Service History 17 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Leander, TX 78641

Miguel

Job Details: 10/22/2024

Arrived on site for oven not turning on. Replaced oven console. Tested and found the blower is clicking. Found it visually has a wobble. Ordering blower. Breaker tripped when testing. Reset for thurs on. ; ordrng 1 W11598119 (Blower)

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HB01

Near Manor, TX 78653

Leonardo

Job Details: 10/22/2024

Arrived on site to replace harness ordered by previous technician. Replaced harness test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Taylor, TX 76574

Joe Z

Job Details: 10/22/2024

"Arrived on site for not washing, upon arrival, ran diagnostics and there are no saved error codes. Ran a normal cycle and unit begins filling, then washing as normal. Unit then drains correctly. Cannot find any errors or malfunctions. Did find that rinse aid has never been used. Explained the benefits of rinse aid, running hot water at sink 1st, clearing as much food off dishes and placement of plastic dishes between heat absorbing dishes. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Leander, TX 78641

Miguel

Job Details: 10/22/2024

Arrived on site for oven blowing air out the bottom and smelling like gas. Says food does not cook in the middle. No errors stored. Tested sensor and elements. Checked temperature and it was good. Advised customer to allow 10-15 min after preheat. Working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78737

Andrey

Job Details: 10/22/2024

"Arrived on site to test unit for unit coming loose from bracket, tested unit found unit is still on the mounting bracket but screws used to attach bracket have came out from the wall making this a installation issue, explained to customer that unit is not the issue but installers did not use correct anchor screw and they need to be contacted, at this time unit is running as designed, job complete, no parts installed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, TX 78633

David Z

Job Details: 10/22/2024

"Arrived on site to follow up on refrigerator that was not making consistent ice. On arrival spoke with the customer who clarified that the issue wasn't just some ice, but compartments had both warmed up and some food had spoiled. Customer attempted to dispense some ice and had water also run out from the ice door due to melted ice. The icemaker is showing no error codes currently, and ice bin is full. I did examine the icemaker assembly and found the rear gasket had condensation dripping down back wall, so I corrected the positioning of the icemaker adapter and gasket. Since breaker has been reset on the last visit, the unit had gone back to working properly with no issues. Issue appears to be resolved, but icemaker related issue was likely due to low cooling. Customer advised to monitor temps and follow up if cooling decreases. No parts needed since unit has returned to proper function, and if customer has further issues a low cool diagnosis should be performed."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near China Spring, TX 76633

Sterling

Job Details: 10/22/2024

"On arrival verified complaint of unit having no power. Verified voltage and polarity. Found fuse is open. Customer was heating water and it powered off. Verified monitor switch is not shorted. Unit will need fuse, cap W11213318, mag w11402082, diode W11256462, mag tstat W11443128 Resch for 10/29 CUSTOMER REQUESTS SS TECH. ; ordrng 1 W11402082 (Magnetron) and 1 W11443128 (Mag tstat) and 1 W11256462 (Diode) and 1 W11213318 (Capacitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Seguin, TX 78155

Andrew

Job Details: 10/22/2024

Arrived on site and replaced previously diagnosed control(W11637583) and vent assembly(W11682810). Unit now working as designed. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, TX 78747

Tim M

Job Details: 10/22/2024

"Arrived on site to replace previously diagnosed parts. Upon arrival customer stated that since the last service call unit has made no noises and has been working perfect. Replaced cam (W10721967), belt (W11239857), pulley shield (W11409708) and screws (W11573574) X2. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Georgetown, TX 78626

Lou

Job Details: 10/22/2024

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure venthood light relay, I removed and replaced the main control and tested. Unit is operating as designed. Job completed. W11545876"

We serviced a

KITCHENAID COOKTOP

Model KECC607BSS01

Near Harker Heights, TX 76548

Robert

Job Details: 10/22/2024

KECC607BSS01 Arrived on site for an electric cooktop. On arrival found glass cooktop had accidental damaged to it. Also found control had issues with not controlling and beaping sounds that didnt go away unless breaker was flipped to reset. Ordering part#s w10581108 and W10545370.Office to reschedule for client.; ordrng 1 W10581108 (Cooktop) and 1 W10545370 (Inter face control)

We serviced a

JENN-AIR FREEZER

Model JFFCF72DKL07

Near Andice, TX 78628

Wesley

Job Details: 10/22/2024

Arrived onsite and found unit operating with leveling by concerns. Corrected leveling concerns with a freezer door adjustment and a left rear shim. Unit is now set up correctly all else checks good. No parts used

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Waco, TX 76708

Sterling

Job Details: 10/22/2024

On arrival verified complaint of shaking unit. Replaced tub and Releveled unit. Ran spin cycle and unit is no longer shaking. Gearcase is not needed. Job complete installed w10752719 basket. No leaks detected during service.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Burnet, TX 78611

Wesley

Job Details: 10/22/2024

Arrived onsite for squealing and found poor airflow causing long run times and had damaged a roller as well. Advised having the ducts cleaned and replaced the repair kit parts to restore quiet function. 4392065

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78703

Luis

Job Details: 10/22/2024

"Arrived on site for thin ice. Ran diagnostic found weak water flow from valve,replaced defective valve,ran diagnostic good water flow,checked connections no leaks. Used w10897719"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US5HS05

Near Andice, TX 78628

Wesley

Job Details: 10/22/2024

Arrived onsite for center burner with low flame following cleaning and found orifice clogged. Cleared orifice. Unit is now operating as designed. All checks good. Advised customer on repair. No parts used.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Del Valle, TX 78617

Andrey

Job Details: 10/22/2024

"Arrived on site to replace previously diagnosed parts, controls were not ordered by mistake, installed FC fan but heater is still not engaging, will need to replace main control, HV control , LED control, UI and potentially RC fan if needed on next visit, ordering parts rescheduled for 10/25 installed W11249952; ordrng 1 WPW10675033 (Main control) and 1 WPW10624574 (Power supply board) and 1 W10804160 (LED board) and 1 W11330971 (UI) and 1 W11087438 (RC evaporator fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hutto, TX 78634

Gerry C

Job Details: 10/22/2024

"WTW5057LW0 Arrived to inspect failure to complete cycle. I found the machine with water standing full in the tub. Service test mode showed multiple instances of F9E1 and a single F0E3 and I cleared for testing. I found the harness section for the drain pump had failed at the main harness and I was able to fully and permanently correct the issue. During initial repair testing I found additional harness issues with the drain pump and corrected. At the point of agitation, the machine would not disengage the basket and I found the recently replaced cam assembly had failed. I removed and replaced and found no excessive endplay of the gear case or any other apparent causes of the failure. After recalibration and full testing, all functions resumed normal operation. I discussed load the and amounts with the customer, but found they were not doing anything obvious to cause issue. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Elgin, TX 78621

James K

Job Details: 10/22/2024

"WMH31017HS10 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11256462 diode, W11495561 mag, WPW10574736 capacitor and W11552018 control. Tested unit and still have no heating issues. Noticed transformer does not hum when starting. Ordering W11545871 transformer. Customer agreed to reschedule Oct 24th. Preferred AM appointment. ; ordrng 1 W11545871 (Transformer)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW3

Near Clifton, TX 76634

Sterling

Job Details: 10/22/2024

"On arrival verified complaint of noise in cycle. Ran cycle and heard blower bouncing, physical inspection of unit shows worn rollers, be,t and idler as well as broken blower. Blower broke free from nut and had to be cut off. Unable to remove nut from motor. Replaced rollers, belt, idler, blower, and motor, noise is now gone. Job complete installed wp697772 wheel, wpw10314173 supports x4, w10837240 bracket, 661570v belt, w11549461 motor"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Pflugerville, TX 78660

Gerry C

Job Details: 10/22/2024

"WET4027HW2 Arrived for part install. I entered service test mode and found F7E1 as the only stored error code and clued for further testing. I found the belt had burnt through the cover and the cam assembly had gotten hot and melted the plastic together. With extreme difficulty, I was able to remove the pulley and cam assembly as a unit and found no signs of damage to the gear case specific parts. Installation of the replacement cam, belt and cover corrected all issues and I calibrated and tested. All normal operations resumed and there were no leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Liberty Hill, TX 78642

Wesley

Job Details: 10/22/2024

Arrived onsite for fan noise and was advised the issue had resolved. Provided advice on addressing issues going forward and understanding possible causes. No parts used. All checks good.

We serviced a

MAYTAG DRYER

Model MGD5630HC3

Near Pflugerville, TX 78660

Scott

Job Details: 10/22/2024

"Arrived on site for dryer not heating properly . Ran temp checks , dryer is heating properly but shutting down early . Checked sensors ,thermostats,and thermistors , all checked within range . Replaced control W11585682. Retested heating . All seems to be checking normal now . Did advise to have venting to exterior checked . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE404DSS0

Near Austin, TX 78737

Andrey

Job Details: 10/22/2024

"Arrived on site to test unit for water leak, customer stated that a puddle forms on the left side ever time the unit is used, split door and found leaks coming from dispenser, vent duct and vent assembly, also dishes are not getting dry, found heater good but not engaging, will need to replace control, vent assembly, vent duct and dispenser, ordering parts rescheduled for 10/28 no parts installed ; ordrng 1 W11032769 (Dispenser) and 1 WPW10469574 (Vent assembly) and 1 WPW10195028 (Vent duct) and 1 W10866116 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Seguin, TX 78155

Andrew

Job Details: 10/22/2024

Arrived on site to test unit for tripping breaker. Found L1 in junction box was not secured properly with wire nut and arcing out. Secured connections and unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Miguel

Job Details: 10/22/2024

"Arrived on site for dishwasher not working, tripping breaker. Found error f9e1, f8e2, f10e2, f7e1. Found drain was clogged at disposal. Knocked out plug and ran test. Diagnostics completed all steps with no issues. Heater pulls 6 amps. Drain pulls 0.6 amps. Ran test 4 times with no issues. Advised customer of findings. Customer will monitor . Call complete. 178.60 Auth code: 9K9XYX"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Austin, TX 78750

Andrew R

Job Details: 10/22/2024

Arrived onsite for oven not getting up to temp. Upon arrival I found the customer had set a 35 degree offset to the oven to make the temp higher. I took 3 high temp and low temps and found it to be heating well above the set temp. I averaged the three high and low temps and ended up needing to set a 15 degree offset. Unit is heating as designed and the oven preheated within 12 minutes when customer set offset ialso noticed customer was using a metal thermometer inside the unit. Unit is operating as designedat time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hutto, TX 78634

David Z

Job Details: 10/22/2024

Arrived on site to diagnose dryer not running / functioning at all. Tested unit and found it will not start / light out. Checked voltage and found none present. Checked outdoor breaker and found breaker tripped. Reset breaker and tested unit. Found unit powered on and ran properly. Verified proper voltage and polarity at the terminal block. Unit working as designed. No parts needed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS2

Near Austin, TX 78734

Matthew

Job Details: 10/22/2024

Arrived on site to replace previously diagnose part. Will need to re-order transformer. Spoke to customer and Set to return Tuesday the 29th. ; ordrng 1 WPW10485951 (Transformer)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM01

Near Burnet, TX 78611

Daniel A

Job Details: 10/22/2024

Arrived on site to install previously diagnosed and ordered part per previous technician I formed and shaped and installed the right RC gasket and ensured it was making a proper seal. The gasket is making good contact and making a proper seal. No water leaks observed during service. W10830162

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Round Rock, TX 78665

David Z

Job Details: 10/22/2024

"Arrived on site for knob related issues. On arrival found customer had a couple of cracked knob shafts. Checked all valves to make sure that they are not seized. Found valves good. Advised customer warranty does not cover knobs, and they would need to follow up with customer service. I added some zip ties to the remaining knobs to keep the plastic from splitting. No parts used. Call completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near New Braunfels, TX 78130

Andrew

Job Details: 10/22/2024

Arrived on site to test unit for no power. Found UI receiving proper voltage but not responding. Replaced UI panel(W11478525). Unit is now working as designed. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Kingsland, TX 78639

Daniel A

Job Details: 10/22/2024

"Arrived on site to inspect refrigerator water dispenser not operating. Upon further inspection I gained access to the water supply and verified that there is good water pressure from the house. I tested the valve and found that it was not passing water. I replaced the valve and installed the new filter provided by the customer. The unit is now operating as designed, no water leaks observed during service. W11524655"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Pflugerville, TX 78660

Gerry C

Job Details: 10/22/2024

"WTW5100HW2 Arrived to inspect non-operation. I found the machine inoperative and displaying F7E1 and I entered service test mode, finding the F7E1 X2 and F7E6. I cleared for testing and inspection and found no motor rotation in any direction and also within spin mode. As the motor would just hum, I inspected the capacitor, finding that it had come loose and rubbed against the gear case, likely causing early failure. There was no measurable capacitance and after removing and replacing, all symptoms were corrected and I calibrated and tested. The machine resumed all normal functions and no leaks were observed during service."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, TX 78626

Lou

Job Details: 10/22/2024

"Arrived on site to inspect washer leaking water. Upon further inspection, the tenant advised that a large amount of water was coming from the back of the unit at the end of the cycle. They advised the amount of water would soak up four beach towels. I found the unit to be stacked in a tight closet. Pulled the stacked washer & dryer out enough to be able to get to the back of the units and found that there is no dryer vent tube (photos). I placed the washer into diagnostics showing no error codes and tested. When the drain pump came on, I found water backing up in the stand pipe (drain pipe) and overflowing onto the floor (photo). I advised the maintenance staff of my findings and moved the units back enough to be able to get into the room at the maintenance request. Unit is operating as designed and no water leaks observed from the unit. Job completed. No parts installed."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Leander, TX 78641

Lou

Job Details: 10/22/2024

"Arrived on site to inspect dryer not turning on. Upon further inspection, I found the unit to be stacked. I slide the unit out of the closet and removed the dryer top panel and found the diagnostics LED not on/flashing. I checked the breaker and power cord and both were good. I tested voltage at the terminal block and got 247V. When I went to test voltage at the main control I found the harness to the J9 connector not plugged in all the way. Reconnected the molex to the control and tested and unit is operating as designed. No lint observed during service, job completed. No parts installed."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF4

Near Buda, TX 78610

Tim M

Job Details: 10/22/2024

Arrived on site to replace previously diagnosed part. Replaced mullion hinge (241779401) and customer provided mullion (242036303). Unit is now functioning as designed. Office to collect remaining fee from CC on file. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Temple, TX 76502

Tyler

Job Details: 10/22/2024

Spoke with customer regarding oow washer. Customer is goin to have a new dispatch sent through homedepot warranty. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near San Marcos, TX 78666

Andrew

Job Details: 10/22/2024

"Arrived on site to test unit for no power. Customer stated unit has been working since cycling power. No service provided, no fee collected."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Georgetown, TX 78626

Lou

Job Details: 10/22/2024

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they found a small amount of water at the front left side on the floor after the unit was installed. I did find the customer was performing a wash cycle and had a large load on the unit. Customer removed the clothing items and I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed and I found no signs of a leak. I tilted the unit back to inspect and found some dry water spots on the inside of the front panel. I found no other evidence of leaks on the unit. I manually tested the fill valve and found it operating/filling properly. Due to not being able to duplicate the issue, I made recommendations for use and care, as well as detergent and fabric softener use (water softener system). No water leaks observed during service, job completed. No parts installed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Copperas Cove, TX 76522

Robert

Job Details: 10/22/2024

WMH31017HS10 Arrived for a otr microwave with venting issues per client. On arrival tested vent product worked as designed. Further inspection found product venting as it should instructed client how product works no parts used .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Pflugerville, TX 78660

Leonardo

Job Details: 10/22/2024

Arrived on site to test unit for unit not washing. Test unit and found float sitting in the up position making unit think it was full of water. Secured float to bottom position to allow water to go in. Test unit and unit washing correctly job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Leander, TX 78641

Miguel

Job Details: 10/22/2024

Arrived on site for dishwasher leaking. Found leaking from under sump. From where wash motor and sump meet. Also found gasket warped. Replaced stamp assembly and door gasket. Verified operation. Call complete. No leaks.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near San Marcos, TX 78666

Tim M

Job Details: 10/22/2024

"Arrived on site to replace previously diagnosed part. Replaced drain hose (W11551765) and tested unit, leak has been eliminated and unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78741

Ryan B

Job Details: 10/22/2024

"Arrived on site to replace gearcase, belt, and splutch diagnosed on previous trip. Replaced gearcase, splutch and belt, and Washplate, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11454734 W10721967 W11239857 W11550891"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Marion, TX 78124

Andrew

Job Details: 10/22/2024

Arrived on site and replaced previously diagnosed valve assembly(W11614513). Unit is now working as designed. Customer stated they had ongoing issues of sediment building up in valves with previous washer. Recommended to customer to install in-line water filter to prevent any damage to unit. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Austin, TX 78723

Leonardo

Job Details: 10/22/2024

Arrived on site to test unit for unit tripping breaker. Replaced broiler and bake elements and turned oven on to 500?. Unit pre heated correctly job complete.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Pflugerville, TX 78660

Scott

Job Details: 10/22/2024

Arrived on site for washer not starting . Ran diagnostics. Latch would click but not lock . Replaced latch W11670519. Reran diagnostics all checked normal. No water leaks detected. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ04

Near Pflugerville, TX 78660

Gerry C

Job Details: 10/22/2024

MFW2055FRZ04 Arrived to install sealed system. I evacuated the system and then installed the retrofitted compressor. I vacuumed to under 380 microns and then allowed additional settling time. I charged with the MFG calculated refrigerant charge and tested. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Temple, TX 76502

Tyler

Job Details: 10/22/2024

Arrived on site for washer not starting. On arrival confirmed failure and found a stable power supply from wall but control not responsive. I replaced control w11116590 and tested unit. Found no leaks and washer working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Pflugerville, TX 78660

Gerry C

Job Details: 10/21/2024

"WTW6157PB0 Arrived to inspect non-completion of cycle. Service test mode had F7E8, F7E9 and F7E3. I found the now style cover had trapped debris under it, and then melted to the rotor. After the cycle that issue occurred within had stopped, the friction/heat melted plastic re-solidified, welded itself to the rotor, requiring chiseling to remove the remnants. The rotor will need to be replaced along with the cover. No leaks observed during service. ; ordrng 1 W11627512 (Cover) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf757sdhz04

Near Georgetown, TX 78626

Wesley

Job Details: 10/21/2024

"Arrived onsite and replaced the ice bin door, the icemaker and dampener control. Unit is now operating within specs and advised customer on repair. All checks good. W11658802, WPW10479155, W11171728"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78748

Tim M

Job Details: 10/21/2024

"Arrived on site to replace previously diagnosed parts. Replaced gearcase (W11449840), splutch assembly (W10721967) and actuator (W11481722). Ran a diagnostic cycle, all components are properly engaging. Ran a calibration cycle as well, unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78744

James K

Job Details: 10/21/2024

"KRMF706ESS04 Arrived on site for unit inside lights not working, unit not properly cooling and ice/water not dispensing. Upon arrival, found dispenser light and paddle working but no water or ice dispensing. Valve is not getting energized and auger does not turn. All lights inside not working and crisper drawer UI not lighting up. Confirmed left door harness and crisper drawer rail harness is no severed. Unable to test certain modes in diagnostics. Ordering WPW10624574 power supply board, W10804160 LED board, WPW10675033 control, W11330971 panel UI and W11683244 LED. No water leaks detected at this time. Customer agreed to reschedule Oct 24; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power supply board) and 1 W10804160 (LED board) and 1 W11330971 (Panel UI) and 1 W11683244 (LED)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/21/2024

Arrived on site to replace bottom spray arm and bottom seal. Replaced both parts ran unit for 20 minutes no leaks present at this time job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Buda, TX 78610

Leonardo

Job Details: 10/21/2024

Arrived on site to test unit for water coming out of the vent when you open the door. Removed front panel test unit and found damaged gasket on vent. Replaced vent test unit and unit test good job complete. WPW10428211

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Austin, TX 78753

Joe Z

Job Details: 10/21/2024

Arrived on site to install previously ordered part. Replaced ice container assembly. Unit is operating as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HBS00

Near Austin, TX 78704

Luis

Job Details: 10/21/2024

"Arrived on site for water leaking. Ran diagnostic found pump not sending voltage to valve,pulled unit out found leak at tube,replaced tube turned on water source no leaks at tube,replaced pump ran diagnostic all test passed,checked connections no leaks. W11542867,8212547rp; used 1 W11542867 (Pump), and 1 8212547rp (Tube) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Austin, TX 78747

Ryan B

Job Details: 10/21/2024

Arrived on site to inspect unit for not spinning water out of clothes. Upon closer inspection error code f0e5 for out of balance loads. Found basket touching back right corner. Leveled unit found play in basket and gearcase to where drum could shift left or right attempted to remove wash plate to inspect basket and gear case was unable to remove Washplate. Ran diagnostic cycle unit when trying to agitate worked itself loose and canceled the diagnostic cycle. Will need to order gearcase and Washplate and return. Rescheduled for 10/24; ordrng 1 W11550891 (Agitator) and 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Leander, TX 78641

Miguel

Job Details: 10/21/2024

Arrived on site for control screen locked. Will not reset after resetting breaker. Verified proper voltage. Verified proper connection and good continuity through harness. Replaced console. Verified operation. Call complete. W11600370

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Leander, TX 78641

Miguel

Job Details: 10/21/2024

"Arrived on site for oven not heating. Unoccupied home. Entered diagnsotics and found f1e1 and f9e0. Removed from wall. Found L1-l2=126, l1-n=252v, l2-n=0v. L1 -g=126, n-g=126, l2-g=126. Advised voltage needs to be corrected. Call complete."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW11

Near Waco, TX 76704

Tyler

Job Details: 10/21/2024

Arrived on site for refrigerator needing to be charged with r600. On arrival confirmed unit held vac from prior visit and I recharged system with 50g of r600. Found frost pattern even and no uv dye signs. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78737

Tim M

Job Details: 10/21/2024

"Arrived on site to test unit for off balance loads. Upon arrival customer stated any load they put into the unit, unit will start to walk. Tested unit found suspension is extremely bouncy and unit is not level. Replaced suspension (W11130362) and leveled unit, ran a diagnostic cycle, unit is now spinning uniformly with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, TX 78640

Tim M

Job Details: 10/21/2024

"Arrived on site to test unit for drum loose. Upon arrival customer demonstrated that the basket moves very easily from side to side and front to back. Removed top of the unit and showed to customer its part of how the unit was designed and is completely normal. Advised to keep loads at 20-40% of the basket for optimum performance. Unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Jarrell, TX 76537

Gerry C

Job Details: 10/21/2024

"WRF535SWHV05 Arrived to install previously diagnosed and ordered sealed system components. I evacuated the system, noting what was likely a full charge and then removed and replaced the compressor, service port and dye drier. Vacuuming the system to 320 microns and allowing additional leak testing time, I chatted with the MFG calculated refrigerant charge and tested. The machine operated as expected and thermography revealed the expected high side heat signatures. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Austin, TX 78703

Luis

Job Details: 10/21/2024

"Arrived on site. Per customer unit stopped working for 1 day,unit has started working since that issue,unit cooling,ran diagnostics all test passed,changed defrost setting to basic unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Austin, TX 78744

Ryan B

Job Details: 10/21/2024

"Arrived on site to inspect unit for no power. Upon arrival found unit tripping breaker during bake cycle. Informed customer of ongoing issue with GFCI breakers and nuissance tripping. Will need to order bake, broil and control to combat nuissance tripping. Rescheduled for 10/25; schdld next appmnt for 10/25 FRI AM"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mustang Ridge, TX 78610

Andrew

Job Details: 10/21/2024

"Arrived on site to test unit for grinding noise. Found excessive play in gearcase. Also found pulley shield was grinding against cam assembly. Recommending gearcase, cam, belt, suspension, and pulley shield. Scheduled for 10/24. No parts replaced at this time. ; ordrng 1 W11217817 (Suspension) and 1 W10919191 (Wash plate) and 1 W11239857 (Belt) and 1 W11409708 (Pulley cover)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Austin, TX 78727

Andrew R

Job Details: 10/21/2024

Arrived onsite for dishwasher leaking from bottom of unit. Upon arrival I ran a test cycle and found the leak to be dripping from the float switch catch. I inspected the inside of the unit and found excessive suds buildup. The suds are creating a water way for the water to go past the float switch and cause a drip leak on the bottom of the unit. I poured some cooking oil into the tub to break the suds down and watched the unit from below to see if leak continued. The leak stopped and at the end of the cycle I found no suds buildup in the unit. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW06

Near Austin, TX 78728

Andrew R

Job Details: 10/21/2024

Arrived onsite for previously diagnosed issue. I greased up the shaft going into the hinges and also found the thick bushing to be on the top of rc compartment not the bottom. I changed the positions of bushings and noise still persists. The noise is coming from behind the hinge indicating that the frame might be twisted. I reported my findings with techline and put the unit back together. Techline is going to research what could be going on. Installed WP542638 GREASE.SR 7740152963 Spoke with Robert; O-emld tckt

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6FS2

Near Leander, TX 78645

Daniel A

Job Details: 10/21/2024

"Arrived on site to inspect vent hood not operating. Upon further inspection, I gained access to to the blower and found that the motor had seized. I verified that the motor was receiving proper voltage from the control. I replaced the blower-fan and reassembled the unit. I tested the vent hood and it is now operating as designed. W11354646"

We serviced a

KITCHENAID DISHWASHER

Model KDI-17

Near Austin, TX 78750

Andrew R

Job Details: 10/21/2024

"Arrived onsite for dishwasher not cleaning properly. Upon arrival customer stated the unit washes fine however, the upper rack and wheels and lower rack and wheels are falling apart and rusting. Could not find a parts list for this ML number. Unit will need upper rack, wheels, rails, lower rack, and lower rack wheels. Put in parts research. ; ordrng 1 Partsresearch (Upper rack) and 4 Partsresearch (Upper rack wheels)s and 2 Partsresearch (Upper rack rails and wheels)s and 1 Partsresearch (Lower rack) and 8 Partsresearch (Lower rack wheels)s"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL03

Near Austin, TX 78731

Matthew

Job Details: 10/21/2024

Arrived onsite for unit not starting a heat cycle without holding the door closed. Found door warped. Called techline and spoke to Joe SR#7740155177. Put a level to the unit and found right side bowed down. Also there is no model/sn tag on the unit. For claim to be processed that info is needed. Tech recommended ordering inner and outer door. Once model and sn info are handy we can then proceed with ordering door parts. Customer to request continuation once that happens. Office to reschedule

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Hutto, TX 78634

Gerry C

Job Details: 10/21/2024

"WDF331PAMS0 Arrived to inspect washability issues. Discussion with the customer revealed the machine would stop circulating after approximately 20 minutes into the cycle. I removed and replaced the sump assembly and inspected the pump, confirming my suspicions the pump was overheating and locking up. Testing showed all functions returned to normal and I discussed detergent type and amount with the customer. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, TX 78628

David Z

Job Details: 10/21/2024

"Arrived on site to diagnose refrigerator with no cooling present. Examined unit and found compressor is not turning on, condenser fan also not turning on. Checked voltages and found I had 120v going to both components, and a good neutral. On closer inspection I found the condenser tubing had been routed / bent and blocked the condenser fan blade, so condenser fan wasn't running. Fixed the tubing and condenser fan came on, but compressor still wouldn't start. Found the inverter blinking 4 times indicating compressor failure. I checked the compressor pins and found them all within spec. I retrieved an invertor and replaced. Found compressor is still not turning on. Due to the condenser fan not running the compressor is likely overheated/locked and will require replacement. Returning tech should first check for BURNOUT signs. Ordering sealed system parts. Office to schedule with SS tech.; ordrng 1 W11742389 (Main Control) and 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 W11546605 (Evap)"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ0

Near Granite Shoals, TX 78654

Lou

Job Details: 10/21/2024

"Arrived on site to inspect range not working. Upon further inspection, the customer advised that they had another service company repair the unit and they wanted to get the manufacturer to help cover the cost of repairs. Being as this is a Safety Call, I pulled the unit out onto my floor protector and gained access to the switches and terminal block. The customer provided receipts from previous companys repairs, which showed the front right burner switch, main harness and power cord were replaced. I found the power cord at the terminal block was not wired properly as the ground was attached to the neutral on the block and not the chassis. I re-wired the power cord and removed the ground strap and reassembled the unit and tested. Unit is operating as designed. I contacted the Safety Team and spoke to Elimarie and advised of the situation and my findings and repairs. Elimarie advised that the documented notes to Ref#7740022104. I advised the customer of my conversation and provided the reference number along with my company business card. Job completed. No parts installed."

We serviced a

WHIRLPOOL WASHER

Model MVW6500MW0

Near Salado, TX 76571

Sterling

Job Details: 10/21/2024

"On arrival verified complaint of intermittent not spinning. Visual inspection shows splutvh has cuts but no sign of the debris that caused it. All other components are in position and un damaged. Check motor windings at 5.7 for both windings. Ran diag and found no error codes. ran test cycle and all components functioned correctly. Spoke to TL ordering lower harness w11591637 and clip W11284522 per sp. 7740150161. Reschedule for 10-25 returning tech to install splutch/cam, lower harness, and clip. ; ordrng 1 W11591637 (Lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Marble Falls, TX 78654

Lou

Job Details: 10/21/2024

"Arrived on site to inspect refrigerator noises. Upon further inspection, I placed the unit in diagnostics and tested the damper control in test 3 and immediately it began to make a rattling noise that the customer identified. I gained access to the damper and removed and replaced the damper control and retested. Unit is operating as designed. After reassembling the RC section I retested again and it continues to operate as designed. No water leaks observed during service, job completed. WPW10479155"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Blanco, TX 78606

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for FC not cooling. Found evap motor not engaging in service test 56. Replaced evap cover and unit is now working as designed. No leaks detected. Job complete.

We serviced a

JENN-AIR OVEN

Model JDRP536WP03

Near Blanco, TX 78606

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for not heating properly. Found elements were heating properly. Noticed temps fluctuating on display. Recommending oven sensor and control replacement. Rescheduled for 10/28. Nonparts replaced at this time. ; ordrng 1 WPW10131825 (Oven sensor)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Kyle, TX 78640

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for gas smells when oven in use. Opened oven door and could smell gas instantly with unit off. Accessed rear of unit and found no pipe dope or teflon tape on nipple between regulator and gas supply line. Applied bubble solution and instantly started to bubble. Showed leak to customer. Applied pipe dope and no longer leaking. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRBR109ESS05

Near Horseshoe Bay, TX 78657

Lou

Job Details: 10/21/2024

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice bin empty and tested the ice maker. It harvested as designed but I never heard the valve come on and no water was dispensed into the tray. I pulled the unit out onto my floor protector and gained access to the valve and found the valve harness not plugged into the valve correctly. Corrected the harness and retested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS08

Near Cedar Park, TX 78613

Daniel A

Job Details: 10/21/2024

"Arrived on site to install previously diagnosed and ordered part. I installed the damper control and the control and ui control, however the ui control appears to be defective as I cannot enter programming mode or change the program number. I am order a new UI.no water leaks observed during service. WPW10120827 WPW10594329 W11674464. Office to schedule return service.; ordrng 1 W11674464 (Ui control)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Driftwood, TX 78619

Leonardo

Job Details: 10/21/2024

Arrived on site to test unit for center glass broken. Found center window pack glass broken replaced center pack glass test unit and unit test good job complete. WPW10347596

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Austin, TX 78731

Matthew

Job Details: 10/21/2024

Arrived onsite for unit icing over in freezer section near ice maker. On arrival found no buildup. Spoke to customer and customer had cleared out ice. Ran several tests on icemaker but found no leaks. Did find a piece of foam near the fuel tube area possibly causing an obstruction during the fill. Removed foam. Unit is currently operating as designed. Customer will monitor and notify us along with pictures if issues reoccur. Drop complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Marble Falls, TX 78654

Daniel A

Job Details: 10/21/2024

Arrived on site to inspect refrigerator water dispenser not dispensing and freezer light not coming on. Upon further inspection I found that the tip part of the dispenser cover was broken. I next gained access to to the rear of the unit and found that the wiring connector to the valve was disconnected. I connected the harness and replaced the dispenser cover. I next addressed the light in the freezer and found that is was operating without issue. I could see that a little condensation was formed near it and froze and sometimes this can cause it to get stuck occasionally. I advised the customer of my findings. No water leaks observed during service. The unit is operating as designed. W11519867

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM04

Near Austin, TX 78753

Joe Z

Job Details: 10/21/2024

"Arrived on site to further diagnose unit for possible defrost issues. Upon arrival, unit was moved to a vacant apartment and thawed. Ran diagnostics and defrost is operating correctly. Found evaporator motor is seized. Ran evaporator test and confirmed issue with motor. Replaced evaporator motor WP2315539 and test unit unit is now operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78130

Andrey

Job Details: 10/21/2024

"Arrived on site to test unit for water leak, tested unit found pin holes in 1/4 and 5/16 water lines used fittings to fix, unit is now running as designed, no leaks detected job complete installed WP2300868, WP2198677"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, TX 78132

Andrey

Job Details: 10/21/2024

"Arrived on site to test unit for squeaking noise and residue on cloth, tested unit found all components activating properly but right towards the end the cam slips, creating a screeching noise, explained to customer that white residue is not coming from the washer but unresolved detergent, advised customer to put detergent in first before clothes and use the required amount, for screeching noise will need to replace cam, belt and shift actuator, ordered parts rescheduled for 10/25; ordrng 1 W11481722 (Shift actuator) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Austin, TX 78721

Joe Z

Job Details: 10/21/2024

Arrived on site to replace damaged FC door. Replaced FC door W11435329. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV01

Near Georgetown, TX 78628

Gerry C

Job Details: 10/21/2024

"WRS321SDHV01 Arrived to install sealed system components that were already diagnosed. I found the system with only 5PSI and inspected the pre-cooler, finding corrosion and resultant leak, under the plastic jacketing. I removed and replaced the pre-cooler, compressor, service port and dye drier and vacuumed. I was able to achieve 240 microns and it held through additional leak-down testing. I charged with the MFG prescribed refrigerant charge and tested. No leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Round Rock, TX 78664

David Z

Job Details: 10/21/2024

Arrived on site to install new floor plate to resolve warped panel. Verified proper fitment. Repair completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Austin, TX 78717

Daniel A

Job Details: 10/21/2024

"Arrived on site to inspect dishwasher not starting cycle and the indicator flashing clean. Upon further inspection, I placed the unit into diagnostics and observed the F8E1 F8E4. F9E1. The customer informed me that when then issue happened she observed a full layer of suds in the tub. I ran a test cycle and monitored the unit for any leaks, I did not observed any leaks during my test and all functions are operating as designed. I concluded that the dishwasher experienced an over suds event which caused the water level to rise and flow to the drip pan triggering the float switch. I advised the customer of my findings and instructed proper detergent and rinse add usage. No parts installed and no water leaks observed during service."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TS0

Near Hutto, TX 78634

Gerry C

Job Details: 10/21/2024

"FFSS2615TS0 Arrived to inspect cooling issues. Upon my arrival, I tested temperatures and found the FC at -5 and the RC at 33. The customer advised the machine had just went through a loss of cooling prior to our return and they could also hear a vibration/rattle noise. Inspection of the evaporator area revealed water from the ice maker fill tube had been trickling down the back wall, in similar fashion to another brands known issue. I was able to insert a flow corrective device into the fill tube and then verified the leaking fill tube issue was fully resolved. Warranty service applied. No leaks of the water supply observed during service."

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near McGregor, TX 76657

Sterling

Job Details: 10/21/2024

On arrival verified compaint of not finsing cycle. Ran diag and found error code f3e1. Replaced pressure switch and unit still drains constantl Needs main control. Ordering main control. W11201273 reschedule for 10/28; ordrng 1 W11201273 (Main control)

We serviced a

WHIRLPOOL OVEN

Model WOED5030LZ00

Near Georgetown, TX 78628

Wesley

Job Details: 10/21/2024

Arrived onsite for glitching panel and replaced console and configured for the correct model and serial. All else checks good. W11659265

We serviced a

WHIRLPOOL DRYER

Model WED6400SB1

Near Killeen, TX 76549

Robert

Job Details: 10/21/2024

WED6400SB1 Arrived on site for a dryer not starting per client. On arrival found product powered on but wouldn't start. Further inspection found the thermal fuse had failed. I used my own in truck stock. Tested product powered on and started heating . Product works as it's designed.

We serviced a

MAYTAG REFRIGERATOR

Model MSB27C2XAM00

Near Cedar Creek, TX 78612

James K

Job Details: 10/21/2024

"MSB27C2XAM00 Arrived on site for unit not cooling. Upon arrival, proceeded to enter test mode 4 and found CFM and compressor not running. Proceeded to replace WPW10197428 start device and W11088499 main control. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Kyle, TX 78640

Tim M

Job Details: 10/21/2024

"Arrived on site to test unit for light not working. Upon arrival customer stated unit should still be in warranty. Provided closing documents, sent to claims department. Unit is in warranty. Inspected unit found bulb has shattered and could not unscrew the broken parts. Replaced socket (W10210871) and checked voltage coming to the socket, 120V. Advised customers to buy a replacement bulb and make sure unit is unplugged before installing. Unit is running as designed, job complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, TX 78702

Ryan B

Job Details: 10/21/2024

"Arrived on site to inspect unit for lid being locked. Upon closer inspection found wire severed leading to pump. Reattached wire, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"