We serviced a
KITCHENAID MICROWAVE
Model WMH32519HZ5
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for not illuminating light when it was being used, upon inspection found the control had shorted causing the issue, replaced control and bulb, all functions returned with no issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Buda, TX 78610
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of ice maker leaking and making clumps of ice. I found ice bin itself was frozen solid, and I was unable to remove to access ice maker. Instructed customer to defrost unit until the ice bin was able to be removed, I am ordering ice maker, valve, ice bin, and reservoir.; ordrng 1 W11185686 (Ice bin)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Briarcliff, TX 78738
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of unit not powering on, I checked for power and polarity at outlet, that tested good, I gain access to main control, I checked for power going to the UI console as well as plug and wires, that tested good, I found failed UI console.
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC3
Near Austin, TX 78738
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of gas leak, used leak detector to locate leak, found leak coming from burner assembly, I replaced burner assembly and tested unit, unit tested good and checked with leak detector for gas leaks, no leaks at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for not starting, upon inspection found the motor shorted causing the issue. Replaced motor and float. All functions worked with no issues. No leaks found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Leonardo
Job Details: 03/07/2022
Arrived on site to test unit for soap not dissolving. Test unit and found no pressure from motor. Found unit getting plenty of water but wash motor not coming on. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Cedar Park, TX 78613
David S
Job Details: 03/07/2022
Arrived on site to replace the microwave light transformer. I replaced the component. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV1
Near Cedar Park, TX 78613
David S
Job Details: 03/07/2022
Arrived on site to install previous diagnose part. I replaced the front right burner head. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/07/2022
"Arrived on site for washer not going into spin cycle. Inspected unit and work area. Found drain line standpipe had a bunch of paper towels to prevent small from standpipe possible causing unit siphon. Removed paper towels. Performed diagnostics mode and checked error codes. Found error code F8-E1 long fill. Cleared error code and ran automatic test cycle. Found when unit went to spin it had an abnormal noise. Ran manual test mode and tested inlet valve several times and found good pressure from hot and cold. Ran automatic spin cycle with motor guard off and found failed gearcase.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Andice, TX 78628
Jonathan S
Job Details: 03/07/2022
"Arrived on to install previous diagnosed part. Removed failed inverter and installed new. Tested unit and found when compressor attempted to start make a train horn like sound and kicks off. Found electrical windings correct, found mechanical failure within compressor. Will need to replace compressor with inverter . Office to schedule return when ETA is available on parts. ; ordrng 1 W11336586 (Inverter) and 1 W11393142 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect range cooktop burner flames too high. Upon further inspection, the customer advised that she believes the front right burner flame is too high. I tested the burner and the flame was correct. The customer advised that the flame gets higher with a pot on. I retested with a pot and the flame got wider with the size of the pot and was normal. I tested the front left burner and found it taking too long to ignite. I removed and replaced the burner head and retested and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Joe Z
Job Details: 03/07/2022
Arrived onsite to install previously diagnosed parts. Replaced the clutch and rotor. The basket was good and did not need replacement. Tested the unit on diagnostics an unit agitates and spins correctly. Ran auto test and unit test as designed. Job complete
We serviced a
LG WASHER
Model WM2501HWA
Near Georgetown, TX 78628
Lou
Job Details: 03/07/2022
"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed until it was to drain and the drain pump made a clanking noise and failed to drain the water. I removed and replaced the drain pump and retested and demonstrated for the customer and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, the customer advised that they have tried everything to get the unit to dry dishes including using rinse aid. I find the dispenser empty, but there was a small amount of rinse aid residue in the bottom of the dispenser (photo). I found a burnout spot on the right side of the element. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I checked amp draw to the element and it was showing 7-9amps during wash and drying cycles of testing. Due to the burnout spot, I removed and replaced the element and retested and the unit continues to operate as designed. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model PSI23NGPABB
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. I plugged the unit back in and disassembled the FC section to monitor the frost pattern on the evaporator. Checked amp draw from the compressor and found .87amps. Continued to monitor the evaporator and found the frost pattern good. I found the defrost element bad, as is the bimetal. I left the unit unplugged for safety. No water leaks observed at the end of service. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 WR50X10068 (Defrost bimetal) and 1 WR51X10055 (Defrost heater element.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect dishwasher door not staying open. Upon further inspection, I found the unit door open and when I went to close it and leave it at approximately 4 inches open, the door flew wide open. I found both friction pads were missing. I installed both friction pads and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect washer error codes. Upon further inspection, I found the unit unplugged. Plugged the unit in and the display immediately showed 16 mins remaining. Customer advised that they found how to reset the unit to get it out of demo mode. I attempted to place the unit in diagnostics and it failed each time. I advised the customer that the unit will need a new control and it is currently out of stock. I am ordering the main control and office to schedule return service due to the availability of the part. Also, upon return, customer will have their receipt for POP (11-11-21). Unit left unplugged for safety and no water leaks observed during service. ; ordrng 1 W11574590 (Main control)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Andice, TX 78628
Lou
Job Details: 03/07/2022
"Arrived on site to inspect microwave shutting down after opening the unit door. Upon further inspection, I found the unit getting voltage but the display was not on. I uninstalled the unit and and tested the fuse and found it bad. I tested ohms to the switches and thermostats and all were good. I found where coffee had spilled into the unit and gotten into the main control area. Customer advised that the unit went dead when they opened the door while the unit was operating. I advised that due to the door opening while in operation, the switches sensed an interference and thats what caused the fuse to go bad. I removed and replaced the fuse with a part from my van stock (W11315605) and retested the unit and it is operating as designed. I recommended that the customer press the stop button before opening the door to keep from the switches triggering the fuse to go out again. I placed the unit back into its space and retested and it continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Andice, TX 78628
Lou
Job Details: 03/07/2022
"Arrived on site to inspect washer not agitating or spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit valve operated as designed, but the unit failed to agitate or spin. I could hear the motor windings functioning, but not strong enough to turn the basket. Tested the capacitor and found it bad. Customer agreed to the repair and paid in full with CC. I removed and replaced the capacitor and calibrated then retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Austin, TX 78738
Luis
Job Details: 03/07/2022
"Arrived on site for no lights and no ice. Found defective led modules,replaced upper top right and right middle wall led module,all leds working. Found shit off arm extension disconnected and in off position on icemaker.installed shut off arm and lowered arm,icemaker ran through a cycle and filled with water. ; used 2 W11462342 ( Led module) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Georgetown, TX 78628
Lou
Job Details: 03/07/2022
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. While the unit was draining, I could hear something inside the drain area. I removed the remaining water and removed the drain pump and found a large piece of glass. Removed the debris and retested and unit continued to operate as designed. I
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Jonathan S
Job Details: 03/07/2022
"Arrived on site for oven not operating. Inspected unit and work area. Found screen frozen. Powered unit off and on at circuit breaker. Performed diagnostics mode and found error F6-E4 UI/AM mismatch, cleared error. Tested unit and found operating as designed. Informed customer due to construction going on around home, customer may have to reset at circuit breaker if failure occurs again. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Andice, TX 78628
Jonathan S
Job Details: 03/07/2022
"Arrived on to install previous diagnosed part. Removed failed door panel and installed new. Tested door operation and performed diagnostics mode, no stored error code. Monitored test cycle and found unit operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/07/2022
"Arrived on site for washer intermittently not spin water out of clothes. Inspected unit and work area. Found load currently in unit. Found load to be mixed fabric types. Found drain line not zip tied in and unit is unbalanced. Removed clothes from unit. Performed diagnostics mode and checked for fault codes. Found none stored. Ran automatic test cycle and found all components operating. Inspected gearcase and pulley system, found no abnormal wear and tear. Balanced unit and added zip tie to drain line (see SD-picture). All operating as designed, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/07/2022
"Arrived on site for dishwasher second rack not sliding in and out. Inspected unit and work area. Found adjuster not setting correctly on track. Removed rack and reinstalled. Tested rack operation and found operating as designed. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 03/07/2022
"Arrived on site for no lights and right side door issues. Found extension assembly missing from right side of upper door hinge compartment,installed a new extension kit,tested arm extension and door operation good,all leds working as designed. used 1 WP2307857 (Extension) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS03
Near Austin, TX 78738
Luis
Job Details: 03/07/2022
"Arrived on site. Found control beeping and power cycling,updated control is on a factory back order with no eta,talked to management ordering relays to rebuild control. Will contact office to reschedule when tech has parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lakeway, TX 78738
Luis
Job Details: 03/07/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 found suction line crimped exiting liner almost closed,evacuated refrigerant attempted to replace evaporator to adjust and repair suction line same issue hard bend causing suction line to b crimped almost closed. Called tech support documented and uploaded pictures,per tech support unrepairable whirlpool will contact customer. SR#7733116475"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 03/07/2022
Arrived onsite for special project heating element replacement. Replaced heating element. Tested unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Bastrop, TX 78602
Joe Z
Job Details: 03/07/2022
Arrived onsite for unit not heating. Upon arrival ran diagnostics and there were no error codes. Ran a diagnostics cycle and heater operates as designed. Mrs. Said she has new tenants and were not aware that the unit is a plastic tub and they have never used rinse aid. Instructed customer of benefits of rinse aid. Placement of plastic dishes and to run hot water at sink prior to washing. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 03/07/2022
"Arrived onsite for unit with lid locked. Unit has no power. Upon arrival found lid locked and cannot get model and serial number. Have 120v at control. Control is not sending correct voltage to power UI. Need new control. Part # stamped on current part is WGD5100HWO, If needed. Mrs. Will call whirlpool to try and get concession. If denied Mrs. will think about it and call us back if she wants to proceed; ordrng 1 WGD5100HW0 (Control)"
We serviced a
GE DRYER
Model GTX33EASK0WW
Near Salado, TX 76571
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose dryer that is only running if start is held down. Ran unit and could hear motor, but basket isn't moving due to broken belt. Safety switch is tripped causing no run. Ordering new belt and pulley. Return visit set for 3/10. ; ordrng 1 WE12M29 (Belt) and 1 WE03X31620 (Idler Pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Temple, TX 76502
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose refrigerator that is slowly dispensing water. Ran dispenser and found a fairly slow stream. Replaced filter with bypass and found good pressure. Choked flow persisted past several filters, so likely indicates a bad seal in the filter head. Ordering new filter head / reservoir. Return visit set for 3/10. ; ordrng 1 W11346622 (Reservoir and Filter Head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose refrigerator that is not making ice. On arrival found bucket had about 2 loads of harvested ice, which normally was not there. Checked Temps and found RC was set to 42, freezer at 0. RC also had some airflow channels obstructed. Unit wasn't getting cold enough to harvest. Adjusted Temps to recommended. Tested harvest and fill and verified icemaker is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76504
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose washer leaking water. On arrival unit was on front porch with rear panel detached. Customer showed me a chewed / shredded internal hose. I advised customer they aren't under warranty, customer purchased unit from a flea market and was told it had 1 year warranty. Advised there is no warranty. Customer not paying for any repairs. Closing ticket. ; ordrng 1 W11553446 (Hose)"
We serviced a
GE DRYER
Model GLDP280ED0WS
Near Temple, TX 76504
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose dryer making a lot of noise and sometimes not able to turn. Ran and tested unit and heard screeching and found drum hard to turn. Disassembled unit and found 2 glides broken off and missing, and belt was sliding. Replaced glides and belt and retested. Found found moving easier and unit working as designed. Could not duplicate the customers complaint of unit sometimes not heating. Unit has good voltage and was heating when I was present. Unit working as designed. I did find large chunks of lint in the blower housing. Advised to have vents cleaned. Call complete."
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ0
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for F74 error, tested unit was not able to clear code, called commercial tech line, diagnosed unit further and found bad control board/ UI, , customer accepted replaced control, programmed UI, tested unit , unit now running as designed, left service key with customer, , no leaks detected job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCU483VSS01
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for igniter issue, tested unit found FL igniter start sparking on low flames, igniter going bad and is not sensing flames at low; ordrng 1 W10833887 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Woodway, TX 76712
Jonathan M
Job Details: 03/07/2022
Arrived on site for a refrigerator that is leaking water into the ice container compartment. Inspected unit and work area. Confirmed the customers complaint and the customer advised that water is leaking down into her drawer beneath the icemaker door. Inspected the unit and found the ice door gasket bowed in towards the bottom of the door and at the top. Ordering ice door and will return with the icemaker for replacement. Rescheduled customer to 3/14 due to shipment of part.; ordrng 1 W11171728 (Ice door)
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/07/2022
Arrived on site for a washing machine that is making loud sounds during operation. Inspected unit and work area. The customer advised that the unit seems to be extremely loud especially during spin on light loads but Im heavier load seems to be better. Around the unit through diagnostics and did not find any stored error codes. Tested the unit and manual diagnostics and found no issues present. The customer loaded up the machine with some towels and we ran it through a high-speed spin. Found the water hoses and the drain hose on the back of the unit causing the rattling banging sound that he was hearing. I did advise him of the issue and showed him during the spin. The unit is working as designed. Car complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS08
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/07/2022
Arrived on site for a microwave that has a dent in the door. Inspected unit and work area. Confirmed the customers complaint and replace the door. Tested the unit and the unit is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS02FRBL0
Near Marble Falls, TX 78654
Cliff
Job Details: 03/07/2022
"Arrived on site to diagnose a dishwasher that is not responding to user input. Found ui malfunctioning and the part is NLA. Office to inform warranty company of NLA part so they can resolve the claim.; ordrng 1 8572489 (Panel (NLA)), states that autho needed"
We serviced a
KENMORE WASHER
Model 796.4157321
Near Marble Falls, TX 78654
Cliff
Job Details: 03/07/2022
Arrived on site to replace previously ordered parts for washer. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Marble Falls, TX 78654
Cliff
Job Details: 03/07/2022
Arrived on site to diagnose a washer that is leaking. Found cold water solenoid split and replaced valve assembly. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/07/2022
Arrived on site to diagnose a refrigerator with a filter not able to be removed from housing. Found arm guide out of position and reset it. All is working properly at this time. No leaks were found at time of service. As repair was under 5 mins only service fee collected.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Austin, TX 78737
Leonardo
Job Details: 03/07/2022
Arrived on site to test unit for unit sparking even when not in use. Test unit and found and module. Replaced spark module test unit and no sparking at this time job complete.
We serviced a
FRIGIDAIRE OVEN
Model FGET2745KFB
Near Austin, TX 78739
Leonardo
Job Details: 03/07/2022
Arrived on site to replace boad. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Austin, TX 78759
Justin
Job Details: 03/07/2022
Arrived on site for a microwave making a loud thumping noise. Upon arrival the customer stated that when he runs the unit it will make a loud clicking sound from the turn table. I ran the MW several times with a MW safe cup of water and could not replicate the sound. I also found the customer switched the 40 watt bulb with an LED bulb. I informed the customer on the potential issues with this and how the unit was not designed for a LED bulb. I advised him to remove it and only use a 40 watt incandescent bulb. The unit I working a designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78727
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts. I installed the new door and then tested the unit. I found the unit now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78727
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts. I installed the new latch and strike. I then ran a normal cycle for several minutes and the error never occurred. The unit is now running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78728
Justin
Job Details: 03/07/2022
"Arrived on site to install previously diagnosed parts. Upon pulling the dishwasher slightly forward I found the unit slightly shifted. Due to this I tested the door and found it now working as designed. I informed the customer of my findings, and they no longer wanted the bent frame replaced. I also found a slight drip from the water line and informed the customer on this. No service or install performed, therefore, no fee collected. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts. I installed the new fill tube and then tested the unit. I harvest and filled the ice maker. I found both running as designed with no leaks. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78729
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts. I installed the heater and then tested the unit while monitoring amp draw. I found stored error code F3E3 for OWI error. I cleared the error codes. I found it ran through as designed and no leaks were present at the time of service. Upon further inspection I found the filter extremely dirty which is most likely the cause of the OWI error. I cleaned the filter and walked the customer through how to remove and clean it himself. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78750
Justin
Job Details: 03/07/2022
"Arrived on site for a refrigerator with water not dispensing. Upon arrival the customer stated that the unit was now working as designed. He also stated that this has occurred several times in the few months they have owned it. They do hear the valve energize when they press the pad, just no water comes out. The customer also stated that they have had some low water pressure issues as well. I called techline and spoke to Andrew and received SR# 7733117797. Andrew did not recommend to install anything. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/07/2022
Arrived on site for range oven door falling apart. Inspected unit and work area. Found adhesive not longer sticking. Removed failed outer door and installed new. Assembled unit and tested door operation. Tested all other components. All working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78741
Kevin
Job Details: 03/07/2022
"Arrived on site and found customer did not create service call properly. They have a Best Buy extended warranty, if they wish to replace icemaker and not use their warranty it would be Ice maker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Justin
Job Details: 03/05/2022
"Arrived on site for a refrigerator that was losing cool. I checked temps and found the RC at 54?F and the RC at 26?F. I put the unit into diagnostics mode and found that the RC fan never energized. I gained access to the fan and found all connectors tightly secured and the harness good. I then gained access to the control and checked voltage coming from the control during test 3 step 3 and found a good 14VDC. This indicates a faulty evap fan and harness. Due to being within callback period and having the same part fail, no fee will be collected. Ordering the fan assembly and the office will reschedule. ; ordrng 1 W11087438 (Evap Fan)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Leander, TX 78641
Justin
Job Details: 03/05/2022
"Arrived on site for a wall oven not working properly. Upon arrival the customer walked me through the issue. They found that when trying to use the bake option they could press start and it would show the loading screen, but the relay would never click and start. However, the broil seemed to work fine. I put the unit into diagnostics mode and stored error code F6E4 for UI to control status failure. Per the tech sheet I replaced the ACU. I then preheat the oven and found it now running as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Justin
Job Details: 03/05/2022
Arrived on site for a dishwasher with rack issues. Upon further inspection I found the upper rack physically broke allowing the rack to fall down. We will return with the rack on order to install. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model MMV4206FZ3
Near Cedar Park, TX 78613
Justin
Job Details: 03/05/2022
Arrived on site to install previously diagnosed parts. I installed the new door and then tested the unit. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Round Rock, TX 78681
Justin
Job Details: 03/05/2022
Arrived on site for an dishwasher that was not washing properly. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I cleared the error codes. I ran a diagnostics cycle and found the motor never energized. Due to this I replaced the sump and motor. I then tested the unit and ran another diagnostics cycle while monitoring amp draw. I found the heater working and the unit now running as designed. No leaks observed at the time of service. Call complete.
We serviced a
FRIGIDAIRE RANGE
Model PLCS389DCB
Near Round Rock, TX 78665
Justin
Job Details: 03/05/2022
"Arrived on site to install previously diagnosed parts. I installed the control. When going to install the sensor I found the harness at the terminal block was physically burned and split. I also found the broil element physically broken at the connector. Due to this we will also need the harness, terminal block, and broil element to replace. I am ordering the harness, terminal block, and we will return with the broil element to install. I advised the customer to keep the unit unplugged due to safety. Office to reschedule.; ordrng 1 5304409888 (Terminal Block) and 1 RESEARCH (Main Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Georgetown, TX 78626
Justin
Job Details: 03/05/2022
"Arrived on site for a washing machine making a loud noise. Upon arrival the customer provided a video of the noise. It sounded like an abnormally loud clanking or clicking. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics test and individually activated the fast agitate and spin. I could not replicate the noise. I gained access to the gearcase at the bottom. I found the shaft on the gearcase had abnormal play, and the up and down play is likely the cause of the noise. I also found a very small amount of gearcase oil on the rotor starting to appear. I am ordering the gearcase to replace and we will return with the slider to install too. Office to reschedule. ; ordrng 1 W11423759 (Gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Jarrell, TX 76537
Lou
Job Details: 03/04/2022
"Arrived on site to inspect range oven not reaching preheat temps. Upon further inspection, I removed the bottom panel and found the Bake element shorted out. I advised the customer of my findings and that the element is currently OOS at the manufacturer.; ordrng 1 W10779716 (Bake element) and 1 8009 (Bulb)"
We serviced a
WHIRLPOOL OVEN
Model KEBC278KSS02
Near Harker Heights, TX 76548
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose wall oven that is shutting down at times, and at others display is blinking out. Examined unit and found saved error F2E6, which is failed UI cancel circuit. Control and UI are failing when unit gets warm, can also be due to cracking ribbon cable. Parts are no longer available for unit, and switch membrane is discontinued. No repair can be made.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Round Rock, TX 78665
Cliff
Job Details: 03/04/2022
Arrived on site to replace previously ordered parts for microwave. Replaced t-stat and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78738
Luis
Job Details: 03/04/2022
Arrived on site for no ice. Ran diagnostics found icemaker stalling during test replaced defective icemaker. Ran diagnostics icemaker passed ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Round Rock, TX 78665
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose a refrigerator. Upon arrival customer informed me that lights are working and meant to cancel.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Round Rock, TX 78665
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose an oven that is not turning on. Found thermal fuse and TOD failed and replaced both parts.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB1
Near Spicewood, TX 78669
Luis
Job Details: 03/04/2022
"Arrived on site. Replaced bin thermistor,removed unit from enclosure found. Water stain marks on unit,floor and drywall. Informed and showed customer traced leak to water source line,I formed customer a plumber will need to replace line. Replaced drain pump,ran water through drain and pump no leaks. Ran diagnostics all test passed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose a range that smells like gas when in use. Tested unit and found no failures or gas leaks at time of service. Advised customer on findings and normal operating odors when in use.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose a dryer that is not running. Unit has no power cord and needs to be fully installed to service unit. Apartment will need to install unit and reschedule for service.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
"Arrived on site to diagnose a refrigerator that randomly has 3 way valve ticking nonstop. Contacted tech line for a different customer with same issue and they advised 3 way coil causing low voltage issue in unit, and to change coil. Ordering coil and return date set for 3/9.; ordrng 1 W11429989 (Coil)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite and tested bake element and found everything correct and operating as designed and homing out at 23 ohms while cool. Replaced control and tested unit for failure and symptom unchanged. Replaced bake element and sensor and tested door switch. Symptom unchanged. K type thermocouple thermometer reading over 100 degrees off. Called techline Sr#7733109912. Was advised to double check oven sensor resistance at temp and to cross check k type reading as all relative parts are good. Control reads 359 in diagnostics after preheat to 350. Customer will bake something simple over the weekend and report back. Management to review in the absence of a repair recommendation from techline. ; ordrng 1 W11458883 (Harness)
We serviced a
KENMORE DISHWASHER
Model 665.14759N510
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite for unit unresponsive and found control lock engaged. Unlocked console and instructed customer on findings. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite for dented door and replaced the door panel. Unit is now operating as designed. All checks food.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Lakeway, TX 78734
Luis
Job Details: 03/04/2022
"Arrived on site for no water or ice. Diagnosed a frozen tank due to air seeping between fan scroll and air tower. Defrosted lines,added sealer between gaps,tested water dispenser passed,ran icemaker test passed water filled icemaker"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Austin, TX 78732
Luis
Job Details: 03/04/2022
"Arrived on site for no lights. Diagnosed a defective led module in fresh food section. Replaced all leds,after replacement all leds working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/04/2022
"Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested dispenser operation and unit working as designed. Tested door operation and found gasket rubbing side. Customer need to ensure door is closed for the next 48 hours and gasket will adjust. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ2
Near Woodway, TX 76712
Jonathan M
Job Details: 03/04/2022
"Arrived on site for a microwave that is unresponsive. Inspected unit and work area. The customer advised that the unit keeps resetting itself and is stuck on the English French language screen. She advised that nothing works when she touches any buttons and itll just reset itself and go right back to that same page. Verified the customer complaint and found voltage going to the user interface door. ; ordrng 1 W11186019 (MW Door/UI)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Lorena, TX 76655
Jonathan M
Job Details: 03/04/2022
"Arrived on site for a range that wont heat in the oven. Inspected unit and work area. The customer advised that after using the self clean, that door would not unlock and their control panel is not allowing them to make any selections. Found the wire going to the latch motor burned and arced on the back panel. Quoted the customer for the harness and went to replace it. Found the harness sent was not the correct harness. The customer then asked me to splice the wires back together to save himself some money. I did splice the wires and used a wire nut to tie the wires back together. Went to test the unit and found the latch motor would not turn off. Checked voltage to the latch motor and found a constant 120V. Told he customer he would need a new control due to the wire grounding and most likely crating a short in the board. labor concession. The customer agreed to the repair. Ordering the part and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11256088 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Austin, TX 78732
Luis
Job Details: 03/04/2022
"Arrived on site for a defective led module. Advised customer defective led module can be replaced but recommending to replace all leds in same series, ustomer requesting to replace just the defective led module. Replaced upper left fresh food led module all leds working as designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Kempner, TX 76539
Tyler
Job Details: 03/04/2022
Ive done side for washer making a loud grinding noise. Upon arrival confirmed issue and after further inspection I found that the gear case was the cause of the noise during spin and showed signs of oil leaking all over the cam. After installing a new cam and gear case I reassembled and tested the unit and made sure the unit could hold water without any leaks and could fill agitate drain and spin and no longer had any loud noises or odd behavior. Unit functioning as designed call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF42SSFXDA02
Near Austin, TX 78731
Luis
Job Details: 03/04/2022
"Arrived on site for water leaking. Diagnosed an obstruction in drain in freezer section,defrosted drain,cleared ice from freezer checked water flow through drain good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78757
Luis
Job Details: 03/04/2022
"Arrived on site for no ice. Ran diagnostics optics passed,good air flow,no errors,ran harvest test passed ran fill test frozen fill tube. Checked ice box thermistor reading open,called tech support to verify will need ice box thermistor with icemaker. ; ordrng 1 W11483245 (IcemKer assembly)"
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite for vibration noise at hi heat. Determined noise came from power cable contacting cabinet. Insulated with pad to eliminate noise. Unit is now operating as designed. Advised customer on repair. All checks food.
We serviced a
GE WASHER
Model GFW450SSM0WW
Near Salado, TX 76571
Lou
Job Details: 03/04/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure and previous techs diagnosis, I removed and replaced the drain pump assembly and tested the unit. Unit is operating as designed and no leaks found during service. Job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Salado, TX 76571
Lou
Job Details: 03/04/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear something rubbing on the drum in the front left area. Removed the top and front panel and found a screw within the door seal rubbing against the drum bearing ring. Removed the debris and inspected the seal and bearing and both are good. I cleaned the interior of the unit and reassembled. Retested the unit and it is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA03
Near Austin, TX 78750
Justin
Job Details: 03/04/2022
Arrived on site for a refrigerator with unleveled doors. I leveled the doors and the unit is now as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78729
Justin
Job Details: 03/04/2022
Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I found the unit is now working as designed and the drain pump was not needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Harker Heights, TX 76548
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose refrigerator with door open indicator on, lights on, chime going off. Inspected unit and verified door open light is on, interior lights are out, deli control is out. Removed deli control and found the drawer full of water, leading to control and harness corroding and failing. Ordering new deli door and control to resolve. Office to schedule with autho and when parts arrive.; ordrng 1 W10815669 (Deli Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/04/2022
"Arrived on site for refrigerator leaking water through icemaker into the ice bin in the freezer. Upon arrival confirmed complaint after further inspection found out because of the leak in the ice bin was from the inlet valve not closing off the solenoid to the freezer icemaker all the way. At time of service found that the valve sit with was incorrect and I verified with SR on the part availability for the new valve and then reschedule the customer for Wednesday, March 9 of 2022 to complete repairs with new triple solenoid valve; ordrng 1 W11495416/cnote (SR already added to cart for ordering inlet valve)"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Nolanville, TX 76559
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose washer that is throwing off balance and stopping loads. Customer advised someone looked at it prior and was unable to remove the basket, said it was seized. Turned basket and could hear it rubbing during its rotation. Removed rotor and checked clutch and slider. Found metal slider collar was broken and separating causing the rubbing. Replaced slider and retested. Found rubbing gone and unit working as designed. Verified on high speed spin. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Temple, TX 76502
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose refrigerator that was losing some cooling in the freezer. On arrival customer advised me the unit was in the garage and they had some ice cream going soft. Customer has since changed the setting to max cold and unit was reading 0 degrees on arrival. Per owner's manual unit was designed for indoor kitchen use, and was not a garage compatible unit. Customer can keep unit on max cool but is working outside its design parameters. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose a range that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Jonathan S
Job Details: 03/04/2022
"Arrived on site for refrigerator not producing ice and not cooling in RC. Inspected unit and work area. Found RC evaporator frozen. Performed diagnostics mode and tested thermistor and defrost sensor. Found failed sensor. Checked ice maker error codes and found none. Cycled ice maker and ran fill cycle. Found ice maker working as designed. Placed unit in basic defrost mode. Will need to replace evaporator fan assembly. Removed failed evaporator fan assembly and installed new. Tested sensor and found control reading circuit. All tested good, no water leaks detected during service. Paid in full on credit card."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS0
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/04/2022
Arrived on site for refrigerator leaking water and not producing ice. Inspected unit and work area. Unit was pulled out from wall on arrival. Found water supply to inlet valve loose and was able to turn by hand. Tighter connection and found no longer leaking. Performed diagnostics mode and tested ice maker operation and found d fill tube frozen. Measured resistance at heater and found 1.6 k ohms. Ran test 19 and measured voltage and found 120 volts . Found fascia warming and no heat from fill tube. Will need to replace fill tube heater. Schedule return for Tuesday the 8th.; schdld next appmnt for 3/8 TUE !
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Austin, TX 78733
Matthew
Job Details: 03/04/2022
Arrived onsite for unit smoking and making noise. Upon arrival tested unit. Tested by heating to 350 degrees. Heated without issue. Smell and noise that customer complained about was not present. Was first time using unit and previously owned an electric range . Instructed customer on use and normal sounds/noise. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDT03STSS3
Near Austin, TX 78733
Matthew
Job Details: 03/04/2022
"Arrived onsite for dishwasher not draining properly after repair. Upon arrival ran diagnostics. Did not find any error codes. Ran test cycle and unit passed. However, during testing found that customer may have external draining issues. As the unit drained water began to back up into the customers sink. Took pics. If water is backing up it can back flow into the unit hose and seep into the tub. Recommended customer have plumbing checked for obstructions. Unit is functioning properly. Job complete"