"Arrived on site for off balanced washer . Found suspension bouncing a lot when pushed . Replaced suspension. Ran diagnostics test wash , all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for a knocking noise, customer stated it happens randomly throughout the day, tested unit found whenever the valve it deactivated after ice maker fill or dispenser, the water lines cause a knock against wall, pulled unit out and found no tape securing the water lines to the unit, secured with foil tape and zip ties, tested unit could not find any more unusual sound, unit is running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the fabric softener failure and the UI getting wet, I removed and replaced the mentioned parts and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No,water leaks observed during service, job completed"

"Arrived on site to inspect cooktop middle burner flame issues. Upon further inspection, the customer advised that the middle burner flame will go out when its turned to simmer. I tested all burners and found all but the middle burner operating as designed. I found the middle burner does go out when setting the flame to simmer and I could not hear any gas being release. I removed the burner head/cap and removed the orifice to find it clogged with debris. Cleaned the orifice and re-installed and retested. Unit is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher not dispensing detergent. Upon further inspection, I found the dispenser door closed and detergent inside. I placed the unit in diagnostics showing no error codes and tested. Unit is powering as designed. I advised the customer that the unit is operating as designed and explained how to properly place their dishes in the bottom rack so that nothing blocks the dispenser and water can wash the detergent out of the dispenser. Customer advised they had a cookie sheet at the front and I demonstrated how the sheet blocked the dispenser from water hitting it allowing the water to rinse the detergent from the dispenser. No water leaks observed during service, job completed."

Arrived on site for brand new never used f7e2 error. Verified failed wash motor. Replaced the sump and motor assembly. Tested. All checks good.advised on repair.

"Arrived onsite for dishwasher not cleaning well. On inspection there was no rinse aid, the customer was showing me that the plastic is lifted on the ui. The unit has a known issue with the vent gasket letting moisture into the ui housing and that caused the plastic to warp on the ui housing. Ordering a new gasket and ui. Returning the pump, the pump was working when I did the diagnostic cycle. The spray cycle water pressure was not as strong as Im used to hearing. Returning the pump. No water leaks detected during service. ; ordrng 1 W11460908 (Ui console) and 1 W11460962 (Ui panel) and 1 W11649995 (Vent) and 1 W11545539 (Vent gasket)"

Arrived onsite and found unit with higher than expected freezer temperatures. Adjusted baffle and thermometer setting. All checks good. And ran a cooling cycle. Unit is now operating as designed. Advised customer on findings and corrective action. All checks good.

"Arrived on site to inspect cooktop middle burner not igniting. Upon further inspection, I tested all burners and found all but the middle burner are operating as designed. I retested the middle burner and found the ignitor not making good contact with the burner head/cap. When I removed the burner head/cap, I found one of the mounting screws was not installed properly and was installed crooked. I removed the screw and inspected to make sure it was stripped and re-installed it and tightened. Retested the middle burner and it is operating as designed. I tested several times to verify operation. No gas leaks detected during service, job completed"

"Arrived on site ,replaced sump and motor . Ran diagnostics. Cleared error codes . Unit passed test wash . No water leaks detected . Job complete"

Arrived onsite and tested unit for off balance symptoms. Determined unit to be in warranty. Updated engineering digit. Ran diagnostics and determined unit did not have error codes. Customer said off balance symtpom had occured as a result of light bedding load. Explained doing on unit. All checks good. Recalibrated.

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, customer advised the ice maker has not made ice since last repair. I tested temps in the FC=2.9 degrees. I checked the FC door gasket and found no gaps. I tested the ice maker by raising the on/off arm into the off position and then lowered it into,the on position and pressed the door switch closed. The ice maker began to harvest and dumped the ice into the bin and then the fill tube dispensed water into the ice maker tray. Using my phone, I placed it inside the FC section and took a video of the door switch in the closed position. I found that once the FC door is closed, the light turns off as designed. I recommended the customer monitor the unit and notify our office to schedule return service should the ice maker continue to fail. No water leaks observed during service, job completed."

Arrived on site for fridge not making ice and not dispensing water . Can hear valves actuating. Found water tank frozen . Thawed out tank . Used perma gum from truck stock to seal gaps in scroll fan insulation. Unit is now dispensing water . No water leaks detected at time of service. Job complete

"On arrival verified complaint of not cooling. Compressor is making a noise and is very hot to touch, comp is seized up inside. Recommend replacing the compressor. Drain tube is clogged with blood. Recommend replacing due to biohazard. Ordering compressor, filter drier, nitrogen, and process tube. As well as drain pipe. Office to reschedule for sealed system repair. ; ordrng 1 W11673435 (Drain pipe) and 1 W11547313 (Compressor) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Process tube) and 1 W10843121 (Filter drier)"

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised the same thing happened after the last repair. He advised that the ice was consistently wet if producing at all and that they had improper temperatures in the freezer as their freezer was getting into the teens consistently. He advised that he had seen a big old ice ball of Laurent hand corner of the freezer. The customer had previously unplug the unit prior to my arrival. Checked the compressor compartment area for any signs of refrigerant leaks, and could not find any. Found the compressor pulling .631 A indicating a potential loss of refrigerant. Ordering the evaporator and spoke to SR. She advised that we were able to get the customer rescheduled to 1/3.; schdld next appmnt for 1/3 WED !"

Arrived on site for dishwasher leaking from front left corner of door. Removed door. Possible Signs of leak from vent. Replaced vent and gasket. Verified operation. Heavy soap build up also exist l advised customer on soap usage and dishwasher cleaning. Call complete. No leaks.

Arrived on site for dryer not turning on. Checked and found no voltage at outlet. Found breaker tripped. Reset breaker and voltage is good. Dryer starts and is working. Proper temperature. Verified proper operation. Call complete. 162.36 Auth code: 9A343T

Arrived on site for washer not completing cycles and taking to long to wash and not locking/unlocking lid. Upon arrival found f5e1 and f5E3 in diagnostics. Tested and found lid lock failing and replaced it. Customer also stated unit would take over 5 hrs to complete a wash cycle. After running tests I found control would turn off without any voltage drops from outlet at random during spin and agitation. Tried replacement of actuator and capacitor but unit still failed. Found motor windings at 5.1 each. Will need office to reschedule with customer once Availability of W11603810 control. Is known; ordrng 1 W11603810 (Control)

Arrived on site to replace manifolds and burners. Couldnt pull unit out due to unit hitting cabinet underneath. Showed customer the issue he will contact the builder then call back to reschedule ; O-emld tckt

Arrived on site for dryer not heating correctly. Upon arrival confirmed issue and found element grounding out. Replaced element and found dryer heating as designed. Call complete

On arrival verified complaint of support broken. Found new part is also shattered in box. Reordering W10909479 and rescheduling for 1/5. No local stock. ; ordrng 1 W10909479 (Support)

"Arrived on site to inspect washer lid not locking. Upon further inspection, I placed the unit in diagnostics showing error code F5E3-lid lock wont unlock/lock. Cleared the code and continued with testing. The unit operated as designed until it got to agitate and the washplate barely moved and only turned one way. When the unit was supposed to spin, it failed and then shut down. I tilted the unit back and found the red wire to the capacitor was broken (photo). I attempted to mend the harness, but there was not enough wire on one side to do so. I am ordering the lower harness and capacitor and will return with the prescreened parts. Scheduled return service for 01/05/24. Unit left unplugged for safety. ; ordrng 1 W11643701 (Lower harness) and 1 W11395618 (Capacitor)"

"Arrived on site to test unit for washer not agitating and completing cycle, customer that unit has multiple issues, loud clicking noise when washer is agitating, error code F0E7 for items in washer during cleaning cycle but customer is not on a cleaning cycle and washer starts agitating with out water, tested unit found clicking noise coming from clutch, replaced clutch slider and control as precautionary, for F0E7 error advised customer to connect unit to Wi-Fi to get a update, preformed a factory reset, explained to customer how extra power button work and if she deactivates it washer will fill normally, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site for leaking water from underneath. Upon arrival, test unit and confirmed leaking from sump. Need to replace sump and motor. During disassembly, found that the part received is incorrect and need to reorder sump and motor. Office to reschedule ; ordrng 1 W11613570 (Sump and motor)"

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site for squeaking, upon arrival, test unit and begins squeaking as drum rotates. Disassembled unit to inspect all moving parts. Found support wheels have began to seize. Repaired using kit. Test unit and is operating as designed. Job complete"

Arrived on site to test unit for left front burner not turning on all the way when on dual. Replaced switch test unit and unit test good job complete.

MVW7230HC1 Arrived to inspect filling issue. I found one of the supply lines had kinked and I replaced the lines with customer provided braided stainless lines. Testing revealed the issue resolved and the unit operated as designed. No leaks observed during service.

"1/2/24 7:14: MR rspndd 1/1 MON, Could not find the serial and model number tag. Called told customer that the company that installed it needs to request a serial # tag"

"Arrived on site for a washing machine that is not always completing cycles and cannot make selections. Inspected unit and work area. customer advised that after she ran a load after the previous repair, she can counter the same issue as before, where the unit would not allow her to change selections. She said that she unplugged it and she tried doing a couple of the things to the unit, but was unable to get the unit to change. She advised the next day whenever she went to start a cycle, the unit ran again, and did just fine through one cycle, but it has been like this since the previous repair. Found the unit paused in the middle of a cycle. She advised this happens as well. Was able to re-continue the cycle and found the unit beep again within 15 seconds as it was agitating. When I went to press the start button again, the unit beeped indicating that the lid was not fully down. Checked the lid and found a crack at the hinge indicating the lid. I had lost its structure and will need to be replaced. Ordering the lid and will return with the control. Rescheduled the customer to 1/8.; ordrng 1 W11259006 (Lid)"

Arrived on site for dryer not heating. Unit turns on and tumbles but no heat. Verified good voltage. Removed back panel. Found thermostat cutoff was open. Replaced cutoff. Verified operation. Call complete. Advised customer to clean vent regularly. Call complete.

Arrived on site for washer with laundry that got caught under agitator. Upon arrival customer stated they already removed laundry safely. Removed agitator and found no damage to plate or barrel. Retested unit and found washer working as designed. Call complete

"Arrived on site to inspect refrigerator noises. Upon further inspection, when I arrived, the unit was quiet and in defrost mode. I placed it in diagnostics and tested the evap fan in test 3. Immediately when the fan turned on, it began to make a loud vibrating noise. I pulled the unit out as it sounded as if the noise was coming from the back left side of the unit. Once I removed the back lower cover, I found the noise was coming from inside the FC section. I removed the evap cover and found the cap tube rubbing against the evap cover and making the vibrating noise. I adjusted the cap tube and reassembled,bled the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. Vacant home and no one on site to sign for receipt. Attempted to contact builder and left message with my findings."

"Arrived on site for unit not operating and shows error code. Upon arrival,ran diagnostics and got error codesF8-E0 steam inlet valve error, and f8-E1 no water detected. Test unit and cold valve is correct. Found hot is not operating correctly. Remove hoses to test water pressure, cold pressure is correct. Found hot water pressure is incorrect. Test unit using cold wash cycle and unit operates correctly. Advised customer getting hot water pressure fixed. Unit is operating as designed. Job complete"

"Arrived on site to test unit for noise, customer stated that at times a rattling noise, loose noise during spin cycles will start but happens randomly, tested unit in multiple spin cycles and could not mimic the noise customer is explaining, inspected components under unit and could not find any failings parts, no signs of gear case failure and suspension are good, advised customer to monitor and if the noise returns make videos and call us Back, unit is running as designed no leaks detected job complete"

On arrival verified complaint of not completing cycle. Customer states unit does flood mode in the middle of the night. Found suds error on display and error code f0e2 for over suds. Ran diag test all components activated correctly. Advised to use affresh to clean their washer2x before continuing further use. Job complete unit is working as designed. No leaks detected during service.

Arrived on site for washer not get load wet . Ran diagnostics. No error codes . Valves and functioning properly . Ran couple different cycles all checked normal on filling . Recommended if failure occurs again to replace control. Charged 162.36 collected 186.71 AUTHO 993WYFJob complete

"Arrived on site for a washing machine that is making a grinding sound during agitation. Inspected unit and work area. The customer showed me a video of what was happening and I did confirm the customers complaint. Checked underneath the washer and found a toy stuck underneath the washer, causing the cam to grind on top of the toy carrot. I removed the obstruction, replaced the splutch assembly, belt, and actuator. Fixed the shield cover and tested unit. Unit began to work and operate as designed. Call complete."

"Arrived on site for not making ice. Upon arrival, customer stated that she found switch in OFF position. Unit started making ice with no issues. I inspected unit and all functions operate as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for water not filling, customer stated that washer is shaking excessively because its not getting enough water, tested unit found basket holes not punched all the way, will need to replace basket to fix issue, ordering basket office to reschedule ; ordrng 1 W11172199 (Basket)"

Arrived on site to test unit for gas smell. Test unit and found screw drilled in to the manifold. Relaxed manifold test unit and unit test good job complete.

"WRT138FFDM01 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. Vacuuming the system to under 500 microns, I monitored for an additional 15 minutes. The system was charged with the MFG recommended charge and started cooling as designed. No water connections to unit."

Arrived on site for dishwasher not cleaning dishes. Upon arrival found f4e3 in diagnostics. After further testing I found motor had failed. Replaced motor and tested unit. Found no leaks and dishwasher working as designed. Call complete

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit began to make a loud noise but over time began to get quieter. I placed the unit in diagnostics showing error code F8E6-water hazard. I cleared the code and tilted the unit back to inspect the gearcase. I found the pulley head dropped into the shield and damaged the shield and pulley (photos). I removed and replaced the pulley and cut away the damaged plastic from the shield and tested the unit. Unit is operating as designed. I am ordering the shield and scheduled return service for 01/05/24. No water leaks observed during service.; ordrng 1 W11409708 (Pulley shield)"

"Arrived on site for front right burner not operating. Upon arrival, inspected unit and found break on coil. Replaced front right burner and test unit. Burner now operates correctly. During test found front left and rear right burners do not operate. Found fracture in center coil of left front burner. Need to order Front left and rear right burner and right rear switch. Office to reschedule ; ordrng 1 W11171119 (Right rear burner) and 1 W11517959 (Front left burner) and 1 WP3149404 (Right rear switch)"

Arrived on site for door not sealing properly . Found spring in mullion not functioning properly . Replaced mullion . Also slight adjustment to leveling feet . Door is staying closed when shutting . No water leaks detected at time of service. Job complete

"Arrived on site with new transformer and bulb. Removed from over counter. Replaced transformer and bulb. Tested and still not heating. Replaced diode capacitor and magnetron. Tested and found no voltage going to high voltage side. Replaced control board, verified operation. Call complete."

"Arrived on site for not agitating. Upon arrival, ran diagnostics and there are no saved error codes. Test unit and shaft is rotating agitator is not catching. Removed agitator for inspection, found agitator has failed. Need to replace agitator WP3951744. Replaced agitator and test unit. Unit is operating as designed. Job complete"

"Arrived on site to inspect unit for error insert spout even after spout has been inserted. Tried to replicate issue, but could not get issue to arise while on site. Attempted to contact tech line but are closed for the holidays. Informed customer that air in the line can cause issues, said to run hot water through unit to attempt to bleed line of air to see if that fixes the issue in the future to help narrow down possible issues with unit. Job complete."

"Arrived on site for intermittent usage issues. Upon arrival. Power cycled unit. Confirmed connection to WiFi. Found ui is intermittently not responding correctly. Need to replace console. During replacement of console, the mounting brackets on left and right side are not correct and cannot be mounted. Uploaded picture on SD. Found 1 digit off on engineering code. Ordering correct panel. Office to reschedule ; ordrng 1 W11600355 (Control panel)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Install the new gaskets around the freezer door up on the top. The customer advised that he was unhappy with the repair. He advised that he was wanting the new door. I did advise him that if there are any further issues, that would be the next step. Advise the customer to give the unit a few days to notice any effect. Call complete."

Arrived on site to test unit for suction concerns. Test unit and unit working as designed. Job complete.

Arrived on site to test unit for leaking in ice maker compartment. Found fill cup on ice maker was frozen over causing water to bypass fill cup and leak into ice container. Removed obstruction and found no signs of valve weeping water. Advised to monitor. No leaks detected. Job complete.

KOCE500ESS20 Arrived to inspect broken glass. I found the inner pane had shattered. Disassembly of the door yielded no results of incorrect door and glass frame structures and I suspect the original pane had a manufacturing defect that caused the failure. I installed a replacement inner glass and tested. Operational test good.

"Arrived on site to replace previously diagnosed basket, replaced basket, calibrated unit and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for dishwasher not moving the spray arm. Found errors F4e3, f7e1, f5e1. Confirmed door switch working. Motor is not turning. Replaced motor assembly. Verified operation. Working as normal. No leaks. Call complete."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Relaxed sump and motor test unit and unit test good job complete.

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately could hear a vibration noise. I removed the top panel, the control panel and front panel and when I removed the line duct assembly, I found the blower housing collar assembly seal was folded over and rubbing against the blower wheel (photo). I adjusted the seal and reassembled the unit and tested. Unit is operating as designed. No charge for service as this issue occurred from previous repair. No lint observed during service, job completed."

"Arrived on site to install previously diagnosed gearcase, cam, actuator and belt. Installed parts and tested unit. Unit is now running as designed, no leaks detected. Job complete."

Arrived on site for washer needing previously diagnosed valve. Upon arrival reconfirmed issue and installed valve. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete

"Arrived on site to test unit for not heating, tested unit found it has power but wont turn on and lint trap is not going in all the way, exposed back panel and found lint chute clogged with lint and thermal fuse and cutoffs shorted, replaced thermal fuse and cutoffs, cleared out chute, unit is now running properly, ran a vent test and it failed, advised customer to hire vent cleaners to remove restrictions before using unit, at this time job complete"

"Arrived on site for noise complaint. Ran diagnostics no odd noise from fans,ran compressor test no odd noise,ran water dispenser no odd noise. Possible noise is due to variable speed compressor running at high and is normal operating sound when running at high."

"Arrived on site to test unit for no ice production, tested unit found ice maker will not cycle in diagnostics. Replaced ice maker, ice maker is now cycling properly, advised customer to monitor, ice production should resume in 24-48 hours, no leaks detected job complete."

Arrived on site for dryer not heating properly. Found dryer heating to proper temp but and tumbling. Used vent tester and confirmed vent is restricted inside of the wall. Removed hose from dryer and confirmed operation. Advised customer vent needs to be cleaned. Call complete. ; used 1 Wpw10106710 (Vent tester) from stock

Arrived on site to test unit for noise when being In use. Test unit and found unit rattling from wrap with cabinets. Secured wrap correctly test unit and unit test good job complete.

"Arrived on site for icemachine not working, found water level sensor stopped water to soon. Found compressor starts then cuts out on overload. Tried good start device. Compressor keeps cutting off. Will need new compressor. Office will call to schedule. ; ordrng 1 WPW10605286 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier) and 1 Extratime (Extra time) and 1 Nitrogen (Nitrogen)"

Arrived onsite for a DW that is having an issue where the start button is not working. Upon arrival I found that the start button was not working I replaced the control and tested the unit and found the unit operating as designed. No leaks

"KBFC42FTS00 Arrived to inspect door alarm issue. I found the unit with the door alarm activated. During testing, the issue resolved and I could not recreate it. I reseated all door switch connections, but was lead to believe the FC switch may have malfunctioned. No further failure was found. Warranty applied to service. No leaks observed during service."

"KDTE204KPS1 Arrive to install previously diagnosed parts. I replaced the manifold, and outer door panel. Tested showed the noise had been remedied. No leaks observed during service."

"Arrived on site to test unit for not working properly. Customer stated that the unit goes from sensing to done, Tested unit in diagnostics, found all components activated properly, inspected under unit, did not find anything suspicious, started multiple cycles with no issues, unit is running as designed, advised customer to monitor and if issue returns call us back job complete"

Arrived onsite for a washer the is stuck with the Fill / Sensing light On. Upon arrival I found this to be true I was able to get the unit out of this state but the unit would not go into spin when tested. Upon further inspection I found that the actuator would not engage the spin cycle properly I replaced it and tested the unit and found unit operating as designed no leaks found

Arrived on site to test unit for not drying properly. Found unit air circulation is restricted. Unit failed airflow test with vent hose connected but passed with it removed. Advised customer to have venting leading to exterior of home cleared of obstruction. Job complete.

Arrived on site to test unit for unit not drying correctly. Test unit and found heating element heating correctly. Found dispense not dispensing rinse aid. Replaced dispenser test unit and unit test good job complete.

"Arrived on site to test unit for not washing dishes properly, Tested unit in diagnostics and found that the heater not engaging, tested heater and found it shorted, replaced heater and control as precautionary, heater is now engaging properly, unit is running as designed, no leaks detected job complete ; ordrng 1 W11084121 (OWI sensor)"

Arrived on site to test unit for not venting and long dry times. Found venting to exterior was restricted. Took pic of venting on roof. Advised customer have venting cleared of obstruction. Job complete.

Arrived on site for range. Customer stated that unit could heat but wanted to make sure it was working efficiently. Upon further inspection I found proper power supply and connections. Found oven could heat to 350 and burners working. Informed customer of findings and instructed them on best care and use. Call complete

Arrived on site to test unit for no lights. Found FC light was bad. Was replacing lights using SP code S191AQ under service pointer W11460554. Unclipped lights in RC and left dangling but when removing top left light module and left dangling light fell right out. Attempted to dig around in cabinet liner but unable to locate molex connection. Needing to contact whirlpool techline. ; saved tckt

Arrived onsite for dryer not powering on. On inspection all the components tested good. Gain access to the motor and tested it. The motor was good. The customer was using a 3 prong to 4 prong adapter. The issue was that there was no ground coming from the adapter. L1 to neutral was 124vac L1 to ground was 7vac L2 to neutral 124vac L2 to ground 9vac took the neutral wire from the wiring harness and connected it with the chassis ground to get the unit to work. Informed the customer that he need to replace the 4 prong pig tail with a 3 prong pigtail and ditch the adapter.

"Correct phone 702-809-4862 arrived on site for dryer door opening the wrong way. Removed door, disassembled door and switch it to open on opposite side. Call complete."

Arrived onsite for dishwasher door not working. On inspection I could hear the hinge popping when you open the door. I removed the toe plate and realized that the toe plate was installed backwards and it was hitting the hinge. On further inspection found the the unit was installed wrong and it was in a bind causing the door to hit the tub when you closed the door. Pulled the unit and reinstalled it and now the unit is working as designed. And no water leaks detected during service.

Arrived on site to test unit for unit not responding. Test unit and found home button and light button not responding. Replaced console test unit and unit test good job complete.

Arrived onsite for a DW that is not washing the dishes. Upon arrival I I ran the unit and found that the wash motor and found the unit operating as designed. No leaks

"Arrived on site for water leaking. Found damaged to cabinet uploaded pictures,removed compressor cover found leak at inlet to valve replaced defective valve,ran water dispenser leak no longer present"

Arrived on site to test unit for left front and rear burners not maintaining heat correctly. Test unit and will need to replace burners. Office to reschedule ; ordrng 1 W11517959 (Element surf)

Arrived onsite for washer leaking at the hose. On inspection the hot water hose was dripping. Pulled the hose off the valve and I flipped the rubber grommet over and re connected the hose the drip went away. Informed the customer that the rubber grommet was the issue and to replace the grommet or the hose if the issue returns. No more water leaks detected during service.

"Arrived on site for freezing in fresh food section. Replaced diffuser assembly that includes thermistors,adjusted temp setting."

"KOCE500ESS22 Arrived to install previously diagnosed and ordered part. I removed the unit from its cabinet installation and gained access to the interlock switch area. After installing the parts, original function returned and the unit operated as designed."

"Arrived on site to inspect dishwasher not heating/drying. Upon further inspection, I found the heating element shorted out/burnt (photo). Also found the door falling down when opening at approximately four to six inches. I found the right door hinge friction pad was missing. I removed and replaced the element and installed a pad from my van stock (WP8268961) and tested the unit. Unit is operating as designed and the door is staying open as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for oven not heating. Found both left and right oven bake igniters disconnected. Secured connections and tested to 350 with no issues. Adjusted flames for cooktop. No leaks detected. Job complete.

"Arrived on site to test unit for no ice production, tested unit found temperature are good, ice box fan is working but ice maker not going through diagnostics, replaced ice maker and ran diagnostics, ice maker cycled and filled with water, advised customer to monitor for the next 48 hour and if any issue call us back, at this time no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the left interior light not functioning, I removed and replaced the light and tested. Unit is operating as designed. Job completed."

Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal. Removed plug test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the MW inner door panel being warped, I removed and replaced the door panel and tested operations and the unit is operating as designed. Job completed."

On arrival verified complaint of not dispensing fab softener. On first visual check found cracked drawer breaking the siphon. Replaced and ran quick cycle. Still not dispensing found cold valve not activating both valves. Replaced cold valve and ran quick cyle. Unit now dispensing fab softener. Job complete no leaks detected during service. Operational test good.

Arrived on site for refrigerator needing previously diagnosed valve. Upon arrival reconfirmed issue and installed part. Found ice maker and dispenser working as designed with no leaks and sound no longer present. Call complete

"Arrived on site to replace previously diagnosed sump, tub and heater. Replaced parts, tested unit, unit is now running as designed, no leaks detected, job complete."

On site for a washing machine that is making a screeching sound during the spin portion of the cycle. Inspected unit and work area. The customer advised the noise is intermittent as it will happen on several cycles and then not happen for several cycles. She said there is no rhyme or reason as to why or when it happens. Checked underneath and found slight rub marks on the slider. Went ahead and replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for film let behind. Found film all over unit. Advised customer to clean unit with white vinegar and we will reschedule to replace sump and motor. Office to reschedule

"WRS321SDHZ08 Arrived to inspect cooling issue. I found the unit as cooling, but it had fully frozen the evaporator. In service test mode, the defrost system worked as expected, but the defrost thermistor showed an open load. I steamed out the frost/ice and found the thermistor read correctly and after reseating the plug,the issue was resolved and the control then showed the thermistor in circuit. I found the connector for the defrost heater had separated due to excessive ice,but was still making contact, but was damaged. The heater sent out and shown in the BOM is of a different type that does not have the connector. I will confer with tech support and determine the issue with the different wiring. No leaks observed during service. ; O-emld tckt"

"Arrived on site for a washing machine. That is not finishing cycles. Inspected unit and work area. Around the unit three diagnostics and found an F6 E3 (ACU cannot hear MCU), F7 EA (motor phase lost), F7 E3 (basket engaged during the wash), and F7 E8 (toro drive module over temperature) error codes. I just the unit in manual diagnostics attempting to agitate or spin and found the unit buzzing, but would not agitate or spin. Checked underneath and found the slider, completely intact and no evidence of any rubbing going on underneath. Check the motor for resistance and found the motor had proper resistance. Spun the basket by hand, and found no abnormality. Checked resistance through the shifter and the motor from the control and found proper resistance. Per the text you the unit advised to replace the control. Replaced the control and test of the unit. The unit began to work and operate as designed. Call complete."