"Arrived on site and replaced cooling fan(WP74008383), oven sensor(WP74008369) and control(WP74009716). Tested unit to 350 with no issues. Unit is now working as designed. Job complete."

Arrived on site for poormwash performance. Ran diagnostics got motoe and heater error codes . Found wash motor not pumping water. Replaced sump W11613480. Ran diagnostics test. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to test unit for not heating. Upon arrival customer stated initially unit stopped heating, element got replaced and unit began heating again. Then one of the times she was using it she heard a pop and dryer lost all power. Tested voltage, unit is receiving no voltage. Found breaker is tripped and is the pop she heard. Reset breaker, power returned. Ran a cycle, unit is heating and all components are properly engaging. Ran a vent test, shows poor ventilation. Advised customer to hire a professional vent cleaning service to have venting system cleaned in order for the unit to run at optimal performance. Unit is running as designed, no parts installed, job complete."

"Arrived onsite for icemaker jammed or broken. I found the icemaker to be skipping gears and making loud clicking noises. This can cause the thick ice to form as the tray intermittently kicks the ice out. I replaced the ice,maker and unit is now running and making ice as designed. No leaks. Call complete. Installed W11557001 ICEMAKER."

"Arrived on site to install right RC door to resolve excessive moisture building in RC roof. I replaced the right side door and swapped over the skin. I checked my gasket contact before and after swapping the door, and feel the contact was OK, existing door gasket did have a couple small tears. The new door was installed and seals well. Based on the volume and location of the moisture i removed the RC evaporator cover and checked the evap. I found the evaporator had an excessive amount of ice built up from the center to right side, left side looked OK. Moisture/ice has permeated the Styrofoam, and the drips are melting ice from the evap cover. In order to correct this condition the styrofoam insulation on top and bottom of evap need to be replaced, along with the evap cover. Ordering parts. Talked with service management who will review repairs and cost. Office to schedule DZO FIRST CALL for return visit ; ordrng 1 W11712700 (Lower Insulation) and 1 W10555472 (Upper Insulation) and 1 W10555476 (Evap Cover) and 1 W10555480 (Heat Shield)"

"Arrived on site for fresh food temps warmer then normal, freezer is fine . Found frost covering return vents in freezer section . Tested all fans ,dampner and heating elment are functioning properly . Found bi -metal failing . Replaced harness.W11260592. Getting good frost pattern on evap after steaming out frost . No water leaks detected at time of service. Job complete"

"Arrived onsite for previously diagnosed parts. When attempting to pull the washplate there was no budge to get off. I ran hot water into the unit and agitated for 5 min. Washplate still wouldn't come off and excessive suds were present after agitation. I used the washplate puller 4 times and still no change. Unit will need a rebuild to continue with repair. Ordering W11219115 Tub, W10752719 Basket, W10752283 Washplate, WPW10215093 Filter, and WP8533928 Filter screw. Office to RS.; ordrng 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10752283 (Washplate) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter Screw)"

Arrived on site for wall oven tripping breaker . Ran diagnostics. No error codes . Ran preheat and unit tripped breaker after a min or two. Ran broil on high form25 mins . Changed to bake and ran @485 for 30 . Instructed customer to let run at temp for an hour and shut it off . If tripping occurrence happens again to have breaker replaced . No parts installed . Job complete

"Arrived onsite for unit not heating properly, taking multiple cycles. I ran the unit with the vent off and found the unit to cycle perfectly reaching 175 and dropping quick on off cycle. When I attached the vent and tested temps I found the unit to heat slowly and drop in temp very slow. Indication of a clogged or collapsed vent is present and will need a venting company to come and clean them out. Unit is heating and cycling as designed at time of service. Call complete. No parts installed. Heater is not grounding out."

"Arrived on site to follow up on refrigerator building condensation on freezer gasket. Checked all gaskets and found them good, with 0 gapping. I found good contact with the FC gasket to liner, and door does not need to be adjusted. Temp in the house wad 77 degrees with 52% humidity, which was not abnormal. Called tech line, SR7741625806. Tech line wants to add the foam gasket under the rubber gasket of the FC door, with the gaskets in W11159728. Also recommended to seal liner, and disconnect condenser fan and check for mullion heat from yoder loop. Return visit set for 5/28. Customer request AM appointment. ; ordrng 2 W11159728 (Foam Gasket)s"

"Arrived on site to test unit for not spinning. Found actuator is damaged. Replaced actuator(W11481722), cam(W10721967), cap(W11395618) and belt(W11239857). Unit is now working as designed. Job complete."

"Unit 8108. Arrived on site to diagnose refrigerator with low / no cooling. On arrival I found both compartments cooling, and a bin full of ice. I did notice back wall on top 2 shelves was blocked and limiting airflow. I spoke with maintenance who also saw some boxes blocking the vent on the initial visit. I moved stuff away from the back wall and advised that the back wall and shelves can not be blocked, or unit will get cold pockets and not properly cool. I found no faults with the unit at the time of inspection. Call completed."

"No services rendered. Door was left open, customer thawed and unit has worked since. No repair or diagnostic needed."

"Arrived on site to diagnose dryer not starting. Found unit has good power, and interior light is on. Found if I push start, I dont hear it click. If I punched start, it would go. Replaced start switch to resolve. Tested with new switch and verified everything working properly. Repair completed. Parts used - wpw10563095."

Arrived on-site for oven tripping breaker. Found f6e4 error code for acu mismatch. I instinstalupper acu(w11448962) and console(w11666473) i heated upper and lower oven. Not tripping the breaker and no more codes. Sr # 7741589101.

Arrived on site for a dryer that has a broken timer. Inspected unit and work area. I did confirm the customer's complaint and found that the stem of the timer had broken off inside of the knob. I did still find that the knob was intact. I replaced the timer and tested the unit. The unit began to work and operate as designed. Call complete. WPW10185982.

"ED5FHEXVB01 Arrived on site for a refrigerator leaking water. On arrival I seen client had clothes front right side of refrigerator I inspected icemaker, water fill all looked good. Further inspection I found large sheet of ice on the bottom of the RC I removed large sheet of ice then I removed all ice from the drain hole. I then removed back cover of the product and i found drain hose was clogged i used my steamer to get rid of all debri. I tested with a cup of water down the drain hole of the refrigerator product is working as its designed. No parts used no water leaks visible from main water supply."

Arrived on site for a microwave that won't open. Inspected unit and work area. I did confirm the customer's complaint and found that the push button to open the door had no resistance and would not release the latch to open the door. The customer advised that they had to use a knife to pry the door open in order to get the door to open. I want to look up parts for the machine and found that there are no parts listed as this is a countertop microwave. The office will need to report findings to the extended warranty for alternate resolution. Call complete. No parts were installed.

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival I verified issue I replaced contol board, bake, and broil element . I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend to client if it happens again to contact home builder so they can replace the gfci breaker. Calling whirlpool safety Sr # 7741569077"

Arrived on site for unit making loud scretching sound. Inspected unit found noise coming from pully. Used repair kit replaced pully and wheels. Reassembled unit back together and tested unit no longer scretching. Unit is functioning properly and as designed to job completed

Arrived on site for cook top not working. Unit is an induction cook top. Customer was not using proper pans on unit. Used a cast iron pan on unit and showed customer how unit does work with proper pans. Referred customer to his owners manual on proper usage of cook top and pans. Unit is functioning properly and as designed to job completed

"WFE525S0JS4 Arrived on site for a range tripping breaker. On arrival client stated when trying to bake anything it would tripping the breaker. I replaced the control board, bake, and broil element. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend to the client if it happens again to contact the home builder so they can change the gfci breaker. Calling whirlpool safety Sr # 7741594220"

Arrived on site for unit not draining. Inspected unit and found drain pump clogged with sock. And debris. Removed socket debris and tested. Unit is now draining and functioning properly and as designed to. No leaks present at this time job completed. Customer was on conference call was unable to get signature j9 completed

Arrived onsite and replaced the start device. Unit is now operating as designed. All checks good. WP2319792

"Arrived on site to diagnose oven not working. Attempted to start the bake functionno ignition and no gas smell. Attempted to start the broil functionsame result. Replaced the main control board with no change. Upon further inspection, found the bake burner damaged. Ordered a new bake burner. Will return to replace the bake burner, gas valve, ignition module, and igniter.; ordrng 1 W10764654 (Bake burner.)"

"Arrived on site for no lights. Diagnosed a defective main led module, replaced defective module all leds working as designed. W11470191"

Arrived onsite for low flow error. Ran diagnostics and confirmed error. Unit has a low hot water supply. Unstacked and disassembled. Found valve on hot water solenoid is stuck. Replaced hot water valve. Tested and unit is now functioning properly. Job complete

"Arrived on site for not dispensing ice. Removed ice container found shaft on motor stripped unable to remove coupling. Transfered parts to new divider,installed new motor,washer and impeller reassembled unit ran ice dispenser unit working as designed. Wpw10309864,w11671282,w11378860,wp63052-2"

"Arrived on site to inspect unit for drainage issue.Tested the unit and found the knockout plug on the garbage disposal was still in place. Removed the knockout. Unable to fully test the unit, as the customer was on a conference call and access to check power was not available. Spoke with maintenance; they will return later to complete the inspection.Job complete."

Arrived on site to replace heating element per service pointer. Replaced heating element test unit and unit test good job complete.

Arrived on site for unit not cooling. Inspected both fridge and freezer section no cool at all. Compressor customer stated it has turned on in 5 days. Checked amp draw got nothing from Compressor/start device checked voltage at start device 120 control is sending power. Unit needs a new compressor. Ordering parts for sealed system repair adk8ng office to schedule 2hrs for this return visit.; ordrng 1 W10309994 (Compressor) and 1 WP2319792 (Start device) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)

Arrived on site for ui 8n lock mode. Previous tech diagnosed need new panel. Replaced panel and tested. Unit is now functioning properly and as designed to job completed

Arrived on site to diagnose oven not igniting.Tested the unit and found the glow igniter was not drawing the required 2.5 amps to open the gas valve. Replaced the glow igniter and retested the unit. Oven preheated properly to 350?F. No gas leaks detected at this time. Unit operating as designed. Job complete.

"arrived on site for microwave needing W11325786 main control, w11578579 inverter, w11578578 main harness, w11578959 mag. On arrival installed parts and tested unit it, found it working as designed. Call complete"

Arrived on site to install previously diagnosed and ordered part per previous technician. I replaced the motor and sump and tested the dishwasher. The dishwasher is now operating as designed. No water leaks observed during service.W11460945

"Arrived on site for a dishwasher that is not filling with water. Inspective unit and work area. The customer stated that she ran a few cycles on one load that seemed to be running dry, where the pod had not fully dissolved, but she could hear the wash motor running. She stated that 1 cycle completely seemed to have no water inside of the dishwasher at all. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I ran the in it through a quick wash cycle and a normal wash cycle and found the unit filling and recirculating water as it's designed. I did advise the customer that it appeared that everything was working like it should and maybe they had an issue with their water supply. I did advise the customer that because there are no stored error codes and the unit is functioning properly, i could not determine what her issue was. I did advise her to keep an eye on the unit and to call back if any other issues persist. Call complete. No parts were installed."

"Arrived onsite for H2O error. Ran diagnostics and confirmed 8/1 error , low flow. Inspected valve assembly and found failed. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete"

"Arrived on site to inspect microwave oven combo, displaying an error code and not running a cycle. Upon further inspection, I placed the unit into diagnostics and found that the unit has the stored error code F1E6. I cleared the codes, and the microwave began to operate. I will need to order the control and fuse x2 and return with the interlock. I also ordering the magnetron, inverter and thermostat to have in case. W11325603 W11188752 W11578959 W11568584. Office to schedule return.; ordrng 1 W11325603 (Control) and 2 W11188752 (Fuse)s and 1 W11578959 (Magnatron) and 1 W11568584 (Thermostat)"

"Arrived on site. Replaced freezer door found different lines on new door added reducer connector ran water dispenser passed,ran harvest test passed ran fill test passed. Lw11202405,wpw10334458; used 1 Wpw10334458 (Connector) from stock"

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer advised that he was able to run through two washes before the issue came back. He advised that the lid had been locked with clothes in it, but he was finally able to get it unlocked. Upon arrival, I found water at the bottom of the drum and gained access underneath. I started wiggling the wires and found the drain pump.Start kicking on indicating an issue with the wire harness. I replaced the wire harness and during the course of replacing the harness, I found the cam and belt, extremely worn. I replaced both of those parts as well and tested the unit. The unit began to work and operate as designed. Call complete. W11643701, W11239857, and W10721967."

"Arrived on site ro inpsect washer filling with too much water. Upon further inspection, the customer advised that she didn't prefer the level that the washer would fill up. I placed the machine into diagnostics and observed no error codes. I ran a test cycle and found that all components are operating as designed. The washer is filling and operating as designed. I advised the customer on proper cycle and detergent usage. No water leaks observed during service."

Arrived onsite for unit not heating. Verified supply voltage and was good. Disassembled and found broken heating element. Replaced and tested. Unit is now functioning properly. Job complete

"Arrived on site to inspect dryer, not drying properly. Upon further inspection. I checked the vent trap and found it completely packed with lint. I removed the lint and ran an airflow test on the dryer and found it to have good airflow. I ran a test and checked the cycling temperatures of the dryer, and found that the dryer was heating and cycling as designed. I advised the customer to clean the trap after every use, or it will restrict airflow and cause clothes not to dry. No parts installed."

"Arrived on site to inpsect microwave running by itself when door is closed. Upon further inspection, I found that the relay on the control was defective and caused the microwave to run when the door switch was engaged. Diagnosis complete. Office to follow up with 3 party warranty."

"Arrived on site for unit not powering on. Unit pulled out found leak at drain hose and a defective drain pump,replaced hose installed new pump ran water through drain water drained from pump no leaks at tubing or connections. Ran diagnostic weak water flow from valve,replaced valve ran diagnostic all test passed. W11572053,w10881366,w11539855. ; used 1 W11572053 (Hose) from stock"

Arrived onsite for unit making noise. Ran unit and found motor is making noise when running. Ordering motor. Set to return. May 29. ; ordrng 1 W11100651 (Blower)

"Arrived onsite for unit not functioning. Customer stated unit will randomly reboot and UI does not function. On visit could not duplicate error. Called tech line for assistance. Spoke Dillon, SR#7741628411. Tech was aware of similar issues that are resolved by unit being connected to wifi and downloading latest software updates. Spoke to owner and unit was not connected. Gave instructions to customer and she will connect unit. If successful connected unit should update OTA . Job complete"

Arrived onsite for unit not starting a cycle. Inspected and found cam stripped out. Replaced and tested. Unit is now functioning properly. Job complete

"Arrived o. Site for dishwasher not working again. Found F8e4, f9e2, fae2, f3e2. Confir,Ed overflow pan is full of water again. Removed door panel. Found evidence of possible leak from dispenser and vent. Replaced both parts and verified operation. Advised customer on how overflow pan gets full. Working as designed now. Call complete."

"6100Arrived on site for water leaking. Diagnosed a frozen drain,installed updated drain kit,removed ice build up and flushed drain water draining as designed W10619951"

Arrived on site for freezer lights not working. Found freezer led modules are dim. Falls within Special Project S84638 - W11683242. I replaced all leds. Verified operation. Call complete

"Arrived on site to replace previously diagnosed part. Upon arrival used adhesive (WP279368) and replaced door seal (W10861521). Door now seals properly. Unit is functioning as designed, job complete."

WED4950HW0 Arrived on site for a dryer not starting. On arrival I verified issue timer was making a clicking sound. I replaced timer and tested product is working as its designed.

"Arrived on site to test unit for overcooling in FC. Upon arrival customer stated the FC will either be too cold and will start to build frost inside or the unit will be too warm and will thaw everything out. Inspected FC, found no excessive frost built up. Exposed evaporator, found a good frost pattern. Evap fan and heater engage properly. Gaskets are all sealing properly. Suspecting a control issue. Main control was not ordered, will need to replace jazz board and main control, also seal all cabinet to liner gaps with silicone. Ordering part, no parts installed, rescheduled for 05/29.; ordrng 1 WPW10317076 (HV board) and 2 W10841140 (Silicone)s"

"Arrived on site to test unit for not heating. Upon arrival customer stated unit stopped heating. Verified issue, unit tumbles but does not heat. Unit is receiving proper voltage. Tested internal components, found element reading open coil is broken. Replaced element (WP3387747) and tested unit, unit is now heating properly. Also advised customer if unit starts experiencing longer dry times, venting system will have to be cleaned. Customer will run a cycle and monitor. Unit is now running as designed, no leaks detected, job complete."

Arrived onsite for prediagnosed parts upon arrival replaced console W11600651 ran bake test at 350 unit is working as designed

Arrived on-site for oven stuck in broil. Found actual complaint is both front burners stay on high even when set to low. I'm ordering 2 W10857622 infinite switches for return visit. ; ordrng 2 W10857622 (Infinite sw)s

"Arrived on site for unit flashing F5E2 lock failure. Upon arrival, tested latch and found latch energizing but not engaging. Proceeded to replace W11565030 latch. Ran diagnostics and now unit locked and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I found that the door sent with me was the wrong door needing to be replaced. I found that the right hand refrigerator door is the door that needs to be replaced. See photo. Ordering the correct door and the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 13107887SQ (Right RC door)

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit is making ice, but is not dispensing ice. They did verify the customer's complaint and checked the ice container. I found the bottom side of the ice container teeth completely stripped, causing the issue. Ordering the ice container, but will return with excess parts. I rescheduled the customer to 5/28. No parts were installed.; ordrng 1 W11244434 (Ice container) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W10852956 (Spring)"

"Arrived on site for a washing machine won't turn on and has a locked lid. Inspected unit and work area. The customer advised that the unit just completely lost power in the middle of a cycle and then it has not powered on since. She advised that her husband had to separate the lid in the latch assembly in order to get stuff out. I found the latch assembly broken. I plugged in the unit and found no response from the control. I checked voltage, going to the control and found 123 V but the control wouldn't respond to any buttons or dial movement. I checked my loads and found all within range. I went to order the control and return with the latch. I advised the customer that the control was out of stock for the time being and that it could be within a week to several weeks. The customer stated that he was really good friends with the company that sold him.The washing machine and called the company. They advised the customer to just bring the machine back to the store, and they would exchange it. The customer advised that no further service was necessary. The store will call the unit in at a later date. Call complete. No parts were installed."

Arrived on-site for unit making a grinding sound. Found found the front right frame is damaged and is rubbing the hinge. Tried to fix it but it's still hitting. I'm ordering W11649982 tub and W11680335 support for return visit. I installed 1 bushing while on-site wp8268990. Office will need to reschedule. ; ordrng 1 W11649982 (Tub) and 1 W11680335 (Support)

"Arrived on-site for lid not closing. Found the lid cracked at the left hinge. The wrong hinges were sent so I'm ordering WP8563965 left hinge, WP8572974 r hinge and 4 W11404293 screws for return visit. No parts used. Office will need to reschedule. ; ordrng 1 WP8563965 (Hinge left) and 1 WP8572974 (R hinge) and 4 W11404293 (Screws)s"

Arrived on site for unit making squealing noise when dryer runs for a while. Upon arrival disassembled unit and found broken blower wheel. Proceeded to replace WP697772 wheel. Tested unit and now unit is functioning as designed.

"Arrived on site for washer not completing cycles. On arrival confirmed issue and found f8e1 in diagnostic. After testing the valve i found the hotside failing to let any water in. Also found the slider broken and missing all but one nub around the magnet. Ordering w10734521 slider, W11595805 valve and rescheduled customer for 05-29-25; ordrng 1 W11595805 (Valve)"

"Arrived on store for refrigerator still not making ice. On arrival confirmed issue and found no i e maker errors and all fans and compressor running. Customer had taken temps as requested and we found fc wasn't going below 18 degrees. I confirmed temp in fc on arrival and then found unit had had a previous sealed system repair from another company and unit had a sealed system leak. Unit has a limited 5yr p&l for sealed system. Ordering W10832994 compressor, WPW10608485 fc evap coil, w11492867 rc evap coil, WPW10143759 uv drier, w10913906 access valveoffice to reschedule once availability of parts is known.; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (Fc evap coil) and 1 w11492867 (Rc evap coil) and 1 WPW10143759 (Uv drier) and 1 w10913906 (Access valve)"

"Arrived on site for unit not cooling. Upon arrival, found compressor cutting off on overload. Also noticed strong chemical smell near compressor and found green oil near compressor. Continued to push down on shrader and found no pressure. Continued to cut filter drier and found drier beads extremely dark color and oily. Called techline and spoke with Garrett SR#7741627921 and stated unit will be under review and manufacture will contact customer for resolution. No water leaks detected at this time. No parts needed"

Arrived on site for refrigerator not dispensing ice. On arrival confirmed issue and after further inspection I found wires under door broken. Ordering LW11037733 fc door. Office to reschedule once availability of part is known.; ordrng 1 LW11037733 (Fc door)

"Arrived on site for unit leaving streaks on clothes. Upon arrival, customer presented photos of the streaks on clothes after wash. Ran diagnostics and passed with no issues. Confirmed correct water temperatures entering unit. Called techline and spoke with Kirk SR#7741629210 and determined clothes is not getting saturated with enough water. Advised customer to trying different options on the Deep fill and Extra Rinse. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrive downside for a dryer that is making abnormal sounds during operation. Inspected unit and work area. I tested the dryer and confirmed the customer's complaint. I disassembled the unit and found several rollers and the idler pulley all seized. I used a repair kit to replace all rollers and idler pulley. I reassembled the unit and tested it. I found the unit working and operating as designed. Call complete. 4392067.

Arrived onsite for prediagnosed parts upon arrival replaced mount W11561080 ran diagnostics & normal cycles unit is working as designed no leaks observed during service

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised they found a small amount of water on the floor at the front of the unit and would travel to the left side. I checked the door inner glass, bellow, and bellow drain area and found debris (dog hair) at the bottom of the inner glass and some in and inside the bellow that is creating a small channel for water to escape at the bottom of the door. Also found dry water streaks on the front panel at the bottom of the opening where the water has been leaking. I placed the unit in diagnostics showing error code F8E1-long fill. Customer advised that if they're outside watering or if the water is on inside the house and they're performing a wash, the water pressure drops. I cleared the code and continued with testing and the unit operated as designed. I manually tested the valves and they are operating as designed. I made recommendations for use and care, including cleaning the inner door glass and bellow when done with washing. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the unit. I found the ice maker will harvest but not fill. During the fill tube testing, I could hear the valve energizing. I checked the fill tube and found frost built up inside and using my steamer, I cleared the frost and allowed my steamer to c.ear the tube for approximately 1 minute. I found the customer had the FC temp set on 4 bars and corrected to 3 bars (recommended manufacturer setting). I rested the fill tube and it is operating as designed. Alao, I found the filter housing door spring had come separated from the door. I adjusted and corrected the door and spring and tested operations and the filter housing door and arm are operating as designed. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

Arrived onsite for prediagnosed parts upon arrival removed cover with chain lights & replaced them with new found the connectors are different called GC about the issue he further advised me to call techline Sr#7741625983 with findings they didn't have a fix or correct part explained to customer what's going on they are good with not fixing the lights at the cover customer is happy with what they have currently unit is working as designed no leaks observed during service

Arrived on-site for lid not locking. Latch was clicking but not locking fully. Installed latch(w11513248) and tested latch. Everything is working as designed.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the RC section warm and the FC section cool. I removed the evap cover to find only the bottom coils with frost. I pulled the unit out and gained access to the compressor and found the compressor very hot to touch. Using my black light, I checked for system leaks and found none. When I removed the access valve cap, it felt oily. I put my black light to it and found dye from the refrigerant. I checked the shrader valve and it was sacred and tight. I advised the customer of my findings. I am ordering the compressor, access valve, UV dye drier and CNOTE-SCHEDULE AS FIRST CALL/UNIT IN GARAGE. No water leaks observed during service. ; ordrng 1 CNOTE (SCHEDULE AS FIRST CALL/UNIT IN GARAGE) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 R600coppercaptube (R600 copper cap tube)"

Arrived on-site for unit not heating. Found the element had lots of rust on it but still getting good resistance. I replaced the control(W11087206) and element(w10703867) and cycled unit. Everything is working as designed. Advised customer to use a rinse agent to help dry the dishes.

Arrived on-site for unit it stuck in drain mode. Found the unit wouldn't go into diagnostics. It drained constantly. No leaks from the valves. Pressure hose is in good shape. I'm ordering W11607637 control for return visit per service pointer. Office will need to reschedule. ; ordrng 1 W11607637 (Control)

"Arrived on site to inspect washer not completing cycles. Upon further inspection, the customer advised that they tried a wash cycle and water leaked from the bottom and the display would jump from sensing to done and wash the clothing. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and found no signs of water leaks and all components were good underneath. I made contact with the previous tech and they advised they hadn't performed a calibration after replacing parts. I calibrated the unit and retested in diagnostics two more times, and the unit continues to operate as designed. I found the inlet valve spout had some oxidation on the openings and the water was spraying when it was being dispensed and traveling in between the tub assembly and the cabinet and flowing down to the floor. I advised the customer of my findings and demonstrated how to clean the spout openings for future reference. Unit is currently operating as designed and no water leaks observed during service, job completed."

"Arrived on site for Air Baking function slow to preheat. Upon arrival, ran Air Baking and found feature cycling correctly. Bake burner burns for little over 1 minute, cuts off and ignites after 10 seconds. Found convection fan cycling as normal. Referee customer to owners manual on Service Matters with a more detailed description in regards to Air Fry and Air Baking. Unit is functioning as designed. No parts needed"

Arrived on-site for lid not locking. Verified the issue. Installed new latch(w11513248) and tested the lock. Everything is working as designed.

"Arrived on site to test unit for tripping breaker, customer stated that it was tripping breaker but now it running good, tested unit could not replicate issue, do to a random event, it's possible the control is going bad, replaced as precautionary and advised customer to monitor, at this time unit is running as designed no leaks detected job complete installed W11043763"

"Arrived on site to test unit for noise, tested unit found no unusual noise, the noise that's bothering the customer is coming from evaporator fan and it is normal, explained to customer that unit is running as designed no leaks detected job complete no parts installed"

Arrived onsite for unit leaking. Customer showed a video of the leak. I found the heater to have the metal bushings broken off and causing the leak. Unit falls within service pointer and has never been replaced. I replaced the heater and tested the unit. Unit no longer leaks and is working as designed. No leaks present. Call complete. Installed W11537778 HEATER per service pointer W11715002.

Arrived onsite for unit not washing. I found a F4E3 motor error code and confirmed wash motor not operating. I replaced the pump and motor and ran the unit. Unit is now running as designed and no leaks are present. Call complet installed W11613479 MOTOR & SUMP.

"Arrived on site for right rear burner not working. Vacant apt. Under construction, tested and confirmed right rear element not working. Removed cooktop. Element and wires check ok. Removed back panel. Found connector to the infinite switch for right rear burner was not properly connected. Corrected and tested. Working as designes. Call complete. No parts."

Arrived onsite for dishwasher making noise. I found the rubber pads to be causing the noise. I was not sent the pads and they need to be ordered. Ordering WP8268961 Pads x2. RS for 05-29-2025 customer would like sooner if possible.; ordrng 2 WP8268961 (Pads)s

WED8127LC2 Arrived on site from previous visit to install part. Installed drum then i tested product is working as its designed no nosies.

"Arrived on site for broken door switch. Upon arrival, inspected unit and found RC switch is broken. Replaced switch W11123941. Test unit and is operating as designed. Job complete"

"Arrived on site to test unit for no ice production, tested unit found failed ice maker, replaced and tested, unit is now running as designed no leaks detected job complete installed W10873791"

Arrived on site to replace damaged handle. Replaced handle job complete

"1730Arrived on site for noise complaint. Per customer refrigerator made a loud siren noise for about 4 min then stopped,at time of visit unit running no odd nose,ran diagnostic tested all fans and compressor unable to recreate any odd noise,changed defrost setting to basic."

"Arrived on site with parts ordered. Customer states the unit is not spraying water again since last visit. Ran diagnostics and found F7e1. My testing shows the dispenser and the float switch to be working, error is for the heater.. heater is not working because wash pump is getting stuck. Replaced motor assembly. Verified operation. Call complete."

Arrived on site for unit not displaying or powering on. Turn3d burner on indicator would come on but burner won't heat. Tried bake display wouldn't come on. Checked voltage and found terminal block blown took pictures. Unit will need new terminal block ordering part office to reschedule ; ordrng 1 WPW10245259 (Terminal block)

Arrived on site to test unit for not draining. Found drain pump receiving voyage but not engaging. Removed water from tub and removed drain pump. Found a good chain necklace caught is pump preventing it from engaging. Replaced pump(W11388437) and control(W11399437). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for no power. Customer stated he turned power off and recently turned power back on and had been working as designed. Customer denied service at this time. If any work is needed in what would recommend 2men as units are stacked. No service provided. No fee collected.

Arrived on site to repair sealed system issue. Found unit working as designed on arrival. Compressor running and pulling .9amps. Ideal frost pattern built up on evap. Temps correct in both compartments. Found FC rails were preventing FC door from closing properly also found FC light not engaging. Ordering parts pertaining to current issues and advised customer to monitor current cooling issues and to leave unit plugged in even if unit fails. Office to reschedule. ; ordrng 1 WPW10330991 (LH bracket) and 1 WPW10330993 (RH bracket) and 1 W11396033 (Light switch) and 1 W11602886 (LED module)

Arrived on site to replace all 4 knobs. Job complete

Arrived on site for f7 e1 error code. Ran diagnostics checked for error codes f7 e1 displayed 4 times cleared error codes and ran text cycle. Capacitor would not engage power to motor. Unit will need new Capacitor. Ordering part office to reschedule ; ordrng 1 W11395618 (Capacitor)

"Arrived on site to test unit for not starting, explained to customer that unit is out of warranty, she stated that it was bought less ago, advised her to provide the proof and reschedule no service provided no fee collected"