Near San Marcos, Texas 78666
Richard
Job Details:
06/11/2020
DRYER WHIRLPOOL MEDB850YW2
Arrived onsite for the dryer belts are worn. Replaced blower belt and drive belt and dryer tested fine. Complete
Near Leander, Texas 78641
Paul
Job Details:
06/11/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFCA
"Arrived onsite for a refrigerator not cooling properly, fans not running. I found the FC cooling properly and the fan running. I found the RC not cooling. I ran the dampener test in diagnostics and got a switch fault code. The dampener needs to be replaced. Ordering 242303001 dampener assy.; ordrng 1 242303001 (damper assy)"
Near Blanco, Texas 78606
Brandon
Job Details:
06/11/2020
WASHER MAYTAG MVWB765FW0
"Arrived on site for customer complaint of f6e2 error code, found UI console not responding
Near Austin, Texas 78737
Kevin
Job Details:
06/11/2020
WASHER WHIRLPOOL WFW94HEXW0
Arrived on site and replaced motor control unit diagnosed by previous technician, after replacement washer will now complete a diagnostic cycle. job complete."
Near Round Rock, Texas 78664
David S
Job Details:
06/11/2020
DRYER MAYTAG MEDX655DW1
"Arrived on site for dryer not heating. I inspected the unit and work area. I found the unit has good voltage on L1 and L2. I gained access to the customer element, fuse, cut off and thermostat. I found the element has failed and the cut off is failed as well. I replaced the element and the cut off. I reassembled the unit wind tested for heat. The unit heats and tumbles. I spoke with customer about having vent wizard come out and clean the vents out once a year, as that can cause this type of issue if the unit doesn’t have good air flow through the vent. Job complete."
Near Leander, Texas 78645
Lou
Job Details:
06/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site to inspect dishwasher not filling with water. Upon further inspection, places unit in diagnostics showing error code F4E3. Cleared the code and continued with filled with water and the motor failed to come on. Advanced through testing and drain pump actuated and element came on, but was weak. Also found that the door friction pads are missing. I am ordering the sump/motor assembly, friction pads and element to complete call. No water leaks observed during service.; ordrng 1 W10518394 (heater) and 1 W11085683 (pump&motor) and 2 WP8268961 (pad)s"
Near Austin, Texas 78746
Leonardo
Job Details:
06/11/2020
DISHWASHER KITCHENAID KDTE304DPA0
Arrived on site to test unit for unit leaking. Found hose on wash motor has came off. Replaced sump and motor test unit and unit test good job complete.
Near Copperas Cove, Texas 76522
Al
Job Details:
06/11/2020
OVEN GE JB710ST2SS
Arrived to inspect GE range with NO control display.Confirmed voltage at the block terminal and got 240/120/120.Ordering the Main control and authorization ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WB27T11351 (CONTROL BOARD T012 ELE)
Near Georgetown, Texas 78626
Cliff
Job Details:
06/11/2020
RANGE WHIRLPOOL WFE525S0JS0
Arrived on site to complete repair for range. On inspecting unit found pinched wire. Repaired wire and tested unit. Found all is functioning properly at this time.
Near Austin, Texas 78702
Leonardo
Job Details:
06/11/2020
OVEN JENN-AIR JGS8750BDW
Arrived on site to replaced gasket. Replaced gasket test unit and unit test good. Replaced light opened box and found new light had no glass. Re-ordering new light WP74011220 rescheduled ; ordrng 1 WP74011220 (LIGHT ASSEMBLY )
Near Austin, Texas 78757
Eman J.
Job Details:
06/11/2020
RANGE FRIGIDAIRE FFET2726TSB
Arrived onsite for range not keeping heat. Tested system. Oven is keeping heat and working as it should. Job complete.
Near Austin, Texas 78749
Kevin
Job Details:
06/11/2020
RANGE WHIRLPOOL WFE505W0HS1
"Arrived on site and found right side hinge has failed, replaced both with hinge kit and door is now operating normally. Job complete"
Near San Marcos, Texas 78666
Richard
Job Details:
06/11/2020
MICROWAVE WHIRLPOOL WMH78019HZ0
Arrived onsite for the microwave not heating. During inspection found that the microwave is in an RV. Not able to remove microwave to service it.
Near The Hills, Texas 78738
Robert
Job Details:
06/11/2020
WINE COOLER KITCHENAID KUBR204ESB00
Arrived on job for complaints of fan noise in refrigerator. Found that no abnormal noise spat this time.
Near Manor, Texas 78653
Luis
Job Details:
06/11/2020
REFRIGERATOR LG LFX31925ST/00
"Arrived on site for no,cool. Diagnosed a defective compressor,installed update on old control,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Austin, Texas 78754
Eman J.
Job Details:
06/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for previous diagnosed parts. Replaced pump and motor but now not receiving water to dishwasher. Ordering valve W11175771 and screw WP304231 ; ordrng 1 W11175771 (valve-inlt) and 1 WP304231 (screw)
Near Austin, Texas 78757
Andy
Job Details:
06/11/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site to install previously diagnosed diffuser and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, Texas 78681
Paul
Job Details:
06/11/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TE0
Arrived onsite for a refrigerator that the water comes out of the dispenser very slow and the unit is not making ice correctly. I found water barely coming from the dispenser. The customer has a new filter in the head and got the same results. I pulled the unit out from the wall and found the wall gate valve leaking water down in the wall and on the floor with water coming through the floor seams. I took photos of the water and damage. I replaced the filter base and tested the unit and still did not get great pressure. The valve will need to be replaced. Ordering 242252702 valve..; ordrng 1 242252702 (valve)
Near Lakeway, Texas 78734
David Z
Job Details:
06/11/2020
REFRIGERATOR KITCHENAID KRSC503ESS00
"Arrived on site to diagnose refrigerator that was not making ice, and has a bad UI. Performed diagnosis on both items. Found the clips on the lower edge of the plastic cover of the UI was broke, and UI was protruding from the door. Replaced UI and retested. UI is now working as designed. Ran cycle test on icemaker and found icemaker would freeze during harvest cycle and stay stuck, would take around 3-5 mins before it moved back, and does timeout during diag. Need to order icemaker W10873791 which was not available at the time, and office will need to reschedule when we have shipping date on one. Talked to MS in office to confirm AUTHO for repairs, and was approved. Office to reschedule. ; ordrng 1 W10798411 (icemaker)"
Near Dripping Springs, Texas 78620
Robert
Job Details:
06/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02
"Arrived on job for complaints of water dripping. Found the reservoir leaks. Also icemaker not working. Will need icemaker, reservoir and filter. ; ordrng 1 EDR4RXD1 (water filter) and 1 W11346622 (RESERVOIR ) and 1 WPW10300024 (icemaker)"
Near Round Mountain, Texas 78663
Brandon
Job Details:
06/11/2020
REFRIGERATOR KITCHENAID KUDF204EPA01
"Arrived on site for customer complaint of unit leaking, found frozen water line going to ice maker. I removed ice, tested ice maker fill, unit tested good."
Near Lago Vista, Texas 78645
Lou
Job Details:
06/11/2020
REFRIGERATOR KITCHENAID KRSF505ESS01
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit RC evap freezing up, I removed and replaced the evap thermistor and used foil tape and a ziptie to secure it to the suction line, removed and replaced the fan scroll, UI & HV control. Leveled unit and tested and it is operating as designed. In diagnostics, on test #7, I set the defrost to #2 to shorten the time. No water leaks observed during service, job completed."
Near Pflugerville, Texas 78660
David S
Job Details:
06/11/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for wall oven display not working. I inspected the unit and work area. I found the display frozen and none responsive. I powered the unit off and replaced the display. I powered the unit back on and connected the unit to the customers whirlpool app. Unit is operating as designed. Job complete.
Near Austin, Texas 78717
Kayman
Job Details:
06/11/2020
DISHWASHER MAYTAG MDB7979SHZ0
Arrived onsite for dishwasher. Upon inspection I found one of the plastic silverware basket lids had fallen and melted onto to heating element. I cleared out and vacuumed the debris. I ran a diagnostics cycle and tested amp draw on the element. The reading was 4.9 which is below standard for a correctly functioning element. I am ordering a (W10703867 ) heater element.; ordrng 1 W10703867 (heater)
Near Georgetown, Texas 78633
Cliff
Job Details:
06/11/2020
COOKTOP GE JGP945SEK2SS
Arrived on site to diagnose a cooktop that is constantly sparking. Tested unit and found failed ignition harness. Harness will need to be replaced to complete repairs.; ordrng 1 WB18T10387 (harness switch)
Near Austin, Texas 78746
Leonardo
Job Details:
06/11/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1
"Arrived on site to test unit for no power. Test unit and found 120 at outlet. Test fuse and fuse is good, replaced board and still no power. Ordering new cavity thermostat W10654514 and new door office to reschedule ; ordrng 1 W10654514 (CAVITY THERMOSTAT ) and 1 W11186019 (DOOR STAINLESS )"
Near Austin, Texas 78727
David Z
Job Details:
06/11/2020
REFRIGERATOR MAYTAG MBF1958FEZ03
"Arrived on site to diagnose refrigerator that customer says is making too much noise and is constantly running. Performed diagnostic on unit and tested fans and function. Both RC and FC are cooling as designed, damper control working as designed as well. Based on the noise level and low profile of the unit, it feels there is not much in the way of insulation and noise dampening. The compressor can be heard when running, and it does run a good portion of the time. With the unit being In anything short of a fitted cavity it is likely you can hear some compressor noise, especially if the acoustics of the room are more on the amplifying side. At this time no repair can be found to be performed, the unit is operating as designed. Called and documented with tech line who said this is a normal operational sound, SR7728041733.
Near Georgetown, Texas 78626
Cliff
Job Details:
06/11/2020
REFRIGERATOR KITCHENAID KRFC300ESS03
Arrived on site to complete sealed system diagnosis and repair. Found compressor running and pumping but unit not fully charged during manufacturing. Installed new filter dryer and service port and charged unit properly. Found all is functioning properly at this time and no leaks were found as unit was not hooked up to water at time of service.
Near Leander, Texas 78641
Kayman
Job Details:
06/11/2020
COOKTOP KITCHENAID KCGS556ESS02
Arrived onsite to install previously diagnosed parts. I installed the dual burner valve but still no flame on the center burner. I am ordering burner repair kit (W10837359) via service pointer for this unit I am also ordering a ignitor just in case (W10657994). ; ordrng 1 W10657994 (igntr-surf) and 1 W10837359 (burnr-head)
Near Austin, Texas 78738
Robert
Job Details:
06/11/2020
WASHER WHIRLPOOL WTW8500DC5
Arrived on job for complaints of no power. Found voltage to control good but no console power.
Near Canyon Lake, Texas 78132
Noah D
Job Details:
06/11/2020
RANGE WHIRLPOOL WFE505W0HB2
Arrived on site to inspect oven for not having knobs. Didn’t have knobs sent with me....ordering knobs and screws . Office to reschedule ; ordrng 4 3400882 (SCREW)s
Near Austin, Texas 78737
Kevin
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Arrived on site and inspected refrigerator and found some frost buildup right inside of freezer door. Found an air gap in the middle top of the freezer gasket. Used heat gun to reshape gasket and corrected airgap. Job complete
Near San Marcos, Texas 78666
Richard
Job Details:
06/10/2020
VENTHOOD WHIRLPOOL UXT5536AAS3
Arrived onsite for the vent hood noise. During testing found no issues with the vent hood. The blower noise is normal and it’s drawing air just fine. Complete
Near Cedar Park, Texas 78613
Paul
Job Details:
06/10/2020
WASHER WHIRLPOOL WFW9050XW00
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the bellow and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, Texas 78703
Wesley
Job Details:
06/10/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Arrived onsite and found ff Evap fan. It running and temp climbing. Was able to run in diagnostics perfectly. Replaced control and UI together.
Near Killeen, Texas 76549
Al
Job Details:
06/10/2020
UNKNOWN UNKNOWN W1234567
Near Dripping Springs, Texas 78620
Robert
Job Details:
06/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ
Arrived on job for complaints of rack falling. Found the adjuster damaged wheels broke off. Installed adjuster kit. No leaks detected at time of service.
Near Georgetown, Texas 78628
David S
Job Details:
06/10/2020
BUILT IN COFFEE ADMIRAL n/a
Near Austin, Texas 78759
Scott
Job Details:
06/10/2020
DRYER WHIRLPOOL WET4024EW0
Arrived on site for poor drying performance. Unit is heating up . Customer is having to run multiple cycles to get clothes dry. Found exhaust pipe completely crushed against rear wall . Recommend dryer vent wizard to clean ducts and replace pipe . Job complete .
Near Temple, Texas 76504
Jonathan M
Job Details:
06/10/2020
DRYER AMANA NED4655EW1
Arrived on site for dryer that wasn’t working properly. Inspected unit and work area. Tested unit and found unit heating and tumbling but would not ventilate air. Inspected blower wheel for obstruction and found a dinosaur toy stuck inside the blower wheel housing causing the blower wheel to have stripped. Replaced blower wheel (WP694089) from truck stock and tested unit. Unit is working as designed. Call complete.
Near Austin, Texas 78736
Leonardo
Job Details:
06/10/2020
DISHWASHER WHIRLPOOL KUDS35FXSSA
Arrived on site to test unit for upper rack falling. Found broken adjusters. Test unit and unit test good job complete.
Near Seguin, Texas 78155
Noah D
Job Details:
06/10/2020
WASHER GE GTW460ASJ5WW
"Arrived on site to inspect washer for overfilling issues, checked board and found issues with pressure switch. Replaced control board and retested. No problems found. Complete"
Near Georgetown, Texas 78628
Jonathan S
Job Details:
06/10/2020
DISHWASHER WHIRLPOOL WDF540PADM3
"Arrived on site for dishwasher door falling down,inspected unit found both friction pads not in place installed new friction pads, tested all good. No leaks detected."
Near Dripping Springs, Texas 78620
Robert
Job Details:
06/10/2020
VENTHOOD THERMADOR CVS245CS
"Arrived on job to replace control. After replacement test operation. Still not working properly damage extended to wire harness. Will need wire harness, two man and two hours. AUTHO needed. ; saved tckt"
Near Austin, Texas 78739
Kevin
Job Details:
06/10/2020
DISHWASHER GE GDT720SSF4SS
Arrived on site and inspected dishwasher and found upper manifold is missing One of the gasket doors and allows it to change position. With upper rack sent in a high position water pressure is lost through the missing door. A new manifold will be needed to correct the issue but also bring back both spray arms to ensure repair on next visit; ordrng 1 WD21X20192 (conduit tiered blast) and 1 WD22X20189 (arm spray mid asm) and 1 WD22X22857 (arm spray lower asm)
Near Cedar Park, Texas 78613
Lou
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=73 degrees & RC=75 degrees. I checked amp draw from the compressor and it showed .47amps. I tested the thermostat and it was good. Eve the evap cover and found no frost pattern on the evaporator (dry). I found the suction line at the back left corner somewhat pinched.No water leaks observed during service, job completed."
Near Bastrop, Texas 78602
Andy
Job Details:
06/10/2020
COOKTOP WHIRLPOOL WFG505M0BS3
Arrived on site to install previously diagnosed part and tested carbon monoxide levels. Installed part and tested levels and levels are normal (see SD-QuickPic) no other repairs are needed at this time. No gas leaks present at time of service.
Near The Hills, Texas 78738
Robert
Job Details:
06/10/2020
WASHER WHIRLPOOL WTW6600SW2
Arrived on job for complaints of unbalanced load code. Found the bearing is bad and will also need a tub.
Near Austin, Texas 78734
Luis
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
"Arrived on site for water leaking in bin. Found solid block of ice in bin,diagnosed weak water flow from valve to fill icemaker and weak at dispenser adjusted icemaker housing and fill spout. Customer will also need to replace water filter"
Near Burnet, Texas 78611
James
Job Details:
06/10/2020
WASHER WHIRLPOOL MVWB865GC0
Arrived on site and tested operation. Found fault for water temp too high and inlet thermistor open. Tested thermistor and water temps. Found valve and sensor tests good. Cleared fault and ran calibration and auto diagnostics. No faults after testing and unit is working as designed. Job complete
Near Austin, Texas 78741
Kevin
Job Details:
06/10/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived on site and inspected dryer and found no airflow through lint trap. Removed hose from the rear of the dryer and airflow returns. Apartment maintenance will need to clean the vent to the exterior of the apartment building. No further issues found with dryer, job complete"
Near Leander, Texas 78641
Lou
Job Details:
06/10/2020
RANGE KITCHENAID KGCU467VSS01
"Arrived on site to inspect cooktop burners not lighting. Upon further inspection, the customer advised that the front left and right burners do not ignite. I tested both and could hear/see the ignitor arcing and gas coming out. I found the small orifice on both burners were clogged. I removed and cleaned both orifices and retested and all burners are operating as designed. No gas leaks detected during service, job completed."
Near Hutto, Texas 78634
Andy
Job Details:
06/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Temple, Texas 76502
Al
Job Details:
06/10/2020
WASHER MAYTAG MVWB835DC5
Arrived to inspect failed drain pump.Confirmed the complaint and removed and replaced it.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Temple, Texas 76502
Jonathan M
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
Arrived onsite for refrigerator that is frosting up in the back of the freezer on top. Inspected unit and work area. Customer had seven ice trays at the top of the freezer section where frost was being found. Found frost build up at the top of the air tower. Removed tower and found no frost on the inside the tower or on or around the freezer evaporator. Inspected gasket for air leaks and found no leaks. I called Techline and spoke to Joel SR# 7728028124. He advised that the issue seems to be with the ice trays or with airflow. He advised that if the customer was using hot water for the ice trays that the steam could develop the frost or if the unit can’t ventilate correctly that it could be causing cold air to sit towards the top and attract the moisture as the door opens. He advised to move the ice trays and have the customer allow proper airflow through the unit and see if that fixes the issue. Call complete .
Near Austin, Texas 78759
Scott
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
Arrived on site for not dispensing ice . Found ice bucket not sitting properly . Found ice build up in auger cup . Tested dispenser door . Found gasket door pad looked in bad condition. Replaced dispenser motor . Door looks to be sealing properly. And dispensing . No water leaks detected at time of service. Job complete.
Near New Braunfels, Texas 78130
Richard
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
Arrived onsite for the refrigerator not dispensing ice or water. During testing found that the refrigerator had fixed its self which I figured it would once the temperatures were stable. The frozen reservoir has defrosted itself because the temperatures were stable. Refrigerator is making good ice and water is dispensing good. Complete
Near Austin, Texas 78701
Jacob
Job Details:
06/10/2020
DRYER WHIRLPOOL WED560LHW0
Arrived onsite to replace side panel to unit. Replaced panel. Tested unit. Unit test good. Loud rattling noises quite down. No issues at this time. Job complete
Near Austin, Texas 78728
Kayman
Job Details:
06/10/2020
COOKTOP WHIRLPOOL WCG55US6HS00
Arrived onsite for cooktop range. Customer was worried that water had gotten onto the spark module because all ignitors were clicking when only one burner was being used. I explained that this is normal but upon inspection I noticed some residue from a past spill that had made its way to the module. I spoke to tech line regarding the wiring of the module with reference # 7728038201. Installed module (WPW10475149). Unit is working as designed. Job complete
Near Temple, Texas 76502
Al
Job Details:
06/10/2020
REFRIGERATOR GE GFE26GSHESS
Arrived to inspect filter not fitting properly into manifold.Confirmed the complaint and adjusted the manifold so the filter would fit.Couldn’t get the water valve at the wall turned on .Customer will seek a plumber to fix valve issues.All water lines were dry at the end of service.Job complete
Near Manchaca, Texas 78652
Luis
Job Details:
06/10/2020
REFRIGERATOR MAYTAG MFI2269DRM01
"Arrived on site for no,ice. Diagnosed a defective icema,we installed a new icemaker powered unit on icemaker ran through. A cycle and filled with water"
Near Del Valle, Texas 78617
Eman J.
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01
Arrived onsite to install previous diagnosed parts. Installed control board. Tested system. Everything works as designed. Job complete.
Near Temple, Texas 76502
Al
Job Details:
06/10/2020
WASHER MAYTAG MHWE250XL00
"Arrived to inspect front load washer possible bearing issues.Found the unit making a grinding and high pitch scraping noise during spin mode.Also found the drain pump is also defective.Unit will require a bearing tub job, 2 man, 2 hours, new tub, drain pump.Called office and notified claims through AHS thread.Claims to notify AHS.NO PARTS INSTALLED.Office to order parts if approved ; O-emld tckt"
Near Leander, Texas 78641
Lou
Job Details:
06/10/2020
REFRIGERATOR GE GFSF6KKYEBB
"Arrived on site to inspect refrigerator leaking water into the bottom of the RC section. Upon further inspection, I found the drain tube filled with ice. I removed the back cover and using my steamer, I removed the ice from the drain tube and removed it from the RC section as well. While at the back of the unit, I found a spot on the back wall directly behind the RC evaporator that is beginning to deteriorate from the lack of insulation in that area and heat mixing with the cold on the back wall and causing it to sweat and eventually rust through the back wall.
Near Spicewood, Texas 78669
Luis
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRS322FDAT00
"Arrived on site for no cool. Compressor not powering on,removed starter installed a new starter,powered unit on compressor powered on,let unit run,frost forming on evaporator unit working as designed.; used 1 8201786 (START DEVICE ) from stock"
Near Round Rock, Texas 78664
Kayman
Job Details:
06/10/2020
WASHER MAYTAG MVWX655DW2
Arrived onsite for washer not draining. I could not get the unit to go into diagnostics indicating a faulty control. I replaced the control and got the unit to go into diagnostics but the drain pump would not engage as I was changing out the drain pump I noticed that the main issue was a wire on the pump connector had come disconnected. I re wired the connector and tested the unit. Unit is working as designed and draining. job complete. Installed (W11399437) pump (W11419215) control
Near Lorena, Texas 76655
Jonathan M
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Arrived on site for refrigerator that had a bent frame and the glass would not sit evenly. Inspected unit and work area. Noticed the frame was bent downwards in the middle causing the glass to look bowed. Replaced frame and reassembled shelf. Inspected unit and unit is working as designed. Call complete.
Near , Texas 78634
Andy
Job Details:
06/10/2020
MICROWAVE WHIRLPOOL WMH31017HS4
"Arrived on site for microwave fan not turning off. Upon arrival customer informed me that issue is that fan will turn on by itself when she is cooking on range. She can turn it off and on with button but has to wait for it to turn itself off when it comes on automatically. Informed customer that this is normal, that unit has a thermistor that senses to turn fan on. Instructed customer on use and care and practice for best performance. No repairs are needed at this time."
Near Liberty Hill, Texas 78642
James
Job Details:
06/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02
Arrived on site and tested operation. Found microwave door will not stay shut. Tested hinges and found both to be over extending past 90 degrees. Both hinges have failed causing door to not close properly. ; ordrng 2 W10874474 (hinge-door)s
Near Austin, Texas 78728
Wesley
Job Details:
06/10/2020
DISHWASHER WHIRLPOOL WDT710PAYM3
Arrived onsite and cleared drain to restore drain function.
Near Austin, Texas 78723
Eman J.
Job Details:
06/10/2020
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived onsite to install previous diagnosed parts. Install bracket and screw. Found that dishwasher needs new leveling leg, u nut for kick plate and screws for kick plate. Ordering leveling leg 8193716, u nut W10910629, screw W10826179; ordrng 1 8193716 (leveling leg) and 2 W10826179 (screw)s and 1 W10910629 (nut)"
Near Georgetown, Texas 78633
Jonathan S
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site for refrigerator lights flickering. Performed diagnostics mode and tested door switches. Gained access to FC light and tested. Found failed LED. Removed LED and installed. Tested operation. All tested good, no water leaks detected."
Near Austin, Texas 78729
Kayman
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04
Arrived onsite for refrigerator liner issue. Upon inspection I found a crack in the liner of the RC at the bottom edge. I also found the doors out of alignment causing the FC side to rub against the liner/ bottom of the FC.
Near Austin, Texas 78738
Robert
Job Details:
06/10/2020
MICROWAVE JENN-AIR JMC2430DS00
Arrived on job for complaints of fan making noise. Found fan blade slightly bent causing scraping noise.After replacement test operation noise now normal.
Near Bastrop, Texas 78602
Cliff
Job Details:
06/10/2020
MICROWAVE KITCHENAID KMBP100ESS03
Arrived on site to diagnose a microwave that is not running cycles. Found no lights and unit not registering door switches. Fuse is good at this time. Replaced control and found no change. 120 V coming into filter board but no voltage out indicating failed board. Also noted bottom left corner of door bowed. Door and filter board will need to be replaced to complete repairs.; ordrng 1 W10775493 (glass-door) and 1 W11398764 (FILTER BOARD)
Near Burnet, Texas 78611
James
Job Details:
06/10/2020
WASHER WHIRLPOOL WFW70HEBW0
Arrived on site and tested operation. Found bellow warped and cracking and large amount of build up between bellow drain ports and basket. Found F9E1 and F5E2 errors. Ran automatic diagnostics and found unit will not drain. When accessing drain pump I found bellow has been leaking and has caused water damage to wood floor below unit and took photos of damage. Inspected drain filter and found to be completely clogged. Cleaned out and tested operation. Unit tests good.
Near New Braunfels, Texas 78130
Noah D
Job Details:
06/10/2020
MICROWAVE WHIRLPOOL WMH32519HB4
"Arrived on site to inspect microwave and install all parts, upon inspection found and replaced the parts, retested all functions, no problems found. Complete"
Near Georgetown, Texas 78628
Jonathan S
Job Details:
06/10/2020
WASHER MAYTAG MHW8630HC1
"Arrived on site for washer not completing cycle that on left side and shaking when getting to high spin. Performed diagnostics mode and checked fault codes. Found fault FC-E0 and connected to WiFi . RN tested mode and monitored operation. Performed automatic test cycle. Found all operations passed. Called tech support and spoke with Robert (SR# 7728031882). He stated the the spinning was normal operation and to replace UI for intermittent cycle. Removed failed UI and installed new. Tested after replacing UI. All tested good, no water leaks detected."
Near Hutto, Texas 78634
David S
Job Details:
06/10/2020
REFRIGERATOR LG LFX31925SW/02
Arrived on site. Replaced uv drier and access valve. During vacuum of system found black burnt oil coming from filter drier. This indicates the old compressor had an internal motor failure or burnout. Oil has been circulated through the entire sealed system. Attempted to flush the system and performed extended vacuum. System is restricted due to the oil and cannot be removed.
Near Pflugerville, Texas 78660
David S
Job Details:
06/10/2020
WASHER MAYTAG MHW5100DW0
"Arrived on site for washer stuck draining and locked door. I inspected the unit and work area. I found the washer unplugged and water line turned off. I plugged the unit back in and found it trying to drain. I gained access to the water level sensor and blew the line clear. I put the unit into diagnostics and it stopped trying to drain. I ran the unit through a diagnostics cycle, I found a lot of suds forming in the tube while going the the cycle. Unit operated as designed. The unit was stuck draining with the door locked because the water level sensor could not read the level properly due to all the suds. Unit is operating as designed no water leaks detected.
Near Austin, Texas 78737
Leonardo
Job Details:
06/10/2020
RANGE WHIRLPOOL KGCU467VSS02
Arrived on site to replace igniter. Replaced igniter and unit still not igniting. Igniter is parking but not making a flame. Ordering new module spark WPW10116108 and new cap burner WPW10256034 and new burner head W11106799. Will need 2 man office to reschedule. ; ordrng 1 2MANJOB (2 MAN JOB ) and 1 W11106799 (BURNER HEAD ) and 1 WPW10116108 (MODULE SPARK ) and 1 WPW10256034 (CAP BURNER )
Near Paige, Texas 78659
Andy
Job Details:
06/10/2020
RANGE KITCHENAID KSGB900ESS3
Arrived on site for range with drawer issues. Tested and inspected unit and found failed right slide. Ordering needed part as well as left slide in case needed. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11123024 (slide-drwr RIGHT ) and 1 W11131365 (slide-drwr LEFT)
Near Austin, Texas 78703
Jacob
Job Details:
06/10/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived onsite to replace all parts t unit. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, Texas 78746
Wesley
Job Details:
06/10/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03
Arrived onsite and provided inspection of appliance health and replaced filter. All checks good.
Near Liberty Hill, Texas 78642
James
Job Details:
06/10/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site and called tech line and spoke to Steve #7728034585. Job complete
Near New Braunfels, Texas 78130
Richard
Job Details:
06/10/2020
COOKTOP KITCHENAID KCGS550ESS01
Arrived onsite for the cook top with a gas leak. Took top of cook top off and tested all gas lines and orifices and switches for leaks. Used soap and bubbles and gas detector to check for leaks. Found no leaks on the cook top at all. Put cooktop back together and it tested fine all flames where normal and again check for leaks and found no leaks. Complete
Near Leander, Texas 78641
Lou
Job Details:
06/10/2020
WASHER WHIRLPOOL WTW4816FW2
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics checked error codes as it showed none. I continued with testing and the unit operated as designed until it got to spin and at the beginning of spin, the unit made a very loud metal to metal screeching sound. I removed and replaced the gearcase/cam and retested and the unit continues to make the same sound. I removed and replaced the basket block and retested and still the noise is there. I contacted techline and spoke to Robert and advised of my findings and he recommended to replace the basket, motor and return with the gearcase, just in case. Provided file #7728033606. I am ordering the basket, gearcase/cam, & motor and office to schedule return service. No water leaks observed during service.; ordrng 1 W10554251 (spin basket) and 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W11255272 (gearcase) and 1 WP389140 (drive block) and 1 WPW1000638
Near Austin, Texas 78741
Leonardo
Job Details:
06/10/2020
OVEN JENN-AIR JJW2830DP03
Arrived on site to replace doors. Found console damaged and door missing name plate. Ordering console and name plate office to reschedule. ; ordrng 1 W11236888 (CONSOLE) and 1 WPW10159578 (NAME PLATE)
Near Austin, Texas 78734
Luis
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11
"Arrived on site for noise compliant. Some vibration noise from evaporator cover,replaced fan motor adjusted cover,vibration noise no longer present did inform customer that he will hear the fan running and it’s normal operating sound due to design"
Near Hewitt, Texas 76643
Jonathan M
Job Details:
06/10/2020
DRYER MAYTAG MEDB835DC4
"Arrived on site for dryer that won’t turn on. Inspected unit and work area. Removed terminal block cover and tested voltage. From the L1 circuit to the L2 circuit I found 236 V. However from L1 to neutral I found 5 V and from L2 to neutral, I found 233V. From Neutral to ground, found 16.35 V. Tested unit from the wall and found 120.2 V from L1 to ground and L2 to ground. However, found 16V from L1 to neutral and 233 V from L2 to ground. I advise the customer that they will need an electrician to fix their electrical issues. Call complete."
Near Austin, Texas 78704
Wesley
Job Details:
06/10/2020
WASHER WHIRLPOOL MHW8630HW0
Arrived onsite and found unit dispenser drawer dripping water when opened. Replaced drawer. Advised customer on repair. All checks good.
Near Austin, Texas 78750
Cliff
Job Details:
06/10/2020
RANGE WHIRLPOOL WFC150M0EB3
Arrived on site to diagnose a range that is not heating. Tested unit and found for terminal block on back of unit. Homeowner will have new power cord ready for return visit ; ordrng 1 WPW10245259 (block-term)
Near Liberty Hill, Texas 78642
James
Job Details:
06/10/2020
ICE MACHINE KITCHENAID KUIS18PNXB1
"Arrived on site and installed new reservoir, pumps and harness. Tested operation and found unit working properly. Job complete"
Near Bertram, Texas 78605
James
Job Details:
06/10/2020
RANGE WHIRLPOOL WFG320M0BW2
Arrived on site and tested operation. Found no operation from control when selecting oven light on. Unit has failed control. Installed new control and tested operation. Unit tests good. Job complete
Near Austin, Texas 78748
Luis
Job Details:
06/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
"Arrived on site for no cool. Removed deli drawer and door,checked evaporator found traces of oil on drip pan. No frost on evaporator diagnosed a refrigerant leak. Ordering an evaporator,compressor,filter drier and access valve. ; ordrng 1 2HRS (2HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Cedar Park, Texas 78613
Paul
Job Details:
06/10/2020
RANGE WHIRLPOOL WFE515S0JS0
Arrived onsite for a range with the door not closing. I found the loaded hinge had broke. I replaced the door hinges with a kit. The door is working as designed. Call complete.
Near Austin, Texas 78702
Jacob
Job Details:
06/10/2020
DRYER MAYTAG MGDC465HW0
arrived onsite to replace seal in unit. Replaced seal. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, Texas 78626
Jonathan S
Job Details:
06/10/2020
DRYER SAMSUNG DV42H5200EW/A3
"Arrived on site for dryer not heating. Performed diagnostics and tested voltage to unit, found 240 volts. Removed top and gained access to control. Tested fuses and heating element. Found heating opened/ failed. Removed failed element and installed new. Assembled unit and tested operation. All tested good.
Near Seguin, Texas 78155
Noah D
Job Details:
06/10/2020
OVEN WHIRLPOOL WOD77EC0HV01
"Arrived on site to install ACU and test unit, upon inspection found the wrong supplemental board was given, tested with a new main board and got same problems and error code, ordering control and blower fan. Office to reschedule. Place on cancellations; ordrng 1 W11248652 (BLOWER) and 1 W11261164 (SUB CONTROL )"
Near Round Rock, Texas 78665
David S
Job Details:
06/10/2020
RANGE WHIRLPOOL WFG515S0ES1
Arrived on site to install previous diagnosed parts. Removed the old orfice and replaced with new. I tested the units operations and found all burners light properly. Job complete.