Arrived on site for no cool in fresh food and thawing in upper section of freezer. Found middle section and up not defrosting uploaded pic called tech support gave history information being sent to product review team.SR#7741041291

Arrived on site for dishwasher needing wpw10482480n motor. On arrival reconfirmed issue asks installed part. Tested unit and found dishwasher working as designed. Call complete

Arrived on site for f9 eo error code misfired. Replaced maintenance control like Paul had recommended and tested. Unit is now functioning properly and as designed to job completed

Arrived onsite to inspect dishwasher not washing properly upon further inspection found ran diagnostics f8e2 f7e1 f6e6 f6e4 bad motor pump replaced wpw10671942 ran diagnostics again cleared codes ran test cycles unit is working as designed no leaks observed during service

"Arrived on site to test unit for continuous spin. Upon arrival customer stated issue has not been resolved, will reach rinse/spin and it will continuously rinse, spin the clothes out and repeat. Could not mimic issue. Contacted techline, per tech line the actions of the unit are indicating the unit thinks the load is off balance. It will input water and try to rebalance. Potentially a harness issue if unit is not physically getting off balance. Replaced harness (W11643701) and started a quick wash with clothes inside the unit and monitored. Unit was slightly off balance due to uneven clothes, during the small of balance the unit got stuck in that cycle. Would rinse, then spin, slow all the way down, engage drain pump and redo that whole process. Paused cycle and redistributed clothes more evenly, resumed cycle and unit spun once more and cycle completed. Contacted techline once again, per techline issue is now looking like its in the drive system. All bottom end components to be replaced and cycle ran again to ensure balance loads. Ordering parts required, rescheduled for 05/15 AM.; ordrng 1 W11239857 (Belt) and 1 W11481722 (Shift actuator) and 1 W11026785 (Motor) and 1 W11399437 (Drain pump)"

Arrived on site for unit not turning on. Inspected unit found unit does turn on but drain pump motor constantly running not allowing you to do a was cycle. Unit will need a new control ordering part office to reschedule ; ordrng 1 W11578827 (Control)

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit functioning quietly. When I pulled the unit out, it began to make a loud rattling noise. I removed the rear cover to gain access to the condenser fan and found the blades rubbing on the fan shroud. I removed the shroud and fan assembly and adjusted the fan motor and secured it with a ziptie and re-installed the assembly and retested. The fan is operating as designed and the blades are no longer rubbing on the shroud. It appears that where the fan motor mounts to the shroud is worn and not holding the fan motor in place causing it to sag and then causing the fan blades to sag hitting the shroud. Issue has been corrected and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to replace previously diagnosed parts. Upon arrival found valve is cracked from factory and cannot be used. Will need to order new valve. Ordering part, no parts installed, rescheduled for 05/13.; ordrng 1 W11158805 (Housing)"

Arrived on site to repair previously diagnosed issue radiant sensor replacement. Replaced sensor and tested unit is now functioning properly and as designed to job completed

"Arrived on site for continuous water pooling on top of freezer gasket. Upon arrival, confirmed same issue as before. There are no signs of dripping from ice maker, door gaskets, etc. called techline and spoke with Nathan SR#7741539403 and stated to add foam seal underneath bubble of top freezer gasket. Ordering W11159728 foam seal (2). No water leaks detected at this time. Office to reschedule ; ordrng 2 W11159728 (Foam seal)s"

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC modules failing and per service pointer #W11460554, I removed and replaced all of the LED modules. When I removed the waterbox cover, I found a wet blood red liquid substance on the underside of the waterbox cover. I found it was coming from the water dispenser valve to hinge water tube. When I removed the water tube, I found the substance on the water tube, but not inside the tube. Using my boroscope, I placed the boroscope inside the channel for the water tube and found more of the red colored substance inside. I took several photos of the substance and contacted techline. I spoke to Kurt and advised of the original complaint and what I had found. Kurt provided a text to my phone and I provided photos to Kurt. Kurt advised that the substance appeared to be mold. I advised that when I removed the water tube from the cabinet, I felt warm air come out of the channel at the hinge. My thoughts were that due to the cold water going through the tube and the warm air caused the condensation build up inside the channel and over time created the mold. Kurt agreed and documented my findings and saved the photos to the file created. Kurt recommended contacting Safety on the next business day to see what they recommend. Kurt also recommended cleaning the channel and replacing the water tube. Provided SR#7741543334. I advised the customer of my conversation with techline and am ordering the valve to hinge water tube and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No water leaks observed during service. W11683243; ordrng 1 W11686800 (Valve to hinge water line) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to repair broken range handle. Handle is not broken missing hardware. I have no spare screws for this. Ordering parts office to reschedule No one on site for signature ; ordrng 2 W10031790 (Screw)s

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and main harness due to the element relay on the main control shorting out and melting the harness. Once i had the parts replaced, I tested the unit it and it is operating as designed. No lint observed during service, job completed. W11728014, W11736786"

Arrived onsite for unit running for 5 minutes then stopped. Inspected and found knock out plug for disposal was not taken out. Removed and tested. Unit is now functioning properly. Job complete

"Arrived on site to test unit for not heating properly/ door issues. Upon arrival customer stated the heat is never correct, will either burn food or will take 3x as long to cook. Also feels hot air coming from the door. Started a cycle at 350?, console showed unit reached 350? but the actual temp was 225?. Sensor is reading temp as 370? out of range. Will need to return with sensor and control, also recommend console replacement. For door gap recommend placing shim under right side to raise and even the doors. Ordering parts, no parts installed, rescheduled for 05/14.; ordrng 1 W11649136 (Control) and 1 W11598120 (Sensor) and 2 4387828A (Shim)s"

"Arrived on site to replace previously diagnosed control, tub and sump, replaced parts and tested unit is now running as designed no leaks detected job complete installed W11025157, W11513977, W10906428"

"Arrived on site to test unit for long dry times. Upon arrival customer stated unit takes multiple cycles to dry. Ran vent test, test shows no restrictions and good airflow. Ran a cycle, unit ignited initially but did not reignite. Replaced igniter (279311) and flame sensor (WP338906). Tested unit, unit is now cycling properly and re-ignition is a success. Unit is now running as designed, no gas leak detected, job complete."

"Arrived on site with parts ordered. Replaced gearcase, actuator and splutch. Recalibrated. Ran diagnostics test. All components pass. Call complete. No leaks. Advised customer to use less soap. W11449840"

"Arrived on site for no lights in freezer section. Opened freezer door,switch disengaged switch fully extended ui not reading door open diagnosed a defective switch, installed a new switch assembly tested operation light working unit working as designed. W11445850"

"Arrived on site to test unit for no power, tested unit found it has power but door switch is broken, replaced and tested unit is now running as designed job complete installed WPW10237959"

"Arrived on site to test unit for not going through cycle, unit does not have proper connections customer wants to reschedule for 5/14; schdld next appmnt for 5/14 WED !"

"Arrived on site for water not dispensing. Diagnosed frozen line in fresh food section,defrosted lines,adjusted tubing,adjusted settings tested water dispenser unit working as designed"

"Arrived on site. Diagnosed defective door,replaced fresh food door checked door seal good.no one available for signature Lw11259517,w1123753"

Arrived onsite for dishwaser console not responding on normal cycle button & prediagnosed parts upon arrival replaced control W11622500 console W11629914 ran diagnostics found no errors ran normal cycles unit is working as designed no leaks observed during service

UXT4130ADS2 Arrived on site for a oven hood not working. On arrival I found light was working but not the fan I checked voltage at the switch and the readings were not correct for the fan . I replaced fan motor and tested product works as it's designed no.

Arrived on site for washer with bellow falling off unit. On arrival found front clamp w11032829 broken and replaced it. Found unit working as designed with no leaks. Call complete

Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that the unit shut down mid cycle and has not been able to start a cycle since. I found the basket full of water upon entry and the unit would not drain. I checked underneath and started wiggling the wires on the wire harness. I found the unit start to drain indicating an issue with the wire harness. Ordering the wire harness and rescheduled the customer to 5/14. No parts were installed.; ordrng 1 W11643701 (Lower harness)

"Arrived onsite to inspect washer not completing cycles upon further inspection found valve have alot oh, calcium buildup. Ohm's 1.3 replaced damaged capacitor W11395618 & valve W11513255 ran calibration & test cycles unit is working as designed no leaks observed during service"

Arrived onsite to inspect dryer not turning on upon further inspection found thermal fuse shorted thermal cut off shorted replaced 208148 & wp3392519 tested unit cycles unit is working no heat ordering parts Wp3387747 schedule follow up 05/15/25; ordrng 1 WP3387747 (Heating element)

Arrived onsite to inspect washer making noise & no spin upon further inspection found bad gearcase leaking oil replaced gearcase W11454734 splutch assembly W10721967 hub nut W10528947 belt W11239857 washplate W10902814 ran diagnostics found no errors ran calibration & quick wash now there a draining issue ordering parts office to schedule ; ordrng 1 W11116592 (Control) and 1 W11095106 (Harness-wire) and 1 W10876600 (Drain pump)

WOED3030LS01 Arrived on site for a dubble wall oven tripping breaker. On arrival verified that the oven was tripping breaker i flipped breaker back on and tested and sure enough it tripped breaker . I wasn't sent with the bake and broil elements I ordered parts and returning parts will be needed. I rescheduled client for 5/14/25.; ordrng 2 W11617232 (Broil element)s and 2 W11545804 (Bake element)s

DU1100XTPBA Arrived on site for a dishwasher not draining. On arrival I did see water at the bottom of the the dishwasher. I pushed canel/ drain and the drain pump kicked on and drained all the water out. I ran diagnostic and didn't see any error codes all tested passed even drian uploaded photo the only issue I did find was the drain hose was not at a up position I uploaded before and after photo. I tested again product is working as its designed no water leaks visible from main water supply no parts used.

"Arrived on site to inspect wall oven microwave combo unit not working and showing an error code. Upon further inspection, I placed the unit in diagnostics showing error codes F8E0-blower failure, F1E1-ACU failure, and F1E5-inverter board failure. I cleared the codes and using my microwave tester, I tested the microwave for 30 seconds and found it operating as designed. I tested the oven on Bake at 350 degrees and found the blower not turning on. I pulled the unit out to gain access to the blower and main control. Placed the unit back into diagnostics and tested the blower on low setting and tested voltage and found 120V. Tested the blower on high and tested voltage and found no voltage and in both testings, the blower wheel failed to turn. Based off the F1E1 error code and not getting voltage on the high setting, I removed and replaced the main control and blower assembly and retested. Unit is operating as designed. I reassembled the unit and placed it back in its space and retested and unit continues to operate as designed. Job completed. W11598119, W11448962"

Arrived on site with new magnetron. Removed oven from wall. Removed panel. Replaced magnetron. Verified operarion. Call complete. W11346197

Arrived on site for microwave intermittently turning display off. On arrival customer described how it would sometimes turn off but not always at random. I replaced the w11194422 ui and also insured energy saving mode was turned ed off and found unit working as designed. Call complete

Arrived on site to inspect unit for damaged tub. Pulled unit out and found damage on the right-hand side at the back of the tub. Replaced the tub and tested the unit. Unit tested good with no leaks present. Job complete.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer provided a video of the water leaking on the left side from under the door. I found the leak was intermittent and if the lower spray arm was turning and spraying too much water from one end. I placed the unit in diagnostics showing no error codes and tested. While testing, I removed the outer door panel so I could monitor the reservoir at the bottom of the door for overflow. I could not duplicate the leak, but based off the video and how the leak is occurring, I removed and replaced the lower spray arm and retested. Unit continues to operate as designed. I recommended the customer monitor the unit and if it leaks again to get a photo of the dish placement and location of the leak. No water leaks observed during service, job completed. W10837249"

"Arrived on. Site for fridge making clicking noise and temp getting a bit warmer . Customer says temps have been normal since putting in service request. Temps are normal. Ran diagnostics. Compressor, evap fan ,dampner checking g normal. Did find fz door rails are having alot of play . No frost or monster build up at time of visit . Ordering rails . Set return 5/16 AM. ; ordrng 2 W11658403 (Fz slide rails)s"

"Arrived on site for dryer making noise, found loud noise as drum turns. Removed top panel. Found scratches on drum. Removed front panel. Found right side frame was bent and hitting drum as it turned. Turned frame back to original position. Drum now has clearance. Verified operarion. Noise gone. Call complete. No parts."

"Arrived on site ,replaced gas valve assembly. Ran dryer thru several heat cycles . Longer making buzzing noise . Double checked gas connections. No gas leaks detected at time of service. Job complete"

"Was moved to 335. Arrived on site for sealed system repair. Recovered existing refrigerant. Replaced precooked, drier, acess valve and compressor. Pressure tested and it held at 250. Vacuumed and recharged. Verified operarion. Call complete. W11557671"

"Arrived on site for ice build up in freezer. Checked door seal good,gasket sealing correctly all around,removed door found some ice droplets by switch, added adhesive to gaps between liner and cabinet reinstalled door checked seal good."

WEE760H0DE0 Arrived on site for a range not heating correctly. I checked for error codes none came up. I used my meter to test the temperature on bake at 350 and it never reached 350 only to 225. I inspected the bake element and it has failed . I replaced bake element and tested again this time it reach 350 degrees. Product is working as its designed.

Arrivedmon site replaced front latch and rear latch with motor. Ran self cleaning g and door is latching and closing properly . No other issues found . Job complete

Arrived on site for no ice. Ran forced harvest icemaker attempting to harvest but failed replaced defective icemaker ran harvest test passed icemaker filled with water. Wpw10300024

"Arrived on site to test unit. Knocked on the door and spoke with the customer, who stated we were scheduled for the previous day and did not arrive or call. Customer reported the unit is currently working properly. No service performed."

"Arrived on site to diagnose the issue with the left front burner not heating. Tested the unit and confirmed that the indicator light turns on, but the burner does not get hot. Pulled the unit out and removed the glass cooktop to access the switches and heating elements. Tested the switch and found it to be burned out. Replaced the switch and tested the unitonly half of the burner was working on the high setting. Replaced the burner as well, then tested the unit again. Unit is now working properly. Job complete"

Arrived on site to replace the control board and console that were ordered during the previous visit. Pulled the unit out and replaced both parts. Tested the unit by preheating the oven to 350?F. Unit is functioning properly. Job complete.

"Arrived on site to inspect wall oven tripping the breaker. Upon further inspection, I reset the breaker, pulled the unit out and tested the incoming voltage. I measured proper voltage to the unit. I measured the elements and found them to be in good condition and not finding any shorts. The customer advised that he had used the oven 1 time since the last service and it tripped within a minute. Based on the previous service I replaced the control and ran another burnoff process by removing the ground and running a bake cycle at 500 degrees for 30 min. I measured the voltage under load and did not observed any drops or spikes in voltage. I measured 12 amps. I reattached the ground and reassembled the unit and set back on bake at 500 degrees and set the cooktime for 2hrs. Did not observed the unit trip after repair. I called saftey to document. SR 7741488296"

"Arrived on site to inspect washer drain pump not turning off. Upon further inspection, I placed the unit in diagnostics showing error code F3E1-pressure sensor fault. Cleared the code and the drain pump kicked on. I cycled power to the unit and gained access to the main control and removed and replaced the main control and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11607637"

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear a loud banging noise when the motor turned on. I disassembled the unit to get access to the motor and found the rear chassis motor mount bent on the left side; the motor front and rear mounts not seated correctly, and when I went to remove the blower wheel from the motor axles, i found the wheel cross threaded on the axle. When I removed the motor, I found the rear motor mount was damaged (photos). I removed and replaced the motor and blower wheel and reassembled the unit and retested. Unit is operating as designed. No lint observed during service, job completed. WP694089, 279827 No one available to sign for receipt. Texted the customer to advised of my findings and repairs"

"Arrived on site to service refrigerator not dispensing. Upon arrival, the customer advised that he will no longer need service and that was fixed yesterday. Unit is operating as designed"

"8021Arrived on site for no ice. Ran diagnostic no water flow to pan,removed filter good flow unit passed all other diagnostic test,installed new filter customer provided, ran a clean cycle on unit."

Arrived on site for leaking dishwasher. Found lower spray arm cracked . Replaced spray arm . W10837249. Ran diagnostics. No water leaks detected at time of service. Left spray arm with customer . Quic picked surrounding area. Job complete

"Arrived on site to inspect washer that died in the middle of cycle, locked lid and left water in the tub. Upon further inspection, I found the tub locked and full of water. I gained access to the control and measured the drain resistance from the control. The pump and harness read good. The machine had a failed control. I replaced the control and drained the washer. I calibrated machine and ran a test. The washer is now operating as designed. No water leaks observed during service. W11419171"

Arrived on site to diagnose washer that was not draining or starting. Found standing black water on arrival. Drained unit and found sediment / debris in the drain pump forcing a replacement. Customer said they just got the unit and had tried washing 2 towels and it had failed. Cleaned out unit and verified proper operation. Unit working as designed. Parts used - W10919003. Noone here to sign for ticket. Call completed.

"Arrived on site for a range that is flashing an F1 E0 (main control failure) error code. Inspected unit and work area. The customer advised that the machine has recently stopped flashing. The error code, but that it's been intermittent, where it'll pop up on the screen and won't work. I ran the internet through diagnostics and confirmed the customer's complaint. I went ahead and replaced the control and tested the unit. The unit began to work and operate as designed. Call complete. W11764616."

"Arrive on site for a microwave that has no power. Inspected unit and work area. I did confirm the customer's complaint and gained access internally. I found the thermal fuse blown and checked door switches. I found the lower interlock assembly wobbling. When the door was closed, potentially, causing all the switches not to be engaged or disengaged properly at the same time. I replaced the thermal fuse and lower interlock assembly and tested the unit. The unit began to work and operate as designed. Call complete. W11822140 and W11707984."

Arrived on site to test unit for handle falling. Removed door to secured handle. Secured handle test unit and unit test good job complete.

"Arrived on site for a refrigerator that is leaking water. Inspect the unit and work area. The customer advised that they think they figured out the problem. They said that the installers who installed their refrigerator did not tighten inlet hose on either the wall or the inlet valve. They advise that since they turned off the water, they have not had any other issues. I gained access to the back and found no evidence of any water trace or leaking. I found the drip pan in good condition without any cracks. I did see mold and mildew damage on the wall behind the. Refrigerator that seemed to be about 4 to 5 feet high at the start and leading down to the floor. I did advise the customer that it appeared that they may be having issues within their wall but could not determine sufficiently. The customer advised that they were going to open up the wall after this service, but they just wanted to make sure that the issue was not coming from the refrigerator. I did advise him that it appeared. Everything was in good condition, and I could find no potential leagues present based on my checks. The unit is working and operating as designed. Call complete. No parts weren't installed."

"Arrived on site for a wash machine that has no power. Inspected unit and work area. The customer advised that the girl washing machine went out after one of these recent storms and that she also lost a couple of TVs and internet. She advised she has tried plugging the unit into other outlets but the ,machine will not come on. I gained access to the control and found no lights present on the control. I checked voltage going to the control and found proper voltage. I checked for voltage, going to the user interface and found the unit completely dead and not sending voltage anywhere. I checked all my loads and found them within range. I replaced the control and ran the unit through a diagnostic cycle. I found the unit working and operating as designed. Call complete. W11419171."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I found the customer has a water softener system and RO system. I found the RO system drain hose is installed correctly in the lower P trap under the sink. I found the element is broken. Therefore, the unit is not heating properly, which will cause the unit to not clean well without hot water. I placed the unit in diagnostics showing error code F7E1-failed heater and cleared the code and continued with testing. Unit operated as designed except for the obvious broken heater. I removed and replaced the heating element and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use (water softener & RO system). No water leaks observed during service, job completed. W10518394"

"Arrived on-site for a washing machine that is blinking. Inspected unit and work area. The customer advised that the unit will sometimes start a cycle, but if it does, the lid lock will continue to click and we'll stop mid-cycle. I tested the unit and confirmed the customers complaint. The customer also explained that he has a weird sound coming from his drain pump. I remove the drain pump and found a nail abstracting.The drain pump. I removed the obstruction and replaced the latch assembly. I tested the unit and found the unit working and operating as designed. Call complete. W11307244."

"Arrived on site to diagnose washer not fully spinning out some loads. Examined unit and tested. Found no abnormal vibrations, unit was just slightly off level. Checked for codes and found an F8E1 for slow fill. Ran full diagnostic tests and found no failures at all. Advised customer unit has to be perfectly balanced, or tub will bang and stop loads. Could not duplicate any failures and unit is working as designed. Call completed."

"Arrived on site to follow up on refrigerator repair. On arrival I checked temps and found RC at temp, and FC at 4 and still dropping. Customer confirmed they have not had any cooling issues at all, just noise.ice bin was full, all FC items frozen. I added sound pads around the evap cover since the sound they played sounded like evaporator fan rattle on the rear cover. This should fully resolve the vibration. I replaced the cracked plastic covers on the evap cover as well. Found no need for sealed system repair as frost pattern is present, and was likely examined after defrost last visit. Parts used - W11113654 x3, W10157765, WP67003924, WPW10175909. Call completed."

"Arrived on site for range tripping during bake cycle. On arrival verified unit had 243v L1&2, 121 L1- & L2-n, 0 n-g. Found amp draw was 10 and 14 for bak3 and broil and found unit could heat to 500 degrees without any issues. Customer also stated when I arrived that they had heated unit on broil the bake for over an hr and issue had resolved itself once they used bake since before my arrival. Reported findings to safety team Sr#7741478000. No parts installed call complete"

"Arrived on site to diagnose unit not washing. Tested the unit and found it filling with water, but the wash motor was not running. Checked voltage at the motorcorrect voltage present, but the motor was unresponsive. Replaced sump and motor assembly. Retested the unit it is now operating properly. Job complete."

"Arrived on site to test unit for not heating properly, tested unit found shorted heating element and oven control, replaced parts and tested unit is now running as designed job complete installed WP9762215, WPW10308477"

"Arrived on site to test unit for not draining, tested unit found wire broken on the drain pump harness, replaced harness and tested unit is now running as designed no leaks detected job complete installed W11568984"

Arrived on site for refrigerator leaking water on the floor. Found freezer has a block of ice. Drain line is clogges. Removed drain pan. Removed shelf. Cleaned and cleared clogged drain line. Verified operarion. Call complete.

Arrived on site to test unit for upper rack falling. Yes tumor and found broken wheel tub on right rear. Ordering wheel tub and stopper rescheduled for 5/14 ; ordrng 2 W11458872 (Wheel tub)s and 2 WP8565925 (Stopper)s

"Arrived on site to test unit for not producing ice, tested unit found ice maker is cycling and is filling oroper amount of water, but noticed that when running a harvest cycle the ice that came out was very small slivers, from experience from from other units that had the same problem, the fill logic is corrupted and the UI will need to be replaced, also recommend recommend replacing ice maker and ice box fan as precautionary, ordering parts rescheduled for 5/15; ordrng 1 W11636543 (UI) and 1 W10846539 (Ice box fan)"

"Arrived on site to test unit for not advancing. Upon arrival customer stated they will start a cycle, once it starts all lights will shut off. Verified issue, when drain pump engaged the lights shut off and cycle canceled. Found drain pump reading out of range. Replaced drain pump (WPW10730972) and motor control (WPW10384843) as precautionary. Drain pump will engage for a second before once again shutting down. Found F01 pump driver/ relay error code stored. Unit will require control to fix issue. Ordering part, office to reschedule.; ordrng 1 WPW10525358 (Control)"

"Arrived on site to diagnose unit showing F8E4 error code. Found F8E4 water in float error in diagnostics. Removed kick plate to access the float and discovered water in the float tray. Removed the water and tested the unit no leaks were present during operation. Advised customer to be cautious when loading the unit, as improper loading can prevent spray arms from rotating correctly, potentially causing water to concentrate in one area and leak. Job complete."

Arrived on site for door not properly closing. Customer has to sometimes use tape to keep it shut. Since it doesn't close then it doesn't start. Display shows countdown but doesn't recognize door closing. Diagnostics shows no errors. All components pass test. Ordering new latch assembly and strike since previous visit was also about this. Reset for Thursday am. ; ordrng 1 W11412299 (Door latch) and 1 W11545309 (Strike)

Arrived on site to diagnose unit with no power. Tested the unit and found the breaker was turned off. Turned the breaker back on and preheated the oven to 500?F; the breaker did not trip during operation. Advised customer to leave the unit on for an hour and a half to complete the burn-in process. Job complete.

"Arrived on site to test unit for not keeping temp and condensation. Upon arrival customer stated unit is condensation a lot inside the RC. Inspected unit, found vertical mullion was flipped when the door was open causing the mullion to not enter its track to align the doors. That caused a 1 gap. Customer did not realize the issue, instructed customer on how doors are supposed to look and close. Customer is now aware of potential causes. Will be monitoring unit for improvement. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for noise. Upon arrival customer stated when a cycle is started the unit will make a strange noise. Started cycle and customer stated the louver opening and closing is the noise. Informed customer that is the flap opening whenever the blower fan is engaged, that noise cannot be eliminated and is normal. Unit is running as designed, no parts installed, job complete."

Arrived on-site for dryer not heating. I verified the issue. Found the thermistor and the element is OL. I'm ordering WP8577274 thermistor for return visit. Air flow is weak. Getting 240v at t block. No parts used. ; ordrng 1 WP8577274 (Thermister)

Arrived on-site to install ordered parts. Installed handle cover(w11701949) and screws(w10850046) unit is operating as designed no one available to sign.

Arrived on-site to install ordered parts. I installed housing (wpw10394053) and used liner repair kit (8201700) took picof repair.

Arrived on-site for washer not cycling. Found latch error code. Installed latch(w11565030) and tested unit. Everything is working as designed.

"Arrived on site formrange tripping shen oven was used. On arrival verified voltage was 250 L1&2, 125 L1n & L1n, and 0 ng. Replaced w11182108 bake element, w10856603 broil element, and w11707168 control. Found ampmdraw at 10nand 14 for both elements and unit could heat to 500 without tripping breaker. Unit works as designed. Call complete"

"Arrived on site to test unit for not heating. Upon arrival customer stated she has never used the oven and the first time she did the bake cycle would not heat. Customer is not aware on how to start a cycle. Presented customer the steps on how to start a bake cycle, unit ignited and began to heat as designed. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to install previously ordered part. Replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete

Arrived onsite for dryer making noise. Upon arrival customer stated after maintenance leveled the unit the noise has not come back since. I tested the unit and found it operating as designed and no abnormal noise present. I suspect because the dryer was out of level the unit was either vibrating and causing noise or the blower wheel cover was leaning too much on one side and causing it to touch the blower wheel. No noises of concer present. Call complete. No parts installed.

Arrived onsite for unit not draining. I found the harness to be showing OL from the control and confirmed there is a split in the y going to the drain pump. I replaced the harness and added a clip from the old one to secure the pump wires. When testing the unit I found gearcase oil present and the belt to squeal. Will need a gearcase and belt and return with cam. Ordering W11449840 Gearcase and W11239857 Belt. RS for 05-15-25.; ordrng 1 W11449840 (Gearcase) and 1 W11239857 (Belt)

"Arrived onsite for unit drain pump continuing to run. Unit was powered off on arrival. Powered unit and pump kicked on. Ran diagnostics and found 3/1 pressure system fault, 1/1 control failure . Control will need to be replaced. Ordering control. Office to reschedule ; ordrng 1 W11603810 (Main control)"

Arrived onsite for washer drain pump running. Found F3E1 pressure system fault. Per service pointer replaced control. U it is functioning properly. Job complete

Arrived onsite for dryer with no power. I found the breaker tripped. When running the dryer with the top off i found the control to be flashing. This is causing the breaker to trip. I replaced the control and unit is now operating as designed and not flashing at time of service. Call complete. Installed W11733952 CNTRL ELEC.

Arrived onsite for unit with F8E4 present. I found the drip pan to have water and lifing the float. I found the door gasket to have water trails indicating the door gasket has failed. Will need to order a door gasket for repair. I checked the vent and found it to check good. No water leaks sighted from the vent. Ordering W11483553 Gasket Dor. RS for 05-14-25. No parts installed.; ordrng 1 W11483553 (Gasket Dor)

Arrived on site for dishwasher with a bad smell. On arrival found no erros or motor failures. Found issue is because the sink plumbing is backed up and backing water back into dishwasher. Found washer working as designed. No parts installed Call complete

Arrived on site to install new door. Replaced control door LW10648584. Job complete

Arrived on site for light not working in microwave. Upon arrival inspected unit. Control panel and oven operate correctly. Pull microwave oven combo from cabinet. Disassembled unit to access bulb and control. Bulb is good. Found loose connection at control. Secured all connections and test unit. Unit is operating as designed. Job complete. No parts used

"Arrived on site for not operating correctly. Upon arrival inspected, inspected unit and is running. Am getting cold temperatures in both sections. Ran temperature tests. Get 2 degrees in FC with correct air flow and 26 degrees in RC. Cooling is operating continuously with temperatures met. Inspected evaporator and have correct frost pattern. Did find thermistor in case in ice. Replaced thermistor WPW10384183 and control W11546690. Unit is operating as designed. Job complete"

Arrived onsite for washer drain pump running. Found F3E1 pressure system fault. Per service pointer replaced control. Unit is functioning properly. Job complete

"Arrived on site for not operating with F1-E6 error. Upon arrival inspected, ran diagnostics and get error code F6-E1 microwave magnetron. Found wave guide cover is blown. Pulled microwave oven combo oven combo from cabinet. Disassembled unit. Found antenna on magnetron is blown into pieces contacted Techline for assistance. Spoke with Jonathan . Verified I could not see any metal splatter in wave guide. Recommended replacement of magnetron. Replaced magnetron and test unit. Unit is operating as designed. Job complete SR#7741533617"

Arrived onsite for squealing noise on washer. I found the cam and belt worn causing the noise. After replacing the unit i could hear what sounds like the gearcase gears grinding against each other but no oil present. I pulled the washplate off with no issue and found hair around the shaft. I cleared the hair but issue is still present. I'm able to pull the shaft vertically up and down indicating a failed gearcase is present. Ordering W11454372 Gearcase to continue with repair. Washplate came off easily. RS for 05-15-25 and return with all parts. Installed W11239857 Belt and W10721967 Splutch Assm W. No leaks.; ordrng 1 W11454372 (GCASE)

"Arrived on site fire not making ice. Upon arrival , inspected unit and container is empty . Ran test 15 for bin sensor and shows bin full or not present. Ran ice maker harvest test and completed correctly. Ran water fill test and is correct. Found optic harness at ui is not connected. Secured connection and retest #15 and now get correct reading. Unit is operating as designed. Job complete"

"Arrived on site for unit now washing properly . Upon arrival, found error code F7E6 motor fault. Cleared code. Proceeded to inspect underneath unit and found shifter arm broken. Proceeded to replace W10721967 splutch and W10913953 shift actuator. Tested unit and in addition found hot water line now flowing correctly. Inspected valve and found debris on the valve. Cleared both hot and cold lines and cleaned all debris. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"