"Arrived on site to install previously diagnosed and ordered part. Due to the diffuser/damper (W11164593) failure, I removed and replaced the part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer that was not heating. Ran unit and found it powers on and spins, but generates no heat. Checked safety devices and found all good, heating element good. Checked incoming voltage and found L1 only has 40v present, and missing voltage. Advised customer needs to contact an electrician to come out and resolve the dropped voltage. Call complete."

Arrived onsite to replace PCB board per tech line recommendations. Replaced board and tested. Unit is operating as designed. Job complete

Arrived on site to diagnose an oven that was not heating properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and possible causes of issue.

"Arrived on site to follow up on washer that was tripping breaker during certain loads. Tested unit and found no error codes present. Ran high speed spin and found no problems present. Called into tech line and performed tech line tests. Found no shorts in unit. Found unit is on a GFCI breaker, which is known to have compatability issues with product under certain loads, SR77344978705. Per SP W11525530, provided info for Eaton breakers to follow up / contact electrician. Unit working as designed. Call complete."

"Arrived on site to test unit for Loud squeaking noise at the beginning of cycle, tested unit found squeaking noise coming from motor mount, applied sound pads to dampen the sound, also idler pulley was not turning freely removed wheel and cleaned the shaft, replaced idler wheel from car stock, tested unit unit is now running as designed, no leaks detected job complete"

Arrived onsite and repaired broken harness. Using truck stock w11335100 Unit is now operating as designed.advised customer on repair. All checks good. ; used 1 W11335100 ( Lower harness) from stock

Arrived onsite to perform sp W11540964 - Special Project S17304. Upon arrival I installed new heating element and tested unit and found unit operating as designed. No leaks Job complete

Arrived on site for washing machine going out of balance. I inspected the unit and work area. The customer provided a video of what was happening. I inspected the gearcase and hub. I found both in good condition. I tested the suspension and found them uneven. I replaced the suspension and retested. The unit is working as designed. Job complete.

Arrived on site to install previously diagnose timer belt switch and cycling stat. Upon arrival reconfirmed issue and installed required parts then reassembled and tested unit and found dryer working as designed. Call complete

Arrived on site for oven not heating properly . Ran diagnostics and found oven was about 25-30 lower then temp probe . Got into calibration and found unit calibration set for 30. Reset calibration to zero and reran calibration. Unit is within heating range now .Job complete

"Arrived on site to replace previously diagnosed FC door, replaced door, tested ice maker, all components are working properly, job complete"

"Arrived on site and inspected range and found all burners are working properly. Issue customer has is them turning off and on while she is cooking. Explain that this is due to a safety standards implemented in 2018, UL 858. Range elements are operating normally and cannot be adjusted or changed, job complete"

"Arrived on site to test unit for filter not locking in place properly. Found 3 metal rings sitting underneath filter preventing it from locking in place. Removed obstruction, unit works as designed. Job complete."

Arrived on site for whirlpool range leaking gas. I inspected the unit and work area. I used the gas detector and found the leak at the line at the wall. I found pipe dope was used on the compression fitting side of the line not allowing it to compress and seal. I removed the pipe dope and cleaned out the threads. I reattached the line and monitored the line for several minuets. It is no longer leaking. Job complete.

"Arrived onsite to replace suspension , washplate and hub assembly. After replacement calibrated and tested unit. Unit is functioning properly. Control is not an issue. Job complete"

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit was slowing down ice production and then completely quit. The unit was in the middle of making ice and I heard the recirculation pump having a hard time recirculating the water due to low water inside of the reservoir. Ran the unit through diagnostics and found the unit barely filling with any water when the unit was trying to fill the reservoir. Removed the filter and found immediate water flow difference. Had the customer replace the filter and found water flowing and operating as designed. Ran through a nice making cycle and found the unit filling and operating as designed. Call complete.

"KRFC704FPS04 Arrived to instal previously diagnosed and ordered part. I re-formed the gasket due to common shipping folding and subsequent deformation. The gasket being able to be successfully re-formed, I installed and tested. The chassis required light squaring and adjustment. Operational test good, no leaks observed during service. All funds collected on prior service."

Arrived on site to test unit for door falling. Test unit and found and left hinge. Replaced hinge test unit and unit test good job complete.

Arrived on site to install previous diagnosed parts. I gained access to the actuator and replaced it with new. I replaced the control and calibrated it. I ran a diagnostic cycle and found the unit working as designed. Job complete.

Arrived on site to test unit for no power. Test unit and found tod disconnected not sending power to elements. Secured connection test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator that is making unusual noise. Found icmaker tilted causing cubes in front of tray to be too big. Releveled unit and all is working properly at this time. Also advised customer on expansion noise during defrost. No leaks were found at time of service and job is complete.

"Arrived onsite for a refrigerator that has a broken ice maker again. Inspected unit and work area. Did confirm the customers complaint with the icemaker being bowed and not operating properly. The customer advised that the cubes that were coming out or normal sized and the unit seem to have been running fine for the last three months up until about a week ago. I called Whirlpool Techline due to ongoing issues and spoke to Rich SR# 7734974343. He advised that because the unit is not over filling and creating an ice slab, the issue would have to be something customer related or something odd that is not typical of normal operation. We checked the liner for the door up against the icemaker and did not find any deformities. He advised that the issue could be with the customer putting things up in the ice container to cool them down quickly or issues with excess frost build up around the ice maker due to the door being opened for too long. He advised that there would be nothing within the icemaker itself that would cause this issue unless if it was a failed icemaker but couldnt imagine having two bad icemakers in a row. He advised to replace the icemaker and to call back if any other issue persist. I replaced the ice maker and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to diagnose a washer that is not cycling properly. Found capacitor open causing motor error code. Replaced capacitor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for a washing machine that is leaking. Inspected unit and work area. Did confirm the customers complaint and found two tears in the door gasket. Replaced the Bellow and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.

Arrived onsite for SAFTEY gas leak. Upon arrival inspected unit and found broken knob for right front burner. The knob is not securely shutting off gas valve. Called SAFTEY with finding. SAGTEY gave SR#7734959772. Customer will order a knob her self. No leaks present at this time. Job complete

Arrived onsite for SEAL AROUND DOOR IS LOOSE AND FALLING APART. Upon arrival inspected unit and door seal has failed. Need to replace seal. Replaced door seal. Job complete

"Arrived on site to test unit for noise, customer stated that during fill cycle the water pipes make a thumping noise, ran test cycle on washer, all components are activating properly and no unusual sound detected from washer, advised customer to call a plumber and possibly look into installing water Arrestors , unit is running as designed no leaks detected job complete"

Arrived on site to test unit for not cooling properly. Found evap completely frosted over restricting air flow. Found brown connection to defrost element was popped out of molex connection. Secured connection and taped. Unit working as designed. Advised customer to leave unit unplugged and allow to thaw properly for 24hrs to ensure evap does not frost over again. Job complete.

Arrived on site to replace previously ordered parts for washer. Replaced control and motor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for no ice production. Found ice maker mold had ice in it but icemaker not responding. Replaced icemaker, unit working as designed. No leaks detected. Job complete."

Arrived on site to resolve outer glass and name plate. Replaced both parts test unit and inky test good job complete.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found hollows in cabinet of unit and heavy moisture build up freezing air channels shut. Insulation failure can not be repaired and unit will need to be replaced. Left message for owner but couldn't reach them to inform them on findings.

Arrived on site to replace both racks and pads. Replaced all parts test unit and unit test good job complete.

"Arrived on site for a refrigerator that is making different size cubes and is clumping ice. Inspected unit and work area. The customer advised that ice is clumping inside his ice container and its causing him not to be able to dispense ice. Did confirm the customers complaint and found the fill cup on the icemaker frozen over causing the issue with water leaking into the icemaker and ice bucket. Removed the ice buildup and tested the unit. The unit began to work and operate as designed. The customer also complained about his unit tripping the breaker when it was on the plug behind the refrigerator. He had the unit plugged into another outlet and advised that the unit has been working ever since on that outlet and extension cord. I checked his breaker box and found that the plug behind the refrigerator was a part of a series of kitchen plugs inside the kitchen and the lights above the kitchen. Did advise the customer that it is most likely that when the unit is playing the highest amount of amperage and other things are being plugged in and running, it is over-amping the breaker. With the unit not tripping the other breaker that they have the unit plugged into for over a week, it would indicate that the issue was not with the refrigerator. Advise the customer to get a dedicated circuit to his refrigerator for this issue to correct his problem. Call complete."

Arrived on site to test unit for F3E0 error code. Test unit and found bad control board. Replaced board test unit by heating to 375? and unit test good job complete.

Arrived on site to install previous diagnosed parts. I installed the new insulation. I ran the unit and found the noise has been lowered to acceptable ranges. Job complete.

"Arrived on site and inspected range and found wires are pinched to DSI board between metal pan and spacer. This is causing breaker to trip, after reseating harness and repairing insulation range is heating properly. With range moved forward there is a dent on the left hand side. Side panel, top and fan at minimum would be needed to repair it. Homeowner would prefer a new unit and is going to speak with builder before accepting repair attempt, job complete"

Arrived on site dryer not powering up . Found no voltage at block . Found breakers tripped . Tried resetting . But keeps tripping . Recommended customer to get electrician out to look at breaker and outlet . Also recommended to try and get rid of gfi breaker and put a standard one in . Job complete

Arrived on site for dryer not heating. Upon arrival confirmed issue. Found cause of failure was element coil breaking. Also found large signs of clog in exhaust vent in home. Replaced element and found dryer functioning as designed. Instructed customer on getting a dryer vent cleaning prior to using dryer. Call complete

"Arrived on site to replace previously diagnosed UI and control. Customer stated unit has been working great. Replaced UI, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for water leak, tested unit found sump has warped causing it to break seal, a drain pipe is in the way and the dishwasher cant be forced in, doing that will tilt dishwasher forward causing water to leak, replaced sump ran diagnostics all components are running good no leaks detected job complete"

"Arrived on site to test unit for door not closing properly, tested unit found bottom door not closing properly due to a metal bracket not attached properly, removed bracket and attached properly, door is not closing as designed, unit is functioning as designed job complete"

Arrived on site and replaced damaged door handle. Unit working as designed. Job complete.

Arrived onsite to install previously ordered parts. Replaced UI W10879587. Unit is operating as designed. No gas leaks present at this time. Job complete

"Arrived onsite for Vibration, Walking or Off Balance. Upon arrival inspected unit and found shipping bolts still mounted.Remove shipping bolts, Tested unit. Unit is now operating as designed. No water leaks detected at this time. Job complete"

"Arrived on site to inspect venthood damper not closing. Upon further inspection, I tested the vent on all speeds and could not r the damper open or close. I removed the upper and lower chimneys and removed the vent tube and retested the unit and found the right side of the damper was bent and closing properly. I removed and replaced the damper assembly (W10847841) and tested and unit is operating as designed. I reassembled the vent tube and chimney and retested and unit continues to operate as designed. Cleaned the unit with stainless steel cleaner. Job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new lid and one hing. And tested unit several times and found unit operating as designed. Job complete. No leaks at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Due to the drum springs being damaged, I removed and replaced the springs (W11314394) and inspected the suspension shocks, bellow, drain pump & hoses and all parts are good. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for freezer with frost issue. Called talked with Gary, he said unit is not a frost free unit. I looked for gaps in the seal in found none. Tested the temp and it held at 0? for 10 mins. The unit is working as designed. No water leaks detected during service."

"Arrived on site to inspect refrigerator ice maker shut off arm fell off. Upon further inspection, I found the shut off arm sitting on the counter. I re-installed the arm and demonstrated to the customer how to do so. Ice maker had just harvested a batch of ice. Tested the on off functions and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for not making ice. Test icemaker and is not calling for water. Need to replace ice maker. Replaced ice maker and ice maker now calls for water. No leaks present at this time. Job complete

Arrrived onsite for a dryer that is shutting off and tripping the breaker after the unit starts. Inspected the unit and work area. Confirmed the customers complaint and found the unit over-amping. Replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to diagnose a washer that is not draining. Found drain pump clogged with debris and cleaned out pump. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for washer not agitating or spinning. Upon arrival inspected unit. Ran test and found failure in agitating and spin cycle. Inspected underneath unit and found capacitor failed and is leaking. Replaced faulty capacitor. Tested unit and unit is now functioning properly. Job complete

Arrived on site for whirlpool range not powering on. I inspected the unit and work area. I tested the cooktop and found all but the left front burner coming on. I found the control not powering on either. I gained access to the terminal block and found L2 loose. I tightened L2 down. I inspected the harness and found some of the lines pinched. I corrected the harness. And powered the unit back on. I found the control working. All burners turning on and the bake is now working. The unit is working as designed. Job complete.

"Arrived on site to diagnose refrigerator that is overcooling in the RC. Examined unit and found damper is stuck open. Cycled in diagnostic mode and it did not change, door just grinds and does not close. Need to replace damper assembly. Customer also requested replacement of fresh filter and water filter as well.ordrng 1 241853801 (Damper) and 1 ULTRAWF (Water filter) and 1 EAFCBF (Fresh Filter)"

Arrived on site to test unit for not spinning. Found motor seized. No obstructions present. Recommend replacing drive motor. ordrng 1 DC96-00790G (Motor assembly)

"Arrived on site for dishwasher, inspected unit and work area. Arrived to install new sump and motor under warranty, while I was removing the defective part found that the float assembly was broken. I advised him not to use until it was fixed. Returning tech to make sure no leaks are present after replacing float. ordrng 1 WPW10195036 (Float assembly)"

"Arrived to inspect leak. I observed all functions of the unit from below the sump area and found no issues. Removing the door panel, I discovered water would bubble and churn in only one spot at the lower door area, which would cause foaming of even the lightest amount of detergent and eventual spill over of the foam. Moving the lower spray arm caused the bubbling area to move to a different part of the door and I could not hear rotation of the arm during testing. I found debris within the propulsion jets of the lower spray arm and removed it. The issue was not resolved and I discovered the internal gearing for the water spray system was not operable and locked up. The issue prevented the arm from moving, especially coupled with the debris in the jets. The lower spray arm will need to be replaced and we will clip in the element to the front mount at that time as well. No leaks of the water supply or drain observed during service. Part 85.49.; ordrng 1 W10837249 (Lower Spray Arm)"

On site for refrigerator meeting previously diagnose doors. Upon arrival installed parts and found during process at freezer door was scratched and dented in missing small chunks of the outer liner. ordrng 1 LW10638683 (Fc door) and 1 W10884775 (Nameplate)

"Arrived on site to test unit for latch broken. Replaced latch and found wires to drain pump were pulled out of molex connection. Installed spade connections, unit working as designed. Needing bezel; ordrng 1 W11643703 (Bezel)"

"Arrived on site for unit running long time and making a lot of noise . Found low water filling and when running diagnostics, fill switch was resting bin full went no water was in bin. Ordering valve and rec pump and bin thermistor . Ran resistance and found out of range, gettin 6 k and thermistor is buried in ice . No water leaks detected at time of service . ordrng 1 W10511923 (Bin thermistor)"

"Arrived onsite for WASHER WILL NOT START. Upon arrival test unit and Would not respond. Checked polarity and is correct. Accessed control and am getting 120v , also getting 5mv to console. Am unable to run diagnostics. Need to replace control and console before being able to check other components. ordrng 1 W10916649 (Control) and 1 W11226503 (Console) and 1 AUTHO (AUTHO)"

Arrived onsite for burner not igniting. On inspection the left front burner was not lighting. Attempted to remove the screws in broke the screw heads of of the burner. Got the burner off found the simmer orifice was clogged. Clean the orifice up and reinstalled. The burner started working after it was cleaned. Ordering new screws and orifice holder. No gas leaks detected during service.; ordrng 2 W11323261 (Burner screws)s and 1 W11337062 (Orifice holder) and 1 W11580024 (Ignitor)

Arrived on site and inspected washer and found customer has a video of it making noise during spin cycle. Inspected gear case assembly and found cam kit is grinding against itself and gear case is beginning to leak oil. Washer will need to be rebuilt.; ordrng 1 W11454734 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 W11550891 (Agitator) and 1 W11428524 (Capacitor)

"Arrived to inspect cooling issue. Upon inspection I found the compressor would run,but there was no heat on the high side discharge and no signs of cooling. I did not find any appearance of leaks within the evaporators. ordrng 1 W10832994 (Compressor) and 1 W11575003 (3-way Valve) and 1 WPW10143759 (Dye drier) and 1 W10913906 (Service Port) and 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 GCO (Tech GC)"

Arrived onsite for dishwasher not drying. On inspection found that there was no rinses aid in the unit. Filled the rinse aid and tested the unit and it was drying as designed. CX showed me where the unit was leaking from the left side of the door. Looks like the inner seal is letting water get by and run down the side of the unit. Ordering W11414078 inner seal. Water was detected during inspection ordering seal to fix. CX catching the water in a bowl.; ordrng 1 W11414078 (Seal)

"Arrived on site for dryer over heating, randomly turning off, and improperly drying. Found no errors on arrival. Found moister sensor fuse harness had now failed along with sensor electrodes. Ran diagnostics tests but couldnt get errors to appear. With new harness, electrodes, and possibly new ui/main controls.; ordrng 1 WPW10298258 (Harness wire) and 2 WP3387223 (Electrodes)s"

"Arrived on site to inspect cooktop burner caps and issues with the actual cooktop. Upon further inspection, the customer advised that when they use the front right burner with a large pan and try to adjust the burner knob, the knob is too hot to touch. I advised the customer that using a large pan/pot will require them to use the center burner, which they have been unable to do so because its missing a cap. I found the back left burner cap with a cap that doesnt even go to this model and the center burner missing the small center burner cap. Also found the cooktop badly scratched from installation. When I went to replace the cooktop, I found the new part had a rough finish when it should be smooth. I tried to clean the new cooktop with a microfiber cloth and stainless steel cleaner and the cloth would stick to the cooktop as if I were rubbing it on sandpaper. I installed the missing burner caps. I advised the customer that I would have to order another cooktop and the office will contact them when it arrives to schedule return service. No gas leaks detected during service.; ordrng 1 W10722085 (Cooktop) and 1 CNOTE (RETURNING TECH TO INSPECT COOKTOP BEFORE RETURNING) and 5 W10853046 (Bezel)s"

Arrived onsite for washer not turning on. Upon arrival found unit underneath carport. Unit not installed in proper location. Was able to run extension cord to power unit. Found display Flashing F5 on console and beeping repeatedly. Opened lid and tub was full of debris and rodent droppings. Took pics. Unit will need console and main board just to be able to properly diagnose. Will need to report findings to Assurant. Needs AUTHO before moving forward.;

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need to replace sump and motor. Part was not sent with me but its on order.

"Arrived on site and found water in overflow pan again, uninstalled, removed sound blanket and set dishwasher to run on normal and observed it for 30 min and didnt see any leaking. Could not speak with techline on site due to cellphone service. Techline said it is most likely a wasted item causing overflow into pan. Willl bring back all parts attached to tub and rebuild dishwasher 7734887931; ordrng 1 W11409866 (Tub) and 1 W10920122 (Support) and 1 W10920120 (Support) and 4 W11553484 (Tub wheel)s and 4 Tubwheel (W11580025)s and 4 W11561080 (Tub wheel)s and 1 W11535094 (Water inlet) and 1 W11416363 (Pump and motor) and 1 W11413963 (Control panel) and 1 W11414079 (Ui panel) and 1 W11545290 (Deflector) and 1 W11545539 (Gasket) and 1 W11416460 (Vent) and 1 W11559689 (Inner door) and 1 W11412300 (Dispenser) and 1 W11606677 (Door seal lower) and 4 Whiteplasticwheellocks (Parts research)s"

"Arrived on site for lid lock flashing . Found tub full of water and drain pump completely clogged . Tried running manual drain but water level not changing . Ordering , pump motor and 2nd man . Call to set return . No water leaks detected at time of service. ; ordrng 1 W11458345 (Drain pump) and 1 2ndman"

Arrived onsite for washer making a loud noise. On inspection found that the pulley shield was missing. The capacitor got caught in the belt And was ripped off the gearcase and got caught in the pulley. The capacitor was crushed in caused the loud noise. Ordering pulley shield W11409708 and splutch W10721967. No water leaks detected during service.; ordrng 1 W11409708 (Pulley shield) and 1 W10721967 (Splutch assembly) and 2 357640 (Pulley shield screws)s

"Arrived on site to test unit for no heat in oven, tested unit found bake and broil elements are good, but not getting and voltage to them from control, need control to fix issue, ordering control ; ordrng 1 W11544349 (Control)"

"Arrived on site for loud noise. Diagnosed loud noise from damper motor,ordering a new damper control ; ordrng 1 WPW10479155 (Damper control)"

Arrived onsite and found vent fan shorted. Connections good from control but no fan function. Ordering fan to repair. ; ordrng 1 W11441128 (Fan motor)

"Arrived on site for frost building up in freezer on left side . Found a lot of ice build up in rails and basket on . Ran Im harvest and four that ice maker is leaking . Replaced both rails . Ordering IM . Door is closing properly now . Left IM unplugged. No water leaks detected at time of service. Cal, to set return ; ordrng 1 W11456887 (Ice maker)"

"Arrived on site for washer stuck in spin cycle and burning smell. Ran diagnostics got 7-1, 7-6,7-7,0-5 . Found cap leaking . Replaced cap and ran diagnostics wash unit passed but motor is getting super hot . Ordering motor ,belt , cap just in case new one fails again and actuator. No water leaks detected at time of service. Call to set return ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11395618 (Cap) and 1 W11481722 (Actuator)"

Arrived on site for refrigerator not dispensing ice properly. Upon arrival confirmed issue. Found bucket had health/full amount of ice. Found cause of failure was loosened auger teeth/motor threading. Found after tightening auger tooth still slowly slipping. d customer for 11/08/22 to complete repairs with new auger motor and tooth. ; ordrng 1 WPW10317991 (Auger motor) and 1 WP63052-2 (Fork)

"Arrived on site to test unit for noise, test unit found motor has slipped out from the mounting bracket shredding the mounting it self, blower wheel and belt, unit is also missing 2 front panel mounting clips, replaced motor, blower wheel and repair kit, advised customer not to run unit because it will cause damage to the unit, ordering parts ; ordrng 2 WP98234 (Clip)s and 2 W10854425 (Clip front panel)s"

"Arrived on site for dishwasher, inspected unit and work area. Tested unit and found it leaking from diverter. I will be ordering the sump & motor assembly. Returning tech to collect the diverter and sump that we previously installed, per CS. Leaks where observed during service. ; ordrng 1 WPW10455260 (Sump&motor)"

Ive been on site for rains not turning oven functions on. Upon arrival confirmed issue and found no errors in diagnostics but I did find stealth bake element had blown leading to unit initially not heating. After installing bake element reassemble tested unit but found a power loss directly at the control going down to the bake element and will need with customer wants availability of part is known; ordrng 1 W11548762 (Control)

Arrived on site and inspected oven and found lights will turn on when door is open but not when button is pressed on control panel. Control panel would need to be replaced.; ordrng 1 W11600354 (Control panel)

Arrived onsite for Wash Cycle Not Advancing . Upon arrival ran diagnostics and got F7-E6 motor circuit open. Inspected capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor and unit now spins. Also found that intermittently you have to unplug control to reset it. For unit to operate.Need to replace control per SP W11624962. Ordering control W11556725. Office to schedule.; ordrng 1 W11556725 (Control)

"Arrive on site MW With malfunctioning bulb. On arrival I found that the bulb is burnt out I am ordering the bulb and returning with the control and panel. Set return trip for the 11/07/22.; ordrng 1 8206232A (40W LIGHT BULB, MW)"

"Arrived on site for micro combo, inspected unit and work area. CX complaint was not working. I verified and had stored error code F6E8. Called techline and spoke to Austin SR#7734966443 and tested a few connectors and found to have a bad appliance manager for microwave. Im ordering parts and returning on 11/08/22 AM. ; ordrng 1 W11325789 (MICROWAVE APLIANCE MANAGER)"

Arrived on site to test unit for not heating properly. Venting is not restricted. Found what appeared to be arcing on element connections. Replaced element and cutoffs. Found motor is not spinning properly. Recommend replacing motor. ; ordrng 1 279827 (Motor)

"Arrived on site for damage to the back on a wall oven. I inspected the unit and work area.when I arrived the customer was using the microwave. I pulled the unit from the cabinet and found the top and bottom back covers dented in. I found the vent cover under the unit dented. I removed the dented panels and found the bracket for the blower motor dented as well. I tested the oven elements, temperature sensor, and harness. I found all in range and nothing shorted to chassis. I ran a bake cycle at 350 degrees. I found the oven heating to 350 with no issues. The unit is working as designed. The office will when we eta on the parts. ; ordrng 1 W11166802 (Chassis divder) and 1 W10655463 (Left bracket) and 1 W11134657 (Rear cover bottom) and 1 W11244446 (Duct cover underneath) and 1 W11171004 (Cover rear top) and 2 WPY706189 (Screws)s"

Arrived on site to diagnose an oven that has damaged light. Found light lens cracked and it will need to be replaced to complete repairs. Documented issue with safety team. Office to set return appointment. File# 7734943768; ordrng 1 W11450856 (Lens)

Arrived on site for fridge deli drawer not closing properly. I inspected the unit and work area. I found the deli drawer inside the fresh food section wont close. I inspected the drawer and found the drawer stuck and not able to be disassembled. I am ordering all the drawer parts to be replaced. The office will when we have eta on parts.; ordrng 1 W11243759 (Shelf glass) and 1 WPW10346891 (Left slide) and 1 WPW10346890 (Right slide) and 1 W11257202 (Deli pan) and 1 WPW10396909 (Deli pan front) and 2 W11226546 (Rail)s

Arrived on site to test unit for not cooling. Found compressor seized up. Changed run cap and start device with no improvement. Recommend compressor replacement. Needing 2hrs on return visit. R600 and nitrogen. . ; ordrng 1 W11574734 (Compressor) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV drier)

"Arrived onsite for freezer not cooling. On inspection found temp was 32?. The compressor was extremely hot, did a amp test and the start up was 16 amps and the running was .6amps. Ordering compressor and parts. ; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Drier) and 1 W11499658 (Fan motor)"

"Arrived on site for a refrigerator that is intermittently cooling. Inspected unit and work area. The customer advised that the unit has stopped cooling all together and is on the refrigerator temperature is in the freezer department. Found the evaporator fan and condenser fan running but the compressor not running. Took an amp draw off the compressor and found the compressor pulling 5.8 A for 30 seconds before shutting off. I am ordering all sealed system components including the dryer, compressor, access valve, and evaporator for repair. The office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for three hours.; ordrng 1 W11580057 (Compressor) and 1 W11546605 (Evaporator) and 1 W11506635 (Coupler) and 1 Wpw10143759 (Dryer)"

"Arrived onsite to replace failed tube assembly orifice holders. Upon disassembly and unboxing found incorrect holders. 2x front left and 2x rear left. Need a front right and rear right. Will need to order correct assemblies. Left front, left rear, right front and right rear all need replacement. Bringing back spud-orifice and regulator. Left unit disconnected and gas off. Notified customer not to use, house is not lived in yet. ; ordrng 1 W11050487 (Right front tube assembly) and 1 W11167099 (Right rear tube assembly)"

Arrived on site to diagnose a refrigerator with light not working. Found rc door switch broken and it will need to be replaced to complete repairs. ordrng 1 W11123941 (Switch)

"Arrived on site for washer leaking . Checked and found supply lines and drain hose attached properly . Took back panel off , no signs of water leaks . Ran diagnostics and quick wash as well as rinse drain and spin . Only signs of water was from front bellow . Found a lot of pet hair on door glass and cleaned it off . Also cleaned out weep hole area of bellow . Reran test and no leaks detected. Advise of cleaning areas to customer . Job complete . Unit is stacked ."

"Arrived onsite for oven not responding. Upon arrival found oven in garage. Customer uninstalled unit so electrician can verify supply voltage. Inspected unit in current state. Found thermal fuse failed. Notified customer to run a test at low temperature to insure components are functioning, especially the cooling fan. More often then not running a self clean or leaving the door open after cooking to cool.

"Arrived onsite for a washer that is leak washer upon inspection I found that there was no leak at the drain pump,brain hose, or tub/basket. I found a big leak at the bellow. I installed new below and tested unit and found that the leak was gone.