We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Vincent
Job Details: 05/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Installed parts ordered by previous tech. After installing I powered unit back on and advised the customer to allow 24hrs to cool. Leaks where observed from defrost. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Austin, TX 78717
Paul
Job Details: 05/10/2023
Arrived onsite for a dishwasher that is still leaking. I ran diagnostics again and could not duplicate the leak but I found water trails down the right door jamb again and the to kick sound barrier insulation was wet. I changed the door gasket out again. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/10/2023
"Arrived on site to test unit for cooktop light no working and arcing. Found control relay had burnt out. Spoke with safety and was told to use autho# W170U80WPL1. Replaced control, unit now working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seguin, TX 78155
Joe Z
Job Details: 05/10/2023
Arrived on site for unit not operating and stays stuck on sensing. Upon arrival ran diagnostics and there are no saved error codes. Test unit and basket does not turn during sensing. Raised unit to access motor. Test capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor W11395618. Test unit and unit by operating a normal cycle. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Salado, TX 76571
Tyler
Job Details: 05/10/2023
Arrived on site for washer needing previously diagnosed controls. And hose. Upon arriving I installed parts. Reassembled and reset unit. Ran quick wash cycle and found unit working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near McQueeney, TX 78123
Joe Z
Job Details: 05/10/2023
"Arrived on site for broken wheel on upper rack. Upon arrival,inspected unit and is not securely mounted to cabinet. found left side wheel adjuster of upper rack has failed. Need to replace wheel adjuster and stop. Replaced adjuster kit W10712395, and 1 stop WPW10508950. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ04
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/10/2023
"Arrived on site for a microwave that is having a problem with the control panel. Inspected unit and work area. The customer advised that the unit flickers on and off and when you try to start anything or turn on the under the counter light, the whole touch screen turns off. Did verify the customers complaint and gained access to the main control. Check voltage to the main control and found voltage fluttering between 108 V and 99 V when the touchpad was turning on and off. Found that when the voltage went under 105 V, the control panel with turn off and one voltage was resupplied, they were turned back on. Did verify voltage at the filter board and confirm the same voltage indicating improper electrical supply. Went to check the plug and found that the unit was hardwired to the wall. I accidentally moved one wire and voltage was supplied back to the control. Was able to microwave a cup of water and turn on the under the counter light. Did advise the customer that their issue is with an electrical supply issue and they will need to fix their electrical supply. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Georgetown, TX 78633
David Z
Job Details: 05/10/2023
"Arrived on site to diagnose refrigerator that had lost cooling in both compartments. On arrival found the unit was unplugged. I moved it out and found water all over the floor, indicating drain pan was full. I checked the defrost heater and found the L1 side was completely disconnected and heater was not turning on. I secured the line and taped it together so it will not unplug again. Repair completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Maurice R
Job Details: 05/10/2023
Arrived onsite for previously diagnosed parts. Installed the front glass for the oven. The customer was asking about the gap at the top of the front glass. I told her I would contact WP and ask them about it. The old glass had it and the new glass has the gap. Talked to Rich at WP techline and he said the gap is there to keep the outer glass cooler then the inner glass. If the gap was not there the outer glass would be the same temperature as the oven.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Austin, TX 78731
Wesley
Job Details: 05/10/2023
Arrived onsite for crouched front right cabinet upon installation. Toook photo evidence and called techline to report cosmetic condition. Spoke with Steve from techline to document non serviceable damage. SR#7736370146 customer will stand by for follow up from trade care.
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Bastrop, TX 78602
Scott
Job Details: 05/10/2023
Arrived on site for range not heating . Found unit dropping one leg of power and other leg having 240v . Recommended having an electricianlook at outlet . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/10/2023
Arrived on site to test unit for oven not heating. Found connections were disconnected at molex connections. Found female pin in harness side of molex was crushed preventing clip on connections from securing and glow igniter was bad. Corrected female portion on molex and replaced igniter. Unit now working as designed to 350. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78704
Matthew
Job Details: 05/10/2023
Arrived on sight for refrigerator leaking from freezer section. Upon arrival inspected unit. Found water accumulating in base and freezing. This is due to frozen drain line. Thawed line and found manufacturing debris creating clog. Removed debris and tested. Unit is now draining properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Seguin, TX 78155
Joe Z
Job Details: 05/10/2023
"Arrived on site for unit making buzzing sound and sensing then draining. Upon arrival ran diagnostics and got error code F1-E2 motor control fault. Ran manual test and during spin test, there were pauses then buzzing from motor. Found cam has failed and not allowing actuator to shift to correct position. Need to replace cam and actuator. Test motor and motor is good. Test capacitor and is within capacitance. Replaced cam W10721967, and actuator W10913953. Test unit and unit now operates as designed. No leaks present at this time. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Smithville, TX 78957
Scott
Job Details: 05/10/2023
"Arrived on site for washer not spinning load out .ran diagnostics. In agitation very weak agitation, in spin it would just hum. Replaced cap . Re ran diagnostics. All checked normal . No water leaks detected at this time . Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78727
Kimo
Job Details: 05/10/2023
Arrived onsite for a washer that stopped mid cycle. Upon inspection I found that the drain pump was good when tested through the harness I also found that there was power going into the control but the led light was no flashing indicating a dead control. I checked the garage case and found that it was good too. I installed the new control and tested the unit and found that the unit was operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78758
Vincent
Job Details: 05/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was UI had no power. Confirmed and found that the connector above the door was disconnected. Reconnected and found unit operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Spicewood, TX 78669
Paul
Job Details: 05/10/2023
Arrived onsite for a refrigerator not making ice. I found the bale arm in the off position. I showed the customer and explained how the bale arm works. I turned it on and the icemaker went thru a harvest cycle and filled with water. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78746
Luis
Job Details: 05/10/2023
"Arrived on site for icemake issues. Found water over spraying and not entering icemaker correctly,removed evaporator cover adjusted fill tube added sleeve to fill tube reassembled unit ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Kevin
Job Details: 05/10/2023
Arrived on site and inspected refrigerator and found frost buildup In the freezer. Found a very small air gap on the bottom left corner of the freezer door. Took pictures. Used steamer to remove ice and heat it up gasket while straightening Molean an air gap appears to have been corrected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Seguin, TX 78155
Joe Z
Job Details: 05/10/2023
Arrived on site for water leaking through ice dispenser. Upon arrival inspected unit and found water covering drip pan and spilling over onto floor. Test the ice door and is too gapped. Need to replace ice door assembly. Replaced ice door W11423781. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Temple, TX 76502
Tyler
Job Details: 05/10/2023
Arrived on site for refrigerator needing previous diagnosisEd sealed system. Upon arrival reconfirmed issue. Found restriction in system and installed compressor uv drier and access valve. Used nitrogen and confirmed unit could hold 120psi with no leaks. Pulled vac then recharged system with 5.50oz of r134a. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78750
Paul
Job Details: 05/10/2023
Arrived onsite for a refrigerator not making ice. I found the ice bin completely full of ice when I arrived. I showed the customer that the ice maker was working.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cedar Park, TX 78613
Kimo
Job Details: 05/10/2023
Arrived onsite for an DW that is leaking from the bottom. Upon inspection I found that there was seep coming from the drain pump hose I adjusted the hose clamp and tested the unit and found that the leak was gone. Job
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78745
Matthew
Job Details: 05/10/2023
Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit is tumbling and heating. Found restricted air flow. Inspected external duct and found duct kinked. Took pic and showed maintenance. Maintenance will try and adjust but outlet does not match installation. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78735
Matthew
Job Details: 05/10/2023
Arrived onsite for washer making noise during spin cycle. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Unit tub was tilted to the left. Inspected and found floor not leveled. Laminate tile is peeling severely. Notified property management. Spoke to manager about floor tiles . Took pics. Leveled unit and ran test. All test pass. Customer will monitor. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78747
Matthew
Job Details: 05/10/2023
Arrived onsite for unit not heating and condensation buildup. Upon arrival inspected unit. Tested and found unit tumbling and heating but poor airflow. Inspected and found internal blockage. Removed debris and tested. Unit is now functioning properly. Notified customer of proper airflow and recommended duct adjustment. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bastrop, TX 78602
Scott
Job Details: 05/10/2023
Arrived on site for no cool fridge . Found evap encased in frost . No air flow . Steamed out evap harness.ran diagnostics. Fan and heater working . Thermistors ohm out in range . Replaced control to make sure unit isnt timing out or not going into defrost . No water leaks detected at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Georgetown, TX 78633
David Z
Job Details: 05/10/2023
"Arrived on site to diagnose washer that is leaking water when in use. Tested unit and found no leaks during cleaning cycle. When I canceled cycle and checked the drain, I found water is coming out of the standpipe due to a super slow drain. Showed customer overflowing standpipe.
We serviced a
GE DISHWASHER
Model CDT800P2N3S1
Near Round Rock, TX 78681
Wesley
Job Details: 05/10/2023
Arrived onsite for mounting issue with the dishwasher. Determined mounting bracket screw missing replaced mounting bracket screw. Re installed some other furniture that had come out of place.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/10/2023
"Arrived on site to test unit for frost building up around ice maker area and in RC. Found both left and right RC door gaskets are torn and need replaced. Found dual valve leaking. Also found ice maker over filling causing water leak as well. Fill tube heater receiving proper voltage(120vac) but not able to get resistance reading. Also found silicone between liner and cabinet was starting to peel away causing air leak. Recommend replacing both dual and inlet valves, control, UI, ice maker, ice box fan, fill tube heater, both left and right RC door gaskets, and sealing cabinet and liner with new silicone. Needing autho and office to reschedule. Needing 2hrs on return visit. ; ordrng 1 W10843055 (Control) and 1 W10865826 (Inlet valve) and 1 W11089931 (UI) and 2 W10407212 (RC gasket)s and 3 W10841140 (Silicone)s"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Belton, TX 76513
Jonathan M
Job Details: 05/10/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lower harness and tested unit. Unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78759
Vincent
Job Details: 05/10/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit overfilling. Tested unit in diagnostics and found no error codes. Ran a diagnostics cycle and found that the sensor was not reading correctly. Replaced the control board and calibrated. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Harker Heights, TX 76548
Tyler
Job Details: 05/10/2023
"Arrived on site for refrigerator not allowing fc door gasket to stay in place, upon arrival I found fc gasket falling from liner. Found liner starting to separate from door and wont hold gasket. Will need office to reschedule once availability of fc door is known.; ordrng 1 LW11255360 (Fc door)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/10/2023
"4839-Arrived on site to test unit for no lights. Found unit falls into special project S84638. Parts covered using s-code. Replaced modules, unit now working as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 05/10/2023
"KBFN502ESS01 Arrived to left no ice and frost in FC. I found the back wall of the FC encased in ice. I removed the ice and found the evaporator full of ice and removed it, correcting thermistor placement, as well. The likely cause of the frost issue was the right FC slide retract damaged. The RC doors will require adjustment upon return and the FC will require door alignment after the slide is replaced. The unit was severely tilted out at the top, inch of difference from the bottom and I corrected within the cabinet. The unit will require further adjustment, tech GCO. Office to contact the customer to arrange return service; ordrng 1 W10858096 (FC Door Slide, RH)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Lou
Job Details: 05/10/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=49 degrees and the RC was room temp. I removed the FC evap cover and found a large ball of ice in the top right corner at the cap tube (photo). When I removed the evap cover, I found a burn spot on the bottom left of the cover and also found a burn out spot on the defrost element. I tested the element and found it open. ordrng 1 WPW10316428 (Defrost element) and 1 WPW10507886 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 W10836706 (Evaporator) and 1 CNOTE (2 HOUR JOB)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78749
Luis
Job Details: 05/10/2023
"Arrived on site. Found ui unresponsive,removed dispenser covers ui responsive found water dispenser paddle sticking ordering a new ice door assembly; ordrng 1 W11423781 (Ice door)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Marble Falls, TX 78654
Gerry C
Job Details: 05/10/2023
"MVWC465HW2 Arrived to inspect broken tub. I found the left rear suspension rod retainer had failed and temporarily put the rod back in place for testing. The right front had lost its dampening, likely causing tub-hop and ultimately, damaging the opposing rod, the left rear. All functions returned to normal and I calibrated and tested. Operational test good, no leaks observed during service.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Kyle, TX 78640
Kevin
Job Details: 05/10/2023
"Arrived on site and replaced gear case, belt, actuator, agitator, and capacitor. After rebuild attempted to run a diagnostic cycle and lid lock will now not engage. Replaced lid lock and new one will not work either and is defective. Will need to bring back another lid lock it will also bring back motor.; ordrng 2 W11307244 (Lid lock)s and 1 W11497303 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fischer, TX 78623
Andrew
Job Details: 05/10/2023
Arrived on site to test unit for error F7e1(tachometer missing or wrong signal). Found error was the only one stored. Found run cap came loose and was disconnected. Replaced run cap( W11395618 ) from truck stock and secured better with self tapping screw. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Round Rock, TX 78664
Vincent
Job Details: 05/10/2023
"Arrived on site for refrigerator, inspect3 unit and work area. Customers complaint was unit not cooling well. Retrieved temps at FC 16 RC 37?. Unit will need a sealed system and its covered under warranty. Ordering compressor, access valve and uv drier. I rescheduled for 05/16/23. No leaks where observed during service. ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 05/10/2023
"KUIX535HPS01 Arrived to inspect no operation. I found the unit with no power and verified power to the external drain pump. The installers had added a very high drain loop to the installation, at the height of the countertop and the pump had failed, cutting power to the ice machine. The drain pump connections were not fully tightened and the unit had been dripping slightly, but no visible damage was found and I informed the customer. I set the unit to drain directly into the floor drain and tested. All normal functions resumed and the unit operated as designed. No leaks observed after service complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE40FXWH1
Near West Lake Hills, TX 78746
Wesley
Job Details: 05/10/2023
Arrived onsite for unit leaking and diagnosed as a dispenser leaking rinseaid into tub and causing leak. Unit drains all rinseaid in few loads.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Buda, TX 78610
Kevin
Job Details: 05/10/2023
"Arrived on site and found evaporator drain is frozen over but evaporator is not. Used steamer to clear drain and recommended customer allow ice is melt normally for 24 hours. Took pictures, job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Troy, TX 76579
Tyler
Job Details: 05/10/2023
Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Ran diagnostics and found no error faults. During evap freeze cycle I heard a loud hissing from evap plate. During harvest cycle from ice bin filling with fumes from evap plate. Found leak in sealed system. Will need office to reschedule for sealed system repair once availability of parts is known.; ordrng 1 WPW10218037 (Evaporator) and 1 WP2185625 (Water slide) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL03
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/10/2023
Arrived on site and replaced previously diagnosed right TC door. Formed gasket with heat gun and advised to leave door closed for a minimum of 2hrs to allow to cool to desired shape. Advised customer contact JennAir for update on left RC door. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Maxwell, TX 78656
Joe Z
Job Details: 05/10/2023
"Arrived on site for loud vibrating noise. Upon arrival I can hear noise as I walk into kitchen. Sound is coming from bottom rear of unit. Removed panel to inspect condenser fan and compressor. Found that the vibrating sound is coming from compressor during max speed. Contacted JC for assistance. After series of checks and cannot find any loose or vibrating tubing. Believe the compressor is having internal failure. Ordering sealed system repair for compressor replacement. This is a r600 system. The fittings are steel and have lockrings. Ordering compressor, nitrogen, r600 kit, access valve, and Uv drier. Office to reschedule ; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78747
Matthew
Job Details: 05/10/2023
Apartment 622. Arrived onsite for dryer not heating. Upon arrival tested unit. Disassembled and inspected. Found failed heating element. Replaced element and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Liberty Hill, TX 78642
Lou
Job Details: 05/10/2023
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit unplugged. Plugged the unit in and checked the RC evaporator drip pan and found it badly bowed. I checked the deli control and harness and both were good. Customer advised that they heard a click noise and a pop noise shortly afterwards when the unit had shut down. I pulled the unit out and tested amp draw at the compressor/inverter and got 2.89amps. Following the tech sheet, I tested the thermistors and found the RC thermistor way out of range. I placed the unit in diagnostics and tested the unit and found it operating as designed. I tested voltages at the control and all were good. I found the drain tube at the back the unit sealed and all fans are operating
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bertram, TX 78605
Gerry C
Job Details: 05/10/2023
"MDB4949SKZ0 Arrived to inspect leak. I found the drain line that is located within the sump area had split just below the connector at the distributor. Office to order part, unit has water to it shut off and no leaks of the water supply observed during service. ; ordrng 1 W11551233 (Hose-Drain, Sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Vincent
Job Details: 05/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Tested Defrost thermistor at 3.5kh, control sending voltage to defrost 120VAC and heater drawing 1.8 amps. Called techline spoke to joe #7736333022 replace the defrost thermistor. Advised tenant to defrost refrigerator 24hrs before next appointment. No leaks observed during service
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Andice, TX 78628
Lou
Job Details: 05/10/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested voltage at the wall and got 245V. I checked the terminal block and found the ground and neutral were switched. I corrected the wiring and tested the unit and found the element not coming on. I tested the thermostat, cutoffs, fuse and element and found the cutoff and thermostat were bad. When I tested the element it showed good continuity; however, when I removed the element and visually checked it, I found the middle metal plate badly warped and crackedordrng 1 WP3977767 (Thermostat)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DW0
Near Bastrop, TX 78602
Scott
Job Details: 05/10/2023
Arrived on site for dryer not beeping at end of cycle .ran diagnostics ( unit is beeping during key pad dance ) . Got stuck key error and air flow error . All keys responsive in diagnostics test . Powered unit down . Set end of cycle signal . Ran short timed dry . Unit did chime at end of cycle . No other issues found . Job complete .
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78704
Wesley
Job Details: 05/10/2023
Arrived onsite and verified unit is now operating with superficial compressor cover damage. Corrected damaged cover to allow proper installation. Unit is now operating properly and installed in cabinet. ; O-emld tckt
We serviced a
KENMORE WASHER
Model 796.4148241
Near Cedar Park, TX 78613
Kimo
Job Details: 05/10/2023
"Arrived onsite for a washer that is leaking. Upon inspection I found that there was a leak coming from the door of the machine caused by the drain holes in the bellow being blocked with debris I cleaned it up and treated and found that that leak was no more. Upon further testing I found a leak that would only show itself when the drain pump kicked on, the leak was coming from under the unit up at the front indicating to me that the may be a leak at the hose or the pump itself. ordrng 1 AHA72973309 (PUMP ASSEMBLY,DRAIN) and 1 4738ER1002A (Washer Tub-to-Pump Hose)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/10/2023
On site to install previously diagnose depart. Inspected unit and worked area. Replaced the user interface and test of the unit. The unit began to cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Round Rock, TX 78681
Kimo
Job Details: 05/10/2023
Arrived onsite for a DW with a lower rack that has fallen off off of its track. Upon inspection I found that the rack had fallen off of the right side track. Upon my attempt to fix it I broke the track I am ordering the track. Office to reschedule ; ordrng 1 W10822166 (TRACK)
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Killeen, TX 76542
Tyler
Job Details: 05/10/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found large defrost build up. Accessed stat and heater and found stat blown internally as well as heater terminal connection cracked on left side. ordrng 1 WR51X10055 (Defrost heater) and 1 WR50X10065 (Defrost stat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bastrop, TX 78602
Scott
Job Details: 05/10/2023
Arrived on site for top shelf items freezing . Found some ice build build up in diffuser door . Replaced diffuser . Ran diagnostics all checking normal. Did also instructed on keeping items off back wall to improve air flow . No water leaks detected at this time. Job complete .; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Georgetown, TX 78633
David Z
Job Details: 05/10/2023
Arrived on site to diagnose refrigerator making loud noise when filling icemaker. Tested unit and confirmed very loud buzzing coming from the double valve. Received valve from office and replaced. Tested and verified all working as designed. Repair completed. No water leaks present.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Austin, TX 78730
Wesley
Job Details: 05/10/2023
Arrived onsite for replacing the Orion board for short cycling of the control symptom and found unit with short in the freezer icemaker. Disconnected p7 connector to restore other normal function to refrigerator. Advised customer on solution and advised that the unit is likely to have shorted wiring in the cabinet to the freezer icemaker which would not be serviceable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78745
Luis
Job Details: 05/10/2023
"Arrived on site. Found drain pan in fresh food section warped water in bottom of fresh food compartment,checked freezer door found magnetic strip in gasket slipped down causing soft plastic to not seal to corner of cabinet diagnosed unit will need a new door and drain pan estimate parts
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Maurice R
Job Details: 05/10/2023
"Arrived onsite for previously diagnosed parts. I installed the valve, switch and the spark module. The cooktop is operating as designed and no gas leaks detected during service."
We serviced a
SAMSUNG RANGE
Model NE58K9850WS/AA 05
Near Austin, TX 78701
Matthew
Job Details: 05/10/2023
Arrived onsite to replace board. Replaced board per Samsung recommendations. Found that board did correct communication error however relays on board are failed not allowing elements to energize
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
David Z
Job Details: 05/10/2023
"Arrived on site to diagnose refrigerator dripping from dispenser. Resident concerned that the unit should not be dripping after dispensing water. I examined the unit and found the unit has the normal 1-2 drops that come after shutting off the water valve. This is a normal operational behavior, water will stick and drip off the guide and housing. Confirmed valve is not weeping at all. The water drops are more noticeable on these units due to how close the fill tube is to the front edge of the unit as well as the angle, so it runs down the door. No repair can be made, this is part of the design of the unit. Call completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Killeen, TX 76542
Tyler
Job Details: 05/10/2023
"Arrived on site for refrigerator making a thumping/clicking noise. Upon arrival conf8rmed noise and found dampener motor getting stuck mid way and thumping, rescheduled to complete repairs with new dampener W11087463.; ordrng 1 W11087463 (Dampener motor)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Marble Falls, TX 78654
Gerry C
Job Details: 05/10/2023
"KOCE500ESS22 Arrived to inspect damaged door. I found the part that had been sent out was incorrect. Office to order outer door W11600222 and liner W11617223. Office to contact the customer to arrange return service. ; ordrng 1 W11600222 (Oven Door SS) and 1 W11617223 (Liner, Door)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Killeen, TX 76542
Tyler
Job Details: 05/10/2023
Arrived on site for refrigerator not allowing upper mullion to shut properly. Upon arrival confirmed issue. I had to relvl unit from previous repair and it needed readjustment to fix mullion. Unit is working as designed after realignment. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near West Lake Hills, TX 78746
Wesley
Job Details: 05/10/2023
Arrived onsite and found unit operating with failed L1 power causing unit to not heat. Advised customer on findings and would be need to restore normal operation. All else checks good. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Waco, TX 76710
Jonathan M
Job Details: 05/10/2023
"Arrived on site for a refrigerator that is not cooling and wont shut the freezer door. Inspected unit and work area. Plugged in it in and found the unit. Be kinda cool and operate as designed. Did fine but the freezer door would not shut properly. I took it to adjust the slides, and was unable to. Ordering the slides and gear collar. to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10397636 (Left hand slide) and 1 WPW10397635 (Right hand slide) and 1 WPW10277361 (Gear collar)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model EV188NYWS01
Near Leander, TX 78641
Lou
Job Details: 05/10/2023
"Arrived on site to inspect freezer not cooling. Upon further inspection, I found frost on the evap cover again. Removed the cover and tested the bimetal and found it open. I am ordering the bimetal,and defrost timer and scheduled return service for 05/16/23. No water leaks observed during service and I recommended the customer turn the unit off for 24 hours to allow it to defrost and they requested replacing both parts upon return service. ; ordrng 1 WP1-81801-001 (Defrost bimetal) and 1 WP3-81329 (Defrost Timer)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78750
Paul
Job Details: 05/10/2023
Arrived onsite for a dryer leaving clothes wet at the end of a cycle. I tested the dryer and found it heating and working as designed. I found some build up on the moisture strips from the bounce dryer sheets the customer was using. I buffed the strips off. All passed in diagnostics. I went over the cycle selections and option selections on the unit with the customer and explained that whatever was selected will automatically come up as a default the next time that cycle selection is chosen.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Kimo
Job Details: 05/10/2023
Arrived onsite for a refrigerator with a noise ice maker. Upon arriving I found that there was none in the office of the building and all door were locked. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kingsland, TX 78639
Gerry C
Job Details: 05/10/2023
"WRF757SDHZ03 Arrived to inspect noise. I found the unit would vibrate loudly and make occasional clicks. The high side discharge required securing and the cardboard air dam under the condenser required securing as well. After correction, the unit operated and normal sound levels. The cabinet required squaring and the doors adjusted. No leaks observed during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78730
Wesley
Job Details: 05/10/2023
Arrived onsite for no power and found external drain pump failure. Replaced drain pump to repair. Unit is now operating as designed. All checks good. Advised customer on repair. ; used 1 W11539855 (Pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Jarrell, TX 76537
David Z
Job Details: 05/10/2023
"Arrived on site to diagnose refrigerator that was not cooling in either compartment. I examined the freezer and found the evaporator was iced over through the evap cover. I removed the evap cover and checked the defrost heater, and found the brown heater wire loose. Secured connector and taped it down so it doesn't come apart again. Tested forced defrost and found heater is coming on as designed. I replaced the defrost thermistor since the old one had a stripping wire. I checked the control and found its the correct control, 1 label. Reassembled and verified proper function. Repair completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near New Braunfels, TX 78132
Andrey
Job Details: 05/10/2023
"Arrived on site to replace previously diagnosed regulator and manifold, replaced parts, used bubble solution to check for leaks, not detecting any leaks at this time, unit is not running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78730
Paul
Job Details: 05/10/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the condenser fan and tested the refrigerator. The fan came on and ran like it was supposed to when the compressor turned on. The refrigerator is not giving the power outage message and chiming. I told the customer to monitor the unit.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS1
Near Leander, TX 78645
Maurice R
Job Details: 05/10/2023
"Arrived onsite for ice maker not producing ice. On inspection the unit was off, turn the unit on and it flushed the system 5 minutes later stated to make ice. 15 minutes later it started to make sheet of ice. Informed the customer that it could be the compressor low on Freon. Once it heats up it might quite making ice.
We serviced a
KITCHENAID DISHWASHER
Model KUDK02CRBS0
Near Austin, TX 78704
Matthew
Job Details: 05/10/2023
"Arrived onsite for dishwasher not functioning and blinking lights. Upon arrival inspected unit. Found console not responding. Could not enter diagnostics and run proper testing. Unit would drain for a few seconds and error out. Diagnosed failed electronics. Due to age of the machine and multiple issues, customer will seek replacement.
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/10/2023
Arrived on site and replaced previously diagnosed LF orifice and FC orifice holder. Unit now working as designed. No leaks detected. Job complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near West Lake Hills, TX 78746
Luis
Job Details: 05/10/2023
"Arrived on site for no ice. Ran diagnostics BF error again defective icemaker,found some ice on upper wall,items in freezer preventing proper door seal adjusted items unit is overstuffed items should not exceed shelf. Replaced defective icemaker ran harvest passed ran fill test passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Pflugerville, TX 78660
Vincent
Job Details: 05/10/2023
"Arrived on site for dishwasher, inspected unit and work area. Installed parts ordered and tested, unit is now operating as designed. No leaks where observed during service. Job completed. /
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near San Marcos, TX 78666
Andrey
Job Details: 05/10/2023
"Arrived on site to test unit for buzzing/humming noise, tested unit found noise coming from condenser vibrating against cover, added sound pads, noise has improved but still a vibrating noise coming from Evaporator, exposed evaporator and found evaporator harness vibrating against evap cover, adjusted harness, noise is now gone, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bastrop, TX 78602
Scott
Job Details: 05/10/2023
"Arrived on site for noise and FZ temps warmer then normal. Found some frost around FZ evap fan . Fresh food section looked normal . Doors sealing normal. Deli control is in good shape . Did reset temps to recommend settings . Cleaned coils out . Recommended unplugging unit for at least 24 hrs to clear frost build up. If noise returns unit will need FZ evap fan . No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
Lou
Job Details: 05/10/2023
"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E0-low fan speed. Following he tech sheet, I tested the blower and found the blower needing the replaced. I removed and replaced the blower and retested and continued to get the error code. I removed and replaced the main control (ACU) and retested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 05/10/2023
Arrived on site for noise complaint. Ran diagnostics during drainage customer described the complaint while draining informed customer noise is normal due to gravity drainage of unit. Ran diagnostics all test passed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
Kimo
Job Details: 05/10/2023
Arrived onsite for a DW that is not washing. Upon inspection I found that the sump&motor was not running. I installed the new sump&motor and tested the unit and found the unit operating as designed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Pflugerville, TX 78660
Vincent
Job Details: 05/10/2023
Arrived on site for washer inspected unit and work area. Installed parts ordered by previous tech. Also advised customer to keep glass door clean due to gasket not making a good seal. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Belton, TX 76513
Jonathan M
Job Details: 05/10/2023
"Arrived on site for a washing machine. That is still making a knocking sound during agitation. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Ran the unit through heavy agitation and spinning cycles. Could not replicate the sound. Ran the unit through an auto test in the unit ran as designed. I removed the agitator and did not find any obstructions or stripping. Checked underneath the washer and found the slider, rotor, and clutch all working as designed. I called whirlpool tech line And spoke to Butch SR# 7736368143. He advised that based on all the previous service history and my findings that the issue would most likely have to be with consumer use and loading. He advised to have the customer keep an eye on the unit and to try to see if they can notice any patterns with when the unit does making a knocking sound. Vice to make no repairs at this time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Georgetown, TX 78628
Lou
Job Details: 05/10/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit plugged in but the compressor was not operating. I found both compartments room temp. I inspected the deli control and found it not functioning and then inspected the deli harness and found it good and intact. I cycled power to the unit and could hear the 3 way valve cycling over and over but the unit would not come on. I provided the disclaimer from management to my customer and advised that there are several,issues that are going on with the unit beginning with the controls and sealed system.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78626
David Z
Job Details: 05/10/2023
"Arrived on site to follow up on refrigerator that was dripping from the dispenser. I tested and found the dispenser side had a consistent drip, causing it to fill the tray. I checked connections and found connections good, tracing failure back to weeping valve. Advised customer we need to replace this valve to resolve. Replaced valve and tested. Found drip is gone. Repair completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78746
Luis
Job Details: 05/10/2023
Arrived on site for no ice. Found harness to valve not making full contact installed harness securely to valve ran diagnostics all test passed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Leander, TX 78641
Lou
Job Details: 05/10/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump failure, I removed and replaced the pump and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elgin, TX 78621
Joe Z
Job Details: 05/09/2023
Arrived on site for RC not cooling. Upon arrival inspected unit and entire evaporator is covered in ice. Ran diagnostics and all sensors passed. Could not get heater to energize during force defrost. Melted all ice with steamer and blower. Found harness to heater is not secured. Secured connection and now can force heater to energize. Heater is pulling 1 amp. Unit is operating as designed. Job complete
We serviced a
LG DRYER
Model DLE2101W
Near Leander, TX 78641
Gerry C
Job Details: 05/09/2023
"DLE2101W Arrived to inspect noise. I found debris had fallen into the air intake plenum and I removed it. Vacuuming out debris from within the chassis, I then verified the unit heated and cycled as designed. Operational test good. 2nd appliance service call and 30 min.
We serviced a
KITCHENAID WINE COOLER
Model KUWL214KSB00
Near Whitney, TX 76692
Jonathan M
Job Details: 05/09/2023
"Arrived on site for a wine cooler that has a dent on the left-hand side of the wine cooler. Inspected unit and work area. The customer advised that the box was undamaged as soon as they pulled the wine cooler out that they noticed a huge dent and gash in the left hand side. I did verify the damage and took photos. I called Whirlpool Techline and spoke to Rich SR# 7736362390. He had me send some photos to him to verify damage and advised that based on the damage. He advised to give the customer the phone number and that whirlpool will be contacting them within the next 3 to 5 business days. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Lakeway, TX 78734
Luis
Job Details: 05/09/2023
"Arrived on site. Replaced the compressor,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered uni5non checked low side pressure good,checked frost pattern good autho W16UXV0APL1"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Holland, TX 76534
David Z
Job Details: 05/09/2023
"Arrived on site to diagnose dishwasher not cleaning dishes. Found wash motor is not running at all when tested, all other functions working properly. Replaced wash motor and tested. Verified proper function and no leaks. Repair completed."