Near Lakeway, TX 78734
Robert
Job Details: 12/01/2020
OVEN KITCHENAID KEBS107SSS00 Arrived on job for complaints of not heating. Found fuse open. Replaced fuse and test.
Near Austin, TX 78717
Kayman
Job Details: 12/01/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived onsite for wall oven combo that you have to slam the microwave door to get the light to turn off. Upon inspection I found the microwave interior light completely dead. I could not get the light to come on. I am recommending replacing the microwave interior light the microwave control and the microwave door hinges for repair. Ordering the Microwave control (WPW10586836) lamp housing (WPW10490593) lamp (W10886919) hinge x 2 (W10874474). Returning with the inner door just Incase. ; ordrng 2 W10874474 (hinge-door)s and 1 W10886919 (lmp-basles) and 1 WPW10490593 (housng-lmp) and 1 WPW10586836 (cntrl-elec)
Near Cedar Creek, TX 78612
Andy
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher error code. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78734
Brandon
Job Details: 12/01/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of unit not washing, found failed control board, I replaced control, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 12/01/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave arcing during use. Upon further inspection, I found the upper rack inside the unit and the unit unplugged. I removed the rack and found at the back right support, the support was burnt and there were arcing marks on the side wall. Also found arcing marks on the back wall in the left upper corner. Found a small arc mark on the back wall at the left side and another small arc mark in the right/center area of the back wall. Contacted techline and spoke to Dave and advised of my findings. Dave advised that the customer has to use two (2) full plates of food with one on the upper rack and one on the turntable in order to keep the rack inside the unit during use, otherwise, the rack needs to be removed. Customer advised that they had a bowl of soup on the turntable and some rolls with a paper towel on the top rack when the unit began to arc. Dave advised that there was not enough weight to counteract for the rack and that
Near New Braunfels, TX 78130
Jacob
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for UI panel to unit not working. Looked at unit. Upon inspection, found that a connector in the back of the UI panel was not connected. Re connected wire. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78739
Robert
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job to replace previously diagnosed parts. Found both heater for fascia and water supply good. Ran diagnostics test #19 and found no 120v supply. Will need to replace main control and UI control. ; ordrng 1 W10789393 (cntrl-elec) and 1 W10807590 (cntrl-elec)
Near Manor, TX 78653
Matthew
Job Details: 12/01/2020
RANGE WHIRLPOOL WFE525S0HS0 "Arrived onsite for range door not closing. Upon inspection found door hinges failed. Need to replace passive and active hinge. Replaced hinges, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78749
Luis
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KRSC700HBS00 "Arrived on site for cooling complaint in fresh food section. Found evaporator in asked in ice,diagnosed a defective defrost thermistor,defrosted evaporator replaced thermistor and fan scroll,secured thermistor to correct location on suction line,changed defrost setting to basic."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 12/01/2020
DISHWASHER WHIRLPOOL GU2475XTVY0 Arrived on site to install previously diagnosed parts. Uninstalled old left end cap and installed new one. Unit working as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 12/01/2020
OVEN JENN-AIR JJW8430DDS Arrived on site to remove and bring back to the office the primary control board out of the wall oven for a rebuild from local office to reschedule once we have received the part back from Whirlpool.; saved tckt
Near Temple, TX 76502
Tyler
Job Details: 12/01/2020
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for microwave giving an F1e4 error code. Rival I disassemble the unit and verified that the unit didn’t have any burn marks in at the door locks working correctly as well as all thermostats uses another hardware. And after I reassembled the unit plug the microwave back in and found that the main control was giving power but the F1E4 area code indicating the primary control was bad immediately flashed the error code and you were not able to run a diagnostic check or verify anything else at that point. the main control and was able to reschedule the customer ; ordrng 1 W11182110 (cntrl-elec)"
Near Marble Falls, TX 78654
Cliff
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived on site to replace air baffle for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78703
Leonardo
Job Details: 12/01/2020
DISHWASHER AMANA ADB1400AGS1 Arrived on site to test unit for unit not starting. Test unit and found broken latch. Replaced latch test unit and unit test good job complete.
Near Waco, TX 76707
Jonathan
Job Details: 12/01/2020
WASHER AMANA NTW4516FW3 Arrived on site for a washing machine that won’t start a cycle. Inspected unit and work area. Customer had the unit unplugged. As soon as the unit was plugged in the unit went into a drain. The customer advised that the unit did finish the last cycle but every single time they’ve tried to power cycle the unit or turn it off. It goes back into the drain. I removed the control panel and remove the pressure hose. The unit still continue to try to drain. Blew through the pressure hose and found no obstructions in the pressure hose. Unit will need to control for the full repair.
Near Waco, TX 76711
Jonathan
Job Details: 12/01/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for a washing machine that is not going into the final spin. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lock failure), F0 E2 (oversuds), and F8 E1 (no/long fill) error codes. Check the drain hose for improper installation and found proper installation. Tested lid lock and found the lid lock having a hard time locking the door. Replaced latch and tested unit. Unit ran through various cycles properly. I advise the customer about their oversizing issue and that that could be contributing towards their unit not completing it cycle. I advise them of the part replaced as well and unit is working as designed. Call complete."
Near Holland, TX 76534
Tyler
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL GS6NVEXSL00 Arrived on site for refrigerator not dispensing ice properly. Upon arrival and after running multiple test on the water and ice dispenser I was able to narrow down at the ice dispenser motor that turns the auger in the ice bucket was not functioning correctly even though it was receiving proper voltage. I replace a new motor and retest of the unit and everything is now functioning as designed call complete
Near Austin, TX 78734
Brandon
Job Details: 12/01/2020
RANGE KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of orange flames on front left and front right burners, found conversion kit needed, I left kit with customer and instructed that a license plumber install."
Near Austin, TX 78726
David
Job Details: 12/01/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site to follow up on refrigerator making buzzing noise. Customer showed me video and I was able to track noise to FC evap fan. Found a chunk of ice under the fan that the blades were hitting at times. Melted down ice chunk. Unit is now working as designed. Call complete.
Near Austin, TX 78737
Robert
Job Details: 12/01/2020
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on job for complaints of air coming out between cabinet and vent. Found large gap between. Recommend customer have installers correct installation.
Near Manor, TX 78653
Andy
Job Details: 12/01/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer not operating. Tested and inspected unit and found failed capacitor. Ordering needed part. As well as harness in case needed. Stand pipe for drain hose is lower then recommended by whirlpool and should be adjusted by plumber if issues arise after repairs. Office to schedule return trip. C. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP APPOINTMENT ) and 1 W11130932 (HARNESS ) and 1 W11395618 (CAPACITOR )
Near , TX 78132
Noah D
Job Details: 12/01/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect Oven for turning off during use, upon inspection found error codes for UI miscommunication, replaced console and tested, no problems found,
Near Bartlett, TX 76511
Tyler
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator building up ice in the freezer. Upon arrival I found that the gasket was still intact and functioning as designed and ceiling put around the door frame The freezer door around the unit the Molean in outer frame was separating from the inner cavity section of the freezer causing a gap between the mouillon and the rest of the unit. I ended up adding some silicone in between the gap areas to help prevent any further hot air getting into freezer. Unit now functioning as designed call complete
Near Lorena, TX 76655
Jonathan
Job Details: 12/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer still had frozen evaporator. Steamed off excess frost and replace the evaporator fan assembly. Went to insert shims for the drip pan and found the shims were not seating properly on the drip pan. Used some permagum to seal up the drip pan. Did not see any evidence of an air leak inside the evaporator section. Reassembled unit and unit is working as designed. Call complete.
Near Temple, TX 76504
Tyler
Job Details: 12/01/2020
RANGE MAYTAG MER6600FZ2 on site for rains with a damaged door hinge on the right side. Upon arrival I found that the right side door hinge on the oven door was bent out of place and after disassembling and reinstalling the new oven door handle I was able to reassemble and tested the oven door and all functions as designed and does not fall To the open or close position on its own as designed. Call complete
Near , TX 78132
Noah D
Job Details: 12/01/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect range for not lighting correctly. Upon inspection found the orifice set for NG, changed out all burners. Tested functions with no problems. Complete"
Near Killeen, TX 76549
Al
Job Details: 11/30/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived to inspect range not heating. Found the damaged wiring at the red L2 was burned and affected the control. Removed and replaced the control and spliced and fixed the connections to the L2. Reassembled and unit now heats up as designed Customers satisfied and Job completed
Near San Marcos, TX 78666
Noah D
Job Details: 11/30/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for catching clothes, upon inspection found the agitator loose, replaced agitator and checked for issues, no issues found. Complete"
Near Georgetown, TX 78633
Tyler
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site for refrigerator causing leakage in the refrigerator section of the unit after previous repairs. Upon arrival I found that there was leftover rusted Styrofoam in the drain line clogged in the refrigerator I ended up cleaning the drain line and found everything within the refrigerator is working as designed the coils are not over frosted and temperatures were at 37°. Call complete
Near Temple, TX 76502
Tyler
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave with a bulb not working correctly and upon arrival customer also stated that there is a weird grinding noise coming from the turntable motor. Upon arrival I found that the main control was sitting in adequate voltage down at the 40 W bulb and causing it to blow occasionally I ended up replacing the main control and after running multiple tests on the turntable motor with different variations of weight on it I could not replicate the sound the customers were indicating it made but I did inform them that if the noise were to come back we would need to go ahead and order the turntable motor itself. At this time the unit is functioning as designed call complete
Near Austin, TX 78704
Luis
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KBFS20EVMS8 "Arrived on site for no ice and lights. Checked voltage to light socket good reading 120vac burned out bulbs. Attempted to run a forced harvest in icemaker,icemaker gears not rotating diagnosed a defective icemaker,ran harvest test passed,found water tank frozen gave customer recommendations on defrosting water tank in fresh food.
Near Georgetown, TX 78633
Tyler
Job Details: 11/30/2020
DISHWASHER KITCHENAID KDTE234GPS1 Arrived on site for dishwasher not working correctly. Upon arrival customer stated that their notice the quartz countertop Sometimes get warm to the touch and the unit was running. After further diagnosis thing at the unit I could not find any error codes but I did find that due to how hot the unit gets with the water in the steam sometimes it releases it underneath the countertop causing the upper counter to get more of the touch. At this point I could not find any physical issues with the dishwasher everything on the dishwasher was functioning as designed and I did explain to the customers that due to the new energy-efficient standards these new units do not function as they used to.
Near Jarrell, TX 76537
Tyler
Job Details: 11/30/2020
DRYER KENMORE 110.870876 Arrived on site for dryer not heating properly. Upon arrival I found after disassembling the unit that all the thermostats checked out fine but the heating element have blown a hole through its entire metal plate that the coils are attached to add head blowing a hole straight through coils also. After getting customer approval I install the new part and retest of the unit and verified that the unit is not functioning as designed and heats well. Call complete.
Near Georgetown, TX 78626
Kayman
Job Details: 11/30/2020
REFRIGERATOR GE DSHF6VGBCCWW Arrived onsite for refrigerator that had broken plastic coming from the ice bin. Upon inspection I found a piece of the auger arm inside the ice bin had broken and was beginning to crack up by where the ice goes into the dispenser. The customer agreed to replacing the ice bin. The unit is working as designed at this time. Job complete.
Near Killeen, TX 76542
Al
Job Details: 11/30/2020
WASHER WHIRLPOOL LSQ9549PW5 Arrived to inspect washer not completing cycles. Ran a quick load and found the timer to be defective causing the unit not to advance properly. Ordering the timer WP8557301 and office to reschedule the customer for follow up visit.; ordrng 1 WP8557301 (see film card)
Near Leander, TX 78641
Kayman
Job Details: 11/30/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite to install previously diagnosed parts. I installed the upper spray arm manifold with spray arm attached and ran a quick diagnostics cycle to maker sure the arm spins correctly. The arm spins correctly and the unit is working as designed. No leaks detected during time of service. Job complete.
Near Spicewood, TX 78669
Luis
Job Details: 11/30/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Location at enclave before flying j rd,gate code 4169 make right after entering gate.Arrived on site for unit not making full bin of ice,ran diagnostics all test passed,replaced main control and tube assembly,ran diagnostics all test passed,changed ice thickness. hold control for customer in case issue still continues."
Near Killeen, TX 76542
Al
Job Details: 11/30/2020
WASHER FRIGIDAIRE FAFW3577KB1 Arrived to inspect front load washer not completing cycles. Confirmed the complaint
Near Georgetown, TX 78633
Tyler
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to install previously diagnosed parts after installing they need a gasket Brackets and icemaker as designed. Call complete
Near Seguin, TX 78155
Noah D
Job Details: 11/30/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump clogged, cleaned pump and tested. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for not making ice quietly, upon inspection found the the valve loudly filling lower icemaker, ordering valve and water pressure reducer, customer had issue with water under deli drawer, found drain pan bowed, ordering shim kit. Office to reschedule ; ordrng 1 SHIMKIT (SHIM KIT ) and 1 W10394076 (VALVE ) and 1 WATERPRESSUREKIT (WATER PRESSURE KIT )"
Near Kyle, TX 78640
Brandon
Job Details: 11/30/2020
DRYER WHIRLPOOL WED92HEFW "Arrived on site for customer complaint of u it not heating and door liner coming off, found unit would heat fine, found venting issue. Instructed customer to have vent checked. Found broken seal on inner door liner. Ordering inner door. ; ordrng 1 W11188529 (Inner door)"
Near Austin, TX 78717
David S
Job Details: 11/30/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not tumbling. I inspected the unit and work area. I opened up the dryer cabinet and found the belt and motor pulley snapped. I removed the motor and replaced with new. I replaced the belt, belt tensioner, and quite wheels. I reassembled the unit and tested. The unit is now operating as designed. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to possibly install previous diagnosed part.I inspected the unit and work area. I put the unit into diagnostics and found fault code f6e4 User interface/ACU state status mismatch. I looked at the software version and found no information populating. I gained access to the acu and replaced it with new. I checked the software version again and all version populated. I tested the unit and it is working as designed. Job complete.
Near Seguin, TX 78155
Noah D
Job Details: 11/30/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for not latching, upon inspection found issue with latch, replaced latch
Near Kyle, TX 78640
Brandon
Job Details: 11/30/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for customer complaint of unit not powering on, found L1 loose at junction box, I connected wire, unit tested good."
Near Pflugerville, TX 78660
David S
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replace with new. I powered the unit on and it is now working as designed.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not turning turntable, upon inspection found the harness burned replaced harness and checked for voltage, 120v at harness plug and turntable, turntable had tested good previously but it has burnt out due to customer use. Ordering new turntable motor. Office to reschedule ; ordrng 1 W10642989 (TURNTABLE )"
Near Round Rock, TX 78665
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install previous diagnose parts. I replaced the ice bin and the ice maker. I tested the unit and it operated as designed. Job complete.
Near Georgetown, TX 78626
Kayman
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for refrigerator with ice cream getting soft in the FC. Upon inspection I found the FC at 20*F when set to 0. I also found a large build up of frost on the FC evap cover. I went into diagnostics mode and tried to force defrost but got no response. I tried activating the defrost heater but the bi metal showed open and would not turn on. The unit will need a FC evaporator motor and UI control for repair UI (W10759802) ordering the UI and returning with the evap motor and bimetal which should be apart of the same harness. And advised the customer to do a manual defrost 24 to 48 hours before we return due to the amount of frost on the evaporator cover had them sign a disclaimer. ; ordrng 1 W10759802 (cntrl-elec)
Near Austin, TX 78717
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site for ice maker not working. I inspected the unit and work area. I UI the unit into test 45 and it failed. I inspected the wiring at the bottom of the door and I found it broken. I repaired and extended the wiring at the customers request. I retested the unit and found it operating as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/30/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for not stopping, upon inspection found no issues that I could diagnose, spoke with techline and did full testing, no problems found. Sr # 7729382345 . Complete"
Near Austin, TX 78745
Luis
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 "Arrived on site for no cool. Compressor powering on for 5 secs then shuts off diagnosed a defective starter,installed a new starter powered unit on compressor powered on and started cooling ; used 1 8201786 (START DEVICE) from stock"
Near Leander, TX 78641
David
Job Details: 11/30/2020
REFRIGERATOR GE GSH25JFXBBB "Arrived on site to diagnose refrigerator with temps rising in freezer, causing nice cream to be overly soft. Performed diagnostic and sealed system check. Found the evap only had a partial frost pattern on the bottom and most of evap was clean with no frost pattern. Checked condenser and found condenser wasn’t overly dirty. Unit went into defrost as soon as I pulled it out. But compressor has been running. Compressor was warm, but not scalding hot. Recommend sealed system due to lack of frost pattern. Ordered sealed system parts and AUTHO, office to schedule.; ordrng 1 AUTHO (AHS AUTHO ) and 1 TJ90SF8404 (NON WP ACCESS VSLVE) and 1 WPW10143759 (dryer) and 1 WR87X20798 (compressor) and 1 WR87X29147 (ref evaporator)"
Near Round Rock, TX 78634
Matthew
Job Details: 11/30/2020
VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood fan making noise. Upon inspection found fan was cracked and when programmed for high speed the blades would rub on the housing. Will need to replace blower assembly. Office to reschedule. ; ordrng 1 W11100658 (blower-fan)
Near Lakeway, TX 78738
Brandon
Job Details: 11/30/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for customer complaint of clicking noise, found noise coming from gearcase, I replaced gearcase, and calibrated unit. Tested good."
Near Georgetown, TX 78628
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator with water leaking down from the top of the unit. Upon inspection I found the unit had been recently defrosted and there was a lot of water that came out of the front and the RC evaporator cover had frosted up. I accessed the RC evaporator and found the drain pan slightly warped I found the thermistor showing good resistance but in the wrong position on the evaporator. I repositioned the thermistor added some shims to the drain pan and re assembled. I tested the ice maker and components and all tests passed. I accessed the main control and tested voltage for the FC thermistors. I found the control not outputting correct voltage to the FC compartment thermistor. The unit will need a new main control for repair. Job complete. Main control (WPW10624574)
Near Austin, TX 78703
Luis
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site for no ice and lights. Found upper and freezer leds dim,ran diagnostics optics passed,ice box fan passed,error E2 ran harvest test failed. Replaced icemaker and freezer led module,power cycled unit ran harvest test passed,no errors fill test passed,all leds working as designed. ; used 1 W10695459 (MODULE) from stock"
Near Harker Heights, TX 76548
Al
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived to inspect refrigerator not cooling. Customer advised while on vacation his son came by to check the house and found water on the floor in front of the refrigerator and discovered the unit wasn’t cooling properly. Customer pointed out a cold streak on the back cabinet of the unit just above toe compressor. I called WPTL and spoke with ANDREW SR# 7729382387 and was told the cold streak was directly related to W11092686F service pointer and it was related to a possible Thermistor issue.Was told to order W11457241 kit for refrigerator evaporator (test set to 02step 4/ test 4 refrigerator and freezer only in step 5/4)Also ordering research for SHIMS for the first evaporator .; ordrng 1 CNOTE (SHIM FOR FF EVAPORATOR ) and 1 W11457241 (KIT)
Near Georgetown, TX 78628
Kayman
Job Details: 11/30/2020
DISHWASHER JENN-AIR JDB1250AWP Arrived onsite to install previously diagnosed parts. I installed the the door latch and tested the unit. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Austin, TX 78754
Matthew
Job Details: 11/30/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer making noise. Ran diagnostics and found F7E1 Tachometer missing. Could hear noise from bottom of unit and unit would not spin. Upon inspection found that the unit has a faulty gearcase. Caused unit to drop and pulley to rub on plastic cover, busted belt and warped motor pulley. Will need to order and replace gearcase, cam, motor, and belt. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE )"
Near Leander, TX 78641
David
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 "Arrived on site for refrigerator leaking out of the freezer. Found drain for evap in freezer is clogged, and running water out the front. Removed freezer drain and cleaned out. Melted down ice buildup on floor and around drain. Tested and unit is now draining properly. Call complete, no water leaks found."
Near Pflugerville, TX 78660
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for fridge having low ice production.
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS02 Arrived onsite for refrigerator with some frost build up. Upon inspection and a conversation with the customer I found that the Freezer bin had come off track and started causing frost build up but the customer re positioned it and the frost has since gone away. I also found the RC right side door gasket was torn and will need to be replaced . Ordering Gasket RC (W10917313) office to R/S due to part availability. ; ordrng 1 W10917313 (gasket-dor)
Near Kyle, TX 78640
Brandon
Job Details: 11/30/2020
RANGE WHIRLPOOL ACR4303MFB4 "Arrived on site for customer complaint of burners shutting off, found unit working as designed, the burners get red hot on high and cycle on and off depending on temperature setting on all other settings. Tested good."
Near San Marcos, TX 78666
Noah D
Job Details: 11/30/2020
DISHWASHER GE GSD1100G00WW "Arrived on site to inspect dishwasher for leaking, upon inspection found the inlet tube and pump leaking immensely, ordering line and all water tubing and system. Office to reschedule ; ordrng 1 INLETWATERLINE (INLET WATER LINE)"
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/30/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for brand new dishwasher not draining. Upon arrival I was informed the disposal was also brand new. I found the disposal dishwasher tab had not been punched out. I removed the tube and reconnected the drain hose. I ran a diagnostics test on the unit and all functions passed. No leaks were detected during time of service. Job complete.
Near Austin, TX 78739
Luis
Job Details: 11/30/2020
ICE MACHINE GE GNE29SKHSS "Arrived on site for no ice. Ran icemaker through a forced cycle icemaker not responding diagnosed a defective icemaker,installed a new icemaker ran new icemaker through a cycle passed,found water not entering icemaker,checked filter assembly,found filter not installing into housing advised customer to replace icemaker."
Near Georgetown, TX 78628
Kayman
Job Details: 11/30/2020
WASHER AMANA NTW4516FW3 Arrived onsite for a washer that is leaving lint on clothes after wash. Upon inspection I found that while in high spin on the slow down the unit makes a scratching knocking noise. All other functions passed. The unit will need a new gearcase for repair. Ordering Gearcase (W11454741) drive motor (W10890624) actuator (W10913953) splutch kit (W10721967) belt (W11239857) and returning with the rest of the drive system just Incase. ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11454741 (GEAR CASE)
Near Round Rock, TX 78665
David S
Job Details: 11/30/2020
WASHER KENMORE 110.2513241 Arrived on site for washer repair. I inspected the unit and work area. I put the unit through diagnostics and found over loud fault code and motor fault speed error code. I inspected underneath the unit and found no oil. When I ran the unit I found the tube spinning and agitating. I also found the actuator working properly. I spoke to the customer about the gear casing needing to be replaced to repair the unit. The customer stated they were going to get a new washer. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/30/2020
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived on site for customer complaint of unit having melted tubes, found water pan, water pan drain pump, and water pan tubes melted and broken. Ordering parts. ; ordrng 1 WPW10489125 (Pump) and 1 W11097809 (Tube) and 1 W10837384 (Water pan) and 1 Cnote (Office to reschedule)"
Near Round Rock, TX 78665
Matthew
Job Details: 11/30/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for washer with error code F3E1. Checked pressure hose, tested good. Tested DC voltage at ACU and got 5.08vdc. Need to replace pressure sensor. Replaced sensor and cleared stored error code. Could not due complete test as unit was put in the garage. Job complete"
Near Austin, TX 78753
Luis
Job Details: 11/30/2020
REFRIGERATOR AMANA ART318FFDS06 Arrived on site for cooling. Dye on lockring original lockring on evaporator,removed lockring found no correct lockring,called tech support got correct lockring W11401413 ordering correct lockring to complete repair ; ordrng 1 2HRS and 2 W11401413 (COUPLER)s"
Near Buda, TX 78610
Brandon
Job Details: 11/30/2020
OVEN WHIRLPOOL WOS51EC0AS00 "Arrived on site for customer complaint of unit not heating properly, found failed broil relay on control board
Near Austin, TX 78737
Luis
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for no ice. Ran diagnostics found ice build up around shut off arm,removed housing ran fill test found water spraying on cover due to obstruction in fill tube,removed obstruction ran fill test good water flow correctly into icemaker."
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/30/2020
DRYER MAYTAG MED7230HW1 "Arrived onsite for dryer showing vent error codes and won’t finish cycle. Upon inspection I found a stored error code of F3E2. I ran a vent test 3 times using the provided vent test kit and found the unit has poor airflow. I disconnected the vent hose and ran the test again and found the test passed showing good air flow. I advised to the customer that they would need to have their vents professionally cleaned for the unit to work properly. In the event of a callback please send the moisture sensor, main harness and main control."
Near Austin, TX 78759
David
Job Details: 11/30/2020
DISHWASHER WHIRLPOOL KDTM354DSS3 "Arrived on site to follow up o on dishwasher making noises. Customer said the unit had shown errors, and seems to have multiple noises coming in at different times. Found codes for slow drain. Tested unit through 2 diag cycles and found no abnormal noises. Drain is strong as is sump and motor. Advised to run affresh cleaner through unit to help if anything is congested. Advised customer to get video of noises and where they are coming from to help troubleshoot. Nothing collected today since parts warranty was not used. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not producing ice upon inspection I found the ice maker turned off. I turned it on and ran a full diagnostics on the unit. I found the ice maker filling and harvesting as designed during diagnostics. Temps in FC and RC checked good. All other functions in diagnostics passed including water dispenser. I inspected the evaporator and it had a good frost pattern with the evap fan running as designed . The customer stated that the RC temp settings had been changed by their kids at some point to the lowest temp which could have caused the reservoir to freeze up briefly not allowing water to make it to the ice maker. The unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78717
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/30/2020
WASHER GE GTW330ASK2WW "Arrived on site for customer complaint of wet clothes and loud noise, found drain pump working found loud noise coming from transmission during spin, and not spinning properly. Ordering transmission, mode shifter, and pulley. ; ordrng 1 WH38X27335 (Transmission) and 1 WH05X25036 (Mode shifter) and 1 WH03X32097 (Pulley) and 1 CNOTE (Office to reschedule /Auth) and 1 Cnote (2 hour job)"
Near Austin, TX 78732
David
Job Details: 11/30/2020
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to diagnose oven that has no power and locked door after self clean. Found thermal fuse open. Replaced thermal fuse and retested. Unit is working as designed. Call complete."
Near Spicewood, TX 78669
Luis
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for no ice. Optics passed,icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker ran hard reset icemaker ran through a cycle and filled with water."
Near Round Rock, TX 78681
David
Job Details: 11/30/2020
DRYER WHIRLPOOL WGD9400SW0 "Arrived on site to diagnose dryer that was not drying. Found unit tumbles but does not heat. Tested thermal fuse and found open thermal fuse. Will need new thermal fuse to continue diagnostic. . ; ordrng 1 WP3392519 (thermal fuse)"
Near Austin, TX 78703
David
Job Details: 11/30/2020
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site to diagnose washer giving LF error and not spinning. Found the following errors - F8E1 Long Fill, F8E6 Water Hazard, F3E2 Inlet water temp fault, F0E4 Spin limited by water temp. All errors point to failed hot valve and thermistor. Replaced valve and retested. Ran through diag cycle with no errors. Ran rinse and spin and normal cycles and verified unit is filling. Unit feels like the water pressure going to the washer is not super strong, and may also be contributing to the LF error. Advised homeowner they may need to remove the anti hammer valves if the water pressure can not be increased to the house. No water leaks found. Call complete."
Near Cedar Park, TX 78613
David S
Job Details: 11/30/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace previous diagnose part. I gained access to the control and replaced it with new. I tested the unit and it is working as designed . Job complete.
Near Round Rock, TX 78681
Matthew
Job Details: 11/30/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived onsite for cooktop error codes. Unit was giving F47 power from control to UI and two F61 no power from control board. These errors would occur intermittently. Parts were R/WO. Will return with replacement module and display. Cooktop seemed to be sealed onto the granite counter top so notified customer that the unit will need to be made accessible for our return. Office to reschedule.; O-emld tckt
Near Round Rock, TX 78665
David S
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for icemaker not working. I inspected the unit and work area. I temp tested the freezer and found it at 0 degrees. I inspected the rc evaporator and found an ice ball forming on the left side and the drip pan was bent upwards. I put the unit through test 56 and found error code e2 ice maker motor can find home position. I put the unit it through a harvest cycle and it failed. I steamed out the ice ball and used shims to reshape the drip pan. I replaced the ice maker with new. I tested the unit and found it operating as designed. Job complete.
Near Round Rock, TX 78681
Matthew
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Arrived onsite for refrigerator ice maker leaking. Upon inspection found leak was being caused by frozen fill cull and fill line. Valve is allowing water to drip in and freeze. Will need to order and replace inlet valve. Bringing back ice maker just in case ; ordrng 1 WPW10179146 (valve-inlt)
Near Round Rock, TX 78665
Matthew
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WMH31017AB4 "Arrived onsite for for error code and unit turning on the. The door is open. Upon inspection found faulty door switches to the cause of the main issue. The F1E4 4903 relay error may also be caused by the faulty switches. If not control will need to be replaced as well. .; ordrng 1 W10138793 (fuse)"
Near Austin, TX 78750
David
Job Details: 11/30/2020
DRYER WHIRLPOOL MDE5500AYW "Arrived on site to diagnose dryer that was not heating. Ran unit and found tumbling but no heat. Tested fuses and cutoffs and found good. Tested element and found open element. Replaced element and retested unit is now heating as designed.
Near Leander, TX 78641
Kayman
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite for refrigerator with dispenser problem and air getting into the ice bin causing ice to freeze. Upon inspection I found the ice dispenser door gasket was worn down causing air to get into the ice bin and freeze. I also found the dispenser motor dead and the coupling missing. I replaced the dispenser door and will need to order the Spring (WP2198607) washer (WP2212370) seal (WP2198628) motor (WP2252130). Drive shaft (WP2305243) washer (WP2305382 ) just Incase. Office to R/S due to the availability of some parts. ; ordrng 1 WP2198607 (spring) and 1 WP2198628 (seal) and 1 WP2212370 (washer) and 1 WP2252130 (ref auger motor) and 1 WP2305243 (shaft) and 1 WP2305382 (washer)
Near Austin, TX 78732
David
Job Details: 11/30/2020
WASHER WHIRLPOOL WFW96HEAC0
Near Georgetown, TX 78626
Kayman
Job Details: 11/30/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range that gets very hot on the outside while baking. Upon inspection I found no stored errors. I preheated the unit to 350 and found that the control panel gets very hot on the right side where the vent slot is located after preheat is done. The customer also advised that the front door and handle also get very hot during baking and I found the cooktop getting hot as well I could not recreate the handle getting hot but I advised that it’s fairly normal for these components to get hot or warm during baking. The unit is heating and cycling as designed at this time and no gas leaks detected during time of service. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 11/30/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit taking to long during rapid wash, I found error codes F0e3 and f2e1 in diagnostics mode, I cleared error codes and ran test cycle, unit tested good. Ran calibration cycle, unit tested good.
Near Austin, TX 78737
Luis
Job Details: 11/30/2020
REFRIGERATOR GE TFX26ZPDAWW "Arrived on site for cooling complaint. Removed evaporator cover,ohmed heater diagnosed a burned out heater,replaced heater assembly."
Near Pflugerville, TX 78660
David S
Job Details: 11/30/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range burners not lighting properly. I inspected the unit and work area. I found the right rear burn not lighting. I replaced the burner head and retested. The unit is now operating as designed.
Near Austin, TX 78731
Luis
Job Details: 11/30/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to install parts prev tech order. Replaced icemaker assembly,ran diagnostics icemaker passed harvest test,ran fill test passed.
Near Lakeway, TX 78734
Brandon
Job Details: 11/30/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of unit not draining, found broken glass in pump assembly. I removed glass, unit tested good.
Near Austin, TX 78757
David
Job Details: 11/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install diagnosed parts. Found unit had over an inch thick ice built up still. Had customer sign waiver and defrost unit. Buildup too thick to melt with steamer in a timely fashion
Near Georgetown, TX 78633
Tyler
Job Details: 11/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 I’ve been on site for oven that was giving another UI panel issue. Upon arrival customer stated that the unit would occasionally reset itself. Upon her entering diagnostics I can find any error codes but I went ahead and installed a new UI as well as main control panel and reconnected the unit the Wi-Fi unit is now functioning as designed call complete.