Service History 173 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Georgetown, TX 78633

David Z

Job Details: 06/14/2024

"Arrived on site to diagnose washer vibrating when in use/spinning. Tested unit and confirmed there was a noticable shimmy. I found the unit was heavily leaning to the right side and needed a leveling adjustment. Leveled the unit and ran some laundry in it. Found normal amounts of vibration now, nothing excessive at all. Also advised that the unit will vibrate less once it breaks in a bit, and suspension isn't as stiff. Unit working as designed, customer also verified improvement. Repair completed, no parts needed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Jarrell, TX 76537

Gerry C

Job Details: 06/14/2024

"MED4500MW0 Arrived to inspect operation failure and install previously ordered part. I replaced the failed door switch and then found the cause of the motor not starting was due to the thermal fuse testing open. The unit had severely restricted airflow and the customer fixed the issue while I was repairing the dryer, which I was able to verify as corrected at the end of service testing. I went to our warehouse and retrieved the required thermal fuse and installed. All functions returned to the unit and it heated and cycled as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Kyle, TX 78640

Tim M

Job Details: 06/14/2024

"Arrived on site to test unit for clicking noise during agitation. Found no stored error codes. Ran diagnostic cycle no clicking noise being made. Removed washplate and found hair and debris has wound up on the gearcase shaft and the teeth on the washplate have started to rust and wear down. Removed hair and debris and replaced washplate (W10752283). Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Pflugerville, TX 78660

Wesley

Job Details: 06/14/2024

"Arrived onsite and used retainers to repair kickplate. WPW10503548, WPW10503548"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Marble Falls, TX 78654

Maurice R

Job Details: 06/14/2024

Arrived onsite for previously diagnosed parts. I installed the new UI on to unit and calibrated the unit. Ran diagnostics and it completed with no problems. The washer is operating as designed and no water leaks detected during service. W11106748

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 06/14/2024

"Arrived onsite for ice machine not producing ice. On inspection the ice plate looked like a mountain range. Could tell the unit was starving for water. I turn unit off and pulled the filter, the water started to flow with out the filter installed. Customer said filter was only a few months old, informed the customer that there is a lot of construction happened in the area and the dirt in the water line will be high. The Ice Machine is operating as designed and no water leaks detected during service. No parts were installed in the unit."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Andice, TX 78628

David Z

Job Details: 06/14/2024

"Arrived on site to diagnose washer that was not advancing in cycle. Customer clarified that it does seem to progress, but certain loads do not get fully wet. Customer has since reduced load sized. I checked for errors and found no errors present. Ran a cycle and found appropriate fill levels being met. Called tech line to confirm fill levels, SR7739303184. Customer advised to use heavier load settings for additional water, and to keep basket no more than half full for best results. Advised extra large items such as comforters may not get fully submerged and soaked and are better suited for a commercial sized unit. Could not create any failures and verified all functions working as designed. Repair completed, no parts used."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF04

Near Austin, TX 78749

Luis

Job Details: 06/14/2024

"Arrived on site for no ice,water leaking and cooling issue. Found frozen drain,icemaker running through a constant cycle,ice box fan not running,ran ice box fan test passed,found during normal cycle damper opening and closing. Diagnosed unit will need drain kit,icemaker and control ordering parts. ; ordrng 1 W10882923 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Leander, TX 78641

David Z

Job Details: 06/14/2024

"Arrived on site to diagnose refrigerator that was dispensing water slowly. Tested unit and found barely a drip coming out of the dispenser. Traced lines back to the isolation valve as the point of slow dispensing. Wall pressure good. I removed and replaced the isolation valve and retested. Verified improved flow, but filter was also causing some slow filling. Replaced with customer provided filter and verified proper operation. Parts used - W11482025"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Austin, TX 78736

Luis

Job Details: 06/14/2024

"Arrived on site for door not sealing. Found freezer door not sealing correctly,adjusted door checked door operation good. No parts used."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Austin, TX 78738

Luis

Job Details: 06/14/2024

"Arrived on site. Removed cover ran diagnostics adjusted tubing ran fan motor test passed,ran compressor high speed test informed customer noise is normal due to variable speed compressor,reassembled unit. No parts used"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Austin, TX 78738

Luis

Job Details: 06/14/2024

"Arrived on site for noise complaint. Customer played video of issue,noise comping from compressor compartment,removed panel,ran test 39 and 150w compressor powered on found vibration noise,adjusted tubings away from housing,reassembled unit loud vibration noise no longer present,ran test 40 let unit run no odd noise,ran evaporator fan no odd noise. No parts used."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Austin, TX 78737

Luis

Job Details: 06/14/2024

"8021 Arrived on site for water leaking. Unable to find leak,unit not leaking at time of visit,per customer description all lights off and water in bin,diagnosed a defective drain pump replaced drain pump,ran water through pump water drained checked all tube and water connections no leaks. Used w11539855"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78747

Luis

Job Details: 06/14/2024

"DIFFERENT ISSUE FROM PREVIOUS REPAIR. Arrived on site for not cooling in fresh food section. Weak air flow to fresh food section,removed evaporator cover no ice build up,fan running,replaced thermistor,fan and control box,reassembled unit checked air flow good. Used w11546690,wp2315549,wpw10384183"

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near New Braunfels, TX 78130

Andrey

Job Details: 06/14/2024

"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now running as designed, no leaks detected job complete, installed W11728016"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Mustang Ridge, TX 78610

Luis

Job Details: 06/14/2024

"Arrived on site for water leaking. Removed kickplate ran icemaker fill found water leaking between line and connector,replaced connector cut off damaged section of line,ran fill test no leaks. Used Wp2198677; used 1 Wp2198677 (Connector) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Bastrop, TX 78602

James K

Job Details: 06/14/2024

"KDTE204KPS2 Arrived on site to replace faulty part. Proceeded to replace W11462456 drain pump. Upon re testing, found unit triggered F10E5 error (diverter error) Ordering W11460946 sump assy. Customer agreed to reschedule June 19th. No water leaks detected at this time. ; ordrng 1 W11460946 (Sump assy)"

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Leander, TX 78641

Miguel

Job Details: 06/14/2024

Arrived on site for vent hood turning off for about 2 sec then turns back on. This happens after running for about 10-15-25 min. Unable to duplicate. Ran on high for 30 min and it never turned off. Called tech line. Explained findings. When boost expires it will shut off and switch back to high. This is normal. Did not recommend control replacement. Sr#7739303043

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78754

Scott

Job Details: 06/14/2024

Didnt give permission to leasing office to enter when not home . Large dog . Office will need to reschedule ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Leander, TX 78641

Miguel

Job Details: 06/14/2024

"Arrived on site for dishwasher leaking. Replaced previously order parts, adjuster pieces and pump/motor assembly. Advised customer filter needs to be cleaned regularly and use dishwasher cleaner every 3-6 months. Ran test mode. Verified operation. All components working, no leaks. Rack functioning as designed. Call complete. WPW10195839, W11177741, WPW10546503, W11665769, WPW10195840"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78754

Scott

Job Details: 06/14/2024

Arrived on site for no cool fridge . Found evap covered in frost build up. Ran diagnostics all checked normal. Let heater run to help in defrosting freezer. All thermistors in normal resistance . No air gaps in gaskets . Replaced diffuser and control to be proactive . No water leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Leander, TX 78641

Miguel

Job Details: 06/14/2024

Arrived on site for broken cooktop. Found glass broken over burner. Cleaned out debris from burner. Replaced cooktop. Verified operation. All burners working as designed. Call complete. W11178791

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

Miguel

Job Details: 06/14/2024

"Arrived on site for dryer making noise. Removed top panel. Found pulley wheel making noise, removed drum. Installed dryer repair kit. Verified operation. Call complete. 4392065"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Kyle, TX 78640

Tim M

Job Details: 06/14/2024

"Arrived on site to test unit for broken strike. Found strike is broken, replaced strike (W11457841) and tested unit, unit is now latching and all components properly engaging. Unit is running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Austin, TX 78731

Matthew

Job Details: 06/14/2024

Arrived onsite for unit making ice slowly. Customer stated thermometer placed inside FC fluctuates between 0-20 degrees. Checked temps and read 10 degrees. Ice bin had only about 2 batches worth of ice. Found weak air flow from fan moving up through the air duct over the ice maker. Ordering Evaporator fan motor assembly. Office to reschedule. No parts installed on this visit.; ordrng 1 W11631623 (Evaporator fan)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Driftwood, TX 78619

Tim M

Job Details: 06/14/2024

"Arrived on site to install previously diagnosed parts. Replaced evaporator fan harness (W11033168), support (WPW10389152), damper (WPW10248595), evap cover (WPW10501260), and control (W10843055). All components are now properly engaging and unit is running as designed. Advised customer to place bottle of water in the freezer, once bottle is frozen solid unit is ready to use. Also advised that ice maker will be the last thing that starts operating. Unit is focused only on cooling both cabins. No leaks detected, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Austin, TX 78738

Leonardo

Job Details: 06/14/2024

Arrived on site to test unit for unit not starting. Test unit and found control board not sending correct signals. Replaced board test unit and unit filling with water but wash motor not coming on. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time. Unit was not installed advised customer I couldnt drill holes to cabinet that we dont do install. Job complete. W11416362. W11629911

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, TX 78738

Leonardo

Job Details: 06/14/2024

Arrived on site to test unit for rust in tub. Test unit and found rust in tub and inner door right side and front panel on bottom left side when door is open you can see it. Will order new inner door and outer door. Office to reschedule ; ordrng 1 W11659651 (Front panel) and 1 W11559689 (Inner door) and 1 2hourjob (2 hour job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV01

Near Bastrop, TX 78602

James K

Job Details: 06/14/2024

"WRF954CIHV01 Arrived on-site ice not dispensing. Upon arrival, the ice in the container is clumped together. Proceeded to dispenser water with measuring cup and was getting 4oz after 2 seconds. Called techline and spoke with Art SR# 7739303415 and advised to reduce water pressure to correct pressure. Unit is functioning as designed. No water leak detected at this time. No parts replaced."

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Bastrop, TX 78602

James K

Job Details: 06/14/2024

"MED7230HC3 Arrived on site to replace ordered parts. Upon arrival, replaced W11413567 panel control and W11406679 console. Unit is now functioning as designed. No water leaks present at this time."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Manor, TX 78653

James K

Job Details: 06/14/2024

"KDFE104KPS0 Arrived on site for door falling down. Upon arrival, pulled out unit halfway and found hook to spring came apart. Inspected behind the thermal blanket and found factory grease on thermal blanket directly behind the area where the hook separated from the spring. Adjusted thermal blanket by installing back to proper position not allowing thermal blanket to meet with the hinge area. Re attached hook back to spring. Re tested and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manor, TX 78653

James K

Job Details: 06/14/2024

"WRS588FIHZ04 Arrived on site for freezer condensation. Upon arrival, found 4 inch sweat mark on the FC door directly parallel to the ice cage. Called tech line SR# 773930037 and advised to replace door and ice cage due to the gap between the liner of the door and the out part of the ice cage meet (photo attached) Ordering W11566705 FC door (stainless), W11558186 ice cage. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11566705 (FC door (stainless)) and 1 W11558186 (Ice cage)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Manor, TX 78653

James K

Job Details: 06/14/2024

"WFE320M0JS4 Arrived on site for unit tripping breaker. Upon arrival, customer informed unit tripped after 5 minutes of using oven. Tested unit by setting to Broil 500 degrees F. Setting ran for 12 minutes without tripping breaker. Proceeded to switch to Bake 500 degrees F and waited for 10 minutes and breaker did not trip. Spoke with Safety Team to document. Unit is functioning as designed. No parts replaced"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Leander, TX 78641

David Z

Job Details: 06/14/2024

"Arrived on site to install previously diagnosed sump and motor assembly. Replaced part and retested. Verified proper operation, no water leaks present. Parts used - W11613479."

We serviced a

WHIRLPOOL DRYER

Model WGD9620HW3

Near Driftwood, TX 78619

Tim M

Job Details: 06/14/2024

"Arrived on site to replace previously diagnosed part. Switched orientation from RH swing to LH swing and installed door assembly (W11701946). Tested unit, touch screen is working and unit is working as designed, advised customer to connect unit to wifi, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Killeen, TX 76549

Gerry C

Job Details: 06/14/2024

WTW6120HW1 Arrived to inspect not draining. I found the wires for the drain pump were both visibly damaged at the pump wire guide. I was able to correct the wire issue and verified operation. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Killeen, TX 76549

Gerry C

Job Details: 06/14/2024

"WTW5010LW0 Arrived to inspect door lock not working. F5E3 was the only stored error and I cleared for testing. The lock would attempt to latch, but could not. I removed and replaced the latch and strike and tested. All functions resumed and no leaks were observed during service."

We serviced a

WHIRLPOOL WASHER

Model RAX4232KQ0

Near Killeen, TX 76542

Gerry C

Job Details: 06/14/2024

"RAX4232KQ0 Arrived to inspect washer not draining. I found the unit was fully locked up and would not rotate in either direction. Inspection revealed the oil had leaked from both seals due to the vent being obstructed. Office to order gear case and spin clutch, due to oil contamination. No leaks observed during service. ; ordrng 1 3360629 (Gear Case) and 1 285785 (Spin Clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LHAXWB00

Near Harker Heights, TX 76548

Gerry C

Job Details: 06/14/2024

"ED5LHAXWB00 Arrived to inspect no cool. The customer advised the unit had lost power and all internal lights and did not operate. Upon testing, the unit operated as designed and had full function, including cooling and all fans. I inspected all connections and found the main connector within the control area not fully seated and corrected. Operational test good, no water connections present."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near Harker Heights, TX 76548

Gerry C

Job Details: 06/14/2024

"WFE535S0LS3 Arrived to inspect oven temperature issues. I found the customer had an aluminum catch pan and removed for testing at 350?. The unit claimed preheat with an internal temperature of 370, climbing out to 381 and the declining. Cycling was 319, 376. The unit was within specifications and I advised the customer. I discussed the placement of the aluminum catch pan and how it can adversely affect heating. Operational test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, TX 78628

David Z

Job Details: 06/14/2024

"Arrived on site to replace damaged water line in refrigerator. Was able to extract the snapped off section of hose, and also removed a damaged section. Applied new water line and couplers. Unit now working as designed. Parts used - WP2198677 x2, W10861184, W10823511."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, TX 78626

David Z

Job Details: 06/14/2024

"Arrived on site to diagnose refrigerator not cooling at all. Examined unit and found the compressor is running but has abnormal almost electrical noises coming from the compressor. No heat found in condenser either, unit acting like it's not moving any refrigerator. Ordering sealed system repair. Office to schedule SS repair.; ordrng 1 W11546605 (Evaporator) and 1 W11557671 (Compressor) and 1 W11632924 (Condenser) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Manor, TX 78653

James K

Job Details: 06/14/2024

"WFE320M0JS3 Arrived on site for stained cooktop. Upon arrival, confirmed closing date of home is within 30 days (photo attached) and also confirmed cooktop needs to be replaced (photo attached) Ordering W11178791 cooktop (black). Customer agreed to reschedule June 21st. ; ordrng 1 W11178791 (Cooktop (black))"

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Killeen, TX 76542

Gerry C

Job Details: 06/14/2024

"WED72HEDW0 Arrived to inspect non-starting and failure during operation. The customer advised both issues had occurred and upon initial testing, I found the relay could be heard, but there was no drum operation. Testing at the motor relay, I found line VAC present to the circuit, ruling out the control assembly. Inspection of the motor circuit revealed all connections with very good continuity of circuit, but the thermal fuse was open again. During testing I noted a pathway between N and G with the machine unplugged and found the it incorrectly wired, I corrected at the terminal block, solving the issue. Further testing revealed the main control heater relay had failed, welding the terminals shut with a constant connection and resistance of 39.8 ohms. Replacing the thermal fuse and and control, the unit resumed full normal operation and heated and cycled as designed. Airflow testing was sufficient and I advised the customer."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/14/2024

"Arrived onsite for range front right burner not working. On inspection found the igniter was sparking to the side and not to the burner cap. I gained access to the igniter wire and found oil on the wire. I pulled and cleaned the wire with soap and water,then dried it. Reinstalled the igniter wire and tested the burner. The burner is working as designed now and no gas leaks detected during service. No parts were installed. If problem persists Order igniter wire for trip back."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Killeen, TX 76549

Tyler

Job Details: 06/14/2024

"Arrived on site for refrigerator not cooling. Upon arrival found temps in both compartments at 47/2, and ice bin was full. Found large defrost issue in rc evap coil and found the following results for thermistors P5 1&2 5.89k, p5 3&4 20.9k, p8 1&2 20.3k p8 3&4 8.83k. Found rc thermistors had failed along with two large gaps in defrost drain line near compressor, rescheduled customer for 06/20/24 as well as instructed customer they would need to defrost unit for at least two days. Will need to bring back parts sent for repairs as well as clear silicone for gap. ; ordrng 1 Clearsilicone (Clear silicone)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Killeen, TX 76549

Tyler

Job Details: 06/14/2024

Arrived on site for washer not draining. Upon arrival found no errors in diagnostics. Ran unit through multiple tests including filling tube up twice to the max level but found no leaks or failures. Unit works as designed Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHW0

Near Fort Cavazos, TX 76544

Tyler

Job Details: 06/14/2024

Arrived on site for dishwasher needing gasket.upon arrival reconfirmed issue and installed part. Tested unit and found no leaks. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Killeen, TX 76543

Tyler

Job Details: 06/14/2024

"Arrived on site for washer not draining or turning on, Per customer on arrival. Found tub full of water, as well as control and drain pump both failed. Replaced w11396717 pump, and w11419052 control after removing water from tub. Tested unit and found no leaks and washer working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Harker Heights, TX 76548

Tyler

Job Details: 06/14/2024

Arrived on site for refrigerator not cooling. Upon arrival found start device that had been replaced with compressor had failed. Used truck stock start device wpw10197428. Found compressor had a steady 0.8amp draw and evap coil frosting over evenly. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ11

Near Austin, TX 78704

Matthew

Job Details: 06/14/2024

Arrived onsite for unit not dispensing water and slow to make ice. Tested and found very slow flow from dispenser. Pulled unit to inspect supply and found Supply at wall not turned completely on. Turned on and tested. Unit is now functioning properly. Job complete. No parts used.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, TX 78733

Matthew

Job Details: 06/14/2024

"Arrived onsite for unit lock issues. Ran diagnostics and found stored error 5/3, 5/4 lock/unlock failure. Inspected lock and found failed wiring, red and brown wire failed. Replaced harness. Tested and unit is now functioning properly. Job complete . Used w11557918 ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, TX 78733

Matthew

Job Details: 06/14/2024

Arrived onsite for unit not dispensing water or making ice. Tested and could hear valve actuate but no water. No water to ice maker either. Removed filter and water was restored to dispenser and ice maker. Customer could not recall when filter was replaced. Recommend customer replace filter. If symptoms persist recommend ordering and replacing filter Housing. Job complete. No parts installed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78729

Matthew

Job Details: 06/14/2024

"Arrived onsite to replace inefficient compressor. Tapped system and was not flat, 35 psi. Replaced compressor, drier and access valve. Pressurized with nitrogen to check for leaks and found none. Pulled vacuum and held. Charged per spec and ran unit. Unit is cooling. Notified customer to give 48hrs for temperature to stabilize. Job complete"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 06/14/2024

Arrived onsite for communication error f6e3 and no function past sensing. Replaced the ACU and tested. All checks good. Unit is now operating as designed. Advised customer on repair. All checks good. W11322883

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Pflugerville, TX 78660

Wesley

Job Details: 06/14/2024

Arrived on site for not washing and determined failed wash motor. replaced the sump and motor. Unit is now operating as designed. Advised customer on repair. W11025157

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Pflugerville, TX 78660

Wesley

Job Details: 06/14/2024

Arrived onsite for oven smoking. Was able to determine during testing that the smoking was from factory finish and oven had not been primed. Advised customer and demonstrated that the film has mostly burnt through. Instructed customer on priming the oven for use. All checks good. No parts used.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near San Marcos, TX 78666

Leonardo

Job Details: 06/14/2024

Arrived on site to replace magnetron capacitor and diode. Replaced all 3 parts test unit and unit heating correctly job complete. W11495561. W11256462. Wpw10574736

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Pflugerville, TX 78660

Wesley

Job Details: 06/14/2024

Arrived onsite and found large bedding load to have caused excess wash weight and broke the wiring harness to the drain. Repaired the wiring harness to the drain. Unit is now operating as designed. No parts used.

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Austin, TX 78728

Scott

Job Details: 06/14/2024

Arrived on site for long dry times . Found moisture sensor not ohming correctly . Ordering sensor and electrodes . No parts installed . Call to set return . Unit is in garage so mornings are best ; ordrng 1 WPW10298258 (Harness sensor) and 2 WP3387223 (Electrodes)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Cedar Park, TX 78613

Wesley

Job Details: 06/14/2024

Arrived onsite and provided replacement bin. Unit is now working as designed. W11706640

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near San Marcos, TX 78666

Leonardo

Job Details: 06/14/2024

Arrived on site to test unit for gas smell when oven is on. Test unit and no leaks present at this time. Found smell to be normal smell when oven is igniting. No parts used.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near San Marcos, TX 78666

Leonardo

Job Details: 06/14/2024

Arrived on site to test unit for unit leaking. Found gasket not sitting correctly secured tub gasket test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ00

Near Kyle, TX 78640

Leonardo

Job Details: 06/14/2024

Arrived on site to replace console. Replaced console test unit and unit test good job complete. W11659261

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Austin, TX 78735

Tim M

Job Details: 06/14/2024

"Arrived on site to test unit for F21long drain error code. Removed AA1 connector and entered diagnostics. Ran cycle and found all components properly engaging. Drain pump had no debris in the filter, replaced pressure switch (WPW10448876) as precautionary. Ran another diagnostic cycle with no issues. Exited diagnostics, error code is not present. Also advised customer to not overload the unit, 75% of the basket is maximum amount of clothing or 8-10 towels. If issue persists recommend return with UI and UI buttons, and main CCU. At this time unit is running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Austin, TX 78745

Tim M

Job Details: 06/14/2024

"Arrived on site to replace previously diagnosed part. Replaced basket (W11513243) and tested unit by running diagnostic cycle, basket is spinning uniformly and all components properly engaging. Customer has been overloading the unit, advised customer to keep load in that 20%-40% range to minimize the off balance loads and unnecessary strain on other components in the unit. Unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Kyle, TX 78640

Tim M

Job Details: 06/14/2024

"Arrived on site to test unit for noise. Upon arrival customer stated unit is not making that noise at the moment. Tested all components, all engaging properly. Spoke to customer about the issue, noise usually happens in the evening time and it sounds like the fan blade is rubbing on something. Sounds like unit is having a defrost issue. Replaced evaporator fan motor (WP2315549) and fan blade (WP2169142) as precautionary. Advised customer that if issue persists to catch the noise on video and contact office. Recommend returning with defrost heater harness assembly and control. At this time unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Seguin, TX 78155

Andrey

Job Details: 06/14/2024

"Arrived on site to replace previously diagnosed compressor, punctured system and found no refrigerant in system, replaced compressor, access valve and dye drier, pressurized system with nitrogen and found leak in pre cooler, replaced per cooler, vacuumed system down for 30 minutes, vacuum held good, charged system with 64g R600, unit developed a good frost pattern unit is now running as designed, advised customer to monitor for next 24 hours before loading unit, no leaks detected job complete installed W11580057, WPW10143759, W11506635, W11678305"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Lockhart, TX 78644

Andrey

Job Details: 06/14/2024

"Arrived on site to test unit for door not latching properly, tested unit it found door strike not clipped in properly, installed strike properly and tested, unit is now running as designed, no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Lockhart, TX 78644

Andrey

Job Details: 06/14/2024

"Arrived on site to test unit for soap left at the end of cycle, tested unit found broken dispenser and wash motor not engaging, replaced dispenser and sump assembly, tested unit, unit is now running as designed, no leaks detected job complete installed WPW10428217, W11613570"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Hutto, TX 78634

Scott

Job Details: 06/13/2024

"Arrived on site ,replaced glass cooktop and burner clips . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Hutto, TX 78634

Scott

Job Details: 06/13/2024

"Arrived on site ,replaced glass cooktop . Job complete ."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Buda, TX 78610

Gerry C

Job Details: 06/13/2024

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78737

Tim M

Job Details: 06/13/2024

"Arrived on site to test unit for not filling with water. Builder stated he ran a test cycle and unit would not start filling. He than cycled power twice and unit would still not fill. Entered diagnostics, ran cycle, unit started to fill with both hot and cold valve engaging and all other components engaged properly. Ran a quick cycle, unit started to fill with no issue. Unit is running as designed, no leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM12

Near Austin, TX 78737

Luis

Job Details: 06/13/2024

"arrived on site for a defective compressor. Replaced compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,powered unit off let pressures equalize checked connections no leaks. Used w11580057,w11506635,wpw10143759"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Buda, TX 78610

Ryan B

Job Details: 06/13/2024

"Arrived on site to replace outer tub diagnosed on previous trip. Upon arrival ran test cycle to view noise, unable to replicate noise but could see play in pedestal. Upon closer inspection found nearly all screws in pedestal loose, tightened all screws and braces on pedestal. Also found unit touching back wall and water lines and drain smushed tight. Also found jam nuts not adjusted to touch lower portion of cabinet causing rattling and legs having play and tapping within leg housing. Adjusted jam nuts legs no longer rattle when tilting unit and has no play left/right or up/down like it did upon arrival. Ran another test cycle unit sounds significantly better. Informed customer of water lines and drains pressed between wall and unit with no wiggle room, the lines will continue to vibrate due to only possible location to have unit. Showed customer wiggle that was in legs at arrival and lack of wiggle now customer stated that was noise heard was the tap of legs without jam nuts in correct location. Job complete. NO PARTS USED"

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near New Braunfels, TX 78130

Andrey

Job Details: 06/13/2024

"Arrived on site to test unit for water leaking and inside drum, tested unit found valve opening but continually sprays water replaced and tested but valve does not shut off when in steam cycle will need to replace control to fix issue, ordering control rescheduled for 6/18 installed W11267102; ordrng 1 W11728016 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mustang Ridge, TX 78610

Andrew

Job Details: 06/13/2024

"Arrived on site to test unit for not advancing past sense mode. Found no stored error codes. Found unit struggling from agitate to spin and vice-versa. Found gearcase is failing and causing shifting issues. Recommend gearcase, actuator, cam, run cap, lower harness and control. No parts replaced at this time. Scheduled for 06-18. ; ordrng 1 W11449840 (Gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM05

Near Hutto, TX 78634

Wesley

Job Details: 06/13/2024

Arrived onsite and management unable to provide access to unit 7102 where the damaged door is located. Provided replacement door to maintenance as a delivery. All checks good. LW10672966

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Round Rock, TX 78664

Scott

Job Details: 06/13/2024

Arrived on site for latch issue . Found strike broken . Replaced latch W11457841. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Kingsland, TX 78639

Maurice R

Job Details: 06/13/2024

"Arrived onsite for low ice production from Ice Machine. On inspection found the ice plate frosted but no water going across the plate. Confirmed water was turned on, pulled filter and got water to start flowing. I powered the unit off in back on and the flash cycle never started. Installed new recirculating pump and the water bin drain pump. Powered unit back on, the flush cycle ran and it stared to make ice slab. When I left there slap was half done. The Ice Machine is operating as designed and no water leaks detected during service. W11542868 W11542867"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Del Valle, TX 78617

Ryan B

Job Details: 06/13/2024

Arrived on site to inspect unit for not cooling properly. Found evap fan not operating. Found unit receiving proper voltage but never powering on. Will need to order evap fan motor and return. Rescheduled for 6/19 NO PARTS USED; ordrng 1 W11578030 (Evap fan motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near New Braunfels, TX 78135

Andrey

Job Details: 06/13/2024

"Arrived on site to test unit for no heat, tested unit found failed diode, replaced and tested, unit is now running as designed, job complete W11256462"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Austin, TX 78703

Joe Z

Job Details: 06/13/2024

"Arrived on site for noise Ians temperature issues. Upon arrival, customer states that have not had issues,since call was made. Ran temperature test and both rc and fc are correct. Observed both icemakers are making ice correctly which indicates correct temperatures. Ran diagnostics and all test passed. Am not able to duplicate an issue. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Round Rock, TX 78664

Scott

Job Details: 06/13/2024

Arrived on site for no heat dryer . Found element coil broken . Replaced element WP3387747. Unit is heating properly . Cleaned out lint . Recommended cleaning vents . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Round Rock, TX 78665

Scott

Job Details: 06/13/2024

"Arrived on site for dishwasher not washing . Ran diagnostics,got 4-3 and 7-1 error codes . Wash motor not activating during test . Getting no voltage to motor and motor resistance is high . Replaced bothe sump and motor as well as control W11613479, W11637581. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78759

Matthew

Job Details: 06/13/2024

Unit 553. Arrived on site for unit building condensation in the drum. Upon arrival inspected unit. Customer had just finished running a load. Load did complete properly. Customer stated that in the unit is not in use. It starts to build condensation. Customer stated condensation will start to build on the glass door and then lead into the drum. Unit is a base model dryer with no steam function or water supply. Condensation is due to high humidity weather moving through the vent and into the unit colliding with 70? internal temperature causing condensation. There is no way for the unit to create water. Notified customer to leave the door open for proper ventilation and reduce condensation buildup. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Austin, TX 78759

Matthew

Job Details: 06/13/2024

"Arrived onsite for unit not completing cycle, clothing left soaking wet at the end. Diagnostic showed stored error code 7/6 motor circuit failure. Inspected and found unit not agitating or spinning. Motor not engaging at all. Inspected underneath unit and found molex connector to motor unplugged. Secured harness and tested. Unit is functioning properly. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS2

Near Austin, TX 78757

Matthew

Job Details: 06/13/2024

Arrived onsite for unit flashing error f8e4 and not allowing a cycle to start. Inspected and found float switch triggered by water in the pan. Ran unit and found no indication of any leaks. Water in pan could have been caused by item blocking spray arm and causing over spray in one direction. Unit is functioning properly. No leaks detected . Customer will monitor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Austin, TX 78758

Matthew

Job Details: 06/13/2024

"Arrived on site for unit not making ice. On arrival inspected unit and found ice bin was completely full of ice. Took pics. Customer stated sometimes the icemaker will quit for two or three days and then start back up. Ran test on icemaker unit, harvested and filled properly. Inspected further, and found condenser cover, and coils were completely matted. Cleaned coils and notified customer that dirty coils can cause temperature fluctuations, and if freezer temperature goes up enough, the icemaker will not make ice or take longer to make ice . Recommended yearly cleaning. Also power cycled unit to clear any potential glitches . Unit is currently functioning as designed. Job complete . No parts installed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KBS02

Near Austin, TX 78757

Matthew

Job Details: 06/13/2024

"Arrived on site for unit making noise. Upon arrival customer stated unit did not make noise today. Inspected unit. Ran components test and found the noise. The customer was experiencing was coming from the damper motor. Per previous conversations with tech line. If the damper motor is operating, opening and closing properly, then the unit would be functioning properly. Notified customer that replacing the dampener does not guarantee, eliminating the noise all together because it is a motorized component. Customer has not had any cooling issues. Customer will monitor to see if situation improves. If not, then they will call back and request the Damper to be replaced. Job complete ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Andice, TX 78628

Miguel

Job Details: 06/13/2024

"Arrived on site with many parts. No moisture inside of freezer nor drawers. Called tech line. Sr# 7739297490. Took readings across mullion. Temperatures is center mullion 58f on left and right. About 53f. Removed and disconnected the condenser fan. Allowed unit to run for about 20 min, temps now are 71 on left, 72 on right 68 in center but middle of cent and right I got 82. Advised to use 2 washers on bottom screws of frz. After that no further repairs. ; ordrng 4 000 (Washer)s"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, TX 78666

Andrew

Job Details: 06/13/2024

Arrived on site to test unit for console acting erratic. Unable to do anything as console was not responding and selecting options on its own. Replaced faulty console(W11600370). Unit now working as designed. Advised to download app and connect unit to WiFi to ensure most current software is updated. Job complete.

We serviced a

WHIRLPOOL DRYER

Model wed4850hw0

Near Austin, TX 78744

Ryan B

Job Details: 06/13/2024

Arrived on site to inspect unit for loud operation. Upon closer inspection found drum out of round and incorrectly stamped in several places. Will need to order drum and return. Office to reschedule. NO PARTS USED; ordrng 1 W10899578 (Drum)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, TX 78744

Ryan B

Job Details: 06/13/2024

"Arrived on site to replace knob and timer per special project. Replaced knob and timer, tested unit, unit is running as designed. Job complete. USED W11675852 W11685947"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78745

Ryan B

Job Details: 06/13/2024

Arrived on site to inspect unit for not drying clothes. Upon closer inspection found unit had no air flow used tested airflow unit has little to no air flow. Removed vent tubing tested unit and found unit working as designed. Advised customer ducts need to be cleaned to clear whatever blockage is causing the restricted air flow. Job complete. NO PRTS USED

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near New Braunfels, TX 78135

Andrey

Job Details: 06/13/2024

"Arrived on site to test unit for not drying dishes, tested unit found all components activating and heater is getting hot, explained to customer that do to the plastic tub heater does not get hot enough to completely dry dishes, advised customer to always use rinse aid and prop door open to allow dishes to air dry, at this time unit is running as designed, no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL WASHER

Model WFW86HEBC0

Near Harker Heights, TX 76548

Sterling

Job Details: 06/13/2024

On arrival verified complaint of leaking. Visual inspection of unit with black light shows leaking from the vent at top of the tub. Advised customer of proper loading and use of detergent as customer may have been using to much. Also found water valves are throwing codes when activated. Physical inspection of the inner basket shows it is loose on its shaft. Ordering basket assy and will need to replace valve assy as well on return. 2 MAN repair on return and 2hour window. Office to reschedule. No parts installed ; ordrng 1 Wpw10737541 (Wash basket assy)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Canyon Lake, TX 78133

Andrey

Job Details: 06/13/2024

"Arrived on site to test unit for no cooling, tested unit found compressor is not turning on, replaced start device but compressor still not starting, found relay clicks on the control to activate compressor but no power at the compressor, replaced and tested unit is not starting and started to cool, advise customer to put water bottle into FC and monitor for the next 24 hours before loading, if unit shuts off then a compressor will need to be replaced, at this time job complete installed W11615506, W11224256"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near New Braunfels, TX 78132

Andrey

Job Details: 06/13/2024

"Arrived on site to test unit for not cooling, tested unit found unit unplugged, customer stated that it started to make a buzzing sound and then a click non stop, plugged unit in unit started to cool but compressor is making and loud ringing noise after 30 minutes shut off again, RC gaskets are cracked, will need to replace compressor, gaskets and control, ordered parts, need 3 hours on next visit office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 W11256565 (Evaporator) and 2 W10830162 (Gasket)s"