"Arrived on site to inspect washer not agitating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to agitate the unit shut down. I placed the unit back into diagnostics and manually drained the unit and then manually tested the spin cycle at which time the unit shut down again. I tilted the unit back and inspected underneath and all appeared to be good. I tested the actuator/shifter and found it out of range. Tested the control and found it not sending voltage to the actuator. I removed and replaced the actuator and main control and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC evap cover engulfed in ice/frost. I disassembled the FC section and removed the evap cover and removed the frost from the top section of the evaporator and found the thermistor not in the correct position (photo). I placed the unit in diagnostics and tested the unit and found the defrost thermistor showing to be shorted. I tested the defrost element and its getting 125V and heating properly. I removed the remaining ice/frost and removed and replaced the thermistor and secured it to the cap tube line with foil tape and a ziptie (photo). I advised the customer of my findings and repairs. Recommended allowing the unit to cool for at least 24 hours before placing food items back inside. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the outer door panel is dented at the bottom left corner and the top right corner at the control panel that appears happened when installing the unit. Also found the control panel is damaged at the far right edge (photos) due to the door panel being damaged. I placed the unit in diagnostics showing error code F7E2-motor failure. I found where the mounting screws are screwed into the cabinets on both sides there is damage to the cabinets (photos). Also found damage to the cabinets on the left side near the bottom of the unit (photo). I carefully pulled the unit out and removed and replaced the sump assembly and carefully re-installed the unit and pushed it back far enough into the cabinets to where the cabinet drawer to the left of the unit could open/close without hitting the unit handle. I tested the unit and found it operating as designed with no water leaks. With the unit being within the 30 cosmetic warranty, I am ordering the outer door panel and will return with all prescreened parts (console) and office to schedule return service. Returning tech will need to replace the outer door panel and control panel to complete repairs on the unit. No water leaks observed during service. No one available to sign for receipt.; ordrng 1 W11416371 (Outer door panel)"

Arrived on site to install previously ordered parts. Replaced harness and test unit. Unit is now operational as designed. No leaks present. Job complete

"Arrived on site for dryer not performing normally. Custome is drying load multiple time on larger loads . Ran diagnostics, no error codes . Found unit was in eco mode . Instructed on what that feature is . Unit is heating and cycling properly . No lint buildup. Job complete"

On arrival verified complaint of unit not functioning. Visual inspection of the wire harness shows neutral unplugged at molex for power cord. Correctly reseated the neutral in the molex connector. Unit now turns on. Ran diag test and verified all operations are good. Job complete no leaks detected during service.

"Arrived on site to test unit for unit giving F9E1 error. Unit not draining , found disposals still had plug. Removed plug test unit and unit test good job complete."

"Arrived on site to replace broken panel, installed and tested, unit is now functioning properly job complete"

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue made repairs. Pulled vac and recharged system 56g of found no leaks and fc temps dropping around 55 afte a few minutes of run time. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site for a washing machine that is making noise during agitation. Inspected unit and work area. I ran the unit through diagnostics and did not find any stored error codes. Around the unit through an auto test and the unit ran as designed with no abnormal sounds present. I tested the unit and manual agitation, and could not get the unit to make the noise. I called Whirlpool Techline and spoke to Rich SR# 7738303620. The customer had started a cycle with bulky loads, and I was able to show Rich the sound coming from the machine. It sounded like a very loud popping sound. He had me do various testing, and advised that due to it only happening on agitation and there not being any residue in the cam that it would eliminate the actuator not shifting properly and the issue would have to be up top on the agitator since the noise is most present during heavier loads. He advised to replace the agitator and call back if any other issues persist. Ordering the agitator and rescheduled the customer to 1/30.; ordrng 1 285565 (Agitator)"

"Arrived on site to inspect range control panel damaged. Upon further , I found the panel display damaged (photo). I disassembled the control panel and found the switch membrane is damaged, which is separate from the panel itself. Also found a small scratch on the display assembly. I am ordering the switch membrane and display assembly and office to schedule return service due to the availability of parts. Upon return service, returning tech to replace the display assembly, switch membrane and control panel. No gas leaks erected during service. No one available to sign for receipt, vacant/new build.; ordrng 1 W11564650 (Switch membrane) and 1 W11122852 (Display assembly)"

Arrived on site to test unit for noise when unit running. Test unit and found vent error code and noise coming from sump and motor ordering new vent and will replace sump and motor and vent. ; ordrng 1 W11649995 (Vent)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system and pressures held good at -30\0. I installed 47g of R600 refrigerant and monitored the unit. The unit is cooling good but the compressor is making a loud noise. I recommended the customer monitor the unit for a few days and contact our office if the noise doesnt get quieter. No water connections to,the unit, no water leaks observed during service, job completed."

"Arrived onsite for a laundry center the is leaking. Upon arrival I ran the unit and found no leaks at the unit itself. But I found that the standpipe will backup and water will leak onto the floor, I checked the drain tube and found that it was installed properly. The pipe is clogged, maintenance to remove clog in unit will operate as designed"

"Arrived on site to test unit for damage, tested unit found panel has multiple scratches, replaced panel, customer approved, job completed"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system completely flat. I inspected the RC evaporator and found it misshaped from ice build up caused by the drain being stopped up. I cleared the drain and replaced the evaporator. I replaced the compressor and drier. I added an access valve to the compressor. I vacuumed the system and charged it with 6 ozs of R134A refrigerant. I tested the refrigerator and had good pressures. All is working as designed. Call complete.

Arrived on site to test unit for 3rd spray arm broken. Found broken manifold. Replaced manifold test unit and unit test good job complete.

Arrived on site with new parts. Removed control panel. Replaced timer and knob. Verified it turns. Call complete.

Arrived onsite for unit making noise. Upon arrival inspected unit. Found noise was damper motor opening and closing. Motor was operating as designed. Notified customer that Damper is motorized and will make some noise. Nothing alarming at his time. Customer will monitor. Job complete

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and tested the water dispenser and ice maker and both continued to fail. I double checked the incoming water source and it is good. Retested the unit and it continued to fail. Questioned the customer regarding water filter replacement and they have not replaced the filter since purchasing the unit (approximately 9 months). I removed the filter and retested and the unit is operating as designed. I recommended the customer replace the filter. No water leaks observed during service, job completed."

"Ive done site for a dishwasher that has no power. Inspected unit and work area. The customer advised that she had been able to wash two loads but then she just completely lost power. Gained access to the plug and tested the voltage with a receptacle tester. Found the plug was intermittently losing voltage at the wall. Plugged the dishwasher back in and found powerhead restored. Around the unit through diagnostics and did not find any stored error codes. I ran into the unit through an auto test, and the unit ran and operated as designed. I tested the receptacle with a receptacle tester several times and advise the customer that it seem like there was a loose connection inside of their plug at the wall. The customer advised that this is a new build and that they will have the builder come out to swap out the plug. Call complete."

"Arrived on site to inspect unit for lid not latching and tub banging against the sides. Upon closer inspection found lid locking intermittently, and tub wasnt punctured through the tub correctly will need to order tub and return. Switched lock and console, tested unit, unit is running as intended. Office to reschedule. ; ordrng 1 W11513243 (Tub assembly)"

MED6230HW3 Arrived to install previously diagnosed and ordered part. I removed and replaced the faulty motor and tested. Operational test good.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and round the unit up with nitrogen. Found no leaks detected for 15 minutes. I vacuumed down the unit to -30 psi and found no drops and pressure. I charge the unit up with 56 g of R600 and tested he unit. The unit began to cool and operate as designed. Call complete."

"Arrived on site. Checked part diagram per model,unit has correct wheel base informed customer user manual is for multiple SxS units. Adjusted hinge and door"

Arrived on site for noise while dispensing water. Adjusted tubing and pressure tested water dispenser noise is no longer present

On arrival verified complaint of unit heating to high. Ran bake at 350 and found avg temp 365. Calibrated it down to 350. Job complete.

Arrived onsite for washer walking. On inspection found the basket is out of balance and the suspension rods are bent do to the basket being out of balance. Ordering a basket and new suspension. No water leaks detected during service. ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension)

"Arrived on site to inspect unit for loud noise coming from unit during operation. Ran unit through automatic diagnostic cycle, unit is running as designed spoke with customer, cutoff gated noise is usually on heavier loads. Advised cutoff on proper loading of unit. Job complete."

Arrived onsite for a dryer that is not tumbling. Upon inspection I found that the bet had broken. I repaired the unit with the repair kit. And tested the unit and found unit operating as designed

Arrived on site for washer needing previously diagnosed rebuild. Upon arrival installed parts then tested unit. Found no leaks and washer working as designed. Call complete

Arrived on site to replace bake element. Replaced bake element test unit by heating to 350? and unit test good job complete.

Arrived onsite for a dryer that is not heating. Upon inspection I found that the heater thermistor fuse showing open. I replaced it and tested the unit and found the unit operating as designed and it had good air flow too

Arrived on site to test unit for ice bin falling off tracks. Found rear mount was not installed to bin properly. Installed bin properly and unit is now working as designed. Job complete.

"Arrived on site for no ice. Found ice on shut off arm preventing icemaker harvest,removed ice adjusted water spout to prevent over spraying during icemaker fill,ran harvest test passed ran fill test passed."

"Arrived on site for a microwave. That is intermittently not working. Inspected unit and work area. The customer advised that nine times out of 10, the microwave will not work and that they are having to slam the door closed several times in order to get the microwave to start. She advised that when it does start, it will continue and finish out the cycle. I tested the unit and confirmed the customers complaint. I found a service pointer addressing this issue and tested the door switches. Found that when pushing in on the left-hand side of the door, the microwave would start and operate every time. Per the service pointer, it said it would be an issue with the door switch or the door. I checked the door switch and found it working and operating as designed. I checked the door and did not find any abnormalities with the door. I tighten the screws that hold in the door switch up on the top and still found the issue present. I called whirlpool Tech line and spoke to Chris SR# 7738300197. He advised to pull the unit out a few inches and see if the door would shut properly to illuminate an issue with the installation. I did pull it out and tested it not installed and still had the same issue. He advised to go ahead and replace the hinges and the door together. He advised that if that didnt work, the issue would have to be with the frame which they cannot fix. Ordering parts and the office will need to contact the customer about a reschedule date due an out of stock and PSP item. Schedule service for two hours due to lengthy repair.; ordrng 1 W11684570 (Inner door) and 2 W11662213 (Hinge)s"

"Arrived on site to test unit for buzzing noise. Recommend replacing mag, cap and diode along with control. Office to reschedule. ; ordrng 1 W11552018 (Control)"

Arrived on site for gas leak. Turned gas on and sprayed soap bubbles and was unable to get any leaks from the gas lines. Unit is just hanging on the counter top. Cannot pull out to remove front panel and individually check each valve without damaging the countertop. needs proper installation. All burners on and still not getting any bubbles. Called safety advised no leaks found. 7738283117

"Arrived on site to test unit for no ice production, customer stated that water lines have been checked and there is water coming out from wall, tested unit found valve activating but no water, inspected water line and found water shut off, turned water on and tested, water is flowing now but when activating water dispenser ice maker fills as well causing it to flow over, will need to replace inlet valve and dual valve, also condensation is building up on freezer gasket, causing it to mold, will need to install foam insulation strips to build up gasket for better seal , ordering valves and foam strips, rescheduling for 1/31; ordrng 1 W11482025 (Inlet water valve) and 3 W11159728 (Foam strips)s"

Arrived on site refrigerator working at time of visit.

Arrived on site to test unit for damaged filters. Found both filters damaged. Replaced both filters test unit and unit test good job complete.

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

"Arrived on site to test unit for running to hot, customer stated that it take longer to dry and there is a loud rattle noise, ran vent test and found that vent is restricted disassembled unit and found and found motor and blower housing vibrating against cabinet and heating element causing excessive vibration noise replaced heater and installed sound pads from job 402407, noise is now gone unit is running as designed and customer will hire vent cleaners to remove restriction, at this time job complete"

Arrived on site for washer staying locked . Still found lots of suds . Started filled and drained washer several times . Unit started to flush out . Instructed on cleaning cycle . Left unit running clean cycle. No water leaks detected at time of service job complete

Arrived on site for washer not latching and starting . Found strike on lid broken .replaced strike . Ran diagnostics. All checked normal. No water leaks detected at time of service.job complete

"Arrived on site for no cool. Powered unit on compressor powered on fan not running,removed cover checked voltage good voltage reconnected fan,fan powered on power cycled unit fan powered on."

KOCE500ESS23 Arrived to inspect door damage. I found the sides of the oven door were pushed in and I removed and replaced. The unit door issue was resolved and the replacement operated as designed.

"WFE505W0JZ3 Arrived to install previously diagnosed and ordered parts. I removed and replaced the harness, control and element screws. The unit regained all normal functions and heated and cycled as expected."

Arrived on site to test unit for door falling. Test unit and found left hing hook had come off. Secured hook to hinge test unit and unit test good job complete.

"Arrived on site for burner flames being orange. On arrival unit was being used and flames are blue as normal with orange occasionally on tips. Called tech line. File # 7738306343. Explained to customer Humidifier or vaporizer may cause the orange, sometimes pink.. any type of indoor air pollution, paint, cleaning chemicals, etc.. not harmful per tech line."

"Arrived onsite for previously diagnosed parts. Talking with the customer there have been 2 ui installed, took voltage drops at the ui and found 12.7 vdc. Gettin the correct voltage at the ui while it is in working order. The unit never stopped dispensing water or ice while I was there so I could get a reading while the unit is not working. Customer issues are that the paddles wont dispense water or ice until the customer power the unit down and backup. Going to replace the control board, the power supply and the ui all at once. Returning tech install all 3 boards at once then test. No water leaks deep during service.; ordrng 1 WPW10624574 (Power supply) and 1 WPW10675033 (Control board)"

Arrived on site for dryer not keeping door shut. Upon arrival confirmed issue and found door hinges bad. Replaced hinges(2x) and tested unit. Found door staying closed call complete.

"On arrival verified complaint of leaking water. Confirmed leak started around time of freeze. Unit shows no sign of damage internally. Customer states unit also only leaked on second load not first. Customer states only leaked when running drain pump. Ran diag test 3x and all operations are good. No leaks from unit. Unit is in a closet on a porch, advised possible ice build up inside the wall drain causing a restriction allowing water from second load to over flow from in wall drain pipe. Job complete no leaks detected during service. Operational test is good."

"Arrived on site to test unit for loud noise, tested unit found noise coming from damper, replaced and tested, unit is now running as designed, advised customer to monitor, if noise returns then take a good recording and call us back, no leaks detected job complete"

Arrived on site for dishwasher flashing overflow code . Did find water in float tray . No other signs of water anywhere else . Ran diagnostics cycles couple times and about 15 min in normal cycle . Couldnt duplicate any leaks . Job complete

Arrived on site for makes noise when in use. Found turntable was not seated correctly to support. Aligned turntable correctly. Test unit by heating cup of water for :30 and 1 minute. Unit is operating as designed. Job complete

Arrived on site to test unit for smoke coming out of rear of unit after using RR burner. Test unit and found shorted black wire going to switch. Repaired wire test unit and unit saying cooktop on. Found and switch will order new switch and element for RR. ; ordrng 1 W11171119 (RR element) and 1 WP7403P238-60 (RR switch)

"Arrived onsite for previously diagnosed parts. Installed wiring harness and suspension rods. Tested unit in diagnostic cycle and no issues. The unit is making a noise during agitation cycle, there are track marks on the pulley. Ordering a gearcase,cam & belt and no water leaks detected during service.; ordrng 1 W11449840 (Gearcase) and 1 W11239857 (Belt)"

"Arrived on site to inspect unit for not continuing cycle past spin with error LF present. Upon closer inspection found error code f8e1, f2e1 long fill and stuck ui also found control lagging while attempting diagnostics. Was able to manuall agitate and spin. Replaced control ran unit through diagnostic cycle, unit running as intended. Job complete."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 3 W11632139 (Led module) from stock"

Arrived onsite for a refrigerator thats not dispensing water all the time. After talking with the customer I found out the issue happens in the morning when they first try it or when they have been away for a while. I temped the RC and found the differential swing 3 degrees above and below set point. From what the customer is describing sounds like air leakage around the evaporator cover causing the reservoir to freeze. Will install more gasket material to seel it properly. Ordering 2EA W11676537 gasket & 2EA W11676538 gasket. RS for Thu 2/1/2024.; ordrng 2 W11676537 (Gasket)s and 2 W11676538 (Gasket)s

"Arrived on site for refrigerator not cooling. Upon arrival found unit unplugged. Restored power and found amp draw at 0.4amps. Found condenser and cap fans running smoothly. Found small frost build up on cap tube abut not the rest of the evap coil after 30 minutes. Will need office to reschedule for sealed system repair once part availability is known. Ordering W11580057 compressor, W11578004 evap coil, W10913906 access valve, WPW10143759 uv drier, nitrogen, r600; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evap coil) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 WPW10143759 (Nitrogen) and 1 R600 (R600)"

"Arrived on site ,replaced console . Ran preheat . Range is checking out normal. Ran preheat on bake and broil . No gas leaks detected at time of service. Job complete"

"Arrived on site for dryer making a loud noise. Upon arrival found wheel cracked on motor but couldnt remove wheel properly to replace it by itself, ended up remove wheel and motor and replacing both. Tested unit and found noise no longer present. Call complete"

Arrived onsite to install previously ordered part. Upon arrival I installed the new drain pump and tested the unit and found unit operating as designed. No leaks

"Complaint was that cooktop does not go back all the way. Found the counter top is blocked,not the cooktop from going back. Advised counter top needs to be cut. Removed drawer and drawer no longer sits straight. Advised they will have to connect cabinet people. Cabinet should be able to be removed and put back into place. Customer says they have been having problems with cabinet people and builders. Pictures taken as cooktop was not installed according to installation guidelines. Front panel is bowed. We will call when part arrives. they will have to have it uninstalled or we will need2 techs and autho; ordrng 1 W11444496 (Front panel)"

Arrived onsite for a dryer that is not heating. Upon arrival I I tested for voltage and found good voltage. Upon further inspection I found that the heater thermistor had blown. I replaced it and tested the unit and found the unit operating as designed

"Arrived on site for oven not heating and smelling like gas. Center burner does not light. Found center burner clogged. Removed and disassembled. Cleaned and confirmed operation. Oven burner lighting properly at this time, customer said it just clicked but never heated. Replaced burner and ignition. Verified operation. Call complete."

On arrival verified complaint of broken trim. Replaced the trim and all checks good. Job complete. Operational test is good.

"Arrived onsite for unit leaking. Ran diagnostics and found no stored error codes or signs of leaking . Ran quick cycle and no signs of leaking . Tried to replicate the last cycle run when the weekend occurred so ran a load of blankets on bulky cycle. Other than some off-balance issues unit completed cycle and did not leak. Contacted tech line for assistance. Spoke toBruce SR#7738301772. Could not duplicate any issues. Instructed on load size, loading and detergent use. Customer will monitor"

"Arrived on site for SAFTEY gas leak. Upon arrival, supply is shut off. Restored gas and began to test for leaks. Connection from supply to hose, and to regulator are good. However did find leak at supply valve at hose fitting. Uploaded picture on SD. Found slight leak from under cooktop with leak coming from manifold. Contacted SAFTET team with findings. Spoke with Christina. Explained findings. Was given code to cover repairs . K1A3QE0WPL1. MfrRef # 7738243521. Replaced manifold. Test all connections and no leak present. Showed customer leak from hose at supply valve and customer will have hose replaced. Unit is operating as designed. Job complete"

"Arrived onsite for previously diagnosed parts. Installed the new timer knob, I turn the knob to make sure the unit was working and made sure the knob fit correctly."

"Arrived on site for not operating. Upon arrival, test unit and only some of the LEDs light up. Also found console has failed. Need to replace console and ui. Replaced console and ui and test unit. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised the unit had been working just fine up until about a week ago. She advised that the unit thawed everything out and wasnt cooling for two days she said that in the last four days, the unit has started to cool again and has been working just fine. Took temperatures and found the freezer at 2?F and the fresh food section at 40?F while going through defrost. I found a good frost pattern on the evaporator, indicating no issue with the compressor. I asked the customer if she unplugged the unit when the unit was not cooling and she advised that she did not. I told the customer that ever since everything is cooling and operating right now, I could not determine exactly what was causing her issue. Advised the customer to keep an eye on the unit and call back if any other issues persist. Call complete."

"Arrived on site. Replaced defective door,remolded gasket checked door seal good,replaced defective icemaker power cycled unit ran harvest test passed ran fill test passed."

Arrived on site. Diagnosed a defective turntable ring ordering new ring; ordrng 1 W11443144 (Ring turn)

"1/23/24 13:58: CS rspndd 1/23 TUE, WRS325SDHZ00 Arrived on site to check refrigerator not cooling properly. On arrival the unit was cooling properly in both sections. The issue may have been an electrical supply issue that was resolved. Job complete"

Arrived on site for door not closing all the way. On arrival I found door working properly. No failures found except lights in refrigerator section are not working. Per Service Pointer - W11606409. Will require new lights. Reset for wed; ordrng 4 W11632139 (Light module)s

Arrived on site for refrigerator leaking from upper vent where filter is. Removed top panel. Ran water test and found no leaks. Ran icemaker and it did not leak. After sitting valve began a leak on water reservior connection. Replace water valve. Verified operation. Still leaking at reservoir side. Will need new reservoir and valve replaced together. Reset for Tues am. ; ordrng 1 WPW10341329 (Waer valve) and 1 W11168758 (Water tank) and 4 W11390781 (Tank ties)s

"Arrived onsite for dry not drying. Customer said that it will only dry on timed. I ran the dryer with a 3 damp towels and the dryer turn off with 5 minutes saying it was done drying. I clean the moisture bars and reran the test, now it adds time to the unit when the wet towels hit the moisture bar. The unit was operating as designed during service."

Arrived on site for continued issues of not operating. Upon arrival. Ran diagnostics and there are no saved error codes. Test unit by running a normal cycle and unit starts correctly. Ran different cycles and cannot duplicate any issues. Need to call techline. Office to reschedule to call techline ; schdld next appmnt for 1/24 WED !

Arrived on site. Installed new spring. Installed new container and found front portion is broken. Will need to reorder container. Attempted to see if new pedal will correct. Old pedal was warped. New pedal still does not allow unit to open properly. Advised customer we will call once parts come in; ordrng 1 WPW10451276 (Container) and 1 W11636605 (Pedal)

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit goes back-and-forth on how much it cools. He advised that if he unplugged it and plugged it back in after a couple hours, the freezer will get down to around 20?, but then it will start to slowly warm up Until he unplugged it for several more hours. Gained access to the evaporator and found evidence of an ice ball being formed where the cap to meets into the evaporator. I did advise the customer. This would indicate either a failing compressor or a potential leak. Ordering all sealed system Components in the office will need to contact the customer about a reschedule date due to limited parts availability and need for a multiple hour service.; ordrng 1 W11580057 (Compressor) and 1 W11579351 (Evaporator) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Drier) and 1 W11506620 (Suction line to evaporator coupler) and 1 Lokring (Lokring)"

Arrived on site to test unit for little to no ice production. Found all functions working as designed in diagnostics. Allowed unit to work and make 3 ice sheets. Found ice sheets formed are very thin and melting before reaching cutting grid. Contacted Techline and recommend replacing control and harness. Office to reschedule. SR#7738295797; ordrng 1 W11034363 (Control) and 1 W11123917 (Harness)

Arrived onsite for a range with a nonfunctional broil burner. Upon arrival I found this to be true.upon further inspection I found that the spark igniter was making contact with the back panel causing the spark to jump to that instead of igniting the gas. I corrected this and tested the unit and found the unit operating as designed

"Arrived on site to inspect dishwasher control panel keys not working. Upon further inspection, I found the Normal key not responding to touch. All other keys are functioning properly. I found the panel gasket is missing and allowing water to leak inside the panel and short the control. I am ordering the seal and will return with the control panel. I scheduled return service for 01/27/24. No water leaks observed during service.; ordrng 1 W11412696 (Seal)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap fan motor failure and the water dispenser paddle sticking, I removed and replaced the fan motor assembly and paddle and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replace the diode harness at the isolation valve. I ran a icemaker harvest then a fill test. The icemaker filled properly and no water ran out of the dispenser. Call complete.

I have on site for a washing machine that is making a lot of loud noises during the spin cycle. Test the unit and work area. I did confirm the customers complaint and found the belt slipping on the cam. Replaced both parts and tested the unit. Found the unit was having a hard time draining. I removed the drain pump and found some blockage at the top. I removed the blockage and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a refrigerator with door gaskets that are falling of upon arrival I found that the gasket would not stay in place. I replaced them found the unit operating as designed

On arrival. Edified complaint of no bake. Installed UI and dual valve. Still no bake. Confirmed visual check of ignition and gas valve is activating as gas detector found gas coming from burn tube. Checked voltage at dual valve and found 9vdc. Called TL Butch SR7738216481 was advised of W10622771 training pointer. Was instructed to replace igniter and burn tube. Ordering both W11355922 igniter and W11643161 burner-bake ; ordrng 1 W11355922 (Igniter) and 1 W11643161 (Burner-bake)

Arrived on site for unit not cooling and RC section. On arrival inspected unit. Found evaporator fan motor not functioning again. Replaced and tested. Unit is now functioning properly. Job complete.

"Arrived on site for a washing machine. That is still intermittently. Unable to make selections. Inspected unit in work area. The customer advised that it is only happened once or twice since the previous visit but that they are still having issues intermittently where the cycle wont run through and gets paused. The customer advised that she has run a number of loads that Ive worked on throughout the entire cycle but that when this happens, the unit will start the cycle but will go through 3 to 5 minutes and then start blinking like its in a paused state. The customer can try to resume the cycle But she advised it happened six times in a row last week. She unplugged it and left it for a little while, and still have the same issue. She said that once she left it alone for a couple hours, the unit started working again. I ran the unit through diagnostics and found an F0 E4 (spin limited by water temperature) and F7 E0 (loss of power) error codes. I ran the unit through an auto test and found the unit working an operating as designed. I called the tagline and spoke to Derek SR# 7738287347. He advised that with there being no stored error codes that would indicate a failure or any issues we can replicate, he advised that he would need a video of what was happening prior to any further repair. He advised to make no repairs at this time and I have the customer call back when they can get the video of the unit feeling. Advised the customer of techlines findings. Call complete."

"Arrived on site to test unit for not operating properly, customer stated that she has to push start button twice and clothes getting stuck under agitator, tested unit found all components are running properly, explained to customer that lighter fabrics need to be in a wash bag when washing and cycle in selected pressing button once will power on unit and one more time will start cycle, if unit is powered on then pressing once will start cycle, advise customer to follow owner manual if any other operational questions arise, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site for multiple lights out. Upon arrival, inspected unit. Found multiple LEDs from both circuits are out. Replaced both fc LEDs and all rc LEDs. Unit is operating as designed. Job complete"

"Arrived onsite for freezer frosting over. Upon arrival inspected unit. FC gasket seems to make contact however entire cabinet is building frost. Gasket may not be setting in track properly. Ordering door and gasket. Also noticed bottom of RC has slight gap, will order silicone to fill gap. Will need to flush drain pan on return visit. Customer will manually thaw 48 hrs prior to next visit. Office to reschedule ; ordrng 1 W11374242 (Door (black)) and 1 W11235130 (Gasket) and 1 Silicone (Clear)"

"WED49STBW1 Arrived to inspect no heat. I found the thermostat WP8318268 was open. Office to order part and please put the customer on the cancellation list. Steam dryer, no leaks observed during service. ; ordrng 1 WP8318268 (THRMST-FIX)"

Arrived on site for refrigerator needing previously diagnosed heater and control. Upon arrival installed parts. Informed customer to give unit 24 hrs to stabilize temps after seeing unit starting to cool. Call complete

Arrived on site and installed previously diagnosed console. Advised customer to connect unit to WiFi. Job complete.

Arrived onsite to install previously ordered parts. Upon arrival I installed the new outer slider and the new inner slider. And tested the unit and found the unit operating as designed