Couldn't be more pleased.
Charles - Kingsland, TX
On time, professional, answered all my questions and some I didn't know to ask. 1st rate!
Pit crew fast!
Topher - Georgetown, TX
Excellent experience. A very professional duo showed up following their confirmation phone call. Protective booties and a friendly smile. After a few diagnostic questions, they quickly identified the problem and resolved it. Very, very fast. Very, very satisfied.
The tech was very good and it was a pleasure to have him in my home.
Eulene - Smithville, TX
Annette - Austin, TX
Robert was great, he waited for me to arrive and was finished with the job within an hour.
Beatrice - Converse, TX
Great Service, Always On Time
Elgin - Georgetown, TX
Servicemen are friendly and professional
Veronica - San Antonio, TX
Great service. Gentleman went above and beyond to make sure all my appliances were working as needed.
Wonderful technician. I will always request her.
Thompson - Georgetown, TX
Loved the timeframe, always on time and so courteous
Gloria - Pflugerville, TX
Joseph Cordell with Appliance Express, Did a great job, profession, informative, knowledgeable about our whirlpool dryer and other products. Kind to my pets! If my dog likes you, your good in my book. But he also really seems to enjoy his work and Appliance Express. He was timely, friendly and of course our dryer is working great! Thanks Joseph! We will keep you in mind in the future and recommend you! Take care!
Matheny - New Braunfels, TX
Connor made short work of that problem. Awesome!
Bob - New Braunfels, TX
Very knowledgeable. Good attitude. THX!
Teresa - New Braunfels, TX
Diego was awesome.
Very efficient and helpful!
Feliksa - Austin, TX
Jan - Round Rock, TX
Steve was great! He called to let me know he was on his way and his eta. He was polite, professional, focused. He showed me what the issues were and how he fixed them, He also educated me on some of the inner workings of my appliance. I wanted some pictures for legal purposes and he was happy to take them for me. My only complaint was with the front office. I was asked to confirm the appointment multiple times with different technologies. How many confirmations do you really need?
Great service. Diego was very knowledgeable and kept us in the loop during his visit.
Julian - Canyon Lake, TX
Lendell - Austin, TX
Excellent service. Techs explained what they were doing every step of the way. Actually gave advice on helping to maintain optimum operation in the future.
Ms - Austin, TX
Lee - Austin, TX
Appreciated respect for my time. They called to let me know my tech would be here soon. Brandon called me when he was actually on his way and was on time. Diagnosed problem quickly and explained pricing for repair. After considering everything including age of the appliance I opted to buy a new one. Very pleased with service! Would definely call them should need arise, and would recommend them and Brandon in particular.
Great fast service!
Hernandez - New Braunfels, TX
The tech Daniel was great he found out what the problem was right away and had it fixed in 5 minuets and I was back in business with my dryer. Thanks a lot great service!
On time, friendly, quick.
Tom - Lakeway, TX
Mary “Efficient and courteous setvice”
Mapel - Liberty Hill, TX
Needed my Samsjng washer repaired after it failed Sunday evening. Emailed Appliance Express, and got a quick response and an appointment for first thing Monday morning. Tommy and their new Samsung technician Justin were courteous and efficient, diagnsosed the problem,ordered the part and returned today to fix it. A great experience from start to finish. Highly recommend!
Robert - Austin, TX
Joseph was personable and knowledgeable. He found and fixed the issue within 2-3 minutes of starting. Excellent work.
Michael - San Antonio, TX
Diego was knowledgeable, friendly and professional. We talked a little over the phone about the problems I was having and I felt as though he knew what the problem was before we walked through the door. After further inspection he explained to me the issues and problems that he could see and showed me how he would fix them. He also adjusted my refrigerator because it was shaking and making an annoying sound. Diego was completely professional and I would highly recommend him to friends and family.
Hu - Leander, TX
Fast response and consistent communication.
Need quickly, came quickly
Joshua - Georgetown, TX
Excellent service repair experience.
Randy - Georgetown, TX
Jerry was obviously a trainer of some kind. Very thorough, detailed, and took his time to ensure i understood what the the root cause of the issue, and each solution/fix. I will request Jerry for future repairs!
Great service, very knowledgeable about his job!
Carrmon - Marble Falls, TX
Amazingly quick, knowledgeable, cleaned the space, friendly, fixed the problem😊
Leslie - Austin, TX
Excellent and informative technician. Superb service!
Lori - Elgin, TX
Nathan was able to diagnose the problem and will now wait to see how American Home Shield will proceed with the repair
Moss - Georgetown, TX
Service technician was prompt, courteous and professional. Would definitely use again.
S - Austin, TX
very knowledgable and willing to answer and explain my questions.
Page - Lakeway, TX
Edward - Spring Branch, TX
Maynard - Spring Branch, TX
Pouran - Austin, TX
Always thorough and great service
Amanda Dudley - Leander, TX
I submitted a repair request over the weekend not expecting a response until Monday morning. Tony responded right away, confirming my repair request and scheduling for that Monday afternoon. Because Tony confirmed the repairs needed, Chase was prepared with the appropriate parts to make the repair that same day! I have used Appliance Express for both personal and business. As a Realtor it is great to have Appliance Express on my referral list as a reliable vendor.
Quick and quality service!
Lopez - Schertz, TX
Very friendly and knowledgeable technician, would definitely recommend this individual and company.
Jose - San Antonio, TX
Saji - Round Rock, TX
Jonathan clearly and patiently answered all my questions. Though my issue was with the water dispenser, he also noticed that the door level height was not level and fixed that as well. Overall provided great customer experience.
washer machine repair
Belcher - San Antonio, TX
item under warranty, repairman ordered parts and completed work in a timely manner.
Mrs White - Lakeway, TX
Luis Morales was pleasant, efficient and explained the work that was done. Completely satisfied.
Chistine - San Antonio, TX
Diego was awesome. Positive attitude — despite having a blow out tire on his way here... he fixed it and was in/out of here very quickly. Thank you and he deserves kudos!!!!
Mr - Round Rock, TX
Very good professional job
Excellent customer service
Mrs M - Austin, TX
Luis Morales diagnosed the issues with our Whirlpool refrigerator and came back to install parts, all under warranty by Whirlpool. We were impressed with his technical knowledge and excellent customer service, and would definitely request him when we need service in the future.
Plappert - Austin, TX
Lou was awesome, prompt and professional
Broken Ice maker
Eric - Hutto, TX
It took multiple service call to figure out the real issue but they were able to resolve it. Nathaniel the service technician was polite, courteous and very professional
Hoyt - New Braunfels, TX
Carrie - Leander, TX
Thomas was friendly and informative. Great experience.
Cydney - New Braunfels, TX
I had my refrigerator repaired and was very pleased with the professionalism displayed by the technician. Two separate trips were required due to the unavailability of parts
Great Service. Professional, friendly, knowledgeable!
Michael - New Braunfels, TX
Prompt and Helpful
Catherine - Round Rock, TX
Nathan did a wonderful job assessing, helping me work with Whirlpool Corporate, and completed the repair quickly.
Repair of Whirlpool Washing machine
Tyler - Georgetown, TX
Tonya - Hutto, TX
14608 Iveans Way
Johnson - Austin, TX
David - Hutto, TX
Gonna be referring Nathan out to everyone we know his service was awesome! Please give him a raise.
Chuck - Lakeway, TX
Urtado - Austin, TX
Job well done. Very professional. Thank you.
Eric - Austin, TX
The repairman was very knowledgeable and fixed the appliance on the first visit.
Matthew - New Braunfels, TX
Courteous & professional!
Steve - Liberty Hill, TX
Courteous & professional!
Steve - Georgetown, TX
Sharon - Georgetown, TX
The staff is extremely friendly and the service tech was very knowledgeable. It was warranty work so not sure how the pricing costs are.
Mike - Buchanan Dam, TX
extremely knowledgeable and super friendly.
Don - Burnet, TX
Miguel - San Antonio, TX
Jenny - Elgin, TX
Great service, very neat & professional serviceman.
Amanda - Hutto, TX
DH - Spicewood, TX
Especially informative service call
Patrice - Georgetown, TX
While the result of the service call was that our appliance was not failing, Gerry used the extra time to help us get better wear and use out of both the appliance we called about (gas oven/stove) and our dishwasher. Great explanations.
Terech - Leander, TX
Great Customer Service
Tabitha - Austin, TX
Joe was a pleasure to work with today. He was cordial and friendly. I would recommend his services to others I know.
Hart - Cedar Park, TX
Fast friendly service. Very professional. Much appreciated.
Art - Austin, TX
Joseph was professional, knowledgeable, and best of all, great to talk to! (Very personable and funny guy). It was a pleasure!
Ricky - San Antonio, TX
Technician showed up when he said. Called first. Checked to see if part was under warranty. Appreciate him doing that to save me money.
Sullivan - Leander, TX
Lou ran diagnostics on my new washing machine. He made two trips to my home because the plumbing wasn't working properly to run a test. He also provided extra tips on good and bad laundry habits to keep my washer running efficiently. I Highly Recommend Appliance Express!
Sheldon - Taylor, TX
Warranty work on relatively (less than a year old) new KitchenAid fridge. All work performed expertly, timely and courteously. Thanks very much.
Excellent customer service - professional 100%
Kocian - Seguin, TX
We have had this company come to our home twice in the last 2 years. Both times they have been professional, explained the problem and made the repairs in a timely and efficient manner. Both Diego and Daniel possess excellent customer service skills. Wonderful Job and thank you so much for keeping our machine up and running so efficiently.
John - Manor, TX
Mr Gregg - Round Rock, TX
Johnathan was a fantastic person to work with and I would highly recommend services to anyone I know.
Great service...under warranty
Adoni - Austin, TX
Lou was prompt. Got things taken care. Referred me to vendors who could help me address areas he could not address.
Marcel - Taylor, TX
Excellent service, friendly and professional technician.
James - Austin, TX
Scott provided excellent service and was friendly and professional from the start until the end of his visit. I felt confident in the evaluation and service he provided.
Bennie - Pflugerville, TX
My tech was timely, professional and courteous; even gave me pointers and education on other appliances.
Peek - Leander, TX
Great Service, positive attitude, soft spoken
Arora - Leander, TX
I think Lou is a great person, technician. He is soft spoken, knows what's he is doing.
Great service, very knowledgeable!
Hope - Kyle, TX
Fast and efficient service
Jim - Austin, TX
Great scheduling, notification and delivery system. Only one experience but first impression is they are reliable.
Ms Beverly - Georgetown, TX
Jonathan was prompt, extremely courteous and thorough. Explained what he was doing, and preventative options. Wonderful experience!
Great service, everything back to work!
Travis - Austin, TX
Robert is a great technician.
Rahul - Austin, TX
Getting to know new fridge
John - Georgetown, TX
The problem was operator malfunction—was diagnosed and explained in a manner that both of us understood.
Firdous - Hutto, TX
Miller - Spring Branch, TX
Daniel was an excellent tech. Not only knew his job...also great personality
Great Service on my Dishwasher
Libby - Georgetown, TX
Appliance Express made an appointment within two days to come diagnose the problem with my dishwasher. They arrived well within the time frame they gave me the day before. With in a very short period of their arrival, they had diagnosed and fixed my issue. The technicians who came were very professional. I will definitely use this company again for any appliance repair I might need.
Struhsaker - Leander, TX
All the technicians that came out to fix my dishwasher were very friendly and did a great job fixing it. Great experience.
Hard to fathom
Marianne Naufel - Briarcliff, TX
Your office and Paul-hard to fathom how great this service is - and no I am not overstating. This is a company that operates from a true service perspective-you get the feeling they really value what they do and who the help.
Guzman - Leander, TX
Excellent service and sexy repairman!
Elisabeth - Bastrop, TX
Very professional and the work was done quickly
Great, Professional, Timely Service
Sarah - Austin, TX
Robert showed up early on a rainy Tuesday and happily fixed a noted hardware (and software) issue with a Whirlpool range and stovetop involving the cooling system. He diagnosed the problem quickly, fixed it, and had things back in order and online within two hours of arrival. He was friendly, talkative, and capable throughout. Highly recommend giving the guy a promotion--never let him leave your company.
Excellent Service!! Great customer service
Elizabeth - Austin, TX
Very good experience. Technician very knowledgable
Allyson - Blanco, TX
Mr joe vasquez - Round Rock, TX
Jonathan was helpful and informative.
Fast and Friendly
Erdmann - Shavano Park, TX
Serviceman was in and out. Didn't try to upsell me or spend longer than needed which was appreciated.
great service, nice guys!
Nicolas - Georgetown, TX
Chris - Austin, TX
Once on site Leo was courteous and efficient. Quickly solving issue and explaining the cause. Could not have done better:-) The only issue was the delay in getting a service call. 5 days from call to Lowe’s to on site was an inconvenience.
Tessema - Austin, TX
Joel - Georgetown, TX
Fast and Friendly
Wonderful service, Knowledgable Technician!
Christina - Holland, TX
Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!
Wright - Leander, TX
On time (even a little early), very knowledgeable, fixed it right the first time!
Vaughn - Austin, TX
Lou was very helpful in resolving this issue, he was familiar with the problem we have been having with our oven, he completed the work in a timely manner and I would use his service again, I'm very happy with Appliance Express.
Suzy - Burnet, TX
Jerry fixed our problem quickly and gave us several tips about our other appliances.
Matt - Austin, TX
Great experience - Company communicated very well and Paul was extremely professional as well as personable. I will use this company again in the future and have already recommended them to others.
David - Horseshoe Bay, TX
Timothy - Austin, TX
Leo did a great job for me. Showed up earlier than expected and solve my issue with no problems.
Whirlpool Icemaker Repair
Kathy - Austin, TX
New icemaker installed but sill not working. Perhaps an inlet valve issue? I wish repairman had done some trouble shooting before instantly installing new icemaker. I now have to call Whirlpool back and request more service.
timely professional attention to requirements
Jim - Kingsland, TX
Best appliance experience ever
Isabel - Austin, TX
Mary - Austin, TX
Thanks Scott. Perfect service. Can always count on AE to fix our problems.
Excellent service!! A+++
Friemel - New Braunfels, TX
We were notified 30 min before Daniel arrived. He was very professional and explained each error code to us, and then fixed the problem. Highly recommend!!
Cardenas - San Antonio, TX
Great service very professional and pleasant
Mrs Pam - Bee Cave, TX
Luis was an excellent service technician. Prompt, informative and knowledgable.
Gwendolyn - Austin, TX
Paul is wonderful. He has been out to help us several times and is always prompt courteous professional and kind! He is so knowledgeable!!
Christina - Taylor, TX
Tim - Kyle, TX
Martha - Austin, TX
Christopher - Round Rock, TX
He was polite and easy to understand. Got the job done and was on time.
Great All Around
Steve - Pflugerville, TX
I have been receiving service from Appliance Express for 5 years. I have a lot of rental property and Appliance Express has been to half of them. They have quick appointment times and Great service. I rate them at the Best
Very good service
Mrs - Austin, TX
Bumpas - Round Rock, TX
Mr. Jared was great; the price was not.
Kevin - Austin, TX
Mr. Jared was very professional and efficient. I simply cannot understand how an oven that has only been in use for nine-ish months could possibly have a bad part that would end up so costly. This is a Whirlpool issue--not yours.
Very Professional service
Don - Round Rock, TX
Nathaniel was very thorough diagnosing an intermittent problem and helping to solve it. I was very happy with the willingness to listen and figure out the most likely cause.
Brenda - Lago Vista, TX
Jerry was very helpful, quick work was done and I wasn’t confronted with a decision, just came out to the solution.
Wesley - Hutto, TX
Rnetta - New Braunfels, TX
Knott - San Antonio, TX
Great experience! Daniel was on time, diagnosed the issue quickly and was on his way in less than an hour.
Nigel - Schertz, TX
The service representative that came to repair our dishwasher provided me with information that will allow our washer to last a long time.
Laura - Elgin, TX
On time great service explained everything happening
Fast and Reliable!
Andrea - Austin, TX
Quick, Professional Service
Derosier - Hewitt, TX
Mike did a wonderful job fixing the problem with our oven. He quickly diagnosed and repaired the issue, while being friendly and informative. I appreciate the great communication via text and emails about appointment and arriving times.
Joe - Woodway, TX
Mike was very courteous and knowledgeable and took time to explain every thing to us.
Gill - Hewitt, TX
Mike was very respectful and polite. He asked before just setting his work bag on my counter tops. He introduced himself to me before entering into my house. He was very knowledgeable about what he was doing.
Service was great
George - Hewitt, TX
Check out of dishwasher
Andrew - Georgetown, TX
Friendly and honest service. I would recommend to anyone
Charlene - Seguin, TX
Every technician that Appliance Express has sent out to our house has been very knowledgeable and courteous.
Charles - Marble Falls, TX
Very good to work with. Got the job done.
Cummings - San Antonio, TX
Words cannot adequately express how impressed I’ve been with this company. So professional, respectful, and thorough! Daniel was so kind. He even offered to vacuum behind our fridge when he pulled it out! I’ve got their number on speed dial for sure! Wish we could use them for all home repairs!
Christilles - San Antonio, TX
Daniel was great. However, we would have liked if the company would have sent him out initially to see the problem. The wrong part was ordered. Therefore, we had to wait an additional few days for the repair.
Excellent service and Robert was very professional and fixed the problem quick. Good Job!!!
Jesus - Spring Branch, TX
Experiance was very satisfactory, Robert call when he was in his way and was prompt with the time given. Excellent service.
Matt - Round Rock, TX
Lou, my service tech was awesome!!!!!
Quick and easy repair
Lania - Austin, TX
Joseph was delightful and super helpful. He went above and beyond on his service by offering several small tips on how to use my appliances better.
Michael - Briggs, TX
I have used AE several times and the service has been excellent.
William - Round Rock, TX
Serviceman, helped identify the issue with my dryer. Unfortunately, the issue stemmed from the wall vent being blocked. He made the recommendation to hire a wall vent cleaner and gave me the going rates for the said service. I got the issue rectified the next day.
Dale - Pflugerville, TX
Another great service call
Charles - Kingsland, TX
Tommy is professional, a good communicator and knowledgeable about the products.
Firdous - Hutto, TX
Spinks - Austin, TX
He fixed my microwave in no Time! Very pleased .
Great service, polite person
Neelima - Bee Cave, TX
quick and easy
Slade - Dripping Springs, TX
service tech quickly diagnosed the problem and fixed it. need a more precise window though - surely we can do better than a cable company! 😉
Angela - Kyle, TX
Tech arrived when he said he would. He answered my questions, and explained to me, why the parts had gone out. He was very polite, too.
Angela - Kyle, TX
Technician was well trained, efficient and answered my questions. He was very polite too.
Most knowledge and thoroughness
Ira - Georgetown, TX
Jerry is the most knowledgeable service person I have ever experienced. He conducted a thorough examination with numerous adjustments of the fridge providing explanations while doing so. Wonderful consumer experience, left me with confidence repairs were successful and request to contact him is any problems persist. Superb!!!!!!
Abraham - Taylor, TX
Very Polite and Professional
Laurie - Round Rock, TX
Nathan was very professional, prompt, polite and thorough. Michael who came a few weeks ago to discover the problem was also very professional.
Dennis - Wimberley, TX
My range oven broke. I called Whirlpool and was referred to Appliance Express. My first encounter with this company. A class act from the start. Everyone I talked to oozed a professional attitude, knew what the issue could be and was. and then they fixed it. Both field reps who visited my home to apply the remedy were efficient, knowledgeable and, importantly, really nice guys. I would recommend this company without hesitation. This was an Extended Warranty reward.
Great, fast service
Mindi - Austin, TX
Sam - Austin, TX
found the hard to find issue.
Lindo - Austin, TX
Technician was on time, polite, knowledgeable and quickly fixed the problem on the spot. Perfect service.
Great Service, Quick Response
ThorntonFlats - Austin, TX
Great customer service throughout the entire process. We were kept in the loop of when to expect the Service Tech. Once on-site, Robert, our Service Tech, assessed the issue, had the parts he needed, and was able to fix the issue very quickly and efficiently.
John - Georgetown, TX
Ron - Round Rock, TX
Wesley was very nice hopefully he can return this Saturday to complete the job.
Response from Appliance Express:
Hi Mr. Burrell, thank you for the feedback. It looks like our office set up a Saturday appointment with you this morning. Glad we were able to work that out. We try to reach out to all of our customers that submit less than five star reviews to see where we might need to improve. I'm sorry we couldn't knock this out for you on the first trip. We do all we can to gather data on calls and pre-order anything we may need. It looks like we missed the mark on this one, I apologize. Aside from this job requiring two trips, is there anything else we could have done to better serve you? Thank you for your time. We look forward to taking care of this for you on Saturday.
Mccall - Leander, TX
Barak - Leander, TX
Great service with very knowledgeable Technicians.
Boak - Georgetown, TX
Great service with two pleasant tech. Both very knowledgeable and knew what they were doing.
Quick, promo service
Kenneth - Niederwald, TX
Great service !
Cyril - Kingsland, TX
We were pleased with the good service !
Response from Appliance Express:
Hi Cyril. Thank you for submitting your review, we appreciate your business! We try to touch base with any reviews that weren't five starts to see where we can improve. Where could we have been better for you on this repair? Thanks!
Deedee - Round Rock, TX
Johnson - Cedar Park, TX
Sharon - Buda, TX
Charles - Marble Falls, TX
Great service, very friendly and helpful
Fred - Austin, TX
Great Service Quick and efficient
Jose - Hutto, TX
Nathaniel was great, we replaced the door of my dishwasher, it took him no longer than 15 mins since he knock at the door.
Blake - Cottonwood Shores, TX
Brittanie - Killeen, TX
Pulte - Leander, TX
Lou had great communication and was very descriptive in his details.
Lisa - Round Rock, TX
Rita - Round Rock, TX
Nathan was very professional, on time, fixed my machine the same day, left no mess. Very neat! Would def. use again. Thank you.
Pilar - Pflugerville, TX
Nathan is a wonderful guy who is knowledgeable and professional. He solved the problem I had and efficiently repaired to perfection. I will recommend him for future jobs and tell my friends to contact you so he can have the best experience.
Wesley - Hutto, TX
Paul - Round Rock, TX
Stein - San Antonio, TX
Best service call EVER!
Rachel - Hutto, TX
Nathaniel was very thorough and answered all my questions, he gave me great tips for my appliance.
Fast and knowledgeable service
Kemper - Kempner, TX
Technician arrived at scheduled time. He had an idea of what the problem was before he checked inside. He had brought the correct replacement part with him and installed it quickly. The process of getting my refigerator fixed was easy and painless - thanks.
Claudia - Manchaca, TX
Robert knew right away the solution to our problem and had the part. Enjoyed visiting with Robert while he repaired our issue. Very happy with the service! 🙂
Michelle - Dripping Springs, TX
Brandon called ahead, was exactly on time, fixed the dishwasher in 30 minutes with a new part, and wrote out a service record for my files. He was professionally attired, neat, and courteous. Can you please clone him?!
Great Customer Service
Arthur - Pflugerville, TX
Becky - Austin, TX
Amazing customer Service
Renata - Leander, TX
Gerry is very professional and know what he is doing. Amazing customer service!!!!
Leigh - Austin, TX
Leonardo called in advance of my time slot and showed up right when he said he would. He was very friendly and professional. It was very easy to schedule an appointment online and Appliance Express did a good job confirming and communicating about my appointment. I'm giving one star on price because the repair literally took 10 minutes and I was charged $160 for labor.
People that care!
Pamela - Canyon Lake, TX
From start to finish great customer experience! Treat u like a human not a number or “ we hate our job & are doing u a big favor”! On time, great attitudes all around, knowledgable & got it right the first time!
Jean - New Braunfels, TX
Great service and everything was explained very well.
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 "Arrived on site for unit not freezing. Defrost timer advancing unit not powering on,jump started thermostat u it powered on checked frost pattern good diagnosed unit will need temperature control return date set for 3/12; ordrng 1 241537103 (CONTROL)"
OVEN WHIRLPOOL WGG745S0FS02 "arrived on site to inspect oven temps and bubbled console. Upon further inspection, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 degrees. My reading at Preheat was 452 degrees. My next five readings were 316, 364, 325, 363, 329 for an average of 340 degrees. I calibrated the unit +10 degrees. I removed and replaced the console and membrane due to both being badly warped/bubbled. I tested the cooktop and all flames were at correct height. No gas leaks detected during service, job completed."
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for customer complaint of pound noise during use, found broken fan blade, ordering fan blade. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE) and 1 W11099714 (wheel-blwr)"
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for customer complaint of noise issue, found washer was in between tubs. I removed washer, unit tested good."
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for customer complaint of unit not draining, found faulty drain pump, after replacing pump, unit tested good. Collected payment on check.
RANGE WHIRLPOOL WGG745S0FS02 "arrived on site to install previously diagnosed and ordered parts. I removed the console and removed and replaced the console membrane and the main control due to both being melted. I tested the unit and it operated as designed. No gas leaks detected during service, job completed."
OVEN FRIGIDAIRE FGMO205KFB "Arrived on site for customer complaint of light not working in microwave and bake not working in oven, found bad light bulb and bad bake element; ordrng 1 318254906 (element bake 3400w) and 1 5304500304 (lamp assembly w/ s) and 1 CNOTE (OFFICE TO RESCHEDULE )"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. I found that the right side door would not always close on its own. I found the refrigerator slightly leaning forward. Raised front feet to leave unit and tested. Door now closing properly. Job complete
DRYER WHIRLPOOL WED75HEFW1 Arrived onsite for customer complaint of dryer not heating. Found dryer was stacked. Removed front door and checked continuity. Found element shorted. Removed and replaced element and cutoff. Reassembled. Tested unit. Dryer know heats as intended. Dryer vent and lint trap was clean of lint at time of service.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and noisy unit, found EVAP frosted, causing no air flow and noise, cleared all ice and reaped EVAP cover with therm is correct position. No leaks on site"
ICE MACHINE KENMORE 106.895931 Arrived on site for unit not making ice. Found that the water distributor tube is cracked and spraying water out into the floor of the unit plus the reservoir runs dry empty quickly and cannot produce ice. Water connections are currently all dry; ordrng 1 W10863947 (tube)
REFRIGERATOR FRIGIDAIRE FPHC2399PF5 "Arrived on site for customer complaint of unit freezing in fresh food section, found faulty control. I replaced control, unit tested good."
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site for no ice. Diagnosed ice melting and freezing in chute,removed bin,tested ice door found ice door not sealing correctly to chute. Installed new ice door assembly,checked door operation good sealing correctly left bin out to defrost,advised customer to clean ice bin out every 2 weeks"
OVEN KITCHENAID KEBS208DSS11 Arrived onsite to replace the previous diagnosed parts. I replaced the main control and tested the oven. The unit is working as designed.
REFRIGERATOR MAYTAG MRT711SMFB00 "Arrived on site. Checked for door issues. Found both doors damaged and were supposed to be ordered per customer. Will need to order freezer door as well. Also found water line defective creating odor in ice cubes. Instructed customer they will need to get with Lowe’s to see if they can get a new waterline to resolve issue with odor and taste of ice. Will need freezer door, icemaker, refrigerator door and name plate to repair unit. Office to reschedule; ordrng 1 LW10648577 (dor-fip) and 1 W10612925 (nameplate) and 1 W10715708 (icemaker)"
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for complaints no heat. Received error codes f4e4 for line voltage incorrect. Upon inspection found outlet has failed, power is incorrect from source. Recommend electrician to correct power before dryer is used again."
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and tested operation. Customer concern with exhaust motor turns on by itself and stove not being used as well as the damper making noise and vent not pulling smoke out while cooking. Instructed customer on damper and that it is normal to make noise when opening and closing. Instructed customer on air volume that the unit moves when exhaling and that when cooking on the front burners the vent will not pull steam or smoke to it. Tested fan and found to be good. Due to display lighting up spd2 when the fam would come on randomly the unit will need new control and control panel to correct this issue; ordrng 1 W11175576 (CONTROL PANEL)
WASHER WHIRLPOOL WTW8500BW0 "Arrived onsite for customer complaint of top load washer making loud grinding noises when spinning. Hand spun the inner basket and found bearings grinding. Removed and replaced bearings with new kit. Reassembled and tested. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for noisy unit, found EVAP fan loud due to bad bearing, replaced motor and tested good, no leaks on site"
ICE MACHINE WHIRLPOOL GI1500PHX6 "Arrived onsite for customer complaint of ice machine leaking water after repair. Upon inspection, found drain hose was not properly install in drain hole on floor. Secured hose and properly installed hose. Tested unit. Unit now drains into drain channel on floor as intended. No other issues found. All water connections were dry at time of service."
WASHER MAYTAG MVWB865GW0 Arrived to inspect washer not working. I ran diagnostics on the unit and got an F7E0 LOSS OF POWER code. The customer confirmed there was a power outage recently. I recalibrate and service tested the unit and unit tested as designed. Unit now allows customer to make the desired selections without error.
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. Check for tripped breaker issues. Found breaker tripping not allowing power to microwave. Disconnected microwave and still found breaker tripping. Instructed customer they will need to have electrician to resolve issue and call us back if needed. Job complete
WASHER WHIRLPOOL WTW4816FW2 "Took one picture of Street location, arrived on site for complaints of washer only working on hot water cycle. Ran diagnostics and received no error codes. Found cold water pressure low. Removed hoses and confirmed low pressure. Instructed customer to contact builder to correct water at source. No leaks detected at time of service."
REFRIGERATOR WHIRLPOOL WSF26C2EXW01 "Arrived on site for refrigerator leaking water when dispensing water. Performed diagnostics and gained access to inlet valve. Found tubing cracked at inlet valve going to water dispenser. Inspected all other tubing. Found tubing needs to be replaced to complete repair. Removed tubing and installed new. Corrected RC door leveling. Tested unit for leaks. All tested good, no water leaks present. Paid in full on credit."
DISHWASHER WHIRLPOOL KDFE104HPS0 Arrived on site to replace pump mtr and tub. Replaced both ran diagnostics all operation functioning properly.
MICROWAVE WHIRLPOOL WOC54EC0AS05 Arrived on site for oven not heating to proper temperature. Performed temperature test on standard bake mode at 350°. Measured first 3 cycles. Found average temperature at 360°. Calibrated unit -10°. Spoke with customer on user care guide. All tested good.
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for customer complaint of noise issue, found washer was in between tubs. I removed washer, unit tested good."
REFRIGERATOR KENMORE 106.556064 Arrived on site for “not producing ice” complaint. Inspected unit and found emitter faulty. Quoted customer for parts and labor. Customer declines repair. Service fee applied.
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on job for complaints of no power. Found fuse open and switches damaged. Replaced fuse , switches and interlock. After replacement of parts test operation."
WASHER MAYTAG MVWB765FW0 Arrived on job for complaints of not running rinse cycle. Found the water level low. Replaced control.
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived on site. Check for door issues. found primary switch sticking allowing open and door close to occur. Will need interlock and primary switch to repair unit. Office to reschedule; ordrng 1 8206419 (interlock) and 1 W10727360 (microswitch)
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and found scratch and dent on fresh food door and unit not level and doors not aligned. Leveled unit and aligned doors. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and replaced control board diagnosed by previous tech. After replacement spoke with techline 7724303248 recommended raising temp slightly in fresh food section. If this does not correct issue a new baffle/damper will be required. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived onsite to install new fan scroll,control and thermistor to SxS Dual evaporator refrigerator. Removed all parts and installed new replacements. Defrosted RC evaporator. Reassembled. Good air flow coming from new fan scroll. No other issues found. All water connections were dry at time of service."
WASHER MAYTAG MVWX655DW0 "Arrived on site to replace gearcase, actuator, and cam. After replacement found tub And washplate to be wallowed out. Will need tub, hub and washplate to complete.; ordrng 1 CNOTE (NEED AUTHO ) and 1 W10512161 (tub asm) and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)"
MICROWAVE WHIRLPOOL WMH73521CS5 arrived on site to insect microwave light not working. I found that the venthood light is not operating and when removed I found that it had burnt out. I am ordering the light bulb and office to schedule return service to be service the same day as the range on call 214275. ; ordrng 1 8206232A (lamp 40 watt)
MICROWAVE WHIRLPOOL WMH31017FS0 arrived on site to test unit for unit giving F8e5 error. Could not find error on service matters Called tech support and found erro had to do with thermistor. Replaced the thermistor test unit a d unit test good File#7724339275
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived to install previously ordered parts. After installing all parts the inner door was still leaking. Office to order inner door assembly. CBAB. RET3/12/19; ordrng 1 W10860142 (INNER DOOR ASSEMBLY )
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and found dishwasher not draining properly, found drain pump is disconnected and no high drain loop in drain hose, after correcting all functions have returned to dishwasher. No water leaks detected at time of service, job complete"
RANGE KITCHENAID KSGB900ESS2 "Arrived on site for customer complaint of user interface light button not working, found user interface panel to be faulty, ordering panel and bezel knobs. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10814133 (bezel-knob)"
BUILT-IN M/W JENN-AIR JMC8130DDS "Arrived on site. After further diagnosis found monitor switch to be bad not allowing unit to kick on. Replace switch and tested, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR AMANA ASI2175GRS00 Arrived on site for ice build up per tenant unit stops cooling ran diagnostics all test passed called tech support per tech support faulty evaporator thermistor installed new thermistor powered unit on unit working as designed.; used 1 WPW10385183 (THERMISTOR) from stock
DRYER WHIRLPOOL WED75HEFW1 Arrived on job to replace drum. After replacement test operation.
ICE MACHINE WHIRLPOOL GI1500PHX6 Arrived to inspect ice maker not making ice. Confirmed the complaint and powered the unit on. Unit filled and drained. Unit made ice slab. Ice slab never got cut on grid. I removed and replaced grid and unit started the entire process of making healthy ice. Customer told to wait 12/24 hours for healthy ice production.JOB COMPLETE.
REFRIGERATOR KITCHENAID KRFC300ESS01 "arrived on site to inspect refrigerator ice maker not working. Using my jumper wire, I tested the ice maker from ports T and H and the ice maker harvested as designed, but it did not dispense water. I tested ohms to the valve and found it open.Customer paid in full and I removed and replaced the valve and tested. Unit operated as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site to replace the front tub, rear tub and the basket due to metal shavings. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site complaints of frequent starting and stoppage. Found error code e1f1 for ACU issue. Replaced control board, ran test cycle, all operation functioning properly."
WASHER AMANA NTW4516FW2 "Arrived on site for “does not finish rinse cycle” complaint. Inspected unit and found faulty door latch. Removed and replaced door latch. Also, instructed customer to raise drain line to above tub, to avoid siphoning. Need wye for inlet, since no hot water is being used. No leaks detected, at time of service."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for the unit will not drain. Tested the unit and found the unit will drain. Checked under the sink and found the drain line does not have a gravity loop and the water is siphoning back into the unit. readjusted the drain loop under the sink and tested the unit. Unit works properly and all water connections were dry at the time of service.
OVEN AMANA AER6303MFS1 Arrived on job for complaints of no heat. Found relay on control not working. Replaced control and test.
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "arrived on site to inspect refrigerator freezing foods in RC section. Upon arrival, I found that the unit was badly misaligned. The RC door was approximately one inch off from the FC door. I leveled the unit and raised the right RC door by the adjustment pin. I found frost built up on the damper housing and when I tested the damper, I found that the damper door is broken and staying in the open position allowing too much cold air to go into the RC section and freezing foods Customer paid in full and I am ordering the damper and 7/16 hex nut for the adjustment pin and scheduled return service for 03/12/19. No water leaks observed during service.; ordrng 1 W10572852 (diffuser) and 1 WPY703856 (nut)"
WASHER MAYTAG MVWB855DC3 Arrived on site and tested operation. I found the lid lock working intermittently. Inspected lock and connector. I found that the connector has not seated properly into control causing intermittent operation. Secured connector and tested operation of lock. Lock cycle properly and recognizes if lid is closed or open. Job complete
WASHER WHIRLPOOL WTW4800XQ2 Arrived on site. Checked for vibration issues. Found suspensions completely bad allowing unit to get off balance. Found pre screen suspensions wrong part but right label. Will need to order correct suspensions to repair unit. Rescheduled for 3/12/19; ordrng 1 W10780048 (SHOCKS )
DRYER WHIRLPOOL WED7590FW1 "Arrived on site and replaced door switch diagnosed by previous tech, after replacement dryer is now operating properly. No lint build up at time of service job complete"
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site for no ice condition. Found icemaker compartment at 35 degrees. Found fan motor running at slow speed. Replaced icemaker fan motor. All water connections were fine Salems50@ yahoo.com
RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite to install new glass assembly to freestanding range from my prior visit’s diagnosis. Removed an replaced outer glass assembly. Reassembled. No other issues found.
WASHER WHIRLPOOL WTW8040DW4 "Arrived onsite for customer complaint of top load washer not filling or draining. Ran diagnostics and found error code F9E1 (Long Drain). Removed and replaced drain pump assembly. Reassembled and calibrated unit. Unit now fills,drain as intended. All water connections were dry at time of service."
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to replace the previous tech ordered parts due to the error code F6E8. Replace the fuse 20 amp and tested the unit. As soon as you press start it pops the fuse. Replaced the fuse again and the same thing happen. Did find a roach and roach infestation on and near the control boards.Called Whirlpool Sr#7724325992 Andy And advise not to replace any more parts due to the infestation. Office will need to contact the customer.; ordrng 1 CNOTE (ROACH INFESTATION )
OVEN MAYTAG MGT8820DS05 Arrived on site for no heat in the lower oven. Tested unit and found lower oven had a failed burner igniter for the big burner. Replaced and unit now heats properly.
WASHER MAYTAG MVWX700XW1 "Arrived on site for washer not agitating or spinning. Per diagnostics mode and checked fault codes. Found faulty code F0-E2 over suds and F7-E1 speed sensor fault. Checked basket to see if it would spin freely. Gained access to control and measured speed sensor at 2.5 k ohms. Gained access to actuator and found mechanically failed/ spring clip broken. Removed failed actuator and installed new. Performed calibration test. Ran manual test mode. All tested good, no water leaks present.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site. Check for no operation issues. Found loose connection at terminal. Repositioned connector and reconnected, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and to install new door and hinge. After removing door I found the hinge ordered to be incorrect. Installed new door and found the door is still sitting too high. Unit will need the lower hinge replaced as it is holding the door up too high; ordrng 1 W10876191 (cam-door) and 1 W11293374 (HINGE)
DRYER WHIRLPOOL WED92HEFC0 "Arrived on site and replaced control, fuse , and cut off and all functions have returned to dryer. Reminded customer that vent to the exterior needs to be cleaned. If fuse fails again due to air flow customer will be responsible for repair. Job complete"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site. Checked for panel issues. Found dent on panel installation. Replaced panel and cycled, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR AMANA AFI2539ERM01 "Arrived onsite for the refrigerator not dispensing ice. I found the auger working but sounds like it’s getting in a bind. I found the ice container frozen in place. I explained to the customer that they probably have either a defective ice maker or fill valve. I went over defrost instructions with ms and had the waiver signed. I’m quoting both parts even though it probably only needs one and explained to the customer I would adjust the quote after a could finish troubleshooting. Ordering WPW10312696 VALVE-INLT, & W10882923 ICEMAKER. RS for Tue 3/12. ; ordrng 1 W10882923 (ICEMAKER) and 1 WPW10312696 (VALVE-INLT)"
MICROWAVE KITCHENAID KMBP100ESS01 Arrived on site and tested operation. Customer closing door too gently and switches are not activated. Instructed customer that due to the height of the installation that they will need to push the door closed to ensure the interlocks engage. Unit working as designed. Job complete
REFRIGERATOR WHIRLPOOL WRT108FZDM02 "Arrived on site to replace doors and name plate. Replaced tested operation,all operation functioning properly."
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to diagnose a refrigerator that is making unusual noise. Found handle loose on unit and unit not fully leveled causing shifting of panels and rattling during use. Re-leveled the unit and tighten handle assembly’s. All is working properly at this time and no further repairs are needed. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and found right mount has broken free of cabinet surround and dropped down into filter board. Mount will need to be replaced and filter board and all heating components will be needed to correct microwave. ; ordrng 1 W10422269 (filter) and 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11122643 (W11122643) and 1 W11256462 (DIODE)
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and found dishwasher not draining properly, found drain pump is disconnected and check valve is stuck, after correcting all functions have returned to dishwasher. No water leaks detected at time of service, job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replaced panel and pads. Replaced all parts test unit and unit test good no leaks present and door not falling. Job complete.
WASHER MAYTAG MVWX655DW1 Arrived to install previously ordered part. Installed the motor and unit still wouldn’t work as designed. I called Techline and spoke with Chris SR 7724333449 he had me check the J12 connector and it was determined the actuator was faulty. Unit will need an actuator. I used the actuator from job 215155 and the hub from job 215197. P#-W10528947 was used on job 215197 (FROM job #215242) and P# W10913953 was used on job 215197 (FROM job #215155) .
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site for no cool unit, removed EVAP cover and found fan not running, pressed ottoman on control and fan turned on, not sure if jammed or not. Also found line in EVAP pinched causing restriction, unit will need SS repair to complete will use EVAP fan on return visit, ; ordrng 1 CNOTE (3HR WINDOW) and 1 CNOTE (OFFICE RS ) and 1 TJ90SF8404 (VALVE) and 1 W10836706 (evaporator) and 1 W11092625 (COMP) and 1 WPW10143759 (drier-uv)"
WASHER MAYTAG MHW3505FW1 Arrived to inspect washer with F5E3 error. I removed and replaced the LATCH. Tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to replace valve. Replaced valve test unit and unit test good no leaks present at this time.
WASHER WHIRLPOOL WTW8800YW0 Arrived on site and installed new bearing and suspension. Tested operation and found unit working properly and no water leaks. Instructed customer to allow unit to sit for 24 hours before use so that the sealant for the tub bearing can cure
RANGE WHIRLPOOL WFE550S0HZ Arrived on job to replace sensor and control from previous diagnostics. After replacement test operation.
COOKTOP WHIRLPOOL WCC31430AW02 Arrived on site for the unit left front burner will not turn on. Found the left front element has a short on the burner. Replace the left front burner element and tested the unit. Unit works properly and job complete.
OVEN WHIRLPOOL WOD77EC0HS00 "arrived on site to inspect wall oven not heating. Upon further inspection, I placed the unit in diagnostics and it showed no error codes or history of error codes. I turned the unit on Bake at 350 degrees Standard Preheat and the unit did not heat. I could hear the fan turn on but no heat. Went into diagnostics again and reset the factory settings to turn off WiFi and tested again. The unit began to operate and heated as designed. Job completed. Customer not available to sign receipt."
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Arrived back on site for repeat symptoms. Found I had mis diagnosed def timer on prior visit. Found unit actually has a sealed system restriction. Spoke with DW on part and minor labor refund and deduction. No leaks ons site
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site for customer complaint of unit not spinning, found faulty gearcase, I replaced gearcase, unit tested good."
OVEN WHIRLPOOL WOD93EC0AE00 Arrived on site for the unit timer is not working properly and the customer also advise that the unit is not heating up properly and the food is coming out raw. Instructed customer how to use the timer and also calibrated the unit to 10° more due to not heating properly. Tested the unit and the unit is working properly.
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site for damaged snack pan found clips broken on front of pan housing. Part shipped was damaged in box ordering another pan; ordrng 1 WPW10542033 (SNACK PAN)
REFRIGERATOR WHIRLPOOL WRS586FLDB0 Arrived on job for complaints of no cooling. Found inverter not working. After replacement test operation. No leaks detected at time of service.
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer door not closing properly. I adjusted the strike to fit properly in the latch. Door now opens and closes with less effort by customer.Customer was satisfied.JOB COMPLETE.
REFRIGERATOR FRIGIDAIRE FCGM181RQBA "Arrived on site to replace thermostat, after replacing unit tested good.
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washer that is squealing in spin. Tested unit and found gear case making abnormal noises. Replaced gear case and Cam assembly. Tested unit and found slight improvement but it is still making abnormal noise. Motor will need to be replaced to complete repairs. Return date is set for 3/7/19.; ordrng 1 W10832724 (drive motor)
WASHER WHIRLPOOL WTW8040DW4 "F0e4 speed limited by water temperature. Found the water temperature water lines switched. Corrected lines, ran test cycle, all operation functioning properly."
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site range oven smoking on 1st time use and burner continues to click. Performed diagnostics and tested top burners, found center burner cap not sitting correctly on burner cap. Corrected burner head and cap.Tested bake mode and broil mode. Spoke with customer on first time usage of oven and smoke. All tested good."
WASHER MAYTAG MVWC425BW1 "Arrived on site to replace gear case, Cam, and actuator for washing machine. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for no ice. Installed new icemaker powered unit on icemaker ran through a cycle and filled with water
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site to replace the drain tube due to clogging. Replace the drain tube and tested the unit. Unit works properly. All water connections were driving at the time of service. One year warranty on part and labor only.
WASHER WHIRLPOOL WFW95HEXL2 Arrived on site unit is getting the error code f9e1. Remove the front panel and gain access to the drain pump. Found items blocking the drain pump. Remove the items and test of the units. Unit works properly and all water connections are drawing at the time of service.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for panel not working correctly and door falling. Found broken pad will order new pads WP8268961 x2. Reschedule for wednesday. ; ordrng 2 WP8268961 (PADS )s
WASHER MAYTAG MVWX655DW1 "Arrived onsite for customer complaint of loud noises coming from top load washer. Found gearcase grinding and washplate tines stripper.Gearcase has been SCODE from Whirlpool. Removed and replaced gearcase and installed new replacement. Installed new washplate. Reassembled and tested unit. Found motor will not spin basket. Unit will also need new motor W11026785. Motor is covered under manufacturer 10 year warranty. R/S for Thursday 3/7. ; ordrng 1 W11026785 (motor-drve)"
DRYER MAYTAG MEDB835DC4 "Arrived on site for customer complaint of check lint screen light being on, I instructed customer to open and close door before they start the cycle to clear the lint screen light"
REFRIGERATOR GE GSH25JSDDSS Arrived on site for the unit will not dispense water or make ice. Tested the unit and found the water filter is not inserted all the way in. Secure the water filter and tested the unit. Unit works properly and all water connections were dry at the time of service.
RANGE MAYTAG MGT8775XS01 Arrived onsite for customer complaint of freestanding gas range leaking gas on cooktop portion. Used leak detector and found all burners check ok with no indication of leakage.No gas leaks found at time of service.
DISHWASHER KITCHENAID KUDS30FXSS5 Arrived on site to test unit for unit turning it self off. Test unit and found bad boars and bad console. Found we had wrong model will need new console and new board. Customer decline estimate job complete
REFRIGERATOR MAYTAG MZF34X18FW02 Arrived on site for freezer not freezing. Found evaporator incased in ice diagnosed unit not defrosting ran diagnostics heater powered on and started defrosting. Manually defrosted evaporator replaced defrost thermistor
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher door rubbing. Upon further inspection, I found that the unit was not level and was causing the door to rub on the right upper corner. I leveled the unit and tested and it is operating as designed. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH31017HB1 Arrived on job for complaints of fan turn on by self. Check all connections and no error found.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and found left rail stop missing and right rail stop loose. Installed new stops and tested. Unit working properly. Job complete
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for the unit is freezing up food in the fresh food section. Tested the unit and found a damper control is extremely noisy and will intermittently not close. Replace the control damper and tested unit. Unit works properly and all water connections were drawing at the time of service.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no cool. Lights on u it not powering on and cooling. Unable to power unit on or off from ui,unplugged unit form power source powered unit back on compressor and fans powered on,ui working as designed. Diagnosed faulty main control,installed new main control powered unit on ran diagnostics all test passed,compressor and fans running good frost pattern forming on evaporator"
DISHWASHER KITCHENAID KUDS30FXBL Arrived to inspect dishwasher with broken adjuster. Removed and replaced the adjuster kit.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the water dispenser paddle and tested. The unit operated as designed. No water leaks observed during service, job completed."
RANGE JENN-AIR JGS1450DS0 "Arrived on site for “door not shutting correctly” complaint. Inspected unit and found door hinges sprung. Unit not holding temps, as well. Returning with console, control and sensor. Sensor is out of range. Return for repairs on 03/13.; ordrng 1 W10833885 (sensor)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for unit with no ice, ran diag was unable to get ice maker to harvest, replaced ice maker and was able to harvest but not fill, found fill tube frozen, due to faulty door,unit will need new left SS door to complete, advised customer of door process, no leaks on site ; ordrng 1 CNOTE (OFFICE RS) and 1 LW11026425 (LEFT DOOR SS )"
DISHWASHER KITCHENAID KDTM354DSS5 "arrived on site to inspect dishwasher dispenser. Upon further inspection, I found that the dispenser door had broke off. I removed and replaced the dispenser and tested the unit. The unit operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR GE GTE18LGHDRBB Arrived on site and installed new housing. Tested for proper fit. Unit tests good. Job complete
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived onsite to install new LED and power supply board to 5 door refrigerator from my prior visit’s diagnosis. Removed back panel and removed both boards. Installed new replacements. Reassembled and tested. Unit works as intended. All LED light work as well. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRV976FDEM00 "Arrived on site for no cool. Removed evaporator cover found oil on evaporator weld joint. Diagnosed refrigerant leak at weld joint.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of ice maker not working, found faulty ice maker, could not find home position. I replaced ice maker, unit tested good."
REFRIGERATOR WHIRLPOOL WRB119WFBW00 "Arrived on site ,replaced freezer door . All checked good . No water leaks detected at time of service . Job complete"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to replace UI diagnosed by previous tech, refrigerator has been defrosted per previous tech and could not verify frost buildup on fresh food evaporator. Inspected thermistor and found it to be in the correct location, if issue happens again a new thermistor will be needed and techline will need to be contacted. No water leaks detected at time of service, job complete."
RANGE WHIRLPOOL WFG550S0HB0 Arrived on site to test unit for RF burner not turning on. Test unit and found broken ignitor not sparring up. Replaced burner head test unit and burner igniting right away job complete. No leaks present at this time.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on site for loud noise and no water. Tested dispenser found pinched water line in compressor compartment repaired water line tested dispenser water dispensing correctly. Found water leaking from fill tube causing ice build up near fan motor adjusted fill tube to prevent water leaking out of fill cup
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for no water from dispenser. Tested dispenser very weak water flow,removed unit found kink in water line in compressor compartment repaired water line reassembled unit ran dispenser good water flow checked tubing no leaks unit working as designed."
WASHER WHIRLPOOL WTW6400SW1 "Arrived on site and placed into diagnostic,attempted to fill, failed gave over load error code. Called techline and recommended inspected basket to see if it floats. Found basket and washplate seized, customer not interested in repair will buy new unit."
REFRIGERATOR WHIRLPOOL KSSS48QJX00 Arrived on site for stuck filter removed water filter sold filter cap installed cap to new filter customer provided installed water filter tested water dispenser unit working as designed no leaks cap
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on job for complaints of not working. Found loose connection at Control. No leaks detected at time of service
OVEN KITCHENAID KDRS483VSS02 Arrived on site and customer stated unit is now on celsius and not Fahrenheit. Switched back to Fahrenheit and tested. Unit working properly. Job complete
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 "Arrived on site to replace the compressor, UV dryer, and the access fitting Due to the unit not freezing or cooling properly. Replaced all parts and added 5 ounces of refrigerant. No refrigerant leak present. Tested the unit and the unit is working properly. Advise customer to wait 24 hours for the unit to start freezing and cooling."
WASHER MAYTAG MHW6000AG0 Arrived onsite for the washer leaking from the front of the door. I found the bellow misshaped and leaking from the bottom of the door. I replaced the bellow and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
DISHWASHER KITCHENAID KDTE234GWH0 Arrived on site for the unit is not draining. Remove the drain pump and found a piece of glass stuck on the drain pump. Remove the glass and tested the unit. Unit works properly and all water connections were dry at the time of service.
OVEN GE JGB860SEJ6SS Arrived on job for complaints of no heat in lower oven. Found igniter broken.; ordrng 1 WB13X24925 (igniter glowbar)
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to diagnose a microwave with a light that will not turn off. Found the relay in main control board welded shut causing light not to change. Replaced control board and tested unit. Found all is functioning properly at this time.
MICROWAVE GE PT970SM4SS "Arrived on site for microwave combo unit, microwave not heating. Inspected unit and found microwave cavity damaged and cover hanging off. Tested unit, found no heat. Tested voltage to transformer and found out of range. Check at primary switch and found out of range. Called tech support Chuck (confirmation # 1233261074). Went over voltage readings and checked all door switches. He stated unit need to replace main harness. Found part is not available. Spoke with customer on failure.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for water leaking. Checked fresh food and freezer compartment to signs of water leaking. Removed compressor cover found dried water residue under suction line,added water to drain pan no leaks adjusted tubing to sit above drain pan incase condensation build up on suction line it can drip into pan"
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived on site. Check for overflowing icemaker issues. Found flapper for icemaker arm broken not allowing it to since correctly. customer has two year warranty verified with CW. Replaced ice maker with flapper attachment. All functions tested OK. no leaks present. Job complete
REFRIGERATOR JENN-AIR JFC2089BEM01 "Arrived on site for freezing in fresh food. Diagnosed air leaking in around damper tested damper making odd noise,replaced defective damper control,added sealer around damper housing to prevent cold air from entering fresh food with damper door closed"
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for door issues. Found unit missing filter cap and ice room gaskets. Unable to remove panel ui with no damage to ui panel. Will need to order ui panel,gaskets, air ducts and cap to complete repair; ordrng 2 W10799315 (AIR DUCT)s and 1 W10813884 (CAP) and 2 W10828417 (GASKET)s and 2 W10834283 (RETAINER)s and 1 W11262313 (PANEL UI)"
DISHWASHER WHIRLPOOL KDTE104ESS3 "Arrived on site and replaced sump and motor , as well as wheel on front right of lower rack unit . Ran diagnostics all checked normal .No water leaks detected at time of service . Job complete ."
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived onsite for the microwave/oven to replace the previous diagnosed parts. I replaced the filter, the oven AM, the microwave AM, and the console. I pulled the door latch and tested the switches and found the latch good. I checked the microwave light bulb and the oven light bulbs and found all good. I powered the unit up to test it and nothing turned on. I tested the chassis to ground and still had 120VAC. Need to contact techline. Ordering c-notes.; ordrng 1 C-NOTES (NEED CS TO CALL PR ABOUT THIS CALL TOMORROW.)"
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the FC door. I ran test 44 & 45. The unit worked as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for the refrigerator with a no ice condition. I found the ice maker turned off when I arrived. I ran test 120 and the ice maker passed. I ran test 97 and the unit filled with water. I ran test 59 and found the ice box fan working as designed. I ran test 14 and the thermistor showed the correct temp. I explained to me that at this time the unit is working as designed
FREEZER KITCHENAID KFIS29BBMS00 Arrived on site for no cool found unit not freezing correctly diagnosed leak in system. Unit will need fresh food evaporator and compressor repair covered u dear project code s71233. Appt set for friday 3/8; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10276644 (COMPRESSOR) and 1 W10917531 (EVAPORATOR ) and 1 WPW10143759 (DRIER)
FREEZER KITCHENAID KFIS29BBMS00 "Arrived on site for no cool diagnosed leak in fresh food evaporator. Replaced fresh food evaporator,compressor and installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Repair covered under project code S71233; ordrng 1 CNOTE (S71233 2X LABOR)"
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site for customer complaint of unit not producing ice, found unit had sealed system leak, quoted customer for sealed system repair, they will buy a new unit.
DISHWASHER KITCHENAID KDTM404ESS3 "arrived on site to inspect dishwasher leaking. I found that the water line connection gasket was badly damaged and torn and was causing the water leak as it was not creating a seal between the connection and the inlet valve. I removed and replace the gasket with a hose gasket from my van. Also found that the lower rack would slide out once the door was open. I removed the wheels in the back on the unit and raised them lowering the back of the unit and the leveled the unit at the leveling feet in the front. Tested the unit and it operated as designed. No water leaks observed at the end service, job completed."
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not locking . Found latch not engaging . Replaced latch . Tested unit all checked good . No water leaks detected at time of service . Job complete .
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Arrived on site , replaced harness . Ran diagnostics all checked good . No water leaks detected at time of service . Job complete ."
MICROWAVE JENN-AIR JMC2430DS01 Arrived on site found lamp holder does not include bulb and will need to reorder. ; ordrng 1 W10886919 (lmp-basles)
WASHER WHIRLPOOL WTW4616FW2 Arrived to inspect washer tripping the main breaker. The electrician was on site and verified the washer was connected on an arch fault outlet. I plugged the washer in on another outlet and tested the washer. The washer tested as designed.JOB COMPLETE
DISHWASHER IKEA IUD8555DX2 Arrived on site to test unit for unit leaking. Test unit and found unit not draining making warmer come from front of door due to unit over filling. Found food stuck in drain motor making motor not turn. Removed drain motor to remove food test unit and unit draining correctly no leaks present at this time job complete.
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a dryer that is not heating. Tested all components of heating system and found them good. Replace timer and found no change in the unit. Checked voltage at wall disconnected from dryer and found 120 V through first leg and 15 V through second leg indicating electrical issue at home. Homeowner will need electrician to correct failure.
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite to removed and replace RF door from prior tech’s diagnosis. Removed an replaced door. Reassembled. Tested. Unit now dispenses water and ice. No other issues found. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 "Arrived onsite for the refrigerator with both compartments not cooling correctly. I found all the sealed system components working. I found ice build up on the FC evaporator cover over the thermistor. I found ice build up on the capillary tube where it enters the evaporator. I suspect either a leak or a restriction causing the issue. Ordering c-notes, WPW10317013 EVAPORATOR, W10233960 COMPRESSOR SERVICE KIT, WPW10143759 DRIER-UV, & TJ90SF8404 ACCESS FITTING.; ordrng 1 C-NOTES (ORDERING SS TECH, PARTS AUTHORIZATION, 2 HOUR JOB, OFFICE TO SCHEDULE THE RETURN VISIT.) and 1 TJ90SF8404ACCESSFITTING (ACCESS FITTING) and 1 W10233960 (COMPRESSOR SERVICE KIT) and 1 WPW10143759 (DRIER-UV) and 1 WPW10317013 (EVAPORATOR)"
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site for lights strobing . Found fresh food light board going bad . Replaced light and unit is no longer strobing . No water leaks detected at time of service . Job complete .
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found bad for that raider fan motor causing no airflow through RC. Replace top raider fan motor and fan abnormal ice accumulation. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
WASHER MAYTAG MVWB850YW1 "Arrived on site for washer making noise and not spinning out clothes properly .found unit will need RTS sensor and waterlog . No water leaks detected at time of service . Job complete."
OVEN JENN-AIR JJW2827DS03 Arrived onsite for the oven with a damaged door. I found the lower oven door with a dent on the lower left side. I replaced the outer door. Call complete.
DRYER WHIRLPOOL WED9200SQ0 "Arrived on site for unit with no heat, found element shorted , replaced ele and tested good.
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived on site for customer complaint of noise from compressor and scratches on right side refrigerator door. Found compressor was noisy and needs replacing, ordering door, compressor, drier, and valve. File number 7724298317; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HR JOB) and 1 Tj90sf8404 (VALVE) and 1 W10177049 (sub 10143759) and 1 W11100924 (COMPRESSOR )"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to replace the air diffuser and to apply permagum to make sure there’s no air leak from the freezer. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for customer complaint of dishwasher stopping during the cycle and flashing lights. Found 2-1 error code in diagnostic mode, stuck keypad. Replaced console, unit tested good."
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA "Arrived on site for handle and door issues. Found handle loose,removed handle tightened set screw behind handle, reinstalled handle. Found mullion not entering housing,adjusted mullion tested door operation unit working as designed."
TRASH COMPACTOR KITCHENAID WM65T "Arrived on site for customer complaint of unit running no stop and customer had to kill power. Found gear was broken, I replaced gear, unit tested good.
DRYER GE GFDR480EFWW1 Open part box to find grill is broken. Will have office re-order and inspect before rescheduling.; ordrng 1 INSPECTPARTBEFORERESCHEDULINGPLEASE and 1 WE18X10021 (grill assembly)
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived onsite for tenant complaint of dishwasher not cleaning dishes. Ran diagnostics and found error code F7E1 (Heater Error). Cleared error codes and ran manual test cycle. Poured water on heater. Water was sizzling. Advised tenant to cycle hot water at sink before running cycle. No other issues found. All water connections were dry at time of service.
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site. Replaced both hoses for drain. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
WASHER MAYTAG MVWX655DW1 SR-7724341206 arrived on site inspected washer. Found gearcase leaking oil. Washing machine is defective out of the box. Customer will discuss with retailer about an exchange called techline to report findings. If repair is needed please send KB per customer request.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "arrived on site to inspect refrigerator ice maker. Customer advised the unit has not made ice in approximately 2 weeks and then this morning, it made ice. I tested the ice maker using my jumper wire and jumping T&H and nothing happened. I tested the switches and both were good. I replaced the ice maker and tested it and nothing happened. I am ordering the ice maker harness, both switches and another ice maker and will return with the prescreened valve. Office to schedule return service. No water leaks observed during service.; ordrng 2 W10847849 (SWITCH)s and 1 W10884720 (harns-wire) and 1 WPW10300024 (icemaker)"
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on job to replace door. After replacement test operation.
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site to diagnose an oven that has a lower liner that is chipping. Found unit fully functional and damage to be only cosmetic. Damage the whiners occurred to heat wear, And due to large surface area being shipped using enamel pen is not possible. No repairs can be done at this time and damage is purely cosmetic."
DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site to replace outer door panel. Open new door panel to find it was dented. Will re-order. PSP part. Office to reschedule.; ordrng 1 W11178669 (OUTER DOOR PANEL)