We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78744
Matthew
Job Details: 05/03/2023
"Unit in Apartment 3305. Upon arrival inspected unit. Found unit drain pump will continue to run. Power cycled, blew through pressure hose and tried running diagnostics. Pump would remain on. Ordering drain pump, control and harness. Office to reschedule ; ordrng 1 W11627413 (Control) and 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Cedar Park, TX 78613
Kimo
Job Details: 05/03/2023
Arrived onsite for a washer that is not running. Upon inspection I found that the unit would not drain. The pump would try to run but no water would move out of the unit. I am ordering the drain pump and harness and returning with the control.office to reschedule ; ordrng 1 W11174407 (HARNS-WIRE) and 1 W10906604 (PUMP-WATER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Paul
Job Details: 05/03/2023
"Arrived onsite for a refrigerator that has frost still building up on the front bottom of the evaporator cover. I tested all thermistors and they passed. I ran a forced defrost and the defrost heater is working as designed. I found the door gaskets sealing properly. Need to replace the defrost thermistor, main control, and the UI all at the same time. Ordering W11518204 UI, W11558182 main control, and WPW10384183 thermistor. Office to RS.; ordrng 1 W11518204 (UI) and 1 W11558182 (Main control) and 1 WPW10384183 (Thermistor)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/03/2023
Arrived on site to test unit for loose handle on right oven and potential hinge issue. Tightened handle and found hinges were working as designed. Found LF burner on cooktop was not converted to LP properly. Also found center front orifice holder was stripped. Ordering parts and office to reschedule. ; ordrng 1 W11319745 (Center front orifice holder) and 1 W11428599 (Conversion kit)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78734
Luis
Job Details: 05/03/2023
Arrived on site found moisture in system called tech support will need to replace sealed system againSr#7736322351; ordrng 1 WPW10218037 (Evaporator) and 1 WP2313624 (Condenser) and 1 WPW10605286 (Compressor) and 1 w10843121 (Drier) and 1 W11506635 (Access valve)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Driftwood, TX 78619
Kevin
Job Details: 05/03/2023
"Arrived on site and Converted all orifices to propane, simmer orifice on center burner would not uninstall and ultimately stripped. A new orifice holder it will be needed to complete repair.; ordrng 1 WPW10639175 (Center orifice holder) and 1 W10545800 (Center gas tubing) and 1 W10545801 (Center gas tubing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Manor, TX 78653
Matthew
Job Details: 05/03/2023
Arrived onsite for fridge door adjustment. Upon arrival inspected unit. Found RC door was opening and tapping pantry door. Notified customer about door opening angle and that the pantry being in close proximity was causing the issue. The door and door cam are functioning as designed. Showed customer that by pulling the unit out about 1 inch allows for clearance. Customer understood. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Temple, TX 76502
Jonathan M
Job Details: 05/03/2023
"Arrived on site for a wash machine that is banging around during spin. Inspected unit and work area. Customer advised that when she runs sheets or rugs, the unit does not seem to run properly and goes off balance. Tested the suspension on the unit and found the suspension was good. Ran the unit through diagnostics and found no stored error codes. Ran the unit to an auto test and the unit ran as designed. ran the unit through a drain in span with a couple rugs that the customer had inside the washer. Found the unit working an operating as designed. Advise the customer against heavier loads or extremely late loads due to wait balance issues inside of the basket. I called whirlpool Tech line ad spoke to Steve SR# 7736323074. He advised that based on all my checks, the unit is working as designed and that this was a loading issue. He advised to have the customer contact customer service or loading instructions. The unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Temple, TX 76502
Jonathan M
Job Details: 05/03/2023
Ive done so for a washing machine that is not accepting selections. Inspected unit and work area. The customer advised that the office told him to power cycle the unit and since then it has been working but wanted to have it checked anyway. I ran multiple diagnostic checks and found the unit working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 05/03/2023
Arrived onsite for a dryer that is showing F2e2. I replace the console and control. And tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Marble Falls, TX 78654
Gerry C
Job Details: 05/03/2023
KUIX535HPS01 Arrived to inspect no power. I could not recreate the issue and the customer advised that it had lasted for approximately 48 hours and then resumed normal operations. I rerouted the drain line and tested after reinstallation. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Austin, TX 78744
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for gas smell. Customer said Plummer had been out and found loose gas line. No gas leak detected Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Temple, TX 76502
Jonathan M
Job Details: 05/03/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the unit stopped making ice four days ago. I took temperature of the freezer and refrigerator sections and found the freezer at 1?F and the refrigerator at 38?F. Found no evidence of a defrost issue inside of the unit and found a good frost pattern. Check the ice container and found it completely full of ice. The customer advised that he had not checked after his initial check four or five days ago. Did advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for unit not working. Found unit not getting water found water turned off. Turned water on test unit and unit test good job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near New Braunfels, TX 78130
Andrew
Job Details: 05/03/2023
"Arrived on site to test unit for water leaking on bottom of RC and dripping into FC and on floor. Found drip pan was bowed preventing water from draining into drain properly. Adjusted drain pan, unit now working as designed. Tested filter head and valves and found no signs of leaking. Tested drip pan and water now flowing as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/03/2023
"Arrived on site and replaced previously diagnosed sump assembly, float switch, control and fill valve. Unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/03/2023
Arrived on site for previously diagnosed parts. Installed the rc evap cover with the thermistor and wire harness. Informed customer to wait 24 hours before loading any items into the unit. No water leaks detected during service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
David Z
Job Details: 05/03/2023
Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Leander, TX 78641
Kimo
Job Details: 05/03/2023
Arrived onsite for a refrigerator that is not sealing properly. Upon arrival I adjusted the doors and leveled the chassis and found the unit is sealing properly job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/03/2023
Arrived onsite for oven door with streaks after self clean. On inspection there was a black substance baked on to the glass. Took door off and clean the burnt substance off the door. Reassembled the door and reinstalled. Operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78729
Wesley
Job Details: 05/03/2023
Arrived onsite for leaking and replaced tub and sump and motor other worn parts due to heater defect per prior diagnosis. Reinstalled unit and tested. Unit is now operating leak free advised customer on repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Niederwald, TX 78640
Andrey
Job Details: 05/03/2023
"Arrived on site to test unit for no ice production, tested unit found ice box fan not running and ice maker is not going into harvest through int a E5 error code, replaced fan and ice maker, and tested, IM completed cycle and filled with water fan is now blowing cold air , advised customer to monitor and production should start in 24-48 hours, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78729
Wesley
Job Details: 05/03/2023
Arrived onsite and replaced drain tube per previous diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Buda, TX 78610
Andrey
Job Details: 05/03/2023
"Arrived on site to test unit for light not coming on and unit stuck in sensor mode, tested unit found unit unplugged, plugged unit in and the drain pump started, reset control, water pressure is at 94 psi which is in range per installation instructions, tested and found water valve getting ceased, replaced valve and ran multiple tests cycles, water valve is now opening properly, loud vibration noise is gone, since per install manual water pressure should be 20-100 psi and it is currently reading 94psi, advised customer to turn water pressure down to 75-80psi as precautionary, unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78750
Wesley
Job Details: 05/03/2023
Arrived onsite for not washing and found unit with failed filter trap hooks causing friction on the lower spin arm. Used the sump and motor to repair the friction and washing issue. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Buda, TX 78610
Andrey
Job Details: 05/03/2023
"Arrived on site to test unit for rack falling down, tested unit found wheel has slipped out from the rail, reset to wheel in slide, showed customer how to do it if it happens again, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/03/2023
Arrived on site and replaced previously diagnosed FC door switch. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Bastrop, TX 78602
Joe Z
Job Details: 05/03/2023
Arrived on site for not making ice. Upon arrival test unit and ice maker is operating correctly just not receiving water. Test valve and is good. Found ice maker water container was blocked causing line to freeze. Cleared container and ice. Test unit and ice maker harvested correctly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/03/2023
Arrived on site for unit leaking. Upon arrival. Supply water valve is off. Turned water on and water immediately began leaking from valve. Found hose not tightened to valve correctly. Secured the connection and no longer leaking. Ran a normal cycle for several minutes and there are no leaks present. Unit is operating a designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Cedar Creek, TX 78621
Joe Z
Job Details: 05/03/2023
Arrived on site to install previously ordered parts. Replaced outer glass W1160022 and nameplate W10839793. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Del Valle, TX 78617
Joe Z
Job Details: 05/03/2023
"Arrived on site for cycle not advancing, upon arrival ran diagnostics and got error code F2-E1 stuck key. Ran manual components test and during agitation and spin test the control would power off. Need to replace control. Replaced control W11603810. Test unit and unit now operates correctly. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HBS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/03/2023
Arrived on site to test unit for over producing ice. Found no matter what I did bin thermistor was reading open. Replaced bin thermistor and advised to monitor. No leaks detected. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78739
Kevin
Job Details: 05/03/2023
Arrived on site and found dishwasher is leaking from left hand side of door gasket. Took multiple pictures and replaced door gasket. Ran a normal cycle and didnt observe any leaking after gasket replacement. Also found a lot of soap buildup on washer racks etc. recommended to homeowner that less detergent be used. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Briarcliff, TX 78738
Kevin
Job Details: 05/03/2023
"Arrived on site and inspected ovens and found top oven is not displaying anything on the control panel when a bake cycle is attempted. Customer also says that it trips the breaker outside. Lower oven works properly and does not trip the breaker. Uninstalled ovens and replaced both control boards. After replacement top oven is displaying properly and both ovens will run a big cycle and did not trip the control board. Requested that customer monitor them for correct operation, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Dripping Springs, TX 78620
Kevin
Job Details: 05/03/2023
"Arrived on site and inspected range and found display is not working properly and all knobs are melted or broken. Replaced control board and knobs and range is now working properly, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Lakeway, TX 78738
Luis
Job Details: 05/03/2023
Arrived on site found multiple areas in fresh food section with scratches and paint chipping away called tech support sent pictures tech support sending pictures to product review team. Per tech support customer to contact Jenn air customer service.Sr#7736321204
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Granite Shoals, TX 78654
Gerry C
Job Details: 05/03/2023
"JUIFX15HX00 Arrived to inspect ice production issues. I found the inlet valve would only allow a slight trickle of water enter the reservoir. During further inspection, I found the air intake at the condenser severely plugged. I removed the debris and replaced the valve and tested. The unit resumed normal operations and there were no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78703
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for unit leaking. Customer said it hadnt leaked at all. Found customer had high pan on there. No leaks present job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78717
Vincent
Job Details: 05/03/2023
"Arrived on site to install icemaker, installed all parts and tested unit is functioning as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816fw2
Near Austin, TX 78717
Vincent
Job Details: 05/03/2023
"Arrived to unit 3606, inspected unit and work area. Customers complaint was unit stoping in the middle of the cycle. Entered diagnostic and retrieved error code F8E1. CALLED techline and spoke to Chris SR#7736323069 and recommended to replace the control due to the water level sensor not reading correctly. I replaced control and calibrated unit. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Paul
Job Details: 05/03/2023
"Arrived onsite for a refrigerator that stopped making ice. The customer stated it started doing the same thing before the compressor was replaced. I found the FC temp staying between 19-23 degrees but the RC was cooling properly. I accessed the compressor compartment and looked for dye checking all the joints, lokrings, and drain pan finding no dye anywhere. I tested pressures and found them correct for the temperatures. I found frost building back to the compressor when the FC started cooling. I removed the drawers and lower pan to inspect the evaporator finding a block of ice built up on the compartment thermistor cover. I removed the ice and accessed the evaporator finding a solid block of ice in the upper right corner behind the thermistor. I removed the ice and found the defrost thermistor loose. I secured the thermistor with zip ties. I found the suction line almost bent flat where it came out of the liner. I opened the line up. I tested the unit and had good refrigerant flow and no restriction. I found all the air dam tape in place on the evaporator and the foam air dam pieces in place on the fan. The unit is working as designed. I told the customer to monitor the ice maker and call us if they do not have ice in the morning. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Lakeway, TX 78734
Luis
Job Details: 05/03/2023
"Arrived on site for no ice. At time of visit some ice in bin only covering bottom of bin,ran diagnostics icemaker thermistors passed,fresh food and freezer thermistors passed,ran ice box fan passed,ran harvest test passed,ran fill test passed. Adjusted settings on ui let customer know about fast ice operation"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Pflugerville, TX 78660
Scott
Job Details: 05/03/2023
"Arrived on site for microwave not heating and stopping mid cycle . Found unit will run for 3 seconds and making loud noise then end cycle . Vent fan lights , filter board,fuse , turntable motor checked normal. Found one of the micro switches on interlock failed . Replaced interlocks and adjusted door frame. Unit is not shutting off but not heating . Replaced mag,cap and diode. Still not heating . Replaced control. Unit is now heating to WP specs . Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 05/03/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good at -30/0. I installed 5.25oz of R134a refrigerant and allowed the unit to equalize. Once equalized, I plugged the unit in and monitored pressures. Pressures are holding good at 0/130 (photos) and is beginning to cool. I recommended the customer allow the unit to cool for at least 24 hours before placing food items back inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
Lou
Job Details: 05/03/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the gas valve failure, I removed and replaced the the valve and tested and unit is operating as designed. Tested the gas line connection with my liquid gas leak detector and no gas leaks detected during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78744
Matthew
Job Details: 05/03/2023
Arrived onsite for doors not closing properly. Upon arrival inspected unit. Found unit un level causing left door to be lower and not make proper contact with the mullion and door catch. Adjusted unit. Door is now leveled and closing properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Maurice R
Job Details: 05/03/2023
Arrived onsite for dryer shaking bad. On inspection I put the unit in diagnostics mode and ran the unit it passed. I load a small load into the unit and did quick wash. When it got to the spin cycle and was ramping up the tub leaned hard to the right back and the machine lifted up on the left back. I killing the power and installed new suspension. We tested and the unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Maurice R
Job Details: 05/03/2023
Arrived onsite for dish not drying. On inspection the customer was showing me that the plastic still had water on them. I tested the heating element in it was drawing 7.5 amps. I informed the customer that plastic will always have water on them. Explain to preheat the water before you turn on the dishwasher and at the end to open the dishwasher up to let the steam out so it will not collapse on to the dish. The unit is operating as designed and no water leaks detected during service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78759
Paul
Job Details: 05/03/2023
Arrived onsite for a refrigerator that was making a noise and is now completely dead and nothing works. I found the refrigerator off when I arrived and the customer had all the doors open. I found the circuit breaker tripped. I reset the breaker and the compressor and fans all turned on with the unit cooling and irking as designed. I checked the bimetal and found it open. I found about a 1/4 of water in the condenser pan. I accessed the evaporator and tested the defrost circuit finding it good. I put it in a forced defrost and had voltage to the bimetal. The customer had a video of the noise and it doesnt sound like a fan hitting ice but I am not ruling that out because of the video. I made sure the unit was level and could not duplicate the noise. I asked the customer if the noise comes back to open the FC door and see if it gets louder. I set the defrost to the basic 8 hour setting. At this time the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB13
Near Georgetown, TX 78633
Tyler
Job Details: 05/03/2023
"Arrived on site for refrigerator not sealing properly around top of fc door. Upon arrival confirmed moister build up on top middle area of fc gasket but no moister on sites, divider bars(horizontal and vertical both clear) found door gasket fully sealing but found door rails hanging. Replaced rail brackets then also check mullion heater in test 34&35. Tests passed. Unit working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78633
Tyler
Job Details: 05/03/2023
"Arrived on site for refrigerator not dispensing ice correctly. Upon arrival confirmed issue and found dispenser would occasionally get stuck/caught with ice inside of bucket. Found ice was forming together because of air leak through ice door. Replaced ice door, adjusted temps to factory settings and instructed customer to readjust certain items in fc to allow for better airflow to icemaker and rest of fc. Found unit working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL03
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/03/2023
Arrived on site to test unit for stuck filter and cosmetic damage. Replaced filter and took pics of cosmetic damage. Advised customer to contact JennAir since unit is past 30day cosmetics. Customer stated he reported damage to contractor and vendor day of installation. No leaks detected. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78734
Luis
Job Details: 05/03/2023
"Arrived on site. Found mullion not entering catch,adjusted mullion tested door operation good mullion entering catch correctly. Found loud noise while damper opening replaced defective damper control."
We serviced a
SAMSUNG WASHER
Model WA52A5500AW 03
Near Kingsland, TX 78639
Gerry C
Job Details: 05/03/2023
"WA52A5500AW Arrived to inspect washer starting again after completing. I found the issue was the unit was stall out in the latter stages of the cycle and then add more time, apparently, restarting the cycle. The unit was leaning back far enough the tub was resting against the back inner wall of the cabinet and likely tripping the off balance, which the customer verified was happening. I corrected the setup and centered the basket within the chassis and tested. The unit operated as designed and the customer will contact if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Del Valle, TX 78617
Joe Z
Job Details: 05/03/2023
Arrived on site to install previously ordered parts. Installed suspension W11400156 and tub ring W11590590. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78705
Leonardo
Job Details: 05/03/2023
Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78704
Luis
Job Details: 05/03/2023
"Arrived on site. Found defective fresh food door gaskets,replaced defective gaskets,remolded door seals checked door seals and operation good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Wesley
Job Details: 05/03/2023
Arrived onsite for broken track and bucket and replaced bucket and rh track. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Wesley
Job Details: 05/03/2023
Arrived onsite for leak from filter housing removed and verified seals on filter. Re inserted filter and tested. Unit is now operating leak free. Advised customer on findings. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78704
Luis
Job Details: 05/03/2023
Arrived on site. Replaced heater assembly that includes harness powered unit on fan powered on.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
David Z
Job Details: 05/03/2023
Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
David Z
Job Details: 05/03/2023
Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78628
David Z
Job Details: 05/03/2023
Arrived on site to diagnose refrigerator with multiple dim lights. Checked each module and found the upper front module in the RC under the icemaker had failed again. Replaced module under parts warranty. Once replaced all modules working as designed. Repair completed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
David Z
Job Details: 05/03/2023
Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.
We serviced a
WHIRLPOOL OVEN
Model JDRP436WP02
Near Austin, TX 78738
Leonardo
Job Details: 05/02/2023
Arrived on site to test unit for display not working. You can tell display is trying to come on. Will need to replaced display board .ordrng 1 WPW10464535 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Vincent
Job Details: 05/02/2023
"Arrived on site for refrigerator, inspected unit and work area. Installed all parts ordered. Tested and unit is now operating as designed. Customer made me aware that they wanted to buy a new drawer for the refrigerator. ordrng 1 W11162443 (Drawer) and 1 CNOTE/PARTDROPOFFONLY (CNOTE / PART DROP OFF ONLY)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Burnet, TX 78611
Maurice R
Job Details: 05/02/2023
Arrived onsite for refrigerator not cooling. The customer said that the unit was frozen last week. They called a local tech out to look at it and said it need a new compressor. I gain access to the fc evap in tested the thermistor and it read 21k and it was close that equals 3? and the FC was 2? it was good . Ohmed out the evap heater and it was 30ohms. The rc was 41? and the fc was 2? the evap fan was on the whole time I was there and the compressor never shut off. The temperature of the compressor was 173? was too hot to touch. Ordering a compressor and parts. ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10836706 (Evap) and 1 W10510988 (Suc tube)
We serviced a
WHIRLPOOL DRYER
Model LGN2000PW1
Near Austin, TX 78745
Matthew
Job Details: 05/02/2023
Arrived onsite for dryer light out. Upon arrival inspected unit. Found door switch failed. Unit will keep spinning when door is open and not close relay for light circuit. ordrng 1 WP3406107 (Door switch)
We serviced a
GE RANGE
Model JGB250DET2WW
Near Austin, TX 78745
Leonardo
Job Details: 05/02/2023
Arrived on site to replace spark module. Replaced module test unit and unit test good.
We serviced a
JENN-AIR DOWNDRAFT
Model JDS9860AAP
Near Austin, TX 78745
Leonardo
Job Details: 05/02/2023
Arrived on site to replace terminal wire. Replaced wires test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Waco, TX 76712
Jonathan M
Job Details: 05/02/2023
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Take a temperature of the refrigerator and freezer sections and found the refrigerator sitting at 36?F and the freezer sitting at 2?F. Did not see any evidence of any defrost issue on the unit and the unit was calling as designed. The customer advised that she had a another service company out who had determined that there was a defrost issue and that they had come four days ago to defrost the entire freezer. Check resistance on the Thermistor is from the control and found 10.7 ohms of resistance on the RC thermistor and 22.5 on the freezer defrost thermistor. Found that matched the temperature readings inside the freezer and refrigerator sections. Checked resistance through the heater and the defrost thermostat. Found both within range. Check voltage going to the heater during a forced defrost and found 120 V going to the defrost heater. Spoke to JC and was advised the issue would be most likely a DC Short or an electronic issue, but he had me read a message from management regarding issues with the 5 door refrigerators.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Hillsboro, TX 76645
Jonathan M
Job Details: 05/02/2023
Arrived on site for a washing machine. That is not filling up with cold water. Inspected unit and work area. Did confirm the customers complain and found hot water coming in and cold water was requested. Checked out the back of the unit and touch the houses. Found that the hot water hose was hooked up to the cold water valve and the cold water Hose was hooked up to the hot water valve. Swapped the two valves and test of the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model RMC275PVS00
Near Morgan, TX 76671
Jonathan M
Job Details: 05/02/2023
"Arrived on site for a wall oven. That is not heating. Inspected unit and work area. Replaced the transformer and tested the unit. Still found the unit would not heat. Check voltage going to the transformer in Carmel voltage across the transformer or the red line going to the chassis ground. Check voltage at the Magnatron TOD and still found no voltage being supplied. Traced voltage back to the control and found no voltage coming from the control.
We serviced a
GE REFRIGERATOR
Model GZS22IYNRHFS
Near Georgetown, TX 78628
Lou
Job Details: 05/02/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found frost on the FC evap cover. Removed the cover and found the evaporator engulfed in ice/frost. Using my steamer, I removed most of the debris and tested the bimetal and found it closed. I researched the part in the parts breakdown and found the part prescreened was the incorrect part. Using a part from my van stock (WPW10225581) I removed and replaced the bimetal and removed more ice. Tested the unit in diagnostics and forced defrost and could hear the element sizzling from the water hitting it as the ice melted. I recommended the customer leave the unit unplugged for at least 24 hours and leave the FC door open and place a fan on the compartment to defrost the ice faster. I vacuumed the water from the drip pan at the back of the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Manor, TX 78653
Kimo
Job Details: 05/02/2023
Arrived onsite for a cooktop that has no power. Upon inspection I found that there was no power at the wall I plugged the unit back in and checked the breaker and found that it had tripped. I reset the breaker and found that it tripped immediately I then unplugged the unit and reset the breaker again and found that the same thing happened again. Meaning that there may be some wrong with the wiring on that circuit or the breaker itself.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Manor, TX 78653
Kimo
Job Details: 05/02/2023
Arrived onsite for a cooktop that is no longer igniting. Upon arrival I checked the breaker and found that it was miss labeled as lighting on the outside breaker box. I reset it and tested the outlet and found polarity good. And a solid 120 at the plug. I tested the unit several times and found that the unit is now operating as designed. If this happens Agatha cx will correct the issue.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Georgetown, TX 78633
Gerry C
Job Details: 05/02/2023
"WFG550S0HZ0 Arrived to inspect control for oven not working. I found the unit was displaying F2E1 and there were a few segments missing within the DRO. control removed and replaced. All functions returned to the unit and it operated as designed. No gas leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Bartlett, TX 76511
David Z
Job Details: 05/02/2023
Arrived on site to diagnose washer that was not advancing through cycles. Ran diagnostic cycle and found cold inlet was super slow and weak. Removed cold line and found sediment covering the screen. I was able to blast and clean off the sediment. Retested unit and verified proper flow.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Leander, TX 78641
Lou
Job Details: 05/02/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to,the gearcase failing and leaking oil onto the cam and belt and the actuator arm breaking, I removed and replaced the gearcase, cam, belt and actuator and calibrated the unit. Tested in diagnostics and the unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Leander, TX 78641
Lou
Job Details: 05/02/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap fan motor and harness failures, I removed and replaced the motor and harness and installed a new FC thermistor cover and tested. Unit is operating as designed and evap has a good frost pattern. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2867PF7A
Near Georgetown, TX 78628
Lou
Job Details: 05/02/2023
"Arrived on site to inspect refrigerator freezer frosting up. Upon further inspection, I immediately found the UI missing digits and pointed it out to the customer. I opened the FC drawer and found a large amount of ice/frost built up inside which is a sign of an air leak. When I closed the drawer, I found the it gapped on the right side. Also found the freezer section filled with too much food items. Cleared the food items from the freezer baskets and closed the unit door and it is closing properly and sealing properly. Customer advised the fresh foods section ice maker isnt working properly. I advised that due to the air leak and frost/ice build up, the freezer section is getting too warm for the ice maker to harvest properly. I recommended the customer leave the fresh foods doors closed and unplug the unit and allow the freezer section to defrost and clean the remaining water before plugging it back in before placing their food items back inside and to not fill it as much to allow the door to close properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Andice, TX 78628
Maurice R
Job Details: 05/02/2023
"Arrived onsite for vent hood filter not staying in place. Installed 1 of the 2 filters to fix the issue of filter falling out. The other filter was damaged, reordered another filter. ; ordrng 1 W11568741 (Filter)"
We serviced a
WHIRLPOOL FREEZER
Model KSSC42FTS20
Near Lakeway, TX 78738
Kevin
Job Details: 05/02/2023
"Arrived on site and found mullian surface has a repulsive magnetic field. It is pushing against magnet in the door seal and not allowing a proper seal. Spoke with tech line and this should not be happening and there is no explanation for it. There is no known way to correct this, job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78754
Kimo
Job Details: 05/02/2023
Arrived onsite for a DW. But the tenet locked the top lock and did not answer the door when I knocked and when we reached out to them from the apartment office and they still did not answer. I decided to reschedule. Or office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78704
Matthew
Job Details: 05/02/2023
Arrived onsite for unit leaking. Upon arrival disassembled and inspected previous work done. Connections and assembly is good. Noticed vent trap was hanging down. As water would fill the unit would begin leaking out. Secured trap. Tested again and no other leaks were detected. Unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Seguin, TX 78155
Andrey
Job Details: 05/02/2023
"Arrived on site to test unit for not drying properly, customer stated that unit will shut off but timer is still going and its intermittent but on timed dry is runs good, tested unit found shorted moisture sensor error and stuck key error, will need to replace moisture sensors, moisture sensor harness and UI, ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Sensor harness)"
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Round Rock, TX 78664
Gerry C
Job Details: 05/02/2023
"PFE29PSDCSS Arrived to inspect noise and cooling issues. The unit had gone through an apparent freeze-up and had recovered well, but the drain tube assy for the RC was plugged and the drip pan overflowed, filling the area below the crisper. I removed and cleaned both the FC and RC drain tubes and then removed the ice from the floor of the RC chamber and verified all functions present and operating as designed. No leaks observed during service.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 05/02/2023
Arrived on site to test unit for center burner knob not staying. Test unit and found valve shaft broken. Will need to order new manifold for center burners. Office to reschedule ; ordrng 1 W11381269 (Manifold)
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Killeen, TX 76542
Tyler
Job Details: 05/02/2023
Arrived on site for refrigerator needing previously diagnosed fc evap motor asm. Upon arrival reconfirmed issue and installed part. Found fan motor working as designed and informed customer 24 hrs to stabilize temps and refill ice bucket back up. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
Lou
Job Details: 05/02/2023
"Arrived on site to inspect range oven not heating. Upon further inspection, the customer advised thst the unit oven is not heating and after attempting to heat on bake at 350, the oven stayed at room temp. I removed the bottom panel and tested on bake at 350 degrees. I found the ignitor failed to illuminate. Tested ohms to the ignitor and found 1417 kohms; way out of range for room temp reading. I removed and replaced the ignitor and retested and the unit continued to fail. I tested the control and found it not providing voltage; therefore, I removed and replaced the main control and retested and I could hear the relay clicking, but the unit continued to fail. I tested voltage at all points and got good voltage (123V). Using my jumper wire, I jumped the harness to the valve and tested on bake again and found the unit operating properly. I advised the customer of my findings and they advised that they need the unit repaired before tomorrow evening. I am ordering the valve and another ignitor. No gas leaks detected during service.; ordrng 1 WP98014893 (Valve) and 1 W11176454 (Ignitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM1
Near Temple, TX 76502
Tyler
Job Details: 05/02/2023
Arrived on site for dishwasher leaking from left side. Upon arrival confirmed complaint and found water trails leading from door gasket to under the tub. Found n9 cracks in tub and all hardware under unit didnt leak during tests. I made repair. Found unit working as designed without leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78723
Joe Z
Job Details: 05/02/2023
"Arrived on site for water taste bad and humming sound. Upon arrival Test unit and sound is from evaporator fan. Customer states that water taste like it has a chemical. Customer replaced filter a couple times and said purged water everytime and still same issue. Found RC temperature is 45 degrees and will not get colder. Evaporator and compressor run continuously. Found evaporator is only frosting from the bottom half. Contacted SW for assistance. Ordering sealed system repair. This is a r600 system. Ordering nitrogen, r600 kit, compressor, Uv drier, and access valve. Office to reschedule . Confirmed water taste is normal at this time.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 Kit)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Salado, TX 76571
Tyler
Job Details: 05/02/2023
Arrived on site for walloven showing f9e0. Upon arrival confirmed complaint and error. Clear3d error and tried resetting power to unit. Found breaker to unit not shutting off power and recommended to customer to repair breaker issue before oven could be fully diagnosed. I did clear error and tested both ovens at 350. Found ovens heating as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78717
Paul
Job Details: 05/02/2023
"Arrived onsite for a washer making a grinding noise and leaking water. I tested the washer in the auto cycle and it completed the cycle and worked as designed. I found no water leaks. I did see where the cold water line at the valve had been leaking and saw a water stain on the back panel but the line was already tightened up. I ran a manual high speed spin and could hear a metal crackling sound. I removed the gasket and ran the high speed spin and could still hear a noise from the gearcase. I replaced the gearcase and reassembled the machine then ran the high speed spin test again finding it making the same noise. The basket will need to be replaced. Ordering W11172199 basket and will return with the hub, suspension, and cam. Office to RS.; ordrng 1 W11172199 (Basket)"
We serviced a
GE RANGE
Model PGS930YP1FS
Near Spicewood, TX 78669
Leonardo
Job Details: 05/02/2023
Arrived on site to test unit for burner not lighting all the way around. Found wrong orifice for center and outer. Switched them around and unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78717
Paul
Job Details: 05/02/2023
Arrived onsite for a washer to possibly replaced previous diagnosed parts. The unit is stacked and will require two men. To remove. Office to RS.; O-emld tckt
We serviced a
AMANA DISHWASHER
Model ADB1700ADS3
Near Austin, TX 78739
Leonardo
Job Details: 05/02/2023
Arrived on site to test unit for unit leaking. Found unit leaking from diverted motor.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Paul
Job Details: 05/02/2023
Arrived onsite for a cooktop with abnormal colored flames. I tested the cooktop and found the flames normal height and burning baby blue in color. The cooktop is working as designed. The customer showed me a video and the flames were all orange in color. I asked the customer if they use a humidifier and they confirmed they do at times. I explained that this would cause the color flames they were seeing. I explained that when it does it again to open the back door for a few minutes and it will go away. The customer stated the right grate will slide to the right of the cooktop and will not stay in place when moving pots or pans on the grate. I found the grate warped and not staying in place. The grate will need to be replaced. Ordering W11204009 grate kit. ordrng 1 W11204009 (Grate kit)
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW0
Near Cedar Park, TX 78613
Paul
Job Details: 05/02/2023
Arrived onsite for a washer that is leaking after the bellow was replaced. I ran diagnostics and found it leaking when filling with water. I found the hose attaching to the nozzle at the bellow not all the way on. I corrected the hose and tested again. There were no other water leaks present. I found the spring on the front bellow clamp broken and the clamp needs to be replaced. Ordering the clamp.; ordrng 1 W11266654 (Clamp)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Belton, TX 76513
Tyler
Job Details: 05/02/2023
"Arrived on site for refrigerator not making ice properly. Upon arrival confirmed complaint and found ice formation showing over filling. Found ice maker is getting stuck mid harvest, and not shutting water off when needed. Also found air leak through ice door seperator causing ice formation under bucket. Rescheduled customer to complete repairs with new W11189145 ice door separator, and w11557001 ice maker.; ordrng 1 W11189145 (Ice door separator)"