Local Reviews
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Richard P.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not draining. Ran diagnostics and found that the drain pump is not working properly and the drain hose had debris inside of it.
Robert J.
WASHER WHIRLPOOL WFW86HEBW1 "Arrived on job for washer not draining, upon inspection we found th drain pump was not working correctly, the washer was stacked in a small area, instructed customer that we will need the washer removed before we can make repairs, office to reschedule ; saved tckt"
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0HS01
Andy B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for refrigerator not making ice. Upon arrival customer informed that is not the issue. Issue is ice container will not stay in place and will not dispense ice. Tested and inspected unit and found ice container tabs dislocated and not catching. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
Clif L.
REFRIGERATOR KITCHENAID KBFS22EWMS9 Arrived on site to replace drain pan for refrigerator. Replaced part and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Richard P.
VENTHOOD WHIRLPOOL WVW53UC6FS1 Arrived onsite to deliver the vent hood parts that were previously ordered. Complete
Tyler B.
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for unit making thin ice, ran diagnostics and got no failures, foun d valve filling very slow. Will need replace to repair ordrng 1 W10881366 (valve)"
Wesley P.
DRYER WHIRLPOOL MEDC465HW0 Arrived onnsite and found customer had concerns about design. Instructed customer. All checks good. Unit is operating as designed.
David Z.
OVEN JENN-AIR JJW9630DDS "Arrived on site to diagnose a wall oven that shut off when both ovens were in use. Performed diagnostics and ran voltages. Found no power at main control. Followed wires back to main junction box, and found no Power to L1 or L2, showing no incoming voltage to the unit at all. Customer told me that in the past this happened and they could resolve this by resetting the breaker, and this worked twice. Last time resetting breaker didn’t fix it. Checked breaker box and the breakers for the Oven did not fully go to the reset / normal position, and had some play. Call complete."
Luis M.
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for leak in system. Found contamination in system replaced compressor,evaporator and filter drier,found contamination clogging drier,flushed system replaced drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good frost formation on evaporator plate,reassembled unit ran diagnostics all test passed.
Andy B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Arthur B.
WASHER MAYTAG MVWB850YG1 "Arrived onsite for customer complaint of top load washer leaking water when in use. Removed back panel and tested unit. Found water leaking near drain pump. Found hairline crack on outer tub near pump. Advised customer of findings.
Clif L.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose an oven that is not cooling down lower oven fast enough. Tested unit and found all parts turning on and off properly, and no failures found at this time. Factory reset controls and advised homeowner on findings."
Lou S.
MICROWAVE WHIRLPOOL WMH54521JZ0 "arrived on site to inspect microwave door damage. Upon further inspection, I found several “pits” in the outer door glass of the unit. Attempted to removed them, but failed. I removed and replaced the unit door and tested and it operates as designed. Job completed."
Lou S.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the UI and RC Evap motor harness. Used my steamer to remove the remaining ice from the evaporator. Removed the thermistor from its bracket and foil taped and zip tied the thermistor to the evaporator lines as notes in service pointer W11092686D. Tested the unit and then evaporator began to develop a good frost pattern and cool.No water leaks observed during service, job completed."
Wesley P.
OVEN JENN-AIR JGRP436WP01 "Arrived onnsite and found unit with no error codes, but will not ignite or attempt to ignite bake or broil, just immediately states 170f and does nothing else. Customer states a reset allowed a one time use and then back to broken. All else checks good."
Wesley P.
OVEN KITCHENAID KSGG700ESS0 "Arrived onnsite and found f2E0 and stuck key error. Ordering panel UI. Returning with controls. Cleared errors and found good operation at time of service. Advised customer issue may be alleviated, but return service will be scheduled ; ordrng 1 W10909669 (panl-cntrl)"
Wesley P.
WASHER WHIRLPOOL WFC7500VW2 Arrived onnsite and found door misaligned adjusted existing hardware and found unit to be operating as designed. All checks good. Advised customer on use and care. All checks good.
Dylan T.
OVEN WHIRLPOOL WFG505M0BS0 Arrived on site customer complaint was door gasket had ripped took the old one off put the new one on everything else work great
Robert J.
RANGE KITCHENAID KEBS109BSS01 "Arrived on job for the oven not working, upon inspection we found the thermal fuse was popped, replaced thermal fuse and retested. Complete"
Jonathan S.
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site dishwasher not draining. Customer stated that she had a new garbage disposal installed and unit would not longer drain. Checked garbage disposal and found knockout plug has not been removed. Removed plug and tested drain cycle. Performed diagnostics mode, no error codes. Monitored test cycle. All tested good, no water leaks detected durning service. Spoke with customer user care guide."
Lou S.
WASHER LG WT5070CW "arrived on site to install previously diagnosed and ordered part. Due to the drain pump making a loud grinding noise, I removed and replaced the drain pump and operated as designed. No water leaks observed during service, job completed."
Tyler B.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for unit with display stuck. Removed and replaced panel and tested good
Tyler B.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site for unit with freezer light out. Replaced light and tested good.
James C.
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found unit heats properly but holds heat longer that normal. Tested air flow at outside vent and found to be very low. Tested air flow at back of unit and found to be proper and at end of vent hose. I found when removing vent hose from wall and placing back on that there is a lot of back pressure at the wall connection. Recommended customer have the vent that runs through slab cleared with a vent cleaning brush to remove build up that is restricting air flow. Unit working as designed. Job complete
Al R.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to inspect dishwasher water issues.Ran diagnostics test mode and unit never filled with enough water to wash customers dishes.Removed and replaced the valve.Reassembled and unit still didn’t have enough water to wash.Customer called contractor and contractor is contacting a plumber to fix the issue.DISHWASHER WORKS AS DESIGNED WITHOUT THE AMOUNT OF WATER NEEDED TO RUN PROPERLY.ALL WATER LINES WERE DRY AT THE TIME OF SERVICE JOB COMPLETE
Andy B.
WASHER MAYTAG MVWC565FW1 Arrived on site for washer not going to rinse and noise. Tested and inspected unit and found that unit will not go into spin due to failed actuator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
DRYER WHIRLPOOL WGD49STBW2 Arrived on site for dryer not heating. Tested and inspected unit and found reason to believe issues is not enough water column at unit to heat. Instructed customer to have licensed plumber come check/fix issue with gas. Also instructed customer on use and care and practice for best performance. No leaks present at time of service.
Robert J.
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on job for mic holding temperature, upon inspection we found the microwave convect temp was correct for a full 15 cycle all staying within 10 degrees. Complete"
Joseph C.
DISHWASHER WHIRLPOOL WDF550SAHB "Arrived on site for “noisy operation” complaint. Inspected unit and found power going to unit’s power box, but not starting unit or allowing to come on. Ordering new control for ui and new control. . No leaks detected, at time of service.; ordrng 1 W11230393 (cntrl-elec) and 1 W11230457 (cntrl-elec)"
David Z.
DRYER WHIRLPOOL WED4815EW1 "arrived on site to diagnose a dryer that was spinning and not heating. Performed diagnostics and found good power at wall. Checked connection at junction box and found huge short shot in power cable with a melted sheared L2 connection. Found unit wiring harness melted in several areas. Ordering 1 279318 terminal, 1 279393 screw kit, w10704068 wire harness, 1 WP3397659 terminal block. Will return with all parts today as well. Will need heating element, fuse, cutoff and timer in case of damage. Customer informed they are responsible for a new cable. ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 W10704067 (harns-wire) and 1 WP3397659 (block-term)"
Jonathan S.
DRYER HOTPOINT HTDX100EM8WW "Arrived on site for dryer not starting cycle. Performed diagnostics and tested voltage to dryer and found 240 volts. Tested voltage at timer and found none. Gained access to terminal block and tested voltage and found 240 volts. Tested terminal block fuse and found failed fuse. Removed failed fuse and installed new. Tested unit, all tested good.
Arthur B.
DRYER WHIRLPOOL WED75HEFW0 Arrived onsite for customer complaint of dryer not drying. Removed bulkhead and found no continuity on element. Removed and replaced element. Reassembled and tested. Dryer now heats and tumbles as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Jonathan S.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install previous diagnosed part. Removed wrong orifice and installed new. Adjusted valves. Spoke with customer on user care guide. All tested good.
David Z.
OVEN WHIRLPOOL KDRP487MSS03 "Arrived on site to diagnose a range that the right half of was not functioning, with door locked. On arrival performed diagnostics and found no power at front display. Tested thermal fuse and showed open. Tested with new fuse but new fuse showed open out of the bag and was defective. Followed limited wire I could see but could not get deep enough to do full circuit tests. To further diagnose we would need 2 man, diag time as well as a right hand side control. Control visually looks browned and damaged when inspected and would need replacement.
Luis M.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for water filter issues. Found housing warped causing head not to align from manufacture,removed housing adjusted filter head,tubing and housing reinstalled components tested water filter operation unit working as designed."
Kevin B.
WASHER LG WM3885HCCA "Arrived on site and found washer is giving error code PF during the cycle, spoke with DW and washer will need filter board and main control. EBR64144901- EAM60991301"
Kevin B.
COOKTOP WHIRLPOOL JED3536GB01 "Arrived on site and inspected cooktop and found glass top is broken, disassembled it and replaced cooktop surface and it is now correct, job complete"
David Z.
COOKTOP JENN-AIR JED3430GS01 "Arrived on site to install previously diagnosed parts. Installed new switch and motor and retested. Found voltage is now going through switch reaching motor. On install of motor found damaged neutral connection at rear junction box that needs to be repaired by an electrician. Cooktop is working as for installed components, but will need neutral wire repair to be fully functional. Call complete."
Clif L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher with an upper rack that will not stay in position and a broken silverware basket. Found stop has come off of right side upper rack rail and dishwasher silverware basket closing latch is broken. Reattached stop and ordering silverware basket to complete repair. .; ordrng 1 W11158802 (BASKET)
Andy B.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for oven not reaching temp and takes a long time. Preformed temperature test and watched high and low swing cycles and found unit is 19° calibrated unit up 20° tested unit and all operations are normal. No gas leaks present at time of service.
Al R.
RANGE WHIRLPOOL WFC310S0ES3 Arrived to inspect burner not working properly.Turned on all burners and photographed all burners working.Due to language barrier the customer didn’t understand the way the burners work.Office staff aware of unit operations and will pass on the information to residence.Job complete
Andy B.
OVEN WHIRLPOOL WFC310S0ES4 Arrived on site for range oven temp off a few degrees. Performed temperature test and found unit running 10° spoke with customer on this and she wants to keep it the same and not adjust temp adjustment. Did so and showed customer how to adjust temperature if needed. Spoke with customer on use and care and practice for best performance. No repairs are needed at this time.
Clif L.
WASHER WHIRLPOOL MVWB835DW4 Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found broken necklace underneath wash plate rubbing against outer tub. Had to break wash plate to remove it. Replaced wash plate and tested unit after removing debris. All is working properly at this time and no leaks were found at time of service.
Arthur B.
REFRIGERATOR LG LFXC24726S/02 "Arrived onsite to install new compressor,RC evaporator to French door refrigerator from prior tech’s diagnosis. Removed compressor and RC evaporator using braising methods. Vacuumed unit down to -25. Charged unit with 5.0oz of R134a refrigerant. Removed and replaced main PCB board. Used JIG to update software. Reassembled. Advised customer to wait 48hrs to allow proper cooling. All water connections were dry at time of service."
Dylan T.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite customer complaint was unit not running pull the unit out pull the top off take the old board out put the new board in ran the unit in test mode everything to work great all lines are dry
Jonathan S.
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for range top burners not lighting and oven not lighting. Performed diagnostics and gained access to switch harness and found switch had came off of valve and plastic starting to separate. Tested oven and found spark igniter working. Found pan in drawer touching spark igniter. Removed failed harness and installed. Tested all operations and found all working. All test good.
James C.
OVEN JENN-AIR JJW3830DP02 Arrived on site and found left hinge damaged on upper door and the door was very hard to remove. Disassembled door and found a hair on the glass. Installed new outer door due to damaged hinge and not having the hinges. Cleaned glass and reassembled. Found when installing door back onto the oven that the left hinge receiver soft close is damaged and not allowing hinge lock to fully seat back against liner. Customer also asked about the upper oven light randomly turning on. Checked software version and found version 11.0. New console will be needed as well to correct phantom light issue. ; ordrng 1 W11045086 (hinge-recv) and 1 W11232121 (CONSOLE)
Tyler B.
DISHWASHER KITCHENAID KDTE204EBL1 Arrived on site for unit not washing. Found pump motor failed. Replaced and tested good
Kevin B.
DRYER WHIRLPOOL WED8300SW0 Arrived on site and found vent exit on outside of home is blocked by lint after clearing ran dryer on normal cycle and it is progressing properly. Dryer ran for several minutes and then dropped to 9 minutes when moisture sensor recognized no clothing as in it.
Luis M.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for no ice. Ran diagnostics no air flow from ice box fan,removed evaporator cover good voltage to fan diagnosed faulty fan motor ordering new fan motor ordrng 1 W10865318 (ICE FAN)"
Richard P.
WASHER WHIRLPOOL WETLV27HW0 Arrived onsite for the washer not moving through cycles. Ran diagnostics and found the lid latch was not working.
Richard P.
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer making a noise during the spin cycle. Ran diagnostics and found no error codes. Tested washer and found no issues during spin cycle. Informed customer to not place too many heavy items in the washer at once and to not mix heavy clothes with light clothes. Washer working to manufacture specs. Complete
Lou S.
WASHER WHIRLPOOL MVWB835DW4 "arrived on site to inspect washer with no power. Upon further inspection, I tested voltage at the outlet and got 124V. I tested voltage to the control and got 124V. Following the tech sheet, I tested the console and found it to be bad. I removed and replaced the console and calibrated the unit. Placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. No water leaks observed during service, job completed."
Clif L.
WASHER LG WT7100CW.ABWETUS Arrived on site to diagnose a washing machine that is not draining. Found pump wiring disconnected from drain pump. Also noted drain pump connection loose. Rewire drain pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Joseph C.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for “not working, while door is closed” complaint. Inspected unit an found door switch faulty. Removed and replaced door switch. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Kevin B.
DISHWASHER WHIRLPOOL DU920PFGB3 arrived on site and inspected dishwasher and found the inlet water hose coming off of the water valve. Found that hose 3369414 is no longer available due to age. How is may still be available from a non-authorized parts supplier.
Jonathan S.
REFRIGERATOR KENMORE 106.50593 "Arrived on site for refrigerator intermittently cooling. Inspected unit and work area. Found water not connected to unit. Found unit working at time of service. Performed diagnostics and powered unit off and on in attempt to recreate failure. Forced defrost cycle and found unit defrosting. Customer stated that when unit stops cooling that nothing will be running. Inspected thermostat stated and found at fault. Gained access to RC thermostat. Removed failed thermostat and installed new. Tested operation. All tested good, no water leaks detected durning service.
Luis M.
REFRIGERATOR KITCHENAID KSSO48FTX18 "Arrived on site for cooling issue. Ran diagnostics found weak air flow from fan motor,open thermistor. Diagnosed unit will need a new fan motor and thermistor,installed a new fan motor and thermistor ran diagnostics good air flow from fan motor parts
Jonathan S.
DRYER WHIRLPOOL WED5000DW2 Arrived on site to install previous diagnosed parts. Removed start switch and timer and installed new. Tested operation. All tested good.
Wesley P.
DISHWASHER WHIRLPOOL WDF550SAFS Arrived onnsite and found unit motor pump not operating. Unit fills and drains.
Kevin B.
OVEN WHIRLPOOL WOD51EC7HS00 "Arrived on site and found ovens are operating normally at this time, customer is experiencing random temperature changes, time jumping, user interface being unresponsive. Spoke with tech line and this is all due to pending software update for this other model. Assisted customer setting up ovens on Wi-Fi when software update is available 7726679010"
Dylan T.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site customer complaint was dishwasher will not heat properly ran through test mode everything checked out perfectly fine as designed and form customer to turn the hot water on before she starts the dishwasher
Wesley P.
MICROWAVE KITCHENAID KEHU309SSS05 Arrived onnsite and found communication issue solved by reset of breaker.
Wesley P.
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived onnsite and replaced sump and motor to repair leak. Unit is now operating as designed leak free. Unit had slow leak under unit prior to repair.
Arthur B.
OVEN THERMADOR PODC302J/04 "Arrived onsite for customer complaint of wall oven upper oven overheating. When arrived, found lower oven working properly but upper oven will not maintain temperature. Found issue is with user interface and sensor. Advised customer of findings.; ordrng 1 00642855 (SENSOR) and 1 00655356 (CONTROL MODULE) and 1 11007351 (UI MODULE)"
Wesley P.
DRYER MAYTAG MEDC465HW0 Arrived onnsite and found unit dryer vent clogged. Advised customer accordingly. All else checks good. Unit is now operating as designed.
Joseph C.
DISHWASHER WHIRLPOOL KUDC20CVSS3 "Arrived on site for “water leaking from lower left door” complaint. Inspected unit and found spray bars clogged. Cleared spray bars. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Kevin B.
OVEN WHIRLPOOL RBD245PDT12 "Arrived on site and inspected ovens and found control board display has failed.
Al R.
OVEN WHIRLPOOL WFG505M0BS3 Arrived to inspect gasket issues.Confirmed the complaint and removed and replaced it.Also freed the broken bulb from customers oven.Job complete
Lou S.
MICROWAVE LG LMV2031BD/00 "arrived on site to install previously diagnosed and ordered part. Due to an error code, failure and recommendation of lg Techline, I removed and replaced the main control panel and tested. Unit operated as designed. Job completed."
Arthur B.
WASHER MAYTAG MVWB865GW0 Arrived onsite for customer complaint of top load washer items stuck under agitator. Removed agitator and found base warped. Removed and replaced the agitator assembly. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Luis M.
REFRIGERATOR KENMORE 795.7204331 "Arrived on site for ice issues. Found icemaker tray warped spilling water into ice bin,tested dispenser found motor not opening ice door found excessive mold on ice door diagnosed unit will need ice door,motor,icemaker and spring.
Lou S.
COOKTOP WHIRLPOOL WCG97US6HS00 "arrived on site to inspect cooktop damage. Upon further inspection, I found several scratches on the cooktop (photos). I removed and replaced the cooktop and tested the burners. Unit is operating as designed. No gas leaks detected during service, job completed. No one available to sign for receipt."
Dylan T.
DRYER WHIRLPOOL WED6400SW1 Arrived on site customer complaint was dryer would not start replace the main control board ran the unit everything else were great
Richard P.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for a safety call. the washer filling with water and not stopping. Upon inspection found that the water does shut off but suspension rods are weak and allowing the tub to touch the floor while operating. Under the washer we found the capacitor dangling from it’s wires. Called safety hotline advised them of the situation. They then told us to continue with the repair. Ordering parts office to reschedule. ; ordrng 1 W10780045 (suspension) and 1 W11158830 (capacitor) and 1 W11170319 (cntrl-elec) and 1 WP353244 (pressure switch hose)
Lou S.
RANGE WHIRLPOOL WVW7336JS0 "arrived on site to inspect venthood damage. Upon further inspection, I found a small dent on the top left side of the venthood. Contacted Techline and spoke to Joel and advised of my findings. Joel provided a file number 7726678644 and advised to let the to contact the Whirlpool customer service line and provide the file number and they would take it from there. I advised the customer of this info. Job completed."
Richard P.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher not draining. Installed new wire harness that was ordered and dishwasher tested good. No leaks detected. Complete
David Z.
COOKTOP JENN-AIR JGD3536BS00 Arrived on site to diagnose 2 burners having difficulty lighting or trying to light. Found electrodes were adjusted to the furthest back position and not creating a strong spark. Customer approved. Removed front center burner head and right burner head and adjusted electrodes / cleaned burner head with wire brush. On removal all 4 screw heads did sheer off. Hardware on this unit is rusted in. Advised customer that any other work we do will likely result in drill and extraction time to deal with rusted hardware. Was able to reassemble and unit functions without replacing screws. Customer is ok with that at this time and does not wish to order replacement parts as unit is functioning properly now.
Tyler B.
DRYER LG DLEX2650W Arrived on site for drum replacement. Removed and replaced drum and tested good.
Joseph C.
OVEN IKEA IBS300DS01 "Arrived on site for “F1E1 error code” complaint. Inspected unit and found it to be sitting on top of microwave oven. Will need second man, due to installation issue. Both units are hardwired. Office to set return schedule, due to request for second man.; ordrng 1 TWOMANCALL (TWO MAN CALL)"
Andy B.
FREEZER IKEA ISC21CNEDS00 Arrived on site for not cooling. Tested and inspected unit and found ice buildup on FC evaporator cover due to failed evaporator harness and control. Ordering parts. Office to schedule return trip as control is expart. Instructed customer to defrost unit 48 hours prior to service and how to properly do so. Customer signed waiver. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10316760 (thermistor) and 1 W10687326 (motor-evap) and 1 W10861655 (harns-wire) and 1 W11035837 (cntrl-elec) and 1 WPW10495967 (heater)
Robert J.
REFRIGERATOR GE ZISS48DCASS "Arrived on job for freezer not freezing, upon inspection we found the the evap had a frost pattern but not build up, not freezing in freezer, upon inspection we found the compressor was not fully working,
Clif L.
WASHER GE GTW330ASK4WW "Arrived on site to diagnose a washer that is leaking. Found drain pump leaking, and main control not communicating with water level switch. All 3 parts will need to be replaced to complete repairs. Office to research control and switch and set return appointment.; ordrng 1 RESEARCH (MAIN CONTROL) and 1 RESEARCH (WATER LEVEL SWITCH.)"
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no water coming In to unit. Test unit and found water line twisted not allowing water to come in. Secured water line test unit and unit test good job complete no leaks present at this time
Tyler B.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for unit door not contacting switches. Removed and replaced inner panel and tested good
Paul R.
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not powering on. I found the tub full of water and the drain pump would run when plugged in but was not pumping the water out. I removed the water and replaced the pump. I tested the unit and it is working as designed. Call complete.
Tyler B.
REFRIGERATOR WHIRLPOOL EC3JHAXRL00 Arrived on site for unit with no ice. Found ice maker faulty cust bought from amazon.
David Z.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to install previously diagnosed parts. Installed new FC door. Tested function and all is working as designed. Call complete.
David Z.
DRYER WHIRLPOOL WED560LHW0 "Arrived on site to install previously diagnosed parts. Found new panel was damaged and had a noticeable large paint chip in it. Ordering new panel, W11310029. Will return when Panel comes in.; ordrng 1 W11310029 (panel)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onnsite and replaced door. Unit is now operating as designed.
Lou S.
REFRIGERATOR WHIRLPOOL GI6FARXXY07 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that the control needed was not the control sent with me today. Will return with all prescreened parts. Ordering hv control ; ordrng 1 W11035752 (CONTROL-ELEC)"
Lou S.
RANGE WHIRLPOOL WFG505M0BS0 "arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I tested each burner and none ignited. I checked the valve switches and all were good. Checked the spark module and found it not functioning. I removed and replaced the spark module and tested all burners and all operated as designed. I tested the oven on Bake at 350 degrees and it operated as designed. No gas leaks detected during service, job completed."
Leonardo C.
RANGE WHIRLPOOL WFG525S0HV0 Arrived on site to test unit for front panel coming off glass. Will need to order new front panel W11247684. ordrng 1 W11247684 (FRONT PANEL )
Arthur B.
REFRIGERATOR WHIRLPOOL WRX735SDHB00 Arrived onsite to new door to French door refrigerator from prior visit. Removed and replaced LH RC door. Reassembled. Door now sits well to cabinet switch. Both water and ice work as designed. No other issues found. All water connections were dry at time of service.
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave interior light flashing. Verified warranty coverage the claims department (SC). Found customer is in middle of remodeling kitchen and had unit on counter. Performed diagnostics and tested door switches. Found top interlock intermittently making contact with switch. Removed both interlocks and switches and installed new. Tested operation. All tested good.
Tyler B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for unit leaving water on dishes. Ran diagnostics and tested dispenser and failed.removed dispenser and replaced and tested good
Paul R.
WASHER GE WJRR4170G0WW Arrived onsite for the washer leaving clothes wet at the end of the cycle. I found the inverter control on the motor not letting the motor run at full speed in the spin cycle. The motor needs to be replaced.
Dylan T.
REFRIGERATOR MAYTAG MFX2876DRM00 Arrived on site customer complaint was fridge not cooling very well pull the unit out pull the back off connected my gauges hi so I was at 90 Low side at 0 Found the leak at the three-way valve need to be replaced; ordrng 1 W11094466 (valve)
Al R.
DRYER WHIRLPOOL WED7500GW0 Arrived to inspect dryer venting issuesCustomer also advised it takes 2 cycles to completely dry a load.I confirmed the complaint and adjusted the dryness mode that was set at 2 instead of 4.I also did a vent test and unit passed.Customer satisfied Job complete
Luis M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for water isssues. Called tech support with ongoing issues . File#7726631529"
Al R.
WASHER MAYTAG MVWB765FW3 Arrived to inspect washer leaking from valve.Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Joseph C.
OVEN WHIRLPOOL GBD307PDB09 "Arrived on site for “upper oven not working” complaint. Per previous diagnosis, removed and replaced Tod and upper fan. Tested unit. Unit is performing as designed."
Leonardo C.
OVEN WHIRLPOOL WOS51EC7HS00 Arrived on site to test unit for unit making loud noise. Test unit and found bad speaker. Ordering new console W11297725 rescheduled ; ordrng 1 W11297725 (CONSOLE )
Richard P.
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not completing cycles. Installed new control board and actuator and ran a calibration and washer did not test correctly. During drain and spin cycle. Drain pump shorted out the control board. Will need to return with drain pump control board and wiring harness. All need to be replaced on next visit. . ; ordrng 1 W10876600 (drain pump) and 1 W11095106 (harns-wire) and 1 W11162438 (cntrl-elec)
Luis M.
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site for no cool. Powered unit off hissing noise from back in compressor compartment,removed cover found hissing noise from cap tube at liner called tech support per tech support file #7726666522"
Clif L.
OVEN WHIRLPOOL KEBS207BBL2 Arrived on site to diagnose an oven that is giving error codes. Tested unit and found control panel shorted out.
Robert J.
DISHWASHER WHIRLPOOL WDT920SADM3
Luis M.
REFRIGERATOR GE GSS25LGMBWW "Arrived on site for multiple issues. Tested water dispenser, water dispenser working correctly,powered on icemaker ran icemaker through a cycle water passed harvest test and filled with water. Found rust on door panel due to water leaking from dispenser,rust is on door but not affecting operation of unit,found dispenser ice door not closing,removed control found failed solenoid. Checked temp in freezer reading 5° temp good. Freezer burn causing if food isn’t sealed tightly and double wrapped. Unit will need solenoid,ice door and bracket. Unable to smell any foul odor in fresh food or freezer,customer can purchase activated charcoal to remove any smells. ; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 WR02X10585 (SPRING) and 1 WR17X10706 (CRANK DOOR) and 1 WR17X11653 (ICE DOOR) and 1 WR62X10055 (SOLENOID)"
David Z.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to diagnose a refrigerator not making ice. Performed diagnostics and jumped icemaker found unit was cycling properly, but not getting water. Inlet valveWas humming but not dispensing any water. Removed and replaced inlet valve. Retested unit and icemaker is now drawing proper water. No water leaks found at time of service. Call complete."
Wesley P.
DRYER WHIRLPOOL WGD6620HW0 Arrived onnsite and used feet to eliminate vibrations.
Kevin B.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and replaced gear case, hub, wash plate, and cam kit. After replacement washer will now complete the calibration cycle. Also set washer into a manual cycle and confirmed it is operating normally. No water leaks from connections at time of service, job complete."
Jonathan S.
WASHER LG WT7300CV "Arrived on site for to install previous diagnosed parts. Removed both controls and installed new. Tested operation, all tested good. No water leaks detected durning service. Spoke with customer on repair."
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to replace sump and motor. Replaced us,p and motor test unit and unit test good no leaks present job complete."
Al R.
DRYER MAYTAG MEDB725BW0 Arrived to inspect door closing issues.Confirmed the complaint and removed and replaced the catch.Reassembled and unit tested as designed.Customer charged $29.95 Part and $159.99 Labor according to calculator. TOTAL $205.61 customer paid with credit card.Job complete
Paul R.
REFRIGERATOR KITCHENAID KSCS25INSS00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the evaporator fan and tested the unit. The unit is working as designed. I charged the customer the remaining balance for parts $156.66 + labor $115.00 + tax. Call complete.
Andy B.
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer not drying clothes well. Tested and inspected unit and found all operations are normal. Did find house vent needs to be cleaned, instructed customer on this as well use and care and practice for best performance and load sizes and settings. No repairs are needed at this time."
Paul R.
REFRIGERATOR KITCHENAID KSSO42QTX02 "Arrived onsite for the refrigerator not crushing ice and the customer wants the icemaker replaced. I found the icemaker working as designed and no issues with it. I found the ice in the ice bin completely clumped causing the motor to jamb. I cleaned out the ice bin and let the icemaker harvest. I tested the auger on crushed ice and the unit worked as designed. I found the ice door motor not opening or closing the door. The motor assembly and the door will need to be replaced and possibly the niagra control. I quoted the customer for parts and labor to replace the ice chute door and motor with labor $395.22 + tax or ice chute door, motor, and niagra control + labor $680.05 + tax. Ordering MOTOR & DOOR-CHUTE, & NIAGRA CONTROL. Sending routing thread a message that the customer has to have an 8:00 or 9:00 appointment on Friday. They have to leave the home by 10:45am. ; ordrng 1 WP2180353 (DOOR-CHUTE) and 1 WPW10151237 (CNTRL-ELEC) and 1 WPW10546285 (MO
Arthur B.
WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer not starting. Ran diagnostics and found F5E1 (Lid Lock Error). Removed and replaced lid lock. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
James C.
DRYER LG DLEX2501V Arrived on site and tested operation. Found no operation from console and no power to unit. Verified correct breaker and found to be off. Turned breaker on and tested operation. Unit tests good. Job complete
Tyler B.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for unit giving lower fan speed error. Ran test with fan on high. Found drawer under shelf had top flush mouthed handles. Causing restriction on air flow with vent on. One drawer opened unit than cooled as should.removed drawer handle and tested good
David Z.
WASHER WHIRLPOOL WET4024HW0 Arrived on site to diagnose a washer not draining. Error code E2 present. Ran unit and heard drain pump screaming. Replaced drain pump and retested. Unit is now draining properly. No water leaks found at time of service. Call complete.
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for dented panel. Replace panel test unit and unit test good job complete.
James C.
REFRIGERATOR LG LMXS30776S/00 Arrived on site and found freezer fan motor making a chattering noise. Upon further inspection found ice build up around fan. Customer stated the noise has been there for 2 months. Frost indicates door did not seal properly at one point and the excess frost is more than the defrost cycle can clear. Instructed customer that the unit will need to be off and thaw to clear ice build up. Job complete
Paul R.
WASHER WHIRLPOOL WTW7000DW1 "Arrived onsite for the washer with the door not closing or locking. I found the lid locked and the unit full of water. I found no response from the control panel. I removed the control panel and found the valve harness at the control burned up and a lot of smoke damage on the inner side of the control panel. The housing, main control, and control panel will need to be replaced to complete service. Ordering W11089548 PANEL-CNTL & W11173597 HOUSING. Marking the control as UORV. .; ordrng 1 W11089548 (PANEL-CNTL) and 1 W11173597 (HOUSING)"
Arthur B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite to install new FC evaporator motor assembly to French door refrigerator from prior tech’s diagnosis. Removed and replaced evaporator fan assembly. Reassembled and tested unit. Unit’s FC fan now works as designed. No other issues found. All water connections were dry at time of service.
Arthur B.
WASHER MAYTAG MHW6630HC0 Arrived onsite for customer complaint of front load washer not starting due to “Loc” error. Found control panel locked. Was able to unlock control panel using control lock button on UI. Tested unit. Unit now works as designed. No other issues found. All water connections were dry at time of service.
Clif L.
REFRIGERATOR GE GFE28GSKKSS "Arrived on site to replace previously ordered components for refrigerator. Replaced dispenser face and control, main control board, and filter control board. Tested unit and found all parts of the products are working properly at this time. No leaks were found at time of service."
Al R.
DRYER WHIRLPOOL WGD8000BW0 "Arrived to inspect dryer issues.Powered on the unit and checked the drum, heat and exhaust.With the vent tube on the unit did not have enough airflow verses without the vent tube the unit had great airflow.I discovered the customer has a massive lint buildup side the lint screen area.Customer will need to get ventilation system cleaned.Unit works properly.Job complete"
Kevin B.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found white residue on clothing, took multiple pictures and spoke with techline. They gave some recommendations for minimizing it. No adjustment or replacement of parts can correct issue. No water leaks detected at time of service, job complete SR7726674153"
Tyler B.
DRYER MAYTAG MGD6630HW0 Arrived on site for unit releasing water at end of dry cycle wetting clothes. Unit will need control to repair. Unit is stacked in built in cabinets. Will need 2 man to complete. ; ordrng 1 CNOTE (2HR) and 1 CNOTE (2MAN )
Richard P.
WASHER MAYTAG MVWB835DC3 Arrived onsite for the washer making noise during spin cycle. Replaced gear case and ran diagnostics all tested good. Noise is no longer present. Complete
James C.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and tested operation. Found valves making a squealing sound when filling. Also found unit is slow to drain. When inspecting for obstructions found that the wash plate was stuck to drive shaft and once accessed found that the basket is seized to the drive shaft. Unit will need new gear case, wash plate and basket. Unit will also need new fill valve as well. I will return with drain pump and other drive system components on return visit; ordrng 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11210459 (VALVE)"
Leonardo C.
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived on site to test unit for flames to high. Test unit and found wrong orifices on wrong burners. Put correct orifices or correct burner and unit test good job complete.
Robert J.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on job for the dishwasher needed the top rack replaced, replaced per last tech. Complete"
Dylan T.
REFRIGERATOR LG LSXS26326S/02 Arrived on site customer complaint was fridge would not cool very well pull the unit out took the back off compressor was scolding hot and is short cycling need to order part ; ordrng 1 TCA38091801
Wesley P.
DRYER BOSCH WTMC632SUS/02 Arrived onnsite and found unit hinge sheered. Restored by replacing hinge. All checks good.
James C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and tested operation. Found multiple faults and unit will not drain. Ohmed motor and drain pump and found both the be in proper tolerance. Found visible failure of control. Installed new control and wash motor would not run. Installed new wash motor and tested. Unit tests good. Job complete
Joseph C.
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site for “Fod error code and taking too long to wash” complaint. Inspected unit and found nothing to be obstructing drain. Found drain line to be over 12” into standpipe. This may cause a siphoning issue, that can manifest itself with Fod error code. Adjusted drain line, in standpipe to 4-4.5” and performed “CS” test. Spoke with Mike, at techline(Ref#772666770)and from his assessment of the information given, unit issue has been corrected."
Luis M.
REFRIGERATOR KITCHENAID KSSC48FMS02 "Arrived on site for cooling issue and noise. Found unit shutting itself off and on causing cooling issue and beeping noise,diagnosed unit will need the updated control kit. Installed a new updated control powered unit on unit ran through a self diagnostics and passed,compressor and fans powered on unit cooling down correctly.
Wesley P.
WASHER MAYTAG MHW5630HW0 Arrived on site and found all buttons but power and selector knob unresponsive. Unable to enter diagnostics as a result. Will return with control and console. 2 man required stack units in tight space. 2 man office to reschedule. ; ordrng 1 2MAN
Clif L.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in RC evaporator. Compressor, evaporator, and filter dryer will all need to be replaced to complete repairs. Office will need to schedule return appointment for three hour job.; ordrng 1 CNOTES (3 HOUR JOB) and 1 SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Joseph C.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for “noisy and shaking during operation” complaint. Inspected unit and found gear teeth stripped from basket and gearcase faulty. Ordering new basket. Will need to remove and replaced gearcase, basket, hub, cam, actuator and suspensions, on return visit. No leaks detected, at time of service. .; ordrng 1 W10528947 (drive hub kit) and 1 W10752719 (basket)"
Robert J.
DISHWASHER JENN-AIR JDB8700AWP0
Andy B.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range light issues. Tested and inspected unit and found failed bulb. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Lou S.
DISHWASHER WHIRLPOOL WDF330PAHS3 "arrived on site to inspect dishwasher dispenser issues. Upon further inspection, the customer advised that the unit dispenser isn’t dropping the detergent into the tub and it’s not draining well. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed and the dispenser functioned properly as did the element (7-9amps). Customer has a water softener so I made recommendations for detergent and rinse aid use as well as cycles to use when washing. Advised customer to purge the hot water before turning the unit on in order for all hot water to enter the unit. No water leaks observed during service, job completed."
Dylan T.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site customer complaint was washer wouldn’t do anything found the control board was bad replaced the part ran a unit everything else work great all lines are dry
Tyler B.
WASHER WHIRLPOOL WFW3090JW Arrived on site for unit in demo mode. Was able to get out of den mode. Tested 2 cycles and tested good
Kevin B.
DRYER WHIRLPOOL WED4950HW0 "I’ve done site I replaced start switch and this has no effect, replaced motor and this had no effect, confirm cut off is good, fuse is good, thermostat element and timer are good. Spoke with tech line and found white wire front door switch to terminal block has no continuity. A new harness will be needed to correct the issue.; ordrng 1 W11175558 (HARNESS)"
Lou S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "arrived on site to install previously diagnosed and ordered parts. Due to the FC door being damaged, I removed and replaced the door and tested functions. The UI continues to not operate, but the unit is on and cooling. I pulled the unit form the wall and removed the back cover and found where a small light blue wire had been cut. I spliced the wire back together and tested and the UI is now working. I advised the builder of my findings and repairs. Unit is operating as designed. I leveled the unit and centered it in its space. No water leaks observed during service, job completed.
Leonardo C.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site to test unit for unit flames to high. Test unit and found unit needed to be converted to lp. Unit test good job complete.
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site to test unit for unit not coming on. Test unit and found bad console and bad control board.
Arthur B.
WINE COOLER KITCHENAID KUWL204ESB00 "Arrived onsite for customer complaint of wine cooler not cooling and high temp alarm on. When arrived, found unit was off. Used UV light to locate any dye. No dye was found on welds. Contacted WPL Techline SR#7725969466 Austin and advised to check thermistor readings and sealed system. Checked both thermistors and found within ohm range. Used gauges to check pressures and found -10psi on low side and 100psi on high. Added .5oz of Freon and observed pressures. Pressures were now 0 low side and 120 high side. Advised customer to observe unit and any issues prevail, to call back."
Andy B.
MICROWAVE WHIRLPOOL WMH53521HB0 "Arrived on site for microwave door open close on display. Tested and inspected unit and found unit operating properly when tested, found service pointer on issue. Ordering updated interlock kit from pointer and will return.; ordrng 1 W11244490 (interlock KIT)"
Jonathan S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven, lower not heating above 225°. Performed diagnostics mode and checked fault codes, confirmed software version. Performed temperature test on bake mode at 350° . Found unit having slow preheat. Powered circuit breaker off and pulled unit out. Tested bake element ohms and found at 20 ohms and broil a 15 ohms. Tested temperature sensor and found within range. Tested voltage to bake element and found none. Tested at relay and found none. Tested to control and found with range. Found failed control. Removed control and installed new. Tested unit while checking voltage to bake element and found 120 volts going to element and 30 volts coming out. Called Whirlpool tech support and spoke with Bruce to confirm voltage readings. (SR# 7726667650). Found failed bake element. Removed bake element and installed new. Tested unit and found reaching preheat temperatures. All tested good."
Andy B.
DISHWASHER WHIRLPOOL KUDS01DJSS0 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed controls. No water leaks present at time of service.
Wesley P.
WASHER WHIRLPOOL WET4027HW0 "Arrived onnsite and successfully replaced latch. Unit is now locking, but revealed possible capacitor issue. ; used 1 W11176112 (LATCH) from stock"
Lou S.
RANGE WHIRLPOOL WEGA25H0HZ0 "arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I pulled the unit out to inspect the spark module and found where the back cover had pinched 2 wires and caused them to ground out on the chassis (photos). I advised the customer of my findings and advised that I would have to order the main harness. Ordering the main harness, main control and CNOTE-2HR JOB. Taped the wires to prevent further damage. Office to schedule return service due to PSP part. No gas leaks detected during service.; ordrng 1 CNOTE (2HR JOB) and 1 W10887379 (HARNESS, MAIN) and 1 W11205353 (CNTRL-ELEC)"
Joseph C.
MICROWAVE KITCHENAID KMBS104EBL02 "Arrived on site for “unit is extremely hot after use” complaint. Per my previous diagnosis, removed and replaced turntable motor, shift gaskets and turntable shaft. Tested unit. Unit is performing as designed."
Robert J.
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of not heating. Found the outlet for dryer damaged. Customer to have electrician replace
Kevin B.
DRYER WHIRLPOOL WED7500GC "Arrived on site and replaced inner door panel diagnosed on previous visit, door will now stay closed during the cycle. No further repair is required at this time, job complete"
Al R.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived to inspect ice maker not producing ice.Confirmed the complaint and ran ice maker motor test and never heard the motor.Removed and replaced the the ice maker.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete Customer satisfied
Dylan T.
MICROWAVE WHIRLPOOL WMH32519HB2 arrived on site customer complaint was fan would only got one speed replaced main control board ran the unit everything else work great
Joseph C.
WASHER MAYTAG MVWB765FC3 "Arrived on site for “not spinning or draining and making noises” complaint. Inspected unit and found debris between washplate and basket. Cleared debris. Found oil all over bottom of gearcase. Ordering new clutch. No leaks detected, at time of service.; ordrng 1 W10754448 (clutch)"
Wesley P.
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived onnsite and replaced resevoir and pump and increased thickness setting. All checks good. Unit is now operating as designed.
Dylan T.
COOKTOP WHIRLPOOL WCG97US0DS00 Arrived on site customer complaint was that it broke replace the part ran the unit everything else worked great
Paul R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the FC door and the center mullion. I sealed the chassis to the liner around the FC. The rails are working as designed. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for door issues. Found freezer door hinge to secured to cabinet,found screw holes stripped and screws not securing to cabinet,removed hinge found no bracket inside of cabinet and screws can can slide in and out of cabinet. Called tech support
Richard P.
REFRIGERATOR KITCHENAID KBFC42FTS08 "Arrived onsite for the refrigerator door having a torn gasket. Replaced torn gasket on right side door and tested seal, all good. Complete"
James C.
WASHER MAYTAG MVWB765FW2
Leonardo C.
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site to test unit oven burning cookies. Test unit and found calibration was to +30. Turned calibration of 0 and u it test good job complete
James C.
WASHER MAYTAG MVWB765FW2 Arrived on site and tested operation. Found clicking noise when agitating. Found dime had gotten under agitator. Removed and tested again. Unit tests good. Job complete
Joseph C.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for “not heating” complaint. Inspected unit and found element burned out. Removed and replaced element. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Lou S.
WASHER WHIRLPOOL WTW8500DC2 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer was not home and provided access to the garage where the unit had been moved to with no water connections, but access to electricity. I removed and replaced the the drain pump due to the motor not operating. In the process of replacing the pump, I removed the hose from the tub and found a large amount of debris wedged in the tub port going to the drain pump. I removed the debris and reassembled the unit and tested the drain pump and it operated as designed. When the customer arrived, I advised her of the issue and the repairs I had made. No water connected to the unit, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer had the unit fully defrosted. I removed and replaced the bimetal harness and diffuser and turned the power on to the unit. Unit began to cool as designed and the evaporator had a frost pattern. Leveled the unit and placed the defrost on an 8 hr defrost in test mode #7No water leaks observed during service, job completed."
Kevin B.
DRYER MAYTAG MEDB855DC4 "Arrived on site and inspected dryer and found when set on normal cycle moisture sensor allows dryer to run for several minutes drops time to 2 minutes and then stops. On a timed cycle internal temperature floats between 130- 170 Degrees on the second highest temperature setting. Sent a video to CS. Found only F2 E1 Saved error. Customer was promised a new control board and replaced anyway. At this time dryer is operating normally, couldn’t find anything to account for customers experience, job complete"
Arthur B.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for customer complaint of front load washer vibrating. Found shipping bolts still installed. Removed all 4 shipments bolts. Tested unit. Unit now works as designed. No other issues found. All water connections were dry at time of service.
Richard P.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for the dishwasher tripping a breaker. Replaced control board. Customer informed us that the dishwasher is set up with a arc fault interrupt breaker. This could cause the breaker to trip prematurely while the cycle is being run. Customer is getting her electrician to remove the arc fault breaker and replace it with a traditional one. Complete
Arthur B.
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for customer complaint of bulb broke in socket. Confirmed issue. Removed an replaced both socket and bulb. Reassembled and tested. Light now works as designed. No other issues found.
James C.
REFRIGERATOR KITCHENAID KSSO42QTX04 Arrived on site and found ice maker turned off. Turned ice maker on and tested operation. Ice maker cycled properly and all functions test good. Instructed customer to leave the unit in a failed state if issue returns and to not turn the ice maker off as this will reset the failure. Job complete
Lou S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator water dispenser. Upon further inspection, the customer advised that they can get a glass of cold water and go to get another one and the water comes out warm. I advised the customer that it’s normal due to the fact that the water has no reservoir to sit in and get cold; it cycles through a tube and once the cold water is out, it has to get cold again. I checked temps in the unit and both sections were good. I found the unit not level; therefore, I leveled it and raised the right RC door level with the left FC door. No water leaks observed during service, job completed."
Al R.
DISHWASHER KITCHENAID KUDE60HXSS3 "Arrived to inspect dishwasher not washing.Ran diagnostics test mode and unit never filled.I opened the door and discovered a plastic obstruction underneath the float switch.Removed the obstruction and unit tested as designed, in both diagnostics test and customer mode.All water lines were dry at the time of service.Job complete Customer satisfied.
Arthur B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for customer complaint of French door refrigerator runs constantly. Upon inspection, found fans are the ones running. Advised customer that unit fans run to circulate air. Unit is working as designed. No other issues found. All water connections were dry at time of service."
Leonardo C.
OVEN AMANA AER6303MFB2 Arrived on site to replace control board. Replaced board test unit and unit test good job complete
Clif L.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on the cycles and options to use for best performance. No leaks were found at time of service and job is complete.
Kevin B.
ICE MACHINE WHIRLPOOL KUIC15PHZS0 "Arrived on site and inspected ice machine and found it is dripping from water filter housing onto cutting grit, Sent a video to DW. Removing the water filter stops leaking. Customer has another filter on hand and when this one is installed there is no leaking, sent another video to DW. After correcting water set ice machine into a clean cycle and it is progressing normally. No water leaks from connections at time of service, job complete"
Jonathan S.
WASHER WHIRLPOOL WFW9550WW00 "Arrived on site for washer having long fill times and F-20 error code. Performed diagnostics mode and found cold water valve solenoid not opening. Removed failed valve and installed new. Performed diagnostics mode and ran automatic test mode. Monitor valve operation and inspected for water leaks. All tested good, no water leaks detected.
Dylan T.
DISHWASHER KITCHENAID KDTM804ESS2 Arrive on site customers complaint was unit not washing good ran unit in test mode. Can’t find anything at this time to much soap in the dishwasher told her she need to run some cleaner in the unit
Clif L.
DRYER MAYTAG MED8000AG0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found belt switch not actuating properly causing the motor to continuously try to shut off and run at the same time. Repaired belt switch and tested unit. Found all is functioning properly at this time.
Andy B.
RANGE WHIRLPOOL WFG515S0EB0 Arrived on site for range oven heating issues and cooktop not lighting properly. Tested and inspected unit and found failed control and oven sensor for oven and failed burner heads and caps for cooktop.. No gas leaks present at time of service.
Wesley P.
REFRIGERATOR WHIRLPOOL KRSF505ESS01 Arrived on site and used housing to repair filter. All checks good.
Al R.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 Arrived to inspect ice maker not working.Confirmed the complaint and jumped the ice maker valve and motor and unit didn’t respond.Reassembled and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Richard P.
COOKTOP WHIRLPOOL WCE55US0HB01 Arrived onsite for the stovetop right rear burner not heating correctly on low setting. Replaced the switch to the burner and tested. All working properly. Complete.
Richard P.
OVEN WHIRLPOOL WOC54EC7HB01 "Arrived onsite for the oven making a rattling noise. REMOVED WALL OVEN Replaced blower motor and tested, no noise detected. Complete."
Kevin B.
DRYER MAYTAG MEDB955FC0
Andy B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not working. Tested and inspected unit and found no voltage at unit. Checked and flipped breaker and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Luis M.
REFRIGERATOR JENN-AIR JFC2290VEM5 "Arrived on site for drawer issues and removal of shelves. Found door closing correctly adjusted brackets,informed customer on removal of glass shelf’s."
Lou S.
COOKTOP WHIRLPOOL WOS51EC0HS01 "arrived on site to install previously diagnosed and ordered parts. Due to the unit not heating properly, I removed and replace the main control, UI, and sensor and tested. The unit continues to not heat properly. I contacted Techline and spoke to Robert and advised of my findings. Robert had me test the element at the control and at the back connections and both times got 122V. Tested the broil element the same way and got the same results. Tested voltage at the control and only got 122V. Tested voltage at the outlet and got 245. When I went to plug the unit back in, the outlet arced badly. Robert advised that with the unit having a new control, the issue s going to be with the incoming voltage with at the wall or in the power cord. He provided File #7726668988. I advised the customer of my findings and advised they would need to have a licensed electrician inspect the outlet and power cord. I turned the power off the unit at the breaker for safety. Job
Tyler B.
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site for door and control replacement . Removed and replaced the control,powered unit, than replaced door, tested good"
Robert J.
WASHER WHIRLPOOL WTW8040DW0 "Arrived onsite for the washer lid damaged, replaced lid per last technician. Complete"