"Arrived on site. Replaced optics and icemaker,adjusted top panel powered unit on,ran harvest test passed icemaker filled with water. No noise after adjustment. Used w11629974,w11626124"

Arrived on site to test unit for damaged cooktop. Found damaged cooktop ordering new cooktop. Lock combo is 1907 and its on the gate on unit 1. Office to reschedule ; ordrng 1 W11629153 (Cooktop)

"KDTM404KPS2 Arrived to inspect breaker tripping with heater on. F10E2 was the only stored error and I cleared for testing. I found no signs of issue with the heater and associated wiring, including wiring and resistance and the system showed 7.7 amps during testing. Due to the vent motor error, I removed and replaced the vent assembly to rule the issue out. Testing showed all functions were available and the unit operated as designed. No leaks observed during service."

"Arrived on site to test unit for thumping. Upon arrival customer stated that issue is actually that the unit is agitating with no water and damaging their clothes. Explained to customer the extra power feature that the unit has. Unit will dispense soap and agitate clothes before the cycle starts. Advised customer that they can turn that feature off on any cycle. Also explained to customer that they can only load unit 20%-40% to ensure no damage to the unit in the long run. Unit is running as designed, no leaks detected, no parts installed, job complete."

On arrival verified complaint of leak. Using uv flashlight identified leaking from door from dirty glass and bellow. As well as dispenser box is leaking out of the side. Ordering dispenser assy. Reschedule for 5/28; ordrng 1 W10575334 (Dispenser)

On arrival verified complaint of no ice. Found proper temps but ice maker is not responding. Replaced ice maker and unit now harvests and fills. Job complete no leaks detected during service. Installed w11700250

"Arrived on site for dryer needing motor and wheel. Upon arrival installed both parts wp697772, and w11549461. Tested u it and found it working as designed. Call complete"

Arrived on site for a range that is not heating. Inspected unit and work area. I tested the oven that the customer was standing was not working and found the oven turn on and heat properly. The customer advised that this had not happened a few days ago when they tried to use it. I tested the unit several times and found the gas valves opening up and igniting. The unit is working and operating as designed. Call complete. No parts were installed.

Arrived on site for a refrigerator that has a broken filter housing. Inspected unit and work area. I did confirm the customers complaint and replaced the housing. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. W11162042

"Arrived on site for no cool. Powered unit on,compressor powering on then shutting off diagnosed a defective compressor,ordering a new compressor ; ordrng 1 W11574734 (Compressor) and 1 Wpw10142759 (Drier) and 1 W11506635 (Access valve) and 1 W11598434 (Evaporator) and 1 R600 (R600)"

"Arrived on site for no ice. Ran diagnostic diagnosed a defective thermistor,replaced thermistor ran diagnostic all test passed good frost formation on evaporator plate. Used wpw10511923"

"WMH32519HZ5 Arrived to inspect burnt area within microwave cavity. I found the right rear rack mount had failed on the customer during cooking and allowed the metal rack to contact the inner wall, resulting in an arcd area. I was able to fully remove arc flash spalling and create a smooth finish to apply corrective pant. The unit operated as designed."

Arrived onsite for a refrigerator that is frosting in the FC in multiple locations. The customer stated that wasnt the issue. The customer stated that the issue is the top of the FC door gasket is getting full of water and it runs down on the floor. I found water droplets running down the mullion from the bottom of the deli drawer. I found an excessive amount of water in the gasket since the customer stated she had dried it off earlier this morning. I found gaps between the chassis and liner around the deli drawer especially at the bottom of the door. The liner needs to be sealed to the chassis and this was never done during manufacturing. I also found the right RC gasket torn and the magnet starting to get exposed. Ordering WP482338 white silicone & W10830274 RC gasket. RS for Thursday 5/23/2024.; ordrng 1 WP482338 (White silicone) and 1 W10830274 (RC gasket)

"Arrived on site to test unit for not tumbling. Tested unit found element engaging but drum not tumbling. Also found that as soon as you move the timer from off, elements starts heating. Inspected element found it warped and grounding out causing unit to overheat and trip thermal cut off. Will need to order heating element and timer as precautionary for return visit. Ordering parts, no parts installed, rescheduled for 05/24.; ordrng 1 279838 (Heating element) and 1 WP3979617 (Timer)"

"Arrived on site to test unit for overfilling. Customer stated when on auto sense water level unit would fill to the top when washing a small load. No error codes stored. Tested pressure hose, no punctures or restrictions. Replaced control (W11603810) as precautionary. Unit when through diagnostic cycle with no issues. Advised customer to keep load size from 20%-40%. Unit is running as designed, no leaks detected, job complete."

Arrived on site for refrigerator. Upon arrival customer stated unit was off and Rac was swapping it out and didnt need it serviced. Call complete

"Arrived on site to test unit for tripping breaker and smoke. Found no stored error codes, inspected terminal block. Found power cord wires have shorted due to wires rubbing on terminal block cover and eventually cutting through, when it shorted it created smoke. Spoke to maintenance manager and sent photos to him, he will buy a new cord and install. No parts installed, job complete."

Arrived onsite and found unit with no motor function. Sound of bad capacitor or motor. Ordering parts and returning to repair seized motor condition. ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)

Arrived on site for refrigerator with doors not sealing. Upon arrival found no gaps in doors and unit working as designed. Call complete

Arrived on site for dishwasher door being damaged. Confirmed damage to left side of panel near the handle. Removed door handle. Replaced door panel. Verified operation. Call complete. W11461694

Arrived on site for dryer making a lot of noise when tumbling . Rear motor mount not on bracket and allowing motor to vibrate a lot . Reinstalled mount spring . Unit is testing normal. No lint build up at time of service . No parts installed . Job complete

"Arrived on site to test unit for F1E0 error, tested unit found internal board failure, replaced control board and tested, unit is now running as designed, job complete"

Arrived on site to test unit for not draining properly. Customer stated she has standing water in filter area. Advised to customer unit will have a bit of standing water. Installed high drain loop. Found console not responding properly due to skin peeling off. Recommend console and UI replacement. No parts replaced at this time. Office to reschedule.; ordrng 1 W11367678 (Console) and 1 W11368911 (UI)

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised that the unit goes massively off-balance any time they run any sort of load and that all cycles will not complete. I just the suspension and found the suspension was completely shot. I checked the basket and found the basket was wobbling on the driveshaft, indicating a failed hub assembly. I did not have the hub assembly on hand so Im ordering the hub assembly to be replaced with the suspension for repair. Rescheduled the customer the first available on 5/28.; ordrng 1 W10528947 (Hub)"

"Arrived on site to test unit for not cooling, tested unit found unit starts but shuts off after 30 seconds with start device extremely hot, replaced start device from truck stock and tested unit powered on and not shutting off, unit is cooling and running as designed, job complete installed WPW10448874"

"Arrived on site to replace previously diagnosed parts. Replaced valve (WD15X26078), funnel assembly (WD12X25298), and funnel cap (WD12X25080). Tested unit, unit is now filling with water properly with no leaks. All components engaging properly, unit is now running as designed, no leaks detected. Office to collect fee from CC on file, job complete."

"Arrived on site for water leaking. Found freezer door frozen shut,moved unit found water leaking from freezer section unable to open freezer door with out causing damage,removed compressor cover found unit missing duck bill to drain will need updated drain kit,found cracked pan ordering updated drain kit,freezer door slides,customer will defrost unit ; ordrng 1 W10619951 (Drain kit) and 1 W11658402 (Slides)"

Arrived on site to test unit for door falling. Test unit and found broken pads. Ordering pads rescheduled for 5/22. ; ordrng 2 WP8268961 (Pad)s

Arrived on site for upper grill dented . Replaced upper grill . No water leaks . Job complete

Arrived on site for center burner popping and not staying lit. Also all burners are too high. Found extra orifice just dropped in path of gas. Properly set all burner heads. Confirmed operation but low is high. Removed knobs. Used valve adjustment screw and adjust low flame setting. Now unit working as designed. Call complete. No parts.

"June 6Arrived on site for lighting issues and leaking . Found fz light out and fresh food liner and tray has standing water . Also mullin spring failed and leveling feet are rusting . Ordering both parts . Ordering drain tube ,silicone ,Permagum and shims . Also ordering light kit . Set return 6/6. No parts used ; ordrng 1 W11661573 (Drain tube) and 1 Whitesilicone and 1 Permagum and 4 Evaptrayshimss and 1 W11025614 (Mullion) and 1 WPW10515763 (Rollers) and 1 WPW10515762 (Rollers)"

"Arrived on site ,replaced condenser fan motor and blade W11458267, W11578915. Unit is operating normally. No water leaks detected at time of service . Job complete"

"Arrived on site to diagnose cooktop with no working burners. Tested unit and found a strong hiss coming from every burner, but no gas smell. Found only air coming from gas line. Ran lines until gas was present and verified flames lit. Unit now working as designed. Repair completed."

Arrived on site to diagnose dryer that was not heating. Tested unit and confirmed no heat. Found proper voltage and polarity. Found broken coil on heating element. Replaced heating element and verified proper operation. Parts used - 279838. Repair completed.

"Arrived onsite for refrigerator not cooling. On inspection both rc and fc were room temperature. Gain access to the compressor and it would try to start for 15 seconds and then turn off. The amps on startup were 19 amps and it dropped to 6.8 amps then off. The compressor was making a loud knocking noise, Oil substance in drip pan. Ordering SS. No parts installed ; ordrng 1 2hours (2 hours) and 1 W11557425 (Compressor) and 1 W11109499 (Drier)"

Arrived onsite and replaced the console. Unit is now operating as designed. W11600321

"Updated model and sn#. Dryer m#WGD8300SW2. S#MY2011824. Cycle takes 2 cycles to dry. Found during air flow test, partial restriction. Notified customer that a an external cleaning will be needed. All other components are functioning. Job complete."

"Arrived on site to inspect unit for not draining. Upon closer inspection found drain hose had significant debris and no high loop present. Ran diagnostic cycle to activate components and free drain hose while unit drained hot water. Found drain not activating. Replaced drain tested unit, unit is running as intended. No leaks present at this time. Job complte. USED W10876537"

"Arrived on test unit for dispenser not opening properly, tested unit found dispenser has no issues but wash motor failed and needs to be replaced, ordering part reschedule for 5/22 customer want AM appointment ; ordrng 1 W11613479 (Wash motor)"

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found drain pump failing. Ordering W11611440 drain pump and rescheduled customer for 05-21-24 to complete repairs ; ordrng 1 W11611440 (Pump)

"Arrived on site. Found d auger motor seized,replaced motor,cleared calcium build up in fill tube hole,ran water fill passed no leaks. ; used 1 W11202789 (Auger motor) from stock"

"Arrived on site to test unit for squeaking noise,tested unit found noise coming from heater rubbing against chute, secured heater properly, noise is now gone unit is running as designed, job complete no parts installed"

"Arrived on site for door issues. Found freezer door frozen shut,opened door,heated metal slides to defrost,cleared moisture and ice from slides added grease tested door operation unit working as designed"

Arrived on site to test unit for condensation build up in unit and console not responding. Model number we had was incorrect. Got verification from claims to proceed under 3rd party warranty. Recommend console and door gasket. No parts replaced at this time. Office to reschedule. ; ordrng 1 WPW10797321 (Control panel) and 1 WPW10624183 (Door gasket) and 1 W11241069 (Control)

"Arrived onsite and replaced the upper arm and wash motor assembly. All checks good. W11025157, WPW10498900"

Arrived on site to replace broken torsion spring. Replaced spring and having same issue. Contacted SW for assistance. Ordering lh and rh torsion springs. Office to reschedule ; ordrng 1 Wp4452396 (Rc torsion spring) and 1 Wp4452395 (Lh torsion spring)

"Arrived on site to test unit for rust, tested unit found unit has a glass top, customer stated that a spot on cooktop is not coming out, inspected and found it between glass lamination, spoke to office, cosmetic damage is no longer covered, advised customer to call customer service to see what they can do for him, at this time unit is functioning properly, job complete"

"Arrived on site to inspect dryer timer/knob issues. Upon further inspection, I tested the timer by turning the knob and found the knob turned freely and the timer failed to turn. I removed the knob and found the stem broken. Following the service pointer W11693378, I removed and replaced the timer and knob and retested and unit is operating as designed. I made recommendations for use and care. No lint observed during service, job complete. W11685947"

"Arrived on site with 2nd man to install previously ordered parts. Replaced motor W11234001,control W11378949 and heater WP3387747. Test unit with wet laundry. Unit is operating as designed without tripping breaker."

Arrived on site to test unit for cancel button not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.

"Arrived on site to install new sump assembly and elbow to resolve leaking diverter seal. Removed sump and transplanted old diverter and motor. Reassembled unit and tested. Found unit is still dripping from the diverter seal. Tried adjusting diverter and still could not get drips to stop. Ordering complete sump and motor assembly, advised customer of price difference, and they approved. Ordering sump, office to schedule. ; ordrng 1 W11188861 (Sump and motor assembly)"

Arrived on site with new door. New door comes with new panel and icemaker. Replaced door. Used different fitting to make water lines connect. Reassumed and verified operation. Call complete. ; used 1 Wp4373559 (Fitting) from stock

On arrival verified complaint of unit intermittent start. On inspection found all fuses and heater are good. Found PTS switch had a loose wire. Molex plastic was loose. Unable to secure wire but the wire is in great shape. Trimmed the plastic connector and reconnected wire to the PTS switch. Unit now runs correctly. Job complete no parts installed.

"Arrived on site to inspect unit for not drying. Upon closer inspection found heater thermal fuse blown, replaced fuse, tested unit, unit s running as intended. Job complete."

Arrived onsite for a Refrigerator not cooling properly. I noticed frost build up on cover. After thawing off the cover I noticed a lot of frost build up on evaporator. Found the brown wire on heater had come out of the molex and started to burn. When the wire was pushed in it would work but if it moved out it cut off. The heater assembly will need to be replaced with the new heater assembly. Ordering W11650661 Heater assembly. RS for 05/21/2024.NO PARTS INSTALLED.; ordrng 1 W11650661 (Heater assembly)

Arrived on site and replaced previously diagnosed control(W11543998) and drain pump(W11399437). Found latch not engaging. Replaced latch(W11700916) and unit completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for unit not heating. Test unit and found bad heating element and also found unit not filling with enough water. Will order new fill valve and element. Rescheduled for 5/22 ; ordrng 1 W11175771 (Fill valve) and 1 W10518394 (Heating element)

"Arrived on site to test unit for tripping breaker, customer stated that it stays on for 3 seconds and trips breakers and they have tried multiple times to outlets and it did the same thing, powered on unit and could not get it to trip, inspected all wirings and could not find any loose wires or shorted, advised customer to monitor if issues return, recommend replacing harness and control, at this time unit is running as designed job complete no parts installed"

Arrived onsite for washer not turning off during spin cycle. On inspection found that the unit would be counting down and stops on 12 minutes and never proceeds when set on n normal settings. Installed a new control board on the unit in tested in diagnostics cycle and it passed. Informed the customer that the true test will be a full load. She will let us no if it is working correctly. No water leaks detected during service. W11419171

Arrived on site to test unit for FC light not working intermittently. Customer also stated FC would thaw them cool when light stops working. Found no issues with sealed system. FC door switch reading properly. Checked continuity from gray/white wire from door switch to p2-1 on control and was reading open. Reported findings with Techline and unit has a damaged wire within cabinet causing issues. No parts replaced at this time. SR#7739079510

"Arrived on site to inspect refrigerator freezer getting too cold/frosting. Upon further inspection, I tested temps in the FC=8 degrees. When I went to close the freezer door, I found food packaging getting caught in between the door and upper drawer. I found a small amount of frost on the FC evap cover and customer advised the FC light did not come on at one point and they had to wiggle the switch loose from the frost built up inside the housing. I advised the customer that the freezer (FC) door had been left cracked open at some point causing the warm the air to collide with the cold air inside and created the moisture/frost build up. I found moisture on the top of the FC door gasket and then found the right RC door gasket torn and moisture on the center mullion. I advised the customer of my findings. I am ordering the right RC door gasket and will return with all prescreened parts. Scheduled return service for 05/22/24. No water leaks observed during service other than the moisture buildup up.; ordrng 1 W10830162 (Right RC door gasket)"

Arrived on site to inspect unit for door switch issue found right switch not engaging at all. Was unable to successfully take unit apart and replace parts. Office to reschedule with different technician. ; O-emld tckt

Arrived on site for range needing bake element.upon arrival reconfirmed issue and installed element w10779716. Tested oven and found it working as designed. Call complete

"Arrived on site for no cool. Compressor running room temp in both compartments,found small trace of oil in drip pan in fresh food section,ordering a new compressor,evap,drier,drip pan and 3 way valve. ; ordrng 1 W11492867 (Ff evap) and 1 W11457241 (Drip pan) and 1 W11087438 (Harness wire) and 1 W11575003 (3 way valve) and 1 W11654344 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

"Arrived on site for microwave not starting upon arrival found both upper interlock switch and interlock broken. Replaced w10727360(2x), and wp8206419. Tested unit and found it working as designed. Call complete"

"Arrived on site to test unit for noise. Activated diffuser in diagnostics and found that the motor is seizing and is the cause of the noise. Replaced diffuser (W11236851) and tested, unit is now running as designed, job complete."

"On arrival verified complaint of over heating. Ran vent test on air flow and found vent is bad as well as unit is heating on air flow on,y. Checked element and found shorted to housing. Replaced element and retested. No longer heats on air flow. But still no heat. Checked and found hi limit is open. Replaced thermal cut off kit. Job complete customer will need to have vent cleaned in wall. Installed wp3387747 and 280148"

On arrival verified complaint burning smell. On inspection found no items burned or signs of burns. Bake element is open on bottom oven. Unit is under warranty extended. Customer will create ticket for additional service to replace the bake element.

Add on Arrived on site for not heating properly on broil . Customer is leaving door open when using the broiler . Instructed on usage and unit will stop heating if door is left open . Oven is heating properly . No other issues found . Job complete

Arrived onsite for refrigerator not cooling. On inspection found that the rc was 55? the rc was 28?. I then found the evap cover had a ton of frost on it. Then I found the moulin was pushed back about 1/4 inch on the bottom of the unit of the FC. Called and reported what I found to WP and they are sending it to the engineer department to be looked over and they will contact the customer. Gave the SR # to customer to check on progress. 7739080758

Arrived onsite for refrigerator ice bin stuck. Found the teeth on the ice bin messed up causing the ice bin to wedge on the shaft. Had to pry the pieces apart causing damage to the plate. Had to replace ice bin and plate again. Found no problem with the shaft. Job complete. INSTALLED W10911314 Ice Container and W10682175 Plate.

"Arrived on site for dryer not heating(per customer). Upon arrival found no abnormal noises and did confirm unit wouldnt heat, found element coil broken. Ordering WP3387747 element, 280148 cutoff kit and rescheduled customer for 05/20/24 to complete repairs.; ordrng 1 WP3387747 (Element) and 1 280148 (Cutoff kit)"

Arrived onsite for unit have ice fall out of Shute door occasionally/daily. Inspection showed door deteriorating and buildup. Warm air migration possible. Replaced ice door. Tested and unit is functioning properly. Job complete. Used W11093842

"Arrived on site for a range that will not turn on any burners for the oven. Inspected unit and work area. The customer advised they had a lightning strike and that ever since then, they replaced several breakers, but the oven has not worked or the cooktop. I did confirm the customers complaint and unplugged the unit. I found proper connections at the terminal block and plug the unit back in. I found proper voltage and polarity and test the unit again. I found all components heating and operating as designed. I did advise the customer that it may be an issue with a connection inside of their junction box at the wall. We test the unit several times and the unit is working and operating as designed. Call complete. No parts were installed"

Arrived on site for an ice machine. That is making very small slivers of ice. Inspected unit and work area. I did confirm the customers complaint and found the unit making ice but in the unit making very small slivers of ice. I ran the unit through diagnostics and found poor water supply being fed into the reservoir when it was trying to fill. I removed the filter and found no difference in water supply indicating an issue with the valve. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W10897719

On arrival verified complaint of unit not drying quickly. Ran test cycle and unit heats correctly. Temps over 200. Ran vent test and it failed. It barely registered on my meter. Customer will need to have vent in wall cleaned. Job complete no parts installed.

Arrived on site to inspect unit for water pooling on inside found seal on top of freezer door not staying seated. Found door not shaped right ordering door and will return. Office to reschedule. USED W11236851; ordrng 1 W11572303 (Freezer door)

"Arrived on site to test unit for holding water and blinking lights. Found F9E1 unit not draining error code. Activated diagnostics, drain pump did not engage. Checked voltage, pump is getting 120V. Replaced pump and motor assembly (W11416362) and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced all controls, evaporator fan assemblies, ice box fan, heater fascia, fill tube heater, harnesses, user interface, ice maker, and deli door. I reassembled the unit and tested the unit. I found the unit working and operating as designed. Call complete."

"Arrived on site to test unit for no water. Customer stated unit gets stuck on sensing. Ran diagnostic cycle, water flow looks proper. When agitating gearcase sounded like it was seizing. Will need to order parts pertaining to gearcase replacement and additional parts to ensure completion on return visit. Ordering parts, office to reschedule.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch assembly) and 1 WPW10006384 (Belt) and 1 W11481722 (Shift actuator) and 1 W11395618 (Capacitor) and 1 W11026785 (Motor)"

"Arrived on site for cooling complaint. Per customer food spoiled,at time of visit unit cooling,found frost build up in freezer ran diagnostics evap fan not running,ran a normal operating cycle fan would power on,replaced the main control and ui. Ran diagnostics fan powered on,unit passed all diagnostic test. Used w11636544,w11224256"

On arrival verified complaint of f8e4 and filter coming out. When filter came out it cause spray arm to catch and spray incorrectly. The spray then overfilled and flowed into drain pan. This caused the error. The pan had only a little water in it. Confirmed no leaks anywhere in the system. Unit is working at this time after correct reassembly and clearing the code. Job complete no parts used.

Arrived on site to test unit for door not closing. Test unit and found both switch holders stuck in the close position when door is open. Secured switch holders test unit and unit test good job complete.

Arrived on site to test unit for door falling. Test unit and found hinge on right side had come off hinge. Secured hinge to spring test unit and unit test good job complete.

Arrived on site for ice machine making noise on every batch is make . Ran diagnostics and found valve hammering when activated. Found mounting bracket not tightened down . Screwed valve bracket back into place . Ran harvest all checked normal. No water leaks detected at time of service . Job complete No parts used

"Arrived onsite for unit showing error 9/1 intermittently. Customer stated happens every few washes. Ran test and could not duplicate the issue automatically, however ran into a separate issue, F7E1. Found unit intermittent issue with motor and drain. Ordering sump assembly. Set to return the 21st.; ordrng 1 W11460945 (Sump and motor assembly)"

Arrived on site to test unit for long dry times and having to run multiple cycles to dry. Unit failed ventilation test. Found exhaust on roof completely clogged with lint. Advised customer to have ventilation leading to exterior cleared by professional. Advised not to use till ventilation is cleared to prevent damage to unit. No parts replaced at this time. Job complete.

"On arrival verified complaint of not starting cycle. Ran diag and found no codes, components all activated correctly. When running cycle it would not function. Replaced main control and unit now works correctly. Job complete no leaks detected during service. Parts installed w11627413"

Arrived on site for back burners not lighting. Found foil paper around burners causing spark to hit foil instead of burners. Removed foil and verified operation. Unit working as designed. Call complete. No parts

Arrived onsite and replaced the compressor and added dye drier and access port. Pulled vacuum for 20 minutes. Held. Charged with 4.24 oz of r134a. Unit is now operating as designed. All checks good.

"Arrived on site to inspect washer continuously spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1-stuck key & F6E1-HMI not reading the ACU. I cleared the codes and continued with testing. Once the unit started to fill, the UI display went blank and the water continued to fill. After approximately 5-10 seconds, the display came on showing 11 mins left in a normal cycle. I pressed the power key and the unit turned off and drained the water out. I placed the unit back into diagnostics and following the service pointer W11432650, I tested the unit and found no Model number stored. I contacted techline and spoke to Eric and advised of the complaint, previous repairs and current issues. Eric advised that the unit needs to be connect3d to WiFi so the new software can download to the new ACU and provided SR#7739081280. I contacted the Whirlpool WiFi Team and spoke to Rob and advised of the issues at hand. Rob was able to get onto the WiFi with the unit and get the software updated. I placed the unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for unit not heating. Test unit and found switch not opening or closing. Took switch apart and cleaned all connections test unit and unit heating correctly. For 2-3 times. Will order new switches office to reschedule ; ordrng 1 WP8206419 (Interlock too) and 1 W10156812 (Spring) and 1 W10562613 (Cam plate)

"Arrived on site for error code. Upon arrival,confirmed error code F2-E0 keypad is disconnected. Need to replace control and panel. Replaced panel W11029431. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. No gas leaks detected at this time. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the failed splutch assembly (cam) and calibrated the unit and tested. Unit is operating as designed. I made recommendations for use and care (wash cycles and load size). No water leaks observed during service, job completed. W10721967"

"Arrived on site to test unit for LF, RF cooktop burners and oven not cooking properly. Found cooktop burners appear to have some build up. Oven door hinges are extending past 90? angle when fully open. When closed any slight vibrations causing the door to continuously engage/disengage door switch preventing oven from heating. Recommend replacing door hinges and LF/RF burner heads. If hinge replacement does not correct issue needing to contact Techline. Office to reschedule. ; ordrng 1 W11568941 (Doorhinge) and 1 W11568813 (RH door hinge)"

Arrived on site to test unit for oven not heating and LF/RF burners not burning properly. Found unit completely not converted properly. Converted unit and found oven tripping breaker GFCI outlet when reaching about 275?. Unit is tied into outlets above counter tops. Advised unit needs to be on dedicated outlet and breaker. Unit currently working as designed but needs to have electrical corrected as stated. No parts currently replaced. Job complete.

"Arrived on site to test unit for sparking constantly. Customer stated it used to happen all day during cooking but has significantly been less. Replaced module (WPW10475149) and harness (W11561436) as precautionary. When testing burners found front right burner is causing the constant spark issue. Will need to order valve for return visit. Ordering parts, rescheduled for 05/20.; ordrng 1 W10859922 (Front right valve)"

"Arrived on site for cooling complaint in fresh food section. Found defective right side door gasket,placed light facing door,closed door light visible with doors closed,removed damper cover increased temp setting damper opened good air flow will. Ordering a new door gasket ; ordrng 1 W10830162 (Gasket)"

Arrived on site for unit with power wash performance. Inspected and found. Wash motor not energizing. Ran diagnostics and confirmed. Stored error code for wash motor failure. Replace wash motor assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete . W11025157

Arrived on site for unit shutting off and tripping breaker . Found drain pump failing . Replaced pump W11539855. Ran harvest all checked normal. No water leaks detected at time of service. Job complete