We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Canyon Lake, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, put unit into diagnostics heater would not engage, evap fan not running due it frozen in ice, advised customer to completely defrost unit 48 hours before our next visit, ordering evap harness, control, evap motor, defrost heater, office to reschedule ; ordrng 1 W11545823 (Evaporator harness) and 1 WP2315549 (Motor evap) and 1 WPW10495967 (Defrost heater) and 1 W11196400 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near New Braunfels, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to replace previously diagnosed hinge screws and mounting and 12 led modules, the screw that was needed was not ordered, ordering screw and returning with all parts, office to reschedule ; ordrng 1 Extensionarmscrew (Part research)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near New Braunfels, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for light not working, tested unit found bad light bulb, socket receiving proper voltage, removed adhesive and bulb, advised customer to purchase light bulb and when installing it to unplug unit so potential short will not damage control during installation, at this time job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near New Braunfels, TX 78130
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for rattling noise, tested unit found compressor tubes rattling against the frame, adjusted tubes, noise is now gone job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
Arrived on site for a dishwasher stuck with the clean light on and being unresponsive. Upon arrival I found this error occurring. I gained access to the terminal block and found voltage and connections good. I then flipped the breaker for several minutes and found nothing changed. This indicates a possible UI failure. I installed a new UI and found the UI now responsive. I ran a diagnostics cycle and found the unit working as designed. No leaks observed at the time of service. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
Arrived on site for a dryer with no power. I checked voltage at the wall and terminal block and found none. I found the breaker staying in the tripped position with and without the unit being plugged in. I advised the customer on reaching out to builder/electrician as it is a new build. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Killeen, TX 76543
Tyler
Job Details: 05/24/2022
"Arrived on site for refrigerator needing previously diagnosed control, harness and thermistor. Upon arrival reconfirm issue and found failure in harness. Replaced all three parts and informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Found heating element shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Pflugerville, TX 78660
Wesley
Job Details: 05/24/2022
Arrived onsite and replaced the sensor to repair. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Burnet, TX 78611
Kimo
Job Details: 05/24/2022
Arrived onsite for ice maker making banging noise when harvesting and also sometimes producing small cubes. Upon inspection I found the IM fingers warped causing some of the cubes to get stuck in the harvest fingers making the noise. Upon further inspection I found that there was some ice in the water funnel. Restarting flow. Job complete no leaks tested IM and found the it when though its harvest cycle no problem.
We serviced a
KENMORE WASHER
Model 110.280327
Near Bertram, TX 78605
Kimo
Job Details: 05/24/2022
Arrived onsite for washer not going into spin. Upon inspection I found that there was damage to the drive motor assembly and the drive shaft and outer tub.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Kimo
Job Details: 05/24/2022
Arrived onsite for dishwasher not washing dishes properly. Upon inspection I found unit had a owl sensor code stored and the unit had way too much suds when running without adding any detergent. I checked connections at the sensor and the sensor itself and found them good. I removed the suds and ran unit in diagnostics and found unit operating as designed. I advised cx to use a table spoon of liquid detergent and pre wash dishes before running dishwasher and thatll help with the performance of the dishwasher. Job complete no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leander, TX 78641
Kimo
Job Details: 05/24/2022
Arrived onsite for washer showing F8E6 code. Upon inspection I found code present. I checked pressure sensor tube and found it good and clear. I the cleared code and tested unit and found unit operating as designed. No leaks.job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
Kimo
Job Details: 05/24/2022
Arrived onsite for dryer not heating. Upon inspection I found that the cutoff was showing open I replaced it and tested unit and found no change I the replace the heating element and tested unit again and found unit operating as designed. Job complete.
We serviced a
LG REFRIGERATOR
Model LFX25991ST/01
Near Austin, TX 78739
Luis
Job Details: 05/24/2022
"Arrived on site for no cool. Both evaporator fans running,no ice build up on evaporator,compressor making loud odd noise,no heat off discharge tube. Diagnosed unit will need a new compressor,updated control,uv drier and access valve,
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
LG DRYER
Model DLE2301R
Near Georgetown, TX 78626
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found roller assembly worn out and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Taylor, TX 76574
Scott
Job Details: 05/24/2022
"Arrived on site ,replaced control . Ran diagnostics all checked normal. Dispenser door is opening . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Taylor, TX 76574
Scott
Job Details: 05/24/2022
Arrived on site for fridge not making ice . Power cycled Ice maker . Hit reset button on IM . Ice maker ran harvest and filled . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Pflugerville, TX 78660
Scott
Job Details: 05/24/2022
"Arrived on site for led lights out in fresh food . Found one led out on icebox and the rest to leds very dim . Freezer light was on. Replaced one led mod . Light are all performing as designed .
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78731
Matthew
Job Details: 05/24/2022
Arrived onsite for dryer making noise when in use. Upon arrival tested unit. Let unit run with wet laundry for almost a complete cycle and Could not duplicate the issue. Customer stated is not making the noise right now. Customer description of noise was more like rattling. Customer will monitor. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2022
"Arrived on site to inspect range control panel melted. Upon further inspection, I found the lower center section of the control panel faceplate melted. I removed and replaced the membrane and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 795.71092.111
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit not plugged in. Plugged unit in and tested the compressor and found it producing .79amps. The condenser fan and FC evap fan were both operating properly. I found no frost pattern on the evaporator. I pressed the test button on the main control and there was no change.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2022
"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that they had replaced the water valve due to the error code LF or long fill, but after replacing the part, the unit continued to not operate. I placed the unit in diagnostics showing error code F8E1 & F0E3. Cleared the codes and attempted to calibrate the unit, but the calibration failed. I removed the control panel and found the sensor tube not connected to the main control (photo). Advised the customer of my findings. Reconnected the tube and placed unit in diagnostics. Cleared codes and calibrated the unit. Retested in diagnostics and unit is operating as designed
We serviced a
GE MICROWAVE
Model CEB1599SJ2SS
Near The Hills, TX 78738
Kevin
Job Details: 05/24/2022
"Arrived on site and replaced all parts diagnosed on previous visit and found microwave is still not heating replaced all originally prescreen parts and microwave is still not heating. All parts in microwave have been replaced and it is still not heating. Waveguide is damaged in microwave, this is not a replaceable part and cannot be repaired. Microwave will need to be replaced."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Round Rock, TX 78681
Vincent
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed parts. Installed new suspension rods and tested unit in diagnostics and passed all test. I then ask CX to load unit up with towels and so we can test it in regular CX mode and ran it for about 20 min and found no out normal noises. CX was satisfied on the way the unit was functioning. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78724
Tyler L
Job Details: 05/24/2022
Arrived on site for complaints of no operation. Found broken belt and failed timer. Installed new parts and tested. Unit is now tumbling and heating properly. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS0
Near Austin, TX 78724
Tyler L
Job Details: 05/24/2022
"Arrived on site for complaints of broken cooktop. Found broken cooktop.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Austin, TX 78724
Tyler L
Job Details: 05/24/2022
Arrived on site for complaints of dented door. Customer does not want anyone in the apartment. Maintenance supervisor said to leave the part and he will install later. Left door in maintenance shop. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW03
Near Leander, TX 78641
Vincent
Job Details: 05/24/2022
Arrived on site for washer not draining. Inspected unit and work area. Set unit in diagnostics and found error codes stored F27 F06. I set unit in diagnostics cycle but would not finish cycle replaced control and drain pump as pump was stuck. After installing new parts set unit on diagnostics cycle again and it would trip GFCI breaker. I ran my extension cord to a regular outlet and completed the diagnostics cycle just fine. I inspected for any water in electrical components and found nothing wrong. No error codes after cycle was completed. Explained to CX to get an electrician to inspect breaker and outlet. Unit is operating as designed. No water leaks observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Vincent
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed parts. Installed new element and tested, unit is now operating as designed. No water leaks observed during service. Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Leander, TX 78641
Vincent
Job Details: 05/24/2022
"Arrived on site for dishwasher, inspected unit and work area. CX explained that rubber piece fell off. I found the door brakes had failed. Installed new ones and unit is now operating as designed. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Leander, TX 78641
Vincent
Job Details: 05/24/2022
"Arrived on site for dryer not working, inspected unit and work area. Tested unit and found poor airflow, also found element open. Advised customer to get vents cleaned out before using again. Installed new element and cleaned all lint from dryer. I then tested unit and is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Vincent
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed parts. Installed all parts ordered and tested, unit is now operating as designed. No water leaks detected during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78737
Luis
Job Details: 05/24/2022
"Arrived on site. Replaced motor,yoke,gasket and divider,transferred icemaker and additional parts to new assembl. Tested ice dispenser unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Briarcliff, TX 78738
Luis
Job Details: 05/24/2022
"Arrived on site. Replaced defective right side door skin that prev tech installed,checked door operation good,no visible signs of damage on new door skin"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78738
Luis
Job Details: 05/24/2022
"Arrived on site. Per tech support recommendations added sealer,raised freezer door."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Spicewood, TX 78669
Luis
Job Details: 05/24/2022
"Arrived on site. Found broken housing,replaced housing,installed new filter and sold extra filter,tested water dispenser working.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
Jonathan S
Job Details: 05/24/2022
"Arrived on site for range oven light continues to blow. Inspected unit and work area. Gained access to socket and measured voltage. Went to turn light on and control failed, due to failed socket. Removed failed control, socket and light, installed new. Assembled unit and tested all operations. Found unit working as designed. No gasket leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/24/2022
"Arrived on site to install previous diagnosed part. Removed failed sump assembly and installed new. Gained access to control, removed failed and installed new. Assembled unit and performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/24/2022
Arrived on site for refrigerator intermittently tripping breaker. Inspected unit and work area. Performed diagnostics mode and tested defrost circuit and found closed. Ran defrost cycle and measured amp draw on L1 at control and found drawing 4 amps. Measured ohms on defrost circuit at 31.6 ohms. Powered unit on and activated compressor. Measured amp draw to compressor at .9 amps. Called Whirlpool tech support and spoke with Joel. Went over prior diagnostics and checked for loose ground on unit. He stated that is what is called a nuisance trip due to it being very intermittently. He stated that unit is working as designed. Spoke with customer on service performed and informed him he may have a loose ground in home. Customer informed me that failure started to occur after having solar panels installed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Jonathan S
Job Details: 05/24/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found IM bell arm in off position. Turned ice maker off and on and measured voltage to ice maker, found no voltage. Measured resistance on purple wire to connector to IM and found opened/ failed. Removed harness and installed new. Assembled unit and when plugged in unit ice maker cycle without advancing. All tested good, no water leaks detected during service. Spoke with customer on service performed."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Hutto, TX 78634
Jonathan S
Job Details: 05/24/2022
"Arrived on site to install previous diagnosed parts. Gained access to gearcase and rotor. Removed failed gearcase and rotor, installed new . Assembled unit and performed diagnostics mode. Ran calibration cycle. Ran automatic test cycle and manual test cycle. Found all components operating as designed. No water leaks detected during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTB2
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to assist the customer with cleaning their ice machine. I cleared all of the ice from the tub and placed the cleaning solution in the reservoir, along with 32oz of water and started the cleaning cycle. I cleaned the condenser coil and around it. Continued to monitor the cleaning cycle and advised the customer that at the end of the cycle, they will need to remove the cap rom the reservoir and allow the water to empty from the reservoir. Once the water is all out, place the cap back on and press the on button to start a new ice making cycle. No water leaks observed during service, job completed. I recommended discarding the first 2 batches of ice."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE FREEZER
Model FFFH17F2QWA
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to inspect freezer not cooling. Upon further inspection, I found ice built up on both sides of the evap cover and at the bottom in the drain pan. Using my steamer, I removed the ice from the sides and bottom and removed the evap cover to find a large block of ice in the drain pan (photos). I removed the ice and cleared the drain tube. I tested ohms to the defrost element and found it open. I removed and replaced the element/bimetal assembly and retested and unit is operating as designed. Evaporator had a good frost pattern developing and unit was beginning to cool. No water leaks observed during service, job completed."
We serviced a
BOSCH DISHWASHER
Model SHP865WF5N/11
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to inspect dishwasher odors. Upon further inspection, I inspected the tub and found a rusted color mold in the tub, drain screen and filter. I cleaned the filter and screen and demonstrated to the customer how to do the same. Customer advised that they have a water softener system. I recommended that they keep their salt full as mold and the rusted color mold will build up if the salt level gets too low in the softener system. I made recommendations for use and care, as well as, detergent and rinse aid use. No repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Waco, TX 76712
Jonathan M
Job Details: 05/24/2022
"Arrived on site for a washing machine that is not draining and appears to be dead. Inspected unit and work area. Customer advised they ran the unit through one wash load and it flashed an error message for a long drain and completely shut off. Found that the unit had not been properly fixed like they were advised the last time and would not drain out water due to their closed drain issue. Removed the drain hose from the stand pipe and was able to drain out the water into a gallon bucket. Once the drain was finished, the unit began to work and operate as designed. I did explain to the customer that the drain situation in her home needs to be fixed prior to any further repairs and that if the drain has not been fixed prior to the next service, they will be charged for the service fee. The customer had initially planned on having the plumber present at the call but was unable to make that happen. She advised the plumber will be here at her home tomorrow to fix the issue. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for freezing food, tested unit found customer is using thermostats and all there showing different temps, advised customer that he should not do that per owner manual, put unit into diagnostics activated damper, no issues detected there, advised customer if unit is not being opened often to raise temps and monitor, if issue persists recommend replacing RC thermistor at this time the unit is running as designed job complete"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Salado, TX 76571
Gerry C
Job Details: 05/24/2022
Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty door switch and tested. The unit heated and cycled as designed. Operational test good.
We serviced a
AMANA WASHER
Model LW8203W2-PLW8203W2A
Near Georgetown, TX 78628
Gerry C
Job Details: 05/24/2022
"Arrived to instal previously diagnosed and ordered part. I removed the failing belt and installed the replacement. I tested and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Gerry C
Job Details: 05/24/2022
"Arrived to inspect tapping. The CX provided a clear recording of the tapping and I was also able to verify it. I removed the lower unit panel and verified nothin in that area was causing it and I could hear the tapping coming from what sounded like the inside of the FC, when behind the unit. I removed the evaporator cover and inspected all evaporator area parts, adjusting wiring and tubing. I reassembled and tested. I did hear the tapping, but it was somewhat improved and the CX will monitor. No leaks observed during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78731
Luis
Job Details: 05/24/2022
"Arrived on site for thin ice. Ran diagnostics all test passed,changed ice thickness in diagnostics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
Arrived on site to replace door for refrigerator. Replaced rc door and nameplate. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
"Arrived on site to replace previously ordered parts for range. Replaced wiring harness, homeowner didn't have replacement cord for unit and will replace cord. Couldn't test unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a microwave with a broken bulb. Found surface light bulb separated from bulb base. Removed base of bulb from socket and homeowner to replace bulb. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Jarrell, TX 76537
Cliff
Job Details: 05/24/2022
Arrived on site to diagnose a refrigerator that is leaking. Found water line from wall not tightened and leaking. Tightened water connections and leak stopped. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Elgin, TX 78621
Joe Z
Job Details: 05/24/2022
Arrived onsite for REF not cooling on REF side /freezer ice accumulating not defrosting. Upon arrival found entire base of FC was a sheet Alf ice. Drain was clogged and frozen over. Cleared drain line. Ran diagnostics and test 5 showed found defrost sensor was shorted. Replaced sensor and test unit. Defrost sensor now shows pass. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Seguin, TX 78155
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for heating past set temp, tested unit to 350 degrees, unit reached its temp +40 degrees past 350 on initial preheat after 10 minutes stabilized at 350 and kept temp 350 +-10 degrees, unit is running as designed with no issues, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH5
Near New Braunfels, TX 78130
Andrey
Job Details: 05/24/2022
"Arrived on site to test unit for no drain, tested unit found drain pump humming but not pumping, replaced pump, tested unit unit is now draining as designed, no leaks detected job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76543
Tyler
Job Details: 05/24/2022
Downside for dryer not working. Upon arrival customer stated they no longer needed service or diagnostics and that they had had electrician out and verify that the unit had no power which is why it was an operating
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Killeen, TX 76542
Tyler
Job Details: 05/24/2022
Arrived on site for dryer not heating. Upon arrival confirm complaint number for the test and found that the heating element had bowed them grounded out and broke the coil. After getting customer approval I reassembled and tested the unit with a new element and found dryer for heating is designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0L
Near Killeen, TX 76549
Tyler
Job Details: 05/24/2022
Arrived on site to install previously diagnosed housing assembly Fossett assembly and drawer for whirlpool recommendation. Reassembled and tested unit and found no signs of leaking and inform customer to go ahead and use washer and let us know if anything else would happen. Call complete
We serviced a
JENN-AIR RANGE
Model JES1450FS1
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed apart. Inspected unit and work area. The customer had purchased the bake element from Jenner themselves and I installed both the bake and broil element. The customer was made aware that the vake element would not be guaranteed under the warranty due to the part being purchased outside of our service. The customer agreed to the repair. Ran the unit through diagnostic testing and found both were operational and working as designed. We ran the unit up to 350?F bake and the unit ran as designed getting to an average temperature of 354?F.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
Arrived on site for a refrigerator that has an LED out in the freezer section. Inspected unit and work area. Confirmed the customers complaint and replace the LED module in the freezer. The unit began to illuminate and work as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLRU1778ES5
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the thermostat and plugging it back in. The unit began to cool and operate as designed. Advise the customer to keep an eye on their temperatures in a call back if any other issues persist. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US0A
Near Temple, TX 76501
Jonathan M
Job Details: 05/24/2022
"Arrived on site for a dishwasher that was throwing sparks when the door was opened and now will not power on. Inspected unit and work area. Confirmed the customers complaint and found that the hard wiring for this dishwasher was cut extremely short. The hard wire from the wall does not even come close to making it to the terminal block. The previous installation done was having the black and white wires on the harness side going all the way back to the hardwire on the backside of the unit. The spark that was caused is due to the neutral wire being stuck in between the springs and with the opening and closing of the door, the wire got mangled and shorted onto the spring. Spoke to PR and was advised that this is an installation issue and cannot be corrected until the hardwiring is fixed or a plug is put in place of the hardwiring due to the wiring nuts and wires needing to be placed in the terminal block area. The customer will need an electrician to fix his electrical supply issue. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer module and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the hub and tested the unit. The unit began to agitate and spin as designed. Ran the unit through a quick normal wash cycle and found the unit filled and began to agitate. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X15DS02
Near Johnson City, TX 78636
Brandon
Job Details: 05/24/2022
"Arrived onsite for customer complaint of unit beeping, found unit unplugged at time of service, plugged unit in, components tested good.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Belton, TX 76513
Jonathan M
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the wiring harness, terminal block, and power cord. We are still in the unit and tested the unit in a normal high heat cycle. The unit began to work and operate as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GFD28GSLFSS
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
Arrived on site for previously diagnosed parts.
We serviced a
MAYTAG FREEZER
Model MFX2571XEM0
Near Cedar Park, TX 78613
Justin
Job Details: 05/24/2022
Arrived on site for a refrigerator that when moving the unit the power would turn off and with the gaskets not sealing correctly. Upon arrival the customer stated that when they moved the unit it would power down. They found that the power cord was very finicky and had to be inserted perfectly to power on. They tried a different outlet and found the same issue. I checked temps and found the FC at 9?F and the RC at 37?F. Upon further inspection I found the FC gasket ripped and allowing warm air in. This was creating frost throughout the compartment. I then gained access to the back of the unit and found as soon as the power cord moved the unit powered down. I checked voltage at the wall and found it good with no fluctuation. The customer accepted. I installed the new gasket and reshaped it with my heat gun. I also thawed all frost and ice on the FC rails and around the door. I found the FC overpacked and the door was difficult to close. I advised the customer on reducing this in order to prevent future issues. I verified the door now sealed properly and advised the customer on keeping the door closed for 4 hours to let it harden. I collected the balance in full on CC. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Pflugerville, TX 78660
Wesley
Job Details: 05/24/2022
Arrived onsite for unit not heating. Found bad magnetron. Removed microwave and installed new magnetron. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/24/2022
Arrived on site for washer making a screeching noise. Upon arrival confirm complaint out further inspection found no errors in Diagnostics but I did find a lot of oil leaking from the gearcase auntie the Belton spots assembly as well as finding the washplate Hood rusted and seized on to the gearcase also. After getting authorization to replace the splotch belt gearcase and washplate and then reassembled and tested unit and found no signs of leaking or loud noises. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78729
Justin
Job Details: 05/24/2022
I arrived on site for a refrigerator getting condensation on the FC door gasket. Upon further inspection I found the top of the FC gasket full of water droplets. I checked temps and found the FC at 9?F and the RC at 38?F. I put my flashlight into the freezer and verified there were no hot air gaps around the gasket. I then inspected the mullion and found it room temp indicating it functions properly. I then found the liner at the bottom of the FC bowing and separating from the chassis. I also found frost and ice build up around the FC door where the separation of the liner was. This was allowing the unit to not cool properly and the condensation to appear. I called techline and spoke to Austin and received SR# 7733724080. Austin recommended using silicone to seal the gap. I used truck stock silicone 482338 to seal it. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26ZRGDA
Near Austin, TX 78745
Tyler L
Job Details: 05/24/2022
"Arrived on site for complaints of no cool in the RC. Found RC temperature at 45, and FC at 5 degrees. Customer stated that its been working properly for the last day after she plugged it back in. Found good frost pattern, and all fan running. If cooling issues continue we will need the defrost timer. Filter to be dropped off.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 05/24/2022
"Arrived on site for complaints of temperature issues. Customer stated that oven has been working well, but a home inspection was done and they were told the oven was off by a few degrees. Set bake to 350 and monitored temperature. Once temperature settled and desired temperature was met, found that it was actually reading 8-10 degrees lower. Adjusted temperature to +10 degrees. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/24/2022
"Arrived on site to test unit for intermittently making ice. Found ice chute gasket popped off preventing ice compartment from reaching proper temp. Also found ice maker not responding to diagnostics. Replaced ice maker and reinstalled gasket. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78729
Justin
Job Details: 05/24/2022
Arrived on site for a refrigerator not dispensing water. I tested the unit and could hear the valve hum but not dispense. I removed the filter and found the same issue. Upon further inspection I found the water reservoir empty. I gained access to the water line and removed it and found no water coming out of the line. I informed the customer on my findings. The unit itself is working as designed. Call complete.
We serviced a
GE COOKTOP
Model JGP979SEF1SS
Near Round Rock, TX 78665
Wesley
Job Details: 05/24/2022
Arrived onsite for front left burner not operating. Found valve seized. Advised customer that valve parts were no longer available for this unit and repair was not tenable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Rock, TX 78665
Wesley
Job Details: 05/24/2022
Arrived onsite and found unit operating with failed icemaker. Replaced icemaker to repair. All checks good. Advised customer on repair.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/24/2022
Arrived on site to install previously diagnosed front left input switch. Upon arrival installed required part then reassembled and tested cooktop and found all burners functioning as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/24/2022
"Arrived on site for dishwasher leaking. Upon arrival confirmed issue and took photo of partial water damage behind dishwasher. After further inspection I found cause of leak was the drain line attachment bridges both side of drain line was loosely connected and causing water to leak under unit. Was able to readjust and tighten down the clamp. Found leaking completely stoped with no other failures found during retesting, call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Hutto, TX 78634
Jonathan S
Job Details: 05/24/2022
Arrived on site for microwave display not working. Inspected unit and work area. Found display missing lights and not showing full numbers. Gained access to control and checked connection to display board. Found failed display control. Removed failed display and installed new. Assembled unit and tested operation. Found unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the mullion failure, I removed and replaced the mullion and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR COOKTOP
Model JED8230ADS
Near Round Rock, TX 78681
Wesley
Job Details: 05/24/2022
Arrived onsite and repaired cooktop by replacing all 4 switches to update function. Meticulously inspected each switch wiring transfer to ensure proper installation. Double checked work. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Leander, TX 78641
Kimo
Job Details: 05/24/2022
"Arrived onsite for ice maker not producing. Upon inspection I found E2 cod stored = Motor lost position.Ice maker did not find home during harvest and exceeded maximum attempts. Check for obstructions in icemaker. If none found, verify operation of ice maker.I performed the above. And replaced the ice maker and tested unit and found unit operating as designed. Job complete no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78702
Matthew
Job Details: 05/24/2022
"Unit#1427. Gate code#5027. Arrived onsite for dryer not tumbling. Upon arrival tested unit. Found unit would start and heat, but not tumble. Disassembled unit for inspection. Found motor shaft failed causing pulley and belt to fail. Replaced parts and tested. Unit is now functioning properly. Job complete"
We serviced a
GE WASHER
Model PFWS4600L0WW
Near Austin, TX 78702
Matthew
Job Details: 05/24/2022
"Arrived onsite to replace previously diagnosed parts. Before replacing valve, checked water pressure from supply. Has good pressure. Replaced water valve assembly. Tested unit and unit is functioning properly. no leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78705
Matthew
Job Details: 05/24/2022
Arrived onsite for washer with error code. Upon arrival put unit in diagnostics and found stored error code for long drain and some standing water in tub. Ran test and found drain taking longer than normal to complete. Accessed components and found debris in filter housing causing drain restriction. Removed debris and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Austin, TX 78703
Matthew
Job Details: 05/24/2022
"Arrived onsite for washer combo not functioning. Upon arrival inspected unit. Found washer non responsive. Upon inspection found timer not responsive. Was not able to test valves. Also found that dryer was not functioning.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Joe Z
Job Details: 05/24/2022
Arrived onsite for Washing machine sounds like it is running even with lid up. No lights on and in off position . Leaking a lot. Had to unplug unit to make it stop making running sound. Upon arrival the breaker to unit was on off position. Returned power to unit and test unit on diagnostics. There were no saved error codes. Ran an auto test and all components function as designed. Ran a Normal cycle and everything operated as designed. Could not duplicate any of the complaint issues. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near Manor, TX 78653
Joe Z
Job Details: 05/24/2022
"Arrived onsite for MAKING A LOUD NOISE. IT'S GETITING LOUDER AND LOUDER. Upon arrival tested unit and got a slight vibration sound from exhaust pipe. Disassembled the unit and found lots of lint build up on blower wheel. Inspected belt, supports, and pulley bracket, all were good. Cleaned blower wheel. Test unit. All sound are now normal with no vibrating sound. Recommend to customer to purchase dryer vent brush to help break up lint and allow it to blow easier through the blower an out of the exhaust pipe. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Austin, TX 78738
Kevin
Job Details: 05/24/2022
"Arrived on site and adjusted flame height per customer wishes. No further repairs required at this time, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78738
Kevin
Job Details: 05/24/2022
"Arrived on site and inspected dryer and found user interface is not working. Replaced it and dryer will not run but airflow meter is showing restricted. Inspected vent hose and found it is full of water. Explained it to homeowner that went to the exterior is either completely blocked and this is how much moisture has been accumulating from drying clothes or water is entering the vent and filling it from some other source. Left vent hose removed dryer cannot be used until venting is corrected, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near Bee Cave, TX 78738
Kevin
Job Details: 05/24/2022
"Arrived on site and replaced control board diagnosis on previous visit. After replacement icemaker will now progress on a normal cycle, took one video. Requested the customer allow 48 hours for ice to be made up. Collected remaining balance, job complete"
We serviced a
KENMORE DRYER
Model 110.6800201
Near Austin, TX 78748
Kevin
Job Details: 05/24/2022
"Arrived on site and adjusted latch and catch until door will not pop open with clothing inside, job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78748
Kevin
Job Details: 05/24/2022
"Arrived on site and replaced heating element per service pointer, ran a diagnostic cycle after replacement to confirm dishwasher is not leaking, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near New Braunfels, TX 78132
Andrey
Job Details: 05/24/2022
"Arrived on site to replace previously diagnosed leaking tub, replaced tub, tested unit, unit is now running as designed, no leaks detected job complete"