Service History 17

Arrived on site to diagnose a microwave that has fire damage. Found unit was ran with nothing but rack and a potholder inside. Potholder caught fire and damaged interior of unit.

"Arrived on site for no lights in freezer and upper section of fresh food. Diagnosed a defective led module,replaced upper right led module in freezer section,after replacement all leds working as designed.

Arrived on site to inspect unit for not spinning out normally and causing the cycle to stop. Upon inspection found the washer working normally and stopping due to a overload. Cleared codes and tested unit. Cleared drain of debris and tested. All functions returned. Complete

Arrived on site to test unit for damaged door. Found inner door damaged. Will order new inner door office to reschedule ; ordrng 1 W11559689 (Inner door)

Arrived on site to diagnose a refrigerator that is not cooling. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to test unit for upper oven error. Found when starting any cycle console prompted Cycle not available. Turned power off to unit for 10mins and turned back on. Unit now working as designed(to 350). Recommend replacing controls

"Arrived on site to replace harnesses and recirculating recirculating pump per tech line. Spoke with PR and was advised to replace reservoir drain pump and main control as well. Replaced parts, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site and inspected dryer and found it is squealing while running. Disassembled dryer and found tensioner pulley is dragging. after replacing all support wheels and tensioner pulley dryer is working properly, job complete"

Arrived on site to test unit for time and date lagging/no consistent. Found unit not connected to Wifi. Advised customer too download app and connect unit to WiFi for software updates. Job complete.

Arrived on site to inspect unit for not staying open without falling. Upon inspection found the right hinge broken causing the spring to become unhooked. Ordering right hinge to fix the loose part. Fixed all parts so it will work till hinge is replaced. Office to reschedule ; ordrng 1 W10920230 (Hinge right)

"Arrived on site for customer complaint of lower spray arm damaged and unit making loud noise and not cleaning properly, found failed wash motor and spray arm needs replacing. Ordering parts. ; ordrng 1 5304517203 (Spray arm) and 1 154844301 (Wash motor) and 1 Cnote (Auth/office to reschedule)"

Arrived on site to test unit for upper holder stuck and unit giving open close door error. Replaced switch. Test unit and unit test good job complete.

"Arrived on site for a refrigerator that is still frosting in the freezer section. Inspected unit and work area. Confirmed the customers complaint and found water droplets that it turned into ice up at the ceiling causing the droplets to turn into icicles. Checked the gasket and found no gaps in either gasket. Checked the liner and found that part of the liner had re-separated from the adhesive used from the prior visit. Called whirlpool Techline and spoke to Adrian SR# 7732605420. He had to send them a photo of the gaps in the liner at the freezer section and advised that the gaps were too wide for the silicone to hold properly.

Arrived on site for dishwasher not turning on. Upon arrival confirmed complainant found 120v to unit but one of the terminal connections had come loose causing lose of power. After repairing loose connection I reassembled and tested unit. Found no signs of leaks and unit cycling through setting as designed. Call complete

"Arrived on site for a cooktop that has a knob that is broken. Inspected unit and work area. The customer advised that the right front burner does not pop back out when the unit is turned off and is difficult to turn off. Found the knob had gone past the off position in order to turn it off fully. When the unit was in the off position, gas was slowly leaking out of the gas burner. Replaced manifold and tested the unit. The unit began to work as designed. Call complete."

Arrived on site for a washing machine thats making a squeaking sound during the spin cycle. Inspected unit and work area. The customer advised that it only happens once every couple cycles but that they are having an issue with what sounds like a belt slipping from time to time. Confirmed the customers complaint and checked in at the unit. Found the belt had slipped on the cam and was causing the issue found no evidence of any oil leaks from the gearcase. Replaced both Kim and belt and test of the unit. The unit began to work as designed. Call complete.

Arrived on a 2/2 on a range with oven light issues. Confirmed the complaint and found the bulb was faulty. Disassembled and replaced the bulb and unit tested properly without any issues. Job complete 2 bulbs sent and 1 returned from parts.

Arrived on site to diagnose a refrigerator that is not producing ice. Tested all parts and components and found no failures to ice or water system. Advised customer on findings and that without being able to duplicate any failures rAn accurate diagnosis is not possible. No leaks were found at time of service.

Arrived for microwave not heating. Noticed some of the control selections werent working properly. Unit will require WB07X11032 control assembly and will return with all previously ordered parts . Ordering the control panel assembly stainless steel. Needs more work ; O-emld tckt

Arrived to inspect range oven heating issues. Set unit to 350 and it never reached temp. Discovered the hidden bake element was cracked from normal wear and tear. R&R it and unit tested as designed to customers satisfaction. Job complete

Arrived on site for range not allowing lower oven to heat past 295 degrees. Upon arrival confirmed complaint and found stable power connection to unit. After further testing found lower bake element and fried and cracked on lower left side. Replaced element and reass and tested lower oven. Found unit heating to 350 degrees as designed. Call complete

"Arrived to inspect no water or ice. Verified voltage to valve and tested for flow. The primary inlet valve was plugged and after contacting the CX to authorize the repair, removed and replaced the valve assembly and tested. The unit dispensed as designed and water to the ice maker was verified via manual ice maker test. No leaks observed during service.

"Arrived on site for refrigerator not making ice or dispensing water properly. Upon arrival confirmed the actual temps inside both compartments (Fc 13 degrees, rc 48 degrees) After further testing found that all lines are cleared and the water line was disconnected on arrival. Found no signs of over cooling or lines freezing over. Found that the filter had assembly as well as the valve where are the cause of the issues the filter head was not allowing for proper filter connection and the valve is slowly opening up allowing water to pass through the fill line and freeze in the icemaker. with following parts (W11043013, W11346622). ; ordrng 1 W11043013 (Dual valve) and 1 W11346622 (Res/filter head asm) and 1 W11415785 (IM fill tube)"

Arrived on site for a dryer that is taking a long time to dry clothes. Inspected unit and work area. Ran a vent tester kit on the unit and found that the unit had poor airflow for all dryers. Removed the vent hose off the back of the unit and still have the same issue. Disassembled the unit and found no excess lint or blockage anywhere within the unit. Confirmed that the motor was running and the blower wheel was not stripped. Checked airflow coming out of the back of the dryer with the vent hose off and found proper airflow. Did find lint buildup inside the vent at the wall. The customer requested that we try to vacuum out the land at in the vent at the wall and gave me a shop vac to do it. Attempted to remove excess lint but was unable to due to the blockage being further up in the vent. The customer then tried to have me use the shop vac to blow through the blockage and found it could not be removed

"Arrived on site for cooktop not allowing front two burners to activate properly. Upon arrival confirmed complaint. After verifying M&s I found unit couldnt be safely removed and was stuck to the cutout it sits in. Also found screws to infinite switchs were rusted and siezed onto cooktop and unable to be safely removed. Found wiring to all 4 burners within cooktop crumbling apart and terminals were greased and fried out.

Arrived on site for otr microwave failing to heat. Upon arrival confirmed issue and verified unit had stable 120v connection. Found after further testing that the capacitor diode and magnetron had failed. Replaced all 3 components and reassembled and tested unit. Found microwave fully heating as designed. Call complete

"Arrived on site for customer complaint of unit not starting unless she pushed the door close, I found failed interlock, I replaced interlock, unit tested good."

Arrived onsite to replace the timer to the unit. Replaced the timer. Tested the unit in drain and spin. Unit started with no issues. No leaks at this time. Job complete

"Arrived on site to fix oven and burners. Upon inspection found the igniter bent upwards causing non ignition, bent down igniter and tested. Oven worked normally. Front left and front right burner pops when used for multiple minutes. Replaced lp and no change. Ordering burner caps and burner heads. Changed pressures on valve and found no change. Office to reschedule ; ordrng 2 W10891746 (Burner head)s and 1 W11121390 (Burner caps)"

"Arrived on site for customer complaint of unit leaking, found leak coming from vent gasket as well as dispenser, I replaced parts, unit tested good."

Arrived onsite for lower blower speed slow. Looked at the unit in diagnostics and saw error for lower fan speed to low. Replaced fan. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of lights not working found failed module in RC bottom left, I replaced module, unit tested good."

"Arrived on site and replaced control panel and drain pump diagnosed by previous technician, job complete"

Arrived on site to test unit for inner light not coming on and open close door error. Found upper switch burned out replaced upper switch kit. Test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the large crisper drawer rails failing I removed and replaced the rails and tested and drawer is operating as designed. Also, I found the mullion gasket at the bottom was torn. I removed and replaced the mullion and added grease to the top of the mullion and pivot block and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for really loud dishwasher. Found dishwasher not installed properly. Corrected install, ran diagnostics no error codes . Drain pump is making loud noise . Ordering pump and mounting brackets to finish off install. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11362500 (Bracket) and 1 W11035709 (Drain pump)"

"Arrived on site to diagnose dishwasher not washing at dishes. Ran unit and found error F4E3 wash motor not running F7E1 no heat. Ran unit and found it does drain and fill, but wash motor is not engaging and stays silent. Office to schedule when replacement part arrives. Reordered motor. ; ordrng 1 W11085683 (Sump And Motor)"

Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered on oven and had customer connect it to WIFI. Customer has never downloaded the Whirlpool app to connect with the oven microwave combo. I expressed the importance of getting the app downloaded to get the best performance from the oven microwave combo. Explained this may be the reason the oven microwave combo continues to have communication errors between UI and control. Customer plans on downloading the Whirlpool app once she has a chance. Tested oven and it heated as designed. Tested all functions of the UI and it responding as designed. Job completed.

Arrived on call for complaint of error code f21. Pulled cover and checked drain motor some debris but ok. Clear code and test pump.

"Arrived on site to test unit for no heat, tested unit found unit not getting proper voltage at wall outlet and in junction box, all other components tested good, advised customer to get an electrician to fix power issue, job complete"

"Arrived on site to test unit for loud buzzing noise, tested unit found RC evap completely frozen over thermistors out of range, and fan not engaging, quoted customer for UI control, RC evap harness with thermistors and fan support ; ordrng 1 W11089931 (UI) and 1 WPW10389152 (Fan support)"

"Arrived on site to follow up on washer with screaming gearcase. Replaced gearcase, cam and belt. Ran unit with customer present with a load of blankets on a high speed spin and verified there are no noises present and unit is working as designed. Call complete."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised of the issue was not with the dryer not heating buddy dryer is not drying clothes. Inspected unit and work area. Did find proper voltage going to the unit. Ran unit through a time dry heat cycle and found the unit drum turning and the unit heating. I did find an issue with the unit ventilating properly due to the vent hose being crunched in the back. Ran a vet test kit on it and found that the dryer was ventilating properly without the vent hose on the unit. I advise the customer to update their vent hose to a periscope style vent hose to illuminate this issue and that it further problems persisted, they would need to clean out their vent going out of the house. The unit is working as designed. Call complete."

Arrived onsite for unit not cooling in the refrigerator. Looked at the bottom of the refrigerator and saw a wall of ice buildup. Let customer know that it needs to be unthawed before our next visit to diagnose properly and needs to be unthawed 24 to 48hrs before the next visit. Ordered parts for us to come back with. Office to reschedule.. ; ordrng 1 W11098695 (Fan scroll)

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit is leaking water at the front of the unit on the left side. Inspected the interior tub and all checked good. Removed the toeplate and found where water was leaking from the valve area (photo). Inspecting the valve further, I found the inlet hose at the valve connection on the hose side has broken the seal and it leaking from the hose. Water turned off to the unit to prevent further leaks, job completed."

Arrived on site for for oven hotter then setting . Ran temp checks . Found unit running about 15 degrees over normal. Recalibrated 15 . Ran temp checks again . All checked normal . Job complete

"Arrived on site. Unit was powered off,per customer water leaking in fresh food section,removed evaporator cover found obstruction in drain removed obstruction,powered unit on frost forming on evaporator and fan running."

"Arrived on site for customer complaint of unit not agitating, found gearcase leaking oil and not shifting properly

"Arrived on site for a washing machine leaking from the front, and receiving an error code. Upon further inspection I found the bellow actually torn in the front, and I could see the water trails coming out of the unit. I also could see hard water or calcium build up on the gasket and door. I advised the customer on regularly cleaning/running self clean cycles to help prevent this. I put the unit into diagnostics mode and found stored error codes F6E3 for communication error from ACU to UI or UI to ACU, F5E2 for door lock error, F5E4 for door not opened between cycles, and F3E1 for water level system error. I found the F5 error codes are most likely being throw when the customer gets the F6E3 error code, for they have to just restart the unit when it is thrown in order to start it again. I then ran a diagnostics cycle and found the motor was running even when it was not supposed to in specific steps of the cycle. There was also a constant flow of water from the door. I then ran a key encoder test and it passed. I checked voltage at the wall and found it good. I then gained access to the control and UI. I ohmd out the harness to the UI and found it good. I checked voltage incoming to the unit at the filter and found it good. This indicates a faulty control. The unit will need a new control and bellow to be repaired.Call complete."

"Arrived on site for complaints of unit not starting. Found failed lid latch. Installed new lid latch provided by customer. Tested unit and unit passed all tests in factory diagnostics. No water leaks detected, job complete."

"Arrived on site and found customer is experiencing water dripping intermittently into the basket for several hours. At this time there is no water dripping. Replaced water valve assembly one of them is likely getting stuck open, job complete"

Arrived on call to check power supply and found the voltage to dryer not correct. Customer will have supply check.

Arrived on site for unit not heating. Inspected unit found 240 coming from wall. Tested element. There was no continuity. Need to replace heater assembly.Replaced heater assembly. Tested unit and unit heats as designed. Job complete

Arrived on site for Interior Light Not Illuminating - Refrigerator. Customer stated the lights were not the issue. He tried calling our office and left a vm that the fridge was having power failures not light issues. Customer stated fridge would lose power when ice dispenser or water dispenser was used. Other times power would go out on its own. After five minutes it powers back on by itself and seems to run fine. No cooling issues. Making ice. No error codes come on when power goes out. All functions turn off except UI display with power outage. Customer showed me large areas of condensation at the top of the deli drawer gasket as well as divider fascia between fridge and deli. Tested mullion and it was not getting voltage from the UI. Tested mullion itself and it showed open.

"Arrived on site for a refrigerator not cooling. Upon arrival the customer had the unit unplugged and the doors open. After I plugged the unit in I could hear the fans turn on, and the compressor starting. However, the compressor would only run a few seconds and then cut out. This continued to cycle on and off. Due to this I powered the unit down, and I gained access to the start device. I removed the start device and found it had physically broken and burned. Due to this I installed a new start device. As soon as I plugged the unit back in the compressor began to run. Th compressor no longer cycled, and ran as designed. Call complete."

Arrived on site for weak water flow and dripping from water dispenser. Cleaned dispenser tip tested dispenser no drips from dispenser fitting will order unions incase air leak at connections. Tested water dispenser weak water flow with new filter ordering filter housing ; ordrng 1 W10271541 (Union) and 1 WPW10394053 (Filter head) and 1 W10271543 (Union) and 1 W10277958 (Union)

"Arrived on site for dead wall oven . Found thermal fuse had failed . Replaced fuse ,ran diagnostics, no error codes . Ran preheat , cooling fan operating normally . No other issues found .

Arrived on site to diagnose an oven that is not turning on. Found wiring in junction box burnt. Removed damaged wiring and rewired oven properly. All is working properly at this time.

Arrived onsite and repaired unit dishwasher with brass fittings on the old style heater with the updated part. Unit is now operating as designed.

"Arrived on site for no cool. Removed evaporator cover found freezer evaporator incased in ice,ran diagnostics ran defrost heater compressor not powering off and heater not powering on diagnosed unit will need harness and main control,main control on factory back order. . ; ordrng 1 W11396530 (Harness) and 1 W11533213 (Control)"

"Arrived on site to diagnose washer that is not completing cycles. Found errors for Stuck key, long drain, long fill, switch mismatch, shifter failure. Ran unit and found the water supply is inconsistent and would randomly stop due to being hooked up to a cold side only garden hose that is leaking. Unit is located inside of a building next to an open door, which is also causing some rust on the unit. If I shake the hose it will fill. Unit screams when basket is in motion and vibrates / bangs due to unlevel floor. Unit is not located or hooked up to manufacturer specs. To fully complete repair unit will need a new gearcase, timer / controls, possibly motor, shifter.; ordrng 1 Needs/Reporting (See claims)"

Arrived on site to test unit for acting erratic. Found no stored error codes. All components tested good in diagnostics. Replaced control and advised customer to download Maytag app and get unit connected to WiFi for software updates. Unit is currently working properly. No leaks detected. Job complete.

Arrived onsite for front right burner only working on high heat. Tested unit and found switch was not operating and terminals were charred. Need to replace switch. Replaced switch. Front right burner operates correctly. Job complete

Arrived on call for complaint of refrigerator not turning on. Found damaged cord. Repair power cord and refrigerator working properly.

Arrived on site to install previously diagnosed parts. Upon arrival I verified the new latch had secure switches. I powered the unit down at the breaker. I then installed the new latch and tested the unit. I found it now working as designed. Call complete.

Performed streem diagnosis. Found microwave fan begins to run as soon as the door is closed. Unit has failed interlock switches.

Arrived on site to test unit for broiler staying on. Found relay stuck broiler strain on even when off. Replaced board test unit and unit test good job complete.

"Arrived on site to diagnose dishwasher that was not washing. On arrival found F8E4 error blinking for flood switch, also FA E2. Found flood tray full of water. Unit likely leaking from heating element. Cleared water and reset unit. Wash motor still not coming on. new wash motor, heating element, and vent motor. .; ordrng 1 W11416362 (Wash motor) and 1 W11537778 (Heater) and 1 W11414073 (Vent Motor)"

Arrived onsite for special project heating element replacement. Replaced element and tested unit. Unit operates correctly. No leaks present at this time. Job complete

"Arrived on site to inspect dishwasher door handle loose. Upon further inspection, I found the unit handle loose. I tightened the screws at the bottom the handle and it was still loose. I removed the outer door panel and tightened the screws inside and while I had the panel off, I found the console seal missing. I reassembled the door and advised the customer of my findings. I am ordering the seal and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . No water leaks observed during service.; ordrng 1 W11213719 (Console seal) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for unit not washing. Tested the unit and heard the motor not running really good. Replaced the pump and motor. Tested the unit and unit was pump like normal. No leaks at this time.

"Arrived on site for a microwave throwing the open/close door error. Upon arrival the customer stated this was extremely intermittent. Upon further inspection I found the door sagging a little, and I was able to move it up and down to freely. I informed the customer that this could be causing the unit to not come in proper contact with the switches intermittently. I also found the door switch assembly was loose, and I tightened it. I informed the customer this could of also caused this issue. I found the unit as designed.

"Arrived on site for a dishwasher with the start button not working. I gained access to the inside of the console. Upon further inspection I found the clips holding the UI in had broken. This was allowing the UI to be pushed down when you pressed on the start button, so it was not coming in full contact with the switch.. ; ordrng 1 W10847822 (Console)"

Arrived onsite for unit not washing and heater needs to replaced as a issue from the factory. Looked at the unit and saw that the heater needs to be replaced and tested the unit to see if it will fill or wash. The unit did fill with water but the wash motor would turn on but it wouldnt not spin to get the water around. Ordered parts. Office to reschedule ; ordrng 1 W11416362 (Pump and motor) and 1 W11410066 (Control)

"Arrived on site for fresh food section warm . Ran temp checks . FZ 0, RC 46, ice box 10. All fans working ,no issues found with pantry control. Found all thermistor good . Found frost on FZ evap bye fan . No frost in fresh food section. Ran harvest all checked normal. There was ice in maker and on batch in bin . Talked to SW . Replaced UI control . Did power reset . Recommended to make sure freezer draws are not overfilled to keep door properly closing .No water leaks detected at time of service. Job complete"

"Arrived on site to replace previously diagnosed control board, will need to order the correct control board and return, office to reschedule ; ordrng 1 W10803586 (Control board)"

"Arrived on site for door closure issues. Found with right door slightly open door will swing fully open,adjusted bottom hinges tested door operation good."

Arrived onsite to install previously diagnosed pat. I gained access to the leaking water inlet valve and replaced it. Then tested unit for leaks and functionality. Found unit operating as designed. No leaks at this time. Job complete.

"Arrived on site for too much ice. Ran diagnostics diagnosed a defective bin thermistor,replaced defective bin thermistor

"Arrived on site for Not Starting or Operating - Dishwasher. Customer stated the power started coming back on and allowing it to run but that it was still acting funny. Ran diagnostics and console would not give me any error codes. Getting 120 at the junction. Gained access to control and it too was getting 120. Tested all components and control, console and OWI were getting weak resistance readings.Job completed."

"Arrived on site for complaints of ticking noise and not starting. Found unit will tick repeatedly and then shut off. When pushing against the door on the right side and starting the unit, it will run and heat properly. Found frame damage on the left back side. Looks like unit could have been dropped possibly, causing structural damage.

Arrived on site to install previously diagnosed parts. I installed the new latch and catch. The unit is now as designed. Call complete.

"Arrived on site to test unit for over heating, tested unit found all sensors good, inspected element, did not find any unusual marks, getting 10 olms on element, no burnt wires detected, called safety to report my findings, got file number Sr#7732525414, ran vent test and got restricted airflow, advised customer to address issue asap, and dont run unit until vent has been cleaned by a professional, job complete"

Arrived on site to install new frame and brackets. Installed new frame and brackets test unit and unit test good job complete.

Arrived on site and inspected Dryer and found it is still squealing tension pulley should have been replaced on first visit. Per PR call is NDO; ordrng 1 WPW10547292 (Tension pulley) and 1 WPW10136934 (Belt)

"Arrived onsite for shift actuator slipped position and replaced shift actuator to updated part, unit is now working as designed. Advised customer on repair."

"Arrived on site, replaced element . Tested unit according to service pointer . All checked normal. No water leaks detected. No error codes. No water leaks detected at time of service. Job complete"

"Arrived on site to install heater per special project. I installed the heater and then tested the unit. I ran a diagnostics cycle while monitoring the amp draw. I found the heater drawing the proper amperage, and the unit running as designed. No leaks observed at the time of service. Call complete."

"Only in refresh cycle. Not sanitize. Maybe high amp draw. SR#7732596809. Arrived onsite for unit tripping breaker during sanitize and towel cycles intermittently. Tested unit and could not duplicate the issue. Called tech line for assistance. He suggested maybe too many amps during sanitize and towel cycle.During sanitize and towel cycles amps peaked at 22 ,which is within the 30 amp breaker max load.Found that water during steam cycle would drip out of rear of drum and flicker onto the fill valve connections intermittently.possible being the reason for breaker tripping. Secured the water valve connector. Mrs will monitor the unit for further tripping of breaker.

Arrived on call for complaint of tripping breaker. Ran diagnostics and amps never went over 7.5. Call tech line and according to them the dishwasher is fine the breaker should be replaced. Instructed customer that the breaker requirements are on page 6 of installation guide.

Arrived on site to test unit for unit not heating. Found bad high voltage. Replaced magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

Arrived on site to inspect unit for not allowing water through unit. Upon inspection found the unit not allowing water through dispenser because of a bad filter. The new filter does not have Chip which turns off indicator. Customer must buy correct filter. Complete

Arrived on site to test unit for heating element recall. Heating element was checked and and test good job complete.

Arrived on call for complaint of not starting. Found loose connection at door switch. Correct wire issue.

"Arrived on site to follow up on refrigerator not making ice. Tested unit and ran test 56. Found no error codes. Ran harvest cycle and found unit unit cycling. Checked temps and felt that freezer was a bit warm. The icebox fan was not running, and FC was not running. Could only get those fans to come on via diagnostic. I advised the customer to move items in the RC to unblock the vent and airflow channels to allow proper cooling, and then power cycle the unit when its done. Ordering UI and Control due to fans not wanting to come on, but unit does seem to still be cooling. Office to schedule when parts arrive. ; ordrng 1 WPW10675033 (Control) and 1 W11330971 (UI), states that autho needed"

Arrived on site for complaints of unit leaking. Found door gasket in good condition. Found weeping valve causing water to slowly fill the tub when not in use. Turned water off and advised customer not to use unit. Will need new valve to complete repair. Office to reschedule.; ordrng 1 W11175771 (Valve)

Arrived on site to install previously diagnosed parts. I installed the new thermistor and then tested the unit. I ran a speed wash and let it fill. The unit was no longer leaking. Call complete.

Arrived onsite for unit not making ice. Inspected unit and found water was not getting to ice maker.Found fill tube blocked with ice. Used steamer to clear out ice. Tested unit and ice maker fills correctly. Job complete

Arrived to inspect microwave no heat. I used my light tested and verified no heat and the unit threw a F1E5 during the test. Removed and replaced the mag and inverter and tested. Unit operated as designed. Job completed

"Arrived on site to inspect unit for not cooling fridge area, upon inspection found the units ui broken causing the fan to not spin in freezer area, when the ui was replaced the unit turned on normally and fan spun, thermistors work correctly. All functions returned. Complete"