"Arrived on site for washer WTW8127LC0 for issue of shakes alot. Upon arrival, inspected unit and found suspension has failed. Replaced suspension W11400156 and test unit with towels. Unit is operating as designed no leaks present at this time. Job complete"

"Arrived on site to look at model WTW8500DC5 for customer complaint of lid being broken, rust on top and unit not responding on all buttons. Found f2e1 error code, stuck UI, found broken lid, and rust on top cabinet. Ordering UI console, lid, top, hinges, screws, and bleach dispenser. Valve, latch, spin, and agitation tested good. ; ordrng 1 W10817363 (Top) and 1 W11102314 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 4 W11404293 (Hinge screw)s and 1 W11234070 (Bleach dispenser) and 1 W10838672 (Console)"

"Arrived on site for ice machine KUIX535HPA02 with issue of not making ice correctly. Upon arrival, customer states that after did routine cleaning that the unit made too much ice. I ran diagnostics and found bin thermistor is shorted. I replaced thermistor WPW10511923. Test unit and began ice making process. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for continued F8-E4 issues. Upon arrival, replaced control W11672039 and dispenser W11535094. Test unit running a normal cycle. F8-E4 code still appears . Contacted Techline and spoke with Tim. All notes of visits and parts already replaced have been documented . Tech recommended replacement of harness. Case# 22248583. Ordering harness . Office to reschedule ; ordrng 1 W11729441 (Harness)"

"Arrived on site (Unit 3106) to test unit WRS315SDHM13 for intermittent water dispensing. Upon arrival customer stated water will dispense at times and then stop. Tested dispenser and found full water pressure present at time of service. Suspected frozen reservoir causing intermittent restriction. Verified RC temperature set correctly and air return clear. Inspected evaporator compartment and found ice buildup present. Cycled ice maker and observed fill funnel leaking, allowing water to migrate and freeze along the air channel, disrupting airflow and causing cold air to settle in the RC and freeze the water reservoir. Sealed around fill funnel using silicone (W10841140) to eliminate leak. Retested ice maker and dispenser operation, no further leaking observed and airflow restored. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WTW5010LW0 for not draining. Upon arrival customer stated unit is experiencing the same symptoms as the previous repair visit. Verified complaint by engaging a drain and spin cycle; lid latch actuated and unit entered sensing, however drain pump did not engage. Performed visual inspection of wiring and found harness not properly secured, resulting in a broken wire. Repaired harness using a butt splice and secured wiring to prevent future strain or failure. Ran a test cycle and confirmed drain pump operation with all components properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for washer WTW5020SW0 with issue of lid does not lock and unit begins to fill. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle a completed with no issues. Ran a normal cycle and unit is operating correctly. I cannot duplicate an issue at this time. Unit is operating as designed. No leaks present. Job complete"

Arrived onsite for dishwasher WDT531HAPM0 not starting. Inspected and found start button broken. Replaced all in one control W11612307. Tested and unit is not functioning properly. Job complete

"Washer WTW5010LW0. Customer stated the washing machine would not drain or spin on the bulky setting only. Customer also stated that someone came out and did a repair; they tilted the unit back and found the wiring harness had been cut (butt spliced in two spots). Removed old harness and installed new wiring harness W11643701. Ran machine through auto test; it filled, agitated, drained, and spun. Advised customer that when using the bulky setting for blankets, ensure they are not oversized or single-loaded, as this can cause imbalance and prevent draining/spinning. Unit working as intended. No leaks detected at times of service."

Model WEE515S0LS3: Verified control console was dead. Checked power: 120 volts into console. Removed and replaced control console w11747115. Plugged range back in; control console powered up. Oven working as intended.

"Arrived on site for dryer WED4720RW0 with issue of not turning on. Upon arrival, test polarity and is correct, pressed keypad and unit not responding. Inspected control and indicator light is not flashing. Replaced control W11780107. Test unit and certain keys on console are not responding . I replaced console W11752165. Test unit and is now operating as designed . Job complete"

"Arrived on site for wall oven giving error codes . Ran diagnostics got 9-0,8-0,1-1. Deleted error codes . Ran preheat 8-0 error came back . Found fan blades not spinning freely enough. Replaced blower motor . Reran preheat cycle . All checking normal. Job"

"Arrived on site for unit not starting. Upon arrival, checked error codes and found no stored codes. Ran diagnostics and passed with no issues. Called customer and stated multiple people use the washer and possibility a cycle was not started correctly. Sent video to the owner to show machine is working. Unit is functioning as designed. No water leaks detected at this time . No parts replaced. Unit is at an apartment complex no one available to sign"

Arrived on site for refrigerator lights not working. Found power to the light module. Replaced light module. Verified operation. Call complete

"Arrived on site for washer not starting. Unit just drains so they have to unplug. Confirmed drain starts on its own, found codes F1e1, f8e1, f3e1. Verified wiring to control is good. Pressure hose is clear. Verified model and serial. Replaced main control. Recalibrated and ran automatic test cycle. Call complete"

"WDT720PADM2. Customer stated the dishwasher would not dry, the heater would not come on, and the dispenser would not open until the end of the wash cycle. Diagnostics found F7E1 fault code, indicating heater failure. Checked heater and found open circuit. Wash motor sounds like it is struggling to push water through the spray arms. Ordering heater. wash motor, and dispenser assembly Will replace on return visit. No leaks detected at times of service.; ordrng 1 W10518394 (Heater)"

Arrived on site for dryer not starting. When start button is pushed the unit just hums. Customer said they had issue with electricity but that has been fixed. Removed back panel. Voltage is 252 and each side has 126 to common. Confirmed timer sending out voltage on Lt blue wire. Got 126v going to switch. Blue wire out of switch does not have same voltage. Checked fuse and door switch. All check good. Can hear a buzz from switch and timer. Replaced pts switch and timer. Same issue. Will need new motor. ; ordrng 1 279827 (Motor)

"WFGS3530RS0. Customers stated that the oven would ignite, but the gas would not light. It would just click and then shut off. Verified issue: pulled out storage drawer and it was stacked full of baking sheets, which were touching the electrode, causing it to ground. Removed several of the baking sheets. Tested oven and it lit immediately multiple times. Oven is working as intended. Advised customer not to put baking sheets above the top of the storage drawer. This will cause interference with that electrode, causing it not to light. no gas.Leaks detected at time of service"

Arrived on site for washer running the drain all the time. Entered diagnostics and found F3e1. Verified model and serial. Replaced main control board. Recalibrated and ran automatic test cycle. Now working as designed. Call complete

Arrived on site for icemaker issues. Ran harvest test found bail arm rubbing on housing adjusted housing assembly ran harvest test passed icemaker dumped ice and filled with water.

"Arrived on site for led issues. Found freezer and upper fresh food leds off,diagnosed a failed freezer led module,replaced led module all leds working as designed. Used w11483116"

"Arrived on site. Temp in fresh food reading 37 ran diagnostic error test no errors,fan running good air flow. Found fresh food door misaligned adjusted fresh food door at hinge."

"Arrived on site to test unit for not working properly, tested unit found water coming in really slow causing system to fault our, inspected and found valve clogged replaced housing and tested unit is now running as designed no leaks detected job complete installed W11396714"

"Arrived onsite TS25AFXKQ04 for filtration concern, found possible water leak and installed new customer stock filter using tube WP2304697 and housing WP2186443 for possible leak. Advised customer on repair. Water off at time of service because supply hose is broken prior to arrival. Unable to test for leaks. Advised customer on hose replacement."

"Arrived on site to inspect washer WTW4957PW drain pump not turning off. Upon further inspection, I found the unit unplugged and plugged it in and immediately, the drain pump came on. I was able to get the unit into diagnostics showing error code F3E1-pressure sensor fault. I got out of diagnostics and unplugged the unit and gained access to the main control. Per service pointer W11766193, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11608056"

"Arrived on site with parts ordered. Replaced gearcase, rotor, slider, clutch and cover. Recalibrated and ran automatic test cycle. Working as designed. Call complete"

Arrived on site for unit constantly filling and draining especially on final spin. Ran diagnostics found no stored error codes ran test cycle unit completed cycle with no issue. Ran normal wash and during every cycle unit drain and filled multiple times more then normal. Once unit advanced to final spin unit just would not stop draining and filling checked pressure hose. Ordering control office to reschedule ; ordrng 1 W11607637 (Control)

Arrived on site for ice and fc handle reusted. Upon arrival found handles reusted replaced handles unit is functioning properly job completed. No one on site for signature

Arrived on site for unit not filling up with enough water. Inspected unit found no error codes stored at this time. Ran test cycle unit completed cycle with no issue. Recalibrated machine and ran quick wash. Verified both hot and cold valve are working allowed unit to fill half way. Cannot find any issue with unit at this time customer will monitor job completed

Arrived on site for unit making clicking winding sound. Ran diagnostics and ran test 3 for damper vent found noise is coming from damper vent. Replaced damper and ran test 3 again no more noises at this time. Unit is now functioning properly and as designed to job completed

Arrived on site for unit not turning on. Upon arrival unit is powering on ran quick wash unit started up and started wash cycle. Ran test cycle le unit completed ters cycle with no issue. Found stored error code f5 e1 and f5 e2 door latch stuck closed door latch stuck open; ordrng 1 WPW10653840 (Latch)

"Arrived on site for long dry time. Inspected tested air flow with vent on and found airflow restriction. Remove vent and tested again after removing vent unit had good airflow. External vent is clogged, and we'll need to be cleaned out professionally. Formed customer of my findings and agrees to have vents clean professionally. Job completed"

"Arrived on site for unit not making ice. Upon arrival, found no water flowing to ice maker when ran Test 162. Proceeded to remove water filter and now water flows. Ice maker functions works as designed. Advised customer to buy new filter. Customer agreed. Unit is functioning as designed . No water leaks detected at this time. No parts needed"

"Arrived on site for unit not washing properly. Upon arrival, ran diagnostics with cup right side up on top rack and found cup not filled all the way. All other components work and heater works. Proceeded to replace WPW10671942 sump assy and cleaned all debris from weepholes on spray arms. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site to install ordered parts on a washer WETLV27HW3. I installed the control w11629601 and calibrated the washer. Also ran a factory cycle with no issues. No leaks detected while on site.

Arrived on site for a washer WTW4655JW2 not cycling. I found the unit is stuck in drain mode. No visible kinks in the pressure hose. I didn't have the control with me so i rescheduled and will bring the control back to install. No leaks detected while on site. ; schdld next appmnt for 1/22 THU !

Arrived onsite WTW4957PW0 for continuous drain f3e1 symptom. Repaired covered under special provision. Repalced control W11608065 and calibrated and tested. Unit is now operating as designed. Advised customer on repair.

"Arrived onsite for defrost still not working. WRT518SZFM04, tested circuit and found broken wire to the element responsible. Repaired wiring. Unit is now operating as designed. Advised customer on repair. Defrosted all ice to restore function. No parts. ; ordrng 1 W11609822 (Defrost harness)"

Arrived onsite WDT531HAPM0 and found unit operating with failed control start button. Replaced ed control to repair w11683650. Tested unit. Unit is now operating as designed.

Areived onsite and found unit operating WTW4816FW3 with continuous drain f3e1 symptom. Repalced the control W11603810 to repair washer. Calibrated and tested. Unit is now operating as designed. No leaks observed at time of service.

Arrived onsite and found unit operating with failure to cook right due to large caps having been reversed after a cleaning. Repaired by correcting the caps to spec. Tested unit. All burners operating correctly. Advised customer on repair.

Arrived on site to look at model JF42NXFXDE02 for customer complaint of unit leaking in top of RC. Found unit would go into a defrost but there is a solid block of ice on RC evaporator. Ordering UI and thermistor also bringing fans back. Returning tech needs to verify proper drain. Customer is going to defrost unit. ; ordrng 1 W11661569 (Thermistor) and 1 W10846767 (UI control)

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I tested the dishwasher drain pump and it functioned as designed. I ran a test cycle and found that the dishwasher was leaking. I was able to find the source of the leak to be a cracked tub. I am ordering the tub assembly and a two hour time. Office to reschedule return service no water leaks observed at the end of service. CNOTE 2hr W10909756; ordrng 1 W10909756 (Tub) and 1 CNOTE2hr (CNOTE 2h)"

"Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly found issue with the control board. I replaced control under S153EB, unit tested good, no leaks after repair part used w11607637 maintenance not on site to sign"

"Arrived on site to look at model WET4027HW2 for customer complaint of unit not drying. Found unit was not hooked upmto power and in the storage area. I tested heater, all thermostats, thermal fuse and inspected timer. All tested good but un able to test since unit is not hooked up to power. Maintenance not on site to sign."

Arrived on site to diagnose dishwasher WDT750SAKZ3 with no heat. Customer also said the unit had tripped the breaker. Found an F4E2 error for heating element. Checked heater and found heater showing open. Removed and replaced heater with new W11537778. Ran unit through diagnostics and cleared errors. Found no water leaks present and unit working as designed. Repair completed.

Arrived on site to diagnose washer WTW4957PW0 that was constantly running drain pump. Found unit falls under SP W11766193 for control replacement. Replaced control with new W11608056. Ran unit and confirmed proper operation. No water leaks observed. Repair completed.

"Arrived on site to inspect dishwasher auto door feature no longer operating. Upon further inspection, I placed the unit into diagnostic and observed no error codes. I ran an automatic test and found that the opener assembly was operating as designed. I entered the setting menu and found that the auto door feature was off. I turned on the feature and saved the selection. The dishwasher is operating as designed no water leaks observed during service."

"Arrived on site to inspect refrigerator model JFFCC72EHL01 with torn door gasket. Upon further inspection, I verified that the door gasket had torn. I replaced the right RC door gasket and made sure it was making a good seal. The unit is operating as designed. No water leaks observed during service. W10917313"

"Arrived on site to inspect ice machine not operating properly. Upon arrival, customer informed me that they had no electricity in the home. Customer requested to reschedule. No diagnosis was performed. I am rescheduling for 921. No water leaks observed during visit.; schdld next appmnt for 1/22 THU !"

"WTW4816FW3 Arrived on site for a washer, making humming sounds. On arrival, I verified the issue of long drain a failed control board. I replaced the control board calibrated then tested product is working as its designed no water leaks visible from the main water supply."

Arrived onsite for unit not heating. Confirmed no heat present and found heater coil broken. I replaced the 279838 heater and unit now heats as designed. I advised customer to have vent service out as i found the vent hose full of lint. Call complete

"Arrived onsite for previously diagnosed part. Upon further inspection when replacing the motor i found the belt switch assembly off, due to vibration the switch was making the noise and also causing the lever to push in killing the tumbling. No issues with unit and is now operating as designed. Call complete."

Arrived onsite for washer not working. I found F3E1 back again. Due to the sensor being replaced already i checked the pea trap and found build up. I cleaned the pea trap out and unit is now working as designed with no leaks present. Call complete. No parts installed.

"Arrived on site to diagnose dishwasher WDF330PAHB0 that was tripping breaker. Customer clarified that the unit wasn't tripping as soon as they started it, they would try to start cycles and found breaker was tripped. Dishes were dry / clean, which likely indicates the breaker is tripping between uses. This has been going on for some time, but breaker won't even reset now. I tested the unit in a different outlet / breaker and had no issues running unit. I ran through full diagnostic and verified proper operation. This is an indication that the breaker itself is bad, and needs replacement. Customer instructed to run the unit on an extension cord, and follow up if the breaker tripped. Office will report to extended warranty. Call completed."

Arrived on site for ice maker making weird noise and leaking from ice chute . Found ice maker flex tray is hitting fill chute and casing incomplete flex and water spilling . Readjusted fill chute . Ran Im harvest and flex tray is clearing chute now . IM is harvesting and filling correctly. No water leaks detected at time of service. Job complete

"Arrived on site for washer not filling . Ran diagnostics got 6-4,6-1 error codes . Found very slow filling in test wash . Replaced vale . Reran test wash and wash motot wash making a very loud grinding noise . Replaced sump and ran diagnostics wash test. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to follow up on washer Wtw5000dw1 with banging / leaking gearcase. I removed the gearcase with a hammer and replaced with new W11454734. Suspension was replaced with new W11130362. Washplate has to be broken off and was replaced with new W10752283, and hub with new W10538947. While working on the bottom end I found the belt had stretched and was no longer tight enough to hold onto the splutch, and had left black marks on the splutch. I replaced them with new WPW10006384 belt, and W10721967 Splutch. I calibrated the unit and ran a test cycle. Verified all items working as designed, and no water leaks were present. Repair completed."

Arrived on site to diagnose dishwasher with a damaged front panel. Inspected unit and confirmed visible damage on the lower left portion of the front panel. Removed the damaged front panel and installed the new replacement front panel. Ensured proper alignment and secure mounting. Tested the unit after installation and verified the new panel is free of damage and properly installed. Unit operating as designed at this time. No one was available on site to sign. Job complete.

Arrived on site for unit not draining and lid locked. Upon arrival inspected unit found lid locked and unit full of water and won't drain. Looked underneath and found wire harness to drain pump broken was able to make connection to drain water. Replaced wire harness and tested. During test cycle unit is making a squeaking sound ordering belt and splutch return set 1/20; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)

"Arrived onsite for refrigerator KRSC700HPS06 dispensing water the trying to dispense ice. Tested and found when ice padle is depressed, water dispenses for about 2-3 seconds then the ice mechanism takes over. Tried power cycling but did not correct the issue. Ordering electronics, UI and control. Set to return Tuesday the 20th.; ordrng 1 W11623068 (Ui)"

"Arrived on site for washer WFW5720RW0 with is of shaking g. Upon arrival, customer states that unit has been fine. I ran diagnostics and there are no saved error codes. Ran a quick and drain and spin cycles and operates correctly. Cannot duplicate an issue. Job complete"

"Arrived onsite for no cool. WRS315SDHM13. Stalled compressor. No refrigerant indicating nstrong possibility of leak in system. Installed new. Compressor w11580057, and dye drier WPW10143759 and access port W11506635. Pulled vacuuma and charged system to spec. Heat exchange and cooling beginning properly. Good pressures. Advised cuetomer on the possibility of a refrigerant leak and advised to monitor for proper cooling for days before loading with food. No water leaks at time of service."

"Arrived on site to test unit for not heating, tested unit found loose connection on the heater, secured connection properly and tested unit is now running as designed job complete no parts installed"

Arrived on site to replace blower board and probe. Opened new blower and found damaged blower. Ordering new blower rescheduled for next Friday per customers request. ; schdld next appmnt for 1/23 FRI !

"Arrived on site to test unit for not working properly, customer stated that they had service done just recently and and capacitor, magnetron, and diode was replaced again but it is still not heating, exposed all components inspected all wires, could not find any issues, reassembled unit and tested, unit is heating, called tech line to diagnose further and document Case# 22224876, started unit 10 times with no issues , advised customer to monitor if issues persists then wiring harness will need to get replaced with control, at this time job complete no parts installed"

"Arrived on site to test unit for not working properly, tested unit found console unresponsive, verified voltage and found control shorted with a burn mark, tested pump and ceased reading 3.4 ohms, replaced pump and control and tested unit is now running as designed no leaks detected job complete installed W11396717, W11543994"

"Arrived on site to diagnose microwave reported as not heating. Performed a heating test using a coffee mug filled with water and ran the unit for 1 minute and 30 seconds; water heated properly. Performed a second heating test with a different cup of water for 1 minute and 30 seconds, and the water heated correctly again. Unit is heating as designed at this time. Upon inspection, found the microwave is not installed correctly. Unit is missing the required mounting screws and was not level when I arrived. Improper installation and lack of secure mounting could cause intermittent performance issues. Advised customer to have the unit properly secured to the cabinet with the correct mounting hardware and leveled according to manufacturer specifications. No repairs needed at this time. Job complete."

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11226744 cover box, W11729441 harness wire and W11407385 box cover. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit MVWB835DW3 for not entering spin. Upon arrival customer stated unit will not complete a final spin and issue is persistent. Entered service mode and found no stored error codes. Ran a diagnostic cycle; unit completed with no immediate failures and initial pass/fail indicators showed all functions passing. Contacted service thread for guidance and based on testing history and symptoms, control and harness replacement was recommended. Replaced control (W11400681) and harness (W11409746). Performed calibration cycle successfully. Post-calibration diagnostics indicated inlet thermistor validation failure. Replaced inlet valve (W11172234) and ran an additional calibration and full diagnostic cycle; all pass/fail indicators now pass. Unit completed testing with all components operating properly. Advised customer to monitor operation. Unit is now running as designed, no leaks detected, job complete."

"Arrived onsite to replace tub assembly. WTW7040DW1, removed and replaced tubW11219115, Basket W10811957, gearcase W11393685, Nut W10909670, Filter WPW10215093, slider W10734521, Suspension W11130359, Stator W10754158, Rotor W10754161, clutch W10754448 and Washplate W10775188. Tested unit and found operating as designed following repair. No leaks at time of service."

"Arrived on site to inpsect dishwasher model MDB8959SKZ1 ui not functioning. Upon further inspection, I removed the outer door and found that the ui had shorted from moisture entering the control. I found that the vent gasket was misshapen and allowing moisture to escape through the vent. I adjusted the gasket and adjusted the plastic vent contact which was also misshapen. I replaced the ui control and the panel due to the overlay lifting. I reassembled and tested the unit and it is now operating as designed. No water leaks observed during service. W11413963 W11632709"

Arrived on site to inspect oven model KOEC530SPS00 with misaligned door. Upon futher inspection I found that the oven door was misaligned. I adjusted the receivers and ensured that the door is now even and sitting and operating as designed. No one on site to sign

Arrived on site to inspect microwave model WMH31017HS08 running by itself. Upon further inspection gained access to the control board and found that the microwave relay was becoming stuck. I verified the microwave was showing error code F1E4. I replaced the control and tested and found the new control was defective. I am reordering the control and rescheduling for 1/22. W11552018; ordrng 1 W11552018 (Control)

Arrived on site for dryer leaking when using steam feature. Found customer only had a outfit. Checked for leaks in the back. Ran test and made sure it had a proper mistake. Turns off like it should. Called tech line and gave findings. Recommend putting in more than 2 garments. Working as designed. Call complete. Case 22224734.

Arrived on site for cooktop control sparking. Removed back panel. Replaced right front infinite switch as it was confirmed bad. Verified operarion. Call complete. WP3149400

"Arrived on site to follow up on washer WFW6605MW1 that was not draining / spinning. Tested unit and found washer rocking when spinning up. Found front right foot was not fully down, and unit was rocking as a result. I adjusted the foot to keep the unit from rocking. Ran again and found no abnormal vibration. Unit had no saved error codes. Issue looks like it is stemming from heavy loads banging / vibrating and unit stopping the cycle as a result. Customer also advised on load sizes. Unit did have a small amount of gyration. If issue gets worse, recommend replacing all 4 shocks. At this time did not find any faults or failures. Call completed."

"Arrived on site for an electric dryer model WED4815EW1 that is not heating. Inspected unit and work area. The customer stated that the dryer does tumble but it does not heat to dry the clothes. I checked voltage and found proper voltage and polarity. I gained access to the heating circuit and found the thermal cutoff open. I checked the heater and found the element showing continuity, but the element not showing continuity to the heater housing. I went to replace the thermal cut-off and found the bag that held the cut off in it was torn and did not have the thermal cutoff in it. I am re-ordering the thermal cut off and rescheduled the customer to 1/20. The customer requests earlier service, if possible. No parts were installed. ; ordrng 1 W10900067 (Thermal cutoff)"

"Arrived on site to inspect ice maker clumping and making hollow ice. Upon futher inspection, I verified the hollow and clumping Ice formation. I checked temperatures and measured 35 RC and 0RC. I verified that the unit is level. I am ordering the valve due to mechanical failure. I am returning with prescreened parts. No water leaks observed during service. W11700301 office to schedule return service. ; ordrng 1 W11700301 (Valve)"

Arrived on site for washer not filling with enough water. Ran diagnostics and found no error codes. Ran automatic test and all passed. I dividually tested each valve. They are both working. Advised customer these are low water washers. Designed to save water. It is normal for clothes to stick out pass water level. Advised to use less soap. Call complete.

"Arrived on site to diagnose microwave WML55011HS09 that the light / blower were not working. Customer said a bit later, both functions had returned to normal operation. I tested the unit and found no issues present. Customer had cleaned the unit with some dish soap, which may have left a film or moisture on the touch pad. No other issues present. Call completed."

"Arrived on site to diagnose microwave oven combo KOEC527PSS01 with poor results from popcorn setting. Tested unit with a bag of customers popcorn, which is a 'mini' bag. Customer had this same issue with the last oven that was exchanged. I ran the popcorn setting and found minimal popping, and function completed. Bag had barely poofed up, and did not open. Ran on normal, and found popping much quicker. I called tech line, *22225716*. Techline advised to use the regular cook function, since the smaller bag may not be generating enough moisture and humidity for the sensor to read. I advised customer to try with a full sized bag and follow up if the results are the same. No parts replaced at this time."

"Arrived on site for washing machine not allowing proper input of the u I control. On arrival I ran multiple u I tests and found the power button.As well as the mycycle button, both intermittently failing and not registering input at all. I am i'm ordering W10911044 ui(chrome shadow) and office will need to reschedule.Once availability of parts is known; ordrng 1 W10911044 (Ui)"

"Arrived on site for the dryer turning off on itself. Before the clothes are all dry. Ran diagnostics test. All passed, but the display started going crazy at the end. Shows pass, but the led on the letter p keeps changing. Replaced console. Verified operation. Call complete"

"Arrived on site for refrigerator not making ice. On arrival confirmed issue and after further inspection I found W11686799 Fill tube, w11087201 heater both broken. During testing, I also found that the water valve would not allow any water out to the ice maker. I replaced the water valve w 11482383. I rescheduled customer for 01.20.26 two install fill tube and heater. ; ordrng 1 W11686799 (Filltube)"

"Arrived on site to inspect dryer WCD3090JW0 noises. Upon further inspection, the customer provided a video of the noise which sounded like the motor. I turned the unit on and when it began to cycle, the noise came on and it sounded like it was coming from the left back corner. Due to the amount of work space provided (tiny home), I researched the parts breakdown and technical manual and found that the drain pump assembly is located in the back left corner. The second tech and I pulled the unit out onto my floor protector and I removed the cover to gain access to the pump. Retested the unit and when the noise came on, I could press on the pump and the noise would change. I reassembled the unit and advised the customer of our findings. I am ordering the drain pump assembly, motor, blower wheel and water level sensor. Office to schedule return service and the unit was left unplugged for safety. No lint observed during service ; ordrng 1 W11516811 (Pump assembly) and 1 W11527199 (Water level sensor) and 1 W11519731 (Motor) and 1 W11519690 (Blower wheel)"

"Arrived onsite for unit not draining. I found out from customer unit drains but leaves the clothes wet, customer also stated sometimes it won't go past the wash cycle, I found the cold valve side to be clogged and not have good flow, also due to the service pointer for this unit a control replacement is also needed as it could be the cause of this issue. Ordering W11641117 Valve Inlet and return with control. RS for 01-20-26; ordrng 1 W11641117 (Valve Inlet)"

Arrived onsite for washer WET4027HW2 drain pump continuing to run. Inspected and found stored error code f3e1 pressure system failure. Checked pressure hose and was clear. Replaced control W11629601. Calibrated and tested unit. Unit is now functioning properly. Job complete.

Arrived onsite for microwave WMH31017HS2 not heating. Uninstalled and disassembled. Inspected and found magnetron failure. Replaced magnetron W10754299. Tested and unit is now functioning properly. Job complete. Job complete

"Arrived onsite for washer MVW5430MW2 not spinning clothes out completely. On arrival customer stated dryer takes longer to dry so she doesn't think the washer is working properly. Ran diagnostics and found no stored error codes. Ran auto test and found all components are functioning. Customer asked if she needed, could she run just a spin cycle. Instructed customer on cycle selections like drain and spin. Unit is functioning properly. Job complete"

"Arrived on site. Customer provided water line that was provided by whirlpool,installed line turned on water source checked connections and tubing no leaks ran water dispenser passed,water dispensing correctly icemaker filled with water, checked connections again no leaks. No one available for signature."

"Arrived on site. Found freezer evaporator incased in ice,ice build up to fan blade,ran diagnostic heater powered on diagnosed unit not watering self defrost cycle ordering ui,customer will defrost unit before return visit. ; ordrng 1 W11330971 (Ui) and 1 W11658802 (Icemaker) and 1 W11226501 (Fill tube heater)"

Arrived onsite for door issue. I found the left hand side spring had come off. I was able to reattach the spring and opened the door multiple times to ensure the spring locked into position. Spring is holding good and the door now operates as designed. No leaks. Call complete. No parts.

"Arrived on site for electric dryer model LE6098XTW0 that won't heat. Inspected unit and work area. Customer advised unit tumbles but does not heat. Confirmed complaint and checked voltage: proper voltage and polarity to unit, no drops during operation. Accessed heating circuit; found thermal cut-off W10832024 open, but other components in good condition. Heater showed continuity, but no continuity between element and housing. Ordered thermal cut-off W10832024 and rescheduled customer to 1/20. No parts installed.; ordrng 1 279769 (Thermal cut off)"

Arrived on-site for washing machine model MVWP586GW0 that continually drains and won't advance. Inspected unit and work area. Customer stated machine continually drains and will not advance through any portion of the cycle. Ran diagnostics and found F1 E1 (main control failure) and F3 E1 (pressure system fault) error codes. Checked pressure hose; no kinks or debris found. Replaced main control W11657965 and tested unit. Unit operated as designed with no leaks present during service. Call complete.

"Arrived on site to inspect range WFES3530RS0 tripping the breaker. Upon further inspection, the customer advised that they attempted to use the oven and approximately 1 minute into use, the breaker tripped. I pulled the unit out and gained access to the terminal block and found the power cord harness wires twisted around each other at the block. I corrected the harness and removed the ground and cycled power at the breaker which was tripped. I found the breaker to be a Square D 40amp GFCI breaker. I performed a burnout out on Bake at 500 degrees with the ground removed. During this process, I tested voltage at the block (242V), and tested amp draw to the Bake (10amps) and Broil (14amps) elements. The unit completed the burnout and I allowed the unit to cool while I reconnected the ground. I performed another burnout on Bake at 500 degrees with the ground reconnected and the unit completed the burnout and the unit continued to operate for approximately 30 minutes afterwards. I contacted techline and spoke to Lakey and advised of the complaint, my findings, and repairs. Lakey provided Case #22233585. Job completed."

"Arrived on site for ripped door seals. Replaced both fresh food door gaskets,remolded gaskets checked seal good. Used 2 w10830055"

Unable to locate the address as Google maps and Waze took me to the wrong location. Attempted to contact customer twice by phone and unable to leave msg and texted customer with no response. Will attempt to contact later in the day at the end of my route or office to contact and reschedule. ; O-emld tckt

"Arrived on site to diagnose WRS571CIHZ04 refrigerator not dispensing ice. On arrival customer provided a bag full of broken off parts. Found the base mounting plate had ruptured, and the coupler had 2 broken teeth on it. The ice bin coupler was also very loose and the auger arm was wiggling around. This caused the couplers to twist and break the mounting plate. Ordering new mounting plate to be replaced with bin, and icemaker as well. Bail arm is not moving in several instances causing no ice production. Set return for 1/20. ; ordrng 1 W11573761 (Mounting Plate)"

"Arrived on site for washer, not completing cycles. On arrival, confirmed failure and upon further inspection I found f8e1. After further testing, I found that, at first a water valve seemed to work o k.But once it started filling for more than twenty minutes, the cold side valve was getting weaker and weaker. Because the valve is felling.Intermittently, it will cause the washer not to go into agitation or final spin at random. I'm ordering W11038689 valve. Rescheduled customer for 01.20.26; ordrng 1 W11038689 (Valve)"