Near Austin, Texas 78746
Leonardo
Job Details:
07/16/2020
OVEN KITCHENAID KEBS179BSS00
Arrived on site to remove door glass to clean glass. Cleaned glass test unit and unit test good job complete
Near Pflugerville, Texas 78660
Kayman
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KFXS25RYMS4
Arrived onsite for refrigerator intermittently not making ice. Upon inspection I found the ice bin stuck. Once I removed the ice bin i inspected the icemaker. I found a block of ice had formed at the water inlet for the ice maker causing the ice maker to intermittently fail. I removed the ice maker and cleared the ice block. The unit is working as designed. Job complete.
Near New Braunfels, Texas 78132
Noah D
Job Details:
07/16/2020
WASHER MAYTAG MVWB855DC2
"Arrived on site to inspect washer for not draining out clothing, upon inspection found the pump was not working to full capacity Job complete"
Near Round Rock, Texas 78681
Tyler
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFF300EBS00
Arrived on site for freezer they have frost buildup. Upon further inspection I found that the ice put up was along the top side of the freezer door where the gasket would be and I also noticed that the freezer door itself was very loose and not properly mounted to the rails. Hi adjusted and remounted freezer door back onto the gliding rails properly retested how the freezer door open and shut and it is functioning as designed the door gasket is also sealing properly now on the top left corner and there is no longer an air gap allowing hot air to get in there and freeze. Call complete
Near , Texas 78640
Leonardo
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site to test unit for loose screw. Found broken panel cause door to come apart and loosen screws. Replaced panel tested unit. Unit operated good. No leaks detected. Job complete.
Near Austin, Texas 78744
Kevin
Job Details:
07/16/2020
WASHER MAYTAG MVWB765FW3
"Arrived on site and dropped off new dispenser drawer diagnosed on previous visit, job complete"
Near Georgetown, Texas 78626
Al
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02
Arrived to inspect side by side refrigerator not turning off.Opened the unit and unit temperature were set to idea and the unit was operating as designed.Bailey the property office employee came and unlocked the unit. Don the caller was not on site.The unit is unoccupied and temperatures inside unit are warmer than is it were occupied.All water lines were dry at the time of service.Job complete
Near Austin, Texas 78724
Jacob
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Arrived onsite to replace parts ordered by previous tech. Upon taking unit apart found that other issues are the problem than previously diagnosed. Called Techline. Suggested to change ice door and level unit for for issues of ice maker tube over filling. Got Sr#7728339335. Ordered parts. Rescheduled with customer. ; ordrng 1 W10815476 (tube-water) and 1 W11087201 (heater) and 1 W11171728 (door-ice)
Near Leander, Texas 78641
Paul
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB00
Arrived onsite for a refrigerator not cooling to possibly replace sealed system parts. I checked pressures and found them low. I found a leak in the evaporator causing the issue and took pics. I evacuated the remaining refrigerant and replaced the evaporator. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.9 oz’s of R134A. I tested the unit and found the new evaporator with a good frost pattern and the unit working as designed. The unit is not connected to water. Call complete.
Near Pflugerville, Texas 78660
Kayman
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived onsite for refrigerator not making ice and not dispensing water. Upon inspection I found the ice bin motor not turning when pushing the ice dispenser pad. I pulled the ice bin out and found a clump of ice stuck together in the back of the ice bin. I removed the ice from the bin and retested. The ice bin motor now turns and the water dispenser is dispensing as designed. Job complete.
Near Lago Vista, Texas 78645
Paul
Job Details:
07/16/2020
WASHER MAYTAG MHW6630HW0
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the dispenser and ran a quick wash cycle. The unit worked as designed and there were no water leaks present at the time of service. Call complete.
Near Austin, Texas 78734
Robert
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KSSC48QVS04
"Arrived onsite to replace icemaker and motor. Replaced ice maker and motor, tested unit and unit functions correctly. No leaks present at this time. Job complete."
Near Georgetown, Texas 78633
Cliff
Job Details:
07/16/2020
REFRIGERATOR JENN-AIR JFC2290REM00
Arrived on site to replace previously ordered parts for refrigerator. Replaced freezer door slides and tested unit found all parts and components working properly at this time. Lubricated ice been glide. No further repairs are needed and no leaks were found at time of service.
Near Austin, Texas 78717
David S
Job Details:
07/16/2020
WASHER WHIRLPOOL WFW70HEBW0
"Arrived on site for washer leaking and nor filling with water. I entered diagnostics and found error codes, F8e1 no water detected, f6e1 communication error, f9e1 long drain. I ran a diagnostics cycle and found the cold water valve no opening all the way and slow filing. I also found slits in the below at the bottom allowing it to leak. The unit went through diagnostics just fine with no communication errors at the end. I removed the damaged bellow and replaced with new. I removed the failed water valve and replaced with new. I also cleaned out the drain tube and pump. I ran a cycle and the unit operated as designed no water leaks detected. Job complete.
Near Dripping Springs, Texas 78620
Luis
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06
"Arrived on site or no ice. Found fill tube frozen,defrosted fill tube installed filter customer provided tested icemaker,icemaker ran through a cycle and filled with water
Near Austin, Texas 78741
Kevin
Job Details:
07/16/2020
WASHER WHIRLPOOL WTW7300DW1
"Arrived on site and found lid is breaking on the left-hand side. replace lid diagnosed by previous technician. After replacement ran test 52 and it completed properly. job complete"
Near Manor, Texas 78653
Scott
Job Details:
07/16/2020
RANGE WHIRLPOOL WFE515S0ES2
"Arrived on site for oven not heating . Checked outlet ,elements , fuse . All checked normal . Also oven light isn’t coming on . Found stuck relay on control . Replaced control . Ran preheat ,all checked normal . No other issues found . Job complete."
Near Austin, Texas 78717
David S
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site to install previous diagnosed part. I inspected the inner door panel and found the corner mangled inner door panel W11035418. ; ordrng 1 W11035418 (door-inner)"
Near Austin, Texas 78723
Scott
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS950SIAH00
"Arrived on site for fridge leaking . Found water tank had frozen causing connector to push off tank connection leaking . Unfroze tank and replaced connector . Did instruct customer not to shove food against back wall in freezer ,which could impede air flow . No other water leaks detected .
Near Austin, Texas 78721
Jacob
Job Details:
07/16/2020
WASHER MAYTAG MVWC565FW1
Arrived onsite for unit not spinning. Tested unit. Found error codes. For motor communication. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, Texas 78717
David S
Job Details:
07/16/2020
WASHER MAYTAG mvwc565fw0
"Arrived on site to install previous diagnosed parts. I inspected the unit and work area. I attempted to remove the wash plate but found the plate seized onto the gear case, unable to remove. I am ordering dispenser W11205050, agitator W11161960, agitator bolt W10752187, hub W10528947, hub screws x6 WP8533953, basket W10752719, filter drain pump WPW10215093, filter screw WP8533928, tub W11219115, authorization and returning with the gear case, pulley, motor, actuator, and belt. The office will schedule a return visit when the tub and basket become available. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11161960 (agitator) and 1 W11205050 (dispenser) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)"
Near Round Rock, Texas 78681
Tyler
Job Details:
07/16/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for oven that was smoking when used. Upon further inspection I could not find any error codes or issues with any hardware after running a diagnostics. I took a look inside the cavity of the oven itself and found that there is a very big splotchy grease stain at the bottom of the oven itself that was caused from something spilling inside the oven such as grease or some other kind of liquid residue. Customer stated that they have not had any spills of food inside the oven since I got it but it was obvious that someone had tried to previously scrub the grease stain off. But was not successful in removing everything I also noticed that the racks had a slight oil glisten to them. I instructed customer on the best ways to thoroughly clean their oven using oven cleaners and how to get rid of the grease stain on the bottom that is being heated up and turned into a Vape or smoke. Call complete
Near Austin, Texas 78737
Kevin
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDT910SAYH3
"Arrived on site and inspected dishwasher and found saved error code 6/6 for incoming water below 84 degrees. Ran a diagnostic cycle and found incoming water is the correct amount, washer is running properly and drain is operating normally. At the end of the diagnostic cycle there is a lot of suds, took one picture. Customer says they appear to go through a rinse aid faster And are using pods for detergent. If dispenser is leaking rinse aid this could be why suds are forming. Will need to replace detergent dispenser to correct issue.; ordrng 1 W11032769 (dispenser)"
Near San Marcos, Texas 78666
Richard
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WMH31017HS3
Arrived onsite for the microwave light not working. During testing found that the underneath light bulb was no good. Replaced bulb and tested. All functions worked fine.
Near Austin, Texas 78733
Leonardo
Job Details:
07/16/2020
MICROWAVE KITCHENAID KOCE500ESS05
"Arrived on site to test unit for broiler function not working. Tested unit, broiler coming on found out customer was trying to broil with the door open. Per kitchen aid owner manual door must be closed for broiler function to operate for safety reasons. Informed customer of operation instructions.
Near Austin, Texas 78722
Jacob
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for unit not drying correctly. Tested unit. Found that unit was not heating. Reset breaker to unit. Tested unit in diagnostics. Heater working again. No issues at this time. Job complete
Near Austin, Texas 78731
David Z
Job Details:
07/16/2020
REFRIGERATOR GE ZISB48DYB
"Arrived on site to diagnose one RC that was not cooling as well as it had previously. Another company has come out and said issue was the FF damper. Performed diagnosis. Found the aft damper springs are likely losing tension. Damper control is all mechanical springs and a basic thermostat built in, with no electric component at all. Freezer is temping fine, but customer has to keep increasing the temp to get cooler air. Installed new damper and retested, unit is cooling again.
Near Pflugerville, Texas 78660
Kayman
Job Details:
07/16/2020
DRYER MAYTAG MEDB765FW0
Arrived onsite for dryer not drying all the way when in sensing mode. Seems to only completely dry in timed dry. Upon inspection I found a build up of lent under the lent screen in the lent trap that was restricting air flow I vacuumed the lent. The unit is working as designed at this point. Job complete.
Near Pflugerville, Texas 78660
Andy
Job Details:
07/16/2020
RANGE WHIRLPOOL WFG505M0BS3
Arrived on site for range burners not lighting. Tested and inspected unit and found failed spark module. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Elgin, Texas 78621
Andy
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE FPRH19D7LF1
Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found unit not going into defrost.Ordering heating element in case needed. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service.; ordrng 1 216730700 (heater-defrost) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Pflugerville, Texas 78660
Andy
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site for dishwasher leaking. Tested and inspected unit. Spoke with customer and found they now have a water softener. Showed customer soft water line on dishwasher and too much soap can create leak. instructed customer on use and care and practice for best performance. Instructed customer to keep close eye on unit to be safe.
Near Hutto, Texas 78634
Andy
Job Details:
07/16/2020
WASHER WHIRLPOOL MVWC565FW2
Arrived on site for washer not powering on or draining. Tested and inspected unit and found failed control and drain pump not connected to harness. Removed failed control and attached drain pump. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, Texas 78731
David Z
Job Details:
07/16/2020
DISHWASHER KITCHENAID KUDS02FRSS4
"Arrived on site to diagnose leak coming from dishwasher. Performs diagnostic cycle. Found unit was dripping fro, the sump where the wash motor meets the housing and is corroded. Provided estimate for a new sump and motor assy - Replaced sump and retested. Unit is no longer leaking. . No water leaks found. Call complete."
Near Canyon Lake, Texas 78133
Noah D
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00
"Arrived on site to inspect fridge for icemaker issues and noise, upon inspection found the Icemaker working but UI calling in long intervals, ordering UI for icemaker and heard very loud diffuser sound upon opening door, ordering diffuser. Office to reschedule ; ordrng 1 W10869522 (DIFFUSER) and 1 W11174483 (UI)"
Near Dripping Springs, Texas 78620
Luis
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE LFFH17F3QWC
"Arrived on site for refrigerant leak. Replaced the compressor,evaporator,heat exchanger and drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Driftwood, Texas 78619
Robert
Job Details:
07/16/2020
MICROWAVE JENN-AIR JMC2430DP01
Arrived on job to replace console. After replacement test operation.
Near Pflugerville, Texas 78660
Kayman
Job Details:
07/16/2020
WASHER WHIRLPOOL MVWB765FW3
Arrived onsite for washer leaving residue on darks after wash. I put the unit into diagnostics and all tests passed. The customer stated that they are on a water softener. I explained that a water softener can leave behind residue and explained the use of white vinegar to help combat the residue after a dark wash. Job complete.
Near , Texas 78654
James
Job Details:
07/16/2020
ICE MACHINE KITCHENAID KUIX505ESS1
Arrived on site and installed new transformer. Tested operation and found unit working properly. Job complete
Near Pflugerville, Texas 78660
Kayman
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03
Arrived onsite to install previously diagnosed part. I installed the start device and unit is working as designed.
Near Copperas Cove, Texas 76522
Al
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Arrived to inspect ice production and customer advised the unit is now producing ice as designed.No parts installed.Job complete
Near Leander, Texas 78645
Paul
Job Details:
07/16/2020
ICE MACHINE KITCHENAID KUIX505ESS2
Arrived onsite for an ice machine with a cracked cap. Ms stated she sent Whirlpool 4 pictures of the broken part. I found the reservoir drain cap ok. I found the reservoir broken at the reservoir drain pump. The reservoir needs to be replaced. I went over clean cycle instructions with the customer and procedures. Ordering W10837384 water pan.; ordrng 1 W10837384 (pan-water)
Near Lago Vista, Texas 78645
Paul
Job Details:
07/16/2020
DISHWASHER MAYTAG MDB4100AWB
"Arrived onsite for a dishwasher that leaks when draining, melts dishes, and the dispenser is not opening properly. I tested the unit and could hear the drain trying to open and making a suction sound but never pumping water out. This was causing air to foam up the detergent and leak water over the door seal. The heater is working as designed and I explained this to the customer. This is a older unit and a lot of the parts are in bad shape because of the age and will probably break when trying to disassemble for repairs therefore not making this a good choice for repair. The complete upper part of the pump will need to be ordered and the dispenser linkage and valve. Ordering parts authorization, WP99002281 ball-check, Parts Research 99001795 drain cover, WP912510 o-ring, 6EA 61002031 screw, WP6-915435 seal kit, parts research 99002280 support filter, parts research 99002279 plate suction, WP6-917075 outlet, parts research 3EA 912383 screw, 99002041 support,
Near Manor, Texas 78653
Scott
Job Details:
07/16/2020
WASHER KENMORE 110.3163361
"Arrived on site for washer not spinning . Customer had video of unit latch just clicking and flashing lock error code . Ran diagnostics , got lid errors codes . Found latch would lock about half the time . Replaced latch . Reran diagnostics,all checked normal . No water leaks detected at time of service. Job complete."
Near Leander, Texas 78641
Lou
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDFE104HPS0
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the unit in operation. Canceled the operation and opened the door and it was extremely hot inside. I checked the rinse aid dispenser and found no rinse aid. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
Near Austin, Texas 78753
Eman J.
Job Details:
07/16/2020
DRYER AMANA NED4655EW1
Arrived onsite for previous diagnosed parts. Install repair kit. Tested system. Everything works as designed. Job complete.
Near Austin, Texas 78745
Kevin
Job Details:
07/16/2020
DRYER MAYTAG MEDB855DC4
"Arrived on site and inspected dryer and found it is not heating, disassemble dryer and found connection onto motor is not secure in the harness. After resetting connector dryer is now heating properly, took one picture. Also found that airflow is not good and recommended to tenant that homeowner have it cleaned to the exterior. No lint found at time of service, job complete"
Near Austin, Texas 78744
Luis
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
"Arrived on site for no ice. Ran diagnostics icemaker not running through a forced diagnostics error switch faulty. Replaced icemaker assembly,ran diagnostics icemaker ran through a harvest test passed,ran fill test passed."
Near Austin, Texas 78726
David S
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
Arrived on site to install previous diagnosed part. I removed the rusted door and replaced with a new one. I inspected the door to make sure it was sealing properly and that there is no damage to the door. Customer inspected the door and said it was good. Job complete. No water leaks detected.
Near Austin, Texas 78717
David S
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDTE104ESS4
"Arrived on site for dishwasher not working. I inspected the unit and work area.
Near Austin, Texas 78731
David Z
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KSSC42FMS00
"Arrived on site to install rebuilt control. Installed control,and powered unit on. Powered on immediately and began cooling. All appears to be working as designed. Call complete."
Near Hutto, Texas 78634
Andy
Job Details:
07/16/2020
DRYER MAYTAG MGD8630HC0
will need to order new drum. Also ordering seal kit and pads in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PLEASE INSPECT PART) and 1 W10541657 (drum) and 1 W11401018 (SEAL KIT) and 6 W11409002 (PAD)s
Near Georgetown, Texas 78633
Al
Job Details:
07/16/2020
OVEN WHIRLPOOL KODE300ESS02
"Arrived to inspect wall oven. Customer had video of F1E0 and F1E1 both errors were stuck key after customer cooks for that has steam
Near Georgetown, Texas 78633
Al
Job Details:
07/16/2020
DRYER KENMORE 110.6120201
"Arrived to inspect dryer not heating.Customer had unit disassembled.I checked the element, cutoff, thermostat, and found the timer was defective.Removed and replaced it.Reassembled and unit tested as designed and began to heat.Job complete"
Near Kyle, Texas 78640
Richard
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived onsite for the refrigerator freezer light not working. During testing found that the main harness inside the refrigerator is defective. Called tech line and they agreed to my diagnostics
Near Cedar Park, Texas 78613
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11
"Arrived on site to install previous diagnosed part. Gained access to fill tube heater. Removed failed heater and installed new. Sealed all gaps and and secured fill tube. Ran fill cycle and observed for possible water leaks. Assembled unit and tested all operations. All tested good, no water leaks detected."
Near Kyle, Texas 78640
Richard
Job Details:
07/16/2020
RANGE WHIRLPOOL WFE525S0HS1
Arrived onsite for the oven not working. Installed new wire harness that was ordered.Customer stated that they will purchase a new power cord and install it. Complete
Near Leander, Texas 78641
Jonathan S
Job Details:
07/16/2020
RANGE WHIRLPOOL WFG525S0JS0
(JJ) Arrived on site for handle broken. Removed oven door to gain access to handle. Installed new handle. Tested for proper operation. All operations are normal
Near Austin, Texas 78724
Eman J.
Job Details:
07/16/2020
WASHER AMANA NTW4516FW2
Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Near Buda, Texas 78610
Richard
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHV0
Arrived onsite for the dishwasher not drying. Ran diagnostics and found no issues with the dishwasher and the heating element is working. Called tech line and they stated the dishwasher is working to manufacture specs and advise customer to use extend dry feature to help dry the dishes better. Complete Sr# 7728336963.
Near Austin, Texas 78758
Wesley
Job Details:
07/16/2020
DRYER WHIRLPOOL MED7230HW0
Arrived onsite and replaced control to restore function. Symptom of regular and quick dry not registering as available dry options. No change ordering UI to repair. ; ordrng 1 W11413567 (CONSOLE UI)
Near New Braunfels, Texas 78130
Noah D
Job Details:
07/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived on site to inspect dishwasher for leaking water in large quantity, during operation found no apparent leaks, water level switch tested good, but valve didn’t fully close during operation, replaced valve and retested. Valve closed fully. Complete"
Near Leander, Texas 78641
Lou
Job Details:
07/16/2020
OVEN WHIRLPOOL WOD51EC0AS04
"Arrived on site to inspect oven error codes. Upon further inspection, the advised the unit doesn’t operate correctly. I placed the unit in diagnostics and checked error codes. I found F1E1 and cycled the power and cleared the code. Tested unit and it reappeared. Following the tech sheet, it recommends replacing the main control. Due to having the incorrect model number in the ticket versus the number on the unit, I arrived with the wrong control. I am ordering the main control and four (4) installation screws and grommets due to the unit not having the correct screws and no grommets. ; ordrng 4 UNKNOWN (SCREWS)s and 8 W10759525 (grommet)s and 1 W10842982 (cntrl-elec)"
Near Georgetown, Texas 78633
Tyler
Job Details:
07/16/2020
RANGE THERMADOR PRD486JDGU/12
"Arrived on site for range that had random sparking from the 6 top burners. Upon further inspection of units over all disassembling process, we will need a second tech on site to remover larger components. From the symptoms seen on site during diagnosis, we will need to return with 4 total potentiometer’s, a control module, and 1 pc board. Upon second trip, Bosch tech line will also need to be called in order to run in-depth diagnostics on all possible causes of current symptoms.. (Please schedule 2 techs for a weighed 3hr minimum. Office to reschedule. Request to be sent back with additional tech due to difficulty of repairs).; ordrng 1 00619016 (SIMMER CONTROL) and 1 00623572 (PC BOARD) and 2 00629722 (POTENTIOMETER )s"
Near Austin, Texas 78723
Scott
Job Details:
07/16/2020
RANGE KITCHENAID KFGG500ESS2
"Arrived on site for oven temps off . Found oven sensor was homing higher then normal ,replaced sensor . Did a control reset . Ran temp check . Recalibrated .reran temp check , oven avg was 356 . No gas leaks detected at time of service.job complete ."
Near VLG O THE HLS, Texas 78738
Brandon
Job Details:
07/16/2020
OVEN KITCHENAID KOCE500ESS09
"Arrived on site for customer complaint of damaged door, found outer and inner door damage, ordering inner door, left outer door with customer since we opened the box and removed shipping straps. ; ordrng 1 WPW10709147 (frame-glas)"
Near Pflugerville, Texas 78660
Andy
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF8
"Arrived on site for refrigerator still dispensing crushed ice only. Removed failed ice container and replaced with new. Tested unit and is still dispensing only crushed ice. Tested solenoid multiple times and solenoid is working properly. Called Frigidaire tech line and spoke with John made aware of issues and was instructed that unit will dispense only crushed ice if ice cubes are too big. Will need ice maker. Could not locate, ordering parts research. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 242100106 (ice container assy) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (CS TO REVIEW )"
Near Austin, Texas 78759
Wesley
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
Arrived onsite and found tubing to main valve backed out and leaking. Corrected tubing and restored function. All checks good. Unit is now operating as designed.
Near Briarcliff, Texas 78669
Robert
Job Details:
07/16/2020
COOKTOP KITCHENAID KCGS556ESS02
"Arrived onsite to adjust alignment of cooktop . Found that RF and RR gas valve was bent, need to be replaced valves to secure knobs in the correct position . ; ordrng 1 W10717628 (valve-gas) and 1 W11209791 (VALVE )"
Near Austin, Texas 78704
Jacob
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02
Arrived onsite for unit not freezing or cooling properly. looked at unit. Found that compressor has leaked coolant. Submitted sealed system check list. ; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer)
Near Austin, Texas 78759
Wesley
Job Details:
07/16/2020
OVEN KITCHENAID KEBS207SSS
Arrived onsite and found upper bake element shorted. Advised customer that element can be replaced but labor is very intensive. ; ordrng 1 WPW10207398 (elmnt-bake)
Near Del Valle, Texas 78617
Leonardo
Job Details:
07/16/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
"Arrived on site to test unit for not heating. Tested unit found bad magnetron, capacitor, diode. Replace mag, cap, and diode. Tested unit, unit heating correctly."
Near Austin, Texas 78738
Brandon
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDTM354DSS5
"Arrived on site for customer complaint of door opening and closing issue, found failed link kit, I replaced link kit, unit tested good."
Near Pflugerville, Texas 78660
Kayman
Job Details:
07/16/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived onsite to install previously diagnosed parts. I installed the blower and the control. Unit is working and heating as designed. Job complete.
Near Round Rock, Texas 78664
David S
Job Details:
07/16/2020
FREEZER KENMORE 106.526991
Arrived on site for fridge ice maker leaking. I inspected the unit and work area. I found the ice maker leaking from cracks in the molding and the dispenser motor not running when called for. I installed the new ice maker and will return with the dispenser motor ; ordrng 1 W11170227 (motor) and 1 WP2198633 (flipper)
Near Leander, Texas 78641
Lou
Job Details:
07/16/2020
OVEN KITCHENAID KODE300ESS02
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit display showing F1E0 and when I went to clear the code it displayed F2E1. Cleared the codes and tested and the unit came on, but when I turned the unit off, the F1E0 code came back. I removed and replaced the console and tested. Unit is operating as designed. Job completed.
Near New Braunfels, Texas 78132
Noah D
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Arrived on site to inspect fridge for melting ice in icemaker, upon inspection found the ice melting from the front with a working icemaker, replaced container and shifted door so that they are creating a perfect seal. Job complete"
Near Harker Heights, Texas 76548
Al
Job Details:
07/16/2020
DRYER MAYTAG MED6230HW0
"Arrived to inspect sound from newly purchased dryer.The performance wasn’t an issue, just the sound of the drum.I tested and advised the customer the unit sounds as it is supposed to.Job complete"
Near Austin, Texas 78731
David Z
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10
Arrived on site to diagnose refrigerator not producing any ice. Performed diagnostic and tried cycling Im. Icemaker is not cycling. Ordering new icemaker assembly. ; ordrng 1 2198597 (icemaker assy)
Near New Braunfels, Texas 78132
Noah D
Job Details:
07/16/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site to inspect oven for not heating after preheat, upon inspection found the console completely wiped of said codes and Mac I’d replaced console to have a new WiFi transmitter, new console connected to WiFi no problems. Complete"
Near Austin, Texas 78759
Wesley
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01
Arrived onsite and replaced the control for ongoing temp issues. Unit running a perfect 37f and 0f at time of service.
Near Austin, Texas 78704
Jacob
Job Details:
07/16/2020
WASHER WHIRLPOOL WFW5090JW0
Arrived onsite for valve to unit broken. Tested unit. Found that valve was broken and leaking water. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Leander, Texas 78641
Lou
Job Details:
07/16/2020
DRYER WHIRLPOOL MEDC215EW1
"Arrived on site to inspect dryer not heating. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I never saw the element illuminate in the back left vent area. Removed the back cover and tested ohms to the element and it was open. Tested the cutoffs and fuse and all were good. Lifted the top panel and found the drive belt fraying. I removed and replaced the element and dryer repair kit (2 rollers, tension pulley & belt) and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Dripping Springs, Texas 78620
Robert
Job Details:
07/16/2020
WASHER WHIRLPOOL WFW9620HC1
"Arrived onsite to replace washer tub and shocks. Replaced tub and shocks, ran unit in test cycle and no noise or leaks were present at this time. Job complete."
Near Georgetown, Texas 78633
Al
Job Details:
07/16/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived to inspect unit still leaking from door area.Determined the leaking was due to a faulty spray arm.Ordering W11101428.Office to reschedule with customer.Needs more work.; ordrng 1 W11101428 (SPRAY ARM STAINLESS )
Near Austin, Texas 78731
David Z
Job Details:
07/16/2020
ICE MACHINE WHIRLPOOL GI15NDXZS2
"Arrived on site to diagnose ice machine that was over producing ice. Performed diagnostic and checked unit. Ice was almost completely to the top of the door. Found bad bin thermistor. Diagnostic said it was not open or short, but resistance was off. Customer approved. Cleared out ice and replaced bin thermistor. Unit appears to,be working as designed, but we will need unit to fill up to confirm repair was successful.
Near Austin, Texas 78735
Kevin
Job Details:
07/16/2020
WASHER WHIRLPOOL WTW5000DW1
"Arrived on site and inspected washer and found weak water flow from the hot water valve. Removed waterline and found debris blocking water flow, took pictures. after replacement hot water flow has returned. No water leaks from connections at time of service, job complete"
Near Cedar Park, Texas 78613
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site for refrigerator not making ice. Inspected unit and work area. Found both door damaged( see SD-QuickPic) Performed diagnostics mode and ran test 45. Found no response from ice maker. Measured voltage at on and off switch to ice maker with door switch in closed position. Found no voltage. Tested voltage going to door and found wheel on top of wire harness and found harness broken (see SD-QuickPic)Called tech support and spoke with Robert.
Near Marble Falls, Texas 78654
Paul
Job Details:
07/16/2020
RANGE WHIRLPOOL WCG97US6HS00
Arrived onsite for a cooktop with the flames not high enough on the high setting. I found the regulator not converted to LP. I found the wrong orifices installed in the center and front right orifice holders and the low flame setting not adjusted on the burner valves. I converted the regulator and installed the correct orifices in the center and RF orifice holders. I tested all the burners and set the low flame setting on all of them. All burners are working as designed. There were no gas leaks present at the time of service. Call complete.
Near Leander, Texas 78641
Lou
Job Details:
07/16/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site to inspect oven temps. Upon further inspection, the customer advised that the unit won’t hold temps while cooking and advised that the time/date have been changing back to January 1 0800. I placed the unit in diagnostics and checked error codes and found F6E4. Also, the unit is not connected to WiFi. Following the tech sheet for the error code, I removed and replaced the main ACU and tested. Unit is operating as designed. Job completed."
Near Dripping Springs, Texas 78620
Brandon
Job Details:
07/16/2020
OVEN WHIRLPOOL WOS51EC0HS00
"Arrived on site for customer complaint of UI console malfunction, I replaced console, unit tested good."
Near Austin, Texas 78731
David Z
Job Details:
07/16/2020
ICE MACHINE KITCHENAID KUIC15PHZS0
"Arrived on site to diagnose ice machine that was not producing ice. Customer informed me unit didn’t make any for 2 days, but had started again. On arrival unit was full of ice and continued to make it. Ran through diagnostic mode and all functions are working as designed. Chill plate is cold and ice sheet was cutting when I got there. No malfunctions found
Near Georgetown, Texas 78626
Tyler
Job Details:
07/16/2020
OVEN WHIRLPOOL WOD51EC0HS01
Arrived on site for oven display that had a skipping clock. After running diagnostics on the oven I cannot find any error codes or any other glitches in the software of the main control or the UI. I did however find out that the governor has never been connected to Wi-Fi and has not been getting the needed updates from whirlpool to fix the programming issue of the clock skipping I called Whirlpool Wi-Fi team Sr# 772833871 And spoke with Patrick. We were able to connect the oven and get all of the updated needed and at this point the oven should be good to go and unit is functioning as designed. Call complete
Near Dripping Springs, Texas 78620
Luis
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE FFTR1821QW9B
"Arrived on site for water leaking issue. Found water consistently leaking from valve to fill tube,diagnosed solenoid not fully closing in valve,found defective condenser fan motor not running. Unit will need a new condenser fan and water valve; ordrng 1 242018304 (CONDENSER FAN MOTOR) and 1 VALVE (UNABLE TO LOCATE VALVE PART #) and 1 WATERVALVE (WATER VALVE)"
Near Leander, Texas 78641
Lou
Job Details:
07/16/2020
FREEZER WHIRLPOOL WRF757SDHV00
"Arrived on site to inspect refrigerator freezer door damage. Found freezer door scratched in upper left corner near the handle. Removed and replaced the freezer door and adjusted gasket. Tested unit, unit operating as designed. No water leaks observed during service, Job completed."
Near San Marcos, Texas 78666
Richard
Job Details:
07/16/2020
WASHER MAYTAG MVWC465HW2
Arrived onsite for the washer leaking. Ran diagnostics and found no issues with the washer. The water leak is coming from the wall where the water valves are located. Washer tested good and is not leaking water. Complete
Near Austin, Texas 78757
Eman J.
Job Details:
07/16/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
Arrived onsite for previous diagnosed parts. Replaced UI. Tested system. Everything works as designed. Job complete.
Near Dripping Springs, Texas 78620
Luis
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL KRFF302ESS01
"Arrived on site for water leaking on freezing in fresh food. Diagnosed a clogged drain,defrosted drain,checked water flow through drain good,water draining as designed. Unplugged harness to damper cold air migrating around housing added sealer to gaps.
Near Dripping Springs, Texas 78620
Robert
Job Details:
07/16/2020
DRYER WHIRLPOOL Gew9200lw1
Arrived on job to drop off knob. Left knob at front door.
Near Cedar Park, Texas 78613
Jonathan S
Job Details:
07/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01
Arrived on site for refrigerator not making ice. Inspected unit and work area. Found broken wire harness at bottom of door (see SD-pic). Will need to replace door to repair. Will need authorization from Lowe’s to continue with repair. I. ; ordrng 1 LW10691266/STAINLESS (FC/DOOR) and 1 SEENOTE (NEEDS AUTH AND SCH APT)
Near Austin, Texas 78729
Wesley
Job Details:
07/16/2020
REFRIGERATOR FRIGIDAIRE FGHS2655PF
Arrived onsite and found unit icemaker failure. Replaced icemaker unit is now operating as designed. Advised customer on repair.