We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78756
Matthew
Job Details: 05/04/2022
Arrived onsite for dishwasher leaking every use. Upon arrival put unit in diagnostics and found F6E4 float switch open. Tested switch and was good. Ran diagnostics auto test and all passed. Ran normal cycle and could not duplicate any leak. Customer had video of water dripping from door panel. Customer explained that there had been issues with plumbing in the past and has affected other items in the home. Also thinks there could be water back flowing into the dishwasher from the sink. If thats the case will need plumbing inspected. Customer will monitor use. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78669
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for cooktop being loose, found hole in countertop was bigger then cooktop allowing cooktop to have a lot of wiggle room. I found brackets were installed, and I informed customer that he could have someone add caulking to cooktop around countertop to prevent unit from moving. I also found the plunger needed to be reversed in regulator as well as burner valves needed adjustment, Eid that, unit tested good."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for FR and FL burners not lighting, found debris in orifices, I cleared orifices, unit tested good."
We serviced a
GE MICROWAVE
Model JKP90DP3WW
Near Georgetown, TX 78633
Lou
Job Details: 05/04/2022
"Arrived on site to install a part on a microwave. Upon arrival, the customer had a main control panel for their microwaveoven wall combo unit. I installed the part and tested and found the microwave still did not operate. I pulled the unit out and found the fan thermostat, fuse, fan, air shroud and magnetron were all bad. When I was researching parts, I found the air shroud was out of stock with no ETA available. I reassembled the unit and tested the oven and it is operating as designed. E the customer 2787 for service fees and they laid in full with check #2758 (2787 CK Auth# T9T494). Due to the age of the unit and not being able to get parts for the unit, the customer advised that they would have to submit the ticket to their home warranty. Job completed."
We serviced a
GE WASHER
Model GTW680BSJ6WS
Near Spicewood, TX 78669
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for shaking during towelssheet cycle. I ran diagnostic tests, spin and shocks tested good, there was a slight wobble to inner basket caused by transmissiondrive shaft, but I believe the issue was just an out of load. I instructed customer to wash like items with like items, unit tested good, ed on cc ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Vincent
Job Details: 05/04/2022
"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found error codes stored 4-3 7- Ran a diagnostics cycle and wash motor was not working, good voltage. Tested. Element and its working fine. Will need a sump and motor replacement. Office to order parts and reschedule when parts are available. ; ordrng 1 W11025157 (Sump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Marcos, TX 78666
Andrey
Job Details: 05/04/2022
"Arrived on site to test unit for Tripping breaker, tested unit found burn marks on start device like it was arcing out, replaced start device and capacitor from truck stock part number wpw10197428 and capacitor part number wpw10662129, unit powers on but shuts off after 2 minutes, compressor receiving proper voltage and no shorted wires were found, will need evap harness and motor, will also need to replace control to fix issue, if possible customer would want this done asap due to its the only fridge they have, office to reschedule ; ordrng 1 W11559968 (Evap motor) and 1 W11581973 (Evap harness) and 1 W11558182 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/04/2022
"Arrived on site to test unit for RC not cooling. Found evap motor not engaging and evap completely frosted over. Replaced evap cover assembly with fan and thermistor, also replaced UI. Tested unit, unit now working as designed. ed 7688 for parts and . No leaks detected. Job complete. 8060 # 4N43WU"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Austin, TX 78733
Kevin
Job Details: 05/04/2022
"Arrived on site and inspected refrigerator and found it is room temperature in both sections, inspected compressor and found it is running but it is very hot to the touch. Sealed system has a refrigerant leak and compressor and evaporator will need to be replaced. Spoke with CS and d, Compressor and evaporator would need to be replaced 4400 , 3300 in parts. Customer will contact the office if they wish to continue with repair, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near West Lake Hills, TX 78746
Kevin
Job Details: 05/04/2022
"Arrived on site and found prescreen part is not present, another technician may have accidentally taken it with them. Spoke with DW to report situation homeowner will need to be rescheduled and part would need to be found; O-emld tckt"
We serviced a
SAMSUNG DRYER
Model DV419AEU/XAA
Near Austin, TX 78746
Kevin
Job Details: 05/04/2022
"Arrived on site and inspected dryer and found belt has broken, disassembled dryer and found idler pulley is not moving properly and neither is right hand rear support wheel. Sent pictures and video to KBservice management. d customer for parts 1200 for idler, belt, and wheel. for repair has already been . After repair send a short video of dryer working properly to KBservice management. Found airflow meter is showing vent is restricted. Recommend it to homeowner that went to the exterior be cleanedcleared by a service before dryer is used again, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW5
Near Austin, TX 78731
Kevin
Job Details: 05/04/2022
"Arrived on site and sound left hinge receiver on lid is breaking. What a customer for new lid, Lid 2473, 1775. After replacement confirmed washer is operating properly with diagnostic cycle. Job complete"
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Austin, TX 78704
Wesley
Job Details: 05/04/2022
"Arrived onsite for major dryer vibration. Advised customer likely cause was lint build up in the blower housing. d 2055 for blower housing cleaning. Performed leaning and tested, function restored to normal tolerances for age. All checks good. Advised customer on repair. in full"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2022
Arrived on site to install previous diagnosed parts. Removed failed gearcase and installed new. Removed failed capacitor and installed new. Assembled unit and tested operation. Found wash motor will need to be replaced to. Found motor under 10 warranty. Office to schedule return when ETA is available on part. in full on card.; ordrng 1 W11026785 (Motor)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near New Braunfels, TX 78130
Andrey
Job Details: 05/04/2022
"Arrived on site to test unit for F2E1 error code, tested unit found light turning onoff constantly on its own , exposed control, no loose connections found, reset unit, error is still present, need control to fix issue, order part office to reschedule ; ordrng 1 W10894098 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near Kyle, TX 78640
Kevin
Job Details: 05/04/2022
"Arrived on site and found saved error codes F9E1, F8E1, F6E1, F8E2, ran diagnostic cycle and washer would not stop draining and would not progress passed C07. Cleared error and cleared pressure hose and switch of any possible blockage. Washer will now complete a diagnostic cycle. If issue continues d for pressure sensor 1083, hose 415 2860."
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Manor, TX 78653
Matthew
Job Details: 05/04/2022
Arrived onsite for washer making noise during spin. Upon arrival tested unit. Found that as unit is reaching higher RPM the sound that the customer is hearing is coming from failing bearings. The unit is still operational and does complete the cycle but it is getting progressively louder during spin. d customer best case scenario 1295 for parts and 2575 for totaling 3820 before es. Customer looked up comparable replacement and stated would rather replace the 8yr old unit. Left info for customer just Incase he changed his mind. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2022
"Arrived on site for refrigerator freezing items in bottom and lights not working intermittently. Inspected unit and work area. Tested dampers and found left crisper damper not closing all the way and allowing air to leak through. Found damper discontinued. Found lights work when reset unit. Found door switch responding as designed. Found fault is within control and will need to replace kit. Service and 4099, control kit 3849 . Customer approved estimate. Attempted to process card. Contacted office claims department to process ment for 155 Office to schedule return when ETA is available."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78754
Matthew
Job Details: 05/04/2022
Arrived onsite for refrigerator with continued PO power failure. Inspected unit and found freezer compartment warm. Evaporator area in an ice block. Ran fan test and found FC fan shorted. Producing PO failure during test. Recommended replacing fan harness and UI. d customer 4110 for parts and 2860 for totaling 6990 before es. Customer also mentioned having other issues like internal lights going out which could mean other underlying issues. Notified customer that this specific repair may not cure all of whats going on with the unit. Customer may try and reach out to Whirlpool to see if they can help out in any way. Customer will hold off on repair for now.
We serviced a
KITCHENAID DISHWASHER
Model KUDI02IRBS2
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2022
"Arrived on site for dishwasher door falling down and unit not mounted. Inspected unit and work area. Removed unit and found left link broken. Found mounting tabs screw to cabinet but not connected to dishwasher. Removed mounts and found ends was not bent to stay in place. Will need to correct mounts and install link kit to correct. Service and 2255, part 373 . Customer approved estimate. Removed broken links and installed kit. Reinstalled unit and mounted. Tested door operation and leveled unit. Tested components, all tested good. No water leaks detected during service. on card AUTH code 9XYL3F."
We serviced a
GE DISHWASHER
Model CDT765SSF7SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2022
"Arrived on site for dishwasher not filling with water. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F99 and F128. Ran test cycle and measured DC voltage to valve and found none. Tested at control and found no voltage. Recommend to replace control and inlet valve. Service and 2255, parts 1722 . Customer approved estimate. Removed failed control and inlet valve, installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. on card."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2022
"Arrived on site for refrigerator continues to freeze up on left side of RC evaporator. Inspected unit and work area. At time of service customer had unit thawed out but had pictures of ice buildup. Gained access to evaporator and poured water on left side of evaporator and found draining as designed. Performed diagnostics mode and ran test 4, monitored test operation. Tested damper control and found opening and closing. Will need to replace evaporator cover and add screws to top tabs. Service and 2455, panel 996 . Customer approved estimate. Attempted to process card for but would not proceed due to week signal. Contacted claims department and process card for . Schedule return for Thursday the 19th, due to customer availability."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78759
Scott
Job Details: 05/04/2022
"Arrived on site for poor washing and soap sitting at bottom of tub. Ran diagnostics. Wash motor not running , getting correct voltage. Replaced sump and motor . Unit is washing properly . Will need to reorder sump. Gasket around sump is no good , small amount of leaking . Also will need upper rail stops . Call to set return ; ordrng 1 W10671941 (Sump) and 2 W10082861 (Rail stops)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Austin, TX 78759
Scott
Job Details: 05/04/2022
"Arrived on site for no cool fridge . Compressor is running pulling 2 amps . No frost on evap. Found unit rusted out at mullion on left side . Called tech , unit is non repairable due to placement of leak . Sr 7733587203No water leaks detected at time of service. ed 1554 cc . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2022
"Arrived on site for refrigerator top RC and FC lights not working. Inspected unit and work area. Gained access to FC module and bypassed circuit. Found all lights came on with FC bypassed indicating failed module in FC. Found SP# S191AQ that will cover part and . Removed failed module and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. on card. 1554 # X4J49F"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2022
Arrived on site for microwave combo outer oven door food spilling down inside door. Inspected unit and work area. Found outer door not aligning with inner door and has more space on the left side than the right side. Will need to replace outer door assembly and possibly the inner door. ; ordrng 1 W11455430stainlesssteel (Outer door) and 1 W10709147 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78750
Justin
Job Details: 05/04/2022
Arrived on site to install previously diagnosed parts. Upon gaining access to the evap I tested the drain pan and found it drained as designed. Due to this I only installed the harness and parts then came to 115 I installed the new harness and tested the unit. I found the unit working as designed. I ed the in full on CC. Call complete.
We serviced a
SAMSUNG WASHER
Model WF361BVBEWR/A2
Near Cedar Park, TX 78613
David S
Job Details: 05/04/2022
Arrived on site to install previous diagnose parts. I gained access to the shocks and found the front two that were ordered are not the correct ones. I installed the two back ones and am ordering the front two. The office will reschedule when we have eta on the parts.; ordrng 2 DC66-00470C (Front shocks)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78750
Justin
Job Details: 05/04/2022
"Arrived on site for a refrigerator that was dispensing water slowly. I tested the unit and found it would dispense slow with the filter in and faster with the filter out. However, with the filter out the dispenser made a loud chatter. Due to this I checked water pressure outside and found it around 40psi. This is slightly low. Because the water pressure was low and the valve was chattering I replaced the valve. No fee ed for this part due to it being within warranty. I then tested the unit again and found the same issue. I gained access to the back of the unit and removed the line. I sprayed water into a bucket and found it hard. I adjusted the valve and found the pressure never changed. I informed the customer that we can try and install a pressure regulator valve, but it may not completely solve their issue. E the customer for the PRV and new water line at 1282 before and no due to being a call back. I informed them all sales are final. The customer accepted. I am ordering parts and the office to reschedule.; ordrng 1 8212547RP (Water Line) and 1 W10786952 (PRV)"
We serviced a
SAMSUNG DRYER
Model DV50F9A6GVW/A2
Near Austin, TX 78739
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for staring and stopping, I removed vent hose from wall and reset control board.customer just had vent cleaned last weekend, so by resetting the control it solved the issue. If problem continues, will need motor. ed on check ."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Lago Vista, TX 78645
David S
Job Details: 05/04/2022
"Arrived on site to install previous diagnose parts. I gained access to the compress and installed a UV dryer. When installing the UEryer I found a crack in the condenser causing a leak. I called techline and spoke to Austin, SR 7733586700, I advised him of my findings, and the Customer history. I am ordering a condenser and returning with all associated parts. The office will reschedule when we have eta on the parts.; ordrng 1 WP2313624 (Condenser) and 1 Uvdryer (Uv dryer) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Kimo
Job Details: 05/04/2022
Arrived onsite to install privacy diagnosed pats. Upon arrival I installed new dispenser and adjuster kit and tested unit and found unit operating as designed. I ed of 2328 with card. No leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Leander, TX 78641
Lou
Job Details: 05/04/2022
"Arrived on site to install previously diagnosed and ordered parts. Per my previous diagnosis, I removed and replaced the ice bin door, ice bin, plate, ice door, dispenser motor shaft, and right RC door gasket. Tested the unit and it is operating as designed. While removing the ice bin door, the top shelf cracked. I and ordering the shelf and office to schedule return service. No water leaks observed during service.; ordrng 1 W11188797 (Shelf)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Pflugerville, TX 78660
Vincent
Job Details: 05/04/2022
"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics mode. Once in diagnostics mode unit was making a loud bearing noise. Will need a new gear case splutch Kit and belt. d customer for parts and , customer d . Office to from card on file. No water leaks detected during service, job completed.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Lago Vista, TX 78645
David S
Job Details: 05/04/2022
"Arrived on site to install previous diagnose parts. I gained access to the freezer harness and tested the defrost heater, I found it has good continuity through it. I replaced the freezer harness and main control. I reworked the for just the two parts. Parts 2726 service and 3160 . The customer the remaining of 4868 after with check #206 Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Spicewood, TX 78669
Luis
Job Details: 05/04/2022
"Arrived on site. Installed new filter for customer,found defective base assembly to upper shelf,ordering new shelf assembly.; ordrng 1 W11284453 (Shelf glass) and 1 W10887818 (Shelf in case needed)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Lago Vista, TX 78645
David S
Job Details: 05/04/2022
Arrived on site for ice maker not producing ice. I inspected the unit and work area. I found the ice maker stuck mid cycle. I jumped the ice maker and found it not cycling. I tested voltage to the ice maker and found proper voltage. E the customer for the new ice maker. Part 1751 service and 1605 . The customer agreed. I installed a new ice maker and tested it. I found it working as designed. Please charge card on file for repair totaling 3614 after . Job complete.
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPHS0
Near Leander, TX 78645
David S
Job Details: 05/04/2022
Arrived on site for compactor not stopping at the end of the cycle. I inspected the unit and work area. I gained access to the upper limit switch and found it not changing position when activated. E the customer for the switch part 104 service and 2025 . The customer agreed. I am ordering the switch. The office will reschedule. Customer with card. Autho R9MUNL 1554; ordrng 1 WP777811 (Upper limit switch)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM03
Near Leander, TX 78641
David S
Job Details: 05/04/2022
Arrived on site soft door clouser issue. I spoke to the customer and found out the mullion isnt closing properly. I leveled the unit and found the mullion still not engaging. I inspected the mullion and found it not rotating like it should when changing position. I am ordering the mullion to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11177238 (Mullion)
We serviced a
GE RANGE
Model JGS760BEL2TS
Near Austin, TX 78721
Tyler L
Job Details: 05/04/2022
"Arrived on site for complaints of door locked. Found failed door latch. d customer 3671 after es to complete the repair, they accepted. Installed new door latch and tested. Oven is now heating properly and functioning as designed. ed ment. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW51UC0FS2
Near Austin, TX 78723
Tyler L
Job Details: 05/04/2022
"Arrived on site for complaints of buttons not working. Found fan will run when holding down buttons, but are not locking in so it will turn off once you stop pressing. Unit has custom long vent about 10-12 feet up. Found that to replace the button control, the entire assembly will need to be removed. Advised customer that they are responsible to provide access. ed , job complete."
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS0
Near Austin, TX 78744
Tyler L
Job Details: 05/04/2022
Arrived on site for install of previously diagnosed parts. Double checked for gas leaks and found none. Installed new conversion kit on front burners. The other burners have the correct orifice. Tested and now the flames are even and blue. Found the front right burner is not sparking. Will need spark module. Office to reschedule.; ordrng 1 W10478601 (Harness) and 1 WPW10475149 (Spark module) and 1 W10860916 (Spark mod)
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near China Spring, TX 76633
Jonathan M
Job Details: 05/04/2022
"Arrived on site for a range thats has yellow flames and is sputtering on one of the burners. Inspected unit and work area. Confirmed the complaint and tested the unit. Found the right rear making the sputtering when turned to low and would continue to ignite when putting the unit on simmer. Eid confirm the customer complaint and attempted to swap burner heads and burner caps. I called Whirlpool Techline and spoke to Butch SR# 773358686 He advised that during a service pointer training meeting call mom the engineers and advise that there was an issue with some of the porcelain cooktops grounding out the voltage causing a popping sound. He advised for me to return with the cooktop panel, the switch harness, and regulator for the return trip for the yellow flames and the intermittent sputtering of gas. Ordering parts and the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11316698 (Cooktop panel) and 1 W11320016 (Switch harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Cedar Park, TX 78613
Kimo
Job Details: 05/04/2022
Arrived onsite for ice maker with slow production. Upon inspection I found temps in fc at 5 with thermal couple k type. Upon further inspection I found the right door gasket torn. Cause a warm air leak into the fridge causing the temp in the ice box to fluctuate and slowdown ice production. I am ordering 1x gasket. Return tech to inspect and seal drain tube if need as per GC. Office to reschedule.; ordrng 1 W10407212 (Door gasket)
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Leander, TX 78641
Kimo
Job Details: 05/04/2022
"Complete: STOPPED HEATINGMAKES AN ODD NOISE AND RUNS BUT NOT HEAT - OVEN IS FINEChecked: mag thermistor, wave guide, switches all goodd to replace cap and diode customer agreed and I installed new cap and diode.tested unit and found no change upon further inspection I found that the transformer had failed as well.ed:+ with check Owed: 539.33Return date: 051022; ordrng 1 WP4375286 (Transformer)"
We serviced a
LG WASHER
Model WM1814CW
Near Bastrop, TX 78602
Joe Z
Job Details: 05/04/2022
Arrived onsite for LEAKING WATER AT BOTTOM EVEN WHEN NOT IN USE. Upon arrival customer had unit pulled from wall for access. Inspected unit and found water leaking from both hot and cold water inlet valves. Also noticed the hose may break while disconnecting. Returning with single valve and ordering dual valve and all 4 hoses. Office to reschedule ; ordrng 1 5220FR2075L (Inlet valve) and 1 5214ER4001J (Hose) and 3 5214ER4001B (Hose)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78758
Scott
Job Details: 05/04/2022
"Arrived on site for fridge making humming noise . Found compressor humming . Ran compressor tests . Compressor humming at all stages of ramp up. Talked to PR and Lm . Ordering compressor, non uv drier ,oilless gages service port . Weight 2 hrs . No water leaks detected at time of service. Call to set return ; ordrng 1 NonUVdrier and 1 Oillessgages and 1 W11393142 (Compressor) and 1 Serviceport and 1 Weight2hrs"
We serviced a
GE MICROWAVE
Model JVM7195EK3ES
Near McGregor, TX 76657
Jonathan M
Job Details: 05/04/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the middle door switch and found that the door switch was making and breaking by itself but was not making and breaking when the wires were on top of the switch. Spoke to JC and was advised that on this model, the two wires went to the transformer on both sides which is why the unit would show continuity with the wires attached. Disassembled the unit and found the wire harness blown between the transformer and magnetron. Found singe marks on the magnetron. Ordering wire harness, main control, transformer, and will need the magnetron and potentially capacitor for repair. The office will need to contact American home shield about the repair due to high cost of repair and potential other parts needed. If authorization is given, please contact the customer about a return date and please schedule for two hours.; ordrng 1 WB27X10910 (Transformer) and 1 WB18X26781 (Wire harness) and 1 WB27X30632 (Control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78729
Scott
Job Details: 05/04/2022
Arrived on site for washer still making loud noise while spinning . Put couple towels in and tested unit . Did get squeaking noise in high spin . Returning with gearcase and ordering wash plate . No latch issues found at time of visit . Return 510No water leaks detected at time of service.AUTHO; ordrng 1 W10902814 (Washplate) and 1 Autho
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Temple, TX 76501
Gerry C
Job Details: 05/04/2022
"Arrived to inspect cooling issue. FC temp was 45 and RC was 55, both measured in the bottom of the chambers. R600 Compressor amp draw was 6 and ran steadily during inspection. Evaporator had minimal frost, less than 10% and all fans were operating as designed. The condenser had an inlet temperature of 153F degrees and with the cover off and no airflow, cooled to 119F 12 way through and had a 111F temperature at the cabinet entrance for the mullion heater. The compressor appears to be unable to maintain enough refrigerant flow and will require replacement. Office to order R600 sealed system parts and allow 3 hours for return service. No leaks observed during service.; ordrng 1 W11580057 (R600 Compressor Kit) and 1 R600ChargingKit and 1 LokringKit"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Rogers, TX 76569
Gerry C
Job Details: 05/04/2022
"Arrived to inspect noise. I found no stored error codes and attempted manual test mode. There were no codes initially and F7E9 was stored after attempting manual spin testing. The unit had difficulty engaging the clutch in spin mode and I further inspected. Oil had leaked out of the lower gear case seal and the inner driveshaft was noticeably stiff, compared to expected. The unit will require a gear case. No leaks observed during service. Office to contact the CX to arrange return service. Returning tech will need to photo model plate.; ordrng 1 W11393685 (Gear case)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/04/2022
Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc door warped and fc light switch not operating properly. Door and switch will need to be replaced to complete repairs. Customer is aware of extended wait for door. Office to set return appointment. ; ordrng 1 12977880SQ (Fc door ss) and 1 W11396033 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/04/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and pantry control damaged and pantry wiring corroded. Control and icemaker will need to be replaced to complete repairs and wiring will need to be repaired. Return date set for 511 for CL Only.Parts (4299+)SvcLbr (2455+); ordrng 1 WPW10769076 (Pantry ui) and 1 CLonly (CL only)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78751
Wesley
Job Details: 05/04/2022
"Arrived onsite and found unit stacked and ui unresponsive, unit will enter diagnostics, but does not access any other data. F6e2 communication error code recognized by customer before final failure. d for 2 man and ui replacement to repair. 2075 for the part and 4269 for service and . Customer needs to evaluate options before committing to repair. cc."
We serviced a
GE WASHER
Model WHRE5260E1CC
Near Austin, TX 78734
Justin
Job Details: 05/04/2022
"Arrived on site for a washing machine not draining properly. Upon arrival the customer stated that sometimes the tub will still be full of water, and at other times it will not. I gained access to the inside of the unit and found the pressure tube clogged. I then ohmd out the drain pump and found it open. I inspected the gear case and found no signs of wear or oil. In order to repair the unit it will need a new drain pump and pressure hose. E the customer for both parts at 953 and 2555 for service. The total coming to 3771 after . The customer accepted. I am ordering the parts and the office to reschedule. I ed the of in full with check #2770. ; ordrng 1 WH41X365 (Pressure Hose) and 1 WH23X10030 (Drain Pump)"
We serviced a
GE OVEN
Model ZET1038SF3SS
Near Lakeway, TX 78734
Justin
Job Details: 05/04/2022
Arrived on site for a wall oven with the hinges not operating correctly. Upon further inspection I found the hinges had a slight bend to the left causing the door to not close properly. Due to this we will need to return with the hinges already on order to install. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL COOKTOP
Model SC8720EDW2
Near The Hills, TX 78738
Justin
Job Details: 05/04/2022
"Arrived on site for a cooktop with the blower fan constantly running even when set off. Upon arrival the customer had the unit unplugged, and as soon as I plugged it in the blower came on. I unplugged the unit and checked polarity at the wall and found it good. I then gained access to the blower switch and found it reading properly when openclosed. Upon further inspection I found the black wire going to the blower switch and spliced into the back left burner switch cut off at the connector from the burner switch. Which is possibly causing a short. Due to this the unit will need a new harness to be repaired. I found the wire harness discontinued. I informed the customer on my findings and recommended not using the unit. Call complete.; ordrng 1 4381636 (Wire Harness)"
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRB06
Near Elgin, TX 78621
Joe Z
Job Details: 05/04/2022
"Arrived onsite for THE ICE MAKER ISN'T WORKING ANYMORE AND THE HANDLE CAME OFF. Upon arrival found handle off of unit and needs to be replaced. Test ice maker and icemaker harvested correctly just not receiving water. Getting 120v to valve,but valve not energizing. Tested water valve and got OL, with no resistance. Need to replace water valve. In stalled new handle and replaced water valve. Test icemaker again and now receiving water during harvest test. Upon completion of repair found solenoid to change ice from cubed to crushed is not operating. Checked voltage and receiving 120 when call to change ice type is made. Also found ice bin control arm is bent, tried to bend back in place but will need to replace. Ordering control arm and solenoid. Office to reschedule.; ordrng 1 2152713 (Solenoid) and 1 W11596045 (Control arm)"
We serviced a
GE REFRIGERATOR
Model ZFGB21HZCSS
Near Georgetown, TX 78628
Lou
Job Details: 05/04/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC= -5 degrees & RC=72 degrees. I found there is no airflow to the RC section as the FC evap fan is not operating. Eisassembled the FC section and tapped the fan and it came on, but was badly pulsating. I tested voltage to the fan at the molex and its getting correct VDC. Customer pointed out that they replaced the door gaskets and I found theyre badly gapped. I attempted to shape them with my heat gun, but nothing changed. I recommended replacing them and the customer is going to contact the manufacturer where they purchased them. E the customer 3995 for service fees and 3830 for the control and fan motor for a total including 8467. Customer agreed to the repair and the s of 1554 with CC (1554 # 34WUF9) leaving a of 695 I am ordering the main control and will return with all prescreened parts. No water leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for missing screws, found mounting screws missing, I added screws, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/04/2022
"Arrived on site to test unit for no power. Found unit receiving proper voltage of 123vac but console not responding. Found console not receiving voltage. While checking continuity through harness noticed wire not set into plastic connection preventing unit from receiving proper voltage. Secured wire into connection properly. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Jarrell, TX 76537
Gerry C
Job Details: 05/04/2022
"Arrived to inspect noise. The CX described an issue where the previous noise prior to the repair, reoccurred approximately one week after the repair. The CX unplugged the unit for several days and I could see evidence of FC evaporator defrost within the condensate pan. I tested the circuit and the element and bimetal both proved to be closed circuits when tested from the control, but the control listed the bimetal as open in mode 6. E the CX for the control and tested. All functions returned to the unit and it defrosted in mode 6 and designed. Operational test good, no leaks observed during service. Control 2994 +. 3727 # 3HC4W4"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW03
Near San Marcos, TX 78666
Andrey
Job Details: 05/04/2022
"Arrived on site to replace previously diagnosed ice maker and harness, replaced parts put ice maker through diagnostics cycle, completed cycle and fill with water, at this time unit is running as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/04/2022
"Arrived on site to test unit for damaged handle. Found dimples where screw secures handle to door. Replaced handle, tested unit, unit working as designed. Advised customers of downloading whirlpool app and connecting unit to WiFi. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near New Braunfels, TX 78132
Andrew
Job Details: 05/04/2022
"Arrived on site to test unit for RC evap frosting over. Customer had unit thawed and powered off upon arrival. Found evap motor not enagaging. Verified proper voltage to evap motor. Replaced evap motor and harness. Tested unit, unit now working as designed. No leaks detected. Place unit on basic defrost. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/04/2022
"Arrived on site to replace previously diagnosed valve. Found no issues with valve. Found water valve on wall was off. Verified with contractor valve was off. Opened valve, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Marcos, TX 78666
Andrey
Job Details: 05/04/2022
"Arrived on site to test unit for dispensing warm water, customer stated that after couple of cups the water comes out warm, explained to customer the design and functions of the dispenser, and why you can only get couple of glasses of cold water, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
LG DRYER
Model DLEX5170W
Near New Braunfels, TX 78132
Andrey
Job Details: 05/04/2022
"Arrived on site to test unit for burning smell, tested unit found vent completely smashed with no air flow, advised customer to replace vent asap to prevent further damage to unit, customer had a vent on hand, assisted customer with vent replacement, tested unit, no burning smell present, at this time the unit is running as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near New Braunfels, TX 78130
Andrey
Job Details: 05/04/2022
"Arrived on site to test unit for no lights, tested unit found bad light bulb, customer did not have light bulb, d customer for light bulb 5 customer accepted, replaced light bulb tested unit, unit is functioning as designed, ed 51 job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BW0
Near Austin, TX 78749
Kevin
Job Details: 05/04/2022
"Arrived on site and found hot water valve isnt working, d homeowner Valve 1267, 2055, after replacing washer is now operating properly, job complete"
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Austin, TX 78733
Kevin
Job Details: 05/04/2022
"Arrived on site and inspected microwave and found interior light bulb is out, lightbulb is not accessible without uninstalling and disassembling microwave. Replaced bulb and microwave is now correct, took in picture, job complete"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Austin, TX 78733
Kevin
Job Details: 05/04/2022
"Arrived on site and inspected range and found when bake is selected igniter can be hurt attempting. Uninstalled range and found both wires to both igniters are not connected, took picture and sent to KBservice management. After reconnecting both ovens are working properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near New Braunfels, TX 78130
Andrey
Job Details: 05/04/2022
"Arrived on site to test unit for drying clothes longer then normal, tested unit found F4E3 error code, customer stated that vent has not been cleaned for years, advised customer to hire a professional to clean vent, provided with dryer vent wizard number, also customer stated that previous tech was supposed to order a front left foot, was able to level foot and if knocking noise returns, a leveling foot might be needed, unit it self is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Buda, TX 78610
Kevin
Job Details: 05/04/2022
"Arrived on site and inspected refrigerator and found freezer door handle is off. Reinstalled door handle and it is now connected properly and normal open properly. Confirm customer is experiencing 20% crushed when cubes are requested and 20% coupon when crush I requested this is normal operation and cannot be changed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/04/2022
Arrived on site to install previous diagnosed part. Removed failed heater and installed new. Assembled unit and performed diagnostics mode. Monitored test cycle and measured amp draw to element. Found unit operating as designed. No water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Kyle, TX 78640
Kevin
Job Details: 05/04/2022
"Arrived on site and found when washer is set to spin it gives and F7E1 error alsmost immediately, agitation works fine. Replaced actuator and error still happens. Replaced motor and error still happens, replaced lower harness and it will now work properly, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78704
Wesley
Job Details: 05/04/2022
Arrived onsite and found unit operating as designed but ice production has chemical metallic flavor. Everything was set up properly. Advised customer to continue to dump ice until tubing and ice maker have been properly flushed. And that it may take some time to purge the flavor. All checks good. Unit is otherwise operating as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Pflugerville, TX 78660
Matthew
Job Details: 05/04/2022
"Arrived onsite for washer leaking. Upon arrival inspected unit. No obvious signs of water leaking. Customer stated that they can hear water dripping from behind the unit. Inspected area and found that the home AC condensation drip line is running adjacent to the drain hose from the washer. Its not the unit dripping, its the AC. Customer saw and understood. No leaks present at this time. All other functions are operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Pflugerville, TX 78660
Matthew
Job Details: 05/04/2022
Arrived onsite for sealed system repair. Did find compressor with high amp draw. Pierced line and found decent pressure still in system. Compressor was not running efficiently. Replaced compressor dryer and access valve. Pulled vacuum and held. 5.3 oz refrigerant. Pressure equalized. Ran unit and running pressure at 3135 psi. Watched evaporator and frost building throughout coils. Notified customer to give minimum 24 hrs for temps to stabilize. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS0
Near Austin, TX 78754
Matthew
Job Details: 05/04/2022
Arrived onsite for potential gas leak. Arrived on site and customer stated gas service cut gas off and red taged. Customer had issues while using oven function and stated that right rear burner had orange distorted flame. On visit tested for leaks and found none. Ran burners and bake at 425 degrees and had no issues. No flame distortion and no pungent gas smell. Customer stated everything seems fine now. Called safety team for documentation. Provided SR7733546789. No leaks present at this time. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Austin, TX 78739
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for left side oven not heating, I found ignitor needed repositioning, after I repositioned ignitor, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Driftwood, TX 78619
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for not draining, found debris in drain line that I guess Eidnt clean all the way the first time, I cleaned the drain hose, unit tested good. No charge to customer since its a call back"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Driftwood, TX 78619
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for not heating properly according to inspector, found unit is heating as designed and within range at 350 degrees."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/04/2022
"Arrived on site to inspect unit for not maintaining temperature, called techline since this was the same issue in October 2021, they instructed me to replace oven AM since voltage was dropping, I replaced AM, unit tested good. Error code F6E0 was present, I cleared error codes SR 7733584686"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Leander, TX 78641
Lou
Job Details: 05/04/2022
"Arrived on site to inspect dishwasher door handle that has fallen off. Upon further inspection, I found the mounting screws had come loose causing the handle to come off. I re-installed the handle and tightened the screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Cedar Park, TX 78613
Kimo
Job Details: 05/04/2022
Arrived onsite for range oven not heating. Upon inspection I found that the control had failed. I replaced the control and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hutto, TX 78634
Vincent
Job Details: 05/04/2022
"Arrived on site for ice maker not dispensing, inspected unit and work area. Tested icemaker and found ice build up on the shaft and the ice bin was not sitting all the way to engage correctly. Removed all ice and tested. Unit is now operating as designed. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Austin, TX 78724
Tyler L
Job Details: 05/04/2022
"Arrived on site for complaints of front left burner not working. Found it is sparking, and will light with a lighter. Found the burner head not seated properly, causing more space between cap and igniter. Seated correctly and now it will light right away each time. No gas leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Lou
Job Details: 05/04/2022
"Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I was to perform a sealed system repair on the unit. When I pulled the unit out, I found a large area that had oxidized on the back panel and a spot approximately 1 inch by 2 inches that was rusted through the panel. I contacted techline and spoke to Chris and advised of my findings and provided photos via text. Chris advised the unit is non repairable and provided SR#7733587938. I advised my customer of my findings and conversation with the manufacturer. Provided the SR# to my customer and recommended they contact their extended warranty to discuss. Unit left unplugged for safety. No water leaks observed during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106XXXXX110311
Near Hutto, TX 78634
Vincent
Job Details: 05/04/2022
"Arrived on site for refrigerator not cooling, inspected unit and work area. Tested temps FC 31? RC 40?. I then did further inspection and found thermostat off switch it back on and unit came back on checked evaporator and was starting to have a good frost pattern. If CX calls back will have to order thermostat WP219820 Unit was operating ass designed at that time. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Vincent
Job Details: 05/04/2022
"Arrived on site to install previously diagnosed parts, installed new parts tested unit and is now operating as designed.. No water leaks detected during service, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Pflugerville, TX 78660
Vincent
Job Details: 05/04/2022
Arrived on site to install previously dia those parts tested unit and unit is now operating as Designed. No water leaks detected during service job completed
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pflugerville, TX 78660
Vincent
Job Details: 05/04/2022
"Arrived on site to inspect washer, inspected unit and work area. Set unit in diagnostics and found no stored codes. Called techline and spoke with Travis SR#7733584181 and instructed to run a diagnostics cycle and if everything checks good to let CX know they will have to contact customer support for any concerns. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pflugerville, TX 78660
Vincent
Job Details: 05/04/2022
"Arrived on site for microwave humming, inspected unit and work area. Tested microwave and unit is heating up as designed. CX explained that its the vent fan making noise. Removed vent and found packing paper stuck in the vent causing it to make noise. Installed vent back on and used foil tape to seal back up. Unit is now working as designed. Job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Vincent
Job Details: 05/04/2022
"Arrived on site to inspect microwave, inspected microwave and work area. Inspected unit and found badly bent damage on frame the door would not stay shut because the frame is so badly bent. Contacted tech line and spoke with Andrew SR #7733581702, Unit is non-repairable. Customer to contact customer service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/04/2022
"Arrived on site to replace gearcase, belt, and cam, after replacing, unit tested good."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Austin, TX 78737
Luis
Job Details: 05/04/2022
Arrived on site for loud noise. Found dispenser tube not fully connected to housing installed tube fully tested unit unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Driftwood, TX 78619
Luis
Job Details: 05/04/2022
"Arrived on site for a refrigerant leak. Removed evaporator cover found oil in fresh food evaporator compartment,hard bend from cap tube exiting liner,adjusted tubing removed evaporator,installed a new fresh food evaporator,during assembly found cap tube weak and broken. Called tech support sent pictures to tech support per tech support unit is unrepairable. Whirlpool will contact the customer between 2-5 business days. SR#7733584904"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXNQ00
Near Dripping Springs, TX 78620
Luis
Job Details: 05/04/2022
"Arrived on site for no,cool. Compressor not powering on diagnosed a defective starter,replaced start device powered unit on compressor powered on."
We serviced a
GE REFRIGERATOR
Model CFE28UELBDS
Near Spicewood, TX 78669
Luis
Job Details: 05/04/2022
"Arrived on site. Diagnosed a defective fresh food evaporator fan motor,updated software replaced fan motor good air flow."