Near Austin, TX 78724
Joseph C.
Job Details: 06/25/2018
WRS325FDAB06 Arrived on site for “not cooling” complaint. Per my previous diagnosis, removed and replaced defrost control and thermostat. Unit is performing as designed. No leaks detected, at time of service.
Near Leander, TX 78641
Chase
Job Details: 06/25/2018
MMV5208AWS arrived on site to check microwave for not heating after loud pop was heard. Fuses, cavity thermostat and door switches all check good. Found unit with a very loud humming noise and high voltage components not coming on. Failure may have been caused by excessive Grease build up on high voltage components. Magnetron, capacitor and diode will be needed to repair the unit
Near Georgetown, TX 78633
Chase
Job Details: 06/25/2018
MDBH949AWS arrived on site to check dishwasher for no operation. Found the buttons on the left side of the control panel were unresponsive. Disassembled electronics and inspected the ribbon cable, and then reassembled. Was able to regain the left side button functions but start and cancel still do not work. Ran Diagnostics cycle to verify all other functions. Will need control panel to repair
Near Killeen, TX 76549
Arthur B.
Job Details: 06/25/2018
MVWB835DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer getting error code F6E1 and F6E2 errors. Found LED indicators dim when lit up. Found control and UI fault. Removed faulty components and installed new replacements. Ran test 052. Unit completed successfully. Advised customer to contact Lowes for her extended warranty for work to be covered. Claims to submit P&L to see which one comes first. All water connections were dry at time of service.
Near Temple, TX 76502
Dona
Job Details: 06/25/2018
Arrived on site for unit not washing, found unit will fill and drain, but never washes. Found seized motor on sump assy. Replaced sump with motor. Ran unit through diagnostics, unit checks good. All parms check good, all water connections dry.
Near Temple, TX 76502
Dona
Job Details: 06/25/2018
Arrived on site for noise throughout cycle, found unit is on pedestal. Found unit was severely off level. Noise is coming from washer to pedestal area. Leveled unit as best as possible. Ran unit with towels to verify no abnormal noises from within washer, shocks are good, pump and valve have no abnormal noises. Bearing does not sound abnormal. Unit is stabilizing in spin and wash. All water connections dry.
Near Temple, TX 76502
Dona
Job Details: 06/25/2018
Arrived on site for noise throughout cycle, found unit is on pedestal. Found unit was severely off level. Noise is coming from washer to pedestal area. Leveled unit as best as possible. Ran unit with towels to verify no abnormal noises from within washer, shocks are good, pump and valve have no abnormal noises. Bearing does not sound abnormal. Unit is stabilizing in spin and wash. All water connections dry.
Near Georgetown, TX 78633
Thomas L.
Job Details: 06/25/2018
Near Austin, TX 78723
Joseph C.
Job Details: 06/25/2018
WRF560SEYM05 Arrived on site for “unit not cooling” complaint. Per my previous diagnosis, removed and replaced ui, hv board and thermistors. Unit is performing as designed. No leaks detected, at time of service.
Near Leander, TX 78641
Lou
Job Details: 06/25/2018
arrived on site to install previously diagnosed and ordered part. Removed and replace the door gasket. Tested unit in diagnostics and the unit operated as designed. No water leaks observed during service. Job completed.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 06/25/2018
Model WMH31017FS0, Arrived on call for cook times to long, found unit is heating so heated a glass of water 3 times and the 3rd time was a little cooler than the first 2 times of heating which is indicating magnetron is starting to fail, will order , capacitor, diode, magnetron, and will reschedule for 6/27/18
Near Hutto, TX 78634
Nathaniel B.
Job Details: 06/25/2018
Model WMH31017FS0, Arrived on call for cook times to long, found unit is heating so heated a glass of water 3 times and the 3rd time was a little cooler than the first 2 times of heating which is indicating magnetron is starting to fail, will order , capacitor, diode, magnetron, and will reschedule for 6/27/18
Near Killeen, TX 76542
Arthur B.
Job Details: 06/25/2018
WTW8240YW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer getting F51 error code and not finishing cycle. Spun inner basket and found bearing grinding. P&L are as follows; W10435302 (Bearing) $111.52,TL430 $259.99. Also ordering dispenser as well due to leaking. R/S customer for 6/27. Collected SVC call fee of $108.24. Remaining due upon completion. All water connections were dry at time of service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 06/25/2018
WRX735SDHV00 whirlpool refrigerator Arrived ln site to rediagnose no ice issue while waiting on door. Confirmed function of icemaker by manually holding door switch. Added thicker spacer for temporary fix. Door still needed to repair unit. Office to schedule once door is located.
Near Cedar Park, TX 78613
Lou
Job Details: 06/25/2018
arrived on site to inspect microwave making loud noise when starting. Upon further inspection, I turned the unit on for a quick 30 second time. Upon turning the unit on, within approximate 5-10 seconds, it made a loud electrical sounding noise. The sound appears to be the transformer. I removed the unit from the wall and opened it up and I removed and replaced the transformer, magnetron, diode and capacitor. I placed the unit back in the wall and tested the unit and unit operated as designed with no noise. Job completed.
Near Killeen, TX 76542
Arthur B.
Job Details: 06/25/2018
WFE525S0HV0 (Freestanding Range) - Arrived onsite to install outer door glass to freestanding range from prior tech’s diagnosis. Removed faulty outer glass and installed new replacement. Reassembled. Customer satisfied with new outer glass. No other issues found.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 06/25/2018
Model MVWC416FW1, Arrived on call for flashing error code, checked for error codes and got f5 e2 which is lid lock fault which is the only error, found lid lock not locking at all but is clicking, replaced lid lock and tested and all checks good, call complete, no water leaks after repair.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 06/25/2018
Model MVWC416FW1, Arrived on call for flashing error code, checked for error codes and got f5 e2 which is lid lock fault which is the only error, found lid lock not locking at all but is clicking, replaced lid lock and tested and all checks good, call complete, no water leaks after repair.
Near Austin, TX 78721
Joseph C.
Job Details: 06/25/2018
WCG55US6HS00 Arrived on site for “scratched cooktop surface” complaint. Inspected unit and found cooktop severely scratched. Removed and replaced cooktop. Unit is performing as designed. No leaks detected, at time of service.
Near New Braunfels, TX 78132
Connor M.
Job Details: 06/25/2018
JSC23C9EEM00 jennair refrigerator Arrived on site to install parts for repair. Installed perserver and Ui. Also leveled unit. Unit working properly, no leaks detected.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 06/25/2018
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 06/25/2018
Model MVWC416FW0, Arrived on call for agitator is broken, found washer on screw shrunk and was not holding agitator and has damaged the agitator and wash plate, will need agitator and wash plate and screw , had customer call whirlpools customer service and talked to alley consession mf925f8dpl1, alley will send this to our office, agitator came with a updated colt and metal washer and larger rubber washer, screw not needed, installed agitator and wash plate, no water leaks after repair, call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 06/25/2018
Model MVWC416FW0, Arrived on call for agitator is broken, found washer on screw shrunk and was not holding agitator and has damaged the agitator and wash plate, will need agitator and wash plate and screw , had customer call whirlpools customer service and talked to alley consession mf925f8dpl1, alley will send this to our office, agitator came with a updated colt and metal washer and larger rubber washer, screw not needed, installed agitator and wash plate, no water leaks after repair, call complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 06/25/2018
ED5PBEXTQ00 (SxS) Refrigerator) - Arrived onsite to install compressor tomSxS refrigerator from prior tech’s diagnosis. Removed compressor and installed new replacement using braising methods. Vacuumed unit down to -25PSI. Charged system with 5.0oz of R134a refrigerant. Reassembled. Powered unit on. Found good frost pattern and air flow. No other issues found. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 06/25/2018
arrived on site to inspect dryer making loud noise. Upon further inspection, I found that the dryer kit on the unit needs to be replaced as its making a loud screeching noise. I will order the dryer kit 4392067 and schedule return service for 06/27/18. No lint observed during service.
Near San Marcos, TX 78666
Connor M.
Job Details: 06/25/2018
NFW7200TW Amana washer Arrived on site to test unit for for leaking from door. Fkund hing broken, door front cracked and not allowing door to close properly. Door sagging so it rubs bellow when closed. Will need to replace bellow and door components. Susan approved friday 6/29
Near Austin, TX 78744
Scott
Job Details: 06/25/2018
Arrived on site for squeaking dryer . Found one of the rollers worn down, also the rear felt on drum torn and wore down. Looks like something had gotten wedged drum and rear bulk head . Drum metal is worn and rough in some spots . Ordering drum , replaced rollers . Front cabinet clip is on left side is also damaged, ordering clip . No lint build up at time of service . Office will need to call back when an eta on Part is known . Maytag gas dryer
Near Leander, TX 78641
Thomas L.
Job Details: 06/25/2018
Arrived on site for poor drying condenser. Found unit working properly but customer wasn’t running water at sink before staring cycle. All water connections were dry.
Near Leander, TX 78641
Thomas L.
Job Details: 06/25/2018
Arrived on site for Noisey condition. Replaced Noisey air diffuser. All water connections were dry.
Near Florence, TX 76527
Dona
Job Details: 06/25/2018
Arrived on site for unit not agitating, found washplate is completely worn down. Not attaching to gearcase, will need to replace washplate. Gearcase does not seem to be affected on shaft. Ran unit through quick wash, unit is trying to agitate but can not due to washplate. Ordering washplate, set reschedule for Wednesday 6/27/18. All water connections dry.
Near San Marcos, TX 78666
Connor M.
Job Details: 06/25/2018
WRV986FDEM01 whirlpool refrigerator Arrived on site to test unit for not dispensing ice. Found ice maker overflowing and dripping into ice bin causing ice to form into large chunks. Will need to replace controls that come in a kit for overfilling. Placed in parts reseach. Office to schedule directly.
Near Austin, TX 78701
Joseph C.
Job Details: 06/25/2018
WRF736SDAM14 Arrived on site for “no ice production” complaint. Inspected unit and found ice maker not able to complete harvest. Ice box fan is performing as designed and temperatures are within acceptable ranges. Ice maker is faulty. Removed and replaced ice maker. Parts are $149.94. Labor is $169.99(RF360). Total paid is $346.32.
Near Austin, TX 78748
Luis
Job Details: 06/25/2018
Refrigerator-repaired shaft spring and coupling
Near Austin, TX 78717
Lou
Job Details: 06/25/2018
arrived on site to inspect cooktop right rear burner not igniting properly. Upon further inspection, I found that while turning the knob/valve, it would not fully engage and would not allow the Ignitor to spark essentially allowing too much gas to escape. I tested several times and attempted to adjust the valve itself with no success. I will order a right rear valve and return for service on 06/27/18 as my first call 8-10. No gas leaks detected during service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 06/25/2018
WDF520PADM7 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not filling. Removed toe plate and found rat infestation had chewed up wiring harness. WPL will not cover repair. P&L are as follows; W11227372 (Harness) $99.37,DW565 $195.99 plus taxes. Advised no warranty applied to repair. OF to R/S. Collected SVC call fee of 108.24 today. All water connections were dry at time of service.
Near Austin, TX 78717
Lou
Job Details: 06/25/2018
arrived on site to inspect washer not spinning water out of clothes. Upon arrival, the customer advised that she washed a load of towels in hot water and the unit operated as designed. I placed the unit in diagnostics and found that the cold water valve was not dispensing water. I ohmed out the cold valves and found that the cold 1 valve was not good. I removed and replaced the water valve housing and tested the unit and the unit operated as designed. I explained to the customer my findings and what repair I made. No water leaks observed.
Near Seguin, TX 78155
Connor M.
Job Details: 06/25/2018
WTW5000DW1 whirlpool washer Arrived on site to test unit for shaking during spin. Found unit operating as designed. Ran full load of wet towels and unit performed well. Instruct customer on proper loading techniques as well as proper use and care. Unit working properly, no leaks detected.
Near Austin, TX 78717
Lou
Job Details: 06/25/2018
arrived on site to inspect wall oven features not available. Upon arrival, the customer advised that they had an electrical storm and the power had gone out and since the oven bake and broil features do not work. I verified this issue and then turned the power off at the breaker box. I waited a few minutes and then turned it back on. I tested the unit and the unit operated as designed. I tested both bake and broil modes and both operated. I quoted the customer WO100 $99.99 and the total service fee of $108.24 with tax. The customer paid in full. Job completed.
Near Georgetown, TX 78628
Dona
Job Details: 06/25/2018
Arrived on site for poor wash condition, ran unit through diagnostics. Found no error codes, unit is running to specification. Instructed customer that they need to use rinse aid, and showed consumer how to clean filter on sump assy. Cleaned filter that was blocked off with residue. Water flow good, incoming temps at 122 degrees. All parms check good. All water connections dry.
Near Austin, TX 78748
Kevin
Job Details: 06/25/2018
Arrived on site and replaced magnetron, turntable motor, river assembly, and cover guide diagnosed by previous technician. After replacement microwave is not able to heat again. If situation happens again repair is not advised due to the age of the microwave, and the damage caused to the cabinet when the magnetron failed, job complete
Near New Braunfels, TX 78132
Robert
Job Details: 06/25/2018
KUIX505EBS1 Arrived on job for complaints of ice size small and soft. Found bin full but cube size thin. Changed the thickness setting in diagnostics. Also replaced inlet valve. No leaks detected at time of service. Job complete
Near Lampasas, TX 76550
Arthur B.
Job Details: 06/25/2018
MEDX600XW0 (Dryer) - Arrived onsite for customer complaint of dryer making loud noises when tumbling. Removed bulkhead and found belt pulley bearing warn. Removed and installed new replacement. Reassembled and tested. Unit now heats and tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78628
Dona
Job Details: 06/25/2018
Arrived on site for no heat conditions, checked all 3 door switches are good. Door is showing as closed and open when it should. Found misreadings on capacitor. Replaced capacitor, still no heat. Control is sending voltage, will need to replace magnetron and high voltage diode due to noise.- parts both show available from ssb. Rescheduling for wed-6/27/18.
Near Austin, TX 78748
Scott
Job Details: 06/25/2018
Arrived on site for no water . Found a bunch of sediment from new construction clogging valve . Replaced valve .tested unit , water is now entering unit . No water leaks detected at time of service . Job complete . Whirlpool dishwasher
Near New Braunfels, TX 78130
Diego G.
Job Details: 06/25/2018
Arrived on site. Check for no ice issues. Found loose reservoir Cause the water to drain out and not make ice. Reposition And installed. Ran diagnostic test on all components, all functions tested OK.Instructed customer to allow 24 to 48 hours to fill up completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 06/25/2018
Arrived on site. Check for no ice issues. Found loose reservoir Cause the water to drain out and not make ice. Reposition And installed. Ran diagnostic test on all components, all functions tested OK.Instructed customer to allow 24 to 48 hours to fill up completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 06/25/2018
Arrived on site. Check for no ice issues. Found loose reservoir Cause the water to drain out and not make ice. Reposition And installed. Ran diagnostic test on all components, all functions tested OK.Instructed customer to allow 24 to 48 hours to fill up completely. No leaks present. Job complete
Near Austin, TX 78749
Kevin
Job Details: 06/25/2018
Arrived on site and found compressor, evaporator fan, and condenser fan are all running on arrival. The noise the customers hearing only last for a few seconds and he can’t get a video as it is intermittent. Operated the dampener through service mode and the customer says that is not the noise is he hears. Cycle the icemaker as well and it also not make any excessive noise. This represents all possible moving parts on the refrigerator that may make noise. Without hearing it due to it being intermittent there is no recommendation for any part replacement at this time. Reported findings to tech line Dave SR7722302805, Who also had no recommendation for any part replacement.
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/24/2018
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/24/2018
Near Hutto, TX 78634
Nathaniel B.
Job Details: 06/22/2018
Model WTW8500DC0, Arrived on call for washer flashes error code and unit gets extremely hot, checked for error codes and got f9 e1 long drain, f3 e2 inlet water temp fault, f7 e6 motor winding is open, f2e1 which is ui has stuck key, f6 e2 ui can not hear acu main control, found that valve inlet water temp sensor is open, will need valve and drain pump i can hear it humming but is not draining water, will need valve and housing assem, main control due to ui not reading it, ui console due to key sticking did verify deep water key is sticking, , motor stator due to open winding, will need autho. Office will reschedule with customer if autho. Is approved, no water leaks at time of call.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 06/22/2018
Model WTW8500DC0, Arrived on call for washer flashes error code and unit gets extremely hot, checked for error codes and got f9 e1 long drain, f3 e2 inlet water temp fault, f7 e6 motor winding is open, f2e1 which is ui has stuck key, f6 e2 ui can not hear acu main control, found that valve inlet water temp sensor is open, will need valve and drain pump i can hear it humming but is not draining water, will need valve and housing assem, main control due to ui not reading it, ui console due to key sticking did verify deep water key is sticking, , motor stator due to open winding, will need autho. Office will reschedule with customer if autho. Is approved, no water leaks at time of call.
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the inlet valve and main control. Tested unit and unit operates as designed; no error codes. No water leaks observed during service. Job completed.
Near Austin, TX 78725
Joseph C.
Job Details: 06/22/2018
WMH31017FB0 Arrived on site for “fan speeds stuck at 2” complaint. Inspected unit and found relays sticking for fan speeds. Removed and replaced control. Unit checks good.
Near Austin, TX 78754
Nathaniel B.
Job Details: 06/22/2018
Model NTW4516FW1, Arrived on call for washer has no power at all, found 120 ac volts to the main control but no operation replaced main control and tested and ran auto test and all checked good, no error codes after, but did find that wall outlet lower plug is very loose and upper plug on this outlet is burned see pic, no water leaks after repair, instructed customer by calling office and having office explain to him not to plug the unit in to this outlet until wall outlet is replaced due to bad contacts in outlet and burned outlet, called steve and he explained to them, no water leaks after repair, call complete
Near Austin, TX 78754
Nathaniel B.
Job Details: 06/22/2018
Model NTW4516FW1, Arrived on call for washer has no power at all, found 120 ac volts to the main control but no operation replaced main control and tested and ran auto test and all checked good, no error codes after, but did find that wall outlet lower plug is very loose and upper plug on this outlet is burned see pic, no water leaks after repair, instructed customer by calling office and having office explain to him not to plug the unit in to this outlet until wall outlet is replaced due to bad contacts in outlet and burned outlet, called steve and he explained to them, no water leaks after repair, call complete
Near Temple, TX 76502
Dona
Job Details: 06/22/2018
Arrived on site for no operation, found thermal fuse good, push to start good, door switch good. Belt is attached, found voltage to timer but timer is not supplying voltage to rest of unit. Will need timer, Sara assisted with parts and reschedule.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 06/22/2018
MHW6000XR2 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not starting. Tested unit and found unit would error out F6E2,F6E3 (MCU Error) immediately after starting cycle. Found unit will need new MCU. Returning with latch and control as well. Advised customer that AHS must approve parts. OF will contact customer for R/V date. All water connections were dry at time of service
Near Austin, TX 78724
Joseph C.
Job Details: 06/22/2018
WRS571CIDM01 Arrived on site for “no ice production/no water dispensing” complaint. Inspected unit and found kinked water line, from wall to inlet valve. Pulled unit out and straightened supply line. Reinserted unit. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78633
Steve C.
Job Details: 06/22/2018
Near New Braunfels, TX 78130
Connor M.
Job Details: 06/22/2018
KRFC400ESS01 kitchenaid refrigerator Arrived on site to test unit for not making ice. Found icemaker had batch of ice in it, getting proper voltage but not advancing when jumped. Replaced icemkaer and tested unit. IM now advancing and filling. Unit working properly, no leaks detected.
Near Harker Heights, TX 76548
Dona
Job Details: 06/22/2018
Arrived on site for frost build up in freezer section, found door seal in middle gapped open allowing for ambient temps to go inside, creating frost. Replaced seal, molded seal. Temperatures are good in fridge and freezer. Verified unit is closing unit checks ok. All water connections dry.
Near Austin, TX 78754
Nathaniel B.
Job Details: 06/22/2018
Model WFG530S0ES1, Arrived on call for can smell gas when oven is turned on, customer says that unit will preheat the first time and then just click but does not heat from then on, replaced igniter due to ware on it and then preheated oven to 350 degrees and let it cutt in and out 4 times and no gas smells after or during heating, gas valve, oven burner and screws are not needed, gas valve is energizing as needed and flame on burner looks good, if issue returns will need to order spark module, no gas leaks after repair, call complete.
Near Austin, TX 78754
Nathaniel B.
Job Details: 06/22/2018
Model WFG530S0ES1, Arrived on call for can smell gas when oven is turned on, customer says that unit will preheat the first time and then just click but does not heat from then on, replaced igniter due to ware on it and then preheated oven to 350 degrees and let it cutt in and out 4 times and no gas smells after or during heating, gas valve, oven burner and screws are not needed, gas valve is energizing as needed and flame on burner looks good, if issue returns will need to order spark module, no gas leaks after repair, call complete.
Near Austin, TX 78751
Joseph C.
Job Details: 06/22/2018
WRT318FZDW02 Arrived on site for “broken door handle” complaint. Inspected unit and found door handle had been mounted with screws that were too small. Installed screws with correct screws and installed plugs. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/22/2018
Near Kyle, TX 78640
Kevin
Job Details: 06/22/2018
Arrived on site. And found ice build up under bin, It is a lifting ice been off auger motor and after clearing auger will now engage and dispense ice. Recommended that customer periodically check under bin for ice build up to keep dispenser operating properly. No water leaks from connections at time of service, job complete
Near New Braunfels, TX 78130
Connor M.
Job Details: 06/22/2018
WRT348FMEB00 whirlpool refrigerator Arrived on site to test unit for not cooling. Found compressor running under no load. Tapped system and found no freon. Checked all joints and evap could not locate leak. Installed uv drier and access valve. Freon will need to circulate for a minimum of 48 hrs. Office to schedule return diagnosis. Ordering evap and bringing compressor.
Near Austin, TX 78717
Lou
Job Details: 06/22/2018
arrived on site to inspect wall oven showing error code 1/1. Upon further inspection, I placed the unit in diagnostics and checked for other error codes. I found F1E1 and F3E0. I turned the power off at the breaker and waited approximately one minute then turned the power back on. When I got back to the unit, it was showing F9E0 error code. I left the unit powered up and pulled the unit from the wall to check voltage. I checked voltage at L1 and L2 and only received 118 volts. The unit showing error code 9/0 is telling me that the unit is not wired correctly and I verified this. I advised the customer that they would need to contact the builder and have them check the wiring at the breaker and at the outlet for this unit. I verified ohms at all elements, cut offs, thermostats, fan motors and sensors. I left the power off at the breaker and advised the customer of such. I advised the customer that once the builder corrects the wiring,,if they continue to have an issue with the unit, to
Near Killeen, TX 76549
Arthur B.
Job Details: 06/22/2018
WRS325SDHZ00 (SxS Refrigerator) - Arrived onsite for customer complaint of no cool issue on both sides of SxS refrigerator. Removed evaporator cover and found all iced up. Also found evaporator fan not working full speed. Removed all ice build up using steamer. Removed faulty evaporator fan and installed new replacement. Tested unit. Good frost pattern and air flow coming from evaporator fan. Reassembled. All water connections were dry at time of service.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 06/22/2018
Arrived on site for icing/frosting in freezer sections and light switch not working. Found that the door was not closing properly and the light switch was stuck in the off position. Corrected both. lol water connections were dry.
Near Harker Heights, TX 76548
Dona
Job Details: 06/22/2018
Arrived on site for unit not always draining, found control not sending voltage at correct intervals on drain portion of cycle. Replaced main control and verified unit is filling, washing, and draining correctly. Found uppermspray arm off centered, reseated checked good no leaks, All parms check good, all water connections dry.
Near Harker Heights, TX 76548
Dona
Job Details: 06/22/2018
Replaced control kit ordered by previous technician, once kit replaced unit turned on and stopped clicking. Did find from previous problem ice build up in freezer on evap cover. Customer will defrost unit and then plug back in. Compressor is running and unit is cooling. Advised on towels and defrost procedure. All water connections dry.
Near Harker Heights, TX 76548
Dona
Job Details: 06/22/2018
Replaced control kit ordered by previous technician, once kit replaced unit turned on and stopped clicking. Did find from previous problem ice build up in freezer on evap cover. Customer will defrost unit and then plug back in. Compressor is running and unit is cooling. Advised on towels and defrost procedure. All water connections dry.
Near Harker Heights, TX 76548
Dona
Job Details: 06/22/2018
Replaced control kit ordered by previous technician, once kit replaced unit turned on and stopped clicking. Did find from previous problem ice build up in freezer on evap cover. Customer will defrost unit and then plug back in. Compressor is running and unit is cooling. Advised on towels and defrost procedure. All water connections dry.
Near Harker Heights, TX 76548
Dona
Job Details: 06/22/2018
Replaced control kit ordered by previous technician, once kit replaced unit turned on and stopped clicking. Did find from previous problem ice build up in freezer on evap cover. Customer will defrost unit and then plug back in. Compressor is running and unit is cooling. Advised on towels and defrost procedure. All water connections dry.
Near Austin, TX 78723
Joseph C.
Job Details: 06/22/2018
WMH31017FB0 Arrived on site for “microwave light will not shut off” complaint. Inspected unit and found stuck relay, on control. Removed and replaced control. Unit is performing as designed. Installed bulb.
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/22/2018
Arrived on site for no light operation. Found control not sending power to defective light socket. Replaced all and tested. Light operation is now normal.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 06/22/2018
Model WCG55US0HS00, Arrived on call for front right burner not igniting, found switch harness is bad for the right front burner, will not ignite when just turning the knob intermittently, will need switch harness, not able to get model number from the bottom of the cook top due to installers did not leave enough of the wip harness which is hard wired in to the box to the left under cabinet, also not able to get oven to go back in due to it is hitting the gas line under cook top, builder will need to have the oven removed on return to remove the cook top above oven, Skyped office parts and talked to kristen and will reschedule for 6/29/18, did contact builder and they will have oven removed before next service appointment for cooktop.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 06/22/2018
Model WCG55US0HS00, Arrived on call for front right burner not igniting, found switch harness is bad for the right front burner, will not ignite when just turning the knob intermittently, will need switch harness, not able to get model number from the bottom of the cook top due to installers did not leave enough of the wip harness which is hard wired in to the box to the left under cabinet, also not able to get oven to go back in due to it is hitting the gas line under cook top, builder will need to have the oven removed on return to remove the cook top above oven, Skyped office parts and talked to kristen and will reschedule for 6/29/18, did contact builder and they will have oven removed before next service appointment for cooktop.
Near Austin, TX 78717
Lou
Job Details: 06/22/2018
arrived on site to inspect washer dispenser rubbing on the lid. Upon further inspection, I found that the bottom left corner of the lid was rubbing on the dispenser and not allowing it to close when the lid is open. I adjusted the lid by backing out the screws at the hinge wire and raising the lid and then tightening the screws. I tested the door while open then opening and closed the dispenser and it functioned as designed. No water leaks observed during service. Job completed.
Near Kyle, TX 78640
Connor M.
Job Details: 06/22/2018
WFG525S0HS0 whirlpool oven Arrived on site to test unit not baking. Found failed igniter. Replaced and tested unit. Unit working properly.
Near Killeen, TX 76543
Arthur B.
Job Details: 06/22/2018
WFE324LWQ0 (Freestanding Range) - Arrived onsite to install new control and main harness to freestanding range from prior tech’s diagnosis. Removed and replacement faulty control and harness. Installed new replacement. Tested unit. Unit now works as intended. Removed power cord and advised customer to purchase new one. No other issues found.
Near Leander, TX 78641
Thomas L.
Job Details: 06/22/2018
Near Austin, TX 78748
Kevin
Job Details: 06/22/2018
Arrived on site and replaced parts one at a time and found it was the timer that was allowing water to continuously flow after the agitation has started. Washer is now operating properly, no water leaks from connections at time of service, job complete.
Near Austin, TX 78748
Kevin
Job Details: 06/22/2018
Arrived on site and found error code for communication lost between user interface and control. After replacing both parts Ran a diagnostic cycle and confirmed all function has returned to dishwasher. No water leaks from connections at time of service, job complete
Near Austin, TX 78722
Joseph C.
Job Details: 06/22/2018
MDB4949SDZ0 Arrived on site for “leaking from lower left side of unit” complaint. Inspected unit and found split between upper and lower portion at front of tub. Taken pictures of damage from water. Office to reschedule call, due to being ex-part.
Near Harker Heights, TX 76548
Dona
Job Details: 06/22/2018
Arrived on site for no operation, found range cord is burned on household side. L1 to neutral- 120 volts l2 to neutral 0 volts l1 to l2 0 volts. Not enough supply to run unit. Customer to have wiring checked out on household side and replace cord. Made sure all wiring was good on control and on terminal block unit looked clean on wiring.
Near Leander, TX 78641
Lou
Job Details: 06/22/2018
arrived on site to inspect insulation poking out of the side of the unit. Upon arrival, I found that the insulation was poking out of the right side of the unit. In the process of pulling the unit out to re-install the insulation, I found that the unit door would not stop opening until it reached the floor. I checked the friction pads and found that the right side friction pad was missing. I installed a new friction pad and tested the door and it functioned properly. I placed the unit in diagnostics after re-installing the insulation and the unit operates as designed. No water leaks observed during service.
Near Killeen, TX 76543
Arthur B.
Job Details: 06/22/2018
NTW4516FW2 (Top Load Washer) - Arrived onsite to install control and latch from my prior visit’s diagnosis. Removed faulty parts and installed new replacements. Reassembled. Calibrated unit. Unit calibrated successfully. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Harker Heights, TX 76548
Dona
Job Details: 06/22/2018
Arrived on site for fridge door seal cracked on lower part. Replaced door seal unit is running correctly and door is sealing. Charged less 99.99 diagnosis from this week for labor. Seal is 173.81, labor-89.99 tax 21.76 total 285.56 collected on check. All water connections dry
Near Leander, TX 78641
Lou
Job Details: 06/22/2018
arrived on site to install previously diagnosed and ordered parts. I removed and replaced the drain pump and began to remove the drain hose at the unit, but did not need to as it was fine with no obstructions. I removed the drain tube at the food disposal and found it clogged with a black colored debris. I used the customers water hose to blow out the debris and found it to be coffee grinds. I clean the tube and re-installed it and tested the unit. Unit operated as designed. I found a large amount of coffee grinds inside the food disposal and advised the customer that the coffee grinds was the cause of the drain pump burning out. I recommended that the customer throw the coffee in the trash and not in the disposal. No water leaks observed during service. Job completed.
Near Austin, TX 78748
Kevin
Job Details: 06/22/2018
Arrived on site and found customer is experiencing long dry times, Replaced thermal fuse and dryer is now operating properly. Also found with vent test kit there is little to no airflow to exterior vent. Recommended to customer that vent be cleaned to the exterior or further problems may happen with dryer, job complete
Near Killeen, TX 76541
Arthur B.
Job Details: 06/22/2018
WTW5840BW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning out clothes. Ran diagnostics and found error codes; F7E1 (Basket Speed Fault), F7E7 (Motor Speed) errors. Found both capacitor and actuator faulty. P&L are as follows; W11158831 (Capacitor) $95.13,WPW10006355 (Actuator) $68.16,TL330 $169.99. Total $360.78. Removed faulty parts and installed new replacements. Reassembled. Calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins as intended. All water connections were dry at time of service.
Near Austin, TX 78723
Joseph C.
Job Details: 06/22/2018
WRS325FDAM04 Arrived on site for “blinking lights in fresh foods and freezer sections, when door is opened” complaint. Inspected unit and found driver faulty. Removed and replaced driver. Unit is performing as designed. No leaks detected at time of service.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 06/22/2018
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/22/2018
Model WRF736SDAB12, Arrived on call for ice maker not making ice, found 12 dc volts to ice maker but would not cycle, but is filling with water,had a e2 error for the ice maker, unit will need ice maker, installed ice maker and checked operation and all checked good, call complete., no water leaks after repair.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/22/2018
Model WRF736SDAB12, Arrived on call for ice maker not making ice, found 12 dc volts to ice maker but would not cycle, but is filling with water,had a e2 error for the ice maker, unit will need ice maker, installed ice maker and checked operation and all checked good, call complete., no water leaks after repair.
Near Killeen, TX 76542
Arthur B.
Job Details: 06/22/2018
NTW4516FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer making loud noises when spinning clothes out. Found gearcase bearing warn. Removed gearcase and installed new replacement. Reassembled. Calibrated unit. Unit completed successfully. Unit fills,agitates,drain and spins with no issues. No other issues found. All water connections were dry at time of service.
Near New Braunfels, TX 78132
Connor M.
Job Details: 06/22/2018
JFFCC72EFS00 jennair refrigerator Arrived on site to test unit for not dispensing water. Found calve powering on when pad is pressed. Found water will dispense when filter is removed. Diagnosed bad filter head. Replaced filter head and waterline heater kit. Unit working properly. No leaks detected.