We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Wesley
Job Details: 06/02/2023
"Arrived onsite for refrigerator not cooling properly, found seal not contacting frame which had allowed frost build up in air channel. Corrected alignment and verified normal operation. Advised maintenance on findings. Al checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Round Rock, TX 78665
Vincent
Job Details: 06/02/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit making fan noises. Retrieved temps in FC 05? and RC 37?. Tested the fans and damper and fount that the damper was bad and making clunking noises. Replaced damper and ran test 3 and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
Lou
Job Details: 06/02/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the cabinet being badly damaged on the left side and the belt fraying, I removed and replaced the cabinet and transferred all parts from the old cabinet to the new. Installed a new belt and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed. No one available to sign for receipt."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leander, TX 78641
Maurice R
Job Details: 06/02/2023
Arrived onsite for water leak in the front left corner. Gain access to the bottom of the unit and saw water marks on the front of the unit. I replaced the dispenser and wiped the water marks off so if it happens again we can pin point where the water is leaking from. No water leaks detected during service.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Austin, TX 78744
Leonardo
Job Details: 06/02/2023
Arrived on site to test unit for fan making loud noise. Test unit and found fan blades hitting tape around flap. Secured tape test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS6
Near Austin, TX 78748
Leonardo
Job Details: 06/02/2023
Arrived on site to test unit for light not working. Test unit and found and light bulb. Replaced bulb test unit and unit test good job compete
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Austin, TX 78746
Scott
Job Details: 06/02/2023
"Arrived on site ,replaced control board . Ran test heat . Fan is running during the heating cycle now . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Austin, TX 78757
Scott
Job Details: 06/02/2023
"Arrived on site ,replaced vent ,gasket and cover . Ran diagnostics. Door in vent is closing during wash . No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78757
Scott
Job Details: 06/02/2023
"Arrived on site , replaced both 3rd rails . Ran test wash all checked normal. No water leaks detected at this time"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near New Braunfels, TX 78130
Andrew
Job Details: 06/02/2023
"Arrived on site to test unit for not completing cycles properly and water leaking. Found unit was not draining properly. Also found top center nozzle was not outputting any water. Found drain hose was excessively inserted in to drain pipe(about 30 inches). Cut hose back to recommended length per installation instructions, and leveled unit. Unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near New Braunfels, TX 78130
Andrew
Job Details: 06/02/2023
"Arrived on site to test unit for no ice dispensing. Found motor and yoke threads were stripped/damaged. Replaced yoke and motor, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Andrew
Job Details: 06/02/2023
"Arrived on site to test unit for not washing properly. Found error f4e3(motor not engaging). Verified motor receiving proper voltage. Replaced sump assembly, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near New Braunfels, TX 78132
Andrew
Job Details: 06/02/2023
"Arrived on site to test unit for not washing. Found error f4e3(motor not engaging). Cleared error and verified motor receiving proper voltage. Replaced sump and motor, unit now working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS00
Near New Braunfels, TX 78132
Andrew
Job Details: 06/02/2023
"Arrived on site to test unit for center burner flame issue and consistently clicking after ignited. Found wrong burner cap was installed. Swapped cap from center with RF burner, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Andrey
Job Details: 06/02/2023
"Arrived on site to test unit for no heat, tested unit found shorted cutoffs, replaced cutoffs and thermostat, unit is now heating,ran vent test and it passed, job completed"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near New Braunfels, TX 78130
Andrey
Job Details: 06/02/2023
"Arrived on site to test unit for freezing food in RC, tested unit found diffuser is functioning properly but items are frozen, found excessive gaps between liner and cabinet, sealed in gaps and replaced control and thermistor as precautionary and advised customer to monitor, at this time job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near New Braunfels, TX 78130
Andrey
Job Details: 06/02/2023
"Arrived on site to test unit for noise, tested unit found evaporator cap tube vibrating against evaporator cover, adjusted and assembled unit back together, noise is now gone, unit is running as designed, leveled unit, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near New Braunfels, TX 78132
Andrey
Job Details: 06/02/2023
"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over with no signs of defrost heater engaging, defrost unit and replaced thermistor, harness and control, tested unit heater is now engaging, unit developed a good frost pattern, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 06/02/2023
"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over with 2 inch of ice on the cover, defrost heater is not engaging inspected heater and found connection shorted, ordering heater with harness assembly, will need to replace heater, control, UI and thermistor on next visit,office to reschedule ; ordrng 1 W11650662 (Heater with harness assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Joe Z
Job Details: 06/02/2023
Arrived on site for not heating. Upon arrival test unit and is not heating.Ran vent test and air flow is poor for electric dryer.Checked polarity and is correct . Checked heating circuit and found thermostat is OL. All other components are good. Replaced thermostat and test unit . Unit is now heating correctly. Recommend that customer have vent cleaned to improve drying and further issues with thermostat. Unit is operating as designed Job complete ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76501
Jonathan M
Job Details: 06/02/2023
"John site for a refrigerator that is not cooling. Inspected unit and works area. Customer advised that both sides of increase in temperature, but it has remained cold in the lower portion of the freezer. Did confirm the customers complaint and found a defrost issue in the freezer section. Gained access to the control and checked resistance through the defrost sensor. Found it registering 48.7 k ohms of resistance (under -30?F temperature) indicating a failed thermistor. I check the heater and fan proper resistance. I did not have a thermistor on hand so will order the evaporator thermistor. Replaced the control and rescheduled the customer ; ordrng 1 WPW10384183 (Evap thermistor)"
We serviced a
GE DISHWASHER
Model GDF570SSF0SS
Near Austin, TX 78731
Wesley
Job Details: 06/02/2023
Arrived onsite for erratic behavior. Control beeping and the heater stayed on one time. Unit is operating properly at time of service. Reset unit and advised that ongoing issue would warrant a control replacement. ordrng 1 WD21X22276 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near New Braunfels, TX 78132
Andrew
Job Details: 06/02/2023
Arrived on site to test unit for no ice production. Found icemaker continuously running and not stopping. Recommend ice maker replacement. Customer stated she would contact when wanting to move forward with repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78728
Wesley
Job Details: 06/02/2023
Arrived onsite for not washing. Tested and found wash motor will not energize. Ordering sump and motor to repair. Office to reschedule. All else checks good. ; ordrng 1 W11025157 (Sump and motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Cedar Park, TX 78613
Maurice R
Job Details: 06/02/2023
"Arrived onsite for previously diagnosed parts. On inspection I tested the cap, magnetron and transformer. I then put the new fuse in and plugged it in and the fuse blew again. I then tested the door switches and the monitors switches and they were good I pulled the magnetron out in did a physical check to see if there was any burnt spot on it and in the wave guide. They both looked good. Informed the customers that we will be in contact with them next week.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Andice, TX 78628
Gerry C
Job Details: 06/02/2023
"WRS325SDHZ08 Arrived to inspect interior light issue and cooling in RC. I found the RC door switch had failed and required replacement. The damper appeared to work as designed and all other functions were present. I am suspicious the issue was wholly due to the switch, both electrical and preventing full door closure and we will need to instal the replacement prior to any other parts. No leaks observed during service. ; ordrng 1 W11123941 (Light Switch, RC) and 1 W11645127 (Diffuser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78704
Luis
Job Details: 06/02/2023
"Arrived on site for no cool. Removed evaporator cover found traces of oil on fresh food evaporator,ran test 4,during test 4-4 some frost forming then can hear moisture freeze exiting cap tube. Ordering a new evaporator,compressor,drier and 3 way valve. ; ordrng 1 W11505166 (Evaporator) and 1 W10779331 (Compressor) and 1 W11590197 (3 way valve) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 WPW10239732 (Frz evap) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Jarrell, TX 76537
David Z
Job Details: 06/02/2023
Arrived on site to diagnose refrigerator that is leaking water in the RC. Found water puddled under the deli drawers. Traced water back to a crack in the reservoir. Ordering new reservoir to resolve. Office to schedule SOP part. ; ordrng 1 W11566768 (Reservoir)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78745
Scott
Job Details: 06/02/2023
Arrived on site for washer not spinning out load . Ran diagnostics for wl sensor error . Ran test wash and unit timed out in spin cycle and kicked pump on . Ordering Control and lower harness if needed . No water leaks detected at this time. Call to set return ; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near West Lake Hills, TX 78746
Scott
Job Details: 06/02/2023
Arrived on site for noisy washer . Ran diagnostics and got secondary wash motor error . Ran test wash motor was sounding off . Ordering sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 W11416362 (Sump motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Kyle, TX 78640
Leonardo
Job Details: 06/02/2023
Arrived on site to test unit for unit sparking. Found unit sparking from support due to rack. Called Techline and will replaced support and touch up the paint. Office to reschedule SR#7736549234; ordrng 1 W10840759 (Support) and 1 Graytouchuppaint (Gray touch up paint)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Spicewood, TX 78669
Kevin
Job Details: 06/02/2023
"Arrived on site and inspected washer I have found Agitator is wobbly, attempted to remove agitator and it is seized. It will need to be broken off and replaced. Washer it will spin properly but agitation movement isnt good. Will need to bring back all Pre-screen parts, Will need two hours to rebuild washer.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Georgetown, TX 78628
David Z
Job Details: 06/02/2023
"Arrived on site to diagnose dishwasher not cleaning dishes. Tested unit and found the unit filling, but not pumping any water. Removed sump and found DOA wash motor. Ordering sump and control. Return visit set for 6/6; ordrng 1 W11613479 (Sump) and 1 W11637581 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Liberty Hill, TX 78642
Maurice R
Job Details: 06/02/2023
Arrived onsite for refrigerator not cooling. On inspection found a compressor line with a leak. Ordering all the parts for the job. No water leaks detected during service.; ordrng 1 WPW10466675 (Compressor) and 1 WP2188823 (Evap) and 1 876765 (Line kit) and 1 WPW10143759 (Drier)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78746
Scott
Job Details: 06/02/2023
Arrived on site for unit stopping during load . Or not spinning out . Ran diagnostics got Ui error code . Did take several tries . Rest of unit passed test wash and manual test . Ordering ui No water leaks detected at this time ; ordrng 1 W11626077 (Ui)
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ0
Near Austin, TX 78759
Paul
Job Details: 06/02/2023
Arrived onsite for a washer that was full of water to the top of the tub ring and not draining. I plugged the washer in and could hear the pump humming but the unit was not draining. I removed all the water from the tub and removed the pump. I found the impeller wobbling and messed up from a welding rod that had gotten in it. . I replaced the pump and ran the auto diagnostics test. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Round Rock, TX 78681
Maurice R
Job Details: 06/02/2023
"Arrived onsite for washer not extracting water out of the clothes. I put the unit in diagnostics cycle and it spun, the drain pump sounded like it was to pump out the water. I gain access to the pump to see if there was obstruction in the pump. It was clear, I installed a new pump. Told customer to run some loads to see if it was working. No water leaks detected during service."
We serviced a
GE MICROWAVE
Model PEB2060SM1SS
Near Austin, TX 78717
Maurice R
Job Details: 06/02/2023
"Arrived onsite for MW not heating. On inspection everything was working just was not heating, tested the magnetron capacitor and diode they were good. Test the voltage to the transformer and was 120vac. I the ohmed out the secondary coils on the transformer and they were OL.
We serviced a
GE COOKTOP
Model PGP953SET1SS
Near Austin, TX 78717
Maurice R
Job Details: 06/02/2023
"Arrived onsite for valve issues on cooktop. On inspection there was cooking grease on all components. 3 of the burners were not igniting. I pulled the top of the cooktop. I testing ignitors and 1 that was not sparked, on further inspection it had grease on it I cleaned it off and it started working. I clean the rest of off and got them to work. The front left burner valve was not moving, I clean the stem off and worked back until it was free and working again. Informed the customer how to prevent the valve from seizing up. I found 2 burners that would not ignite. The gas passage hole was clogged. I cleaned all the burners to insure that they would work. I got all the burners to ignite after the cleaning.
We serviced a
LG WASHER
Model WM2655HVA
Near Georgetown, TX 78628
Gerry C
Job Details: 06/02/2023
"WM2655HVA Arrived to inspect OE code. I found the drain pump would drain very slowly and inspected. The impeller had lost one of two contact points on the rotor shaft and the excessive play prevent it from starting rotation as designed. I removed and replaced the pump and tested. Operational test good, no leaks observed during service.
We serviced a
KENMORE WASHER
Model 110.2513241
Near Georgetown, TX 78628
Gerry C
Job Details: 06/02/2023
"110.25132410 Arrived to inspect noise. I found the gear case bearings had fully failed and were locked. Further inspection revealed the basket hub was badly corroded and would require the basket and wash plate as well. Due to cost, the customer will replace the unit. No leaks observed during service
We serviced a
LG REFRIGERATOR
Model LFXS28968S/03
Near Austin, TX 78728
Wesley
Job Details: 06/01/2023
Arrived onsite and installed ice assembly to repair double fill leak. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Austin, TX 78737
Luis
Job Details: 06/01/2023
Arrived on site for not dispensing water. Tested dispenser no water flow valve is energized fully inserted filter tested water dispenser working.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78722
Kevin
Job Details: 06/01/2023
"Arrived on site and found saved error codes 4/3, 7/1. Ran diagnostic cycle and found wash motor has failed, After Replacement ran a diagnostic cycle to confirm operation, discussed running hot water at kitchen sink before starting dishwasher to keep heating element working properly, correct detergent usage, drying expectations and importance of rinse aid. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Del Valle, TX 78617
Kevin
Job Details: 06/01/2023
"Arrived on site and found saved error code F7E5, set washer into a diagnostic cycle and found it will not spin. Inspected gearcase assembly and it is leaking oil and has failed. Would need to replace gearcase assembly, washplate, and hub.
We serviced a
GE REFRIGERATOR
Model CYE22TSHJSS
Near Georgetown, TX 78633
Tyler
Job Details: 06/01/2023
Arrived on site for refrigerator not cooling properly and making a loud noise. Upon arrival confirmed issue and found fc compartment cooling as designed but ice compartment was above 55. Found rc found had completely burnt up internally and locked up leading to no airflow in rc and lack of cool. Found evap coil frosting over evenly. I made repair. Found evap motor running as designed. Informed customer to give unit 24hrs to stabilize temps. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TP4
Near Leander, TX 78641
Gerry C
Job Details: 06/01/2023
"LFSS2312TP4 Arrived to inspect no ice. I found the issue affected all water flow and tested to the valve, seeing full flow up to the filter assembly. The unit likely will only require a filter replacement. I did not have a filter in hand and advised the model of the filter: WF3CB. I advised flushing at least one gallon of water prior to use and turning the ice maker back on.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kyle, TX 78640
Kevin
Job Details: 06/01/2023
"Arrived on site and found no cold water entering, removed water line and found debris in water has clogged/stuck valve, took picture. Informed customer this is not a failure of the machine. Replaced valve but incoming water will need to be corrected or issue may happen again. Informed customer Issue caused by environment. Documented with techline, job complete 7736536561"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 06/01/2023
"Arrived on site for not making ice. Upon arrival inspected unit and ice container is empty. Test icemaker and can hear valve, but no water to icemaker. Test water dispenser and also no water to dispenser. Inspected reservoir and is good. Test valve and is good. Found there is no water pressure from supply. Uploaded picture to SD. Explained findings to customer.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEW6
Near Waco, TX 76712
Jonathan M
Job Details: 06/01/2023
"Arrived on site for a refrigerator that is not dispensing water properly. Inspected unit and work area. The customer advised they have already replaced the water filter and had no luck. Found the water dispensing from the water dispenser extremely low and removed the filter. Added a bypass cap and found the unit dispensing water properly indicating a bad seal on the reservoir. Replaced the filter reservoir and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
LG REFRIGERATOR
Model LRMDS3006S/01
Near Georgetown, TX 78633
David Z
Job Details: 06/01/2023
"Arrived on site to diagnose refrigerator throwing an error and making noise when running. Customer advised me the unit had a 1F E error (ice maker fan), and a lot of noise. I checked the compressor compartment and found the evap drip pan was full of water. Customer showed me a video of the noise, which sounds like fan blades hitting ice. Based on the amount of water in the pan and the associated noise, unit may be experiencing a defrost issue in the freezer compartment. Unit was unplugged prior to my arrival and completely thawed out. Found Customer has factory and extended warranty still remaining, so I advised them to follow up with LG factory warranty for repair. Call completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78628
David Z
Job Details: 06/01/2023
"Arrived on site to diagnose refrigerator that had ice building in the RC due to rvap not going through defrost. Found thermistor on evap fan out of range. Melted down ice and replaced evap harness. Secured evap, positioned thermistor, added 1 shim to drain pan. Verified fan working as designed. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Round Rock, TX 78664
Vincent
Job Details: 06/01/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was F2E2. Tested unit and was unresponsive to enter diagnostics. Found that the control had corrosion and would need to be replaced. Replaced control and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Round Rock, TX 78665
Vincent
Job Details: 06/01/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not making ice or dispensing water. Found a bad water filter and customer provided with new one. Sealed around the reservoir. Unit is now operating as designed. No leaks where observed during service.
We serviced a
UNKNOWN DISPOSAL
Model n/a
Near Round Rock, TX 78681
Vincent
Job Details: 06/01/2023
"Arrived on site for garbage disposal, inspected unit and work area. Customers complaint was something is stuck in the disposal. Inspected and found nothing stuck. Replaced parts and tested unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID OVEN
Model KGRS505XSS01
Near Round Rock, TX 78681
Vincent
Job Details: 06/01/2023
"Arrived on site for range, inspected unit and work area. Installed new gas valve and tested, unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID OVEN
Model KODT100ESS04
Near Austin, TX 78735
Leonardo
Job Details: 06/01/2023
Arrived on site to replace fuse. Replaced fuse test unit and both ovens heating. Also found both cooling fans not coming on at all. Advised customer not to use unit due to safety issue. If they use the ovens the cooling fan will not come on and can cause unit to over heat or cabinet to over heat. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Belton, TX 76513
Jonathan M
Job Details: 06/01/2023
Arrived on site for a dryer that is not starting. Inspected unit and work area. Checked voltage going to the unit and for proper voltage and polarity. Check voltage to the unit when pressing the push to start button and found voltage from Line 1 to neutral drop to 0V and voltage from Line 2 to neutral increase to 248V. Neutral to ground also registered 1.5V. Check voltage at the wall and confirm the same electrical drop in increase. Spoke to SW and filled out the electrical checklist. The customer signed the incoming voltage waiver and the customer will need to fix the electrical supply. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cedar Park, TX 78613
Lou
Job Details: 06/01/2023
"Arrived on site to inspect refrigerator leaking water at the water filter. Upon further inspection, I found the customer had a large bowl on the top shelf under the waterbox and it had a large amount of water in it. While observing the waterbox, water began to drip out where the modules are housed. I provided a disclaimer from management to the customer pertaining to the issues weve been finding with this unit. I removed the waterbox cover and found water around the reservoir. I tested the water dispenser and found the water line coming from the inlet at the wall where it connects to the filter housing was not fully inserted. Re-inserted the tube and retested the water dispenser and found no further signs of a water leak. Also found the right RC door gasket badly torn and the ice box door gasket badly crimped.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78628
Tyler
Job Details: 06/01/2023
Arrived on site for refrigerator not dispensing Ice(per customer on arrival). Upon arrival confirmed issue and found bucket full of ice. Tested auger and found auger would rotate but ice had gotten jammed in bucket grinding compartment. Was able to instruct customer on how to prevent ice build up. Found no air leaks from ice door seperator.
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Austin, TX 78732
Paul
Job Details: 06/01/2023
Arrived onsite for a dryer that will not heat. I found that I was loosing L2 between the terminal block and the high limit thermostat. I gained access to the motor and found the L2 connector had backed out of the motor. I found where the connector had gotten a little hot and opened up. I cleaned the connector up and tightened it up then reconnected the molex connector to the motor. I tested the unit and found it heating and working as designed. I explained to the customer that this might continue to work but if it fails again the complete harness would need to be replaced.
We serviced a
WHIRLPOOL DRYER
Model med6230hw1
Near Austin, TX 78731
Paul
Job Details: 06/01/2023
Arrived onsite for a dryer not turning on. I tested voltage at the outlet and found L1 to N or G only showing 6VAC. L2 to G or N was 123VAC and L1 to L2 was 110VAC. I had the customer present and was showing her my meter readings as I tested the outlet with the cord partially inserted in the outlet. I removed the dryer cord from the outlet and reset the circuit breaker then tested again with the customer watching and we got the same readings. I explained to the customer that L1 was responsible for powering the entire dryer and L2 was for the heating element voltage. The customer is going to correct voltage to the outlet.
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XBRS1
Near Austin, TX 78759
Paul
Job Details: 06/01/2023
Arrived onsite for an ice machine that will not power on. On arrival the customer had the unit pulled out due to a water leak and stated it had been unplugged from power for a week. I plugged the unit in and it powered up and was working. I watched the unit go thru a flush cycle and making ice on the evaporator. I explained to the customer that the issue was more than likely the external drain pump failing. I poured a gallon of water into the bin three times trying to get the pump to fail but it worked every time. The customer has called to repair the water leak between the machine and RO system. The customer doesnt want to replace it at this time since it is working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx988sibm00
Near Austin, TX 78750
Wesley
Job Details: 06/01/2023
Arrived onsite for beeping of control and found unit operating properly after power cycle. Advised customer on findings. Also set to %100 humidity control and verified icemaker harvest. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78726
Wesley
Job Details: 06/01/2023
"Arrived onsite for buzzing noise. Determined freezer evap frozen through and water dispenser not working. Reset unit which restored water dispenser function indicating control logic and communication failure. No fresh food evap or other water drip pan issues apparent. Advised that customer manual defrost freezer for 2 days and observe for more data. Advised that if ongoing symptoms recur, contacting kitchenaid customer care and requesting assistance with repair solutions would take some of the burden of cost out of a comprehensive control replacement strategy. Read company disclosure on 5 door units.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204ESS1
Near Austin, TX 78726
Wesley
Job Details: 06/01/2023
Arrived onsite for dislodged spring and and link. Repaired existing hardware but advised customer replace spring and link. Customer preferred the restorative repair service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Burnet, TX 78611
Maurice R
Job Details: 06/01/2023
"Arrived onsite for icemaker not producing. On inspection there was not very little ice in the bin. I saw ice buildup in the fill tube, and on further inspection found calcium deposits clogging the fill tube. I steamed the ice and calcium out of the fill tube. I but the unit in harvest mode and it dumped the ice in the tray and then called for water, it filled the tray. Informed the customers on what I found and to keep a i on the production of ice. If it does not fill the bin in the next 72 hours to call. No water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Lou
Job Details: 06/01/2023
"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the unit display blank and control panel would not respond. I found the breaker tripped (GFCI) and cycled power. I tested the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the unit and found the main control defective possibly due to recent weather storms. I cycled power and removed and replaced the main control and cycled power again. Tested the unit in bake 350 degrees and unit is operating as designed. I assisted the customer in connecting the unit to WiFi by downloading the whirlpool app on their phone. Also recommended they check/replace the GFCI breaker. No further repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AW02
Near Pflugerville, TX 78660
Vincent
Job Details: 06/01/2023
"Arrived on site for wall oven, inspected unit and work area. Customers complaint was oven had no power to UI. Tested unit and found that the fuse had blown. Replaced fuse and tested, unit is now operational. Job completed.
We serviced a
GE REFRIGERATOR
Model GSS22WGMDBB
Near Cedar Creek, TX 78612
Joe Z
Job Details: 06/01/2023
Arrived on site to install previously ordered parts. Replaced reservoir water line kit and filter head. No leaks present at this time. Job complete .
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FCGM181RQBB
Near Austin, TX 78738
Luis
Job Details: 06/01/2023
Arrived on site for no cool. Evap fan running compressor running no cold air from evaporator diagnosed a leak in the system heat exchanger line is not replaceable advised customer that line is not available estimate for compressor and evaporator parts
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78758
Matthew
Job Details: 06/01/2023
Arrived onsite for dryer not powering on. Upon arrival inspected unit. Tested and unit did not start. Checked voltage at block and found missing L2 . Checked socket and while testing saw L2 regain supply. Now had 240vac. Plugged dryer in and unit began functioning. It appears the connection in the socket are intermittent. Tried duplicating the issue but voltage remained constant. Advised customer to have maintenance check the socket. Unit is currently functioning. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Luis
Job Details: 06/01/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near San Marcos, TX 78666
Andrey
Job Details: 06/01/2023
"Arrived on site to test unit for not operating properly, customer stated that cycle stops and LO FL error pops up, tested unit found F8E1 error code and no water flowing into unit, checked water valves and found them closed and water lines are not on correctly, switched water lines from cold to hot and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 06/01/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78739
Luis
Job Details: 06/01/2023
Arrived on site for no lights. Diagnosed a defective light switch replaced light switch lights and control powered on
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78737
Luis
Job Details: 06/01/2023
"Arrived on site for not dispensing ice. Found icemaker powered on in ice compartment,reinstalled harness powered on icemaker,icemaker ran through a harvest and dumped ice,tested ice dispenser working."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78723
Kevin
Job Details: 06/01/2023
"Arrived on site and found dryer is heating properly but airflow is showing restricted. Homeowner is experiencing nuisance tripping and gave them document W11525530 explaining it also airdropped a short video displaying moisture sensor working properly. Found moisture sensors are reading good at control panel. Removed vent hose and observed time on sensor dry dropping properly time while running with no load. Dryer is operating properly, job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4124Hw0
Near Austin, TX 78741
Kevin
Job Details: 06/01/2023
"Arrived on site and inspected dryer and found it is heating the airflow meter shows restricted, took one picture. Timer does not move when set an automatic cycles and temperature also does not change. Only a thermostat prescreened, replaced it ensuring it is on the correct setting C, Apartment residence well run dryer to see if this has made a difference and if not will need to bring back timer and control WPW10476828, W11409801"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Salado, TX 76571
Tyler
Job Details: 06/01/2023
Arrived on site for washer showing f9e1. Upon arrival confirmed issue and and found stable power supply. Found pink wire on main harness broken from inside of drain motor spade connector. Found drain motor resistance at 19.8ohms and Replaced main harness asm and tested unit. Found washer working as designed with no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Austin, TX 78758
Scott
Job Details: 06/01/2023
Arrived on site for dishwasher keeps trying to drain . Unit is flashing e4 . Found drain pump want sealed on sump properly . Reinstalled drain pump . Ran test wash couple times . All connections are dry. No leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Gerry C
Job Details: 06/01/2023
"WDF520PADM9 Arrived to instal previously diagnosed and ordered parts. I installed the rack stops and tested. Operational test good, no leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Leander, TX 78641
Gerry C
Job Details: 06/01/2023
"MVW4505MW0 Arrived to inspect noise. The customer presented a recording and I verified it as within the cam (splutch) assembly. I removed and replaced the cam, belt and motor to ensure there was no residual debris and tested. The unit operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Austin, TX 78757
Scott
Job Details: 06/01/2023
"Arrived on site ,replaced UI . Ran diagnostics and found no errors and all buttons . Dryer is operating as designed . Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Leander, TX 78641
Gerry C
Job Details: 06/01/2023
"MHW5630HC3 Arrived to inspect washer not spinning out completely. I entered service test mode and found F0E2 stored in memory and I cleared for testing. The unit operated as designed and completed the service test mode with no issues, but I did see foam building up within the tub, even though no detergent was added. I advised the customer with detergent use strategies and explained the code and its relation to over-detergenting within the modern front load machines. I explained that excessive detergent and the subsequent foaming can cause items to get into the tub area and block draining. I performed secondary testing and found the unit then drained extremely slowly. Inspection revealed debris within the pump assembly and I removed it. The unit operated as expected after the correction. The customer will run a clean washer cycle and re-attempt use. They will contact us if there are further issues. No leaks observed during service."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Kevin
Job Details: 06/01/2023
"Arrived on site and found saved error code for suds, found an unbalanced load in machine, took 1 picture. ran all functions in manual diagnostic and everything passed. Customer is using a full cup of detergent with each load. Discussed correct loading and detergent usage with customer. Washer is operating as designed documented with tech line. 7736542245; (created new UIS, deleted prior attachment to UisID 259103)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Liberty Hill, TX 78642
Gerry C
Job Details: 06/01/2023
"WOC54EC0HS22 Arrived to inspect temperature issue within oven. I tested at the industry standard of 350?F, with a K-type thermocouple and a starting temperature of 74?. The unit claimed preheat at an internal of 370? (expected,) and then cycling temperatures were: 323, 372, 327, 376. The unit averaged within MFG specifications and no adjustments or repairs were required."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Liberty Hill, TX 78642
Gerry C
Job Details: 06/01/2023
WOC54EC0HS20 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the interlock switch assy and further adjusted the chassis. The issue was fully remedied and the customer was satisfied with the results. Operational test good.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near Elgin, TX 78621
Joe Z
Job Details: 06/01/2023
"Arrived on site for SAFTEY arching sound burners. Upon arrival, customer already has unit pulled away from wall. test all 4 cooktop burners and are operating correctly. Test oven by preheating to 350. Unit preheated correctly. There is no arching. The only clicks heard are from replays when elements are operating. Unit is operating as designed Called SAFTEY. SAFTEY team member documented the findings and gave MfrRef # 7736517523. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Dripping Springs, TX 78620
Luis
Job Details: 06/01/2023
"Arrived on site for low ice production. Found small cubes ran diagnostics optics passed,ran ice box fan passed,no errors ran harvest test passed ran fill test passed tested water dispenser weak flow,removed filter good flow. Customer will order a new water filter."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 06/01/2023
Arrived on site for close lid message. Upon arrival inspected unit and found strike has failed . Need to replace strike. Replaced lid strike W11457841. Ran automatic test cycle and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Bastrop, TX 78602
Joe Z
Job Details: 06/01/2023
"Arrived on site for continued issues of unit making clicking noise during agitation. Called techline for assistance. Tech requested a playing of the sound the unit is making and determined it is louder than normal. Based on all the previous parts replaced, tech determined that there is no repair to be made at this time. Tech said to have customer call customer service and gave SR# 7735324592. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 06/01/2023
"Arrived on site for Cooktop indicator light not lighting and oven not operating. Upon arrival test unit and all cook top burners operate correctly, but the cooktop indicator lights are not operating. Also test bake by preheating. Unit does not heat and display goes from bake to standby. Need to replace control. Replaced control W11548749. Test unit by preheating oven to 350. Unit heated correctly. Test cooktop and indicator lights now operate. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waco, TX 76707
Jonathan M
Job Details: 06/01/2023
"Arrived on site for a dryer that is not turning on. Inspected unit and work area. Did confirm the customers complaint but when I press the start button, I could not field the button press. Took off the consul and found the control board was not seated properly on the consul and was just dangling causing the issue. Seated the user interface back onto the console and tested the unit. The unit began working operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Liberty Hill, TX 78642
Maurice R
Job Details: 06/01/2023
Arrived onsite for refrigerator making noise. Gain access to the evap fan and noticed the fan was making the evap coils resonate. Used zip ties and foam tape to help silence the evap coil from vibrating. The customer said it was nice and quiet now. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Bertram, TX 78605
Maurice R
Job Details: 06/01/2023
Arrived onsite to install parts ordered by builder. Installed the sides panels on the range. The door hinges were fine nothing wrong with them. No gas leak detected during inspection.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
David Z
Job Details: 06/01/2023
Arrived on site to diagnose oven that is cooking too hot. Tested unit and found unit out of calibration and maxed out calibration. Replaced temp sensor to correct. Unit running at appropriate temps. Repair completed.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Georgetown, TX 78633
David Z
Job Details: 06/01/2023
"Arrived on site to diagnose compactor that is not retracting the ram. Customer says on 2 occasions the unit has been stuck in the down position and did not come back up for a couple hours. At time of service unit was in the retracted position. I checked all switches and wiring and found all the switches making proper contact. Tried unit 5 times and was successful on all 5 tries to cycle. Unable to duplicate the failure at this time, but based on description it sounds like something in the can was binding the ram. Advised if failure happens again to leave the unit in the failure state so we can properly test. Call completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
David Z
Job Details: 06/01/2023
Arrived on site to diagnose refrigerator not dispensing water. On arrival customer said he actually resolved the issue by changing filters and does not require service. Call completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Dripping Springs, TX 78620
Luis
Job Details: 06/01/2023
"Arrived on site. Ran icemaker diagnostics optics passed,ice box fan powered on,no errors ran thermistor test passed ran harvest test ice dumped ran fill test passed. Adjusted freezer temp setting turned on fast ice option"