Service History 154 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAM01

Near Pflugerville, TX 78660

Cliff

Job Details: 01/02/2023

Arrived on site to diagnose a refrigerator that is leaking and lights not working. Found upper rc led module failed and defrost drain clogged. Cleared drain and replaced led. Tested unit and found all is functioning properly at this time. No water hooked up to unit.

We serviced a

KENMORE DISHWASHER

Model 665.14753N511

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the diverter failure in the sump/motor assembly, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FKB02

Near Austin, TX 78735

Scott

Job Details: 01/02/2023

"Arrived on site ,replaced main control. Unit condenser fan and compressor are turning on . Unit is no longer beeping or chirping.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 01/02/2023

"MVW7230HW0 Arrived to inspect t filling. I retrieved errors from service test mode and found F7E4 and cleared for testing. Full function of the water valves was present and the unit proceeded through service test mode to agitate an spin and I found the basket would not engage. Inspection revealed the slider had failed and required replacement. I advised the customer there was a very slight amount of gear case oil starting to leak, but it was in the very early stages and the customer elected to not replace the gear case assembly at this time. I advised the customer with detergent amounts to hopefully prevent any further seal wear and then to prolong the life of future machines. I replaced the slider with truck stock and recalibrated. All functions resumed normal operations and the unit completed the service test mode as designed. No leaks observed during service. used 1 W10734521 (Slider Assy) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 01/02/2023

"MED7230HW0 Arrived to inspect error and unit not starting. I entered service test mode and found F3E1, F2E1 and F3E2 stored in memory. I tested the thermistors from the control and found no issues. I removed the outer panels and tested sensors directly and reseated all wiring, noting the exhaust thermistor connectors were excessively loose. I corrected the wiring deficiencies and retested. Operational test good, steam dryer, no leaks observed during service.

We serviced a

WHIRLPOOL MICROWAVE

Model KMBS104ESS02

Near Bee Cave, TX 78738

Leonardo

Job Details: 01/02/2023

Arrived on site to test unit for display not working. Test unit and found bad control board. Replaced board. Test unit and unit test good job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDB8910AWS

Near Austin, TX 78703

Wesley

Job Details: 01/02/2023

Arrived onsite and replaced the valve due to failure to fill. Dishwasher is now set up to run properly. Also found unit has a hot water supply problem and will not fill. Unit will require water supply.

We serviced a

WHIRLPOOL DRYER

Model WGD6400SW0

Near Wimberley, TX 78676

Andrew

Job Details: 01/02/2023

Arrived on site to test unit for loud grinding noise. Found idler pulley had bearing broken off causing idler to have excessive play. Replaced idler and drive belt. Noise is no longer present. Advised customer to replace vent hose and not push dryer up against wall to allow proper air flow. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Austin, TX 78734

Luis

Job Details: 01/02/2023

"Arrived on site for no cool and loud noise. Loud noise due to ice hitting ice box fan blade,removed freezer cover found evaporator incased in ice,fresh food not cooling diagnosed a defective harness and main control. Defrosted evaporator replaced harness assembly,installed updated control kit. Ran diagnostics all test passed.

We serviced a

KENMORE REFRIGERATOR

Model 106.5171341

Near Austin, TX 78733

Luis

Job Details: 01/02/2023

"Arrived on site. Per customer evaporator incased in ice customer defrosted unit,removed evaporator cover ran diagnostics heater powered on,bimetal reading closed,diagnosed control issue,replaced main control powered unit on ran diagnostics bimetal reading closed exited diagnostics compressor and fans powered on.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Austin, TX 78717

David S

Job Details: 01/02/2023

"Arrived on site for oven display not working. I inspected the unit and work area. I found the console display off but the oven light still works. I gained access to the main control and tested the harness. I found the harness showing good continuity. I tested voltage from the control to the UI, I found good dc voltage. Indicating the console is receiving power but not powering on.

We serviced a

LG REFRIGERATOR

Model LMXS30776S/03

Near Round Rock, TX 78681

David S

Job Details: 01/02/2023

Arrived on site for lg icemaker leaking. I inspected the unit and work area. I found the ice bin iced over. I cleared the ice and tested the dispenser door. I found it sealing properly. I inspected the icemaker and found it in good condition. I inspected the fill tube and found it covered in calcium causing it to change the flow of water. I cleaned off the calcium of the fill tube and reassembled the unit. I tested the icemaker fill and found it working properly. The calcium build up was changing the flow of water making the ice maker leak.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Round Rock, TX 78681

David S

Job Details: 01/02/2023

Arrived on site for dryer not drying the clothes. I inspected the unit and work area. I found the unit heating. I tested the sensor dry function and found it working properly. I tested the air flow from the unit. I found when it is attached to the exterior vent there is now air flow. The exterior vent needs to be cleaned.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Round Rock, TX 78681

David S

Job Details: 01/02/2023

Arrived on site to install previous diagnose parts. I gained access to the right side door gasket and replaced it with new. I gained access to the drain tube and replaced it with new. I reassembled the unit. The unit is now sealing properly.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JV0

Near Gatesville, TX 76528

Jonathan M

Job Details: 01/02/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the main control and tested the unit. Found the unit turn on and operate as designed but did not have any issues keeping the broil element on. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Buda, TX 78610

Kevin

Job Details: 01/02/2023

"Arrived on site and inspected dishwasher and found rack adjusters are broken. After replacement rack adjusters are working properly, job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Martindale, TX 78655

Kevin

Job Details: 01/02/2023

"Arrived on site and inspected refrigerator and found fresh food door will not close all the way. Inspected interior of fresh food section and found a refrigerator accessory suction cupped to the inner liner is making contact with the top door bin and keeping door from closing. Removed refrigerator accessory and a door Will close properly now. job complete

We serviced a

KENMORE REFRIGERATOR

Model 795.7205312

Near Harker Heights, TX 76548

Tyler

Job Details: 01/02/2023

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found all fans running along with no ice build up on coil. Found compressor receiving correct voltage but not running. Informed customer of findings and for sealed system replacement of following parts TCA38151706 (compressor), EBR75234712 (control), W11506635 (access valve), WPW10143759 (uv drier),

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Temple, TX 76502

Tyler

Job Details: 01/02/2023

"Arrived on site for washer off balance and making a loud noise. Upon arrival confirmed issue. Found no errors in diagnostics. Found no debris in drain Asmara other clogs. Cloud t remove rotor bolt but was able to look through and inspect stator coils and bearing and found large signs of rust ofOccuring and bearing would wobble during spin cycle, found unit is in early stages of tub bearing failure and will need findings reported. W10921996 (tub), W11261207 (stator), W10916241 (rotor), W10797525 (rotor screw), W11035597 (stator screws)

We serviced a

LG REFRIGERATOR

Model LMXS30796S/01

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and ice in the tray. I pressed the test key and the ice maker began to harvest and then it filled with water. I retested and it operated as designed. I could see the tray sticking on the left side, but would eventually work itself free and harvest completely. Customer advised that since it operated in test mode twice, they would monitor the ice maker and if it continues to fail, they would contact our office and schedule service No water leaks observed during service, job completed."

We serviced a

FRIGIDAIRE COOKTOP

Model FEC30S6ABC

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect cooktop element not working. Upon further inspection, I tested the burners and found the front right burner does not get warm. I found the back left corner of the glass cooktop was broken (photo). I had my customer sign a waiver of damages from removing glass cooktop. I raised the cooktop to find the elements attached to the cooktop. I researched the glass cooktop and found it discontinued. I advised the customer of my findings and advised the cooktop is discontinued. Also advised that if I move forward with repairs, there is a potential that with the cooktop already broken, there could be more damage done trying to replace the element. Customer advised that the unit is old and theyll replace the unit.. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW86HEBC2

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1 & F9E1. Cleared the codes and continued with testing. I found the valve not opening fully and not allowing enough water into the drum (F8E1). Once the drain pump came on, it was loud and struggling to drain the water (F9E1). Stopped testing and pulled the unit out and got access to the drain pump. I removed the pump filter and found a large amount of debris inside the filter (photo). Cleared the debris and re-installed the filter to the pump. I removed the water hoses and found a large amount of debris inside the valve screens (photo).Removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78749

Leonardo

Job Details: 01/02/2023

Arrived on site to test unit for unit not working. Test unit and found water in the drip pan. Cleared water test unit and unit test good job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Austin, TX 78739

Leonardo

Job Details: 01/02/2023

Arrived on site to test unit for open close door erro. Found burned out 3 way switch. Replaced switch test unit and unit test good job complete.

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS4

Near Manor, TX 78653

Matthew

Job Details: 01/02/2023

Arrived onsite for vent hood not functioning. Upon arrival inspected unit. Found debris stopping fan from turning. Removed debris and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Jarrell, TX 76537

David Z

Job Details: 01/02/2023

Arrived on site to perform sealed system repair on R600 unit. Replaced compressor due to compressor being locked up and non functioning. Removed charge from system and replaced compressor and dryer. Vacuumed unit and verified vacuum held. Charged to manufacturer spec. Unit cooling as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Georgetown, TX 78626

David Z

Job Details: 01/02/2023

"Arrived on site to diagnose washer that had been leaking water when in use. On arrival found the tub was almost overflowing with water due to a leaking valve. I checked the valve and found the hot side was broken off, likely from when cold weather had hit and the valve water froze. Replaced valve. Found unit had some water on the control board, so I did not plug it in to test. Advised to wait for board to dry out and contact us if issue persists and we need to replace board. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Georgetown, TX 78626

David Z

Job Details: 01/02/2023

"Arrived on site to diagnose refrigerator that was not cooling well. Checked freezer compartment and found sheet of ice built on evap cover. I removed the cover and ran diagnostic tests. Evap fan was not coming on, and brown wire to heater was hanging out of its connector. Replaced evap motor and repeated brown wire for defrost heater. Verified fan is coming on and unit runs defrost. Customer advised to defrost the unit fully before normal function will resume due to excessive ice buildup. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78626

David Z

Job Details: 01/02/2023

"Arrived on site to diagnose microwave oven combo with noise coming from the microwave when in use for more than a minute. Tested unit and customer pointed out a faint tapping sound. Ran unit longer and tracked noise to the plastic cover on the mag area. If you put any pressure on the plastic guide, sound stops. Sound is just the guide faintly tapping from airflow. Readjusted and reinstalled all items in the area, noise is still there, just veri faint, and is just an operational noise. No functions affected. Unit working as designed, no fix can be made to adjust. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS1

Near Georgetown, TX 78626

David Z

Job Details: 01/02/2023

Arrived on site to diagnose range that is not fully cooking items on extended cycles. Customer advised me that when they are cooking things for a longer period of time it just doesn't fully finish cooking. Performed a calibration on unit for 400 degrees. Found average of 403 degrees at 400 set point. Unit appears to be working as designed. Customer advised that unit is light weight with a smaller amount of insulation. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Bastrop, TX 78602

Joe Z

Job Details: 01/02/2023

Arrived onsite for leaking underneath unit. Upon arrival inspected unit and found underneath unit the concrete was damp/ condensation. Found different components underneath with condensation. Fill unit with water to check for leaks and cannot find a leak. Ran a drain cycle and none of the hoses are leaking . Unit drains as designed. Ran a rinse and spin cycle and no leaks detected. Asked customer of her findings. She said there were no puddles or anything and just noticed the bottom of unit was damp. There is no repair to be made at this time. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78724

Matthew

Job Details: 01/02/2023

Arrived onsite to replace faulty capacitor. Replaced capacitor and tested. Ran auto test to check components. Test passed without error. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Bastrop, TX 78602

Joe Z

Job Details: 01/02/2023

Arrived onsite for unit with no power. Upon arrival inspected breaker and is good. Pulled unit from wall to test polarity and is good. Found thermal fuse is blown. Need to replace thermal fuse. Replaced thermal fuse WPW10545255. Test blower and is operating. Test unit by preheating oven to 350. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Austin, TX 78749

Scott

Job Details: 01/02/2023

"Arrived on site for washer not starting ,custome said she was washing quilt and heard a popping noise and washer stopped. Ran diagnostics and got 7-1 error code . Found belt had slipped off cam . Replaced belt and ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Also advised its best to take blankets and quilts to laundry mat. Job complete. C-note ."

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Bastrop, TX 78602

Joe Z

Job Details: 01/02/2023

Arrived onsite for not spinning. Upon arrival inspected and test unit. During spin the motor will turn but the basket will not spin. Removed agitator to inspect hub. Found the hub has failed. Need to replace hub. Replaced hub and test unit. Unit is now spinning correctly. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Blanco, TX 78606

Andrew

Job Details: 01/02/2023

"Arrived on site to test unit for tripping breaker. Found no exposed wiring properly making contact with retention screws within terminal block. Screws were tightened down on wire shielding and barely making contact through neutral causing breaker to trip. Repaired wiring and ran diagnostics. Highest amp draw was 13.1 amps. Completed diagnostics with no issues, unit on 20 amp gfci breaker. Advised customer to monitor and if issue persists advised to service pointer W11525530(afci/gfci breaker tripping nuisance). No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78737

Luis

Job Details: 01/02/2023

"Arrived on site for a defective compressor,replaced compressor and drier,vacuumed system down, unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Driftwood, TX 78619

Leonardo

Job Details: 01/02/2023

Arrived on site to replace harness. Replaced spark harness test unit and unit test good job complete

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS1

Near Cedar Creek, TX 78612

Joe Z

Job Details: 01/02/2023

Arrived onsite for oven not operating. Upon arrival test unit by preheating oven to 350. Unit reached 350 and began began cycling. Unit averaged 349. Bake is operating correctly. Then test broil by preheating to 500. Broil element did not energize. Removed back panel to test broil element. Element test good for resistance. Called for broil and got zero volts . Test control and is not sending voltage to broil. Need to replace control. Replaced control and test unit. Unit now operates as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cedar Creek, TX 78612

Joe Z

Job Details: 01/02/2023

Arrived onsite for F8-E4 error code. Upon arrival ran diagnostics and there is no saved error codes. Inspected drip pan and is dry.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Cedar Creek, TX 78612

Joe Z

Job Details: 01/02/2023

Arrived onsite to install previously ordered parts. Replaced right front switch WP314900 and right front element W11047722. Test unit and unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHB00

Near Buda, TX 78610

Kevin

Job Details: 01/02/2023

"Arrived on site and inspected refrigerator and found homeowner is experiencing clumping on the left and right hand side of the ice bin in the door. Tech line is closed today for holiday, freezer temperature is good ice tray is not overfilling. Replaced icemaker and will attempt to speak with tech line tomorrow, job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Mustang Ridge, TX 78610

Kevin

Job Details: 01/02/2023

"Arrived on site and replaced dented door panel, job complete"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Manor, TX 78653

Joe Z

Job Details: 01/02/2023

Arrived onsite for unit not agitating properly and making noise. Upon arrival ran diagnostics and and got F7-E5 shifter failure. Ran load test and during agitation the unit would just shake and make noise. Inspected stator and rotor and found slider is mounted upside down. Reinstalled slider and test unit. Unit now operates as designed. Job complete

We serviced a

FRIGIDAIRE FREEZER

Model FFFU20F2VW0

Near Austin, TX 78753

Wesley

Job Details: 01/02/2023

"Arrived onsite and found unit operating with repeat frost build up this time obvious that the cause was from a seal air gap. Found unit gaping likely due to unstable footing in the garage as it is shimmed with wood to hold the weight because the concrete footing is not wide enough to hold the entire freezer. Heat treated gasket. Unit is now sealed at time of service. Advised customer on findings. Call back, no charge."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, TX 78753

Wesley

Job Details: 01/02/2023

Arrived onsite and repaired unit by replacing the cam. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78746

Wesley

Job Details: 01/02/2023

Arrived onsite and replaced the freezer door switch per previous diagnosis. Unit is now operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Kimo

Job Details: 01/02/2023

Arrived onsite for a dishwasher with a upper rack that has falling off. Upon inspection I found that the adjusters were broken. I replaced them a tested unit and found unit operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FKSS00

Near Austin, TX 78746

Wesley

Job Details: 01/02/2023

Arrived onsite and repaired refrigerator by replacing the filter housing. Restored water and flushed filter looking for leaks. Unit is now operating as designed leak free. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Meadowlakes, TX 78654

Kimo

Job Details: 01/02/2023

Arrived onsite for a dishwasher that is not getting the dishwasher dry enough at the end of the wash cycle. Upon inspection I put the unit into diagnostics mode and found that the unit ran a cycle but at the end there was some suds left in the unit which can cause the dishes not to dry properly. Upon further inspection I found that the Dispenser was leaking rinse agent. I replaced place the Detergent Dispenser and tested unit and found unit operating as designed customer my need to run a few cycles to get the Residual suds out of the dish wash. Jod complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Leander, TX 78645

Kimo

Job Details: 01/02/2023

Arrived onsite for a refrigerator that will not close properly. Upon inspection I found that the door bushing as damaged. I replace it and tested the door and found that the door is now operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM11

Near Austin, TX 78757

David S

Job Details: 01/02/2023

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the fridge at 45 degrees and the freezer at 10. I gained access to the hv control and tested the thermistors, and defrost circuit. I found them reading properly. I forced the unit into defrost and found it activating. I am replacing the UI control again. I forced the unit into defrost and advised the customer to watch the unit over the next couple of days. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBBR306ESS01

Near Austin, TX 78750

David S

Job Details: 01/02/2023

Arrived on site for fridge lights being out. I inspected the unit and work area. I found one of the lights wasnt swapped over to the new design. I replaced that freezer light and the other lights that are inline with it. The unit lights are now working properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Spicewood, TX 78669

Luis

Job Details: 01/02/2023

"Arrived on site for cooling and light issues. Found defective led module replaced fresh food led control all leds working as designed. Weak air flow,checked evaporator compartment no ice build up removed obstruction on return vent checked air flow into fresh food section good."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Blanco, TX 78606

Andrew

Job Details: 01/02/2023

"Arrived on site to test unit for not draining. Found knockout was not removed from disposal. Removed knockout, unit working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Austin, TX 78735

Scott

Job Details: 01/02/2023

"Arrived on site ,replaced gearcase &slider . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Waco, TX 76705

Jonathan M

Job Details: 01/02/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced of the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JV2

Near McGregor, TX 76657

Jonathan M

Job Details: 01/02/2023

Arrived on site for a range that is getting hot around the exhaust. Inspected unit and work area. The customer advised they were cooking for a four hour bake cycle and found that the exhaust was emitting off a lot of really hot air. I did explain to the customer that this is normal because of the exhaust Bing the way that the oven helps itself cool down. Explain that longer cooked times will cause higher temperatures coming out of the exhaust. Tested the unit and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW1

Near Gatesville, TX 76528

Jonathan M

Job Details: 01/02/2023

Arrived on site for a washing machine that is not completing cycles again. Inspected unit and work area. Customer advised that the same thing is happening at the time before and that the new gear Kayson Cham only worked for a few days before failing again. They advised the unit does not agitate. I confirmed the customers complaint and checked Internet. Found the gear case had dropped again and had destroyed the cam causing the issue of not being able to shift properly. Went to call Techline and Found the Techline was closed. Replace the gearcase and cam again and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

Cliff

Job Details: 01/02/2023

Arrived on site to diagnose a dishwasher that has odor issues. Customer informed me they do not use unit to wash but as a drying rack after hand washing. Advised customer that without cycling fresh water into unit a couple times a week odors are normal and unit needs to be used to prevent issue. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect dishwasher still wet after a wash cycle. Upon further inspection, I opened the door to the unit and found a small amount of condensation/moisture on the door and at the bottom the tub. I placed the unit in diagnostics showing no error codes and tested. While testing, I checked the amp draw of the components and found the element pulling 7-9amps during wash & drying cycles of diagnostics. At the end of testing, the unit operated as designed. I advised the customer that the unit is operating properly and that it will always have some moisture/condensation after a wash cycle due to the design of the unit. No repairs needed at the this time. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW

Near Killeen, TX 76541

Tyler

Job Details: 01/02/2023

Arrived on site for washer needing previously drain hose. Upon arrival reconfirmed issue and installed needed part. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Killeen, TX 76542

Tyler

Job Details: 01/02/2023

Arrived on site for washer showing F7e1 in diagnostics. Upon arrival confirmed issue and error code. Found no other faults in diagnostics. Found unit had a failing capacitor. Replaced cap and reassembled and tested unit. Found error no longer present and unit functioning as designed with no leaks. Call complete

We serviced a

AMANA REFRIGERATOR

Model ABB2522FEQ

Near Wimberley, TX 78676

Andrew

Job Details: 01/02/2023

"Arrived on site to install previously diagnosed heat probe. Installed part, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Gatesville, TX 76528

Jonathan M

Job Details: 01/02/2023

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the motor would not turn despite having proper voltage going to the icemaker. Replaced the icemaker and tested the unit. The unit began to harvest and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near The Hills, TX 78738

Leonardo

Job Details: 01/02/2023

Arrived one site to replace reflector. Replaced reflector test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 01/02/2023

WDT730PAHZ0 Arrived to inspect no water. F4E3 error code stored in memory and I cleared for testing. I found the unit had all functions except for circulation. I removed and replaced the sump assembly and tested. All functions returned and the unit operated as designed. No leaks observed during service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 01/02/2023

"Arrived to inspect water issue. The customer showed me the water spigot would spray in two directions and cause a mess. I found a slight amount of debris and removed it, causing the issue to disappear. I suspect that the valve replacement may have dislodged the debris during the prior service and I applied out warranty. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 01/02/2023

"Arrived to inspect no operation. I found the unit control locked and the extra rinse button would not disengage the control lock until I unplugged it and then reapplied power. After disabling the control lock, the unit operated normally and I was able to enter service test mode. F8E1 was stored and I cleared it. The unit operated as designed within service test mode and I advised the customer to use less detergent, the lowest line on any liquid detergent fill cup/cap will be sufficient for their use. No leaks observed during service, operational test good."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HBL00

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 01/02/2023

"KUID508HBL00 Arrived to install previously diagnosed and ordered parts. I removed and replaced the external drain pump and hose, noting excessive debris within both. I installed the rear unit cover and tested. The unit operated as designed and the leaking issue was resolved. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Austin, TX 78703

Wesley

Job Details: 01/02/2023

"Arrived onsite with JR and found unit operating with failed thermal fuse. Replaced the thermal fuse and found the exterior flap stuck and not opening, corrected unit venting. Unit is now operating as designed. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78725

Matthew

Job Details: 01/02/2023

"Arrived onsite for sealed system repair. Unit is covered. Replaced failed compressor. Replaced compressor and pulled vacuum. Vacuum held. Charged per spec and ran compressor. Compressor is running and unit is cooling. Instructed customer to place a bottle of water in freezer and once frozen, maintain frozen state for 24 hrs before loading fridge . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78733

Luis

Job Details: 01/02/2023

"Arrived on site for cooling complaint. At time of visit unit cooling correctly,ran diagnostics thermistors passed in both sections,powered on icemaker,ran icemaker test,icemaker passed harvest ran fill test passed. Changed setting in defrost cycle."

We serviced a

FRIGIDAIRE RANGE

Model FGF366CCD

Near Pflugerville, TX 78660

Cliff

Job Details: 01/02/2023

Arrived on site to diagnose a range with a burner not working. Found screws for fr burner are broken off inside orifice holder and part is not available. Advised homeowner on findings and stove will need to be replaced.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Austin, TX 78728

Cliff

Job Details: 01/02/2023

"Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor, drier, and rc evap. Pulled vacuum and charged unit. Found all is functioning properly at this time, and no leaks were found at time of service."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Belton, TX 76513

Jonathan M

Job Details: 01/02/2023

Arrived on site for a washing machine that wont turn on. Inspected unit and work area. The customer advised that the unit went off balance and was stuck doing nothing but making a buzzing noise and would not turn on. Did confirm the customers complaint and held the cancel button until the control clicked. Ran the unit through diagnostics and found no stored air codes. Ran the unit through an auto test in the unit ran as designed. Did find the unit on level so I did adjust the feet on the washer. I explain to the customer that any off-balance loads can sometimes do this where itll be stuck in a drain and all they need to do is cancel out the cycle before selecting a new one. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Round Rock, TX 78665

Cliff

Job Details: 01/02/2023

Arrived on site to diagnose a refrigerator that is not cooling properly in cold weather. Found temps are correct at time of service and advised customer that the unit is not outdoor rated and once ambient temps are below 35 the unit stops running. No repairs can be done to prevent this from happening. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Round Rock, TX 78681

David S

Job Details: 01/02/2023

Arrived on site for dryer not heating up. I inspected the unit and work area. I found no air flow and test the unit not heating up. I found the lint trap completely clogged and the cutoff open. I cleaned the lint trap and replaced the cutof. I reassembled the unit and tested it. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Kyle, TX 78640

Kevin

Job Details: 01/02/2023

"Arrived on site and found no saved error codes, ran all functions in manual diagnostics and everything passed. Sent a video to KB/service management. Homeowner says at the time of their experience there was no hot water to the washer. Started washer on a normal cycle and it is progressing through cycle normally. Washer is operating normally now that hot water from the source has been restored, No further service is needed at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI15PDXZS0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 01/02/2023

Arrived onsite for Ice machine not producing ice. On inspection the pump was making a loud noise and no water was being circulated. Replaced the pump and valve and now water is circulating in the unit. It was starting to make ice when left. No water leaks detected during service.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 01/02/2023

Arrived onsite for flames to hot. On inspection found that all burners were adjust to high. I adjust all the burners so the customer could use them to simmer food. Customer made a comment that they were burn the food on simmer. They would take the pan off the burner so it would not burn the food.. no gas leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Liberty Hill, TX 78642

Maurice R

Job Details: 01/02/2023

Arrived onsite for dishwasher hoses leaking. On inspection found the connection under the sink was leaking at the crimped connector on the hose. Installed new hose tested unit in diagnostics mode and no water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, TX 78745

Scott

Job Details: 01/02/2023

Arrived on site for washer leaking . Found cold water valve broken off valve housing . Replaced valve . Ran diagnostics wash and all checked normal. No water leaks detected at time of service. Job complete

We serviced a

AMANA RANGE

Model AER6603SFS2

Near Temple, TX 76504

Tyler

Job Details: 01/02/2023

Arrived on site for range not allowing control display functions. Upon arrival confirmed issue. Found cause of failure was burnt wiring at terminal block. Made repair to wiring and reassembled and tested range. Found unit working as designed with no codes or failures. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Kingsland, TX 78639

Gerry C

Job Details: 01/02/2023

"KDFM404KPS0 Arrived to inspect blinking control and not completing cycle. I entered service test mode and found 8-4, 10-2 errors saved in memory and I cleared for testing. The unit had all functions and I verified the wax motor working as designed and within the expected resistance. I did find the overflow tray had signs of several overflows and the customer was using pods with well water and pre-rinsing. I advised them with detergent type and amount and ran the unit through two more tests and it operated as designed. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Marble Falls, TX 78654

Gerry C

Job Details: 01/02/2023

"WRT318FZDW09 Arrived to inspect cooling issue. The unit was leaning forward over two inches, facilitating poor door sealing and there was considerable gapping within the RC and FC door openings. I sealed all gapping and corrected the installation lean. All other functions of the unit tested normally and the sealing of both doors was greatly increased. No water connections to unit, operational test good."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Georgetown, TX 78633

Lou

Job Details: 01/02/2023

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that the unit will make a loud groaning noise during a wash cycle. I placed the unit in diagnostics showing no error codes and tested. During testing, I heard the groaning noise and opened the unit door to find a large amount of suds in the bottom of the tub. I advised the customer that the suds issue could be causing the motor to work harder causing the noise. I made recommendations for use and care, as well as, detergent use. I recommended the customer change detergents and monitor the unit and if it continues to call it in for service, at which time, the sump/motor assembly will be replaced. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect refrigerator ice maker low ice production. Upon further inspection, the customer advised that it has taken a long time to make the ice thats currently in the bin. I tested temps in the FC=7 degrees. I tested the ice maker and found the fill tube isnt filling completely. I removed and replaced the ice maker and retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVY06

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect refrigerator ice maker not working properly. Upon further inspection, I tested temps in the FC section=3 degrees. I found ice cubes in the bin. I disassembled the FC section and inspected the ice maker and found cubes wedged in the ejector blades causing the blades to bend upward. Removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS

Near Georgetown, TX 78628

Maurice R

Job Details: 01/02/2023

Arrived onsite for oven not heating. On inspection checked the gas valve and it was working. I found the ignitor was reading 38M. Installed a new ignitor and tested unit. The oven is operating as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Georgetown, TX 78628

Maurice R

Job Details: 01/02/2023

Arrived onsite for washer hot water not turning off. On inspection I turn the water on at the valve and hot water started to come out. I unplugged the unit and retried the hot water again. The hot water did not come out after I unplugged the unit but no water came out during diagnostics mode. Changed the valve out and re ran diagnostics mode. Unit operating as designed now. No water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Georgetown, TX 78628

Maurice R

Job Details: 01/02/2023

"Arrived onsite for burner not igniting. On inspection found it is a dual flame burner, took the burner apart and resisted the burner. Re-installed the burner and it is operated as designed. No gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Kimo

Job Details: 01/02/2023

"Arrived on site for a DW that is making a loud noise when in use. Upon inspection I found that the drain hose was touching the sump and motor. I corrected this and tested the unit several times and found that there was no noise and no leaks, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Austin, TX 78744

Matthew

Job Details: 01/02/2023

Arrived onsite to replace faulty tub ring and suspension. Replaced parts and calibrated. Tested unit and unit is functioning properly. Also found that customer needed explanation on cycle selections. Customer understood. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Austin, TX 78744

Matthew

Job Details: 01/02/2023

Arrived onsite for range bake function not operating and tripping breaker when trying to start a bake cycle. Upon arrival inspected unit. Tested and breaker popped while starting preheat. Disassembled and inspected. Found P1 (blue) connector not secured on board. Secured connector. Tested twice and has not had any issues. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manor, TX 78653

Joe Z

Job Details: 01/02/2023

Arrived onsite for scratched door. Upon arrival inspected unit and found scratch on outer door panel. Spoke with Ron from Whirlpool and sent picture. Replaced panel W11461694. No leaks present at this time. Job complete

We serviced a

MAYTAG OVEN

Model MGT8655XW00

Near Austin, TX 78748

Leonardo

Job Details: 01/02/2023

Arrived on site to test unit for oven not igniting and left front valve getting stuck. Found broken knob not damaged valve. Test oven and oven turning on at this time. Adjusted igniter for oven. Test unit and unit test good job complete.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Austin, TX 78748

Leonardo

Job Details: 01/02/2023

Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Austin, TX 78744

Scott

Job Details: 01/02/2023

"Arrived on site for draw not sitting properly on rails . Found rail on left side bent . Tried to straighten out but draw is still crooked . Ordering drawer parts , both base rails . No gas leaks detected at time of service. Call to set return ; ordrng 1 W10688022 (Draw) and 1 W10330070 (Panel) and 2 W10462910 (Bracket)s and 1 W10390008 (Base rail left) and 1 W10390007 (Base rail right)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Dripping Springs, TX 78620

Kevin

Job Details: 01/02/2023

"Arrived on site and found door glass and handle are hot to the touch, per service pointer w10917778 insulation can be added, safety team is closed for new years and needs to be called on return visit; ordrng 2 W11025151 (Insulation kit)s"