Service History 169

We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS9B
Near Killeen, TX 76543
Al
Job Details: 07/22/2021
Arrived back on site for a recently serviced dishwasher. Customers complaint was the unit wasnt coming on. Confirmed the complaint and found the breaker panel is filled with GFCI and arch fault breakers. The one for the dishwasher was tripped and not providing power to the unit. Turned it back on and unit powered up and began operating properly. JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Belton, TX 76513
Tyler
Job Details: 07/22/2021
"(CH) Arrived on site for washer not ending cycle. Upon arrival entered diagnostics and found the following F0e3 f7e0 f5e4 error codes. I ran the unit through a full diagnostics cycle and found all functions operating aside from a grinding noise coming from the unit during agitation. I checked the gearcase, clutch and slider and all appeared visibly undamaged indicating an internal gearcase failure. I ohmed out the valve thermistor and found that it is giving slightly sporadic resistance reading. .; ordrng 1 W11172234 (Valve assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 07/22/2021
"Arrived on back on site for unit ,thats been worked on several times recently, not dispensing water from the door. Put the unit into diagnostics test mode test 46 and unit dispensed, but wouldnt work unless it was in diagnostics mode. Due to this, I Called Whirlpool Tech Line and spoke with AUSTIN SR#7731318100. I was told to change the UI because it contributes directly to this issue. After calling whirlpool and changing the UI the unit now dispenses as designed to customers satisfaction. JOB COMPLETE"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MWJA
Near Whitney, TX 76692
Jonathan M
Job Details: 07/22/2021
"Arrived on site for refrigerator that?s flashing high temperatures in her refrigerator and freezer sections. Inspected unit and work area. The customer advised that initially she had an issue with frost buildup around her evaporator but after they got the high temperature code on the refrigerator and freezer, the unit defrosted itself and seem to be holding temperature. Confirmed customers complaint and took temperatures of her refrigerator and freezer section. Found the refrigerator at 36?F in the freezer at -2?F. Spoke to SW and we ran through diagnostics on the unit. All tests ran as designed. She informed me that per the text sheet, if there?s an issue with high temperatures in the refrigerator or freezer sections and that issue clears itself up, the customer is supposed to press and hold the alert reset button to clear the code for the unit to stop flashing the high temp error. Relay the info over to the customer and watch the unit for 15 minutes to ensure the error code did not come back. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED9600TA1
Near Salado, TX 76571
Tyler
Job Details: 07/22/2021
(CH) Arrived on site to install previously diagnosed heating element. Upon arrival removed and replaced current heating element. After replacement ran the unit through a diagnostic test and found the unit heating as designed as well visually confirmed the entire heating element glowing. Call complete.
We serviced a
KENMORE VENTHOOD
Model UNKNOWN
Near Hillsboro, TX 76645
Jonathan M
Job Details: 07/22/2021
Arrived on site for a vent hood that doesn?t have power. Inspected unit and work area. The customer stated that the model and serial tag was wiped off during a cleaning done prior and can not be read. Checked voltage going to the vent heard and found no power. Checked the breaker box for any breakers that might?ve tripped and did not find any breakers in the off position. Flipped off and on all kitchen breakers as the vent hood is not marked. Checked voltage again and still found no voltage. Advise customer she would need to contact an electrician to resolve power supply issues. Call complete.
We serviced a
KENMORE RANGE
Model 790.465734
Near Hillsboro, TX 76645
Jonathan M
Job Details: 07/22/2021
Arrived on site for a range that has multiple burners not working properly. Inspected unit and work area. Confirmed customers complaint and found the far right in the far left infinite switch is not working properly. Replaced both and tested the unit. I did advise the customer that I would note the account but that the newly installed infinite switches were the correct subbed over parts. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2542VEB01
Near Hillsboro, TX 76645
Jonathan M
Job Details: 07/22/2021
Arrived on site for a refrigerator that is not cooling intermittently. Inspected unit and working area. The customer advised that sometimes the refrigerator isn?t even on when the unit isn?t at proper temperature. I did ask the customer if they?ve been hearing a clicking sound due to hearing the compressor clicking on and off. She did advise that the compressor is making a clicking sound. Replaced a start device with the truck start start device and tested unit. The unit is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waco, TX 76712
Jonathan M
Job Details: 07/22/2021
"Arrived on site for a washing machine it?s still flashing an F2 E2 (HMI disconnected) error code. Inspected unit and work area. The customer advised that the unit is only doing this sporadically but it?s still happening. He has hooked his washer up to the Wi-Fi to get updates and has done updates as necessary. I called whirlpool Techline and spoke to Robert SR# 7729698101. He advised that based on the prior repairs and continued issues, he was submitting the unit to review.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Lou
Job Details: 07/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the consortium was making a loud noise. As I was removing and replacing the compressor, the customer advised they had a video of the noise. They played the video and the noise played was the sound of an evaporator fan rubbing on ice or another object. I continued with replacing the compressor, access valve and UV dye drier. Vacuumed the system and pressures held. Installed 6oz of R134a refrigerant and monitored pressures. Unit held pressures. I disassembled the RC section to find the RC evaporator motor harness thermistor was blackened and defective. Found water in the bottom of the RC section and cleared it out. Also found it positioned in the wrong place on the evaporator. I removed and replaced the motor harness and secured the thermistor to the suction line with foil tape and ziptie (photo). Also found the drip pan badly warped so I replaced it. While replacing the pan, I found ice behind the evap housing and removed it. I secured the evaporator to the back of the wall/housing with a clamp and ziptie. Reassembled the unit and tested and unit is beginning to cool as designed. No water leaks observed at the end of service, job completed. Recommended that the customer allow the unit to cool for at least 24 hours."
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM02
Near Waco, TX 76707
Jonathan M
Job Details: 07/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced water tube and reservoir and tested unit. Unit dispensed water and began to dispense water to the icemaker as designed. No leaks present at the time of testing. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF0
Near Belton, TX 76513
Al
Job Details: 07/22/2021
Arrived on site to install previously ordered ice container. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Jarrell, TX 76537
Tyler
Job Details: 07/22/2021
Arrived on site for refrigerator needing a restriction cleared out. Upon arrival I ran nitrogen through exposed cap tube disconnected from evap coil. Found no blockages. I replaced evap coil and hv dryer again. Pulled vacuum and found no leaks. Recharged system with 5.5oz of refrigerant. Found psi levels bouncing between 0&-15 low side and 170-185 high side Continuously. Called whirlpool techline and spoke with Austin sr#7731254161.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Round Rock, TX 78681
Tommy
Job Details: 07/22/2021
"Arrived onsite for unit not shutting, upon arrival found unit was operating as designed. Spoke with customer about design and explained shutting technique. Job Completed"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78633
Wesley
Job Details: 07/22/2021
Arrived onsite and replaced the motor to repair dryer function. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78733
Kevin
Job Details: 07/22/2021
"Arrived on site and replaced spray arm and lower door seal, after replacement also raised front of dishwasher by lifting front feet. Customer will monitor dishwasher for correct operation. If it continues techline will need to be contacted, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near McGregor, TX 76657
Jonathan M
Job Details: 07/22/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the external drain pump and ran the unit through a normal ice cycle. The unit ran as designed for a full complete cycle and began a second cycle. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS11
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/22/2021
"Arrived on site for customer complaint of unit not powering on, found breaker was tripped, I reset breaker, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Briarcliff, TX 78669
Robert
Job Details: 07/22/2021
Arrived on job for complaints of noise. Found the drain pump cause of noise . Replaced pump and test. No leaks detected at time of service
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Tow, TX 78672
Cliff
Job Details: 07/22/2021
Arrived on site to replace previm8neously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near China Spring, TX 76633
Jonathan M
Job Details: 07/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced freezer module and tested the unit. The unit still would not come on. Replace the refrigerator main light module and tested the unit. The unit began to illuminate and work as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near Leander, TX 78641
Justin
Job Details: 07/22/2021
"Arrived on site for a dryer not starting and with the check lint screen light not turning off. Upon arrival the lint screen light was off, but when trying to start a cycle nothing happened. I put the unit into diagnostics mode and found stored error codes F4E3 for restricted airflow and F4E4 for L2 voltage error. I cleared the error codes. I then found good voltage at the wall, terminal block, and going to the control. When I started a cycle I found no 240V going from K2 relay. I then gained access to the heating components. I found all thermostats and thermistors ohmd out good. I found the thermal fuse on the blower wheel assembly to be open and bad. (Left side fuse on assembly). We will need to order the fuse for the repair. ; ordrng 1 W10909685 (Thermal Fuse)"
We serviced a
JENN-AIR OVEN
Model JJW2430DP02
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/22/2021
Arrived on site to test unit for error code f2e1(shorted key pad). Was unable to enter diagnostics without error code prompting on screen. Console is receiving voltage. Recommend replacing control along with console. Office to reschedule. ; ordrng 1 W11236887 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/22/2021
Arrived onsite to install previously diagnosed parts. I installed the magnetron capacitor and diode. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78704
Leonardo
Job Details: 07/22/2021
Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete.
We serviced a
GE DISHWASHER
Model ZBD6880N00SS
Near Austin, TX 78703
Leonardo
Job Details: 07/22/2021
Arrived on site to test unit for unit not washing correctly. Found unit not getting enough water will need to order new fill valve. Will need to replace new fill valve and keypad and link. ; ordrng 1 WD15X10014 (Fill valve)
We serviced a
KITCHENAID OVEN
Model KODE300ESS01
Near Leander, TX 78641
Kayman
Job Details: 07/22/2021
Arrived onsite for wall oven with convection fan issues. Upon arrival I found the issue to be the convection fan would pulse on and off while the door is closed. I accessed the main control and tested resistance of the fan. The fan showed 26ohms which is within range for the fan. I powered the unit on and monitored voltage to the van in convection bake. I found 124Vac to the fan while the door switch is depressed and voltage would drop out when the switch is released. I could not recreate any pulsating fan symptoms and voltage stayed consistent while I had the switch depressed.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Leander, TX 78641
Kayman
Job Details: 07/22/2021
Arrived onsite for dryer throwing F6E2 error and not operating. After arriving I confirmed the complaint. I was not able to access diagnostics from the console. I confirmed good voltage and polarity at the terminal block. I removed and replaced the console and main control. I tested the unit using the provided vent test kit. The test showed good airflow in the system. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Burnet, TX 78611
Cliff
Job Details: 07/22/2021
Arrived on site to diagnose an oven that is not heating accurately. Found temps too low and set calibration adjustment. All is working properly at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Spicewood, TX 78669
Robert
Job Details: 07/22/2021
Arrived on job for complaints of water temperature issues. Found the thermistor on valve not reading properly. Replaced valve and test. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Austin, TX 78745
Luis
Job Details: 07/22/2021
"Arrived on site for no cool in fresh food section. Found unit not entering defrost,ran diagnostics heater not powering on and bimetal reading open,replaced control,ran diagnostics heater powered on but still reading open. Defrosted evaporator replaced bimetal also. Ran diagnostics all test passed. ; used 1 WPW10503278 (Control), and 1 Wpw10165425 (Bimetal) from stock"
We serviced a
KITCHENAID DISHWASHER
Model JDB9000CWP2
Near Austin, TX 78705
Leonardo
Job Details: 07/22/2021
Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78628
Tommy
Job Details: 07/22/2021
Arrived onsite for dishwasher not getting water. Upon arrival found unit receiving water but wash motor not operating as diverter couldnt find position ordering sump assembly office to reschedule upon receiving.; ordrng 1 W11087376 (Sump)
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Elgin, TX 78621
Matthew
Job Details: 07/22/2021
Updated model number. Arrived onsite for dryer not drying. Upon inspection found unit is drying. The issue is the door will not stay closed. Hinges do seem to have play. Will order hinges and springs as well as strike and catch. It?s a possibility the the upper panel may be warped so ordering panel as well. Needs AUTHO. Office to reschedule ; ordrng 1 279659 (panel) and 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W11366436 (STRIKE ) and 1 W11371722 (RIGHT HINGE) and 1 W11376139 (LEFT HINGE ) and 2 WP3387565 (sprng-door)s and 1 WP3389441 (catch)
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Taylor, TX 76574
Jimmy J.
Job Details: 07/22/2021
Arrived on site to install previously diagnosed parts. Removed timer and installed new timer. Tested dryer and it started spinning drum and heating as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78745
Kevin
Job Details: 07/22/2021
arrived on site and inspected dryer and found motor is broken, took one picture and sent it to SW. Replaced motor and dryer is now running normal and quiet, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78737
Brandon
Job Details: 07/22/2021
"Arrived on site for customer complaint of unit making loud noise, found rear motor mount clip was off and rubbing tub, I had to adjust motor mount housing and reinstall clip, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Austin, TX 78741
Luis
Job Details: 07/22/2021
Arrived on site for unit not freezing. Found compressor and fans running,diagnosed a leak in the system will need to order the compressor and evaporator parts and labor covered by manufacture sealed system warranty. ; ordrng 1 WPW10507886 (Compressor.) and 1 W10836706 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 Accessvalve (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/22/2021
"Arrived on site for Washer Inside Washer Wash basket Shaking Badly. Found locked screen on UI. Would not allow me to select anything. Placed in diagnostics and F5E1, F8E6, F2E1, F6E3 all came in. Washer would not lock the lid in manual or auto diagnostics. Unplugged washer and waited five minutes then plugged back in. Washer still had locked screen. Accessed board and powered down then unplugged lid lock. Waited five minutes and powered up then plugged in lid lock. Screen unlocked. Lid lock causing issues in board and causing errors unrelated to issue. Tested all components once diagnostics allowed me to run through diagnostics cycles. All tested good. Explained to customer a new lid latch was needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Georgetown, TX 78626
Tommy
Job Details: 07/22/2021
Arrived onsite for previously diagnosed parts. Upon arrival used shop vac to empty standing water. Removed and replaced pump proceeded to test found unit is now operating as designed. No leaks detected during service. Job Completed.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZQ1
Near Austin, TX 78702
Luis
Job Details: 07/22/2021
Arrived on site. Replaced defective cutter grid ran diagnostics all test passed.
We serviced a
WHIRLPOOL RANGE
Model MGR8700DS0
Near Austin, TX 78729
David Z
Job Details: 07/22/2021
"Arrived on site to diagnose range that is not lighting the back 2 burners. Tried to run unit and got no ignition from rear burners. Removed caps and found the orifices were clogged with some soot, keeping them from flowing gas. Cleared orifice obstructions and tested unit. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Marcos, TX 78666
Noah D
Job Details: 07/22/2021
"Arrived on site to inspect unit for a cut in silicone and some dents, the customer was very worried about these issue, replaced cooktop and tested. No warps found. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details: 07/22/2021
"Arrived on site and inspected dryer and found door couch has fallen into door, replaced it and door is now closing properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Tommy
Job Details: 07/22/2021
"Arrived onsite for washer not cleaning clothes and agitating, upon arrival found your actuator was miss installed. Installed and tested. Unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Manor, TX 78653
Scott
Job Details: 07/22/2021
"Arrived on site for washer not draining . Ran diagnostics for long fill error . Replaced control , checked pressure hose and found no issues. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KENMORE WASHER
Model 110.2600201
Near Cedar Park, TX 78613
Justin
Job Details: 07/22/2021
"Arrived on site for a washing machine that will fill but not run. Upon arrival the customer stated that the unit gets stuck in the sensing portion of the cycle and will lock, but nothing else. I put the unit into diagnostics mode and found stored error code F7E5 for shifter fault. I cleared the error codes. I then ran a test cycle and it ran through as designed. I activated the spin and agitate separately. When trying to agitate you could hear the actuator energize, but get stuck and would click over and over again. I gained access to the bottom of the unit and found a severe amount of gear case oil dripping from the bottom. This indicates a bad gear case and actuator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kingsland, TX 78639
Cliff
Job Details: 07/22/2021
Arrived on site to diagnose a refrigerator that is leaking. Found fill chute for icemaker not aligned with fill tube causing leak. Reset chute to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP
Near Georgetown, TX 78633
Wesley
Job Details: 07/22/2021
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78626
Lou
Job Details: 07/22/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the valve failing, I was to remove and replace the valve. I found the part I was sent with was defective. I advised the customer and am ordering another valve. No water leaks observed during service.; ordrng 1 W10897719 (Valve)"
We serviced a
LG DRYER
Model DLEX3570W
Near Spicewood, TX 78669
Robert
Job Details: 07/22/2021
Arrived on job for complaints of not drying and error code. Code f90 is for 90 percent of air flow blockage. Took pictures of inside of door covered in lint from back flow cause from air flow. Removed vent hose and checked air flow it is good when hose is removed but once I reconnected hose air flow stopped again. Customer will need to have vent cleaned.
We serviced a
KITCHENAID OVEN
Model KODE500EBS02
Near Austin, TX 78739
Robert
Job Details: 07/22/2021
Arrived on job to replace previously diagnosed part. After replacement test operation noise level normal.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS3
Near Austin, TX 78739
Robert
Job Details: 07/22/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. Dishwasher working properly and no leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 07/22/2021
Arrived back on site to install previously ordered control. R&R and unit tested as designed. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Scott
Job Details: 07/22/2021
"Arrived on site washer making tanking noise. Found actuator had shorted out . Ordering actuator , also control ,motor , cap if needed . No water leaks detected at time of service call to set return . Please put custome on cancel list .; ordrng 1 W10913953 (Actuator) and 1 W11428524 (Cap) and 1 W10890624 (Motor) and 1 W11170317 (Contol)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Hutto, TX 78634
Wesley
Job Details: 07/22/2021
"Arrived onsite and found unit wash plate seized to shaft. Ordering tub job to repair failed gear case. Will require 2 man to safely remove washer from upstairs drain pan. Office to reschedule.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 WPW10215093 (Filter), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Austin, TX 78748
Kevin
Job Details: 07/22/2021
"Arrived on site and inspected washer and found gear case has failed and is also leaking water from the bottom. Took a picture. Attempted to remove washplate and it is seized.
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Austin, TX 78738
Brandon
Job Details: 07/22/2021
"Arrived on site for customer complaint of SD error code and unit not finishing cycles. Found f71 error code in diagnostic mode, suds or basket not engaging for spin, found bearings had failed, found hot water side of valve had failed, found rotor bolt seized to drive shaft due to rust and failed bearings.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/22/2021
"Arrived on site for customer complaint of loud pop and then no heat. Found diode popped and fused to capacitor, I replaced magnetron, capacitor, and diode, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78759
David Z
Job Details: 07/22/2021
Arrived on site to follow up on sump and motor repair. Installed new sump and motor to resolve dripping coming from diverter. Retested and verified unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Austin, TX 78717
Justin
Job Details: 07/22/2021
"Arrived on site to install previously diagnosed parts. I installed the tub ring, suspension, and actuator. I then put the unit into diagnostics mode and ran a test cycle. The unit ran through as designed. The unit is no longer bouncing around either. I found the unit now actuating properly. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Leander, TX 78641
Kayman
Job Details: 07/22/2021
Arrived onsite for refrigerator making roaring noise from the back. Upon inspection I found the unit to be making a metal on metal vibrating noise. I accessed the compressor area and found the noise to be coming from the middle of the condenser somewhere. I removed the toe kick and adjusted the bolts securing the condenser bracket in place. After adjusting the bolts I found the noise went away. I found the unit to be sitting on tiles with deep grout joints that could cause the noise when the wheels dip down into the joints. The unit is otherwise working as designed at this time. Job complete.
We serviced a
FRIGIDAIRE OVEN
Model FFEW2725LBB
Near Austin, TX 78703
Leonardo
Job Details: 07/22/2021
Arrived on site to test unit for unit not mAintaning temp. ; ordrng 1 316418525 (Control board)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Hutto, TX 78634
Wesley
Job Details: 07/22/2021
Arrived onsite for dryer not turning on and found L1 supply shorted even with breaker not tripped. Cycled breaker. Unit supply is still shorted. Advised customer on findings. Supply will need to be addressed. Dryer otherwise does not appear to have an issue.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS4
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2021
"Arrived on site to inspect dishwasher burning smell. Upon further inspection, I found the dispenser rinse aid cap fell off and melted onto the element. I cleared the debris from the element and tested the element and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cedar Park, TX 78613
Justin
Job Details: 07/22/2021
Arrived on site for an ice maker that was not working. Upon arrival the customer stated the IM was working now. They also said it has intermittently stopped several times in the past few months and they have to reset the power at the breaker to get it to work again. Upon further inspection I found the ice bucket full of ice. I checked temps and found the FC at 0?F. I then put the unit into diagnostics mode and found the IM running/harvesting as designed. I called techline and spoke to Bryan and received SR# 7731313425. Bryan recommend checking the IM harness and the door switch. I could not get the door switch to fail and the harness looked good. I could not replicate any failure at the time of service. No leaks observed at the time of service. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Jacob
Job Details: 07/22/2021
Arrived onsite for the unit not heating. Tested the unit. Unit didn?t heat. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Did let customer know that the wall vent may need to be cleaned as there was a lot built up lint at the back of the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Georgetown, TX 78633
Wesley
Job Details: 07/22/2021
Arrived onsite and repaired water filter extraction assembly. Unit is now operating as designed.
We serviced a
WHIRLPOOL OVEN
Model KEBS209BSS01
Near Austin, TX 78750
David Z
Job Details: 07/22/2021
"Arrived on site to diagnose oven throwing F2E1 error for failed keypad. Verified error, found no other errors present. Replaced console and retested. Verified unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 07/22/2021
Arrived on site for a refrigerator that has damage in the FC liner causing the FC to frost up and have a bad seal.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7HS02
Near Bertram, TX 78605
Cliff
Job Details: 07/22/2021
Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11297714 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV
Near Manor, TX 78653
Scott
Job Details: 07/22/2021
"Arrived on site for broken bracket . Found right side pantry bracket failed , placement of deli tray will impede proper closing of door . Replaced bracket . All checked normal with tray . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS0
Near Austin, TX 78730
David Z
Job Details: 07/22/2021
"Arrived on site to diagnose trash compactor that had an issue with the pedal. Found he left hinge cracked and broken off the pedal. Ordering new pedal to resolve. 0 stock available, office to schedule when part arrives. ; ordrng 1 W11304291 (Pedal)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Bertram, TX 78605
Cliff
Job Details: 07/22/2021
Arrived on site to diagnose a washer that is not cycling properly. Found failed water valve assembly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Andice, TX 78628
Kayman
Job Details: 07/22/2021
Arrived onsite for washer making loud noise then wont operate at all except drain. Upon inspection I found the drive system had leaked oil out onto the floor and the gearcase was seized up.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Kevin
Job Details: 07/22/2021
"Arrived on site and inspected refrigerator and found door switch is broken, replaced door switch and it is now registering as closed properly, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL2
Near Austin, TX 78705
Leonardo
Job Details: 07/22/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV
Near Smithville, TX 78957
Matthew
Job Details: 07/22/2021
Arrived onsite for range bake function not functioning. Upon inspection found faulty DSI board and igniter. Replaced board and igniter. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78754
Scott
Job Details: 07/22/2021
"Arrived on site for washer making noise not completing cycle poor wash performance. Found actuator had failed and slipped out of cam system. Replaced actuator ran diagnostics calibration and wash tests , all check normal. No water leaks detected at time of service job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Buda, TX 78610
Jacob
Job Details: 07/22/2021
Arrived onsite for unit making a grinding noise. Looked under the unit and saw that the cam had failed and cam shaving were all on the bottom of the unit. Ordered parts. Rescheduled with customer.; ordrng 1 W10721967 (CAM) and 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO42QTX02
Near Round Rock, TX 78664
Wesley
Job Details: 07/22/2021
"Arrived on site and found unit with air gap in freezer seal causing frost build up, cooling had already restored. Cleared ice and resealed gasket to remove air gap. Unit is now operating properly. Advised customer on repair and advised to reset the fridge with a clean out and defrost day soon.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kyle, TX 78640
Kevin
Job Details: 07/22/2021
"Arrived on site and inspected washer and found customer experience drain running in the middle of the night no wash was being done. Found saved error code for long drain and overflow condition. Replaced control board and ensured pressure hose is clear. Ran a calibration cycle and washer completed it properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cedar Creek, TX 78612
Matthew
Job Details: 07/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced dispenser due to leaking and control and UI for electronic issues. Tested unit and unit is functioning properly.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Briarcliff, TX 78669
Brandon
Job Details: 07/22/2021
"Arrived on site to replace failed control boards, after replacing, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Driftwood, TX 78619
Brandon
Job Details: 07/22/2021
"Arrived on site for customer complaint of unit having heating issues after inspection was done, found unit is heating properly, informed customer of my findings and more then likely the inspector was using the wrong tools for the job."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Austin, TX 78749
Brandon
Job Details: 07/22/2021
"Arrived on site for customer complaint of lights not working in freezer or top of RC, found failed module in freezer, I replaced module, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Spicewood, TX 78669
Robert
Job Details: 07/22/2021
Arrived on job to replace previously diagnosed parts. After replacement of control and vent test unit. Gasket on vent and pump working properly. Unit in garage not installed only checked that error code not return and fan working. Unable to check for leaks properly.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Manor, TX 78653
Scott
Job Details: 07/22/2021
Arrived on site for long dry times . Ran both temp and air flow . Both tested to air flow restriction. Took vent off and pulled ball of lint out of unit . Recommend highly to get vent to out side cleaned . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Luis
Job Details: 07/22/2021
"Arrived to unit 108 found no gaps at gasket to cabinet seal,found a little moisture on liner raised freezer door checked seal good as before. If problem continues will need a freezer door but no ice build up and gasket is sealing correctly"
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Niederwald, TX 78640
Leonardo
Job Details: 07/22/2021
Arrived on site to test unit for burners turning on and off. Test unit and found unit had the regulated burner elements. Advised customer its normal for element not staying red at all times. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY02
Near Round Rock, TX 78681
Justin
Job Details: 07/22/2021
"Arrived on site for a refrigerator not producing ice. I checked temps and found the RC at 38?F, the FC at 3?F, and the ice box at 16?F after being opened a while. I then put the unit into diagnostics and found the IB thermistor reading good, the IB fan working, and the ice level sensor good. I put the IM fill test on and tried to jump the IM, but it did not work. I gained access to the IM and found the valve was weeping and froze up the IM with a block of ice. I checked voltage to the IM and found in range. I found a faulty IM and valve. I installed both parts and then jumped the IM. It ran as designed. No leaks observed at the end of service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Hutto, TX 78634
Lou
Job Details: 07/22/2021
"Arrived on site to inspect dishwasher not cleaning dishes/spray arm not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the bottom spray arm is not rotating. I found the diverter is not functioning properly. I removed and replaced the sump/motor assembly and in the process, I found a diverter disk and sump on the floor underneath the unit. Customer advised that another company had been there to repair the unit prior to our service. Once I replaced the sump/motor assembly, I retested the unit and it is operating as designed. Also replaced the bottom spray arm due to debris caught in the ports and I was unable to clean it out. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 07/22/2021
Arrived onsite for range middle burner not igniting. Upon inspection found faulty burner head. Replaced burner head and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Georgetown, TX 78628
Tommy
Job Details: 07/22/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and console there were damaged due to lightning storm. Took photos of visible damage on old compared to new. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/22/2021
"Arrived on site for customer complaint of unit giving f6e1 error code and oven turning on when not in use and getting really hot. When I arrived I put unit into diagnostic mode and found f6e1 error code and broil element was glowing bright red, found failed control board. ; ordrng 1 W10894098 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/22/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered up oven and microwave. Both heating as designed. UI display working as designed. Job completed.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Round Rock, TX 78681
Tommy
Job Details: 07/22/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and exhaust clip. Upon replacing tested.unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Cedar Park, TX 78613
Justin
Job Details: 07/22/2021
Arrived on site to install previously diagnosed parts. I installed the new sump and motor and then tested the unit. The unit was now running as designed. No leaks observed at the end of the service. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Seguin, TX 78155
Noah D
Job Details: 07/22/2021
"Arrived on site to inspect unit for a bad seal on door, upon inspection found the units door bent at top seal, took pictures, ordering new door. Office to reschedule ; ordrng 1 W10673691 (Door)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
David Z
Job Details: 07/22/2021
"Arrived on site to diagnose microwave oven combo that has an unresponsive touch screen consistently. Customer has has this issue checked out prior and has replaced the console twice. Called tech line, SR7730620662. Per tech line only action to take is to wait for a software update expected in August to drop to resolve the freezeups. No part replacements recommended since issue is with the software.