Arrived onsite for leaking failure and determined the cause to certainly be from over sudsing. Advised customer on appropriate detergent use. Unit is now operating as designed. All checks good.

Arrived onsite for a DW that is not turning on/running. Upon arrival I found that the customer was not home. The property manager contacted the customer to get permission to enter the apt. But did not get the ok to enter as the customer left their dog loos in the apt. And they were warred that the dog would escape and the dog is anxious around strangers. So they decided to reschedule for 03/21/24; schdld next appmnt for 3/21 THU !

Arrived onsite for new user and provided customer instructions on use and care. All checks good. Advised customer on findings. Unit is operating as designed.

Arrived on site to test unit for damaged console. Found damaged console and replaced console test unit and unit test good job complete.

Arrived onsite to replace door and seal gaps in liner. Filled gaps as instructed by tech line. When replacing door found Wrong door was boxed. Will need to reorder door. In the meantime customer will monitor if issues improved with filling gaps.; O-emld tckt

"Arrived on site for right front burner knob falls off. Upon arrival,inspected unit and found right front burner valve steam is broken off. Need to replace right front valve. Ordering valve. Office to reschedule.; ordrng 1 W11320025 (Right front valve)"

Arrived onsite for venthood lights not working. Pulled the lights down and found a connector not plugged in. Reconnected it and the lights are working as designed.

"Arrived on site to test unit for PO indicator on UI. Tested unit found all components engaging properly. PO indicated a power issue, tested voltage with no issues, replaced control board as precautionary. Also installed new drawer customer ordered. Unit is running as designed, no leaks detected, job complete."

Arrived on site for refrigerator leaking water from dispenser. Upon arrival confirmed failure and found new filter not sealing properly(customer provided). Replaced housing but found issue still persistent. Replaced valve and found leak removed. Also found small amount of ice/water built up under rc deli drawer and cleared it out. Found no further leaks and informed customer how to use a 1/4inch socket to raise/lower lvling feet under toe plate so that they could safely shut water off befor replacing filter in the future. Call complete

"Arrived on site with parts for washer. Removed cam and found small amount of black oil. Replaced drum, gear as, actuator, cam, suspension and belt. Calibrated machine. Verified operation. Call complete.m"

Arrived onsite for a range OVEN that the control was ordered for. Upon arrival I confirmed that the unit would not heat. I gained access to the control and began to replace it and upon doing so I found that the harness was pinched (see photos) I replaced the control and repaired the harness and tested the unit and found unit operating as designed

"Arrived on site for a dishwasher that is not completing cycles. Upon arrival, the customer stated that she has had the same issue since she initially called in several months ago. She advised that the unit has a foul odor inside of the dishwasher that she has been unable to get rid of. She advised that she did not want us to do any service on the machine as the customer said the previous technician had mentioned that he would get the unit replaced for her if the previous fix did not work. She advised that she followed all of his recommendations onto getting rid of the smell, including running a clean dishwasher tablet through the machine. She advised at this point she just wants a replacement due to having four different services within the last two months. I contacted management and was advised to contact tech line. I called whirlpool Tech line and spoke to Butch SR# 7738673219. He advised that there was nothing within the dishwasher that wouldve made off any kind of smells, and that the issue would have to be either a soap issue, an odorous water supply issue, or a drain hose issue where water is back filling inside of the dishwasher when the garbage disposal is full of water. He advised because the customer wasnt willing to allow us access, there would be no ability to tell her which of these were her issue. Advised that in either case, it would be a customer related and not an issue with the actual dishwasher. Advised to make no repairs at this time. Call complete."

"Arrived onsite for a DW that is leaking from the frost bottom. Upon arrival I ran the unit in diagnostics found no codes, I continued with the diag cycle found that the unit produced a large amount of suds though I didnt add any detergent to the unit. (See photos). Upon further inspection I found that the unit was leaning forward a bit which and contribute to the leak I adjusted the unit so that the water will water to drain away from the bottom of the door (see photos) i used some oil to cut down the excess suds and continued to monitor for leaks and found none. I the advised the customer on detergent/rinse aid use. Unit is operating as designed"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the drum and tested and unit is operating as designed. I felt around on the drum and found no burrs or snags in the drum metal. No lint observed during service, job completed."

Arrived onsite for unit Left front triple burner not functioning properly. Found burner not cycling properly. All 3 sections energized but stay on unless temperature is manually turned down. Ordering LF Switch and element. Office to reschedule ; ordrng 1 W11129442 (Let front switch) and 1 W11563195 (Lf element)

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=21 degrees and the tenant advised that ice cream would not stay frozen and the ice would sometimes melt in the bin then freeze again. I gained access to the evaporator and in the meantime found a block of ice on the evap cover. Once I removed the cover, I found a large ball of ice on the cap tube area (photo). I advised the tenant that we would have to perform another sealed system repair and I would notify maintenance of the issue. I spoke with maintenance and they advised they look into swapping the unit out so the tenant will have a fridge. I am ordering the compressor, evaporator, access valve, UV dye drier, CNOTE-2 HOUR JOB, R600 kit, NITROGEN, CNOTE-COPPER CAP TUBE. No water leaks observed during service, office to schedule return service. No one available for signature; ordrng 1 CNOTE (2 hour job) and 1 R600 (R600) and 1 NITROGEN (NITROGEN) and 1 W11635510 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 W11578004 (Evaporator)"

"Arrived on site for both sections room temp . Compressor buzzing loudly. Replaced cap and start device . Still buzzing . Compressor pulling 3.8 amps . Ordering compressor,evap,uvdrier ,service port ,nitrogen , r600 kit . Call to set return .weigh 2 hrs ; ordrng 1 W11550396 (Evap) and 1 W11557425 (Compressor) and 1 Weigh2hrs and 1 Nitrogen and 1 R600kit and 1 Serviceport and 1 Uvdrier"

On arrival confirmed temp fluctuation complaint. Unit is set at 39. Checked temp again today and it is at 39 inside RC. Damper and fans are all working and no excess frost in Fc section. Installed templogger. Customer will have bag for temp logger as well. Sensor 1 is on the top shelf and sensor 2 is just above the drawer/baskets. Rescheduled for ; schdld next appmnt for 3/19 TUE !

On arrival verified complaint of gasket not sealing and no ice. Gasket wasnt sealing as the metal plate between the doors was bowed out. Reshaped the metal flat so gasket can seal correctly. Temps in Fc are at 8 degrees but looks to have been in a recent defrost as evap has a full frost pattern and no frost on evap cover. Defrost tray was clear of ice. Dropped temp setting one slot colder for customer. Icemaker is making ice slowly but is functioning and filling correctly. Advised the temp issue could be cause by the gasket as well and that is fixed. Unit is operating correctly at this time job complete. No leaks detected during service.

"Arrived on site to inspect unit for incorrect oven temps and needing to be calibrated. Upon arrival set unit to 350 and placed thermometer prober into cavity. Watched unit get to temp and cycle element on and off, unit got to 350 with no issue, unit stayed within temperature window while getting and maintaining temperature. Unit got to 360 oven cycled off, oven got down to 320 before glow igneter began glowing. Unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit has gone back to cooling and has been working since they initially called it in. They advised that for some reason, the unit just stopped cooling altogether, and then started working again, but they couldnt find any rhyme or reason for it. I found the freezer at 4?F in the refrigerator at 40?F. I found no evidence of any defrost issue within the unit. Ran through diagnostics and found all tests pass. I did explain to the customer that because the unit is cooling and operating as designed right now, there is no necessarily ability for me to be able to determine what happened. I did explain to the customer to keep an eye on the unit and to take a video of anything that is happening if the unit is not cooling. The unit is working as designed. Call complete."

Arrived onsite for refrigerator not sealing.on inspection found that the fc door was not sealing. Installed a new gasket on the fc and the rc and now they are sealing to the chaise of the unit. No water leaks detected during service.

Arrived on site to replace transformer. Relaxed transformer test unit by heating water and unit test good no weird noise and not tripping breaker job complete.

"Arrived on site to test unit for doors not leveled, tested unit found left RC door 1/2 inch higher, attempted to level but need shims to complete job, ordering shims rescheduled for 3/20 ; ordrng 4 4387828A (Refrigerator shim)s"

Arrived onsite its to replace RF valve. Replaced valve and whole replacing valve found tubing for simmer was completely clogged. Will need to order tubing and igniter office to reschedule ; ordrng 1 W10115910 (RF tubing) and 1 WPW10250406 (RF igniter)

"Arrived onsite for a refrigerator with a dented door. The superintendent stated that all the four digit room numbers are getting converted to 3 digit numbers. I was instructed that unit 1306 is now unit 303. I went with one of the supervisors to unit 303 and found a model WRS331 series with a different serial number and it has a dented RC door. The supervisor is going to locate the correct room with this refrigerator and let the office know where its at. He will also make a list that will include the room number, model number, serial number, and which door is damaged and get this sent to the office to help with getting the repairs done. Office to follow up.; O-emld tckt"

"Arrived onsite for a refrigerator with a dented door. The superintendent stated that all the four digit room numbers are getting converted to 3 digit numbers. I was instructed that unit 1306 is now unit 303. I went with one of the supervisors to unit 303 and found a model WRS331 series with a different serial number and it has a dented RC door. The supervisor is going to locate the correct room with this refrigerator and let the office know where its at. He will also make a list that will include the room number, model number, serial number, and which door is damaged and get this sent to the office to help with getting the repairs done. Office to follow up.; O-emld tckt"

Arrived onsite to install properly ordered parts. Upon arrival I installed the hinges and door liner and installed the assembly back in the oven and tested it and found that the door now closed properly

"Arrived on site for a dishwasher that is not running. Inspected unit and work area. The customer advise that they keep getting this error and that the unit will not start. The customer stated that the unit blinks eight times and then four times. I did confirm an F8 E4 (float switch open) error code. I checked underneath and found the drip pan full of water. After removing the drip pan and drying up the water, found the inlet valve, partially leaking, causing the issue. I replaced the inlet valve and tested the unit. Found no leaks present during operation. I did advise the customer to lighten the amount of soap they are using as they were quite a few excess sides inside of the dishwasher. The unit is working an operating as designed. Call complete."

Arrived on site with parts for range. Removed back panel and side panel. Replaced shorted cord and harness. Verified operation. Call complete.

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker not harvesting though ice was in tray. Replaced ice maker and tested unit found no leaks and refrigerant making ice. Informed customer to give unit 3 days to fill bucket. Call complete

"Arrived on site to inspect unit for dent on door. Upon closer inspection found new door had dent, ordering door and will return. Office to reschedule. ; ordrng 1 Lw10638684 (Door)"

Arrived on site for cracked freezer drawer. Upon arrival inspected unit and found that the unit was not cracked. Found that the molding or casting left lines on the bin itself that resembled a crack. The unit is intact and functioning properly. Job complete.

Arrived onsite for dispenser door not opening. Repaired by replacing dispenser. Verified function in diagnostics. All checks good.

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that they can hear a rattling noise intermittently. I placed the unit in diagnostics and tested the damper control and the customer identified the noise. I removed and replaced the damper control and retested and unit is operating as designed. Checked the unit for leveling and it is leveled. No water leaks observed during service, job completed."

"Arrived on site to diagnose refrigerator not cooling in either compartment. Examined unit and found it barely below room temp in both compartments. Compressor is very hot to the touch. Removed evap cover and found 0 frost on the evaporator, only some on the suction line. Unit has a sealed system failure. Ordering sealed system parts, office to schedule SS tech. ; ordrng 1 WP2188823 (Evaporator) and 1 W11678305 (Precooler) and 1 W10233960 (Compressor) and 1 R600 (R600 Kit) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier)"

Arrived onsite for unit turning off in the middle of the cycle and glitching. Found unit not starting a cycle due to load and go being empty and needing to be refilled. Deactivated load and cycle started. Also found unit out of balance leading to out of balance load. Leveled unit. Unit is now functioning properly. Job completed

"Arrived on site for not making ice and loud sound from FZ . Ran diagnostics got e5 Im error code. Also found frost building up around left side FZ cabniet . Ran fan ,harvest and fill test . All checked normal. Did hard start on unit . Ordering rails for FZ door . No water leaks detected at time of service. Call to set return ; ordrng 1 W11668672 (Rail bracket LH) and 1 W11668672 (Rail bracket rh)"

Arrived on site to install previously ordered part. Replaced switch harness. Test unit and is operating as designed. No gas leaks detected at this time. Job complete

Arrived onsite for a dryer that is not getting the clothes dry. I found the heater working but there was no air flow. I found a ball of lint in the lint chute restricting the airflow. I cleared the lint and tested the dryer. The dryer is cycling between 127-172 on high heat and has good airflow. Unit is working as designed. Call complete.

"Arrived on site to test unit for not making ice. Unit had no error codes, checked all components through diagnostics and they all passed. Ice box fan was not working properly but after removing some restrictions it started working good. Ice maker is filling with water and harvesting. At this time unit is running as designed, job complete."

"Arrived on site for oven in contol lock mode . Did power restart . Unit not responding to commands , just gives control lock prompt . Replaced UI a console . Unit is now performing normally . Job complete"

"Arrived onsite for refrigerator freezing food in the lower drawers. On inspection the damper is on top in the icemaker but the food next to the damper is not freezing. The rc was 39? at the top the fc was 3?. I gain access to the evap and found an ice ball the size of a softball. I noticed that the compressor never turn off the whole time I was working on the unit, looks like the compressor is low on Freon and not turning off compressor causing cold air to flow out of the rc return ports below the drawers freezing the food. I called talked with Paul I. Gave him all the info and told him that over 30 minutes the only part of the evap that was frosting up was the 2 top loops. He said that the unit is restricted or low on Freon. Odering a SS for the unit.Office to reschedule.; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Drier) and 1 W11536253 (Evap) and 1 2hours (2 hours)"

Arrived on site to replace console. Replace console test unit and unit test good job complete.

"Arrived on site for filter falling off when cooking, found left side filter was not locked into place, right side is difficult to lock into place. Removed panel and adjusted for better fit. As long as they are locked into place they can be jiggled aggressively without falling. Called Techline. Sr #7738670471. Working as designed. Call complete."

"Arrived onsite for oven not heating. On inspection checked the power going to the unit and there was 250 vac. I checked the voltage to,the bake and broil relays and there was voltage to them. Installed a new control board in the unit. Now both the bake and broil are heating up. The oven is operating as designed. The unit heated to 350? before I left."

WTW4950HW3 Arrived to install previously diagnosed and ordered parts. I removed and replaced the basket and tub ring and re-calibrated the control and tested. Further inspection revealed three of four of the leg mounting brakes had broken spot welds and the left rear leg was broken. Office to order cabinet and legs. No leaks observed during service. ; ordrng 1 W10596395 (Cabinet) and 1 W11213957 (Leveling Feet)

7221 arrival onsite for a range OVEN that is not heating. Upon arrival I ran the unit in bake and broil and found that the unit was not heating. Upon further inspection I found that the L2 (red wire) on the main harness broken I repaired it using my wiring kit and tested the unit and found unit operating as designed in both back and broil

"Arrived on site for temperature issues. Upon arrival inspected unit. Found dial up thermometer being used. Explained to customer the thermometers that can and cannot be used per service pointer W10565140. Began preheating unit to 350. Used thermocouple to monitor temperatures. Unit preheated and began temperature cycles. Let unit cycle several times. L 347, H 370, average 359. Unit is operating as designed. Customer requested to calibrate unit to -5 degrees. Job complete"

"Arrived on site to inspect unit for not starting/ operating. Upon closer inspection found unit had no power checked outlet, no power. Found breaker tripped, set breaker, tested unit unit is running as intended. Job complete."

"Arrived on site to install previously ordered parts. Broke off old agitato. Had to use several techniques to press rusted gearcase shaft through basket. Replaced gearcase,belt, agitator and suspension. Calibrated unit. Test unit unit is operating as designed. No leaks present at this time. Job complete. 586.69 c.c autho # 994FLT"

Arrived on site for fresh food temps warmer than normal. Found frost build up on fresh food evap. Steamed out evap. Fans working properly . Found drain tube clogged . Cleaned and steamed out tube . If it happens again recommend replacing drain tube . Collected 162.36 AUTHO APA3HENo water leaks detected detected at time of service. Job complete

"Arrived on site to test unit for not completing cycle. Tested unit found wash motor not engaging indicating a bad wash motor. Replaced sump assembly and drain pump as precautionary. Tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously diagnosed blower and convection fan. Found will also need bottom trim, ordering part, office to reschedule.; ordrng 1 W11648974 (Bottom trim)"

"Arrived on site for loud motor noise . Found shaft on motor slightly bent . Replaced motor ,blower wheel ,sound kit and pads . Unit is performing normally . Job completed"

"KRFC704FPS06 Arrived to install sealed system components. Prior to compressor replacement, I sent a test waveform to the inverter and found the compressor and sealed system fully functional. Further inspection revealed the control would not send the required signal to the inverter and service mode was unable to be entered, due to control error. I found internal shirting within the unit and the evaporator fans would operate when disconnected at the control. I contacted the MFG tech assist line and spoke with tech Rory. File # 7738667374. I advised of my findings and performed additional testing. The unit was found to likely have an internal harness issue and has been submitted for review. The customer will be contacted with further instructions. No leaks observed during service."

Arrived on site for both ovens overheating and burning food. Removed back panel. Confirmed both sensors reading at 1.1 k. Replaced main control. Call complete.

"Arrived onsite for previously diagnosed parts. Installed the filter housing, inlet valve,dual valve, filter housing tubing. Tested unit with the measured 8 once of water , it was perfect. The unit is operating as designed and no water leaks detected during service."

"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. The customer advised of the unit will sometimes dry dishes but most of the time, her dishes end up still being wet at the end of the cycle. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit ran as designed with the heater coming on halfway through the cycle. I did advise the customer that the machine is working as its designed and that due to energy efficiency standards, these dishwashers do not run the heater as long during the dry cycle, and therefore causing issues with dishes being completely dry. I did advise the customer to use rinse aid since she wasnt using it and showed her a couple extra options she can use to get her best dry. However, I did advise her that the unit is working and operating as designed. Call complete."

"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Customer advised that the unit does fill and drain, but it does not recirculate the water. I did confirm the customers complaint and found the wash motor not running during operation. I went ahead and replaced the washer motor and tested the unit. The dishwasher began to work and operate as designed with no leaks present during operation. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the valve failures and the dispenser holding water, I removed and replaced both valves and dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for gas leak. Test unit and found 2 front tubing for front burners broken. Also found the rear tubings for rear burners are twisted. Will need to order all 4 tubings to repair unit office to reschedule ; ordrng 1 W11590060 (Left rear tubing) and 1 W11590248 (Right rear tubing) and 1 W11590058 (Left front tubing) and 1 W11590059 (Right front tubing)

On arrival verified complaint of n9t washing. Ran diag mode and found wash motor not activating. Checked voltage at wash motor and found 12VAC at motor. Checked power from main board and found 115-120 vac. Unit will need harness and possible pump and motor. Ordering harness W11697034 office to reschedule.; used 1 W11697034 (Harness) from stock

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the lower harness and ran the service cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for back left burner is not igniting. Found it does not spark at times. Removed cooktop cover. Replaced igniter. Module was for different model. Reassembled and verified operation. Working as designed. Call complete.

"Arrived on site for door not sealing correctly, upon arrival, inspected unit and found right side fc door gasket has failed. Replaced right side rc gasket. Formed new gasket with heat gun. Unit is operating as designed. Job complete"

"Spoke to Mr. Pilot , marked call sheet for deletionArrived on site for tripping breaker. Upon arrival test unit with all burners and preheating oven to 350 all at the same time. Cannot duplicate breaker Tripping issues. Customer states that it does not happen all the time. Found Unit is powered by a 40 amp GFCI square D breaker. Recommend that customer talks to builder about the replacement of the breaker due to the breaker tripping nuisance. Job complete"

"Arrived on site to test unit for start button not working properly. Tested unit found wire harness burned at the motor connection and a terminal point missing on the motor. Will need motor and harness to fix issue. Ordering harness, rescheduling for 03/19; ordrng 1 WPW10450286 (Wire harness)"

Arrived on site to test unit for unit not starting. Test unit and found cycles not starting. Put unit in diagnostic and reset board no error code found and unit working as designed after reset. Job complete.

Arrived on site for unit not making ice properly. Upon arrival inspected icemaker and found unit had been jamming not allowing harvest to continue or complete. The unit would freeze up every other batch. Found prongs bent. Replaced ice maker. During further testing found insufficient water to ice mold. Found unit is on a reverse osmosis system. Removed the filter and water levels were restored to normal. Unit is now functioning properly. Job completed

"WRS571CIHZ04 Arrived to install previously diagnosed parts. I inspected the door and found the lower door handle retention screw hole had been dented during manufacturing and was unacceptable to the customer. Office to reorder door. No leaks observed during service. ; ordrng 1 W11561286 (FC Door, SS)"

Arrived onsite for a washer that it leaking. Upon arrival I took the unit a part and found that the outer tube had a crack in it (see photos) I am ordering the new tube. We also need to replace the tube ring and I found some broken tabs on it. office to reschedule; ordrng 1 W10371566 (TUB-OUTER)

"Add on Arrived on site for dryer for dryer making loud noise . Ordering blower wheel ,motor , repair kit . Call to set return ; ordrng 1 WP697772 (Blower wheel) and 1 4392067 (Repair kit) and 1 W11364931 (Motor)"

"Arrived on site for a dryer that is not advancing in time dry cycles. Inspected unit and work area. The customer stated that no matter what timeframe she put the timer at, it would not advance at all, and she would have to open up the door in order to get the unit to shut off. I did confirm the customers complain and replaced the timer. I ran the unit for 10 minutes and found the timer advancing throughout the entire process while tumbling and heating. The unit is working an operating as designed. Call complete."

"Arrived on site for not making ice. Upon arrival, inspected unit and container is empty. Found ice tray is twisted and stuck in harvest position. Need to replace icemaker. Removed icemaker and during replacement found that icemaker is incorrect. Found that the last 2 digits of model# should be 08 and not 05. Uploaded picture of m/s on SD. Need to order correct icemaker. Ordering icemaker. Office to reschedule ; ordrng 1 W11546935 (Icemaker)"

"Arrived on site for range door falling off, found door hinge was stuck in closed position, removed door and corrected hinge to lock in place. Reinstalled door. Door working now as designed. Call complete"

"Arrived on site for unit not powering on. Upon arrival,test polarity and is correct.4.95 DCv to ui. Need to replace UI. Ordering UI and control; ordrng 1 W11400681 (Control) and 1 W11112656 (Console)"

"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker not responding. When going to replace noticed ice makers differed. Model number was incorrect, updated model number and ordering correct part. Customer is unaware of schedule next week, office to call and reschedule. ; ordrng 1 W11546935 (Icemaker)"

Arrived on site for a dryer that is making a drilling noise. Inspected unit and work area. I tested the unit and immediately heard the sound upon entry. I disassemble the unit and found that the motor had not been properly mounted to the motor mount. I reattached one of the clips that had fallen off and replaced the blower wheel. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site to inspect unit for not unlocking lid. UNIT IS A DOUBLE STACK IN TIGHT CLOSET. Was able to get door unlocked manually, however control panel is completely unresponsive. Ordering control, ui, and power cord. Requesting 2 man due to double stack and tight space. Office to reschedule. ; ordrng 1 W11586057 (Console) and 1 W11367297 (Control) and 1 W10849440 (Power cord)"

"Arrived onsite for unit not dispensing water or making ice. Found lines and reservoir frozen. Used heat gun to thaw out and unit resumed functionality. The customer stated he has shut the unit down a few times already believing it was freezing over and then when powered back on the unit would work for a few days. Ran dampener test and found that air would continually flow to the fresh food section potentially causing the lines to freeze. Ordering Depner control, as well as evaporator harness that includes thermistor . Return March 19th; ordrng 1 WPW10248595 (Damper control) and 1 W11087438 (Fan harness)"

"Arrived on site to test unit for noise, tested unit found screeching noise coming from gear case, replaced gear case and slider and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a cooktop thats not lighting. I found no gas coming from the burners. I confirmed gas to the regulator. I found the regulator installed backwards. I corrected the regulator and tested the range. All burners are working as designed. There were no gas leaks present at the time of service. Call complete.

"Arrived on site to test unit for not igniting, tested unit found 2 front burners not sparking into the cap but into the base, cleaned under burners but still no change, replaced burners and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for unit not cycling properly, customer stated that the clothes is not spinning out, tested unit found cold water valve not letting any water through and spin cycle will not start, replaced valve and control, unit is now running as designed, no leaks detected job complete"

"Arrived onsite for washer not working properly. On inspection while In diagnostic mode there was a high pitch squealing. On further inspection found oil all over the bottom of the unit. Popped the pulley cover off and you can see where the belt has worn on the pulley when it is slipping around the pulley. Odering the gearcase,belt, cam and returning the capacitor, actuator and control board. No water leaks detected during service. NEW ADDRESS: 711 pampas ricas Leander ; ordrng 1 W11449840 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

"Arrived onsite for washer not working properly. On inspection while In diagnostic mode there was a high pitch squealing. On further inspection found oil all over the bottom of the unit. Popped the pulley cover off and you can see where the belt has worn on the pulley when it is slipping around the pulley. Odering the gearcase,belt, cam and returning the capacitor, actuator and control board. No water leaks detected during service. NEW ADDRESS: 711 pampas ricas Leander ; ordrng 1 W11449840 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

Arrived on site to diagnose washer not entering spin cycle. Tested unit and found washer stops spinning immediately after it starts. I tested in diagnostics and found an error for basket speed sensor. Replaced control to resolve. Verified proper function. Repair completed.

Arrived on site to test unit for burner not showing flame correctly. Test unit and found bad burner head. Replaced burner head test unit and unit test good job complete

Arrived onsite and found broken door switch. Replaced the door switch. Unit is now operating as designed. All checks good.

Arrived on site to install previously diagnosed parts. Inspected unit and worked area. I replaced the tub and gearcase assemblies and tested the unit. The unit began to work and operate as designed with no leaks detected during operation. I did advise the customer to take their washer off of there box. They have it on due to potential issues with this happening again with an off-balance load and the washer falling off the box stand that they have it on. The unit is working as designed. Call complete.

Arrived onsite for dishwasher no power. On inspection found that there was no power to the outlet. I switched the power outlets and the dishwasher came up and was working as designed. I tested the outlet and there was 9vac at the outlet. Currently is going to contact the builder to look at the issue. No water leaks detected during service.

Arrived onsite for washer clothes wet. On inspection found the basket is up against the front of the unit. I had to adjust the feet to make the basket move away from the side of the unit. Since the basket was hitting the side of the unit I re calibrated the unit so it would spin at full speed. No water leaks detected during service.

"Arrived on site to test unit for not producing ice. Customer stated 2 days after getting unit, IM has only produced a few batches. They than turned the IM off and called for service. Tested unit found unit harvesting but not filling with water. Replaced valve and tested, unit is now harvesting and filling with water properly. Advised customer to monitor and give IM 3-4 days to fill container. Unit is running as designed, no leaks detected, job complete."

Arrived on site for dryer making a scraping noise . Found control not attracted to frame and riding on drum. No damage done to control. Reinstalled control . Unit is functioning normally. Job complete

"Arrived on site for door not working, found microwave door and oven door working fine. Ran diagnostics and confirmed operation and temperature. Call complete."

On arrival verified complaint of unit not working. Checked voltage in is 120vac. Motor hums. Checked for blockage and blades move but grind still. Unit will need to be replaced. Ordering 84211601. Reschedule for 3/19; ordrng 1 84211601 (Disposal 1/2 hp)

"Arrived on site to replace front panel due to it being bent not allowing door to close freely. Replaced panel, tested unit, unit is running as intended. No leaks present at this time. Confirmed with customer unit opens and shuts easier. Job complete."

Arrived onsite for a refrigerator that makes a popping or crackling noise when the door is opened. The customer stated that the noise is a hissing noise and they her it louder sometimes when the door is open. After talking with the customer I found out that they are hearing water droplets hitting the heating element when the unit is in a defrost cycle. I explained to the customer that this was a normal sound when it was going thru defrost. I explained how it works. I set the doors even and checked the gaskets which are sealing good since the customer mentioned there was condensation in the RC last week but everything is dry now. All is working as designed. Call complete.

Arrived onsite its to test unit for support for element on microwave broken. Replace support test unit and unit test good job complete.