Local Reviews
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Luis M.
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on sit scores no ice. Ran diagnostic recirculated pump to pushing water through dispenser diagnosed faulty pump,installed a new pump powered unit on ran diagnostics unit working as designed. ; used 1 W11325175 (PUMP) from stock"
Paul R.
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for a dryer that’s not heating. Ms stated the dryer heats but it’s taking multiple cycles for clothes to dry. I found the house vent restricted causing no air flow. I explained this to the customer and she is calling a vent cleaning service. I found the dryer cycling between 115-165 degrees with the vent hose disconnected but with it connected the temp reached 170 degrees and remained idle. Call complete.
Richard P.
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived onsite for the refrigerator having frost build up in freezer. Upon inspection found that the door gasket is not sealing properly. ; ordrng 1 W10407216 (gasket-fip)
David Z.
DRYER WHIRLPOOL WED5000DW0 "Arrived on site to diagnose dryer that was taking multiple cycles to dry clothes. Performed diagnostics and found heating is working properly. Washer was not spinning out clothes, and as a result the dryer was dealing with extra wet clothes. Dryer vent had noticeable amounts of lint in it, but seemed to have decent ventilation. All is working as designed at this time. Advised customer to have dryer vents cleaned as they did have some buildup, but fixing the spin issue in the washer should resolve this. Call complete."
Robert J.
OVEN AMANA AGR5330BAS3 Arrived onsite for the oven not heating properly. Ran diagnostics and found that the oven temperature is slightly high. Adjusted user temperature 10 degrees cooler. Tested oven temp at 425 per customer request. Oven temperature is now accurate. No other issues found complete.
Leonardo C.
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site to replace push rod, we replaced the push rod and retested, all tests passed no problems detected. Complete"
Paul R.
DRYER LG DLE9577SM Arrived onsite for the dryer to replace the previous diagnosed parts. I replace the high limit thermostat and tested the dryer. I didn’t have any heat. On the previous visit I tested voltage at the dryer and had 241VAC but I was only getting 120VAC now missing L2. The customer stated they hadn’t tried to use the dryer since I left. I looked at the circuit breaker and it wasn’t showing tripped. I turned the breaker off and back on and had 241VAC. I tested the dryer. The dryer is working as designed.
Scott M.
DRYER MAYTAG MGDC465HW0 Arrived on site for dryer making noise . Found one of rollers was failing . Replaced rollers belt and pulley . Tested unit and noise is no longer present . Did recommend customer have vent cleaned . Cleaned out lint in dryer . Lint is no longer present . Job complete .
James C.
RANGE JENN-AIR JDRP536WP03 Arrived on site and found streaks inside outer glass. Disassembled door and cleaned glass. Reassembled and found door functions properly. Job complete
Clif L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is randomly tripping the breaker. Tested all parts and components and found no mechanical failures at this time. Advised homeowner due to GFCI breaker unit could possibly trip it due to ungrounded parts. No further repairs are needed and no leaks were found at time of service.
Robert J.
WASHER MAYTAG MVWX655DW1 Arrived onsite to replace parts previously ordered. Installed new control and dispenser housing. Ran calibration and checked or leaks. No leaks detected at this time. Everything working properly. Complete
Luis M.
REFRIGERATOR JENN-AIR JS42SEDUDW15 "Arrived on site for cracked water line. Replaced damaged line and connector,turned on water no leaks at connections. Tested water dispenser no water from dispenser,ran icemaker,icemaker filled with water,water to valve,smart valve not passing water to dispenser unit will need a new valve; ordrng 1 WPW10159842 ( VALVE), states that autho needed"
Luis M.
REFRIGERATOR JENN-AIR JS42SEDUDW15 "Arrived on site for cracked water line. Replaced damaged line and connector,turned on water no leaks at connections. Tested water dispenser no water from dispenser,ran icemaker,icemaker filled with water,water to valve,smart valve not passing water to dispenser unit will need a new valve; ordrng 1 WPW10159842 ( VALVE), states that autho needed"
Al R.
WASHER MAYTAG MVWX655DW Arrived to inspect defective drawer.Confirmed the complaint and removed and replaced it.Job complete
Brandon C.
WASHER LG WM5000HVA "Arrived on site for customer complaint of unit leaking, found leak coming from door bellow/gasket and the drain hose connection. Ordering bellow/gasket and hose. ordrng 1 5214FR4058Y (HOSE) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 MDS64934202 (BELLOW/GASKET)"
Tyler B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for unit with ice building in feezer under basket. Found gasket hanging down. Removed door, found door was too far separate to lock in gasket. Unit will need freezer door to complete repair.; ordrng 1 CNOTE (PART AUTHO ) and 1 CNOTE (OFFICE RS ) and 1 LW10547320 (dor-fip ss)"
Robert J.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for the refrigerator water dispenser leaking. Upon inspection we found that the water line going to door was not plugged in correctly. Reseated water line and tested no leaks detected.
Al R.
DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer not drying.Confirmed the complaint and checked continuity on all parts and determined the timer was defective.Removed and replaced it.Reassembled and unit tested as designed and now heats.Job complete
Scott M.
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Arrived on site ,installed filter head. Used liner repair on two largest cracks in freezer , ordering more liner repair due to finding more cracks . Ordering control,dampener ,thermistor . Autho.; ordrng 1 242278801 (thermistor assembl) and 1 242303001 (damper assy) and 2 8201700 (repair kit)s and 1 A01078804 (control) and 1 AUTHO"
Arthur B.
DRYER MAYTAG MEDB755DW0 "Arrived onsite for customer complaint of dryer not starting. Removed back panel and found harness to thermal fuse broken. Removed and replaced wire harness, reassembled. Adjust motor so it is sits right in bracket. Reassembled and tested unit. Dryer now works as designed. Dryer vent and lint trap was clean of lint at time of service."
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for deli control issues. Removed faulty control,installed a new deli control tested deli control unit working as designed."
David Z.
WASHER MAYTAG MVWC465HW2 "Arrived on site to diagnose a washer that was unresponsive and only spinning in 1 cycle. Ran diagnostics and found control is fairly unresponsive. Took 3 tries to get unit to go into diagnostics and when it did it was slow to run the cycle. Was able to get unit to finish diagnostic mode, and also tested a drain and spin. Unit was mechanically functional other then slow control. Ordering 1 W11249158 Control. .; ordrng 1 W11249158 (cntrl-elec)"
Tyler B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to replace dispenser, removed door and dispenser, replaced and tested unit and unit tested good"
Dylan T.
DRYER MAYTAG MEDB765FW0 Arrived on site customer complaint was dryer wouldn’t come on ran the unit more than 10 times started every single time cannot find anything wrong working as designed
Dylan T.
DRYER WHIRLPOOL WED4815EW1 Arrived on site customer complaint was dryer was making an awful squeaking noise found the pulley was bad replaced with maintenance kit ran the unit everything else works as designed
Kevin B.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site and inspected refrigerator and found waterline is blocked, after clearing it water will now dispense normally. No water leaks from connections at time of service, job complete"
Jacob S.
DRYER MAYTAG MGDC215EW2 "Arrived onsite for something inside of unit lint trap. Tested unit. Found that a piece of bunjie cord inside unit. Removed bunji. Tested unit. Unit test good. Also customer said the lint screen broke off of handle to pull out the lint screen. Ordered part. Rescheduled with customer. Customer is ok to drop off part on the porch, if not home.; ordrng 1 WPW10717210 (screen)"
David Z.
REFRIGERATOR GE GFE28GSKESS "Arrived on site to install previously diagnosed parts. Installed parts and retested unit. Unit powered on and began cooling immediately. Unit is working as designed at this time. Since doors were open and things had warmed, advised to contact us again in the event things freeze since we can not immediately test. Call complete."
Lou S.
DRYER LG DLEX5170W "arrived on site to inspect dryer check maintenance. Upon further inspection, I tested the unit by turning it on and found that the element is operating as designed. I disassembled the unit and checked all components and all components checked good. I cleaned what little lint was inside and verified the rollers, pulley and belt were good and they all were. I reassembled the unit and advised the customer that the unit is operating as designed. No lint observed at the end of service, job completed."
Jonathan S.
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previous diagnosed part. Removed failed valve and installed new. Performed diagnostics mode and tested valve operation. Monitored operation and inspected for possible water leaks. Ran automatic test cycle and all passed. All tested good, no water leaks detected."
Robert J.
WASHER MAYTAG MVWX655DW Arrived on job for the washer not starting spin cycle. Ran diagnostics and found that the control board was not unlocking or locking the lid. Replaced control board and ran calibration. Everything is working properly. Complete.
Jonathan M.
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for a washer with a low flow error code. Inspected unit in work area. Placing it in diagnostics and found F3E2 (inlet water temperature fault) and an F8 E1 (long fill). The customer stated that the water had been weeping into her unit even hours past running a cycle. Tested unit in diagnostics and unit passed all tests. Replaced housing and water valves and tested unit. Unit worked as designed. Call complete.
James C.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and tested operation. Found no water getting to unit and valves are humming. Inspected for clogs and found to be clear. Installed new valve and tested. Found motor pulley not grabbing belt properly and has damaged the belt as well causing a screeching sound when motor is braking. Unit will also need new motor and belt to complete repair; ordrng 1 W10890624 (motor-drve) and 1 WPW10006384 (drive belt)
Robert J.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for the refrigerator not cooling. Upon inspection we found that the evaporator was iced over. Checked continuity on thermistor and heater both checked good. Ran diagnostics and found that the control board was not allowing the heater to turn on. We were able to cycle heater on manually. Replaced control and defrosted refrigerator. Everything is working properly. No leaks detected. Complete.
Scott M.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for back left burner going out on low setting . Adjusted valve . Flame pattern is is now correct on all settings . No gas leaks detected at time of service . Job complete .
Lou S.
DISHWASHER KITCHENAID KDTE204GPS0 "arrived on site to install previously diagnosed and ordered parts. Due to the tub front legs being badly bent and the door hinges rubbing badly, I removed all components from the old tub and transferred them to the new tub. I installed a new sump/motor assembly. Installed the unit into the cabinet and tested. Unit operated as designed. No water leaks observed during service, job completed."
Leonardo C.
MICROWAVE IKEA IBMS1455DS00 "Arrived on site to test unit for not functioning, upon testing we found the switches read correctly but the control board had not been functioning, replaced control board and retested. All functions returned and passed all tests. Switches checked out. Complete"
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and found lower oven liner chipped. Touched up with liner paint. Job complete
Brandon C.
DISHWASHER BOSCH SHX65T55UC/07 "Arrived on site for customer complaint of e25 error code, I removed drain pump, didn’t find any debris, I reinstalled pump and reset control, unit tested good.
Tyler B.
REFRIGERATOR KENMORE 106.5110211 "Arrived to inspect unit not cooling. Upon arrival unit was cooling and freezing. Evap was clean,y frosted. No faults in defrost. Attempt to remove unit, found coils covered in blanket of dust. Cleared, and inspected compressor compartment and checked good. Advised to keep eye on temps. ; ordrng 1 CNOTE
Arthur B.
COOKTOP KITCHENAID KCGS950ESS02 Arrived onsite for customer complaint of center burner on cooktop pops when burner is turned on. Removed burner head and found orfice loose. Tighten orfice and tested burner multiple times. Burner now lights as designed. No other issues found.
Jonathan S.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for for dishwasher leaking water. Performed diagnostics mode, no error codes. Monitored test cycle and found unit leaking at sump assembly/ diverter. Will need to replace assembly to complete repair.
Scott M.
WASHER WHIRLPOOL WFW9151YW00 "Arrived on site for washer not spinning out and shutting down just before end of cycle . Found drain error . Removed trap and found couple socks . Cleaned drain out . Ran diagnostics test wash ,all checked normal . Nonwater leaks detected at time of service . Did recommend using a garment bag for small items .
Clif L.
RANGE WHIRLPOOL WFE320M0ES1 Arrived on site to diagnose a range that is getting error codes. Tested unit and found oven still only receiving 120 V from wall. The issue is electrical in nature and homeowner will need to have electrician correct voltage issue to complete repair.
Kevin B.
WASHER ELECTROLUX EFLW317TIW2 "Arrived on site and found one shock is over has failed, replaced it and washer is now correct. No water leaks from connections at time of service, job complete"
James C.
COOKTOP WHIRLPOOL W5CG3024XS01 Arrived on site and tested operation. Found all flames low and simmer burner barely lights. Found unit has propane orifices but unit is connected to natural gas. ; ordrng 1 W10256129 (SPUD RR) and 1 WPW10256128 (SPUD LF ) and 2 WPW10340423 (SPUD LR-RF)s
Richard P.
REFRIGERATOR AMANA ASI2575GRS01 Sr# 7726674380. Arrived onsite for the refrigerator having frost build up in freezer compartment. Upon inspection found that the damper assembly is frosted up and out of place. Called tech line and they stated to replace diffuser assembly and door ice dispenser. Office to schedule. ; ordrng 1 W11203924 (contrl-box) and 1 W11322483 (DOOR ICE) and 1 W11380595 (DIFFUSER)
Dylan T.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site customer complaint was fridge door switch on the right side was broken replaced the part ran the unit everything else working as designed
Tyler B.
REFRIGERATOR WHIRLPOOL WZF56R16DW04 "Arrived to inspect unit with complaint compressor always running. Found no evidence of constant cooling, evap was clear of ice, temperature was acceptable. Found unit operating as designed"
Brandon C.
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site for customer complaint of unit making noise, I found unit was powering on and off randomly, found faulty control board. Unit is still cooling,; ordrng 1 WP2307037 (cntrl-elec)"
Kevin B.
DRYER MAYTAG MEDB765FC0 "Arrived on site and inspected dryer and found customer is experiencing dryer sheets getting caught in front felt ring. Disassembled dryer and found filtering is normal, previous technician has Installed new drum correctly. No adjustment can be made this is normal operation. Job complete"
Dylan T.
OVEN MAYTAG AER6303MFS1 Arrived onsite customer complaint was unit not heating up found wire harness bad need to order part ; ordrng 1 W10842519 (harns-wire)
Al R.
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived to inspect dishwasher still not washing properly.I ran diagnostics test mode and got NO error codes.The unit Filled, washed, rinsed, drained and heater came on as designed.Called Whirlpool Tech line and spoke with MIKEExplains the customers complaint and also my findings listed above.Advised customer the unit works as designed by whirlpool.Customer was loading large pots on the top rack, which are big enough to block the spray arm.I discussed proper loading and expectations of the unit as told to do by MIKESR#7726920353"
Andy B.
DISHWASHER KITCHENAID KDTM404ESS1 Arrived on site for dishwasher leaking. Tested and inspected unit and found failed spay arms. Ordering needed parts. Advised customer to keep an eye on unit to prevent water damage risk. Customer signed waiver. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10327455 (spray arm upper) and 1 WPW10448645 (spray arm)
Jonathan S.
RANGE WHIRLPOOL WFG550S0HZ1
Andy B.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven shutting off mid cycle. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Jonathan S.
RANGE WHIRLPOOL WFG550S0HZ1
Leonardo C.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to diagnose oven, upon inspection we found the ignitor didn’t glow during testing, during testing the control board tested bad
Jacob S.
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived onsite for unit dripping water. Tested unit. Ordering parts. ; ordrng 1 W10878507 (inlet tubing) and 1 WPW10545278 (drain hose)
Scott M.
MICROWAVE KITCHENAID KMHS120ESS2 Arrived on site for turntable issues and burning smell. Found mag has failed.
Dylan T.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site customer complaint was there was a big dent in his fridge when he got it arrived on site pulled a new fridge door in the garage found there was a ding on the door already on the new one need to re-order it; ordrng 1 LW10913113 (dor-fip)
Dylan T.
DRYER MAYTAG MEDB765FW0 Arrived on site customer complaint was dryer wouldn’t come on found the electrical in the back did not have the correct power told him he needs to call electrician
Arthur B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ0 Arrived onsite for dealer complaint of SxS refrigerator not cooling. Tested unit and found compressor jumps and shuts off. Found failed compressor. Removed and replaced compressor using braising methods. Vacuumed unit and charge unit with R134a refrigerant. Powered up unit and observed frost pattern and air flow. Unit now cooling as designed. No other issues found.
James C.
REFRIGERATOR LG LFC25760TT Arrived on site and found ice build up on right side of freezer. Inspected gasket and found door not closing evenly and would not open completely. Opened completely which reset the adjuster and door now close omg properly. Job complete
Andy B.
OVEN KITCHENAID KODE300ESS04 Arrived on site to install racks on upper oven. Upon arrival customer informed me that they would like me to look at gasket on upper oven. Found failed door gasket. Attempted to install new sliding rack and was unable to do so. Inspected and found new rack is different from old rack. Looked up part and found same part number. Will need parts research for sliding rack. Customer asked to go ahead and install the 2 non sliding racks. Did so. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 WPW10282960 (gasket-ovn)
Kevin B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site and found refrigerator is dispensing water at this time, customer experiences it’s stopping for days at a time. This usually coincides with colder temperatures outside. Spoke with tech line Steve Who commented there are no service pointers for this issue, said customer could call back when it is happening again. Or a data logger could be used to see if temperature around water line coil is freezing. When asked what could be done if water line is freezing no solution was recommended. There is no recommended repair for waterline freezing inside of fresh food section due to proximity to freezer air return. No water leaks from connections at time of service"
David Z.
RANGE WHIRLPOOL WFC310S0EB3 Arrived on site to install previously diagnosed parts. Installed new hinges on oven Ed unit and all is working as designed. Ordering both door trim pieces D2C as both were cracked. All is working as designed. Call complete.; ordrng 1 W10761014D2C (trim-door) and 1 W10761018D2C (trim-door)
Brandon C.
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for customer complaint of unit not spinning, found error code F0E2, found no suds during diagnostic mode, found test 1 timed out and would not advance, found miscommunication between pressure switch and control board. Ordering both parts to ensure repair for next visit. ; ordrng 1 W11316246 (SWITCH) and 1 W11322905 (CONTROL)"
Richard P.
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived onsite for the refrigerator leaking.
Leonardo C.
RANGE JENN-AIR JDRP548HL00 "Arrived on site to replace cntrl on unit, replaced one control board and retested, unit still had a humming sound after replacing part, ordering second board per device tips. Office to set time ; ordrng 1 W11319204 (CTRL)"
David Z.
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site to install previously diagnosed parts. Removed unit from wall and installed new fan motor. Ran unit on the counter with the casing removed and it sounded fine and was now working as designed. Checked harness and did not find any grounds or other wiring damage. Reinstalled unit and Fan sounded loud, but you could hear an audible tone change and speed drop. Checked outside where unit is vented and found vent flap barely moving, but unit is blowing. All is working as designed at this time. Call complete."
Arthur B.
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived onsite for customer complaint of dual evaporator French door refrigerator not cooling. Plugged unit and found compressor barely humming. Found compressor windings faulty. Compressor and sealed system components are covers for 5 years. Ordering compressor to complete repair..; ordrng 1 8201675 (compressor) and 1 CNOTE (2HR CALL) and 1 W10913906 (coupler)
Richard P.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the pump motor is not working. Replaced sump and pump and dishwasher tested good and no leaks detected. Complete
Kevin B.
WASHER MAYTAG MHW5500FW0 "Arrived on site and found error code F3E1 and F9E1, set washer into an automatic test cycle and it passed correctly. Customer is using the correct amount of detergent. Replaced air trap, pressure hose, and water level switch. Also found vent hose connector on top of tub is broken and will need to be replaced; ordrng 1 WPW10568614 (hose)"
Luis M.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for faulty ice box fan. Installed a new ice box fan,ran diagnostics good air flow from fan motor,ran icemaker test passed,ran fill test passed unit working as designed. Repair covered under AUTHO KNZZ3NZDPL1"
Al R.
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer making a whistling noises during spin mode.Ran diagnostics test mode and unit did not make any odd noises.Called Whirlpool Tech line and spoke with DUSTIN SR# 7726908070Ran diagnostics test mode step 12 (high speed spin) reached 850 rpm.Even added a load of towels and began a deep water wash cycle and unit preformed as designed.All water lines were dry at the time of service.Job complete
Dylan T.
DRYER MAYTAG MEDC465HW0 Arrived on site customer complaint was dryer was not heating properly found the correct power was not at the outlet told customer needs to call electrician was only getting 94 V to the outlet
Paul R.
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onsite for the dishwasher that is leaking from underneath. I found the diverter on the pump leaking. The pump and motor will need to be replaced. Upon removing the pump I found the blue wire harness to the diverter had gotten so corroded that it just fell apart when I tried to unplug it from the diverter. The complete wire harness will need to be replaced also.
Brandon C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for customer complaint of unit not cooling, found compressor running, fans running, found sealed system leak. Ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 Tj90sf8404 (ALVE) and 1 W10445423 (compressor) and 1 W10570565 (evaporator) and 1 WPW10143759 (dryer)"
James C.
WASHER MAYTAG MVWB850YG1 "Arrived on site and installed new tub, hub, and screws. Tested operation and found unit is also leaking from the drain hose near top of tub. . ; ordrng 1 WPW10363893 (hose)"
Lou S.
DRYER LG DLEX3875V "arrived on site to install previously diagnosed and ordered part. Upon arrival, I began to disassemble the unit to replace the main PCB Control when I found that the part number provided was not correct and the part didn’t match the old part. I contacted lg Techline and they put me through to lg parts department and was told that the part number EBR62707607 I advised my customer of the issue and they advis3d they would wait for the part to come in. I advised the customer the office would contact them when it arrives and schedule service. I am ordering the PCB main and office to schedule return service.; ordrng 1 EBR62707607 (PCB MAIN)"
Kevin B.
DRYER WHIRLPOOL WED6620HC0 "Arrived on site and inspected dryer and found is rattling during operation. Dryer was sold as an appliance package with home. Disassembled dryer and found evidence that it was dropped on the right hand front corner, took one picture added sound pads between motor mount and lower panel of dryer. This has helped noise volume and it is now tolerable but some is still present and due to drop damage a permanent removal of noise can’t be guaranteed. Homeowner will discuss the situation with builder."
Brandon C.
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site to replace damaged panel, after replacing panel, unit tested good."
Leonardo C.
DISHWASHER BOSCH SHX8ER55UC/01
James C.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and tested operation. Found fresh food led module has one light out and is very dim. Verified operation of other lights and found to be good. Installed new module and tested. Unit tests good. Job complete
Kevin B.
DRYER WHIRLPOOL WGD5000DW3 "Arrived on site and found Rear panel off, belt left unattached, burner assembly partially disassembled. Rebuilt dryer and took a video of it heating after rebuild. Dryer is new and there is no lint in the interior, job complete"
Robert J.
WASHER MAYTAG MVWX655DW1 Arrived onsite to replace parts previously ordered. Replaced gearcase splutch and washplate. tested washer and calibrated. Everything working properly no leaks detected. Complete
Scott M.
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for cooktop light always on . Found 6” switch on right and 8”on left failing . Replaced all switches . Tested burners . All checked normal now. Job complete .
Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven turning itself on. Upon further inspection, the customer advised that when they were using the unit the display began to jump back to the temp selection and scrolling on its own and when they pressed the off selection, the display would go back to the temp selection again. I cycled the power at the breaker and placed it in diagnostics showing no error codes. I tested all components and all operated as designed. The unit is not connected to WiFi. I recommended that the customer contact the Whirlpool Connect Team 866-333-4591 and allow them to assist in connecting to WiFi and walk them through the update on the software. No repairs needed at this time. Job completed."
Andy B.
WASHER AMANA NTW4516FW3 Arrived on site for washer not operating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Jacob S.
DISHWASHER BOSCH SHPM65W52N Arrived onsite for unit not draining. Tested unit. UI touch pad not responding and control board is not responding to power. Getting 120 volts to unit. Need parts authorization. Office to reschedule.; ordrng 1 11013384 (UI CONTROL ) and 1 12016885 (CONTROL BOARD )
Brandon C.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for customer complaint of dishwasher leaking, found no leaks coming from hoses, valves, or drains, I replaced door gasket, unit tested good at time of service. If problem continues, will need motor and spray arms."
Tyler B.
OVEN WHIRLPOOL RBS305PRS00 "Arrived to inspect unit with bake element not working, found element failed due to age. Replaced and tested good
Jacob S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for rail in between door Not locked in properly. Tested unit. Found that the screw in the middle of the rail was missing. Re-aligned rail. Put new screw in rail. Tested unit. Unit test good. No issues at this time. Job complete
Jonathan M.
WASHER MAYTAG MVWC465HW2 "Arrived on site for a washer that is leaving clothes wet after a cycle. Inspected unit and work area. Customer instructed me the clothes aren’t coming out wet but she’s hearing a buzzing sound in the middle of the cycle. Placed unit into diagnostics mode and got an F2 E1 (stuck key), F7 E1 (basket speed fault), and F8 E1 (long/no fill) error codes. After speaking to the customer the customer does not have a hot water source and is using a cold water valve to split between both hot and cold valves. Instructed customer to either use tap called setting or get a hot water line for her hot valve. Call complete."
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for weak water flow tested dispenser weak water flow,removed cover,checked water from valve,weak water flow exiting single solenoid. ; ordrng 1 WPW10238100 (VALVE)"
Kevin B.
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found saved error codes F8E1, F3E2. Found both valves are not flowing replaced valve assembly and washer will now operate normally. No water leaks detected at time of service, job complete"
Leonardo C.
DISHWASHER WHIRLPOOL KDPM354GPS "Arrived on site to replace track, upon inspection we found the track had become unwelded, replaced track and adjuster and retested. Passed all tests, unit working correctly. Complete"
Wesley P.
DRYER WHIRLPOOL WED4815EW1 Arrived onnsite and found unit operating with clunk from drum misshapen and belt tear. Ordering repair kit and drum just in case. ; ordrng 1 8536974 (REPAIR KIT) and 1 W10899578 (drum)
James C.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and tested operation. Found magnetron has been arching to liner. Unit will need touch up paint to cover missing paint in liner. Second tier shelf was not installed in unit. ; ordrng 1 PAINT (LIGHT GREY)
Scott M.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site ,replaced control . Ran calibration and test wash all checked normal . No water leaks . Job complete"
Arthur B.
WASHER MAYTAG MVWB765FW3 Arrived onsite for customer complaint of knocking noises when agitating on top load washer. Found shaft moving up and down on gearcase. Removed and replaced gearcase assembly. Reassembled and test 052. Unit completed successfully. All water connections were dry at time of service.
Al R.
WASHER MAYTAG MVWB965HC0 Arrived to inspect washer with standing water in the fabric softener dispenser.Confirmed the complaint and ran diagnostics test mode and unit tested as designed.Used my shop vac to empty the water from dispenser and unclogged the area of excessive fabric softener buildup.All water lines were dry at the time of service.Job complete
Jonathan S.
REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site for refrigerator interior lights flashing. Performed diagnostics mode and tested door switch operation and found opening and closing. Tested DC voltage to LED control and found within range. Found bad LED control.Removed failed LED control and installed new. Tested all operations, all tested good. No water leaks detected durning service.
Clif L.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose a range with a damaged door. Found stainless steel separating from door glass assembly. Replaced door glass assembly and found all is functioning properly at this time.
Luis M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on site for cooling complaint. Found unit not powering on after defrost cycle diagnosed faulty main control,unit not connected to water unable to check for water or icemaker fill. Installed a new main control powered unit on compressor and fans powered on."
Jonathan S.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Arrived on site for refrigerator leaking water. Inspected unit and found not cooling and water is from ice melting. Found condenser fan and compressor not running. Performed diagnostics mode and tested compressor and condenser fan. Tested voltage to compressor and found none. Tested compressor motor windings and found within range. Tested compressor capacitor and found working. Found failed control and starting device. Will need to replace and continue diagnostics. ; ordrng 1 W11088499 (CONTROL) and 1 WPW10260370 (STARTING DEVICE )"
Tyler B.
RANGE KITCHENAID KCGC506JSS00 "Arrived on site for unit front 2 dual burners popping after running for a few minutes. Removed and replaced the regulator and was no fix. Checked caps, will be ordering office holders and valves. ; ordrng 1 CNOTE (OFFICE RS ) and 2 W10891746 (SPREADER )s and 1 W11121390 (CAPS) and 1 W11183720 (VALVES )"
Dylan T.
MICROWAVE KITCHENAID KMHC319EBS Arrived onsite customer complaint was unit not installed properly found one of the install nuts are missing told customer we need to order the part ; ordrng 1 W10596040 (nut)
Clif L.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with a bent grease filter. Reshaped grease filter to proper position and reinstalled it. No further repairs are needed and all is working properly at this time.
Paul R.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven with no display. I found the display working but there were only lines going across the screen. The customer didn’t have the oven connected to WiFi so the unit could get all the software updates. I power reset the oven and the panel returned to normal. I helped the customer enable the remote settings and get the oven connected to the router on the 2.4 band. I tested the oven and it is working as designed. Call complete.
Leonardo C.
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose unit, thermal fuse was open and not powering unit, replaced thermal fuse and retested, cooling fan was not operational during testing which caused open thermal fuse, ordering cooling fan and rescheduling. Office to set time; ordrng 1 W11245567 (BLOWER FAN )"
Luis M.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for water not dispensing and noise issue. Diagnosed frozen water line,defrosted water line adjusted waterline and temperature control. Adjusted compressor bracket to prevent vibration noise from compressor and condenser vibrating against cabinet."
Paul R.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for the refrigerator making a buzzing sound. Ms stated the FC was not cooling correctly. I found the FC evaporator fan hitting ice. I ran a forced defrost and found the unit working as designed. I found the FC fan shorting out and shutting the unit off and back on sometimes after a chunk of ice fell during the force defrost. I did a hard power reset and the sealed system components never would come back on. The fan motor and possibly the blade will need to be replaced. The unit could also have controls failing. Ordering PARTS AUTHO, W11109595 MOTOR-EVAP, WP67006337 FREEZER FAN BLADE, WPW10624574 CNTRL-ELEC, WPW10675033 CNTRL-ELEC, WPW10769076 CNTRL-ELEC, & W11330971 CNTRL-ELEC. ; ordrng 1 AUTHORIZATION (PARTS) and 1 W11109595 (MOTOR-EVAP) and 1 W11330971 (CNTRL-ELEC) and 1 WP67006337 (FREEZER FAN BLADE) and 1 WPW10624574 (CNTRL-ELEC) and 1 WPW10675033 (CNTRL-ELEC) and 1 WPW10769076 (CNTRL-ELEC)"
Dylan T.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site customer complaint was Fridge was not dispensing any water found the water filter was not installed properly readjusted it ran the unit everything else working as designed
Richard P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator leaking water. Upon inspection found that the coupler hooking the water line from the valve to the dispenser is leaking. Need to order coupler. ; ordrng 1 WPW10271540 (fitting)
Al R.
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect front load washer not spinning.I advised customer to show me which setting she was using when the unit didn’t spin.Customer selected the cycle where the SPIN setting was off and didn’t realize she needed to set spin speed.Unit was off level.I adjusted the level of the feet to balance the unit.Unit tested as designed.All water lines were dry at the time of service.Job complete
Jonathan S.
WASHER WHIRLPOOL WM2250CW "Arrived on site to install previous diagnosed parts. Gained access to shocks. Removed broken shocks and installed new. Removed torn door bellow and installed new. Performed diagnostics mode and all cycles. All tested good, no water leaks detected.
David Z.
DISHWASHER WHIRLPOOL WDF550SAHB Arrived on site to install previously diagnosed parts. Installed new UI control panel. Retested unit and still no power. On installing lower main UI found that control was damaged in transport and not usable. Ordering another W11230457 Control.
Al R.
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer turning off at the 45 minute mark.Called Whirlpool Tech line and spoke with DAVID SR#7726904816David walked me through several steps to diagnose the issue.Was advised to Replace control and keep Latch in mind if unit issues continue.After installing the control the unit tested as designed.Job complete
Brandon C.
WASHER LG WM3885HCCA "Arrived on site to replace control board ordered by previous tech, after replacing I was receiving le error code during spin cycle. Ordering motor sensor. ; ordrng 1 6501KW2002A (MOTOR SENSOR) and 1 CNOTE (NO BC ON LG )"
James C.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site and tested operation. Found fresh food evaporator frozen. Tested fans and found fresh food fan not operating. Unit will need new thermistor harness and fan to repair. Disassembled unit for repair and found harness broken from liner to molex. Called tech line and spoke to Mark #7726904696. No recommended repair as this harness is not field serviceable. Instructed customer of findings. Job complete
Jonathan M.
MICROWAVE WHIRLPOOL JMW9530DAS30 "Arrived on site for microwave that was turning on intermittently by itself. Inspected unit in work area. Call tech line and spoke to David SR# 7726910932. He advised to replace the Console.
Kevin B.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Fridge is set at 38 freezer is set at 1, ran test 3 and diffuser is operating properly, test 1 and 2 thermistors passed, Return air is clear. Spoke with techline they recommended moving crisper drawer in middle of fresh food section down on top of others. It restricts airflow to thermistor 7726909199"
Paul R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator making a humming noise. I ran diagnostics and found all functions of the refrigerator working as designed and all sounded normal. I did find the FC packed with product and blocking the airflow. The coil was not frosted up at this time but I suspect that this could have been causing it to frost up and get to the fan before it went into a defrost. I explained the airflow issue to the customer and they are going to correct the way the frozen product is in the FC. Call complete.
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator making noise and water dispenser issues. Ran diagnostics and that the switch behind the shield was not disengaging allowing water continue to run. Also found that the refrigerator evaporator fan motor is making noise. Ordering parts ; ordrng 1 W11087438 (motor-evap) and 1 W11087492 (switch) and 1 W11109614 (shield)
Lou S.
RANGE JENN-AIR JGRP436HL00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Bake Ignitor harness and burner and tested. Unit continues to not stay lit. I went to replace the Bake Ignitor and found that the Ignitor was the wrong part. I am ordering the Bake Ignitor W11355922 No gas leaks detected during service.; ordrng 2 W11355922 (IGNITOR)s
Jacob S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for unit not cooling and tripping breaker. Tested unit. Called Techline, was told that AFCI is not prefer’d power to unit. Causing breaker to trip. Got SR#7726844343. Job complete"
Brandon C.
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site for customer complaint of noise issue, found blower fan motor rattling louder then normal and convection fan motor humming really loud. I replaced both parts, and unit still did the same thing. I did find damage to the rear panel of lower oven cavity. Called techline, they recommend replacing panel. Ordering panel, need two techs to help with removing and installing unit. SR# 7726907219; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10519707 (cover-rear) and 1 W10722667 (motor-fan)"
Dylan T.
DRYER MAYTAG MGDC465HW0 Arrived on site customer complaint was dryer would intermittently work and not work found the door switch was going bad replace the part ran the unit everything else works as designed
Jacob S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit still not cooling. Could not find issue. Customer would unplug unit after 1hr to say it is not cooling. Instructed customer to leave plugged in for 4-6 hrs before making sure it is not cooling. No issues at this time. Customer may call back at future date. Job complete
Al R.
WASHER ROPER RTW4516FW2 Arrived to inspect washer draining issues.Ran diagnostics test mode and unit tested as designed.Customer was washing an unbalanced load and unit began WALKING.Unit shut off without draining.Test mode showed no errors.All water lines were dry at the time of service.Zip tied the drain hose.Job complete
Luis M.
REFRIGERATOR WHIRLPOOL KSSC48QTS00 "Arrived on site for water leaking and moisture in vegetable drawer. Checked under refrigerator door found no signs of water leaking from valve or tubing. Found ice chute assembly raised from liner causing moisture in door,removed skin found residue of leak,during assembly of skin found moisture and rust at corner of door diagnosed unit will need a new door due to insulation pulling away from liner. Ice build up around return vents 7nit will need a 60° defrost thermostat,due to door not available due to door being discontinued customer doesn’t want thermostat replaced."
Kevin B.
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site and inspected washer and found saved error code for motor unable to reach target rpm, removed washplate and found teeth on gearcase and washplate are deteriorated and are no longer connecting. Took a picture of gearcase. Gearcase, washplate, and hub would need to be replaced at minimum.
Paul R.
REFRIGERATOR GE ZISB480DKSS Arrived onsite for a refrigerator not dispensing ice. I found the unit making ice and the dispenser functions working as designed. The dispenser chute is getting packed with frost because the ice door flapper is sticking half way open at times and leaking warm air into the unit. The flapper parts will need to be replaced. I cannot locate a model and serial number tag on the unit. The model that we were given is not correct. The closest models to what we were given are ZISB480DKB & ZISB480DKC and both pull up different dispenser parts.
James C.
WASHER MAYTAG MVWB755DW0 Arrived on site and installed new housing. Tested operation and found unit working properly and no leaks after repair. Job complete
Andy B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator still leaking. Tested and inspected unit and found water dripping from same spot as before. Found ice door gasket loose and coming off. Spoke with customer and customer stated that after prior visit unit did not have any leak issues for about 10 days. Called tech line and spoke with Dave (SR#7726909520) Made aware of issues and what was done and found. Was instructed to order gasket and that new gasket will come with adhesive. Was instructed to clean ice container door with alcohol to remove any prior adhesive. Ordering part and will return also ordering ice container door in case needed. Instructed customer to keep an eye on unit and to keep dry to prevent water damage risk.; ordrng 1 W11268536 (door-ice) and 1 WPW10347087 (gasket)
Clif L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that had built frost in the freezer compartment. No frost was present at time of service indicating an air leak at some point due to door not being closed fully. Advised homeowner on pizza storage compartment and how if it’s overfilled it can prevent the door from fully closing. No leaks were found at time of service.
Dylan T.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site customer complaint was blower fan was a little bit noisy pull the unit out replaced it ran the unit everything is working as designed
Brandon C.
MICROWAVE JENN-AIR JMW3430DP02 "Arrived on site for customer complaint of light coming on in oven on its own and clock not staying on correct time. Called techline, they recommend replacing UI panel. After replacing panel, unit tested good. SR# 7726904254"
Dylan T.
COOKTOP WHIRLPOOL G7CE3034XB00 Arrived on site customer complaint was cooktop had smoke coming from one of the switches took the unit apart found it had a burnt wire harness and a switch replaced both parts ran the unit everything else working as designed
David Z.
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to diagnose dryer that was taking several cycles to spin out clothes. Performed diagnostics and found F11 code present. Code is not listed in tech sheet. Called tech line and was informed F11 is motor control error. Replaced control to rectify error. Ran diagnostic cycle and all is spinning ad working properly at this time. Advised customer on usage and care, and that loads must be balanced and light. No water leaks detected at time of service. Call complete."
James C.
DRYER SAMSUNG DV448AEW/XAA Arrived on site and tested operation. Found no heat from unit. Accessed heater and found open high limit and shorted heater. Vacuumed all lint from unit and installed new assembly. Tested operation and found unit working properly but holding heat. Recommended customer clean vent to outside due to fire hazard from clogged vent. Job complete
Brandon C.
WASHER MAYTAG MVWC565FW1 "Arrived on site for customer complaint of loud noise and leaking oil, I found gearcase was leaking oil and causing loud noise. Ordering gearcase, belt, and drive pulley. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)"
Luis M.
FREEZER WHIRLPOOL WRX986SIHZ00 "Arrived on site for drawer issues. Found defective drawer from manufacture,drawer warped at bottom causing from of bin not to secure to drawer ordering drawer assembly ; ordrng 1 WPW10493169 (DRAWER UPPER)"
Clif L.
WASHER WHIRLPOOL MVWX655DW2 Arrived on site to diagnose a washing machine that started by itself. Tested all parts and components and found no mechanical failures at this time. Advised homeowner if power is lost to unit and then comes back on the unit can default into a drain. No further repairs are needed and no leaks were found at time of service.
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced all components from old divider and placed them on new divider. Replaced motor, divider, and impeller. Assembled everything together and tested ice maker dispenser. Unit worked as designed. Call complete."
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts previously ordered. Installed new brackets and pan. During installation found that two of parts had arrived damaged. Ordering new parts office to reschedule. ; ordrng 1 W10625070 (bracket) and 1 W11336585 (PAN)
Leonardo C.
DISHWASHER BOSCH SHV66A03UC/14 "Arrived on site to test unit, upon inspection we were told by the customer that her disposal was back up, water was backing into dishwasher and starting drain pumps us to leak sensor, cleared error codes and retested, no leaks detected and unit worked correctly. Collected 140.71 Complete"
Paul R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator with no dispenser functions working and the RC lights failing. I did a hard power reset and tested the unit. I found the lights working and the dispenser functions all working as designed. Call complete.
Scott M.
OVEN KITCHENAID KODE500ESS04 Arrived on site for new unit smoking . Found no plastic or shipping material on either oven . Did inform customer some smoke or smell will be normal on new ovens . Preheated oven temps are checking normal . No safety issues . Job complete
Lou S.
OVEN WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range oven not working. In further inspection, I found the Ignitor was burnt out and the control wasn’t sending voltage to the Ignitor. I removed and replaced the control and Ignitor and tested the unit and it operated as designed. No gas leaks detected during service, job completed."
Lou S.
RANGE WHIRLPOOL WFG320M0BS3 "arrived on site to inspect range valve/knobs. Upon further inspection, I found the back left burner valve was bent. I removed and replaced the valve manifold and checked all gas connections for leaks. No leaks found and tested the burners and all burners operated as designed. No gas leaks detected during service, job completed."
Arthur B.
WASHER MAYTAG MVWC565FW1 "Arrived onsite to install new capacitor to top load washer from prior tech’s diagnosis. Removed and replaced capacitor, reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Andy B.
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site for microwave not latching. Tested and inspected unit and found failed inter locks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator ice maker making noise ran diagnostics and found e2 error code. Plugged in new ice maker and same scenario occurred. ; ordrng 1 W11330971 (USER INTERFACE ) and 1 WPW10675033 (cntrl-elec)
Andy B.
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site to install previously diagnosed parts. Contacted office and found cosmetic parts are not covered. Tested unit and all operations are normal. Unit is operating as designed. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
David Z.
WASHER MAYTAG MVWB765FW3 Arrived on site to install previously diagnosed parts. Installed new gear case. Retested unit. All is now working as designed. No leaks found at time of service. Call complete.
Tyler B.
DRYER WHIRLPOOL WED4850HW0 Arrived to inspect unit not heating. Attempted to plug in unit and breaker tripped. Removed block panel found wires burnt. Unit will need block repair kit to complete ; ordrng 1 279318 (terminal) and 1 CNOTE (OFFICE RS ) and 1 WP3397659 (block-term)
Tyler B.
DISHWASHER AMANA ADB1100AWS Arrived on site for unit not drying. Found heater had failed. Removed and replaced and tested in diagnostics and passed. No leaks on site
Jonathan S.
DISHWASHER WHIRLPOOL WDT720PADM2
Paul R.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived onsite for the refrigerator making a vibrating/buzzing noise. I found the noise coming from the evaporator fan motor. The motor and fan act like they are out of balance causing the issue and the vibration is so bad that this could have loosened the screws up again. The motor and blade need to be replaced. Ordering WP2315549 MOTOR-EVAP, WP2169142 BLADE-FAN, & 2EA WP2176759 GROMMET. RS for Wed 1/22, per customer RS for Mon 1/27.; ordrng 1 WP2315549 (MOTOR-EVAP) and 1 WP2169142 (BLADE-FAN) and 2 WP2176759 (GROMMET)s"
Jonathan S.
WASHER ROPER RTW4516FW2 "Arrived on site for washer over filling. Performed diagnostics mode and checked fault codes. Found none. Ran automatic test cycle and monitored testing. Gained access to control and checked pressure hose and found cleared . Ran regular wash cycle and monitored water leave. Found water level good. Spoke with customer on raising lid and filling. All tested good, no water leaks detected."
Jacob S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite to replace evaporator motor and fan. Customer said the noise has gone away and has not made the noise since last visit.
Clif L.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to replace load and go dispenser assembly. Replaced assembly and found all is functioning properly at this time. No leaks were found at time of service.
Dylan T.
WASHER MAYTAG MHW6630HW0 Arrived on site customer complaint was at the end of normal cycle it would just hum ran the unit through test mode the only code in the System was for an off-balance load F0E5 ran the unit through diagnostics cannot find anything else wrong at this time working as designed all lines are dry
Jonathan S.
FREEZER THERMADOR T36IF900SP/05 "Arrived on site for freezer beeping intermittently and not making ice. Performed diagnostics mode and checked fault codes. Found none. Called tech support and spoke with Chris. He stated to perform factory reset. Ran factory reset. Found water filter not engaged. Corrected water filter and tested operation. All tested good, no water leaks detected durning service."
Tyler B.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived on site for pad replacement. Removed and replaced and tested good on ice and water functions
Andy B.
OVEN KITCHENAID KOSE500ESS02 Arrived on site for oven UI issues. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Al R.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived to inspect dishwasher leaking from underneath.Ran diagnostics test mode to attempt to confirm the customer complaint.Received NO error codes in diagnostics and unit did not leak one drop of water during diagnostics test mode.I even ran a normal cycle and unit still did not leak.I noticed the unit was installed in a manner to STRAIN the clips on top of the unit.I advised the customer the installation of the unit may be causing the unit to leak and even offered to raise the leveling feet to reduce the strain on the unit and to prevent it from leaning forward.
Richard P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator freezer door scratched. Upon inspection found that the door is scratched. Replaced freezer door and it tested good. Leveled doors . Complete
Robert J.
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher not dissolving soap. Ran diagnostics and found that the wash motor was not working to circulate the water. Replaced the pump motor and tested. Dishwasher is now circulating water. Everything is working properly. No leaks detected. Complete
Arthur B.
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Arrived onsite to install new compressor kit to French door refrigerator. Removed and replaced compressor using braising methods. Installed new Orion board. Vacuumed unit down and charged with 5.5oz of R134a refrigerant. Observed cooling and found good frost patterns forming. Control board not needed at this time. Advised to wait about hrs prior to inserting items. All water connections were dry at time of service.
Luis M.
REFRIGERATOR GE GFE29HSDDSS
Lou S.
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "arrived on site to install previously diagnosed and ordered part. Due to the FC defrost bimetal being open, I removed and replaced the Evap motor harness and tested the unit. Unit began to cool as expected.No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees & RC=39 degrees. I placed the unit in diagnostics and ran test 56 which indicated an error code E2-ice lost position. When I went to remove & replace the ice maker, I found that I had the wrong part. I advised the customer I would have to order the part. I am ordering the ice maker and the shelf for the left RC door that got damaged during service. No water leaks observed during service.; ordrng 1 W11294907 (ICE MAKER) and 1 W11366475 (TRIVET )"
Lou S.
WASHER WHIRLPOOL WFW8620HC2 "arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit is leaking water from the dispenser area. Customer advised that they use detergent pods and place them in the dispenser. I placed the unit in diagnostics showing no error codes. Unit operated as designed. When I opened the dispenser, I found some plastic from a detergent pod blocking the water way. I advised the customer to use liquid detergent in the dispenser or if they continued to use the detergent pods, they need to place them inside the unit. I made recommendations for detergent use as well as use and care for the unit. No water leaks observed during service, job completed."
Leonardo C.
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to test unit for no heat, upon inspection we found during testing that the f7 e1 error was still saved, we ran a full test cycle and tested the heating element which worked correctly. Cleared error codes. Complete"
Robert J.
MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite for the microwave venting steam on the cabinets. Upon inspection we found that the microwave is working to manufacture specifications. And the steam will subside when the vent fan is running. No issues found. Complete.
Richard P.
DISHWASHER MAYTAG MDB8959SBS3 "Arrived onsite for the dishwasher not draining. Ran diagnostics and found error codes for drain pump and float switch open/ shorted. Drained water out with shop vac and discovered that there was broken glass in drain pump housing which caused the pump to burn out.
Al R.
WASHER MAYTAG MVWX655DW1 Arrived to inspect shattered lid.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
Leonardo C.
OVEN MAYTAG WOS51ECOAS04 "Arrived on site to test unit for not heating correctly, upon inspection we found the oven was calibrated +20 per maintenance and the interior was hotter then needed, calibrated down to 0 and retested, no problems detected, instructed customer on proper use. Complete"
Paul R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for a refrigerator with a no cool condition. I found the compressor defective and the windings grounded out. The compressor will need to be replaced. Ordering WPW10507886 COMPRESSOR, WPW10143759 DRIER-UV, & W10913906 COUPLER. Sending routing a message to weigh the call for 2 hours, RS, and let know the unit is in a storage garage.; ordrng 1 W10913906 (COUPLER ) and 1 WPW10143759 ( DRIER-UV) and 1 WPW10507886 (COMPRESSOR)"
Al R.
RANGE KITCHENAID KSIB900ESS2 Arrived to install previously ordered part.Removed and replaced the cooktop.Reassembled and unit tested as designed.Job complete
Lou S.
OVEN WHIRLPOOL WOD51EC0AS05 "arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the unit is reading above 400 degrees on a setting of 350. Using my multimeter, I place my thermal lead in the middle of the center rack and tested temps on Bake mode at 350 degrees Standard preheat. The average temp was 354/355 degrees. I advised the customer that the unit will heat up to temps around 400+ (422) in preheat then cycle up and down until the average temp is 10above/10below preheat temps. I advised the customer that the temp readings I achieved were normal. I contacted Techline and spoke to Robert ad advised of my findings and requested specifications for heating temps. Robert agreed to the readings and advised that there are no written specifications and that the unit is functioning as designed. Robert advised to have the customer contact customer service and see if they can provide and specifics. Provided File #7726913001. I advised the customer of
Luis M.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Arrived on site for loud noise. Found condenser coil causing loud vibration noise against cabinet,adjusted screw on brackets that hold condenser coil,after adjustment noise no longer present"
Al R.
WASHER AMANA NTW4516FW3 "Arrived to inspect washer walking across the floor.Ran diagnostics test mode and unit wobbled during spin cycle.I leveled the unit, ran diagnostics test mode and unit began operating as designed.All water lines were dry at the time of service.Job complete."
Jonathan M.
DRYER ROPER RED4516FW0 Arrived on site for dryer that would not start. Inspected unit and work area. Tested voltage coming to unit and found .46 v coming out of the outlet from L1 to L2. Instructed customer to have an electrician come out and fix the outlet. Photo of voltage attached. Call complete.
Richard P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator with a noise. Upon inspection found that the freezer evaporator fan is causing the noise. Need to order parts and office to schedule.; ordrng 1 W11263195 (fan-scroll) and 1 WP2169142 (evaporator fan blade) and 2 WP2176759 (bushing)s and 1 WP2315549 (evap fan motor)
Kevin B.
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and found no ice production, attempted to cycle icemaker manually and motor would not move, cycled water valve and icemaker filled properly,after replacement icemaker cycled immediately and filled with water, no water leaks from connections at time of service, job complete"
Jacob S.
DISHWASHER GE GSD3360K55SS Arrived onsite for unit not draining water. Tested unit. Found that timer is not working to move on to next cycle. Ordered part. Rescheduled with customer. ; ordrng 1 WD21X10476 (dishwasher timer)
Scott M.
DRYER LG DLE7300VE.ASSEEUS "Arrived on site ,replaced main control . Tested unit ,no d90 error code . No lint build up time of service . Job complete ."
Clif L.
DRYER MAYTAG MEDB725BW0 Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found clogged external venting preventing unit from operating properly. Informed homeowner of findings and recommended vent cleaning company.
Tyler B.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for unit ticking. Found from fan. Removed and replaced fan and tested good . No gas leaks on site
Dylan T.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site customer complaint was oven wasn’t preheating properly ran the unit preheated in about 16 minutes put it in test mode no error codes in the system at this time everything is working as designed
Luis M.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for no ice. Found damaged ice cutter grid,ran diagnostics weak water flow to reservoir with no filter installed,compressor and fan powered on frost forming on evaporator plate. Installed a new water valve and ice cutter grid,powered unit on ran diagnostics good water flow."
Jonathan S.
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site oven not heating. Performed diagnostics mode and found no fault codes. Tested bake operation and found no voltage to igniter at control. Removed failed control and installed new. Tested bake operation, all tested good. Spoken with customer on failure and repair."
Wesley P.
REFRIGERATOR FRIGIDAIRE LGHD2369TF Arrived onnsite and found unit icemaker tray stuck and not producing. Repaired existing icemaker and advised customer on repair and use and care. All checks good. Unit is now operating as designed.
Richard P.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer making a noise. Ran diagnostics and found that the gear case was the cause of the noise. Replaced gear case and belt and washer tested good and no leaks. Complete
Scott M.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for no power to dishwasher . Checked power cord wire connection in junction box , wires nuts were good but no voltage . Checked outlet and found power cord wasn’t plugged in . Plug dishwasher back in ,unit is now powering up. Ran diagnostics ,all passed with no error codes . Nonwater leaks detected at time of service . Job complete ."