Near Round Rock, TX 78681
Jonathan S
Job Details: 05/14/2018
Whirlpool refrigerator model# WRF540CWHZ. Leaking water at dispenser.
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2018
Arrived on site found dryer was not heating due to a bad thermal fuse, I replaced the thermal fuse unit tested good.
Near Salado, TX 76571
Dona
Job Details: 05/14/2018
Arrived on site for left hand door million not always closing correctly, will need black mullion. Jordan assisted, this is an expart will take 7-10 days, office will reschedule. All water connections dry.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/12/2018
Model RF114PXST0, Arrived on call for glass panel not being held in oven door, installed parts previously ordered and all checks good, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/12/2018
Model RF114PXST0, Arrived on call for glass panel not being held in oven door, installed parts previously ordered and all checks good, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/12/2018
Model WOS51EC0AS04, Arrived on call for no power to the control panel after running self clean, found that panel fuse is open and tod and blower are good, installed panel fuse and unit preheated and has good exhaust from lower part of oven, was not able to fully reinstall oven unit has a bad install builder used corner trim to put at front of oven due to sink in flooring under oven and cook top is above the oven and installers installed oven first and the put cooktop above it and the wip cord is tight to cook top and is blocking the oven from being able to be pushed back all the way, customer to contact builder due to this install issue.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 05/12/2018
Model WOS51EC0AS04, Arrived on call for no power to the control panel after running self clean, found that panel fuse is open and tod and blower are good, installed panel fuse and unit preheated and has good exhaust from lower part of oven, was not able to fully reinstall oven unit has a bad install builder used corner trim to put at front of oven due to sink in flooring under oven and cook top is above the oven and installers installed oven first and the put cooktop above it and the wip cord is tight to cook top and is blocking the oven from being able to be pushed back all the way, customer to contact builder due to this install issue.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 05/12/2018
Model WRV986FDEM01, Arrived on call for both compartments not cooling properly and found freezer not defrosting , found main control not sending voltage to the defrost heater prior ordered heater just incase needed and used rf motor assem due to damage due to ice and replaced the led power supply board due to complaint of lost all interior lights and also replaced freezer light switch due to broken, customer to allow for 24-48 hours for proper cooling, all checks good, call complete. Also polarity is correct at the outlet but found breaker is a gfi, instructed customer that unit can not be on a gfi or. Ark fault breaker it must be on a standard 120 ac 20 amp breaker, customer to contact builder.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 05/12/2018
Model WRV986FDEM01, Arrived on call for both compartments not cooling properly and found freezer not defrosting , found main control not sending voltage to the defrost heater prior ordered heater just incase needed and used rf motor assem due to damage due to ice and replaced the led power supply board due to complaint of lost all interior lights and also replaced freezer light switch due to broken, customer to allow for 24-48 hours for proper cooling, all checks good, call complete. Also polarity is correct at the outlet but found breaker is a gfi, instructed customer that unit can not be on a gfi or. Ark fault breaker it must be on a standard 120 ac 20 amp breaker, customer to contact builder.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 05/12/2018
Model WRV986FDEM01, Arrived on call for both compartments not cooling properly and found freezer not defrosting , found main control not sending voltage to the defrost heater prior ordered heater just incase needed and used rf motor assem due to damage due to ice and replaced the led power supply board due to complaint of lost all interior lights and also replaced freezer light switch due to broken, customer to allow for 24-48 hours for proper cooling, all checks good, call complete. Also polarity is correct at the outlet but found breaker is a gfi, instructed customer that unit can not be on a gfi or. Ark fault breaker it must be on a standard 120 ac 20 amp breaker, customer to contact builder.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 05/12/2018
Model WRV986FDEM01, Arrived on call for both compartments not cooling properly and found freezer not defrosting , found main control not sending voltage to the defrost heater prior ordered heater just incase needed and used rf motor assem due to damage due to ice and replaced the led power supply board due to complaint of lost all interior lights and also replaced freezer light switch due to broken, customer to allow for 24-48 hours for proper cooling, all checks good, call complete. Also polarity is correct at the outlet but found breaker is a gfi, instructed customer that unit can not be on a gfi or. Ark fault breaker it must be on a standard 120 ac 20 amp breaker, customer to contact builder.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/12/2018
Model WMH31017AB3, Arrived on call for turn table motor bad and damaged plate and driver, installed parts previously ordered and painted microwave inner part after scuffing areas that were discolored, all checks good, call complete. Instructed customer to leave unit unplugged with microwave door open for 4-6 hours so cavity paint can dry before putting turn table and tray back in unit unit can not be used until cavity paint drys, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/12/2018
Model WMH31017AB3, Arrived on call for turn table motor bad and damaged plate and driver, installed parts previously ordered and painted microwave inner part after scuffing areas that were discolored, all checks good, call complete. Instructed customer to leave unit unplugged with microwave door open for 4-6 hours so cavity paint can dry before putting turn table and tray back in unit unit can not be used until cavity paint drys, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/12/2018
Model KDTE234GPS0, Arrived on call for dishwasher door gasket falling off, found that gasket was not installed from factory correctly and rubber seal pulled out at right hand top corner so installed it not so tight and gasket is know holding in channel of inner tub, no parts needed call complete, no water leaks at tome of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/12/2018
Model KDTE234GPS0, Arrived on call for dishwasher door gasket falling off, found that gasket was not installed from factory correctly and rubber seal pulled out at right hand top corner so installed it not so tight and gasket is know holding in channel of inner tub, no parts needed call complete, no water leaks at tome of call.
Near Coupland, TX 78615
Nathaniel B.
Job Details: 05/12/2018
Model WED5500XW0, Arrived on call for broken door switch, replaced door switch and know unit is able to turn off by opening door, all checks good, call, complete
Near Coupland, TX 78615
Nathaniel B.
Job Details: 05/12/2018
Model WED5500XW0, Arrived on call for broken door switch, replaced door switch and know unit is able to turn off by opening door, all checks good, call, complete
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/11/2018
Model MHWE201YW00, Checked for error codes and got sd which is f0 e2 which is suds lock, and f3 e2 which is water temp sensor error and sd error which is suds error, instructed customer on soap usage and cleared pressure hose and air trap is clear , found that temp sensor wire is broken so repaired it and ran diag. And it cleared error codes and all checks good, no water leaks after repair. No parts needed. Only charged service fee, collected 108.24
Near Taylor, TX 76574
Nathaniel B.
Job Details: 05/11/2018
Model MHWE201YW00, Checked for error codes and got sd which is f0 e2 which is suds lock, and f3 e2 which is water temp sensor error and sd error which is suds error, instructed customer on soap usage and cleared pressure hose and air trap is clear , found that temp sensor wire is broken so repaired it and ran diag. And it cleared error codes and all checks good, no water leaks after repair. No parts needed. Only charged service fee, collected 108.24
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/11/2018
Model MVWB725BW0, Arrived on call for loud noise from washer, found that bearing is bad, will return with tool and bearing and will schedule for 2 hour, also found hub is bad, will order hub, Skyped office parts and talked to Jordan and will reschedule for 5/16/18 customer requests service on monday 5/21/18 morning if posable, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/11/2018
Model MVWB725BW0, Arrived on call for loud noise from washer, found that bearing is bad, will return with tool and bearing and will schedule for 2 hour, also found hub is bad, will order hub, Skyped office parts and talked to Jordan and will reschedule for 5/16/18 customer requests service on monday 5/21/18 morning if posable, no water leaks at time of call.
Near Cedar Park, TX 78613
Lou
Job Details: 05/11/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced both blower housings and the connector. Tested unit and unit operated as designed. Job completed.
Near Burnet, TX 78611
Thomas L.
Job Details: 05/11/2018
Arrived on site for leaking inlet water valve. Found the in the hot water valve leaking inside machine. Replaced and tested. All water connections were dry. Customer will re-install the unit after we leave due to utility room conditions.
Near Georgetown, TX 78633
Mike G.
Job Details: 05/11/2018
WRT318FMDW01, Arrived on site for BLACK SPECKS IN ICE-EVERY FEW CUBES, checked unit and found that the icemaker is bad and needs to be replaced, replaced icemaker and tested unit and unit checked good checked for water leaks and no leaks found at time of srv
Near Georgetown, TX 78633
Mike G.
Job Details: 05/11/2018
WRT318FMDW01, Arrived on site for BLACK SPECKS IN ICE-EVERY FEW CUBES, checked unit and found that the icemaker is bad and needs to be replaced, replaced icemaker and tested unit and unit checked good checked for water leaks and no leaks found at time of srv
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/11/2018
Model WDF520PADM7, Arrived on call for unit not draining properly, found that actual complaint is mold forming in the dishwasher, found unit is draining as it should and drain does have a high loop under sink, instructed customer to prevent mold and odors leave door cracked when not in use and instructed customer on soap and rinse aid use and cleanings of dishwasher, no error codes found, no water leaks at time of call, no parts needed, call complete, had customer call whirlpool customer service and talked to chris, pl1 autho. # weplo00epl1
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 05/11/2018
Model WDF520PADM7, Arrived on call for unit not draining properly, found that actual complaint is mold forming in the dishwasher, found unit is draining as it should and drain does have a high loop under sink, instructed customer to prevent mold and odors leave door cracked when not in use and instructed customer on soap and rinse aid use and cleanings of dishwasher, no error codes found, no water leaks at time of call, no parts needed, call complete, had customer call whirlpool customer service and talked to chris, pl1 autho. # weplo00epl1
Near Killeen, TX 76542
Dona
Job Details: 05/11/2018
Arrived on site for noise in wash and delicate clothing having holes, ran cycle through with full load of clothing, no abnormal noises. Checked wash plate for abnormalities, none found, checked wash basket for any cracks, or breaks, no separations. Checked suspension rods, no noise. Cam is tight, actuator is functioning correctly. Drain is at normal sound level. All parms check good on machine, all water connections dry. Found clothing that is being torn has borders around clothing, thinner material, instructed customer to wash items in a garment bag. Other clothing is not getting holes. Customer has been having issue with clothes getting holes in them, same complaint as last visit. Customer is not happy with machine performance. All water connections dry.
Near Cedar Park, TX 78613
Lou
Job Details: 05/11/2018
arrived on site to inspect water leaking from ice maker. Upon further inspection, I tested the ice maker and found that it does leak water from the side of the unit. I removed and replaced the ice maker and tested. Unit did not dispense water nor did it cycle. I jumped the ice maker from L to V to test the valve and no water dispensed. I tested unit from T to H and unit did not cycle. I check AC voltage from L to N and received 106 volts. Office to order ice maker, emitter and receiver board kit and schedule return service. No water leaks observed during service.
Near Cedar Park, TX 78613
Lou
Job Details: 05/11/2018
arrived on site to inspect rust spots on refrigerator doors. Upon further inspection, I found spots of debris on both refrigerator doors and after attempting to clean the debris, it would not come off. I removed and replaced both doors and placed the nameplate on the rc door. No water leaks observed during service. Job completed.
Near Austin, TX 78745
Luis
Job Details: 05/11/2018
Refrigerator-replaced water filter remolded fresh food door seals
Near Austin, TX 78733
Cliff
Job Details: 05/11/2018
Whirlpool washer WFW9400ST00. Arrived on site to diagnose a washer that is giving error code f21. Found drain pump button catcher clogged due to normal wear and tear. Cleared all debris from pump assembly and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Killeen, TX 76549
Dona
Job Details: 05/11/2018
Arrived on site for ice maker motor seized, replaced ice maker, unit is now filling and started ice production. Advised customer to throw out first batch. All water connections dry. Forgot picture of leave behind.
Near Round Rock, TX 78665
Jonathan S
Job Details: 05/11/2018
Whirlpool refrigerator model# WRS325FDAM02. Not dispensing water.
Near Temple, TX 76502
Steve C.
Job Details: 05/11/2018
Arrived on site for the unit UI is very dim. Found the display numbers is not readable. Replaced the control kit and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 05/11/2018
Model MSD2651HEW, Arrived on call for freezer has ice buildup, and dispenser not dispensing barley any ice, found that ice buildup was in bottom floor of freezer due to unit not draining, cleared drain tube and unthawed drain in freezer and know unit is draining as it should, as for barley any ice dispensing is due to ice maker cubes are about 1 inch thick which is to large, will order water valve and ice maker due to posable over filling and or ice-maker keeping valve energized to long, Skyped office parts and talked to jordan and will reschedule for 5/15/18
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 05/11/2018
Model MSD2651HEW, Arrived on call for freezer has ice buildup, and dispenser not dispensing barley any ice, found that ice buildup was in bottom floor of freezer due to unit not draining, cleared drain tube and unthawed drain in freezer and know unit is draining as it should, as for barley any ice dispensing is due to ice maker cubes are about 1 inch thick which is to large, will order water valve and ice maker due to posable over filling and or ice-maker keeping valve energized to long, Skyped office parts and talked to jordan and will reschedule for 5/15/18
Near Killeen, TX 76549
Dona
Job Details: 05/11/2018
Arrived on site for microwave not heating, when arrived unit was heating, customer stated that light would flicker and read door open. Replaced all door switches and both interlocks, verified numerous times that unit is heating. All parms check good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/11/2018
Arrived on site for part hanger, replaced control board, unit tested good. Collected balance on check, water lines were dry at time of service
Near Leander, TX 78641
Lou
Job Details: 05/11/2018
arrived on site to inspect microwave hood light not working. Upon inspection, I found that the light was good as was the housing. Tested unit and light would not come on. I removed and replaced the control, tested unit and unit operated as designed. Job completed.
Near Leander, TX 78641
Lou
Job Details: 05/11/2018
arrived on site to inspect freezer not cooling. Upon further inspection, I found that the fc was at room temp. I placed the unit in diagnostic mode and tested 56 fc fan and the fan tested good. I placed the unit in diagnostic #40 to test the compressor and cooling. The unit tested good; however, I found that the line coming from the Evap going into the cabinet was cool and not hot during test 05 of #40. Due to this, I believe there is a restriction in the 3 way valve or at the evaporator. Office to order sealed system with oil-less compressor, non UV drier, 3 way valve, service port, and freezer Evap and oil-less gauges and schedule for 3 hour service. Office scheduled return service for 05/18/18 JA. No water leaks observed during service.
Near Killeen, TX 76543
Dona
Job Details: 05/11/2018
Store was not able to locate unit to be worked on at this time 5/11/18. Store will need to call back in once unit is located and able to work on.
Near Killeen, TX 76543
Dona
Job Details: 05/11/2018
Replaced control that was not supplying voltage at correct times in cycle, replaced lid switch. Unit is working to spec, spinning correctly. Unit is a store stock.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 05/11/2018
Model DU810SWPU3, Arrived on call for dishwasher not draining, found knock out from garbage disposal was not removed, removed it know unit is draining also found pump motor assem is leaking replaced pump motor assem. And all checks good, no leaks after repair, call complete.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 05/11/2018
Model DU810SWPU3, Arrived on call for dishwasher not draining, found knock out from garbage disposal was not removed, removed it know unit is draining also found pump motor assem is leaking replaced pump motor assem. And all checks good, no leaks after repair, call complete.
Near Georgetown, TX 78626
Mike G.
Job Details: 05/11/2018
Arrived on site for rf burner not lighing checked unit and found that the burner cap is bad and will not let burner light will ordering part per MS this part can be shipped D2C, WFG505M0BS3
Near Georgetown, TX 78626
Mike G.
Job Details: 05/11/2018
Arrived on site for rf burner not lighing checked unit and found that the burner cap is bad and will not let burner light will ordering part per MS this part can be shipped D2C, WFG505M0BS3
Near Austin, TX 78750
Cliff
Job Details: 05/11/2018
Kitchenaid dishwasher KDPE334GPS0. Arrived on site to diagnose a Dishwasher with a broken door counterbalance. Found a counterbalance pulley cracked causing door cable and spring to come unattached from dishwasher frame. Replaced pulley and cable due to cable damage and tested unit. Found all is functioning properly at this time and no other failures were found. No leaks were found at time of service.
Near Austin, TX 78753
Joseph C.
Job Details: 05/11/2018
WRF535SMBM00 refrigerator Arrived on site for “not producing ice/light in freezer staying on” complaint. Inspected unit and found top lip of door malformed and bent down. Customer has had this problem since new. Ordering new freezer door. No leaks detected, at time of service. Office to set return schedule, due to door taking six to eight weeks to arrive.
Near Killeen, TX 76543
Dona
Job Details: 05/11/2018
Arrived on site for door showing as open, will need to replace door switches and interlocks. Heavy noise on turntable motor, and driver. Jordan assisted with parts and reschedule. Customer was not available on 5/15/18. Rescheduled for 5/16/18.
Near Round Rock, TX 78664
Mike C.
Job Details: 05/11/2018
Whirlpool dishwasher DU810DWGU1 Arrived to install new detergent door spring. Checked operation and unit checks good.
Near Belton, TX 76513
Steve C.
Job Details: 05/11/2018
Arrived on site for the unit is not making ice. Tested the unit and found the ice level sensor checks good. Found the unit has error code e2 lost position for the ice maker. Replaced the ice maker and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Buda, TX 78610
Connor M.
Job Details: 05/11/2018
WMH31017FS0 whirlpool microwave Arrived on site to test unit for internal light flickering. Fiund failed switches and interlocks. Replaced all parts and tested unit. Unit working properly at time of service.
Near Buda, TX 78610
Connor M.
Job Details: 05/11/2018
WRX735SDBM04 whirlpool washer Arrived on site to test unit for noise when running. Found brackets holding compressor to chasey loose. Corrected issue and tested unit. Unit working properly. No leaks detected.
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/11/2018
Arrived on site for oven not heating, found no gas getting to oven section, flipped the gas switch on at regulator, unit tested good.
Near Uhland, TX 78640
Kevin
Job Details: 05/11/2018
Arrived on site and The home is the last one on the property farthest toward the back, took one picture. set washer into diagnostic cycle and found a motor fault. Capacitor is not energizing motor, replaced capacitor and fan motor is still not moving only humming. Will need to bring back new motor, actuator, belt, cam kit, gearcase to ensure repair on next visit. Fill valve and drain pump are operating properly.
Near Austin, TX 78717
Nathaniel B.
Job Details: 05/10/2018
Model KDTM354DSS4, Autho. KENS400EPL1, arrived on call for spray arms have sharp edges and customer cut his thumb on lower spray arm taking it apart which it is not to be taken apart those edges are sharp which is normal which attach to the plastic center of the lower spray arm is no defect in the dishwasher upper or lower spray arms, spray arms are not needed, customer just needed instruction on cleaning of dishwasher and soap and rinse aid use, no water leaks at time of call, gave customer instruction on soap and rinse aid use and cleanings of the dishwasher, no parts needed, call complete.
Near Austin, TX 78717
Nathaniel B.
Job Details: 05/10/2018
Model KDTM354DSS4, Autho. KENS400EPL1, arrived on call for spray arms have sharp edges and customer cut his thumb on lower spray arm taking it apart which it is not to be taken apart those edges are sharp which is normal which attach to the plastic center of the lower spray arm is no defect in the dishwasher upper or lower spray arms, spray arms are not needed, customer just needed instruction on cleaning of dishwasher and soap and rinse aid use, no water leaks at time of call, gave customer instruction on soap and rinse aid use and cleanings of the dishwasher, no parts needed, call complete.
Near Temple, TX 76501
Dona
Job Details: 05/10/2018
Replaced tubing, and bin thermostat, cleaned unit while replacing parts. Unit is filling and starting ice cycle. Advised customer to dump first two sets of ice. All water connections are dry.
Near Leander, TX 78645
Nathaniel B.
Job Details: 05/10/2018
Model WRF757SDEM01, Arrived on call for frosting over in fridge and evap fan is not running and is not draining only in fresh food section, found air leak at drain tube cup in compressor area and tube was not all the way pushed on and also evap sensor on fresh food is all corroded effecting reading of it and evap motor is noisey replaced rc therm. And checked operation and put evap sensor on correct line. And position per pointer, customer to allow for 24-48 hours for proper cooling, no water leaks at time of call, call complete.
Near Leander, TX 78645
Nathaniel B.
Job Details: 05/10/2018
Model WRF757SDEM01, Arrived on call for frosting over in fridge and evap fan is not running and is not draining only in fresh food section, found air leak at drain tube cup in compressor area and tube was not all the way pushed on and also evap sensor on fresh food is all corroded effecting reading of it and evap motor is noisey replaced rc therm. And checked operation and put evap sensor on correct line. And position per pointer, customer to allow for 24-48 hours for proper cooling, no water leaks at time of call, call complete.
Near Austin, TX 78726
Paul
Job Details: 05/10/2018
RBS305PDB10 Arrived onsite for the oven to replace the blower motor that was found defective on the previous visit. I replaced the blower and tested the oven. The unit is working as designed. Call complete.
Near Manor, TX 78653
Joseph C.
Job Details: 05/10/2018
WFC130M0AB0 range Arrived on site for “burner gets too hot/two largest burners” complaint. Inspected unit and found infinite switches burned out. Removed and replaced infinite switches to large burners. Unit is performing as designed.
Near Temple, TX 76504
Dona
Job Details: 05/10/2018
7721965196-Joel Found broken neutral wire at lower freezer hinge not allowing for supply. On door side not cavity side. Double checked trace back. Will take 8-10 weeks to get. Will need authorization as well ordered cnotes. All water connections dry. Office will reschedule.
Near Jonestown, TX 78645
Nathaniel B.
Job Details: 05/10/2018
Model GD5NVAXSY01, Arrived on call for unit not cooling, found drain is iced over and ive buildup at back evap cover just at the return airand drain is iced over, found were inside liner meets outer cabinet on freezer has been sealed but were inside liner meets outer cabinet on fresh food section was not sealed and has large gaps creating air leak, will need to clear drain tube and seal were inside liner meets outer cabinet on fresh food section , fresh food is at 70 degrees and product in freezer is 13 degrees, defrost heater is pulling 5.1 amps which is good and evap fan is running and after clearing ice from supply and return air is know getting air to fresh food section, customer to allow for 24-48 hours for proper cooling in both sections,, svc/ labor 189.99 plus tax 15.67 which = 205.66, customer agreed to est., no parts needed, collected full balance of 205.66, no water leaks at time of repair, call complete. Instructed customer if issue does return sow some warping of the ca
Near Jonestown, TX 78645
Nathaniel B.
Job Details: 05/10/2018
Model GD5NVAXSY01, Arrived on call for unit not cooling, found drain is iced over and ive buildup at back evap cover just at the return airand drain is iced over, found were inside liner meets outer cabinet on freezer has been sealed but were inside liner meets outer cabinet on fresh food section was not sealed and has large gaps creating air leak, will need to clear drain tube and seal were inside liner meets outer cabinet on fresh food section , fresh food is at 70 degrees and product in freezer is 13 degrees, defrost heater is pulling 5.1 amps which is good and evap fan is running and after clearing ice from supply and return air is know getting air to fresh food section, customer to allow for 24-48 hours for proper cooling in both sections,, svc/ labor 189.99 plus tax 15.67 which = 205.66, customer agreed to est., no parts needed, collected full balance of 205.66, no water leaks at time of repair, call complete. Instructed customer if issue does return sow some warping of the ca
Near Manor, TX 78653
Joseph C.
Job Details: 05/10/2018
WMH32519FB0 microwave Arrived on site for “bottom light will not turn off” complaint. Inspected unit and found relay stuck on control board. Removed and replaced control board. Tested unit. Unit is performing as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 05/10/2018
arrived on site to install previously diagnosed ordered parts. Removed and replaced the manifold, the left front and right rear orafice a and replaced all the orafice screws. I verified no gas leaks at connections to all orafices. Tested unit and unit tested good; however, the left front and right rear burner caps sat too close to the Ignitor and we're having a difficult time lighting. The burners would light after s few seconds but it was causing too much gas to flow into the air. Both burner heads and caps are the same size. Office to order 2 burner heads and caps and ship them directly to the customer. I instructed the customer on how to install the burner heads and caps. No gas leaks detected during service. Job completed. Customer unavailable to sign at time of departure.
Near Temple, TX 76501
Dona
Job Details: 05/10/2018
Arrived on site for unit not running, found pump motor seized. Motor overheated and caused main control to malfunction. Checked drain, nothing was obstructing impellers. Motor went bad. Replaced control and motor, recalibrated, verified operations, verified no leaks on unit. All water connections dry. Unit checks good.
Near Bastrop, TX 78602
Carlos G.
Job Details: 05/10/2018
Arrived onsite for customer compliant of not working. Replaced valve
Near Georgetown, TX 78628
Thomas L.
Job Details: 05/10/2018
Arrived on site for no heat condition. Unit has failed heating element. Replaced and tested. Cleaned inside of dryer during repairs.
Near Georgetown, TX 78628
Thomas L.
Job Details: 05/10/2018
Arrived on site for no heat condition. Unit has failed heating element. Replaced and tested. Cleaned inside of dryer during repairs.
Near Spicewood, TX 78669
Paul
Job Details: 05/10/2018
WRS571CIDM02 Arrived onsite for the refrigerator to replace the diffuser diagnosed as defective on the previous visit. I replaced the diffuser and the unit is quiet and working as designed. I installed the air filter and indicator that was missing.
Near Cedar Park, TX 78613
Nathaniel B.
Job Details: 05/10/2018
Model RBD307PVS02, Arrived on call for ui has no elimination but the keys beep when pressed, full balance of payment was paid prior, installed control and all checks good all is lighting and powering on, call complete.
Near Cedar Park, TX 78613
Nathaniel B.
Job Details: 05/10/2018
Model RBD307PVS02, Arrived on call for ui has no elimination but the keys beep when pressed, full balance of payment was paid prior, installed control and all checks good all is lighting and powering on, call complete.
Near Spicewood, TX 78669
Paul
Job Details: 05/10/2018
KRSC503ESS Arrived onsite for the refrigerator that is making a gurgling sound again. I found ice in the vacuum vent again keeping the cap from completely seating properly. I found the lower half of the vacuum vent hanging down causing the inside or top side to dip and not allow the vent cap to seat on one side. I removed the ice from in the tube. I switched the cap with one from the RC. The cap fits better but there is still a small gap. I was able to pull the top of the inner base up to close the gap but it starts moving down and opening the gap up because the way the base is foamed into the cabinet.
Near Cedar Park, TX 78613
Lou
Job Details: 05/10/2018
arrived on site to inspect dishwasher not draining. Customer advised that a glass broke during washing cycle and they think that a piece of glass may have gone down the drain. I placed the unit in diagnostic mode and unit gave an 8/1 error code. I advanced the diagnostic mode to drain the unit and the drain pump did not engage. I quoted the customer 81.02 for the drain pump and DW545 $169.99 for service fee/labor for a total of $271.72 with tax. The customer agreed to services and I vacuumed the water from the unit and removed and replaced the drain pump. I found a piece of glass in the pump and showed the customer. No water leaks observed during service.
Near Temple, TX 76502
Dona
Job Details: 05/10/2018
Arrived on site for no heat in microwave loud noise, replaced mag, them on mag and cap and diode. Unit is no heating, customer helped take unit down and put back up. All ops check good.
Near Cedar Park, TX 78613
Lou
Job Details: 05/10/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the burner head and cap and tested unit. Unit operated as designed. No gas leaks observed during service.
Near Spicewood, TX 78669
Paul
Job Details: 05/10/2018
WOS51EC0AS Arrived onsite for the oven that will not turn on after a popping noise was heard. I found no power coming into the thermal fuse on L1. I pulled the oven to check power at the j-box and found the house wiring in the j-box burned up causing the issue. I advised the customer to call an electrician.
Near Cedar Park, TX 78613
Nathaniel B.
Job Details: 05/10/2018
Model WFG505M0BS3, Arrived on call for noise from top burners and flames on low setting flames are to high, found that front left and front right burners are power burners and will make a blowing noise when on high setting, adjusted flames on low setting for top burners, no parts needed, call complete, no gas leaks at time of service.
Near Cedar Park, TX 78613
Nathaniel B.
Job Details: 05/10/2018
Model WFG505M0BS3, Arrived on call for noise from top burners and flames on low setting flames are to high, found that front left and front right burners are power burners and will make a blowing noise when on high setting, adjusted flames on low setting for top burners, no parts needed, call complete, no gas leaks at time of service.
Near Austin, TX 78749
Kevin
Job Details: 05/10/2018
Arrived on site set unit into diagnostic cycle and observed flow meter is spraying water, flow meter will need to be replaced in order to correct issue. No water leaks from connections at time of service.
Near Cedar Park, TX 78613
Nathaniel B.
Job Details: 05/10/2018
Model WRB322DMBM00, Arrived on call for loud noise intermittently from the fresh food section, found noise that is not normal is from the damper control, will need damper control, skyped office and spoke to jordan and will reschedule for 5/16/18, customer requests after 12 am appointment and requests a 30 min call prior to arriving.
Near Cedar Park, TX 78613
Nathaniel B.
Job Details: 05/10/2018
Model WRB322DMBM00, Arrived on call for loud noise intermittently from the fresh food section, found noise that is not normal is from the damper control, will need damper control, skyped office and spoke to jordan and will reschedule for 5/16/18, customer requests after 12 am appointment and requests a 30 min call prior to arriving.
Near Austin, TX 78717
Lou
Job Details: 05/10/2018
arrived on site to inspect dishwasher not draining. Customer advised that a glass broke during washing cycle and they think that a piece of glass may have gone down the drain. I placed the unit in diagnostic mode and unit gave an 8/1 error code. I advanced the diagnostic mode to drain the unit and the drain pump did not engage. I quoted the customer 81.02 for the drain pump and DW545 $169.99 for service fee/labor for a total of $271.72 with tax. The customer agreed to services and I vacuumed the water from the unit and removed and replaced the drain pump. I found a piece of glass in the pump and showed the customer. No water leaks observed during service.
Near Austin, TX 78717
Lou
Job Details: 05/10/2018
arrived on site to inspect refrigerator doors making noise. Upon further inspection, I found that the condenser coil was vibrating badly underneath the unit. Also, I found that the units feet were not set and the unit was not centered/leveled. I leveled the unit by setting the feet and the loud vibrating noise stopped. During service, I also found a small amount of ice buildup on the top of the fc door. I found large gapping between the chassis and cabinet. I used manufacturer approved silicone and sealed the gapping. I instructed the customer on how to lower and raise the feet and how to use the feet to center/level the unit. No water leaks observed during service.
Near Cedar Park, TX 78613
Nathaniel B.
Job Details: 05/10/2018
Model WED4815EW1, Arrived on call for dryer has long dry times, found that wall vent is restricted, per Sara at office ,Selina will get this covered, customer to contact dryer vent cleaning service and instructed customer not to use dryer until wall vent is cleared due to this is a fire hazard, call complete.
Near Cedar Park, TX 78613
Nathaniel B.
Job Details: 05/10/2018
Model WED4815EW1, Arrived on call for dryer has long dry times, found that wall vent is restricted, per Sara at office ,Selina will get this covered, customer to contact dryer vent cleaning service and instructed customer not to use dryer until wall vent is cleared due to this is a fire hazard, call complete.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 05/10/2018
Arrived on site for noisy operation. Found that the noise was coming from the expansion of the bake element. Tweaked the bake element mounting feet and now the element is quiet during heat up and cool down.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 05/10/2018
Arrived on site for noisy operation. Found that the noise was coming from the expansion of the bake element. Tweaked the bake element mounting feet and now the element is quiet during heat up and cool down.
Near Austin, TX 78738
Paul
Job Details: 05/10/2018
GI6SARFXX Arrived on site to check refrigerator for no ice production. Cycle icemaker and found Burnt up L1 on ice maker module. Replaced faulty icemaker, icemaker cycled and filled with water. All checks good after repair. Job complete
Near Austin, TX 78737
Luis
Job Details: 05/10/2018
Refrigerator-adjusted mullion heater to fresh food door
Near Driftwood, TX 78619
Leonardo
Job Details: 05/10/2018
Whirlpool dishwasher model WDT720PADB2 giving F2E1 code. Arrived on site to test unit for F2E1 erro lost communication better. Console and board. Test unit and found both parts shorted out not communicating with each other. Replaced both parts test unit and unit test good job complete.
Near Round Rock, TX 78681
Jerry C.
Job Details: 05/10/2018
JFX2897DRM00 Arrived to instal previously diagnosed and ordered part. I removed the ice maker housing and found the front left housing hook was not engaged and ice mass had built up above the housing, increasing the gap above the housing. I replaced the adapter and correctly seated and installed the ice maker housing. Contact of the ice bin gasket to the fascia was badly gapped, up to 1/4 inch. The left door lower hinge was drooping and after correcting, the gasket gap was corrected. I sealed excessive drain line gapping in the lower unit area and then squared and leveled the chassis. I sealed gapping within the door openings, noting the lower border of the fc door had excessive gapping. Operational test good, no leaks observed during service.
Near Georgetown, TX 78626
Thomas L.
Job Details: 05/10/2018
Arrived on site for door closure failures causing this blaze indicating door is open. Removed and re placed door switches and interlocks. Unit now operating properly
Near Georgetown, TX 78626
Thomas L.
Job Details: 05/10/2018
Arrived on site for door closure failures causing this blaze indicating door is open. Removed and re placed door switches and interlocks. Unit now operating properly
Near Belton, TX 76513
Dona
Job Details: 05/10/2018
Arrived on site for f9 e0 error, checked household voltage is correct from l1 to l2, l1 to neutral good l2 to neutral good. Unit is wired correctly at terminal block found k2 on control with chatter, popping with internal spark. Cooktop is working correctly. Will need to replace control. Jordan assisted with reschedule and parts.
Near Seguin, TX 78155
Diego G.
Job Details: 05/10/2018
Arrived on site. Check for No cool issues. Found bad relay on compressor. Replaced relay, all functions tested OK. Instructed customer to allow 24 hours for unit to completely cool down. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 05/10/2018
Arrived on site. Check for No cool issues. Found bad relay on compressor. Replaced relay, all functions tested OK. Instructed customer to allow 24 hours for unit to completely cool down. No leaks present. Job complete