Near Leander, Texas 78641
Paul
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived onsite for a refrigerator not cooling correctly to possibly replace previous diagnosed sealed system components and controls. I found the UI showing PO when I arrived. The customer stated the PO is constantly showing up. I found the RC cooling but the FC wasn’t cooling at all. I ran service test 3 and found the controls resetting as soon as the FC evaporator fan tried to start. I found the fan shorting out and I found the power supply getting hot and smoking. I replaced the power supply control and the FC evaporator fan. I tested the unit. I found the RC only getting to 60 degrees and the temp dropping very slowly. I found the low side line frozen to the compressor. I found the RC coil completely frosted up. I explained to the customer that this was probably caused by the unit doing the power reset and constantly trying to coon the RC. I defrosted the coil and tested the unit. The RC dropped to 46 degrees after 20 minutes and the sealed syst
Near Horseshoe Bay, Texas 78657
James
Job Details:
03/19/2020
MICROWAVE KITCHENAID KOCE500ESS05
Arrived on site and pulled oven to test fuses. Found thermal fuse has failed. Installed new and tested operation. Found unit now heating properly. Job complete
Near Austin, Texas 78746
Luis
Job Details:
03/19/2020
REFRIGERATOR KITCHENAID KRSF505ESS01
"Arrived on site for a defective pad,replaced icemaker pad on dispenser tested dispenser unit working as designed."
Near Manor, Texas 78653
Jacob
Job Details:
03/19/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Arrived onsite for unit not sitting on wall bracket correctly. Confirmed wall bracket was not installed correctly and causing door to unit not shutting correctly. Tightened screws to door latch. Tested unit. Unit test good. Instructed customer on getting wall bracket re mounted. No issues at this time. Job complete
Near Austin, Texas 78758
Leonardo
Job Details:
03/19/2020
RANGE WHIRLPOOL WEE745H0FS2
Arrived on site to test unit for no display. Test unit and found connection to display board was disconnected. Secured connection test unit and unit test good job complete.
Near Austin, Texas 78758
David Z
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02
"Arrived on site to diagnose refrigerator with reported water lines freezing over. When I spoke with resident they informed me that the issue they had was a water bottle / glass with liquid has frozen and broken on the top shelf, resulting in a safety issue with Glass. Checked unit and advised to keep liquids off the top shelf as they sit in front of the damper vent from the freezer, and it’s blowing freezing air on them. Water lines were working as designed at this time, and no issue was found with them. If RC freezing issues get worse we would need to return with a damper, also advised to raise RC temp as well. All is working as designed at this time. Call complete."
Near Austin, Texas 78758
David Z
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
"Arrived on site to diagnose refrigerator with a UI that has no temperature control on it. Called tech line, and was advised to order a UI as a customer complaint from Plainfield. SR7727407325. The unit has no temperature control on the UI or in the damper assy. When I tried to install the new UI, found it does not have the right connectors for the unit, as the unit has a 2 pin and 6 pin connection. The new UI is showing as the correct part number, but has 2 4pin connectors. Parts to research and find us correct UI for this unit to allow temp control. No other action we can take at this time. Office to reschedule when we can find correct part."
Near Blanco, Texas 78606
Brandon
Job Details:
03/19/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00
"Arrived on site for customer complaint of unit not dispensing ice, and leaking out of ice door. Found evidence of ice door not sealing all the time, ice crystals on bottom of ice bucket, and wet ice. I replace ice door, unit tested good."
Near Austin, Texas 78758
Leonardo
Job Details:
03/19/2020
RANGE WHIRLPOOL WEE510S0FS2
Arrived on site to install new endcaps. Install end caps and screws test unit and unit test good job complete.
Near Johnson City, Texas 78636
Brandon
Job Details:
03/19/2020
MICROWAVE AMANA AMV2307PFS3
"Arrived on site for customer complaint of light not working, found faulty control board, ordering control, light and housing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 TECHS ) and 1 W10849846 (cntrl-elec)"
Near Kyle, Texas 78640
Kevin
Job Details:
03/19/2020
OVEN WHIRLPOOL WOD77EC0HS00
"Arrived on site and set both ovens to preheat to 350, top oven reached temperature in 11 minutes. Bottom oven is showing 190 degrees after 11 minutes. Lower oven will reach temperature but it takes 30-35 minutes total. Spoke with techline and because correct control board was already replaced they recommended replacing control panel. 7727404425; ordrng 1 W11428578 (CONTROL PANEL )"
Near San Marcos, Texas 78666
Richard
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite for the refrigerator ice maker not making ice. Upon inspection found that the ice bin is full of ice ran diagnostics and all ice maker functions tested fine and no leaks detected. Complete
Near Killeen, Texas 76542
Al
Job Details:
03/19/2020
WASHER MAYTAG MVWB835DW
"Arrived to inspect washer not locking the lid.Confirmed the complaint and removed and replaced the latch.Reassembled, tested and unit tested as designed.All water lines were dry at the time of service."
Near Blanco, Texas 78606
Brandon
Job Details:
03/19/2020
RANGE JENN-AIR JGCP436WP02
"Arrived on site for customer complaint of foam gasket coming undone from under cooktop. Found countertop cubby hole was not cut properly and cooktop does not sit on top of counter as it should by design. Instructed customer to contact builder, new countertop may be needed in order for the cooktop to sit level and proper.
Near Lago Vista, Texas 78645
James
Job Details:
03/19/2020
WASHER WHIRLPOOL MVWC465HW2
Arrived on site and tested operation. Found unit would not attempt to lock and only drain. Unable to get unit into diagnostics. Installed new control and unit would enter diagnostics but would not lock and only clicked. Installed new lock assembly and found same result. I found the new lock was locked in the box. I will reorder the lock assembly. ; ordrng 1 W10837741 (lid strike) and 1 W11307244 (latch)
Near Austin, Texas 78737
Robert
Job Details:
03/19/2020
RANGE KITCHENAID KSEG950ESS1
Arrived on job to replace harnesses. After of main and cooktop harness found the control damaged will need to also replace control. ; ordrng 1 W11100515 (cntrl-elec)
Near Austin, Texas 78753
Andy
Job Details:
03/19/2020
MICROWAVE AMANA AMV2307PFS4
"Arrived on site for microwave not working. Tested and inspected unit and found unit starts and operates but has F1-E4 error code when trying to cancel. Found failed control found that engineering digit was not in system. Updated model number and found no parts brake down, found part is not correct control and parts research is needed. Office to schedule return trip.; ordrng 1 SEENOTE (PARTS RESEARCH/ UNKNOWN CONTROL ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near New Braunfels, Texas 78130
Richard
Job Details:
03/19/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PF
Arrived onsite for the refrigerator ice maker leaking water. Upon inspection found that there is water dripping from the back of ice maker compartment and there is a solid block of ice on the bottom of refrigerator behind the deli drawer. And there is moisture/ sweating on the back of the refrigerator. Called Frigidaire tech line and they stated with the symptoms that are happening is caused by the ice maker drain line is frozen
Near Austin, Texas 78745
Kevin
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Arrived on site and found whirlpool has directly shipped the LED control board to customer however it is incorrectly packed and will need to be re-ordered passed on to SR. One may be available and SR will inspect it upon arrival to ensure it is the correct part.; ordrng 1 W11033329 (cntrl-elec)
Near Georgetown, Texas 78626
Tyler B.
Job Details:
03/19/2020
DRYER MAYTAG MEDC465HW0
"Arrived to inspect unit making creaking knock noise, lever unit and found unit will need new roller supports, and repair kit, and tighten down motor bracket to repair ; ordrng 1 CNOTE (OPCUST WANTS SOONER SERVICE ) and 1 WPW10359269 (shaft) and 1 WPW10359270 (roller shaft,support)"
Near Meadowlakes, Texas 78654
James
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00
Arrived on site and disassembled unit to install harness. Tested operation and found unit working properly installed freezer ice maker and tested all functions returned to normal. Job complete
Near Austin, Texas 78746
Luis
Job Details:
03/19/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02
Arrived on site for cooling complaint. Ran diagnostics Evap thermistor reading -9° and wall thermistor 20° actual temp 35° called tech support
Near Belton, Texas 76513
Jonathan M
Job Details:
03/19/2020
WASHER WHIRLPOOL WFW6620HC0
"Arrived onsite for washer that is leaking from the drawer. Inspected unit and work area. Customer advised this Issue only happened on the rinse cycle. I called Techline about this issue due to prior and spoke to Joel SR# 7727404689. He advised to level the unit, make sure there is no blockage fro the dispenser to the tub, and then if problems persist, to replace the dispenser. I adjusted the feet to level the unit with customers approval and tested unit in an auto cycle. Unit worked as designed. Tested unit manual fill tests and all passed without leaking. Unit is working as designed. Call complete."
Near Leander, Texas 78645
James
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Arrived on site and found water line at ice maker was still frozen. Cleared ice and tested. Unit tests good. Job complete
Near Round Rock, Texas 78681
Cliff
Job Details:
03/19/2020
OVEN KITCHENAID KODE300ESS04
Customer informed me outer panel is broken and will need to be replaced. As I do not have that panel in stock today I am ordering parts and office will need to set a return appointment due to part availability.; ordrng 1 W10839793 (nameplate) and 1 W11354870 (DOOR PANEL) and 1 WPW10347596 (glass-door)
Near Austin, Texas 78703
Luis
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03
Arrived on site for damaged door. Removed damaged door installed new fresh food door checked door seal good checked door operation good.
Near San Marcos, Texas 78666
Richard
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02
Arrived onsite for the refrigerator water dispenser dripping. During testing found that the water valve is not closing all the way allowing water to drip out of the dispenser. Replaced valve and tested good no leaks and dripping is gone. Complete
Near Cedar Park, Texas 78613
Lou
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02
"arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, tested the dispenser and it dispensed water. Found that the water line inside the door is freezing. Customer advised that in the mornings it doesn’t dispense, but later in the day it will dispense water. Found the freezer was empty, also. Advised customer to keep us updated on it if it continues and change to temp or open the freezer door to thaw out the line. No water leaks observed during service, job completed."
Near Cedar Park, Texas 78613
Lou
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03
"arrived on site to inspect refrigerator making thumping/knocking noises. Upon further inspection, the customer advised that the unit makes a loud knocking noise 4-5 times per day and showed me a video of the noise. Customer demonstrated by opening the freezer drawer ad waiting then closing it and after a few minutes the noise began. I found that the tones on the ice maker were having a difficult time turning as if the gears were stripped. Once the times caught the gears, it harvested and dispensed water into the tray as designed. I am ordering the ice maker No water leaks observed during service.; ordrng 1 W10884390 (icemaker)"
Near Georgetown, Texas 78628
Jonathan S
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site to install previous diagnosed parts. Removed pivot block and installed new. Installed new mullion and added spacer to left back side. Leveled unit and tested door operation. Tested all,other operations. Customer tried door and stated when you open door slowly failure will occur when opening right then left door then closing right door mullion will hit door. Recommend to close left door first if not able to open door normal. Called Whirlpool tech support and spoke with Chris and he stated that it is normal operation (Sr# 7727241196)."
Near Georgetown, Texas 78628
Jonathan S
Job Details:
03/19/2020
MICROWAVE KITCHENAID KBHS109BSS00
"Arrived on site for microwave not heating. Tested microwave and found unit will not start. Removed unit and tested interlocks and found failed primary switch. Found stuck key on UI and found stuck relay on control. Removed failed switches and installed assembly. Removed failed UI, control and installed new. Installed unit and tested operation. Found all operations tested good."
Near Cedar Park, Texas 78613
Lou
Job Details:
03/19/2020
WASHER WHIRLPOOL WFW92HEFU0
"arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a picture of where the water is leaking which was on the right side at the bottom. I removed the top and back panels and placed the unit in diagnostics showing no error codes. Continued with testing and found that the inlet valve is leaking from a small crack in the plastic. Also found a small tear in the bellow. I removed and replaced the valve and bellow and retested ad the unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Pflugerville, Texas 78660
Leonardo
Job Details:
03/19/2020
RANGE WHIRLPOOL WFC310S0ES3
Arrived on site to test unit for door not closing all the way. Test unit and found broken door hinge. Replaced hinges test unit and unit test good job complete
Near Pflugerville, Texas 78660
Leonardo
Job Details:
03/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from water supply line. Advised customer to replaced water supply he said he will get builder to replace it job complete.
Near Austin, Texas 78746
Luis
Job Details:
03/19/2020
REFRIGERATOR KITCHENAID KSSC42QMS01
"Arrived on site for cooling complaint. Removed evaporator cover found ice build up on upper portion and in retune vent,ran diagnostics bimetal reading open. Diagnosed unit will need a new defrost thermostat,defrosted ice from return vent and on evaporator installed new defrost thermostat reassembled unit checked air flow good. ; used 1 2182381 (BIMETAL) from stock"
Near Austin, Texas 78704
Jacob
Job Details:
03/19/2020
WASHER WHIRLPOOL WFW3090JW0
Arrived onsite for unit not working. Tested unit. Got an F20 error code. Acu failure and possible heater failure. Ordered parts. Needs 2MAN and 2HR. Office to reschedule ; ordrng 1 REQUEST (2 MAN) and 1 REQUEST (2HR) and 1 W10847365 (heater)
Near Killeen, Texas 76543
Al
Job Details:
03/19/2020
WASHER WHIRLPOOL WTW4816FW2
"Arrived to inspect washer grinding noise.Confirmed the complaint and removed and replaced the gear case, cam and actuator.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Jonestown, Texas 78645
Paul
Job Details:
03/19/2020
VENTHOOD KITCHENAID KVWC958JSS0
Arrived onsite for a vent hood with the lights not working. The customer stated the infrared lights worked but the hood lights wouldn’t. I was able to turn all of the lights and the fan on using all speeds. The unit is working as designed. Call complete.
Near Georgetown, Texas 78633
Jonathan S
Job Details:
03/19/2020
DISHWASHER KITCHENAID KDTE234GPS0
Arrived on site to install previous diagnosed part. Removed top rack and installed new. Found fault is with tub and location for rack mount. Will need to replace tub. All other operations tested good and can continue to use unit. ; ordrng 1 WPW10681506 (TUB)
Near Pflugerville, Texas 78660
Leonardo
Job Details:
03/19/2020
OVEN WHIRLPOOL WOD51EC0HS01
Arrived on site to test unit for display not responding. Test unit and found bad console. Will order new console W11297709 rescheduled for Tuesday. ; ordrng 1 W11297709 (CONSOLE STAINLESS )
Near Killeen, Texas 76549
Al
Job Details:
03/19/2020
WINE COOLER WHIRLPOOL KUWL204ESB00
"Arrived to inspect wine cooler not cooling again.Accessed the compressor and found it operating and condenser fan also running.There was no frost pattern observed.Called Whirlpool Tech line and spoke with LEON, who advised me the unit, needs a sealed system tech to Either use vacuum or pressurize using nitrogen, not to exceed 140 psi.LEON SUSPECTS the leak is from within the cabinet.The tech to check unit to see if unit is repairable or not.SR# 7725969466.Office to reschedule with customer ; ordrng 1 CNOTE (SEALED SYSTEM TECH TO VACUUM OR PRESSURIZE UNIT TO DREAM UNIT NON REPAIRABLE )"
Near Kyle, Texas 78640
Robert
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Near Hutto, Texas 78634
Cliff
Job Details:
03/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
Arrived on site to replace previously ordered parts for dishwasher. Upon inspection of new panel found it dented and bent. Panel will need to be re-ordered and office to set return appointment.; ordrng 1 W11087377 (panel)
Near Killeen, Texas 76549
Al
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived to inspect lights out inside French door refrigerator.Confirmed the complaint and removed and replaced the modules.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near New Braunfels, Texas 78132
Noah D
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site to inspect fridge for not cooling, upon inspection found the start relay clicking and not starting compressor, changed out start device and compressor kicked on, all functions returned. Complete"
Near Austin, Texas 78732
Robert
Job Details:
03/19/2020
VENTHOOD GE UVW9361SLSS
Arrived on job to replace previously ordered parts. Replaced power board and tested. Operation normal on all light setting.
Near Pflugerville, Texas 78660
Andy
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01
Arrived on site to install previously diagnosed UI and RC evaporator fan with harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Horseshoe Bay, Texas 78657
James
Job Details:
03/19/2020
RANGE WHIRLPOOL KDRS483VSS04
Arrived on site and tested operation. Found no faults in memory. Inspected unit for heat escape from ovens and found evidence of the right oven door gasket not sealing. Also found console not locked down on unit properly. When removing to align I found the communication ribbon damaged. Installed new ribbon and seated console correctly. Unit will need door gasket to complete repair. ; ordrng 1 W10877014 (gaskt-door)
Near Blanco, Texas 78606
Brandon
Job Details:
03/19/2020
RANGE GE C2S995SEL2SS
"Arrived on site for customer complaint of control panel not responding, found faulty control touch board, I replaced board, unit tested good."
Near Belton, Texas 76513
Jonathan M
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived on site for damage done to right refrigerator door. Inspected unit and work area. Found damage done to right side door. Replaced door and tested unit. Unit is working as designed. Call complete.
Near Austin, Texas 78739
Noah D
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01
"Arrived on site to inspect fridge for leaking, upon inspection found the gasket had been not sealing causing large amounts of condensation, ordering gasket, office to reschedule ; ordrng 1 2202882 (GASKET) and 1 2214969 (GASKET)"
Near Round Rock, Texas 78665
Tyler B.
Job Details:
03/19/2020
WASHER WHIRLPOOL WTW5000DW3
"Arrived to inspect unit with unknown issue, ran diagnostics and found no errors, all functions tested properly door latch clicked few before latching, replaced and tested good"
Near New Braunfels, Texas 78132
Richard
Job Details:
03/19/2020
DISHWASHER WHIRLPOOL WDT970SAHV0
Arrived onsite for the dishwasher not drying. Ran diagnostics and found error code for the sensor not working correctly. Replaced sensor and dishwasher tested good and no leaks. Complete
Near , Texas 78634
David Z
Job Details:
03/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived on site to diagnose dishwasher that was not fully drying dishes. Performed diagnostics and ran diag cycle. Found all components functional, with no errors present. Advised customer on running hot water first, using rinse aid, and utilizing high temp options. All is working as designed at this time. Call complete."
Near Austin, Texas 78735
Kevin
Job Details:
03/19/2020
REFRIGERATOR KITCHENAID KRFC302ESS00
"Arrived on site and found no ice production, manually cycled icemaker and motor is running but did not ask for water. Recommended replacing icemaker After replacement icemaker cycled and filled with water. No water leaks from connections at time of service, job complete"
Near Manchaca, Texas 78652
Kevin
Job Details:
03/19/2020
DRYER MAYTAG MEDB765FW0
"Arrived on site and inspected dryer and found connector to control panel is loose and after resetting control panel is operating normally. No further repair is required at this time, job complete."
Near Georgetown, Texas 78626
Tyler B.
Job Details:
03/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived to inspect unit with missing stops, replaced and tested good"
Near New Braunfels, Texas 78130
Noah D
Job Details:
03/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site to diagnose dishwasher for not draining, upon inspection found the disposal clogged and runnin water back into the dishwasher, cleared blockage and drain worked and no water back filled. Complet3"
Near Seguin, Texas 78155
Noah D
Job Details:
03/19/2020
DISHWASHER WHIRLPOOL WDF520PADB7
"Arrived on site to inspect dishwasher for not filling. Upon inspection found water was not connected and hose had no proper connector, instructed customer on proper connector. Complete"
Near Pflugerville, Texas 78660
David Z
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
"Arrived on site to diagnose refrigerator that was having food in the RC freeze. Performed diagnostic and found damper working good, but food was freezing. Temp reading 31 degrees, set to 38. Replaced UI and RC thermistor. Retested unit and found all functioning. Will take time for temp to stabilize, also recommended to customer to move food on shelves to allow for proper airflow. Call complete."
Near New Braunfels, Texas 78132
Noah D
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03
"Arrived on site to Replace control box and switch, replaced both board and sensor, function were not returned, tested voltage at all connector and found lost voltage past outlet, 8 pin connectors was unattached. Reattached and tested. Compressor kicked and evap fan. Sr# 77274025625. Job complete"
Near West Lake Hills, Texas 78746
Luis
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01
"Arrived on site for water not dispensing correctly found unit would stop dispensing water diagnosed high water pressure to valve,per service pointer W11394954A installed reducing valve and tubing,checked water connections no leaks tested water dispenser unit working as designed. ; used 1 8212547RP (WATER LINE), 1 W10267701RP (TUBING), and 1 W10786952 (VALVE) from stock"
Near Marble Falls, Texas 78654
James
Job Details:
03/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site and found ice maker fill tube frozen. Installed new freezer door and tested. Unit tests good. Job complete
Near Pflugerville, Texas 78660
Andy
Job Details:
03/18/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived on site to install previously diagnosed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, Texas 78132
Noah D
Job Details:
03/18/2020
RANGE JENN-AIR JDS1750EP0
"Arrived on site to replace board on oven, upon inspection found relay not engaging due to board, replaced board and tested, oven heated to below temp and stopped, console reading sensor correctly but not sensing correctly, ordering consol and UI, Office to reschedule ; ordrng 1 W10586204 (SENSOR ) and 1 W10676659 (CONSOLE ) and 1 W10676659 (UI )"
Near Waco, Texas 76710
Jonathan M
Job Details:
03/18/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM00
Arrived on site for refrigerator that would not cool the refrigerator section was iced up in the freezer. Inspected unit and work area. Tested unit in service diagnostics and was able to get the evaporator fan and condenser fan running. Tested damper door and found it opening and closing. Tested the bi-frost metal and found it closed. Tested resistance through the Defrost heater and found continuity. Tested voltage going to defrost heater while in a force defrost and found 121 V going to the heater. Advised customer to make sure the doors close fully before walking away and to manually defrost the unit if this happens again first before calling to make sure there is a defrost issue. Defrosted evaporator cover and evaporator of frost. Unit is working as designed. Call complete.
Near Seguin, Texas 78155
Luis
Job Details:
03/18/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PF8A
"Arrived on site for display issue. Found leds not powering on display,crushed ice display not working unit will need new ui control,per customer unit would flash on and off ordering main control Incase needed. ; ordrng 1 242058229 (UI ) and 1 5304502780 (MAIN CONTROL)"
Near Georgetown, Texas 78633
Jonathan M
Job Details:
03/18/2020
RANGE ELECTROLUX EW301565JSA
Arrived onsite for range that won’t heat. Inspected unit and work area. Customer showed me the concern and showed me the unit would not heat when you turned it on. Tested unit and looked into the specs on the unit. Found the unit was an induction cooktop. Customer had used a pot that was aluminum and would not register for the cooktop to heat for. Used several vessels to test the unit and unit is working as designed.
Near San Marcos, Texas 78666
Brandon
Job Details:
03/18/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site for customer complaint of loud noise and unit not completing cycle, found faulty drain pump, I replaced drain pump, unit tested good."
Near San Marcos, Texas 78666
Brandon
Job Details:
03/18/2020
DRYER WHIRLPOOL WED4850HW0
"Arrived on site for customer complaint of unit making really loud noise, found drum cracked, felt torn off, and belt shredding, ordering drum, repair kit, and pads. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10899578 (drum)"
Near Seguin, Texas 78155
Luis
Job Details:
03/18/2020
REFRIGERATOR AMANA ART104TFDB00
Arrived on site different refrigerator from prev repair different serial #. New unit in E3 is out of warranty office will call in if they choose to have appliance express diagnose unit.
Near New Braunfels, Texas 78130
Noah D
Job Details:
03/18/2020
RANGE WHIRLPOOL WFG550S0HZ1
"Arrived on site to inspect door for broken trim, upon inspection found the front trim separated from door, ordering correct trim. Office to reschedule ; ordrng 1 W11167877 (DOOR )"
Near McQueeney, Texas 78123
Noah D
Job Details:
03/18/2020
WASHER WHIRLPOOL WTW7500GW2
"Arrived on site to diagnose washer for not draining, upon inspection found the drain pump not working correctly as well as pressure switch engaged, could not access diagnostics, replaced control and res tested, drain pump failed, installed pump on van, but connector was wrong, office to reschedule ; ordrng 1 W10727777 (PUMP)"
Near Pflugerville, Texas 78660
Andy
Job Details:
03/18/2020
OVEN WHIRLPOOL CWE5800ACE
Arrived on site for oven broil not working. Upon arrival customer informed me that issue is that unit will go from bake to broil on its own. Tested and inspected unit and found failed control. Looked up part in parts brake down and found part number given is incorrect part. (see SD-QuickPic) Ordering parts research. Office to schedule return trip. Advised customer not to use unit for safety.; ordrng 1 SEENOTE (PARTS RESEARCH/CONTROL ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Manor, Texas 78653
Andy
Job Details:
03/18/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived on site for washer sud error code. Upon arrival customer informed that issue is low flow code. Tested and inspected unit and found good water pressure and good water flow. Found failed control and UI. Ordering needed parts and will return no water leaks present at time of service.; ordrng 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
Near Georgetown, Texas 78633
Jonathan M
Job Details:
03/18/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA
"Arrived on site for a refrigerator that was leaking from the filter and had an issue with the user interface. Inspected unit and work area. Customer advised that the user interface was not a problem anymore and that the only issue was with the filter being stuck and leaking. Found the filter stuck to the base and would not remove itselfReplaced filter housing and filter and tested unit. Unit is working as designed. Call complete."
Near Manor, Texas 78653
Andy
Job Details:
03/18/2020
RANGE WHIRLPOOL WFC310S0ES3
"Arrived on site for RF burner not working and other burners going on and off. Tested and inspected unit and found issue with RF switch. Removed failed part and replaced with new. Also instructed customer on burners in service pointer stating “In some possible instances consumers have reported that the inner portion of a coil heating element on their range or cooktop appears to turn on and off, or appears to not glow as brightly as the outer portion of the coil. Some consumers have also reported longer high-heat cooking times, such as the time to boil large volumes of water.This is normal operation for current coil heating elements and is not an indication of problems with the coils. As of June 1, 2018, Underwriters Laboratory (UL) changed the standards for all electric coil elements. Ranges and cooktops using this type of burner are now equipped with temperature-limiting coils to further reduce the risk of unattended cooking fires.” Tested and inspected uni
Near Round Rock, Texas 78665
Al
Job Details:
03/18/2020
OVEN WHIRLPOOL WOS51EC0AS03
"Arrived to inspect same failure.Removed and replaced the fuse, reassembled and unit tested as designed.Job complete
Near Austin, Texas 78746
Kevin
Job Details:
03/18/2020
REFRIGERATOR JENN-AIR JS48NXFXDW05
"Arrived on site and inspected refrigerator and found handle mounting locations are stripped. There is no parts replacement that could correct us.
Near Belton, Texas 76513
Cliff
Job Details:
03/18/2020
REFRIGERATOR AMANA AFI2538AES7
Arrived on site today no say refrigerator that is not responding to controls. Found failed dispenser control and dispenser overlay switch. Both parts would need to be replaced to complete repairs. Both parts are no longer available per IPL. Office will need to research parts and contact warranty company so they can resolve the claim.; ordrng 1 12939601 (cntrl-elec) and 1 13035901B (overlay) and 1 RESEARCH (PARTS ORDERED ARE NLA)
Near Jarrell, Texas 76537
James
Job Details:
03/18/2020
WASHER MAYTAG MVWB765FW3
Arrived on site and found gear case has failed. Installed new gear case and tested operation. Unit tests good. Job complete
Near Burnet, Texas 78611
Jonathan S
Job Details:
03/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site for refrigerator RC doors having damaged. Inspected both doors and found manufacturer defect. Attempted to take pictures but defect would not show in pictures. Doors looked as if wave was in stainless steel. Will need to replace both RC doors. Informed customer doors may take up to 6 to 8 weeks to receive. Office to schedule appointment when ETA is available ; ordrng 1 W10815695/STAINLESS (LEFT RC DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10815687/STAINLESS (RIGHT RC DOOR)
Near Austin, Texas 78745
Kevin
Job Details:
03/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01
"Arrived on site and inspected refrigerator and found home inspector has told homeowner that is the refrigerator is loud. Noise is compressor running at startup and it is normal for this unit. No adjustment or replacement of parts can correct issue. No water leaks detected at time of service, job complete"
Near Round Rock, Texas 78664
Paul
Job Details:
03/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the pads on the hinges and the door works as designed. I also found two of the top screws on the inner door stripped and replaced them. Call complete.
Near Jarrell, Texas 76537
James
Job Details:
03/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
"Arrived on site and installed new harness, control and ui. Tested operation and found unit working properly and valves dispensing properly. Job complete"
Near Burnet, Texas 78611
Jonathan S
Job Details:
03/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site for refrigerator not making ice. Performed diagnostics mode and checked ice maker fault codes. Found error E2 motor lost home position. Ran fill test and found fill tube frozen. Will need to replace inlet valve, fill tube heater, ice maker and fan. . ; ordrng 1 212643 (sealer-gum) and 1 W10846539 (IM FAN) and 1 W11087201 (FILL TUBE HEATER) and 1 W11294907 (ICE MAKER) and 1 WPW10341329 (VALVE)"
Near Burnet, Texas 78611
Jonathan S
Job Details:
03/18/2020
MICROWAVE KITCHENAID KMBD104GSS
"Arrived on site for drawer microwave light not coming on when cooking. Tested the microwave found the problem being demo mode was active. Called Whirlpool tech support and spoke T.J (Sr#7727395576). After correcting issue light now is on while cooking. Tested all other operations, all tested good. Spoke with customer on user care guide."
Near Bell, Texas 76513
Cliff
Job Details:
03/18/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00
Arrived on site to perform sealed system repair for refrigerator. Replace compressor and verified unit held vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No water was hooked up to unit at time of service.
Near Seguin, Texas 78155
Noah D
Job Details:
03/18/2020
DISHWASHER WHIRLPOOL WDT710PAHW1
"Arrived on site to install float switch and arm per last tech, installed sensor and switch, tested all functions, switch worked and kicked on drain. Job complete"
Near Cedar Park, Texas 78613
Lou
Job Details:
03/18/2020
DISHWASHER JENN-AIR JDTSS244GP0
"arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the upper rack with rust spots in a few areas. The porcelain cover was damaged and exposing the metal rack underneath and was rusting. I inspected the lower rack too and found no rust damage. I also found that the upper rack tracks/rails were rusting at the welds and needed to be replaced per service pointer #W11296667. I am ordering the upper rack, all adjuster parts and will return with both tracks/rails. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN ) and 1 W10194861 (dishrack) and 4 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10250160 (clip)s and 2 WPW10546503 (adjuster)s"
Near Georgetown, Texas 78628
Cliff
Job Details:
03/18/2020
REFRIGERATOR KITCHENAID KRFC302ESS02
Arrived on site to diagnose a refrigerator with damaged door gaskets. Found both RC door gaskets torn at corners. Replaced both gaskets and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, Texas 78664
Paul
Job Details:
03/18/2020
OVEN WHIRLPOOL WGG745S0FS02
Arrived onsite for the range to replace the previous diagnosed parts. I replaced the bulb in the upper oven. The light is working as designed. Call complete.
Near Austin, Texas 78701
Leonardo
Job Details:
03/18/2020
RANGE KITCHENAID KSGG700ESS0
Arrived on site to test unit for F8E0 error code. Found bad fan blower. Test unit and unit test good.
Near Georgetown, Texas 78633
James
Job Details:
03/18/2020
REFRIGERATOR GE PFSS6PKXESS
Arrived on site and found rear wall of unit rusting out. Instructed customer that the unit would need to be replaced due to ice forming on rear wall where rust has formed. No repair made to unit. Job complete
Near Cedar Park, Texas 78613
Lou
Job Details:
03/18/2020
DISHWASHER KITCHENAID KDTE104ESS1
"arrived one site to inspect dishwasher not cleaning dishes. Upon further inspection, placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit dispensed water into the tub but the motor never came on. Advanced through testing and the drain pump and element and dispenser all operated as designed. I removed and replaced the sump/motor assembly and retested ad unit operated as designed. No water leaks observed during service, job completed."
Near Seguin, Texas 78155
Luis
Job Details:
03/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived on site for cooling and ice issue. Checked freezer temp reading 5° freezer icemaker ran through a cycle dumped ice and filled no leaks. Ran diagnostics on fresh food icemaker weak air flow from ice box fan,no errors on icemaker,ice watery and leaking. Ran harvest passed ran fill test passed. Per customer he resets unit and icemaker starts working. Advised customer main high voltage control and ice box fan needs to be replaced.
Near Pflugerville, Texas 78660
Scott
Job Details:
03/18/2020
DRYER WHIRLPOOL WET4027HW0
Arrived n site for timer not advancing . Found timer mechanism not fuctioning on timer . Unit is heating properly but not stopping . Replaced timer . Tested unit all checked normal . No lint build up at time of service . Job complete .
Near Round Rock, Texas 78664
Al
Job Details:
03/18/2020
OVEN KITCHENAID KEBS207BSS00
"Arrived to inspect wall oven not working.Unit had F3E0 error code.Checked sensor at control and got 4.1 ohms on both top and bottom range. Customer had power surge and lost tv, computers and wall ovens.Removed and replaced the control and unit tested as designed
Near Spicewood, Texas 78669
Robert
Job Details:
03/18/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS00
Arrived on job for complaints of no ice. Ran diagnostics and found icemaker not returning to home position. After replacement test operation. No leaks detected at time of service.
Near Pflugerville, Texas 78660
Scott
Job Details:
03/18/2020
DRYER ADMIRAL ATW4475XQ0
"Arrived on site to complete repair . Found spanner nut ,drive block and tub had rusted all together . Stopped repair . Informed customer that basket ,spanner and mock we’re going to be needed .