Local Reviews
Powered by Fluid LOCALExcellent service by a knowledgable tech!
Edward - Belton, TX
Clearly knew what he was doing. Did not waste his or my time getting to the heart of the problem and fixing it.
Great professional service
Dana - Austin, TX
Great service
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Great service
Carmen - Kyle, TX
Repair of freezer compartment drawer
John - Spicewood, TX
Repair of freezer compartment drawer: The tech glued the drawer parts together however the glue ended up getting all over the clear plastic drawer it’s self and ruined a brand new drawer with glue smudges all over it As a result I need a new door for my new refrigerator
Great Customer Service!!!
"Munoz - Georgetown, TX
Cliff was excellent and extremely knowledgeable!!!
Service
Hopeful - Andice, TX
My freezer went out for the third time and I must say Appliance Express was in contact with me immediately after I contacted Whirlpool. They expressed their concern about my situation. Jonathan was great!
Chafe water filter
Michael - Lakeway, TX
Warranty repair
Sarah - Cedar Park, TX
Appliance Express was called to take care of a part that had broken on our dishwasher, which was still under warranty. They were prompt and, per my description of the problem, preemptively ordered the part so they could fix it on the “evaluation of merit for warranty” visit instead of having to return a second time. Courteous and professional. Extremely pleased with visit.
Great service
Mark - Austin, TX
Fix it with no problems and did a very good job
good service, good price
Cindy - Stonewall, TX
Great sweet smart guy!!! Andy’s so professional
Hallie - Austin, TX
Awesome service
Richard - New Braunfels, TX
The service that I received was professional and prompt. Technicians were knowledgeable and quick.
Reliable service
Nicolas - San Marcos, TX
My refrigerator was not working properly. It took ‘3’ visits from the appliance express to come out and service it. After the 3rd time I got a call that I was getting a exchange, a new refrigerator.
Amazing service
Heather - New Braunfels, TX
Great service
David - Austin, TX
Leo is thorough and professional.
Kitchen Aid refrigerator light repair
Irit - Austin, TX
The technician did a great job. It did not cost me anything as the refrigerator was still under warranty.
Professional service
Jonathan - Leander, TX
Lou was very professional & informative.
Very Professtional
Cathie - New Braunfels, TX
Richard is very alert to what is wrong with my Whirlpool and adding the buffer to the compressor has helped. It still is loud which Richard says happens from 6 months on after purchase. He did a great job but I am not happy with Whirlpool because of the noise that is very disturbing that I live with daily and at night while I try to sleep.
Warranty work- done well
Susan - Round Rock, TX
Fantastic!
Dawn Pepper - Round Rock, TX
Mr. Rhoden was absolutely wonderful. This was the second replacement door we had received and, it too, looked like it had come in damaged yet again. Mr. Rhoden took the time to peel off all of the plastic and clean the door to make sure it was in perfect condition. He was quick, neat and very courteous. I'd be more than happy to have him work on any future appliance repairs we may need.
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Bob
Robert - Georgetown, TX
Great service
Great Service
Melinda - Leander, TX
The service was great. Lou is professional, personable, on-time, and is extremely knowledgeable about the appliances, which I very much appreciate. I can't complain about the cost/pricing since both times he's done service calls they have been for a new home warranty, but I appreciate knowing that I will have good trustworthy service even after the warranty period.
Knowledgeable, informative
Sandy - Georgetown, TX
Clif explained everything he was doing to fix the problem, and carefully cleaned up after.
Great service!
Vicki - Kyle, TX
Expensive but good
Howard - Leander, TX
Qualified Technician
Mark - Austin, TX
Qualified Technician - very nice work. Communication between KitchenAid Warranty Division, Alliance Express, and Customer has room for improvement in setting up service times / 4 hour window correctly and aligned with all stakeholders.
Lou is a great technician
Jimmie - Leander, TX
communication was great
Pulte - Georgetown, TX
"Great service and shows professionalism"
Anthony - Leander, TX
Paul's service was awesome. He did an extra mile to educate me to make my dishwasher works in its ultimate performance.
Expensive
Tyler - Austin, TX
Warranty service
Jim - Austin, TX
He was very helpful
Service was great
William - Georgetown, TX
Great service
Susan - Johnson City, TX
Brandon was professional and fixed the problem quickly. Price was very high.
Great service from Wes
Jennifer - Austin, TX
Anne
Anne - Dripping Springs, TX
We waited 14 days (with gunky water sitting in the dishwasher smelling up the kitchen and unable to use the machine) to have the repair guy come out (11/6) who drained the machine, he removed some small food pieces that might have clocked the train and he then started in the machine and left. Unfortunately, the DRAINING issue was NOT fixed as the machine was again full of gunky water 4 hours later and now again unable to use - AND we have to wait another 6 days to have it looked at again (11/12). Note: it is a brand-new dishwasher still under warranty that has barely been used. Taking another half day of work is not convenient and lost productivity for us.
good service
Haroid - Waco, TX
Excellent Service
Gail - Austin, TX
Richard was professional, diligent and courteous as he very competently repaired our dryer. We are very grateful for his work We requested Richard be the service rep for the repair needed on our range top. We trust his advice.
Fixed washer properly and quickly. Was on time.
Barbara - Georgetown, TX
Great service
David - Dripping Springs, TX
Very satisfied with Service
John - New Braunfels, TX
Richard is a very competent tech. He identified and repaired the problem with the refrigerator very quickly.
Awesome service
Linda - Round Rock, TX
Our service tech was very informative regarding on the issue and polite to ask of foot ware before entering our home. Very much appreciated. Thank you, The Stephan’s
Top notch service
Christopher - Austin, TX
Joe was great and shared plenty of tips to keep our appliances running the way that they should.
Kevin came in, found problem and fixed in in a timely fashion. He was very polite and explained the problem.
Marlene - San Marcos, TX
FAST, great service
Adam - Lago Vista, TX
Refrigerator
Cheryle - New Braunfels, TX
Robert and Kevin narrowed it down after months of testing. Finally it seems to work but I’m giving it a few days before I go to the grocery store!
Punctual, friendly, got it done!
Marty - Austin, TX
Friendly prompt
Linda - Georgetown, TX
Explained several things I was not aware of
Great service
Joan - Leander, TX
Glenn
Glen - Mount Calm, TX
On time, polite, and solved problem.
Deborah
Debrah - New Braunfels, TX
Nice men. Courteous and professional.
It works
Woodrow - Burnet, TX
Very professional service & very polite.
Great Service, Tyler!!
Gary - Round Rock, TX
It would my pleasure recommending Tyler, and Appliance Express for any service they advertise. Courteous and professianal!!
Great Service
BigJim48 - Georgetown, TX
Knowledgeable technician short fix great results
Great service
Mark - Georgetown, TX
Tommy did great
Very knowledgeable
Debra - Buda, TX
Kevin was very knowledgeable, polite, and quick.
Excellent Service!
Cynthia - Tow, TX
This tech was super efficient, was able to troubleshoot and fix the problem in no time! He was helpful and fielded my every question. I will definitely keep this company info in the event any future service is needed.
Great Customer Service
John - Austin, TX
Wes has helped me a few times with appliances. He is very friendly, knowledgeable, and professional.
Excellent
Michael - Cedar Park, TX
Fantastic service!
Jenni - Jarrell, TX
Found the cooling issue
Steven - Austin, TX
Paul debugged the issue that caused the cooling system to not cool. It was an issue that was unusual, but he had great problem solving knowledge and was able to fix the issue. Note that a previous tech that tried to fix the problem was not able to do so.
Me.
Bruno Brunner - Austin, TX
He is a great asset to your company
Great Job
James - Round Rock, TX
Al was our teck. he did a great job repairing our refrigerator. He also cleaned up the area. He was also pleasant and cordial.
Maintenance Supervisor
Journeyman - Pflugerville, TX
Great service very knowledgeable
Great service
Mary Graham - Waco, TX
Great
Wonderful service!
Franz - Austin, TX
Joseph showed up on time and did a great job servicing the range. Could not be happier.
Prompt service
Irvin - Georgetown, TX
Fast, On Time Service
Michael - Austin, TX
Robert was very knowledgable and fixed my issue while properly explaining what the issue was and why it occured Very satisfied
Everything was perfect
Ed - Austin, TX
Great job
Jarri - New Braunfels, TX
I appreciate the way your service people call right before arriving for the scheduled appointment. Very polite and professional service man.
Great service!
Reenie - Austin, TX
Luis called when he was on his way and arrived on time! He was very professional and polite! Also, the office staff was great as well!
Great service!
Margaret - Austin, TX
great service, excellent communication
Meryl - Austin, TX
Rickie
Rickey - Georgetown, TX
Tom was on time and very personable. He kept everything clean and cleaned the ice off of the sides so all was good to go. Definitely recommend Tom.
Great and quick service!!
Maria - Manor, TX
I was worried the warranty process was going to drag but my washer and dryer were repaired in a timely fashion by a great tech who explained the whole process and gave recommendations to prevent future problems. Great service!!
Terrific and fast service
Barry - Marble Falls, TX
Had a couple of issues addressed. James figured out the problem and things were running great in a short time. Appreciate his knowledge to solve the problems and professionalism. Would highly recommend.
Knowledgeable and helpful
Kimberly - Hutto, TX
Great Service
Jennifer - Pflugerville, TX
Too high, not repaired
Sara - Belton, TX
Washing machine was leaking - Maytag repair of pump, fairly new washing machine and was not covered under manuf. warranty. part was $120, labor was $190 and he was not there 30 minutes. He did not run a cycle and left without a successful attempt - now it is not draining? With a new pump? I will update when this issue is resolved.
Great service
Yong - Austin, TX
Thanks so much!
Erin - Del Valle, TX
Efficient and helpful
Outstanding service and suggestions on how to prevent similar issues in the future, something no other tech had told us.
Nolan - Round Rock, TX
Great Service
Karen - Austin, TX
I would definitely use Appliance Express again. Scott was professional, knowledgeable and accommodating. Very helpful
Quick and efficient!
Stephen - Georgetown, TX
Fantastic
Refrigerator repair
Jason - Killeen, TX
Glad to have my refrigerator working again.
Mrs..
Najmieh - Canyon Lake, TX
Richard came in after 3 p.m. At first he was nice, but did not tend to the job was requested. Misleading opinion, advising nothing was wrong with the dishwasher door, even though in his presence, the door clasped down.. NOT very IMPRESSED with Appliance Express..
Great Service
Dianming - Cedar Park, TX
Great service
Charline - Taylor, TX
Professional and prompt
Great service
charline - Taylor, TX
Very satisfied
Great Warranty Service-Kitchenaide
Roger - Round Rock, TX
Paul and his partner came and repaired my Kitchenaide dishwasher which was still under warranty. They were very professional including dressed professionally. They took care of business and left me contact information for any future requests. Great job!
Finally finished
Heather - Georgetown, TX
We had many service people here trying to solve the mystery of our wet fridge, and they were all really great. Very friendly.
Fast, Friendly Service
Jake - Austin, TX
Clif was great. He quickly diagnosed and fixed the problem.
Fantastic customer service
Susan - Austin, TX
Leo was great. He fixed the issue immediately and explained as he went what had happened. He also made other suggestions for simple care. He was great! Introduced himself with a smile and very polite./ respectful.
Susan Review -Paul Appliance Express
Susan - Hutto, TX
Paul was timely, kind, informative with the repair of the refrigerator.
came prepared
Andrew - Leander, TX
they showed up on time and had parts needed to repair my appliance in 1 stop.
Not fixed!
Steve - Canyon Lake, TX
Ice Maker makes ice now but won't dispense. And the connection on top of frig is not attached so door ajar keeps coming on and then frig doesn't cool.
Painless Repair Service
Kelly - Austin, TX
I was given a three hour window and Brandon arrived in the first hour. I described the problem I was having with my Whirlpool fridge, and with parts already on hand. he fixed it in about 30 minutes. He was very friendly and cleaned up after himself; all in all it was an excellent service call.
Great service
Mae - Georgetown, TX
Scoot was nice
Brayden - Pflugerville, TX
Great Service
Becky - Georgetown, TX
Jonathan is a nice young man. He is knowledgeable and informative. Can’t complain about the cost because Whirlpool covered cost for the part. Jonathan made the service call in a timely manner.
Efficient service; skilled technician
Bobby - Dripping Springs, TX
Prompt and quick service
Edward - Wimberley, TX
Brandon arrived promptly after leaving a ‘on my way’ voicemail. Took him less than 30 minutes to complete the repair. He was professional and easygoing.
Great Service
Don - Austin, TX
Great Service!
Luis
Derek -
Amana stove
Crystal - Troy, TX
Was not happy that serviceman did not have updated warranty information with him when he arrived. I had to call office and they called him. Other than that he was great.
Excellent
Zach - Austin, TX
Great service
"Gonzales - Austin, TX
The work was completed in great fashion
Great service
Joe - Austin, TX
Luis was friendly, curteous, knowledgeable, efficient.
Great Service
Ramdas - Austin, TX
Very good
Service great, LG not so great.
Polly - Liberty Hill, TX
James did a fine job replacing my LG fridge compressor; however, I think the fridge may still be having the same issues. I am going to monitor it and see if they will need to come back.
Very Professional technicians
Eva - Buda, TX
They shared what they were doing as they went along
Bruce
Bruce - Austin, TX
Good job
Peace of Mind
Cathy - Austin, TX
Andy arrived when scheduled and quickly put my mind at ease after inspecting my stove for a possible gas leak and orange colored flames. He assured me the stove was functioning fine and that he detected no leaks.
Prompt and efficient
Karen - Georgetown, TX
excellent!
Mark - Round Rock, TX
Turns out our dryer is working perfectly, as designed. Tyler explained how the dryer works, as we were not loading it properly with enough clothes to work as designed. No charge, just a simple 10 min visit. Thanks Tyler!
Problem Fixed
Jack - Georgetown, TX
Tyler was informative of how he fixed my soap dispenser on my dishwasher. He knew a lot about all kinds of appliances and their electronics. He was on time and always courteous.
Edward
Edward - Georgetown, TX
Very professional
Customer
Lynn - Pflugerville, TX
Very good to work with
Very Satisfied - Austin, TX
Connie
Connie - Austin, TX
Andy was courteous, friendly and did a superior job of telling us what was wrong and then fixing the refrigerator.
Service on oven
Diana - Taylor, TX
Tyler, was very professional. Awesome young man.
Great service
Sam - New Braunfels, TX
great
Michael - New Braunfels, TX
on time, friendly, knowledgeable
Very thorough
Michelle - Austin, TX
Addressed our issue and provided advice the could prevent future issues as well. Appreciate that very much!
Worthless waste of time.
Robert - Georgetown, TX
Replaced a part in 5 minutes said give it 24 hours. I gave it a week. Still no ice.
James was awesome and he knew what he was doing’
Tina - Marble Falls, TX
Great
Blanca - Marble Falls, TX
Thanks very much everything I very good happy weekend
Great service
Bamikole - Hutto, TX
The young man that came to my house did a very good job, even gave a useful advice on how to be using my appliance.
Excellent Service
Stacy - Leander, TX
Lou was courteous, friendly and prompt! He was able to explain what was wrong and how it was repaired. Overall experience made simple
our cooktop
John - Leander, TX
They were very through and completed the work
Great Service
Katina - Georgetown, TX
Extremely helpful technician that gave many tips on the proper use of the appliance.
Great service
Marcy - Austin, TX
The technician that worked on my refrigerator was very knowledgeable, thorough, and fast! He was able to troubleshoot and fix the problem , and left us with a workin refrigerator. Thank you!
Great customer service
Veronica - Georgetown, TX
Very professional and knowledgeable in sourcing the problem
Robert
Robert - Georgetown, TX
Excellent service
Good Overall Service
Marta - Leander, TX
I really appreciated a person from Appliance Express calling me to clarify what was needed. The technician was professional and offered me advice on my dishwasher as well.
Great service
Michael - New Braunfels, TX
work on my steam oven
Deanna - Austin, TX
The Team was a great help and tons of information, on time and enjoyable to work with.
Fast and Efficient
Bill - Canyon Lake, TX
Brandon did a great job at diagnosing our dishwasher issue and very quickly fixed the problem.
didn't fix the problem
Cheri - Harker Heights, TX
They replaced the ice maker, and it still doesn't work.
Washing machine repair
Robin - Georgetown, TX
Tyler was friendly, professional and offered lots of great tips for how to keep my washing machine running smoothly going forward!
Great Service and Great Technician
Joe - Briarcliff, TX
Service was great, on time and job was completed. The tech, Andy, was very knowledgeable .
Excellent customer service
Phyllis - Austin, TX
Very Professtional
Cathie - New Braunfels, TX
I am pleased with the great service from Richard. He is very knowledgeable and professional and fixed the rattling in my refrigerator although I don't like how loud it is when it runs. And at times I hear a clunking noise and a little vibration but not as loud as it was.
Both
James - Austin, TX
Great Service
Gordon - Georgetown, TX
Al was very professional,personable and helpful.
software update/connect
Darran - Leander, TX
Not the Best
SmallStix - Austin, TX
This technician has come to our home several times to look at our fridge. The assessments are contradictory and the work is not great, leading to multiple visits to correct the same issue.
Great service
Carlos - New Braunfels, TX
Great Service
Anthony - Lago Vista, TX
Excellent!
Diana - Cedar Park, TX
Lou was great, very knowledgeable.
Robert
Robert - San Marcos, TX
Quick service x
Excellent service & reliable communication
Ehg - San Marcos, TX
Very efficient scheduling and our cooktop is back in action!!
Great service. Experienced service rep.
Sara - Georgetown, TX
Margaret
Margaret - Kyle, TX
Efficient and speedy service
Karen - Round Rock, TX
Lou did a great job. He wasted no time from the moment you walked in the door to figure out what the problem was and repair our microwave. I was convinced that it would have to be replaced and in 20 minutes it was working as good as new.
Excellent service.
Julie / Robert - Round Rock, TX
Great
Martha - Round Rock, TX
Very good we will call on you again. Thank you very much.
Dependable service
Wanda - Spicewood, TX
I can always depend on their service and being on time
Great service
Vimala - Leander, TX
Amazingly knowledgeable and friendly Service Technician
Jamie - Leander, TX
Jonathan was more than helpful in providing us all sorts of great advice on how to use our appliance that he was repairing but also provided additional advice on our other devices and how to best use them to keep them running like new for a long while.
Bill
William - Hutto, TX
The repairman was top notch & very dependable. I highly recommend this company.
The best service company
The Frog Pad - Lakeway, TX
Andy at Appliance Express was very professional and knowledgeable. He made a commitment to a date and time and called ahead the day before and 1 hour ahead of time of arrival. I highly recommend Andy and Appliance Express.
Gregory Gillis
George - Liberty Hill, TX
He very good and very Professional
Superb service
Cathy - Lago Vista, TX
These gentlemen were polite, efficient, and solved the problem quickly.
Arrived on time and service was excellent.
David - Kyle, TX
Great!
Meg - Austin, TX
Thanks!
Kitchen Aid Ref check
Michael - Austin, TX
Neville
Neville - Austin, TX
B
Great service!
Jeff - Austin, TX
Efficient
David - Harker Heights, TX
Everything working again.
Quick service
Addie - Austin, TX
Brandon was great, looked everything over and had us back up and running
Great service
"Edgar - Briarcliff, TX
Tech came in and made the repair fast. Appliance works great
Good job
Margaret - Austin, TX
He arrived ahead of time and did a great job.
Very good experience
Patricia - Bertram, TX
Had never used this company before, but was very pleased with the service. Unfortunately, it required 2 trips because of a part they did not have the first time, but the refrigerator was not out of operation - it was just the lights were out.
Excellent
Ronakkumar - Austin, TX
Loved the service
Awesome Service
William - Round Rock, TX
Very cordial and provided great service.
Great job guys
Louis - Cedar Park, TX
great repair company
John - Waco, TX
great about communication ontime\
Service was great. Jonathan was very nice and knowledgeable. Very happy with outcome
Randall - Georgetown, TX
quick, efficient service
Sharon - Elgin, TX
Clif gave me some pointers on how to get the best use from my new refrigerator. He was pleasant and wasted no time. I appreciated his tips and he made me feel more comfortable with my new appliance. I felt like he was very knowledgeable.
Great Service. Tyler was well informed about the product.
Syed - Pflugerville, TX
Excellent customer service
Jenny - Jarrell, TX
Excellent communication and customer service over the phone and excellent repair skills by the repair technician! Thank you!!!! I love my washing machine!!
Joseph is awesome
Casey - Austin, TX
Joseph was incredibly helpful, kind, and knowledgable. He troubleshot my issue quickly and scheduled a follow-up visit to fix the issue. He went above and beyond by answering some questions I had about out my other appliances, and offering up some helpful maintenance tips and best practices for keeping my appliances in tip-top shape. All around amazing experience! I will definitely be calling appliance express for all of my future appliance needs.
Repairman was prompt and very friendly.
Steve - San Marcos, TX
Repairman replaced the ice maker door. Unfortunately the same problem continues!!
Great job
Mark - Canyon Lake, TX
On time got it fixed in 10 minutes.
Prompt and Precise!
Jason - Leander, TX
Great fast service! Tech was speedy and on time!
professional, cordial, super competent, good listener
Carol - Georgetown, TX
KK
Kaye - Dripping Springs, TX
Great service
Dryer Repair
Richard - Jonestown, TX
Jon was very professional, knowledgeable and fast. He knew exactly how to fix the problem and promptly solved the issue.
Got it done
Bruncsak - Austin, TX
EXCELLENT SERVICE
Patricia - Meadowlakes, TX
James has fixed both our dryer and refrigerator..on both occasions he was prompt with excellent communicational services. Always very polite and informative! He always has on his shoe covers so he does not track dirt etc in the home. Extremely efficient in his work! We need more James’s in the world of service and overall gentlemen with integrity! Thank you James for all you do!
Mrs Mackey
Becky - Austin, TX
Technician - Leo Cantu
Edward - Austin, TX
Leo is a very knowledgeable and trusted tech.
Ongoing issues with Whirlpool appliances
Chris - Dripping Springs, TX
Pretty much all of our Jenn-Air, Kitchen Aid appliances have had issues. Appliance Express has done a great job of servicing them under warranty. Their staff are courteous and knowledgeable. They also provided good communication when the tech was scheduled to come out including a call when the tech left prior appointment. Very professional. The only issue we had was when Appliance Express did not send 2 technicians out when working on the convection microwave that was hard wired.
Nicky
Nicky - Round Rock, TX
It was a smooth process for getting job done.
Great service
Tischa - Georgetown, TX
Unbalanced so would not spin. Cliff checked all diagnostics and told me to add towels to try and balance load and it worked! Now I know for future how to wash those heavy blankets! Thanks!!
Emilia
Emilia - Temple, TX
Appliance express is so good in service and in dependability. Though I am still having a little issue with my Microwave oven it is making a noise that should not be when working. Other than that it is working pretty good.
Fine Job
Donald - Buda, TX
Perfect
Alicia - Temple, TX
Very pleased with the outstanding service I received! Thank you so much!
Andrew H.
WASHER WHIRLPOOL MVWB855DC3 Arrived on site to test unit for lid lock issues.
Lou S.
REFRIGERATOR HOTPOINT HSS25GFPAWW "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=36 degrees & RC=51 degrees. I find ice buildup on the evaporator cover in the FC section. Removed the ice/frost and removed the cover to find the evaporator engulfed in ice/frost. I attempted to jump the defrost at the main control and checked voltage at the element and found 0V. I tested ohms to the element and found it open. Tested the bimetal and found it open as well. No water leaks observed during service, job completed."
James C.
ICE MACHINE WHIRLPOOL JUIFX15HX00 Arrived on site and tested operation. Found unit full of water and not draining. Found external pump has failed. Drained water and installed new pump. Found water supply line had a slow drip at unit and spigot. Unable to get drip to stop and recommended customer have supply line changed before using to correct water leak. Cleaned up water from leaking supply line and left water off after testing unit. Unit tests good. Job complete
James C.
RANGE AMANA AER5830VAB1 Arrived on site and tested operation. Found both front burners will not come on until turned to at least 3 and then make a crackling sound and the burner will be on constantly until turned off. Both switches have shorted. Installed new switches and tested operation. Unit tests good. Job complete
Matthew Z.
REFRIGERATOR KITCHENAID KRSC703HBS00 "Arrived onsite for refrigerator making loud noise. Upon arrival could hear noise coming from RC. Put unit in diagnostics and ran thermistor tests which passed. Ran test 38 for RC evaporator fan and noise was apparent. Either the fan is faulty, or unit has defrost issues. Removed evaporator cover but could not remove styrofoam cover from evaporator, it was frozen stuck. I managed to defrost the lower section of the evaporator but still could not remove the cover. Unit will need to be manually defrosted to remove cover and take a closer look. Must allow 24-48 hrs to defrost. Office to reschedule to allow defrost time.; saved tckt"
James C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and tested operation. Found compressor will run in diagnostics then cut off under normal,operation after about 10 minutes of running. Found ui and main control not communicating properly. Installed new control and ui. Tested operation and found unit working properly. Job complete"
David S.
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer not changing settings or starting. I inspected the unit and work area. I put the unit into diagnostics and found error code f5e1, lid latch fault. I tried to manually activate the lid latch and found it not locking. I am ordering the Latch W10861642 and control W11209420 just in case. The office will reschedule when we have an eta on the part.; ordrng 1 W10861642 (latch)"
Tyler G.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not filling. Upon further inspection I found that the unit was filling after running a diagnostic test but when it came to the agitation even though the motor was sending and receiving the proper voltage the unit was not functioning as needed. I ended up replacing the motor and pump assembly and re-tested the unit and found that the dishwasher now functions and cycles through the fill agitation and drain cycles. No leaks before during or after repairs call complete
Tyler G.
REFRIGERATOR WHIRLPOOL WRS325SDHB04 Arrived on site for refrigerator making a loud noise. Upon arrival the noise customers had been hearing was present. I checked within the freezer and ff compartments and after disassembly I found evap fan motor and interior parts in both sections functioning as designed. I then inspected the compressor area and found the compressor wasnt mounted in well enough by the four screws holding it down. The compressor had been vibrating loosely within its compartment section. After tightening the mounting screws the noise immediately went away and unit is now functioning as designed. If unit continues or sound reoccurs then we will need to return with some sound dampening pads. Call complete
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and tested operation. Found communication errors in memory. Found lower oven power button not responding. Found lower components would activate during testing but the console would not alway select lower oven when attempting to cook in lower oven. Customer also not able to connect oven to WiFi. Unit will need new console to repair. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)
Tyler G.
WASHER WHIRLPOOL MVWX655DW2 "Arrived On site for a washing machine that it stopped midcycle and would not power back on. But arrival I found that the power outlet was getting 120 V and it was sending it to the main control over the main control would not light up for activating anyway I verify that the start button was pushing in and out as needed but still cannot get the main control is in power to the rest of the unit. Replaced the main control and ran a diagnostics check on each cycle setting to verify that the pump,motor, valve, etc within unit were functioning as designed. Unit passed each test and there were no leaks during diagnosis/repair. Washer functioning as designed call complete."
James C.
WASHER WHIRLPOOL MVW7230HW0 Arrived on site and tested operation. Found off balanced load and over load error codes. Tested drive system and found gear case noisy. Found gear case visibly failed with oil beginning to leak out. Also found rear right leg damaged. Unit will need new gear case and leveling foot replaced to repair. Office to schedule return services due to part availability. ; ordrng 1 W11423759 (GEAR CASE ) and 1 WPW10687506 (leveling leg)
Tommy O.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not spinning or draining. Upon arrival found unit operating as designed during testing. Ran multiple test passed all. Checked back of control found several loose connections. Tightened all connections. Unit tested good no signs of leaks during service. Job Completed.
Tommy O.
REFRIGERATOR GE PSHF9PGZBCBB Arrived onsite for previously diagnosed parts. Upon arrival installed new inverter and tested unit tested good. Job Completed.
James C.
RANGE JENN-AIR JDS9860AAP Arrived on site and tested operation. Found that the harness to blower was routed over the top of the blower and against the bottom of the oven which has melted the harness. Unit will need new harness to repair. Office to schedule return services due to part availability ; ordrng 1 WP7402P104-60 (cord-power)
Leonardo C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and found drain pump was disconnected. Secured connection test unit and unit test good job complete no leaks present at this time.
Jimmy J.
ICE MACHINE KITCHENAID KUIS18PNZB1 "Arrived on site to install previously diagnosed parts. Installed valve and drain line. After water was turned on the previously installed new tube was leaking from the valve. Ordering W10897719 valve, W11162040 tube-water & W11256498 tube-water. Office to RS.; ordrng 1 W10897719 (valve) and 1 W11162040 (tube-water) and 1 W11256498 (tube-water)"
Matthew Z.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived onsite to replace previously diagnosed parts. Upon inspection found motor not to be damaged. Support however did need replacement. Replaced support, tested unit and unit is functioning properly. Job complete"
Matthew Z.
DISHWASHER WHIRLPOOL WDF560SAFM0 Arrived onsite to replace dishwasher wheels that had broken off. Replaced set of four. Tested unit and unit is functioning properly. Job complete
James C.
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site and found door springs very noise and door popping when opening and closing. Also found leveling leg on front right missing as well as the nut for the leg. Stainless toe kick panel bent outwards at the bottom. When inspecting springs for noise I found the vinyl tubes missing from both springs and left side door bracket had insert mounted incorrectly causing inner panel to protrude outward causing popping sound. Unit will need new bracket, leveling foot, foot nut, stainless toe kick panel and spring dampers to repair. Office to research spring dampers; ordrng 2 2208530 (DAMPER)s and 1 2217466 (bracket LEFT ) and 1 3400240 (nut) and 1 W11296659 (TOE KICK)"
Noah D.
DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for loud grinding noise, upon inspection found the front door shifting and causing noise, replaced wheel due to loud noise. realigned all pieces and tested dryer. No problems found. Complete"
Tommy O.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived onsite for previously diagnosed parts. Upon arrival found home without power, unplugged and replaced control. Couldnt test unit due to no power. Job Completed."
Jimmy J.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site to install previously diagnosed parts. Installed new fridge door. No air gaps in gasket. Opens and closes as designed. Job completed.
Jimmy J.
MICROWAVE KITCHENAID KOCE500ESS05 Arrived onsite for a microwave with an F6E8 error. I found the control fuse blown due to a loose fuse block. I tightened the fuse block and replaced the fuse
Matthew Z.
REFRIGERATOR KITCHENAID KBFC42FTS08 "Arrived onsite for refrigerator leaking water. Upon inspection found drain pan frozen over. Every time the unit would go into defrost, the pan would overfill and leak onto the floor. Disassembled freezer compartment to access drain pan. Removed layers of ice on freezer liner base and drain pan. Tested drain to be sure blockage was removed. No leaks present at this time. Job complete.
Jimmy J.
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to replace previous diagnosed parts. Installed new ice maker. Ran diagnostics and no error codes came up. Job completed.
Matthew Z.
REFRIGERATOR WHIRLPOOL URB551WNGZ Arrived onsite for un secure sensor. Upon inspection found RC thermistor hanging unmounted in fridge. Realigned clip holder and thermistor and put back into place. Job complete.
Noah D.
DISHWASHER JENN-AIR JDB9000CWP3 "Arrived on site to inspect dishwasher for issues with upper racks, upon inspection found broken plastic pieces, replaced pieces I had on hand, ordering all other plastic pieces, please send direct to customer. Office to schedule ; ordrng 1 DTC (DTC) and 2 W10082853 (TINE )s and 1 W10195840 (SUPPORT )"
Clif L.
WASHER LG WT5001CW Arrived on site to diagnose a washer that is making unusual noise. Found rotor bolt has come loose on unit. Reset rotor bolts in proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Noah D.
RANGE IKEA IGL730CS0 "Arrived on site to inspect range for not operating correctly, upon inspection found the harness cut in multiple places, ordering harness. Office to reschedule ; ordrng 1 W10598169 (HARNESS) and 1 W10679065 (HARNESS )"
Noah D.
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for pulling strings of customers clothes, spoke with Techline due to amount of visits.Sr # 7729204094 Techline advised to replace drum but if it doesnt change it must be a issue with fabric or loading. Ordering drum. Customer will speak with whirlpool. Office to reschedule ; ordrng 1 W10921996 (DRUM )"
Andy B.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 .; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11193484 (blade-fan)
Richard P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for the refrigerator not cooling. Found that the Uv drier was leaking Freon. Causing the issue. Replaced uv drier and added Freon to specs. And pressures are good and holding. No leaks detected. Checked water line for leaks and no leaks detected. Refrigerator is cooling down and all functions tested good. Complete
Richard P.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for the refrigerator right hand door has scratches. Replaced door and leveled. All functions tested good. Complete
Richard P.
DRYER WHIRLPOOL WED8620HW1 Arrived onsite for the dryer making a noise. During testing found that the motor bracket and blower wheel cover was making the noise. Installed pads under motor bracket and behind blower wheel cover and noise seems to have gone away. Advised customer to monitor. Complete
Lou S.
OVEN WHIRLPOOL GBD307PDB10 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, the customer agreed to have the control rebuilt. I installed the rebuilt control and tested the upper and lower ovens and the unit is operating as designed.
Richard P.
REFRIGERATOR WHIRLPOOL WRF954CIHB00 Arrived onsite for the refrigerator ice maker leaking water. Replaced ice maker and it tested good. Complete
Lou S.
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure and customer agreeing to have control rebuilt, I returned with rebuilt control. Installed con"
Jimmy J.
WASHER WHIRLPOOL WTW7300DW1 Arrived on site for Making a grinding noise in spin and won't spin. Also leaking on bottom right hand side in back.Placed in diagnostics and received F7E9. Inlet valve housing leaking. Also found the rotor rubbing the water pan the customer placed under the washer while the water leaked. Inlet water valve was not on my truck so its been ordered.; ordrng 1 W11173597 (housing)
Richard P.
DRYER WHIRLPOOL WED5100HW0 Arrived onsite for the dryer making a noise. During testing found that the sound pads that were installed from the factory had come off and was rubbing on the drum during operation. Secured pads and put dryer back together and noises is gone. All functions tested good complete
Jimmy J.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for CSI MW door does not close/error. Door would not close all the way. The inner door is bent and will need to be replaced. Ordering 2 EA. W10874474 hinge-door & W10687342 door/mw.Office to RS; ordrng 1 W10687342 (door/mw) and 2 W10874474 (hinge-door)s
Clif L.
DISHWASHER KITCHENAID KDPE204GPS0 Arrived on site to diagnose a dishwasher that is tripping the breaker. Tested all parts and components and found no mechanical failures at this time. Advised customer that manufacturer recommends that appliances are not on GFCI or AFCI circuits as they may trip due to normal operation of unit. No leaks were found at time of service.
Clif L.
REFRIGERATOR GE GTS16GSHJRSS Arrived on site to diagnose a refrigerator that is not cooling in the RC.Upon arrival found all parts and components fully functional and refrigerator cooling properly. There was evidence of ice and air channel indicating door may not have closed. Issue has resolved itself prior to visit. No further repairs are needed at this time.
Wesley P.
RANGE WHIRLPOOL WFE975H0HV1 Arrived onsite and found unit needs to be reset to repair heating issue. All checks good. Advised customer on reset and repair. All checks good.
Wesley P.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived onsite and replaced mag, cap and diode. Advised customer on repair. Unit is now heating as designed. All checks good."
Kevin B.
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site and replaced control panel diagnosed on previous visit, after replacement insured all buttons are operating properly. No water leaks from connections at time of service, job complete"
Al R.
REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site and installed previously ordered replacement part.Removed and replaced the tube heater.Unit cycled and filledJob complete
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to install previously ordered parts.Ice bin separator and ice bin were replaced.The ice box fan worked properly.Job complete
Lou S.
DISHWASHER WHIRLPOOL KUDT03FTSS0 "Arrived on site to inspect oil in a dishwasher. Upon further inspection, I found a black substance inside the unit on the filter screens of the sump/motor assembly. Customer thought it to be oil, but they mentioned they had a utensil get melted in the dishwasher. I took some of the debris off the unit and rolled it in between my fingers and it balled up. I advised the customer that the debris is from the melted plastic/rubber utensil. Attempted to clean the debris from the screens and was able to get some off, but not all. I advised the customer that the unit should be good to use and advised them that the sump/motor assembly would need to be replaced
Lou S.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to inspect refrigerator freezer light switch broken. Upon further inspection, I found the FC door switch rocker arm missing. When I went to replace the switch assembly, the part I had was mispackaged. Notified the office and will need to order another switch. Ordering CNOTE-RESEARCH SWITCH. Office to schedule return service. No water leaks observed during service. Notified apartment maintenance of the issue.; ordrng 1 CNOTE (RESEARCH SWITCH)"
Kevin B.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "On site and replaced door and harness for pantry user interface, after replacement pantry user interface is now lit and operating properly. Took one picture, job complete"
Jonathan M.
OVEN MAYTAG MGT8720DS03 Arrived on site for that does not have a working boiling element. Inspected unit and work area. Tested unit in a boiling cycle for the upper oven and found igniter not turning on. Replaced igniter and tested unit. Unit is working as designed. Call complete.
Wesley P.
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite and corrected leak by properly seating fill tube. All checks good. Unit is now operating as designed.
Luis M.
REFRIGERATOR KITCHENAID KSSC48QMS03 "Arrived on site for not dispensing ice. Diagnosed a defective auger motor,replaced auger motor tested ice dispenser unit working as designed."
Luis M.
ICE MACHINE WHIRLPOOL WUI75X15HZ00 "Arrived on site for noise compliant. Ran diagnostics found tube disconnected from reservoir pump,installed tube fully to pump unit passed all diagnostics test."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site for a refrigerator that wont make ice. Inspected unit and work area. Unit is in an RV and is built into the wall. Attempted to jump icemaker and found motor barely turning. Customer advised that it was making nice but it was making ice extremely slowly at this point and would intermittently to not make ice. Replaced icemaker due to a failed motor and tested unit. Unit is working as designed. Call complete.
Andy B.
WASHER MAYTAG MVWC565FW2 Arrived on site for washer leaving clothes wet and making noise. Checked for error codes and found none. Ran automatic test cycle and found all operations to be normal with no abnormal sound. Ran unit in spin and drain and found unit spins and drains with no abnormal sound. Called tech line and spoke with Adrian (SR# 7729204440) Made aware of stated issues and what was found. Was instructed that unit is operating as designed but to go ahead and calibrate and to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIHW "Arrived on site and found refrigerator is unplugged, After reconnecting to power observed it for several minutes and start device has tripped four times. Replaced start device and requested that customer monitor it to ensure it is cooling properly. Customer also stated that damper is noisy and request that it be replaced.; ordrng 1 W11164593 (DAMPER KIT)"
Al R.
REFRIGERATOR FRIGIDAIRE LGHB2869LF1 "Arrived on site to install previously ordered part.Disassembled, removed and replaced the defrost thermostat.Checked the defrost heater and heated had continuity.
Andy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator right RC door not staying open. Tested and inspected unit and found unit mis leveled. Leveled unit and tested door operations and all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Al R.
RANGE WHIRLPOOL AER6303MFS2 Arrived on site and inspected range that wouldnt heat.Found the harness was severally burned at the cord.The surge took out the control also.
Jimmy J.
DISHWASHER WHIRLPOOL KDTM354ESS3 Will return if approved through customer service to adjust rear wheels and raise or lower front floor mounts based on current flooring to prevent top rack from sliding out when door is opened. ; saved tckt
Kevin B.
OVEN WHIRLPOOL RBS307PVS00 Arrived on site and inspected oven and ran bake cycle to get a temperature baseline. Found oven is averaging about 20° high. Checked calibration and found oven is set plus 20°. Zeroing out oven should correct off temperature.
Paul R.
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived onsite for a refrigerator to replaced previous diagnosed parts. I replaced the Niagra control and tested the unit. The water and ice functions along with the UI were working as designed.
Al R.
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and inspected stand-alone freezer frosting issues.Discovered the door and gasket is the issue, causing a gap in the door at the bottom.Photographed the issue and called CS and advised him of the issue.Ordering the door, gasket and nameplate.PSP ITEMS Office to reschedule the customer.; ordrng 1 W10746783 (DOOR FLIP (FREEZER)) and 1 W10856583 (DOOR GASKET -WHITE) and 1 WPW10481434 (NAMEPLATE)"
Scott M.
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer drain kicking on by self . Ran diagnostics got long fill error code . Called tech line Sr# 7729206440. Tech recommended replacing control . Ran calibration and diagnostics wash.all checked normal . No water leaks detected at time of service. Job complete .
Wesley P.
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit needed temp switch to repair. All else checks good. Advised on repair. Unit is now heating as designed.
Scott M.
DISHWASHER AMANA ADB1400AGW1 "Arrived on site for washer not starting . Found tabs on control broken as well as as console and inner door cracked . Outer panel is bent and wrapped . No water leaks detected at time of service. Call to set return ; ordrng 1 W10274908 (door-inner) and 1 W10827956 (console) and 1 W10906422 (elect,control board) and 1 WPW10254545 (gasket) and 1 WPW10274896 (panel)"
Scott M.
WASHER WHIRLPOOL MVW6230HW0 Arrived on site . For long fill and water leaking on the floor . ; ordrng 1 W10802689 (hose TUB TO PUMP)
Scott M.
COOKTOP JENN-AIR JEC3430HS00
Scott M.
RANGE KITCHENAID KSGG700ESS2 "Arrived on site ,replaced power cord . Tested all burners and oven . All checked normal. No gas leaks detected at time of service .job complete"
Andy B.
OVEN GE PB975SP4SS Arrived on site for range issues. Tested and inspected unit and found improper voltage to range (See SD-QuickPic) found L1 to ground 120 volts found L2 to ground 120 volts found L1 to L2 8 volts. Instructed customer on this and that they will need electrician to fix voltage issues.
Kevin B.
WASHER WHIRLPOOL n/a "Arrived on site and inspected washer and found very little water flow when hot water valve is running. A new valve assembly will be needed to correct the issue, valve
Jimmy J.
UNKNOWN UNKNOWN 0
Leonardo C.
UNKNOWN UNKNOWN 1.23E+12
David Z.
DISHWASHER KITCHENAID KUDI02FRSS3 "Arrived on site to diagnose dishwasher that was leaking a small amount out of the left corner, and dispenser that wont close. Found the dispenser latch failing to hold. For the leak the door gasket on the left side is not sealing well, and allowing a small seep. Ordering a door gasket and dispenser to resolve. ; ordrng 1 W11196317 (gasket) and 1 WPW10224430 (dispenser)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite for unit dispensing crushed ice all the time. Found unit bid lever not engaging in the solenoid properly. Corrected alignment of bin lever. Advised customer on repair, all checks good."
Luis M.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for water leaking in the front and back,no lights and cooling issue. Diagnosed a defective led module in freezer section,defective thermostat and clogged drain. Cleared obstruction in drain checked water flow good,replaced led and thermostat unit powering on correctly and led working as designed. Found water leaking from water line connections and shut off valve and fitting. Water line not apart of the unit owner or tenant will need to have the water line replaced,turned off water to refrigerator to prevent further water leaking."
David S.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I got the unit connected to the WiFi. I monitored the unit for any unwarranted display changes and I found none. The display is working as designed. Job complete.
Tyler G.
DISHWASHER WHIRLPOOL MDBH949AWW1 Arrived on site for dishwasher that had murky water in it and would not power on. Upon arrival I found that the unit had 120 V going to the terminal block and was also trying to send 120 V up to the main control but I found that the thermal fuse up protects the main control had burned out due to the main board overheating prior.; ordrng 1 W10258275 (THERMAL FUSE BIMETAL)
Lou S.
ICE MACHINE KENMORE 106.895931 "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit full of ice. Due to the reservoir being cracked and the water level sensor not functioning, I removed and replaced the reservoir and sensor and tested. Unit is operating as designed. No water leaks observed during service, job completed."
David S.
WASHER WHIRLPOOL WTW7500GC2 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. The unit had no access to power so I was unable to test the unit. The console has been replaced with new.
Al R.
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected washer not advancing.Confirmed the complaint and removed and replaced the control.Unit still didnt respond properly.Re-ordering the main control.Customer to empty the water from the unit before return service appointment.Office to reschedule the customer.; ordrng 1 W13399433 (CONTROL)
Al R.
RANGE WHIRLPOOL RS696PXGQ2 Arrived on site and inspected range heating issues.Found the unit was set at 350 and rose to 415.Determined the issues were with the control board relay and the unit part needed
Jonathan M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. Found unit cold in both freezer and refrigerator sections but LED lights not coming on or deli drawer user interface turning on. Poor notes from the last technician, parts were ordered for this unit while in a customers home. However, customer had this unit replaced from Ferguson and thus the ticket was closed out. Ordering parts for continue to repair. Office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Al R.
REFRIGERATOR GE GSH25JFXNBB "Arrived on site and inspected dispenser issues.Discovered the ice maker was working but the water dispenser was not dispensing water.Found there was an ice buildup in the line from the jake connector to the dispenser.The valve was also defective, so I removed and replaced it Installed the heater and found the combined HMI (UI) had several loose parts inside not allowing it to communicate with the unit properly.Ordering the HMI, harness and will return with the previously ordered parts.Office to reschedule the customer ; ordrng 1 WR23X10525 (REFRIGERATOR DISPENSER HARNESS) and 1 WR55X23210 (COMBINED HMI (UI))"
Kevin B.
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer and found saved error codes F6E3 for failed communication between ACU and control panel. Replaced both and ran test 52 and started a cycle on normal and it is progressing properly. No water leaks detected at time of service, job complete."
Scott M.
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site , replaced control and sensor . Ran temp checks . Was 10 degrees low . Recalibrated unit . Reran temps all checked normal . No gas leaks detected at time of service. Job complete ."
Andrew H.
DISHWASHER MAYTAG MDBH945AWB Arrived on site to replace control aboard from previous diagnosis. Replaced control board now control panel is not responding. Panel is now receiving voltage as before it was not. Needing control panel to fix issue. ; saved tckt
Brandon C.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to replace freezer evaporator fan motor with thermistor, after replacing, unit tested good."
Noah D.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to inspect dishwasher for having a scratched panel. Upon inspection found the panel scratched in the front section. Replaced panel. Complete e
Noah D.
REFRIGERATOR FRIGIDAIRE FFSS2614qs6A "Arrived on site to inspect refrigerator, upon inspection found the fridge compartment hotter than freezer compartment, damper did not work during diagnosis, evaporator fan work correctly, control board worked correctly. Quoted customer for parts and labor of the damper motor. Ordering damper Office to reschedule ; ordrng 1 242303001 (DAMPER )"
Andrew H.
FREEZER WHIRLPOOL WRX735SDHZ02 "Arrived on site to test unit for condensation and light not working in freezer. Customer said they found out the condensation was caused by wife leaving door partially open. Lights still were not working. Removed freezer switch and found a connection not connected. Reconnected connection. Tested unit, unit works good. Job complete."
Brandon C.
FREEZER WHIRLPOOL KBFN502ESS02 "Arrived on site for customer complaint of unit leaking, found defrost drain line still had the plug in place from factory, I removed the plug and defrosted ice, unit tested good."
Richard P.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for the refrigerator evaporator freezing up. Replaced drain pan and harness and used silicone to cover gaps. And refrigerator tested good. Complete.
David Z.
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 "Arrived on site to diagnose refrigerator not dispensing water. On arrival tested the unit and can hear valve running but no water coming out, with a slight drip. Removed filter and tried again and same result. Checked the reservoir and found ice under the reservoir and around the screws. Reservoir is frozen over. Ordering a new tank and cover to seal the air leaks. When cover is off silicon or permagum can be used to seal and leaks. Office to schedule return visit. ; ordrng 1 242082001 (water tank) and 1 242117301 (cover-water tank)"
Richard P.
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and added 5.50oz of freon and pressures held and are good. Refrigerator started to cool. Complete.
Kevin B.
DRYER MAYTAG MED6230HW0 "Arrived on site and inspected dryer and found no power showing on display, checked incoming power and found L1 only has 8 V showing, L2 power is correct. Recommended to homeowner that an electrician be contacted to correct incoming power. Job complete"
David S.
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on site for stove top burner not igniting. I inspected the unit and work area. I found the front right burner not igniting properly. I tried to clean the burner head and burner cap, but it still wouldnt lite properly. I am ordering the burner head WPW10515455. ordrng 1 WPW10515455 (burnr-head)"
Noah D.
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer and install lid lock, replaced lid lock and cleared error codes. All functions returned. Complete"
Noah D.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge and install icemaker, upon inspection found the icemaker with E5 error code. Replaced icemaker per last diagnosis. Complete"
Brandon C.
REFRIGERATOR KITCHENAID KSSC48QVS06 "Arrived on site to replace auger motor, customer stated unit has been working fine since last repair and wants to hold off on further repair at this time.
Jonathan M.
WASHER MAYTAG MVWB880BW0 Arrived on site for a washing machine flashing an F 51 code. Inspected unit and work area. Confirmed customers complaint of the code and service diagnostics. Customer explained that they had a sensor replaced four months ago but seem to take care of it at the time but the issue has returned. Spun the basket by hand and found the basket spun freely without any noise. Replaced rotor position sensor and tested unit in an auto test. Unit ran as designed. Ran unit through a manual spin speed test to verify sensor speed and proper functionality of the unit. Unit ran as designed for over two minutes without throwing any error codes. Call complete.
Andrew H.
WASHER MAYTAG MHW6630HC0 Arrived on site to test unit for wet clothes and washer not stopping. Found water level switch was not responding. Replaced switch. Finally was able to replicate issue. ACU is not sending proper voltage to stator. Needing ACU to correct issue.; ordrng 1 W11322883 (cntrl-elec)
Scott M.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for center burner not working properly . Found one blue flame . Took cap off burner head and found head covered in grease . Cleaned grease up . Burner is igniting and flaming normal . No water leaks detected at time of service. Job complete .
Jonathan S.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to install previous diagnosed part. Removed broken door hinge and installed new. Tested door operation. All tested good, no water leaks detected."
Wesley P.
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived onsite and found unit moldingAlso found unit recirculation pump not measuring fill. Ordering pump and parts to correct mold. ; ordrng 1 W10512292 (cover) and 1 W10837384 (pan-water) and 1 W11033204 (hose)
Andrew H.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not working. Found igniter receiving proper voltage but igniter was not heating.Needing igniter. Office to reschedule. Took pic of closing date. ; ordrng 1 W10918546 (igntr-oven)
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for a refrigerator that has a water dispenser not working properly. Inspected unit and work area. Confirmed customers complaint of refrigerator dispenser making a pulsating water supply. Removed filter and put in a buy passed Capt. unit began to work as designed. Advise the customer her issue is with her filter. She advised that the filter light did come on but Jen gotten a chance to change it out yet. Customer had a filter purchased and on hand. Installed her new filter and tested unit. Unit is working as designed. Call complete.
Brandon C.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for customer complaint of unit not cooling, found compressor running and limited frost pattern on evaporators, ran compressor for 30 minutes, weak frost pattern. Informed customer that the compressor and dye filter would need to be replaced in order to check for leaks.
Kevin B.
DRYER MAYTAG MEDB765FW0 "Arrived on site and inspected dryer and found wheel and motor has failed
Jimmy J.
WASHER MAYTAG MHW5100DW0 Arrived on site for Washer will not complete cycle. We get an E1 and L9 error code. The door will not unlock and the clothes are still wet. Placed in diagnostics and F9E0 came up. Removed drain plug and it was filled with trash and misc items. Removed all trash from plug and reinstalled. Ran diagnostics again and cleared error codes. Went through full diagnostics with no errors. Washer working as designed. No leaks detected.
Matthew Z.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite to replace previously diagnosed parts recommended by whirlpool tech line. Replaced upper and lower interlock with switch. Tested unit and did not have any changes in functionality. Called tech line and walked through voltage test and recommended changing wiring harness. Also in running diagnostics found error with code reference for start button. Received Gee:40.00.00 rather than Key 01. Will also order panel just in case. SR#7729008412. Office to reschedule ; ordrng 1 W11184553 (panl-cntrl) and 1 W11350916 (WIRE HARNESS- MAIN )
Andy B.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found all dispenser operated to be normal. Found unit is not making ice due to failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Tyler G.
WASHER MAYTAG A512 Arrived on site for washer leaking during use. Upon arrival customer stated that they noticed that the washer was leaking when in a full cycle. Upon further inspection I found the fill line from valve to tub was cracked in one small area. I was able to cut and reattach the broken area of hose and insure leaking had stopped. Unit now functioning as designed call complete.
Clif L.
MICROWAVE WHIRLPOOL WOC54EC0HS04 Arrived on site to diagnose a microwave that is not operating. Tested all parts and components and found unit stuck in demo mode. Reset unit to proper operation and found microwave not responsive. Performed hard reset at breaker and also reset unit to factory settings. Microwave is now fully operational and no further repairs are needed.
Clif L.
REFRIGERATOR WHIRLPOOL GS5SHAXSL00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found compressor failing. Compressor would need to be replaced to complete repairs.
Jacob S.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived onsite for unit not getting cool in the refrigerator, only the bottom section was staying cool. Looked at refrigerator evaporator. Saw that connector for the fan was caroded coming out of the wall cavity. When taking the connector apart, the connector pin from the wall side had one of the pins come out. Called Techline to report issue.
Matthew Z.
RANGE WHIRLPOOL WEG730H0DS0 Arrived onsite for stuck RF burner. Upon inspection found valve on manifold for RF burner stuck depressed. As soon as gas was restored to unit gas was emitted through the burner even though the knob was in the off position. Will reed to replace manifold. Customer claims to have extended warranty. Advised would need to call in service through warranty for coverage (AIG 198817157). Please advise customer on follow up. Office to reschedule once coverage confirmed. ; saved tckt
David Z.
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site to follow up on leaking dispenser. Customer showed me video of a blue drip coming from the water inlet on the bellow. Found that customer is using Kirkland brand detergent, which has been found to be incredibly thick and hard to dissolve, especially in cold water. Bleach is mixing with the detergent that hasnt dissolved or is slowly running into the tub, which was causing spots. Advised to try a different brand of soap, and use more hot water. There is no mechanical parts that can resolve the issue with detergent. Ran unit and verified there is no seeping valve, just normal dripping from residual water. All is working as designed. Call complete."
Luis M.
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for no cool. Pierced low side pressure reading -20 removed evaporator cover found traces of oil on evaporator,removed evaporator during installation of new evaporator cap tube broke called tech support ran video chat with tech support per tech support
Matthew Z.
WASHER WHIRLPOOL WTW7300DW0 "Arrived onsite for washer not getting any water. Put unit in diagnostics and found stored error code F3E2 inlet valve fault, F8E1 Long fill, F0E3 overload. Tested unit in auto test and did not get a good test from valve. Ran manual test and found that valve was faulty. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Kayman B.
VENTHOOD UNKNOWN UVL6048JSS0 Arrived onsite for venthood with flickering lights on low setting. Upon inspection I found what techline refers to as a hertz flicker where the lights will almost look as if they are vibrating. No repairs needed at this time. I am unable to reach techline to report at this time so I will try again in 2 hours. Job complete
Matthew Z.
WASHER MAYTAG MVW6230HW0 "Arrived onsite to replace previously diagnosed parts. Replaced UI panel, tested unit and unit is functioning properly properly."
Robert J.
OVEN WHIRLPOOL RBS305PVS02 Arrived on job for complaints of door handle falling off. Confirmed handle off on one side. Reattached handle and test.
Andy B.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for range beeping and error code. Tested and inspected unit and found failed control and latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Clif L.
MICROWAVE KITCHENAID KEMS309BSS01
Clif L.
WASHER MAYTAG MVWX655DW2 Arrived on site to diagnose a washing machine that water temperatures are not correct. Tested unit and found hoses hooked up backwards at time of installation. Reset hoses the proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
David Z.
REFRIGERATOR WHIRLPOOL KUBR204ESB01 Arrived on site for refrigerator making noise. Customer showed me a video of noise coming from rear. Found condenser fan was making the noise. Found the frame / bracket for the fan a little tweaked causing some blade rubbing. Made minor bend to frame to straighten out fan and noise went back to normal. Unit is now working as designed. If issue returns we can try a new bracket and fan. Call complete.
Kevin B.
REFRIGERATOR KITCHENAID KRFC704FPS01 "On site and replaced missing ice shaft from previous visit. Ice will now dispense properly, job complete"
Richard P.
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes for shifter and hot and cold water reversed . During testing found that the cold water is the only water supply hooked up. Which is why the washer is not working properly besides the shifter error code. Replaced shifter due to error code and advised customer that they need hot and cold water supply for the washer to work correctly. After replacing the actuator washer tested fine and no leaks. Complete
Luis M.
REFRIGERATOR AMANA ASI2175GRS01 "Arrived on site for no cool. Powered unit on,pierced low side pressure reading -20 diagnosed a leak in the system,replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good checked both compartments no traces of dye found."
Andy B.
RANGE WHIRLPOOL WFC310S0EB4 Arrived on site for range error code. Tested and inspected unit and found failed wire harness with terminal block and power cord. Attempted to remove failed wire harness with terminal block and found harness defective. Ordering needed parts. Office to schedule return trip. ; ordrng 1 PT500 (cord-power) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11226234 (harns-wire)
Leonardo C.
DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.
Kayman B.
WASHER LG WM3650HVA Arrived onsite for washer leaking from somewhere. Upon inspection I found some water streaks in the front under the door. I inspected the front bellow and some of the drain holes were clogged. I ran a diagnostics cycle and when in fill water began to leak from the back left side of the unit. I removed the top and found the tub hose bellow from the dispenser to the tub had a big hole in it and was leaking water and soap down and out of the unit. ordering Tub hose bellows (4738ER1004B) ; ordrng 1 4738ER1004B (TUB HOSE BELLOW )
David Z.
DISHWASHER KITCHENAID KDTE704DWH0 "Arrived on site to diagnose dishwasher that was stuck on light load and would not progress. Found control panel failed again. . Replaced with new panel W10537426. Retested unit and control panel is responsive. All is working as designed.
Robert J.
WASHER GE WCSR4170G6WW Arrived on job for complaints of over filling. Found switch good and hose clear. Air dome blockage in un serviceable area. Will need to replace tub. Needs two hours. ; ordrng 1 WH45X20473 (washer tub assembly)
Tyler G.
REFRIGERATOR WHIRLPOOL MQU2057BEW0 Arrived on site for us standing up freezer needing a new evaporator fan blade due to Odom being broken. After installing the fan blade I was able to Ritas the unit and verify that the sound is now 100% gone and the customer stated that they had not heard a sound that quiet in a long time and-unit functioning as designed call complete
Tommy O.
DRYER MAYTAG MED3500FW0 Arrived onsite for dryer not heating. Upon arrival found both element and thermal cutoff were damaged. Replaced both and tested unit tested good. Job Completed.
Richard P.
WASHER WHIRLPOOL WFW9400SW02 "Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code F20 for no water and pressure switch. All functions tested good during testing. Quoted customer for pressure switch, valve, flow meter, actuator. 1
Robert J.
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on job for complaints of spark in rear of unit. Found the terminal block damaged. Replaced terminal block customer will replace power cord.
Clif L.
DISHWASHER GE GDF610PGJ2BB Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found wires broken in user interface wiring harness. Repaired wires and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Brandon C.
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site to replace door and UI panel, after replacing, unit tested good."
Lou S.
WASHER GE GFW450SPM1DG "Arrived on site to inspect washer asking squeaking noises during spin. Upon further inspection, the customer advised the unit will squeak when theres clothing in it and in the spin cycle. I pulled the unit out far enough to get the top panel off then placed the unit in a rinse/spin cycle and started it. While pulled the unit out, I find it not leveled as it rocked from back left to front right corners. When the unit began to spin, there were no unusual noises being made. When I rocked the unit from back left corner to front right corner, the pedestal/drawer began to make a squeaking noise that the customer identified as the noise they were hearing, I stopped the cycle and put the unit back in its space and put the top panel back on. I lowered the front right leveling leg and tested it by rocking back and forth and the unit did not rock, but the pedestal/drawer continues to make the squeaking noise. I advised the customer of this and advised theres not anythin
Noah D.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for low noise during alarms, checked all functions and found no issues. Complete"
Wesley P.
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite and replaced unit valve. Did improve some in fill rate. Also found seized float. Corrected float. Advised customer on repair. UI not needed.
David Z.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to install previously diagnosed dispenser flap and motor and icemaker. Installed items and retested. Unit is working as designed, door is sealing.
Andrew H.
DISHWASHER FRIGIDAIRE FBD2400KW7B "Arrived on site to test unit for not draining. Found unit is working properly but water was coming in from sink because high drain loop was not installed. Installed high drain loop. Tested unit, unit works good. No leaks detected. Job complete."
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for fridge draw not working as designed. I inspected th e2 it and work area. I found the track missing a wheel. I am ordering the right side trqck to complete the repair.; ordrng 1 WPW10346890 (slide)
Scott M.
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for indicator lights would stay on for couple of days then would shut off . Checked burners ,all elements checked normal . Found burn marks on right front and left rear switches . Job complete ."
David S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I gained access to the freezer evaporator and defrosted it and replaced the evap motor and harness. I gained access to the back of the unit and replaced the power supply board. I tested the unit in test 4 and found it operating as designed. Job complete.
Andrew H.
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to test unit for partial or no display. Found console on but it was randomly entering different functions not selected. Checked connections, all were good. Needing console to fix issue. ; ordrng 1 W11428583 (CONSOLE)"
Tyler G.
REFRIGERATOR SAMSUNG RF23M8070SR/AA02 Arrived on site for refrigerator needing previously diagnosed icemaker. After installing necessary part I was able to retest unit and verify that its not heating the ice tray up and harvesting as designed. Call complete
Luis M.
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for cooling complaint. Per customer if she power cycles unit,unit will cool well for about a day,checked fresh food temperature on upper shelf temp reading 45 ran diagnostics thermistor reading 36 called tech support unable to reach tech support due to training. Replaced main control and side ui,advised customer to purchase a thermometer probe and place a glass of water in fresh food for 24hrs then check temp for an accurate temperature reading in fresh food."
Andy B.
WASHER WHIRLPOOL NTW4516FW3 Arrived on site for washer not filling with water. Tested and inspected unit and found all operations to be normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Jonathan S.
DRYER MAYTAG MDE6200AYW "Arrived on site for dryer making a squealing sound. Performed diagnostics and tested operation to identify sound. Disassembled unit and found the felt no longer on front of drum. Will need to replace felt with high temperature glue. Locator pin 33001872 was broken, does not serve a major purpose on unit. I glued the pice back together and left on top of dryer setting on paper towel to dry and will install on return. ; ordrng 1 WP279368 (HIGH TEMP GLUE) and 1 WP33001807 (SEAL)"
Tommy O.
MICROWAVE WHIRLPOOL KBMS1454SSS3 Arrived onsite for microwave not heating. Upon arrival found magnetron diode and capacitor needed to be replaced after pulling unit. Job Completed.; ordrng 1 CNOTE (CUSTOMER REQUESTED TO IF THEY CALL BACK )
Noah D.
OVEN KITCHENAID KODE500ESS04 "Arrived on site to inspect oven for not heating past 400, upon inspection and testing oven found the inspector had used a improper tool to measure and all functions of the ovens checked out. Heated to 450. Complete"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on. Performed diagnostics mode and tested ice maker operation. Found ice had dropped. Ran fill cycle and found ice maker filled. All tested good, no water leaks detected during service."
Matthew Z.
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer not operating. Upon inspection found wire harness to control UI had loose connections. Recommended harness and power to IU was restored. Tested unit and unit is functioning properly. Job complete