Arrived onsite for frosted freezer cabinet following install. Found improperly assembled freezer drawer. Rails ruined. Replaced rails and defrosted. Unit is now operating as designed. All checks good. Unit is now operating as designed. W11758402

"Arrived on site to replace the control board due to the start button not responding. Replaced the board, tested the unit, and confirmed all buttons are functioning properly. Started the unit, and it tested good. Job complete. Part used: W11683480."

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11416362 sump&motor. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to inspect a unit that was not draining. Tested the unit and heard the motor attempting to run, indicating a blockage. Used a shop vac to remove standing water. Removed the drain motor and discovered glass inside. Cleared the glass and tested the unit again, but additional glass was still present in the drain pump. Removed the drain pump once more and found more small glass fragments. After clearing the remaining glass, I ran another test, and the unit operated properly. Job complete no leaks detected at this time."

"Arrived on site to test unit for leaking tub, tested unit found tub leaking upper joint, replaced tub and tested, unit is now running as designed no leaks detected job complete installed W11409866"

"Arrived on site for unit not going into wash cycle. Ran test cycle unit would just fill then stop not draining. Inspected underneath found wire harness at drain pump broken replaced wire harness. Also found what look to be a little bit of capacitor oil went ahead and replaced as well. Tested unit drain pump works but still no wash cycle replaced control and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts used w11513246 , w11395618 and w11643701"

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7741117945 and spoke to safety, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168. Parts are labeled and set to be returned per wpl safety request?"

Arrived on site to repair previously diagnosed issue pump and motor replacement. Replaced puump and motor assembly and tested. Unit is functioning properly and as designed to job completed. No leaks present at this time. Parts used w11025157

Arrived onsite for previously diagnosed parts. I found the control to be the issue as it was wigging out and not allowing me to enter diagnostics or start a cycle. I replaced the control and tested the unit. Unit now operates as designed. No leaks present. The console was not bowing up i took the console off and inspected it. I realize a glare was hitting the console and looked like bowing was occurring. Call complete. Installed W11683480 control.

"Arrived on site to replace previously diagnosed tub, replaced tub but when the wash plate was removed it cracked, ordering part, will need to replace wash plate on 3/12; ordrng 1 W10902814 (Wash plate)"

Arrived on site to test unit for RC not cooling. Found diffuser not opening. Replaced diffuser assembly(W11645127). Diffuser now opening as designed. Advised customer to monitor. Job complete

"Arrived on-site for refrigerator not cooling on arrival. Confirm failure and upon further inspection. I found a restriction in the evaporator causing unit not to pump refrigerant through the system properly. I replaced w11578004 evap coil, w11506635 access valve,wpw10143759 uv drier, w11580057 compressor. Pulled vac and re charged system with 47g of r600. Waited until half of evap coil was frosted evenly and found unit working as deisgned with no leaks. Reported findings to techline Sr#7741079083. Call complete"

Arrived on site to test unit for not drying. Found unit is heating properly but air flow is restricted. Showed customer how exhaust on roof is clogged. Advised needing to have ventilation cleared and not to use until ventilation gets cleared. No parts replaced at this time. Job complete.

"Arrived on site to diagnose oven ignition issue. Tested unit and found the glow igniter was not activating. Verified the igniter was receiving the correct voltage, but it still failed to respond. Replaced the glow igniter, tested the unit, and confirmed proper operation. Preheated the oven to 350?F to ensure functionality. Job complete. Part used: 12400035."

"Arrived on site to test unit for long dry times. Upon arrival customer stated unit takes two cycles to dry clothes. After the first cycle, certain areas of the clothes stay damp. Tested unit, found all components properly engaging and element is cycling as designed. Vent test shows vent is clear and has good suctions to the exhaust. Potentially an issue with the sensing dry causing cycle to be stopped prematurely, leaving clothes damp. Will need to order and replace sensor pad and exhaust thermistor. Advised customer in the mean time to try and run the cycle on timed dry to see if there is a difference. Ordering parts, no parts installed, rescheduled for 03/14.; ordrng 1 W11545746 (Sensor pad) and 1 WP8577274 (Exhaust thermistor)"

Arrived on site for refrigerator with flashing ui panel. On arrival confirmed issue but found I couldn't enter diagnostics and normal user operations were changing setting on their own. I replaced both the w11664671 panel ui and w11455229 control. Found unit it working as designed. CallComplete

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W10838672 console. Ran diagnostics and passed with no issues . Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for dryer making a loud rattling noise on arrival confirmed issue and found blower wheel and motor rattling. Also found outer panel frame as well as front panel not aligned properly at all and warped. Replaced w11327190 wheel, and w11234001 motor, amd used soundpads w11113654. Found noise still present and im ordering W11233548 panel, W11752163 front panel, amd w11113654 pads and rescheduled customer for 03-21-25; ordrng 1 W11752163 (Front panel) and 1 W11233548 (Side panel) and 6 w11113654 (Pads)s"

Arrived on site to test unit for not responding and not washing. Found errors f3e2(owi shorted) and f1e2(software issue). Replaced control(W11683480) and OWI sensor(W11612329). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for microwave smelling. Found sensor and wiring was burnt. Replaced wiring and verified operarion. Unit now working properly. Called tech line to advise of findings. Advised to use same Sr # 7741038445

"Arrived on site to inpsect washer continuously draining unless left unplugged. Upon further inpsection, I verified that the pressure hose is good and no blockage. The control is faulty due to the pressure sensor. I am returning with prescreened partsto replaced the control. Office to schedule return service. No water leaks observed during service. ; O-emld tckt"

Arrived onsite for unit leaking from corner of the door. Customer is still having issues with oversudding causing a lik.. Customer ran several clean cycles prior to visit. On arrival ran cycle and found no suds. Also called techline for more info on dispenser function. Austin SR#7741123554.Tech explained rinse aid is triggered with the dispenser towards the beginning of the cycle. Allowed unit to run 30 minutes and no sign of suds. Customer does prewash and also has a water softener. Appears clean cycle has flushed residual issues. Recommended customer start with no rinse aid and no prewash. Customer will monitor. Job complete

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker assembly, ran harvest test passed icemaker filled with water"

"Arrived on-site for washer, not allowing unit to drain or complete cycles on arrival. Confirmed failure and found f9e1 in diagnostics, and then found that the harness going down to the pump was broken. I was able to repair the harness and tested unit and found no leaks and washer, working as designe no parts inatalled call complete."

Arrived on site to install previously diagnosed and ordered parts. I shaped and formed and installed the gasket and the damper. The unit is operating as designed. No water leaks observed during service.

Arrived on site and replaced RC evap harness(W11087438) and dripmpan(W11457241). Advised customer to monitor. Job complete.

"Arrived on site to test unit for water leaking, tested unit found cracked drain hose leaking unit the sink area damaging the bottom of cabinet, will need drain hose to fix issue, ordering part rescheduled for 3/14; ordrng 1 8269144A (Drian hose)"

"Our rival verified. Complete plain of unit, not heating or drying during cycle. Ran diagnostic cycle and confirmed again that the heating element is functional. At this time, verify that the rinse aid is being used and dispenser is working correctly. All mechanical functions test, correct Replace main control due to possibility of heating element, not activating during cycle job complete installed w11087226"

"Arrived on site for F3E1 code. Upon arrival, superintendent mentioned TM already repaired and there is no service needed. No one available for signature. After hours"

Arrived onsite and tested unit fresh food evap fan and found proper power and flow following the defrost. Based in irregular defrost pattern caused by model home use over years of light non residential use resulting in slow morphing clear ice blockage that over time blocked over half the fresh food intake and began ordinary defrost failure symptoms including frozen fan space. Manual defrost solved all detectable cause and symptoms. Evap cover not needed to repair. Documented floor and baseboard with pictures. Advised onsite staff on findings and follow up.

Arrived on site for unit making noises. Upon inspection found dryer vent not connected. This caused a rattling and vibration against floor and metal when exhaust air from unit blowing on disconnected exhaust vent. Connected dryer vent back on and tested unit is now longer making noise. No one on site for signature. No parts used job completed. Took pictures loaded to sd

Arrived on site for ui console led and responding to commands are erratic . Found moisture is building up inside unit . Removed exhaust hose off and found it was full of water . Removed water and ran replaced ui console W11378949. Ran air flow test . Found exhaust restriction. Advised maintenance to have exterior vent cleaned . Unit sounds normal when vent is removed . Above normal noise is most likely due to poor air flow . Job complete

Arrived on-site for unit not drying or draining properly. Found no error codes. Unit was draing slow due to excess sud from pods. Ran diagnostics 2 times and got it to drain much better. Advised customer to use liquid detergent and rinse aid. No parts used

"Arrived on site to test unit for control panel not responsive. Upon arrival customer stated unit sounded like it was constantly draining, then a wash cycle began without customer starting it. Tested unit, found door latch error codes stored. Began a diagnostics cycle, all components are properly engaging. While doing parts research, console lights illuminated and cycle began to run. No input reaction from the console when trying to cancel. Unit will need a new console and control board to fix issue. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11613564 (Console) and 1 W11683480 (Control)"

On arrival verified complaint of unit not drying. Customer is using rinse aid and hot wwater. Ran diag and found heater is activating see quick pics. Customer states they have never filled the rinse aid dispenser and it is still full while set at max unit will needa dispenser. Ordering W11705150 reschedule for 3/18 per customer request; ordrng 1 W11705150 (Dispenser)

Arrived on site with new igniter. Found there was nothing wrong with igniter. Cleaned and cleared orifice. Found burner was defromed. Replaced burner. Unable to verify or test further as gas was shut off due to home maintenance. Customer will call back if needed. Call complete

Arrived onsite for unit needing tub replaced and drive components. Disassembled and found inner basket seized to the tub. Need to order Inner basket for full rebuild. Also spoke to DW and will order interior parts since they cannotseparate. Office to reschedule. 2 hrs. Advised customer not to use in current condition or will leak. ; ordrng 1 2hrs (2hrs) and 1 W10310957 (Inner basket)

"Arrived on site for lid not latching. Upon arrival F5-E3 lid will not lock/ unlock, F0-E9 off balance pause. Test unit and latch just clicks continuously. Need to replace latch. Replaced latch W11513248. Test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to inspect wall oven tripping breaker. Upon further inspection, the customer advised that the breaker was recently replaced and the unit intermittently trips the breaker. I pulled the unit out and gained access to the components at the back of the unit and tested voltage and got 247V. I tested amp draw to the bake element and found 12amps and the broil was 16amps. Tested continuity to both elements and they were both within manufacturer specs and not grounded to the unit. While testing, the unit tripped the breaker while switching from bake to broil. I removed and replaced the main control and removed the ground wire from the chassis and performed a burnout out on Bake at 500 degrees on Standard Preheat. The unit completed preheat. I reconnected the ground wire to the chassis and reassembled the unit and performed another burnout out on Bake at 500 degrees. The unit completed the burnout out successfully. I advised the cusromer of my findings and repairs. I contacted techline and spoke to Nate and advised of the complaint, my findings and my repairs. Nate provided ideas SR#7741118931 and transferred me to Safety and I advised safety of the same info to techline and they documented under SR#7741119127. I advised the customer that should the unit trip the breaker again, they would need to contact their builder to have the breaker replaced and the wiring behind the unit. Job completed. W11649136"

"Arrived on-site for unit showing error code. found f8e4, f9e2, cleared codes and ran unit through 3 test cycles. Cannot replicate issue or get unit to send error codes. Checked for any leaks but unit is working as designed. No parts used nobody available for signing"

WDT970SAHv0 Arrived on site from previous tech to install parts. On arrival I installed two end caps tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site , replaced evap fan motor ,WP2315549. also noticed water had leaked from fill tube . Installed Extension tube w10496649, permagum 212643 from truck stock . Fan is quite and no leaking around fill tube now . No other leaks detected at time of service. Job complete"

Arrived on site for door gasket on oven keeps popping out . Found couple of fasteners bent . Replaced door gasket W11542153. Gasket is secure in frame . No issues with hinges. Job complete. Maintenance not on hand to sign ticket

Arrived on site for fridge still making rattling noise . Ran diagnostics and all fans are sounding normal. Did add pads to condensed coils W11113654 x 4 . Unit is not hooked up to water . Also adjuster leveling feet which were up. Ran compressor test and all sounding normal. Job complete

WDT730HAMZ1 Arrived on site from previous tech to install parts. I installed main control board and tested in test mode and customer mode product works as it's designed no water leaks visible from main water supply. Calling whirlpool safety Sr# 7741021913

"Arrived on site to test unit for not dispensing water or ice, this is a new building, tested unit found valve activating but no water, inspected line and found it kinked, secured water line properly and tested, unit is now running as designed no leaks detected job complete no parts installed"

Arrived on site for a dishwasher that has a dented door panel. Inspected unit and work area. The customer also complained about is toe plate missing. I checked with claims and was advised that the toe plate is an installation issue and Whirlpool would not cover lost parts. I confirmed the customer's complaint about the door panel and found the outer door dented. I replaced the outer door and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete.

"Arrived onsite for not agitating properly. Unable to replicate symptoms initially. replaced the acturator and capacitor to repair. Tested unit. Found unit operating as designed following parts replacement. W11395618, w11481722"

"Arrived on site to replace previously ordered parts per techline. Upon arrival, proceeded to replace W10734521 slider, W11449841 gearcase, W10754448 clutch, W11195971 stator and W11260238 rotor. Ran consumer cycle with a load and noise did not occur. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on-site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit is cooling.Just fine, but that they are having an issue with their not shutting. I found the door completely closed on arrival. And attempted to open and shut the door ten times. I found the gasket ceiling on all sides.Ann was not popping out the door. The customer attempted to open and close the door several times h8ms3lf without being able to replicate the issue. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to replace previously diagnosed parts. Had to cut out wash plate and hub nut. Replaced hub nut from truck stock(W11551646), gearcase(W11449840), valve(W11220230), cap(W11395618), actuator(W10913953), belt(W11239857, splutch(W10721967), motor(W11026785), harness(W11568983), washplate(W10752283), and drawer(W11413340). Unit is now working as designed. No leaks detected. Job complete."

"Arrived obsite for unit not spinning. Upon arrival customer was trying to show me the issue present however, the ui would not turn on. I verified correct voltage from outlet and the control is supplying correct vdc voltage at 4.9v DC. I will need to order W11112656 console white to continue with repair. Set to return 03-13-25 and office to call for time-frame.; ordrng 1 W11112656 (Console White)"

Arrived onsite for unit error f2e1 upon further inspection found corrupt console order parts console W11236888 office to schedule when part arrives ; ordrng 1 W11236888 (Console)

Arrived onsite for unit not starting a cycle. Inspected and found broken harness to the capacitor area. Replaced harness and tested. Tested and unit is functioning properly. Job complete

"On arrival verified complaint of no heat verified voltage and polarity are correct inspection of the unit found that the heating element and the t-stat are open. Replace both tstat kit and the heating element Unit is now heating and working as design job complete installed 279816, and 279838"

"Arrived on site to test unit for not spinning. Upon arrival started a drain and spin cycle, unit would buzz but not spin indicating a failed capacitor. Replaced capacitor (W11162561) from truck stock and tested unit, unit now agitates and spins. Leveled unit. Attempted to start a cycle in consumer mode, start button does not react to input. Cant start a cycle, and also cannot cancel. Held button for 20 seconds and LEDs remained illuminating. Will need to order a control. Customer not available for signature. Ordering part, rescheduled for 03/14.; ordrng 1 W11603811 (Control) and 1 W11428524 (Capacitor)"

"Arrived on site to test unit for temp issues, no light and no ice production. Found water in deli UI. Harness is corroded. Recommend deli door, controls, deli harness and ice maker. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W10815669 (Deli door) and 1 WPW10624574 (Power supply board) and 1 W10804160 (Led control) and 1 W11170612 (Harness) and 1 W11330971 (UI)"

"Arrived on site to test unit for small oven not heating, contractor pulled oven out inspected and found spark igniter disconnected, secured connection and tested unit is now running as designed job complete no parts installed"

Arrived on-site for unit making noise at night. Found ice build up around fan and on evaporator. Installed fill extension (wpw10496649) and removed ice from around the fan. Nobody available for signing

Arrived on-site to install ordered parts for screeching sound. Installed belt(w11239857) and splutch(w10721967) cycled unit and it's working as designed.

Arrived on site with 2nd man JK to install previously ordered parts. Test polarity and is correct. Down stacked dryer. Inspected harness connections and control. Found green power light not blinking. Am receiving 124v to control from noise filter. Need to replace control. Replaced control W11549931. Test unit and is operating as designed. No leaks present at this time. Job complete there is no one available at time of completed repair to sign.

"Arrived on site to inpsect refrigerator leaking water. Upon further inspection, I checked the temperatures and measured 43 degrees RC and 2 degrees FC. I gained access to the evaporator and found that the evaporator fan was seized and not running. I also found that the drain had frozen over. Installed the evaporator fan motor and defrosted the evaporator and the drain. The unit is now operating as designed. No water leaks observed at the end of service. WP2315539. No one on site to sign; used 1 WP2315539 ( Evaporator fan motor) from stock"

Arrived on site for water leaking at ice dispenser. Upon arrival unit freezer door is completely frozen in place ans stuck in place. Called Jerry spoke with him about issue unit need to de thaw for 42 hrs. Maintenance is moving fridge to different unit and replacing tenant fridge with new one. Maintenance will call in new service order after unit has de thawed

Arrived onsite for unit not heating. Inspected and found cutoff OL and element coil broken. Replaced element and cutoff. Tested and unit is now functioning properly. Job complete

"Arrived on site to test unit for not turning off. Customer stated after running it at 450 and during of unit was still not up to an hour after turning off. Found elements cycling properly. Also heated to 450 with no issues. Contacted techline and was advised unit has no set time for long it will take to cool down but it's usually about 2-3hrs. But different factors, as far as set up, can cause unit to take longer. No further repairs recommended at this time. Job complete. SR#7741108864Safety#7741080900"

Arrived on site for no ice. Icemaker not running Ning through a forced cycle replaced icemaker assembly. W11729596

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found a slab of ice at the bottom of the FC section below the ice maker. I removed the ice maker and evap cover to inspect the fill tube to find the fill tube extension was not fully covering the fill tube and water is spraying out of the top of the fill tube (photo). I removed and replaced the fill tube extension with a longer extension and retested, and the unit is operating as designed. No water leaks observed at the end of service, job completed. WPW10496649"

"Arrived to install new stoppers. Installed the stoppers, tested the unit, and confirmed it is functioning properly. Both spray arms are spinning and spraying correctly. Job complete."

"Arrived on site to test unit for stopping mid cycle and not sensing. Upon arrival customer stated unit stopped mid cycle and now will not drain. Found water in the tub. Inspected harness and found drain pump wire is broken. Repaired broken wire with a butt splice and secured harness to prevent future damage. Applied power to the unit and started a drain and spin cycle, drain pump engaged and removed all water. Started a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Unit 1305. Arrived on site for ice build up. Found upper section of gasket not sealing to cabinet entire length of door,adjusted door,remolded gasket checked door seal good."

"Arrived on site to test the unit for a gas leak, even when the unit was not in use. Tested the regulator with bubble solution and found a leak at the manifold connection to the regulator. Discovered that the tubing was loose, causing the leak. Tightened the tubing at the regulator, then retested with bubble solution. No leaks were present at this time.Job complete. Contacted safety to report the repair."

Arrived on site for washer door latch not latching. Upon arrival latch is damaged and not locking in place. Replaced latch and tested unit is now functioning properly and as designed to. Job completed parts used w11565030

Arrived on site for unit running to long. Upon inspection checked for error codes unit displayed zero error codes. Ran test cycle unit completed all functions of test cycle properly. Customer was unaware that heavy wash and normal wash will run for a long period of time. Informed her it's normal and to let the unit finish it cycle and not canceling during mid cycle. No leaks present at this time no parts used job completed

Arrived on site to diagnose refrigerator not making ice. On arrival checked icemaker and found a full bin of ice. No repairs needed since unit is producing ice. Call completed.

"Unit 1108. Arrived on site. Found fill tube extension not fully inserted to fill cup causing leak,removed all ice,removed icemaker adjusted extension reinstalled icemaker ran fill cycle passed no leaks."

Arrived onsite for unit with long dry times. Tested and found unit is heating. Customer does use mix of clothing. Recommended loading procedures as well as utilizing timed dry function rather than sensor dry. However tenant was not receptive to instruction. Unit is functioning as designed.

"Arrived on site for unit, not cooling properly. Most noticeably in the fresh food section. Inspected and found evaporator fan, not functioning. Replaced fan motor and tested. Unit is now functioning properly. Job complete. Ice maker is making ice"

Arrived on site to test unit for not washing and/ or filling properly. Found no stored error codes. Unit completed diagnostics with no issues. Customer provided videos of unit washing with no water in unit. While washing with no water in unit cycles were part sensing mode. Provided videos to techline as a was advised to provide quick Regensburg quick and play with settings for a couple weeks and find what works best for them. No parts replaced at this time. SR#7740487767

Arrived onsite for dryer display cutting off. I couldn't get the unit to cutoff on me. I did however find the neutral and L2 wire loose on the terminal block. I tighted the bolts securely and unit is running as designed. Unit has no issues at time of service. Call complete. No parts installed.

"Arrived on site to test the unit for a gas smell when using the oven. Inspected the unit for leaks no leaks were present. Removed the bake cover to observe the flame during ignition. Turned the oven on and found that only half of the bake burner ignited, while the other half released gas for 10-15 seconds, causing a strong gas odor. Adjusted the burner choke to ensure the burner ignites evenly and fully upon startup. After adjustment, turned the oven on again and confirmed the burner ignited immediately with a full, consistent flame. Job complete. Contacted safety to report the repair SR#7741090513"

Arrived onsite for unit not starting cycle upon further inspection no errors found replaced harness W11643701 capacitor W11395618 machine would not go into calibration called techline Sr#7741109469 checked resistance on actuator and control found actuator is bad order parts W11725664 control W11398781 actuator no leaks observed during service ; ordrng 1 W11725664 (Control) and 1 W11398781 (Actuator shifter)

Arrived on site for refrigerator making a noise. Last 1 sec sounds like a banging. Explained to customer that he is out of warranty. He says he called in before warranty expired and office confirmed. Customer says it is same issue noise. Ran test and confirmed all components running normally defrost has metal expansion noise which is normal but that is not noise customer hears. He heard and understands that noise. Found service valve close to exterior wall. Adjusted service valve away from rear cover. All components working. Unable to duplicate. Call complete. No parts

"My arrival verifying plate of minute pass. Baskets, a couple inches verified that these suspension rods are worn out, causing excessive bouncing. Excessive bouncing of the tub has damaged the tubbering and cracked it. See, quick picks unit will need suspensions and tub Ringer placed on return Ordering WPW10531289 tub ring reschedule for 3-13; ordrng 1 WPW10531289 (Tub ring)"

"Arrived on site to test unit for not draining. Upon arrival customer stated she coil not start a cycle for a few days, started one this morning but unit did not drain. Tested unit, found drain pump is getting proper voltage but is not engaging. Replaced drain pump (W11497943), while replacing saw the drain pump port was blocked with gunk. Removed clog and test unit, unit is now draining properly. Also found no high drain loop installed. Installed high drain loop and ran a diagnostic cycle, all components are properly engaging and unit is now running as designed. Advised customer to run some cleaning cycles to remove any soap or hard water buildup. No leaks detected, job complete."

Arrived on-site for dryer not heating. Found the timer not sending voltage. Installed timer(wpw10436303) and cycled unit. Heating and working as designed.

"Arrived on site to install previously diagnosed and ordered parts per previous technician. I installed the float WPW10346525, float switch WPW10195039, and stand pipe WPW10316267. The unit is woekimg as designed. No water leaks observed during service. No one on site to sign."

"Arrived on site to test unit for broken lid. Upon arrival inspected unit and found lid broken at the hinge on both sides. Replaced lid (W11413336) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

KRFF507HBS04 Arrived on site for a refrigerator with lighting issues. On arrival verified issue replaced led kit tested product working as its designed no water leaks visible from main water supply.

Arrived onsite for repeat frosting up of the fill cup causing overflow. Customer stated everything was fine until the water supply was turned off and put under a boil notice again following some road construction in the area which was the circumstances that caused the first incident. Cleared ice and advised that during start up after a boil notice or water cutoff inc8dent the bin should be emptied to give the icemaker the most consecutive cycles possible to smooth possible air pockets and and other pressure issues that could cause excessive splatter. No obvious standing leaks as from a bad valve. No parts. AEX Warranty. No charge.

On the arrival verified complaint of broken adjusters per previous diagnosis replaced adjuster kit verified.Top rack is now adjustable and is seated correctly job complete installed w10712395

"WDT531HAPM0 Arrived on site for a dishwasher leaking water. On arrival nobody was home , home builder said the door is open . I came into empty home and ran diagnostic on dishwasher, water was already on. No error codes showed up no water leaks either it ran multiple diagnostic test and no water leaks anywhere not under the sink or under the dishwasher. I uploaded multiple photos after diagnostic and customer test no water leaks . I cannot find water leak signs no water leaks. No parts installed no water leaks visible from main water supply. Nobody can sign either nobody hose"

Arrived onsite for middle burner too low. I found the center burner to be warped and have grease around it. The burner couldn't get a full flame due to the center cap being warped. I replaced the center burner and unit looks and functions as designed. I also explained to the customer that having a full house humidifier can cause the burners to wig out and could play into what he is seeing as the moisture will make the flame not as strong. Customer understands and he stated he is going to get rid of it soon. No leaks are present and unit is operating as designed now. Call complete. Installed W11475513 center burner cap.

Arrived onsire for dishwasher not cleaning dishes. I found no errors stored however when testing the unit i found the pump and motor to be making noise as if the bearing is going out. The pump and motor is failing and needs to be replaced. I replaced the pump and motor and it now sounds normal. The pump and motor was replaced recently and still falls under 90 day warranty. Unit now operates as designed. No leaks present while testing. Call complete. Installed W11460945 PUMP&MOTOR.

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that since the previous repair, the unit may have worked for a couple cycles, but stopped draining again and she was told by the previous tech, that if they still had issues with that repair, that they would need a wire harness. I found water at the bottom of the basket and checked resistance through the drain pump. I found it open. I checked resistance at the drain pump and found proper resistance indicating a bad harness. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11643701."

"Arrived on site to test unit for no power, tested unit found no incoming voltage, inspected breaker and found it tripped, customer stated that she had a the same issue 6-8 months ago and they replaced the breaker and it went away, switched breaker on and tested unit , unit is running as designed, explained to customer that if breaker continues to trip more frequently then it has to be replaced at this time job complete no parts installed"

Arrived onsite for unit not turning on upon further inspection found thermal fuse shorted replaced Wp3392519 ran cycle unit is working as designed

Arrived onsite for washer needing to be reset after use. I spoke with PR about the call prior and recommended replacing control and lock. I replaced both parts and tested unit in diagnostics test and quickwash. Unit operated as designed and no issues present with washer after repair. No leaks present. Call complete. Installed W11627413 and W11670519.

"Arrived on-site for a stand up. Freezer needing a silt system repair on a rival reconfirmed. Issue recovered or refrigerant and installed w11547313 compressor, wpw10143759 uv dryer, w11506635 access valve and w11572047 evaporator. Pulled vac and recharge system with forty five grams of r six hundred then reassembled and tested unit and found no leaks and evaporated coil frosting over evenly, and informed customer to allow twenty four hours for unit to stabilize temps, call complete"

"Arrived on site for door swinging down when opening. Upon arrival, proceeded to replace W11712996 RH hinge and W11712995 hinge door LH. Tested door and opens as designed. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for not heating. Upon arrival, test unit and get loud buzzing from magnetron and confirmed not heating. Need to replace high voltage components. Replaced magnetron WPW10693025, diode W11256462, and capacitor W10850446. Test unit and is operating as designed. Job complete"