Service History 154

We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Austin, TX 78733
Kevin
Job Details: 05/14/2021
"Arrived on site and inspected Washer and Found and Gearcase is leaking oil, a new one will be needed to correct the issue. All attached parts also should be replaced; ordrng 1 W11423758 (Gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Round Rock, TX 78664
Cliff
Job Details: 05/14/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Found e5 error indicating refrigerant leak in ff evaporator. Due to possible contaminated system compressor, drier, and evap will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11492867 (Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Coupling)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site to install previously diagnosed parts. Removed wave guide and installed new wave guide. Powered down oven and Removed UI and installed new UI. Ran a cup of water for one minute. Microwave heating as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kempner, TX 76539
Al
Job Details: 05/14/2021
"Arrived on site to install previously ordered parts.Forced the wash plate off, removed and replaced the wash plate, motor, hub, belt and capacitor.Reassembled and unit tested as designed.JOB COMPLETE"
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of of damaged handle, I replaced lower oven handle, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG231LVS0
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Arrived on site to diagnose unit not heating due to F5 error code, customer informed us the same. Upon investigation found that there is a service pointer for the control needing to be replaced due to heat rising into the control housing making it malfunction.
We serviced a
GE REFRIGERATOR
Model PFCS1RKZHSS
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/14/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Customer stated that he recently replaced ice maker. Found ice maker dry. Removed fill tube line from door to unit. Found water dripping out indicating that it is not frozen. Turned ice maker on and cycled. Found cycle completed. Checked return vents and found good air flow. Found condenser needs to be cleaned to avoid any future failures. All tested good, no water leaks found.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site for Oven wont heat to temp. Found liner inside oven cavity covering the entire base of the oven blocking all vents. Removed liner and ran three set of temps. Igniter lighting every time on first click. Average temp from three sets was 358. Liner was preventing the igniter from getting a good air to gas mixture to light the flame properly prior to my arrival. Now that liner is removed the oven is heating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Wesley
Job Details: 05/14/2021
Arrived onsite and replaced upper rack due to rust spots. All checks good. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site for F8 E0 - Wall Oven - PRE-ID Upper Oven Cooling Fan Assembly. Placed in diagnostics and F8E0 came on. Cleared error codes. Removed blower fan and installed new blower fan. Placed in preheat at 350. Oven reached temp as designed. Job completed.
We serviced a
GE RANGE
Model JB650ST2SS
Near Harker Heights, TX 76548
Tyler
Job Details: 05/14/2021
Arrived on site for range that had lost power after making a sparking sound and customer try to use it after previous repair. Upon arrival found that breaker to Ranger tripped upon further diagnostics I found the main control was turning back on whenever the power was restored although when I went to test the oven with the back panel off I found the sparks had flown out from the broil element about half an inch into the insulation away from where the wires connect to it the crack inside the element was hidden within flame retardant insulation completely unseen unless you dig around inside the insulation with the previously diagnosed main control and bake element just in case there any further safety issues when we go to test the oven after boil element is replaced; ordrng 1 WB44T10094 (Broil element)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Arrived on site to diagnose microwave not working but oven working fine, customer informed us that the unit wasnt functioning fully and unable to be used. Upon further inspection the units hinges were not shaped correctly and we reseated them. We found the ui was frozen with no keys working, we reset the breaker and now the unit is functioning as designed. We also found the unit not connected to WiFi or a whirlpool app. we are ordering a new control UI to complete the repair.; ordrng 1 W11297728 (Control UI)"
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW2
Near Austin, TX 78759
David
Job Details: 05/14/2021
"Arrived on site to follow up on washer leaking from bellow area. On arrival I checked the bellow and found the drain holes were covered up, causing water to sit in the bellow. Bellow itself looked like it may be slightly deformed. Replaced bellow and lined up holes to correct. Verified water is draining. Advised customer that his washer is sitting on a slightly downwards angle and may need to be leveled, but it is now draining correctly. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Georgetown, TX 78628
Tommy
Job Details: 05/14/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced left front burner and cap. Unit is now operating as designed. Job Completed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2423RS1A
Near Austin, TX 78702
Leonardo
Job Details: 05/14/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near New Braunfels, TX 78130
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for sparking and smoking. Found customer was leaving rack in when not using. Advised customer to remove rack when not using to prevent sparks. Found smoke was coming from burnt diode. Replaced diode, tested unit, unit works good. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Kingsbury, TX 78638
Robert
Job Details: 05/14/2021
Arrived on job for complaints of not running cycle. Ran diagnostics and found code for communication error. Replaced control if error continues recommend replacement of water level switch. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVWB855DW1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for lid not unlocking. Found error codes f5e3(lid unlock failure) and f5e2(lid lock failure). Ran diagnostics and lid was not engaging. Verified voltage was correct. Replaced lid lock, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Luling, TX 78648
Robert
Job Details: 05/14/2021
"Arrived on job to replace previously diagnosed parts. Pulled pulley and found oil leaks from gearcase. Will need to return with gearcase, belt, pulley and washplate. ; ordrng 1 W10721967 (drive pulley) and 1 W10919191 (washplate) and 1 W11239857 (belt) and 1 W11454372 (GEARCASE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Scott
Job Details: 05/14/2021
"Arrived on site , couldn?t duplicate issue at time of service . Ran checks all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Scott
Job Details: 05/14/2021
Arrived on site for no cool fridge . Found evap fan not functioning . Replaced fan . All checked normal. Job complete. No water leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Arrived on site to diagnose refrigerator not closing correctly, customer informed us that she was wanting the door to close from the left side while the right was closed first. Informed customer per manufacturer for the door to close properly that due to the mullion the door on the left must be closed before the right door to function as intended otherwise it can create a tear in the gasket. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Round Rock, TX 78665
Cliff
Job Details: 05/14/2021
Arrived on site to diagnose a refrigerator with light not working. Found freezer led failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Spicewood, TX 78669
Brandon
Job Details: 05/14/2021
"Arrived on site to replace motor and control, after replacing parts, I ran DMLS calibration cycle, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit not cooling properly, ran test 4 and checked for frost pattern on fresh food evaporator, found sealed system leak in fresh food section evaporator, for compressor, evaporator, drier, and access valve.
We serviced a
GE MICROWAVE
Model JNM1951SR1SS
Near Killeen, TX 76542
Al
Job Details: 05/14/2021
"Arrived on site and inspected microwave smoking.Found the unit was arching and sparking behind the waveguide, causing the unit to smoke arch and spark.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Killeen, TX 76542
Al
Job Details: 05/14/2021
"Arrived on site and inspected refrigerator that wasnt powering n.Confirmed the complaint and found house breaker panel kept tripping when I plugged the unit in. I attempted to plug it into another outlet and that also kept tripping.Disassembled the back panel off and discovered the unit was rigged, there was no capacitor and there was no start device.The unit wasnt coming on due to the wiring and electrical issues, so I couldnt get a proper diagnosis.No parts installed.Office contacted in AHS thread contacted.Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Lou
Job Details: 05/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap thermistor failure, I removed and replaced the RC evaporator cover w/thermistor and hv control. Inspected the drain tube at the back of the unit and found it gapped. Sealed the gap with manufacturers approved silicone. Tested unit and it is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and console. The unit still did not heat. I heard the fan kick on and sounded normal but the unit showed an error for fan speed. I advised the customer to have a license electrician come out to service the house circuit for the oven. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site to install previously diagnosed parts. Placed in diagnostics and got F1E4 microwave relay error. Cleared error code. Removed UI and control and installed control then powered up for two minutes. Cut power and installed UI. Powered up and UI had no power. Powered down. Removed UI and installed original UI. Powered up and UI had power. Ran a cup of water for two minutes. Microwave heating as designed. No error codes came up. Ran another cup of water for two minutes and microwave heating as designed. No error codes came on. Job completed.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV162LSA
Near Robinson, TX 76706
Jonathan
Job Details: 05/14/2021
Arrived on site for a microwave that had a broken handle. Inspected unit and worked area. Confirmed customers complaint and replaced microwave door. Unit is not working as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2313LPC
Near Lockhart, TX 78644
Robert
Job Details: 05/14/2021
Arrived on job for complaints of freezer too cold and refrigerator warm. Found the damper not opening. After replacement test operation airflow now normal
We serviced a
GE RANGE
Model CGS990SET7SS
Near San Marcos, TX 78666
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for no heating. Found glow igniter was burnt and cracked. Replaced glow igniter, tested unit to 350, unit works good. Verified with owner. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit operating with failed gearcase. Replaced gearcase and cam. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Austin, TX 78739
Leonardo
Job Details: 05/14/2021
Arrived on site to replace turn table motor and shaft. Found shaft the only thing needs.
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for unit not holding temp. Test unit and found customer turning the oven on then back off to see the temp. Advised customer unit will not give you the correct temp because of the control board giving the thermostat time to get correct temp. Job complete.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Salado, TX 76571
Al
Job Details: 05/14/2021
Arrived on site and inspected washer leaking and no hot water.Confirmed the complaint and found the leaks were all on the inside wall of the unit indicating customers have been overfilling the unit.Also found the hot water valve was filled with sediment and rocks.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Waco, TX 76704
Jonathan
Job Details: 05/14/2021
Arrived on site for a dryer that has a door that won?t stay closed. Inspected unit and work area. Found the couch had been extremely worn in. Replaced catch and tested unit. Unit still would close but push out. Replaced the strike and tested it again. Found the same issue. Spoke to PR and was advised that the issue would most likely after that be due to a bad hinge or a bad inner door. .; ordrng 1 W11126813 (door) and 1 W11371722 (HINGE RIGHT) and 1 W11376139 (HINGE LEFT)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78752
Jacob
Job Details: 05/14/2021
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78731
David
Job Details: 05/14/2021
"Arrived on site to diagnose microwave that intermittently did not heat. Examined unit and found diode retaining screw was not tight. Replaced diode and tightened screw. Customer informed me that sometimes youd hear a clicking on the left side when it wouldnt run. Advised customer that the right interlock is stiff and door must be closed firmly in order to trigger interlock. Was able to lightly close door to trigger clicking, and showed them if you push on that interlock it works fine. All is now working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78747
Jacob
Job Details: 05/14/2021
"Arrived onsite for unit not powering on when plugged in. Checked voltage at the wall. Unit getting 120v. Upon further inspection, found that the plug wire had been sliced into. Need to come back with wiring harness. Office to reschedule ; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Round Rock, TX 78664
Cliff
Job Details: 05/14/2021
Arrived on site to diagnose a washer that is not agitating. Found unit not shifting and replaced clutch. Found no change in operation and control will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11419171 (Control)
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Georgetown, TX 78626
Tommy
Job Details: 05/14/2021
Arrived onsite for previously diagnosed parts upon removing from box found blower damaged. Installed exhaust clip and used sound pad to dampen noise. Ordering new blower to return with motor.; ordrng 1 WP697772 (Blower)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78628
Tommy
Job Details: 05/14/2021
Arrived onsite for washer leaking. Upon arrival found unit water dripping from back right and top right by cold water valve. Turned off in garage. Found line corroded and rusted in and on. Spoke with customer on need for plumber took photos to document. Found unit tube between drain also had small needle whole in it. Replaced. Could not test as unit could not have water turned on. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ0
Near Del Valle, TX 78617
Jacob
Job Details: 05/14/2021
"Arrived onsite for unit making extra noise during agitation. Tested unit. All worked good. Upon further inspection, found that the cam was worn out. Ordered part. Needs authorization. Office to reschedule ; ordrng 1 285565 (agitator assy,comp)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBPA
Near Temple, TX 76502
Jonathan
Job Details: 05/14/2021
Arrived on site for a refrigerator that won?t cool the refrigerator unless it is set for a really low setting and won?t make ice. Inspected unit and work area. Checked icemaker and found icemaker motor attempting to run but the teeth on the wheels completely stripped. Unit will need new icemaker for icemaker repair. Checked evaporator for defrost issue. Could not find any defrost issues at the time and found the evaporator fan running. Spoke to PR and was advised that the issue was most likely with one of the thermistor?s or a control. Could not pull up tech sheet due to site being down for maintenance. Ordering icemaker and will return with cooling issue parts and test then. Office will need to contact the customer about a return date due to an out of stock part. ; ordrng 1 241798231 (ICE MAKER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Scott
Job Details: 05/14/2021
"Arrived on site ,replaced all parts assigned to job . No other issues found with unit .no water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Salado, TX 76571
Al
Job Details: 05/14/2021
Arrived back on site to install previously ordered parts.Removed and replaced the shocks and tested the unit and unit preformed as designed to customers satisfaction.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near San Marcos, TX 78666
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for not heating/drying. Found connection to heat element was not connected on left side. Secured connection, tested unit, unit works good. Verified it?s maintenance man. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78731
Matthew
Job Details: 05/14/2021
Arrived onsite to replace ordered parts
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Washing machine was not installed properly, rerouted the hoses and pushed the unit back into place properly. Job complete."
We serviced a
KITCHENAID RANGE
Model KEBS107SSS02
Near Austin, TX 78756
Jacob
Job Details: 05/13/2021
"Arrived onsite for unit not heating. Tested unit. It would not heat. Upon further inspection, found that the thermostat fuse was no good. Got authorization to replace thermostat fuse. Replaced fuse. Tested unit. Unit is heating.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Dripping Springs, TX 78620
Robert
Job Details: 05/13/2021
Arrived on job for complaints of not cooling. Found all fans working. Refrigerator was unplugged when I arrived so unable to verify frost pattern. After running compressor for some time found no heat on hi side line. ; ordrng 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR )
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/13/2021
"Arrived on site to test unit for loud grinding noise. Found a bunch of change and razor blades in tub causing excessive noise. Removed objects and slight noise of failing gearcase is present. Need drive belt as it is slipping. Recommend replacing gearcase, splutch assembly, belt and shift actuator. Office to reschedule. ; ordrng 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 05/13/2021
"Arrived on site to replace control from previous diagnosis. Verified heater was always engaging with 110vac. Also found evap thermistor was reading open and not in proper location. Replaced control and evap thermistor, tested unit, unit works good. Unit not connected to water. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Robert
Job Details: 05/13/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78733
Kevin
Job Details: 05/13/2021
"Arrived on site and inspected refrigerator and found with a water filter installed Dispenser pressure is very weak. If a bypass is installed the dispenser pressure is good. Recommend it to homeowner that filter head assembly be replaced.after replacement was able to dispense 10 pint glasses and two large tumblers with filter installed. Dispenser is now operating normally, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Canyon Lake, TX 78133
Robert
Job Details: 05/13/2021
Arrived on job for complaints of no air or little air flow. Found the air flow is strong enough to fully open flap. The fan is working to design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78626
Tommy
Job Details: 05/13/2021
Arrived onsite for freezer switch not reading. Upon arrival found unit was frozen by switch cleared by hand. Ordering switch replacement. Office to reschedule upon receiving.; ordrng 1 W11445850 (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78734
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of no lights in freezer or top of fresh food section. I found failed freezer module, I replaced freezer module, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ
Near Austin, TX 78717
Justin
Job Details: 05/13/2021
Arrived on site for a refrigerator with doors dented. Upon further inspection I found both FC and RC dented. I replaced both plus the nameplate and then tested the water on the FC and found it working as designed. I adjusted the gasket and the unit is now sealing as designed. I advised the customer to keep the doors closed for a few hours to allow the seal to set. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Jarrell, TX 76537
Lou
Job Details: 05/13/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the cold water inlet valve and calibrated the unit. Tested in diagnostics and the unit is operating as designedNo water leaks observed during service, job completed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76710
Jonathan
Job Details: 05/13/2021
"Arrived on site for a dryer that is still having issues starting. Inspected unit and work area. Remove terminal block cover and tested voltage going across all terminals while the unit was not calling for electricity. I found proper voltage between all legs when the unit did not call for electricity. As soon as I cycled the unit to a time dry high heat cycle and started pressing start voltage went from 123V to 50.1V until the drum and motor were at maximum speed, the voltage jumped right back up to 123V. I called Techline and spoke to Steve SR# 7730625255. He advised that based on the findings and prior motor replacement, the issue still had to be an electrical supply issue. He advised that most of the problem with the electricians they send out, is that they only test the unit when it?s not under a load. He advised that most likely the issue was with a bad voltage line. The customer had me speak to the manager of the property and explained everything tech line went over with her. She is going to have another electrician come out to test the unit while the unit is under a load to verify that there is a line voltage issue. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Harker Heights, TX 76548
Al
Job Details: 05/13/2021
Arrived on site to inspect dishwasher issues.Confirmed the complaint and found the middle spray arm was defective.Removed and replaced it and unit tested as designed.JOB COMPLETE
We serviced a
KENMORE WASHER
Model 796.4116241
Near Belton, TX 76513
Tyler
Job Details: 05/13/2021
Arrived on site for washer not draining and making an odd loud noise during cycles. Upon arrival I entered diagnostics And found an oe error indicating long or no drain issue. During further diagnostics I found that during drain cycle pump was cleared with no blockage but inner bearing of motor were blown causing propeller to wobble and not drain water out. Will need to order drain pump. 4681EA2001T; ordrng 1 4681EA2001T (Drain pump)
We serviced a
GE REFRIGERATOR
Model GSS20IETEBB
Near Killeen, TX 76543
Al
Job Details: 05/13/2021
"Arrived on site to install previously ordered part.Removed and replaced the auger motor, reassembled and unit tested as designed and dispensed ice.JOB COMPLETE"
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Al
Job Details: 05/13/2021
Arrived ack on site and inspected the ice maker issues. Removed and replaced the ice maker and valve.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jarrell, TX 76537
Lou
Job Details: 05/13/2021
"Arrived on site to inspect washer no power. Upon further inspection, I found the unit plugged in. I pressed all keys on the console and the unit only beeped after every press. I unplugged the unit for approximately 1 minute then plugged it back in and attempted to place in diagnostics. Unit went into diagnostics and I checked error codes and found F0E5 & F0E3. Cleared the codes and continued with testing. Unit operated as designed until it got to,the spin cycle and it failed to spin and was making a rubbing noise at the rotor. Unit agitated as designed. I tilted the unit back and inspected underneath and found gearcase oil on the rotor, drain pump and all panels. I removed the rotor and found a large amount of gearcase oil on the inner side of the rotor. When I went to place the unit back in diagnostics, the unit failed. I cycled power to the unit and was able to get it into diagnostics. Checked error codes and got F6E3. Cleared the code and tested high speed spin in manual test mode. Unit operated fine, but continued to make the rubbing noise at the beginning the spin. I am ordering the gearcase, slider, clutch, rotor and will return with the main control. No water leaks observed during service, office to schedule return service. Upon returning, the gearcase, clutch and slider will need to be replaced and tested to see if the rotor is needed.; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"
We serviced a
KENMORE WASHER
Model 110.295228
Near Copperas Cove, TX 76522
Al
Job Details: 05/13/2021
Arrived back on site to install previously ordered part.Removed and replaced the timer.Reassembled and unit tested as designed.Customer has issues with the outlet the unit is plugged into.I had to hold the plug for unit to work properly.JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model DUI100X7PQ7
Near Copperas Cove, TX 76522
Al
Job Details: 05/13/2021
"Arrived on site and inspected dishwasher not washing.Tested the unit and it filled and drained, but wouldnt wash.Removed and replaced the pump and motor, reassembled and unit tested as designed without any leaks.JOB COMPLETE"
We serviced a
KENMORE DRYER
Model 417.8112231
Near Harker Heights, TX 76548
Tyler
Job Details: 05/13/2021
Arrived on site for dryer not turning on. Upon arrival I found that the unit was getting 240 V to the outlet and the dryer was in fact turning on and heating up as designed. I then spoke with the customer in more detail regarding the situation and she had stated that American home shield had sent out an electrician and a dryer vent cleaning person and that the electrician told her the outlet was fine but the dryer vent cleaning person had informed the customer that she would need a new power cord due to the power cord melting. upon inspection of the power cord I did find that the right side prong of the power cord did have some small amount of melting damage around it and the prong had a tiny burn mark on it. I then looked inside the outlet and found that the right side prong connector inside the outlet itself is also damaged and falling apart and causing some internal melting around the inside of the outlet at this point if we replace the power cord and electrician would have to come out and replace the outlet first to ensure that the new power cord is not gonna run into the same problems as before. American home shield needs to be notified that it would be recommended for an electrician to come out and replace the power cord and outlet at the same time in order to complete repair. Other than finding issues with outlet and power cord I was still able to test the dryer and found that unit is turning on and heating up as designed and as long as an electrician can get out to make the repairs the unit will be ready for use by the customer once done. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Killeen, TX 76542
Al
Job Details: 05/13/2021
"Arrived on site and inspected F1 and PF on dryer.Confirmed the complaint and found F1 is directly related to the main control.Office to schedule return services when control arrives.Needs more work"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Temple, TX 76502
Tyler
Job Details: 05/13/2021
Arrived on site for washer needing a previously diagnose main control after previous visit with techline on site. Upon arrival I was able to install a new main control and then ran a factory reset on the machine afterwords I put the unit into a manual diagnostics check and was able to fill the tub with water halfway full and then ran a high and low agitation test and found the unit functioning with no odd noises and then ran a drain and spin cycle and verify that the unit is no longer making any odd screeching noises or metal on metal sound. I informed the customer just to notify us if the issue order arise again that way we can call whirlpool techline for further assistance at this point. No leaks before during or after repair call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hewitt, TX 76643
Jonathan
Job Details: 05/13/2021
Arrived on site for a washing machine with no power. Inspected unit and work area. Found voltage going to the control board and voltage going to the user interface but no display. Replaced user interface panel and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waco, TX 76710
Jonathan
Job Details: 05/13/2021
Arrived on site for a dishwasher that had a cracked tub. Inspected unit and work area. Confirmed customers complaint and replaced tub. Reassembled unit and ran the unit through an auto test. Found no leaks present during operation and everything was running as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Hewitt, TX 76643
Jonathan
Job Details: 05/13/2021
"Arrived on site for a dryer that is tearing up clothes. Inspected unit and work area. The customer advised that she wasn?t sure if the issue was with her washer or dryer but that she?s had two loads that have torn up towels. She advised the first time happened in September and then the second time happened just a few weeks ago. Said that it does not happen on every cycle but only seemingly with towels. She advised that Whirlpool told her to run a load with some pantyhose to see if they caught anywhere and they did not. Disassembled unit and could not find any areas where clothes could snag on or evidence of clothing damage or pieces of clothes stuck anywhere. I did advise the customer that the issue was most likely with her washer not her dryer.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Temple, TX 76504
Tyler
Job Details: 05/13/2021
Arrived on site to install previously diagnosed relay switch. Upon installing switch I was able to verify that the buzzing noise that was occurring was no longer having any effect on the washer and had gone away but I also found that the main control was putting the unit into a flood mode and after waiting 15 minutes I could not get the unit to exit flood mode and then went ahead and put in the new main control back in the unit and reset the unit I found after reassembly and during diagnostics and user mode testing that unit is fully functioning as designed with no buzzing noises or leaks of any kind. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNL00
Near Harker Heights, TX 76548
Al
Job Details: 05/13/2021
Arrived on site and inspected water leaking from the ice maker section.Confirmed the complaint and found massive ice buildup on and around the ice maker.I uninstalled it and used my steamer to melt all of the blockage from the unit.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVB0
Near Waco, TX 76712
Jonathan
Job Details: 05/13/2021
"Arrived on site for a dishwasher that won?t drain and the control panel won?t light. Inspected unit and work area. Found the normal light flashing on and off and not allowing any selections on the user interface. I power cycled the unit and allowed allowed the unit to drain but immediately started flashing the normal button and would not except any further selections indicating a control issue. The customer advised that the unit is constantly filling up with water when not in use. However, she advised thatthe water is murky and smells bad. Checked unit and did not find water dripping into the tub from the valve. Checked drain hose and found it running downhill from the garbage disposal into the dishwasher. I did advise the customer that that will cause the unit to fill with water when her garbage disposal fills up.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near Waco, TX 76712
Jonathan
Job Details: 05/13/2021
Arrived on site for a refrigerator that won?t except selections. Inspected unit and work area. The customer advised that the unit is making selections but that his unit had gone blank and all power was lost all scepter the UI. He advised that they power cycled the unit and then it continue to do that for a few minutes until it powered on the rest of the unit. I checked voltage going to the UI and found proper voltage. Replaced main control board Failure and tested unit. Unit began working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Waco, TX 76712
Jonathan
Job Details: 05/13/2021
Arrived on site for a washing machine that won?t drain. Inspected unit and work area. Attempted to place unit in a drain and found the unit not draining. Remove front panel and remove filter. Found filter was clean and plenty of water inside the drum. Check voltage going to the drain pump and found proper voltage. Remove water from the basket and replace the drain pump. Tested unit twice and found the unit filling and draining as designed. Call complete.
We serviced a
GE DISHWASHER
Model GDF630PGM0WW
Near Hewitt, TX 76643
Jonathan
Job Details: 05/13/2021
"Arrived on site for a dishwasher that is flashing lights and won?t complete a cycle. Inspected unit and work area. Attempted to place unit and service diagnostics and wasn?t able to. Placed unit in a regular wash cycle and then canceled out the cycle to put the unit into a drain. The unit drained out and a soon as I open the door, the dishwasher stopped draining. Upon closing the door of the dishwasher started to drain again. Spoke to CS and was advised that based on my checks, the issue would most likely be with the main control. Went to replace main control and found the main control sent was not the right part. Found a burn mark on the existing main control. See photo.Ordering part and office will need to contact the customer about a return date due to out of stock parts.; ordrng 1 WD21X26186 (CONTROL)"
We serviced a
MAYTAG OVEN
Model MER8800FZ2
Near Temple, TX 76502
Tyler
Job Details: 05/13/2021
"Arrived on site for range needing previously diagnosed knobs and infinite switchs. Upon arrival I was able to disassemble, install new parts, then reassembled unit. After repair I tested the entire cooktop and found full functionality within unit. Call complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2067AEB
Near Temple, TX 76502
Tyler
Job Details: 05/13/2021
"Arrived on site for refrigerator not making ice, or cooling properly per customer complaint. Upon arrival I entered diagnostics on unit and ran the following tests: Test 112 high/low speed voltage- high speed 6.6 volts/4.3 Test 141-72 degrees, test 142-10 degrees, test 144-80 degrees, test 145- 24 degrees.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78703
Luis
Job Details: 05/13/2021
Arrived on site for no cool. Powered unit on diagnosed locked up compressor ordering new compressor. ; ordrng 1 W11025999 (Compressor) and 1 Accessvalve (Access valve) and 1 Nonuvdrier (Non uv drier) and 1 W11131873 (Orion control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Belton, TX 76513
Tyler
Job Details: 05/13/2021
Arrived on site for refrigerator not cooling and building up to much frost in fresh food compartment. Upon arrival customer stated customer had stated they had unplugged the unit earlier in the morning before my arrival and tried to let it naturally defrost. Upon further inspection I found on the p5-1&2 connections that the ffc thermistor was reading 3.3k ohms with the small amount of ice still encompassing it. Also found evap fan scroll running but not fast enough to push air around.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Niederwald, TX 78640
Leonardo
Job Details: 05/13/2021
Arrived on site to replace micro switches and high voltage. Replaced switches and high voltage test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Spicewood, TX 78669
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of loud noise, found rollers, motor, blower wheel and pads were needed, I replaced all parts, unit tested good."
We serviced a
GE WASHER
Model WHDSR109J5WW
Near San Marcos, TX 78666
Robert
Job Details: 05/13/2021
Arrived on job for complaints of water over flow. Found pressure switch not working and timer hard to turn. Replaced both timer and switch.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS3
Near Georgetown, TX 78628
David S
Job Details: 05/13/2021
"Arrived on site for possible sealed system repair. I gained access to the compressor and found it had good voltage and was pumping. I found no refrigerant flowing. I disassembled the unit and punctured the dryer. I found the system empty of refrigerant. I replaced the compressor, evaporator, installed a non uv dryer and an access valve in the compressor. I pulled a vacuum and monitored pressures. I found pressures holding. I put a measured charge into the system and found pressures holding. I reassembled the unit. I tested the unit and found the evaporator forming a good frost pattern. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
David S
Job Details: 05/13/2021
"Arrived on site to diagnose slow trickle from water dispenser. Customer informed us of the trickle and showed us with a cup how slow the flow was. We removed the water filter and installed the water filter bypass and retested the water dispenser, we found water pressure restored. We spoke to the customer and found out they are on a water softener, advised customer that there was no need for a filter while on water softener as it will clog the filter faster. Unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Manor, TX 78653
Matthew
Job Details: 05/13/2021
Arrived onsite for refrigerator water tube. Upon inspection found unit needed inlet tube to filter housing. Will need to order and return. Office to reschedule ; ordrng 1 W11162036 (tube-water) and 1 W11162040 (tube-water)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78738
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of unit not powering on, or not completing cycles at times. Found error codes 2-1 and 5-1 in diagnostic mode, called techline SR# 7730752147 I replaced UI console, unit tested good."
We serviced a
FRIGIDAIRE RANGE
Model FEFL79ECD
Near Killeen, TX 76542
Al
Job Details: 05/13/2021
Arrived on site to install previously ordered part.Removed and replaced the infinite switch and unit tested as designed.Customer satisfied JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78735
Luis
Job Details: 05/13/2021
"Arrived on site for oil that leaked out of evaporator. Replaced evaporator assembly,secured thermistor to correct location on suction line using foil tape and a zip,replaced cover,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,low side reading -20 high side reading 0,loud swoosh sound then noise stopped,ran diagnostics test 4 no frost forming on evaporators and pressures reading -20 and 0. Removed filter drier,no refrigerant passing through to drier,attempted to flush system same issue cut discharge tube,found restriction from condenser coil to filter drier
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Waco, TX 76712
Jonathan
Job Details: 05/13/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced all valve and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Austin, TX 78728
Justin
Job Details: 05/13/2021
"Arrived on site for a wall oven with a UI not responding. Upon further inspection I found the UI buttons not responding and you could utilize the touch screen, but when you tried to start the oven to preheat nothing would happen. I powered the unit off for two minutes at the breaker. After I turned it on it was now responsive. I got the unit into diagnostics mode and found stored error code F6E4 for UI not communicating properly with the control. I am ordering the UI and will return to install the UI and control. Office to reschedule. ; ordrng 1 W11297709 (UI)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Jarrell, TX 76537
Lou
Job Details: 05/13/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested the compressor and found the evaporator not cooling/freezing. Tested the heat valve and it is operating as designed. I placed my gauges on the unit and tested pressures and found them to be at -25/100psi. Attempted to adjust the pressure readings by adding refrigerant and it failed. I dumped the refrigerant and vacuumed the unit for approximately 15 mins then added 5.75oz refrigerant and monitored pressures. Again, the pressure reading was closer to -30/90. While testing the last time, I could hear what sounded like the heat valve leaking while I had the compressor turned on for cooling cycle. I am ordering the heat valve and CNOTE-3 HOUR JOB and will return with all prescreened parts. Office to schedule return service. No water leaks observed during service and unit left turned off for safety. ; ordrng 1 WPW10206473 (Heat valve) and 1 CNOTE (3 HOUR JOB)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/13/2021
Arrived on site to test unit for being too loud. Found drain motor was being loud. Removed drain motor and found garbage disposal was back feeding into dishwasher. Verified check valve still good. Installed high drain loop to prevent back feed. Cleared drain area and tested. Noise is average noise for this unit. No error codes present. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Georgetown, TX 78628
David S
Job Details: 05/13/2021
"Arrived on site to diagnose issue with dryer not drying properly, customer informed that half the time it doesnt dry properly or doesnt dry at all. Utilized the vent testing kit to find improper venting, unit showed good power but bad venting while vent attached and good power and good venting when the vent is not attached, checked blower wheel and lint trap which was unobstructed. Unit is operating as designed, informed customer of the issue being a ventilation issue and that they would need to get it checked out via a vent cleaning service,