Near Cedar Park, TX 78613
James
Job Details:
12/01/2018
COOKTOP WHIRLPOOL GLS3064RS01
Arrived on site and installed new spark module. Tested for proper operation and found unit working properly. Job complete
Near Waco, TX 76710
Steve C.
Job Details:
12/01/2018
DISHWASHER JENN-AIR JDB8700AWS0
Arrived on site for the unit will not turn on. Found the unit is getting 120 V to the control. Found the control is not sending voltage to the control panel . Customer Advise prior to unit turning off the selections on the control panel were not working. Customer has a one-year warranty on the control panel. ordrng 1 CNOTE (AM ONLY) and 1 W10473197 (cntrl-elec) and 1 WPW10418327 (panel-cntl)
Near Georgetown, TX 78628
James
Job Details:
12/01/2018
WASHER AMANA NTW4516FW2
Arrived on site and tested operation. Found fault code for long fill. Found cold water slowly entering unit due to valve in wall closed. Found when valve in wall was completely opened it would leak. Instructed customer that she should have a plumber repair the valve to prevent water leak and allow unit to operate properly. Job complete
Near Georgetown, TX 78628
James
Job Details:
12/01/2018
DISHWASHER KITCHENAID KUDC10FXSS5
Arrived on site and installed new console. Tested for proper operation and found all lights now working and unit is functioning properly. Job complete
Near Georgetown, TX 78628
James
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL DU850DWGX1
Arrived on site and tested operation. Found unit draining but the water runs back in due to disposal has failed and water is not draining from disposal and runs back down into dish washer. Also found door gasket leaking on dishwasher and will need to be replaced. Vacuumed water from dishwasher and instructed customer that the disposal would need to be replaced to correct draining issue. Ordering new door gasket to repair leak. ; ordrng 1 WPW10509257 (gasket)
Near Pflugerville, TX 78660
Wesley
Job Details:
12/01/2018
WASHER MAYTAG MVWX700XW1
Arrived on site and replaced capacitor due to capacitor failure. Unit is now operating as designed.
Near Austin, TX 78737
Leonardo
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDTE234GPS0
"Arrived on site to test unit for unit not washing. Test unit and found wash motor not coming on. Found motor getting power but not coming on, replaced sump and motor test unit for leaks no leaks present unit working correctly job complete"
Near Manchaca, TX 78652
Leonardo
Job Details:
12/01/2018
OVEN WHIRLPOOL WFG505M0BB
Arrived on site to test unit for unit over heating. Test unit at 400 degrees and found unit getting as high as 414. Test unit and took measurements and found the average temp of the unit at 400 is 402. Got 414 and 411 then got as low as 388 and 392 you add those up and it’s 1605 you dived 1605 divided by 4 you get 401.25 so 402 degrees average temp. Job complete
Near , TX 78610
Leonardo
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to test unit for unit not heating. Test unit and found heater has loose connection in the back. Pulled unit out and secured connection. Test heater and heater test good job complete
Near Kyle, TX 78640
Leonardo
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDTE104ESS1
Arrived on site to test unit for unit leaking and not finishing cycle. Turned unit on and found unit over sudsing with no soap in unit. Cleared suds and advised customer that unit can’t stop for over suds and leaking from the suds coming over the gasket. Cleared suds test unit and unit test good job complete no leaks present at this time
Near Harker Heights, TX 76548
Al
Job Details:
12/01/2018
MICROWAVE WHIRLPOOL UMV1160CB6
Arrived to inspect Microwave smoking. I ran the unit and verified it was smoking from the high voltage area. I removed the access grate and saw smoke coming from the transformer. I removed and replaced the transformer and reassembled the unit and tested it with a cup of water. Unit tested as designed. JOB COMPLETED
Near Harker Heights, TX 76548
Al
Job Details:
12/01/2018
RANGE WHIRLPOOL WFE975H0HZ0
Arrived to inspect whirlpool range with a dent in the lower storage doo. I confirmed the damage and removed and replaced the drawer. Unit tested as designed.JOB COMPLETE
Near Killeen, TX 76542
Al
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL DU1055XTVS1
Arrived to inspect unit led lights blinking. I confirmed the complaint and made an attempt to put the unit in diagnostic test mode. It would not allow me to. I removed and replaced the control board and tested the unit and it tested as designed. No leaks observed at the time of service.Parts Used- CONTROL BOARD W10084142Job Complete.
Near Copperas Cove, TX 76522
Al
Job Details:
12/01/2018
DRYER WHIRLPOOL WED5540SQ0
"Arrived to inspect dryer not heating properly. Probe tested the 4 prongs and got 120/120/240. Tested fuse, element, cutoff and all ohm tested good. Noticed the dryer was running with the door opened, so I removed and replaced the the door switch. I also used the vent test kit to show the customer the dryer had proper airflow. No lint observed at the time of service. JOB COMPLETE"
Near Kyle, TX 78640
Leonardo
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS51EC0AS04
Arrived on site to replace fuse. Replaced fuse test unit by heating to 350 and unit test good. Unit heating and getting to correct temp. Job complete
Near Round Rock, TX 78681
Tyler B.
Job Details:
12/01/2018
WASHER WHIRLPOOL LSL9244EQ0
Arrived on site for no spin and burning smell. Found door switch rigged and tied together with veggie tie. Unit will need new door switch . Customer will be out of town check notes for sons contact info ; ordrng 1 3949247V (switch-plg)
Near Killeen, TX 76542
Arthur B.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL ET8MHKXMQ04
Arrived onsite for customer complaint of top mount refrigerator not cooling properly. Tested unit and found defrost timer not advancing and thermostat. Removed and replaced timer and thermostat. Reassembled. Tested unit. Unit now works as intended. No other issues found. No water connection made to unit at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details:
12/01/2018
OVEN WHIRLPOOL WFE540H0AS0
Arrived onsite to install new bake element to freestanding range from prior tech’s diagnosis. Removed bottom and removed defective element. Installed new replacement. Reassembled and tested. Unit now heats as intended. No other issues found.
Near Pflugerville, TX 78660
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL ED5CHQXKB04
Arrived on site and installed condenser motor to repair rattle. Unit is now operating as designed. All checks good.
Near Austin, TX 78727
Tyler B.
Job Details:
12/01/2018
OVEN KITCHENAID KEBS207SSS04
Add to cancellation list Arrived on site for low heat. Found hidden bake ele not heating. Will need new element. And 2 man for unit removal .was un able to collect service fee at diag time due to missing card. Customer agreed on quote of 79.99 for elem t and 229.99 for labor ; ordrng 1 CNOTE (2 MAN ) and 1 WPW10207398 (BAKE ELE )
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
Arrived on site and was unable to recreate symptom but heard recording that sounded like something had become caught on Evap fan. Checked fan and found fan space clear. All else checks good. Changed humidity setting to sensor off.
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
MICROWAVE MAYTAG MMV4205FZ0
Arrived on site and found unit display cutting out. Replaced control. All checks good.
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
REFRIGERATOR GE GSS25WSTMSS
Arrived on site and found unit with water condensating on ice door. Customer does not use water from fridge and has water turned off. Customer concerned about condensation. Adjusted insulation and seals to alleviate problem. All checks good.
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL DU810DWGU2
Arrived on site and found motor out and not draining. Owner of house to be given quote. Repair possible but not cost effective.
Near Round Rock, TX 78681
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Arrived on site and found upper icemaker stuck and overfilling. Replaced. Cleared ice and corrected freezer drawer basket and door alignment and cleared ice. Now unit is operating as designed. And sealing.
Near Killeen, TX 76542
Arthur B.
Job Details:
12/01/2018
REFRIGERATOR GE GSH25ISXBSS
"Arrived onsite for customer complaint of SxS refrigerator not cooling after sealed system has been performed. Checked all soldered connections for dye and found no dye. However,did found dye to copper line that enters the liner of the cabinet. Charged unit with could hear hissing and gurgling noise from inside liner. Advised customer that unit is non repairable to the leak in the cabinet. AHS will be in contact regarding further steps."
Near Belton, TX 76513
Arthur B.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Arrived onsite to pick up temp logger from prior visit’s diagnosis. Will collected data and report to WPL Techline.
Near Belton, TX 76513
Arthur B.
Job Details:
12/01/2018
DRYER MAYTAG MEDC200XW1
Arrived onsite for customer complaint of dryer with no heat. Removed back panel and check TCO for continuity. Found no continuity. Removed and replaced TCO. Reassembled and tested. Dryer now heats as intended. Good air flow coming from dryer vent. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Leander, TX 78641
Lou
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ03
"arrived on site to inspect refrigerator. Upon arrival, the customer advised that the refrigerator was not pushed back far enough from the last service call. I explained to the customer that there was a piece of tile behind the unit that was keeping the unit from being pushed back too far because if the unit is pushed back too far, the left rc door won’t open fully. The customer advised that they don’t know how the tile got behind the unit. When I went to raise the leveling feet, I noticed that there were moving cups under the feet/wheels. The customer advised that they attempted to move the unit, but were unable to. I removed the cups and raised the feet and pulled the unit and the customer moved the tile and other debris from behind the unit. I pushed the unit back into place and far enough from the wall to where the door will open fully and the ice bin can be removed with ease. I reset the leveling feet and leveled/squared the unit. No water leak
Near Leander, TX 78641
Lou
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0
"arrived on site to inspect dishwasher rack issues. Upon further inspection, the customer showed me the top rack was missing a wheel on the adjuster causing the rack to sag on the left side. I removed and replaced both adjusters being as there are two to a kit. I put the rack back in the unit and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
James
Job Details:
12/01/2018
VENTHOOD KITCHENAID KHTU165RSS1
Arrived on site and tested operation. Found lights not working due to a failed fuse. Unit will need new fuse to repair. ordrng 1 WPW10235651 (fuse)
Near Cedar Park, TX 78613
Lou
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL GT2SHMXMS00
"arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer opened the rc section door and showed me where the water was collecting on the top shelf. I found that the water was leaking from the vent hole going to the fc section. I removed all the contents in the fc section and a large amount of ice in the evaporator drain pan and the drain was frozen over, which is the cause of the water leaking into the rc section of the unit as it would spill over into the vent hole that leads to the rc section. I removed the Evap cover to expose the evaporator and its components. I was able to break away most of the ice by hand and I used my steamer for the remainder of ice. Using my steamer I was able to blow out the drain and clear the drain tube. I removed the back cover to verify that the drain tube was no longer clogged. I installed a heat probe to the evaporator heater that leads down into the drain port and will eliminate a
Near Georgetown, TX 78628
Jerry C.
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KRFC704FBS00
"I removed and replaced both evaporators after noting the low side was in vacuum at 20” and the high side at 85 psi and cooling in the fc was minimal at 42 degrees and then charging and re-evaluating the system. After vacuuming for extended 20 minutes and then monitoring for an additional 20 minutes, I charged with the 4.65 oz of refrigerant as directed. The unit showed the same exact signs as prior and the frost pattern on the fc evaporator only grew to 5 inches, as it did prior to the evaporator replacement. I contacted the mfg, tech Mike. I advised the technician of my findings and lost the tech. Called back and reached Steve. The technician said that the system must be isolated at each high and low side of rc and fc evaporators. I advised the technician that the entire system has been vacuum tested with no apparent loss of vacuum after 20 minutes and isolation will not show any difference. The tech said that “only a bad compressor would cause t
Near Waco, TX 76705
Steve C.
Job Details:
12/01/2018
DRYER WHIRLPOOL WED8500DC4
Arrived on site to replace the facia due to short and no sound. Replaced facia and tested the unit. Unit heats and works properly. Advise customer to clean air vents every six months.
Near Spicewood, TX 78669
Cliff
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS51EC0AS04
Arrived on site to diagnose an oven that needs cleaning for inner glass. Informed homeowner of cost of cleaning and she assumed call today was covered under manufacturer warranty. I informed homeowner cosmetic issues were only covered for 180 days after closing on the home.
Near West Lake Hills, TX 78746
Brandon
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDFE104DSS1
arrived on site for customer complaint of unit not draining or washing properly. Found infestation and chewed wire harnesses. Quoted customer for wire harness and control board. He is going to buy a new unit. Collected service fee on cc.
Near Austin, TX 78744
Brandon
Job Details:
12/01/2018
WASHER MAYTAG MVWC416FW0
"Arrived on site for customer complaint of broken agitator, found agitator was broken. I replaced agitator."
Near , TX 78733
Cliff
Job Details:
12/01/2018
COOKTOP WHIRLPOOL WCG97US6HS00
Arrived on site to diagnose a cooktop that has a knob rubbing on cooktop service when fully depressed. Found inproper mounting used on cooktop causing a drop on the manifold and valves to sit lower than normal. Reshaped bottom of cooked up to compensate for mounting but did not remove mounting as it is not affecting function of the machine after correction. Replaced center knob due to damage caused by improper mounting. All is working properly at this time and no other repairs are needed.; ordrng 1 CNOTES (ONLY ONE KNOB USED)
Near Austin, TX 78744
Brandon
Job Details:
12/01/2018
DRYER WHIRLPOOL WED5800BC0
"Arrived on site for customer complaint of dryer not heating found broken heating element. I replaced element, unit tested good.
Near Austin, TX 78732
Cliff
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDTM354DSS0
Arrived on site to diagnose a dishwasher that smoked during use. Tested unit and found all four lower rack wheel assemblies have wheels coming off. All for assemblies will need to be replaced to complete repairs. Return date is set for 12/5/18.; ordrng 4 WPW10195417 (wheel)s
Near Buda, TX 78610
Brandon
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW7000DW0
"Arrived on site for customer complaint of washer not powering on. I was unable to power unit on at power button, I was able to access diagnostic mode and found faulty UIB/console. I quoted customer for console, they are going to buy a new unit. Collected service fee on cc. F6E2 error code."
Near Georgetown, TX 78628
James
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL MHN33PRCWW1
Arrived on site and found unit in a cycle. Waited for cycle to complete and found door unlocking and opening properly. Ran diagnostics and found no faults. Blew through pressure hose to test if clear and found no obstruction. Inspected drain pump clean out and found it to be clear. Unable to duplicate issue and unit working properly at time of service. Job complete
Near Georgetown, TX 78628
Arthur B.
Job Details:
12/01/2018
MICROWAVE KITCHENAID KBHS109BSS00
"Arrived onsite for customer complaint of wall microwave not starting. Tested unit and found UI not responding to touches but display is illuminated. Will need inverter, UI and control. Extended warranty must approve parts before we can proceed. OF to R/S. Turned unit off at breaker at this time.; ordrng 1 CNOTE (NEEDS AUTHO )"
Near Wimberley, TX 78676
Robert
Job Details:
12/01/2018
DRYER GE GTD65EBSJ3WS
Arrived on job for complaints of noise. Checked slides and idler both in good condition. Adjust flashing under drum ran test after adjustments
Near Georgetown, TX 78628
Arthur B.
Job Details:
12/01/2018
DISHWASHER KITCHENAID KDPE334GPS0
"Arrived onsite for customer complaint of dishwasher leaking from bottom of unit. When arrived, customer floor has bowed and warped from all the leaking. Customer did sign damage waiver regarding working with water. Removed bottom toe plate and found water was leaking from the water supply union that is connected to the water valve at the dishwasher. Advised customer of findings and advised that this is considered an install issues and not a malfunction of the unit. Customer will be in contact with Kiva Expressions regarding issue. Water turned off and no further work performed."
Near Dripping Springs, TX 78620
Brandon
Job Details:
12/01/2018
MICROWAVE WHIRLPOOL WMH53520CS7
"Arrived on site for customer complaint of unit not operating all the time and giving code of open/close door as well as light not working. Found faulty control board as well as interlocks and switches. I replaced control and interlocks, unit tested good"
Near Austin, TX 78754
Scott
Job Details:
12/01/2018
DRYER WHIRLPOOL WED4815EW1
"Arrived on site for no heat dryer . Found highlimit thermostat had blown . Replaced thermostat , also found loose connection in wall outlet , recommended getting an electrician to take a look at . No lint build up at time of service . Job complete ."
Near Austin, TX 78748
Leonardo
Job Details:
12/01/2018
OVEN KITCHENAID KSGG700ESS1
Arrived on site to test unit for unit making noise when unit is cooling. Test unit and found blower making rattling noise. Replaced blower test unit and no noise coming from blower any more job co plate
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/01/2018
REFRIGERATOR JENN-AIR JS48NXFXDE01
Arrived on site and no answer at door. Called customer again and contacted office (SP). Tagged door at 8:45.; ordrng 1 SEENOTE (NO SHOW)
Near Austin, TX 78745
Leonardo
Job Details:
12/01/2018
DISHWASHER IKEA IUD8010DS2
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Unit getting waster but not spraying. Test motor and motor getting power but not coming on. Replaced sump and motor test unit for leaks no leaks present unit washing job complete
Near Austin, TX 78753
Luis
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
"Arrived on site temp issue. Removed Evap cover found small iceball on inlet to evaporator,removed ice checked joint no,dye on joint,found no trace of dye on side or bottom of coil. Removed compressor cover checked compressor compartment no dye found. Checked pressures,low side -20 high side 80. Called tech support gave history and finds from today’s visit. Per tech support sending information to product review team. File#7723570651"
Near Austin, TX 78734
Kevin
Job Details:
12/01/2018
REFRIGERATOR JENN-AIR JS48NXFXDE00
"Arrived on site and inspected refrigerator and found fresh food door is protruding out more than freezer door. It is still sealing properly on the gasket. Took several pictures. Found that when the fresh food door is opened it makes contact with the wood cabinet, The surrounding wooden cabinet does not have the correct space to allow the refrigerator to sit levels. Cabinets will need to be corrected then refrigerator level before any further adjustment or change of parts. Leveling both doors will also mean that wooden facade would be unlevel. No water leaks from connections at time of service."
Near Georgetown, TX 78628
Tyler B.
Job Details:
12/01/2018
OVEN WHIRLPOOL WOD97EC0HZ00
"Arrived on sote for fan speed error. According to research lead me to failed control. R&R control and tests good, all functions working"
Near Blanco, TX 78606
Brandon
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for customer complaint of unit making a noise and not cooling or making ice. Found defrost issue, found open defrost heater. Ordering defrost heater. ; ordrng 1 WP12729128 (heater)"
Near Round Rock, TX 78665
Wesley
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDF330PAHB2
Arrived on site and found strike bent. Corrected by adjusting strike. Unit is now operating as designed.
Near Blanco, TX 78606
Brandon
Job Details:
12/01/2018
ICE MACHINE WHIRLPOOL KUID508ESS1
"Arrived on site for customer complaint of no ice production, found bad condenser fan motor, I am ordering fan motor kit. ; ordrng 1 W10124096 (fan,motor)"
Near Round Rock, TX 78664
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site and installed diffuser due to diffuser being constantly open. All else checks good. Unit is operating as designed.
Near Austin, TX 78728
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01
Arrived on site and found loose connection to compressor. Tested unit and found all checks good after curing wire connection. Unit had been left off.
Near Austin, TX 78728
Wesley
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01
Arrived on site and assisted the maintenance man to determine he wished to thaw the unit due to having been left open. While in use and froze over Evap. If symptom re occurs. Return with harness and heater.
Near Georgetown, TX 78633
Lou
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW5500XW2
"arrived on site to inspect washer top panel not secured. Upon further inspection, I found that the top panel was not secured on the left and right sides from previous service. I secured the top and tested it. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KRFC604FSS00
"arrived on site to install previously diagnosed and ordered part. I removed and replaced the fc section right bracket due to the original not sliding good. The grease on the original was gunked up and not allowing he bracket to slide in and it smoothly keeping the fc door from closing properly. I tested the door by opening and closing it and it operated as designed. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
Thomas L.
Job Details:
12/01/2018
DRYER WHIRLPOOL WED8900BC0
"Arrived on site for lent housing not sitting in case properly, found that bottom tab was not seated properly, adjusted and all operations are normal. Dryer vent is clear and instructed homeowner to clean vent periodically."
Near Kingsland, TX 78639
Thomas L.
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW5000DW1
Arrived on site for unit that would not fill with hot water. Tested unit and hot water did not work. Found unit as a failed hot water solenoid. Replaced inlet water valve assembly. Unit now works properly with no water leaks. Enter the home through garage door and exit home the same way.
Near Bertram, TX 78605
Steve C.
Job Details:
12/01/2018
DISHWASHER KITCHENAID KUDE48FXSS5
Arrived on site for the unit is not draining. Tested the unit and found unit is full of water and not draining. Found glass blocking the drain pump. Removed the glass and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near The Hills, TX 78738
Cliff
Job Details:
12/01/2018
WASHER WHIRLPOOL WTW5000DW1
Arrived on site to replace capacitor and gearcase for washer. Replaced gearcase and cap and tested unit. Found control and actuator not needed. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Paul
Job Details:
12/01/2018
RANGE JENN-AIR SVD48600P
"Arrived onsite for the range with the oven door not closing because of broken hinges, the door gasket is worn, the RF cooktop burner wont light, and the oven light bulb is broken in the socket. I found the hinges broken, the door gasket worn, the FR cooktop burner with a delayed ignition, and the light bulb burned out because the globe is missing. I replaced the hinges, door gasket, & oven light assembly. I cleaned the ignition holes in the RF burner and tested the burner. The burner lights correctly. I checked the oven temp at ms’s request and found the oven cycling between 329-371 leaving the oven with a 350 degree average temp. Call complete."
Near Austin, TX 78704
Leonardo
Job Details:
12/01/2018
OVEN KITCHENAID KSGG700ESS1
Arrived on site to test unit for panel not responding. Test unit and unit giving F2E1 error shorted keypad ordering new panel W11029431 reschedule for Friday 12/7 ; ordrng 1 W11029431 (CONTROL PANEL STAINLESS )
Near Austin, TX 78717
Lou
Job Details:
12/01/2018
COOKTOP WHIRLPOOL KCGS556ESS02
"arrived on site to inspect cooktop flames. Upon further inspection, the customer advised that the middle burner flames were not right. I turned the burner on to test and found that when turning the larger burner on, sometimes it will pop and show an orange flame. I explained the orange flame issue with the customer and advised of the pipe dope getting into the gas line and mixing with the gas causing this. I verified that the orifices were clean/clear. I tested the other burners and all operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78717
Lou
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL KDTM354ESS3
"added this call from the home to inspect the dishwasher not drying. I placed the unit in diagnostics to test with error code F6E1-low water dispensed. I cleared the code and continued with testing. The unit never dispensed water into the tub. Looking under the sink, I found that the water was not turned on. The customer advised that it was on when the builder did the final walk-through and must’ve turned it off afterwards. I turned the water on and restarted testing. The unit operated as designed; drain pump engaged and drained the water and using a cup of water, I tested the element by pouring the water on it and it sizzled and was very hot. I advised the customer that when the unit doesn’t operate correctly, the control can shut the element off as a safety precaution. The unit is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Wesley
Job Details:
12/01/2018
MICROWAVE WHIRLPOOL MMV1174DS4
Arrived on site and repaired with no parts. Upper cam had come off of interlock. Reinstalled. C
Near Austin, TX 78723
Scott
Job Details:
12/01/2018
DRYER WHIRLPOOL WED75HEFW1
Arrived on site for erratic controls . Found the start button is sticking causing disruptions to controls . Will need UI panel and will return with control if needed . Return 12/6. No lint build up at time of service . Also was getting restricted air flow . Advised customer to have contractor take a look at exterior vent . ; schdld next appmnt for 12/6 THU !
Near Bee Cave, TX 78738
Cliff
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDF540PADM3
Arrived on site to diagnose a dishwasher with a heavier than normal door. Found friction pads broken. Replaced friction pads and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78738
Cliff
Job Details:
12/01/2018
MICROWAVE JENN-AIR JMW2430DP01
Arrived on site to diagnose a microwave/oven combo that is not operating. Found control completely unresponsive. Reset controls through breaker cycling. Tested unit and found all is working properly at this time. No further repairs are needed.
Near Leander, TX 78645
Jerry C.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"WRF993FIFM00 Arrived to inspect cooling issue. I found the rc and fc chambers both slightly below room temperature and all fans and the compressor were running. I found the fc evaporator leaking from under the fc evaporator thermistor and the evaporator will require replacement. The compressor has operated within the ruptured sealed system condition for an extended period and was making excessive noise and will require replacement. Office to order fc evaporator, compressor, service port and non-dye drier. Please allow three hours for service and include oil free gauges. No water connections to unit.; ordrng 1 CNOTES (3 HOURS SERVICE) and 1 OILFREEGAUGES (OIL FREE GAUGES ) and 1 TJ90SF8404 (SERVICE PORT ) and 1 W10843121 (drier-tube) and 1 W10903340 (compressor) and 1 W11035643 (evaporator)"
Near Austin, TX 78732
Cliff
Job Details:
12/01/2018
DRYER MAYTAG MGDB725BW0
Arrived on site to diagnose a dryer that is intermittently not heating. Found weak coils on gas valve assembly causing unit to dry first load but not any loads after until coils cooled off. Replaced gas coils and tested unit. Found all is functioning properly at this time.Coils
Near Austin, TX 78730
Paul
Job Details:
12/01/2018
RANGE WHIRLPOOL PRG4810LP
"Arrived onsite for the range with a clicking sound coming from the left rear burner when turned off. Mr also stated the little oven will not light. Mr stated that prior to the last company coming out, they had to turn on the large surface burners to get the large oven to light. I found the LR valve switch passing voltage all the time to the ignition module. I found the wire nut loose to the ignitor on the small oven and after tightening the connection the ignitor and oven worked as designed. The regulator is letting to much gas pressure in and locking the valves up on the ovens. I tapped the regulator and the flame size went down. Need to replace the switch and the regulator to complete service. The regulator is discontinued. Ordering switch. RS for Fri. 12/7; ordrng 1 WP73001321 (SWITCH- IG)"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details:
12/01/2018
ICE MACHINE KITCHENAID KUIC15PHZS
Arrived on site as unit would not progress once clean cycle was selected. Found water level sensor was not sensing fluid . Replaced and u it now activates the clean cycle properly. Water connections were dry
Near Georgetown, TX 78628
Jonathan S
Job Details:
12/01/2018
REFRIGERATOR KITCHENAID KFIS29PBMS00
"Arrived on site for refrigerator have low ice production. Measured temperature in ice container at 15°. Measured temperature in freezer at 0°. Inspected ice container and found ice size smaller than normal (see SD-QuickPic). Inspected FC and RC evaporator. Checked ice maker fault codes, found E0= no errors. Checked ice maker thermistor and received 01 for temperature cooler than harvest temperatures. Ran harvest cycle and completed. Ran fill cycle and checked ice maker and filled water. Checked ice maker fan and checked air flow. Called tech support and spoke with Andrian went over test results and history. He stated to replace ice maker (SR7723512175). Customer stated that Tricity appliance had already replaced control, inlet valve and ice maker twice. They had been out a total of 9 times from September to November (see SD-QuickPic of Tricity invoice. Checked water pressure, checked for ice buildup by adapter. Checked ice maker and found water al
Near Manor, TX 78653
Wesley
Job Details:
12/01/2018
WASHER ROPER RTW4516FW
Arrived on site and found unit operating as designed. Customer concerned about water level. Advised on use and care. All checks good.
Near Austin, TX 78758
Cliff
Job Details:
12/01/2018
RANGE WHIRLPOOL JGS1450DP0
Arrived on site to diagnose a range that will not bake or broil. Tested unit and found cooling fan motor locked up. Replaced cooling fan motor and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78737
Kevin
Job Details:
12/01/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site and replaced leaking pump and motor, after replacement ran a diagnostic cycle and all function has returned two dishwasher. No water leaks from connections at time of service, job complete."
Near Burnet, TX 78611
Steve C.
Job Details:
12/01/2018
FREEZER WHIRLPOOL WRF535SWHZ00
Arrived on site for the unit has frost buildup in the freezer. Tested the unit and found the freezer gasket is not making a good seal. Used a heat gun to expand the gasket. Tested the unit and unit works properly. All water connections were dry at the time of service.
Near Austin, TX 78727
Tyler B.
Job Details:
12/01/2018
REFRIGERATOR MAYTAG WRF560SEYM
"Arrived on sote for no calling. Found EVAP completely frozen. Advised customer on defrost procedure. Unit will need thermester kit, and return with EVAP fan. Place on cancellation list for faster service if possible No leak on site ; ordrng 1 W10902214"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details:
12/01/2018
OVEN WHIRLPOOL WOC95EC0AS04
Arrived on site for unit not heating properly. In diagnostics I found unit had been calibrated upwards 20 degrees. I also found the control to be reading the inside oven temp at 144 degrees when it was only 124 degrees. Unit had been raised but is severely under cooking foods. ; ordrng 1 W11097386 (cntrl-elec)
Near Burnet, TX 78611
Steve C.
Job Details:
12/01/2018
WASHER GE GTW460ASJWW
Arrived on site and found it is a motel and the unit is being used as a commercial use. Office advise extended warranty will not cover commercial use
Near Austin, TX 78731
Paul
Job Details:
12/01/2018
WASHER MAYTAG MVWX655DW1
Arrived onsite for the washer not completing a cycle. Ms stated the washer is completing the cycle after SM Replaced the control. Ms stated that the washer is over filling with water in the soak cycle. I tested the unit in auto diagnostics and the unit worked as designed. I checked stored error codes and found F8E1. I erased the code and checked the pressure switch line from the tub to the control and found no holes in the line. I removed the line from the control and blew thru it to make sure it was clear. When I reattached the hose the drain pump turned on. I disconnected the line and the pump turned off. I blew thru the line again and when I attached it to the control the pump stayed off. I removed the basket and found a lot of debris in the bottom of the tub. I suspect debris in the air trap and I advised ms to get a washer cleaner and clean the unit. Call complete. I called techline and reported my findings to David SR# 7723575762.
Near Georgetown, TX 78633
Jerry C.
Job Details:
12/01/2018
ICE MACHINE KITCHENAID KUIS18PNZB2
KUIS18PNZB2 Arrived to instal previously diagnosed and ordered parts. I removed the failed valve and installed the solenoid. I vacuumed the system and then charged with the mfg prescribed amount of refrigerant after verifying complete vacuum of the system. The unit started production as designed and I verified one slab was created and the unit continued production. No leaks observed during service.
Near Austin, TX 78723
Scott
Job Details:
12/01/2018
WASHER WHIRLPOOL MVWB835DC3
Arrived on site for poor washing and wet clothes at end . Found cold water was off also got a overload / off balance error . Customer instructed on proper loading . Ran diagnostics all checked good . No water leaks detected at time of service . Job complete .
Near Georgetown, TX 78628
Arthur B.
Job Details:
12/01/2018
OVEN WHIRLPOOL WOS51EC0AS02
"Arrived onsite for customer complaint of wall oven not coming on. Removed control and found thermal fuse has blown. Removed back panel and found TCO blown as well. WPW10545255 (Thermal Fuse) WP4449751 (TCO) . Removed and replace both TCO and thermal fuse. Reassembled and tested. Unit powered up and began heating. No other issues found."
Near Austin, TX 78759
Scott
Job Details:
12/01/2018
MICROWAVE JENN-AIR JMC1150WB00
"Arrived on site for dead microwave . Found secondary switch is not opening and closing , stuck in open position . Also found wire HARNES burned up at connection on filter board . Will need switch, wire harness , and filter board just to see if any other parts are needed . All parts needed are NLA; ordrng 1 3405-001032 (switch-micro) and 1 DE96-00399B (filter,noise) and 1 DE96-00500A (WIRE HARNESS )"
Near Georgetown, TX 78633
Arthur B.
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
Arrived onsite to install new door and damper to french door refrigerator from prior tech’s diagnosis. Removed warped door and installed new replacements. Removed and replaced noisy damper as well. Tested unit. Damper works as intended. Door seats well to cabinet. No other issues found. All water connections were dry at time of service.
Near Hutto, TX 78634
Jonathan S
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01
"Arrived on site for refrigerator not making ice. Customer said, “it’s making ice like a champ just not dispensing “. Performed diagnostics mode and found ice container stripped and when is unit it will not rotate. Will need to replace ice container to complete repair. Schedule return for Wednesday the 5th.; ordrng 1 SEESTICKYNOTE and 1 WPW10347093 (ICE CONTAINER )"
Near Temple, TX 76504
Al
Job Details:
12/01/2018
OVEN WHIRLPOOL WFC150M0EB1
"Arrived to inspect range ( burners are not heating oven is not working but lights are turning on). I removed the plug to the range and tested the 240 voltage outlet with my multi meter. I got 151 from L1/L2, L1/N 125, L2/N 61. I informed the customer of my test results and I advised them to consult with an electrician.NO PARTS USEDJOB COMPLETE L1/L2= 151L1/N= 125L2/N= 61"
Near Taylor, TX 76574
Jonathan S
Job Details:
12/01/2018
WASHER MAYTAG MVWC350AW1
"Arrived on site for washer not agitating. Per diagnostics mode and ran automatic test cycle. Found motor performing agitation cycle. Gained to agitator cam and found agitator dogs broken. Will need to replace with agitation cam kit. Customer approved estimate. Schedule return for Wednesday the 5th. Paid in full on credit card. Customer requesting to mail copy of invoice. ; ordrng 1 285811 (cam driven) and 1 SEENOTE (REQ MAILED COPY OF INVOICE )"
Near , TX 78606
Brandon
Job Details:
12/01/2018
RANGE WHIRLPOOL WFE520C0AS
"Arrived on site for customer complaint of two cooktop burners not heating properly, found two faulty switches, I replaced the switches unit tested good."
Near Johnson City, TX 78636
Brandon
Job Details:
12/01/2018
RANGE JENN-AIR JDS9860CDS02
"Arrived on site for customer complaint of panel writing coming off, I replaced panel, tested good.
Near Johnson City, TX 78636
Brandon
Job Details:
12/01/2018
REFRIGERATOR WHIRLPOOL W4TXNWFWT01
"Arrived on site for customer complaint of unit not cooling properly, found defrost timer was bad that caused the bimetal to fail. I replaced timer and bimetal, unit tested good."
Near Johnson City, TX 78636
Brandon
Job Details:
12/01/2018
REFRIGERATOR MAYTAG MTS2142EEF00
"Arrived on site for customer complaint of unit not cooling, found faulty start device, I replaced start device, unit tested good. Collected 150 cash and the rest on cc. I used part/start device from job# 206156 to complete this call on first visit. start device
Near Austin, TX 78735
Leonardo
Job Details:
12/01/2018
DISHWASHER GE GLD5600N00BB
Arrived on site to install end caps and new fill valve. Replaced both parts test unit for leaks no leaks present unit filling job complete
Near New Braunfels, TX 78132
Robert
Job Details:
12/01/2018
WASHER MAYTAG MVWB765FW1
Arrived on job for complaints of noise. Ran diagnostics and got code F2E1 stuck button. And wouldn’t allow me to start drain and spin cycle. ; ordrng 1 W10811957 (spin basket) and 1 W11135393 (OVERLAY )