We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ17
Near Meadowlakes, TX 78654
Gerry C
Job Details: 04/15/2024
"WRS315SDHZ17 Arrived to inspect ice issue. I found the issue was not with dispensing, but it was with ice clumping. I found the ice door would not fully close. There were signs of excessive debris and foam within the area of the ice door and I removed it. Replacing the ice door appeared to correct the issue as the replacement appeared to fully seal. If further issues persist,contact tech GC. No leaks observed during service."
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM10
Near Georgetown, TX 78626
Wesley
Job Details: 04/15/2024
Arrived onsite and found unit operating with failed fill spout extension not installed correctly and allowing leaking. Corrected fill spout extension. All checks good. Unit is now operating correctly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Leander, TX 78641
Paul
Job Details: 04/15/2024
"Arrived onsite for a dishwasher that gives and error and the lights blink. The customer stated it will fill then it starts blinking, drains, and shuts off. I checked stored error codes and found an F7E2 and F10E2. I found a failed pump motor and a failed vent wax motor. I replaced the pump and motor and I replaced the vent. I ran the service cycle finding the machine completing the cycle and working as designed with no more error codes. I found no water leaks present during the cycle. Call complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Lorena, TX 76655
Jonathan M
Job Details: 04/15/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the cam, belt, and capacitor. I tested the unit in diagnostics and found the unit working in operating as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KSGB900ESS8
Near Driftwood, TX 78619
Tim M
Job Details: 04/15/2024
"Arrived on site to test unit for not heating. Upon arrival customer stated an inspector using a hanging thermometer claimed unit was 30? off temp. Explained to customer that aftermarket thermometers, especially hanging thermometers, are not recommended by manufacturer due to the fact they cannot keep up with fluctuations in the temps. Tested unit by preheating to 350? and using thermocouple to gauge temperature. Unit reached 380? and than begin to cycle down to 350? in a 10-15 minute period. Unit is cycling and heating properly. Explained to the customer that unit will reach a higher temp to account for the door opening, than in the next 15 mins unit will balance out at 350?. Unit is running as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Buda, TX 78610
Andrey
Job Details: 04/15/2024
"Arrived on site to replace previously diagnosed lower harness, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Bastrop, TX 78602
Joe Z
Job Details: 04/15/2024
"Arrived on site for doors not sealing correctly. Upon arrival,inspected unit and found was never leveled during install. Leveled unit and now getting perfect suction on all 3 doors. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Georgetown, TX 78626
Wesley
Job Details: 04/15/2024
Arrived onsite and found failed drain pump wire harness at the pump retention clip. Repaired the wire and reinforced with wrapping. All checks good.
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Austin, TX 78738
Matthew
Job Details: 04/15/2024
Arrived on site for unit not functioning properly. Unit stoped midcycle did not drain and lid locked. Found that unit has failed lower harness. Tilted unit slightly back and wire made contact and activated drain pump. Ordering harness. Office to reschedule ; ordrng 1 W11112750 (Wire harness)
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Georgetown, TX 78633
Lou
Job Details: 04/15/2024
"Arrived on site to inspect venthood right light flickering. Upon further inspection, I tested the unit and found the right light will flicker off and on. I cycled power at the breaker and removed the light housing and found the harness not installed correctly to the housing (photo). I corrected the issue and reassembled the unit and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hutto, TX 78634
Scott
Job Details: 04/15/2024
Arrived on site for range giving f1e1 code . Ran diagnostics got same error code . Replaced control. Reran preheat and diagnostics. All checked normal . No gas leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Scott
Job Details: 04/15/2024
"Arrived on site for leaking dishwasher . Ran diagnostics 2 times . And removed door panel. Could not duplicate any leaking . Did advise on making sure nothing is interfering with float switch area, also placing large sheet pans in front of door area. Which might divert water under door . Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model G9CE3065XB00
Near Killeen, TX 76542
Sterling
Job Details: 04/15/2024
On arrival verified complaint of burners not functioning correctly. Unit need main board as the right and left burners wont adjust temp. Burners stay high. Unit needs ui as the ui will randomly turn on all lights. Spoke to AIg for autho. Received autho w1axz10xpl1. Office to Rs with part availability. ; ordrng 1 WPW10333979 (User interface)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Georgetown, TX 78626
Wesley
Job Details: 04/15/2024
AEX warranty correcting the lower install bracket tension to keep the microwave secure from excessive wobble. Happened following prior repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ08
Near Leander, TX 78641
Maurice R
Job Details: 04/15/2024
Arrived onsite for door swap on fc. Installed the fc door on to the fridge. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Elgin, TX 78621
Matthew
Job Details: 04/15/2024
"Arrived on site for load and go issue. Upon arrival inspected unit. Ran test and found in diagnostics mode dispenser pump is functioning. Customer states unit will disable load and go on its own. Ordering control , dispenser and valve. Tenant allowed entry but had to go back to work. Office to reschedule."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Manor, TX 78653
Scott
Job Details: 04/15/2024
Arrived on site for dryer not heating . Igniter not glowing and coils are not making any noise . Replaced coils and igniter . Unit is still not functioning. Ordering motor and blower wheel . Set return 4/19; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Cedar Park, TX 78613
Paul
Job Details: 04/15/2024
Arrived onsite for a washer no agitating and it didnt complete a cycle. I found the drain hose installed in the overflow drain down at the floor. I moved the drain up to the correct location by the fill hoses. I tested the washer in the diagnostics and found a stored F8E1 long fill error. I ran the service cycle and found the washer completing the cycle working as designed. I found no fill issues with either valve. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78745
Tim M
Job Details: 04/15/2024
"Arrived on site to test unit for not cooling. Upon arrival unit was cooling properly but 2 days prior it stopped cooling. Put unit in diagnostics, all tests are passing. Due to issues being intermittent replaced main control as precautionary. If issue returns would need to return with scroll fan and inspect FC door harness. At this time unit is running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78633
Lou
Job Details: 04/15/2024
"Arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Immediately when the motor came on, I could hear what sounded like a metal grinding noise coming from the motor and the customer advised that is the noise theyre hearing and at times it will get louder. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Georgetown, TX 78633
Lou
Job Details: 04/15/2024
"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I tested the ice dispenser and it is operating as designed. I removed the bin and found a small amount of ice in the bin. Tested the ice maker and found it not calling for water. I removed and replaced the ice maker and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Nolanville, TX 76559
Sterling
Job Details: 04/15/2024
"On arrival verified complaint of bad ui. Replaced ui due to leds failing. Unit display is now working, previous part install was an ice maker, confirmed unit is making ice correctly at this time. All operations are good. Job complete no leaks detected during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Georgetown, TX 78626
David Z
Job Details: 04/15/2024
Arrived on site to follow up on ice machine that was not draining. Removed more debris from the basin and external drain. Ran unit multiple times ane verified proper draining. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Manor, TX 78653
Scott
Job Details: 04/15/2024
"Arrived on site for loud rattle in dryer . Put sound pads under motor mount . Inspected motor,blower wheel and rollers . All are in working order . Reassembled dryer . Unit sounds quieter . No lint build up at time of service . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Georgetown, TX 78633
Lou
Job Details: 04/15/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the vent trim being damaged, I removed and replaced the trim and was unable to test due to the customer having their kitchen cabinets painted. No gas leaks detected during service, job completed."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76504
Tyler
Job Details: 04/15/2024
"Arrived on site for washer making a screeching noise when in final rinse/spin. Upon arrival confirmed noise failure, found no errors in diagnostics but found cam washer loose causing cam to move freely and grind down. Replaced cap, ca., belt, and actuator. Also leveled machine and tested unit. Found washer working as designed with no leaks or noises. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Canyon Lake, TX 78130
Andrey
Job Details: 04/15/2024
"Arrived on site to test unit for not cooling, tested unit found compressor is attempting to turn on pulling 14 amps and shutting down, unit has a failed compressor, will need to replace compressor to fix issue, ordering compressor, evaporator, dye drier, access valve, nitrogen and R600 kit, office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 W11550396 (Evaporator) and 1 W11550396 (Filter drier) and 1 W11550396 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Smithville, TX 78957
Joe Z
Job Details: 04/15/2024
"Arrived on site for sagging basket, upon arrival, customer states that unit seemed to dropped when loaded. Inspected suspension and basket and are good. Ran diagnostics and got error codes F0-E9 off balance, F0-E3 overload. Test unit with load of laundry. Unit operates correctly. After series of questions with customer. Explained correct load sizes and what not to wash in unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Waco, TX 76712
Jonathan M
Job Details: 04/15/2024
"I have done on site for a refrigerator that is leaking from the water dispenser area. Inspected unit and work area. The customer advised that the unit started leaking into the housing area around the water dispenser and has been slowly dripping after using the water feature. I did confirm water collecting in the dispenser, housing and dripping a few drops of water after the dispenser was let go. Im ordering a separator for repair in the office. Will need to contact the customer about a reschedule date due to the customer requesting the last appointment of the day.; ordrng 1 W11678832 (Separator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW04
Near Woodway, TX 76712
Jonathan M
Job Details: 04/12/2024
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. I found the unit unplugged upon entry and attempted to plug the unit in. I found the unit start to run the compressor, but heard a noticeable hairs coming from the backside of the unit. I open the door of the refrigerator and found the sound dissipating inside indicating it was an issue in the backside of the unit. I gained access to the compressor and dryer areas and could not find the leak. Found no evidence of any frost pattern on the evaporator. Spoke to SW and Im ordering all sealed system components. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11507067 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS20
Near Marble Falls, TX 78654
Maurice R
Job Details: 04/12/2024
Jerry was supposed to team up and have him teach me how to level the double ovens when they have been installed incorrectly. Called customer let them know Jerry was not with me today!. Rescheduled for a time Jerry can be there to teach me how to do it. ; schdld next appmnt for 5/3 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near New Braunfels, TX 78130
Luis
Job Details: 04/12/2024
Arrived on site for odd fast in ice. Tasted ice cubes no odd smell or taste ran harvest test passed ran fill test passed Diagnosed a defective ice container ordering a new ice container; ordrng 1 WPW10347093 (Ice container)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Wimberley, TX 78676
Tim M
Job Details: 04/12/2024
"Arrived on site to test unit for water leak and grinding noise. Customer stated that when she would do a cycle and the basket was weighed down, it would touch the floor and water would leak. Tested suspension, found it extremely bouncy and would need replacement. Put unit and diagnostics heard a loud whirring noise. Inspected under the unit found that the gear case is leaking oil all over the cam and pulley shield. Would need to replace gear case cam, actuator and suspension. Replaced parts and tested unit, when in spin cycle unit was still a little bouncy. Looked over suspension once more and found that one of the suspension rods were bent. Would need to order suspension for return visit. Ordering part, office to reschedule. ; ordrng 1 W11217817 (Suspension)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Austin, TX 78746
Leonardo
Job Details: 04/12/2024
Arrived on site to test unit for damaged drawe. Replaced front drawer panel test unit and unit test good job complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Liberty Hill, TX 78642
Miguel
Job Details: 04/12/2024
Arrived on site for dryer making noise since first use. Found motor mount was damaged. Caused blower fan to hit. Removed drum. Replaced blower and motor. Verified operation. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 04/12/2024
"Arrived onsite for fc lights flickering. On inspection the customer had the light switch taped down, when he removed it the lights started to flicker. I was depressing the switch to turn them off and on. I left them on and when the compressor kicked on the lights stopped flickering. I tried for about 15 minutes to get the lights to start flickering again with no luck. Currently will call back if the it starts backup."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Niederwald, TX 78640
Ryan B
Job Details: 04/12/2024
"Arrived on sit to inspect unit for not producing ice. Upon arrival found ice cubes stuck and never escaped the ice maker. Removed ice that never fell. Immediately after removal unit filled with water, unit has lost position due to stuck ice. Also found error code e5. Replaced icemaker, filled unit with water. Informed customer unit should produce ice in the next 24 hours. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Austin, TX 78717
Paul
Job Details: 04/12/2024
Arrived onsite for a refrigerator that is still freezing product in the RC. The customer stated she put a small container under the icemaker on the shelf and the water froze one day and the next day it was liquid again. She stated it was frozen yesterday but when I arrived today it was liquid with the sealed system cycled off and the temp at 39 degrees. It appears the unit is having temperature swing issues. The thermistor is good and there is no more air leakage from the icemaker area. I went to change the main control but the control that was in the box was wrong but the box had the correct part number. Ordering another control. Ordering W11399844 main control. RS for Thu 4/18/2024.; ordrng 1 W11399844 (Main control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Andice, TX 78628
Wesley
Job Details: 04/12/2024
Arrived onsite and found unit operating with failed panel. Resetting constantly. Replaced the console. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MED6500MW0
Near Austin, TX 78730
Matthew
Job Details: 04/12/2024
"Arrived on site to replace faulty part. Tested unit and running properly, gave customer recommendations on trying different cycle for optimum performance. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Marble Falls, TX 78654
Maurice R
Job Details: 04/12/2024
"Arrived onsite for IM leaking. On inspection there was water on the left side of the rc on the bottom drawer. I replaced the ice bin door to fix the air gaps. I ran harvest first and then die a fill test, that when I saw the water dripping out the front of the IM. Ordering IM & fill tube. ; ordrng 1 W11658802 (Ice maker) and 1 W11686799 (Fill tube)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Marcos, TX 78666
Andrew
Job Details: 04/12/2024
Arrived on site to test unit for not starting. Found console was not illuminating but making sounds when buttons pushed. Verified console receiving proper voltage. Replaced console and now illuminating but will not start. Replaced control and unit now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Uhland, TX 78640
Leonardo
Job Details: 04/12/2024
Arrived on site to test unit for gas smell. Found connections at regulator not secured with tape. Secured connections test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS
Near Kyle, TX 78640
Leonardo
Job Details: 04/12/2024
Arrived on site to test unit for F1E0 error. Found bad control board replaced board test unit and unit test good job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Salado, TX 76571
Gerry C
Job Details: 04/12/2024
"KDTM404KPS2 Arrived to inspect noise. Service mode had 10-2 as the only stored error and I cleared for testing. The noise was from the diffuser plate and diverter distributor assembly and inspection revealed there may have been warping of one or both of the parts, allowing excessive movement and resultant noise, as water was being diverted under pressure. The machine will require the diffuser disk and diverter plate. Cup washer manifold ordered just in case, but likely not required. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11662107 (Diffuser) and 1 W11679656 (Diverter Cover) and 1 W10830523 (Manifold)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Wesley
Job Details: 04/12/2024
Arrived onsite and found unit operating with broken trim. Replaced the trim. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, TX 78749
Ryan B
Job Details: 04/12/2024
"Arrived on site to replace faulty pump assembly and drain. Replaced drain and pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Austin, TX 78749
Ryan B
Job Details: 04/12/2024
"Arrived on site to replace valve diagnosed on previous trip. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job omplrte"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Woodway, TX 76712
Jonathan M
Job Details: 04/12/2024
"Arrived on site for a dishwasher that will not wash dishes. Inspected unit and work area. Because Marie via the dishwasher has not run since they installed it. I found an F7 E2 (variable speed wash motor failure) error code flashing on the screen on entry. I ran the unit through diagnostics and confirmed the customers error code. I replaced the wash motor assembly and tested the unit. I found the unit Phil and recirculate the water but then it would not drain. I checked at electrical connections and found proper connections. I checked Continuity through the wire harness and found proper continuity, going from the drain pump to the control. I went ahead and replace the control and tested the unit. Still found the unit not attempting to drain the water out of the tub. I connected the old drain pump from the old wash motor onto the connector and attempted a drain to see if the motor would turn on and it would not. Ordering the wire, harness and drain pump motor and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for two hours.; ordrng 1 W11677715 (Wire harness) and 1 W11462456 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Waco, TX 76708
Jonathan M
Job Details: 04/12/2024
Arrived on site for a refrigerator that has doors that are not sealing. Inspected unit and work area. I found the unit cooling properly with no evidence of any frost buildup in the freezer or moisture buildup in the refrigerator. I checked the cabinet and liner and found both were good. I checked the gaskets and found no gaps in the gaskets on the cabinet. I did confirm that the gaskets were holding properly and the unit is working an operating as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Hutto, TX 78634
Joe Z
Job Details: 04/12/2024
Arrived on site to install previously ordered parts. Installed hinge and screw. Also customer showed how light no longer works. Need to order bulb and socket. Office to reschedule ; ordrng 1 WP22002263 (Bulb) and 1 W11222979 (Bulb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Waco, TX 76708
Jonathan M
Job Details: 04/12/2024
"Arrived on site for a refrigerator that is too cold in the freezer section. Inspected unit and work area. The customer advised that that was not the issue. She advised that they are getting icicles in her freezer and this unit is brand new. I checked the gasket and found the entire left-hand side of the freezer gasket not touching. I attempted to adjust the gasket and found that the Door was too far away from the cabinet for it to properly touch. I attempted to adjust the hinge on the top, hand side and found that I could not adjust the hinge enough to make it work. I called Whirlpool Techline and spoke to TJ SR# 7738881540. He had me send him some photos of the door and the top hinge. He advised that he has seen this before, and that the issue with the unit is that the holes were stamped in the wrong location on the left hand side hinge. He advised that it was most likely that if they swap the door over to the other hand side, that the unit would probably work, but because the customer Hass to have the door opening from that side, there was nothing we can do to fix the door location. He advised that he would send this unit for review, and to advise the customer that whirlpool would be in contact with them or myself, depending on the next steps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Wimberley, TX 78676
Tim M
Job Details: 04/12/2024
"Arrived on site to test unit for no cooling. Upon arrival found both cabins at room temp, tried to activate compressor in diagnostics, compressor would not kick on. Unplugged unit and inspected start device and compressor, plugged unit back in, compressor kicked on. Called techline to document SR#7738878825, per techline took amperage from compressor pulling 1.1 amps. After 20 minutes inspected evaporator coil, frost buildup is ideal and unit is starting to cool. Due to significant weather events my conclusion is unit got a power surge and got stuck in a logic loop. Advised customer to put water bottle in freezer and when it fully freezes unit will be safe to use. If unit does not cool properly it will need a sealed system repair. At this time unit is running as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78729
Wesley
Job Details: 04/12/2024
Arrived onsite for not draining found the Drain harness shorted. Drain pump reads properly at the pump but no reading at the control open line. Control function is shorted also. Returning with needed parts. All else checks good. ; ordrng 1 W11665968 (Lower harness)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Leander, TX 78641
Lou
Job Details: 04/12/2024
"Arrived on site to inspect cooktop burner flame heights. Upon further inspection, the customer advised that the burners are too hot and the front left burner knob is difficult to turn. I tested all burners and found the flame heights all normal. I found the front burner knob does not turn the burner on. I removed the cooktop from the burner box and found the front left burner valve not seated properly on the manifold. I adjusted the valve and using my liquid leak detector, checked the valve for gas leaks and found none. I reassembled the unit and adjusted the flame heights per customer request and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2024
"Arrived on site to inspect washer lid lock not locking. Upon further inspection, I found the lower left corner of the lid plastic was broken and the hinge exposed. When lowering the lid, the hinge would pop out of place in the lid (photo). I am ordering the lid and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/19/24. No water leaks observed during service. Taped the hinge in place in order the file the customer to be able to use the unit. ; ordrng 1 W11259006 (Lid) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS4
Near Manor, TX 78653
Matthew
Job Details: 04/12/2024
"Arrived on site for unit not powered on. Upon arrival, the unit showed no power. We inspected the breaker outside and found in the tripped position. Switched breaker back on and tested unit. To rule out element leakage, ran broil at 500 degrees for 20 minutes and bake element for additional 25 minutes to eliminate any possible moisture within the element that could cause a nuisance tripping . Not once during testing did the unit trip the breaker. Unit is functioning as designed. If symptoms persist recommend builder swap breaker with a brand like GE that does not have as many nuisance tripping issues as Square D. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS02
Near Waco, TX 76708
Jonathan M
Job Details: 04/12/2024
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that their unit had stopped going at some point because theyre ice cream or soft and things were defrosting in the freezer section. He advised that since he called it in, the unit has seemingly recovered, and, just wanted to have it looked at. I took temperature in the freezer and refrigerator sections. I found the refrigerator at 35?F and the freezer sitting at 2?F. I found the icemaker making proper ice and that everything was solid. Found all components of the machine working and operating as designed. I did it by the customer that calling issues tend to be either defrost issues or compressor issues. And because there is neither evidence of either and temperatures were at the requested settings, there was no way to determine what exactly happened on the unit stop cooling. I asked the customer if they power reset their machine and he advised that he has never done that. I did advise him to try that in the future situation as that can illuminate any kind of glitch on the control. The unit is working an operating as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Georgetown, TX 78626
Lou
Job Details: 04/12/2024
"Arrived on site to inspect washer not getting enough water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. I found the unit not dispensing enough water as it was not filling over the washplate as it should. I tested in a normal cycle and it continued to fail. I removed the water hoses and found the hot water hose is beginning to break down internally and I found black rubber debris inside the hot water valve screen (photo). I removed and replaced the valve assembly and calibrated the unit and retested. Unit is operating as designed. No water leaks observed using service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 04/12/2024
Arrived onsite and replaced freezer door and rocker switches. All checks good. Unit is now set up to be operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78737
Tim M
Job Details: 04/12/2024
"Arrived on site to test unit for noise. Customer stated after 30-45 minutes unit would make a humming like noise for 10-20 seconds than stop. Noise is intermittent. Ran a cycle for 5-10 minutes with no noise present. Inspected blower wheel, spinning uniformly and no defects on it. Inspected rest of the cabin, found 4 loose screws scattered throughout which couldve been the cause of the noise. Informed customer of my findings and advised her to monitor. If noise returns take a video so we can narrow down the issue. At this time unit is running as designed, job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2254HEW
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 04/12/2024
Arrived onsite for refrigerator not cooling. On inspection the fc and rc were room temperature. Gain access to the back and tested the compressor for amps and there were none. Installed a new start device and retested now the compressor once up in running was .7amps. Checked the fc for cold air and there is cold air coming out of the evap fan. Informed customer that it will take 24 hrs to cool all the way down.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Wesley
Job Details: 04/12/2024
Arrived onsite and repaired unit with failed door handle by re installing and securing the existing handle.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Leander, TX 78641
Lou
Job Details: 04/12/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit consistently showing error code F0E2; the dispenser covered with mold on the inside and per service pointer #W11446112, I removed and replaced the dispenser assembly, main control and water level sensor. Double checked the air trap and it was clear and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Leander, TX 78641
Lou
Job Details: 04/12/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the burner head failures, I removed and replaced all burner heads and tested. I found the burners continued to take too long to ignite. Per the service pointer W11643965, I adjusted the burner heads and retested and the unit is operating as designed. Customer tested as well and it continued to operate as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Georgetown, TX 78633
Gerry C
Job Details: 04/12/2024
"MHW6630HW1 Arrived to inspect softener dispensing issue. Service test mode had F4E1 as the only code stored and I cleared for testing. Jumpering the valve assembly and ensuring voltage to both valves, I found the left (2) valve apparently not operating, as the only water at the dispenser came from the main detergent fill section. Electrically, both valves were within 2% resistance values. Testing each valve separately revealed both working and with good flow. I removed and replaced the valves and drawer assemblies and tested. The unit operated as designed. No leaks observed during service."
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Austin, TX 78759
Matthew
Job Details: 04/12/2024
"Arrived on site for burner having random flare ups. Upon arrival, tried recreate the flare up but found no issues. Customer showed video and tried multiple times to recreate issue but could not. Instructed customer on possibilities that include clogging the burner head with cleaner or other foreign material. Currently unit is functioning as designed and customer will monitor. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2024
"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer had left the unit operating since last visit and I found frost beginning to build up on the back wall of the FC section. I gained access to the evaporator and placed the unit in diagnostics and tested the defrost. I found the defrost element not coming on and it was recently replaced. Tested the element from the control and found no voltage going to the element. I removed and replaced the UI, HV control and defrost thermistor and retested the unit in diagnostics. I tested the defrost and found the element coming on now. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Luling, TX 78648
Andrew
Job Details: 04/12/2024
Arrived on site and replaced previously diagnosed compressor and precooler. Vacuumed system and system held pressures for 25mins indicating no leaks within system. Charged to specs with 68g of r600a. Monitored frost pattern on evap for 30 mins and frost pattern developing throughout entire evap. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78732
Paul
Job Details: 04/12/2024
Arrived onsite for a washer thats not draining. I tested the washer and found it draining properly. The customer stated it will not drain when they run a delicate cycle. I selected the delicate cycle and found the spin was set to off. I showed this to the customer and explained that whatever the selections are set to when start is selected the unit will default to those settings the next time the cycle is run. All works as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Round Rock, TX 78681
Scott
Job Details: 04/12/2024
"Arrived on site ,replaced motor . Ran diagnostic. Unit is heating properly. No lint build up at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Round Rock, TX 78681
Wesley
Job Details: 04/12/2024
Arrived onsite and found both valves locking shut and unable to operate due to no pressure from the supply demonstrated to onsite gym administrator. All else checks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kingsbury, TX 78638
Andrew
Job Details: 04/12/2024
"Arrived on site and replaced previous look y diagnosed console. Advised customer to allow a few days for software to sync. Advised give about three days, delete appliance off app and reconnect as a new unit. Unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Austin, TX 78749
Ryan B
Job Details: 04/12/2024
"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. No longer jumping around. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Kyle, TX 78640
Luis
Job Details: 04/12/2024
"Arrived on site for cooling complaint. Removed evaporator cover,found ice ball on inlet of evaporator and partial to no frost pattern. Replaced the evaporator,drier and the compressor again,vacuumed system down unit kept vacuum recharged system to 56g of R600a powered unit on checked low side pressure good,checked frost pattern good"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7AS03
Near Kempner, TX 76539
Tyler
Job Details: 04/12/2024
"Arrived on site for wall oven needing previously diagnosed element and gasket, upon arrival reconfirmed issue and tested unit. Found u it heating as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXTL01
Near Round Rock, TX 78664
Scott
Job Details: 04/12/2024
"Dispenser , light switch, drain tube , filter cover Arrived on site for leaking icemaker .found ice maker is not leaking but drain tube is clogged. Getting ice build up on freezer floor . Ordering drain tube ,and fitting ,silicone . Also will need emitter cover and flapper . Flapper is broken off . Small chance is occasionally is leaking from filter area. Ordering housing and cap . Customer will be getting new filter . Odreing autho; ordrng 1 WP2198633 (Flipper) and 1 WP2198587 (Cover) and 1 W11512417 (Drain tube) and 1 W11566763 (Fitting) and 1 Whitesilicone and 1 WP2186443 (Filter housing) and 1 WP2186494B (Filter cap) and 1 Autho"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM05
Near Hutto, TX 78634
Joe Z
Job Details: 04/12/2024
"Arrived on site to install previously ordered parts, upon arrival. Found that there is nothing wrong with current tube or ice maker. The issue is a clogged drain causing base of freezer to ice over. Cleared the drain from bottom and top of unit. Test by pouring water in drip pan. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Joe Z
Job Details: 04/12/2024
"Arrived on site to install previously ordered part. Upon arrival,inspected unit and found Need to replace basket, cabinet due to all bottom 4 corners where feet mount are pushed upwards. , and rear panel. Ordering cabinet, rear panel, agitator, and suspension. Need 2 hour weigh time for rebuild. Office to reschedule ; ordrng 1 2hourweigh (2 hour weigh) and 1 W10596395 (Cabinet) and 1 W11486091 (Rear panel) and 1 W11222979 (Washplate) and 1 W11217817 (Suspension)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Andice, TX 78628
Miguel
Job Details: 04/12/2024
"Arrived on site for unit showing error code. Found f7e2. Confirmed motor is not running, replaced pump and motor assembly. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Scott
Job Details: 04/12/2024
Dampener Arrived on site for not making ice . Fridge is making ice . Issues is ice building up on dampener . No frost build up on evap and return vent is clear . Ordering diffuser and Permagum; ordrng 1 W11645127 (Diffuser) and 1 Permagum
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near New Braunfels, TX 78132
Luis
Job Details: 04/12/2024
"Arrived on site for loud noise and unit moving while opening and closing door. Found noise due to condenser coil,adjusted condenser coil to prevent vibration noise adjusted hinges tested door operation unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Manor, TX 78653
Matthew
Job Details: 04/12/2024
"Arrived on site for sctraching noise while spinning. Upon arrival, we found the noise was coming from the bearing on the wheel support. Replaced repair kit and now unit is functioning as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Round Rock, TX 78665
Scott
Job Details: 04/12/2024
Arrived on site for washer not draining . Found tub full of water . Replaced harness. Unit is now draining . Ran diagnostics. All checked normal. Didnt find any issues with suspension at time of visit . No water leaks detected at time of service . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78746
Ryan B
Job Details: 04/12/2024
"Arrived on site to reinstall dw correctly. Reinstalled unit with new screws and bracket, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78703
Leonardo
Job Details: 04/12/2024
Arrived on site to test unit for unit not working started unit and unit ran normal cycle. Couldnt duplicate the issue job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Dripping Springs, TX 78620
Tim M
Job Details: 04/12/2024
"Arrived on site to test unit for defective door. Inspected unit and found scratches on door. Went to replace door, failed to bring door with parts. Rescheduled for 04/19. Requested for 3PM or later.; schdld next appmnt for 4/19 FRI PM"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Austin, TX 78738
Paul
Job Details: 04/12/2024
Arrived onsite for a dryer getting clothing too dry. I found this wasnt the customers complaint. I found the actual issue is that clothing is getting torn up when it is in the dryer. The customer was also concerned about the outlet vent on the rear bulkhead above the heater turning black. I explained this was normal because that is where the heater is. I explained to buff it of occasionally because they are using dryer sheets and explained this could cause brown streaking on white clothes if it gets a build up. The drum needs to be replaced for tearing clothes. Ordering W10899578 drum. Office to RS.; ordrng 1 W10899578 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Leander, TX 78641
Wesley
Job Details: 04/12/2024
Arrived onsite and found unit operating with failed door alignment. Leveled fridge using a shim and heat treated gasket. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Hutto, TX 78634
Scott
Job Details: 04/12/2024
"Arrived on site ,replaced diffuser . Ran diagnostics. Door is opening and closing properly . No water leaks detected at time of service. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near New Braunfels, TX 78132
Luis
Job Details: 04/12/2024
"Arrived on site for noise complaint. Ran diagnostics no odd noise from freezer and fresh food fans while running,ran compressor test,removed compressor cover checked condenser fan assembly no odd noise adjusted tubing lines on compressor reassembled unit unit passed all diagnostic test no ice build up on evaporators"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Marble Falls, TX 78654
Maurice R
Job Details: 04/12/2024
Arrived onsite for dryer making a noise. On inspection the dryer had a low tone noise. Gain access to the motor area and found the belt was rubbing on the pulley. The pulley had black streaks on it like the belt had been slipping. Installed a new pulley and belt and the noise is gone.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Marble Falls, TX 78654
Maurice R
Job Details: 04/12/2024
"Arrived onsite for washer making a noise. On inspection I could hear the slider making noise, on further inspection found the bolt for the rotor on the ground. Reinstalled the bolt did a factory reset then a calibration on the unit retesting unit in diagnostics cycle. The washer completed the diagnostic cycle but got hung on the up and the display said cycle end for about 4 minutes. I ran quick wash and when I canceled out it was on the cancel screen until I unplugged it. Ordering a control board & UI. No water leaked detected during service. ; ordrng 1 W11478526 (Ui) and 1 W11614514 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near China Spring, TX 76633
Jonathan M
Job Details: 04/12/2024
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran it through diagnostics and confirmed an F4 E3 (wash motor not running) error code. Around the unit to an auto test and found the wash motor. Not running. I went ahead and replaced the wash motor and tested unit. Unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
JENN-AIR OVEN
Model JJW3430LM00
Near Liberty Hill, TX 78642
Miguel
Job Details: 04/12/2024
"Arrived on site with bottom trim. Found pieces were missing, replaced both trim pieces. Verified operation. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU940PWKQ0
Near Wimberley, TX 78676
Tim M
Job Details: 04/12/2024
"Arrived on site to test unit for leak. Tested unit and found leak is coming from water inlet tube tube is slipping off of nipple causing a bad seal. Secured inlet tube and clamped it down, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near New Braunfels, TX 78132
Luis
Job Details: 04/12/2024
Arrived on site. Found a defective right side door gasket replaced right side fresh food door gasket checked door seal good.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Maxwell, TX 78656
Andrew
Job Details: 04/12/2024
Arrived on site to replace igniter. Found igniter not receiving voltage. Upon further inspection found exhaust thermostat had one connection not connected. Secured connection and applied bubble solution to all potential leak points. Found leak on valve. Tightened fuel tube to valve and leak no longer present. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Lakeway, TX 78734
Paul
Job Details: 04/12/2024
Arrived onsite for a washer that has power but will not start. I found the unit getting stuck in sensing mode due to the door switch failing and does not recognize the door is closed. I replaced the door latch and tested the machine. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78723
Matthew
Job Details: 04/12/2024
Arrived on site for ice not making issue. Upon arrival we found issue of ice not dispensing. Inspected unit and found failed chute assembly. Replaced chute assembly and now unit is functioning as designed. Job completed