"Arrived on site to test unit for bake element not working, customer stated that both elements are working but broil element comes on randomly and burns her food, tested unit could not mimic issues but broiler relay can be malfunctioning, replaced sensor and control as precautionary, advised customer to monitor if any other issues arise call us back, at this time unit is running as designed, job complete"

On arrival verified complaint of time running to fast and slow at times. Found unit is not connected to WiFi. Reconnected and confirmed that unit is now displaying correct time. Walked customer through the setup on their phone as well. Job complete. Operational test is good.

Arrived on site for dryer not heating. Removed back panel found thermal cut off was open. Heater and Thermostat check good. Unit is venting at this time. Replaced cut off. Verified operation. Call complete.

"Arrived on site for possible leak after freeze. Upon arrival. Water supply valve is on. No leaks from hoses or valve. Ran a normal cycle. Customer states he saw a small puddle when unit was not being used. Test unit by running a normal cycle. Unit filled and began washing correctly. Inspected all around unit and there are no leaks. Drained unit and all water drained correctly,no leak from pump or hoses. Cannot duplicate a leak. Job complete"

Arrived on site for not spinning and draining bulky loads only. Upon arrival ran diagnostics and got F8-E1 long fill. Found hot water valve on off position and cycle was set on hot wash. Ran a heavy duty cycle with clothes. Unit fills and begins washing correctly. Unit drains and spins correctly. Found that unit is have issues when washing blankets and using 3 times too much detergent. Advised customer on load sizes and detergent use. Unit is operating as designed. No leaks present. Job complete

Arrived on site. Replaced freezer door and water die pan we cover tested door and water dispenser operation good.

"Arrived on site for a refrigerator. That is not cooling properly. Inspected unit and work area. The customer advise that he has several temperature devices in his refrigerator and that at one point, the refrigerator got up to 49?F before the unit started cooling. He advised that he changed the temperatures on the user interface and that that has seemingly been helping but he has been noticing temperature fluctuations within the unit and just wanted to have it checked. I found the unit set to -3?F in the freezer and 35?F for the refrigerator. I checked temperatures and found the freezer at -3?F and the refrigerator at 34?F. Found all fans working an operating as designed. Found no evidence of any defrost issues inside of the unit. I did advise the customer that temperature dials only check air temperature and do not check product temperature. I did advise that I cannot determine exactly why the temperatures reached that height, but did inform the customer that the unit does go through temperature fluctuations as does any other refrigerator. I advised him that what hes looking for is product temperature as the product temperature will never get as cold or as hot as the air temperature can get. I asked the customer if hes had any issues with keeping his food properly refrigerated or frozen. He advised that he has not lost any food, but just wanted to make sure that everything was working properly. The unit is working and operating as designed. Call complete."

Arrived on site for refrigerator with failing leds. Upon arrival found short in wiring of leds modules. Used kit and replaced leds. Found u it working as designed. Call complete

"Arrived on site , doubled checked interlocks . All checked normal. Replaced control again . Unit is now functioning properly . Job completed"

"Arrived on site for leaking water. Upon arrival test unit by fill with water. Inspected all possible areas, drain pump, hoses, tub and valves. Found water leaking from valve. Housing. Need to replace housing. Replaced housing and test unit. Unit is operating as designed. Did notice a small amount of water leaking at supply from wall. Customer is aware of that leak. Job complete"

Arrived on site to replace faulty control board. Replaced control board and tested. Board had no effect on issue. Found it recently Replaced spark module DSI board was defective and replaced again. Tested and unit is functioning properly. Job complete.

On arrival verified complaint of microwave not activating. Customer stated not always responsive on control. Was able to replicate for me. Customer states when firmly pushing on door it will start the cycle. Ui will just click when unresponsive but light is off in the microwave. Recommend door switches/interlocks. Ordering 1x W11578578 ; ordrng 1 W11578578 (Interlock harness)

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a loud humming noise while using the microwave, I removed and replaced the magnetron and inverter board and tested. Unit is operating as designed with no unusual noises. Job completed."

"LFXS26973D/01 Arrived to inspect leak. I found the leak was from the back of the unit, at the FC ice maker water supply entry point. The fill tube had frozen and I suspected due to the valve that had been replaced prior, slightly weeping. I temporarily cleared the ice and am reordering the valve assembly that had been replaced prior. No leaks of the water supply observed during service. Office to contact the customer to arrange return service, due to customer availability. ; ordrng 1 AJU72992601 (Water Valve) and 1 MJX61892901 (Valve) and 1 MJX41869202 (Valve)"

"Arrived onsite for dishwasher not drying. On inspection found error F7E1, ran the diagnostic cycle and the heating element never came on. Installed a new heating element and tested old one. The old heating element was OL when tested for ohms. The new heating element is drawing 7.2amps now. The unit is operating as designed no water leaks detected during service."

Arrived on site for microwave not heating. Unit starts but just buzzing. Was able to get water to heat but with loud noise. Removed control panel. Ran again and noise was gone. Inspected high voltage and it checks ok. Replaced control board. Verified operation. Working as normal with no noise. Call complete.

"Arrived on site to test unit for not operating properly, customer stated that unit fills, and a couple minutes later drains and cancels out the cycle, tested unit found a loud clicking noise coming from clutch, inspected gear case and found it leaking oil, will need to replace gear case, clutch, slider and control to fix issue, ordering gear case and additional parts to ensure completion, rescheduled for 1/27; ordrng 1 W11449841 (Gear case) and 1 W11260238 (Rotor)"

"arrived on site to test unit for no ice production in FC. Found ice maker completing diagnostics but not filling. Verified voltage to valve. Replaced valve, unit now working as designed. No leaks detected job complete."

Arrived on site for washer needing previously diagnosed cam. Upon arrival installed part and tested washer. Found it working as designed with no leaks call complete

"Only reaching 24 degrees in FC. Compressor operates continuously. Only getting partial frost on evaporator. Need to order sealed system repair. Ordering compressor,access valve, Uv drier, nitrogen, R600 kit and 2 hour weigh. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600.kit) and 1 WPW1014375 (UV drier) and 1 W11506635 (Access valve) and 1 Weigh2hr (Weigh 2 hr)"

"Arrived on site for washer not drain and showing error codes, upon arrival found F3e1,f9e1 both in Diagnostics. Found small leak from hot fill line and recommended customer replac fill line, Found drain motor failing during tests. Ordering WPW10605427 pump, WPW10448876 switch and rescheduled customer for 01/31/24. ; ordrng 1 WPW10605427 (Drain pump) and 1 WPW10448876 (Switch)"

"Arrived on site for a wall oven that is turning off intermittently when the unit is baking. Inspected unit and work area. The customer advised that it does not always happen when she is cooking, but that the unit will have a hard time registering the customers commands, and sometimes will power cycle . She visor its only happened three or four times since she bought it but she is having to restart her baking cycles when this happens. I did confirm that the customer was hooked up to Wi-Fi. I ran the unit through diagnostics and found no store error codes. I called Whirlpool Techline and spoke to Rich SR# 7738311587. He advised that this issue is most common with the user interface not going through the necessary updates. He asked if the customer has excepted all the updates that have been sent to her phone. The customer advised that she has not been getting any notifications that she needs updates on her wall oven. he advised that if the customer is not getting those notifications, she will need to allow notifications from the app to allow those updates to occur. He advised to go ahead and replace the user interface due to the non-touch issue, but advise the customer to call the Wi-Fi care team, if problems persist after that so they can help her get everything set up properly. Ordering the console and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11600355 (Console)"

Arrived on site for loud noise. Ran diagnostics loud noise from diffuser replaced defective diffuser assembly

"Arrived on site for failed gasket and dispenser parts. Upon arrival inspected unit found right RC door gasket, splitting and dispenser parts failing. Replaced door gasket and heated to flex. Ordering dispenser, paddles and springs. Office to reschedule. ; ordrng 1 W11679631 (Water dispenser paddle) and 1 W10792149 (Ice paddle dispenser) and 1 W10672578 (Water paddle spring) and 1 W11109505 (Ice paddle spring)"

"Arrived on site for a dishwasher that wont close. Inspected unit and work area. The customer advised that they had checked on. The inside of the dishwasher couldnt figure out why the dishwasher wouldnt close and that her daughter came over last night and messed around with it. She said that since then, the dishwasher door has been able to open and close without an issue and she just wanted to have it checked out. I did confirm that the dishwasher door was opening and closing as designed. I asked the customer what exactly had been happening prior to, and she advised that the dishwasher door was hitting the side of the cabinet and then you had to push it up and in. I did explain to the customer that that sounded Like their dishwasher may have been unlevel and that was probably causing the door to hit the side and potentially have problems closing. I did show the customer how to adjust the feet in order to square out the dishwasher door with the frame. The unit is working an operating as designed. Call complete."

"Arrived,on site for oven giving errors. Found f6e4, f8e1. Ran test and confirmed lower blower fan is bad. Checked connections between controls. All checked good. Removed from wall. Replaced lower blower fan. Verified operation. No errors. Call complete"

Arrived on site and installed previously diagnosed broil element support. Powered unit on and found console was not responding or powering on. Removed console and found molex connection broken off of console. Contractor stated no body has moved or worked on unit to his knowledge. Console was responding and powering on as designed on previous visits. Needing console to fix issue. Home owners moving into home on 01/27. Office to reschedule. ; ordrng 1 W11600634 (Console)

Arrived on site and found failed tube frozen over. Replace fill tube heater line. Tested and unit is filling and cycling properly. Job complete.

"Arrived on site to test unit for not going into spin cycle, tested unit found motor struggling to start up and valve completely clogged with rust or calcium flakes, replaced capacitor and valve and tested unit is now running as designed, no leaks detected job complete"

Arrived on site for refrigerator fc door with gap in seal and liner. Upon arrival confirmed issue and found door needed to be lifted a bit and gap sealed perfectly. Realigned door and found no gaps in liner or door. Call complete

1910 Arrived on site and replaced previously diagnosed compressor. Charged with 145psi of nitrogen and found no signs of any refrigerant leaks. Vacuumed system and charged to specs with 4.24oz of r134a. Allowed for complete frost pattern development on evap. No signs of any restrictions. Unit now working as designed. Job complete.

Arrived onsite for freezer not freezing. On inspection the fc got to 13? when set to 0?. Gain access to the evap and found the thermistor reading 8.5.k = 37? when it was covered in ice. On further inspection there was bumps by the capillary tube (see pic)The unit might need a SS. Customer is going to give it 24 hrs to re freeze the ice cream and if not frozen she will call back. Had the meter in the fc for 15 minutes once the thermistor was replaced an only got to 29?.

"Arrived on site for no ice. Ran diagnostics icemaker not fully harvesting reading bf with bin removed per tech support replaced icemaker found frozen fill tube,replaced fill tube assembly."

"Arrived onsite for cooktop knobs not aligned up to the off position. On inspection found the the right 2 knobs did not align with the off setting of the cooktop. Adjusted the 2 knobs to get them to align up with the off on the cooktop. Found 2 of the burners were not working correctly, on further inspection the 2 burners had the wrong caps. Flipped the caps and now the burners are working properly."

Arrived on site to test unit for no ice production. Found no frost developing on cooling plate/evap. Found evap has a refrigerant leak. Recommend replacing evap and compressor. Needing 3hrs on return visit. Needing autho and office to reschedule. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap) and 1 876765 (Tube kit) and 1 W11506635 (Access) and 1 W10843121 (Non UV)

"Arrived on site for a dishwasher that is not working. Inspected unit and work area. The customer advised that things started breaking down when they moved in but it has been getting worse and worse. She advised that the unit was having a hard time closing, and that several parts were broken inside. She advised that she had continued to try to use the machine, but that the machine was giving off a burning odor. I found the doorhandle missing from the door, and the customer advised that she had it, but that it wasnt staying on. Found the left hand hinge completely bent. Found the upper rack had lost several pieces to hold it in place and multiple items stuck underneath the heater, causing the burning smell. I also found part of the door gasket and spray arms broken. I found that the strike was missing and damage done to the tub. I spoke with claims, and was advised that multiple of these issues could only have been caused due to customer damage. I was advised that their extended warranty would not cover the repair due to extensive damage done to the machine. Call complete."

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced wash motor assembly and tested unit is now running as designed no leaks detected job complete"

"Arrived on site. Replaced the snack pans,rails,screws and front covers reassembled unit tested drawer operation good."

Arrived on site to replace damage door. Replaced door. Unit is functioning properly. Job complete

"Arrived onsite for washer with a blank UI. On inspection the unit started to drain the minute it was plugged in. There was no response to any of the keys on the ui. Installed a new ui and ran the diagnostic cycle, it completed the cycle with no issues. The unit is operating as designed and no water leaks detected during service."

"Arrived on site to replace previously diagnosed harness, replaced and tested, unit is now running as designed, job completed"

Arrived on site for washer not completing cycles. Upon arrival found no errors but found unit would go from sense to done instantly. Found capacitor bad and replaced it. Found washer working as designed with no leaks. Call complete

"Arrived onsite for dishwasher with no water. On inspection the unit was adding water to the unit but when the pump tried to,spray the unit errored out. Installed new pump and ran diagnostics again and it passed with no issues. The unit is operating as designed and no water leaks detected during service."

On arrival verified complaint of noise. Ran fiag cycle and found no error codes. Verified water and drain properly hooked up. Ran diag cycle and unit rancorrectly with no noise. Unit is working as designed. No leaks detected during operation. Job complete.

Arrived onsite for dryer clothes still wet at the end of dry cycle. Customer showed me a video of the dryer misting at the end of a cycle and gets the clothes wet again. Called WP Techline and spoke with Eric and said to install a new control board to resolve the issue. New control board was installed and customer is going to try the new control board to see if if fixed the issue. Sr7738315399

Arrived on site to replace top. Found top defective . Reordering part . Call to set return . ; ordrng 1 W11620479 (Top cook)

"Arrived on site to inspect washer not agitating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to agitate the unit shut down. I placed the unit back into diagnostics and manually drained the unit and then manually tested the spin cycle at which time the unit shut down again. I tilted the unit back and inspected underneath and all appeared to be good. I tested the actuator/shifter and found it out of range. Tested the control and found it not sending voltage to the actuator. I removed and replaced the actuator and main control and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC evap cover engulfed in ice/frost. I disassembled the FC section and removed the evap cover and removed the frost from the top section of the evaporator and found the thermistor not in the correct position (photo). I placed the unit in diagnostics and tested the unit and found the defrost thermistor showing to be shorted. I tested the defrost element and its getting 125V and heating properly. I removed the remaining ice/frost and removed and replaced the thermistor and secured it to the cap tube line with foil tape and a ziptie (photo). I advised the customer of my findings and repairs. Recommended allowing the unit to cool for at least 24 hours before placing food items back inside. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the outer door panel is dented at the bottom left corner and the top right corner at the control panel that appears happened when installing the unit. Also found the control panel is damaged at the far right edge (photos) due to the door panel being damaged. I placed the unit in diagnostics showing error code F7E2-motor failure. I found where the mounting screws are screwed into the cabinets on both sides there is damage to the cabinets (photos). Also found damage to the cabinets on the left side near the bottom of the unit (photo). I carefully pulled the unit out and removed and replaced the sump assembly and carefully re-installed the unit and pushed it back far enough into the cabinets to where the cabinet drawer to the left of the unit could open/close without hitting the unit handle. I tested the unit and found it operating as designed with no water leaks. With the unit being within the 30 cosmetic warranty, I am ordering the outer door panel and will return with all prescreened parts (console) and office to schedule return service. Returning tech will need to replace the outer door panel and control panel to complete repairs on the unit. No water leaks observed during service. No one available to sign for receipt.; ordrng 1 W11416371 (Outer door panel)"

Arrived on site to install previously ordered parts. Replaced harness and test unit. Unit is now operational as designed. No leaks present. Job complete

"Arrived on site for dryer not performing normally. Custome is drying load multiple time on larger loads . Ran diagnostics, no error codes . Found unit was in eco mode . Instructed on what that feature is . Unit is heating and cycling properly . No lint buildup. Job complete"

On arrival verified complaint of unit not functioning. Visual inspection of the wire harness shows neutral unplugged at molex for power cord. Correctly reseated the neutral in the molex connector. Unit now turns on. Ran diag test and verified all operations are good. Job complete no leaks detected during service.

"Arrived on site to test unit for unit giving F9E1 error. Unit not draining , found disposals still had plug. Removed plug test unit and unit test good job complete."

"Arrived on site to replace broken panel, installed and tested, unit is now functioning properly job complete"

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue made repairs. Pulled vac and recharged system 56g of found no leaks and fc temps dropping around 55 afte a few minutes of run time. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site for a washing machine that is making noise during agitation. Inspected unit and work area. I ran the unit through diagnostics and did not find any stored error codes. Around the unit through an auto test and the unit ran as designed with no abnormal sounds present. I tested the unit and manual agitation, and could not get the unit to make the noise. I called Whirlpool Techline and spoke to Rich SR# 7738303620. The customer had started a cycle with bulky loads, and I was able to show Rich the sound coming from the machine. It sounded like a very loud popping sound. He had me do various testing, and advised that due to it only happening on agitation and there not being any residue in the cam that it would eliminate the actuator not shifting properly and the issue would have to be up top on the agitator since the noise is most present during heavier loads. He advised to replace the agitator and call back if any other issues persist. Ordering the agitator and rescheduled the customer to 1/30.; ordrng 1 285565 (Agitator)"

"Arrived on site to inspect range control panel damaged. Upon further , I found the panel display damaged (photo). I disassembled the control panel and found the switch membrane is damaged, which is separate from the panel itself. Also found a small scratch on the display assembly. I am ordering the switch membrane and display assembly and office to schedule return service due to the availability of parts. Upon return service, returning tech to replace the display assembly, switch membrane and control panel. No gas leaks erected during service. No one available to sign for receipt, vacant/new build.; ordrng 1 W11564650 (Switch membrane) and 1 W11122852 (Display assembly)"

Arrived on site to test unit for noise when unit running. Test unit and found vent error code and noise coming from sump and motor ordering new vent and will replace sump and motor and vent. ; ordrng 1 W11649995 (Vent)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system and pressures held good at -30\0. I installed 47g of R600 refrigerant and monitored the unit. The unit is cooling good but the compressor is making a loud noise. I recommended the customer monitor the unit for a few days and contact our office if the noise doesnt get quieter. No water connections to,the unit, no water leaks observed during service, job completed."

"Arrived onsite for a laundry center the is leaking. Upon arrival I ran the unit and found no leaks at the unit itself. But I found that the standpipe will backup and water will leak onto the floor, I checked the drain tube and found that it was installed properly. The pipe is clogged, maintenance to remove clog in unit will operate as designed"

"Arrived on site to test unit for damage, tested unit found panel has multiple scratches, replaced panel, customer approved, job completed"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system completely flat. I inspected the RC evaporator and found it misshaped from ice build up caused by the drain being stopped up. I cleared the drain and replaced the evaporator. I replaced the compressor and drier. I added an access valve to the compressor. I vacuumed the system and charged it with 6 ozs of R134A refrigerant. I tested the refrigerator and had good pressures. All is working as designed. Call complete.

Arrived on site to test unit for 3rd spray arm broken. Found broken manifold. Replaced manifold test unit and unit test good job complete.

Arrived on site with new parts. Removed control panel. Replaced timer and knob. Verified it turns. Call complete.

Arrived onsite for unit making noise. Upon arrival inspected unit. Found noise was damper motor opening and closing. Motor was operating as designed. Notified customer that Damper is motorized and will make some noise. Nothing alarming at his time. Customer will monitor. Job complete

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and tested the water dispenser and ice maker and both continued to fail. I double checked the incoming water source and it is good. Retested the unit and it continued to fail. Questioned the customer regarding water filter replacement and they have not replaced the filter since purchasing the unit (approximately 9 months). I removed the filter and retested and the unit is operating as designed. I recommended the customer replace the filter. No water leaks observed during service, job completed."

"Ive done site for a dishwasher that has no power. Inspected unit and work area. The customer advised that she had been able to wash two loads but then she just completely lost power. Gained access to the plug and tested the voltage with a receptacle tester. Found the plug was intermittently losing voltage at the wall. Plugged the dishwasher back in and found powerhead restored. Around the unit through diagnostics and did not find any stored error codes. I ran into the unit through an auto test, and the unit ran and operated as designed. I tested the receptacle with a receptacle tester several times and advise the customer that it seem like there was a loose connection inside of their plug at the wall. The customer advised that this is a new build and that they will have the builder come out to swap out the plug. Call complete."

"Arrived on site to inspect unit for lid not latching and tub banging against the sides. Upon closer inspection found lid locking intermittently, and tub wasnt punctured through the tub correctly will need to order tub and return. Switched lock and console, tested unit, unit is running as intended. Office to reschedule. ; ordrng 1 W11513243 (Tub assembly)"

MED6230HW3 Arrived to install previously diagnosed and ordered part. I removed and replaced the faulty motor and tested. Operational test good.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and round the unit up with nitrogen. Found no leaks detected for 15 minutes. I vacuumed down the unit to -30 psi and found no drops and pressure. I charge the unit up with 56 g of R600 and tested he unit. The unit began to cool and operate as designed. Call complete."

"Arrived on site. Checked part diagram per model,unit has correct wheel base informed customer user manual is for multiple SxS units. Adjusted hinge and door"

Arrived on site for noise while dispensing water. Adjusted tubing and pressure tested water dispenser noise is no longer present

On arrival verified complaint of unit heating to high. Ran bake at 350 and found avg temp 365. Calibrated it down to 350. Job complete.

Arrived onsite for washer walking. On inspection found the basket is out of balance and the suspension rods are bent do to the basket being out of balance. Ordering a basket and new suspension. No water leaks detected during service. ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension)

"Arrived on site to inspect unit for loud noise coming from unit during operation. Ran unit through automatic diagnostic cycle, unit is running as designed spoke with customer, cutoff gated noise is usually on heavier loads. Advised cutoff on proper loading of unit. Job complete."

Arrived onsite for a dryer that is not tumbling. Upon inspection I found that the bet had broken. I repaired the unit with the repair kit. And tested the unit and found unit operating as designed

Arrived on site for washer needing previously diagnosed rebuild. Upon arrival installed parts then tested unit. Found no leaks and washer working as designed. Call complete

Arrived on site to replace bake element. Replaced bake element test unit by heating to 350? and unit test good job complete.

Arrived onsite for a dryer that is not heating. Upon inspection I found that the heater thermistor fuse showing open. I replaced it and tested the unit and found the unit operating as designed and it had good air flow too

Arrived on site to test unit for ice bin falling off tracks. Found rear mount was not installed to bin properly. Installed bin properly and unit is now working as designed. Job complete.

"Arrived on site for no ice. Found ice on shut off arm preventing icemaker harvest,removed ice adjusted water spout to prevent over spraying during icemaker fill,ran harvest test passed ran fill test passed."

"Arrived on site for a microwave. That is intermittently not working. Inspected unit and work area. The customer advised that nine times out of 10, the microwave will not work and that they are having to slam the door closed several times in order to get the microwave to start. She advised that when it does start, it will continue and finish out the cycle. I tested the unit and confirmed the customers complaint. I found a service pointer addressing this issue and tested the door switches. Found that when pushing in on the left-hand side of the door, the microwave would start and operate every time. Per the service pointer, it said it would be an issue with the door switch or the door. I checked the door switch and found it working and operating as designed. I checked the door and did not find any abnormalities with the door. I tighten the screws that hold in the door switch up on the top and still found the issue present. I called whirlpool Tech line and spoke to Chris SR# 7738300197. He advised to pull the unit out a few inches and see if the door would shut properly to illuminate an issue with the installation. I did pull it out and tested it not installed and still had the same issue. He advised to go ahead and replace the hinges and the door together. He advised that if that didnt work, the issue would have to be with the frame which they cannot fix. Ordering parts and the office will need to contact the customer about a reschedule date due an out of stock and PSP item. Schedule service for two hours due to lengthy repair.; ordrng 1 W11684570 (Inner door) and 2 W11662213 (Hinge)s"

"Arrived on site to test unit for buzzing noise. Recommend replacing mag, cap and diode along with control. Office to reschedule. ; ordrng 1 W11552018 (Control)"

Arrived on site for gas leak. Turned gas on and sprayed soap bubbles and was unable to get any leaks from the gas lines. Unit is just hanging on the counter top. Cannot pull out to remove front panel and individually check each valve without damaging the countertop. needs proper installation. All burners on and still not getting any bubbles. Called safety advised no leaks found. 7738283117

"Arrived on site to test unit for no ice production, customer stated that water lines have been checked and there is water coming out from wall, tested unit found valve activating but no water, inspected water line and found water shut off, turned water on and tested, water is flowing now but when activating water dispenser ice maker fills as well causing it to flow over, will need to replace inlet valve and dual valve, also condensation is building up on freezer gasket, causing it to mold, will need to install foam insulation strips to build up gasket for better seal , ordering valves and foam strips, rescheduling for 1/31; ordrng 1 W11482025 (Inlet water valve) and 3 W11159728 (Foam strips)s"

Arrived on site refrigerator working at time of visit.

Arrived on site to test unit for damaged filters. Found both filters damaged. Replaced both filters test unit and unit test good job complete.

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

"Arrived on site to test unit for running to hot, customer stated that it take longer to dry and there is a loud rattle noise, ran vent test and found that vent is restricted disassembled unit and found and found motor and blower housing vibrating against cabinet and heating element causing excessive vibration noise replaced heater and installed sound pads from job 402407, noise is now gone unit is running as designed and customer will hire vent cleaners to remove restriction, at this time job complete"

Arrived on site for washer staying locked . Still found lots of suds . Started filled and drained washer several times . Unit started to flush out . Instructed on cleaning cycle . Left unit running clean cycle. No water leaks detected at time of service job complete

Arrived on site for washer not latching and starting . Found strike on lid broken .replaced strike . Ran diagnostics. All checked normal. No water leaks detected at time of service.job complete

"Arrived on site for no cool. Powered unit on compressor powered on fan not running,removed cover checked voltage good voltage reconnected fan,fan powered on power cycled unit fan powered on."

KOCE500ESS23 Arrived to inspect door damage. I found the sides of the oven door were pushed in and I removed and replaced. The unit door issue was resolved and the replacement operated as designed.

"WFE505W0JZ3 Arrived to install previously diagnosed and ordered parts. I removed and replaced the harness, control and element screws. The unit regained all normal functions and heated and cycled as expected."

Arrived on site to test unit for door falling. Test unit and found left hing hook had come off. Secured hook to hinge test unit and unit test good job complete.

"Arrived on site for burner flames being orange. On arrival unit was being used and flames are blue as normal with orange occasionally on tips. Called tech line. File # 7738306343. Explained to customer Humidifier or vaporizer may cause the orange, sometimes pink.. any type of indoor air pollution, paint, cleaning chemicals, etc.. not harmful per tech line."

"Arrived onsite for previously diagnosed parts. Talking with the customer there have been 2 ui installed, took voltage drops at the ui and found 12.7 vdc. Gettin the correct voltage at the ui while it is in working order. The unit never stopped dispensing water or ice while I was there so I could get a reading while the unit is not working. Customer issues are that the paddles wont dispense water or ice until the customer power the unit down and backup. Going to replace the control board, the power supply and the ui all at once. Returning tech install all 3 boards at once then test. No water leaks deep during service.; ordrng 1 WPW10624574 (Power supply) and 1 WPW10675033 (Control board)"

Arrived on site for dryer not keeping door shut. Upon arrival confirmed issue and found door hinges bad. Replaced hinges(2x) and tested unit. Found door staying closed call complete.

"On arrival verified complaint of leaking water. Confirmed leak started around time of freeze. Unit shows no sign of damage internally. Customer states unit also only leaked on second load not first. Customer states only leaked when running drain pump. Ran diag test 3x and all operations are good. No leaks from unit. Unit is in a closet on a porch, advised possible ice build up inside the wall drain causing a restriction allowing water from second load to over flow from in wall drain pipe. Job complete no leaks detected during service. Operational test is good."

"Arrived on site to test unit for loud noise, tested unit found noise coming from damper, replaced and tested, unit is now running as designed, advised customer to monitor, if noise returns then take a good recording and call us back, no leaks detected job complete"