RT18AKXKQ01 Arrived on site for a refrigerator leaking water. On arrival I didn't see any water on the floor when opened the RC door i seen condensation built up tried closing the door but it wouldn't close client had large bags of rice stopping the door from closing. I tried explaining to client that causes condensation further inspection FC was so full of food that it was stopping ventilation I move some food around and didn't hear fan turning no ice buildup. I'm ordering evaporator motor and rescheduleing no parts used no returning parts no water line connected. Office to reschedule for client. ; ordrng 1 2183833 (Evaporator motor)

Arrived onsite for previously diagnosed parts. I replaced the knob and unit now looks and operates as designed. Call complete. Installed W10448758 Knob-Cntrl.

Arrived onsite and replaced the hub. Unit is now operating as designed. Advised customer on repair. All checks good. W10528947

Arrived onsite for underside light stu k on. Diagnosed as bad control lighting controller. Replaced control to repair. W11552018. No signer available.

"Arrived on site for washer leaking . Ran diagnostics and within seconds the tray valve sits in started to fill with water . Found valve cracked and leaking from thermistor . Replaced valve W11400157. Ran diagnostics, all checked normal. Nomwater leaks detected at time of service. Job complete"

Arrived onsite for fridge tripping fridge outlet breaker. Does not trip in separate circuit. Advised customer to have power supply serviced. All else checks good. No parts. Nomsigner available.

Arrived onsite and repaired the liner crack with liner repair kit. Unit is now operating with structural integrity. 8201700.

Arrived on site for microwave not starting and display not functioning properly. Found interlocks switches would sometimes work and Led on display missing some spots . No parts are avaliable for repair on this unit . Job complete

Arrived onsite and found unit slides seized from previous frosting issue. Repaired by replacing the slides with slides kit W11658402. Unit freezer drawer is now closing properly and as designed. Advised customer on repair and design.

Arrived on site for food freezing in fresh food section . Also customer mentioned freezer door handle pulling away from door . Advised on keeping back wall free of blockage . Tightened down set screw on handle . Handle is secure on door now . No water leaks detected at time of service. No parts installed . Job complete

"Arrived onnsite for freezer making noise. Customer had video of noise coming frommfreezer fan. Removed shelves and cover, found ice build up from icemwker. Cleaned and cleared ice. Installed fill tube extension. Verified operarion. Call complete. Wpw10496649; used 1 Wpw10496649 (Water tube) from stock"

"Arrived on site for ice making issues and humming noise. Upon arrival, inspected unit and there is a full container of ice and cannot duplicate noise. Did find freezer is jammed packed with food. Explained to customer how having too much stuff blocking vents caused air flow issues. Unit is operating as designed. Advised customer to get recording of noise if reoccurs"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced terminal block (WPW10245259) and harness (W11616884). Tested unit, unit is now receiving proper voltage and is heating. Unit is now running as designed, job complete."

"Arrived on site to test unit for error codes. Upon arrival maintenance stated unit has not been used, was plugged in to test and F3E1 error code would immediately start to flash. Applied power to the unit, F3E1 water level sensor fault error code started to flash on the console. Removed back panel and found multiple connectors unplugged from the control. Plugged in connectors and secured, applied power, error code no longer flashes. Ran a diagnostic cycle with all components properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect the left front and right rear burners not igniting properly. Tested the unit and found that the burner caps were installed incorrectlyeach had been placed on the wrong burner. Repositioned the burner caps to their correct locations. Tested the unit; all burners now ignite and operate properly. Additionally, cleaned the left front and right front burners. All burners are functioning as designed. No further issues found. Job complete."

"Arrived on site. Customer defrosted unit,removed evaporator cover found neutral lead of heater not connected to harness,ohmed heater pass checked continuity on harness fuses passed,reconnected harness and heater lead,replaced control ran diagnostic thermistors passed,ran fan test passed. W11212392"

Arrived onsite for gas leaks smell. Customer stated it was in the island underneath the cooktop. I used my sniffer on the cooktop orifices and found no leaks. I sprayed all connections underneath and inside the cooktop and found no bubbles forming. I cannot find a leak on the unit during time of service and customer stated it is not smelling like gas now when the valve was turned on. No leaks during time of service. Call complete. No parts installed. Called safety to report findings SR 7741583972.

"Arrived on site for not washing and not dissolving detergent . Upon arrival , customer states that it is intermittent. Ran a normal cycle and unit fills and begins washing . After several minutes found motor stops. Ran diagnostics and get error codes F4-E3 wash motor not operating and F7-E1 no heat. Ran test cycle and confirmed motor not operating. Need to replace sump and motor. Replaced sump and motor W11613479. Test unit and is operating as designed. No leaks present. Job complete"

Arrived onsite for dishwasher not draining. I found debris inside the drain pump and impeller to have chips on it. When I tapped on the drain pump it came on and drained. The drain pump got stuck in debris and the impeller couldn't move. I replaced the drain pump and unit operates as designed. I advised the customer to be sure to check the filter and inside of the pump and motor to ensure nothing gets stuck. Customer understands. No leaks. Call complete. Installed W11462456 DRAIN PUMP.

Arrived onsite for washer leaving clothes wet. Upon arrival I found the unit not plugged in all the way. I found a tachometer missing error present. I tested the unit and found the shift actuator not switching and when under the unit i found the capacitor not showing capacitance. I replaced the capacitor and actuator and tested the unit. Unit is now running cycles as designed. No leaks or oil present. Call complete. Installed W11395618 CAPACITOR AND W11481722 ACTUATOR.

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival I verified issue range tripping. I replaced control board, bake, and broil I removed ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again to change out the breaker. Calling whirlpool safety Sr # 7741499936"

8107 is the apartment number washer is located. Arrived on-site for drain pump constantly running. Replaced control and calibrated ran test cycle. Unit is functioning properly and as designed to. No leaks present at this time job completed

Arrived onsite for no cool and found overloading start device. Unplugged unit to prevent damage. Sound would indicate bad startmrealy and healthy compressor. Ordering start device to repair. Returning as soon as next day. No parts ; ordrng 1 WP2319792 (Start Device)

Arrived on-site for lid not closing. Lid was staying about an inch to high to lock. I removed the door and found the hinges slightly bent. I straightened them out and now the lid closes perfect. No parts used.

"Arrived on site for range tripping breaker when oven was used. On arrival found 245 L1&2, 123 L1&n, 124 L2&n, & 0 n&g. ReplacedmW11707168 control, w11182108 bake element, w10856603 broil element, tested oven to 500 and found unit working as designed without tripping breaker. Reported findings to safety team sr# 7741574166. Customer signed electrical form and unit works as designed. Call complete"

Arrived on-site to install ordered door. Installed new door and took pic. W11575716. Nobody is available to sign

"Arrived on site to inspect oven tripping the breaker. Upon further inspection, I verified that the unit was wired correctly and that there was no visual damage to any wires or components. I followed saftey protocol by documenting with photos of the location of the unit. I replaced the controls per manufacturer's guidelines. I started the burn off process by removing the ground connection and setting the oven to bake at 500 degrees for 30 minutes. After 30 minutes, I reattached the ground connection and tested the oven. The oven is no longer tripping. It is advised to run the oven for an additional 2 hours. However, the home was vacant and could not be done. I called Saftey to document however Saftey couldn't find any record of the oven. Office to follow up. W11261164 W11261165. No one on site to sign"

Arrived onsite for unit not dispensing fabric softener. Ran test and found J9 connector yellow and white to softener solenoid was OL. Replaced valve housing. Tested and unit is now functioning properly. Job complete

"Arrived on site for leveling legs not working, shaft was broken. Unit needs conversion. Removed slightly into pad. Lifted and removed front left wheel. Replaced leveling leg. Installed new short shaft. Customer provided conversion kit. Removed burners. Replaced all orifice and converted regulator to LP. Verified operation. Call complete."

"Arrived on site to repair previously diagnosed issue. Replaced evap motor, control and door switch. Was unable to test unit due to power outage on entire building. No leaks present at this time customer will monitor job completed"

"MVW5430MW2 Arrived on site for a washer not completely cycles. On arrival client stated it takes to long to wash and all the lights flash when trying to work. I ran diagnostic and found error code F2E1 ui stuck button i tested in test mode everything seemed good until I ran a quick wash in customer mode. When running cycle all the lights would flash when washer was in sense then it tried to go into fill soak but then lights flashed again then it went to sensing. I replaced lower wire harness, main control, capacitor, actuator, splutch belt, and latch . Then I calibrated before running quick washer in customer mode with sheets. Still not working calling whirlpool tech support Sr# 5216 . Tech Support had me test all electrical components and we figured out that the issue was the ui control, and other components. I ordered the ui board, 5 switches, harnesses office to reschedule for client no returning parts no water leaks visible from main water supply. ; ordrng 1 W11675701 (Ui control) and 2 W10859568 (Switch cyc)s and 2 W11437973 (Upper harness)s and 1 W11675700 (Electric control) and 1 W11168256 (Switch cyc) and 1 WPW10414398 (Switch position 4)"

Arrived on site to repair previously diagnosed issue. Replaced control and dethawed evaporator . Reassembled unit customer will monitor cooling inside unit job completed

"Arrived on. Site for washer filling but not going into wash cycle . Ran dianostics no error codes . Washer passed test wash . Ran manual test and unit it passed all tests . Started just a normal.cycle and unit is performing normally . Ran normal cycle with clothes . Unit is advancing thru cycles . Couldn't duplicate any errors . Unit is performing normally. No parts used , no water leaks detected at time of service. Collected 162.36 autho 3AC34L"

Arrived on site for ICE MAKER LEAKIing found Fill tube to short . Replaced extension tube WPW10496649. Ran harvest test . No leaks detected at time of service. No o e from construction on hand to sign ticket . Job compete .

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the damper and reassembled the unit. The refrigerator is now fixed and no longer making the unusual noise. No water leaks observed during service. WPW10479155

Arrived on site for drain pump constantly running needs new control. On arrival maintenance director canceled call said tenant called and said unit is working job completed

"Arrived on site inspect refrigerator with dent in FC door . Upon further inspection, the customer advised that there was a dent on the freezer door and also there had been condensation forming on the vertical and horizontal mullion. I checked the refrigerator for air gaps and checked the gaskets and the gaskets are sealing properly. The customer also reported that the ice in the bin would clump sometimes. I found that the ice bin gasket was a little misshapen. I reshaped the ice bin door gasket. I also entered service mode to change the mullion heater setting and changed it to 'always on'. I replaced the freezer door and name badge. The customer will monitor the quality of ice. No water leaks observed during service. W11681455 W10876598"

"Arrived on site for refrigerator not cooling. Found 63f in both refrigerator and freezer. Compressor pulls 0.3 amps. No heat transfer coming off suction line. Will need new compressor, sealed system repair required. Office will call to reschedule. ; ordrng 1 W10779331 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)"

"Arrived on site for dishwasher not cleaning dishes. Soap doesn't dissolve. Diagnositcs shows F9e1, f5e1. All buttons responding. Ran test and all components working but water bot pushing enough to spin spray arm. Evidence of diverter leaking. ReW11178672moved shelves. Replaced pump and motor assembly. Verified operation. Lower spary arm clogged and not turning. Replaced spray arm. Call complete."

"Arrived on site to inpsect range with burner not operating properly. Upon further inspection, I found that the left front burner is only heating on the outer ring and found that the right front was only staying on the max setting regardless of where the temp is set. I am ordering the left and right front switchs and left and front elements. I am scheduling for 5/28; ordrng 1 W11517959 (Element) and 1 W10823727 (Element) and 2 W10857622 (Switch)s"

Arrived on site for microwave showing door error. Unit was unplugged. When power is applied unit is reasoning and working as normal. Unable to duplicate any erros. Doors and switches responding properly. Call complete. No parts. Vacant apt.

Leaking from ice maker . Found ice maker leaking from back cup due to being cracked . Replaced ice maker from kit W11729596. Ran harvest . No leaks detected at time of service. No one from construction on hand to sign ticket . Job complete

"Arrived on site ro inpect range displaying F1E6 error code. Upon further inspection, placed the unit into diagnostics and observed the stored error code. I found that the control had a bad relay that was causing the oven temperature to be overheating. I also found that the temperature sensor was slightly out of spec. I replaced the control and the temperature sensor. WPW10181986 W11567368"

"Arrived on site to test unit for tripping breaker. Replaced bake(W11182108), broil(W10856603) and control(W11707168). Removed ground from terminal and heated to 500. Reattached ground and heated to 500. Advised customer to run at 500 for 2hrs. Job complete. Safety SR#7741571226"

"Arrived on site to test for not running properly, tested unit found voltage is good, vent is now good, customer stated that it was taped shut, do to the restriction in the vent moisture was accumulating on the console temporarily making it unresponsive, unit is now working properly since the console dried up, she was able to use it and it runs good, inspected the console and did not find any corrosion unit is running as designed job complete no parts installed"

Arrived onsite and found unitnwith complaint of clack noise. Gearcase is tight and dry. Tolerance in shaft play is the same as the new gearcase in the box. No error codes. Unit had a very heavy bedding load in it when I arrived onsite which had thrown an off balance adjustment advisory with qr link for customer instruct on manual load adjustment. Adjusted load and observed load finish normally. Observed all base functions in diagnostics and found unit is operating within specs. Called techline to report findings. Advised customer to record video of any ongoing clack concerns to assist in repair. No parts. Sr#7741616253 Edwin

Arrived onsite and found unit operating with very noises rattle during cooling cycle accessed rear compartment to dampen and mitigate contributing factors. Listened to video of issue. Unit was running a defrost while onsite. Waited for defrost to complete to finish dampening repair. Unit is now operating quietly. 212643; used 1 212643 ( Permagum) from stock

"Arrived on site to follow up on refrigerator not producing ice. On arrival found ice bucket empty. I tried to jump the icemaker and found it would not respond. I found good temp in RC, FC was about 25. When I checked the rear of the unit I found that the evap pan was full, and water was cold. Unit likely just went through defrost. I power cycled the unit and tested icemaker again. Found icemaker did respond and cycled properly. Advised customer to follow up since they had no cooling issues, and if unit experiences issue again to order a control and icemaker. Unit looks like its working properly once it was power cycled. Call completed."

Arrived on site to test unit for condensation on million rail. Replaced mullion(W11649966) and turned million setting to always on. Job complete.

"Unit 434. Arrived on site to diagnose refrigerator with slow water fill. Examined and tested unit. Maintenance advised me that the resident said that water works fine sometimes, but others not at all or slow. I ran the dispenser and found once I let it dispense a few seconds, flow picked up and I could hear crunching in the RC at the reservoir area. Description indicates reservoir has likely been freezing. Unit is very lightly loaded which can increase the length of compressor run time, which can freeze the reservoir. Advised maintenance to have customer add some items to the unit, and to run the dispenser several times a day to keep water flowing and less likely to freeze. Nothing wrong with unit, temps are good. Call completed."

"Arrived on site to test unit for not heating, customer stated that it take too long to dry, ran vent test and it is completely restricted, advised customer to hire a professional to remove restriction, at this time job complete"

"Arrived on site to test unit for not pumping water. Upon arrival customer stated unit fills with water but does not clean dishes, doesnt hear water spraying. Tested unit, found wash motor not engaging. Replaced wash motor assembly (W11025157) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for fresh food top module strobbing,replaced defective led module, led no longer strobbing and staying lit,found deli leds dim,replaced led modules all leds working as designed. W11683243,w11527432"

"Arrived on site for no ice. Icemaker not running through a forced cycle replaced defective icemaker,powered unit on icemaker ran through a cycle and filled with water. D7824706q"

"Arrived on site to test unit for issue with oven not reaching correct temperature. Tested both ovens by setting them to 350?F. The average temperature for the top oven was 359?F, and the bottom oven averaged 357?Fboth within the acceptable range. Unit is operating properly. Job complete."

"Arrived on site to test unit for no power. Found no display or lights coming on. Verified unit was receiving correct voltage. Tested internal fuse and found it was open. Replaced fuse, tested unit, and confirmed the display is now functioning and the unit is heating properly. Job complete."

"Arrived on site to inspect refrigerator ice maker ams water dispenser not operating and lights going out in the both sections. Upon further inspection, I removed the filter and tested the water dispenser, and found that the water flow was restored. I ran a cycle on the ice maker and found that it is operating as designd and filling with water now. I found that the led modules had failed internally. I informed the customer that the refrigerator will need a new filter as this was the cause of the ice maker and water dispenser not operating. I am ordering the light modules for the freezer and refrigerator. I am scheduling return service for 5/28. WPW10515058 WPW10515057; ordrng 1 WPW10515057 (Led module) and 1 WPW10515058 (Led module)"

"Arrived on site for too much ice,ran diagnostic icemaker passed harvest,ran a second harvest placed hand by bail arm,with resistance from bail arm icemaker read bin full,replaced icemaker ran harvest test passed ran fill test passed. W11646196"

"Arrived on site to test unit for issue with timer not turning off. Tested unit and found the timer is functioning as designed. To turn off the timer, the user must press the timer button again; the Cancel or X button will not stop the timer. Unit operating properly. Job complete."

Arrived on site to inspect range cooktop with middle front burner not burning properly and cause a flame that is too high. The customer advised that she had not moved the burner caps since last visit and the stated that the middle front one was not checked. I checked all the burner caps and found that 2 were in the wrong position. I placed all burner caps on the correct burner and tested all burners. The unit is now operating as designed. No gas leaks observed during service.

Arrived on site to diagnose an oven issue where the bake function was not igniting properly. Tested the unit and confirmed that the igniter was engaging but the bake burner was not igniting. Found the bake igniter to be faulty. Replaced the bake igniter and tested the unit. The oven is now igniting immediately. Job complete.

"Arrived on-site for a refrigerator that is not cooling. Inspected unit and work area. I found that the unit is in a home, but the home ambient temperatures in the low 80s. The customer stated that the unit does cool but seems to have a hard time freezing items. She stated that the unit hasn't worked properly since she bought it and she called in when the unit wouldn't freeze items from the grocery store after a day of being in the freezer. She said that when that happened, the unit was making a weird noise and that it has since gone away but she doesn't trust the machine. I checked temperature in both sections and found the refrigerator at 36 degrees farenheit and the freezer at 20 degrees farenheit but with nothing in it and going through a defrost. I adjusted the temperature and found the machine c0me out of defrost and b3gin to cool. I found the freezer drop to 8 degrees farenheit within 10 minutes and checked the frost pattern. I found a decent frost pattern with half of the evaporator fullyforst3d and the front side beginning to form frost. I reassembled the unit and found tempertaure had increased to 60 degrees farenheit in the freezer and left my temperature probe in the freezer while I checked resistance on my thermistors. I found the RC thermistor reading 7.89 k ohms (36.5 degree fahrenheit) and the defrost thermistor showing 18.3 k ohms (8 degrees farenheit). I checked the compressor and did not find the compressor overly hot. Within twenty minutes, I found the freezer get down to 7 degrees fahrenheit and continuing to cool. I did advise the customer that I could not replicate her issue and did explain to the customer that having multiple items in the freezer would help maintain temperature in the freezer section. I also explained that ambient temperatures need to be below 90 degrees fahrenheit to cool adequately. The unit appears to be working and operating as designed. Call complete. No parts were installed."

"Arrived on site and replaced regulator(W10786952), line kit(8212547RP), valve(W11535162) and valve(W11312191). Unit is now working as designed. No leaks detected. Job complete."

"Arrived on site for oven not heating properly. Upon arrival, called techline and spoke with Brandon SR#7741615938 and stated I will need a weighted temp probe on thermocouple to check accurate oven temps and follow service pointer W10565140. Also recommended to change calibration back to 0F. Calibration complete. Office to reschedule ; O-emld tckt"

"Arrived on site to replace previously diagnosed water line , pressure regulator and FC gaskets, replaced and tested unit is now running as designed no leaks detected job complete installed W10443320, 821254RP, W10786952"

Arrived on site and replaced damper control(WPW10594329). Found right side RC gasket was missing magnet and not sealing properly. Needing both RC door gaskets. Scheduled for 05/28. ; ordrng 2 W10830162 (Gasket)s

"Arrived on site to test unit for squeaking noise, tested unit found loose belt and worn out cam, no signs of gear case failure, will need to replace cam and belt to fix issue ordering parts rescheduled for 5/28; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

"Arrived on site to test unit for squeaking noise, tested unit found noise coming from idler pulley and a loose belt, replaced all parts from repair kit and belt and tested unit is now running as designed job complete installed W11162091, 4392067"

"Arrived on site to test unit for noise, tested unit found loud rumbling noise and squeaking coming from the rear rollers, inspected and found rollers worn out and slipping to far up the rolling channel, cleaned up the drum and installed parts from repair kit, unit is now running as designed but if this noise coming back drum will need to be replaced at this time job complete installed 4392065"

"WDP540HAMZ4 Arrived on site from previous visit to install parts. I installed pump motor, lock,heater then tested product is working as its designed no water leaks visible from main water supply."

"WTW5105HW2 Arrived on site for a washer making nosies. On arrival I ran diagnostic and no error codes showed up I ran a test and all was good until washer started spinning. I stop washer and spun drum by hand it was wobbly. I checked if spaner nut was tight it was basket is needed to fix repair. I ordered baket,spaner nut, and motor returning parts just in case needed. No water leaks visible from main water supply office to reschedule for client. ; ordrng 1 W11513243 (Basket) and 1 W11551646 (Spaner) and 1 W11551646 (Motor)"

Arrived on site to replace broken power cord. Replaced cord corrd and tested unit is functioning functioning properly and as designed to. No one on site for signature job completed

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue I replaced contol board, bake and broil element. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend to client that if it happens again to contact the home builder to replace the breaker. Calling whirlpool safety Sr # 7741573233"

Arrived on site to test unit for tapping vibration sounds. Found motor mount was excessivly loose. PutPads(W11113654) under neath and secured with screws. Noise is no longer present. Job complete.

Arrived on site to test unit for vibration sounds. Found evap cover was vibrating causing noise. Used a foam strip and permagum to dampen sounds but advised customer noises will not interfere with operation are in no way a sign of failure. Job complete.

"Arrived on site for unit not powering on and keeps blowing fuse. Called previous tech on site BBto discuss issue and what he found. Recommended replacing capacitor diode and mag. Replaced mag,diode,capacitor, and lower interlock to be on the safe side since upper interlock got replaced. Tested unit turned on called for heat unit blew fuse again. Called tech line sr#7741620781 recommend ordering transformer,fuse and upper and lower interlocks. Ordering parts office to re schedule no one on site for signature ; ordrng 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock) and 1 W11545871 (Transformer) and 1 W11495561 (Magnetron) and 1 W11707984 (Fuse)"

"Arrived on site and replaced compressor(W11578208), druer(WPW19143759), access valve(W11596635) and inverter(W11661848). Pulled a vacuum and charged to specs. Advised customer to monitor. Job complete. ; schdld next appmnt for 5/28 WED !"

"Arrived on site to inspect washer not turning on. Upon further inspection, the tenant advised that the issue is intermittent; sometimes it'll work just fine and others it won't. I placed the unit in diagnostics showing error code F7E5-shifter fault and F3E1-sensor fault. Cleared the codes and continued with testing and the unit operated as designed. I questioned the customer on their washing load sizes and they advised it varies from small to large (clothing up to the top of the agitator). I recommended the customer not overload the unit as it can cause the unit to shut down and throw error codes such as this one did (F7E5). I questioned the customer regarding the unit not completing a cycle and they said it would make loud grinding noises. I tested the drain pump and the tenant identified the noise. Tenant advised they would have to unplug the unit to get the noise to stop. Due to the F3E1 error code, I am ordering the main control and advised maintenance staff that we would contact them when the part arrived as it's currently out of stock. No water leaks observed during service. ; O-emld tckt"

WTW8127LC1 Arrived on site for a washer making nosies. On arrival I ran diagnostic no error codes then i ran a diagnostic test no sounds product is working. Then I tested in customer mode on quick wash for 27 minutes i waited for the whole cycle no sounds. I recommend to client if sounds come back to record all sounds and the time it makes the noise. No parts used no water leaks visible from main water supply.

Arrived on site to repair previously diagnosed issue top middle spray arm not cleaning properly. Replaced spray arm and tested. Unit is functioning properly and as designed. Customer will monitor next few cycles of dishes. No leaks present at this time job completed

"Arrived on site for no ice. Removed front cover found broken wire on grid cutter,ran diagnostic pump not sending power to valve,ran a normal cycle valve energized weak flow. Replaced water valve,recirculating pump and grid cutter ran diagnostic all test passed. W10919199,w11542867,w10897719"

Arrived on site to replace disposal and maintenance advised it had already been replaced. No services needed

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit on Timed Dry and noticed the heat selection was on Air Dry. I changed the heat to high and tested and found the element not coming on. I gained access to the element and tested and found it open and the coils broken. Removed and replaced the heating element and reassembled the unit and retested. Unit is operating as designed. I recommended to maintenance that they have the vents cleaned soon as there was some lint inside the unit that I cleaned out before reassembling. No lint observed at the end of service, job completed. WP3387747"

Arrived onsite to inspect range burner not igniting upon further inspection found burner head not seated correctly adjusted burner head advised customer on cleaning & turning gas valve off tested all burners unit is working as designed no gas leaks detected during service

Arrived on site for dryer not turning on. On a4rival confirmed issue and found wp3392519 thermal fuse bad. Replaced fuse and found all other thermistors and cutoffs working as d3signe and element wasn't grounded. Also verified the blower wheel and lint chute had no obstructions and the vent house went straight out the wall of home and was also clear with good airflow leaving the home. found dryer wasn't overheating and instructed customer to let us know if issue returned. Call complete

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11539855 drain pump. Plugged unit back and now unit powered on. Customer is experiencing low water pressure to the home and recommended to not use machine until that is resolved. Customer agreed. No water leaks detected at this time"

"Arrived on site for a refrigerator that is freezing items in the crisper drawer. Inspected unit and work area. The customer stated that no matter the temperature setting for the crisper drawer, it is freezing their fruits and vegetables. I pulled the drawer out and found the damper door open. I tested the unit in diagnostics and found the different dware, not operating. I replaced the damper control and thermistor and tested the unit. The unit began to work and operate as designed. Call complete. WP2188820 and WP2220377."

"Arrived on site for RC overcooling. Upon arrival, checked temperature in RC with thermocouple and found to be off by 10F. FC reads as normal. In addition, found right side RC door gasket torn. Ordering W10830046 RC gasket and W11084235 RC thermistor. No water leaks detected at this time. Office to reschedule ; ordrng 1 W10830046 (RC gasket) and 1 W11084235 (RC thermistor)"

Arrived onsite for refrigerator with frost present. I found a normal amount of frost on the food about skin layer. This frost is normal occurrence as when the door is opened warm air enters the unit and condenses creating frost. I explained this to the customer and also found the slider and gaskets sealing properly. No sag on door and it closes properly. No issues are present with the unit at time of service and is operating as designed. Call complete. No parts installed.

Arrived on-site or a washing machine that won't drain and is flashing lights. Inspected unit and work area. The customer advised that it was doing the same thing as it did previously and will not drain the water out. I checked in her knees and did find the harness split. I called the Whirlpool tech line and spoke to Brandon SR# 7741618429. He advised that with the new updated harness and clip that we should be good to go for future reference. He did state that he would note the file. I added both parts and the unit began to work and operate as designed. Call complete. W11755726 and W11643701.

"Arrived on site for unit not powering. Upon arrival, found control panel is not responding. Confirmed green light indicator is flashing on the control board. Proceeded to replace W11319991 console. Ran diagnostics and passed with no issues. No error codes stored. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for oven inner glass shattered. Upon arrival, found inner glass not present due to customer cleaned and removed all broken glass. Found pieces of broken glass around the general area of the oven. Customer stated this issue happened when using oven and heard a loud boom and found inner glass to the oven was shattered. Called techline and spoke with George SR#7741621112 and stated Safety will ultimately make decision on a resolution. Called safety team and found call not going through due to after business hours. Will call back next day and inform customer ; O-emld tckt"

"Arrived onsite to inspect refrigerator not making ice upon further inspection superintendent, had the unit unplugged when I arrived tested icemaker unit has water going to icemaker advised needs to monitor in about 6 to 8 hours for ice to harvest customer not available to sign no leaks observed during service"

Arrived onsite for refrigerator leaking. Customer stated it was from the icemaker. I inspected the fill tube and found it to be too short thus when filling the water will flow down to the bottom of the unit. I used the fill tube extension supplied in the icemaker kit. Unit now fills as designed and is cut accordingly. No leaks. Call complete.

Arrived onsite for washer continuously draining. I found a main control fault and a water pressure sensor fault present. I found the unit to drain even with the waterline off and canceling the unit. Unit will require a control that hasn't been received yet to continue with repair. RS when control has arrived. No parts installed.; O-emld tckt

Arrived on site to install w11613483 panel. On arrival installed part and d took photos of new panels. Unit works as designed call complete

Arrived on site for dryer not heating. On arrival confirmed issue and found stat 279816 broken amd element coils slightly wrapped. I replaced both stat and element 279838. Also found there is a clognnear top of vent on roof duento mesh wiring cover building up lint and cuaing water to form in the vent hose down below. Instructed customer to have wire cover removed to prevent lint build up and allow proper airflow. Call complete

"Arrived on site for dishwasher. On arrival i tested unit and found no leaks but found signs unit had leaked previously, and after sp3aking with customer i found unit it had been worked on by another company that had repaired leak. I then found element w10518394 was broken and replaced it. Found dishwasher heating and washing as designed with no leaks. Call complete"

Arrived on site for sealed sytem repair. Removed back panel and immediately saw that unit will need a new condenser coil. Tapped system and found it completely empty. Pressurized system t0 250 psi and it holds. I noticed white beads were not visible in drier. Opened up drier. Found in all clump3d together and black. Called tech line. Sending to review. They will here back from whirlpool. Sr#7741620780. Refer to customer service. Call complete.

"Arrived on site for unit turning then stopping. Upon arrival, confirmed unit tumbles and heats for 5 seconds and motor sounds like it struggles then halts. Attempted multiples times and halts every time. Ordering W10410999 motor and Y303836 wheel. Customer agreed to reschedule for next available day May 28th. Please add customer to cancellation list ; ordrng 1 W10410999 (Motor) and 1 Y303836 (Wheel)"