We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Tyler L
Job Details: 05/23/2022
"Arrived on site for complaints of oven light staying on all the time. Found bottom oven not making good contact with door switch. Made an adjustment on the bumper and now good contact is being made. Light turning on when doors open, and going off right away when closed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Del Valle, TX 78617
Tyler L
Job Details: 05/23/2022
"Arrived on site for complaints of no power. Found proper voltage at the wall and block. Found unit not starting on any cycle. Installed new push start switch, timer, and door switch and found no change. Double checked voltage and now L1 is reading 40vac. The outlet is spreading, causing contact to be made and broken.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Austin, TX 78745
Tyler L
Job Details: 05/23/2022
"Arrived on site for complaints of burners not working correctly. Found some of the burners not sitting correctly. Adjusted and tested. All burners are working. Advised customer to always make sure the burner caps are sitting correctly.
We serviced a
LG REFRIGERATOR
Model LMXS30796D/00
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/23/2022
Arrived On site for refrigerator needing previously diagnosed old system repair. Upon arrival confirm complaint and found compressor not pumping in the refrigerator and I was able to cover 4.75 ounces of refrigerant. I then installed compressor UV dryer and access port and then reassembled and reprogram the control board and put a vacuum on the unit and found no signs of leaking. Then recharge system at 4.75 ounces of refrigerant and allowed unit to run and found pressure stabilizer zero and 150 with no signs of leaks. Inform customer to give unit 24 hours to cool. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAU0
Near Sunset Valley, TX 78745
Kevin
Job Details: 05/23/2022
Arrived on site and inspected washer and found no saved error codes. Unstacked dryer and call techline per their recommendation confirmed detergent dispenser motor is good. Also confirmed it is getting the correct voltage on C00. Confirmed plunger on detergent reservoir is working properly. Her tech line loading go is operating properly
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS2
Near Killeen, TX 76549
Tyler
Job Details: 05/23/2022
"Arrived on site for dishwasher not dispensing soap correctly and smoking. Upon arrival confirmed issue. After further testing I found dispenser functioning as designed and cause of smoke build up and soap issue was due to water cutoff being turned off not allowing water into unit and unit to over heat. I then found after restoring water to u it that uni5 could fill, circulate wate, dissolve soap and drain as designed with no signs of leaks or failures. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/23/2022
Arrived on site for a refrigerator that is not making ice or dispensing water. Inspected unit and work area. Found water dispensing from the water dispenser but the flow was very low. Check the icemaker and found that it is been turned off. I asked the customer if they had recently turned that off and they had advised that they did not know that it was turned off at all. Advise the customer that the shut off arm was in the office position and that could be the reason why the icemaker was not working. I did jump the icemaker and found the unit harvested and filled as designed. Advise the customer to replace the air filter and the unit is working as designed. Call complete.
We serviced a
SAMSUNG DRYER
Model DV45H700EW/A2
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/23/2022
"Arrived on site for dryer not heating. Inspected unit and work area. Tested operation to ver failure. Mead incoming voltage and found correct. Disassembled unit and measured resistance on fuses and element. Found opened element.
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/23/2022
Arrived on site for a washing machine that has no power. Inspected unit and work area. The customer advised that she did not know when exactly the unit powered itself off but it appeared to be towards the end of the cycle as the unit had finished draining. Check the control and found an arc mark inside of the control area. Checked my loads and found the drain pump out of range causing the short. Replaced both the drain pump and the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/23/2022
Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found all components working except the icemaker error codes flashing and E5 indicating timed icemaking for a bad thermistor. Found the unit was unlevel and leaning to the back right corner of the refrigerator. I did change out the icemaker but did advise the customer that the unit does need to be level in order to function properly when making ice due to water overflowing and spilling out of the icemaker mold. The customer is going to level out the refrigerator and the unit is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/23/2022
Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit was going off balance no matter what she did with the machine and even if she was running new clothes. Jessica suspension and found the basket bouncing up and down when I initially pushed in. Replace the suspension and tested the unit. The unit ran as designed. Advise the customer to keep an eye on the unit call back if any other issues process. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WEC530H0DS0
Near Wimberley, TX 78676
Andrey
Job Details: 05/23/2022
"Arrived on site to replace previously diagnosed control, verified that the control board was need, pre formed factory reset on board unit still exhibiting error, replaced control board, pre heated unit to 350, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Meadowlakes, TX 78654
Lou
Job Details: 05/23/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit has been making a helicopter noise since they got it installed. I placed the unit in diagnostics and tested the damper and when it came on, the customer identified the noise and said it gets louder. I disassembled the RC section and removed and replaced the damper and retested. Unit is operating as designed. Reassembled the unit and retested again and the unit continues to operate as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Austin, TX 78727
Justin
Job Details: 05/23/2022
Arrived on site for a microwave with no power. I tested the unit and found it completely unresponsive. I checked voltage at the wall and found it good. I then gained access to the inside and ohmd out the fuse. I found it bad. I used my resettable mini breaker to test the HV system. I found it good. I installed the new fuse and then tested the unit with a MW safe cup of water again. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site to install previously diagnosed parts. Installed all parts and tested, unit is now operating as designed. No water leaks observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78750
Justin
Job Details: 05/23/2022
Arrived on site for a dishwasher with upper rack problems. Upon further inspection I found the adjusters broken. I installed the new adjusters and tested the unit. The unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/23/2022
Arrived on site for washer not cleaning well and loud during spin cycle. Inspected unit and work area. Found play between tub and basket. Performed diagnostics mode and monitored test cycle. Found basket banging around in tub when spinning. Found wash basket and rear tub would need to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSB26C6MDM00
Near Austin, TX 78750
Justin
Job Details: 05/23/2022
Arrived on site to install previously diagnosed parts. I installed the drawers and the unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Marble Falls, TX 78654
Lou
Job Details: 05/23/2022
"Arrived on site to inspect dishwasher leaving dishes white and sticky. Upon further inspection, the customer advised that they have rain water system (similar to a water softener system) and are using pods for detergent. I found the element with old powder detergent baked on it and a large amount of detergent residue in the tub. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I recommended that the customer switch detergents and use a dishwasher cleaner for the unit. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Marble Falls, TX 78654
Lou
Job Details: 05/23/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light completely out and the RC lights dim. I removed and replaced the FC module (W10695459) from my van stock and tested the lights. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Killeen, TX 76543
Tyler
Job Details: 05/23/2022
Arrived on site for washer not advancing past wash cycle. Upon arrival conf8rmed complaint and found no errors in diagnostics. I then found the unit had a failing actuator not allowing proper transitions between agitation and spin. After replacing actuator and reseting unit I then ran a normal quick wash cycle and found unit fully cycling as designed with no leaks. Call complete (M12TVT0APL1)
We serviced a
GE REFRIGERATOR
Model GCE06GGHBWW
Near Austin, TX 78726
Justin
Job Details: 05/23/2022
"Arrived on site for a mini fridge leaking water. Upon arrival the customer stated that the unit was dripping water from the top. I found the unit stored in the garage, and the unit was not rated for the heat. I found the drip pan full of water, and informed the customer that due to the high temps the unit may sweat and thaw more than usual. This is allowing the drip tray to fill abnormally fast and create the drip. I showed the customer how the drip tray is removed, and advised them on checking it regularly. I found the unit itself as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Cedar Park, TX 78613
Justin
Job Details: 05/23/2022
"Arrived on site for a refrigerator not cooling in both sections. Upon arrival the customer stated that the unit had not been making any noises but was on, and that they had not tried cycling the power. Upon further inspection I found the UI had two dashes on the display. Per the user care guide this indicates the unit is off, which turns all cooling off. I showed the customer where it says this in the user manual. I turned the unit back on and waited for it to begin cooling. I found the unit cooling and getting a good frost pattern. The unit is working as designed.
We serviced a
LG WASHER
Model WM2277HS
Near Cedar Park, TX 78613
Justin
Job Details: 05/23/2022
Arrived on site for a washing machine with the unit smoking and the gasket ripping after the prior service. Upon arrival the customer showed me how there were pieces of rubber inside of the unit. Upon further inspection I found the metal tub extremely loose and moving freely. This was allowing the tub to dip and rub against the gasket when spinning. I gained access to the motor bolt and found it tight/secure. This indicates the tub separating from the spin assembly. I advised the customer to reach out to LG.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Wimberley, TX 78676
Andrey
Job Details: 05/23/2022
"Arrived on site to test unit for no lights, tested unit FC light and RC top lights not working, noticed that unit had all new led lights so the previous LED light issues did not apply, customer stated that lights stopped working after last technician worked on it, removed RC top cover and found LED harness was disconnected, connected harness and all lights returned to normal, unit is now running as designed, no leaks detected job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REM0
Near Wimberley, TX 78676
Andrey
Job Details: 05/23/2022
"Arrived on site to replace previously diagnosed control and wash motor, replaced parts, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Wimberley, TX 78676
Andrey
Job Details: 05/23/2022
"Arrived on site to replace previously diagnosed cover, replaced cover,
We serviced a
GE WASHER
Model GTWN4250M1WS
Near Belton, TX 76513
Cliff
Job Details: 05/23/2022
Arrived on site to diagnose a washer that is not spinning properly. Found transmission has failed in unit. Homeowner is replacing washer.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Harker Heights, TX 76548
Cliff
Job Details: 05/23/2022
Arrived on site to replace previously ordered parts for washer. Replaced ui and tested unit. Found all is functioning properly at this time. Unit was not hooked up to water at time of service.
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Harker Heights, TX 76548
Cliff
Job Details: 05/23/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model RCC3024RB01
Near Harker Heights, TX 76548
Cliff
Job Details: 05/23/2022
Arrived on site to diagnose a cooktop with a burner not working. Found lf element failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID RANGE
Model KFGC500JSS01
Near Georgetown, TX 78633
Cliff
Job Details: 05/23/2022
Arrived on site to diagnose a range that is making unusual noise. Found convection element sitting too close to fan blade. Made necessary adjustments to element bracket to move it away from blade. All is working properly at this time and no abnormal noises are present.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrey
Job Details: 05/23/2022
"Arrived on site to replace previously diagnosed suspensions, replaced suspensions and shift actuator and capacitor as precautionary, ran a full heavy duty cycle, cycle completed and clothes is now completely spun out, unit is now running as designed job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78702
Matthew
Job Details: 05/23/2022
"Arrived onsite for dishwasher leaking water. Customer stated the unit was leaking and created a puddle on the rear of the unit. Upon arrival tested unit. Let unit run through 2 cycles, watching valve, hoses, drain, and sump. Could not duplicate the issue. Customer showed a picture of behind the unit when it happened. Had unit pulled out while testing, showed customer unit was completely dry. Customer will monitor. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78701
Matthew
Job Details: 05/23/2022
Arrived onsite for washer not draining properly. On arrival tub was full of water. Removed water and tested. Could hear drain pump energize. Accessed drain compartment and found debris clogging line. Removed debris and found socks causing the clog. Removed items and tested. Unit is now functioning properly. Recommended customer use laundry bags to prevent small items from getting pulled through.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Luis
Job Details: 05/23/2022
"Arrived on site. Installed correct icemaker,powered unit on icemaker ran through a cycle and filled with water. ; used 1 W11565638 ( Icemaker) from stock"
We serviced a
KITCHENAID WINE COOLER
Model KUBL214KSB00
Near Austin, TX 78735
Luis
Job Details: 05/23/2022
"Arrived on site for unit not powering on. Found light switch stuck in closed position,preventing ui functions,removed kickplate,adjusted switch housing,reinstalled kickplate. Tested ui operation good powered unit on from ui."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78704
Luis
Job Details: 05/23/2022
"Arrived on site for no ice. Found little amount of ice made,ran diagnostics,optics passed,ice box fan running good,no errors on icemaker,ran harvest test passed ran fill test passed. Lowered freezer temp,switched ui to fast ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/23/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and rack wheels. I then had to uninstall the wash pump motor to reconnect the diverter connector and reinstall the pump. Test of the unit and the unit is working as designed with no leaks present. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodway, TX 76712
Jonathan M
Job Details: 05/23/2022
"Arrived on site for a washing machine that is still flashing an F2 E2 (HMI disconnected) error code. The customer advised that after the previous visit, the unit had acted up for a few days. He then advised that he unplugged it for several days and the unit has been working since. I called whirlpool Techline and spoke to Andrew SR# 7733712892. He advised that because the issue is so intermittent, the issue would have to be with their electrical supply having intermittent issues with grounding or polarity. Advise that since this is happened to two units in a row, theres no way that the issue Hass to be with the unit. He advised to help me tell the customer to use an extension cord for another outlet for a little while and see if the issue persists before any further service will be done. I spoke to PR for further advisement on the repair. Was told to adhere to tech lines request from the customer due to this ongoing problem. Advised the customer of Techlines findings and the customer will call back if their issues persist after switching plugs. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Cliff
Job Details: 05/23/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waco, TX 76705
Jonathan M
Job Details: 05/23/2022
Arrived on site for a dishwasher that is not washing dishes well and has water at the bottom of her water pump when the cycle is completed. Inspected unit and work area.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Lago Vista, TX 78645
Gerry C
Job Details: 05/23/2022
Arrived to perform SP W11540964 - Special Project S17304. I moved and replaced the heater assembly and tested per mfg instructions. The unit operated as designed and no leaks were observed during service.
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Leander, TX 78645
Gerry C
Job Details: 05/23/2022
"Arrived to inspect stuck key error. I verified the issue and removed and replaced the UI assembly. During replacement, I found the connector lock for the main control had been broken and even though would not contribute to the key press issue, I elected to replace it to prevent further failure potential due to loss of main to UI communications. The unit required the five plugging cycling to clear factory wifi settings and I replaced the controls one at a time, after the reset for the UI. Operational test good, steam dryer and in leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Jonestown, TX 78645
Gerry C
Job Details: 05/23/2022
"Arrived to inspect burner ignition issue. I found the right front compound burner would not ignite as designed. I adjusted the igniter and burner cup assembly and the unit then worked without fail and immediately, every time tested. I verified all other burners worked as designed. No gas leaks detected during service. Operational test good."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Kingsland, TX 78639
Lou
Job Details: 05/23/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, I found water on the floor at the front lower left corner of the unit. Customer had just finished a load of wash prior to my arrival. I found water streaks coming from the dispenser area and going down past the door hinge and running under the door down to the floor. I removed the dispenser drawer and found water puddled at the opening of the dispenser. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Per service pointer #W11481731, the dispenser needs to be replaced due to it leaking. . I removed and replaced the dispenser assembly and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near Georgetown, TX 78628
Lou
Job Details: 05/23/2022
"Arrived on site to inspect microwave flickering and sparking. Upon further inspection, the customer advised there was what appeared to be a fire in the upper right corner of the unit. I plugged the unit in and tested and found the diode arcing. I removed the vents and found the diode shorted.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/23/2022
"Arrived on site for dryer tearing clothes. Inspected unit and work area. Found bulkhead damage and caused from defect in drum. Removed bulkhead, shaft, nut, repair kit and drum, installed new. Assembled unit and tested operation. All tested good. Job completed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/23/2022
Arrived on site for oven over heating. Inspected unit and work area. Performed temperature test on bake mode at 350?. Recorded first 3 cycles and found average temperature at 356?. Calibrated unit -10?. Spoke with customer on calibration and user care guide. Unit is operating as designed. Job completed
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Harker Heights, TX 76548
Tyler
Job Details: 05/23/2022
Arrived on site for dryer with broken door catch. Upon arrival confirmed complaint. After further inspection I found door strike still intact but ctArch was broken.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TP0
Near Moody, TX 76557
Tyler
Job Details: 05/23/2022
Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue. Found bucket full of ice and auger motor working as designed. Found bent teeth in bucket causing the ice jam. Replaced bucket and informed customer to give unit 24hrs to fill bucket back up. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near New Braunfels, TX 78130
Andrew
Job Details: 05/23/2022
"Arrived on site to replaced bottom panel for being dented. Replaced panel, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Andrew
Job Details: 05/23/2022
"Arrived on site to test unit for insulation constantly popping out. Found door hinge was loose and catching insulation. Secured left side door hinge, tested unit, unit now working as designed. Hinges were not bent or damaged. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Cedar Park, TX 78613
Justin
Job Details: 05/23/2022
"Arrived on site for a refrigerator with the ice maker not working. I checked temps and found the FC at 3?F, the RC at 39?F, and the IB at 48?F. I put the unit into diagnostics mode and found the IB fan ran as designed and the ice level sensor good. I found stored error code E2 for IM lost position. I then tried to run an IM harvest and found it would not harvest. I then ran a IM fill and found it ran through as designed. This indicates a faulty IM. I installed a new IM and then tested the unit. The IM is now running as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Hutto, TX 78634
Wesley
Job Details: 05/23/2022
Arrived onsite and installed the burner head. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Round Rock, TX 78665
Wesley
Job Details: 05/23/2022
Arrived onsite and repaired unit for shaking during spin and found unit had not been leveled to the floor. Also tested ability to drain well. Provided customer instruct on function and design. All checks good.
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site to install previously diagnosed parts. Installed all parts and unit is now locking as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site to install previously diagnosed parts. Installed new control and tested, unit is now operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C7XYY04
Near Austin, TX 78722
Matthew
Job Details: 05/23/2022
Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. And found unit warm in both compartments. Removed panels to inspect evaporators. Freezer evaporator had no frost pattern. Fridge evaporator had hissing sounds. Inspected corroded lines and could hear hissing coming from lines at cabinet. Called tech line for assistance. Tech forwarded info for review. Whirlpool will contact customer with in 72 hrs. Provided customer with SR # and customer service number.SR#7733717335.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit was making noises. I heard noises when compressor came on and found evaporator vibrating on the floor because refrigerator was not leveled properly. I then leveled unit and as I was leaving the noise went away. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site for refrigerator, inspected unit and work area. Found ice container broken. I also tested icemaker just to make sure unit is operating as designed. I replaced old parts with the new ones. Tested and unit is now operating as designed. No water leaks detected during service, job completed."
We serviced a
GE MICROWAVE
Model JVM6172SK2SS
Near Cedar Park, TX 78613
Vincent
Job Details: 05/23/2022
Arrived on site to install previously diagnosed parts. Removed microwave from wall and disassembled to install new vent hood fan. Reassembled unit and mounted back on and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78758
Matthew
Job Details: 05/23/2022
Arrived onsite for dishwasher not draining. Upon arrival tested unit and found knockout still intact. Removed and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
"Arrived on site for icemaker not making ice . Found tray had overfilled and stuck up sided down . Replaced icemaker . Ran harvest and fill test ,bin switch and door switch tests . All checked out normal. No water leaks detected at time of service . Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
"Arrived on site for surface light on OTR microwave. Found keypad responsive . Light bulb was burned out . Replaced bulb . No other issues found .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78130
Andrew
Job Details: 05/23/2022
"Arrived on site to test unit for not draining. Found drain pump receiving proper voltage but was seized also found drain hoses were clogged in various spots. Replaced pump and hoses, tested unit, unit now working as designed. Advised customer to throw left over food in trash before putting dishes in dishwasher. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Canyon Lake, TX 78130
Andrew
Job Details: 05/23/2022
"Arrived on site to replace previous diagnosed control. Verified control was need and replaced control. Tested unit, unit is now working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Lago Vista, TX 78645
Gerry C
Job Details: 05/23/2022
Arrived to inspect noise from bottom of unit. I found one of the sound deadening shields was torn free and one was missing and require replacement. Office to order parts and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11573704 (Shield) and 1 W11573700 (Shield)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Austin, TX 78746
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for unit not giving F7E2 found unit not gettting water. Replaced control board and unit started to get water then stopped. Ordering new fill valve. Office to reschedule ; ordrng 1 W11434044 (Fill valve)
We serviced a
WHIRLPOOL DISHWASHER
Model IUD7070DS3
Near Austin, TX 78751
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for not washing. Customer did not have the receipt with the model number. Spoke with Erika and they are still waiting for whirlpool to see if it covered or not.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78705
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for unit not having power. Test unit and found correct voltage coming in and terminal block connected correctly. Found control board getting power but not responding. Order new control board office to reschedule ; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78748
Luis
Job Details: 05/23/2022
"Arrived on site. Installed bins,replaced freezer door after installation and protective film removal found stainless steel finish on new door with a matte finish not shiny like previous door or fresh food door. Ordering another freezer door. ; ordrng 1 W11551458 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUR50X24HZ00
Near Round Rock, TX 78681
Wesley
Job Details: 05/23/2022
Arrived onsite and found unit not cooling. Found absolute no cool with no frost pattern and compressor running. Advised customer on findings. Advised customer on sealed system repair being needed. Ordering compressor and dye drier and access valve ; ordrng 1 4344775 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QE6A
Near Round Rock, TX 78681
Wesley
Job Details: 05/23/2022
Arrived onsite and found unit would not dispense or make ice. Found no voltage being sent to inlet solenoid when water is called for.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Round Rock, TX 78681
Wesley
Job Details: 05/23/2022
Arrived onsite and found unit right front burner head intermittently igniting due to Berber head deformity. Ordering burner head to repair. ; ordrng 1 W11435630 (Burner head)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
"Arrived on site for washer not completing cycle . Ran diagnostics, no error codes . Unit completed test wash . Put a mid size load in . Ran quick wash with low spin and completed . Ran quick and drain and spin on high spin unit shut down during spin and just sat there . Unit was bouncing around before hand . Ordering shocks and stator and rotor . Will have control on hand if needed . No water leaks detected at time of service, call to set return ; ordrng 4 W11117022 (Shocks)s"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Austin, TX 78749
Kevin
Job Details: 05/23/2022
"Arrived on site and found saved error codes F7E1, F7E6, found capacitor is dangling and shield was never present. Washer is still technically under the original manufacturer warranty and can be repaired. Customer may wish to return the washer to the reseller. When parts arrive contact customer first to see if washer is still in the home; ordrng 1 W11550891 (Agitator) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W11409708 (Shield) and 1 W11481722 (Actuator) and 1 W11590868 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXPA3
Near Marble Falls, TX 78654
Kimo
Job Details: 05/23/2022
Arrived onsite for dishwasher not filling with water. Upon arrival I put unit into diagnostics and ran cycle to find that the water valve would not activate. I skipped forward in the cycle and found that the wash motor came on and the drain pump and dispenser doth work to which pointed me to the water inlet valve. I am now ordering the control and returning with Sump&motor; ordrng 1 W10473198 (CNTRL-ELEC)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Liberty Hill, TX 78642
Kimo
Job Details: 05/23/2022
"Arrived onsite for refrigerator not dispensing water. Upon inspection I found good water pressure at the wall. I tested the water inlet valve and found that it was him weakly. I replaced the valve and tested unit and found that the water flow improved but not by much. I will need to return with.Dual Valve, filter head and reservoir. Reschedule for 05/27/22; schdld next appmnt for 5/27 FRI !"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Bastrop, TX 78602
Joe Z
Job Details: 05/23/2022
"Arrived onsite for unit not making ice. Upon arrival unit was on. Checked compressor amp draw and got 2.75 amp. There is no cooling on evaporator. Talked to CS for assistance. Checked condenser fan and condenser is operating, checked pump and motor and all is good.just not getting refrigerant to evaporator. CS recommended sealed system repair. Need to order compressor, evaporator, non UV dryer, and access valve. Need AUTHO. Office to reschedule ; ordrng 1 NeedAutho (Need Autho) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non UV dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78754
Joe Z
Job Details: 05/23/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival,during disassembly found bottom of inner basket is broken as well as drain filter. Ordering inner basket, drain filter and screw, and drain pump just in case.(drain pump contained lots of broken plastic from inner basket. Bringing back previously ordered parts as well. Office to reschedule.; ordrng 1 W11172199 (Inner basket) and 1 WPW10215093 (Drain filter) and 1 WP8533928 (Filter Screw) and 1 W10919003 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78748
Tyler L
Job Details: 05/23/2022
"Arrived on site for complaints of loud screeching noise. Found oil in the geargase. Will need to replace the geargase, cam, and belt. Started the repair, and found the bolt holding in the agitator is stripped. Will need bolt and agitator to complete repair. Office to reschedule.; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator)"
We serviced a
WHIRLPOOL RANGE
Model RF374PXGZ1
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/23/2022
Arrived on site for rains not allowing oven to turn on or the front left her back right burners to work properly. Upon arrival confirm complaint after further inspection found the unit had to failing infinite switches to the front left and back right burners. I also found that the big element had fused connections then blown up. Also found that the oven control had fused relays causing massive bleeding voltage between 35-50v Leading to element damage. Found oven control needed for repairs. Will need findings reported to ahs. Call complete ; ordrng 1 6610144
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Austin, TX 78752
Joe Z
Job Details: 05/23/2022
"Arrived onsite to install previously diagnosed parts. Installed drum and 4 supports and test unit unit now tumbles correctly. Ran unit for several minutes and noticed unit was not heating. Disassembled the unit again.test thermal fuse and thermal fuse is good. Found element OL , found fracture on coil winding . Need to order element, also ordering fuse, thermal cut off, and thermostat just in case. Office to reschedule ; ordrng 1 WP3387747 (Element) and 1 W10909685 (Thermal Fuse) and 1 280148 (Thermal cutoff) and 1 WP8557403 (High limit Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/23/2022
"Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and removed the lower drawers. Found a defrost issue in the evaporator section. Found that the drip pan was bowed and the evaporator covered in frost. Found several parts were sent with but needed to order a user interface as well. I did explain to the customer that with fresh food evaporator defrost issues, they can cause sealed system issues as well and one of the customer to be aware of that prior to initiating repair. Customer is aware and still wants to proceed with repairs. Customer is aware that if I sealed system issue is present, they would be liable for those repairs as well and a refund cannot be given. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours due to needing to do disassemble the entire refrigerator section for access to the evaporator and replace multiple parts.; ordrng 1 W11387386 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/23/2022
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the unit non-responsive. I cycled power at the switch and the error code F2E2 came on. I attempted to place the unit in diagnostics but it failed. I removed the outer door panel to access the control and UI and found a liquid substance on the control panel housing and appears it got on the UI. I tested the harness and it is good. I advised the customer that the UI would need to be replaced but it is on out of stock with no eta. I advised that someone from our office would keep in contact and schedule when the part arrives. No water leaks observed during service. I am ordering the user interface and office to schedule return service due to the availability of the part.; ordrng 1 W11368911 (User interface)"
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site to install previously diagnosed parts, after I installed new magnetron I tested unit and was not heating but not powering off when I would open door while heating. Will have to order fuse, door switches and return with magnetron and transformer. Office to order parts and reschedule to return. ; ordrng 1 WP4375424 (Magnetron) and 1 WPW10017410 (Fuse) and 4 W10211972 (Switch)s and 1 WP4375286 (Transformer)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/23/2022
Arrived on site for freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested defrost operation. Found defrost activating in diagnostics. Measured voltage to heater at 120 volts. Measured resistance on evaporator sensor at 5.2 k ohms. Will need to replace control p. Found no eta available on part. Office to schedule return when ETA is available.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/23/2022
Arrived on site for refrigerator not producing ice. Ins unit and work area. Measured temperature in ice housing at 23?. Measured temperature in FC at 18?. Inspected FC evaporator and found evaporator iced over. Performed diagnostics mode and found defrost sensor opened. Will need to replace FC evaporator fan assembly with main control and UI. Office to schedule return when ETA is available.; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Fc evaporator motor assembly) and 1 W11106553 (Ui)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Andice, TX 78628
Jonathan S
Job Details: 05/23/2022
Arrived on site for microwave not working. Inspected unit and work area. Found screw missing that hold door switches housing unit place (see SD-QUICKPIC). Found 2 of the screws in sides mount. Removed unit and looked for missing screws. Corrected installation of unit and reinstalled. Will need to replace 2 of the missing screws. Reached out parts department (SR) will need to research parts. Office to schedule return when ETA is available.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Wimberley, TX 78606
Andrey
Job Details: 05/23/2022
"Arrived on site to test unit for broken outer glass tested unit found outer glass shattered, but inner glass was provided, ordering outer glass office to reschedule ; ordrng 1 W11176456 (Glass door)"
We serviced a
KENMORE WASHER
Model 796.4107231
Near Wimberley, TX 78676
Andrey
Job Details: 05/23/2022
"Arrived on site to test unit for no drain locked unit, tested unit found drain pump attempted to drain but not pushing water out, drain pump filter was not clogged, not loose connections found and no restrictions in drain hose,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWMA
Near Temple, TX 76502
Cliff
Job Details: 05/23/2022
Arrived on site to diagnose a refrigerator that is leaking air. Found ice door broken and all 4 parts of ice door will need to be replaced to complete repairs. Return date set for 5/31.; ordrng 1 241688401 (Door back) and 1 241688501 (Door center) and 1 241688601 (Door insulation) and 1 241688701 (Door seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78665
Wesley
Job Details: 05/23/2022
Arrived onsite and tested unit and found misdiagnosed control issue with shorting relay. Removed loads one by one and no loads changed symptom. Verified constant voltage on P1 from Orion to main control indicating the main control has an isolated failed component ; ordrng 1 W11389713 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Waco, TX 76711
Jonathan M
Job Details: 05/23/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and the customer advised that hes been losing temperature over the last several days. I did confirm the freezer temperature at 41?F. Remove the evaporator cover and found a big ice ball up in the upper right hand section near the Tube indicating a leak or a restriction. Ordering all sealed system components including the evaporator and compressor. Service will need to be scheduled for three hours due to lokring fittings and multiple sealed system components. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11580057 (Compressor) and 3 W11506619 (Coupler suction tube comp)s and 1 W11578570 (Coupler to high side on compressor) and 1 W11282685 (Evaporator) and 1 W11504450 (Coupler to cap tube evaporator) and 1 Driernodye and 1 W11506635 (Coupler)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Austin, TX 78703
Luis
Job Details: 05/23/2022
"Arrived on site for no ice complaint and not freezing correctly. Removed evaporator cover found evaporator incased in ice,ran diagnostics thermistor reading off,unit not entering defrost cycle due to defective thermistors ordering a new harness assembly. ; ordrng 1 W11614809 (Harness)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550UG\AA
Near Nolanville, TX 76559
Tyler
Job Details: 05/23/2022
Arrived on site to install previously diagnosed motor vein sensor and control. Upon arrival reconfirm complaint and installed required parts. I then reassembled and tested the unit and found unit still failing with the same noise and found cause the failure was the drain pump. Found drain pump and failed due to an improper insulation of the drain line under the sink where the water transferring from the disposal to the PVC piping was backfilling into the drain system clogging up the drainpump. We need office to get authorization from AHS to order pump for repairs.; ordrng 1 DD31-00016A (Drain motor) and 1 Cnote (Needs ahs autho)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Kimo
Job Details: 05/23/2022
"Arrived onsite for dishwasher not washing. Upon inspection I found codes stored f3e3 mistor/ OWI (cont.) and a f4e3 Motor Not Running, i checked voltage into control and out to the wash motor and found good voltage. The I check connections and found them all good. I am ordering 1x Sump&motor and a owi ; ordrng 1 W11025157 (Sump&motor) and 1 W11084121 (SENSOR)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Cedar Park, TX 78613
Justin
Job Details: 05/23/2022
Arrived on site to install previously diagnosed parts. I installed the new UI and ribbon. I then tested the unit and found several buttons not responding. I verified all connections were secure and found they were. I called techline and spoke Drew and received SR# 7733713372. Drew recommended unplugging and plugging the ribbon back in. I found this did not change anything. Drew recommended replacing the UI control first and if that did not change things then replacing the main control. I am also ordering the ribbon to replace as well. Ordering parts and office to reschedule. ; ordrng 1 W11105615 (Display Control) and 1 W11025616 (Ribbon)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near Hutto, TX 78634
Wesley
Job Details: 05/23/2022
Arrived onsite and found blown lighting circuit on board causing underside light to not work. Ordering control to repair. ; ordrng 1 W11552018 (Control)