Celia - Austin, TX
Great service! Thanks
Margaret - Dale, TX
Stanley Spencer - Leander, TX
Lou was very good about explaining what he was doing or needed to be done. I trust him to do what needed to be done. Great person.
Lou was great
Shawn - Leander, TX
Lou was great. He was very friendly, took his time and was very thurrough.
great service until the end
Mike - Round Rock, TX
Everything was great, repairman was thorough until the end when he put our dishwasher back in crooked and the rubber seal is messed up.
Replacement Knob for Whirlpool Stove
Allyson - Pflugerville, TX
The knob was replaced and stuck out farther than the others. The technician told me to get a dremel to cut it down. I don't believe it should've been left up to me to do that...
Sabra - Austin, TX
Great work done quickly.
Clif and Appliance Express
Bryan T. - Austin, TX
Clif was absolutely professional and solved my leaking dishwasher issue quickly. He took the time to explain the source of the issue and what was needed in order to resolve the problem. Great customer service!
Carolyn - The Hills, TX
Jennifer - Florence, TX
The service was excellent. Thank you!
Amelia - Kyle, TX
Elizabeth - Austin, TX
Mike - Kingsland, TX
Had to totally redo jets in each burner. Had me verify each before leaving. Very professional.
Jennifer - Leander, TX
Excellent, personable, knowledgable, and efficient!
Informative & Knowledgeable
Rachel - Austin, TX
thankful for honest work
Robert - Horseshoe Bay, TX
Anna - Dale, TX
have not used dryer yet because i was told not to use it until the vent is fixed so i do not know if dryer works properly or not. I have to get venting parts and fix that myself, so therefore cannot give a good rating.
Jane - Austin, TX
E's Garage Fridge
Evelyn - Georgetown, TX
Took two fridges and two repairmen, but Tyler solved the problems. Hooray!
Denise - San Marcos, TX
Nader - Austin, TX
THE UNDER WARRANTY DISHWASHER WAS DAMAGED BY USER AND THEY FIXED IT AT NO CHARGE. THE SERVICE PERSONAL WERE POLITE, CONSIDERATE, AND KNOWLEDGEABLE.
Margaret - Temple, TX
As a overall service it was great. The only thing I found poor as the seclude had to be changed due to parts for repair were late coming and the appointment delayed one day waiting for the parts. There were no parts installed as the problem was more of a need for a better trained owner. There were no explanation of how the overall system works the cooling system and the high speed fan. The repair man did a good job teaching me and my wife. Thanks to him. There are a number of poorly designed parts of this frig starting with the door ice packet being too small and the flow of the air within the frig.
VERY POLITE AND FRIENDLY
John - Horseshoe Bay, TX
Ben - Austin, TX
Clif came to fix my whirlpool washer and diagnosed the problem in a few seconds. After that he got right to work and did a great job. Washer works perfectly again.
Ann - Manor, TX
Great and on time
Ice maker leaking water
Everett - Smithville, TX
Scott is great. He fixed the problems and cleaned out all the ice in freezer, dried it out, and put everything back. Over and beyond what technicians usually do. Hasn’t leaked a drop since!!
Refrigerator & Microwave
Sam - Georgetown, TX
The service was performed quickly and efficiently.
Theodora - Meadowlakes, TX
Yvonne - Gatesville, TX
Ethel - Smithville, TX
Scott was very professional and knowledgeable. Thanks to him for all his advice, etc.
Ken - Liberty Hill, TX
Service tech James did a great job. He was knowledgable, efficient, competent and offered up a lot of advice regarding our oven and refrigerator. As for the cost and pricing I have nothing to compare to since I haven't had to use an appliance repair service before but I think it was reasonable for the excellent service received.
Great customer care
Andrew - Georgetown, TX
Jonathan was great he took time to explain what he had found and how he fixed it. He also took time to look at my gas range and arrange for a new part and set up a new repair date. Great customer service and product knowledge.
Shawn - Georgetown, TX
We were very impressed with our overall experience and will absolutely use Appliance Express again. Honesty in service is a hard thing to come by and our experience with AE renewed our faith that there are still companies out there who are on the level.
Karen - Round Rock, TX
Clif was right on time, knew what he was doing, and fixed my problem. He also instructed me on proper way to load the washer to avoid balance issues.
ice maker service
Bob - Austin, TX
Lisa - VLG O THE HLS, TX
Arrived right on time, very friendly, very professional!
Elizabeth - Austin, TX
He showed up on tome and finished in a very acceptable timeline.
Vicky - Waco, TX
great company to work with
great company to work with
Great service; excellent attitude
John - Austin, TX
Julie - Waco, TX
Very fast and professional
Kathleen - Manor, TX
The repairman was friendly, quick, and informative.
Vickie - Austin, TX
Scheduling was easy and Richard was very friendly, polite, and knowledgeable. I will definitely use this company again, and hope to have Richard do the work.
James - Georgetown, TX
The tech. was very courteous and professional.
"Livingston - Lakeway, TX
Great service, extremely knowledgeable.
KS - Blanco, TX
Brandon provided comprehensive, insightful information on the set up, installation and make up of our Kitchen Aid ice maker. Thanks to his inspection and explanation of what caused the problem, we are now speaking with the retailer and the builder to resolve these issues.
Linda - Bastrop, TX
Excellent job! Courteous, knowledgeable, and very helpful.
Julius Eickenhorst - Austin, TX
Excellent timely service. Very courteous technician and explained the problem.
Great service, friendly and prompt
Rosemary - San Marcos, TX
Really nice man!!!
Barbara - Meadowlakes, TX
Very Competent, technically proficient service
Harrison - Austin, TX
Paul worked on three appliances: ice maker, trash compactor and oven. His competence on each was superb.
John - Killeen, TX
John was outstanding. Great timely service!
Phyllis - Georgetown, TX
Curtis - Austin, TX
My tech took his time and explained everything i asked about. He was very helpful, thanks for hiring such great people!
Susan - Temple, TX
John arrived on time. He was very pleasant and informative and took care of the issue I was having with my dryer.
Excellent service technician
Robert - Burnet, TX
Thank you, Appliance Express. Since my worst purchase in 30+ years of Maytag appliances, AE has been in my home to repair the newest latest and greatest Maytag front loading washer and dryer so may times I can't remember. Replaced virtually everything in both the washer and dryer that can be replaced. Time will tell...best advise is NEVER buy Maytag anything. Second best is to purchase an extended warranty and third is get to know Appliance Express (an excellent company and the best technicians !!!).
Tommie - Georgetown, TX
He was professional, courteous, efficient, and made the needed repairs on our washer, dryer, and dishwasher and explained how it completed the repair.
Sent - Georgetown, TX
Appliance Express Survey
Faustino - Bee Cave, TX
My machine works. Thnx
Sandra - Austin, TX
Ashley - Kyle, TX
Tech did an excellent job m!
above what we expected
David - Burnet, TX
I was not at home when Al arrived to fix our whirlpool. My wife said he was very nice and had informed her what was wrong. He was about finished when I arrived. We are very happy with his excellent service.
Clinton - Austin, TX
Carolyn - Leander, TX
The technician explain what he was doing to our appliance & took the time to go over care & maintenance with me.
Caroline - Burnet, TX
Great service, knowledgeable professional tech
Jake - Dripping Springs, TX
On time, fixed it first time, brought the right parts, great to work with.
Quality, reliable service
Chris - San Marcos, TX
Every time I've called Appliance Express, a repairman comes out when they have said they would, fixes my problem (or order a part then comes back and fixes it), and does it all in a friendly, educational manner. Definitely my favorite service guys.
Tech was great but the scheduling process is out of the 60s....
Alton - Austin, TX
It takes days to get a service window scheduled and then is it a 3 hour window. Don't know what I would have done had I not been able to stay at home. The technician was terrific and fixed the problem pronto. Their scheduling process is archaic.
Kelly - Leander, TX
Lou was so helpful and thorough.
Kayla - Bertram, TX
He was very nice and it was a very fast fix.
Dorii - Waco, TX
The service person was knowledgeable and efficient. And had our problem fixed with in a few minutes. Also gave recommendations on how to keep our fridge running well. The problem is a design flaw, so nothing we did or could possibly know.
Tom - Leander, TX
He called beforehand & arrived on time He did the work in a short amount of time and showed me that the repair corrected the problem Excellent job & customer service
Very happy customer
Claudia - Spicewood, TX
Very professional and friendly.
Martha - Georgetown, TX
Paul came with a trainee. He assessed the problem quickly and repaired it. Hopefully this will finally fix the problem, he said it was a loose wire. Time will tell. I enjoyed talking with both guys, they were polite, respectful, both had a good sense of humor.
Very professional and thorough. Looking forward to many more years of use of my washing machine.
Michael - Austin, TX
Peter - Lakeway, TX
Luis took care of my appliance right away in a professional and courteous manner. Thank you!
Kirk - Austin, TX
Very efficient and courteous
Mike - Austin, TX
Tech was very courteous and efficient
Neil - Georgetown, TX
My freezer was repaired but when I put the food back into the slider drawer it’s making clacking noises like it’s off the track. I notified Appliance Express and it will be a week before the technician Jonathan Short will return. In the meantime I’m left with a freezer slider drawer that I might damage by using and Appliance Express is “not responsible” for broken parts. I’m not real pleased at this point! Stay tuned for my update after he returns next week.
Ellis - Leander, TX
Job well done
Michael - Round Rock, TX
Mr. West came on time to repair my refrigerator. He explained the problem and fixed the problem. Mr. Wes is great problem solving technician!
Aura - Austin, TX
Appliance Express servicemen have always delivered great service with a knowledge of the equipment they are working on. I have had impressionable attitudes with each servicemen, they are great and I am grateful to have their service. They deserve a free washer, or bonus. With Respect Sherry McClain. Aura Riverside.
Robert - New Braunfels, TX
Misti - Canyon Lake, TX
Very knowledgeable and professional
Nick - Lakeway, TX
Expensive but needed
Todd - Austin, TX
DHARMA - Austin, TX
Great DW repair!
Evy - Pflugerville, TX
Scott confirmed appt., arrived on time, and was careful of customer's property, wearing shoe covers before entering home. Repaired door handle and cleaned up area before leaving. Excellent service!
Justin - Marble Falls, TX
James and Appliance Express were very professional, polite and had great communication. I would easily recommend them to take care of all of your appliance needs, thanks!!
Excellent technician , very knowledgeable !
Christine - Round Rock, TX
The service was great , even though it had to be on a Saturday ! The technician was well prepared ,very friendly , polite and definitly knew what he was doing . Repair went very smoothly!
Donna - Cedar Park, TX
David - New Braunfels, TX
First class warranty service. On time, knows the machine inside and out.
Michele - Belton, TX
Jonathan was friendly, knowledgeable and a good trouble shooter.
Love the company and the technician’s knowledge and attitude
Debbie - Red Rock, TX
I have been greatly relieved about service from Appliance Express. No long waits for a person to speak with, contact via email and text and a human voice. Always friendly and expedient. The technician was knowledgeable and shared more info with me about any future appliance warranties.
Stephanie - Austin, TX
Super nice technician, great service!!
Maytag Washer/Dryer Service
Debbie - Granite Shoals, TX
Jonathan is an outstanding representative for Appliance Express. He is very knowledgeable and helpful in explaining our equipment problems. We will definitely use this company again for any future appliance needs.
Wonderful fast friendly service
Kelli - Georgetown, TX
Everything was perfect!
Betty - Nolanville, TX
Henry - Austin, TX
Very professional !
Amanda - Austin, TX
David was phenomenal - thorough in testing, explanations, communication, and provided me with the information I’ll need going forward to more competently take care of my range oven as I continue using it for baking and cooking.
Mary - Austin, TX
George - San Marcos, TX
Kevin Bell came out to repair our Whirpool stove and did a great job. He is friendly, very knowledgeable, and got us back up and running.
Linda - Rogers, TX
Very friendly and knowledgeable. Had washer running in no time.
They did an excellent job!
Karen - Austin, TX
Very efficient. very professional
Juan - San Marcos, TX
Very friendly, but professional. Started on the job right away. Shared other information about some of the other functions on the oven. Finished the repair in a very short time and checked to see that oven was functioning properly before he left.
Theresa - Austin, TX
The technician was knowledgeable and prompt. He quickly figured out the problem and resolved it.
Don - Bastrop, TX
Larry - Manor, TX
Tiffany - Dripping Springs, TX
Service was excellent!
Meaghan - Austin, TX
Scott was a great technician - on time, friendly, and fixed what was broken!
Prompt great service
Pat - Austin, TX
Analyzed problem and promptly fixed
Rachel - Manor, TX
He was great! Fixed the problem in under a minute, full explained what was wrong, then did an amazing job explaining the best way to run my dishwasher and the most effective products to you.
Irene - Pflugerville, TX
Scott was very knowledgeable and super friendly! Thank you for your service!!
Austin - Liberty Hill, TX
Brent - Cedar Park, TX
Did a great job. Fixed my issue fast.
Edward - Austin, TX
Tyler was very good, but the oven is still not heating properly. We need a recall.
Russ - Belton, TX
Beryl - Georgetown, TX
In and out in no time to fix our fridge. Great experience!
Chase - Austin, TX
We had a wonderful experience with Leo, our appliance express tech. From the moment I opened my front door, he was polite, professional and went straight to work. He even obliged my 4 year old who kept asking him questions about what he was doing. Thank goodness it was a quick simple fix. We will definitely be recommending appliance express to anyone in need!
Mary - Cedar Park, TX
Tyler took care of my dryer noise and did a very efficient job!
title of what?
Aj - Georgetown, TX
James was professional, knowledgeable, and very courteous. I had the same experience with another repairman on a different appliance. Also he was very efficient and repaired the problem very quickly. I didn’t have to wait for parts because he had them on his truck
On time(early),knowledgeable,great “bedside manner”
Rodney - Georgetown, TX
"Pacesetter - Bastrop, TX
Appliance Technician is great!
Theresa - Manchaca, TX
The technician was professional and knowledgeable . He was friendly and easy to talk with and answered all my questions!
Wish he would have been the first technician sent out.
Sue - Wimberley, TX
Kevin was very professional and got to the bottom of the problem. He knows his stuff. I’m just sorry I had to buy a new ice maker for $200 when that wasn’t the problem. But Kevin was not the first technician to come out and diagnose the problem so no fault of his.
Jim - Buda, TX
Great service , very friendly and professional
Great technician. Very polite and knowledgeable about my refrigerator
Karen - Round Rock, TX
Denise - San Marcos, TX
Great work, diagnosed the problem and repaired it quickly
Great service, very knowledgeable & friendly!
Jessica - Austin, TX
Nita - Burnet, TX
We appreciate the honest opinion of Jonathan. Glad he was able to repair our dishwasher!
Great service, very knowledgeable technician
Meri - Leander, TX
William - New Braunfels, TX
They were very punctual, professionals, well knowledge on the unit and repaired the unit in 30 minutes. Highly recommend Alliance Express for any repairs you require.
he was good
Jeri - Coupland, TX
he didn't have to do anything but turn the machine on .. i still had to pay for a service charge of $120.00
Virginia - Georgetown, TX
Alvin Is Great!
Martha - Georgetown, TX
Alvin was great, very professional and very personable. My problem hasn't yet been resolved, but not his fault. He worked for a long time, thought it was fixed, not working again this morning. There is an electrical problem not of his making.
Ashlee - Dripping Springs, TX
Alisha - Troy, TX
Much more professional and actually thoroughly checked my dryer to find the problem. Still sucks that it took two appointments over a span of a week to only need lubricant added.
Alisha - Troy, TX
He showed up and without hearing the sound my dryer was making he started taking it apart. Replaced a part and told me I was good to go. As soon as he left the dryer began making the same noise. Called back only for him to return and tell me it’s the motor and he has to order it. 5 days later they come back and this guy says the motor is fine. I simply needed lubricant on a part inside the dryer. First service guy was very unprofessional. Second guy was much better but still sucks to wait an entire week for the dryer to get lubricant added to it.
Great service.. unfortunately it was not inexpensive.
Hymie - Bee Cave, TX
The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..
Gregory - Cedar Park, TX
Tyler Bare was very nice and very patient with me and my son he fixed my issue and was kind enough to help me with the washer as well he is a great employee
Esther - Georgetown, TX
Teri - Round Rock, TX
Professional, prompt and informed me of the situation.
Roberto - New Braunfels, TX
Thanks for the quick service!
Karen - Kyle, TX
Guys were great and explained all that they were doing.
John - Kingsbury, TX
Got it fixed, showed up on time, and left with area clean
Tangela - Lewisville, TX
Scott was fabulous!
Scotty - Valley Mills, TX
Edwin - Hutto, TX
I just want to give a big thank you to appliance express and the guys that work there. They went out of there way to get my deep freezer fixed in time for my deer meat. Thank y’all again Edwin K
John - Georgetown, TX
Arrived on time and the job work was completed to my satisfaction.
Joan - Leander, TX
Gregory - Harker Heights, TX
Service was great
Ronald - Killeen, TX
Professional & Satisfied Service Experience!
James - Austin, TX
I was very impressed with the expertise and knowledge that Luis (Appliance Express service technician) exhibited during the diagnosis and repair of our refrigerator. He was extremely accurate, time efficient, polite and professional. It was a pleasure working with Luis and the scheduling staff at Appliance Express. Our refrigerator is now working superbly! Thanks again.
Rachel - Cedar Park, TX
Timely. Quick. Lou was friendly and fixed our stove in no time at all!
Kenneth Fincher - Austin, TX
Disappointing service Evidently the service technician did not do a complete and thorough check of the problems with our microwave oven. Within near hours after the service call, the apparatus quit working. While I understand this might happen, I feel that it is appliance express‘s Responsibility to correct this error as soon as possible and without the charge of an additional service call.
Robert - Austin, TX
Andy was quick to assess what was wrong and was quick to fix. Great technician.
Terrible Service Failed to Fix issue!
Steve - Austin, TX
3 times they came out to fix the washer and failed all 3 times. They had no idea what parts would fix it and when they replaced two parts it still didn’t work! We had to buy a new one since they shut us down for over two weeks and still had the same issue.
Madelyn - Austin, TX
Luis was a great tech and explained the issue with my refrigerator that two other techs could not. He was professional and knowledgeable.
Scott - Austin, TX
Harmoney - Jarrell, TX
Joyce - Dripping Springs, TX
Brandon is very knowledgeable and courteous. I just wish they would send the parts with him on the first visit so he doesn't have to come back a second time.
Dee - Liberty Hill, TX
Technician showed up as scheduled and was able to address the problem on the first visit.
Joanna - Austin, TX
Kirsten - Nolanville, TX
He was great, very friendly!! Highly recommend!
Great Service Tech - Found out things about this washer I didn’t know
John - Round Rock, TX
Connie - Austin, TX
Clif did a through job in reviewing our concerns
Marcell - Austin, TX
Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.
William - Austin, TX
He was great
Very good service. Washing machine is working perfectly.
"Schlessiger - Canyon Lake, TX
Very good will call again if needed
Fast and great service
Maritza - Cedar Park, TX
Lee - Georgetown, TX
Very polite, informative and fixed the problem within 5 minutes. Would highly recommend
Jean - Georgetown, TX
JB - Austin, TX
Leo Cantu is a great asset to your company. Leo is very knowledgeable in his field, accesible for questions, very polite.
Cristina - Austin, TX
I appreciated very much this second visit of a different technician at no cost to me for assessment on my range oven that goes out after a while of functioning. Leo checked all possible problems starting with the overly stuffed drawer below the oven with pots and pans. Explained why it should not be overly stuffed. Then proceeded to turn oven on and wait to observe its function. During his visit the oven worked well and we believed that by half emptying the drawer below had taken care of the problem. I have been testing the oven with short and longer periods of baking and, unfortunately, the problem persists. It runs well for short periods only, but at longer periods, it turns off by itself. Furthermore, I should say that the first technician was correct in his diagnosis, but the lack of explanations to the customer and manner of concluding his assessment was impolite and not the way to end a professional visit. Thank you so much for your consideration in sending a second technician to clarify the matter.
Very satisfied with very knowledgeable and efficient work.
Kenneth - Round Rock, TX
Andy met his appointment commitment and was on time for both visits - once to diagnose and once to resolve the issue. I am very satisfied with Andy’s service and with Appliance Express and will use them in case of future need.
Travis - Pflugerville, TX
Susan - Spicewood, TX
Luis called ahead, arrived on time, was friendly and professional, and he fixed our problem in record time! Love this type of service!
Lynn - Georgetown, TX
Jonathan was very knowledgeable and prompt and explained all things to help my products work better. I would recommend him for any future non warranty services on my appliances. This was a no cost to me warranty visit.
Waist of my time
Mary - Cedar Park, TX
Scheduling service was easy and I only had to wait 5 days for someone to come out. Unfortunately, Tyler didn’t do it for me. He came and left in 15 minutes. My concerns were never addressed by any tools or troubleshooting except putting it in a spin cycle without any clothes. He said I had to fill the washing machine up all the way to avoid it shaking. I’ve never heard that suggestion...ever. My complaint was that the machine wouldn’t drain and that it would shake to the point of the detergent drawer shaking out. All he did in coming out to my house and wasting my time is saying his time was more valuable than mine. He also asked me if I lived with anyone like my husband. I said, no, I don’t have one. He laughed and said, I’m sorry like he was sad for me. I still don’t know why he asked me that question and why he’s sorry. Customer service 101- don’t ask the customer personal questions and then say I’m sorry. Ha! I still haven’t received a call to reschedule the appointment with a senior technician.
Rosa - Leander, TX
Great techs but scheduling trouble
Richard - Pflugerville, TX
Both techs were on time and knew what they were doing. A rating based on them would be “excellent.” There is a problem with the way service requests are handled. I tried to describe my issue on the web site and was limited to too few characters to clearly describe everything that had happened. In order to be sure to communicate everything needed, I decided to call. I described the original issue and also what I did to make it worse. I included enough info for the tech to bring everything needed on the first visit. That information did not get to him so a second visit was needed. I am not upset about any of this, but it is an area where you could improve. I hope it helps. Please ignore the rating for price below. An extended warranty paid for it.
Mike - Kingsbury, TX
On time and had the part with him
Ross - Pflugerville, TX
Wes was a little early (from the estimated time given in an email), which was great. He was polite, friendly and even had the part on hand. It appears the issue is resolved. Awesome!
Micheon - Round Rock, TX
Ken - Austin, TX
Got here on time, polite, courteous, quickly repaired dryer
Lanette - Austin, TX
Thorough and knowledgeable service
Jaime - Cedar Park, TX
I trust this company to provide great service and highly recommend them. This is the second time I have had someone come out and I will use them again!
Peggy - Pflugerville, TX
Good Service--a thing of the past in the present!
Nelson - Wimberley, TX
Kofi - Manor, TX
Scott showed up, analysed the issue & took care of it in a timely fashion. He was a professional all the way, great experience!
Erin - Austin, TX
Friendly, informative, and professional. We did have one incidence of the same issue after he left though so we shall see if it stays fixed.
Edna - Round Rock, TX
Repairman came in, repaired and was gone!
Jason - San Marcos, TX
The AE team that fixed my refrigerator was quick, curious, and professional. Would use again!
Jack - Austin, TX
Heather - Round Rock, TX
On time. Respectful. Professional and fast!
Richard - Buda, TX
Thanks Richard, good job, timely and thorough.
Catherine - Austin, TX
Danielle - New Braunfels, TX
Gerald - Austin, TX
David was courteous knowledgeable and professional. Awesome Tech.
Fair price he was able get frig working until part came in.
Brian - Georgetown, TX
FREEZER WHIRLPOOL WRS315SDHM01 Arrived on site removed old unit. Installed new refrigerator. No water leaks. Job complete
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived on job for complaints of not draining. Found hose blockage.After replacement test operation. Dishwasher drain properly. No leaks detected at time of service.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for cooktop on light not turning off. I inspected the unit and work area. I found the cooktop on light still on. I gained access to the switchs and found the right front switch at fault. I replaced the switch and tested the unit. The light now turns on and off properly. Job complete.
WASHER WHIRLPOOL MAT12PSLWW "Arrived onsite for unit staying stuck at 8min. Looked at unit. Customer said that if they unplugged it and plug it back in. It will work as normal for a bit but then get stuck at 8min. Found that control board needs to be replaced Let customer know. No other issues at this time. Job complete.
DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site to install previously diagnosed adjuster kit. Upon arrival I was able to install and repair the damaged diagnosed yet but upon arrival customer stated that since our last trip some wheels off the bottom rack of now fallen off and I was not able to repair or get the wheels to properly mount back to the bottom rack we will need to get further authorization from American home shield for the rack and I also found after customer mentioned that now the soap dispenser is also not opening up as it should even though it is functioning fine on the last diagnosis will need to get for authorization for the soap dispenser as well as the bottom wheel racks; ordrng 1 CNOTE (AHS AUTHO NEEDED ) and 4 W10195416V (dish rack wheel)s and 1 WPW10195175 (dispenser)
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and inspected refrigerator and found water line is frozen for icemaker, refrigerator was set to cool level 7 which is the maximum. It will need to defrost and left breaker off on refrigerator. Apartment maintenance did not accompany technician into unit, because of this sent a short video of icemaker cycling to DW. apartment isnt occupied and recommended it be left with the breaker off for 24 hours minimum. Cycled icemaker and confirmed it will work once line is thawed."
DRYER WHIRLPOOL WED5100HW0 "Arrived onsite for F2E2 error code. Removed panel according to service pointer W11436350. Secured ribbon, but did not correct issue. Replaced panel. Tested unit and unit is functioning properly. Job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher leaking. Upon inspection of the diagnostics cycle. I did not detect any leaks. I tested the vent fan and I could hear it running. With no leaks detected I explained to the Customer how the positioning of certain dishes can direct water to the vent and cause water to leak from the vent port. No leaks detected during time of service. In the event of a call back send gasket dispenser vent fan assembly and control. Job complete.
MICROWAVE WHIRLPOOL MH1170XSB0 "Arrived onsite for the microwave not working. During testing found that the fuse was blown. Used my resettable fuse device and found that the noise filter was causing the fuse to go out. Magnetron looks to be in bad shape as well, control board will need to be replaced as well. ; ordrng 1 8206624 (Filter) and 1 8206360 (Control board)"
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect fridge, fridge was missing Icemaker assembly, installed icemaker. Job complete"
REFRIGERATOR KITCHENAID KRFC704FBS Arrived on site for frost build up on the fresh food evaporator. I inspected the unit and work area. I found the unit already defrosted. I found the unit in global defrost instead of basic defrost. I changed it to basic defrost. I found the fresh food section thermistor not secured properly. I secured the evaporator thermistor. I checked all thermistor and they all checked good with in range. I tested all the fans and found the working as designed. The unit is working as designed. Job complete.
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven not heating. During testing found that found error codes F1 F3. For control board failure and temp sensor shorted. Ran diagnostics and found that temp sensor is not working properly it did not ohm out properly. Also found that the control board is also faulting out. Will need to replace control board and temp sensor. Ordering parts and office to schedule ; ordrng 1 W11126814 (Control board)
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived on site for dishwasher that would go through was and drain cycle continuously all day. I put unit into diagnostics mode and found stored error code F6E4, after the error codes the unit would then make a loud beep and not enter a diagnostic cycle. I found that the filter in the unit was extremely dirt and the OWI was covered in grime. I cleaned both and then tested unit again, but it would not initiate diagnostics cycle still. I checked the float switch but it ohmd out correctly. I found the unit to have a bad control and OWI sensor. I installed new parts and tested unit. Unit now working as designed. Call complete."
WASHER MAYTAG MVWC6ESWW1 "Arrived on site to install previously diagnosed and ordered part. Due to the basket drive failure, I removed and replaced the basket drive and tested. Unit is operating as designed. Unit was in the garage and not connected to water. No leaks observed during service. Job completed."
ICE MACHINE KITCHENAID KUIC15PLTS0 Arrived on job to install previously diagnosed part. After replacement test operation compressor running.
DISHWASHER KITCHENAID KDTE234GPS1 Arrived on site for dishwasher with leak. Ran unit in diagnostics cycle and observed no leaks during service. Unit working as designed.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for customer complaint of lights not working, found multiple failed modules, I replaced modules, unit tested good."
OVEN KITCHENAID KODE300ESS05 "Arrived on site for double wall oven that had a temp that was too low in the lower oven. Customer stated it was tested originally with a thermostat. I tested the temperatures and the oven carried an average of 341°F, I calibrated unit 10°F up. Unit now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for door bottom panel dented. Upon arrival found unit bottom door dented. Replaced door and tested. Unit is operating as designed cooling and door is in place correctly and new. Job Completed.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for a refrigerator that still is not making ice. I checked temps and found the RC at 41 degrees and the FC only dropping to 9.8 degrees when the unit switched back to the FC to cool. I found all components that have to do with the ice maker functions working as designed except the icemaker is never getting to harvest temp. I inspected the FC evaporator coil and it had frost on about a third of it. I inspected the condenser and found the outer parts of the coil clean but the inner parts of the coil were packed with hair and dust not allowing good air flow across it. The temps in the FC have been the same on the past 4 visits so I explained to the customer that I didnt suspect a refrigerant leak but suspected the restricted coil to be the cause for it not reaching harvest temp. I explained to the customer that the coil would have to be blown out using a compressor and blow nozzle but explained that it would make a big mess and we didnt
DISHWASHER WHIRLPOOL MDB4949SKZ "Arrived onsite to replace previously diagnosed parts. Replaced drain motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
MICROWAVE WHIRLPOOL WMH78019HZ3 Arrived on site to install previously
REFRIGERATOR WHIRLPOOL WRF540CWHB01 "Arrived on site for noise complaint. Found noise when condenser fan runs,found harness in compressor compartment obstructing fan blade,adjusted condenser fan housing,rerouted harness assembly noise no longer present"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for dispenser not working. I inspected the unit and work area. I found the dispenser motor siezed. I found good voltage to the motor when called for. I replaced the dispenser motor. I tested the unit and it is now working as designed. Job complete.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and sound customer is experiencing glass on door hot to the touch. Per service pointer W10917778 added insulation to the inside of the glass door panel. This should help lower the external temperature of the glass. Range is otherwise operating normally, job complete"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for defective icemaker. Removed defective icemaker installed a new icemaker ran diagnostics harvest test passed,ran fill test passed."
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for the microwave not heating. During testing found that error code F1E4. Replaced control board and it did not resolve the issue. Replaced upper interlock switches and it did not resolve the issue. Will need to reorder control board , upper interlock, lower interlock, main harness. Office to schedule ; ordrng 1 W10892389 (Control) and 1 W11433682 (Upper interlock) and 1 W11433683 (Lower interlock) and 1 W11350914 (Harness)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for customer complaint of unit not cleaning dishes and not dispensing soap. Found unit was clogged with hard water and soap scum from u it never being cleaned. Instructed customer to replace spray arms and clean 2-3 times with dishwasher magic.
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Arrived onsite and found unit drawer broken. Replaced upper freezer bin. Unit is now operating as designed.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for washer vibrating or off balance. Upon arrival put unit in diagnostics. Found F0E5 unbalanced load. Cleared code and ran auto cycle. All test passed. Ran spin test only and passed. Instructed customer on proper loading and cycle selection to avoid unbalanced load and noise.
DISHWASHER WHIRLPOOL KDFE104HPS1 Arrived on site for dishwasher not drying dishes. Put unit into diagnostics mode and found no stored error codes. Put unit into test cycle and monitored amp draw from heater. Heater held correct amp draw. Found unit working as designed. Found customer had not been using rinse aid and I advised them on proper usage. Call complete.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher not draining. During testing found that the drain pump was not working properly. Replaced drain pump and adjusted drain hose and dishwasher washer tested good and no leaks detected complete
ICE MACHINE WHIRLPOOL KUIX505ESS1 Arrived on job for complaints of not making ice. Ran diagnostics and found compressor running but no frost pattern. Will need SS repair. ; ordrng 1 WP2313624 (condenser) and 1 WPW10200037 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 "Arrived on site and replaced icemaker diagnosed on previous visit, after replacement icemaker immediately began cycling and filled with water. job complete"
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for sealed system. I inspected the unit and work area. I found the unit with no refrigerant in it. I installed a new compressor, Uv dryer and access valve. I put a sweep charge into the system and found no leaks. I evacuated the system and pulled a vacuum. I a measured charge into the system. I ran the unit for 10 minuets and found the evaporator forming a good frost pattern. The unit is operating as designed.; ordrng 2 W10891057 (coupler (LOKRING REPLENISHMENT))s"
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site for customer complaint of unit not starting a cycle, no error codes in diagnostics mode, however every function worked in component test, fill, agitate, spin. Ran diagnostics test cycle, found unit would not respond. Ordering main control. ; ordrng 1 W11498804 (Control) and 1 Cnote (Office to reschedule)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing and the unit dispensed water into the tub and the motor failed to come on (F4E3). Advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site for customer complaint of unit not powering on, found power supply not properly hooked up, I attached power supply, unit tested good."
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the sump and motor. I tested the unit and found it working as designed. Call complete.
WASHER MAYTAG MHW8000AW0 Arrived on job for complaints of error code. Ran diagnostics and found error code for slow drain. Cleared pump and test.
DISHWASHER WHIRLPOOL MDB9959SKZ Arrived onsite for the dishwasher not draining. During testing found that there was debris stuck inside the drain pump housing causing the drain pump the bind up. Removed debris and replaced drain pump and dishwasher tested good and no leaks. Complete
DRYER WHIRLPOOL WED49STBW1 "Arrived on site and inspected dryer and found element has failed, prescreened element did not arrive and it will need to be re-ordered. ; ordrng 1 279838 (Heating element)"
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite and found unit freezer module shorted. Ordering module to repair. Advised customer on repair. ; ordrng 1 W10695459 (module)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for fridge with ice maker and power issues. Tested unit and found UI failing. Units ice issue was due to UI failure turning off the cooling and having the ice form together and then breaking away once being dispensed. Installed parts unit working as designed. Job complete.
OVEN IKEA IBS550DS00 "Arrived onsite for oven not powering on. Upon inspection found thermal fuse failed. Replaced fuse, tested unit to 350 degrees and unit is functioning properly.
OVEN KITCHENAID KEMS378SSS00 "Arrived on site to install previously diagnosed parts to resolve minimal heat. Opened door and found broil element was sagging in the outer coil and it wasnt heating. Tested element and temp sensor and both were showing open. Talked to SW and was able to verify the preheat and bake cycle alternates between inner and outer broil and bake element. Without broil element working a heat source is missing from the cycle. Ohmd out bake element and found it within spec. Ordering new temp sensor. ; ordrng 1 WPW10131825 (sensor)"
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Cycled power to the unit to reset controls and unit is operating as designed. While on site, I found the right RC door gasket torn. I am ordering the gasket and scheduled return service. No water leaks observed during service.; ordrng 1 W10917312 (gasket- BLACK)"
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KSF26C7XYY04 "Arrived onsite for refrigerator not cooling. Upon inspection found that unit appears to be leaking coolant at RC evaporator. Lines leading into cabinet are completely corroded. Called tech line for assistance and recommended Nitrogen test (SR7729619611) to confirm internal or external leak. ; ordrng 1 NITROGEN (NITROGEN )"
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site to install previously diagnosed parts. Gained access to evap thermistor and tested. Thermistor read way out of range. Tested harness and harness tested good. Installed new thermistor. Advised customer it may take 24-48 hours to get back to normal temperatures. Call complete.
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived onsite for dishwasher leaking. Upon inspection I found the unit would intermittently leak from the bottom left corner. I found the spray arm not spinning and shooting water to the left corner of the reservoir which allows water to overflow. The motor sounds weak or not pumping at full capacity. I recommended replacing the main control and wash motor assembly.
OVEN KITCHENAID KODE900HSS00 "Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, they recommended replacing the upper blower motor assembly. Customer advised that they were using the lower oven when the error code F8E0 appeared. I tested both blowers in diagnostics and found the lower blower was not showing correct RPMs. I removed and replaced the lower blower and retested and it is operating as designed. I devised the customer of my findings and repairs. Job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for freezing in fresh food. Checked damper operation good,added sealer between liner and damper seal to prevent cold air from migrating into fresh food with damper door closed,adjusted temperature setting."
RANGE HOTPOINT RGB628ET1WH Arrived on site to replace thermostat for range. Found thermostat is good in unit and igniter receiving power but igniter non-operational. Igniter will need to be replaced to complete repairs. .; ordrng 1 WB2X9154 (IGNITOR )
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and console failures, I removed and replaced the main control and console, cycled power in between replacements and tested unit. Unit is operating as designed. Job completed. I provided the customer with the new SAID number, along with the Whirlpool WiFi connect team number if they needed assistance with connecting the WiFi to the unit."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnose part. I inspected the unit and work area. I found the cabinet not built properly. There is a hole cut into the bottom shelf for the wall oven. According to whirlpools installation instructions is is supposed to be a solid shelf to allow for proper air flow. I replaced the console and tested the unit. It is now working as designed. Job complete.
COOKTOP JENN-AIR JGD3430BS00
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for customer complaint unit making loud noise, found oil on floor, failed gearcase, and basket stripped. ; ordrng 1 W11455453 (Gearcase) and 1 W10811960 (Basket) and 1 Cnote (Office to reschedule)"
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer that is making unusual noise. Tested all parts and components and found no failures with the dryer at this time. Drum may not have been aligned with rollers after previous service. Parts have found proper alignment during normal usage and no further repairs are needed at this time.
DRYER FRIGIDAIRE FASE7073NA2 Arrived on site for dryer error code. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DISHWASHER WHIRLPOOL KDFE104HBL0 "Arrived on site to follow up on DW that is running super long cycles when using delay wash. Customer informed me they would set to 2 hour delay and come back 8+ hours later, and unit is running still. Talked to TJ at tech line SR7729614438. He informed yea that only part that controls this is the main control, but there are several factors that will increase that cycle time. First is that the OWI takes 2+ hours to calibrate and will increase cycle time. With delay wash unit will also fill with cold water and take an extended period of time to heat the water. Customer is going to run during the day and make sure the cycle finishes. Advised if the cycles finish then the unit is considered working as designed and there are no other parts to replace. Tech line said if there is no OWI code then its working as designed. Found no OWI codes. Call complete."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fridge making a noise. I inspected the unit and work area. I found the compressor making a buzzing noise. I inspected the compressor and found it not mounted properly. I corrected the compressor position. I tested the compressor and found it not making a buzzing noise anymore. Job complete.
RANGE WHIRLPOOL WFC315S0JS0 "Arrived on site to inspect range error code. Upon further inspection, I found the unit display showing error code F3E0. Placed the unit in diagnostics and checked the temp reading and found it to be blank. Checked resistance to the oven sensor and found 1082 ohms which is within range. Checked continuity to the harness and it was good. I removed and replaced the main control and retested and unit is operating as designed. Job completed. Apartment vacant."
REFRIGERATOR WHIRLPOOL WRQA59CNKZ "Arrived on site for no cool. Compressor and fans running,removed evaporator cover,no frost formation on evaporator can hear some refrigerant passing through called tech support per tech support information being sent to product review team
MICROWAVE KITCHENAID KOCE500ESS11 "Arrived on site for customer complaint of unit not heating in oven, found power supply issue, instructed customer to have electrician out."
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site to inspect fridge for not producing ice, upon inspection found the motor stopped mid cycle, forced harvest and found no issues, ordering Icemaker due to intermittent issue. Office to reschedule ; ordrng 1 W10300022 (ICEMAKER )"
RANGE AMANA ACR4303MFB4 "Arrived on job for complaints of burners not working properly. Test operation of new burners, working properly now will need one more small and big burner.; ordrng 1 W11396790 (ELEMENT ) and 1 W11396792 (ELEMENT )"
OVEN KITCHENAID KSGG700ESS1 Arrived onsite for number 3 button on key pad barely working. Tested unit. Number 3 button barely gave any feed back. Tried to reset from breaker panel. Still had same issue. Ordered part. Office to reschedule ; ordrng 1 W10901124 (panl-cntrl)
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for a washer that is leaking on the bulky or towel cycles. Inspected unit and work area. Customer advised that the unit is not leaking on any other cycles. Placed unit in-service diagnostics and found no stored error codes. Tested individual components and found several not functioning. I called Techline and spoke to Andrew SR# 7729614014. He had me ask the customer when the unit starts to leak. The customer advised it was towards the end but definitely not during the wash cycle. He advised that being this happened only on bulky loads, he issue would be with the tub ring letting water out when spinning larger loads. He advised to replace the tub ring to get in new seals. Ordering part and office will need to contact customer for reschedule date due to psp item. ; ordrng 1 W11094304 (TUB RING )"
DISHWASHER MAYTAG KDTM354ESS1 Arrived on site for a dishwasher that has a torn control board. Inspected unit and work area. Found the right side portion of the control panel broken off. Customer advised that theres no issues with the dishwasher other than the control panel being slightly broken. Ran unit through an auto test and the unit worked as designed. Submitted photos to review and was advised this is a cosmetic issue only and would not be covered. Advise customer of decision and customer advised he would try to glue it back on. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite for the washer has coins caught between the agitator. During inspection found that there are coins caught in between the agitator.
RANGE WHIRLPOOL WGE745C0FS01 Arrived to inspect front right burner not working.Confirmed the complaint and found the infinite switch is defective.Order WPW10312185 and will return with the element.Office to reschedule the customer for return service due to parts availability.Needs more work.; ordrng 1 WPW10312185 (switch-inf (FRONT RIGHT))
RANGE ESTATE TES356TD0 Arrived on site for Range they had a glass door that broke up on arrival customer described that they found when they went to open the door after the oven was preheating that the trim on the side of the door seemed a little loose and the moment they open the door the glass fell right out of the door upon further inspection of the unit I was able to verify that due to the age of the range and the trim piece that broke the heat overtime had worn it down causing it to break and allowing the glass be damaged. Then go to authorization to replace the glass door as well as the two trim pieces on the left and right side of the door after making the repair I was able to verify that the door is now functioning as designed when it opens and shuts and none of the parts of loose. call complete
DRYER GE DCVH680EJ1WW "Arrived onsite to replace previous diagnosed parts. Replaced all four slides, belt, felt, and bearing. Tested prior to leaving, unit working to manufacture specs. Call complete."
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit making noise during high spin, found unit worked as designed but a little loud during spin.
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range with light socket not working. Upon inspection I found the bulb had broken and the base was left in the socket.
RANGE WHIRLPOOL WFE535S0JZ0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced terminal block and wire harness and tested unit. Unit is now working as designed. Call complete.
RANGE SAMSUNG FTQ3531WUX/XAA "Arrived onsite for range large burners staying on high not cycling. Tested unit found infinite switches faulty. Replaced switches and tested unit, unit working as designed. Call complete."
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived onsite and found unit tub under hyper tension from tight feet. Adjusted to relieve tension and eliminate break in seal on left side. Also adjusted door gasket position. Unit has now stopped leaking from left side while washing.
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on site for cooktop with back right two burners not igniting. Upon further inspection I found plastic wrap from factory still on orifice and orifices needing to be tightened. Tightened orifices and tested u it. Unit now working as designed. Call complete.
REFRIGERATOR GE GFSS6KKYESS Arrived on site for refrigerator meeting previously diagnosed sealed system equipment. On arrival found that previously diagnosed system issue was still a problem and then proceeded to make the needed repairs with the compressor UV dryer and coupler. After pulling a vacuum I was able to verify that the low side was sitting at -30 psi and held it for 10 minutes without any issues or signs of a leak unfortunately the UV dryer we were sent out with did not have an access valve on it so I could not verify any readings on that side but I was able to charge up the system on the low side and after filling the unit to 4.6 ounces as recommended then reassembled the unit and was able to verify after 20 minutes the unit was definitely cooling down as needed and inform the customer will take 24 hours for the temps to stop fluctuating and become stable and another 24 hours after that for the icemaker to fully fill the bucket up with ice. Call complete
DISHWASHER WHIRLPOOL KDTE204EPA4 Arrived onsite for top drawer sliding out on its own. Looked at rack. It wasnt rolling too much on its own. Called Tech line. Suggested to level the unit up more from the front feet. Said that the rack will fall some towards the front as the rack comes out. Said for customer to load any heavy dishes towards the back of the rack to help with the rack rolling out. No leaks at this time. Job complete. Got Sr#7729619248
WASHER WHIRLPOOL NFW5800HW0 Arrived on site for a washing machine that has a broken latch. Inspected unit and work area. Customer advised that the unit wont remain out of the lock state. Attempted to power cycle unit and found the door still would not open. Manually unlocked the latch and replaced latch. Tested unit and unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for refrigerator not allowing the freezer door to open and frost building up according to the customer upon arrival. Upon further inspection of the unit I found that the frost on the door was being created because it was a clogged drain line in the freezer not allowing the door to open and shut properly causing hot air to get in.clearing out the drain line and getting rid of the ice in order to help the door shut after customers approval I made the repair and they were verified as a door nail seals as designed it will no longer have any icing issue. Call complete
WASHER WHIRLPOOL MVW7230HW0 Arrived on site for washer strike broken. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. Customer had unit unplugged for the past two weeks so both sections were room temperature. I plugged in the unit and found the unit cooling had been set to off. I asked the customer if they had potentially turned it off by mistake. Customer advised that they may have accidentally but they cant be sure as they have two other people in the home. Turned unit cooling on and the compressor kicked on. Both condenser fan and evaporator fans were running. Could not take amp draw off of compressor due to inverter. Found unit cooling and advise customer that due to the unit being unplugged and at room temperature, we would not be able to detect any potential defrost issues.
REFRIGERATOR KITCHENAID KFIS25XVMS1 "Arrived onsite to replace previous diagnosed parts. Replaced start device and capacitor. Tested unit, unit working as designed.
MICROWAVE JENN-AIR JMC2430DP01 Arrived on site for a microwave thats intermittently turning itself on by itself and is making noises. Inspected unit and work area. Customer advised that there is a error message that comes on when keypads are touched. Customer showed me the issue and the unit is flashing an F2 E1 (stuck or shorted key). Unit will need control panel for repair. Ordering part in office will need to contact customer about reschedule date due to out of stock and PSP item.; ordrng 1 W11229663 (panl-cntrl)
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived to install previously ordered part.Removed, replaced and unit tested as designed.Job completed."
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to test unit for not closing properly. Replaced thimble, tested unit, unit works good. Customer was satisfied with improvement. Job complete."
MICROWAVE GE JE1590SH02 Arrived on site to install previous diagnose part. I gained access to the magnetron and installed new. I reassembled the unit and tested it. I found it heating and working as designed.
OVEN WHIRLPOOL RBD307PVS00 Arrived onsite for previously diagnosed parts. Put control back into unit and tested. Unit is now operating as designed. Job Completed.
RANGE WHIRLPOOL WFC150M0JB0 Arrived to inspect range coils not functioning properly according to customer.Tested all burners and al burners were fully operational.No parts needed. Unit cycles on an off properly Job completed
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect freezer module not working causing the interior ff lights not to work.Confirmed the complaint and removed and replaced it and unit tested as designed..W11224590; ordrng 1 AUTHORIZATION (FOR UI, P&L ) and 1 W11224590 (cntrl-elec)"
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to test unit for left front burner flames are really low. Found orifice had a small clog. Removed orifice and cleared. Replaced orifice, tested unit, unit works good. Adjusted flame to customer preference. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRS950SIAM00 "Arrived on site for fridge raider thats not dispensing water or making ice. Inspected unit and work area. Tested the water dispenser and found the inlet water valve trying to pull in water for not being able to. Removed the filter and tested the unit again found unit working as designed. Advised customer that this issue was due due to a faulty filter. The customer explained that they have tried two different filters and neither of them have worked. Customer showed me both filters that they used and I advise the customer their issue was due to replacement part filters.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for intermittently cleaning dishes, upon inspection found the pump not working at all, replaced pump and motor assembly, no problems or leaks found. Complete"
REFRIGERATOR FRIGIDAIRE FRS26KF6EBK Arrived to inspect liner burned inside refrigerator section of a side by side refrigerator.C
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer making a screaming noise during agitation and spin. Upon entering diagnostics I could not find any error codes that indicated any sort of hardware or software failure but after running a diagnostic agitation and spin I verify that the gear case is indeed grinding I then went ahead and replace the gear case motor drive and the cam assembly and upon completion of repairs a retest of the unit and then found out that the new gear case we were sent out with was defective and is grinding worse than the old gear case was office will need to reschedule once availability of new gearcase is known; ordrng 1 W11423758 (GEARCASE)
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker fill tube failing, I removed and replaced the fill tube heater and tested. Unit is operating as designed.
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to test unit for leaking from left side door. When wash cycle started unit leaked immediately. Found drywall screw was between left door gasket and door. Removed screw, checked dispenser and vent tube. Tested unit and leak is no longer present. No leaks at time of service. Job complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for freezer light going out. Upon arrival found unit switches and lights worked bottom freezer light was dead had moisture in bulb. Spliced new light in. Light is now operating correctly. Job Completed.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite and found unit unable to be properly installed because valve had been broken during move.
MICROWAVE WHIRLPOOL KOCE500ESS01 "Arrived on site to inspect microwave for not heating and causing sparks. Checked wave guide and found large amounts of silicone, will need new wave guides and clear all silicone, ordering covers. Office to reschedule ; ordrng 2 W10120230 (PLATE)s"
RANGE GE JGP940SEK2SS "Arrived on site and replaced all parts that showed up. Took one picture of flame heights and sent it to KB/AHS. Right front burner switch is not working now, a new switch harness will be needed to correct issue.; ordrng 1 WB18T10452 (Switch harness)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite to replace previously diagnosed parts. When replacing upper air duct, had the same result. Called tech line for assistance and stated duct requires air duct clips SR7729622343. Will order clips to complete job. Office to reschedule.; ordrng 7 W10331728 (clip)s"
DISHWASHER MAYTAG MDB4949SDE0 "Arrived on site to inspect dishwasher or not starting up, upon inspection found the motor capacitor had melted
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived onsite for refrigerator doors not aligned. Upon inspection found hinges screws backing out causing cam to not catch properly. Removed door to secure all screws, reset door and doors aligned properly, job complete"
OVEN WHIRLPOOL RBS305PDB12 Arrived on site to diagnose an oven that is not heating. Found failed thermal fuse. Replaced fuse and tested unit. Found all is working properly at this time.
DISPOSAL GAGGENAU MY NAME IS BOB
DISHWASHER GE GLD6960N20SS Arrived onsite for dishwasher making drinking or growling noise. Upon inspection I found the unit would start to rattle or make a loud chattering noise coming from the drain pump when engaged. It sounds like the pump is beginning to fail. I recommended replacing the drain pump and impeller kit.
WASHER KENMORE 110.2235251 Arrived on site for washer not operating properly. Tested and inspected unit and found failed control and failing gearcase. Also found issues with latch. No repairs are to be done at this time. No water leaks present at time of service.
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer not heating. Found element burned out due to bra wire grounding out heater. Remove wire and replaced element. Heating unit is normal and drying properly no lint buildup at time of service job complete.
DRYER WHIRLPOOL MED6630HC1 Arrived on site to diagnose a dryer that will not always complete cycles. Tested unit and found no errors saved in control or failures to unit at this time. Advised homeowner that small loads may not always contact humidity sensors causing unit to shut off prematurely. No further repairs are needed and all is working properly at this time.
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site for broiler draw missing glides . Installed glides . Broiler draw in now installed correctly in range . Job complete
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived on site for no cool. Compressor running no frost pattern on evaporator diagnosed leak at lokring connection on evaporator ordering evaporator and compressor. ; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compressor) and 1 W10897195 (Coupler) and 2 W11401413 (Coupler)s and 2 W11401417 (Coupler)s and 1 2hrs (2hrs)
OVEN GE PT9550SF4SS "Arrived on site to test unit for probe constantly lit when operating upper oven. Replaced meat probe jack and harness, removed old control board and found new control was damaged. Put unit back together, tested unit, same issue. Needing control board to fix issue.; ordrng 1 Wb27x21657 (board machine contro)"
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine that was not agitating and would not stop draining unless unplugged. Upon arrival customer had unit unplugged and when I plugged it in it went right into draining and would not stop. I canceled cycle and drain stopped. I put unit into diagnostics mode and found no stored error codes. I put unit into test cycle and manual tests and found unit working as designed. I gained access to control and tested VAC to L1 and Neutral and found 120V. I then tested VDC at J12 connector and found low voltage with pin unconnected indicating malfunctioned control. Replaced control and calibrated unit, unit now working as designed. Call complete."
OVEN JENN-AIR JJW3830WP00 Arrived on site to replace UI for oven. Replaced part and tested unit. Found all is working properly at this time.
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for previously diagnosed parts. Upon arrival replaced main harness and block.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and tested operation. Found damper very loud when opening and closing. Tested in diagnostics and it only recognized position ever 3rd or 4th cycle. Installed new damper and tested. Unit tests good. Job complete
WASHER WHIRLPOOL WTW8500DC6 "Arrived on site to inspect washer noises. Upon further inspection, customer advised that the unit is making a metal grinding noise set the beginning of the cycle for approximately 1 minute and then goes away and the unit operates just fine. I placed the unit in diagnostics showing no error codes. Contrived with testing and the unit operated as designed with no unusual noises. I manually tested the agitate and spin cycles and still no noises. Tilted the unit back and all components look good with no signs of gearcase oil leaking. I tested the unit in a normal wash cycle and still no noises. Contacted techline and spoke to Scott and advised of the complaint and my findings. Scott documented complaint and provided file #7729583072. I advised customer to take a video of the noise if it comes back and then call it in for service. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found connection to heating Element is loose, after resetting it confirm it is working properly by running a diagnostic cycle. Customer is already using rinse aid, discussed drawing expectations, job complete"
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for rack support wheeel broken off . Replaced wheel supports . Upper rack is performing normally. No water leaks detected at time of service. Job complete
DRYER WHIRLPOOL LDR3822PQ3 Arrived onsite to install previously diagnosed parts. I installed the motor and blower wheel. After testing the unit I found the wheel rubbing against the housing causing a screeching noise. I found the panels out of alignment due to a missing screw. I added the screw and the unit now only screeches right at the start then sounds normal. The customer stated hat this shouldnt be an issue. Job complete.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found plastic stop on upper rack is off, plastic retainer on upper rack is also off. Cover is missing from mounting point, corrected both upper rack pieces but will need a new mounting point cover sent directly to homeowner; ordrng 2 W10795980 (D2C tub cap)s"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install pressure regulator, valve, waterline, ice guide, and mullion for refrigerator. Replaced all parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed."
OVEN LG LRG3193ST00 Arrived on site to replace igniter. Replaced part test unit and unit heating to 350 job complete.
DRYER WHIRLPOOL WGD5100HW0 Arrived on site for dryer that would shut off immediately. Location is appliance dealer and the team could not locate unit for service. No service performed. Call complete.
WASHER MAYTAG MVW7232HW0 Arrived on site for washing machine that would not spin. Put unit into diagnostics mode and found stored error code F7E4 for shifter error. Ran diagnostics cycle and manual spin speed cycle and found unit not spinning at all. Gained access to shifter and found physically broken off magnetic ring not allowing tub to spin. Installed new shifter and tested unit in diagnostics mode. Unit now working as designed. Call complete.
DRYER WHIRLPOOL WED7120HW0 Arrived onsite to install previously diagnosed parts. I installed the UI and tested the unit. The unit is working as designed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Arrived onsite and found unit evap drain frozen over. Ordering steamer to repair by clearing frozen line. Tech to verify drain not foamed through. ; saved tckt
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to install previously diagnosed parts. Installed new motor, control, and cam. Then put unit into diagnostics mode and calibrated unit. Tested unit and found noise still occurring. Called techline and spoke with Bruce and received SR# 7729530957 (same as prior call for unit). Found that control that was sent over to be installed was an older control and the newer control he said was supposed to be coming out by sometime end of December and will no longer have this issue. Stated they will be coming out with service pointer for issue. Bruce also stated unit is safe to use in the mean time. Bruce said to request fresh stock from Plainfield for the control. Office to reschedule.; ordrng 1 RESEARCH (W11498190 FROM NEW STOCK AT PLAINSFIELD)"
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Arrived onsite for refrigerator loosing cool in both sections but still making ice. Upon inspection I found the evaporator incased in ice. I was able to access and test the bimetal. I found the bi metal showing incorrect resistance which would cause the defrost issue. I engaged a forced defrost and tested amp draw at the heater. It tested good.I replaced the bimetal but could not steam all of the ice.
OVEN FRIGIDAIRE FGF326ASD "Arrived to inspect Frigidaire range oven door hinge issues.Confirmed the unit will require the ordered hinge to complete the repair.Office to reschedule the customer for return service when the part arrives.Needs more work.; ordrng 1 316566207 (hinge,oven door l) and 1 316566208 (hinge,oven door r)"
REFRIGERATOR KITCHENAID KBBL306ESS01 Arrived onsite for stuck filter. Removed filter and verified filter issue and housing is fine and advised customer on filter reset feature. Advised customer on filter replacement.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and inspected refrigerator and found no ice production. Cycles icemaker and Motor is operating properly but there is no water. Sound water filter is not engaged in housing attempted to remove water filter and found it is jammed. Was able to pull it out and water is now working at dispenser and icemaker is able to fill. Will need to bring back a new water filter housing to correct issue I quoted customer for repair. t; ordrng 1 W10862461 (Filter housing)
RANGE KITCHENAID KFDC558JSS00 Arrived on site to replace parts from previous diagnosis. . Needing right center rear orifice holder. Office to reschedule.; ordrng 1 W11398676 (REPLACED ORF)
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to replace interlock for microwave. Replaced part and found no change in operation. Verified all switches as good. Did note error indicators on breakers in breaker box our gym and slightly lit indicating electrical issue in home. Homeowner will need electrician to correct failure.
MICROWAVE GE PEB7226SF2SS "Arrived on site for customer complaint of unit sparking during use, found mag tube blown and shorted causing internal frame damage.
DISHWASHER WHIRLPOOL WDF330PAHS3
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site and found all burners are high, adjusted all to customer requested level. Range is operating properly now, job complete"
DISHWASHER WHIRLPOOL WDF330PAHW1
WASHER WHIRLPOOL WFW9200SQ02 "Arrived onsite for the washer leaking water. Upon inspection found that the bellow is torn causing the leak. During replacement of bellow found that the screw hold the control panel to the dispenser assembly is stripped and will not come out and its extremely rusty. Will have to break part of control panel to remove the control panel so we can get to the top screws holding the front panel on. Will need to order a control panel , dispenser assembly, screws. ordrng 1 8183228 (Control panel) and 1 W10157886 (Dispenser assembly) and 2 8182214 (Screws)s"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for spray arms not working. Put unit in diagnostics and found stored error code F4E3 wash motor not running. Ran test cycle and found unit filling and draining. Wash motor would not energize. Will need to order and replace Pump and motor W11087376. Office to reschedule. ; ordrng 1 W11087376 (pump&motor)
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and found power is the same as the previous visit, took pictures, there has been no correction performed
DRYER WHIRLPOOL WET4024HW0 "Arrived on site to test unit for not heating. Found bad element and thermostat. Replaced element and thermostat. Tested unit, unit works good. Job complete."
REFRIGERATOR GE GSH22UFREWW Arrived on site for refrigerator not cooling. Upon arrival I found that the unit was plugged in and the lights are on but unit was not getting power or running. Upon further inspection found the main control the back of the unit was receiving 120 V but when I uninstalled the main control and flipped it over I found a nasty burn mark on the back side indicating that the board had shorted out. In order to test further we will need to return with a new main control ; ordrng 1 WR55X10942P (board asm main contr)
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite to install previously diagnosed parts. I installed the main control and tested the units preheat. I let the oven get up to 350 degrees and I waited for about 10 mins to see if the error would return. The error did not return and the unit is working as designed at this time. No gas leaks were detected during time of service. Job complete.
REFRIGERATOR FRIGIDAIRE FRS26KF5DS4 Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced it.Tested as designed.Customer will require a new filter to be purchased by customer.Job completed
DRYER GE GFDN240EL0WW Arrived to inspect dryer noises. Disassembled the unit and discovered the unit is miss both front bearings. Ordering top kit bearing assembly and front bearings will return with the pulley and belt.Office to reschedule the customer for return service service visit.Needs more work.; ordrng 1 WE01X25434 (kit top bearing asse) and 2 WE1M504 (DRYER FRONT BEARING DRUM SLIDE - WHITE)s
OVEN WHIRLPOOL WFE525S0JZ0 Arrived on site to install previously diagnosed hinges. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not working. Upon further inspection, customer advised that while cooking, the display glitches and the unit doesnt heat correctly. I placed the unit in diagnostics and checked for error codes. I found F6E4. Following the tech sheet for this error code, the main control should be replaced. I advised the customer of my findings. I am ordering the main control and office to schedule return service due to the availability of parts. ; ordrng 1 W11261167 (cntrl-elec)"
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer not heating properly. Upon arrival found after disassembly that the unit was receiving 240 V from the power outlet and the terminal block was still intact and the timer and door switch are functioning as designed. Then found that the heating element and three out of the four thermal fuse is working but the high limit thermal cut off had shorted out due to a significant clog inside the vent hose of the dryer. . I did recommend to the customer that they have someone come out to double check and verify that the rest of the venting inside the house is not clogged but at this point unit is functioning as designed call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice maker full of ice but I could not get it to harvest. I replaced the ice maker and HV control. The IM harvested and filled as designed. No leaks we