Near Austin, TX 78759
David
Job Details: 02/08/2021
COOKTOP KITCHENAID KCGS356ESS00 Arrived on site to install previously diagnosed harness to resolve unit always sparking. Found switch harness has a switch out of position causing it to always spark. Replaced harness and retested. Unit is now working as designed. Call complete.
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived onsite for cooktop with burner issue. Upon inspection I found the center burner would only ignite half way. I cleaned out the orifice and the flames improved but would die out on low setting I am ordering the.Burner cap kit (W10819916) center orifice (W11217198) burner head center(W10811599).; ordrng 1 W10819916 (Burner cap kit) and 1 W11217198 (Orifice) and 1 W10811599 (Burner head)
Near Austin, TX 78744
Leonardo
Job Details: 02/08/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Austin, TX 78744
Leonardo
Job Details: 02/08/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Austin, TX 78739
Luis
Job Details: 02/08/2021
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site for no ice. Found broken wire at door hinge,repaired wire ran icemaker through a cycle passed,ran fill test passed."
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
DISHWASHER JENN-AIR JDTSS246GL0 Arrived onsite for dishwasher not cleaning properly. Upon inspection I found the unit un level and showing F2E2 F5E1 and F6E4. The 2 is missing half of the dog it so I will need to order a console. I leveled the unit. I found the unit not draining all the way. I checked the disposal to make sure the tab was broken. I can hear the drain pump engage and pump out water but there is water remaining in the tub after draining. I am ordering the Control (W11308811) console (W11302461) drain pump (WPW10531320) office to R/S due to part availability ; ordrng 1 W11308811 (Control) and 1 W11302461 (Console) and 1 WPW10531320 (Drain pump)
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested function. The diffuser is no longer making a loud noise and the unit is working as designed at this time. Job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2021
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site to diagnose a wine cooler that is making unusual noise. Found defrost water collecting on lower fan ad freezing. Added silver tape to prevent water from contacting fan blade. All is working properly at this time and no further repairs needed.
Near Austin, TX 78705
Jacob
Job Details: 02/08/2021
WASHER GE WCVH4800K2WW Arrived onsite for unit not sensing or spinning correctly making noise. Tested unit. Found that the tub was spinning not correctly and scraping with nothing in the unit.
Near Leander, TX 78641
David S
Job Details: 02/08/2021
REFRIGERATOR GE PYE22KSKESS Arrived on site to install previous diagnosed part. I gained access to the drain tube from the back of the unit. I removed the failed drain tube and steamed out the drain from the back of the unit until no water came dripping back down. I installed the new drain tube. I found the unit working as designed. No water leaks detected.
Near Leander, TX 78641
David S
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for evaporator fan not working right. I inspected the unit and work area. I did a temp test in the freezer and found it at 0 degrees. I inspected the fan and found it work as designed. I turned the ice maker back on. I did a temp check in the ice maker and found it between 11 and 13 degrees. I tested the icebox fan and found it oscillating on and off in diagnostics. I put the unit into normal operation and tested voltage at the control I found the dc voltage fluctuating from the control. I replaced the control and retested the unit. I found constant voltage from the control. The unit is working as designed. Job complete.
Near Hutto, TX 78634
Paul
Job Details: 02/08/2021
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer with the wrinkle prevent not working. I tested the unit and found the timer shutting off at cool down and not advancing on the wrinkle prevent setting. I replaced the timer and set the dial to wrinkle prevent and tested it. The drum rotated a few seconds and stopped. The unit is working as designed. Call complete.
Near Georgetown, TX 78626
Lou
Job Details: 02/08/2021
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Upon arrival, customer had the part to install. I removed and replaced the oven bottom panel and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Riesel, TX 76682
Jonathan
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for a washing machine with temperature issues. Inspected unit and work area. Customer advised that she’s getting hot water when she turns on cold water. Inspected unit and placed unit in service diagnostics. Ran an manual test on the fill valve and found the waterlines in the back of the washer were swaPped so the hot water valve was getting cold water and the cold water valve was getting hot water. Swapped hoses and tested unit. Unit is not working as designed. Call complete.
Near Waco, TX 76712
Jonathan
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced door gasket and used heat gun to reform gasket. Unit is now working as designed. Call complete.
Near Riesel, TX 76682
Jonathan
Job Details: 02/08/2021
RANGE WHIRLPOOL RF4700XEW7 Arrived on site for a range that has a left back burner that will only turn onto a hot setting regardless of the setting that it’s put on. Inspected unit and work area. Customer advised that another company had come out to replace the Internet switch but it was the wrong infinite switch. Customer had another infinite switch on hand and just wanted to get it installed. Unit is now working as designed.. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 02/08/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for the dishwasher not washing. During testing found that the latch was not working correctly. Replaced latch and dishwasher tested good and no leaks detected complete
Near San Marcos, TX 78666
Andrew
Job Details: 02/08/2021
COOKTOP WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for wrong igniters turning on. Found mislabeled manifold cover. Took picture of current cover. Need new panel inspected before hand to ensure correct labeling. Needing panel to fix issue. Office to reschedule.; ordrng 1 W10823297 (panl-mnfld)
Near Volente, TX 78641
Justin
Job Details: 02/08/2021
OVEN KITCHENAID KODE500ESS00 Arrived on site for a wall oven with excess steam and heat coming out when opening door. Found fan not turning on and replaced. Unit now working as designed. Call complete.
Near Riesel, TX 76682
Jonathan
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer that’s making a squeaking sound. Inspected unit and work area. Found unit making a squeaking sound as soon as it started revving up in the spin cycle. Removed cover from underneath the unit and found the belt stripping due to a little bit of oil. Could not find any evidence of a major leak. Cleaned up the oil and replaced the belt due to the belt being completely worn. Tested unit and unit ran as designed. Call complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2021
WASHER MAYTAG MVWB765FW3 Arrived on site to replace lid for washer. Replaced lid assembly and found no other parts needed. All is working properly at this time and no leaks were found at time of service.
Near Waco, TX 76710
Jonathan
Job Details: 02/08/2021
WASHER MAYTAG MVWB765FW3 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace inlet water valve and tested unit. Found unit still not pulling in cold water. Tested voltage at the inlet water valve and found 120 V. Removed hose from the back of the unit and turned on water. Found cold water from the wall barely trickling out of the hose. I advise the customer their issue is with their water pressure inside the wall and that would be causing their no fill and not finishing out cycles issues. Call complete.
Near Bruceville, TX 76630
Tyler
Job Details: 02/08/2021
REFRIGERATOR GE GSE25HGHBHBB Arrived on site for refrigerator needing a previously diagnosed main control. Upon rival I was able to install the main control and was able to verify between cooling and defrost mode that the evaporator fan is not functioning as designed. Call complete.
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Arrived onsite to exchange PEX microwave. I exchanged the unit and tested operation. The unit is working as designed at this time. Job complete.
Near Crawford, TX 76638
Jonathan
Job Details: 02/08/2021
DRYER WHIRLPOOL WED6620HW0 Arrived on site for a dryer that has no power. Inspected unit and work area. Confirmed customer complaint and found the display not coming on. Tested voltage at the terminal block and found proper voltage. Tested voltage from the control going to the user interface and found proper DC voltage going to the UI. The user interface will need to be replaced for for repair. ; schdld next appmnt for 2/10 WED !
Near Austin, TX 78745
Luis
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for cooling complaint. Per customer unit will power itself off diagnosed a defective main control replaced main control powered unit on ran diagnostics all test passed. ; used 1 WPW10675033 (Control) from stock
Near Killeen, TX 76542
Wesley
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW5800SW0 "Arrived onsite and replaced the motor coupler due to noise and no spin function. Found motor side bearing had stripped. Motor shaft still engages new coupler sprocket but is not tight. Unit is now operating as designed.
Near Lorena, TX 76655
Tyler
Job Details: 02/08/2021
MICROWAVE GE JE2160BF001 Arrived on site for microwave needing previously diagnosed main control. Upon arrival I installed the main control and but found unit still functioning as original complaint. I removed the control and replaced old one. I then inspected all the hardware behind control and around hv components and found old main control was still sending voltages to primary & secondary micro switch but beyond that the was no power passing to the high voltage components. I was able to repair the shorted micro switch’s and unit is functioning as designed. Bringing back new control for return. Unit now heating as designed call complete.
Near Riesel, TX 76682
Jonathan
Job Details: 02/08/2021
WASHER MAYTAG MVWX655DW0 "Arrived on site for a washing machine that is making a squeaking sound during the agitation and watch cycles. Inspected unit and work area. Customer advised that her basket is not spinning with the agitator when it goes into a spin and that it is skipping. Confirmed customers complaint and removed the agitator and hub assembly. Found the hub assembly completely stripped causing the basket not to catch with the driveshaft. Customer also had a completely rusted out agitator and offered to replace that as well with this visit. Replaced hub assembly and agitator and tested unit. Unit is now working as designed. Call complete."
Near Killeen, TX 76541
Wesley
Job Details: 02/08/2021
WASHER MAYTAG MVWB865GW Arrived onsite for repeat issue of frequently off balance loads causing failure to spin. Customer moved washer to dedicated circuit while onsite. Over load error. Stuck button error. Cleared errors. Recalibrated. All systems passed. Water flow is good. Drain is operating as designed. Customer has to wash sheets and towels every day. Customer runs continuous loads of laundry 5 or 6 days a week. Unit is operating as designed while onsite.
Near Killeen, TX 76549
Wesley
Job Details: 02/08/2021
WASHER WHIRLPOOL MVWB865GW1 Arrived onsite and found customer dealing with off balance load during use loads of towels. Advised cuetomer on adjusting loads to complete drain and spin. Also found having water retention issues and draining issues due to pinched drain hose. Repaired by adjusting position to eliminate pinch.
Near Copperas Cove, TX 76522
Al
Job Details: 02/08/2021
DRYER WHIRLPOOL WED4950HW "Arrived on site and inspected dryer that remained on for several hours.I removed and replaced the timer, but couldnt test it due to customers 240 volt unlettered on read L1/L2=24L1/N= 2And L2/N=123Customer has a defective outlet and will need an electrician to correct the issue.If CB send Thermal fuse, motor and PTS.Job complete"
Near Temple, TX 76502
Tyler
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for washer needing previously diagnosed valve and fabric softener dispenser. Upon arrival I was able to install diagnosised parts as well as reassemble and retest the unit to make sure that there were no leaks on any cycles what so ever before during or after call
Near Kyle, TX 78640
Dona
Job Details: 02/08/2021
WASHER MAYTAG MHW5630HC0 "verified M&S with the customer, customer described the load that he had last used and that he had filled the washer to the top with dog blankets- he had also used 3 tide pods which caused excessive sudsing, in this occurance the water will leak out the vent on the back. Customer is going to run a load of towels with no detergent to disperse the suds.No technician is needed to be dispatched at this time."
Near Liberty Hill, TX 78642
David S
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDF330PAHS4 Arrived on site for dishwasher missing kick plate clips. I replaced the clips. I ran the dishwasher through a diagnostics cycle. I found it working as designed. No water leaks detected.
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for wall oven not responding to touch. Upon inspection I found stored error code for F6E4 for control state status. I cycled power but I could not get a response from the console. I replaced the main control and console. I powered the unit on and tested the functions. Th touch sync is better but when you try to connect to WiFi the unit starts lagging badly in the WiFi connect section. I am not able to select search for network. I also found a error of F6E0 on the new console. I contacted tech line regarding the issues SR#7729940842 we determined that the new console I installed is faulty, I am ordering another console for return service. Ordering (W11296171). Returning tech makes sure all functions are working correctly. Office to R/S due to part availability. ; ordrng 1 W11296171 (Console)"
Near Kempner, TX 76539
Al
Job Details: 02/08/2021
DISHWASHER GE GDT545PGJ6BB Arrived on site and inspected dishwasher not starting.Confirmed the complaint and found the unit had a defective latch.Replaced it and unit tested as designed.
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/08/2021
VENTHOOD UNKNOWN WVU37UC6FS1 "Arrived on site to test unit for hood not working. Found piece of duct holding preventing fan from spinning. Clear fan from duct, tested unit, unit is making a loud noise from cracked blower wheel. Needing fan blower assembly to fix issue. Office to reschedule. ; ordrng 1 W11100651 (blower-fan)"
Near Austin, TX 78733
Kevin
Job Details: 02/08/2021
RANGE WHIRLPOOL MGD5630HW "Arrived on site and inspected dryer and found igniter is broken. After replacing igniter dryer is heating properly, took one picture. Job complete"
Near Killeen, TX 76542
Wesley
Job Details: 02/08/2021
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 Arrived onsite and found droplet of ice had caused separation of left side heater connector which caused defrost failure. Corrected connection. Advise customer on repair. Advised customer on manual defrost to reset unit.
Near Killeen, TX 76542
Al
Job Details: 02/08/2021
MICROWAVE FRIGIDAIRE FFMV164LSA Arrived on site to replace a defective microwave door.Removed what was left of the old door and installed the new door.Customer satisfied Job complete
Near Killeen, TX 76541
Wesley
Job Details: 02/08/2021
DRYER WHIRLPOOL GEW9250PW1 Arrived onsite and saw that unit had been serviced before and a repair had bypassed the thermal fuse. Did not affect complaint of e1 error. Replaced the thermistor. Unit is now operating as designed.
Near Austin, TX 78725
Matthew
Job Details: 02/08/2021
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for malfunctioning burners. Upon inspection found burner caps placed incorrectly. Secured caps, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78739
Leonardo
Job Details: 02/08/2021
OVEN GE JK3500SF3SS Arrived on site to replace bake element. Replaced element test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer pointed out that the diffuser is making a loud clicking noise. I placed the unit in diagnostics and tested the diffuser in test #3. When the diffuser began to open/close, I could hear it making its normal noises, but making a clicking noise at the same time. When I put the unit back into normal operation, the fan turned off and the diffuser was very loud. I contacted techline and spoke to Kathy and advised of my findings. Kathy recommended replacing the diffuser again and provided file #7729941004. I removed and replaced the diffuser and tested and part is operating as designed. No water leaks observed during service, job completed"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to test unit for not cooling. Unit was running and cooling as designed when I showed up. Compressor amp draw was correct, condenser fan operating great, thermistors tested good. Both RC and FC evap motors operating great. Removed pantry UI and found no signs of water collecting or corrosion. Upon inspecting main control power suddenly was lost to unit, unit is on a counter surge protector. Removed surge protector and power was instantly restored. Called techline with findings and recommend customer remove surge protector which is causing voltage drops. Customers home is located next to stone quarry and was recommended by contractor to have surge protectors on all appliances. Advised customer choice is hers but whirlpool techline recommendation is to not have unit connected to surge protector. No leaks detected at time of service. Job complete.——————SR#7729938788"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2021
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site to replace bin thermistor from previous diagnosis. Replaced thermistor, tested unit, unit works good. No leaks detected. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to test unit for door not staying open. Found both right and left hinge pads missing. Replaced pads, tested unit, unit works good. No leaks detected. Job complete."
Near Killeen, TX 76542
Wesley
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW85HEFC0 Arrived onsite and replaced ui console. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78734
Robert
Job Details: 02/08/2021
WASHER MAYTAG MHW6000XG1 Arrived on job for complaints of leaks from bellow. Confirmed bellow damage. Replaced bellow and test. No leaks detected at time of service
Near New Braunfels, TX 78130
Noah D
Job Details: 02/05/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for wrinkly clothes, upon inception found the washer spun, rinsed and agitated with no issues, no clothes had been found under agitator. called tech lineSr # 7729927550 and was told the unit will need to be cycle selected to help with wrinkles. Ordering agitator per customer request. Office to reschedule ; ordrng 1 W11161960 (AGITATOR )"
Near Austin, TX 78758
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW3 "Arrived on site for washing machine receiving F3E1 error code. I put unit into diagnostics mode and found that the error code was F8E1 for long fill, F3E1 for pressure system fault. The customer stated the unit would fill, spin and agitate, and wash clothes, but not fully drain at end of cycle. I found both hot and cold inlet valves to be working and drain pump functioning as designed. I ran a service cycle and found on step for with warm water fill the tub would continue to fill long past the 10 seconds it is supposed to. I had cleared the error codes and received a F3E1 again after this. I gained access to pressure tube and found that the plastic piece in it was gone. I opened up back of unit and found there was a hole in the pressure tube. I replaced the pressure tube and tested unit. Unit no longer receiving error code. After calibrating unit a test failed and aid replaced control once again. Re calibrated unit and it passed. Ran test cycle again and no lo
Near Waco, TX 76705
Jonathan
Job Details: 02/05/2021
DRYER ROPER RED4516FW0 Arrived on site for a dryer that would not turn on. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested individual components and found the door switch not working properly and not closing. Replaced door switch and tested unit. Found unit still not turning on. Removed front panel and found one of the harness connections on the motor not completely engaged. Re-fitted connector and tested unit. Unit turned on and is turning and heating as designed. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 02/05/2021
DISHWASHER GE PDW7880V00SS "Arrived on site for customer complaint of of upper rack needing replacing
Near McGregor, TX 76657
Tyler
Job Details: 02/05/2021
OVEN WHIRLPOOL WOD51EC7HB01 Arrived on site to install previously diagnosed UA consul. Upon arrival I was able to disassemble and install the new consul needed and after a few power resets and getting a stable power connection to the unit I was able to get the unit connect to the Wi-Fi unit is now functioning as designed call complete
Near Bastrop, TX 78602
Andy
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed control panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Elgin, TX 78621
Andy
Job Details: 02/05/2021
WASHER MAYTAG MVWB765FW3 Arrived on site for washer making noise and sheet stuck. Tested and inspected unit and found failed agitator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78734
Robert
Job Details: 02/05/2021
DISHWASHER GE GSD2600G02CC Arrived on job to replace previously diagnosed parts. After replacement test operation still not working properly found additional damage to harness and motor
Near Bastrop, TX 78602
Andy
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW8040DW2 Arrived on site for washer not completing cycles. Tested and inspected unit and found failed inlet valve. Ordering needed part as well as control and suspension in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11173597 (Valve housing) and 1 W10812421 (Control) and 1 W11130356 (Suspension) and 1 Seenote (Office to schedule)
Near Austin, TX 78738
Brandon
Job Details: 02/05/2021
OVEN WHIRLPOOL KCGS356ESS00 "Arrived on site for customer complaint of top right burner sparking when turning on bottom right burner, I explained to customer that all burner electrodes are going to spark no matter what burner is being used, unit tested good."
Near Austin, TX 78752
Scott
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site for no drain dishwasher. Found unit completely dead . Out let and power cord connections normal. Found wire had backed out in one of moles connections. Re pined wire . Powered unit up. Ran unit filled and washed and drained properly . No water leaks detected at time of service. Job complete .
Near Leander, TX 78641
David S
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer leaving a stain on the clothes. I inspected the unit and work area. I inspected the gear case and found it clean and everything installed properly. I ran the unit through a diagnostic cycle and found it working as designed. I inspected the tub and agitator. I found the customer putting soap in the fabric dispenser inside the agitator. I replaced the agitator as it was not spinning correctly. I spoke to maintenance and told them, the tenant needs to put the soap in the tub not the fabric softener dispenser. No water leaks detected. Job complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Arrived on site for refrigerator not dispensing water or making ice. Inspected unit and work area. Found broken at bottom of FC door causing failure (see SD-QUICKPIC). Will need to replace complete door to repair. Informed customer to monitor cooling due to harness failure could cause cooling issues as well. Job completed.; ordrng 1 W10472984 (FC DOOR)
Near San Marcos, TX 78666
Richard
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5100HW0 Arrived onsite for the the dryer lent trap issue. During testing found that the customer can not put the lent trap back in its place. Upon inspection found that the metal bracket that holds the lent trap had come loose causing the issue. Adjusted the metal bracket and put it back where it belongs. Lent trap can now be used with no issues. Complete
Near Mustang Ridge, TX 78610
Jacob
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for unit not heating. Tested unit. Unit is heating. Opened up the back to checking heating element and fuses. Everything checked good. Did re level unit for the customer. No other issues at this time. Job complete
Near Austin, TX 78704
Jacob
Job Details: 02/05/2021
WASHER MAYTAG MVWC565FW2 Arrived onsite for drain hose causing water to spill out on the floor. Looked at unit and noticed the drain hose was never secured to the standing pipe. Secured drain hose with standing pipe with zip tie. Let customer know if the drain hose does stay inside the pipe but there happens to be water still coming out of the pipe. They would need to call a plumber to check the pipe. Called tech line. Let them know of findings. Tech line agreed with findings. Got SR#7729932907. No leaks at this time. Job complete
Near Austin, TX 78745
Kevin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL KRFC300EWH00
Near Temple, TX 76502
Al
Job Details: 02/05/2021
DRYER WHIRLPOOL WED6620HC1 Arrived on site and inspected dryer not starting.Confirmed the complaint and checked voltage at the back of the unit while plugged in and got 240/120/120.Checked voltage at the control and found none.Unit will require a main control and UI to complete the repair.Returning with previously ordered parts.Office to schedule return services due to part availability ; ordrng 1 W11351728 (DISPLAY) and 1 W11388022 (MAIN PCB)
Near Waco, TX 76705
Jonathan
Job Details: 02/05/2021
RANGE JENN-AIR SCE30600B Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced relay control board and tested unit. Unit began to heat and is operating as designed. Call complete.
Near Austin, TX 78739
Robert
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of handle loose. Tighten handle screws and test.
Near Austin, TX 78730
David
Job Details: 02/05/2021
REFRIGERATOR FRIGIDAIRE FGSC2335TF5 "Arrived on site to install previously diagnosed parts to resolve no fill icemaker. Replaced inlet valve and retested. Unit still not filling. Disconnected fill line and steamed fill tube. Still no change. Unable to remove any other parts to replace or troubleshoot. Line is collapsed inside the roof of the unit and will not fill.Call complete."
Near Austin, TX 78717
Kayman
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator making abnormal noise. Upon inspection I found that during initial start up of the FC fan it would make a abnormal vibrating noise. I accessed and replaced the FC evap fan. The noise is no longer present. I reassembled the unit and it is working as designed at this time. No leaks were detected while onsite. Job complete.
Near Austin, TX 78732
Robert
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL KSSC42QVS05 Arrived on job for complaints of refrigerator still leaking. Found floor in front and underneath completely dry. No leaks detected at time of service.
Near Meadowlakes, TX 78654
Cliff
Job Details: 02/05/2021
OVEN WHIRLPOOL WFE770H0FZ1 Arrived on site to diagnose a range that is not baking. Found failed bake element in unit. Element will need to be replaced to complete repairs.
Near Austin, TX 78734
Brandon
Job Details: 02/05/2021
OVEN KITCHENAID KEMS308SSS05 "Arrived on site to replace bake element, after replacing, unit tested good."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/05/2021
OVEN KITCHENAID KEMS309BSS01 Arrived on site to install previous diagnosed part. Gained access to control. Removed failed control and installed new. Reinstalled unit and tested operation. Preheated unit to 350° and found unit reached temperature within 15 minutes . Found all working as designed.
Near San Marcos, TX 78666
Richard
Job Details: 02/05/2021
MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite for the microwave oven door not closing properly and lamp will not come on. During testing found that the interlocks is what causing the issue. Will need to replace interlock switches and lamp. Parts already on order. Office to schedule ; eml tckt failed
Near Georgetown, TX 78628
Jonathan
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL GT4185SKS3 "Arrived on site for built-in microwave not heating. Inspected unit and work area. Found minor dent on top of control. Removed unit and tested operation while monitoring amp draw. Found failed high voltage side. Will need to replace magnetron, diode and capacitor. Removed failed high side and installed new. Tested operation and found abnormal noise. Disassembled unit and inspected fan. Tested operation and found noise still occurring. Disconnect the transformer and insulated terminal connectors. Found noise is coming from magnetron and will need to re-order. Found no ETA available on part. Informed customer unit was safe to use until we can return with new magnetron. Office to schedule appointment when ETA is available on part.; ordrng 1 W10859575 (MAGNETRON )"
Near Austin, TX 78739
Robert
Job Details: 02/05/2021
DRYER LG DLG4971W Arrived on job for complaints of door not closing properly. Found screws hole striped.
Near Leander, TX 78641
David S
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG381LVS2 Arrived on site for left front burner not lighting all the way. I inspected the unit and work area. I found the front two burners have clogged orfices. I removed the orfices and cleaned them out. I also cleaned the burner heads and caps. I reassembled the unit and tested all the burners. I found all the burners working as designed.
Near Austin, TX 78734
Brandon
Job Details: 02/05/2021
DISHWASHER GE GDF510PSJ6SS "Arrived on site for customer complaint of unit not washing lower rack, found lower spray arm not activating in diagnostic mode, I reset control board, unit tested good, quoted customer for control, no additional labor since its a call back. Ordering control ; ordrng 1 WD21X25204 (Control)"
Near Austin, TX 78746
Luis
Job Details: 02/05/2021
REFRIGERATOR GE ZISS420DRJSS "Arrived on site for no cool. Compressor not powering on,checked voltage to inverter good 120vac and 11.93 Vdc diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on."
Near Leander, TX 78641
Lou
Job Details: 02/05/2021
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to inspect dishwasher not starting or operating. Upon further inspection, customer advised that the unit is not cleaning week and not heating well. I placed the unit in diagnostics showing no error codes. Continued with testing and the lower spray arm was operating as designed, but the upper spray arm was not getting enough water pressure to turn the arm. I found some debris in the spray arm and cleaned it out and retested. Upper arm continues to fail.Customer advised that they would let the office know whether or not they wanted to move forward onto repairs."
Near , TX 78676
Richard
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW6620HW Arrived onsite for the washer not working properly.
Near , TX 78676
Richard
Job Details: 02/05/2021
DRYER WHIRLPOOL WGD6620HW1 Arrived onsite for the dryer not heating properly. Ran diagnostics and found no error codes. Used the vent test kit to check air flow and it failed it showed and restriction in the vent tube. The air flow restriction caused the thermistor to go out. Replaced thermistor and advised customer to have someone clean out the vent tube in the wall. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite and found stuck relay on the control board causing light to stay on. Returning with board to repair. Office to reschedule. ; O-emld tckt
Near Austin, TX 78732
Robert
Job Details: 02/05/2021
OVEN KITCHENAID KEBK101SSS04 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Austin, TX 78733
Leonardo
Job Details: 02/05/2021
OVEN JENN-AIR JJW2830WP02 Arrived on site to test unit for fan speed to slow. Test unit and found bad board and console and fans. Ordering new consolE; ordrng 1 W10617330 (Console)
Near Austin, TX 78738
Robert
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT790SAYM1 Arrived on job for complaints of not draining. Found glass in pump housing. Removed glass and test. No leaks detected at time of service.
Near New Braunfels, TX 78130
Andrew
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to test unit for UI board shutting off and unit warms up. Found UI board was shutting on and off on both RC and FC displays. Replaced control but new control was faulty only displaying partially. Needing new control and like to bring back overlay. Office to reschedule. ; ordrng 1 W10746278 (overlay) and 1 WPW10746274 (cntrl-elec)
Near Spicewood, TX 78669
Brandon
Job Details: 02/05/2021
WASHER MAYTAG MVW7230HW0 "Arrived on site for customer complaint of unit giving error codes and certain cycles not working, found failed console. Selector knob when set to a particular setting, it would actually be on a different cycle. Ordering console. ; ordrng 1 W11478526 (UI panel) and 1 CNOTE (Office to reschedule)"
Near New Braunfels, TX 78132
Noah D
Job Details: 02/05/2021
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect range for a gas leak, upon inspection found the gas off, turned on gas and tested around all connections, tested for gas in drawer and detector could not find any. Customer will continue to monitor. Complete"
Near Seguin, TX 78155
Andrew
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site to replace broken rail for broken wheel. ”. Office to reschedule.; saved tckt
Near Austin, TX 78737
Kevin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL GI6FARXXY06 "Arrived on site and found freezer evaporator drain is frozen over, removed rear panel and found evaporator drain is the old style and it will need to be replaced. after replacement also removed all ice from the interior of the freezer and ensured drain is clear with steamer, job complete"
Near Meridian, TX 76665
Jonathan
Job Details: 02/05/2021
MICROWAVE MAYTAG MMV1175JZ0 Arrived on site for a microwave that had a vent hood light that would not turn on. Inspected unit and work area. Tested unit and confirmed customers complaints. Customer had a spare appliance bulb as well as a new bulb that he had already replaced in the housing. Both would not illuminate. Tested voltage from the control board to the housing and was finding improper voltage. Replaced housing and tested unit. Unit still would not turn on. Ordering a control and the office will need to contact customer for reschedule date due to an out of stock part. ; ordrng 1 W11391714 (CONTROL)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/05/2021
DRYER WHIRLPOOL WED6620HC1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found strong vibration coming from motor and blower assembly. Both parts to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower)
Near Austin, TX 78739
Luis
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for frost on packages. Found excessive amount of frost on packages,checked freezer door operation good,checked seal good gasket sealing to cabinet with no gaps,adjusted freezer door to make a better seal on cabinet."
Near New Braunfels, TX 78130
Noah D
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for a “clacking” sound in air filter area. Upon inspection found the unit working normally, checked damper, compressor, icemaker, evap fan, dispenser. No extra noise was found. Customer will record sound if it returns. Changed defrost setting to basic. Complete"
Near Canyon Lake, TX 78132
Noah D
Job Details: 02/05/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for not spinning, upon inspection found the gearcase seized completely.
Near Austin, TX 78723
Matthew
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived onsite for freezer beeping. Unit was cycling and repeated PO power failure. Ran diagnostics and test 3 evaporator fan, failed. Removed freezer door. Accessed evaporator and ice had formed across the fan freezing it in place. Cleared all ice buildup , inspected components and retested. Unit is functioning properly.