Service History 173

We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of unit taking to long to dry, found unit failed the vent air flow test. I removed exhaust hose and checked unit for proper air flow out of he dryer and proper temperature, unit tested good, found venting issue. Informed customer of my findings."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/21/2021
"Arrived on site to diagnose an ice machine that is not producing. Found incomplete frost pattern indicating low refrigerant charge. Recharged unit and verified unit held pressure, also advised customerto monitorunit for 48hrs. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Seguin, TX 78155
Andrew
Job Details: 07/21/2021
"Arrived on site to replace previously diagnosed ice maker. Verified ice maker was needed. Replaced ice maker, ice maker ran cycle as designed. Water filled to proper level. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near New Braunfels, TX 78130
Andrew
Job Details: 07/21/2021
"Arrived on site to test unit for not washing. Verified motor receiving proper voltage but not engaging. Replaced sump and motor assembly. Tested unit, unit is now washing as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of underneath light never worked since they moved into the house, found failed light bulb. I replaced light bulb, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78724
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for unit not turning on. Test unit and found light switch to unit turned off. Turned switch on test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Blanco, TX 78606
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of unit not dispensing cubed ice, found failed solenoid, I replaced solenoid, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/21/2021
"Arrived on site to install previous diagnosed part. Removed failed ice paddle and installed new. Tested dispenser operation. All tested good, no water leaks detected."
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Harker Heights, TX 76548
Al
Job Details: 07/21/2021
"Arrived on site for a 2/2 on a Dryer not powering on. I ran diagnostics and found there was a stuck key error, which was causing the malfunction. Unit tested as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site for refrigerator not making ice. Upon arrival found all icemaker functions working properly but the FC was sitting at 22 degrees. I then took pressure reading during test 40 and found pressures staying consistent at 20 psi and 80 psi throughout all 5 steps. I was then able to find the compressor was failing to pump and suck refrigerant through the system. Office to reschedule for 2 hour sealed system repair and once availability of parts is known. ); ordrng 1 W11025999 (Compressor assembly) and 1 W11109499 (Drier w/o dye) and 1 Nitrogen (Nitrogen) and 1 Oillessequipment (Oilless equipment) and 1 Cnote (Need reschedule 2hr ss repair)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Harker Heights, TX 76548
Tyler
Job Details: 07/21/2021
"(CH)Arrived on site for dryer not starting a cycle. Upon arrival customer informed us that the dryer ran for a few minutes and began to overheat. Gained access to the thermal fuse and found that it has blown. I also tested the high limit cut off and found that it was shorting out. Ordering the high limit cut off switch. Results from hardware tests: Element 9.5 ohms, high limiter .2ohms, high limit cut off between .1& .0 ohms. Thermal fuse broken and cont. or resistance ; ordrng 1 279973 (Thermal cut off)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76542
Al
Job Details: 07/21/2021
"Arrived on site and inspected dryer with heating issues. Confirmed the complaint and found the element, cutoff and thermostat were all defective. R&R all and unit tested as designed. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LR5EW3
Near McGregor, TX 76657
Jonathan M
Job Details: 07/21/2021
Arrived on site for a refrigerator that?s not getting the proper temperatures. Inspected unit and work area. Found the evaporator only had four rings a frost and the rest of the evaporator was dry. This would indicate that the unit had a failed compressor or a restriction. Ordering sealed system parts in the office will need to contact the customer about a return date due to parts availability as well as need for authorization for repair. Please schedule for two hours.; ordrng 1 5303305677 (drier/filter) and 1 5304475098 (compressor kit) and 1 W10913906 (coupler)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Copperas Cove, TX 76522
Al
Job Details: 07/21/2021
"Arrived on site 2/2 on a dryer taking 2 loads to dry. Checked Heating element, tumbling and exhaust and exhaust had lint inside of the ventilation tube on the outside. Cleared the buildup and unit temperature was at 155 degrees at the exhaust tube. Customer advised the Rotary cycle signal knob WPW10627711 is broken. Confirmed the complaint and ordered it. Part is PSP so I advised the customers son the office will reschedule return services due to part availability. Needs more work.; ordrng 1 W10627711 (Rotary Signal Switch)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Copperas Cove, TX 76522
Al
Job Details: 07/21/2021
Arrived on site for 2/2 on a washer making scraping noise. Confirmed the complaint and found the cam was causing the issue. Used cam from call#306685 to complete the repair. Tested the unit in front of the customers son and unit tested as designed without the scraping noise. JOB COMPLETE ; used 1 W10721967 (Cam) from stock
We serviced a
GE REFRIGERATOR
Model ZISS420NXASS
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site for refrigerator making a grinding noise. Upon arrival confirmed noise with customer. I then gained access to the damper assembly and found that the grinding noise would come when the damper motor would activate. Will need office to reschedule once availability of part is known and repair is authorized.; ordrng 1 WR31X10021 (Dampener assembly kit) and 1 CNote (Need autho before repairs)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Whitney, TX 76692
Jonathan M
Job Details: 07/21/2021
"Arrived on site for the dishwasher that?s flashing an F9 E1 (long drain) error code. Inspected unit and work area. Ran the unit through diagnostics and confirmed the error code. When the unit through an auto test in the unit ran as designed. The customer advised that it does drain but at the end of the cycle, it?ll stop draining and flash that code. Tested voltage going to the drain pump and found proper voltage. For the text sheet, they advised to replace the drain pump due to potential overheating. Replace the drain pump and tested the unit three times with no errors or failures present. I advise the customer to run dishwasher cycle to ensure everything is working properly. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Woodway, TX 76712
Jonathan M
Job Details: 07/21/2021
"Arrived on site for a washing machine that?s making a loud sound during spin cycle. Inspected unit and wash area. Customer advised that it doesn?t happen all the way through spin but when it started to drain and spin is when the sound occurs. Ran the unit through a Spin cycle and immediately heard the sound as the drain pump kicked on. Found the unit pushed up against their dryer vent hose and pulled the washer out a few inches. Immediately the sound went away.Ran the unit through several tests by filling, draining, and spinning the unit and the unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near China Spring, TX 76633
Jonathan M
Job Details: 07/21/2021
Arrived on site for a Range that had a dented control panel. Inspected unit and work area. The customer advised that it appeared that the console was dented on the left upper hand side. Confirm customers complaint and replace the console . Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model GMC305PDT07
Near Killeen, TX 76543
Al
Job Details: 07/21/2021
"Arrived back on site to install previously ordered switches. After 1.5 hours of replacing all switches, the unit still gave the DOOR error. I Called WHIRLPOOL TECH LINE and spoke with STEVE SR# 7731308877 after multiple checks, I was told to order the 15 &. 20 amp fuses along with the TOD because I was only getting00.6 at the control from the L1-cabinet. Ordering the needed parts to complete the repair also another AUTHORIZATION. Also 2 Hours are needed to complete the repair ; ordrng 2 M0805102 (15 AMP FUSE)s and 2 M0805101 (20 AMP FUSE)s and 1 4450249 (THERMAL CUT-OUT (FUSE))"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Marble Falls, TX 78654
Cliff
Job Details: 07/21/2021
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11542867 (Pump)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near New Braunfels, TX 78132
Andrew
Job Details: 07/21/2021
"Arrived on site to test unit for getting cabinets too hot. Found unit is working as designed. Venting on bottom of unit is getting cabinet, handle and floor warm. Advised customer to have installation company insert given vent deflector. Temps in oven correct. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Robert
Job Details: 07/21/2021
Arrived on job for complaints of no water. Found hose kinked so moved refrigerator and hose to better location.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/21/2021
"Arrived on site for an oven that has no power. Inspected unit and work area. The customer advised that the unit does have power but that his touch screen isn?t working properly. Tested the unit and found the outer buttons on the control panel working but the inner screen where you try to bake or access tools would not respond. I called Whirlpool Techline and spoke to Joel SR# 7731299284. He had me check all my connections to the user interface and control board and power cycled the unit. The unit began working as designed. He advised that the issue was with a control glitch and that the customer just needed to power cycle his unit. He advised the customer to get his unit hooked up to Wi-Fi to ensure issues like this did not happen again. The customer advised that he is not hooked up to Wi-Fi and did not know how to set that up. I asked the customer if he wanted me to help him set it up. He advised that he would do it later. I gave him the WiFi care team?s number.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Austin, TX 78732
David Z
Job Details: 07/21/2021
"Arrived on site to diagnose dryer that was making a rattle when running. Ran unit and moved it around, and heart a metal rattle coming from the bottom. Removed front panel and found the screen housing support bracket had no screw in it and had come loose. Used an extra screw and reattached. Retested unit and verified rattle is gone.
We serviced a
WHIRLPOOL DRYER
Model MEDC400VW0
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site for dryer not running. Upon arrival found the unit would operate if I held the door closed indicating a door switch failure.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS4
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/21/2021
Arrived onsite for microwave with light issues. Upon inspection I found the hood light was dead and would not turn on no matter if the bulb was replaced. I accessed the socket and did not see any visible shorts or breaks in the harness. I could not get any voltage to the socket while trying to engage the light. I accessed the control board and found the chipset for the hood lamp had busted or split in 2 which would cause damage the loss of voltage. I am ordering the main control and socket jic to complete the repair. Office to R/S due to part availability. ; ordrng 1 W10849846 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG745H0FS1
Near Pflugerville, TX 78660
Wesley
Job Details: 07/21/2021
Arrived onsite and repaired ignition problem by replacing burner head left rear burner head. All checks good. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model GFE26JMMAFES
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site to install previously diagnosed part. Upon arrival replaced the mullion bar and found the unit operating and sealing as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Marcos, TX 78666
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit was burnt on the left side of the element. Ordering element. Office to reschedule ; ordrng 1 W10441445 (Heater)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Manchaca, TX 78652
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for front glass panel trim coming off glass. Found glue not sticking to glass from heat from oven. Ordering new front door glass office to reschedule. ; ordrng 1 W11176456 (Front door glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZS2
Near Lago Vista, TX 78645
Justin
Job Details: 07/21/2021
"Arrived on site to install previously diagnosed parts. I installed the new filter head and verified no cracks were in the lines or fittings. I found everything in good shape. I then activated the valve with the filter head exposed and found with the new head and a new filter, it still dripped and leaked out of the head. The water still did not dispense either, unless I removed the filter. I then changed the filter and found the same issue. I then checked the water pressure at the wall and found it good. I adjusted the pressure and got the water to dispense eventually, but the drip at the housing was still occurring. Regardless of where I set the water pressure the housing dripped. I blew through the filters in the old filter head and found air passing through still. This indicates possible carbon filter issues within the filter. I am finding the unit still running as designed with the filter out. I advised the customer on my findings and to possibly contact WP for an original filter. Call complete. No leaks observed at the end of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Leander, TX 78641
Tommy
Job Details: 07/21/2021
Arrived onsite for ice maker not making ice. Upon arrival found unit was operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78739
Kevin
Job Details: 07/21/2021
Arrived on site for refrigerator making a noise and door swinging on its own. There is no excessive noise happening during service call. If this issue continues requested that customer take a video To assist in diagnosis. Described all normal refrigerator sounds. Lifted front feet until door will stay in a position without swinging.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pflugerville, TX 78660
Wesley
Job Details: 07/21/2021
Arrived onsite and found incorrect door gasket had been received. Ordering correct door gasket.; ordrng 1 W11456682 (Door gasket)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Jimmy J.
Job Details: 07/21/2021
Arrived on site for CSI Oven interior has rough spots. Found bottom of oven had crinkles from foil or liner being placed over it. Took picture for sd pics. Used touch up paint pen to fill in the areas where the porcelain was missing where metal was exposed. Explained to customer they should allow it to dry for 4 hours to ensure the new touch up paint adheres properly. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78748
Scott
Job Details: 07/21/2021
"Arrived on site for poor wash performance. Found wash motor very weak . Replaced sump and motor parts Ran diagnostics cycle, Ill check it. No water leaks detected at time of service job complete"
We serviced a
UNKNOWN DISPOSAL
Model May-87
Near Jarrell, TX 76537
Jonathan S
Job Details: 07/21/2021
Arrived on site for garage disposal not operating and making humming noise. Inspected unit and work area. Checked motor and found locked up. Rotated motor to free up. Tested operation and found working as designed.
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Jarrell, TX 76537
Jonathan S
Job Details: 07/21/2021
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found unit leaning forward. Adjusted leveling feet. Performed diagnostics mode and tested operation. Found no signs of leak from underneath unit and toe plate insulation was dry with no water stains, indicator of leaking at door. Found minor signs of suds buildup. Spoke with customer on suds and service performed. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL OVEN
Model WFC315S0JS0
Near Austin, TX 78717
Jimmy J.
Job Details: 07/21/2021
Arrived on site for oven shows error messages E1 and F2. Upon entering found F2 E1 displayed. Inspected junction box area and all wires were connected properly. All connectors pare seated properly to the board. Called tech line and spoke to Drew and he had me place the oven in test mode. Could not replicate the error code in test. Drew suggested we replace the control. The control has already been ordered. Also found the back right counterweight was broken off. Ordering counterweight to return and install to complete the repair along with the new control. SR7731306225; ordrng 1 W11528354 (Control) and 1 W11135752 (Counterweight)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Buda, TX 78610
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for not cooling correctly due to defrost error, upon inspection found the unit had a bad thermistor placement, replaced both thermistors and control per last tech. All functions returned . Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Luis
Job Details: 07/21/2021
Arrived on site for no ice. Found ejector fingers hitting housing adjusted housing away from ejector ran icemaker through a cycle ice dumped and water filled housing.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
David Z
Job Details: 07/21/2021
Arrived on site to diagnose microwave oven combo with screen that freezes. Found touch screen unresponsive. Replaced console with new console and retested. Found unit working properly. Advised customer to connect new console to wifi. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
David Z
Job Details: 07/21/2021
Arrived on site to diagnose cooktop that customer said is not heating properly on big burner. Ran unit and did not see any visible issues and burner is hot. Checked wiring and found connector slightly loose. Tightened and verified all is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78745
Kevin
Job Details: 07/21/2021
Arrived on site and inspected dishwasher and found loose connection control board. After resetting it power has returned and dishwasher will complete a diagnostic cycle. Informed apartment maintenance that all cabinetry around dishwasher is crooked and partially broken. Installation of dishwasher is as good as it Can be. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Kayman
Job Details: 07/21/2021
Arrived onsite for dishwasher leaving white residue on dishes. Upon inspection I found no error codes stored in the unit. I ran diagnostics and found that all functions passed and are working as designed including the heater element which had a 8.9 amp draw at start then decreased as the element cooled. I found the unit to be over sudsing and the customer is using pods while having a in home water softener installed. I advised the customer on proper soap usage while on a softener and how it affects cleaning results. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Austin, TX 78737
Kevin
Job Details: 07/21/2021
"Arrived on site and inspected washer and found customer is experiencing lid lock not engaging in the beginning a cycle. At this time the lock is working properly started 2 normal cycles and locked and unlocked it several times in diagnostic. Will need to bring back control board, lock, and lid and replace everything to ensure repair on a second visit.; ordrng 1 W11259006 (Lid) and 1 W10810403 (Latch) and 1 W11162440 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Del Valle, TX 78617
Jacob
Job Details: 07/21/2021
Arrived onsite for unit not making ice. Looked at the ice maker and saw that the ice maker had ice cubes frozen over in the tray. Replaced ice maker. Tested the ice maker. Ice maker tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KFDC506JSS01
Near Austin, TX 78723
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for kickplate not staying on. Found clips ordering new clips office to reschedule. ; ordrng 2 W11318207 (Clip)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWB01
Near Austin, TX 78724
Jacob
Job Details: 07/21/2021
Arrived onsite for unit not keeping temperatures. Went ahead and replaced the defrost timer. Turned unit back on. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/20/2021
Arrived on site for Dryer paint cheeping in the back of the drum. Found rear bulkhead had large area chipping away. Took picture of damage and saved in SD pics. Removed rear bulkhead and installed new bulkhead. Dryer heating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78748
Leonardo
Job Details: 07/20/2021
Arrived on site to test unit for sleeve broken door falling. Test unit and found broken sleeve. Ordering new sleeve office to reschedule. ; ordrng 2 WP8268961 (Sleeve)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Seguin, TX 78155
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for freezing veggies in middle shelf, upon inspection found the air vents blocked due to shelve space, moved items around and adjusted temps, customer adjusted temps before and was already noticing difference
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Spicewood, TX 78669
Luis
Job Details: 07/20/2021
"Arrived on site for cooling issue. Powered unit on found control shutting itself on and off diagnosed a defective control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Austin, TX 78753
Matthew
Job Details: 07/20/2021
Arrived onsite to replace previously diagnosed parts. Replaced led module. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Killeen, TX 76542
Al
Job Details: 07/20/2021
"Arrived on site and 2/2 on a dryer not drying properly. Confirmed the complaint and found the customers ventilation system needs to be cleaned. The unit tumbles and heats, but the exhaust system vent has condensation inside. Customer will have ventilation system cleaned. JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Killeen, TX 76542
Al
Job Details: 07/20/2021
Arrived on site and inspected washer leaking underneath the unit. Customer advised the unit leaked all over her carpet and ruined it. I lifted the top to access the suspension portion of the machine and found a balled up sock in the recirculating dispenser that caused the water to overflow. Removed the sock and unit tested properly without any leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/20/2021
Arrived on site for CSI dw not dissolving detergent/not drying. Placed in diagnostics and got F1 E2. This was the only error code. Removed control and installed new control. Ran through full diagnostics cycle and dishwasher is running as designed. At end of diagnostics cycle dishwashers heating element was heating with water sizzling off element. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Andrew
Job Details: 07/20/2021
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76705
Jonathan M
Job Details: 07/20/2021
"Arrived on site to install previously diagnosed parts. Upon arrival disassembled unit and replaced the motor and timer. Reassembled and attempted to test unit but the problem remained unchanged. I called Whirlpool Techline and spoke to Dave SR# 7731293877. He had me do a voltage check at the terminal block from L1 to neutral and press the push to start button. Found the voltage at 110 V when the unit was idle jump to 244 V when the push to start was turned on. He had me do the same check at the wall and did not find any voltage changes. He advised that based on that alone, the issue was with the power cord neutral dropping out and the customer we need to replace their power cord. Advised the customer of Techline?s findings. Call complete."
We serviced a
HOTPOINT RANGE
Model RB787WH2WW
Near Killeen, TX 76549
Al
Job Details: 07/20/2021
"Arrived on site and inspected broken range bake element. Confirmed, removed and replaced it and unit tested as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC1
Near Waco, TX 76710
Jonathan M
Job Details: 07/20/2021
(CH) Arrived on site for washer detergent dispenser leaking. Upon arrival found the detergent dispenser completely melted through and both sides. The customer stated Whirlpool sent him a replacement dispenser. I removed and installed a new dispenser. After installation found the dispenser operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76542
Al
Job Details: 07/20/2021
"Arrived on site and inspected console not powering on. Confirmed the complaint and found the UI was unresponsive, but the main control was still working. R&R the console and unit tested properly. Advised customer to get a single out surge protector since the malfunction was caused by a recent lighting strike. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW1
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/20/2021
"Arrived on site for washer not powering on. Inspected unit and work area. Verified failure and removed top to trace voltage. Found voltage only going to control but not sending voltage out. Found failed control. Removed failed control and installed new. Tested operation and found suds buildup in unit. Spoke with customer on HE soap and suds. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS0
Near Killeen, TX 76542
Al
Job Details: 07/20/2021
"Arrived on site and inspected dishwasher issues. Ran diagnostics and found the unit filled, washed, drained and heated as designed. Unit may have been affected by recent lighting storms. No parts needed. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Waco, TX 76712
Jonathan M
Job Details: 07/20/2021
(CH) Arrived on site for cooktop burner flame being too high. Upon arrival we chef all burners for operation. The customer felt the burners weren?t low enough on the low setting. Attempted to make adjustments to the burner but it was already as low as it could go. The customer just wanted to have the unit checked to be sure. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDS16
Near Temple, TX 76504
Jonathan M
Job Details: 07/20/2021
"(CH) Arrived on site for oven not heating up. Upon arrival customer informed us that the unit was now working but when she was cooking when it first happened, it showed an Err code informing her there was an error in the middle of her cycle. When she went to start any other bake cycles, it would show that code and would not allow her to perform a bake cycle. Tested the unit and found it operating at normal temps.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US6HB00
Near Lorena, TX 76655
Jonathan M
Job Details: 07/20/2021
"Arrived onsite for a cooktop that is cracked. Inspected unit and work area. Found a chunk of glass missing from the front and a crack that had spidered all the way to the back of the cooktop.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QHS00
Near Killeen, TX 76542
Tyler
Job Details: 07/20/2021
Arrived on site for Bilton unit needing system repair. Upon arrival after disassembling and confirming unit previous diagnosis I found that the drip pan heater also had a leak in it and the drip pan heater will need to be ordered in order to complete repairs also found when trying to disassemble the unit that the waterline is too short and the cut off valve is not accessible to shut the water off and the unit will need a plumber in order to replace the T cut off at the front of the unit so we can remove the unit safely without causing any water damage office will need to reschedule once availability of part and a plumber has made the repairs is known.; ordrng 1 WP2004545 (Pan heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Briarcliff, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of of unit not completing cycles, found loose actuator, I adjusted and tightened actuator, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for a broken dispenser latch, upon inspection found multiple issues with unit , unit was missing door stop and had a broken dispenser hook. Ordering parts. Office to reschedule ; ordrng 1 W10671905 (Dispenser) and 1 W10082861 (Track stop)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Spicewood, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site to repair unit for loud noises, I replaced motor, belt, cam, gearcase and suspension. Unit tested good."
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS4
Near Andice, TX 78628
Tommy
Job Details: 07/20/2021
Arrived onsite for previously diagnosed parts. Upon replaced unit panel clip and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model JJW9830DDS
Near Spicewood, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of lower oven not coming on, found failed door latch in diagnostic mode.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Buchanan Dam, TX 78609
Cliff
Job Details: 07/20/2021
Arrived on site to diagnose a washer with no sound from control. Removed speaker from ui and reset connections. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Temple, TX 76502
Tyler
Job Details: 07/20/2021
Arrived on site for range needing previously diagnosed front right infinite switch. After installing needed part I reassembled and tested range. Found full functionality plus no indication lights were on indicating a problem. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL18IGX00
Near Austin, TX 78738
Luis
Job Details: 07/20/2021
Arrived on site for no ice. Adjusted icemaker housing to allow bail arm to move freely and allow icemaker to operator correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Berlin, TX 78155
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for leaking water, upon inspection found the unit was leaking from middle of gasket, realigned door and instructed customer to watch for door heater problems. All functions worked normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Cedar Park, TX 78613
Justin
Job Details: 07/20/2021
"Arrived on site for a washing machine with an F7E1 error code. Upon arrival the customer stated the unit had a very loud pop noise and then their entire laundry room filled with smoke. They also found debris and ash inside of the unit itself. They showed me a picture of the error code F7E1 which is for Tachometer missing. I checked voltage at the wall and found it good. The customer said they never had the breaker pop either. I gained access to the bottom of the unit and found it looking perfect. I then gained access to the control and found the control itself looking like it blew up in the middle and caught a small fire in the console area. I found the valve harness, latch harness, and lower harness all burnt. The console was also very burnt on the back as well. I called techline and spoke to Joel and received SR# 771294691. He recommended to ohm out each individual component, replace all of the harnesses, replace the control, replace the console, and any component that ohmd out bad. The drain pump read 1.5 ohms, which is way out of range (it should be 18-22 ohms). The capacitor read open as well, which is incorrect. Everything else checked good. I am ordering the lower and all different upper harnesses, lid lock, cap, drain pump, control, and UI to install. We will also install and bring back the actuator due to the tach error code. Office to reschedule. ; ordrng 1 W11394572 (Latch) and 1 W11130934 (Valve Harness) and 1 W11551294 (Power Cord Harness) and 1 W11413339 (Console) and 1 W11112920 (UI) and 1 W11405458 (Lower Harness) and 1 W11399437 (Drain Pump) and 1 W11162560 (Capacitor) and 1 W11543998 (Control)"
We serviced a
WHIRLPOOL DRYER
Model CGD9050AW1
Near Lampasas, TX 76550
Justin
Job Details: 07/20/2021
Arrived on site for a dryer not heating. I access the coin slot and bypassed the coin start. I ran the unit for 30 minutes monitoring the heat fluctuations at the vent. The unit was cycling well with the vent on and off. The temps ranged from 110?F to 190?F. I found the unit at the time of service running as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Georgetown, TX 78633
Lou
Job Details: 07/20/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F7E4. Cleared the codes and continued with testing. The unit failed to complete diagnostics. I tilted the unit back and found gearcase oil on the rotor, harness shield, all four panels and on the floor. When I canceled the testing, I found water had leaked out on the floor. I raised the top panel and found water droplets on the back corner of the right panel. I tested the cold valve in diagnostics and then drained the water and found a hole in the internal drain hose (photo). Reassembled the unit and found the leveling feet were not raised when unit was installed causing the rotor to sit on the floor during a heavy load. I advised the customer of my findings and am ordering the gearcase, slider, clutch, internal drain hose and main control (jic). Unit was left unplugged and water source turned off at the wall. Office to schedule return service due to the availability of parts.; ordrng 1 W11553446 (Internal drain hose) and 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11419171 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 07/20/2021
"Arrived on site for a refrigerator with the door not sealing properly when closed. Upon arrival the customer stated that they felt the door did not have the same suction it used to have, and that the RC seemed to be less cool than it used to be. They also pointed out a small tear on the outside of the gasket. I found they have not had any frost build up in the unit. Upon further inspection I found the gasket tear to be non functional and no cause for concern (pic in SD). I checked temps and found the RC at 39?F, this being after the door was opened for a while. I found the right door having very little suction when opening and not automatically closing. I found the door sealing fine, but the gasket a little low on the top. I adjusted the door up and it improved. I informed the customer it could also be the closer, but I was not 100% certain, The door was now closing and sealing as designed. I had the customer confirm the door was as it was prior, and they agreed.
We serviced a
WHIRLPOOL RANGE
Model WFC130M0AB0
Near Jarrell, TX 76537
Lou
Job Details: 07/20/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the cooktop burner switches shorting out, I removed and replaced the all four switches and tested. Unit is operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Spicewood, TX 78669
Luis
Job Details: 07/20/2021
"Arrived on site for ice clumping. Found door gasket to ice vents misaligned,removed gasket reinstalled gasket and housing checked seal good,also advised customer to use ice more often and clean ice bin every 2 weeks SR#7731290907"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Austin, TX 78746
Kevin
Job Details: 07/20/2021
"Arrived on site and inspected range and found left rear burner is sputtering, swapped orifices, burner base and head with the matching one in front of it and issue did not change. Put a large pot over flame to remove any possibility of a draft effect and this did not change issue. Attempted to adjust valve through stem and this didnt change issue. Spoke with techline and they recommended replacing valve. 7731296254 Sent video to SW and CSorder W10892370 and W10893052"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78747
Kevin
Job Details: 07/20/2021
"Arrived on site and disassembled washer and carried out repair from first visit, tub was not replaced.
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Kyle, TX 78640
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of lights not working, I replaced main control and all leds, unit still did not have lights working in RC. Spoke with CS, unit has internal wiring issue,
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Austin, TX 78738
Luis
Job Details: 07/20/2021
Arrived on site for water leaking. Diagnosed water leaking from icemaker housing and paint chipping from housing,replaced icemaker assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Pflugerville, TX 78660
David Z
Job Details: 07/20/2021
"Arrived on site to diagnose refrigerator dripping water from dispenser area. Examined unit and found that water was building on the dispenser door exterior (room side). Checked door gasket and found no air gaps in the gasket, no ice buildup indicating an air leak. Talked with SW and checked dispenser heater. Found 11k ohms resistance, and 120v going to heater. Called tech line and talked with Bruce, SR7731286574. Heater is IN the door, and can not be replaced by itself. Foam shifting can move the heater further from the dispenser causing the door to sweat. Ordering new door and AUTHO to resolve.; ordrng 1 Autho (Autho) and 1 LW10913113 (Freezer Door - Stainless)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78736
Kevin
Job Details: 07/20/2021
"Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Replaced actuator with truck stock and it is now able to complete an automatic test cycle. Also ran a calibration cycle and washer is operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/20/2021
"Arrived on site to install previously diagnosed part. Removed triton UI and installed new triton UI. Made no change to ice maker status. Customer now experiencing warm temps in the fridge. Freezer cooling at 3 degrees Fahrenheit and fridge is at 60 degrees Fahrenheit. Reached out to AE Tech support, they referred me to service pointer W11033419D. Ran test 128 and found version was 6.0.0 instead of 7.0.0. Will order a new control board and evaporator cover to complete the repair based on the S code S27311. Customer signed the defrost waiver. .; ordrng 1 W11333076 (Control) and 1 W11167902 (Evaporator cover)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/20/2021
Arrived on site for dryer having long dry times. Inspected unit and work area. Performed air flow test with vent on and found restriction in air flow (red light). Removed vent and tested and found good air flow(green light). Found home venting clogged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Austin, TX 78730
Scott
Job Details: 07/20/2021
"Arrived on site for no ice . Ran diagnostics got e5 IM thrmistor error. Ran harvest and fill , all checked normal . Thermistor on IM homed out of range . Replaced ice maker . Ran harvest and fill all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Austin, TX 78751
Leonardo
Job Details: 07/20/2021
Arrived on site to install new stoppers. Installed stoppers test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWQ00
Near Pflugerville, TX 78660
Scott
Job Details: 07/20/2021
Arrived on site for filter stuck in housing . Found filter stuck . Unable to remove supply lines from housing . Will need both supply lines . No water leaks detected at time of service. Call to set return ; ordrng 1 2255012 (Line supply) and 1 W10274362 (Supply line)
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Austin, TX 78702
Jacob
Job Details: 07/20/2021
Arrived onsite to replace both controls. Replaced both control. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Kyle, TX 78640
Jacob
Job Details: 07/20/2021
Arrived onsite for unit not washing the dishes. Tested unit in automatic diagnostics and the sump and motor would not turn on. Unit will fill and drain. Ordered control just incase it may be needed. Office to reschedule ; ordrng 1 W10875442 (cntrl-elec) and 1 WPW10605057 (pump and motor assy)
We serviced a
GE OVEN
Model JGBS30DEK2WW
Near Austin, TX 78724
Leonardo
Job Details: 07/20/2021
Arrived on site to replace bake burner orifice to LP. Replaced orifice test unit and unit test good flame nice and blue no gas smell job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 07/20/2021
Arrived on site to test unit for oven turning itself on.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78747
Leonardo
Job Details: 07/20/2021
Arrived on site to test unit for unit not drying. Test unit and found heating element coming on as designed. Advised customer to use rinses aid to help unit dry. Job complete.