"Arrived onsite for water with missing or broken parts. Upon arrival I found that strike was broken and the lid lock bezel was too. I replaced the strike but will need to order the bezel to complete the call I rescheduled for the 12/30/23; ordrng 1 W11545554 (Bezel, Lid Lock)"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site for a washing machine. That is not advancing through cycles. Inspected unit and work area. Did confirm the customers complaint and the customer advise that the unit will just stop halfway through the cycle and not continue forward. Found a service appointment that address this issue and went to replace the control. Found the control set with me was not the correct control. The office will need to locate the correct control in contact the customer about a return date due to the customer requesting soonest available. Rescheduled customer for now for 1/1. ; schdld next appmnt for 1/1 MON !

"Arrived on site for a range. That is not hitting proper temperature. Inspected unit and work area. The customer advise the unit does heat. However, several of the buttons on the control panel do not work. She showed me six keys that do not respond to any touch to them. Found all other components activated and working as designed. Ordering the control panel and will return with other parts. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10915661 (Control panel)"

Arrived onsite to install previously ordered parts. Upon arrival I installed the new fuse and interlocks and tested the unit and found unit operating as designed

"Arrived on site. Previous tech ordered wrong fan motor,removed evaporator cover found harness not connected to liner wall that powers on the fan motor and the defrost cycle uploaded picture,connected main harness to liner wall replaced control tech ordered ran diagnostics all test passed."

"Put on site to install previously diagnosed parts. Inspected unit and work area. I replaced the mounting plate, ice, container, and motor coupler. I tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. I removed and replaced the sump/motor assembly and tested and unit is operating as designed. Made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not spinning out clothing. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I found the valves are not opening up as designed and causing the unit to not get enough water and the unit is not able to balance and spin the clothing. I removed and replaced the valves and retested and unit is operating as designed. No charge as service is covered under AEX one year warranty. No water leaks observed during service, job completed."

"Arrived on site to test unit for long dry times. Was going to run a ventilation test while was servicing washer. Customer stated she had ventilation cleared and has been working since. Customer stated no service for dryer needed at this time. No service provided, no fee collected. Job complete."

Arrived on site and replaced previously diagnosed valve assembly. Cleared water lines out of any sediment. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test uni for sealed system issues. Found restriction on low side entering evap. Ran nitrogen to remove restriction. Replaced compressor and vacuumed system, charged to specs with 68g r600a. Ideal frost pattern developing as designed. No leaks detected. Job complete."

Arrived on site to test unit for oven not heating. Got burner to ignite twice with no issues. Heated oven to 350 with no issues. Unit is currently working as designed. Advised customer to monitor and if issue persists recommend control and glow igniter replacement. No leaks detected. Job complete.

Arrived onsite and found unit operating with failed door panel. Replaced door panel inner. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for a refrigerator that is not cooling. Upon arrival I I ran a temp test in the freezer and found it was 44? and the same in the RC. I gained access to the Evap and found no frost pattern but the unit was running all day. These are signs of a sealed system issue. I am ordering a ss 2hrs and having the office reschedule ; ordrng 1 W10836706 (EVAPORATOR) and 1 W11126760 (COMPRESSOR) and 1 4.2oz(R-134A) (4.2 oz (R-134A)) and 1 Ss (Ss) and 1 WPW10143759 (Uv drier) and 1 TJ90SF8404 (Access valve)

Arrived on site for unit flashing error code and not allowing oven to function. Upon arrival inspected unit. Found error code F1E0 flashing on display. cooktop burners are functioning properly. Inspected control and found no visible signs of damage. Only the control has internally failed. Ordering new control. Office to reschedule.; ordrng 1 W11620481 (Control)

Arrived onsite and found unit with concerns about design of airflow and dust particles still falling during use. Advised customer on design and findings. And advised them to refer to builder for install concerns and back pressure from the long duct which exceed 25 feet of felt pressure. Al else checks good. Unit is in good working order.

"WOS51EC0HS20 Arrived to inspect power loss. The customer was broiling, after a bake when the unit lost all power. I found the circuit breaker, likely an AFI type, had tripped and I reset and advised the customer of location. Testing the unit within service and normal modes, I could not recreate the issue, through a variety of combinations. I advised the customer to use the unit and to contact us if there are further issues."

Arrived onsite for a washer that is not operating. Upon arrival I found that the tub/basket had fallen in because the basket is unbalanced I am ordering the basket and the tub ring and will have the office reschedule ; ordrng 1 W11172199 (BASKET) and 1 W11550886 (RING-TUB)

Arrived onsite for leaking and found unit had cracked tub from delivery. Maintenance had patched for temporary use. Ordering tub to replace. ; ordrng 1 W11513977 (Tub)

"Arrived on site ,replaced control and capacitor. Ran calibration and diagnostics wash tests , all checked no issues found except unit is not getting any hot water . Ordering valve . Customer will need to replace hot water supply line . Call to set return . ; ordrng 1 W11127357 (Housing w/ valve)"

Arrived onsite for a washer that is making a thumping noise during spin. I found the washer not level and I centered the tub and basket in the chassis. I checked the rear panel and found it good. The customer stated the noise was coming from the rear. I isolated the drain hose to keep it from hitting the machine and the wall. I went over this with the customer and I went over correct loading instructions. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect dryer not working. Upon further inspection, I attempted to test the unit and it failed. I removed the back cover and tested voltage at the block and found 243V. Tested the element, cutoffs, thermal fuse and found the fuse bad. Removed and replaced the fuse and retested and unit is operating as designed. Using my vent test kit, I tested airflow to t(e unit and found two out of three tests failed. The only test that passed was with the vent tube disconnected from the back of the unit. I advised the customer of my findings and recommended they contact maintenance and have he vents checked/cleaned. No lint observed within the unit, job completed."

Arrived on site found defective fresh food door replaced fresh food door and nameplate

WRS588FIHZ00 Arrived to install previously diagnosed and ordered part. I removed and replaced the faulty left hinge and tested. The door operated as designed and I was able to align the doors and refrigerator cabinet. No leas observed during service.

Arrived on site for icemaker not working. Still showing e2 error. Cycled icemaker and confirmed icemaker is good. Found small cubes blocking it from returning cause by bad valve. Replaced water valve. Reset codes. Verified operation. Call complete.

Arrived on site to inspect front load washer. The customer states there are loud noises and the washer is running unbalanced. I found no stored error codes. I ran a test cycle and found high spin smooth. I removed and replaced the shock absorbers and tested. The unit now operates as designed. I instructed the customer on detergent use and loading. No leaks observed during service.

"Arrived on site for a microwave that has a scratch on the back. Inspected unit and work area. Customer advised of the scratches on the interior cavity of the unit. Found a scratch that was half an inch long on the back side cavity. Advise the customer that we could use touch up paint to fix it. The customer advised that she didnt want touchup paint because it wouldnt match The color of the rest for cavity. I called Whirlpool Techline and spoke to Ed SR# 7738083201. He advised that the touch up paint is the only repair that could be made and that if the customer did not want the touch up paint, they would have to contact customer service. Customer advised that they will do just that as they do not want to touch up paint on the inside of the microwave. Call complete."

"Arrived on site to inspect front load washer not draining. Water remaining at the end of the cycle. I tested the drain pump and found a goood reading. I removed the filter and found a piece of cloth clogging the flow as well as change, pebbles, and sticks in the filter. I cleaned the filter and removed the restrictions and tested. The unit now operates as designed. No leaks observed during service."

"Arrived on site. Found a defective crisper pan,replaced crisper pan."

Arrived onsite for a dishwasher that will not drain. I found the drain hose rolled and pinched. I corrected the hose and tested the machine. The dishwasher is draining properly now. Call complete.

"Arrived on site for dishwasher leaking on right side . Found water traces coming from float switch . Customer had found string . Ran diagnostics. Got 6-4, 6-1, 6-6. Codes . Float switch checked normal. Checked and float is hitting on arm and activating switch . No leaks during test wash . Job compete . Collected 162.36 AUTHO W4H3UW"

Arrived on site to inspect electric range. The UI glass is cracked. I ran the unit through diagnostics and found error code F6E0. I removed and replaced the UI and tested. The unit now operates as designed.

"Arrived on site to replace temp sensor diagnosed on previous trip. Replaced broken sensor and tested unit, unit is running as intended. Job complete."

Arrived on site for unit. Not operating. Upon arrival inspected unit. Found buttons to consul nonresponsive. Disassembled and found power board. Not secured to panel. Secured and clipped to panel and re-tested. Unit is now functioning properly or cycle. Selections and buttons are responding. Job complete.

Arrived onsite for a dryer that runs for 2 minutes and goes into cool down. The maintenance department told me this is what happened when they tested the dryer. I explained with it set on a sensor cycle and no clothes in it hitting the moisture strips this is what it will do. I tested the dryer and found it heating properly with good air flow and working as designed. The resident stated when it was on delicates it took forever to dry. I found the heat set to air only on the delicate cycle. I went over setting the controls and how it will default to what was run last in every cycle except the regular/normal cycle. I explained on this cycle it will default to eco and they needed to turn eco off if they didnt want it to take a long time to dry. The dryer works as designed. Call complete.

Arrived onsite and found unit operating with intermittent ignition problems. Unable to replicate any symptoms. Discussed pans and cookie sheets grounding the spark. Insulated exposed ignitor connections with electrical tape and bent ignitor for better operation. Unit is igniting and reigniting as designed. All checks good.

"Arrived on site for ovens not heating correctly. Ran diagnostics got 6-4, 6-9,6-6 error codes . Deleted codes and did power reset . Ran preheat checks . All checked normal. Ovens holding avg 350. Job complete"

Arrived onsite for dishwasher with F9E1. On inspection I could get the unit to error out. I did find that the drain pump motor was hot to the touch when running diagnostics cycle. Installed new pump from truck stock (W11412291). If customer calls back order the wiring harness to go back with. No water leaks detected during service.

Arrived on site to inspect unit for being 10 degrees per inspector. Upon closer inspection found unit to be heating correctly. Advised customer heating element cycles on and off causing temperature to fluctuate during use up to 50 degrees hotter or colder during the cycling of the heating element. Job complete.

On arrival verified complaint of not washing. Installed shifter and ran diag test. Unit now shifts into spin but will not spin. Found gearcase is physically bound up and will not spin. Customer declined further repairs. Recovered shifter and reinstalled the old one. Job complete.

On arrival verified complaint of bad tasting water. Found customer recently replaced filter but did not flush system. I flushed 5gal of water through the system and had the customer try the water. Customer states the taste has gone away. Job complete no leaks detected during service.

"Arrived on site to inspect wall oven will long preheat times. Upon further inspection, I found the unit connected to wifi. I placed the unit in diagnostics and checked error codes and found F6E4. Customer advised that they have not received any updates. Following the tech sheet, I removed and replaced the main ACU and tested the unit using my multimeter and placing my thermal couple in the center of the middle rack and tested on Bake at 350 degrees. My preheat temp was 389. My next five readings were 402, 327, 383, 323, 357 for an average temp of 358.2 degrees. Unit is operating as designed. Job completed"

Arrived on site for refrigerator not making ice properly in rc and not cooling properly as well. Upon arrival confirmed issues and found a leak at lokring connection on from condenser coil to loop in liner. Removed leaking lokring and reconnected condenser line and pulled vac. Found no leaks and recharged system with 56g of r600. Tested unit and found no leaks. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived onsite for a washer that is not spinning out clothes at the end of the cycle. Upon arrival I ran a drain and spin cycle and found that the unit would not complete the spin cycle but to the unit not being balanced. I leveled the unit and tested the unit with clothes in the basket and found unit operating as designed

On arrival verified complaint of orange tips. Spoke to customer and they have a humidifier and a lot of oil showing on the cast iron. Advised this can cause orange tips.checked flame on water heater and showed humidity is effecting it as well unit is operating as designed. Job complete. No gas leaks detected at this time

"Arrived on site to install previously ordered parts. Upon arrival, test unit and unit is operating correctly. Uploaded picture of flame on SD. Job complete"

Arrived on site for washer making a grinding noise when sensing at the beginning of cycle. Upon arrival found no errors but customer provided video of sound. Traced issue back to loose rotor screw and was able to secure rotor back in place and test machine on different normal cycles. Found noise no longer present and working as designed call complete

Arrived on site for cooktop not lighting middle burner properly. Upon arrival confirmed issue and found middle burner not fully lighting on first attempt. Replaced burner orifice homer and found burner working as designed. Informed customer on best methods of rotating knob to get a quickly lit flame on each attempt. Customer also stated while on site that burner grates that been recently sent to them by whirlpool were sat higher then originals. Looked up part info but found same style grates as ones currently on unit. Instructed customer to reach out to whirlpool regarding discrepancy. Cooktop working as designed. Call complete

I went to check a range for smoking and a burning smell. I found out from the landlord that they replaced the range and no longer have the one that was dispatched. I called the safety team and spoke with Eric SR# 7738040733. Call complete.

Arrived on site for dishwasher with loose handle(per customer). Upon arrival confirmed issue and tightened handle to door. Found unit works as designed. Call complete

"Arrived on site for continued issues of F8-E0 error code. Upon arrival, test unit and get F8-E0 error code. Cleared error code and retest. Error code reappeared. Need to replace blower. Contacted SW for assistance. SW approved replacement of blower with no charge to customer due to previous miss diagnosis of just replacing control only. Replaced blower. Test unit several times and unit is operating as designed. Job complete"

Correct address 5105. Arrived on site for not cooling correctly in fresh food section. Per customer fresh food will stop cooling then start working at time of visit unit cooling correctly ran diagnostics all test passed changed defrost setting to basic

On arrival verified complaint of no ice. Found no error codes and ice maker would fill during harvest found 02 in test 57 but door switchesEs all work. Replaced HV board and found ice maker functions but only in test mode. Will need to return with ice maker. Office to reschedule ; O-emld tckt

Arrived on site to inspect top load washer noise. I found the cam gears stripping causing white dust and noise. I removed and replaced the cam and actuator and tested. The unit now operates as deigned. No leaks observed during service.

Arrived onsite for a range that has no working burners. Upon arrival I I found that all of the burners where burnt out. I replaced them all and was not able to test the unit but to the unit having a 3 prong cord and there was no outlet to use to test.

Arrived on site and found microwave door falling apart. Replaced door. Tested in unit is functioning properly.

"Arrived on site to replace gear case, clutch, and slider diagnosed on previous trip. Replaced damaged gear case, clutch, and slider. Tested unit, unit is running as intended. Job complete."

"Arrived onsite for previously diagnosed parts. Installed the new pump,and control board. Tested the unit in diagnostics cycle and it passed. No water leaks detected during service."

"Arrived on site to install previously diagnose. Departs. Inspected unit and work area. Replaced the plug, harness and control and still had issues with the unit. Turning on. Check voltage at the power plug and found proper voltage. Found proper voltage. Going into the molex in the compressor compartment area check voltage at the control and found 23 V. I called Whirlpool Techline Brandon SR# 7738086975. we run through voltage checks from underneath the cabinet to the door and found dropping a voltage. He advised that based on these checks, the unit would have a pinched or broken wire in the cabinet. He advised that the unit would be set up to review. Call complete."

Arrived onsite for a washer that is leaking/ the tub fell-in due to suspension failure caused by a unbalanced basket. I am ordering the basket and will have the office reschedule with customer. ; ordrng 1 W11172199 (BASKET)

On arrival verified complaint of no water or ice. Found reservoir is still freezing. Identified cause as foam seal at air tower is not sealing correctly allowing cold air to go directly onto the reservoir. Sealed with foil tape and closed up unit. Readjusted temps to 37 and 0 operational test is good job complete. No leaks detected during service.

"WRX988SIBM01 Arrived to complete repair. Using heat, I was able to correct the misalignment of the ice bin door, with the ice bin area in the left RC door. I found after the adjustment, the large gapping in the gasket area of the bin door was corrected. No leaks observed during service."

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised they placed the oven on Bake at 450 degrees and when they pressed start, the unit never went through preheat and showed the oven ready at 450 degrees. I placed the unit in diagnostics and checked for error codes and found none. I pulled the unit out and gained access to the controls and the components at the back of the unit. I tested the upper and lower oven sensors and when I disconnected both, the cooling fans came on. I found the upper sensor reading 1.105 kohms and the lower reading 1.095 kohms both well within manufacture range. I tested the upper oven on Bake at 350 degrees and tested voltage to the elements and 243V to the Bake, Broil and Convection elements. I tested the lower oven on bake at 350 degrees and tested the bake and broil elements and got 243V to both. While testing, I could not get the unit to duplicate the customers complaint of it not heating properly and showing that preheat was complete. I advised the customer of my testing and duplicated the tests for the customer and advise the unit is operating as designed. I recommended that they continue to use the unit and monitor the heating and if possible get a video of the unit if/when it fails. No repairs made at this time, job completed."

"Arrived on site ,replaced dispenser . Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete ."

Arrived onsite for previously diagnosed parts. Installed the lower spray arm and tested the unit. The dishwasher is operating as designed.

"Arrived onsite for dishwasher not washing. On inspection there was an error on the display F7E2. Ran the unit in diagnostics mode and it threw the error after water had filled the unit. Installed a new pump and motor and re ran diagnostics cycle, the error is gone and the unit completed the diagnostics cycle. The unit is operating as designed and no water leaks detected during operation."

"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found compressor locked and start relay overloading. Unit needs 2 hr sealed system repair. Ordering compressor , dryer and access valve. R600 unit. Notified customer. Customer may be reaching out to manufacture for alternate resolution. ; ordrng 1 W11547313 (Compressor) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 Wpw10143759 (UV dryer) and 1 W11506635 (Access valve)"

"Arrived on site for a washing machine that is eating up clothes. The customer advised that there is a lot going on with her washer. She advised that the unit makes a screeching sound during spin, wobbles a lot more frequently, and doesnt wash well. Found the agitator loose. Remove the agitator and check the suspension. Found the suspension was good. Why would the basket and found the basket wobbling on the gearcase, indicating a stripped hub. Ordering the cam, belt, and hub for repair. Rescheduled the customer to 1/2.; ordrng 1 W10528947 (Hub) and 1 W11213879 (Belt) and 1 W10721967 (Cam)"

Arrived onsite for unit not cooling in both sections . Upon arrival inspected unit. Found freezer section good but not adequate in fresh food section. Evaporator has good frost pattern and evaporator fan is functioning. Found minimal air flow through damper vent. Ordering damper and control. Scheduled for the 5th. ; ordrng 1 W11380595 (Diffuser) and 1 W11546609 (Control)

"Arrived onsite for washer making noise. On inspection during the diagnostic cycle I heard a noise when the agitator cycle started. The spin cycle had no issue. I installed a new clutch on the unit and ran diagnostics cycle again. I did hear the noise, informed the customer to run a load with clothes. If the noise comes back to record it so we hear what the noise sounds like. No water leaks detected during service."

Arrived onsite for unit not not producing ice. Ran test and found fill tube frozen. Ice maker completed cycle and valve is functioning. Customer now has good pressure at supply. Reset unit. Ordering Control and fill tube heater. Bringing Ice maker. Customer will monitor in the meantime. Set to return on the 5th.; ordrng 1 W11224256 (Control board) and 1 W11087201 (Fill tube heater)

Arrived on site found freezer door not closing correctly adjusted door and hinge tested door operation good.

Arrived on site to install previously ordered parts. Replaced inverter and the same issue continues. Replaced magnetron and test unit. Unit is now operating as designed. Job complete

"Arrived onsite for a refrigerator that is freezing food at the top shelf off the RC. Upon arrival I inspected the unit and found that the seals and gaskets all good, I checked the set temps and found that they were set to 40? in the RC and -5? in the fc. At the moment there were no frozen items and no condensation in the unit. I checked the fc and found the there was some frost/ice on the bottom right side of the door that is keeping it slightly open. I corrected this and found that the door sealed up properly. I st the temp to the recommended temperature in each section. And also checked the defrost cycle to a 8hr cycle. And asked the customer to monitor the unit"

Arrived on site to inspect unit for beeping randomly when not running or being used. Upon arrival found console to be sticking and not responding properly need to order console and return. Office to reschedule. ; ordrng 1 W11598173 (Console)

"Arrived on site. Removed defective compressor and harness,flushed system installed a new compressor,drier and harness,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to inspect OTR microwave. The unit will turn on for 2 or 3 seconds then stop. The time is still displayed. The cabinet bulb is blown. After starting the unit multiple times it will run the full cycle but not heat. I found good readings from the capacitor, fuses, and thermostats. I removed and replaced the interlock assembly and found no change. I found 120 vac to the transformer but found no operation. I am ordering the transformer and cabinet bulb to resolve. Office to order parts and schedule service. ; ordrng 1 W11628655 (Transformer) and 1 W10709921 (Cabinet bulb)"

"Appt 3113. Arrived on site for microwave light not working. New bulb already installed. Removed and replaced control board. Light still will not turn on.. will,need socket and possible bulb. Office will call to schedule. Part in research. ; ordrng 1 W11520384 (Lightbulb) and 1 ? (Socket) and 1 Research (Research.)"

On arrival verified complaint of noise near end of cycle. Customer described it as repetitive knocking sound. Spoke to Andrew TL 7738083628 prior to arrival. TL noted what had been done previously but needed more information. Once on site ran error codes and found no error codes in system. Ran automatic test and when unit was braking after spin the shifter started to knock. Unit did spin and shift prior to that in early test no problem as well as shift between spin and agitate. Verified by hand the splutch and gearcase were not jammed up. Replaced shifter and cam. No belt debris and there was no gearcase oil anywhere either. Cap was functioning correctly. Documented with Chris at TL with new findings. Job complete operational test good. No leaks found during service.

Arrived onsite for unit not powering on. Upon arrival inspected unit. Found console/control not responsive. Disassembled and found voltage to control at only 23 vac. Checked voltage at supply box and verified 123vac. Ordering Harness and control. Office to reschedule ; ordrng 1 W11227372 (Main harness)

Arrived on site from microwave. Making a humming noise. Upon arrival inspected unit. Found humming was coming from blower motor assembly. Inspected and found a brief blocking motor from turning freely. Remove debris and tested. Unit is now functioning properly. Job complete.

"Arrived on site to replace damper control. Replaced damaged damper control. Tested unit, unit is running as intended. Job complete."

"Arrived on site. Found both doors sagging on opposite side of hinge,uploaded picture,added washers to hinge pins.added sealer and filler checked door operation good checked door seal good. ; used 2 Wp489467 (Washer) from stock"

"Arrived on site to inspect dishwasher not draining and having a burning smell inside. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1-motor failure, F9E1-drain electrical issue and F10E2-vent electrical issue. I cleared the codes and continued with testing. The unit drain pump came on in the beginning then the valve filled the tub, but the motor failed to come on. I advanced through testing and found the drain pump come on, dispenser opened and the element is heating, but I did not hear the vent come on. The motor was making a humming noise as if it were locked up. I am ordering the sump/motor assembly, vent assembly and main control and CNOTE-LSO PER CUSTOMER REQUEST and will return with prescreened parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11416362 (Sump/motor assembly) and 1 W11649995 (Vent) and 1 W11629911 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for a cooktop with damage and one of the burners not working. I replaced the the burner and the cooktop and tested the unit and found the unit operating as designed

Arrived onsite for a wall oven to replace a damaged vent. I replaced the vent. Call complete.

"Arrived on site to inspect unit for leaking from top outer spout. Upon closer inspection found pin hole on rubber attachment of tubing. Replaced damaged tubing, tested unit, unit is running as intended. No leaks present at this time job complete."

"Arrived on site. Found water not fully inserted to valve from previous repair causing water to leak,installed water line fully into valve. Found wire harness has been spliced uploading pictures,replaced harness prev tech ordered ran water dispenser no leaks unit working."

"WDF330PAHS5 Arrived to install previously diagnosed and ordered part. Entering service test mode, I found 4-3 as the only stored error code and I cleared it for repair. I removed and replaced the failed sump assembly and tested. The unit resumed all normal functions and there were no leaks observed after the repair was complete."

"Arrived on site to inspect unit for oven temps being incorrect. Upon closer inspection unit is heating as intended. Informed customer due to regulations units take longer to heat and cycle the heating element on and off causing normal cook times they may be used to to alter. Tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect unit for not dispensing water. Upon closer inspection found valve to be weeping in RC with a sheet of ice under shelves directly below filter housing. Replaced weeping valve and replaced filter head, with no change to unit. Found no water was coming out of wall to unit, customers RO system had been turned off by contractors. After turning RO system on found water pressure to low at 20 PSI. Advised customer to have RO system and water pressure to unit checked out. Job complete."

Arrived onsite and replaced the control. Unit is now operating as designed. All checks good.

"Arrived on site for shaking violently. Upon arrival, Customer pointed out punctured in wall and described how unit shakes and walks. Ran diagnostics and there are no saved error codes. Found basket to be defective. Need to replace basket. Ordering basket. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

"Arrived on site to inspect top mount refrigerator cooling issue. I found the FC at 26 and the RC at 42. I exposed the evaporator and found an inconsistent frost pattern. Possibly due to a restriction. A sealed system technician will be needed to diagnose the issue. I am ordering the compressor, evaporator and dye drier to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11368877 (Evaporator) and 1 W11370574 (Compressor) and 1 W11506635 (Access valvle) and 1 Wpw10143759 (UV drier)"

Arrived on site for fridge not dispensing. Found water reservoir.frozen . Thawed out tank . Fridge is dispensing water now . Used perma gum to seal up air leaks around scroll cover . No water leaks detected at time of service . Job complete

"Arrived onsite for a vent hood with a dent. The customer stated the hood doesnt have a dent. She stated the issue is the sliding glass and trim is crooked and it hangs down lower on the left side than the right side. I did find the front trim bowed causing part of the issue. I also found the hood not touching the cabinet above it on the right side. I showed this to the customer and explained this could be part of the problem but I would order the parts and if that didnt fix it then she would need to get with the installer. Ordering W10369385 molding back, WPW10369389 sliding glass, parts research/W10369397 molding front; ordrng 1 W10369385 (Molding back) and 1 WPW10369389 (Sliding glass) and 1 Partsresearch (W10369397/molding front)"

I called Whirlpool Techline and spoke to Drew SR# 7738077566. would only be with the icemaker as there is a proper voltage going to the icemaker. Ordering the icemaker and rescheduled the customer to 1/2.; ordrng 1 W11646196 (Ice maker)

"Arrived inside for unit not starting a cycle. Upon arrival inspected unit. Reset computer and ran cycle. Tried 3 normal cycles and unit is functioning. Wash motor, drain pump and cycle selections are functioning. Unit is functioning properly. Job complete"

Arrived on site for dryer not heating. Upon arrival confirmed issue and found thermal cutt off broken again. Found element wasnt grounded but coils were sagging a little. Replaced element and cutoff and found dryer working as designed. Also instructed customer once dvc was done that they would need to notify the owner that the dryer vent in wall of home looks damaged and needs to be repaired to prevent fire hazard. Call complete