"Arrived on site to test unit MVWC565FW2 for shaking and noise during cycles. Upon arrival customer stated no matter the load size the unit gets thrown off balance.Verified complaint by engaging a test cycle, excessive tub movement observed during spin. Test confirmed suspension rods are extremely bouncy and no longer providing proper dampening. Replaced suspension (W11130362) and ran a calibration cycle followed by a test cycle. Unit progressed through all functions with controlled tub movement and no abnormal noise present. Advised customer on proper load sizes, cycle selection and routine maintenance. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WFG320M0MS0 for door issues. Upon arrival customer stated glass has been removed from the retaining clips and is hanging. Visual inspection confirmed door glass disengaged from retainer clips due to loose hardware, no damage to glass or frame observed. Repositioned glass into proper alignment and tightened retaining clips. Verified glass is secure and door opens and closes properly. No one on site for signature. Unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to test unit KUIX335HPS02 for no ice production. Upon arrival customer stated ice production has ceased and unit is no longer producing ice. Entered service mode and performed manual diagnostics. During fill observed extremely low incoming water pressure. Removed water filter and verified full water pressure was restored. Ran a normal ice cycle and found unit still not filling with the correct water volume, indicating an issue with the water level sensor. Replaced recirculating pump (W11542867) and retested. Unit now fills with the proper amount of water. Allowed unit to cycle, ice sheet formation completed within approximately 25 minutes. Verified no leaks present. Unit is now running as designed, job complete."

"Arrived on site to test unit MED5630HC2 for not drying. Upon arrival customer stated the unit takes multiple cycles to dry and lint is only collecting along the bottom edges and corners of the lint screen. Verified complaint and ran a vent test which indicated a restriction in the venting system causing improper airflow. Removed the vent hose from the rear of the unit and retested, vent test then passed indicating the restriction is external to the unit. Advised customer the vent line is likely restricted with lint buildup and recommended contacting a professional vent cleaning service to clear the venting system. Informed customer continued operation with restricted airflow can cause extended dry times and potential thermal fuse failure. Recommended discontinuing use of the unit until venting is corrected. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit WRF560SEYM00 for not cooling. Upon arrival customer stated unit stopped cooling and after manually defrosting the unit it began cooling again.Removed evaporator cover and found the evaporator encased in heavy frost. Diagnosis indicates unit is failing to enter a defrost cycle, causing airflow restriction and loss of cooling. Proceeded to fully thaw the evaporator coil and replaced defrost heater (WPW10436849) and evaporator thermistor (WPW10383615). Reassembled unit and applied power, verified heater now energizes during defrost. Allowed unit to run and confirmed proper airflow and cooling restoration. Advised customer to monitor operation over the next several days. If frosting or cooling loss returns, recommend returning with FC slides, evap harness and control. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit KDTM704ESS0 for leak. Upon arrival customer stated unit began leaking toward the end of the cycle. Entered service mode and ran a test cycle, unit filled and when the wash motor engaged observed a steady drip originating from the diverter motor area. Drained unit and monitored during drain, no leaks present during draining. Diagnosis indicates a leaking pump and motor assembly. Inspected replacement pump and motor assembly and found the gasket damaged out of the box. Pump and motor assembly will need to be reordered to resolve issue. Ordering parts, no parts installed, rescheduled for 01/19.; ordrng 1 W10861526 (Sump assembly)"

"Arrived on site to diagnose unit displaying F8E4 (water in float) error code. Removed the lower kickplate and inspected the float assembly, confirming water present in the float tray. Removed the water and reset the unit. Ran the dishwasher with a clear door installed and observed the wash cycle. Found the lower spray arm spraying water to the side, causing water to escape and trigger the float. Replaced the lower spray arm and tub gasket. Tested the unit through a complete cycle and checked for leaks. Unit is operating properly at this time. Job complete."

"Arrived on site to diagnose dishwasher not starting. Verified customer complaint and attempted to start the unit. Found the Start button was not responding while all other buttons and functions were operating normally. Checked connections and confirmed issue was isolated to the control board. Replaced the control board, restored power, and tested the unit through a complete cycle. Unit started and operated properly. No leaks observed during testing. Job complete."

"Arrived on site to diagnose a range with the left rear burner flame burning excessively high. Verified the customers concern and tested the unit, confirming the flame height was significantly above normal even when adjusted to low. Disassembled the cooktop to access the gas components and replaced the tubing along with the orifice holder and burner valve for the left rear burner. Reassembled the unit and tested operation; however, the burner flame remained too high, indicating the issue is not isolated to the burner components. Determined the gas regulator is likely faulty. Ordering a new regulator for further repair. Office to contact customer to reschedule once parts arrive.; ordrng 1 W10898290 (Regulator) and 3 W11769891 (Clips)s"

Arrived on site to diagnose unit for unit not heating. Test unit and found bad high voltage issue. Will need new magnetron capacitor and diode. Ordering new magnetron office to reschedule ; ordrng 1 W10754299 (Magnetron)

Arrived on site to diagnose range vent not sitting correctly. Inspected the unit and removed the oven door to gain proper access to the vent assembly. Disassembled (split) the oven door and found the vent was not secured properly and was out of position. Reinstalled and secured the vent correctly to ensure proper alignment and operation. Reassembled the oven door and reinstalled it onto the unit. Tested the unit after repair and verified the vent is now sitting correctly and operating as designed. Unit tested good. Job complete.

"Arrived on site. Found refrigerant leak,traced leak to to port on compressor from manufacture, replaced the defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good, let pressures equalize checked connections no leaks,powered unit on compressor and fans running. W11727248,wpw10143759,w11506635"

"Arrived on site. Removed defective door installed new freezer door,installed connectors,tested door operation good,tested water dispenser passed,ran icemaker harvest passed,ran fill test passed,no leaks. Used Lw11089011,wp4373559,wp2300868,wp2198677"

"Arrived on site for dishwasher WDF760SADM0 with issues of water not circulating, detergent not disolving and dishes staying dirty. Upon arrival, I ran diagnostics and get error codes F1-E2 comtrol software issue and F4-E3 motor not running. I replaced control W10751502 and test unit. Ran a normal cycle and unit fills but does not wash. I replaced sump and motor WPW 10671942. Test unit and is operating as designed. No leaks present. Job complete."

"Arrived on site for refrigerator WRF757SDHZ03 with issue of slow ice production. Upon arrival, inspected unit. There is about a half of container of ice. Ran ice maker error test and get E5. Also customer states that food under icebox at rear gets too cold. Ran harvest test and completed and filled correctly. Found gap between icebox and rc liner at rear of icebox. I reinstalled icebox to close gap. I Uploaded pictures on SD of before and after. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for refrigerator WRS325SDHZ08 with issue of freezer not cold enough. Upon arrival, customer states that unit is also no longer making ice. I ran temperature test and get 39 in Rc and 22 In fc. I observed the compressor is operating continuously. Need to order sealed system repair. Ordering compressor, access valve, dye drier and, evaporator and 2 hour weigh time. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for dishwasher KDFM404KPS3 with issue of will not complete cycle. Upon arrival, ran diagnostics and get error code F9-E1 not draining. I test unit and found slow drain. Inspected drain pump and found debris. Cleared debris and test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete"

Arrived on site for a washing machine model WTW5000DW3 that is making abnormal sounds when spinning and is going off balance on every load. Inspected unit and work area. The customer stated that every load foes off balance and the machine makes all kinds of noise. I checked the suspension and found the suspension was weak and bouncing. I checked the basket and found the basket wobbling on the drive shaft. I replaced the hub assembly W10528947 and suspension W11130362 and ran the unit it through a diagnostic cycle. I found the belt slipping on the drive pulley. I replaced the splutch assembly W10721967 and belt W11239857 and tested the machine. I found everything working and operating as designed with no leaks present during service. Call complete.

"Arrived on site for icemaker, overfilling, and not producing ice. On arrival, i've found icemaker was full of ice but had quit harvesting due to the motor failing. After replacing the ice maker, I tested how it dispensed water into the icemaker and measured it out to make sure it did not overfill. I found no leaks and icemaker.Now, working as designed and informed customer to allow forty eight hours for unit to fill bin. Call complete"

"Arrived to unit 435 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11608056 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived to 4001 for scratches on both bottom corners or unit. Upon arrival, proceeded to apply touch up paint to each surface . Before and after photos taken. Send results to Salih. Unit is now functioning as designed. Vacant unit. No one available to sign"

"Arrived to unit 2222 for door lock issue. Upon arrival, checked error codes and found F0E2 oversuds, F5E2 lock failure and F5E3 unlock failure. Proceeded to inspect door latch and found harness severed from the connector. This is a manufacturing defect. Suspecting when crimping the wire to the connector, it was crimped too hard. Photo attached. Ordering W11755727 lower harness and W11578225 drain pump. Weighing call for 2 hours. No parts replaced. No water leaks detected at this time. Office to reschedule. Please add customer to cancellation list. ; ordrng 1 W11578225 (Drain pump) and 1 W11755727 (Lower harness)"

"Arrived to 2710 for unit not cooling. Upon arrival, found compressor trying to start but cuts off on overload. Compressor was hot to the touch. All other mechanical components are running. For this model, there are no diagnostics so will need to wait about 10 minutes for all systems to activate. Unit needs sealed system repair. R600. Ordering W11538055 compressor, WPW10143759 UV drier, W11109499 drier, W10843121 non UV drier and W11506635 access valve. Weighing call for 2 hours . No water leaks detected at this time. No parts replaced. Unit is unplugged. Office to reschedule ; ordrng 1 W11538055 (Compressor) and 1 2hours (2 hours) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11109499 (Drier) and 1 W10843121 (Non UV drier) and 1 W11506635 (Access valve)"

"Arrived on for door not closing properly. Upon arrival, found heat escaping top left corner when heating. Proceeded to replace W11568813 hinge and W11568941 hinge. Tested unit and now unit is functioning as designed."

"Arrived on cypher range, not allowing burners to fluctuate temperature properly on the cooktop. On arrival confirmed issue and after disassembling unit, I found all four infinite switches.Burnt up, not allowing proper temp regulation. I replaced w p 3149400, w p 3149404(2x) and w p w 10149355. Tested cooktop and found it working as design call complete"

"Arrived on site for under leaking under crisper drawer. Upon arrival, proceeded to replace RC evaporator cover and found clog in drip pan. Steamed out clog. Spoke with LC and stated to check extension to see if the exit damper on the extension tube is blocked. If its not blocked, seal exit with permagum and make sure there is no gapping at the insert of the tube. Attempted to pull unit out and found left side wheel is broken. Picture attached. Ordering W11769880 roller and 212643 permagum. Next tech to also change defrost mode to Basic. No water leaks detected at this time. No parts replaced. Office to reschedule ; ordrng 1 W11769880 (Roller) and 1 212643 (Permagum)"

Arrivec on site for duet making a loud noise. On arrival confirmed issue and found left roller wheel broken. Replaced repair kit 4392065. Found u it working as designed. Call complete

"Arrived on site for dryer, making a loud screeching noise.When the unit was off and not being used. On arrival, confirm noise and after further testing founder, it was coming from the control board. I'm ordering both W11728016 control, W11627521 encoder and rescheduled customer for 1.16.26; ordrng 1 W11728016 (Acu) and 1 W11728016 (Control) and 1 W11627521 (Encoder)"

"Arrived on site for dishwasher, needing w 11729441 harness w 11414944 hose and w 11460945 motor. On arrival installed parts and found unit working as designed with no leaks.Call complete."

"Arrived on site to diagnose refrigerator WRX986SIHV03 that had frost and issues cooling in the freezer. Examined unit and found the freezer door gasket had come out of the freezer on the bottom end. On closer inspection found gasket had chunks of foam tore out on it, and the plastic lining had separated far enough that gasket could be held back in. Ordering new door to resolve, Black Stainless. Office to schedule when part arrives. ; ordrng 1 W11104482 (Door)"

"Arrived on site to diagnose refrigerator KSCS25INSS01 that was making noise. Customer clarified that unit would hum / beep. Examined unit and found after a few moments the unit would beep and cycle. Fan was surging and control was dimming / cycling. Beep was coming from the control. Replaced fan with new W11671461, and installed new control W10823804. Powered on unit and verified proper operation. Surging was gone and unit was running consistently. No water leaks observed, no water hooked up. Call completed."

Arrived on site for a range WFE515S0JS4. Customer said the burner was making a popping sound. I couldn't replicate the issue so I inspected the front right burner and found several large cracks. I replaced the burner w11047722 and tested it. This time I heard a popping sound from the switch. There wasn't any visible arcing. I'm ordering a WP3149400 front right switch for the return visit. ; ordrng 1 WP3149400 (FR SWITCH)

Arrived on site for a refrigerator KRFC704FPS07 with a door not closing properly. This refrigerator was replaced so I updated the serial number. I verified the rc door not alighned. I realigned the door for it to close and seal properly. Also heard the compressor making a vibration noise. I tightened the bolts down to reduce the noise. Everything else is operating as designed. No leaks detected while on site.

Arrived on site for a refrigerator WRS325SDHZ13 not dispensing water or ice. I the water line behind the refrigerator wasn't kinked so used a zip tie to fix the issue. Also found some ice in the fill line for the icemaker. I thawed it out and cycled the icemaker. Unit is operating as designed now. No leaks detected while on site.

"Arrived onsite for freezing reservoir and food in fridge, water and ice do not work. Found damper stuck open. Ordering damper and returning other parts for potential additional water issue. ; ordrng 1 WP12956202 (Resevoir) and 1 WPW10127427 (Damper control)"

Arrived on site for a refrigerator WRX735SDHZ04 with some of the lights out. I found the upper light is out so im ordering a W11527432 upper led for the return visit. Also found the rc gasket damaged. I replaced the gasket w10830274 while on site. No leaks detected while on site. ; ordrng 1 W11527432 (Light)

"Arrived onsite WTW8127LW0 for failing gearcase. Repaired by repalcing gearcase w11449841, washplate had to be broken free and was replaced W11510461, new slider w10734521 as well. Unit operating smoothly in diagnostics. No leaks at time of service."

WGG745S0FS02: Removed door and replaced door handle wpw1061839. Customer stated that cooking was uneven. Removed copper plate and flame spreaders. Turned on lower oven; flames from gas tube were even on both sides. Reinstalled flame spreaders and turned oven back on; flames looked proportional on both sides. Oven heated properly with even heat on both sides. Customer stated he will use the oven and call for service if cooking seems uneven again. Oven working as intended. No gas leaks detected time of service. WGG745S0FS02

"Arrived on site to inspect double wall oven with the lower oven not functioning after a self clean cycle 2-man call. Upon further inspection, we pulled the unit out to gain access to the TOD and main control. Tested the TOD and it showed good continuity, but the elements were not getting voltage. Removed and replaced the TOD and tested and found that the elements continued to not get voltage. Tested voltage at the main control and found 245V. Removed and replaced the lower oven control, and retested and the unit continued to fail. Began to test the harness where it splits to the lower oven and found where the chassis divider, at the back of the unit, did not have a protective cover at the opening where the harness goes through the divider causing the red wire to get cut and short out. I adjusted the wiring until I can return to replace the main harness. Once I had the wiring repaired, I retested the lower oven and it is operating as designed. I advised the customer of our findings and will order the main harness. Office to schedule return service please allow return tech 2hrs for repair ; snapped 4 QuickPics"

Arrived on site for washer door not c losing all the way. Inspected unit found door not closing all the way customer has to put something on top to hold door down. Adjusted door brackets and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for refrigerator leaking. Removed shelves. Removed cover and poured water down drain to ensure it was clear. Found evidence of seal gap. Replaced cover. Replaced filter door latch. Replaced torn right door refrigerator gasket. Used heat gun to foam into place. Call complete.

Arrived onsite for unit making noise. Customer showed a audio clip and it sounded like the drain pump running. No errors but customer said it happens intermittently and due to this description a control replacement is required. It is on order and ordering W10721967 Cam and W11239857 Belt as they were worn. Office to RS and Customer is moving to unit 1215 on the 23rd of this month.; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)

Arrived onsite for gasket issue. I found the lefthand side of the freezer gasket to have a gap. I remolded the gasket to seal and it now seals properly. I advised customer to leave the freezer door closed for atleast 2 hours so the gasket cools off in its position. Customer agreed. I advised customer that there's very little ice but if it is still present to do a natural defrost and lay a towel down just in case water leaks out. Call complete. No leaks or parts. No knocking noise inside FC while onsite.

"Arrived on site for rattling noise . Found noise coming from bottom and from around condenser fan area . Fan and van blade are in good shape . Removed toe kick and started to tightenedscrews . Replaced toe kick , noise is no longer present . No water leaks detected at time of service. Job complete"

"Unit moved to 237 for accessibility. Arrived onsite for refrigerator WRS331SDHM08 not cooling properly. Unit was unplugged . Powered unit and allowed to run for 30 minutes and unit build full frost pattern, took pics. Notified maintenance to leave unit plugged in with a bottle of water in the freezer and monitor. Issue is currently unknown as unit is currently functioning as designed. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser solenoid failure and techlines recommendations, I removed and replaced the dispenser and main control and tested the unit. The unit operated as designed except when the sump assembly was diverting from one spray arm to the next, it began to make another moaning noise coming from the diverter/diverter housing. I am ordering the diverter disk and diverter housing and office to schedule return service. I advised the customer of this issue. Returning tech to replace the diverter disk and cover and test the unit in a normal wash cycle before replacing sump assembly. If the noise continues, replace the sump assembly and test in a normal wash cycle. Should the noise continue, returning tech will need to contact techline and get it documented. No water leaks observed during service. W11629911, W11412300; ordrng 1 W11679656 (Diverter housing) and 1 W11662107 (Diverter disk)"

Unit moved to 216 for accessibility. Arrived onsite for refrigerator WRS331SDHM08 needing compressor replacement. On arrival noticed unit was cold in both sections. Pulled evaporator cover and found full frost pattern. It does not appear the compressor is failed. Notified customer to leave it plugged in and monitor. Could be a different issue. Customer will monitor. Job complete

"Arrived onsite for unit not completing a cycle, getting stuck and cycle restarting. Ran diagnostics and found stored error code F9E1 drain pump system problem and F0E5 off balance . Cleased code and tested. Drain pump seems to be functioning properly. Ran a load of towels and observed. Found during spin, the unit begins making a scrapping sound gets to 3-4 minutes remaining and jumps back up to 6 minutes and resets and will do that over again can also hear drain pump lagging. Need approval for control, drain pump, washplate, rotor, stator, clutch, slider, gearcase, rotor bolt and stator screws (8). Office to get approved and reschedule ; ordrng 1 W10752189 (Rotor bolt) and 8 W11027980 (Stator screws)s"

Arrived on-site for refrigerator WRS321SDHZ13 needing refrigerator door replaced due to damage. Replaced door W11790438. Took pics. Unit is functioning properly. Job complete

"Arrived onsite for refrigerator WRS315SDHM13 leaking from dispenser. Tested and found customer complaint was when dispenser is used and cup is pulled away a drop will fall thereafter and caused a water streek on the door. Notified customer that this is normal operation. When the paddle is no longer depressed the valve closes, causing suction back on the line to prevent remaining water from dripping out. As this happens it is normal to see 1-3 drops thereafter. Leaving the cup in place for just a sec will catch the remaining drop. Unit is functioning as designed. Job complete."

"Arrived on site. Removed top cover found ice slabs formed on grid cutter,broken wire on grid cutter. Replaced grid cutter under appliance express 1 year warranty"

"Arrived on site to diagnose WOES3030LS01 with temp too high. Unit had been running for a while prior to arrival. Ran temperature calibration on unit and found unit was around 355 degrees. Spoke with customer about how the unit works, and that the unit cycles temperature. This is working as designed, and there is no repair needed. Customer did not want to sign ticket. Call completed."

Arrived on site for a range WFG550S0LZ4 with buttons not working. Found the actual complaint was that sometimes of the burners aren't working. All of the original knobs had been broken so the customer bought some aftermarket knobs which were causing some of the issue. Also found the burners clogged causing the rest of the problems. I'm ordering W11575584 burners and 5 W11620567 knobs for return visit. Office will need to reschedule when the parts are available. No leaks detected while on site. ; ordrng 1 W11575584 (Burners) and 5 W11620567 (Knob)s

"I arrived on site for an electric wall oven model KODE507ESS21 that is flashing an F8 E0 (low fan speed under-speed) error code again. Inspected unit and work area. The customer advised the previous repair lasted a few weeks and then came back. I ran through diagnostics and confirmed the customer's complaint. I manually tested the blower fans and found the upper fan working, but the lower fan would not run on low or high speed. I gained access inside and found the blower motor showing within range and the control sending voltage to the fan motor, but nothing was happening. I i checked continuity between the harness and found all wiring to the lower fan showing the wires were good. I spoke to GC and was advised the issue was with the fan again, since it did work and voltage is going to it. I replaced the lower fan motor, W11598119, and tested the unit. The unit began to work and operate as designed. The customer is still covered under previous service due to being under 30 days. No further payment was required."

Arrived onsite WED5050LW1 and tested unit for leak and found steam function is operating as designed however unit will continue to leak unless a full load of laundry is used innthe dryer during the steam function. No parts.

Arrived on site for a dishwasher WDF330PAHS5 not cleaning. I ran a factory cycle and the pump is working. But there was visible damage to the heater. I tested it and got an open circuit. Also found the rinse aid full even though he has been using the dishwasher everyday. I replaced the heater w10518394 and dispenser w11705150. I ran a factory cycle without any issues. No leaks detected while on site.

"Arrived on site for a dishwasher WDT730HAMZ1 not cleaning. I ran a factory cycle and the pump wasn't working. I replaced the pump w11613480 and ran a factory cycle. Unit is washing, heating and draining as designed. No leaks detected while on site."

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error code. Replaced control. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service

Arrived on site for soap just sitting in left front corner of tub and dispenser not closing . Ran diagnostics got diverted error code . Ran test wash and found sump leaking fron diverted. Replaced sump and motor . Ran test wash and all checked normal. Dispenser is now closing a d opening once soap residue was washed off . No water leaks detected at time of service. Job complete . Left defective part with customer

"Arrived onsite for unit not washing and stopping mid cycles. I found a F4E3 wash motor failure present, ran the unit and confirmed wash motor inoperable. I replaced the W11613479 SUMP ASSM and tested unit while observing for leaks, no leaks present and unit is operating as designed. Call complete."

"Arrived on site to inspect refrigerator WRS315SDHM13 noises. Upon further inspection, I found the unit in defrost mode and cycled power at the outlet. I placed the unit in diagnostics and tested the evaporator fan and compressor. I found the evap fan loud and the condenser coils badly vibrating. I removed the evap cover and using some foam gasket from my van stock (W11159728) I placed strips along ths upper and lower sides of the cover and re-installed the cover and the noise was normal. I leveled the unit, then adjusted the condenser coil brackets on the bottom of the coil and the loud vibration noise stopped. Unit is operating as designed and no water leaks observed during service, job completed. No one on site to sign for receipt-vacant new build home. W11159728, W11113654-2?"

"Arrived on site to inspect washer MVWC565FW1 drum not turning. Upon further inspection, I placed the unit in diagnostics showing error code F0E5-off balanced load. I preseed down on the tub assembly and when I released it, the tub assembly bounced back up and had a lot of movement. I cleared the code and continued with testing. The unit operated as designed until the spin cycle when the washplate was not engaging with the tub. I tilted the unit back and found gearcase oil on the cam and belt. When I removed the washplate, I also found that the hub was stripped. I removed and replaced the gearcase, cam, belt, suspension rods, and hub and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11130362, WPW10006384, W11454734, W10528947, W10721967"

"Arrived on site with parts ordered. Had to break off console. Found door latch also broken. Found evidence of vent leaking. Also found heating element to be open. Replaced heating element, vent, door latch, control board and out it on the new console. Ran automatic test cycle. All working. Call complete"

Arrived on site formdryer getting too hot. Removed back panel. Replaced both thermostats ordered. Reassembled and verified operation. Call complete.

Arrived onsite for previously diagnosed part. I found the latch not to be the issue and it is actually the inner door where the latch locks in is getting hooked due to the inner door bowed out. A new inner door is required and customer stated the issue previously is still occurring. I found the ui panel to be the issue as it states feature not available and after a power reset it reverted back to normal function. Returning tech to replace the inner door frame WPW10709147 and the ui panel W10861485. Office to RS as both parts are OOS.; ordrng 1 WPW10709147 (Inner frame door) and 1 W10861485 (Ui pnl)

"Arrived on site for washer not completing wash cycle . Ran diagnostics got locked rotor error code . Test and found clutch shorted . Clutch would energize and stay energized not allowing shifter to agitate position. Replaced clutch , also suspension rods since tub has been trying to agitate . Ran load calibration and diagnostics test wash. All checked normal. Ran normal wash cycle to double check repairs . All checking normal. No water leaks detected at time of service. Job complete"

"Arrived on site for refrigerator not cooling and unit not making ice. Customer says there was also eater on the floor. Checked temps of ice box is 30, ref is 50f. Fzr. Is 0f. Found the evaporator fan is not moving air. Damper works, will need new evaporator fan, reset for Thursday pm. End of day. ; ordrng 1 W11224591 (Fan motor)"

WRS331SDHM08. Verified ice maker not producing; fill tube partially frozen over. Checked water dispenserno water output. Could not hear valve actuate. Pulled refrigerator out and confirmed water flow from supply line. Replaced water valve W11645245. Dispenser now outputs water. Cycled ice maker; tray filled properly. Refrigerator working as intended. No leaks detected at time of service.

"Electric dryer WED5000DW2. Customer stated the dryer drum would not turn. She could turn it manually but not while running. Removed top panel and found belt broken. Removed front panel and drum; noticed left rear roller guide stiff. Used repair kit 4392065 to replace both rear rollers, belt tensioner, and belt . Reinstalled drum and front panel. Tested dryer: drum turns, unit gets hot, and dryer functions as intended."

"Washer WTW4616FW2: Removed and replaced splutch cam kit W10721967 and drive belt Wpw1000684. Retested washer. It filled, agitated, drained, and spun with no screeching noise during the spin cycle. Washer working as intended, no leaks detected at times of service. Balance due 122.14"

"Arrived on site for washer MVW5435PW0 2ith issue of stopped operating during cycle. Upon arrival, inspected unit and there is water in tub. I ran diagnostics and get error code F9-E1 not draining. Found harness to drain pump is broken. Need to replace harness. Replaced harness W11643701. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for dishwasher WDT750SAKZ3 with issue of door not closing correctly. Upon arrival, inspected unit and found right side leveling foot not correctly positioned. Reinstalled foot. Door now closes correctly. No leaks present. Job complete"

Arrived on site with GC to inspect refrigerator model KBFN502ESS05 making spring noise from left door. Upon further inspection removed cam and found deformation. Adjusted the cam and seated it properly. Tightened the door hinge screw and reassembled and tested the unit. It is now operating as designed. No water leaks observed during service.

"Arrived on site for refrigerator WRB322DMBM06 with issue of not cooling in both sections. Upon arrival, customer states that the unit has since been operating ok. I inspected unit and have correct temperatures in both sections. Also noticed perfect ic production from icemaker. The unit is operating as designed. Cannot duplicate an issue at this time. Job complete"

Arrived on site to replace the convection fan motor. Disconnected power to the unit and removed the necessary panels to access the convection fan assembly. Removed the faulty convection fan motor and installed the new motor. Reassembled the unit and restored power. Tested operation by preheating the oven to 350?F and verified the convection fan was operating properly and circulating air as designed. Unit reached temperature and operated normally. Unit tested good. Job complete.

"Arrived on site to inspect dryer not operating properly. Upon further inspection, I tested the dryer and checked the airflow with the tester. I found the airflow was good. I tested the dryer on sensing and timed dry modes and found therm to be operating as designed. I found there to be no issues with the dryer operation. I explained to the customer on different cycle usage and how the sensor dry operates."

"Arrived on site to inspect range model WFE515S0EB0 with oven door that fell off. Upon further inspection, I found that the top trim left and right screw had been loose from normal use and this resulted in the glass falling out. I reassembled the oven door by placing the glass and left a right trim back in placed and securing the top trim and screws back to their proper position. The oven is now operating as designed."

"Arrived on site to inspect range tripping circuit breaker. Upon further inspection, the customer advised that the circuit breaker would trip frequently. I asked how frequent the customer use uses their oven. The customer stated that they use their oven once a week approximatly. The customer stated that if they use the oven multiple times within a few days, then they do not experience tripping. I tested the oven and it did not trip. I ran the oven for 30 minutes at 500?. The oven did not trip the circuit breaker. I verified proper voltage 120vac L1to N 120VAC L2 to N and 240VAC L1 to L2. And current draw of 12amps. I called TECH LINE to document my findings. 22165866 TECH LINE confirmed that the customer is experiencing nuisance tripping. I called Safety to document my findings. I advised the customer their oven is operating as designed and recommended using the oven more frequently to prevent oxidation buildup on the control relays."

"Arrived on site to inspect washer not filling up with enough water. Upon further inspection, I placed machine into diagnostics and observed error code F0E5. I ran an automatic test on the washer and observed as all components operated as designed I placed the unit into consumer mode and ran a test and checked the water level. I found that the washer is operating as designed and water level is as designed. I advised the customer that the washer does not fill all the way to the top. I explained that the water level is controlled by the software and since the washer is high efficiency, the water level may be lower than what the customer has seen in the past on older machines. I advised the customer of proper loading and cycle selection as well as the deep water option. I also advised the customer on proper detergent usage. Called tech line to document findings 22167304. No water leaks observed during service"

"Model: KOES530PPS00Arrived on-site to inspect unit reported as not working properly. Upon arrival, customer stated that the oven is operating correctly and all functions are working as intended. The customers only concern was that when the oven doors close, they shift slightly to the left before settling into position and sealing properly.Customer advised that the door hinges were previously replaced by Wilson Appliances, which did not change the behavior. After inspection, I explained to the customer that this movement is normal and part of the hinge design. The hinges are engineered with a damper on one side and not on the other, which can cause a slight lateral shift as the doors close before fully seating and sealing.Confirmed that the doors seal properly and that this behavior does not affect oven performance, cooking results, or safety. Unit shows no cosmetic defects contributing to the concern and is installed correctly. All oven functions tested and verified to be operating within manufacturer specifications.Unit is running as designed. Advised customer to contact service again if any additional concerns arise.Job complete."

"Model: WDF530PAYM5Arrived on-site to diagnose unit reported as leaking water and not draining properly. Upon testing, found the drain pump activates but does not evacuate water from the unit. Inspected the garbage disposal and drain hose; no blockages were found and the drain hose is in good condition.Ran diagnostic testing and confirmed the wash motor engages, however it produces a very loud rattling noise, indicating internal wear and likely failure. Unit will require replacement of the sump and motor assembly. In addition, the drain pump will need to be replaced to correct the draining issue.Further inspection revealed the detergent / rinse aid dispenser is leaking rinse aid into the tub, causing excessive sudsing during operation. Both the upper and lower dish racks show significant corrosion, with multiple rack supports completely rusted out.The top spray arm has detached and will not secure properly due to a damaged water manifold. The water manifold and top spray arm will both need to be replaced to restore proper wash coverage.Heater was tested and found to be electrically good; however, the heating element does not energize during operation. Findings indicate a control-related failure. Evidence of excessive moisture and humidity intrusion was observed at the control area, preventing proper heater engagement. The control board is malfunctioning and will require replacement. The vent assembly is also suspected to be compromised and may need replacement to prevent further moisture intrusion and restore proper operation.All findings and required repairs were explained to the customer. Multiple component failures were identified. Parts will need to be ordered, and the office will contact the customer to reschedule once parts are available.; ordrng 1 WPW10329609 (Vent assembly) and 1 WPW10195175 (Dispenser) and 1 WPW10340741 (Feed tube assembly) and 1 WPW10327455 (Top spray arm) and 1 WP3400918 (Spray arm retainer) and 1 W10518394 (Heater) and 1 W11169039 (Top rack) and 1 W10311986 (Bottom rack)"

"Arrived on site to test unit for leaking water, tested unit found water leaking from valve seals, replaced housing and tested unit is now running as designed no leaks detected job complete installed W11399437"

"Arrived on site to test unit for not working properly, tested unit found failed latch, replaced and tested unit is now running as designed no leaks detected job complete installed W11307244"

"Arrived on site to test unit for noise, tested unit found noise that was concerning the customer coming from turn table ring, inspected and found flat spots causing the grinding noise, replaced ring and tested unit is now running as designed job complete installed W11110134"

"Arrived on site to test unit for not working properly, tested unit found tub is full of water, inspected and found during shipping drain pump connection was bumped and over time it got loose and disconnected, secured connection and tested unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for noise, tested unit found noise coming from within the gear case, will need to replace gear case to fix issue ordering gear case office to reschedule ; ordrng 1 W11712753 (Gear case)"

"Arrived on site to test unit for not working properly,tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived onsite for microwave WMH31017HS12 , customer not sure how to use reheat settings. Instructed customer on following settings labeled on unit for reheat. Pressing the corresponding number for type of food/drink then second number for amount (cups). Ran several tests. Customer understands. Job complete"

"Arrived on site to replace previously diagnosed parts on model WED500CMW0. I replaced feet and rear panel, but I need foam stripping that goes on top of cabinet where top panel meets cabinet. Also need foam stripping that attaches to rear bulkhead where lint chute meets bulkhead. Also found f3e1 error code and customer stated that unit is now shutting down after a few minutes and has to wait 20 minutes before starting a cycle and clothes are wet. Found issue with control and thermistor miscommunication. Ordering control and thermistor as well as moisture sensor. ; ordrng 1 W11728028 (Control) and 1 WP8577274 (Thermistor) and 1 Cnote (Parts research for foam stripping that goes on top of cabinet) and 1 Cnote (Parts research for foam that goes on rear bulkhead where lint chute meets bulkhead) and 1 Cnote (3 hour job) and 1 W11545746 (Moisture sensor) and 1 W11778254 (Lint screen) and 1 W10806345 (Front panel)"

"Arrived on site to look at model WTW4816FW3 for customer complaint of unit over filling at times. I tested unit, found possible issues with the control not recognizing water level. I replaced control, calibrated and tested, unit tested good. Part used w11603810"

"Arrived on site for dryer WED5000DW2 with issue of li t screen handle broken. Upon arrival, inspected unit and confirmed issue. I replaced lint screen. Unit is operating as designed. Job complete"

"Arrived on site to apartment 2306 for range WFES3530RS0 with issues of tripping breaker Upon arrival, ran diagnostics and there are no saved error codes. I checked polarity and voltage and amp draw from ele,ents is correct. I verified that there is no ground strap to neutral. I test the unit preheating to 500. Unit preheated. I allowed to operate for :30 minutes to allow for burnoff of elements. I contacted techline and spoke with Daniel. Explained the issues and tests done. There is no parts recommendations at this time. Unit is operating as designed. Case# 22144065. Contacted SAFTEY and spoke with sheryl. Notes were documented ref# 22082849. Job complete"

Arrived on site for packing tape sticking out of multiple locations. Drawers still wired tied together. Verified closing. Within 30 days. Removed control and panels. Removed tape . Unit is operating as designed. Call complete.

"Electric dryer MEDB835DW4. Customer stated dryer shuts off prematurely with damp clothes on normal and auto dry cycles; time dry works fine. Ran normal cycle: reached 210?F before shutoff. Diagnostics and moisture bar tested good. Ran load with 5 wet towels: timer counted down prematurely, indicating moisture sensor not reading properly. Ordering moisture sensor. ; ordrng 1 W11161899 (Sensor)"

Arrived onsite MHW5630HC for leaking water and detergent out of the dispenser drawer during use. Unable to replicate while onsite. Replaced drawer W11752344 and leveled unit back for better results. Advised customer on findings. No leaks at time of service. No signer available

"Arrived on site for a dryer WED4815EW1 squealing. I verified the issue. I replaced both rollers, the idler pulley and belt using the repair kit 4392065. Tested the dryer and the noise is gone."

Arrived on site for a washer WTW4957PW0. Found the pump was running continuously. I replaced the control w11608056 and calibrated it. Also ran a full factory cycle without any issues. No leaks detected while on site.

Arrived on site for a dryer NED4655EW1 not drying clothes. When testing in high heat i got 220 degrees to 110 degrees. The dryer vent was a little kinked so I suggested that it be pulled away from the wall to help the airflow. Also suggested to have the vents checked out. Unit is operating as designed.

"Arrived on site to follow up on WFG550S0LZ5 with fan nut missing. Replaced fan blade with new W11548753, and nut W11548755. Fitment good, blade spins freely. Repair completed."

"Arrived on site to diagnose range KSGG700ESS7 that was not properly lighting the cooktop. Tested unit and found all burners lit up as designed. After a second I started seeing some orange in the front left burner. Turned off unit and relit all burners and let it run for several minutes. Burners all cleared up and were healthy flames. Based on what seemed to be a lack of usage, there was likely air in the gas lines. Tightened all joints to confirm no leaks. Repair completed. No gas leaks observed. Noone on site to sign ticket."