Service History 167 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78732

James K

Job Details: 03/17/2025

"Arrived on site for unit making loud noises when spinning. Upon arrival, unit makes a combination of rattling, roaring and chattering noise. Upon closer inspection, found dent on rear of unit (picture attached). Also found legs are missing (picture attached). Disassembled unit and found no other issues. Ordering W10487431 rear panel and 49621 legs (4). Unit still under construction. No one available to sign. Office to reschedule; ordrng 1 W10487431 (Rear panel) and 4 49621 (Legs)s"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Cedar Park, Texas 78613

Daniel A

Job Details: 03/17/2025

"Arrived on site to inspect washer leaking. Upon further inspection, I found that the cause of the leak is the seal on the cold water line. The water line was tightened too much and broke the seal (photo), and it is leaking where it is connected to the valve at the back of the washer. The customer will need to contact the installers and have them replace the water line and install it. No parts installed. I left the water supply turned off."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Round Rock, Texas 78665

Brandon B

Job Details: 03/17/2025

Arrived on-site for washer not dispensing cold water. Tested valve and only getting voltage to hot side. Replaced control (w11210463) calibrated unit. Cycled unit and cold water is working but it's very weak. Installed valve(w11210463) and cold water is working as it should

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS0

Near Austin, Texas 78703

Matthew

Job Details: 03/17/2025

Arrived onsite for unit not making ice properly. Inspected and found bin half full with very thin ice. Found the reservoir almost empty. Ran a test and found little to no water entering unit. Suspected valve but started with filter. Removed filter and found water pressure restored and now tank is full. Left filter out for customer to monitor. All other components are functioning. Customer will replace filter and if ice slows again recommend replacing housing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM

Near Kyle, Texas 78640

Andrey

Job Details: 03/17/2025

"Arrived on site to test unit for loud vibrations noise, tested unit found bottom board vibrating against unit frame, added sound pads in the effected area, noise is now gone, unit is running as designed customer will monitor, if the noise returns then she will call us back at this time job complete installed W11113654"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ05

Near Lago Vista, Texas 78645

Miguel

Job Details: 03/17/2025

Arrived o nsite for refrigerator icemaker not making ice. Test 56 shows e0. Icemaker cycles fine. Tried fill and it water valve activated but no water. Removed top panell entered test 19 and verified 124vnfrom bk-rd going to fill tube heater. Removed icemaker and replaced fill tube heater. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Austin, Texas 78723

Justin

Job Details: 03/17/2025

Ariv3d on site for unit not draining or finishing cycle.Upon arrival hit cancel button to make sure drain pump is working pump did engage and drain.During test cycle unit started to leak canceled out opened door unit is over pudding. Cleared sudding out and tested again unit did not leak. Noticed display lights on control glitching. Replaced control and tested. Glitching has stopped but new control keeps making clicking sound and now unit will turn itself on. Clicking sound at endof tes cycle will last about 2minutes then unit turns onto normal cycle. Defective control ordering new control and ui. Office to reschedule no leaks present at this time. ; ordrng 1 W11612307 (Panel) and 1 W11683650 (Control)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Wimberley, Texas 78676

Andrew

Job Details: 03/17/2025

Arrived on site to test unit for not washing. Found blue wire to drain pump was cut. Fixed wire with butt connection and secured adding harness clip(W11755726). Ran diagnostics and found latch not engaging. Replaced latch(W11670519). Unit is now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Leander, Texas 78641

Lou

Job Details: 03/17/2025

"Arrived on site to inspect washer not completing a cycle. Upon further inspection, I found thd unit sitting in a drain pan and the pan was too c.ose to the back wall czuxi g the hoses to rub against the wall (photos). I placed the unit in diagnostics showing error code F7E1-tachometsr missing ro wrong signal. Cleared the code and continued with testing and when the unit attempted to spin, the basket assembly would not turn. I tilted the unit back and inspected and found all components good. I attempted to turn the basket by hand and it would not turn. I gained access to the tub ring and removed it to find some clothing stuck in between the basket and tub assembly (photo). I removed the itdm and reassembled the unit and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Buda, Texas 78610

Andrey

Job Details: 03/17/2025

"Arrived on site to test unit for no power, tested unit found no incoming voltage, inspected breaker and found it tripped, verified that all wire are good, reset and tested unit is now running as designed, explained to customer that if this issue gets more frequent than the contractor will need to replace breaker, at this time unit is running as designed job complete no parts installed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304RPS0

Near Austin, Texas 78732

James K

Job Details: 03/17/2025

"Arrived on site for soap dispenser not opening. Upon arrival, proceeded to expose dispenser solenoid and found plunger on solenoid to be detached. Proceeded to replace W11412300 dispenser. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, Texas 78749

Brandon

Job Details: 03/17/2025

"Arrived on site for customer complaint of unit not draining or completing cycles. Found broken wire harness near drain pump. I replaced harness, unit tested good. Part used w11643701"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Austin, Texas 78751

Justin

Job Details: 03/17/2025

Arrived on site to repair previously diagnosed issue control failure would sound like it running all day. Replaced control and tested unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts used w11608056 no one on site for signature

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78723

Matthew

Job Details: 03/17/2025

Arrived onsite for unit making noise. Found noise coming from diffuser. Replaced and tested. Unit is now functioning properly. Job complete

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL03

Near Georgetown, Texas 78628

Wesley

Job Details: 03/17/2025

Arrived onsite with GC to inspect for ongoing symtpoms. Unit function had restored since the previous service. Identified intermittent switch egangement due to complex of door tension and install possibilities. Identified subtle door warping. Ordering outer and inner door to repair. ; ordrng 1 W11602618 (Outer door) and 1 W11684570 (Inner door)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS1

Near Austin, Texas 78732

James K

Job Details: 03/17/2025

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace WPW10328226 pump&motor and WPW10084221 turbo manifold. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Buda, Texas 78610

Leonardo

Job Details: 03/17/2025

"Arrived on site to inspect the unit for an intermittent fan issue. Tested the fan on speeds 1 and 2, and ran the microwave to heat up; all tests checked out good. Removed the control board and tested it as well, which also tested good at this time. Contacted Techline and informed them I couldnt duplicate the issue. Per Techlines recommendation, no parts should be replaced unless the issue can be duplicated. Job complete. SR#7741160324"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Leander, Texas 78641

Chris

Job Details: 03/17/2025

Arrived onsite for center burner not igniting properly upon further inspection found a lot of residue in burner thoroughly clean burner unit is working as designed no gas leaks detected during service

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs315sdhm08

Near New Braunfels, Texas 78130

Tim M

Job Details: 03/17/2025

"Arrived on site to test unit for noise. Upon arrival customer stated unit is making too much noise when its running. Compressor and evap fan were engaged and customer stated that is the noise it makes. Heard no unusual sounds coming from either component. Advised to customer that this is the normal noise level to this unit and it will run when it needs cooling. No part replacement will change the db level of the evap fan and compressor running simultaneously. Found a slight air leak at the chassis to liner gap in the RC, sealed with silicone. Unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL OVEN

Model wfg505m0bs3

Near Austin, Texas 78747

Leonardo

Job Details: 03/17/2025

"Arrived on site to investigate a gas smell when the oven is in use. Performed a test and found that half of the bake burner was not igniting properly, causing a gas odor for 6-10 seconds. Adjusted the choke, retested the unit, and confirmed the bake burner now ignites fully and immediately."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ3

Near Austin, Texas 78722

Andrew R

Job Details: 03/17/2025

"Arrived onsite for dishwasher showing F8E4. I found the float switch unplugged causing the F8E4 i also found F10E4 present after checking if diverted plate was off I found it in the right position. Unit will display F10E4 and drain even after adjusting the diverter plate. Unit will need a new pump and motor however, the install is not properly done and cannot be pulled out past the thick travertine flooring. Office to RS for 03-19-25 9am. No jr tech. Return with all parts. Didn't get customer signature.; schdld next appmnt for 3/19 WED 9"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Andice, Texas 78628

Lou

Job Details: 03/17/2025

"Arrived on site to inspect microwave noises. Upon further inspection, using my microwave tester, I tested the unit and found it operating as designed except it's making a loud whirling noise when the heating components engage. I could push up on the bottom of the unit and the noise would decrease, but it was still there. I removed the unit from the wall and gained access to the heating components and retested and could not duplicate the noise. I found the magnetron was extremely hot to touch for the short amount of time testing (30 seconds). I removed and replaced the magnetron, capacitor, and diode and retested and unit continues to operate as designed. I reassembled the unit and placed it back in its space and retested and the unit is no longer making the noise and continues to operate as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lago Vista, Texas 78645

Miguel

Job Details: 03/17/2025

Arrived on site with new control board ordered for unit not shutting off. Removed control panel. Replaced control board. Recalibrated and verified operation. Call complete.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, Texas 78758

Andrew R

Job Details: 03/17/2025

Arrived onsite for unit not spinning. I found a F1E1 control failure present. I replaced the control and calibrated the unit. After calibration I ran a test cycle and found unit to be operating as designed. Unit is now spinning and tested in customer operation as well to ensure unit is doing what it's designed to do. No leaks present at time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Kyle, Texas 78640

Brandon

Job Details: 03/17/2025

"Arrived on site for customer complaint of loud popping noise. Found out customer shut ice maker off and 2 days later caught the loud pop/bang on video. The only thing I can think of that would cause the loud pop would be the damper motor, sealed system issues with popping, or ice breaking during a defrost. Ordering damper assembly, and customer is going to defrost the unit afterwards. ; ordrng 1 W11645127 (Damper)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hutto, Texas 78634

Brandon B

Job Details: 03/17/2025

Arrived on-site for washer not cycling or draining. Found broken harness at pump so I installed new harness(w11643701) Also got f3e2 code for pressure sensor. Installed control(w11513246) calibrated unit. Ran quick wash and unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Lakeway, Texas 78734

Luis

Job Details: 03/17/2025

"Arrived on site. Found left door misaligned and ripped gasket, removed door reset door stop reinstalled door checked door alignment good,replaced gasket checked door seal good. W10917313"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Round Rock, Texas 78665

Justin

Job Details: 03/17/2025

Arrived on site for gas smell. Upon arrival customer stated that her front left burner is not working. Igniter was sitting a little to low. Tightened screws and made adjustments. Burner is now igniting after first click customer tested as well. As for gas smell adjusted bake burner to reduce gas flow at first flames were orange now blue. Called safety and reported findingsSr#7740996420. Unit is now functioning properly and as designed to job completed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AB2

Near Copperas Cove, Texas 76522

Sterling

Job Details: 03/17/2025

On arrival verified complaint of unit door broken. Inner door panel was busted and not connected anymore atthe latches. Replaced door and unit is now working correctly job installed w10468669

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs555sihz03

Near Kyle, Texas 78640

Luis

Job Details: 03/17/2025

Arrived on site for loud noise. Found fan making loud noise while running replaced fan noise no longer present.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Leander, Texas 78641

Lou

Job Details: 03/17/2025

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main contdol/UI and cycled power to the unit to reset controls. Tested the unit and it is operating as designed. No water connections to the unit, job completed. W11648650."

We serviced a

WHIRLPOOL WASHER

Model Wtw4816fw3

Near Austin, Texas 78725

Joe Z

Job Details: 03/17/2025

Arrived on site to install previously ordered part. Replaced control W11603810. Test unit and is operating as designed. No leaks present. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near New Braunfels, Texas 78130

Andrew

Job Details: 03/17/2025

Arrived on site to test unit for noise. Customer provided video recordings of noises. Was able to verify in diagnostics. Recommend triple valve and damper assembly. Rescheduled for 03/19. No parts replaced at this time. Advised customer to have RC empty on return visit. ; ordrng 1 W11579561 (Triple valve)

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Austin, Texas 78750

Leonardo

Job Details: 03/17/2025

Arrived on-site to test the unit for ovens not maintaining the correct temperature. Turned both ovens on to 350?F to measure their average temperatures. Both ovens preheated correctly. Recorded temperature measurements to determine the average for each unit.Top oven average temperature when set to 350?F: 352?FBottom oven average temperature when set to 350?F: 358?FBoth ovens are within the acceptable temperature range. Job complete. No one here to sign unit is unoccupied

We serviced a

WHIRLPOOL MICROWAVE

Model GT4175SPS4

Near Austin, Texas 78738

Leonardo

Job Details: 03/17/2025

Arrived on site to inspect the unit for a non-functioning turntable. Tested the unit and found a broken turntable support. Ordering a new turntable support; the office will contact the customer to reschedule.; ordrng 1 8205151 (Turntable support)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Leander, Texas 78641

Lou

Job Details: 03/17/2025

"Arrived on site to inspsct dryer no heat. Upon further inspection, I tested the unit with the door open and the door switch closed and found the heating element is not coming on. I disassembled the unit to gain access to the element and removed the element to find the middle metal plate was badly warped and cracked and the coil was broken. Also found the inside of the unit was full of lint (before photo). I cleaned the unit with my shop vac (after photo) and installed a new element and reassembled the unit. Retested and the unit is operating as designed. I recommended the customer have their dryer vents checked/cleaned. No lint observed at the end of service, job completed. WP3387747"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV05

Near Bee Cave, Texas 78738

Luis

Job Details: 03/17/2025

"Arrived on site for no cool. Clicking noise from compressor compartment, installed a test starter failed diagnosed a defective compressor ordering a new compressor. ; ordrng 1 W11547313 (Compressor) and 1 W11598432 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Lago Vista, Texas 78645

Miguel

Job Details: 03/17/2025

"Arrived on site for refrigerator not cooling properly. Found unit at 50f and -10f. Found refrigerator evaporator frozen over. Checked test and refrigerator evaporator test 3 is showing 75. Found refrigerator evaporator fan is not turning on. Unit need to be thawed so we can repair unit. Left unit unplugged. Set return for wed am. Need to replace cover and control kit, ; schdld next appmnt for 3/19 WED AM"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Marble Falls, Texas 78654

David Z

Job Details: 03/17/2025

"Arrived on site to follow up on ice machine producing small ice. Replaced recirc pump and checked fill levels. Once I saw water levels in reservoir were normal I ran a cycle. Found slab was double the size of the previous and harvested after 19mins 30 seconds, which was almost double previous harvest time. Unit working as designed. No charge on recirc pump, replaced under 1 year p/l. Call completed. Parts used - W11542867."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, Texas 78747

Brandon

Job Details: 03/17/2025

"Arrived on site for customer complaint of timer not advancing. Found bent spade on timer motor, i adjusted terminal, and connected harness, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Leander, Texas 78641

Lou

Job Details: 03/17/2025

"Arrived on site to inspect refrigerator leaking water from the freezer section. Upon further inspection, I checked the bottom of the FC section and found the bottom badly scratched on the right side and ice on the left side. I disassembled the FC section and found more ice on the left side and the FC evaporator drain clogged with ice. Also found the FC door handle is loose. I tightened the handle and pulled the unit out to gain access to the drain tube. I removed the drain tube and found it clogged with debris. I cleared the tube and cleaned it out and re-installed the tube. Put the unit back in its space and using my steamer, I removed the ice from the drain and drain pan and tested the tube flow. Also removed the slab of ice from the bottom of FC section. I found more scratches in the FC bottom once the ice was removed. Reassembled the FC section and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed. No parts installed."

We serviced a

GE RANGE

Model JB640SR7SS

Near Pflugerville, Texas 78660

Scott

Job Details: 03/17/2025

Arrived on site for burner not heating . Found center of right front elemnt not heating . Ordering elemnt . All other burners functioning properly . Set return 3/21. ; ordrng 1 WB30T10130 (Right front burners element) and 1 WB24T10058 (Switch right front)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, Texas 78732

James K

Job Details: 03/17/2025

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11626074 control, W11643701 harness wire and W11670519 latch. Tested unit and now unit is functioning as designed. No water leaks detected at this time. ; ordrng 1 W11626074 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Pflugerville, Texas 78660

Brandon B

Job Details: 03/17/2025

Arrived on-site for unit not starting. Put it in factory diagnostics and it wouldn't do anything. We were missing last digit of model number I updated the info and am ordering control(w10904714) for return visit. No parts usedwdW10904714 control. ; ordrng 1 W10904714 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Kyle, Texas 78640

Tim M

Job Details: 03/17/2025

"Arrived on site to test unit for not draining and not operating properly. Upon arrival customer stated unit had similar issues as last service. Entered diagnostics, drain pump immediately engaged. Forced to enter diagnostic cycle, drain pump disengaged and fill process began. Unit filled, drained and agitated. Intermittently in the cycle the drain pump would engage like there is a pressure system fault. Exited diagnostics and drain pump engaged once again. Replaced control (W11608056) and harness (W11665968). Tested unit, drain pump no longer engages intermittently. Ran a calibration cycle successfully. Ran a diagnostic cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Meadowlakes, Texas 78654

Miguel

Job Details: 03/17/2025

Arrived on site with retainer and clips installed on right side. Vedified operarion. Call complete. WPW10503548

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Kyle, Texas 78640

Tim M

Job Details: 03/17/2025

"Arrived on site to test unit for latching issues. Upon arrival customer stated opening and closing the doors is tough, makes the whole unit move. Tested unit, found strike has been deformed causing the process of opening and closing tough. Also the catch is damaged due to the deformation. Replaced strike (W11249589) and catch (W11429587) and tested unit, door now opens and closes smoothly. Customer approves. Unit is now functioning as designed, job complete."

We serviced a

MAYTAG COOKTOP

Model MET8800FZ05

Near Marble Falls, Texas 78654

David Z

Job Details: 03/17/2025

"Arrived on site to diagnose range with failing left front element. Tested unit and found left front element does not seem to stay on for long before cycling off. Element is a 'bridge' element and shared a housing with the left rear. I changed the L/F infinite switch and ran again. Found unit is heating more consistently, but cycles differently than the left rear. Verified these elements are same BTU, but operated by a different type of infinite switch. Called findings into tech line, and was informed this is working as designed based on being 2 independent elements and switches. Function was improved with new switch. Repair completed. Parts used - WPW10312185"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB01

Near Leander, Texas 78645

Miguel

Job Details: 03/17/2025

"Arrived on site for refrigerator against the wall with windows not making ice. Cycled icemaker and found it did not get water. Checked and found water line was kinked. Removed kink. Still not getting water. Checked at valve and water is there and coming out, found fill tube got frozen due to kink. Used steamer and cleared fill tube. Vefified operarion. Call complete. No signature, empty house."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Austin, Texas 78754

Andrew R

Job Details: 03/17/2025

Arrived onsite for refrigerator frosting. I found the FZ frosting on the top of the freezer near the front. I found the gasket to have a gap causing the freezing. I remolded the gasket and now the unit seals properly. No leaks present. Call complete. No parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Meadowlakes, Texas 78654

Miguel

Job Details: 03/17/2025

Arrived on-site with new heater. Replaced heater and entered diagnostics. Cleared f7e1 code. No other codes. Completed diagnostics with all components passing test. No leaks. Call complete. W10518394

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Leander, Texas 78641

Daniel A

Job Details: 03/17/2025

"Arrived on site to inpsect dishwasher leaking from underneath. Upon further inspection, I found that there was a leak coming from the diverter. I replaced the sump and motor assembly and tested tye dishwasher. The dishwasher is now operating as designed. No water leaks observed at the end of service. W11087376"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hutto, Texas 78634

Brandon B

Job Details: 03/17/2025

Arrived on-site for dryer not heating. Found hi-limit station failing. Installed hi-limit tstat(279816) cycled unit and it's heating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8300SW2

Near San Marcos, Texas 78666

Tim M

Job Details: 03/17/2025

"Arrived on site to test unit for no operation. Upon arrival customer stated unit turns on but cycle will not start. Verified issue, console illuminates but when attempting to start a cycle, relay clicks but motor does not engage. Gained access to internal components, thermal fuse and all other components are testing good. Found belt has shredded and broken in two causing pulley to engage safety switch on the motor not allowing it to start. Replaced worn bearings, seized pulley wheel and broken belt using a repair kit (4392067) from truck stock. Tested unit, motor now engages properly and unit is heating. Unit is now running as designed, job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Killeen, Texas 76549

Sterling

Job Details: 03/17/2025

On arrival verified complaint of unit not moving past sense. When running spin it wont get up to speed. Visual inspection shows gearcase is not leaking oil but slider did break apart. Replaced slider and unit is now working correctly job complete Installed w10734521

We serviced a

MAYTAG WASHER

Model MVW5430MW2

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 03/17/2025

Arrived on site to install previously ordered part. Replaced control drain pump W11399437. Test unit and is operating as designed. No leaks present. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Austin, Texas 78744

Brandon

Job Details: 03/17/2025

"Arrived on site for customer complaint of unit making a noise, found failed diffuser, I replaced replaced diffuser, unit tested good part number used w11236851."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Dale, Texas 78616

Joe Z

Job Details: 03/17/2025

Arrived on site to install previously ordered part. Replaced control W11742939. Test unit and is operating as designed. No leaks present. Job complete

We serviced a

MAYTAG WASHERNIO

Model MVWB765FW1

Near Austin, Texas 78739

Andrey

Job Details: 03/17/2025

"Arrived on site to test unit for starting by itself tested unit found F9E2 ERROR FOR WATER HAZZARD, multiple errors for s tucked UI button, and multiple errors for off balance loads, all wholesale are completely calcified on the basket and failed gear case with leaking rusted water from it, to fix unit will need to replace control, console, basket, agitator, gearcase, motor, rotor, slider and potentially harness call safely to document no additional authorization was given for further repairs SR#7741138107, at this time job complete"

We serviced a

KITCHENAID RANGE

Model KCIG556JBL02

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 03/17/2025

Arrived on site to test the unit for a tripping breaker. Tested the unit and found that the breaker tripped immediately without the unit being turned on. Disconnected L1 and L2 from the junction to see if the breaker would still trip; the breaker did not trip.Checked voltage readings: L1 voltage: 124V (correct)L2 voltage: 124V (correct)Voltage between L1 and L2: 246V (correct)Voltage from neutral to ground: 0V (correct)Removed the cooktop and found that the console connections were loose and broken. A new console is required. The office will contact the customer to reschedule. No one here to sign ; ordrng 1 W11727259 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Buda, Texas 78610

Andrey

Job Details: 03/17/2025

"Arrived on site to test unit for no ice production, tested unit found ice box fan pulsating, and E5 ERROR on the ice maker, recommend replacing control, ice box fan, heater and ice maker, ordering control, rescheduled for 3/21; ordrng 1 WPW10675033 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Austin, Texas 78744

Brandon

Job Details: 03/17/2025

"Arrived on site for customer complaint of unit not filling all the way. I found no error codes in diagnostic mode, I ran diagnostic test cycle, unit passed every test and is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ00

Near McGregor, Texas 76657

Jonathan M

Job Details: 03/17/2025

I arrived on site for an oven that has a control lock on. Inspected unit and work area. The customer advised that they are unable to unlock the control lock on the front screen. I attempted to unblock the control lock but found the unit lock it back after trying to unlock the control lock. I found the model number slightly off and updated the model information. I found the console sent with me was still the correct part number and replaced the console. I tested the unit and found the unit working and operating as designed. Call complete. W11659261.

We serviced a

WHIRLPOOL FREEZER

Model WRT318FMDB10

Near Austin, Texas 78737

Luis

Job Details: 03/17/2025

"Arrived on site for cooling issue. Temp reading 3 and 31 with setting at led 4,per customer if he lowers setting temps read 10 and 40. Good frost pattern on evaporator, replaced control box and evaporator thermistor also suggested customer add more items in freezer and fresh food. W11353813,wpw10384183"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, Texas 78753

Scott

Job Details: 03/17/2025

"Apt bld 2 2127....Arrived on site ,replaced fresh food door and handle plug LW10648584, W10830982. Nomother issues found . Nomwater leaks detected at time of service. Construction not on hand to sign ticket . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Austin, Texas 78732

James K

Job Details: 03/17/2025

"Arrived on site for FC and RC lights not working. Upon arrival, proceeded to replace W11632139 LED kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, Texas 78666

Tim M

Job Details: 03/17/2025

"Arrived on site to test unit for locked console. Upon arrival attempted to unlock console, followed the steps but unit would not unlock. Cycled power, console stayed locked. Replaced console (W11600370) and tested unit, all components are properly engaging and unit is now running as designed. Advised customer to connect unit to wifi to get proper updates. Provided customer with the Wifi team number. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS11

Near Round Rock, Texas 78681

Scott

Job Details: 03/17/2025

Arrived on site for slow water fill. U it is getting a slower then normal dispense. Removed filter and replaced with bypass . Water flow improved dramatically. Recommended replacing filter and after replacement if water flow slows again to replaced filter head . No water leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254EBL2

Near Pflugerville, Texas 78660

Andrew R

Job Details: 03/17/2025

Arrived onsite for unit not washing top rack. I found the right hand adjuster clip broken off causing the rack to sag to the right. This can cause binding on the spray arm and not allow full rotation. I also found the spray arm to have debris inside causing odd spray pattern. The spray arm is pushing water and is moving. Gonna order WPW10546503 Adjuster assm and WPW10448645 Upper spray arm to continue with repair. RS for 03-19-25. Office to call prior day for timeframe. ; ordrng 1 WPW10546503 (Adjuster assm) and 1 WPW10448645 (Upper spray arm)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Round Rock, Texas 78665

Brandon B

Job Details: 03/17/2025

Arrived on-site for broken handle and dispenser not working. Found the dispenser operating as designed. Customer said she stopped using pods after doing research. There's a lot of build up. Advised customer to use liquid detergent and rinse aid only unit is operating as designed. Installed handle(w11685315)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near New Braunfels, Texas 78132

Tim M

Job Details: 03/17/2025

"Arrived on site to test unit for not completing cycle. Upon arrival customer stated unit would drain constantly and would not spin. Tested unit by engaging a drain and spin cycle, drain pump engaged and when canceling the cycle the drain pump continued to drain and would not disengage. Found failed control. Replaced control (W11626074) and harness (W11643701) as precautionary, installed clip (W11755726) from truck stock. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Started a wash cycle and monitored as it progressed, unit filled and progressed to wash with no issues. Unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 03/17/2025

"Arrived on site to diagnose washer with report of overfilling. Tested unit and checked errors codes. Foind no codes present. Ran customers last cycle and watched fill level. Did not see any abnormal fill. Advised customer we need to update software next since control woth pressure sensor was replaced last visit. Assisted customer in software update and verified function. This should resolve any issues, but the overfill was not able to be duplicated and was working as designed. No parts used. Call completed."

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near San Marcos, Texas 78666

Andrey

Job Details: 03/17/2025

"Arrived on site to test unit for long dry times, tested unit found shorted heater, replaced and tested unit is now running as designed ran vent test and it's still showing poor air flow, removed lint shute and found it clogged with lint, removed lint and tested, unit is now running as designed job complete installed 279838"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Salado, Texas 76571

Sterling

Job Details: 03/17/2025

On arrival verified complaint of intermittent power loss. Visual inspection shows all harnesses are plugged in correctly and all functions are correct unit is currently working. Due to intermittent power loss replaced main control W11455229. If problem persists replace UI board. Job complete installed w11455229

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS08

Near Belton, Texas 76513

Sterling

Job Details: 03/17/2025

"On arrival, a verified complaint of unit smoking when using broil element in the microwave verified smoke is caused by food on broil element activated Convection, cook and cooked off the residue unit is no longer smoking. Verified, microwave is functioning correctly utilizing A measuring cup of water. Magnitron is heating up the water correctly. No other signs of issues unit is working as design job, complete no parts installed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bastrop, Texas 78602

Joe Z

Job Details: 03/17/2025

Found feed tube is partially out from sump. Inspected sump and is good. Inspected water feed tube and is out of shape. Need to replace water feed tube. Replaced feed tube and test unit. Unit is operating as designed. No leaks present. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Austin, Texas 78744

Brandon

Job Details: 03/17/2025

"Arrived on site for customer complaint of unit not working. Found broken belt, I replaced repair kit from truck stock, part number 4392067 unit tested good."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Austin, Texas 78701

Matthew

Job Details: 03/17/2025

Arrived onsite for unit right front burner not functioning. Replaced burner and switch as burner was not responding. Unit still not functioning. Inspected further and found red wire to switch was not making good contact. Secured harness and unit is now functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Buda, Texas 78610

Andrey

Job Details: 03/17/2025

"Arrived on site to test unit for not working properly, tested unit found broken harness, replaced harness and installed wire clip, unit is now running as designed no leaks detected job complete installed W11755726, W11643701"

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS02

Near Austin, Texas 78726

Daniel A

Job Details: 03/17/2025

"Arrived on site to inspect ice machine not powering on. Upon further inspection, I found that the external drain pump had failed and has cut power to the rest of the machine. I replaced the external drain pump and tested the unit. The unit is now operating as designed. No water leaks were observed during service. W11539855"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Braunfels, Texas 78130

Tim M

Job Details: 03/17/2025

"Arrived on site to test unit for noise. Upon arrival customer presented issue, when unit is plugged in it starts to make a noise. Upon applying power, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Ordering control, no parts installed, office to reschedule.; ordrng 1 W11603810 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Manor, Texas 78653

Matthew

Job Details: 03/17/2025

Arrived onsite for unit FC door damage. Replaced door and tested. Unit is functioning properly. Job complete. No one onsite for signature

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Temple, Texas 76502

Jonathan M

Job Details: 03/17/2025

"Arrived on site for a washing machine that is making abnormal sounds during the spin cycle. Inspected unit and work area. The customer showed me the sounds it was making. When it was going into a spin and it sounded like hmm, the hose is off the backside of the machine. I checked the model and serial tag information and found the model. And serial numbers did not match the model and serial numbers of the machine sent for service. The customer advised that they had a previous unit that was replaced under the manufacturer warranty and that they assumed the extended warranty covered the new machine. I did advise the customer that they may have to contact their extended warranty to see if their machine can be transferred over. However, after checking with claims, we would not be able to service the machine under the current dispatch. The customer advised that they will see if the issue goes away after pulling the machine away from the wall and will contact their extended warranty if they need any further service. Call complete. No parts were installed."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ6

Near Austin, Texas 78702

Leonardo

Job Details: 03/17/2025

Arrived on site to test unit for burner not coming on. Test unit and found and spark module. Replaced module test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Kyle, Texas 78640

Andrey

Job Details: 03/17/2025

"Arrived on site to replace previously diagnosed control, replaced and calibrated unit, unit is now running as designed no leaks detected job complete installed W11608056"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lockhart, Texas 78644

Joe Z

Job Details: 03/17/2025

"Arrived on site to install previously ordered parts. Replaced gearcase W11449841, suspension W11400156, rotor W10915701, slider W10734521, wash plate W10902814, and water valve W1165546. Test unit and is operating as designed. No leaks present. Job complete Mrs. Had to leave to run errands. Could not get signature for completion of repair. I called her to notify her that the repair is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Buda, Texas 78610

Andrey

Job Details: 03/17/2025

"Arrived on site to test unit for not working properly, customer stated that unit does not fill with water, ran diagnostic cycle found no errors and all components engaging properly, started regular cycle multiple times with no issues, explained to customer that unit does not fill right away but goes through a quick sense cycle before starting to fill, customer will monitor, at this time unit is running as designed no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Buda, Texas 78610

Leonardo

Job Details: 03/17/2025

Arrived on site to replace board ordered by previous technician. Relaxed board test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Nolanville, Texas 76559

Sterling

Job Details: 03/17/2025

On arrival verified complaint of not making ice. Unit made ice one time after previous repair. Spoke to PR and found need to check heater voltage at main board P3-1 to p1-2. Found no voltage coming from main during test 19. Replaced main board and confirmed unit is now sending voltage to heater. Ran test 19 and then ran harvest and filled test. Job complete installed w10843055

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, Texas 78757

Matthew

Job Details: 03/17/2025

Moved to 472.arrived onsite for unit not going into defrost. On arrival unit was manually defrosted and unplugged. Tested and Unit heater does energize. Probable short cycling defrost cycle. Replaced control and defrost sensor. Customer will monitor. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Austin, Texas 78757

Andrew R

Job Details: 03/17/2025

Arrived onsite for range not heating past 120. I found the temperature sensor harness to be showing open indicating a break in the harness. Lower harness will need to be ordered for further diagnosis. Ordering W11750777 Harness and WPW10181986 Sensor. Office to RS. Return with all parts.; ordrng 1 W11750777 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, Texas 78641

Chris

Job Details: 03/17/2025

Arrived onsite for unit vibration upon further inspection ran diagnostics & ran a normal load unit is working as designed called techline sr#7741158361 no leaks observed during service

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Cedar Park, Texas 78613

Daniel A

Job Details: 03/17/2025

"Arrived on site to inspect washer making an unusual noise. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I gained access to the underside of the unit and found that the cam had not been engaging properly due to wear and also weakening of the splutch spring. I replaced the sputch assembly and calibrated, and tested the washer. The washer is now operating as designed."

We serviced a

JENN-AIR ICE MACHINE

Model JUIFN15HX01

Near Georgetown, Texas 78628

Lou

Job Details: 03/17/2025

"Arrived on site to inspect ice machine not making ice. Customer advised that per previous service techs advice, they replaced the filter and after a few batches, the unit stopped making ice and was making a loud squealing/grinding noise. I turned the unit on and placed it in diagnostics and tested each component. I found the unit is operating as designed. I tested the unit in a normal place ice making mode and could not duplicate the noise. I attempted to test the recirculating pump with no water in the reservoir and still could not duplicate the noise. Based off the customers description of the noise and per service pointer W11623132, I removed and replaced the recirculating pump and retested. Unit is operating as designed with no water leaks observed during service. Job completed. W11542867"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Killeen, Texas 76541

Tyler

Job Details: 03/14/2025

Arrived on site for washer showing f8e1. On arrival confirmed issue and found oxi side of valve had failed. Replaced valve w11165546 and tested unit. Found no leaks and washer working as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB3

Near Austin, Texas 78749

Brandon

Job Details: 03/14/2025

"Arrived on site for customer complaint of unit not heating. I ran diagnostic test cycle, no error codes, unit tested good. Found customer was usijg quick wash. Instructed customer on proper use of dishwasher for optimal drying."

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LB3

Near Austin, Texas 78744

Matthew

Job Details: 03/14/2025

New build unoccupied. Unit door fell apart. Door glass came off and handle was loose. Reassembled and tightened screws. Unit is now functioning properly. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78744

Matthew

Job Details: 03/14/2025

Arrived onsite for drain cycle turning on randomly. Tested and found control keep sending power to drain motor. Control needs replacing. Replaced and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, Texas 78754

Andrew R

Job Details: 03/14/2025

"Arrived onsite for refrigerator doors damaged. I found the RC door to have dents on both sides of the door. I also found the FC door to have a dent and scratches up top. I replaced both doors and added a nameplate. Unit now looks as designed. No leaks present. Call complete. Installed LW10648584 DOR FIP, LW10648583 DOR FIP, AND W11178521 NAMEPLATE."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Manor, Texas 78653

Andrew R

Job Details: 03/14/2025

Arrived onsite for dishwasher with no power. I found the terminal block wires to be hanging causing the noise power issue. I secured the wires and tested the unit. Unit is now operating as designed and going through cycles. No leaks present. Call complete. No parts installed.