Service History 1632 - Appliance Express

Near Austin, TX 78702

Luis

Job Details: 11/16/2018

REFRIGERATOR GE GSE25GSHECSS "Arrived on site for failed compressor. Removed failed compressor and filter drier,installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"

Near Austin, TX 78744

Luis

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for fresh food door not leveled with freezer door. Adjusted level screw removed kick plate adjusted front wheel checked doors both level

Near Austin, TX 78717

Jerry C.

Job Details: 11/16/2018

DISHWASHER KITCHENAID KDTE104ESS1 KDTE104ESS1 Arrived to inspect wash issues. I found the spray arms were completely plugged with debris and I removed it from all three arms and tested. The unit resumed normal operation and I advised the customer to try a different type of dishwasher detergent. Warranty service applied due to recent prior service. No leaks observed during service.

Near Austin, TX 78729

Paul

Job Details: 11/16/2018

RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for the range to replace the previous diagnosed defective parts. I replaced the control panel faceplate. The new faceplate has no dents and looks good. Call complete.

Near Georgetown, TX 78633

Jonathan S

Job Details: 11/16/2018

MICROWAVE WHIRLPOOL MMV4205DS0 "Arrived on site and found no answer on door. Called customer, no voicemail available. Contact office (SC). Tag door at 5:47."

Near Georgetown, TX 78628

Jerry C.

Job Details: 11/16/2018

OVEN KITCHENAID KEBC107KSS0 KEBC107KSS0 Arrived to inspect broken glass. I found the inner Glas panel cracked and required replacement. I removed and replaced the panel and tested. Operational test we good.

Near Georgetown, TX 78633

Jonathan S

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL ED5FHEXVS04 Arrived on site for frost in freezer. Customer stated that when dispensing ice that it will get stuck and not stop dispensing. Performed diagnostics and gained access to dispenser. Inspected dispenser assembly and found ice guide broken and casing ice lever to get stuck in on position. Will need to replace ice guide to complete repair. Schedule return for Tuesday the 20th.; ordrng 1 WP2180224 (ICE GUIDE)

Near Austin, TX 78758

Wesley

Job Details: 11/16/2018

COOKTOP WHIRLPOOL ACR4303MFW2 Arrived on site and found unit operating as designed. Advised customer on standards.

Near San Marcos, TX 78666

Robert

Job Details: 11/16/2018

WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of washer not starting. Found lid lock not working. Washer will not start until lid is locked need lid lock to repair washer ; ordrng 1 W10838613 (lid lock assembly)

Near Round Rock, TX 78681

Jerry C.

Job Details: 11/16/2018

DISHWASHER WHIRLPOOL WDT750SAHZ0 WDT750SAHZ0 Arrived to inspect unknown failure. I found the issue was with the dispenser. The lid had broken and would not open or close correctly. Office to order dispenser. No leaks observed during service. ; ordrng 1 W10861000 (detergent dispenser)

Near Austin, TX 78739

Luis

Job Details: 11/16/2018

REFRIGERATOR KITCHENAID KFIV29PCMS02 Customer has an extended warranty with Lowe’s gave customer the #

Near Round Rock, TX 78665

Tyler B.

Job Details: 11/16/2018

RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for heat complaints, found sensor out of spec, R&R sensor and calibrated unit and tested good, no gas leaks on site"

Near Austin, TX 78739

Luis

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for broken heater on fill tube. Removed door and ui,installed new fresh food door transferred all components to new door installed ui powered unit on tested ui operation good"

Near Austin, TX 78735

Luis

Job Details: 11/16/2018

FREEZER WHIRLPOOL KBSN608ESS01 Arrived on site for freezer drawer issue. Found damaged tab on drawer cover. Installed new gasket cover tested drawer operation unit working as designed.

Near New Braunfels, TX 78130

Diego G.

Job Details: 11/16/2018

OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.

Near New Braunfels, TX 78130

Diego G.

Job Details: 11/16/2018

Near New Braunfels, TX 78130

Diego G.

Job Details: 11/16/2018

Near San Marcos, TX 78666

Robert

Job Details: 11/16/2018

COOKTOP WHIRLPOOL WFE515S0EB1 "Arrived on job to replace switch and burner. Switch shorted and burned burner shorted and porcelain cracked. After replacement of parts test, operation normal."

Near Niederwald, TX 78640

Leonardo

Job Details: 11/16/2018

OVEN WHIRLPOOL WOD51EC0AB05 Arrived on site to test unit for liner being damaged. Took pictures and talked to whirlpool. Send picture to tech support and per whirlpool tech damaged was not caused by the unit. Job complete File#7723439887

Near , TX 78748

Leonardo

Job Details: 11/16/2018

OVEN WHIRLPOOL WGE745C0FS00 Arrived on site to test unit for oven not heating correctly. Test unit and found upper and lower sensor opened error codes. Replaced sensors and found board not closing relay for lower bake. Replaced control test unit and unit test good job complete unit heating correctly.

Near Martindale, TX 78655

Robert

Job Details: 11/16/2018

RANGE WHIRLPOOL WFE505W0HW0 Arrived on job to replace cooktop. Cooktop ordered wrong color needed to be white. Ordered new cooktop in white ; ordrng 1 W11175877 (COOKTOP)

Near Austin, TX 78757

Luis

Job Details: 11/16/2018

REFRIGERATOR FRIGIDAIRE FFHT2126LW2 Arrived on site for door not sealing found door not fully closing. Adjusted door hinge added washer checked door operation good fresh food door sealing correctly

Near New Braunfels, TX 78132

Diego G.

Job Details: 11/16/2018

MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )

Near New Braunfels, TX 78132

Diego G.

Job Details: 11/16/2018

Near New Braunfels, TX 78132

Diego G.

Job Details: 11/16/2018

Near New Braunfels, TX 78132

Diego G.

Job Details: 11/16/2018

OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !

Near New Braunfels, TX 78132

Diego G.

Job Details: 11/16/2018

Near New Braunfels, TX 78132

Diego G.

Job Details: 11/16/2018

Near Kyle, TX 78640

Kevin

Job Details: 11/16/2018

WASHER MAYTAG MVWC415EW0 "Arrived on site and inspected water down drain pump has failed, actuator will not set on spin, and capacitor will not start motor. Replaced capacitor and actuator and motor wheel spin again that will need to bring back drain pump to complete repair. No water leaks from connections at time of service. Quoted customer TL200 parts are being covered by Whirlpool. Collected service fee.; ordrng 1 WPW10661045 (drain pump)"

Near Belton, TX 76513

Steve C.

Job Details: 11/16/2018

DRYER WHIRLPOOL WED7500GC0 Arrived on site to replace the repair kit due to the belt is broken. Replaced the kit and tested the unit. Unit works properly and advise customer to clean air vents every six months.

Near Salado, TX 76571

Steve C.

Job Details: 11/16/2018

WASHER WHIRLPOOL WFW95HEXL2 Arrived on site for the unit has the error code F8e1. Tested the unit and found the hot water solenoid is clogged on the valve. Replaced the valve and tested the unit. Unit works properly and all water connections were dry at the time of service. Customer still under the one year warranty.

Near Hutto, TX 78634

Wesley

Job Details: 11/16/2018

WASHER WHIRLPOOL MVWX655DW1 Arrived on site and replaced burned out Drain pump. Unit is now operating as designed.

Near Hutto, TX 78634

Wesley

Job Details: 11/16/2018

DRYER MAYTAG SDE515DAYW Arrived on site and reinstalled dryer belt to repair. All else checks is good. Leveled unit as well. Belt was dislodged.

Near Burnet, TX 78611

Jonathan S

Job Details: 11/16/2018

WASHER GE GTW460ASJWW "Arrived on site for washer not operating. Found unit not installed, connected power and installed drain to bucket. Performed diagnostics mode and found error code for lid lock and inlet valve. Started unit in normal mode and would not advance cycle. Tested door lock resistance and found none. Replaced lid lock and tested unit in normal spin mode and unit advanced cycle. Tested inlet valve resistance and found within range. Inspected valve screen and found cold water valve screen clogged, cleaned screen. All tested good, no water to unit at time of service."

Near Jarrell, TX 76537

Steve C.

Job Details: 11/16/2018

RANGE HOTPOINT RB526DP1BB "Arrived on site for the unit cooktop is not working properly. The tenant advised that the left rear burner will make electrical popping noise. Tested the unit and found the receptacle for the left rear burner has shorted out and also shorted out the element for the left rear burner. Also the burner “on” is continuously on and will not turn off. Found the left rear switch is shorted out and will need to be replaced. Quoted the customer for the switch, lr block , element and labor. Office will need to contact the landlord and get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 WB17T10006 (block ) and 1 WB24T10027 (inf switch cntl 8" LR) and 1 WB30K10021 (range 8 surface elem )"

Near Georgetown, TX 78628

Tyler B.

Job Details: 11/16/2018

WASHER GE GHWN4250D1WW "Arrived on site for water standing in unit, found valves leaking, R&R valves and tested good. No leaks on site"

Near Jarrell, TX 76537

Steve C.

Job Details: 11/16/2018

OVEN GE PHB925ST1SS Receive the part and verified with LS and JC and advise the wire harness is incorrect. Will need to put into research and reschedule the customer.; ordrng 1 RESEARCH (MAIN HARNESS)

Near Georgetown, TX 78633

Lou

Job Details: 11/16/2018

DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I placed the unit in diagnostics to test and found error codes FrE3 ad F7E1. I cleared the codes and continued with testing. During testing, I found that the motor did not run (F4E3). At the end of diagnostics, using s cup of water, I poured it on the element and found that it sizzled. I removed and replaced the sump/motor assembly and tested again. The unit operated as designed. No water leaks observed during service, job completed."

Near Leander, TX 78641

James

Job Details: 11/16/2018

REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found no water getting to ice maker in freezer. Found water line frozen due to the heater was not plugged in to harness. Used steamer to that the ice from the line and plugged the heater in and cleared the water line. Unit working properly and all water connections dry at time of service. Job complete

Near Round Rock, TX 78664

Jerry C.

Job Details: 11/16/2018

REFRIGERATOR GE DTS18ICRDRWW "DTS18ICRDRWW Arrived to instal parts. I removed the sealed compressor and installed the replacement, with the dry drier and service port. I found and corrected a low side leak and then completed vacuuming and charging. The unit cooled as designed, operational test good, no leaks observed during service."

Near Round Rock, TX 78664

Paul

Job Details: 11/16/2018

WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer that does not get the clothes wet in the wash cycle and the lid does not lock in the wash cycle. I tested the washer with ms with the unit loaded with a load of blankets and towels. I bypassed the lid switch and left the lid open so ms could see what the clothes do during agitate and explained how they move across the wash plate to clean the clothes. Ms stated that the use and guide manual stated the unit should lock in the wash cycle and the Home Depot rep stated it should lock in the wash cycle. I explained to ms that on the new machines the unit will not lock until it gets to the rinse and spin cycle but I explained that I would call techline to verify this. I called techline and spoke with Dustin about the lid lock. File# 7723384371. Dustin said that I was correct and it locks when it gets to the rinse and spin cycle. I went over all the selections on the washer and explained what happens in each selection with ms. The unit

Near Austin, TX 78728

Paul

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived onsite for the refrigerator with product freezing in the FC. Ms stated the dispenser stops working sometimes. I found the dispenser working at this time but the water was at almost a freezing temperature. I found the diffuser not closing in test three causing food to freeze in the RC and suspect this is causing the water lines at the filter housing to freeze up. I replaced the diffuser and tested the unit. The diffuser is working as designed. There were no water leaks present at the time of service. Call complete.

Near Georgetown, TX 78628

Tyler B.

Job Details: 11/16/2018

REFRIGERATOR MAYTAG MSD2554AR "Arrived on site for unit popping breaker. Plugged in unit, unit fired right up, found 1.1 A draw at compressor. Found compressor harness 80% plugged in re plugged clip. And still running fine. Could not duplicate"

Near Austin, TX 78704

Leonardo

Job Details: 11/16/2018

DISHWASHER WHIRLPOOL KDTE334GPS Arrived on site to test unit for no power. Test u it and found outlet getting 120 checked junction box and found white wire loose from wire nut. Secured connection test unit and unit test good no leaks present at this time.

Near Austin, TX 78703

Leonardo

Job Details: 11/16/2018

DISHWASHER WHIRLPOOL KDTM404ESS1 Arrived on site to test unit for unit not washing correctly. Test unit and found not enough water going in to unit. Found bad valve and bad element. Replaced valve 2 and element .Test unit no leaks present at this time and unit filling with plenty of water. Job complete

Near Leander, TX 78641

James

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and tested operation. Found temp in freezer set to -5 but only getting down to 21 degrees. Found fresh food set at 33 and found to be at 35. Ran test 4 to test fans and sealed system. Found that rc compartment is functioning properly and fc compartment will begin to develop a frost patterns and then it recedes back to cap tube. Found that the compressor was not ramping up to high speed during testing and installed a new control. Compressor now ramps up but no change in frost pattern. Unit has indication of a weak compressor or low charge as customer has stated that the unit began to lose efficiency with in a few days of installation. I will need compressor, uv drier, process stub and fresh food evaporator upon return visit. Please allow 3 hours for repair. ; ordrng 3 CNOTE (3 HOURS)s and 1 TJ90SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer-UV)"

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 11/16/2018

MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived on site to install previous diagnosed parts. Gained access to high voltage side. Removed burnt transformer, capacitor, magnetron and diode. Went to install unit and found damper not allowing to open, due to exhaust vent insulation. Made minor adjustment to damper to allow to open and close. Tested microwave heating operations. All tested good."

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 11/16/2018

DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived on site to install previous diagnosed part. Installed door panel and tested. All checks good, no water leaks present."

Near Round Rock, TX 78681

Jerry C.

Job Details: 11/16/2018

WASHER WHIRLPOOL WTW8800YW0 "WTW8800YW0 Arrived to inspect noise. I found the suspension rods worn and allowing excessive vertices movement of the tub assembly. I removed and replaced the suspension and tested the unit. Operational test good, no leaks observed during service."

Near Georgetown, TX 78628

Tyler B.

Job Details: 11/16/2018

WASHER LG WM2350HWC Arrived on site for wash complaints found inlet valve surging. Needs new inlet valveValve; ordrng 1 5221ER1003A (INLET VALVE)

Near Austin, TX 78745

Kevin

Job Details: 11/16/2018

WASHER AMANA NTW4516FW2 "Arrived on site and sent washer into diagnostic cycle and found error code for Long fill , found cold water valve is blocked by sediment and after clearing water flow has returned. Found that washer is plugged into a power strip Sharing an outlet with other items, explained to customer that this can cause washer to be erratic, As they are susceptible to electronic noise. Documented call with tech line SR7723441913"

Near Georgetown, TX 78628

Tyler B.

Job Details: 11/16/2018

DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site for broken rack, found wrong model and supllied wrong adjuster ordering correct adjuster ; ordrng 1 WPW10195417 (wheel) and 1 WPW10546503 (adjuster)"

Near Georgetown, TX 78633

Jonathan S

Job Details: 11/16/2018

DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for dishwasher leaking. Customer had unit pulled out and water disconnected. He stated he was not able to get it connected without it leaking. Inspected unit and found inlet valve mounting bracket was broken and connector was pulled. Found no loop in drain line and unit was possibly getting back flow water. Inspected terminal connector on valve and was able to repair. Frond washer deformed in water supply line, removed washer and replaced with new one. Corrected drain line and installed unit. Performed diagnostics mode, found error code 10-1 dispenser fault, 6-6 cold water interning unit and 5-1 door latch fault. Monitor unit while in diagnostics mode. No water leakage. Removed panel and looked for traces of water, none found. Ran test cycle agin. All tested good, no water leaks present. Spoke with customer on soap usage and proper way to load unit. (DW245) Service and labor $169.99 -10% for military discount plus tax $12.62. Total fo

Near Austin, TX 78745

Kevin

Job Details: 11/16/2018

WASHER MAYTAG MTW6700TQ1 "Arrived on site and found drain pump has failed, after replacing drain pump all function has returned to washer. No water leaks from connections at time of service, job complete."

Near Leander, TX 78641

Lou

Job Details: 11/16/2018

OVEN WHIRLPOOL WOD93EC0AS05 "arrived on site to inspect drawer below oven too hot. Upon further inspection, using my thermalcouple, I placed my thermal lead at the middle of the center rack to test temps. I pressed Bake at 350 and pressed start. While testing, I felt the vent to verify it was venting correctly and it was. At the 350 beep (Preheat Standard multi rack) my temp reading was 360. The vent continued to work as designed. The air coming out was appropriate. I advised the customer that the unit vents from the bottom and will continue to vent until the unit cools down. I advised that the drawer and it’s contents may get hot to the touch due to the venting airflow. I provided tips for use and care for the unit. Job completed."

Near Leander, TX 78641

Lou

Job Details: 11/16/2018

COOKTOP WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop flames height. Upon further inspection, the customer advised that the unit is not heating the food properly. I tested all four burners and all four flames were the appropriate height. The customer advised that they had some soup that boiled over and they feared that it leaked inside the unit. Using my boards, I lifted the unit from its place and sat it on the boards so I could remove the top. Once I remove the top, I found a large amount of debris is the bottom of the unit and in the back left burner. I cleaned the back burner and the customer cleaned up the bottom. I placed the unit back into its place in the countertop and tested the burners again. All four burners operated as designed. I did adjust the front left simmer burner due to the flame being a little too high. No gas leaks observed during service, job completed."

Near Leander, TX 78641

James

Job Details: 11/16/2018

DISHWASHER GE PDT855SSJ0SS Arrived on site to install new drain pump. Upon further inspection I found the jumper pins on the control were set to a different model. Corrected jumpers and tested. Found unit working but door not latching consistently due to installation. I was unable to remove unit to adjust feet as it is stuck in the cabinet. Instructed customer of issue and recommended having a contractor correct the installation to allow door to close and latch properly. All water connections dry at time of service. Job complete

Near Austin, TX 78731

Luis

Job Details: 11/16/2018

REFRIGERATOR KITCHENAID KSCS25FKSS01 Arrived on site for no ice. Ran icemaker through a harvest icemaker passed no water entering icemaker. Ran voltage to valve solenoid not energizing diagnosed failed water valve. Part is discontinued will notify AUTHO .; ordrng 1 2199838 (VALVE DISCONTINUED )

Near Leander, TX 78641

James

Job Details: 11/16/2018

DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site and tested operation. Found sump not pushing enough water for upper spray arm to function properly. Installed new sump and motor and tested operation. Unit working properly and all water connections dry at time of service. Job complete

Near Austin, TX 78745

Kevin

Job Details: 11/16/2018

WASHER MAYTAG MVWC565FW1 "Arrived on site found customer is experiencing washer is filling up two random levels, did not find any saved error codes. Replace control board to replace pressure sensor, ran a calibration cycle and all functions in manual and everything is working properly. Insured tub in basket are leveled and centered, No water leaks from connections at time of service, job complete"

Near West Lake Hills, TX 78746

Kevin

Job Details: 11/16/2018

WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and ran a diagnostic cycle and did not find any leaking, started washer on a cleaning cycle and 10 minutes and they’re still no leaking. With customers permission left rear and top panel off of the machine so customer can get a better idea where water is coming from. Customer will call back into office and they have more information, job complete"

Near Wimberley, TX 78676

Brandon

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of freezer light and top fresh food lights not working. Found bad freezer light module, I replaced module, unit tested good. Collected payment on check. Module 80.34Service 149.99"

Near Round Rock, TX 78681

Tyler B.

Job Details: 11/16/2018

DRYER WHIRLPOOL WED4815EW1 "Arrived on site for complaints of gap in between panel and drum. Found bottom roller locks fell off, R&R repair kit and tested good"

Near Leander, TX 78641

James

Job Details: 11/16/2018

DRYER MAYTAG MEDX655DW "Arrived on site and tested operation. Found dryer would not start due to a failed exhaust thermal fuse. Installed new fuse and tested. Found that element heating even when temp,switch set to air. Also found that the rollers have worn and drum is not sitting properly in unit. Due to the excessive heating of the element it will require replacement as well. ; ordrng 1 279838 (element,heater) and 1 4392065 (dryer repair kit) and 1 W11230567 (TEMP SWITCH ) and 1 WP3392519 (fuse-thrml)"

Near Leander, TX 78641

James

Job Details: 11/16/2018

MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and found glass of bulb has broken free from base. Attempted to replace holder and found that the harness has soldered itself to the holder. Upon further inspection I found the wrapper and base dented badly on the right side and I would have to drill out the screw head to remove the wrapper to replace the harness that is needed for repair. Unit will need new base, wrapper, main harness, holder and lamp to repair.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10245196 (base) and 1 W10845689 (wraper-cab) and 1 W10872453 (harns-wire)"

Near Round Rock, TX 78665

Tyler B.

Job Details: 11/16/2018

DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for no drying, found element and fuse good, found control not sending voltage to heater, R&R control and tested good no leaks on site Control

Near Blanco, TX 78606

Brandon

Job Details: 11/16/2018

WASHER WHIRLPOOL MAH4000AWW "Arrived on site to replace drain pump that customer had, I replaced pump unit tested good.

Near Dripping Springs, TX 78620

Brandon

Job Details: 11/16/2018

DRYER WHIRLPOOL WED75HEFW0 "Arrived on site to replace control panel on dryer, I replaced control panel, unit tested good.

Near Copperas Cove, TX 76522

Arthur B.

Job Details: 11/16/2018

OVEN MAYTAG MEW6630DDB "Arrived onsite for customer complaint of wall oven broil not coming on. Tested unit and found control would come on and then go blank. Also could hear blower making loud squealing noises. Unit will need new control, fan blower and sensor to complete repair. R/S customer for Monday 11/19. ; ordrng 1 12001656 (sensor,ovn) and 1 WP8507P323-60 (cntrl-elec)"

Near Marble Falls, TX 78654

Thomas L.

Job Details: 11/16/2018

DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for poor drying conditions. Tested unit in diagnostics and dispenser has failed. Customer selected the return date and has paid in fall. Water connections were all dry.; ordrng 1 W10861000 (detergent dispenser)

Near Austin, TX 78735

Leonardo

Job Details: 11/16/2018

DISPOSAL WHIRLPOOL GC1000PE4 Arrived on site to test unit for disposal leaking. Test unit and found unit leaking from bottom. Replaced disposal test for leaks no leaks present at this time job complete.

Near Austin, TX 78735

Leonardo

Job Details: 11/16/2018

COOKTOP WHIRLPOOL UXB1200DYS Arrived on site to test unit for fan not shutting off. Test unit and found bad switch. Base on the model no parts are available.

Near Austin, TX 78737

Leonardo

Job Details: 11/16/2018

OVEN WHIRLPOOL WOS92EC0AS04 Arrived on site to replaced board. Replaced board test unit and bake working but unit losing power. Test unit and found unit losing power to the whole unit. This is the second unit in the house. Whirlpool replaced the oven with this one because old oven was doing the same thing. Advised customer to call electrician to check the wire in the wall. Job complete

Near Austin, TX 78730

Cliff

Job Details: 11/16/2018

REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace harness and defrost evaporator for refrigerator. Defrosted evaporator and replaced harness and tested unit. Found I was functioning properly at this time. Added $30 to original quote for time to defrost excess of ice on evaporator. No leaks were found after services were performed.

Near Copperas Cove, TX 76522

Arthur B.

Job Details: 11/16/2018

REFRIGERATOR GE GSH25JSXLSS Arrived onsite for customer complaint of SxS refrigerator not dispensing water in front. Removed water line to door to check water valve. Found water is flowing. Blew into water line in door and found no flow. Used steamer to remove blockage and could not clear clog. Advised that clog is within water line in door. Door would have to be replaced since no part is available for replacement. AHS will be in contact with customer. All water connections were dry at time of service.

Near Copperas Cove, TX 76522

Arthur B.

Job Details: 11/16/2018

DRYER WHIRLPOOL WED9550WW1 "Arrived onsite for customer complaint of dryer shutting off and getting error code F70. Ran service diagnostics and found error code F70 (Communication Error). Found control board faulty. Removed top and removed defective control. Installed new replacement. Reassembled. Tested unit. Unit comes on, heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service."

Near The Hills, TX 78738

Brandon

Job Details: 11/16/2018

ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of water leak, I could not find a leak externally, found leak coming from water filter housing. ; ordrng 1 W10555394 (housing) and 1 W10678299 (tube) and 1 W10678300 (tube) and 1 W10776033 (tube-water)"

Near Killeen, TX 76543

Arthur B.

Job Details: 11/16/2018

RANGE WHIRLPOOL WFE715H0ES0 Arrived onsite for customer complaint of freestanding range RF/LR elements not cycling. Removed back panel and found both switches with burn spots. Removed and replaced both switches and reassembled. Tested all elements. All now work as intended. No other issues found.

Near Harker Heights, TX 76548

Arthur B.

Job Details: 11/16/2018

COOKTOP GE JP356SM3SS Arrived onsite for customer complaint of cooktop glass cracked. Inspected crack and found crack is not affecting use of unit. This is considered a cosmetic damage and AHS will not cover. No other issues found. If customer has question to call AHS.

Near Killeen, TX 76549

Arthur B.

Job Details: 11/16/2018

RANGE GE JB850SP2SS Arrived onsite for customer complaint of freestanding range LF element not coming on. Lifted cooktop and found LF element coil has shorted. Removed and replaced LF element and installed new replacement. Reassembled and tested. LF element comes on as intended. No other issues found.

Near Austin, TX 78703

Luis

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for faulty diffuser. Removed failed diffuser installed new diffuser assembly ran diagnostics all test passed unit working as designed.

Near Austin, TX 78703

Luis

Job Details: 11/16/2018

ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site for cover falling off, found cover constantly falling off. Installed cover secured cover with screws tested operation of door cover no longer falling off"

Near Leander, TX 78641

James

Job Details: 11/16/2018

COOKTOP WHIRLPOOL G7CE3635XS01 Arrived on site and installed new knobs. Unit working properly. Job complete

Near Cedar Park, TX 78613

Lou

Job Details: 11/16/2018

DRYER WHIRLPOOL WED75HEFW1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the drum and bulkhead due to the front drum seal damaged and the drum was rubbing metal on metal with the bulkhead which cause the drum to burn itself in two under the seal. I tested the unit and it operated as designed. No lint observed during service, job completed."

Near Nolanville, TX 76559

Arthur B.

Job Details: 11/16/2018

MICROWAVE WHIRLPOOL RMC305PVS01 Arrived onsite for customer complaint of wall microwave not heating recurring issue. Tested unit with microwave safe test light and found no lights illuminated. Unit’s magnetron is defective. Ordering magnetron and R/S for Saturday 11/17 per KC approval. No other issues found.; ordrng 1 W10245183 (magnetron) and 1 WPW10687786 (diode)

Near Austin, TX 78717

Lou

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL WRS537SIAB00 "arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, using an empty cup I attempted to get ice from the dispenser. The dispenser motor came on but I could not hear the the ice being moved around to be dispensed. I looked up inside the dispenser and could see that the ice bin auger was turning intermittently. I removed the ice bin ad found ice built up on the motor coupling. I removed the ice and removed ice from the ice bin coupler and put the ice bin back. I tested the ice dispenser ad it operated as designed. No water leaks observed during service, job completed."

Near Austin, TX 78739

Leonardo

Job Details: 11/16/2018

OVEN GE JKP27WOT1WW Arrived on site to test unit for bake not working. Test unit and found board not responding. You put it on bake and it turns off the cycle. Will need to order new board part is NLA WB27K5190. ; saved tckt

Near Leander, TX 78641

Lou

Job Details: 11/16/2018

DISHWASHER KITCHENAID KDTE254ESS2 "arrived on site to inspect dishwasher filling with water and not draining while not turned on and leaking. Upon further inspection, the customer advised that while the unit is not turned on, it will fill with water and sometimes leak. The first thing I checked for was to see if the customer had a reverse osmosis system under the kitchen sink and there is one. I found that the osmosis system is connected to the disposal along with the dishwasher drain hose. I advised the customer that Whirlpool does not approve of osmosis systems being connected at the disposal along with the drain tube due to back flow from the osmosis system into the dishwasher. I drained the water from the dishwasher by turning the drain pump on. Once t(e water was out of the unit, I placed it in diagnostics to test and error code F6E4–float switch open. I cleared the code ad continued with testing. The unit operated as designed with no error codes at the end of testing. I advised

Near , TX 78641

Lou

Job Details: 11/16/2018

RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range trim coming off oven door. Upon further inspection, I found that the left side door trim was broken. I removed and replaced the trim and tested the unit and it operated as designed. No gas leaks observed during service, job completed."

Near Georgetown, TX 78628

Lou

Job Details: 11/16/2018

WASHER WHIRLPOOL WTW4816FW2 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the spin basket due to the top of the basket separating from the bottom portion and during wash/spin, the top of the basket was banging against the sides of the cabinet. I tested the unit and it operated as designed. No water leaks observed during service, job completed."

Near Round Rock, TX 78665

Wesley

Job Details: 11/16/2018

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and found sump and motor assembly dead. Replaced. Nit is now operating as designed.

Near Round Rock, TX 78665

Wesley

Job Details: 11/16/2018

OVEN WHIRLPOOL SF368LEPQ2 "Arrived on site and replaced valve. Now unit is operating as designed. All checks good,"

Near Austin, TX 78717

Lou

Job Details: 11/16/2018

DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher rubber pieces damaged. Upon further inspection, I found that the cabinet seal is damaged on both the left and right side where the side mounts are screwed in to the cabinet. I am ordering the cabinet seal and due to this hose being vacant, office to schedule return service. No water leaks observed during service. No one available to sign for receipt.; ordrng 1 W10864081 (seal)"

Near Round Rock, TX 78665

Wesley

Job Details: 11/16/2018

MICROWAVE GE JVM1740DP1WW Arrived onsite and replaced coupler. Unit checks good.

Near Lakeway, TX 78734

Cliff

Job Details: 11/16/2018

DISHWASHER WHIRLPOOL DU1055XTSS2 Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found plug for dishwasher drain not removed from garbage disposal. Removedthe plug and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Austin, TX 78732

Cliff

Job Details: 11/16/2018

DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to diagnose a dishwasher that is not starting. Tested unit and found failed pump and motor assembly. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Austin, TX 78732

Cliff

Job Details: 11/16/2018

OVEN JENN-AIR JJW2430DP01 Arrived on site to diagnose and oven that has a light that is turning on by itself. Tested unit and found user interface malfunctioning. Replaced user interface and verified version 14 on UI through diagnostics. No further repairs are needed at this time and all is working properly.

Near Austin, TX 78734

Cliff

Job Details: 11/16/2018

REFRIGERATOR WHIRLPOOL KSSC48QMS00 "Arrived on site to replace compressor and evaporator for refrigerator. Upon trying to raise leveling legs on unit to remove unit for service found a left front leveling leg stripped out and will not turn. Homeowner will need to find a way to makes the unit removable prior to return trip. Left side support assembly will need to be replaced as well as previously diagnosed components. Second technician will be needed to assist in replacing left side support. Office will need to contact American home shield and have them provide additional authorization for second man and support assembly, and sent return date for three hour job at two technicians.; ordrng 1 CNOTES (3 HOUR/2MAN JOB) and 1 W10860229 (support)"

Near Canyon Lake, TX 78133

Diego G.

Job Details: 11/16/2018

WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site. Replace dispenser assembly and water valve. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"

Near Canyon Lake, TX 78133

Diego G.

Job Details: 11/16/2018

WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site. Replace dispenser assembly and water valve. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"