"Electric cooking appliance JOEDC730RL00. Removed and replaced upper and lower oven control boards w11758702, w11758711. Retested both ovens; they heat to temperature and are working as intended."

"Model WED5100SQ0 electric dryer not heating. Removed back panel and checked high limit thermostat; found it open. Replaced high limit thermostat 279816. Retested; dryer heats properly. Noted restricted airflow from bent, looped dryer vent hose. Advised customer that venting in wall to outside is completely restricted. Contacted maintenance to fix and clean venting inside wall. Otherwise, it will cause repeated thermostat failures. Dryer working as intended."

"Gas dryer WGD4850HW2: Verified unit turns on and heats, but was short cycling. Removed vent hose from dryer and found it full of water and lint. Cleared vent hose and reattached. Venting and wall still restricted. Heat is coming out from lint trap. Advised customer that wall venting needs professional cleaning. Dryer working as intended. Issue is with wall venting being restricted. NO GAS LEAKS DETECTED DURING SERVICE."

Electric dryer WED5620HW2. Verified rattling noise from dryer. Removed front bulkhead and drum. Installed previously ordered pads w11113654 Inspected underneath blower housing. Tested dryer; no longer makes rattling or unusual noises. Dryer working as intended.

Arrived on site to replace disks and manifold. Replaced all 3 parts test unit and unit still making noise. Reschedule with customer to come back and replace the sump and motor ; schdld next appmnt for 1/22 THU !

"Arrived on site to inspect refrigerator JFFCF72DKL07 deli drawer clip broken. Upon further inspection, I found the deli drawer left endcap shaft for the cover had broken off and the cover was not being supported. I removed and replaced the left side deli drawer endcap and tested and the unit is operating as designed. No water leaks observed during service, job completed. WPW10122078"

"Arrived on site to test unit ADB1400AGB0 for not washing dishes. Upon arrival customer stated unit does not wash or dry dishes regardless of cycle selection. Entered service mode and ran a diagnostic cycle; unit filled and wash motor engaged properly. Allowed test cycle to continue and found heater did not energize. Performed resistance check on heating element and found it open. Replaced heater (W10518394) and ran an additional test cycle, heater is now energizing and heating as designed. Verified all components are properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit DU915PWKQ0 for not draining. Upon arrival customer stated unit has not been used in years and during a test cycle the unit would not drain. Removed and inspected check valve, found it clogged with debris. Replaced check valve (675238) and retested; unit still did not drain. Inspected drain connection and found disposal knockout plug had not been removed. Removed plug and retested unit. Unit now drains properly and all other functions are engaging as designed. No leaks detected, job complete."

"Arrived on site to complete previous repair. Upon arrival applied grease (WP542638) to rail assemblies and tested operation. Rails now move smoothly with no binding. Advised that if callback occurs, recommend returning with ice bin and ice bin rails and contacting techline for further guidance. At the time of service unit is running as designed, no leaks detected, job complete."

Arrived onsite WTW4300SW0 for customer concerned that the unit did not immediately fill with water. Observed a wash cycle start and explained that the unit it senses before adding any water. This is a normal procedure I the desing. No parts. Unit is operating properly.

"Arrived on site to diagnose dryer WED5720RU0 that was making loud noise when running. Disassembled unit and found rear left roller grinding / rumbling due to wallowing. I found some minor scrapes on the support peg, but new roller is moving smoothly on it. Installed new rollers from repair kit 4392067. Assembled unit and ran. Verified noise was gone, and unit is working as designed. In the event noise returns, we need to replace the bulkhead support peg and roller. Repair completed."

MEDP576KW0 Arrived on site for a dryer not heating. On arrival I verified the issue a failed element. I replaced the element then tested product is working as its designed.

"Arrived on site to inspect dryer model WET4027HW2 not turning on. Upon further inspection, I verified proper voltage. I gained access to the component and found the thermal fuse showing more that 4 ohms. I gained access to the timer and found one connection loose. I reseated the connection and replaced the thermal fuse. I reassembled and tested the dryer and it is now operating as designed. WP3392519"

"Arrived on site to follow up on refrigerator KRMF706ESS05 that had defrost issue. On arrival found box for UI had incorrect part and needs to be reordered. Ordered necessary parts, set return for 1/22. ; ordrng 1 W11577100 (User Interface)"

"Arrived on site to test unit for H2O error, tested unit found water trickling into the unit , removed water line and found water trickling from it as well, inspected and found a small screw at the connector blocking the water flow, removed and tested unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for not leveled, found unit wobbling, leveled unit and tested, unit is now functioning as designed job complete no parts installed"

"Arrived on site to test unit for tripping breaker, tested unit found all components activating properly no unusual noises, unit is heating, but customer stated the it trips breaker intermittently, advised maintenance to replace the breaker first, if this issue continues then recomend replacing capacitor, magnetron, diode and filter board, at this time unit is running as designed job complete no parts installed"

WTW4816FW3 Arrived on site for a washer with pump running. On arrival I verified l9ng drain a failed control board. Washer falls under the service pointer to replace the control board. I replaced the control board calibrated then tested product is working as its designed no water leaks visible from the main water supply.

"Arrived on-site for refrigerator not making ice or dispensing water properly. On arrival, customer also stated only the left side of the fridge. And the crispr drawer that were under the icebox were freezing, but the right side of the fridge was fine. And after further testing, I found the Damper motor working as designed but the ice maker chute seal had a gap letting air from ice box into rc. Im ordering WPW10287601 seal. Rescheduled customer for 1.23.25; ordrng 1 WPW10287601 (Seal)"

"MEDP575GW1 Arrived on site for a dryer with the light out and sometimes heats. On arrival, I tested the ventilation to the clients home, and it's in terrible condition still from last visit. I recommended having a professional clean the ducts ASAP. I inspected the light bulb and it is out ordering bulb and socket returning parts just in case needed. Office, please reschedule the client when parts arrive. ; ordrng 1 WP22002263 (Bulb) and 1 W11222979 (Socket)"

"WFES3330RS0 Arrived on site for a range tripping breaker. On arrival, the client stated that when he was preheating the oven, it tripped the breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.67 with all burners on high and oven on it was 41.97. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping the breaker. I checked polarity, and voltage readings were correct product works as it's designed with no parts used. I recommend the client to contact the gfci breaker company for information on the correct gfci breaker for his range. Calling Whirlpool Safety to notify my findings. Case# 22231964"

"Arrived on site to inspect wall oven model WOD77EC0HS01 not heating. Upon further inspection, the customer advised that the top oven would not start a cycle and would cancel itself after a few seconds and the bottom oven would not heat at all. I placed the unit into diagnostics and observed error code F6 E0. I also found that there was screen distortion and flickering. I replaced the controls and console due to the internal failures. I reassembled and tested the oven and it is now operating as designed. W11261165 W11261164 W11428578"

"WFES3030RS0 Arrived on site for a range tripping breaker again. On arrival, the client stated the range tripped the breaker when preheating the oven. Also, the client stated that after the last tech fixed it when they tried using it, it tripped the breaker. The client said they don't live at the address full time, and it was the first time using the stove in months after getting it fixed. I let the client know that if it's not used in weeks or months, it's going to trip the breaker. Today, my findings are the same as the first visit range trips the breaker when preheating oven. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired the ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked the amp draw, and I checked polarity, readings were correct. I recommend that the client call the breaker company to find the correct gfci breaker for the range. I called Whirlpool Safety to notify my findings. Case# 22227772 Whirlpool Safety recommended to unplug and not to use until the gfci breaker is changed. I notified the client on the info .No parts used product works as it's designed."

Previously arrived on site to install previously ordered and diagnosed parts. I installed the five knobs and five burners. I tested the unit and it is working as designed. No gas leaks observed during service. W11575584 W11620567 x5

"Arrived on site to inspect refrigerator with bad smell coming from ice cubes and water. Upon further inspection I checked the water filter and ran water without the filter and the smell was still there. I checked for any unusual smells inside the fridge or freezer or any discoloration on the waterlines. I concluded that the problem resides with the water supply line coming from the home supply to the refrigerator. I advised the customer to only use a PEX waterline as these lines will not degrade and cause unusual smells or taste in the water. no water leaks, observed during service."

"Arrived on site to diagnose range KSEB900ESS6 with F2E0 error, and issues locking in Selections. Checked for errors and found F2E0, and F2E1, which are both likely due to the console and keypad. I replaced the console with a new W10920246 and ran. Found no issues with any of the functions. Customer had mentioned an inspector said unit was 25 degrees too cold. I ran a temp check and verified temperatures are well within range for this units bake cycles, and there are no heating issues present. Repair completed."

"Arrived on site to test unit for not filling properly, tested unit found all components activating and unit is filling properly, customer stated that it only fill half way and still soap on the clothes after cycle completes, explained to customer that this is a HE washer and does use alot less water that why the basket should not be loaded above 50% capacity, and advised to put detergent in before loading clothes, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site to inspect refrigerator, accumulating water, and fresh food section and dripping into the freezer. IUpon further inspection, I checked temperatures and measures -3 FC and 43 RC. Unit was in defrost upon arrival. I gained access to the evaporator and found that the evaporator was in good condition and not frosted over however I found the drain line to be frozen over and the evaporator pan bowed. I defrosted the line and cleared all ice. I am ordering shims, office to schedule return service. No water leaks observed at the end of service. ; ordrng 2 Shims (Shims)s"

"Arrived on site to follow up on range WFES3030RS0 that was not heating quickly. Replaced both front elements, W11517959 x2. Put a good sized pot of water on, and set elements to high. Found water boiled quickly, and the cycling action was not nearly as frequent as it was before. Unit working as designed."

"Arrived on site for washer showing f8e1. On arrival confirmed error and found valve failing to allow water in, replaced valve w11614513 and tested washer and found no leaks and u it working as designed. Call complete"

"Arrived on site for refrigerator leaking water When icemaker called for water. On arrival confirmed issue and after further inspection. I found the filltube to the ice maker cracked, which indicated the water valve was going bad and had frozen over in the line by allowing too much water in over time. I'm ordering the water valve and W11415785 tube. I rescheduled customer for 1.22.26; ordrng 1 W11415785 (Filltube)"

Arrived on site for a washer WTW4855HW3 drain pump running continuously. Inspected and tested. Found pressure system failure F3E1. Control board needs replacement. Replaced control W11607637. Calibrated and tested. Unit is now functioning properly. Job complete

"Arrived on site for dishwasher with damagedwith damaged door. On arrival, install w 11647685 panel and found dishwasher working as designed with no leaks call complete."

"Arrived on site for refrigerator needing w 11087201.Heater and w 11686799 filtube. On arrival installed, ports and tested ice maker and found no leaks in unit working as designed.Call complete."

"WTW5000DW1 Arrived on site from previous visit to install parts. I installed the motor, belt, splutch, and actuator. Calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"WTW4107SW0 Arrived on site for a washer making nosies. On arrival, the client stated at the beginning of 5he cycle it made the nosies. Further inspection I found the splutch, actuator, and belt have failed. I replaced parts calibrated then tested product is working as its designed with no water leaks."

Arrived on site for a washer WTW4855HW3 drain pump running continuously. Inspected and tested. Found pressure system failure F3E1. Control board needs replacement. Replaced control W11607637. Calibrated and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit middle burner. I found the middle burner head warped and not allowing gas flow. I re0laced the burner W11662402 and tested. Middle burner now works as designed and no issues with the others. Call com0lete.

Arrived onsite for dryer not drying all the way. Tested the temps and found they checked good. Tested top vent and airflow is good. I found the thermistor to be off and replaced the WP8577274 THERMISTOR. Unit now operates as designed and no leaks present. Call com0lete.

"Arrived onsite for range WFES3030RS0 broil element not functioning. Customer stated when baking, the broil element doesn't come on. Notified customer elements are a separate function . Ran temperature cycle and recorded 3highs and 3 lows which average to 248 when set to 350 degrees. Notified customer unit is functioning as designed. Learned that customer is trying new recipes and that may be resulting in inconsistent outcomes. Job complete"

Arrived on site for unit needing sealed system repair. Removed compressor cover and found oil in lower compartment near drier. Pierced system and found flat. Ran nitrogen at 100psi and found leak at manufacturer lokring. Cut drier open and found saturated beads as well as oil in the system. Called techline for assistance. Spoke to Dillon SR#22272738. Tech explained signs of contamination and burnout. Owner will be contacted in 3 business days. Job complete

"Arrived on site for a dishwasher model MDB4949SKZ1 that is not dispensing detergent. Inspected unit and work area. The customer advised that the detergent dispenser opens manually, but does not open when the unit is running. They advise that they have tried different styles of detergent, but none have worked. I tested the unit and confirmed an allegical issue with the detergent dispenser. I replaced the dispenser W11412300 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on site for unit making buzzing noise. Upon arrival found noise coming from condenser fan area. Sound will come and go but noise does go away when applying pressure around the condenser fan motor. Upon closer inspection, found no gasket strips near the right side corner of the housing. Installed pad (1) between top corner and side of the condenser fan motor housing. Installed kickplate and open and shut door multiple times. Monitored unit for about 10 minutes. No noise detected. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. I replaced control under S153EB. Unit tested good, no leaks. Part used w11607637"

"Arrived to 402 to replace previously ordered part. Upon arrival, proceeded to replace W11689829 drain line. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to look at model WTW4816FW3 for customer complaint of unit running drain pump constantly. I found issue with the control. I replaced control under S153EB, unit tested good. Part used w11603810"

"Arrived to unit 274 for unit excessively shaking when spinning. Upon arrival, found noise coming stored errors. Ran diagnostics and passed with no issues. Confirmed no shipping bolts and unit is leveled . Asked tenant to wash a load during consumer. Soaked items and ran a Drain and Spin on high speed and found no issues. Relating with the vibration, I explained to customer about the weight distribution where the dryer is lighter than the washer and when the unit is stacked, a vibration effect occurs when spinning. Customer agreed. Confirmed mounting brackets are installed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived at apartment 12204 for washer WFW560CHW4 with issue of buttons not working. Upon arrival, test unit and found intermittently the keypad is not responding. Tried running diagnostics and not responding. Need to replace console. Unit is stacked and in closet. Need to order console and a 2nd man. Office to reschedule.; ordrng 1 2man (2 man)"

Arrived on site for unit shutting off after 1 minute. Upon arrival tested unit and yes unit would turn off after 1 min. inspected unit found power connection at control was loose and not secured in control board connection. Reconnected connector and tested ran for almost 13 minutes and never powered off. Unit is now functioning properly and as designed to job completed

"Arrived on site for unit not powering on. Upon arrival, confirmed incoming 120V to the control. Upon closer inspection, found sub PCB got oxidized. Applied alcohol with q tip. Plugged unit back and now unit powered on. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

Arrive on site for a washing machine model WTW6120HC0 that is going off balance. Inspected unit and work area. The customer explained that they just moved in and that the washing machine goes off balance on every load. I tested the suspension and found the suspension was weak. I checked the basket and found it properly secured to the drive shaft. I checked underneath and found all components in good condition. I replaced the suspension W11396716 and tested the unit. The unit began to work and operate as designed. Call complete. No leaks were present during service.

Arrived on site for unit tripping breaker. Upon arrival found breaker tripped burned breaker back on and removed ground from block. Ran broil cycle to 350 degress unit reached temperature without tripping breaker. Ran bake cycle and allowed unit to reach 450 degrees unit held temperature without tripping breaker. Replaced ground and ran bake cycle to 500 degress unit maintained temperature without tripping breaker. Customer will allow you to do a 1 hr factory burn off and will turn unit off after factory burn. Job completed

"Arrived on site to home #4 for microwave KMHS120ESS10 with issue of not powering on after bulb was replaced.. Upon arrival, test polarity and is good. Inspected bulb socket and found shorted out. Replaced socket W10210871. Test fuse and is OL. Replaced fuse W11707984. Panel is now receiving voltage but still not responding. Found burn mark on control. Replaced control W11467778. Unit is now operating as designed. Job complete"

"Arrived on site for washer MHW5630HC1with issue of F9-E1 and door stays locked. Upon arrival, ran diagnostics and get error codes F9-E1 long drain, F0-E2 oversuds, F5-E2 lock failure, F8-E1valve failure. I test unit and there are lots of suds without using detergent. I cleared out all suds. Drain pump and door lock are operating correctly. Too much detergent was used causing the issue. Unit is operating as designed. No leaks present. Job complete"

Arrived onsite for unit not continuing cycle. Spoke with PR and when arrived customer had unit running. I immediately found the water flow from the valves very slow. I replaced the W11127357 HOUSING. Unit is now filling much quicker and no issues are seen anymore. Call complete. No leaks.

"Arrived on site and routed on the side to replace control knobs. Removed and replaced all knobs with new ones, ensuring proper fit and alignment. Tested each control after installation to verify correct operation. Unit tested good. Job complete."

"Arrived on site to test unit WRS315SDHM13 for noise. Upon arrival customer stated an intermittent rattling noise is heard, believed to be originating from the unit compartment. Entered service mode and engaged cooling; compressor, evaporator fan, and condenser fan all operated normally with no abnormal noises present. Unable to replicate reported noise during testing. Advised customer to capture the noise on video to assist with further diagnosis if condition persists. At the time of service unit is operating as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit WED500CMW0 for not drying. Upon arrival customer stated clothes require multiple cycles to dry and a burning odor is present during operation. Verified complaint, ran a test cycle and confirmed unit is heating and burning smell is present. Performed vent test and confirmed restricted airflow. Accessed heating element and found lint accumulation on the element coils causing odor when heating. Removed lint buildup. Advised customer that venting system is restricted and recommended contacting a professional vent cleaning service to remove the restriction to restore proper airflow and prevent recurrence. At the time of service unit is heating and running as designed, no parts installed, job complete."

"Arrived on site to look at model WTW4307SW0 for customer complaint of noise issue. Found noise coming from inlet hoses hitting back of cabinet. I showed customer, unit tested good in testing. No leaks."

Arrived on site to diagnose dryer taking too long to dry. Tested the unit and verified the heater is coming on and cycling properly. Checked dryer operation and found all components functioning as designed. Pulled the unit out to inspect internal fuses and connections all fuses tested good. Removed and inspected the vent hose and found a significant lint buildup restricting approximately 4050% of the airflow. Cleared the lint obstruction from the vent hose. Reassembled the unit and tested operation. Unit now has proper airflow and tested good. Job complete.

Arrived on site to diagnose dishwasher not washing. Test unit and found unit filing with water but water not circulating. Test motor and found bad sump and motor. Replaced sump and motor test unit and motor engaged for 1 minutes then it quit. Ordering new motor and will replace motor and board on return visit. ; ordrng 1 W10901996 (Main harness) and 1 W11665769 (Sump and motor)

Arrived onsite to replace tub shield and bottom shields. Resolved all 3 shields test unit and unit test good job complete.

"Arrived on site for loud noise. Ran diagnostic all test passed no odd noise,ran icemaker test during water fill loud noise from valve,replaced dual water valve ran icemaker harvest passed ran fill test. W11548535"

"Arrived on site for no lights in freezer section. Found ice build up on switch,cleared ice,tested switch operation good light powering on,checked door seal good,turned on humidity control to prevent moisture on mullion and dripping down to freezer section."

"Arrived on site for microwave/oven combo KOEC530PPS02 with issue of convection bake option is not operating. Upon arrival, inspected ran diagnostics and there are no saved error codes. I test unit several time on convection bake and operates correctly without any unit ordinary noises. I cannot duplicate issue at this time. Advised to get video recording if issue re arises to help with diagnosis. Unit is currently operating as designed. Job complete"

"Arrived on site to diagnose dryer WED4815EW1 that was tripping breaker. Removed back panel and found failure originated from a short at the element / hi Limit. I installed a new element 279838, and hi Limit 279816. Retested the unit with new parts and found unit still tripping breaker, and had shorted the element thermostat. Unsure what other items were affected by the failure, so ordering additional parts. Can run w/o harness if it's not here by return visit. Set return for 1/26. ; ordrng 1 279838 (Element) and 1 279816 (Hi Limit) and 1 W10704067 (Wiring Harness) and 1 WP3977767 (Element Thermostat)"

"MVW6230HW0 Arrived on site for a washer with the lid locked and won't start. On arrival, I verified the issue a failed control again. I tested the pump ohms were 19.0. I tested the capacitor nf 48.9 and then I tested the latch OL when lid was open and closed. A failed latch as I was installing the control I noticed the control board that was sent with me was defective, so was the latch . I'm ordering the latch and the control board and returning parts just in case needed. Office please reschedule client for soonest availability. No water leaks visible from main water supply.; ordrng 1 W11543994 (Control board) and 1 W11700916 (Latch)"

"Arrived on site to diagnose washer WET4027HW2 that was not completing cycles. Customer clarified that the unit seemed to run for about 5-10 mins and then stop / unlock. Checked for errors and found F2E1, F7E1. Replaced control with new W11629601. Ran unit in normal cycle to test. Found capacitor buzzing due to a lack of maintained voltage. Installed new capacitor W11614512. Tested one more time and confirmed unit working as designed. Repair completed. No water leaks found."

Arrived on site to diagnose WTW4855HW3 running drain pump. Examined unit and found it falls under service pointer W11766193. Replaced control with new W11607637. Tested unit and verified unit working as designed. No water leaks observed. Repair completed.

"WTW4816FW3 Arrived on site for a washer with the pump running. On arrival, the client stated it didn't fill with water. I ran diagnostic no error codes. I recommend to the client to have the settings on heavy load and more water . I tested product is working as its designed no parts used no water leaks visible from main water supply."

"NTW4705EW0 Arrived on site from previous tech to install parts. I installed the suspension and motor, capacitor was good. After running diagnostic, there were still issues with not agitating .Further inspection I found the splutch, actuator and belt have failed I replaced all parts ,calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"MEDB835DW4 Arrived on site from previous tech to install parts. I installed the sensor and thermistor. I tested the ventilation to the clients home, and it was in poor condition. I recommend cleaning the vent to clients' homes. I also recommended removing the energy saver when using cycles . It could've been the issue from the beginning."

Arrived on-site for washer WFW560CHW4 giving low flo error code. Inspected and found hot water valve shut off. Valve is installed in a way where off is on and on is off. Turned valve on. Tested and unit is now functioning properly. Job complete

"Arrived on site to test unit for unit not working properly, tested unit found hot water valve completely clogged with calcium flakes, replaced valve and tested unit is now running as designed advised customer to install a large sentiment filter so the valves can function properly, at this time job complete installed W11588994"

"Arrived on site to test unit for noise, customer stated that it happens throughout the day, tested unit found noise coming from damper, replaced diffuser and tested unit is now running as designed no leaks detected job complete installed W11236851"

"Arrived on site to replace previously diagnosed FC door and gasket, replaced and tested unit is now running as designed no leaks detected job complete installed W10862408, WPW10443321"

"Arrived on site to diagnose washer WFW5605MW0 with door closing / latching issues. Examined unit and found that the washer door has some slight sag, and as a result the strike is not always hitting the guide for the latch. Customer has to lift on the door to get it to close at times. Found no warping on the front panel, so sag is between the hinge and inner door panel. Ordering hinge and inner door to resolve. Office to schedule when both parts are here. ; ordrng 1 W11742046 (Hinge) and 1 W11703964 (Inner Door)"

"Arrived to 7209 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived onsite for vent falling off. I found the vent deflector tabs broken not by customer, I also found the vent assm to have broken tabs aswell causing the deflector to come off and water to trail. I replaced the W11682810 VENT AND W11613487 DEFLECTOR and vent now retains. Call complete no leaks."

"Arrived onsite for damaged burners and grates. Confirmed the grates finish is worn off and burners are also damaged. Replaced W11575584 BRNR KIT, W11605759 BURNR CAP, AND W11252165 GRATE KIT. Customer also stated the glass cooktop is damaged and I confirmed there is chipping in the glass. Ordering W11454367 COOKTOP for repair.; ordrng 1 W11454367 (Cooktop)"

Arrived onsite for safety call. I found the customer stating that the knobs burn her fingers when in use. I found out from customer it's when they use pots that overhang the grate. I advised customer that the pots cannot pass the grate or else heat will transfer to the metal knobs. Unable to call safety as they were closed. Call complete. No parts.

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11603810"

"Arrived on site to replace previously diagnosed control, replaced control and tested unit is now running as designed no leaks detected job complete installed W11603810"

"Arrived onsite for slow leak. Determined inlet valve was leaking slowly, replaced the valve to repair w11173597. No leaks observed following service. Unit is otherwise operating as designed."

"Arrived on site for a washing machine model MHW6630HW1 that is giving a low flo error message. Inspected unit and work area. The customer advised that they get this message on every load. I ran the unit through diagnostics and found an F8 E1 (long fill), F0 E2 (oversuds), and F5 E1 (lid switch fault) error codes. I ran the unit through diagnostic testing and found the cold water valve barely dribbling water through the valve. I went to remove the dryer and found the dryer is a gas dryer that has a very short gas line. I attempted to remove the gas line from the dryer but found the hose was corckscrewing on itself and began to twist back what I was trying to remove and not allow me to remove the gas line. I spoke to GC and was advised to order a two man after sending photos. The office will need to contact the customer about a return date due to need for two technicians. No parts were installed and no leaks were detected during service. ; ordrng 1 W11565030 (Latch)"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11503811"

"Arrived on site to test unit for not starting, tested unit found all components are activating properly, started cycle like 10 times with no issues, also demonstrated to customer how to properly start unit unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site to repair previously diagnosed issue gearcase needs a full rebuild replacement. Replaced gearcase,rotor ,stator, slider and clutch. Tested unit ran test cycle. Unit is now functioning properly and as designed to. No leaks present at this time job completed"

Arrived on site for unit tripping breaker. Inspected unit found older element not the new style. Replaced elements and removed ground to do factory burn off. Ran broil to 350 degress unit completed cycle without tripping breaker. Ran bake cycle too 500 degress unit ran cycle with out tripping breaker. Installed ground back on and performed burn off at 500 degress and monitored. Unit did not trip breaker after replacing ground back on. Unit will need to do a factory burn off for 1 hr. Customer allowing factory burn off for 1 hr and monito and turn unit off after 1hr. Unit is functioning properly and as designed to job completed

Arrived on site for range front right burnerstays on hi heat customer cannot set to low setting. Inspected and yes found switch for front right burner i will not adjust to low cycle. Ordering switch return set visit1/23; ordrng 1 WP3149400 (Infinity switch)

Arrived on site for unit blower making noises. Upon arrival inspected found blower failing. Replaced blower and tested unit is now functioning properly and as designed to. No one on site for signature job completed

"Arrived onsite unit 9201for WTW4855HW3 and found unit operating with failed control co tenuous drain symtpom, f3e1 error. Repalced control W11607637. Unit is now operating as designed."

"Arrived onsite for previously diagnosed part. I replaced the W11409866 TUB and ran unit. Unit completed as designed and inspected for leaks, no leaks occurred and unit now operates as designed. Call complete."

"Arrived on site to diagnose dishwasher with start button not responding. Verified proper power to the unit and attempted to start multiple cycles; start button was non-responsive. Gained access to the control board and tested for incoming voltage. Found the control board receiving proper line voltage but not sending signal when the start button was pressed, indicating a failed board. Replaced the control board. Reassembled unit and tested operation by starting a full cycle. Start button responded correctly and unit ran as designed. Job complete."

"Arrived on site for recirculating pump not powering on,replaced the ui,control and transformer, reassembled unit ran diagnostic pump powered on,ran a normal cycle water filled correctly and recirculating pump running as designed. Wpw10485951,w11034363,w11325205"

"Arrived on site to diagnose dishwasher KDTE204KPS1 that was not running. Checked codes and found F7E2, F10E2, F9E2, F9E4. Cleared codes and ran unit. Found wash motor was not responding and throwing an immediate error. Replaced wash motor W11460946 and tested again. Verified unit started running properly, with no water leaks observed. Repair completed."

"Arrived on site for a washing machine model WFW5720RR0 that is making abnormalmsounds during spin. Inspected unit and work area. The customer advised he had a video of the sound it makes and that it does it every cycle. I watched the video, which seemed to make a slight screeching noise when running at max spin but seemed to go away if the customer pushed on the side panel or front panel. I opened up the machine and ran the unit through diagnostics. I found no stored error codes. I did find the unit unlevel and adjusted the feet. I ran the unit through an auto test and found the machine working and operating as designed. I ran the unit through a quick wash with some towels and found the unit working and operating as designed with no abnormal sounds present. I watched the machine go through a high-speed spin without making any noises. I spoke to GC and was advised that based on the video, it may have been a leveling issue where something was rubbing because the unit wasn't level. He advised me to make no further repair at this time. I advised the custo,er to keep an eye on the unit and to call back if any other issues persist. Call complete. No parts were installed, and no leaks were present during service."

Arrived on site for drain pump constantly running. Upon arrival found unit unplugged plugged unit back in and immediately drain pump kicked on and won't turn off. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

WTW4957PW0 Arrived on site for a washer with pump running issues. On arrival I verified long drain a failed control board. Washer fell under service pointer. I replaced the control board calibrated then tested product is working as its designed with no water leaks.