Excellent service by a knowledgable tech!
Edward - Belton, TX
Clearly knew what he was doing. Did not waste his or my time getting to the heart of the problem and fixing it.
Great professional service
Dana - Austin, TX
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Great and quick service!!
Maria - Manor, TX
I was worried the warranty process was going to drag but my washer and dryer were repaired in a timely fashion by a great tech who explained the whole process and gave recommendations to prevent future problems. Great service!!
Jennifer - Pflugerville, TX
Yong - Austin, TX
Thanks so much!
Erin - Del Valle, TX
Efficient and helpful
Charline - Taylor, TX
Professional and prompt
Andrew - Leander, TX
they showed up on time and had parts needed to repair my appliance in 1 stop.
Mae - Georgetown, TX
Ramdas - Austin, TX
Bruce - Austin, TX
Peace of Mind
Cathy - Austin, TX
Andy arrived when scheduled and quickly put my mind at ease after inspecting my stove for a possible gas leak and orange colored flames. He assured me the stove was functioning fine and that he detected no leaks.
Prompt and efficient
Karen - Georgetown, TX
Mark - Round Rock, TX
Turns out our dryer is working perfectly, as designed. Tyler explained how the dryer works, as we were not loading it properly with enough clothes to work as designed. No charge, just a simple 10 min visit. Thanks Tyler!
Lynn - Pflugerville, TX
Connie - Austin, TX
Andy was courteous, friendly and did a superior job of telling us what was wrong and then fixing the refrigerator.
Service on oven
Diana - Taylor, TX
Tyler, was very professional. Awesome young man.
Sam - New Braunfels, TX
Michael - New Braunfels, TX
on time, friendly, knowledgeable
Michelle - Austin, TX
Addressed our issue and provided advice the could prevent future issues as well. Appreciate that very much!
Worthless waste of time.
Robert - Georgetown, TX
Replaced a part in 5 minutes said give it 24 hours. I gave it a week. Still no ice.
James was awesome and he knew what he was doing’
Tina - Marble Falls, TX
Blanca - Marble Falls, TX
Thanks very much everything I very good happy weekend
Bamikole - Hutto, TX
The young man that came to my house did a very good job, even gave a useful advice on how to be using my appliance.
Stacy - Leander, TX
Lou was courteous, friendly and prompt! He was able to explain what was wrong and how it was repaired. Overall experience made simple
John - Leander, TX
They were very through and completed the work
Katina - Georgetown, TX
Extremely helpful technician that gave many tips on the proper use of the appliance.
Marcy - Austin, TX
The technician that worked on my refrigerator was very knowledgeable, thorough, and fast! He was able to troubleshoot and fix the problem , and left us with a workin refrigerator. Thank you!
Great customer service
Veronica - Georgetown, TX
Very professional and knowledgeable in sourcing the problem
Robert - Georgetown, TX
Good Overall Service
Marta - Leander, TX
I really appreciated a person from Appliance Express calling me to clarify what was needed. The technician was professional and offered me advice on my dishwasher as well.
Michael - New Braunfels, TX
work on my steam oven
Deanna - Austin, TX
The Team was a great help and tons of information, on time and enjoyable to work with.
Fast and Efficient
Bill - Canyon Lake, TX
Brandon did a great job at diagnosing our dishwasher issue and very quickly fixed the problem.
didn't fix the problem
Cheri - Harker Heights, TX
They replaced the ice maker, and it still doesn't work.
Washing machine repair
Robin - Georgetown, TX
Tyler was friendly, professional and offered lots of great tips for how to keep my washing machine running smoothly going forward!
Great Service and Great Technician
Joe - Briarcliff, TX
Service was great, on time and job was completed. The tech, Andy, was very knowledgeable .
Excellent customer service
Phyllis - Austin, TX
Cathie - New Braunfels, TX
I am pleased with the great service from Richard. He is very knowledgeable and professional and fixed the rattling in my refrigerator although I don't like how loud it is when it runs. And at times I hear a clunking noise and a little vibration but not as loud as it was.
James - Austin, TX
Gordon - Georgetown, TX
Al was very professional,personable and helpful.
Darran - Leander, TX
Not the Best
SmallStix - Austin, TX
This technician has come to our home several times to look at our fridge. The assessments are contradictory and the work is not great, leading to multiple visits to correct the same issue.
Carlos - New Braunfels, TX
Anthony - Lago Vista, TX
Diana - Cedar Park, TX
Lou was great, very knowledgeable.
Robert - San Marcos, TX
Quick service x
Excellent service & reliable communication
Ehg - San Marcos, TX
Very efficient scheduling and our cooktop is back in action!!
Great service. Experienced service rep.
Sara - Georgetown, TX
Margaret - Kyle, TX
Efficient and speedy service
Karen - Round Rock, TX
Lou did a great job. He wasted no time from the moment you walked in the door to figure out what the problem was and repair our microwave. I was convinced that it would have to be replaced and in 20 minutes it was working as good as new.
Julie / Robert - Round Rock, TX
Martha - Round Rock, TX
Very good we will call on you again. Thank you very much.
Wanda - Spicewood, TX
I can always depend on their service and being on time
Vimala - Leander, TX
Amazingly knowledgeable and friendly Service Technician
Jamie - Leander, TX
Jonathan was more than helpful in providing us all sorts of great advice on how to use our appliance that he was repairing but also provided additional advice on our other devices and how to best use them to keep them running like new for a long while.
William - Hutto, TX
The repairman was top notch & very dependable. I highly recommend this company.
The best service company
The Frog Pad - Lakeway, TX
Andy at Appliance Express was very professional and knowledgeable. He made a commitment to a date and time and called ahead the day before and 1 hour ahead of time of arrival. I highly recommend Andy and Appliance Express.
George - Liberty Hill, TX
He very good and very Professional
Cathy - Lago Vista, TX
These gentlemen were polite, efficient, and solved the problem quickly.
Arrived on time and service was excellent.
David - Kyle, TX
Meg - Austin, TX
Kitchen Aid Ref check
Michael - Austin, TX
Neville - Austin, TX
Jeff - Austin, TX
David - Harker Heights, TX
Everything working again.
Addie - Austin, TX
Brandon was great, looked everything over and had us back up and running
"Edgar - Briarcliff, TX
Tech came in and made the repair fast. Appliance works great
Margaret - Austin, TX
He arrived ahead of time and did a great job.
Very good experience
Patricia - Bertram, TX
Had never used this company before, but was very pleased with the service. Unfortunately, it required 2 trips because of a part they did not have the first time, but the refrigerator was not out of operation - it was just the lights were out.
Ronakkumar - Austin, TX
Loved the service
William - Round Rock, TX
Very cordial and provided great service.
Great job guys
Louis - Cedar Park, TX
great repair company
John - Waco, TX
great about communication ontime\
Service was great. Jonathan was very nice and knowledgeable. Very happy with outcome
Randall - Georgetown, TX
quick, efficient service
Sharon - Elgin, TX
Clif gave me some pointers on how to get the best use from my new refrigerator. He was pleasant and wasted no time. I appreciated his tips and he made me feel more comfortable with my new appliance. I felt like he was very knowledgeable.
Great Service. Tyler was well informed about the product.
Syed - Pflugerville, TX
Excellent customer service
Jenny - Jarrell, TX
Excellent communication and customer service over the phone and excellent repair skills by the repair technician! Thank you!!!! I love my washing machine!!
Joseph is awesome
Casey - Austin, TX
Joseph was incredibly helpful, kind, and knowledgable. He troubleshot my issue quickly and scheduled a follow-up visit to fix the issue. He went above and beyond by answering some questions I had about out my other appliances, and offering up some helpful maintenance tips and best practices for keeping my appliances in tip-top shape. All around amazing experience! I will definitely be calling appliance express for all of my future appliance needs.
Repairman was prompt and very friendly.
Steve - San Marcos, TX
Repairman replaced the ice maker door. Unfortunately the same problem continues!!
Mark - Canyon Lake, TX
On time got it fixed in 10 minutes.
Prompt and Precise!
Jason - Leander, TX
Great fast service! Tech was speedy and on time!
professional, cordial, super competent, good listener
Carol - Georgetown, TX
Kaye - Dripping Springs, TX
Richard - Jonestown, TX
Jon was very professional, knowledgeable and fast. He knew exactly how to fix the problem and promptly solved the issue.
Got it done
Bruncsak - Austin, TX
Patricia - Meadowlakes, TX
James has fixed both our dryer and refrigerator..on both occasions he was prompt with excellent communicational services. Always very polite and informative! He always has on his shoe covers so he does not track dirt etc in the home. Extremely efficient in his work! We need more James’s in the world of service and overall gentlemen with integrity! Thank you James for all you do!
Becky - Austin, TX
Technician - Leo Cantu
Edward - Austin, TX
Leo is a very knowledgeable and trusted tech.
Ongoing issues with Whirlpool appliances
Chris - Dripping Springs, TX
Pretty much all of our Jenn-Air, Kitchen Aid appliances have had issues. Appliance Express has done a great job of servicing them under warranty. Their staff are courteous and knowledgeable. They also provided good communication when the tech was scheduled to come out including a call when the tech left prior appointment. Very professional. The only issue we had was when Appliance Express did not send 2 technicians out when working on the convection microwave that was hard wired.
Nicky - Round Rock, TX
It was a smooth process for getting job done.
Tischa - Georgetown, TX
Unbalanced so would not spin. Cliff checked all diagnostics and told me to add towels to try and balance load and it worked! Now I know for future how to wash those heavy blankets! Thanks!!
Emilia - Temple, TX
Appliance express is so good in service and in dependability. Though I am still having a little issue with my Microwave oven it is making a noise that should not be when working. Other than that it is working pretty good.
Donald - Buda, TX
Alicia - Temple, TX
Very pleased with the outstanding service I received! Thank you so much!
Craig - Austin, TX
Great service fast and done well
Joseph - Wimberley, TX
Robin - Austin, TX
Altering door alignment
Sophie - Austin, TX
Prompt and efficient
Carmel - Austin, TX
This company are great. Super responsive and competent
1217 half hitch
William - Georgetown, TX
Great, friendly, service.
Rissa - Canyon Lake, TX
Richard did a great job. Friendly service.
On time and good service
Michelle - Austin, TX
Marion - Round Rock, TX
Al arrived on time, professionally dressed and very polite. We had a dishwasher that was leaking water, and he saw what was wrong and fixed the problem. Al made sure that he cleaned up and tested the appliance. He also showed me a couple of tips for the machines that we just purchased. Thank you, Al and Appliance Express.
Steven - Austin, TX
Tyler is punctual and efficient.
Chris - Georgetown, TX
Great, timely service.
Gentleman that came out did a great job.
JOB DONE WELL AND FAST SERVICE
David - Cedar Park, TX
WILL USE AGAIN
LG Dryer Repair - Rollers causing thumping noise
DougG - Round Rock, TX
Paul did a great job - explained everything he was going to need to do before he started the work and afterwards left with the dryer running like new - he accomplished the job in good time and we were very pleased.
Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
my GE Applicance
Claude - Dripping Springs, TX
fine job - but GE sent 5 replacement bulbs which was never needed - go figure
Top tier work
Mark - Pflugerville, TX
On time! Quick service
Tiffany - Del Valle, TX
He looked at the notes provided, so knew what the issue was prior to getting to our home. In and out in less than 20 min. Very friendly on the phone.
My expensive warranty was not honored
Hallie - Austin, TX
I scheduled appointment through the warranty number. The appointment was booked by Maytag as a warranty call. The warranty was not applied at all. Appliance Express claims they did not know it was a warranty call. But how could they not know when it was booked as one?
Kelly - Austin, TX
I booked my appointment online. I received an email and phone call as to what time the technician would be there. Lou was very helpful, he answered all of my questions, fixed my washer in no time! I will recommend this service to all of my friends and family! Very easy and very helpful process! Thank you Lou!
Noe - Leander, TX
Speedy and friendly service
Monica - Austin, TX
Thanks Clif for saving our dryer in a jiffy! He was one of the fastest and friendliest repair professionals that we've had to our house and was able to diagnose and fix the issue very quickly. Thanks!
Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Great technician, great company Whirlpool!
Mike - Cedar Park, TX
No charge for labor, parts, or service fee while warranty had recently expired but indeed was expired. Whirlpool just became my only vendor for all my future appliance needs, thank you Whirlpool!
Manuel - Manor, TX
Great ambassador of service
Oscar - Leander, TX
The technician was knowledgeable and courteous and offered safeguards for proper care of our refrigerator
Dishwasher soap tray replacement
Adam - Austin, TX
The tech did a good job and was professional. My problem is with the price. $125 for a plastic tray? OK... fine, but $180 in labor to replace it? It took him 15-20 min. He was at my house for 30 minutes. I honestly feel a bit ripped off.
Prompt, Courteous, Professional
Kyle - Marble Falls, TX
The technician was very helpful and effective determining the issue with our ice machine. I appreciate his willingness to listen and discuss what was wrong.
Robert - Georgetown, TX
great service., knowledge and fast repairman, explained whole procedure and gave price up front.
Professional and Timely
Roxanne/tara - Canyon Lake, TX
Richard took care of the issue right away and I'm very grateful. I was kept apprised by phone as to his expected arrival and he phoned me when he was outside my home.
David - Round Rock, TX
Knowledgeable and professional
Gordon - Spring Branch, TX
Highly satisfied with the service provided
Very happy with service!
Cheryl - Austin, TX
Joseph was very thorough in resolving our two issues and also provided further information on how to best use our appliances to make them last longer and be more efficient. Great service and would recommend Joseph to anyone!
Aleksandra - Austin, TX
Mary - Round Rock, TX
Robert - San Marcos, TX
The technician went above and beyond. He arrived at 8:00am sharp. I appreciated that a lot. He was very helpful by showing me how to connect the oven to WiFi. He also answered all of my questions I had about my other appliances.
Randy - Killeen, TX
Great. Service. Thank you.
Justin - Wimberley, TX
Great service, here on time
Linda - Georgetown, TX
Great Service -- Fast efficient and courteous
I was very impressed with the professionalism, knowledge and efficiency of David. He tracked down a very tough-to-find rattle in my dryer, replaced the parts and cleaned everything up in 60 minutes. Good as new. Thank you!
Carrie - Briarcliff, TX
Great service and price
Farmer - Georgetown, TX
Great company and very fair and fast and performance very good
Great service and Lou is very knowledgeable
Guru - Austin, TX
Lou is very professional and is very knowledgeable. He is patient and gives me tips on how to maintain the appliance.
Easiest service ever
Dean - Austin, TX
Scott was great! Not only did he quickly diagnose and fix our issues but was super communicative, very easy going and very pleasant to chat with.
Annemarie - Jarrell, TX
He was a great tech
wonderful service,very knowledgeable and honest,
Elaina - Austin, TX
I was impressed with Scott's knowledge and honesty,thank you for the advise and the well done job
Isabel - Buda, TX
Awesome Maytag Man
Dee - Leander, TX
We had the best service ever. Lou has great customer service skills. His knowledge of the appliance was greatly appreciated. He was very patient with my husband and I in explaining how the washer operates and diagnosing the issue with the machine. He repaired the machine and we are all set to go. Thank you so much! What an asset to the company 😊
Barbara - Leander, TX
Technician fixed the problem quickly. He also showed me the features of my new ice maker and dishwasher. Took his time to answer all my questions.
Richard was great
Scott - New Braunfels, TX
Cathy - San Marcos, TX
Richard was very smart and helpful. He explained everything in detail so I appreciate that.
Jarrod - Taylor, TX
Good fast friendly service. A plus
Andrew - Round Rock, TX
They really didn’t do anything, one of them said it must have been a Roach in the fan that must have been blown out because it wasn’t making any noise any longer. Also it’s under warranty.
Carli - Pflugerville, TX
Carl - Austin, TX
Pacesetter - San Marcos, TX
Service was fast, friendly and very professional.
Alvin - Austin, TX
Daniel - Manor, TX
The service was great and Joseph was extremely knowledgeable on the product
John - Austin, TX
David showed up on time and went immediately to work to replace parts on the dishwasher upper rack. In 30 minutes ithe repair was complete and everything cleaned up
Whirlpool Fridge Repair
Steve - Austin, TX
We were sad to have to have called in only after a month of owning the new fridge, but Appliance Express was the company to service our fridge. Oh he was so good and informative about our product, it's all good.
Great service guy
Arturo - Elgin, TX
Did a very good job in fixing our washer, and educated us on do's and don'ts of operating and using washer. The guy was great and very friendly. Thanks....
Robert was very professional and efficient
Thelma - Austin, TX
Mary - Austin, TX
Great and prompt service
Brian - Round Rock, TX
Gentlemen were professional and fixed everything. Great service
Liliane - Austin, TX
Alvin - Austin, TX
Richard - Harker Heights, TX
Maria - Pflugerville, TX
overall experience was great
Darron - Dripping Springs, TX
Carol - Austin, TX
Good service with the exception of the parts being delayed twice and some scheduling timing. Both of the service techs, Joseph and Tyler were on time, knowledgeable and polite. As this was a warranty problem with Maytag, there was no additional cost involved, other than my time.
Fixed first time out
Donald - Georgetown, TX
Gary - Georgetown, TX
Great job. Punctual, polite, efficient.
Terri - Leander, TX
Hdf - Pflugerville, TX
Very quick and very professional.
Erica - Austin, TX
Courteous and Professional
Gwen - Leander, TX
Lou was on time, professional, and patient in explaining the mechanics of my stove.
Deborah - Austin, TX
Very nice young man; knowledgeable about repair
Carol - Lakeway, TX
Ivan - Driftwood, TX
Great service, thank you
Yvonne - Pflugerville, TX
Clif was prompt, friendly and professional. Completed the work well and quickly.
Robert arrived on time and quickly diagnosed the issue. Time will tell if we have solved the problem.
James - New Braunfels, TX
Robert was great!!
Eric - Austin, TX
Stephen - Austin, TX
Listen to our failure experience quickly diagnosed the problem and went online to find part, cost and delivery. Discussed options - replace or repair. Great experience.
Great service, very dependable and knowledgeable.
Ken - Kingsland, TX
David - Georgetown, TX
Alvin went above and beyond the work order to give us tips to keep our appliances working to their potential
David - Belton, TX
The technician did fine job of finding the problem and replacing the water pump. The dishwasher works well now! He also let us know how to prevent the problem for recurring. We are grateful that the manufacturer's warranty covered the total cost.
Jeff - Loop, TX
Leo was great!!
Fast and efficient service by Clif.
Anne - Austin, TX
I paid by phone, he repaired the oven in about 30 minutes. Nice.
ice-maker & water dispenser consult
Rick - Georgetown, TX
Jonathan was polite and professional. He was very informative with his diagnosis and recommendation for repairs.
Timely and professional
Kevin - Austin, TX
Lennox - Austin, TX
Tech did a great job
Stenly - Austin, TX
Great service, professional attitude, and the problem was solved !
Linda - Georgetown, TX
Jonathan was polite, efficient and professional. He also answered all of my questions. Great service!
Tyler was great
Barry - Austin, TX
He came, he analyzed, he fixed. Was very pleasant and efficient.
Appliance Express technician Lou Soldan was very professional, knowledgeable and repaired our appliances in a very systematic way. He was careful and meticulous about protecting the work areas in our home. We are very happy with his service. Thank you!
Quick to fix
Kim - Seguin, TX
We just bought new Whirlpool fridge and the ice machine and water was acting up and Whirlpool send out Kevin from Appliance Express. Kevin was quick to figure out the problem, order the part and a week later he was back and problem fixed.
lenny - Georgetown, TX
Jonathan is awesome.
Martin - Georgetown, TX
Mr - New Braunfels, TX
He was great! Very polite and fixed the issue.
Above and beyond service.
Michele - Cedar Park, TX
Same as above
Excellent Service, Brandon was very professional and quickly fixed my problem.
Kevin - Austin, TX
DRYER WHIRLPOOL NED4655EW1 Arrived on site for dryer creating a burning smell when used. After further inspection of the dryer I found the after about 10 to 15 minutes running you could smell a faint hint of burning plastic from behind the dryer. I disassembled the back panel of the dryer and found that one of the wires going to the heating element was gently rubbing up against the heating element shroud due to how much slack was in the wire and Would start occasionally creating a burning smell because of how close design for short distance it was to the heat I repaired burnt wiring and repositioned the wire out of place of the heating element to allow prevention of further damage.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to test unit for lights not working. Tested unit found bad light modules. Replaced two modules. Tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for sealed system repair. I gained access to the compressor and dryer. I found full pressure when I pierced the dryer. I removed the dryer and compressor. I installed a new dryer, compressor, and access port. I charged the system with 4.65oz of refrigerant. I found the low and high side equalizing at 65psi. I powered on the unit and monitored for pressures in the low and high side. Pressure looks good. Unit is cooling down. Please allow 24 to 48 hours for the unit to completely cool down. Job complete. No water leaks detected."
DISHWASHER WHIRLPOOL MDB4949SDM2 Arrived on site and tested operation. Found sump assembly making a loud grinding sound while running and making very little pressure. Verified wash arms as not being clogged. Unit will need new sump assembly to repair. Installed new sump assembly and tested operation. Unit tests good and all water connections dry at time of service. Job complete
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site to inspect freezer For noise and defrost, upon inspection found the over temp on, reset temp and replace thermistor, all problems solved. Job complete"
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave noises. Upon further inspection, I placed a cup of water in the unit and tested for 30 seconds. The unit made no unusual noises. Customer advised that it happens within the first 2-3 seconds. I tested several times and the unit operated as designed. I recommended that the customer try to get a video of the noise and call for service. Job completed."
RANGE WHIRLPOOL WFG515S0JS0 "Arrived on site to test unit for gas smell. Tested unit, unit works correctly, informed customer smell is due to oven igniting. Job complete"
DRYER MAYTAG MED7230HC0 "Arrived on site to inspect dryer for loud noises, upon inspection found the housing rattling, tried to readjust and couldnt fix issues. Ordering housing and duct. Office to reschedule ; ordrng 1 W10888146 (HOUSING) and 1 WPW10128606 (DUCT)"
DISHWASHER WHIRLPOOL KDTE304GPS "Arrived on site to test unit for unit not draining, tested unit for glass stuck in drain motor, removed glass test unit, unit test good, no leaks present at this time. Job complete"
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to install previously diagnosed and ordered part. Due to the main harness shorting out at the terminal block, I removed and replaced the main harness/block and tested. Unit is operating as designed. Job completed."
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for customer complaint of loud noise and light not working, and not shutting off. Found noise coming from fan motor, failed lights and transformer. I replaced transformer, lights and motor, unit tested good."
REFRIGERATOR WHIRLPOOL KRFF300ESS01 Arrived on site for refrigerator making too much ice and to check door gaskets. Tested and inspected unit and found failed ice bail are not installed properly and all door gaskets are good. Re installed ice bail arm properly and tested unit. All operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site to inspect washer for not spinning, upon Inspection found the clutch error, replaced clutch and stator per last tech. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for refrigerator thats not cooling properly still. Inspected unit and work area. Placed an in-service diagnostics and checked all functions. Condenser fan, evaporator fans, and air baffles were all working. Customer had refrigerator doors open due to pulling out all of his refrigerated items. Customer stated that the refrigerator section is consistently sitting around 47°. Tested freezer temperature and found unit at 12°F. I called tech line and spoke to JK SR# 7728699125. He advised that putting permit, underneath the drain pan does not work anymore and is registered in a service pointer. He advised that the drip pan would need to be replaced in order to allow proper airflow. Replaced drip pan with truck stock and tested unit. Unit is starting to cool. Advise customer to give the unit 48 to 72 hours to go down to proper temperatures."
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced basil and tested unit. Unit still had an issue with the lid lock. Replaced lid lock assembly and tested unit. Found unit working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and placed unit in a vacuum.Unit held in a vacuum for over seven minutes. Charged unit and pressures got to zero on the low side and 140 psi on the high side. Call complete."
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator that needed previously diagnosed with Bad door switch as well as spacers needed to help the door hit the switch. After replacing the previously diagnosed parts I retest the units functionality to ensure that the door was opening and shutting against the switch properly on both sides of the unit I also retested the door dispenser to sure that water and ice dispensed on the door as needed.Unit is now functioning as designed call complete
REFRIGERATOR WHIRLPOOL ED5FHEXSB00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler. Please do not in a vacuum and unit held vacuum for over seven minutes. Charged unit and pressures got 150 psi on the high side and -2 psi on the low side. Unit is operating as designed. Call complete."
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for icemaker not working correctly. Upon arrival the customer stated that they were actually having an icemaker that was working just fine their initial complaint was not the icemaker itself that they thought the icemaker might be leaking water due to water that was coming out of the freezer section on the floor and they just wanted to double check that it wasnt the icemaker something more serious upon further inspection I found that the drain line had gotten clogged and just needed to be cleared out. After cleaning out the drain line I retest of the units ensure theres no hot air getting into the freezer that would cause this to happen again unit is now functioning as designed call complete
COOKTOP JENN-AIR JGCP436HL00 Arrived on site and tested operation. Called tech line and spoke to Robert #7728703203. Found correct orifices installed and regulator converted properly. Instructed customer on btu of burners on propane. Unit operating as designed. Job complete
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for dent, found dent on console and replaced per last visit. No issues found. Job complete"
WASHER KENMORE 110.9206011 Arrived on site and installed new actuator arm. Tested operation and found unit working properly. Job complete
WASHER WHIRLPOOL WFC8090GX0 Arrived on site and installed new door. Tested operation and found unit working properly. Job complete
OVEN KITCHENAID KOCE500ESS05 Arrived onsite to replace parts ordered. Replaced thermostat. Tested unit. Unit test good. No issues at this time. Job complete
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the glow ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previous diagnosed parts. I gained access to the UI and replaced new. The customer had found on of the track clips. I reattached the clip. I ran the unit through a diagnostics cycle. The u it operated as designed. No water leaks detected.
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer and found It is leaking from one of the spots on the bottom of the tub where a screw might go that should not be drilled through. Molding process likely left this spot very thin. Filled it with silicon and leaking has stopped. If issue happens again a new tub will be needed, job complete"
RANGE WHIRLPOOL WFG515S0JS0 Arrived on site for left side door not sealing properly . Replaced hinges . New passive hinges had some play . Door is doing same . Ordering new hinges . Call to set return.; O-emld tckt
RANGE WHIRLPOOL WFC310S0ES2 "Arrived on site for burners being to hot, and the oven preheating to hot. I inspected the unit and work area. I tested the burner, and found them operating as designed. I spoke to the customer about how they are using the dials. This unit is designed to go from low heat to high when, knobs need to be turned to left, for it to operate as designed. I preformed a temp test on the oven during a bake preheat. I found preheat getting to 400 degrees. I adjusted the temperature down 20 degrees. The unit is operating as designed. Job complete."
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for unit making loud noise. Tested unit in test cycle and heard squealing noise in spin cycle. During inspection found unit leaking oil from gearcase and also saturated belt causing the squealing. Ordering washplate and belt. Need authorization. Office to reschedule. ; ordrng 1 W10752283 (washplate) and 1 WPW10006384 (drive belt)
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose washer hay would not turn on intermittently.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit not drying. Test unit and found tod disconnected not making full circuit secured connection test unit and unit test good job complete.
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived on site for customer complaint of unit making grinding noise, found failed drain pump, I replaced drain pump, unit tested good. Found error codes 6-4 8-4 in diagnostic mode, drain issue, and float issue. Told customer to use different/less soap."
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site and inspected refrigerator and found door and grille are damaged, replaced grille door ; saved tckt"
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Arrived on site to diagnose a refrigerator with a door that is not opening the way customer wants. Tested unit found no mechanical failures or broken parts at this time. Advised homeowner on door closer style and operation. No leaks were found at time of service.
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for damaged panel. Found damage on panel opened new panel and found damaged panel. Ordering new panel office to reschedule. ; ordrng 2 W11097777 (CONSOLE)s
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite and found unit operating with f7 error. Restored function. All checks good.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher leaking from underneath. I inspected the unit and work area. I could see water lines coming off the wash motor. I ran a diagnostics cycle and found the wash motor leaking. The pump and motor assembly W11085683. Job complete.
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and found unit belt missing. Ordering beltto repair. ; ordrng 1 661570V (belt)
REFRIGERATOR WHIRLPOOL ED5KVEXVB03 Arrived on site for refrigerator leaking water every 3 to 4 days according to customer. After further inspection of the unit I found that the drip pan had a bout a 3 1/2 to 4 inch crack on the floorboard of the drip pan so anytime drip pan was getting water in it defrosted it was causing it to leak out the bottom. drip pan after installing the unit I retested you ensure that theres no leaking. Unit is now functioning as designed call complete
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for ice machine not making ice. After running a diagnostics test cycle and ensuring proper voltage to all components I found that the water inlet valve itself was over heating within 3 seconds of receiving power. The inner siloniod would not open up. I replaced the valve and retested unit to ensure ice would form on evaporator plate. Unit not functioning as designed call complete. No leaks before during or after repair
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived onsite for the refrigerator door gasket not sealing. During testing found that the fresh food door gasket is not sealing properly. Tried to adjust gasket with heat gun and it did not work. Will need to replace fresh food door. Ordering parts and office to schedule ; ordrng 1 LW10912126 (dor-fip) and 1 W11223753 (nameplate)
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite and found unit arm dislodged, restored arm to correct overproduction issue. All else checks good."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for light in unit gone out. Checked the freezer light. Freezer light no lighting. Replaced led module. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site to inspect refrigerator water filter issue. Upon further inspection, the customer advised that the water filter is dispensing gray water and theyve had to replace the filter several times. I found the replace filter light on at the display. Customer advised they just replaced the filter a few weeks ago. I pressed Max Cool & Max Ice to clear the light as Rihanna placed the unit in diagnostics to check the remaining days in test 101. The display showed 80 days. I inspected the filter and it looked good as did the filter head. I recommended to the customer to monitor the unit and if the light comes on again within the 80 days to call and schedule service. No repairs needed at this time. No water leaks observed during service, job completed."
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site to diagnose an oven that is making unusual noise. Tested all parts and components and found no abnormal fan noise. Advised homeowner on normal operating sounds newer style fan motors.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for repeat icemaker failure. replaced failed icemaker. Unit replacement is covered. All checks good.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to diagnose a refrigerator thats making abnormal noise. Found cardboard bottom vibrating against condenser. Adjusted bottom and added vibration insulation pads. All is working properly at this time and sound has been corrected. No leaks were found at time of service.
WASHER LG WT4801CW "Arrived on site to inspect washer bolt loose. Upon further inspection, I found the rotor nut had come loose and needed to be tightened. I placed some loctite adhesive on the nut and tightened the nut. Tested the unit and its operating as designed. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDF330PAHS3
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite to replace trim piece orders by previous tech. Replaced trim piece. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER JENN-AIR JDB1080AWS Arrived on site to test unit for unit not washing correctly. Test unit and found upper spray arm not stuck not tuning and also found tube Feed not sitting on sump correctly. Secured tube feed and upper spray arm test unit and unit test good job complete.
DISPOSAL WHIRLPOOL 1-90A "Arrived onsite for unit not working. Tested unit. Found that red switch needed to be pushed in to start the unit. Pushed switch. Unit working as designed. No leaks at this time, job complete. Got pics of closure papers for unit coverage under warranty."
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to inspect refrigerator no water and no ice production. Upon further inspection, I tested the water dispenser and could hear the valve humming. I left the RC drawer/shelves and found the reservoir frozen. I removed and reservoir and retested. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WFG720H0AS1 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven console display out. Upon further inspection, I found the display blank with no response to pressing the buttons. I cycled power to the unit and the display came back on. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the components. Unit is operating as designed. Due to the error code and the control and console have been replaced before, I am ordering the console & CNOTE-LSO PER CUSTOMER REQUEST and will return with the prescreened control. Also, will leave a sticky note to contact techline upon return service to document the issue with the error code again. Office to schedule return service when the part arrives. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11296171 (console)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously ordered parts for refrigerator. Installed closer, stop, and screws. Tested unit and found all is working properly at this time. No leaks were found at time of service"
DRYER WHIRLPOOL CGM2745FQ0 "Arrived on site for customer complaint of unit not heating, found ignitor wires loose at connector, I repaired wires, unit tested good."
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for cooling compliant. Removed evaporator cover,found ice only on top right section of evaporator diagnosed sealed system issue. Ordering a new compressor and evaporator Incase needed at time of repair. Contact customer by phone to setup return date; ordrng 1 2HRS (2 HRS) and 1 W10913906 (COUPLING) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR )"
DISHWASHER KENMORE 665.13933K010 "Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and cleaned the corrosion from the diverter harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to inspect dishwasher error code. Upon further inspection, I found the unit displaying F9E1-drain pump error. I pressed the cancel button to engage the drain pump and I could hear that it wasnt operating properly. I pulled the unit from the cabinet and removed the drain pump,and found one of the empellars was broken off and the chopper blade was missing. I found the chopper blade broken into 3 pieces and sitting inside the sump. Using my wet vac, I vacuumed the drain hose that is coming out of the drain pump and found the remaining piece to the chopper blade inside the hose. Also found a black rubber piece of ink own origin. I am ordering the sump/motor assembly, drain pump, water inlet assembly, and CNOTE-2 HOUR JOB. Office to schedule return service due to parts being OOS and scheduling for 2 hour job. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 W11407411 (WATER INLET) an
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on Site for dishwasher that had a broken soap dispenser. After further inspection found that the soap dispenser door had a broken latch so I attempted to replace the new dispenser, but when I open the box of the new part found that the rinse aid door on the new dispenser was broken. I re-ordered a new dispenser and was able to reschedule the customer; ordrng 1 W10861000 (detergent dispenser)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit not plugged in. Plugged unit in and the unit failed to respond. Tested the outlet and found it good. Left the unit plugged in and inspected the harness at the junction box and found the L1 or black wire had shorted. Unplugged the unit and re-wires the junction box harness and plugged unit back powered up and I placed it in diagnostics showing no error codes. Continued with testing and the unit operated as designed.No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived onsite for the refrigerator not dispensing ice and ice build up inside ice compartment. During testing found that that auger motor shaft is missing and there is 5 VDC going to the auger motor. Also notice that the damper motor was making a horrible noise. Also found that the separator door is not closing properly. Shaft, control board , separator assembly, diffuser will need to be replaced.. Ordering parts and office to schedule. ; ordrng 1 W11096215 (door-ice) and 1 WPW10258544 (shaft)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees and ice box=8 degrees. Placed unit in diagnostics and tested the ice maker and it failed. Removed the container cover and found the IM switch was disconnected. Reconnected the switch and retested and unit operated as designed. Leveled the unit and raised the right door to be flush with the left door. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Per tech support installed a uv drier,vacuumed system down unit would not hold a good vacuum and couldnt locate pressure loss,added refrigerant to find leak,found with movement of cap tube you can hear pressure loss called tech support used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
WASHER MAYTAG MVWB765FC3 "Arrived onsite for the washer making a noise during agitating cycle. Ran diagnostics and found error codes F3E2, F2E1, F0E4, F7E9. There is a noise during the agitating cycle. Will need to replace water valve, console, control, gear case, stator, rotor, clutch on next visit because of the error codes that were present. Ordering parts and office to schedule ; ordrng 1 W11162441 (console) and 1 W11172234 (housing) and 1 W11195970 (cntrl-elec) and 1 W11195971 (stator)"
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Arrived on site and tested operation. Found noise coming from condenser fan once unit plugged in. Found harness not routed proper to fan motor and the blade was tapping on wire. Corrected routing of harness and found unit now working properly. Job complete
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Arrived on site and inspected freezer frosting and refrigerator not cooling.Confirmed the complaint and tested continuity on the defrost heater. Defrost heater was good. Removed and replaced defrost thermostat. Reassembled and advised customer to wait approximately 24 hours for optimal temperatures to be reached. No water hooked up to unit. Job complete.
RANGE WHIRLPOOL AGR5630BDW1 Arrived on site to test unit for oven not working. Test unit and found unit working correctly at this time. Turned unit on and off and unit heating correctly. Advised customer it could be a ignitor issue.
WASHER WHIRLPOOL MVWC500VW1 "Arrived on site for washer leaking.After running 6 tests on the unit back to back and watching it fill the tub up completely and agitating and then draining I could not find any type of leak coming from the pump, over filling in the tub, The water inlet valve or from any other area of the machine. I did however notice that the process of running it there was water leaking from the closet just to the left side of the washer that had two water heaters in it and the water is coming from underneath the platforms at the water heaters are mounted on in the front right corner as soon as you walk into the closet door itself. I informed the customer that he was going to need to get a plumber under that platform in order to verify what is causing it to leak whenever the washer runs it is obvious that it leaks in one of the only when the washer is in use but the leak itself is not actually coming from the washer. Unit is functioning as designed Call complete"
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to replace ignition switch harness for cooktop. Replaced harness and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site to test unit for upper rack stoppers missing. Replaced stoppers test unit and unit test good job complete.
WASHER WHIRLPOOL WTW4950XW1 "Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E5. Cleared the code and continued with testing. Unit operated as designed until it got to the agitation and spin tests and while attempting to agitate, the entire basket would spin. I tested the unit at the main control and all tested good. When I tilted the unit back I find where the gearcase had leaked oil and the cam was jammed into the gearcase to where the actuator could not shift between agitate and spin. I advised the customer of my findings. While in the process of repairing the unit, I found the gearcase shaft was seized to the basket and while attempting to get the gearcase out, the drain pump broke. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven having error code F8-E0. Tested unit in normal operation and found cooling fan not activating. Performed diagnostics mode and tested in low speed and tested voltage from control. Found failed cooling fan. Removed fan and installed new. Assembled unit and tested all operations. All tested good.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and replaced the upper rack for rust. Unit is now operating as designed. Advised customer on repair. All checks good.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose refrigerator with right door not closing properly. Found that the top drawer was installed on upper notches and contacting the protruding shelf on the door. Installed drawer in proper location and moved door shelf. Retested and all is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not draining properly. I inspected the unit and work area. I found fault code f1e2 control software issues cleared the fault code. I ran the unit through a diagnostics cycle. The unit operated as designed. I checked the fault codes again and found f1e2 still present. I found the UI operating as designed. I am ordering a control W11305296 to complete the repair.; ordrng 1 W11305296 (cntrl-elec)
DRYER MAYTAG MGD7230HC0 Arrived onsite and replaced console and set up. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW5000DW1
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found UI is unresponsive, unplugged it for a minute and then set washer into a diagnostic cycle and found no water is leaking after service pointer repair by previous technician. UI is operating properly now. Control panel lock may have been on and reset by diagnostic cycle. No water leaks detected at time of service, job complete"
WASHER WHIRLPOOL GHW9400PW4 Arrived on site for washer having F-11 error code intermittently. Tested unit in normal spin cycle. Gained access to motor control and tested wire harness up to main control. Found failed MCU.
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for customer complaint of lights not working in both sections, found failed modules. I replaced modules, unit tested good."
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher not cleaning dishes properly according to customer. Upon further inspection of the unit I found that the heating element was blown and also caked in about a centimeters worth of water sediment in calcium deposits all over the heating element the water and calcium deposits are also completely taking the inside of the sump assembly as well as both the lower and middle spray arms because of how much sediment was left over in the dishwasher it was causing other debris to get collected in the unit allowing it to clog further and not allowing proper water circulation and cleaning. This dishwasher will need a lot of different parts to allow proper waterflow because of how clogged it is with water sediment .Office to reschedule due to some parts being PSP; ordrng 1 W10165274 (screw) and 1 W10518394 (heater) and 1 W10671930 (tube-feed) and 1 W10872845 (filter) and 1 W11242945 (harns-wire) and 1 WPW10317197 (upper spray arm) and 1
DISHWASHER KITCHENAID KUDE20FBSS0 "Arrived on site and inspected dishwasher and found no high drain loop, after correcting ran a diagnostic cycle and found saved error codes 6/4, 6/1. After diagnostic cycle started a normal cycle and it is progressing properly. job complete"
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for the oven bake not heating. During testing found that the control board will need to be replaced. Ordering parts and office to schedule ; ordrng 1 W11122560 (cntrl-elec)
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site and inspected washer and found saved error code for long fill, ran all functions in manual diagnostics and everything passed. Also ran calibration cycle. Spoke with NEW techline Gary and he requested that pressure hose be checked, removed pressure hose and it is good. Could not find any fault with washer or any reason for error.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for no ice. Diagnosed a defective icemaker,installed a new icemaker ran icemaker through a cycle water filled icemaker."
DRYER WHIRLPOOL WED560LHW1 arrived on site to diagnose dryer with damaged panel. Found left side panel had a large scratch in it. Replaced left side panel. Tested and all is working as designed. Call complete.
RANGE WHIRLPOOL WCG55US0HS Arrived on site for cooktop front burner not staying lit on low setting. Tested burner and found valve needs adjustment. Adjusted valve to correct setting and tested and tested burner. Tested all other burners. All tested good.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights flashing and making noises. Upon further inspection, the customer turned the unit on at the breaker and immediately the unit UI began to blink off and on and make a dinging noise. I pulled the unit form the wall and inspected the hv control. I didnt find any burn spots on it. I plugged the unit in and attempted to place it in diagnostics and it failed. When I went to put the control cover back on, I heard a relay clicking on the hv control. I advised the customer of my findings. I am ordering the hv control and CNOTE-AUTHORIZATION to replace the hv control and UI and will return with all prescreened parts. Upon return, I will replace the hv control and UI. I advised the customer that the control is OOS and the office will contact to schedule return service when the part arrives. Unit was left unplugged and the water turned off for safety. No water leaks observed during service.; ordrng 1 W11224256 (cnt
WASHER WHIRLPOOL MHW5630HC0 "Arrived onsite to replace previously diagnosed parts. Door latch, shocks (4) and inner door were replaced. Also reconnected dispenser hose that had come loose. Replaced parts, tested unit and unit functions correctly. No leaks detected at this time. Job complete."
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher not spraying when in use. Performed diagnostic and found F4E3 error for wash motor not running. Found wash motor connector was not seated and just hanging in the motor. Pressed connector in and locked. Retested and unit is now pumping and working as designed. Call complete.
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for customer complaint of unit bottom drawers not cooling properly, found drawers upon arrival at 37 degrees, good frost pattern, air flow and return tested good. Customer had unit filled 1/6 of the way full, instructed customer to fill unit to at least 60% full to help maintain cooler temperatures. Unit tested good.
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived on site for door issues. Found gasket not sealing correctly to cabinet adjusted door remolded door gasket checked door seal good.
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the customer recently installed a new disposal. I removed the drain hose from the disposal and found the plug had not been removed. I removed the plug and tested the dishwasher in diagnostics. Unit is operating as designed and draining as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Arrived onsite for a refrigerator to possibly replace sealed system parts. I saw where the customer had the block of ice in the upper right corner of the evaporator in the pic. On arrival the system had no refrigerant in it. Because of possible contamination and the compressor being so hot I replaced the compressor, evaporator, dryer, and installed a low side service tap. I vacuumed the system and it held a 30psi vacuum. I charged the system with 3.7 ozs of R134A. I tested the unit and found it working as designed. The unit is not connected to a water supply. Call complete."
WASHER WHIRLPOOL WTW4815EW0 "Arrived on site for customer complaint of unit having some water left under tub at end of cycle, found this is the normal amount of water left at end of cycle. Unit passed all tests in diagnostic mode, customer has been using washer and completing cycles, tested good. I calibrated unit, everything tested good. No leaks.
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site and inspected front load washer leaking.Found the weep holes in bellow were clogged with debris.Clean the debris and inspected the bellow and underneath and found no additional leaks. Job complete
OVEN WHIRLPOOL WOD51EC0HB02 "Arrived on site for oven that had two doors not opening and closing correctly. Upon further inspection of the model I found that the door hinge springs are too tight on there and theres no way to adjust them to loosen up a bit and its causing the doors to want to shut and not stay open we will need to order for new door hinges two for the upper and two for the lower doors. Office to reschedule due to the fact that we will need to order these hinges and we do not have an exact timeframe as to when they will come in ; ordrng 4 W10639067 (hinge-door)s"
REFRIGERATOR KENMORE 106.5113921 Arrived on site and tested operation. Found bail arm hanging down and no resistance when moving up and down. Unit will need new ice maker. Installed new ice maker and verified operation. Unit tests good. Job complete
DISHWASHER WHIRLPOOL WDF560SAFM0 Arrived onsite for unit not washing correctly. Looked at unit. Saw that the spray arms were clogged with food. Let customer know. Job complete
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator that is leaking from icebox. Tested unit and found failed icemaker assembly. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR KENMORE 596.755024 Arrived on site for icemaker that had the arm pop out of place. After further inspection and attempting to put the arm back in I found that when the farm was reinstalled into the icemaker and was able to move up and down the icemaker mediately started running with no issues at all because the call only took a few minutes to repair and did not require parts I only charge the customer the initial service fee and inform the customer that if it were to happen again to just try and adjust some of the items in the freezer so that way whenever the door is shutting it doesnt allow certain food items to grab that bar and pull it out Of place
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the wash arms and the dispenser gasket. I ran the diagnostics cycle and there were no water leaks present at the time of service. The old dispenser gasket had been glued in place and I had to cut it out in pieces so there was nothing to return. Call complete.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site ,replaced UI console . Control not needed . Ran preheat all checked normal with both ovens . No other issues or new error codes . Job complete ."
WASHER MAYTAG MVWB835DW4 Arrived on site and inspected washer not filling.Ran diagnostic test and found several coins near the washplate preventing the washer from preforming as designed.Removed and ran diagnostic test mode and unit tested as designed.Job complete
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 "Arrived on site and inspected refrigerator for no cool issue.Confirmed the refrigerator temperature was 60 degrees.Freezer was 50 degrees.Ice maker was operating, but not making ice due to temperatures. The inside of the ice maker is flaking and leaving black particles in customers water.Found a massive ice buildup on the left side of the evaporator, causing the cooling issues.Evaporator fan was running, but at slower speed than normal.Looked to be a restriction.Ordering a sealed system repair and all parts associated with the repair.Office to reschedule for return service visit ; ordrng 1 876764 (VALVE) and 1 CNOTE (2 HOURS) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECHNICIAN ) and 1 RESEARCH (ANY ADDITIONAL SEALED SYSTEM PARTS NEEDED FOR REPAIR ) and 1 W10309988 (COMPRESSOR )"
DISHWASHER WHIRLPOOL MDB8959SBW1 Arrived on site to test unit for burning smell. Test unit and found melted wires nut. Replaced wirenut test unit and unit test good job complete
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for a crack in the fridge liner. I inspected the unit and work area. I found the edge by the door chipped away and cracked going back into the fridge. See so quick pics. I Called Techline spoke with Steve got sr# 7728679858. I advised techline of the situation and was told the kit I was sent out with will no work with a chip missing out of the line. I am ordering the appropriate repair kit 8212572. The office will reschedule, the part has to come from the manufacture. ; ordrng 1 8212572 (repair kit)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for control issues. Customer received different owners manual then unit delivered. Refrigerator at residence doesnt display actual temps per customers request,informed customer unit at residence is low tier French door then what she is expecting and shown on her manual. Unit is cooling
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for customer complaint of unit not starting at times unless bumped, found unit was running when I arrived, found lots of suds, found error codes 6-4 7-1 2-1, stuck keypad, open float switch, and no heat, ran diagnostic test cycle after clearing error codes, unit tested good, no error codes after diagnostic cycle. Instructed customer to use different soap/not as much soap.
WASHER WHIRLPOOL WFW72HEDW0 Arrived on site to install dispenser to resolve leaking valve issue. Replaced dispenser housing and tested. Unit is now working as designed with no leaking found. Call complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of unit not making ice and not dispensing ice, found E2 error code, failed ice maker, found auger motor burned up, ordering ice maker and auger motor. ordrng 1 W10822606 (motor) and 1 W11294907 (ICE MAKER)"
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and inspected refrigerator I found it is not making noise at this time four days ago customer sent a video to the office stop raider fan making ice buildup. That evening The customer unplugged the refrigerator overnight, remove evaporator cover and found a ice sheet along the top of the evaporator but the rest of the frost pattern looks good, took pictures and sent to CS. Find metal appears to be in the incorrect location .Spoke with tech line they recommended the correct location and said ice was due to the bimetal stopping defrost before it was complete. 7728676918"
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for no cool. Removed cover found ice ball on inlet to evaporator,diagnosed a refrigerant leak. Replaced compressor,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good,checked frost pattern good.
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite and replaced the CCU. Unit is now operating as designed. All checks food.
OVEN MAYTAG MES5870AAC Arrived onsite for not heating above 200 degrees. Tested unit. Found that bake element was broken. Replaced bake element. Tested unit. Unit test good. No issues at this time. Job complete.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of lights not working in freezer and some in fresh food section, found failed module inside freezer, I replaced module, unit tested good.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site . Heard faint knock noise once ,couldnt detected where it was coming from except from back . Rearranged water lines and power cord ,after running full diagnostics. Used pads on condenser . No water leaks detected at time of service. Told customer to give it a few days to see if noise returns . Job complete ."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed ew control. Tested operation and found unit working properly. Job complete
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new control panel. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to diagnose refrigerator that was freezing some items in the RC. Found temps lower then set temps, customer had it set at 43 but temp at 29. Found diffuser is working fine. Ordering UI and thermistor to resolve.; ordrng 1 12002355 (thermistor kit) and 1 W11284720 (panel-ui)"
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived onsite for a microwave that is not heating and is chattering when it doesnt heat. I found multiple issues. I found the blue wire connector on the rear microswitch bent and loose and the locking tab on the interlock broken. I replaced the right side interlock and both switches. I tested the unit multiple times and it worked but it failed about the tenth time I closed the door. I removed the door hinge screws and saw the right hinge hole out of round. I replaced the right hinge and when attempting to put the screws back in I found the right side door bracket screw hole stripped. This is causing the hinge thru hole for the screw to get out of round and allowing the door to shift and not close the microswitches. The door will need to be replaced.
OVEN WHIRLPOOL SF367LEKT0 "Arrived on site too inspect range control blank. Upon further inspection, I found the display blank. Pulled unit form the wall and unplugged it and checked voltage at the outlet. Voltage is good. Plugged the unit back in and it began to operate. I tested the oven and it operated as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for sealed system repair. I gained access to the compressor and dryer. I pierced the dryer and found the system full of refrigerant. I plugged the unit in and found the compressor building pressure as designed. I evacuated the system. I installed a dye dryer and access valve in the compressor. I removed the evaporator and replaced with new. I pulled a 30inch vacuum on system, and monitored pressures. I found the pressures holding. I charged the system with 4.5 oz of refrigerant. I watched the high and low side equalize at 60 psi. I powered the unit on and found low side pressure at 0 and high side pressure at 145. I watched the evaporator for frost pattern to form. The unit has a good frost pattern. Sealed system is working as designed. I reassembled the unit and found the fresh food door switch broken. I am ordering a new switch W11396033. ; ordrng 1 W11396033 (SWITCH)"
WASHER WHIRLPOOL WFW7590FW0 "Arrived onsite to replace previously diagnosed parts. Replaced drain pump, tested unit and unit functions correctly. Job complete."
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell. Test unit and fo7nd bake burner not sitting correctly on valve. Secured burner test unit and uni5 test good no leaks present at this time job complete
FREEZER WHIRLPOOL WRT138FZDB00 Arrived on site for water dripping from air channel in fresh food . Ran harvest on IM valve never actuated . Looks to be a periodic defrost issue for dripping . Ordering control and thermistor . Please call to set return ; ordrng 1 W11353813 (CONTROL) and 1 WPW10383615 (thermistor EVAP )
REFRIGERATOR KITCHENAID KBRC36MHS01 "Arrived on site for customer complaint of noise issue, found sheet metal noise coming from condenser area, unit cooling just fine, adjusted condenser, and instructed customer to clean coils. Unit tested good."
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site for oven just clicking , found someone had previously came out and bent spark igniter . Replaced spark module after replacing igniter. Unit is now firing and preheating normally . No gas leaks detected at time of service. Job complete ."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site and found display off and unit not functioning. Tested voltage and found proper voltage at control. Installed new control and tested operation. Unit test good. Job complete.
MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived onsite for microwave light issues. Tested unit and the light was turning on and off as the door was open and closed but according to the customer it was an intermittent issue along with a door open indicator while door was closed. Recommend replacing door switches. Installed parts and as soon as the unit was plugged in, the fuse was blown. Need to order fuse (2) and additional switch just in case. Office to reschedule.; ordrng 2 W10138793 (fuse)s and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch)"
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose oven with F9E0 error present. Error is for miswire. Removed junction box cover and redid all connections. Found grease in one of the wire nuts that was likely blocking connection in the ground. Removed all wire nuts and cleaned and redid all connections. Put unit back together and retested. Checked bake and broil as well as light, and light is no longer flickering and elements are good. All is working as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site and inspected refrigerator and found at this time there is no frozen items in the fresh food section, ice production is good, and dispenses correctly. Took Pictures. Spoke with tech line they recommended replacing damper/diffuser anyway 7728677560"
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived on site for IM leaking some more . Found valve has started dripping . Ordering upper valve . Please make an Sm only call . No other water leaks detected at time of service. Call to set return .; ordrng 1 WPW10341329 (water valve assy)
REFRIGERATOR WHIRLPOOL MTB1954ARW Arrived onsite for the refrigerator ice maker not working and leaking. During testing found that the ice maker is leaking. Replaced ice maker and it tested good and no leaks detected complete.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site and inspected electric range sparking.Customer had unit unplugged since the issue.Found the Main harness at the L1 (red) was durned and will need replacing.Ordering W11416847.Office to reschedule for return visit ; ordrng 1 W11416847 (MAIN HARNESS )
VENTHOOD WHIRLPOOL KVWB406DSS Arrived on site for venthood not working. Inspected nit and work area. Found filters due to be cleaned. Tested fan operation and performed suction test. Found unit operating as designed. Informed customer on operation. All tested good.
OVEN WHIRLPOOL WOC54EC0HS04 Arrived on site to test unit for unit over 50°. Replaced sensor and calibrated oven test unit and unit test good oven at 354° average temp job complete.
REFRIGERATOR GE CSS25USWCSS Arrived onsite for the water dispenser not working properly. During testing found no issues with the water dispenser. Tested it with a gallon jug to see if the issue would come back. But all functions tested good. No issues found at this time. Complete
REFRIGERATOR WHIRLPOOL MSF25D4MDM01 "Arrived on site and inspected refrigerator and found water is not dispensing removed water filter and it is dispensing properly now. Customer has a new filter on hand and after reinstalling it water is still operating properly. Issue was a faulty filter or it was due to be changed. job complete"
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for gas smell. Test unit and found valve not closing all the way leaking gas. Replaced valve test unit and unit test good no leaks present at this time job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not washing dishes. I inspected the unit and work area. I found fault codes F4e3 wash motor not running, f7e1 no heat. I ran the unit through diagnostics and found good voltage to the motor, the motor is humming and clicking but not washing. I forwarded the cycle to activate the heating element and the element did come on. I am ordering a sump and motor assembly W11085683 to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11085683 (pump&motor)"
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Arrived on site to diagnose no cool refrigerator. On arrival unit has no power to it. Checked wall outlet and found outlet only putting out 20v. Checked upper socket and found 120V. Plugged unit into good socket and refrigerator powered up immediately. Unit is now cooling. Advised resident to contact property manager to resolve outlet. Call complete.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found door latch error. Found latch good and control recognizing door closed and opened. Also found wash motor not running during test cycle. Found proper voltage to wash motor indicating failed motor. Unit will need new sump assembly to repair. Sump assembly on back order and office will have to contact customer when part becomes available to set up return services.; ordrng 1 WPW10671941 (pump&motor)
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit with a cup of water. I found the unit sparking coming from the magnetron wiring. I called tech line and spoke with rich, I advised tech of the situation. I got sr# 7728673542. Techline advised replacing the magnetron, capacitor, diode, and transformer. i am ordering magnetron W11230995, diode W11256462 to complete the repair. The office will reschedule due to the magnetron being an expart. ; ordrng 1 W11230995 (magnetron) and 1 W11256462 (diode)"
RANGE FRIGIDAIRE LGEF3045KFE Arrived on site and inspected range control issues and temperature sensor error code.Confirmed both and removed and replaced both.Reassembled and unit tested as designed.Customer satisfied.Job complete
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived onsite for ice over freezing inside ice maker. Looked at unit. Saw that the unit was set to negative 6, causing the ice to over freeze and clump together. Set freezer setting back to 0 recommended. Removed frozen ice from ice bin to start over with a new bucket of made ice being made. Let customer know to give new ice time to be made. No leaks at this time. Job complete"
VENTHOOD WHIRLPOOL UVL6048JSS0 Arrived onsite for unit having flickering lights. Tested unit. Saw ver very faint flicker from the lights. Called Techline. Suggested that the unit may not be getting the full 120v and 60hz from GFCI breaker. Got sr#7728675463. Spoke to builder about issue of an electrical issue going to the unit. No other issues at this time. Job complete
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site for upper rack falling down . Found rail clip on sump and one roller wheel about to break off . Replaced upper front wheel assembly and replaced rail clip . No other issues found with washer . No water leaks detected at time of service. Job complete .
DRYER WHIRLPOOL MEDB765FW0 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found only half power at wall outlet. Advised homeowner on findings and electrician will be needed to complete repair.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for fridge making a noise. I inspected the unit and work area. I spoke to the customer about the noise the fridge is making. I gained access to the evaporator fan and found no obstruction or anything lose. I inspected the compressor and the condenser fan. I found everything operating as designed. I spoke to the customer about how the unit operates, and the noises itll make when it goes through defrost and when the compressor turns on. Job complete."
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher upper rack rusting. Upon further inspection, I found the upper rack with a rust spot on the left side where the dispenser door hits when opened. I removed the rack and found more smaller rust spots on the underside of the rack (photos) which appears to be from lack of protective covering. I replaced the upper rack with a new rack and transferred the wheels and manifold to the new rack. Placed rack ack in unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR JENN-AIR JF42NXFXDW01 "Arrived on site to replace ice maker optics, and butter bin with rail. After replacing all parts, unit tested good, Instructed customer to give unit 24 hours to operate properly.
OVEN KITCHENAID KEBS207SSS04 "Arrived on site or inspect wall oven top oven not reaching temps. Upon further inspection, I pulled the unit out from the cabinet and placed on my dolly and removed the back panel. I checked ohms to the bake element and found open. I removed the element and found it had shorted out and broken. I tested the TOD ad bake element and both were good. I replaced the element and tested and unit is operating as designed. Job completed."
DISHWASHER KITCHENAID KUDE40FXSS5 Arrived on site to replaced adjuster kit. Replaced kit test unit and unit test good job complete
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived onsite for the ice machine not making ice. Installed new grid cutter and ice machine tested fine. Complete