Near Austin, TX 78732
Paul
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived onsite for the refrigerator with the FC frosting up. I found the gasket not sealing correctly on the top on the right side and down the upper portion of the right side. I removed all the frost, ice, and moisture from the baskets and rails. I heated the gasket to get it to return to normal shape. I tested the door seal and the unit is sealing correctly and the door is closing as designed. There were no water leaks present at the time of service. Call complete."
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/22/2019
DRYER LG DLEX33660V "Arrived on site to install previous diagnosed part. Removed failed element assembly and installed new. Tested element resistance. Tested drum movements. All tested good.
Near Kyle, TX 78640
Robert
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 "Arrived on job for complaints of refrigerator compartment was not cooling. Replaced cover with upgraded cover, began to cool. No leaks detected at time of service"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/22/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for wash conditions. Found that the unit has a failed wash motor and an OWI that is leaking. Will need cost approval.; ordrng 1 COSTAPPROVALNEEDED and 1 W11084121 (sensor)
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 01/22/2019
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for poor venting operation. Found vent motor is pulling .97 amps on high and .48 amps on low. Unit opening is 38 “ and installation guide recommends 30 “. I can here vent opening and closing. Unit is operating as best it can with installation. Contact manufacturer about situation. Spoke with Dave. he verified unit is too high and performance is hampered by height.SR# 7723975600
Near Buchanan Dam, TX 78609
Thomas L.
Job Details: 01/22/2019
DRYER WHIRLPOOL WED8000DW3 Arrived on site for no heat condition. Found that the terminal block has failed. Will replace terminal block on return visit.; ordrng 1 279320 (terminal block)
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/22/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site for unit giving af error. Ran unit disconnected from wall and still got af error, replaced control and tested good"
Near Bertram, TX 78605
Jonathan S
Job Details: 01/22/2019
WASHER MAYTAG MVWB765FC2 "Arrived on site for washer having error code F6-E2. Inspected work area and found drain line not tied in. Performed diagnostics mode and checked fault code history. Found error F6-E3 miscommunications between UI and control, F0-E3 overload and F3-E2 inlet valve fault. Tested in manual test mode, ran test 51 and passed all test. Ran manual test mode. Tested inlet valve,and spin and agitation. Removed control and tested unit and had fault F6-E2. Found UI not responding, removed UI and tested. Found surge on UI circuit. Will need to replace UI to complete repair. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (NO ETA ON UI) and 1 W11162441 (UI ASSEMBLY )"
Near Lakeway, TX 78734
Paul
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite to replace the previous diagnosed parts. I replaced the ice maker and while filling out the ticket the unit filled with water. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78746
Luis
Job Details: 01/22/2019
REFRIGERATOR KITCHENAID KSSC48FMS00 "Arrived on site for cooling issue. Removed evaporator cover found weak frost pattern on evaporator,removed compressor cover checked pressure,pressure reading-10 to -20 corrosion on heat exchanger line diagnosed leak in heat exchanger. Power cycled unit control powered off then on unit will need updated control also. Need AUTHO for main control,compressor,heat exchanger,evaporator and filter drier. Repair will need multiple time slots CNOTE; ordrng 1 CNOTE (DOUBLE LABOR) and 1 CNOTE (4 TIME SLOTS) and 1 TH90SF8404 (ACCESS VALVE) and 1 W10508992 (EXCHANGER) and 1 W10841139 (COMPRESSOR) and 1 WP2306094 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Manor, TX 78653
Luis
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Arrived on site for damaged doors. Found some sort of corrosion on on fresh food doors at bottom of handles removed handles found corrosion on back side of handles and on doors where handles meet stainless steel. Tried wiping off residue,unable to wipe off diagnosed unit will need new doors and new handles. Ordering new handles to install when doors are installed. ; ordrng 2 W10899551 (HANDLES)s"
Near Austin, TX 78734
Paul
Job Details: 01/22/2019
RANGE WHIRLPOOL JES9800CAS01 "Arrived onsite for the range with some of the buttons not responding. I reset power to the unit and had no change. The control panel needs to be replaced to complete service. I replaced the control panel and tested the unit. The unit and all functions are working as designed. Call complete."
Near Temple, TX 76502
Steve C.
Job Details: 01/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for the unit freezer is frosted over. Tested the unit and found the freezer has a small gap around the liner. Removed the freezer door and added adhesive around the liner. Tested the unit and the unit is working properly. Also change the temperature setting to the recommended 0 degrees and 38 degrees. All water connections were dry at the time of service.
Near Round Rock, TX 78664
Lou
Job Details: 01/22/2019
DRYER AMANA NED4655EW1 "arrived on site to inspect dryer door not closing and timer not advancing. Upon further inspection, I closed the unit door and opened it and it operated as designed. Customer advised that he felt it was too hard to close. I advised that it was normal. I turned the unit on air dry and watched the timer ad after approximately five minutes, the timer never advanced. I opened the console and found that the time was not plugged in. When I removed the connection, I found that the connection had been shoved onto the timer motor connection and bent the points down so it was not making a good connection. I adjusted the points and reconnected the motor and tested and it began to advance. No lint observed during service, job completed."
Near Austin, TX 78732
Paul
Job Details: 01/22/2019
WASHER MAYTAG MVWB835DW3 Arrived onsite for the washer making a squeaking noise. Ms stated that the water is not hot enough when set to the hottest setting. Ms had a recording of the squealing sound and it was the water valve making the noise. Ms stated that it doesn’t make the noise every time the machine is used. I questioned ms about water pressure in the home and she stated it’s different all the time depending on what time of the day it is. I explained to me that high water pressure is causing the sound with the fill valve. I tested the water temp with the unit set to hot. The first fill the temp was at 99 degrees. The second fill the temp was at 97 degrees. I tested the water temp at the sink in the laundry room and the hot water temp was at 98 degrees. Ms asked what the temp was when the unit was set to warm/hot and the temp was at 87 degrees. I explained to ms that this was acceptable since the incoming hot water temp was at 98 degrees. Ms stated the showers were not very hot
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/22/2019
DRYER MAYTAG MED5500FC2 The top is the wrong color. Re-ordering the correct color.; ordrng 1 WPW10460919 (top)
Near Austin, TX 78759
Scott
Job Details: 01/22/2019
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site , replaced both tracks and side screw caps . No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78628
Jerry C.
Job Details: 01/22/2019
DRYER MAYTAG MED5500FC2 "MED5500FC2 Arrived to inspect no operation. I found the UI unresponsive to input and verified correct voltage on both L1 and L2 legs. I removed and replaced the main control and the issue was not resolved. Office to order UI and contact the customer to arrange return service. Lint removed from chassis; ordrng 1 W11179321 (UI, CHROME SHADOW)"
Near Austin, TX 78703
Scott
Job Details: 01/22/2019
WASHER MAYTAG MHWC7500YW0 "Arrived on site for washer not spinning . Ran diagnostic cycle unit will fill but nothing else . Then goes to f6 . Checked latch and got bad ohm readings . Replaced latch and ran diagnostics , same results . Will need 2nd man . Ordering motor , MCU .no-water leaks detected .please call to set return visit .; ordrng 1 2MAN and 1 AUTHO and 1 WPW10192965 (cntrl-elec) and 1 WPW10192987 (motor-drve)"
Near Austin, TX 78737
Kevin
Job Details: 01/22/2019
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site and inspected cooktop and town center knob is dragging, gallon plastic grommet is off centered and after correcting valve now spins properly. No for the repair is required at this time, job complete."
Near Temple, TX 76502
Steve C.
Job Details: 01/22/2019
RANGE WHIRLPOOL WEG730H0DS0 "I am on site for the unit is not igniting. Tested the unit and found all the burners are igniting but found the two front burners have a lot of black residue and damage the burner caps and the grates. Found the front runners are not converted to LP and advise the customer he will need to contact a plumber or gas company. Will need to order the burner caps, grates,and lp kit.; ordrng 1 W11126047 (spud-orfce) and 1 W11175813 (GRATE) and 1 WPW10479988 (cap-burner)"
Near San Marcos, TX 78666
Robert
Job Details: 01/22/2019
RANGE KITCHENAID KSEG700ESS1 "Arrived on job replace panel control.replaced,tested operation passed"
Near Round Rock, TX 78665
Tyler B.
Job Details: 01/22/2019
RANGE WHIRLPOOL WFG775H0HB0 "Arrived on sote for front burner not igniting. Found spark arching on head and not cap, removed head and adjusted igniter and reassembled and tested good. No gas leaks on site"
Near Austin, TX 78703
Luis
Job Details: 01/22/2019
ICE MACHINE KITCHENAID KUIC15POZP0 "Arrived on site for no ice. Ran diagnostics failed bin thermistor,unit passed all other diagnostics. Cleaning need led and change filter led on. Replaced failed bin thermistor, replaced filter customer provided ran diagnostics passed, ran unit through a clean cycle.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/22/2019
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site to install previous diagnosed part. Gained access to control and fuse. Removed failed fuse and installed fuse kit. Powered unit on and tested in normal run mode. Activated diagnostics test mode and monitored unit. Fond unit leaking at door, opened u it and found suds buildup. Added cooking oil to deaerate soap suds and ran diagnostic test cycle. Found dishwasher unleveled and water leaning towards front of unit. Adjusted front leveling feet. Found lower back legs need to be lowered to level unit. Had customer sign waiver due to prior scratches on floor. Pulled unit off and lowered back wheels. Not able to flush unit with cabinet. Will need to remove .25 of inch of cabinet for unit to set flush and not interfere with door. All else tested good. Spoke with customer on minor leak. Paid in full on prior service."
Near New Braunfels, TX 78130
Robert
Job Details: 01/22/2019
DRYER WHIRLPOOL WETLV27HW0 "Arrived on job for complaints of water inlet valve being cracked. Verified valve is cracked,model and serial number was incorrect,updated model and serial number.; ordrng 1 W11222849 (VALVE )"
Near Austin, TX 78746
Cliff
Job Details: 01/22/2019
COOKTOP JENN-AIR CVGX2423B Arrived on site to diagnose a range that is trying to re-ignite when unit is being used. Found no mechanical issues with stove at this time. Advised customer on soil build up on igniters and that there are two air registers blowing air from the AC and heating unit directly at the stove which will cause a distortion in the flame and reignition to occur. No repairs are needed at this time and all is working properly. No gas leaks were found at time of service.
Near Austin, TX 78741
Kevin
Job Details: 01/22/2019
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site and found start button is not working, replaced control panel and control board and it is now operating properly and microwave is heating correctly, job complete"
Near Austin, TX 78745
Kevin
Job Details: 01/22/2019
RANGE WHIRLPOOL WEG515S0FS0 Arrived on site to replace vent trim on upper oven door and found Side plastic trim between front glass panel and rear panel is also broken and will need to be replaced took one picture of broken piece.; ordrng 1 W10761018 (trim-door) and 1 WP8523172 (trim-door)
Near Austin, TX 78734
Luis
Job Details: 01/21/2019
REFRIGERATOR GE PFCS1RKZASS Arrived on site for water leaking. Removed compressor cover found water leaking from water valve diagnosed failed water valve. Need AUTHO approval for water valve replacement ; ordrng 1 NEEDAUTHO and 1 WR57X10032 (VALVE)
Near Harker Heights, TX 76548
Arthur B.
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL DU890SWKU0 Arrived onsite for customer complaint of dishwasher dispenser not opening and rinse cap missing. Tested dispenser and found latch will not open soap dispenser. Also found rinse aid cap missing causing rinse to spill in tub. Ordering dispenser latch and rinse aid cap. R/S Monday 1/21. All water connections were dry at time of service.; ordrng 1 676413 (latch det.disp) and 1 WP3378134 (cap)
Near Waco, TX 76711
Steve C.
Job Details: 01/21/2019
WASHER AMANA NTW4516FW2 "Arrived on site for the unit is leaking water. Tested the unit and found under the tub there is a crack, see pic. Unit will need a new outer tub. Will need two hours to complete the repair. All water connections were dry at the time of service. Office will need to reschedule the customer.; ordrng 1 W10371566 (tub)"
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
RANGE AMANA AER6303MFS2 "Arrived on site. Replaced control, left rear and right front burner. Cycled all burners, all functions tested OK. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
RANGE AMANA AER6303MFS2 "Arrived on site. Replaced control, left rear and right front burner. Cycled all burners, all functions tested OK. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 01/21/2019
RANGE AMANA AER6303MFS2 "Arrived on site. Replaced control, left rear and right front burner. Cycled all burners, all functions tested OK. Job complete"
Near Austin, TX 78759
Luis
Job Details: 01/21/2019
REFRIGERATOR KITCHENAID KSRA25FKSS0 "Arrived on site for water leaking. Found kitchen flooded. Removed front grill found water leaking from filter housing. Removed filter water still leaking from housing,shut off after valve at wall found wall valve not closing fully and still allowing water to leak diagnosed unit will need new housing and a plumber will need to be scheduled to replace shut off valve.; ordrng 1 WP2186443 (HOUSING)"
Near Waco, TX 76705
Steve C.
Job Details: 01/21/2019
OVEN WHIRLPOOL WFE320M0ES1 Arrived on site to replace the left rear and left front element due to being cracked. Replace both elements and tested unit. Unit works properly and job complete.
Near Waco, TX 76705
Steve C.
Job Details: 01/21/2019
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not turn on. Tested the unit and found there is voltage to the control but control will not turn on. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Waco, TX 76710
Arthur B.
Job Details: 01/21/2019
OVEN WHIRLPOOL RBS275PRB00 Arrived onsite for customer complaint of wall oven bake element no heating. Removed back panel and found element connectors came off. Also found electrical tape wrapped around element connectors. Removed electrical tape and removed connector. Installed new connectors and reassembled. Tested unit and found bake element comes on as intended. No other issues found.
Near New Braunfels, TX 78132
Robert
Job Details: 01/21/2019
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on job for complaints of heat indicator light staying on. Changed infinite switch and ran test, passed"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/21/2019
WASHER AMANA NTW4516FW3 "Arrived on site and replaced basket. Tested, all checks good."
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/21/2019
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for oven having error code F1-E1. Inspected unit and found oven liner in bottom of unit. Removed oven line and inspected for damages, found minimum damage to line. Performed diagnostics mode and verified fault code, reset unit at breaker. Ran factory reset and checked fault codes, none. Preheat in rapid bake mode at 450°. Performed test mode, tested door latch, temperature sensor and set clock. Unit tested good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/21/2019
RANGE KITCHENAID KGCS166GSS2 "Arrived on site for customer complaint of burners not working, found rl and rc burner valves need replacing. Ordering valves. ; ordrng 1 WP3191292 (valve-brnr) and 1 WP3191293 (valve-brnr)"
Near Elgin, TX 78621
Thomas L.
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site for no operation. Found unit totally dead. Tested and found a broken neutral inside the unit. Removed broken section. Unit functions properly. All water connections are dry.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Near Woodway, TX 76712
Steve C.
Job Details: 01/21/2019
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not turn on. Tested the unit and found proper voltage to the control 121 V. Found the control will not light up. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Jonestown, TX 78645
James
Job Details: 01/21/2019
DRYER WHIRLPOOL WED92HEFW2 "Arrived on site and installed new side panels, top and console. Unit was not installed at time of service and I was unable to verify operation. Job complete"
Near Smithville, TX 78957
Thomas L.
Job Details: 01/21/2019
WASHER WHIRLPOOL WTW8500DC0 Removed and replaced failed drive parts. Parts have failed from normal use. Tub ring was cracked. Unit now operates normally with no water leaks.
Near Kempner, TX 76539
Steve C.
Job Details: 01/21/2019
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site for the unit is not freezing. Tested the unit and found the control LED will not turn on. Reset the unit and the light came on and the compressor is running. Remove the evaporator cover and found no frost buildup. Found the unit has a seal system defect. Will need to order the compressor, UV dryer, access valve, control and the harness. Will need two hours to complete the repair.; ordrng 1 CNOTE (2HRS) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11103760 (HARNESS ) and 1 WPW10143759 (dryer UV)"
Near Austin, TX 78759
Paul
Job Details: 01/21/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for the range with the door handle loose because a screw fell out. Ms had the screw. I disassembled the door and added loc-tite to both screws. I mounted the door and checked it for proper closure. Call complete.
Near Copperas Cove, TX 76522
Steve C.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for the unit is not making ice. Customer also advise when dispensing ice it is extremely loud. Tested the unit and found the ice maker will not cycle. Replaced the ice maker and tested the unit. Found the solenoid for the ice dispenser will not move and the auger is extremely loud. Will need to get autho and reschedule customer. All water connections were dry at the time of service.; ordrng 1 CNOTE (AUTHO) and 1 WPW10309866 (solenoid)
Near Leander, TX 78641
Cliff
Job Details: 01/21/2019
DRYER MAYTAG MEDB755DW2 Arrived on site to diagnose a dryer that has vent being clogged constantly. Found no mechanical failures to unit itself. Vent exit on roof is visibly clogged and can be seen from the ground. This is most likely due to a fine mesh screen on vent opening. Homeowner will need to have vent inspected and cleaned to complete repair. No further repairs to be performed by AEX at this time.
Near Killeen, TX 76542
Al
Job Details: 01/21/2019
WASHER MAYTAG FAV6800AWW Arrived to inspect washer possibly off balance. Ran the unit in diagnostic test mode and unit passed all checks.
Near Kyle, TX 78640
Robert
Job Details: 01/21/2019
DISHWASHER JENN-AIR JDTSS246GP0 Arrived on job for complaints of dishwasher not working. found the power supply cord to dishwasher damaged no L1 power. No leaks detected at time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/21/2019
MICROWAVE WHIRLPOOL WMH53520CE6 Arrived on site for no heat condition. Today the customer had ample time for me to remove the unit from the wall to properly diagnose and repair. Replaced defective magnetron and unit now operates properly.
Near Kempner, TX 76539
Steve C.
Job Details: 01/21/2019
REFRIGERATOR GE GNS23GMHBFES Arrived on site for the unit will not turn on. Found all the lights will turn on but the user interface will not light up. Remove the control board and found there is a resistor that is sorted. Replace the control board and tested unit. Unit works properly and all water connections were dry at the time of service.
Near , TX 78610
Leonardo
Job Details: 01/21/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to test unit for not heating. Test unit and found unit giving temp at 107 when oven off. Replaced sensor test unit and found broiler not working and light staying on. Will need to order new Control board W11261167 and console W11297728. Office to reschedule call builder on eta on parts. ; ordrng 1 W11261167 (CONTROL BOARD ) and 1 W11297728 (CONSOLE )
Near Kempner, TX 76539
Steve C.
Job Details: 01/21/2019
WASHER MAYTAG MVWB980BG0 Arrived on site for the unit is leaking water. Tested the unit and found the inner baskets will not move side to side due to the tub ring is hitting the top panel. Tilted the unit back and found the water leak is coming from the tub. Found the unit will need a new outer tub and tub ring. Customer advise he will be getting a new unit. All water connections were dry at the time of service.
Near Austin, TX 78728
Tyler B.
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for unit not drying dishes, found rinse aid being used, ran test and heater failed to work, found improper voltage coming from control board. Cust also stated they haven't had to refill rinse aide, indicating failed dispenser. Replaced control and dispenser and tested unit. Unit now heats as designed. No leaks on site"
Near Austin, TX 78728
Tyler B.
Job Details: 01/21/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit leaking, found water leaking from valves, replaced valves and tested good, no leaks on site"
Near Georgetown, TX 78628
Thomas L.
Job Details: 01/21/2019
OVEN GE JTP15W0A5WW Arrived on site for no heat. Replaced failed bake element.
Near Florence, TX 76527
Steve C.
Job Details: 01/21/2019
WASHER MAYTAG MVWB765FC3 Arrived on site for the unit is leaking water. Test of the units and found the water leak is coming from the water hose to the valve on the cold water section. Tighten the connection in the unit stopped leaking. Unit is working properly and all water connections were dry at the time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/21/2019
RANGE WHIRLPOOL FANFJVJEJF "Arrived on site for range diagnostic, unit was a new lg range. We do not service"
Near , TX 78628
Lou
Job Details: 01/21/2019
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range door damage. Upon my arrival, I found that the customer was not home, but there was an adult in the home who let me in to service the unit. I inspected the range oven door for damage and could not find any. I contacted the customer and questioned as to where the damage was located. The customer advised that there was a small dent at the bottom left corner of the broiler door. I looked closely and found the dent she was describing. I advised the customer that I would have to order the door and return to replace it. I am ordering the outer broiler door and scheduled return service for 01/24/19. No gas leaks detected during service.; ordrng 1 W10482110 (panel-drwr)"
Near Wimberley, TX 78676
Robert
Job Details: 01/21/2019
COMPACTOR KITCHENAID KUCS02FRSS0 "Arrived on job for complaints of smell coming from trash compactor, found filter fan motor with 120 volts to it but no operation. ; ordrng 1 9871893 (fan-filter)"
Near Driftwood, TX 78619
Brandon
Job Details: 01/21/2019
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site to replace UIB and control, after replacing, unit tested good."
Near The Hills, TX 78738
Luis
Job Details: 01/21/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for loud banging noise. Per customer loud bang noise during harvest and noise didn’t start till last repair. Ran diagnostics no odd noise ran unit through a normal cycle no odd noise during beginning of cycle. Informed customer noise is probably from ice slab separating from evaporator plate when hot gas valve is energized and is completely separated from water housing. Called tech support,per tech support noise is normal due to slab breaking free from plate and to run a clean cycle. Removed all ice ran clean cycle per tech support file#7723970585"
Near Georgetown, TX 78628
Jerry C.
Job Details: 01/21/2019
ICE MACHINE GE ZDIS150WSSE ZDIS150WSSE Arrived to inspect ice production issue. I found the unit would not fill correctly and water flow was inadequate to fill the reservoir. I quoted the customer for the fill valve assembly and then removed and replaced the faulty valve and purged the supply line. I tested the unit and it worked as designed. No leaks observed during service.
Near Austin, TX 78729
Tyler B.
Job Details: 01/21/2019
WASHER WHIRLPOOL WTW4800XQ4 "Arrived on site for unit not draining and water in tub, upon arrival unit was free of water, tested unit and confirm unit filling spinning and draining completely. Advised customer of findings and explained that the tub ring is filled with fluid dampener for balancing and sounds like water when you shake it. No leaks k. Site"
Near Austin, TX 78746
Kevin
Job Details: 01/21/2019
WASHER WHIRLPOOL WTW7000DW3 "arrived on site and found customer is experiencing white residue left on clothing, spoke with techline, per service pointer W11042572 does not apply to washer, apartment complex is on city water. Techline recommended telling resident to use less detergent, passed this on to Apartment maintenance manager. No water leaks from connections at time of service."
Near San Marcos, TX 78666
Diego G.
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL DU1055XTVQ8 "Arrived on site. Check for leaking issues. Found gasket not flush to tub creating leak to occur. Adjusted gasket and cycle, all functions tested OK. No leaks present. Job complete"
Near San Marcos, TX 78666
Diego G.
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL DU1055XTVQ8 "Arrived on site. Check for leaking issues. Found gasket not flush to tub creating leak to occur. Adjusted gasket and cycle, all functions tested OK. No leaks present. Job complete"
Near San Marcos, TX 78666
Diego G.
Job Details: 01/21/2019
DISHWASHER WHIRLPOOL DU1055XTVQ8 "Arrived on site. Check for leaking issues. Found gasket not flush to tub creating leak to occur. Adjusted gasket and cycle, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Robert
Job Details: 01/21/2019
OVEN WHIRLPOOL WFE505W0HW "Arrived on job for complaints of stuck lens, removed lens so customer can replace lightbulb."
Near Leander, TX 78641
Cliff
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Arrived on site to diagnose a refrigerator that is freezing vegetables in the crisper containers. Found temperature control for pantry stuck in full open position causing too much cold air to flood crisper/pantry section from freezer. Freed up temperature control and tested unit. Found all is working properly at this time. Advised homeowner food should thaw overtime and issue should not reoccur. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/21/2019
RANGE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect venthood light not turning off. Upon further inspection, I found that the light bulb that was installed by the customer was the right wattage and voltage type light bulb, but due to the length of the bulb, it was grinding itself out on the metal of the vent cover. I advised the customer of my findings and they will purchase another bulb. The unit is operating as designed otherwise. Job completed."
Near , TX 78628
Lou
Job Details: 01/21/2019
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range cooktop burner. Upon further inspection, the customer advised that the front left burner was not igniting properly and taking a long time to ignite. She also advised that the gas company rep said the unit has a gas leak. I tested all of the burners and the front left burner did take a long time to ignite. I removed and replaced the burner head and tested and it operated as designed. Using my liquid gas detector, I checked all of the connections for leaks and all were good. I advised the customer of my findings. No gas leaks detected during service, job completed."
Near Waco, TX 76705
Arthur B.
Job Details: 01/21/2019
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for customer complaint of dryer not heating. Removed back panel and found element and thermal cutoff check ok. Checked incoming voltage and found only 120v between L1/L2. Advised customer to have plug of breaker checked. This is considered install issue. Dryer vent and lint trap was clean of lint at time of service.
Near Temple, TX 76501
Arthur B.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for customer complaint of french door refrigerator not making ice in RC section. Ran test 0121 and found mice maker harvest motor not moving. Removed and replaced icemaker. Reassembled. Icemaker call for water immediately. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76549
Al
Job Details: 01/21/2019
MICROWAVE WHIRLPOOL WMH31017HZ2 "Arrived to inspect microwave not working. Confirmed the complaint and removed and replaced the fuse, 3 switches and both interlocks..Reassembled unit and unit passed the water test. JOB COMPLETE"
Near Georgetown, TX 78633
Lou
Job Details: 01/21/2019
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and it showed error codes F7E1 and F6E6. I cleared the codes and continued with testing. The unit operated as designed with no error codes at the end. Due to error code F6E6 I checked ohms to the sensor and found it way above range of the recommended 45-52 ohms. No water leaks observed during service.; ordrng 1 CNOTE (LSO) and 1 WPW10705575 (sensor)"
Near Liberty Hill, TX 78642
James
Job Details: 01/21/2019
OVEN WHIRLPOOL KOCE500ESS06 Arrived on site and found m/w door has a dent on the top left side. Installed new outer door and checked for proper fit. Unit checks good. Job complete
Near Austin, TX 78757
Paul
Job Details: 01/21/2019
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for the dishwasher with rail issues. I found the spot welds on the left side rail broken. I also found the left adjuster broken. I replaced the rail so the customer could use the unit. Need to replace the adjuster to complete service. Ordering WPW10546503 ADJUSTER. RS for Tue 1/22.; ordrng 1 WPW10546503 (ADJUSTER)
Near Austin, TX 78735
Kevin
Job Details: 01/21/2019
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and found dryer has correct power but it will not start replaced start button, timer, and re-seated harness to door switch. Dryer is now operating properly, unit is new and there is no lint buildup, job complete."
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived back on site for no cooling. Found the unit running, but no frost pattern, seems to be restricted. Will require SS repair. ; ordrng 1 CNOTE (OFFICE RS ) and 1 TJ90SF8404 and 1 W10507884 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (drier-uv)"
Near Canyon Lake, TX 78132
Robert
Job Details: 01/21/2019
REFRIGERATOR JENN-AIR JS48PPDUDE01 Arrived on job to replace grill for dent. After replacement customer inspected. No leaks detected at time of service
Near Austin, TX 78721
Joseph C.
Job Details: 01/21/2019
FREEZER WHIRLPOOL GB2FHDXWS06 "Arrived on site for “ice buildup on bottom of freezer and no drain at defrost” complaint. Inspected unit and found older defrost drain to be clogged. Removed and replaced drain, per SP W10632338C. Part is paid for by S38253
Near Austin, TX 78738
Leonardo
Job Details: 01/21/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for unit not cooking correctly. Found unit giving bad temp. Replaced sensor test unit and unit test good job complete
Near New Braunfels, TX 78132
Robert
Job Details: 01/21/2019
DRYER WHIRLPOOL WED8500BW0 "Arrived on job for complaints of door not closing properly. Inspected door and found catch broken, replaced catch door closing fine."
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. Checked for display issues. Found LEDs on display not illuminating correctly. Will need door assembly and main control board to repair unit. Factor order part office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. Checked for display issues. Found LEDs on display not illuminating correctly. Will need door assembly and main control board to repair unit. Factor order part office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/21/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. Checked for display issues. Found LEDs on display not illuminating correctly. Will need door assembly and main control board to repair unit. Factor order part office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Near Killeen, TX 76549
Al
Job Details: 01/21/2019
REFRIGERATOR JENN-AIR JS48PPDUDB15 Arrived to inspect ice maker not making ice. Removed and replaced the ice maker and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/21/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 "Arrived back on site for prior ordered parts replacement. Replaced motor, shaft and bucket, and tested unit on cubed and ice, after several trails repair is complete, no leaks on site"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/21/2019
REFRIGERATOR GE PFE28KSKISS Arrived on site To repair a no cool condition. Previously found that the freezer evaporator had not properly defrosted. Tested unit and found that the control board was a failure. Replaced control board. Customer will allow 24 hours before loading food back in the unit.
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/21/2019
DRYER WHIRLPOOL WED9200SQ1 Arrived on site for unit not spinning . Found unit giving f-01 error -main control failure. Unit will need new co tool to complete repair Customer will get approval from husband and call us back Monday with answer ; ordrng 1 CNOTE (OFFICE RS ) and 1 WPW10174745 (cntrl-elec)
Near Austin, TX 78717
Lou
Job Details: 01/21/2019
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range issues. Upon further inspection, I found that the top right corner panel of the outer door glass is coming off ad will not stay on. I am ordering the outer door glass and scheduled return service for 01/22/19. I tested the unit and it operated as designed. No gas leaks detected during service.; ordrng 1 W11176456 (GLASS-DOOR)"
Near Cedar Park, TX 78613
Cliff
Job Details: 01/21/2019
REFRIGERATOR KITCHENAID KFXS25RYMS4 "Arrived on site to diagnose the refrigerator that is not dispensing water quick enough. Tested unit with filter installed and with the bypass installed. With bypass found almost 3 times the volume of water flowing through unit. This indicates a faulty or failed filter. Homeowner will need to change filter to complete repair, as filters are not covered under warranty."