Service History 166 - Appliance Express

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL

Near Austin, TX 78731

David S

Job Details: 12/13/2022

Arrived on site to install previous diagnosed parts. I gained access to the tub and replaced it with new. I replaced the mid level brackets for the shelf. I reassembled the unit and tested it. It is now working as designed. No water leaks detected at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78758

David S

Job Details: 12/13/2022

Arrived on site for the ice maker producing slow. I explained to the customer that the ice thickness is set to max and that will slow ice production. I can set it back to normal and it would produce faster. They wanted it to produce faster so I set it to normal. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Pflugerville, TX 78660

Cliff

Job Details: 12/13/2022

Arrived on site to diagnose a washer with tones not working. Found ui not inducing tones even though option is on. Replaced ui and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Pflugerville, TX 78660

Cliff

Job Details: 12/13/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced pump assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Arrived on site for an dishwasher that wont run at times and would also bee. Upon inspection I found that the was water in the drip pan I then poured it out and tested unit and found a small leak at the water inlet line fitting and tightened it up and found that the leak was gone. Tested unit one last time a found unit operating as designed. Job number.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Arrived on site to install previously diagnosed part upon arrival I installed new strike and tested unit and found unit operating as designed. Job completed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Clifton, TX 76634

Jonathan M

Job Details: 12/13/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the user interface assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Waco, TX 76707

Jonathan M

Job Details: 12/13/2022

Arrived on site for a washing machine that is not spinning. Inspected unit and work area. The customer advised that the unit will not get past the wash portion of the cycle and will not spin out any clothes. Ran the unit through diagnostics and found an F7 E1 (basket speed fault) error code. Ran the unit through manual spin and found the unit buzzing but not spinning. Went ahead and replace the capacitor and tested the unit. The unit began to spin and operate as designed. I ran the unit through an auto test and the unit ran as designed. Call complete.

We serviced a

MAYTAG FREEZER

Model MRT311FFFZ02

Near Waco, TX 76712

Jonathan M

Job Details: 12/13/2022

Arrived on site for a refrigerator that has a broken bracket. Inspected unit and work area. Confirm the customers complaint and the customer advised they had a bracket that they ordered from whirlpool. Replace the bracket in the freezer and added the shelf. Tested the unit and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Austin, TX 78759

Wesley

Job Details: 12/13/2022

Arrived onsite and repaired unit by replacing the cycling thermostat. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Dripping Springs, TX 78620

Luis

Job Details: 12/13/2022

"Arrived on site for temp concerns found freezer not cooling correctly,found obstruction on condenser fan motor,removed obstruction fan powered on. Advised customer to let unit run 48 hrs"

We serviced a

WHIRLPOOL FREEZER

Model WZC5216LW0

Near Austin, TX 78738

Luis

Job Details: 12/13/2022

Arrived on site for door seal issues. Found door not sealing correctly adjusted hinges tested door operation good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78738

Luis

Job Details: 12/13/2022

Arrived on site. Diagnosed a defective led module installed updated led modules all leds working. As designed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Seguin, TX 78155

Andrey

Job Details: 12/13/2022

"Arrived on site to test unit for not washing, tested unit found after the sump was replaced the thermal sensor was about a 1 inch from tub, bent it back into place and secured it properly, customer stated that after repair she ran it once and on the next load FAE5 code popped up,diverter leak detected, inspected sum found loose screws on the back of sump, tightened screws and ran normal cycle for 10 minutes, unit is running properly with no issues, drain water and restart cycle, unit is running as designed, advised customer to monitor if error returns will need to replace sump, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Seguin, TX 78155

Andrey

Job Details: 12/13/2022

"Arrived on site to replace previously diagnosed cavity sensor, replaced sensor tested unit unit now functioning properly, heated water for 1 minute with no issues, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/13/2022

Arrived onsite for safety valuation. Called safety line they told me to call tech line Scott from tech said that we are going to shoot gun parts at it. I told Scott there was not gas leak but when you are preheating the oven it does not burn all the gas and it smells up the house. He sent me to the Safety line again and the tech said that they will swap out the unit and gave me this SR # Sr7735203224SR 7735200886. Sr7735203224

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Temple, TX 76502

David Z

Job Details: 12/13/2022

"Arrived on site to diagnose refrigerator not making ice or dispensing water. On arrival tested dispenser and found no water coming out, just valve humming. Asked if RC items were freezing and customer said things did freeze. Checked settings and found RC at 33. Adjusted to 38. Heated reservoir to melt ice in it. I also found the single valve connector was never centered from install, and was almost off 1 prong. Seated connector and retested. Verified unit dispensing properly. Call complete."

We serviced a

MAYTAG DRYER

Model MED5630HCI

Near New Braunfels, TX 78132

Andrew

Job Details: 12/13/2022

"Arrived on site to test unit for not spinning. Found fuses were good. Found door switch and motor resistance good. Replaced ACU, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near San Marcos, TX 78666

Joe Z

Job Details: 12/13/2022

Arrived onsite for unit not operating. Upon arrival inspected unit. Checked polarity and is good. Test thermal fuse and is OL. Need to replace thermal fuse. Replaced thermal fuse and test unit. Unit is now operating. Watched element cycle. Checked ventilation and unit passed vent test. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Waco, TX 76712

Jonathan M

Job Details: 12/13/2022

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Attempted to jump the icemaker and found that the motor wouldnt turn. Checked voltage to the icemaker and found 120 V. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. I advised the customer to give the unit 2 to 3 days to fill up their ice bin. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near San Marcos, TX 78666

Joe Z

Job Details: 12/13/2022

"Arrived onsite to install previously ordered parts. Replaced outer glass W11176456, nameplate W11178521, and both screws W11428245. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Pflugerville, TX 78660

Scott

Job Details: 12/13/2022

"Arrived on site ,replaced belt ,shield and screws . Ran diagnostics. No errors and unit passed diagnostics wash test . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Elgin, TX 78621

Scott

Job Details: 12/13/2022

"Arrived on site for a pair of pants stuck under agitator . Removed agitator and got pants out . Checked agitator, found no defect on any of agitator parts . Ran calibration and diagnostics wash. All checked normal. Did instruct on not overloading and proper loading of clothes . No water leaks detected at time of service. Job complete"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Elgin, TX 78621

Scott

Job Details: 12/13/2022

Arrived on site for washer not starting . Found washer periodically not responding to commands. Also unit would just click and shut down . Found control and UI failing . Replaced control and UI . Unit is now responding to commands. Ran diagnostics and all checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL RANGE

Model wfe515s0js3

Near Austin, TX 78723

Scott

Job Details: 12/13/2022

"Arrived on site , replaced control. Ran preheat. Unit heated and no other issues found . Job complete"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Austin, TX 78723

Scott

Job Details: 12/13/2022

Arrived on site for long dry times . Customer had already tried air flow kit . Checked exterior vent and found no air flow . Found exterior vent has a dual baffle system and inner baffle was stuck closed . Unstuck baffle and unit is functioning properly . Now getting proper air flow . Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78633

Lou

Job Details: 12/13/2022

"Arrived on site to inspect range bulb not working and customer got shocked when replacing. Upon further inspection, I removed the current bulb and removed the socket. I found the socket wired correctly and not grounding on the unit anywhere. Replaced the bulb with a new bulb and tested and unit is operating as designed. I could not see where or what the customer had gotten shocked by. Contacted the manufacturer safety team and reported my findings. Attached to Ref#7735142042. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JZ0

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Arrived on site for a range that is showing f1e0 code Internal board failure. Upon inspection I found this code stored I then power cycled the unit and found no change. I then replaced the control and tested the unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Belton, TX 76513

Tyler

Job Details: 12/13/2022

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue and found stable power supply to unit. Found faulty wiring within door leading to issue. Corrected wiring to control and found unit functioning as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Belton, TX 76513

Tyler

Job Details: 12/13/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Upon inspection of previous repairs I found high side leak on compressor. As able to reweild connection and pulled vac and recharged system with 68g of refrigerant. Found no leaks and informed customer to give unit 24 hrs to cool. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Salado, TX 76571

David Z

Job Details: 12/13/2022

"Arrived on site to diagnose washer banging and walking several times. Customer said they have seen the unit banging and walked several inches more than once. When I asked about load size and composition, customer said it was mixed. I ran the unit in high speed spin and found no vibration issues. I removed the top and back panels and found all suspension was tight, intact and properly positioned. No broken shocks or sagging springs. Called findings into tech line, SR7735265780. I advised customer on proper usage and balanced loading, as unit passed all tests and shows no signs of failing. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Leander, TX 78641

Maurice R

Job Details: 12/13/2022

"Arrived onsite for previously diagnosed parts.installed the UI and t tested the unit, one touch to select a option on the ui. Unit is operating as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/13/2022

Arrived onsite for previously diagnosed parts. Installed the dual valve inside the fridge and tested unit. No more leaks out of the cold water reservoir. Unit operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78726

David S

Job Details: 12/13/2022

Arrived on site to install previous diagnose part. I gained access to the junction box and installed a new cover. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Manor, TX 78653

Matthew

Job Details: 12/13/2022

Arrived onsite for oven not heating properly. Upon arrival inspected unit. Ran both upper and lower ovens to 350 degrees. Both ovens preheated and cycled properly giving an average cook temperature of 350 degrees. Thermal coupled showed unit is heating properly. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Manor, TX 78653

Matthew

Job Details: 12/13/2022

"Arrived onsite for all igniters sparking and bad ignition on left front burner. Upon arrival inspected unit. Found center power burner and right front burner had caps reversed causing mis-ignition. Corrected burners. Also instructed customer on sparking event which is normal operation. All ignitors will spark , however only the knob turned will open that individual gas valve and allow ignition. Customer understood. Unit is now functioning properly. Job complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78703

Luis

Job Details: 12/13/2022

Arrived on site. Replaced main control and transformer powered unit on heater grid heating up.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78737

Leonardo

Job Details: 12/13/2022

Arrived on site to replace sump and motor and heating element. Replaced both parts test unit no leaks present no error codes unit spraying water job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Maxwell, TX 78656

Kevin

Job Details: 12/13/2022

"Arrived on site and found Customer had still not defrosted refrigerator requested on previous visit. Inspected evaporator is now mostly clear of ice. Took another picture. All functions checked good on previous visit and refrigerator has caught up. Replaced all parts recommended by tech line anyway and added silicone around perimeter of freezer. Refrigerator should now be working properly, job complete"

We serviced a

ROPER DRYER

Model RED4516FW0

Near Seguin, TX 78155

Andrey

Job Details: 12/13/2022

"Arrived on site to test unit for broken belt, tested unit found failed belt due to ceased up idler pulley, replaced parts from repair kit, tested unit, unit now functioning properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78727

Vincent

Job Details: 12/13/2022

"Arrived on site for dishwasher leaking after repair. Inspected unit and work area. CX explained unit was leaking all over the kitchen. Removed the kicplate and inspected the sump and motor and it was properly installed. Inspected the drain hose and it was properly installed. Found the drain pump not installed correctly, I uninstalled and inspected the gasket and it was good. Reinstalled and checked for leaks. Unit is now operating as designed and no leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS03

Near Austin, TX 78733

David S

Job Details: 12/13/2022

"Arrived on site for KitchenAid microwave combo showing door open, and wont start. I inspected the unit and work area. I gained access to the torsion bars and found them weak not holding tension. Due to the torsion bars being weak the unit blew a fuse for the microwave. ordrng 1 WP4451009 (Right hand torsion) and 1 WP4452395 (Left hand torsion)"

We serviced a

LG REFRIGERATOR

Model LSXS26386D/03

Near Leander, TX 78641

Gerry C

Job Details: 12/13/2022

"Arrived to inspect no ice. I found the customer had already tested and found tapping on the water valve would cause the unit to produce for a few days. I verified the circuit from the control through the ice maker. Office to order water valve; ordrng 1 AJU34125558 (Water Valve)"

We serviced a

KITCHENAID OVEN

Model KSEG950ESS1

Near Austin, TX 78750

Vincent

Job Details: 12/13/2022

"Arrived on site for oven, inspected unit and work area. Customers complaint was unit not heating properly. Tested unit and found bake element open/shorted. Im ordering the bake element and reschedule to return; ordrng 1 W10779716 (Bake element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Austin, TX 78745

Wesley

Job Details: 12/13/2022

Arrived onsite and found f2e2 error and no function. Determined the part sent out Ui Panel is not compatible to fix the problem. Ordering panel ui and returning to repair. ordrng 1 W10917737 (Ui housing)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Arrived on site for a refrigerator that is maam buzzing noise. Upon inspection I found that there was ice buildup on the evap that was causing the noise. The unit is suffering from a defrost issue. I tested the heating element and found it good and the drain rude was clear. I am ordering evap harness and returning with the control ; ordrng 1 W10119239 (MOTOR-EVAP)

We serviced a

JENN-AIR RANGE

Model JDS9860AAP

Near New Braunfels, TX 78132

Andrew

Job Details: 12/13/2022

Arrived on site to test unit for right two burners not igniting. Recommend replacing both spark igniters. ordrng 2 74004053 (Igniter)s

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Austin, TX 78758

Wesley

Job Details: 12/13/2022

Arrived onsite to diagnose unit operating its failed drain function. Was given access to the service key. Determined the Lower harness drain pump blue wire had shorted. Repaired short and tested in diagnostics. Long fill and lid latch error. Valves and latch operating properly. Diagnostic function intermittent and absolutely no drain function nor voltage measures at the drain pump ; ordrng 1 W11188527 (Control) and 1 W11376227 (Lower harness)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Georgetown, TX 78626

Gerry C

Job Details: 12/13/2022

"WTW8127LW0 Arrived to inspect washer leaking. I found the softener dispenser was overflowing and spilling over the edge of the tub ring. I replaced the dispenser and tested and found the issue decreased, but there was still minor splash. Per MFG TSP W11651001 Rev A, the tub ring requires replacement. The softener dispenser bezel would not stay in place and will require replacement as well. No leaks of the water supply observed during service.; ordrng 1 W11590590 (Tub Ring, Upgraded) and 1 W11550898 (Bezel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Wrong sized gasket was sent. Need parts research. Office to reschedule.; ordrng 1 W10830162Partsresearch (Door gasket Parts research) and 1 W10830162 (Door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrqa59cnkz

Near New Braunfels, TX 78130

Joe Z

Job Details: 12/13/2022

"Arrived onsite for icemaker with no ice production. Customer pushed unit from wall. Upon arrival test unit and icemaker is calling for water, but not filling. Test pressure from supply and getting 45 psi. Found that during call for water there is not the correct flow of water from valve. Customer has water softener in house. Water pressure is within specs. Customer will push unit back to wall themselves.Need to replace water valve. Ordering valve and icemaker . Office to reschedule ; ordrng 1 W11455388 (Valve) and 1 W11455232 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Temple, TX 76504

David Z

Job Details: 12/13/2022

"Arrived on site to diagnose refrigerator that was not properly cooling. Examined unit and checked Temps. Found RC was almost at room temp. Freezer was cool, but not overly cold. Found the evaporator encased in ice, with ice .5 inches past the evap cover. Checked items in diagnostics and found defrost thermistor showing open. Ordering defrost thermistor and control. Customer advised on correct procedure to defrost unit and that it must be done prior to next visit. Return visit set . ; ordrng 1 WPW10384183 (Defrost Thermistor) and 1 W11566851 (Control) and 1 W11546981 (Defrost Heater)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near San Marcos, TX 78666

Joe Z

Job Details: 12/13/2022

Arrived onsite for Only One or Some of the Burners are Lighting. Upon arrival test unit and the rear left burner is not igniting. Intermittently there will be a spry and burner will light. Need to order surface ignitor and spark module. Office to reschedule ; ordrng 1 W11453940 (Surface ignitor) and 1 WPW10475149 (Spark ignitor)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Austin, TX 78748

Leonardo

Job Details: 12/13/2022

Arrived on site to test unit for damaged panel. Replaced panel and found some butting not working. Put old panel back and unit test good. Will order new panel office to reschedule ; ordrng 1 W11029431 (Console)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Briarcliff, TX 78669

Leonardo

Job Details: 12/13/2022

Arrived on site to test unit for unit making noise when fan is on. Test unit and found damaged blower. Will order new blower office to reschedule ; ordrng 1 W11442100 (Fan blower)

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Spicewood, TX 78669

Leonardo

Job Details: 12/13/2022

Arrived on site to test unit for cooling fan making noise. Will need to order new foam tape ordering tape office to reschedule ; ordrng 2 W11175143 (Foam tape)s

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78702

Wesley

Job Details: 12/13/2022

Arrived onsite for diagnosis of failed control not energizing the drive motor. And secondary issue of thermistor out of range. Replaced control and symptom unchanged. Due to parts on order returning at later date to complete repair. Return technician to get with SW on diagnostics.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, TX 78634

Cliff

Job Details: 12/13/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found inefficient compressor and it will need to be replaced to along with drier to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Coupling) and 1 WPW10143759 (Drier) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, TX 78634

Cliff

Job Details: 12/13/2022

Arrived on site to replace previously ordered parts for dishwasher. Upon inspecting unit found tub dented at seam actually causing leaking issue. Tub will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Hutto, TX 78634

Cliff

Job Details: 12/13/2022

Arrived on site to diagnose an oven with a door missing parts. Found rt side trim missing and lower trim bent. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10761014 (Trim rt) and 1 W10761018 (Trim lft) and 1 W11569689 (Trim lower)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hutto, TX 78634

Cliff

Job Details: 12/13/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found heavy discoloration on rc evap indicating refrigerant leak. Evap will need to be replaced to complete repairs and office to set return appointment for 2 hours.; ordrng 1 W11492867 (Rc evap) and 1 WPW10608485 (Fc evap) and 1 2hourjob (2 hour job)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Whitney, TX 76692

Jonathan M

Job Details: 12/13/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the motor and tested the unit. The unit would start to spin and then completely shut the control off altogether for a second and then come back on but would exit diagnostics. I then replaced the lower harness and tested the unit. I still have the same issue. I called Whirlpool Techline and spoke to Steve SR# 7735264554. He had me run through a couple checks by disconnecting the rotary switches and several components on the washer while trying to activate the spin cycle. We still have the same issue with the unit not actually fully going into spin. He advised to replace the control again and to call back if further issues persist. Ordering the control but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11116592 (Control)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Woodway, TX 76712

Jonathan M

Job Details: 12/13/2022

"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. Customer advised that its been over a month and they have not made a single batch of ice. Ran the unit through a harvest testament unit ran as designed. Attempted to fill the icemaker and found that the valve was turning on and water was flowing from the valve but water was not making it through the fill tube. Attempted to steam out the fill tube and tested the unit. Still could not get water to travel through the fill tube. I called Whirlpool Techline and spoke to Scott SR# 7725261024. He advised that based on my checks, the issue would have to be with the bill to assembly for the housing. Ordering both in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11515313 (Fill tube) and 1 W11194438 (Housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV03

Near Temple, TX 76502

David Z

Job Details: 12/13/2022

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Customer says compressor stops and just clicks. I ran the unit and found it does start, but isn't providing any cool or frost pattern. Unit has a sealed system failure. Ordering R600 sealed system parts. Office to schedule. ; ordrng 1 R600Kit (R600 Kit) and 1 W11574734 (Compressor) and 1 Wpw1014759 (Dryer) and 1 W11506635 (Access Valve) and 1 W11598434 (Evap)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near Pflugerville, TX 78660

Scott

Job Details: 12/13/2022

Arrived on site for hot burner indicator staying on . Left front switch is making loud buzzing noise . Ran diagnostics no error codes . Ordering left front switch . Call to set return ; ordrng 1 W10434452 (Left front switch) and 2 WP3149404 (Switch)s and 1 WP3149400 (Swith)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Dripping Springs, TX 78620

Luis

Job Details: 12/13/2022

Arrived on site for no cool. Diagnosed a defective compressor ordering a new compressor ; ordrng 1 W11574734 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600akit (R600a kit)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/13/2022

Arrived onsite for previously diagnosed parts. Installed the gearcase shield. Talk to customer and we ran a load and during the agitate cycle there is a noise. The noise sounds like clicking noise. Talked with Susie and we are ordering new parts; ordrng 1 W11396716 (Suspension) and 1 W10721967 (Clutch) and 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W11553312 (Washer thrust) and 1 W10902814 (Impeller) and 1 1hour (Extra hour)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near New Braunfels, TX 78132

Andrew

Job Details: 12/13/2022

Arrived on site and replaced previously diagnosed right RC and FC door. Unit working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID WINE COOLER

Model KUWL214KSB00

Near New Braunfels, TX 78132

Andrew

Job Details: 12/13/2022

"Arrived on site to inspect unit for damage to door. Took pic of dent on bottom left corner. Replaced door, unit working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Seguin, TX 78155

Andrey

Job Details: 12/13/2022

"Arrived on site to preform sealed system, customer has received compressor from whirlpool and it is in the freezer, sealed system is a R600 and none of the equipment was ordered, ordering additional parts and equipment office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 Oillessgauges (Oil less gauges) and 1 W11578004 (Evaporator) and 1 W10843121 (Non uv drier)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Seguin, TX 78155

Andrey

Job Details: 12/13/2022

"Arrived on site to test unit for bake cycle not working, tested unit found console is malfunctioning, not able to put unit into diagnostics, when pressing bake to start it shuts off the cycle, ordering console, office to reschedule, ; ordrng 1 W11616687 (Console)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Austin, TX 78753

Scott

Job Details: 12/13/2022

"Arrived on site for washer walking and vibrating as well as making noise during draining and when agitating &spin. Found oil has leaked o from gearcase . Drain motor loud when draining . Suspension looks in good shape . Ordering gear case ,wash plate ,slider ,clutch ,drain pump. ; ordrng 1 W10834917 (Wash plate) and 1 W10727777 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Arrived on site for a refrigerator that is making a humming noise. Upon arrival I found that the unit was not making the noise but what I did fine was that the grill in the freezer was loose on the right side which could cause some vibration to happen when the evaporator fans running. I am ordering the grill and returning with the evaporator fan motor. Office to reschedule. ; ordrng 1 WPW10175909 (GRILLE) and 1 W11260592 (Even fan harness)

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near Belton, TX 76513

Tyler

Job Details: 12/13/2022

Arrived on site for wall oven with flashing lights. Upon arrival confirmed issue and found u it had stable power connections. Found control was intermittently sending power to leds but no failures in bulbs themselves. Rescheduled customer f9r 12/16/22 to complete repairs with new ACU; ordrng 1 W11448962 (Control) and 1 Cnote (Please reschedule tgo for repairs!!! Per customer)

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Austin, TX 78737

Kevin

Job Details: 12/13/2022

"Arrived on site and inspected dryer and found handle is broken, also found heating element has failed. Pre-screened heating element did not arrive. Airflow is showing restricted on airflow meter and recommended that vent to the exterior be cleaned/clear via service before return visit; ordrng 1 279838 (Heating element) and 1 W10861225 (Handle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Austin, TX 78704

Luis

Job Details: 12/13/2022

Arrived on site. Excessive ice build up still on evaporator customer will continue to defrost unit return appointment set

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Lakeway, TX 78734

Leonardo

Job Details: 12/13/2022

Arrived on site to replace console. Test unit and found wrong part was received. Spoke with Dona in parts and they will order new one. Office to reschedule ; ordrng 1 W11402036 (Console)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near New Braunfels, TX 78130

Andrew

Job Details: 12/13/2022

"Arrived on site to test unit for no ice production. Found fill tube heater wire broke out of molex connection. Also found left hand hinge cover broken preventing unit from recognizing door is closed. Recommend replacing cover, fill tube and icemaker. Need autho for parts and office to reschedule. ; ordrng 1 W11199487 (Cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Harker Heights, TX 76548

Tyler

Job Details: 12/12/2022

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue issue but found temps in rc at 50 and fc at 37. Upon further inspection found all fans and compressor running but there was little/no frost patterns on either coil and compressor was only pulling between 0.2-0.3 amps indicating a failing compressor. Ran ice maker tests and found unit harvest and cycling as designed with no leaks. Will need office to reschedule once availability of parts is known for 4hr r600 ss replacement.; ordrng 1 W11578205 (Compressor) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11395822 (Rc Evap coil) and 1 W11394387 (Fc Evap coil) and 1 Cnote (Needs 4hr repair)

We serviced a

WHIRLPOOL OVEN

Model RBD245PDS14

Near Georgetown, TX 78628

Vincent

Job Details: 12/12/2022

"Arrived on site for wall oven, inspected unit and work area. Customer complaint was during self clean it shut off and never came back on. Gained access to control and had a electronics smell. Found the thermal fuse open, I used my jumper to make sure unit control would still power on and it did. I will be ordering a thermal fuse that will require to splice the harness and will require make and female connectors. Returning tech to make sure they have some. ordrng 1 WP4451042 (Fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78750

David S

Job Details: 12/12/2022

"Arrived on site for dishwasher not washing the dishes. I inspected the unit and work area. I put the unit into diagnostics but it would not advance. I gained access to the control and found it shorted out. I tested the door switch, water valve, drain pump, and wash motor, I found them all in range. ordrng 1 W11305303 (Control)"

We serviced a

JENN-AIR OVEN

Model JJW9830DDP

Near Austin, TX 78750

David S

Job Details: 12/12/2022

"Arrived on site for wall oven not heating at all. I inspected the unit and work area. I found the door hinges lost tension and are not pulling the door fully closed, which is not engaging the door switch, which wont allow the unit to heat properly. I also found the lower oven door gasket torn and the upper light is burned out.; ordrng 4 WP74010283 (Hinges)s and 1 WP74009925 (Bulb) and 1 WPW10162386 (Lower oven gasket)"

We serviced a

WHIRLPOOL RANGE

Model KDRS467VSS04

Near Austin, TX 78704

Scott

Job Details: 12/12/2022

Arrived on site for oven not starting or stopping while heating . Ran preheat and unit not heating . Did hard cord control power reset . Reran preheat and unit preheated on regular and convection. Found relay on control sticking . Ordering control. Call to set return ; O-emld tckt

We serviced a

KITCHENAID COOKTOP

Model KGCU483VSS00

Near Jonestown, TX 78645

Kimo

Job Details: 12/12/2022

Arrived on site for a gas cooktop. Customer stated that he would smell gas when he first turns on the right front bur but it hose away. Upon further in I found that the orifice in the burner was too large I didnt find any gas leaks when installing unit. I am ordering a part research for W10221288. Office to reschedule ; ordrng 1 W10221288 (Lp conversation kit) and 1 W10221288partsresearch (Parts research)

We serviced a

KITCHENAID OVEN

Model KFDC506JSS00

Near Austin, TX 78732

David S

Job Details: 12/12/2022

"Arrived on site for oven not heating. I inspected the unit and work area. I found the oven would heat but the door is not engaging the latch fully. I tested the door and found the left side raising up as it closes. I found rust spots on the inner door liner. I inspected the oven lights not seated properly in the oven and falling out, I found the housing warped not allowing them to sea properly. I tested the cooktop burners and found the front left and right take a while to light. I am ordering the inner door, both hinges, two led assemblies, and both burner heads to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11233684 (Oven lights)s and 1 W11334152 (Door liner inner) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge) and 2 W11344539 (Lf rf burner head)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Uhland, TX 78640

Andrew

Job Details: 12/12/2022

Arrived on site to test unit for not cooling properly. Found compressor running and pulling .8amps. Found frost pattern on evap not forming beyond first coil. Recommend replacing compressor and charging system with nitrogen for possible internal leak. Needing 2 hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV) and 1 W10913906 (Access)

We serviced a

WHIRLPOOL WASHER

Model WF42H5000AW/A2

Near Austin, TX 78746

Wesley

Job Details: 12/12/2022

Arrived onsite to repair the washer switch misreading error by replacing the control board. Determined new control to be damaged in box. Ordering control again to complete repair. ; ordrng 1 DC92-01621E (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Pflugerville, TX 78660

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a washer that is making unusual noise. Found control making noises stated in service pointer and possible cam issue. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498796 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Round Rock, TX 78665

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor locked up and installed new start device.found no change in operation and compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupling) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78723

Matthew

Job Details: 12/12/2022

"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Customer pointed out several areas around installed unit where water damage had occurred. Uninstalled unit and found unit has a fractured tub. Left unit unplugged to discourage any further use. Unit will leak every time its used. Will need tub replaced. Ordering tub, office to reschedule. Customer will also talk with builder concerning replacement and damage occurred. ; ordrng 1 W11409866 (Tub)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Austin, TX 78723

Matthew

Job Details: 12/12/2022

"Arrived onsite for right front burner not igniting. Upon arrival inspected unit. Found ignitor does click but is grounded out to the base and not the cap. Tried adjusting placement but did not correct the issue. Igniter appears to be set just low enough to not spark properly. Ordering Right front igniter, orifice holder and burner. Customer stated he would not like unit repaired but rather replaced since its a new unit. Left manufacturer customer service info. Ordering parts needed to complete the job. Also customer complained of a gap in the installation. Looks line cutout is not sufficient for cooktop to me pushed back to wall. Notified customer that is is an installation issue and the builder would need to be contacted. Office to reschedule depending on customers outcome with customer service. ; ordrng 1 W11238758 (Left front ignitor) and 1 W11337062 (LF orifice holder)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Belton, TX 76513

Tyler

Job Details: 12/12/2022

"Arrived on site for washer not functioning through cycles correctly. Upon arrival confirmed issue and found following errors: F0e5, f3e3, f7e7. I then found harness to valve was missing the thermistor connection and causing unit not to register correct water temps and leading to issue. Rescheduled customer to complete repairs with new housing asm.; ordrng 1 W11396714 (Valve/Housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78753

Matthew

Job Details: 12/12/2022

"Unit #1115. Arrived on site for unit not cooling in either section. Upon arrival inspected unit found compressor powered on but was only pulling .3amps and only slightly warm to the touch. No heat transfer on discharge line. Also from inside the compartment you could hear gurgling from refrigerant trying to flow. Compressor is inefficient. Will need compressor replaced. Ordering compressor, dryer, access valve, R600 kit, nitrogen, lokring kit( unit has aluminum cap tube). Office to reschedule ; ordrng 1 W11582592 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/12/2022

Arrived on site to inspect unit for door damage. Documented damage and found unit seems to be pulled out from oven compartment. Recommend replacing inner and outer door alone with bottom vent cover. Advised customer to contact contractor to correct the issue of oven sticking out about 1/4 inch as issue is cosmetic. Advised we would be able to correct door issue but not installation issue. Office to reschedule. ; ordrng 1 W11598202 (Vent) and 1 W11600322 (Glass door) and 1 W11617223 (Inner door)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, TX 78723

Joe Z

Job Details: 12/12/2022

"Arrived onsite for leaks water. Upon arrival test unit and water leaked from back of unit during fill. Inspected unit and found fracture in outer tub. Customer stated that unit shook a lot before leak happened. Found suspension to be a little loose. Need to replace tub, suspension, and gearcase. Ordering tub, gearcase, and washplate. Office to reschedule ; ordrng 1 W11219115 (Outer tub) and 1 W10902814 (Washplate) and 1 W11449840 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78741

Scott

Job Details: 12/12/2022

"Arrived on site for washer walking and vibrating . Ran diagnostics got errors 8-6,0-3,8-1. Ran diagnostics and unit is making noise and vibration during spin . Ordering gearcase , clutch, slider and control . No water leaks detected at time of service. Call to set return ; ordrng 1 W11266006 (Control) and 1 W11185701 (Gear) and 1 W10905022 (Clutch) and 1 W10905025 (Slider)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Georgetown, TX 78628

Lou

Job Details: 12/12/2022

"Arrived on site to inspect range burner not working. Upon further inspection, customer advised the back right burner is not working. I tested all burners and found the back right burner not igniting. The ignitor is arcing and I can hear gas flowing, but it wont ignite. I attempted to clean a round the ignitor area of the burner head and retested and it continued to fail. The parts prescreened for the call today were incorrect due to not having the last two digits of the model number. I am ordering the front right burner head, rear right burner head and burner caps. Scheduled return service for 12/19/22. No gas leaks detected during service.; ordrng 1 W11435630 (Right front burner head) and 1 W11435657 (Right rear burner head) and 1 W11435570 (Burner caps)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78731

David S

Job Details: 12/12/2022

Arrived on site to install previous diagnose parts. I gained access to the freezer drawer and began to replace the slides. I found the wrong slides were sent for the fridge. I verified the m&s on file are correct. I verified the correct part number was ordered. I installed the gear kit and put some food safe grease in the slide bearings. I tested the drawer and still found the left side going out of sink and piping forward. I am reordering the slides. The office will reschedule when we have eta on the parts.; ordrng 2 W11265130 (Slide)s and 1 WPW10284684 (Left side bracket) and 1 WPW10284685 (Right side bracket)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Manor, TX 78653

Matthew

Job Details: 12/12/2022

"Arrived onsite for dryer not heating. Upon arrival inspected unit. Found dryer would power on but not start a cycle. When start was pressed , you could only hear clicking from control area. Put in diagnostics and found error code for open or shorted thermistor. Checked thermistor per service matters and found thermistor reading 12k ohms or 70 degrees . Checked for grounding re was none. Per tech sheet, control needs replacement. Ordering control. Also ordering thermistor, fuse and sensors. Office to reschedule ; ordrng 1 W11413569 (Control) and 1 W11164044 (Harness) and 1 W10909685 (Fuse) and 1 WP8577274 (Thermistor) and 1 WP3391914 (Thermostat) and 1 279973 (Cutoff)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, TX 78610

Andrew

Job Details: 12/12/2022

Arrived on site to test unit for resetting itself sporadically. Recommend replacing console and control. Returning tech to determine if filter board should be replaced as a precautionary. Office to reschedule.; ordrng 1 W11333816 (Display pcb) and 1 W11184551 (Panel)