Service History 161 - Appliance Express

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Lou

Job Details: 08/08/2022

"Arrived on site to inspect wall oven/microwave combo unit leaking warm air from below the oven door. Upon further inspection, the customer advised that there is hot air coming from below the oven door and is warping the drawer under the unit. I researched the owners manual regarding the warming drawer land found that with this particular unit, a warming drawer vent deflector kit must be installed. I am ordering the kit and scheduled return service for 08/13/22. ; ordrng 1 W10536339 (Warming drawer kit)"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Driftwood, TX 78619

Andrew

Job Details: 08/08/2022

"Arrived on site to test unit for smoking. Found control relays were burnt. Attempted to put unit into diagnostics it no functions engaging. Verified control receiving proper voltage but not engaging. Recommend replacing latch, drain pump and control. Spoke with safety team and got coverage Autho:M13T9O0WPL1. Control ordered but not received yet. Ordering new control to highlight part we waiting for. Office to reschedule. SR#7734236380; ordrng 1 W11419171 (Control)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hutto, TX 78634

Kimo

Job Details: 08/08/2022

"Arrived onsite for dryer that wouldnt heat. Upon arrival I was informed by the cx that they had the outlet/wiring inspected by an electrician and it was found to be good. I check for 240vac and found it stable. Upon further inspection I found that all the thermistors/ fuse and cutoff good. The element itself checked good as well. I che the timer and found it good I checked the temperature switch and found it good. Which points me the the centrifugal switch. I am ordering 1x drive motor, blower wheel and housing. Just in case office to reschedule. ; ordrng 1 279827 (MOTOR-DRVE) and 1 WP694089 (WHEEL) and 1 WP8577230 (HOUSING)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Hutto, TX 78634

Kimo

Job Details: 08/08/2022

"Arrived onsite for a MW that is no longer heating upon inspection I found that the unit had a blower diode and possibly damaged cap and mag. I am ordering the mag,cap,and diode to be replaced together. Office to reschedule ; ordrng 1 W11493408 (Mag) and 1 W11256462 (DIODE) and 1 W11335495 (CAPACTR-MG)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Kyle, TX 78640

Leonardo

Job Details: 08/08/2022

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Will need to replace magnetron cap and diode. Office to reschedule ; ordrng 1 WPW10693025 (Magnetron)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bastrop, TX 78602

Joe Z

Job Details: 08/08/2022

"Arrived onsite for Not Cooling-can hear it running . Upon arrival,inspected unit and found hot in both boxes. Inspected evaporator and is clean with zero frost. Compressor and fan are operating. Compressor is pulling 1.27 amps. Need to order sealed system. SW will be ordering parts for this repair. Office to reschedule ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Cedar Creek, TX 78612

Joe Z

Job Details: 08/08/2022

"Arrived onsite for Water drain did not complete and lid will not open . Upon arrival inspected unit and found broken drain pump wire harness for 3rd time. Contacted Techline for assistance. Tech had me run diagnostics and got error codes F5-E1 lid lock,f9-EE1 long drain, F5-E3 lid lock, Replace suspension, harness wires, and drain pump. Tech recommended replacement of suspension. Ordering suspension and drain pump and bringing back all other parts to complete repair. Washer level feet are correct per last visit diagnostics. Tech reiterated the importance of not overloading the unit with clothes. I spoke to customer about loading. Tech gave SR#7734298890. Office to reschedule ; ordrng 1 W11396717 (Drain pump) and 1 W11396716 (Suspension)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Spicewood, TX 78669

David S

Job Details: 08/08/2022

Arrived on site to install previous diagnose parts. I gained access to the freezer light and replaced it with new. It is now working as designed. I found the fz gasket sent with me was damaged in the box. I am ordering another fz gasket. The office will reschedule.; ordrng 2 W10407216 (Fz gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Spicewood, TX 78669

David S

Job Details: 08/08/2022

"Arrived on site for ice maker not producing any ice. I inspected the unit and work area. I jumped the ice maker and found it stuck. I removed the ice maker and cleared the ice. I reinstalled the ice maker and jumped it, I found it cycling but not filling with water. I found the fill tube clear. I am ordering the icemaker and valve to complete the repair. The office will reschedule.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Austin, TX 78732

David S

Job Details: 08/08/2022

Arrived on site for washer not filling with water properly. I inspected the unit and work area I found fault codes F0e3 over load f0e5 off balance. I tested the water pressure sensor in diagnostics and found it reading properly. I tested the tachometer in diagnostics and found it not registering a spin speed manually. I gained access to the rotor stator and found the wiring intact and the slider in good condition. The unit will need a new control to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11195971 (Stator) and 1 W11568984 (Harness)

We serviced a

JENN-AIR RANGE

Model JGCP436HL00

Near Lakeway, TX 78738

Leonardo

Job Details: 08/08/2022

Arrived on site to test unit for left front burner continues to leak gas as you turn valve off. Will need to order new manifold office to reschedule ; ordrng 1 W11338090 (Manifold for LF and LR)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78739

Leonardo

Job Details: 08/08/2022

Arrived on site to replace console and control board. Opened console and its only the console no ui board. Ordered assembly but only got console. Ordering new ui board office to reschedule ; ordrng 1 W11414079 (Ui board)

We serviced a

WHIRLPOOL RANGE

Model KFDC500JSS01

Near Austin, TX 78749

Leonardo

Job Details: 08/08/2022

Arrived on site to test unit for left front burner not igniting correctly. Test unit and found burner cap loose and missing gasket between burner head and screws are stripped not allowing gas to sit correctly to ignite. Ordering new burner head office to reschedule. LC only ; ordrng 1 W11344539 (Left front burner head) and 1 Lconly (Lc only)

We serviced a

WHIRLPOOL DRYER

Model WGD7120HW0

Near San Marcos, TX 78666

Andrey

Job Details: 08/08/2022

"Arrived on site to test unit for no heat, tested unit found cutoff and fuse are good, replaced control, unit is now heating but on timed dry, but not in sensor mode, will need moisture sensor harness and thermistor to fix issue, ordering parts office to reschedule ; ordrng 1 WPW10298258 (Moisture sensor harness) and 1 WP8577274 (Thermistor) and 2 WP3387223 (Sensor electrode)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78725

Joe Z

Job Details: 08/08/2022

"Arrived onsite for Not Cooling - Both Sections - Side by Side Refrigerator . Upon arrival inspected unit and found evaporator completely covered in ice.. ran diagnostics and Defrost sensor failed . Also forced heater, but heater would not energize. Need to replace bimetal. ordering heater, control, harness, and UI to ensure a good repair. Talked to customer about thawing out unit with door unit and running towels on floor around unit prior to our return. Office to reschedule.; ordrng 1 W11546981 (Heater) and 1 W11581973 (Harness) and 1 W11518204 (UI) and 1 W11566851 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lakeway, TX 78734

Luis

Job Details: 08/08/2022

"Arrived on site. Tested water dispenser good found freezer at 38?,removed evaporator cover found no frost on evaporator uploaded pictures. Diagnosed either a leak in the system of defective compressor,ordering a new compressor and evaporator,unit will need 3 hrs for repairs. ; ordrng 1 W11546692 (Evaporator) and 1 W11504449 (Evap coupler) and 1 W11506619 (Evap coupler) and 1 W11506619 (Compressor coupler) and 1 W11504431 (Compressor coupler) and 1 W11504415 (Compressor coupler) and 1 W11580057 (Compressor) and 1 W11109499 (Drier) and 1 W11504433 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 w10843121 (Non uv drier) and 1 W11506635 (Access valve) and 1 Lockringkit (Lockring kit) and 1 R600a (R600a)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78746

Luis

Job Details: 08/08/2022

"1015Arrived on site. Replaced both fresh food doors,same issue left side upper section of door sticks further out then right side door. Called tech support will need to added sealer in gasket. Will need to return due to damaged uiSR#7733650153; ordrng 1 W11574767 (Ui) and 1 212643 (Sealer)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Harker Heights, TX 76548

David Z

Job Details: 08/08/2022

"Arrived on site to diagnose refrigerator that was not cooling. On arrival examined unit and found the evaporator cover had half an inch of ice and frost on it. Unit is not defrosting at all and has a massive ice buildup. Customer advised the unit has to be defrosted before further diagnosis can be done on the freezer compartment. Ordering harness, defrost heated and control to resolve. Office to schedule DZO when parts arrive. ; ordrng 1 W11546681 (Evap Harness) and 1 W11546981 (Defrost Heater) and 1 W11546609 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Temple, TX 76502

Tyler

Job Details: 08/08/2022

Arrived on site for refrigerator still causing moisture on FC gasket. Upon arrival found no signs of leaks anywhere causing the failure and call Tech line and spoke with Sterling sr#7734108491. Techline advise that they have a kit they are putting together and they will contact us when its is ready in order to order it for repairs before rescheduling; ordrng 1 Cnote (Dont reschedule until were contacted by techline for correct kit needed)

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3064XS00

Near Austin, TX 78723

Scott

Job Details: 08/08/2022

"Arrived on site for cook top continuously sparking when not in use . Removed top, checked harness and switches . No shorts or burns found . Repositioned switches . Tested unit and all is checking normal. No longer sparking when in use . May have been some moisture had gotten down but since has dried up. Couldnt duplicate error at this time . no gas leaks detected. Called safety ( same ref number) . No recommended repairs at this time . Job complete ; ordrng 1 WPW10286646 (Switch harnes)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Troy, TX 76579

Jonathan M

Job Details: 08/08/2022

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirm the customers complaint and removed the dishwasher from the wall. Found that the inlet waterline had bent and kinked on the copper hose. The customer advised that they wanted that fixed due to That happening upon the reinstallation of the dishwasher. Spoke to CS and was advised we would go ahead and replace the inlet waterline. Was advised to speak to JC for instructions. Spoke to JC and was advised that he would order the inlet hose, and fittings for the dishwasher. He advised to go ahead and put them on for tomorrow. The office will need to contact the customer about timeframe due to quick turnaround.; schdld next appmnt for 8/9 TUE !"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78726

David S

Job Details: 08/06/2022

Arrived on site for top rack adjuster being broken. I inspected the unit and confirmed the complaint. I installed the new adjuster. I tested the unit and it is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYW3

Near Georgetown, TX 78633

Lou

Job Details: 08/06/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM3

Near Cedar Park, TX 78613

Kimo

Job Details: 08/06/2022

"Arrived onsite for dishwasher that it not washing the dishwasher and also not drying them when it does run Upon inspection I found that the main harness had burnt up at the control due towater water and corrosion, I also found that the vent was leaking as well and the heater element was showing open.Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Round Rock, TX 78665

Gerry C

Job Details: 08/06/2022

"Arrived to inspect unit not starting and upon service mode entry, I found F2E1, F5E4, F2E1, F2E1 stored in memory. During manual service test, the unit would not lock the lid and I proceeded to automatic test mode for further testing. The unit did not lock or unlock the lid in automatic mode and during the spin and final agitate portion, the movement was not as expected. Motor and gear case area revealed residue from oil that had been flung out from the rotor, on the inner walls of the cabinet and there were signs of the leak in other areas and on the rotor. Manual turning of the rotor was quite stiff and likely causing the unit to be unable to calibrate during automatic test and the cause of the very slow and unexpected movement. The engagement teeth within the rotor were worn as well. The washer will require the gear case, rotor, slider assy and lid lock.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS02

Near Georgetown, TX 78626

Lou

Job Details: 08/06/2022

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=27 degree and the RC=65 degrees. I found frost built up on the FC evap cover. Disassembled the FC section and found the FC evaporator engulfed in frost/ice. I tested the element and its within ohms range. Tested the defrost mode and I got 121V at the element. I tested the bimetal and it was out of range. . I removed and replaced the bimetal harness and tested the unit and it is operating as designed. I recommended that the customer allow the unit to cool for approximately 48 hours before placing items back inside the FC section. No water leaks observed during service, job completed."

We serviced a

KENMORE DISHWASHER

Model 665.13963K013

Near Austin, TX 78759

David S

Job Details: 08/06/2022

Arrived on site to install previous diagnose parts. I gained access to the vent and replaced it and the gasket with new. I reassembled the unit.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78750

David S

Job Details: 08/06/2022

"Arrived on site for washing machine walking. I inspected the unit and work area. I out the unit into diagnostics and found no fault codes. I ran a diagnostics cycle and found it making a clanking noise while spinning. I gained access to the gear case. I found the gear case leaking oil causing the unit not to spin properly. The unit will need a new gearcase, cam, and belt. I spoke to the customer about the repair for the unit. They are going to have Lowes replace the unit. Job complete."

We serviced a

KENMORE DRYER

Model 110.6140231

Near Pflugerville, TX 78660

Gerry C

Job Details: 08/06/2022

Arrived to inspect noise and extended dry times. I found one of the roller wheels seized and installed the repair kit. The noise was remedied and I tested airflow and temperatures. The unit ran hotter than normal and there was little draw at the vent. I advised the CX to have the vent cleaned out to prevent any further issues and long dry times. Operational test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78759

David S

Job Details: 08/06/2022

Arrived on site to install a new heating element. I verified the model and serial number are within range for service pointer W11540964. I installed a new heating element according to the service pointer. I reassembled the unit and tested it. I found it working as designed. Job complete.

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC0FS1

Near Georgetown, TX 78633

Lou

Job Details: 08/06/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the blower wheel begin damaged, I removed and replaced the wheel and tested. Unit is operating as designed. Job completed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Georgetown, TX 78633

Lou

Job Details: 08/06/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the control shorting out, I removed and replaced the board and tested. Unit continues to fail. I found the timer and start switch had been shorted out as well. Replaced both parts and retested and unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78626

Lou

Job Details: 08/06/2022

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit failed to dispense water into the tub. I stopped testing and inspected the valve and found debris in the screen and when I pulled the unit out, I found the water hose was kinked. I removed and replaced the valve and retested and unit is operating as designed. When I pushed the unit back into place, I pulled the water hose through the wall under the sink to remove the kink. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Cedar Park, TX 78613

Kimo

Job Details: 08/06/2022

Arrived onsite to install previously diagnosed part. Upon arrival I installed new cap and tested unit and found unit operating as designed job complete. No leaks

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Cedar Park, TX 78613

Kimo

Job Details: 08/06/2022

Arrived onsite to installed previously diagnosed parts. Upon arrival I installed new tube and tested unit and found unit operating as designed job complete.no leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Round Rock, TX 78665

Gerry C

Job Details: 08/06/2022

"Arrived to perform SP W11540964 - Special Project S17304. I verified the unit had the copper/brass colored washers and removed and replaced the element. I inspected the general area and did not find any signs of leaks. I tested within the TSP guidelines and the unit did not leak. Operational test good, no leaks observed during service."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Pflugerville, TX 78660

Gerry C

Job Details: 08/06/2022

Arrive to inspect power loss. The CX advised me the unit had lost power several times. I inspected the junction block and found the L1 and Neutral connectors very loose and corrected the issue. Further testing revealed the outlet also had connection issues and the CX will repair the outlet. The UI malfunctioned several times and I suspect it was due to the repetitive power loss and will need to be replaced. Please schedule with CXs other service 346690. ; ordrng 1 W11164011 (UI) and 1 Schedulewith346690 (Schedule with 346690)

We serviced a

KITCHENAID RANGE

Model KSGG700EBS1

Near Cedar Park, TX 78613

Kimo

Job Details: 08/06/2022

"Arrived onsite for for range that will not allow use of the oven. Upon inspection I found that the unit had a stored cod for improper wiring and one for internal failure, I checked the harness and found it good at the back. Then I water to customers; ordrng 1 W11034208 (Control)"

We serviced a

MAYTAG MICROWAVE

Model MMV5220FZ2

Near Austin, TX 78750

David S

Job Details: 08/06/2022

"Arrived on site for microwave intermittently heating. I inspected the unit and work area. I tested the microwave several times and could not get it to fail. I gained access to the micro switches and tested them. I found one set intermittently not changing position. I found service pointer W11245251, that provided an updated part number for the switches; ordrng 1 W11244490 (Interlock kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Georgetown, TX 78633

Lou

Job Details: 08/06/2022

"Arrived on site to inspect refrigerator not dispensing water and ice maker not getting water. Upon further inspection, I tested the dispenser and it failed. I removed the water filter and retested and it continued to fail. I tested the inlet valve at the back of the unit and found it spiked as it was not dispensing the water to the reservoir. I am ordering the inlet valve and scheduled return service for 08/12/22. No water leaks observed during service.; ordrng 1 WPW10498990 (Inlet valve)"

We serviced a

KITCHENAID VENTHOOD

Model KXW8748YSS0

Near Cedar Park, TX 78613

Kimo

Job Details: 08/06/2022

Arrived onsite for for a vent hood that is making a loud noise/ failing. Upon inspection I found that the motor was making a loud noise when in use; ordrng 1 WPW10294006 (BLOWER-FAN)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78758

David S

Job Details: 08/06/2022

"Arrived on site for washing machine not spinning. I inspected the unit and work area. I found fault code F7e1 basket speed fault. I gained access to the gear case and tested the drain pump, actuator and motor and capacitor.I found the capacitor reading .04nf instead of 45. I out the unit into manual test and found the control sending voltage to the motor but it not spinning because the capacitor is bad. I am ordering the capacitor to complete the repair. Rescheduled for Friday 8/12/22; ordrng 1 W11158830 (Capacitor)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pflugerville, TX 78660

Gerry C

Job Details: 08/06/2022

"Arrived to inspect vibration/noise. I entered service test mode and found the following codes stored: F0E3, F8E6 and F0E7 and I cleared for testing. The CX had a load in the unit and I watched it spin and there was an excessive amount of noise from the gear case/motor area. I inspected and found the replacement gear case had failed and there were signs of oil loss on the rotor and surrounding area, which I removed. I checked the basket nut and it was tight as expected. Due to the excessive noise, basket movement and service history, the basket should be replaced as well. The unit will require the gear case, slider, rotor, basket and suspension to be replaced. No leaks observed during service. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11400156 (Suspension) and 1 W11178227 (Basket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Georgetown, TX 78633

Lou

Job Details: 08/06/2022

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=7 degrees and RC=56 degrees. I found a large amount of frost/ice on the FC evap cover. Tested unit and found the control and evap harness will need to be replaced. I am ordering the main control and evap harness and office to schedule return service due to the availability of parts. No water leaks observed during service. Attempted to contact the landlord and advised of my findings, but they did not answer and their vm mailbox was full.; ordrng 1 W11546681 (Evap harness) and 1 W11546690 (Control box)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, TX 78634

Gerry C

Job Details: 08/06/2022

"Arrived to inspect no oven ignition. Initial testing revealed the control appeared to accept the back and start commands, but the relay was very quiet. I tested VAC in the line and it did not change with at attempted oven starting. I removed the plug and tested VAC on the circuit (2-4 to 2-1) and the igniter heated, with expected gas valve actuation. The control will require replacement and office to contact the CX to arrange return service. No gas leaks detected during service. ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Cedar Park, TX 78613

Kimo

Job Details: 08/06/2022

"Arrived onsite for refrigerator that is not dispensing ice. Upon inspection I found that the impeller had stripped and is now stuck on the Motor shaft. I am ordering the dispenser motor impeller, the spacer, the divider and the gasket office to reschedule.; ordrng 1 WP63052 (IMPELLER) and 1 W11378860 (SPACER) and 1 WPW10309864 (DIVIDER) and 1 WP67006341 (GASKET) and 1 W11310391 (MOTOR)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Hutto, TX 78634

Gerry C

Job Details: 08/06/2022

"Order Burner caps and rr cup. Broil adjArrived to inspect center burner not igniting. I removed and replaced the burner and tested. The right rear was having difficulties and the flame spreader and cap will need to be D2C. The CX advised the me the broiler would not heat as it should and I found the air shutter completely open, causing too lean of an air/fuel mixture and flame only reaching 1/2 way along the flame tube. I corrected the air shutter and tested. Operational test good, no gas leaks detected during service. ; ordrng 1 W11435570 (Burner Caps) and 1 W11435657 (Flame Spreader) and 1 PartsD2C (Parts D2C)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Hutto, TX 78634

Gerry C

Job Details: 08/06/2022

Arrived to inspect excessive vibration. F8E1 stored in memory. The unit would squeal in test mode and it increased with drum rotation speed. The drum assembly will require replacement due to bearing issues. Office to schedule return service. Please allow extra time for drum replacement. ; ordrng 1 W11460604 (Drum Assy)

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFW01

Near Georgetown, TX 78628

Lou

Job Details: 08/05/2022

"Arrived on site to inspect refrigerator making loud crashing noise and unit rollers damaged. Upon further inspection, I inspected all shelving inside the unit and found all are good. I raised the leveling feet and was able to easily roll the unit out from its space and found nothing behind the unit. I did not find anything wrong with the unit at this time. Customer advised that they heard a loud crashing noise and the refrigerator was the only remaining thing that they had not looked behind due to them not being able to move the unit because of the leveling feet being lowered. Unit is operating as designed.No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS0

Near Copperas Cove, TX 76522

Gerry C

Job Details: 08/05/2022

"Arrived to inspect light always on. I found the oven light would stay on regardless of door position and tested further. Service mode showed the relay was not stuck closed, as the light would go out when commanded within service mode testing. The switch tested correctly, including with and without the harness attached and at the board contacts, there were 233 Ohms, but no documentation to confirm. The right front burner switch had excessive carbon from the contracts and I recommended replacement.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Lakeway, TX 78738

Luis

Job Details: 08/05/2022

"Arrived on site. Diagnosed a defective led module,installed updated led module

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Austin, TX 78745

Matthew

Job Details: 08/05/2022

"Arrived onsite for washer leaking. Upon arrival inspected unit. Ran diagnostics and found 3/2 inlet water temperature fault 8/6 water hazard , overload and stuck button. During test found water leaking from left rear corner. During test found leak coming from water inlet assembly. Replaced inlet assembly and tested. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Dripping Springs, TX 78620

Luis

Job Details: 08/05/2022

Arrived on site. Found ripped right side gasket estimate for repair parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM03

Near Austin, TX 78723

Luis

Job Details: 08/05/2022

"Arrived on site. Tested water dispenser not dispensing water,ran diagnostics paddle test passed,ran dispenser test in diagnostics passed,exited diagnostics same issue not dispensing water. Called tech support ran test per tech support would ui controls. Freezer cool but not near freezing fresh food evaporator incased in ice per tech support freezer should be close to freezing and if not sealed system issues.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Driftwood, TX 78619

Kevin

Job Details: 08/05/2022

"Arrived on site and inspected washer, found long fill error saved and found cold water flow is low. Found cold water screen is clogged with what appears to be rust. Valve needs to be replaced but Incoming water will need to be corrected before it can be changed. Customer will contact the office when they are ready to have it replaced."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Hutto, TX 78634

Vincent

Job Details: 08/05/2022

"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics and found no stored error codes, I did a test cycle and found agitator plate making noises. I inspected the issue and found that the gear case shaft was striped caused by the agitator getting lose. No leaks where observed during service. Job completed."

We serviced a

KENMORE REFRIGERATOR

Model 596.7238341

Near Round Rock, TX 78665

Vincent

Job Details: 08/05/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint refrigerator not cooling, he explained freezer door stayed open for a while and they noticed it and closed it. I tested temps and RC 50? FC 58?. Tested amp draw from compressor and it was at 2.43amp. Explained to CX unit would need a sealed system repair. CX would contact us if he desires to proceed with the repairs. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WET4027EW1

Near Austin, TX 78745

Kevin

Job Details: 08/05/2022

"Arrived on site and inspected washer and found timer is unresponsive, spoke with SW and while checking timer found a loose connection. After resetting connector washer will now operate properly.

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAU0

Near Sunset Valley, TX 78745

Kevin

Job Details: 08/05/2022

"Arrived on site and unstacked dryer, found dispenser motor is reading 1.69 This is correct, expansion board is also reading 1.6, this is also correct. Confirmed harness between the two is also good, took picture. ran diagnostic cycle and found all functions are operating normally. Recommended to homeowner that A new detergent reservoir be purchased or powder or pods for used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2568AES

Near Austin, TX 78721

Joe Z

Job Details: 08/05/2022

"Arrived onsite for NOT PRODUCING ICE AND FRZR SEEMS LIKE ITS NOT COLD ENOUGH . Upon arrival checked temps and got FC 23 , RC 40Ran diagnostics test 142 for FC thermistor and got 20. Test 141 for RC thermistor and got 44, test 145 for ice box thermistor and got 25. Ran test on all components Everything is functioning . Inspected condenser and is clean. Condenser and evaporator fans are both operating. Compressor is warm to the touch and pulling.78 ohms. Contacted SW for assistance. SW recommended having sealed system diagnosed

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW1

Near Leander, TX 78641

David S

Job Details: 08/05/2022

Arrived on site for washing machine filling up when not in use. I inspected the unit and work area. I tested voltage to the valves and found none while in standby. Indicating a valve is weeping. I installed a new valve and tested it. It is now working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2290HEB

Near Lampasas, TX 76550

Gerry C

Job Details: 08/05/2022

Arrived to instal previously diagnosed and ordered parts. I applied her to the replacement FC door gasket to ensure all shipping creases were removed and then removed and replaced. I verified the seal was restored to normally accepted condition. I removed and replaced the RC door switch and the interior lighting resumed operation. No leaks observed during service.

We serviced a

WHIRLPOOL RANGE

Model RF368LXPS2

Near Salado, TX 76571

Kimo

Job Details: 08/05/2022

"Arrived onsite for range with switch issues and the control not responding to button presses. Upon inspection I worths that the control would work Intermittently, and the far right infinite switch and the far left infinite switch were burning out.

We serviced a

KENMORE REFRIGERATOR

Model 795.72053.112

Near Briggs, TX 78608

Gerry C

Job Details: 08/05/2022

"Arrived to add in for dispenser not working. I found the communicating rod in the door flap assembly and fallen out of place and after correcting, the unit operated as designed. Less than 10 minute repair and second appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Austin, TX 78732

Scott

Job Details: 08/05/2022

"Arrived on site for dish washer not draining . Ran drain cycle , drain motor is coming on . Removed drain hose off disposal, reran drain into a bucket . Unit is draining . Customer has two dishwashers tied into disposable . Quic pic of installation.No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB7

Near Kingsbury, TX 78638

Andrew

Job Details: 08/05/2022

"Arrived on site to test unit for not filling with water and automatically draining. Found over flow float was sticking way up causing unit to think it was full of water. Set float back into place properly, tested unit, unit now working as designed. No leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Dripping Springs, TX 78620

Luis

Job Details: 08/05/2022

"Arrived on site for frost in freezer. Checked door seal good,raised freezer door."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV05

Near Temple, TX 76502

Kimo

Job Details: 08/05/2022

Arrived onsite for refrigerator with temperature issues in rc upper inspection I found that the unit was in defrost when I got there. I check the evap fan found that it ran checked the thermistor and found it to be good and Watch the Evap develop a good frost pattern after the unit came out of defrost. The compressor and condenser fan were both running as well. I then checked the refrigerator thermistor and found that to be good too then I tested the damper and found that it opened and closed properly no strange noise. Diagnostics inconclusive. I advised customer to monitor the temps over some time about a week or so and get us back out immediately if they find anything out of the ordinary.job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Austin, TX 78728

Scott

Job Details: 08/05/2022

Arrived on site for gap on around cooktop and countertop. Wall oven is installed under unit . Between gas lines and power cords unable to shift cook top over . Explained to customer this is an install issue .. No gas leaks detected. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Austin, TX 78727

Scott

Job Details: 08/05/2022

"Arrived on site , replaced valve ,water line heater , facia ,UI. Power reset unit . Ran harvest and fill test . All checked normal. No IM error codes . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78754

Matthew

Job Details: 08/05/2022

Unit in 5203- Arrived onsite for washer leaking. Upon arrival inspected unit. Ran test and prepared for leaks. Ran auto test and all passed. Inspected underneath unit and no leaks. Ran normal cycle and passed. Inspected underneath unit and found not a single drop of water. Did find white residue on floor under washer. Looks to be dried detergent. Customer may be using too much detergent. Customer should only be using two table spoons of HE detergent per load. Customer instructed on detergent use and proper loading.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78754

Matthew

Job Details: 08/05/2022

#8144 gate code. Arrived onsite for washer making noise during spin. Upon arrival inspected unit. Nois was apparent in spin. Disassembled unit and found failed gearcase. Replaced gearcase and tested. Unit is now functioning properly. Maintenance will adjust leveling when moved to permanent location. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78753

Matthew

Job Details: 08/05/2022

Arrived onsite to replace faulty heating element per special project. Replaced element and tested. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78759

Scott

Job Details: 08/05/2022

Arrived on site for door flopping down . Found left side spring had come off hinge . Reinstalled spring and latched in back . Door is now opening properly. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Austin, TX 78758

Matthew

Job Details: 08/05/2022

Arrived onsite for refrigerator ice maker not producing ice. Upon arrival inspected unit. Ran harvest and unit was not responsive. Power cycled unit and tried again and no response. Checked voltage and was good. Receded ice maker replacement. Replaced ice maker and tested. Unit harvested and filled correctly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVBL4

Near Austin, TX 78757

Matthew

Job Details: 08/05/2022

Arrived onsite for dishwasher not functioning correctly. Upon arrival inspected unit. Ran unit through several test cycles and all passed. Ran several normal cycles and all pass. Could not duplicate any issues. Customer will monitor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCF72DKL00

Near Austin, TX 78746

Matthew

Job Details: 08/05/2022

Arrived onsite to replace previously diagnosed parts. Replaced shims to back right corner. Replaced shim. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Dripping Springs, TX 78620

Luis

Job Details: 08/05/2022

"Arrived on site. Replaced defective freezer door checked door seal good,tested water dispenser good."

We serviced a

JENN-AIR WINE COOLER

Model JUWFR242HL01

Near Georgetown, TX 78628

Lou

Job Details: 08/05/2022

"Arrived on site to install previously diagnosed and ordered part. Due to one of the rack slats failing, I removed and replaced the rack and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Georgetown, TX 78626

Lou

Job Details: 08/05/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam and belt and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78626

Lou

Job Details: 08/05/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent and dispenser leaking, I removed and replaced the vent/gasket and dispenser and tested. Unit is operating as designed. No leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, TX 78628

Lou

Job Details: 08/05/2022

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBS0

Near Georgetown, TX 78626

Lou

Job Details: 08/05/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, TX 78633

Lou

Job Details: 08/05/2022

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Austin, TX 78724

Joe Z

Job Details: 08/05/2022

Arrived onsite to install previously diagnosed parts. Installed new vent. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Round Rock, TX 78665

Cliff

Job Details: 08/05/2022

Arrived on site to replace doors for refrigerator replaced both rc doors and name badge. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0JS0

Near Pflugerville, TX 78660

Cliff

Job Details: 08/05/2022

Arrived on site to diagnose a range with gas odor when baking. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and normal odors to expect due to spark style ignition. Documented with whirlpool safety team and job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Pflugerville, TX 78660

Cliff

Job Details: 08/05/2022

Arrived on site to diagnose a refrigerator that is freezing in the rc. Found diffuser not opening and closing properly. Replaced diffuser and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Austin, TX 78723

Joe Z

Job Details: 08/05/2022

"Arrived onsite for F9-E1 long drain, upon arrival inspected unit and found bellow filled with water. Ran diagnostics cycle. Unit operated correctly and drained correctly. Bellow is draining slowly. Found lots of debris on bellow cleared all debris and water flows out smoothly. Cleared error code and Test unit and now all water clears correctly and door unlocks correctly. Error code no longer shows up. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Austin, TX 78723

Joe Z

Job Details: 08/05/2022

Arrived onsite for dripping water. Upon arrival tested unit and found water dripping from fill valve. Inspected bellow and is good. Checked drain cycle and did not leak. Inspected dispenser and is good. Need to replace valve. Replaced valve and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Austin, TX 78721

Joe Z

Job Details: 08/05/2022

Arrived onsite for Dishwasher doesn't drain fully.upon arrival inspected unit and found a little more than normal water at filter area. Ran drain and all remaining water drained. Found debris in drain pump causing a slow flow of water during draining cycle. Cleared debris and test unit. Unit now operates correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dripping Springs, TX 78620

Kevin

Job Details: 08/05/2022

"Arrived on site and replaced heating element per service pointer special project, ensured it is not leaking, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Lakeway, TX 78734

Kevin

Job Details: 08/05/2022

"Arrived on site and replaced heating element per service pointer special project, ensured it is not leaking, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Austin, TX 78745

Kevin

Job Details: 08/05/2022

"Arrived on site and inspected refrigerator and found it is cooling, inspected compressor area and found drain hose has fallen off and is stopping condenser fan from spinning. Compressor is very hot to the touch and showing 140? on the surface. Cleared condenser fan and it is now running. Reattached drain hose. If issue continues a new drain hose may be needed and or a drain pan, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78726

David S

Job Details: 08/05/2022

Arrived on site to install a new heating element. I verified the model and serial number are in range of service pointer W1154096. I replaced the heating element according to the service pointer. I reassembled the unit and tested it. It is working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hutto, TX 76574

Vincent

Job Details: 08/05/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested unit and its opals designed. No leaks where observed during service. Job completed.

We serviced a

IKEA MICROWAVE

Model IMBS104GSS00

Near Round Rock, TX 78664

Vincent

Job Details: 08/05/2022

"Arrived on site for microwave, inspected unit and work area. CX complaint was display partially out. I replaced the display control and tested. Unit is now operating as designed. Job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Leander, TX 78641

David S

Job Details: 08/05/2022

Arrived on site for ice maker not working. I inspected the unit and work area. I tried to jump the ice maker and found it wouldnt cycle. I gained access to the harness and found it partially up clipped. I reseated the harness and tested the ice maker again. It harvested and filled with water. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78730

Leonardo

Job Details: 08/05/2022

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete no leaks present at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Pflugerville, TX 78660

Cliff

Job Details: 08/05/2022

Arrived on site to diagnose a dishwasher that is leaking. Found vent gasket missing and installed new gasket. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.