We serviced a
FRIGIDAIRE FREEZER
Model FFFH17F2QWA
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to inspect freezer not cooling. Upon further inspection, I found ice built up on both sides of the evap cover and at the bottom in the drain pan. Using my steamer, I removed the ice from the sides and bottom and removed the evap cover to find a large block of ice in the drain pan (photos). I removed the ice and cleared the drain tube. I tested ohms to the defrost element and found it open. I removed and replaced the element/bimetal assembly and retested and unit is operating as designed. Evaporator had a good frost pattern developing and unit was beginning to cool. No water leaks observed during service, job completed."
We serviced a
BOSCH DISHWASHER
Model SHP865WF5N/11
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to inspect dishwasher odors. Upon further inspection, I inspected the tub and found a rusted color mold in the tub, drain screen and filter. I cleaned the filter and screen and demonstrated to the customer how to do the same. Customer advised that they have a water softener system. I recommended that they keep their salt full as mold and the rusted color mold will build up if the salt level gets too low in the softener system. I made recommendations for use and care, as well as, detergent and rinse aid use. No repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Waco, TX 76712
Jonathan M
Job Details: 05/24/2022
"Arrived on site for a washing machine that is not draining and appears to be dead. Inspected unit and work area. Customer advised they ran the unit through one wash load and it flashed an error message for a long drain and completely shut off. Found that the unit had not been properly fixed like they were advised the last time and would not drain out water due to their closed drain issue. Removed the drain hose from the stand pipe and was able to drain out the water into a gallon bucket. Once the drain was finished, the unit began to work and operate as designed. I did explain to the customer that the drain situation in her home needs to be fixed prior to any further repairs and that if the drain has not been fixed prior to the next service, they will be charged for the service fee. The customer had initially planned on having the plumber present at the call but was unable to make that happen. She advised the plumber will be here at her home tomorrow to fix the issue. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for freezing food, tested unit found customer is using thermostats and all there showing different temps, advised customer that he should not do that per owner manual, put unit into diagnostics activated damper, no issues detected there, advised customer if unit is not being opened often to raise temps and monitor, if issue persists recommend replacing RC thermistor at this time the unit is running as designed job complete"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Salado, TX 76571
Gerry C
Job Details: 05/24/2022
Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty door switch and tested. The unit heated and cycled as designed. Operational test good.
We serviced a
AMANA WASHER
Model LW8203W2-PLW8203W2A
Near Georgetown, TX 78628
Gerry C
Job Details: 05/24/2022
"Arrived to instal previously diagnosed and ordered part. I removed the failing belt and installed the replacement. I tested and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Gerry C
Job Details: 05/24/2022
"Arrived to inspect tapping. The CX provided a clear recording of the tapping and I was also able to verify it. I removed the lower unit panel and verified nothin in that area was causing it and I could hear the tapping coming from what sounded like the inside of the FC, when behind the unit. I removed the evaporator cover and inspected all evaporator area parts, adjusting wiring and tubing. I reassembled and tested. I did hear the tapping, but it was somewhat improved and the CX will monitor. No leaks observed during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78731
Luis
Job Details: 05/24/2022
"Arrived on site for thin ice. Ran diagnostics all test passed,changed ice thickness in diagnostics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
Arrived on site to replace door for refrigerator. Replaced rc door and nameplate. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
"Arrived on site to replace previously ordered parts for range. Replaced wiring harness, homeowner didn't have replacement cord for unit and will replace cord. Couldn't test unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a microwave with a broken bulb. Found surface light bulb separated from bulb base. Removed base of bulb from socket and homeowner to replace bulb. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a refrigerator that is leaking. Found water line from wall not tightened and leaking. Tightened water connections and leak stopped. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Elgin, TX 78621
Joe Z
Job Details: 05/24/2022
Arrived onsite for REF not cooling on REF side /freezer ice accumulating not defrosting. Upon arrival found entire base of FC was a sheet Alf ice. Drain was clogged and frozen over. Cleared drain line. Ran diagnostics and test 5 showed found defrost sensor was shorted. Replaced sensor and test unit. Defrost sensor now shows pass. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for heating past set temp, tested unit to 350 degrees, unit reached its temp +40 degrees past 350 on initial preheat after 10 minutes stabilized at 350 and kept temp 350 +-10 degrees, unit is running as designed with no issues, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH5
Near New Braunfels, TX 78130
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for no drain, tested unit found drain pump humming but not pumping, replaced pump, tested unit unit is now draining as designed, no leaks detected job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76543
Tyler
Job Details: 05/24/2022
Downside for dryer not working. Upon arrival customer stated they no longer needed service or diagnostics and that they had had electrician out and verify that the unit had no power which is why it was an operating
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Killeen, TX 76542
Tyler
Job Details: 05/24/2022
Arrived on site for dryer not heating. Upon arrival confirm complaint number for the test and found that the heating element had bowed them grounded out and broke the coil. After getting customer approval I reassembled and tested the unit with a new element and found dryer for heating is designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0L
Near Killeen, TX 76549
Tyler
Job Details: 05/24/2022
Arrived on site to install previously diagnosed housing assembly Fossett assembly and drawer for whirlpool recommendation. Reassembled and tested unit and found no signs of leaking and inform customer to go ahead and use washer and let us know if anything else would happen. Call complete
We serviced a
JENN-AIR RANGE
Model JES1450FS1
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed apart. Inspected unit and work area. The customer had purchased the bake element from Jenner themselves and I installed both the bake and broil element. The customer was made aware that the vake element would not be guaranteed under the warranty due to the part being purchased outside of our service. The customer agreed to the repair. Ran the unit through diagnostic testing and found both were operational and working as designed. We ran the unit up to 350?F bake and the unit ran as designed getting to an average temperature of 354?F.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
Arrived on site for a refrigerator that has an LED out in the freezer section. Inspected unit and work area. Confirmed the customers complaint and replace the LED module in the freezer. The unit began to illuminate and work as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLRU1778ES5
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the thermostat and plugging it back in. The unit began to cool and operate as designed. Advise the customer to keep an eye on their temperatures in a call back if any other issues persist. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US0A
Near Temple, TX 76501
Jonathan M
Job Details: 05/24/2022
"Arrived on site for a dishwasher that was throwing sparks when the door was opened and now will not power on. Inspected unit and work area. Confirmed the customers complaint and found that the hard wiring for this dishwasher was cut extremely short. The hard wire from the wall does not even come close to making it to the terminal block. The previous installation done was having the black and white wires on the harness side going all the way back to the hardwire on the backside of the unit. The spark that was caused is due to the neutral wire being stuck in between the springs and with the opening and closing of the door, the wire got mangled and shorted onto the spring. Spoke to PR and was advised that this is an installation issue and cannot be corrected until the hardwiring is fixed or a plug is put in place of the hardwiring due to the wiring nuts and wires needing to be placed in the terminal block area. The customer will need an electrician to fix his electrical supply issue. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer module and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the hub and tested the unit. The unit began to agitate and spin as designed. Ran the unit through a quick normal wash cycle and found the unit filled and began to agitate. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X15DS02
Near Johnson City, TX 78636
Brandon
Job Details: 05/24/2022
"Arrived onsite for customer complaint of unit beeping, found unit unplugged at time of service, plugged unit in, components tested good.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Belton, TX 76513
Jonathan M
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the wiring harness, terminal block, and power cord. We are still in the unit and tested the unit in a normal high heat cycle. The unit began to work and operate as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GFD28GSLFSS
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
Arrived on site for previously diagnosed parts.
We serviced a
MAYTAG FREEZER
Model MFX2571XEM0
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
Arrived on site for a refrigerator that when moving the unit the power would turn off and with the gaskets not sealing correctly. Upon arrival the customer stated that when they moved the unit it would power down. They found that the power cord was very finicky and had to be inserted perfectly to power on. They tried a different outlet and found the same issue. I checked temps and found the FC at 9?F and the RC at 37?F. Upon further inspection I found the FC gasket ripped and allowing warm air in. This was creating frost throughout the compartment. I then gained access to the back of the unit and found as soon as the power cord moved the unit powered down. I checked voltage at the wall and found it good with no fluctuation. The customer accepted. I installed the new gasket and reshaped it with my heat gun. I also thawed all frost and ice on the FC rails and around the door. I found the FC overpacked and the door was difficult to close. I advised the customer on reducing this in order to prevent future issues. I verified the door now sealed properly and advised the customer on keeping the door closed for 4 hours to let it harden. I collected the balance in full on CC. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Pflugerville, TX 78660
Wesley
Job Details: 05/24/2022
Arrived onsite for unit not heating. Found bad magnetron. Removed microwave and installed new magnetron. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/24/2022
Arrived on site for washer making a screeching noise. Upon arrival confirm complaint out further inspection found no errors in Diagnostics but I did find a lot of oil leaking from the gearcase auntie the Belton spots assembly as well as finding the washplate Hood rusted and seized on to the gearcase also. After getting authorization to replace the splotch belt gearcase and washplate and then reassembled and tested unit and found no signs of leaking or loud noises. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78729
Justin
Job Details: 05/24/2022
I arrived on site for a refrigerator getting condensation on the FC door gasket. Upon further inspection I found the top of the FC gasket full of water droplets. I checked temps and found the FC at 9?F and the RC at 38?F. I put my flashlight into the freezer and verified there were no hot air gaps around the gasket. I then inspected the mullion and found it room temp indicating it functions properly. I then found the liner at the bottom of the FC bowing and separating from the chassis. I also found frost and ice build up around the FC door where the separation of the liner was. This was allowing the unit to not cool properly and the condensation to appear. I called techline and spoke to Austin and received SR# 7733724080. Austin recommended using silicone to seal the gap. I used truck stock silicone 482338 to seal it. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26ZRGDA
Near Austin, TX 78745
Tyler L
Job Details: 05/24/2022
"Arrived on site for complaints of no cool in the RC. Found RC temperature at 45, and FC at 5 degrees. Customer stated that its been working properly for the last day after she plugged it back in. Found good frost pattern, and all fan running. If cooling issues continue we will need the defrost timer. Filter to be dropped off.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 05/24/2022
"Arrived on site for complaints of temperature issues. Customer stated that oven has been working well, but a home inspection was done and they were told the oven was off by a few degrees. Set bake to 350 and monitored temperature. Once temperature settled and desired temperature was met, found that it was actually reading 8-10 degrees lower. Adjusted temperature to +10 degrees. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/24/2022
"Arrived on site to test unit for intermittently making ice. Found ice chute gasket popped off preventing ice compartment from reaching proper temp. Also found ice maker not responding to diagnostics. Replaced ice maker and reinstalled gasket. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78729
Justin
Job Details: 05/24/2022
Arrived on site for a refrigerator not dispensing water. I tested the unit and could hear the valve hum but not dispense. I removed the filter and found the same issue. Upon further inspection I found the water reservoir empty. I gained access to the water line and removed it and found no water coming out of the line. I informed the customer on my findings. The unit itself is working as designed. Call complete.
We serviced a
GE COOKTOP
Model JGP979SEF1SS
Near Round Rock, TX 78665
Wesley
Job Details: 05/24/2022
Arrived onsite for front left burner not operating. Found valve seized. Advised customer that valve parts were no longer available for this unit and repair was not tenable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Rock, TX 78665
Wesley
Job Details: 05/24/2022
Arrived onsite and found unit operating with failed icemaker. Replaced icemaker to repair. All checks good. Advised customer on repair.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/24/2022
Arrived on site to install previously diagnosed front left input switch. Upon arrival installed required part then reassembled and tested cooktop and found all burners functioning as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/24/2022
"Arrived on site for dishwasher leaking. Upon arrival confirmed issue and took photo of partial water damage behind dishwasher. After further inspection I found cause of leak was the drain line attachment bridges both side of drain line was loosely connected and causing water to leak under unit. Was able to readjust and tighten down the clamp. Found leaking completely stoped with no other failures found during retesting, call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Hutto, TX 78634
Jonathan S
Job Details: 05/24/2022
Arrived on site for microwave display not working. Inspected unit and work area. Found display missing lights and not showing full numbers. Gained access to control and checked connection to display board. Found failed display control. Removed failed display and installed new. Assembled unit and tested operation. Found unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the mullion failure, I removed and replaced the mullion and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR COOKTOP
Model JED8230ADS
Near Round Rock, TX 78681
Wesley
Job Details: 05/24/2022
Arrived onsite and repaired cooktop by replacing all 4 switches to update function. Meticulously inspected each switch wiring transfer to ensure proper installation. Double checked work. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Leander, TX 78641
Kimo
Job Details: 05/24/2022
"Arrived onsite for ice maker not producing. Upon inspection I found E2 cod stored = Motor lost position.Ice maker did not find home during harvest and exceeded maximum attempts. Check for obstructions in icemaker. If none found, verify operation of ice maker.I performed the above. And replaced the ice maker and tested unit and found unit operating as designed. Job complete no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78702
Matthew
Job Details: 05/24/2022
"Unit#1427. Gate code#5027. Arrived onsite for dryer not tumbling. Upon arrival tested unit. Found unit would start and heat, but not tumble. Disassembled unit for inspection. Found motor shaft failed causing pulley and belt to fail. Replaced parts and tested. Unit is now functioning properly. Job complete"
We serviced a
GE WASHER
Model PFWS4600L0WW
Near Austin, TX 78702
Matthew
Job Details: 05/24/2022
"Arrived onsite to replace previously diagnosed parts. Before replacing valve, checked water pressure from supply. Has good pressure. Replaced water valve assembly. Tested unit and unit is functioning properly. no leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78705
Matthew
Job Details: 05/24/2022
Arrived onsite for washer with error code. Upon arrival put unit in diagnostics and found stored error code for long drain and some standing water in tub. Ran test and found drain taking longer than normal to complete. Accessed components and found debris in filter housing causing drain restriction. Removed debris and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Austin, TX 78703
Matthew
Job Details: 05/24/2022
"Arrived onsite for washer combo not functioning. Upon arrival inspected unit. Found washer non responsive. Upon inspection found timer not responsive. Was not able to test valves. Also found that dryer was not functioning.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Joe Z
Job Details: 05/24/2022
Arrived onsite for Washing machine sounds like it is running even with lid up. No lights on and in off position . Leaking a lot. Had to unplug unit to make it stop making running sound. Upon arrival the breaker to unit was on off position. Returned power to unit and test unit on diagnostics. There were no saved error codes. Ran an auto test and all components function as designed. Ran a Normal cycle and everything operated as designed. Could not duplicate any of the complaint issues. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near Manor, TX 78653
Joe Z
Job Details: 05/24/2022
"Arrived onsite for MAKING A LOUD NOISE. IT'S GETITING LOUDER AND LOUDER. Upon arrival tested unit and got a slight vibration sound from exhaust pipe. Disassembled the unit and found lots of lint build up on blower wheel. Inspected belt, supports, and pulley bracket, all were good. Cleaned blower wheel. Test unit. All sound are now normal with no vibrating sound. Recommend to customer to purchase dryer vent brush to help break up lint and allow it to blow easier through the blower an out of the exhaust pipe. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Austin, TX 78738
Kevin
Job Details: 05/24/2022
"Arrived on site and adjusted flame height per customer wishes. No further repairs required at this time, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78738
Kevin
Job Details: 05/24/2022
"Arrived on site and inspected dryer and found user interface is not working. Replaced it and dryer will not run but airflow meter is showing restricted. Inspected vent hose and found it is full of water. Explained it to homeowner that went to the exterior is either completely blocked and this is how much moisture has been accumulating from drying clothes or water is entering the vent and filling it from some other source. Left vent hose removed dryer cannot be used until venting is corrected, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near Bee Cave, TX 78738
Kevin
Job Details: 05/24/2022
"Arrived on site and replaced control board diagnosis on previous visit. After replacement icemaker will now progress on a normal cycle, took one video. Requested the customer allow 48 hours for ice to be made up. Collected remaining balance, job complete"
We serviced a
KENMORE DRYER
Model 110.6800201
Near Austin, TX 78748
Kevin
Job Details: 05/24/2022
"Arrived on site and adjusted latch and catch until door will not pop open with clothing inside, job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78748
Kevin
Job Details: 05/24/2022
"Arrived on site and replaced heating element per service pointer, ran a diagnostic cycle after replacement to confirm dishwasher is not leaking, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near New Braunfels, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to replace previously diagnosed leaking tub, replaced tub, tested unit, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/24/2022
"Arrived onsite to replace console, after replacing, unit tested good."
We serviced a
GE REFRIGERATOR
Model GTS18HMNBRES
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/24/2022
"Arrived onsite to inspect unit for not cooling, found failed evaporator fan motor, I replaced fan motor, unit tested good.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near New Braunfels, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for not advancing in cycle, tested unit found system stuck in spin cycle, completed spin cycle and put unit into diagnostics, found off balance error code, customer stated she was washing sheets at that time advised customer on proper loading procedures, put unit through diagnostics cycle, all components tested good, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
"Arrived on site for a dishwasher stuck with the clean light on and being unresponsive. Upon arrival I found this error occurring. I gained access to the terminal block and found voltage and connections good. I then flipped the breaker for several minutes and found nothing changed. This indicates a possible UI failure. Upon further inspection I found the console bubbling up as well. In order to repair the unit it will need a new UI and console. We will bring back the control to test after the UI is installed, for I could not run the unit. Ordering parts and the office will reschedule. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
"Arrived on site for a washing machine receiving an F9E1 and F8E6 error code. Upon arrival the customer stated the error codes continue to flash and that the latch was broken. Upon further inspection I found the tub full of water and the latch physically broken. I had to unplug the unit in order to remove the error codes. I plugged the unit back in and put it into diagnostics mode. I found stored error codes F9E1 long drain, F3E3 for inlet water temp fault, and F8E6 for water hazard. I cleared the error codes. I then tried to manually activate each component and found none responding. I checked voltage at the wall and found it good. I then checked voltage at the control and found it good. I tried unplugging the drain pump and then activating all loads again, but I found it still not functioning. This indicates a bad control. I also found the gearcase leaking significant oil. In order to repair the unit it will need a new control, latch, gearcase, and slider. Ordering parts and the office to reschedule and get autho. ; ordrng 1 W11449841 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
"Arrived on site for a refrigerator not cooling in the RC section. I checked temps and found the RC at 57?F and the FC at 11?F. I then put the unit into diagnostics mode and found all airflow components running. However, I felt the airflow coming out of the damper to be weak. Upon further inspection I found no ice build up on evap cover. I gained access to the control to ohm out the thermistors. The RC read 3.5k and the FC read 18.8k. These are both roughly accurate. I then checked VDC to the thermistors and found the FC thermistor getting 3.5VDC and the RC thermistor getting 1VDC. I then checked the VDC with no load from the control for the RC thermistor and found it now sending a good 5VDC. This indicates a bad thermistor. I then checked voltage going to the fan and found a good 120VAC. This indicates a bad fan possibly getting weak from prior ice build up. I am ordering the fan and harness to replace at the same time. We will return with the thermistor on hand to replace as well. Office to reschedule. ; ordrng 1 W11396715 (Fan Motor) and 1 W11449066 (FC Fan Harness)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Matthew
Job Details: 05/23/2022
Arrived onsite for range turning on on its own. Upon arrival found received incorrect part. Ordering main control. Office to reschedule ; ordrng 1 W10894098 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model GU980SCGS2
Near Austin, TX 78731
Matthew
Job Details: 05/23/2022
Arrived onsite for dishwasher spray arm issues. Upon arrival inspected unit. Found upper spray arm assembly missing ; ordrng 1 675808 (Manifold) and 1 WP8539324 (Mount)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
Arrived on site for washer leaking . Ran diagnostics no error codes . Ran valve test and found fabric dispenser cup is leaking . Ordering cup. No other leaks detected. Call to set return.; ordrng 1 W11175629 (Fabric softener cup)
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ3
Near Austin, TX 78704
Leonardo
Job Details: 05/23/2022
Arrived on Site to test unit for display turning on and off and date and time changing. Advised customer to connected unit to Wi-Fi. Test unit and unit test good job complete.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Austin, TX 78746
Leonardo
Job Details: 05/23/2022
Arrived on site to replace bin. Replaced bin test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78748
Luis
Job Details: 05/23/2022
"Arrived on site. No ice in bin or icemaker,ran diagnostics optics passed,ran fan passed,no errors ran harvest passed ran fill frozen fill tube. Removed icemaker housing,checked power at harness good reading 120vac,ohmed heater good reading 4.7k ohms. Adjusted heater tape around fill tube,called tech support per tech support if issue continues unit will need ui control."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS4
Near Austin, TX 78702
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for unit leaking. Unit was out and uninstalled. Saw water damaged on diverter motor. Replaced sump and motor. Could not test unit due to unit not being installed. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4030ADS
Near Austin, TX 78704
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for fan not working on low. Test unit and found switch not working. Replaced switch test unit and unit test good job complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Austin, TX 78704
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for small oven door moving left when door closing. Test unit and found no damaged to hinges or door. Found hinge working as design when door closing door moved left no heat escaping job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Lago Vista, TX 78645
Gerry C
Job Details: 05/23/2022
"Arrived to complete sealed system. I removed and replaced the hot gas valve, condenser, service stub and non-dye drier. I vacuumed the system to the pumps ultimate depth and then monitored for an additional 15 minutes. After holding vacuum, I charged with the mfg prescribed refrigerant charge and tested. The sealed system worked as designed. I installed the external drain pump and the unit operated as designed. No leaks observed during service. Drain pump
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lago Vista, TX 78645
Gerry C
Job Details: 05/23/2022
"Arrived to inspect lights out. I found the upper lights in the RC were out and the FC light, as well. I removed and replaced the left rear light and the issue was resolved. I removed and replaced the LED control due to a flicker while testing. I found the left door hinge was badly bent down and that caused the initial issue with the mullion and was still causing it to not engage correctly into the chassis. The issue also caused the ice bin gasket to not fully contact the fascia and after correcting the hinge, all issues were corrected. I squared the chassis and set the right door height. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Leander, TX 78645
Gerry C
Job Details: 05/23/2022
"Arrived to inspect ice issue. Early testing revealed the fill valve was obstructed and there was very little flow. The unit was missing the back cover, a,lowing excessive flow of hot air around the chassis. I used cardboard to correct the cover issue and r/r the valve assembly. I watched the unit produce a slab and it was nice and clear and approximately 3/8-1/2 thick. Unit is equipped with a lit pump and not required in this installation. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Temple, TX 76504
Cliff
Job Details: 05/23/2022
Arrived on site to diagnose a washer that is not dispensing soap. Found customer had set detergent consentration to 10x. Advised customer that if standard detergent is being used concentration should be at 2x. Tested all parts and components and found no failures to unit at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78704
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for unit not keeping time or date changing. Test unit and found unit not connected to Wi-Fi. Advised customer to connect unit to Wi-Fi for software updates. Turned broiler on and broiler turned on and off. Unit pre heated to 500. Broiler working correctly at this time job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
Arrived on site for door flopping open . Found both pads broken and on floor . Inspected space . No obvious issues found . Replaced pads . Door Is opening and closing properly . Pads are not rubbing on anything . No other issues . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
"Arrived on site ,replaced freezer switch . Fridge is now dispensing ice . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
"Arrived on site ,replaced adjuster kit . Upper rack is now sitting in tube in back . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
Arrived on site for oven gaining time. Customer would have to reset periodically. Ran diagnostics and found no error codes . Unit is not connected to WiFi. Did instruct on having unit on WiFi . Left WiFi team phone if they have any trouble setting up unit to WiFi . No other issues found. Job complete
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/23/2022
"Arrived on site to test unit for oven not cooking properly. Found igniter not making contact with burner tube. Attempted to bend igniter a but toward burner tube but found actual igniter too far bent away touching cover. Replaced igniter, tested unit,unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/23/2022
"Arrived on site to replace tub from previous diagnosis. Replaced tub and transfers all components. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78749
Kevin
Job Details: 05/23/2022
"Arrived on site and inspected range and found power cord was not installed properly by installation and connector has burned out, took picture. Replaced harness and explain to apartment maintenance that they will need to provide a new power cord, took pictures, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78749
Kevin
Job Details: 05/23/2022
"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement by the diagnostic cycle and dishwashers operating normally, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78738
Kevin
Job Details: 05/23/2022
"Arrived on site and inspected dishwasher and found F1E1 saved error code for control board failure. Can you please control board and confirmed operation by running a diagnostic cycle. Dishwasher is now operating properly, job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Liberty Hill, TX 78642
Kimo
Job Details: 05/23/2022
"Arrived onsite for dishwasher with leak. Upon inspection I found no leaks. No leak at water inlet valve, no leak at heater, no leak at drain hose fittings and bump and no leaks at the wash motor seal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/23/2022
"Arrived on site to test unit for not cooling. Found compressor turning on for a couple seconds and kicking right off. Replaced start device and capacitor(truck stock) WPW10350564. Tested unit, unit now working as designed. Compressor pulled 1.8amps on start up but worked its way down to .9amps. Frost pattern developing as designed. No leaks detected. Job complete."
We serviced a
KENMORE DRYER
Model 110.684327
Near Liberty Hill, TX 78642
Kimo
Job Details: 05/23/2022
Arrived onsite for dryer with no power. Upon inspection I found that the thermal fuse had failed. I installed new fuse and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78738
Kevin
Job Details: 05/23/2022
"Arrived on site and replaced track rails diagnosed on previous visit, after replacement upper rack is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78738
Kevin
Job Details: 05/23/2022
"Arrived on site and inspected washer and did not find any error codes. Customer has heard a squealing noise several times. Accessed gear case assembly and did not see any issues. Replaced belt, actuator, and cam kit. If issue continues will need to bring back motor and gear case"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Austin, TX 78733
Kevin
Job Details: 05/23/2022
Arrived on site and found customers experiencing freezer evaporator drain freezing over. Customer has already defrosted refrigerator twice to try and fix it. Found drain is clogged and used pressure steamer to remove blockage. Confirmed drain is now working properly by pouring water down it. Also ran icemaker and confirmed it is not leaking and cycling properly
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC18NNZS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/23/2022
"Arrived on site to test unit for no ice production. Put unit into diagnostics and found compressor and condenser motor running as designed. Let unit run for 5mins and no sign of evap cooling. Heard hissing sound coming from evap. Advised customer sealed system repair is needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Liberty Hill, TX 78642
Kimo
Job Details: 05/23/2022
Arrived onsite for refrigerator with ice maker not producing. Upon inspection I found E2 = Motor lost position. I installed new icemaker and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JZ0
Near Manor, TX 78653
Matthew
Job Details: 05/23/2022
"Arrived onsite for range with error code. Upon arrival put unit in diagnostics and confirmed F1E0 internal board failure. If customer changes her mind will call office. Left contact info. Unit was converted, just needed slight valve adjustment. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS00
Near Smithville, TX 78957
Joe Z
Job Details: 05/23/2022
"Arrived onsite to install previously diagnosed parts.replaced extension, shim, screws, and bushing. Door now opens and closes with no noise. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near San Marcos, TX 78666
Tyler L
Job Details: 05/23/2022
"Arrived on site for complaints of loud screeching noise. Found idler pulley binded up. Installed new idler pulley and tested. When testing, found drum will not turn. Found good voltage at the control. Found no voltage going out front control.
We serviced a
WHIRLPOOL OVEN
Model WFE710H0AS1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/23/2022
Arrived onsite to install previously diagnosed parts.replaced bake element. Test unit by preheating oven to 350. Unit heats correctly
We serviced a
SAMSUNG DRYER
Model Dv42h5200ew/A3
Near Austin, TX 78724
Joe Z
Job Details: 05/23/2022
"Arrived onsite for NOT DRYING- RUNS A LITTLE THEN SHUTS OFF NOT HEATING. Upon arrival test unit and unit heats correctly. Check vent and vent needs a little cleaning but otherwise good. Customers Son was using sensor drying and sometimes depending on what is drying, stay a little wet. Customer was not familiar with timed drying. Instructed customer on how to use time drying. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78753
Joe Z
Job Details: 05/23/2022
"Arrived onsite for STILL NOT DRAINING PROPERLY F9-E1 long drain, F0-E2 over suds. Upon arrival test unit and pump would energize just not drain. Inspected drain filter and like the previous visit found lots of debris clogging filter. Cleared all debris and instructed maintenance department that tenant needs to use laundry garment bag. Test unit and unit operates as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 05/23/2022
"Arrived on site for install of previously diagnosed parts. Installed new sump and motor assembly. Tested unit and unit is now washing correctly. Tested multiple times to verify good operations. No water leaks detected, job complete."
We serviced a
MAYTAG FREEZER
Model MZF34X20DW00
Near Austin, TX 78719
Tyler L
Job Details: 05/23/2022
"Arrived on site for complaints of temperature issues. Found temperature at 16 degrees. Found compressor very hot, running at 1.3 amps. Found cold and wet spot on back exterior wall of unit. Spot is cold and wet to the touch.