Local Reviews
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Joseph C.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for “unit not making ice” complaint. Per my previous diagnosis, removed and replaced inlet valve and cleaned icemaker supply tube. Unit is performing as designed. No leaks detected, at time of service."
James C.
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and tested operation. I found that the valve is making a loud buzzing noise and water pressure at fill tube is very low. Removed filter and pressure was better but the valve is still making a loud buzzing sound. Unit will need new valve to repair. Installed new valve and tested. Unit tests good. Job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived on site and replaced leveling foot diagnosed by previous technician, refrigerator is now correct, job complete"
Chase S.
COOKTOP WHIRLPOOL WFE515S0ES2 Arrived on site to pull the unit out pull the back off found wire harness burnt with terminal block Need to order the terminal block but cannot find the right wire harness in the breakdown customer needs to be called when we can find the correct part ; ordrng 1 WPW10245259 (block-term)
Robert J.
DRYER MAYTAG MED6630HW0 Arrived on job to replace thermistor. After replacement test operation and code for shorted sensor came back. ordrng 1 W11157860 (HARNESS )
Joseph C.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for “no ice production and seal leaking” complaint. Inspected unit and found ice maker not working. Reset and tested unit. Door gasket is breaking in and rubbing cabinet face. Unit is performing as designed. No leaks detected, at time of service."
Brandon C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for customer complaint of noise, found condenser was rattling, I adjusted condenser and raised casters. Unit tested good."
Andy B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for refrigerator with door closing issues. Inspected unit and found massive over ice production and issues with FC door gasket. Removed all ice cubes from bottom of freezer and inspected ice maker, found that shut off arm came loose. Reinstalled shut off arm and adjusted FC gasket. And found that once ice buildup was removed from tracks all operations are normal. No water leaks present at time of service."
James C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found left door not closing properly. I found that the closer was not set properly. Removed door and hinge to reset the closer. Leveled all door and ensured proper closing. Unit tests good. Job complete
Kevin B.
WASHER MAYTAG MVWC465HW2 Arrived on site and inspected washer and found error code for lid lock failure. Set washer into a diagnostic cycle and lid lock will not engage. A new lock will need to be ordered to correct the issue. No water leaks from connections at time of service.; ordrng 1 W11307244 (LID LATCH)
Tyler B.
DISHWASHER KITCHENAID KDTM404EBS3 Arrived on site for screen replacement. Replaced am detested good
Brandon C.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for customer complaint of unit not starting, I instructed customer on how to properly turn on and start a cycle, unit tested good."
Paul R.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher with the racks rusting. I found chips on the upper and lower racks causing rust. I took pics of the rust and replaced both racks. Call complete.
Thomas L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for soapdish door not working properly and upper rack not working properly. Found soapdish door cracked and not opening properly and stops and wheels cracked. Replaced and tested. Operations are normal and water connections are dry.
Robert J.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of not drying properly. Ran diagnostics and no codes test heater and all working properly. Added wet agent to dispenser. No leaks detected at time of service
James C.
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site and tested operation. I found freezer fan not running but the fresh food fan is. Ohmed fan and found to be good. After plugging unit back in the fan is running. Customer stated that the unit would work properly if unplugged and plugged back in and would cool for a few days. Installed new control and tested operation. Unit tests good. Job complete
Brandon C.
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived on site for customer complaint of ice clumping together, found faulty ice maker. Mold was cracked, and not dispensing ice properly. I replaced ice ma,er, unit tested good.
James C.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site and found dents in lower section of door. Installed new door and verified proper fit. Installed new name badge and cleaned door with stainless steel cleaner. Job complete
Scott M.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for loss of controls screen . Ran diagnostics and got lost communications error code . Replaced UI console . Unit checked normal . Job complete .
Joseph C.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for “top rack dropping” complaint. Inspected unit and found stops missing. Installed new stops. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for “broken oven door” complaint. Per my previous diagnosis, removed and replaced front door panel and upper door vent trim. Unit checks good."
Tyler B.
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for unit getting power failures and communication errors. After several attempts was able to get u it to power off, found control the be cause of it,replaced control and tested unit and after 5 mins of running f6e3 communication error occurred, removed and replaced console panel and tested again, no other failures"
Paul R.
DRYER WHIRLPOOL WED86HEBC0 Arrived onsite for the dryer that turns on but doesn’t do anything else. I found the thermal fuse open and lint build up in the front of the chassis. I replaced the fuse and vacuumed out the lint. I advised the customer to clean the house duct. I tested the unit and it’s working as designed. Call complete.
Lou S.
DRYER UNKNOWN LGB6300LW0 "arrived on site to install previously diagnosed and ordered part. As I began to disassemble the unit, I found that the drum that I ordered was not the part that I ordered/needed. I advised the customer of the issue and advised that I am going to order the correct part. . I am reordering the correct part and office to schedule return service. No lint observed during service.; ordrng 1 W10899578 (drum)"
Paul R.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the broken FC drawer and the right side pantry support plate. Call complete.
Clif L.
WASHER MAYTAG MHW5500FW0 Arrived on site to diagnose a washing machine that is not unlocking. Tested unit and found failed lock latch assembly. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Arthur B.
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for customer complaint of top load washer getting LF error and not filling. Found valve solenoids not opening. Removed and replaced water valve assembly. Reassembled and tested unit. Unit now fills as designed. All water connections were dry at time of service.
Tyler B.
WASHER LG WM3670HWA "Arrived at n site for unit shaking a lot during spin, tested and found very bouncy. Replaced shocks and tested good. No leaks on site"
Paul R.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for the oven giving an F8E0 error code. I found the cooling fan sensor failing causing the error. I replaced the cooling fan, erased the error code, and tested the oven. The unit is working as designed. Call complete."
Tyler B.
REFRIGERATOR GE ZDIS150WSS Arrived on site for unit not making ice. Fun d unit making ice but cutter was broken. Would need replaced to repair. ordrng 1 WP2313637 (grid-cuttr)
Chase S.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site customers complaint was unit would not drain found that they knock out for the garbage disposal was not punched out ran unit everything worked fine all lines are dry
Al R.
DRYER WHIRLPOOL WED8500DC4 "Arrived to inspect dryer not drying clothes completely.Tested element, cutoff and fuse.Noticed the damp setting were set on 2 and not 4. Changed the default setting and unit began heating and drying as designed.Job complete"
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "arrived on site to install previously diagnosed and ordered parts. Per the previous tech diagnosis, I removed and replaced the ice maker and LED control and FC light. Tested the unit and it is operating as designed. Leveled the unit as well. No water leaks observed during service, job completed."
Clif L.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found full defrost failure on upper evaporator. Evaporator cover and control will need to be replaced per service pointer.
Al R.
VENTHOOD WHIRLPOOL WVW57UC6FS2 "Arrived to install previously ordered part.Removed and replaced the blower fan motor.Reassembled, tested and unit tested as designed.Job complete"
Lou S.
DRYER MAYTAG MEDB765FW0 "arrived on site to install previously diagnosed and ordered parts. I removed the catch and strike for the door and tested. Door stayed closed and unit is heating properly. No lint observed during service, job completed"
Al R.
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to install previously ordered parts.Removed and replaced the switches and control panel and still got the F1E4 MW relay error. Ordering new control for repair.; ordrng 1 W11252184 (CONTROL )
Arthur B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for customer complaint of lid lock keeps clicking. Confirmed issue. Removed and replaced lid lock assembly. Reassembled,cleared error codes and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Joseph C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for “noisy operation” complaint. Inspected unit and could find no errant noises. Suggested, customer attempt to record noises. Unit is performing as designed. No leaks detected, at time of service."
Chase S.
DRYER LG DLEX2650W Arrived on site found the unit was making a lot of noise because of rollers and pulley that were messed up
Thomas L.
OVEN WHIRLPOOL WFG361LVS2 Arrived-onsite for unit needing calibration. Observed oven temperatures while baking at 350°. Found oven 35° too high. Lowered temperatures through control calibration mode.
Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven light and fan staying on. Upon further inspection, I placed the unit in diagnostics showing no error codes. I rebooted the system and continued to have the light on ad fan blowing. I checked the sensor and it was bad. I replaced the sensor with part #W10859573 that I had on my service van. Tested unit and the fan turned off. I replaced the main control and console and retested and the light did not turn off. I contacted Techline and spoke to Dustin and advised of the issue at hand. Dustin advised that I needed to replace the light socket and if that didn’t work, replace the harness. File #7725978999. I am ordering the socket, harness and blower. Office to schedule return service.; ordrng 1 W11225360 (MAIN HARNESS) and 1 W11248652 (BLOWER) and 1 WPW10734063 (light-ind)"
Arthur B.
REFRIGERATOR LG LMXS30776D "Arrived onsite for customer complaint of no cool french door refrigerator. Found compressor faulty. Removed and replaced compressor,UV drier using braising methods. Vacuumed unit down to -25. Charged unit with 4.76oz of R134a. Updated software using JIG. Reassembled and observed frost pattern. Good frost pattern forming. No other issues found. Advised to wait 24-48 hrs prior to placing items in unit. All water connections were dry at time of service."
Scott M.
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site replaced tub . Nomwater leaks detected at time of service . Job complete .
Joseph C.
OVEN WHIRLPOOL WOS51EC0AB01 "Arrived on site for “no power, after clean” complaint. Inspected unit and found thermal fuse and thermal overload device blown. Removed and replaced both fuses. Tested unit. Unit is performing as designed.
Clif L.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washing machine that is not cycling properly. Found failed fill valve assembly. Replaced fill valve assembly and advised homeowner on water softener releasing resin balls into water system causing valve to clog prematurely. All is working properly at this time and homeowner has bypassed water softener until service has been performed. No leaks were found after services were performed.
Andy B.
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for dishwasher not cleaning dishes. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
James C.
WASHER MAYTAG MHW5630HC0 Arrived on site and tested operation. I found that the bearing begins to make a screeching sound after about 30 seconds of spinning and continues to worsen. Unit has a failed bearing causing unit to not complete spin cycle and giving off balanced and over loaded fault codes. Unit will need new tub assembly and will require 2 technicians and 2 hours to repair. Office to schedule return service ; ordrng 1 CNOTE (2 MAN) and 1 W11287253 (TUB ASSEMBLY )
Paul R.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for the refrigerator with both compartments no cooling well and no ice. I found the RC at temp but the FC was only getting to 12 degrees. I tested all the thermistors in diagnostics and they were registering the correct temps. I ran test 39 using a watt meter and could not see any change in ramp speed of the compressor. I changed the Orion control out and tested. The compressor ramped up. I ran test 40 and found everything working as designed. I left the unit in step 5 until it timed out and the temp in the FC had dropped 8 degrees.Call complete.
James C.
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and tested operation. Customer stated the unit will turn itself off and is sometimes difficult to get it to turn back on and has to unplug unit then plug back in for unit to turn on. I also found door gasket torn on hinge side causing air leak. Installed new control and will return with door gasket to complete repair; ordrng 1 W10574476 (gasket-dor)
Brandon C.
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of timer not turning, found faulty timer motor, I replaced timer, unit tested good."
Arthur B.
DISHWASHER KITCHENAID KDTE404DSS0 "Arrived onsite for customer complaint of dishwasher not coming on. Found control board is DOA. Removed an replaced control. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Chase S.
OVEN KITCHENAID KODE500ESS04 Arrived on site to change out the oven door brought in the new oven door took the plastic off of it and found numerous scratches on the front of it I need to order a new one for customer the number in the notes are the ones that we should call when we’re on the way ; ordrng 1 W10771242 (glass-door)
Andy B.
WASHER MAYTAG MHW6630HC0 Arrived on site for washer dripping water when soap dispenser is pulled out. Called tech line and spoke with Mark (SR#7725982262) Made aware of what was done and what was found. Was instructed that this is not abnormal for this unit and that no repairs should be done for this. Instructed customer on this. Did however find that bellow was misaligned and holding water. Made adjustments and tested unit and found all operations are normal. No water leaks present at time of service.
Chase S.
MICROWAVE WHIRLPOOL WMH76719CS3 Arrived on site checked microwave a part found it had a blown fuse replaced part ran unit with a mug of water in the microwave everything work great customer was happy
Kevin B.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frozen over, took picture. refrigerator will need to be defrosted, customer has read and signed defrost waiver. Evaporator cover will need to be replaced on next visit. No water leaks from connections at time of service, job complete"
Lou S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher not draining and rust spots. Upon further inspection, the customer advised that there’s still water inside the unit. When I opened the door, I found water droplets in the tub. I checked the rinse aid dispenser and it was empty. I found some rust spots on the bottom of the tub in the front right corner and on the bottom right corner of the door. Ran the unit through diagnostics showing no error codes and the unit operated as designed. Used my multimeter to test amp draw from the element and it showed 7-9amps as designed. I contacted Techline and spoke to TJ and advised of my findings. Techline advised to use rinse aid and turn hot water on at the sink to purge hot water before turning unit on and leave door open approximately 3-4 inches to allow air into unit to assist with drying. Provided File #7725981895."
Andy B.
DRYER LG DLEX3700W Arrived on site for for dryer heating issues. Tested and inspected unit and found issues with heater assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Chase S.
REFRIGERATOR LG LFX25971ST Arrived on site found the door gaskets need to be replaced customer already had them took old Ones off put the new ones on open and close door several times to customer needs to be closed for a little bit for the door gaskets to readjust
Clif L.
WASHER LG WM3180CW
Lou S.
DRYER WHIRLPOOL WED4850HW0 "arrived on site to inspect dryer tripping breaker. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. The unit operated as designed and I could see/feel the element on as well. I tested voltage at the outlet and at the terminal block on the unit and got 249V. I checked the wiring on all components and all was good. I verified ohms to all components and again all were good. I removed the element to inspect and found the center metal plate was blackened and beginning to warp so I replaced it and retested. Unit operated as designed. I advised the customer to have someone take a look at the breaker due to it possibly being weak. No lint observed during service, job completed."
Thomas L.
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for unit not spinning. Try to enter diagnostics the control would not allow diagnostics replaced control. During diagnostics lid would not unlock replace lid lock. Unit also had a failed actuator. Replaced actuator and tested. Unit now works properly with no water leaks.
Robert J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of not draining. Found drain hose blockage. Replaced hose and test. No leaks detected at time of service
Chase S.
WASHER LG WM8100HVA.ASSEEUS Arrived on site inspected door found the door had a huge scratch in it replaced door ran unit everything work great all lines are dry
Tyler B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for unit wi5h broken rack adjusters, removed and replaced with new set. And tested good."
Robert J.
RANGE GE JB645RKSS Arrived on job for complaints of temperature too warm. Found one burner staying on too long replaced switch.
Robert J.
REFRIGERATOR LG LFXC24726S/02 Arrived on job for complaints of temperature too warm. Confirmed all fans working and compressor running but not cooling. Will need SS tech ; ordrng 1 CNOTE (SS TECH )
Lou S.
MICROWAVE WHIRLPOOL WMH53521HZ2 "arrived on site to inspect microwave fan noise. Upon further inspection, I turned the venthood fan on and could hear a rattling noise on the low speed. I removed the unit and found the damper vibrating on part of the vent. I adjusted the damper and vent housing and retested and the unit operated as designed. Job completed."
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site and inspected refrigerator and found ice dispenser bin is broken it is not making contact with drive motor. Replaced ice bin ensuring it is making contact with motor coupling. Ice will now dispense properly, no water leaks from connections at time of service, job complete"
Andy B.
ICE MACHINE WHIRLPOOL GI15NDXZS1 "Arrived on site for ice machine low ice production. Tested and inspected unit and found every thing running and operating. Found compressor to be running hot. Tested amp draw and found compressor is pulling 3.2 amps. Ordering parts and SS. 2 hour job. Office to schedule. No water leaks present at time of service. ordrng 1 SEENOTE (2 HOUR ) and 1 SEENOTE (SS) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10200037 (DRIER ) and 1 WPW10605286 (COMPRESSOR )"
Kevin B.
DRYER LG DLEX4270V "Arrived on site and found no saved error codes, ran heat test cycle and everything passed. No lint buildup in dryer at time of service"
Robert J.
MICROWAVE GE PEB7227SL1SS Arrived on job for complaints of door not opening. Found the post on the switch holder broken.
James C.
WASHER MAYTAG MVWB835DW4 Arrived on site and found unit had long fill error and thermistor fault. I found valve and thermistor failure. Installed new and tested operation. Unit tests good. Job complete
Kevin B.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replaced dispenser drawer diagnosed by previous technician, after replacement ran a test cycle and washer is operating properly. No water leaks from connections at time of service, job complete"
Chase S.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site pull the fridge out pulled back panel off Compressor is running and it is warm pulling 2amps. Either has a restriction or the compressor is bad ordering part to go back out customer needs to be called to get back on the scheduling part is ordered ; ordrng 1 W10507884 (compressor)
Al R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect water dispenser stuck open. Tested the pad with approximately 4 cups of water and couldn’t duplicate the issue. Unit dispenses as designed without issues. All water lines were dry at the end of service.Job complete
Lou S.
WASHER MAYTAG MHW8630HC0 "arrived on site to inspect washer no operation. Upon further inspection, the customer advised that he can turn the unit on, but after pressing start, the unit does nothing. I placed the unit in diagnostics showing no error codes and when the door lock was supposed to engage, it never locked. The display was flashing a lock signal and I never heard the lock. I removed the top panel and found that the door lock was not connected. I reconnected the lock and retested and the unit operated as designed. No water leaks observed during service, job completed."
Robert J.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job for complaints of not cooling in refrigerator. Found cover in refrigerator frozen. Will need to defrost and replace harness. ; ordrng 1 WRF767SDEM01 (SUPPORT )
Al R.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to inspect unit turn off as customer attempted to set temperature. Confirmed the complaint, removed and replaced the console. Reassembled and unit began operating as designed. Job complete"
Al R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to inspect dishwasher leaking. Ran diagnostics mode and couldn’t get the unit to duplicate the leak. Did notice the left leveling leg was not even with the right, possibility causing the intermittent leaking. Leveled the unit and tested again, unit did not leak.All water lines were dry at the end of service.Job complete"
Robert J.
WASHER MAYTAG WTW5000DW1 Arrived on job for complaints of leaks found drain pipe backing up causing water to leak on floor.
Joseph C.
REFRIGERATOR WHIRLPOOL MZD2665HEB "Arrived on site for “fresh foods area not cooling” complaint. Inspected unit and found defrost element with no continuity. Cleared ice from evaporator. Ordering new defrost element. No leaks detected, at time of service. Request customer shut off unit and open freezer door 24 hours before tech arrives.; ordrng 1 WP67004188 (heater- ev)"
Joseph C.
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site for “”cooktop on “ light will not shut off” complaint. Customer could not remember where unit got moved to. Will need to reschedule. No leaks detected, at time of service.; O-emld tckt"
Robert J.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on job to replace fan scroll. After replacement test operation fan working properly. No leaks detected at time of service.
Clif L.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site to complete sealed system repair for refrigerator. Replaced compressor, filter dryer, and access valve. Called unit into vacuum and verified unit help vacuum. Charged unit with manufacturers recommended amount of refrigerant. All checks good at this time and no leaks were found at time of service."
Clif L.
REFRIGERATOR FRIGIDAIRE FFSS2325TS Arrived on site to diagnose a refrigerator that is condensating and freezing in the freezer. Tested unit and found dispenser door seal not attached to holder. Reset all parts and components to proper position and found all is not working properly. No water was hooked up to unit at time of service.
Thomas L.
REFRIGERATOR WHIRLPOOL KFXS25RYMS4 Arrived on site for no ice condition. Been icebox compartment at 29° because the icebox fan is not running. Will order motor and left door switch. Water connections are dry.; ordrng 1 W11396033 (SWITCH) and 1 WPW10308033 (motor-evap)
Scott M.
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer not completing cycle and flashing LF code . Ran diagnostics error codes 0-3,0-5,2-1,8-1. and found poor filling . Replaced water valve . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."
Thomas L.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for icemaker leaking water again. The icemaker module motor is turning to slow which is allowing too long a fill cycle which causes the icemaker to overfill and leak into the bin
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees. I placed the unit in diagnostics and checked test 56 for the ice maker and found E2-IM motor lost position. I removed and replaced the ice maker and retested and the unit operated as designed. The ice maker filled as soon as I plugged it in and I tested the motor as well. No water leaks observed during service, job completed."
Robert J.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of not cooling. Found not cooling in both compartments. Ran diagnostics and test #4 compressor and fans running but no frost pattern. ; ordrng 1 CNOTE (SS TECH ) and 1 TJ90SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Scott M.
DRYER LG DLE1101W "Arrived on site for dryer not shutting off . Found it unit was stopped either bye opening door or stop button ,control would stop and go into sleep mode but dryer would keep running . Found sticking start button on pcb assy , also a stuck relay on pcb main . Replaced main control and UI control . Tested unit all checks normal . Job complete . Recommended vent cleaning service to customer ."
Lou S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the four lights in the water box cover not on and the light in the FC section out. I removed and replaced the module in the FC section and the lights came on. I advised the customer of my repairs. No water leaks observed during service, job completed."
Joseph C.
DRYER MAYTAG MEDB835DW4 "Arrived on site for “clothes not drying completely, on automatic mode” complaint. Per my previous diagnosis, removed and replaced thermistor and overlay. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Scott M.
MICROWAVE AMANA AMV2307PFS0 Arrived on site for door not closing . Found cam had fallen off upper interlock and blew fuse . Replaced interlock and fuse . All is checking normal now . Job complete .
Lou S.
DISHWASHER KITCHENAID KDTE334GPS0 "arrived on site to inspect dishwasher no water flow. Upon further inspection, I placed the unit in diagnostics showing error codes F6E4 & F6E1. Cleared the codes and continued with testing. Unit operated as designed but had a large amount of detergent debris in the water/tub. I found a piece of metal wiring and other debris that is keeping the check valve open and not allowing it to close. I advised the customer of my findings. I am ordering the drain tube w/check valve No water leaks observed during service.; ordrng 1 WPW10545278 (hose-drain)"
Tyler B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for unit shaking during spin. False safety call. Found basket came off front right shock, must have not been installed fully, re installed shock, ran cycle and tested good no leaks on site"
Clif L.
WASHER MAYTAG MHWE201YW00 Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no mechanical failures at this time. Advised homeowner that noise they are hearing is drain pump cavitating and his normal operation. No further repairs are needed and no leaks were found at time of service.
Tyler B.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for slide install, found slides didn’t not need replaced, found timing rod was off by 3 teeth on right side rail, removed door and basket, reset timing rod on matching teeth and tested good. Now operating as designed ."
James C.
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. I found unit is heating but not dropping temperature correctly. Inspected vent and found to be almost completely restricted. Instructed customer that the vent in wall is clogged and will need to be cleaned out before using unit due to fire hazard. Job complete
Chase S.
DRYER AMANA NED4655EW1 "Arrived on site took the top off the dryer and found that belt and pulley need to be replaced let customer know that we’re gonna be coming back out with parts ; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"
Lou S.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to inspect refrigerator frost build up in FC section. Upon further inspection, I found a large amount of frost/ice built up in the FC section. I found a large gap in the door gasket on the left side near the top corner. Using my heat gun, I reshaped the gasket to where it molds to the chassis and advised the customer to not open the FC door for several hours to allow the gasket to fully seat/mold against the chassis. Cleared the frost from the FC section. No water leaks observed during service, job completed."
Clif L.
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is not starting. Tested unit and found only half power at wall outlet.
Thomas L.
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC Arrived on site for no cool condition. Found unit totally packed with food. The food in the lower portion is frozen. The food in the upper portion is starting to thaw. The evaporator area is completely frozen over. The frozen evaporator is caused by a door gasket that is totally torn on the bottom which is letting garage temperature air into the freezer. Unit will need a new door gasket. I informed the customer that after we install the new door gasket she will need to totally defrost the unit.; ordrng 1 5304506131 (gasket) and 1 COSTApprovalneeded
Robert J.
ICE MACHINE KITCHENAID KUIC18PNXS2 Arrived on job for complaints of not making ice. Found the grid damaged and condenser covered in dust. Removed dust and replaced grid. No leaks detected at time of service.
Robert J.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job for complaints of food freezing in refrigerator. The area affected is near damper door. Instructed customer temperature sensitive food should not be stored in that section. Called tech line and documented the service call 7725978869. Replaced both control boards on refrigerator.
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace control and harness l after replacement light reset. No leaks detected at time of service.
Al R.
OVEN WHIRLPOOL WFE505W0HS1 Arrived to inspect gasket. Removed and replaced it. Job complete
Al R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived to inspect leaking dishwasher.Cus had a small bowl on the right side of unit. There was water from the dishwasher inside the bowl.I looked underneath the unit and noticed the right side leveling leg was not even with the left hand side.I raised the unit up so both left and right side of the unit were even.I used my leveler to validate the measurements.I ran the unit through diagnostic test mode and allowed each cycle to complete.The unit did not drip one drop of water after my adjustmentAll water lines were dry at the end of service.Job complete
Scott M.
MICROWAVE JENN-AIR JMDFS24GS01 Arrived on site for microwave making noise . Home owner didn’t know anything about it assumes builder sent service request in . Couldn’t find anything wrong with MW. Job complete .
Paul R.
VENTHOOD KITCHENAID KVWB606DSS1 Arrived onsite for the vent hood that turns on and off intermittently. Ms stated she knew the unit would do this if it gets a certain temperature but she stated the unit goes to boost and constantly cycles on and off. I found the unit was set for a gas cooktop. I explained to me that the auto sensing function could be turned off and she wanted me to turn it off. I turned off auto sensing and we tested the unit boiling a pot of water because ms stated it always happens with steam more than just heat. The unit worked as designed and the fan never came on. I did advise ms to run the fan when using the cooktop because the chassis of the fan gets super hot and could damage the control.
Chase S.
DRYER ROPER RES7745PQ0 Arrived on site found the door switch was broken needs to be replaced let customer know and reschedule him; ordrng 1 3406109 (sub 3406107)
Joseph C.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for “dented right fresh foods door” complaint. Per previous diagnosis, removed and replaced right fresh foods door. Tightened freezer door handle and leveled unit. Unit is performing as designed. No leaks detected, at time of service."
Scott M.
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site ,replaced evap cover per previous tech diagnoses . Ran diagnostics ,all checked normal . Job complete ."
Lou S.
DISHWASHER FRIGIDAIRE FGID2466QF4A "arrived on site to inspect dishwasher error codes. Upon further inspection, when I opened the door to the unit, I pressed start and there were no error codes. Customer advised that they didn’t know that it wasn’t showing the PF (power failure) error code anymore. I started the unit and it began to operate as designed. I tested voltage at the junction box and got 125V. No water leaks observed during service, job completed."
Scott M.
MICROWAVE KITCHENAID KEMS378SSS05 "Arrived on site for unit heating but not turning and fan not blowing for microwave . Ordering microwave appliance mang and main control . ordrng 1 WPW10119143 (cntrl-elec)"
Joseph C.
WASHER WHIRLPOOL WFW9600TA01 Arrived on site for “filling and draining water and door will not unlock” complaint. Inspected unit and could find no issues.
Thomas L.
DRYER MAYTAG MEDB765FW0 Arrived on site to inspect unit that is not venting properly per customer. Found dryer is venting properly and visited with customer about venting of dryers. Dryer venting and house venting are clean as they are both new.
Joseph C.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for “right crisper drawer not going in all of the way” complaint. Inspected unit and found shelf pushed in too far, not allowing drawer to fully close. Adjusted shelf. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “not powering on” complaint. Per my previous diagnosis, removed and replaced UI. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Lou S.
WASHER LG WM4370HWA "arrived on site to inspect lg washer making noises and off balance. Upon further inspection, I placed it into diagnostics and tested. When the unit began the clockwise slow spin, I could hear a squeaking noise. I stopped testing and removed the back panel to expose the rotor ad found the back panel damaged and the rotor rubbing against it. Also found the harness to the stator rubbing on the back panel which had pulled it loose. Reinstalled harness, rerouted the wiring and instlalled the rear cover and retested. Unit operated as designed and no more noises and the unit was balanced. No water leaks observed during service, job completed."
Thomas L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for door that has a loose handle and a door that falls down too fast. Tighten loose doorhandle. Replaced broken fiction pads on hinges. Unit now operate properly with no water leaks.
Lou S.
DRYER AMANA NED4655EW1 "arrived on site too inspect dryer not turning off. Upon further inspection, the customer advised that they have to turn the unit off manually to stop it; otherwise, it will continue to run. I found that the timer had gone bad as it wold not advance in time I removed and replaced the timer and tested and the unit is operating as designed. No lint observed during service, job completed."
Al R.
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect no heat from unit.Found the customer runs the unit before bedtime and was concerned there was no steam when its opened house after unit stops washing.I ran diagnostics test mode and unit tested as designed.Unit filled, washed, drained and heater activated.All water lines were dry at the time of service.Job complete"
Clif L.
DRYER GE GTD65EBSJWS Arrived on site to diagnose a dryer that will not turn on. Tested unit and found bad breaker or electrical issue causing only half power to unit. Homeowner will need electrician to diagnose and correct electrical issue to complete repair.
Jonathan S.
REFRIGERATOR LG LFX31925ST/05 Arrived on site for refrigerator not cooling. Gained access to evaporator and found incomplete frost pattern( see SD-QUICKPIC). Found restriction in seal system. Customer stated that compressor was replaced 6 months ago. At time of service customer does not have prof of purchase. Called tech support and spoke Terrance. He had on file that fresh food evaporator was replaced and it is 2013 model. Customer will need to contact LG to get an RN# for warranty repair. Customer will need to contact LG for RN#. ; ordrng 1 SEESTICKYNOTE (SEE NOTE)
Clif L.
REFRIGERATOR MAYTAG MFI2570FEB02 Arrived on site to diagnose a refrigerator That is not dispensing water properly. Tested unit and found low flow through door and slow ice production. Replaced water valve and filter housing and found no change. Advise him on her own plumbing issue and no further repairs can be done. Homeowner will need a plumber to correct issue to resolve water issue.
Robert J.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of door not correct. Found the door adjustment too high. Corrected door adjustment. No leaks detected at time of service.
Paul R.
WASHER MAYTAG MVWC565FW1 "Arrived onsite for the washer not powering on. I found water still in the basket and the control non-responsive with no power to the drain pump. I replaced the control and the drain pump only hummed and was not pumping. I replaced the pump, calibrated the unit, and ran the auto test. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."
Brandon C.
RANGE WHIRLPOOL WFC310S0EB3 "Arrived on site for customer complaint of cooktop not getting hot enough, found unit is working as designed, informed customer of how the new burners with limiters work. Unit tested good."
Arthur B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site for customer complaint of side-by-side refrigerator not cooling in both sections. Found start device clicking on and off. Removed and replaced start device. Reassembled and tested. Found unit began cooling immediately. Good frost pattern forming on evaporator. No other issues found. All water connections were dry at time of service.
Al R.
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect no heat from unit.Found the customer runs the unit before bedtime and was concerned there was no steam when its opened house after unit stops washing.I ran diagnostics test mode and unit tested as designed.Unit filled, washed, drained and heater activated.All water lines were dry at the time of service.Job complete"
Brandon C.
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for customer complaint of units flames being to high even on low, I adjusted 4 out of 5 burner valves, unit tested good."
Leonardo C.
DISHWASHER WHIRLPOOL GU2475XTVB1 Arrived on site to test unit for not starting. Tested unit found control and keypad not working. Shorted control pad and keypad need to replaced both need autho WPW10175239 office needs to reschedule.; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 WPW10175239 (PANEL )
Al R.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived to inspect cooling issues.Temperatures in the freezer were 8-12.Unit was not producing ice.There was not frost buildup in the freezer of ff section.Customer advised she had Modern Appliance Tech out a few months ago, who added what she called FREON to the unit due to the pinhole sized leak the technician advised was in the refrigerator.After adding refrigerant to the unit, customer says the unit began producing ice and temperatures were steady at 0 degrees.Cycled ice maker and motor came on, fill test passed.Unit will need sealed system repair.No frost buildup inside unit.Compressor, drier, stub, CNOTE SS Tech, 2 hours; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10276644 (COMPRESSOR ) and 1 sf8404 (STUB) and 1 w10143759 (DRIER)"
Chase S.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site found the oven door was just out of place readjusted it open and close door several times everything works great
Kevin B.
VENTHOOD WHIRLPOOL WVU37UC0FS0 Arrived on site and inspected vent heard and found motor is running but fan blade it is not turning. Disassembled vent hood And found fan blade is jammed. Re-centered it and it will now turn freely. Job complete
Chase S.
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site. Checked all cooktop burners for properl function. Each burner is sparking properly and lighting immidietely. All flame heights check good. Refit all burner caps to ensure proper ground. All checks good, job complete"
Andy B.
RANGE WHIRLPOOL KDRU783VSS03 Arrived on site for range not operating properly. Removed and replaced failed control. Was instructed by CS that before removing and replacing hinges and gasket to tighten screws on door and around door frame. Did so and tested unit watched unit preheat and heating for 20 minutes with no issues. All operations are normal. No other repairs are needed at this time.
James C.
DRYER WHIRLPOOL WED9550WW1 Arrived on site and found no heat from dryer. Tested fuses and heater. I found heater has failed causing no heat. Vacuumed lint from unit and installed new heater. Tested operation and found unit working properly. Job complete
Jonathan S.
DISHWASHER WHIRLPOOL KDTE254ESS0 "Arrived on site for dishwasher getting stuck on child lock, dispenser door staying shut and making grinding sound on start up. Inspected unit and work area. Inspected door latch and strike. Found dispenser door broken and scratches on panel. Performed diagnostics mode, found error code F5-E1 door was not shut with 5 seconds of pressing start.. Monitored test cycle and customer was grinding noise customer was referring to was drain pump normal operation. During service found no issues with UI. Found service pointer addressing earlier models with UI failure. Will need to replace UI and dispenser. Schedule return for Tuesday the 1st for repair.; ordrng 1 W11032769 (DISPENSER )"
Kevin B.
DRYER WHIRLPOOL NED4655EW1 "Rent a center, arrived on site and inspected dryer and found cut off has failed, replaced cut off and it should be working normally. All other components checked good with meter. Dryer does not have any electrical connections it is currently in a rent a center show room."
Joseph C.
DISHWASHER GE GSD2101V50BB "Arrived on site for “leaking water from left side” complaint. Inspected unit and found fill line, from inlet valve, had come loose from mount. Remounted fill line. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previous diagnosed part. Removed failed mullion and installed new. Tested door operation. All tested good. No water leaks present.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for refrigerator dripping water in dispenser. Customer stated that is it no longer dripping water. Checked temperatures setting. Measured temperature in FC and found at 1°. Performed diagnostics and tested ice door . Tested water dispenser. Checked thermistor and defrost cycle. After speak with customer found they had frost buildup in freezer and soft ice cream. Checked freezer door seal and defrost cycle. Possible failure of door not sealing and caused failure with leaking dispenser. All tested good at time of service. No water leaks present.
Thomas L.
REFRIGERATOR KENMORE 596.765035 Arrived on site for no cool condition and fresh food section. Found that the air damper motor was very hot to the touch and could not move the door to allow cold air into the fresh food section. Replaced air damper assembly. No water is connected to this unit.
Joseph C.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for “unit not powering on” complaint. Inspected unit and found no power at wall plug. Found breaker tripped. Reset breaker. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy. Customer to send receipt via email, to Melissa."
Paul R.
WASHER MAYTAG MHW5630HW0 Arrived onsite for the washer to replace the previous diagnosed parts. Upon removing the existing tub assembly I found a crack in the tub on the left side causing the issue. I replaced the tub assembly. I tested the unit is service step 12 and all is working as designed. There were no water leaks present at the time of service. Call complete.
Brandon C.
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of long dry times, found unit was not venting properly, instructed customer to have vent cleaned."
James C.
FREEZER WHIRLPOOL WSZ57L18DM00 Arrived on site and found evaporator completely frozen over. Thawed to gain access and tested heater in diagnostics and with ohm meter. Circuit tests good. I did find that the connection for the fan motor and heater circuit is coated in fruit syrup due to items defrosted and the juice had run down the back wall into the evaporator area. Tech line is closed and service manager will contact tech line in regards to a recommended repair. ; saved tckt
Lou S.
DISHWASHER KITCHENAID KUDS30FXSS5 "arrived on site to install previously diagnosed and ordered parts. Due to the lower rack wheels falling apart, I removed and replaced all four wheels and tested the unit. Rack and unit operated as designed. No water leaks observed during service, job completed."
James C.
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site and found ui working but customer stated it will often times not work for several days. Ran diagnostics and found unit has a 2-2 communication error with ui and control. Tested harness and found to be good. Unplugged ui and control turned on drain pump. Unit will need new ui and control. ; ordrng 1 W11229587 (UI)
Jonathan S.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for oven clock time advancing faster than normal. Performed diagnostics mode and checked fault codes. Found fault F8-E0 from November 2018. Cleared error codes. Checked component operation. Found over 60 hertz to unit. Customer can connect unit to WiFi and will correct issue with clock. All else tested good.
Al R.
MICROWAVE WHIRLPOOL WMH32517AS "Arrived to inspect microwave sparking issues.Ran 2 minute cup test and unit heated.Noticed the unit had 3-4 spots where the paint had rubbed off, causing unit to spark.Noticed the paint issue were directly related to the roller wheels being defective.I painted the areas and customer will purchase a new roller for the turntable.Job complete"
Robert J.
REFRIGERATOR AMANA ART308FFDM02 Arrived on job for complaints of no power. Found that the refrigerator turned off. Power refrigerator on compressor started up and air flow good.
James C.
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site and tested operation. I found ice maker has lost motor position and failed mid harvest. Installed new ice maker and tested. Instructed customer that the ice maker will take 24 hours to begin production and to dump first few batches. Job complete
Thomas L.
REFRIGERATOR MAYTAG MRT711SMFW00 Arrived on site for ice build up on evaporator cover on the right hand side of the air tower. Removed ice and replaced evaporator fan motor. All water connections are dry.
Arthur B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onside for customer complaint of French door dual evaporator not cooling. Removed RC evaporator cover an unit cover. Found no UV. Ran tested 4 and found compressor will ramp up. Advised customer will need new compressor once again. Customer advised she no longer wants unit repair and will call AIG to see about replacement. No further work performed.
Andy B.
DISPOSAL UNKNOWN 0 Arrived on site to install customer provided disposal. Removed old disposal and replaced with new. Tested and all operations are normal. No water leaks present at time of service.
Lou S.
OVEN WHIRLPOOL KODE500ESS04 "arrived on site to inspect oven door locked and display blank after self clean. Upon further inspection, I used a piece of cardboard to unlock the door. I was going to,replace the thermal fuse to be able to test the unit; however, due to the unit door being locked, the customer did not have access to the model/serial placard ad the parts prescreened for today were incorrect. When I got the door open, I found the cooking racks still in the oven cavity. I advised the customer that when completing a self cleaning cycle, the racks must be removed or the fuse will go bad. I am ordering the fuse and blower due to customer reporting that the cooling fan/blower sounded as if something was caught in it. Also, upon return service, Techline will need to be contacted to discuss use of racks during self clean and rn service scheduled for 09/27/19. ; ordrng 1 W11204568 (FUSE-THERMAL) and 1 W11245567 (BLOWER)"
Al R.
REFRIGERATOR FRIGIDAIRE FFHB2750TD Arrived to inspect ice maker not producing ice.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Robert J.
DRYER MAYTAG MEDB835DW4 Arrived on job to replace drum. Part miss boxed. ; ordrng 1 W10626460 (drum)
Clif L.
REFRIGERATOR WHIRLPOOL WRT519SZDW05 Read on site to diagnose a refrigerator that is leaking. Tested all parts and components and found no leaks at this time. Advised homeowner leak may be coming from somewhere else as the unit sits next to the dishwasher. No further repairs are needed and all checks good at this time.
Lou S.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "arrived on site to install previously diagnosed and ordered parts. Due to the drawer frame, in the RC section, being broken, I removed and replaced the frame and the support and tested. The unit is operating as designed. No water leaks observed during service, job completed"
Robert J.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of no drain. Found loose connection at drain pump motor. Connected power supply and test. No leaks detected at time of service.
Kevin B.
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found it is dripping from housing when washer is not in use. One of the valves is slightly open. Replaced valves and housing and dripping has stopped. Ran test 51 and all functions are operating normally. No water leaks from connections at time of service, job complete"
Tyler B.
OVEN KITCHENAID KODE500ESS00 Arrived on site for new unit not heating properly and number buttons not always accepting commands. Would have to push hard or hold finger on for second for it to correspond. Was unable to navigate through diagnostics with pesky touch buttons. Replaced control panel and buttons now functioning as designed. Put unit in to diagnostics and sensor was reading 101 when has not been used. Removed and replaced sensor on upper oven and tested good
Andy B.
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived on site for scratch’s on down draft. Inspected unit and found light scratch marks in unit. Contacted office and was instructed cosmetic is covered. Unit is very custom installed and will need 2 men and 2 hours to do so properly without damaging unit and units that it is sandwiched between. Office to schedule return trip. 2 man. 2 hour job.; ordrng 1 SEENOTE (2 MAN ) and 1 SEENOTE (2 HOUR ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Kevin B.
DISHWASHER WHIRLPOOL WDF760SADW1 "Arrived on site and found saved error code F7E1, ran a diagnostic cycle and found wash motor has failed. Continued diagnostic cycle and confirmed that heating element has reset. Customer is also experiencing upper rack falling. Wash motor and rack adjusters will need to be replaced. No water leaks from connections at time of service.; ordrng 1 NEEDAUTHO and 1 W10837306 (dishrack adj left) and 1 W10838949 (dishrack adj right) and 1 W11162099 (HOUSING) and 1 W11197024 (HOUSING) and 4 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10250160 (clip)s and 2 WPW10250162 (cover)s and 1 WPW10671942 (sump and motor assy)"
Kevin B.
WASHER MAYTAG MVWP575GW0 "arrived on site and found error for Lid switch fault, Replaced it and all function has returned to machine. No water leaks from connections at time of service, job complete"
Clif L.
DISHWASHER JENN-AIR JDB8200AWS0 Arrived on site to diagnose a dishwasher that is not drying properly tested all parts in parts and found no mechanical failures at this time advised homeowner on best cycles and options to use for best drawing performance. As Issue was mentioned to previous technicians and they did not advise homeowner on ways to improve performance no charges are due today for customer instruct.
Thomas L.
OVEN GE JT915SKQK5SS Arrived on site to repair unit who’s door will not unlock. Tested unit and found microswitch of the door lock assembly has failed. Replace door lock assembly and tested. All operations are now normal.
Robert J.
REFRIGERATOR WHIRLPOOL ED5LHAXWQ00 Arrived on job for complaints of not dispensing ice. Found ice container damaged and holder. Customer had concerns about freezer temperature. Found bag of food blocking vent in freezer. Moved bag to proper storage area. ; ordrng 1 WP2188919 (holder)
Joseph C.
DISHWASHER GE GSD2300R00BB "Arrived on site for “unit not draining” complaint. Per my previous diagnosis, removed and replaced motor, housing, solenoid and brackets. After attempting to test unit, found sump and drain hose leaking. Will need new sump and drain hose. Will need authorization, as well. Office to set return visit schedule.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WD18X10039 (sump inlet) and 1 WD24X10014 (hose,drain)"
Tyler B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for unit not washing and unit filling when not in use. Found pump not washing and found valve sticking open, replaced pump and motor and valve and tested good. No leaks on site"
Chase S.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to diagnose dishwasher ran diagnostic can’t find anything wrong at this time ran several times told customer to call us back if she has any problems
Jonathan S.
COOKTOP KITCHENAID KCGS350ESS00 Arrived on site for flames too high on cooktop. Inspected unit and work area. Customer stated that the unit was not simmering and was causing her food to boil/burn. I inspected the burners and found flame to high on front burners and having orange tips. Adjusted flame on those burners. Tested all operations and tested good.
Thomas L.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice condition. The units sealed system is working properly. Here’s what happens, the unit fills with water extremely slow, then the water circulates for about 1 1/2 minutes, then it harvests for about 4 minutes, and this just keeps repeating on and on and on. The unit needs a water valve and a recirculation pump and possibly a control board. Customer is requesting first call of the day if possible.; ordrng 1 CNOTES and 1 CUSTOMERREQUESTFIRSTCALLIFPOSSIBLE and 1 LOWESCOSTAPPROVAL and 1 W10814799 (cntrl-elec) and 1 W10897719 (valve) and 1 W10908287 (pump) and 1 W11034363 (CONTROL)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "The home is the gate with the white D in the center. Arrived on site and replaced door diagnosed on previous visit. This door is correct and bins will fit. Refrigerator is not hooked up to water or power, job complete"
Joseph C.
DRYER ROPER RED4516FW0 Arrived on site for “no power to unit” complaint. Inspected unit and found 100VAC in L1 of wall plug and 118 in L2. Removed and replaced timer. Plugged unit back in and could hear sparking in wall. Shut off breaker and unplugged unit. Customer to get electrician to look at wall plug. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Scott M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site , replaced evap cover ,control, and fan motor w/ harness . Defrosted evap . Ran diagnostics all checked good . Nonwater leaks detected at time of service ."
Andy B.
REFRIGERATOR KITCHENAID KSSC48QVS06 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Paul R.
DISHWASHER KITCHENAID KUDS30FXSS9 Arrived onsite for the dishwasher leaking at the front right corner. I checked stored error codes and found an F10E1 & F6E4. I found nothing under the float switch and it was working as designed. I found the rinse aid set to high and the customer was using a pod with rinse aid. I found the unit over sudsing and this caused water to go over the lower door seal. I went over rinse aid use with the customer. I turned the dispenser down to 1 and the unit worked as designed. Call complete.
Thomas L.
RANGE GE JB700SJ1SS Arrived on site for unit that will not reach temperature properly. Unit was previously diagnosed as a failed control and bacon on it. The bake element I received is the incorrect element.; ordrng 1 WB44T10104 (unit asm)
Jonathan S.
REFRIGERATOR LG LFX25974SW/05 "Arrived on site for to install previous diagnosed. Removed torn gasket and installed new. Heated gasket with heat gun. Tested door seal and operation. Cycled ice maker and monitored cycle. All tested good, no water leaks detected."
Clif L.
WASHER WHIRLPOOL WTW4950HW1 Arrived on site to diagnose a washing machine that will not lock. Found broken lock latch assembly. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Brandon C.
OVEN WHIRLPOOL WOS92EC0AS02 "Arrived on site for customer complaint of oven not working after lighting strike, found UI console was not responding, quoted customer for UI console; ordrng 1 W10741612 (cntrl-elec) and 1 W10861491 (panl-cntrl)"
Paul R.
WASHER WHIRLPOOL WFW3090JW0 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the main control and tested the unit. The unit went thru diagnostics, completed the cycle, and worked as designed. Call complete."
Brandon C.
DRYER WHIRLPOOL 110.6513241 Arrived on site for customer complaint of dryer not shutting off after lightning strike. found faulty timer motor. Quoted customer for timer; ordrng 1 WPW10186032 (timer)
Lou S.
OVEN WHIRLPOOL WOS51EC0AS02 "arrived on site to inspect oven no operation. Upon further inspection, I found the unit display off and no response from the UI. Power to the unit was still on. I removed the unit from the wall and tested the thermal fuse and found it open. I replaced the fuse and tested the unit on Bake @350 degrees. Customer advised that the cooling fan works and they opened the unit door to cool the unit faster so the fan would turn off and that’s when the fuse went bad. I advised the customer that opening the door while the unit is hot will cause the fuse to blow. I tested voltage to the cooling fan and got 117VAC. I tested the TOD and it is good. Tested the other components and all were good. Unit operated as designed. I put the unit ack in the wall and recommended that the customer not open the door to cool the unit and allow the cooling fan to do its job and that the fan will shut off at around 170-175 degrees. Should the fuse go bad again due to customer neglect, t
Arthur B.
WINE COOLER KITCHENAID KUWL204ESB00 "Arrived onsite for customer complaint of wine cooler not cooling and temp alarm sounding. Unit was off when arrived. Call Techline Dustin and advised possible leak in cooling. Ordering compressor,dye drier and thermistors. Also reordering control. Dustin was unable to provide SR# due to system down. OF to R/S. ; ordrng 1 8201787 (compressor) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10808108 (cntrl-elec) and 2 W11238391 (thermistor)s and 1 WPW10143759 (dryer)"
Andy B.
RANGE KITCHENAID KSGB900ESS0 Arrived on site for range back burners not working. Tested and inspected unit and found dirty orifices and notches in burner heads needed to be filed to allow better gas flow. Made needed adjustments and tested unit. All operations are normal. No gas leaks present at time of service. Customer paid in full on CC.
Tyler B.
DISHWASHER KITCHENAID KDTM404ESS2 Arrived onsite adjuster replacement. Replaced and tested good. Collected remaining balance
Tyler B.
REFRIGERATOR KITCHENAID KSSC42FMS02 "Arrived on site for unit not cooling. Found compressor running and got to touch. Removed evap cover and found no frost pattern, small ball of ice on upper portion. Unit will need sealed system repair, unit will need,compressor, evaporator, heat exchanger, pan heater. Called and spoke with mr. on issue and requirements to repair, gave customer quote and customer agreed to quote. Was not able to collect 109.99 service fee due to wife having to leave during diagnostics to pickup children from school Parts 810.18Labor 1379.992,370.85; ordrng 1 CNOTE (OFFICE RS) and 1 COTE (4HR WINDOW ) and 1 TJ90SF8404 and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306093 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator, customer had accidentally inserted water filter backwards. Removed water filter and corrected. Tested water dispenser. All tested good, no water leaks detected.
Kevin B.
WASHER WHIRLPOOL MVWB955FC1 "arrived on site and found multiple error codes for lid latch. F5E1, F5E2, F5E3. After replacement washer is operating normally, ran test 52. No water leaks from connections at time of service, job complete"
Al R.
REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived to inspect water issues inside ff section.Checked the entire unit and only found condensation on the outside of the ice-maker and on the outside of the ice container.Unit passed all test in diagnostics and al water lines were dry at the end of service.Gasket on ice door assembly was realigned to fit the ice door.Job complete
Lou S.
OVEN WHIRLPOOL WFE540H0ES0 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that the unit still does not heat up to preheat. I removed the bottom panel and found the Bake element burnt in the back right corner in two different places. I removed and replaced the Bake element and tested and the unit operated as designed. Using my multimeter, I placed my thermal lead in the middle of the center rack and verified temps. Job completed."
Brandon C.
DRYER MAYTAG MEDB850YW "Arrived on site for customer complaint of dryer not heating properly, found faulty element, I replaced element, unit tested good. Collected payment on cc.Parts 99.18Service 115.00"
James C.
DISHWASHER MAYTAG MDBH965AWB Arrived on site and found unit has water standing. Tested drain cycle and found unit drains very slowly after a short burst. Cleaned out water and found filter and sump completely caked with build up and trash. Cleaned out and tested operation. Unit is now draining and I instructed customer to run a couple of cycles with dishwasher magic to break up and clear out remaining build up in filter. Job complete