Service History 15

We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78737
Andrey
Job Details: 01/04/2022
"Arrived on site to to test unit for F9e1 error code, tested unit found failed pump, rotor making loud grinding sound, took apart rotor and found missing teeth on hub and tub bearings starting to rust showing signs of water leakage
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JB0
Near Seguin, TX 78155
Noah D
Job Details: 01/04/2022
"Arrived on site to inspect unit for not turning the cooktop hot light off. Upon inspection found the switches shorted causing the issues, replaced both outer switches and unit turned on normally. No problems found. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 01/04/2022
Arrived onsite to replace heating element as per sp S17304. MfrRef # 7732572756 installed new heating element. Upon inspection of heating element I found that the water valve was damaged. I will need 1x W11434044 water valve. Office to reschedule.; ordrng 1 W11434044 (Water valve)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Round Rock, TX 78665
Jonathan S
Job Details: 01/04/2022
"Arrived on site for dishwasher element replacement. Gained access to element. Removed element and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Copperas Cove, TX 76522
Al
Job Details: 01/04/2022
Arrived to inspect lighting issues. Confirmed the complaint and found the housing still had the silicone inside and the bulb was defective. Replaced the bulb and unit tested properly. Job complete
We serviced a
UNKNOWN VENTHOOD
Model UXT5530AAS3
Near Pflugerville, TX 78660
Matthew
Job Details: 01/04/2022
Arrived onsite for vent hood buttons pushed in. Upon inspection found control not seated correctly in housing. Secured control and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Pflugerville, TX 78660
Matthew
Job Details: 01/04/2022
Arrived onsite for wall oven not heating. Unit display and lights are functioning. Pulled unit to check for proper voltage. Found L1 to neutral 120. What should be L12 to neutral 120. L1 to L2 is 0 vac. Has (2) 120 vac on same phase circuit. Customer will need electrician to correct issue. Job complete
We serviced a
GE COOKTOP
Model JP346BM2BB
Near Killeen, TX 76549
Al
Job Details: 01/04/2022
Arrived to inspect cooktop elements and switch issues. Found the left rear element was burned out. Also both rear switches were defective. Replaced all 3 items and unit tested properly. Customer satisfied. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Kyle, TX 78640
Andrey
Job Details: 01/04/2022
"Arrived on site to test unit for no ice production, tested unit found weeping valve, causing fill tube to freeze up, removed ice blockage with steamer, replaced valve , advised customer to monitor ice production and if issue still persist to call us back at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Austin, TX 78737
Andrey
Job Details: 01/04/2022
"Arrived on site to test unit for door not closing properly, tested unit found push in latch for light is broken and not allowing door to close, need latch assembly to fix issue, office to reschedule ; ordrng 1 W10883049 (Latch assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near Austin, TX 78738
Leonardo
Job Details: 01/04/2022
Arrived on site to test unit for unit leaking. Found unit leaking from diverted motor. Replaced sump and motor test unit and unit test good job Complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Salado, TX 76571
Tyler
Job Details: 01/04/2022
Arrived on site for a washer with a melted door. Upon arrival I confirm the issue and after inspecting the door found that during the install process or prior the glass panel to the door had been exposed to too much heat and caused bubbling and warping in the glass panel. I replaced the outer glass door assembly reassembled and tested door and found it fully functioning as designed with no scratches dents or other issues. Call complete
We serviced a
GE DISHWASHER
Model GLD5604V00BB
Near Killeen, TX 76542
Tyler
Job Details: 01/04/2022
"Arrived on site for dishwasher failing to turn on and start correctly. Upon arrival confirmed issue. After further testing I found right side door switch was stuck and failing to allow proper connection through switch, replaced switch then reassembled and tested unit. Found unit turns on and fully functioning as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/04/2022
Arrived on site to install previously diagnosed part. Installed door gasket. Had customer inspect it. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
Scott
Job Details: 01/04/2022
Arrived on site for for no drain dishwasher. Found rail stop stuck in sump at drain motor opening . Removed and reinstalled stop in upper rack . Ran diagnostics all checks normal. No water leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT00
Near Austin, TX 78753
Robert
Job Details: 01/04/2022
Arrived on call for complaint of leaks inside refrigerator section. Pulled cover for air flow and it is dry took picture. Pulled cover for air flow in refrigerator section too and found some frost in channel. Possibly the channel had extra moisture from previous repair
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Tyler L
Job Details: 01/04/2022
Arrived on site for complaints of no power. Found proper voltage at the wall. Found burned black wire on the terminal block. Will need new terminal block to complete repair. Will also order power cord. Office to reschedule.; ordrng 1 WPW10245259 (Block) and 1 W10655441 (cord)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Andrew
Job Details: 01/04/2022
Arrived on site to test unit for console acting erratic. Found unit not connected to WiFi. Advised customer to download app and connect unit to WiFi for software update. Unit is heating and working good. If issue persists recommend returning with control and console. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Temple, TX 76502
Jonathan M
Job Details: 01/04/2022
"Arrived on site for a dryer that is making a knocking sound upon the start of dryer starting. Inspected unit and work area. I attempted to start the dryer five separate times with one load having clothes in it. Could not replicate the sound. Attempted again after working on her washer and still was unable to replicate the sound being made. I did advise the customer that because I could not replicate the sound, there was not really a whole lot for me to be able to check on most of the issue was with her vent hose playing against the back of her unit when it went first started. She advised that the sound would start up but then it would completely go away within 30 seconds. Customer will take a video of the sound if she can replicate it again and will call back if any further service is needed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDM0
Near Round Rock, TX 78681
Jonathan S
Job Details: 01/04/2022
"Arrived on site for dishwasher rack falling down. Ins unit and work area. Found right adjuster broken. Will need to replace adjuster assembly to repair. Removed broken adjuster and installed new. Assembled unit and tested rack operation. All tested good, no water leaks detected during service.
We serviced a
GE RANGE
Model JGBP28SET2SS
Near Kyle, TX 78640
Tyler L
Job Details: 12/31/2021
"Arrived on site for complaints of burners not working. Found spark module out of position, not in bracket, possibly grounding itself out. Secured and tested. Back left, and front right burners not lighting and not sparking at all. Other burners working well. Will need new spark module and harness to complete. No gas leaks detected, job complete.; ordrng 1 WB24K10074 (Harness) and 1 Wb13k10051 (Spark module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78130
Noah D
Job Details: 12/31/2021
"Arrived on site to inspect unit for clumpy ice and not dispensing, upon inspection found two smalls chunks missing in ice door causing the warm air to melt ice chunks and leak from dispenser. Ordering ice door. Office to reschedule ; ordrng 1 W10798124 (Icedoor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Leander, TX 78641
Kimo
Job Details: 12/31/2021
Arrived onsite for oven door falling off. I found right hing damaged. I installed hinge and tested door and found that it started in place and closed properly. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Luling, TX 78648
Andrey
Job Details: 12/31/2021
"Arrived on site to test unit for water not draining, customer stated that the unit overflowed and stopped working, unit was outside in the rain without proper connections to test unit fully, I was able to get power to unit and the unit did power on, I suspect when unit overflowed causing it to trip out multiple components, killing power, will recommend coming out on next trip with control board and drain pump and latch, Will need customer to have unit in proper location and fully connected to do a full diagnostics before repair office to reschedule ; ordrng 1 W11170317 (Control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Cliff
Job Details: 12/31/2021
Arrived on site to diagnose a microwave that isn't heating. Found diode shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kempner, TX 76539
Al
Job Details: 12/31/2021
Arrived back on site for ice maker issues. The ice maker ice was clumpy inside of the ice container. The ice makers previous issues caused the ice maker to overfill into the ice container. Motor on ice maker was overfill. Valve was functioning properly. Removed and replaced the ice maker and unit tested as designed. Job complete
We serviced a
GE MICROWAVE
Model JNM1541DM4BB
Near Killeen, TX 76542
Tyler
Job Details: 12/31/2021
Arrived On site for microwave needing previously diagnosed parts upon arrival I reconfirm the prior issue from second diagnosis found that the had no failures. Installed needed door lock and switchs asm as well as diode cap and mag. Reassembled and tested unit. Found unit fully heating as designed. Call complete
We serviced a
GE DRYER
Model GTD72EBPN0DG
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2021
"Arrived on a 2/2 for a dryer not heating. Confirmed, disassembled and found the purple wire was burned and causing the no heat. Spliced the wire and added a new connector and unit tested as designed. Job complete"
We serviced a
GE WASHER
Model GTW725BPN0DG
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2021
Arrived to inspect washer not spinning all the water from the clothes. Found the drain hose was in the standpipe too far. The was in a recent power surge. I ran a complete quick wash cycle and the unit tested properly. Job complete
We serviced a
FRIGIDAIRE DISHWASHER
Model PLD4375RFC3
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/31/2021
Arrived on site for dishwasher leaking water. Upon arrival confirmed issue and after testing unit found solenoid had rusted and fallen off rest of inlet valve causing water to leak. Was able to replace inlet and reassembled and tested dishwasher. Found unit fully cycling and. Functioning as designed with now failures or leaks. Call complete
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Kempner, TX 76539
Al
Job Details: 12/31/2021
Arrived to inspect range handle issues. Confirmed the handle on the right side was hanging off. I disassembled and re inserted the screw into the handle and was able to complete the without any parts. The customers handle wasnt damaged. Unit not working properly without any issues. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/31/2021
"Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue but found when unit was plugged in it immediately went into flood mode. Give unit the time allotted per manufacturing specs and after unit went through mode I was then able to gain full functionality to diagnostics, errors, etc. found unit had f7e6 error. Found front left and back left suspension rods failing. All other hardware was fully functioning as designed. Once unit was stabilized/balanced I found no other failures. Reset and tested unit in normal+diagnostics mode and found everything working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Kempner, TX 76539
Al
Job Details: 12/31/2021
"Arrived to inspect side by side refrigerator cooling issues. Confirmed the complaint and found the compressor was running, but burning hot. There was no frost pattern on either evaporator and temperatures were 68 in both compartments.Ff evaporator, compressor access valve and UV drier. Office to schedule return services . ; ordrng 1 W10309988 (COMPRESSOR) and 1 W10143759 (DRIER W/VALVE) and 1 WPW10239732 (EVAPORATOR) and 1 WPW10643261 (EVAPORATOR, DUAL FF)"
We serviced a
WHIRLPOOL DRYER
Model EED44C0WQ0
Near Killeen, TX 76543
Tyler
Job Details: 12/31/2021
Arrived on site for dryer needing checkup/inspection. After testing found unit had a stable 240v connection. Unit had clear lint screen and exhaust housing plus proper airflow through exhaust hose. Found temps within unit fluctuated between 110-200 averaging at 155 degrees during first 20 minutes. . Unit time of diagnostics unit is functional as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hubbard, TX 76648
Jonathan M
Job Details: 12/31/2021
Arrived on site for a washing machine thats making a clunking sound. Inspected unit and work area. Customer advised that the unit seems to make a clunking sound between agitation when it ships into spin. She didnt know if that was normal or not but wanted to have it checked because she thought something might be going out. Test of the unit in an auto test in the unit ran hours designed. Tested the unit and manual spin and agitation testing and the customer confirmed that the clicking was right when it went into spin. I did advise her that that is normal with these units due to the cam being plastic and showed her how that works. Did not find any stored error codes in the customer did advise that the unit is washing just fine. Whenever user guide in the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Elm Mott, TX 76640
Jonathan M
Job Details: 12/31/2021
Arrived on site for dishwasher that is not washing dishes. Inspected unit and work area.Test of the unit and confirmed the customers complaint. Found the wash motor not running. Replaced wash motor and tested the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MAV5000AWW
Near Killeen, TX 76543
Tyler
Job Details: 12/31/2021
Arrived on site for washer not going into spin but all of the functions working as designed. Upon arrival confirmed the issue. After running multiple test I found that the unit would fill agitate and drain but during spin the transmission and bearing were siezed due to rust. Lid switch activited. Belt was intact and fly wheel would spin along with motor and pump
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Mount Calm, TX 76673
Jonathan M
Job Details: 12/31/2021
Arrived on site for a washing machine that wont fill of cold water. Inspected unit and work area. Confirmed the customers complete and check voltage going to the cold water valve on calling for cold water. Found proper voltage but the valve not pulling in cold water. Disconnect the hose off the back of the unit to check for water pressure and found proper water pressure. Replaced water valve and tested the unit again. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/31/2021
"Arrived on site for dryer making abnormal noises. Inspected unit and work area. Tested operation to verify failure. Found sound with motor. Disassembled unit and inspected pulley and guide wheel. Found failed motor and will need to replace blower with motor. Removed failed motor and blower wheel, installed new. Assembled unit and tested operation. All tested good.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78757
Scott
Job Details: 12/31/2021
Add on Arrived on site for fridge making too much ice . Found extension missing off bail arm . Ordering extension. No water leaks detected at time . Call to set return.; ordrng 1 2304353 (Ice maker extension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM02
Near Jarrell, TX 76537
Lou
Job Details: 12/31/2021
"Arrived on site to inspect refrigerator ice maker not working and items freezing in the RC section. Upon further inspection, I placed the unit in diagnostics and tested and the unit is operating as designed. I inspected the evaporator and it had a good frost pattern and food items were frozen. I found items in the RC section frozen as well that were in direct flow of the cold air coming from the FC section and the ice maker turned off. I turned the IM on and it began to harvest, but no water filled the tray. I found th water turned off at the wall from previous service. Turned water on and retested ice maker and unit is operating as designed. Adjusted the airflow to the RC section and recommended that the customer monitor the unit for a few days to see if theres any change in temps in the RC section."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near New Braunfels, TX 78130
Andrew
Job Details: 12/31/2021
Arrived on site to test unit for leaking from door. Found water bypassing tub lip underneath door leaking. Found wash tube/manifold and spray arm causing water to hit directly causing excessive water pressure at door. Office to reschedule.; ordrng 1 WPW10340542 (Wash tube/manifold) and 1 WPW10498900 (Spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/31/2021
Arrived on site to test unit for roller on top rack are broken. Found adjuster wheels were broken off. Needing adjusters to fix issue. Off ice to reschedule. ; ordrng 1 W11545795 (LH adjuster assembly) and 1 W11551541 (RH adjuster assembly)
We serviced a
GE REFRIGERATOR
Model TPS24BPCABS
Near San Marcos, TX 78666
Noah D
Job Details: 12/31/2021
"Arrived on site to inspect unit for not cooling fridge side. Upon inspection found the units Evap covered in ice causing the non cooling, Evap fan was working, control seemed to be working normally, ice was caused by gapping due to a uneven door, leveled the door and instructed customer to defrost and plug in after 2 days, customer will monitor. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/31/2021
"Arrived on site to test unit for not cooling in RC. Found evap completely frosted over. Found RC evap motor not engaging and thermistor showing open. FC components tested good. Removed ice build up and replaced evap motor and thermistor, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78704
Luis
Job Details: 12/31/2021
"Arrived on site. Found mold on tubing and in unit. Disassembled unit,replaced tubing and cleaned unit and all accessible parts.replaced water filter.
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP0
Near Georgetown, TX 78626
Cliff
Job Details: 12/31/2021
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket deformed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/31/2021
Arrived onsite for cooktop with F47 ERROR CODE right side module failed. I gained access the module and found fuse blow on the board. Tested fuse slots to see it it was grounded it was not. Meaning that being has failed I will need 1x w10857233 module. Parts are covered. Office to reschedule.; ordrng 1 W10857233 (Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/31/2021
Arrived onsite and replaced damaged refrigerator doors would not hold gasket in and installed name plate. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78730
Kevin
Job Details: 12/31/2021
"Arrived on site and inspected dishwasher and found standing water in tub, are used cancel button to attempt to drain water and drain pump is not running. Removed water and removed drain pump and found a large piece of glass is keeping drain pump from spinning. Replaced drain pump and it is now working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Leander, TX 78641
David Z
Job Details: 12/31/2021
"Arrived on site to diagnose refrigerator with low ice production / some frost on the ice bin and slow water dispensing. Ran dispenser and found water trickling out. When I inspected the RC I found it was filled to the brim and both the air tower and airflow gaps were obstructed, which is likely causing cold pockets and unit trying to overcool, which is freezing the reservoir lines. Advised that the airflow channels need to be opened up and cooling tower needs to be able to vent properly. This should resolve both the ice production and frozen line issue. Increased temps 2 degrees, and also advised customer on steps to defrost unit if water lines arent thawing. If no improvement is made with directions given, customer has been advised we would need to replace the reservoir / valve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kimo
Job Details: 12/31/2021
"Arrived onsite for dishwasher not draining. I gained access to the drain hose at the disposal and found it clogged I attempted to unplugged I couldnt. I installed new hose and tested unit and found the unit operating as designed no leaks at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Kevin
Job Details: 12/31/2021
"Arrived on site and found freezer evaporator is frosted over, previous repair was a start device replacement. Replaced control board and evaporator thermistor, fan is running normally. Showed apartment resident how to defrost refrigerator properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/31/2021
Arrived on site for DW door doesn't close/leaking. Found door sitting uneven at top. Used force to reposition the door. Door sits more even with adjustment. Gained access to valve and sump and couldnt find leak. Eventually water began trickling down from top left corner. Inspected door at the top near strike latch and witnessed water spurting from top. Removed gasket and installed new gasket. Tested again and found water still spurting from the top. Installed the gasket opposite of how original gasket was installed and leaks stopped. Original gasket was installed incorrectly / upside down. Ran full diagnostics cycle and no more leaks detected. Washer had no error codes. Job completed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Marcos, TX 78666
Tyler L
Job Details: 12/31/2021
"Arrived on site for complaints of unit not finishing cycle. Found geargase in good condition, and actuator arm in place. Connections look good. Ran unit through factory diagnostics unit passed all tests. Advised customer on proper loading techniques and soap usage. No water leaks detected, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78729
Scott
Job Details: 12/31/2021
Arrived on site . Replaced heater element . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Kyle, TX 78640
Kevin
Job Details: 12/31/2021
"Arrived on site and found saved error codes for shifter fault, and motor fault. Ran all functions in manual diagnostics and actuator took a long time to engage agitation cycle, inspected Gearcase assembly and found it is beginning to leak oil. Attempted to remove washplate and found it is also seized.
We serviced a
KENMORE REFRIGERATOR
Model 596.752324
Near Georgetown, TX 78628
Cliff
Job Details: 12/31/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Austin, TX 78731
Luis
Job Details: 12/31/2021
"arrived on site for no ice. Ran diagnostics found recirculating pump not powering on,replaced pump same issue,checked voltage found voltage would drop running pump ordering a new transformer and main control in case needed; ordrng 1 WPW10485951 (Transformer) and 1 W11034363 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David Z
Job Details: 12/31/2021
Arrived on site to diagnose dishwasher with leak occurring. Ran unit and found water running out of heater holes in tub. Ran to office and picked up heater to complete repair. Installed new heating element and tested. Verified unit is no longer leaking. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Kevin
Job Details: 12/31/2021
"Arrived on site and replaced bottom left LED inside fresh food section and there is no positive change. Then replaced bottom right LED module and all interior lighting is now correct, third and final circuit is now working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ02
Near Austin, TX 78727
Scott
Job Details: 12/31/2021
"Arrived on site for water in tub when not in use . Found valve dripping into tub. Replaced valve ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"
We serviced a
LG WASHER
Model WM2455H
Near Round Rock, TX 78665
Cliff
Job Details: 12/31/2021
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Georgetown, TX 78626
Cliff
Job Details: 12/31/2021
Arrived on site to diagnose a range that is tripping the breaker. Tested all parts and components and found no failures to range at this time. Advised customer on findings and that appliances were not intended to be put on gfci or afci circuits as these can trip due to spark ignition or ungrounded parts.
We serviced a
KITCHENAID OVEN
Model KODE507ESS05
Near Lockhart, TX 78644
Andrey
Job Details: 12/31/2021
"Arrived on site to test unit for no power, tested unit found 240vac in junction after pulling unit out notice that the metal covers were smashed in against control boards, inspected harness did not find any damaged wires, fuse getting 120VAC to ground, control boards getting voltage but not supplying 14VDC to user interface, after speaking to senior your techs, was advised to order power board, control board and user interface,office to reschedule ; ordrng 1 W11179310 (Power supply board) and 1 W10801665 (Control board) and 1 W11093251 (UI)"
We serviced a
GE DISHWASHER
Model GDF630PSM3SS
Near Round Rock, TX 78681
David Z
Job Details: 12/31/2021
"Arrived on site to follow up on dishwasher that was not draining again. On arrival ran diagnostic and tested drain pump. Found pump fully locked up and would not turn. Advised customer we would need to replace pump since nothing is stuck in it. . Replaced pump and retested. Verified unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Niederwald, TX 78640
Tyler L
Job Details: 12/31/2021
Arrived on site for complaints of RC door too loose. Found door swinging open too fast. Will need new door cam to complete repair. Also ordering some additional parts to ensure completion. Office to reschedule.; ordrng 1 WP2182181 (Thimble) and 1 WP2182181 (Bracket bottom) and 1 W11573367 (Bumper) and 1 W11398787 (Door cam)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Braunfels, TX 78130
Andrew
Job Details: 12/31/2021
Arrived on site to test unit for acting erratic found console receiving voltage but not properly responding. Cycled power and now voltage to console is pulsating 5vdc to nothing repeatedly. Cycled power again and console now not responding and voltage was constant and correct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near San Marcos, TX 78666
Noah D
Job Details: 12/31/2021
"Arrived on site to inspect unit for not making ice, upon inspection found some broken wires in the left side causing the issue, ordering freezer side door. Please authorize. Office to reschedule ; ordrng 1 LW11037733 (DOOR, FZ, SS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Austin, TX 78752
Matthew
Job Details: 12/31/2021
Arrived on site to install ordered parts for defrost issue. Upon inspection found unit not having defrost issues. Found condensation on upper refrigerator cabinet. Found bottom of left side liner has 1/8 gap and right side has 1/4 gap and where liner meets frame 1/8 gap. Took pictures. Called tech line for assistance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Buda, TX 78610
Kevin
Job Details: 12/31/2021
"Arrived on site and found customer complaint is leaking from front of dishwasher. Removed front door panel, ran hot water at sink and added a pod to dishwasher. Ran dishwasher on a normal cycle and took a video of how closely soapsuds got to the edge of the tub. Reported customers experience to techline. Lifted front feet to lean dishwasher slightly backwards. Found no high drain loop in drain hose and corrected this to prevent any backflow while dishwasher is draining, job complete 7732617991"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Kyle, TX 78640
Tyler L
Job Details: 12/31/2021
"Arrived on site for complaints of fan not working. Found fan not turning on. Installed new fan and tested. Set to 350 and monitored. Fan working as designed. Also tested both speeds in service mode, tested good. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Lockhart, TX 78644
Andrey
Job Details: 12/31/2021
"Arrived on site to test unit for broken door glass, tested unit found front glass completely broken, missing glass support and handle screws are stripped damaging the handle it self, customer also stated that front right burner has a hard time igniting, tested burner and found excessive amount of grease buildup restricting a direct spark will need new burner and cap to fix issue, office to reschedule ; ordrng 1 W11389703 (Glass support) and 2 W11428245 (Screws( handle))s and 1 W10894054 (Oven handle) and 1 WPW10515455 (Burners) and 1 WPW10183368 (Burner caps)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Lou
Job Details: 12/31/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failing, I removed and replaced the compressor, UV dye drier and access valve and vacuum3d the system. Pressures held at -30/0. Installed 6oz of R134a refrigerant and monitored pressures while testing in diagnostics test #4. Pressures are good at 3/125. Added some shims to the RC evap drip pan to level it out.. Unit will need to cool for 24/48 hours before adding food items. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Buda, TX 78610
Tyler L
Job Details: 12/31/2021
"Arrived on site for complaints of broken knob. Found the rod connecting the know and the timer was broken. Installed new timer and knob, and tested unit. Unit now functioning as designed. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78759
Scott
Job Details: 12/31/2021
Arrived on site . Replaced heater element . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
GE REFRIGERATOR
Model GSS25GSHBCSS
Near Georgetown, TX 78626
Cliff
Job Details: 12/31/2021
Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found faulty filter housing and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Leander, TX 78641
David Z
Job Details: 12/31/2021
"Arrived on site to diagnose refrigerator that is making some noise when dispensing ice. Customer showed me that when dispensing the ice, you can hear a slight grinding developing. Ran the icemaker and can hear the motor growling a little bit when under load to dispense. Ice bucket seems ok and I dont see evidence of the yolk slipping out of the back. Unit is still dispensing and still functioning, and the noise is not affecting the function, likely just due to age. Advised if it does stop dispensing that we would need to replace the auger motor and ice bucket. Unit is working at this time. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near San Marcos, TX 78666
Noah D
Job Details: 12/31/2021
"Arrived on site to inspect unit for a gas leak, upon inspection found the gas company had identified the leak in the wall and around shut off valve, I did find the shut off valve gave off a gas smell. Shut off the gas and took pictures of report. Builder or plumber MUST repair pipes in wall and the valve. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Braunfels, TX 78132
Andrew
Job Details: 12/31/2021
"Arrived on site to test unit for not responding. Found error code f6e3(ACU cannot hear UI). Found console acting erratic. Verified console receiving proper voltage(5vdc). Put foil tape around exposed area of new console harness connection to prevent moisture build up. Replaced console, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Kyle, TX 78640
Tyler L
Job Details: 12/31/2021
"Arrived on site for install of new door gasket. Removed all ice from bottom liner. Installed new door gasket and applied adhesive as well. No leaks detected, job complete."
We serviced a
ROPER DRYER
Model REX4635EQ2
Near San Marcos, TX 78666
Tyler L
Job Details: 12/31/2021
"Arrived on site for complaints of no heat. Found open cutoff. Installed new cutoff and tested. Unit is heating properly, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSS3
Near Austin, TX 78728
Scott
Job Details: 12/31/2021
"Arrived on site for ui breaking . Found ui around start button falling off . Replace ui console . All buttons are functioning. Ran diagnostics all checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 12/31/2021
Arrived for range with right front burner not lighting properly. Found the burner warped. I new burner head and tested unit and found that the unit is now operating as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS1
Near Austin, TX 78739
Kevin
Job Details: 12/31/2021
"Arrived on site and found dishwasher is operating normally. Sent a short video to KB/AHS of dishwasher running, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Al
Job Details: 12/31/2021
Arrived to inspect F8E4 float switch error. Confirmed the complaint and found the float switch was defective. Removed and replaced it and unit tested properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dale, TX 78616
Andrey
Job Details: 12/31/2021
"Arrived on site to replace element do to recall, replaced element, tested unit, unit running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78759
Scott
Job Details: 12/31/2021
Arrived on site for water remaining in soap tray after wash cycle is done . Found siphon cover missing on soap drawer. Replace drawer all checks normal now. No water leaks detected a time of service job complete.
We serviced a
GE DISHWASHER
Model GDF520PGJ2WW
Near Georgetown, TX 78626
Lou
Job Details: 12/31/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics and attempted to test. With test mode in the drain function, I pressed the start button and the start light began to flash with the normal light indicating the door is not closed even though it was closed. I attempted testing in the remaining modes and it continued to fail. I cycled power and removed the control and cycled power back on and monitored the diagnostics LED and it is flashing accordingly. I tested the unit in a normal wash mode and the unit operated as designed. I placed the unit back in diagnostics and tested the unit and it operated as designed. I advised the customer of my findings and demonstrated to the customer while I still had the unit in diagnostics. I advised that no repairs are needed at this time as I cannot duplicate the issue any further.I recommended that the customer monitor the unit and if it begins to malfunction again to contact our office. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/31/2021
"Arrived on site for Washer is not leveled. Placed in diagnostics and got F0E5. This was the only error code. Cleared error code. Tested suspension and instead of going down then coming up, the basket bounces. Removed suspension and installed new suspension. Tested basket again and suspension no longer bounces. Ran calibration and washer is running as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Cedar Park, TX 78613
Justin
Job Details: 12/31/2021
Arrived on site to install previously diagnosed parts. I installed the new console and then tested the unit. The unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
David Z
Job Details: 12/31/2021
"Arrived on site to diagnose dishwasher that is not running and throwing an error. Ran diagnostic and found codes F9E1 no drain, F7E1 wash motor failure, FA E2 vent wax motor error. Ran unit and found wash motor is not engaging at all. Ordering wash motor, vent wax motor, drain pump and also heater due to heater falling under the service pointer W11540964. ; ordrng 1 W11460945 (Sump and Motor) and 1 W11412291 (Drain Pump) and 1 W11047695 (Heating Element) and 1 W11416460 (Vent Motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78739
Kevin
Job Details: 12/31/2021
"Arrived on site and customer complaint is when a cycle is chosen it will stop running after 5-10 minutes. Last week the normal cycle would keep stopping this week its the only one that will run. Choosing a different cycle when this happens allows dishwasher to run and complete cycle. inspected dishwasher and found 5/1, 8/4, and door is closing properly and drain pump is running correctly started and canceled multiple cycles to try to re-create customers experience.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS2
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/31/2021
Arrived on site for venthood lights not operating. Inspected unit and work area. Tested light operation while measuring voltage. Found control send voltage to lights. Found bad connection at the quick connect. Tightened connection and tested light operation and found work.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Volente, TX 78641
Justin
Job Details: 12/31/2021
"Arrived on site for a refrigerator making noise and not cooling properly. Upon arrival I found that the unit had PO flashing on the UI as if there had been a power outage. I checked temps and found the FC at 28?F and the RC at 38?F. Upon further inspection I found the FC evap a solid block of ice. I then gained access to the evap area, and found water dripping from the suction side and creating rust. Both of these indicate a possible defrost issue. I gained access to the control and ohmd out the thermistors. I found the RC thermistor at 8.18k, the FC thermistor at 12.2k, and the FC defrost thermistor at 14k. These are all accurate readings for the temp at the time of reading. I put the unit into diagnostics mode and when I activated the FC fan I could not hear it energize. I checked voltage at the control to the FC fan when in step 3 part 2 and got the correct 12VDC. This indicates a faulty FC fan. I then activated a short defrost and checked voltage to it at the control, and found the control only sending 18VAC. This indicates a faulty control. The unit will need a new FC evap motor and control for the repair. I am ordering the control, and we will return with the evap motor to install. I advised the customer on leaving the unit of for a minimum of 48 hours to defrost before service. Office to reschedule.; ordrng 1 WPW10675033 (Comtrol)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78730
Kevin
Job Details: 12/31/2021
"Arrived on site and replaced heating element per service pointer W11540964, job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/31/2021
"Arrived on site for JennAir DW Upr rck stck wobbly Upper Rack Concerns - Dishwasher. Found upper rack rubbing the gasket as it closed. Molded rack back into straight line due to bowing on left side where adjuster mounts. Found front right clip had gotten damaged and needs replacement. Also other clip(s) missing. Ordering clips W10919676 / WPW10082853 to return and complete the repair. ; ordrng 1 W10919676 (Clip) and 3 WPW10082853 (Clip, pivot)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Dale, TX 78616
Andrey
Job Details: 12/31/2021
"Arrived on site to test unit for controls not responding, tested unit in test mode, lid lock would not engage checked voltage when activating lid lock, control not sending voltage to lid lock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78626
Lou
Job Details: 12/31/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI (display) control board and tested. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Lou
Job Details: 12/31/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=9 degrees and RC=51 degrees. Insoected the FC evaporator and it had a good frost pattern. Inspected the RC evaporator and it was dry and the evap thermistor was blackened. I placed the unit in diagnostics and tested the unit in test 4 and found good frost patterns on both evaporators. Checked amp draw at the compressor and got 1.1amps. Also found a service tap on the access valve of the compressor and checked it for leaks and it is good. Tested the thermistors at the control and found the RC thermistor way out of range.I removed and replaced the evap motor harness and secured the thermistor to the suction line with foil tape and a ziptie. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."