"Arrived on site to test unit for not cooling, exposed FC evaporator and found no frost pattern, checked entire system for leaks with UV light, found leak in pan heater and RC evaporator, thermistor metal clip made a hole, replaced pan heater, compressor, dye drier, access valve and RC evaporator, pumped system with nitrogen, system now has no leaks, vacuumed system down for 30 minutes, held perfect vacuum for 10 minutes, charged 5oz with R 134a, powered unit on, RC evaporator developed a good frost pattern and FC as well, unit is now running as designed, no leaks detected job complete"

Arrived on site for range not allowing front to burners to ignite properly. Upon arrival confirmed issue. Found cause of failure was cooktop orfices not put in correct spots. Rearranged orfices to correct burners and found unit working as designed with no leaks. Call complete

"Arrived on site to inspect ice machine exerting a lot of heat from the unit. Upon further inspection, the customer advised the unit is making good ice, but theres a lot of heat coming off of the unit. I placed the unit in diagnostics and tested and it is operating as designed. I tested the unit in a normal cycle and it continued to operate as designed. The cutout in the cabinets appears to be too tight, but after measuring the cabinet space and the unit and comparing to the installation instructions, the unit is installed correctly. I advised the customer of my findings and that the unit is operating as designed and the installation is good. I recommended to monitor the unit and if it began to fail and not make ice due to the heat, to call it in for service. No water leaks observed during service and no repairs needed at this time, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the damper and right RC door gasket. Per service pointer #W11512008A, issues with the fresh foods section warmer than the set temps, I removed and replaced the hv control and tested the unit. Unit is operating/cooling as designed. I advised the customer of the repairs and the control replacement as well. No water connections to the unit/no leaks observed during service, job completed."

Arrived on site to test unit for left small oven not igniting sometimes. Test unit and the first 2 times the oven clicked 3 time but did not ignite. The 3rd time it worked right away. Oven working as designed now. Calle Techline and let Techline heres nothing he would recommend replacing at this time. File#7736215622

"Arrived onsite for a refrigerator that stopped cooling and is making a clicking noise along with the customer smelling gas when it was running. I found the compressor starting at 17 amps and dropping to 7.75 amps then tripping the overload. The compressor was extremely hot. I found the sealed system completely flat. I could smell the same smell the customer experienced when the compressor would try and run. I filled the system with nitrogen and found a leak at the joint between the process stub and compressor. I replaced the compressor, drier, and installed an access valve. I vacuumed the system and charged it with 56 grams of R600A. I tested the unit and the evaporator had a full frost pattern. The unit is working as designed. Call complete."

"Arrived on site for refrigerator needing previously diagnosed. Extension tube, upon arrival confirmed issue and installed part. Found no leaks and ice maker working as designed. Call complete"

"Arrived on site and found fresh food door handle is loose. After tightening it showed customer how to do it themselves if it ever happens again out of warranty, job complete"

Arrived onsite for a washer displaying a slow fill message. I found a stored F8E1 error. I ran manual loads and found fill valve 1 barely letting water in. I replaced the cold water valve and tested the machine. All is working as designed. There were no water leaks present at the time of service. I did show the customer that both of his wall valves will drip if they are opened fully and explained the should be replaced. When the valves are partially closed they are not leaking at this time. Call complete.

Arrived on site to replace right front switch. Replaced switch test unit and unit test good job complete.

Arrived onsite for a range that will not bake in either oven. I flipped the gas valve lever and tested both ovens. I found the lower oven working but the bake relay was not closing for the upper oven. I replaced the control and adjusted the upper oven flue cap then tested the upper oven in the bake cycle. The bake cycle is working as designed. I tested the upper oven in the broil cycle and the control panel is not staying cool enough to touch. Call complete.

Arrived on site for washer needing previously diagnosed drain p7mp. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks and washer fully functioning as designed. Call complete

"Arrived on site and replaced damaged door panel and nameplate, job complete"

"Arrived on site and found top oven door handle is damaged And loose. Disassembled door and replaced handle and it is working properly, job complete"

"Arrived onsite for console replacement. Completed repair and tested. All checks good.

Arrived onsite for lighting issue and found lighting control failure. Completed repair. Tested unit all checks good.

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor.

"Arrived on site and found no ice production reset icemaker and it is not moving. Attempted to replace icemaker and found prescreened one in box will not call for water and is constantly sending 74 V to valve. Reinstalled original icemaker and it cycled properly and then filled with water.

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker,power cycled unit icemaker ran through a harvest and filled with water.

"Arrived onsite for previously diagnosed parts. Installed the evap fan. The unit is in the maintenance shop, did not get test on the unit due to no outlet close by.

"Arrived on site to diagnose refrigerator with door that came off of the water filter housing. On arrival customer showed me all parts intact, but the arm and door had separated. All parts good, no breaks in the plastic. Removed filter housing and reattached door. Found no further issues with it and it's working properly. Repair completed.

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E1 (basket speed fault) error code. attempted to run the unit in a high speed spin, and found the unit buzzing but not spinning. Checked underneath the unit and found wiring gnawed through. Call complete."

Arrived on site to diagnose range with control showing F1E0 error. Removed rear panel. Shared findings with customer. CAll completed.

"Arrived on site for an oven that wont latch properly during a self clean cycle. Inspected unit and work area. Did confirm the customer complaint and ran the unit for diagnostics. Was able to get the door to Latch in diagnostic mode. I did find an F900 (door lock changed states unexpectedly) and F910 (door lock failed to change to expected state) error codes. Found all connectors properly connected with no evidence of any wire damages. For the tech sheet, was advised to replace the door lock assembly. Replaced the door lock assembly and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for no power, tested unit found that unit does not have proper voltage, L1-N 0 vac and L2-N 120VAC, showed to contractor, he will have this issue resolved, inspected wiring harness and found no issue, job complete"

"Arrived on site to test unit for not completing wash cycles. Found errors f4e3(motor not engaging) and f7e1(no heat). Cleared codes and verified wash motor received proper voltage. Replaced sump assembly, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for a dryer that is not heating properly. Inspected unit and work area. Because you advised the unit does heat and tumble, but has not been drying her clothes properly. Did find her vent hose crunched behind the unit due to the both units being pushed back against the wall. The customer requested that we swap both units to give the dryer a shorter vent. Did go ahead and swap places for both units and Short and her vent hose. Found that I could only push the unit back far enough to leave 4 inches for the vent hose, which caused an issue with her back door opening and closing fully. Because the mayor asked if we could swap the two back and I did advise the customer that we could swap the two back, but she would still need to leave room for the vent hose not to be, squished and restricting airflow movement out through her wall

Arrived on site to test unit for unit not starting. Customer already had unit out and completely opened. Found bad switch replaced switch. Test unit and unit test good job complete.

Arrived onsite for a ice machine that has stopped making ice. Upon arrival the customer advised me that the unit stopped making ice after she ran a few cleaning cycles. I power cycled the unit and then ran a diagnostic cycle and found unit operating as designed then the I ran normal cycle and monitored the unit till it made a slab of ice.

Arrive onsite for a ice machine that is no making a lot of ice. Upon arrival I found an incomplete slab on the cutter. I ran the unit in diag mode and found that all functions worked I clean out the holes in the Dispenser with a pick and found the water good and found that a decent size slab was forming before I leave

Arrived onsite for a oven that is making a rattling noise. Upon inspection I found that the noise was coming from the convection fan motor. I installed and tested unit and found unit/operating as designed no noise.

"Arrived on site for dishwasher, inspected unit and work area. Installed new pump and was still not operating. Replaced the control and unit was now operating as designed. I did not charge for the pump as it was misdiagnosed. Office to contact customer to collect from them. Job completed"

"Arrived on site for wall oven combo, inspected unit and work area. Customers complaint was not heating. Tested unit and it would not heat past 260?. Unit was set to Celsius and switched the unit back to Fahrenheit and unit is reaching the desired temperature. Explained to customer what was wrong and showed them on how to fix it if it happens again. Unit is operating as designed. Job completed.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was some LED modules not working. Unit fall under the service pointer and I replaced all modules. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for icemachine, inspected unit and work area. Installed new filter housing and did not change. I advise customer its the filters they are purchasing. I provided the customer with a new filter. Replaced the filter and its now operating as designed with no leaks. Job completed."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3 and F7E1. Cleared the codes and continued with testing. Once the water enters into the tub, the motor failed to come on (F4E3). I advanced through testing and found the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. No one available to sign for the receipt."

"Arrived on site to inspect dishwasher rack being broken on the left side. Upon further inspection, I found both adjusters were broken. I removed and replaced both adjusters and transferred the original clips and positioners to the new adjusters and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for unit not freezing. Pierced low side pressure in a vacuum,removed evaporator cover separated solution on evaporator found bubbles forming at seal from copper to aluminum,diagnosed a refrigerant leak. Removed evaporator installed new evaporator,while attempting to install cap tube and process line into the inlet of the evaporator the cap tube broke in the liner cabinet. Took pictures sent pictures to tech support

Arrived onsite for an ice machine not making any ice but it fills with water and the pump is running. The customer stated the machine is making a very thin layer of ice and seems to be melting of the evaporator. I tested the machine and found it cooling properly. I found the reservoir running out of water due to the reservoir drain pump tube not installed correctly causing the reservoir water to siphon out resulting in the thin ice. I corrected the tube and tested the machine. The unit is making thick ice now and working as designed. The customer has the WLS disconnected and is letting it fill off the control.

"Arrived on site and inspected dishwasher and found a piece of glass has broken impeller in drain pump.Did not see any more glass in sump assembly or around the drain pump. After repair ran a diagnostic cycle to confirm operation, job complete

"Arrived on site to replace previously diagnosed UI control, parts that were ordered are not what is needed no connection from those controls lead to light sockets, the option control is needed, ordrng 1 ERB80595412 (PCB ASSEMBLY OPTION)"

"Arrived on site for refrigerator not cooling upon arrival confirmed issue and found temps at 45/18(rc/fc). Found resistance values of thermistors at Rc P5-1&2: 6.91k, Fc p5-3&4: 21.0k, p8-3&4: 7.39k. Exposed both evap coils and ran tests 4. Found rc evap coil frost over well but fc evap thermistor wouldnt frost over past 1curve of coil indicateing a low side leak after 15 minutes of running.

Arrived onsite for a ice machine that would not drain properly. Upon inspection I found that the unit drains using gravity but the drain tube/hose is too long to drain properly with gravity. ordrng 1 W11539855 (PUMP)

"Arrived on site to follow up pn refrigerator that had started losing cool. On arrival found items cool, but not cold. I checked wattage and found wattage dropping under 90. I pressurized the system with nitrogen ro 100 psi and checked for leaks. Unit lost over 5psi in under the first 15 minutes. I sprayed down all lines, and both evaporator with soapy water and found no bubbles or leaks. This indicates a leak in the cabinet somewhere. Called and reported to tech line, speaking with Bruce first and then Steve with findings. SR 7736110310. No repair to perform at this time. Customer will receive contact from whirlpool with next steps, or us if review has any other steps to take. Call completed."

"Arrived on site for range not heating properly . Found element burned out . Ordering bake element . ordrng 1 W10779716 (Bake)"

Arrived on site and inspected washer and found customer has already replaced drain pump. Found resistance on original drain pump and replacement are 16 Ohms. Used a direct connection cord to drain pump and it is running properly when plugged into the wall. In a diagnostic cycle control board is not sending power to drain pump when requested.

Arrived onsite for possible broken door latch and or control failure following the use of a self clean cycle. Attempted to gain access to the latch but determined impossible to do without needing to replace orifice holder and screws. Advised customer on findings. Adjusted latch to allow continued use. C

"Arrived on site and found oven light will not turn on. Button on control board is unresponsive. Inspected bulb and it does not appear to be burnt out, inspected connections to bulb housing and control board and all of them look good. We need to bring back control board to correct issue.; ordrng 1 W11126814 (Control board)"

"Arrived onsite for washer with no power. On inspection found that the plug was 123vac, the line filter had 123vac on the output. The ACU had 123vac at the board. Tested the UI, there was no voltage to the UI. Ordering a ACU. Office to reschedule when part arrives.; ordrng 1 W11549931 (Acu)"

"Arrived on site to diagnose refrigerator with UI not lighting up or being usable unless both doors are opened. Called tech line after reviewing the wiring diagram. Tech line recommended that i replace the Yoda and Genesis boards to resolve. I changed out the genesis and yoda controls and retested. Verified issue is still present. I further confirmed that if either door is open all lights stay on, and triggering the freezer door switch only shuts off the user interfaces. Called tech line again and spoke with travis. travis said to check the J5 connector on the Gemini board and make sure pink is in terminal 1, Grey terminal 2, and double check proper polarity at the outlet. Outlet Voltage can't be under 108. If those items check out, we can replace the power board and call tech line back, SR7736219180. Set return visit for 4/26. DZO!; ordrng 1 WPW10624574 (Power Board)"

"Arrived on site to diagnose washer that is running on its own. Customer says unit stays locked and starts making noise. Tested and found noise is constantly running drain pump. Verified codes F3, F11, F24. Codes call for control to be replaced, along with pressure Switch and hose, and also drain pump in 1 go to break the drain loop. Unit is stacked in an RV and customer has been made aware it MUST BE UNSTACKED AND MADE ACCESSIBLE FOR US. Office to schedule with all parts in hand and ext warranty approval. ; ordrng 1 W11044866 (Pressure Switch) and 1 W10676317 (Pressure Hose), states that autho needed"

Arrived on site for a microwave that is tripping the breaker immediately as the breaker is turned on. Inspected unit and work area. Checked the interlock switches for continuity and found the right upper interlock switch would not move. Went to remove the interlock assembly and found the screw for the interlock stripped. Attempted to remove the screw anyway and found all of my bets were continuing to strip out the interlock screw. Replaced that one switch and tested the unit. Still had the same issue. Checked all other switches and found the other side switch always showing continuity regardless of door position. Spoke to JC and was advised that we would need to drill out the screw and replace the screw with the interlock screws. Ordering the screws and interlock assembly again and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 2 8169479 (Interlock screws)s and 1 W11551761 (Interlock)

"Drive down site for the washing machine that is flashing an F0 E7 (load detected during a clean washer cycle) error code. Inspected unit and work area. The customer advised that they were able to clear that code and have since understood what that means but that they had heard some abnormal sounds coming from their washer. She also explained that she was having water dripping at the front right corner of her washer during the last spin. I ran the unit through an auto test in the unit rate as designed. The customer ran a load of clothes, and I finished through the first wash and spin. Could not detect any abnormal sounds present in her washer. During the spin portion of the cycle, did notice that water was pulled inside of the bleach dispenser, bezel, as the unit was spinning and vibrating, found little droplets were dropping on top of the Tub ring and were creating water droplets on the floor. Spoke to JC and was advised that the water droplets may be caused due to the bezel, but that the other issue may be that because the unit has hot water running to it during a white cycle, moisture may be building up on the top of the cabinet and dripping down towards the front. Ordering the bleach dispenser bezel and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11662175 (Bleach dispenser)"

"Arrived on site to diagnose washer that was not draining. On arrival found F9E1 code for no drain. Customer lifted unit prior and pump kicked on. I tried to drain and got no response from pump. Manually drained with transfer pump. I can get the drain pump to kick on if I awake the harness, indicating a broken or bad connection in the wiring harness. Ordering harness / pump to resolve. Office to schedule when we can get a lower harness. ; ordrng 1 W11568984 (Lower Harness)"

"WOC54EC0HS20 Arrived to inspect microwave not working. Upon initial inspection, I found the interior microwave light would not illuminate when the door was opened. Inspection revealed one of the leads in the previously installed interlock kit was on the incorrect microswitch spade and I corrected. I found the interlock W11033422 sent out was for a different model and the W11555169 that had been installed prior, was correct. I traced all connections per MFG documentation and after ensuring proper routing, powered the unit while removed from the mounting and found all functions to be present. The door having to be pressed on to get the unit to work, which was the initial customer complaint, is caused fully by the units mounting into the cabinet. The front lower vent does not have enough clearance and is causing the entire body of the machine to lean back into the cabinet at the top, pressing on the upper, outer microwave door opening flanges and preventing the usual and expected door operation. The unit will require shimming material placed directly under the left and right feet, at full depth into the cabinet, to correct the issue. Due to the interior bulb being out and the main microwave fuse being blown, we will return and place the customer provided shims under the unit. Microwave is working at this time. Tech GCO.; ordrng 1 GCO (GCO) and 2 W11188752 (Fuse, 20A)s and 1 W10886919 (Bulb)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint is unit not cleaning dishes. Entered diagnostics and retrieved error 2-1. Tested unit in diagnostic cycle and passed. Found the spray arms clogged. Im ordering parts and reschedule for 04/27/23. No le where observed during service. ; ordrng 1 W11101428 (Spray arms) and 1 WPW10448645 (Spray arm)"

Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found unit not locking. Confirmed with error codes. Ordering Latch and control with correct model number. Scheduled for 25th.; ordrng 1 W11513246 (Control) and 1 W11513248 (Latch)

"Arrived on site to test unit for not cooling, tested unit found FC evaporator completely frozen over, heater is not engaging, unit has a defrost system failure, ordering control, control UI, evaporator harness and thermistor office to reschedule ; ordrng 1 W11518204 (UI control) and 1 W11559968 (Evaporator motor) and 1 W11650662 (Evaporator heater with harness assembly) and 1 W11558182 (Control), used 1 WPW10384183 (FC thermistor) from stock"

Arrived on site to test unit for dishes not getting clean. Test unit and found and sump and motor. Ordering new sump and motor W11416363 office to reschedule ; ordrng 1 W11416363 (Sump and motor)

"Arrived on site to test unit for not agitating. Found tub and agitator both spinning freely with no obstructions. No stored error codes. Unit would agitate and spin in diagnostics. Recommend replacing gearcase, stator, and clutch. Needing stator ; ordrng 1 W10915700 (Stator)"

Customer keep saying it was in warranty. She couldnt get a hold of her husband arrived her it showed out of warranty. Told her to call back when she figured out If its in warranty. Did not check unit at all. ; O-emld tckt

Arrived on site to test unit for gas smell. Gas is coming from the bottom. Customer needed to reschedule for next week on Wednesday. Will replace regular will need 2 hours. ; ordrng 1 2hours (2 hours)

Arrived on site and replaced previously diagnosed FC door door switch and dispenser UI. Unit still not working. Found continuity through door harness is good. Found not receiving voltage at control p3-7 to p3-8. I could hear relay clicking but not sending voltage to dispenser motor. Recommend replacing control. ordrng 1 W11035841 (Control)

"Arrived on site for gas smell from range . Checked all connections , no leaks detected with liquid and meter tests . Found oven taking long time to ignite . Ordering oven igniter . Tried to call safety couple times . Will need to add back to route . Call to set return ; ordrng 1 WPW10324262 (Oven igniter)"

"Arrived on site for fridge dispensing only crushed ice and making noise . Found noise is compressor vibration. Ordering shim and sound pads . For ice dispensing issue solenoid is sticking due to frosting . Found freezer left side is sticking open occasionally. Ordering rails no water leaks detected at this time. Call to set return Rails , sound pads , wedge ; ordrng 4 Shimss and 6 Soundpadss and 1 Whitegrease and 2 W10120018 (Rails)s"

"Arrived on site for still long dry times . Ran temp checks after running normal temps unit starting to drop temp ranges lower then normal. Ordering timer and cycle thermostat. Cal, to set return ; ordrng 1 W11566736 (Timer)"

"Arrived onsite for previously diagnosed parts. Installed the new motor and test the unit it still did not work. The unit would power up, when you select the start menu it would reboot the unit. I went back in started to test the components all tested good except the thermistor it read 11k saying it was 44? when it was 78? in the room. I went back in tested the new motor and it was bad now. Ordering another motor ant control board. Will reach out to WP tech line next visit.; O-emld tckt"

"Arrived on site for leaking water. Upon arrival inspected unit and there are no visible signs of leaks. Ran a normal wash cycle to test unit. Sump and motor, drain pump and hoses are good. Found leak coming from in between tub and door on left side top corner. Need to replace tub gasket. Ordering gasket. Office to reschedule ; ordrng 1 W11483553 (Tub gasket)"

Arrived on site for bottom oven door is shattered. Upon arrival found that the oven door glass sent is damaged in box as well as incorrect part. Noticed that the model number on the call is off by one digit. Ordering correct part. Office to reschedule ; ordrng 1 W11600222 (Lower oven glass door)

"Arrived on site to inspect range oven not turning off. Upon further inspection, I found the unit with power as the display was on. Customer advised that when they went to bake a pizza and the item was done, they attempted to turn the unit off and it failed to turn off so the customer had to turn the unit off at the breaker. I tested the unit on bake at 350 degrees and after preheat I pressed the stop key and the unit turned off. I tested the unit on convection bake at 350 degrees and after preheat I pressed the stop key and the unit failed to turn off. I cycled power at the breaker and was able to get the unit to turn off. I placed the unit in diagnostics and checked error codes and found F2E1-stuck key. Cleared the code and advised the customer of my findings. I contacted the manufacturer Safety Team and spoke to Kelly and advised of my findings and part to be ordered. Kelly advised all info to be documented on SR#7736163674. I am ordering the control panel bracket with overlay and office to schedule return service. ; ordrng 1 W11178664 (Control bracket w/overlay)"

Arrived onsite for a dryer to replace the previous diagnosed parts. The blower wheel is completely stripped and will not come off the motor shaft so the housing and seal will also need to be replaced. Ordering W11596046 seal & W10888146 housing. Marking all the other parts as UORV. ordrng 1 W11596046 (Seal) and 1 W10888146 (Housing)

Arrived onsite and determined the evap had frozen through with ice due to repeat failure of heater harness. Ordering updated heater harness assembly. Advised customer to have unit defrosted to prepare for replacement of part. Office to reschedule due to parts availability. ; ordrng 1 W11650662 (Heater and harness assembly)

"Arrived on site for refrigerator not cooling and giving off chemical smell. Upon arrival confirmed complaint and found temps at 65 in compartment. After further disassembly I found evap coil leaking from factory joint and called techline to reported issue: Sr#7736213903. Was instructed to order sealed system parts, compressor, evap coil, r600 kit, etc. will need office to reschedule once availability of parts is known.; ordrng 1 W11490402 (Evap coil) and 1 W11376833 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenkit (Nitrogen kit) and 1 R600kit (R600kit)"

"Arrived on site and Found microwave will run properly but customer is having issues with popcorn button. Send a short video of microwave heating water to KB/service management. uninstalled microwave and replaced humidity sensor diagnosed by previous technician, also wanted to replace control board but prescreened part is The control panel not control board. If issue continues will need to replace control board, job complete"

"arrived on site and found freezer is frosted over, removed Evap cover and found brown wire to heating element connector is loose. Took pictures. After reseating wire, set refrigerator into a diagnostic cycle and heating element is now working properly. Took pictures. Recommended customer defrost refrigerator for the next 48 hours. Customer is aware of how to manage defrost water. Job complete"

Arrived onsite and replaced compressor and drier and added access valve. Pulled vacuum and verified joints. Charged system with 64g of r600a refrigerant. Replaced all panels and wiring and installed unit testing for operation. All checks good. Unit is now operating properly at time of service. All checks good.

Arrived onsite and found unit operating over cooling refrigerator. Replaced control and repositioned thermistor to correct issue. Advised customer on repair. All checks good.

Arrived onsite for dented panel used replacement panel to correct issue. Advised building management on status. All checks good.

Arrived on site for a washing machine. That is not draining. Inspected unit and work area. Attempted to run the unit through a drain and found the drain pump. Not even turning on. Checked into Nathan. Found wiring was good. Replaced the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site and inspected dishwasher and found Dispenser harness is not connected properly so rinse aid has not been dispensing. After resetting it also discussed trying expectations on different cycles. Dishwasher is operating normally, job complete"

Arrived on site. Found freezer not defrosting replaced harness and cover defrosted evaporator

"arrived onsite for oven not heating. On inspection the oven was heating, it would heat to set temperature. When it turn off at set temperature it had a hard time re-igniting, it took serval times for the unit to ignite the bake burner. I called and talked to wp and to chase, ended up repositioning the ignitor closer to the burner. Retested the unit and it ignited on the first spark every time. No gas leaks detected during service."

Arrived on site to replace diffuser per previous diagnosis and verification of noise. Replaced diffuser and tested unit. Verified all working as designed. Repair completed.

Arrived on site to diagnose microwave that has a light burning out. On arrival confirmed several bulbs had to be replaced. Replaced socket since bulbs feel loose. Tested and verified all working as designed. Repair completed.

"KCGS556ESS05 Arrived to inspect constant ignition clicking. I found the unit would not stop attempted igniting and I disassembled and inspected. I found the switch assembly incorrectly installed and after correcting, the sparking issue was resolved. During reinstallation, I found the cabinet cutout somewhat larger than required. This caused the unit to sit on the upper cover, vs the common installation of on the main chassis. I advised the customer of my findings and that shimming may be necessary if issues persist. No gas leaks detected during service."

"KDTE204KPS1 Arrived to inspect unit not starting. Service test mode attempt showed a 7-2 error, shortly after starting and all error mode slots registered the same error. I tested from the control to the motor and found 16.9-17.1 ohms between all three lines of the variable speed motor. I removed and replaced the control and tested. The issue did not resolve and I disassembled the pump for inspection. I found a piece of foreign plastic debris, from an unknown source, had lodged within the impeller and once removed, the motor turned freely. Reassembly and thorough testing showed the issue to be fully resolved. Operational test good, no leaks observed during service."

"MVW7232HW Arrived to instal previously diagnosed and ordered parts. Prior to part changeout, I flipped the unit back and used a jump cord to drain the water, after finding the pump at 19.7 ohms. After the water was removed, additional inspection revealed the gear case has been leaking oil and will require replacement. Service test mode showed F3E2 stored and the unit attempted flood stage draining. I was able to avert the extended drain and then recalibrated the unit to attempt to allow the customer use, prior to our return. I ran it through a test mode and it passed. During testing, I found debris had lodged in the air dome and may have caused the flood stage issue. Returning tech will need to clear and re-test the air dome prior to service completion. No leaks observed during service. The customer has an extended warranty and the unit is not in MFG warranty. They will contact the warranty company to have us dispatched to complete the repairs."

KFEG500ESS6 Arrived to inspect burning odor and pop noise. I found the terminal block hardware had been left completely loose by the installers. I removed and replaced the terminal block and hardware and tested. The unit heated and cycled as designed and additional thermal imagery of the terminal block and associated wiring revealed no additional hot spots that would denote connection issues. Operational test good.

"ADB1400AGS1 Arrived to inspect washability and detergent not dissolving/dispensing issues. There were no stored error codes within service test mode and I found the unit filled and circulated well. The dispenser could be heard and was visibly confirmed, fully opening. The element, when tested with circulating water, drew 9.8 amps initially and as expected, then quickly descended to 8.3 amps. Dry testing was 9.4 descending to 3.6 amps, which is well within MFG specifications. There were no test mode errors generated upon completion. The only mechanical issues were the lower spray arm was not fully attached in the back of its mount and the rinse agent was set to the highest level. Discussion with the customer revealed they do pre-rinse and have city water. They were using pre-measured pods and I advised them the amount of detergent within the pods is too much, by many times and to use one TBSP of automatic dishwasher detergent, as a starting point, to prevent the formation of excessive sudsing, which can severely limit the flow of water, especially in non-diverter equipped models. Operational test good, no leaks observed during service."

Arrived onsite for refrigerator leaking from left side. Upon arrival inspected unit. Unit in warehouse. No water connections. Removed compressor compartment cover and inspected water lines from rear of unit to valve and valve to lines underneath. No signs of broken lines. Removed toe kick and inspected lines and all looked good. Line to dispenser was stressed but not broken. Could not find any source of leaks. Unit will need to be connected to supply line and pressured if further inspection is needed. Job complete

Arrived onsite to replace faulty valve. Upon disassembly found connector on valve failed. Replaced with new. Tested unit and unit is functioning properly. No need for control. Job com

Arrived onsite for refrigerator not cooling properly in both compartments. Upon arrival inspected unit. Found evaporator covered in ice. Ran diagnostics and thermistors passed. Ran forced defrost and heater did energize. Replaced main control and UI due to heating not staying on sufficient. Notified customer that with substantial ice buildup it is recommended unit manually thaw for 48 hrs. Customer will follow instructions and prepare for manual defrost. Job complete

"Arrived on site to fix previously diagnosed leak, removed leaking lock ring, replaced dye drier, pumped down system and found access valve leaking, replaced valve, vacuumed system down for 30 minutes, vacuum held perfect, for 10 minutes, charged system with 55g R600 refrigerant, powered unit on, evaporator developed a good frost pattern, advised customer to allow bottle of water to freeze before loading, job completed"

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found cooling is intermittent. When running unit does cool, however unit will intermittently cut off cooling until controls are changed. Unit has issues with thermostat and ADC. Notified warranty however Warranty company deemed not cost effective to repair. Notified customer and she will reach out to warranty company. Job complete"

Arrived onsite for range with left hinge issues. Upon arrival inspected unit. Found hinge sprung outside of receiver. Removed door for inspection. Found hinges and receivers in good shape. Inserted hinges correctly and tested. Unit is operating properly. Job complete

"Arrived onsite to replace faulty compressor. Verified compressor not functioning. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is now running and unit is cooling. Job complete"

Arrived on site. Diagnosed broken wire on mullion replaced defective mullion.

"Arrived on site. Unit shutting itself off during water drainage,diagnosed a defective drain pump,installed a new pump ran water through pump no leaks,water drained correctly checked all tubing connections no leaks."

Arrived onsite for dishwasher not starting a cycle. Unit does fill. Put unit in diagnostics and found wash motor failure. Ran test and confirmed failed wash motor. Replaced motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"JBRFR36IGX00 Arrived to correct air leak issue. The cabinet installers had returned and corrected the left side of the cabinet and had reinstalled the screws for the unit, leaving it in a plumb condition (image attached.) the right side was not corrected and the refrigerator cabinet was still too far back in the lower right corner, by approximately 7/16. Utilizing mechanical assist, I was able to pull the lower right corner out the distance required to put the refrigerator chassis back to square and verified plumb (image attached) after the correction was complete. I advised the customer the door seals will take a few days to conform to the corrected position and to ensure positive door closing for that short duration. Operational test good, no leaks observed during service."