We serviced a
MAYTAG DRYER
Model MED6230HW3
Near San Marcos, TX 78666
Joe Z
Job Details: 07/27/2023
Arrived on site for not tumbling. Upon arrival test unit and motor is not energizing. Test polarity and is correct. Found thermal fuse is blown. Replaced fuse and test unit. Unit is now operating correctly. Ran vent test and unit failed for electric dryers. Advised customer that vent needs to be cleaned to allow for correct airflow. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hutto, TX 78634
Vincent
Job Details: 07/27/2023
Arrived on site for refrigerator inspected unit and work area. I performed a sealed system repair and after finishing the compressor would not come on. I re-diagnosed and found a bad HV control board. After replaced the board unit came back on and its now operating as designed. No leaks where observed during service. Job completed.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waco, TX 76710
Jonathan M
Job Details: 07/27/2023
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the machine has been working for the past week since they called in the service. They advised they didnt know if there was something that they did wrong or if there was an actual issue with the machine so they still wanted me to check it out. Ran the unit through diagnostics and did not find any stored error codes. I ran the unit for an auto test in the unit ran as designed. I checked the suspension and the suspension was good. I did ask the customer what types of clothes they were washing when the unit went off balance. They advised they were running sheets were the unit went off balance and did not finish. I did explain to the customer that off balance issues can cause the unit to shut down prematurely in the cycle. Went over the use and care guide and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Braunfels, TX 78130
Andrey
Job Details: 07/27/2023
"Arrived on site to replace previously diagnosed RC door, inspected door and found it in good condition, customer approved, replaced door, gaskets are sealing good, unit is now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Scott
Job Details: 07/27/2023
"Arrived on site for drying performance . In talking to tenant , the issue is condensation building up in drum and on door of dryer when not in use. Dryer is heating up normally . No error codes . Will tell maintenance dept to make sure exterior vent is closing when not in use . No lint build up at this time . Job complete."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Temple, TX 76501
Jonathan M
Job Details: 07/27/2023
Arrived on site for a microwave that is flashing an F1 E5 (microwave oven inverter error) error code. I tested the door switches and found the door switches were allowing the lights to come on and off. Tested the unit and found the error message pop up within two seconds of starting the microwave. Disassembled the unit and checked all wiring connections. Found all wiring connections good. For the text shaded advisers to replace the inverter so I did. I tested the unit again and the unit begin to heat and operate as designed. Call complete.
We serviced a
JENN-AIR COOKTOP
Model KFGC506JSS05
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/26/2023
"KFGC506JSS05 Arrived to inspect ignition issues. I found the unit had difficulties igniting several burners. I performed adjustments on the affected burners and the issues were resolved. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 07/26/2023
"Arrived on site for not cooling properly. Found evaporator fan not running and ice on bottom of freezer compartment,removed cover found frozen drain and lead not inserted to harness,cleared ice from drain,inserted lead fully to harness fan powered on. Turned off breaker to refrigerator to allow drain to defrost."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near New Braunfels, TX 78130
Andrew
Job Details: 07/26/2023
Arrived on site to test unit for door coming apart on top right hand corner. Found handle price broken. Office to reschedule. ; ordrng 1 W11449263 (Handle assembly) and 2 WPW10200660 (Screw)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/26/2023
"Arrived on site and found customer experienced error code 84. Two weeks ago. Set dishwasher into a diagnostic cycle and did not find any issues or any leaking. Sent a short video to KB/service management. There is no sign of water dripping underneath dishwasher. Started a normal cycle and observed it for another 20 minutes and still did not see any issues. Ask customer to monitor dishwasher further, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Scott
Job Details: 07/26/2023
Arrived on site for lights being out again . Found one led mod in fresh food section and on module in FZ out . Replaced both LEDs . All lights are functioning properly. Customer also needed water filter . Filter 69.80. Collected 75.56 AUTHO A33XN4. Job complete
We serviced a
GE RANGE
Model JBS60RK1SS
Near Harker Heights, TX 76548
Tyler
Job Details: 07/26/2023
Arrived on site for range here front right burner was staying on high setting when set to low after a few minutes of running. Upon arrival confirmed complaint and found inf. Switch failing to adjust temps accurately. Replaced front right inf switch and tested burners. Found range working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Buda, TX 78610
Andrey
Job Details: 07/26/2023
"Arrived on site to test unit for gas leak, gas is on to the unit, walked into home and did not smell any gas, customer stated that they smell it when they unit the oven, tested oven glow igniter is working and safety valve is opening properly, explained to customer that this is just a little residual gas escaping but dissipates after, and unit has not gone through a initial burn off, called safety to document SR#7736911670, unit is running as designed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Mustang Ridge, TX 78610
Andrey
Job Details: 07/26/2023
"Arrived on site to test unit for gas leak, applied bubble solution on all joints and did not find any leak but could smell gas when oven is turned on, broil and bake igniters are taking 4-5 clicks to fire, inspected igniters and found them slightly warped from heat, adjusted igniters and tested, it is now taking 1 click to ignite, customer to monitor and if issue persists then both igniters and DSI board will need to be replaced, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Niederwald, TX 78640
Andrey
Job Details: 07/26/2023
"Arrived on site to test unit for not operating properly, customer stated that it run but occasionally it makes a noise and stops, tested unit found unit running good for the first minute and then the high voltage turns off, like its over heating, recommend replacing capacitor, magnetron, diode, magnetron thermostat and cavity sensor, ordering parts, office to reschedule ; ordrng 1 W10832024 (Magnetron THRMST-FIX) and 1 W11224856 (Cavity sensor) and 1 W11552018 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Matthew
Job Details: 07/26/2023
"Arrived onsite for unit not cooling. Unit in apartment 718. Upon arrival unit was unplugged. Powered unit and unit started running. Compressor is running and unit is building frost pattern. Moved unit and found water underneath unit. Notified maintenance of water under unit. Appears unit was defrosted and ice thawed and overflowed drip tray. Appears unit is having Defrost issues. Ordering control, UI and thermistor . Office to reschedule.; ordrng 1 W11650660 (Heater) and 1 W11518204 (UI) and 1 WPW10384183 (Defrost sensor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78745
Matthew
Job Details: 07/26/2023
Arrived onsite for unit leaking. Upon arrival inspected unit. Customer had water turned off. Removed kick plate for inspection. Turned water supply on and unit began Leaking from inlet valve. Will need to order and replace Valve. Office to reschedule. Customer will need last appointment of the day.; ordrng 1 W11662359 (Inlet Val)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78748
Matthew
Job Details: 07/26/2023
"Arrived onsite for unit not drying dishes as well as tub and rack components molding. Upon arrival inspected unit. Found areas of the unit with mold growth and other deposits. Ran diagnostics and found no heat error. Ran test and confirmed heater not energizing. Found heater failed. Replaced heater and tested. Heater is now energizing. Customer has been diligent on maintenance but does not seem to remedy the mold growth. Instructed customer on rinse aid, vinegar wash (or dishwasher cleaner), also leaving the door open to air dry tub. Also notified customer that there may be issues with hard water. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Marble Falls, TX 78654
Maurice R
Job Details: 07/26/2023
Arrived onsite for cooktop sparking. I informed the customer that it sparks on all them when you push any of the knobs. I explained how the unit works to the customer. No gas detected during inspection.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78681
Gerry C
Job Details: 07/26/2023
WDT710PAHZ1 GP arrived on site to inspect E2F2 error code. Inspected the unit and validated the error code. Elected to replace the ui and main control. Tested the unit and it is working as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 07/26/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer bouncing around. Tested unit and will need a new basket due to the service pointer #W11684122 If the basket does not have a QR code, replace the basket.; ordrng 1 W11172199 (Basket) and 1 W11210992 (Top panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 07/26/2023
"Arrived on site for washer, inspected unit and work area. Customers customers complaint was unit making noises. Tilted unit backwards and found cam had came lose. I tighten up the nut and installed new belt and actuator. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78717
Gerry C
Job Details: 07/26/2023
"WRV986FDEM01 HP GP arrived on site to inspect freezer not being cold enough. Temperature reads FC=12, condenser=86, evaporator =9. Customer states that since the compressor was replaced the refrigerator ice maker never performed as it did prior to the initial compressor going bad. Determined that the customer will need a new sealed system repair. Please allow 2 hours for sealed system repair. No water leaks observed during service.; ordrng 1 2HRS (Sealed system)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Lou
Job Details: 07/26/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the FC ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset the controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Joe Z
Job Details: 07/26/2023
Arrived on site for unit not draining. Upon arrival test unit . Drain pump is receiving voltage just not operating. Need to replace pump. Replaced drain pump W10876537. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78758
Kimo
Job Details: 07/26/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new harness and surface burner and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Del Valle, TX 78617
Joe Z
Job Details: 07/26/2023
Arrived on site with 2nd man. Removed stacked unit from closet. Lowered dryer from washer. Replaced pump. Test unit and unit is operating as designed. No noise coming from unit. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Harker Heights, TX 76548
Tyler
Job Details: 07/26/2023
Arrived on site for microwave making a loud noise. Upon arrival confirmed failure and found right side of outter panel warpped and vibrating against unit when mag was turned on. Used sound pads W11113654(1x) to dampen vibration and reshaped side panel. Found noise removed and u it working as designed. Call complete ; ordrng 1 W11113654 (Sound pad)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Harker Heights, TX 76548
Tyler
Job Details: 07/26/2023
Arrived on site for upper oven door not shutting. Upon arrival confirmed failure and found upper left side of upper oven door rubbing against trim on left side of oven. Found left side trim warpped and tried to reshape panel to not rub. Found trim needs to be replaced to allow door to shut properly. Found trim also missing a screw on upper left side. Office to reschedule once availability of parts is known.; ordrng 1 W11235460 (Trim left) and 1 W11602623 (Screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Marion, TX 78124
Andrew
Job Details: 07/26/2023
Arrived on site to test unit for not cooling properly. Found evap did not have frost beyond top two coils. Recommend evap replacement for potential restriction. Needing 2hrs and SS tech on return visit. No lock rings needed. Unit is R600a. Office to reschedule. ; ordrng 1 W11598434 (Evap) and 1 W11574734 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Buda, TX 78610
Andrey
Job Details: 07/26/2023
"Arrived on site to replace previously diagnosed UI, replaced and ran unit through diagnostics cycle, all components are running good, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
Gerry C
Job Details: 07/26/2023
WRX988SIBM03 GP arrived on site to inspect refrigerator ice maker and interior lights not working. Temperatures in the unit read FC=-4 RC=37 well within operating range. Found that the lights in the RC and FC were not on. Customer stated they have had this problem since last repair. Customer also mentioned ice buildup in FC. Removed the top panel in the RC and found the harness wires for the lights and ice maker were unplugged. Plugged them in and tested and the unit is working as designed with no leaks observed. Checked FC and found the customer had items blocking the door from closing all the way. Advised them against it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Waco, TX 76712
Jonathan M
Job Details: 07/26/2023
"Arrived on site for a refrigerator that has lights out in the refrigerator section. Inspected unit and work area. Found the side, lights flickering but the top lights solid. Replaced one of the modules on the left side wall and found the unit eliminating and working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Andice, TX 78628
Lou
Job Details: 07/26/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed the replaced the compressor, UV dye drier, access valve and evaporator and vacuumed the system. Pressures held good. I installed 68g of R600 refrigerant and monitored the unit. Unit is beginning to cool and has a good frost pattern on the evaporator. No water leaks observed during service, job completed. Vacant home and no one available to sign for receipt."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Maurice R
Job Details: 07/26/2023
Arrived onsite for burner not igniting properly. On inspection the left front burn took several seconds to ignite. Adjust the burner to ignite on the right side of the burner. The burner now ignites in 1 to 2 seconds. The unit is operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Jonathan M
Job Details: 07/26/2023
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised they had the unit unplugged by the week and a half ago since the unit wasnt cooling properly. Found the temperatures in both sides at room temperature. The customer had this unit in the garage. Found the compressor kick on and pull proper amperage. Did advise the customer that because she didnt leave the unit in a field state, there would not be a whole lot that I would be able to check on this unit at this time. Spoke to CS and was advised to reschedule the customer to 7/28 for diagnosis. We advised the customer to keep the unit plugged in until then, so we can figure out whats going on with the unit.; ordrng 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Austin, TX 78737
Luis
Job Details: 07/26/2023
"Arrived on site. Found water not drain from external drain pump,diagnosed defective pump,replaced pump ran water through pump water draining correctly"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78750
Paul
Job Details: 07/26/2023
Arrived onsite for a dishwasher that is non responsive. I found the issue was the normal button was not functioning again. I found the voltage at 120VAC and I checked the polarity. I reseated the console molex in the control and the normal button started working again. I changed the control and tested the unit. All is functioning as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Georgetown, TX 78626
David Z
Job Details: 07/26/2023
"Arrived on site to follow up on washer that was throwing ERR and not properly running cycles. I removed the lid and replaced the pressure switch. As I was replacing the console and control, I found the cabinet of the unit is rusting out on the bottom left. I found rust on cabinet and also on lid. The rust on the bottom left of the cabinet is going to cause the unit to crumple when it gets worse, and likely result in the basket banging around/failing. Found the source of the water and rust to be a leaking housing on the top of the box. This was not noticeable until the unit was pulled out and disassembled. Attached pictures. Contacted claims to request autho, due to cost of repair being incredibly high due to needing 2 technicians, new cabinet and lid, and electronics to fully resolve. Ordering necessary parts and requesting autho to proceed.; ordrng 1 W11352996 (Cabinet) and 4 W10888529 (Leveling Feet)s and 1 W11524103 (Housing) and 1 WPW10460693 (Lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78754
Vincent
Job Details: 07/26/2023
"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was leaking water and not cooling properly. I found that the defrost drain is clogged and will need to be fully defrosted by tenant. I will also return with Technical Service Pointer #: W10916291A parts to be installed. There was leaks observed during service. Reschedule for 08/02/23.; ordrng 1 W10916494 (Service kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS00
Near Georgetown, TX 78628
Lou
Job Details: 07/26/2023
"Arrived on site to inspect ice machine not making good ice. Upon further inspection, the customer advised they had another company service the unit and was to,d the unit needed an evaporator. Upon my arrival, the customer said the unit had been on for approximately 45 mins. I found frost on the evaporator and the fill tube filling the reservoir but the flow of water from the fill tube was very slow (photo). I removed and replaced the valve and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78759
Kimo
Job Details: 07/26/2023
Arrived onsite for a refrigerator with LEDs out in both sections. Upon arrival I found this to be true. I followed Special Project #: S84638 and replaced all led models and found unit operating as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Austin, TX 78752
Kimo
Job Details: 07/26/2023
"Arrived onsite to replace the front glass on a rang oven but the new one was damaged in box, I am ordering another front glass and having the office reschedule return. ; ordrng 1 WPW10634271 (GLASS-DOOR)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78724
Matthew
Job Details: 07/26/2023
Arrived onsite for unit not powering on. Upon arrival inspected unit. Found no supply voltage. Inspected and found switch controlling voltage was off. Flipped switch and unit powered on. Tested and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Smithville, TX 78957
Joe Z
Job Details: 07/26/2023
Arrived on site for leaking during rinse cycle. Upon arrival removed lid top. Found sock blocking water flow on tub ring. Removed sock test unit on force rinse. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Joe Z
Job Details: 07/26/2023
"Arrived on site for blower not operating correctly. Upon arrival,test unit and blower is operating, just not venting. Lowered unit from cabinet and found damper is not installed correct. Reinstalled damper and test unit. Unit is now operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Nolanville, TX 76559
Tyler
Job Details: 07/26/2023
Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed failure and installed ice maker. Found unit automatically running as designed once power was restored. No leaks present. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Marble Falls, TX 78654
Maurice R
Job Details: 07/26/2023
"Arrived onsite for previously diagnosed parts. Installed the new freezer bin, tested it, the freezer shuts correctly and makes a good seal. No water detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near New Braunfels, TX 78130
Andrew
Job Details: 07/26/2023
"Arrived on site to test unit for no ice production. Found ice maker not responding. Found no signs of damaged door harness. Replaced faulty icemaker, unit completed harvest with no issues. Unit filled properly. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Pflugerville, TX 78660
Vincent
Job Details: 07/26/2023
"Arrived on site for wall oven, inspected unit and work area. Customers complaint was oven door would not close all the way. Inspected and confirmed the issue and found that the receivers and hinges needed to be replaced. I replaced parts needed and tested. Unit is now operating as designed. Job completed."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Bastrop, TX 78602
Joe Z
Job Details: 07/26/2023
Arrived on site for motor making humming sound. Upon arrival test unit and motor just hums. Found that turning drum by hand allows motor to operate. Need to replace motor. Replaced motor W11364931. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Austin, TX 78746
Kimo
Job Details: 07/26/2023
Arrived onsite for a DW that will not wash dishes on the top rack upstairs in I found F6e1 (low or not water in unit)code stored upstairs inspection I found that the water flow was very weak. I adjusted the water flow by turning up the water at the water inlet valve under the sink and tested the unit and found the unit operating as directed no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Vincent
Job Details: 07/26/2023
Arrived on site to install parts. I advised the office to inform maintenance or tenants to defrost the refrigerator for 32 hrs and allow 24hrs to cool. No leaks where observed during service. ; ordrng 1 W10916494 (Service kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Austin, TX 78704
Matthew
Job Details: 07/26/2023
"Arrived onsite for inspection with clear door to identify source of leak. Ran diagnostics and found stored error code 6/1, 8/1, 3/4(not listed). Ran test and lower spray arm is free spinning but upper spray arm has low flow and not turning properly. Looks to be either a broken upper spray arm or a weak motor. Returning with spray arms. Customer requesting first call on Aug. 2nd. First call of the day. ; ordrng 1 WPW10448645 (Upper spray arm) and 1 WPW10327455 (Third level) and 1 W10622462 (Tall zone manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Harker Heights, TX 76548
Tyler
Job Details: 07/26/2023
"Arrived on site for refrigerator not making ice/not cooling properly. Upon arrival confirmed complaint and found temps in fc at 39 degrees. Found amp draw to compressor at 0.5 amps as well as no heat transference from condenser coil or drier but compressor was over heated. Inspected evap coil and found very little moister/ice build up on 10% of the coil while te rest of dryer and warm. Informed customer of sealed system failure and will need office to reschedule once availability of parts is known. Ordering W11580057 compressor, W11546692 evap coil, WPW10143759 uv drier, W10913906 access valve. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap coil) and 1 R600 (R600) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78717
Gerry C
Job Details: 07/26/2023
"KDFM404KPS0 GP arrived on site to inspect dishwasher stuck in cycle of turning on and off. Inspected the unit and found the following error codes F8E4 (float switch open/overfill) F10E2 (vent wax motor) F8E2 (fill valve electrical problem). Found the drip pan not mounted and found water inside of the overflow, drain loop placed just at the bottom of the sink. Based on the color of the water its possible that the sink has been back flowing into the dishwasher. No mounting screws were found upon arrival. Unit was also not properly leveled. Corrected these issues and tested the unit and its is operating as designed with no water leaks observed during service."
We serviced a
JENN-AIR RANGE
Model JDS1750EP0
Near New Braunfels, TX 78132
Andrew
Job Details: 07/26/2023
Arrived on site to test unit for buttons not working on console. Found the 4 and 7 were not responding properly. Ran diagnostics with no issues. No stored error codes. Recommend console and display replacement. Needing autho and office to reschedule. ; ordrng 1 W10803488 (Control) and 1 W11179272 (Display)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Rogers, TX 76569
Jonathan M
Job Details: 07/26/2023
"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Ran unit through diagnostics and found that the water would fill inside the unit, but would not actually recirculate. Went to remove the wash motor and found that evidence of water leaking from the heater. Got authorization for both the washer motor and heater replacement. Replaced both parts and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Lou
Job Details: 07/26/2023
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the cuetomer is not using rinse aid (photo). I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. While testing, I checked amp draw to the components of the unit and found the element is providing 7-9amps during wash and drying cycles during diagnostics (photo). Once testing was complete, I demonstrated to my customer that the element is heating by pouring some water onto the element and it sizzled and produced steam. I contacted techline and spoke to Jonathan and advised of the complaint and my findings. Jonathan recommended advising the customer of rinse aid and use and care and provided SR#7736945709. I made recommendations for use and care, as well as, detergent and rinse aid use to my customer. Unit is operating as designed. No repairs needed at this time and no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/26/2023
"Arrived on site and found customer experience sparking from infinite switch. Found left rear infinite switch has burned out no other issues. Replaced it and all burners are working properly. If cooktop hot light on control board does not go away on its own will need to bring back remaining three infinite switches and control board, job complete 7736889031"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78726
Paul
Job Details: 07/26/2023
Arrived onsite for a washer with temperature issues. I found the machine water hoses connected correctly per code but the customers supply lines were backwards. I switched the hoses at the machine and the machine is working as designed now. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78628
Lou
Job Details: 07/26/2023
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is coming from inside the unit and will happen when opening the RC doors. I placed the unit in diagnostics and tested the damper in test 3 and immediately the unit began to make the noise and the customer identified the noise as the same one theyve been hearing. I advised the customer that its the damper and described the dampers functions. I tested the unit in diagnostics and found no further issues. I am ordering the damper and scheduled return service for 08/02/23. No water leaks observed during service.; schdld next appmnt for 8/2 WED !"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Seguin, TX 78155
Andrew
Job Details: 07/26/2023
Arrived on site to test unit for leaking. Found whole unit leaning forward and left side down about 1/2. Leveled unit and ran diagnostics with no issues. No leaks detected. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Austin, TX 78737
Kevin
Job Details: 07/26/2023
Arrived on site and customers actual experience is water leaking on floor and breaker tripped. My name stole dishwasher to observe it while running and found water is leaking from motor assembly it pours on the ground too quickly to see Exactly where Ill just bring back entire motor assembly. Also sound blanket is missing well bring that back as well.; ordrng 1 W11416363 (Sump and motor) and 1 W11553445 (Sound blanket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Seguin, TX 78155
Andrew
Job Details: 07/26/2023
Arrived on site to test unit for RC getting too cold and freezing items. Found thermistor by damper not connected. Secured connection and unit completed all functions in diagnostics. Advised customer to monitor and if issue persists recommend damper and thermistor replacement. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78750
Paul
Job Details: 07/26/2023
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the third rack nuts and the caps. I tested the machine and there were no water leaks present at the time of service. Call complete.; ordrng 1 W11573757 (Tub plug) and 1 C-note (Parts is to be given to MS to mail to the customer)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Leander, TX 78645
Maurice R
Job Details: 07/26/2023
"Arrived onsite for oven making a load noise in convection mode. When the temperature hit 425? the noise appeared. Installed new motor and heated the unit to 425? the noise was not there until I open and closed the door. Order the convection fan cover and another motor. The unit could not be worked on in the upper oven because of the heat. The blade in the oven needs to be replaced for it is tested due to how long it takes to,cool the oven down to safely working on the convection fan in the oven. ; ordrng 1 W10860984 (Fan motor) and 1 W11234761 (Convection fan cover)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MB0
Near Waco, TX 76705
Jonathan M
Job Details: 07/26/2023
"Arrived on site for a range that is not heating inside the oven. Inspected unit and work area. Did confirm the customers complaint and found that the igniter would glow, but that the gas valve was never turned on. Check the amp draw off of the igniter, and found it week. Replaced the glow igniter and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76707
Jonathan M
Job Details: 07/26/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the defrost heater in Thermistor and tested the unit. Im gonna begin to work and operate as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78703
Scott
Job Details: 07/26/2023
"Arrived on site for ice machine shutting off and turning on bye itself . Ran diagnostics,unit powered off . Removed unit from cabinet and found power cord was pinched under unit and has sever pinches . Replaced external pump with cord . Ran diagnostics all checked normal. No water leaks detected at this time. Called safety . Same reference number 7736886683. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Spicewood, TX 78669
Luis
Job Details: 07/26/2023
"Arrived on site for not making ice. Ran diagnostics diagnosed a defective recirculating pump replaced pump ran diagnostics all test passed good water flow,water circulating over plate compressor powered on good frost formation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Bee Cave, TX 78738
Luis
Job Details: 07/26/2023
"#0711Arrived on site for temperature issues. Per customer food would freeze with setting at 34 and if setting increased to 37 temp reading on customers thermometer reading 50. Ran diagnostics thermistors passed,checked average temp reading at 35 changed defrost setting to basic advised customer if they want to measure actual temp reading to check water temp with a glass placed in fresh food section after 24 hrs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76501
Jonathan M
Job Details: 07/26/2023
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. But the unit had been unplugged. The customer advised that he unplug the unit on Sunday morning because the unit had stopped cooling on Thursday and it continue to climb and spoiled his food. He unplugged it because he didnt see a point in keeping the unit plugged in. Found the compressor and evaporator fans kick on immediately as unplug the Internet. Took a nap draw after compressor and found pulling .925 A. I checked resistance through the heater and found the heater within range. Spoke to JC and was advised that because the unit was unplugged, we could not determine if there was an issue with a Control or if it was a defrost issue. He also advised that it may have caused a small leak at the evaporator the first time that the unit frosted up. I was advised to have the customer keep the unit plugged in and reschedule the customer to 7/31; schdld next appmnt for 7/31 MON PM"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS05
Near Austin, TX 78730
Paul
Job Details: 07/26/2023
Arrived onsite for a refrigerator leaking. The customer showed me where water was leaking at the rear of the RC evaporator cover and running down the liner. I found a piece of brown masking tape had fell in the drain trough causing water to dam up and freeze then divert the water to the rear of the cover and leak. I removed the tape and cleared the ice. The unit will drain correctly now. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/26/2023
Arrived on site for refrigerator not making ice upon arrival confirmed complaint and found during ice maker harvest that unit wasnt filling with water. After further testing I found ice maker valve had stopped opening up. Replaced valve and found ice maker working as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Mustang Ridge, TX 78610
Andrey
Job Details: 07/26/2023
"Arrived on site to test unit for excessive shaking, tested unit found multiple dents in unit and wall do to excessive vibration of unit unit is leveled properly per service pointer inspected basket and did not find a barcode, will need to replace basket and suspension on return visit, ordering basket, office to reschedule ; ordrng 1 W11172199 (Basket)"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Liberty Hill, TX 78642
Lou
Job Details: 07/26/2023
"Arrived on site to inspect cooktop gas leak. Upon further inspection, I found the gas source turned off and turned it on. I removed the drawers below the unit to expose the gas line and regulator and immediately smelled the gas odor. I tested the unit and all burners are operating as designed. I removed the knobs and listened/smelled for gas leaks and found none. Using my liquid gas leak detector, I tested the gas line and found the gas line connector at the coupling to the regulator was not tightened (photo) and found bubbles coming out on the right side of the connection. I tightened the line and retested with my leak detector and found no further leaks. I advised the builder of my findings. I contacted Whirlpool Safety and spoke to Lashonda and advised of my findings. She advised notes have been documented to SR#7736909080. No gas leaks detected at the end of service, job completed."
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78701
Scott
Job Details: 07/26/2023
"Arrived on site ,replaced door . Adjusted gaskets . Job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Austin, TX 78738
Kevin
Job Details: 07/26/2023
Arrived on site and inspected vent hood and found blower motor will not turn on. Replaced user interface buttons and this had no positive effect. Attempted to inspect upper assembly and found chimney is riveted in place Builder/installer did not use the screws like they are supposed to. Also top rivets are approximately 10 feet off the ground And not reachable. Vent hood is inaccessible and no further diagnosis can be done. Homeowner contacted builder but they did not answer the phone. Job complete
We serviced a
GE WASHER
Model GTW465ASN2WW
Near Austin, TX 78717
Kimo
Job Details: 07/26/2023
"Arrived onsite to install previously diagnosed pats. Upon arrival I installed the new gearcase,belt and pulley. And tested the unit and found unit operating as designed no leaks. Office to contact PLEASE CALL CHRIS @ 512-828-0555 to collect the balance as I could not due to the appointment office being closed by the time I was finished with the repair."
We serviced a
MAYTAG WASHER
Model MVW6200KWO
Near Austin, TX 78754
Vincent
Job Details: 07/26/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not working. The washer was on standby and not responsive. I will order the control board, Ui and the latch if needed. I rescheduled the customer to return on 08/02/23. No leaks where observed during service. ; ordrng 1 W11481108 (Control) and 1 W11481116 (UI control) and 1 W11394572 (Latch)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Cedar Creek, TX 78612
Joe Z
Job Details: 07/26/2023
"Arrived on site for not cooling in both sections. Upon arrival, inspected unit and is just slightly cool. In both cabinets. Test compressor and is operating but only pulling .31 amps. Removed evaporator cover and found only a small amount of frost on top corner of Evaporator. Need to have sealed system repair. This is a R600 system. Ordering compressor, Uv drier, access valve, R600 kit, and nitrogen. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hrweigh (2 hr weigh)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Park, TX 78613
Gerry C
Job Details: 07/26/2023
"WED4815EW1 Arrived to inspect failure to spin. I found the basket was leaning to the inner left of the chassis and corrected via leveling legs. I calibrated the unit and advised the customer on detergent usage. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Joe Z
Job Details: 07/25/2023
"Arrived on site for not powering. On. Upon arrival, inspected unit and connection from cord to wall supply is not connected. Secured connection and test unit. All cooktop burners operate correct. Test oven by preheating to 350. Unit is operating as designed . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Austin, TX 78747
Joe Z
Job Details: 07/25/2023
Arrived on site for possibly leaking gas. Upon arrival inspected and used electronic sniffer to search for gas leak. Cannot detect leak. Test all burner and all burners ignite and operate correctly. Cannot duplicate the issue. Job complete . Contacted Lisa from SAFTEY team let them know there was no gas leak or ignition issue found. Ref# 7736916810. Job complete
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Buda, TX 78610
Joe Z
Job Details: 07/25/2023
Arrived on site for not heating. Upon arrival ran vent test and failed. Rand timed dry and heater not energizing. Test polarity and is good. Found element has fracture. Need to replace element. Replaced element and test unit and is oper as designed. Advised customer to have vent cleaned. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Joe Z
Job Details: 07/25/2023
"Arrived on site for over heats console. Upon arrival ran diagnostics and got Error code F2-E1, shorted keypad. Preheated oven to 350. Unit began heating and reached 391 with thermocouple . Unit began cycling. Cooled to 325, then raised to 370, average 347.5. Unit is heat cycling correctly. Advised customer that the heat on console is due to oven venting directly under console. Ordering control . Office to reschedule ; ordrng 1 W11620481 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Kyle, TX 78640
Joe Z
Job Details: 07/25/2023
Arrived on site for unit not operating. Upon arrival ran diagnostics and got F5-E3 lid will not lock or unlock. Ran quick cycle and latch only clicks continuously ; ordrng 1 W11513248 (Latch)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Buda, TX 78610
Joe Z
Job Details: 07/25/2023
"Arrived on site for making thumping sound during rinse cycle. Upon arrival ran an EXPRESS wash. Unit fills and washes correctly. Unit starts making thumping sound once top third level spray arm engages. Contacted techline for assistance. Explained to tech findings. Tech determined that the 3rd level spray arm is too loose and water pressure is causing the arm to raise up and down causing thumping sound. Tech recommended replacing 3rd row spray arm, retainer and feed tube. Tech gave SR# 7736934409. Office to reschedule ; ordrng 1 W11507999 (Feed tube) and 1 W11590538 (Retainer) and 1 W11573766 (3rd level spray arm)"
We serviced a
JENN-AIR FREEZER
Model JUCFP242HL11
Near Austin, TX 78739
Kevin
Job Details: 07/25/2023
"Arrived on site and found no ice production, insured icemaker is turned on at control panel. Spoke with Techline is unit does not have a test for running the icemaker. Tech line recommended replacing icemaker, job complete. 7736941257"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Austin, TX 78749
Kevin
Job Details: 07/25/2023
"Arrived on site and inspected range and found control panel start button is unresponsive. Replaced console and display and range is now working properly, job complete"
We serviced a
KITCHENAID VENTHOOD
Model KXD4636YSS7
Near Austin, TX 78739
Kevin
Job Details: 07/25/2023
"Arrived on site and disassembled vent hood for repair and found motor assembly does not match original, New motor assembly composition is 180? different from original. It will not work correctly. Turned it over to parts research; ordrng 1 Correctmotorassembly (Not W11187731)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS
Near Austin, TX 78737
Kevin
Job Details: 07/25/2023
"Arrived on site and inspected vent hood and found screens will not stay in place. Found tabs are bent and after straightening them they are now staying in place, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78737
Kevin
Job Details: 07/25/2023
"Arrived on site and found home inspector told new homeowner that dishwasher is not completing normal cycles only. Home inspector did not sit and observe a normal cycle for three hours. Ran a diagnostic cycle and there are no error codes and dishwasher is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Kimo
Job Details: 07/25/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new basket and tested the unit and found unit operating as designed
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite for a dryer that has a damaged timer and knob. Upon arrival I found this to be true. I replaced the both of them and tested the unit and found units operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite for a DW that is leaking from the right side of the unit. Upon inspection I found that the tub gasket had come loose from the tub. I removed it and made sure that it was not damaged and then reinstalled it making sure that the gasket fit tight into the groove that holds it in the tested the unit and found no leaks this time.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new blower and tested the unit and found that unit operating as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320MOMSO
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite for a rang oven that is not igniting. Upon testing the unit I found that the igniter was showing open. I replace the igniter and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new harness and tested the unit and found unit operating as designed