Near Manor, TX 78653
Matthew
Job Details: 01/26/2021
DRYER WHIRLPOOL MEDB835DW4 "Arrived onsite for for dryer making noise. Upon inspection found noise was coming from blower wheel and motor. Both blower wheel and motor needed replacement but blower was not covered. Replaced parts, tested unit and unit is functioning properly with no noise. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 01/26/2021
RANGE FRIGIDAIRE FES367ABG Arrived on site for range needing previously diagnosed bake element. After installing needed part I was able to reassemble and test at the bake element is now functioning as designed and heats to 350 after the preheated time is set. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 01/26/2021
WASHER MAYTAG MVW7232HW0 Arrived onsite for unit making noise and skipping portions of the wash. Tested unit. Unit was working as designed. After further inspection p. Found that oil had leaked out for eh gear case. Ordered parts. Office to reschedule ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)
Near Austin, TX 78757
Justin
Job Details: 01/26/2021
OVEN KITCHENAID KODE500ESS04 "Arrived on site for wall oven making loud noise. I put unit into diagnostics mode and activated all fans separately to try and replicate the noise but could not. The upper oven cooling fan did sound a little to loud. The customers stated that it usually occurs when the unit reaches temp and is actually cooking food, but still rarely occurs during preheat. They stated it will happen in any cooking mode. I ran the upper and lower oven until a while after preheat and you could hear both the lower and upper blower come on and the rattle will begin. Will need to replace both upper and lower blowers. Ordering convect fans just in case. Office to reschedule. ; ordrng 1 W11245567 (Blower) and 2 W10860984 (Convect Fans)s"
Near Bee Cave, TX 78738
Leonardo
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for dispenser not closing. Test unit and found spring had come off door. Secured spring test unit and unit test good job complete.
Near Austin, TX 78759
Luis
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived on site for water leaking. Ran icemaker test ice dumped no water entering icemaker,valve energized diagnosed a frozen fill tube due to a defective heater on fill tube.
Near Round Rock, TX 78665
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator still not getting to correct temp in the RC. While on test 3 of diagnostics on step 4. I tested voltage at the main control and found 3 VDC at P14-6 to P14-7 when 14VDC is needed to properly power the RC fan assembly. The main control will need to be replaced to complete the repair. I advised the customer to unplug the unit 24 hours before our arrival for a quicker repair process. Ordering 1 control (WPW10675033) ; ordrng 1 WPW10675033 (Main control)
Near Austin, TX 78738
Robert
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on job for complaints of too much ice. Found the bail arm not correctly installed so ice make unable to detect ice level. Connected arm to correct position and test.
Near Leander, TX 78641
Lou
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4850HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/26/2021
WASHER MAYTAG MVWB835DW5 "Arrived onsite for washer not powering on. Verified voltage at wall ant to unit. Was receiving 120vac at control. Did manage to put unit in diagnostics and recorded F6E2 ACU /UI communication error. Once diagnostics mode was exited, the unit would not respond or power back on. Need to order main control and IU. Office to reschedule ; ordrng 1 W11112656 (console) and 1 W11400681 (CONTROL )"
Near Kyle, TX 78640
Kevin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and replaced all parts diagnosed on previous visit, after repair homeowner pointed out freezer door gasket is loose on the inside center. Attempted to insert it back but insulation foam is defective. A new freezer door will be needed to correct issue; ordrng 1 LW11026425 (Frzr door)"
Near Georgetown, TX 78628
James
Job Details: 01/26/2021
TRASH COMPACTOR WHIRLPOOL GX900QPPS2 Arrived on site and tested operation. Found motor running but ram is stuck halfway down keeping bin from opening. Found main drive pulley has broken. Installed new pulley and tested operation. Unit tests good. Job complete
Near Austin, TX 78702
Jacob
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE204ESS Arrived onsite for unit not washing dishes. Looked at unit. Put unit in diagnostics. For pump and motor error. Replaced pump and motor. Tested unit. Found that unit gave heater error code. But heater did produce heat. Opened up door for control. Replaced control. Tested unit. Unit tested good. No leaks at this time.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/26/2021
MICROWAVE KITCHENAID KMBP100ESS Arrived on site to diagnose a microwave that will not always start. Tested all parts and components and found no failures with unit at this time. Advised homeowner on drop door operation. No further repairs are needed and all is working properly.
Near Austin, TX 78754
Wesley
Job Details: 01/26/2021
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite and found shorted oven probe. Replaced probe. Unit is now operating as designed.
Near Kempner, TX 76539
Al
Job Details: 01/26/2021
WASHER MAYTAG MVW6230HW0 Arrived to inspect washer lid issues.Confirmed the complaint and found the unit will require a strike assembly W11457841 to complete the repair.Called office and spoke with SR who advised the part has NO ETA.Advised customer of situation.Ordering W11457841Needs more work.Office to reschedule the customer for return visit due to parts availability.; ordrng 1 W11457841 (STRIKE ASSEMBLY )
Near Mustang Ridge, TX 78610
Jacob
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit making a banging noise. Customer said the unit would make noise with certain loads like a king size comforter. Tested unit in drain and spin. Did not get any noise issues. Let customer know that in certain loads the unit may bang around a bit. Also let them know to fill the tub up only half way and to pick the correct settings for the correct things that are getting washed. No leaks at this time. Job complete
Near Austin, TX 78746
Kevin
Job Details: 01/26/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site customer is experiencing a high pitched noise at the beginning of the cycle, inspected washer and found no saved error codes. Ran a diagnostic cycle and belt squeals at the beginning of the spin cycle. Inspected belt and gearcase assembly and didnt see any leaking oil or issue with gearcase. Will need to order all possible parts to correct issue.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11093899 (Agitator)"
Near Round Rock, TX 78681
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL MFC2062DEM00 "Arrived onsite for refrigerator no cool in both sections. Upon inspection I found the compressor running. I found the condenser very dirty. I accesssed and tested the compressors amp draw and found .38 amps draw. The FC fan and condenser fan was running. I accessed the Evaporator and found no frost pattern. After following the checklist I determined the unit will need a sealed system repair. order Compressor (WPW10466675) tube kit (876765) drier (WPW10143759) evaporator (W11256565) coupler (W11506635) condenser (WPW10346415) and SS tech for repair. Job complete."
Near Austin, TX 78744
Kevin
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site and added in line pressure regulator diagnosed on previous visit, after replacement water is now dispensing properly and has the correct pressure, job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for i/m not working. Found ice bin on top of fridge. Ice maker was turned off. Removed ice maker and found ice in the mold. Ran diagnostics and everything is working as designed. Turned on ice maker and heard 6 cubes fall. Then water filled ice mold again. Customer reported plastic pieces in the cubes. Inspected the six cubes that just dropped. No evidence of plastic and no broken plastic on ice maker or housing of ice bin. Seems to be operating as designed but will install new ice maker based on report of plastic in ice. Asking customer to take photo of any plastic found in ice to share with our office. Upon installing make sure customer knows to dump first few trays new ice maker produces. ; O-emld tckt
Near The Hills, TX 78738
Leonardo
Job Details: 01/26/2021
COOKTOP WHIRLPOOL JED3536GB01 Arrived on site to test unit for broken cooktop glass. Test unit and found unit broken on right side.Office to reschedule. ; ordrng 1 W11051469 (Cooktop black)
Near San Marcos, TX 78666
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to replace main wire harness and control board per techline. Replaced parts, tested unit, unit is now operating as designed. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 01/26/2021
RANGE WHIRLPOOL WGG745S0FS02 "Arrived onsite for unit not sparking, upon arrival found unit spark module not reading correctly. Removed and replaced spark module. Tested unit. Unit is now operating as designed. Job Completed."
Near Cedar Park, TX 78613
Justin
Job Details: 01/26/2021
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived on site to install previously diagnosed parts. Installed new inlet valve and unit began working as designed. No leaks observed at time of service. Call complete.
Near Leander, TX 78641
David S
Job Details: 01/26/2021
DRYER WHIRLPOOL WED9450WW1 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the dryer and found it making a squealing noise and not heating. I gained access to the interior cabinet. I tested the thermal fuse, and all thermostats, I found all in good working order. I tested the heating element and found no continuity in the heating element. I inspected the guide wheels and pulley, I found them full of oil from hair and lint. I cleaned the oil off. I am ordering the heating element. The office will reschedule when we receive the part. I retested the unit and found the squealing noise gone. ; O-emld tckt"
Near Cedar Park, TX 78613
Justin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GS6SHAXLQ03 Arrived on site to install previously diagnosed part. Installed new diffuser and unit I now working as designed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
RANGE WHIRLPOOL WFC150M0EB4 "Arrived on site for Range still shuts off even though the panel with knobs isn't hot. It will shut off after a couple minutes, shut back off, then turn on again, making it difficult to cook anything.Removed front right and back right elements and installed new front right and back right elements. Tested all four elements and they are heating as designed by reaching set temp, cooling down, then heating back up to keep a constant temperature the user has set. Job completed"
Near Georgetown, TX 78628
Jonathan
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator top ice maker not keeping ice frozen. Measured temperature in ice maker housing at 18.5° and FC at 0°. Performed diagnostics mode and tested both RC and FC thermistor, both passed. Checked ice maker error codes and found E2, lost home position. Tested ice box fan and found fan not running. Gained access to ice fan and tested resistance, found failed ice fan. Removed failed fan and ice maker, installed new. Assembled unit and tested operation. All tested good, no water leaks detected."
Near Austin, TX 78737
Robert
Job Details: 01/26/2021
WASHER WHIRLPOOL MHW8630HC0 Arrived on job for complaints of not dispensing soap and water in soap. Called tech line 7729839436. Ran test and soap dispensing correctly on both test. Did not see water leak into soap container.
Near Leander, TX 78645
Lou
Job Details: 01/26/2021
WASHER WHIRLPOOL CET9000GQ2 "Arrived on site to inspect washer/dryer center with no power. Upon further inspection, I found the unit display not responding. I removed the back panel and found the power cord rubbing on the rotor bolt and had rubbed a hole in the cord causing it to short out (photos). I removed the front panel and opened the door to allow the customer to get their clothing out. Reassembled the unit. I am ordering the power cord and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 WPW10205499 (Power cord)"
Near Austin, TX 78703
Wesley
Job Details: 01/26/2021
WASHER WHIRLPOOL MHW8000AW0 F8e1 f6e5 f0e1 arrived onsite and found only able to complete cold water and delicate cycles. C04 cycle produced no water flow but valve activated. Ordering valve to repair. ; ordrd 1 WPW10247306 (Inlet valve)
Near Leander, TX 78641
David S
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site for washer leaking. I inspected the unit and work area. I found fault codes f0e3 overload, f0e5 off balance, F3E2i let water temperature fault, f7e5 shifter fault. I ran the unit through a diagnostics cycle and found the water valve leaking. I replaced the water valve. I ran the unit back through a diagnostics cycle I found the washer agitating and spinning. I found during the spin cycle the unit was making a noise like a plan taking off. I gained access to the gear case and found it covered in oil. I removed the rotor stator and I found the slider damaged. I tried to remove the wash plate from the gear case to install a new one. I could not removed the wash plate after 30 minuets. I am ordering the wash plate, spanner nut, basket, outer tub, filter, filter screw tub screw, and slide and screws need to rear ire the tub. I am also returning with the gear case and with the gear case clutch. I am also ordering authorization from Lowes, and 2 h
Near Jarrell, TX 76537
James
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found vibration coming from unit while running. Disassembled and inspected for loose parts and found none. Found outer cabinet dented in causing panels to vibrate on each other.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for ref water leaking. Found water tube fitting was not adjusted to reach and pour into ice mold. Instead it was only reaching the tip of the hole that it slides into. Water was leaking at the rear and going into freezer then fridge. Adjusted tube fitting and ran an ice harvest. Steamed away ice build up underneath ice maker and against evaporator cover. Water is no longer leaking from rear base and pouring directly into the mold. No leaks detected. Fridge working as designed. Job completed.
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMC50522HZ2 Arrived on site to replace microwave. Removed failed microwave and replaced with new. Tested unit and all operations are normal.
Near Austin, TX 78724
Matthew
Job Details: 01/26/2021
DRYER WHIRLPOOL LEB6200PQ1 "Arrived onsite for dryer staying on when door is open. Upon inspection found unit has failed door switch. Replaced switch, tested unit and unit is functioning properly."
Near Austin, TX 78754
Wesley
Job Details: 01/26/2021
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite for no heat and used valve to repair issue with valve opening when calling for gas. Unit is now operating as designed. Advised uetome on repair.
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW70HEBW1 "Arrived on site for washing machine leaking. I put a comforter in the unit and some soap and ran the unit. I could not observe a leak anywhere except possibly coming from boot. There is a water trail and some rust build up in front indicating a leak.
Near Manchaca, TX 78652
Kevin
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF330PAHS "Arrived on site and found door gasket is loose on the right hand side after resetting it dishwasher is now correct. No water leaks detected at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not producing Ice, upon inspection found the icemaker full but not harvesting. Found the Icemaker thermistor was open during testing, spoke with Techline Sr # 7729738195 and was told to replaced upper harness. Office to reschedule ; ordrng 1 W11189618 (HARNESS )"
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher with soap not dispensing. Upon arrival customer stated the unit itself was just not working. I put unit into diagnostics mode and found stored error codes F2E1 for bad UI/control, F4E3 for motor not running, and F7E1 for no heat. During the test cycle I could hear the water fill into the tub and then unit would completely stop and you could hear nothing. I cycled the power and tried it again, this time also getting F6E4 error code for open float switch, but still not working. I found voltage going to unit and control but control not sending voltage to motor, heating element, and diverter. I put new control in it and tested unit again. This time you could hear the diverter click and motor hum, but unit was still not working. I ohmd out motor and it ohmd out good. I tested amp draw to motor and found none. Replaced sump and motor and tested unit again. Unit now working as designed. Customer also stated sometimes soap would
Near Spicewood, TX 78669
Robert
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KFCS22EVMS4 Arrived on job for complaints of door gasket previously installed possibly damaged and potential leak. Found no leak but gasket not properly prepped for install. Removed gasket and warmed it with hair dryer until it lays flat then installed gasket.
Near Round Rock, TX 78664
David S
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for icemaker not working. I inspected the unit and work area. I found good temperatures in the freezer and fresh food section. I found no voltage to the fill tube heater and fascia heater. I put the unit into diagnostics and tested the icemaker it cycled. I put the unit into test 19 and found good voltage at the fill tube and fasci heater. I ran a fill test and the unit filled. I power cycled the unit and retested voltage during normal operation. I found good voltage at the heaters. The unit is working as designed. Job complete.
Near Austin, TX 78747
Kevin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site and inspected refrigerator and found customer is experiencing ice filling up chute when not being used and falling on floor when door is opened, spoke with techline and they recommended bringing back UI, ice door, and paddles to correct experience 7729830543 ; ordrng 2 WPW10353848 (Pad)s and 1 W11265135 (Ui) and 1 W11045978 (Shield) and 1 WPW10353552 (Separator)"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/26/2021
WINE COOLER KITCHENAID KUBR204ESB00 Arrived onsite for wine cooler with existing noise issue. Upon inspection i found the upper right side of the gasket gad a gap allowing light to come through. I I a. Not able to recreate noise while onsite but the customer showed me a video. I spoke to sterling at techline SR#7729840079 and with no frost build up on the evap covers. he recommended a power reset for 5 minutes and heat forming the gasket to make a better seal. I heat formed the gasket and advised the customer not to open the unit for a few hours. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW70HEBW Arrived on site to install previously diagnosed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76705
Jonathan
Job Details: 01/26/2021
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 "Arrived on site for a refrigerator that won’t make ice or dispense water. Inspected unit and work area. Customer advised that after they replace their water filter, the unit has not been able to dispense water or ice. Attempted to try running the dispenser without a water filter and found the unit would not dispense any water without the filter being in place. Checked the valve and found the valve allowing water in when the unit was pressed. Spoke to SW and went over some other troubleshooting tips. Shook out the old filter on the water that was left in it and reconnected the filter. Can you begin to dispense water for several seconds before stopping once to filter was full. I advised the customer that her issue is most likely an issue with her filter. I did advise her to buy a new filter and if that didn’t work, we would need to replace her housing. Customer advised that she would replace her filter and would call back if further issues persist.
Near Spicewood, TX 78669
Robert
Job Details: 01/26/2021
DRYER LG DLEX3070W Arrived on job to replace previously diagnosed part. After replacement test operation and dryer working properly.
Near Waco, TX 76705
Jonathan
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for a dishwasher that won’t wash dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (Wash motor not running) error code.Unit will need a new pump and motor for repair. Ordering part in office will need to contact customer about reschedule date due to an out of stock and PSP item.; ordrng 1 W11085683 (pump&motor)
Near Temple, TX 76502
Tyler
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for refrigerator leaving Moisture on the horizontal mullion bar between freezer and fresh food compartment per the customer upon arrival. Upon further inspection I found water was condensating across horizontal divider 6” out from center on both left and right sides of mullion bar. I inspected the door gasket and could not verify any signs of damage to the freezer, or French door gaskets. I also was able to verify that over all integrity of the doors was ok. Everything was level and unit also showed no evidence of Moistor around vertical mullion, or within either compartments. I then called whirlpool techline(Sr#7729839582) and was instructed to let the unit run in normal mode while disconnecting the condenser fan motor and to wait 30 minute to verify if horizontal mullion was heating up or not. After 30 minutes I called W.P. Techline back and informed them though all though the hinges on the mullion far sides were much warmer, that
Near Belton, TX 76513
Tyler
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for washer knocking around a lot and customer stated also sounded like a jet plane. Upon arrival I ran a diagnostics check but there were no error codes stored. I then checked suspicion rods and found they were fully intact and supporting tubs fine. I then ran a spin test and found inner tub knocking around badly and eventually gear case sounded as if it was grinding internally. I removed the inner tub from the washer and found during a spin test the unit no longer knocked back and forth but the gear case was then cause of the grinding but the inner tub itself was also why unit banged against the chassis when in spin. Office will need to reschedule for 2 man/2hr rebuild after availability of parts is known. ; ordrng 1 CNOTE (NEED 2HR 2 MAN WEIGHED RESCHEDULE ) and 1 W10215093 (filter drain) and 1 W10238320 (tub-outer) and 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (a
Near Cedar Park, TX 78613
David S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previous diagnosed part. I gained access to the diffuser and replaced it with new. The customer asked me about the grey glue thats leaking out the left side of the fridge. I pulled the kick plate and could feel hot air being blasted out the front under the fridge. I inspected the back of the fridge and found it right up against the wall. I gained access to the hv control and verified proper voltage and resistance to the rc thermistor. I spoke to the customer about leaving an air gap between the fridge and wall so that it can vent the hot air from the condenser out the back properly. The grey glue is being melted and dripping because the hot air is not being vented properly and it is heating the insulation enough to melt it. I left an air gap at the back of the fridge and felt the air coming out of the front of the fridge it is much cooler now. Job complete.
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/26/2021
RANGE WHIRLPOOL WCG55US0HS Arrived onsite for burners to hot. Upon inspection found valves would not regulate flow of burners. Replace manifold. Tested unit and unit is functioning properly. Burners are functioning low to high. Job complete
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site for refrigerator not dispensing water and not making ice. Removed water filter and tested water dispenser and water dispenser dispensed water properly. Cycled ice maker and ice maker cycled but did not add water. Found ice maker fill tube frozen. Steamed out and tested and ice maker operations are normal. Instructed customer on use and care and practice for best performance as well as he will need new water filter. No water leaks present at time of service.
Near Waco, TX 76705
Jonathan
Job Details: 01/26/2021
WASHER MAYTAG MVWC565FW2 Arrived on site for a washer with a broken strike. Inspected unit and work area.Confirmed customers complaint and so happen to have a truck stock latch on the truck. Replace the latch and tested the unit. Unit is now working as designed. Call complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site to replace control and oven temp sensor. Verified parts were needed. Replaced parts, tested unit to 350, unit works good. Job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/26/2021
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site to replace failed hose, after replacing, unit tested good. No leaks."
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator with freezer light out. Found bad freezer light.Installed new light and unit is now working a designed. Call complete.
Near Troy, TX 76579
Jonathan
Job Details: 01/26/2021
WASHER GE GTWN3000M1WS
Near The Hills, TX 78738
Luis
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GB2FHDXWB01 "Arrived on site for water leaking. Found frozen drain diagnosed unit will need updated drain tube. Installed updated drain tube,cleared drain. used 1 W10619951 (Drain tube) from stock"
Near Temple, TX 76502
Tyler
Job Details: 01/26/2021
DISHWASHER FRIGIDAIRE FFBD2406NW7B Arrived on site for dishwasher not latching closed properly. Upon arrival customer stated unit was leaking because door wasn’t shutting right. Upon further inspection of the unit I found that the door latch itself is starting to break to the point that it’s “open” position is closed and the “closed” position is passed its mounted closing spot. I tried to reset the door latch back in its position needed for grabbing the door but the plastic and springs are both worn down and causing the latch to pop back out of place. Office will need to reschedule due to parts showing out of stock. Other then this the rest of the unit is functioning as designed. ; ordrng 1 5304517279 (DOOR LATCH)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to replace water valve for ice machine. replaced valve and tested unit. found all is functioning properly at this time. no leaks were found after services were performed.
Near Jonestown, TX 78645
Lou
Job Details: 01/26/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood lights not working. Upon further inspection, customer advised that they changed out the left light bulb and it didnt work afterwards. I pulled the light panel down and tested voltage and found the left light not getting voltage. I found the harness to the left light not fully connected to the right light connection probably due to customer replacing the bulb and the light assembly was removed and pulled on the harness causing it to get loose. Adjusted the harness and tested and the unit is operating as designed.
Near Killeen, TX 76541
Al
Job Details: 01/26/2021
WASHER WHIRLPOOL CAM2742TQ3 "Arrived to inspect washer timer issues.Confirmed the complaint and found the screw on the clutch backed off and deemed the timer inoperative.Corrected the issue by tightening the screws on the recently replaced part.
Near Copperas Cove, TX 76522
Al
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5500SQ0 Arrived to inspect washer not spinning clothes dry. Allowed customer to wash a regular load of clothes and unit spun the load as designed.Customers husband advised the load of 13-15 towels is when the unit fails to spin the towels dry.I advised the customer to reduce the amount of towels due to the weight of 13-15 towels.Unit works as designed Job completed
Near Killeen, TX 76542
Al
Job Details: 01/26/2021
DRYER MAYTAG MEDC500VW0 Arrived to inspect dryer with long drying time.Customer advised it takes several loads for clothes to dry.Checked airflow and found the unit ventilation system needs to be cleaned.Unit works as designed.Customer will have system professionally cleaned.Job completed
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/26/2021
ICE MACHINE WHIRLPOOL WUI95X15HZ00 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and found not filling. Checked water supply and found failed inlet valve. Continue with test mode and found broken cutter grid. Removed failed cuter and inlet valve, installed new. Tested operation All tested good, no water leaks detected."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDFE104HPS1 Arrived on site to diagnose a dishwasher that is not closing properly. Tested unit and found dishwasher front feet have slipped off of tile and are sitting on subflooring causing the unit not to be leveled properly. Reset unit to proper position and found all is working properly at this time and no leaks were found at time of service.
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for unit replacement. Removed old unit and replaced with new took photo of new module and serial. And tested. Job Completed.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRB543CMJZ00 Arrived on site to replace door for Bridger raider. Replaced door that homeowner provided and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78744
Kevin
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site and replaced all parts recommended by tech line on previous visit. After replacing all parts refrigerator back on and the interior lights came back on but water dispenser, nice dispenser, and cooling functions are still not operational. Spoke with techline again they recommended disconnecting pantry user interface harness from the wall Of the refrigerator. After cycling power three more times all operation returns. Will need to replace left pantry door with a blank one due to short in the harness coming out of the cabinet, dispenser motor shaft would also not separate from the old dispenser motor and it will need to be replaced along with a new ice bin. 7729299197; ordrng 1 W10815679 (Pantry door) and 1 W11170612 (Harness) and 1 WPW10347093 (Ice container) and 1 WPW10347114 (Shaft)"
Near Austin, TX 78739
Leonardo
Job Details: 01/26/2021
COOKTOP WHIRLPOOL W5CG3024XS01 Arrived on site to test unit for unit sparking when not in use. Test unit and found harness had gotten wet making unit short for a bit till it dried out. Unit working as designed at this time. Removed cooktop and checked harness and all wires are goo job complete no leaks present at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling lower areas, upon inspection found the lower evap not frosting completely during test #4, spoke with PR and RP, ordering 3 way valve and returning with control. Office to reschedule ; ordrng 1 W10709318 (3 WAY VALVE )"
Near Belton, TX 76513
Tyler
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 on site for washer that customer stated was not working properly and upon arrival they clarified saying that the unit would get stuck in the rent cycle it would sit there for hours and not advancing. But arrival I enter diagnostics and found an F7E6 as well as F7E7 error codes. Both indicating that there is an issue with the main control and the motor getting to speed and detecting that the speed was where it should be. I didn’t check all the wire harness connections as well as the motor to verify that there is no visible damage and the wires were connected properly and then ran a low and high speed agitation and spin test and was able to verify that the motor is receiving the proper voltage and that the capacitor was also working during these test and then was able to narrow down at the main control is just not detecting when the motor is running high then replace the main ACu control and then reassembled and tested the unit and verified that after a factory
Near New Braunfels, TX 78130
Andrew
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for UI acting erratically. Customer said initial visit tech was out and ordered part. Part was shipped to customer directly.
Near Spring Branch, TX 78070
Andrew
Job Details: 01/26/2021
OVEN KITCHENAID KOSE500ESS01 Arrived on site to test unit for error code f2e1 and f1e0. Found when trying to heat error codes will pop up. Control board was run without also like to return with UI. Office to reschedule.; ordrng 1 W10588714 (panl-cntrl)
Near New Braunfels, TX 78133
Andrew
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to test unit for not producing ice. Called tech line and verified valve was operating. Ice maker was not responding. Recommended replacing Triton UI per techline. Office to reschedule. ———Sr#7729837128; ordrng 1 W11330648 (panel-ui)
Near Killeen, TX 76543
Al
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Arrived to inspect door ajar light on.Confirmed the complaint and found the freezer door switch was sticking open, giving the error.Used heat to unstick the switch and leveled the unit.Unit now works properly to customers satisfaction.Job completed"
Near Killeen, TX 76549
Al
Job Details: 01/26/2021
REFRIGERATOR FRIGIDAIRE LGUS2642LE2 Arrived to inspect water dispensing issues.Confirmed the complaint and found the water at the wall was not tightened properly causing the low or no dispensing issues.Tighten the connection and turned water on full power. Unit now works properly to customers satisfaction.Job completed
Near Kyle, TX 78640
Leonardo
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for unit not draining. Test unit and found piece of glass stuck in drain motor preventing the unit not to drain. Removed drain motor test unit and unit test good job complete.
Near Wimberley, TX 78676
Brandon
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to replace latch, after replacing, unit tested good.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM01 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in evaporator. Homeowner spoke with whirlpool at time of service and received authorization for repairs. Replaced evaporator coil and pulled unit in a vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time.Autho# WUKR5UKDPL1File# 7729837743Whirlpool representative (Patricia)
Near Canyon Lake, TX 78132
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for orange tip flames. Tested unit and flames look good. Unit is on propane and set up appropriately. Spoke with tech line and verified unit is not issue. Issue is with homes air. Home has humidifier causing flames to have orange tips at times. Job complete. ———SR#7729515704
Near Seguin, TX 78155
Noah D
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not draining, upon inspection found the pump always running, replaced control and found no change, replaced pump and found clothes stuck in drain. Replaced both and tested. All functions returned. Complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Exchanged microwave and installed new unit. All is working properly at this time.
Near Waco, TX 76708
Jonathan
Job Details: 01/25/2021
DRYER AMANA NED4655EW1 Arrived on site for a dryer with no heat. Inspected unit and work area. Tested voltage at the terminal block and found proper voltage. Checked call L2 components and found the heating element open. Unit will need a new heating element for repair. Spoke to SP about a reschedule date and was advised that she had rescheduled the customer
Near West, TX 76691
Jonathan
Job Details: 01/25/2021
WASHER WHIRLPOOL CHW9150GW1 Arrived on site from the commercial washer that running through cycles. Inspected in and work area. Disassembled unit was having difficulty getting access to the main control. I called Whirlpool commercial Techline and spoke to Brian. He was able to get me over to the main control. Swapped out main control and tested unit. Unit was flashing an F 70 code for a miscommunication between the user interface and main control. Noticed that the main control board was taken off of an earlier generation commercial washer. Will need parts to research part numbers for the main control and user interface due to this issue. Please contact customer once parts are readily made available with the correct parts.; saved tckt
Near Round Rock, TX 78664
Kayman
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for refrigerator not making ice. Upon inspection I found that in diagnostics the ice fan sounded weak and as if it was ramping up and down instead of a constant blowing. I contacted techline and we checked resistance readings on all sensors that relate to the ice maker. After troubleshooting techline recommenced replacing that ice fan. I replaced the fan and it no longer makes a ramping noise. I advised the customer to monitor the unit and give us a call if it still does not make ice over the weekend. Tech lines SR#7729821411.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/25/2021
OVEN JENN-AIR JJW2730DS01 "Arrived On site to diagnose a oven that is giving error codes. Found F2E1 error saved in control. This indicates faulty control panel. User interface will need to be replaced to complete repairs. Office to set return appointment after receiving authorization and part shipping details.; O-emld tckt , states that autho needed"
Near Round Rock, TX 78681
Tommy
Job Details: 01/25/2021
DRYER MAYTAG IED4300SQ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced switch and tested. Unit is now operating as designed.
Near Cedar Park, TX 78613
Justin
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washing machine having to be stopped manually or running to long. Upon arrival customer stated their issue was it was adding water during the sensing step and the rinse step sometimes would rinse and repeat. I put unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and it ran as designed. I individually ran each function on unit and found no mechanical issues. I tested suspension and found it good. I advised customer the unit is trying to rebalance itself and may rinse and repeat before the spin. I also showed customer on user care guide how water will be added during sensing step. Unit is working as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 01/25/2021
DRYER WHIRLPOOL WGD5620HW0 "Arrived onsite for unit not powering on. Tested unit. Got not power. Checked voltage, got 120v. Upon further inspection, found that the UI panel was not responding, and the unit had no leveled feet on it. Ordered parts. Office to reschedule ; ordrng 4 49621 (foot)s and 1 W10884773 (nameplate) and 1 W11296383 (cntrl-elec)"
Near Austin, TX 78757
Wesley
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Arrived onsite and replaced power cord harness. All checks good.
Near Austin, TX 78726
Justin
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDFE104DSS2 Arrived on site to install previously diagnosed parts. Installed new UI and control. Put unit into diagnostics mode and found F9E1 error code. Could hear motor hum during test cycle but not run. Found bad motor.
Near Buda, TX 78610
Richard
Job Details: 01/25/2021
WASHER MAYTAG MVWC555DW0 Arrived onsite for the washer making a noise during operation. During testing found that the gear case was no good causing the noise. Replaced gear case and calibrated washer and it tested good and no leaks detected complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for CSI DW leaking water out of front vent. Ran diagnostics and no error codes came on. I could see evidence of water stains on the door underneath the vent. No water came out during diagnostics. Removed door and vent gasket was pinched. Adjusted vent gasket to make a proper seal. Ran diagnostics again and no water came out of vent. No leaks detected. Job completed.
Near Liberty Hill, TX 78642
Lou
Job Details: 01/25/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site to inspect wall oven doors not staying open. Upon further inspection, the customer demonstrated the top oven door not staying open by opening the door all the way and when they let go of the door, it began to close on its own. I removed and replaced the door hinges and retested and got the same results. I pulled the unit out from the cabinets and inspected the bottom panel of the cabinets and it appears that its not level. I advised the customer that due to this issue, I would need to reschedule in order to contact Whirlpool tech support to discuss this issue. I am ordering the leveling feet (4) and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-MUST CONTACT TECHLINE and scheduled return service .; ordrng 4 W10821321 (Feet)s"
Near Austin, TX 78758
Wesley
Job Details: 01/25/2021
RANGE WHIRLPOOL WEE510S0FS2 Arrived onsite and replaced shorted probe. Unit is now operating as designed. Advised customer on repair.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site to inspect refrigerator top bowed. Upon further inspection, I found the top of the unit bowed in the middle (photos). Customer provided POP which shows unit in warranty. I contacted techline and spoke to Dustin and advised of my findings and he advised that it was cosmetic and nothing to repair. Provided file #7729818154. I replaced a washer on the bottom hinge of the FC door to raise it up to seal the door to the chassis better. Also, using manufacturers approved silicone, I sealed the gal in between the chassis and the FC cabinet. No water connections the unit, job completed."