Service History 163 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Round Rock, TX 78665

Wesley

Job Details: 08/14/2024

Arrived onsite and used front feet provided by builder to repair broken feet on range. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78731

Wesley

Job Details: 08/14/2024

"Arrived onsite for noisy bearing and found leaking gearcase oil. Ordering fearcase to repair, unable to remove washplate. Ordering washplate. No parts used. ; ordrng 1 W10752283 (Washplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Liberty Hill, TX 78642

Miguel

Job Details: 08/14/2024

"Arrived.on site for washer not working. Found f09, f2e3. Ran diagnostics and found all components working. Reset and tried to recalibrate but unit did not respond. Replaced control. Recalibrated. Verified operation. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Leander, TX 78641

Miguel

Job Details: 08/14/2024

Arrived on site for dryer not showing any display. Will turn on but not show any settings. Verified proper voltage coming in. Replaced console. Unit now lights up. Testing found unit to not be heating. Found relay on board has 247 and is not closing. Will need control. Reset for mon .; ordrng 1 W11733951 (Control)

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6036JSS2

Near Lago Vista, TX 78645

Miguel

Job Details: 08/14/2024

"Arrived on site for fan being loud and not getting rid of air. Found voltage to motor was correct, removed blower, found vent was stuck. Removed and adjusted. Replaced motor. Verified operation. Call complete. WPW10294006"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS03

Near Austin, TX 78746

Wesley

Job Details: 08/14/2024

Arrived onsite for a broken filter housing that leaked when trying to change the filter and replaced the filter housing unit is now operating as designed. All checks good. WP2209022

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS4

Near Austin, TX 78746

Wesley

Job Details: 08/14/2024

Arrived onsite for tripping breaker and found grounded filter board from not being up on the mount properly. Mounted properly. All checks good. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Pflugerville, TX 78660

Gerry C

Job Details: 08/14/2024

"WTW4955HW3 Arrived to inspect non-operation. The customer had attempted to start a cycle and the machine would not engage or operate in any way. I found the issue was with waking the machine from standby mode, without rotating the dial and I provided instructions. The basket was nearly touching the inner left side of the cabinet and I adjusted the legs to center it. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78758

David Z

Job Details: 08/14/2024

"Arrived on site to diagnose gasket issues on refrigerator. Resident advised there was no work needed on their fridge, and this m/s didn't match the unit either. No repairs performed."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Pflugerville, TX 78660

Gerry C

Job Details: 08/14/2024

"WET4027HW2 Arrived to inspect non-operability. I found the unit had F3E1 and inspected. I could not get the code to clear and the unit would continuously operate the pump within flood stage. I found the pressure tube kinked in the back left of the washer tub area and corrected the routing, correcting the issue. I installed the control and recalibrated. The machine resumed normal operation and no leaks were observed during service."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Pflugerville, TX 78660

Gerry C

Job Details: 08/14/2024

"KMHC319ESS5 complete RG: Arrived on site for a otr microwave making noises. Further inspection found the capacitor was burnt replaced part#w10561770 , and diode part# w11256462. Tested with a cup of water heating up no strange sounds product works as its designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Cedar Creek, TX 78612

Scott

Job Details: 08/14/2024

"Arrived on site for fridge not cooling . Both sections room temp. Fans working . Compressor pulling 4 amps . Replaced start device W11547180 . Still pulling same amps . Ordering compressor,evap,service port, uv drier ,nitrogen ,r600 kit . Weigh 2 hrs . Not hooked up to water source . Call to set return ,no parts installed.; ordrng 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen (Nitrogen) and 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 Weigh2hrs"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Pflugerville, TX 78660

Gerry C

Job Details: 08/14/2024

"KDTE204KPS0 Arrived to inspect noise and operation failure. Service test mode had F9 E2, F8 E4 stored and I cleared for testing. I found the overflow had water in it, tripping the float and I cleaned it, removing all water. The customer had excessive detergent within the unit and after rinsing it out, the suds were removed and overflow ceased. Operational test good, no leaks observed during service."

We serviced a

KITCHENAID OVEN

Model KSGG700ESS1

Near Liberty Hill, TX 78642

Lou

Job Details: 08/14/2024

"Arrived on site to inspect range gas odors. Upon further inspection, the customer advised that when they turn the oven on Bake, the smell of gas is so bad they have to go outside until the home airs out. Tested the unit on Bake and immediately I could smell the propane emitting from the fan area and was very strong and burning my eyes. I stopped testing and checked the burner trap door and it was set correctly. I checked the regulator and found it was not converted when replaced. I converted the regulator to propane setting and retested and found the flame is still very large and found the orifice was not converted to LP size. I tested the gas line connections at the regulator and found no leaks. I am ordering the LP conversion orifices and CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 08/19/24 (KC). No gas leaks detected during service. ; ordrng 1 W11087486 (LP orifices) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hutto, TX 78634

Tyler

Job Details: 08/14/2024

Arrived on site for washer not completing cycles. On arrival confirmed issue and found f8e1 in diagnostics. Found cold side valve failed and replaced it w11038689. Tested unit and found no leaks and it working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW9200SQ00

Near Lorena, TX 76655

Jonathan M

Job Details: 08/14/2024

"Dawn soap for a wash machine that is flashing an F21 (long drain) error code. Inspected unit and work area. The customer advised that they have towels inside the washer that are covered in water and they cannot get the unit to drain. I did confirm the customers complaint and found the drain pump trying to run but not running. I remove the water from the basket and gained access to the drain filter. I found it clogged with, batteries, a pen, undergarments, and a ring. I removed the instructions and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78724

Matthew

Job Details: 08/14/2024

Unit1404. Arrived onsite for unit not heating after last repair. Inspected and found transformer shorted not allowing unit to heat. Replaced transformer and tested. Unit is now functioning properly. Job complete. Used w11545871

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Austin, TX 78723

Matthew

Job Details: 08/14/2024

In unit 3. Arrived onsite for shattered inner door glass. Customer was preheating when glass shattered. Replaced inner glass panel. Unit is now functioning properly. Job complete. Used wpw10618107

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78723

Matthew

Job Details: 08/14/2024

"Arrived onsite for unit freezing up. Upon arrival unit was unplugged, water was on floor and throughout freezer compartment. Maintenance stated evaporation cover was covered in ice . Ran thermistor check and passed, ran defrost cycle and passed. Appears to be intermittent defrost cycle or short cycling. Ordering main control, UI and heater that includes harness. Office to reschedule. No parts replaced. ; ordrng 1 W11650659 (Heater with harness) and 1 W11742389 (Main control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, TX 78757

Matthew

Job Details: 08/14/2024

"Arrived onsite for continued intermittent cooling issues. Customer has been monitoring digital thermometers. Records temps going from -10 to 29 degrees in the freezer in a 24 hr span and says items are thawing. On arrival temps are good and unit is making ice. Customer states temperature fluctuates periodically every few weeks. Called tech line for assistance. Spoke to Rob SR#7739123064. Tech stated customer is recording air temperature which will fluctuate more than product temperature and with limited items in the cabinet the temperature will not hold. Customer does not want to load freezer with food due to food loss, tech recommended using water bottles 1-2 cases to hold cabinet temperature. Tech recommended using Data loggers to monitor temperature over a period of time. Currently unit temperature is in RC and FC are good and full bucket of ice. ; ordrng 1 Dataloggers (Parts research)"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 08/14/2024

Arrived on-site for Ice Machine producing thin ice. On inspection the water level was to low in the tray. I stopped the unit and a flush. The 1st time the after the flush the unit over filled the tray for 2 1/2 minutes. Installed a new recirculation pump and now the unit does not over fill the water tray. The ice machine is operating as designed no water leak detected during service. W11542867

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78752

Daniel A

Job Details: 08/14/2024

Arrived on site to inspect washer that delicate option was not responding to touch. Upon further inspection found that the touch pad for delicate would not allow itself to be selected. I placed unit into diagnostics and observed no error codes. I reset the unit by disconnecting power for 5 minutes. I tested the unit again and the delicate option is now working. Ran a test cycle on delicate and all functions are operating as designed. No leaks observed during service. No parts installed.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Austin, TX 78735

Ryan B

Job Details: 08/14/2024

"Arrived on site to inspect unit for not heating. Upon closer inspection found glow igniter failed and was no longer glowing. Replaced glow igniter, tested unit, unit is now heating as intended. No leaks present at this time. Job complete. USED W11590294"

We serviced a

WHIRLPOOL ICE MACHINE

Model kuix535hps01

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 08/14/2024

Arrived onsite for ice machine not producing ice. On inspection the unit was not streaming water at all and the valve sound like it was struggling. Pulled unit and found the water line kinked. I fixed the issue and the water is now coming out but the valve is still very loud. In installed a new valve and it is nice in quite. The Ice Machine was making a slab of ice when I left. W10897719

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 08/14/2024

"Arrived onsite for unit not producing ice. On inspection there was thin ice in the unit. The water stream was very slow, pulled the filter and the stream got little stronger but not up to par. Pulled and installed a new valve in unit and now the stream is at full potential. The Ice Machine is operating as design and no water leaks detected during service. W10897719"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 08/14/2024

Arrived onsite for MW with scratches. On inspection found a few scratches on the back wall of the MV. Used paint 8212473 to cover the scratches and it was the closest to the color of the MW of the 3 paints that had. All the scratches are now covered. The MW is operating as design.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, TX 78746

Luis

Job Details: 08/14/2024

"Arrived on site for dispenser issues. While dispensing water loud noise,diagnosed a defective filter housing,replaced housing tested water dispenser unit working as designed. Used w11162042"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Austin, TX 78746

Luis

Job Details: 08/14/2024

"Arrived on site. Per tech support replaced freezer door,checked it operation good,checked door seal good. Used w11374244,w11178521"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ03

Near Austin, TX 78733

Luis

Job Details: 08/14/2024

"Arrived on site. Found defective fresh food door gaskets,replaced both gaskets,remolded gaskets checked door seal good. Used 2 w10830162"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Austin, TX 78758

David Z

Job Details: 08/14/2024

Arrived on site to diagnose dishwasher rattling when pump is running. Tested unit and found no abnormal noises. M/S didn't match provided. Unit I tested is working as designed with no duplicateable failures. Call completed with no parts used.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Dripping Springs, TX 78620

Luis

Job Details: 08/14/2024

"Arrived on site for door issues. Found door hard to close not smooth while closing right side door,ordering new hinges will need a 2nd tech to help with door removal ; ordrng 2 W10291661 (Spacer)s and 1 W10828686 (Bottom hinge) and 1 W11700299 (Hinge top right)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, TX 78724

Daniel A

Job Details: 08/14/2024

"Arrived on site to inspect dishwasher with cracked tub. Upon further inspection, I found the crack at the left back corner of the tub. I replaced the tub, reassembled and tested the unit. The dishwasher is now operating as designed and no leaks observed at the after service. W11513977"

We serviced a

WHIRLPOOL DISHWASHER

Model wdf331pahs1

Near Austin, TX 78735

Ryan B

Job Details: 08/14/2024

"Arrived on site to inspect unit for motor not starting. Upon closer inspection found motor failed could hear unit attempting to power pump but never did. Replaced pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78735

Ryan B

Job Details: 08/14/2024

"Arrived on site to inspect unit for releasing lint into cavity and closet not being directed out of chute. Upon closer inspection found seals on both sides failed, replaced seals, tested unit, unit is running as intended. Job complete. 280114 W11193479"

We serviced a

MAYTAG DRYER

Model MED6630MBK0

Near Austin, TX 78737

Ryan B

Job Details: 08/14/2024

"Arrived on site to inspect unit for poor drying. Upon closer inspection found unit has no air flow and doesnt hold paper to vent holes at all no matter how many holes were covered paper would not stay. Customer needs to have chute looked at due to paper not being held whatsoever. Inspected housing on outside of house found mesh lining covered in lint, picture included. Job complete. NO PARTS USED."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near Austin, TX 78739

Ryan B

Job Details: 08/14/2024

"Arrived on site to inspect unit for not draining. Upon closer inspection found unit would struggle to attempt to drain. Found filter clogged, cleaned filter. Found unit still struggling to drain. Replaced pump,p tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11458345"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Del Valle, TX 78617

James K

Job Details: 08/14/2024

WRS588FIHZ04 Arrived on site to replace ordered part. Proceeded to replace W11566892 evaporator harness per techline recommendation. Entered diagnostics to ensure all components running and all checks pass. Unit is functioning as designed. No water leaks present at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Del Valle, TX 78617

James K

Job Details: 08/14/2024

"MDB4949SKZ0 Arrived on site for unit flashing F8E4 error. Upon arrival, removed drip pan and found water mainly starting from the left side. Entered diagnostics and found F9E2 drainage issue and F8E4 leak sensor. Cleared codes. Upon closer inspection, found food particles on the filter. Cleaned filter and re tested. Unit is now functioning as designed. No water leaks presented at this time. No parts replaced."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Austin, TX 78744

James K

Job Details: 08/14/2024

"WMH32519HZ10 Arrived on site to replace magnetron. Upon arrival, unit was in a serviceable position. Proceeded to replace W10754299 magnetron. Tested unit for heat and now unit is functioning as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW1

Near Austin, TX 78748

James K

Job Details: 08/14/2024

"WFW6605MW1 Arrived on site for unit not starting. Upon arrival, unit will not power on. Proceeded to check outlet and is receiving 120V. Attempted to enter diagnostics and was successful. No error codes stored. Diagnostics checks good. At times, certain buttons will not work. Proceeded to replace W11591400 console. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78744

James K

Job Details: 08/14/2024

"WMH32519HZ07 Arrived on site for unit fan not working properly. Upon arrival, customer stated fan is not running properly. Tested unit and found no issues however, a significant amount of grease found in the inner cavity dripping down to the control board (picture attached). Called techline and spoke with Travis SR# 7739708678 and stated microwave needs to be clean after every cook of oily foods on the bottom cavity. For further assistance customer will have to reach out customer service. No parts replaced"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/14/2024

Arris on site to test unit for RC not cooling properly. Found evap completely engcased in ice. Unable to currently access evap due to stuck bin. Advised customer to defrost unit 24hrs prior to return visit to prevent any potential damage trying to access evap. Scheduled for 08/21. ; schdld next appmnt for 8/21 WED !

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Kyle, TX 78640

Andrey

Job Details: 08/14/2024

"Arrived on site to test unit for long dry times, ran vent test and it passed, customer stated that on bulky and heavy duty it takes 1.5 hours to dry, explained to customer that on heavy duty cycles the temperature is defaults to 50% heat as per design, stated to customer that temperature can be adjusted but advised to trust the program unit is running as designed job complete, no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Round Rock, TX 78681

Tyler

Job Details: 08/14/2024

"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirmed issue and found no refrigerant left in system. Replaced w11598434 evap, w11506635 access valve, wpw10143759 uv drier, and w11614224 compressor. Pulled vac and charged syste, with 56g of r600. Watched evap coil frost over to front bottom side of evap coil with lowside psi at -5 and stable. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78739

Luis

Job Details: 08/14/2024

"DIFFERENT ISSUE FROM PREVIOUS VISIT. Arrived on site for no cool. Found evaporator heavily incased in ice,ran diagnostics fan powered on ran bimetal test passed heater powered on,diagnosed unit not entering self defrost. Replaced main control and ui,ran diagnostics changed defrost setting to basic. Customer will defrost unit I formed to place a towel in front of unit. Used w1159219,w11566894"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA71CIHZ04

Near Austin, TX 78739

Luis

Job Details: 08/14/2024

"Arrived on site for excessive moisture in freezer and fresh food. Found mullion divider sticking out further then top and bottom of cabinet,placed light at top corner light leaking through,added adhesive to corner of cabinet,added sealer inside of gasket to expand gasket same issue light leaking through uploaded picture,called tech support sent multiple pictures to tech support,per tech support sending pictures to product review team whirlpool will contact customer 2-5 business days. SR#7739707775"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Marble Falls, TX 78654

Maurice R

Job Details: 08/14/2024

Arrived onsite for washer walking during spin cycle. On inspection found that tub was sitting a little low. I pushed on the tub and it hit the ground. Also saw that basket was not level. Installed new suspension and leveled the basket. Tested unit diagnostic mode and in consumer mode. The washer is operating as design and no water leaks detected during service. W11400156

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ4

Near Dripping Springs, TX 78620

Tim M

Job Details: 08/14/2024

"Arrived on site to test unit for oven not igniting. Upon arrival customer stated all cooktop burners work but oven wont ignite and theres a gas smell after. Verified issue, all cooktop burners ignite properly, broil ignites properly, when turning on bake cycle a spark is produced but works intermittently. Sometimes take 4-5 sparks before ignition or there is not ignition at all and gas to the burner tube shuts off. When there is no ignition there is a strong gas smell due to the unburned gas. Noticed spark igniter is positioned too far away from the burner tube, after repositioning it closer to the burner tube and testing unit, bake burner tube now ignites during the first spark. Unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Dripping Springs, TX 78620

Tim M

Job Details: 08/14/2024

"Arrived on site to test unit for not cooling and no ice. Upon arrival customer stated FC is not as cold as it used to be and there is no ice being made. When exposing the evaporator found the unit was in a defrost cycle so no frost pattern was on the evaporator. Evaporator fan engages properly and heater is also engaging. After defrost cycle was complete, compressor kicked on. After 15 minutes no frost has developed on the evaporator and compressor is running extremely hot. Contacted service thread, per service thread unit has a sealed system issue. Will need to order parts pertaining to that issue. Turned unit off to prevent further damage. Unit is a r600a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Dripping Springs, TX 78620

Tim M

Job Details: 08/14/2024

"Arrived on site to test unit for ice cubes not separating. Upon arrival customer showed ice cubes that came out in sheets and dispenser is not dispensing ice. Inspected dispenser found ice container and dispenser motor are stripped. Also unit has a weeping valve. Will need to order ice container, dispenser motor for return visit and additional parts to ensure completion. Ordering parts, no parts installed, rescheduled for 08/20.; ordrng 1 W10822606 (Dispenser motor) and 1 W11574764 (Ice container) and 1 W11228132 (Motor shaft) and 1 W11448633 (Ice chute)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Austin, TX 78738

Tim M

Job Details: 08/14/2024

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated her unit gets a lot of organic growth through out. After a cleaning cycle with affresh unit will get that growth back after a couple cycles. Ran diagnostic cycle, unit filled, wash motor engaged, and unit drained. Vent fan and heater did not activate. Customer also is not using rinse aid, highly advised that she starts using it after repair is complete to remove as much excess water that is inside the tub. Recommend replacing vent assembly and heater on return visit. Ordering parts, no parts installed, rescheduled for 08/19.; ordrng 1 WPW10428211 (Vent assembly) and 1 WP8269259 (Vent gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/14/2024

"1836# Actual address is 587 Kings Point Drive, 45 mins away from address on file. Arrived on site to test unit for dent on inside of RC door. Uploaded pic and advised customer unit is outside 30 cosmetics and would need to contact whirlpool for assistance. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near New Braunfels, TX 78130

Andrew

Job Details: 08/14/2024

Arrived on site and replaced vent wax motor assembly(W11649995). Advised customer unit will not dry at times. Advised to use rinse aid and open door when cycle is complete to allow steam to escape. Unit is working as designed. No leaks detected job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKV2

Near Bee Cave, TX 78738

Tim M

Job Details: 08/14/2024

"Arrived on site to test unit for not washing and heater not disengaging. Found F7E1 motor not running error code stored. Cleared error codes and ran diagnostic cycle, wash motor does not engage. Replaced pump and motor assembly (W11460945) and control (W11672039). Tested unit, all components are properly engaging and heater disengages after diagnostic cycle is complete. Unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Austin, TX 78746

Wesley

Job Details: 08/14/2024

Arrived onsite and found unit operating with failed drain function f9e1 error. Found open line reading from control Found harness broken off the drain molex clip. Ordering harness to repair. Office to; ordrng 1 W11591637 (Lower harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78756

Tim M

Job Details: 08/14/2024

"Arrived on site to test unit for not heating. Upon arrival customer stated they heard a loud pop and spark and unit stopped heating. Verified that unit is not heating with magic lights diagnostic tool, removed unit from cavity and inspected internals. Found burnt diode and wires on the transformer burned damaging the capacitor. Replaced capacitor (WPW10574736), magnetron (W10754299), diode (W11256462), and transformer (W11545871). Tested unit, unit is now heating and is running as designed, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Dripping Springs, TX 78620

Luis

Job Details: 08/13/2024

"Arrived on site. Per service pointer W11092686 replaced drip pan,secured thermistor to correct location on suction line,added clamps and zip tied evaporator to clamps,secured cover with 4 screws. Autho S16360"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Round Rock, TX 78665

Lou

Job Details: 08/13/2024

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice maker had lost position while harvesting. I removed and replaced the ice maker and tested and unit is operating as designed. Cycled power to the unit to reset controls. No water leaks observed during service, job completed. W10873791"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Meridian, TX 76665

Jonathan M

Job Details: 08/13/2024

Arrived on site for a wash machine. That has a broken strike. Inspected unit and work area. I did confirm the customers complaints and found the scrape broken. I replaced the strike and tested the unit. I found the unit working and operating as designed. Call complete. W11457841.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Round Rock, TX 78665

Lou

Job Details: 08/13/2024

"Arrived on site to inspect range oven noises. Upon further inspection, the customer advised the unit began to make several popping noises and hadnt been used in approximately 24 hours, so the unit was cold. When I opened the oven door, I found the bottom panel was not secured on the back right corner (photo). I removed the panel and tested the unit and it ignited as designed. I installed the bottom panel correctly and retested and the unit is operating as designed and I could not duplicate any abnormal noises. I recommended the customer get a video of the noise should the unit began making unusual noises again. Unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near New Braunfels, TX 78132

Andrew

Job Details: 08/13/2024

Arrived on site to test unit for not starting. Found no stored error codes. Unit will drain and stay stuck draining. Replaced control(W11410070) and found wash motor not engaging. Replaced sump assembly(W11416363) and unit is now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBE02

Near New Braunfels, TX 78132

Andrew

Job Details: 08/13/2024

Arrived on site to test unit for noise. Was unable to mimic issue. Advised customer to take a video of noise. No parts replaced at this time. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near San Marcos, TX 78666

Joe Z

Job Details: 08/13/2024

Arrived on site for not dispensing water. Upon arrival found low amounts of water dispensing. Found a kink on supply line at supply connection. Cannot straighten out. Maintenance will replace supply line. Unit is operas designed. No leaks present job complete .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Dripping Springs, TX 78620

Luis

Job Details: 08/13/2024

"Arrived on site. Removed fresh food evaporator cover found oil on fresh food evaporator also found warped drip pan. Replaced fresh food evaporator,drip pan,compressor,3 way valve,drier and access valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Used W11457241,w11580434,w11654344,w11492867,wpw10143759,w11506635; used 1 W11457241 (Drip pan) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Briarcliff, TX 78669

Luis

Job Details: 08/13/2024

"Arrived on site. Lowered unit onto its wheels found cabinet off center leaning towards the right side,found no physical damage or damaged parts to unit,added pads and shim adjusted front pegs. Ran compressor test no odd noise. Used 4387828a,w11113654; used 1 4387828a from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78735

Luis

Job Details: 08/13/2024

"Arrived on site for loud noise while dispensing water. Dispensed water loud noise,lowered water pressure same issue,found filter door not closing properly also. Diagnosed a defective water filter housing,replaced housing,tested water dispenser unit working as designed. Used w11162041"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near San Marcos, TX 78666

Joe Z

Job Details: 08/13/2024

"Arrived on site for not dispensing water. Upon arrival, test unit and there is very low amounts of water dispensing. Found supply line is kinked. Was able to straighten line. Unit is now operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHw4

Near Austin, TX 78723

Scott

Job Details: 08/13/2024

Moved to Apt 204 Arrived on site for ui issues . Found ui missing some led nodes in timer display. Replaced UI W11325580. Ran diagnostics got 6-2 error . Cleared code . Ran ui test and test wash all checked normal. No water leaks detected at time of service . Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Austin, TX 78723

Scott

Job Details: 08/13/2024

"Arrived on site replaced water paddle and spring W10672578, W11679631. Did find a bunch of sticky substance behind paddle . Cleaned up wall . Paddle is no longer sticking . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Austin, TX 78723

Scott

Job Details: 08/13/2024

"Arrived on site ,replaced drum W10508188. Tested unit and all checked normal. New drum fix noise and vibration noise . No lint build up at time of service . Job complete"

We serviced a

MAYTAG DRYER

Model MGDB835DC4

Near Waco, TX 76708

Jonathan M

Job Details: 08/13/2024

Arrived on site to install previously diagnose to park. Inspected unit and work area. I replaced the blower wheel and tested the unit. I found the unit work for 10 minutes without making a sound. The unit is now working and operating as designed. Call complete. WP69772.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waco, TX 76708

Jonathan M

Job Details: 08/13/2024

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness and control and checked all my loads through the wire harness. I found all within range. I went ahead and ran the unit through a calibration cycle and auto test. I found the unit working and operating as designed. Call complete. W11665968 and W11608056.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Waco, TX 76708

Jonathan M

Job Details: 08/13/2024

Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer also complained about moisture up at the top edge of our freezer. I went ahead and added silicone to the outer edges of the cabinet and liner to address this issue. I found the issue with the gasket sealing properly. The unit is working and operating as designed. Call complete. WPW10672333

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waco, TX 76706

Jonathan M

Job Details: 08/13/2024

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the heating element in the thermal fuse and tested the unit. I found the unit working and operating as designed. Call complete. WP3392519 and 279838.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HW01

Near Kingsland, TX 78639

Maurice R

Job Details: 08/13/2024

Arrived onsite for previous diagnosis parts. On inspection I started monitoring the electricity to the unit it share a plug with the refrigerator and it is plug into a power stripe. During me monitoring the power customer got a call and had to leave for personal emergency. I rescheduled for the 8/23. Returning all parts; schdld next appmnt for 8/23 FRI !

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Austin, TX 78757

Daniel A

Job Details: 08/13/2024

Arrived on site to inspect dryer tumbling stopping after an hour and timer continuing. The customer provided a video of the issue happening and I attempted to replicate the issue to see in person however could not replicate. I contacted whirlpool tech line and was advised to replaced the motor due to likely overheating. I am ordering the motor assembly W11209428 and blower W11573366. Office to schedule return service.; ordrng 1 W11209428 (Motor assembly) and 1 W11573366 (Blower)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78758

Daniel A

Job Details: 08/13/2024

Arrived on site to install previously ordered and diagnosed part. I replaced the control however unit is still not starting a cycle. I proceeded to replace the wiring harness and retested the unit. The unit is still not starting the cycle. Office to reschedule W11310055; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT550SAPB00

Near Austin, TX 78758

Daniel A

Job Details: 08/13/2024

"Arrive on site to inspect dishwasher with a F9E1 error code. Customer advised that issue started after a power outage. Upon further inspection found that the unit was draining fine but error code kept displaying. I found that upon starting a cycle, the drain would time out and display error. I am ordering the control W11696402, valve check drain vent W11690638, check valve W11693619 and CNOTE-2HR office to reschedule return service. No water leaks observed during service.; ordrng 1 W11696402 (Control) and 1 CNOTE (2 hour job) and 1 W11690638 (Valve check (drain vent)) and 1 W11693619 (Check valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78735

Luis

Job Details: 08/13/2024

"Arrived on site for ice build up in freezer section. Found large gaps between liner and cabinet added adhesive to large gaps,remolded gas,et checked door seal good. Used WP482338; used 1 WP482338 (Adhesive) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Jarrell, TX 76537

Sterling

Job Details: 08/13/2024

On arrival verified complaint of intermittent burners. Oven works 100% all of the time. Verified voltage is good and has no drop under load. Elements all test good. Replaced infinite switches for all 4 burners. Installed 2x wp3149400 and 2x wp3148952. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Liberty Hill, TX 78642

Miguel

Job Details: 08/13/2024

"Arrived on site for refrigerator making a noise. Entered diagnostic and found noise occurs when compressor runs from the rear. Removed back panel. Found compressor vibrating against its securing tab. Removed and properly secured. No longer making noise, call complete. No parts."

We serviced a

KITCHENAID DISHWASHER

Model WDT970SAKZ1

Near Liberty Hill, TX 78642

Miguel

Job Details: 08/13/2024

"Arrived on site for washer not draining, does not finish a cycle. Found F9e1. Found water in tub. Also found disposal plug in place. Knocked out plug. Cleared code. Completed diagnostic with no issues, call complete."

We serviced a

KITCHENAID OVEN

Model KOEC530PSS00

Near Georgetown, TX 78628

Miguel

Job Details: 08/13/2024

"Arrived on site for door not being level. Found door was bowed on left side. Removed door, replaced front door glass. Installed nameplate. Reassembled and verified operation. Call complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Leander, TX 78641

Miguel

Job Details: 08/13/2024

"Arrived on site for icemachine not making ice. Newly installed, has never made ice. Unit was off. Ran diagsnotics and verified water and pumps working. Full frost pattern on evaporator. When started again the water flow was low. Removed from counter and it got normal. Water line was pinched. Unit working as designed. Call complete. No parts."

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near San Marcos, TX 78666

Andrew

Job Details: 08/13/2024

Arrived on site to replace previously diagnosed oven sensor. Had to remove microwave to pull out oven. Found broil element connection was not connected and barely making contact preventing oven from heating properly. Fixed connection and replaced oven sensor(W11598120). Tested to 350? with no issues. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near San Marcos, TX 78666

Andrew

Job Details: 08/13/2024

Arrived on site and replaced with RF igniter(W11702865). Unit now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near San Marcos, TX 78666

Andrew

Job Details: 08/13/2024

"Arrived on site to test unit for not rinsing in delicates, normal and color cycles. Spoke with Techline and found unit is working as designed. Advised to put unit into extra rinse per Techline. No parts replacement recommended at this time. SR#7739698932"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB1

Near San Marcos, TX 78666

Andrew

Job Details: 08/13/2024

Arrived on site to test unit for not heating. Found error f9(miswired). Found L2 was burnt on terminal block. Replaced block(WPW10245259) and corrected wiring. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near New Braunfels, TX 78130

Andrew

Job Details: 08/13/2024

Arrived on site to test unit for damaged door and vent. Replaced vent(W11648980) and outer glass(W11653626) and nameplate(W11178521). Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Austin, TX 78752

James K

Job Details: 08/13/2024

"WFW5605MC1 Arrived on site for unit flashing Lo Flo. Upon arrival, entered diagnostics and found F8E1 long fill code. Cleared code. When cold water valve activated, heard a restricted noise. Proceeded to disconnect water line and found sediments clogging the valve (picture attached). Flushed both lines and re tested. Now unit is functioning as designed. No water leaks present at this time. No parts replaced"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Austin, TX 78702

James K

Job Details: 08/13/2024

"KRFC704FBS00 Arrived on site to replace ordered parts. Upon arrival, proceeded to replace W10910401 ice container, WPW10317076 control and W11099340 UI. Also proceeded to change to Basic Mode for the defrost cycle. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, TX 78754

David Z

Job Details: 08/13/2024

"Arrived on site to diagnose washer not starting cycles. I tested the unit and found when it's sensing it's making noise, sounds like no belt resistance. Removed the bottom cover and found her belt was not on the motor or splutch, and there was an extra random bolt sitting in the cage. Removed the bolt and reseated the belt. Verified proper operation after. No parts needed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78703

James K

Job Details: 08/13/2024

"WFG320M0BS3 Arrived on site for unit not heating. Upon arrival, found igniter pulling only 2.6 amps. Proceeded to replace W11176454 igniter. Tested unit and now oven is heating as designed. Inspected further and found front door and seal faulty (pictures attached). Ordering WPW10535778 gasket, W11178521 name plate, W11176456 front door glass, W10894054 handle, W11389703 cross bracket, W11232008 trim right and W11209792 trim left. Office to reschedule ; ordrng 1 WPW10535778 (Gasket) and 1 W11178521 (Name plate) and 1 W11176456 (Front door glass) and 1 W10894054 (Handle) and 1 W11389703 (Cross bracket) and 1 W11232008 (Trim right) and 1 W11209792 (Trim left)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78754

David Z

Job Details: 08/13/2024

"Arrived on site to install new RC door gasket and seal liner. Removed and replaced RC door gasket and sealed liner. Heated gasket and tried to form. I was able to secure the gasket to the liner and verified a good seal. Parts used - W11030684, W10841140. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM05

Near Austin, TX 78754

David Z

Job Details: 08/13/2024

"Arrived on site to replace damaged fill tube. Found the included line kit was a bare line, no fittings or filll tube elbow. I cut out the damaged section and used 2x truck stock 1/4 inch to 1/4 couplers to secure the replacement section of hose from the hose kit. Tested a fill and verified no water leaks present. Parts used - W10823511, 2x WP2198677. Call completed ; ordrng 2 WP2198677 (1/4 - 1/4 Coupler (DZ Replenishment))s"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ3

Near Manor, TX 78653

David Z

Job Details: 08/13/2024

"Arrived on site to diagnose range with unflush bottom drawer. Examined unit and found bottom shelf looked warped due to only one side being in the slide rail. I removed the shelf and reattached the guide for the right side and properly installed. Customer asked how they can stop the drawer from being used, which I let them know would be at their discretion since there is no locking mechanism. Unit is working as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Manor, TX 78653

David Z

Job Details: 08/13/2024

"Arrived on site to follow up on refrigerator that was completely dead. Tested unit and found no power going to fridge. Located breaker in laundry room and found it tripped. I reset the breaker and ran unit through diagnostic tests of all functions. Could not get unit to trip breaker on any diagnostic test. Exited diagnostics and let unit run for a bit and breaker still did not trip. Advised customer on GFCI nuisance related trips, since unit isn't even coming close to pulling enough amps to trip breaker. Customer was not home at time of service and let me in remotely. No parts needed since I could not duplicate a failure. Call completed."

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Waco, TX 76706

Jonathan M

Job Details: 08/13/2024

"Arrived on site for a washing machine that is flashing an F2 E2 (HMI disconnected) error code. Inspected unit and work area. I did confirm the customers complaint as the error code was flashing on the main screen. Per the tech sheet, I went ahead and replaced the user interface. I tested the unit and found the unit working and operating as designed. Call complete. W11478526."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Seguin, TX 78155

Tim M

Job Details: 08/13/2024

"Arrived on site to test unit for not dispensing ice. Upon arrival customer demonstrated when pressing on the ice paddle no ice dispenses. Removed ice container and activated motor, motor is seized and does not spin. Replaced motor (W11671282) and coupling (WPW10169511) from job ticket 421544. Tested unit, unit now dispenses crushed and cubed ice as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Seguin, TX 78155

Tim M

Job Details: 08/13/2024

"Arrived on site to test unit for not cooling. Upon arrival found 3 of ice buildup on the evaporator cover, unit has a defrost issue. Defrosted evaporator and found a wire on the heater that has come out of its molex. Replaced heater (W11650661), evap fan motor (WP2315549), thermistor (W10316760), and control (W11546690) as precautionary. Unit is now building ideal frost and is running as designed, no leaks detected, job complete."