We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78704
Matthew
Job Details: 05/24/2023
Arrived onsite for damaged panels. Replaced damaged compressor compartment cover and front panel. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Austin, TX 78704
Matthew
Job Details: 05/24/2023
Unit A. Arrived onsite for unit not latching and not starting a cycle. Inspected and found failed strike. Replaced strike. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Smithville, TX 78957
Joe Z
Job Details: 05/24/2023
Arrived on site to install previously ordered part. Replaced water valve. Test unit and is now operating as designed. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78704
Matthew
Job Details: 05/24/2023
Arrived onsite for unit not making ice. Upon arrival inspected unit. Ran test 96 and confirmed valve is functioning but no water to ice tray. Ice maker motor is cycling properly. Tested and found failed fill tube heater. Replaced and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Niederwald, TX 78640
Kevin
Job Details: 05/24/2023
"Arrived on site and found no ice production, found freezer temperature it is showing 13? removed evaporator cover and found Frost pattern is good but there is ice on the left-hand side of evaporator blocking airflow to icemaker, took pictures. Used steamer to remove ice buildup and requested the customer continue to monitor for correct operation of the next several days, job complete"
We serviced a
JENN-AIR OVEN
Model JJW2430LL00
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/24/2023
Arrived on site to test unit for no power. Found unit receiving proper voltage. Found console not connected. Secured connections and installed zip ties to ensure connection doesnt pop out of place. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
Arrived onsite for a wall oven the has no power. Upon inspection I found that they was no power going into the unit at all I checked the that breaker was not tripped I found that it was not but I reset it anyway and tested again and tested l1 and l2 and found no power still. I advised the customer to check the oven circuit.
We serviced a
GE REFRIGERATOR
Model PSB42LSRBBV
Near Georgetown, TX 78633
Lou
Job Details: 05/23/2023
"Arrived on site to,install previously diagnosed and ordered parts. Due to the compressor failure, I led and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held good. Installed 8.11oz of R134a refrigerant and monitored pressures. Pressures held good and unit is beginning to cool. No water leaks observed during service, job completed. I recommended they allow the unit to cool for 48 hours before placing items back inside."
We serviced a
MAYTAG DRYER
Model MED6000AW0
Near Belton, TX 76513
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose dryer that is not heating at all. Examined unit and found the heating element ruptured. Provided estimate for new heating element. Replaced heater and vacuumed unit out. Tested unit and confirmed proper function. Customer advised they need to clean the vent to prevent any more issues, large lint buildup was present. Repair completed."
We serviced a
KENMORE WASHER
Model 110.2125211
Near Georgetown, TX 78626
Lou
Job Details: 05/23/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, cam and belt failures, I removed and replaced the mentioned parts and calibrated. Tested the unit and found the actuator has failed as well. I removed and replaced the actuator and calibrated again and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78749
Luis
Job Details: 05/23/2023
"Arrived on site. Replaced deli harness,replaced freezer evaporator fan motor that includes defrost thermistors,powered unit on ran diagnostics all test passed deli ui working as designed.
We serviced a
LG REFRIGERATOR
Model LSXS26366S/02
Near Round Rock, TX 78681
Vincent
Job Details: 05/23/2023
"Arrived on site for LG refrigerator, inspected unit and work area. Customers complaint was unit not cooling. At arrival unit is on and running, compressor was humming and fans are also operating. No signs of defrost witch means the sealed system has failed and will need to be repaired. Customer has decided to no proceed with repairs. /
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near The Hills, TX 78738
Luis
Job Details: 05/23/2023
"Arrived on site for no water or ice. Tested water dispenser no water dispensing,test measure fill same issue no power to valve,power cycled unit same issue,deli control working correctly,ran diagnostics tested paddle test passed tested force fill working. Exited diagnostics water dispenser working possible issue with controls ran icemaker test passed harvest ran fill failed. Advised customer on replacing controls and heater or just the fill tub heater customer will call into the office if they approve repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP01FLSS3
Near Lakeway, TX 78734
Kevin
Job Details: 05/23/2023
"Arrived on site and inspected dishwasher and found right hand side linkage pulleys have broken off of mounting point on dishwasher. After replacement door is working properly. job complete"
We serviced a
MAYTAG WASHER
Model MVW6230RHW3
Near Lakeway, TX 78734
Kevin
Job Details: 05/23/2023
Arrived on site and and found Customer complaint was this is the noisiest washer theyve ever owned. Previous washer in the home was 20 years old. Set washer into a diagnostic cycle and didnt find any saved error codes. ran all functions manually and discussed what every noise is And its related function with customer. Discussed correct loading for this model and detergent usage. Washer is operating as designed documented with tech line. 7736475727
We serviced a
WHIRLPOOL WASHER
Model Wtw7500gc2
Near Killeen, TX 76543
Tyler
Job Details: 05/23/2023
"Arrived on site for washer making abnormal noise during agitation. Upon arrival confirmed sound during agitation. Found no errors in diagnostics, and found no voltage issues. Inspected rotor stator and slider but found no cracks, breaks, or oil leaks. Retested unit in multiple cycles but couldnt replicate noise. Instructed customer to let us know if issue returned.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Elgin, TX 78621
Joe Z
Job Details: 05/23/2023
Arrived on site for not heating. Upon arrival test unit. Unit tumbles but does not heat. Did polarity test and test failed. There is no voltage from L1-N. Showed readings to customer and Uploaded picture on SD. L2-N is correct with 119v. Customer signed incoming voltage waiver
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Cedar Park, TX 78613
Kimo
Job Details: 05/23/2023
Arrived onsite for a MW that is not heating. Upon inspection I found that the diode had failed. I installed the diode correctly this time and tested the unit using a resettable fuse and found the unit operating as designed. I am ordering a fuse and setting return
We serviced a
WHIRLPOOL DRYER
Model MGD5500FW0
Near Elgin, TX 78621
Joe Z
Job Details: 05/23/2023
Arrived on site for kerosene smell. Upon arrival inspected unit. There are no gas leaks detected. Test unit and operates correctly. Found that home had lots of staining and varnishing done. The kerosene smell is from chemicals used during home improvement work. Customer states that the smell has slowed. Let customer know that the smell will eventually pass. Unit is operating as designed. Job complete.
We serviced a
GE REFRIGERATOR
Model ZISB42DCA
Near Georgetown, TX 78633
Gerry C
Job Details: 05/23/2023
"ZISB42DCA Arrived to inspect no ice. The customer said the unit made about ten cubes, shortly after the sealed system repair, but then never produced any again. I found the FC at 25?, too warm for production and the RC at 41?. I found pressures were outside of expected ranges and after 20 min. at rest, the system was still 20psi on the high side. Frost pattern was minimal and only at the entry point. Office to schedule return service for sealed system. No leaks observed during service. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Austin, TX 78725
Matthew
Job Details: 05/23/2023
Arrived onsite for unit not cooling. Upon arrival inspected unit. Found unit room temperature in both compartments. Checked amp draw on compressor and was .4amps. Checked pressures and was 10psi. Inspected compressor and evaporator compartment and found no signs of dye. Ran nitrogen through unit and found leak at center divider. Removed hinge screw and found screw covered in dye and dye underneath hinge . Called tech line for assistance. Spoke to Andrew SR#7736478302. Submitting pictures. Submitted for review. Whirlpool will contact customer within 3 business dayS
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Manchaca, TX 78652
Scott
Job Details: 05/23/2023
Arrived on site for upper rack falling down . Found left front wheel assembly wheel broken off and not staying in track. ordrng 1 WPW10571738 (Wheel)
We serviced a
KENMORE WASHER
Model 417.6171251
Near Elgin, TX 78621
Joe Z
Job Details: 05/23/2023
"Arrived on site for lid not locking. Upon arrival test unit and selector knob is not responding. Removed console to access controls. Cleared lint build up from controls board. Found a loose connection. Secured all connections. Test unit and knob now responds. Started several cycles , lid latches and cycles begin every time. Unit is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Salado, TX 76571
David Z
Job Details: 05/23/2023
"Arrived on site diagnose washer that is vibrating and banging when spinning. Tested unit and confirmed excessive vibration, and banging. Found the hub teeth worn out, causing the basket to vibrate by on the shaft. Advised we need a new hub and to test, and suspension may be needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/23/2023
Arrived on site to test unit for water leaking into RC and freezing items. Found drain was restricted and unit way over packed. Accessed drain tube and found it was not sealing properly causing air leak. Also found gap in liner and cabinet. Sealed liner with silicone and sealed drain tube to prevent air leaks. Removed obstruction from drain and unit now working as designed. Advised unit will need to be unpacked a bit to allow for proper air flow. Job complete.
We serviced a
GE COOKTOP
Model JGP932SEC2SS
Near Georgetown, TX 78633
Gerry C
Job Details: 05/23/2023
"JGP932SEC2SS Arrived to inspect weak ignition on RR burner. The unit will require the ignition module. Customer has requested tech GC. Office to contact the customer the arrange return service. No gas leaks detected during service. ; ordrng 1 WB13T10046 (Ignition Module)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near New Braunfels, TX 78132
Andrew
Job Details: 05/23/2023
"Arrived on site to test unit for no ice production. Customer stated she ran a clean cycle and replaced filter and it never produced after that. Found water filter was not installed all the way preventing unit from getting water. Ran diagnostics and found reservoir drain receiving proper voltage(13vac) but not engaging. Removed pump and inspected, found no obstructions. Reassembled and pump now working as designed. Advised to monitor and if unit stops making ice recommend reservoir pump W11542868.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY01
Near Burnet, TX 78611
Maurice R
Job Details: 05/23/2023
Arrived onsite for refrigerator not cooling. On inspection the FC was 39? and the RC was 49?. Gain access to the FC and found a ice ball up in the right corner of the evap. Defrosted the evap and tested the thermistor (12.9k)and the thermostat (55k) both good. Looked at the door gasket and they were fine. On further inspection found the gasket that goes on the door that seals the icemaker to the door was bad. Order a seal. Office to reschedule when part arrives and no water leaks detected during service.; ordrng 1 WPW10287601 (IM gasket)
We serviced a
WHIRLPOOL WASHER
Model Mvwb855dc3
Near New Braunfels, TX 78132
Andrew
Job Details: 05/23/2023
Arrived on site and replaced previously diagnosed latch. Unit now working as designed. No leaks detected. Job complete.
We serviced a
KENMORE RANGE
Model 790.991123
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
Arrived onsite for a range with front right burner that is not turning off. Upon arrival a found that this is true. Upon testing I found that the control will need to be replaced to resolve the issue. I am ordering the control. ordrng 1 316272401 (Control)
We serviced a
FRIGIDAIRE RANGE
Model FFGF3011LBG
Near Kyle, TX 78640
Leonardo
Job Details: 05/23/2023
Arrived on site to test unit for unit not getting hot. Test unit and found and glow igniter. Replaced igniter
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, TX 78728
Matthew
Job Details: 05/23/2023
"Arrived onsite to replace faulty parts. Upon disassembly found basket shaft sheered of from the rest of the basket. Tried removing spanner and block, but seized to gearcase shaft. Unit will need complete rebuild.
We serviced a
LG REFRIGERATOR
Model LFX31925SB/07
Near Jarrell, TX 76537
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose refrigerator that was not cooling. On arrival the unit was powered on but silent. No fans running, no compressor. I power cycled the unit and retested. When I power cycled the unit things powered on, compressor came on, fans were running normally. Advised customer wait 24 hours to see if unit cools and stays cooling. If compressor stays running and unit doesn't cool then customer is advised on needing a Sealed system repair, or possibly a control if unit locks up again. No repair made since unit needs time to run and may be resolved now. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC0
Near Austin, TX 78726
Paul
Job Details: 05/23/2023
"Arrived onsite for a washer that is not spinning the clothes out when set to the normal cycle. I found spin turned off in the normal cycle and showed the customer. I explained to the customer that the washer will automatically default to what options were selected and run dining the previous cycle. I checked stored error codes and there was a slow fill, off balance, and suds error code. I went over detergent and loading. The customer stated they had just cleaned the hose screens and when I ran the auto test cycle the machine filled properly and worked as designed.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78729
Paul
Job Details: 05/23/2023
"Arrived onsite for a dryer not heating. I tested the incoming voltage and had 123VAC L1-G, 12VAC L2-G, & 110VAC L1-L2. I reset the circuit breaker and had 243VAC L1-L2. The breaker didnt lock in strong like it should when resetting it. I ran the dryer and lost L2 and could smell a faint electrical smell coming from the wall receptacle. I disassembled the dryer and inspected the L2 circuit at the control and all the heater components. All tested good and visually looked good. I went over all this with the customer and they are going to pull the receptacle and change it then test the dryer and if needed have the breaker replaced. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Round Rock, TX 78665
Vincent
Job Details: 05/23/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was error code F2E2 for lost communication of UI. Found that the user interface was good and no corrosion was found. I then found that the control was causing the problems. I then ran a diagnostic cycle and found everything operational good. No leaks where observed during service. /
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Austin, TX 78738
Luis
Job Details: 05/23/2023
"Arrived on site. Replaced left side door hinge,screw and cam tested door operation good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for front right burner not igniting, tested unit found no loose connections in spark module, moved connection over to the other burner and it is still not sparking, need front right igniter and spark module as precautionary, ordering parts, office to reschedule ; ordrng 1 W11590249 (Spark module) and 1 W11666003 (FR igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and found unit thickly frosted in the evap causing cooling loss. Advised customer on manual defrost and will return Thursday to follow up. Suspect wiring backed out of molex.
We serviced a
WHIRLPOOL FREEZER
Model WRB543CMJV00
Near Austin, TX 78758
Wesley
Job Details: 05/23/2023
"Arrived onsite and found unit with crack. Sr#7736476514 techline will have us patch the crack to repair, advised customer can follow up with customer care with any other questions or concerns. Customer does not want unit to be repaired before pursuing replacement with whirlpool customer care. ; O-emld tckt"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
Lou
Job Details: 05/23/2023
"Left side panel, belt, retrieve vent screw from blower housingArrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a clanking noise. I raised the top panel and tested again and found the left side panel badly dented inward. Also found the belt beginning to fray. I am ordering the left panel and belt and CNOTE-2HOUR JOB and office to schedule return service. Also, returning tech will need to retrieve the vent screw from the blower wheel housing at the back of the unit. Unit left unplugged for safety and no lint observed during service.; ordrng 1 8533643 (Cabinet) and 1 CNOTE (2 HOUR JOB)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Belton, TX 76513
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose dryer that is not starting cycles. Tested unit and found proper voltages and polarity. When I plugged in unit I could hear crackling coming from the timer. I replaced the timer and tested the unit. Unit does not start. Confirmed that the push to start button tests good, door switch good. All safety devices working as designed. Issue has to be in the timer / motor. Ordering time and motor to resolve. Office to schedule. ; ordrng 1 279827 (Motor) and 1 WPW10450286 (Wiring Harness) and 1 W10857612 (Timer)"
We serviced a
WHIRLPOOL DRYER
Model WGD6120HC1
Near Austin, TX 78737
Scott
Job Details: 05/23/2023
Arrived on site for odd smell . Ran diagnostics and found flame was not correct . Found house is on LP not natural gas . Will need to convert to LP. Ordering LP a kit . Customer also has venting issues to address on house side . No gas leaks at this time. ordrng 1 W10606694A (Lp kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Scott
Job Details: 05/23/2023
"Arrived on site for fridge not making ice . Ran diagnostics,got E5 code . IM wouldnt run harvest , timed out . Found ice maker stuck upside down in a flex . Ordering ice maker . Call to set return . No water leaks detected at this time. ; ordrng 1 W11115534"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78703
Scott
Job Details: 05/23/2023
Arrived on site for fridge not making ice . Got E5 errror code in diagnostics. Unit will fill but not harvest-ordering ice maker . No water leaks detected at this time. Call to set return; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near New Braunfels, TX 78130
Leonardo
Job Details: 05/23/2023
Arrived on site to test unit for display on board turning off when oven get to hot. Found board shorting out with the head from the vent under console. Will order new board reschedule for Tuesday the 30. When display goes off the cooktop still works so its still getting power but no display. ; ordrng 1 W11126814 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Round Rock, TX 78664
Vincent
Job Details: 05/23/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was oven not igniting properly. Tested and found a bad igniter replaced and same issue. Im re-ordering the make igniter and returning with the manifold to replace both. No leaks where observed during service. ; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bee Cave, TX 78738
Luis
Job Details: 05/23/2023
Arrived on site. Per customer water or ice will randomly dispense from dispenser ran diagnostics all test passed ordering a new ui and main control. ; ordrng 1 W10848301 (Ui) and 1 W10843055 (Main control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Vincent
Job Details: 05/23/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit would not work properly. Tested unit and it will need the UI AND CONSOLE replaced. Im ordering parts and reschedule. No leaks where observed during service. ; ordrng 1 W11460908 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near McQueeney, TX 78123
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for scrapping noise, tested unit found front panel clips broken causing drum to move excessively in cabinet, rear drum felt gasket failed causing drum to rub against metal bulkhead damaging it, will need to replace panel clips, repair kit and drum to fix issue, ordering parts, offer to reschedule ; ordrng 2 WP98234 (Clips)s and 2 W10854425 (Clip front panel)s and 1 W10899578 (Drum)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Spicewood, TX 78669
Kevin
Job Details: 05/23/2023
"Arrived on site and found old style tub Ring is still in place,per service pointer W11651001 It will need to be replaced with a new stock. Ordered replacement.; ordrng 1 W11094304 (New style tub Ring)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Manor, TX 78653
Joe Z
Job Details: 05/23/2023
Arrived on site for front left and front right burners clicking but taking too long to ignite. Upon arrival test unit and found electrode intermittently not giving a good spark. Need to replace burner heads for both right and left front burners. Replaced front left burner head and unit ignites correctly. Need to order burner head for front left. Office to reschedule ; ordrng 1 WPW10515455 (Burner head)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Salado, TX 76571
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose oven that would stop heating when running. Spoke with customer who clarified that when the door was opened the cycles would stop and she would have to reset the cycle to get it to restart. She also had difficulty getting button presses to work on the console, and there was a crack on it. Ordering a new console to resolve. All issues can be tied to steam hitting console/cracked panel causing all issues. Changing panel and updating software should resolve. Office to schedule when part arrives.; ordrng 1 W11600370 (Console)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS03
Near Austin, TX 78724
Matthew
Job Details: 05/23/2023
Arrived onsite for damaged panel. Upon arrival inspected unit and found damage control panel. Took pic. Ordering panel. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78724
Matthew
Job Details: 05/23/2023
"Arrived onsite for new unit, scratched. Upon arrival inspected unit. Found scratch on right side of outer cabinet . Customer requesting touch up paint. Ordering parts research for grey touch up paint. Office to reschedule. ; ordrng 1 Partsresearch (Grey touch up paint)"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Austin, TX 78724
Matthew
Job Details: 05/23/2023
"Arrived onsite for unit making scraping noise. Upon arrival inspected unit. After running unit for a few minutes noise was apparent and increased as unit continued to run. Disassembled and ran test. Found that unit element would not cycle. With element assembly disassembled the scraping noise went away. It seems like the unit is overheating and causing the panel to warp and rub. Attempted to replace element assembly however assembly was damaged in box, Element defective. Reordering element assembly, heating duct and rear bulkhead. Need 2 hrs. ; ordrng 1 W11519683 (Heating element) and 1 W11519685 (Heater duct) and 1 W11516794 (Rear bulkhead)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Round Rock, TX 78681
Paul
Job Details: 05/23/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. When I arrived I found the customer had emptied out the unit but both compartments were cold and at temp. The customer stated this is whats been happening and sometimes when it stops cooling he can hear the overload tripping on the compressor. I turned the temp down and when the compressor tried to start it stayed at 6.5 amps and tripped the overload. I pierced the drier to remove the refrigerant and had no pressure. I cut the steel line and the capillary tube at the drier and still nothing came out. I cut the high side line at the compressor and nothing came out. I cut the low side line at the compressor and refrigerant and oil would come out and stop. I would hear oil gurgling in the suction line and more would come out. I gained access to the evaporator and it had a full frost pattern and the lines were not kinked. I explained to the customer that the evaporator has to be full of oil for this to be happening and we will need to replace the evaporator also. I will blow thru the yoder loop and condenser with nitrogen when I return but am ordering the condenser just in case it is needed. Ordering W11550396 evaporator and W11644420 condenser. Office to RS.; ordrng 1 W11550396 (Evaporator) and 1 W11644420 (Condenser)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Salado, TX 76571
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose microwave oven combo that has a failing gasket. Examined unit and found that what looks like rubber or a seal is sticking out of the front panel glass. Ordering a new outer door to resolve, looks like it wasn't sealed right at the factory. Office to schedule when PSP item arrives ; ordrng 1 W11600215 (Outer Door)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Fort Cavazos, TX 76544
Tyler
Job Details: 05/23/2023
"Arrived on site for dryer. To heating upon arrival confirmed issue. Found cause of failure was broken terminal block as well as damaged wiring, was able to temporarily redo wiring and found unit heating as designed but found terminal to damaged behind screws to hold wires properly and rescheduled customer for 05/20/23 to complete repairsW11164044 harness/terminal).; ordrng 1 W11164044 (Harness) and 1 Cnote (Harness has all the pieces of terminal needed for repairs.)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Troy, TX 76579
Tyler
Job Details: 05/23/2023
Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found bin empty. Checked equalized pressures and found them at 60 high/low. Ran unit and found psi lvls at 160/-15. Replaced drier and recharged system. Found psi lvls equalized at 60 again then found run time pressures at 125/-5 but evap plate wasnt frosting over. Found no leaks in system and low side pressure would equalize back to 60 psi when powered off within 4 seconds indicating weak compressor windings. Will need office to reschedule once availability of parts is known.; ordrng 1 W10536005 (Compressor) and 1 2313624 (Condenser coil) and 1 W10218037 (Evap) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Burnet, TX 78611
Maurice R
Job Details: 05/23/2023
Arrived on site for knob issues. On inspection the timer will not advance once set on time. Everything is working ordering a timer W11566735. Office to reschedule once part arrives.; ordrng 1 W11566735 (Timer)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78731
Wesley
Job Details: 05/23/2023
Arrived onsite and found unit operating with failed pump. Unit was installed unconventionally without brackets and could not be safely removed in a timely manner. Advised customer that the unit had been installed without brackets and would need to be made accessible to allow for repair. Customer requested that the sump assembly be left onsite to increase the likelyhood of a sameday repair once the unit is uninstalled. ; ordrng 2 WP8269145 (Mounting bracket)s
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Buda, TX 78610
Kevin
Job Details: 05/23/2023
"Arrived on site for dryer noisy while running. Found rattling is coming from broken fan blade. Will need a new one, housing, and motor to complete repair it. At this time dryer is still heating properly and found a vent flow to the exterior of the apartment building is showing restricted. Recommended that apartment maintenance correct this before return visit.; ordrng 1 W11327190 (Blower wheel) and 1 WPW10211911 (Blower housing) and 1 W11234001 (Motor)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Gerry C
Job Details: 05/23/2023
"MVW7230HW0 Arrived to inspect shaking. I found the legs were not set correctly and the unit would rock, corner to corner. I corrected the legs and centered the basket within the chassis and re-calibrated. The unit operated in manual and automatic test modes as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 05/23/2023
"Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGD4500MW1
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and tested unit for leaking. No leaks detected. Corrected felt pad alignment to improve rotation of drum. Unit is now operating as designed with no leaks. All checks good. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and replaced left side support and feet. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HB10
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite for broken microwave panel and repaired unit with new console. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and found lid unlock failure due to bent lid. Corrected lid to con vex position and function is now restored. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and found dishwasher water had not been turned on to unit. Repaired by turning on water to unit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78758
Wesley
Job Details: 05/23/2023
Arrived onsite and replaced the freezer door to restore ice maker production. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78130
Andrew
Job Details: 05/23/2023
Arrived on site and replaced previously diagnosed ice door/separator. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Georgetown, TX 78628
Kimo
Job Details: 05/23/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found the unit sealing up properly now W16VNS0APL1
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
"Arrived onsite for a DW that is flashing all lights on the console. Upon arrival I ran the unit and found that this did not happen. Due to the seemingly intermittent nature of the issue, I replace the control and tested the unit several time and found unit operating as designed"
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS2
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
"Arrived onsite of a vent hood with light that flicker on the low setting upper inspection I found this to be true. I contacted Rich as techline and toll him of my findings and found out that there was nothing I could do to fix the issue it was explained to me that it has something to do with how our power is delivered here in the u.s, the way the bullies pick up the high side of the sign wave more what the low side causing a perceptible flicker i relied this to the customer and advised them to contact whirlpool if they have any questions sr#7736475354."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78747
Leonardo
Job Details: 05/23/2023
Arrived on site to relaxed heating element. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 05/23/2023
Arrived on site to test unit for Loud noise when its windy outside. Test unit and can hear the damper opening and closing. Customer advised it only happens when its windy. Advised customer to get with the vent people to check damper on the outside and where the wind is coming in from. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78628
Lou
Job Details: 05/23/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel being cracked/broken, control clip being broken, upper rack wheel broken, and inner door panel missing screws, I removed and replaced the control panel, control clip, upper rack wheels and installed screws and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Customer advised they performed a wash cycle earlier and the unit did not leak.."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Georgetown, TX 78626
Lou
Job Details: 05/23/2023
"Arrived on site to inspect dryer not operating. Upon further inspection, the customer demonstrated that they can turn the power on, but the dryer does nothing. I disassembled the unit and tested the fuse, cutoff, thermostat and element and found the fuse and element both have failed. I removed and replaced the fuse and element and cleaned the u;it (before & after photos) and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78626
Gerry C
Job Details: 05/23/2023
"WRF555SDFZ12 Arrived to inspect items freezing in RC. The issue was isolated to the area near the air vent and I advised the customer to keep items away from the area, unless they have a higher sodium or sugar content. I explained that the vent is where all of the cold air for the RC comes from and the customer will attempt the different loading strategy. I also described changing temperature. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Georgetown, TX 78628
Gerry C
Job Details: 05/23/2023
"WDT750SAKZ1 Arrived to inspect no heat. F10E2 was the only stored error code and likely generated during initial installation, and I cleared. Within service test mode, all functions of the unit were present and I verified the heater drawing the expected current. Discussion with the customer revealed they pre-rinse quite well. I advised that this is fine and preferable to many customers, as it prevents eventual buildup and odor, but they must adjust the amount of detergent they use, due to less oils and debris for the detergent to emulsify with. I also discussed the benefits of purging the cold water from the hot water supply at the adjacent sink. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Georgetown, TX 78633
Gerry C
Job Details: 05/23/2023
KRFC704FPS05 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and installed the UI. The unit operated as designed and I set it to standard defrost. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
Gerry C
Job Details: 05/23/2023
"WDF520PADM9 Arrived to instal previously diagnosed and ordered part. I removed the failed drain tube and installed the replacement. I ran the unit through several tests after making a thorough inspection of the sump and other areas, exposed to water and found no leaks after the repair was completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Gerry C
Job Details: 05/23/2023
KOCE500ESS20 Arrived to inspect door damage. I verified the microwave door had a damaged area at the top right. I removed and replaced the door and tested. Operational test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78749
Scott
Job Details: 05/23/2023
Arrived on site for no power dishwasher . Found one of the wires had come loose from power cord . Rewired power cord . Unit controls lit up . Ran quick diagnostic wash test . All checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78748
Scott
Job Details: 05/23/2023
Arrived on site for washer making noise . Found leveling feet on pedestal were not level. Adjusted feet . Ran 12 test on diagnostics. Unit is performing as designed . No water leaks detected at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Austin, TX 78737
Scott
Job Details: 05/23/2023
"Arrived on site ,replaced UI . Tested unit . All operations are normal. Job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWC906KSS0
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
"Arrived onsite for a vent hood with flickering lights, upon testing the unit several times and found that the light are operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78749
Luis
Job Details: 05/23/2023
"Arrived on site for popping sound. Ran diagnostics couldnt recreate issues in diagnostic test,ran normal operating cycle"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Bertram, TX 78605
Maurice R
Job Details: 05/23/2023
"Arrived onsite for dryer making a noise. Ran the unit and could a pumping noise. Gain access to the drum and found the blower wheel was free spinning and hitting the blower housing. I had break off the blower wheel, I installed a new motor and blower wheel. Tested unit and the dryer is operating as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Burnet, TX 78611
Maurice R
Job Details: 05/23/2023
"Arrived onsite for washer making a noise. I ran the unit in diagnostics mode and when it went into agitation cycle there was a loud grinding noise. I flipped the unit and found oil on the sides of the unit. Installed a new gear case, cam and actuator. Retested the unit and it is operating as designed now and no water leaks detected during inspection."
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near New Braunfels, TX 78132
Leonardo
Job Details: 05/23/2023
Arrived on site to replace control board and console. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Round Rock, TX 78664
Vincent
Job Details: 05/23/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making taping noises on a spin cycle. I ran unit in diagnostics and found no error codes stored. I then ran a high spin and found that the drain hose was taping agains the wall. I adjusted the hose and re-tested and its now running ad designed. No leaks where observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Vincent
Job Details: 05/23/2023
Arrived on site to install parts previously diagnosed. Installed both doors and name plate. Cleaned with stainless steel cleaned and unit is now good. No leaks where observed during service.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hutto, TX 78634
Vincent
Job Details: 05/23/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer would not detect the door closed sometimes. Inspected the strike and found it it was lose. I tighten the screws and retested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Dripping Springs, TX 78620
Luis
Job Details: 05/23/2023
"Arrived on site for water leaking. Found water leaking from hinge assembly,removed cover found leak at fill tube connection,disconnected connector found o ring warped in female end of water line entering cabinet,removed oring reinstalled oring correctly into female connector,reconnected fill tube ran icemaker fill test passed no leaks."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for burn smell and rumbling, tested unit found shorted diode, replaced and tested, u it is now running as designed, called safety to document, recommended to safety if issue happens again, then capacitor, diode and magnetron will need to be replaced, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Marion, TX 78124
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for no ice production and water not dispensing, tested unit found full bin of ice and water is dispensing, customer stated that is is intermittent and it will stop dispensing water for days, removed front and found a loose connection for the paddle and UI not sitting properly in housing secured connection and installed it properly, removed back panel and found control box dangling inside the drain pan, moisture potentially getting on control but did not detect any at this time, secured control box and advised customer to monitor if issues persists then UI and control will be needed, at this time job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Spicewood, TX 78669
Kevin
Job Details: 05/23/2023
"Arrived on site and found incoming power is correct. When dryer is started motor will home but not move. With door switch pressed if drum is spun by hand motor will kick on and run. Disassembled dryer to replace motor and found blower fan is seized. Ultimately had to drill And melt off old blower fan plastic to remove motor. Replaced blower fan and motor and dryer is now running properly, job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Buda, TX 78610
Kevin
Job Details: 05/23/2023
"Arrived on site and replaced all parts diagnosed on previous visit. Confirmed dryer is running normally and airflow is good on airflow meter, job complete"