"Arrived on site for a defective compressor. Disassembled unit found broken suction line under evaporator plate that caused compressor failure,cleaned oil from unit replaced the compressor,evaporator and drier, vacuumed system down unit kept vacuum,recharged system,ran diagnostic compressor test good frost pattern on evaporator plate. Reassembled unit,replaced latch ran water through drain pump passed no leaks at tubing or water connections."

Arrived on site to test unit for unit not turning off. Test unit and found F2E1 shorted keypad. Replaced console test unit and unit test good. Called safety to report findings. 7736152575

Arrived on site to test unit for unit giving F8E0. Replaced blower and control board test unit and unit test good job complete. Unit pre heated to 350.

Arrived on site for range not heating correctly. Upon arrival inspected unit but found no immediate hardware failure. Tested unit and found it between 25-35 degrees off (lower then set temp of 350). Found control relays getting stuck and replaced control and oven sensor under warranty. E tested unit and found it could heat to 425 (customers desired temp) as designed after 30 minutes. Call complete

Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found door working/sealing as designed without catching on gasket. Call complete

"Arrived onsite for rc not cooling. On inspection the fan was not running. Gain access to the evap fan and found it unplugged. Replaced the fan motor and the harness. Once back together the fan came on. Told customer to give it 36 hours to cool all the way down, if any other issues with cooling please call us."

Arrived on site to install previously diagnosed parts. Installed the lower wire harness and test the unit. The unit is operating as designed now and no water detected during inspection.

"Arrived onsite for previously diagnosed parts. Installed the diffuser in the unit, when I pulled the old diffuser out the door was in a different position then the new one. The customer will call if the issue continues. No water leaks detected during service."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is the ice wont come out through the dispenser. I inspected the auger and the bucket and they looked in perfect condition. I emptied the ice bucket and found a medium size block of Ice. Removed the block of ice and cleaned the auger for any ice and re-installed the bucket and tested, unit is dispensing ice as designed. I called the customer and explained that the bucket needs to be emptied once a week for better performance as ice will melt when door opens and then will freezer back up into a ball of ice. Retrieved temps at -01? & 38?. Called techline and spoke to Andrew SR#7736220437 and they did not recommend anything further. No leaks where observed during service."

"Arrived on site for refrigerator, inspected unit and work area. At arrival customer explained that the refrigerator section had frozen up again. Called techline and spoke to Steve SR#7735951625 and he advice me that the unit is operating as designed with average temps of 39?. I also explained to customer that they needed to adjust temps in the deli to wine setting to be warmer. Replaced valve and tested unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived on on site to replace upper tracks customer had on hand . Installed tracks . Tightened supply elbow on valve due to small dripping . No longer any dripping. No other leaks detected at this time. Job complete"

"Arrived on site to diagnose range that had no power or function. On arrival customer informed me it shut down during use of oven and 1 cooktop burner (front right). I checked the breaker and found the breaker tripped. I reset and ran the unit. Ran 2 burners and oven and breaker did not trip. Found harness good and no verifiable shorts. Could not duplicate breaker tripping, advised customer to follow up with builder if breaker keeps tripping. Repair completed."

"Arrived on site. Found slides not closing causing door not to seal,removed all ice from freezer compartment replaced slides tested all drawer and slides working reassembled freezer compartment checked door seal good."

"Arrived on site for no ice and ice getting stuck in chute. Found ice cubes stuck between icemaker housing and shut off arm,removed blockage adjusted water fill level,ran harvest test passed,ran fill test passed. Advised customer on removing ice in chute due to design with small chute hole."

Arrived on site. Replaced diffuser assembly power cycled unit diffuser working as designed

Arrived on site for water leaking from freezer icemaker. Ran icemaker test found water over spraying from fill tube and leaking from icemaker housing. Replaced icemaker adjusted fill tube ran icemaker test icemaker filled with water no leaks.

"Arrived on site ,replace actuator and motor . Ran calibration and test wash . All checked normal. No water leaks detected at this time. Job complete"

"Arrived on site for ui or stuck keypad . Found error flashing . Ran diagnostics got ui error code . Did hard breaker reset . Retested unit . Ui is now responding . Ran preheat on both ovens . Recommendation is to see if this fixes issue . If breaker resetting is becoming frequent or no longer resolves issue , then a new UI will be needed . Collected 162.36 AUTHO 93Y44Y. Job complete"

"Arrived onsite and customer stated that unit had been working great but they found the door open and awful vibration from the compressor cavity. Was able to correct the vibrating by moving unit further from wall and leveling with shims. Advised customer on accessory latch to ensure door stays shut tight even when unit is at full capacity and to eliminate door opening as a factor. All checks good. Unit is back on and running properly at time of service, advised customer on findings and recommendations. No charge."

"Arrived onsite found unresponsive ui. Cycled power no change. Accessed ui harness and reset connection at the control. Function restored, unit is now operating as designed. Loose connection. Advised customer on repair. All checks good."

Sr#7736210173 andy determined condition of installation in custom antique reclaimed cabinetry with dresser top may be contributing to the unit overheating during heavy use. 3rd repeat failure f47. Replaced module. Reprogrammed and restored function per AIG approval of repair and to restore use of unit. Advised customer on actionable steps to take with installation to improve venting in antique island installation. Accessory cooling fan in cabinet and improving vent gap dimension to improve flow.

"Arrived on site for a dryer that is producing a burning plastic smell. Inspected unit and work area. Ran the unit through a normal high heat cycle and did confirm an odd smell coming from the dryer. Disassembled the unit and could not find any wires burned or anything stuck in the element housing producing the smell. Found no evidence of anything burning inside of the dryer. I called whirlpool techline and spoke to Joe SR# 7736209996. He advised that since there was no visible damage inside the unit or burning evidence, we could not conclude that the dryer was the actual issue. He advised that the issue could be from lint burning inside of the heater housing, something couldve been burned prior to, and its taking a little while to get rid of, or could be smells from the outside, if the venting flap outside of the wall was left open causing abnormal smells. Either which way, he advised that there was no repairs that could be done to this unit and to have the customer run a couple loads with some bounce sheets to alleviate the smell. The unit is working as designed. Call complete."

"Arrived on site for a wash machine. That is not washing clothes properly and is going off balance. Inspected unit and work area. Were on the unit through diagnostics and found an F0 E3 (overload) error code. Ran the unit through an auto test and found that during agitation, the unit was spinning the entire basket instead of just the agitator. Checked underneath and found that the cam was not connected to the shifter, causing the issue. Reconnected the cam to the actuator and tested the unit. The unit began to work and operate as designed. Also found the tub resting against the front and right side walls. Adjusted the feet on the washer to ensure proper spacing for the tub. Call complete."

"Arrived on site for a refrigerator that is frosting over in the freezer section and is not cooling properly. Inspected unit and work area. Did confirm the customers complain and found a defrost issue in the freezer section. Remove the evaporator, cover and steamed off all the ice. Found the heater connector disconnected at the brown wire on the connector. Fix the wire connector and replace the main control. Tested the unit and the unit began to cool and operate as designed. Call complete."

"Arrived on site for washer, inspected unit and work area. Confirmed error codes F3E3 F6E3. Installed new control board and tested. Unit is now operational good. No leaks where observed during service."

"Arrived on site for failure with control, inspected unit and work area. Customers complaint was unique would be glitching during the day and beeping. I gain access to the control board and found nothing from normal. Replace control board and tested and is operating as designed. Job complete it."

Arrived on site to install parts ordered by previous tech. Installed all parts. Job completed.

Arrived onsite for a range with the small door not closing all the way and gapping at the top. I found the hinge and left side receiver the issue causing the door not to drop down and close properly. I adjusted the left side receiver and tested the door. The door is closing and working as designed. One of the superintendents was on sight and saw the door working and closing properly. Call complete.

Arrived on site for a cooktop. That is not turning on the right element. Inspected unit and work area. Did confirm the customers complaint and remove the cooktop. Found the right front element broken causing the failure. Replace the right front element and tested the unit. Again to work and operate as design. Call complete. Complete.

"WVU37UC0FS1 Arrived to inspect light issue. The customer was concerned there were no other setting of the lights, other than on or off. I verified via the manual that the unit does not have medium or other settings and tested. Operational test good."

Arrived onsite for a refrigerator that is not producing ice. Upon inspection I found that the ice maker would harvest when run in diag mode same with the fill function. Found no codes for the ice maker. Upon further inspection I found that the right door upper hinge was loose and caused the door not to seal properly causing temperatures not to reach the proper level to make good ice. I contacted this and checked the fill tube and found that it was not frozen. I also found moisture in the freezer i she that the door was sealing and it wasnt I adjusted the door and the chassis to get a good seal and advise customer off what I found and done. Job complete

Arrive onsite to install previously diagnosed parts. Upon arrival I installed the new Tblock and repaired the neutral wire on the harness. Apartment install power cord

Arrived onsite to install previously diagnosed/ordered pat. Upon arrival I installed the new tub and tested the unit and found unit operating as designed no leaks

"Arrived on site to inspect refrigerator with water building up below the two middle drawers. Upon further inspection, the customer advised that the unit is continuing to do the same thing with water building up under the two deli drawers and proceeded to remove the deli drawers. I found a small amount of water on the bottom panel of the RC section. Also found a small amount of ice built up on the left side of the evaporator cover from water that has been collecting during defrost as a result of not being able to flow to the drain tube on the right side. I found the shim on the right side of the evap,drip pan had been moved and was not leveling the pan to allow the water to flow properly. The customer advised that they were previously advised about the disclaimer from management at the previous service call. I explained the issues weve been finding with this particular unit and recommended the customer not go forward with any repairs and it will be costly and once parts are installed, they cannot be removed and refunded. I tested temps in the FC=5 degrees and RC=37 degrees. The unit is currently operating as designed minus the water in the bottom of the RC section. Customer agreed to not repair the unit and signed for the receipt. No water leaks observed during service other than the water in the fresh foods section, job completed."

Arrived on site to test unit for shutting itself off. Found in diagnostics unit was not draining properly. Found drain tube was about 3ft into drain pipe. Advised 4 1/2 inches is the recommended amount of tubing recommended to be inserted into drain pipe. Cut drain hose back and secured with zip ties. Completed diagnostics with no issues. N ok leaks detected. Job complete.

"Arrived on site to test unit for drain pan issues, tested unit found damaged drain pan , replaced drain pan installed high drain loop, tested, unit is now running as designed job completed"

Arrived on site to test unit for leaking. Found overflow pan was full of very soapy water. Showed customer how soapy water indicates over sudsing. Removed water from pan and customer was running unit empty to attempt to mimic leak. Found no high drain loop installed. Installed high drain loop and advised customer to stop using pods and switch to liquid soap as soft water is causing unit to over sud and leaks suds into over flow pan and past lip of tub. Also advised to run periodic cleaning cycles to help prevent soap build up. Job complete.

Arrived on site to test unit for chalky substance on dishes. Found customer is using rinse aid and pods. Found calcium build up on heating element. Home does not have a soft water or water filtration system. Advised white residue is calcium build from hard water. Customer has dishwasher running and she stated this is only the 3rd time using. Advised to run empty cycle with white vinegar to removed any calcium build up in water supply lines as water has been sitting during building of home and needs to be flushed through. No leaks detected. Job complete.

"Arrived on site to test unit for squeaking noise, tested unit found blower wheel is stripped on motor shaft, rear bearings ceased, broke out blower wheel, replaced motor, blower whee and bearings, belt and pulley from repair kit, tested unit, unit is now running as designed, customer stated that it has never been this quiet, job complete"

"Arrived on site to test unit for long dry times, tested unit with vent tester and found is completely restricted, removed vent and ran test, it passed, advised customer to vent cleaner and have it addressed, do not recommend running unit until the restriction has been removed, job complete"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor is not engaging, replaced sump and motor assembly, tested unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for failed gasket, tested unit found torn gasket, replaced gasket advised customer to allow 24 hour before using dryer again so the adhesive can dry, job completed"

Arrived on site to install door magnet to resolve light staying on in unit. Install magnet and tested unit. Adjusted magnet position and silicon in place. Unit working as designed. Repair completed.

"Arrived on site to diagnose refrigerator with low ice production. Customer said they were only getting a handful of cubes daily. I checked temps and found RC at 37, and FC got to 5 before I left. I tested the icemaker and verified it was working properly. Called tech line and spoke with Butch, SR7736210059. Unit has a minimum of 100 minute harvest time, which increases with usage, and is dependant on temp. I advised the customer of my findings and what to expect as far as production. Advised to keep airflow channel clear to allow for proper circulation to allow temps to maintain. No further failures found at this time. Customer will follow up if they do not get increased production. Call complete."

Arrived on site to install new tub ring on washer leaking water. Removed lid and installed new tub ring. Tested with softener valve activation and confirmed no further leaks present. Repair completed.

"Arrived on site to diagnose washer making a high pitched screech when spinning. Customer showed me video of the sound, which sounded like a high pitched screech, coming from the rotating assembly. I replaced the gearcase to remove the noise. Tested and found no abnormal noise present. Customer advised to follow up if issue returns. Repair completed."

Arrived onsite for washer leaking. I put the unit in diagnostics mode and when the water was dispensing it was hitting the top of the washer lid. On inspection I found that the water chute has 9 holes in it and they were clogged with calcium that made the hole smaller that created a strong stream that was shooting out of the washer. Cleaned the calcium out of the holes and retested the unit. The unit is working as designed now and ther3 is no more water leaks now.

Arrived onsite for IM not working. On inspection found ice over arm of the ice maker and on the side of the tray. I saw that the fill tube was iced over so I steamed it out. I then looked in the fill tube and I could barely see the hole where the water enters the chute. I steamed it and a calcium piece came out. I could half of it the hole now. I steamed it some more and the rest of the calcium came out. Reassembled the IM and called for water. The tray filled up and no water came out the side. No water leaks detected during service.

Arrived onsite for burner not igniting. On inspection found that the right front burner was not igniting in timely manner. I saw the spark was sparking side ways causing the burner not to ignite. I repositioned the cap on the burner to make the igniter spark up to the cap. It is working as designed now but if the issue comes back the igniter needs to be replaced.

"Arrived on site to test unit for long dry times, tested unit with vent tester and found is completely restricted, removed vent and ran test, it passed, advised customer to contact landlord and have it addressed, do not recommend running unit until the restriction has been removed, job complete"

Arrived onsite for dishwasher tub replacement. Unit was in a storage. Disassembled and transferred components to new tub. Inspected tub and unit is complete. Transferred mod/sn tag to new tub. Job complete

Arrived onsite for new cooktop not functioning properly. Upon arrival inspected unit. Found both center burners not functioning correctly. Found Center rear needed conversion and center front had faulty orifice. Replaced both. Tested all burners and unit is now functioning properly. Job complete

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was dishwasher leaking. Customer had a bath towel under to catch the water and the towel was soaked. I found that the door gasket was not properly sealing. I replaced the gasket and tested unit is now operating as expected. I left the kickplate off and due to being soaked in water and asked the customer to let it dry before reinstalling it. No leaks where observed during service."

Arrived onsite for previously diagnosed parts. Installed the gearcase and tested the unit in diagnostics mode. The unit is operating as designed and no water leaks detected during installation.

"Arrived onsite for door falling down. Upon arrival inspected unit. Shifted unit to inspect hinges and right hinge fell apart, hinges failed. Replaced right hinge. Tested unit and unit is functioning properly. Customer tried and approved. Job complete"

"Arrived on site to test unit for screeching sound. Found belt was stretched causing slippage on cam. Replaced cam, bel and run cap. Unit now working as designed. No signs of gearcase failure. No leaks detected. Job complete."

"Arrived on site and replaced previously diagnosed gearcase, slider, suspension and left hinge. Ran calibration and completed diagnostics with no issues. No leaks detected. Job complete."

Arrived onsite for a DW that is not drying the dishes properly upon arrival I noticed the the DW was leaning forward and was not secured in place properly. I contacted this and began testing the unit. I found that t6e heating element was good and the drain hose was clear and the drain pump opened as designed nothing clogging the disposal either and the wash motor ran with no issue. I did however advise the customer to start using rinse aid to help the dishes dry better it would not get rid of all of the water left behind but it will help. I also found out that they had a water softener on the home which means they have to use less detergent I advise them on this they seemed receptive to the advice and will follow through with it. job complete

Arrived onsite for a dishwasher thats not draining. I found multiple F8E4 stored error codes and the overflow pan full of water. The fill valve is not weeping water at this time. I found the customer had an RO system connected to a Y fitting along with the dishwasher drain tube at the disposal. I explained to the customer the issues that this will cause. The customer stated they no longer want the RO system and will have it removed. I was able to turn the drain pump on and it emptied all the water from the tub. I ran the service cycle and the machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the inner door panel being damaged/dented, I removed and replaced the inner door panel and transferred existing parts from the old panel and tested. Unit is operating as designed with no error codes. No water leaks observed during service, job completed."

Arrived onsite for dishwasher condensation. Upon arrival inspected unit. Found gasket warped on left side where customer was experiencing condensation and drip. Replaced gasket. Tested unit and unit is now functioning properly. No signs of leaking or condensation as before. Customer will monitor. Job complete

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found drainage knockout still intact. Removed knockout and tested. Unit is now functioning properly. Job complete

Arrived onsite for washer leaking oil. Upon arrival inspected unit. Found capacitor failed and leaking fluid. Replaced capacitor and tested. Unit is now functioning properly properly. Job complete

Arrived on site for not making ice. . Upon arrival inspected unit and found water on tray but not freezing. Found poor airflow from ice box. Removed evaporator and found piece of ice blocking air flow. Removed ice and test unit. Am now getting correct air circulation. Unit is operating as designed job complete

"Arrived on site. Per customer unit stopped making ice,food thawing in freezer and ice build up on evaporator cover,customer defrosted unit and unit is freezing and making ice. Removed evaporator cover found brown wire from harness assembly to heater harness not making a good connection brown lead wire sticking out of harness inserted lead fully into harness good connection after repair."

Arrived on site for dead oven . Found thermal fuse and TOD thermostat had failed . Replaced TOD and fuse . Unit is now heating up . Job complete

"Arrived on site to test unit for water leak, tested unit found all components engaging properly in diagnostics, opened dishwasher and found excessive suds, customer was rinsing dishes with dish soap before loading in unit causing excessive suds, inspected gasket and found it sealing properly, split door inspected vent and dispenser, did not find any water trails, explained to customer how to load properly to prevent spray arm restriction that could also lead to leaks, also noticed that customer was not using any rinse aid, stated to customer that rinse aid must be used for optimal performance, no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found water is backing up in the drain, advised customer to hire a professional to clean out, unit is running as designed job complete"

Arrived on site to install new links and springs for dishwasher with failed link. Replaced both sides link ropes and the springs on both side. Tested and confirmed noises are gone and unit is functioning properly.Repair completed.

Arrived on site to replaced both orifice holders and convert new holders to LP . Also found one of knobs missing stem insert. New to order new orfice holder due to being damaged . ordrng 1 W11380561 (Knob) and 1 W11380562 (Knob)

"Arrived on site for no cool. Removed evaporator cover,partial frost pattern,found no traces of dye,removed compressor cover found no,traces of dye. Checked pressures,dye is in system,dye leaked out while installing hoses,low side reading -15 high side 50 sprayed solution on joints no leaks.

"KUID508ESS1 Arrived to instal previously diagnosed and ordered parts. I found the compressor had rusted out and there was no refrigerant within the system. I removed and replaced the compressor, non-dye drier and service port. During the pert replacement, I found the condenser tubing, both at the plate and in the unit area, were severely corroded. I replaced the condenser and then vacuumed the system. The unit operated as designed, no leaks observed during service. ; ordrng 1 WPW10511923 (Bin Sensor)"

"Arrived on site for lights flashing diagnosed a defective led control

Arrived on site for a refrigerator that in not making ice. Upon inspection I found that this was due to a leak at the water tank.

"Arrived on site ,replaced range control . Test range , all checked normal. Job complete.

"Arrive onsite for a washer that will not go into wash. Upon installation I found that the gearcase was leaking and the pulley and belt were both sock in oil. replace the gearcase, belt, pulley and mode shifter. ordrng 1 WH03X33729 (Gearcase) and 1 WH03X30517 (MODE SHIFTER) and 1 WH03X32097 (TRANSMISSION PULLEY & NUT) and 1 WH01X27538 (BELT DRIVE)"

Arrived onsite and replaced the replacement glass cooktop

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit being serviced is the stand alone freezer (built-in) and I corrected the model/serial numbers in the ticket. I tested temps in the freezer and found it to be 5 degrees. I removed the evap cover and found a good frost pattern, but the defrost element appeared to be shorted. I checked ohms reading and found the element out of range. Customer advised the ice maker is leaving black specs in the ice and provided an ice cube that had the specs in it. No water leaks observed during service.; ordrng 1 W11510803 (Ice maker) and 1 WP3-80405-003 (Defrost heater) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite and found unit throwing Le error code determined no physical obstructions. Found short in stator causing braking during attempted motion and bad friction which damaged rotor and stator. Completed repair and tested. All checks good. Advised customer on findings and repair. Unit is now operating as designed.

"Arrived on site to test unit for not heating properly, unit is calibrated 20 degrees but is not reaching temp heating element are good, ordering control and oven sensor, ordrng 1 W11536794 (Control) and 1 WPW10181986 (Oven sensor)"

Arrived on site to install parts diagnosed by previous tech. Installed new tubing and tested. Unit is now operating as designed. No leaks where observed during service. Job completed

"Arrived on site to test unit not operating properly, tested unit found cam is not disengaging do to shift actuator is stripped causing causing capacitor to weaken,

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not making ice. Retrieved temps in the. Freezer 5? and refrigerator 37?. I then tested the icemaker and unit was operating as designed, found that the ice maker shut off arm was in the off position.

"Arrived onsite for MW not heating. Gain access to the MW and tested the magnetron, capacitor and the diode, they all tested good. Tested between p26-2 to interlock blue wire, testing the transformer and there was 12m ohms. Ordering the transformer and a interlock switch. ordrng 1 WP4375286 (Transformer)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer timer not working properly. Tested and found that the timer was like grinding while turning the knob. I replaced timer and tested. Unit is now operating as designed.

"Arrived onsite and discussed failure with customer, determined that the symptoms did not match rail failure and that frost had not accumulated anywhere ever except the top of the FC evap and in the evap fan space. Also temps seemed to be climbing and things soft in freezer. Exposed evap and determined only partial frost pattern indicating cooling loss. ordrng 1 W11492867 (Evap rC) and 1 W10276644 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 W10841140 (Clear silicone) and 1 Shim (Shim)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was tried to start a wash cycle and unit would fill for a couple of seconds and then stopped with error code F and beeping. I entered diagnostics snd found no stored error codes. Ran a diagnostics cycle and everything checked good. Ran a quarter wash with no clothes and unit was working perfectly fine. Called techline and spoke to Rich SR#7736205299 and they had no advice on any parts at the moment. Unit is operating as designed and no leaks where observed during service. Job completed.

"Arrived on site for leaking from upper icemaker fill tube and filter housing . Shut ice maker off . Ordering tube and housi;g ; ordrng 1 W11212166 (IM fill tube) and 1 W10757851 (Emitter control)"

"WRV986FDEM01 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the prior service damaged FC light switch and verified operation. Testing the unit, I found no faults within any sensors, fans, harness and control parts, nor any other computational systems. The FC defrost circuit had the expected continuity and resistance measurement and manual defrost voltage testing was operational. The feet were not set, but may have been prior and I squared and leveled the chassis, requiring over 1/2 of front-end lift. The doors were incorrectly aligned and I corrected all RC door alignment. Finding no other faults, I suspect the issue was with an item(s) that may have blocked complete FC door closing, as the ice development within the FC evaporator is atypical of other issues found with this type of chassis. I coached the customer on frontal FC item placement.

"Arrived on site to inspect range cooktop display indicators not turning. Off while unit is off. Upon further inspection, I found the display showing the hot surface/cooktop on indicators lit up but the unit is off. I pulled the unit out and removed he back cover to expose the cooktop switches and found the front right burner switch with a burnout mark. I unplugged the switch and the display indicators turned off. I removed and replaced the switch and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect range ignitors clicking all the time. Upon further inspection, I found the unit unplugged and plugged it back in. Tested all the cooktops burners and the oven and unit is operating as designed. The customer advised that the cooktop burner ignitors were constantly arcing even when they werent using the unit. I tested several times and could not get the unit to duplicate the complaint. I removed and replaced the spark module and retested and unit continues to operate as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they have been finding a large amount of water coming from under the unit and around the sides. I placed the unit in diagnostics and tested. I removed the back panel and once the unit filled, I advanced to engage the drain pump and found no signs of a leak and there were no leaks within the valve hoses. I tested the unit several times with the customer present and never found a leak. When I went to put the unit back in its space, I found a small amount of water on the floor where the door was positioned over the puddle. I found the door is leaking at the bottom of the bellow. I found a small amount of debris on the bottom section the inner glass that was causing a break in the seal and water was leaking out. Customer cleaned the bellow and inner glass and I retested and unit is no longer leaking. I recommended the customer monitor the unit and if it leaks anymore to contact our office to schedule service, at which time, the bellow will need to be replaced.

"Arrived on site to inspect range oven not heating. Upon further inspection, I placed the unit in diagnostics and checked for codes and found F2E1. Also found the key tone was turned off. I cleared the code and tested the components and all are functioning properly. Once out of diagnostics, I went into the tools/options and reset the control and turned the key tones back on and tested the unit in Bake at 350 degrees. The unit reached temp and is operating as designed. I tested the bottom drawer and it too is operating as designed. I advised the customer that the unit had the error code indicating there was a stuck key on the control panel, but since resetting the control, the u;it is operating as designed.

Arrived on site to test unit for temp not being correct. Customer stated inspector found temps to be off 25 degrees. Heated both ovens to 350 and found temps were correct. Also found elements cycling as designed. Unit is working as designed. Job complete.

"Arrived on site to follow up on washer that was not properly starting most cycles. Customer also got a flashing F6E2 error as well. Checked in diagnostic and confirmed presence of F6E2, which is UI cant hear control. Ui has already been replaced, leaving control as likely cause. Replaced control and verified I could start multiple cycles with no issues.

"Arrived on site for stuck on sensing. Upon arrival ran diagnostics and got error codes F5-E1 lid switch, F2-E1 stuck key, F7-E1 basket speed fault, F0-E5 out of balance. Ran manual test and all components operate except spin. Found hub has failed. Need to replace hub. Replaced hub . Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete /

Arrived on site for making grinding noise. Upon arrival test unit. Found wash motor is vibrating loud. Need to replace wash motor.

"Arrived onsite for oven not heating. On inspection the upper oven is working and the lower one is not. Tested the temp sensor was 1k and the heating element was 16 ohms. Tested the glow igniter was OL, replaced the igniter and it is operating as designed and no gas leaks detected during inspection.

"MDB8959SKZ0 Arrived to inspect no water entering and burning odor. Service test mode had F10E2 stored in memory. I found no issues with the element and it had the appearance of dry operation. I found debris within the drain and circulation pumps and removed. The control would not effectively operate within service test mode and I suspected the debris had locked motors, causing control overheat and failure, compounded by excessive heat soak from over detergenting, cause by pre-measured pods. After replacing the control, the unit resumed normal operations. No leaks observed during service.

"110.61202010 Arrived to inspect noise. I found the roller wheel in the left rear had failed and was freely spinning on the hub. There were signs of excessive back pressure as well. I R/R the dryer rebuild kit and removed all lint from within the chassis. The unit would heat, but due to extremely restricted flow, would short cycle. I advised the customer to have the venting cleaned out prior to any attempted use. Operational test with vent off, good.