Near Hutto, TX 78634
Wesley
Job Details:
12/11/2018
DRYER WHIRLPOOL WGD8000DW3
"Arrived on site and found unit door switch harness disconnected. Connected. Unit operating, unit in warranty. Advised customer on use and care. See pic for pop."
Near Austin, TX 78724
Joseph C.
Job Details:
12/11/2018
RANGE WHIRLPOOL WFC310S0EB1
"Arrived on site for “burned out elements” complaint. Inspected unit and found all elements melted into wiring harness and front right and rear left switches shorted. Removed and replaced all elements, wire harness and front right and rear left switches. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78754
Joseph C.
Job Details:
12/11/2018
MICROWAVE WHIRLPOOL WMH32519FW0
"Arrived on site for “microwave not heating” complaint. Inspected unit and found all internal components covered in grease and transformer, capacitor and diode shorted. Quoted customer for repairs and customer declined them.
Near Pflugerville, TX 78660
Tyler B.
Job Details:
12/11/2018
WASHER WHIRLPOOL WTW4950XW2
"Arrived on sote for et clothes at end of cycle. Upon inspection found unit not spinning in Norma but spines in drain and spin, will need actuator. In spin basket would run outer tub . Unit will need tub and GEARCASE due to being bent ; ordrng 1 CNOTE (PART AUTHO) and 1 W10324650 (basket) and 1 W11132267 (GEARCASE )"
Near San Marcos, TX 78666
Robert
Job Details:
12/11/2018
WASHER WHIRLPOOL MVWB835DW3
Arrived on job for complaints of noise and lid damaged. Noise from pump impeller damaged.
Near Austin, TX 78723
Joseph C.
Job Details:
12/11/2018
FREEZER KITCHENAID KRFF305ESS00
"Arrived on site for “freezer door gasket not sealing” complaint. Inspected unit and found large gap between door and mullion. Flipped gasket and heated door gasket to provide better seal with mullion. Unit is performing as designed. No leaks detected, at time of service."
Near Hutto, TX 78634
Wesley
Job Details:
12/11/2018
REFRIGERATOR KITCHENAID WRV986FDEM00
Arrived on site and used permagum to seat water spout where one clip had been snapped. Unit fill spout is now secure. All checks good.
Near Austin, TX 78746
Leonardo
Job Details:
12/11/2018
TRASH COMPACTOR KITCHENAID KUCC151JBL0
Arrived on site to test unit for unit not working. Test unit and found turning knob missing. Can’t turn unit on with out it. Will need to order new knob WP9871800 rescheduled for Thursday 12/13. ; ordrng 1 WP9871800 (KNOB BLACK )
Near Austin, TX 78722
Joseph C.
Job Details:
12/11/2018
RANGE WHIRLPOOL WEG750H0HZ0
"Arrived on site for “touch controls not responding” complaint. Inspected unit and found center controls not responsive. Removed and replaced console. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/11/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01
arrived on site. Checked for no cool issues. Brown temperature in refrigerator at 48°. Found refrigerator evaporator frozen over. Tech-support was closed for two hours When attempting to call. Customer stated Fergusons was submitting for replacement and had file number from WP. File#7723599895. Ordered controls to repair unit. Customer stated she will update us if unit gets replaced. Office to reschedule ; ordrng 1 W10624574 (cntrl-elec) and 1 W10846767 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/11/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01
arrived on site. Checked for no cool issues. Brown temperature in refrigerator at 48°. Found refrigerator evaporator frozen over. Tech-support was closed for two hours When attempting to call. Customer stated Fergusons was submitting for replacement and had file number from WP. File#7723599895. Ordered controls to repair unit. Customer stated she will update us if unit gets replaced. Office to reschedule ; ordrng 1 W10624574 (cntrl-elec) and 1 W10846767 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/11/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01
arrived on site. Checked for no cool issues. Brown temperature in refrigerator at 48°. Found refrigerator evaporator frozen over. Tech-support was closed for two hours When attempting to call. Customer stated Fergusons was submitting for replacement and had file number from WP. File#7723599895. Ordered controls to repair unit. Customer stated she will update us if unit gets replaced. Office to reschedule ; ordrng 1 W10624574 (cntrl-elec) and 1 W10846767 (CONTROL )
Near Austin, TX 78725
Joseph C.
Job Details:
12/11/2018
DISHWASHER AMANA ADB1400AGS0
"Arrived on site for “cycle not advancing” complaint. Inspected unit an found pump/motor inoperable. Removed and replaced pump/motor. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78746
Kevin
Job Details:
12/11/2018
DRYER WHIRLPOOL WED5000DW2
"Arrived on site and found timer is not stopping, inspect a timer and found it is hot to the touch ID only five minutes of use. Replaced timer and recommended to customer that vent to exterior be cleared as there is no airflow. No limits found in unit cabinet at time of service, job complete"
Near Austin, TX 78744
Kevin
Job Details:
12/11/2018
DRYER WHIRLPOOL WET4124HW0
"Arrived on site and found dryer is heating properly. Airflow is good, dryer is only 120 V total. It is taking 45 minutes to dry a load. Spoke with tech line and they said this is normal operation for this model and voltage SR7723637750"
Near Taylor, TX 76574
Wesley
Job Details:
12/11/2018
WASHER GE GTW680BSJ5WS
Arrived on site and installed software update via instruction from Ge. All checks good. Unit is now operating as designed.
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01
Customer not available for appointment. Schedule with customer for 12/12/18 anytime ; schdld next appmnt for 12/12 WED !
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01
Customer not available for appointment. Schedule with customer for 12/12/18 anytime ; schdld next appmnt for 12/12 WED !
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01
Customer not available for appointment. Schedule with customer for 12/12/18 anytime ; schdld next appmnt for 12/12 WED !
Near Austin, TX 78741
Kevin
Job Details:
12/11/2018
WASHER WHIRLPOOL WTW5000DW1
"Arrived on site, no contact person on location. There is a hand written note that says valves are dripping. Replaced valves, no water connections available. Job complete."
Near Taylor, TX 76574
Wesley
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Arrived on site and installed nameplate and tweaked door leveling.
Near Burnet, TX 78611
James
Job Details:
12/11/2018
MICROWAVE KITCHENAID KEMS308SSS05
Arrived on site and tested operation. Found microwave runs but turn table does not come on. Verified interlocks and ohmed resistance of motor. I found the turn table motor ohms good but is locked up and cannot turn. Repair will require 2 technicians. Office to schedule return visit due to 2 technician repair; ordrng 1 CNOTE (2 TECHNICIANS )
Near Austin, TX 78727
Paul
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM04
Arrived onsite for the refrigerator to install the previous diagnosed parts. I replaced the defective evaporator fan and installed a new thermistor kit on the evaporator. I tested the unit and it is working as designed. Call complete.
Near Coupland, TX 78615
Wesley
Job Details:
12/11/2018
REFRIGERATOR GE DSE25JSHECSS
Arrived onsite and found unit site start device failed. Replaced start device. Unit is now operating as designed.
Near Austin, TX 78732
Paul
Job Details:
12/11/2018
WASHER MAYTAG MAT20PRAWW0
Arrived onsite for the washer that is charging in the normal cycle. I went thru the program and set all the cycles up on free vending. Call complete.
Near Liberty Hill, TX 78642
James
Job Details:
12/11/2018
OVEN KITCHENAID KOSE500ESS03
Arrived on site and tested operation. Found not function from control panel due to thermal fuse has failed. Unit will need new fuse to repair; schdld next appmnt for 12/12 WED 8-12
Near Austin, TX 78750
Paul
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Arrived onsite for the refrigerator to install the previous diagnosed parts and see if the filter head hose was no longer leaking. I replaced the adaptor and found the filter head with a small leak at the outgoing line. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78726
Paul
Job Details:
12/11/2018
DRYER AMANA NED4655EW1
Arrived onsite for the dryer that will not turn on. Ms stated it has long dry times. I found the dryer turning on and heating. I tested the temps and the dryer is working as designed but with the vent hose connected the temp rises and drops very slow indicating a restricted wall vent. I found the receptacle bad and if the cord is pulled a certain direction the dryer looses L1. I advised the customer to call maintenance and have the receptacle checked and the vent cleaned. Call complete.
Near Liberty Hill, TX 78642
James
Job Details:
12/11/2018
DRYER WHIRLPOOL CGM2941TQ1
"Arrived on site and inspected burner assembly. Found all to be good. I found the bearing on the motor going out and beginning to leak oil. Reassembled and ran to test operation. I found the burner igniting properly and did not detect the odor of gas leaking. I found the door switch has also failed allowing unit to run with the door open. ordrng 1 279827 (motor) and 1 WP3406107 (switch-dor)"
Near Austin, TX 78732
Paul
Job Details:
12/11/2018
REFRIGERATOR KITCHENAID KSSC48FTS03
"Arrived onsite for the refrigerator that is not cooling and is making a chirping sound. I found the unit off when I arrived. I powered the unit up and the UI would come on, the condenser fan and compressor would start for about 1 second and the whole unit would loose power from the main control. I installed the control kit and tested the unit. The unit is working as designed. Call complete."
Near Cedar Park, TX 78613
Steve C.
Job Details:
12/11/2018
WASHER WHIRLPOOL MHW5500FW1
Arrived on site for the unit is making a clanking noise when spinning. Remove the back panel and found the pressure hose was loose and hitting the tub. Secured the hose and assembled the unit. Tested the unit and unit works properly. All water connections were dry at the time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details:
12/11/2018
OVEN JENN-AIR JJW2430DS01
"Arrived on site for customer complaint of error code, found F2E1, found shorted key pad, Ordering UIB/panel. ; ordrng 1 W10713607 (panl-cntrl)"
Near Cedar Park, TX 78613
Steve C.
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01
Arrived on site for the unit is not cooling properly. Customer advised the fresh food section is not cooling properly. Found the fresh food evaporator is frosted over due to the thermistor is shorted. Replaced the harness with thermistor and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78728
Paul
Job Details:
12/11/2018
RANGE WHIRLPOOL WFE745H0FS0
"Arrived onsite for the range with the door locked. Mr stated that nothing was wrong with the door, it’s the cooktop with issues. I found the LR element with only part of the coil heating. I explained to the customer that it could be the element or the switch. I found the RR element not coming on correctly because of a defective switch.
Near Cedar Park, TX 78613
Lou
Job Details:
12/11/2018
DRYER WHIRLPOOL WED75HEFW1
"arrived on site to inspect dryer making loud noise. Upon further inspection, I turned the unit on and immediately, it began to making a loud vibration noise. I removed the top panel and found that the control bracket was vibrating on the chassis where it was mounted. I attempted to tighten the screws holding it on, but it continued to vibrate. I could hear a louder vibrating noise coming from inside the unit. I unplugged and removed the console and front door panel and found the blower wheel hosing vibrating on the bottom chassis panel. Also found that the lint duct clip was vibrating too. Using the sound pads that were prescreened and placed a strip in between the control mounting bracket and the chassis and screwed the bracket back down to the chassis. Doing this eliminated the vibrating noise. Using the same sound pads, I stacked five pieces together and placed them under the blower wheel hosing in between it and the bottom chassis panel and it eliminat
Near Hutto, TX 78634
Wesley
Job Details:
12/11/2018
WASHER KENMORE 110.459664
Arrived on site and found latch failed and unit spin basket fallen out of place. Restored tub spring and putting latch on order to repair. ordrng 1 WP8182634 (latch)
Near New Braunfels, TX 78130
Diego G.
Job Details:
12/11/2018
REFRIGERATOR JENN-AIR JS42SEDUDW01
"Arrived on site. Replaced door chute and motor for dispenser. cycle dispenser motor, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details:
12/11/2018
REFRIGERATOR JENN-AIR JS42SEDUDW01
"Arrived on site. Replaced door chute and motor for dispenser. cycle dispenser motor, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details:
12/11/2018
REFRIGERATOR JENN-AIR JS42SEDUDW01
"Arrived on site. Replaced door chute and motor for dispenser. cycle dispenser motor, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78723
Joseph C.
Job Details:
12/11/2018
WASHER WHIRLPOOL WFW95HEDW0
"Arrived on site for “door damage” complaint. Customer’s actual complaint is shattered tub. Inspected unit and found tub shattered. Ordering new shocks, tub assembly, and bringing bellows back. Stacked unit and will need services of second man. No leaks detected, at time of service. Office to set return schedule, due to need for second man.; ordrng 1 TWOMANCALL (TWO MAN CALL ) and 4 WPW10261492 (shock absorber)s and 1 WPW10409997 (tub-outer)"
Near New Braunfels, TX 78130
Diego G.
Job Details:
12/11/2018
MICROWAVE WHIRLPOOL WMH31017HB2
"Arrived on site. Replaced control and fuses. Ran microwave, all functions tested OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details:
12/11/2018
MICROWAVE WHIRLPOOL WMH31017HB2
"Arrived on site. Replaced control and fuses. Ran microwave, all functions tested OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details:
12/11/2018
MICROWAVE WHIRLPOOL WMH31017HB2
"Arrived on site. Replaced control and fuses. Ran microwave, all functions tested OK. Job complete"
Near Salado, TX 76571
Arthur B.
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL GS5SHAXNB01
Arrived onsite for customer complaint of SxS refrigerator not making ice and block of ice of bottom RF floor. Found icemaker splashed water along liner causing the ice block on floor. Removed and replaced icemaker. Cleaned ice block from bottom floor. Reassembled and tested. Icemaker called for water immediately. No leaks found. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78741
Kevin
Job Details:
12/11/2018
WASHER WHIRLPOOL WET4024HW0
"Arrived on site and found water inside of tub cover spoke with tech line that diagnostic test does not have a way to engage the drain pump. Will need to bring back drain pump, control board, and Little Rock to ensure repair on the next visit.; saved tckt"
Near Killeen, TX 76549
Al
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
Arrived to install previously ordered part. I removed and replaced the ice maker. Customer was advised the ice maker should be producing ice within 24 hours.All water lines were dry at the time of service. JOB COMPLETE
Near Fort Hood, TX 76544
Al
Job Details:
12/11/2018
DRYER WHIRLPOOL WED5000DW2
Arrived to inspect dryer not drying. I checked Voltage from the out to the back of the dryer and got the following readings on my multimeter: L1/L2 =291 voltsL1/N=145 L2/N=145. I unplugged the unit immediately and also checked voltage from the wall and got the EXACT same readings. Customer to call FT Hood housing to locate an electrician. JOB COMPLETE
Near Buda, TX 78610
Brandon
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"Arrived on site for customer complaint of noise issue coming from behind the refrigerator, found popping noise coming from tape and water line hose. I removed the tape and adjusted the water line, unit tested good."
Near , TX 78610
Brandon
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site for customer complaint of unit not producing ice, found E5 error code in diagnostic mode test 56. I reset control and unit, tested good."
Near Austin, TX 78736
Luis
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Arrived on site for weak water flow from dispenser. Removed filter same issue. Disconnected water line from valve,tested water exiting valve weak. Disconnected water line from valve tested water flow weak water flow. Diagnosed weak water flow from shut off valve from wall, customer will need to contact plumber to resolve issue."
Near Cedar Park, TX 78613
Steve C.
Job Details:
12/11/2018
DISHWASHER WHIRLPOOL MHW8200FW0
Arrived on site for the unit detergent is not dispensing. Tested the unit in diagnostic and received no error codes. Advise customer this unit has a cartridge built in the dispenser that holds several loads of detergent. Unit works properly and all water connections were dry at the time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details:
12/11/2018
RANGE WHIRLPOOL WFE515S0EB1
arrived on site for handle issues. Replaced scratched door handle
Near Marble Falls, TX 78654
Thomas L.
Job Details:
12/11/2018
MICROWAVE WHIRLPOOL WMH31017HS2
"Arrived on site for no operation, replaced failed filter board.. operation is now normal. Unit is in inventory home."
Near Fort Hood, TX 76544
Al
Job Details:
12/11/2018
WASHER WHIRLPOOL WTW5000DW2
I calibrated and tested the washer through Service test mode and got no error codes. I also checked the outlet for the washer and got 141.6 on a 120 volt outlet. I also balanced the washer. I zip tied the drain hose also. JOB COMPLETE. ELECTRICIAN WILL BE CONTACTED
Near Austin, TX 78730
Paul
Job Details:
12/11/2018
RANGE WHIRLPOOL PRG4810LP
Arrived onsite for the range to replace the previous diagnosed parts. I found the wrong part sent in a correct labeled bag. Ordering another WP73001321 SWITCH. RS Fri 12/14.; ordrng 1 WP73001321 (SWITCH-IG)
Near Georgetown, TX 78628
Steve C.
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Arrived on site for the unit unit doors are not align. Tested the unit and found the right door is lower and the left. Re leveled the doors and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Kyle, TX 78640
Robert
Job Details:
12/11/2018
WASHER MAYTAG MVWC565FW0
Arrived on job for complaints of not working. Found water in tub and drain pump motor running. Removed pump and replaced. Test washer now drain normally.
Near Manor, TX 78653
Joseph C.
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRS555SIHB00
"Arrived on site for “no ice production” complaint. Inspected unit and found icemaker fill tube frozen. Cleared tube, but could not get icemaker to fill. Ordering new inlet valve. Return for repairs on 12/12. No leaks detected, at time of service.; ordrng 1 WPW10179146 (valve-inlt)"
Near Kyle, TX 78640
Robert
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRS588FIHB00
Arrived on job for complaints of ice clumping. Found wires for icemaker not in groove so water being redirected to bin instead of ice tray. Corrected wire issue and ran test 44 and 45. Operation normal
Near San Marcos, TX 78666
Robert
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL ED5VHEXVB01
Arrived on job for complaints of not cooling. Found thermostat open. Replaced thermostat and test. Compressor cycles not cooling. Replaced start device and test operation normal.
Near Austin, TX 78744
Leonardo
Job Details:
12/11/2018
OVEN WHIRLPOOL PGR5750LDW
"Arrived on site to test unit for not getting to temp. Test unit and found upper and lower rack were covered in foil paper not allowing heat to go up. Oven ignited right away and getting to 350 with in 12 minute after removing the foil paper. Unit working as designed, advised customer to no put foil paper because it will block the heat from hittin the sensor. Job complete"
Near Austin, TX 78737
Leonardo
Job Details:
12/11/2018
VENTHOOD UNKNOWN UXT5530AAS1
Arrived on site to test unit for unit blower making loud noise on high. Test unit and found broken fan blades. Test unit after replacing fan and unit test good job complete
Near Jarrell, TX 76537
Arthur B.
Job Details:
12/11/2018
WASHER AMANA NTW4516FW2
"Arrived onsite for customer complaint of top load washer making loud noises and bounces around in spin cycle. Tested unit manually and found in spin cycle inner basket warped causing irractic spinning. Also found inner basket scraped tub ring. Ordering new tub ring,inner basket and agitator. OF to R/S due to EXPART of inner tub. All water connections were dry at time of service.; ordrng 1 285565 (agitator assy,comp) and 1 W10554251 (spin basket) and 1 WPW10531289 (tub ring)"
Near Austin, TX 78728
Scott
Job Details:
12/11/2018
OVEN WHIRLPOOL WEG515S0FB0
"Arrived on site for oven not working and big flame coming up from back. Found valve orifice sitting outside of burner tube due to back frame being slightly bent . Straightened frame and reset burner tube correctly . Tested unit, now have correct flame pattern . No gas leaks detected at time of service . Job complete"
Near Austin, TX 78758
Scott
Job Details:
12/11/2018
DRYER WHIRLPOOL WED7500GC0
Arrived on site for no heat dryer . Found high limit thermostat had blown . Replaced thermostat and and checked element and other thermostats and fuses . All checked good . No lint build up at time of service . Job complete . Did recommend to ResEdit to have maintenance to check exterior venting .
Near Copperas Cove, TX 76522
Al
Job Details:
12/11/2018
WASHER MAYTAG MAH8700AWW
"Arrived to inspect washer leaking and door seal gone. I disassembled the unit to discover the bellow had minor damage from the outer tub (plastic) was broken off from the inner tub. The inner tub was extremely warped when I hand spun it. The unit will possibly need the following: 34001309- tub assembly front, 340011458 - Outer tub rear, bearings, pulley, WPW34001439 back tub, CNOTE 2MAN 2 Hours, CNOT AUTHORIZATION. THE UNIT MOST LIKELY HAS MORE ISSUES, BUT WAS NOT OPERATIONAL AT THE TIME OF SERVICE.BELLOW NOT INSTALLEDMost of the parts needed are no longer made by manufacturer.When I reassembled the unit, I plugged it in and the unit shut off after tripping the breaker 4 times. The control board will need to possibly be replaced. Unit will not stay powered up.; ordrng 1 34001309 (ASSEMBLY TUB FRONT) and 1 34001402 (CONTROL ASSEMBLY NO LONGER AVAL) and 1 34001458 (OUTTER TUB REAR) and 1 CNOTE (2 MAN 2 HOURS) and 1 CNOTE (AUTHORIZATION ) and 1 WP34001412 (PULLEY
Near Liberty Hill, TX 78642
Lou
Job Details:
12/11/2018
OVEN WHIRLPOOL KEBS207BSS00
"arrived on site to inspect oven with no power. Upon further inspection, I found the unit display off, but the power is on to the unit. I turned the power off at the breaker. I pulled the unit out to remove the control panel and using my multimeter, I tested ohms to the fuse and found it open. The customer advised that they had ran the self clean on the unit when it stopped working. I removed and replaced the fuse ad turned the power back on. The unit powered up and I tested it on Bake at 350 degrees and the unit operated as designed. Job complete."
Near Georgetown, TX 78633
Lou
Job Details:
12/11/2018
DISHWASHER WHIRLPOOL KDTE104ESS4
"arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated as designed with no error codes. When I pulled the top rack out to inspect the tube in the back of the unit, I found that the left hand track assembly was loose. I pulled the unit and tighten/adjusted the track and put the unit back into place. I pulled the top rack out to test and it operated as designed. I gave recommendations on rinse aids and detergents to the customer as well. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Lou
Job Details:
12/11/2018
DISHWASHER KITCHENAID KDTE104DSS0
"arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and tested and error codes F7E1 and F6E6 appeared, the same issue as the last service call. I turned the kitchen tap water on hot and allowed it to run for s minute or two before turning the unit on. Once the water was hot to the touch, I started diagnostics. The unit operated as designed. The unit drained and the element got hot as I poured water on it and it sizzled. There were no error codes at the end of testing. Due this being the same issue as the last service call, I did not charge the customer a service call fee since it was less than one year of service. I recommended some use and care tips to the customer. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Thomas L.
Job Details:
12/11/2018
ICE MACHINE KITCHENAID KUIC15NRTS0
Arrived on site For noisy operation. Found that the inlet water valve had failed and the recirculation pump was very noisy. Replaced both parts and tested. All water connections are dry. Inlet water valve is going to be considered a warranty part.
Near Buda, TX 78610
Brandon
Job Details:
12/11/2018
WASHER MAYTAG MVWB855DC3
"Arrived on site for customer complaint of washer shaking and walking and caused damage to wall. Found error codes F0E3 F9E2 F0E5, I removed gearcase and wash basket did not find debris or garments in between basket, orderin* basket, gearcase and clutch. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10586079 (basket asm) and 1 W10817398 (clutch) and 1 W10868473 (gearcase)"
Near Austin, TX 78759
Scott
Job Details:
12/11/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01
"Arrived on site , shimmed up left railon deli tray . Draw is no longer hitting gasket on door . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78759
Scott
Job Details:
12/11/2018
DISHWASHER WHIRLPOOL GU2400XTPS1
"Arrived on site for dead dishwasher . Found dishwasher was on switch of wall . Customer just moved in and had turned it off bye mistake . Turned switch on and unit powered up . also found door screws were not tightened down .Drained unit and tightened down screws ,then ran diagnostic cycle all checked good . No water leaks detected at time of service. Job complete ."
Near Burnet, TX 78611
Thomas L.
Job Details:
12/11/2018
REFRIGERATOR MAYTAG MFI2568AES
Arrived on site for unit freezing foods in fresh food section and no icemaker production. Found temps in fresh food section at 33 degrees. Found jug of milk that was on the door slushy frozen. Found icemaker compartment iced up. Found seal at icebox loose and allowing freezer temp air into fresh food section. Will replace icemaker and seal. I may need to use valve and controlas well. ; ordrng 1 WPW10287601 (seal)
Near Austin, TX 78728
Paul
Job Details:
12/11/2018
DISHWASHER KITCHENAID KDTE704DBL0
Arrived onsite for the dishwasher that is completely dead. I found 122VAC to the main control. I found none of the control panel selections functioning. I found no voltage out of the main control at the four pin connector on the 13 volt pins or the 5 volt pins. I replaced the main control again along with the UI and tested the unit. The new control panel was unresponsive. I tested the 13 & 5 volt pins and had 0 volts to the control panel. Ordering another main control.; ordrng 1 W10866116 (CNTRL-ELEC)
Near Austin, TX 78746
Scott
Job Details:
12/11/2018
OVEN JENN-AIR JJW2527WS01
Arrived on site for bubble in oven bottom . Found customer had lined oven bottom with aluminum foil. Foil had welded to bottom . Bottom is warped a little but oven is still functioning as normal . Not sure if this is a tech line call or not .
Near Round Rock, TX 78665
Thomas L.
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived on site for water leaking and ice forming in the fresh food section. Found that the fresh food evaporator was not defrosting properly. Found control was not keeping the evaporator fan running to properly defrost. Replaced control and all water connections or dry.
Near Georgetown, TX 78628
Thomas L.
Job Details:
12/11/2018
DISHWASHER KITCHENAID WDF540PADM3
Arrived on site or no operation. Found unit totally in operable. Open unit to find black wire loose at junction box. Corrected and tested. Unit operating properly with no leaks. Open inventory home.
Near New Braunfels, TX 78132
Robert
Job Details:
12/11/2018
MICROWAVE KITCHENAID KEMC307KSS03
"Arrived on job to replace fuse. After replacement of fuse test microwave, operation normal.
Near New Braunfels, TX 78130
Robert
Job Details:
12/11/2018
MICROWAVE WHIRLPOOL WMH32519FS0
Arrived on job to replace switch and control. After replacement test operation.
Near Georgetown, TX 78633
Lou
Job Details:
12/11/2018
WASHER WHIRLPOOL WTW4955HW1
"arrived on site to inspect washer stuck in drain mode. Upon further inspection, I found the unit unplugged. I plugged the unit in and the drain pump kicked on. I pressed and held the start button for five seconds to clear the control and the drain pump stopped. I placed the unit in diagnostics to test with no error codes in the beginning. The unit operated as designed with no error codes in the end. The customer advised that she uses detergent pods, along with baking soda and puts fabric softener in the correct dispenser but adds vinegar to the softener. The customer advised that they have a water softener in their home as well. I advised the customer that the unit sensed too much detergent or suds in the unit and shut down causing the drain pump to come on and attempt to get all of the water/suds out. I recommended that the customer use an HE type detergent and not a lot. Also advised to use very little softener since they have a water softener in the hom
Near Austin, TX 78739
Leonardo
Job Details:
12/11/2018
RANGE WHIRLPOOL WOS51EC0AS04
Arrived on site to test unit for no display. Test unit and found burned out fuse. Replaced fuse test unit by heating unit up and unit test good. Cooling fan coming and staying on after turning unit off. Advised customer to open bottom drawer out to let some heat out from cabinet. Job complete
Near Austin, TX 78732
Luis
Job Details:
12/11/2018
ICE MACHINE KITCHENAID KUIX505ESS1
"Arrived on site for thin ice. During arrived small slab forming on evaporator plate,unit ran into harvest early due to water level in reservoir. Watched water flow found weak water flow from valve to reservoir. Diagnosed faulty water valve,installed new water valve ran diagnostics good water flow to reservoir,unit passed all other diagnostics test,unit working as designed."
Near Austin, TX 78738
Luis
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Arrived on site for water leaking and cooling issue. Removed deli drawer found fresh food evaporator incased in ice causing water to leak into drawer. Cover and main control have been replaced. Ran diagnostics thermistor test passed firmware 8.0.0. Removed unit removed compressor cover found large gap between drain and cabinet which is allowing warm air to enter fresh food compartment. Added sealer completely around drain and cabinet. Instructed customer to place towels in fresh food and around refrigerator and allow unit to defrost for 36hrs with fresh food doors open
Near Georgetown, TX 78626
Thomas L.
Job Details:
12/11/2018
WASHER WHIRLPOOL WFC7500VW2
Arrived on site for no spin condition. Tested unit and found that the drain pump has bad / Noisey / failing bearings. Will order new drain pump. Please note that the charges are listed below. However the card was run in properly on the first visit. The customer is aware and knows that the total is listed below. customer needs Friday service due to her work schedule. ordrng 1 WPW10465252 (pump-water)
Near Austin, TX 78738
Luis
Job Details:
12/11/2018
ICE MACHINE KITCHENAID KUIC18NNZS0
"Arrived on site for no ice. Unit running,removed front cover found broken wire on cutter grid. Let unit run,ice forming on evaporator plate diagnosed unit will need cutter grid. Installed new cutter grid. Unit working as designed."
Near Austin, TX 78739
Leonardo
Job Details:
12/11/2018
COOKTOP WHIRLPOOL WCG97US6DS00
Arrived on site to test unit for unit leaking gas. Test unit and found leak coming from regulator. Replaced regulator test unit for leaks no leaks present at this time. Job complete
Near Austin, TX 78736
Luis
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW01
"Arrived on site for cooling issue. Unit working at time of visit per customer unit will build up ice,customer has to manually defrost unit to get it working. Ran diagnostics unit not entering defrost. Replaced defrost control and defrost thermistor. Powered unit on fan running unit working as designed."
Near Austin, TX 78739
Leonardo
Job Details:
12/11/2018
DISHWASHER MAYTAG MDB8959SBS0
Arrived on site to test unit for unit making breaker pop. Test unit and found burned out control board. Customer said they will buy a new unit due to the board being burned out.
Near Georgetown, TX 78633
Lou
Job Details:
12/11/2018
VENTHOOD KITCHENAID KHTU165RSS1
"arrived on site to install previously diagnosed and ordered part. I unplugged the unit and removed and replaced the fuse. I plugged the unit back in and when I turned the light switch on nothing happened. I unplugged the unit and removed the fuse and found that it had blown again. Using my multimeter, I tested the plug outlet and got 120 volts. I removed the switch hosing and found that the neutral connection was loose and not plugged in all the way. I tested the switch and it is getting voltage. I advised the customer of my findings and advised that I would have to reorder another fuse. I am ordering the fuse and scheduled service for 12/13/18. Customer requested service after 3pm. ; ordrng 1 WPW10235651 (fuse)"
Near , TX 78628
Thomas L.
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00
Arrived on site for no cool condition and fresh food section. Found fresh food section at 52° and freezer section at 7° due to a lack of defrost. The defrost cycle once again is not performing. Will order system and office to reschedule due to part availability issues.; ordrng 1 W10911770 (HARNESS) and 1 W11174836 (CONTROL) and 1 WP2323198 (heater)
Near Austin, TX 78739
Luis
Job Details:
12/11/2018
REFRIGERATOR KITCHENAID KRFC704FPS01
"Arrived on site for damaged crisper glide,missing ice plate and shaft. Installed new crisper glide,ice plate and shaft tested icemaker working tested crisper drawer unit working as designed."
Near Georgetown, TX 78628
Thomas L.
Job Details:
12/11/2018
REFRIGERATOR KITCHENAID KRFF507ESS00
arrived on site for no ice production. Found temperatures to be proper. Ice maker had no fault codes stored. Icemaker cycle properly. Fill valve energized properly. The fill tube is frozen again. The heater for the icemaker water line has failed. ordrng 1 W11087201 (heater)
Near Buda, TX 78610
Leonardo
Job Details:
12/11/2018
DISHWASHER KITCHENAID KDTE204DSS0
Arrived on site to replace tub and sump and motor. Replaced both parts test unit for leaks no leaks present at this time job complete
Near Round Rock, TX 78664
Thomas L.
Job Details:
12/11/2018
REFRIGERATOR WHIRLPOOL WRT771RWYW01
Arrived on site four unit that would not cool. Tapping on the control panel would make the unit stop and start. Removed Control panel and could find no loose connections. Unit will need control board.; saved tckt
Near Buda, TX 78610
Leonardo
Job Details:
12/11/2018
MICROWAVE WHIRLPOOL GT4175SPB3
Arrived on site to test unit for cavity melting. Found cavity had exposed metal way beyond repair. Customer will buy new microwave.
Near Kyle, TX 78640
Leonardo
Job Details:
12/11/2018
DISHWASHER WHIRLPOOL WDF330PAHB1
Arrived on site to test unit for not drying. Test unit and unit giving F7e1 error no heat. Test tod and tod test good. Test heater and found opened heater. Replaced heater test unit and unit test good job complete no leaks present at this time.
Near New Braunfels, TX 78132
Robert
Job Details:
12/11/2018
DRYER WHIRLPOOL WED4815EW1
Arrived on job for complaints of not running. Found door switch not working and replaced. After replacement test dryer and customer has an electrical issue with power supply. Low voltage to dryer advise customer that after repair dryer will work normal when power supply correct.
Near Kyle, TX 78640
Leonardo
Job Details:
12/11/2018
MICROWAVE WHIRLPOOL WMH31017FB0
Arrived on site to replace door. Replaced door no damaged found on new door job complete unit working as designed.
Near Austin, TX 78734
Leonardo
Job Details:
12/11/2018
OVEN WHIRLPOOL JDRP536WP03
Arrived on site to test unit for f1e1. Put unit in diagnostics and per trouble shooting instructions I turned power off and test unit and no error code come back. Pre heated oven at 350 and then ran unit for 20 minute no error codes job complete.