Arrived onsite for locked compressor and replaced compressor dye drier and added access valve. Pulled vacuum and charged with 48 g of r600a. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found motor fan noise from tape in the duct installation causing vibration. Corrected installation. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and replaced the fill valve to correct the leak and freezing icemaker fill spout. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for a washing machine that will run normal cycles, but will not advance on a clean washer cycle. Inspected unit and work area. Ran into diagnostics and found an F8 E1 (long fill) error code. ran the unit through diagnostics and found the hot water valve would not pull in any water. Checked behind the unit and found the water supply valve for the hot water turned off. Turned the water back on and found water flowing into the unit. Advise the customer of the issue and the unit is not working as designed. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Ran the unit through a Forest harvest and could not get the motor to turn even though there was correct voltage going to the icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a washing machine that is not draining in spinning. Inspected unit and work area. The customer advised that the unit doesnt finish cycles and its been happening ever since February when the previous company hadnt been out. Found that the washer was unlevel and adjusted the feet even out the washer. I checked the suspension and found the suspension was good. Ran unit to diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed. Customer advised of the issue does not happen unless clothes are in the unit so ran a load of towels through a casual wash. I sought with the customer through the fill, agitation, and first wash span. found the unit working and operating as designed. The unit went into a rent cycle and began to continue forward with agitation. Advise the customer of the issue may have been with her leveling of their washer, but that the unit is working as design. Call complete."

Arrived on site to test unit for loud vibration/humming noise. Was unable to mimic issue. Isolated all components individually and unable to replicate noise. Replaced fill valve as a precautionary. Ice bin was full on arrival. Removed external drain pump and found no obstructions. A piece of ice may have worked its way into pump and was causing noise. No leaks detected. Job complete.

"Arrived onsite to test unit for failed gasket, tested unit found torn gasket on the right door,replaced gasket and leveled unit, molded gasket and advised customer to allow 24-48 hours for the gasket to completely inflate,job completed"

Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed complaint and found evap coil frosted evenly and sealed system hardware all working as designed. Found no defrost or contorl failures. Found evap fan motor had come off of motor and lead to loss of airflow. Tighten blade onto motor and insured unit was stable and not loose. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site for a washing machine. That is intermittently not turning on. Inspected unit and work area. The customer advised of the unit has only done this a few times but that they have had the washer not turning on whenever they go to start a cycle. The customer advised that she had tried to reach over to unplug the unit and was shocked off the back panel of the washer at one point and was concerned about the washer. Check the unit for any grounded wires and did not find any grounded wires or pinched wires. Check voltage off the back panel and found no voltage. Checked polarity from the wall and found proper polarity. Ran the unit through an auto test and the unit ran as designed. Check voltage of the washer from the ground wire to the neutral and found no voltage. Found 123 V from line one to neutral and ground. I did advise the customer that because they were shocked on the back panel, the most likely scenario that I could think of would be voltage coming through the ground circuit thereby energizing the cabinet. I did advise the customer that I did not see any issues necessarily with the washer and advised that it would most likely be an electrical supply issue. The unit is working as designed. Call complete."

"Arrived on site to test unit for not washing dishes, tested unit found it filling with water but when motor trying to engage unit starts to drain, replaced sump and motor tested,unit is now running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the pan cover again and the drawer is working as designed. I leveled the refrigerator as good as possible and explained to the customer that it slightly rocks when the doors are opened and closed because the floor at the back of the unit is not level. I went over getting shims from Home Depot to correct the issue and explained to them how to correct it. Call complete.

Arrived onsite for a refrigerator that is dripping from the top liner of the RC onto the top shelf and has a layer of ice in the bottom of the FC. The customer stated it was still cooling ok. I found the drip pan iced over. I removed the ice and ran my camera down the drain finding it clear. I found the defrost heater tubing not clipped in at the drain side keeping it from staying in contact with the pan. I corrected the tubing and mounted it correctly. I poured a cup of water down the drain and it went in the condenser pan fast. I tested the refrigerator and it is working as designed. Call complete.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees. I checked the harness at the bottom of the left FC door and it is good/no broken wires. I pulled the bottom two drawers out and found icicles at the vent at the bottom of the evap cover. When I began to remove the shelving, I found frost/ice on the bottoms of the shelves equivalent to an air leak. I closed the door and inspected the door gasket and it is sealed all the way around. I checked the bottom corner of the FC door where it meets the mullion and its sealed there too. I removed the sleeves and removed the evap cover and found what looks like some water spilled into the evaporator area and caused the icicles (photos). I placed the unit in diagnostics and forced a defrost and the ice began to melt. While in diagnostics, I tested the ice maker and it failed to harvest and fill. I removed and replaced the ice maker and retested and unit is operating as designed. I cleared the remaining ice and leveled the unit. No water leaks observed during service, job completed."

"Arrived onsite for refrigerator for FC frosting up. On inspection found a 13 inch gap at the top of the fc door. The moulin is sitting back a 1/4 inch back causing a gap. Called spoke to,Chris at wp tech line. He is going to submit the case to engineering. WP will call the customer with the results from engineering. No water leaks detected during service.Sr7736266342"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new screws and tested the unit and found unit operating as designed.

"Arrived onsite for emergency drain symptom that self corrected. Advised customer on possibility of sudsing causing a false water level reading and preventing normal operation. While discussing best practices with customer determined customer was using dawn dishsoap as a stain remover, advised customer that dishsoap is known to cause sudsing problems and cannot be used in the washer. Advised customer on maintenance. All checks good."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the divider, dispenser, motor, spacer, and impeller. Tested the unit and the unit began to work and operate as designed. Call complete."

Arrived onsite for control not responding. Upon arrival noticed date and time are not connected and unit needs to be connected to WiFi . Power cycled the unit and Connected to WiFi and control updated. Test unit by preheating to 350. Unit preheated correctly. Powered off and unit is operating correctly. Tried unit several mor times and is operating as designed. Contacted SFTEY team and let them know findings. All notes were documented. Was given SR# 7736219779. Job complete

"Arrived on site to test unit for not cooling, tested unit found it was unplugged for about a week, powered on unit and found compressor not starting, replaced start device and capacitor, compressor started, put unit into diagnostics and noticed that the heater is not engaging, replaced control and tested, heater is now heating, unit started to develop a frost pattern, advised customer to put and bottle of water in freezer and if it freezes then the unit is ready to be loaded, unit is running as designed, job complete"

"Arrived on site and replaced previously diagnosed control, gearcase, slider, rotor, stator and clutch. Calibrated unit and completed diagnostics with no issues. Verified unit advancing through cycles as designed in quick wash. No leaks detected. Job complete."

"Arrived on site to test unit for not responding. Found no power at outlet. Found breaker was off. Reset breaker, unit now working as designed. Found terminal is nice and secure with no signs of damaged wiring. Job complete."

"Arrived on site for no ice. Ran diagnostics bf error code,diagnosed a defective icemaker. Replaced icemaker assembly ran harvest test passed ran fill test passed."

"Arrived on site to diagnose oven that was throwing an F3 error. Found f3 error is due to sensor issue. Customer said they also got an F2 error. Which is an overheat code, but code threw when the unit was not in use. This indicates that there is a failure in the control or wiring. Control is NLA, but rebuildable. Advised customer on cost of rebuild, and recommendation of rebuilding control. Advised that due to age of unit the plastic is brittle and is cracking.

"Arrived on site to test unit for constant clicking, attempted to take off cover but one knob would not come off, tried to pry it up carefully not to damage the manifold but it would not move, stated to customer that I can cut it out in pieces but a new one will be needed, customer agreed, removed knob and tested unit found shorted switch harness. replaced harness and tested, clicking is now gone and all burners ignited properly, ordrng 1 WPW10284885 (Knob)"

"Arrived on site for fridge control dead and non responsive . Replaced control and unit is now functioning properly and started to cool. No water leaks detected at this time. Job complete"

"Arrived on site and inspected washer and found Standing water in tub. Used vacuum to remove it and when in a diagnostic cycle it will spin but there is no power being sent to drain motor. Either control board or harness has failed.

"Arrived onsite for refrigerator tripping breaker, tested unit on different outlet and determined the refrigerator circuit was causing the tripping and would need to be addressed by a likely breaker issue. Refrigerator is operating as designed on a different outlet."

Arrived on site for range not heating correctly. Upon arrival confirmed complaint and found bake element had broken. I made repair. Found oven heating as designed. Call complete

Arrived on site to install drive motor. Disassembled unit and installed new drive motor. Tested na fun it is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site. Replaced defective water valve,had customer run water dispenser no leaks at valve or tubing.

"WRF989SDAF00 Arrived to inspect cooling issues. The customer advised me the cooling issues occurred in conjunction with a buzzing noise and failure to produce ice in the RC ice maker. Taking temperatures prior to inspection, I found the FC at 19?F and the 43?. Further inspection revealed a prior servicer had attempted to test or charge the system, adding a dye drier, but no low side service port. I recovered the system and then added the low side port. Vacuuming reached 210 microns and then additional monitoring showed no appreciable rise in 15 minutes. I charged with the MFG prescribed 5.5oz and tested. The unit resumed all normal functions and started cooling as designed.

"Arrived to inspect ice production issues. I found the evaporator plate had enough deposits on it that the ice would stick and melt approximately 75% of the slab. I cleaned the unit and verified the deposits were removed, allowing the slab to fall correctly. Due to recent prior service, I am waving the service call portion. No leaks observed during service.

"KUIS15NRXB0 Arrived to inspect ice production issues. Initially, I found the fill valve very slow to fill and the flow was restricted. Further testing revealed the unit had all other functions present and operated normally. I removed and replaced the inlet valve and water flow was greatly increased, causing the unit to operate as expected. No leaks observed during service.

Arrived onsite for water not dispensing. On inspection found the unit would not dispense water. Told the customer that the only way to see if it was the filter housing was a new filter. Customer bought a filter and the water was dispensing water that had air mixed with it. I removed the air out of the line and retested the unit. The unit is operating as designed and no water leaks detected.

"Arrived on site and inspected dishwasher and found wash motor is leaking. After repair confirmed operation by running a diagnostic cycle, job complete

"Arrived on site and replaced orifice holders, and conversion kit diagnosed on previous visit

Arrived on site for washer inspected unit and work area. Customers complaint was washer not working properly. Inspected unit and work area. Entered diagnostic and retrieved error code F68 pressure signal out of range. Gained access to the control and blew through the pressure hose and was clogged. Removed the hose from the tub and found that the hose was good and the problem was in the tub. I poked it with a screw driver and was able to clear the hose connection. I then installed everything back and calibrated the unit and was operating as designed. I advised the customer to run 2 cleaning cycles with affresh and 2 witch out. I also made them aware if it continues to get clogged we will have to replace the tub. No leaks where observed during service. Job completed.

"Arrived on site to follow up on range with no power at control. Performed additional troubleshooting to power supply. Tested power to neutral and L1 from a separate cable and verified the control works when it's run off a separate 120v source. I disconnected the neutral and ran the unit on L1 L2 and ground and unit works properly, indicating an open or failed neutral in the wall / breaker. Unit itself is working as designed Repair completed."

"Arrived on site for unit not cooling correctly in Rc. Upon arrival observed Ui display is partially not lit, inspected unit and found RC drip pan is bowed and entire evaporator is covered in ice causing Defrost issue. Recommend thawing out unit with doors open and placing shims in between evaporator and drip pan, replacing main control, ui and the fresh food motor and thermistor kit. Advised customer about ongoing issues with this unit and that repair may only fix unit temporarily

"Arrived on site to diagnose dishwasher with dirty dishes remaining on top. Tested unit and found no response from wash motor. Provided estimate for new sump assembly . Replaced sump assembly and tested. Verified proper operation with no leaks.

"Arrived on site and found oven hinges are hard to open and noisy. Customer also would like oven gasket replaced. After replacement oven door is working properly, job complete

Arrived onsite for microwave hood light functioning intermittently. Upon arrival inspected unit. Disassembled and found wire to housing not making a good connection. Secured connector and found unit functioning. Also sold customer extra bulb. Job complete

"Arrived on site for washer not working correctly. Upon arrival found f8e1 in diagnostics but found no failures in inlet valve/valve thermistor. Found capacitor leaking small amount of grey goo. Found wires to drain pump krimped. Will need office to reschedule once availability of parts is known W11633362 control, W11591637 harness, W11395618 capcitor; ordrng 1 W11633362 (Control) and 1 W11591637 (Harness) and 1 W11395618 (Capacitor)"

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue with rc ice maker. Upon entering diagnostics I found E5 on test 56. I then found inlet valve not allowing any water through ice maker side. Found water dispenser working as designed. Will need office to reschedule once Availability of W11579561 valve, W11658802 ice maker are known. ; ordrng 1 W11579561 (Valve) and 1 W11658802 (Ice maker)"

"Arrived on site to replace previously diagnosed RC door, inspected door and found the new door has no plastic wrap door is scuffed up and scratched, gasket on the bottom corner is torn, customer want me to reorder the door but will call whirlpool to see if the unit can be replaced, ordering door and gasket as precautionary, office to reschedule ; ordrng 1 LW10636410 (RC door) and 1 W10838574 (RC gasket)"

Arrived on site to test unit for no ice production. Found ice maker not filling properly. Upon further inspection found fill tube in door had calcium built up preventing icemaker from receiving proper amount of water. Spoke with Techline and recommend FC door(W11566705) in SS. Was advised to have customer contact customer service for concession as issue has been on going since within 1yr manufacturer warranty. SR#7735893567; ordrng 1 W11566705 (FC door SS)

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the auger cover and coupling. I found the front and back left side rollers broken and the axle clips not staying on which caused the issue but only the front roller and rivet were ordered. I found the sealed system with a full charge. I removed the refrigerant and I replaced the compressor, drier, and installed an access valve on the compressor. I vacuumed the system and charged it with 68 grams of R600A. I tested the unit and found the compressor starting and running for about 7 seconds then the relay on the control would open and drop voltage to the compressor and the condenser fan. The main control will need to be replaced. Ordering Ordering 2EA. W11594405 axle clip, WPW10475495 ROLLER-CAB, WP2179826 RIVET, and W11566891 main control. Office to RS.; ordrng 2 W11594405 (Axle clip)s and 1 WPW10475495 (ROLLER-CAB) and 1 WP2179826 (Rivet) and 1 W11566891 (Main control)"

"Arrived on site for not cooling. Upon arrival inspected unit and is hot in both boxes. Evaporator and condenser fans are operating. Compressor is running and pulling .32 amps. Evaporator has zero frost pattern. Need compressor replaced. This is a R600 unit. Ordering compressor, nitrogen , R600 kit, UV drier; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

Arrived on site for leaking gas . Upon arrival gas is shut off and unit is tag by gas company. Removed cook top to access manifold. Got intermittently a slight leak detected with electronic detector near rear left burner head. Could not pin point the leak using bubbles. Need to replace manifold. Contacted SAFTEY team with finding. Tech gave SR# 7736214599. Ordering manifold. Office to reschedule ; ordrng 1 W10512763 (Manifold)

"Arrived on site to test unit for rattling noise during spin, customer stated that rattling noise is intermittent and washer is not spinning out clothes, tested unit found F8E1 error code/long fill, ran diagnostics cycle found rattling noise is coming from coins stuck in tub and water is coming into unit extremely slow, inspected under unit and found gear case has failed as well, will need to replace gear case, slider, rotor and valve assembly, ordering valve office to get authorization and reschedule ; ordrng 1 W11400157 (Valve assembly)"

"Arrived onsite for a range to replace a damaged control panel. After confirming model , serial number, and the part I had with me I removed the damaged control panel. When I opened the box with the new control panel I found there were no holes punched for the infinite switches and no labeling for them on the panel. Reordering W11180283 control panel. RS

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was freezer not cooling fine. Called techline and spoke to Rad SR#7736256159 and did some troubleshooting and found that according to to the reading from the control unit is operating properly. Techline recommended to install a data logger. Also per CS to order parts that could be needed. Im ordering the freezer evap cover, main control and freezer harness to be installed at the same time we install a data logger. Office will contact customer when parts are available to schedule for return. No leaks where observed during service. ; ordrng 1 W11574770 (Control) and 1 W11410826 (Freezer harness wire) and 1 Datalogger (Data logger)"

Arrived onsite for a washer that is leaking and making a loud knocking noise when its spinning. I found a chunk missing out of the bottom of the bellow in the center where it contacts the door causing the leak. I took a photo. I ran the service diagnostics cycle and the unit completed the cycle. The customer had a video with audio of the noise the unit is making when it has a load in it. It sounded like a hammer drill when it was spinning. I inspected the basket and found play in it when moving it up and down causing a popping noise like a weld has broken on the rear of the basket. I reported my findings to CS and he is going to contact the trade partner team to see what can be done since the tub and basket were replaced just a few months ago.; O-emld tckt

"WRF767SDHZ04 Arrived to inspect sealed system issue. Initial inspection revealed the condenser had finally showed a sealed system leak, 1/3 back and in the right hand side area of the coils. The unit will require the condenser and additional time to install. No leaks observed during service. ; ordrng 1 W11411956 (Condenser) and 1 3hourservice (Condenser R/R)"

Arrived onsite for a refrigerator that in not cooling. Upon inspection I found that the unit had leaked all of its refrigerant out see pix for that. I am ordering ss 2hrs. Office to reschedule. ; ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Nitrogen (Nitrogen)

"Arrived on site to diagnose washer that was leaking when in use. I tested the unit via a clean washer cycle. I confirmed a large amount of suds buildup, which is causing the unit to leak from the vent in the rear. Bellow is good and not leaking, and no drops were found anywhere other than the vent. Advised customer to clean unit and avoid using excessive detergent. No other failures found. Repair completed."

Arrived onsite for refrigerator freezing items on the top shelf. Upon arrival inspected unit. Found unit cooling properly. Noticed that upper shelf was raised and close to diffuser. Called tech line for assistance. Spoke to Ed SR#7736263616. Ran diagnostics check and found no errors. Checked compressor amperage and was 0.9amps. Unit seemed to be running efficiently. Tech line recommended avoid putting items in close proximity to the air defuser. Job complete

"Arrived on site to inspect upright freezer not cooling properly. Upon further inspection, the customer advised that the unit door was left open for a brief period of time and it took a while for the unit to cool again. Also, they noticed ice building up at the bottom of the door. I checked the bottom of the door and found it badly warped (photo) but the unit is cooling inside. I advised the customer that the door and gasket would need to be replaced

"Arrived on site to inspect wall oven door latch issues. Upon further inspection, the customer advised they performed a self clean cycle on the unit and once it was completed, the door latch continued to cycle open and closed and would not stop. I found the unit door would open and the door latch was broken as I could move the latch back and forth when it should be locked into place by the motor. I removed the top panel to gain access to the latch and found the latch arm bent and the spring had fallen off its mount.

"MVW7232HW0 Arrived to inspect washer not operating. I found the issue was the unit would not complete cycles and entering service test mode, F2E1, F0E3 and F2E2 stored in memory and cleared for testing. I found the gear case had lost a large amount of oil, flinging it around the inside of the cabinet and onto various motor-area parts. I removed and replaced the gear case and slider and re-calibrated. The unit operated as designed, no leaks observed during service.

Arrived on site to test unit for door falling. Test unit and found crossed hinges. Secured hinges correctly test unit and unit test good.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking from the bottom. Tilted unit and found lower drain hose chewed up. I advised the customer that due to the failure it is something that wont be covered under warranty. I replaced the lower drain hose. Tested and unit was operating as designed. No leaks where observed during service.

"Arrived on site and replaced all interior lighting per service pointer, took one picture after completion

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not draining at times. Tested unit and found it draining perfectly fine. I then removed the front cover to access the drain pump and found that the drain had a ball of some gooey material that could have been obstructing the drain hole on the pump. Removed and retest and found it draining perfectly fine. I advise the customer if it continues to give problems we will have to proceed with replacing pump and control. No leaks where observed during service

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was upper rack keeps taking the tub gasket off. Inspected unit and found that the upper rack was a nit deform, I shaped it back to its natural shape and unit is now operating as designed. no leaks where observed during service. Job completed."

"Arrived on site to inspect dryer error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. The customer advised the code theyve been finding is F70-no communication between controls. I tested the unit and while testing, I removed the top panel and I found a large amount of lint built up at the back of the unit due to the vent tube not being attached properly (photo). There is a block vent on the back of the unit. I found the unit is heating and operating as designed.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher not draining and foam coming out all over. Tested unit and unit is draining properly, I did notice to much foam in the unit while washing so I did recommend to replace the rinse aid dispenser. Due to the age of the unit the customer has decided not to proceed with any further repairs. No leaks where observed during service. Job completed.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit had electrical problems from a fire. Tested unit and found nothing obvious on the control panel or control board. I plugged unit back in and the isolated valve activated on its own witch indicates there some electrical issues. Based on my finding unit had internal damage

Arrived on site to install new freezer module and icemaker to resolve no ice and several dim lights. Replaced both parts. Icemaker cycled properly. Lights are all working as designed. Repair completed.

"Arrived on site to diagnose GE dishwasher that was not responding to commands and dead. On arrival I tested the console and found no response at all from the console. I removed the control and found its status light solid, not blinking to indicate CSM tripped. I cycled the breaker for the unit several times to reset the console. Once the console came on I ran through diagnostic. I found all items working correctly, control blinking the correct light. I tried to update the software on the unit, but software update was error in out after 5 seconds. Tried several times to restart but update would not take. Advised customer of findings. Customer would rather replace the unit than replace the electronics and update software. No further action taken, customer will use unit as is. Repair completed."

"Arrived on site and inspected dryer and found it attempts to start running but control board relay just clicks and nothing further happens. Remove lower panel and confirm that thermal fuse is good, spoke with homeowner control board is no longer able to be ordered as a new part. Control board maybe ordered from a refurbish website by homeowner WP8546219.

Arrived on site to test unit for not completing cycle. Found tub was full of water. Removed water and found drain pump disconnected. Secured connection and unit now working as designed. No leaks detected.

Arrived on site. Replaced shaft and auger motor repaired wires going to auger motor parts

"Arrived on site. Water dispenser had stopped and not making ice. Checked door harness good,found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. /

"Arrived on site. Installed icemaker customer provided,ran harvest test passed icemaker filled with water

"Arrived on site for cooling issue and water leaking. Found water on freezer floor due to a blocked drain,per customer unit stops cooling customer had to power cycle unit to get unit to start cooling. Diagnosed a clogged drain and a defective main control. Removed drain tube from compressor compartment,cleared out obstruction in drain tube checked water flow through drain good,replaced main control. Powered unit on ran diagnostics fans and thermistors passed changed defrost setting to basic,exiting diagnostics unit ran through a defrost cycle and powered back on after cycle.

Ring bearing was out of place. Secured ring to drum and test unit. Unit is operating correctly. Job complete

Arrived onsite for refrigerator not cooling. On inspection the freezer was 48? and the RC was 59?. I gain access to the back of the unit and the compressor came on for 20 seconds and went off. Tested had voltage to the start device. I replaced the capacitor and the start device and retested the unit. The compressor came on immediate after i plugged the unit back in. I watched the freezer cool down to 10? before I left. Told the customer not to but anythings that were not in the refrigerator until tomorrow. No water leaks detected during service.

"Arrived onsite for dishwasher not cleaning. On inspection found the strainer was extremely clogged, cleaned and informed the customer that it needs to close about once a month. On further inspection found that the heating element was not getting hot. There was voltage to the heating element. Replaced the heating element and retested the unit, the heating element was hot after diagnostics was finished. The unit is operating as designed and no water leaks were detected during service

"Arrived on site for unit not freezing. Removed evaporator cover found uv dye on right side of evaporator,traced dye leak to evaporator where heater is rubbing on the evaporator coil,uploaded picture. replaced defective evaporator,compressor and drier. Vacuumed system down unit kept vacuum,recharged system to manufacture spec powered unit on checked low die pressure good checked frost pattern good.

Arrived on site to test unit for unit not draining. Test unit and found plug still attached to disposal. Removed drain plug test unit and unit test good.

Arrived onsite for f1e0 error. Power cycled and cleared. Error immediately repopulated. Notified landlord with voicemail and text. Completed repair. Unit is now operating as designed.

Arrived onsite for not producing ice and found broken door harness causing ice production failure. Advised on the broken wiring and that the door is out of stock. Customer will request provision of door through kitchen-aid customer care.

Arrived onsite and replaced RC evap and compressor with dye drier and access port. No other issues with drain pan alignment or backflow. Pulled vacuum and charged with 5.5 oz of r134a refrigerant. Verified proper operation with compressor turn over and fan function. Advised customer to observe proper cooling for a few days to establish ongoing function before resuming normal use.

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I tested temps in the FC=8 degrees. When I went to remove the ice bin, I found it full of ice. The customer advised that the dispenser wont dispense the ice. I tested the dispenser and found the motor functioning but no ice being dispensed. I pulled the ice bin out and found a large block of ice in the bin (photo). I removed the ice maker and found the fill tube chute clogged with ice and when the ice maker fills with water, the water is overflowing the chute into the ice bin. I cleaned the ice maker and ice bin and when I went to clean the ice box I found the fill tube dripping with water. I removed and replaced the dual valve and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect range oven not heating. Upon further inspection, I removed the racks and bottom panel and tested the bake function. I found the ignitor illuminating, but it was taking longer than 20 seconds to heat. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite for a MW with no power. I checked for power at the wall but the breaker was not triggered. I tested the MW using a different wall outlet and for that the MW was operating as designed.

Arrived on site for no power. Upon arrival test polarity and there is no power at outlet. Plugged unit into another outlet and unit operates as designed. No leaks present at this time.

Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit test good. Preheated oven to 350?

"Arrived on site for noise and freezing issue. Customer provided recording of noise,noise due to water hitting heater while in a defrost cycle,normal. Adjusted temp setting to prevent freezing in fresh food"

"Arrived on site. Found a defective freezer led module,per service pointer replaced defective led module,all leds working as designed. AUTHO S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site to diagnose washer that was leaking and did not spin out rugs. I examined the unit and found no error codes present. I ran a clean washer cycle and found a large amount of suds, and a leak coming from the door as well. Found debris sandwiched between the door and bellow, causing the leak. I cleaned the debris and retested and found no further leaks. Found no other issues with unit. Rugs cause unit to bang around and stop the cycle due to being heavy and unable to distribute the load equally, leading to off balance issues causing unit to stop. Advised to limit rugs in unit, regular loads should be working as designed at this time. Repair completed."

"Arrived on site to diagnose washer that was not fully completing cycles and left some clothes wet. I examined the unit and found the unit largely off level, requiring a 3/4 inch adjustment to center the basket on 2 corners. I used a level to confirm improvements and calibrated the unit. Verified with customer present and unit in a high speed spin there is no further abnormal vibration or noise. Found minor wear in the hub, if issue returns we can replace the hub. But unit is working as designed at this time. Repair completed."

"Don site for washer, making a squealing noise during random cycles at the beginning of fill/sensing cycle, as well as intermittently during rinse and spin. Upon arrival found cam assembly had worn belt markings and belt was stretched. Also found inlet valve intermittent with water flow(water pressure to valve was good). Replaced valve, splutch asm and belt. Found unit working as designed with no abnormal noises. Call complete"

Arrived onsite and replaced the control and main harness and water valve due to confirmed l1 dryer circuit failure. Unit continues to trip breaker upon being plugged in. Verified proper set up and installation. Confirmed proper voltages and polarity at wall outlet. Management to initiate diagnostic with techline.

"Arrived on site and replaced cooktop surface diagnosed by previous technician. After replacement customer confirmed it is working properly, job complete"

"Arrived on site and inspected refrigerator and found water flow from dispenser is very weak. Moved refrigerator Forward and found waterline was pinched by installation team, took one picture. After relocating waterline and resetting refrigerator back into place dispenser is working properly, job complete"

Arrived onsite for dryer smelling like gas. Upon arrival inspected unit. Disassembled and found leak coming from burner assembly. Called safety team for documentation. Safety team approved replacement of assembly. P\L W16URR1WPL1. Replaced assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived onsite for dryer taking a long time to dry. Upon arrival inspected unit. Inspected ignition components and all were good. Ran air flow test and passed. Unit is drying but according to customer, its leaving clothes damp at the end of a cycle and customer is having to run an additional 15-20 minutes. Notified customer that its possible the sensors are not picking up on the remaining moisture in the drum. Customer will run 2 test. 5 towels on sensor mode and 5 towels on timed dry. Its possible sensor mode is stopping prematurely. Customer will reply to office with outcome. If timed dry functions better, recommend replacing sensors and sensor harness. Job complete"