"WTW4855HW3 Arrived on site for unit making grinding noise. Upon diagnostic test, as unit transitions from pulsate to spin, the grinding noise became present. No error codes stored. Proceeded to replace splutch assembly. Re tested and now unit is functioning as designed. No water leaks present at this time. W10721967 splutch"

KRFF507HPS04 Arrived to install previously diagnosed and ordered part. I replaced the ice maker and found the issue resolved and determined it was within the original ice maker. No leaks observed during service.

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I found the unit making good ice as the bin is full. I tested the dispenser and the motor came on and I could hear the auger moving, but no ice was coming out of the chute. I found the ice door is not opening. I removed the ice bin and found the chute full of ice. I forced the ice out of the chute and the ice door opened, but when it was to close, it remained open. Also found the right RC door gasket is badly torn. I am ordering the right RC door gasket and ice door assembly and scheduled return service for 05/28/24. Placed a rag in the ice chute to prevent airflow coming in through the ice door opening and melting the ice. No water leaks observed during service.; ordrng 1 W10917313 (Right RC door gasket) and 1 W11189145 (Ice door assembly)"

"Arrest onsite for refrigerator not dispensing ice. On inspection I found the ice bin had a clump of ice frozen to the bottom of the bin. I melted the ice off. Then I noticed that there was lumps of ice in the ice bin I pulled them and threw them away. I inspected the ice bin door and there is an air gap at the top on both sides. Odering a new door and a gasket. The ice on the bottom look like it was from the ice cubes melting an melting down to the auger motor and refreeze. Some of the ice cubes were smaller than the fresh ice cubes, they look like they have melted down. No parts were installed. ; ordrng 1 W11399564 (Ice bin door) and 1 W11625019 (Ice bin gasket)"

Arrived on site for fridge making a lot of noise from freezer side . Ran diagnostics couldnt duplicate noise . Ran harvest test and ice maker is making loud creaky noise when flexing . Replaced ice maker W11284458. Unit is sounding normal. No water leaks detected at time of service. Job complete

"Arrived on site for dishwasher not draining . Found debris in drain hose check valve . Removed obstruction. Ran diagnostics wash cycle twice . Unit didnt drain completely, still something stuck in drain hose . No error codes . No parts installed . Ordering drain tubes set return 5/27. No water leaks ; ordrng 1 W10545278 (Drain tube with check) and 1 8269144 (Drain tube)"

"WRX735SDHZ07 Arrived to install replacement sealed system. Verifying the compressor failure, I evacuated the system, noting what appeared to be a full charge and then replaced the compressor, installing a dye drier and service port. Vacuuming below 370 microns and then monitoring and seeing no loss, I charged with the MFG calculated refrigerant charge. The unit resumed cooling and all functions were present. No leaks observed during service."

"On arrival verified complaint of unit not drying correctly. Ran vent test and nut failed. Ran temp check and temps are over 200. Temps are correct. Unit is working as designed. Recommend customer get a vent cleaning service, job complete no parts installed"

Arrived on site for dryer not drying properly. Ran temp checks . Temps are running and cycling properly. Found standing water in exterior vent tube . Recommend maintenance clean out vent to outside . No other issues found . Job complete

Arrived on site for washer not agitating or spinning .unit is just humming . Replaced cap and retested unit is still humming . Found wire harness damaged . Ordered lower harness and another cap if needed .set 5/27 . If possible a sooner return date if any cancellations.; ordrng 1 W11665968 (Lower harness) and 1 W11428524 (Cap)

"Arrived on site to replace previously diagnosed filter board, replaced filter board, noticed that interlock switches where charred, replaced lower and upper switches as well, tested unit, unit is now running as designed job complete, installed W11551761, W11551558, WPW10531156"

"Arrived on site for fresh food not cooling and no lights. Freezer cold,fan not running no lights in both sections,removed light housings,voltage good at freezer and fresh food led modules,replaced 3 led modules,found no voltage at fan,replaced control,fan still not running checked voltage good replaced defective fan unit now working as designed. Used 3 W11602886,w11524469,wpw10128551; used 3 W11602886 ( Led module) from stock"

"KBFC42FTS04 Arrived to install parts. I found the issue with the slides had resolved, as the prior ice within them had been removed via natural processes and time. The cause of the ice formation was the kick plate that was missing, had been put up behind the upper cover at some point. The kick plate had fallen into the RC door closer areas on both sides, causing the RC doors to not close fully and as designed. When I removed the kick plate, the issue was resolved and the doors operated as designed, with a significantly better seal. The FC upper drawer was also not set correctly and after correcting, the FC door shut fully. No additional charge and no leaks observed during service."

Arrived on site for refrigerator not making ice. Upon arrival found bucket empty. Found not clogged lines. Found ice maker could harvest and fill and informed customer to give unit3 days to fill bucket. Call complete

Arrived on site to test unit for dispensing on its own. Replaced dispenser UI(W11574766). Advised customer to monitor. If issue persists recommend control replacement.

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found water drops inside the tub and on the dishes. I found the customer is not using rinse aid (photo). Customer reported that the upper spray arm has fallen off. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I was unable to duplicate the issue of the spray arm falling off. While testing, I placed my multimeter in the main harness black wire and tested amp draw to the components and found the element getting 7-9amps as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. I am ordering the upper spray arm manifold per service pointer #W11723599 and CNOTE-SCHEDULE SITH TICKET #413835 and scheduled return service for 05/27/24. No water leaks observed during service.; ordrng 1 W11545334 (Upper spray arm manifold)"

"Arrived on site to test unit for not spinning. Activated diagnostics, when cycle reached agitation or spin unit would not spin. Replaced harness (W11568984) and latch (W11700916) as precautionary. Unit is still struggling to start spinning. Replaced control (W11621180) and tested, unit is now running as designed, no leaks detected, job complete."

Arrived on site to replace faulty motor control unit. Replace MCU and tested. Unit is now functioning properly. Job complete. Used wpw10374126

"Arrived on site for icemaker not making ice, ran diagnostics. All components pass. Unit seems to be running normally. Complaint says it turns itself off, replaced weak rear drain pump. Verified operation. Call complete. W11539855"

"Arrived on site for refrigerator sweating onto the freezer gasket, found gasket sealing, used sealant to seal cabinet to freezer section. Call complete. W10841140"

Arrived on site for washing machine that will not start a cycle. Inspected unit and work area. The customer advised that the unit was working fine and then it just stopped even starting the cycle. He said that it makes a buzzing sound and then it will go to Completed cycle. I tested the unit on a normal wash cycle and did confirm the customers complaint. I attempted to spin the basket by hand and found the basket hard to spin. I checked underneath the washer and found that the cam nut had fallen off and had caused the drive pulley to rub and melt on the cover shield. I removed the cover shield and drive pulley and replaced the cam assembly. I added extra Loctite to the nut to create a proper seal. Tested the unit and found the unit working and operating as designed. Call complete. W10721967.

Arrived onsite and tested unit for not heating/not washing. Found unit operating with f7e1 no heater function in diagnostics. Reset the control and found unit had loose wire not making secure contact to the heater. Repaired wiring connection. Unit is now operating as designed. No parts used.

Arrived on site for dishwasher not turning on. Upon arrival found stable 120vac. Found control failing and not flashing diagnostic led and when ui was plugged in control made a buzzing sound. Replaced control w11629911 and ui w11622490. Tested unit and found lower spray arm broken W11550888 and f10e4 diverter error. Ordering spray arm and motor w11416362. Rescheduled customer for 05/27/24 to complete repairs ; ordrng 1 W11550888 (Lower spray arm)

"Arrived on site to test unit for banging noise during spin cycle, tested unit found suspension jumpy causing unit to go off balance, replaced suspension and tested, unit is now running as designed, explained to customer how unit operates and performance differences from older washer no leaks detected job complete installed W11400156"

"Arrived on site to replace previously diagnosed part. Replaced FC door (LW10904379), heat up gasket to form to the frame. Unit is now sealing properly. Old door did not have shelves provided. Unit is now functioning as designed, job complete."

Arrived on site for door leaking . Found when door is opened a lot of water will spill out of vent in door . Replaced vent assembly W11649995. Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete

"Arrived on site for unit shutting itself on and off. Unit powered off at time of visit per customer unit would power cycle on its own,replaced the evap fan,ui and main control powered unit on compressor and fans powered on. Used w11661931,w11642015,w11548534"

"Arrived on site to test unit for issues with heavy duty cycle, customer stated that water does not fill on heavy duty, explained to customer that when ever the extra power button is activated the water does not fill unit the unit goes through a concentrated detergent soak, but advised customer that that function can be deactivated by pressing the center button, all components are activating and running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for cooktop not turning on, customer stated that oven has uneven cooking as well, tested unit found control acting erratic, did not find any broken or loose wires, replaced control and advised customer to monitor, at this time unit is running as designed job complete installed W11594156"

"Arrived on site , replaced heating element W10518394. Ran diagnostics test . Door latch and heater error codes . Unit passed wash test and heating . No water leaks detected at time of service. Job complete ."

"Arrived on site to replace previously diagnosed parts. Replaced drip tray (W11547653), duck bill drain tube (W10619951) and R FC slide (W11658402). After repair customer stated that she would have water pool up inside RC. Inspected full tube and found it burst. Will need to return with fill tube and L FC slide. Ordering parts, rescheduled for 05/27. Place on cancellation list for sooner service.; ordrng 1 W11415785 (Fill tube) and 1 W11658402 (FC slides)"

On arrival verified complaint of right side RC gasket is damaged. Found left is good. Replaced right gasket and unit is now sealing after heating up gasket. Job complete no leaks detected during service. Parts installed w10830274

Arrived on site for a dishwasher that has no power. Inspected unit and work area. The customer advised the unit was working fine up until a few weeks ago. She advised that the unit will just not turn on and that she believes it has to do with the electrical storms they experienced a few weeks ago. I gained access to the terminal block area and found proper voltage once I took off the wire nuts. I put the wires back into their connectors and reapply power. Found the unit turn on and start to work and operate as designed. I ran the unit for an auto test and then worked as designed. Call complete. No parts were installed.

"On arrival verified complaint of not heating. No parts prescreened. ordering heater, control, and harness. Voltage and polarity are correct. Office to reschedule when parts are available. No parts installed ; ordrng 1 W11413274 (Main control) and 1 W10868144 (Harness) and 1 W10518394 (Heater)"

On arrival verified complaint of not heating and not venting. Mag is humming but not heating. Found vent not running due to main not sending voltage. Main is not a serviceable part or no long available. Job complete unable to continue repair

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis with the door having rust forming, I removed and replaced the right RC door and installed the nameplate. Tested door operations and unit is operating as designed. No water leaks observed during service, job completed. LW11258450. W11223753"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a photo and video of the clothing arrangement and the noise the unit was making. I placed he unit in diagnostics showing no error codes and tested. The unit operated as designed. When I went to test the suspension rods by pushing down on the tub assembly, I found the tub wouldnt go down. I tilted the unit back and found the cam pulley shield had fallen off of the gearcase and was badly damaged by the pulley/belt assembly (photos). I advised the customer of my findings and what was causing the noises they were hearing. Due to the cam and belt being badly worn from rubbing on the shield, I removed and replaced the cam assembly and belt and calibrated the unit and retested. Unit continues to operate as designed. I am ordering the shield and two (2) screws and scheduled return service for 05/27/24. No water leaks observed during service and I recommended the customer perform small loads until I can get back with the new shield.; ordrng 1 W11409708 (Shield) and 2 W11573574 (Shield screw)s and 1 W10721967 (Splutch assembly) and 1 WPW10006384 (Belt)"

Arrived on site for washer off balance and sometime not spinning load out . Found a lot of bounce in basket . Replaced suspension rods W11130362. Ran calibration and diagnostic tests. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site to test unit for unit leaking. Replaced inlet and unit still leaking from inlet. Its like if inlet is not sealed correctly. Will order new inlet and will see if we can special order it from different place from a different batch. Office tor reschedule ; ordrng 1 W11535094 (Inlet) and 1 Specialorder (Special order)

Arrived on site and replaced previously diagnosed bezel(W11550898) and dispenser(W11569112). Found new bezel had broken clipping packaging. Ordering new bezel. ; ordrng 1 W11550898 (Bezel)

Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. Customer advised the unit is partially cooling but that the freezer is not getting cold enough again. He advised that the freezer usually hangs around 20? and is keeping things soft and not freezing things. I did confirm the customers complaint and found Brad and other items not frozen inside of the freezer. Took a temperature of the freezer in found it at 90?F. Found a big old ice ball on the backside of the evaporator cover indicating a leak or restriction at the evaporator. Ordering all sealed system components in the office will need to contact the customer about a return date due to limited parts availability and for a three hour service. No parts were installed.; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evaporator) and 1 Lokringkit (Lokring Kit) and 1 W11506620 (Suction line to evap coupler) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

"Arrived on site to inspect unit for not washing dishes on top rack. Upon closer inspection found pump assembly leaking and upper spray arm cracked. While removing lower spray arms, unit broke off and unable toreattach. Ordering spray arms and will return. Office to reschedule. NO PARTS USED; ordrng 1 WPW10320510 (Spray arm)"

Arrived on site to test unit for condensation build up on FC door gasket. Recommend installing foam strip behind door gasket. No parts replaced at this time. Office to reschedule. ; ordrng 2 W11159728 (Foam strip)s

"Arrived onsite for a no heat dryer. The customer stated the dryer runs but doesnt tumble and prior to this it was taking multiple cycles to dry a load of clothes. I found the belt broken and the drum hard to turn. The unit will require a rebuild kit and belt. Will also return with thermostats and cutoffs just incase there is a heating issue after the rebuild kit is replaced. Ordering 341241 belt, 4392065 repair kit, & W11050897 cutoff. RS for Mon 5/27/2024.; ordrng 1 341241 (Belt) and 1 4392065 (Repair kit) and 1 W11050897 (Cutoff)"

"Arrived on site for not operating. Upon arrival, unit is powering on just will not operate. Inspected unit and found failed door switch. Bypassed switch with jumper and confirmed. Ordering door switch. Office to reschedule ; ordrng 1 WP3406107 (Door switch)"

"Arrived onsite and found unit operating with low ice production and tested cause. Found even set to thickest ice production the resevoir level sensor was stopping short of full by about half an inch. Replaced the recirculation pump and sensor assembly and tested again. Found good thick ice production to have resumed observed one harvest cycle and determined unit is operating to produce good thick ice, all checks good."

"Arrived on site to inspect unit for not staying lit and hard to ignite. Found manifold busted and customer has to turn off gas due to burner not being able to be adjusted. Also found all burner heads, orifices and hardware corrupted. Ordering burners, orifices, and hardware and will return. Office to reschedule. USED WPW10204705; ordrng 1 WPW10336094 (Burner) and 1 WPW10406243 (Burner) and 1 WPW10406878 (Burner) and 1 WPW10406797 (Burne) and 1 WPW10273133 (Orifice) and 1 WPW10273135 (Orifice) and 1 WPW10319347 (Orifice) and 1 WPW10273139 (Orifice)"

Arrived on site and replaced LH deli drawer assembly with included deli UI(W10815669). Water dispenser now working. Lights now working as designed. No leaks detcted. Job complete.

"Arrived onsite for noisy operation intermittently and found unit operating with cabinet noise. All else checks good, dampened with exterior foam dampener. No parts used."

Arrived onsite and found unit operating with failed latch sticking. Replaced the latch . Advised customer on repair and on maintenance. W11565030

Arrived onsite for a washer sensing and not starting. I found the basket not engaging properly on a normal cycle. I found no stored error codes. I inspected the lower unit. I found the slider separating. I replaced the slider and ran a DLMS Calibration. I ran the service cycle and the machine ran the cycle as designed. I ran a normal cycle and the machine is working as designed. There were no water leaks present at the time of service. Call complete. INSTALLED W10734521 SLIDER.

Arrived on site to diagnose refrigerator with issues with drawers. Examined unit and found both the deli drawers were difficult to get to seat right and not staying in the channels of the shelves. Unable to tell if it's the shelf or the drawer. Replacing both to resolve. Office to schedule when all parts present.; ordrng 2 W11243759 (Shelf)s and 2 W11696630 (Drawer)s and 2 WPW10396909 (Pan front)s

On arrival verified complaint of display showing please rotate the knob error. Verified ribbon cable is not disconnected. Will need console. Ran component test all passed. Visual inspection of gearcase passed. Ordering W11478526 Resch for 5/28; ordrng 1 W11478526 (Console)

"Arrived on site to inspect unit for loud noise and not heating. Upon closer inspection found blower wheel split causing noise issue and thermal fuse blown causing heating issue. Replaced fuse and wheel, tested unit, unit is running as intended. Job complete. USED WP3392519, WP694089"

"On arrival verified complaint of unit not running. Installed gearcase, motor, belt, splutch, and main board. Unit will now run but not spin all other parts are working. Ordering actuator and cap via SW. office to try and reschedule for 5/22 ; O-emld tckt"

Arrived onsite and found unit not recognizing lid closed indicating a bad latch. Replaced the latch and tested. All checks good. Unit is now operating as designed. Advised customer on repair. W11700916

"WEG745H0LZ4 Arrived on site to replace ordered part. Upon arrival, the rod switch was missing. Exposed rear cover and located the door switch and tested. Door switch operates normally. Proceeded to disassemble the side panel to locate rod but unable to locate. Customer stated this is a day 1 issue and will try to contact builder to verify an extra rod or a unit exchange. Ordering W10273192 door switch rod. Customer agreed to reschedule May 29th; ordrng 1 W10273192 (Door switch rod)"

F8-E1 long fill. Found cold water valve is only open a 1/4 turn. I opened supply to get correct water flow. Test unit and is now operating as designed. No leaks present at this time. Job complete. No parts needed

"Arrived on site for oven not heating. Upon arrival found oven would preheat but after preheat the igniter would fail to work again, replaced igniter w11524031 and found until would stay on properly after preheat. Call complete"

Get code 4011. Arrived on site for ice machine not making ice. Found thin sheet currently on coil. Hot underneath.. found condenser vent blocked with hair. Removed cover and cleared coil. Cleaned vent. Ran diagnostics cycle and confirmed full frost pattern on coil. Water flow and circulation is good. Working as normal. Call complete. No parts.

Arrived onsite for previously diagnosed part on refrigerator. I installed an ice guide on dispenser for the refrigerator as it didnt have one last time here. The unit is operating as designed. Job complete. INSTALLED WPW10435760 Ice Guide.

Arrived on site to test unit for gaskets not sealing. Found both RC gaskets ripped open and magnets unable to stay in place. Replaced both gaskets(W10830162). Formed with heat gun and now sealing as designed. Advised to allow gaskets to cool to form for a couple hours. Unit now working as designed. Job complete.

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the user interface and tested the unit. I found the user interface was responding to touch and would be, but nothing would turn on. After two minutes, I found the user interface read an F1 E0 (replace the UI) error code. I attempted to power cycle it and clear the code, but could not get the unit to function. I called whirlpool techline and spoke to Drew SR# 7739127699. He checked the part number to ensure that that was the correct part number advise that it seemed to be correct and that we just may have gotten a bad board. He advised to re-order the part and if any other issues persist, we will need to run a Parts in Quarry with whirlpool from that point. Re-ordering the part in the office will need to contact the customer about a return date due to an out of stock and PSP item. W11557697; ordrng 1 W11557697 (UI)"

"Arrived on site to diagnose refrigerator making noise at random. Customer had video, and also verified the noise coming from the damper. Replaced the damper and tested. Verified proper operation. Parts used - WPW10479155."

Arrived on site for washer not dispensing detergent or fabric softener. Upon arrival confirmed issue and found soap dispenser defaulted to off setting and empty. Found fabric softener setting also not turned on. Explained how soap dispenser can be filled to the top and occasionally refilled when its empty and fabric softener setting to customer. Unit works as designed with no leaks. Call complete

Arrived on site for sparking switches. Upon arrival. Test all burners and there is no sparking. Found that the front left switch makes an odd sound. Need to replace left front infinity switch. Replaced 1 switch WPW10434452. Test unit and is operating as designed. Job complete

"Arrived on site to inspect unit for flashing f error code. Upon arrival customer stated no error code is flashed, unit runs from 10 minutes to sometimes 24 hours before issue pops back, unit will flash leds on dispenser panel and beep as if being plugged back in. Replaced control based on customer complaint and how long issue takes to come back. Job complete. USED W11224256"

"Arrived on site for washer not turn8ng done light even days after it was last used. Verified power supply was correct and found no errors in diagnostics. Replaced w11626074 control, and w11626077 control. Tested unit and fo7nd no failures or leaks. Call complete"

"wdf331pahs1 Arrived on site for unit not powering on. Upon arrival, 120V was present going to the unit. Buttons on the control panel are clicking but no response. Ordering W11095590 console and W11087226 control. Office to reschedule ; ordrng 1 W11095590 (Console) and 1 W11087226 (Control)"

"Arrived onsite for unit motor and LEDs not functioning. Unit 1. New build, unoccupied.Updated model and sn#. Inspected and found harness net connected. Secured and motor is now functioning. Found lights still not functioning. Ordering Control, led driver and lights. Office to reschedule. ; ordrng 1 W11282989 (LED driver) and 2 W11493395 (LED)s"

"Arrived on site to test unit for no power, tested unit found console receiving voltage but not powering on, lights are working inside unit, need to replace console to fix issue, ordering console, office to reschedule, no parts installed ; ordrng 1 W11659261 (Console)"

"On arrival verified complaint of broken cooktop, found thermal break in glass. Replaced and and verified unit is level. Job complete parts installed w11178791"

"WFG320M0MS0 Arrived on site for unit having partial display. Upon arrival, the LED display does not register correctly. Proceeded to replaced control. After part replacement, the display became clear. Tested unit and now unit is functioning as designed. W11620481 (control)"

Arrived on site for unit leaking during defrost cycles . On arrival inspected unit. Found drain port frozen over not allowing unit to defrost properly and leaking water into the base of the freezer compartment and onto the floor . Thawed drip pan and flushed out drain line. Unit is now functioning properly. Job complete.

Arrived on site to test unit for condensation build up. Found condensation built up on FC door itself. No condensation built up on vertical mullion. Recommend replacing FC door. Also recommend filling gaps between liner and cabinet with silicone. Ordering door in SS. Customer requesting AH only. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11561286 (FC door SS) and 2 W10841140 (Silicone)s

Arrived on site to replace 3rd spray arm gasket and console. Installed new 3rd spray arm and notice top rack was missing probe. Top rack spray arm does not connect to the manifold making unit leak due to pressure hitting door. Will order new probe office to reschedule ; ordrng 1 WPW10082831 (Probe)

"Arrived on site to inspect cooktop damaged grommets. Upon further inspection, the customer pointed out that the two outer knobs were bent outward and catching when trying the burner on. I found the front left and front right valves were tilted outward and not straight up and down. I gained access to the valves and adjusted them on the manifold and tested and unit is operating as designed. Customer tested and inspected and approved of the repair. Reassembled,bled the unit and retested and unit is operating as designed. No gas leaks detected during service, job completed. No parts installed"

Arrived onsite for a dryer not heating. Found dryer not heating but also found it to be making a lot of clunking noise. Found the noise coming from the drum and rollers and found the belt starting to break. Found the hi limit open causing no heat. Installed hi limit kit and tested. Found unit heating and working as designed but found the house vent restricted. Advised customer to have their vent cleaned or it would blow the hi limit again. A rebuild kit will need to be installed for the noise and the belt. Ordering WPW10198086 belt & 4392065 repair kit. RS for Tue 5/28/2024 per customers request. INSTALLED 279816 HI-LIMIT THERMOSTAT.; ordrng 1 WPW10198086 (Belt) and 1 4392065 (Repair kit)

Arrived onsite and found unit operating with failed valve and replaced valve to repair cold side flow rate. All checks good. Advised customer on repair. W11210459

"KRMF706ESS05 Arrived to install previously ordered parts. I found the ice maker housing was not mounted correctly and the two rear upper hooks that secure the assembly, were not engaged into the ceiling of the RC. After correcting the issue and adjusting the doors, the gasket sealed as designed and the prior fold issue was resolved. The customer advised the unit was making a vibration sound and I utilized vibration pads to correct. No leaks observed during service."

Arrived on site with wrong color dispenser door. Ordered correct part. Reset for fri am. ; ordrng 1 W11678832 (Dispenser)

"Arrived on site to replace previously diagnosed gear case, rotor, clutch, slider and wash plate, broke out the wash plate, replaced gear case, slider, clutch, rotor and wash plate and tested, unit is now running as designed, no leaks detected job complete installed W10734521, W10754448, W10915701, W11393685, W10902814"

"Arrived onsite and found unit operating with failed inner door glass. Cleaned broken glass and replaced single inner door glass panel. All checks good, advised customer on repair. WPW10618107"

"WRS325SDHZ08 Arrived to inspect cooling issue. I found the RC at 38 and the FC at 10 and the compressor was running. The evaporator had signs of excessive water from prior defrost that had frozen and gathered at the drip pan. Finding that only the left side had the issue, I inspected the ice maker fill tube and chute assembly. It appeared the ice maker has been overflowing within the fill tube assembly intermittently and has been causing the excessive moisture to accumulate within the evaporator, resulting in repetitive freezing. I will be supplying a part to correct the issue and will return with the fill chute as well. Tech GCO, no leaks observed during service. ; ordrng 1 W11645360 (Chute) and 1 W11650662 (Heater Assy) and 1 GCO (GCO)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed shims in between the RC evap drip pan and cover to level the drip pan to allow the evaporating water to drain properly. When I went to install a new deli harness, I found the original harness not plugged in. Plugged in and the deli control came on. I inspected the harness connectors under the left side cover of the RC section and found the harness plugged in and no issues. Contacted previous tech of my findings and inspections. I did not install the harness as the deli control is operating as designed. Unit is operating as designed and no water leaks observed during service, job completed. Installed SHIMS"

Arrived on site to test unit for fan making loud noise when set to level 3. Can hear something blocking the air making a whistle sound. They will need to check the vent ducts.

Arrived onsite for a dryer not turning on. Found the thermal fuse open. INSTALLED WP3392519 THERMAL FUSE from PR TRUCK STOCK. Tested dryer and found it working as designed. But the wall vent is completely plugged. Maintenance was here with me. I showed him and explained to him the vent needs to be cleaned out or it will blow the fuse again. Call complete. INSTALLED WP3392519 THERMAL FUSE FROM PR TRUCK STOCK.

Arrived on site to inspect unit for jumping out of gear. Upon closer inspection found holes missing and varying sizes. Will need to order basket and return. Office to reschedule. NO PARTS USED; ordrng 1 W11172199 (Basket)

"Arrived on site to replace previously diagnosed motor, replaced and tested, unit is now running as designed no leaks detected job complete installed W11283592"

"Arrived on site for a refrigerator that is making noises intermittently. The customer showed me a video of what was happening and it sounded like the evaporator fan was hitting ice. I gained access to the evaporator fan area and found water had been leaking from the icemaker fill tube and had been collecting in the evaporator fan area causing the fans hit ice. Ive removed all the ice and called Whirlpool Techline. I spoke to Robert SR# 7739126701. He advised that there is a new service pointer that will be coming out for this issue, and to order a fill tube sleeve. Ordering the part and rescheduled the customer to 6/3. No parts were installed.; ordrng 1 WP2174755 (Fill tube sleeve)"

Arrived onsite for loud noise coming from refrigerator. Customer was concerned with the vacuum noise and gurgling noise the refrigerator was making when closing the doors. I explained to the customer the noise was normal and is what happens when the gasket seals. And I explained to the customer that the compressor can ramp up when the fridge is off temperature which is a normal sound for his refrigerator. Everything on the refrigerator is working as designed at this time. Job complete. NO PARTS INSTALLED.

"Arrest onsite for washer making a loud noise. Ran the unit in diagnostics mode and found no noise. Flipped the unit and there was no oil on cabinet or rotor, there were no error codes stored. The unit is brand new and while I had it up in the air the customer saw a dent on the side of the unit. They are going to call Home Depot to replace it. No parts installed and no water leaks detected during service."

"Arrived on site for washer stuck in flood mode as soon as it was powered on. Upon arrival found unit temporarily outside behind house but connected to water and power. Found drain pump at 20.4ohms. Found no errors but unit wouldnt reset, replaced control and tested unit, found no errors and washer working as designed. Call complete"

"Arrived on site for not freezing. Checked pressures,low side reading -20 and 65 on high side,checked evaporator and compressor connections no signs of dye called tech support per tech support pressurized system let unit sit with pressure after 30 min loss of about 2-3 psi checked all accessible connections on evaporator and in compressor compartment unable to find leak called tech support information being sent to product review team. Whirlpool will contact customer. SR#7739124834"

"Arrived on site for no ice and no water from dispenser. Tested water dispenser no water,removed filter same issue,found water shut off,turned on water tested water dispenser working,ran bottom icemaker through a harvest passed lower icemaker filled with water. Ran diagnostics on upper icemaker no errors,ran harvest test passed,ran fill test passed. No parts installed"

"Arrived on site to test unit for swinging open tested unit found unit slightly tilted forward leveled unit and explained to customer that door swing cant be adjusted on this unit it and lightening the weight on the door will slow down the swing, if customer has any further questions recommend calling whirlpool customer service, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived onsite for a refrigerator to replace previously diagnosed parts. I was able to get the old coupler off and I replaced the motor, coupler, and the spacer. I tested the dispenser and the unit is dispensing ice as designed now. Job complete. INSTALLED W11671282 Motor, W11378860 Spacer, and WP63052-2 Impeller."

Arrived on site to inspect unit for frosting over unit. Found unit has already been serviced. Got picture of model and serial. Job complete. NO PARTS USED

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete installed W11025157"

"Arrived on site to inspect unit for rattling noise. Upon arrival customer stated unit makes noise after unit has been running for 5-10 minutes, started unit and waited for noise to start. Found blower wheel damaged and seized in motor. Replaced motor and wheel, tested unit, unit is running as intended. Job complete. USED W11549461, WP697772"