Service History 172

We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZQ0
Near Lakeway, TX 78734
Luis
Job Details: 06/15/2021
"Arrived on site for no ice. Ran diagnostics diagnosed a refrigerant leak on the evaporator tubing. Replaced compressor,drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good frost formation on evaporator plate. Reassembled u it checked water line and drainage good no leaks"
We serviced a
GE DRYER
Model DWSR463EG7WW
Near Spicewood, TX 78669
Robert
Job Details: 06/15/2021
"Arrived on job for complaints of not turning drum. Found the motor not working properly. Replaced motor, belt and wheel. After replacement test operation."
We serviced a
WHIRLPOOL RANGE
Model GR563LXSB0
Near Taylor, TX 76574
Wesley
Job Details: 06/15/2021
"Arrived onsite and replaced control. Oven is working as designed, however there is a power supply issue I diagnosed and advised customer to engage an electrician to repair the supply problem."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS6
Near Volente, TX 78641
Tommy
Job Details: 06/15/2021
Arrived onsite for microwave light stuck on. Upon arrival found unit control triage burnt out keeping light on. Ordering unit control housing and bulb all to be replaced at once. Office to reschedule upon having all parts.; ordrng 1 8206232A (Bulb) and 1 W10210871 (Housing)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/15/2021
"Arrived on site for Visibly Failed, Broken or Missing Parts - Gas and Dual Fuel Range - PRE-ID Door Glass. Found outer glass door shattered. Removed door and installed new outer glass door. Opened and closed door to ensure hinges werent bent. Door opens and closes as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
Scott
Job Details: 06/15/2021
"Arrived on site for no cool fridge . Found start relay just clicking . Replaced start relay . Unit compressor started right up. Checked amps , checked normal. No water leaks detected at time of service"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78723
Matthew
Job Details: 06/15/2021
"Arrived onsite for refrigerator non cooling in FC and RC. Upon arrival put unit in diagnostics and tested thermistors, all passed. Fans are also running. Connected watt meter to unit and ran test 38 compressor test. Unit did not pass 30 watts. Called tech line for assistance. While unit was under normal operation wattage recorded at 105 watts. Per tech line unit has a sealed system leak. SR#7730995071. Customer is not happy with situation. Previous unit was replaced for issues and current unit operated for 3 days. Customer will reach out to whirlpool customer service. Will order parts for sealed system repair just in case. ; ordrng 1 2HR (2 HR) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11099748 (evaporator FC) and 1 W11291123 (evaporator RC) and 1 W11393142 (COMPRESSOR )"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS11B
Near Killeen, TX 76542
Al
Job Details: 06/15/2021
Arrived on site to inspect the dishwasher not draining.E
We serviced a
AMANA RANGE
Model AMV2307PFB07
Near Austin, TX 78724
Matthew
Job Details: 06/15/2021
Arrived onsite for microwave display issues. Upon inspection found display blinking and microwave not functioning. Cavity light not turning on when door was open. Found failed ribbon and control. Replaced main control and panel. Tested unit heating water and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Seguin, TX 78155
Noah D
Job Details: 06/15/2021
"Arrived on site to inspect unit for not spinning, upon inspection found the unit spun and locked correctly, I found error codes for a long fill, customer had only been using hot water yet set on the warm setting, tested all other functions and found no issues. Instructed customer on use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Luis
Job Details: 06/15/2021
Arrived on site for no cool and fresh food section found fresh food evaporator incased in ice per service pointer defrosted evaporator secured thermistor to correct location on suction line with foil tape and zip ties secured evaporator to liner wall using clamps and zip ties adjusted drain pan to make level installed cover with four screws repair covered under autho S16360
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Burnet, TX 78611
Cliff
Job Details: 06/15/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced drain pump and control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MBA
Near San Marcos, TX 78666
Andrew
Job Details: 06/15/2021
"Arrived on site to test unit for water accumulating on lower FC. Found air duct came apart again. Duct mounting points are ripped out of liner and anchors were pulled out. New anchors would not hold due to ripped liner.With ducts not properly secured unit is not receiving proper air flow causing frost build up on FC rear liner, causing water to accumulate and freeze in lower FC. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near New Braunfels, TX 78132
Andrew
Job Details: 06/15/2021
"Arrived on site to test unit for lights not illuminating. Found all left side and bottom right side lights not working. Found bottom right light was bad. Replaced light, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Seguin, TX 78155
Noah D
Job Details: 06/15/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit was connected correctly and the pump was receiving voltage, pump was seized. Ordering pump. Office to reschedule; ordrng 1 w11412291 (PUMP )"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS0
Near Marion, TX 78124
Noah D
Job Details: 06/15/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit flashed when started, moved unit and all functions started flash was caused by a drain blockage, after unit started filling the recirculating pump did not start. Replaced water level sensor and unit started pump, pump seemed broken inside,Office to reschedule ; ordrng 1 Wpw10489122 (pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Seguin, TX 78155
Noah D
Job Details: 06/15/2021
"Arrived on site to inspect unit for leaking, upon inspection found the unit had a broken hot water valve casing, replaced the units valve and tested. No leaks detected. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC416FW0
Near Austin, TX 78726
Justin
Job Details: 06/15/2021
Arrived on site for a washing machine making a loud grinding noise. Upon gaining access to the bottom of the unit I found significant oil and rust. I put the unit into diagnostics mode and found stored error codes F0E2 for over suds F7E5 shifter fault. I then ran a test cycle and on the spin it made a very loud grinding noise. I found the gear case to be bad.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bertram, TX 78605
Cliff
Job Details: 06/15/2021
Arrived on site to diagnose a dishwasher that is not cleaning properly. Found waterline kinked preventing proper amount of water from entering unit. Repositioned line and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees. I inspected the harness at the bottom left hinge area and it was good/no broken wires. I tested the ice maker in diagnostics test #44 and it began to harvest then showed that the bin was fill when it was empty. I removed the ice maker housing and found a large block of ice built up in the front left corner of the tray due to a cube not dispensing into the bin and slowly developing larger over time. I cleared the ice and cleared the ice that had accumulated under the bin and retested the ice maker. Unit is operating as designed. No water leaks observed during service, job completed. I recommended that the customer remove the ice bin approximately once per week to clear out any ice accumulated under the bin and allow it to air dry before putting it back in the refrigerator."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78748
Kevin
Job Details: 06/15/2021
"Arrived on site and inspected refrigerator and found Icemaker side of valve is not running and fill tube is frozen, replaced valve assembly and icemaker filled no cycled. Ensured water dispenser inside refrigerator is Lao operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near New Braunfels, TX 78132
Noah D
Job Details: 06/15/2021
"Arrived on site to inspect unit for freezing veggies, upon inspection found the units damper did not close when tested. Replaced damper and tested unit with test 03 all functions worked correctly, set freezer to 2 degrees. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Noah D
Job Details: 06/15/2021
"Arrived on site to inspect unit for a light out, upon inspecting found the light out on Icemaker, replaced module and all lights returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Robinson, TX 76706
Jonathan M
Job Details: 06/15/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found fresh food section evaporator completely frosted over indicating a defrost issue. Disassembled unit and steamed off ice buildup. Replaced evaporator fan assembly and ice door and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS00
Near Salado, TX 76571
Lou
Job Details: 06/15/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit pulled out from the cabinet and unplugged. Also found the tub full of water. Checked the drain and found it to be a gravity pull type drain and not installed correctly. Unit needs an external drain pump assembly to be able to drain properly. I tested the unit in diagnostics and it operated as designed. I started a cycle and checked amp draw to the compressor and found 2.77amps. Unit made a good slab of ice and it dropped to the grid cutter. It appears that the unit is making ice but due to the unit not able to drain properly, when the ice drops to the tub, its melting in the water below. I am ordering the external drain pump and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service. I removed the water from the tub with my shop vac.; O-emld tckt"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78757
Justin
Job Details: 06/15/2021
"(MM.) Arrived on site for dryer lint catcher not performing properly. After arrival I spoke with the customer and learned they issue was that the dryer was taking several times to dry clothing. I ran the unit and observed that it was getting hot and running as designed. I then placed a dryer vent tester in the unit and the results were Poor for all dryers I advised the customer that there was a blockage behind the wall preventing proper airflow. I also advised the customer that this would be their customer instruct due to no mechanical failure
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/15/2021
Arrived on site to test unit for unit sparking. Test unit and found burned out diode and capacitor. Replaced both parts test unit and unit test good job complete.
We serviced a
GE MICROWAVE
Model JVM1540SP1SS
Near Copperas Cove, TX 76522
Al
Job Details: 06/15/2021
Arrived on site and inspected microwave issues.Customers complaint was the exhaust fan doesnt work.I pulled the unit and checked the fan and found just before the fan stopped working the customer heard it clanking and then it quit.I also discovered the door to the unit is cracked not allowing it to close properly.The unit will require the ventilation motor and complete door to complete the repair.I will return with the panel and board.Needs more work.; ordrng 1 WB26X10234 (Ventilation Motor) and 1 WB55X10951 (SS door assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Hutto, TX 78634
Wesley
Job Details: 06/15/2021
Arrived onsite and the power had gone out while onsite. Found unit with frozen over freezer evap. Requested customer to defrost prior to return to replace the freezer evap harness. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model SF315PEMW1
Near Killeen, TX 76549
Al
Job Details: 06/15/2021
Arrived on site and inspected range with a missing screw on the door that connects the handle to the unit. Confirmed the complaint and used a screw from my truck stock to correct the issue.With the door issues corrected the homeowner advised the control panel to the unit is melted and works intermittently.Ordering the main control to complete the repair.Office to schedule return services when part arrives.Needs More Work; ordrng 1 WP6610444 (CNTRL-ELEC)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/15/2021
"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Took pressures and found the unit had lost refrigerant indicating a leak. Inspected unit and determined the leak had to have come from the fresh food evaporator due to it freezing up so many times. Replaced compressor, dryer, and fresh food evaporator and vacuumed unit. Unit held a vacuum for 15 minutes. Charge the unit and the unit held pressure is at -3 psi and 115 psi on the high side. Unit began cooling and is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/15/2021
"Arrived on site to inspect unit for leaking under unit, upon inspection found the heater washers had snapped off causing leak, replaced heater and nuts, all functions worked without leaks. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near Taylor, TX 76574
Wesley
Job Details: 06/15/2021
Arrived onsite and replaced the outer door the broken glass. Unit is now operating properly. All else checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Kayman
Job Details: 06/15/2021
Arrived onsite for microwave with light that wont turn off. Upon inspection I found the hood light would not change between settings and will not turn off. I found that when installing a new bulb the unit will immediately blow the bulb. I inspected the socket and found one of the wire connectors black. I checked the harness and did not see and broken or pinched wires. I am ordering a main control and socket for the repair. Office to R/S due to part availability. ; ordrng 1 W11342846 (Control) and 1 W10210871 (Socket)
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS00
Near Cedar Park, TX 78613
Justin
Job Details: 06/15/2021
"(M.M) Arrived on site to install previously diagnosed parts. The customer also found the unit would sometimes take several clicks before it ignited. I found the screws to orifice holders stripped and sticking out, causing sparks to arc sometimes. I installed parts and reassembled cook top. I put new screws into the unit. Unit is now working as designed. I confirmed with the customer it visually and functionally good now. The customer agreed it was as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
David S
Job Details: 06/15/2021
"Onsite for fridge making loud noise. Ran diagnostics tests for all fans, couldnt duplicate noise. Customer played video of noise. Sounded like compressor. Found compressor running hot to the touch, pulling 2.5A. Equalized pressure on gauges were 20psi, should be around 35 psi, indicating unit has a leak. Compressor needs replacing.ordering SS repair. All components needed for repair. Ordering nitrogen to find the leak. Office to reschedule due to part availability. Need AUTHO. ; ordrng 1 W10465948 (Gasket) and 1 W11457241 (Drip pan) and 1 W11435997 (Evap housing) and 1 W11492867 (Evaporator) and 1 W11188493 (Evap cover) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Freezer evap) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 CNOTE (NEED AUTHO)"
We serviced a
WHIRLPOOL OVEN
Model GBD307PDB5
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/15/2021
Arrived on site to install previous diagnosed part. Installed rebuild control and found stuck key error. Removed power to unit and reinstalled ribbon to control. Found same fault occurring. Attempted again and found UI would need to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 06/15/2021
"Arrived on site to replace auger motor and yoke from previous diagnosis. Cut motor out and replaced yoke and motor. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG MICROWAVE
Model MMV5208WS1
Near Killeen, TX 76542
Tyler
Job Details: 06/15/2021
Arrived on site for microwave needing previously diagnosed cover. Replaced cover and high voltage equipment is now covered and unit is functioning as designed. Called complete
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Temple, TX 76502
Tyler
Job Details: 06/15/2021
Arrived on site for washer making loud noise in spin. Upon arrival found no error codes. Did however find that the bearing kit during spin is grinding. Upon further inspection I found tubs were leaking out of bottom near seals. After speaking with office I was able to confirm that parts could be covered 7under limited parts warranty but srv fee and labor were not.Office will need to reach once Availability of parts is known.; ordrng 1 W10549509 (Inner tub assembly) and 1 W10549509 (Outer basket assembly) and 1 280146 (Rotor) and 1 WPW10419333 (Stator)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS04
Near Waco, TX 76705
Jonathan M
Job Details: 06/15/2021
Arrived on site for a refrigerator that?s not cooling and is making a clicking sound. Inspected unit and work area. Found the compressor turning off within four seconds of starting. Replaced starting device and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Temple, TX 76504
Tyler
Job Details: 06/15/2021
"Arrived on site for range over cooking. Upon arrival confirmed error code F6e1. Found oven sensor ohming at 1.08. Also found both elements functioning as designed. Found top burners having no issues with voltage or over heating, and working as designed. Took temp test in oven, and found broil element isnt shutting down after preheat cycle but bake element is, Indicating a bad ACU. Bruce sr# 7730998373. He instructed me that due to burners working no work was needed for cooktop but a new ACU would need to be installed in order to repair the oven. Office to reschedule once availability of parts is known.; ordrng 1 W11528352 (Acu)"
We serviced a
MAYTAG DISHWASHER
Model DWU7400BAE
Near Temple, TX 76504
Tyler
Job Details: 06/15/2021
(CS) Arrived on site for dishwasher not working. Upon arrival confirmed 120V to unit. Found unit would fill and drain but found motor leaking and not agitating water.
We serviced a
GE DRYER
Model DCVH680EJ1WW
Near Killeen, TX 76542
Al
Job Details: 06/15/2021
Arrived back on site to install previously ordered door.R&R it and unit tested properly to customers satisfaction.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Waco, TX 76710
Jonathan M
Job Details: 06/15/2021
"Arrived on site for refrigerator that?s making a rattling sound. Inspected unit in work area. Customer had a video of the noise and at the video showing the that cover near the condenser fan where it seemed that the condenser fan was hitting something. Removed that cover and could not replicate the issue. Ran the unit through diagnostics again and could not replicate the issue. I called Whirlpool Techline and spoke to Drew SR# 7730640558. He had me go through numerous checks on the unit and advised that while he did not agree with just throwing parts at the machine, that we should at least attempt to replace the condenser fan and add a sound pad. Replaced the condenser fan and added a sound pad to a refrigerant line to avoid rattling noises against the back cover. Tested the unit again in the unit ran as designed. Call complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS11B
Near Killeen, TX 76542
Al
Job Details: 06/15/2021
"Arrived on site and inspected dishwasher draining hose issues.Customer advised she had another company out recently and the technician advised her she need to have a drain loop, but didnt create one for the unit to drain properly.I used my zip ties and created a drain loop for the customer. I advised the customer to use afresh for dishwasher tablets to clean the unit out yearly.Tested the unit and unit tested properly with an excellent drain cycle.Customer satisfied JOB COMPLETE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25QFXHW00
Near Waco, TX 76705
Jonathan M
Job Details: 06/15/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Removed back cover and found the compressor not running. Replaced the starting device from truck stock and tested the unit. Unit began to run and started cooling as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lorena, TX 76655
Jonathan M
Job Details: 06/15/2021
"Arrived on site for a refrigerator that?s frosting up near the freezer door. Inspected unit and work area. The customer advised that her freezer door was accumulating moisture on the top of it to where she?d have to wipe it down with a towel. She said that it has been doing this for the last several weeks and when she checked it yesterday, it stopped condensating. She advised that she was going to cancel but just wanted to make sure everything was working properly. Checked gaskets and found no breaks in the seal. Unit is working as designed. Whenever user guide and call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Briarcliff, TX 78669
Robert
Job Details: 06/15/2021
Arrived on job for complaints of washer leaking sometime. Bellow and valve good raised the front of washer and made several test.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78754
Matthew
Job Details: 06/14/2021
"Arrived onsite for microwave not functioning. Upon arrival tested unit and is not heating. Interlocks seem to be working. Control functioning and display functioning. Unit has high voltage issue and will need magnetron, capacitor and diode replacement.Office to reschedule. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78748
Kevin
Job Details: 06/14/2021
"Arrived on site and inspected washer and found it is operating properly, customer complaint is noise and washer movement during spin cycle. Showed customer correct loading and correct detergent usage.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Justin
Job Details: 06/14/2021
"(M.M) Arrived on site for range lights and fan not turning off. Upon arrival customer stated this has been happening for 6 weeks and the fan and light were on for three days straight. Upon further inspection the unit at the start of service was working as designed. I placed unit into diagnostics mode and checked error codes. F6E4 (UI to control) was stored, I then cleared error codes. I advised the customer that this was most likely a UI and/or control issue as recommended by the tech sheet. Also ordering parts repaired on prior service for the same issue. Follow up required. ; ordrng 1 W11296171 (console) and 2 WPW10412711 (Bulb)s and 1 W11248652 (Blower) and 1 W11225360 (Main harness)"
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Leander, TX 78641
Justin
Job Details: 06/14/2021
(MM) Arrived on site for range door not closing and not preheating. I placed the unit in diagnostics and received no error codes. I placed unit into a preheat and notice the larger oven door needed to be pushed on in order to shut off cabinet light and to engage preheat. Unit does preheat as designed. I called techline and spoke to Andrew and received SR# 7730980292. Andrew recommended replacement of both the hinges and the receivers on the large oven. Ordering parts and office to reschedule. Bringing back hinges that are already on order.; ordrng 1 W11318331 (Receiver (left)) and 1 W11317948 (Received (Right))
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Austin, TX 78738
Leonardo
Job Details: 06/14/2021
Arrived on site to replace board and appliance manager. Replaced both part test unit and unit test good at this time job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78757
David Z
Job Details: 06/14/2021
"Arrived on site to diagnose washer that is not cleaning clothes. On arrival checked for error codes, and found F7E5 for motor fault. Ran unit in agitate and could hear motor whine when trying to agitate. Removed lower cover and found the shift actuator disconnected from the cam. Ordering updated actuator and splutch kit. Office to schedule when we have parts due to actuator being expart. ; ordrng 1 W10913953 (Shifter) and 1 W10721967 (Splutch kit) and 1 W11497303 (Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS07
Near Austin, TX 78738
Luis
Job Details: 06/14/2021
"Arrived on site for moisture and ripped gasket. Found moisture on mullion powered off energy saver option to allow mullion heater to power on,trimmed gasket,placed flashlight inside of fresh food at gasket no light source showing.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lago Vista, TX 78645
Lou
Job Details: 06/14/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the unit making the noise which sounded like a metal on metal loud screeching noise. I placed the unit in diagnostics and check error codes and found none. Continued with testing and at the very beginning in the sensing phase, the unit began to make the noise. I tilted the unit back and retested and it appeared to be coming from the motor. Using the belt that was prescreened, I removed and replaced the belt and retested and noise stopped. I advised the customer of the repair. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Waco, TX 76710
Jonathan M
Job Details: 06/14/2021
Arrived on site for a refrigerator that?s not cooling properly. Inspected unit and work area. The customer has advised that ever since they bought this unit six weeks ago that the unit is building up frost in the evaporator section. They removed the frost buildup 3 to 4 weeks ago and it came back and then remove the ice build up again to be able to use their refrigerator. Inspected unit and work area. Test at the misters and thermistor showed that they passed. Checked the defrost sensor and found the defrost sensor had passed as well. Forced unit into a defrost in the defrost heater came on and began to defrost the unit. Spoke to PR and was advised to check the evaporator to make sure the evaporator thermistor was plugged in. Checked the thermistor and found it not fully engaged into the pin connector potentially causing the issue. Re-fitted connection and removed the clip on the thermistor. Used foil tape to tape the thermistor onto the evaporator. Tested unit and the unit is not working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/14/2021
Arrived on site to test unit for not washing. Test unit and found shorted keypad and board.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS
Near Pflugerville, TX 78660
Tommy
Job Details: 06/14/2021
Arrived onsite for oven needing calibration. Upon arrival found sensor misreading adjusted and replaced then tested unit oven bake at 350 and calibrated. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model MH1160XSS4
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/14/2021
Arrived on site for a microwave that won?t turn the cooktop light on. Inspected unit and work area. Found the bulb the cause for the issue and replaced the bulb. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76541
Wesley
Job Details: 06/14/2021
Arrived onsite for washer noise. Tested and found some tolerances causing squeak. Made adjustments to belt and cam and leveling to repair. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Marble Falls, TX 78654
Cliff
Job Details: 06/14/2021
Arrived on site to diagnose a dishwasher that is leaking. Found screws for upper rack rails not tight causing leak. Tightened screws and all is working properly at this time. Unit was not installed at time of service.
We serviced a
ROPER DRYER
Model RED4640YQ1
Near Kyle, TX 78640
Matthew
Job Details: 06/14/2021
"Arrived onsite for dryer not drying. Upon arrival found unit will run but no heat. Tested fuse and thermostats, and passed. Checked element and was good. Checked motor centrifugal switch and passed. Customer having intermittent issues. Contacts in timer may have worn out. Job complete"
We serviced a
WHIRLPOOL RANGE
Model SF114PXSB1
Near Kyle, TX 78640
Leonardo
Job Details: 06/14/2021
Arrived on site to test unit for f2 error code. Found f2 error to be shorted keypad. Test unit and found shorted board will need new board. Ordering new black board 9762212 office to reschedule. ; ordrng 1 9762212 (Control board)
We serviced a
WHIRLPOOL RANGE
Model KMBS104ESS03
Near Liberty Hill, TX 78642
Justin
Job Details: 06/14/2021
Arrived on site for a microwave with a UI glitching out. Upon further inspection I found the UI LEDs going out. I put the unit into diagnostics but could not read anything due to bad UI. I cycled power at the breaker and the unit was still glitching out. I also found the touch pad unresponsive. This indicates a faulty console and UI control. I found console on hand was damaged. Ordering new console. Also returning with all parts and will need to return with he control on order. Office to reschedule. ; ordrng 1 W11197501 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78717
David S
Job Details: 06/14/2021
"Onsite to install previously diagnosed parts. Replaced actuator and main control(due to unit overfilling). Reassembled, tested, unit is now shifting between spin and agitate smoothly. Unit functioning as designed. Call complete"
We serviced a
GE REFRIGERATOR
Model GSE25GGHECBB
Near Jarrell, TX 76537
Kayman
Job Details: 06/14/2021
Arrived onsite for refrigerator not dispensing and will turn off the display when the paddle is depressed. Upon inspection I found the connector for the hinge wire was corroded and at least one of the wires were broken. I removed the connectors repaired the wires and secured the connections with some tape. The unit is now working as designed at this time with no issues on the dispenser. No leaks detected during time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78735
Luis
Job Details: 06/14/2021
"Arrived on site for no cool. Checked fresh food evaporator compartment no traces of dye,checked compressor compartment no dye on tubing Or weld joints.
We serviced a
GE COOKTOP
Model PGP959SET5SS
Near Austin, TX 78717
David S
Job Details: 06/14/2021
"Onsite to install previously diagnosed parts. Replaced valve for the front left burner and replaced three broken knobs. Reassembled, tested, adjusted all valves for proper flame. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78738
Robert
Job Details: 06/14/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Salado, TX 76571
Kayman
Job Details: 06/14/2021
Arrived onsite for dryer making loud noise while in use. Upon inspection I found the unit making a chirping noise while spinning. I disassembled the unit and found a good amount of lint built up within the unit I was not able to determine where the noise was coming from but sounds like it might be coming from the idler pulley. I re assembled the unit and it is no longer making any abnormal noises.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GBS
Near Marble Falls, TX 78654
Cliff
Job Details: 06/14/2021
Arrived on site to diagnose a dishwasher with a broken rack. Found upper rack adjuster broken and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78704
Jacob
Job Details: 06/14/2021
Arrived onsite for lights not working and the gasket having a rip on the top right on the right door. Replaced bottom left led in refrigerator and replaced led in the ice maker area. LEDs working at this time. Need to order gasket for the right door. Ordered part. Office to reschedule ; ordrng 1 W10871887 (DOOR GASKET )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Austin, TX 78739
Robert
Job Details: 06/14/2021
Arrived on job for complaints of ice in freezer. Found water dripping from refrigerator section. Removed blockage from drain.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Harker Heights, TX 76548
Al
Job Details: 06/14/2021
"Arrived on site and inspected washer not turning off.Plugged the unit in and unit went into drain mode.Customers advised the unit began this after the recent rain storms.I checked the unit, calibrated it and tested operation and unit tested properly.No parts needed.Customer satisfied with explanationsJob complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Smithville, TX 78957
Scott
Job Details: 06/14/2021
"Arrived on site for lights in fresh food out , also freezer light out . Found freezer light failed . Replaced module , all lights are working . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Temple, TX 76501
Kayman
Job Details: 06/14/2021
Arrived onsite for dryer with felt falling into the drum. Upon arrival I confirmed the felt seal had ripped and was hanging down inside the rear of the drum. I removed the drum and replaced the rear felt seal. I let it cure before testing. The unit is working as designed at this time. I advised the customer to give the unit a couple hours before using so the adhesive on the felt can cure. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Tommy
Job Details: 06/14/2021
Arrived onsite for dishwasher not operating. Upon arrival found unit outlet had an open neutral. Spoke witch customer on needing an electrician to check outlet. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Lou
Job Details: 06/14/2021
"Arrived on site to inspect dishwasher tripping breaker. Upon further inspection, customer provided a video of their electrician replacing the GFCI outlet and breaker and when they turned the unit on, the breaker tripped. I placed the unit in diagnostics showing no error codes. I continued with testing and after the unit dispensed water and the motor came on, I opened the unit door and pressed start to advance the test and as soon as I closed the door, the unit tripped the breaker. I contacted techline and spoke to Andrew and advised of my findings. Andrew advised that the door switch shouldnt be causing the the breaker to trip. Andrew had me test the unit with the inlet valve unplugged and the unit continued to trip. I unplugged the drain pump and the unit continued to trip. Unplugged the P4 harness connection to the control and opened and closed the door and the breaker did not trip. Andrew advised that a relay in the control could possibly the cause of the issue. He recommended unplugging the diverter and dispenser and test the unit. If the unit continues to fail, he recommended replacing the main control. Provided SR#7730916740. I tested the dispenser and drain pump,and it continued to trip. I removed and replaced the main control and retested and unit continues to trip breaker. I unplugged the motor from the control and retested and unit did not trip the breaker. I am ordering the sump/motor assembly and office to schedule return service. No water leaks observed during service.; ordrng 1 W11087376 (Sump/motor assembly)"
We serviced a
GE WASHER
Model WHDSR209DAWW
Near Smithville, TX 78957
Scott
Job Details: 06/14/2021
Arrived on site for washer overfilling and not draining . Replaced water pressure switch . Tested and unit would fill correctly . Tested and found timer had failed as well . Ordering timer . Call to set return ; ordrng 1 WH12X10296 (TIMER)
We serviced a
FRIGIDAIRE FREEZER
Model LFFH21F7HWJ
Near Austin, TX 78735
Luis
Job Details: 06/14/2021
"Arrived on site for noise complaint and ice build up. Powered unit on no odd noise,power cycled u it compressor and fan powered on no odd noise unable to recreate noise. Found ice build up on upper section of cabinet and on door,top right corner of gasket not seating in liner,attempted to reinstall and keeps coming out diagnosed unit would need a new door door
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/14/2021
"Arrived onsite for washer fabric softener not dispensing. Checked dispenser housing for obstruction or clogs, unit is clear. Ran diagnostics and found F0E0- no codes. Ran auto test and softener was not receiving adequate water. Replaced valve. Tested unit and unit is functioning properly. Job complete"
We serviced a
GE DRYER
Model GUD27ESSJ1WW
Near Paige, TX 78659
Scott
Job Details: 06/14/2021
"Arrived on site for dryer leaving smudge marks on clothes. Found felts on bearing failing and leaving residue in drum . Replaced upper bearing . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS
Near Cedar Park, TX 78613
David Z
Job Details: 06/14/2021
Arrived on site to install previously diagnosed parts to resolve rattling blower motor. Replaced with new blower motor and retested unit. Ran in diagnostic mode and verified no noise js present. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/14/2021
Arrived on site for Dryer is Not Tumbling or Spinning - Dryer. Found belt had nearly broken apart. Removed drum and found motor pulley that holds the belt in place against idler pulley was badly damaged. Removed belt and motor and installed new belt and motor. Tested dryer and it is spinning and heating as designed. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78759
David Z
Job Details: 06/14/2021
"Arrived on site to diagnose dishwasher that is not opening the soap dispenser last 3 wash cycles. Ran unit through diagnostic mode to test. Was able to get lid to open, but no consistently. Replaced dispenser and retested. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78746
Luis
Job Details: 06/14/2021
"Arrived on site for cooling complaint. Unit was powered off,powered unit on pierced low side pressure reading slightly low,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Advised customer to let unit run for 24hrs"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78747
Kevin
Job Details: 06/14/2021
"Arrived on site and inspected washer and found basket is spinning eccentrically, attempted to remove washplate to examine hub and it is seized, tub and basket are also leaning to the right. A previous company had only replaced one suspension rod and washer has been spinning unevenly for some time. A new hub will be needed, agitator, Gearcase, and if that still hasnt corrected issue a new tub may be needed any new basket. This would take 2 technicians to replace.; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Gearcase) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78733
David Z
Job Details: 06/14/2021
Arrived on site to install new sump and motor to resolve wash motor not running error. Replaced sump and motor and ran unit through diagnostic cycle. Found unit pumping and flowing correctly. All is now working as designed. No water leaks found. Checked insulation and found all insulation is installed properly and there is other action we can take to reduce volume any. Documented with tech line. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78704
Luis
Job Details: 06/14/2021
"Arrived on site for cleaning. Removed tubing and other components,cleaned inner tube and all parts accessible,ran diagnostics found weak water flow replaced valve. used 1 W10897719 (Valve) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78702
Matthew
Job Details: 06/14/2021
Arrived onsite for washer cycle not completing properly. Upon inspection found faulty inlet valve. Replaced valve and tested. Unit is functioning properly. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE04
Near Austin, TX 78704
Jacob
Job Details: 06/14/2021
"Arrived onsite for unit not cooling. Looked at the freezer evaporator, saw that the unit had an uneven frost pattern. Submitted sealed system check list. Ordered parts. Office to reschedule ; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
We serviced a
LG DRYER
Model DLE5001W
Near Cedar Park, TX 78613
David S
Job Details: 06/14/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/14/2021
Arrived on site for AIG REFER LED LIGHTS not working in FREEZER/ flickering in REFER. Found driver module was faulty and not sending proper voltage to fridge MODULES. Removed FC module driver and installed new FC module driver and all lights began illuminating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Bastrop, TX 78602
Scott
Job Details: 06/14/2021
Arrived on site for not draining . Found bellow weep holes clogged . Cleaned out holes . No other issues found. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS3
Near Austin, TX 78739
Leonardo
Job Details: 06/14/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78717
David S
Job Details: 06/14/2021
"Onsite to install previously diagnosed parts. Inspected, found icemaker tray out of alignment and ice was freezing with tray partially bent. Replaced icemaker. Tested harvest and fill cycles- both functioning properly. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Wimberley, TX 78676
Robert
Job Details: 06/14/2021
Arrived on job for complaints of not agitating. Found the actuator not aligned properly to agitate. Corrected placement and test. No leaks detected at time of service
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78737
Robert
Job Details: 06/14/2021
Arrived on job for complaints of damage to basket. Confirmed the damage ordered replacement part. ; ordrng 1 W10554251 (spin basket)