Service History 167

"Arrived on site and inspected dryer and found it will not stop cycle and timer continues moving into next cycle. Replaced timer and it will now start at the end of the cycle when it is supposed to, job complete"

"Arrived onsite for washer not functioning correctly. Upon arrival put unit in diagnostics and found stored error code F7E 6 motor fault. Put unit in diagnostics and not functioning in agitation. Inspected underneath unit and found faulty actuator. Per whirlpool service pointer, must replace actuator. Lid was latching but bringing back just in case. Office to reschedule. ; ordrng 1 W10913953 (actuator)"

Arrived on site to test unit for not heating. Found bad magnetron.

"Arrived on site to inspect unit for not heating, upon inspection found no voltage to elements. Replaced voltage and tested, all voltage was stopped by a bad ToD. Ordering tod. Office to reschedule ; ordrng 1 4449751 (Tod)"

Arrived onsite for washer leaving clothes sopping wet and some water in the tub at the end of the cycle. Upon inspection I found one or more of the suspension rods was failing causing the unit to bang around and throw an off balance load error.The unit is working as designed at this time and no leaks were detected during time of service. I advised the customer to monitor the unit to ensure there are no other issues.

"Arrived on site to inspect unit for not cooling normally. Upon inspection found the unit in the beginning of a defrost error, amps for defrost heater was 5.35

"Arrived on site to replace previously diagnosed control and evap thermistor. Replaced parts, tested unit, unit works good.

"Arrived on site for an ice maker dispenser motor not working. I gained access to the motor and found the crusher motor stripped and not rotating. I tried to get the driver off but could not. Do to this I quoted the customer a rebuild on the motor assembly. I am ordering all parts and office will have to reach out to reschedule. ; ordrng 1 WR17X12323 (Cover Motor Back) and 1 WR60X10258 (Ice Dispenser Crusher Motor)"

Arrived onsite for unit not heating. Looked at the unit. Upon further inspection. Found that the capacitor and diode had burned up. Replaced both parts. Tested the unit. Unit tested good. No issues at this time. Job complete

Arrived on site for AIG DW clips on side rack not holding it. Found top rack right side wheels were not staying locked in position. Removed wheel and replaced with new wheels. Adjusters no longer slide out of mount to hold clip in place. Customer will confirm once a full load of cups and other items to wash are placed on rack to ensure clip / wheels stay in place. Job completed.

"Arrived on site and inspected refrigerator and found door is closing properly, no issues found.

Arrived on job to replace previously diagnosed parts. After replacement test operation. No movement RO leaks.

"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, the customer advised that the unit intermittently trips the breaker. Also advised that the freezer upper drawer jumps off track. I found the drawer wheels old and worn and when I looked the part number up, I found that it is discontinued. I advised the customer that when pushing the drawer back into place to push it back with the door and it will stay on track and to pull it from the middle of the drawer when pulling it out and not from the sides to keep it on track. My notes on the ticket report that the breaker trips when the door is opened. I tested the door switches and could not duplicate the issue as the breaker never tripped.

"Arrived on site to inspect range error codes. Upon further inspection, the customer advised that the unit oven will start to heat then the error code pops up as F1E0. I placed the unit in diagnostics and checked error codes and found the F1E0. I tested the cooktop and all burners are operating as designed. I tested the bake mode and it began to heat as well. Per the tech sheet for the error code, the main control needs to be replaced. I am ordering the main control and office to schedule return service due to the availability of the part. No gas leaks detected during service.; ordrng 1 W11258611 (Main control)"

"Arrived onsite for range not functioning. Upon inspection found LF burner not functioning. Found failed burner harness, receptical and burner. Ordering parts, office to reschedule .; ordrng 1 814399 (receptical,surf.unit) and 1 W11396790 (LF BURNER )"

"Arrived on site for strong gas smell. Found unit is natural gas set up , customer is on LP. Customer need to convert to LP .

Arrived on site to replace center valve and center orifice holder. Replaced both parts and installed new LP orifices. Test unit and unit still not working correctly. Unit will not ignite on simmer but when you go to power high center simmer and outer burner working correctly. ; O-emld tckt

"Arrived onsite to replace previously diagnosed parts. Replaced main control, panel, and display. Tested unit and unit is functioning properly. Job complete"

Arrived on site for wet clothes at end of cycle . Found Actuator had failed . Ordering actuator. No water leaks detected at time of service. Call to set return ; ordrng 1 W10913953 (Actuator)

Arrived on site to test unit for uit giving f96 cooling fan. Test unit and both ovens pre heating to 350 job complete.

Arrived on site to replace sump and motor. Replaced sump and motor test unit for leaks no leaks present at this time unit working as designed

Arrived on site To replace valve and igniter. Replaced both parts test unit and unit test good job complete. No leaks present at this time

"Arrived onsite for washer error code LF and not completing cycle. Upon inspection put unit in diagnostics and found stored error code for Long fill, inlet water temperature and spin limit by water temperature. Tested unit and found faulty fill valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Job complete"

"Arrived on site . Replaced latch assembly. Checked bracket of latch with straight edge . Checked door liner , range front ,liner . All checked normal. Couldnt find fault with hinges ( which have been replaced ) and no faults with receivers . When unit is cold before pre heat door will close and activate switch bye itself . When heating at about 350 door wil close but need to be tapped gently . At about 425 door need to be held close to activate switch . Will need to call tech line to document. No gas leaks detected at time of service. ; O-emld tckt"

"Arrived on site for no drain . Ran diagnostics got 5-2, 8-1, 8-3 error codes . 2nd vale making a lot of noise in test . Also when in high spin ,getting squealing noise . Unit is stacked . Ordering 2 nd man latch if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W11316250 (Latch) and 1 2 man"

Arrived on site for extending wash times and issues with UI console . Found unit with steam mode turned on ( extended wash times when on ) also found lights on UI staying on . Ordering console and returning with control if needed . Call to set return No water leaks detected at time of service.; O-emld tckt

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to install the control panel due to the F2E1 error code and not being able to place the unit in diagnostics. I found that the part sent with me was the incorrect part and will have to re-order. Also found that the inner MW light is not working. After inspecting, I found that the bulb is burnt out. I am ordering the control panel, bulb and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service due to the availability of parts. ; ordrng 1 W11229663 (Control panel) and 2 W10886919 (Bulb)s"

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to replace right rear valve and switch harness and knob. Replaced all parts test unit for leaks no leaks present job complete.

"Arrived on site to inspect freezer temps. Upon further inspection, the customer advised that after the control was replaced, the unit began to cool and eventually it stopped. I tested temps using my multimeter with thermal lead and found the temps at 39 degrees and the control setting on recommended temp. Removed the evap cover and found frost/ice built up on the evaporator. Placed the unit in diagnostics and tested the heating element and it is getting 120V and operating as designed. Tested the defrost thermistor and found it out of range. I removed and replaced the thermistor and retested and unit is operating as designed. I recommended that the customer turn the power off and allow it to defrost 24-36 hours before turning it back on to allow all frost/ice to melt from the evaporator. No water connected to the unit, job completed."

"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, the customer demonstrated how the water will dispense, but after a few seconds, it stops. He advised that he removed the left hinge cover to check the sensor and sometimes it would work. I inspected the hinge cover and found the mounts broken so the sensor is detecting that the cover is not present. I demonstrated to the customer how the sensor detects the cover missing by dispensing water and moving the cover and the water stops. Also, I found the ice maker stuck in harvest and would need to be replaced.

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker fill tube cracking and the filter base being damaged, I removed and replaced the both and tested the ice maker & fill tube. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace control board. Replaced board test unit and unit test good Job complete. Light turning on and off

"Arrived on site to inspect cooktop burner cap pieces loose. Upon further inspection, I found the center and right front burner caps were switched. Customer requested that the center and right front orifice holders and burner heads be replaced due to them being too dirty to clean.I am ordering the center orifice holder and burner head and the right front orifice holder and burner head and CNOTE-LSO PER CUSTOMER REQUEST office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11173537 (Front right orifice holder) and 1 W10625853 (Center orifice holder) and 1 W10836409 (Center burner head) and 1 W10631209 (Burner head right front) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for broken door bin. Replaced bin, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to test unit for lettering coming off cooktop. Spoke with claims and got the ok to replace. Replaced cooktop, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to test unit for stuck screen. Found console was stuck saying oven ready since 5:30pm. Was able to put unit into diagnostics. No stored error codes. All functions are currently operating as designed. Recommend replacing control and console together. Office to reschedule. ; ordrng 1 W11261167 (Appliance manager) and 1 W11297728 (Console) and 1 W10859573 (Oven sensor)

Arrived on site to test unit for lower oven door issues. Found left hinge was missing screws. Found one screw and attempted to secure but threads on hinge are stripped. Needing hinges and screws to fix issue. Office to reschedule. ; ordrng 1 WB10X26766 (RH hinge) and 1 WB10X25637 (LH hinge) and 4 WB01T10008 (Screw)s

"Arrived on site for a wall oven with the UI being frozen up. Upon arrival I found the console unresponsive. I cycled the power at the breaker and kept it off for about two minutes. Once I turned it back on the console became responsive. I put the unit into diagnostics mode and found no stored error codes. I activated each load and found them running as designed. The customer also stated he felt the unit was getting over temps. I preheated both the lower and upper oven and found both reaching the proper temp average. I informed the customer on how small power surges and such can cause situations like this on the console, and sometimes resetting the breaker is all you need to do. I then walked him through how the oven fluctuates in temperature, for I noticed he was using a small metal thermostat to measure the temperature. I informed him that per the user care guide you cannot use those thermostats to measure temps in the oven. I advised him on what a customer instruct entails and that he has used his today."

Arrived onsite and found unit operating with failed latch.

"Arrived on job to replace previously diagnosed parts. ; ordrng 1 WH20X23194 (washing machine moto)"

Arrived on site for THE UNIT IS OUT OF BALANCE--SOMETHING INSIDE TUB IS LOOSE--F5 ERROR CODE AND IT WILL STOP WORK TRIED RESETTING AND CUTTING IT AT THE BREAKER AND IT WONT CLEAR. Placed in diagnostics and F5E3 came on. Lid lock error. Checked connector to board for lid lock and it was seated properly. Powered down washer and disconnected lid lock connector. Waited for hard reset. Plugged back in and allowed washer to reboot. Plugged in lid lock connector and lid lock error came on again. Quoted customer for a new lid lock $118.74 plus labor $195.75 and tax making total $340.44. Customer was not ready to move forward with the repair. Collected service fee by CC. May call us later or within 30 days to have repair completed. Job completed.

"(CH) Arrived on site for Foods freezing in RC. Upon arrival confirmed customer complaint. The unit RC was set to 44 degrees but when I tested it was at 32 degrees. I then ran the following tests: Test 24: 49.2, test 25&26 no readings, test 30: 18.77. After disassembly and testing all components I found a 3 thermistor as well as main control shorted and not registering cooling temps. Need office to reschedule after autho and parts availability is known. ; ordrng 3 WR55X10025 (Thermistor)s and 1 WR55X37006 (Control)"

Arrived on site for microwave not working past 2 seconds after being turned on to heat. Upon arrival I found a lot of grease covering multiple areas of the unit. After disassembly I found multiple parts and hardware broken and covered in grease. I found relay on control starting to break off. Grease was covering all connections on board and the relay connections had an green funky build up. Found interlock switchs all functioning but interlock modeling is worn on the bottom lock.. Office to reach if ahs gives autho for repairs. ; ordrng 1 W10166191 (Panel assy) and 1 W10166184 (Bracket) and 1 W10166188 (Control assy)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found a burn mark inside the icemaker as well as on the harness so I replaced both icemaker and harness and tested the unit. The unit again to fill, harvest and operate as designed. Call complete."

(CH) Arrived on site to diagnose microwave. Upon arrival found 120V coming from outlet and microwave control fully operational. I ran a heat test with a glass of water and found the unit heating as designed. The unit appears to be in perfect mechanical condition. Call complete.

"(CH) Arrived on site for range not operating. Upon arrival found breaker to range was tripped. After restoring power found 240V going to outlet. Inspected range and found terminal block, power cord, and main harness assembly had been burnt. Without a proper harness connection we couldnt test main control and verify if its operating as needed. . ; ordrng 1 W10111796 (Main harness) and 1 W10840298 (Main control (black))"

Arrived on site for a dryer that is not dry and close. Inspected unit and work area. Customer stated that the unit is taking 2 to 3 dry cycles in order to dry her clothes. Tested unit in a time dry cycle on high heat and found unit turning and heating. Found the vent hose had a kink in the pose Tangela causing an airflow restriction. Removed the vent hose and ran the unit. Found unit venting properly. I did advise the customer to potentially shorten their vent hose due to limited area where dryer sits and has to vent out. Unit is working as designed. Call complete.

(CH) Arrived on site for washer not agitating. Upon arrival confirmed issue and checked the actuator to find it slipped out of place. Replaced the actuator with the older model to ensure proper function. Reassembled and tested unit to find it operating as intended. Call complete.

Arrived on site for a dishwasher that?s not draining. Inspected unit and work area. Confirmed customers complaining that the dishwasher would not pump out water. Removed drain pump and found one small piece of glass in the drain pump area reattach the drain pump and test the unit again the unit still would not drain. Remove the drain hose from the sink and found a hair clump at the end of he hose restricting water flow. Removed obstruction from the hose and tested the unit again. The unit began draining as designed.

Arrived on site for an oven that has no power at the control panel. Inspected unit and work area. The customer advised that she can open either microwave or oven doors and the lights come on but the touchpad is unresponsive. Removed the unit from the wall and unplugged the control panel. Tested voltage going to the control panel and found 14 V DC going to the user interface. Plugged the control panel back in and everything began to illuminate. Placed the unit back in the wall and tested the unit on microwave and lower oven cycles. Both began to heat and work as designed. Advised the customer that all she needed to do was power cycle the unit. The customer is unaware of which breaker is for her oven and that?s why that was not done. Went over user care guide and the unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Upon further inspection I found the cooktop not accessible for one technician. In order to safely remove the unit preventing damage and injury I am ordering a second technician to service the unit. Office to reschedule. ; ordrng 1 CNOTE (Two Man Job)

"Arrived on site and inspected refrigerator and found fresh food temperature is showing 41, there is no food items in the freezer to check temperature with however there is frozen bottle of water and frozen ice packs and ice cubes in the icemaker. Icemaker has only produced one batch in 24 hours. Icemaker did cycle manually and dropped the ice in the tray and refilled with water. Customer will monitor it for the next 24 hours yes there is no ice production it will need to be replaced

"Arrived on site to test unit for RC not cooling properly. Found evap motor was running very weak. Replaced evap cover, tested unit, unit works good. Customer also stated water wont always dispensing. Issue is intermittent. Found main inlet valve connection had wire not fully sitting into connection housing. Set wire properly into connection, tested unit, unit works good. Checked pressure and found water at 72psi. Filter head heater also tested good. Temp in FC was great. If dispenser issue persists recommend replacing valves and filter head, also installing a pressure regulator. No leaks detected. Job complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the actuator failure, I removed and replaced the actuator and calibrated. Tested unit in diagnostics and it operated as designed. No water leaks observed during service, job completed"

Arrived on site to diagnose a dishwasher that is not filling with water. Found faulty inlet valve and control. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

Arrived onsite for refrigerator making abnormal noises. Upon inspection I found the unit to be making a metal on metal vibrating noise. I found the noise to be coming from the condenser area under the RC side of the unit. I adjusted the brackets at the front of the unit and the noise went away. The customer had concerns about the ice maker not producing but I found the ice bin full at the time of Service. The customer also has concerns with the food in the RC spoiling faster than it should. I found the diffuser thermistor out of range so I replaced the diffuser. I advised the customer to monitor the unit over the weekend. No leaks detected during time of service. Job complete.

Arrived on site to diagnose a dishwasher that is leaking. Found pump assembly leaking and replaced pump. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site to replace previously ordered parts for microwave. Replaced clock display control and tested unit. Found all is functioning properly at this time.

Arrived onsite to replace previously diagnosed part. Replaced Heater and cover. Power cycled unit. Unit is functioning properly. Job complete

Arrived on site to diagnose washer that is not progressing past sensing. Ran unit in diagnostic mode and found F8E1 error for long fill. Ran unit and found no cold water coming in. Disconnected water line and ran into tub and found good water pressure. Replaced inlet valve and retested. Verified unit is running a designed. No water leaks found. Call complete.

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a bowl of water for 30 seconds and the water was hot when time finished. I removed the unit from the wall and removed the cover. Tested the switches. Mag/cap/diode and all components are operating as designed. I found the cabinet light was burnt out. Checked voltage to the socket and got 120V. I advised the customer that the unit is operating as designed and no repairs are needed at this time other than replacing the bulb. Customer advised that they would purchase a bulb and replace it. Job completed."

"Arrived on site to install previously diagnosed parts. Found top interlock was completely missing along with mounting screw that holds interlock in place. Lower interlock was in place and wired. Went ahead and removed lower interlock and installed new lower interlock, but couldnt install the upper interlock without knowing the wire sequence to the actual switches. I used one of the screws (8169479) that was previously ordered that matches the torque screw, but the new matching screw is a Phillips head screw. The new flat head Phillips screw fits into the interlock just like the flat head torque screw does. Tried calling WP tech line for assistance to wire in upper interlock, but they werent sure how the sequence went either because the interlock kit changes the sequence. They were going back and fourth between manuals to try and assist me. Ive mounted the top interlock (not wired) so when we return we will already have interlocks on site and installed. Again, Ive mounted the new lower interlock so its ready to be wired. Bottom interlock was also replaced today. We will return with all previously ordered parts JIC. ; O-emld tckt"

Arrived on job to replace previously diagnosed part of cover this is a separate issue from the not cleaning.

Arrived on site to test unit for lights small flickering on low setting. Test voltage and getting 120 on high and 67 on low. Advised customer is normal due to LED bulb getting half of volts lower hertz job complete.

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.

"Arrived on site and Inspected Washer and use a screwdriver to ensure plunger on detergent reservoir is operating. Ran diagnostic cycle test 10 an allowed dosing pump to run for the entire five minutes. Detergent can be seen inside drawer funnel. Then added water with test one and there are suds inside washer detergent dispenser seems to be working at this time, showed customer how to change detergent concentration on the user interface if needed

Arrived onsite for refrigerator not cooling in both sections. Upon inspection found compressor would kick on for about 5 seconds then cut off. Checked amps and was pulling 13 amps on startup then drop to 0. Check compressor windings and did not see signs of burnout. Used truck stock start device (WPW10197428)and tested. Unit started with no problem and was holding constant at 1.4 amps and unit was cooling. Contacted customer 5 hrs later and unit was already making ice and froze a bottle of water in the freezer. Unit is functioning properly at this time. Job complete

Arrived on site to test unit for unit not starting. Found door not hitting switch holder. Secured switch holder test unit and unit test good job complete.

Arrived onsite for microwave not heating. I confirmed the complaint and found the diode slightly burned so I replaced the diode and tested the unit. The unit still did not heat. I pulled the unit and installed the magnetron and capacitor and tested the unit again. The unit is working and heating as designed at this time. Failure most likely caused by excessive grease build up within the unit.Job complete.

Arrived onsite for refrigerator making knocking noise. Upon inspection found no identifiable source of noise. Called tech line for assistance. Sealed system has been replaced and tech expressed different sounds are listed in normal operational noises in use and care guide. Unit is cooling properly. No recommended procedure to fix noise complaint. SR#7731324020. Job complete

Arrived on site to test unit for unit not heating. Test unit and found element working as designed advised customer to use rinse aid to help unit dry better job complete.

"Arrived onsite for ice maker clumping. Upon arrival found unit chute not making good connection, removed and adjusted. Unit is now operating as designed. Found meat drawer had damaged harness let customer know it could cause further issue

Arrived onsite and replaced the door to repair. Unit is now operating as designed. All checks good.

"Arrived onsite for unit having error codes. Looked at the unit and it had a lot of error codes. Erased error codes. Unplugged the unit for about 1min. Also noticed that the tub and basket was not sitting leveled causing the tub to hit the back of the unit very easily, as customers floor is on a broken piece of sloped slab within the laundry room. Re leveled the unit. Tested unit in automatic diagnostics and unit passed. Put unit in drain and spin, and unit passed with no error codes. No issues at this time. Let customer know that they may need to get the unit more leveled with someone to take the time to get it accurate because of the flooring. Job complete"

"Arrived on site to inspect unit for not sealing normally, upon inspection found a huge piece of ice and lots of frost in freezer, drain pan had begun to overflow and drain into freezer, cleared all ice and sucked water from evap pan, poured water through drain with no issues. All functions returned. Complete"

Arrived on job for complaints of warm temperature. Found the overload not working. Replaced overload and tested. No leaks detected at time of service

"Arrived onsite for range not functioning. Upon inspection found failed wiring harness and power cord. Harness is covered but power cord is not. Advised customer and customer wants to reach out to builder to replace cord. Unit may also need control. Returning with harness, control and bake element. Return appointment pending customer obtaining four prong power cord. Office to reschedule ; O-emld tckt"

"arrived on site and inspected refrigerator and found an air gap on the top left of the freezer door. Took pictures. Used heat gun to re-ship gasket and it will now close properly, job complete"

"Arrived on site to inspect unit for not allowing water in unit, upon inspection found the units float switch out of place and causing issues, realigned float and water entered unit normally. Complete"

Arrived onsite for refrigerator not dispensing ice or water. Upon inspection I found the water fill tube at the top of the unit had split or busted and sprays water onto the top every time the ice maker is filled. I found no water coming through at the dispenser. I am ordering the water tube duel valve and other prescreen parts for return visit. Office to R/S due to part availability. ; ordrng 1 W11415785 (Water tube) and 1 W11043013 (Valve dual) and 1 WPW10300024 (Ice maker)

Arrived onsite and found lighting circuit failed on control. Replaced control. Unit is now operating as designed. All checks good.

"Arrived on site to replace door liner and gasket, after replacing parts and forming gasket, unit tested good."

"Arrived on site to test unit for error code f2(long drain). Found drain pump was seized by piece of cloth burning pump out. Replaced pump, tested unit, unit works good. No leaks detected.

Arrived on job for complaints of icemaker not working and temperature display wrong. Ordered additional parts and made some adjustments will re-evaluate. ; ordrng 1 WP2188820 (temp sensor) and 1 WPW10277450 (icemaker) and 1 WPW10468946 (contrl-box)

"Arrived on site to inspect unit for not working normally without squeaking, upon inspection found the units pulley seized with bad wheels.

Arrived onsite for ice maker only dispensing normal ice. Upon arrival found unit solenoid arm fell from position. Remove and put unit back together with solenoid arm in position. Tested found unit now operating as designed.

"Arrived on site for customer complaint of handle being loose, found set screw was loose on right side, I tightened set screw, unit tested good."

Arrived onsite for dishwasher not drying. Upon inspection of the unit I found No error codes stored in the system. I ran diagnostics and all functions passed with no issues. The customer states that there is no steam at all when the cycle is done. I called techline and spoke to Bruce 7731327632 he advised me that no repair would be needed at this time. The unit is working as designed and no leaks were detected during time of service. Job complete.

"Arrived on site to Inspect unit for not heating, upon inspection found the unit didnt heat at all, replaced thermistor and cutoffs, all functions returned with no issues. Customer will monitor. Complete"

"Arrived on site for customer complaint of unit not being leveled, found floor not level. Instructed customer on how to level floor."

"Arrived onsite for microwave sparking when in use. Upon inspection found unit had high voltage issues. Would need to replace magnetron, capacitor and diode.

Arrived onsite for intermittent light issues in deli drawer. Upon inspection found liner loose and blocking switch from actuating. Removed base liner and secured trim liner. Tested unit and unit is functioning properly. Job complete

Arrived on site for NOT HEATING/DRYING THE DISHES--SOAKING WET AT THE END OF CYCLE-WATER IS COLD-HEAT DRY NOT WORKING. Ran diagnostics and heating element was not hot in sub test 4 after forty seconds. Checked for 120 at board to heater. No voltage. Check resettable TCO ato see if its tripped. It checked good. Ohmed out harness to test the float switch. Float switch was not in range which will not allow voltage to be sent to heating element. Ordered float switch WD21X10519 to return and complete the repair. No leaks detected. 50m21; ordrng 1 WD21X10519 (Float)

Arrived on site and found we had the incorrect control ordered. Ordering the correct control and the office will need to reschedule. ; ordrng 1 W11528350 (Control)

"Arrived on site for customer complaint of SD error code and unit not finishing cycles, found failed hub and bearing was showing signs of failing. I informed customer of hub and bearings. She wanted to repair the hub and see if that would resolve the issue. I replaced hub, ran diagnostic test cycle, unit tested good. If problem continues, will need bearings.

"Arrived on site to inspect washer not powering on. Upon further inspection, I found the unit turned off but the control panel display was showing some digits when it should be blank. Customer advised that they had the vents cleaned and found the vent tube at the back of the unit was full of water. Unit is operating as designed. No lint observed during service, job completed."

Arrived onsite for the unit for the door not closing properly. Looked at the unit and door would not close easily. Upon further inspection. Found that the tub was damaged and causing a bind in the top rack to not allow the door to close fully. Took pic in quick pics. Ordered tub and requested for 2HR. Office to reschedule.; ordrng 1 WPW10681506 (Tub) and 1 Requested (2hrs)

Arrived onsite and installed caps to improve ignition performance due to unscheduled warping. Unit is now operating as designed. Advised customer On repair.

Arrived onsite for unit top rack not working properly to slide out. When looking at the rack. Saw that the rollers had broken off the adjusters. Replaced adjusters. Tested unit. Unit tested good. No issues at this time. Job complete.