Near New Braunfels, TX 78132
Diego G.
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS51EC0AS05
"Arrived on site. Checked for oven door issues. Found door not sealing correctly. Adjusted screws on the door frame, all functions tested ok. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS51EC0AS05
"Arrived on site. Checked for oven door issues. Found door not sealing correctly. Adjusted screws on the door frame, all functions tested ok. Job complete"
Near Round Rock, TX 78665
Jonathan S
Job Details:
12/01/2018
WASHER KENMORE 110.229321
"Arrived on site for washer leaking underneath when in rinse cycle. Customer stated that a fair amount water started leaking from unit when filled up on rinse cycle. Removed fame and jumped lid switch to test unit. Monitor rinse and spin cycle. Ran unit on medium load, watched unit fill, agitate. Ran on large cycle with hot water and monitor. was not able to recreate leak. Spoke with customer on failure.
Near Round Rock, TX 78665
Jonathan S
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDTE104DSS0
"Arrived on site for dishwasher not heating or cleaning dishes. Per diagnostics mode, error 7-1 no heat and 8-1 slow drain. Found wash motor not activating. Tested voltage to wash motor and found with range. Found failed wash motor. Removed failed sump and installed new. Cleaned filter and screen. Performed diagnostics mode and monitor water connection. All tested good, no water leaks present.
Near Round Rock, TX 78665
Jonathan S
Job Details:
12/01/2018
WASHER WHIRLPOOL WFW75HEFW0
"Arrived on site for washer not draining. Customer stated that sometimes after spin cycle clothes are completely wet. Performed diagnostics mode and checked fault code history. Found error F8-E3 overflowing condition. Ran automatic test mode and monitor cycle . Found suds buildup durning test, all cycles did complete in test mode. Inspected drain line. Inspected analog pressure hose and found hose was being pinched. Inspected hose for damages, none found. Corrected hose and tested unit again. All tested good, no water leaks present."
Near Round Rock, TX 78681
Jonathan S
Job Details:
12/01/2018
DISHWASHER MAYTAG MDB7749AWM2
"Arrived on site for dishwasher not powering on. Tested voltage at junction box and found present. Gained access to control and tested voltage at fuse and found present. Disassembled control and found infested with roaches (see SD-QuickPic). Due to infestation warranty is no long valid. Found main control will need to be replaced. (DW135) Service and labor $159.99, control $188.28 , core charge $60.00 plus tax $33.68. Total for repair $441.95 . Customer declined repair at this time. (
Near Austin, TX 78748
Leonardo
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDTE204ESS4
Arrived on site to test unit for door opening when in used. Test unit and found damaged tub not allowing door to latch correctly. Will need to order new tub WPW10681506 and new W11259785 upper track left and right upper track W11259786. Office to reschedule ; ordrng 1 W11259785 (UPPER TRACK LEFT ) and 1 W11259786 (UPPER TRACK RIGHT ) and 1 WPW10681506 (TUB )
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/01/2018
ICE MACHINE KITCHENAID KUIX305ESS2
"Arrived on site for ice machine making odd sounds and not making much ice. Performed diagnostics mode and tested operation. Found water reservoir not in place or screw to wall. Added stainless screw to reservoir. Found set to thin ice, changed to thick. All checks good, no water leaks present."
Near Pflugerville, TX 78660
Jerry C.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF989SDAM01
"WRF989SDAM01 Arrived to instal sealed system components. I removed the compressor and rc evaporator and installed the replacements, including the service port and dye drier. I noted a prior servicer had only installed a low side service port and charged the system without installing a dye drier. I tested the unit and it operated as designed after vacuuming and charging. I adjusted the cabinet to square and leveled the doors. I found the fc door slides out of time and corrected. Operational test good, no leaks observed during service."
Near Austin, TX 78758
Tyler B.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRS322FDAM
"Arrived on sote for no light. R&R fc and RF lights and tested good, no leaks on site"
Near Austin, TX 78726
Tyler B.
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS51ES4ES01
"Arrived on site for no power found fuse blown, and Tco open. R&r fuse and tco and tested good all functions working"
Near Austin, TX 78730
Luis
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KSC24C8EYY02
"Arrived on site for no cool. Checked freezer evaporator,partial frost pattern. Removed fresh food Evap cover checked weld joints no dye on evaporator found traces of dye on heat exchanger and foam around heat exchanger called tech support leak at heat exchanger info sent to product review teamFile #7723560998"
Near Marble Falls, TX 78654
James
Job Details:
12/01/2018
OVEN WHIRLPOOL RBD305PDB11
Arrived on site and installed rebuilt control. Tested unit for proper operation and found unit working properly. Job complete.
Near McDade, TX 78650
Thomas L.
Job Details:
12/01/2018
DISHWASHER KITCHENAID KUDE60HXSS4
arrived on site four unit not cycling properly. During testing I only found an inlet water valve failure code however the inlet valve is working fine. While observing the unit it would cancel it so and then turn on the fan even though all the lights were out. Ordering a new control board. Customer needs December 21 return date which Susan has done in the system. ordrng 1 W10473197 (cntrl-elec)
Near Bastrop, TX 78602
Thomas L.
Job Details:
12/01/2018
DRYER MAYTAG MEDC215EW1
Arrived on site for dryer that is not drying properly. Tested the temperatures at front of unit and they were off somewhat. Found that the Seal on the chute was not sealing properly at the blower housing. Corrected Seal condition and unit now has proper temperatures. The dryer is new and clean. Instructed customer on houses vent cleaning during life of unit.
Near McDade, TX 78650
Thomas L.
Job Details:
12/01/2018
WASHER MAYTAG MVWB835DW0
Arrived on site for washer not agitating the clothes. Tested unit and found that the wash plate bolt was loose and the wash plate was not grabbing the transmission shaft. Corrected and tested. The unit now washes properly with no water leaks.
Near Austin, TX 78749
Leonardo
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Arrived on site to test unit for unit not having power. Test outlet and outlet test good. Checked connection at junction and found loose white wire. Secured connection test unit and unit test good job complete no leaks present at this time
Near Austin, TX 78746
Luis
Job Details:
12/01/2018
ICE MACHINE KITCHENAID KUID308ESS2
Arrived on site off failed pump and filter head. Removed pump and filter head installed new pump and filter head reassembled unit ran diagnostics unit passed all diagnostics checked drain and tubing good. Advised customer to replace water filter.
Near Austin, TX 78748
Luis
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01
"Arrived on site for no ice. Ran direct power to valve,solenoid not energizing diagnosed failed water valve. Installed new water valve checked tubing no leaks. Ran icemaker through a cycle icemaker ran through a cycle and liked with water unit working as designed."
Near Austin, TX 78750
Tyler B.
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL KDTE234GPS0
Arrived on sote for no wash complaints Found unit not pumping. R&R pump and motor and sensor to be safe and still didn't pump. R&R control ad tests good. No leaks On site
Near Austin, TX 78737
Luis
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01
"Arrived on site for cooling issue. At time of visit unit cooling correctly. Per customer unit will stop cooling customer has to,reset power to unit. Diagnosed faulty main control,cuts was told by manufacture they are extending warranty called tech support got authorization for repair. Replaced main control AUTHO: WHP0JHODPL1"
Near Austin, TX 78737
Luis
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KSSO48QTB00
Arrived on site or cooling issue and door spring. Found screw missing from extension arm customer provided screw installed screw from extension arm to hinge.
Near Austin, TX 78737
Luis
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for cooling issue. Found fresh food evaporator incased in ice. Removed cover and air tower, defrosted evaporator,diagnosed failed sensor. Installed fan motor assembly that includes sensors. Secured thermistor to correct location on suction line using zip tie,secured cover with 4 screws. Reassembled unit checked air flow good unit working as designed."
Near Austin, TX 78729
Tyler B.
Job Details:
12/01/2018
WASHER MAYTAG MVWC425BW0
Arrived on site for nosiey unit. Found GEARCASE failed. R&R GEARCASE and tests good no leaks on site
Near Austin, TX 78727
Tyler B.
Job Details:
12/01/2018
RANGE GE JGBS66REK2SS
Arrived on sote for sensor replacement. R&R sensor and tests good.
Near Austin, TX 78721
Joseph C.
Job Details:
12/01/2018
DRYER WHIRLPOOL WED4815EW1
"Arrived on site for “dryer not heating” complaint. Inspected unit and found older styled dryer vent line to be impeding airflow. Recommend changing venting to rigid duct with two elbows and four band clamps. Otherwise, unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78721
Joseph C.
Job Details:
12/01/2018
DRYER AMANA NGD4655EW2
"Arrived on site for “broken timer and lint screen” complaint. Inspected unit and found knob broken off timer and lint screen broken. Removed and replaced timer and lint screen. Unit checks good. No leaks detected, at time of service. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Del Valle, TX 78617
Joseph C.
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site for “dishes not getting dry/spray arms not working” complaint. Inspected unit and found diverter connection loose. Reattached connection. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near , TX 78616
Robert
Job Details:
12/01/2018
RANGE WHIRLPOOL WFC150M0EB1
"Arrived on job for complaints of no power. Receptacle shorted causing breaker to trip. Will need receptacle to complete repairs. ; ordrng 1 814399 (receptical,surf.unit)"
Near Waco, TX 76705
Steve C.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB06
"Arrived on site for the unit is not cooling properly. Tested unit and found excessive frost build up in the evaporator cover. Found all the fans are working properly. Found the unit is not going to get to defrost. The unit will need a new defrost control, Peter and bimetal. Customer is going to turn off the unit the day before service.; ordrng 1 WP2323198 (heater) and 1 WPW10225581 (bimetl-def) and 1 WPW10366605 (cntrl-elec)"
Near Leander, TX 78641
James
Job Details:
12/01/2018
OVEN KITCHENAID KEBS107SSS04
Arrived on site and installed new broil element. Tested for proper operation and found unit working properly. Job complete
Near Leander, TX 78641
James
Job Details:
12/01/2018
DRYER GE GHDP490EF5WW
Arrived on site and installed new slides. Tested for proper operation and found unit working properly. Job complete
Near Kyle, TX 78640
Brandon
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW8900BC0
"Arrived on site for customer complaint of leak and loud noise. Found multiple issues. Found crack in tub ring, and outer tub, found bad bearings that caused the stator and rotor gears to rust and be faulty, found water valve was leaking. Ordering outer tub, water valve, stator, rotor, and tub ring. ; ordrng 1 8565177 (rotor,motor main) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10381077 (tub-outer) and 1 W10419333 (stator) and 1 W10853723 (valve) and 1 WPW10550152 (ring-tub)"
Near Leander, TX 78641
James
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS92EC0AS04
Arrived on site and tested unit. Found no operation from control panel. Checked thermal fuse and found to have failed. Installed new thermal fuse and tested operation. U it working properly. Job complete.
Near Cedar Park, TX 78613
James
Job Details:
12/01/2018
COOKTOP WHIRLPOOL GLS3064RS01
Arrived on site and installed new spark module. Tested for proper operation and found unit working properly. Job complete
Near Waco, TX 76710
Steve C.
Job Details:
12/01/2018
DISHWASHER JENN-AIR JDB8700AWS0
Arrived on site for the unit will not turn on. Found the unit is getting 120 V to the control. Found the control is not sending voltage to the control panel . Customer Advise prior to unit turning off the selections on the control panel were not working. Customer has a one-year warranty on the control panel. ordrng 1 CNOTE (AM ONLY) and 1 W10473197 (cntrl-elec) and 1 WPW10418327 (panel-cntl)
Near Georgetown, TX 78628
James
Job Details:
12/01/2018
WASHER AMANA NTW4516FW2
Arrived on site and tested operation. Found fault code for long fill. Found cold water slowly entering unit due to valve in wall closed. Found when valve in wall was completely opened it would leak. Instructed customer that she should have a plumber repair the valve to prevent water leak and allow unit to operate properly. Job complete
Near Georgetown, TX 78628
James
Job Details:
12/01/2018
DISHWASHER KITCHENAID KUDC10FXSS5
Arrived on site and installed new console. Tested for proper operation and found all lights now working and unit is functioning properly. Job complete
Near Georgetown, TX 78628
James
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL DU850DWGX1
Arrived on site and tested operation. Found unit draining but the water runs back in due to disposal has failed and water is not draining from disposal and runs back down into dish washer. Also found door gasket leaking on dishwasher and will need to be replaced. Vacuumed water from dishwasher and instructed customer that the disposal would need to be replaced to correct draining issue. Ordering new door gasket to repair leak. ; ordrng 1 WPW10509257 (gasket)
Near Pflugerville, TX 78660
Wesley
Job Details:
12/01/2018
WASHER MAYTAG MVWX700XW1
Arrived on site and replaced capacitor due to capacitor failure. Unit is now operating as designed.
Near Austin, TX 78737
Leonardo
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDTE234GPS0
"Arrived on site to test unit for unit not washing. Test unit and found wash motor not coming on. Found motor getting power but not coming on, replaced sump and motor test unit for leaks no leaks present unit working correctly job complete"
Near Manchaca, TX 78652
Leonardo
Job Details:
12/01/2018
OVEN WHIRLPOOL WFG505M0BB
Arrived on site to test unit for unit over heating. Test unit at 400 degrees and found unit getting as high as 414. Test unit and took measurements and found the average temp of the unit at 400 is 402. Got 414 and 411 then got as low as 388 and 392 you add those up and it’s 1605 you dived 1605 divided by 4 you get 401.25 so 402 degrees average temp. Job complete
Near , TX 78610
Leonardo
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to test unit for unit not heating. Test unit and found heater has loose connection in the back. Pulled unit out and secured connection. Test heater and heater test good job complete
Near Kyle, TX 78640
Leonardo
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDTE104ESS1
Arrived on site to test unit for unit leaking and not finishing cycle. Turned unit on and found unit over sudsing with no soap in unit. Cleared suds and advised customer that unit can’t stop for over suds and leaking from the suds coming over the gasket. Cleared suds test unit and unit test good job complete no leaks present at this time
Near Harker Heights, TX 76548
Al
Job Details:
12/01/2018
MICROWAVE WHIRLPOOL UMV1160CB6
Arrived to inspect Microwave smoking. I ran the unit and verified it was smoking from the high voltage area. I removed the access grate and saw smoke coming from the transformer. I removed and replaced the transformer and reassembled the unit and tested it with a cup of water. Unit tested as designed. JOB COMPLETED
Near Harker Heights, TX 76548
Al
Job Details:
12/01/2018
RANGE WHIRLPOOL WFE975H0HZ0
Arrived to inspect whirlpool range with a dent in the lower storage doo. I confirmed the damage and removed and replaced the drawer. Unit tested as designed.JOB COMPLETE
Near Killeen, TX 76542
Al
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL DU1055XTVS1
Arrived to inspect unit led lights blinking. I confirmed the complaint and made an attempt to put the unit in diagnostic test mode. It would not allow me to. I removed and replaced the control board and tested the unit and it tested as designed. No leaks observed at the time of service.Parts Used- CONTROL BOARD W10084142Job Complete.
Near Copperas Cove, TX 76522
Al
Job Details:
12/01/2018
DRYER WHIRLPOOL WED5540SQ0
"Arrived to inspect dryer not heating properly. Probe tested the 4 prongs and got 120/120/240. Tested fuse, element, cutoff and all ohm tested good. Noticed the dryer was running with the door opened, so I removed and replaced the the door switch. I also used the vent test kit to show the customer the dryer had proper airflow. No lint observed at the time of service. JOB COMPLETE"
Near Kyle, TX 78640
Leonardo
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS51EC0AS04
Arrived on site to replace fuse. Replaced fuse test unit by heating to 350 and unit test good. Unit heating and getting to correct temp. Job complete
Near Round Rock, TX 78681
Tyler B.
Job Details:
12/01/2018
WASHER WHIRLPOOL LSL9244EQ0
Arrived on site for no spin and burning smell. Found door switch rigged and tied together with veggie tie. Unit will need new door switch . Customer will be out of town check notes for sons contact info ; ordrng 1 3949247V (switch-plg)
Near Killeen, TX 76542
Arthur B.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL ET8MHKXMQ04
Arrived onsite for customer complaint of top mount refrigerator not cooling properly. Tested unit and found defrost timer not advancing and thermostat. Removed and replaced timer and thermostat. Reassembled. Tested unit. Unit now works as intended. No other issues found. No water connection made to unit at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details:
12/01/2018
OVEN WHIRLPOOL WFE540H0AS0
Arrived onsite to install new bake element to freestanding range from prior tech’s diagnosis. Removed bottom and removed defective element. Installed new replacement. Reassembled and tested. Unit now heats as intended. No other issues found.
Near Pflugerville, TX 78660
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL ED5CHQXKB04
Arrived on site and installed condenser motor to repair rattle. Unit is now operating as designed. All checks good.
Near Austin, TX 78727
Tyler B.
Job Details:
12/01/2018
OVEN KITCHENAID KEBS207SSS04
Add to cancellation list Arrived on site for low heat. Found hidden bake ele not heating. Will need new element. And 2 man for unit removal .was un able to collect service fee at diag time due to missing card. Customer agreed on quote of 79.99 for elem t and 229.99 for labor ; ordrng 1 CNOTE (2 MAN ) and 1 WPW10207398 (BAKE ELE )
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
Arrived on site and was unable to recreate symptom but heard recording that sounded like something had become caught on Evap fan. Checked fan and found fan space clear. All else checks good. Changed humidity setting to sensor off.
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
MICROWAVE MAYTAG MMV4205FZ0
Arrived on site and found unit display cutting out. Replaced control. All checks good.
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
REFRIGERATOR GE GSS25WSTMSS
Arrived on site and found unit with water condensating on ice door. Customer does not use water from fridge and has water turned off. Customer concerned about condensation. Adjusted insulation and seals to alleviate problem. All checks good.
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL DU810DWGU2
Arrived on site and found motor out and not draining. Owner of house to be given quote. Repair possible but not cost effective.
Near Round Rock, TX 78681
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Arrived on site and found upper icemaker stuck and overfilling. Replaced. Cleared ice and corrected freezer drawer basket and door alignment and cleared ice. Now unit is operating as designed. And sealing.
Near Killeen, TX 76542
Arthur B.
Job Details:
12/01/2018
REFRIGERATOR GE GSH25ISXBSS
"Arrived onsite for customer complaint of SxS refrigerator not cooling after sealed system has been performed. Checked all soldered connections for dye and found no dye. However,did found dye to copper line that enters the liner of the cabinet. Charged unit with could hear hissing and gurgling noise from inside liner. Advised customer that unit is non repairable to the leak in the cabinet. AHS will be in contact regarding further steps."
Near Belton, TX 76513
Arthur B.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Arrived onsite to pick up temp logger from prior visit’s diagnosis. Will collected data and report to WPL Techline.
Near Belton, TX 76513
Arthur B.
Job Details:
12/01/2018
DRYER MAYTAG MEDC200XW1
Arrived onsite for customer complaint of dryer with no heat. Removed back panel and check TCO for continuity. Found no continuity. Removed and replaced TCO. Reassembled and tested. Dryer now heats as intended. Good air flow coming from dryer vent. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Leander, TX 78641
Lou
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ03
"arrived on site to inspect refrigerator. Upon arrival, the customer advised that the refrigerator was not pushed back far enough from the last service call. I explained to the customer that there was a piece of tile behind the unit that was keeping the unit from being pushed back too far because if the unit is pushed back too far, the left rc door won’t open fully. The customer advised that they don’t know how the tile got behind the unit. When I went to raise the leveling feet, I noticed that there were moving cups under the feet/wheels. The customer advised that they attempted to move the unit, but were unable to. I removed the cups and raised the feet and pulled the unit and the customer moved the tile and other debris from behind the unit. I pushed the unit back into place and far enough from the wall to where the door will open fully and the ice bin can be removed with ease. I reset the leveling feet and leveled/squared the unit. No water leak
Near Leander, TX 78641
Lou
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0
"arrived on site to inspect dishwasher rack issues. Upon further inspection, the customer showed me the top rack was missing a wheel on the adjuster causing the rack to sag on the left side. I removed and replaced both adjusters being as there are two to a kit. I put the rack back in the unit and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
James
Job Details:
12/01/2018
VENTHOOD KITCHENAID KHTU165RSS1
Arrived on site and tested operation. Found lights not working due to a failed fuse. Unit will need new fuse to repair. ordrng 1 WPW10235651 (fuse)
Near Cedar Park, TX 78613
Lou
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL GT2SHMXMS00
"arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer opened the rc section door and showed me where the water was collecting on the top shelf. I found that the water was leaking from the vent hole going to the fc section. I removed all the contents in the fc section and a large amount of ice in the evaporator drain pan and the drain was frozen over, which is the cause of the water leaking into the rc section of the unit as it would spill over into the vent hole that leads to the rc section. I removed the Evap cover to expose the evaporator and its components. I was able to break away most of the ice by hand and I used my steamer for the remainder of ice. Using my steamer I was able to blow out the drain and clear the drain tube. I removed the back cover to verify that the drain tube was no longer clogged. I installed a heat probe to the evaporator heater that leads down into the drain port and will eliminate a
Near Georgetown, TX 78628
Jerry C.
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KRFC704FBS00
"I removed and replaced both evaporators after noting the low side was in vacuum at 20” and the high side at 85 psi and cooling in the fc was minimal at 42 degrees and then charging and re-evaluating the system. After vacuuming for extended 20 minutes and then monitoring for an additional 20 minutes, I charged with the 4.65 oz of refrigerant as directed. The unit showed the same exact signs as prior and the frost pattern on the fc evaporator only grew to 5 inches, as it did prior to the evaporator replacement. I contacted the mfg, tech Mike. I advised the technician of my findings and lost the tech. Called back and reached Steve. The technician said that the system must be isolated at each high and low side of rc and fc evaporators. I advised the technician that the entire system has been vacuum tested with no apparent loss of vacuum after 20 minutes and isolation will not show any difference. The tech said that “only a bad compressor would cause t
Near Waco, TX 76705
Steve C.
Job Details:
12/01/2018
DRYER WHIRLPOOL WED8500DC4
Arrived on site to replace the facia due to short and no sound. Replaced facia and tested the unit. Unit heats and works properly. Advise customer to clean air vents every six months.
Near Spicewood, TX 78669
Cliff
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS51EC0AS04
Arrived on site to diagnose an oven that needs cleaning for inner glass. Informed homeowner of cost of cleaning and she assumed call today was covered under manufacturer warranty. I informed homeowner cosmetic issues were only covered for 180 days after closing on the home.
Near West Lake Hills, TX 78746
Brandon
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDFE104DSS1
arrived on site for customer complaint of unit not draining or washing properly. Found infestation and chewed wire harnesses. Quoted customer for wire harness and control board. He is going to buy a new unit. Collected service fee on cc.
Near Austin, TX 78744
Brandon
Job Details:
12/01/2018
WASHER MAYTAG MVWC416FW0
"Arrived on site for customer complaint of broken agitator, found agitator was broken. I replaced agitator."
Near , TX 78733
Cliff
Job Details:
12/01/2018
COOKTOP WHIRLPOOL WCG97US6HS00
Arrived on site to diagnose a cooktop that has a knob rubbing on cooktop service when fully depressed. Found inproper mounting used on cooktop causing a drop on the manifold and valves to sit lower than normal. Reshaped bottom of cooked up to compensate for mounting but did not remove mounting as it is not affecting function of the machine after correction. Replaced center knob due to damage caused by improper mounting. All is working properly at this time and no other repairs are needed.; ordrng 1 CNOTES (ONLY ONE KNOB USED)
Near Austin, TX 78744
Brandon
Job Details:
12/01/2018
DRYER WHIRLPOOL WED5800BC0
"Arrived on site for customer complaint of dryer not heating found broken heating element. I replaced element, unit tested good.
Near Austin, TX 78732
Cliff
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDTM354DSS0
Arrived on site to diagnose a dishwasher that smoked during use. Tested unit and found all four lower rack wheel assemblies have wheels coming off. All for assemblies will need to be replaced to complete repairs. Return date is set for 12/5/18.; ordrng 4 WPW10195417 (wheel)s
Near Buda, TX 78610
Brandon
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW7000DW0
"Arrived on site for customer complaint of washer not powering on. I was unable to power unit on at power button, I was able to access diagnostic mode and found faulty UIB/console. I quoted customer for console, they are going to buy a new unit. Collected service fee on cc. F6E2 error code."
Near Georgetown, TX 78628
James
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL MHN33PRCWW1
Arrived on site and found unit in a cycle. Waited for cycle to complete and found door unlocking and opening properly. Ran diagnostics and found no faults. Blew through pressure hose to test if clear and found no obstruction. Inspected drain pump clean out and found it to be clear. Unable to duplicate issue and unit working properly at time of service. Job complete
Near Georgetown, TX 78628
Arthur B.
Job Details:
12/01/2018
MICROWAVE KITCHENAID KBHS109BSS00
"Arrived onsite for customer complaint of wall microwave not starting. Tested unit and found UI not responding to touches but display is illuminated. Will need inverter, UI and control. Extended warranty must approve parts before we can proceed. OF to R/S. Turned unit off at breaker at this time.; ordrng 1 CNOTE (NEEDS AUTHO )"
Near Wimberley, TX 78676
Robert
Job Details:
12/01/2018
DRYER GE GTD65EBSJ3WS
Arrived on job for complaints of noise. Checked slides and idler both in good condition. Adjust flashing under drum ran test after adjustments
Near Georgetown, TX 78628
Arthur B.
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDPE334GPS0
"Arrived onsite for customer complaint of dishwasher leaking from bottom of unit. When arrived, customer floor has bowed and warped from all the leaking. Customer did sign damage waiver regarding working with water. Removed bottom toe plate and found water was leaking from the water supply union that is connected to the water valve at the dishwasher. Advised customer of findings and advised that this is considered an install issues and not a malfunction of the unit. Customer will be in contact with Kiva Expressions regarding issue. Water turned off and no further work performed."
Near Dripping Springs, TX 78620
Brandon
Job Details:
12/01/2018
MICROWAVE WHIRLPOOL WMH53520CS7
"Arrived on site for customer complaint of unit not operating all the time and giving code of open/close door as well as light not working. Found faulty control board as well as interlocks and switches. I replaced control and interlocks, unit tested good"
Near Austin, TX 78754
Scott
Job Details:
12/01/2018
DRYER WHIRLPOOL WED4815EW1
"Arrived on site for no heat dryer . Found highlimit thermostat had blown . Replaced thermostat , also found loose connection in wall outlet , recommended getting an electrician to take a look at . No lint build up at time of service . Job complete ."
Near Austin, TX 78748
Leonardo
Job Details:
12/01/2018
OVEN KITCHENAID KSGG700ESS1
Arrived on site to test unit for unit making noise when unit is cooling. Test unit and found blower making rattling noise. Replaced blower test unit and no noise coming from blower any more job co plate
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/01/2018
REFRIGERATOR JENN-AIR JS48NXFXDE01
Arrived on site and no answer at door. Called customer again and contacted office (SP). Tagged door at 8:45.; ordrng 1 SEENOTE (NO SHOW)
Near Austin, TX 78745
Leonardo
Job Details:
12/01/2018
DISHWASHER IKEA IUD8010DS2
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Unit getting waster but not spraying. Test motor and motor getting power but not coming on. Replaced sump and motor test unit for leaks no leaks present unit washing job complete
Near Austin, TX 78753
Luis
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
"Arrived on site temp issue. Removed Evap cover found small iceball on inlet to evaporator,removed ice checked joint no,dye on joint,found no trace of dye on side or bottom of coil. Removed compressor cover checked compressor compartment no dye found. Checked pressures,low side -20 high side 80. Called tech support gave history and finds from today’s visit. Per tech support sending information to product review team. File#7723570651"
Near Austin, TX 78734
Kevin
Job Details:
12/01/2018
REFRIGERATOR JENN-AIR JS48NXFXDE00
"Arrived on site and inspected refrigerator and found fresh food door is protruding out more than freezer door. It is still sealing properly on the gasket. Took several pictures. Found that when the fresh food door is opened it makes contact with the wood cabinet, The surrounding wooden cabinet does not have the correct space to allow the refrigerator to sit levels. Cabinets will need to be corrected then refrigerator level before any further adjustment or change of parts. Leveling both doors will also mean that wooden facade would be unlevel. No water leaks from connections at time of service."
Near Georgetown, TX 78628
Tyler B.
Job Details:
12/01/2018
OVEN WHIRLPOOL WOD97EC0HZ00
"Arrived on sote for fan speed error. According to research lead me to failed control. R&R control and tests good, all functions working"
Near Blanco, TX 78606
Brandon
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for customer complaint of unit making a noise and not cooling or making ice. Found defrost issue, found open defrost heater. Ordering defrost heater. ; ordrng 1 WP12729128 (heater)"
Near Round Rock, TX 78665
Wesley
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDF330PAHB2
Arrived on site and found strike bent. Corrected by adjusting strike. Unit is now operating as designed.
Near Blanco, TX 78606
Brandon
Job Details:
12/01/2018
ICE MACHINE WHIRLPOOL KUID508ESS1
"Arrived on site for customer complaint of no ice production, found bad condenser fan motor, I am ordering fan motor kit. ; ordrng 1 W10124096 (fan,motor)"
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site and installed diffuser due to diffuser being constantly open. All else checks good. Unit is operating as designed.
Near Austin, TX 78728
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01
Arrived on site and found loose connection to compressor. Tested unit and found all checks good after curing wire connection. Unit had been left off.
Near Austin, TX 78728
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01
Arrived on site and assisted the maintenance man to determine he wished to thaw the unit due to having been left open. While in use and froze over Evap. If symptom re occurs. Return with harness and heater.
Near Georgetown, TX 78633
Lou
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW5500XW2
"arrived on site to inspect washer top panel not secured. Upon further inspection, I found that the top panel was not secured on the left and right sides from previous service. I secured the top and tested it. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KRFC604FSS00
"arrived on site to install previously diagnosed and ordered part. I removed and replaced the fc section right bracket due to the original not sliding good. The grease on the original was gunked up and not allowing he bracket to slide in and it smoothly keeping the fc door from closing properly. I tested the door by opening and closing it and it operated as designed. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
Thomas L.
Job Details:
12/01/2018
DRYER WHIRLPOOL WED8900BC0
"Arrived on site for lent housing not sitting in case properly, found that bottom tab was not seated properly, adjusted and all operations are normal. Dryer vent is clear and instructed homeowner to clean vent periodically."
Near Kingsland, TX 78639
Thomas L.
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW5000DW1
Arrived on site for unit that would not fill with hot water. Tested unit and hot water did not work. Found unit as a failed hot water solenoid. Replaced inlet water valve assembly. Unit now works properly with no water leaks. Enter the home through garage door and exit home the same way.
Near Bertram, TX 78605
Steve C.
Job Details:
12/01/2018
DISHWASHER KITCHENAID KUDE48FXSS5
Arrived on site for the unit is not draining. Tested the unit and found unit is full of water and not draining. Found glass blocking the drain pump. Removed the glass and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near The Hills, TX 78738
Cliff
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW5000DW1
Arrived on site to replace capacitor and gearcase for washer. Replaced gearcase and cap and tested unit. Found control and actuator not needed. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Paul
Job Details:
12/01/2018
RANGE JENN-AIR SVD48600P
"Arrived onsite for the range with the oven door not closing because of broken hinges, the door gasket is worn, the RF cooktop burner wont light, and the oven light bulb is broken in the socket. I found the hinges broken, the door gasket worn, the FR cooktop burner with a delayed ignition, and the light bulb burned out because the globe is missing. I replaced the hinges, door gasket, & oven light assembly. I cleaned the ignition holes in the RF burner and tested the burner. The burner lights correctly. I checked the oven temp at ms’s request and found the oven cycling between 329-371 leaving the oven with a 350 degree average temp. Call complete."