Arrived onsite for previously diagnosed parts. I replaced the control and tested the unit. Unit will now complete cycles and drain when needed. No more constant draining is present. Unit operates as designed. Call com0lete. No leaks present. Installed W11607637 Control.

"Arrived on site for loud noise. Customer played recording with noise present and door open noise is gone,ran diagnostic during fan test customer stated same noise but will increase in sound. Ordering a new fan motor assembly. ; ordrng 1 W11578030 (Fan motor)"

"Arrived on site. Found not alot of items in fresh food section,ran diagnostic all thermistors passed ran diffuser test passed ran fan test passed,ran heater test passed. Ran icemaker fill found water leaking from fill tube,added tube extension ran fill test no leaks. Changed fresh food temp setting. No one available for signature. ; used 1 W10496649 (Tube) from stock"

"Arrived on site for no cool. Ran diagnostic test 40,in test 40-3 compressor locked up not starting diagnosed unit will need a new compressor. Unable to access compressor compartment. Unit will need to be removed and accessible in both compartments with dispenser door installed customer is going to return unit if not they will call into office if they continue with repairs."

"Arrived on site to test unit uneven door, tested unit found unit it functioning as designed, the left hinge does not have a spring per designed and has a wobble when the door is closed, explained to customer that it's a new designed and replacement of parts won't change anything, unit is functioning as designed job complete no parts installed"

"Arrived on site to test unit for noise, tested unit found noise coming for rusted idler pulley, replaced all parts in repair kit and tested, unit is now running as designed job complete installed 4392065"

"Arrived on site for unit leaking water. Upon arrival, customer stated they will see water from the front when running after 5 to 10 minutes. Ran diagnostics and found no leaks after running for 1 hour. Only sign of a leak is water marks found in front of the tub lip (picture attached). Cleaned all spray arms and instructed customer on loading and detergent use. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site for microwave light being out. Removed and found under carriage bulb was bad. Replaced bulb and verified operation. Call complete. 8206232A

"Arrived on site for unit not heating. Upon arrival, proceeded to test unit and found unit heating after testing multiple times. Spoke with PR and stated to check connector on the transformer that goes to the magnetron to see if its tight and secure. Explained the customer the situation the potential of a loose connection to the magnetron and the transformer needs to be replaced. Customer stated they will call KitchenAid customer care for any accommodations. Unit is functioning as designed. No parts needed"

Arrived on site for refrigerator not cooling. Unit was unplugged. Missing start device. Used known good start device and compressor just hums then kicks out on overload. Will need new compressor. Back panel was missing all screws. Start device missing. Customer said last company took them. Recovered refrigerant. Replaced filter drier and compressor. Added access valve. Pressure tested. Vacuumed and recharged. Verified operarion. Call complete.

"Arrived on site for oven not powering on. Upon arrival, customer stated the unit will fluctuate in temperature and will not stay consistent. Customer mentioned there was a couple of instances where the oven temperature exceeded the preheated temperature which leads to the potential fuse blown in the unit. Proceeded to replace W10839510 main control and WPW10545255 thermal fuse. Tested unit and now unit is functioning as designed."

Arrived onsite for Right front burner not working. Inspected and found element not inserted into receptacle. Positioned burner correctly and unit is now functioning properly. Took pics. No one onsite for signature.

Arrived onsite for unit it making a buzzing sound. Found unit took a while to duplicate noise. Found external vibration noise. Used mastic to reduce vibration. Unit is cooling and functioning properly. Job complete

"Arrived on site for noise issue and dispenser spout issue. Dispenser spout leaning hard to right,ran diagnostic tested fan motor, damper and compressor test no odd noise,customer played video noise is normal operating sound of new R600a compressor. Removed ui adjusted Dispenser spout reassembled dispenser area tested water dispenser unit working as designed"

Arrived on sote for refrigerator not cooling on freezer side. Found unit was reading 30f and -10f. Amp draw on bk wire going to inverter was only 0.08. Unit is not have any heat transfer. Discharge line does not feel hot. Will need a new compressor as it is insufficient. Office will call to schedule. ; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)

"Arrived on site for Normal cycle defaulting to Spin off when starting. Upon arrival, ran diagnostics and passed with no issues. Found no errors stored. Proceeded to set to Fast Spin and started unit. After about 2 minutes, powered unit off, turned back on and defaulted to Fast spin. I unplugged it for 1 minute, plugged back in and defaulted back to spin off. Manually set to fast spin and again and started unit. Powered back off and turn on again and defaulted back to Fast spin. Ran Drain and Spin and waited until entire cycle is done and checked default Spin on Normal cycle again and stayed on Fast. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

Arrived on-site for dishwasher starting by itself. Customer said that the unit randomly starts on its own. I ran factory diagnostics and the unit functioned perfectly. I couldn't replicate the issue but she confirmed that it's actually going in to a full wash cycle. The control is already ordered for return visit. Office will need to reschedule when it arrives. No parts used. Sr#7741262723; O-emld tckt

"Arrived on site for washer not finishing cycles. Upon further inspection, i found that the washer was continuously draining while in stand-by. I placed fhebunit into diagnostics and observed errors F1E1 F3E1. F8E1. I checked the pressure hose for an obstruction or damage. I verified that the hose was ok. The pressure sensor has failed and will need to replace the control to fix this issue. I am ordering the control. W11608056. Office to schedule return service when part becomes available. No water leaks observed during service.; ordrng 1 W11608056 (Control)"

Arrived on site for tub filling with water when not in use . Found valve e leaking . Replaced valve WPW10247306. Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete

Arrived on-site for washer making a humming noise. Found unit stuck in drain mode. Checked that the pressure tube wasn't kinked or loose. Checked harness resistance to drain pump. Got 21.5. Not getting any led lights and can't get in to diagnostics. I'm ordering control(W11608056) for the return visit. Office will need to reschedule. No parts used. ; ordrng 1 W11608056 (Control)

"Arrived on site for cooktop and oven not heating. Upon arrival, found burnt harness to the terminal block (picture attached). Complex will provide power cord. Ordering W11531755 main harness. Superintendent agreed to reschedule Mar 8th. Agreement done via phone call. No one available to sign; ordrng 1 W11531755 (Main harness)"

Arrived onsite for unit still not heating/drying properly. Ran diagnostics and found f7-e1 no heat error. Ran test cycle and confirmed heater did not energize. Disassembled and found heater was internally faulty. Replaced heater and tested. Unit is now energizing. Also showed customer that heater is now functioning and unit is getting hot. Customer will monitor. Job complete

Arrived onsite for speaker dull and buzzing concern. Accessed panel and found debris had caught on the speaker drum and was preventing normal projection. Removed debris to repair speaker sound and tested. Unit is now operating as designed. All checks good.

"Arrived on site , replaced ui console . Deleted passed error codes . Preheated both ovens . All checked normal. Both ovens heated to 350 and no new error codes . Job complete W11093251 installed"

"Arrived on site , replaced led driver control W10895844. Lights are now working. Vent fan working . Job compete"

Arrived on-site for refrigerator randomly turning off after 7 or so days per customer on arrival on arrival found unit was cooling and after 5 minutes of being on-site. The unit kicked over into a defrost mode and all operations appear to be working as designed but I did find some voltage Drop from the Power supply control and replaced it W10830278. Found voltage dropped no longer present and unit working as designed.No leaks present call complete

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and attempted to calibrated the unit. The unit failed to calibrate; therefore, I began to test the components. I tested the actuator for a possible F7E5-failed shifter and following the tech sheet, I found the actuator has 2.5 kohms at the J16-1 to J16-2. I then tested voltages atthe J16-1 to 2 and found 120V. Tested at the J2 molex connector at pins 1 and 3 and activated the shifter in Manual Diagnostics and found 5VDC in spin and 7VDC in agitation, which it should've read 0VDC. I tested the harness from the control to the actuator and found good continuity throughout; therefore, leading to the actuator being bad. I advised my customer of my testings and findings and I am ordering the actuator and capacitor and will return with all prescreened parts. Scheduled return service for 04/07/25 (Routing). Unit left unplugged for safety and no water leaks observed during service. W10745340; ordrng 1 WPW10006355 (Actuator) and 1 W10804665 (Capacitor)"

"Arrived on site to inspect dryer turning black near the vent. Upon further inspection, I found black markings on the rear bulkhead near the right lint chute vent (photo). I explained to the customer that it's normal for the interior of the dryer to have colors inside and it's due to different types of colored clothing such as red clothing, blue jeans or any other type of colored clothing. Customer did not accept that answer and began to compare their old dryers to the current dryer. I gained access to the rear of the unit and removed the rear panel and terminal block cover and inspected the element, cutoff, thermostats, fuse and terminal block. I removed the element to show the element is not the cause of the black markings inside the drum area. I contacted techline and spoke to Chris and advised of the situation and Chris provided a text to my cell phone and I provided a photo of the discoloration on the rear bulkhead. Chris advised that the discoloration is from some of the clothing and there's no safety issue. I had my phone on speaker so the customer could hear that the issue is not a safety issue and is normal for the interior drum area to get discolored. Chris provided SR#7741281822 which I provided to my customer and recommended they contact Customer Service for further assistance. While inspecting the terminal block, I found the block split into two separate pieces (photo). Using a block from my van stock (WP3397659), I removed and replaced the block and re-wired the block and tested. Unit is operating as designed. No lint observed during service, job completed. WP3397659"

Arrived on-site to install ordered brackets. Installed 2 brackets(wp8269145) and 2 screws(w11551549) unit is secured properly.

Arrived on-site for range tripping the breaker. Verified the issue. Checked that it was getting the correct power at terminal block. Removed ground. Installed broil element (w10856603 and control(w11548749. This unit does not have a bake element. Heated unit to 500. Amp draw never got over 16. Hooked the ground back up and tested unit. Everything is working as designed. Called safety sr#7741232299

Arrived on-site for range with no power. Found that the breaker was tripped. Customer said it tripped while using bake mode. The power at tblock is correct. I removed the ground and installed a control(w11707155) and bake element (w11182108) heated unit to 500 degrees. Hooked the ground back up and cycled unit. Everything is working as designed.

"Arrived on site to inspect refrigerator with dents in both doors. Upon further inspection, I found a dent on the freezer and refrigerator doors. I replaced both doors and the nameplate. The unit is operstimg as designed. No water leaks were observed during service. W11575716 LW10638683 W1117852. No one on site to sign"

"Arrived on site to inspect dryer, tripping the circuit breaker. Upon further inspection, I gained access to the terminal block and found that one wire was loose. I found that the terminal block was slightly damaged. I replaced the terminal block and made sure it was wired correctly and securely. I tested the dryer, and the dryer is no operating as designed. I called safety to document my findings. SR 7741258097. 279320"

"Arrived on site to washer leaking water into tub while unit is in standby. Upon further inspection, the customer advised that the hot and cold lines were reversed. I found that the inlet valve was not shutting all the way. I replaced the valve and recalibrated and tested the machine. The machine is now operating as designed. No water leaks observed at the end of service. W11513255"

Arrived on site to test unit for flames not adjusting. Adjusted flames to recommended. Unit is now working as designed. Job complete.

Arrived on site. Diagnosed a defective led module per service pointer installed updated led module all leds working as designed. Autho S84638. Used 4 w11632139; used 4 w11632139 (Led) from stock

"Arrived on site. Over temp and po indicator light on,checked temps reading good 38 and 0 reset error codes ran diagnostic all test passed."

"Arrived on site to test unit for not cooling, tested unit found minimal frost pattern on evaporator with compressor running really hot, found leak in pre cooler, replaced compressor, precooked, access value and dye drier, vacuumed system down, vacuum held good, charged system 5.5oz with R600, unit developed a good frost pattern unit is running as designed advised customer to monitor for the next 24vhours before loading job complete installed W10233960, W11678305, WPW10143759, W11506635"

"Arrived on site for complaint of ice sticking together and not dispensing found rusted auger motor shaft ordering shaft,ice door plate and ice door. Customer requesting before 10 or after 11 on Friday 4/4; ordrng 1 W11448633 (Ice plate) and 1 W11228132 (Shaft)"

Arrived on site for fridge making rattling noise . Ran diagnostics all fans sound normal. Found dampner will sometime time rub on gears and make ratcheting noise . Replaced dampner WPW10594329. Reran diagnostics dampner is no longer making noise . No water leaks detected at time of service. Job complete

Arrived on site for washer still shaking and damage found. Customer says lights loads were good but once towels were washed unit was shaking. He removed bottom pane. Found rear left shock was not installed properly. Found co trol shield bent and half taken down. Removed rear panel. Proper installed shock. Used foil tape to secure shield properly. Verified operarion. Call complete. No parts.

"Arrived on site to install previously diagnosed and ordered parts. I installed stalled the dishwasher tub. The door panel was damaged aout of the box. I am reordering the panel W11613571. Office to schedule return service. No water leaks observed during service. W11513977. Vacant unit, no one on site to sign ; O-emld tckt"

Arrived on site for compactor not starting cycle at all . Found start switch is malfunctioning. Ordering switch . Call to set return ; ordrng 1 W10813586 (Control) and 1 9871829 (Switch)

"Arrived on site to install previously diagnosedand ordered part. I replaced the cooktop harness. I tested the unit and found there were multiple econdary issues. I found that the rear right burner was open and that one switch was shorted, causing the 'hot cooktop' light to be illuminated when not in use. I also found that the control was displaying error F1E0 internal control failure. I replaced the element and the switch and will need to order the control W11747105. WP3149400 W11396790 W11396691. I am scheduling for 1/7; ordrng 1 W11747105 (Control)"

"Arrived on site to inspect washer not starting a cycle. Upon further inpsection, the customer advised that the washer would not start after hitting the start button once. I explained to the customer that the machine has a two step startup routine, per Technical Service Pointer #: W11648603. I explained to the customer that he can either push the start button 2 times or turn the selector first and then push the start. I tested the machine and the machine is operating as designed. No water leaks observed during service. No parts installed"

"Arrived on site to diagnose washer not draining well. Customer says it does drain some, but takes a while. Diassembled unit and checked trap. Found a shout color catcher sheet had gotten stuck in trap and almost fully blocked drain. Removed debris and reassembled unit. Tested drain and fill and verified unit working as designed. No parts needed."

"Arrived on site with new door and hinges, replaced door and hinges, verified operation. Call complete. Vacant no signature"

Arrived on site for dishwasher leaking. Inspected and confirmed leak coming from sump assembly. Showing F9e1. Confirmed diverter is been leaking and cause it to short. Replaced sump/motor assembly. Cleared codes and verified operation. Call complete. WPW10605057

Arrived on site to diagnose refrigerator making noise. Customer showed me video which identified noise as squeaking damper. Replaced damper and tested unit. Verified unit working as designed with new damper. Parts used - W11236851.

"Arrived on site for oven, not turning on on a rival confirmed issue and found gfci breaker had tripped. I replaced the w11747105 control and w11182108 bake element. I reassembled and set the oven to 525 degrees on bake and found oven working as designed withouttripping breaker. Call complete"

"Arrived on site with 2nd man for unit not powering on. Upon arrival, down stacked dryer to access washer harness and controls. Upon disassembly found connection to ui not connected. Secured connection. Ui still not powering on. Found green indicator light on control mot present. Need to replace control. Replaced control W11549931. Test unit and is operating as designed. No leaks present. Job complete. This is a new build apartment. There is no one to sign off completion of repair when completed but notified him by phone"

"Arrived on site for customer complaint of noise issue. Found splutch wearing out, I replaced splutch and actuator, ran calibration, unit tested good. Parts used w10721967 and w11454372."

Arrived on site for refrigerator not making ice. On arrival confirmed issue and found e5 in test 56. Found ice maker bad and replaced it. Tested ice maker and found no leaks and it working as designed. Informed ed customer to allow 24 hrs to fill bucket call complete

"Arrived on site for customer complaint of door making a noise when opening and closing. Found door stop on FC door looses and scraping on top of RC door. I tightend the door stop, unit tested good. Builder not on site to sign."

"Arrived on site for customer complaint of door seal issues. Found top right corner of FC door gasket detached from door, I inserted gasket into door, unit testedg good. Builder not on site to sign"

"Arrived on site for customer complaint of ice maker issues. Found fill tube not in correct position causing water to leak into the freezer. I adjusted the fill tube, unit tested good. Builder not on site to sign."

"Arrived on site for making a noise and not cooling. Upon arrival unit is moved to vacant apartment #3412. Upon arrival, inspected unit. Condenser fan and evaporator fan are running but compressor is not. The compressor clicks from time to time but does not operate. Compressor is hot to the touch. Need to order R600 sealed system repair. Ordering compressor, access valve and uv drier. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10843121 (Access valve)"

Arrived on sitw for microwave not opening or shutting door properly. On arrival confirmed issue and found door broken and unable to latch into holders replaced W11173813 door and found unit working as designed. Call complete

Arrived on site for back of freezer icing up. Evaporator panel and top rack are incased in ice. Evaporator fan is operating but there is no air flow to RC . Unit will need to be thawed out to access fc components. Ordering heater and retaining with prescreened parts. Office to reschedule.; ordrng 1 W11547652 (Heater)

Arrived on site for unit not turning on. Checked voltage at wall voltage good. Checked fuse checked out just f8ne. Called SW for assistance verified 120 power to motor but motor will not turn on. SW and verified motor is the issue. Ordering motor office to re schedule. ; ordrng 1 279827 (Motor)

"Arrived on site for a dryer that is not starting. Inspected unit and work area. The customer stated that the the dryer just will not come on regardless of which setting he puts it on. I confirmed the customers complaint and checked voltage. I found proper voltage and polarity. I checked all heating components and found the thermal fuse open. I checked the heater and did not find it grounded against the side cabinet and the heater in good shape. I replaced the thermal fuse and tested the unit on a timed, dry high heat cycle. I found the unit begin to work and operate as designed with temperatures fluctuating as designed. Call complete. WP3392519."

"F0-E9 off balance load detected , F0-E5 off balance load, F0-E8 water ring, too much residual water detected ,F1-E2 motor drive over voltage,and F9-E1 drain pump long drain. Found water in tub. Removed water manually. Ran a drain cycle and pump energizes begins draining but then stops draining and remains buzzing. All other components operate correctly. Raised unit to inspect drain. Found parts of slider on floor. Inspected slider and has all parts. I believe the water in tub is the cause of spinning out of balance. Need to replace drain pump. Ordering drain pump. Off ice to reschedule ; ordrng 1 W11396717 (Drain pump)"

Arrived onsite for nuissance tripping complaint and initiated process outlined in the service pointer. Replaced both elements. Initiated burnoff and unit is now operating as designed. Reported nuissance tripping resolution to SAFETY Sr#7741267096

"Arrived on site for customer complaint of upper oven not working, found failed bake ignitor, replaced ignitor, unit tested good. Part used wpw10324738"

"Arrived on site for customer complaint of no power. I checked power at terminal block on dishwasher, power tested good. I removed the door and found pinched L1 WIRE, I fixed damaged wire and tested dishwasher, unit tested good. Customer not home to sign."

"Arrived on site,ran diagnostic diagnosed a defective compressor, replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. Wpw10143759,w11547313"

"Arrived on site to replace previously ordered parts. Upon arrival, customer stated the unit will be stuck on the wash and will not proceed. Upon inspection of the lower unit, found capacitor to read 48.3 MFD calling for 50. Found no debris around the sensing ring, Proceeded to replace W10721967 splutch assy, W10913953 shift actuator, W11239857 belt, W11395618 capacitor and WPW10427633 cover pulley. Ran diagnostics and found cold water valve buzzing with little to no water entering the tub. Inspected for debris and found no debris in the valve filter. Cleared both hot and cold water lines and proceeded to replace W11210459 valve. Ran diagnostics and now water is flowing as normal and all tests passed with no issues. Asked customer to run a cycle with a load that triggered the symptom to recreate issue and found unit passed with washing step without any issues. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site. Replaced main control and ui assembly, ran diagnostic all test passed checked freezer temp reading 10 and slowly dropping. W11626126,w11752962"

"Arrived on site to inspect unit for dent. Inspected panel and found dime size dent on the right side of the panel (image attached). Replaced panel (W11730279) and inspected, no defects on the new panel. No one on site for signature. Unit now appears as designed, job complete."

F5E4 MVW7230HC1 Arrived on site for a washer not starting client has to unplug the plug again. On arrival F5E4 was on the display customer error or bad control. I ran diagnostic and found defective main control and latch was defective. I replaced both parts calibrated and tested product works as it's designed no water leaks visible from main water supply.

WED8000DW0 Arrived on site for a dryer not heating enough. On arrival I found dryer over heating i tested ventilation to home and it was in bad condition. I instructed client to clean vent to his home . No parts installed product works as it's designed.

"Arrived onsite for ice not dispensing. I found the auger motor to have failed. I replaced the auger motor and no function is still present. Ice door opens. While testing with GC I found the motor to be receiving correct ohms readings at 101 however, motor is not receiving voltage. I found the motor to have knocked out the control. I replaced the control and unit now dispenses as designed. No leaks present. Call complete. Installed W11228132 SHAFT, W10822606 AUGER MOTOR, AND W11664342 CONTROL."

"Arrived on site to replace previously ordered part. Upon arrival, found wrong part delivered due to system error on MS update. Confirmed drain pump is receiving 20.5 ohms and 120v on the output side of the EMI. Found control board fuse is out. Ordering correct W11549931 control and W11578225 drain pump. No water leaks detected at this time. Front off agreed to reschedule Mar 8th. Front off plans to move washer to vacant unit for fixing due to tenant needing working washer. ; ordrng 1 W11549931 (Control) and 1 W11578225 (Drain pump)"

"Arrived on site to replace previously diagnosed part. Upon arrival replaced blower wheel (WP697772) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced ice maker (W11658802), fill tube heater (W11087201), valve (W11482383) and UI (W11636543). Positioned ice maker housing making sure air intakes are sealed properly and not leaking air. Ice maker harvested properly and filled with adequate amount of water. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not spraying water. Upon arrival customer stated unit will fill but will not spray or wash. Tested unit, found wash motor not engaging. Replaced wash motor assembly (W11460945) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed control, cam, shift actuator and capacitor, replaced and tested unit is now running as designed no leaks detected job complete W11481722, W10721967, W11395618, W11735316"

"Arrived on site to test unit for not drying. Upon arrival customer stated each cycle that is ran gets completed fully but clothes still end up damp. Ran a vent test, test shows venting is poor, but good for gas units. Started a dry cycle while monitoring the glow from the igniter. Initial cycle the unit did not ignite. Canceled cycle and started another one, igniter began to glow and unit ignited. Canceled and started another cycle, igniter would not glow and there was no ignition. Suspecting an issue with the flame sensor and igniter causing unit to ignite sporadically and not dry/heat. Replaced flame sensor (WP338906) and igniter (279311). Tested unit, after running multiple cycles the unit ignited every time and would also reignite after cycling off. All components are properly engaging and unit is now running as designed, no gas leak detected, job complete."

"Arrived on site to test unit for not blowing. Upon arrival maintenance stated there is not air leaving the exhaust causing the unit to shut down from overheating. Tested unit, found drum spinning but blower wheel is not. Gained access to internal components and found the belt on the motor has been kicked off and chewed up. Blower wheel is not damaged. Replaced motor (W11234001) and tested unit, all components are properly engaging and unit is now running as designed, job complete."

Arrived on site to test unit for oven light not working. Found relay on board was shorted due to faulty socket. Replaced control(w11126814) and socket(W10856866). Unit now working as designed. Job complete.

"Arrived on site to test unit for constantly running. Upon arrival customer stated she ran a cycle and at the end of it the unit continued to run. Has to unplug to stop it. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed and has to be replaced. Will replace on return visit. Ordering part, no parts installed, rescheduled for 04/04.; schdld next appmnt for 4/4 FRI !"

"Arrived on site to test unit for no heat. Upon arrival verified issue, element is not engaging. Ran a vent test and found vents still have very poor airflow. Ran vent test without vent pipe attached and test showed good airflow. Reiterated the importance of proper airflow to the customer. Tested components and found TCO reading open. Per 1-year warranty replaced TCO (W10900067) and tested unit, element is now engaging and unit is heating, customer verified. Advised to customer to hire a professional vent cleaning service to remove all lint from the venting system. If TCO fails once again and we find the venting system is still restricted, customer would be responsible for additional payment. At the time of service unit is running as designed, job complete."

Arrived on site to test unit for not spinning. Found motor seizing up. Verified with claims motor covered. Replaced motor(WPW10508324) and unit is now working as designed. Job complete.

"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced washer motor, unit tested good. Part used w11416362"

"Arrived on site for customer complaint of FR burner not lighting, found failed electrode, i replaced electrode, unit tested good. Part used wp9782116"

"Arrived on site to test unit for not heating properly, tested unit found shorted bake element, replaced and tested unit is now running as designed job complete installed W10779716"

"Arrived on site for customer complaint of unit not advancing, found failed lower harness, I replaced harness, unit tested good. Part used w11643701"

"Arrived on site for customer complaint of condensation around freezer gasket, found freezer door gasket not sealing. I adjusted freezer door tracks to make a better seal, unit tested good."

"Arrived on site to inspect cooktop error codes. Upon further inspection, the customer advised that they were using a griddle on the far left two burners and the unit shut off and displayed E2 error code. Also, the customer advised that they went to use the unit and when they turned the power on, none of the burners would turn on until they cycled power to the unit and then it operated properly. I researched the tech sheet and found an error code sheet that described the E2 error code as the unit overheated and to allow it to cool down. I attempted to duplicate the user interface complaint and found the unit operates as designed every time I tested. Customer advised the error code happened a few times and they would cycle power and it would go away and one occasion they went to use the unit and the unit was cold; not used and the error code came on then went away and the unit operated as designed. I contacted techline and spoke to Chris andmadvised of the complaint and my findings. Chris advised that there is no tech sheet to perform a diagnostics from; only a wiring diagram and looking at the diagram, there could possibly be a glitch in one of the user interfaces. Provided SR#7741272215. I am ordering the left, right and center UI's and office to schedule return service due to the availability of the parts.; ordrng 1 W11333464 (Left UI) and 1 W11333463 (Center UI) and 1 W11333446 (Right UI)"

"Arrived on site to test unit for noise during spin, tested unit found shield has fallen off causing damage to cam belt and actuator, replaced parts and tested unit is now running as designed no leaks detected job complete installed W11481722, W11239857, W10721967"

Arrived obsite for freezer light not turning on. Upon arrival I found the door switch to have ice on it causing the switch to stay in the up position. I de thawed the ice keeping the switch stuck and suspect the door was left cracked at one point. I verified the gaskets are sealing and unit is now operating as designed. No leaks present. Call complete. No parts installed.

Arrived on site to diagnose washer that was not locking. Found water in unit and cycles not starting. Checked under unit and found drain pump section of the lower harness completely broken off. Replaced harness to resolve. Tested unit and confirmed proper operation and drainage. Parts used - W11643701.

"Arrived on site for washer not going through cycles. Found f5e2, f3e2, f0e4, f0e3, f2e1. Ran test and all components pass. Removed rotor and inspected for oil and there was none at this time. Removed control panel and checked water valve for any leaks. Checks good. Found control panel responding properly. Found customer is holding button for too long. Also found debris in door pocket that may have it preventing door from closing all the way. Working as designed. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the intermittent failure of the control panel/user interface, I removed and replaced the control panel then gained access to the microwave door switches and adjusted the switches to allow the door to close properly and register it being closed. Reassembled the unit and tested and unit is operating as designed. Job completed. W11598176"

Arrived on site to diagnose washer with lid lock not working. Examined unit and found it was full of water as not draining. Tilted back and found broken wire at the harness Y causing rhe failure. Connected wire enough to drain and replaced harness. Tested unit with new harness and verified all working as designed. Call completed. Parts used - W11643701.

"Arrived on site to test unit for not powering on, tested unit found console corroded, replaced console and tested, unit is now running as designed no leaks detected job complete installed W11135391"

"Arrived on site for not powering on. Upon arrival, unit is unplugged. Restored power and control is responding. Ran diagnostics and there are no saved error. Ran a diagnostics cycle and unit completed correctly. Found unit is being loaded incorrectly and lid is opened after fill. Advised customer on operation of unit and if the sensing light is blinking to press start again. Ran a normal cycle and unit is operating as designed. No leaks present. No parts used. Job complete"

Arrived on site to replace previously ordered part. Upon arrival proceeded to replace W11502823 control. Tested unit and now unit is functioning as designed . No water leaks detected at this time

Arrived onsite for dryer not working or tumbling. I found the unit to heat but not tumble. I disassembled the unit and found the belt snapped and the motor end to have broken off. I was not sent with a motor. Returning tech to use the repair kit belt and replace the motor. Ordering 279827 Motor assm and 341241 Belt. RS for 04-07-25.; ordrng 1 279827 (Motor assm) and 1 341241 (Belt)

Arrived onsite for unit not draining. I found a F9E1 long drain present. I looked underneath the unit and found the black wire to the drain pump split at the y. I replaced the lower harness and tested the unit. Unit is now operating as designed and completing cycles. No leaks present. Call complete. Installed W11643701 Harns-Wire.