We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Georgetown, TX 78628
Lou
Job Details: 07/05/2023
"Arrived on site to inspect dryer not operating. Upon further inspection I tested the unit and when I turned the unit off it sounded as if the motor continued to operate. Disassembled the unit and found the blower wheel had broken free from its shaft. Advised the customer of my findings and will need to order the blower wheel. During disassembly I found the control panel was broken and I removed and replaced it. I am ordering the blower wheel and scheduled return service for 07/11/23. Unit left unplugged for safety, no lint observed during service.; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor)"
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Round Rock, TX 78664
Maurice R
Job Details: 07/05/2023
"Arrived onsite for MW with no power. Talking with the customer, they said they smelt something burning and then heard a pop. Because of the age of the unit the customer decided to buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78748
Luis
Job Details: 07/05/2023
"Arrived on site. Replaced defective dispenser cover and icemaker,tested dispenser passed icemaker filled with water."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Berlin, TX 78155
Andrey
Job Details: 07/05/2023
"Arrived on site to test unit for not heating properly, preheated unit to 350 with temp sensor, unit preheated to 350 temperature sensor reading 380, within 10 minutes the temperature stabilized at 350 5 for fluctuations took picture, unit is running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Salado, TX 76571
Tyler
Job Details: 07/05/2023
Arrived on site for refrigerator leaking water. Upon arrival confirmed issue and customer er pointed out water had been falling from rc ice maker at random in large amounts. Found inlet valve weeping into ice maker. Rescheduled customer for 07/10/23 to complete repairs with W11482383 valve.; ordrng 1 W11482383 (Valve)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Lou
Job Details: 07/05/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure and per techline recommendations, I removed and replaced the control panel and tested and the unit it operating as designed. Assisted the customer in connecting WiFi to the unit via the whirlpool app on their phone. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Salado, TX 76571
Tyler
Job Details: 07/05/2023
Did not arrive on site for refrigerator. Spoke to customer over the phone to confirm oow status and customer stated they needed to cancel and reschedule it a extended warranty they had through Allstate. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Hutto, TX 78634
Maurice R
Job Details: 07/05/2023
Arrived onsite for right burner not working. On inspection I found that the spark wire was arcing to the chais. Re route the spark wire and retested the burner and it is operating as designed now. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Del Valle, TX 78617
Matthew
Job Details: 07/05/2023
"Arrived onsite for unit stopped cooling. Upon arrival inspected unit. Checked evaporator and compressor compartment for signs of dye/leaks and found none. Checked compressor and compressor would intermittently kick on. Replaced start device and unit kicked on with a low vibration noise. Compressor only pulling .2 amps. Will need to order compressor, dryer and access valve. Office to reschedule . ; ordrng 1 W11635510 (Compressor) and 1 W11578004 (Evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dryer UV)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78746
Luis
Job Details: 07/05/2023
Arrived on site. Replaced defective icemaker ran harvest test passed icemaker filled with water.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Harker Heights, TX 76548
Tyler
Job Details: 07/05/2023
"Arrived on site for washer making noise during beginning of cycle. Upon arrival confirmed sound and found slider broken but rotor would come free of gearcase to replace it. Removed gearcase from u it and broke rotor free. Replaced gearcase, rotor, and slider. Reassembled and tested unit. Found washer working as design3d with noise no longer present and no leaks. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Manor, TX 78653
Vincent
Job Details: 07/05/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not dispensing ice. Found the impeller striped on the motor shaft. Replaced motor spacer and impeller. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Seguin, TX 78155
Andrey
Job Details: 07/05/2023
"Arrived on site to replace damaged doors, found FC dented and RC scratched, also FC handle is damaged, replaced doors and molded gaskets with heat gun, gaskets are sealing good, ordering FC handle, office to reschedule ; ordrng 1 W10806512 (FC handle)"
We serviced a
KITCHENAID VENTHOOD
Model KVUC606KSS
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/05/2023
Arrived on site and inspected vent hood and found right hand side light isnt working. Remove panel and found white wire is loose to light housing. After resetting wire and reassembling vent hood it is working properly.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Seguin, TX 78155
Andrey
Job Details: 07/05/2023
"Arrived on site to test unit for broken strike, tested unit found strike broken, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bee Cave, TX 78738
Luis
Job Details: 07/05/2023
Called customer customer stated unit is cooling at this time and canceled appointment
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hutto, TX 78634
Maurice R
Job Details: 07/05/2023
"Arrived onsite for washer walking and jumping. On inspection the feet needed to be adjusted so the unit is leveling. Ran the unit in diagnostics mode and the units started to jump, turn unit off and installed new suspension. Retested the uni5 in diagnostics mode and the unit is operating as designed now. No water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Andice, TX 78628
Lou
Job Details: 07/05/2023
"Arrived on site to inspect wall oven temps. Upon further inspection, using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 430. My next five readings were 320, 402, 330, 401, 328 for an average temp of 356.2 degrees. Unit is well within temp range and no repairs needed at this time. Job completed . No one available to sign for receipt."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Briarcliff, TX 78738
Leonardo
Job Details: 07/05/2023
Arrived on site to test unit for door locked. Turned self clean on and off to unlock the door. Door unlocked test unit and unit test good job complete.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/05/2023
"Arrived on site to test unit for not heating. Customer received P&L concession while in home. Recommend replacing mag, cap and diode. Needing cap. Office to reschedule. ; ordrng 1 W11596133 (Cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78665
Kimo
Job Details: 07/05/2023
Arrived onsite for a refrigerator that is making a humming noise. Upon arrival I found that the noise was coming from the fc fan I adjusted the fan and found that the noise when away. I also advised the customer that the unit is a little louder than older models due to it being a r600 system so the compressor is just naturally louder.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Belton, TX 76513
Jonathan M
Job Details: 07/05/2023
"Arrived on site for a wash machine that is not starting the agitation with water. Inspected unit and work area. The customer started a quick wash cycle with some clothes and we found the unit spin, fill, and agitate. The customer advise been working like that prior to the trip today. I asked the customer if they ever use the power button on their washer and did advise that the power wash option will start with little to no water and will slowly increase as the cycle continues. I did advise that that is part of the programming on the machine. Test the unit and diagnostics and did not find any store in error codes. The unit ran as designed. Did advise the customer the unit is working properly. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Round Rock, TX 78664
Maurice R
Job Details: 07/05/2023
"Arrived onsite for MW not heating. On inspection l heated a cup of water and the magnetron was struggling. The current said they smells burnt components when he used it. Dropped the MW and found the cap and the diode burnt. Replaced the magnetron , capacitor and diode. Reinstalled the unit tested unit. The microwave is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78741
Vincent
Job Details: 07/05/2023
Arrived on site for refrigerator tripping breaker. Inspected breaker and unit is on a GE 20amp AFCI breaker. Called whirlpool techline and they provided with the information of Technical Service Pointer #: W11525530. Contractor will have to contact GE Electrical and Industrial 1-800-782-8061 to see if there is any other breakers they suggest. Per techline unit can draw up to 17amps on startup. Unit is drawing the correct amps while running. Unit is operating as designed. And no leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Seguin, TX 78155
Andrey
Job Details: 07/05/2023
"Arrived on site to test unit for cooling issues, tested unit found condensation in RC and frost in the FC, inspected gaskets and found them sealing good, but bottom metal piece has a gap that is allowing warn air to penetrate into RC and cause return vents to freeze, sealed all gaps with adhesive from truck stock part number W10841140, advised customer unplug unit to allow it to defrost 24-48 hours before loading, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near New Braunfels, TX 78130
Andrey
Job Details: 07/05/2023
"Arrived on site to test unit for not latching, no answer at the door, called customer and he canceled service, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Vincent
Job Details: 07/05/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishes were not washing. Entered diagnostics and retrieved error codes 4-3, 7-1. Unit will need a new sump and motor. I replaced Sump&motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Marion, TX 78124
Andrew
Job Details: 07/05/2023
"Arrived on site to test unit for starting then going directly to done. Found bad motor run cap. Replaced faulty run cap, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Round Rock, TX 78664
Maurice R
Job Details: 07/05/2023
"Arrived onsite for refrigerator freezing vegetables. On inspection the refrigerator was not installed correctly, there was a air gap on the right lower door. Leveled the unit and add some silicone on the door frame to seal the door. The icemaker is not installed correctly, the bottom mount on the icemaker is missing. The ice maker is leaning and water is leaking into the ice bin. The ice is clumping because of the water dripping into the bin. Ordering a new icemaker. ; ordrng 1 W11517113 (Icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Wimberley, TX 78676
Joe Z
Job Details: 07/05/2023
Arrived on site for unit not operating correctly . Upon arrival found that certain buttons are not responding on user interface. Am able to get into diagnostics. There are no saved error codes. Ran automatic test cycle and all components operate correctly. Need to replace console. Replaced console W11622500 and test unit . Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KODE300ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/05/2023
Arrived on site to test unit for damaged front panel on top door. Replaced front panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wimberley, TX 78676
Joe Z
Job Details: 07/05/2023
Arrived on site for no ice production and not cooling. Upon arrival inspected unit and found entire evaporator is covered in ice. Melted and cleared out all ice with steamer and blower . Ran diagnostics to test components. Found harness to heater is not secured. Secured connection to heater and forced heater. Heater is now operating correctly. Ran complete test on unit and all fans and motors are operating correctly. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Hutto, TX 78634
Kimo
Job Details: 07/05/2023
Arrived onsite for a wall oven that is showing Power Loss or Enter Time all the time. Upon arrival I found the the unit was showing this. I replace the main control and found no change. I am ordered the ui and the control ; ordrng 1 W11600355 (PANL-CNTRL) and 1 W11261169 (CNTRL-ELEC)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Georgetown, TX 78626
Lou
Job Details: 07/05/2023
"Arrived on site to inspect washer not cleaning clothing. Upon arrival, the customer advised that they were having the unit replaced. Upon further inspection, the customer advised their clothing is not getting cleaned and have some dry spots on them at the end of a cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and inspected underneath and all components are good. I contacted techline and spoke to Adrian and advised of the complaint, the history and my findings today and that the customer is having the unit replaced but I wanted to get documentation on the unit in case it gets resold by the vendor. Adrian advised that with the unit having the previous repairs and is operating as designed to not replace any parts and provided SR#7736786853. I advised the customer of my conversation with tech support and had the customer sign for their receipt. No repairs needed at this time and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Joe Z
Job Details: 07/05/2023
Arrived on site to install previously ordered parts. Replaced control W11620481. Test unit by preheating oven to 350. Advised to customer that it is normal for the top console to get hot due to oven vent being just below console. Unit is operating as des. No gas leaks present at this time. Job complete
We serviced a
LG REFRIGERATOR
Model LFXS28968S/03
Near Austin, TX 78728
Wesley
Job Details: 07/05/2023
Arrived onsite and found icemaker was the incorrect model. Replaced with the correct icemaker. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Round Rock, TX 78681
Kimo
Job Details: 07/05/2023
Arrived onsite for a cooktop with detached knob knob bezels. Upon inspection I found that all 5 of them were detached I replaced 4 of them and ordered one more d2c if possible. ; ordrng 1 W11240529 (Bezel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78749
Luis
Job Details: 07/05/2023
Arrived on site. Replaced defective icemaker ran harvest test passed ran fill test passed.
We serviced a
GE WASHER
Model WHDSR209DAWW
Near Georgetown, TX 78633
David Z
Job Details: 07/05/2023
"Arrived on site to diagnose washer that did not spin out clothes and made a rubbery smell. Removed front panel of unit and ran a rinse/spin on it. Found no evidence of slipping belt and unit spun with no irregular odors. Advised something may have been stuck, but worked itself free and there is no clear cause of what triggered the odor. No repair recommended since unit worked fine at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near New Braunfels, TX 78130
Andrey
Job Details: 07/05/2023
"Arrived on site to test unit for not functioning properly, tested unit found a lot of chewed up wires
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Marion, TX 78124
Andrew
Job Details: 07/05/2023
Arrived on site and verified compressor needed replaced. Replaced compressor and charged system at 140psi using nitrogen. No signs of leaks. Vacuumed system and charged to specs. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NFLTS0
Near Bee Cave, TX 78738
Luis
Job Details: 07/05/2023
"Arrived on site for no ice. Ran diagnostics all test passed good frost pattern on evaporator plate,found broken wire on grid cutter,replaced defective grid cutter
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Paul
Job Details: 07/05/2023
Arrived onsite for a dishwasher that is leaking water when it is off. I found an F6E4 open float switch stored error code. I found that the fill valve was not weeping water. I tested the machine in the diagnostics cycle finding it working as designed. I found the RO system connected to the dishwasher drain tube at the disposal with a Y fitting. I took a photo. I explained to the customer to have the RO drain moved down on the P trap drain line and to connect the dishwasher drain line directly to the disposal. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Bastrop, TX 78602
Matthew
Job Details: 07/05/2023
Arrived onsite for dryer making grinding noise. Upon arrival inspected unit. Ran unit and found excessive noise from blower compartment. Disassembled and found blower stripped from motor shaft. Blower nut was still seized onto shaft. Replaced motor and blower. Tested unit and unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Temple, TX 76501
Jonathan M
Job Details: 07/05/2023
Arrived on site for a washing machine that is flashing in an F5 error message. Inspected unit and work area. Ran the unit through diagnostics and found an F5 E2 (lid lock fault) and F5 E3 (lid will not unlock) error codes. Tested the lid lock assembly and found the lid lock clicking but not actually locking. Replace the lid lock assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details: 07/05/2023
Arrived on site to install new support for microwave element. Found no support present from factory. Replaced support and verified proper fitment. Repair completed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/05/2023
Arrived on site to test unit for error f7e2(motor failure). Recommend sump replacement. Office to reschedule. ; ordrng 1 W11460946 (Sump assembly)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near New Braunfels, TX 78132
Andrey
Job Details: 07/05/2023
"Arrived on site to test unit for not drying clothes properly, ran vent test and found that vent is completely restricted, removed vent from dryer and ran test again and it passed, advised customer to hire a professional to clean vent and dont use dryer to prevent any damage until the restriction is removed, at this time job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near New Braunfels, TX 78132
Andrew
Job Details: 07/05/2023
Arrived on site to test unit for drawer falling out. Found drawer not installed properly. Installed drawer properly. Unit now working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/05/2023
Arrived on site to test unit for ui lost communication. Tried to replace console but wrong console due to wrong model. Ordering new console office to reschedule ; ordrng 1 W11600643 (Console)
We serviced a
JENN-AIR ICE MACHINE
Model JUIFN15HX01
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/05/2023
Arrived on site to test unit for noise and intermittent power loss. Found external drain pump running. Customer recently had kitchen completely remodeled. Found external drain is connected to about 20ft of hose to sink about 20ft away through the wall. Advised customer external drain pump is an accessory to this unit and drain would need to be addressed as long run is causing overload on pump and unable to fully drain. Found 3 pinch points on rear on unit where drain hose was kinked. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Clifton, TX 76634
Jonathan M
Job Details: 07/05/2023
Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised the unit tumbles and heat but that they are having to dry their clothes three times in order to get the unit to actually dry the clothes. Use the vent test kit on the unit and found poor airflow circulation for all dryers. Removed the hose off the back and found adequate airflow coming from the dryer. Removed the hose off the wall and found 6 inches of lint build up in the wall. Removed all the instructions and tested unit. Unit begin to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near New Braunfels, TX 78132
Andrey
Job Details: 07/05/2023
"Arrived on site to test unit for no heat, tested unit found unit is heating, customer stated that it take multiple cycles to dry clothes, ran vent test and it failed, unplugged vent from back of dryer and ran test again and it passed, stated to customer that vent is completely restricted and to hire professional vent cleaners to remove restriction before using dryer again, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seguin, TX 78155
Andrew
Job Details: 07/05/2023
Arrived on site to replaced FC door for damaged harness. Inspected door and found black water line was pinched and torn on the edges. Needing new door. Office to reschedule. ; ordrng 1 W11566705 (FC door)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78626
Lou
Job Details: 07/05/2023
"Arrived on site to inspect range oven door trim popping off. Upon further inspection, I found the right side of the outer door glass trim had popped off. I found it attached with double stock adhesive tape. Due to this issue being considered cosmetic, using the double commercial style double stick tape prescreened for this call, I placed a few pieces on the trim and re-attached the trim to the glass. Tested door operations and it is operating as designed. I explained to the customer about the cosmetic warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Harker Heights, TX 76548
Tyler
Job Details: 07/05/2023
"Arrived on site for washer making a loud noise at last two minutes of cycle. Upon arrival confirmed issue and after inspecting unit, I found rotor screw had back out and come off causing rotor to be loose, used loktight and reassembled screw and rotor. Found noise gone and unit working as designed. Call complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Joe Z
Job Details: 07/05/2023
"Arrived on site for ongoing issues of rinse aid not dispensing. Customer states that he has never had to fill rinse aid in about a year. Also that the dishes have water spots when cycle is complete . Replaced control W10906422, and dispenser WPW10428217. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Austin, TX 78724
Matthew
Job Details: 07/05/2023
Arrived onsite for unit not completing cycle and given error code F2E2 call for service. Upon arrival inspected unit and confirmed error. Checked per service pointer but ribbon cable was good. Replaced console UI panel. Tested and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Whitney, TX 76692
Jonathan M
Job Details: 07/05/2023
Dial previously diagnose part. Inspected unit and work area. Replaced the freezer. Fill tube and tested unit. Unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cedar Park, TX 78613
Paul
Job Details: 07/05/2023
"Arrived onsite for a washer making a grinding noise during the spin cycle. I found oil all over the bottom of the machine. I tried to remove the washplate and did remove it but the insert remained on the gearcase shaft and will not come off. The unit will require a full rebuild. Ordering parts authorization, W10752719 basket, W11219115 tub, W10528947 hub, 6EA WP8533953 screw, W10752283 washplate, WP8533928 screw, & W11568797 filter. Marking all prescreened parts as UORV. Office to RS.; ordrng 1 W10752719 (Basket) and 1 Partsauthorization (Parts authorization) and 1 W11219115 (Tub) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s and 1 W10752283 (Washplate) and 1 WP8533928 (Screw) and 1 W11568797 (Filter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Lakeway, TX 78734
Luis
Job Details: 07/05/2023
"Arrived on site tested dispenser loud noise from filter head,found broken mullion rail.replaced mullion and filter head tested dispenser working,tested door operation good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78626
Lou
Job Details: 07/05/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techlines recommendations, I removed and replaced the tub and installed a new sump/motor assembly and element and transferred the remaining parts from the old tub to the new tub. Removed the model/serial placard and placed it on the top of the new tub (photo). Re-installed the unit and tested for leaks. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT635HSM0SS
Near Austin, TX 78738
Leonardo
Job Details: 07/05/2023
Spoke with customer and customer canceled call ; ordrng 1 WD18X21680 (Sump)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/05/2023
"Arrived on site and replaced motor, fan shroud , and blower wheel diagnosed on previous visit. After replacement dryer is running properly. Sent a short video of it running to KB/service management customer is not home to confirm operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Driftwood, TX 78619
Leonardo
Job Details: 07/05/2023
Arrived on site to replace adjuster kit. Installed new adjuster kit test unit and unit test good job complete. No leaks present at this time
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Moody, TX 76557
Jonathan M
Job Details: 07/05/2023
"Arrived on site or a washing machine that is making beeping sounds during operation. Inspected unit and work area. The customer had a load inside the washer and the unit was already running through agitation upon arrival. I did not hear any abnormal sound, but the customer advised that it was the noise that the unit was making when the motor was turning. Did explain to the customer that the noises that she is hearing or normal operating Noises. Checked underneath the washer did not find any evidence of any belt slipping. Did advise the customer that the unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78733
Luis
Job Details: 07/05/2023
"Arrived on site. Found gap on right side of freezer door,removed door realigned gears to slide,reinstalled door remolded gasket checked door seal good."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Round Rock, TX 78665
Kimo
Job Details: 07/05/2023
"Arrived onsite for a rang that will not spark. Upon arrival I found that the unit had no spark I replaced the spark module and tested the unit and found no change. I am ordering the control, switch harness, electrodes,and another spark module.office to reschedule ; ordrng 1 W11620673 (CNTRL-ELEC) and 1 W11376663 (HARNS-WIRE) and 1 WPW10475149 (MODULE-SPK) and 5 W10898387 (IGNTR-SURF)s"
We serviced a
GE REFRIGERATOR
Model DFE28JSKESS
Near Hutto, TX 78634
Maurice R
Job Details: 07/05/2023
"Arrived onsite for refrigerator not cooling. On inspection found frost behind the fresh food drawer. Gain access to the error messages, found several of the error messages were doors was left open it seems that the errors were recorded 2 weeks ago. Customer said that is when his father in law was in town. I also checked the thermistor and the FF thermistor was 5k temp 77 the ff evap thermistor was 24k temp of 18. Informed the client to defrost the unit and had him sign the waiver. Looks like the issue was caused by excessive door openings and being left open to long and it introduced air tot he system. No water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78724
Matthew
Job Details: 07/05/2023
Arrived onsite for unit making a loud noise. Upon arrival customer stated unit made a loud popping noise. He allowed unit to complete cycle then hadnt used it since. Tested unit multiple times and could not duplicate the issues. Unit is functioning properly. Could not determine cause of noise. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Austin, TX 78723
Matthew
Job Details: 07/05/2023
Arrived onsite for unit not shutting off. Upon arrival inspected unit. Found cancel button not functioning. Inspected control and found ribbon cable not inserted completely. Secured cable and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Kyle, TX 78640
Kevin
Job Details: 07/05/2023
Arrived on site and found blower wheel is broken. Attempted to replace it and it is seized. Blower fan housing and seal will be needed to complete repair.; ordrng 1 W11596046 (Seal) and 1 W10888146 (Housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manor, TX 78653
Vincent
Job Details: 07/05/2023
"Arrived on site for refrigerator, inspected unit and work area. I was going to perform a sealed system repair. I pierced the dryer and had no refrigerant in the system which indicates theres a leak in the system. I will need to order the RC evap and return to perform the sealed system. No leaks where observed during service. Job completed. ; ordrng 1 W11492867 (Evaporator)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Belton, TX 76513
Jonathan M
Job Details: 07/05/2023
"Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. Found the lid itself cracked and when you put the lid down to lock it, the unit would make a clicking sound, but not actually lock until you pressed down on the left-hand hinge side of the door, and the unit would immediately lock and unlock. Did advise the customer that the issue appear to be with the lid. Ordering the lid and rescheduled the customer to 7/10.; ordrng 1 W11259006 (Lid)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near San Marcos, TX 78666
Joe Z
Job Details: 07/05/2023
Arrived on site for failed Right side RC door gasket. Upon arrival found the top right corner of RC gasket has failed. Replaced 1 RC door gasket W10830046. Use heat gun to help smooth wrinkles. Unit is operating as designed. Job complete.
We serviced a
KITCHENAID VENTHOOD
Model KXD4636YSS7
Near Austin, TX 78739
Leonardo
Job Details: 07/05/2023
Arrived on site to replace motor switch. Found damaged motor and shaft. Re ordering office to reschedule ; ordrng 1 W11187731 (Motor) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78665
Kimo
Job Details: 07/05/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the control, ui and the ice maker and tested the unit and found unit operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Killeen, TX 76549
Tyler
Job Details: 07/05/2023
Arrived on site for dishwasher intermittently working. Upon arrival confirmed failure and found ui not fully responsive and would intermittently shutdown/restart. Found control failing and replaced it. Checked wiring and found wiring good as well as 120 vac and properly polarized. Found unit working as designed without leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Austin, TX 78739
Kevin
Job Details: 07/05/2023
"Arrived on site and found icemaker has been leaking, filling bin and overflowing through ice dispenser onto floor. After replacing it is operating properly Filled immediately and did not overfill, job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/05/2023
"Arrived on site and found lower rack positioner is missing, found it wedged behind spray arm tube. After reinstalling lower rack is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seguin, TX 78155
Andrey
Job Details: 07/05/2023
"Arrived on site to test unit for not dispensing ice, tested unit found when dispensing ice the bin is not making ful contact with the coupler causing it to jump and disengage, called tech line and explained the problem, per tech line, door has a defect that is not allowing ice bin to sit properly in the housing, need new FC door to fix issue SR#7736782491, ordering door but customer is not authorizing any door replacement and wants a new unit, advised to call whirlpool customer service, office to reschedule ; ordrng 1 W11551456 (FC door)"
We serviced a
KITCHENAID VENTHOOD
Model KVUC606KSS
Near Andice, TX 78628
Lou
Job Details: 07/03/2023
"Arrived on site to inspect vent hood not working. Upon further inspection, I found the unit unplugged and tested the outlet and the outlet was good. I removed the light panel and found the filter board had shorted out at the fuse because it had come in contact with the chassis. I removed and replaced the filter board and mounted it correctly. Reassembled the unit and tested and unit is operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WET4124Hw0
Near Austin, TX 78741
Joe Z
Job Details: 07/03/2023
Arrived on site to replace previously ordered parts. Replaced main harness W11090773 and test unit. Timer still will not advance. Contacted techline for assistance. After series of test found that the sensor is grounding out. Inspected sensor and found harness is connected to incorrect terminall and the correct terminal is badly damaged and grounding to chassis. Tech gave SR#7736715761 . tech recommended replacement of sensor. Ordering sensor. Office to reschedule ; ordrng 1 W10816105 (Sensor)
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS20
Near Round Rock, TX 78665
Gerry C
Job Details: 07/03/2023
WOS51EC0HS20 Arrived to inspect time issue. I found the actual issue was the unit would gain a minute in 2-3 days time. I advised the customer this is a known issue with no parts that will correct it and only connecting the unit to their wifi will correct the time issue. The customer understood and will connect to wifi if they elect to. Operational test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78633
Lou
Job Details: 07/03/2023
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, the customer advised that the bottoms of their cups on the top rack are not drying and sometimes they find water on the inner door panel. I found the customer is using rinse aid and they advised they just started using it. Also, the customer has a water softener system. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I advised that due to the plastic tub and having a water softener system, the unit may not dry as well as other units. I advised that the bottoms of the cups where they are bowed inward and their plastic Tupperware items will not dry and will have some water/droplets still on the items. I made recommendations for use and care, as well as, detergent and rinse aid use. No repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Killeen, TX 76543
Tyler
Job Details: 07/03/2023
Arrived on site for washer shutting down as soon as it started. Upon arrival found no errors in diagnostics found ACU would drip voltage to motor and I replaced it. Found capacitor also failing and replaced it. Retested u it and found washer work8ng as designed call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76705
Jonathan M
Job Details: 07/03/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the pantry door and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78723
Joe Z
Job Details: 07/03/2023
Arrived on site to install previously ordered parts. Replaced console W11460947. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Blanco, TX 78606
Andrew
Job Details: 07/03/2023
"Arrived on site to test unit for broken filter head and cover. Found even with water filter seated correctly filter base seems to be too tight. Filter has to be shoved up putting too much pressure on filter head causing breakage. Recommend replacing filter base, filter head, filter cover, valve, pressure regulator and hose kit. Office to reschedule. ; ordrng 1 67006325 (Filter base) and 1 W11548535 (Valve) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Kyle, TX 78640
Matthew
Job Details: 07/03/2023
"Arrived onsite for unit, at times taking 2 cycles to dry. Upon arrival inspected unit. Fan diagnostics and found stored error code F6/e1 communication error, not pertinent to current issue. Cleared code and tested. Unit does heat and tumble. Ran air flow check and unit recorded bad airflow. Pulled unit and found vent hose is about 5-6 feet long, kinked and jammed into place. To get laundry door closed unit has no be pushed all the way back. Disconnected line and ran test again. Unit is now showing good air flow. Notified customer that external duct needs replacement/adjustment to allow proper air flow. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 07/03/2023
"Arrived on site for washer, inspected unit and work area, customers complaint was washer not finishing the cycle. Ran diagnostics and found error code F7E6. Unit was trying to agitate and spin while in the diagnostics cycle. Tilted unit backwards and found the a handle from a broom stick caught in the belt housing and allowed the motor not to spin. Photos attached to work order. I advised the maintenance from apartment complex that its not cover due to no being a manufacturer defect."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/03/2023
Arrived onsite for previously diagnosed parts. Installed the control board and the ui console. Tested unit and the 2 keys that were not installed are now working. Ran the unit in diagnostics mode and the unit is operating as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Georgetown, TX 78633
Lou
Job Details: 07/03/2023
"Arrived on site to inspect washer off balance. Upon further inspection, I placed the unit into diagnostics showing no error codes and tested. Unit operated as designed and found the unit sitting on a pedestal. Found the unit rocking back and forth as the front right pedestal leveling foot was not correct. Adjusted the leveling foot and leveled the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Kimo
Job Details: 07/03/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ice maker and found unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78741
Matthew
Job Details: 07/03/2023
Arrived onsite for unit getting hot to the touch around control panel and door frame. Tested unit and found console and door frame heating up. Notified customer on unit service pointers W10917778 and W11544031 that reference surface temperature limits. Showed chart breakdown for components. Customer is concerned for child safety. Contacted Safety team SR#7736725707. Safety team recognizes surface temperatures can get uncomfortably warm but have deemed unit is working as designed. Customer may contact customer service at 1800-253-1301.
We serviced a
KITCHENAID VENTHOOD
Model KVUC606KSS
Near Georgetown, TX 78628
Lou
Job Details: 07/03/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the filter control board shorting against the chassis, I remove and replaced the board and tested. The lights functioned and then when I tested each speed for the blower, when I got to high, the unit shut off and nothing functioned. I tested voltage at the outlet and to the control and got 122V. I tested ohms readings to the motor and they were within range. Contacted techline and spoke to Steven and advised of the repairs and issues after repairs. Steven advised based off testing to replace the blower and advised information would be documented to previous SR#7736689613. I am ordering the blower, capacitor, filter board and control panel and office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11245979 (Capacitor) and 1 W11565531 (Filter board) and 1 W11516463 (Control) and 1 W11035826 (Blower)"
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XS00
Near Cedar Park, TX 78613
Kimo
Job Details: 07/03/2023
Arrived onsite for a cooktop that was smoking from the bottom. Upon inspection I found no damage to the harness or and other parts of the unit no gas leaks either. I tested the unit by igniting the unit and monitoring it for 30mins - an hour and found that the unit operated as designed I contacted Kent at safety and advised him of my findings and updated the file. 7736747861
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78748
Luis
Job Details: 07/03/2023
Arrived on site. Found a defective icemaker and dispenser assembly ordering parts; ordrng 1 W11519867 (Cover)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Vincent
Job Details: 07/03/2023
"Arrived on site for cooktop, inspected unit and work area. Customers complaint was right back burner had low flame. Replaced burner head and adjusted flame. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/03/2023
Arrived on site to test unit for error f1e1. Customer stated when she cooks with tip oven excessive condensation builds up on console causing issue. Advised to use lower oven when cooking items that cause excessive condensation. Also advised on covering items that tend to condensate more. Recommend console replacement. Office to reschedule. ; ordrng 1 W11449303 (Console)