"WRS325SDHZ05 Arrived to replace sealed system. I found the pre-cooler had several nicks in the protective polymer coating, allowing moisture to corrode the inner steel tubing and removed and replaced it. I replaced the compressor, service port and dye drier and vacuumed. I found it took an excessively long duration to vacuum down to just 350 microns and at the resting period, the microns increased by around 10 per minute. This denoted moisture still within the system and I pressurized to leak test, and then flush the system fully. Finding no pressure-detectable leaks, I re-vacuumed to 290 microns and monitored. Seeing no loss of vacuum, I charged with the MFG calculated refrigerant charge and tested. Operational test good, no water connections to unit."

Arrived on site for dishwasher toe panel not installed correctly. Adjusted leveling legs and attached toe grill properly. Call complete.

Arrived on site to inspect refrigerator no cooling properly. Upon initial inspection found the refrigerator has been unplugged for several days. I asked the customer if there had been any water coming from the unit after leaving it unplugged. He informed me that there was no water. I verified this by checking the condenser pan and observed no water in the pan. I plugged in the unit and the compressor started and fan operating fine however when I tested the compressor a second time I checked amps and read 9.5 and compressor did not start and tripped the overload. The compressor is becoming locked and will need to be replaced. I am ordering sealed system parts. W11506635 W10485433 W10177049 W11506635 office to schedule return service ; ordrng 1 W10485433 (Compressor) and 1 W10177049 (Drier) and 1 W11506635 (Access valve)

Arrived on site to install previously diagnosed and ordered parts. Replaced vent and optical sensor per previous tech. After replacing the two parts I tested the unit and the unit was still not running. I further diagnosed and found that the motor had burned itself out due to the filter assembly mesh being completely jammed inside. I replaced pump and motor and tested the unit and unit is operating as designed with no leaks observed during service. W11410464 W11414073 W11416362

"Arrived on site for refrigerator making noise. Customer had another video. This mounded to come from rear. Removed back panel and found tubing close to the drain pan. Adjusted and corrected. Found wrong glide ordered. Removed and inspected frost pattern. Removed shelves and test freezer rails. They working even better than last time, advised it doesnt seem they are needed at this time. Call complete."

Arrived onsite and found unit operating with failed drain due to clogged trap. Cleared trap. Unit is now operating as designed. Advised customer on repair. No parts.

Arrived onsite onsite for replicatable interface glitching freezing replaced ui panel assembly. Unit is now operating as designed. W11461688. Advised customer on repair. All checks good.

"Arrived onsite and found unit operating with failed gear case as evidenced by oil leak. Replaced the gearcase and rotor/stator and agitator. Unit is now operating as designed. Advised customer on repair. all checks good. W11393685, W11195971, W11550891 and W11260238"

Arrived onsite for unit not completing cycle. Tested unit in timed and sensor mode and unit is functioning properly. Maintenance on site and confirmed functioning. Customer will monitor. Could not duplicate failure . Job complete

"Arrived on site for unit. Still not cooling properly. On arrival inspected unit and found freezer and fresh food compartment above average temps. Found that items in the freezer for only partially frozen. Found partial frost pattern as well as compressor running hot and pulling 1.7amps. Compressor is not running efficiently. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is functioning properly. Advised customer to give 48 hrs for temperature to stabilize. Job complete."

"Arrived onsite for unit becoming unresponsive during use. Customer stated she was using all the burners and the broiler for an extended period of time and the cooktop started beeping and stopped functioning. Ran test and found fan not running, running intermittently. Ordering Main control, module/cooling fan and oven temperature sensor . Ordering 2 hrs; ordrng 1 W10833885 (Oven sensor) and 1 2hr (2hr)"

Arrived onsite for failed bin. Arrived onsite for broken bin disrupting door closer. Replaced bin. Tested and unit is now functioning properly. Job complete

Arrived onsite for follow-up on previous visit. Replaced bin door. Ice bucket was full of ice. Inspected freezer door. Found no issues with gasket but did find some condensation on top of then freezer door gasket. Changed setting for mullion. Customer will monitor. Job complete

Arrived onsite to replace damaged right door. Replaced door. Unit is functioning properly. Job complete

"Arrived onsite and found unit operating with failed dripping connection from door joint ice maker supply tube. Used grease and fittings to restore function. Ran harvest and fill and observed unit is operating properly without leaking. All checks good. Unit operating as designed. Customer will monitor for continued proper operating. WP2198677, WP2300868"

"Arrived on site to inspect unit for unit not cleaning dishes. Upon closer inspection found pump not activating. Removed pump and motor found inside of pump degraded and no longer had integrity. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Ran 3 diagnostic cycles. Job complete. USED W11416362"

"Arrived on site to inspect unit for leaking underneath. Upon arrival customer stated unit typically leaks from front left side of door. Ran diagnostic cycle, while unit was running could tell left side of door was not sitting flush and closing properly and could audibly hear more on left side then right. Inspected left side of door found multiple screws loose and one screw out about a quarter of inch. Also found vent failed. Replaced vent. Tightened all screws, tested unit, unit is running as intended. Door is shutting completely. No leaks present at this time. Job complete. USED W11649995"

Arrived on site to inspect unit for controls not responding. Upon closer inspection found terminal melted. Will need to order harness and return. Rescheduled for 9/9 ; ordrng 1 W11568793 (Harness)

"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker and tested, unit is now running as designed, dispenser has no issues, no leaks detected job complete installed W11284458"

"Arrived on site to test unit for water leak, customer stated that some water drips from vent when she opens the door, tested unit found all components activating and unit is running as designed, explained to customer that thats the vent where steam comes out and sometimes develops droplets that come out when door is opened and thats normal, no leaks detected job complete no parts installed"

"Arrived on site to test unit for leaking water, customer stated that water is leaking from FC and water supply is shut off, tested unit found a sheet of is on the bottom of FC and drain frozen, inspected drain tube found it clogged, cleaned out tube and thawed out ice, water is now flowing properly, no leaks detected job complete no parts installed"

"Arrived on site for ice clumping. Found water leaking from fill tube to icemaker,adjusted icemaker and fill tube,ran water fill passed no leaks. No parts"

"Arrived on site to install unit for door not installed correctly. Found springs placed in incorrect location. Readjusted springs, tested unit, and got customer to confirm door is normal. Job complete. NO PARTS USED"

"JMC2427LL00 Arrived on site for stuck key error. Upon arrival, found unit to have stuck key error and proceeded to replace W11598159 console. After replacement, found console to be designed as an oven and started triggering and ACU communication error message. Ordering another W11598159 console. Office to reschedule ; ordrng 1 W11598159 (Console)"

"Arrived on site to replace previously diagnosed part. Replaced inner door liner assembly (W11617223) and tested unit, unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Verified gearcase has failed. Had break out wash plate. Had to cut out wash plate nut. Replaced gearcase(W11449840), wash plate(W10902814), suspension(W11396716), belt(W11239857), and pulley shield(W11409708). Unit is now working as designed. No leaks detected. Requesting extra pay for cutting out wash plate sleeve/nut. Job complete."

"Arrived on site for no ice. Checked temp in icemaker compartment 10? freezer at 5? no ice in icemaker mold,ran error test E5 removed icemaker housing found heater not installed on fill tube,replaced icemaker and heater,ran harvest test passed ran fill test passed. W11087201,w11658802"

"JGRP436HL05 Arrived on site for bottom panel warped. Upon arrival, pan broiler was warped due to improper installation. Proceeded to replace W11661576 pan broiler. Tested unit and now unit is functioning as designed."

"JF42NXFXDE02 Arrived on site for RC not cooling. Upon arrival, found Fc cooling but RC warm. RC fans running. Proceeded to expose compressor area and found loose connection to the stepper valve. Resecured connector and inspected all other connectors. Powered unit back on and now refrigerant is flowing to the evaporator (picture attached). Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"MDB4949SKZ0 Arrived on site for unit displaying F9E1. Upon arrival, entered diagnostics and found F9E1 error. Cleared code. Proceeded to run overall checkup and found water not draining properly. Proceeded to replace W11414944 drain hose. Tested unit and now unit is now functioning as designed. No water leaks detected at this time."

"WDF540PADM3 Arrived on site for unit top rack not washing. Upon arrival, found wash motor to be struggling to wash. Removed manifold and found no obstruction. Proceeded to replace W11025157 wash motor assy. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

WFES3030RS0 Arrived on site for front left burner not heating. Proceeded to replace W10857622 switch. Tested unit and now unit is functioning as designed.

"Arrived on site to test unit for off balance loads. Tested unit found suspension is in good shape. Customer stated he was washing a blanket and unit got thrown off balance and started moving the unit. All other loads have no issues. Stated to customer that unit will get easily thrown off balance with items that hold a lot of water. Advised to load the unit evenly so there is a counterbalance to each side. Also advised to keep the load sizes from 20-40% of the basket. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for gas smell. Customer stated they still smell gas through out the day even when unit has not been use. Used gas leak detector and found leak at the regulator where the supply hose connects. Verified with bubble solution. Found there is no putty or gas tape on the non compression side of the fitting. Removed supply hose and applied gas tape, connected hose and tested unit whileburner is on. Leak detector found no leaks and no bubbles appeared with the bubble solution. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to replace compressor. Found compressor running but run cap is bad. Replaced start device(WPW10197428) and run cap(WPW10350564). Compressor is now working as designed. Allowed frost pattern to form for 40mins and ideal frost pattern formed. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for LF and RF burners long ignition times. Adjusted burner heads as stated in service pointer. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for simmer flames too high. Adjusted to recommended height and unit now working as designed. No parts replaced at this time. No leaks detected. Job complete.

Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not responding. Replaced sump assembly(W11665769) and unit is now working as designed. No leaks detected at this time. Job complete.

Arrived on site test unit for loud noise. Found when diverter is engaged unit makes a loud horn sound. Found excessive soap build is causing suds to work its way into wash system and causing noise. Advised customer run clean wash cycles with vinegar to remove excessive soap build up. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to replace previously diagnosed parts. Found cold valve molex connection had female clips expanded not making contact with cold valve male pins. Used pick and tightened female pins on molex connection. Now making contact with valve as designed. Completed diagnostics with no issues. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site to replaced clutch . Found new gearcase bad . Ordering gearcase ,slider ,clutch ,as well as lower harness. Customer would like sooner return apt . Will talk to management in morning about return . No parts installed . ; ordrng 1 W11568984 (Lower harness) and 1 W11449841 (Gearcase)"

"Arrived on site for fresh food section warm . Found frost building up in freezer and clogging air channels. Lower right side fresh food gasket not sealing properly . Heated gasket and reshaped . Steamed out air Channels,evap heater and fan are working properly . No water leaks detected at time of service . No parts installed .job complete"

"Arrived on site ,replaced cam ,actuator,belt W10721967, W11239857, W11481722. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site with new door and wrap. Only wrap is damaged. Replaced door wrap. Verified operation. Call complete. W11367891

"Arrived on site for clicking noise. And gasket torn. Confirmed right side gasket torn again. Advised customer on door opening. Replaced gasket, found it was torn. Had a second. Replaced gasket. Used heat gun to form. Ran diagnostics and found deli damper was making clicking noise, replaced cover again. Verified operation. Call complete."

"Arrived on site with new bin, gasket and solenoid. Removed basket. Removed icemaker assembly. Replaced crushed/cubes solenoid. Replaced door gasket on right side of refrigerator. Installed new ice bucket.. call complete."

"Arrived on site to follow up on washer banging around and stuck on drain loop. Had maintenance head present during repair. I showed them how to cancel a drain loop to reset the unit. Once the drain stopped I checked the level and found it was barely off by a small fraction, which would not cause any banging issues. Maintenance showed me a video of the unit looking like it walked. I tested all hardware again, and found no issues with any suspension or basket / gearcase. Filled the unit with rugs and towels and balanced load. Soaked items and ran in drain in spin. No abnormal vibrations or issues present. Unit is balanced and not shaking in the slightest bit excessively. I replaced the control on the small possibility that it's causing the motor to overtorque instead of ramp. Blew out pressure hose. Unit working as designed. Parts used - W11603811."

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found that the unit could not draiin due to the disposal knockout plug being in place. I removed the plug and retested the unit. The unit is now operating as designed. No parts installed and no water leaks observed during service."

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. I found the lid. Lock light on even though the door was unlocked upon entry. I attempted to remove the locked display and could not remove it. I replaced the latch assembly And tested the unit. I found that the lid lock light was no longer on but the unit would not start anything. I replaced the strike and test the unit again. I found the same issue. I tilted the washer back and found water at the bottom of the tub. I ran the unit into diagnostics and found an F9 E1 error code. Ill check underneath the washer and did not find any broken wires. Ordering the control, lower harness, drain pump, and re-ordering the latch for repair. The office will need to contact the customer about a return date due to limited parts availability. W 11513250 and W11670519.; ordrng 1 W11670519 (Latch) and 1 W11643701 (Lower harness) and 1 W11399437 (Pump) and 1 W11725667 (Control)"

"Arrived on site for shaking and out of balance. Upon arrival,inspected unit. Found Basket was stuck behind rear panel. Found lot of holes on basket are plugged. Found agitator is loose. Ran automatic test cycle and all other components operate correctly. Need to replace wash plate and basket. Ordering basket, wash plate and tube. Office to reschedule ; ordrng 1 W11397111 (Washplate) and 1 W10836692 (Agitator) and 1 W11172199 (Basket)"

"Arrived on site to diagnose washer not progressing past fill and drain in cycle. Tested unit and found error code for Shifter Failure. Tested spin and agitate and got no response from unit. Examined under unit and found broken power wire going to actuator coming off the drain pump. I repaired this wire and also replaced the actuator and control due to a short. Retested and verified all items working as designed. Parts used - W11481722, W11603810."

Unit 8302. Arrived on site to diagnose washer constantly draining. Found unit stuck in drain loop. I was able to hold down cancel and cancel the drain. I pulled the console off and blew out the drain hose and found it unobstructed. Tested and found unit working properly. No parts needed. Repair completed.

"Arrived on site to preform previously diagnosed sealed system, verified that sealed system was needed, replaced evaporator plate, compressor, drier and access valve, vacuumed system down for 30 minutes, vacuum held good, charged system with 5.75oz of R134a, watched unit develop a sheet of ice, unit is now running as designed, no leaks detected job complete installed W11735041, W11506635, W10843121, WPW10218037"

"Arrived on site for a refrigerator that is still making chiming noises. Inspected unit and work area. The customer showed me a few videos of what was happening and it seemed like the unit was losing power for less than half a second before powering back on. I ran the unit into diagnostics and could not get the unit to fault on any diagnostic testing. I called Whirlpool Techline and spoke to Rob SR# 7739769439. He had me run through various checks through diagnostics and we could not get the unit to fail. he advised for me to check to see if the unit was plugged into a dedicated circuit, and I found the unit was tied to an outlet that had a gas range on it. He advised that that was going to be the issue completely as the refrigerator needs to be on a dedicated circuit. He advised that with the unit being on an outlet that has a gas range, there would be a shared voltage and white noise, causing issues with the control to drop voltage. He advised to make no repairs at this time and inform the customer that they will need to put their refrigerator on a dedicated circuit prior to any further repairs. I informed the customer of techlines findings. Call complete. No parts were installed."

"Arrived on site for knocking sound when filling. Upon arrival, ran diagnostics and there are not saved error codes. Ran a normal test cycle and unit fills, washes and drains correctly with no out of ordinary sounds coming from any of the lower components.. Ran 3 more normal cycles and a quick cycle and unit operates correctly. Found upper spray arm feels too loose and I believe is hitting underside of rack. Ordering spray arm and manifold. Office to reschedule ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)"

"Arrived on site for continued drying issues. Upon arrival, ran vent test with hose on and get a yellow light for poor for electric dryers. Removed hose and test now shows passing green. Test unit with both wet and dry towel on sensor and timed dry. Unit is operating as designed. Customer feels that it takes too long and towel should be hot within 1st couple of minutes. I let customer know it will take several even about 10 minutes to start noticing it dry. She allowed for unit to operate a few minutes longer and is now noticing the difference but says she still is not happy with unit. Contacted techline and spoke with Butch. Explained to tech what has been done. Unit is operating as designed. Job complete SR# 7739805435"

"Arrived on site to diagnose dishwasher not running and just blinking lights. I examined the unit and found the Normal cycle button just sits there and blinks nonstop. Customer can hit cancel and start a cycle but it will stop. Checked tech sheet and found this is an indication of a stuck key or control reading the console ribbon cable. Per tech sheet issue seems to be the control, however the ribbon cable is very crispy and borderline broken, so recommendation is we replace control and console. Ordering the correct parts since we were provided with the wrong M/S from warranty. Return visit set for 9/9. ; ordrng 1 WPW10285180 (Correct Control) and 1 WPW10459139 (Console)"

"Arrived on site for leaking water. Upon arrival,inspected unit and found tub base filled with water. Found inlet valve weeping. Need to replace inlet valve. Replaced valve W11684258. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for F2E0 error, tested unit found error code present, inspected all connections and could not find any loose connections, cycled power but error is still popping up, replaced console and tested, unit is now running as designed, job complete installed W11449292"

"Arrived on site to inspect wall oven tripping breaker. Upon further inspection, I removed the unit from the wall and gained access to the ground wire and disconnected the ground from the chassis. Placed the unit in diagnostics and found error code F6E4-UI/ACU status mismatched. Cleared the codes and attempted a burnout on Bale at 500 degrees. Approximately 3 minutes into burnout, the unit tripped the breaker. Cycled power and attempted burnout again and unit shut down and displayed F6E4 error code. Cycled power and removed and replaced both upper and lower ovens ACUs and performed another burnout on the upper oven. The burnout completed and then performed burnout for the lower oven and it too completed. Reconnected the ground wire and tested the upper and lower ovens and both are operating as designed. Notified the builder of the repairs and tests completed and that the 30amp breaker needs to be replaced with a 40amp breaker. Job completed. No one available to sign for receipt. W11448962, W11598200"

"Arrived on site to inspect dryer control panel not working. Upon further inspection, I found the unit control panel not responding and unit is plugged in. Opened the unit door and found the interior light not coming on. Tested voltage at the outlet and found none. I found the GFCI breaker tripped and the test light flashing (photo). Cycled power to the unit and retested voltage at the outlet and got 247V. Tested voltage at the terminal block and got 247V and it is wired correctly. Gained access to the control panel encoder and main control and found the diagnostics LED flashing as designed. When I checked the encoder harness at the main control, I found the molex connector not fulling plugged into the control. Once I had the connector fully plugged in, I tested the unit and it is operating as designed. No lint or water observed during service, job completed. No parts installed."

"Arrived on site to inspect cooktop burners not igniting properly. Upon further inspection, I tested all burners and found all burners taking too long to ignite and the back middle burner flame does not go all the way around the burner head. I adjusted all of the burner heads and found debris inside the back middle burner that was prohibiting the gas to travel around the head to ignite. I cleaned the burner head and adjusted it and adjusted all flame heights and retested and unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer I set it to timed cook as house is un occupied to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108and broil element w10856603"

On arrival verified complaint of unit leaking water in unit. Visual inspection found water coming from ice maker as it was twisted and stuck. Replaced ice maker and verified no further leaks and removed ice from inside unit. Job complete installed w11700250

On arrival verified complaint of unit still throwing f3e3 error. Verified code is in diag system. Code is for inlet thermistor open or shorted. Verified at j14 1-3 not open or shorted and at 74 degrees it was approx 47k ohms. Ran vent test with meter and got yellow with vent attached and green with it off. Ran cycle and when error popped up we had 151 temp and 9.8 k ohms sensor is not shorted nor open. Sensor is correct and still throwing error codes. Spoke to TL Joe 7739843683 was advised thermistor and control can cause it. As well as a bad vent which we had a yellow test earlier. Was advised to run it with no vent attached . Devised customer to run a cycle with vent disconnected. Cleared fault codes. If fault comes back with vent disconnected call for service. Job complete no parts installed

On arrival verified complaint of left front burner turning on then off and not cycling back on. Verified issue and replaced infinite switch. After testing unit it now functions correctly. Advised maintenance of burners cycling process. Job complete installed wpw10434452 infinite switch.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rail mullion and light module and tested the unit. I found the unit working and operating as designed. Call complete. W11455378 and W11470191.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced one door stud and screw and was able to reattach the handle to the door. I tested the unit and the unit is working and operating as designed. Call complete. W10826179 and W11157086.

"Arrived on site to inspect wine cooler door damage. Upon further inspection, I found a small dent on the left side of the outer door trim (photo). I went to replace the door and found the part sent with me was the incorrect part. I am ordering the correct door assembly and scheduled return service for 09/10/24. No water leaks observed during service. No parts installed.; ordrng 1 W11684718 (Right hinged door)"

"Arrived on site for not operating. Upon arrival,ran diagnostics and get error code F7-E4 basket re-engagement failure. Test unit and confirm basket is not spinning. Raised unit to inspect lower components. Found slider has failed. Also found lid not latching correctly. Found lid has failed and has cracks at hinges. Ordering Lid, hinges, and slider. Office to reschedule ; ordrng 1 W11551369 (Left hinge) and 1 W11551376 (Right hinge) and 1 W11404468 (Lid) and 1 W10734521 (Slider)"

"Arrived on site to inspect venthood noise. Upon further inspection, I tested the unit and found the blower motor is locked up and is making a humming noise. I removed and replaced the blower assembly and retested and unit is operating as designed. Job completed. W11106377"

On arrival verified complaint of unit not beeping when preheated. Customer states unit beeps when setting buttons but not at preheat. Confirmed complaint. Replaced panel and ran 200 preheat and confirmed unit beeps when preheated. Job complete installed w11600651

"Arrived on site to inspect unit for not drying clothes and ending cycle early. Upon closer inspection found control failed. Replaced control, Tested unit, unit is running as intended. Informed customer all modes besides timed dry rely on wet clothes passing sensors in front of unit or it will begin cooling down cycle if it thinks unit is done drying the front portion of clothes while rear side may still be wet. Job complete. USED W11733951"

Unit 108 Arrived on site to inspect unit for error. Ode f9e1. Upon closer inspection found unit not getting power. Informed custom to have power issue addressed job complete. No parts used

"Arrived on site to inspect unit for no power and door being locked after cleaning cycle. Upon closer inspection found panel shorted and no longer functional, replaced console. Found control not sending proper voltage to panel, replaced control, when testing unit wires on rear near blower guard shorted. Replaced harness, tested unit, unit reached 350 with no issues. Job complete. USED W11245671 W11600370 W11261167"

"Arrived on site to inspect unit for error code f8e4. Upon, closer inspection found soap scum and small amount of water on float switch. Cleaned and dried float off. Unit still throwing code. Replaced float switch, tested unit, unit is running as intended. No leaks present at this time. Found excessive amounts of suds at end of test cycle. Found customer using pods. Informed customer switching soap would help cut down on excessive bubbles and suds spilling to float switch. Job complete. USED W11545764"

"Arrived onsite for refrigerator with no power. On inspection found the unit had no power. Tested the power cable and it was 125 vac. Found that the power switch did not have power leaving the switch. Tested the switch and the N side had continuity to it, Ordering a switch. The customer complaint was there was no lights in the unit. On further inspection the left door switch arm broke. Ordering the screws and the washer to rebuild the switch arm. No parts installed during service. ; ordrng 1 WP8533980 (Screw) and 1 W11227370 (Screw) and 1 W11189635 (Screw) and 1 WP8281164 (Screw) and 1 WP2316859 (Bushing) and 1 WP2006346 (Washer)"

"Arrived onsite for unit not draining. Found unit filled to the top with water. Customer tried running a clean cycle and unit failed. Manually drained water out. Inspected and found lower wire harness broken and had been spliced several times by previous repair company. Replaced whole harness. Also adjusted legs for better clearance. Tested and unit is now functioning properly. Advised customer on proper load size, load should not exceed last hole punch out in the basket, which is slightly above the halfway point.Job complete. Used w11700916"

"Arrived on site for a range tripping the breaker. Checked the polarity its was correct neutral and ground (.015) L1 and neutral (121.4) L2 and neutral (121.5) L1 and L2 (244). Replaced part#s w11696067, w11182108, and w10856603 tested .Preheated broil to 500 then when temperature hit 500 I switched it to bake at 500 . Breaker didnt trip products as its designed"

Arrived on-site for oven door closing correctly. On inspection found that the right side of the unit frame is bent from the unit be dropped. The door will not close all the way and hot air escape from the gap. It is Hard to Maintain the heat with the air gap. All the customer cakes are lopsided to the right when she bakes. Called and talked to WP tech line and sent pictures of the damage to them. Sr7739845754. No parts installed during service.

"WRS555SIHZ06 Arrived to inspect cooling issue. The customer advised there were temperature fluctuations and no ice. They specified ice cream was soft to runny. The FC was 24 and RC 41. The evaporator had visible frost at the lower intake area, but overall airflow was not affected enough to stop cooling. Inspection of the evaporator revealed frost only from the capillary tube entry into the chamber, through the first several rungs of the bottom of the evaporator, being the lower side entry point from the down tube portion. This denoted the likelihood of a severe mis-charge or loss of refrigerant. I found the high side discharge at the compressor leaking and was able to correct. I vacuumed and tested and the issue was resolved. Charging the unit showed normal operation restored. No leaks observed during service."

"Arrived onsite for oven clock not working. On inspection found that when the oven is at temperature and the door is opened it makes the display go out. The unit as to be rebooted when it happens. Installed a new UI and now the oven can be opened and the display does not wig out to the heat. Heated oven to 350? and open the door several times trying to make the display go blank, never happened during service. The oven is operating as design. W11600370"

Arrived onsite for compactor not working correctly. On inspection found that the door will not open every time you step on the peddle. I pulled the door off and I re sprung the spring on the unit. I then pulled the 2 screws fc the rubber piece that covers the kick plate and reinstalled the pedal. Now the door opens every time you step on it. No parts installed during service.

Arrived onsite for MW not working correctly. On inspection the grill come on when using the grill feature but was not coming on when the air fry was selected. Called WP Tech line and found that the air fry cycle the grill on and off during cooking. Customer had me ask about the paint not matching on the scratches in the cavity of the unit. The MW is operating as design and no parts were installed during service.Sr7739841723

"Arrived on site for a range tripping the breaker. Upon arrival found the breaker had been flipped. Replaced part#s w11696067 , w11182108, and w10856603 per Whirlpool. Checked the polarity its correct Neutral and ground (008.0)L1 Neutral (124.2) L2 Neutral (125.) L1L2 (249). Tested broil element to 500 then to bake . Breaker tripped when switched to bake went out to flip breaker but breaker wouldnt stay on recommend client to wait for the temperature to drop before trying to flip again . Explained to client on how to run the range to keep from tripping breaker."

Arrived on site for range tripping the breaker. Replaced part#w11594188 control preheated broil element to 500 then went back to bake element preheated to 500 product works as designed. Polarity is correct L1L2(245) L1 neutral (122.3) L2 neutral (122.5) ground to neutral 0.0. Instructed customer on how to preheat oven for the next month or so to train breaker to handle amp draw change. Call complete

"Arrived on site to install part#s w10734521,w11393685 ,and w10915701 . After installing parts ran a diagnostic product works as its designed no water leaks from water supply."

"JJW3430LL01 Arrived to inspect heating issue. I found the unit would reach 377 and claim preheat. The unit cooled to 305 and then heated to 339. I induced an offset and found it nearing the correct temperature. I verified the sensor match the service mode temperature reading and ruled that out. During inspection, I found the two left modifier buttons were not fully illuminated and both were dark at the upper right corners, requiring UI replacement. The left door has lift during close and will need to be addressed upon return. Office to order part and contact the customer to arrange return service. ; ordrng 1 W11598138 (UI) and 1 CNotes (Schedule with 422184, tech GC)"

Arrived on site to inspect refrigerator not making ice. Upon further inspection tested the ice maker. The ice maker is calling for water and I can hear the valve energizing but no water coming in. I found that the inlet tube is frozen from a weeping valve. I replaced the valve and defrosted the frozen inlet tube. I retested the ice maker and the unit is operating as designed. No water leaks observed during service. W11455388

"Arrived on site for no ice. Found ice slab stuck on evaporator plate,removed grid cutter and dispenser,placed ice slab in container,found calcium build up on plate,sanded plate down to remove build up,reinstalled dispenser ran diagnostics water flowered over evaporator plate,let plate get cold,placed ice slab on plate and let it run,ran hot gas valve ice slab slid down to grid cutter."

"Arrived on site to test unit for lid not latching. Upon arrival customer stated unit should still be in warranty. Updated m/s, shows unit is still in warranty. Customer stated unit will make a really loud grinding noise during every cycle. Unit was uninstalled and not hooked up to water supply and drain. Inspected unit, found valve has been damaged, lid lock actuating but not latching, cam shows evidence of grinding. Will need to order all parts pertaining to that issue. Ordering parts, no parts installed, rescheduled for 09/09. Customer would like an appointment after 1:30PM.; ordrng 1 W11627413 (Control) and 1 W11513255 (Valve) and 1 W11643701 (Main harness) and 1 W10902814 (Washplate) and 1 W11396716 (Suspension) and 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift actuator)"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 used 4 w11632139"

"Arrived on site for a refrigerator not dispensing water. Diagnostics showed both water valves work as designed. Water lines were not plugged after unplugging line to water reservoir noticed the water reservoir had frozen over but temps in fc and rc were 39/-5. ordering part# w10801011 reservoir, w11087463 damper, WPW10384183 thermistors(2x).rescheduled customer for 09/09/24; ordrng 1 W10801011 (Water reservoir) and 1 w10801011 (Res) and 1 w11087463 (Damper) and 2 WPW10384183 (Thermistor)s"

"Arrived on site. Replaced defective fresh food door checked door seal good. Lw11258450,w11223753"

Arrived onsite for IM leaking water. On inspection I pulled the unit out and gain access to the drain pump. I turn unit on and let drain a couple of times and found no leaks. I pulled the drain pump out and there was water marks under the drain and on both sides. The evidence showed that the drain pump had leaked sometime in the past. Installed a new drain pump and turn unit back on. It drain 3 times and still no leak but it did make a ice slab during testing. The Ice Machine is operating as design and no water leak was detected during service. W11539855

Arrived on site for surface light no coming on . Found control triac burned out . Replaced control W11544455. Replaced build with OEM bulb customer had on hand . Light is functioning now . No other issues found . Job complete

Arrived on site for oven light not turning off and oven not heating . After running some diagnostics test on control and door switch . Found one of the wires on switch was not properly inserted into door switch molex . Reinstalled connection . Light is responding properly . Unit is now heating . No parts installed. No gas leaks detected at time of service . Job complete

"Arrived on site for a dishwasher that is not powering on. Inspected unit and work area. I did confirm the customers complaint and found the control panel completely dead. I checked voltage to the terminal block and found proper voltage and polarity. I checked incoming voltage to the control and found proper voltage, but the control would not illuminate. I replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11637581."

Arrived on site to install previously order part. Installed hub assembly. I retested the unit and the unit is now operating as designed. No water leaks observed during service. W10528947

WTW4816FW3 Arrived on site to replace previously ordered part. Proceeded to replace WP3951744 agitator. Tested unit and now unit is functioning as designed. No water leaks detected at this time.