We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
David Z
Job Details: 06/01/2023
Arrived on site to diagnose washer that was not powering on or running cycles. Tested unit and found it does power on. Found 4 saved motor system codes. Checked under unit and found the rotor bolt had completely backed out and dropped the rotor off the stater. Reattached the rotor and added some loctite to the rotor bolt. Unit is now working properly. Ran in high speed spin and no further errors present. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 06/01/2023
"Arrived on site for noise complaint. Found loud noise when opening fresh food doors,removed cover found screws from extensions to hinge loose,reinstalled extension and screws tested door operation unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL1
Near Burnet, TX 78611
Maurice R
Job Details: 06/01/2023
Arrived onsite for dishwasher leaking. On inspection the tile in front of the dishwasher was buckled up. I looked for water damage on the cabinets base boards but there was no evidence of water damage. I took off the kick plate of the dishwasher and looked for water evidence around the over flow float saw no water damage or evidence of water. I pulled the dishwasher out of the cabinet to look beside the unit. The sheet rock behind the dishwasher has no evidence of water damage or the oak cabinets on either side showed no evidence of water damage. I looked at the grout around the tile looking for moisture evidence saw none I could see few inches under one of the tiles and I saw no moisture or water. My conclusion is that the water did not pop the tiles up. No water leaks detected during inspection.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Buda, TX 78610
Leonardo
Job Details: 06/01/2023
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Buda, TX 78610
Leonardo
Job Details: 06/01/2023
Arrived on site to test unit for unit not cleaning correctly. Test unit and found unit getting enough water and both spray arms turning correctly. Could not find any issue with the unit at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Kyle, TX 78640
Leonardo
Job Details: 06/01/2023
"Arrived on site to test unit for handle loose. Found loose handle, split oven door and tighten screws test unit and unit test good job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Tyler
Job Details: 06/01/2023
Arrived on site for dishwasher needing previous diagnosisEd sump asm. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found dishwasher or king as designed with no leaks or errors. Call complete
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW0
Near Austin, TX 78717
Paul
Job Details: 06/01/2023
Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the control and the leveling feet. I adjusted the feet so all items would come in contact with the moisture sensor bars correctly. I ran the regular normal cycle and the dryer is working as designed when eco boost is turned off or on now. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Andrey
Job Details: 06/01/2023
"Arrived on site to test unit for not going past rinse cycle, tested unit found screws on cover stripped causing cover to fall off and get stuck in the belt pulling it off, replaced belt and attached cover with bigger diameter screw for a tight fit, tested unit, it is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78703
Scott
Job Details: 06/01/2023
"Arrived on site ,replaced icemaker . Power rest unit . Ran harvest and fill test . All checked normal. No water leaks detected at this time. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Marcos, TX 78666
Andrey
Job Details: 06/01/2023
"Arrived on site to test unit for no power, tested unit found no voltage in junction box, checked breakers and all checked out, diagnosed further and found that that unit was on a power switch and it was off, customer was not aware of it, tested unit all components are functioning properly now, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near San Marcos, TX 78666
Andrey
Job Details: 06/01/2023
"Arrived on site to test unit for cosmetic damage, tested unit found scratched front panel, replaced door panel and tested found water supply is off for the unit, turned on supply and tested unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near San Marcos, TX 78666
Andrey
Job Details: 06/01/2023
"Arrived on site to test unit for catching fire and excessive smoke, customer stated that tried cooking and the food caught fire, then she tried baking cookies on the upper and they caught on fire, tested unit found that unit was set to Celsius and when customer tried cooking at 350 she was unintentionally heat in the oven to 600?, set oven to Fahrenheit and preheated both ovens to 350 with no issues, called safety to report my findings, same SR number as on file, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near San Marcos, TX 78666
Andrey
Job Details: 06/01/2023
"Arrived on site to replace previously diagnosed ice bin, mounting plate and coupler, replaced and tested, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near San Marcos, TX 78666
Andrey
Job Details: 06/01/2023
"Arrived on site to test unit for no power, tested unit found it received correct voltage, exposed control and found power connection dangling, secured connection and tested, all functions returned to normal,unit opus now running as designed, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Burnet, TX 78611
Maurice R
Job Details: 06/01/2023
Arrived onsite for washer machine a noise. On inspection the unit made a note only during agitation cycle. I gain an to the bottom of the unit found the belt was not the correct belt for the unit. Replaced the belt and tested unit. Informed customer that need to be loaded with clothes to really test it correctly. Customer is going to run a load and call us if the issue returns. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Belton, TX 76513
Jonathan M
Job Details: 06/01/2023
Ive been on site for a refrigerator. That is not making ice. Inspected unit and work area. Temperature of the freezer and found the freezer at 6?F. Ran through diagnostics and found all components working in operating as designed. Went into the icemaker error codes and found an E2 indicating that the motor had lost position. Replace the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Belton, TX 76513
Jonathan M
Job Details: 06/01/2023
Call Don site for a dryer that is making a buzzing sound. Inspected unit and work area. The customer advised of the unit has not been making the sound for the past 24 hours. She didnt know exactly what was going on with it. Tested the unit several times in multiple drying cycles and could not get the unit to replicate the sound. Ran the unit through diagnostics and immediately heard the buzzing sound coming from the dryer. Check behind the dryer due to the steam valve being activated and found that there was no water line going to the steam valve which was causing the issue. Customer thought that the installers had to hook that up properly and was unaware that the steam option was not usable yet. I tested the unit with the cold water valve off the washer and found immediate improvement in the sound. Did advise the customer to install a waterline to the dryer to fix that and fix the buzzing issue. Advised the customer that the valve buzzes because theres no water supply that to be let in the unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Cedar Park, TX 78613
Lou
Job Details: 06/01/2023
"Arrived on site to inspect refrigerator with items freezing in the fresh foods section. Upon further inspection, I tested temps in the RC=38 top shelf, 36 middle shelf, 33 in all crisper drawers (3). I placed the unit in diagnostics and tested the thermistors in the RC and all were within temp range of my temp readings. I removed the bottom crisper drawer as the customer advised they could hear a loud noise. I found a small amount of ice at the drain tube area (photo). I tested the RC evap,fan and found it making the noise due to it rubbing on ice. I pulled the unit out and inspected the drain tube and found it gapped (photo). I placed a bead of silicone around the lip of the tube and sealed it (photo). Following the tech sheet, I tested the thermistors at the hv control and found all within range and voltage readings within range. I put the u;it back in its space and leveled the unit and advised the customer of my findings and repairs. I forced defrost on the unit and it was defrosting as designed. I made recommendations for use and care, including food item placement in the RC section. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cedar Park, TX 78613
Lou
Job Details: 06/01/2023
"Arrived on site to inspect washer not draining. Upon further inspection, the customer advised that when they turn the basket they can hear water sloshing around inside the unit and are worried mold is building up inside the tub. I advised the customer that they will always have a small amount of water in the drain reservoir due to the airflow pushing some of the water back towards the drain during the drain cycle. I placed he unit in diagnostics showing no error codes and manually tested the drain pump. The unit is operating as designed. I disassembled the unit and showed the customer the water in the reservoir which is only approximately one inch deep or less. I was unable to get the basket out, but I turned the basket back and forth and got the balancing liquid to slosh around and advised them that its perfectly normal to hear that. I advised the solution is a salt water solution thats used for balancing the unit while in spin cycle. I made recommendations for use and care, as well as, cleaning the unit. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cedar Park, TX 78613
Lou
Job Details: 06/01/2023
"Arrived on site to inspect washer lid not locking. Upon further inspection, I placed the unit in diagnostics showing error code F5E3. Cleared the code and continued with testing. The unit filled and drained and attempted to lock the lid, but failed. I raised the lid and closed it and the lock engaged and completed testing. Following the tech sheet, I tested the lock assembly and found it out of range. Removed and replaced the lock assembly and calibrated and retested and found the control not responding properly. I removed and replaced the main control and calibrated again and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Manor, TX 78653
Matthew
Job Details: 06/01/2023
Arrived onsite for unit over freezing. Customer had allowed unit to thaw. Upon arrival inspected unit. Found evaporator fan motor failed. Replaced motor. Also found debris in drain line. Corrected issues and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78734
Paul
Job Details: 06/01/2023
Arrived onsite for a wall oven where there are two spots in the oven cavity where the blue ceramic coating is coming off. I found two small spots on the rails for the racks on the right side. I took pics of both. The lower spot is a chip. I used the blue pen to touch the spots up and explained to the customer the color will match when the product drys. The upper spot was about 1 long and 1/4 wide and the lower spot was 3/8 long and 1/4 wide. The customer would like the unit replaced because of this and I explained that I would call techline to get the findings documented and advised them to call customer care tomorrow after the report has been filed. I called techline and spoke with Robert SR# 7736542468 and he documented all my findings with the photos I took. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78732
Paul
Job Details: 06/01/2023
Arrived onsite for a microwave not heating. I found the spade connectors on the magnetron loose causing the magnetron not to fire. I tightened the spade connectors up and connected the molex connector back on the magnetron. I tested the microwave with my microwave tester and found it working as designed. The customer and I heated a bowl of water in it and it worked as designed. This is covered under Appliance Express warranty. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78750
Wesley
Job Details: 06/01/2023
Arrived onsite and found freezer door retention screw was not fully snug after removing door at prior service. Secured screw. Repair complete. Covered by workmanship guarantee.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IM02
Near Austin, TX 78759
Paul
Job Details: 06/01/2023
Arrived onsite for a microwave/oven combo displaying an F2E1 error message. I found the cancel key not responding causing the issue. I replaced the control panel and the oven is working as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Austin, TX 78726
Wesley
Job Details: 06/01/2023
Arrived onsite and found unit operating with bent cooktop trim. Replaced cooktop using provided concession. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78750
Wesley
Job Details: 06/01/2023
Arrived onsite and found unit operating with leak from fabric dispenser adjusted flow to prevent possibility of leaking over the side of tub. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78759
Paul
Job Details: 06/01/2023
Arrived onsite for a refrigerator with condensation in the RC. I checked the refrigerator and found where the shelves fog up when the doors are opened but I found the liner dry. I explained to the customer that this can happen when its warm inside the home and warm air enters the compartment when the doors are opened. I checked all the gaskets and they are sealing properly. I did find some water in the top of the FC door gasket but the mullion was completely dry and the FC door gasket was sealing properly. I removed the water and I explained to the customer to let us know if this continues and we would need to change the door and badge. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM10
Near Austin, TX 78758
Wesley
Job Details: 06/01/2023
Arrived onsite and found unit with symptoms matching factory low charge. Replaced compressor dye drier and added access port. Pulled vacuum on system for 15 minutes and recharged with 50g of r600a refrigerant. Compressor slow to initial motion overloading the start relay several times. Observed for normal compressor function. Possible locked compressor. Advised customer to observe for proper cooling before utilizing.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Kyle, TX 78640
Leonardo
Job Details: 06/01/2023
Arrived on site to replace magnetron inverter and cover plates. Replaced all parts Test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrey
Job Details: 06/01/2023
"Arrived on site to replace previously diagnosed damaged ice bin, replaced and tested, unit is now functioning properly, job completed"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Braunfels, TX 78130
Andrey
Job Details: 06/01/2023
"Arrived on site to test unit for not rinsing, tested unit found all components activating properly in diagnostics test, customer stated that tub fills with water to the top no matter the load size and clothes is wet at the end of cycle, stated normal cycle and water filled to the rim, replaced control and actuator and capacitor as precautionary and advised customer to monitor, unit should be preforming per manufacturer specifications, explained to customer that if unit goes off balance motor will not ramp up to higher rpms customer will monitor and if issues continue then he will call us back, unit is running properly no leaks detected job complete"
We serviced a
GE DISHWASHER
Model CDT845P3N3D1
Near Florence, TX 76527
Tyler
Job Details: 06/01/2023
Arrived on site for dishwasher randomly turning and off as well as starting and stoping cycles at random and resetting ui back into standby mode. Upon arrival confirmed issue. Found stable and polarized power supply. Tested unit in diagnostics and found randomly occuring power loss from main control at inconsistent tests but couldnt trigger any error codes. Found main control failing.; ordrng 1 WD21X27998 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Gerry C
Job Details: 06/01/2023
"WDT750SAHZ0 Arrived to inspect leaking. I found the unit has the self-vectoring lower spray arm and there was debris within it. Testing proved the slider inside of the arm would intermittently get hung up, stopping rotation of the arm and subsequent leaking. Office to order lower spray arm. No leaks of the water supply observed during service. ordrng 1 W10837249 (Lower Spray Arm)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Liberty Hill, TX 78642
Gerry C
Job Details: 06/01/2023
"KRFC704FPS03 Arrived to inspect RC cooling issue. I found the unit was at the tail-end of a evaporator freeze-up event. I allowed it to operate the RC fan in manual test mode and I verified the remainder of the frost had melted out. I found the right RC door gasket was badly torn and will require replacement. I found other adjustments will be required upon return. No leaks observed during service. Tech GCO. Office to contact the customer to arrange return service; ordrng 1 W10917313 (RC Gasket, RH, GY) and 1 GCO (GCO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Round Rock, TX 78664
Vincent
Job Details: 06/01/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit making loud noises. Confirmed the issue and found frost build up in the refrigerator section on the evaporator. Unit will need to be fully defrosted and we will replace the fan scroll and UI. Customer will contact the office when he returns. No leaks where observed during service. ; ordrng 1 W11616412 (Ui)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AB0
Near Austin, TX 78748
Leonardo
Job Details: 06/01/2023
Arrived on site to test unit for oven not heating. Test unit and found broken bake element. Spoke with owner and he approved to order bake element . ordrng 1 W10779716 (Bake element)
We serviced a
GE REFRIGERATOR
Model GSL25WGSCBS
Near Georgetown, TX 78626
David Z
Job Details: 06/01/2023
"Arrived on site to diagnose refrigerator that is not achieving temp in either compartment. Examined unit and compressor. Found compressor scalding hot due to condenser fan not running. 1 Wr60x10207 (Condenser Fan Blade)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78758
Matthew
Job Details: 06/01/2023
"Arrived onsite for dishwasher not cleaning dishes. Upon arrival inspected unit. Ran diagnostics and found 4/3 error , wash motor fault. Ran test cycle and unit filled but wash motor did not energize. Unit did drain. Ordering wash motor. Office to reschedule. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78749
Luis
Job Details: 06/01/2023
"Arrived on site for no ice. Found weak air flow in freezer section no ice build up on cover,ran diagnostics E5 error code defective icemaker. Ordering fan motor and icemaker will order additional parts incase needed ; ordrng 1 W11226501 (Fill tube heater) and 1 W11087438 (Harness fan motor) and 1 W11658802 (Icemaker)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78704
Kevin
Job Details: 06/01/2023
"Arrived on site and found no ice production, ran test 120 and icemaker cycled properly. Ran test 96 and water dispenser on door worked properly. Ran test 97 and valve activated but no water was dispensed into icemaker. Took videos. Water line froze again, checked test 66 and there is no voltage to water line heater. Will need to bring back control kit.; ordrng 1 W11533211 (Control kit)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS22
Near Georgetown, TX 78633
Tyler
Job Details: 06/01/2023
Arrived on site for microwave needing previously diagnosed mounting bracket. Upon arrival confirmed issue and installed bracket. Found unit working as designed. Call complete ; ordrng 1 Cnote (Used one pack of supports. Returned second box)
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JS3
Near Manor, TX 78653
Joe Z
Job Details: 06/01/2023
Arrived on site for unit smoked then tripped breaker. Upon arrival inspected unit. All wiring looks good. Test unit and when preheating bake when broil energizes breaker Tripps. If call for broil is made breaker Tripps immediately. Found broil element is grounding out to chassis per meter leads. Need to replace broil element. Ordering broil element. Office to reschedule.; ordrng 1 W10856603 (Broil element)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Burnet, TX 78611
Maurice R
Job Details: 06/01/2023
"Arrived onsite for washer not completing a cycle. On inspection I ran diagnostics mode and the cold water did get dispense and the lid did not lock during agitation cycle. Took a look at the inlet valve where the hose connects and found some calcium buildup. I ohmed out the coils on the valve, the hot tested good and the cold was OL. I then tested the lid latch and it was good. I installed the control board and reran the diagnostic mode and the lid locked this time during the agitation cycle but the cold water still did not work. Ordering a new valve. W11210459; ordrng 1 W11210459 (Inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Luis
Job Details: 06/01/2023
Arrived on site job will need another tech to install door panel. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Burnet, TX 78611
Maurice R
Job Details: 06/01/2023
Arrived on site for dishwasher leaking. On inspection the water was dripping from the front left slide of the unit. The leak may be coming from the door seal but it could be from the tub having a hole in it. O; ordrng 1 W11664713 (Bottom door seal) and 1 W11414078 (Inner door seal)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Georgetown, TX 78628
Lou
Job Details: 06/01/2023
"Arrived on site to inspect wall oven/microwave combo unit with the microwave turntable now working. Upon further inspection, I tested the microwave and the display showed the turntable to be turned on but it failed to rotate. I placed the unit in diagnostics showing no error codes and tested the turntable and it failed to function. I disassembled the unit to find the harness to be pinched in between metal panels and had shorted out (photos). Also found a random screw touching the connector of the transformer and several screws not fully screwed into the unit (photos). I contacted techline and spoke to Rich and advised of the complaint and my findings. Also advised that this is a PEX unit from a year ago and the customer just received it last week. Rich advised that were here to repair and recommended to replace the harness and microwave control board and will need a second tech to assist. Provided SR#7736542480. I advised the customer of my conversation and provided them with the SR number. I am ordering the microwave control, microwave switch harness and CNOTE-2MAN JOB. Office to schedule return service due to the availability of parts and 2nd man. Unit left turned off at the breaker.; ordrng 1 W11325784 (microwave main control) and 1 W11578578 (Microwave harness) and 1 CNOTE (2 MAN JOB PER TECHLINE)"
We serviced a
JENN-AIR OVEN
Model JJW2430IM00
Near Cedar Park, TX 78613
Lou
Job Details: 06/01/2023
"Arrived on site to inspect wall oven door not closing. Upon further inspection, I found the door latch switch cam broken (photo). The oven operates as designed when pressing the door in fully. I am ordering the door latch assembly and scheduled return service. Unit needs to,be schedule with ticket #380402.; ordrng 1 W10883049 (Door latch)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Matthew
Job Details: 06/01/2023
Arrived onsite to replace faulty control. Replaced control and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Matthew
Job Details: 06/01/2023
Arrived onsite to replace faulty control. Replaced control and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model WRT311FZDB01
Near Pflugerville, TX 78660
Vincent
Job Details: 06/01/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator section freezing. Found that the thermistor was reading off. I replaced control and had the thermistor included. Unit is now operation as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Pflugerville, TX 78660
Vincent
Job Details: 06/01/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making grinding noises. Tested and found that the came was lose. I thighed up the bolt with locktite and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Scott
Job Details: 06/01/2023
Fridge is not a call back . Original fridge was moved . Fridge in apt now is different ser . Updated mod M&s er. Talked to SC . Found supply tube too short and not fitting in cup on ice maker . Water has spilled on FZ liner . Removed ice . Replaced fill tube extension with a longer version . Unit is now harvesting and filling properly . Getting normal. Air flow . No water leaks detected at this time . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Scott
Job Details: 06/01/2023
"Add on Found fridge is missing icemaker ,ice bucket and door badge . All hook up are there for icemaker . Ordering IM , bucket , tube extension,badge . Call to set return . ; ordrng 1 Autho and 1 WP2174755 (Tube extension) and 1 W11517113 (Ice maker) and 1 W11178521 (Badge)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76707
Jonathan M
Job Details: 05/30/2023
Arrived on site for a washing machine that has temperature concerns. Inspected unit and work area. The customer advised that the unit had been pulling in hot water on a cold wash cycle. Tested the unit and did confirm that the cold water valve at the wall and hoses were incorrect with the blue hose and valve pulling in hot water and the red valve and hose bringing in cold water. Swap the hoses on the washer and round the unit through diagnostics. The unit ran and worked as designed. Did advise the customer of the issue in the unit is ready for use. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM804KPS0
Near Harker Heights, TX 76548
David Z
Job Details: 05/30/2023
"Arrived on site to replace heater, drain pump and vent motor assembly. Replaced all 3 parts and tested unit. Verified proper operation and draining present. No water leaks found. Repair completed."
We serviced a
ADMIRAL REFRIGERATOR
Model LSD2615HEW
Near Georgetown, TX 78628
Gerry C
Job Details: 05/30/2023
"LSD2615HEW Arrived to inspect no cool. The customer reported the unit had operated normally after the last repair, for approximately one week and then failed to cool again. I found the start device would trip, with no compressor operation, nor any audible failure cues. As last service, the start and run windings were within tolerance, 3.5 and 4.5 ohms respectively, and total was 7.9 , as they were today. The replacement start device tested as expected and the compressor has now fully failed internally, likely mechanically and cannot start.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78633
Lou
Job Details: 05/30/2023
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately I could hear a thumping noise. I raised the top panel and found the drive belt badly frayed. I tested the unit again with the top panel raised and could hear the thumping coming from the tension pulley area or possibly something caught inside the drum baffles. I disassembled the unit to inspect the rollers and pulley and hand rolled the drum and found no unusual noises coming from the baffles. I removed the old rollers and tension pulley and cleaned the axles and Unit and installed 2 rollers,,tension pulley and belt and reassembled the unit and tested. Unit is operating as designed with no further abnormal noises. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FJS00
Near Austin, TX 78746
Wesley
Job Details: 05/30/2023
Arrived onsite and found evidence of leaking from the ice bin due to insufficient temp in freezer. Determined cause to be ice blockage on evap Defrosted unit and verified fans and defrost heater and timer are working. Advised customer to observe for normal operation and report back if there is ongoing hi temps in the freezer. All else checks good. Spoke with owner Marc.
We serviced a
LG WASHER
Model WM2487HWMA
Near Austin, TX 78737
Scott
Job Details: 05/30/2023
Arrived on site for unit not finishing cycles . Turning drum bye hand. Ran diagnostics found rear bearing going out .
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109SSS06
Near Austin, TX 78746
Scott
Job Details: 05/30/2023
"Arrived on site ,replaced mag. Ran test heat . Unit is heating to Whirlpool specs
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS1
Near Austin, TX 78748
Kevin
Job Details: 05/30/2023
"Arrived on site and inspected range and found saved error code for upper blower fan. Ran diagnostic cycle to confirm blower fan is getting voltage. After replacement confirmed operation by beginning a pre-heat cycle and observing until fan came on and did not generate a new error code, job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78724
Matthew
Job Details: 05/30/2023
Arrived onsite for unit not heating and staying on for extended periods of time. Upon arrival inspected unit. Unit would tumble but not heat and timer would not advance. Checked voltage and polarity. Found missing leg at block. Confirmed supply at wall as well. Took pics of bad supply voltage at socket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs311sdhm05
Near Austin, TX 78721
Matthew
Job Details: 05/30/2023
"Arrived onsite for non cooling sealed system repair. Recovered refrigerant and removed faulty compressor. Replaced compressor and access valve. Checked for leaks with nitrogen. While checking for leaks found dark oil dripping from cap tube at dryer. Called tech line. Took pic. SR#7736513868. Tech designated as internal burnout. Whirlpool will contact customer in 3-5 business days. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Austin, TX 78723
Joe Z
Job Details: 05/30/2023
Arrived on site to install previously ordered part. Replaced motor 279827. Test unit and unit is operating as designed. Part is covered by Maytag warranty. C
We serviced a
WHIRLPOOL VENTHOOD
Model UXL60361550
Near Leander, TX 78641
Kimo
Job Details: 05/30/2023
Arrive onsite to install a blower on a vent hood. Upon arrival I installed the new blower and tested the unit and found unit operational as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFE4
Near Leander, TX 78641
Kimo
Job Details: 05/30/2023
Arrived onsite for a DW that is leaking. Upon arrival I ran the unit in a diag cycle and found no leaks. I read the unit with a pod in it as to simulate a regular wash cycle and found no leaks. I ran the unit one last time in an quick cycle and found no leaks. I did advise the customer of detergent use.
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AB0
Near Leander, TX 78641
Kimo
Job Details: 05/30/2023
"Arrived onsite for a range that is not operating properly. Upon inspection I found that the control had burnt up du to a damaged/ shorted main harness and the right rear burner switch is also burnt out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Luis
Job Details: 05/30/2023
"Arrived on site. Found defective freezer led,per service pointer replaced led module AUTHO S191AQ ; used 1 W11601311 (Led module) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430LL02
Near Kingsland, TX 78639
Lou
Job Details: 05/30/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the microwave main control and light failures, I removed and replaced the control and light and tested. Unit is operating as designed. Placed unit back in its space and retested and it continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78701
Scott
Job Details: 05/30/2023
"Arrived on site replaced door bellow . Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Manor, TX 78653
Joe Z
Job Details: 05/30/2023
"Arrived on site for leaking oil underneath. Upon arrival ran diagnostics and got error code F7-E6 motor fault. Raised unit to inspect lower components. Found gearcase oil has leaked and covered cam and belt. Need to replace gearcase, belt, cam, and capacitor. Replaced gearcase W11454741, capacitor W11428524, belt W11239857, and cam W10721967. Calibrated unit. Ran automatic test and passed. Ran quick cycle and"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, TX 78653
Joe Z
Job Details: 05/30/2023
"Arrived on site for loose upper rack, detergent not fully washing out, and not drying. Upon arrival ran diagnostics and there are no saved error codes. Inspected unit and found old hard liquid detergent stuck around dispenser. Also found customer is not using rinse aid. As far as upper rack , inspected the tracks and wheels. the tracks and wheels are operating correctly. Cleaned of old stuck detergent and added new detergent to dispenser. Ran normal wash. All liquid detergent washed out correctly. Test heater and heater is operating correctly. Recommend that customer uses hot water at beginning of cycle , rinse aid and proper loading of dishes will help with drying process. Explained how plastic does not absorb heat and this model will not dry plastic dishes correctly. Explained to customer that I cannot replace parts that have not failed. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Round Rock, TX 78664
Vincent
Job Details: 05/30/2023
"Arrived on site for range, installed parts ordered and still did not ignite the bake on the first time. Called techline spoke to ROBERT & Adrian SR#7736521974 and instructed to replace the DSI board and harness for the bake. I replaced parts and unit is igniting on the first try. Unit is now operating as designed per techline. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78736
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for unit leaking. Test unit and found bad gasket. Replaced gasket test unit and unit test good job compete.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Buda, TX 78610
Kevin
Job Details: 05/30/2023
"Arrived on site and replaced broken adapter, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Manor, TX 78653
Matthew
Job Details: 05/30/2023
Upon arrival inspected unit for leaks. Customer stated unit still leaked after last visit. Customer stated unit had a couple dings that were noticed during installation. Pulled unit from wall to inspect entire cabinet. Ran unit for a few minutes to inspect. No leaks were present. Opened the door and found extreme sudsing. This oversudsing effect will cause a leak to occur. Took pictures. Eliminated suds build up and ran unit. Also noticed unit did not have a high drain loop which could cause back-flow from the sink. Made adjustment do drain hose. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killeen, TX 76549
Tyler
Job Details: 05/30/2023
Arrived on site for refrigerator not making ice. Upon arrival confirmed customers issue was unit not dispensing ice properly. Found unit making ice as designed. Found auger yoke was loose from auger and not rotating bucket. Tightened yoke and retested dispenser on crushed and cubbed. Found unit dispensing as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Cedar Park, TX 78613
Kimo
Job Details: 05/30/2023
Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I found that refrigerator would turn itself on and off rapidly. I checked voltage and polarity at the wall and found that it was good. I replace the control and updated further inspection I found that the doors where not closing properly causing warm air to flow into the unit causing condensation and temperature issues. I adjusted the door as leveled the unit and found that the doors sealed up like normal and now the unit is no longer turning itself on and off and should begin cooling as normal as well.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78749
Kevin
Job Details: 05/30/2023
"Arrived on site and inspected dryer and found this place is on but its not showing any information. Unplugged dryer and allowed it to power off completely for one minute before reconnecting plug. Dryer is now working properly. It is heating correctly but airflow is showing completely restricted on airflow meter, Took pictures. Showed customer how a sheet of copy paper will not stay on lint screen because there is no suction. Removed the vent hose and showed them how copy paper will now stay in place. Recommended that they have a service clean the vent to the exterior of the home before dryer is used again to prevent damage to dryer, Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Spicewood, TX 78669
Kevin
Job Details: 05/30/2023
"Arrived on site and replaced tub ring per service pointer, also replaced gear case and slider diagnosed by a previous technician. After replacement customer load of towels and found they were still wrapping it around the agitator. Explained how this is no longer the correct method and showed them correct loading For this model, Washer is now quiet during education, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrew
Job Details: 05/30/2023
"Arrived on site to test unit for frosting/freezing things in RC. Found RC door gasket not sealing properly on top left corner. Verified thermistors were in range. No excessive build up on evap. Control recognizing switch positions, heating element engaging properly and thermistors passed diagnostics. Formed gasket with heat gun. Advised to leave door closed for 2hrs to allow gasket to cool down and hold shape of cabinet. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED8630HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 05/30/2023
Arrived on site to test unit for tapping sound. Found pedestal was vibrating with cabinet. Installed pads where pedestal mounts to unit. Noise no longer present. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/30/2023
Arrived on site to test unit for no lights. Replaced all modules per special project. Unit now working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/30/2023
Arrived on site and replaced previously diagnosed recirculating pump. Unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EBS02
Near Georgetown, TX 78628
Gerry C
Job Details: 05/30/2023
"KBFN502EBS02 Arrived to inspect lights out within FC and RC chambers. Per Technical Service Pointer #: W11606409 Rev G, Special Project #: S84638, I removed and replaced all lights and tested. All interior lights resumed normal operation. The customer inquired into a vibration noise that could be hear from the upper unit cover. I removed the cover and adjusted the spring retainers and could not recreate the vibration after the adjustment. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Dripping Springs, TX 78620
Luis
Job Details: 05/30/2023
"Arrived on site for cooling issue. Checked evaporator no signs of uv dye,removed compressor cover found uv dye in service port of drier. Replaced drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10143759 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78731
Paul
Job Details: 05/30/2023
Arrived onsite for a refrigerator to possibly replace previous diagnosed parts. The tenant had the unit defrosted enough to gain access to the evaporator. I gained access and found the pin connector on the brown wire to the defrost heater was never locked into the molex connector and was backed out not allowing voltage to the heater. I snapped the pin connector in place and it locked into the molex connector. I made sure all other connections were good and ran a forced defrost. The unit was working as designed. I defrosted the coil. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78759
Paul
Job Details: 05/30/2023
"Arrived onsite for a refrigerator that stopped making ice and stopped dispensing water again. The customer said it stopped for three days and over the weekend but when they came home on Monday the ice bin was full again. I found the RC at 38 degrees and the sealed system was off. I tested water and ice finding them both working. I replaced the filter housing and the main control. If the customer calls back we need to order W11512399 valve, W11623068 UI, and W11025794 wire harness."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Jarrell, TX 76537
David Z
Job Details: 05/30/2023
"Arrived on site to diagnose dryer not heating. On further inspection of unit found thermal fuse blown due to blocked vents. Unit vents fine with hose detached, but is clogged and blowing back when it's plugged in. Advised customers they must have their vents cleaned as they are completely obstructed. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Buchanan Dam, TX 78609
Lou
Job Details: 05/30/2023
"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that when the unit is on it sounds like some screws are inside the unit somewhere. I tested the unit and once it was on, I could hear what sounded like debris bouncing/moving around inside. I disassembled the unit and inspected the rollers and tension pulley and checked to see if there was any debris inside the blower housing. I found the back left roller axle was not secured and was sagging and caused the roller to wear much quicker. Also found the belt was beginning to fray as the drum was tilted on the left side due to the left axle. I tightened the axle and removed and replaced the rollers (2), tension pulley and belt and reassembled. Retested and the unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78750
Paul
Job Details: 05/30/2023
Arrived onsite for a microwave making a whistling sound. The customer stated it doesnt make a whistle sound but more like a high pitched noise. The customer stated that when it happens it usually only last a few seconds. The customer and I ran the microwave multiple cycles and could never duplicate the noise. The customer is going to try and record the sound if it continues to happen. I advised the customer to push on the door if it happens again to see if the noise Id door switch chatter. At this time all is working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Buchanan Dam, TX 78609
Lou
Job Details: 05/30/2023
"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and found when the motor turns on, it is not turning the drum. The motor is making a humming noise and if I turn the drum by hand, the unit will operate properly. I removed and replaced the motor and blower wheel and retested and unit is operating as designed. Once I had the unit reassembled, I retested and it continues to operate as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Cedar Park, TX 78613
Paul
Job Details: 05/30/2023
"Arrived onsite for a washer that is still leaking. The unit is stacked. I ran two quick wash cycles, one with detergent and an extra rinse and the unit never leaked. I found no signs of water trails around the machine. I called techline and spoke with Austin SR#7736345598 and gave him my findings. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Spicewood, TX 78669
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSG244LS2
Near Spicewood, TX 78669
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for unit leaking from a corner. Test unit and found spray arm hitting plates and making unit spray arm get stuck making unit leak. Lifted upper rack up test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model KSEB900ESS
Near Briarcliff, TX 78669
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for broken glass. Replaced glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LL2
Near Lakeway, TX 78734
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for unit giving F8E4. Found water in float. Removed water and replaced gasket. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Austin, TX 78747
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for glass getting hot and other parts of the range getting hot when oven is on. Showed customer the temp that the range can get too when oven on. Job complete.