Great professional service
Dana - Austin, TX
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Elizabeth - Austin, TX
It was easy to schedule my appointment online. I received an email with a service time window and then another email with an adjusted service time window. The repairmen called when they were on their way. The guys were friendly and professional; they explained what was wrong with my dryer and how they would repair it. They even suggested I contact my HOA about a vent cleaning. I did so and the HOA took care of it for me.
Timely & Efficient
Akhokem - Austin, TX
Larry - Georgetown, TX
Got the job done.
Andren - Liberty Hill, TX
This was the second time a diff tech had to come to do the repair. It seems the second time was the trick.
Honest and friendly service
Cherrywood Customer - Austin, TX
Other repair companies had refused to look at my range, but Appliance Express was willing to look at the appliance to see if the issue could be addressed. Joseph fixed the issue with ease and offered useful advice on keeping the range in good shape. He was friendly and helpful throughout the experience. I am very grateful for his insight.
John - Canyon Lake, TX
TAMARA - Georgetown, TX
Great company. You got call backs and great customer service!!!
Louis - Cedar Park, TX
Appliance (refrigerator repair)
Buene - Cedar Park, TX
The repairman was professional and fixed the problem. The phone calls and the pictures I sent in advance prepared him for the problem. They required a lot of information before he come to fix the frig
Terrific Service and Education
Steve - New Braunfels, TX
Kevin spent time educating me about the problem and the best way to consistently resolve it.
Jack - Cedar Park, TX
Great service. Great communication
he kept us informed of his estimated arrival time.
Mark - Austin, TX
Dawn - Johnson City, TX
Brandon came out and took care of our oven. He was professional, courteous and got us taken care of!
James - Austin, TX
Great service. Alan wonderfully. Thanks for helping me with my problem.
Linda - Austin, TX
Jean - Manchaca, TX
Technicians came on time as promised. Found the problem and completed the repair.
Went Above and Beyond Expectations!
Nicole - Leander, TX
We had him come to fix the door deliverymen were unable to reinstall and he came and did a complete workup of the fridge doors. He not only fixed what we originally noticed as being incorrect from our deliverymen (for the brand new fridge) but he was also able to fix a drawer that was never properly installed (we had no clue!) and give us some tips for the longevity of our fridge as well as heads up when we should call again should particular issues arise. With the influx of workers etc in our new home, we were extremely impressed with Lou and his knowledge, efficiency, and kindness to walk us through a few things as well. Well done!
Fixed refrigerator door
Tom - Austin, TX
Luis was on time, efficient, and personable. He had the job done in just minutes. This fridge has been a problem since the beginning and it looks like he fixed it.
Tom - Marble Falls, TX
James C and his assistant know what they were doing. Broke down my fridge and got the fan installed in under an hour. Fridge works great. They also put all the food back in the fridge.
Nice guy, took care of business
Casey - Liberty Hill, TX
Oleg - Austin, TX
owner of the condo
Amoy - Austin, TX
Wesley called 20mins before and was very timely!! He said that everything is now ready to go.. haven't washed yet but don't expect any issues!! Thank you!!
Gary - Spicewood, TX
My oven had performance issues related to technology, not hardware. Donna was able to truly diagnose the unusual problem quickly. Her training was obvious as the problem wasn’t typical and required brainpower (Donna’s) to resolve. Unfortunately the first service call by an unknown technician was a no show hence my average rating for convenience.
Ivan - Georgetown, TX
Kathryn - Bee Cave, TX
nice demeanor, knows his stuff
Paul - Buchanan Dam, TX
Steven - Austin, TX
Appliance Express did a really good job. My technician was great, and did an excellent job fixing my Whirlpool oven.
Excellent customer service
Mike - Austin, TX
Joe is very attentive to his customers, this is my second experience with this tech and both twice my family and I are very satisfied.
Friendly, fast and informative
Benjamin - Austin, TX
Friendly, fast and informative!
Proficient, Professional, and Personable
Debra - Austin, TX
Professional and personable. I very much appreciated his technical knowledge.
Reen - Georgetown, TX
Builder input refrigerator. It is a lemon. Does not seal correctly, frost builds up & ruins Vegs/Fruit. Service Guy wanted to chat about dogs, muffins in my freezer, etc. 4th appt and the dang thing is still a piece of crap. No I am not happy when a repair person comes out for a lemon of a refrigerator. He wanted me to be thrilled that he arrived. It’s about a crappy appliance, not a wonderful visit from service tech - geez. Get your priorities straight. Wish there was another company to use for Whirlpool.
Beware of their service tactics!
Dustin - Driftwood, TX
It would have been nice to have the person I called tell me to flip the breaker on the outside of the house before charging me $150 to take 5 minutes and do it himself when he got there. Seems like they were just out to collect money rather than try to help their clients. Won’t be using them again
saved our fridge
Steven - Austin, TX
Wes was fantastic. Strong communciator. Easy to work with. He gave us options and was very efficient with his work.
Repair of Kitchen Aid Dishwasher
Bruce - Austin, TX
Lou did a great job! He had the problem nailed in a matter of minutes, had the part on the truck, replaced it, tested it and done. He also answered a bunch of questions I had so I got an education out of the deal as well. You've done a great job for us in the past and we'll be using you again. I might also add that I've recommended you to several friends and they've been very happy with the service you' ve provided. Tell Lou thanks again for us ... Bruce Fullerton PS: Kristin called to say there was an opening a day before our service call was scheduled which we took. She's a real asset to your business!
Damon - Georgetown, TX
Lou was very thorough. He waited to make sure problem was completely fixed to my satisfaction before leaving.
Randall - Austin, TX
Tech called to tell me when he would arrive, was on time, fixed it quickly
Stanley - Austin, TX
The person who came to repair a broken button on my dishwasher came on time was polite and quick. But after he left I found the door to the dishwasher made an awful cracking sound when you closed it. I called about this issue and they sent out the original repair guy and his supervisor a few days later. I was not there on the second visit, but my wife was. The guy who originally fixed the button denied he did anything to the door. Lucky my wife saw him with the door off and called him out on this. Evidently the door had a screw come off . The repair tried to say he didn't do anything to the door but my wife disappointed that the repair guy tried to weasel out of his mistake, He was messing with the wrong person. My wife is no pushover and they fixed it right. No charge.
I think this service man finally fixed the problem
Debra - Austin, TX
I have had several issues with this appliance over the last 3 years. I have more faith with this repair person and have high hopes that the issue is fixed.
Cliff was awesome!
Amanda - Elgin, TX
Susie - Wimberley, TX
Good Job, James
Russell - Burnet, TX
Appreciate your cleanliness (booties). You quickly found the problem and showed me the burnt/fused switch after replacement.
Everyone from your company I have ever had any contact with has been outstanding, thank you!
Bruno - Austin, TX
Nicole - Pflugerville, TX
Great All Around
Cody - Round Rock, TX
Kevin - Austin, TX
On time - Friendly - Knowledgeable
Kevin - Austin, TX
Warranty Work, exceptional explanation, and work ethic.
Todd - New Braunfels, TX
I would recommend Kevin Bell for appliance repair to anyone.
Pace - Hutto, TX
All handled on line or with text. Easy communication. Showed up on time. Polite when I say them in person.
Anna - Killeen, TX
Great customer service!
Stephen - Round Rock, TX
Johnathan did an excellent job checking out our new oven. He is very knowledgable and gave us some great tips when using the oven. I would definitely recommend them for any appliance services.
Awesome service very professional
Aaron - Cedar Park, TX
Lou was fantastic!
Great service very courteous everything went great.
Larry - Horseshoe Bay, TX
Great repairman Wes!
Lynn - Austin, TX
Wes was brilliant, careful, and deft in repairing our KitchenAid oven and range.
Beverly - The Hills, TX
Super satisfactory service.
Louise - Manor, TX
Delightful technician. Very thorough.
Quick and thorough visit.
Melody - Lakeway, TX
The scheduler was very sweet and helpful, and the technician was very thorough and fixed everything very quickly, and with no problems. All in all, a very good experience.
Art - San Marcos, TX
Great job. Fixed the dishwasher
"Barenblat - Georgetown, TX
Amazing Work, Blazing Fast Service
Beverly - Austin, TX
Tyler came in, assessed the problem in minutes, and repaired the problem in minutes. Super nice and personable. My dog wanted to leave with him. 😊 And obviously highly skilled.
Joseph was exceptional
Rachel - Pflugerville, TX
John - San Marcos, TX
Monty - Cedar Park, TX
Fast, professional, personal service
Steven - Georgetown, TX
Was a great experience. They were extremely friendly and fixed our freezer quickly. Would definitely recommend.
Oscar - Kyle, TX
On time, professional, and resolved the issue quickly.
James - Driftwood, TX
Chrissy - Austin, TX
Tyler was friendly and fixed my problem. You need shorter service windows so your customers aren't stuck home.
Quick work, informative
Griff - Austin, TX
Freezer was frosting in epic proportions. Looked like a blizzard in there. Tech came in and informed me that warm air getting in was the only cause. Also spent time educating me on how to properly close the freezer in case it skips a “tooth” on the track, and to check for the seal. Gave me recommendations and cleared out a good amount of the ice buildup. Great customer service.
Great service awesome service person!
John - Lockhart, TX
The tech was one of the best that i have seen. I am a estimator for a electric business that does 10+ million a year in sales and i would love to have a crew like him. I do not know what you pay this man but i would have him above the pay scale for tech's just so i would keep him at my shop. Thanks for what he did and i will let everyone i can know about y'all.
Excellent Customer Servce
John - Austin, TX
Automated phone message told me when to expect the service technician and the tech called me and told me when he was on his way. Tech was friendly and professional. Would definitely recommend.
Brian - Hutto, TX
Gloria - Horseshoe Bay, TX
Lynett - Kingsland, TX
The problem was fixed with in minutes. Great technician
Jacob - Kingsland, TX
Good professional servicr
Dlane - Austin, TX
Paul fixed the noise in my refrigerator and was very professional and considerate of my perspective. I give him top rating and the service top rating.
Edith - Leander, TX
I am very satisfied with the Express Appliances service. The technician was very professional. I liked their reminders about the appointments and they were always on time. Great customer service!
Great and prompt service
Michael - Liberty Hill, TX
Jonathan did a great job. He was fast and efficient. Very courteous and respectable.
Mark - Austin, TX
Linda - Round Rock, TX
Very good. Al got right to work and solved the problem.
Patrick - Georgetown, TX
The work Was completely quickly and he was very polite and concerned for the home as whole we appreciate y’all help
Gary &Jarri - New Braunfels, TX
Patricia - Burnet, TX
Will never use anyone else!! James was very nice and professional Johnathan was also very professional as was Dillon
Kathy - Round Rock, TX
From the initial scheduling of the appointment until we received the invoice for the completed work, the entire process was professional, efficient and reliable. We will continue to use Appliance Express for our appliance needs.
Fast, friendly, courteous!
Michelle - Lockhart, TX
Jan - Austin, TX
Fast & Friendly Service
Autumn - Austin, TX
Great service person but the required time frame being a 4 hour window is extremely inconvenient. A 2 hour window would be much more tolerable.
Awesome service and very professional
Kristy - Copperas Cove, TX
Awesome service and very professional. I would recommend them wholeheartedly
Very informative and professional
Joey - Georgetown, TX
Tony - Leander, TX
Cindy - Austin, TX
My new dryer did not work properly within a few days of delivery. The service technician stated that it was more than likely electrical due to the age of the home. The dryer still would not work after the service team left. Upon pulling my dryer out to unplug it as recommended by the team, I found that they had put a hole through the wall and pushed the vent out the exterior of the home. I am still awaiting a response on fixing the damage to the building.
Anna - Austin, TX
Joesph was great and I learned so much about my dishwasher. I am a first time home owner and had no idea how that thing worked. He was super patient and was great with my dogs. I will definitely use him next time.
Satisfaction under review
Judy - New Braunfels, TX
I have not used my dishwasher since the "repair". I questioned the repair but repair guys assured me it was done correctly. I know it's not. Guaranteed next time I use it I will be calling them back.
Quoted on price and charged another
Stanley - Harker Heights, TX
Quoted price for two items to be repaired. only repaired one but price was much higher than what was quoted for two. Gave me appt for wed, sept 10th. Showed up Sept 11th.
Good Fridge Service
Anh - Austin, TX
Appliance Express was very helpful in getting some non-functioning components in my fridge replaced. They were very good about being prompt and getting the work done in a timely manner. The only negative is a screen panel they replaced is different than the original. Visually it is now juxtaposing the other panels on the fridge.
Robert - Buda, TX
Jean - Austin, TX
Great service. Very respectful and professional.
Excellent service and customer friendly!
Carlos - San Marcos, TX
The service personnel arrived just as scheduled. Both of the technicians performed a complete diagnostic test of the appliance (washer). They then thoroughly informed us how the washer was designed to function and answered all of our questions. They were extremely knowledgeable regarding the mechanics and even went through the control settings to explain how they are interactive. Color us impressed!
Wonderful, quick service!
Katherine - Austin, TX
Andy was polite & thorough.
David - Belton, TX
Al was courteous and knowledgeable, quickly diagnosing the problem with our refrigerator and efficiently repairing it. The price was right - no cost, since it was still under warranty.
Great Techs, just takes along time to get in parts
Dianne - Austin, TX
Bill - Austin, TX
Technician was very polite and professional. He immediately identified the problem, explained everything to me and repaired the dishwasher in a timely manner.
Wanda - Elgin, TX
Great service and brought correct stuff to fix refrigerator the 1st time
James - New Braunfels, TX
The technician was very friendly and helpful.
Srinivas - Leander, TX
Gregg - Bertram, TX
excellent, efficient service.
Horace - Georgetown, TX
Appliance Express id the best choice for in home appliance repairs.
Marcia - Spicewood, TX
Rebecca - Liberty Hill, TX
I was not home when repair was done. My husband said he was nice and fast. Would choose again.
Great Overall Service!
Janelle - Austin, TX
Tyler was super helpful - fixed the washing machine quickly and shared tips on how to keep it functioning well.
Courteous and Knowledgeable
Debbie - Horseshoe Bay, TX
Will call again if We need any repairs
Dustin - Round Rock, TX
Really nice repairmen.
Great customer service
Ted - Leander, TX
I had a problem with my wall oven, my Tech Lou arrived and was very courteous, Lou explained what was wrong with my unit and what I could do in the future to possibly prevent it from happening again. He was very patient in answering my questions and did so as to I could understand. I was very pleased with his professionalism and customer service, thank you Lou.
Timothy - New Braunfels, TX
The service attendant was professional and efficient.
Very satisfied with technician
Olivia - Austin, TX
Dane - Austin, TX
Lou/ Appliance Express were the second repairman/ company I used to fix my washer. The first repairman/ company quit trying to fix it because there was no error code shown by the washing machine. Lou came out and fixed it on the first visit. The other repairman came out three times and resolved nothing.
Fast friendly service
Kristen - Austin, TX
The Appliance Express team was friendly. We live a bit outside of town, so the scheduling windows of our service were a bit large (don't blame AE for that).
Daniel - Leander, TX
Very professionally handled from start to finish!
Christian - Austin, TX
Service was prompt and professional!
Michele - Leander, TX
Our technician, Lou, was fantastic. Took the time to explain everything to me. Thank you!
Benjamin - Austin, TX
Andy was great and diagnosed and fixed the issue.
Great service. Very pleasurable
Art - Austin, TX
Would welcome him bsck
Ray - Burnet, TX
Efficient & Knowledgeable
Laura - Austin, TX
Scott understood the problem, arrived with the appropriate parts, and quickly and easily fixed our dishwasher.
Kevin - Austin, TX
On Time, easy to communicate with and prepared . Textbook excellence .
Krishna - Cedar Park, TX
Kelly - Georgetown, TX
I appreciated the prompt, professional service
Jeffrey - San Marcos, TX
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
This was second time out, but was pleased with service. It is funny that the ( deflector ) not sure if that is the proper name has to be just right spot for it to work when it is same all the way around. Just has a sweet spot. I just didn't want something to blow up.
Thomas - Kyle, TX
Kevin was early than the designated appt time and resolved my problem. He answered my questions.
Brenda - Leander, TX
nice and informational
Bruce - Spicewood, TX
Kevin - Pflugerville, TX
Wesley fixed the problem with our appliance in less than 30 minutes.
Rita - Round Rock, TX
Mr. Al Rhoden quickly diagnosed and fixed our refrigerator issue! Al was very personable, professional and knowledgeable.
Great service every time
Terry - Manor, TX
Jospeh was very helpful and knowledgeable about the products ,
Olga - Manor, TX
Very professional and knowledgeable
Whirlpool dishwasher wasn't heating water.
Frank - Marion, TX
Kevin explained the problem succinctly.
Richard - Harker Heights, TX
Awesome tect with Al
Tina - Copperas Cove, TX
Microwave range light switch broken
Rick - Austin, TX
Leo came and quickly replaced the switch circuit board, which was covered by 1-year warranty. I'm still concerned by how tightly the bulb fits against the glass cover.
Efficient and Friendly Service!
David - Austin, TX
Wes was very professional and courteous. He discovered the problem with my ice maker quickly and made the repair efficiently.
Refrigerator Control Panel Repair
Mark - Round Rock, TX
Appliance Express guys did a great job. Fixed the problem by replacing the faulty control panel and explained what they were doing clearly. Finished in less than 20 minutes. Great job.
Lou was fantastic, came in knew what to look for and had my appliance back in order quickly
Paul - Leander, TX
Had a great experience
Bruce - Hutto, TX
This was great service. Scheduling and communication prior to Mr. Clif Leatherwood coming out was very organized and professional. Clif knew exactly what the issue was with my refrigerator. Quickly replaced the part and all is well. Very pleased and impressed with the whole experience and efficiency.
The guys were great.
Mark - Georgetown, TX
On time with great service!
Gary - Waco, TX
Leah - New Braunfels, TX
Brandon was on time, respectful and excellent at his job. I am SO pleased with him and the company!
Fixing the refrigerator
Mike - Kyle, TX
Fixing the refrigerator they were on time see an excellent job done
Rhonda - Austin, TX
Connie - Pflugerville, TX
Great service, very knowledgeable in what he does, excellent attitude, Very personable.
Jack - Copperas Cove, TX
Great service, fast
Very good service!
Ivan - Round Rock, TX
Very quick and professional service.
Kathryn - Austin, TX
The Appliance Express service rep we dealt with was prompt, communicative, friendly yet very professional.
knowledgeable friendly staff
Leah - Austin, TX
Cheryl - Leander, TX
Nina - Austin, TX
Leo has been to my house for quite a few repairs to my appliances. He is very professional; gets the job done quickly and expertly; and is just an awfully nice person! He is my "go to" person of choice when I call Appliance Express for repairs
Great care and not rushed
Jesse - Austin, TX
Wonderful experience, we had a great review of the issue and it was resolved quickly without a feeling of being rushed.
Abigail - Leander, TX
Lou was very professional, fixed the problem quickly and was very kind!
Betty - New Braunfels, TX
Delightful & Trustworthy
Mira - Austin, TX
Luis, Leo, and staff are friendly, warm, and knowledgeable!
Melissa - Georgetown, TX
your repairmen were friendly and quick
Quick response time. Good service.
Dana - Georgetown, TX
Sam - Lakeway, TX
On time, quick diagnosis, brought parts, done! That is good as it gets...
Ray - Georgetown, TX
Great service, great tech!
Very Knowledgeable. Good Service
Gamaliel - Austin, TX
Pamela - Austin, TX
Really efficient, polite and professional
Professional friendly Service
Terri - Cedar Park, TX
James was knowledgeable on time and friendly. Had to wait for parts but definitely a great job.
Arturo - Elgin, TX
Informative and Effective
Demetrius - Cedar Park, TX
Cynthea - New Braunfels, TX
Pulte - Austin, TX
Cynthia - Kyle, TX
Great service with a very competent technician.
James - Austin, TX
For me, it was an unexpected pleasant experience.
Dennis - Temple, TX
He was great.
Review for Refrigerator Service
John - Austin, TX
Bob - Bastrop, TX
Didn't appear to want to listen or care about anything I said. He had his mind made up from the minute he showed up, the problem with this NEW fridge couldn't be fixed and I was suppose to live with the problem.
Dennis - Dripping Springs, TX
Fast and speedy service
Sherry - San Marcos, TX
Luis was very professional and covered his shoes and found the problem right away,, fixed and drew me a diagram of how the cooling coiled worked so that I could understand what he did.
Luis was very good and personable.
Gayla - Wimberley, TX
Rp - Leander, TX
Very professional and knowledgeable
Tim - Buda, TX
Leo takes a lot of pride in his work.
Kevin Bell technical expertise
Lynny - San Marcos, TX
IMHO, Kevin Bell is the consummate repair person. He is a Professional in every sense of the word - prompt, thoughtful, kind, generous (helped with removing and restoring items in the freezer), knowledgeable and humble. He called a colleague to confer with regarding his prognosis and then installed the part in a timely fashion. I hope I have the honor of being served by Kevin in the future.
Nell - Austin, TX
Kevin let me know when he was on his way, which I really appreciated. He found the problem rather quickly & fixed it. Such a relief.
Patrick - Georgetown, TX
Great service on warranty work
Joyce - Dripping Springs, TX
Great experience with Appliance Express and Brandon.
Prompt and knowledgable
Elvena - Round Rock, TX
Marci - Austin, TX
He is a gracious, conscientious person. I appreciate his expertise.
terrific, professional service by tyler
Edward - Austin, TX
Ira - Austin, TX
Excellent service, fair price, exceptional technician
Nancy - Austin, TX
Appliance Express was very pleasant in arranging the service call. Leo, the technician, was professional and personable. We were very pleased and will use them again.
Russell - Kyle, TX
Great and quick service on my whirlpool French door refrigerator
Great Customer Service
John - Austin, TX
Appliance Express came out and unjammed my garbage disposal. When the disposal got jammed again a couple weeks later, they thought ahead and sent Wesley with a new garbage disposal, just in case it needed replacing. I appreciated that they thought ahead and made the replacement process so fast and smooth.
Joe - Austin, TX
Virginia - The Hills, TX
Robert was so professional, took the time to fully explain the problem and fix!
Repair of Water Dispenser in door of Frigerator.
Dale - Austin, TX
Luis was excellent, He knew immediately what the problem was and the repair was completed in 30 minutes.
Christine - Leander, TX
The technicians were very understanding, patient and got the job done for me. Thanks so much!
Awesome, Prompt Service!
Kalina - Austin, TX
Paul, our technician, was wonderful but so was Alli, in their office.
Brian - Austin, TX
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to replace control board from previous diagnosis. Replaced control board. Tested unit to 350, unit works good. Job complete."
COOKTOP GE PP989DN3BB "Arrived on site for cooktop that has a broken knob and fan switch. Inspected unit and work area. Found both parks broken. Replaced fan switch and knob and tested unit. Unit fan would still not come on. Checked connections and found one of the connectors under the switch assembly not plugged in fully. Reconnected connector and tested unit. Unit is working as designed. Call complete.
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found standing water in tub, found 9 different items sharing outlet. Power on washer is dropping off. Spoke with techline and they said washer will need to be on a dedicated circuit to operate properly. Customer will need an electrician to add a dedicated outlet and breaker. If issue persists will need a drain pump 7728505203"
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for the washer drain pump running and will not shut off. During testing found that the motor control and console will need to be replaced. This is a stacked unit and will need a 2man and 2 hours for the repair. Office to reschedule ; saved tckt
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose refrigerator that had frozen some stuff on the top shelf. On arrival found that the air vent from the freezer was blocked and causing air to stay on the top section of the refrigerator. Advised customer that they need to make sure that the vent from the freezer is unobstructed and the air vent gaps on the back of the shelves remain open. Advised on usage and care, as well as water filter replacement. All is working as designed at this time. Call complete."
REFRIGERATOR WHIRLPOOL WRT318FMDM06 "Arrived on site for no cool . Arrived on site for no cool fridge . Compressor not kicking on . Omhed out . Replaced start device . No frost pattern . Ordering compressor ,evap ,service port , lock kit . Weight 3HRS apts . Call to set return .; ordrng 1 LOCKRINGKIT and 1 SERVICEPORT and 1 UVDRIER and 1 W11209866 (compressor) and 1 W11407409 (EVAP ) and 1 WEIGHT3HRSAPT"
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to diagnose dispenser that would stop working intermittently. At times both ice and water would not dispense. Replaced UI since both paddles trigger through UI. With UI installed and water dispensing, it seems to dispense a tiny bit slow. Got minor increase in flow with the filter removed. Advised to replace filter soon. At this time ice and water are dispensing instantly on press. Call complete."
WINE COOLER WHIRLPOOL WUB50X24HV01 Installed handle .
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer not starting. Tested and inspected unit and found failed timer and fuse. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for refrigerator not cooling. Found ice buildup on back freezer panel. Put unit in diagnostics to test defrost thermistor. Thermistor test good. Found bad control. Need parts research for control, see sd pics. Office to reschedule.; ordrng 1 PARTSEARCH (ATTN SR)"
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer not draining. I inspected the unit and work area. I found fault code f3e2 inlet water temp fault, f8e1 long fill, f0e3 overloaded. I gained access to the water valve and tested the thermistor I showed zero resistance. I called for both hot and cold water and found good voltage to the valve but the valves not opening all the way. I tested the lid lock, spin speeds and agitate, all work as designed. I installed the new water valve and ran the unit through a calibration. I then ran the unit through a service verification cycle. The unit operated as designed. Job complete no water leaks detected."
REFRIGERATOR KITCHENAID KSSC48QTS02 "Arrived on site to diagnose refrigerator with dispenser cover issues. Water paddle has to be pressed abnormally hard to work, and the ice dispenser is not powering the auger. Unit will need a new front cover to resolve. Will also be ordering auger as it can not be determined if the auger is bad until panel is replaced. Office to schedule return visit when parts are in. EB has approval from AHS to install front cover. ; ordrng 1 W10822635 (motor)"
VENTHOOD WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave vent fan making a noise. During testing found that the vent fan was the cause of the noise. Replaced vent fan motor and noise is gone tested good. Complete
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on job to replace diffuser. After replacement test operation all functions working properly. No leaks detected at time of service.
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and cleared ice from unit and drained reservoir. Refilled with cleaner and diluted per instructions. Started cleaning cycle. Found all functions test good. Job complete
COOKTOP JENN-AIR JED3430WB00 "Arrived on site for customer complaint of front left burner not working, found failed switch, I replaced burner switch, unit tested good. 30 inch Jenn Air Cooktop
COOKTOP WHIRLPOOL JED8430ADW Arrived on site for knob popping off the cooktop. I inspected the unit and work area. I found the knob broken. I replaced the knob. And tested the units operations. Unit is operating as designed. Job complete.
OVEN KITCHENAID KODE500ESS04 Arrived on site for all interior light strobing . Determined control relay is issue . Will need control . Call to set return ; ordrng 1 W11179310 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for the refrigerator ice maker not working properly and condensation on ice door. Ran diagnostics and found no error codes for ice maker and it went through a harvest cycle just fine. Tested ice box fan and it did not work properly. Will need to replace ice box fan UI, HV board. For the condensation forming on ice door found that the seal on ice door is not sealing properly and the heater on the front part of the ice compartment was not working properly. Ordering parts and office to schedule. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11387386 (UI) and 1 WPW10549589 (door-ice) and 1 WPW10553630 (escutcheon)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for dishwasher dispenser not opening to dispense. Upon inspection I found the gasket on the dispenser door was missing and the door was loose. I replaced the dispenser and the tested the unit. It is working as designed and no leaks detected at this time job complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator FC door not opening due to ice buildup. Tested and inspected unit and found door mis aligned and not sealing properly creating frost buildup around door making it hard to open. Adjusted door and gasket and tested unit. All operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL MVWB765FW2 "Arrived to install previously ordered parts.Removed and replaced the the slider, clutch and gear case.Reassembled and customer wanted to run a cycle to ensure the unit is working properly.All water lines were dry at the time of service.Job complete"
BUILT-IN M/W KITCHENAID KMBD104GSS01 Arrived on site to test unit for overheating. Found fans and everything operating correctly. Spoke with customer and was told issues happen when heating things that produce lots of steam. Informed customer to cover steamy foods with a paper towel. Job complete.
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site for customer complaint of unit not powering on, I replaced display as instructed by Whirlpool the first time out, still did not work. Modules part numbers replaced were wpw10607548 and w10885135. Called techline
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher upper arms not working.Reconnected and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
DRYER AMANA NED7200TW "Arrived on site for dryer getting error code TS. Performed diagnostics and tested unit for bad thermistor, gained access to thermistor tested resistance on unit as well as on the harness, but thermistor tested good . Tested all other fuse and element. Found all reading correctly. Unit has a bad control board.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator ref not making ice. Inspected not and work area. Measured temperature in ice area. Found at 44°. Performed diagnostics mode and tested ice maker fan and found not activating. Tested voltage to fan and found 14 volts DC. Found failed ice fan. Removed failed fan and installed new. Tested operation and found in test mode 3 way valve attempting to rotate in home position. Powered unit off and measured resistance, found all pin read 47 ohms. Found failed control. ; ordrng 1 WPW10675033 (CONTROL)"
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on job for complaints of too much ice. Test thermistor for bin out of range replace thermistor. No leaks detected at time of service.
COOKTOP KITCHENAID KCGS950ESS02 "Arrived on site to install previous diagnosed parts. As new part was installed, same results. Tested all individual igniters, tested good. Found outlet with reverse polarity. Connected unit to a different outlet and unit functions correctly. Advised customer to contact electrician."
COOKTOP WHIRLPOOL KCGS350ESS00 Arrived on site to test unit for flames to high on low. Installed grate and adjusted flames. Job complete.
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit still not washing clothes correctly. Called Techline. Techline asked if any error codes are the issue. No error codes since last repair service. Techline sees no service to be performed at this time. Conclusion is that unit is working as designed. Got sr#7728507705. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Arrived on site for refrigerator thats not freezing properly in the freezer section. Inspected unit and work area. Found ice cream and several other components halfway thawed in the freezer. Tested pressures and found the low side at -8 psi and the high side at 1:25 psi. Was unable to use a black light to look for leaks. Spoke to CS and was advised to order sealed system parts for a leak and charge the unit. Charged unit back up to 145 psi on the high side and one psi on the low side. Office will need to reschedule customer due to out of stock compressor and need for a sealed system technician.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)
DISHWASHER GE GDF650SSJ2SS "Arrived on site to diagnose dishwasher that is not thoroughly washing dishes. Ran cycle to verify operation. Found that all major components are working. Unit is filling, spraying normal and draining. Found that the unit has a large amount of sediment and food buildup, and filter had thick food coAting on it. Advised customer on how to remove and clean filter, and advised they run a cleaner through the unit to break down all the buildups. Once unit is clean it should be functioning normally. No repairs needed. Call complete."
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for washing machine that is having a problem starting the cycle. Inspected unit and work area. Placing it in service diagnostics and found an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), F5 E1 (lid switch fault - lid is up), and F2 E1 (UI stuck key) error codes. Ran unit through an auto test and unit ran as designed. Ran unit through a manual lid lock test and unit ran as designed. Customer advised that on several cycles they had been using, the lid like sounded like it was trying to lock in bed but that it would not and try again several times. I advise the customer that based on their complaint and the error code for the lid switch fault, the issue would most likely be the lid lock. However without being able to cause a fault. Replaced lid lock assembly and tested unit in a manual lid lock test, auto test, and normal cycle with clothes in it. Unit ran as designed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace drain pump and hose clamp and sleeves. Replaced all parts could not test unit due to unit not installed. Job complete
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for a noisy dryer. I found the dryer making a rumbling noise and heavy vibration coming from the motor area. I tried making adjustments but could not get the noise to completely go away. The motor, wheel and bracket will need to be replaced with sound pads for the bracket. Ordering WPW10242878 base & 3EA W11113654 pad. ; ordrng 3 W11113654 (pad)s and 1 WPW10242878 (base)"
RANGE GE JGSS66SEL3SS Arrived onsite for a range with the inner door glass shattered. I removed all of the broken glass pieces and replaced the inner door glass. Call complete.
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site to check ice machine for low or no ice production. Found fill volume very low. Removed filter and found no change in water flow. Ran diagnostics and verified all other functions. Let compressor run for extended time to ensure proper function. Unit is no longer on RO system. Fill valve has failed.Replaced valve, started cycle and observed fill volume and checked for leaks. All checked good, no water leaks present. Job complete"
WASHER MAYTAG MVWB750WQ0 "Arrived on site for unit showing error code f51. I inspected the unit and work area. I found the rotor stator covered in gear oil And when I spun the rotor I found he tub leaking water. I removed the rotor stator and found the tub damaged around the bearings. I spoke to the customer about the repair, and needing a new tub and bearing at a minimum to fix the washer.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for refrigerator not making ice. Measured temperature at ice maker and found at 10°. Performed diagnostics mode and checked ice maker error codes. Found error E2 lost home position. Ran test 57 ice harvest and found ice maker not responding. Tested voltage to ice maker and found 120 volts. Found failed ice maker, due to normal wear and tear. Contacted office for authorization (SC), was approved for repair. Removed failed ice maker and installed new. Assembled unit and tested ice maker operation. All tested good, no water leaks detected."
REFRIGERATOR MAYTAG MFI2568AEB "Arrived on site for refrigerator leaking at ice dispenser. Tested and inspected unit and found failed ice maker, valve and ice chute gasket. Ordering needed part. Advised customer to keep close eye on unit to prevent water damage risk. Office to schedule return trip. Authorization needed. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10287601 (seal)"
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to diagnose dishwasher that was not filling. Performed diagnosis on unit. Found valve was not being actuated and completely silent. Found an almond under the float switch. Removed almost and unit started filling. Call complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and disconnected refrigerator from power and replaced control board and UI diagnosed by previous technician and recommended by techline, requested that customer allow 24 hours for it to reach temperature. Explained to customer that one batch of ice every 90 to 120 minutes is normal operation, job complete"
RANGE GE PGS930SEL4SS Arrived onsite for a range with the LF burner orifices stripped. I found two of the natural gas orifices cross threaded and the orifice holder threads stripped out. I replaced the burner and converted the burner to LP. I tested the burner and it is working as designed. There were no gas leaks present at the time of service. Call complete.
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on job for complaints of not dispensing. Ran diagnostics and found dispenser not working. Replaced dispenser. No leaks detected at time of service.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite to install previously diagnosed parts. As I was disassembling the unit I found a drywall screw wedged between the fan blades on the blower with no damage to the blower I reconnected and tested the unit. It is now working and heating as designed. Job complete.
MICROWAVE FRIGIDAIRE FPMO209RFBY "Arrived on site to replace failed control board, I replaced control, unit tested good."
DRYER GE GTD42EASJ2WW Arrived on site for dry making abnormal noises. Performed diagnostics and tested operation. Found gad shaft. Removed failed shaft and installed new. Tested operation. All tested good.
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site to inspect oven for a broken element, upon inspection found a hole in back right element, replaced burner and tested, no problems found. Complete"
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrive onsite for unit not dispensing water. Tested unit. Found that valve and housing were not working. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on job for complaints of warm temperature in both sections. Found start device not working. Replaced start device and compressor now working. No leaks detected at time of service.
WASHER MAYTAG MVWX655DW0 Arrived on job for complaints of no spin. Ran diagnostics and found gearcase not switching from agitation to spin. Will need to replace gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer having long wash cycles. Found unit not installed. Connected water and drain line. Added zip tie to drain line. Performed diagnostics mode and checked fault codes. Found fault code F8-E3 overflow, F0-E5 off balance load, F0-E2 over suds and F5-E2 door lock.Tested valve operation and monitored for possible water leaks, no water leaks detected. Tested all other operations and found on test step 7, would not go in to high spin. Verified wash basket would spin freely. Gained access to control and measured motor resistance and found all pins at 13 ohms. Called Whirlpool tech support and spoke with Robert, he stated to replace control (SR#7728505469). Found failed control. Removed control and installed new. Performed diagnostics mode and ran manual test cycle. Ran automatic test cycle. All tested good, no water leaks detected."
REFRIGERATOR KITCHENAID KRSC703HPS Arrived on job for complaints of icemaker damaged. Confirmed damage need replacement. After replacement test operation and hard reset of refrigerator. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL ED5PVEXWS06 "Arrived on site and inspected refrigerator and found no flow from water dispenser. Removed water filter and dispenser is now operating normally. Reset water filter and it is still operating normally. Took video of water dispensing and uploaded it to KB/AHS. Cycled icemaker manually and it completed cycle and filled with water. No further repair is required at this time no water leaks from connections at time of service, if issue continues a filter housing will be needed, job complete"
RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of low/no flame on right rear burner, I found lp conversion kit was needed, instructed customer to have plumber install kit."
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site to install previously diagnosed parts. When starting to look at unit customer stated that issue is with top rack and middle rack as well. Tested and found rack and tracks for top rack failed. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10913628 (track) and 1 W10914507 (track) and 1 W11027154 (dishrack)
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously diagnosed parts to resolve RC evap frown over. Followed service pointer steps for W11092686E. Installed clamps and toes, screwed Evap cover to rear cover, moved thermistor to proper position, Installed new Evap cover, and also used permagum to lift up drip tray. Unit is now sealed and working as designed. Call complete. No water leaks found."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven temps. Upon further inspection, I tested the temps in the wall oven. While testing, I found that the temps were too high and tested the sensor and found it out of range. Removed and replaced the sensor and retested. Unit temps average is 355 degrees. Job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived to replace slides to unit. Replaced slides. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER WHIRLPOOL KUDE70FXSS5 "Arrived on site to test unit for control panel not working. Tested unit found bad control panel and panel console. Replaced panel and console. Tested unit, unit works good. No leaks detected. Job complete."
OVEN KITCHENAID KFGD500ESS04 "Arrived to inspect bottom oven not heating.Confirmed the complaint and found the igniter was defective, not allowing the unit to heat.Removed and replaced the igniter, reassembled and unit now operates as designed to customers satisfaction.Job complete"
DISHWASHER WHIRLPOOL IUD8555DX3
REFRIGERATOR IKEA IX7DDEXGZ002 Arrived onsite for a refrigerator that has a burning smell. The unit was off when I arrived. Mr stated there was a smoke mark at the rear of the unit on the lower panel. I confirmed there was a smoke mark and found that this happened at the plant when the lined were soldered. I explained this to the customer. I checked the main control and found it good. The customer stated the smell was coming from the RC. I checked all components in the RC and found them good. I checked the FC evaporator and found where a piece of foam had fallen on the defrost heater causing the smell the customer had noticed. I removed what was left of the foam and scraped the rest off of the heater. I explained to the customer that any remaining foam would burn off. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator making noise. Tested and inspected unit and found all operations to be normal. Showed customer user care guide on refrigerator noise. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on job for complaints of freezer door not closing properly. Made adjustment to door and made suRe door close.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for fridge leaking . Found a lot of condensation building up around facia of ice maker . Dispenser door looks in good condition . Ran fan and harvest ,fill tests all checked normal . No IM error codes Service pointer w10545061d. Ordering kit recommended in pointer . Call to set return . No water leaks detected . ; ordrng 1 W10628737 (heater)"
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washer that was making a weird grinding noise according to the customer. After multiple test and further inspection I was finally able to find that the gear case itself is defective and is grinding whenever too much weight is applied to the white plate. We will need to return with a new gear case and wash plate. ; ordrng 1 W10752283 (washplate)
MICROWAVE WHIRLPOOL WMH32519HZ5 "WMH32519HZ Arrived on site to check microwave for stopping after 2 seconds of run time. Heard chattering from switches prior to unit stopping. Accessed door switches and interlocks, found top interlock cam was rotated back not allowing switch to be actuated. Corrected cam placement and tested unit. All checks good after repairs. Job complete"
OVEN WHIRLPOOL WOD51ES4ES01 Arrived on site for double wall oven that had no power door was locked and would not turn on. After further inspection I found that the issue was that there was a TOD sensor on the back of the upper oven that had blown from the self-cleaning feature and was not allowing the oven to kick on the upper side but whatever I try to place to use the house and noticed that there is no power getting to the main control board I found at the thermal fuse that is wired into the main power lineWas also blown and will need to be replaced before we can get power to the main control and pull the chassis oven we will need to return with the TOD sensor as well as a thermal fuse to the main control. Customer is also aware that because there is no power getting to the main control through that thermal fuse that there is a possibility more issues could arise after we install these parts.; ordrng 1 W11025102 (fuse-thrml)
REFRIGERATOR WHIRLPOOL WRT318FMDM06 "Arrived on site and replaced dented refrigerator door, job complete"
VENTHOOD UNKNOWN UXT5236BDS1 "Arrived on site to inspect venthood noises. Upon further inspection, customer advised that the unit will begin to make a noise like the fan is slowing down high while in speed. Turned the unit on all three speeds and while in high speed, it sounded like the motor was losing RPMs. I removed and replaced the fan motor and retested. Unit is operating as designed. Job completed."
WASHER WHIRLPOOL WFW9640XW00 Arrived on site for washing machine thats still showing an F 28 code. Inspected unit and work area. Customer advised that the unit is actually showing a different code now. Customer turned unit on and it showed an F 99 code (not supported-mismatch of User interface and CCU). Attempted to run to service cycle and unit would pop up with the F 99 before I was able to put it in the diagnostic mode. Spoke to my service manager and was advised that this unit has a control that has been subbed out for a different part.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of noise issue during ice harvest, found ice maker module was rotating before ice heater activated, I replaced wire harness, unit tested good at time of service."
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer not spinning. Confirmed the complaint and found the latch was defective and clicking continuously.Removed and replaced the latch.All water lines were dry at the time of service.Tenant satisfied.Job complete
REFRIGERATOR KITCHENAID GS6SHAXLS02 Arrived on site for mullion being hot and condenser fan not working. I inspected the unit and work area. I plugged the unit in and found the fan not spinning. I plugged the new motor in and found it working. I removed the failed motor and fan blades. I replaced the motor and fan blades with a new set. I plugged the unit back in and found the fan spinning as designed. Job complete. No water leaks detected.
WASHER WHIRLPOOL WFW97HEDBD0 Arrived on site to repair washer that need a new UI control. After installing the UI panel control I replug the machine and reset it to factory settings and test the unit out on multiple cycles and the unit is now displaying the proper times on the copper cycles and hes not giving any kind of weird out of the ordinary lengthy amount of time for Short or longer cycles. Unit functioning as designed called
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pressure hose and tested unit in a normal wash cycle. Unit filled and began to agitate without over filling or throwing an error code. Unit so working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for unit having broken adjusters. Looked at unit. Saw broken adjusters. Replaced adjusters. Tested unit. Unit test good. No issues at this time. Job complete
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site install bracket for installation. Found old bracket had shorted filter board. Ordering new filter board and new power cord. ; ordrng 1 W10422269 (FILTER BOARD ) and 1 W11206558 (POWER CORD )
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site and installed new thermistor. Steamed away ice build up on evaporator. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of freezing in refrigerator and water supply not working. Found the damper not working properly causing temperature to get too cold freezing water line. Recommend replacement of damper.
DRYER WHIRLPOOL MEDX655DW1 Arrived on job for complaints of no heating. Found heater open. Replaced heater and test air flow. Air flow bad showed customer difference between vent connected and not connected. Instructed customer to have vent cleaned.
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Arrived onsite for the refrigerator ice maker not making ice. And cooling issues in fresh food compartment. During testing found that ice maker failed the harvest test. Replaced ice maker and the new ice maker failed the harvest test as well. Inspected the door harness and found some crimped wires will need to replace door . The cooling issue in the refrigerator. During testing found that the damper control is not working properly and is very noisy. Will need to replace diffuser assembly. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 LW11089021 (dor-fip) and 1 W10873791 (icemaker) and 1 W11164593 (diffuser)
WASHER WHIRLPOOL WTW7000DW0 Arrived on site to repair a washer that need a new gear case wash plate clutch etc. after installing all necessary parts I tested out the unit and everything working as designed. There are no leaks before during or after repair. Call complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ Arrived on job for complaints of freezer too cold. Check thermistor out of range replace thermistor.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install parts per last visit, upon inspection found the fridge correctly defrosted, Changed out all parts and tested for issues. No problems found. Complete"
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on site to install previously diagnosed parts. Found power coupling was rusted to auger shaft. Removed coupling and cleaned off rust. Installed new spring and lower coupling. Retested and all is working as designed. Call complete.
RANGE WHIRLPOOL WFC310S0ES3 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. It is heating and working as designed at this time job complete.
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site to diagnose a dishwasher that was not washing the dishes properly. Upon further inspection I found that the motor and pump sump assembly head quit working and was no longer turning on the way it was supposed to it was receiving the proper voltage from the main control board so I went ahead and replace the pump and motor retest of the unit and everything is functioning as designed there were no leaks before during or after repair. Call complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for handles being damaged. Saw damage to handles. Handles to replace were damaged. Was only able to use one handle. Need to re order 1 FRZ handle and 1 refrigerator handle. Office to reschedule. ; ordrng 1 W10827046 (handle,door (ss)) and 1 W10899551 (handle)"
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site for microwave not heating properly and sparking. Tested and inspected unit and found failed transformer, capacitor, diode and magnetron. Ordering magnetron and. Office to schedule return trip. Advised customer not to use unit until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10836753 (transformr)"
RANGE WHIRLPOOL WFE505W0HW1 "Arrived on site to diagnose one range with no working burners. Performs diagnosis. Found wiring harness split at the terminal block, with a broken stud on the terminal block. Need to order wiring harness and terminal block. Office to reschedule when harness is available. ; ordrng 1 W11416047 (HARNESS) and 1 WPW10245259 (block-term)"
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace control panel for range. Panel was dented in the box and will need to be re-ordered. Office to set return appointment.; ordrng 1 W11336701 (PANEL)
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
OVEN KITCHENAID KFDC506JSS00 Arrived on site to diagnose a range with an oven that is not working. Upon initial testing found all parts and components fully operational. Customer informed me they reset the breakers prior to service. This has reset controls on unit and no further repairs are needed.
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Arrived on site for her thats not cooling. Inspected unit and work area. Customer advised that the freezer was calling but that the refrigerator was not. Found freezer section overly full and having a hard time circulating air. Removed freezer evaporator cover and found ice build up over the air tower holes leading down to the refrigerator. Removed ice blocks and tested unit. Refrigerator section began to cool. Unit is working as designed. Advised customer of how to avoid this for the further. Call complete.
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 "Arrived on site for customer complaint of unit having ice build on back wall of fresh food section. Found defrost issue.
REFRIGERATOR LG LFXC24796S/00 Arrived on site to install temp sensor and control. Found wrong sensor delivered ordering temp sensor; ordrng 1 6500JB2001B (TEMP SENSOR)
COOKTOP JENN-AIR JGCP636ADP Arrived on site and tested operation. Found left front and right front burners not lighting. Inspected burners and found both missing screws and some how glued to base as the head will not release from the cooktop.
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived onsite for unit having condensation. Found that seal to door was not sealing properly.No issues at this time. Job complete
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no cool. Found oil on evaporator in fresh food section unable to locate location of leak,found some corrosion on cap tube entering liner,removed evaporator installed a new fresh food evaporator,during reassembly found cap tube weak while adjusting tubing for install cap tube broken called tech support per tech support
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived onsite for the ice machine not making ice. During inspection found that the ice machine was unplugged. Went to plug ice machine back in and saw that he drain hose from the ice machine was not connected to the main drain. In order to hook up drain hose the wine cooler will need to be removed to gain access to hook up drain hose to the main drain line. Advised customer to have some one remove to wine cooler. Was not able to test ice machine because I will not be able to drain water. Customer stated that they will contact us once the ice machine is hooked up to the drain.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for not heating, upon inspection found no power to microwave, will need fuse to diagnose further ; ordrng 3 W10138793 (FUSE)s"
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not turning on. Ran diagnostics and found that the main control board was causing the issue with the console not turning on. Replaced main board and console and dryer tested fine. Advised customer that there is a vent tube restriction and to have someone clean the vent tube in the home. Complete
RANGE WHIRLPOOL KOSE500ESS01 "Arrived on site for customer complaint of unit not working after self clean, found unit blew thermal fuse. Customer also wants us to calibrate unit on next visit. Also ordering bake element because customer heard popping noise. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml) and 1 WPW10546517 (elmnt-bake)"
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect refrigerator temps. Upon further inspection, tested temps in the FC=12 degrees & RC=51 degrees. I found that the RC evap cover had a large mass of ice on the outside. I advised the customer of my findings and advised that I would have to reschedule due to the large amount of ice and the potential damage that could be caused from removing the evap cover. I recommended that the customer unplug the unit 24-48 hours before I return and to place towels around the unit to protect the walls from any water leakage.No water leaks observed during service.;
VENTHOOD UNKNOWN WVW53UC0FS2 "Arrived on site to inspect venthood lights not working. Upon further inspection, I tested the lights and they failed to come on. When I moved the light harness, the lights flickered off/on. I removed the lights and the transformer/capacitor housing and found that the left LED connector pins were loose. I had to cut the shrink tape off the connector to get to the harness to adjust. I attempted to adjust the pins but they would not hold. I contacted techline ad spoke to Dustin and advised of the complaint and my findings. Dustin recommended adjusting the pins and retaping, but I advised I tried and it holds briefly. He advised that he does not have a part number for the harness and our parts dept would have to research the part. If the part is not available for order, then techline would have to contacted and document info to move further. File #7728492703. I advised the customer that our office would attempt to find the part and if not, someone from our off
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for customer complaint of unit not washing, found loose connection at power supply box, I tightened wire nuts, unit tested good, no error codes in diagnostic mode. Showed customer unit was working as designed."
MICROWAVE KITCHENAID KMHS120ESS8 Arrived on site and tested operation. Found hood light not working. Tested bulb and found to be good. Tested socket and voltage to socket. Found harness connection has melted at neutral side of socket. Unit will need new harness to light and turn table as well as new socket to repair. ; ordrng 1 W10710692 (harns-wire)
OVEN WHIRLPOOL WOS51EC0HW01 "Arrived on site for wall oven with power but not heating when turned on. After running diagnostics I found an improper wiring notification appear that indicates faulty or improperly connected wires somewhere within unit. After removing wall oven I immediately found that the unit had a modern (4 wired: red, white, black, ground) hardwire connection from the oven, being connected to an older 3 wired outlet connection (grandfathered in by the N.E.C, old flashed black(hot) white(hot) bear (neutral)). One pair of wires within the connection had come loose from the wire nut. I rewired loose connection and retested unit thoroughly for any other failures. No other errors were found within unit from either hardware or diagnostic tests. Unit heating thoroughly to set temps now. Call complete"
REFRIGERATOR WHIRLPOOL WRF3535MBM00 Arrived on site to diagnose and install a back door seal on refrigerator. After further inspection found that the door gasket on the bottom freezer door was not sealing properly. Unit is now ceiling and functioning as designed call complete
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not making ice, upon inspection found the water valve working but no Icemaker movement, ordering UI and icemaker and fill tube. Office to reschedule ; ordrng 1 W10883965 (TUBE) and 1 W11026493 (ICEMAKER) and 1 W11293313 (UI )"
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL WFW94HEAW0 "Arrived on site to inspect washer door lock not unlocking. Upon further inspection, I found the unit partially disassembled with the top panel off, the screws not mounted into the control panel and the bottom screws missing from the front panel. Placed the unit in diagnostics showing error codes F6E1, F5E2, F5E3. Cleared the codes to continue with testing. As the unit began testing, the door lock engaged, but the unit did not advance. I followed the tech sheet and tested the door switch and control. I pulled the unit out and removed the wick panel to inspect the motor control and I found that the MCU was burnt out.I removed and replaced the MCU and retested. Unit is operating as designed. No leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for refrigerator making gargling sound, lasted 15 minutes and only happen once. Inspected unit and work area. Found wire harness cover at bottom of FC door showing wires. Repair by adding electrical tape to harness cover. Cleaned front of condenser. Inspected both evaporator and found good frost pattern. Performed Found unit ADC defrost mode, switch to basic defrost. Tested all thermistors. Ran defrost cycle. Was not able to repeat sound. Informed customer sound was possibly refrigerant back flow while unit was defrosting. All operations tested good, no water leaks detected."
RANGE KITCHENAID KFDC506JSS00
RANGE GE JGSS66SEL1SS Arrived on site for range gas smell when oven in use. Tested and inspected unit and found failed gas regulator and igniter. Ordering needed part. Office to schedule return trip. Customer not to use oven until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB13X25500 (range igniter glowba)
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for oven gas smell when in use. Tested and inspected unit and found failed gas valve. Removed failed part and replaced with new. Tested unit and all operations are normal. Tested for gas leaks and found none. Turned gas supply off at wall and instructed customer to have gas company come Verify no gas leaks. No other repairs are needed at this time.
RANGE GE JB645RK4SS "Arrived on site to install previously diagnosed switch, harness and light indicated. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Arrived on site and tested operation. Found freezer door not shutting evenly causing ice build up in left railed. Unit will need new rails to repair. ; ordrng 2 WP13055901 (slide)s and 2 WPW10170835 (glide)s
DISHWASHER AMANA ADB1100AWB "Arrived on site to diagnose dishwasher customer says will just blink and not run, and is missing a console piece. Found on arrival that the previous company did not reinstall the handle for the door. When I arrived the start light was blinking like the cycle was paused. Pushed start and the cycle resumed. Cancelled out and was able to restart cycles several times. Could not recreate the failure. Ordering a new door handle and bringing back control to retry and failure. .; ordrng 1 WP8534984 (door handle (blk))"
OVEN KITCHENAID KEMC308KSS03 "Arrived on site to diagnose microwave oven combo with MW light off and door with no tension. Performed diagnostic optic and found torsion springs completely missing in unit, and several missing screws. Unit needs new torsion rods and MW bulb. Ordering springs and lamp for unit. ; ordrng 1 WP4452395 (spring) and 1 WP4452396 (spring) and 1 WPW10440740 (lmp-basles)"
WASHER MAYTAG MVWB765FW3 "Arrived on site for unit not powering on . Ran diagnostics and got both UI and acu miscommunication error code as well as locked rotor . Found oil leaking from gear case . Ordering console and will replaced acu same time . Ordering gearcase ,stator ,clutch, slider . Please call to set return . No water leaks detected at time of service.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11135391 (console) and 1 W11195971 (stator) and 1 W11393685 (GEAR CASE )"
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found both water sources are turned off, after correcting ran valves in manual diagnostics and they check good. Took picture of water flow. Started washer on a normal cycle and its filled with water and began agitated, at this time washer is operating properly. , jobs complete"
REFRIGERATOR JENN-AIR JFC2089BEM01 Arrived onsite for unit freezing and cannot dispense water. Looked at unit. Customer has unit at 33 degrees. Found that control damper is being really noisy. Called Techline suggested that control damper may need to be replaced along with control. Got sr#7728494264. Replaced parts. Tested unit. Unit test good. Water was frozen over. And now dispenser once again.
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishwasher stopping mid cycle. I inspected the unit and work area. I found no fault codes in diagnostics. I ran the unit through a diagnostics cycle with no issues. I called techline and spoke to Liam got sr #7728490434. I advised techline of the complaint and what the unit is doing. Techline stated since I am not showing an error codes in diagnostics and I cant get the unit to fail while in home there is no testing the can brine to determine the fault. I ran the unit through diagnostics one more time trying to make the unit fail. Unit operated as designed. I checked resistance for all components and everything is checking out good. I cant find a fault with the unit at this time. I spoke with up customer about leaving the unit in the failed state so we can com out a diagnose it from that failed state. Job complete no water leaks detected.
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for not filling with water, upon inspection found the washer valve not opening, changed valve and tested. Water returned. Complete"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for sealed system repair. I gained access to the compressor and replaced with new. I installed a access valve and UV dryer. I pulled a 30 inch vacuum and monitored gauges for leaks, I found none. I put a charge of 4.24 oz into the system . I monitored the gauges and saw good pressure. The evaporator started to form a good frost pattern. Job complete. No water leaks detected."
WASHER WHIRLPOOL WTW8500DW Arrived onsite for unit not cleaning clothes. Saying unit is still leaving lint and hair on clothes and sometimes a bit of a white stain. Tested unit in diagnostics. Did not find a error code. Ran unit unit test mode. Unit working as designed. No leaks at this time. Job complete.
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found cut off has failed, after replacing it dryer is now heating properly. Vent hose connection on wall is pushed back into wall and hose will not attach. Recommended to customer that it be repaired/replaced before dryer is hooked up again. Without that hose being attached did not confirm whether airflow is good or bad, job complete"
RANGE MAYTAG MGT8775XS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the front left valve failure, the front left and right orifice holders and the lower oven bake ignitor failures, I removed and replaced all parts mentioned and using my liquid gas leak detector, I checked all gas connections and all were good. Due to the gas line at the back of the unit being too short, I had to disconnect the line at the cutoff and reconnect it when completed. Using yellow gas line tape, I wrapped the receiving line with the tape and once the connection was completed, I tested it with liquid leak detector and it was good. Tested the unit and it is operating as designed. No gas leaks detected during service.
COMPACTOR KITCHENAID KTTS505ESS0 Arrived onsite for noisy trash compactor. I tested the unit and it makes a grinding thumping noise. I contacted techline and they had me put my phone to the unit as it was compacting. techline determined that the noise is normal and the unit is working as designed.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit making noise from the fresh food diffuser. Tested unit. Found that diffuser was making noise. Replaced diffuser. Tested unit. Noise issue has gone away.
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site and replaced valve after replacement hot water is operating properly job complete"
REFRIGERATOR FRIGIDAIRE FFHB2750TS8 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not making ice, I removed and replace the air handler housing, fan and gasket kit, fill tube kit and defrost heater. Tested ice maker operations and the unit is operating as designed. No water leaks observed during service, job completed."
COOKTOP WHIRLPOOL SCS3017RS01 Arrived onsite for the cooktop RF burner not working. During testing found that the electrode is no good will need to replaced burner assembly and all burner screws because of age.
RANGE AMANA AGR5330BAB3 Arrived on site for left front burner not lighting. Found spark module failed . Replaced module. All burners are igniting properly. No gas leaks detected at time of service.job complete .
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrived onsite to install previously diagnosed parts. I installed the ice maker optical sensor and advised the customer to let us know if it still does not make ice. The customer brought to my attention that their ice door motor is not working I tested and found the motor faulty. Will order motor but office will have to get AUTHO and RS with customer. (WP2252130) ice motor ; ordrng 1 WP2252130 (ref auger motor)
REFRIGERATOR JENN-AIR JS42SEDBDA Arrived on site and tested operation. Found UI unresponsive and unit is off. Tested voltage and found incorrect voltage coming from power supply. Installed new power supply and tested operation. Unit tests good. Job complete
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to test unit for error code F2E2. Tested unit found corroded UI and corroded jumper wires and corroded control board. Will need to replace control board, jumper wire and UI. Ordering part#W11028004(jumper wire) and part#W11036550(UI). Office to reschedule. Will need autho. ; ordrng 1 W11028004 (UI JUMPER WIRE) and 1 W11036550 (UI)"
REFRIGERATOR GE GFE28HSHESS "Arrived on site to inspect refrigerator freezer no cool. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested all fan functions and all fans are operating as designed and unit is cooling properly. After testing, the compressor came on and unit began to cool. No mechanical repairs needed at this time. Unit is plugged into a GFCI outlet. No water leaks observed during service, job completed."
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for washer not filling.after running a diagnostics check I found 2 error codes ( f8e1-long/no fill, & f0e2-suds issue) both occurred because the valve had seized up internally and the main control wasnt sensing correct water pressure when filling. I replaced both the main control and inlet valve then proceed to recalibrate the entire washer. After running final test I found that entire washer is workin as designed with no leaks before during or after repair."
OVEN WHIRLPOOL KODE500ESS04 Arrived on site for oven that is flashing an F1E1 code. Inspected unit and work area. Customer showed me when he went into a bag that the unit was flashing that area code. Replaced appliance manager and tested unit. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found drain line tied in with reverse osmosis. Performed diagnostics mode, no error code. Measured incoming water temperature at faucet at 120°. Measured amp draw to heating element at 7.5 amps. Checked for hot temperatures at end of test cycle and found heating element heating. Found suds from rinse aid dispensing. Called Whirlpool tech support and spoke with Kathy. Measured water temperature in dishwasher at 114°. Found all operations working as designed. No water leaks detected. (sr# 7728494311)."
WASHER WHIRLPOOL MVWB855DC4 "Arrived on site for washer not able to complete cycle. Inspected unit and work area. Found unit unleveled. leveled unit and inspected gear case. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load and F0-E3 overload. Performed manual test mode and ran test 51, found all operations passed testing. Ran high spin and heavy agitation test cycle. Ran calibration cycle. All operations tested good, no water leaks detected."
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer with small load large water and large load small water. Since the control was replaced on last visit I called techline to document this visit and point me in the right direction. They had me go through the diagnostics routine and all tests passed. I checked to see if the unit was on a dedicated breaker and it was. Techline determined that the unit is working as designed at this time. I also found one of the leveling feet pushed up causing the unit to wobble so I corrected and leveled. I noticed a slight drip coming from the hot water line at the machines connector i attempted to tighten the hose but still had small drip. I advised customer to get a new hot water line to prevent damage. SR#7728492807. Job complete.
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not making ice, found broken grid cutter, thermistors all passed, recirculating pump and water pan pump passed, compressor and fan motor passed.
REFRIGERATOR KITCHENAID KFCS22EVMS2 Arrived onsite for unit needs all 3 gaskets. Looked at unit. Saw both gaskets in refrigerator were torn and tattered. Customer wanted freezer replaced too. Replaced both freezer and 1 refrigerator seal. Original package only came with one seal and new freezer seal not sealing correctly. Ordered 2 seals ; ordrng 1 W10571967 (frz door gasket (gr)) and 1 W10574476 (gasket-dor)
DRYER MAYTAG MEDX655DW1 "Arrived on job for complaints of not heating. Found grounded heater. ; ordrng 1 279838 (element,heater)"
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of unit making noises, found noise coming from sheet metal squeaking when load was present, I added some dryer pads, unit tested good. Checked blower wheel, motor, roller wheels, belt and idler, all tested good."
WASHER WHIRLPOOL MHW6630HC0 Arrived onsite for unit not starting. Tested unit. Unit working as designed. Need to order feet for unit. Rescheduled with customer. ; ordrng 4 W10888529 (feet-lvlng)s
OVEN JENN-AIR JJW2827DS01 "Arrived on site to test unit for broken glass door. Tested unit found inner glass broken. Cleaned broken glass replaced glass panel. Tested unit, unit works good. Job complete."