Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Janet - Copperas Cove, TX
Very nice young man. Fixed the dryer
Anita - Austin, TX
Derek was terrific. He diagnosed our problem and explained it to us clearly. We would gladly have him back again.
Megan - Pflugerville, TX
Nick - Cedar Park, TX
Service was excellent. Lou stayed longer to ensure the unit was defrosted. So thankful.
Very nice Service Man
Tommy - Dripping Springs, TX
Came when they said they would, very nice and knowledgable.
Jessica - Round Rock, TX
Jessica - Round Rock, TX
After multiple fails the tech was able to figure out the issue and get both the stove and microwave light back to fully functional. Excited to make Pizza!!!!!
Fast and Easy Fix
Karleigh - Leander, TX
Lou had a small timeframe to work through and made it within. He was quick and gave great explanation as to what the problem was and how to fix it. There were no parts needed for the job and he gave great recommendations as to what could fix the problem.
Lucious - Austin, TX
Very nice and professional.
Carlton - Austin, TX
Thanks so much!
Dominic - San Marcos, TX
Diego was incredibly helpful and exactly the type of service I hoped to receive!
Nathan - Dripping Springs, TX
Very great quickly service
Lauren - Buda, TX
Tashall - Killeen, TX
Technician was humble, very proficient and reliable. He answered all questions
Chris - Austin, TX
Great service from Joe! Very courteous and informative. If I use this service again I will request Joe as my repair man. Thank you!
Great Customer Service
Dorothy - Del Valle, TX
Pulte - Brushy Creek, TX
Kathy - Georgetown, TX
Andrea - Pflugerville, TX
Valerie - Buda, TX
Great service by Appliance Express and Robert.
Quick diagnosis and resolution
Don - Georgetown, TX
Professional, courteous and efficient. Explained everything in down to earth terms.
Didn't fix the problem
Cynthia - Austin, TX
Didn't fix the problem
Quick work, expert work, great results and some good advice.
Michael - Salado, TX
Great customer service.
John - Austin, TX
They dropped my scheduled appointment. They sent someone despite losing my appointment.
Itworks - Austin, TX
Fast & Efficient
Todd - Georgetown, TX
Jason - Luling, TX
Christina - Austin, TX
Danny - Kempner, TX
The best service!
Perfect scheduling and service
Ángel - Round Rock, TX
Vishal - Round Rock, TX
Tyler was awesome !!
Mary - Kyle, TX
Terrific service from friendly, professional technicians
Nora - Round Rock, TX
I had to wait a couple of days because the issue was not an emergency; completely understand. That said, they obviously paid attention to the information I had provided as to the problem. Brought the right parts, came on time, with communication ahead as promised. Gerry and Al were extremely nice and very efficient!
Manuel - Austin, TX
Fixed the freezer!
Jenny - Leander, TX
We had a great experience with Wesley of Appliance Express. He quickly diagnosed the problem, had all of the equipment he needed, and fixed an issue that we’ve had for months. Thanks, Wesley!
Crestview - Austin, TX
you guy allway taking care of us
Very slow schedule
Jack - Waco, TX
Wes - Georgetown, TX
Patrick - Austin, TX
Robert could not have been nicer or more attentive. I appreciated him taking time to hear all my concerns and help me plan the best course of action. He was also very diligent in his documentation and his working to make sure the areas I was concerned with were addressed under warranty. Well done and thank you to the entire team for being so helpful and supportive!
Daniel - New Braunfels, TX
Professional, on time, highly recommend
Patricia - New Braunfels, TX
Kevin was on time, polite and efficient.
Andrea - Round Rock, TX
Barbara - Georgetown, TX
Anna - Elgin, TX
Excellent service. Delightfully friendly repairman.
Professional, prompt service
David - Bastrop, TX
Great Job Tyler!
Steven - Round Rock, TX
Tyler was professional, courteous and took time explain everything he did. Well done
Grant - Austin, TX
Great customer service & kind & knowledgeable service man.
Irene - Waco, TX
Great ,honest, prom and excellent and great communication customer service.
Punctual, competent, professional
Gayla - Wimberley, TX
Diego was very good and fast with his service. Answered all questions and friendly.
Wade - Wimberley, TX
The technician was extremely knowledgeable and helpful with explanation of what was going on with the dishwasher. Really appreciated his patients and timeliness with the repair.
Harry - Georgetown, TX
Marion - Wimberley, TX
Timely, polite, quick and professional. The only thing that would have made everything perfect would Have been an earlier appointment. Whirlpool is not open on the weekend so I could not call to schedule until Monday, getting the first available appt on Wednesday. Diego was outstanding. He could not have been better.
Dennis - Dripping Springs, TX
Brandon came back and fixed the problem. On time courteous and fast work.
Dana - Kempner, TX
The technician was very professional and well trained. He diagnosed and repaired the refrigerator in no time. It seems to be making ice and no water is running out the front anymore.
Sandra - Wimberley, TX
Diego was very nice and did an excellent job
Sean - Austin, TX
Excellent! Lou did a great job. Below, cost is marked as excellent because the dishwasher was under warranty and it was at no cost to me.
Very efficient and friendly
Donald - Canyon Lake, TX
Great service and informative information!
Mia - Austin, TX
Joseph was awesome and informative. Out of all service techs that come out to my house, he is by far the funniest, nicest and intelligent of them all. If something happens to my appliances, I plan to specifically ask for him to come out because I think he is genuine and knows his stuff.
Michael - Lakeway, TX
Found the problem immediately and fixed it quick. Gave us numerous tips on buying appliances, very helpful
Ken - Salado, TX
Gail - Austin, TX
Fantastic. Paul figured out the problem and fixed our kitchenaid refrigerator
Alan - Austin, TX
Et - Seguin, TX
Terri - Austin, TX
Michael - Leander, TX
Technician was excellent
Christopher - Cedar Park, TX
Technician contacted before, very professional knew his trade and took care of the task at hand, excellent technician
Jose - Georgetown, TX
He calles before he arrived, and the he came early. I like that.
Al - Austin, TX
The experience was good, but the technician was polite and efficient.
Great, expert service
Joe - Georgetown, TX
I called in with a problem with my wash machine. They were able to diagnose it over the phone, order the part, and show up a couple of days later with a fix. I was amazed at how quickly the repair was made and how professional everyone there was.
Trinidad - Austin, TX
April - Bertram, TX
Diego is Great
Jill - Seguin, TX
Diego resolved the problem quickly and educated us on how to remove and put range door on properly.
Robert is Awesome
Jill - Seguin, TX
Robert arrived on time, solved the problem and provided valuable additional information! He is also customer friendly!
Fast, friendly service
Stanley - Austin, TX
Lou was very professional.
Nellie - Bastrop, TX
Joseph was very polite, and took time explaining everything. He was a blessing. Thanks
North - Hutto, TX
North - Hutto, TX
Annette - Georgetown, TX
Doran - Austin, TX
2 previous techs didn’t find the simple solution
Sophie - Belton, TX
Gentlemen, very professional
Glenn - Austin, TX
Jeff - New Braunfels, TX
Kevin was on time and did a great job. We are optimistic we have fixed our problem with his help.
Dave - Lakeway, TX
Luis was on time and did a great job.
Justin - Austin, TX
Brian - Austin, TX
Wesley was very professional, on time and handled my issue correctly. He also provided information on keeping my appliances running to their full potential.
James - Kempner, TX
Great service.. would use your company again and refer others.
Jeff - Georgetown, TX
Johnathon was very knowledgeable and friendly. Fixed our problem quickly and was confident with his work.
Great Service, Honest Technician
Lance - Austin, TX
Richard - Round Rock, TX
TYLER DID A GREAT JOB. HE ARRIVED PROMPTLY AND COMPLETED THE JOB QUICKLY. GOOD PEOPLE SKILLS.
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
Tayrin - Round Rock, TX
I am a working single mom/wife while my husband is serving overseas on deployment. With limited PTO from work and time in general I was hesitant to call just anyone to service my appliances and waste my time and money. On Tuesday 10/9 I put out a late night service request to have my washer and refrigerator which have been acting up for a few days looked at. My biggest fear was having to wait an eternity for someone to come out and look at my appliances and would they fix them correctly that was another concern and how long before that happened from start to finish, I wondered.To my surprise on 10/10 the very next Wednesday morning I received a call from Appliance Express attempting to schedule a service time with me. We went ahead and booked Friday 10/12 at a time window that best worked for me with my limited availability. Tyler came out that Friday, at the earlier part of my time window surprisingly, I didn’t have to sit all Friday evening waiting for him. He took care of my washer immediately and ordered parts for my refrigerator and scheduled me for today Tuesday 10/16 again a date and time that worked for me and came out and completed the repair of my refrigerator. On both occasions Tyler demonstrated a high level of professionalism and knowledge of what he was doing. He was courteous and very respectful of my time. All in all having two appliances fixed in a matter of a week allowing for my schedule and time for parts to arrive that seems incredible and service like I have never had before. Thank you Tyler for being my official technician of choice from here on out when I call Appliance Express. Thank you Appliance Express for hiring smart young men like Tyler to represent your company and thank you for your prompt response to repairing my appliances in a way that was efficient and in a timely manner. While I don’t look forward to anything else breaking in my home I feel safe enough that while the husband is away serving our country I can rely on the help of Appliance Express and Tyler for future home appliance issues. Thanks so much for a wonderful experience. Two thumbs up and five stars for satisfaction from The Rios Family!
Mohit - Cedar Park, TX
Ronald - Austin, TX
C&D Appliance Studio - Marble Falls, TX
Nice tech, good service, efficient handling. (warranty repair through manufacturer)
Linda... Great Service...and on time
Linda - Round Rock, TX
Layde - Austin, TX
Caleb - Austin, TX
The Technician was very friendly and helpful.
Didn't do anything
Benjamin Orgain - Austin, TX
The tech wasn't able to do anything to fix my issue.
Beverly - San Marcos, TX
Karen - Cedar Park, TX
Very professional and friendly
Will - Austin, TX
On time and knocks out the work.
Bobby - Round Rock, TX
Although disappointed that our Maytag washer is less than a year old and has required replacement of two defective parts, the response by Appliance Express has been excellent. They responded in a timely manner, Tyler arrived with necessary parts and was quick to get the job done. He was very pleasant, courteous, respectful and knowledgeable about what needed to be done. I would not hesitate to call them for appliance service needs in the future.
Great Service, Steve was very professional.
Dwain - Temple, TX
Chris - Austin, TX
Excellent service call. Courteous, professional, and was able to fix our dishwasher ASAP.
Lynda - Temple, TX
Your are best will always ask for your services
Quick, fast and helpful!
Joe - Round Rock, TX
Arlene - Austin, TX
Jessica Fink - Pflugerville, TX
I had Wes come out to investigate my ice maker which had stopped working earlier in the week. He arrive earlier than originally estimated (a good thing) and the problem was fixed quickly. He said if it gave me any more trouble, he could come back by the following day to replace it. I did not need to take him up on that offer as the ice maker is now working as it should!
Continued Great Service!
MF - Leander, TX
Unfortunately had our second appliance failure -- BOO Whirlpool. Fortunately Appliance Express provided the service again and it was another top notch experience. Lou, the technician was on time, diagnosed the problem quickly and had it resolved within an hour. I love that Appliance Express shows up with the likely parts in hand -- none of the takes-a-week-to-get common part delays! I highly recommend them and our multiple experiences with Lou have been superb
service technician was knowledgeable and did excellent work I was well please with the outcome
Clifford - Austin, TX
Came prepared, had replacement part in hand!
Lisa - Austin, TX
Scott had everything with him when he knocked on the door. Had the old part replaced quickly, made sure it worked and was off to his next stop.
on time & very nice repair man 706 godspeed Pkwy, Pflugerville
Robert - Pflugerville, TX
Dawn - Georgetown, TX
arrived on time, found and fixed the problem quickly. made sure I didn't have any additional problems with any of my other appliances
Nicholas - Austin, TX
Lee and April Whitaker
April - Austin, TX
Quick and easy
Taylor - Liberty Hill, TX
Very friendly, process was fast and very simple!
Fast and fixed.
David - Leander, TX
Tommy was determined to satisfy his customer!
Sam - Kingsland, TX
Jerelyn - Liberty Hill, TX
James did a great job of taking care of a very elusive problem that didn't want to show itself while he was here. But he was able to locate the problem, fix it and get it done.
Got here early, got it fixed
Marcha - Burnet, TX
Unfortunately, this was the second trip since they needed to order a part, so I was without a washer for a week. But he got here at the beginning of the appointment window and got everything all fixed in short order.
Annette - Austin, TX
Jerry was the best service rep I have ever met. He diagnosed the problem with my frig in less than 30 minutes..
Great Service appliance under warranty
Llana - Cedar Park, TX
Very professional and ability to determine what the problem was and fix it.
Job done quickly
Weiling - Cedar Park, TX
Gari - Liberty Hill, TX
Technician Professional, Knowledgable, and Courteous
Cathleen - Wimberley, TX
Brandon was very patient explaining how the digital oven heats and works, as well as providing an understanding of how the oven thermometer I purchased works. The variance of temperatures has been an ongoing issue, and unfortunately is still is a problem, as far as I can tell. I will be documenting/monitoring & contacting Whirlpool with the results. If we need service again, I hope it's Brandon who's sent out!!!
Great professional service
Ellen - Austin, TX
Very nice guy who informed me on what exactly was wrong with fridge and what he needed to do to fix it. He was professional and did a great job fixing our fridge
On time and knowledgeable
Shawn - Austin, TX
The tech was polite and knowledgeable. The service was completed within an hour and the washer was up and running great.
Matthew - Liberty Hill, TX
Whirlpool service call
Ann - Lockhart, TX
The serviceman was so nice and did a good job finding the problem and giving me an estimate of the repairs. I decided to go with a new unit rather than pour money into an old machine. I was totally satisfied and will call this service again if needed.
Freddia - Dripping Springs, TX
Honest repairman. He couldn’t find the problem but made suggestions on things to try to help with diagnosis. Arrived when said he would.
John - Austin, TX
I have a dryer thati bought in February. It stopped working. I knew it was within the 1 year warranty. When the repair man spoke to my wife he told her since it was past 180 days he would need to charge her $100 if he didn't find anything wrong with the dryer. He said the air duct was clogged. The house is2 years old but had someone come clean the duct. The air duct was not clogged.
Carrie - Georgetown, TX
Anthony - Austin, TX
Told me everything I needed to know about my washer.
Fast and great service!
Marcus - Austin, TX
Darryl - Liberty Hill, TX
On time & friendly Workman
Replace Ice Maker
Betty - Kyle, TX
It's working and I'm so happy! Robert was nice as always and I'm a satisfied customer. Thank you.
Diane - Austin, TX
Michael - Waco, TX
Arthur was friendly and accommodating. He even vacuumed behind my oven and fridge!
Thorough and successful
Dave - West Lake Hills, TX
I've struggled with my Kitchenaid combo oven+microwave for weeks, trying to figure out why it gets a door error. Leo carefully checked every wire, switch and component and found the problem. Great work!
Susan - Georgetown, TX
Jauchi - Cedar Park, TX
Lou is very professional, knowledgeable, punctual, friendly, and efficient. He explained clearly about the problems and provided advice on how to care for my dishwasher in the future. Everything was done for about an hour or so. Great experience. A big thumbs up to Lou!
Richard - Smithville, TX
Quick - they had the part to fix the washer.
Mary - Spicewood, TX
Clif was on time, explained potential problems with appliance before starting. Very professional and personable
David - Cedar Creek, TX
The guys were in and out. Super fast! We would definitely call AE again.
Best Appliance Repair Experience Ever
Wesley - Hutto, TX
Simply the best appliance repair service experience I have ever had. The repairman was ontime, polite, quick, careful, and thorough. A ‘wow’ experience for sure.
Great service Lou was very professional and nice
Seinivasan - Cedar Park, TX
Lou was very professional and detailed. He tried to resolve the issue one step at a time, took proper approval before installing higher priced spares and I am so glad my washing machine is fixed 😊👍 I would like quicker appointment availability though as with untilities things pile up rather fast 😬😊👍
Wanda - Spicewood, TX
Great job. Very profession
Very Good Service
Sean - San Marcos, TX
I filed a claim with my home warranty for dishwasher repair. AE emailed me the next day for specifics on my repair, to include pictures and video if available. They scheduled a visit within 48 hours. They came and had to order parts to complete the repair, so had to come back several days later once the parts came in. I did not hear back from AE once the parts arrived, so I had to call in for status. They immediately scheduled the follow up appointment for the next day. The technician came as scheduled and completed the repair.
Lisa - Killeen, TX
Arthur was amazing!
Travis did his thing
Tosh - Round Rock, TX
Sharon - Georgetown, TX
Wonderful service technician
BJPerez - Round Rock, TX
Tyler was assigned to our Whirlpool appliance warranty service; not only was he friendly and knowledgeable but he even got to us earlier than our scheduled appointment time - very happy.
STEVE IS THE MAN!
Michael - Killeen, TX
Steve came to my home. Confirmed the issue. He had the part on hand. Changed the part within 10 minutes. This is how service should look! This was a warranty claim.
Alicia - Austin, TX
Wesley did an awesome job and fixed our issue promptly.
Joyce - Georgetown, TX
Thanks he was very good, knew what he was doing , and the price was fair, I will tell my friend's
John - Georgetown, TX
Nice fast and clean
Ronald - Killeen, TX
Amli - Austin, TX
Scott is a great tech!
Elva - Del Valle, TX
We are very happy with Appliance Express', Scott Mckenzie's service! He was on time, knowledgeable & polite
Connie - Georgetown, TX
Very friendly guy
Kate - Georgetown, TX
Paul was very helpful and nice.
Julie - Austin, TX
jw - New Braunfels, TX
Very polite and professional; did great job.
Andrew - Leander, TX
Lee - Austin, TX
James - Kempner, TX
Steve was very professional and did a good job of installing parts within our refrigerator.
Hank - Austin, TX
Kevin was awesome, very professional and respectful.
Hanna - Austin, TX
Professional, knowledgable, and courteous service.
Roy - New Braunfels, TX
Holly - Austin, TX
Joseph was professional, knowledgeable, courteous and friendly. Very good experience. Thank you.
Jessica - Round Rock, TX
Jonathan was very professional and friendly. He wore shoe covers because it was a rainy day, which I thought was very nice and courteous. He explained the issue with my gas stove, and fixed the issue with no problem.
Great Friendly service
Antonio - San Marcos, TX
All the service men, that has service my homes, are very professional, and very friendly. They walk me through everything that needs to be done, and what may happen. I really loved the ability to use PayPal. I use PayPal for all of my business use. I will definitely use your service, in any problems come up, in all my homes. 🙂
Great Job, very efficient
John - Canyon Lake, TX
Lorri - Round Rock, TX
Had a great experience with Tyler. He was early, efficient and friendly. Couldn’t have asked for a better repair experience! Thank you!
Quick Knowledgable Service
Spencer - Austin, TX
Wesley helped us to quickly determine the scope of what had gone wrong with our dishwasher. He seemed knowledgable and was very courteous.
Very good service
Todd - Georgetown, TX
Jonathan was on time, fixed the problem and cleaned up.
Steven - Driftwood, TX
Said he could fix problem for $350 until found out unit was under warranty then just calibrated machine to fix?? Highly questionable it is fixed unit still will not add enough water to wash or rinse clothes!
Great service and great manner!
James - Austin, TX
Leonardo was quick, professional, polite, and gave a very clear explanation of what was going on with the dishwasher and how to avoid problems in the future. I've followed his suggestions and it's worked very well so far!
Veronica - Temple, TX
Steve was very professional and timely.
Shirley - Georgetown, TX
Quick and efficient
Michelle - Kyle, TX
Very good service from them - warranty call under David Weekley but they were responsive and technician knew what he was doing and was very friendly and efficient. 5 stars
professional and helpful!
Riverside - San Marcos, TX
Great service! Technician was quick in diagnosing the problem.
Thomas - Austin, TX
Dennis - Dripping Springs, TX
Perhaps Brandon was unfamiliar with this ice maker . It still doesn’t make ice but ice maker leaks water about every five minutes.
Camden - Austin, TX
Excellent and courteous!
Marcia - Temple, TX
Steve is very professional and polite. He demonstrated to be very knowledgeable.
Melodie - Belton, TX
Diane - Marble Falls, TX
Griffith - Cedar Park, TX
Jones - Austin, TX
Lou was very helpful explaining things. Quick and efficient service.
Great service, nice people
Melinda - Georgetown, TX
Great experience. Gerry was friendly and knowledgeable. Will definitely call Appliance Express for all my appliance repairs.
Great Service! Quick and reliable
Adam - Austin, TX
Dale - Bastrop, TX
Repair was completed well . Repairmen were courteous and efficient.
Competent Service Technition
Cythia - Georgetown, TX
Tyler explained relevant things to me re: the refrigerator’s operation and adjusted it well.
Steven - Georgetown, TX
Right on time, kept things neat and tidy, very friendly and professional, and they fixed the problem. Who could ask for anything more.
Leo - San Marcos, TX
Zwolinski - Georgetown, TX
Personable and on time
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for customer complaint of unit leaking from water dispenser, found air was getting into line from fitting at top of refrigerator door, i adjusted fitting, unit tested good."
WASHER MAYTAG MVWC465HW0 "arrived on site to inspect washer noises. Upon further inspection, I tested the unit in diagnostics with no error codes. I tested agitate and spin mode in manual test mode. While testing in spin, I could hear a screeching noise at the beginning ad it would fade away. The customer played a video of the unit and it sounded like rocks inside the basket while spinning. I removed the basket and found a piece of metal in the bottom of the tub in the drain area. I tilted the unit back and found a large amount of gearcase oil on the pulley shield. I removed and replaced gearcase and cam and cleaned the oil off of the shield and other parts and tested. Unit operates as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTE704DSS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the OWI and ran the diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
DISHWASHER IKEA IUD8555DX2 "Arrived on site to diagnose dishwasher not draining. Found heavy blockage, cleared and verified operations. Verified no water leaks at time of svc call. Customer needs to run cleaner through dishwasher to help clear the drain also. Customer needs to also use the garbage disposal when heavy amounts of food start to accumulate to allow dishwasher function as it should."
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site for temps being too high in freezer section. Found freezer temp at 11 degrees. fresh food section at 35 degrees. Controls are set at 34 and 0. Found freezer evaporator has more frost than normal. Entered step 6 of diagnostics for defrost cycle. Control displayed 01 for closed defrost bimetal. Defrost heater did energize indicating that the defrost cycle isn’t working properly. Defrost bimetal opened after only 11 minutes of heat. Will need to replace control board and fan motor which has the defrost thermostat with it.; ordrng 1 COSTAPPROVALNEEDED and 1 W11032800 (motor-evap)
WASHER LG WM2701HV "Arrived to inspect washer leaking from underneath. Disassembled the unit and discovered there is a tear in the Bellow the size of a dime
REFRIGERATOR WHIRLPOOL ED5FHEXTS00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found water valve assembly seeping causing icemaker fill line to freeze over. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
WASHER WHIRLPOOL WFW92HEFC0 Arrived to inspect washer door leaking.Opened the unit door and discovered the 5 drain holes in the bellow were clogged with debris.Used my screwdriver to free the debris and now unit drains into the unit as designed.All water lines were dry at the time of service.JOB COMPLETE
DISHWASHER WHIRLPOOL JDB1100AWB "Arrived on site and found dishwasher is functioning correctly put the lower dish rack is rusting and corroded, took picture. A new dish rack will be needed to correct issue.; ordrng 1 W10280784 (D2C dishrack)"
REFRIGERATOR LG LFX28968ST/01 "Arrived on site to install previous diagnosed parts. Removed freezer door assembly to gain access to defrost sensor. Removed ice buildup with steamer. Tested sensor when removed and found opened. Installed defrost sensor and grill assembly. Gained access to control and removed failed control and installed new. Tested operation. All tested good, no water leaks present.
DISHWASHER GE GDF510PGJ2BB Arrived on site for no operation. Found unit to have a failed main control board. Replaced main control board. Operations are now correct and water connections are dry.
WASHER WHIRLPOOL WTW4915EW2 "Arrived on site for scrapping during agitation. Performed diagnostic found error codes. Test ran washer with with load received no noise, ran thru a complete rinse with load. I warned about possible overload loading issues.
OVEN WHIRLPOOL AGR5330BAS3 Arrived on site to test unit for racks falling. Test unit and found racks falling and racks not fitting correctly. Tried new racks and rack still falling.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for range door separating. Inspected door and found trim vent separating from door front. Removed door and trim vent. Installed new trim vent and installed door. Tested door operation. All tested good.
MICROWAVE WHIRLPOOL WMH31017FS "Arrived on site confirmed loud buzzing and not heating. Performed diagnostics found capcitor was burnt diode was shorted. Wires to the transformer were burnt. Installed magnetron, cap, diode, and transformer. Microwave tested and heated perfectly"
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for unit ice maker replacement. Replaced ice maker and tested good. Customer is also stating right door staying open when they shut the left. I wasonly able to make the door stay open was to shut the door forcefully. When closing the door casually right door slight opens but gets sucked back in as designed. Added a little bit of tension and springs and tested good, advised customer to try to casually close door. No leaks on site."
RANGE WHIRLPOOL WFG505M0BS3 Arrived to inspect dented panel. Confirmed the complaint and removed and replaced the panel.Reassembled the unit and the unit tested as designed JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site and tested temperatures. I found freezer at 8 degrees and set to 5 degrees. Fresh food at 34 degrees and set to 33. Set both to recommended and called tech line. ; ordrng 1 W10849460 (cntrl-elec)
DRYER WHIRLPOOL WED7500VW0 Arrived on site for dryer not heating / dryer stacked with a custom vent connected. Confirmed dryer was not heating but control was performing all functions correctly. diagnosed thermostats and element are needed.
WASHER MAYTAG MVWB855DC3 Arrived on job for complaints of not starting found loose connection at lid switch. After correcting wire issue test operation. No leaks detected at time of service
OVEN KITCHENAID KDRS467VSS05
WASHER WHIRLPOOL MVWC465HW2 Arrived on site for the unit is leaking water onto the floor. Tested the unit and found the unit outer tub is cracked near the drain pump. The unit will need a new outer tub assembly . All water connections were dry at the time of service.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site for the unit still has remaining water after the cycle is done. Tested the unit and found the drain port on the door seal is clogged. Unclog the drain ports and tested the unit. Unit works properly
DRYER AMANA NGD4655EW2 Arrived onnsite and found screw in drum tread. Removed and alleviated sound. All checks good.
MICROWAVE WHIRLPOOL WMHA9019HN1 Arrived on site to install parts I previously ordered per Whirlpool. Followed directions on installing parts and verified operations. All is fine. Had given customer phone number for WiFi dept set up if they have any issues.
DRYER ROPER RED4516FW0 Arrived on site for the unit is making a loud noise. Tested the unit and found the belt was coming off and causing any thumping noise on the motor pulley. Readjusted the belt and assembled the unit.Tested the unit and the unit is working properly.
RANGE GE JGB700FEJ1DS Arrived on site and tested operation. I found that the flame on the bake burner is very inconsistent and producing a gas odor. I found the connection point of the burner is damaged as well as too much gas flow getting to the burner. Unit will need new burner and safety valve to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WB16X20463 (burner bake)
DRYER KENMORE 796.8158241 Arrived onsite for not drying / long dry times. Confirmed dryer was running and heating but air flow was very poor. Performed diagnostic confirmed all sensor read correctly. Recommend having a professional dryer vent cleaning service. Item is stacked for future service references
DRYER WHIRLPOOL WED9270XW0 "arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to squeak loudly. I found that the tension pulley wheel axle had a large amount of debris built up on it and it was causing the wheel to stick to the axle. I removed and replaced all four rollers, tension pulley roller and the belt. Removed the lint from the unit and tested and the unit operated as designed. No lint observed at the end of service, job completed."
OVEN WHIRLPOOL KEBS209BSS01 "Arrived on site for customer complaint of unit not heating in lower oven, found TOD had failed after a self clean, I replaced TOD, unit tested good."
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to replace wire harnesses that previous tech ordered, after replacing unit tested good and passed all diagnostic tests."
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site to replace panel. Found unit giving F6E0 lost communication. Advised customer to get outlet checked due to unit loosing communication. Replaced panel test unit and unit test good at this time.
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to test unit for water coming in to unit when not in use. Test unit and found inlet valve not closing all the way. Will need to order new inlet valve W11175771 ; ordrng 1 W11175771 (INLET VALVE )
REFRIGERATOR GE GSE25HMHES "Arrived on site for customer complaint of unit making rattling noise, found condenser fan motor was hitting a piece of foam insulation that was attached to compressor line. I adjusted the foam, unit tested good."
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site to test unit for sensor not working. Test unit and found bad sensor. Replaced humidity sensor test unit and unit test good job complete.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for customer complaint of unit not draining, found clog in drain line, I removed clog, unit tested good."
MICROWAVE KITCHENAID KMBS104ESS00 Arrived on site to replaced control board. Replaced both controls test unit and unit still not working. Will order new panel control W11197501. ; ordrng 1 W11197501 (PANEL CONTROL )
REFRIGERATOR FRIGIDAIRE FGEB28D7QF0 "Arrived on site for cooling issue. At times of visit unit cooling correctly. ran diagnostics all test passed,removed evaporator cover good frost pattern fan running unit working as designed"
VENTHOOD UNKNOWN UXT5236BDS1 . Arrived on site and found when fan motor is on medium or high cover panels to the left and the right rattle. Removed panels and added sound pads into channels and they are no longer rattling. Job complete."
WASHER GE GTW460ASJ4WW Arrived on job for complaints of not washing. Could not get any cycle to run. replaced control and test operation normal. Ran drain and spin and wash cycle. No leaks detected at time of service.
WASHER GE HLC1700AXW "Arrived on site and found washer isn’t filling during the test cycle, found water is turned off at source under sink. Test cycle progressed but would not drain, found drain catch is clear, garbage disposal was replaced recently and installers failed to remove knockout. After clearing knockout washer will now complete test cycle properly. No water leaks detected at time of service.
RANGE WHIRLPOOL WFE540H0AS0 "Arrived on site to test unit for unit giving f3e2 temp to high. Test unit and found bad sensor, replaced sensor test unit and unit test good job complete.
DRYER GE GUD27ESSMWW Arrived to inspect combo washer dryer unit for resale.Connected the 240 plug and both dryer and washer work.Certified to resale..JOB COMPLETE.
REFRIGERATOR FRIGIDAIRE FFFU14F2QWR Arrived to inspect freezer with water underneath. Confirmed the complaint and checked the evaporator drain and noticed it was frozen. I used my steamer to free the ice. Removed and replaced the defrost timer.Reassembled the unit and unit began operating as designed.All water lines were dry at the time of service.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Arrived on site for refrigerator having particles in water and styrofoam had came through ice dispenser. Inspected styrofoam that came dispenser and found it was us for shipping and had not been removed. Found customer had recently changed water filter and did not flush system. Spoke with customer on changing filter and flushing water through system. All tested good, no water leaks present."
WASHER WHIRLPOOL WTW8500DC4 "Arrived on site to diagnose washer leaving clothes “stinky”. Ran diags, no error codes. Ran a normal cycle and verified all proper operations. Verified no water leaks at time of svc call."
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site and installed to replace broken icemaker. Also customer had broken clips on dispenser UI so that the UI would not seat properly. Advised that warranty autho would be required for UI replacement as damage is of a cosmetic nature.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher leaking . Found water running down from vent on door . Ordering gasket and vent assembly . No other leaks found at time of visit ; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace wire harnesses ordered by previous tech, after replacing, unit was still giving same error code, found faulty control board, I replaced control, unit tested good."
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for water leaking. Diagnosed frozen drain,cleared drain found water draining slow in freezer section,removed drain tube in compressor compartment found screw stuck in drain tube removed obstruction tested water drain good.
RANGE JENN-AIR JJW9530CAW "arrived on site and Replaced hinges provided by customer, Job complete."
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace valve and icemaker. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived on site to diagnose condensation in fridge. Found faulty gasket. All is fine now. Unit in garage. Verified no leaks at time of svc call.
DISHWASHER JENN-AIR JDB8700AWS4 Arrived on site and found unit control failed. Repaired by replacing control and Advised customer on use and care.
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for customer complaint of unit not powering on, found unit had faulty drain pump. I disconnected drain pump and fed drain line into house drain, (gravity drain will work) unit tested good."
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site and found outer door separating and coming off. Installed new outer door and tested. U it tests good. Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on-site for a French door refrigerator not making ice. Tool temperatures in both refrigerator (39 degrees) and freezer temperature (25 degrees)Checked evaporator frost pattern and.High side is 35 and low side is negative 20.Checked both evaporators and did not see any visible signs of leaking with black light.Unit will need both evaporators, compressor, dye drier access valve sealed system tech and CNOTE for 2 hours ; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10832994 (COMPRESSOR ) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (EVAPORATOR )"
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced right door due to several of them lower seem. All water connections are dry.
WASHER MAYTAG MVWX500XL1 arrived on site to diagnose a washing machine that will not complete cycles. Tested unit and found like less assembly and motor capacitor both failed. Both parts will need to be replaced to complete repairs. ordrng 1 W10404050 (lid lock) and 1 W10804664 (capacitor)
DRYER WHIRLPOOL WED8000DW4 "Arrived on site , replaced UI interface . Ran diagnostics , nonerror codes . Ran test cycle all checked normal . Job complete . No lint build up at time of service ."
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. I found that the condenser lines are causing vibration noises to resonate through unit. Installed sound dampers to condenser lines and tested. Unit it still very loud and the compressor is very loud at start up and continues to get louder as it runs and builds up more heat than normal operation. Unit will need a sealed system repair to correct noise and require 2 hours; ordrng 1 CNOTE (SS 2 HOURS) and 1 TJ90SF8404 (STUB) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for unit freezing items in fridge, found damp stuck open, replaced damper and tested good no leaks on site"
OVEN AMANA AGR5330BAS3 "Arrived on site and found when preheating displayed temperature is off by more than 110 degrees, replaced temperature sensor and it is now operating correctly. Job complete"
REFRIGERATOR WHIRLPOOL GSC25C6EYB01 Arrived on job for complaints of not dispensing ice. Checked voltage at motor none. Checked voltage at board none. Replaced control and test. Operation normal. No leaks detected at time of service
MICROWAVE GE JVM3160EF1ES "Arrived onsite for customer complaint of OTR microwave door not closing properly and grille not installed properly. Upon inspection, found screw hole on control panel is broken causing grille not to be installed correctly and bind door. Advised customer unit will need new control panel and screws to complete repair..; ordrng 1 CNOTE (NEEDS AUTHO) and 3 WB01X10430 (screw st4 12)s and 1 WB27X26970 (control panel asm)"
REFRIGERATOR AMANA WRS325SDHZ01 "Arrived on site and found freezer door is not closing properly, it is dragging against interior liner, raised door overall and it is now clearing properly. Insured refrigerator does not rock, no water leaks from connections at time of service, job complete"
DRYER MAYTAG MGDB765FW0 "Arrived on site for lint not collecting on the lint screen, but will fall into the air duct. Confirmed customer was not using any softener or dryer sheets. Confirmed dryer was working with no issues. Instructed customer on having home vent cleaned. Confirmed last dryer vent service was done 2 yrs ago. Recommend customer have home dryer vent cleaned. I advised poor air flow will cause lint not to collect on screen."
WASHER WHIRLPOOL WET4027HW0 Arrived on site for drain pump and control replacement. Replaced pump and control found latch not locking . Replaced latch and tested good. No leaks on site
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Arrived on job for complaints of no ice. Bypass thermostat and found motor not working. After replacement of icemaker it filled with water. No leaks detected at time of service
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for noise complaint. Power cycled unit found loud noise from diffuser diagnosed faulty diffuser. Installed new diffuser powered unit on,no odd noise from diffuser unit working as designed."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 arrived on site for cooling issue. Unit powered off,powered unit on checked frost pattern,frost pattern forming on evaporator,possible defrost issue. Replaced defrost thermistor and ui control"
WASHER MAYTAG MHW4300DW0 Arrived to inspect washer not draining.Ran diagnostics test mode and unit wouldn’t go through the test mode.I unplugged the unit and attempted it again and unit ran full diagnostics test mode.Unit completed the diagnostics cycle.Door unlocked and unit works as designed.
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site and inspected ice machine and found it is working properly but gravity drain is loud, recommended that cabinet maker put an access port in the side to see if any adjustment can be made to drain to make it quieter. This is not a fault of the ice machine, no water leaks from connections at time of service."
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect oven temps. I placed my thermal lead in the middle of the center rack and tested on Bake @350 degrees. At the 350 preheat, the temp was only 278, approximately 72 degrees off. I removed and replaced the main control and sensor and tested again. The unit operated as designed as my multimeter showed 352 degrees and the unit showed 356 degrees. Job completed."
WINE COOLER JENN-AIR JUB24FRERS00 "Arrived on site and inspected wine cooler and found temperature will not adjust, disconnected control panel and after resetting connection it is now operating properly. No further repair is required at this time, job complete"
RANGE GE JGS650SEF1SS Arrived onsite to install new LF gas valve and 2 left side knobs to gas range from prior tech’s diagnosis. Removed and replaced LF valve. Reassembled. Installed new knobs. Tested unit. All works as intended. No gas leaks detected at time of service.
MICROWAVE WHIRLPOOL UMV1160CB3 Arrived onsite for customer complaint of OTR microwave not heating. Uninstalled unit and removed cabinet wrapper. Found diode shorted. Removed and replaced magnetron and diode. Reassembled and reinstalled. Tested unit with 1 cup of water @2mins. Water was boiling. No other issues found.
OVEN AMANA AGR6303MFS0 Arrived on site to test unit for oven temp not right. Test unit and found unit at 350 to be at 353. Job complete
RANGE LG LDG3015SWW Arrived on site to test unit for upper oven not getting to temp. Test unit and found upper oven off by 15 degrees. Calibrated oven to +15 job complete collected
REFRIGERATOR GE GSE25HSHESS Arrived onnsite and found unit seal coming out of place but no damage.. repaired seal and heat treated. Unit is now operating as designed.
RANGE LG LDG3015SW "Arrived on site to test unit for upper oven not getting to temp. Test unit and found oven off by 9 degrees, calibrated oven to +10 job complete collected
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a grinding noise. When I arrived, it was very quiet. When I opened the freezer door, the Evap fan came on and the condenser fan came on and I could hear a rubbing noise. I removed the back cover to find the condenser fan blade was stripped where it connects to the fan axle and was rubbing on the fan shroud. Using some black sealer from the unit, I took a piece and put it on the blade and attached it to the fan motor and it operated as designed. I advised the customer of my findings and temporary repair until I can get back with a replacement part. I am ordering the condenser fan and blade. No water leaks observed during service.; ordrng 1 W11127829 (motor-cond) and 1 W11204896 (BLADE-FAN)"
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site replaced dispenser assembly . Checked valves looked good . Ran diagnostics , all checked good . Job complete ,no water detected at time of service .
DISHWASHER FRIGIDAIRE FFCD2413UB0A "Arrived on site for customer complaint of DW NOT working, found faulty pump, I replaced pump, unit tested good."
WASHER MAYTAG MHW5100DW0 "Arrived on site for tub replacement, replaced tub and top. And tested good, no leaks on site"
DISHWASHER KITCHENAID KUDK02DRBS1 "Arrived on site for unit not filling, found spoon under float, removed and tested good. No leaks on site"
REFRIGERATOR GE DFE28JSKHSS "Arrived on site for refrigerator lights not working after control board was installed. Pulled unit out and found connector not connected to control. Taped water line to back and pushed unit in place. Contacted and checked lights. Tested all other operations . All tested good, no water leaks present."
MICROWAVE WHIRLPOOL WMH75021HZ1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the fuse, and both interlocks and tested. Unit operated as designed. Job completed."
MICROWAVE MAYTAG MMV1174FZ0 "Arrived onsite for tenant complaint of OTR microwave making loud grinding noises when in use. Tested unit and found fan making noises. Uninstalled unit. Upon inspection, found pieces of wood lodged in the fan blower. Removed all obstructions and reinstalled unit. Tested unit. Unit now works as intended. No other issues found."
MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived on site to diagnose a microwave that is not heating. Tested unit and found high-voltage system shorted out. Replaced magnetron, capacitor, and diode. Found all is functioning properly at this time."
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and repaired failed motor by replacing. Unit is now operating as designed.
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washing machine and found customer is experiencing an unbalanced load, ran all functions in manual diagnostic and it is operating normally. Confirmed basket is centered, ran a calibration cycle and it is operating properly. Discussed correct loading procedures with customer to prevent any further damage to washer. No water leaks from connections at time of service, job complete"
DISHWASHER GE PDT855SSJ2SS Arrived on job for complaints of leaks. Sensor code showing leaking ran test fill and drain twice no leaks possible cracked sump ordrng 1 WD18X22782 (sump manifold)
DRYER MAYTAG MEDC465HW0 "Arrived on site and found no airflow through lint screen, dryer is heating properly. Dryer vent was not inspected by delivery team, the exit flap was stuck shut and lint was built up blocking airflow. After clearing airflow has returned. Dryer is no and no lint buildup in cabinet at time of service, job complete."
WASHER MAYTAG MVWB765FW0 "Arrived to inspect washer not operating properly.Ran diagnostics test mode and unit tested as designed.Calibrated the unit.Customer advised the unit doesn’t fill, wash, drain or spin properly.Unit preformed all of the above test during diagnostics test mode.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site for damaged door found damaged left side fresh food door. Ordering new door. ; ordrng 1 13094747SQ (DOOR LH SS)
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived on site to test unit for light under not working. Test unit and found light bulb came off of light socket. Replaced housing and advised customer to buy new light bulb job complete
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is forming condensation. Found Center mullion not fully wired from factory causing condensation to build on freezer door seal. Rewired mullion properly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
DRYER GE GFD45GSSM0WW "Arrived onsite for a noisy dryer, test dryer for 15 mins on timed dry high heat. Received no abnormal noise, customer played video /.contacted GE spoke with Greg explained the issue I had. Recommend making sure the drum is not of round. Test ran with a load of towels confirmed rear drum bearing failure.
REFRIGERATOR GE ZISS480DRISS "Arrived on site to install previous diagnosed parts with 2nd man. Inspected unit and found dents on both doors. Had customer sign waiver. Recovered refrigerant from unit. Removed failed compressor, filter drier, access valve and inverter. Installed new compressor and pulled vacuum on unit. Added 12.5 ounce of refrigerant. Installed new inverter and Estes operation. All tested good at time of service, no water leaks present.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site for cooling issue and ice build up on food. Per customer freezer will defrost,breaker needs to be reset to get unit to,start cooling. Called tech support for ongoing issue,ran diagnostics all test passed,per tech support need to check wire harness on H.V. Control. Removed cover checked harness found P6 pin2 LB wire broken in harness called tech support
RANGE WHIRLPOOL WFE975H0HZ1 "Arrived onsite for oven over heating, test ran oven confirmed cycling temps of 394 to 328. Calibrated oven by 10 degrees. Advised customer how to adjust the temp as well per the use and care manual"
DISHWASHER FRIGIDAIRE FGID2466QF6A Arrived on site and tested operation. I found UO fault code indicating failed vent motor. Unit will need new vent motor to repair ; ordrng 1 154861101 (vent assy)
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for loud noise. Removed deli drawer found ice build up on evaporator,per service pointer W11329116C will need to install new cover and updated control. 1 W10889360 (COVER EVAP) and 1 W11333076 (MAIN CONTROL)"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for customer complaint of french door refrigerator not making ice in freezer side. Removed icemaker. Found pin connector on icemaker was bent and not fully seated. Secured harness and ran tests 121 and 98. Both passed. Advised customer of finding. No other issues found.
RANGE JENN-AIR JGRP436WP02 Arrived on job to replace bake burner. After replacement test operation no gas smell.
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site for partial display, performed diagnostic no error. Confirmed exact issue on second wall oven, customer has to reset breaker to correct. Confirmed communication issue installed a new control board and console. Display came with on issues. Customer made aware of second wall oven having the same issues.
DISHWASHER GE GLD5860L15SS "arrived on site to install previously diagnosed and ordered part. I removed and replaced the motor and when I went to test the unit, no water entered the unit. I verified the water was turned on and verified voltage to the valve. I checked the float switch as well and it was good. No water leaks observed during service, job completed."
REFRIGERATOR FRIGIDAIRE FCGM181RQBB "Arrived on site and found water has been leaking from unit. Inspected for leaks and found that the drain pan is cracked. U it will need new drain pan to repair and 2 technicians. ; ordrng 1 297165800 (pan,drain) and 1 CNOTE (2 MAN)"
VENTHOOD WHIRLPOOL UXT5230BDS1 "arrived on site to inspect cooktop downdraft being too loud ad not working. Upon further inspection, I found that the unit is not a downdraft, but a venthood. The customer advised that it’s not venting well ad was loud. When I turned the unit on, the noise level was normal and I found that the filter was very dirty. I advised the customer of my findings and advised that there is nothing wrong with the unit other than the filter being dirty. Provided recommendations for filter replacement. Job completed."
OVEN WHIRLPOOL WFG770H0FZ0 Arrived onsite for the oven that will not light in bake. I found the bake burner not installed on the orifice. I corrected the bake burner and tested the oven. The unit is working as designed. Call complete.
FREEZER WHIRLPOOL KRFC300ESS01 "Arrived on site for refrigerator developing ice in freezer. Found ice buildup on front left side of freezer (see SD-QuickPic). Removed ice buildup and tested door seal. Found door sealing (see SD-QuickPic). Tested all other operations. All tested good, no water leaks present."
REFRIGERATOR AMANA AFI2538AEW Arrived on site for refrigerator not dispensing ice or water. Performed diagnostics mode and found auger motor and compressor net valve not activating. Tested switch on ice door and found opening and closing. Tested voltage and found no voltage at switch. Found control at fault. Will return with ice door on hand if needed. 1 W10890094 (CONTROL )
MICROWAVE GE PEB7227SL1SS Arrived on site and found door stuck shut and release not engaging to release door. Accessed latch assembly and found that the pin for the release on the latch assembly has broken off. Unit will need new latch assembly and rocker to repair.
REFRIGERATOR GE CYE22TSHFSS Arrived onsite for the refrigerator not cooling. I found the RC evaporator fan defective. I replaced the fan and tested the unit. The unit is working as designed. Call complete.
WASHER GE GUD27ESSMWW "Arrived onsite for the washer shutting down in the middle of a cycle. Mr also stated the washer selector switch won’t always respond. I checked stored error codes and had a 27 - water left in the tub with the lid open for more than 15 minutes, 15 - thermistor error, 3 - motor error, and a 26 - out of balance error. I tested the thermistor and had 45K ohms at 80 degrees which is good. I checked the connection at the control for the motor and it was good. I ran a speed wash and the unit worked as designed. I could not get the unit to fail. I checked the connections at the motor and the capacitor. I tested the capacitor and it showed 50mf. The customer stated that sometimes when this happens they unplug the unit and plug it back in to get it to work. I went over unbalanced loads with the customer and explained what these can cause. The unit is working as designed. Call complete."
MICROWAVE WHIRLPOOL WMH73521CS3 On site to replace microwave door. Found door good but still not operating clock properly. Per service main control will need to be replaced as well. 1 W10860347 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site and found unit to be operating perfectly on different outlet. Advised customer that unit was not compatible with shared circuit. Unit is now operating as designed.
COOKTOP IKEA ICR555DB01 "Arrived on site for cooktop making a humming noise . Performed diagnostics mode and checked fault codes, no fault codes. Found transformer making slight humming noises. Changed transformer and found transformer still has slight humming noise. Due to unit having transformer, will continue get humming sound. Tested all operations, all tested good."
REFRIGERATOR KITCHENAID KRMF706ESS00 "arrived on site to inspect refrigerator no ice condition. Upon further inspection, I tested temps in the RC=44 & FC=13. Tested the unit in diagnostics and checked the ice maker for error codes in test 59 and found no error codes. Check harvest mode in test 57 and the ice maker harvested as designed, but no ice came out of it. I tested the fill tube in test 45 ad I could hear the valve come on, but no water was flowing into the ice tray. Checked fill tube heater and the tube was frozen. Also found a large mass of ice under the right pantry drawer ad a large puddle of water under t(e left pantry drawer. It appears that the RC evaporator drain tube is clogged. I am ordering the fill tube heater. Customer will defrost ice from pantry drawer section.. ; ordrng 1 W10760808 (heater) and 1 W10836964 (pan-drip)"
REFRIGERATOR WHIRLPOOL WRM318FMDM02 Arrived onnsite and found icemaker harness disconnected. Disconnected and reconnected to repair Im operation. All checks good.
DRYER WHIRLPOOL WED96HEAC0 "arrived on site to inspect dryer not drying. Upon further inspection, I turned the unit on and found the element heating up. I found a lot of lint built up in the unit. Using my vent test kit, I tested airflow and found that the unit is blocked. I advised the customer of my findings and advised to have the venting cleaned.. No lint at end of service, job completed."
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for customer complaint of unit not producing ice, found faulty valve, I replaced valve unit tested good."
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for customer complaint of top load washer not completing cycles. When arrived, found lid latch clicking on and off. Removed an replaced lid latch assembly. Reassembled and calibrated unit. Unit completed successfully. All water connections were dry at time of service."
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site to diagnose ice machine not producing ice. Ran diags, verified operations in diags, cooled fine and main board registered at least 4.5 degs on evap sensor which had a good frost pattern. Unit isn’t on RO system customer has and is just on normal water. Ran a normal cycle and it seems like hot gas is being activated while unit is trying to cool on the evap.
WASHER WHIRLPOOL WFW92HEFU0 Arrived on site for unit locking checked wl switch . Removed air trap . Found safety pins in drain pump which had worn down blades affecting draining action. Replaced pump motor . Job complete.
FREEZER WHIRLPOOL GB2FHDXWS06 "Arrived on site for water leaking. Diagnosed frozen drain in freezer section,diagnosed unit will need updated drain tube kit. Installed drain tube kit,defrosted drain checked water flow through drain unit working as designed.
OVEN GE PGB911SEJ1SS
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived on job to replace thermistor and icemaker. After replacement test operation. No leaks detected at time of service.
OVEN KITCHENAID KODE500EBS03 Arrived on job to replace door frames both doors. After replacement test operation all functions working properly.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the upper drawer in the freezer with the front face not staying on. I found the bin face coming off the bin because the bin is warped. I replaced the bin. Mr also stated the unit will not roll. I found the left roller bent causing the leveling foot to drag the floor. I removed the roller and straightened the bracket. I reinstalled the roller and the unit will roll correctly now. Call complete.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to diagnose a microwave that is arcing and has burning smell. Found capacitor shorted out causing failure. Replaced capacitor and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MVWB850YW1 Arrived to inspect washer grinding.Attempted to free basket and basket would not come out from the unit.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for customer complaint of 5 door refrigerator not making ice. Ran test 057 and found error code E5 (Timed Ice). Inspected ice maker mold and found small ice chips blocking ice stripper. Cleared blockage and ran test 57. Ice maker harvested successfully. Ran test 45 to fill ice maker mold. No other issues found. All water connections were dry at time of service.
WASHER MAYTAG MVWB865GW0 "Arrived on site for customer complaint of unit not powering on, found faulty console power button, I replaced console, unit tested good."
WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site for drawer that does not move properly. Found that the unit has failed drawer glides. Replaced at unit now operating properly. This is a new home and the builder left the door open for me.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install part ordered by previous tech. Replaced and verified operations. Verified no water leaks at time of svc call. Also informed customer that they will need to keep anything with high water content away from damper, since air coming from damper is way below freezing, to prevent items from freezing."
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to replace idler pulley and belt, I also applied grease to idler and wheels, unit tested good after replacing parts."
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site and found freezer light is on but nothing else is showing power. Inspected HV control board and found it is warm to the touch. Replaced board and it turned on UI showed PO Cleared that and it ran for a few seconds stopped, attempted a few more times, then power cycled several times and completely failed again. ordrng 1 W11043015 (panel-ui) and 1 W11043763 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and installed new door. Tested operation and found unit working properly. Job complete
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and found door not opening due to missing spring. Installed new dispenser assembly and tested. Unit tests good. Job complete
DRYER MAYTAG MED5630HW0 Arrived on site to diagnose a dryer that is making abnormal noise. Found loose screws on frame of unit causing abnormal rattling. Tightened all screws and made sure all components were mounted properly. Tested unit and found all is functioning properly at this time.
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found error code F5E2 (Lid Lock Fault). Removed and replaced lid lock. Tested unit. Found new lid lock keeps clicking off and on. Found lid lock faulty. All water connections were dry at time of service.; ordrng 1 W10837741 (lid strike) and 1 W11307244 (latch)
REFRIGERATOR WHIRLPOOL KRFC704FSS02 Arrived on site to diagnose a refrigerator with doors that are not level. Re-leveled refrigerator and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site and replaced motor. Tub ring not needed. All checks good. Unit is now operating as designed.
DISHWASHER WHIRLPOOL KDTM404ESS0 Arrived on site for dead dishwasher . Found wall switch turned off . Turn switch on and unit powered up . Ran diagnostics and unit checked normal . Nonwater leaks detected at time of service . Job complete.
DISHWASHER JENN-AIR JDB9800CWP2 Arrived onsite for the dishwasher not draining properly. I checked stored error codes and found an F8E4. I cleared the code and I ran the diagnostics cycle and the unit completed the cycle and worked as designed. All of the water drained out and there was nothing in the drain pump. Call complete.
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but wash motor not coming on. Replaced sump and motor test unit for leaks no leaks present at this time. Unit working correctly job complete.
DRYER MAYTAG MED8200FC2 Arrived on job to replace drum. After replacement test operation noise level normal.
REFRIGERATOR KITCHENAID KBSD602ESS01 Arrived on site for faulty control. Replaced niagra and main control powered unit on tested ice dispenser unit working as designed.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "arrived on site to inspect refrigerator leaking water. Upon further inspection, I found the left side of the FC door not sealing at the bottom corner area. Found ice buildup on the rails and also found ice buildup on the Evap cover. Removed the back cover and checked the drain hose and it was good. Found a solid plate of ice on the bottom of the FC section. Attempted to adjust the left rail bracket but it did not help. I am ordering the Evap motor/harness, both rails and both brackets and the FC door gasket.. No water leaks observed during service. ordrng 1 CNOTE (AUTHORIZATION) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10276647 (motor-evap) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) and 1 WPW10714545 (gasket-fip)"
REFRIGERATOR GE ZIR36NMHRH "Arrived on site to install previous diagnosed part. Gained access to door spring. Installed new door spring. Tested door operation. All tested good, no water leaks present.
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and found unit fully thawed. Disassembled Evap cover and found cracked thermistor. Replaced Evap cover and did not replace control. Turned unit on. And found operating as designed.
REFRIGERATOR WHIRLPOOL WRS586FLDM00 "Arrived to inspect refrigerator not operating properly.Put the unit through diagnostic test mode and tested all aspects of the unit and all checked out properly.Emptied the ice dispenser tray that was frozen in the freezer door and at the customers request, I turn off the ice maker.
OVEN WHIRLPOOL RBS305PDB14
RANGE AMANA AER6303MFS1 Arrived on site to test unit for oven under cooking. Test unit and found unit off by 5 degrees. Calibrated oven to +5. Job complete
DISHWASHER AMANA ABD1400AGS0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I found water in the bottom of the tub. I attempted to drain the unit by pressing cancel button but the unit would not drain. I inspected the disposal and it appeared to be new. I checked the knockout and found it was still there. I removed the knockout from the disposal and pressed cancel on the dishwasher to engage the drain pump and the unit began to drain the water into the disposal. I tested the unit and it operated as designed with no water leaks. I contacted the property manager to advise of my findings. No water leaks observed during service, job completed."
WASHER WHIRLPOOL MVWB835DW0 Arrived on site for for not unlocking coding f5e3 unlock error. Replaced latch assembly washer tested good.
REFRIGERATOR AMANA ASD2575BRB01 Arrived on site to diagnose a refrigerator that is not dispensing water at all. Tested unit and found filter housing failed causing unit not to pass water through filter assembly. Replaced filter housing and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
OVEN WHIRLPOOL WFE525S0HZ0 Arrived to inspect oven with hinge issues.Confirmed the complaint and removed and replaced the right door hinge.Reassembled the unit and unit now operates as designed.Customer Satisfied JOB COMPLETE
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site to test unit for open close door error. Test unit and found bad switches. Replaced interlocks test unit and unit test good job complete.
DISHWASHER MAYTAG MDB4409PAS0 Arrived on site to repair unit that is leaking water. Ran unit for 35 minutes and never saw a single drop of water leak from the unit.
RANGE WHIRLPOOL WFC150M0EW3 Arrived onsite for customer complaint of freestanding range bake/broil not coming on. Found relay in control stuck open. Removed and replaced control panel. Reassembled and tested unit. Unit bake/broil now working as intended. No other issues found. All water connections were dry at time of service.
REFRIGERATOR FRIGIDAIRE LGHK2336TF "Arrived onsite to install new motor, housing and yoke to ice dispenser. Removed and replaced all parts. Reassembled and tested unit. Unit now dispenser both crushed and cubed ice. No other issues found. All water connections were dry at time of service."
WASHER WHIRLPOOL MVWC565FW1 Arrived on site to diagnose a washer that is not completing cycles. Found capacitor not fully wired from factory. Wired capacitor properly and tested unit. Found all is working properly at this time. No leaks were found at time of service.
DRYER ROPER RED4516FW0 Arrived onsite for customer complaint of dryer not coming on. Removed back panel and found thermal fuse open. Removed and replaced thermal fuse and reassembled. Tested unit. Unit now heats and tumbles as intended. No other issues found.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for unit ice is sticking together. Removed the ice box assembly and found the fill tube is clogged with ice. Removed the ice and tested the unit. Unit works properly and all water connections were dry at the time of service.
DISHWASHER KITCHENAID KDTM704ESS2 "Arrived on site for unit leaking from left side of door, found unit inlet valve leaking and replaced and tested good, also saw was slightly tilted forward to the left, leveled and adjusted unit and tested again with no leaks on site"
WASHER LG WM3570HVA "Arrived onsite for not dispensing soap or softener. Performed diagnostic found poor cold water pressure due to a defective valve from normal wear and tear. Installed new valve cleaned and reseated dispenser cap covers. Liquid detergent box was not siphoning the water the down effectively. Cut a small v notch at the 11 o’clock position on the stem of the liquid detergent box. Reinstalled detergent cap for liquid detergent compartment, confirmed the siphoning issues was resolved. Instructed on soap usage, also advised how to clean the coin trap as well. Washer tested good no leaks"
REFRIGERATOR LG LFXS28968S/00 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and found ice maker jammed. Reset ice maker and found ice maker cycling correctly. Shown customer how to remove ice container and reset ice maker. All tested good, no water leaks present."
DRYER GE GTD75GCPLDG Arrived to inspect clicking or ticking noise from dryer. Disassembled the unit and powered the unit on. All sounds are totally normal coming from the dryer.CUSTOMER ADVISED OF FINDING JOB COMPLETE.