Near Leander, TX 78641
David S
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for oven not heating. I spoke to the customer and they stated it does not heat on bake or broil. I gained access to the back of the unit. I tested the heating elements and the TOD, all are in good working order. I tested voltage to the unit and found the L2 only have 20v. I cycled the breaker and found the same voltage. I spoke to the customer and recommended having an electrician come out.
Near Austin, TX 78728
Kayman
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with loose handle. I found the set screws were loose so I tightened. The handle was still loose so I removed the front panel. I found the inner panel mounting screws were not set right and loose. I corrected the mounting screws and re installed the door and handle. The handle is now tight and the unit is working as designed. No leaks detected during time of service. Job complete.
Near Austin, TX 78757
David
Job Details: 01/20/2021
RANGE JENN-AIR JDSP536HL00 "SR7729781681. Arrived on site to diagnose range that was not steaming during steam cycles. On arrival ran error codes and found F7E1 Boiler temp error. Used manual diagnostics and tested steam valve and could hear valve him, but not fill and push water. Customer had unit hooked up to an RO system. Tested with RO system bypassed and valve started pushing water. Reattached RO system and retested. Unit is still filling. Likely culprit was air in the lines. Talked to Cathy at tech line who recommends RO not be used with range. Confirmed that the way to verify if unit is working properly is that you can hear valve filling in diag, and no errors for boiler. Error is no longer present for boiler. If issue returns and error comes back, we are to return with boiler. At this time issue is resolve and no water leaks were found, and unit is working as designed."
Near Austin, TX 78753
Matthew
Job Details: 01/20/2021
OVEN WHIRLPOOL WFE320M0EW2 "Arrived onsite for oven section not working. Too voltage readings and all passed. Check ohms readings on elements, check fuse and all passed. Plugged unit back in and got F9 error code. Double checked connections and all were correct. Called tech line for assistance. Checked test again and connections, all were good. Recommended replacing the control and potentially the main wire harness. Sr#7729109615. Office to reschedule ; ordrng 1 W11122557 (cntrl-elec)"
Near Andice, TX 78628
Lou
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave venthood light flickering. Upon further inspection, I found the socket not making good contact with the bulb and caused the bulb to short out. Removed and replaced the socket and retested and unit is operating as designed. Job completed."
Near Georgetown, TX 78633
James
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS01 Arrived on site and tested operation. Found sound coming from unit caused by damper motor. Unit will need new damper to repair. ; ordrng 1 WPW10479155 (DAMPER )
Near New Braunfels, TX 78130
Noah D
Job Details: 01/20/2021
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for issues with seal, upon inspection found the outer door seal ripped apart, ordering seal. Office to reschedule ; ordrng 1 ADHESIVE (ADHESIVE ) and 1 W10730752 (SEAL )"
Near Leander, TX 78641
David S
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for fridge making a rattling noise. I inspected the unit and work area. I found the fridge not running. I spoke to the customer about the sound the fridge is making. They stated it is some kind of rattling noise. I gained access to the compressor. I found the compressor working and resistance checked good. I moved the copper and steel lines around and found no rattling noise. I gained access to the evaporator and found the thermistor partially connected. I unplugged the thermistor and found it full of ice. I removed the ice from the connector and tested the thermistor and voltage to it. I found a good resistance reading and good voltage to the thermistor. I taped the connection together so it doesn’t come lose again. I foil taped and zip tied the thermistor into the correct position. I suspect the noise is coming from ice build up on the evaporator from the thermistor not being connected properly. I spoke to the customer about the rep
Near Austin, TX 78751
Matthew
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for refrigerator not making ice and possible leak. Put unit in diagnostics and and found ice maker fan not operating. Thermistor reading 62 degrees in ice box. Fan would not energize and no air flow through ventilation to ice box. Water was present in the ice tray. Will need to order and replace. Bringing back ice maker and tube just in case. ; ordrng 1 W11407678 (IM FAN)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
WASHER WHIRLPOOL WET4027HW0 Arrived on site for LOUD BANGING NOISE THE ENTIRE TIME - NO WATER LEAKING - NO ERROR CODES. Placed in diagnostics and no error codes came on. Ran through auto cycle in diagnostics and washer agitated and spun as designed. Ran through manual diagnostics and washer performed as designed. Customer had an unbalanced load. Explained to customer that will need to place clothes in washer in piles and avoid laying them around the agitator to avoid unbalanced loads in the future. If unbalanced load begins customer was told they can pause the cycle and try adjusting load to balance out clothes inside. No leaks detected. Job completed.
Near Austin, TX 78729
David
Job Details: 01/20/2021
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose dryer that is making a thumping noise when running. Ran unit and could hear noise coming from front. Removed front panel and found a bead wedged into the felt on the front panel. Removed bead and retested. Unit is now operating as designed. Call complete.
Near Austin, TX 78753
Wesley
Job Details: 01/20/2021
WASHER WHIRLPOOL LAT9706AAE
Near Georgetown, TX 78628
Jonathan
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KBFS22EWMS9 "Arrived on site for refrigerator not producing ice. Inspected unit and work. Found ice maker dry. Attempted to advance cycle ice maker. Found failed ice maker motor opened/failed. Removed failed icemaker and installed new. Monitored cycle operation. Tested water dispenser and found low water pressure. Bypassed water filter and found water filter needs replaced. Spoken with customer on water filter and brand. All else tested good, no water leaks detected.
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
WASHER MAYTAG MVWB835DW5 "Arrived on site for customer complaint of unit not dispensing water, found failed housing with valve, I replaced housing, unit tested good."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WOC54EC0AB01 Arrived on site for microwave combo unit. Microwave no longer heating. Inspected unit and work area. Found wave guide cover burnt and will need to be replaced. Removed cover and found tip of magnetron burnt off mag. Inspected wave guide with inspection mirror and found discoloration but was not able to burnt spots. Called Whirlpool tech support and spoke with Andy. Went over previous service performed.
Near Leander, TX 78641
David S
Job Details: 01/20/2021
OVEN WHIRLPOOL KOSE500ESS04 "Arrived on site for oven making a noise when in use. I inspected the unit and work area. I put the unit into diagnostics mode. I activated the blower fan and found it working as designed, with no breaks or cracks in it. I tested the convection fan, and found the motor not running right and making a loud noise. I gained access to the fan and made sure everything is connected and seated tight. The fan motor is intermittently not coming on. I am ordering the convection fan motor to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W10860984 (motor-fan)"
Near Leander, TX 78641
David S
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for oven not heating. I inspected the unit and work area. I found fault code F5E1 in diagnostics. I tested the oven lock and found it working as designed. I gained access to the controls and tested voltage to the unit. I found l1 has 120v and L2 has 12v. I tested the heating elements and the Tod. I found all three in good working order. I recommended an electrician coming out and inspecting L2 and the breaker.
Near Round Rock, TX 78681
Andy
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Left RC door is still sticking out at top by about 3/8 of an inch while bottom of doors are flush. Heat treated gaskets and tried to adjust with little improvement. Tried adjusting doors with little improvement. Called tech line and spoke with Austin (SR# 7729783599) Made aware of issues and what was found and done.
Near Temple, TX 76502
Tyler
Job Details: 01/20/2021
REFRIGERATOR MAYTAG MFI2570FEZ05 Arrived on site to install previously diagnosed divider impeller as well as auger motor. After installing the needed parts I was able to reassemble and test the unit and verify that it is now dispensing ice exactly as needed and designed with no functionality failures. Call complete
Near Austin, TX 78734
Robert
Job Details: 01/20/2021
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on job for complaints of smell. Checked oven cavity and burn box nothing abnormal. Heating oven and ther is a small amount of plastic smell. Customer said a cutting board was left in oven and she cleaned as best she could but smell remains. Operation of oven is working properly.
Near Lakeway, TX 78738
Robert
Job Details: 01/20/2021
DISHWASHER KITCHENAID KUDC10FXSS7 Arrived on job for complaints of leaking. Found the dispenser leaks wet agent causing bubbles. After replacement test operation.
Near , TX 78628
Cliff
Job Details: 01/20/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not turning off after use. Contacted tech line per notes on work order and spoke with Ed. He notated call with parts that have already been replaced and advised a call to whirlpool safety partners. Contacted safety department and spoke with Steve.
Near Leander, TX 78641
Lou
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the light modules in the RC waterbox cover were not operating. Also found the FC light not on. I removed and replaced the FC module and tested and all lights are operating as designed. Also found that the upper bin in the FC section was badly warped and the front panel will not attached correctly. I am ordering the upper bin and D2C and part to be sent directly to the customer. No water leaks observed during service, job completed.; ordrng 1 WPW10493169D2C (WPW10493169)"
Near Austin, TX 78723
Matthew
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for console not responsive. Upon inspection found only some of the option buttons working. Replaced console, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78703
Leonardo
Job Details: 01/20/2021
OVEN WHIRLPOOL RBD275PDQ4 Arrived on site to test found wrong fuse was ordered ordering new fuse WP4451042 office to reschedule. ; ordrng 1 WP4451042 (FUSE )
Near Austin, TX 78717
Justin
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previously diagnosed parts. Installed new baffle motor and u it is now working as designed. Call complete.
Near Austin, TX 78744
Leonardo
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to replace main harness with terminal block test unit and unit test good job complete.
Near Round Rock, TX 78681
Tommy
Job Details: 01/20/2021
WASHER MAYTAG MVWC565FW1 Arrived onsite for washer not filling and leaking in. Found upon arrival that unit cold water valve would not open correctly dripping water in. Ordering new unit valve. Unit had F8 E1 error code long fill due to bad valve. Office to reschedule due to part availability. ; ordrng 1 W11038689 (Valve)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite to install previously diagnosed parts. I installed the ice bin. I set some ice aside to test the bins functions. The Unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78758
Justin
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install previously diagnosed parts. Found wrong part in box. Cycle power at breaker to see if UI stopped flashing power error. Error stopped flashing. Let customer know give it 24 to 48 hours and if it stops having the issues to give us a call. Having to order new UI. ; ordrng 1 W11089931 (UI)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED8000DW4 Arrived on site for making noise and not drying. Ran diagnostics and no error codes came on. Ran dryer for a couple minutes and its heating as designed. Heard a whining noise customer referred to. Removed drum and inspected rollers. All spun good with no friction. Inspected blower wheel and it was free of debris. Shook out blower wheel cover to remove lint and small debris. Reassembled dryer and ran and heated as designed. Noise is no longer present. Job completed
Near Georgetown, TX 78626
Tommy
Job Details: 01/20/2021
DRYER LG DLEX3570W Arrived onsite for dryer making noise. Upon arrival found unit rollers bottom right was damaged. Inspected unit and found motor was damaged and spinner wheel.
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures with unit at this time. Advised homeowner on best cycles and options to use for best performance. No leaks were found at time of service.
Near Austin, TX 78753
Matthew
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to replace previously diagnosed parts. Replaced control board. Programmed unit and unit is functioning properly. Freezer door rails were functioning properly upon arrival. Showed customer and customer agreed functionality. Job complete
Near Austin, TX 78729
David
Job Details: 01/20/2021
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed parts to resolve light being out and also loud damper. Replaced damper and FC light module. Retested and all is now working as designed. Call complete.
Near Lakeway, TX 78734
Luis
Job Details: 01/20/2021
REFRIGERATOR FRIGIDAIRE FGHC2331PF6 "Arrived on site for no cool. Found unit not powering on,checked voltage at outlet good reading 120vac removed control board found water inside of control that caused main control to fry,replaced main control powered unit on,compressor and fans powered on.
Near Austin, TX 78729
Kayman
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Arrived onsite for refrigerator freezing items in the RC. Upon inspection I found the evap fan stuck on and not cycling off. I am not able to put the control into diagnostics so I will need to order and return to complete diagnosis. Ordering Control (W11436574). Office to R/S due to part availability ; ordrng 1 W11436574 (CNTRL )
Near Hutto, TX 78634
Andy
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not operating. Tested and inspected unit and found loose wire. Reconnected and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78717
Justin
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL MDB9979SKZ0 "Arrived on site for dishwasher making grinding noises. Upon arrival customer stated unit would also no longer drain. I put unit into diagnostics mode and found stored error codes F9E1 for no drain and FAE2 for vent motor electrical problems. I gained access to drain pump and found metal on propeller broken off and blocking drain. Removed metal and ordering new drain pump via service pointer W11482561. Gained access to vent motor and ohm’d it out. Vent motor ohm’d out bad, ordering new vent motor. Need to install new drain pump and vent. Office to reschedule.; ordrng 1 W11412291 (DRAIN PUMP) and 1 W11414073 (VENT ASSEMBLY )"
Near Austin, TX 78745
Leonardo
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDFE104HPS1 "Arrived on site to test unit for unit not washing test unit and found unit not getting enough water. Found bad valve, replaced valve test unit and unit test good job complete no leaks present at this time."
Near Buda, TX 78610
Jacob
Job Details: 01/20/2021
WASHER MAYTAG MVWC565FW0 "Arrived onsite for unit not spinning. Looked under the unit, and immediately noticed that the built was not seated correctly and that the coupler to the motor was broken. Ordered parts. Office to reschedule. ; ordrng 1 W11026785 (motor-drve) and 1 WPW10006384 (drive belt)"
Near Buda, TX 78610
Kevin
Job Details: 01/20/2021
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter, removed rear panel and found heating element has failed due to blocked/clogged air vent to the exterior. Sent a short video to KB/AHS. After replacing heating element dryer is running properly sent a short video 2KB/AHS of it heating and good airflow with vent hose disconnected from dryer. Informed customer vent to the exterior of the home will need to be cleaned by a service. Left vent hose disconnected from dryer so element Will not fail again before event is cleaned. Explained all this to homeowner, job complete."
Near Leander, TX 78641
Lou
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace failed water valve, after replacing valve, I tested unit and found failed recirculating pump. Ordering pump. ; ordrng 1 W11325175 (Pump)"
Near Cedar Park, TX 78613
David S
Job Details: 01/20/2021
WASHER WHIRLPOOL MVWB835DW0
Near Austin, TX 78751
Wesley
Job Details: 01/20/2021
WASHER WHIRLPOOL MHW6630HW0 "Arrived onsite and extensively tested all water connections with the back removed and ran 2 quick wash cycles, was not able to produce a leak. Advised customer on findings and to call back in event of repeat failure."
Near Georgetown, TX 78626
Tommy
Job Details: 01/20/2021
OVEN WHIRLPOOL WFC150M0EW3 Arrived onsite for unit not heating. Upon arrival found unit control chattering with both bake and broil. Found voltage going to unit is correct. Ordering control office to reschedule due to part availability. ; ordrng 1 W11122557 (Control)
Near Austin, TX 78759
Scott
Job Details: 01/20/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site for white residues left on clothes . Also unit had completely shut off a couple of times. Ran diagnostics no errors but control threw me out of diagnostics. Replaced control ,ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
Near Andice, TX 78628
Lou
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
Near Kyle, TX 78640
Richard
Job Details: 01/20/2021
MICROWAVE GE JVM1730DM1BB Arrived onsite for the microwave not working. During testing found that the fuse was blown. Tested microwave with my test fuse and found that the cap and mag caused the fuse to go out. Replaced cap and mag and fuse and microwave tested good complete
Near Taylor, TX 76574
Andy
Job Details: 01/20/2021
DRYER WHIRLPOOL WGD5620HW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Bertram, TX 78605
Cliff
Job Details: 01/20/2021
DRYER MAYTAG MDG7400AWW Arrived on site to diagnose a dryer that is taking too long. Tested unit and found gas to air mixture incorrect in unit as unit needs to be converted to propane. Also improper flame size has coated limit thermostat in soot. Unit needs to be converted and thermostat changed to complete repair. Office to set a return appointment.; ordrng 1 MAL9000AXX (lp gas con)
Near Austin, TX 78735
Kevin
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and inspected refrigerator and found no ice production. Ran test 96 and 97 and water is dispensing from Dispenser and icemaker fill tube. Ran test 120 and icemaker cycled properly. Spoke with techline and found freezer temperature is 13° icebox temperature is 23° techline recommends hey sealed system repair to correct issue. 7729786508; ordrng 1 W11291123 (Evaporator) and 1 W11099568 (Evap cover) and 1 W11090564 (Shield) and 1 W11393142 (Compressor) and 1 W11099684 (3 way valve) and 1 W11099748 (FRZ evaporator) and 1 W10886209 (Shield) and 1 W11394920 (Frzr evap cover) and 1 WPW10143759 (Dye dryer) and 1 8201786 (Start device kit)
Near Cedar Park, TX 78613
David S
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for water dispenser not working. I inspected the unit and work area. I found the water a valve not opening when water is being called for. It replaced the water valve with new. I retested the unit and found it working as designed. Job complete. No water leaks detected.
Near Georgetown, TX 78628
Jonathan
Job Details: 01/20/2021
DRYER WHIRLPOOL MEDB855DC4 Arrived on site for dryer making noise. Inspected unit and tested dryer in normal run operation. Disassembled unit and found blower wheel cracked. Will need to replace blower wheel. .;
Near Georgetown, TX 78628
Jonathan
Job Details: 01/20/2021
WASHER MAYTAG MVWB855DC3 Arrived on site for washer not filling with correct amount of water and making noises. Inspected unit. Performed diagnostics mode and checked fault codes. Found none. Inspected gearcase and stator assembled. Removed agitator plate and found gears worn. Will need to replace agitator plate. ; ordrng 1 W10902814 (WASH PLATE)
Near Austin, TX 78731
Scott
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for,replaced panel control on microwave."
Near Leander, TX 78641
Lou
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer not working. Upon further inspection, I found the unit non-responsive but the it was getting 250V at the outlet and at the terminal block. I found the unit interior light on. Removed back panel and tested the thermal fuse and found it bad. Tested element and cutoffs and all were good. Removed and replaced the fuse and retested and unit is operating as designed. I tested airflow to the unit and it failed 2 of 2 times. Adjusted the vent tube at the back and same results. Contacted techline and spoke to Andrew and advised of the complaint and previous repairs. Andrew had me perform several voltage checks and all were good. Recommended replacing the element and cleaning vents. Provided file #7729783210. I removed and replaced the element and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 01/20/2021
WASHER MAYTAG MHW5630HC2 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a photo of the water on the floor in front of the unit. I found old water streaks at the bottom on the door on the front panel. Found a small amount of lint/hair debris at the bottom the door glass as well. Placed unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks. It appears that the unit is leaking from the bottom of the door glass from in between the bellow and the door. I made recommendations for use and care and cleaning of the bellow and door glass after each wash. Recommended that the customer contact the office if the leak continues after wash and performing use & care recommendations. No water leaks observed during service, job completed."
Near Austin, TX 78759
Scott
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDTE204KPS0 "Arrived on site for washer stopping after about 20 min . Found water in overflow tray . Found unit front too low , causing water to com forward and tripping float switch . Recommended getting installer to come back and dropping back of unit . No water leaks detected at time of service. Job complete ."
Near Burnet, TX 78611
Cliff
Job Details: 01/20/2021
MICROWAVE KITCHENAID KEMC308KSS02 Arrived on site to diagnose a microwave that is not opening properly. Found torsion springs broken inside microwave door. Springs will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 WP4451009 (spring) and 1 WP4452395 (spring)
Near Austin, TX 78752
Luis
Job Details: 01/20/2021
REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived on site for cooling complaint. Found weak frost pattern on evaporator,diagnosed a leak in the system,replaced evaporator installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Checked both compartments no traces of dye unit cooling down correctly.
Near Austin, TX 78745
Jacob
Job Details: 01/20/2021
RANGE WHIRLPOOL WVU17UC0JS0 "Arrived onsite for fan not turning on to unit. Tested unit. Fan would not turn on. Did not have motor, need to bring along, and ordered the switch. ; ordrng 1 W11369105 (SWITCH-FAN)"
Near Austin, TX 78748
Kevin
Job Details: 01/20/2021
RANGE WHIRLPOOL RF302BXKW0 "Arrived on site and inspected range, parts of oven door gasket are missing, cooktop surface light does not work, left front element does not work. Will need to replace all parts to correct issue range is 21 years old will need to order harness in case wiring is failing. ; ordrng 1 WP3148953 (LF infinite switch) and 1 8273303 (Surface indicator) and 1 WP9761346 (LF element) and 1 814399 (Element receptacle) and 1 W11396691 (Cooktop harness) and 1 WPW10129032 (Oven door seal)"
Near Austin, TX 78752
Matthew
Job Details: 01/20/2021
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for dryer shutting off. Upon inspection found failed thermistor. Replaced thermistor, tested unit and unit is functioning properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 01/20/2021
DRYER KENMORE 110.870896 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit motor and dryer repair kit needing to be replaced, I disassembled the unit and found the rollers, belt and tension pulley needing to be replaced. I found the motor was good after testing it. The tension pulley was seized due to the debris built up on the axle. Removed and replaced the four (4) rollers, tension illegal bracket and belt and cleaned the unit and reassembled the unit. Retested and the unit is operating as designed. No lint observed at the end of service.
Near Austin, TX 78744
Kevin
Job Details: 01/20/2021
DRYER AMANA NED4655EW1 "Arrived on site and found timer is not moving on dryer, replaced timer and started dryer on a time cycle and observed it move while running. Airflow through dryer is good, heating is good, job complete"
Near Austin, TX 78748
Jacob
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for unit not helping to dry dishes. Tested unit in diagnostics. Found that heating element was not working. Ordered part. No leaks at this time. Office to reschedule ; ordrng 1 W10518394 (heater)
Near Austin, TX 78757
Scott
Job Details: 01/20/2021
WASHER WHIRLPOOL MTW5570TQ0 "Arrived on site for washer leaking . Checked tub , valve pump and hoses . Couldn’t find any leaks present with washer . Filled tub up still no leaks . Put washer in drain and found drain stand is backing up and overflowing on to floor . Recommended plumper look at drain pipe .
Near Austin, TX 78717
Justin
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for wall oven with error code F8E0. Upon further inspection I found the UI hardly responding to touch. Customer also stated major issue on unit is that it will not turn off and she will need to use breaker to turn unit off. Found bad UI and will need to replace before further diagnosis. Ordering UI to install. Will bring blower and control just in case. Office to reschedule.; ordrng 1 W11297728 (CONSOLE)
Near Austin, TX 78751
Matthew
Job Details: 01/20/2021
RANGE JENN-AIR JGS9900CDS "Arrived onsite for bake function not working. Upon inspection found many of the functions are not working. Touch panel is responsive but no function from control. Unit will need a Control replacement. The surface igniters were also having issues.
Near Georgetown, TX 78626
James
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site and tested operation. Found both fresh food gaskets torn at mullion flap. Tested ice dispenser motor and found point of failure at the paddle. Unit will need both fresh food door gaskets and dispenser paddle to repair. ; ordrng 1 WPW10353848 (pad)
Near Austin, TX 78744
Leonardo
Job Details: 01/20/2021
RANGE IKEA ISG650WS01 Arrived on site to test unit for control board sparking. Test unit and found control board had burned marks. Will need new control board WPW10197042. Office to reschedule ; ordrng 1 WPW10197042 (CONTROL BOARD )
Near Austin, TX 78759
Kayman
Job Details: 01/20/2021
OVEN WHIRLPOOL WEE750H0HW1 Arrived onsite for range with control panel not functioning properly. Upon inspection I found the console would not allow to select the cook method. I found the unit was not connected to WiFi. I found multiple stored error codes of F6E0. I cycled the power and helped the customer get connected to WiFi. The unit is working as designed at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 01/20/2021
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site to inspect washer not filling with water. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E6. Cleared the code and continued with testing. Unit operated as designed. Customer advised that the unit is not filling with enough water and when they do the self fill, the drain pump comes on and drains all the water out. I found that the unit had the control replaced but was not calibrated. I calibrated the unit and tested on a normal/regular wash with deep fill and the unit operated as designed. I explained the customer the calibration issue and made recommendations for use and care. No water leaks observed during service, job completed."
Near Austin, TX 78724
Matthew
Job Details: 01/20/2021
DISHWASHER AMANA ADB1400AGB3 "Arrived onsite for dishwasher leaking from bottom. Upon inspection found inlet valve not set properly. Secured valve, tested unit and unit is functioning properly. No leaks present at this time. On arrival water to unit was shut off. After repair and test, I turned the water supply back off. Job complete"
Near Austin, TX 78731
Scott
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site for dispensing issues . Found ice is clumping in bin . Ordering ice door and bin . Call to set return . ; ordrng 1 W11130210 (ICE DOOR ) and 1 W11347840 (ICE BUCKET ) and 1 WP542638 (GREASE )
Near Austin, TX 78732
David
Job Details: 01/20/2021
WASHER WHIRLPOOL MVWB835DW4
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM03 Arrived on site for CSI-refrig-not dispensing water Found air trapped in the water line. Ran dispenser for 15 seconds and water began dispensing. Fridge was not level so I adjusted the front right wheel height to make fridge balanced. No longer rocks. No leaks detected. Job completed.
Near Austin, TX 78758
Justin
Job Details: 01/20/2021
COOKTOP KITCHENAID KICU509XBL00 Arrived on site to install previously diagnosed parts. Found wrong part in box. Will need to order correct part and reschedule. Office to reschedule.; ordrng 1 WPW10396549 (HOTPLATE)
Near Austin, TX 78717
Justin
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4616FW0 Arrived on site for dryer not heating. Found terminal block not allowing proper connection. Replaced block and unit now working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for dishwasher control lock coming on without activating and dispenser intermittently opens. Inspected unit and work area. Performed diagnostics mode and found error code F2-E1. Monitored test cycle and found all components responding. Ran 2 times and found dispenser opening each. Removed failed control panel and installed new. Performed diagnostics mode and monitored cycle and dispenser opened again. All tested good, no water leaks detected. Spoke with customer on user care guide and soap usage with a home water softener system."
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Ran temps at ice box fascia and was cooling at 20 degrees. Ran test 56 and got no cooling error. Ran harvest to ensure ice maker was operating as designed and passed. Ran water fill test and no water came into the mold. Found water tube was not pushed all the way in. Secured water tube all the way inside the valve and ran water fill test again. This time water filled the mold. I waited for thirty minutes to ensure the cubes were freezing inside the mold. After the thirty minutes passed I ran another harvest and four partially frozen cubes fell out. This means cubes will be solid after a full two hours. Placed in MAX ICE to produce ice more quickly. Ran another water fill test to ensure water would fill the mold again and it did. Issue was water fill tube not being seated all the way into the valve. No leaks detected. Job completed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. Removed UI and Main Control. Installed new UI and new Main Control. Powered up and bake with rapid heat came on immediately and raised above 100. Job completed
Near New Braunfels, TX 78130
Noah D
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the control intermittent, replaced control and tested for functions. All functions returned. Complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/20/2021
OVEN WHIRLPOOL WFG550S0HZ2 Arrived onsite for oven giving off weird smell when heating. Upon inspection I found the unit working as designed. I explained that with brand new ovens they will often give off a smell the first 2 or 3 cycles. I preheated the unit to 350. Unit is working as designed at this time. No gas leaks were detected during time of service. Job complete.
Near Austin, TX 78705
Wesley
Job Details: 01/20/2021
OVEN JENN-AIR JJW2430DP01 Arrived onsite and found persistent stuck key error. Ordering touch panel to repair. Advised tenant on psp status. Office to reschedule. ; ordrng 1 W11236887 (console)
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site for oven combo unit, microwave light not working. Inspected unit and work area. Performed diagnostics mode and found error F6-E0 miss communication error with UI. Probable cause area is still under construction and home may be receiving minor electrical surges to create issue. Tested voltage going to light and found correct DC voltage. Found failed lamp. Removed lamp,and installed new. Powered unit on and performed factory reset. Tested all operations. All tested good."
Near Manchaca, TX 78652
Kevin
Job Details: 01/20/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site and inspected washer and found it makes a squeak noise when it begins to spin cycle, removed gearcase shield and found gearcase is beginning to leak oil, took 1 picture. Will need to bring back a gear case, cam kit, belt, agitator to correct the issue. Washer is still able to be used, discussed correct loading procedures and correct detergent usage with customer.; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam kit) and 1 W11093899 (Agitator)"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
WASHER MAYTAG MVWB765FW3 "Arrived on site for CRACK ON LID BY HINGE WHEN LID IS CLOSED IT WONT LOCK. Found left side hinge section cracked. Ordering new lid, lid glass, and both hinges to complete the repair. All parts will need AUTHORIZATION. ; ordrng 1 WP8563965 (AUTHO Hinge) and 1 WP8572974 (AUTHO Hinge) and 1 W11097645 (AUTHO Lid glass) and 1 W11259006 (AUTHO Lid)"
Near Seguin, TX 78155
Noah D
Job Details: 01/20/2021
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not working quietly, upon inspection found the dryer motor cap loose, tightened down cap and knocked metal holder back in. All functions returned. Complete"
Near Austin, TX 78759
Kayman
Job Details: 01/20/2021
DISHWASHER KITCHENAID KUDE70FVSS3 Arrived onsite for dishwasher with broken latch. Upon inspection I found the latch had failed and been pushed inside the inner panel. The customer agreed so I replaced the latch and ran a diagnostics cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 01/20/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and found there is a smoke detector in the same room as the range it is approximately 12 feet away and the ceiling is 9 feet tall. Customer experiences this going off while they are using the oven. It only goes off when the oven is being used. Set the oven to 450° and observed it run for 40 minutes and during the service call the detector did not go off. Checked all gas connections on the rear of the oven with bubble solution and did not find any leaking. spoke with techline and they said the heat from the oven is rising the smoke detector is sensing the heat and this is why it goes off. They recommended running the vent hood and or the ceiling fan in the room to keep the heat away from The detector. No other parts replacement or adjustment recommendations given. 7729782314
Near Cedar Park, TX 78613
David S
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not turning on. The motor will start but stops when the start button is released. I inspected the unit and work area. I tested voltage to the unit and found L1 to neutral had 240v, L2 to neutral 120v, L1 to L2 120 v. See so quick pic.I showed the custom and explained that the unit is not getting proper voltage and once this is corrected the unit will work area designed. Job complete."
Near Georgetown, TX 78633
James
Job Details: 01/20/2021
DRYER GE GTDX100EM0WW Arrived on site and tested operation. Found evidence of clogged vent with lint build up on door and door seal. Tenant said the found water in vent hose. Turned unit on to air dry and located vent for dryer on roof and found vent opening clogged with lint. Instructed customer that the vent needs to be cleaned and inspected to prevent fire hazard from heat and lint building up in the vent pipe. Job complete
Near Austin, TX 78745
Chase
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRQA59CNKZ
Near Round Rock, TX 78664
Andy
Job Details: 01/20/2021
DRYER AMANA NED5800HW0 Arrived on site for dryer not operating. Tested and inspected unit and found failed UI and control. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11123146 (speaker) and 1 W11378950 (UI) and 1 W11388023 (CONTROL ) and 1 W11459337 (HARNESS )
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
WASHER WHIRLPOOL MHW6630HW1 "Arrived on site to replace failed dispenser, after replacing, ran a quick cycle, unit tested good, no leaks."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WMH76719CS5 "Arrived on site for microwave tripping circuit breaker. Inspected unit and work area. Found grease buildup in unit. Tested outlet and found correct. Removed door switches and found monitor switch stuck and staying in closed position. Will need to replace switch and fuse to repair. Found 20 amp fused open/failed. Removed failed switch and fuse, installed new. Set clock and tested heating operation. All tested good.
Near Georgetown, TX 78633
James
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new control and ui. Tested operation and found facia heater not heating but damper is now operating properly. Installed new facia heater and found unit functioning properly. Job complete