"Arrived on site for refrigerator barely making ice and intermittently showing door open light on display after previously being repaired. On arrival confirmed issue and inspected previous wiring fix and switchs, during tests I found ice maker stop half way through harvest and power supply dropped. I reset power to fridge and retested unit and found ice maker working as designed as well as intermittent door signal issue went away as well. Call complete"

"Arrived on site for inner gasket melting. Upon arrival, found lower part of inner door gasket is warping. Customer and I agreed we were not sure if new inner door that was replaced previously had the warp already. Upon inspecting new door, same warp was present. Customer requested us to order new door. Ordering new inner door. Advise next technician to replace inner door. If new door has warped gasket, call techline and confirm if this will be a functional issue later on. Customer also agrees if the warp will not cause a functional failure, they will accept replacing new inner door. Office to reschedule ; ordrng 1 W11684570 (Inner door)"

Arrived on site to test unit for sealed system issue. Found nice Friday pattern on entire evap. Customer stated she had never had an issue with unit getting warm just over cooling. Found defrost bimetal is shorted causing over frosting on top right hand side. Also found condenser completely clogged. Cleared clog and removed ball off ice. Don't see a need to tap into sealed system and potentially create an issue that is currently not present. Recommend evap harness assembly and control. Office to reschedule. ; ordrng 1 W11524469 (Control) and 1 W11524653 (Evap harness)

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival I verified issue I replaced the control board, bake, and broil element. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity ,voltage and amp draw all readings are correct product works as it's designed. Calling whirlpool safety Sr # 7741788692"

"Arrived on site to replace previously diagnosed gear case, slider, clutch, rotor, stator, harness and agitator, agitator was ceased on and had to be broken out, replaced all parts and tested unit is now running as designed no leaks detected job complete installed W11666463, W10754161, W10754448, W10734421, W10754158, W11550891, W11393685"

Arrived on site for washer making weird noise . Found weird noise is unit is stuck in drain mode . Ran diagnostics for pressure sensor and control error code . Replaced contro l W11607637. Ran calibration and diagnostics test wash. All checked normal. Nomwater leaks detected at time of service . Job complete

"Arrived on site to test unit for noise, tested unit found loud noise coming from the motor, replaced motor and noticed that unit does not have a seal on the blower housing, installed seal and tested unit is now running as designed job complete installed W11401018, W11234001"

"Arrived on site for dead microwave. Found 20A fuse blown . Checked and found upper interlocks lock had failed . Replaced both upper and lower interlocks , replaced fuse . Ran heating test . U it is heating to wp specs. Parts installed W11551761 , W11551558, W11707984. Job complete"

Arrived on site to test unit for not heating. Found blue igniter receiving proper voltage but not glowing. Replaced igniter(W11176454) unit is now working as designed. Job complete.

"Arrived on site to test unit for drain pump not disengaging, replaced control per service pointer and tested unit is now running as designed no leaks detected job complete installed W11607637"

Arrived on site to test unit for no ice. Found ice maker mold was hanging. Replaced ice maker and unit is now working as designed. Job complete.

"Arrived on site for water leaking from icemaker. Found a defective icemaker,water leaking from housing,replaced icemaker,ran optics diagnostic passed,power cycled unit icemaker ran through a cycle and filled with water no leaks. Wpw10277449"

Arrived on site for washer stopping during about large cycle. It will just make a strange noise then start blinking. Found f8e6. Cleared codes and ran diagnostics. All components pass. Customer says all other cycles except big ones work. Inspected washer and found drain line is about mid to upper tub level. When it reaches that level it just starts draining out the water. Used new zip ties to have drain line up higher. Advised customer of findings and that something may need to be added to better route drain is it hits wall. Unit is working as designed. Call complete. 162.36 Auth code: T94V4W

Arrived on site for icemaker not working and lights not working properly. Temp in freezer is 1f. Found led in freezer is out. Cycled icemaker and it did complete cycle. Found some small cubes. Went to check filter and filter filter housing broken. Will need new housing and new led parts. Also found the control panel has holes through it. Ordering and Reset for Mon 7th; ordrng 1 WPW10515057 (Led) and 1 W10862456 (Filter housing) and 1 WPW10397956 (Control)

"Arrived on site to diagnose range with 2 burners not lighting. Found 2 switches on the switch harness not making proper contact. Found wrong model info present, so switch harness provided is incorrect. Ordering correct harness. Set return for 7/7. ; ordrng 1 W11241684 (Switch Harness)"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10541657 drum and W11315726 right side panel. Tested unit and now unit is functioning as designed."

"Arrived on site for unit making loud noise when spinning. Upon arrival, ran diagnostics and found gears on the cam rubbing. Upon closer inspection, found Gearcase shaft bouncing causing came not to disengage properly. In addition, found M/S to be incorrect. Corrected on SD. Ordering W11449840 Gearcase, W10752187 screw, W10721967 splutch kit, W11481722 actuator, W11395618 capacitor and W11239857 belt. No water leaks detected at this time. Customer agreed to reschedule July 9th. Please advise customer to cancellation list ; ordrng 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W10721967 (Splutch kit) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11239857 (Belt)"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit typically will trip the breaker before the final spin. Has happened multiple times in the last couple weeks. Reset breaker and entered diagnostics, found no error codes stored. Started a test cycle, during the fill unit tripped the breaker. Reset breaker once more and applied power to the unit. While searching for tech sheet with the unit in standby mode, breaker tripped. Suspecting a breaker issue. Used an extension cord and used a different circuit to test unit, ran a test cycle with no issues. Breaker did not trip and all components properly engaged. Advised customer to have builder replace the breaker due to nuisance tripping. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site. Unit not powering on due to a defective drain pump,replaced drain pump ran water through unit water entered drain pump,pump drain water checked all connections no leaks. Ran diagnostic pump shutting off water fill early replaced recirculating pump and bin thermistor. Wpw10511923,w11542867,w11539855"

"Arrived on site to test unit for tripping breaker, tested unit found unit tripping during preheat, customer stated since last repair unit continues to trip every use, inspected found no issues with voltage or wiring, inspected elements and found that the bake still has the silicone swedges, replaced both elements and control, and preheated unit to 500 advised customer to keep it there for 2 hours to complete burn off, called safety to document SR#7741694716, if unit is still tripping after this process then the breaker will need to be replaced and documentation provided to safety, at this time unit is running as designed job complete installed W11182108, W10856603, W11707168"

"Arrived on site to test unit for loud rattling, tested unit found condenser fan blade hitting the condenser tubing, adjusted and tested unit is now running as designed job complete no parts installed"

"Arrived on site to test unit for constant draining. Found error f3e1 present. Replaced control and unit completed diagnostics with no issues, unit is now working as designed. Job complete."

"Arrived on site to test unit for no water dispensing and no ice, tested unit found filter housing filter and all components frozen over causing water to leak from one if the lines, recommend replacing the filter box assembly and control, ordering parts office to reschedule ; ordrng 1 W11727944 (Water box assembly) and 1 W11734928 (Water line) and 1 W11734926 (Water line) and 1 W11732307 (Inlet water valve) and 1 EDR2RXD1 (Filter) and 1 W11728163 (Control)"

Arrived onsite for brand new install. unit not operating at all. Discovered reason was cold water valve not on at wall. Turned cold water on. Unit is now operating as designed. No parts.

"Arrived on site ro inspect dryer not drying properly. Upon further inspection I tested the airflow of the dryer and found that it had good airflow. I monitored the cycling temperatures and the dryer is cycling at the proper temperature. Thermostats and thermistors check good. Moisture sensor is operating as designed. I instructed maintenance that the dryer is operating as designed and that there are variables that the customer will need to take into account while using sensor dry such as load size and type. The dryer will reduce dry time based on the moisture sensor feedback and if too small or too large a load is placed in the dryer, this can affect the dryer`s sensing. The dryer is operating as designed"

"Arrived on site to diagnose refrigerator not cooling and throwing over temp alarm. Talked with builder who says RC struggled to get and maintain temp, and FC is not getting cold enough to freeze items. This has been the case since installation. Unit has been off, and was room temp when I got there today. I turned on the unit and ran diagnostic tests. I found compressor is coming on, and I am getting some cooling. No thermistor errors present, and all fans are working. Based on description, unit sounds like it has a failure somewhere in the sealed system. I left the unit running due to needing to catch it in failure state to further confirm a diagnosis. I am ordering SS parts, and suspect there may be a possible undercharge, or oil in the system. Office to schedule return visit and weight for 3 hours. ; ordrng 1 W11649687 (RC Evap) and 1 W11557671 (Compressor) and 1 W11649689 (FC Evap) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier)"

Arrivec on site to install w11613479 motor. On arrival i stalled parts and tested unit. Found dishwasher working as d3signed with no leaks. Call complete

"Arrived onsite and installed the control to repair the venting issue. Unit is now operating as designed all checks good. W11662700, no signer available"

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

Arrived on site to install previously ordered part. Replace tub W11409866. Test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete

"Arrived on site to inspect unit displaying F6E4 error code.Ran diagnostics and confirmed F6E4 communication failure between the appliance manager and the user interface. Attempted to remove the unit to access and replace the control board and console but was unable to do so. The unit would not slide out of the cabinet. The customer attempted to assist, but the unit remained stuck. Removed the door and vent cover to further inspect and found the door catching on a cabinet lip, and the left leveling foot making contact with the cabinet wall, preventing removal. Documented the obstruction with photos and advised the customer that the unit will need to be made fully accessible before repairs can proceed. Customer will call back once the unit has been pulled out.awaiting customer to make unit accessible.; O-emld tckt"

"Arrived on site to install w10876365 led strip. On arrival confirmed issue, and installed part and found refrigerator working as designed call complete"

"Arrived onsite for not produc8ng ice and found leaking reservoir cap. Had been bumped loose during regular use, customer advised they are not on at cleaning schedule. Replaced the reservoir cap. Advised that filtering and cleaning is recommended per manufacturing guidelines. W11023835"

"Arrived on site for cooktop, giving off orange flames. On arrival found that the cooktop was working is designed And had already been converted properly, and that the flames were blue. But due to the home being vacant and a lot of chemicals in the air being rpushed around by airflow, It's possible the cooktop previously just needed to burn off the chemicals in order to turn back to a blue flame. Unit works as design, no parts installed. Call complete"

Arrived on site for unit making arching sound and not heating. Inspected unit found blown diode took picture upload to sd. Replaced diode and tested unit is now functioning properly and as designed to job completed

"Arrived on site for tripping breaker. Upon arrival , test unit. Top oven begins to preheat correctly , bottom oven gave error code F6-E4 Unit is connected to a gfci 30 amp breaker. Need to replace controls and elements. Unit is too close to the floor and oven dolly does not fit. Will need a 2nd man. Office to reschedule ; ordrng 1 2man (2 man)"

Arrived on site to replace sump and motor board and valve. Replaced all parts test unit and unit test good. No leKs present job complete

Arrived on site for frosting inside freezer. Inspected unit found gap between metal and inner casing at the top of freezer door. Notified supervisor advised me to silicone the gap. Silicone gap customer will monitor job completed

Arrived on site to inspect unit for broken inner door glass.Removed the oven door to access and replace the broken glass. Successfully installed the new inner door glass.Tested the unit and verified proper operation.Unit is functioning as designed. Job complete.

"Arrived on site for washer needing w11550891 agitator, w11449840 gear case. On arrival confirmed issue and found unit also needed w11130362 suspension rods. Installed all three parts and tested unit with seven towels and found no leaks and washer, working as designed call complete"

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

Arrived on site to test unit for knob not matching. Test unit and found wrong knob on the power burner. Secured correct knob test unit and unit test good. No part needed.

Arrived on side for washer not spinning nor draining. Unit was not hooked up tomwater supply or drain. Entered diagnostics. Found f0e3. Tested drain pump and confirmed it turns on like it should. Ran spin test and it did soin but i heard a noise from under. I found screw for rotor already loose. Removed and confirmed black oil from gearcase. Will need gearcase parts. Office will call to schedule ; ordrng 1 W11449841 (Gearcase) and 1 W11550891 (Agitator)

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor and control errors . Replaced control W11607637. Ran calibration and diagnostics test wash. All checking normal. No water leaks detected at time of service. Job complete maintance not on hand to sign ticket .

Arrived on site for unit not making ice. Upon arrival customer informed me about a noise coming from ice maker right before it stopped working the next day. Tried advancing unit to call for water but got nothing. Unit we'll need new ice maker. Replaced icemaker and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Fridge is in apt 3405....Arrived on site for broken ice bucket . Found coupler on bin stipped of teeth due to cubes melted together. Ice door and temps are normal. No condensation or frost building up. Replaced ice bin . Fridge is now dispensing ice . Recommended getting a cup of ice regularly to keep ice from clumping . No water leaks detected at time of service. Maintenance not on hand to sign tickets . Job complete

Arrived on site for dryer not heating. Unit was not where it can be plugged in. Checked rear of unit. Found cord was not hooked up properly. Found door switch did not always make contact. Replaced door switch. Call complete.

"Arrived on site to inpsect washer not washing properly and having a stored error code. Upon further inspection, the customer stated that the washer didn't seem to wash properly. I placed the machine into diagnostics and found the stored error code F5E4 (attempted to start cycle with door open) I ran a test cycle. I observed how the washer is operating as designed and all functions are operating without issue. I asked how much detergent the customer was using and found that she was using way too much detergent. Using too much detergent will cause the clothes not to washer properly. I advised the customer on proper detergent usage and cycle selection. No parts installed and no water leaks observed during service."

"Arrived onsite for unit giving F8e1 error. Ran test and confirmed error. Found valve test 3 , hot was not supplying sufficient flow. Replaced hot water valve and tested. Unit is now functioning properly and not triggering the error code. No leaks present at this time. Job complete"

"WTW8127LW1 Arrived on site from previous visit to install parts. On arrival I installed drawer,water housing drawer,rotor,slider, clutch, and stator, calibrated then tested product is working as its designed no water leaks visible from the main water supply."

"Arrived on site for service bulletin repair. Confirmed unit has f1e1, f3e1. Confirmed all other components working. Verified pressure hose is clear. Replaced main control tool per Service Pointer - W11766193. Recalibrated and ran automatic test cycle. Working as designed. Call complete W11607637. Did not ask for board back. No signature"

"Unit was moved to 22108. Arrived on site for drain always running. Once I plugged in the drain started by itself. Canceled and Found f1e1, f8e1, f2e1, f3e1. All components functional. verified pressure hose was clear. Replaced main control per Service Pointer - W11766193. Recalibrated machine and ran automatic test mode, call complete, W11607637. Vacant apartment"

"Arrived on site to inspect refrigerator leaking. Upon initial inspection, I checked temperatures and measured 34RC and 0FC. I ran a test cycle on the ice maker and found that there was water leaking out the back near the valve. I gained access to the valve and found that water line was not all the way inserted. I inserted the water line all the way into the valve fitting and retested the valve. There is no longer a leak. No parts need. No water leaks observed at the end of service. No model or serial number on refrigerator."

"Arrived on site for dishwasher leaking. Found F8e4, fae3, f8e1. Cleared codes. Pulled dishwasher from wall and ran automatic test. No leaks from heater, pump, drain, or water inlet. Removed door panel and ran test again and no leaks found. Put unit back together and explained findings. Explained what may cause it to leak. Call complete. No parts"

"Arrived on site to inspect dryer, taking multiple cycles to dry. Upon further inspection, I checked the airflow and found it to be slightly restricted. I tested the heating element and found it to be operating properly. The dryer is operating properly. I notified maintenance that there is a restriction, and they informed me that they will check the vents as they haven't been checked in a while. No parts installed. Signature did not save."

"Arrived on site to inspect washer continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637"

Arrived onsite for unit not powering on. Inspected and pulled unit. Found connection to external drain pump was loose therfor not allowing unit to power on. Secured connection and powered unit. Allowed unit to run startup cycle and unit passed. Customer will monitor. Job complete

"Arrived onsite for drain pump turning on randomly. Inspected and put in diagnostics. Found F3E1 pressure system failure. Per service pointer replaced control, S code S153EB. Replaced and tested. Unit is now functioning properly. Job complete"

"Arrived onsite for unit not functioning properly and drain pump running. On arrival customer stated it would only be available by text. Tenant gave door code entry.However, it was not functioning. Could not get a response. Later received a call from 2nd tenant. Updating customer info with office. Office to reschedule and update contact info."

"Arrived onsite for drain pump turning on randomly. Inspected and put in diagnostics. Found F3E1 pressure system failure. Per service pointer replaced control, S code S153EB. Replaced and tested. Unit is now functioning properly. Job complete"

Arrived on-site for burners not working intermittently medium. I verified that the burners would shut off in medium. I replaced the left switch and tested in medium. Left burner is heating as designed now. The right switch wasn't in my parts so I'm scheduling return visit. Used wpw10296657. ; schdld next appmnt for 7/7 MON !

WDT750SAKZ3 Arrived on site for a dishwasher with middle rack issues. On arrival I found the stoppers had failed I replaced part product is working as its designed no water leaks visible from the main water supply.

Arrived on-site for dishwasher leaking. On arrival the customer stated that the unit isn't leaking since our last visit. No parts used.

Arrived on site for washing machine that is shaking in use. Inspected unit and work area. The customer advised that he figured out what the banging sound was and had wrapped his drain and waterhouses with cloth. He did still have a question about whether this unit made a sound to let you know the cycle had finished. I did explain to the customer that this machine does not come with a chime at the end of the cycle. I did go ahead and run the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto.Test and the unit ran as designed. The customer stated that the machine has been working. He just wanted to check on those things. Call complete. No parts were installed. ; O-emld tckt

WTW4957PW0 Arrived on site for a washer making nosies. On arrival I ran diagnostic and found long drain error code i was able to test washer and found other issue's. The belt was lose I replaced that part the splutch was broken and the actuator didn't have correct readings. I took care of the nosies but control board has failed. I ordered part office to reschedule client for soonest date. No water leaks visible from the main water supply. ; ordrng 1 W11608056 (Control board)

Arrived on-site to install ordered parts. I didn't have a belt so I'm ordering a WPW10006384 belt for return visit. The washplafe doesn't want to come off so I soaked it in oil. No parts used. ; ordrng 1 WPW10006384 (Belt)

"Arrived on site for a washing machine that has a special project to replace the control. Inspected unit and work area. The customer advised that they were having issues with the unit continually draining before and after cycles, with loads not completing properly. I ran the unit through diagnostics and found an F3 E1 (pressure system fault) and F1 E1 (main control failure) error codes. I did find the customer was within the model and serial ranges of the special project guidelines. I checked the pressure hose and found the pressure.Hose was in good condition. I blew through the pressure hose and found no debris inside the tube. I replaced the control and tested the unit. The unit began to work and operate as designed. Call complete. W11603810."

"Arrived on-site for lid locked. Didn't have a M/S so I updated the info. Customer said maintenance got the door open but now it won't start. This is a stacked unit so I'm ordering a 2 man, W11565030 latch, W11549931 acu, W11325580 UI and W11316771 Filter, EMI for return visit. No parts used. Office will need to reschedule for 2 man; ordrng 1 W11565030 (Latch) and 1 W11549931 (Acu) and 1 W11325580 (Ui) and 1 W11316771 (Filter) and 1 2man (Stacked unit)"

"Arrived on-site for a microwave that is not heating. Inspected unit and work area. The customer advised that he was heating something up in a bowl that was not rated for microwave use and before he could stop it, it stopped heating. I tested the unit and confirmed the customers complaint. I gained access to the diode and found the diode blown. I replaced the diode and tested the unit. I found the unit begin to work and operate as designed. Call complete. W11256462."

"WED5800BC0 Arrived on site again for same issue power issues. On arrival, I verified the same issue like last time power but no operation. I called Whirlpool tech support Sr#7741854775 . I tested all fuses they passed motor and were good Whirlpool had me test the ventilation with my vent tester . I uploaded a photo of the ventilation being in poor condition. Whirlpool recommends for clients to get a professional to clean the ducts. Product is working as its designed."

Arrived on-site for washer stuck in drain mode. I verified the issue resistance to drin pump is 19.7. No kinks in pressure hose. I replaced the control and calibrated the unit. Ran in factory mode and everything is working as designed. Used w11607637 nobody is available to sign

WFES3030RS0 Arrived on site for a cooktop with damages. On arrival I verified issue I tried replacing with the new cooktop but it's defective it will not fit correctly ordering new cooktop and rescheduling client for 7/3/25 . Returning defective part back.; ordrng 1 W11719704 (Cooktop)

Arrived on-site for oven giving error codes. Found that the console wouldn't respond. I installed a new console and tested the oven. Everything is working as designed. Used w11598137

#7741855809 arrived onsite for ongoing issue with display going blank for 2 minutes after 25 minutes into any cycle. Replicated issue twice and discovered that power to the unit at the block is dropping for 2 minutes indicating an electrical supply problem. #7741855809 documented with Rick at techline.; O-emld tckt

Arrived on site to install new lint screen due to handle breaking off. Replaced lint screen and verified proper operation. Call completed. Parts used - W11778254.

"Arrived on site, a wall oven combo that is flashing an F1 E5 (microwave oven inverter error) error code. Inspected unit and work area. The customer advised that neither the oven or the microwave will work because of that error message and it will pop up within ten seconds of use. I ran the internet through diagnostics and confirmed the customer's error message. I checked all connections and found all connections seated. I went ahead and replaced the inverter first per the tech sheet. I tested the unit and found the error message still popping up. I went ahead and replaced the microwave control and magnetron and tested the unit. The unit began to work and operate as designed. Call complete. W11578579, W11325786, and W11578959."

Arrived onsite for condensation on the vertical and horizontal mullions. For a loud ice cycle and for a loose door handle. Adjusted the mulli9n humidity controls to %100 operating in the diagnostics menu. Tightened the door handle and adjusted the supply valve pressure to improve the ice fill valve chattering noise level. Advised customer on findigns and took pictures of pre existing floor damage. Unit is operating as designed.

"Arrived on site for making a noise. Upon arrival, unit is uninstalled and in a storage room. Connected unit to a power supply. Ran diagnostics and there is no saved error codes. Ran an agitation and spin cycle and cannot duplicate a sound. Cannot test valves or drain pump due to no plumbing. Cannot duplicate issue at this time. Job complete"

"Arrived onsite and was advised of long history with intermittent wash start result. Was advised unit had been working since the visit. No error codes. Water pressure and flow is within spec. Suspension is good. Agitation and spin toggle and operate. Drain pump is working. Latch is consistently working. Circuit is not dedicated. Advised customer that the manufacturers recommendation is that the washer supply circuit be dedicated. Calibrated unit and observed start of a load of laundry, no parts."

Arrived on site to diagnose washer with constant noise. Found noise was drain pump caught in drain loop and constantly running. Replaced control to resolve pressure issue. Tested and confirmed all functions working as designed. Parts used - W11608056.

"Arrived on site for washer, knock, advancing, pass sense and washer cycle. On arrival, confirmed issue and upon further testing found f 8e1 in diagnostics and during further testing, I found the coldside valve was failing to let any water in, but on rare occasions would intermittently work.And allow water to enter the unit. I am ordering W11210463 valve. Rescheduled customer for 07/3/25; ordrng 1 W11210463 (Valve)"

"Arrived on site to inspect washer drain pump not turning off. Upon further inspection, I found that the unit was unplugged. Plugged the unit in, and immediately, the drain pump came on. I attempted to place the unit in diagnostics, and once I was able to get into diagnostics, I found error code F3E1-water level sensor failure. Per service pointer W11766193, I removed and replaced the main control and calibrated the unit. Tested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11608056"

"Arrived on site for dryer not turning on. Removed back panel and found no power, reset breaker and now power checks out but still no control panel. Verified heating circuit is good. Accessed control. Found j7 connector flashed as i touched. J7 connected was not properly inserted and locked into board. Reset all wiring. Ran test and verified operarion. Call complete"

"element, terminal block and tested. Found door popping open during cycle due to front lock not staying secure. Repalced lock and tested. All functions check good. Job complete"

Arrived on-site for the door being too loose. Checked and adjusted the door. Unit is working as designed.

Add on dryer is in unit 5206.Arrived on site for long dry times . Found lint trap has never been cleaned . Cleared screen and some lint out of blower housing . Getting good air flow and heating properly. Recommed maintenance infor customer on proper maintenance. Job complete . Maintenance not on hand to sign ticket.

Arrived on site for refrigerator not keeping temperature and moisture building on the back under damper. Customer says it fixed itself then issue came back. Found door mullion got caught and then sometimes didn't. This is cauing moisture and air flow problems. Adjusted hinge over just enough where after several test it is closing properly. Call complete . No parts.

"Arrived on site for lower oven not starting . Ran diagnostics got 6-1,1-0,error codes . Deleted codes and power reset . Ran lower oven preheat . All checked normal. Ran upper oven after lowered oven preheated . Ran both ovens and no new errors .temp checks were normal. All checked normal. No parts installed . Job complete"

"Arrived on site to install previously diagnosed parts. Upon arrival I found that the door sat with me is the wrong door. I spoke to management and was advised that we would need to submit a research inquiry to Whirlpool to figure out the issue. I submitted photos for service management. The customer advised that they were not happy about how many times it has been taking to get this issue resolved and wanted a new unit. I did advise the customer that we could not replace the unit ourselves, but that I would contact whirlpool to document it for her so she can contact customer service. I called Whirlpool Techline and spoke to Steve SR# 7741841259. He had me send him several photos. Regarding the issue and advised that this issue was cosmetic, which would be past her thirty day cosmetic warranty. He stated he was not sure whether or not whirlpool had already made a concession for this or not, but that if the other doors had not corrected the issue, he would not make any further replacements. He advised to have the customer contact customer service for further resolution. I spoke to SR and she advised that she would contact the trade care team as well for further resolution. Re-ordered the door in case repairs are still being made. No parts were installed. ; ordrng 1 Research (Outer door) and 1 W11653626 (Outer door)"

Arrived on site to test unit for excessive noise and shaking. Found no stored error codes. Sent video customer provided to whirlpool and was advised to have customer run larger loads. No parts recommended at this time. SR#7741841687

"Arrived on site to test unit for no power. Upon arrival customer stated unit just flashes the logo and a plug continuously. Applied power to the unit, unit powered on and started up. Unit did not leave the startup screen, unit is stuck in a power cycling loop. Console would need to be replaced. Replaced console (W11297728) and applied power, unit powered up and moved passed the startup screen. Tested unit, all components are properly engaging and unit is now running as designed. Advised customer to connect unit to wifi. Job complete."

Arrived on site and replaced sump assembly(W11680075) and control(W11660283) with no improvement. Found no cut wires. Recommending main harness. Scheduled for 07/01. ; ordrng 1 W11568793 (Main harness)

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit has never filled more then half of the container with ice. Also items in the FC become soft intermittently. Took internal temps, found FC at 20?, RC at 42? and ice box at 24?. System is not cooling properly. Exposed evaporator coil and found an inconsistent frost pattern. Gained access to unit compartment, found compressor housing at 200?. Also found compressor pulling 2.6 amps. Contacted GC to verify, unit will need a sealed system repair. Unit is r600a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11578205 (Compressor) and 1 W11574308 (Condenser fan assembly) and 1 W11565768 (Evap coil) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site for refrigerator not making any ice, entered diagnsotics and found e2 error. Found 1 dump of ice in bin, some cubes were not properly sized. Tested fan motor and found it barely turning. Replaced icemaker , ice fan motor, and water valve. Verified operation. W11658802"

Arrived on site with new control panel for microwave. Installed new console which has keypad boards inside. New keypad is not responding properly. Drawer motor and drawer light working. Called tech line as it appears to be another keypad. Advised tech of findings. He recommends to replace wire harness and another keypad. Sr#7741843393. Office will call to schedule. ; ordrng 1 W11445129 (Console) and 1 W11362536 (Harness)

Arrived onsite for failed heating. Verifed power supply and fuses. Found Timer would not cut off in the off position. Replaced timer. Restored heat function and unitnwipl now stop in the off postion. ; O-emld tckt

Arrived onsite to inspect refrigerator humming noise upon further inspection rc temp 36 fc temp 2 customer recorded a video of the sound the noise is the evap motor advised customer on findings replaced evap motor also checked the condenser fan no vibration at condenser fan unit is working as designed no leaks observed during service

"Arrived on site for no ice and low water flow from dispenser. Tested water dispenser weak to no flow,removed filter tested water dispenser good glow,ran icemaker harvest passed icemkaer filled with water diagnosed unit will need a new filter."

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived on site to diagnose range not working. Talked with (husband?) who showed me the range on the back porch. Unit is throwing a stuck key error. I provided him with an estimate, but he had me call the number on file which is the (owner???). Advised owner of cost for a control. Owner said they will call back about the repair. Advised claims of events. Requested office contact number on file for clarity on if repair is being completed. Customer called back and was advised to contact office. Owner not on site to sign for ticket."