Service History 154

We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Austin, TX 78759
David Z
Job Details: 08/10/2021
"Arrived on site to diagnose dishwasher that is deteriorating. Customer pointed out he found some plastic pieces and dispenser door is not closing, and upper rack is sagging. Found adjusters cracked and not supporting the rack, and dispenser isnt latching. Ordering new dispenser and adjusters to resolve. Office to schedule when all parts arrive. ; ordrng 1 W10861000 (Dispenser) and 2 WPW10609586 (Stabilizer)s and 2 WPW10251047 (Cover)s and 1 WPW10609579 (Left adjustor) and 1 WPW10609578 (Right Adjustor) and 2 WPW10627763 (Rack Lever)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78717
Justin
Job Details: 08/10/2021
Arrived on site to install previously diagnosed parts. I installed the new harness and lamp housing. I informed the customer the new bulb is not covered and they will have to be charged for it. They let me know the apartment maintenance team would replace it. I tested the new parts with my personal stock bulb. The bulb is working as designed. I then used a microwave safe cup and tested the MW. I found it working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Manor, TX 78653
Matthew
Job Details: 08/09/2021
"Arrived onsite for dryer with irregular temperatures. Unit does tumble. According to customer unit at times will not heat or overheat. Sometimes shuts off mid cycle and has to restart. Could not duplicate issue but ordering timer and cutoff and thermostats. Ordering heating element just in case. Office to reschedule ; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3387134 (thrmst-fix) and 1 WP3977767 (thrmst-fix) and 1 WPW10185982 (timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Waco, TX 76712
Jonathan M
Job Details: 08/09/2021
Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Found frost inside the freezer all the way around the front portion of the freezer. The customer advised that it?s happened to her three times at this point. Check the gasket for any air leaks and could not find any gaps in the gasket. Found some gaps in the liner where it meets the cabinet. Use silicone to seal off air gaps. Advise the customer to ensure that they are closing the door fully at all times and to call back if they have any further issues. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/09/2021
"Arrived on site for dishwasher dispenser not opening. Inspected unit and work area. Found clip on lid broken. Removed dispenser and found not repairable, will need to replace dispenser assembly. Removed failed dispenser and installed new. Assembled unit. Per diagnostics mode and tested all components. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH00
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2021
"Arrived on site and inspected refrigerator and found icemaker is overproducing. Inspected icemaker and found Bail arm is not attached. After reconnecting it icemaker cycled properly and arm is working correctly. Cleared ice cube pile on the bottom of the freezer, no parts used, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDBDA
Near Georgetown, TX 78628
Lou
Job Details: 08/09/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=44 degrees and RC=47 degrees. I inspected the FC evaporator and found no frost pattern. During this time, I could not hear the compressor operating. All fans are functioning properly. Placed the unit in diagnostics and tested thermistors and found all functioning properly. Test3d voltage to,the compressor and got 120V. Cycled power to the unit and checked the compressor and it continues to fail. Checked amp draw to,the compressor and got 0amps. Cycled power for approximately 5 mins and placed unit in diagnostics and tested the compressor and it continued to fail. I am ordering the compressor kit, access valve, UV dye drier, CNOTE-3 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10841139 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3 hours)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Leander, TX 78641
Chance S
Job Details: 08/09/2021
"Arrived on site for front left burner igniting slowly and middle burner not lighting completely. Upon arrival I confirmed both complaints and began to inspect the unit. Upon further inspection I found the front left burner igniter not arcing quite high enough to ignite the gas. I replaced the burner head and after testing I found it igniting immediately, resolving the issue. Upon inspecting the middle burner I found the burner head corroded and not allowing all of the gas to flow through evenly. I replaced the burner head and tested it to find it igniting from every crevice correctly. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB00
Near Austin, TX 78748
Luis
Job Details: 08/09/2021
Arrived on site for water issues. Ran water through a clear glass found sediment in water replaced after reservoir tested water no sediment in glass after replacement tasted water from unit good taste and no sediment in water
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lakeway, TX 78734
Robert
Job Details: 08/09/2021
Arrived on job for complaints of icemaker not dispensing ice. Found ice container is defective. Gears are binding. Will need ice container to complete call.; ordrng 1 WPW10558423 (ice-contnr)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78705
Leonardo
Job Details: 08/09/2021
Arrived on site to test unit for right rear burner not igniting. Test unit and found igniter disconnected. Removed burner head secured connection to igniter test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/09/2021
"Arrived on site and replaced freezer door diagnosed by previous technician, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/09/2021
Arrived on site for Refrigerator water dispense is not working. Pulled fridge from the wall to check water line. No kinks present. Removed filter from housing and reinstalled into housing. Water began dispensing as designed. Customer replaced the filter a while back. Water pressure most likely released filter from the fully seated position making the water no longer dispense. Now that filter is fully seated it is dispensing water as it should. No leaks detected. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Killeen, TX 76543
Al
Job Details: 08/09/2021
Arrived back on site to install previously ordered parts. Used the silicone to correct the air gaps in the ff cabinet. Job complete
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/09/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface and control panel and test the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/09/2021
Arrived on site for dishwasher that?s flashing an F8 E4 (Float switch open) error code. Inspected unit and work area. The customer advised that the unit was working prior to the remodeler is moving their unit and has since been flashing that error code. Opened up the bottom cover and found water in the float switch housing causing the error code. Remove the water out of the float switch container and tested the unit. The unit began working as designed with no leaks present. I advise the customer that it was most likely that water somehow got inside the float switch area when they were moving it and gave them tips on how to resolve the issue in the future. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC1
Near Copperas Cove, TX 76522
Al
Job Details: 08/09/2021
"Arrived on site and inspected leaking washer. Confirmed the complaint through diagnostics test mode and found the valve is leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT3L1SZYB00
Near Temple, TX 76504
Tali W
Job Details: 08/09/2021
Onsite for fridge being noisy when cooling. Found FC fan and condenser fan running without any excessive noise. Found noise coming from FC evaporator due to refrigerant being pumped through the system. Evaporator only had partial frost pattern. Found leak at evaporator pic SDQP. No signs of any dye on high or low lines near compressor (I connected my hose to low side and dye came out when disconnecting). ; ordrng 1 W10233960 (Compressor) and 1 WPW10314205 (Evap) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 AUTHO (AUTHO) and 1 SSTECH2HRS (SS TECH 2 HRS)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Belton, TX 76513
Tali W
Job Details: 08/09/2021
Onsite for fridge FC light out. Replaced FC led light module. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Belton, TX 76513
Tyler
Job Details: 08/09/2021
Arrived on site for refrigerator making loud noise. Upon arrival customer showed me video recording of sound coming from unit. Upon further inspection I found the cause had been a small amount of ice built up around the evap fan motor in FC. Found u it hadnt failed in cooling or defrosting yet. I swapped units from adc mode to standard 8hr cooling mode to help prevent any more uneven defrosting. Also need office to reschedule due to finding some shelves broken that need to be replaced within rc and left rc door.; ordrng 2 W10728185 (Rc left door shelf)s and 2 W10709163 (Shelves)s
We serviced a
GE REFRIGERATOR
Model GFE24JSKFFSS
Near Killeen, TX 76542
Al
Job Details: 08/09/2021
Arrived on site and inspected French door refrigerator making unusual noises. Couldnt duplicate the noise until approximately 30 minutes into the call. Checked the condenser fan motor and compressor area and found no issues. Discovered the Evaporator fan motor and assembly and fan housing was causing he unusual noises. Had customer sign the defrost waiver and will order the parts needed to complete the repair. Needs more work. Office to schedule return services due to so customer can defrost the unit 48 hours prior to the next visit ; ordrng 1 WR60X25068 (Blower Assembly) and 1 WR14X26747 (Evaporator Cover Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIHZ00
Near Temple, TX 76502
Tyler
Job Details: 08/09/2021
Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival found temps in both compartments within range of set temps. Replaced hv control and informed customer to give unit 24 hrs t9 continue cooling before putting items back in. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 08/09/2021
"Arrived on site for a washing machine that has no power. Inspected unit and work area. The customer advised the unit was working at the prior home but after they moved, they plugged it in and the unit would not turn on. Check voltage filter and found proper voltage. Checked voltage at control and found proper voltage. Checked voltage going to the user interface and did not find any voltage. Replaced control and tested the unit again. Found the unit was still would not light. Check voltage going to the user interface and found proper voltage indicating a bad console. Officer already ordered the part so the office will need to contact the customer to reschedule when the part is made available.; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MZF34X16DW
Near Waco, TX 76704
Jonathan M
Job Details: 08/09/2021
Arrived on site for a refrigerator that is making a buzzing sound. Inspected unit and work area. Force the unit into a cooling cycle and found the unit making a louder than normal buzzing sound coming from the compressor area. Went behind the unit and found the refrigerant line in the drip pan causing the drip pan to buzz against the metal undercarriage. Repositioned refrigerant line and the unit began to run and operate as designed without any abnormal sounds. Call complete.
We serviced a
GE RANGE
Model JB630DF1WW
Near Temple, TX 76502
Tyler
Job Details: 08/09/2021
Arrived on site for range not functioning properly. Upon arrival I found 240v to ACU. Upon further inspection I found power was being evenly supplied from main control to infinite switchs. Found both front infinite switchs burner and not allowing proper current transfer. Also found back to infinite switchs not always staying on consistently. Also found wires to front right burner burnt up. Will need autho from ahs before continuing any repairs. ; ordrng 1 WB24T10153 (Infinite switch (FR)) and 1 WB30T10133 (Element (FR)) and 1 WB24T10146 (Infinite switch (FL)) and 1 WB18X31230 (Infinite switch harnesses) and 2 WB24T10029 (Infinite switchs (back L&R))s and 1 Cnote (Need ahs autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 08/09/2021
"Arrived on site to inspect refrigerator not leveled. Upon further inspection, I found the unit rocking back and forth. I attempted to level the unit with the leveling feet in front, but found the floor is not level. I placed a shim at the back right wheel and attempted to level again and the unit leveled. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXL2
Near Horseshoe Bay, TX 78657
Brandon
Job Details: 08/09/2021
"Arrived on site for customer complaint of unit leaking out of front of door, found bellow not creating a good seal
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24DS
Near Leander, TX 78641
Jonathan S
Job Details: 08/09/2021
"Arrived on site for wine cooler making abnormal noise. Inspected unit and work area. Powered unit to verify noise failure. Powered off evaporator fans. Found unit still making noise. Found failure is with condenser fan motor Removed failed fan and installed new. Tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78746
David Z
Job Details: 08/09/2021
"Arrived on site to follow up on dishwasher that is not keeping the gasket sealed in the corner, gasket pulls out. Replaced door gasket and applied some silicon to the corners and behind the gasket to keep it planted. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78756
Leonardo
Job Details: 08/09/2021
Arrived on site to test unit for no power. Found black wire at junction box not connected correctly. Secured black wire test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Leander, TX 78645
Taylor M
Job Details: 08/09/2021
"Arrived on site to diagnose washer making a lot of noise during the agitation mid cycle. I gained access to the unit and put it into service diagnostics, I found no fault codes. I put the unit into a manual, spin and agitation and was able to replicate the noise during the agitation but not the spin. I gained access underneath the unit and found the pulley wheel that is on the motor is broken slightly and was almost completely off the motor as well as the belt was barely on the cam. I am ordering a new belt and motor to complete the repair. The office will reschedule return service when the parts arrive.; ordrng 1 W11497303 (Motor assembly) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Temple, TX 76502
Tali W
Job Details: 08/09/2021
"Onsite for washer not connecting to WiFi. Customer stated she had same issue with previous unit,then whirlpool replaced the unit. Called techline spoke to Austin SR# 7731449180 transferred me to WiFi team. WiFi team had me do a factory reset, unplug, and plug in unit. Tried to connect to network using customers WiFi. Unit would not connect and just say waiting on IP address. I then turned on my mobile hotspot from phone, connected my iPad on 2.4ghz and was able to connect unit to my iPad with no issues. Advised to replace console and try again. Also, customer has matching dryer and is connected to same network no issues. Called techline again spoke to Kathy. She informed me to have customer call whirlpool WiFi team for troubleshooting. Call complete."
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Florence, TX 76527
Lou
Job Details: 08/09/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Georgetown, TX 78626
David S
Job Details: 08/09/2021
Arrived on site for range showing an error L. I inspected the unit and work area. I found the burner display not working. I tested the burners and they activate like designed. I. Heckled voltage to the control and found good voltage. I checked voltage from the control to the burner displays and found good voltage. The unit will need a new console.; ordrng 1 W10894098 (UI)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/09/2021
Arrived onsite for wall oven with existing door issues (closing on their own) I am ordering 2 glass packs to be added to the existing glass packs in the doors. 1 extra glass per good. Returning tech use glass from packs ordered and add them to existing packs inside the doors leaving 2 glass panes in the door to weigh it down enough to keep it opened without closing. ; ordrng 2 W11455086 (Glass pack)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Leander, TX 78641
Jonathan S
Job Details: 08/09/2021
"Arrived on site for refrigerator having frost buildup. Inspected unit and work area. Found ice buildup on bottom of freezer drawer and top front right corner of FC. Found door panel separating and allowing gasket to drop. Removed door and ice buildup. Found small crack in FC liner. Added silicone to crack. Glued bottom gasket in FC door. Assembled unit and tightened FC door handle. Tested door operation. All tested good, no water leaks detected. If failure reoccurs will need to replace FC door.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Del Valle, TX 78617
Jacob
Job Details: 08/09/2021
"Arrived onsite for unit making noise when washing. Currently shows me 2 videos on the noise. Looked under the unit and spun the cam by hand and saw plastic shaving. When trying to turn to the right the cam was slipping and grinding, not gripping to turn the basket. Ordered part. Rescheduled with customer. Customer would like sooner appoint if available. ; ordrng 1 W10721967 (CAM KIT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Georgetown, TX 78628
Lou
Job Details: 08/09/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the tenant advised that the water line at the back of the unit is leaking water when they get water from the dispenser. Pulled the unit out and removed the back cover and found the reservoir tubing with tape on it. Removed the tape and test3d the water dispenser and found where the tubing is cracked.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78737
Kevin
Job Details: 08/09/2021
"Arrived on site and inspected refrigerator and found several interior lights are out. Replaced rear left LED in fresh food section and LED in freezer. After replacement they are all working properly again, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/09/2021
Arrived on site for The refrigerator doesn't make any ice or water. Upon arrival customer informed me the ice was making and dispensing as designed. Used a cup to press water dispenser pad and could not hear the valve turn on. Checked on off valve at wall. Valve was turned all the way on and no kinks in water line. Removed interior valve cover and found one of the connectors came out of the housing for the water dispenser valve. Resecured wire into housing and connected back to valve. Water now dispensing from water dispenser as designed. No leaks detected. Job completed. ; O-emld tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near Austin, TX 78737
Robert
Job Details: 08/09/2021
"Arrived on job for complaints of refrigerator not working. Found that there was no power to the fridge
We serviced a
GE WASHER
Model GFW450SPK0DG
Near Austin, TX 78748
Kevin
Job Details: 08/09/2021
"Arrived on site and set washer into a diagnostic cycle and sent videos to SW, washer will need to be rebuilt. SW ordered parts .; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/09/2021
"Arrived on site and replaced part diagnosed by previous technician, upper rack is now working properly, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78704
Jacob
Job Details: 08/09/2021
Arrived onsite to replace nozzle inside the bellow. Replace nozzle. Unit was already washing. No leaks at this time. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Hutto, TX 78634
David S
Job Details: 08/09/2021
Arrived on site to install previous diagnosed part. I gained access to the evaporator cover and replaced it with new. I found taped and zip tied the new thermistor to the evaporator. I reassembled the unit and found it working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model Rf265lxtb
Near Killeen, TX 76549
Al
Job Details: 08/09/2021
Arrived back on site to install previously ordered parts. Removed and replaced the switches. Reassembled and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Buda, TX 78610
Robert
Job Details: 08/09/2021
"Arrived on job to replace previously diagnosed parts. After replacement, tested good. No leaks detected at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Georgetown, TX 78628
Chance S
Job Details: 08/09/2021
Arrived on site for refrigerator not dispensing water properly and ice freezing together. Upon arrival I found that due to the type of ice bin the unit had I advised the customer to dump the ice out every 1-2 weeks depending on amount of use. I advised the customer that warm air getting into the bin through the dispenser/opening the door would cause residual moisture buildup causing the ice to clump together. The customer instructed me that the water was dribbling out of the water dispenser. Upon further inspect I found the water dispenser would operate properly when I removed the water filter indicating the filter has failed. The customer had a spare filter which I installed to find the unit operating as designed. I flushed about 1 gallon of water through the dispenser with the new filter and no issues were found. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 08/09/2021
Arrived onsite to replace left side range door screw. Replaced screw and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Leander, TX 78641
Jonathan S
Job Details: 08/09/2021
Arrived on site for refrigerator door unleveled and missing a cabinet wheel. Inspected unit and work area. Removed toe plate and found front wheel and back right wheel missing parts. Due to insulation of unit with kitchen island in the way. Will need authorization for 2nd tech to make repair. Office schedule appointment for return. ; ordrng 4 WP2179826QTY2 (rivet PUN)s and 1 WPW10304659 (FRONT RIGHT WHEEL) and 1 WPW10475495 (roller-cab)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78737
Kevin
Job Details: 08/09/2021
"Arrived on site and inspected dryer and found Dryer noise level is normal for this model. Added some sound deadening material where dryer vent tube exits rear Bulkhead and this has removed some vibration. Showed video to apartment management and sent them to PR as well. The noise level for the dryer is normal, job complete"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Horseshoe Bay, TX 78657
Brandon
Job Details: 08/09/2021
"Arrived on site for customer complaint of unit having broken glass, found broken inner door. Ordering chrome shadow door. ; ordrng 1 W11162064 (Inner door) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Jonathan S
Job Details: 08/09/2021
Arrived on site for oven that had came on by itself. Customer stated that they was cooking vegetables that evening and failure occurred that night. Has used unit a few times since failure and has not repeated. Inspected unit and work . Performed diagnostics mode and checked fault codes. Found fault code F6-E4 miscommunication between UI and control.Cleared error code. Performed component activation and tested bake element relay. Found UI controlling relay. Spoke with customer on steam and any item that could possibly steam to cover with foil. All tested good at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/09/2021
Arrived on site for Not cooling again after the last service not long ago. the fridge is definitely wrong and needs to be replaced. Found FC evaporator cover covered in frost. Placed in diagnostics and ran defrost. I could hear the water sizzle confirming the heating element was working. Used steamer to remove the remaining ice as the heater melted away the interior coils. While steaming I called Whirlpool tech line and spoke to Bruce. Bruce advised we ohm out the FC thermistor. Thermistor harness was within range. Bruce advised we replace the UI. I told Bruce while I have the cover off I was going to replace the thermistor. He agreed since I had a new one on me. Removed thermistor and installed new thermistor. Wrapped new thermistor in foil tape and secured with a zip tie. Removed UI and installed new UI. Bruce was confident this would resolve the defrost issue. Explained to customer if they see frost building up or if the fridge isnt cooling to call WP immediately. Upon return we will need to bring the HV board plus the evap motor and harness. Job completed. SR 7731456310 BRUCE
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/09/2021
Arrived onsite to install previously diagnosed parts. I installed the sensor and ignitor. I tested the unit and it is working as designed at this time and no gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Canyon Lake, TX 78132
Andrew
Job Details: 08/09/2021
Arrived on site to test unit for leak. Found water pressure was 20psi. Advised customer pressure needs to be raised. Low water pressure was causing water to weep and build up in ice maker. Excessive water in ice maker was causing ice maker to break when try to cycle as ice was too much for twist tray to handle and breaking. Advised water pressure needs to be raised and if issue persists with water pressure customer would be responsible for parts and labor. Left ice maker and water supply off. Advised not to turn on till water pressure is corrected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU930PWPB1
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/09/2021
Arrived on site and found customer is experiencing water leaks from front right side of dishwasher. inspected dishwasher and ran it for 25 minutes and didnt see any leaking. Could not duplicate customer experience during service call.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/09/2021
"Arrived on site to diagnose oven time and date reseting intermittently, upon arriving I observed the issue, wrong date and time. I verified with the customer that they are properly connected to the WiFi and that the unit has the most current update. Per service pointer W11437808 the unit will require a new UI console. I am ordering the UI to complete the repair, the office will reschedule when the part arrives. ; ordrng 1 W11428583 (Console)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Round Rock, TX 78664
David S
Job Details: 08/09/2021
Arrived on site for water dispenser not working properly. I inspected the unit and work area. I tested the dispenser with the filter in and found it inning slow. I removed the water filter and found the pressure normal. I spoke to the customer and found out they have a water softener for the home. I advised the customer with a water softener she doesnt need to run a filter in her fridge. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 08/09/2021
Arrived on site to test unit for unit leaking. Test unit and found leak coming from regulator. Replaced regulator test unit and unit test good no leaks present at this time job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78704
Jacob
Job Details: 08/09/2021
Arrived onsite for unit filling with water and then getting to the top and customer had to drain it out. Did look at the unit and noticed the plug was sharing a multiple plug outlet with the dryer. Let customer know that the unit needs a dedicated circuit for the unit to perform properly. Checked the breather tube and all looked good.tested the unit in a quick wash and unit made it through with no issues after just have the washer plugged I only. No leaks at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Georgetown, TX 78626
David S
Job Details: 08/09/2021
"Arrived on site for plate and tray shattering in the microwave. I inspected the unit and work area. I found both shattered. I I found the plate the symbol for microwave safe. I spoke to the customer and he stated he was cooking bacon wrapped in a paper towel. I inspected the unit and found several deep cuts in the interior cabinet. I inspected the wave guide and found damage to the wave guide causing arc marks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, TX 76537
Tyler
Job Details: 08/09/2021
Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found cause of problem was a stuck open inEt valve causing water to leak and clog up fill line to ice maker. Will need office to reschedule once availability of parts is known. Ill also need to bring back regulator for repairs. ; ordrng 1 W11519244 (Valve) and 1 8212547RP (Pex line) and 1 W10786952 (Pressure regulator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/09/2021
"Arrived onsite for low ice production. Upon arrival checked ice bin and was full of ice. Removed bin and unit harvested another batch. Unit is functioning properly. Customer may be using more than ice maker can replenish during the day. Notified customer that unit does take time to produce ice and each harvest cycle is about 8 cubes at a time. Ice bin itself does not have a lot of storage space and could empty rather quickly. Unit is harvesting, and filling properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Del Valle, TX 78617
Jacob
Job Details: 08/09/2021
"Arrived onsite for washer making noise and shaking more than usual. Put the unit in diagnostics for errors and didn?t find any error codes. Did notice the unit was not leveled correctly, re leveled the unit. Spun the basket by hand and noticed the basket some how felt loose. Checked the hub nut that?ll holds the spin basket down and noticed that the screws managed to loosen up. Re tightened the screws and tub spin better and didn?t move as much. No leaks at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/09/2021
"Arrived on site for customer complaint of unit not washing, found failed sump assembly, I replaced sump assembly, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leander, TX 78641
Chance S
Job Details: 08/09/2021
Arrived on site for washer not operating properly. Upon arrival I found an F6E3 error code indicating a communication error between the UI and control board. I also found some components/buttons would not activate 100% of the time. I replaced the UI to find the unit operating properly and no more error codes.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78746
Luis
Job Details: 08/09/2021
Arrived on site for ice build up on evaporator. Customer defrosted unit,removed evaporator cover replaced fan motor that includes both thermistors,secured defrost thermistor to correct location on suction line behind manufacture weld joint on evaporator. Per service pointer performed updated requirements,secured thermistor with foil tape and a zip,secured cover with 4 screws adjusted drain pan to sit even and changed defrost setting to basic.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Jarrell, TX 76537
Tyler
Job Details: 08/09/2021
Arrived on site for washer Tripping breaker. Upon arrival I entered diagnostics and found an f7e0 error indicating loss of power to or from ACU. Upon further investigation I found polarization of outlet was correct. Also found that when power was stable to ACU wasnt always reading ui to get power to turn on or off. I replaced the ACU and informed customer theyd need an electrician because during tests of outlet I found voltage would randomly drop from 120v to only 11v for a fraction of a second which is was led to initial issue with washer. Once power supply is confirmed by electrician then unit will be fully ready for use. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Temple, TX 76502
Tali W
Job Details: 08/09/2021
"Onsite for fridge having condensation build up near top of FC door. Found air gap between gasket and stainless on FC door. Gasket wouldnt hold it place due to door liner being bowed out (look @ pic to see spacing difference), causing air leak and condensation to form. Pics in SDQP. Ordering new stainless FC door. Office to reschedule.; ordrng 1 LW11202405 (FC door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Austin, TX 78704
Leonardo
Job Details: 08/09/2021
Arrived on site to replace bottom spray arm and valve. Replace both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS1
Near Georgetown, TX 78628
Chance S
Job Details: 08/09/2021
"Arrived on site for microwave sparking from the high voltage area. Upon arrival I disassembled the unit and gained access to the high voltage assembly. I inspected the unit and found the diode visibly burnt to the white wire coming from the transformer to the capacitor. With further testing I found the diode, transformer and capacitor failed indicating the unit would need an entire high voltage rebuild for a reliable repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Round Rock, TX 78681
Jonathan S
Job Details: 08/09/2021
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Performed diagnostics mode and monitored test cycle. Found unit leaking at diverter. Found gasket coming off of dispenser. Repaired dispenser. Will need to replace sump assembly to repair. Removed failed sump and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected.
We serviced a
KENMORE DRYER
Model 417.880427
Near Lago Vista, TX 78645
Taylor M
Job Details: 08/09/2021
"Arrived on site to diagnose dryer motor running but the tub is not spinning, I verified that the motor runs and manually spun the tub myself, It is either going to be the idler pulley or the belt, or both. I quoted the customer for a two man job and for the idler pulley as well as the belt just in case. The quote might change once we gain access to the inside of the cabinet.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Taylor M
Job Details: 08/09/2021
"Arrived on site to replace previously diagnosed missing middle burner cap, upon arrival I replaced the burner cap and now the unit is operating properly as designed. Job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMDFS30HL00
Near Austin, TX 78747
Leonardo
Job Details: 08/09/2021
Arrived on site to test unit for door not closing. Tried to remove cover and found rusted screws and stripped. Will need new cover and new screws office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78734
Robert
Job Details: 08/09/2021
"Arrived on job for complaints of some buttons not working. Found that some of the buttons were not working and digits missing clock display. Will need touchpad for repairs; ordrng 1 W11197501 (panl-cntrl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Horseshoe Bay, TX 78657
Brandon
Job Details: 08/09/2021
"Arrived on site for customer complaint of frost build up on back wall of freezer, found defrost system to be good, found slight frost layer on top of evaporator cover, I removed evaporator cover to inspect evaporator, evaporator looked good, inspected door gasket, door gasket looked good. Unit is working as designed, slight frost layer might be due to unit going into defrost and creating condensation on outside of evaporator cover and then freezing. Checked condenser coil, that looked good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78724
Scott
Job Details: 08/09/2021
"Arrived on site for not draining . Found clothes not spinning out . Ran diagnostics got long fill error code . Found hot valve not filling properly ,very low water flow . Ordering valve . Call to set return. ; ordrng 1 W11210463 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
David S
Job Details: 08/09/2021
Arrived on site for dishwasher panel being damaged. I inspected the unit and work area. I found a dent in the door panel. I replaced the door panel. I ran the unit through a diagnostics cycle and found no error codes. I found the unit working as designed. I spoke to the customer about running hot water at the sink before using the dishwasher and the use of rinse aid to help drying. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Austin, TX 78703
Luis
Job Details: 08/09/2021
"Arrived on site for no cool. Gained access to compressor compartment,powered unit on compressor attempting to power on,installed a new starter same issue diagnosed a defective compressor,found discharge tube heavily corroded.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Lakeway, TX 78734
Robert
Job Details: 08/09/2021
Arrived on job for complaints of water leaks and water not filling. Found the valve had failed and water leak shorted control board.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/09/2021
Used vent test kit and dryer is venting as designed, but not heating. Found wires making contact in junction box which fried the thermal cut off. Removed thermal cut off and installed new thermostat and thermal cutoff kit. Resecured wires in junction to ensure no wires were crossed. Tested dryer with thermocouple and it is now heating as designed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Volente, TX 78641
Taylor M
Job Details: 08/09/2021
"Arrived on site to diagnose dishwasher with upper rack concerns, upon arriving I inspected the upper rack and found it is rubbing against the left side of the gasket causing friction. I pulled out the tub to inspect it, I found no warps or obvious damage to the tub pushing inwards, I inspected tub further by measuring from side to side up and down with a tape measure to see if it widened or narrowed, I found it to be good. I am ordering the upper rack and assembly due to the upper rack most likely being warped. Office to reschedule when parts arrive. ; ordrng 1 WPW10350382 (Upper dishrack) and 1 WPW10588164 (Housing left) and 1 WPW10588165 (Housing right) and 2 WPW10250162 (Adjuster covr)s and 2 WPW10250160 (Adjuster clip)s and 2 WPW10195840 (Adjuster positioner)s and 2 WPW10195839 (Adjuster tether)s"
We serviced a
GE MICROWAVE
Model PSB1201NSS01
Near Austin, TX 78732
Robert
Job Details: 08/09/2021
Arrived on job for replacement of switches on microwave. Replaced switches and tested unit.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Austin, TX 78727
David Z
Job Details: 08/09/2021
"Arrived on site to diagnose dryer that is making noise when running. Ran unit and heard a loud rumbling coming from unit. Removed front panel and checked rollers and interior. Found the idler pulley wheel had separated from the bearing and came off, as well as 1 stuck roller. Replaced idler arm and roller and retested. Unit now working as designed.
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Killeen, TX 76541
Tali W
Job Details: 08/09/2021
Onsite to install previously diagnosed parts. Replaced drain pump assy. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78628
Lou
Job Details: 08/09/2021
"Arrived on site to inspect refrigerator water not dispensing. Upon further inspection, I tested the water dispenser and it began to dispense and then slowly went to a trickle. I removed the filter and placed my bypass in the filter head and retested and the water dispensed correctly. I found the customers filter was defective as there were grooves cut out at the lip/top of the filter. Using the filter prescreened for today, I attempted to test with it but found it was defective as well. I removed and replaced the filter head/reservoir and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Bertram, TX 78605
Kayman
Job Details: 08/09/2021
Arrived onsite for range with damaged cooktop. Upon inspection I found the cooktop is cracked over the large burner. Most likely due to heat. I cannot find any point of impact. The customer stated it happen during first use of the unit. I will need to order a cooktop and return for service. Office to R/S due to part availability ; ordrng 1 W10794932 (Cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/09/2021
Arrived onsite for refrigerator not making ice. Upon arrival I found RC= 38 ice room =18 FC=5. I found the fill tube cavity is full of water and no water is passing through the tube during fill. I found ice building up on the floor of the RC under the valve. I am ordering the dual valve and fill tube for repair. Office to R/S due to part availability. ; ordrng 1 W11415785 (Water tube) and 1 WPW10349187 (Valve)
We serviced a
MAYTAG DRYER
Model LDG9206AAE
Near Austin, TX 78750
David Z
Job Details: 08/09/2021
"Arrived on site to diagnose dryer making noise when running. Ran unit and could hear a rumbling coming from inside. Removed front panel and found the felt on the front bracket had worn through and was ripping on top. I also found a large piece of wood stuck in the felt on the blower housing. Replaced felt and removed debris from blower wheel. Retested and verified unit is working as designed.Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, TX 78653
Matthew
Job Details: 08/09/2021
Arrived onsite to replace previously diagnosed parts. Replaced receiver and hinge kit. Tested unit and unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Florence, TX 76527
Tyler
Job Details: 08/09/2021
Arrived on site for drain pump not pulling water from ice bin. Upon arrival confirmed proper power to ice machine. Found unit would cycle through fine but external drain had a malfunctioning float switch not allowing drain to activate and pull water from ice been. After customer approval I installed and tested new drain motor. Found no leaks during repairs and hat unit was cycling water out of bin quickly and efficiently. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Austin, TX 78746
Luis
Job Details: 08/09/2021
"Arrived on site for cooling complaint. Found fresh food evaporator incased in ice,called tech support per tech support checked recommended connections checked 3way valve
We serviced a
GE DRYER
Model GTDP280ED4WW
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/09/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Hutto, TX 78634
David S
Job Details: 08/09/2021
"Arrived on site for microwave not having power. I inspected the unit and work area. I tested power to the outlet and found good voltage. I gained access to the cavity thermistor and found it working as designed. I gained access to the fuse and found it blown. I inspected the interlocks and found the top interlock stuck in the back position. I pulled the switch forward and used my resettable fuse. I powered the unit on with the door open. When I closed the door the fuse tripped. I opened the door and found the upper interlock stuck in the back position again. I tested the switches and found them failing to change position. I am ordering the upper interlock. I am returning with the mag, cap, diode, and transformer just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11433682 (Interlock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, TX 78132
Andrew
Job Details: 08/09/2021
"Arrived on site to test unit for gasket keeps popping out. Replaced gasket, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Georgetown, TX 78626
David S
Job Details: 08/09/2021
"Arrived on site for dryer not heating. I inspected then7nit and work area. The customer stated they already had someone come out and clean the exterior vent. I tested the unit and found it not heating. I gained access to the interior cabinet. I tested the thermal fuse, inlet and outlet thermistat, the hi limit cut off, all checked good. I found the heating element broken.p, and the interior full of lint. I replaced the element and cleaned out the lint from inside the dry. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Robert
Job Details: 08/09/2021
Arrived on job for complaints of refrigerator turning off no lights inside but UI working. Replaced control power board. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID RANGE
Model KDRS463VSS04
Near Austin, TX 78730
Leonardo
Job Details: 08/09/2021
Arrived on site to replace igniter. Found wrong igniter ordering new igniter harness. Office to reschedule. ; ordrng 1 W10763501 (Igniter harness)