"Arrived on site to test unit for not cooking RC. Upon arrival customer stated temps in the RC are off by about 7?. Tested unit, found evap fan engaging properly but very little airflow into the RC. Found manual temp setting in FC was turned to minimum. Set manual temp to recommended, RC is now receiving proper air flow. Exposed evaporator coil, found a good frost pattern, no excessive buildup. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not functioning properly. Upon arrival customer stated unit runs constantly unless its unplugged. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced L hinge (W11613573), R hinge (W11613572) and both friction sleeves (WP8268961). Tested unit, squeak has been eliminated and unit is now functioning as designed, job complete."

"Arrived on site to test unit for not working properly, customer stated it won't spin clothes out and it's making a noise comes on by itself, tested found drain pump engaging randomly and control unresponsive, will need control to fix issue, ordering parts office to reschedule ; ordrng 1 W11603810 (Control)"

"Arrived on site to test unit for leaking, tested unit found all oil has leaked out from gear case, causing belt to slip and damaged cam and shift actuator, will need to replace, gear case, shift actuator, belt and cam, ordering parts rescheduled for 5/16; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11481722 (Shift actuator) and 1 W11026785 (Motor)"

"Arrived on site to test unit for leaking water, tested unit found water leaking from FC, defrost water is draining out the front do to clogged drain tube, removed ice buildup and cleared drain tube and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for not working properly tested unit found console acting erratic and light button does not responding to touch, really console and tested, unit is now running as designed job complete installed w11296171"

"Arrived on site to replace previously diagnosed upper spray arm, replaced and tested unit is now running as designed no leaks detected job complete installed WPW10317197"

"Arrived on site to test unit for no water. Upon arrival started a test cycle, valve energized but did not fill, found valve shut off. Opened valve and unit began to fill. All other components are properly engaging and unit is now running as designed. Advised customer to run cleaning cycles and to use less detergent. No leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not cooling. Upon arrival customer stated RC is at room temp and FC is slightly cooling. Compressor is running and pulling .98 amps. Inspected FC and found evaporator encased in ice, evap fan not engaging. Unit has a failed defrost system and will need new heater, evap fan, thermistor and control. Ordering parts, no parts installed, rescheduled for 05/16. Customer would like sooner date if cancellation occurs. ; ordrng 1 WPW10436849 (Defrost heater)"

"Arrived edges on site ,replaced control W11607637. Ran diagnostics and calibration . All checked being normal. Nomwater leaks detected at time of service. Job complete."

"Arrived on site for wall oven tripping breaker . Ran bake cycle and tripped breaker in a minute . No issues with harness found . Replaced both elements and control. W11545804,W11617232,W11617232. Followed service management and wp specs pointers on elemnt burn off . BROIL -Leg one @15.8, leg 2 15.4. BBAKE-leg one 12.4,leg2 12.1 . Wall oven has not tripped breaker . Instructed customer to let oven run an hour . If breaker trips after to have home builder to replace breaker . Job complete"

"Arrived on site for timer not advancing. Upon arrival, customer mentioned dial will not advance at times. Proceeded to replace W11685947 timer. Tested unit and now unit is functioning as designed. In addition, there was no voltage going from L1 to L2. Proceeded to wiggle power cord to receptacle and found correct voltage. Showed customer and customer stated they will replace receptacle. Unit is functioning as designed."

"Arrived on site for unit not powering on. Upon arrival, found unit breaker to be tripped. Turned breaker back on and performed service pointer burn off. 20 minutes of Broil and 20 minutes for Bake at 550F and did not trip breaker. Could not call techline to document due to working on a non business day. Unit is functioning as designed. No parts needed"

"Arrived on site for unit not washing properly. Upon arrival, ran consumer cycle with cup right side up on top rack and ran cycle. After 1 minute, found water in cup not even half full. Proceeded to clean sump and large amount of debris was present. Cleaned all debris and re tested. Now after 1 minute within cycle, cup filled with water almost fully. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for leak and door latch broken. Upon arrival customer stated the latch broke mid cycle and unit leaks from dispenser and in front of the unit. Inspected unit, found strike broken. Replaced strike (W11316914) and attempted to shut door, piece that has broken off of the strike is lodged inside the latch mechanism. Replaced latch (W11565030). Ran a diagnostic cycle, found all components properly engaging. Filled unit up past the bellow and found leak in the front is due to a dirty door. Cleaned door and tested, door no longer leaks. Also did not find dispenser leaking but there is evidence along the front of the unit that it has been. Replaced dispenser assembly (W11752344) and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived on site for making noise. Upon arrival, inspected unit a found water leaking from icemaker fill tube to back panel into fan area. Installed fill extension WPW10496649. Used truck stock zip tie and sealer to secure tube. Test unit and is filling correctly. No leaks present. Job complete"

"Arrived on site to test unit for valve issue, tested for found cold water valve not closing, replaced valve and tested, unit is now running as designed no leaks detected job complete installed W11643701"

"Arrived on site for starts itself randomly. Upon arrival , ran diagnostics and get error codes F2-E1 user interface issue , F6-E1 door switch. Found start button on control gets stuck. Need to replace control. Replaced control W11613566. Test unit and is operating correctly. Contacted SAFTEY team and spoke with Kent. Explained findings and repair that was made. Notes were documented . MfrRef # 7741470044 No leaks present. Job complete"

Arrived on site to diagnose a unit with no display and that was turning on by itself. Inspected the unit and found a shorted control board. Unable to perform proper diagnostics or testing without a functioning control board. Ordering new board. ; ordrng 1 W10216347 (Control board)

"Arrived on site for unit not cooling. Upon arrival, called customer due to community being gated and stated they cancelled appointment. Informed Office thread. No signature"

"Arrived on site to test unit for not heating properly, tested unit found control acting erratic, replaced and tested unit is now running as designed job complete installed W10894098"

"Arrived on site to test unit for not working properly, tested unit found agitator stripped, ran diagnostic cycle found unit only agitate one direction belt squealing very loud , inspected gear case did not find any signs of gear case failure, suspension extremely jumpy,after the cycle to motor will not disengage spinning even piwering off unit , had to unplug unit to stop it from spinning, will need to replace, Control, motor, shift actuator, belt, cam, suspension, agitator and harness if needed ordering parts rescheduled for 5/16 will need 2 hours on return visit ; ordrng 1 W11239857 (Belt) and 1 W10913953 (Shift actuator) and 1 W11026785 (Motor) and 1 W11543994 (Control) and 1 W11396716 (Suspension) and 1 W11569161 (Lower harness)"

"Arrived on site to test unit for not cooling, tested unit found failed compressor, replaced compressor, access value and dye drier, powered on unit, customer started and noticed a rattling noise, 15 second later I heard a thump and the compressor shut off, now it's pulling 12 amps a shutting off on thermal, compressor was faulty and needs to be replaced again, ordering compressor, access value and dye drier, rescheduled for ; ordrng 1 W11506635 (Access value) and 1 WpW10143759 (Dye drier) and 1 WPW10750849 (Compressor)"

"Arrived on site to test unit for not holding temp. Upon arrival customer stated unit began to lose cooling and not stay consistent after doors were replaced. Tested unit, found evap fans and dampers working properly. Gaskets are sealing all around on all four doors. Replaced control (W11455229) and adjusted door gaps, applied power and compressor immediately engaged and began cooling. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not starting cycle. Upon arrival customer presented issue, when starting cycle unit will begin to sense but not spin the basket due to a failed capacitor. Replaced capacitor (W11395618) and tested unit, all components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

Arrived onsite for unit not responding. Unit is stacked. Inspected and found failed main control. Replaced and tested. Unit is now functioning properly. Job complete

"Arrived on site to diagnose the unit for issues with the Normal and Express cycle buttons not working. Placed unit in diagnostic mode and found a shorted keypad. Replaced the console, tested the unit, and confirmed it is working properly. Job complete."

"Arrived on site ,replaced drain hose W11414944. Ran diagnostics all connections are dry. No water leaks detected at time of service. Job complete"

"Arrived on site to diagnose unit for not starting. Tested the unit and found an error code related to the chopper blade. Removed the sump screen to access the chopper blade and found it clogged. Cleared the clog, then tested the unit by running a Normal cycle. Unit is now working as designed. Job complete."

Arrived on site to replace the heating element for the special project. Replaced the heating element and tested the unit. Unit is functioning properly with no leaks present. Job complete.

"Arrived onsite for dishwasher not locking to start any cycle. On arrival, found unit in the middle of the kitchen uninstalled. Took pic. Found latch making good contact but could not fully test. Maintenance will need to have unit installed to run full test. Office to reschedule once maintenance has installed. Office to run cc on file for service visit ; O-emld tckt"

Arrived onsite for refrigerator making noise. I found the noise to be coming from the condenser fan and bracket. The fan is hitting the bracket and motor is sitting loosely indicating the bracket is stripped. Will need to order W11193484 Blade Fan and W11736795 Fan bracket. RS for 05-15-25. No parts installed. Tried a temporary fix for meantime.; ordrng 1 W11193484 (Blade fan) and 1 W11736795 (Fan bracket)

Arrived on site for washer stuck in drain mode . Tried start and power reset . Still tring to drain . Replaced control W11607637. Ran calibration and test wash all checked ked normal. No water leaks detected at time of service. Maintenance not on hand to sign ticket . Job complete

"Arrived on site for refrigerator and freezer sides not cooling, found fans are running. Temps are 65f and 55f. Heard compressor short cycle. Removed back panel. Checked and found start device had failed. Replaced start device. Verified operarion. Compressor held at about 1.8 amps. Stopped and restarted and it did restart. Now working as designed. Call complete. WPW10189190"

Arrived on site for unit not heating. Tried to inspect element however unit is a older unit and difficult to work on was removed from this call by GU will send senior tech on return visit ; O-emld tckt

Arrived onsite to inspect dryer not heating upon further inspection disassembled unit found burned out element replaced element Wp8544771 verified thermal cut are good pre-screening sent the wrong thermal cut off tested unit cycles unit is working as designed cleaned all lent from machine

Arrived on site for unit not making ice. Inspected ice maker and found ice maker did have ice in it just not harvesting. Turned ice maker off for a minute then turned unit back on . Called for harvest arm engaged unit rotat3d and called for water . Customer will monitor unit is functioning properly and as designed to job completed

Arrived on site for dryer sometimes sounding like a lawnmower . Ran dryer and couldn't duplicate noise . Removed lint feeder tube from rear . Found plastic tab from lint trap handle had broken off and washing blower housing . No lint build up. Collected 162.36 autho J3K3UX. Job compete.

Arrived onsite for previously diagnosed parts. I replaced the control and panel and tested unit. Unit is now operating as designed and completing cycles. No leaks present. Call complete. Installed W11613564 CONSOLE AND W11683480 CONTROL.

Arrived onsite for dryer taking long dry times. I found the unit to reach 168 with the vent off and drop quick. I then attached the vent and found the dryer holding temp and not coming down quick. There is a ventilation issue present as the dryer works as designed with the vent off. Customer will need to have the vents checked as they said it hasn't been cleaned and it's been 6 months. Called techline to report findings SR 7741539810 spoke with Garrett. Unit operates as designed. Call complete. No parts installed.

Arrived onsite for oven not cooking food. I found the manifold for the bake to have a screw come loose and not sitting properly. I also found the adjuster not set correctly. I reseated the manifold properly and adjusted the air shutter. Oven now ignites off first spark and re ignites off first spark aswell. No gas leaks. Call complete. No parts installed.

"Arrived onsite for unit having sealed system failure. On arrival confirmed compressor failure. Unit received 120vac but compressor cold to the touch, not running. Replaced compressor drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete"

"Arrived on site to inspect washer putting holes in sheets . Upon further inspection, the customer advised that the washer was putting holes in sheets. I asked the customer which cycle she used using for her sheets and she stated that it was the bulky /heavy duty cycle. The cycle is not is not intended for washing sheets according to the manufacturer of the cycle guide. I verified that there were no problem areas in the tub or anything that could snag the clothes. Based on the damage to the clothes, it doesn't appear to be a snag, as a snag would rip the clothes to shreds most likely. I instructed the customer on proper cycle selection and provided a user manual and cycle guide. I called tech line to document. I advised the customer on proper usage of fabric softer. SR 7741537323"

Arrived onsite to inspect washer not responding on ui upon further inspection found ui would not respond at all replaced ui control W11325580 ran test cycles & diagnostics unit is working as designed no leaks observed during service

Arrived on site to inspect dryer not starting. Upon further inspection I gained access to the inside of the dryer and found that the belt was broken. I am ordering the dryer repair kit to fix the issue. 4392067. Office to schedule return service. ; ordrng 1 4392067 (Dryer repair kit)

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I checked the temperatures and measured 3 degrees FC and 37 RC. I placed the unit into diagnostics and observed error code E2 and E3. I ran a harvest test and the test failed, and the ice maker motor did not rotate. I verified proper voltage to the ice maker mold heater. I checked the fill by running test 45 and no water came into the ice maker. I ran test 19 to check the fill tube heater condition and found that no voltage was being supplied to the fill heater. I found that the fill tube had frozen, however the valve is operatimg fine. I am reterning with the ice maker and ordering the aurora control. W10804160. I am scheduling for 5/15. No water leaks observed during service.; ordrng 1 W10804160 (Aurora control)"

Arrived on site to replace previously ordered part. Called customer stating Im running early however customer stated unit has been working fine for a month and a half waiting for the part. Stated to customer we would rather replace tub since we have the part but did not pressure customer and gave the choice of replacing part. Customer stated if they have issues again they will call back. Informed Office thread.

Arrived onsite to inspect freezer not making ice upon further inspection verified temps rc 37 fc 8 found gap at the back of icemaker housing removed icemaker & removed ice at the back gasket reinstalled icemaker push all the back against gasket sealing the unit advised customer it would be 6 to 8 hours be harvest unit is working as designed

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the console and tested the unit. The unit is now operating as designed. W11449303

"Arrived on site to inspect dishwasher top rack not sliding in and out properly. Upon further inspection, I found that the top rack slipped out of the tracks. I reset the rack assembly in the track and it is now operating as designed. No parts installed. No water leaks observed during service."

Arrived on site to install previously diagnosed and ordered parts per previous technician. I installed the middle burner and right side door trim. The unit is now operatimg as designed. No gas leaks observed during service.W10761014 W11435660

"Arrived on sitw for range needing w11620549 harness, and w11764617 control. On arrival reconfirmed issue and installed parts andtested unit. Found unit working as designed. Call complete"

Arrived on-site for oven console locked up. Verified the issue. Installed console(w11296171) and tested unit. Everything is working as designed

KDFE204KBL3 Arrived on site for a dishwasher with sani rise issues. On arrival client stated the sanitized light was blinking . I ran diagnostic no error codes I tested product seemed to be working i checked amp draw on heater and heater works fine. I spoke with my manager and he recommend that I change out . I replaced control and sensor tested product is working as its designed no water leaks visible from main water supply.

Arrived on-site for dryer not starting was getting f1e1 code. Element is good. Found t fuse and thermistor OL. Installed t fuse(wp3392519) and thermister(wp8577274) and tested unit. Unit is heating and working as designed.

WTW5100HC3 Arrived on site for a washer with lid locking issues. On arrival I found strike was defective I replaced and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site. Customer defrosted unit,snaked drain tube,ran water through drain water draining as designed no leaks."

WED4815EW1 Arrived on site for a dryer not powering on. On arrival verified issue I tested the thermal fuse part has failed I replaced and tested product works as it's designed.

"Arrived on site for water leaking in dispenser area. Ran ice dispenser, ice door closing, no moisture on ice door,found during water fill water droplets would collect on spout guide,adjusted spout guide tested unit working as designed."

"Arrived on-site for unit not cooling. Found unit not cooling at all. Evaporator and condenser fan are working. Compressor is very hot. I'm ordering W11678305 Precooler, W11546692 Evaporator, dye drier wpw10143759, service port w11506635, cap tube lokring, and W11580057 Compressor Kit for return visit. No parts used. ; ordrng 1 Sealedsystemr600 (2 hour) and 1 W11678305 (Precooler) and 1 W11546692 (Evaporator) and 1 W11580057 (Compressor kit) and 1 Wpw101437559 (Dye drier) and 1 W11506635 (Service port) and 1 Lokring (Cap tube)"

WRF767SDHZ04 Arrived on site for a refrigerator not making ice. On arrival client stated bottom icemaker works fine but the top icemaker doesn't work. I tested icemaker on test 56 and error code E5 showed up I also noticed other flaws. The ui panel was defective and it's not attaching to fridge also name please is falling off . I ordered ui control and nameplate returning parts will be needed for icemaker repair I rescheduled client on 5/19/25 that's the day she wanted she also wants a afternoon time frame. No water leaks visible from main water supply. ; ordrng 1 W11636544 (Ui panel) and 1 W11223753 (Name plate)

"Arrived on site for no cool. Unit has had prev sealed system work performed,checked freezer compartment no traces of dye,removed compressor cover found dye leaking from manufacturer weld joints on drier. Uploaded pictures,replaced the compressor and drier vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good checked frost pattern good. W11547313,w11506635,wpw10143759"

Arrived on-site for dryer not turning off. Found that the element stayed on even when the unit isn't running. Also found that the timer never stopped turning. I installed timer(w10857612) but the element still stayed on. T fuse was OL but the element was good replaced the t fuse and still got same results. Replaced element(279838) and cycled unit. Everything is working as designed.

MVWC565FW3 Arrived on site from previous tech to install parts. I installed suspension and belt calibrated and tested product works as it's designed no water leaks visible from main water supply.

NED5240TQ0 Arrived on site for a dryer not heating. On arrival verified issue I replaced heater and thermal fuse tested both have failed. I tested product is working as its designed.

"Arrived on site for unit Not making ice. Icemaker passes harvest test, no water to icemaker when valve activated. Removed water line at door and retested. Water is working to the door but not getting out. At door LtBl-Wh=6.3k.... it's spliced with the dispenser heater. Unit needs door. Office will call to schedule once part arrives. ; ordrng 1 W11551458 (Freezer door)"

Arrived on site for washer needing w11657965 control. On arrival reconfirmed issue and installed part. Tested unit amd found washer working as designed. Call complete

"Arrived on site to test unit for not heating. Upon arrival started cycle, igniter started to glow and valve clicked but no ignition. Flame sensor and igniter have failed. Ordering parts required, no parts installed, rescheduled for 05/15. Customer would like a sooner date if cancellation occurs. ; ordrng 1 WP338906 (Flame sensor) and 1 W11652257 (Burner assembly)"

Arrived on site with parts ordered. Removed evaporator cover. Replaced evaporator motor and fan blade. Verified operation. All sounds normal. Call complete

"Arrived on site for making noise even when off. Upon arrival, unit is unplugged. Restored power and drain pump energizes continuously. Ran diagnostics and get F3-E1 pressure system fault. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11607637 (Control)"

Arrived on site for unit won't f8ll with water. Ran diagnostics checked for error codes no errors at this time. Ran test cyclenunit is not receiving water. Manually filled 7nit with water sump motor started working and so did drain pump. Unit will need a new water valve ordering part office to reschedule. No leaks present at this time ; ordrng 1 W11130744 (Water valve)

"Arrived on site to replace previously diagnosed auger motor and coupling, replaced parts and tested unit is now running as designed no leaks detected job complete"

Arrived on site with parts ordered for dryer leaking and button sticking. Removed back panel. Removed water valve. Removed console. Replaced user interface control. Verified operation. Call complete. W11267102

Arrived on site for no ice. Icemaker not running through a forced cycle replaced icemaker powered unit on icemaker ran through a cycle and filled with water. W11548540

"Arrived on site with parts ordered. Removed freezer door. Removed evaporator cover. Replaced evaporator fan motor, replaced freezer door rails. Verified operation. Call complete."

Arrived on site for microwave showing f1e4. On arrival confirmed issue and found main control w11182110 bad and replaced it. Found microwave working as designed. Call complete

Arrived onsite for washer leaking. I confirmed water was inside the drip pan underneath the washer. When inspecting the valve i found no leaks or water trails. Drain pump isn't leaking and gearcase shows no signs of water trails. I inspected the connections to the valve and found the cremp on the hot water line to be leaking indicating the hose has failed. I took a photo of the water trail coming from the hose and advised customer to call home depot back and get them to replace the connections as they got a broken line. Call complete. No parts installed. Customer stated the washer trips breaker but it's due to the water touching the electrical connections. I shut off the water and advised to not use the unit.

"Arrived on site to test unit for new install issues, tested unit found crisper drawer missing roller axel, Left door shelves are missing and FC door is dented and developing moisture on gasket, will need to replace those parts and install foam stripes under new door gasket, ordering parts office to reschedule, tech AM only; ordrng 2 W11366475 (Left door shelf)s and 2 WPW10257246 (Bin Axel roller)s and 1 W11436967 (Fc door) and 2 W11159742 (Foam strips)s"

Arrived on site to diagnose dishwasher with error and not running cycles. Tested unit and confirmed locked up wash motor and slow drain. Replaced sump and motor assembly and ran unit. Confirmed proper operation. Unit working as designed with no water leaks. Parts used - W11680075.

"Arrived on site to inspect the unit for damage caused by the panel. Found damage present, replaced the panel, and tested the unit. Unit is operating properly. Job complete"

"Arrived on site to diagnose oven not heating / issues with panel. Found you could navigate menus, but unit would not actually cook or start elements. I powered off unit and changed control and restarted. Tested unit and found everything working as designed. Parts used - W11448962. Noone on site to sign for ticket."

"Arrived on site for water leaking into tub. Upon arrival, found water dripping into tub when unit is unplugged. Shut off main valve and dripping stopped. Proceeded to replace W11220230 inlet valve. Ran diagnostics and passed with no issues. Recommend customer to replace water hoses because its rusting. Customer agreed. Unit is functioning as designed. No water leaks detected at this time"

Arrived on site for front right burner still slow to ignite. Removed burner head and adjusted igniter due to poor spark placement on burnerhead . Did small adjustment on valve . Tested burner several times and burner is lighting normal and consistent lying. No parts used . No gas leaks detected at time of service. Job complete

"Arrived on site for oven getting too hot. Upon arrival, customer present video recording and found thermometer and display temp at 100F split. New control board was replaced previous visit and calibration was not performed. Calibrated unit and check temperatures and now reads 5 to 20 degrees below set temp. Customer will Monitor unit. Unit is functioning as designed. No parts replaced"

"WTW5010LW1 Arrived on site for a washer making nosies. On arrival I ran diagnostic no error codes I ran a test and didn't hear what client described. I checked motor readings are they were a little off . I replaced motor,belt,splutch, and actuator calibrated and tested product works as it's designed no water leaks visible from main water supply."

"Arrived on site to diagnose unit reported to make a clicking sound, followed by the magnetron stopping during operation. Tested the unit by heating water for 2 minutes, three times; unit operated as designed. Customer stated the issue occurs during defrost mode. Advised the customer that the magnetron will cycle off during defrost as the unit heats at a reduced power level. The clicking sound is the relay opening and closing, which is normal operation. Job complete."

Arrived on site to replace UI . Wrong UI was ordered . Reordering correct part . Call to set return ; ordrng 1 W11236885 (Ui console)

"Arrived on site to inspect unit for a drainage issue. Tested the unit and found the knockout plug on the garbage disposal had not been removed. Removed the knockout, tested the unit, and confirmed it is now draining properly. Job complete."

"Arrived on site to test unit for thawing out, tested unit found only top coil getting frost , unit has a failing compressor that gradually getting worse, will need to replace compressor, dye drier and access valve, ordering part office to reschedule; ordrng 1 W11727250 (Compressor) and 1 W11598434 (Evaporator) and 1 Dyedrier (Dye drier) and 1 Accessvalve (Access valve)"

Arrived onsite for washer tearing clothes. I found the washplate to be good and found a offbalance code stored. I found a small load about 8 clothes in the washer indicating washer is being loaded incorrectly. Customer stated she loads the clothes on top of the washplate and lays them out. I advised the customer to drop the clothes in around the outer part of the tub as the clothes will knot or tear if layed directly on the washplate. I ran a test cycle and unit ran with no issues. No gearcase oil at time of service. Customer understands and will start loading with a laundry basket full and not on top of the washplate. No leaks. Call complete. No parts installed. Customer was not onsite for signature.

"Arrived on site for RC door not sealing. Upon arrival, inspected unit. Found RC door gasket is not formed correctly. Used heat gun to for gasket. Unit now seals correctly. Job complete . No parts used"

Arrived on site for unit not drying. Inspected un8t element is work8ng and heating up. Checked air flow with vent on bad air flo2 restriction with vent on. Removed vent and tested unit now has good air flow with vent off. Notified office and maintenance about bad air flow restriction maintenance will look into it. No parts used job completed

"Arrived on site to inspect refrigerator with condensation buukd up. Upon further inspection, the customer pointed out that the top of the freezer door gasket has condensation built up on it again and it's centrally located on FC gasket. I pulled the drawer open and inspected the crisper drawer gasket and found it completely sealed. Removed the crisper drawer bin and placed my flashlight inside and closed the drawer and found no gaps in the crisper gasket. When I opened the FC drawer, I found it had some resistance and none of the food was blocking the drawers inside. I found a small amount of frost on the slides and no condensation on the inside of the FC door as if there was a gap in the gasket. I placed my flashlight inside and closed the FC drawer and found no gaps in the FC door gasket. I found the unit is not leveled and has a slight tilt forward. I checked the RC door gaskets and they are sealing perfectly. I advised the customer that since the unit is not leveled properly, the unit doors will not close properly which can lead to the freezer door not fully closing and sealing causing the warm air and subzero air from the freezer to collide and create the condensation. Also, when the customer gets something from the freezer, the subzero air being released is colliding with the warm kitchen air and creating the condensation as well. I found the gap in the liner around the freezer was not fully sealed with silicone. Using the silicone prescreened for today's call, I sealed the gaps in the liner and then leveled the unit. I tested the unit doors functions and demonstrated to the customer how the doors close on their own now. I recommended the customer monitor the unit and to call it in for service if the condensation gets worse than what it is now. Unit is operating as designed and no water leaks observed during service, job completed. W10841140"

Arrived on site for gets stuck on drain. Ran diagnostics and get F3-E1 pressure system fault. Need to replace control. Replaced control W11607637 per Service Pointer #: W 11766193. Test unit and is operating as designed. No leaks present. Job complete. There is no one on site to sign completed repair.

"Arrived on site to test unit for not starting. Upon arrival customer stated unit stopped starting cycles. Verified issue, cycle will begin to sense and then will not continue. Drain pump is not engaging. Inspected harness and found wires broken. Replaced harness (W11643701) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for not operating . Upon arrival , inspected unit and is unplugged . As soon as power is restored, drain pump begins to operate continuously . Ran diagnostics and got error code F1-E1 control fault. Need to replace control . ordering control. Office to reschedule. ; ordrng 1 W11603811 (Control)"

"Arrived on site for oven door falling apart and shattered glass. Upon arrival, inspected unit. Found many issues with inner and outer door falling apart. and handle is stripped wher screw threads. . Ordering all parts for door rebuild. Office to reschedule ; ordrng 1 W11620705 (Handle) and 2 W11717709 (Screw)s and 2 W11712435 (Handle support bracket)s and 1 W11620487 (Left trim) and 1 W11620488 (Right trim) and 1 W11105139 (Upper trim) and 2 W11104748 (Inner door seal)s and 1 W11620489 (Inner glass)"

"Arrived on-site for washer not draining. Found the unit wasn't draining, agitating and spinning. Got off balance error. Ran factory mode and the unit wouldn't exit diagnostics. Just kept repeating the cycle. Installed control(w11627517) and calibrated unit. Everything is working as designed"

"Arrived on site to diagnose a leak from the unit. Tested the unit and observed water leaking from the door. Inspected the door gasket and found it to be in good condition. Checked the spray arms and found the upper spray arm broken, causing water to spray directly at the door and result in the leak. Advised the customer not to use the unit until repaired. Ordering replacement upper spray arm.; ordrng 1 WPW10498900 (Upper spray arm)"