Service History 162

We serviced a

KITCHENAID COOKTOP

Model KECD867XBL02

Near Spicewood, Texas 78669

Brandon

Job Details: 01/28/2026

"Arrived on site to look at model KECD867XBL02 for customer complaint of popping noise, tripping the breaker and burner not working. Found main harness at RR switch shorted to ground. Will need main harness, or switch, and possibly LF switch and burner. Harness is NA ; ordrng 1 WPW10234425 (RR switch) and 1 W10435935 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS1

Near Jarrell, Texas 76537

Andrew P

Job Details: 01/28/2026

"WDF332PAMS1. Customer stated the dishwasher took about 10 hours to finish the cycle and the clean light never came on. Ran diagnostics; no fault codes found. Auto test completed: unit filled, wash motor came on and started washing. Both wash arms operated as intended. Drained unit successfully. Started normal wash cycle; unit filled and washed with no issues after 8 minutes. Re-ran diagnostics; no fault codes. Could not duplicate issue. Dishwasher working as intended. Advised customer to use rinse aid to condition tub for optimal drying performance, or drying issues may persist. No leaks detected at times of service."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Spring Branch, Texas 78070

Andrey

Job Details: 01/28/2026

"Arrived on site to replace previously diagnosed softener dispenser (W11205050), suspension (W11130362), cam (W10721967) and belt (W11611296), replaced and tested unit is now running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Spicewood, Texas 78669

Luis

Job Details: 01/28/2026

"Arrived on site. Removed deli drawer found bowed drain pan and water leaking fresh food compartment, found icicles leaking down from icemaker housing in middle section and between housing and back liner ordering adapter kit and gaskets. ; ordrng 1 W10864518 (Adapter kit) and 1 WPW10635022 (Adapter)"

We serviced a

KITCHENAID WINE COOLER

Model KUWR304ESS00

Near Austin, Texas 78734

Luis

Job Details: 01/28/2026

"Arrived on site for noise complaint. At time of visit unit making normal operating noise with compressor and fans running,removed unit from enclosure removed cover movement of compressor loud vibration noise added sealer under compressor to prevent minimal movement of compressor,reinstalled cover and moved unit back into enclosure called tech support to document per tech support some noise is normal and for any more further issue for vibrating noise customer to reach out to customer service Case 22358880"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Spicewood, Texas 78669

Luis

Job Details: 01/28/2026

"Arrived on site for no cool. Diagnosed a defective compressor installed a new compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11598433,wpw10143759"

We serviced a

KITCHENAID OVEN

Model KOED530SPS00

Near Georgetown, Texas 78628

Wesley

Job Details: 01/28/2026

"Arrived onsite for f9e1 and f1e1 error codes on new install KOED530SPS00, cleared codes and tested function. Unit is operating as designed. Advised builder on findings. Unit is in good working order. No parts."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Austin, Texas 78748

Brandon

Job Details: 01/28/2026

"Arrived on site to look at model WDT750SAKZ3 for unit not draining. Found drain hose hooked to sink drain, not a disposable. I created a loop in the drain line to prevent back flow. Tested drain pump 4 times in front of customer, ran a diagnostic test cycle. Found error code f9e1 and f8e2 i cleared error codes and unit passed diagnostic cycle. Ran drain pump a few more times to ensure unit is draining properly. Unit tested good."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78748

Brandon

Job Details: 01/28/2026

"Arrived on site at unit 536 to look at model WED5620HW2 for customer complaint of unit tripping the breaker. Tested voltage, voltage tested good. Checked all wires to ground and polarity, couldn't find anything obvious. Called techline. After doing some tests, they recommended replacing main harness and control at the same time. Case number 22361551; ordrng 1 W11310055 (Main harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Manchaca, Texas 78652

Brandon

Job Details: 01/28/2026

"Arrived on site to look at model WTW4816FW3 for customer complaint of drain pump running constantly. Found issue with the control, I replaced control, new control was dead on arrival. Ordering control part usedw11607637; ordrng 1 W11607637 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Austin, Texas 78757

Andrew R

Job Details: 01/28/2026

"Arrived onsite for tub replacement. I replaced the W10909756 TUB AND W11613479 PUMP, Tested unit and observed for leaks. No leaks occurred and unit now operates as designed call complete."

We serviced a

JENN-AIR COOKTOP

Model JGCP536HL00

Near Driftwood, Texas 78619

Tim M

Job Details: 01/28/2026

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced FL orifice holder (W11337062) and installed LP orifices using LP kit (W11428599). Tested unit, flames are now at the proper height and unit is running as designed, no gas leak detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Dripping Springs, Texas 78620

Tim M

Job Details: 01/28/2026

"Arrived on site to test unit WDP540HAMZ4 for control panel concerns. Upon arrival customer stated the start key is intermittent and unit will occasionally initiate cycles without input. Verified concern and confirmed start key does not consistently register input. Replaced control (W11637581). Tested operation and verified all keys respond correctly. Ran diagnostic cycle and confirmed all components engage properly. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Austin, Texas 78744

Leonardo

Job Details: 01/28/2026

"Arrived on site to diagnose issue with range oven light remaining on. Inspected and tested the unit and found the oven door latch was not seated correctly, preventing the unit from properly detecting when the door was fully closed. Realigned and secured the door latch to ensure proper door engagement. Retested the unit after repair and confirmed the oven light now operates correctly and turns off as designed. Unit tested good. Job completed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, Texas 78744

Leonardo

Job Details: 01/28/2026

"Arrived on site to diagnose customer concern of dryer not drying properly and having extended dry times. Performed operational testing and inspection of the unit. Found the blower wheel had come loose and was no longer secured to the motor shaft, resulting in poor airflow. Removed defective blower wheel and installed a new blower wheel. Reassembled unit and tested for proper operation. Verified strong airflow and normal drying performance. Unit is now operating as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Austin, Texas 78744

Leonardo

Job Details: 01/28/2026

"Arrived on site to diagnose customer concern of unit not starting. Placed unit into diagnostic mode and retrieved error code FAE4, indicating the diverter was unable to find its home position. Performed diagnostic tests, and the unit successfully ran through all diagnostic cycles with no errors or abnormal operation. After diagnostics, ran a normal wash cycle to verify operation. Unit started and operated correctly through the cycle with no issues observed. Unit is functioning as designed at this time. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Mustang Ridge, Texas 78610

Leonardo

Job Details: 01/28/2026

"Arrived on site to replace the magnetron, high-voltage capacitor, high-voltage transformer, and fuse as previously diagnosed. Removed the unit from its installed position to gain access to the high-voltage components. Safely discharged the high-voltage capacitor and removed the defective components. Installed new magnetron, capacitor, transformer, and fuse. Reassembled and reinstalled the unit. Tested unit for proper operation and verified normal heating and overall performance. Unit is operating as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cedar Park, Texas 78613

Justin

Job Details: 01/28/2026

Arrived on site to repair previously diagnosed issue unit needs new gearcase. Replaced gearcase splutch capacitor actuator and suspension and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

WHIRLPOOL DRYER

Model WED4720RW0

Near Austin, Texas 78703

James K

Job Details: 01/28/2026

"Arrived on site for unit working intermittently. Upon arrival, confirmed unit will not power on. Customer stated they are to power on but its very random. Proceeded to check incoming voltage and found correct voltage. Confirmed green light blink on the control. Continued to check console and found 12DCV. Picture attached. Ordering W11752165 console. No parts replaced. Office to reschedule. Please add customer to cancellation list ; ordrng 1 W11752165 (Console)"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Leander, Texas 78641

Justin

Job Details: 01/28/2026

Arrived on site to repair previously diagnosed issue washer needs a full new rebuild and gearcase assembly. Replaced gearcase tub basket filter and screw. Tested unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, Texas 78641

Justin

Job Details: 01/28/2026

Arrived on site for unit leaking water from ice maker. Upon arrival inspected unit found water leaks from ice maker when ultrying to use water dispenser. Called PR recommended replacing harness. Ordering part office to reschedule ; ordrng 1 W11190822 (Harness)

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Leander, Texas 78641

Justin

Job Details: 01/28/2026

Arrived on site for unit not completing cycle. Upon arrival customer informed me previous tech replaced control unit has been working fine. But when trying to run diagnostics unit would not go into diagnostics nor standby would just keep wash light on. Ordering control office to reschedule ; ordrng 1 W11657965 (Control)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Round Rock, Texas 78681

Lou

Job Details: 01/28/2026

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I tested the unit and could hear the noise that the customer was describing which sounded like a stress type of noise as the drum was turning. I couldn't tell if it was coming from the front or back. I disassembled the unit and gained access to the rear rollers and spun the rollers. I found they don't roll easily and removed the rollers and cleaned the axles. Reassembled the rollers and spun them and now they roll properly. I reassembled the unit and retested and it continued to make the noise, but after a few minutes of operation, the noise stopped. I disassembled the unit again and removed and replaced the drum and reassembled and retested. The unit is operating as designed with no unusual noises. Per previous techs diagnosis, I removed and replaced the timer and retested and the unit continues to operate as designed. No lint observed during service, job completed. W11684957, W10899578"

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL01

Near Dripping Springs, Texas 78620

Tim M

Job Details: 01/28/2026

"Arrived on site to replace previously diagnosed parts. Upon arrival gained access to switches, found latch also has multiple broken retaining pins. Replaced switches (W11397156) & (W11580028) and attempted to secure to the latch, door strike is pushing switches and not allowing full engagement. Door is automatically opening when closed. Will need to order both left and right latches along with switches as precautionary. Ordering parts, office to reschedule.; ordrng 1 W11628795 (L latch) and 1 W11610131 (R latch) and 3 W11397156 (Switches)s and 1 W11580028 (Switch)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Round Rock, Texas 78665

Lou

Job Details: 01/28/2026

"Arrived on site to inspect range WFG505M0MS0 cooktop burner flames being orange. Upon further inspection, I found the customer has a cooktop protective sheet and foil around the burners. I recommended that the covers not be on the cooktop as they can interfere with the burners, ignitors and flames. I tested all of the burners and found all flames are good with normal color. The customer complaint is the middle burner having orange flames. I found small food crumbs on the cooktop and a few on the middle burner cap which burned while testing and created an orange flame. I demonstrated on how to disassemble the middle burner and clean it. Reassembled the burner and retested and it continued to operate as designed. I explained what a humidifier will do to the flames when it's in use and what to do to correct the issue. The unit is operating as designed and no gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Georgetown, Texas 78626

Lou

Job Details: 01/28/2026

"Arrived on site to inspect dishwasher WDF332PAMS0 not starting a cycle. Upon further inspection, I placed the unit in diagnostics showing no error codes and when I went to press the start button to start the test, the unit failed to respond. I disassembled the door to gain access to the main control and removed the control. Using a flathead screwdriver, I pressed on the start key and the control failed. I removed and replaced the main control and reassembled the unit and retested in diagnostics. The unit is operating as designed and no water leaks observed during service, job completed. W11683481"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, Texas 78626

Lou

Job Details: 01/28/2026

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the lower harness that connects to the door latch and attempted to test. I found the unit would not turn on. I checked the breaker and found it tripped and it took several times to get the breaker to stay on. Once I had the breaker turned on, i found the breaker error light flashing. I attempted to place the unit in diagnostics and the unit control panel failed to respond. I verified voltage and polarity at the outlet. With the small amount of space in the apartment, I am unable to safely remove the dryer from the washer (stacked units) in order to test the console and main control. Therefore, I am ordering the control panel, lower harness, and CNOTE-2 MAN JOB and the office to schedule return service. No water leaks observed during service. W11755727; ordrng 1 W11325580 (Control panel) and 1 W11755727 (Lower harness) and 1 CNOTE (2 MAN JOB)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Waco, Texas 76706

Tyler

Job Details: 01/28/2026

"Arrived on site for washing machine, not allowing cold water to go into it. On arrival, and I confirmed issue and found 8e1 and diagnostics and then found the coldside water valve, not opening up. I replaced it with w 11396714 and found washer working as designed with no leaks call, complete"

We serviced a

WHIRLPOOL DRYER

Model WED4720RW0

Near Robinson, Texas 76706

Tyler

Job Details: 01/28/2026

"Arrived on site to install previously diagnosed w 11752165 console. On arrival, confirmed issue and installed part and found dryer working as designed call complete"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Killeen, Texas 76542

Robert

Job Details: 01/28/2026

WED5000DW2 Arrived on site for a dryer not heating and making loud noises. On arrival I verified the sounds. I replaced the pully rollers and belt with the repair kit . Then tested the dryer sound great and it heats with no issues. Product works as it's designed.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ2

Near Killeen, Texas 76543

Robert

Job Details: 01/28/2026

"CAE2745FQ2 Arrived on site for a washer with no power. On arrival, I ran diagnostic and found error codes F2E1 stuck button, F5E1 lid lock issues, F3E1 pressure sensor. I called Paul and spoke with him about the issue of no power. We tested the pump, and the harness readings were good . I'm ordering the lid lock and rescheduleing for 1/31/26 that's the next available date. Returning parts will be needed. No water leaks visible from main water supply. ; ordrng 1 WPW10482836 (Latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Hood, Texas 76544

Robert

Job Details: 01/28/2026

"WTW4816FW3 Arrived on site for a washer pump running. On arrival I verified long drain a failed control board. I checked to see if the product fell under the service pointer, and it did. I replaced the control board calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Copperas Cove, Texas 76522

Robert

Job Details: 01/28/2026

"F9E1 NTW4516FW3 Arrived on site for a washer not draining not changing cycles. On arrival, I noticed washer wasn't connected to any water source or power. The client did get some power to the washer, and then I ran diagnostic found error code F9E1 long drain that was the only error code. A failed control board, I replaced then calibrated. I wasn't able to run a full test due to the washer not having water source. Product works as it's designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78757

Andrew R

Job Details: 01/28/2026

Arrived onsite for constant noise and no operation. I found a F3E1 pressure sensor failure present and confirmed drain keeps running. I replaced the W11603810 control and calibrated unit. Unit now operates as designed. No leaks. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78757

Andrew R

Job Details: 01/28/2026

Arrived onsite for unit draining. I confirmed unit is constantly draining and a F3E1 water pressure sensor failure present. Under S code S153EB I replaced the W11607637 Control. Ran a calibration and confirmed unit is now operating as designed. Call complete. No leaks.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78757

Andrew R

Job Details: 01/28/2026

"Arrived onsite for f9e1 present. Stacked unit, ran error codes and found F9e1 only stored, ran a drain in diagnostics and pump is not energizing. Due to the unit stacked I cannot test any further and a 2man is needed to continue with repair, unable to get MS due to door locked. Office to RS for 2man. Got move in date for warranty.; ordrng 1 2man (2man)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Austin, Texas 78759

Andrew R

Job Details: 01/28/2026

Arrived onsite for pump running constantly. I confirmed pump is running and a F3E1 water pressure sensor failure is present. I replaced the W11608056 CONTROL and tested unit. Unit now operates as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM06

Near Austin, Texas 78723

Joe Z

Job Details: 01/28/2026

"Arrived on site for refrigerator WRB322DMBM06 with issue of not cooling in both sections. Upon arrival, unit was unplugged. I restored power to unit and condenser and evaporator fans operate but compressor does not. When beginning to test compressor, the harness connection to compressor disconnected itself. I secured connection and compressor began to operate. Unit began cooling. Customer will monitor. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78732

Scott

Job Details: 01/28/2026

"Arrived on site , replaced sump and motor and lower spray arm . Ran diagnostic test wash, all checked normal. Nomwater leaks detected at time of service. Job complete"

We serviced a

KITCHENAID RANGE

Model KOED530PSS00

Near Dripping Springs, Texas 78620

Tim M

Job Details: 01/28/2026

"Arrived on site to replace previously diagnosed part. Upon arrival could not locate part needed, will need to reschedule. Spoke to customer and she is requesting a Friday AM appointment. No parts installed, rescheduled for 1/30. ; schdld next appmnt for 1/30 FRI AM"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Kyle, Texas 78640

Leonardo

Job Details: 01/28/2026

Arrived on site to replace upper and lower interlocks. Replaced both interlocks test unit and unit test good job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, Texas 78730

Scott

Job Details: 01/28/2026

"Arrived on. Site for ice machine not making ice . Customer says it's making ice but it's all slushy. Ran diagnostics, all checked normal. Did find door has been rubbing on top and left top of cabinet is worn from rubbing . Belive door is not closing properly and causing ice to melt faster then normal. No water leaks detected at time of service. Collected 162.36 autho Y4LUCW."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB1

Near Austin, Texas 78750

Scott

Job Details: 01/28/2026

"Arrived on site formwasher not starting . Found washer stuck in drain cycle . Ran diagnostics . Got 2-1,8-1,9-1, 3-2. Replaced UI control . Lower harness and pressure hose checked normal. Ran diagnostics wash test . Unit will fill and stays in drain cycle . Ordering control and lower harness. Nomwater leaks detected at time of service. Call tomset return . ; ordrng 1 W11789821 (Control board mcu) and 1 W11789510 (Lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Dripping Springs, Texas 78620

Tim M

Job Details: 01/28/2026

"Arrived on site to test unit WTW4816FW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Creedmoor, Texas 78610

Tim M

Job Details: 01/28/2026

"Arrived on site (Unit 5310) to test unit WED560LHW2 for noise. Upon arrival tenant reported a loud rattling noise during operation.Engaged a regular cycle and confirmed vibrational noise present. Tilted unit back and applied pressure to motor mount fingers, noise immediately ceased. Gained access to internal components and removed motor mount. Installed sound pads (W11113654) beneath motor mount, however noise persisted during testing. Determined motor mount will require replacement to resolve issue. Ordering motor mount, office to reschedule.; ordrng 1 W11676491 (Motor mount)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Kyle, Texas 78640

Tim M

Job Details: 01/28/2026

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced wash motor assembly (W11665769) and console (W11116422). Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Kyle, Texas 78640

Tim M

Job Details: 01/28/2026

"Arrived on site to test unit WDT730HAMZ1 for cycles starting on their own. Upon arrival customer reported unit will intermittently start cycles without user input, typically occurring overnight. Split door for inspection and found heavy condensation present throughout the inner door and control area. Documented in SD. Determined prolonged moisture exposure has caused corrosion to the control, resulting in unintended cycle initiation. Unit will require vent assembly with fan and control replacement to resolve issue. Contacted SAFETY and documented under case number 22333846. Per SAFETY, full repair approved under W0I6YRWPL1. Replaced vent assembly (W11682810) and control (W11683480). Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

We serviced a

KENMORE DRYER

Model 796.81582410

Near Leander, Texas 78641

Justin

Job Details: 01/28/2026

Arrived on site to repair previously diagnosed issue. During repair could not find unit parts ob truck. Notified supervisor advised me to replace order part. Ordering part office to reschedule ; ordrng 1 4581EL2002L (Roller)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near Liberty Hill, Texas 78642

Wesley

Job Details: 01/28/2026

"Arrived onsite for door replacement on new build construction, vacant home WRS315SDHM13, repalced damaged doors LW11258441, LW11258450 and nameplate W11223753. Completed repair and tested. Unit is now operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW1

Near Liberty Hill, Texas 78642

Wesley

Job Details: 01/28/2026

Arrived onsite for unit with failed capacitor not able to complete cycles. WTW5010LW1. Verifed bad motor capacitor and replaced with W11395618. Tested unit and found function is restored. No leaks at time of service.

We serviced a

KITCHENAID OVEN

Model KFDC558JSS03

Near Marble Falls, Texas 78654

Wesley

Job Details: 01/28/2026

Arrived onsite for KFDC558JSS03 18 inch oven door not consistently closing properly causing the door switch to stay open and no heat. Works when the door switch is depressed. Made manual adjustments to existing hinges without change in symptoms. Ordering hinges to repair. Office to reschedule ; ordrng 1 W11643896 (Left hinge) and 1 W11643900 (Right hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Austin, Texas 78754

Miguel

Job Details: 01/28/2026

Arrived on site with new door. Confirmed damaged door. Replaced freezer door. Verified operation. Call complete. No signature.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, Texas 78653

Miguel

Job Details: 01/28/2026

"Arrived on site for washer having a bad board. Confirmed drain pump starts once power is applied. Found f3e1, f1e1, f0e5. Replaced main control. Recalibrated and ran automatic test cycle. Call complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HB00

Near Georgetown, Texas 78633

Brandon B

Job Details: 01/28/2026

Arrived on site for an ice machine WUI75X15HB00 over filling. The machine was off when I arrived. I tested the thermistor and it was too low. I replaced the thermistor wpw10511923 and turned the unit on. It filled and started cooling. No leaks detected while on site.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Georgetown, Texas 78633

Brandon B

Job Details: 01/28/2026

Arrived on site to install ordered parts on a dishwasher WDT751SAPZ1. I installed the valve w11434044 and ran a full factory cycle without any issues. No leaks detected while on site.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Cedar Park, Texas 78613

Miguel

Job Details: 01/28/2026

Arrived on site for refrigerator not giving water. Removed back panel. Replaced supply valve. Checked and dispenser is working. Ran icemaker valve test and it is getting water. Turned icemaker back on. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Marble Falls, Texas 78654

Wesley

Job Details: 01/28/2026

Arrived onsite WED4815EW1 and replaced element thermostat WP3977767 to repair. Unit is now operating as designed withoutntrippingnthe breaker. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MTW7205RF0

Near Salado, Texas 76571

Brandon B

Job Details: 01/28/2026

Arrived on site for a washer MTW7205RF0 getting a long fill error. I verified the error and tested the valves. All the valves are working. I disconnected the water line and tested the water pressure. The pressure was very high so I closed the valves some to lower the pressure. I also found the drain hose was at least 2 ft down the wall which could be causing all the issues. I fixed the drain hose and ran a quick cycle. I let it fill and drain without any issues.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Austin, Texas 78744

James K

Job Details: 01/28/2026

"Arrived on site for oven not igniting. Upon arrival, found both broil and bake burners not igniting. Cooktop works fine. Proceeded to check voltage to J1-6 to J1-4 and for 120V but no ignition occurring. Unit needs new module board. Ordering W10860916 module board. No parts replaced . Customer agreed to reschedule Feb 5th. Please send JK only. ; ordrng 1 W10860916 (Module board)"

We serviced a

MAYTAG WASHER

Model MVW5435PW1

Near Austin, Texas 78745

James K

Job Details: 01/28/2026

"Arrived on site for unit not agitating. Upon arrival, ran diagnostics and found buzzing noise from capacitor and unit will not agitate. Proceeded to check capacitor and found correct MDF. No visible broken wires. Ran test again and unit started agitating as normal. Suspecting loose connection within harness. Proceeded to replace W11643701 harness, W11395618 capacitor and W11735316 control as precaution. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW4107SW0

Near Austin, Texas 78748

James K

Job Details: 01/28/2026

"Arrived on site for unit shaking violently. Upon arrival, found tub lodged between sheet metal panel damaging tub ring. Picture attached. Freed tub from sheet metal and found suspension is faulty. Ordering W11782103 suspension and W11782062 ring tub. No water leaks detected at this time. No parts replaced. Office to reschedule ; ordrng 1 W11782103 (Suspension) and 1 W11782062 (Tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Bee Cave, Texas 78738

James K

Job Details: 01/28/2026

"Arrived to building 1 unit 340 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed. Vacant unit . No one available to sign"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM11

Near Gatesville, Texas 76528

Tyler

Job Details: 01/28/2026

"Arrived on site for refrigerator not working in unit B. On arrival confirmed issue and after further inspection, I found the compressor locked up and failing to run at all. Unit will need a silled system repair.An office will need to reschedule once availability of parts is known. Ordering w11562258 evap coil, w11582579 compressor, wpw10143759 uv dryer, w11506635 access valve, ; ordrng 1 w11562258 (Evap coil) and 1 w11582579 (Compressor) and 1 wpw10143759 (Uv dryer) and 1 w11506635 (Access valve)"

We serviced a

JENN-AIR WARMING DRAWER

Model JJD3030IM00

Near Johnson City, Texas 78636

Tim M

Job Details: 01/27/2026

"Arrived on site to replace previously diagnosed part. Upon arrival replaced warming drawer (WP9763646) but noticed an issue with the left slide. Found multiple ball bearings missing. Replaced left slide (WPW10188461) and tested, unit is now gliding smoothly and closing with no issues. Customer approved. Unit is now functioning as designed, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Austin, Texas 78724

Brandon

Job Details: 01/27/2026

Arrived on site at apartment 10101 to look at model WTW4850HW3 to replace control under S153EB. Unitmis vacant with no power so I could not test. Pressure hose is attached. Part used w11607637

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78759

Scott

Job Details: 01/27/2026

Arrived on site for washer not running . Found washer stuck in drain mode . Ran diagnostics got pressure sensor error code. Ordering control . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11608056 (Co trol)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Buda, Texas 78610

Andrey

Job Details: 01/27/2026

"Arrived on-site to test unit for wet clothes at the end of cycle, tested unit found control acting erratic, replaced control (W11607637)and tested unit is now running as designed, explained to customer proper loading process and to use proper cycles and load sizes, at this time unir is running as designed job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78723

Brandon

Job Details: 01/27/2026

"Arrived on site at unit 1216b for customer complaint of unit giving an error code. Found console missing LED digits. I replaced console, unit tested good. Part used w11378949 unit is vacant"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FVAXVB02

Near Austin, Texas 78759

Scott

Job Details: 01/27/2026

Arrived on. Site for dispenser not stopping when active. Found switch is sticking . Ordering chute . Also customer is getting frost buils up in fz . Found door rails are sticking . Ordering rails . No water leaks detected at time of service. Call to set return ; ordrng 1 W11658402 (Fz door rails) and 1 WP13005704B (Chute)

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Georgetown, Texas 78633

Lou

Job Details: 01/27/2026

"Arrived on site to inspect washer MHW6630HC3 not spinning properly. Upon further inspection, the customer advised that the valves were recently repalced and when they performed a quick cycle with approximately three articles in the unit, the unit failed to spin. I placed the unit in diagnostics showing no error codes and tested. The unit completed testing as designed. I performed a Quick Cycle wash and monitored the unit and it operated as designed. I explained to the customer that the unit needs more than three articles in order to perform a complete cycle as it will get off balanced and shut down. I made recommendations for use and care, as well as loading directions. The unit is operating as designed and no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Georgetown, Texas 78628

Brandon B

Job Details: 01/27/2026

Arrived on site for a cooktop WCG55US6HS05. The customer was concerned about all of the igniters working at the same time. I explained this is normal and checked all the burners. Unit is operating as designed. No leaks detected while on site.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Georgetown, Texas 78626

Wesley

Job Details: 01/27/2026

"Arrived onsite for stated no ice production and fast spoiling of produce. No PO failire after previous. Ompany replaced HV board. Running temps of -8f in the freezer and 33f in the center cabinet fresh food and 29f in the deli drawer. Adjusted settings temp to prevent spoiling during to freezing in the fresh food. No ice maker error codes. Cycled a harvest test 57 and filled test 45. Both functioning properly. Ice box fan is working, evap fans are working. Advised that if there is a air vent ice blockage it could interupt normal ice production and a scheduled manual defrost could help resolve this issue. Signed disclaimer for refrigeration issues. No leaks observed. Door seals are good. Advised used that based on set temps and actual temps and a working icemaker, ice should produce. Ice maker is turned on. No parts."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Bartlett, Texas 76511

Wesley

Job Details: 01/27/2026

Arrived onsite NTW4519JW2 for f3e1 continuous drain failure. Verified problem and replaced control w11607637. Calibrated and tested unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Pflugerville, Texas 78660

Leonardo

Job Details: 01/27/2026

"Arrived on site to diagnose customer complaint of dryer making a loud noise during operation. Verified issue by testing the unit and confirmed abnormal noise originating from the blower area while the dryer was running. Disassembled the dryer and removed the blower wheel cover for inspection. Found the blower wheel to be loose on the motor shaft, causing the noise during operation. Secured and properly tightened the blower wheel. Reassembled the unit and performed a final operational test. Unit is now running quietly and operating as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Georgetown, Texas 78633

Lou

Job Details: 01/27/2026

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, the FC door needed to be replaced. I found the door was sent directly to the customer and I removed and replaced the FC door and removed the ice from the bottom of the bottom pan and tested. The unit is operating as designed and the door gasket is sealing properly on all four sides. No water leaks observed during service, job completed. W11104482"

We serviced a

JENN-AIR MICROWAVE

Model JOEMC130RL00

Near Cedar Park, Texas 78613

Miguel

Job Details: 01/27/2026

Arrived on site for microwave not heating. Controls seem to work as unit runs and does the countdown but has no heat. Mentored diagnostics and tried to turn on magnetron and it did not start. Customer says it works about 1 of 10 times. Removed from walll Replaced inverter but unit still not heating. Ordering magnetron and control if needed. Office will call ro schedule. ; ordrng 1 W11504545 (Magnetron) and 1 W11325609 (Appliance manager) and 1 W10358241 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRMF3636RW00

Near Wimberley, Texas 78676

Tim M

Job Details: 01/27/2026

"Arrived on site to test unit WRMF3636RW00 for no ice production. Upon arrival customer stated ice maker stopped producing ice and has not resumed. Verified compartment temperatures are within set temps. Initiated harvest cycle and confirmed ice maker motor would not engage. Replaced ice maker (W11692161) and tested operation; unit completed a harvest cycle and filled with correct water volume. Advised customer to allow up to 24 hours for normal ice production to resume. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78745

Leonardo

Job Details: 01/27/2026

"Arrived on site to diagnose customer complaint of dryer not drying properly. Tested the unit and confirmed the heater was cycling on however, there was little to no airflow, indicating a ventilation issue. Inspected the exhaust system and removed the dryer vent hose. Found the vent hose to be clogged with lint, restricting airflow and preventing proper suction. Cleared all lint and obstructions from the vent hose. Reinstalled the vent and retested the unit. Verified strong airflow and proper heating during operation. Unit is now drying correctly. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Cedar Park, Texas 78613

Miguel

Job Details: 01/27/2026

"Arrived on site with parts ordered. Removed from counter. Replaced motor assembly. Removed door panel. Replaced control, vent and bezel. Replaced door gasket. Ran automatic test cycle. No leaks. Call complete."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Austin, Texas 78750

Miguel

Job Details: 01/27/2026

Arrived on site for damage to door. Took pic. New door has same issue. Ordering another door. Office will call to schedule ; ordrng 1 W11684570 (Door)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78726

Miguel

Job Details: 01/27/2026

"Arrived on site for drainage problems. Unit is stacked. Entered diagnostics and found f5e4. Verified door lock is working. Found drain pump running but not pushing out water. Removed drain filter, cleaned and cleared blocked drain. Reassembled and verified operation. Call complete. No parts"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Round Rock, Texas 78664

Andrew P

Job Details: 01/27/2026

"WET4024HW0. Verified noise coming from the electric dryer when running. Removed front panel and front bulkhead. The front plastic bearing had popped off the drum. Removed plastic bearings and reattached them into the drum, snapping them into place and ensuring they were secure. Reinstalled front panel. Tested the dryer; it is functioning normally with no unusual noises."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78745

Joe Z

Job Details: 01/27/2026

"Arrived on site to apartment 522 for washer WFW560CHW4 with issue of not starting, panel reads add garment. Upon arrival, inspected and test unit. Found door not locking. I inspected latch and found harness wire at connector of latch is broken. Need to order harness. Office to reschedule; ordrng 1 W11755727 (Harness)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Round Rock, Texas 78681

David Z

Job Details: 01/27/2026

"Arrived on site to follow up on refrigerator JF42NXFXDE02 with no cooling in FC. I checked equalized pressure first, and found pressure at 27psi. Allowed unit to run and found running pressures at 4/115. I stopped the unit to let it equalize, then ran test 10 to test the cooling system. Found when unit got to RC evap my pressure was 12/100. When position changed to FC, no pressure changed at all. Called tech line, Case *22343948*. Advised tech line of abnormal pressures and behavior, gurgling in the RC evap suction line, and all parts replaced this far. Found no evidence of a leak, and unit held 75psi nitrogen for over 15 mins. Based on findings and repairs performed, unit sent up for product review. After hanging up with tech line, I put an exact measure charge of 4.5oz R134. Unit equalized to 47. Ran test 10 again, and found RC jumped to 22/80, and FC 10/93. Unit feels like there's a restriction or oil in the lines somewhere that we can not remove. Advised customer they should hear from WPL, and we will follow up should the review team ask for any other data. Call completed."

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Leander, Texas 78641

Daniel A

Job Details: 01/27/2026

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the upper harness W11318752 however found that the lower harness will also be needed due to a broken wire. I am ordering the lower harness W11318751. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11318751 (Main harness)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS06

Near Austin, Texas 78730

Matthew

Job Details: 01/27/2026

Arrived onsite for cooktop KCGS550ESS06 having gas smell when not in use. On arrival gas was off. Turned on and allowed chambers to fill. Customer was suspicious of right rear burner that previously gas company said was a small reading. Allowed sniffer to sit in close proximity to the burner (took pic) but found no indication of leak. Also used liquid bubbles to check at the burner (took pic) found no indication of leaks. Purposely turned valve and sniffer indicated gas which showed equipment was functioning. Explained to customer that i could not duplicate the issue. Left gas off. Customer may contact safety team referencing case number 22287436. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Cedar Park, Texas 78613

Miguel

Job Details: 01/27/2026

"Arrived on site for legs being damaged. Found damaged to both leveling leg assemblies. Will need to replace both support under the built in fridge. 2 man required. Xtra time required. Office will call, to schedule. ; ordrng 1 2man (2man) and 1 Xtratime (Xtra time) and 1 W10279275 (Support) and 1 W10138423 (Support)"

We serviced a

WHIRLPOOL COOKTOP

Model W5CG3024XS01

Near Austin, Texas 78738

Joe Z

Job Details: 01/27/2026

"Arrived on site for cooktop W5CG3024XS01 to install previously ordered parts. Upon arrival, disassembled unit and found short on switch harness. All other components are good replaced switch harness and test unit and all burners operate correctly. During reassembly found knobs are failing. Need to replace knobs. Ordering all 4 knobs. Office to reschedule. ; ordrng 4 WPW10284883 (Knob)s"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Austin, Texas 78738

Joe Z

Job Details: 01/27/2026

"Arrived on site for washer WED5050LW1 with issue of not powering on. Upon arrival, test unit and confirmed issue. Found no power with breaker off. I restored power to unit and is now powering on. I test vent and has correct airflow. Ran a timed dry and unit is operating correctly. Job complete"

We serviced a

JENN-AIR RANGE

Model JDRP548HL03

Near The Hills, Texas 78738

Joe Z

Job Details: 01/27/2026

Arrived on site to install previously ordered parts. During disassembly found the only issue is the inner door. I replaced inner door frame W11318831. Door is now closing correctly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTS424SPS0

Near Leander, Texas 78641

Daniel A

Job Details: 01/27/2026

Arrived on site to inspect dishwasher door opening system no operating properly. Upon further inspection I found that the door opening mechanism had failed internally. I replaced the bolt latch part number W11772451. I tested the machine and it is now operating as designed. No water leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx735sdbm00

Near Austin, Texas 78759

Matthew

Job Details: 01/27/2026

"Arrived onsite for refrigerator WRX735SDBM00 right door not staying closed and no ice production. Inspected and found ice maker intermittent running but never called for water. Ordering ice maker and valve. Did call techline about right door, spoke to Rich SR#22344194. Other than closing procedures could not make any recommendations. Did find door frame cracked at lower door hinge that could possibly be causing an issue. Ordering right door. Office to reschedule ; ordrng 1 W10882923 (Ice maker) and 1 WPW10349187 (Dual valve) and 1 13107319SQ (Right door)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Leander, Texas 78641

Daniel A

Job Details: 01/27/2026

Arrived on site to inspect washer model WTW6120HW1 leaking from front of washer. Upon further inspection I placed the unit into diagnostics and observed no error codes. I gained access to inlet valve and ran component testing and found the leak to be coming from the inlet valve assembly. I ordered the assembly W11413407. I am scheduling for 2/3; ordrng 1 W11413407 (Water Inlet assembly)

We serviced a

KITCHENAID OVEN

Model KOEC530PSS01

Near Leander, Texas 78641

Daniel A

Job Details: 01/27/2026

Arrived on site to inspect microwave not heating properly. On further inspection I ran an output test with 2 cups of water at 72?. I ran the microwave for one minute. I found that the water temperature result was 120?. The microwave is heating as designed. I called TECH LINE to document my findings. TECH LINE confirmed that the microwave is operating as designed. Advised for the customer to reach out to customer service team Customer service team. Case number 2234572

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near San Marcos, Texas 78666

Andrey

Job Details: 01/27/2026

"Arrived on site to test unit for not working properly, tested unit found previous service installed a hard start bypassing the start device to get the compressor going but compressor is ceased and will need to be replaced also the harness needs to be replaced as well, ordering parts office to reschedule ; ordrng 1 W11547313 (Compressor) and 1 W11666013 (Power cord) and 1 W11506635 (Access valve) and 1 Dyedrier (Dye drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Austin, Texas 78753

Matthew

Job Details: 01/27/2026

"Arrived on-site for refrigerator WRF535SWHZ00 not making ice. Customer tried adjusting bail arm and checked supply line for kinks. To access ice maker removed freezer door and ice maker cover. Held light switch and was about to jumper. When switch was manually depressed unit immediately went into harvest , without jumper. After completing harvest unit called for water as normal. Found door switch not completely activating second phase. Replaced door switch. Advised customer to monitor. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78748

Brandon

Job Details: 01/27/2026

"Arrived on site at unit 10205 to look at model WTW4855HW3 for customer complaint of unit running drain pump. I replaced control under S153EB, calibrated and tested, unit tested good. Pressure hose securely attached. Part used w11607637"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Austin, Texas 78745

Luis

Job Details: 01/27/2026

"Arrived on site. Replaced dispenser led,ran diagnostic test 9,depressing ice pad reading 1,water pad reading 2 and both reading 3 unit passed diagnostic,exited diagnostic tested ice dispenser multiple times with led on or off all passed. Unit working as designed. W11290115"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Cedar Park, Texas 78613

Miguel

Job Details: 01/27/2026

"Arrived on site with new motor. Removed freezer drawers. Replaced motor. Went into test 3 and the unit started cycling power. Verified good voltage to control but low voltage is cycling. Removed all low voltage wires except the fan and it stayed on with no cycling. Voltage holds. 1 by 1 i connected back low voltage and found user interface is creating the short. Left user interface disconnected. Unit now starts and runs. Found when any door is opened it shorts the board. Spoke with SW. disconnected harness above the door to rule out any shorts in door, still shuts off on foor opening, ordering main controller and user interface. Returning tech needs to reconnect harness above door. Reset for tues. ; ordrng 1 W11405309 (User interface) and 1 W11224256 (Main control)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, Texas 78660

Scott

Job Details: 01/27/2026

"Arrived on site for burners not lighting . Burners are sparking . Found gas was shut off at cut off . Turned gas back on . Burners are igniting , test and oven is heating as well . No gas leaks detected at time of service. Job complete"