We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78733
Luis
Job Details:
07/22/2022
"Arrived on site for beeping noise. Found control shutting itself on and off diagnosed unit will need the updated kit,part is on backorder gave customer 2 options. 1: wait for part to become available 2: remove control and send to be rebuilt. Customer requesting to order part and wait till available.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, TX 78653
Matthew
Job Details:
07/22/2022
Arrived onsite for washer making noise. Upon arrival put unit in diagnostics and found no stored error codes. Ran test and found no issues. Found that the noise customer was experiencing was the normal operating sounds of the drain pump and shifter. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Austin, TX 78704
Matthew
Job Details:
07/22/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Austin, TX 78704
Matthew
Job Details:
07/22/2022
"Arrived onsite for washer still not spinning clothes out completely. Upon arrival inspected unit and put unit in diagnostics. No error codes at this time . Disassembled unit and inspected belt and pulley. Both looked good. While isolated ran motor and found motor was failing internally.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSG244LS1
Near Austin, TX 78704
Matthew
Job Details:
07/22/2022
Arrived onsite for damaged panel. Upon arrival found outer panel was rusting and dented. Replaced panel. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Manor, TX 78653
Matthew
Job Details:
07/22/2022
"Arrived onsite for refrigerator making noise. Upon arrival inspected unit. Unit is in storage garage at complex. Found that upon startup, while running, and turning off, the compressor is knocking badly. Unit will need a compressor replacement. Unit is still currently cooling. Ordering ss replacement. 2 hrs. Office to reschedule ; ordrng 1 Ssrepair"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78703
Matthew
Job Details:
07/22/2022
Arrived onsite for loose water filter housing. Upon inspection found failed housing cover. Need to order cover and bringing back housing. Office to reschedule ; ordrng 1 W11501035 (Filter cover)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hutto, TX 78634
Paul
Job Details:
07/22/2022
"Arrived onsite for a washer not spinning. I found the cam had broken but I also found where there has been a slow water leak that damaged the gearcase and actuator. I replaced the gearcase, cam, and the actuator. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete."
We serviced a
KENMORE REFRIGERATOR
Model 106.5110311
Near Hutto, TX 78634
Paul
Job Details:
07/22/2022
Arrived onsite for a refrigerator not making ice and the ice cream is a little soft. I checked the FC temp and found it at 16 degrees. I found it cycling between 12-20 degrees keeping the harvest temperature borderline. I adjusted the thermostat to keep the freezer at 0 degrees and as soon as it was at 10 degrees the icemaker went into a harvest and filled with water. I went over with the customer how to adjust the controls. The unit is working as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TD0
Near Hutto, TX 78634
Paul
Job Details:
07/22/2022
Arrived onsite for a refrigerator not dispensing ice. I found the rotors teeth in the ice bucket all bent up and binding on the stationary teeth. I replaced the ice container and tested the unit. All is working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.5757579
Near Round Rock, TX 78664
Paul
Job Details:
07/22/2022
Arrived onsite for a refrigerator that is freezing product in the deli drawers and not dispensing ice properly. I found the bottom right side of the UI panel not clipped on correctly. I found the dispenser spring installed backwards causing the actuator to have to much pressure put on the arm and not engaging the switch every time. I corrected the spring and the dispenser works correctly every time. I checked the temps and found the freezer getting to - 4.5 degrees and the crisper drawers at 36 degrees with the sealed system components running. I adjusted the temp and the dampener and explained to the customer that the return air vent is located above the crisper drawers and cold air will migrate back into the refrigerator thru the return when the fan turns off causing the sub zero air to enter the drawers and freeze product. After explaining how to set the dampener and thermostat the customer will monitor and adjust as needed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Round Rock, TX 78665
Paul
Job Details:
07/22/2022
Arrived at customer house for no ice issue. On inspection found the icemaker running a continuous harvest mode and no heater or water turning on. I replaced the icemaker and tested the unit in harvest. The icemaker filled with water and is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Paul
Job Details:
07/22/2022
Arrived onsite for a range with the left front burner not lighting and some rust starting. I didnt find any rust and I went over with the customer how to clean the cooktop. I found the ignitor with a hairline crack in the porcelain causing it not to ignite correctly every time. The burner needs to be replaced. Ordering WPW10515455 burner head. RS for Fri 7/29/2022.; ordrng 1 WPW10515455 (Burner head)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78744
Scott
Job Details:
07/22/2022
"Arrived on site , replaced control and line filter . Double checked drain pump, resistance checked normal. Ran calibration and diagnostics wash tests. All checked out normal. No water leaks detected at time of service. Job complete Did recommend getting an appliance surge protector."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78744
Scott
Job Details:
07/22/2022
"Arrived on site for dishes still damp after load . Ran diagnostics. No error codes and heater is coming on . Instructed customer to start using rinse aid . No water leaks detected at time of service. Talked to EB , waiting to hear back on Spoc . No money collected. Job complete ."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Scott
Job Details:
07/22/2022
"Arrived on site for bottom of oven warpped causing oven not to heat evenly and enamel paint cracking and miss colored and door gasket falling apart . Tried to bend bottom back into shape , unable to get correct shape back . Replaced bottom and door gasket . All checking normal. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78747
Scott
Job Details:
07/22/2022
"Arrived on site for dead microwave . Outlet is getting voltage. Checked both ceramic fuse and cavity thermostat, both are good . Replaced control and unit is powering up . Now heating to WP specs . No other issues found . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78744
Scott
Job Details:
07/22/2022
"Arrived on site for dishwasher not turning off . Customer stated turned unit on and when he came back after work ( 8hrs) washer was still running . Ran diagnostics, no error codes . Unit ran test wash and heater is coming on . Checked control , found no faults. Called tech line . Ran finds past them . Recommended no replacement of parts today . Also spoke with safety Sr 7734172970 . No water leaks detected at time of service. Job complete"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78744
Scott
Job Details:
07/22/2022
"Arrived on site for oven not heating . Found no voltage to igniter. Found wires shorted at valve due to being cut by cover in back . Spliced wires back together . Igniter still not getting voltage , checked and found control had shorted as well . Replaced control . Unit is now heating oven . All checked normal. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Tyler
Job Details:
07/22/2022
Arrived on site for washer needing previously diagnosed parts. Upon arrival installed parts. Reassembled and tested unit. Found breaker not tripping. No leaks present and unit functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Copperas Cove, TX 76522
Tyler
Job Details:
07/22/2022
"Arrived on site for dishwasher showing f8E4 error. Upon arrival confirmed complaint and found f8E4 was only error in diagnostics. Upon further inspection found no failures in fill lines, drain hoses, or door seals. Ran unit for over 30 minutes and found slight drip from sump seal due to loos screw mounts in tub area. Tightened mounts then ran unit and leak has stopped. Unit now functioning as designed. Call complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76549
Tyler
Job Details:
07/22/2022
"Arrived on site for dryer not heating each cycle properly. Upon arrival confirmed issue. Upon further testing found element not grounded, coils healthy in appearance, and at 9.7ohms. Also found all thermal fuses, stats, and limiters within manufacturing specs. Found stable 240v. Found signs of clog within venting of home with test kit. Instructed customer on needing a dryer vent cleaning preformed in order to insure no further failures occur. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76542
Tyler
Job Details:
07/22/2022
"Arrived on site for washer tripping breaker mid cycle. Upon arrival found no errors. Found motor windings ohming at 6.2 but after running a diagnostics tests I found resistance quickly changed 10ohms, indicating it was failing after runn8ng for to long during cycle. Replaced motor and capacitor. Reassembled and tested unit and found no changes in resistance to pump, motor, etc. washer no functioning as designed with no leaks. Instructed customer they would need electrician if issue did come back to verify power supply/outLet integrity"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Nolanville, TX 76559
Tyler
Job Details:
07/22/2022
Arrived on site for dishwasher making grinding noise. Upon arrival confirmed complaint customer also stated ui wasnt alsways responsive. found drain motor as cause of noise. Found no debri in sump or motor. Found f5E2 in diagnostics. Tested door switch and found no failures. Found ACU sending incorrect voltage to ui as well as not sending door switch activation. Also found spray arms clogged.
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Killeen, TX 76549
Tyler
Job Details:
07/22/2022
Arrived on site for refrigerator leaking water from leftside rc door and down front of unit. Upon arrival confirmed complaint and and found ice forming together in bucket and melting down into dispenser comp. Doe to ice door flap not sealing shut. Will need office to reschedule once availability of part is known.; ordrng 1 WR17X36026 (Ice door chute)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Vincent
Job Details:
07/22/2022
"Arrived on site for refrigerator, CX was not home he left key for me to enter. I tested unit and the ice door Shute was not opening all the way, when I swapped the parts from other door I didnt install it correctly. I have fixed the issue and its now operating as designed. No leaks where observed during service. Job completed. I placed key back in its original spot and called CX to let him know of my findings."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Leander, TX 78641
Vincent
Job Details:
07/22/2022
"Arrived on site for dryer, inspected unit and work area. Found door catcher broken. Replaced parts with new one and tested. Unit is now operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWX700XL1
Near Leander, TX 78641
Vincent
Job Details:
07/22/2022
"Arrived on site for washer, inspected unit and work area. Inspected unit and found gear oil all over the walls and floor. I did not test unit since its badly leaking. Unit would need a new gear case and clutch,
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Leander, TX 78641
Vincent
Job Details:
07/22/2022
"Arrived on site for range, inspected unit and work area. CX complaint was oven door would come off from the receiver. I found the right hinge damaged.Removed old hinges and replaced with new ones. Tested unit and its now operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Leander, TX 78641
Vincent
Job Details:
07/22/2022
"Arrived on site for bottom trim being damaged by electrician, inspected unit and work area. I removed old trim and installed new one. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Liberty Hill, TX 78642
Vincent
Job Details:
07/22/2022
"Arrived on site for oven, inspected unit and work area. Set unit in diagnostics and found error code store F6E4, control will have to be replaced to fix the issue. Gain access to control and replaced with new one. Turn power back on and tested. Unit now operating as designed. Advised CX to make sure unit stays connected to WiFi to receive the proper updates and keep time. I preheat oven to 350? and its heating as it should. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Vincent
Job Details:
07/22/2022
"On site for dishwasher, inspected unit and work area. CX explained lower spray arm would fall. I inspected the spray arm and found it broken from the retainer tabs. Replaced the spray arm and tested. Unit is now operating as designed. NO leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Liberty Hill, TX 78642
Vincent
Job Details:
07/22/2022
"Arrived on site for cooktop, inspected unit and work area. Tested unit and found middle burner simmer orifice clogged, I cleaned it out and tested. I adjusted all. Burners flame and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Andice, TX 78628
Vincent
Job Details:
07/22/2022
"Arrived on site to install previously diagnosed parts, Inspected unit and work area. CX had moved refrigerator into the garage and I was unable to test the ice maker water fill because there is no water connection. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near New Braunfels, TX 78130
Andrey
Job Details:
07/22/2022
"Arrived on site to test unit for no light, tested unit found bad light bulb, replaced light, unit now running as designed, job complete"
We serviced a
WHIRLPOOL FREEZER
Model KRFC302EBS
Near San Marcos, TX 78666
Andrey
Job Details:
07/22/2022
"Arrived on site to test unit for ice on bottom of freezer, tested unit found drain tube clogged, cleared ice and unclogged drain tube, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Lockhart, TX 78644
Andrey
Job Details:
07/22/2022
"Arrived on site to test unit for F2E2 error, tested unit found error present, split door and found control and door padding bad
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Luling, TX 78648
Andrey
Job Details:
07/22/2022
"Arrived on site to test unit for squeaking noise during fill, tested unit found water valve squeaking and not letting enough water through, replaced valve, tested unit, unit now running as designed , no leaks detected job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrey
Job Details:
07/22/2022
"Arrived on site to test unit for not making enough ice, tested unit found ice machine in harvest mode, ice thickness is good but not making enough ice, found bin thermistor out of range, replaced bin thermistor advised customer to monitor, and if ice production does not improve to call us, at this time job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near New Braunfels, TX 78132
Andrey
Job Details:
07/22/2022
"Arrived on site to test unit for wash motor error, tested unit found wash motor not engaging replaced wash motor tested unit,unit running as designed, no leaks detected job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near New Braunfels, TX 78130
Andrey
Job Details:
07/22/2022
"Arrived on site to test unit for burners not igniting, tested unit found front left burner is taking longer then usual to ignite and simmer is only working on half the burner, all other burners are working properly, will need burner head to fix issue ordering part , off to reschedule ; ordrng 1 W11443594 (Front left burner head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Canyon Lake, TX 78132
Andrey
Job Details:
07/22/2022
"Arrived on site to test unit for dripping water and uneven doors, tested unit found ice maker over filling with water and leaking out, inspected ice cube and found some are still lines and some good,, due to lots of construction in the neighborhood irregular water pressure are causing this issue recommend replacing dual water valve and installing a pressure regulator, ordering pressure regulator and ice maker as precautionary, office to reschedule ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water supply line) and 1 W11483245 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Pflugerville, TX 78660
Cliff
Job Details:
07/22/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc evap has excess ice from previous air leak but is defrosting as bottom of coil is clear. Advised customer on findings and best ways to resolve and prevent issue. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Cliff
Job Details:
07/22/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Pflugerville, TX 78660
Cliff
Job Details:
07/22/2022
Arrived on site to diagnose an oven that is not heating. Found unit only recieving half power and homeowner will need an electrician to correct issue.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Austin, TX 78753
Cliff
Job Details:
07/22/2022
Arrived on site to diagnose a dishwasher that is not turning on. Found control not fully mounted preventing buttons from being pressed. Remounted control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78753
Cliff
Job Details:
07/22/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found bail arm too stiff to operate properly and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78665
Cliff
Job Details:
07/22/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found when icemaker was installed heater wasn't plugged in. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78665
Cliff
Job Details:
07/22/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR RANGE
Model JGS1450DB0
Near Round Rock, TX 78665
Cliff
Job Details:
07/22/2022
Arrived on site to diagnose a range that is not baking. Found cooling fan error appears when bake is selected due to failed fan. Replaced fan and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS2
Near Round Rock, TX 78664
Cliff
Job Details:
07/22/2022
Arrived on site to diagnose a microwave that isn't heating. Found failed magnetron and homeowner wants to replace it due to age and cost.; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Cedar Park, TX 78613
David Z
Job Details:
07/22/2022
Arrived on site to install new heater per SP W11540964. Installed new heating element and verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
David Z
Job Details:
07/22/2022
Arrived on site to diagnose dryer that had run one cycle before it threw an error for F2E2. Tech sheet identifies issue as a UI internal error. Replaced fascia / UI and advised customer that they need to connect the unit to wifi to ensure software updates can push. Tested and verified unit powers on and runs as designed with no errors. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78717
David Z
Job Details:
07/22/2022
Arrived on site to diagnose refrigerator that was not cooling in the RC. Examined unit and found RC was warmer than average. Checked freezer and found fan was not running at all. Found power pin for wire was not seated in the harness. Reconnected and fan came on. Unit now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cedar Park, TX 78613
David Z
Job Details:
07/22/2022
"Arrived on site to diagnose refrigerator that wasn't fully cooling in the RC. On arrival checked Temps and found RC top shelf at 37, with roughly 40-43 on bottom shelf. Found the top shelf airflow channel was completely obstructed with jugs of water, limiting cooling capacity. Advised customer to make sure airflow channels stay clear as it's critical to cooling. Checked Temps of water in crisper drawer and found it at 41, which is within 2-4 degrees acceptable range. Reported findings to Chris at tech Line, SR 7734104421. Tech Line confirmed the average temp difference is 2-4 degrees. Unit now working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Cedar Park, TX 78613
David Z
Job Details:
07/22/2022
"Arrived on site to diagnose dishwasher that wasn't heating. Examined unit and tested. Found overload was tripped on bottom of unit, and no error codes were showing. Reset overload. Didn't see any leak evidence or shorts. Tested and verified unit heating, issue was likely due to water that had dripped down from when unit was leaking. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cedar Park, TX 78613
David Z
Job Details:
07/22/2022
"Arrived on site to diagnose refrigerator that is not cooling in the RC. Found thick ice buildup on evap cover. Tested thermistors at UI and found RC evap thermistor showing as shorted, and fan was struggling to start. Steamed out enough ice to access fan and thermistor. Replaced evap fan and thermistor and reassembled unit. Tested and verified unit working as designed. Customer advised they need to completely defrost the unit due to the huge amount of ice that had built. Explained proper way to defrost. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78628
David Z
Job Details:
07/22/2022
"Arrived on site to diagnose dishwasher that was not draining at all. Ran unit and confirmed pump is running, but no water moving. Checked disposal and found plastic knockout was still intact. Removed knockout and retested. Verified proper draining. Unit working as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Austin, TX 78750
David S
Job Details:
07/22/2022
Arrived on site to replace the cooktop. I installed the new cooktop. I reassembled the unit and tested it. I found it working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78732
David S
Job Details:
07/22/2022
Arrived on site to replace the microwave bulb. I gained access to the bulb and replaced. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIA15NRHS11
Near Austin, TX 78731
David S
Job Details:
07/22/2022
"Arrived on site for ice maker not producing Ice. I inspected the unit and work area. I found the unit filling and the recirculating pump working. I found the drain pump not draining. I inspected the grid cutter and found it broken. I gained access to the pump harness and found all three connections, drain pump, recirculating pump and water level sensor harness corroded, and broken. pumps, water level sensor, grid cutter and the main harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78731
David S
Job Details:
07/22/2022
Arrived on site to install previous diagnose parts. I followed service pointer W11092686 and replaced the parts accordingly. I reassembled the unit and found the fan working. I advised the customer to give the fridge 48 hours to cool down to proper temp.
We serviced a
WHIRLPOOL OVEN
Model JGS9900BDS
Near Austin, TX 78731
David S
Job Details:
07/22/2022
Arrived on site to install previous diagnose parts. I gained access to the harness and sensor. I replaced both with new. I reassembled the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78731
David S
Job Details:
07/22/2022
"Arrived on site for cooling issues in the fresh food section. I inspected the unit and work area. I found the fridge set to -3 in the freezer and 33 in the fridge. I found the freezer tempt at -2 and the fresh food section temp at 45. I gained access to the fresh food evaporator and found the suction line bent at more than 90 degrees restricting refrigerant flow. I showed the customer and explained what was going on, and how with the location and severity of the bend the fridge wont cool properly and there is no way to repair it. The customer stated she is still in the product exchange window with Best Buy and she will have the. Replace it. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36QMX02
Near Austin, TX 78731
David S
Job Details:
07/22/2022
Arrived on site rc section not cooling. I inspected the unit and work area. I found the fc at 0 degrees and the rc at 60. I inspected the thermistors and found the return air thermistor reading 10 degrees after being removed from the fridge for 10 minuets. I installed the new thermistor. I set the unit to max cool so it will cool down quickly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78626
Gerry C
Job Details:
07/22/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the tub and spin basket, replaced them and the suspension, outer wrapper and installed the new wash plate, bolt, cap and agitator. I re-calibrated the unit and then tested twice in automatic service test mode. The unit operated as designed and no leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
Gerry C
Job Details:
07/22/2022
"Arrived to inspect no heat. I found the unit had all other functions but heat and there was line VAC present to the inverter line, measured at the microwave controller relay. Mfg tech Chris, SR# 7733603250 I discussed the issue and we watched the DCV line to the inverter and it did not react as expected. Mfg tech advised to replace the microwave control, inverter and magnetron as a set. I removed and replaced the parts and tested and the unit heated as designed. Operational test good."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Round Rock, TX 78681
Gerry C
Job Details:
07/22/2022
"Arrived to inspect noise and code. I found the unit had F3E1 and F8E1 stored in memory. I removed the back and cleared debris from within the air dome and hose connection and tested the unit. Two separate tests through service test mode passed and there were no errors generated. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Round Rock, TX 78664
Gerry C
Job Details:
07/22/2022
"Arrived to inspect gas odor. I found the air shutter on the venturi was incorrectly set and the fuel/air ratio was too lean, creating an incomplete burn and the consequential gas odor. I adjusted the air shutter to get a complete burn and ignition at the flame tube, instead of the prior flame kernel several mm from the tube, and tested. The raw gas odor issue was corrected and during testing, I found the vent hood above the unit was not vented to the outside and advised the CX to utilize nearby utility and powder room, powered-venting, to draw out expectant exhaust fumes from normal operation of the unit. Operational test good, no gas leaks detected during service. I contacted Whirlpool safety and advised of my findings, file# 7734109648. Concession generated due to installation issue- W13M0P0WL1."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78628
Gerry C
Job Details:
07/22/2022
"Arrived to instal previously diagnosed and ordered part. I re-formed the right RC door gasket via steady heat and after it was acceptably corrected from shipping, I removed the failed existing gasket and installed the replacement. I ensured proper fitment and tested. The unit was cooling as designed and the prior repair has held. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Round Rock, TX 78681
Gerry C
Job Details:
07/22/2022
"Arrived to inspect FC door issue. I found the door would not fully close and the lower gasket retention channel was warped, allowing excessive gasket movement and air leakage. The right RC door gasket was badly torn and requires replacement and the door will need shimming and bonding of the gasket channel. Tech GC please, no leaks observed during service.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waco, TX 76712
Jonathan M
Job Details:
07/22/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customers model number and serial numbers fell within the service pointer range. Went to replace the heater and found water damage behind the unit due to a leak at the heater. See photos. Replaced the heater assembly and tested the unit and diagnostics. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Belton, TX 76513
Jonathan M
Job Details:
07/22/2022
Arrived on site for a dryer that is not starting cycles. Inspected unit and work area. Found the dryer would turn on and appear to start but the motor would not turn. Disassembled the unit and check the fuse. Found the fuse open. Did advise the customer that the thermal fuse blowing is usually indicative of a ventilation issue. The customer did explain that it does take a little longer to dry clothes than it used to. The customer has not had their events clean since they moved into their home seven years ago. Did advise them to contact a vent cleaning company to clean out their ducks. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Belton, TX 76513
Jonathan M
Job Details:
07/22/2022
Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. Confirmed customers freezer door was dented and replace the door and nameplate and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Belton, TX 76513
Jonathan M
Job Details:
07/22/2022
"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that the unit is freezing items that are against the back wall and items in front of it and theres refrigerator and its freezing items in the door. Is it advised to the customer that any items that are pushed up against the back wall prohibiting airflow can cause this issue due to freezer air being stuck and not able to flow freely. Whats the temperature of the refrigerator and freezer and found the refrigerator at 36?F and the freezer at -2?F. Ran testing on the damper door but could not verify whether the damper actually closed. Checked resistance on the damper and found it within range. Checked the thermistor and found the unit registering proper temperature is in the refrigerator and freezer sections. I did advise the customer that at this point, I could not verify any failures within their unit unless if it was control related. I could not verify though that that was the problem as the most likely issue was with their airflow and packing their refrigerator too much. Went over proper loading procedures and am having the customer see if the issue continues before repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Jonathan M
Job Details:
07/22/2022
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I confirmed the customer complaint and found the icemaker stuck halfway through an iced harvest cycle. Found no water at the bottom of the icemaker but the motor would not turn. Checked voltage to the icemaker and found proper voltage. Replaced icemaker and icemaker harness due to change in icemaker. Reassemble the unit and they found the unit finish out the harvest cycle and fill with water. Advise the customer to keep an eye on the unit and to call back if any other issues persist.
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Temple, TX 76502
Jonathan M
Job Details:
07/22/2022
"Arrived onsite for a range that is not heating up to temperature. Inspected unit and work area. Ran the unit through diagnostic testing and found the bake element not heat. Removed the top cover and found the element bubbled and broken. Replaced bake element and tested the unit in a 375?F bake cycle. The unit is not working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hewitt, TX 76643
Jonathan M
Job Details:
07/22/2022
Arrived on site for a washing machine that is not draining. Inspected unit and work area. Did confirm the customers complaint and tested the unit. Checked underneath the washer and found the wires that separated from the connectors. Reattached the connectors and was able to drain the unit manually. Went to test the unit in a cycle and found the unit attempting to drain during the entire portion of the cycle as it was filling. Power cycled the unit and had the same issue. Went to replace control but found the control set with me was not the right part. Ordered correct control and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11513246 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Jonathan M
Job Details:
07/22/2022
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Check resistance through my drain pump and found 20.0 kg ohms. Replaced the control and ran the unit through diagnostic cycle. The unit ran as designed. Had the customer run a load and call me back after the load had finished and the unit faulted after 20 minutes. I called whirlpool tech line and spoke to Austin SR# 7734178187. He advised to come back with the pressure hose but advised the issue would have to be either with the drain pipe back flowing, the pressure dome being clogged with debris, or a control issue. He advised to order the pressure hose and control just in case. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11419171 (Control) and 1 W11165546 (Valve) and 1 WP353244 (Pressure hose) and 1 W11396717 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78724
Joe Z
Job Details:
07/22/2022
Arrived onsite for Ice maker stopped working.Water still works. Upon arrival ran diagnostics and got E2 motor lost position on icemaker. Also tried icemaker water fill test and unit will not respond. Need to replace icemaker. Replaced icemaker. Test unit. Unit now passed test. Also icemaker filled with during ice fill test. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Austin, TX 78721
Joe Z
Job Details:
07/22/2022
Arrived onsite to install previously diagnosed parts. Replaced control. Test unit on diagnostics and quick cycle. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Joe Z
Job Details:
07/22/2022
"Arrived onsite for SAME ISSUE- EVAPORATOR FROSTING OVER. FRZR AND FRIDGE TEMPS TOO HIGH. FROST IN FRIDGE . Upon arrival inspected unit. Got good frost pattern on evaporator. RC temp 33, FC temp 4. No frost build up. Replaced UI AND Control. Unit is operating as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78723
Joe Z
Job Details:
07/22/2022
Unit is now in apartment 7102. Upon arrival found unit on counter top. Unit has damage all around the front bottom corner. Unit has been obviously dropped . The front inside panel is bent and interlocks cannot engage. Contacted Techline. Sent tech pictures via text. Tech Will need proof of purchase from builder. Tech gave SR#7734175177 . Tech is transferring this call to trade care partner team. Team member wants builder to Call customer service 18009522537. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78752
Joe Z
Job Details:
07/22/2022
Arrived onsite for Dryer clicking when turning.upon arrival test unit and sound is coming from basket. Disassembled the unit and found belt is shredded and portions of bet are tapping the cabinet. Need to replace the belt.replaced belt and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Austin, TX 78722
Joe Z
Job Details:
07/22/2022
"Arrived onsite for Washer fills with water and isn't able to complete the spin cycle, resulting in wet clothes . Upon arrival ran diagnostics and got F0-E5 off balance, F9-E2 water ring detected, pump drive system problem, F7-E8 motor, stator over temperature , F8-E3 over flow or flood condition, F2-E1 UI stuck button. Ran diagnostics test and all test passed. Ran a mixed, quick cycle with high speed spin and unit operated correctly. After series of questions with tenant. I explained garment loading and how to prevent off balance loads. Please reach out to collect service fee. I cannot get ahold of landlord"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78724
Joe Z
Job Details:
07/22/2022
Arrived onsite for Oven door came off. Upon arrival inspected unit and found vent damaged. And off of unit.Need to replace vent. The 2 mounting screws are on the unit . Ordering vent. Office to reschedule ; ordrng 1 W11598202 (Vent)
We serviced a
WHIRLPOOL FREEZER
Model WRQA59CNKZ
Near Kyle, TX 78640
Justin
Job Details:
07/22/2022
"Arrived on site for a four door refrigerator with the left side freezer frosting over. On arrival the customer stated that it only happened once and once they cleaned it up it never occurred again. I checked temps and found all compartments good. Upon further inspection I found all gaskets in good shape. I informed the customer of my findings and that it may have been caused from the door being left open. I walked them through how on this unit the doors will stop and stay open at a 45? angle, and that you have to make sure you push it all the way closed. If not, the hot air mixing with the cold can cause the frost formation. I found the unit working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Kyle, TX 78640
Justin
Job Details:
07/22/2022
Arrived on site for a range throwing an F1E1 error code. On arrival the customer stated that when she preheats to 400?F the unit will throw an error code and cut off. I put the unit into diagnostics mode and found stored error codes F6E1 for over temp. I ohmd out the temp sensor at the sensor and at the control to find it good. I found the harness and connector in good shape. Per the tech sheet the control needs to be replaced. I replaced the control and then preheat the unit to 400?F. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Marcos, TX 78666
Justin
Job Details:
07/22/2022
Arrived on site for a range over heating and a spot on the console getting to hot to the touch. On arrival the customer stated the home inspector checked temps after preheating and found them to high compared to he set temp. They also found the right side of the console getting very hot when using the oven. I showed and informed the customer on the vent under that side of the console and how that is were heat/steam escapes. I found the vent working as designed. I preheat the oven to 350?F and let the temps fluctuate. I took the average and found the unit heating as designed. I walked the customer through properly checking temps and theory of operation on how the heat fluctuates. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near San Marcos, TX 78666
Justin
Job Details:
07/22/2022
Arrived on site to install the heater per the special pointer. I installed the heater and then test the unit. The unit is working as designed and no leaks were present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Marcos, TX 78666
Justin
Job Details:
07/22/2022
Arrived on site for a range with the front right burner not working. I test the unit and found the front right burner sparking but not igniting. I went to remove the burner head and found it very loose. I tightened it down and then tested it again. I found it now igniting every time. Call complete.
We serviced a
IKEA DISHWASHER
Model IUD9750WS04
Near San Marcos, TX 78666
Justin
Job Details:
07/22/2022
Arrived on site for a dishwasher with no power. I checked voltage at the terminal block and found it good. I then gained access to he control and ohmd out the bimetal to find it open. In order to repair the unit it will need a new bimetal. I installed the bimetal and the unit began working as designed. No leaks observed at the time of service
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near San Marcos, TX 78666
Justin
Job Details:
07/22/2022
"Arrived on site for a microwave with the bottom light not turning off. On arrival the customer had removed the light already. I checked voltage going to the light and found a constant 120VAC regardless if the light was on or off. This indicates a faulty control. I replaced the control and housing and found the voltage doing the same thing. Due to this I am ordering another control, harness, and switch to replace. Office to reschedule. ; ordrng 1 W11551761 (Lower Interlock) and 1 W11350914 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Dripping Springs, TX 78620
Justin
Job Details:
07/22/2022
"Arrived on site for a refrigerator that was not cooling properly, the ice maker not functioning, and the drip tray cracked. I checked temps and found the RC at 48?F and the FC at 0?F. Upon further inspection I found the entire left side of the RC door gasket not sealing. I used my heat gun and created a proper seal. I advised the customer on not opening the unit for a minimum of 4 hours to let it harden properly. I jumped the IM and found it not working. I unplugged the unit and let it sit for several minutes. I then tested the IM again and found it working. I am ordering the drip tray to install. Office to reschedule. ; ordrng 1 W11559685 (Drip Tray)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Dripping Springs, TX 78620
Justin
Job Details:
07/22/2022
"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated that they turned the unit off for several days per the last technicians instructions. Then once they turned it back on the unit cooled well at around 38?F for a day, and then shot up to 48?F. They were tracking this with a digital thermostat inside of the RC. I checked temps and found the RC at 43?F with nothing inside of it. The digital thermostat read 48.5?F, and I informed the customer on how those digital thermostats are not always accurate. Upon further inspection I found no frost build up on either evap and both had good frost patterns. I ohmd out the thermistors and found them within range. Due to the temp being a little high and the service pointer W11450890, I am going to install the control kit to improve performance and for a quality improvement. However, I found the one on hand damaged. I am ordering another kit to install. Office to reschedule. ; ordrng 1 W11533213 (Control Kit)"
We serviced a
WHIRLPOOL DRYER
Model MDG5500AWW
Near Austin, TX 78749
Kevin
Job Details:
07/22/2022
"Arrived on site and inspected dryer and found it is heating normally and customer has had been to the exterior cleared. According to use and care raising temperature raises estimate a time because the software assumes you will be drying heavier items. Started fryer on second to highest temperature an estimated 87 minutes. After running for a few minutes time dropped to 20 minutes showing that moisture sensors are still operating properly. No further repair is needed at this time, job complete"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78739
Kevin
Job Details:
07/22/2022
"Arrived on site and replaced belt found broken on previous visit. Took a short video of dryer operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Buda, TX 78610
Kevin
Job Details:
07/22/2022
"Arrived on site and sound fill tube nozzle is frozen but only on the end. And it has damaged icemaker tray. Sent pictures into KB/service management. when I icemaker fill valve is activated on test 45 water comes out fast enough to splash over fill tube edge. Took video, used 3/32 screwdriver like a pipe cleaner and ran test 45 again using a cup to catch water. A white flaky debris came out with water. Ran test 45 again and icemaker filled normally and water flow was no longer splashy, Job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Buda, TX 78610
Kevin
Job Details:
07/22/2022
"Arrived on site and inspected washer and found all functions are operating normally explain to homeowner how this unit differs from previous models. Also discussed correct loading procedure and detergent usage, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Mustang Ridge, TX 78610
Kevin
Job Details:
07/22/2022
"Arrived on site and replaced both glass pieces diagnosed on previous visit, job complete"