Near Georgetown, Texas 78633
Paul
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRMF606ESS01
"Arrived onsite for a refrigerator not dispensing water or making ice after the customer tried changing filters multiple times. I found good water pressure to the unit but no water out of the isolation valve. I tested voltage at the valve and only had 63VAC. I tested voltage out of the control and had 123VAC to the dispenser valve and isolation valve. I found one of the diodes in the harness defective. .; ordrng 1 W11190822 (harns-wire)"
Near Leander, Texas 78641
Jonathan S
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT710PAYM5
"Arrived on site for dishwasher leaking. Realtor stated that unit was leaking inside the door. Inspected unit and work area. Removed door panel and found traces of water at steam vent. Disassembled vent and found leaking at vent and door inner panel (see SD-pic). Found vent gasket needed to repair. Removed gasket and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near Austin, Texas 78703
Eman J.
Job Details:
06/19/2020
MICROWAVE WHIRLPOOL WMH53521HZ3
Arrived onsite for microwave light not working. Tested system. Found control and bulb faulty. Replaced control and bulb. Tested system. Getting F1E4 error. New control is faulty. Ordering control W11182110; ordrng 1 W11182110 (cntrl-elec)
Near Lakeway, Texas 78734
Brandon
Job Details:
06/19/2020
RANGE JENN-AIR JDRP436HL00
"Arrived on site to replace failed burner heads, unit tested good after replacing center rear and front right burner heads."
Near Lakeway, Texas 78734
Luis
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KSSS42QTX00
"Arrived on site for no cool. Diagnosed a leak in the system unit will need a complete rebuild replacing compressor,evaporator and heat exchanger and 1 W10508992 (EXCHANGER)"
Near Liberty Hill, Texas 78642
Jonathan S
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTM354DSS4
"Arrived on site to install previous diagnosed parts. Removed failed drain pump and sump assembly , installed new. Performed diagnostics mode and monitored test operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Paige, Texas 78659
Scott
Job Details:
06/19/2020
RANGE KITCHENAID KSGB900ESS3
"Arrived on site, replaced right drawer rail. Door is now properly opening and closing. No gas leaks detected at time of service job complete"
Near Austin, Texas 78739
Leonardo
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL MDB8959SBB3
Arrived on site to test unit for panel not responding. Test unit and found bad panel.; ordrng 1 WPW10475779 (PANEL)
Near Jarrell, Texas 76537
James
Job Details:
06/19/2020
REFRIGERATOR LG LFX25971ST/02
Arrived on site and tested operation. Customer stated that when the ice maker was pushed on the lights would cut off on the ice maker and that there was a screw missing on the assembly that holds the ice maker in place. Removed assembly and found harness to ice maker was not fully seated. Plugged ice maker in and replaced missing screw. Tested ice maker and it filled properly with water and cycled properly. Job complete
Near Georgetown, Texas 78628
Jonathan S
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site for dishwasher leaking. Customer stated that at end of cycle that unit would have a stream of water coming from steam vent. No water softener in home. Inspected unit and work area. Removed door panel and inspected for traces of water, none found (see SD PIC). Called Whirlpool tech support and spoke with Austin (7728111749) .He stated that normal from steam and cooler air creating condensation. All operations tested good."
Near Buchanan Dam, Texas 78609
James
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRFC604FSS01
Arrived on site and installed new ice bin. Unit tests good. Job complete
Near Georgetown, Texas 78633
Paul
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05
(Tg) Arrived on site for door alignment. Found the bottom RC door hinge was not able to be raised or lowered due to metal being stripped. Replaced lower RC door hinge and raised RC door to get the doors even. Call complete
Near Seguin, Texas 78155
Noah D
Job Details:
06/19/2020
OVEN AMANA ACR4303MFB3
"Arrived on site to inspect oven for not lighting up panel, upon inspection found the oven terminal burnt with bad wires. Replaced wire heads and tested. No problems found and all functions returned. Complete"
Near Pflugerville, Texas 78660
Cliff
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site to diagnose a refrigerator with a damaged icemaker. Found ice tray has separated from icemaker assembly. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Temple, Texas 76501
Al
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived to inspect dishwasher spray arm issues.Found the top spray arm fell and melted into heater.The heater wasn’t affected.Also found the unit will need all spray arms to complete the repair.Ordering research due to me not being able to pull up the parts breakdown in Marcone.Please direct top, upper and lower spray arms to customer.; ordrng 1 CNOTE (D2C) and 1 CNOTE (RESEARCH TOP, MIDDLE AND LOWER SPRAY ARM. )"
Near Austin, Texas 78738
Brandon
Job Details:
06/19/2020
OVEN JENN-AIR JJW2430DS01
"Arrived on site for customer complaint of fan not getting to high speed during cool down. I called techline, found out that high speed only comes on during self clean, tested high and low speeds in diagnostic mode, unit tested good."
Near Burnet, Texas 78611
James
Job Details:
06/19/2020
WASHER ROPER RTW4516FW2
Arrived on site and tested operation. Found long fill error. Tested valves and found cold water valve solenoid has failed. Installed new valves and tested operation. Unit tests good. Job complete
Near Wimberley, Texas 78676
Jacob
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL ED5FHEXVS00
Arrived onsite for unit not cooling freezer and refrigerator. Tested unit. Was not cooling. Upon further inspection. Found that start device was bad. AHS did not authorize to replace start device. No issues at this time. Job complete
Near Bastrop, Texas 78602
Scott
Job Details:
06/19/2020
WASHER WHIRLPOOL WTW4850HW1
"Arrived on site for not drying properly . Found air flow restriction . Found a lot of weed wicker string in blower wheel housing also high limit had blown . Replaced thermostat and removed string . Tested unit , good air low and heating . No lint build up at time of service. Job complete ."
Near Seguin, Texas 78155
Noah D
Job Details:
06/19/2020
WASHER GE GTW460ASJ5WW
"Arrived on site to inspect washer for problems spinning water out, upon inspection found the drain pump working but the gearcase and motor making loud noises while spinning, ordering gearcase and motor to fix noise, autho required. Office to reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 WH38X27335 (GEARCASE) and 1 WH49X25376 (MOTOR)"
Near McGregor, Texas 76657
Jonathan M
Job Details:
06/19/2020
MICROWAVE GE PEB7227AN1DD
"Arrived on site for microwave that was not heating. Inspected unit and work area. Tested unit and found no heat but unit was otherwise working. Tested magnetron, mag thermostat ,capacitor, and diode. Diode was not draining capacitor. Replaced diode and tested unit. Unit would still not heat. Replaced magnetron and tested unit. Unit is working as designed. Call complete."
Near Austin, Texas 78703
Eman J.
Job Details:
06/19/2020
RANGE KITCHENAID KGSS907SSS01
Arrived onsite for range not sparking. Tested system. Found module faulty. Replaced module. Tested system. Everything works as designed.
Near Elgin, Texas 78621
Andy
Job Details:
06/19/2020
REFRIGERATOR GE GSHS6KGZBCSS
Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WR30X10093 (icemaker asm)
Near Liberty Hill, Texas 78642
James
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01
Arrived on site and tested operation. Found ice maker over flowing from left side of ice mold. Found ice maker not sitting level in housing. Installed new ice maker due to water in motor housing. Tested operation and found unit working properly. Job complete
Near San Marcos, Texas 78666
Richard
Job Details:
06/19/2020
OVEN KITCHENAID KODE500ESS04
Arrived onsite for the oven lights flickering. Ran diagnostics and found that the control board was the issue. Replaced control and oven tested good . Complete
Near Austin, Texas 78723
Eman J.
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTM404ESS3
Arrived onsite for previous diagnosed parts. Replaced console and control electric. Tested system. Still no power. Tested power cable at junction box. Not getting any power to power cable. Customer dishwasher is on a switch also. Advised customer to contract someone about his power issue. Job complete.
Near Cedar Creek, Texas 78612
Scott
Job Details:
06/19/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived on site for dryer not heating properly and long dry times. Found Weedwhacker line stuck in blower wheel housing, also high limit thermostat had blown. Removed line and replace thermostat. Tested unit, have a good airflow and is heating. No lint build up at time of service. Job complete ."
Near San Marcos, Texas 78666
Richard
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT780SAEM0
Arrived onsite for the dishwasher not washing. Ran diagnostics and found that the sump and pump motor is no good. Ordering parts office to reschedule. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Leander, Texas 78641
Jonathan S
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTE234GPS0
"Arrived on site for dishwasher door not shutting. Inspected unit and work area. Found door rubbing right side of tub. Found unit unleveled, leveled unit. Tested door operation several times tested good. Put unit in diagnostics ran with no error codes. tested operation and all tested good. No leaks detected."
Near Georgetown, Texas 78628
Al
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02
Arrived to inspect freezer closing issues.Inspected and found an ice buildup underneath the door causing it not to close.I cleared the ice buildup and unit now closes properly.All water lines were dry at the time of service.Job complete
Near Austin, Texas 78753
Andy
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM00
Arrived on site to install previously diagnosed FC door. Removed failed part and replaced with new. Tested and inspected unit and found door mis molded and will not close properly. Attempted to make adjustments with no success. Part is defective and will need to order new door. Reinstalled old door so customer can use. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW11025559 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Round Rock, Texas 78681
Kayman
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTM604KPS0
Arrived onsite for dishwasher rack getting stuck on spray arm. Upon inspection I found that the top of the DW tub was sinking down causing the spray arm to be too low and get stuck on the rack. I pushed the tub ceiling back up into place but I could not get the spray arm to spin freely. It gets stuck on the tub ceiling. I called tech line to report my findings. They suggested a tub job with SR# 7728111867. Customer would like to reach out to their retailer about getting the unit replaced but I will order tub job just Incase. Ordering (W11120458) tub assembly (W11345228) sump and motor assembly (W11268090) left adjuster (W11268086) right adjuster. Office to reschedule.; ordrng 1 W11120458 (TUB ASSEMBLY ) and 1 W11268086 (RIGHT ADJUSTER ) and 1 W11268090 (LEFT ADJUSTER ) and 1 W11345228 (SUMP AND MOTOR )
Near Austin, Texas 78735
Leonardo
Job Details:
06/19/2020
OVEN JENN-AIR JJW3830IM00
"Arrived on site to replace door handle. Replaced handle, tested unit, unit test good. Job complete"
Near Liberty Hill, Texas 78642
James
Job Details:
06/19/2020
COOKTOP KITCHENAID KCGS956ESS02
Arrived on site and tested operation. Found center burner and front right burner correct flame size. Adjusted right rear and both left burner to correct flame height. Unit tests good. Job complete
Near Austin, Texas 78741
Leonardo
Job Details:
06/19/2020
OVEN WHIRLPOOL WFG510S0AS1
"Arrived on site to test control board broken. Found control board frame broken, board fallen into panel.
Near Pflugerville, Texas 78660
Cliff
Job Details:
06/19/2020
WASHER WHIRLPOOL WTW5000DW3
Arrived on site to diagnose a washer that is not responding to controls. Found water in a state of reset after power outage. Reset control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, Texas 78132
Noah D
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01
"Arrived on site to inspect fridge for leaking dispenser, upon inspection found the valve not closing allowing for leak. Replaced valve and tested, no issues found. Complete"
Near Buda, Texas 78610
Kevin
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site and found customer has defrosted refrigerator. Replaced evaporator motor ensured thermistor is in the correct location. Took one picture.Replaced UI , and all control boards. Recommended a customer allow refrigerator 24 to 36 hours to cool down, call water leaks from connections at time of service, job complete"
Near Austin, Texas 78738
Luis
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KBSD618ESS01
Arrived on site for defective optics. Replaced defective optics power cycled unit tested optics unit working as designed.
Near Leander, Texas 78641
Jonathan S
Job Details:
06/19/2020
VENTHOOD JENN-AIR JXU9136HP2
Arrived onsite for vent not working. Opened top control panel and inspected wiring and verified control switch was wired properly. Traced wires and found capacitor terminal disconnected. Reconnected capacitor. Tested operation of vent all tested good vent could change speeds and worked.
Near Austin, Texas 78739
Luis
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00
"Arrived on site for no cool. Compressor and fans running,removed evaporator cover found partial frost pattern diagnosed leak in system.
Near Mustang Ridge, Texas 78610
Kevin
Job Details:
06/19/2020
WASHER WHIRLPOOL WTW4955HW1
"Arrived on site and replaced parts recommended by tech line on previous visit, homeowner has been able to wash clothes since previous visit successfully. Ran all functions after replacement washer is operating properly. No water leaks from connections at time of service, job complete"
Near Bertram, Texas 78605
James
Job Details:
06/19/2020
RANGE WHIRLPOOL WFE505W0JZ0
Arrived on site and tested operation. Found oven warm and broiled element hot. Accessed components and found broil harness shorted to ground which has caused broil relay to weld contacts together. Corrected harness routing and installed new control. Tested operation and found unit working properly. Job complete
Near San Marcos, Texas 78666
Richard
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL KDTE204DSS0
Arrived onsite for the dishwasher leaking water. Ran diagnostics and found no leaks. Customer stated that they would see water filling up inside the sump. I looked under the kitchen sink and found that the customer has an RO system and the RO drain is tied into dishwasher drain line. Causing water to back flow into sump and when it filled up with water it leaked out of the dishwasher. Advised customer to have the RO drain line relocated. Complete
Near Wimberley, Texas 78676
Jacob
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTE234GBS0
Arrived onsite for unit not cleaning dishes properly.. Customer says unit is working with no issues. Job complete
Near Buda, Texas 78610
Richard
Job Details:
06/19/2020
WASHER WHIRLPOOL WFW92HEFW0
Arrived onsite for the washer not working. Replaced control and panel control and washer tested fine
Near Georgetown, Texas 78633
Paul
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KSSC48FTS02
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the icemaker working in the FC. I found the FC temp at -2 degrees and the RC temp at 43 degrees. I found air coming thru the dampener. I checked the air return and found it clear but the RC temp was dropping very slowly after the door had been opened. Upon further inspection I found the air duct deflector by the evaporator not installed correctly affecting the air flow to the RC. I installed the deflector correctly and tested the temps again. The FC was at -2 and the RC temp started dropping rapidly. I explained to the customer that this should solve their cooling issue. The customer has a thermometer in the RC and will check it after a couple of hours to let us know if the temp isn’t at set point. Call complete.
Near Cedar Park, Texas 78613
Kayman
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03
Arrived onsite for ice maker not making ice and unit turning off randomly. Upon inspection I found a pint of ice cream wedged between the freezer drawer and evap cover. I found a block of ice built up around the FC evap fan and bi metal. I also found the RC section evap cover frosted over which could have been caused by the ice cream rendering the door to not shut all the way. This could contribute to the frost build up. Ordering the evap harness and thermistors for return visit to remedy defrost issue just Incase. Ordering (WPW10277799) ; ordrng 1 WPW10277799 (harns-wire)
Near Buda, Texas 78610
Leonardo
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site to test unit for door not closing. Found broken door latch. Replaced door latch. Tested unit door functions properly. Job complete.
Near Smithville, Texas 78957
Scott
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site for freezer light not on. Found LED light module in freezer and failed. Replaced light module, tested and freezer light is coming on. No water leaks detected at time of service.job complete ."
Near Spicewood, Texas 78669
Brandon
Job Details:
06/19/2020
OVEN WHIRLPOOL KODE507ESS
"Arrived on site for customer complaint of electric smell when using top oven, found a lot of thick burned on material on bottom of upper oven, I removed what I could and tested the oven, at 300 degrees as soon as I opened the door, the smell was like burnt plastic. I instructed customer to clean unit
Near San Marcos, Texas 78666
Jacob
Job Details:
06/19/2020
WASHER WHIRLPOOL MVWB835DW4
Arrived onsite for unit having broken hinge. Looked at unit. Found that lid needs to be replaced. Customer will call back if service is requested.
Near Austin, Texas 78745
Kevin
Job Details:
06/19/2020
WASHER WHIRLPOOL WTW5000DW1
"Arrived on site and inspected washer and found during the spin cycle basket is spinning eccentric. Customer elected to not continue attempting repair, job complete"
Near New Braunfels, Texas 78132
Noah D
Job Details:
06/19/2020
COOKTOP THERMADOR PCG366G
"Arrived on site to inspect cooktop for not igniting, upon inspection found the control board fried and needing to be replaced, ordering control board. 2MAN 2HOURS. Office to reschedule ; ordrng 1 00619016 (CONTROL ) and 1 2HOUR (2HOUR) and 1 2MAN (2MAN) and 1 AUTHO (AUTHO )"
Near Austin, Texas 78731
Wesley
Job Details:
06/19/2020
DRYER MAYTAG MGD7230HW0
Arrived onsite and used the gas valve to report function. Unit is now operating as designed. Found possible faulty gas shut off at wall to be contributing to the initial problem. All checks good. Advised customer on use and care.
Near Austin, Texas 78703
Eman J.
Job Details:
06/19/2020
ICE MACHINE KITCHENAID KUID308ESS2
"Arrived onsite for ice machine not ,sling ice. Tested system. Found nothing wrong. Everything works as designed. Job complete."
Near Wimberley, Texas 78676
Jacob
Job Details:
06/19/2020
RANGE WHIRLPOOL WEE750H0HW1
Arrived onsite to replace bulb. Replaced bulb. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, Texas 78723
Eman J.
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Arrived onsite for refrigerator not cooling. Tested system. Found compressor faulty. System requires a ss. Ordering compressor W10780378, evaporator WPW10239732 and drier W11179385. Office please reschedule. ; ordrng 1 W10780378 (compressor) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator)"
Near Austin, Texas 78741
Leonardo
Job Details:
06/19/2020
RANGE WHIRLPOOL WFG525S0JS0
"Arrived on site to test oven clicking. Test unit, found bad igniter bake. Replaced igniter bake. Test unit, unit heating to 350. No leaks present at this time job complete."
Near Manor, Texas 78653
Andy
Job Details:
06/19/2020
DRYER WHIRLPOOL WED5000DW2
Arrived on site for dryer not drying clothes. Tested and inspected unit and found issues with fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. Did find poor air flow due to house venting. Instructed customer that house venting will need to be cleaned. No other repairs are needed at this time.
Near Round Rock, Texas 78665
Cliff
Job Details:
06/19/2020
WASHER WHIRLPOOL WTW5000DW2
Arrived on site today does a washing machine that is not cycling. Tested unit and found failed lid latch assembly.
Near Austin, Texas 78749
Leonardo
Job Details:
06/19/2020
MICROWAVE WHIRLPOOL WMH32519HZ1
Arrived on site to test unit for rattling noise. Found debris in fan motor. Removed debris and tested unit. Unit does not make noise. Job complete.
Near Round Rock, Texas 78681
David S
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for fridge having ice build up on the fresh food section evaporator. I inspected the unit and work area. I found the unit in adaptive defrost, I changed it to basic defrost, so it will defrost every 8 hours. I tested the bi-metal, thermistors, both evap fans, and the heating element. All are working as designed or come on when called for. I gained access to the drain tube and found a restriction in the drain tube. I cleared the restriction. And seals the drain tube to the cabinet of the fridge to prevent an air leak.I spoke with customer about defrosting the unit. I explained to pull the unit out of the cabinet, place a towel in the freezer bottom and fresh food bottom, and than place towels on all four sides of the fridge. I recommend leaving the fridge off and the doors open for 24 hours to defrost the unit. No water leaks detected. Job complete."
Near Austin, Texas 78729
David S
Job Details:
06/19/2020
FREEZER WHIRLPOOL WRS973CIDM00
"Arrived on site for fridge not keeping temperature. I spoke with customer, they stated the the fridge over the weekend was not cooling at all, and than it started to work and make ice again a couple of days later. I inspected the unit and work area. I checked all the thermistors, evaporator fans, bi-metal and heater. All are working properly. I inspected the compressor and condenser fan. I found the compressor operating as designed and the fan working. Customer also stated the ic dispenser was not working. I disassembled the ice dispenser and found ice stoping the gear from engaging. I removed the ice and found the cube and crushed ice functions working. While I was testing the icemaker the unit went through a defrost cycle. I did a temp test in the freezer and found the temperature dropping and got to below 16 degrees. Unit ism operating as designed. No water leaks detected.
Near Wimberley, Texas 78676
Jacob
Job Details:
06/19/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived onsite to finish putting parts on new tub. Put parts on tub. Tested unit. Unit test good. But found a crack at the bottom of tub at the back. Tub is leaking water. Called Techline. Suggested to have customer call customer service to hopefully resolve issue. Got SR#7728117723
Near Dripping Springs, Texas 78620
Brandon
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site for customer complaint of unit not washing, found error codes F4e3 f7e1, found failed wash motor, ordering pump/motor assembly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11085683 (pump&motor)"
Near Gatesville, Texas 76528
Jonathan M
Job Details:
06/19/2020
OVEN MAYTAG MET8800FZ0
"Arrived on site for oven that has enamel coming off in the top oven. Inspected unit and work area. Found a chunk of liner that had broken off that is half an inch wide and 8 inches long. I called Techline and spoke to Rick SR# 7728116943. He reached out via video to take pictures and designate what or if repairs would be done.
Near Smithville, Texas 78957
Scott
Job Details:
06/19/2020
RANGE WHIRLPOOL WEG745H0FS0
Arrived on site for improper flames . Found lots of soot build up on burner caps and in oven . Unit has never been converter to LP . Will need to confirm with office on coverage . Will need top burner LP And oven lp conversion kits . No gas leaks detected at time of service . ; ordrng 1 W11087486 (spud-orfce) and 1 W11126047 (spud-orfce)
Near Austin, Texas 78704
Eman J.
Job Details:
06/19/2020
WASHER WHIRLPOOL WFW3090JW0
Arrived onsite for washer. Got to office was informed that customer washer now works. Job complete.
Near Taylor, Texas 76574
Andy
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTE104ESS0
Arrived on site to install previously diagnosed pump motor assembly and rollers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, Texas 78132
Richard
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL KSSC48QMS01
Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the compressor and condenser fan motor are not coming on. Found that there is a faulty control board. ; ordrng 1 W10823805 (cntrl-elec)
Near Georgetown, Texas 78626
Al
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
"Arrived to inspect ice container shaft and plate issues.Found the ice was clumped in the ice container, causing the auger shaft to dislodge from the auger.Will return with the auger motor. Ordering the shaft, plate and ice container, which is PSP item.Office to reschedule with customer.; ordrng 1 W11129522 (ICE CONTAINER ) and 1 W11347435 (PLATE) and 1 WPW10347114 (SHAFT)"
Near Austin, Texas 78731
Wesley
Job Details:
06/19/2020
MICROWAVE WHIRLPOOL KOCE507EBS06
Arrived onsite and installed new hinges solving the door latch problem. Unit is now operating as designed.
Near Austin, Texas 78728
David S
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived on site for dishwasher not draining. I spoke to the customer about the units operation and found the unit is draining but it continually filling when not in use. I inspected the unit and work area. I found no voltage going to the fill valve hen in standby mode. I found the water pressure high and the valve no closing all the way. Customer pointed out spots on the front panel that are rust. I inspected the spots and found them to be rust spots. I spoke with customer about what kind of cleaner is being used on the panel, and they stated they are using stainless steel cleaner. I am order a fill valve W11175771, and front panel WPW10274902 to complete the repair.; ordrng 1 W11175771 (valve-inlt) and 1 WPW10274902 (panel)"
Near Gatesville, Texas 76528
Jonathan M
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
Arrived on site for refrigerator that still sweating in the dispenser area and leaking onto the floor. Inspected unit and work area. Replaced door and tested unit. Unit is working as designed. Call complete.
Near Round Rock, Texas 78664
Cliff
Job Details:
06/19/2020
DISHWASHER KITCHENAID KDTM404EWH3
Arrived on site to diagnose a dishwasher that appears to not be completing cycles. Tested all parts and components and found no mechanical failures with unit at this time. Did note sudsing during diagnostics indicating over sudsing during cycling. Advised homeowner on findings and best soaps and cleaning procedures for unit with soft water. Also advised if issue persists after following recommendations control may need to be replaced. All is working properly at this time. No leaks were found at time of service.
Near Belton, Texas 76513
Jonathan M
Job Details:
06/19/2020
MICROWAVE FRIGIDAIRE FGMO205KFB
Arrived on site for microwave that had a broken pushbutton. Inspected unit and work area. Tested unit and unit was working as designed. Customer advised that this was the first time it’s worked in the last three weeks. They advised the unit would basically get stuck inside and that the latch would work but that the button would not push back out. Remove top cover and push button assembly. Found spring had been warped and was potentially getting caught. Replace pushbutton spring and tested unit. Unit is working as designed. Call complete.
Near Bastrop, Texas 78602
Scott
Job Details:
06/19/2020
REFRIGERATOR GE GYE18JSLKFSS
Arrived on site for temps being off . Found customer had set unit to lowest settings . Also found tower is not sitting flush at bottom . Did find service pointer . Ordering kit per pointer . No water leaks detected at time of service. Please call to set return .; ordrng 1 WR14X24747 (gasket tower ff)
Near Dripping Springs, Texas 78620
Brandon
Job Details:
06/19/2020
DISHWASHER GE Pdw9280n00ss
"Arrived on site for customer complaint of unit not switching cycles, and not starting cycles, found failed keypad, ordering keypad. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD34X11210 (keypad)"
Near Georgetown, Texas 78626
Al
Job Details:
06/19/2020
ICE MACHINE KITCHENAID KUIC18PNXS0
"Arrived to inspect ice machine not working.Found the unit works properly, but the grid cutter is defective..All water lines were dry at the end of service.Job complete"
Near , Texas 78132
Noah D
Job Details:
06/19/2020
RANGE WHIRLPOOL WFE505W0HB1
"Arrived on site to inspect oven for bad smell, tested all functions and could find no “gas” smell, tested all functions and found no issue. Complete"
Near Austin, Texas 78750
David S
Job Details:
06/19/2020
WASHER MAYTAG MHW5500FW0
"Arrived on site to install previous diagnosed part. I gained access to the old bellow and removed it. I replaced it with a new one. I reassembled the unit and ran it through a diagnostics cycle the unit operated as designed, no water leaks detected. Job complete."
Near Austin, Texas 78746
Leonardo
Job Details:
06/19/2020
DISHWASHER IKEA IUD8500BX1
Arrived on site to test for leaking. Tested unit found leaks coming from diverter motor.Job complete.
Near Leander, Texas 78641
Jonathan S
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area, found rinse aid dispenser empty. Performed diagnostics mode, no error codes. Monitored test cycleMeasured incoming water temperature at 120°. Measured amp draw to element and found at 7.0 amps. Tested for hot temperatures at end of test cycle. Spoke with customer user care guide. All tested good, no water leaks detected."
Near Austin, Texas 78723
Eman J.
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00
Arrived onsite for refrigerator not cooling. Tested system. Everything works as designed both freezer and refrigerator are keeping recommended temp.
Near Burnet, Texas 78611
James
Job Details:
06/19/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
Arrived on site and tested operation. Found freezer at 51 degrees and fresh food at 38 degrees. Verified all connections and ran diagnostics. Unit operates properly in diagnostics but will not switch to freezer in normal operation. Unplugged unit and verified all connections. Plugged unit back in and tested. Unit operating properly. Job complete
Near , Texas 78738
Brandon
Job Details:
06/19/2020
OVEN WHIRLPOOL WOS51EC7HS01
"Arrived on site for customer complaint of error codes and unit not working, found fan speed error, and miscommunication error of controls. I replaced ACU control and UI control, unit tested good."
Near , Texas 78738
Brandon
Job Details:
06/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site for customer complaint of loose handle, found loose handle, I tightened handle, unit tested good."
Near Briarcliff, Texas 78669
Luis
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived on site for water leaking. Found fresh food evaporator floor with water/ice. Removed compressor cover found obstruction in drain tube,cleared drain tube removed ice and water from fresh food advised customer to defrost unit 24hrs to clear in liner.
Near Belton, Texas 76513
Jonathan M
Job Details:
06/19/2020
OVEN WHIRLPOOL WOD51EC0HS01
Arrived on site for oven that has a fan speed error code. Inspected unit and work area. Placed unit in service diagnostics and found the errors but they stayed it’s from 2017. Unit was made in 2019. I tested the unit in service diagnostics component activation tests and ran the upper fan high-speed and low-speed. Unit worked as designed. Tested lower fan speed and both tests ran as designed as well. Customer advised that the error was coming up when she was preheating her oven but sometimes would be right away and sometimes take a while before it came up. I put the unit on a 400° bake and unit heated up properly. I called Techline and spoke to TJ SR# 7728111542. He had me run a few tests and advised that the issue was either with the upper fan or the lower fan because the unit uses the lower fan as well during the upper bake. He advised to go ahead and replace both at the same time. Ordering two blowers and office will need to contact customer for a reschedu
Near VLG O THE HLS, Texas 78738
Brandon
Job Details:
06/19/2020
DRYER WHIRLPOOL WED5620HW1
"Arrived on site to replace damaged panel, the new panel was damaged in box. ; ordrng 1 W11310029 (PANEL)"
Near Austin, Texas 78703
Leonardo
Job Details:
06/19/2020
RANGE WHIRLPOOL WEG515S0FS2
Near San Marcos, Texas 78666
Richard
Job Details:
06/19/2020
OVEN KITCHENAID KODE300ESS04
Arrived onsite for the oven making a fan noise ran diagnostics and found that the convection fan was causing the issue. Need to replace convec fan motor and cover. Ordering parts office to reschedule ; ordrng 1 W11234761 (baffl-conv)
Near Gatesville, Texas 76528
Jonathan M
Job Details:
06/19/2020
WASHER LG WM3997HWA
Arrived on site for washer that won’t drain. Inspected unit and work area. Unit was full of water when I got here and try to run the drain. Heard a grinding sound. Removed water from unit and checked drain pump for obstructions. Found something metal stuck in the drain pump causing the impeller to strip. Was able to move the impeller by had without resistance..
Near Seguin, Texas 78155
Noah D
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00
"Arrived on site to inspect fridge for not making ice, upon inspection found the fill line clogged with ice, will need fill tube and valve to fix. Office to reschedule.; ordrng 1 RESEARCHICEMAKERFILLTUBE (RESEARCH ICE MAKER FILL TUBE )"
Near Kyle, Texas 78640
Kevin
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00
"Refer customer back to Whirlpool. Arrived on site and inspected icemaker production and found it is almost halfway to full line on bin. Homeowner states this is the production overnight, Customer is unhappy with ice production. Spoke with techline and they said this is normal production. Explained it to customer that there is nothing that can be done to improve ice production on this model.
Near Austin, Texas 78730
Wesley
Job Details:
06/19/2020
OVEN WHIRLPOOL WOD77EC0HS01
"Arrived onsite and found panel to be resetting itself to January midnight on its own. Ordering console to repair, office to reschedule. ; ordrng 1 W11428578 (CONSOLE)"
Near Sun City, Texas 78628
Paul
Job Details:
06/19/2020
DISHWASHER GE GDT655SSJ0SS
Arrived onsite for a washer not drying again. I found the tub high limit tripped again. I reset the high limit and tested the unit in diagnostics. The unit was heating and working as designed. I tested the resistance of the thermistor from the control and found it correct. I found the control working as designed. I ran the machine and found it working as designed. I suspect loading issues causing the limit to trip and went over loading with the customer explaining to keep from loading large metal pots and pans in the lower rack above the tub where the high limit is. Call complete.
Near Driftwood, Texas 78619
Brandon
Job Details:
06/19/2020
COOKTOP KITCHENAID KGCU463VSS01
"Arrived on site for customer complaint of front right burner sparking after lit, called techline, found missing chokes on front right and left rear burner heads, ordering conversion kit according to TL. ordrng 1 W10810387 (cnvrsn-kit)"
Near Dripping Springs, Texas 78620
Brandon
Job Details:
06/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02
"Arrived on site for customer complaint of unit leaking, and on site to replace parts ordered by previous tech, I found another leak coming from ice maker fill tube, need to order fill tube. ordrng 1 W11415785 (FILL TUBE ICE MAKER)"