.
OVEN WHIRLPOOL WOD51EC0HS00 "arrived on site to inspect oven UI console. Upon further inspection, the customer advised that they were cooking in the unit and when they opened the door all the way, steam came out of the unit and fogged up the display and the display began to jump back and forth between time and temp. I advised the customer that when cooking to make sure they keep all food covered to keep any/all moisture from rising into the console. I placed the unit in diagnostics ad found error codes F6E4-UI/ACU status mismatched. I removed and replaced the main control (ACU) and the console and tested. The unit operated as designed
Lou S.
DISHWASHER KITCHENAID KDTE104ESS2 "arrived on site to inspect dishwasher not washing. Upon further inspection, the customer advised that the unit dispenses water into the tub, but the dishes don’t clean ad she can’t hear the motor come on. I placed the unit in diagnostics showing error codes F7E1. I cleared the code and continued with testing. I placed my multimeter on t(e black wire at the junction box to test amps while the unit tested. The unit dispensed water into the tub and the motor never came on. I could hear the diverter moving, but no motor and no amps showing when the motor was to come on. I advanced testing and the dispenser opened, the drain pump came on and the element heated. I advised the customer of my findings and advised that I would be replacing the sump/motor assembly. I removed and replaced the sump/motor assembly and retested and the unit operated as designed. No water leaks observed during service, job completed."
James C.
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site and found right pad has broken off again. Installed new pad and applied a very small amount of grease to pad to allow pad to slide betting on ,teal surface. Door still falls open but at a slower rate. I also added tension to both springs. Instructed customer that the grease on the pads will help with longevity of pads against the metal surface and as the grease wears off the tension will increase. Unit working as designed. Job complete"
Andy B.
RANGE GE JGB660SEJ4SS Arrived on site for range tripping breaker. Tested and inspected unit and found unit tripping breaker and loose door gasket. Inspected unit and found no issues with unit leading to tripping breaker. Found that breaker is GFCI/AFCI . Fixed gasket issues and instructed customer that unit is not intended for such breaker and that if allowed a standard breaker is recommended. No other repairs are needed at this time.
Wesley P.
RANGE JENN-AIR JGRP436WP01 Arrived on site and installed control with TB. Determined that the spark module also needs to be replaced. Ordering spark module. Please send TB and WP for return visit. Returning with valve. ; ordrng 1 WPW10331686 (module-spk)
Luis M.
REFRIGERATOR LG LFXC24726D/00 Arrived on site for cooling issue. Found E rf error code. Error code due to fan motor not powering on. Unit will need fan assembly. Customer is going to try and defrost unit and call back if problem continues.
Brandon C.
REFRIGERATOR JENN-AIR JFC2089BEP03 "Arrived on site for customer complaint of water line not able to be hooked up, found filter head assembly was missing the brass piece to connect to house supply line. ; ordrng 1 W11346623 (FILTER HEAD)"
Chase S.
OVEN KITCHENAID KODE500ESS
Arthur B.
WASHER WHIRLPOOL WTW8200YW0 "Arrived onsite for customer complaint of top load washer making loud grinding noise when spinning. Found bearing warn. P&L are as follows;Removed and replaced bearing. Reassembled and tested. Unit now fills, agitates, drain and spins as intended. No other issues found. All water connections were dry at time of service."
Robert J.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on job for complaints of left rear burner not working. Found spark weak. Switch with different burner of same type and same results. Need harness for igniter not in parts screen. ; ordrng 1 CNOTE (HARNESS IGNITER )
Tyler B.
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for drain hose install. Upon arrived removed unit and found kink in drain line. Unit has a custom hose. Factory one is not long enough but was also not needed, found current hose had too much slack behind the unit so when pushed back it would kink. Was able to pull slack from under cabinets. And got rid of kink, tested draining on unit and drained with no issues, ran unit and watched until ice sheet formed. No leaks on site.
Kevin B.
OVEN JENN-AIR JGRP436WP01
James C.
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site and installed ew burner heads and caps on both power burners. I found the flame is slightly better but the low simmer is still chasing itself and making a popping noise. Called tech line and spoke to Scott #7725552225. U it will need new valves as well to repair; ordrng 2 WPW10371235 (valve-brnr)s
Tyler B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for unit door not sealing and keeping light and chime on. And also for left door sticking to right door. Inspected right door and found top hinge was not in correct position. Corrected position and door now seals and turns light off, but left door still sticks, inspected door and found when door gasket was installed and was sticking out, took picks, gasket can not be corrected after attempts,unit will need left door to complete repair. No leaks on site ; ordrng 1 CNOTE (OFFICE RS) and 1 LW11037733 (dor-fip)"
Joel G.
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Arrived on site to diagnose fridge building up frost in frz. Found “snow” type frost indicating freezer didn’t get shut properly and allowed moisture into the freezer. Freezer itself is closing just fine. Customer to make sure door gets closed properly every time door gets shut to prevent this issue. No water leaks detected.
Thomas L.
DISHWASHER KENMORE 665.13129K703 Arrived on site for erratic operation of control panel. Unit will not allow me to select any of the main cycles. When I do it turns on the turbo feature. When I try to cancel the turbo feature it lights up the drain indicator. Unit will need a control panel.
James C.
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site and tested operation. I found unit would intermittently shut off after starting cycle and closing door. Installed new control and tested. U it tests good. Job complete
Arthur B.
OVEN KITCHENAID KOSE500ESS01 Arrived onsite to remove and replace control and UI to wall oven from prior visit’s diagnosis. Removed all parts and reassembled. Tested unit. Unit preheated within +/- 5F. No other issues found.
Lou S.
OVEN KITCHENAID KODE500ESS02
Thomas L.
REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced dented left fresh food section door. See pictures. The water is hooked up to this unit.
Scott M.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for no display on oven . Reset breaker and display came on but had a big blue streak in center . Replaced UI console . Ran pre heat all checke normal . Job complete .
James C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site and inspected panel for rust. I found Ruston on sides and front of panel. Installed new and verified proper fit. Unit tests good. Job complete
Scott M.
VENTHOOD WHIRLPOOL GZ8330XLS1 "Arrived on site for that’s not working on. Vent hood. . Found no voltage going. To light housing . Found switch assembly working but control board not sending voltage .
Scott M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for fresh food no cool . Customer had defrosted unit . Replaced control . Ran diagnostics all checked normal . No water leaks detected at time of service . Did instruct customer on what to look for if this happens again . Job complete .
Lou S.
DRYER WHIRLPOOL WED4815EW1 "arrived on site inspect dryer times too long. Upon further inspection, I opened the door and held the door switch closed and turned the unit on. I could see the element illuminating in the back left vent and heating as designed. Using my vent test kit, I tested airflow in the unit and after two tests, the unit failed. I removed the vent tube from the wall vent and tested again and the unit passed. When I removed the vent tube from the wall, I found a large amount of lint debris inside the wall vent (photo), so much that it was sealed closed and now airflow could go through to the outside. I advised the customer of my findings and advised that the vents will need to be cleaned professionally. No lint observed in the unit, job completed."
Al R.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived to inspect water leaking from freezer section on the side by side refrigerator.Confirmed the complaint and removed the evaporator cover in the freezer section and confirmed the drain was clogged and not allowing the water from defrost mode to drain.I used my steamer to defrost the unit and unclogged the drain.Reassembled and unit began operating as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Al R.
DRYER MAYTAG MEDX655DW1 Arrived to install previously ordered parts.Removed and replaced the pts and fuse.Reassembled and unit tested as designed.No lint buildup observed at the time of service.Job complete
Brandon C.
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 "Arrived on site for customer complaint freezer gasket torn, ordering freezer gasket, unit also needs adjusting to be inline with cabinets. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10192907 (gasket-fip)"
Lou S.
WASHER MAYTAG MVWB835DW4 "arrived on site to inspect washer not starting a cycle. Upon further inspection, the customer advised that when they turn the dial to a certain setting, sometimes it will not select the setting. Customer turned the dial and at first it did not select, but after a few turns it selected. I placed the unit in diagnostics showing no error codes. The unit operated as designed. Due to the intermittent actions of the console/control, I removed and replaced the main control and console and calibrated the unit. Retested and the unit operated as designed. No water leaks observed during service, job completed."
Al R.
WASHER MAYTAG MVWB880BW0 "Arrived to inspect washer tub issues.Verified the complaint.Customer had unit already partially disassembled.I attempted several times to free the basket from the unit, but was unsuccessful.Customer advised the return job will require a second technician to assist with freeing the basket.Office will reschedule with customer.NEEDS MORE WORK ; ordrng 1 CNOTE (TWO MAN JOB. NEED AUTHORIZATION ) and 1 CNOTE (AUTHORIZATION )"
Andy B.
WASHER MAYTAG MVWB865GW0
Lou S.
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed showing no error codes at the end of testing. During testing, I used my multimeter to test amperage to the element and it showed 7-9 amps as expected (photo). I found that the customer is not using rinse aid. I contacted Techline and spoke to Kirk and I advised him of my findings. Kirk advised that the customer must use rinse aid in order for the unit to dry to specifications. He provided File #7725556589. I advised the customer to use rinse aid. Also I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
Thomas L.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site or unit that would not stop producing ice. Tested unit and found bin thermistor far out of its normal operating range which is causing this problem. Replaced and tested. All water connections are dry.
Robert J.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Arrived on job for complaints of no ice ran diagnostics and got code for motor not finding home. No leaks detected at time of service
Joel G.
DRYER KENMORE 796.69272 Arrived on site to to do maintenance on dryer. Completely vacuumed dryer and lubricated rollers and pulley. Verified operation. Temps are fine. Informed customer of regular venting cleaning.
Arthur B.
DRYER MAYTAG MEDX655DW1 "Arrived onsite to install new drum and bearing strips to dryer from prior tech’s diagnosis. Removed and replaced all parts, reassembled and tested. Unit now tumbles quietly as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service."
Paul R.
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for the dishwasher with the rails corroded and broken. I found the rails good and working as designed. I found the rear locking tabs broken off both adjusters. I replaced the adjusters and the rack works as designed. Call complete.
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for failed harness,found no lights and ui dispenser not powering on. Powered unit off installed new harness,reassembled unit. Powered unit on no lights and ui are dead,installed new ui same issue replaced main control and power supply and same issue no lights and ui off. Called tech support,disconnected multiple harness same issue found blu wire broken in cabinet.
Andy B.
WASHER WHIRLPOOL WTW8240YW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool. Lights on however unit not powering on,power cycled unit compressor powered on. Diagnosed faulty main control,installed a new main control, powered unit on compressor and fans powered on."
Al R.
MICROWAVE WHIRLPOOL WMH78019HB0 "Arrived to inspect microwave issues.The unit continuously flashed F2E1 KEYBOARD.The door is also separating at the bottom contributing to the error.Door will need to be replaced, due to all electronics being in the door.ORDERING W11188091 MW DOOR BLACK to complete the repair.OFFICE TO RESCHEDULE WITH CUSTOMER.; ordrng 1 W11188091 (DOOR MICROWAVE BLACK)"
James C.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site and tested operation. I found ice has jammed causing bail arm to read full ice bin. Verified proper cube size and operation of ice maker. All functions of ice maker test good. Verified proper temperatures in unit and found to be good. Instructed customer that if they have a no ice production in the future to pull the ice bin and check for ice stuck under bail arm. Unit tests good. Job complete
Wesley P.
WASHER MAYTAG MVWB725BW0 Arrived on site and found unit to have a nut loose on lower shaft and replaced rps as well as tightening. Unit hub also replaced. Tested and found error not repeating. All checks good.
Paul R.
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived onsite for the dishwasher that is leaking. I ran diagnostics and could not duplicate the leak but I did find where the unit had been leaking from the diverter and the door seal. Both need to be replaced to complete service.;
Kevin B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and replaced cam kit, actuator, gear case, and latch. Noise reported by previous technician is still present but does not appear to be a failure of the machine. no water leaks from connections at time of service, job complete"
Tyler B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for unit not working, started unit and found unit not pumping. Replaced pump and motor and tested good. No leaks on site"
Luis M.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for no cool. Found oil on fresh food evaporator,diagnosed leak at fresh food evaporator. Installed a new fresh food evaporator and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and replaced door and nameplate. Job complete"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site and replaced door and nameplate. Job complete"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and replaced door and nameplate. Job complete"
Brandon C.
REFRIGERATOR GE PFE28KMKES "Arrived on site for customer complaint of filter not being able to go into filter housing, I found old filter had broken a piece off inside of housing, I removed broken filter, installed a new filter, unit tested good."
Joel G.
WASHER KENMORE 796.29272 "Arrived on site to to do maintenance on washer. Verified bolt for stator was secure and verified no error codes. Fills, washes and drains fine but in spin, clutch assy is starting to get loud but still functions fine. Would need part replaced and major labor to replace which customer doesn’t want to do but washer is still functional. Drain is secure. No leaks detected.
Wesley P.
WASHER WHIRLPOOL WET4024HW0 "Arrived on site and found unit was still only plugged into a 120v outlet. Advised management that unit power had not been properly hooked up. Advised that electrician is needed. Unit requires 30amp dryer cord and 220v outlet currently not equipped.
Tyler B.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for unit not filling with hot water. Tested unit on hot cycle, and only was filling cold, found valves good, replaced control and tested unit again , unit now filling with hot. No leaks on site"
Robert J.
WASHER MAYTAG MVWB765FW3 Arrived on job to replace gearcase and stator. Found stator good but replace gearcase. After replacement test operation. No leaks detected at time of service.