Near Austin, TX 78724
Chase
Job Details:
12/06/2018
RANGE WHIRLPOOL WFC310S0EB1
WFC310S0EB1 Arrived on site to check range for cooktop elements not working. Found all four element receptacles melted. Will need to replace cooktop harness and all elements to repair. Will bring switches back on return in case they are needed. Informed customer that I’d boil over causes failure repairs would not be covered under warranty.; ordrng 1 WPW10259865 (elmnt-surf) and 1 WPW10259868 (elmnt-surf) and 1 WPW10279107 (harns-wire)
Near Austin, TX 78704
Scott
Job Details:
12/06/2018
RANGE KITCHENAID KSGG700EBS1
Arrived on site for left rear burner not lighting . Found burner cap slightly warped . Replaced cap and unit is lighting consistently . No gas leaks detected at time of service .job complete .
Near Austin, TX 78737
Brandon
Job Details:
12/06/2018
DRYER WHIRLPOOL WED8540FW2
"Arrived on site for customer complaint of dryer making a noise intermittently, I could not get dryer to make the noise at time of service. Ordering possible parts that could be the issue. ; ordrng 4 W10314171 (drum support roller)s and 1 W10381481 (drum) and 1 W10547287 (idler pulley) and 1 W10673493 (bulkhead)"
Near Austin, TX 78701
Scott
Job Details:
12/06/2018
DISHWASHER KITCHENAD n/a
"Arrived on site for dishwasher not draining . Found something lodged in drain motor and in drain hose . Shop vac drain line . Ran test wash , filled tub up a couple different times . Every time it drained . Nonwater leaks detected and motor still functioning at time of service .
Near Austin, TX 78723
Joseph C.
Job Details:
12/06/2018
MICROWAVE WHIRLPOOL WMH31017HS0
Arrived on site for “microwave turns on with door closed in #164” complaint. Inspected unit and found faulty door switches and interlocks. Removed and replaced door switches and interlocks. Unit is performing as designed.
Near Manor, TX 78653
Chase
Job Details:
12/06/2018
WASHER MAYTAG MVWC565FW0
"Arrived on site. Checked washer for not completing a cycle. Found F8E1 error for no or low fill. Removed hot and cold hoses and checked pressure, both check good and only a small amount of debris in hot valve. Ran test cycle and found hot water fill volume very low. All other functions of washer check good. Will need to replace valve to repair washer. No water leaks present at time of service. ; ordrng 1 W11038689 (valve)"
Near Dripping Springs, TX 78620
Brandon
Job Details:
12/06/2018
DISHWASHER KITCHENAID KUDD03STSS2
"Arrived on site for customer complaint of dishwasher leaking, found broken nut causing unit to leak from the door. I replaced the nut, unit tested good."
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/06/2018
OVEN KITCHENAID KODE500ESS02
Arrived on site for double oven having fault code of F2-E1. Performed diagnostics mode and verified fault code. Gained access to control and inspected J1 connector. Tested key pad and found faulty UI. Removed failed UI and installed new. Tested upper and lower oven. All tested good.
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/06/2018
FREEZER WHIRLPOOL EVL209NBTQ00
"Arrived on site for standup freezer leak water. Per diagnostics and found water leaking from defrost drain. Gained access to defrost drain and found drain pan deformed, due to ice buildup (see SD-QuickPic). Removed ice buildup and cleared defrost drain. Corrected drain pan (see SD-QuickPic) and tested defrost cycle. (RF130)
Near San Marcos, TX 78666
Kevin
Job Details:
12/06/2018
DRYER MAYTAG MEDC215EW1
"Arrived on site and replaced drum seal diagnosed on previous visit, after replacement dryer will now start normally and drum is no longer stopping during cycle. No lint found in cabinet at time of service, job complete"
Near San Marcos, TX 78666
Kevin
Job Details:
12/06/2018
COOKTOP JENN-AIR JED3430GS01
"Arrived on site and found a cooktop surface is damaged, after replacing cook top all burners are operating properly, no further repair is required at this time, job complete"
Near San Marcos, TX 78666
Kevin
Job Details:
12/06/2018
WASHER WHIRLPOOL WTW8900BC0
"Arrived on site and found detergent dispenser cup is leaking, also replaced tub ring , no water leaks from connections at time of service, job complete."
Near Austin, TX 78725
Joseph C.
Job Details:
12/06/2018
DISHWASHER KITCHENAID KUDC03FVSS3
"Arrived on site for “no cleaning dishes” complaint. Per my previous diagnosis, removed and replaced upper, middle and lower spraybars. Removed and replaced pump/motor, as well. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78725
Joseph C.
Job Details:
12/06/2018
REFRIGERATOR GE GSS25WSTISS
"Arrived on site for “not dispensing water or making ice” complaint. Per my previous diagnosis, removed and replaced icemaker, tube kit and reservoir. Icemaker is producing ice, but dispenser is blocked with ice. Recommended customer thaw freezer, with door open, for 12 hours, to thaw ice blockage in door water line. No leaks detected, at time of service."
Near Del Valle, TX 78617
Joseph C.
Job Details:
12/06/2018
DRYER AMANA NED4655EW1
Arrived on site for “noisy operation” complaint. Customer had already received another unit from Aaron’s and does not need our services.
Near Leander, TX 78641
Lou
Job Details:
12/06/2018
WASHER WHIRLPOOL WTW8500DC2
"arrived on site to inspect washer leaving detergent residue on clothes. Upon further inspection, the customer explained that she is getting white residue on the clothing after washing and she provided me with a shirt as an example. The customer advised that she is using a full cup of detergent for each wash and she has changed detergents to experiment and she got the same results. The customer advised that they do have a water softener in their home. I advised the customer that they are using too much detergent as the unit doesn’t use as much water as an older unit would. I placed the unit in diagnostics and tested with no error codes in the beginning. At the end of testing, the unit operated as designed with no error codes at the end. Per service pointer #W11042572, I am ordering kit #W11111464 and scheduled return service for 12/13/18. The kit is a control. Also, I recommended some use and care tips for the customer to try before I returned to see if it w
Near Austin, TX 78719
Joseph C.
Job Details:
12/06/2018
DRYER MAYTAG MEDC215EW1
Arrived on site for “noisy operation and no heat” complaint. Inspected unit and found screw in felt of bulkhead. Removed screw. Found hair on rear roller wheels. Removed hair and installed repair kit (p/n 4392065)for Tello 206481 call. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78738
Brandon
Job Details:
12/06/2018
REFRIGERATOR KITCHENAID KBSN608ESS01
"Arrived on site to replace freezer baskets, front of baskets, and bin, I replaced all tested good."
Near Bee Cave, TX 78738
Brandon
Job Details:
12/06/2018
DISHWASHER KITCHENAID KUDE70FVSS3
"Arrived on site for complaint of dishwasher leaking, found leak coming from sump assembly, I replaced sump assembly, unit tested good.
Near Austin, TX 78744
Brandon
Job Details:
12/06/2018
WASHER MAYTAG MVWC565FW1
"Arrived on site for customer complaint of low water level. I tested hot and cold water valve in diagnostic mode, tested good. I calibrated control in diagnostic mode, and instructed customer on water level expectations. Unit tested good."
Near Austin, TX 78745
Leonardo
Job Details:
12/06/2018
DISHWASHER WHIRLPOOL WDT710PAYM3
Arrived on site to test unit for screen melted and lower spray arm melted. Will need new screen wpw10463906 and new lower spray arm wpw10491331. Customer will like for us just to drop off at front door if possible. Rescheduled for ; ordrng 1 WPW10463906 (SCREEN) and 1 WPW10491331 (LOWER SPRAY ARM )
Near Austin, TX 78748
Brandon
Job Details:
12/06/2018
DRYER WHIRLPOOL WED8300SW2
"Arrived on site for customer complaint of dryer making a loud noise, found noise coming from belt and idler, I replaced dryer repair kit, unit tested good. Repair kit
Near Austin, TX 78703
Scott
Job Details:
12/06/2018
WASHER WHIRLPOOL WFW70HEBW0
"Arrived on site for washer filling with water when not in use . Found solenoid on far right was leaking . Replaced inlet valve 98.54, labor 169.99. Collected 290.68 cc . Ran diagnostics cycle all checked normal . No water leaks detected at time of service . Job complete."
Near Austin, TX 78736
Leonardo
Job Details:
12/06/2018
OVEN WHIRLPOOL WOD51EC7AS05
Arrived on site to test unit for unit not getting to temp. Test unit and found customer using thermostat inside oven but had it in the front by glass. Advised customer not to use thermostat and showed her on the owner manual where it says not to use thermostat. Test units at 400 and units getting to 408 on average temp.
Near Austin, TX 78748
Brandon
Job Details:
12/06/2018
DRYER MAYTAG MEDC465HW0
"Arrived on site for customer complaint of long dry times, I showed customer the dryer vent test and explained there is still an air flow issue, dryer tested good."
Near Austin, TX 78737
Leonardo
Job Details:
12/06/2018
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to test unit for no power. Test outlet and found outlet getting 120 volts. Checked junction at unit and found burned wire nut. Replaced wire nut test unit and unit test good no leaks present at this time job complete
Near Austin, TX 78759
Scott
Job Details:
12/06/2018
DRYER WHIRLPOOL LGB6400LW0
Arrived on site for dryer stopping mid cycle . Found gears in timer were not allowing unit to advance and would shut down . Replaced timer . Unit is now functioning as designed . No lint build up at time of service . Job complete .
Near Waco, TX 76712
Arthur B.
Job Details:
12/06/2018
DRYER MAYTAG MEDC400VW0
Arrived onsite for customer complaint of dryer not starting. Removed back panel and found open fuse. Removed and replaced fuse. Reassembled and tested. Dryer tumbles as heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Waco, TX 76712
Arthur B.
Job Details:
12/06/2018
OVEN MAYTAG MER6770AAB
Arrived onsite to install new upper oven broiler. Removed and replaced broiler. Reassembled and tested. Unit now works as intended. No other issues found.
Near Austin, TX 78725
Joseph C.
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRF992FIFM00
"Arrived on site for “no cool” complaint. Inspected unit and found upper door hinge covers broken and left fresh foods door not set correctly, since install. Removed and replaced lower left door hinge and reset door spring. Will need new door hinge covers. Return for repairs on 12/11. No leaks detected, at time of service.; ordrng 1 W10902031 (HINGE COVER (RIGHT/GREY)) and 1 W11230095 (HINGE COVER (LEFT/GREY))"
Near Dripping Springs, TX 78620
Brandon
Job Details:
12/06/2018
RANGE JENN-AIR JGRP548WP02
Arrived on site for customer complaint of damage to top left corner of rear trim. Ordering trim. ; ordrng 1 W10323251 (trim-top)
Near Woodway, TX 76712
Arthur B.
Job Details:
12/06/2018
REFRIGERATOR KITCHENAID KBFS25EWMS10
Arrived onsite to install new heater to french door refrigerator from prior tech rediagnosis. Steamed all frost off evaporator. Removed defective defrost heater. Installed new replacement. Tested heater in diagnostics. Heater comes on as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78731
Steve C.
Job Details:
12/06/2018
DISHWASHER UNKNOWN JDB1250AWS
"Arrived on site to replace the panel due to not working. Was able to turn the unit on and also found the wash motor is making a extremely loud noise. Customer advise she will be getting a new unit."
Near Kyle, TX 78640
Kevin
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL ED5LHAXMT10
"Arrived on site and inspected refrigerator and found both sections are room temperature, exposed evaporator and there is no frost pattern, took pictures. Spoke with LM compressor will need to be replaced in order to correct issue, no water leaks from connections at time of service. Sealed system repair; ordrng 1 W10309994 (compressor)"
Near Kyle, TX 78640
Kevin
Job Details:
12/06/2018
MICROWAVE WHIRLPOOL WMH31017FB0
"Arrived on site and found no power showing on microwave, replaced fuse and all switches and power has returned but there is now a relay error and microwave will still not start. Will need to bring back control and also replace magnetron capacitor and diode to ensure microwave is working at the end of the next visit,; ordrng 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 W10892389 (cntrl-elec) and 1 WPW10693025 (magnetron)"
Near San Marcos, TX 78666
Kevin
Job Details:
12/06/2018
WASHER WHIRLPOOL WFW72HEDW0
"Arrived on site and found washer is stacked, found doorlatch is not operating and after Replacing it is not working properly. cycle will still not start, spoke with tech line and they recommended replacing control, having drain pump, and sensor on hand to ensure repair our next visit. Will need two technicians; ordrng 1 W11208385 (SENSOR ) and 1 WPW10605427 (pump-water)"
Near Austin, TX 78726
Steve C.
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRT541SZDZ00
Arrived on site for the unit door gasket is not sealing. Customer advise the ff door gasket is not sealing properly at the bottom. Found the fresh food gasket has a gap at the left bottom corner. Use a heat gun to expand the gasket and tested the unit. Unit works properly and no water connections to the unit.
Near Temple, TX 76502
Wesley
Job Details:
12/06/2018
DRYER MAYTAG MEDB835DW4
Arrived on site and found unit with AF error code. Found clog in unit from downy lint. Cleared. Also advised having can’t cleaned. All else checks good. Unit now operating as designed.
Near Temple, TX 76504
Wesley
Job Details:
12/06/2018
WASHER ROPER RTW4516FW
Arrived on site and found unit not draining. Cleared drain and restored function. Also reset control and calibrated. All checks good. No error codes.
Near Austin, TX 78724
Chase
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRT348FMEB00
WRT348FMEB00 Arrived on site to check refrigerator for no cool. Found unit had not defrosted causing no cool issue. Forced defrost and found inline fuse on harness open not allowing voltage to heater. Replaced defrost harness. All functions of refrigerator check good after repairs. No water leaks present. Job complete. Used p# W11177653 from job 206503
Near Belton, TX 76513
Wesley
Job Details:
12/06/2018
WASHER MAYTAG MVWC565FW1
Arrived on site and found cam misfired and grinding. Replaced cam. Now unit is operating as designed.
Near Georgetown, TX 78626
Wesley
Job Details:
12/06/2018
MICROWAVE WHIRLPOOL WMH32519FS1
Arrived on site and replaced control. Now unit is operating as designed. All checks good.
Near Waco, TX 76712
Arthur B.
Job Details:
12/06/2018
OVEN WHIRLPOOL WOS51EC0AS04
"Arrived onsite for customer complaint of oven not preheating intermittently. Tested unit @350F,375F,400F,450F. When moved temperature to 450F, oven dropped to 380F and did not come back up. Call WPL Dustin SR#7723601216 and advised to change UI. Ordering UI. R/S for Thursday 12/06.; ordrng 1 W10864141 (panl-cntrl ss)"
Near Lorena, TX 76655
Arthur B.
Job Details:
12/06/2018
WASHER MAYTAG MVWC300VW1
"Arrived onsite for customer complaint of no complaint led water entering top load washer. Tested unit and found cold water solenoid not opening. Removed and replaced faulty water inlet valve and installed new replacement. Connected water supply hoses. Tested unit. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service."
Near Austin, TX 78731
Steve C.
Job Details:
12/06/2018
MICROWAVE KITCHENAID KOCE500ESS05
"Arrived on site for the unit is not working properly. Customer advised when opening the microwave door light will intermittently not turn on. Also when selecting selections on the control panel it has an error code. Tested the unit in diagnostics and received error code F2e1 keypad error. Found the unit will need a new control panel, door switches and interlock. ; ordrng 1 W11093254 (panl-cntrl SS)"
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/06/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site. Check for no operation issues. Found loose connection at main control. Repositioned and reconnected connector to main board and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/06/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site. Check for no operation issues. Found loose connection at main control. Repositioned and reconnected connector to main board and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/06/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site. Check for no operation issues. Found loose connection at main control. Repositioned and reconnected connector to main board and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/06/2018
REFRIGERATOR JENN-AIR JFFCC72EFP02
Arrived on site. Check for filter issues. Found filter stuck not allowed water filter to come out of housing. Adjusted housing and release filter. Installed new filter and flushed air out of the lines. All functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/06/2018
REFRIGERATOR JENN-AIR JFFCC72EFP02
Arrived on site. Check for filter issues. Found filter stuck not allowed water filter to come out of housing. Adjusted housing and release filter. Installed new filter and flushed air out of the lines. All functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/06/2018
REFRIGERATOR JENN-AIR JFFCC72EFP02
Arrived on site. Check for filter issues. Found filter stuck not allowed water filter to come out of housing. Adjusted housing and release filter. Installed new filter and flushed air out of the lines. All functions tested OK. No leaks present. Job complete
Near Austin, TX 78749
Brandon
Job Details:
12/06/2018
WASHER MAYTAG MVWX655DW1
"Arrived on site for customer complaint of broken lid, found strike was broken, ordering lid. ; ordrng 1 W11117421 (lid)"
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
COOKTOP WHIRLPOOL WCG97US6DS00
Arrived on site. Check for flame issues. Call tech-support and found orifices to be wrong. Unit is on propane and has natural gas orifices. Customer is going to get with the builder and have installers switch over to LP. No leaks present. Job completeFile#7723612772
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
COOKTOP WHIRLPOOL WCG97US6DS00
Arrived on site. Check for flame issues. Call tech-support and found orifices to be wrong. Unit is on propane and has natural gas orifices. Customer is going to get with the builder and have installers switch over to LP. No leaks present. Job completeFile#7723612772
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
COOKTOP WHIRLPOOL WCG97US6DS00
Arrived on site. Check for flame issues. Call tech-support and found orifices to be wrong. Unit is on propane and has natural gas orifices. Customer is going to get with the builder and have installers switch over to LP. No leaks present. Job completeFile#7723612772
Near Austin, TX 78703
Scott
Job Details:
12/06/2018
RANGE WHIRLPOOL JGS1450FS0
Arrived on site for spark switches stuck in open position . Will need switches . No gas leaks detected at time of service . Please call to set return visit . ; O-emld tckt
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
MICROWAVE KITCHENAID KCMS2055SSS1
"Arrived on site. Check for door issues. Found door switch sticking allowing unit to kick on when you open up the door. Part. Replaced switch and cycled, all functions tested OK pick. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
MICROWAVE KITCHENAID KCMS2055SSS1
"Arrived on site. Check for door issues. Found door switch sticking allowing unit to kick on when you open up the door. Part. Replaced switch and cycled, all functions tested OK pick. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
MICROWAVE KITCHENAID KCMS2055SSS1
"Arrived on site. Check for door issues. Found door switch sticking allowing unit to kick on when you open up the door. Part. Replaced switch and cycled, all functions tested OK pick. Job complete"
Near Buda, TX 78610
Robert
Job Details:
12/06/2018
DRYER WHIRLPOOL WED8500DC4
Arrived on job to replace motor and wheel. After replacement test dryer operation normal
Near Austin, TX 78739
Kevin
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRF540CWHZ00
"Arrived on site change found it when damper opens and closes it is loud, replaced damper and noise has stopped, no water leaks from connections at time of service, job complete."
Near Killeen, TX 76542
Al
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05
Arrived to inspect unit ice bin stuck in the FF section. I confirmed the complaint and attempted to free the bin from the unit. I made several unsuccessful attempts. I had the customer sign a defrost waiver and advise them OFFICE will call to reschedule. CS was briefed on the call. Office to order W11284720 panel UIW11185686 ice bin assembly. I will return with all previously ordered parts also. Office to reschedule customer for returning visit.; ordrng 1 W11185686 (ICE BIN ASSEMBLY ) and 1 W11284720 (PANEL UI)
Near Austin, TX 78753
Joseph C.
Job Details:
12/06/2018
DISHWASHER KITCHENAID KDTM354DSS5
"Arrived on site for “not filling with water” complaint. Inspected unit and found that wire for float switch had come out of terminal. Refitted wire to terminal and reconnected. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78705
Scott
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM00
"Arrived on site for display lights strobing .checke voltage , voltage is good . Ordering UI interface .will need autho; ordrng 1 W10789393 (cntrl-elec UI)"
Near Austin, TX 78704
Scott
Job Details:
12/06/2018
DISHWASHER KITCHENAID KDTM354DSS4
"Arrived on site , replaced sump and motor .ran diagnostics all checked good . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78701
Scott
Job Details:
12/06/2018
WASHER WHIRLPOOL WFW72HEDW0
"Arrived on site replaced bellow clamp . Ran diagnostics , all checked good . No water leaks detected at time of service"
Near Austin, TX 78703
Scott
Job Details:
12/06/2018
DISHWASHER WHIRLPOOL KDTE204DSS1
"Arrived on site for dishwasher not starting . Found glass stuck in drain pump motor . Removed glass and tested , motor is functioning fine . Ran diagnostics all checked normal , unit is now draining . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78728
Wesley
Job Details:
12/06/2018
RANGE MAYTAG MGR6875ADS
Arrived on site and installed control now unit is operating as designed.
Near Waco, TX 76712
Arthur B.
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL ED5FHEXMS10
"Arrived onsite for customer complaint of SxS refrigerator not cooling. Removed unit cover and found hard start device on compressor and main harness cut. Attempted to jump compressor. Found compressor locked up. Unit will need new unit harness,compressor and condenser fan motor to complete repair. Advised that Warrentech must approve parts,labor before we can proceed. OF to R/S. Unit unplugged at this time.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (NEEDS AUTHO) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10124096 (fan,motor) and 1 W10309994 (compressor) and 1 WPW10143759 (DYE DRIER) and 1 WPW10309395 (harns-wire)"
Near Pflugerville, TX 78660
Wesley
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRS315SNHM00
Arrived on site and found unit valve unplugged. Corrected. Unit now operating as designed.
Near Pflugerville, TX 78660
Wesley
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRS315SNHM00
Arrived on site and found unit valve unplugged. Corrected. Unit now operating as designed.
Near Waco, TX 76710
Arthur B.
Job Details:
12/06/2018
DRYER WHIRLPOOL WET3300XQ0
Arrived onsite for customer complaint of dryer on washer/dryer combo making squealing noise. Found pulley on dryer motor seized. Ordering pulley assembly. R/S for Tuesday 12/11. No other issues found.; ordrng 1 WPW10547294 (bracket)
Near Pflugerville, TX 78660
Wesley
Job Details:
12/06/2018
WASHER MAYTAG MVWC415EW2
Arrived on site and found gearcase to have failed. And bearing whiiring while spinning. Advised on cost of gearcase and customer did not wish to Receive full quote.
Near Round Rock, TX 78664
Wesley
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRS315SDHZ01
Arrived on site and found good temps and good production. Advised Customer on use and care. All else checks good.
Near Leander, TX 78641
Lou
Job Details:
12/06/2018
WASHER MAYTAG MVWB835DW3
"arrived on site to inspect washer making loud noise during spin cycle. Upon further inspection, I placed the unit in diagnostics and tested with no error codes at the beginning. The unit operated as designed with no error codes and no noises. I tested the unit manual mode number 12 high spin and the noise started when the unit reached the hints rpm’s. tilted the unit back to inspect the motor/gearcase and found lots of oil debris on the panels and the drain pump. I advised the customer of my findings and removed ad replaced the gearcase, clutch ad rotor. I replaced the rotor and clutch due to the amount of gearcase oil on them and I could not get it off. I tested the unit again on manual mode #12 and the unit did not make any noises. No water leaks observed during service, job completed."
Near Austin, TX 78757
Steve C.
Job Details:
12/06/2018
DISHWASHER KITCHENAID KDTM354DSS4
Arrived on site for the unit spray arm is broken. Tested the unit and found the upper spray arm is broken. Replaced the spray arm and customer also advise the gasket on the dispenser is broken. Found the gasket on the slide tray is missing. Unit will need a new dispenser. All water connections were dry at the time of service. Customer wants pm appointment only due to dr visit.; ordrng 1 CNOTE (PM APPOINTMENT ) and 1 W10861000 (detergent dispenser)
Near Austin, TX 78731
Steve C.
Job Details:
12/06/2018
DRYER WHIRLPOOL WED85HEFC0
Arrived on site for the unit is making vibration noise. Tested unit and found the unit is making a loud vibration noise on the left front corner. The unit is stacked but found the motor and the blower wheel are excessively loud. Will need to Use the motor and blower wheel for the next visit and will also need to order sound pads.Will need a second man for the next visit due to the unit is stacked and will need two hours to complete the repair.; ordrng 1 CNOTE (2MAN) and 1 CNOTE (2HRS) and 4 W11113654 (pad)s
Near Cedar Park, TX 78613
Lou
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"arrived on site to inspect refrigerator making clicking noise. Upon further inspection, the customer provided a video of the noise the unit is making and it sounded as if someone was knocking inside the unit. Hole I was on site, the unit began to knock and it sounded like it was down low and in the back of the unit. I pulled the unit from its place and removed the back cover. While behind the unit I could hear the knocking noise again. I removed the fc door and drawers to expose the evaporator. I did not hear the noise anymore. I contacted Techline and spoke to Rick who advised to checked the high line and make sure it has a sealer on it to keep it from vibrating against the Evap cover, which it does. Rick advised to check the dye dryer and position it horizontally to help the refrigerant flow more freely. He provided file #7723613363. I found that the Evap bracket screw was loose causing the evaporator and bracket to move and was making the same n
Near Nolanville, TX 76559
Steve C.
Job Details:
12/06/2018
WASHER WHIRLPOOL MVWX655DW1
Arrived on site for unit is not working. Customer advised they had to unplug the unit due to the drain pump is constantly on. Plug the unit in and found the drain pump is resetting the control board. The drain pump stopped and was able to get access to the control. Calibrated the unit and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Harker Heights, TX 76548
Steve C.
Job Details:
12/06/2018
DISHWASHER GE GDT580SMF7ES
Arrived on site to replace the machine control good due to short in the control. Replaced the control and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Nolanville, TX 76559
Steve C.
Job Details:
12/06/2018
WASHER WHIRLPOOL MVWX655DW1
Arrived on site for unit is not working. Customer advised they had to unplug the unit due to the drain pump is constantly on. Plug the unit in and found the drain pump is resetting the control board. The drain pump stopped and was able to get access to the control. Calibrated the unit and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/06/2018
REFRIGERATOR JENN-AIR JS48NXFXDE01
"Arrived on site to install previous diagnosed part. Removed damaged door panel and installed new. Tested door operations. Inspected door. All checks good, no water leaks present at time of service."
Near Austin, TX 78701
Steve C.
Job Details:
12/06/2018
REFRIGERATOR AMANA ASI2575GRS01
Arrived on site for the unit will not dispense water. Tested the unit and found the valve will energize but no water will dispense. Found the unit is making ice properly. Found the water reservoir is frozen. Will need to order the air diffuser and water reservoir for the next visit will also use the filter housing. Office will need to reschedule customer.; ordrng 1 W11269264 (RESERVOIR ) and 1 W11296970 (DIFFUSER )
Near Round Rock, TX 78665
Jerry C.
Job Details:
12/06/2018
OVEN WHIRLPOOL WOD51EC0AS05
"WOD51EC0AS05 Arrived to inspect temperature issues. The customer had a home inspector inform them the unit was off by 50 degrees. I tested at 350 and the unit claimed preheat at the 332 and climbed out to 352 and the declined. 320, 388, 351, 389. I induced a -15 degree calibration and advised the customer. The lower door was having difficulties closing and I found it required hinge adjustment. During the adjustment I discovered the unit’s mounting hardware had never been installed, including installation holes that were missing. I informed the customer they will have to contact the builder as the mfg will not cover installation issues."
Near Hutto, TX 78634
Jerry C.
Job Details:
12/06/2018
WASHER WHIRLPOOL WTW7000DW3
"WTW7000DW3 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the faulty gear case and installed the replacement. I tested through multiple automatic service test modes and it passed with no errors each time. Operational test good, no leaks observed during service."
Near Georgetown, TX 78633
Jerry C.
Job Details:
12/06/2018
MICROWAVE KITCHENAID KMBS104ESS02
"KMBS104ESS02 Arrived to inspect door error. The unit would intermittently request the door to be opened and closed prior to use. I found the inner seal around the glass not fully seated and it will require a door replacement. Office to order door assy.; ordrng 1 W11243152 (DOOR ASSY, SS)"
Near Hutto, TX 78634
Jerry C.
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01
Arrived to drop part off. I left the part at the front door when there was no answer at the door. No access to unit.
Near Copperas Cove, TX 76522
Steve C.
Job Details:
12/06/2018
DISHWASHER MAYTAG MDB8959SFZ4
"Arrived on site for the unit is not washing the dishes. Tested the unit and found the unit will fill up with water but the water will leak underneath , remove the toe plate and found rats have chewed up the drain hoses and the sump and motor. Advise the customer the warranty is voided due to infestation of rats. All water connections dry at time of service."
Near Round Rock, TX 78681
Paul
Job Details:
12/06/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"Arrived onsite for the refrigerator with a no ice condition in either compartment. I found the FC not getting below 13.5 degrees and not getting any lower. I found the compressor extremely hot due to the condenser fan not running because it was jammed with the fill valve line guard. I removed the guard and snapped it back on the valve. I tested the unit again and found the FC temp dropped to 12 degrees but very slow and I found the compressor running at more than 200 watts. Need to replace the compressor to complete service. Ordering C-NOTES, W10903340 COMPRESSOR, TJ90SF8404 ACCESS FITTING, & W10843121 Non-UV DRIER.; ordrng 1 C-NOTES (NEED SS TECH, 2 HOUR JOB, OFFICE TO RS RETURN VISIT.) and 1 TJ90SF8404 (ACCESS FITTING) and 1 W10843121 (Non-UV DRIER) and 1 W10903340 (COMPRESSOR)"
Near Austin, TX 78732
Cliff
Job Details:
12/06/2018
ICE MACHINE WHIRLPOOL KUIC15POZP1
Arrived on site to diagnose an ice machine that is making unusual noise. Found circ pump bearing damaged by low water flow. Replaced pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.Pump (210.29+tax)
Near Georgetown, TX 78628
Arthur B.
Job Details:
12/06/2018
REFRIGERATOR KITCHENAID KFIS29PBMS00
Arrived onsite for customer complaint of intermittent ice production on french door dual evaporator refrigerator. Ran diagnostics and ran test 036(Icebox Fan). Found fan works as intended. Ran test 056 and found no error codes. Harvested icemaker on test 057. All check ok. Did find that “Max Ice” feature not working properly. Found icebox fan will not ramp up to full speed allowing proper air flow. Advise customer that UI and HV control should be replaced. TriCity Appliance has replaced control and UI back in October. Advised to contact TriCity regarding exchanging put board. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Arthur B.
Job Details:
12/06/2018
DISHWASHER MAYTAG MDB4949SDH0
"Arrived onsite for customer complaint of dishwasher not running. Tested unit and found control is shorted and drain pump motor faulty; WPW10348269 (Drain Pump) W10737607 (Control). Removed and replaced control and drain pump. Tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Near Georgetown, TX 78633
Arthur B.
Job Details:
12/06/2018
TRASH COMPACTOR KITCHENAID KUCS03FTPA1
Arrived onsite for customer complaint of trash compactor making loud noises and not coming up. Tested unit and found customer had setting for solid pack and air filter on. Turned off and tested unit. Unit compacts and retracts as intended. No other issues found.
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
OVEN WHIRLPOOL GBD307PDT6
Arrived on site. Removed main control board for rebuild. Office to reschedule; ordrng 1 PULLEDBOARDFORREBUILD (PULLED BOARD FOR REBUILD)
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
OVEN WHIRLPOOL GBD307PDT6
Arrived on site. Removed main control board for rebuild. Office to reschedule; ordrng 1 PULLEDBOARDFORREBUILD (PULLED BOARD FOR REBUILD)
Near Canyon Lake, TX 78133
Diego G.
Job Details:
12/06/2018
OVEN WHIRLPOOL GBD307PDT6
Arrived on site. Removed main control board for rebuild. Office to reschedule; ordrng 1 PULLEDBOARDFORREBUILD (PULLED BOARD FOR REBUILD)
Near Georgetown, TX 78633
Arthur B.
Job Details:
12/06/2018
WASHER MAYTAG MVWB950YW1
Arrived onsite to install new dispenser and tub ring to top load washer from prior visit’s diagnosis. Removed and replaced tub ring and dispenser. Reassembled and tested. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78633
Arthur B.
Job Details:
12/06/2018
DISHWASHER WHIRLPOOL WDT710PAHZ0
Arrived onsite for customer complaint of tub cracks on dishwasher. Advised customer that lines in tub are not cracks. No further work performed.
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/06/2018
MICROWAVE KITCHENAID KOCE500ESS05
Arrived on site for combo oven getting error code F6-E8 and open and close error. Customer also stated unit is making rattling within 10 minutes of baking. Removed unit and gained access to door switches. Tested door switches resistance. Checked door switches wiring. Traced wiring and found terminal connector on cavity thermostat not connected. Connected thermostat. Powered unit on and tested microwave. Assembled unit and corrected panel. Installed unit at tested microwave and oven. All tested good.
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/06/2018
REFRIGERATOR AMANA ASD2522WRS03
"Arrived on site to install previous diagnosed parts. Removed hard start and install harness. Installed capacitor and start device. Powered unit on and check amp draw to compressor. Found amp draw at 1.4 amps. All tested good, no water connected to unit."