Service History 169 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Maurice R

Job Details: 04/24/2023

"Arrived on site for dishwasher not cleaning. On inspection found the lower arm not connected to the pump. I started the unit in diagnostics mode and noticed that the water was not hot after diagnostics made. Ran diagnostics again and monitor the amps on the heating element. They read 4.14 amps. I then on,Ed the element out and it was between 0.5 to 35ohms, It was jumping all over. New element read 11.5 ohms and it was reading 7.1amps during dial mode. The unit is operating as designed and no water heater was delivered due south."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78722

Joe Z

Job Details: 04/24/2023

Arrived on site for not starting. Upon arrival ran diagnostics and got F7-E2 variable speed motor failure. Ran test cycle and motor will not energize. Found motor has failed. Need to replace sump and motor. Replaced sump and motor W11460946 and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Austin, TX 78741

Joe Z

Job Details: 04/24/2023

Arrived on site to install previously ordered parts. Replaced gear case and washplate. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Austin, TX 78737

Kevin

Job Details: 04/24/2023

"Arrived on site and inspected cooktop and found several burners will not ignite properly. Adjusted all five large burners until they are working properly. Sent a short video to KB service management of cooktop working after adjustment. Set griddle to 350? After allowing to preheat for 20 minutes water dropped on griddle will boil immediately, however when an infrared thermometer is used it will only show 86? surface of griddle is too shiny for infrared thermometers to read properly and. Cooktop is now operating normally, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78701

Scott

Job Details: 04/24/2023

Arrived on site for fridge not making ice . Found IM not getting into home position . Replaced ice maker . Ran harvest test all checked normal. No water leaks detected at this time. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, TX 78746

Luis

Job Details: 04/24/2023

"Arrived on site for a defective left side door,replaced door assembly,checked door seal good tested ui operation good."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Georgetown, TX 78628

Maurice R

Job Details: 04/24/2023

Arrived on site for oven not working properly. Customer said that the unit was 25? off. The unit ranged from 310? to 390? when set at 350? the set temperature is the avg of the range temperature. The average for the oven was correct form the range of 310? to 390? = 350?. The oven is operating as designed. The inspector probably shoot the back of the unit with the temperature gun. The metal is always hotter then the air temperature.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Kyle, TX 78640

Andrey

Job Details: 04/24/2023

"Arrived on site to install previously diagnosed back left Axel with clip and roller, installed parts, leveled unit, customer approved, job completed"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kyle, TX 78640

Andrey

Job Details: 04/24/2023

"Arrived on site to replace previously diagnosed gear case, cam, actuator and capacitor, replaced parts and tested, unit is now running as designed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waco, TX 76704

Jonathan M

Job Details: 04/24/2023

"Arrived on site for a washing machine that wont get past the sensing portion of the cycle. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored area codes. Ran the unit through a high-speed spin and found the unit working in operating as designed without shutting off. added water to the unit and attempted a drain and spin. Found the unit working operating as designed. Ran the unit through an auto test and the unit ran as designed. Customer threw in a load of towels on a bulky sheets setting. Found the unit fill and agitate as designed. The customer advised of the issue happened whenever he first hit the start button. He advised that the unit would blink at him. I did explain to the customer that when that happens, they need to hit the start button one more time to allow the unit to start. The unit is working as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Woodway, TX 76712

Jonathan M

Job Details: 04/24/2023

Arrived on site for a washing machine that is filling up too much and is not completing cycles. Inspected unit and work area. Were on the unit through diagnostics and found an F0 E7 (clothes detected Curia clean washer cycle) and F0 E3 (overload) error codes. I ran into an auto test in the unit ran as designed. Ran the unit through multiple tests and all ran as designed. Checked underneath the washer and found everything working an operating as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCES550HBL00

Near Blanco, TX 78606

Andrew

Job Details: 04/24/2023

Arrived on site and replaced previously diagnosed LF burner and infinite switch. Element now cycling on and off as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Blanco, TX 78606

Andrew

Job Details: 04/24/2023

Arrived on site to test unit for not completing cycles. Found errors f8e1(valance failure) and f0e2(over suds). Found hot valve completely clogged with calcium build up. Changed valve out and ran diagnostics with no issues. Found excessive soap in tub still present. Unit is supplied soft water. Advised on use of soap and running wash cycle every 30 washes. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Leander, TX 78641

Lou

Job Details: 04/24/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=51 degrees on setting of 39 degrees and FC=9 degrees. I removed he shelves/drawers from the RC section and found a large block of ice on the bottom section of the RC evap cover (photo). I placed the unit in diagnostics and tested the thermistors and the RC thermistor is showing to be closed. I tested the fans and all are operating as designed. I was able to get the evap cover removed but could not remove the fan scroll without damaging other parts behind it; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Leander, TX 78641

Lou

Job Details: 04/24/2023

"Arrived on site to inspect washer intermittently shutting down during wash cycle. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1 and F7E5. Cleared the codes and manually tested the valve, agitation and spin and found the valve is operating properly; spin is operating properly, but agitation is not functioning. I tilted the unit back and found a large amount of gearcase oil on the pulley shield. Removed the pulley shield to inspect the actuator and found the actuating arm broken. ordrng 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIL27CXMS3

Near Austin, TX 78738

Luis

Job Details: 04/24/2023

"Arrived on site for water leaking. Removed compressor cover had customer run water dispenser found water leaking from valve connection,removed connection checked new tubing that was installed no damage to new tubing,diagnosed a defective oring seal in valve ordering a new valve. ordrng 1 WPW10270395 (Water valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78732

Paul

Job Details: 04/24/2023

Arrived onsite for a refrigerator with the lights not working correctly. I found all the exterior lights not coming on and the deli UI not working. I found the deli UI compartment dry and clean. I found the black wire in the harness broken. I found the right side refrigerator door hinge not loaded and the door setting up higher than normal. I disconnected the deli control and the side LEDs in the RC started working. I found the FC LED bad and the top RC LED bad causing the other light issues.. I explained that we could reset the right door hinge when we made the repairs. Ordering both LEDs and will return with the harness. ordrng 1 W10695459 (Module) and 1 W11205082 (Module) and 1 W11188796 (Closure)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Austin, TX 78723

Joe Z

Job Details: 04/24/2023

"Arrived on site for SAFTEY burn smell. Upon arrival inspected unit and found plug and harness wires blown at terminal block. Need to replace harness, power cord, Terminal block,terminals, and screw kit. Contacted SAFTEY team and let them know findings. Tech gave SR# 7736077072 . ordrng 1 PT400L (Cord) and 1 W11310055 (Harness) and 1 WP3397659 (Terminal block) and 1 279318 (Temimal) and 1 279393 (Screw kit)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFZ00

Near Austin, TX 78750

Paul

Job Details: 04/24/2023

Arrived onsite for a refrigerator that is not making ice. I found the white ware broken at the bottom of the door and the yellow wire is cut and starting to break

We serviced a

JENN-AIR COOKTOP

Model JGCP436WP02

Near Austin, TX 78731

Wesley

Job Details: 04/24/2023

Arrived onsite and determined ignition switch to be good and exposed spark module assembly and determined the reignition module responsible for front right ignition failure. Ordering reignition spark module. Advised customer on needed part. ordrng 2 W11601369 (Spark module reignition)s

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Lorena, TX 76655

Jonathan M

Job Details: 04/24/2023

"Arrived on site for a range that is not heating. Inspected unit and work area. The customer advised that the cooktop worked, but that the oven never seem to get above 200?F. They advised this happened after lightning struck their neighbors home a few weeks ago. Ran unit through diagnostics and did not find any stored error codes. Rep tested the individual bake and broil elements and found them both working. Ran the unit through a bake cycle and found the unit initially kicking on to heat but then would not continue forward. Found the control bake relays not opening and closing like they should. I also found that the light inside the oven would not turn off, regardless of if the light button was pressed. Verified continued voltage from the control indicating a control issue.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near New Braunfels, TX 78130

Andrew

Job Details: 04/21/2023

Arrived on site to test unit for error code f8e4. Found overflow pan was full of soapy water. Cleared out overflow and completed diagnostics with no issues. Found unit leaning forward and high drain loop not installed properly. Fixed high drain loop and adjusted level of unit. Advised customer away from pods and to use liquid soap because unit is over sudsing and engaging overflow switch. No leaks detected. Job complete .

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78130

Andrew

Job Details: 04/21/2023

Arrived on site to test unit for no wringing clothes out. Found error F0E5(off balance). Ran diagnostics and found unit still not supplied with hot water. Called Techline and was advised unit needs to be supplied hot water to run properly as temps not being satisfied. No leaks detected. Job complete. SR#7736231967

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Georgetown, TX 78626

Gerry C

Job Details: 04/21/2023

"WGD4850HW1 Arrived to inspect dryer not operating. The customer advised me the issue was the unit would run, but not heat. I found the igniter 279311 was visibly damaged. I retrieved one from the company warehouse and installed. The unit heated and cycled as designed. No gas leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Georgetown, TX 78626

Gerry C

Job Details: 04/21/2023

"WTW5015LW0 Arrived to inspect noise. F7E1 was stored in memory and I cleared for testing. I found the driven pulley had loosened and in turn, the splined section was worn away, allowing the pulley to wobble on the input shaft. The debris found within the inner shaft area was oily in nature, signifying failed seals within the gear case. I removed and replaced the gear case, cam assy and belt. The unit operated as designed within service test mode. No leaks observed during service, operational test good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Hutto, TX 78634

Gerry C

Job Details: 04/21/2023

"WMH78019HZ05 Arrived to inspect heating issue. I found that the actual issue was when selecting the soften/melt setting, the unit would lock up. The customer had the wifi system set up and attempting to access it when the issue occurs, showed the unit as connected and then it reset the unit and F2E1 keyboard error occurred. I checked the UI connector at the top left of the door assembly and found several pins were bent, compared to the others. I straightened the pins and retested. The machine regained full operation and through multiple tests, I could not get it to fail again. Operational test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Killeen, TX 76549

David Z

Job Details: 04/21/2023

"Arrived on site to follow up on refrigerator not making ice or dispensing water. Tested and found no water moving, but valve is humming. I found the reservoir was frozen and just needed to be thawed out. Settings were at maximum cold, and unit is very lightly loaded. Set settings to recommended and advised resident to add some items to both sides to help maintain the cold and keep unit from having to run as hard as it does. Repair completed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Killeen, TX 76543

David Z

Job Details: 04/21/2023

Arrived on site to diagnose dryer that was not heating at all. Unit was in the garage disconnected. Checked terminal block and found the L1 cord was burnt and severed due to not being properly secured with the wrong hardware. Replaced terminal block and repaired L1 with terminal block kit. Unit working as designed. Repair completed.

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Leander, TX 78641

Lou

Job Details: 04/21/2023

"Arrived on site to inspect cooktop burner not igniting properly. Upon further inspection, I tested all burners and found the front left and right burners dont ignite within the 4 second period of ignition. Following the service pointer #W11643965, I removed the burner head and loosened the screws on the bottom and adjusted the flame spreader halves and retightened the screws and retested. The unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Leander, TX 78641

Lou

Job Details: 04/21/2023

"Arrived on site to inspect washer lid broken. Upon further inspection, I found the bottom left corner of the lid was cracked/broken and in order to get the unit to operate properly, one has to hold the back corner down until the the lid locks. I removed and lid and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Liberty Hill, TX 78642

Lou

Job Details: 04/21/2023

"Arrived on site to inspect cooktop with wires showing on the side of the unit. Upon further inspection, I found something of rubber material on the right side of the unit in between the cooktop and the countertop (photo). I raised the cooktop to find one the cooktop valve seals (photo) from previous repairs. I found the seal to the 2nd from the right valve missing and placed this seal there (photos). No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78628

Lou

Job Details: 04/21/2023

"Arrived on site to inspect microwave thumping noises. Upon further inspection, the customer advised the unit makes a thump noise when the fan is turned off. Tested the fan and found the damper is clanking against the housing once the blower is turned off. When I went to remove the vent cover, I found the unit mounting bolts were sunk in. After further inspection of the bolts, I found the base board that the unit is mounted to is not secured to the cabinets and has sunk downward. I advised the customer of this finding and recommended that they contact their builder to get it corrected. I removed the vent cover and added some foam to the damper housing where the damper lid hits the housing and retested. Unit is operating as designed with less sound. Tested/demonstrated for the customer and they are satisfied with the noise level. I placed the vent cover back on and using foil tape, I sealed it. When I retested to make sure the vent was sealed I found air leaking from around the base board where it has broken free from the cabinet and advised the customer of the issue. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Joe Z

Job Details: 04/21/2023

Arrived on site for ice build up in FC. Upon arrival inspected unit and found condensation in RC ceiling and frost in FC. Found bottom panel at bottom of RC cabinet is only attached at each end and not in between from end to end and allowing warm air to enter unit. Called techline for assistance. Tech TJ requested a photo via text. Tech determined that unit cannot be repaired. Whirlpool will reach out to customer for replacement. Tech gave SR# 7736233486 .No repair can be made job complete

We serviced a

WHIRLPOOL WASHER

Model wtw4855hw3

Near Kyle, TX 78640

Joe Z

Job Details: 04/21/2023

Arrived on site for makes noise when spinning. Upon arrival ran diagnostics and there are no saves error codes. Ran manual test and found noise coming from underneath unit. Found cam retaining nut is loose causing pulley to be out of place causing noise. Need to replace cam. Replaced cam W10721967 and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Buda, TX 78610

Joe Z

Job Details: 04/21/2023

Arrived on site for unit making vibrating noise. Upon arrival customer played video of noise. Ran diagnostics to force each component. Found noise coming from compressor compartment when call for cooling. Found right side of unit was never leveled and off by 1/4 of the left side. Leveled the unit and vibration has totally been eliminated. Unit is operating as designed. Job complete

We serviced a

KITCHENAID OVEN

Model KOSE500EBS04

Near Austin, TX 78737

Leonardo

Job Details: 04/21/2023

Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Replaced fuse test unit and found blower not working. Will need to order new blower and fuse ordrng 1 W11245567 (Blower)

We serviced a

JENN-AIR ICE MACHINE

Model JIM158XYRS2

Near Austin, TX 78759

Vincent

Job Details: 04/21/2023

"Arrived on site for undercounted ice-machine, inspected unit and work area. Customers complaint is unit leaking water. Tested unit and found that the external pump is not draining. ordrng 1 W11539855 (External drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Liberty Hill, TX 78642

Lou

Job Details: 04/21/2023

"Arrived on site to inspect refrigerator no cool. The compressor is locked up.; ordrng 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 W10507884 (Compressor) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (CUSTOMER TO CONTACT TO SCHEDULE)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78724

Joe Z

Job Details: 04/21/2023

"Arrived onsite for leaking water . Upon arrival inspected unit and found vent is fractured and water leaks through door. Filled unit with water , valve and sump do not leak. Drained water and drain pump and hoses are good and do not leak. Need to order vent, vent deflector, and vent gasket. Office to reschedule.; ordrng 1 W11612315 (Vent) and 1 W11613487 (Vent Deflector) and 1 W11545539 (Gasket)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Temple, TX 76504

David Z

Job Details: 04/21/2023

"Arrived on site to follow up on washer not draining. I replaced the drain pump and tested. Found unit is still not draining due to an additional short in the harness. Ordering a lower harness to resolve, also a replacement control. Office to schedule when parts arrive. ; ordrng 1 W11643701 (Lower Harness) and 1 W11626074 (Control)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Belton, TX 76513

David Z

Job Details: 04/21/2023

"Arrived on site to diagnose washer throwing F9E1 error. Tested unit and found no response from drain pump. Found pump is only getting 14v due to failed harness and likely control. Ordering lower Harness, control and drain pump to be replaced at same time to resolve. Office to schedule with approval and when all parts arrive. ; ordrng 1 W11590868 (Lower Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Maxwell, TX 78656

Leonardo

Job Details: 04/21/2023

Arrived on site to test unit for rust. Found rust all over the top of inner door and rust on left and right and top or tub. Ordering new inner door office to reschedule will need 2 hours ; ordrng 1 W11559689 (Inner door) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near New Braunfels, TX 78130

Andrew

Job Details: 04/21/2023

Arrived on site to test unit for door staying locked. Found tub still had standing water. Verified unit still covered under Costco 1yr additional warranty. Removed water and inspected pump and found no obstructions. Recommend pump replacement. ordrng 1 W11458345 (Pump)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Braunfels, TX 78130

Andrew

Job Details: 04/21/2023

"Arrived on site to test unit for grinding noise and excessive shaking. Found error code f1e2(motor drive module over voltage). Found motor was seized up to stator some how. Was able to break free and verified gear case was damaged. Recommend replacing gearcase, rotor, stator, slider and suspension. Ordering control as a precautionary. Office to reschedule. ; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W11419171 (Control)"

We serviced a

WHIRLPOOL RANGE

Model KFDC558JSS00

Near Austin, TX 78737

Leonardo

Job Details: 04/21/2023

Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Replaced fuse test unit and found blower not working. Will need to order new blower at ; ordrng 1 WP9761958 (Terminal block) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near San Marcos, TX 78666

Andrey

Job Details: 04/21/2023

"Arrived on site to test unit FC door not opening again, tested unit found entire compartment covered in frost and frozen water droplets, all Air leaks have been sealed and unit was inspected multiple times, FC evaporator is blowing water droplets out, exposed evaporator found only top coil frosted and the rest extremely wet, called tech line to diagnose further per tech line excessive moisture is do to a failing sealed system, SR#77362372902, ordering compressor, dye drier, access valve, nitrogen , R600 kit and evaporator, office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near San Marcos, TX 78666

Andrey

Job Details: 04/21/2023

"Arrived on sit to test unit for not draining, tested unit found unit is draining but wash motor is not engaging, ordering sump and control as precautionary, office to reschedule ; ordrng 1 W11665769 (Sump and motor) and 1 W11305308 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near The Hills, TX 78738

Scott

Job Details: 04/21/2023

"Arrived on site for washer making a knocking noise . Ran diagnostics found agitator shaking . Ordering agitator ,wash plate , cap . Rest of unit is performing normally ; ordrng 1 W11510462 (Cap) and 1 W11510461 (Wash plate)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Kimo

Job Details: 04/21/2023

"Arrived onsite for a washer that would run to 8hrs. Upon inspection I found that the unit would no longer go into wash. I am ordering the gearcase, cap, and wash motor and returning with the actuator and control. ordrng 1 W11454372 (GEARCASE) and 1 W11428524 (CAPACITOR) and 1 W11497303 (MOTOR-DRVE)"

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Leander, TX 78641

Maurice R

Job Details: 04/21/2023

Arrived onsite for washer leaking. Talking with the customer it doesnt leak every time. I found water on top of the tub on the right side. I start looking and I pulled the steam tub off the top and it had water in it. Started to look and there where water marks where it was leaking from the steam vent on to the top of the tub. I put a clamp on the hose so the water could not come out of the steam hose. Told the customer to log the what the setting are when it leaks.; O-emld tckt

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/21/2023

Arrived onsite for cooktop burner turning off between high and simmer. This is a known issue with the valve ordering a valve and manifold.No gas leaks detected during service.; ordrng 1 W11246817 (Valve) and 1 W10594397 (Manifold)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Pflugerville, TX 78660

Kimo

Job Details: 04/21/2023

Arrived onsite for a dryer that is not heating. Upon inspection I found that the element is showing open. I replaced it and tested the unit and found that the unit heated then I buttoned up the unit and tested one last time before leaving and found that the unit would not heat. I explained what happened to the cx and I ordered another element .ordrng 1 WP3387747 (ELEMENT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78703

Luis

Job Details: 04/21/2023

Arrived on site for no ice. Ran diagnostics optics and fan passed E2 error code ran harvest test failed diagnosed unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model wtw4855hw3

Near Kyle, TX 78640

Joe Z

Job Details: 04/21/2023

Arrived on site for unit not advancing during cycle. Upon arrival the wash light is blinking. Held the start button to reset the control. The control reset and .ran diagnostics and there are no saved error codes. Ran manual components test all components operate correctly. Ran an automatic cycle and test passed. Ran a quick cycle and unit operates correctly. Tenant states that at the end of cycle the unit just drains and spins then stops over and over and never ends. Also found unit is not leveled causing tub to sit off set. Replaced control W11607637. Unit is operating as designed. No leaks present at this time.Found left rear foot has failed. Need to order leveling feet. Temporarily leveled unit using block of wood. Office to reschedule ; ordrng 1 W11213957 (Leveling feet)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Austin, TX 78756

Matthew

Job Details: 04/21/2023

Arrived onsite to replace faulty control and drain pump. Replaced components and tested. In diagnostics and normal cycle the unit failed not realizing the door is closed. Found failed latch. Will need to order latch. Spoke to MS. Getting Autho and scheduling customer ASAP. Office to reschedule ; ordrng 1 W11394572 (Latch)

We serviced a

LG REFRIGERATOR

Model LMXS30776S/01

Near Leander, TX 78641

Lou

Job Details: 04/21/2023

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the freezer section is fine but the fresh foods section isnt cold enough. I tested temp,sin the FC=12 degrees on a setting of -3 degrees and the RC=44 degrees on setting of 33. I pulled the unit out to check the compressor and found a sealed system has been done on this unit and the customer did not know of any repairs, other than the ice maker, had been done on this unit. I placed my gauges on the system and on it equalized, it appears there is a slow leak beginning on the high side as its showing to be a little low. I placed the unit in diagnostics and tested and found all fans operating and the compressor was at .76amps when I first tested and it is now showing .45amps. I found no signs of ice buildup in either compartment and all door seals are good. I advised the customer of my findings and recommended the contact the manufacturer to schedule a sealed system repair (compressor). No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXYZ08

Near Austin, TX 78717

Kimo

Job Details: 04/21/2023

Arrived onsite for a refrigerator that is not making any ice. Upon inspection I found the the ice maker was not sending voltage to the water valve. I installed the new ice maker and tested unit and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76504

David Z

Job Details: 04/21/2023

"Arrived on site to diagnose refrigerator that is losing cooling. Examined freezer compartment and found evaporator buried in ice. Found heater wire disconnected from connector. Connected wire and secured. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Belton, TX 76513

David Z

Job Details: 04/21/2023

"Arrived on site to diagnose refrigerator that was losing cooling in both compartments. Examined RC evap and found it was severely frosted over on the side where the unit had the bowed liner. The bowed liner was causing water to freeze in the drip tray, and work it's way up the evap. Called tech line and spoke with Chris, SR 7734614473. Advised that we had already performed all steps and part replacements per the service pointer for RC evap defrost issues. As all relevant repairs have been made 1 or more times previously, and liner is warped under the drip tray there are no good repairs left to make. Advised customer to follow up with their extended warranty for final resolution. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Harker Heights, TX 76548

David Z

Job Details: 04/21/2023

"Arrived on site to diagnose refrigerator that is not dispensing water quickly. This issue has persisted through 2 filters. Provided estimate to customer for a new filter housing, and also needed a filter. Replaced filter housing and filter and tested. Verified all working as designed. Repair completed."

We serviced a

GE REFRIGERATOR

Model GSS25IYNXHFS

Near Austin, TX 78748

Luis

Job Details: 04/21/2023

"Arrived on site. Found gap between door handle and door,removed handles reinstalled handles correctly. Noise while pulling unit out is from air deflector normal due to designs,checked back of unit no apparent damage to back of unit.

We serviced a

WHIRLPOOL BUILT IN COFFEE

Model Jbc7624bs00

Near Austin, TX 78733

Luis

Job Details: 04/21/2023

"Arrived on site. Grinds to fine error adjusted grinder same issue called tech support ran test per tech support unit needs a deep cleaning and descaled,per customer unit was descaled about a month ago,wiped out the inside ran cycle coffee was made ran 3 more cycles unit working advised customer to descale again. C

We serviced a

MAYTAG DRYER

Model MGDB850WR0

Near Austin, TX 78724

Joe Z

Job Details: 04/21/2023

Arrived on site for heating but not drying . Upon arrival test unit and is heating but could not hear blower pulling air. Removed front panel to inspect blower. Found blower pulley has fallen off and inspected pulley and blower threading and are good. Am able to reinstall pulley securely. Test unit and is operating correctly. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS02

Near Austin, TX 78739

Kevin

Job Details: 04/21/2023

"Arrived on site and replaced TOD diagnosed by previous technician, after replacement oven is heating properly, took one picture. job complete

We serviced a

WHIRLPOOL DRYER

Model MHW3505FW0

Near Austin, TX 78738

Kevin

Job Details: 04/21/2023

"Arrived on site and found saved error code F8E1 and F8E3, customer is experiencing low flow error. Inspected valves and found some debris blocking screen and water flow is weak specifically on C01. Job complete, Washer and dryer collected together on the same authorization.

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW0

Near New Braunfels, TX 78130

Andrew

Job Details: 04/21/2023

Arrived on site to test unit for error f25(tachometer missing). Unit was unplugged on arrival. Powered unit and verified only error code present. Ran diagnostics with no issues. Verified motor receiving voltage and resistance through motor correct. If issue persist recommend replacing MCU.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS00

Near New Braunfels, TX 78130

Andrew

Job Details: 04/21/2023

Arrived on site to test unit for water leaking out of bottom from FC. Found drain was frozen over. Also found dispenser ice door was stuck open with ice. Removed obstruction and cleared frozen tube. Unit now working as designed. Advised to monitor ice door and if frost continues to build up recommend ice door.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Lakeway, TX 78738

Scott

Job Details: 04/21/2023

Arrived on site for door flopping open . Found spring latch had slipped off door spring . Reattached spring clip. Door is performing normally . No water leaks detected at time of service.

We serviced a

KENMORE WASHER

Model 110.2988289

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/21/2023

"Arrived onsite for washer not spinning. On inspection it looks like the coupler was bad. Gain access to the motor and replaced the coupler, tested the unit and it now is spinning. Informed the customer that the unit may have other issues that will pop up because of the new coupler. Informed the customer that no refund will happen due to the age of the unit. The customer said it only needs to work for the next 60 to 90 days they are moving back to the UK. no water leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Round Rock, TX 78665

Kimo

Job Details: 04/21/2023

"Arrive pad onsite for a dryer that has no power. Upon arrival I found that the washer no power at the plug and the unit was wired properly but the breaker was tripped. I turned it back on and checked policy and found it good I checked voltage and found a good 240vac. I ran the dryer for 15mins and found that it was heating and tumbling the breaker did not trip during this test. Unit is operating as designed, I did advise the customer if this occurs again, please check the breaker and the circuit ."

We serviced a

MAYTAG DRYER

Model MEDC300XW0

Near Austin, TX 78759

Vincent

Job Details: 04/21/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not working. Tested unit and found a bad door switch. Replaced door switch and tested. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL COOKTOP

Model CVG4280B

Near Austin, TX 78759

Vincent

Job Details: 04/21/2023

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was unit not operating properly. Tested unit and found it will need all 4 igniter switches the spark module and the igniters. I advised the customer of my findings. Job completed.

We serviced a

KITCHENAID RANGE

Model KFGG500EWH0

Near Austin, TX 78750

Vincent

Job Details: 04/21/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was unit not heating properly. Tested the temps and found that the sensor was reading off. Replaced sensor and removed the calibration. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Cedar Park, TX 78613

Vincent

Job Details: 04/21/2023

"Arrived on site to install parts that where diagnosed by previous tech. I confirmed the defective parts abut also found that the spray arms where clogged. Entered diagnostics and retrieved error code F2E1. I tried cleaning them out and was unsuccessful so they would need to be replaced. No parts where installed. Leaks where present. Job completed."

We serviced a

GE VENTHOOD

Model JVX5300SJ2SS

Near Georgetown, TX 78628

Gerry C

Job Details: 04/21/2023

"JVX5300SJ2SS Arrived to inspect light issue. I found one wire had came loose and after correcting, the issue was resolved.

We serviced a

LG WASHER

Model WT7600HWA

Near Georgetown, TX 78628

Gerry C

Job Details: 04/21/2023

"WT7600HWA Arrived to inspect draining issues. I found the dispensers were full, but after watching the unit for a few minutes, I could see very slow flow of water entering from the cold side. The tub was also 20% full upon arrival and eventually drained in its own. Removing the supply lines, I found a large amount of softener resin beads within the valve assembly, causing the valve to not fully close. I removed and replaced the valve assembly and tested. The unit had full function and the trickle of water was corrected. I advised the customer of the issue and thoroughly flushed the hoses prior to reinstallation. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Georgetown, TX 78628

Gerry C

Job Details: 04/21/2023

"WRS325FDAM04 Arrived to inspect no interior light in FC and ice maker leaking. I found the ice maker was overfilling and the coating was failing. The FC interior light had failed and after replacing both, the issues were resolved. I verified the ice maker filled to the correct level as well. No leaks observed during service.

We serviced a

KENMORE DRYER

Model 11087872603

Near Georgetown, TX 78628

Gerry C

Job Details: 04/21/2023

"11087872603 Arrived to inspect unit not starting and F1 code. I found the relay to the motor would always allow 107VAC to the motor, whenever the unit was plugged in no during attempted startup, there were no relay clicks heard. The door hinge has failed, but unlikely to be the cause of the issue. Thermal fuses and sensors were intact. Inspection of the control board showed the failing relay had caused the motor side relay contact to destroy the solder joint and pin, likely due to overheating, requiring control board replacement. Further testing revealed jumper-ing the P9 connections and applying power proved the motor circuit intact.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Leander, TX 78641

Lou

Job Details: 04/21/2023

"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the unit and found digits missing on the control panel and the bake ignitor failed to illuminate. I could hear the relay clicking on the control but very faint. Tested the control and it was good. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Georgetown, TX 78628

Lou

Job Details: 04/21/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door lower hinge failing, I removed and replaced the hinge and 3 bolts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Austin, TX 78722

Matthew

Job Details: 04/21/2023

Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found latch glitching. Replaced latch and tested. Unit is now functioning properly properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFG515S0ES1

Near Manchaca, TX 78652

Leonardo

Job Details: 04/21/2023

Arrived on site to test unit for unit not heating correctly. Test unit and found unit off about 15?. Showed customer how to calibrate unit job complete

We serviced a

GE DISHWASHER

Model GDF520PSJ2SS

Near Buda, TX 78610

Leonardo

Job Details: 04/21/2023

Arrived on site to test unit for unit not draining. Test unit and found disposal had knock out still attached. Removed knock out test unit and unit draining correctly.

We serviced a

LG DRYER

Model DLE2514W

Near Lakeway, TX 78734

Scott

Job Details: 04/21/2023

"Arrived on site for dryer making squealing noise . Found belt worn . Replaced belt all checking normal. No lint build up at time of service. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS06

Near Austin, TX 78734

Scott

Job Details: 04/21/2023

"Arrived on site ,checked and under unit has dried out since shutting IM off last visit . Replaced IM fill tube . Ran harvest ,all connections dry. Housing not needed . job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS00

Near Round Rock, TX 78681

Vincent

Job Details: 04/21/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit building frost. Confirming the frost found that the ice door chute was not making a good seal. I replace d door chute and motor. Defrosted all ice build up and unit is now operational good. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Maurice R

Job Details: 04/21/2023

"Arrived onsite for dishwasher not cleaning dishes. On inspection found the water turn off, turn water on and ran unit. Heard water come into the unit and heard the spray arms hitting the door. Informed the customer that the water was turn off."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Lou

Job Details: 04/21/2023

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer had the unit door open and I found a large amount of suds in the tub (photo). Customer advised that they placed Dawn detergent in the unit to test it and it began to leak badly. I advised the customer that they cant use Dawn or any other hand dish washing liquid as it creates too many soap suds and the unit will leak water. I cleared the detergent/suds out the unit and its components and tested. Unit is operating as designed with no water leaks. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed at the end of service, job completed."

We serviced a

LG WASHER

Model WM3270CW

Near San Marcos, TX 78666

Andrey

Job Details: 04/21/2023

"Arrived on site to test unit for DE1 error code, tested unit found latch disconnected, secured connection and tested unit is now running as designed job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW00

Near Austin, TX 78757

Scott

Job Details: 04/21/2023

"Arrived on site for warmer then normal temps . Found ice build up around evap fan area . Evap clean of frost . Ran diagnostics. Ran fan and heater ,checked thermostat. All checked normal. Recommended to keep vents clear . Also in talking to customer door had been left open . Steamed clean evap fan area .

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Manor, TX 78653

Matthew

Job Details: 04/21/2023

Arrived onsite for microwave sparking. Upon arrival inspected unit. Customer stated unit sparked then a couple days later was able to use it with no issues. Tested unit multiple times and was unable to recreate issues. Called tech line for assistance. Tech replied we would need to duplicate issue to fix. Right now unit is functioning as designed even after multiple attempts. Andy- SR#7736239179. Customer will monitor. Also reached out to Safety team for documentation but office was closed .

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Belton, TX 76513

David Z

Job Details: 04/21/2023

Arrived on site to replace capacitor to resolve washer not spinning. Replaced capacitor and tested unit. Verified all working as designed. Repair completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Belton, TX 76513

David Z

Job Details: 04/21/2023

"Arrived on site to diagnose microwave with damaged part. On arrival customer showed me that they thought a part was missing behind the top vent / trim piece. I examined the unit and found no parts missing, and that's how the unit normally works, and is also outside the 30 day cosmetic warranty. Unit is functioning as designed and does not need repair. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Leander, TX 78641

Maurice R

Job Details: 04/21/2023

Arrived on site for burner not igniting. On inspection found the ignitor was touching the left side of the burner an it was sparking to the left. I loosen up the orifice holder and moved it to the left. Now the spark is sparking to the cap and the burner ignited every time. The unit is operating as designed and no gas leaks detected at service.

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Austin, TX 78748

Matthew

Job Details: 04/21/2023

Arrived onsite for dryer making noise when in use. Upon arrival inspected unit. Tested and noise was immediate. Disassembled and found idler pulley and rollers worn. Used repair kit to replace. Reassembled and tested. Unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78748

Matthew

Job Details: 04/21/2023

Arrived onsite for washer making screeching noise. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and passed. Ran spin only and passed. Ran drain and spin cycle and all passed without error. Notified customer that unit may be overloaded when noise is occurring. Customer will monitor. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Austin, TX 78745

Matthew

Job Details: 04/21/2023

Arrived onsite to replace faulty door glass. Inspected hinges and were good. Replaced door. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78735

Luis

Job Details: 04/21/2023

"Arrived on site. Found fill tube extension not inserted to fill cup,removed icemaker installed extension correctly to fill cup ran harvest test passed ran fill test passed. Noise is normal operating sound from a R600a compressor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Austin, TX 78736

Luis

Job Details: 04/21/2023

"Arrived on site for no ice. Ran diagnostics E5 error code,replaced defective icemaker power cycled unit ran harvest test passed ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs321sdhz08

Near Austin, TX 78749

Luis

Job Details: 04/21/2023

"Arrived on site for weak to no water dispensing. Tested dispenser weak flow,removed filter same issue,removed water line to unit turned on water source no water,removed water line from house shut off valve turned on water source no water. Diagnosed no water out of house shut off valve."