Service History 164

We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB0
Near Georgetown, TX 78626
Tommy
Job Details: 07/28/2021
"Arrived onsite for range not operating, upon arrival found unit was operating as designed fell on service pointer W11354284B. Spoke with customer on it. Job Completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
David S
Job Details: 07/28/2021
Arrived on site for oven combo not having any sound. I inspected The unit and work area. I found fault code f1e1 internal oven acu error. I replaced the control. And tested the 7nit. All functions on the unit are working and it is now making a noise on button presses and when the microwave is finished. Job complete.; ordrng 1 W11297728 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78626
Tommy
Job Details: 07/28/2021
"Arrived onsite for range not igniting, upon arrival found unit was being grounded by pan in bottom drawer remove pan and tested unit. Unit is now operating as designed. Showed and spoke with customer about issue. Job Completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, TX 78130
Noah D
Job Details: 07/28/2021
"Arrived on site to inspect unit for not heating and making sparks, upon inspection found the units diode burnt and causing issues. Replaced diode and tested. No problems found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Marcos, TX 78666
Andrew
Job Details: 07/28/2021
"Arrived on site to replace previously diagnosed heater. Verified heater was needed. Replaced, tested unit and heater is now engaging as designed. Also found no high drain loop installed. Advised customer to purchase drain extension as drain hose is too short to install high drain loop. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78741
Kevin
Job Details: 07/28/2021
Arrived on site and inspected refrigerator and found water droplets on the bottom of damper housing. Took pictures. Spoke with techline and they said condensation here is normal in a warm/humid environment. No further repair is needed and refrigerator is operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Austin, TX 78749
Kevin
Job Details: 07/28/2021
Arrived on site Customer wants hinges moved to the left hand side of the dryer. Disassembled drawer and moved hinges and it is now opening from the left-hand
We serviced a
ADMIRAL WASHER
Model AAV7000AWW
Near Austin, TX 78745
Robert
Job Details: 07/28/2021
"Arrived on job for complaints of washer not working. Found the transmission, brake rotor and spring will all need to be replaced. The pulley spinning freely brake rotor not locking in place and the basket not spinning and agitator not moving either.; ordrng 1 21002010 (brake rotor) and 1 35-6615 (ht trans s) and 1 WP21001910 (spring- br)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Austin, TX 78729
Matthew
Job Details: 07/28/2021
Arrived onsite for washer making rattling noise in spin cycle. Put unit in diagnostics and found no stored error codes. Ran individual spin test and could not duplicate the issue. Customer states it?s intermittent and doesn?t happen all of the time. Called tech line for assistance. Cathy recommend running a load in drain and spin. Still could not duplicate issue. Tech recommended that if unit is vibrating or shaking could be Inner basket and suspension.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Round Rock, TX 78665
David S
Job Details: 07/28/2021
"Arrived on site for fridge not making ice. I inspected the unit and work area. I put the unit into diagnostics and found no error codes in test 56. I put the unit through a harvest test 57 and it passed. I found the unit set to -5 in the freezer and 35 in the fresh food section. I did a temp test on the freezer and found it at 13 degrees. I found the fresh food section at 45 degrees. I did a amp check on the compressor and found it at 1.3 amps.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78664
Wesley
Job Details: 07/28/2021
Arrived onsite and found customer not using rinseaid or any other cycles other than 1 hour. Advised customer that optimal wash and dry cycles are the longer cycles with the hi heat and dry cycles selected. All else checks good. Advised customer on use and care.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Cedar Park, TX 78613
David S
Job Details: 07/28/2021
Arrived on site for frost build up on the frost does of the freezer door. I inspected the unit and work area. I placed a light inside the fridge and found it coming out the top right corner of the gasket. I reshaped the gasket and found it still there. I inspected the gasket and door liner. I found the door liner separating from the outer door. I placed some foil tape behind the gasket to hold it in place and seal against the fridge. I am ordering the freezer door to complete the repair.; ordrng 1 LW10341279 (Freezer door)
We serviced a
GE WASHER
Model QTWN2800D1WW
Near Austin, TX 78758
David S
Job Details: 07/27/2021
Added on in home. The washer is tearing up the comforter. I inspected the unit and work area. I found not damage or sharp points on the wash basket. I pulled the agitator and found no rough or sharp spots underneath. I found the agitator fins are very flexible and catch when you run something underneath them. I suspect the comforter was caught on those fins when it tore. The unit is working as designed.
We serviced a
LG DRYER
Model DLE4970W
Near Georgetown, TX 78633
Lou
Job Details: 07/27/2021
"Arrived on site to inspect dryer noises. Upon further inspection, the customer turned the unit on and it began to make the noise immediately. I raised the top panel to find the terminal block cover had fallen off and was bouncing around on the drum. I secured the cover back on the back panel and tested and the unit is operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC0
Near Austin, TX 78732
Robert
Job Details: 07/27/2021
Arrived on job for complaints of washplate not working properly. Found the washplate splines damaged. After replacement test operation.
We serviced a
GE MICROWAVE
Model JVM6172SK2SS
Near Seguin, TX 78155
Noah D
Job Details: 07/27/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit did not heat when started. Replaced mag, cap and diode. All functions returned. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Leonardo
Job Details: 07/27/2021
Arrived on site to test unit for broken inner glass. Replaced inner glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78748
Leonardo
Job Details: 07/27/2021
Arrived on site to replace sleeve. Replaced sleeve test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2021
"Arrived on site to test unit for leak. Found paper clip somehow got wedged between drain pump and sump causing leak. Removed paper clip, gasket was good. Reattached drain pump and tested. Unit is no longer leaking. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430IM00
Near Austin, TX 78731
Wesley
Job Details: 07/27/2021
Arrived onsite for stuck button error. Advised customer that ui would be needed. Reset does not correct issue. Ordering console and returning with control to repair. ; ordrng 1 W11460597 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78731
Luis
Job Details: 07/27/2021
"Arrived on site for no dispensing ice,tested ice dispenser no ice diagnosed motor seized replaced auger motor tested ice dispenser ice dispensing correctly."
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS04
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2021
Arrived on site to test unit error code f5e4. Found lower oven door was locked and latch will not disengage in diagnostics or with cycling power. Found relay k4 on lower oven control was burnt. Needing lower oven control to fix issue. Will be ordering latch as well to ensure completion on return visit. Zip tied latch open to assist returning tech. ZIP TIE WILL NEED TO BE REMOVED. Office to reschedule. ; ordrng 1 W10801665 (Lower control) and 1 W10883049 (Latch assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2021
"Arrived on site to test unit for leaking. Found water marks all up and down where fabric softener enters tub ring. Found LR and LF legs were all the way down and right side legs were up causing unit to be extremely unleveled pushing tub ring past the fabric softener dispenser causing leak. Leveled unit, and unit is no longer leaking. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/27/2021
"Arrived on site for refrigerator leaking water from dispenser area and ice melting. Inspected unit and work area. Found major frost in freezer. Found ice behind freezer drawer not door to seal. Found frost buildup blocking air to ice maker housing. Found temperature in FC set at -6 AND RC 34?. Corrected temperature settings. Performed diagnostics mode and tested ice maker operation and fans operation. Recommend to power unit off for 24 hours to allow ice to thaw. Informed customer on failure, to defrost unit and to place towel around unit to collect water from thawing unit out. All operations tested good, no water leaks detected."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2021
"Arrived on site to replace FC evap for leak on cap tube. FC was cooling as designed upon arrival. Found slight dye on perma gum but none on line or anything around. Applied bubble solution and verified evap is not leaking. Checked pressure and found when 3-way valve is set to home position pressures stabilized at 35 on both high and low side. Spoke with SW and found no issues with sealed system. Found drain line was frozen over and FC evap thermistor placement was incorrect. I placed thermistor in proper location, cleared drain line and found foam was preventing proper draining. Thermistors were in range. Evap motors working as designed. Condenser motor operating as designed. Compressor amp draw is correct. Advised customer to monitor. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
Cliff
Job Details: 07/27/2021
Arrived on site to diagnose a washer that is not cycling properly. Found shifter slipping from cam assembly preventing unit from agitating. Shifter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10913953 (Shifter)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
Cliff
Job Details: 07/27/2021
Arrived on site to diagnose a washer that is not cycling properly. Found shifter slipping from cam assembly preventing unit from agitating. Shifter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10913953 (Shifter)
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Austin, TX 78745
Kevin
Job Details: 07/27/2021
Spoke with techline and they recommended replacing all parts on hand and adding as much sound dampener beneath motor mount as available. Took multiple pictures and sent them to CS, after replacing all parts dryer is quiet while running, job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Marcos, TX 78666
Noah D
Job Details: 07/27/2021
"Arrived on site to inspect unit for not holding up the upper dishwasher rack, upon inspection found the unit was not staying up due to the wheel being broken. Replaced and tested. Complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78759
Wesley
Job Details: 07/27/2021
Arrived onsite for not washing and off balance and found broken actuator. Replaced actuator. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Austin, TX 78703
Jacob
Job Details: 07/27/2021
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHB00
Near Hutto, TX 78634
Cliff
Job Details: 07/27/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78729
Wesley
Job Details: 07/27/2021
"Arrived onsite and replaced hub. Calibrated and tested, Unit is now operating as designed. All checks good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Mustang Ridge, TX 78610
Jacob
Job Details: 07/27/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Killeen, TX 76542
Al
Job Details: 07/27/2021
Arrived on site and inspected unit not producing ice. Customer advised since the call the unit has been intermittently producing ice. I checked for ice maker errors and found E0= No errors. Found the temperature in the ice box was higher than harvesting temperature. Found the unit temperatures were set at 5 degrees in the freezer and 39 in the refrigerator compartment. I adjusted them to recommend temps.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS8
Near Killeen, TX 76542
Tyler
Job Details: 07/27/2021
"Arrived on site for dishwasher not functioning properly. Upon arrival I entered diagnostics and only found an F5E2 error indicating a stuck door switch. Inspected door switch and got it to unstick and allowed dishwasher to functioning through fill, agitation, and drain. Found drain line was low enough to allow backflow into dishwasher (water was orange during first cycle) also found rack wheels broken on bottom causing rack to not sit right and door wouldnt shut because of this.office will need to get authorization from ahs to replace rack wheels, and door switch as well as returning to raise drain hose to prevent further backflow issues. Unit is functioning as designed other then this. ; ordrng 2 WPW10671904 (Basket clip)s and 1 WP8268645 (Rack wheels) and 2 WPW10274880 (Switch)s and 1 WPW10274880 (Needs ahs autho)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Copperas Cove, TX 76522
Al
Job Details: 07/27/2021
"Arrived on site and inspected washer with latch and drain pump issues. Plugged unit in and drain pump was attempting to drain, but couldnt complete the drain cycle. The latch was also continuously clicking. Removed and replaced both and unit tested as designed to customers satisfaction. Job Completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/27/2021
Arrived on site for a refrigerator that?s not going to refrigerator section. Inspected unit and work area. Ran the unit through diagnostics and found the evaporator fan not turning on. Checked voltage of the evaporator fan and found 120 V going to the evaporator motor but the motor not running. Replaced evaporator motor and tested the unit. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76705
Jonathan M
Job Details: 07/27/2021
"Arrived on site for a washing machine that?s making a sound as it spins and is not spinning out clothes. Inspected unit and work area. Ran the unit through a manual high speed spin. Found the agitator spinning in the basket skipping not moving with the agitator. Went to remove the agitator and found the agitator stuck on the gear case. Used vice grips, a dryer belt, and flat head screwdriver?s to try and pry the agitator loose. Could not remove the agitator from the driveshaft. Unit will need to complete rebuild for repair. Ordering out or tub, inner basket, gearcase, and accessories for repair. .; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB ) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET22DKXFW00
Near Temple, TX 76502
Tyler
Job Details: 07/27/2021
Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival I verified previous diagnosis. Found unit also had no refrigerant left in system. Couldnt pinpoint or find leak. I removed old equipment and then installed a new compressor uv dryer and access port. After pulling a vacuum I was able to verify no leaks within system. Recharged unit with 4oz of refrigerant and let unit run for 20 minutes. Found psi stable at 0 & 150 (L&H). Informed customer to give unit 24 hrs to cool down.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFBA
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/27/2021
"Arrived on site for a refrigerator that has a light out on the control panel and is making a loud sound from the icemaker. Inspected unit and work area. Confirmed customers complaint about the light out on the user interface as one of the lights that shows temperature is out. Ran through an icemaker test and found the unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Nolanville, TX 76559
Tyler
Job Details: 07/27/2021
Arrived on site for washer not cleaning cloths. Upon arrival I entered diagnostics and found and f7e6. After further inspection I found actuator had come un mounted from cam. I was able to reassemble and fastened actuator back in place and insured it wouldnt come loose from cam again. After reassembling unit I ran a factory reset and retested unit. Showed customer results and that washer is ready for use call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waco, TX 76705
Jonathan M
Job Details: 07/27/2021
"Arrived on site for a washing machine that?s flashing an F0 E4 (spin limited by water temperature) error code. Inspected unit and work area. Confirmed the customers complaint and tested both hot and cold water valves in the component activation test. The unit ran as designed. I ran the unit through the in,et temperature sensor test and found the unit reading the cold water at 35?C and going all the way up to 45?C when the hot water was ran. Ran the unit again and tested the water temperature. Found the water temperature on the cold valve sitting at 87?F. The customer advised that due to the area, everybody in Bellmead does not get cold water especially during the summer months. I called Whirlpool Techline and spoke to Robert SR# 7731353325. He advised that it could be due to the cities waterlines being too shallow in the ground causing the water to overheat when temperatures are hot. He did advise me to go ahead and replace the water valve and the main control due to an update on temperature allowances. The unit ran through a whole cycle with no water leaks detected. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Jonathan S
Job Details: 07/27/2021
"Arrived on site to install previous diagnosed parts. Gained access to main control. Removed failed control and installed. Removed failed ice maker and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Jonathan S
Job Details: 07/27/2021
"Arrived on site for washer making a squeaky noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no fault codes stored. Ran automatic test mode and identified failure. Disassembled gearcase and found failure within gearcase. Removed failed gearcase and installed new. Assembled unit and tested operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Elgin, TX 78621
Matthew
Job Details: 07/27/2021
Arrived onsite for range with error code F0E1 internal board failure. Customer had a few instances with error code and was able to clear them. Also said within the past 3 days it has not had the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, TX 78664
David S
Job Details: 07/27/2021
"Arrived on site for fridge lights being out, and food freezing on the top shelf. I inspected the unit and work area. I found the top 3 lights and the freezer light out. I replaced all 4 lights. I found products pushed all the way to the back of the unit causing an air flow restriction. I moved the items and a gap at the back of the unit. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kayman
Job Details: 07/27/2021
Arrived onsite for dishwasher with stagnant water collecting in the tub. Upon inspection I found the customer has an R/O system under the sink that is routed to the drain hose port on the disposal. I explained that this installation needs to be corrected and the back pressure from the R/O will cause back filling in the dishwasher. I ran diagnostics and all functions passed. I found the right side rack stop had fallen off. I was unable to re secure the stop so I used van stock part # WPW10082861 to replace the stop. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buda, TX 78610
Kevin
Job Details: 07/27/2021
"Arrived on site and inspected washer, previous technician already replaced motor, capacitor, drain pump. He said washer never pulled more than 7.5 amps. Took videos while running spin, drain pump, and both valves combined showed highest amp draw at <7. Washer is on an AFCI and described nuisance tripping in relation to arc faults. Reported to techline, job complete 7731061439. W11525530"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Austin, TX 78729
Justin
Job Details: 07/27/2021
"Arrived on site to install previously diagnosed parts. I gained access to the inside of the unit and found significant lint build up. I cleared the lint out of the unit. Upon further inspection I found the idler pulley had been worn down completely. The belt actually tore into the pulley wheel and was getting stuck. Due to this the belt got ripped in several places. I replaced the pulley assembly, but will need to order the belt to replace. I also found the front support wheels and shafts needing to be replaced. Upon trying to install the new shafts I found the nuts on the old shafts wont fit the new ones. I will be ordering nuts for the new shafts. Only the front two shafts need replacing, but all wheels need to be replaced. Ordering all parts, and office will need to reschedule. (We are replacing the belt, front two shafts, all four support wheels). Return tech needs to verify tub freely spins and to run the unit. ; ordrng 1 661570V (Belt) and 2 WPW10080210 (Nut)s"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS04
Near Austin, TX 78738
Robert
Job Details: 07/27/2021
Arrived on job for complaints of display not working. Found display not lighting and no buttons
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB02
Near Spicewood, TX 78669
Robert
Job Details: 07/27/2021
Arrived on job for complaints of not making ice. Found the ice maker full on ice but didn?t harvest. Bypass the thermistor and harvest worked. Will need harness with thermistor to complete also notes the ice bucket damaged also found the light switch shorted light in freezer flickering power to icemaker with door open ; ordrng 1 W10838084 (harns-wire) and 1 W11457217 (SWITCH ) and 1 WPW10558424 (ice-contnr)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Killeen, TX 76549
Al
Job Details: 07/27/2021
"Arrived back on site for customer complaint of unit leaking ONLY ON BULKY ITEMS selection. Confirmed there was a small puddle of water on the floor on the front left portion of the unit. Attempted to lift the lid as I do when accessing to lid switch and lid wouldnt come free so I could examine it for the source of the leak. Called Whirlpool Tech Line and spoke with Joel SR# 7731351692Try running a bulky cycle with non bulky load. Its suspected the uneven load will cause the issues. Customer washed a full load and @ 10 minutes left he unit was reading drain, but the second rinse cycle is where the small bit of leaking was coming from the front left portion of the unit.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 07/27/2021
Arrived on site to test unit for unit not working. Test unit and found shorted main harness and burned out terminal block. Will order new main harness office to reschedule ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/27/2021
Arrived on site to test unit for light blinking. Test unit and unit giving 6 different error codes. No leaks present float test good. Ordering new board and then will need to replace sump and motor. ; ordrng 1 W11410066 (Control board) and 1 W11416362 (Sump and motor)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near Seguin, TX 78155
Noah D
Job Details: 07/27/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit connecter broken causing issue, replaced connections and tested unit, all functions worked. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Lorena, TX 76655
Jonathan M
Job Details: 07/27/2021
Arrived on site for a refrigerator that?s not dispensing water and add frost buildup in the freezer. Inspected unit and work area. The customer advised that he is able to make ice but the water dispenser does not work and that the freezer had ice buildup in it one morning but has since receded and gone away. Inspected freezer door gasket and found the door sealing properly. I did advise the customer that it appeared that door had not closed fully or closed on some thing causing this issue. Tested the dispenser and found the unit buzzing at the inlet water valve but no water being dispensed. Replaced door water valve and test the unit again with the same results. Removed dispenser waterline and tested the waterline through the door. The waterline through the door was working properly. Tested the waterline through the cabinet and found the waterline in the cabinet frozen. Removed water line and thawed out water. Reassembled unit and tested it again. The unit is now working as designed. I did tell the customer that waterlines 10 to freeze due to inactivity and to at least try to use the water dispenser at once if not several times a Day to avoid further issues. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78739
Kevin
Job Details: 07/27/2021
"Arrived on site and inspected washer and did not find any saved error codes, ran all functions in manual diagnostic and there is no excessive noise. At this time washer is operating as intended, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FKS01
Near Austin, TX 78730
Wesley
Job Details: 07/27/2021
Arrived onsite and found possible symptoms of slow leak unit struggling to maintain temp when doors are opened. Temps at 6 and 39 when first arrived. Frost pattern is good.Office to reschedule.; ordrng 1 Tj90sf8404 (Access valve) and 1 Wpw10143759 (Dye drier)
We serviced a
GE ICE MACHINE
Model UNC15NJBII
Near Austin, TX 78732
Robert
Job Details: 07/27/2021
Arrived on job to clean ice machine. After cleaning customer inspected.
We serviced a
KITCHENAID OVEN
Model KODC304ESS00
Near Austin, TX 78758
David S
Job Details: 07/27/2021
Arrived on site for oven not cooking properly. I inspected the unit and work area. I did a temp test and found the oven preheating to 412 when set to 350. I found the oven averaging around 389. I adjusted the the temperature down by 30 degrees. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Hutto, TX 78634
Tommy
Job Details: 07/27/2021
"Arrived onsite for microwave sparking. Upon arrival found I was unable to take unit down, found motor cooling fan damaged missing prong. Ordering motor cooling fan cap and diode as well as mag and mag thermostat, also ordering two man to get unit down. Office to reschedule.; ordrng 1 W11213318 (Cap) and 1 W11325927 (Motor cooling fan) and 1 W11125676 (Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78732
Robert
Job Details: 07/27/2021
Arrived on job for complaints of not making ice. Found ice cubes stuck in between icemaker and bail arm. Removed ice and test.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Georgetown, TX 78626
Lou
Job Details: 07/27/2021
"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I tested voltage at the outlet and got 240V. Removed the terminal block cover and found the unit not wired correctly. I re-wired the unit and tested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78738
Luis
Job Details: 07/27/2021
"Arrived on site for water leaking,unit stopped cooling and no lights. Found fresh food drain frozen over,removed drain extension in compressor compartment,found obstruction in extension cleaned out extension defrosted drain in fresh food section. Customer stated they had to power cycle unit to get unit to cool diagnosed control failing and defective freezer led module. Replaced main control and led module. ; used 1 W10695459 (Led) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 07/27/2021
"Arrived on site and replaced control panel diagnosed on previous visit, display is now operating normally, took one picture, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78641
Kayman
Job Details: 07/27/2021
Arrived onsite for refrigerator not sealing correctly. Upon inspection I found the unit seemingly sealed as designed. The customer had concerns of some small gaps in the upper corners of the FC. I tried heat forming the gasket in those spots but it did not correct the issue. I found the gaps to be where the magnet strip inside the gasket is laying over the fillers in the corners and I am not able to form to close those spots. I called techline and spoke to Andrew to report SR#7731354858. No leaks seen during service. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Austin, TX 78746
Kevin
Job Details: 07/27/2021
"Arrived on site and inspected the washer and found saved error code F20 no water detected, F21 long drain, ran a diagnostic cycle need completed properly incoming water is good and drain is good. After diagnostic cycle completed ran a quick wash cycle and this also completed properly. At this time there is no recommendation for repair Washer is operating as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Spicewood, TX 78669
Luis
Job Details: 07/27/2021
"Arrived on site for ice build up in fresh food evaporator. Defrosted evaporator ran diagnostics thermistor and fan passed per service pointer W11092686 secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws adjusted drain pan to sit flushed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FKSS03
Near Austin, TX 78751
Matthew
Job Details: 07/27/2021
"Arrived onsite for refrigerator not dispensing ice. Upon inspection found ice bucket had fused cubes together in bottom part of the ice bucket not allowing ice to dispense. Also noticed frost buildup underneath ice bucket. Seems like warm air is migrating up into bucket and causing bottom layer of ice to melt and freeze together. Tested ice door and does have a good seal when closed (water test held). The ice bucket plate has a gap that may be allowing air in. Cleared buildup and tested with fresh ice. Unit dispensed ice properly. Customer will monitor"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78730
Luis
Job Details: 07/27/2021
"Arrived on site for noise complaint. Listening to recording of noise,ran diagnostics diagnosed loud noise from damper control,ordering a new damper control. ; ordrng 1 WPW10479155 (Damper control)"
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB0
Near Manor, TX 78653
Scott
Job Details: 07/27/2021
Arrived on site for control flashing f1 code periodically. Ran diagnostics and got control error . Replaced control . Ran diagnostics and preheat . All checked normal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Austin, TX 78758
David S
Job Details: 07/27/2021
Arrived on site for fridge building water in the rc section. I inspected the unit and work area. I gained access to the freezer evaporator and found the drip pan full ice. I cleared the ice and found the water not draining. I gained access to the drain tube and found it restricted. I cleared the restriction. The unit is now draining properly.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near San Marcos, TX 78666
Andrew
Job Details: 07/27/2021
"Arrived on site to test unit for flames too high when set on low. Verified flames did need adjusted. Adjusted flames, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW03
Near Austin, TX 78728
Justin
Job Details: 07/27/2021
"Arrived on site for a refrigerator freezing items in the refrigerator compartment. Upon arrival the customer also stated she found the doors unleveled and a scratch on the handle. I advised the customer that the handle or any cosmetic damage was only covered for the first month within the Whirlpool warranty. Therefore we can quote her a new handle repair, or she would have to call Whirlpool for any further assistance on the cosmetic damage. I found the unit unleveled, which was causing the doors to be off. I leveled the unit and now the doors were even. I checked temps in the unit and found the RC at 39?F. I found the only product freezing in the RC was right in front of the damper. I walked the customer through how the airflow in the unit works. I informed her that product right in front of the damper will often freeze, for the air coming in is below freezing. I advised her to avoid placing product right in front of or under it. I found the unit itself working as designed. I informed the customer on what a customer instruct entails.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78626
Cliff
Job Details: 07/27/2021
Arrived on site to diagnose a dryer that is not heating. Found failed element and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Tommy
Job Details: 07/27/2021
Arrived onsite for ice maker leaking. Upon arrival found unit was overfilling causing it to freeze in rear of ice maker. Ordering valve and ice maker to be replaced at the same time office to reschedule upon receiving.; ordrng 1 W11482025 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Round Rock, TX 78665
Tommy
Job Details: 07/27/2021
Arrived onsite for unit not cooling upon arrival found unit compressor burning to the touch. Unit will require a full sealed system ordering office to reschedule upon receiving parts.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
Justin
Job Details: 07/27/2021
Arrived on site for a dishwasher that had visibly broken parts. Upon arrival I found the stoppers fell off. I replaced them. I also found the friction sleeves broken off. I replaced them with truck stock part# WP8268961. The unit is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Elgin, TX 78621
Matthew
Job Details: 07/27/2021
"Arrived onsite for washer not functioning. Ran diagnostics and found stored error code for Lid switch fault, UI Stuck button, overload, lid not open between cycles, . Ran auto test and failed at lid latch. Ran individual test for latch and failed. Replaced latch. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Manor, TX 78653
Scott
Job Details: 07/27/2021
Customer has extended warranty with Home Depot . Fridge seems to be acting normally at this time . Did inform customer to reach out to extend warranty if any issues accrue . Job complete
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Round Rock, TX 78681
Tommy
Job Details: 07/27/2021
Arrived onsite for previously diagnosed parts. Removed unit outlet housing and replaced proceeded to test unit is now operating as designed.job Completed.
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Leander, TX 78641
Kayman
Job Details: 07/27/2021
"Arrived onsite to install previously diagnosed parts. I installed the control, bellow and 4 leveling feet. I tested the unit and it is working as designed. No leaks were detected during time of service.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Pflugerville, TX 78660
David S
Job Details: 07/27/2021
Arrived on site for washing machine not powering on. I inspected the unit and work area. I tested voltage at the wall and to the control. I found good voltage to both. I tested voltage from the control to the UI. I was showing the voltage out of range. I replaced the control and found good voltage from the new control but the UI still wouldnt come on. I got authorization o replace the UI. I replaced the UI and it is now powering on. I calibrated the control. And ran the unit through a diagnostics cycle. The unit worked as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Leonardo
Job Details: 07/27/2021
Arrived on site to replace dispenser. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Leander, TX 78741
Kayman
Job Details: 07/27/2021
Arrived onsite to install control. I installed the control and turned the unit on. The compressor kicked on and I could feel it starting to cool. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Kevin
Job Details: 07/27/2021
"Arrived on site and found F1E0 showing on display, all elements are working properly. Inspected connections and incoming wiring to control board and everything looks good. Will need control board to correct issue.; ordrng 1 W11528352 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Round Rock, TX 78664
David S
Job Details: 07/27/2021
"Arrived on site for washer leaving water at the end of the cycle. I inspected the unit and work area. I entered diagnostics and found error codes f7e5 motor fault. I gained access to the motor and gear case, I found the cam had slipped out of the actuator. I secured the cam to the actuator. In ran a diagnostics cycle and the unit worked as designed. I am ordering a new actuator to complete the repair. The office will reschedule when we have an eta on the part. Job complete.; ordrng 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kyle, TX 78640
Kevin
Job Details: 07/27/2021
"Arrived on site and replaced lid diagnosed by previous technician, after replacement began a normal cycle and lid off properly and cycle is advancing correctly, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS5
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/27/2021
We serviced a
WHIRLPOOL COOKTOP
Model JIC4430XB
Near Austin, TX 78732
Robert
Job Details: 07/27/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78727
Justin
Job Details: 07/27/2021
"Arrived on site for a dishwasher making a loud sound throughout the cycle. Upon arrival the customer stated they felt the unit was making a louder sound than their prior unit. They used a decibel reader by the toe plate of the unit and found the decibel rating higher than the stated rating. I advised the customer the stated rating is ambient sound, and if you put it right by the unit it will read it as louder. I put the unit into diagnostics mode and ran a diagnostics cycle. I found no abnormal noises. I had the customer point out the noise and she informed me it was the hum when the motor was running. I found the noise was normal with no abnormal tendencies. I found the unit running as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Noah D
Job Details: 07/27/2021
"Arrived on site to inspect unit for not allowing ice to be dispensed, upon inspection found the unit allowing hot air into ice maker, cleared ice and all functions returned. Ordering gasket to fix issues. Office to reschedule ; ordrng 1 W10830274 (Gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kayman
Job Details: 07/27/2021
Arrived onsite for dishwasher not operating or no power. Upon inspection I found F4E3 stored in the system. I let diagnostics run through and all functions passed with no issues. The Heater had good amp draw and the unit filled to proper level. The customer stated that the unit operates but seems like it isnt getting enough water. I advised her on the float switch and how it affects water level in the tub. Due to the intermittent issues I replaced the main control and asked the customer to monitor the unit to make sure it continues to work properly. No leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS02
Near Austin, TX 78751
Luis
Job Details: 07/27/2021
"Arrived on site for water leaking. Found water source turned off,turned on water source found no leaks from source to filter housing,found line to valve not making a good connection and small water leak at tubing installed tubing correctly to valve tested dispenser no leaks. Found icemaker fill line in cabinet frozen advised customer to have tenants defrost unit to clear line."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0DS00
Near Round Rock, TX 78664
David S
Job Details: 07/27/2021
Arrived on site for cooktop shocking when lighting. I inspected the unit and work area. I tested the cook top and found it lighting as designed on all burners. I opened up the cooktop and inspected all wiring. I found no wiring damage and nothing shorting to ground. I reassembled the unit. I spoke to the customer and she stated it happened after she had cleaned the cooktop that morning. I spoke to her about using a very damp clothe to clean the cooktop and to ensure the burners are seated properly and the caps arent resting on top of the igniters. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78626
Lou
Job Details: 07/27/2021
"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and found the unit not getting enough water. I found that the water line was badly kinked. I adjusted the hose and retested and unit is operating as designed. Advised customer of my findings. No water leaks observed during service, job completed"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Austin, TX 78751
Scott
Job Details: 07/27/2021
Arrived on site for door locked and and drain pump running . Unlocked unit . Checked sensor and hose . Both checked normal. No error codes found . Ran diagnostics all checked normal. Customer did try a new super concentrated fabric softener additive . On load that was in unit when failure occurred . Recommended not using again and to run a clean cycle to flush out of system . No water leaks detected at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Cliff
Job Details: 07/27/2021
Arrived on site to replace previously ordered parts for dishwasher. Found heater open and control sowering circuit properly. Replaced heating element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Hutto, TX 78634
Tommy
Job Details: 07/27/2021
Arrived onsite for dishwasher not draining upon arrival found drain pump burnt out it had voltage but was no longer functional.