Near Georgetown, Texas 78626
David Z
Job Details:
11/05/2019
ICE MACHINE KITCHENAID KUIX305ESS2
Arrived on site to diagnose an ice maker that was not producing any ice. Performed diagnostics and ran through tests. Got no response from record pump during diagnostics. Checked harness on record pump and found it was not seated tightly and clipped. Reseated connector and reran tests. Pump kicked on and process is now working as designed. Call complete.
Near Georgetown, Texas 78633
Thomas L.
Job Details:
11/05/2019
FREEZER WHIRLPOOL WZF34X16DW00
Arrived on site for noisy operation. Found the temperature in the freezer to average 2° per area. The fan and the compressor were both operating at normal sound levels today. Looked in the back compressor area and it all seemed to be fine. There is no water hooked up to this unit.
Near Austin, Texas 78726
Cliff
Job Details:
11/05/2019
MICROWAVE KITCHENAID KOCE500ESS08
Arrived on site to diagnose an oven that is not cooking properly. Tested all parts and components and found no mechanical failures at this time. Checked calibration of oven and found it accurate. No repairs are needed. Advised homeowner on newer and more energy efficient models. Job is complete.
Near Hutto, Texas 78634
David Z
Job Details:
11/05/2019
DISHWASHER WHIRLPOOL WDF331PAHS0
"Arrived on site to diagnose a dishwasher not drying properly. Performed diagnostics and found all is working as designed. Found customer has not been using rinse aid.advised customer to begin using rinse aid, and to wipe down the walls with rinse aid to coat them. Recommended using the high temp and heated dry options. Advised running hot water before starting loads as well. Call complete."
Near New Braunfels, Texas 78132
Richard
Job Details:
11/05/2019
DRYER MAYTAG MED6630HC0
Arrived onsite for the dryer getting to hot. During testing found that the dryer is working to manufacture specs. Advise customer on how the dryer works and how to set the temperature settings for some clothes that are required to dry in medium/low heat such has sheets and blouses. Complete.
Near Georgetown, Texas 78626
James
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM10
Arrived on site and installed new filter head. I found with filter installed very low water pressure and with filter out water pressure was normal. Instructed customer that the filter will need to be replaced as well. Job complete
Near , Texas 78641
Paul
Job Details:
11/05/2019
MICROWAVE WHIRLPOOL WOC75EC0HS03
"Arrived onsite for the oven to replace the previous diagnosed parts. I erased the stored error codes, replaced the microwave control board, and tested the unit. The magnetron is putting out 1000 watts and the unit is working as designed. The customer did not have the unit connected to WiFi. I helped the customer connect their phone and the appliance to WiFi. I explained to the customer what can happen if the appliance is missing any updates and explained that it could take up to 30 days for the unit to start functioning correctly on the control. Call complete."
Near Leander, Texas 78641
Lou
Job Details:
11/05/2019
RANGE WHIRLPOOL WEG745H0FS0
"Arrived on site to inspect range oven temps. Due to previous complaints of not heating and several parts have been replaced, I contacted Techline and spoke to Steve. I advised of the history on this unit and Steve advised to turn the unit on. I tested the unit on Bake at 350 degrees. The unit began to heat as designed and reached preheat temps. Steve inquired about the warming drawer and I advised that there were only a large pan and a small pan inside. Steve advised that the drawer could be overloaded. He advised that unless the unit is failing, there’s nothing more to check and advised that he added to the previous file #7726116605. I measured the drawer from front to back and measured how far back the Ignitor was from the drawer and there’s at least 2 inches distance from the back of the drawer to the Ignitor, so I believe there’s no contact between the drawer and its contents to the Ignitor. I advised the customer to contact customer service to dispute
Near Austin, Texas 78726
Cliff
Job Details:
11/05/2019
DISHWASHER WHIRLPOOL WDT780SAEM2
Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found tub dented and rear left corner causing it to leak at seam. Tub will need to be replaced to complete repairs. Office will need to set return appointment.; ordrng 1 WPW10681507 (tub-dishwr)
Near Georgetown, Texas 78633
Thomas L.
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL GI7FVCXWY00
Arrived on site to repair unit that will not dispense water properly. Install bypass and water would still not flow properly. Went to the back of the unit to find that there is no water pressure coming from the house to the fridge but from the same valve it is going to the coffee maker. Customer will need to replace the water line that goes to the fridge. All water connections are dry.
Near Austin, Texas 78735
Brandon
Job Details:
11/05/2019
REFRIGERATOR KITCHENAID KBSD608ESS00
"Arrived on site for customer complaint of unit not dispensing water, found water would dispense when filter was removed, advised customer to charge filter. If problem continues will need filter housing.
Near Cedar Park, Texas 78613
Lou
Job Details:
11/05/2019
DISHWASHER LG LDT7797ST
"arrived on site to inspect dishwasher issues. Upon further inspection, I found the unit control panel not responding and no lights on. Customer advised that this has happened before and he cycled the power to the unit and it worked fine, but this time, it failed. When I opened the door, the interior light came on, but still no panel lights. I verified voltage at the junction box (125V). When I opened the door, a red light came on on the main control and when I shut the door, the red light would turn off after a few seconds. Due to the lack of power to the panel, I am ordering the main control, control panel and door lock assembly. No water leaks observed during service.; ordrng 1 AGL75675203 (CONTROL PANEL ASSEMBLY ) and 1 AGM76149901 (DOOR LOCK) and 1 AGM76429502 (CONTROL)"
Near Round Rock, Texas 78664
Tyler B.
Job Details:
11/05/2019
DISHWASHER KITCHENAID KUDS35FXSS8
"Arrived on site for unit with no power. Found 120v. Found shorted, replaced control and tested good. No leaks on siteContro,
Near Pflugerville, Texas 78660
Tyler B.
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00
"Arrived on site for unit not cooling. Found unit with only interior lights on. No display, no fans or comp running. Removed and replaced control and tested. UI and fans and lights came on. But compressor not running. Found 120v going in to inverter, found 20v out, replaced inverter and compressor now running and clean frost pattern on evaporator . Customer also asked about rust of freezer door, took pics advised would need approval by whirlpool. And would be contacted if approved. ; ordrng 1 CNOTE (OFFICE RS) and 1 CNOTE (PART AUTHO) and 1 LW10904379 (dor-fip)"
Near New Braunfels, Texas 78130
Richard
Job Details:
11/05/2019
REFRIGERATOR LG LMXS30776S01
Arrived onsite for the refrigerator not cooling. Refrigerator temperature is at 60 degrees and freezer temperature is at 32 degrees. Pulled refrigerator out took back compressor cover off and saw that there is a Freon leak causing the issue. Took pictures. Customer stated that A&E appliance was out about a week ago and replaced the compressor and dryer. Will need a compressor and UVdryer. Sealed system issue. Ordering sealed system parts. ; ordrng 1 4J00977P (PROCESS TUBE) and 1 ADH73150208 (DRYER) and 1 CNOTE (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 CNOTE (2 HOURS NEEDED FOR REPAIR ) and 1 MCK70052505 (RELAY STARTER) and 1 TCA38091801 (UNIVERSAL COMPRESSOR )
Near Cedar Park, Texas 78613
Lou
Job Details:
11/05/2019
WASHER WHIRLPOOL MVWB835DW4
"arrived on site to inspect washer not functioning. Upon further inspection, I placed the unit in diagnostics showing no error codes. The unit operated as designed until the spin/agitate tests and the door lock did not engage. I tested the control and connectors J6 and J12 and J6 and J18 and could not get the lid lock to operate. The control tested good. I advised the customer of my findings and am ordering the lid lock assembly. No water leaks observed during service.; ordrng 1 W10810403 (lid lock assy)"
Near Round Rock, Texas 78665
David Z
Job Details:
11/05/2019
WASHER LG WM3370HRA.ACREPUS
"Arrived on site to diagnose a leaking washer, with water coming from the rear. Removed back panel and ran in diagnostic mode. Found tiny drip coming air hat seal on the rear. Unclamped and cleaned out buildup and reattached. Rerun unit and no further leaks present. All is working as designed. Call complete."
Near San Marcos, Texas 78666
Brandon
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00
"Arrived on site for customer complaint of ice clumping together, found air leak in left side door as well as ice door, ordering left side door, ice door and UI. Water valves tested good, filled ice maker to capacity, the problem is with temperature inside ice bucket. Ice fan working and temperature from ice fan duct is great. Size of ice cubes were normal, they are just melting due to air leak. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10702031 (door-ice) and 1 W10889614 (panel-ui) and 1 W11034290 (dor-fip)"
Near Georgetown, Texas 78626
James
Job Details:
11/05/2019
WASHER MAYTAG MVWB835DC0
"Arrived on site and tested operation. I found fault for overload, inlet thermistor and drain pump fault. Ran diagnostics and found unit drains properly but the gear case is making a grinding noise in spin and popping when stopping agitator in both directions. Unit will need new valve, gear case and clutch to repair. ; ordrng 1 W11165546 (VALVE)"
Near Del Valle, Texas 78617
Joseph C.
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM03
"Arrived on site for “no ice production and no water dispensed” complaint. Inspected unit and found dispense solenoid, on inlet valve, to be unresponsive. Removed and replaced inlet valve. Found filter head to be clogged and leaking, when filter is removed. Ordering new filter housing. Will need authorization. Office to set return schedule, due to need for authorization.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION) and 1 W10862461 (housing (GREY))"
Near Pflugerville, Texas 78660
Tyler B.
Job Details:
11/05/2019
WASHER LG WT7300CW.ABWEUUS
Arrived on site for unit not starting and door lock locking and in locking. Found door lock to test good. Found failure to be in PCB’s. Removed and replaced PCB’s . Tested the unit and tested good. No leaks on site
Near New Braunfels, Texas 78130
Richard
Job Details:
11/05/2019
WASHER MAYTAG MHW6000AW0
Arrived onsite for the washer with long drain time. Upon arrival washer has been taken apart by customer. Partially put washer back together to run diagnostics. Found that the pressure switch was the issue Complete
Near Austin, Texas 78748
Leonardo
Job Details:
11/05/2019
OVEN WHIRLPOOL WEE750H0HZ1
Arrived on site to test unit for fan staying on too long. Tested unit. Unit test good. Instructed customer that fan will stay on cooling electronics till temperature gets below 170 degrees. Job complete
Near Austin, Texas 78731
Andy
Job Details:
11/05/2019
DRYER LG DLEX4370K
Arrived on site for dryer lent filter issues. Inspected unit and found failed lent filter. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, Texas 78703
Luis
Job Details:
11/05/2019
ICE MACHINE WHIRLPOOL WUI95X15HZ
"Arrived on site for no ice. Ran diagnostics all test passed,good water flow,pump working Evap plate frosting. Ran unit through a normal operating cycle,ice forming on evaporator plate. Shut unit off ran diagnostics passed,found ice thickness set to lowest setting,changed ice thickness setting"
Near Austin, Texas 78703
Luis
Job Details:
11/05/2019
REFRIGERATOR KITCHENAID KRSC503ESS01
"Arrived on site for cooling issue. Found fresh food evaporator incased,defrosted evaporator replaced defrost thermistor,secured the,roster to correct location on suction line using foil tape and a zip,added sealer around water lines,found at bottom of fresh food section large gaps between air channel housing,added sealer around housing, replaced temperature thermistor. ; used 1 W10316760 (THERMISOR) from stock"
Near Austin, Texas 78746
Leonardo
Job Details:
11/05/2019
MICROWAVE WHIRLPOOL KEMS308GSS0
Arrived on site to fix microwave door. Tested unit and found that door frame has to be replaced
Near Austin, Texas 78731
Cliff
Job Details:
11/05/2019
REFRIGERATOR KITCHENAID KSSC42QTS00
Arrived on site to replace controls for refrigerator. Replace dispenser control and main control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, Texas 78723
Joseph C.
Job Details:
11/05/2019
DRYER WHIRLPOOL WGD8500DC4
"Arrived on site for “gas smells in dryer, after drying load” complaint. Inspected unit and could find no evidence of leakage, after cycles complete. Recommended to customer, to have load nearly finished, if we have to return for call. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, Texas 78731
Andy
Job Details:
11/05/2019
WASHER LG WM4370HKA
"Arrived on site for washer noise. Tested and inspected unit and found failed drain pump. Unit is also leaking at bellow. Will need bellow as well as bellow tool. Could not locate on parts break down. Ordering parts research for part, will need bellow tool as well. 2 hour job 1 SEENOTE (2 HOUR JOB )"
Near Round Rock, Texas 78665
David Z
Job Details:
11/05/2019
WASHER LG WT7100CW.ABWETUS
"Arrived on site to diagnose a washer that was making a clanking noise while agitating. Performed diagnostics and did find a louder metallic clang present when moving the wash plate. Gained access to bottom side of unit and found the retaining nut on the driveshaft slightly loose, allowing the rotor to clank around. Put locktite on nut and secured it much tighter. Retested unit and clanking sound is completely gone and washer is agitating as normal. No water leaks found at time of service. Call complete."
Near Leander, Texas 78641
Jonathan S
Job Details:
11/05/2019
REFRIGERATOR FRIGIDAIRE LFHG2251TF
"Arrived on site for refrigerator freezer not making ice and having frost buildup. Performed diagnostics and tested door operation. Found door not sealing on left side. Inspected rails and found left rail not in correct position. Removed door and corrected door rail. Assembled unit and tested door operation. Cycled ice maker and found overfilling. Adjusted water intake on ice maker. Tested unit. All tested good, no water leaks detected."
Near Georgetown, Texas 78626
James
Job Details:
11/05/2019
RANGE WHIRLPOOL WFG505M0BS3
Arrived on site and found door glass does not appear warped but the right side of the frame is not aligning properly with top trim. Unit will need right trim and support bracket as well as top trim to correct alignment issue; ordrng 1 W11105139 (brkt-glass) and 1 W11176456 (GLASS) and 1 W11232008 (TRIM RT ) and 1 W11389703 (SUPPORT)
Near Austin, Texas 78749
Robert
Job Details:
11/05/2019
WASHER MAYTAG MVWB765FW2
Arrived on job for complaints of noise. Found gearcase cause of noise. Unable to pull basket. Reschedule for Friday.
Near Belton, Texas 76513
Arthur B.
Job Details:
11/05/2019
WASHER AMANA NTW4516FW3
Arrived onsite for customer complaint of top load washer not starting. Found lid latch clicking when arrived. Removed and replaced lid latch assembly. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Round Rock, Texas 78665
David Z
Job Details:
11/05/2019
REFRIGERATOR FRIGIDAIRE FFSS2315TS0
"Arrived on site to diagnose noise coming from freezer compartment. Definitely heard noise coming from FC Evap fan. Re,laced back panels and found ice buildup around the fan and motor, but a normal acceptable frost pattern on the Evap. Removed icemaker and upper panel and saw that water had been running down the back wall around the fill tube. Reseated and adjust fill tube to make sure it was a secure fit, and applied a light amount of silicon around the tube to reduce splash. Lowered the water fill setting in the icemaker itself to reduce water levels. Retested and no water is running down the back wall. All is working as designed. Call complete."
Near Round Rock, Texas 78665
Tyler B.
Job Details:
11/05/2019
DRYER LG DLEX3370V.ASSEEUS
"Arrived on site for clothes catching on lint trap. Found assy warped, replaced filter and guide and tested good"
Near Austin, Texas 78737
Leonardo
Job Details:
11/05/2019
DISHWASHER FRIGIDAIRE FPID2498SF
"Arrived on site to test unit for not draining. Tested unit, found that a piece of food was stuck in the drain motor. Removed drain motor to get food out test unit and unit test good no leaks present at this time job complete."
Near New Braunfels, Texas 78132
Kevin
Job Details:
11/05/2019
WASHER WHIRLPOOL WFW95HEDW0
"Arrived on site and found error code F9E1 Long drain time. Removed rear panel of washer and found a clothing item in the drain catch blocking water flow. Remove clothing item and requested customer run a complete cycle to verify normal operation.
Near Austin, Texas 78758
Scott
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Arrived on site for cooing issues . Found evap covered in frost . Fan is working . Found diffuser hanging up . Ordering diffused , control and will bring back UI control . ; ordrng 1 AUTHO and 1 W11212392 (CONTROL) and 1 W11317276 (DIFFUSER )"
Near New Braunfels, Texas 78130
Richard
Job Details:
11/05/2019
WASHER WHIRLPOOL MHWE550WW01
Arrived onsite for the washer not spinning and draining. Ran diagnostics and found that the drain pump is working good. And no error codes. Customer stated that the washer will intermittently not drain and spin at the end of the wash cycle have to put it in a drain and spin cycle to drain water and spin clothes dry. Replaced pressure switch and flow meter switch. Need to order main control board. Got authorization to replace both switches and control and pump. Drain pump was not needed and the control was the wrong control. Ordering correct control board. ; ordrng 1 WPW10326991 (cntrl-elec)
Near Austin, Texas 78748
Robert
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Arrived on job for complaints of not making ice. Found ice bin full and it harvest including filling with water.
Near Austin, Texas 78745
Leonardo
Job Details:
11/05/2019
DISHWASHER IKEA IUD8555DX3
arrived on site to test unit for unit leaking. Test unit and found unit leaking from float housing. Ordering new W10873429 housing and gasket WP8531743; ordrng 1 W10873429 (HOUSING ) and 1 WP8531743 (GASKET)
Near Buda, Texas 78610
Leonardo
Job Details:
11/05/2019
RANGE WHIRLPOOL WFG505M0BS3
Arrived on site to replace panel. Opened box and found damaged panel. Will order new panel W11097777. Office to reschedule ; ordrng 1 W11097777 (PANEL)
Near Georgetown, Texas 78633
Thomas L.
Job Details:
11/05/2019
DISHWASHER GE GDT695SGJ2BB
Removed leaking wash motor and removed wet insulation. Replaced both parts and tested. All operations are normal. All water connections are dry.
Near Leander, Texas 78641
Lou
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"arrived on site to install previously diagnosed and ordered part(s). Per Techline’s recommendation, I removed and replaced the ice door assembly and tested the unit and it dispensed ice as designed; however, crushed ice was still coming out with the cubed even when not selecting the crushed option. I removed the ice bin and removed the ice and cleaned the remaining crushed ice from the bin and the dispenser area. I put a few cubes in the bin and reinstalled it and tested it. I could see that ice cubes were getting caught in between the first auger arm and the teal plate at the bottom of the ice bin and getting crushed. I removed and replaced the ice bin ad when installing the new bin, I found ice on the ice motor coupler. Removed the ice and retested and the ice maker dispensed the ice cubes as designed with only a few broken/crushed pieces. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, Texas 78733
Luis
Job Details:
11/05/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01
"Arrived on site for loud noise. Diagnosed diffuser making loud noise while opening and closing,removed faulty diffuser installed new diffuser powered unit on tested diffuser good unit working as designed"
Near Spicewood, Texas 78669
Brandon
Job Details:
11/05/2019
REFRIGERATOR KITCHENAID KRFC302ESS00
"Arrived on site for customer complaint of rattling noise, I could not duplicate issue at time of service."
Near Round Rock, Texas 78681
Paul
Job Details:
11/05/2019
WASHER MAYTAG MVWX655DW1
"Arrived onsite for the washer not starting or operating. I found the pressure sensor in the control defective. One time it would overfill the washer and the next time the washer would fill correctly but the drain pump would stay on. I found the pressure hose good. I replaced the control, calibrated and tested the unit. The unit completed the cycle and worked as designed except for the hot water. The customer is having the hot water heater replaced at this time so it couldn’t be tested. I explained to the customer they would need to only use the tap cold setting until the water heater has been replaced. There were no water leaks present at the time of service. Call complete."
Near Austin, Texas 78757
Wesley
Job Details:
11/05/2019
DISHWASHER KITCHENAID KDTE254ESS0
Arrived onnsite and replaced pump and motor to repair leak. All checks good. Unit is now operating as designed.
Near Austin, Texas 78759
Scott
Job Details:
11/05/2019
REFRIGERATOR KITCHENAID KRFC302ESS02
"Arrived on site for light not coming on when right side door was opening unless tapped . Replaced switch ,all checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, Texas 78730
Cliff
Job Details:
11/05/2019
DISHWASHER WHIRLPOOL KDPE234GPS0
Arrived on site to diagnose a dishwasher that is making unusual noise. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on normal operating noises and procedures. No further repairs are needed and no leaks were found at time of service.
Near Georgetown, Texas 78628
James
Job Details:
11/05/2019
DISHWASHER KITCHENAID KDTE204EBL0
Arrived on site and inspected unit for leaks. I found water has been leaking from diverter on sump assembly and has corroded the harness connections. Unit will need new harness and sump to repair. ordrng 1 W10744908 (harns-wire)
Near Leander, Texas 78641
Lou
Job Details:
11/05/2019
WASHER GE GTW680BSJ2WS
"arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase, belt and pulley and in the process of reassembling the unit, the washplate bolt head sheared off. I attempted to remove the shaft of the bolt and the threads damaged in the gearcase shaft. No water leaks observed during service.; ordrng 1 WH38X27333 (TRANSMISSION)"
Near Austin, Texas 78744
Robert
Job Details:
11/05/2019
WASHER AMANA NTW4605EW0
Arrived on job to replace basket and gearcase. Found agitator stuck to shaft will need to break it off. ; ordrng 1 W10908289 (agitator)
Near Austin, Texas 78745
Luis
Job Details:
11/05/2019
REFRIGERATOR FRIGIDAIRE FGUS2642LF0
Arrived on site for water and ice issues. Found switch sticking to housing causing water to consistently leak after depressing paddle switch. Diagnosed unit will need new dispenser module. Installed new module tested water no dice unit working as designed.
Near Manor, Texas 78653
Joseph C.
Job Details:
11/05/2019
WASHER LG WM0642HW/01
"Arrived on site for “not filling with enough water” complaint. Inspected unit and found massive amount of suds during empty cycle. Instructed customer to run 6 cycles of hot water, with no clothes and only hot water. Ordering new pressure sensor and hose.; ordrng 1 6600FA1704X (PRESSURE SWITCH (EXPART)) and 1 MEJ62305102 (PRESSURE HOSE)"
Near Leander, Texas 78641
Jonathan S
Job Details:
11/05/2019
WASHER WHIRLPOOL WFW6620HW0
"Arrived on site for washer not allowing hot to unit. Performed diagnostics mode and found fault code F8-E1 inlet valve fault. Ran automatic test cycle and found valve activating but no water. Found hot valve to unit turned off. Turned hot water on and tested. All tested good, no water leaks detected."
Near Austin, Texas 78730
Cliff
Job Details:
11/05/2019
OVEN JENN-AIR JJW2830WP2
Arrived on site to diagnose an oven that is giving error codes. Found fan speed error saved through diagnostics but all fans fully functional. Control panel will need to be replaced to complete repairs. .; ordrng 1 W10617330 (panl-cntrl)
Near Georgetown, Texas 78633
Thomas L.
Job Details:
11/05/2019
DISHWASHER WHIRLPOOL WDF330PAHB1
Arrived on site for door that falls down. Inspected unit to find defective door hinge pads. Replaced both the left and the right door hinge pads. Operation is now normal. All water connections are dry.
Near New Braunfels, Texas 78132
Richard
Job Details:
11/05/2019
RANGE WHIRLPOOL WFE515S0ES2
Arrived onsite for the oven RF burner catching fire. Took pictures. RF burner tested fine and not damaged . Looks to be that there was grease on the burner which caused the flame. Which burn the microwave.
Near Austin, Texas 78739
Brandon
Job Details:
11/05/2019
DRYER WHIRLPOOL GEQ9800PW2
"Arrived on site for customer complaint of unit not stopping when door is open, found broken door switch, I replaced switch, unit tested good. Customer also complained of long cycle times, found exhaust temperature to be good 160 degrees, instructed to have vent cleaned.
Near Austin, Texas 78735
Leonardo
Job Details:
10/29/2019
DISHWASHER WHIRLPOOL WDF330PAHB2
"Arrived on site to test unit for not draining properly. Tested unit and found that the check valve in the drain hose stuck. Secured check valve. Tested unit, unit test good, no leaks at this time. Job complete"
Near Dripping Springs, Texas 78620
Brandon
Job Details:
10/29/2019
REFRIGERATOR/TOP GE GTS18GTHNRWW
"Arrived on site for customer complaint of noise issue, found evap fan motor hitting evap cover, I adjusted cover so fan motor wasn’t hitting, unit tested good."
Near Round Rock, Texas 78664
Paul
Job Details:
10/29/2019
RANGE KITCHENAID KSEB900ESS3
Arrived onsite for the range heating unevenly. I tested the temperature in the oven with the set point at 350 degrees. The initial preheat temp max was at 405 degrees which is normal for this unit. The first cycle was between 349-361. I put a -10 degree offset in the control and tested again. The unit is cycling between 346 & 358 leaving the unit with a 352 degree average temp. The unit is working as designed. New build and the contractor was not available to sign the ticket. Call complete.
Near Austin, Texas 78721
Joseph C.
Job Details:
10/29/2019
OVEN WHIRLPOOL WEG745H0FS0
"Arrived on site for “oven not coming on” complaint. Inspected unit and found lower rear frame to be severely bent out. This pulled orifice for lower(bake)burner bar, out of burner bar. Bent frame back to within tolerances and reinstalled burner bar over orifice. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, Texas 78664
Paul
Job Details:
10/29/2019
DRYER WHIRLPOOL WED8000DW4
Arrived onsite for the dryer with long dry times. Mr stated that after I was here on the previous visit they did remove the wire mesh and clean the house duct. I found the dryer set on timed dry and no heat was selected when I powered the unit on. I set the unit to high heat and tested the temp. I found the unit averaging 149 degrees with the flex hose connected and the temps were cycling up and down fast indicating there are no restrictions. I tested the unit in a heavy duty cycle and had the same results. I did find the dryer a little to low in the rear preventing the clothing from touching the sensor bars correctly so I lowered the front feet. I went over checking the temp selection with the customer. Call complete.
Near Lakeway, Texas 78738
Andy
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Arrived on site to install previously diagnosed parts. Removed failed part and replaced with new. Tested unit and found door had same issue as prior door small holes in liner. Called tech line and spoke with Joel (SR# 7726234823) was made aware this is not issue with door. This is how door is designed, it is vent holes for air to escape when door is spray foam. Made aware to customer and spoke with on use and care and practice for best performance. No water leaks present at time of service."
Near Pflugerville, Texas 78660
Cliff
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
Arrived on site to diagnose a refrigerator that is freezing the ice bucket over. Tested unit and found water valve seeping in the icemaker assembly causing it to overflow. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Leander, Texas 78641
Lou
Job Details:
10/29/2019
RANGE WHIRLPOOL WFG525S0HZ1
"arrived on site to inspect range temps and door issues. Upon further inspection, I found the unit oven door not secured. When I removed the door, I found the right hinge damaged. I removed and replaced the hinges and placed the door back on and it operated and secured as designed. I tested temps in the oven on Bake at 350 degrees. My temp reading at preheat was 468 degrees. My next three readings were 341, 379, 352 for an average of 357 degrees. I advised the customer of my findings and repairs. No gas leaks detected during service, job completed."
Near Round Rock, Texas 78665
Paul
Job Details:
10/29/2019
OVEN WHIRLPOOL WOS51EC0AS03
Arrived onsite for the oven that is completely dead. I found the thermal fuse open causing the issue.The unit is working as designed. I went over closing up the hole in the bottom of the cabinet with Mr and explained this would stop the rear fuse from blowing. I also went over reshaping the door gasket periodically to prevent the thermal fuse from blowing. Call complete.
Near Troy, Texas 76579
Dylan T.
Job Details:
10/29/2019
OVEN WHIRLPOOL AER6303MFB2
Arrived on site customer complaint was oven would not preheat or do anything pull the unit out pull the back off found that the wires were burned replace the wire harness and fuse tested the unit all work great
Near Temple, Texas 76502
Dylan T.
Job Details:
10/29/2019
DRYER MAYTAG MEDX655DW1
Arrived on site customer complaint was dryer will not heat took the back off found it had a bad heating element replaced the part ran the unit everything work great
Near Austin, Texas 78703
Wesley
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01
Arrived onnsite and replaced freezer door. All checks good.
Near Killeen, Texas 76542
Al
Job Details:
10/29/2019
DRYER MAYTAG MEDB835DW3
Arrived to install previously ordered part.Removed and replaced the control.Reassembled and unit tested as designed and also heated properly.Job complete
Near Austin, Texas 78721
Joseph C.
Job Details:
10/29/2019
WASHER WHIRLPOOL WDT710PAYM3
"A river on site for “no heat/dry and smells” complaint. Inspected unit and found heating element faulty. Removed and replaced heating element. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, Texas 78735
Leonardo
Job Details:
10/29/2019
COOKTOP WHIRLPOOL WCG55US6HS00
Arrived on site to test unit for left rear burner flame too high to simmer. Tested unit found that all burner flams to normal on low. Let customer know to use left rear burner as her simmer burner. Tested unit. Unit test good. Job complete
Near Austin, Texas 78747
Robert
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00
Arrived on job to replace refrigerator door. After replacement test operation.
Near Austin, Texas 78749
Kevin
Job Details:
10/29/2019
WASHER WHIRLPOOL WTW4800BQ0
"Arrived on site and inspected washer and found saved error codes for basket speed fault, ran all functions in manual diagnostic cycle and everything passed. Sent video of washer spinning and pic of motor assembly to CS. Apt resident is not home to speak to. No problem found with washer, no water leaks detected at time of service, job complete.
Near Georgetown, Texas 78626
Jonathan S
Job Details:
10/29/2019
OVEN WHIRLPOOL WFG320M0BB2
Arrived on site to replace knob. Left at front door as prior arrangement was made.
Near Austin, Texas 78741
Robert
Job Details:
10/29/2019
DRYER AMANA NED4655EW1
Arrived on job for complaints of not starting. Found fuse open. Replaced fuse and thermostats test dryer temperature
Near Austin, Texas 78737
Kevin
Job Details:
10/29/2019
OVEN WHIRLPOOL WOS51EC0HS00
"Arrived on site and found customer is experiencing time jumping, not staying connected to Wi-Fi, and other general overall functions not working correctly. Spoke with tech line and they said this is all due to a software update that is needed, software update has not been finalized yet and may not be until December. Until this time oven is expected to not work properly SR7726232796"
Near The Hills, Texas 78738
Brandon
Job Details:
10/29/2019
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site for customer complaint of unit vibrating and making noise, found unit not level, I leveled unit, tested good, no error codes."
Near Waco, Texas 76710
Dylan T.
Job Details:
10/29/2019
REFRIGERATOR MAYTAG MFI2570FEZ07
Arrived on site customer complaint was it was dripping from the icemaker sound at the left door was not closing all the way because the flap on the door was not set correctly show the customer how to close the door properly so the ice maker gasket will seal all Lines are dry
Near Round Rock, Texas 78681
Thomas L.
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Arrived on site to repair unit for leaking water. The customer showed me that she is seeing water leak from the top right ceiling of the fridge. The water leak was coming from the water filter housing. The line on the right was not fully inserted. Re-inserted line and tested all other lines as well. Unit now works without water leaks. All water connections were dry after repair.
Near San Marcos, Texas 78666
Kevin
Job Details:
10/29/2019
DRYER MAYTAG MEDX655DW1
"Arrived on site and replaced timer diagnosed by previous technician, after replacement started dryer on a timed cycle and observed it stop normally. job complete"
Near Austin, Texas 78757
Wesley
Job Details:
10/29/2019
WASHER WHIRLPOOL WFW3090JW0
Arrived onnsite and found unit operating with demo mode. Restored function and advised customer on how to remove from demo. All checks good
Near Waco, Texas 76708
Dylan T.
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Arrived on site customer complaint was icemaker will not make ice found it was just in the off position put the arm down show the customer how to do it all lines are dry
Near Pflugerville, Texas 78660
Scott
Job Details:
10/29/2019
WASHER WHIRLPOOL MVWX600XW0
Arrived on site for unit not running and burning smell . Found latch failed . Also found motor failing . Did also mention unit may need more parts due to sitting for several years .
Near Austin, Texas 78737
Robert
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Arrived on job for complaints of not making ice. Found the water supply low recommendation to replace filter.
Near Austin, Texas 78703
Wesley
Job Details:
10/29/2019
DISHWASHER WHIRLPOOL KDFE104HPS
Arrived onsite and replaced both hoses Per customer request wrapped both hoses in mesh. All checks good.
Near Cedar Park, Texas 78613
Lou
Job Details:
10/29/2019
WASHER WHIRLPOOL WTW4950HW1
"arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Unit operated as designed. I manually tested the spin and agitate modes and during high speed spin, I could hear a tapping noise. I removed the drum and tested in spin mode again and could hear the gearcase making a tapping noise. I removed and replaced the gearcase and cam and calibrated. Retested and the unit operated as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, Texas 78704
Wesley
Job Details:
10/29/2019
DISHWASHER WHIRLPOOL WDT710PAYM6
Arrived on site and found unit operating as designed. Advised customer on findings. All checks good.
Near Lakeway, Texas 78734
Brandon
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01
"Arrived on site to replace freezer door, after replacing, found door is bowed and not closing, I tried to form gasket, that did not help, ordering new freezer door. Returning tech needs to mark door as defective. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW10691266 (dor-fip)"
Near Austin, Texas 78749
Leonardo
Job Details:
10/29/2019
RANGE WHIRLPOOL WFG525S0HV1
"Arrived on site to test unit right front burner not igniting. Tested unit and found that burner cap was not installed correctly. Tested unit. Unit test good, no leaks present at this time. Job complete"
Near Austin, Texas 78746
Luis
Job Details:
10/29/2019
REFRIGERATOR KITCHENAID KSSC42QMS01
Arrived on site for cooling issue. Checked temp 18° in freezer and 44° in fresh food good air flow to fresh food,removed evaporator cover found evaporator a little more then half with frost,checked Evap with a uv light no signs of dye,removed compressor cover no traces of dye leaking,checked pressure reading -7 on low side added 2 o.z. Of refrigerant pressure reading 0 left gauges on good pressure checked evaporator good frost pattern."
Near Uhland, Texas 78640
Robert
Job Details:
10/29/2019
RANGE WHIRLPOOL WFC150M0EB1
Arrived on job for complaints of burners not working. Found receptacles damaged. Replaced receptacles and test.
Near New Braunfels, Texas 78130
Richard
Job Details:
10/29/2019
RANGE WHIRLPOOL WFC150M0EB3
Arrived onsite for the oven not heating properly. During testing found that the control board was not supplying the correct voltage to the heating elements. Tested all components and they tested good. Replaced control board and oven tested good. Complete
Near Dripping Springs, Texas 78620
Brandon
Job Details:
10/29/2019
REFRIGERATOR KITCHENAID KRFC704FSS00
"Arrived on site for customer complaint of unit not making ice, found broken fill tube wire, I replaced fill tube, unit tested good.
Near Pflugerville, Texas 78660
Cliff
Job Details:
10/29/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS00
Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found wiring for fill tube heater broken. Replaced filter heater and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.