We serviced a
WHIRLPOOL REFRIGERATOR
Model EC3JHAXRL00
Near Lakeway, TX 78734
Luis
Job Details: 07/12/2023
"Arrived on site. Found metal plate from ice door kit shifted and glue no longer sticking,installed new ice door kit checked ice door seal good"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LZ2
Near Austin, TX 78744
Scott
Job Details: 07/11/2023
Arrived on site for oven periodically tripping breaker . Customer can heat oven but only if he increases temp at small increments. Ran oven to 400. While heating turned on burners . All voltage checked normal. Ordering control . Call to set return ; ordrng 1 W11548749 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/11/2023
"KRFF507HPS03 Arrived to inspect cooling issue. I found the FC had frozen up, but it had recovered prior to my arrival and temperatures were within expected norms. The FC drawer was missing the stops in both sides and may have contributed to the ice issue. The unit would hammer during water dispensing and the filter housing will require replacement. No leaks observed during service. ; ordrng 1 WPW10485096 (LH FC Drawer Stop) and 1 WPW10485089 (FC RH Drawer Stop) and 1 W11482384 (Filter Head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit was making ice. I found the freezer door not closing properly due to being bent. Im ordering a new door gasket, new door and name plate. Office to reschedule when parts are available. I asked the customer to power off the unit before we return to melt all ice build up. ; ordrng 1 LW10636409 (FC Door) and 1 W10861499 (Door gasket) and 1 W11178521 (Name plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Jarrell, TX 76537
David Z
Job Details: 07/11/2023
"Arrived on site to follow up on washer that was still vibrating and hitting the wall. Found service pointer W11684122 that addresses vibration and walking. I pulled the basket per the service pointer and checked for a QR code. Found no code present, indicating this basket is in the serial range for faulty baskets. Ordering new basket per service pointer. Office to schedule SOP part. ; ordrng 1 W11172199 (Basket)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 07/11/2023
Arrived onsite for MW not working. On inspection the front glass of the door was shattered. Ordering a new door. See pics. Office schedule appointment when part arrives.; ordrng 1 W11600216 (Front glass of door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Round Rock, TX 78681
Kimo
Job Details: 07/11/2023
Arrived onsite for a DW that is not operating the detergent dispenser when you run a wash cycle. Upon arrival I ran the unit in diagnostics mode and found that the unit ran through the cycle with no problems but the dispenser did not open. I am ordering the dispenser and return on the 07/18/23 to complete the call ; ordrng 1 W11412300 (DISPENSER)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Cedar Park, TX 78613
Kimo
Job Details: 07/11/2023
Arrived onsite for a range that is not igniting. Upon arrival the customer informed me that the surface burner are not igniting. Upon inspection I found that the unit would not spark at all on any of the burners. I am ordering the spark module and replacing for the 07/18/23; ordrng 1 WPW10475149 (MODULE-SPK)
We serviced a
AMANA RANGE
Model AGR6303MMB0
Near San Marcos, TX 78666
Kevin
Job Details: 07/11/2023
"Arrived on site and found igniter has failed, After replacing igniter range will still not bake, Will need to bring back valve and control.; ordrng 1 WP98014893 (Gas valve) and 1 W11620526 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Andrey
Job Details: 07/11/2023
"Arrived on site to test unit for no power, tested unit found unit is receiving proper voltage to control but console is not powering on, replaced control and test but unit is no powering on, ordering harness and UI office to reschedule ; ordrng 1 W11600370 (Console) and 1 W11245671 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
Arrived on site for refrigerator. Unit is in garage of the complex. I de-braced the compressor and the dryer and found that the pre cooler was damaged. I will have to rider the new pre cooler to finish repairs. Office to reschedule when parts are available. ; ordrng 1 W11644054 (Tube)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Lakeway, TX 78738
Luis
Job Details: 07/11/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/11/2023
Spray arm fixed the issue on 7/10/23
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Maurice R
Job Details: 07/11/2023
"Arrived onsite for dishwasher with no power. On inspection I found unit with no power I flipped the power from the dishwasher to the garbage disposal and the unit came on. I asked the customer if they were using it when the power shut off, he said yes. They have 20 amp GFI breaker for the dishwasher. Ran the unit through the diagnostic mode twice to see if I could trip the breaker. It made it through both test, I found a error in memory of FAE2. Motor electrical failure, I cleared the error and ran it through diagnostics again to,see if the error would come back, it did not come back. Told the customer that the breaker could be getting weak and if it happens again that we will replace the pump and motor. No was detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/11/2023
Arrived onsite for dryer making a noise. On inspection the unit made a scratch noise when you started it. On inspection found the blower wheel was hitting the blower housing. I found that the motor was sitting crooked an one side of the blower unit stuck out further then the other side making the wheel hit the housing. I gain about to the motor and un clipped and straightened it up and re clipped down I add the damper pads around the motor and blower to help with vibration . That fixed the noise that they where having. The unit is operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Burnet, TX 78611
Maurice R
Job Details: 07/11/2023
Arrived onsite for ice machine making to much ice. I installed a new bin thermistor on the unit. Told the customer to watch and see if stops once the ice gets to the thermistor.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Manor, TX 78653
Wesley
Job Details: 07/11/2023
Arrived onsite and replaced the cam and the belt due to cam wear and grinding sound during transition. Advised customer on findings. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78653
Wesley
Job Details: 07/11/2023
Arrived onsite for off balance symtpom and found untinfeel under basket advisory. Replaced basket and tested. Calibrated. Unit is set up and appears to be operating as designed. Advised customer on operation and performance.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Briarcliff, TX 78669
Luis
Job Details: 07/11/2023
Arrived on site for water leaking. Found icemaker over spraying during fill inserted fill tube fully into icemaker to prevent over spraying cleared water .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Killeen, TX 76549
Tyler
Job Details: 07/11/2023
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found fc ice maker in off position and rc ice maker showing E5 in diagnostics. Found fc ice maker operating as designed with turned on with no leaks. Found inlet valve failing on rc ice maker fill side. Replaced valve and found error code removed from ice maker and unit harvesting and filling as designed with no leaks. Informed customer to give unit 24 hrs to fill bins. Call complete
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/11/2023
Arrived on site for refrigerator needing previous diagnosed evap Rc thermistor. Upon arrival reconfirmed issue and installed thermistor. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Killeen, TX 76543
Tyler
Job Details: 07/11/2023
Arrived on site for washer shutting off between rinse and spin cycle. Upon arrival confirmed failure and found f7e5 and f1e2 in diagnostics. After further testing I found actuator at 2.51k. Replaced actuator and control then retested unit in normal wash cycle with laundry. Found unit could complete a full cycle from start to finish without failure or leak. Call complete
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Killeen, TX 76542
Tyler
Job Details: 07/11/2023
Arrived on site for washer with broken strike on lid. Upon arrival confirmed issue and found strike broken in half. Installed new strike and found washer working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Austin, TX 78704
Scott
Job Details: 07/11/2023
Arrived on site for fridge freezing items on top shelf . Found temps set to cold . Upped temps and instructed on proper air flow . No water leaks detected at this time . Job complete
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Austin, TX 78701
Scott
Job Details: 07/11/2023
"Arrived on site for dryer not starting and long dry times . Ran diagnostics,no error codes . Did find second lint trap had never been cleaned . Customer instructed on how to get better performance out of unit . No water leaks detected. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Gerry C
Job Details: 07/11/2023
WFG550S0LZ4 Arrived to inspect broke glass. I verified the issue and removed and replaced the glass and tested. The door operated as designed. Unit not connected to utilities at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78665
Kimo
Job Details: 07/11/2023
Arrived onsite for a range that will not ignite in the oven. Upon inspection I found that the igniter was burnt out. I replace it and tested the unit and found unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/11/2023
"KRFF507HBS04 Arrived to inspect noise. The unit was making a vibration and rattle and I applied sound dampening material to the unit. The noise was corrected and I squared and leveled the chassis and doors. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
Arrived on site to install new glass door. Installed new glass and unit is now good. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit would stop in the middle of a cycle. Ran diagnostics and found no error codes. I then ran the a diagnostic cycle and after filling the unit just shut down. I found a bad control board and replaced it. Unit is now operating as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
"Arrived on site for washer, inspected unit and work area. Unit was not connected to any water supply or electric. Unit was in a vacant apartment in the living space. I moved unit to the designated area and tested found that drain hose and tube where missing. I replaced parts needed and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Seguin, TX 78155
Andrey
Job Details: 07/11/2023
"Arrived on site to test unit for squeaking noise, tested unit found unit is making squeaking noise and rattling, disassembled unit and found rattling noise coming from motor mounting and ceased idler bearing and rear rollers, installed sound pads, replaced all components in repair kit and tested, unit is now running as designed, job complete"
We serviced a
KITCHENAID OVEN
Model KOSE900HBS00
Near Waco, TX 76705
Jonathan M
Job Details: 07/11/2023
"Arrived on site for an oven that is not heating in either side of the oven. Inspected unit and work area. The customer advised they ran through a self cleaning cycle and the unit had been overheating so they went ahead and flipped the breaker. After the unit cooled and they flipped the breaker on, they advised that the unit would not heat again. Remove the oven from the wall and checked oven. TOD thermostat. Found it open. Went ahead and replaced the oven TOD sensor. I tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Dripping Springs, TX 78620
Luis
Job Details: 07/11/2023
"Arrived on site for water leaking. Found ice build up in freezer section diagnosed a blocked frozen drain in freezer section,removed ice defrosted drain checked water flow through freezer drain good."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Georgetown, TX 78633
Gerry C
Job Details: 07/11/2023
"KSGG700ESS3 Arrived to inspect bake temperature issues. The customer had an inspector perform tests and claimed the unit at 385, for a 350 bake. I tested the unit at 350 with a I-type thermocouple, center placed and the unit claimed preheat at 451 and then declined. Cycling temperatures were: 325, 380, 328, 378. I induced a -5 offset and advised the customer. No gas leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Kevin
Job Details: 07/11/2023
"Arrived on site and found what customer is experiencing is control panel hot to the touch Because oven Vent is directly below right hand side. Homeowner is aware this is not a failure of the machine and just the way the machine is designed. Reported to safety there is no available adjustment or repair, job complete. 7736764672"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Marcos, TX 78666
Kevin
Job Details: 07/11/2023
"Arrived on site and inspected refrigerator and found evaporator is frosted over. Removed evaporator cover and found ground wire is loose and connector. Took pictures. After resetting it ran a diagnostic cycle to confirm heating element is working properly, Customer will defrost refrigerator manually To remove remaining frost, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
David Z
Job Details: 07/11/2023
Arrived on site to diagnose dishwasher that customer says is not filling. Tested unit and confirmed no water entering unit. Checked valve and found valve was shut off going to dishwasher. Turned on water and retested. Verified proper flow and function. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78130
Kevin
Job Details: 07/11/2023
"Arrived on site and inspected washer and found safe error code F to E3, ran a calibration cycle and it completed properly. Ran a diagnostic cycle and it also completed properly and error code was not regenerated. found tub not centered and one is closer to front than the rear. No visible issues with gear case assembly. No noise during service call. Spoke with tech line they recommended discussing correct loading procedure with customer but other than that and re-centering basket no recommendations given. Washer is operating As intended, job complete. 7736831020"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Kevin
Job Details: 07/11/2023
"Arrived on site and inspect the dishwasher and found left mounting point is not secure. Builder has installed dishwasher below a hard surface countertop. Uninstalled dishwasher and confirmed that Springs, friction pads, and hinges are all good. Remounted dishwasher correctly and it is stable. Door will stay at 45? position and will lay flat, Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Kevin
Job Details: 07/11/2023
"On site and inspected refrigerator and found homeowner has defrosted it. Found brown wire is loose in connection and after resetting it set refrigerator into diagnostics and heating element is working. Replaced main control to ensure correct operation, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near New Braunfels, TX 78130
Kevin
Job Details: 07/11/2023
"Arrived on site and inspected refrigerator and found ice production is good, freezer temperature is 1?, fresh food temperature is 40?. At this time refrigerator is operating normally, could not duplicate tenants experience at this time, job complete"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Kevin
Job Details: 07/11/2023
"Arrived on site and inspected range and found bake is not working, Replaced valve and igniter and it is now working, took one picture, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near San Marcos, TX 78666
Kevin
Job Details: 07/11/2023
"Arrived on site and inspected microwave and found interior cavity light is out, disconnected power to microwave and replaced cavity bulb and it is now working, took one picture, job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78628
David Z
Job Details: 07/11/2023
Arrived on site to diagnose cooktop that had the front left and front right burners having trouble igniting. I tested the unit and found them slow to light. Applied fix outlined in service pointer W11643965. Aligned the burner head halves for a quick ignition. Tested unit and confirmed all working as designed. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
David Z
Job Details: 07/11/2023
"Arrived on site to diagnose dishwasher not heating. Ran unit and found F7E1 code for no heat. Tested in diagnostic and found no heat. Remobed heater and tested and found heater open. Replaced heater and retested. Verified all working as designed. Repair completed, no water leaks."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Burnet, TX 78611
Maurice R
Job Details: 07/11/2023
"Arrived onsite for washer not completing a cycle. Customer said that 1 out every 5 load will not complete a cycle. I was trying to get in drain motor and it took 4 to 5 trucks to get in diagnostics mode. Once it was in diagnostics it completed the cycle without any issues. From what the current told me and the issue with getting it in diagnostics mode I really the control board, told customer to use it and call us if the issue continues. No water leaks detected."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Seguin, TX 78155
Andrey
Job Details: 07/11/2023
"Arrived on site to test unit for not operating properly, tested unit found shift actuator making a rattling noise when trying to shift motor not engaging do to failed capacitor, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Elgin, TX 78621
Joe Z
Job Details: 07/11/2023
"Arrived on site for leaking water. Upon arrival inspected all lower components, tub, and hoses. No signs of leaks. Ran a normal cycle with no clothes . Unit filled, washed drained and spins correctly and no leaks found. Ran a normal cycle with full load of laundry. Unit filled, washed, drain and spins correctly. No leaks found. Cannot duplicate the issue. Unit is operating as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchaca, TX 78652
Matthew
Job Details: 07/11/2023
Arrived onsite for unit not powering on. Upon arrival inspected unit. Found unit has proper voltage. Control is powering on however the UI is not responding. Replaced UI. Tested unit and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elgin, TX 78621
Joe Z
Job Details: 07/11/2023
Arrived onsite to install previously ordered part. Replaced ice container assembly. Test unit and is operas designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Burnet, TX 78611
Maurice R
Job Details: 07/11/2023
"Arrived onsite for washer making a noise. On inspection during the spin cycle there was knocking noise come from the gearcase. Gain access to the gearcase and found oil on the rotor. Installed a gearcase,slider, clutch and rotor. Tested the unit, there was a noise the first time I ran the unit in diagnostics mode but it did not come back the second time I ran the diagnostics mode. The unit was operating as designed and no water leaks detected during service"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78739
Matthew
Job Details: 07/11/2023
Arrived onsite for unit freezing food in fresh food section. Upon arrival inspected unit. Found no food frozen and internal temp at 38 degrees. Called tech line for assistance. Spoke to Adrian SR#7736834506. Customer stated when fridge is set to level 5(coldest) vegetables would freeze. Notified customer that this would happen if set to coldest. Customer has been alternating between temperatures. Notified customer to leave the settings as is and monitor since no food is freezing on current setting. Damper control is functioning and no error codes are present.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78124
Andrey
Job Details: 07/11/2023
"Arrived on site to test unit for not operating properly, customer stated that at times none of the igniters are sparking, and then after a while it starts to work correctly, tested the unit and found all components are running properly, fired each burner 5-10 times with no issues, at this time unit is running as designed, if this issue continues then I recommend replacing switch harness and spark module, job complete"
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near New Braunfels, TX 78132
Andrey
Job Details: 07/11/2023
"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running properly, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Austin, TX 78739
Matthew
Job Details: 07/11/2023
Arrived onsite for unit only dispensing hot water upon arrival inspected unit. Found dispatch complaint is not accurate. Customer complained unit is leaving white streaks/stains on clothing. Tested unit and could not find any faults. No error codes present. Spoke to Adrian SR#7736833943. Tech stated the stains are more than likely due to detergent not dissolving. Notified customer and instructed on detergent use as well as cycle selection to lesson detergent marks. Customer will monitor.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Belton, TX 76513
Tyler
Job Details: 07/11/2023
Arrived on site for dryer not heating correctly. Upon arrival confirmed issue and found element coil sagg8mg just a bit as well as the cuttoff bad. After replacing element and cutoff kit I retested unit. Found dryer has signs of clog in venting of home and needs to be cleared out. Unit is working as design3d call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Elgin, TX 78621
Joe Z
Job Details: 07/11/2023
Arrived onsite for rc led module is out. Upon arrival inspected unit and found 2nd led on left side of module has failed. Need to replace module. Contacted claims for Autho. Autho was given. Replaced module and test unit. Unit is operating as des. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Manor, TX 78653
Joe Z
Job Details: 07/11/2023
Arrived on site for flames too large and too orange. Upon arrival test unit and found conversion to LP is not correct. Replaced orifice kit and test unit. Unit is operating as designed. No gas leaks present at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Austin, TX 78744
Joe Z
Job Details: 07/11/2023
"Arrived for SAFETY tripping breaker. Upon arrival test polarity and got L1-N 124v, L2-N 124v, L1-L2 248v. Test cook top and all 4 burners operate correctly. Bake element has resistance of 16 ohms, broil element has resistance of 14 ohms. Test bake cycle , bake element pulls 15 amps when temperature reaches 130 degrees breaker tripps. Test broil element and is pulling 17.6 amps. Unit heats correctly during call for broil. Once oven is heated to about 250 degrees and call for bake is made, the unit reaches desired preheat temperature of 350 and begins heat cycling correct. Unit operates correctly without tripping breaker. Found circuit is on dedicated 40 amp GFCI SQURE D breaker. Called techline for assistance. Talked to Andrew , Gave tech all my readings . Tech had me test amp draw with all 4 cooktop burners and oven at same time and got 54 amps. Tech said unit is operating as designed. Recommend having home circuit checked with possibility of the issue being a weak breaker. Tech gave SR# 7736826260. Contacted SAFTEY team talked to Sasha. Notes were documented based on conversation with tech line. Ref# 7736784899. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4124Hw0
Near Austin, TX 78741
Joe Z
Job Details: 07/11/2023
Arrived on site to install previously ordered part. Replaced moisture sensor. Test unit and observed knob advancing. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cedar Park, TX 78613
Kimo
Job Details: 07/11/2023
Arrived onsite for a DW that is leaking from the door. Upon arrival I tested the unit and found that the unit did not leak at this time but I did see evidence of there being a leak at one point. I did notice that the furnace was using detergent pods which can cause some leaks due to over sudsing I advise the customer on the use of the detergent and also adjust the legs on the unit to level the unit properly. Unit is operating as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Cedar Park, TX 78613
Kimo
Job Details: 07/11/2023
Arrived onsite for a refrigerator that is not cooling in rc. Upon inspection I found ice buildup on the evaporator I removed the the ice a refrigerator the evap cover and tested the unit and found unit operating as designed.
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Temple, TX 76502
Jonathan M
Job Details: 07/11/2023
"Arrived on site for a dryer that does not drain properly. Inspected unit and work area. The customer advised that the unit will sometimes stop mid cycle but the UI still shows that the unit is still drying. Advised that they can turn it off and turn it back on, and the unit will continue forward with a new cycle. I ran into through diagnostics in the unit passed all tests. The customer advised that there was a lot of clicking happening on the control board when this would happen. Due to previous issues like this, was advised by techline previously that the issue would be with the control. Did go ahead and replace the control and tested the unit. The unit begin to work and operate as designed. I did advise the customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/11/2023
Arrived onsite for previously diagnosed parts. The unit was working when I got there. Installed control board from previous visit. The unit is operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Cedar Park, TX 78613
Kimo
Job Details: 07/11/2023
Arrived onsite for a washer that is making a rattling noise when in rinse/drain. Upon inspection I found that there was a foreign object in the drain tube that would make contact with the impeller of the drain pump I removed it and inspected the pump and found that it was till in working order. I then reinstalled the pump and and tested the unit and found no leaks and the uni5 operating as designed.
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS1
Near Temple, TX 76502
Tyler
Job Details: 07/11/2023
"Arrived on site for ice machine needing previously diagnosed valve, res drain pump, and recirc pump. Upon arrival reconfirmed issue and installed parts. Cleared as much water sediment build up as possible and ran multiple tests. Found ice machine working as designed with no leaks. Informed customer to give 24 hrs to fill bin. Call complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Austin, TX 78749
Matthew
Job Details: 07/11/2023
"Arrived onsite for unit not agitating. Upon arrival inspected unit. Ran diagnostics and found stored error code for Overload, off balance and off balance pause. Cleared codes and tested. Found during agitation, the tub would spin not the agitator. Inspected underneath unit and found Cam failed. Replaced cam assembly and notified customer about possible overload issues. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Austin, TX 78749
Matthew
Job Details: 07/11/2023
Arrived onsite for unit making noise on startup. Upon arrival inspected unit. Tested and found source of noise complaint was the activation of the lid latch. Customer also complained of actuator shifting sound. Notified customer that these are all normal operating sounds. Customer complained that her older washer was quite. Instructed customer hat unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM02
Near Austin, TX 78749
Matthew
Job Details: 07/11/2023
"Arrived onsite for sealed system failure. Upon arrival inspected unit and found inefficient compressor drawing low amperage, no frost patter present. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor with bottle of water in freezer. Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Temple, TX 76502
Jonathan M
Job Details: 07/11/2023
Arrived on site for a dryer that has long drive times. Inspected unit and work area. The customer advised that the unit takes 2 to 3 cycles to dry clothes but the unit does tumble and heat. Did confirm the customers complaint and checked the back of the dryer. Found the dryer vent hose attached and OK but sitting in to 90? positions going into the wall. Removed the vent hose to check for any lint buildup and could not detect any in the vent hose or the vent within the wall. Did find that the vent within the wall is a rectangular box E vent that is only 3 inches from the opening of the wall potentially creating an air flow restriction there. I ran the unit through a vent test kit to check for airflow and found proper airflow for all dryers with the vent hose unattached. I did explain to the customer that either they have a restriction within their venting within the home or the event that they have currently does not meet the standards needed for this dryer. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Temple, TX 76502
Jonathan M
Job Details: 07/11/2023
"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. Found the model number was not correct on our ticket and plated the model number. Found the unit was still under warranty. Ran the unit through diagnostics and did not find any stored error codes. Ran unit to an auto test and found that heater working at the end of the cycle. I did notice that the customer is not using rinse aid and has a plastic tub so I did inform them that this dishwasher will have a harder time drying dishes the stainless steel tub. They go over all energy efficiency restrictions the manufacture is under, and thus the heater does not run as long as maybe their previous dishwasher did. Went over some tips and tricks on how to get their best dry out of this unit. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76501
Jonathan M
Job Details: 07/11/2023
"Arrived on site for a dryer that has long drive times. Inspected unit and work area. The customer advised that the unit is taking 2 to 3 cycle to dry loads and sometimes more if its sets oftowels. Check behind the unit and found the vent hose, completely kinked, causing a restriction in airflow. I used a vent test kit on the unit and found poor airflow circulation for all dryers. Found the unit did tumble and heat and did explain to the customer that the issue was with airflow. If I the customer to shorten the vent hose or switch to a periscope style vent due to the customer pushing their appliance, almost up against the wall. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near New Braunfels, TX 78132
Andrey
Job Details: 07/11/2023
"Arrived on site to test unit for locked console, tested unit found console unlock button is not working, cycled power but no difference, unit will not go into diagnostics, replaced console and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Driftwood, TX 78619
Luis
Job Details: 07/11/2023
(Different issue from previous repair)Arrived on site for temp concerns. Checked temp reading with thermal probe temp in fresh food reading 36? ran diagnostics changed defrost setting to basic to allow more accurate temp in both sections with defrost cycle every 8hrs of compressor run time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78749
Luis
Job Details: 07/11/2023
"Arrived on site. Replaced defective fresh food door,checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Manor, TX 78653
Wesley
Job Details: 07/11/2023
Arrived onsite and found air gap n lower cabinet to liner causing frost and blocking air movement. Repaired tapping with white silicone. Unit is now operating as designed. All checks good. Advised customer on repair. ; used 1 Wp482338 (White silicone) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manor, TX 78653
Wesley
Job Details: 07/11/2023
Arrived onsite for sealed system repair and replaced compressor and added dye drier and access valve. Pulled vacuum and charged with 6 oz of r134a. Advised customer on repair. All checks good. Advised customer to observe for normal operation before resuming normal use.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Manor, TX 78653
Wesley
Job Details: 07/11/2023
Arrived onsite and found unit operating with f8e4 error. Tested and found no ongoing leaking. Explained possible circumstantial causes of a front leak from detergent or loading. All checks good. Unit is operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Manor, TX 78653
Wesley
Job Details: 07/11/2023
Arrived onsite and found unit operating properly at time of service. Was presented video of all burners Not working intermittently. Advised customer they should have the electrical supply verified. Recommended having breaker and outlet possibly swapped to eliminate possible intermittent short. Will return with harness in event of repeat failure after electrical inspection. Electrical inspection under builder warranty.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78754
Wesley
Job Details: 07/11/2023
Arrived onsite and found unit non responsive. traced power supply and found switch under cabinet in the off position. Corrected power supply. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Lakeway, TX 78734
Paul
Job Details: 07/11/2023
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the drain pump because of the noise it was making but upon further inspection I couldnt blow thru the pressure hose back into the tub. I found a piece of plastic in the molded trap at the hose connection and drilled it out to clear it. I tested the unit and found it working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Rock, TX 78665
Vincent
Job Details: 07/11/2023
"Arrived on site for dishwasher, inspected unit and work are. Customers complaint was F9E1. Tested unit and was not draining. I found a new garbage disposal was installed and forgot to remove the plug for dishwasher drain. Tested after removing the drain plug and its now operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78717
Paul
Job Details: 07/11/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the filter base and the cover getting the same results with the cover not staying closed unless it is hit upward with a lot of force. Upon further inspection I found the cover not fitting in the recess opening of the liner correctly in the front. It like the two notched cutouts for the filter base were not cut far enough to the rear of the refrigerator to allow the door to line up correctly with the recessed area for the cover. I called techline and spoke with Nate SR# 7736760458 giving him my findings. He is putting it in for review and replacement. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 07/11/2023
"KRMF706ESS01 Arrived to inspect gasket issue. I found the RH RC gasket torn at the top overlapping flap. After heat treating the replacement, I removed and replaced the gasket and tested. The FC had a large mass of ice within the drawers and in the back wall and I removed the ice and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Andice, TX 78628
David Z
Job Details: 07/11/2023
"Arrived on site to diagnose refrigerator overproducing ice. On arrival customer informed me the unit isnt overproducing, its actuslly dumping ice into the chute at random. They said they will hear cubes fall into the chute at any random time. I examined the unit and could not see any obvious reason for the cubes to end in the chute. Called tech line and spoke to Ron, SR 7736827670. Ron advised that I tilt the unit back and give it a rearward dive to make sure cubes drop and move to the rear instead of the front. Only 2 identifiable causes are that the unit was leaning too far forward and caused cubes to drop out the bucket, or that there may also be line noise or interference from the outlet. From what I could tell the breaker is only labeled refrigerator and did not trigger anything else. Adjusted the level to raise the unit 1/2 inch to allow things to move to the back. This should resolve the issue. Repair completed."
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Georgetown, TX 78628
David Z
Job Details: 07/11/2023
"Arrived on site to replace blower wheel to resolve spinning wheel. I was able to break the wheel off the motor shaft, but could not separate the collar. Replaced motor and blower wheel to resolve. Tested unit and verified proper operation. Repair completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Johnson City, TX 78636
Andrey
Job Details: 07/10/2023
"Arrived on site to test unit for low ice production, customer stated that it will make ice slowly but it all melts, tested unit found door not sealing properly do to door magnet is not on the correct side and cabinet gets in the way, notice that customer has a R/O system connected to unit but system is dual tank and water pressure coming in is good but found that water in the R/O tanks is not being produced fast enough and the unit starts to run dry after 2 ice sheets, customer will look into getting a R/O pump to increase water production, at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Austin, TX 78723
Joe Z
Job Details: 07/10/2023
"Arrived on site for leaking. Upon arrival found leaking rinse aid from inside outer panel. Removed panel for inspection. Found leaking from dispenser. Test unit and filled, washed and drains correctly. Need to replace dispenser. Ordering dispenser. Office to reschedule ; ordrng 1 W11412300 (Dispenser)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cedar Park, TX 78613
Kimo
Job Details: 07/10/2023
Arrived onsite for a washer that will not spin upon arrival I call technician and advise Bob at techline of what weve done already and was told that it could be the control or the harness I replace the control and tested the unit and found no change even after performing a calibration. I am ordering the control and suspension and rescheduled of the 07/21/23 cx would like a 4:30pm appointment sr#7736823229. ; ordrng 1 W11652038 (HARNS-WIRE) and 1 W10780045 (SUSPENSION)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Round Rock, TX 78665
Vincent
Job Details: 07/10/2023
"Arrived on site for wall oven, inspected unit and work area. Customers complaint was error code F3E1. Found a Technical Service Pointer #: W11659190 for the sensor or harness. Im ordering the main harness and reschedule to return when parts are available.; ordrng 1 W11245673 (Harness)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/10/2023
Arrived on site for refrigerator with fc door not allowing gasket to stay locked in place on door when it was opened. Upon arrival confirmed issue and found lower side of fc door liner separating and not able to hold gasket it place. Tried replacing gasket and found same result. Will need office to reschedule once Availability of fc door is known. 216-526-0830 Cynthia; ordrng 1 W11182143 (Nameplate) and 1 LW10680729 (Door fc)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Kingsland, TX 78639
Gerry C
Job Details: 07/10/2023
"WDTA50SAKZ1 Arrived to inspect no power. I verified power to the unit and up to the main control. Upon inspection of the UI control, I found signs of the console assembly leaking and allowing water into the circuit, causing the UI to fail. Office to order console assembly. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11660284 (Console Assy) and 1 W11579528 (Kick Panel) and 1 W11551775 (Screw)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Dripping Springs, TX 78620
Andrey
Job Details: 07/10/2023
"Arrived on site to test unit found oven display not working, customer stated that left oven start butt is not working and griddle is not getting hot, tested unit found button is broken and shorted griddle infinite switch, unit does not have a M/S tag, advised customer to call Jenn air so they can provide him with one, ordering parts office to reschedule ; ordrng 1 W11318834 (Griddle control) and 1 W11319196 (Oven start button) and 1 W11602621 (Griddle assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 07/10/2023
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. The unit filled with water and the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element all operating as designed. When I verified the model/serial numbers, I found the model number off by one digit and the sump/motor assembly prescreened for today was the incorrect part. I am ordering the sump/motor assembly and CNOTE-PLACE ON CANCELLATION LIST and scheduled for 07/17/23. No water leaks observed during service.; ordrng 1 W11025157 (Sump/motor assembly) and 1 CNOTE (PLACE ON CANCELLATION LIST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Salado, TX 76571
David Z
Job Details: 07/10/2023
"Arrived on site to diagnose refrigerator not making ice. Examined door harness and found multiple broken wires in the harness, requiring a new door to resolve. Ordering door and autho. Office to schedule when door arrives/approval. ; ordrng 1 LW11037733 (Freezer Door)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Round Rock, TX 78681
Kimo
Job Details: 07/10/2023
Arrived onsite for a rang with a gas leak upon inspection I found the leak coming from the center burner valve I called safety and advised them of my findings Sr#7736733160. The I replace the valve and tested and found no leaks after; ordrng 2 WP3196557 (SCREW)s
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Round Rock, TX 78681
Kimo
Job Details: 07/10/2023
"Arrived onsite for a dryer that is making a Thumping sound when in use. Upon inspection I found that this was caused by a loose blower wheel. I attempted to replace the wheel but it would not come off of the motor I am ordering the housing,seal,screws, and bracket. To complete the call rescheduled date 07/17/23; ordrng 1 W10888146 (HOUSING) and 1 W11596046 (SEAL) and 4 WP489463 (SCREW)s and 1 W11481730 (BRACKET)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78750
Kimo
Job Details: 07/10/2023
"Arrived onsite for a DW that will not start and makes a humming noise. Upon inspection I found that the unit started up for me but it was making a buzzing noise when its running. Upon further inspection I found that the tub blanket/shield is missing and the installation kit was damaged. I am ordering the sump&motor, shield, and insulation kit. And have the office reschedule ; ordrng 1 W11553445 (SHIELD) and 1 W11502191 (Installation kit) and 1 W11416362 (PUMP&MOTOR)"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Austin, TX 78738
Scott
Job Details: 07/10/2023
Arrived on site for fan not working . Light are working . Can just hear a control click when fan is Selected . Ordering control and fan 7-17. ; ordrng 1 WPW10716813 (Control) and 1 W11245979 (Cap)