Arrived onsite for a wine cooler not cooling correctly and getting to cold in the top. I found the thermostat way out of calibration. I replaced the thermostat and started the unit up. The cooler is working as designed. Call complete.

Arrived on site to test unit for burners damaged. Replaced all burner heads and burner caps. Will order left rear burner head. Office to reschedule ; ordrng 1 WP8286813 (Burner head)

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit and tested and immediately it began to make a loud screeching noise. I removed the top panel and disassembled the unit and found the tension pulley almost seized to the axle; the four rollers were almost seized as well and the belt was beginning to fray.. I removed and replaced all four rollers, tension pulley and belt and cleaned the roller axles and cleaned the unit (before/after photos). Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

Arrived onsite and found the wash motor will not actuate under load. Advised customer on findings. Ordering wash motor to repair. ; ordrng 1 W11025157 (Sump and motor)

"Arrived on site to inspect washer door issues. Upon further inspection, I found the door latch was broken and the door would not secure. Also found the outer door trim and inner trim at the hinge were broken. I attempted to remove the hinge screws and could not get one to break free. I found two out of the three tub baffles were damaged and also found a small hole in the bellow (photos).

Arrived on site to test unit for blower running all the time. Found error code of F3E1 open or shorted sensor. Ordering new sensor office to reschedule ; ordrng 1 W11598120 (Sensor)

Arrived on site to test unit for console not responding. Turned breaker off for 1 minute and turned it back on and unit working as designed

Arrived on site to test unit for normal wash and express wash buttons not responding. Found all other buttons working will need to order new console office to reschedule ; ordrng 1 W11622500 (Console)

Arrived on site for refrigerator not dispensing ice. Upon arriving I was able to confirm complaint and found dispenser intermittently working. Found cause of failure was dispenser ice door not fully closing and allowing air leak ice cubes to catch in door and melt. Found cause of door failure was faulty door liner mount that held bridge arm between door chute motor and ice door separator. Informed customer of findings due to nature of damage(spoke with cs while on site). Informed customer to contact lg for further assistance. Call complete

"Arrived onsite for washer not draining and bad gear case. On inspection the unit had F9E1 error again. Tried to use service mode to drain the unit with no luck. I ohmed 5he pump from the harness and it was 100 ohms. It should be 19 ohms. The last visit it was open, I drain the tub and tested the pump at the pump, it was 19 ohms. Went back and tested the pump at the control board and it was 19 Ohms. I stared a quick wash and as the tub filled up the error F9E1 came back. Tested the pump at the control board again and it was 100 ohms. I pulled the clothes out and the pump ohmed out at 19 ohms. The wiring harness is bad, when there is weight in the unit it will not pump. Ordering new wiring harness and gear case. ; ordrng 1 W11396717 (Drain pump) and 1 W11449841 (Gear case) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11568984 (Lower harness) and 1 W11400156 (Suspension)"

Arrived on site for wall oven microwave combo reseting power intermittently. Upon arrival confirmed complaint. Upon further inspection I found generic outlet connection installed on power cord and plugged into an outlet behind oven. Found that outlet is positioned in such a way that it cant be lowered and the plug wont fully seat all the way in and wiggles freely out of the socket. Called techline and spoke with Andrew Sr#773627104. Was I struct3d to have customer to replace outlet with proper junction box per installation Manuel before continuing with any repairs. If issue is present after junction is installed then power cord and main control will be needed. Unit is working as designed. Call complete

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Found that the tabs that hold the heater in place where missing and allowed the heater to melt on too the tub. Will need to replace the sump and motor due to wear and possible leaks. Will need to replace also both dish racks and rollers. Im also ordering the spray arms if they are needed. Scheduled to return on 05/03/23. ; ordrng 1 W11025157 (Sump and motor) and 1 W10161215 (Dishrack) and 1 W10909088 (Upper dishrack) and 1 W10888592 (Rollers) and 1 WPW10498900 (Upper spray arm) and 1 WPW10491331 (Lower spray arm)"

Arrived on site. Found unit chirping and shutting itself on and off diagnosed a defective main control

Arrived on site and replaced previously diagnosed control. Got voltage for a couple seconds then nothing. Jumped door switch from black to blue and was able to get auger motor to activate. Reported findings with whirlpool and agreed faulty door switch is issue. Please inspect door switch and ensure it is FC 3-prong door switch not a 2-prong RC switch. Scheduled for 5/03. SR#7736269245; ordrng 2 W11123941 (Door switch)s

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install a new microwave control and microwave light bulb. Before beginning, I read the previous techs notes regarding the open/close door error and issues with the control panel keys. I found service pointer #W11493384 regarding the open/close door error and found after following the tech sheet that the inner door panel needs to be replaced and possibly the hinges. I found the unit is connected to WiFi and customer advised that the microwave on key was failing until the power was cycled at the breaker. I advised the customer that the control panel will,need to,be replaced as well, along with the inner door panel, microwave control board and microwave light.

"Arrived on site for burners not operating correctly. Upon arrival, test unit and found issues with front center burner and right front burner. Right front burner intermittently does not spark. Also flame on front center burner is too large and too yellow. The orfice installed on front center burner is a 103 which is correct, but not operating correctly Going to try new orifice and order valve and orifice holder for middle front burner Incase there is a crack on holder. Need to order Ignitor and orifice holder for front right burner, Orifice kit, orifice holder, and valve for center front burner, switch harness, and spark module. Office to reschedule ; ordrng 1 W11381271 (Center front orifice holder) and 1 W11502161 (LP Orifice kit) and 1 W11344433 (Switch harness) and 1 W11319687 (Spark module) and 1 W11337062 (Right front orifice holder) and 1 W11580024 (Right front ignitor) and 1 W11381269 (Center front valve manifold)"

Arrived on site for washer that making a noise. On inspection the washer has a hi pitch grinding noise in spin. Flipped the 7nit up in found oil all over the bottom of the unit. Customer is going to buy new. No water leaks detected during service.

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing no error codes and manually tested. I tested the agitate mode and the unit agitated one time then the entire unit shut down and the lid unlocked. I manually tested spin and the unit operated as designed. I tilted the unit back and inspected the actuator, motor, capacitor, harness and all looked good. I tested the harness and found it to have good continuity from the control to the actuator, motor and capacitor. Tested voltage at the wall and its getting 123V. I attempted to calibrate the unit and could hear the actuator (loud) and when the unit went to agitate, again it shut down. I removed and replaced the actuator and recalibrated and got the same results. I tested the control and found it not putting out voltage to the components. I removed and replaced the main control and calibrated and retested in diagnostics and the unit is operating as designed. I contacted techline and spoke to Austin and advised of the complaint, unit repair history, and my findings and repairs today. Austin provided SR#7736269805. No water leaks observed during service, job completed.; schdld next appmnt for 5/2 TUE !"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ice build up on the light housing and switch area. At arrival I only found some condensation drops that where frozen. I tested the heater for the defrost and was opening as designed. I leveled the unit and inspected the freezer door gasket to make sure it was good. Unit is operating as designed. No leaks where present at the time of service. Job completed

"Arrived on site for a refrigerator. That is making weird sounds off of the back of the unit. Inspected unit and work area. The customer advised that the unit stopped making the noise, but wanted to make sure there wasnt an issue with the unit. Checked behind the unit and found that the condenser fan blade had fallen off the shaft. Attempted to fit the fan blade back on the shaft and found it loose. Plugged the unit in and found the fan blade immediately start making noise and fall off the condenser motor shaft. Found no abnormalities to the condenser fan motor. Ordering the fan blade and will return with the condenser motor. Reschedule the customer to 5/2. ; ordrng 1 W11458267 (Condenser fan blade)"

Arrived on site to test unit for not completing wash cycles. Found errors f8e1(no/long fill) and f5e2(lid lock fault). Verified water is filling properly and water lines are correct. Found no obstructions or issue with latch engaging/disengaging. Advised customer control would need to be replaced.

"Arrived onsite for a washer that stopped mid cycle and will not power on. Upon inspection of the unit I found the the drain pump should open when tested through the harness I tested power to the control and found 120vac but there was no response when using the ui I also found gears oil at the bottom of the unit, I tested the drain pump directly and found that it was showing 19ohms, I am ordering the gearcase, pump,harness slider and returning with parts previously sent. Officer to reschedule ; ordrng 1 W11449841 (GEARCASE) and 1 W11396717 (PUMP-WATER) and 1 W10734521 (SLIDER) and 1 W11568984 (HARNS-WIRE)"

"Arrived on site for complete no cool. No fans or compressor running,power cycled unit compressor not powering on,checked voltage to inverter good reading 5vdc and 120vac diagnosed a defective inverter gave estimate for part

"Arrived on site and found bearing noise when spinning, attempted to remove washplate and it is seized. After breaking off washplate found spanner nut is deteriorated and attempting to remove it just broke it further. Took pictures. Agitator, spanner nut, basket, tub, gear case, motor, belt, cam kit, actuator, and capacitor would all need to be replaced to correct issue. Two hours and two technicians would also be needed to remove old tub and basket.; ordrng 1 W11178224 (Basket) and 1 W11551646 (Spanner nut) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator)"

Arrived on site to test replace blower. Took unit out and found noise gasket stuck in blower. Removed gasket test unit and unit test good.

"Arrived on site to install new double valve to resolve no simmer function on center burner. On arrival i found no adjustment had been made to the existing valve, and this should resolve the issue. I adjusted the dual valve and was able to get the simmer function to work properly. If the valve is turned too slow / too often it has a small chance of sputtering out when transitioning. I advised customer there were no further improvements i could make. I called and reported to tech line, SR7736266259. Tech line advised they have a recent engineering note that they have revised and released an updated dual valve and to replace that and retest. Set a return visit for 5/30 to install dual valve. ; schdld next appmnt for 5/30 TUE !"

"Arrived on-site for range not turning on. Upon arrival confirmed complaint and found breaker to range tripped(located outside, gfci/afci protected), restored power to unit and checked power from outlet. Found proper 240/polarity correct. Oven sensor was 1.08kohms at ACU connector as well as directly at sensor. Bake element was 22.7ohms, broil element was 16.4ohms. Found oven tripping after 1minute of preheating at 13.5amps. Found highest amp peak was 15 and lowest was 10.5. Reported findings to techline Chris sr#7736265720. Was instructed to verify outlet integrity before repairing oven but if issue returned techline recommended following steps from Sp: W11490386. Unit working as designed. Call complete"

"Arrive onsite for a washer with a leak and a broken lid. Upon inspection I found the lid cracked and a hole in the drain hose I replaced both and tested unit and found that there was another hole In the Hose, Tub to Pump. ordrng 1 W10802689 (HOSE)"

Arrived on site to install previously ordered part. Upon arrival found incorrect part was sent . Need to reorder part. Office to reschedule ; ordrng 1 W11600222 (Lower oven door)

"Arrived on site for oven not heating and flashing 6-4 error code . Checked elements and tod thermostat,checked normal. Replaced main control. Ran preheat got f1-e1 code ,replaced UI . Got code again . Called tech and was informed error codes might carry over and interfere with operations , deleted codes . Unit ran preheat . All checks normal. Now . Job complete Sr 7736268649"

Arrived on site for vent not working and microwave will shut off after a few mins of usage. Found vent and cooling fan unplugged . Plugged fan back in and unit is performing normally . Job complete

"WED4815EW1 Arrived to inspect dryer not heating. I found the issue was actually the dryer not completely drying garments and taking multiple attempts to dry. I found the venting to the outside was severely restricted and advised the customer they would need to have the venting from the wall behind the unit, to the outside cleaned. Testing with the vent disconnected, the unit heated and cycled as designed."

"MEC8836HS00 Arrived to inspect hot surface light staying lit. I verified the issue and during testing, the light went out and the entire cooktop was cool. I heated with the top off and found the recently replaced element assembly was defective. Tapping in the area of the recently replaced burner caused the light to go out. I removed and replaced the faulty burner assembly and tested. The unit heated and cycled as designed and the light was operative."

"Arrived on site. Tested ice dispenser informed customer due to design you will occasionally get crushed ice and ice stuck in small ice chute hole,found loud vibration noise adjusted front legs to level unit,replaced rails tested door operation good."

Arrived onsite and found cam damaged from bolt which had slipped position. Replaced cam. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"

Arrived on site for washer needing previously diagnosed harness under W16JQP0DPL1. Upon arrival reconfirmed complaint and installed part. Found after reassembling unit that it could complete multiple cycles back to back in diagnostics. Found no leaks. Call complete

Downside to install previously diagnosed part. Inspected unit and work area. Replaced the bleach dispenser and tested the unit. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Drilled out the interlock. Screw and replace the interlock assembly and screws. Tested the unit in the unit began to heat and operate as designed without tripping. Call complete.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

Arrived on site for door issues. Found right door popping open when doors are closed adjusted upper door bracket tested door operation good door sealing and staying closed.

WFE975H0HZ2 Arrived to instal previously diagnosed and ordered part. I removed and replaced the control and overlay assembly and performed the same test as on the prior service. The unit stopped when pressing stop after a preheat and all other functions were present. Operational test good.

Arrived on site to test unit for UI not responding. Found not buttons working. Did a hard reset test unit and unit test good job complete.

Arrived onsite for oven not heating correctly. On inspection the oven heat to 407? and 321?. The oven is operating as designed. Informed the customer on how the oven heats up. That when the unit is set for 350? that is the avg. of the high temp and the low temp.

Arrived onsite for MW with no display. On inspection there was no power to the house. Ran power from the house next store and when we powered the unit up. The display was working ran the unit for 10 seconds and the turntable was spinning. Told the supervisor to call if it does not work when the power to the house comes back online.

"Arrived on site for washer not agitating. Prior to visit ,customer had removed change from between wash plate and tub . Ran diagnostics and unit not agitating . Removed cam and found riser cup had failed . Replaced cam kit .ran calibration and wash test all checked normal. Collected 238.37 AUTHO 9M4NF3. No water leaks detected at this time of service. Job complete"

"Arrived on site and found gearcase is leaking oil, took 1 picture. Disassembled washer and replaced gear case. After reassembling it washer will complete the diagnostic cycle and is working properly, job complete"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was freezer icemaker leaking. Retrieved temps at FC8? RC 36. Tested the icemaker and found it leaking. Replaced icemaker and tested. Unit is now operational good. No leaks where observed during service. Job completed."

"Arrived on site and found capacitor and actuator have failed, after replacing Both washer will now complete a diagnostic cycle, job complete"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not drying. Tested unit with vent tester and found that unit was not venting properly. I advised customer to contact land lord and have them clean the vents. Unit. Is operating as designed. Job completed."

"Arrived on site to follow up on refrigerator with panel only working with freezer door open. Replaced power board and called tech line again. Traced wiring with tech line till I found the wiring in the harness side of the molex for the door switches was backwards, and switches were in reversed position. I reversed my wiring at the door switches and retested. Verified proper operation at this time. Repair completed."

"Arrived on site to diagnose microwave making noise on startup. On arrival customer said they meant to cancel and did not need service, they resolved the issue themselves. Call complete."

"Arrived on site to follow up on refrigerator that had ice clumping in the bucket. On further examination found the ice was not melting, but had water trails and water sticking cubes together. When I ran the icemaker I found only 7 cubes were made, and they were thin. Unit did harvest. When i ran the fill I found the unit was barely trickling water into the icemaker and the dispenser both. Customer has unit running on an RO system with low pressure. This low pressure may be causing the failures. Unit fill valve may not have enough pressure to properly actuate, or unit has too few small cubes that aren't properly harvesting. This may be causing the icemaker to spray / fill on top of existing ice. I informed the customer that she needs to resolve the pressure situation first, and at that point if the issue persists with good pressure, we can reevaluate for a weeping valve, or issue with icemaker dropping. Returning tech needs to verify good pressure at the unit and trace the ice trail if its still present. Call complete."

Arrived on site to test unit for error f3e0(open oven sensor). Found oven sensor was reading OOW directly at molex connection. Replaced sensor and heater unit to 350 with no issues. Unit is now working as designed. Job complete.

Arrived on site to install previously ordered parts. Installed door catch. Test unit and unit is operas designed. Job complete

Arrived on site to install previously ordered part. Replaced tub gasket W11483553. Test unit by running a normal cycle . Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for no ice dispensing. Found ice cubes fuses together restricting dispensing and ice bin from being removed. Removed obstruction, unit working as designed. Advised to not allow taller glasses to over fill causing cubes to accumulate. Ice door sealing properly. Job complete."

Arrived on site to follow up on washer that was not draining. Found wire broken at spade connector. Replaced drain pump wiring with new thicker wiring and coated spade terminals. Tested unit and verified all working as designed. Drain pump working as designed. Repair completed.

"Arrived on site to diagnose microwave with no heat coming from it. Tested unit and found no heat present, loud buzzing coming from mag area. Disassembled unit and found loose magnet on the mag, and a scorch mark on the capacitor. Replaced cap mag and diode and retested. Verified proper heating. Unit working as designed. Repair completed."

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found unit tumbling but not heating. Disassembled and Found cutoff failed. Replaced cutoff. Tested unit and unit is functioning properly. Job complete .

Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found ice was starting to build on evaporator cover again. Called tech line for assistance. Spoke to Nate. Recommended checking defrost sensor for correct reading (8.75 k ohms) reading was slightly off. Replaced sensor. Tech recommended removing sensor clip and attaching sensor directly to suction line. Used foil tape to secure. SR#7736269709. Customer will monitor. Job complete

"Arrived onsite for dryer taking a long time to dry. Upon arrival inspected unit. Ran air flow check with tester and passed. Ran cycle and confirmed heating circuit and components are functioning. Customer stated she recently had ducting cleaned out. Previous, that could have been the issue. Unit is currently functioning properly. Job complete"

Arrived onsite for washer giving long drain error codes again. Upon arrival inspected unit. Activated drain pump and did not energize. Inspected underneath unit and found previous repair did not hold. Secured connector ant pump properly. Tested unit and unit is now functioning properly. Job complete

Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Completed harvest and fill test. Job complete

"Arrived onsite for a refrigerator that stopped cooling correctly after the compressor was replaced again. I found the freezer just under freezing and I could hear the refrigerant spitting at the evaporator. I tested pressures and found the low side at -22 psi and the high side at 40 psi. I powered the unit off and found the pressures not equalizing properly and very slow. I removed the refrigerant and the drier. I found the drier restricted. I cut the drier open and inspected the beads finding the bottom 1/3 full of burned oil debris, the middle 1/3 just discolored from oil, and the top third clean. I blew nitrogen thru the condenser and yoder loop to make sure they were clean and oil free getting a little oil out of them. I blew nitrogen thru the capillary tube and found it clear. I installed a new drier, vacuumed the system and charged it with 56 grams of R600A. I tested the unit and the low side was at -10 psi and I had good refrigerant flow at the evaporator. I explained to the customer to give it two weeks before loading it up with product to make sure there are no other issues. Call complete."

Arrived onsite for a refrigerator with a torn door gasket. I found the left side RC gasket tearing. I replaced the gasket and used my heat gun to form it and get it to seal properly. Call complete.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new reservoir, inlet valve and filter and tested the unit and found that the water flow returned to normal. Job completed no leaks"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit cooling but not getting to set temps. I removed the evap cover to find almost no frost pattern equivalent to a leak. I pulled the unit out and using my black light, I found where the drier had leaked at the Yoder loop (photo). I evacuated the system and removed and replaced the UV dye drier and vacuumed the system. Pressures held good while monitoring and I used liquid leak detector around my welds and previous welds and all were good. I installed 55g of R600 refrigerant and monitored the unit for approximately 15 mins. The evaporator had a good frost pattern and the unit is beginning to cool. No water leaks observed during service, job completed."

"Arrived onsite for an refrigerator that is not cooling. Upon arrival I found the refrigerator in the garage I checked that the heating element was good and the thermistor was in the right spot and found that it had fallen of somehow, I reinstalled it and found unit operating as designed."

Arrived onsite for a leaking stacked water. Upon inspection I found a leak coming from the rain hose. I replaced it and tested unit and found unit operating as designed no leaks. Job complete

Arrived on site to test unit for broken interior glass. Replaced glass test unit and unit test good job complete.

Arrived onsite for a Stacked washer dryer the will not drain and spin just click. Upon installation I found that the unit would do this. I replace the latch and the control and tested the unit and found unit operating as designed job complete o

Arrived on site for wall oven needing previously diagnosed main harness and control. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found no failures and unit working as designed. Call complete

Arrived onsite for locked compressor and replaced compressor dye drier and added access valve. Pulled vacuum and charged with 48 g of r600a. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found motor fan noise from tape in the duct installation causing vibration. Corrected installation. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and replaced the fill valve to correct the leak and freezing icemaker fill spout. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for a washing machine that will run normal cycles, but will not advance on a clean washer cycle. Inspected unit and work area. Ran into diagnostics and found an F8 E1 (long fill) error code. ran the unit through diagnostics and found the hot water valve would not pull in any water. Checked behind the unit and found the water supply valve for the hot water turned off. Turned the water back on and found water flowing into the unit. Advise the customer of the issue and the unit is not working as designed. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Ran the unit through a Forest harvest and could not get the motor to turn even though there was correct voltage going to the icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a washing machine that is not draining in spinning. Inspected unit and work area. The customer advised that the unit doesnt finish cycles and its been happening ever since February when the previous company hadnt been out. Found that the washer was unlevel and adjusted the feet even out the washer. I checked the suspension and found the suspension was good. Ran unit to diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed. Customer advised of the issue does not happen unless clothes are in the unit so ran a load of towels through a casual wash. I sought with the customer through the fill, agitation, and first wash span. found the unit working and operating as designed. The unit went into a rent cycle and began to continue forward with agitation. Advise the customer of the issue may have been with her leveling of their washer, but that the unit is working as design. Call complete."

Arrived on site to test unit for loud vibration/humming noise. Was unable to mimic issue. Isolated all components individually and unable to replicate noise. Replaced fill valve as a precautionary. Ice bin was full on arrival. Removed external drain pump and found no obstructions. A piece of ice may have worked its way into pump and was causing noise. No leaks detected. Job complete.

"Arrived onsite to test unit for failed gasket, tested unit found torn gasket on the right door,replaced gasket and leveled unit, molded gasket and advised customer to allow 24-48 hours for the gasket to completely inflate,job completed"

Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed complaint and found evap coil frosted evenly and sealed system hardware all working as designed. Found no defrost or contorl failures. Found evap fan motor had come off of motor and lead to loss of airflow. Tighten blade onto motor and insured unit was stable and not loose. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site for a washing machine. That is intermittently not turning on. Inspected unit and work area. The customer advised of the unit has only done this a few times but that they have had the washer not turning on whenever they go to start a cycle. The customer advised that she had tried to reach over to unplug the unit and was shocked off the back panel of the washer at one point and was concerned about the washer. Check the unit for any grounded wires and did not find any grounded wires or pinched wires. Check voltage off the back panel and found no voltage. Checked polarity from the wall and found proper polarity. Ran the unit through an auto test and the unit ran as designed. Check voltage of the washer from the ground wire to the neutral and found no voltage. Found 123 V from line one to neutral and ground. I did advise the customer that because they were shocked on the back panel, the most likely scenario that I could think of would be voltage coming through the ground circuit thereby energizing the cabinet. I did advise the customer that I did not see any issues necessarily with the washer and advised that it would most likely be an electrical supply issue. The unit is working as designed. Call complete."

"Arrived on site to test unit for not washing dishes, tested unit found it filling with water but when motor trying to engage unit starts to drain, replaced sump and motor tested,unit is now running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the pan cover again and the drawer is working as designed. I leveled the refrigerator as good as possible and explained to the customer that it slightly rocks when the doors are opened and closed because the floor at the back of the unit is not level. I went over getting shims from Home Depot to correct the issue and explained to them how to correct it. Call complete.

Arrived onsite for a refrigerator that is dripping from the top liner of the RC onto the top shelf and has a layer of ice in the bottom of the FC. The customer stated it was still cooling ok. I found the drip pan iced over. I removed the ice and ran my camera down the drain finding it clear. I found the defrost heater tubing not clipped in at the drain side keeping it from staying in contact with the pan. I corrected the tubing and mounted it correctly. I poured a cup of water down the drain and it went in the condenser pan fast. I tested the refrigerator and it is working as designed. Call complete.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees. I checked the harness at the bottom of the left FC door and it is good/no broken wires. I pulled the bottom two drawers out and found icicles at the vent at the bottom of the evap cover. When I began to remove the shelving, I found frost/ice on the bottoms of the shelves equivalent to an air leak. I closed the door and inspected the door gasket and it is sealed all the way around. I checked the bottom corner of the FC door where it meets the mullion and its sealed there too. I removed the sleeves and removed the evap cover and found what looks like some water spilled into the evaporator area and caused the icicles (photos). I placed the unit in diagnostics and forced a defrost and the ice began to melt. While in diagnostics, I tested the ice maker and it failed to harvest and fill. I removed and replaced the ice maker and retested and unit is operating as designed. I cleared the remaining ice and leveled the unit. No water leaks observed during service, job completed."

"Arrived onsite for refrigerator for FC frosting up. On inspection found a 13 inch gap at the top of the fc door. The moulin is sitting back a 1/4 inch back causing a gap. Called spoke to,Chris at wp tech line. He is going to submit the case to engineering. WP will call the customer with the results from engineering. No water leaks detected during service.Sr7736266342"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new screws and tested the unit and found unit operating as designed.

"Arrived onsite for emergency drain symptom that self corrected. Advised customer on possibility of sudsing causing a false water level reading and preventing normal operation. While discussing best practices with customer determined customer was using dawn dishsoap as a stain remover, advised customer that dishsoap is known to cause sudsing problems and cannot be used in the washer. Advised customer on maintenance. All checks good."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the divider, dispenser, motor, spacer, and impeller. Tested the unit and the unit began to work and operate as designed. Call complete."

Arrived onsite for control not responding. Upon arrival noticed date and time are not connected and unit needs to be connected to WiFi . Power cycled the unit and Connected to WiFi and control updated. Test unit by preheating to 350. Unit preheated correctly. Powered off and unit is operating correctly. Tried unit several mor times and is operating as designed. Contacted SFTEY team and let them know findings. All notes were documented. Was given SR# 7736219779. Job complete

"Arrived on site to test unit for not cooling, tested unit found it was unplugged for about a week, powered on unit and found compressor not starting, replaced start device and capacitor, compressor started, put unit into diagnostics and noticed that the heater is not engaging, replaced control and tested, heater is now heating, unit started to develop a frost pattern, advised customer to put and bottle of water in freezer and if it freezes then the unit is ready to be loaded, unit is running as designed, job complete"

"Arrived on site and replaced previously diagnosed control, gearcase, slider, rotor, stator and clutch. Calibrated unit and completed diagnostics with no issues. Verified unit advancing through cycles as designed in quick wash. No leaks detected. Job complete."

"Arrived on site to test unit for not responding. Found no power at outlet. Found breaker was off. Reset breaker, unit now working as designed. Found terminal is nice and secure with no signs of damaged wiring. Job complete."

"Arrived on site for no ice. Ran diagnostics bf error code,diagnosed a defective icemaker. Replaced icemaker assembly ran harvest test passed ran fill test passed."

"Arrived on site to diagnose oven that was throwing an F3 error. Found f3 error is due to sensor issue. Customer said they also got an F2 error. Which is an overheat code, but code threw when the unit was not in use. This indicates that there is a failure in the control or wiring. Control is NLA, but rebuildable. Advised customer on cost of rebuild, and recommendation of rebuilding control. Advised that due to age of unit the plastic is brittle and is cracking.

"Arrived on site to test unit for constant clicking, attempted to take off cover but one knob would not come off, tried to pry it up carefully not to damage the manifold but it would not move, stated to customer that I can cut it out in pieces but a new one will be needed, customer agreed, removed knob and tested unit found shorted switch harness. replaced harness and tested, clicking is now gone and all burners ignited properly, ordrng 1 WPW10284885 (Knob)"

"Arrived on site for fridge control dead and non responsive . Replaced control and unit is now functioning properly and started to cool. No water leaks detected at this time. Job complete"

"Arrived on site and inspected washer and found Standing water in tub. Used vacuum to remove it and when in a diagnostic cycle it will spin but there is no power being sent to drain motor. Either control board or harness has failed.