Service History 1710 - Appliance Express

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2018

arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found moisture on the inner door and inside the tub. The customer advised that they switched detergents to a liquid gel as apposed to pods. I advised the customer to run their hot water tap unit the water was extremely hot and then turn the unit on to allow the entering water to be hot and not have to warm up. I tested the unit in diagnostics and the unit operated as designed. After the unit filled, I felt the water and it was very hot. During testing, I opened the unit door and found soap suds in the water. I advised the customer of my findings and advised to cut back on detergent use even more; approximately two teaspoons is the most needed. I contacted Techline and spoke to Ron who advised the ruin the tap water until the water was hot then turn the unit on. He advised the check the drain tube and make sure that it was installed correctly and I advised that it was. I advised Ron that the element was

Near Temple, TX 76502

Dona

Job Details: 06/28/2018

Arrived on site for unit leaking, found detergent dispenser and bleach dispenser leaking water when unit is filling causing water to go around edges and look as though unit is leaking underneath. Will need to replace both dispensers and bezels may be needed when removing dispensers. Will bring valve on return visit but did not see any leakage at this time. No signs of leakage from pumps or tub. Water connections are dry. Rescheduling repair for 7/2/18- Tuesday.

Near Hutto, TX 78634

Nathaniel B.

Job Details: 06/28/2018

Model WRX735SDBM00, Arrived on call for not dispensing ice found i e bucket has large clumps of ice and fill cup is frozen, will need valve and ice,maker due to ice buildup in head of the ice maker, installed ice maker and valve and ice maker cycled and filled with water, customer to allow for 24-48 hours for proper ice production, also customer to dump first batch of ice and then use ice from then on, no water leaks after repair, call complete.

Near Hutto, TX 78634

Nathaniel B.

Job Details: 06/28/2018

Near Cedar Park, TX 78613

Thomas L.

Job Details: 06/28/2018

Arrived on site for water level failure. Replaced water level switch. Control still thinks unit is full of water and isn’t cycling off drain pump. Office to reschedule as control is not stock at our distributors. Water connections were dry

Near Canyon Lake, TX 78132

Connor M.

Job Details: 06/28/2018

WRB322DMBW whirlpool refrigerator Arrived on site to test unit for ice maker not working. Found voltage to ice maker but not advancing when forced. Replaced icemaker. Unit calling for water but not filling. Confirmed no plumbing issue. Replace water valve and tested unit. Unit working properly, no leaks detected.

Near Copperas Cove, TX 76522

Arthur B.

Job Details: 06/28/2018

WTW8040DW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer grinding when agitating. Removed wash plate and found coins in between wash plate and inner basket. This is cause of the grinding noise. Also found bolt underneath loose as well. Tighten bolt using blue loctite. Ran calibration. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.

Near Round Rock, TX 78665

Steve C.

Job Details: 06/28/2018

Arrived on site for the door goes back up when opening the door. Tested the unit and found the door springs were at the tight setting. Readjusted the springs and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Round Rock, TX 78665

Steve C.

Job Details: 06/28/2018

Near Georgetown, TX 78628

Jerry C.

Job Details: 06/28/2018

WTW5640XW3 Arrived to inspect no spin. I found the bearings very rough and there were signs of seal rupture within the gear case and motor area. I entered service test mode and found F7E6, F7E5 codes stored. I quoted the customer for the gear case, cam kit, and actuator and removed and replaced the listed parts. I calibrated the unit after centering the basket within the chassis and tested. Operational test good, no leaks observed during service.

Near Salado, TX 76571

Dona

Job Details: 06/28/2018

Arrived on site for no functionality on unit, found open thermal fuse. Replaced thermal fuse and checked units airflow, temperature, all cycles are checking good. Airflow is good, units temperatures are not excessive. Units thermal fuse had been replaced 7/26/17 still under one year warranty. No charge Dryer ducting clear.

Near Cedar Park, TX 78613

Wesley

Job Details: 06/28/2018

Near Georgetown, TX 78633

Lou

Job Details: 06/28/2018

arrived on site to inspect dryer noises. Upon arrival, the customer advised that the dryer makes a "chirping" noise and the dryer was already turned on. While the dryer was running, I could hear a faint chirping noise. I continued to listen to see if I could tell where it was coming from. I opened the lid and ran the unit and the unit did not squeak. I verified that the noise is not coming from the dryer kit. I removed the lint trap and listened and could hear the chirping noise. I removed the backing from the unit and removed the lint trap chute and turned the unit I and the noise did not duplicate. I put the unit back together and a back into place and the chirping noise started again. The noise is not a motor type noise and I believe it is a metal on metal type squeaking/chirping noise. I contacted Techline and spoke to Chris and advised him of my finding and he did not have a solution for the issue. File# 7722337793. I advised the customer of the information I received from techlin

Near Round Rock, TX 78665

Steve C.

Job Details: 06/28/2018

Arrived on site for the unit is leaking water. Found the drain pump was not attached properly and cause a leak. Found the sump and motor is defective due to the drain pump will not attach properly. Replaced the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Austin, TX 78738

Brandon

Job Details: 06/28/2018

Arrived on site for customer complaint of moisture under unit, found excessive soap being used causing suds to leak out of door, instructed customer to use less soap and clean the washer on cleaning cycle. Also found f08e01 error code, fill valve taking to long to fill, Paul and I replaced fill valve, unit tested good. Water lines were dry at time of service.

Near Killeen, TX 76542

Arthur B.

Job Details: 06/28/2018

WTW7340XW2 (Too Load Washer) - Arrived onsite for customer complaint of top load washer getting error code Sd when doing wash cycle. Confirmed F71 error (Suds) error codes. Removed inner basket and found no obstruction. Ran automatic test cycle. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Near New Braunfels, TX 78132

Connor M.

Job Details: 06/28/2018

WTW8540BW whirlpool washer Arrived on site to test unit for leaking from under unit and whistleing during spin. Found evidence of suspension failure, basket is leaning. Valve slightly overfilling bleach dispenser. Whistleing is coming from stator. Baskets shakes in spin. Ordering all related parts. Will need two hours. Call needs autho. Office to schedule directly.

Near Leander, TX 78641

Thomas L.

Job Details: 06/28/2018

Arrived on site for frost in freezer section. Temp was 22 but customer had just emptied freezer for us. Fresh food section was 36 degrees. Found full condenser and vacuumed it out. All operations were normal. All rests for sensors, fans, ice maker passed. Customer has seen meats totally go defrosted but no sings of that type of cooling problem today. All water connections were dry.

Near Cedar Park, TX 78613

Wesley

Job Details: 06/28/2018

Replacing the drawer rails in a freezer. Unit now engages and closes without problems.

Near Austin, TX 78753

Joseph C.

Job Details: 06/27/2018

WRF555SDFZ02 Arrived on site for “shelf mount not installed correctly” complaint. Inspected unit and found wall mounted peg, for lower shelf, installed in reverse and not letting drawer shelf sit securely. Reinstalled peg in correct configuration. Unit is performing as designed. No leaks detected, at time of service.

Near Elgin, TX 78621

Nathaniel B.

Job Details: 06/27/2018

Model WFW75HEFW0, Arrived on call for unit making a noise when trying to spin inner drum of washer by hand slow sounds like change in the inner drum, per cs service manager this noise is normal then ran unit in a spin and drain and can not hear the noise, the noise when spinning inner drum by hand is normal, found no loose change noise when running a drain and spin which is normal, per cs service manager the inner tubes have bearings in them which will get loose change noise when in a very slow spin or if inner drum is moved by hand and noise in spin is normal, no parts needed, call complete.

Near Elgin, TX 78621

Nathaniel B.

Job Details: 06/27/2018

Near Elgin, TX 78621

Nathaniel B.

Job Details: 06/27/2018

Model WED6200SW1, Arrived on for noise from dryer, installed repair kit and idler and noise is gone, collected remaining balance of 187.88, dryer wall vent is clear, customer to have wall vent cleared every 6 months.

Near Elgin, TX 78621

Nathaniel B.

Job Details: 06/27/2018

Near Austin, TX 78725

Joseph C.

Job Details: 06/27/2018

WED5000DW2 Arrived on site for “unit not heating” complaint. Inspected unit and found high limit thermostat blown, due to clogged vent line. Removed and replaced high limit thermostat. Disassembled unit to clean our massive amount of trapped lint. Left unit unplugged, with instructions to not run unit until venting has been opened up. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.

Near Briggs, TX 78608

Arthur B.

Job Details: 06/27/2018

WTW4616FW1 (Top Load Washer) - Arrived onsite for customer complaint of water overfilling on top load washer. Ran service test and found no error codes. Calibrated unit. Unit calibrated successfully. Observed a fill on auto sensing. Found unit fills as intended. Advised customer on how unit operated and fills. No other issues found. All water connections were dry at time of service.

Near Elgin, TX 78621

Nathaniel B.

Job Details: 06/27/2018

Model MFI2568AEB, Arrived on call for both sections getting warm and temp alarm did not sound when temps got warm, found compressor is very hot and when compressor trys to kick on draws 8.4 amps and then kicks off, checked compressor windings and got 4.6, 5.4, 3rd reading could not get a steady reading, used a good used test relay and still drawing 8.4 amps and kicking off on overload, will need compressor, access valve and uv drier, will need autho. Office will reschedule with customer if autho. Is approved, left the unit unplugged. Also will need dispenser control and main board due to temp alarm did not sound until 6 hours after unit was warmer than room temp, no water leaks at time of call. Unit will need autho. For repair.

Near Elgin, TX 78621

Nathaniel B.

Job Details: 06/27/2018

Near Georgetown, TX 78633

Lou

Job Details: 06/27/2018

arrived on site to inspect clothing articles stuck in agitator. Upon arrival, I found that a bed sheet had gotten caught in the agitator. I removed the agitator and the sheet and found that some pieces on the bottom of the agitator had broken off. I replaced the agitator and tested and unit operated as designed. No water leaks observed during service. Job completed.

Near Copperas Cove, TX 76522

Arthur B.

Job Details: 06/27/2018

WTW5800SW0 (Top Load Washer) - Arrived onsite for customer complaint of agitator not moving when running. Removed dispenser and found agitator stripped. Was able to remove agitator bolt and removed faulty agitator assembled. Installed new replacement. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near Spring Branch, TX 78070

Diego G.

Job Details: 06/27/2018

Arrived on site. Check for cooling issues. Found unit completely off. Bypass thermostat and everything kicked on just fine. Replace thermostat, all functions tested OK. No leaks present. Job complete

Near Spring Branch, TX 78070

Diego G.

Job Details: 06/27/2018

Arrived on site. Check for cooling issues. Found unit completely off. Bypass thermostat and everything kicked on just fine. Replace thermostat, all functions tested OK. No leaks present. Job complete

Near Spring Branch, TX 78070

Diego G.

Job Details: 06/27/2018

Arrived on site. Check for cooling issues. Found unit completely off. Bypass thermostat and everything kicked on just fine. Replace thermostat, all functions tested OK. No leaks present. Job complete

Near Lakeway, TX 78738

Paul

Job Details: 06/27/2018

Whirlpool Dryer Model WGD8500DW4. Arrived onsite for the dryer with the door not shutting. I found the door catch broken. I replaced the catch and the door is closing as designed. Call complete.

Near Buda, TX 78610

Kevin

Job Details: 06/27/2018

Arrived on site and found wash LED is solid and nothing is happening. Set washer into diagnostic cycle and found Saved error code for No fill/long fill also found half an inch of water in washer pan, took pictures. Spoke with tech line SR7722327033. Filled the washer while it was tilted back until water level covered gear case and drain pump connections on the bottom of the tub and there’s no leaking. Ran an automatic test cycle and no water was added to the pan. Removed control panel and activated both valves and neither are leaking or cracked. Could not duplicate where water came from, requested that customer continue to observe it. Tech line recommended running a calibration cycle because control was just replaced. Automatic test cycle completed again and requested that customer monitor machine for continued correct operation. No water leaks from connections at time of service, job complete.

Near Georgetown, TX 78626

Thomas L.

Job Details: 06/27/2018

Near Seguin, TX 78155

Connor M.

Job Details: 06/27/2018

MVWB765FW0 maytag washer Arrived ln site to test unit for not filling all the way on deep water wash. Replaced control and tested unit. Unit now filling properly. No leaks detected.

Near Austin, TX 78724

Joseph C.

Job Details: 06/27/2018

WFW85HEFC1 Arrived on site for “control panel not working” complaint. Inspected unit and found display changes multiple times with one press of start button. All connections are secure and unit is getting proper voltage, at correct polarity. Spoke with Ed, at tech line.Ref# 7722333170. Suggestion was made, that unit may be experiencing interference from local airport or radio operations. Ed recommended ferrite choke, for mitigating possible interference. Ordering new control panel, harness and control, as well. Return for repairs on 07/05. No leaks detected, at time of service.

Near Temple, TX 76502

Dona

Job Details: 06/27/2018

Arrived on site to replace timer that would not supply to motor, replaced timer, unit is now running, and heating. Checked temperatures and air flow, all operations check good. Ducting is clear.

Near Dripping Springs, TX 78620

Brandon

Job Details: 06/27/2018

Arrived on site for unit not washing or heating, found wash motor was bad, also found heater circuit to be good but no heat, found control board to be bad, I replaced sump and control, unit tested good. Water lines were dry at time of service.

Near Seguin, TX 78155

Connor M.

Job Details: 06/27/2018

KFIV29PCMS00 kitchenaid refrigerator Arrived on site to test unit for not cooling. Found freezer at room temp and rc at 48. Confirmed leak in rc evap. Compressor running very hot. Replaced compressor and updated evap. Unit held vacuum. Proper forst pattern in both sections. Unit working properly, no leaks detected.

Near Bastrop, TX 78602

Nathaniel B.

Job Details: 06/27/2018

Model KUDS30FXSS8, Arrived on call for leaking water under dishwasher, 5-1 which is door stuck open error, 10-1 which is a dispenser electrical problem, 6-4 which is float switch open error, , checked float switch and is good, also door switch checks good, also dispenser all checked good, instructed customer not to allow anything to get stuck under float or on top of float switch float, replaced door gasket due to leaking a little water from the bottom corners of the doors were gasket would seal to the door, ran dishwasher again and retested and no leaks after repair, reinstalled dishwasher and tested again after leveling dishwasher and no leaks from dishwasher door, gave customer instruction on soap and rinse aid use, rinse aid set to 1 on dispenser and not to use the pod soap packs its to much soap and to switch to liquid and start with 1 tablespoon and if still suds reduce to 1 teaspoon of liquid dishwasher soap and must run hot water at sink before starting dishwasher. No leaks

Near Bastrop, TX 78602

Nathaniel B.

Job Details: 06/27/2018

Near Kempner, TX 76539

Arthur B.

Job Details: 06/27/2018

GI7FVCXWY00 (French Door Refrigerator) - Arrived onsite for customer complaint of no cool issue inside RC section. Checked temperature in both sections. Found FC @ 3F, RC @ 48F. Found evaporator fan motor in icebox pulsating. Also found no ice production as well. Unit will need new control, icemaker and icebox fan to complete repair. Customer advised that he does not want unit repaired. Advised customer to contact AHS regarding issue. Will order part and OF to R/S once AUTHO is given. All water connections were dry at time of service.

Near Georgetown, TX 78628

Lou

Job Details: 06/27/2018

arrive on site to inspect no water going into dishwasher. Upon further inspection, I placed the unit in diagnostics and tested. The unit filled with water, but the sump/motor did not come on. The drain pump and heating element worked as designed. I removed and replaced the sump/motor assembly and tested the unit and it operate as designed. No water leaks observed. Job completed.

We serviced a

Arrived on site to replace faulty user interface. Replaced interface, started load verified unit is working correctly, all water connections dry. Part-247.45

Model Labor-tl180-90.00 tax-27.84

Near Temple, TX 76502

Dona

Job Details: 06/27/2018

Total-365.29 collected 365.29 on card.

Near Georgetown, TX 78633

Thomas L.

Job Details: 06/27/2018

Arrived on site ice condition. Found 3 wires broken at the freezer door hinge and others frayed. This is killing power to icees.unit will need new freezer door. Door $1300 Work $249.99 Customer will contact manufacturer for assistance. 800-252-1301

Near Austin, TX 78739

Scott

Job Details: 06/27/2018

Door lock , wall oven .

Near Austin, TX 78739

Scott

Job Details: 06/27/2018

Front load washer , door locked and drain pump burned out

Near Georgetown, TX 78633

Thomas L.

Job Details: 06/27/2018

Installed loose door for builder

Near Killeen, TX 76549

Arthur B.

Job Details: 06/27/2018

MAH8700AWW (Front Load Washer) - Arrived onsite for customer complaint of front load washer “walking” when spinning. Tested unit and found leg were not level to floor. Also found unit sits on laminate floors. Adjusted feet to secure to floor. Advised customer to buy corque board or rubber feet to place under legs to prevent walking. Unit works as intended. All water connections were dry at time of service.

Near Leander, TX 78641

Lou

Job Details: 06/27/2018

arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found that the water tube was dispensing into the ice maker, but the ice maker was not working. I used my jump wire from ports T to H and the ice maker motor did not engage. I jumped ports L to V and the water entered the ice maker. I removed and replaced the ice maker, due to the unit not operating, and tested the ice maker. The unit began to operate as designed. No water leaks observed during service. Job completed.

Near Austin, TX 78724

Joseph C.

Job Details: 06/27/2018

WRS571CIDM01 Arrived on site for “not dispensing ice” complaint. Inspected unit and found ice hopper seat floor with loose screws and not allowing drive gears to seat properly. Tightened screws. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

We serviced a

Arrived on site for f7 e1 error, found keypad is stuck on control. Will need to replace control assy. Ran through quick test found duplicated error and f8e1 error for stuck key on keypad. Unit is unplugged, Rescheduling for Monday 7/2/18 Part is 387.57

Model Labor pr230 219.99 tax 50.12 total of 657.68

Near Salado, TX 76571

Dona

Job Details: 06/27/2018

Customer paid half of total collected 328.84 in check form check #1138 will collect other 328.84 at next visit.

Near Austin, TX 78724

Joseph C.

Job Details: 06/27/2018

WFE530C0ES0 Arrived on site for “F9E0 error code” complaint. Inspected unit and found all wiring securely connected. Removed and replaced control. Tested unit to 350 degrees. Unit is performing as designed.

Near Killeen, TX 76542

Arthur B.

Job Details: 06/27/2018

WTW8240YW0 (Top Load Washer) - Arrived onsite to install new bearing kit to top load washer from prior visit’s diagnosis. Remove faulty bearing and installed new replacement. Reassembled. Also found dispenser leaking as well. Advised customer of additional par cost. Charged for W10187307 (Dispenser) $55.08 and remaining parts and labor. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near Elgin, TX 78621

Nathaniel B.

Job Details: 06/27/2018

Model WFW8300SW03, Arrived on call for to install parts previously diagnosed, installed main control and drain pump and sensor and belt and shocks and ran auto test and ounce finished rechecked for error codes and got no error codes, interface not needed, no water leaks after repair, call complete.

Near Elgin, TX 78621

Nathaniel B.

Job Details: 06/27/2018

Near Leander, TX 78641

Lou

Job Details: 06/27/2018

arrived on site to inspect dishwasher not draining. Upon further inspection, I found standing water in the tub of the unit. I pressed the cancel button to engage the drain pump and it did not come on. I vacuumed the standing water out and placed the unit in diagnostics and tested. The unit operated as designed; however, the drain pump still did not come on. I vacuumed the water out and removed and replaced the drain pump and tested again. Unit operated as designed and the drain pump operated as well. No water leaks observed during service. Job complete.

Near Austin, TX 78738

Brandon

Job Details: 06/27/2018

Arrived on site for part hanger, I replaced all dispensers and nozzle, unit tested good. Water lines were dry at time of service

Near Round Rock, TX 78681

Thomas L.

Job Details: 06/27/2018

Arrived on site for no cool condition. Found frozen evap coil. Unit did go into defrost and activate heater during diagnostics. Control is not activating defrost during customers normal use. Replaced control and harness and defrosted coils with steamer.

Near Austin, TX 78731

Cliff

Job Details: 06/27/2018

Kitchenaid dishwasher KUDI02FRSS1. Arrived on site to diagnose a dishwasher with a door that is falling abnormally. Tested unit and found both door Link cables broken. Per notes on work or repair is covered under special project code. Replaced both door link cables and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Salado, TX 76571

Dona

Job Details: 06/27/2018

Arrived on site for timer not advancing, found timer stalled and staying in start of cycle, not moving and keeping unit in start of heat cycle. Replaced timer, verified unit is now counting down and working to spec. Dryer ducting clear, airflow checks good.

Near Leander, TX 78641

Lou

Job Details: 06/27/2018

arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found that the dispenser is operating as designed, but when attempting to dispense ice, the unit made a loud grinding noise. I found that the actuating arm on the ice maker was broken and caused the ice maker to continuously operate causing the water to overflow into the ice bin and binding up the ice bin motor. I removed the ice bin and attempted to remove the ice maker and found that it was frozen to the cabinet. There is a block of ice at the water tube keeping water from flowing into the ice maker. I am ordering an ice maker, ice bin, and air baffle and scheduled return service for 07/02/18. No water leaks observed during service.

Near Austin, TX 78723

Joseph C.

Job Details: 06/27/2018

WDT710PAHZ1 Arrived on site for “dented front panel” complaint. Inspected unit and found dented panel(center). Removed and replaced panel and handle. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Austin, TX 78717

Thomas L.

Job Details: 06/27/2018

Arrived on site for ice clumping and melting together. Contacted manufactuer and spoke with Bruce about both tabs being broken on the ice box liner housing. See pics. Bruce is turning over to advisory department. No repair is being done today. SR# 7722329345 All water connections were dry.

Near Killeen, TX 76542

Arthur B.

Job Details: 06/27/2018

WED4900XW0 (Dryer) - Arrived onsite for customer complaint of dryer still hard starting. Found motor hard to start. Removed motor and installed new replacement. Reassembled and tested. Still getting same issue. Checked voltage to new outlet and found white wire to neutral still drops to 60V when motor starts. Call WPL Techline and spoke with David and confirmed is house wiring issue. Advised customer of finding. Collected for motor and labor. Dryer vent and lint trap was clean of lint at time of service.

Near Granger, TX 76530

Dona

Job Details: 06/27/2018

Arrived on site for no ice production, found from delivery water was not turned on. Turned water on, verified no leaks or drips on line. Unit called for water and started ice production. Freezer door did not come with whirlpool name plate. MS approved D2C to address to send nameplate. Customer will install nameplate. Unit is cooling properly. All operations check good. All water connections dry.

Near New Braunfels, TX 78130

Connor M.

Job Details: 06/27/2018

KDTE334GPS0 kitchenaid dishwasher Arrived on site to test unit for not washing. Fiund cycle starting but no water entering unit. Valve not powering on. Found clip from upper rack under float switch. Removed and tested unit. Unit working properly, no leaks detected.

Near Manor, TX 78653

Nathaniel B.

Job Details: 06/27/2018

Model WMH53520CS6, Arrived on call for the home had a power outage and after power came back on customer set the time on clock and after 5 min time was no longer showing on display but if opened the door on microwave time would then show on display, found that clock energy saver was on so turned it off just on the energy save and waited 8 min. After and time on display did not go out, all checks good, no parts needed call complete. katkarkel@sbcglobal.net

Near Manor, TX 78653

Nathaniel B.

Job Details: 06/27/2018

Near Marble Falls, TX 78654

Jerry C.

Job Details: 06/27/2018

MVWX655DW1 Arrived to inspect no spin or agitate. I found the gear case lower seal had ruptured and required replacement. I removed and replaced the gear case and cam kit and removed oil from the motor and belt. I calibrated the unit and tested. Operational test good, no leaks observed during service.

Near Leander, TX 78641

Lou

Job Details: 06/27/2018

arrived on site to inspect damage to a range. Upon arrival, the customer advised that he bought the unit and when it was delivered he had to leave on a business trip. When he returned and began the remodel on his home, he went to install the unit and found that the left side panel had a large dent in it and a the cooktop was badly damaged on the right side. The customer notified Home Depot and he is keeping the unit and would like to replace the damaged items. I am ordering a cooktop (black) and left side panel (black) and will return on 07/03/18 for return service. No gas leaks detected as the unit is not completely connected at this time.

Near Austin, TX 78731

Cliff

Job Details: 06/27/2018

Kitchenaid refrigerator KBSD618ESS01. Arrived on site to replace icemaker and water valve for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time and water valves no longer seeping. Control is not needed to repair this unit. No leaks found after services were performed.

Near Harker Heights, TX 76548

Arthur B.

Job Details: 06/27/2018

KERS205TSS0 (Freestanding Range) - Arrived onsite for customer complaint of no start activity on freestanding range. When arrived, found control has “Power Loss” error. Was able to cancel and check all elements and oven. All work as intended. Checked voltage to unit. Unit getting 240V. No other issues found.

Near Florence, TX 76527

Dona

Job Details: 06/27/2018

Arrived on site for replacement of washplate due to washplate being worn down on shaft not allowing unit to cycle or move clothes to clean. Replaced washplate and verified unit is now washing clothing correctly. All water connections dry. Unit is working to spec

Near New Braunfels, TX 78132

Connor M.

Job Details: 06/27/2018

WDT970SAHZ0 whirlpool dishwasher Arrived on site to test unit for not drying well. Entered diagnostic cycle and forced heating element. Element powered on. Instruct on proper function. No leaks detected.

Near Harker Heights, TX 76548

Arthur B.

Job Details: 06/27/2018

MSB27C2XAM00 (SxS Refrigerator) - Arrived onsite for customer complaint of no ice producing on SxS refrigerator. Removed icemaker cover and found ice maker motor stopped mid harvest. Found faulty icemaker. Removed icemaker and installed new replacement. Reassembled. Unit called for water as intended. No other issues found. All water connections were dry at time of service.

Near Leander, TX 78641

Lou

Job Details: 06/27/2018

arrived on site to install previously diagnosed and ordered part. Removed and replaced the right front gas valve and tested. The unit operates as designed. I checked all gas connections and found/detected no leaks. Job completed.

Near Leander, TX 78641

Thomas L.

Job Details: 06/27/2018

Arrived on site for no cool condition in fresh food section. Found freezer evaporator severely iced over. Unit is so iced over that it will need to e manually defrosted. Will return with all defrost system and use only what is needed on return. Unit went into defrost during diagnostics but the heater did not come on.

Near Austin, TX 78745

Luis

Job Details: 06/27/2018

Refrigerator-replaced main control and ui

Near Kyle, TX 78640

Brandon

Job Details: 06/27/2018

Arrived on site for part hanger, the outer tub came with the bearings, I replaced the outer tub, unit tested good. Water lines were dry at time of service.

Near Austin, TX 78753

Joseph C.

Job Details: 06/26/2018

KRFC300ESS01 Arrived on site for “no ice production” complaint. Inspected unit and found ice maker supply tube clogged, due to faulty valve. Removed ice from tube. Removed and replaced dual valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Lorena, TX 76655

Arthur B.

Job Details: 06/26/2018

KUIC18NNZS0 (Ice Machine) - Arrived onsite to install sealed system components to ice machine from prior tech’s diagnosis. Removed cabinet and removed compressor and evaporator. Installed new replacements using braising methods. Vacuumed unit down to -25PSI. Charged system with 5.25oz of R134a refrigerant. Reassembled. Tested unit. Found good ice slab forming. No other issues found. All water connections were dry at time of service.

Near Georgetown, TX 78633

Lou

Job Details: 06/26/2018

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the light wiring harness and tested and the unit still did not come on. I removed and replaced the main wiring harness and tested the unit and still, the unit did not operate. At this point, both wiring harnesses, the fuse board, and the main control have been replaced. I verified ohms at the transformer, the magnetron, capacitor, and diode and there is still no power to this unit. I verified voltage at the fuse board, the main power outlet and the power outlet that I was using while testing. I contacted my service manager CS and advised of my situation and he advised that the office would contact the warranty company and advise of the situation and Deem this unit non-repairable. I advised the customer that my service manager had been notified of this issue and that someone from the office would be contacting their warranty company. The customer advised that he would contact the office tomorrow. The

Near Austin, TX 78704

Joseph C.

Job Details: 06/26/2018

MDB4949SDZ0 Arrived on site for “no drain issue” complaint. Inspected unit and found disposal plugged. Removed plug and reconnected drain line. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2018

arrived on site to inspect washer over filling. Upon arrival, I found the unit outside in the garage unplugged. I verified that the sensor was working. I ohmed the water inlet valve and found that the valve is open. I advised the customer of my findings and quoted the customer $77.03 for the valve and TL270 $179.99 for service fee/Labor for a total of $278.22 including tax. Customer advised that they would pay the service fee of $108.24 today and wait to see what the insurance company wanted to do about servicing the unit. I advised the customer that the remaining total is $169.98 and that this quote is good for 30 days. No water leaks observed during service and unit remained in the garage unplugged.

Near Austin, TX 78717

Cliff

Job Details: 06/26/2018

Ge dishwasher GDT695SMJ0ES. Arrived on site to diagnose a dishwasher that will not turn on. Found main power wire burned at connection under dishwasher. This was causing no power to reach controls for unit. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Austin, TX 78727

Scott

Job Details: 06/26/2018

Maytag top load washer , not spinning

Near Woodway, TX 76712

Arthur B.

Job Details: 06/26/2018

WDF330PAHS0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not completing cycles and tripping breaker. Unplugged unit and removed toe plate to access junction box. Found wiring touching metal causing a short. Secured wiring nuts and reinstalled cover. Tested unit. Unit fills ,washes,drain and heats as intended. No other issues found. Was able to snap a picture of closing papers. MS advised that they can push thru. All water connections were dry at time of service.

Near New Braunfels, TX 78132

Connor M.

Job Details: 06/26/2018

WTW8500DW0 whirlpool washer Arrived on site to test unit for off balance loads found front right foot too close to drain recess in floor. Adjusted leveling foot and ran spin. Unit working properly, no leaks detected.

Near Spring Branch, TX 78070

Daniel A.

Job Details: 06/26/2018

ED5FHEXNB00 Not producing ice. Defective icemaker not going into harvest. Eplaced ice breaker. Verified normal ice production/water fill. Cleaned condenser coil. Normal operation after service

Near Woodway, TX 76712

Arthur B.

Job Details: 06/26/2018

KUIC18PNZS0 (Ice Machine) - Arrive onsite for customer complaint of of ice machine making too much ice. Ran ohm test on bin thermistor and found no ohms. Unit will new bin thermistor. P&L are as follows; WP2316399 (Bin Thermistor) $53.25, IM110 $149.99. Skyped EB to obtain authorization to proceed with repair. MS obtained authorization for repair. Removed bin thermistor and installed new replacement. Reverified ohms. Ohms check ok. No other issues found. All water connections were dry at time of service.

Near Georgetown, TX 78628

Thomas L.

Job Details: 06/26/2018

Near New Braunfels, TX 78130

Connor M.

Job Details: 06/26/2018

WEE745H0FS whirlpool oven Arrived on site to test unit for error code. Found f2e1 indicating stuck/shorted key. Ran keyboard test and found all keys working. Customer stated this happened after a pot of water boiled over and some buttons got wet. This is normal. Ran full diagnostic test; unit passed. Job completed.

Near Georgetown, TX 78628

Thomas L.

Job Details: 06/26/2018

Near Leander, TX 78641

Thomas L.

Job Details: 06/26/2018

Arrived on site for no cooling in fresh food section. Found fan motor has failed . Replaced. No water hooked up to this unit.

Near Seguin, TX 78155

Connor M.

Job Details: 06/26/2018

MVWX655DW1 maytag washer Arrived on site to test unit for grinding during aggitate. Found gearcase failure. Replaced and tested unit. Unit working properly, no leaks detected.

Near Waco, TX 76712

Arthur B.

Job Details: 06/26/2018

WRX735SDHW00 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator door mullion not closing properly. Found mullion does flip as intended. Was able to use silicone lubricant to lube hinges. Worked mullion. Mullion now flips open and closed as intended. No other issues found. All water connections were dry at time of service.

Near Woodway, TX 76712

Arthur B.

Job Details: 06/26/2018

KDTE204ESS4 (Dishwasher) - Arrived onsite for customer complaint of scratches in handle and panel of dishwasher. Found WPL provided new panel. Removed scratched panel and handle. Installed new replacements. Reassembled. Customer satisfied with new replacements. No other issues found. All water connections were dry at time of service.