Arrived on site to test unit for heating element smelling like plastic burning smell. Found element had some kind of damaged causing smell. Replaced heating element test unit and unit test good. Customer brought some small nick from me moving the unit in and out. Took pictures of cabinet job complete. W11537778

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the main control and calibrated the unit. I then ran tested the unit running an diagnostic cycle and found the unit. I found the unit begin to work and operate as designed. Call complete. W11603810.

"Arrived on site to test unit for not working properly, tested unit found unit not powering on, inspected connections and found power disconnect from filter board, secured connection and tested, unit is now running as designed job complete no parts installed"

"KDTE204KPS1 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11622500 console and W11559689 inner door. Ran diagnostics 3 times and found no leaks. Unit is functioning as designed. No water leaks detected at this time."

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, drier and access valve. Found signs of oil in system. Flushed with nitrogen. Pulled vacuum and held. Charged per spec and tested. Unit is cooling advised customer to give unit 48hrs for temperature to stabilize. Customer will monitor. Job complete"

Arrived on sitw for dishwasher not starting. On arrival confirmed issue and found f2e1 in diagnostic. Found start button stuck and replaced control. Couldn't run leak test on unit due to water being off from recent freeze. Did find the rest of the unit working as designed and informed the customer to notify us if any issues arise once water is back on. Call complete

Arrived on site to test unit for unit not washing correctly. Found unit filling with water and wash motor coming on but dishes not getting wet correctly. Checked spray arms and found top spray arm on the bottom and lower spray arm on top. Having them on the wrong side is was shooting water to the bottom of the tub not the dishes. Secured the spray arms to the correct position test unit and unit test good job complete. No parts used

"Arrived on site for water leaking. Found frozen drain, removed ice build up,snaked drain tube,flushed drain checked water flow good."

Arrived on site. Installed plug assembly. W10830982

"Contacted Techline and spoke with Jonathon. Explained issues and let him know that control has been replaced and that when left side switch is pressed clicking continues and believes the issue is left side micro switch. On next visit, tech would like continuity and voltage test on switches. SR# 7741012168. Ordering switches and requesting 2 hour weigh time. Office to reschedule ; ordrng 2 W10211972 (Switch)s and 1 2hourweigh (2 hour weigh)"

"Arrived on site for customer complaint of unit not powering on. Found blown thermal fuse, I replaced fuse, unit tested good. Part used wp3392519 instructed customer to clean vent."

"KRBR102ESS01 Arrived on site for control panel changing temp settings automatically. Upon arrival, found relay on jazz board to clicking and temp display flickering. Proceeded to replace"

"Arrived on site for MW operates when door is opened. Upon arrival, inspected unit. Unit is in idle mode. As soon as you open door. The turntable begins to turn , the light turns on and fan begins to operate. Unit is acting as if in use but without magnetron energizing. Test unit by heating a cup of water. Unit operates correctly with door closed. Contacted Techline and spoke with Arron. There are no parts available for this unit. Unit is Not serviceable. SR# 7741020185. Job complete"

Arrived on site for f2 e1 error code. Upon inspection unit was throwing error code cleared error code but code returned. Replaced console during repair part screw hole threads would not line up properly new console threaded scre holes to close took pictures. Called tech line and reported my findings Sr7741017140 . Console defective ordering new one office to reschedule. No 9ne on site for signature ; ordrng 1 W11598176 (Console)

"Arrived on site for a microwave that has no power. Inspected unit and work area. I checked voltage at the plug and found proper voltage. I gained access to the fuse and found the fuse open, causing the issue. I also found a lot of oil inside of the machine, including on top of the diode, which appeared to be the cause of the issue. I checked all door switches and found them making and breaking, indicating there was no issue with the door switches. I called the Whirlpool tech line and spoke to Steve SR# 7741019987. He advised that oil can cause shorts in the diode or the capacitor that will blow the fuses. He then had me send some photos of oil inside of the unit and stated that from a repair prospective, he would replace the diode and fuse but would bring the capacitor in case. He stated that he didn't believe any other parts would be causing this issue based on my checks. However, due to the amount of oil shown in the unit, he wanted me to contact the trade care team to get authorization in order to proceed with repair. I called the Trade Care team and spoke to Scott SR# 7740999450. He advised me to go ahead and proceed with repair for the time being, but to let the customer know that any further issues caused by oil would not be covered. Ordering the parts and rescheduling the customer to 2/28. The customer is requesting an AM appt but did state she'll take a PM if not available. No parts were installed. ; ordrng 1 WPW10574736 (Capacitor) and 1 W10422269 (Noise filter) and 1 W11707984 (Fuse) and 1 W11256462 (Diode)"

Arrived onsite for failure to heat and found terminal block with loose wire connection short. Replaced terminal block components to repair. Unit is now operating as designed. All checks good.

"Arrived on site to test unit for burner not igniting. Upon arrival inspected center burner and found burner head is starting to warp causing improper path for the gas and no ignition. Replaced burner head assembly (W11435660) and tested unit, burner is now properly igniting and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for customer complaint of unit making noises and having rust on the left side refrigerator door. I found the noises were normal, defrost gurgling, and damper motor opening and closing. Ordering door. ; ordrng 1 W11681451 (Door)"

"On arrival verified complaint of unit leaking water from rc left door from icemaker. Visual inspection unab,e to locatea cause or source of the leak. Ran harvesttest and icemaker got hung up. Replaced ice maker and ran harvest then fill test found the water valve is not sending water. On inspection of new valve it appears to be used. Marking defective and reordering W11535162 and visual inspection of right rc gasket shows it is torn. ordering rc right gasket W10917313 reschedule for 3/3 installed w11557001; ordrng 1 W11535162 (Water valve) and 1 W10917313 (Rc gasket)"

Arrived on site for refrigerator needing blade wp2169142. On arrival installed part and found unit had a leak from i maker fill tube in fc that had lead to original issue. Installed permagum 212643 around line and found leak no longer present. Call complete

Arrived onsite for concerns about noise during spin and walking. Found excessively small loads often run. No error codes. Calibrated and inspected spin and basket. All checks good. Advised customer on findings and design. Advised on loading. No parts.

MVWX655DW1 Arrived on site for a washer not working. On arrival ran diagnostic but it didn't let me move forward lid lock has failed i replaced and calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply.

Arizon site to install previously diagnosed part. Inspected unit and work area. I replaced the bellow and tested the unit. The unit it began to work and operate as designed with no leaks present during operation. Call complete. W11314648.

Arrived pnsite for unit with F6E1. I found the code is a Ui communication error. I tested voltage from the control and found the correct voltage coming in. I found the panel starting to bow up allowing moisture into the hmi. Hmi has failed and no buttons respond. Gonna order W11632709 panel ui and W11460908 Console Black. Office to RS as the panel ui is showing out of stock. No leaks present.; ordrng 1 W11632709 (Panel Ui) and 1 W11460908 (Console Black)

Arrived on site to inpsectwasher displaying suds error code. Upon further inpsection. I ran the drain pump and found the drain pump to be operating however no water was able to drain. I gained access to the pump and found that it was obstructed with debris. I cleared the debris and tested the washer again. The washer is now operating as designed. No parts needed. No water leaks observed during service.

WFES3030RS0 Arrived on site for a range broil element not working. On arrival verified issue tested broil it had failed i replaced broil element and tested product works as it's designed.

Arrived on site to test unit for shaking and noise. Found no stored error codes. Unit completed diagnostics with no issues. Suspension is good and tight. Gearcase is not showing any signs of failure. Advised customer on loading and advised how new designs has suspension vs base her old washer had. Unit is working as designed. No leaks detected and no parts replaced at this time. Job complete.

Arrived on site to test unit for not turning off. Was unable to mimic issue. Replaced control W11649136 and console(W11659257). Tested to 350 with no issues. Documented with safety. Job complete. SR7740998433

Arrived on site for humming microwave. Customer can hear dampner falling down when vent is turned off . Sometimes can hear same noise when microwave is not in use . Found exterior vent is not closing all the way . Explained the small click noise at end of use is normal and that's the dampner closing properly . Advised to see if builder can get outside flapper to close more . Microwave is functioning properly. No parts installed . Job complete

"Arrived on site for leaking gas and cook top knobs get too hot. Upon arrival, supply is turned off. Restored gas to unit. Ran electronic gas leak sniffer across all connections and valve and there is no leak detected. Test for leak at all burners and manifold and there are no leaks detected. Tenant states that the smell only comes when baking or broiling. Tenant states that gas company said there is lots of odor of carbon monoxide but had no devices to detect. I explained to tenant that carbon monoxide has no scent and can only be detected with proper device. I allowed unit to broil at 500 degrees. I only smell normal operating temperatures. Also found there is no ventilation system in home. As far as hot knobs. Allowed unit to operate for 30 total minutes and only get warm to the touch. There are 2 knobs that do not belong to unit that customer shows are melting. Contacted Techline and spoke with Nate. It is determined that unit is operating as designed. No gas leaks present.SR# 7741017758. Contacted SAFTEY and spoke with Donna. Explained what was done and shared notes from tech line. Said that this call will need to get escalated but to close call for now. . Job complete MfrRef # 7740998578"

"Arrived on site. Tenant complaint ice cream not frozen solid,found some ice cream soft other products frozen,powered unit on removed cover frost forming on evaporator plate,replaced main control box increased temp setting. W11666427"

Arrived on site to install previously diagnosed UI to resolve F2E1 error. Installed panel and verified all functions working as designed. Parts used - W11637583.

Arrived on site to replace switch harness and fuse. Replaced both parts test unit and unit test good job complete. Unit heating correctly W11188752 W11033422

Arrived on site to test unit for no power. Checked breaker and breaker was tripped. Turned breaker on turned oven to 350? and unit pre heated correctly job complete no parts used.

"WMH31017HS10 Arrived on site for unit not heating. Upon arrival, found unit powers on and operates correctly, but will not produce heat. Proceeded to replace WPW10574736 capacitor and W11256462 diode but still will not heat. Polarity is correct. Ordering W11495561 magnetron. Customer agreed to reschedule Mar 3rd. No one available to sign. Front office closed ; ordrng 1 W11495561 (Magnetron)"

"KUIX535HPA01 Arrived on site for unit not powering on. Upon arrival, customer stated unit will power off after making a batch of ice. Checked polarity to unit and it is correct. Ran diagnostics and passed with no issues. Continued to examine room temperature sensor and found sensor not retained causing unit to think its over heating. Adjusted sensor to correct position and ran consumer cycle. Unit made batch of ice. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated whenever oven is in use, breaker trips. Verified issue, after 1 minute of running the breaker tripped. Removed ground from the unit and started a bake cycle at 500? to condition the relays on the control. Allowed the unit to cycle alternating between bake and broil cycles for 30 minutes. While reconnecting the ground, left the door open to let hot air escape. Started another cycle at 500?, starting temp was 350?, and monitored for 10 minutes, breaker no longer trips. Relay conditioning has been successful. Advised customer to leave the unit at 500? for an additional 90 minutes to ensure proper burn off and conditioning. Contacted SAFETY to document SR#7740981538, no further repair recommended. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for potato catching fire, tested unit found failed filter board, cavity sensor and melted wave guide, no damage to the wave guide it self, to test unit properly need parts replaced to get power to it but safety is not authorizing any repairs and customer will need to go through there extended warranty company, SR#7740964488, at this time job complete"

"Arrived on site for door seal falling off. Upon arrival, inspected unit and found door liner has failed. Need to replace RC door. Ordering RC door and grey door plug. Office to reschedule. No one was available at time when parts were ordered. Did notify Jason that parts are being ordered ; ordrng 1 W10830982 (Door plug) and 1 LW10648584 (RC door)"

"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I placed the refrigerator into diagnostics and observed F4E1. I gained access to the evaporator and found that the evaporator was covered in frost and was clear that it had a defrost issue. While in service mode, I ran test 89 and checked for voltage going to the heater. The control is sending voltage. I ended the test and measured the resistance of the heater and measured open line. The heating element is bad. Retuning with the heater W11626107. I defrost3d the evaporator as a temporary fix. The customer is to cut power to the refrigerator 3 to 4 hours prior to our arrival on next visit. Office to schedule return visit. No water leaks observed during service.; O-emld tckt"

Arrived on site to test unit for unit not converted to LP correctly. Found all large burners had wrong orifices and the right rear burner had the right front burner. Corrected all orifices to correct burners test unit and unit test good job complete. No one here to sign

Arrived on site for washer not working. Unit is full of water and disconnected. Inspected and found harness to drain pump motor was bad. Jumped wiring and drained water. Per Service Pointer - W11750573. I replaced harness and added clip. Recalibrate and ran test cycle. Call complete. W11284522 & W11643701; used 1 W11284522 (Clip) from stock

"Arrived on site to test unit for leak. Upon arrival customer stated they started a cycle and when they returned the laundry was flooded. Entered diagnostics, began a full and immediately heard a leak. Removed top cover and found the dispenser to tub hose has backed off the dispenser causing water to leak as soon as water enters the dispenser. Reattached the hose and secured with clamp, tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived onsite for microwave fan not working. Upon arrival I found both speed options not working. When probing the connections I found speed1 to start working but speed2 not kicking on. I found correct voltage coming from the control indicating blower motor has failed. I replaced the motor and tested the unit. The unit is now working for both options on the fan and is now operating as designed. Call complete. Installed W11441128 MOTOR-FAN. Customer not onsite for signature.

Arrived on site for dryer making a noise. Arrived on site to a vibration when activated. Disassembled and inspected to loose screws or bad supports. All checks good. Goes away when vent is removed. Found it wasn't tightly on hose. Secured vent and test. Working as designed call complete. No parts.

"Arrived on site for customer complaint of noise issue. I replaced fan motor, and blade, unit tested good."

"Arrived on site for loud noise. Removed evaporator cover found ice hitting fan blade diagnosed leak at fill tube,removed ice,removed extension added fill tube reinstalled extension ran icemkaer fill pass no leaks. Wpw10496649"

"Arrived on site to test unit for not agitation. Upon arrival customer stated during a normal cycle, unit was silent during agitation, but it would spin in the spin portion. Entered diagnostics, found no stored error codes. Ran a diagnostic cycle, found unit filling, agitating and spinning. Inspected lower components, found cam and belt are extremely worn. Also during shifting from agitation to spin or vice versa, found the actuator shifting back and forth multiple times before finding correct position. Proceeded to replace splutch (W10721967), belt (WPW10006384) and actuator (WPW10006355). In diagnostic cycle, all components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed. Advised customer to monitor. No leaks detected, job complete."

Arrived onsite to replace previously diagnosed parts. Disassembled and found front bulkhead rusted out and falling apart. Took pics. Need all return parts and additional parts approved for replacement. Need to notify warranty company. No signature due to work not completed. ; ordrng 1 W11162467 (Front bulkhead) and 1 Needsautho (Needs autho)

Arrived onsite for cooktop not sparking. I got the cooktop cover off and found the harness connector to the spark module to have burn marks on it. I replaced the harness connector and tested unit. All burners are now sparking and igniting as designed. No gas leaks present. Call complete. Installed W11637584 HARNS-WIRE.

"Arrived on site to inspectrefrigerator water dispensermaking a loud sputtering noise. Upon further inspection, I found that the water filter housing head was the cause of the issue. I replaced the filter housing and retested the refrigerator. The water is now dispensing without issue or unusual noise. No water leaks were observed during service. W11162042"

"Arrived on site to test unit for no heat. Upon arrival customer stated unit does not heat on any cycle. Verified issue, no heat. Gained access to rear components and tested fuses and element. Found all fuses reading within range, element is reading open. Bracket has warped causing coil to break. Replaced element (279838) and tested unit, unit is now running as designed, job complete."

WTW8127LW1 Arrived on site from previous visit to install part. I installed water valves in calibrated and tested product works as it's designed no water leaks visible from main water supply.

"On arrival verified complaint of unit shaking and making noise per previous diagnosis unit will need. Gear, case belt, splutch, agitator and bolt replaced. Replaced, all five parts, and ran calibration and unit is now working normally. Installed w10721967, w11239857, w11449840, w10752187, w11550891 job complete"

"KRMF706ESS04 Arrived on site for left door not closing properly. Upon arrival, inspected bottom left hinge and found bushing missing (picture attached). In addition, found right door gasket faulty (picture attached). Gasket is not available. Ordering W11122872 left hinge grey, W11223833 left hinge bushing and W10815687 right door stainless. Needs authorization. No water leaks detected at this time. Office to reschedule ; O-emld tckt"

Arrived on site to install previously diagnosed and ordered parts. I instalked the hot and cold valves and tested the washer. The washer is operating as designed. No water leaks observed during service. W11688995 W11688994

"On arrival verified complaint of unit, having no power and full of water, confirm that the unit does not power up and is full of water. Remove unit and verify powers up when external drain pump is disconnected. Unit will need external drain pump replaced ordering external drain pump w11539855 reschedule for 3/3; ordrng 1 W11539855 (External drain pump) and 1 W11034363 (Control)"

"WTW6157PB0 Arrived on site from previous visit to install parts. I installed control board, slider,rotor,clutch, stator, and rotor guard . I calibrated then tested in customer mode product works as it's designed no water leaks visible from main water supply."

"Arrived on site to test unit for RC not cooling and FC over cooking. Upon arrival customer stated the RC wont stay cold and the FC has frost all over the unit. Inspected unit, found RC door is sitting lower than it should, causing the door frame to hit the lower trim piece and creating a gap for air to leak into the unit and frost. Found both washers have been placed onto the FC door hinge. Removed one washer and placed it on the RC door bracket. Door no longer hits the lower trim. Sealed all chassis to liner gaps with silicone and reheated all the gaskets with a heat gun to form to the frame. Doors are now sealing properly. Unit has entered a defrost cycle, advised customer that once the defrost cycle is completed, the unit should start cooling normally. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for fridge not making ice and not dispensing water . Found water turned off at wall . Turned valve on . Fridge is now dispensing water and ran harvest test . Ice maker harvested and filled properly . No water leaks detected at time of service. No parts installed . Job complete

"Arrived on site for draining issue. Upon arrival error code F8-E4 is flashing. Ran diagnostics and get error codes F8-R4 over fill switch open, F3-E2 owi failed , and F9-E2 drain motor electrical issue. Removed drip pan and found standing water. Cleared water from pan. Customer states that the base of unit was fill with water and leaked onto floor from left bottom of door. He stated that he ran a drain cycle and water drained correctly. Cleared error codes and test unit running a normal wash cycle. Allowed unit to run. Unit is operating cot without leaking. Inspected inlet and valve is not weeping. Inspected door seal and is good. Contacted Techline for assistance. Spoke with Chris. Explained all that was checked. For issue that happened tech states that can only happen from a drain hose without a high loop or a weeping water valve. Found high loop on hose without water draining into disposal correctly. Tech advised replace fill valve SR#7741016153. Ordering fill valve. Office to reschedule. Called out to customer several times about diagnosis but is in meeting. Could not get signature from him. I text him diagnosis and a possible date for next visit. Ordering valve, office to reschedule ; ordrng 1 W11434044 (Fill valve)"

"Arrived on site for no water dispensing. Tested dispenser no water can hear valve energized,removed coupling connection under unit ran water dispenser water dispensing from valve diagnosed frozen water line in freezer door,will need to order a new freezer door. ; ordrng 1 W11633382 (Freezer door)"

Arrived on site for unit turning itself on randomly. Customer informed me unit will turn itself on immediately after cycle completed. Checked for error codes f2 e1 stuck key found start key led would stay illuminated and not turning off. Replaced control and tested start key led finally turned off. Unit is functioning properly and as designed to. Called safety spoke with Sheryl sr#7740985850 reported my findings and my fix job completed. Parts used w11683480

"Arrived on site for customer complaint of unit not starting at cycle and UI console not responding. Found failed console. I replaced console, unit tested good."

WFES3030RS0 Arrived on site for a range with lighting issues. On arrival found issue was not lighting lights work just fine. Issue is range tripping breaker client just used the oven before she called for service. Bake and broil element were not sent im ordering both elements and returning control board. Rescheduled client for 2/27/25; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)

Arrived on site to test unit for ice forming underneath ice bin. Found damper/ separator not closing. Also found condensers built up on UI. Recommend UI and separator. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11572058 (Separator) and 1 W11577100 (UI)

Arrived onsite for LF burner not functioning. Found receptacle rusty not allowing good contact to element. Element tested fine. Replaced receptacle and tested. Tested multiple times to customers satisfaction. Unit is functioning properly. Took pic. Job complete

"Arrived onsite for unit with ongoing noise concern. Determined cause to be diffuser. Replaced diffuser to remedy noisy diffuser motor. Also ice and water production issues due to filter failure, advised that the filter should be replaced tomrestore ice function. With the filter removed, water flows normally."

"Arrived on site to test unit for not spinning, not draining and noise. Found motor coupler was broken. Replaced coupler(285753A) and unit is now working as designed. Job complete."

Arrived on site for refrigerator not making ice. Found icemaker notmgetting any signals found open wires in door. Ordering freezer door. Office will call once part arrives. ; ordrng 1 LW10728959 (Door)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wire harness and terminal block and tested the unit. The unit began to work and operate as designed. Call complete. WPW10245259 and W11750758.

"wed5620hw2 Arrived on site for buttons not working. Upon arrival, found all buttons working. Reached out to front office and spoke with tenant via phone call/email stating the dryer will take a long time to dry and buttons will not work sometimes. Proceeded to check heat and found unit reaching over 200F on medium high heat with eco dry function. Continued to disconnect vent and found almost half a gallon of water coming out (picture attached). Advised superintendent and agreed to address the situation. Unit is functioning as designed. No parts needed. No one available to sign"

Arrived on site for refrigerator lights not working. Falls within Service Pointer - W11755210. Replaced module. Verified operarion. Call complete. W11470191

"Arrived on site for no cool. Compressor running,removed evaporator cover can hear some refrigerant passing through small ice build up on inlet ordering a new evaporator assembly. ; ordrng 1 W11578004 (Evaporator) and 1 R600 (R600)"

"Arrived on site to test unit for no ice production. Upon arrival customer stated no ice has been produced since the last repair. Dispenser has been working well. Took temps of the unit, FC at ~1?, RC at ~39?, ice maker housing at ~10?. Cycled ice maker, harvested properly but no cubes in the tray. Filled with adequate amount of water. Set defrost mode to basic and turned vertical mullion on 100% of the time. Cycled power, E5 error has been cleared. Suspecting a potential software or control issue. Will order controls. If E5 error is present on return visit recommend replacing ice maker and heater, along with controls. Ordering parts, no parts installed, rescheduled for 02/28.; ordrng 1 W11224256 (Main control) and 1 W11636543 (UI) and 1 W10563328 (Receiver) and 1 W10563309 (Emitter)"

"Arrived on site to inspect wall oven control panel intermittently locking up. Upon further inspection, the customer advised that they will go to use the oven and the control panel will lock up and they will cycle the power at the breaker and the unit will operate properly. I placed the unit in diagnostics showing no error codes and tested each component and the unit operated as designed. I tested the upper and lower ovens on Bake at 350 degrees and after approximately two minutes, the unit control panel reset, but the unit continued to heat. I could never get the unit to duplicate the panel locking out. I advised the customer of my findings and due to the issue of the unit locking out and inter intermittently resetting and thenunit should be showing error code F2E1-stuck key, I am ordering the control panel and office to schedule return service due to the availability of the part. Also ordering a CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 W11598133 (Control panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for LF error and clinking noise. Upon arrival entered diagnostics and found LF error stored. Started a diagnostic cycle, found when single valve engaged it would only allow a minimal amount of water. No clunking or abnormal noises during spin or agitation. Replaced single valve (WPW10212598) and as precautionary replaced the dual valve (WPW10212596). During replacement found gaskets on the water lines have degraded and are no longer sealing properly. Replaced water line gaskets from truck stock and tested unit, both valves now have full pressure. Advised customer if any of the water lines start to leak, hose replacement will be required. Also advised if the clunking noise returns, capture issue on video. At this time all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived onsite and found unit operating with failed ui console. Unresponsive to commands. Replaced UI together repair. Unit is now operating as designed, advised customer on repair. W11297728"

Arrived on site and replaced capacitor(W11428524). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer stated that the pods are not dissolving whenever they go to wash dishes and their dishes don't come out cleaned. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit and confirmed that the wash motor would not recirculate the water. I replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete. W11025157.

"Arrived on site for fridge temp getting warmer then normal. Sometimes lights wouldn't come on , or dispense water or ice . Ran temp checks fz @ 2, fresh 39. Ice box @No signs of frost build up on evaps. Found fz door rails sometimes rough to close . Ordering rails .return 2/28 ; ordrng 1 W11668672 (Door rails)"

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that during agitation, the unit makes an audible grinding noise. I tested the unit in auto test and confirmed the customers complaint. Ordering the gear case, cam, belt, actuator, and agitator for repair. I rescheduled the customer to 2/27. ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)"

Arrived on site with new control ordered. Removed panel. Replaced control board. Recalibrated machine and verified operarion. Call complete. W11607637

"Arrived on site to inspect upright freezer no cool. Upon further inspection, I found the unit unplugged and plugged it in and tested. When the compressor came on, it began to make a buzzing noise. I gained access to the compressor and start device and placed a tester start device on the unit and retested. The compressor came on and continued to make the buzzing noise indicating that it's locked up. I evacuated the unit and cleares it with nitrogen. Removed and replaced the compressor, access valve, and UV dye drier and tested pressures with nitrogen and 200psi. No leaks found in the system. I installed 50g of R600 refrigerant and allowed to equalize. Plugged the unit in and tested and unit is operating as designed and beginning to cool. I recommended the customer allow the unit to cool for 48 hours before placing food items inside. No water connections to the unit, job completed. W11506635, WPW10143759, W11547313"

"Arrived on site to replace filter head , husband mentioned unit will dispense on full when not in use . Ordering pads . Set return for 2/18 will need an AM appointment. Nomparts installed . ; ordrng 2 WPW10353848 (Pads)s"

"Arrived on sitw for refrigerator not cooling. On arrival confirmed issue and found compressor nor the inverter were getting any dcv f4om the power supply or hv control. tried replacing main control wpw10739408 but found the same results and After speaking with service management on site(PR) i traced failure at power supply and was instructed to order WPW10739408 hv control, WPW10624574 power supply. Rescheduled customer for 02-28-25. ; ordrng 1 WPW10739408 (Hv control) and 1 WPW10624574 (Power supply)"

"Arrived on site for microwave making noise, turntable not spinning clean. Motor has a jump to it. Removed oven from wall. Removed panels. Removed panel. Separated microwave from oven. Replaced turntable motor. Verified operation. Call complete. W10911403"

Arrived onsite to replace drain pump and control board. Replaced both and tested. Ran multiple tests and completed without error. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived on site to test unit for LF burner flame issues. Found sediment clothing fuel ports on burner head. Replaced burner head(W11319683) and unit now working as designed. No leaks detected. Job complete.

WFES3530RS0 Arrived on site for a range tripping breaker to install parts previous visit they didn't send any parts. I installed bake and broil element and main control board. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker . I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker product works as it's designed. I checked polarity and voltage readings were correct. Recommend client to contact home builder if it happens again. Calling whirlpool safety SR # 7740940930

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised they recently had their one year inspection and the inspector said the unit is making a random squeaking noise. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. While testing, I tested amp draw at the black wire on the harness and all of the components are within amp range. I could not duplicate the noise, and the customer did not know where the noise was coming from. I recommended the customer monitor the unit and if they hear the unit making a noise to get a video of the noise and call the unit in for service. No water leaks observed during service and unit is operating as designed, job completed."

Arrived onsite for reported wash noise during agiti9n in wash cycle. Listened to accompanying video recording and could identify the noise in question but could not readily identify cause or if in fact the noise was definitely out of design specs. During inspection found worn belt and debris 9n the shaft under the wash plate. Replaced the belt and leveled the washer and cleared shadt debris out from under the wash plate. No shaft play and no oil and no replaced noises during cycle testing. Advised cuetomer on repair and findigns. W11239857

Arrived on site for washer making a noise during spin. Diagsnotics stored f6e3. Set leveling legs properly. Found screws from rotor was almost falling out. Removed and found nonsigns of oil. Replaced rotor and slider. Recalibrate machine and verified operarion. Call complete. W11260238

"On arrival verified complaint of unit shaking and tub wobbling for a previous diagnosis replaced hub. Tub wobble improve, but not enough replaced gear case and splutch. Reassembled unit and ran calibration verified unit is level and is no longer shaking job complete installed w10721967, w11454372, w10528947"

Arrived onsite for top rack falling down. Upon arrival I inspected the rack and found the rear right wheel broken off causing the rack not to seat in the rails and fall down. I replaced the wheel and tested unit. Unit now shuts and operates as designed. No water leaks present. Call complete. Installed 1x W11579563 Upper rack wheel.

"Arrived on site for customer complaint of unit having some frost build up in FC. I found a little frost build up near top center of FC. I adjusted FC door to make sure the seal was sealing, it is sealing properly. Also found condenser coils dirty, I cleaned condenser coils, unit tested good."

WFE320M0JS3 Arrived on site for a range burner not working correctly. On arrival ran diagnostic no error codes and tested front left burner worked great i instructed client on how to use it on high heat she wasn't setting the temperature correctly where she wanted it but now she knows. No parts used product works as it's designed.

"Arrived on site to test unit for error code. Upon arrival found F9E0 miswired range error code flashing. Removed power and inspected terminal block, found it wired correctly. Applied power, unit is receiving proper voltage, error no longer flashing. Cleared stored error code and started a bake cycle, unit preheated to 350? with no issues and error is no longer present. Unit is running as designed. No one on site for signature, no parts installed, job complete."

Arrived on site to assist lead tech with repair

"Arrived on site for Error code F3-E1, upon arrival, ran diagnostics and confirmed error code F3-E1 exhaust thermistor open/ shorted. Disassembled unit to inspect and test thermistor. Found harness to thermistor is cut. Repaired unit using harness W11310055. Test unit and is operating as designed. Job complete. There is no one to sign off for repair upon completion."