Service History 170

We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Leander, TX 78641
Kayman
Job Details: 07/22/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Lakeway, TX 78734
Luis
Job Details: 07/22/2021
"Arrived on site for no ice. Ran diagnostics no water entering reservoir no voltage to valve,compressor powered on no frost pattern diagnosed unit will need a new pump,compressor and evaporator,sealed system parts ; ordrng 1 WPW10605286 (Compressor) and 1 W11542867 (Pump) and 1 WPW10218037 (Evaporator) and 1 W10843121 (Drier) and 1 Accessvalve (Access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2021
"Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised that there is a new issue with the unit. I found water and ice in the bottom the RC section. Once I got the reservoir covering removed, I found that the water is coming from the cabinet where the fill tube is housed. I inspected the fill tube and found the rubber elbow, at the top of the unit, was cracked and leaking water into the RC section. I turned the ice maker off and advised the customer of my findings. I removed and replaced the reservoir/filter head and tested the water dispenser and it is operating as designed with no leaks. I am ordering the filter base bracket and fill tube and scheduled return service No water leaks observed at the end of service. ; ordrng 1 W11415785 (Fill tube) and 1 67006325 (Filter base bracket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Andice, TX 78628
Tommy
Job Details: 07/22/2021
Arrived onsite for dishwasher not powering on. Upon arrival found unit GFCI had tripped. Reset and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV00
Near Lakeway, TX 78734
Luis
Job Details: 07/22/2021
"Arrived on site for water dripping from dispenser,removed ui found a crack at joint from tube to spout,replaced water tube tested dispenser no leaks. Found damper making loud noise replaced damper"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Burnet, TX 78611
Cliff
Job Details: 07/22/2021
Arrived on site to diagnose a washer that is leaking. Found tear in door boot and it will need to be replaced to complete repairs. Office to set return appointment. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PG2
Near Spicewood, TX 78669
Robert
Job Details: 07/22/2021
Arrived on job for complaints of not washing or spinning. Found the lid latch not working. Replaced lid latch and test. No leaks detected at time of service
We serviced a
GE REFRIGERATOR
Model TFB26PPDAWW
Near Whitney, TX 76692
Jonathan M
Job Details: 07/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced defrost heater and tested the unit. The refrigerator began working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Austin, TX 78741
Luis
Job Details: 07/22/2021
Arrived on site for damaged door. Replaced damaged freezer door remolded gasket checked door seal good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/22/2021
"Arrived on site for NOT WASHING - WATER IS NOT GETING INTO THE UNIT. Placed in diagnostics and F5E1, F4E3, F7E1 error codes came on. Door switch working as designed. Started diagnostics cycle and water came in as designed, but motor did not come on. With last error code the heating element checked out fine. Ordering sump and motor W11087376 to complete the repair. AE Claims department received authorization from WP for sump and motor to be replaced. Before arrival, reach out to customer to request all items be removed from the interior of the dishwasher. No leaks detected. Please add customer to cancellation list. She is available as soon as we can return. AM or PM. Also ordered element W10703867 JIC. ; ordrng 1 W11087376 (Sump and Motor) and 1 W10703867 (Heating element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, TX 78653
Scott
Job Details: 07/22/2021
Arrived on site for dishwasher leaking . Found unit is not draining . Found pump would just humm. Replaced drain motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
GE ICE MACHINE
Model ZDIS150WSSC
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and no ice making. Turned the unit off and turned it back on and the valve came on and filled the reservoir. The recirculating pump failed to come on. The reservoir drain pump came on and drained the water and the valve came on and the reservoir filled again. Still no recirculating pump. I removed the cover and found s corrosion on the pump land sensor (photo). I advised the customer that I could replace the pump, but wont know if the unit will actually make ice until I can get the pump replaced. I can hear the condenser fan come on and the compressor is on. I am ordering the recirculating pump, screws and CNOTE-LSO PER CUSTOMER REQUEST/TRAINING and office to schedule return service. Unit left turned off for safety. No water leaks observed during service.; ordrng 1 2313702 (Recirculating pump assembly) and 2 WP3400884 (Screws)s and 1 CNOTE (LSO PER CUSTOMER REQUEST /TRAINING)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Austin, TX 78722
Luis
Job Details: 07/22/2021
"Arrived on site for no ice. Found fill tube frozen,defrosted fill tube,ran icemaker through a cycle icemaker ran through a cycle and filled with water"
We serviced a
GE REFRIGERATOR
Model ZISB48DYB
Near Austin, TX 78737
Robert
Job Details: 07/22/2021
Arrived on job for cooling issue in freezer and refrigerator. Evaporator fan not working no power to fan. Found wire in accessible location in cabinet damaged.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVQ2
Near Killeen, TX 76542
Al
Job Details: 07/22/2021
"Arrived on site and inspected dishwasher leaking from the left side of the unit. Gained access to the valve and drain hoses and eventually saw the unit leaking from a bowed area on the left side. Opened the door and discovered 2 nails (1-left and 1 right) had been hammered into the unit rather than using the top mounting brackets.
We serviced a
GE REFRIGERATOR
Model HA10TG20SB
Near Wimberley, TX 78676
Jacob
Job Details: 07/22/2021
"Arrive onsite for unit not freezing/cooling. Plugged the unit in it would not turn on. Turned the timer defrost and unit turned on. Defrost timer is not working correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Austin, TX 78728
David Z
Job Details: 07/22/2021
"Arrived on site to diagnose refrigerator icing over in freezer. On arrival customer showed me that the evaporator cover had a large ice mass built in the top right corner around the suction line, indicating a sealed system failure. Checked compressor and found compressor is already hot after just being on for 15 minutes. Unit does not have a complete frost pattern. Ordering sealed system parts to resolve. Office to schedule with SS tech. ; ordrng 1 WPW10313899 (Evaporator) and 1 W10507884 (Compressor) and 1 W10913906 (Access Valve) and 1 WPW10143759 (Dryer) and 1 SSTech (Sealed system tech)"
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS0
Near Bertram, TX 78605
Cliff
Job Details: 07/22/2021
Arrived on site to diagnose a microwave that isn't responding to user input. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
GE DISHWASHER
Model PDT845SSJ0SS
Near Blanco, TX 78606
Andrew
Job Details: 07/22/2021
"Arrived on site to test unit for start button not working. Found UI button is getting stuck. Recommended replacing UI, damaged start button and light pipe. repair UI, left buttons and light pipe needed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Seguin, TX 78155
Noah D
Job Details: 07/22/2021
"Arrived on site to inspect unit for not making enough ice, upon inspection found the units control was not allowing ice to be made constantly,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near New Braunfels, TX 78130
Noah D
Job Details: 07/22/2021
"Arrived on site to inspect unit for issue with freezer section, upon inspection found buildup of condensation causing issues, replaced gasket per last visit and tested, customer will need to watch gasket for expansion the next couple days. Complete"
We serviced a
WHIRLPOOL DRYER
Model LER3624JQ0
Near San Marcos, TX 78666
Jacob
Job Details: 07/22/2021
Arrived onsite for unit not starting. Tested the unit. Unit would not start p. Checked voltage and voltage was 240. Checked all fuses and all checked good. Upon further investigation. Found that the door switch was broken. Used truck stock Door switch wpw10237959. Replaced the part. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6048YSS0
Near Elgin, TX 78621
Scott
Job Details: 07/22/2021
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6048YSS0
Near Elgin, TX 78621
Matthew
Job Details: 07/22/2021
Arrived onsite to replace previously diagnosed parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Mustang Ridge, TX 78610
Kevin
Job Details: 07/22/2021
"ELW, Arrived on site and inspected icemaker and found no production. Cycled icemaker manually and it cycled properly and filled with water. Replaced Icemaker and cycled power to refrigerator and new icemaker ran immediately and filled with water. Recommend it to homeowner that first batch be discarded, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 07/22/2021
Arrived onsite for wall oven showing F6E4 error and the display screen malfunctions. Upon inspection I confirmed the complaint. Office to R/S due to part availability. ; ordrng 1 W11296171 (Console)
We serviced a
GE COOKTOP
Model JP356SM3SS
Near Killeen, TX 76542
Al
Job Details: 07/22/2021
"Arrived on site and to install the cooktop that was authorized for repair. Found the customer had a rusted padlock on the outside breaker box that wouldnt allow me to cut the power to the unit. Customer couldnt find the key to the bo, so he advised he would get the padlock cut off. I marked the parts rUSE ON RETURN SERVICES. Office to schedule return services due to the lock issues. ; O-emld tckt"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Pflugerville, TX 78664
Wesley
Job Details: 07/22/2021
Arrived on site for sharp brackets poking out past cabinet face. Adjusted brackets for better fit. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Buda, TX 78610
Robert
Job Details: 07/22/2021
Arrived on job for complaints of freezer door not closing. Found the door had been pulled to one side. Adjusted door for proper closing and test to make sure it works correctly. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Kayman
Job Details: 07/22/2021
Arrived onsite for dishwasher not cleaning properly. Upon inspection I found no error codes stored in the unit. I found the unit would not fill enough to properly spray through the arms. I found the float switch operating as designed. I accessed and replaced the main control and valve. The issue still remained. I disconnected the fill line and attempted to fill a bucket. I found no water passing through the line. I disconnected the hose from the valve underneath the cabinet and find water passing through the valve. There is a blockage in the water line preventing the dishwasher from filling correctly. I spoke to the customer and the builder and they will have a plumber come service the line. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS4
Near Austin, TX 78704
Leonardo
Job Details: 07/22/2021
Arrived on site to test unit for unit sparking. Test unit and found bad diode. Replaced diode. Test unit and unit test good job complete
We serviced a
GE REFRIGERATOR
Model GSS25QSTASS
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the temps in the FC=41 & RC=50+ but he recently removed the food items from it so it is warmer. I opened the FC door and found ice/frost on the evap cover. I attempted to remove the cover, but was unable to due to the amount of ice/frost debris on the underside of the cover that has accumulated on the evaporator. Office to schedule return service, no water leaks observed during service.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYW03
Near San Marcos, TX 78666
Noah D
Job Details: 07/22/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/22/2021
Arrived on site for NOT HEATING FOOD. Found magnetron making irregular noise while water I tested was not hot. Gained access to magnetron diode and capacitor and removed. Installed new magnetron diode and capacitor. Tested microwave with a cup of water and water was boiling after one and a half minutes. Job completed.
We serviced a
KENMORE RANGE
Model 911.9529299
Near Killeen, TX 76549
Al
Job Details: 07/22/2021
Arrived on site and inspected range with heating issues. Found the bake element was defective. Removed and replaced it and unit heated properly. Customer advised the back left burner stays on high even on the low setting unit will need an infinite switch for the bigger back left element. Ordering part number WB24T10029 infinite switch back left. Needs more work ; ordrng 1 WB24T10029 (Infinite switch Back Left)
We serviced a
WHIRLPOOL RANGE
Model MER6755AAW
Near Johnson City, TX 78636
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of cooktop and oven not working, found power supply issue, only 120v getting to unit. Instructed customer to have electrician come out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78737
Kevin
Job Details: 07/21/2021
"Arrived on site and found LED module in freezer is out, after replacing it lighting has also returned to ceiling of fresh food section. No further repair is required at this time, job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Austin, TX 78759
David Z
Job Details: 07/21/2021
"Arrived on site to diagnose washer that had a small leak and did not fully spin out clothes a couple of times. I checked the unit for errors and found no errors present. I ran a diagnostic cycle and found when the bleach dispenser is sprayed with water, it seems to leak over a tiny bit. When I ran the unit in high speed spin. I could see a slight wobble in the basket at higher rpms. I removed the washplate and found the hub was loose on the gearcase shaft, allowing the basket to tilt slightly. The unit did not sound abnormally noisy, but was slightly louder then average. I did not hear any screeching or grinding. Ordering hub, and also a bleach dispenser to correct the leak if its not due to the vibrations. ordrng 1 W10820039 (Hub kit) and 1 WPW10554110 (Bleach dispenser)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78737
Kevin
Job Details: 07/21/2021
"Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Reset actuator and used a tie to hold it in place. it this happens again a new actuator, pressure hose, and control board will be needed to correct the issue. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Austin, TX 78723
Scott
Job Details: 07/21/2021
"Arrived on site ,replaced timer . Ran unit for 10 min , timer was advancing . No lint build up at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Al
Job Details: 07/21/2021
Arrived on site and inspected washer not agitating. Confirmed the complaint and found the actuator per Service Pointer W11531483. Ordering the actuator to complete the repair. Needs more work Office to schedule return services due to part availability.; ordrng 1 W10913953 (ACTUATOR)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78734
Robert
Job Details: 07/21/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation dishwasher started working properly. No leaks detected at time of service
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
Justin
Job Details: 07/21/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I let the unit heat to preheated temps. The unit is now running as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Leander, TX 78641
Luis
Job Details: 07/21/2021
"Arrived on site for ice build up. Found left corner of freezer gasket not sealing,removed ice build up remolded gasket checked door seal good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2021
"Arrived on site to replace failed ignitor on right rear burner, after replacing, unit tested good."
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Salado, TX 76571
Tyler
Job Details: 07/21/2021
(CH) Arrived on site to install previously diagnosed parts. Upon arrival disassembled FC evap cover and replaced the FC evap motor. Reassembled FC evap cover then replaced the control UI and the HV control. Upon replacing all needed parts tested unit to find it operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for not draining and constant motor sound, upon inspection found water in unit but still draining, replaced drain pump and tested, all water was removed and stopped draining normally. Fins had been broken off of pump. No leaks found. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/21/2021
"Arrived on site to install previous diagnosed part. Removed failed valve and installed new. Performed diagnostics mode and tested all operations and observed for possible water leaks. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Andice, TX 78628
Tommy
Job Details: 07/21/2021
Arrived onsite for dryer making high pitch squeal upon arrival found unit rollers producing squeal. Office to reschedule upon receiving rollers.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ
Near Austin, TX 78757
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for unit not draining. Test unit and found blade broken on drain pump. Removed blade test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Smithville, TX 78957
Matthew
Job Details: 07/21/2021
Arrived onsite for range smell/ odor when in use. Upon arrival unplugged for inspection. Checked entire wiring harness and components. Did not find anything visible. Powered unit and tested. After about 25 minutes there was an odor. Tested elements and pulled hidden element from rear. No visible issues and all components are functioning correctly. At this time cannot trace source of odor and all functions are working properly. Unit is functioning as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC
Near Cedar Park, TX 78613
Justin
Job Details: 07/21/2021
"Arrived on site for a washing machine throwing some error codes. Upon arrival the customer stated that when they wash towels it will throw an F9E1 and SUD error codes. However, when she does normal clothes it will run through fine. I put the unit into diagnostics mode and found stored error codes F9E1 for Long Drain, F8E3 for overflow condition, F3E1 for water level sensor error, and F5E2 for door lock error. I cleared the error codes. I then ran a test cycle and it filled as designed, but did have excess suds in the unit. During the drain cycle it ran several minutes to long. I found that the customer uses two additional cleaning agents/fabric softeners that they do not use on regular clothes, but on towels. I gained access to the pressure hose and air trap. I blew threw the hose and found suds. I also found significant gunk build up in the air trap. I cleaned the air trap out and then put it back on the unit. I cleared the suds from the tube. I then ran it through diagnostics and it ran through as designed. I advised the customer to no longer use those soaps, and to run a clean cycle regularly on the unit. I advised her until she runs a clean cycle she may still experience the issue, due to left over suds and soap residue. The unit is working as designed. No leaks observed at the time of service. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Austin, TX 78750
David Z
Job Details: 07/21/2021
"Arrived on site to follow up on induction cooktop that does not appear to be heating properly. Prior to arrival I had been informed by the customer that the unit is cycling a lot more often and taking longer periods of time to heat and boil water then it had prior to the recent failure. I called and spoke with tech line again to request guidance on how we can proceed with testing. Customer pointed out that things were taking much longer then before, and that when multiple elements were being used it was much slower. Tech line had me check the bottoms of the pots to see if they were concave, and I found one of the pots was a bit more curved then the others. Tech line advised that this causes the modules to overwork and fail. We tested several burners, and ran items with both lower elements running as well as the center element with a different pot. We were able to get items to heat, but it only moves fast if the unit is set to boost. The pots heated on the left side module appear to heat faster then the right, and that unit will constantly cycle if multiple elements are set to boost. After several conversations with tech line reps, these behaviors are considered normal, and not a sign of failure. The tech line directions are to run one element on boost to boil before moving to others and reducing heat once it does, and when multiple elements are running they will share power. If 2+ elements are running the unit seems to run much slower.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ02
Near Georgetown, TX 78628
Lou
Job Details: 07/21/2021
"Arrived on site to inspect refrigerator ice maker overflowing with water and no water being dispensed at water dispenser. Upon further inspection, the customer advised that the water dispenser doesnt work. I removed the recently replaced filter and found it be an after market filter. Placed a filter bypass in the filter head and tested the water dispenser and found the water would dispense then it stopped. Customer advised that the water is turned off at the wall. Turned the water back on and retested and water dispenser is operating as designed. I placed the filter back in the filter head and retested and it continues to operate as designed. I inspected the ice maker and found the fill tube chute full of ice. Removed the ice maker and removed the ice to find a small piece of debris inside the chute that caused the fill tube to collect water and freeze. I placed the ice maker back into place and tested and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Jarrell, TX 76537
Jonathan S
Job Details: 07/21/2021
Arrived on site for washer not cleaning clothes. Inspected unit and work area. Per diagnostics mode and checked fault codes. Found error code F7-E6 motor fault. Inspected motor and pulley. Found actuator not connected to cam. Corrected connection and added zip tie to keep in place for temporary repair. Will need to replace actuator. ; ordrng 1 W10721967 (CLUTCH ) and 1 W10913953 (ACTUATOR )
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Kyle, TX 78640
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for a error code on conosle, upon inspection found the error code for a stuck key, removed console and found debris in ribbon wire, cleared debris and tested, all functions returned. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KUBR304ESS00
Near Temple, TX 76502
Scott
Job Details: 07/21/2021
"Arrived on site for loud noise from inside wine cooler . Found one of fans are failing . Ordering fans if more the one is needed . ; ordrng 2 W10854409 (Fan)s"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near New Braunfels, TX 78130
Andrew
Job Details: 07/21/2021
"Arrived on site to test unit for burning things. Tested at 350, 400, 450 and temps were in range but when preheating to 450 temp exceeded 520. Replaced oven sensor, tested unit, unit works good. Advised customer read owners manual and informed on temp calibration. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78704
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for unit making noise. Found insulation not in unit correctly. Secured insulation test unit and unit test good job complete.
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Andice, TX 78628
Tommy
Job Details: 07/21/2021
Arrived onsite for oven door having fallen off. Upon arrival found unit receivers not screwed in at all and had fallen out. Found hinges stuck locked as well. Unlocked hinges for door. Used needle nose to hold new receivers in place and secure with screws. Reinstalled doors and tested. Unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS04
Near Austin, TX 78734
Robert
Job Details: 07/21/2021
Arrived on job for complaints of leaks. Found the housing damaged and causing leak. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Round Rock, TX 78664
Wesley
Job Details: 07/21/2021
Arrived onsite to address condensation on the ice box. Upon arrival customer informed they had not been having ice production and were expecting icemaker replaced based on prior diagnosis. Found e3 error code and heater did not activate during harvest. Ordering icemaker replaced. ; ordrng 1 W11483245 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Round Rock, TX 78681
Luis
Job Details: 07/21/2021
"Arrived on site for ice build up in fresh food and freezer. Found excessive amount of ice build up in freezer,right corner of gasket not sealing found whole bottom section of gasket not sealing and gasket uneven. Removed gasket from door,removed ice build up,heated gasket to remove creases reinstalled gasket remolded gasket checked door seal good. Found cold air migrating around damper with damper door closed added sealer around housing gaps to prevent air from migrating to fresh food with damper door closed"
We serviced a
GE REFRIGERATOR
Model PSS25NGMDBB
Near Austin, TX 78749
Jacob
Job Details: 07/21/2021
Arrived onsite for unit not making ice. Looked at the ice maker and saw that a pile of ice had built up under the ice maker and blocking the arm. Removed ice and waited to see if the ice maker would?ve dump out the ice in the tray. Ice maker was not working. Replaced ice maker. Ice maker started working and putting water in the tray. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Kevin
Job Details: 07/21/2021
"Arrived on site inspected refrigerator and found ice box is 20? and freezer is showing 8?, took pictures. Only one batch of ice has been made in the past 24 hours. Test 56 shows E0, Test 15 is good, test 36 is good, test 57 is good, Icemaker is full of water. Spoke with techline and they recommended checking thermistor reading on control board. Thermistor is showing 20k, Techline recommended inspecting Thermistor this reading is correct but overall temperature is still high. Disassembled freezer and found thermistor is encased in an ice ball, removed all ice repositioned Thermistor and took multiple pictures. If this happens again tech line will need to be called again7731303007"
We serviced a
GE WASHER
Model GFW450SSM1WW
Near Pflugerville, TX 78660
Wesley
Job Details: 07/21/2021
Arrived onsite and installed the drain pump to repair. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID WARMING DRAWER
Model KEWD105HSS05
Near Austin, TX 78732
David Z
Job Details: 07/21/2021
"Arrived on site to diagnose warming drawer that is not running. On arrival found voltage at unit, but nothing happening with any dials or buttons. I found the insulation was getting crispy, and when i checked the wiring I found several wires had starting melting to the lid and plastic for the tech sheet holder. Found a couple bubbles in wire as well. Wiring is getting too hot due to a failed harness.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Kyle, TX 78640
Jacob
Job Details: 07/21/2021
"Arrived onsite for the unit not heating and running constantly and possibly a safety issue. Checked for 240v from the wall and voltage was correct. Looked at the terminal block, and found that the white wire was not hooked up properly to the white wire. Corrected wiring. Tested the unit. Unit tested good. No issues at this time. Called safety tech line to let them know of findings. Got sr#7731304106. No issues at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Buda, TX 78610
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for not illuminating the lower lightbulb, upon inspection found the control was shorted due to a electrical malfunctions, checked for burnt wires. Ordering control. Office to reschedule ; ordrng 1 W11221415 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/21/2021
Arrived onsite for double oven not heating in the lower section. Upon inspection I confirmed good resistance of all bake and broil elements. As well as both oven sensors. I found no voltage passing through the relays on the lower control. I replaced the control but still no voltage or heat. I called techline and they directed me to the TOD located behind the lower blower fan. I found the TOD open and not allowing voltage to pass. I replaced the TOD and tested the unit. The unit is working as designed at this time. Job complete. Techlines SR#7731306777.
We serviced a
WHIRLPOOL MICROWAVE
Model MH3184XPB3
Near Kyle, TX 78640
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for a broken handle and grille. Upon inspection found the handle broken and the grille snapped, ordering grill and replaced handle. Office to reschedule ; ordrng 1 W10450187 (Grille)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78702
Leonardo
Job Details: 07/21/2021
Arrived on site to test unit for unit not heating. Test unit and found bad diode. Replaced diode Test unit and unit test good job complete. ; used 1 W11256462 ( Diode) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Kyle, TX 78640
Noah D
Job Details: 07/21/2021
"Arrived on site to inspect unit for leaking water and causing damage, upon inspection found the unit was leaking from evap pan onto floor, will need to order drain pan and extension, returning with valve just in case. Office to reschedule ; ordrng 1 W10655367 (Pan) and 1 W10622099 (Drain tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Leander, TX 78641
Luis
Job Details: 07/21/2021
Arrived on site for no ice and ice build up. Icemaker working correctly found freezer door gears out of alignment to slides causing door not to close correctly. Realigned gears to slides checked door seal good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Kayman
Job Details: 07/21/2021
Arrived onsite for refrigerator with cracked crisper drawer. I confirmed the drawer face is cracked. I replaced the drawer and the customer brought to my attention that the RC door is dented (see SD quick pic)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Liberty Hill, TX 78642
Lou
Job Details: 07/21/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the control failure, I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78731
Jacob
Job Details: 07/21/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested the unit. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C7XYY00
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/21/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc evaporator due to miscommunication between sensors and controls.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Tommy
Job Details: 07/21/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
Wesley
Job Details: 07/21/2021
Arrived onsite and found door misaligned. Installed new door and and aligned frame. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Scott
Job Details: 07/21/2021
Arrived on site for fridge leaking . Found supply line not installed into fill spout in back of unit as well as no clamp. Replaced clamp and spout from kit . Ran fill and harvest . All checked normal. No water leaks detected at time of service. Job complete.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near New Braunfels, TX 78132
Andrew
Job Details: 07/21/2021
"Arrived on site to test unit for loud noise while operating vent hood. Found power cord was rubbing on blower wheel. Zip tied wires away from wheel, tested unit, unit works good. Verified with home owner unit is now operating as designed. Job complete."
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/21/2021
"Contacted homeowner to verify failure and ui is giving stuck key error. As part is out of stock, I am ordering it so job is completed in 1 trip. Office to set return appointment.); ordrng 1 W11236888 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/21/2021
Arrived onsite for dishwasher not washing dishes. Upon inspection I found the motor barely pushing water and the top spray arm is not operating. I found the heating element is not engaging as designed and I can see white residue built up on the element. I accessed and replaced the motor assembly as well as the heating element. I tested the unit and it is now washing and working as designed with no leaks detected during time of service. Job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Georgetown, TX 78633
Lou
Job Details: 07/21/2021
"Arrived on site to inspect dishwasher not getting water; not dissolving the detergent and shutting down during cycle. Upon further inspection, I placed the unit in diagnostics and tested. Unit is operating as designed. I retested 2 more times and it continued to operate as designed. I found some grease like substance on the motor. I contacted Frigidaire techline and advised of my findings. They advised that since the problem cant be duplicated, theres no repairs to be made. I mentioned the grease on the motor and was advised that the motor could potentially be going bad, but dont know for sure unless it goes bad while testing.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Austin, TX 78757
Luis
Job Details: 07/21/2021
"Arrived on site for ticking noise and freezing in fresh food. Found warning label on power cord hitting wall adjusted power cord,found unit freezing in fresh food adjusted damper gaskets replaced fresh food thermistor. ; used 1 Wpw10316760 (Thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Bastrop, TX 78602
Matthew
Job Details: 07/21/2021
"Arrived onsite for refrigerator freezer food in RC. Ran test on thermistors and found thermistor reading 18 degrees and 60 degrees when actually temps are 0 and 37. Will need to order and replace freezer and refrigerator thermistor..; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Leonardo
Job Details: 07/21/2021
Arrived on site to replace sump and motor. Replaced part test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Cottonwood Shores, TX 78657
Cliff
Job Details: 07/21/2021
Arrived on site to diagnose a refrigerator that is leaking. Found water line to primary valve cut at 45 angle causing leak at valve. Cut line end at 90 to ensure proper seal in Geddes fitting. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL OVEN
Model JJW3830WS02
Near Austin, TX 78732
David Z
Job Details: 07/21/2021
"Arrived on site to install blower fan to resolve lower cooling fan speed error. Installed left fan, for lower oven. Retested and verified there are no remaining fan errors.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2021
"Arrived on site for customer complaint of unit not cooling in either section, found compressor running, unit not cooling at all, found sealed system issue. This is a R600a unit, ordering parts for sealed system repair. ; ordrng 1 W11225065 (Compressor) and 1 W11246374 (Condenser) and 1 W11186306 (Evaporator) and 1 Cnote (SS tech/2 hour job) and 1 Cnote (Lock ring kit) and 1 Cnote (R600A equipment) and 1 Cnote (Office to reschedule) and 1 W10896710 (Lock ring) and 1 W11400723 (Lock ring) and 1 W11400725 (Lock ring) and 1 W10895723 (Lock ring) and 1 W11400726 (Lock ring) and 1 W11400737 (Lock ring) and 1 W11187707 (Lock ring) and 1 W11262991 (Drip pan) and 1 W10913906 (Coupler) and 1 Cnote (1st AM appointment, unit is in garage)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Georgetown, TX 78628
Lou
Job Details: 07/21/2021
"Arrived on site to inspect dishwasher error code. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and cancelled diagnostics and turned the drain pump on and could hear the motor but the remaining water in the sump would not drain. I pulled the unit out and removed the drain pump and found the chopper had broken off and got wedged in the empellars. I advised the customer of my findings and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ
Near Austin, TX 78737
Kevin
Job Details: 07/21/2021
"Arrived on site and inspected washer/dryer commercial combo and found control board is intermittently not working properly. order W11040838,
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Round Rock, TX 78681
Justin
Job Details: 07/21/2021
"Arrived on site for a dishwasher leaking out of the front. I installed the clear door and then ran a test cycle on the unit. I found the lower spray arm not rotating, causing the water to build up and leak from the front of the unit. Per tech sheet I ohmd out the fuses and triacs at the control. I found them under 3 ohms. Per tech sheet this indicated a good control and a bad motor not allowing the arm to turn. I installed the sump and motor and then tested the unit with the clear door again. The same issue occurred. Due to this I am ordering the control and the lower spray arm to be installed. We will bring back the clear door in order to verify repair. Office will need authorization and to reschedule. ; ordrng 1 W11341628 (Control) and 1 W10860176 (Lower Spray Arm) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Manchaca, TX 78652
Kevin
Job Details: 07/21/2021
"Arrived on site and inspected refrigerator and found homeowner feels middle door rails are difficult to open. Replaced both rails and force required to open drawer is better but new rails are also warm. If after rails cool to refrigerator temp they are the same as the original and this would be considered normal and no other adjustments can be made, I also stepped through all possible noises in the diagnostic cycle and everything sounds fine. Described different noises and compressor start up maybe with a customer is hearing, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/21/2021
Arrived on site for JUST STOPPED MID CYCLE. RESET THE BREAKER BUT STILL NO LIGHTS OR ACTION. Found UI had no lights when pressing options. Unplugged dishwasher and inspected junction box and found neutral wire not seated inside wire nut. Removed wire nut from hard wire and used wire nut to connect wires properly. Dishwasher came on. Placed in diagnostics and no error codes came on. Ran through diagnostics and completed all cycles as designed. Element heating as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 07/21/2021
Arrived onsite and found unit operating with door not engaging switch properly. Provided door shim to correct switch contact for proper switch engagement. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Waco, TX 76708
Jonathan M
Job Details: 07/21/2021
Arrived on site for an oven that has no power. Inspected unit and work area. The customer advised that the unit does have power but is unresponsive to touch on the control panel. Confirmed customers complaint and ask the customer to turn on power. The customer did not know where her breaker was for her oven. Went outside and found the breaker box. I power cycled the unit and the unit began working as designed. I asked the customer if they were hooked up to Wi-Fi and she advised that they were not. Attempted to cook the customer up to Wi-Fi myself but her Appliance was not connecting to the Wi-Fi. Gave her the Whirlpool Wi-Fi service number and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78705
Jacob
Job Details: 07/21/2021
Arrived onsite for unit leaking from the front of the door leaking. Tested the unit. Upon further inspection. Found that the dispenser drawer was leaking. Replaced dispenser drawer. Tested the unit. Uni tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78754
Wesley
Job Details: 07/21/2021
Arrived onsite for popping noise. Identified normal gas exchange noises during first few minutes of compressor start up. Dampened with pads. Advised customer on repair. Advised customer on health of unit. All checks good.