We serviced a
WHIRLPOOL ICE MACHINE
Model WRF555SDFZ09
Near Austin, TX 78737
Luis
Job Details: 01/11/2022
"Arrived on site for not dispensing ice. Tested dispenser found excessive ice in bin causing ice to jam in bin,removed some ice tested dispenser unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Buda, TX 78610
Tyler L
Job Details: 01/11/2022
"Arrived on site for complaints of loud noise during spin. Was unable to access service mode. When powered on, all buttons work. When in standby mode, the buttons were not responding when attempting to enter diagnostics. Ran the drain no spin cycle. During spin, the unit was producing a loud noise. Found oil in the geargase. Will need new geargase, stater, rotor, and slider to complete repair. Also ordering control panel to ensure completion of job. No water leaks detected, job complete.; ordrng 1 W10734521 (Slider) and 1 W11032711 (Washer) and 1 Autho (Autho) and 1 W11455453 (Gear case)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS02
Near Georgetown, TX 78628
Lou
Job Details: 01/11/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system for approximately 20 mins. Pressures held at -30/0. I installed 6oz of R134a refrigerant and monitored pressures and the evaporator. Pressures were good at 0/150 and the evaporator had a good frost pattern. No,water connections to the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Buda, TX 78610
Jacob
Job Details: 01/11/2022
"Arrived onsite for the unit still leaking. Went ahead and replaced and replaced both parts. No issues at this time. Did explain that if they switch from crushed to cubes that the crushed ice can fall from whats left over into the door and stay there and leak because of the warm air that can some what get through, so to switch between the 2 modes to keep the same thing from happening as much. Customer said they will monitor if it continues. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
David S
Job Details: 01/11/2022
Arrived on site for the oven tripping the breaker. I inspected the unit and work area. The home builder put the unit into a preheat and it tripped the brake part way through. I pulled the unit and tested the elements and found them in good working order. I opened the 4 prong male side of the outlet and found the neutral loose. I tightened the neutral into place and retested the unit. It is working as designed and not tripping the breaker. I would still have the electrician come out an double check that outlet. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS3
Near Austin, TX 78731
Kevin
Job Details: 01/11/2022
"Arrived on site and inspected dishwasher and found wash motor is failing. After Replacing Wash Motor confirmed operation by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KGCU483VSS02
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit for right front burner not igniting. Found orifice was clogged. Customer stated it happened after something spilled. Cleared orifice, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Austin, TX 78745
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for erratic UI behavior, tested unit found F6E2 and F6E3 error codes, cleared codes ran unit through diagnostics, all components checked out, tried activating different cycles with customer present, cycle activated just fine but after couple of trys, the UI lights just started blinking erratically and beeping, recommend to customer to replace ACU and UI
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Taylor, TX 76574
Jimmy J.
Job Details: 01/11/2022
Arrived on site for STILL TUMBLING- NOT DRYING/HEATING. Removed lint trap and found a very thick layer of lint over the screen. Removed lint layer from screen. Found temp setting was on low. Set to high. Used thermocouple to test temps. First high temps was 205 and first low temp was 115. These temps remained consistent over four high and low cycles. Removed back panel to inspect and remove lint chute for any clogs and it was clean and clear. Inspected vent at wall and it was a straight shot to the exterior of the home. There was a little bit of build up but otherwise it was clear. Showed customer how to use timed dry and explained using the other automatic dry cycle may turn off the dryer before everything inside is dry if drying a mixed load. Explained that timed dry is best to use on mixed loads. Dryer heating as designed. Job completed.
We serviced a
LG DRYER
Model DLEX5101V
Near Sunset Valley, TX 78745
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for loud A rumbling noise when unit is running, tested unit found blower wheel clogged with lint, removed lint, tested unit, unit now running as designed, advised customer to call a professional vent cleaner to clean vent to prevent lint buildup on blower wheel, unit is running as designed job complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Killeen, TX 76549
Al
Job Details: 01/11/2022
"Arrived for squeaking dryer noises. Confirmed the complaint and removed and replaced the idler, belt and rollers. Reassembled and unit tested as designed to customers satisfaction. Job Complete."
We serviced a
GE REFRIGERATOR
Model GZS22IYNBHFS
Near Georgetown, TX 78633
Lou
Job Details: 01/11/2022
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, the customer advised that they just moved in and the water was connected to the unit and the filter was replaced, but theres no water coming from the unit. I tested temps in the FC=5 degrees and RC=39 degrees. Pulled unit out and found the water source at the wall not turned on. Turned the water on and tested the dispenser and it is operating as designed. Tested the ice maker and it too is operating as designed. Fifties temp settings on UI. No repairs needed at this time, no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB4
Near Austin, TX 78725
Matthew
Job Details: 01/11/2022
"Arrived onsite for unit sparking. Upon inspection found exploded diode. Unit not heating. Recommend replacing diode, capacitor and magnetron. Office will need to notify AHS. Will need AUTHO and office to reschedule if approved. ; ordrng 1 WPW10693025 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near Driftwood, TX 78619
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit for door assist rubbing door when closing. Adjusted foot pedal/door assist, tested unit, unit working as designed. Customer satisfied with improvement. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Austin, TX 78723
Matthew
Job Details: 01/11/2022
Arrived onsite for refrigerator frosting over in freezer section. Upon arrival found freezer section with ice buildup on top liner and on food product in first basket. Checked seal and looked good. Noticed that when opening and closing the door repeatedly the door would intermittently not close all the way on the left side. Could be due to frost or failing rails. Customer wants to thaw freezer compartment and monitor rail function.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Liberty Hill, TX 78642
Kimo
Job Details: 01/11/2022
Arrived onsite for dryer with no power. Upon arrival I checked for power at the wall and found none. I then checked the breaker and found that it had tripped. Upon further inspection I found that the unit had been wired incorrectly I corrected the issue and tested the unit and found the unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78747
Leonardo
Job Details: 01/11/2022
Arrived on site to replace striker. Replaced striker test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
Arrived on site for customer complaint of some buttons not responding and control display digits missing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Round Rock, TX 78664
Wesley
Job Details: 01/11/2022
Arrived onsite and frozen fresh food evap causing noise and loss of cooling. Customer will defrost unit for repair. Ordering control and ui. Also replacing fan scroll and thermistor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Hillsboro, TX 76645
Jonathan M
Job Details: 01/11/2022
Arrived on site for a dishwasher that has a door that keeps falling down. Inspected unit and work area. Confirmed customers complaint and found the door very springy and not holding position. Looked underneath the unit and found that both bushings had broke causing the issue. Replaced both bushings and tested the unit. The unit began to work as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Killeen, TX 76542
Al
Job Details: 01/11/2022
Arrived on site to inspect customers filter that broken off and was stuck inside the base of the filter housing. Disassembled and replaced the base and filter. Called PR and advised him about the specifics of the call.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD2A
Near Killeen, TX 76543
Tyler
Job Details: 01/11/2022
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival installed needed parts then reassembled and tested unit. Found no leaks during repairs and unit fully functioning as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Killeen, TX 76549
Al
Job Details: 01/11/2022
"Arrived on site and inspected microwave with door switch issues. Confirmed the complaint and found the relay on the micro computer was hanging off causing a poor connection. I replaced all 3 switches, reassembled the unit and it worked for approximately 8 seconds when 30 seconds was displayed. Due to the damaged relay on the micro computer, it will require W10197767 micro computer to complete the repair. Office to schedule return services. Needs more work ; O-emld tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrived onsite for refrigerator not dispensing water. Call techline twice but couldnt get inconsistent with them. Upon further inspection I found sp#W11394954A. Will need to return with water pressure gauge. And previous parts just in case. Returning tech will have to flow sp#W11394954A. Office to reschedule.; O-emld tckt
We serviced a
KITCHENAID OVEN
Model KEBS207SSS00
Near Driftwood, TX 78619
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit for upper oven long preheat times not cooking properly. Found bad broil element. Replaced element verified control cycling through elements as designed. Tested unit to 350, unit now working as designed. Job complete."
We serviced a
GE COOKTOP
Model PP9758M2BB
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/11/2022
"Arrived on site for NOT WORKING AT ALL--THE VENT WILL COME ON AND UP, BUT BURNERS DO NOT LIGHT--TRIED RESETTING AND HAS HELPED. Getting 240 at wall. Gained access to control and control was getting 120 but would not turn on. controls WB23T10023 / WB27T10891 and harness I resealed the vent with foil tape because it was loose upon arrival.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for no power tested unit in diagnostics, found latch activating 1 out of 3 times, inspected latch, found broken spring in side latch, customer stated that the unit will not complete cycle and turn off intermittently, replaced latch and control, tested unit unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ3
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/11/2022
Arrived on site to test unit for console acting erratic. Found unit now connected to WiFi or app. Customer stated she previously attempted to sync unit with app but was unsuccessful. Spoke with tech line and found no issues with unit. Did find outlet prongs were a little loose causing voltage fluctuations. Moved to top plug in outlet and advised customer to have electrician correct outlet issues. Customer was able to connect and sync unit to WiFi and app while I was on hold. Job complete.SR#7732130516(safety)SR#7732181674(tech-line)
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Belton, TX 76513
Jonathan S
Job Details: 01/11/2022
for dryer not heating. Inspected unit and work area. Found unit is a gas dryer with no available gas line. Customer will need to replace dryer for electrical dryer only
We serviced a
WHIRLPOOL RANGE
Model RF367LXKB0
Near Killeen, TX 76542
Al
Job Details: 01/11/2022
"Arrived to inspect free standing range coil issues. Customer advised when she turns the burners on low, they stay on the high setting and burn food. Confirmed the complaint and replace all 4 infinite switches. Reassembled and unit tested as designed to customers satisfaction. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of light not going off, found proper bulb being used, found failed control. Ordering control. ; ordrng 1 W11467778 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Cedar Park, TX 78613
Scott
Job Details: 01/11/2022
"Arrived on site for fridge making ice and nor dispensing. Found door flap sticking open allowing warm air to get in ice bin and causing ice to block up . Ordering bin , door motor ,plate . No water leaks detected at time of service . ; ordrng 1 W11448633 (Plate) and 1 W11189145 (Door motor)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrived onsite wall oven with touch screen not working. Upon inspection I found that the screen not working. I installed new console and tested unit and found that it is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit fro not heating properly. Found bottom of oven was completely covered with foil. Advised customer against blocking of heat ports. Removed foil from edges, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Burnet, TX 78611
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose a washer that is not cycling properly. Found low water pressure from wall causing long fill error. Plumbing issue will need to be corrected to allow washer to operate properly. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Burnet, TX 78611
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose a washer that is not draining. Found drain pump locked up and it will need to be replaced to complete repairs. ; ordrng 1 W10876600 (Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Round Rock, TX 78681
Wesley
Job Details: 01/11/2022
Arrived onsite for ongoing water flow issue. Found good hous pressure and no supply line issues. Found unit temps causing freezing water line but also concerned about valves. Ordering both valves and returning to replace both valves. Raised fridge temp. ; ordrng 1 W11535162 (Valve)
We serviced a
ELECTROLUX DRYER
Model EFMG617STT
Near Austin, TX 78745
Tyler L
Job Details: 01/11/2022
We serviced a
ELECTROLUX DRYER
Model EFMG617STT
Near Austin, TX 78745
Kevin
Job Details: 01/11/2022
Arrived on site and inspected dryer and found it is rattling while running. Sent several videos to PR and SW. Disassembled the dryer The control panel on this model is attached to the front panel and you cant run the dryer with it open to hear better. Repair kit ordered by previous technician is only a single support wheel. Will need all support wheels and tensioner pulley at minimum. Two technicians is also not needed. SW is going to search for any service bulletins regarding rattling noise and order any relevant parts.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cedar Park, TX 78613
David S
Job Details: 01/11/2022
Arrived on site for dishwasher intermittently not cleaning. I inspected the unit and work area. I found the unit on and running a 1 hour washer. I found the motor working and the heating element on. I drained the unit and found it taking a long time to drain. I removed the drain pump and found the wiring pinched. I repaired the wiring. I also found the check valve had debris in it. I cleared the check valve. I advised the customer on this unit to run hot water at the sink first before washing and to wash it on normal heat dry and high temp. The unit is working as designed no water leaks detected at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Leander, TX 78741
David S
Job Details: 01/11/2022
Arrived on site to install previous diagnose parts. I gained access to the Evaporator motor and replaced it with new. I let the fan run and had the customer listen to it. It is running as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Spicewood, TX 78669
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2438PF6A
Near Lakeway, TX 78734
Justin
Job Details: 01/11/2022
"Arrived on site for a dishwasher that was leaking, the element coming off of its track, and the tub being melted through. Upon further inspection I found the element warped and hitting the tub. This was causing the tub to burn and bubble badly. It has melted the plastic and is beginning to make the tub very thin on the burnt spots, and has caused a small leak. I found the unit leaking from a tear in the inlet valve tube as well. Due to this the unit will need a new heating element, tub, and tube. Office to reschedule for a 2 hour job and get autho. ; ordrng 1 154446002 (Tube) and 1 5304502974 (Tub) and 1 AUTHO (AUTHO) and 1 TWOMAN (TWO MAN)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HW00
Near Burnet, TX 78611
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose an oven that is not heating properly. Found temp too high and set calibration adjustment. All is working properly at this time.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrived onsite to install previously inspected parts. Upon arrival I replaced left side manifold due to it being broken And tested unit and found that the left front burner and the right front burner need to be adjusted for them to ignite. I made my adjustments and tested unit and found that the unit is now operating as designed.job complete.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76549
Tyler
Job Details: 01/11/2022
Arrived on site for refrigerator leaking water. Upon arrival confirmed issue. After further testing I found rc evap compartment had a clogged drain line. Cleared line but after further testing found line collapsed within liner. This is causing air leak plus water not to correctly drain and build up around evap coil and damaged rc fan.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78748
Leonardo
Job Details: 01/11/2022
Arrived on site to replace office holder for right front burner. Replaced orifice holder test unit for leaks no leaks present job complete
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Elgin, TX 78621
Matthew
Job Details: 01/11/2022
"Arrived onsite for range not functioning correctly. Upon arrival tested unit. Controls are functioning correctly. Tested oven at 350 and heated without error. Ran diagnostics and found stored error code F2E1 shorted keypad . Customer noticed intermittent issues after running a self clean cycle. Unit is now responsive. If symptoms persist, recommended replacing console (keypad) and control. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of FR burner not igniting, found cooktop is not accessible for us to pull forward to access spark module and remove bullnose, instructed customer to have unit accessible and we can come back with parts. Ordering spark module, ignitor, and switch harness. ; ordrng 1 W11238758 (Ignitor) and 1 W10903728 (Switch harness) and 1 Cnote (Customer will call us once cooktop is made accessible)"
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Austin, TX 78732
David Z
Job Details: 01/11/2022
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Austin, TX 78732
Justin
Job Details: 01/11/2022
"Arrived on site for a washing machine that was leaking. We put the unit into diagnostics mode and found no error codes. We then activated all valves and the drain. We found the valves leaking, and the unit leaking from underneath. Upon further inspection we found a water trail coming from under the bottom counterweight, and it was leaking aggressively. This indicates a cracked tub. We will need to order the tub and come back with the valves to install. Office to reschedule with a 2 man and a 2 hour job. ; ordrng 1 W11287253 (Tub)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Temple, TX 76502
Jonathan S
Job Details: 01/11/2022
Arrived on site for range both ovens not heating properly. Inspected unit and work area. Performed temperature test in both oven on bake mode at 350?. Found average temperature in upper at 346? and lower at 334?. Calibrated lower oven +20? and lower at +5?. Spoke with customer on temperature and service performed. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near Austin, TX 78731
Kevin
Job Details: 01/11/2022
"Arrived on site and inspected washer and found water valve is weeping, filling up tub when washer is not in use. After replacement confirm washer is working normally by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bellmead, TX 76705
Jonathan M
Job Details: 01/11/2022
Arrived onsite for a refrigerator thats still not making ice. Inspected unit and work area. Took temperature and found the freezer at 3?F. Attempted to jump the ice maker and the unit harvested ice. I calle
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for no heat, tested unit found all components good, took voltage in outlet, not getting voltage on L1, outlet only receiving 120VAC, advised customer to call electrician to resolve issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for broken latch, tested unit found strike and latch broken, replaced parts tested unit, unit now running as designed
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Leonardo
Job Details: 01/11/2022
Arrived on site to replace terminal block. Found black wires coming from range are melted will need new harness office to reschedule ; ordrng 1 W11568999 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Waco, TX 76708
Jonathan M
Job Details: 01/11/2022
Arrived on site for a washing machine that wont drain and finish out the cycle. Inspected unit and work area. Found the unit immediately going into a drain when the unit was turned on due to standing water at the bottom of the washer. Attempted to drain the washer and found very little water coming through the drain hose. Used a shop vac to suck out most of the water and removed the hose underneath the tub. Found fabric clogging the drain hole on the tub causing very little water to get through. Removed obstructions and tested the unit. The unit began to work as designed. The unit is working as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS00
Near Austin, TX 78703
Leonardo
Job Details: 01/11/2022
Arrived on site to test unit for door rubbing. Will order new door. ; ordrng 1 W11453247 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78741
Jacob
Job Details: 01/11/2022
Arrived onsite for unit not locking. Looked at the unit and saw that the strike was broken. Was not sent with strike. Ordered part. Office to reschedule ; ordrng 1 W11091027 (Strike)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 01/11/2022
Arrived on site for a washing machine thats not agitating. Inspected unit and work area. Customer advised the unit seems to attempt to try to censor clothes but then makes a clicking sound and does not complete her cycle. Ran the unit through diagnostics and found in F5 E1 (lid switch fault) error code. Attempted to test delete log in diagnostics and found that even with the door shut that the unit was not registering the door shut. Replaced latch and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Temple, TX 76502
Jonathan S
Job Details: 01/11/2022
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found no lights or power. Traced voltage from outlet to power cord. Found damaged power cord (see sd-picture). Will need to replace power cord harness. Office to schedule return when ETA is available on part..; ordrng 1 W11218404 (Power cord harness)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Austin, TX 78705
Jacob
Job Details: 01/11/2022
Arrived onsite to replace the ui panel. Replaced part. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GSL25JGCCLS
Near Leander, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a refrigerator that was not producing ice. I jumped the IM and could hear the gears turning and catching, but not harvesting. This indicates a faulty IM. I replaced the IM and then jumped a harvest again. I found it now running as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Austin, TX 78717
Wesley
Job Details: 01/10/2022
Arrived onsite and found cosmetic defect of factory cooktop coating roughing off noticeable from install. Ordering new cooktop to repair. Office to reschedule. ; ordrng 1 W10722087 (Cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near The Hills, TX 78738
Luis
Job Details: 01/10/2022
"Arrived on site for no ice. Found icemaker plastic tray broken from motor housing,diagnosed unit will need a new icemaker. Installed a new icemaker ran diagnostics icemaker passed,ran fill test passed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for unit not heating correctly or maintaining temp. Test unit and found unit working as designed at this time. Oven got to 350 and maintained an average temp of 353?. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HBS00
Near Marble Falls, TX 78654
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Wimberley, TX 78676
Andrey
Job Details: 01/10/2022
"Arrived on site to replace heater per service pointer, replaced heating element, tested unit,unit running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS2
Near Cedar Park, TX 78613
Kimo
Job Details: 01/10/2022
Arrived onsite for range oven not igniting. Upon inspection I found that the oven gas valve had voltage but would not open.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Cedar Park, TX 78613
Kimo
Job Details: 01/10/2022
Arrived onsite for microwave not heating. Upon inspection I found diode swollen. And mag rusty at magnets. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/10/2022
"Arrived on site for Vibration, Walking or Off Balance - Front Load Washer. Ran diagnostics and no error codes came on. Ran auto diagnostics and no vibration detected. Found the two front mounting screws (#12 - 3/4) that secure the pedestal to the washer were missing from the front mounts. The rear two screws were installed, but front were not. This is what is causing the washer to walk and vibrate when going into a spin.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
"Arrived onsite and found unit operating as designed, however unit oven would not bake on demand one time over the holidays. And it was not even attempting ignition. Advised customer on resetting control for non mechanical failures with a 5 minute reset to drain the capacitors. All checks good. Unit is otherwise operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78756
Tyler L
Job Details: 01/10/2022
"Arrived on site for complaints of not spinning out, not draining all the way. Found unit to be stacked with dryer. Put unit in service mode and tested with quick cycle. Sounded like the water didnt fully drain out. Tested manually by filling with water, then calling for spin. Before spin, water did drain, but not completely. Found drain clear. Will need 2 man and control board to complete repair. No water leaks detected, job complete.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78738
Brandon
Job Details: 01/10/2022
"Arrived on site to replace heater under special project, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model LLR9245DQ0
Near Austin, TX 78736
Kevin
Job Details: 01/10/2022
"Arrived on site and inspected washer and found it is full of standing water. Found lid latch has broken. After replacing it washer will now drain and spin properly. Sent a short video to KV/AHS of washer spinning and draining, job complete"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS4
Near Austin, TX 78747
Kevin
Job Details: 01/10/2022
"Arrived on site and inspected range and found customer does not like how hot each element gets. Observed elements while heating and on the low setting element is off for a longer interval than the high setting. This is normal and how the cooktop relegate the temperature. Explain that there is no adjustment, Other than the elements off and on interval. Range is operating as intended, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Marble Falls, TX 78654
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose a washer that is not cycling properly. Found timer control preventing proper operation and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11574590 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ06
Near Briarcliff, TX 78669
Luis
Job Details: 01/10/2022
"Arrived on site for odor complaint. Customer found cause of odor,removed bottom grill cover no odd odor from drain pan,gave customer advise on how to remove odors from fresh food compartment.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78748
Jacob
Job Details: 01/10/2022
Arrived onsite for the the red bracket had falling off and got melted by the element. Customer showed that the bracket on the very top rack had broken off. Ordered parts. Took pics of the parts that are messed up. Office to reschedule ; ordrng 1 W11202101 (Cup guard) and 1 W11184071 (Hanger tube) and 1 W10830577 (Front hanger)
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near New Braunfels, TX 78132
Andrew
Job Details: 01/10/2022
Arrived on site to test unit for dent. Found oven bottom was bent on right corner. Straightened bottom out. Customer also stated cooktop flames were too high. Adjusted flames to customer preference. No leaks detected. Job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FPHD2491KF0
Near Austin, TX 78728
David Z
Job Details: 01/10/2022
"Arrived on site to diagnose dishwasher with door dropping due to what seems like a loose cable. Found the left door spring and cable dangling due to broken spring. Advised repair needed would be to repair the door spring.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Paige, TX 78659
Matthew
Job Details: 01/10/2022
Arrived onsite to replace previously diagnosed parts. Replaced fill valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE00
Near Buda, TX 78610
Jacob
Job Details: 01/10/2022
"Arrived onsite for the middle drawer being stuck and couldnt pull the drawer out completely. Looked at the unit and saw the wire was stuck underneath the evaporator cover in the back. Pulled the drawer a little harder to get the wire on the right freed up. Was able to get the drawer to come fully out. And put the wire back with cover as well. Tested the drawer, drawer tested good. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Wimberley, TX 78676
Andrey
Job Details: 01/10/2022
"Arrived on site to test unit for RC lights not working, customer wasnt aware that the FC light was out too, replaced FC led module per SP W11460554B, all lights returned to normal operations, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78749
Luis
Job Details: 01/10/2022
"Arrived on site. Per tenant unit making too much ice,found shut off arm not fully inserted to housing,installed arm fully to housing,ran diagnostics all test passed,no ice build up on evaporator"
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Dripping Springs, TX 78620
Andrey
Job Details: 01/10/2022
"Arrived on site to replace previously diagnosed cooktop, replaced cooktop, tested unit, unit is now running as designed
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 01/10/2022
Arrived onsite for range not igniting. Upon arrival I check the gas supply and found that it was shut off. I turned it on and tested the oven and found that it is now igniting. I tested the cooktop and found none of the burners sparking I checked that the harness between the igniters and the spark module had continuity and found that it did. Checked voltage in to module and found good voltage there. I am ordering 1x wpw10110523 spark module. Office to reschedule.; ordrng 1 WPW10110523 (Spark module)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/10/2022
"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Lid. Found lid cracked at both hinges. Removed four torque screws and removed lid then installed new lid. Placed in diagnostics to test lid latch and ensure new lid was locking. Lid latch locking lid and working as designed. Placed in diagnostics and ran error codes. Lid latch error and stuck ui button came up. Cleared error codes. Washer running as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78723
Matthew
Job Details: 01/10/2022
Arrived onsite to replace previously diagnosed parts. Replaced insulation. Charged customer for previous visit sump and motor installation and will as todays insulation. Customer stated he is having door closing issues. Inspected unit and found unit not leveled. Gap to the right. Adjusted legs. Latch may need to be replaced. If leveling adjustment did not correct issue will need to order and replace latch. Customer will monitor. Job complete
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78745
Kevin
Job Details: 01/10/2022
"Get picture of model and serial number on return visit, door is separating, will need to rebuild it. Glass bracket needs double-sided tape otherwise it will not attach.; ordrng 1 WPW10535793 (Glass door) and 1 W11389703 (Bracket) and 1 W11105139 (Needs double sided tape Glass) and 6 WP3400832 (Screw)s and 1 W10535747 (Handle) and 2 W10857234 (Hinge)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for not turning on, upon inspection found the upper panel shorted causing the unit to fully illuminate upper panel. Ordering ui and control. Office to reschedule ; ordrng 1 W11445501 (Control) and 1 W11440170 (Console cap) and 1 W11131368 (Ui housing)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS0
Near Austin, TX 78756
Tyler L
Job Details: 01/10/2022
"Arrived on site for complaints of MW shutting off or not starting at all. Found interlocks with burn marks on some of the terminals. Installed new interlocks and tested unit. MW now functioning as designed. Tested with cup of water to ensure heating function.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78717
Wesley
Job Details: 01/10/2022
Arrived onsite for ongoing ui glitching. Panel unresponsive and has to be reset to restore function. Ordering ui console to repair. Office to reschedule. ; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS2
Near Buda, TX 78610
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced glow igniter. Test unit and unit test good job complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.5950299
Near Harker Heights, TX 76548
Al
Job Details: 01/10/2022
"Arrived to inspect side by side refrigerator cooling issues. Confirmed the compressor would power on for 3-5 seconds and then turn off. The voltage at the outlet was 121 and polarity was good. Amp draw on the compressor (red wire) reached 18.59 , both compartments were 74 degrees. Communicated with SW in management thread and SW confirmed this would be a sealed system issue. .order Evaporator, compressor, start, capacitor, access valve and dye drier per SW. office to schedule return services and assign SS tech, 2 hours and authorization ; ordrng 1 8201799 (COMPRESSOR START CONTROL) and 1 FFI10HBX1 (COMPRESSOR) and 1 8201786 (RELAY/OVERLOAD) and 1 Research (Evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78745
Jacob
Job Details: 01/10/2022
Arrived onsite to replace heating element as per whirlpool project. Replaced the heating element. No issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a refrigerator leaking water. Upon arrival the customer showed me water in the bottom of the RC, and water that was leaking from the IB area. He also stated that the unit has been having intermittent power issues. He found that the unit will stop running (cooling, lights, etc.), but the UI would still function. I checked temps and found the FC at 3?F, the RC at 31?F, and the IB at 8?F. Upon further inspection I found the drip pan in the RC frozen over. I gained access to the pan and found a water bottle cap blocking the drain. I removed the cap and then steamed out the pan and drain. I ran water down the pan and verified it flowed correctly, and was draining. I did gain access to the crisper drawer UI and found it good. Will be bringing back parts for the IB dripping. I advised the customer that if it continues to happen to let us know. I could not replicate this during the service. Office to reschedule and get authorization.; ordrng 1 WPW10624574 (Power Supply) and 1 W10804160 (LED Supply) and 1 AUTHO (AUTHO)"
We serviced a
JENN-AIR OVEN
Model JJW2830DP02
Near New Braunfels, TX 78132
Andrew
Job Details: 01/10/2022
Arrived on site to test unit for error code f2e1(stuck/shorted key pad). Found console not responding. Needing console to fix issue.. ; ordrng 1 W11236888 (Console)