We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS0
Near Austin, TX 78734
Luis
Job Details: 11/09/2022
"Arrived on site. Found damaged door gaskets,no water dispensing,found valve shut off,turned on water source checked tubing no leaks,tested dispenser working. Will order gaskets,on return visit will replace gaskets,deli bracket and lid customer has provided. ordrng 2 W10830046 (Gaskets)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near Austin, TX 78752
David S
Job Details: 11/09/2022
"Arrived on site for whirlpool fridge water dispenser sputtering. I tested the dispenser and found the valve sputtering. I gained access to the valve and found the fill tube line cracked and leaking, I found the valve not opening properly when water is called for; ordrng 1 W10823511 (Tube)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Austin, TX 78739
Kevin
Job Details: 11/09/2022
"Arrived on site and inspected cooktop and found right rear burner continues to spark after ignited. Disassembled cooktop and replaced switch harness and this did not correct issue. A new spark module will be needed to complete repair.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Lou
Job Details: 11/09/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit making a noise as if the fan was hitting ice. I tested temps in the FC=36 degrees and RC=46 degrees on settings of 0/37. I removed the FC door and the top drawer and found the evaporator engulfed in ice/frost (photo). I provided a disclaimer from management regarding this unit/model and advised that I could repair the previous parts that were replaced, but did not want to move forward with any rut her repairs due to potential failures and once the parts are installed, they could not be removed and returned.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS2
Near Austin, TX 78730
Vincent
Job Details: 11/09/2022
"Arrived on site for ice machine, inspected unit in work area. Customers complain not making ice. Inspected unit and found corrosion on the connectors for the recirculating pump. Im ordering the recirculating pump, harness and drain cap ; ordrng 1 W11023835 (Cap) and 1 2313702 (Pump assembly) and 1 WPW10340992 (Harness)"
We serviced a
FRIGIDAIRE FREEZER
Model FFU2124DW6
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2022
"Arrived on site to inspect upright freezer with ice built up inside. Upon further inspection, I found a large amount of ice built up on the shelves and found that the door gasket is not sealing in the lower right corner of the door. I attempted to correct the gasket using my heat gun, but it failed. I am ordering the door gasket ; ordrng 1 5304507199 (Gasket)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details: 11/09/2022
Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Found negative pressures on Arrival. Confirmed no leaks and unit had refrigerant. Pulled vacuum then recharged system with 5.5oz. Equalized psi was 50/50. Repowered unit and found psi lvls on both sides immediately drop to negatives but would equalize back to 50 when turned off. Removed drier and found black gunk/oil in system indicating compressor had a burn out into entire sealed system. Will need office to reschedule for another 4hr sealed system repair once availability of parts is known. ; ordrng 1 W10218037 (Evap) and 1 W10129494 (Condenser) and 1 W10536005 (Compressor) and 1 W10206473 (Sealed system solenoid) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve) and 1 W10913906 (Needs 4hr rescheduled repair)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78733
Scott
Job Details: 11/09/2022
"Arrived on site for unit not powering up . Checked and getting power at terminal block , to control, to UI. Ui is not powering up . Ordering UI . Call to set return ; ordrng 1 W11131367 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78731
David S
Job Details: 11/09/2022
"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found f2e1 stuck key error in fault codes. I tried to put the unit into diagnostics and found the high temp wash not responding. I ran a diagnostics cycle and found the unit filling with water, and the wash motor activating. I inspected the spray arms and found over half of the jets blocked, not allowing proper spray pattern. I am ordering the control, console, and both spray arms to complete the repair. The office will reschedule when we have eta on parts.; ordrng 1 W10837249 (Lower spray arm) and 1 WPW10498900 (Upper spray arm) and 1 W11305296 (Control) and 1 W11192369 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Round Rock, TX 78665
Vincent
Job Details: 11/09/2022
"Arrived on site for dryer, inspected unit in work area. Customers complaint was drum not tumbling. Remove the top of the dryer and found belt broken. Im ordering the belt ; ordrng 1 341241 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bastrop, TX 78602
Joe Z
Job Details: 11/09/2022
Arrived onsite for loud squealing during spin cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran a components test and got a squeak for just a second when the spin went from slow to high speed spin. Notice basket is wobbling a little more than usual. Ran a drain and spin cycle with laundry and unit is squeaking the entire time. Need to replace gearcase. Ordering gearcase and suspension.; ordrng 1 W11400156 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08N
Near Temple, TX 76502
Jonathan M
Job Details: 11/09/2022
Arrived on site for a refrigerator that has a dented door and a dented dispenser area on the freezer door. Inspected unit and work area. Did confirm the dent on the right hand door and replace the door and nameplate. Found the dents in the dispenser area on the dispenser covers them selves. Ordering the dispenser covers ; ordrng 1 W11311799 (Left dispenser cover) and 1 W11311800 (Right dispenser cover)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM01
Near Austin, TX 78704
Wesley
Job Details: 11/09/2022
Arrive onsite and found door would disengage the left switch from operating vibration. Customer is going to reach out to JennAir to discuss options. Ordering the inner door and hinges to repair ; ordrng 1 W11600214 (Inner door) and 2 W11256757 (Door hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78748
Scott
Job Details: 11/09/2022
"Arrived on site for cubes getting stuck in cute and the falling out . Also getting frost building about auger motor . Ordering chute , gasket ,ice door . No water leaks detected at time of service. Call to set return ; ordrng 1 Permagum and 1 W10293212 (Chute) and 1 W10291905 (Gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to install the door gasket due to the unit leaking; however, I arrived with the incorrect part. I am ordering the door gasket (W11483553) . No water leaks observed during service.; ordrng 1 W11483553 (Door gasket)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Kevin
Job Details: 11/09/2022
"Arrived on site and inspected range and found bake cycle will not start, found igniter is firing but not lighting gas. Adjusted igniter and it will now ignite gas with panels removed but as soon as range is reassembled it is not igniting again. Will bring back a new igniter and burner tube. ; ordrng 1 W11524031 (Ignitor) and 1 WP9758078 (Burner tube) and 2 3196385 (Screw)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Georgetown, TX 78633
David Z
Job Details: 11/09/2022
"Arrived on site to diagnose washer that had a locked lid and no power. On arrival tested outlet and verified good voltage and polarity. Traced power to control and verified 120 present at control. LED on control was out and UI was not powering on, indicating failed control. Ordering new control to resolve, drain pump should also be replaced due to issues causing shorts to control. ordrng 1 W11419171 (Control) and 1 W11478526 (Console)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Austin, TX 78732
Vincent
Job Details: 11/09/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint refrigerator not cooling. Took temps RC 62? & FC -04. RC was cased in ice and freezer was fine. Called techline and spoke to Robert SR#7735011916 and we went though some testings and determined we would have to replace the evaporator cover. Im ordering the evap cover and office to schedule CX when parts are available. Advised CX that unit would need to be defrosted for 48hrs before scheduled service. Had CX signed the defrost waiver. No leaks where observed during service. ; ordrng 1 W11610998 (RC Evap cover)"
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near The Hills, TX 78738
Leonardo
Job Details: 11/09/2022
Arrived on site to replace switches and burners. Removed cooktop and found right rear burner broken. Will order new burner ; ordrng 1 W11517959 (RR burner)
We serviced a
JENN-AIR OVEN
Model JJW3430IL00
Near Austin, TX 78738
Leonardo
Job Details: 11/09/2022
Arrived on site to test unit for shorted keypad error. Couldnt get in to diagnostics will need to replace ui console.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Leander, TX 78645
Gerry C
Job Details: 11/09/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the element and found the harness will require replacement, including the thermal limiter, which may come with the new harness, but ordered in case of need. The lower oven pan was incorrect and I am reordering as well. Further testing revealed the oven controller would not engage on broil. Both front burner infinite switches will squire replacement as well. Office to contact the CX to arrange return service. Advised CX of persistent issue with oven section and to not use the unit. ; ordrng 1 W10777210 (Oven Lower Panel) and 1 W11134549 (Harness, Main) and 1 WP3196548 (Thermal Limiter) and 1 Partsinspect (Tech GC to inspect parts prior to scheduling) and 1 WPW10586737 (Control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/09/2022
Arrived on site to test unit for loud clunking/grinding noise. Found piece of felt gasket missing rubbing against rear panel. Recommend installing complete repair kit and rear felt gasket. Office to reschedule. ; ordrng 1 W10612022 (Drum felt seal)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Seguin, TX 78155
Andrey
Job Details: 11/09/2022
"Arrived on site to test unit for water leak, tested unit found water dripping from drain hose connector, adjusted and tightened drain hose, filled tub with water, the slow drip is now gone, unit is functioning properly, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Marion, TX 78124
Andrey
Job Details: 11/09/2022
"Arrived on site to test unit for no power, tested unit found control receiving 120VAC but no voltage supplied to console, drain pump is in spec reading 20.3 ohms, will need control to fix issue, ordering control, UI and latch, ordrng 1 W11419171 (Control) and 1 W11478526 (UI) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Killeen, TX 76543
Tyler
Job Details: 11/09/2022
Arrived on site for range not allowing proper oven functions. Upon arrival confirmed issue issue but found no errors. Found temp sensor at 1.09k (room temp) and fluctuated based on oven temps during tests. Found main control relays are intermittently getting stuck on broil when preheating. Also found Are amounts of wires in main harness crimped and starting to break. Will need office to reschedule once availability of parts is known.; ordrng 1 W11528352 (Control) and 1 W11432194 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/09/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket deformed and it will need to be replaced to complete repairs. ordrng 1 W11483553 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Austin, TX 78746
David S
Job Details: 11/09/2022
Arrived on site for whirlpool SXS fridge not dispensing water. I inspected the unit and work area. The customer stated the unit will intermittently stop dispensing ice. I gained access to the dispenser switch and found it working everytime I tested it. I preformed a temp test in the fridge and found it at 37 degrees but I found the fridge thermistor reading 48 degrees. The thermistor is off causing the fridge to over cool and freeze the water reservoir. I am ordering the thermistor to complete the repair. ordrng 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78733
Scott
Job Details: 11/09/2022
"Add on . Arrived on site for unit not dispensing ice . Found coupler broken on ice bucket . Ordering bucket , ice maker , and bottom coupler .no water leaks detected. Call to set return ; ordrng 1 W11251049 (Ice bucket) and 1 2220458 (Coupler) and 1 W11130444 (IM)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78702
Luis
Job Details: 11/09/2022
"Arrived on site. Found evaporator cover incased over a 1 inch of ice diagnosed unit not entering defrost ordering controls,thermistor and harness all to be replaced on return visit. Advised customer to defrost unit 24 hrs before return visit ; ordrng 1 W11546981 (Heater) and 1 WPW10384183 (Thermistor) and 1 W11546681 (Harness) and 1 W11216949 (Ui) and 1 W11546609 (Control box)"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Austin, TX 78730
Vincent
Job Details: 11/09/2022
"Arrived on site for washer leaking, inspected unit and work area. Entered diagnostics snd found no stored error codes, ran a test cycle and found washer leaking from bellow where glass door meets. Advised CX to clean bellow and glass or to replace bellow.
We serviced a
KENMORE RANGE
Model 790.9230301
Near Round Rock, TX 78664
Cliff
Job Details: 11/09/2022
Arrived on site to diagnose a range that is not baking properly. Found main control shorted and replaced it Tested unit and found all is functioning properly at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Austin, TX 78723
Matthew
Job Details: 11/09/2022
"Arrived onsite to replace compressor, condenser, dryer and access valve. Replaced components and pulled 20 minute vacuum. Vacuum held 10 min. Charged unit per spec and powered unit. Compressor is now functioning. Pressure is good and unit is cooling. Recommended customer put a bottle of water in the freezer compartment. Wait minimum 24 hrs, water should freeze and remain frozen. Customer will monitor. Job complete
We serviced a
KENMORE RANGE
Model 790.7290201
Near Leander, TX 78641
Lou
Job Details: 11/09/2022
"Arrived on site to inspect range oven not heating. Upon further inspection, I disassembled the oven racks and panel and tested the unit in bake mode and found the ignitor is bad I removed and replaced the bake ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MAH55FLBWQ
Near Temple, TX 76502
Jonathan M
Job Details: 11/09/2022
Arrived on site for a washing machine that has a broken drain pump. Inspected unit and work area. Customer advised that he believed the issue to be the drain pump and had one on hand but just wanted to be sure. Customer advised that he has not been able to get the unit to drain water out at all. Tested the unit and found the unit filling and draining as designed. Tested the drain function of the washer four times and was unable to replicate any failure with the drain pump. I did ask the customer if they still wanted to proceed with replacing his drain pump and he advised that he did not. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ00
Near Leander, TX 78641
Lou
Job Details: 11/09/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the capacitor and start device and tested. Unit is operating as designed. No water connections/leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT720SSF2SS
Near Lakeway, TX 78734
Leonardo
Job Details: 11/09/2022
Arrived on site to test unit for unit not washing. Test unit and found and wash motor
We serviced a
LG OVEN
Model LWD3010ST
Near Buda, TX 78610
Leonardo
Job Details: 11/09/2022
Arrived on site to test unit for top oven not working. Test unit and found bad relay board. Bake relay for top oven not closing not sending power to the bake element.
We serviced a
KITCHENAID DISHWASHER
Model KUDC03FVSS3
Near Georgetown, TX 78626
Maurice R
Job Details: 11/09/2022
Arrived onsite for dishwasher with no power. On inspection tested the bi-metal and it ohm good. Tested the latch switch and tested good. Had 120 volt to the control board and there was 5 volts at the test point going to the UI. The UI is not responding
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Austin, TX 78748
Scott
Job Details: 11/09/2022
"Arrived on site for timer not advancing and long dry times . Found unit is getting good power, flames are normal. Ran voltage and resistance checks on timer and found timer had failed . Replaced timer and cleaned out exterior flap due to being clogged shut with line . Air flow improved and dryer is advancing . Job complete
We serviced a
KITCHENAID MICROWAVE
Model KHMS2040WSS0
Near Georgetown, TX 78628
David Z
Job Details: 11/09/2022
"Arrived on site to diagnose microwave that is making noise when running. Unit is still heating properly, just has some extra noise. Ran unit and traced noises to blower. Noise sounds like a failed bearing on the blower causing the excessive noise. Blower is non repairable. Call complete."
We serviced a
LG DRYER
Model DLG7201WE
Near Austin, TX 78735
Scott
Job Details: 11/09/2022
Arrived on site for long dry times . Ran temp and air flow tester . Both indicated air flow restriction. Ran unit with vent off and checked normal. Placed wet rag over sensor bars and unit was cycling normal. Recommended to customer to have exterior vents cleaned . No lint build up in unit .
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Lakeway, TX 78738
Leonardo
Job Details: 11/09/2022
Arrived on site to test unit for ovens not working. Test unit and found both ui boards flashing yellow. Turned breaker off test unit and both ovens preheated to 350?.Customer asked about left front burner had yellow flames. Test unit and found wrong orifice. Replaced orifice
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS02
Near Austin, TX 78759
David S
Job Details: 11/09/2022
"Arrived on site for KitchenAid built in fridge not cooling. I arrived and found the fridge lights strobing, the relays on the control continually clicking. I tested voltage from the wall and found steady 120vac. I tested voltage to the control and found the same thing. I installed the new control kit. I powered the unit on and found it working as designed. The unit started to cool.
We serviced a
AMANA REFRIGERATOR
Model ASD2620HRZ
Near Austin, TX 78746
Scott
Job Details: 11/09/2022
"Arrived on site for for both sections warmer then normal. Fresh side @59, FZ @ 54. Compressor running but very hot and pulling 5amps. Also will start to make a loud hammering noise .
We serviced a
WHIRLPOOL DRYER
Model MGD8630HC3
Near Austin, TX 78746
David S
Job Details: 11/09/2022
Arrived on site for whirlpool dryer fin coming off and the WiFi button not working. I found the screws backed out on one of the baffles. I replaced all the baffle screws with one that had a wider thread and used loktite to secure them. I gained access to the console and found the WiFi harness unplugged.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Marcos, TX 78666
Andrew
Job Details: 11/09/2022
"Arrived on site and replaced compressor, FC evap harness and UI/control kit from previous diagnosis. Vacuumed system and charged to specs. Frost pattern developing as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Pflugerville, TX 78660
Paul
Job Details: 11/09/2022
Arrived onsite for a range that will only beep three times when trying to use the oven. I tested the unit and found it doing what the customer described. I went into diagnostics and found multiple F2E1 error codes. I deleted all the codes and did a power reset then tested the range. All selections on the keypad are working and all oven functions are working as designed. I did find some small ants getting into the control area and told the customer. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821QB5A
Near Austin, TX 78704
Wesley
Job Details: 11/09/2022
Arrived onsite for refrigerator not cooling due frost build up. Verified heater function and and fan function and ice had been defrosted prior to arrival. Possible obstructed fan space from freezer door not being Closed snug at one time advised accordingly.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Jonathan M
Job Details: 11/09/2022
Arrived on site for a dryer but has no heat. Inspected unit and work area. Found the unit was being used and in a nursing home and checked with claims to determine whether we can get the unit serviced. I was advised that this is deemed as it used in a commercial or multi family setting .
We serviced a
WHIRLPOOL RANGE
Model WFG710H0AS0
Near Austin, TX 78721
Matthew
Job Details: 11/09/2022
Arrived onsite for oven igniter clicking but not igniting. Upon arrival tested unit. Tried multiple attempts in bake cycle and unit was functioning properly. Ran a bake cycle at 350 degrees and unit preheat and cycled properly. Could not duplicate the issue. Customer will monitor. Job complete.
We serviced a
GE DISHWASHER
Model DDT595SBL4TS
Near Georgetown, TX 78628
Maurice R
Job Details: 11/09/2022
"Arrived onsite for dishwasher with no power. On inspection found that there was 120 to junction box, tested to the control board in there was 120 vac. Dropped the control and there was no led. I moved the board the led blinked a few times. Pull the controller and found cold solder joints on the board. Replaced the control board and it was working. Put the unit back together in tested again in the power was going on and off. Pulled it back apart and found the main connector to the control board had a bad pins. I fixed the pins and it now working. The connector might have be replaced if they call back. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/09/2022
"Arrived on site and inspected dishwasher and found heating element has failed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78739
Luis
Job Details: 11/09/2022
"Arrived on site. Replaced defective hinge cover,removed damaged right side door gasket,installed new gasket remolded gasket checked door seal good.
We serviced a
MAYTAG DRYER
Model MED5500FC0
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/09/2022
"Arrived on site and inspected dryer and found heating element has failed. After replacing element dryer is working properly, job complete
We serviced a
MAYTAG WASHER
Model MAV6457AWW
Near Austin, TX 78733
Scott
Job Details: 11/09/2022
"Arrived on site for washer leaking into tub . Found hot water valve dripping . Flushed lines , Replaced valve . Ran washer all checked normal. Unit is no longer dripping
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS0
Near Georgetown, TX 78633
David Z
Job Details: 11/09/2022
"Arrived on site to diagnose range that had been identified by the gas company with abnormal carbon monoxide readings. On arrival spoke with customer who said gas company ran a meter on their range and had high carbon monoxide readings. I ran a carbon monoxide detector on the unit and found no abnormal readings. Ran unit with oven and 2 burners on and rechecked. Still found no abnormal readings anywhere. Called d reported to tech line, SR7735013945. Flame quality is good and tech line has no recommendations. Call complete."
We serviced a
LG RANGE
Model LRE3083ST/01
Near Georgetown, TX 78628
David Z
Job Details: 11/09/2022
"Arrived on site to diagnose range that had several burners and oven that would not turn on. Examined unit and tested the console and keypad, found over half the buttons unresponsive. Advised we need to replace the console and keypad to resolve.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78731
Vincent
Job Details: 11/09/2022
"Arrived on site for dishwasher, unit was in driveway. Connected water and power to test. Ran multiple diagnostics cycles to test and it was not leaking from anywhere. Contractor explained that they tilted the dishwasher backwards and water stared to come out from the water inlet assembly. I explained that theres a breather on top of that housing and if It was to be tilted backwards water would come out of it. I also explained to CX that I would not be able to warranty this at this time because unit is out of the corresponding area and if it leaks inside the house we can not be responsible. Unit is operas designed at this time. No leaks where present at the time of service. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Leander, TX 78641
Gerry C
Job Details: 11/09/2022
"Arrived to inspect ice production issue. I found the unit had all functions present, but there was no heat on the sealed system high side and it would not cool at all at the evaporator plate. The unit will require the compressor, drier, service port and evaporator.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Austin, TX 78745
Matthew
Job Details: 11/09/2022
"Arrived onsite for washer not draining and making noise. Upon arrival inspected unit. Found tub full of water. Manually removed water and confirmed faulty drain pump. However upon inspection underneath unit found major issues. Gearcase was leaking oil and saturated motor components. Replacing the pump. Unit would need major repair including the gearcase, slider, rotor, stator and suspension rods.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRs311Sdhb01
Near Seguin, TX 78155
Andrey
Job Details: 11/09/2022
"Arrived on site to test unit for clicking noise and not cooling, tested unit found compressor pulling 13.6 amps and shutting down, replaced start device and capacitor, compressor powered on pulling 1.2 amps, replaced parts, unit developed a frost pattern and started to cool, advised customer to monitor and if any other issue arises to give us a call, unit is now running as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78132
Andrey
Job Details: 11/09/2022
"Arrived on site to test unit for no cool, customer stated that unit started to thaw out items is FC so he unplugged it while and after he plugged it in, it is running good cooling in both compartments, tested thermistors at the control for FC and RC all within range, compressor is running properly, all fans are running, found condenser clogged with dust, stated to customer that it needs to be clean periodically, to allow proper air circulation for compressor, cleared out the vent advised customer to monitor unit and if issue persists recommend replacing inverter box , no leaks detected no frost"
We serviced a
KITCHENAID OVEN
Model RBS305PDB12
Near Georgetown, TX 78633
Lou
Job Details: 11/09/2022
"Arrived on site to inspect wall oven taking too long to preheat. Upon further inspection, the customer advised that they had the main control rebuilt and the unit was operating fine in the beginning, but now its taking too long to reach preheat temps. I pulled the unit out and tested ohms to the bake and broil elements and both were good at 27 & 18 respectively. I tested voltage to the unit and its getting 249V. Tested bake function and the element and bake are both getting good voltage during preheat. Checked thermostat and it too is good. The customer advised that they have warranty on the main control repair and I suggested they have it tested by whomever they had rebuild it. No repairs needed at this time and the main control and control panel
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/09/2022
Arrived on site for range not heating in oven cavity. Upon arrival confirmed issue. Found igniter receiving 120 v but not turning on. Upon further testing I found igniter coil broken. I made repair with new igniter. Tested unit and found oven heating as designed. Call complete
We serviced a
KENMORE DRYER
Model 796.6162231
Near Harker Heights, TX 76548
Jonathan M
Job Details: 11/09/2022
Arrived on site for a dryer that is making noise during operation. Inspected unit and work area. Tested the unit and did confirm the customers complaint. Attempted to remove the top and was unable to after 30 minutes of attempts with management. Still could not get the top loose.
We serviced a
GE COOKTOP
Model PHP9036DJ2BB
Near Georgetown, TX 78628
David Z
Job Details: 11/09/2022
"Arrived on site to diagnose cooktop with 2 burners not working at all. On arrival found this was an induction unit. Used some appropriately sized cookware to test the affected burners. Was able to immediately turn ok and use all burners on the unit, could not duplicate any issues. Did not hear or see any abnormal behavior on the unit. Advised customer to use uncoated cookware.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Tyler
Job Details: 11/09/2022
"Arrived on site for washer not cycling through settings. Upon arrival confirmed issue and found f0e3. Customer had left material being washed when issue occurred and I veiled unit was barely 1/4 of the way full and not weighed down. Found possible failure in gearcase. Found washplate screw had snapped clean off with threads stuck down in gearcase. Spoke with Chris sr#7735015650 and documented findings. following parts needed W11449841 (gearcase), W11551646 (spanner nut), W10752187 (washplate screw). Customer wants to call whirlpool for further assistance due to structural integrity of screw and gearcase. If concession is recieved the following parts need to be ordered W11449841 (gearcase), W11551646 (spanner nut), W10752187 (washplate screw)."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78703
Wesley
Job Details: 11/09/2022
Arrived onsite and found unit operating with failed valve causing low ice production. Completed repair and tested. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVBL6
Near Austin, TX 78703
Luis
Job Details: 11/09/2022
"Arrived on site for no ice. Attempted to force cycle icemaker failed diagnosed a defective icemaker,replaced icemaker,powered icemaker,icemaker ran through a cycle and filled with water.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Leander, TX 78641
Lou
Job Details: 11/09/2022
"Arrived on site to inspect microwave/wall oven combo microwave turntable not working. Upon further inspection, I tested the microwave and found the turntable not turning, but when I pressed the turntable on/off button it would turn on. I went into tools and found the turntable had been turned off. Turned it on and retested and unit is operating as designed. I placed the unit in diagnostics and checked error codes and found F9E0 and F1E5. Cleared the codes and cycled power to,the unit and tested the microwave for 1 minute and it is operating as designed. Tested temps in the oven at 350 degrees on bake mode and it too is operating as designed. Rechecked error codes and found none.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Briarcliff, TX 78669
Luis
Job Details: 11/09/2022
"Arrived on site. Found excessive ice in freezer and no air flow to fresh food section. Freezer gasket sealing correctly,ice build up in return vent. Found bottom rail pulled from cabinet causing excessive gap and allowing warm air to enter fresh food section. Uploaded pictures,called tech support sent pictures to tech support per tech support whirlpool will contact customer. Sr#7735013312"
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAC0
Near Round Rock, TX 78665
Vincent
Job Details: 11/09/2022
"Arrived on site for washer, inspected unit in work area. Entered diagnostics and found error code stored F9E1, F0E1, F4E0, F5E2. CX show bellow had came off when ever she was cleaning. I inspected the bellow and it looked good so I reinstalled it properly. Also found the drain clogged, gained access to the drain pump and found it clogged with face mask and dog hair. Reassembled unit and tested. Unit is operating as design, no leaks observed during service. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Pflugerville, TX 78660
Paul
Job Details: 11/09/2022
Arrived onsite for a no cool refrigerator. I found the SS running and the evaporator not frosting at all. The evaporator is corroded and I suspect a leak in it. I found a bunch of German roach eggs in the evaporator area. The compressor & evaporator will need to be replaced. I also told the customer about the roach eggs. The customer is going to replace the unit.
We serviced a
WHIRLPOOL RANGE
Model WFE520C0AW0
Near Georgetown, TX 78633
Lou
Job Details: 11/09/2022
"Arrived on site to inspect range oven not holding temps. Upon further inspection, I inspected the bake and broil elements and both were good. I tested ohms to both element and both are good. I tested the unit in bake and found both elements getting 240V at the control and the unit is heating properly and maintains temps. I checked for error codes and found F9E0-mis-wired. After testing, I cycled power and rested and unit continued to operate as designed. I advised the customer of my diagnosis. No repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Killeen, TX 76542
Tyler
Job Details: 11/09/2022
Arrived on site for washer not allowing any cold water function. Found f8e1 in diagnostics. Found inlet valve getting stable 120 v but not opening cold side. I installed required part. Found no leaks during tests and unit now functioning as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Round Rock, TX 78681
Vincent
Job Details: 11/09/2022
"Arrived on site for dishwasher, inspected unit and work area. Entered diagnostics and found error codes FAE2,F4E2. Inspected heater and found it unplugged, plugged it in and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78704
Matthew
Job Details: 11/09/2022
Arrived onsite for dishwasher not cycling properly and dented panel. Upon arrival inspected unit. Ran test and found water supply was off to unit. Restored supply and tested. Unit is now functioning properly. Customer supplied panel . Replaced panel. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/09/2022
"Arrived on site and inspected cooktop this is a new home and there is no cookware present. Adjusted power burner caps so the ignite as best as possible. Spoke with tech line to document, send a short video to KB/service management. Cooktop is operating Normally. Tech line reiteratedPans should be used in order to get the best ignition experience, job complete 7735013073"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Pflugerville, TX 78660
Paul
Job Details: 11/09/2022
Arrived onsite for a washer that leaks fabric softener as soon as you add it in the drawer. I found the drawer in the fabric softener slot cracked causing the issue. I replaced the drawer. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78723
Cliff
Job Details: 11/09/2022
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised customer on findings and venting issue will need to be resolved prior to using unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Georgetown, TX 78626
Maurice R
Job Details: 11/09/2022
Arrived onsite for fridge door dent. On inspection the the door had a few dents. Replaced the RC door. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Manor, TX 78653
Cliff
Job Details: 11/09/2022
Arrived on site to diagnose a washer that is not cycling properly. Found capacitor defective and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Georgetown, TX 78633
David Z
Job Details: 11/09/2022
Arrived on site to install new ice bin and retaining plate to resolve ice bot dispensing. Seated lower gear tooth and new plate. Tested unit and verified unit is properly dispensing. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Matthew
Job Details: 11/09/2022
"Arrived onsite for dishwasher making noise and not cleaning dishes well. Upon arrival inspected unit. Ran diagnostics and found stored error code 9/1, 9/2 diverter motor issues. Ran cycle and found as motor was changing position it would grind/rub loudly. Also found seal coming apart. Replaced motor assembly. Tested unit and unit is functioning properly. No noise at this time . No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76712
Jonathan M
Job Details: 11/09/2022
Arrived onsite for a dryer that is not turning off after use. Inspected unit and work area. Replaced previously diagnosed part but found the unit continuing to heat. Found the element was grounded up against the heater housing causing the issue. Replaced the element and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model NGD4655EW3
Near Austin, TX 78702
Wesley
Job Details: 11/09/2022
Arrived onsite and found unit with failed ignitor. Replaced ignitor. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78723
Joe Z
Job Details: 11/09/2022
"Arrived onsite for Light will not turn off. Upon arrival inspected unit. Test lighting function and light would not light up. Found bulb half way out of socket. Bright ,dim,and off all operate correctly. Unit is operating as designed . Could not duplicate issue. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Marble Falls, TX 78654
Kimo
Job Details: 11/09/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new gearcase rotor and the agitator due to damage caused by its removal because it was rusted to the gearcase shaft. I also replaced the slider as well. And tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrew
Job Details: 11/09/2022
"Arrived on site to test unit for not washing. Found error code f4e3(motor not engaging) and f7e1(no heat). Verified voltage to motor but not engaging. Replaced motor, tested unit, unit working as designed. Advised customer to purge cold water prior to starting unit to prevent element lock out and optimal performance. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
David Z
Job Details: 11/09/2022
"Aerives on site to follow up on range that would stop heating during bake cycles. Installed new DSI boars and igniter per previous tech rep. Called into to tech line, SR7735012468. Tech Line recommends if this repair does not fully resolve issue to replace manifold and wire to igniter from DSI. Customer will follow up after cooking a roast if issue repeats. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Andice, TX 78628
David Z
Job Details: 11/09/2022
"Arrived on site to diagnose microwave that was making noise and crackling when in use. I tested the unit and could hear some minor noise coming from the blower. Customer had said they heard a very loud pop. I ran the unit and found it is heating properly. I examined the high voltage system and found no damage or evidence of failure. Found the tape on the vent cover inside the cabinet had broken loose from the cabinet, likely causing the large pop. I removed the blower and removed debris and adjusted the blower. Unit is working as designed at this time. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Del Valle, TX 78617
Matthew
Job Details: 11/09/2022
"Arrived onsite for washer giving F7E1 error code and not completing a cycle. Called tech line for assistance as this has been an issue before. Spoke with Andrew with tech support. Ran diagnostics again and recorded 7/6 error, open motor circuit. Tech recommended checking harness to motor or replacing drive motor. Provided SR#7735013201. Inspected harness and found Broken harness connector at capacitor. Repaired section of wiring harness and tested. Unit is now functioning properly. Ran multiple tests and passed. If symptoms persist recommend replacing entire wire harness. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ02
Near Bastrop, TX 78602
Joe Z
Job Details: 11/09/2022
Arrived onsite to install previously ordered parts. Replaced dual valve and fill tube. Test unit and unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Austin, TX 78717
Vincent
Job Details: 11/09/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was gas cooktop taking longer to cook than her old one. I tested unit and found cooktop burners adjusted properly and igniting correctly. I tried adjusting flame to be higher but had no adjustment left. Unit is operating as designed. No leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Meadowlakes, TX 78654
Gerry C
Job Details: 11/09/2022
"Arrived to inspect flame issue. I found all burners required low flame height adjustments and the regulator was not set to LPG. after correcting, I discovered several orifaces were incorrectly sized and I installed the correct ones per MFG documentation. Operational test good, no gas leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Austin, TX 78745
Matthew
Job Details: 11/09/2022
Arrived onsite to replace drain pump recommended by tech line. Replaced pump and tested. New pump is quieter. Ran test cycle and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WtW5057LW0
Near Buda, TX 78610
Kevin
Job Details: 11/09/2022
"Arrived on site and inspected washer found capacitor has failed. After replacing capacitor washer will now complete a diagnostic cycle. Discussed correct loading with customer no further repair is required at this time, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78704
Wesley
Job Details: 11/09/2022
Arrived onsite and found unit would not drain properly due to pinched drain line fitting at dishwasher. Rerouted drain line to allow proper draining. All checks good. Unit is now operating as designed. Advised customer on maintenance and operating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78749
Kevin
Job Details: 11/09/2022
"Arrived on site and replaced wash motor diagnosed by previous technician, after replacement started a cycle and insured dishwasher is running properly and not leaking, job complete"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78731
David S
Job Details: 11/09/2022
Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I calibrated the unit and ran it through a diagnostics cycle. The unit is operating as designed. Job complete.