Arrived on site for a washer WTW4855HW3 draining continuously. I verified the issue and the serial number. I replaced the control w11607637 and ran a calibration cycle. Also ran a full factory cycle without any issues. No leaks detected while on site. Nobody available to sign.

"WETLV27HW3 electric dryer. Shut off at breaker; turned breaker back on. Dryer would not start unless timer knob was moved. Verified loud noise from dryer. Removed front panel and blower housing; blower wheel not rubbing on housing with no visible damage. Rattling sound from motor or back cabinet. Attempted to run dryer; start button not engaginghad to wiggle timer to start. Dryer ran for about 5 seconds then shut off; motor likely overheating. Ordered timer, start button, motor, motor clamps, and blower wheel.Tested washer: Ran through auto test; filled, agitated, drained, and spun with no issues. Washer working as intended; no leaks visible at time of service.; ordrng 1 WPW10563095 (Start switch) and 1 W11409801 (Timer) and 1 W11094983 (Motor) and 2 WPW10121316 (Clamp)s and 1 WPW10349492 (Blower)"

Arrived on site to install w11160642. On arrival i found the cap broke because the agitator barrel want properly installed. I reinstalled agitator barrel amd cap amd ran a list of towels. Founder washer working as designed with no leaks call complete. Unable to sign

"Arrived on site for cook top not turning on. An arrival confirmed issue and found a loose connection under the junction box that had caused the breaker to trip. I tightened connection down and restored power and found unit working as designed call, complete"

"Arrived on site for unit cooling or making ice. On rival confirmed failure.And upon further inspections, I have found a defrost issue in the freezer.And after removing all the ice I found the left side heater.Harness had never been connected from the factory and had been sitting in ice for a few weeks. I removed all ice and replaced w 11603851 Evap motor. Founded and working as designed and informed customer to allow twenty four hours per unit to stabilize temps.And in additional twenty four hours for it to make ice call complete."

Arrived on site for dishwasher leaking. Replaced motor assembly with proper part. Replaced door seal and door gasket. Replaced lower support. Ran automatic test cycle and all components pass. No leaks. Call complete

"For unit needing gear case and agitator. On arrival confirmed issue and install w 11454741 and 285565. Tested unit and found washer working as designed with no leaks.Call, complete"

"WETLV27HW3. Ran diagnostics on washer and found long fill fault code. Checked water supply lines and found hot water valve was off. Turned on hot water valve and ran washer through auto test. Unit filled with hot and cold water, agitated, drained, and spun. Also checked dryer: turned on and heated as intended. No leaks detected time of service"

"Washer WET4027HW2: Verified pressure switch bolt, removed and replaced control board w11629601. Recalibrated washer, ran auto test; washer filled, agitated, drained, and spun as intended. No leaks detected at times of service."

"WRT313CZLZ00: Removed evaporator cover and installed parts ordered by previous technician. Installed heat probe, tightened with screw and ran a bead of silicone around the freezer cabinet and liner. No leaks detected at times of service.$105.18 CC Auth# 4HYR9PParts 82.16, labor 15, tax 8.02, total 105.18"

Apt 7430. Arrived on site for a washer WTW4855HW3 draining continuously. I verified the issue and updated the serial number. Replaced the control w11607637 and ran a calibration cycle. Also ran a full factory cycle without any issues. No leaks detected while on site. Nobody available to sign.

"Arrived on site to inspect refrigerator KRFC704FPS06 not making ice and not cooling. Upon further inspection, I found both compartments room temp and no fans functioning. I found the side UI showing the unit in Sabbath mode and showroom mode. The customer advised that they haven't touched the side UI other than to reset the filter status after replacing the water filter. I returned the unit to normal operations, but the compressor failed to turn on. I placed the unit in diagnostics and tested the unit per the tech sheet. In test 40 subtest 4, the RC fan failed to turn on. I manually tested the RC fan in test 57 and it operated as designed. I took the unit out of test mode and while in normal operations mode, the unit continued to fail. Due to the side UI failure, I am ordering the side UI and scheduled return service for 02/26/26. Unit was left turned off at the breaker for safety and no water leaks observed during service. ; ordrng 1 W11574767 (Side UI)"

Arrived on site to install ordered parts on a refrigerator WRS325FDAM04. Installed the icemaker wpw10300022 and dispenser w11093842. Icemaker will harvest but will not fill. Dispenser is operating as designed. I'm ordering WPW10179146 valve for the return visit. Customer had to leave and I couldn't get in touch to reschedule. Office will need to reschedule when the customer is contacted. Nobody available to sign. ; ordrng 1 WPW10179146 (Valve)

Arrived on site to install ordered parts on a dishwasher WDT970SAHZ0. Installed the sprayarm and tested in normal. Unit is operating as designed. No leaks detected while on site. $155.87 CC Auth# 3KWTE4

"WTW4816FW3. Unit was unplugged upon arrival. Plugged unit in and drain pump kicked on. None of the LEDs were working or starting, but unit was not responding to commands and could not enter diagnostics. Verified that drain pump was continuously running. Removed and replaced control board w11603810. Recalibrated washer, ran auto test, and washer filled, agitated, drained, and spun. Washer is working as intended. No leaks detected time of service."

Arrived on site to install ordered parts on a refrigerator WRS331SDHM08. Installed the heater w11650659 and plugged the unit back in. Unit is cooling as it should. No leaks detected while on site. Nobody available to sign

Arrived on site for a microwave WMMS3130RS01 with no power. Found unit is getting good incoming power. Found the fuse is blown with no other visible issues. Replaced the fuse w11707984 and tested it. Unit is heating as designed now. Nobody available to sign.

Arrived on site for a microwave WMH54521JZ00 with a light not working. Found the socket had a broken bulb in it. I replaced the light 8206232a and socket w10210871. Unit is operating as designed now.

Arrived onsite for washer draining constantly. When arrived I plugged the unit in and confirmed drain comes on right away and a F3E1 water pressure sensor failure is present. Under s code S153EB I replaced the W11607637 control and calibrated unit. Unit now operates as designed with no leaks present. Call complete.

"Arrived on site for a gas range model KFGG504KPS0 that is smoking when in use. Inspected unit and work area. The customer advised that the smoke is coming from within the oven and is causing the smoke alarms to go off. I took off the convection fan cover and found no evidence of any smoke residue inside of the oven. Indid find a bunch of cooked oil burned and cooked into the bottom pan. The customer advised she didn't think that was causing the issue. The customer heated up the oven to 400?F, and I, we didn't notice any smoke forming until it reached 385?F. By the time it reached preheat, smoke was coming off of the bottom plate where the oil had been caked on. See photos. I called the Whirlpool Tech line and spoke to Lakey SR# 22645942. He had me send him photos of the bottom plate and advised that based on the photos, whatever is caked on the bottom plate will be hard to completely remove. He did say that it will eventually stop, but the customer needs to clean their oven, and this is not a failure of the machine. He advised me to make no further repairs. Call complete."

Arrived on site for a refrigerator model WRMF3636RZ00 that is not making ice. Inspected unit and work area. The customer advised the machine just quit working a few weeks ago and has not produced any ice. I it took temperature of the freezer and icebox. I found the freezer at 2?F and the icebox at 17?F and cooling. I gained access to the ice maker and found an ice cube impeding the bail arm. I removed the ice and attempted jumping the ice maker. I found the icemaker move but working at an alarmingly slow rate and not stopping or filling properly. I checked voktage going to the icemaker and found 121V. I replaced the ice maker W11692161 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control (W11607637) and tested unit is now running as designed no leaks detected job complete"

Arrived on site to diagnose unit not draining and not powering on. Spoke with customer to confirm concerns. Customer stated unit was completely unresponsive and would not drain.Tested unit and verified there was no power to the appliance. Checked outlet and confirmed no voltage present. Inspected electrical panel and found breaker for the unit in the OFF position. Reset and turned breaker back ON. Returned to unit and verified proper voltage at outlet. Powered unit on and tested through a drain cycle. Unit powered up properly and drained without any issues. Allowed unit to run briefly to confirm normal operation. No further problems found at this time. Unit is operating as designed. Office to run credit card on file for $149.99 trip charge. Job complete.

"Arrived on site to diagnose dishwasher leaking complaint. Inspected unit and performed operational test. During inspection, found the inner tub damaged on the left interior side, causing water to leak during the wash cycle. Damage to the tub was confirmed as the source of the leak. Customer had a replacement tub on site that was previously provided by Whirlpool. Removed dishwasher from cabinet and disassembled unit to access and replace the damaged tub. Installed new tub, reassembled all components, and reinstalled dishwasher. Total labor time was approximately 2 hours. Ran full test cycle to verify repair. Monitored unit during fill, wash, and drain functions. No leaks detected. Unit is operating properly at this time. Job complete."

Arrived on site to replace door latch. Replaced door latch and got a new error code of relay issue. Removed unit from the cabinet to get access to the board and found shorted control board. Replaced board test unit and unit test good job complete.

"Arrived on site to inspect microwave KMBP100ESS20 open/close door error. Upon further inspection, the customer had the power turned off to the unit for safety reasons. Cycled power to the unit and attempted to test the unit and once the unit turned on immediately the unit shut down and the display showed an error code of F1E5-inverter failure. I pulled the unit out and gained access to the inverter and magnetron and found the magnetron antenna was burnt. Based on the error code and following the tech sheet, i quoted the customer to replace the inverter board and magnetron and the customer advised that they would seek other alternatives and paid the service fee of $162.36 ($149.99+tax) with CC ($162.36 CC Auth# FAEA9J). Unit was left turned off at the breaker for safety. Job completed"

"Otr has been moved to shopArrived on site for otr microwave not heating . Found unit will buzz loudly when in use and not heating . Interlocks tested good . Replaced cap ,mag dioed . Retested unit . Microwave is now heating to wp specs. Maintenance not on hand to sign ticket . Job complete"

"Arrived on site , replaced control. Ran calibration and diagnostics test wash. Unable to test water features due to being in shop. All checked normal. Job complete"

Arrived on site for water dripping into tub when not in use . Found valve has alot of build up in screens . Replaced valve . Tested unit . No dripping or leaking observed. Job complete

"Arrived on site for poor washing performance and not draining . Ran diagnostics got 7-1 ,9-1, 8-1. Tried running test wash and unit is stuck in drain mode . Ordering in let water flow meter , drain hose . Also found spray arms full of debris. Ordering both spray arms and manifold. Will replace wash motor on return . Call to set return . No water leaks detected at time of service. ; ordrng 1 W11535094 (Inlet water) and 1 W11579565 (Lower spray arm) and 1 W11627525 (Upper spray arm) and 1 W11662109 (Manifold upper)"

Arrived on site for wall oven giving 9-0. Ran diagnostics got same error code . Deleted error and did breaker reset . Unit is heating properly. Job complete

"Arrived on site for dryer not drying and burning clothing . Found right roller wheel worn out causing drum to drop and cut into rear bulk head also has torn out sensor,as well as parts of motor broken off . Ordering rear bulk head ,drum ,sensor motor , blower wheel.may also need main harness . Weighing job for 2 hrs . Left unit unplugged and door switch unplugged, advised customer to not use dryer due to safty Hazzard. Call to set return . Maybe check with warranty company on autho. ; ordrng 1 W10828905 (Rear bulkhead) and 1 WPW10359269 (Shaft right hand) and 1 W10899578 (Drum) and 1 W10816105 (Sensor) and 1 W10640707 (Harness) and 1 Weigh2hrs"

"Arrived on site for strong electrical burn smell. Found control burned up. Also found unit had been leaking and motor shorted out causing control to fail . Quoted for control motor and main harness . Parts 569.18, labor 294.99. Total 935.46. Customer declined repair . Collected 162.36 autho YYJK44. Job complete"

"Arrived on site for dryer making noise . Found left rolled binding up. Replaced both rollers ,belt and pulleys from repair kit . Part 48.75 , labor 189.99. Dryer is operating normally. Collected 258.44 autho F3M34M."

Arrived on site to check washer model WTW4105SW0 to make sure its operating normally. Upon further inspection I placed the washer into diagnostics and observed no error codes. I ran an automatic test and observed as the washer functioned as designed. The machine is working as designed with no issues. I advised the customer on proper cycle and detergent usage. No water leaks observed during service

"Arrived on site to test unit for not working properly, tested unit found drain pump not engaging, inspected and found wire broken behind the drain pump clip, fixed wire and tested unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to diagnose dishwasher with a no-power complaint. Customer stated the unit completed the last wash cycle normally; however, when they attempted to use it again, the unit appeared completely unresponsive.Tested the unit and found that when the door is fully closed, the drain pump activates, confirming that incoming power to the dishwasher is present.Disassembled the door assembly for further inspection and discovered that the detergent dispenser had been leaking, allowing moisture to enter the console area. Evidence of moisture intrusion and corrosion was found at the control interface, resulting in a shorted and failed console.Due to the age of the unit, the console is no longer available (NLA) from the manufacturer. Explained findings and repair limitations to the customer and recommended replacement of the dishwasher as the most practical solution.Collected service fee $162.36 CC Auth# F9RJRJJob complete."

"Arrived on site to test unit for not working properly, tested unit found failed capacitor, ordering part rescheduled for 3/2; ordrng 1 W11481722 (Shift actuator) and 1 W11614512 (Capacitor)"

"Arrived on site to test unit for F2E0, tested unit found failed touch pad, replaced control panel (W11029431) and tested, unit is now running as designed job complete"

"Arrived on site to test unit for no cooling, tested unit found unit is warm, customer stated that he did not notice any electronic issues, just ice maker stopped working and the everything got wam, inspected deli UIFound it dry, compressor is running but zero frost, unit has a failed sealed system, will nedd to replace compressor, RC and FC evaporator, access valve and dye drier, explained to customer that parts are covered by manufacturer but he will be responsible for labor, quoted customer for labor + tax $871.39 customer accepted, ordering parts collected service fee $162.36 CC Auth# MAVYXH, office to reschedule ; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC evaporator) and 1 W11492867 (RC evaporator) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for not heating, customer stated that dry times are too long and sensor dry does not work, tested unit found unit is heating and vent is not restricted, found unit heater is not staying on properly, found failed thermistor and moisture sensor harness, recommend replacing control, thermistor and harness to fix issue, ordering parts rescheduled for 3/2; ordrng 1 WP8577274 (Thermistor) and 1 WPW10298258 (Moisture sensor harness)"

"Arrived on site to replace previously diagnosed basket (W10324650), outer tub (W10324648), gearcase (W11132267), belt (WPW10006384), cam (W10721968), shift actuator (WPW10006355), tub filter (WPW10215083), tub filter screw (wP8533928), replaced parts but found agitator screw is stripped and cap broken, ran diagnostic cycle and found motor just buzzing, attempted to spin by hand but motor is barely turning, will need to replace on the next visit motor, capacitor, impeller screw and cap, ordering parts, rescheduled for 3/2; ordrng 1 W10804664 (Capacitor) and 1 W10772621 (Impeller screw) and 1 WPW10305259 (Impeller cap) and 1 W10836348 (Moror)"

"Arrived on site for F21 long drain error. Upon arrival, check error codes and found F27 overflow condition as well. Cleared codes. Ran diagnostics and passed with no issues. Removed drain filter and found only 2 coins. No heavy obstruction. Inspected pressure hose and found no tears. Suspecting coin got lodged on the impeller or drain hose during a certain load. Advised customer to monitor unit. Quoted customer $189.99 labor and service fee plus tax totaling $205.66. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed. $205.66 CC Auth# 3Y3PP3"

"Arrived to unit 130 machine not drying. Upon arrival, checked incoming and found circuit is on a 208V. Checked temperatures and found 172F - 102F. This normal temps when running on a 208V circuit. Airflow tester checks good. Unit is functioning as designed. No parts needed"

"Arrived onsite for previously diagnosed part, I replaced the W11551646 spanner and unit now longer wobbles with the basket and spins as designed. Call com0lete. No leaks."

"Arrived on site to look at model KOEC530PSS01 for customer complaint of unit making noise when microwave door was open. Found issue with tod on harness. Replaced harness, unit tested good. Part used w11578578"

Arrived onsite for unit freezing food. I found some product pushed to the rear blocking the air way for cold air. I ran service test 80 and found the damper to leak air when closed. I replaced the W11758893 damper and advised customer on use and care for the air flow path on the rc side. Customer understands and damper no longer leaks air. Call complete. No leaks.

"Arrived on site for door not latching. Upon arrival, started unit and found unit trying to latch but will not start. Proceeded to replace W11457841 strike and W11700916 latch but same issue. Continued to check error codes and found F6E1 communication from UI to control and F7E4 basket reengage failure. Cleared codes. Upon closer inspection, found water lines were and reversed and not tightened causing water and rusting the capacitor. Proceeded to replace W11633359 control, W11395618 capacitor and W11590868 harness and still same issue. Water has damaged the motor. Ordering W11026785 motor drive. No water leaks detected at this time . Customer agreed to reschedule Feb 26th; ordrng 1 W11026785 (Motor)"

Arrived on site for start button not working. Inspected unit found f2 e1 error code stored control failure. Start button in not responding control will need to be replaced. Ordering part office to reschedule once part is received ; ordrng 1 W11683480 (Control)

Arrived on site for poor ice production . Ran diagnostics still getting less then desired water fill in fill pan with ot with out filter in place . Ordering valve and filter housing . No water leaks detected. Return set for 2/17. ; ordrng 1 W11266112 (Housing)

"Arrived on site for continued issues of not operating with additional parts ordered. Upon arrival, re diagnosed unit. Found fuse is OL. Test unit using mini breaker and operates correctly. I replaced thermal fuse WP3392519. Test unit and operates. Ran a vent test and passed test. Test unit by running a timed dry and unit is operating as designed. Job complete"

"Arrived on site to apartment 4110 for washer WTW4855HW3 with issue of control not operating. Upon arrival, inspected unit. Ran diagnostics and get error code F3-E1 pressure system failure fault. Need to replace control control. I replaced control W11607637. Calibrated unit. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for freezing in fresh food section. Found items freezing on all shelves in fresh food section with temp set at 46 found incorrect temp thermistor installed from previous company diagnosed unit will need harness that includes original thermistor and main a new main control,ordering parts. Parts $419.82 labor $299.99 plus tax. Customer paid in full at day of service visit. $779.19 CC Auth# 94FPLV. (Contact son Kyle 361-550-5627 to be met and let in after 9am); ordrng 1 WPW10224292 (Harness)"

"Arrived on site to apartment 8205 for washer WTW4855HW3 with issue of control not operating. Upon arrival, inspected unit. Ran diagnostics and get F3-E1 pressure system fault. Need to replace control. I replaced control W11607637. Calibrated unit. Test unit and is operating as designed. No leaks present. Job complete"

"Updated m/s information. Arrived onsite for washer NTW4519JW2 not functioning, drain pump running. Tested and found pressure system failure. Replaced control but found switch mismatch error due to incompatible engineering digit. Control not compatible. Neet to order corrected part. Office to reschedule ; ordrng 1 W11607637 (Control)"

Arrived onsite for refrigerator WRFF3136SZ00 needing sealed system repair. Confirmed compressor will not turn over. Pierced low side and found flat. Pierced drier and drier began to seep oil. Cut drier out and oil was dripping from high and low side. Cut drier open and found swamped and beads darkened. Took pics and called techline. Spoke to Lakie- case#22626360. Determined system is contaminated and submitted for review. Customer service will reach out to customer in 3-5 business days. Job complete

Arrived onsite for range WSGS7530RZ0 handle broken and panel flaking. Found hadle assembly broken and causing door separation. Also found console rusting and flaking. Replaced handle W11730234 and console W11747660. Unit is now functioning properly. Job complete

"Currently in Unit 1126. Arrived on site to diagnose refrigerator WRS331SDHM08 not cooling properly. Examined unit and found compressor is running, no cooling. Examined unit machine compartment and found compressor has an abnormal buzzing sound, condenser has no heat to it either. Unit failing to move refrigerant, may be contaminated or restricted. Ordering SS repair. Office will schedule. ; ordrng 1 W11546605 (Evaporator) and 1 W11632924 (Condenser) and 1 W11557671 (Compressor) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer)"

"Arrived on site for washer WET4027HW2 stuck in drain. Found unit applies to S153EB special project. Installed new control W11629601 and tested unit. Confirmed proper operation, no water leaks observed."

"WTW4307SW0 Arrived on site for a washer lid locked has power won't wash. On arrival, I verified long drain a defective control board. Part wasn't sent out with me. I'm ordering the control board and returning parts just in case needed. No water leaks visible from the main water supply. Office, please reschedule the client when part arrives. ; ordrng 1 W11781654 (Control board)"

"WTW4816FW3 Arrived on site for a washer that comes on but won't add water. On arrival, I verified long drain failed control board. The product falls under the service pointer to replace the control board. I replaced the control board calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"WFW560CHW4 Arrived on site from previous tech visit to install parts. On arrival, the client stated the error code for over suds came back and water wasn't draining. I ran diagnostic and error code f0e2 showed up. I deleted the error code, then I replaced the bellow, and then I inspected the filter, and I found a lot of debri . I uploaded a photo and cleaned it. I reinstalled all parts and then ran a quick wash cycle. The product is working as its designed with no water leaks. I recommended to the client to use the clean wash cycle due to the amount of pods the client stated using."

Tech was assigned as a helper;

Tech was assigned as a helper;

"I arrived on site to diagnose the dishwasher, which was displaying error code F84 upon arrival. After powering on the unit and entering diagnostics mode, I began troubleshooting the issue. During inspection, I found soap residue and suds buildup around the float assembly, which can trigger false readings and lead to over-sudsing errors. I carefully removed the excess soap from the float area and surrounding components. After cleaning, I cleared the stored error codes and initiated a quick diagnostic cycle. While monitoring the test cycle, I observed that the unit was still over-sudsing. I discussed detergent usage with the customer, who confirmed that two detergent pods had been used in a single load. I advised the customer that only one detergent pod should be used per cycle, as using more than the recommended amount can cause excessive suds, trigger fault codes, affect wash performance, and potentially impact internal components over time. To ensure proper operation, I ran the unit through a drain cycle to remove remaining suds, followed by a quick wash cycle. I instructed the customer to allow the dishwasher to complete the entire quick wash cycle to help fully flush out any residual detergent from the system. After testing, the unit was operating normally with no active error codes present. Job complete."

Arrived on site to inspect oven door loose. Upon further inspection I found that the oven door had some excess movement when closing on the left side. Due to the design of the hinge/spring on the left a temporary lifting and dropping on the left side is to be expected while closing and this is inherent to the design. I made an adjustment to the receiver to minimize this movement and the lift. I tested the door and movement of the door is minimized and working within spec. The door is operating as designed. No one on site to sign

"WTW4955HW3 Arrived on site for a washer with the amount of water only going 3/4. On arrival, I ran diagnostic no error codes. I ran a quick wash, and then it sensed, then went straight to spin. After discussing the issue with management, they recommended installing the latch. I installed a new latch and found it was defective. I'm ordering a new latch and returning parts just in case needed. No water leaks. I rescheduled the client for 2/27/26 but the client would like a sooner date if possible. ; ordrng 1 W11307244 (Latch)"

Arrived on site to inspect refrigerator ice not dispensing. Upon further inspection I found that the ice auger motor was energizing but not rotating due to a sized ice bin. The bin is frozen in place and cannot be removed without a full manual defrost. It is possible that the auger and coupler have becomes damaged. I quoted the customer $140.95 (auger and coupler) and $269.99 labor and svc fee totaling $410.94 before tax. I instructed the customer to unplug the refrigerator for 24hr prior to visit. I am scheduling return service for 2/27 no water leaks observed we during service. $162.36 CK Auth# RKXMM9

"Arrived on site for refrigerator not cooling. Unit was unplugged. At start up all components started. Fans working. Compressor pulls 0.7 amps. No heat transfer coming off high side of compressor. Removed evaporator cover. Found no frost pattern. Examined and found oil leaking from right side loop of evaporator. Will need sealed system repair. Compressor only part that is covered. Gave quote of 179.62 parts, 339.99 labor, total of 519.61 plus tax. Office will call to schedule. 162.36 Auth code: KPR3EW7; ordrng 1 WPW10143759 (Drier) and 1 W11580057 (Compressor) and 1 W11506635 (Coupler) and 1 W11578004 (Evaporator)"

"Customer not home , gave access. Arrived onsite for range KFGG504KPS4, center burner not fully lighting. Disassembled and found gas channels blocked. Cleared channels and tested. Took pic and sent to customer. Job complete"

"Arrived on site to install previously diagnosed parts on a microwave model KMBD104GSS02. Inspected unit and work area. I replaced the UI console W11486769 and display W11486764. I tested the unit and found the display still wouldn't respond to touch. I found no buttons on the user interface console would respond to any touch. I checked voltage going to the UI and found almost 20V going to the display. I called Whirlpool Techline Kurt SR# 22624043. He advised that based on the fact that the display was illuminating and flashing, the issue would not be between the power supply board and the display, but between the touch panel and the display. He asked whether the ribbon cable between the touch pad and the display had been replaced. I advised him of previous repairs. He advised that he wanted to replace the ribbon cable first, and if there are further issues past that, he would submit it for review. Ordering the touch panel harness W11199895 and the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W11199895 (Touch panel harness)"

"Arrived on site to apartment 3301 for washer WTW4855HW3 with issue of Control panel on my washer is not working and washer is stuck on drain cycle. Upon arrival, inspected unit. Ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control. I replaced control W11607637. Calibrated unit. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site to look at model NED4600YQ1 for customer complaint of unit not heating. Found issue with the element, I replaced element, unit tested good. Part used 279838"

"Arrived on site for machine flashing F47. Upon arrival, confirmed error code and codes relates to open fuse on the module assembly. Searched for part and found inverter module assembly discontinued, parts number W10607546 module. Informed customer. Charged service fee $149.99 plus tax totaling $162.36. No parts replaced. $162.36 CC Auth# 4A49RJ"

Arrived on site to diagnose oven for not getting to temp. Test unit and found no error codes. Sensor was reading correctly. Turned oven on to 350 and display got stuck at 347? and wouldnt go up. Found bad control board part is NLA collected $149.99 for trip charge. $162.36 CC Auth# XY3PN3

Arrived onsite for washer MVW6230HW2 not completing cycle. Inspected and found error F8E1 long fill. Tested and found no cold water entering unit. Replaced housing W11396714. Tested and unit is now functioning properly. No leaks present at this time. Job complete

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for noisy machine. Upon arrival, customer stated the unit wont start on top of noise complaint. Checked relay on heater to N and found OL to thermal fuse open. Also found rust spot on inner drum. Ordering W10899578 drum, WP3392519 thermal fuse, WPW10359270 shaft and WPW10359269 shaft. No parts replaced. Office to reschedule ; ordrng 1 W10899578 (Drum) and 1 WP3392519 (Thermal fuse) and 1 WPW10359270 (Shaft) and 1 WPW10359269 (Shaft)"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11641117 inlet valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived to 8112 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

Arrived on site to replace valve. Replaced valve test unit by pre heating unit to 350? and unit pre heated correctly job complete.

"Arrived on site to diagnose wall oven with console locked and non-responsive controls. Verified complaint upon arrival; display was locked and would not allow operation of any functions. Attempted a hard reset by disconnecting power at the breaker and allowing sufficient time for the control to fully discharge. Restored power and retested; console remained locked and unresponsive. Determined the main control console assembly was faulty. Replaced the console assembly under manufacturer warranty. Labor charge of $249.99 applied per service agreement. After installation, restored power and performed operational testing. Verified proper display function, keypad response, and normal oven operation. Unit tested good with no error codes present.During reassembly and inspection, observed multiple screws missing from the top cover and hinge receiver areas. Also found the unit was not properly secured to the cabinet, which could present a safety concern. Informed and showed the customer the missing hardware and unsecured installation. Advised customer that unit should be properly secured with correct mounting screws to ensure safe operation. Unit is now functioning properly. Job complete. $270.61 CC Auth# K9LMLN"

"Arrived on site to diagnose complaint of dryer not drying as well on the Normal (sensor) cycle compared to the Timed Dry cycle. Tested unit and verified proper operation. Explained to customer that on the Normal cycle, the dryer uses built-in moisture sensors to detect the level of moisture in the load. Once the sensors determine that the majority of the clothes have reached the selected dryness level, the unit will automatically reduce heat and shut off to prevent over-drying. This can sometimes result in slightly damp items if the load is mixed (heavy and light fabrics together) or if items are bundled. Demonstrated that on the Timed Dry cycle, the dryer will run continuously for the full amount of time selected regardless of moisture level, which may result in a longer drying period and drier clothes. Advised customer to: Separate heavy and lightweight fabrics when using sensor cycles. Select a higher dryness setting if available. Use Timed Dry for bulky items or mixed loads if preferred. Unit is operating as designed at this time. No mechanical issues found. Job complete."

Arrived on site to diagnose dryer for unit making a lot of lint. Test unit and found not lint stuck on blower wheel or vent. Checked hi limit and found it open. Replaced hi limit test unit and unit test good job complete.

"Arrived on site to diagnose dryer complaint of timer not advancing and no heat when set to Advanced Dry cycle.Inspected unit and verified customer concern. When unit was set to Advanced Dry, timer failed to progress through cycle and heating element did not energize. Checked incoming voltage and confirmed proper power supply to unit. Tested thermal fuse, high-limit thermostat, cycling thermostat, and heating element for continuity all tested within normal range. Further diagnosis of timer motor circuit showed timer not advancing and internal contacts not closing to supply power to heating circuit during Advanced Dry cycle. Determined timer to be defective.Provided customer with estimate: Timer: $162.76 Labor: $189.99Customer approved repair. Removed faulty timer and installed new OEM timer. Reassembled control panel and secured all wiring connections. Tested unit through full cycle operation. Verified timer now advances properly and heating element energizes as designed. Monitored unit to confirm proper heat output and cycling. Unit is now operating correctly. No further issues found at this time. Job complete. $381.85 CC Auth# 9URVPC $57.28 CC Auth# F3UNEN"

Arrived on site to diagnose washer WTW4957PW0 that was running drain pump constantly. Tested unit and found pump running when unit is plugged in nonstop. Unit falls under S153EB and needs control replacement. Installed new W1608056 and tested unit. Verified proper operation and draining has ceased. No water leaks observed.

"Arrived on site to complete sealed system repair on refrigerator KRFC300ESS07. Tapped system and found pressure present. Evacuated and replaced compressor with new W11557425, and dryer WPW10143759. Vacuumed down to -30hg. Unit held vaccuum. Charged to 55g. Ran unit and confirmed cooling present. No water leaks observed during service. Noone on site to sign for ticket."

"Arrived on site to diagnose refrigerator KRFC236SPS02 that is not cooling. Examined unit and found both compartments at room temp. No fans are running, compressor is not running. I opened the doors and confirmed the lights are on, side panel UI is responsive and reed switches work. I could not force the UI into diagnostics at all, made several attempts even with power cycling and was unsuccessful. Control has good voltage, and no connections loose. I called into tech line, SR*22631159*. Discussed findings with Lakey, and recommend we start with electronics. Control / UI control the logic and unit will not cooling. Ordering necessary parts for possible DC loaddown as well. Tech line wants us to call on site if control / UI does not solve. Office to schedule, DZO. ; ordrng 1 W11601109 (Control) and 1 W11795508 (Evap Cover) and 1 W11791179 (Side Panel UI) and 1 W11787365 (Condenser Fan) and 1 W11787357 (Inverter) and 1 W11559742 (Freezer Harness)"

"Arrived on site to look at model KDTM404KPS3 for customer complaint of unit running drain pump and not starting a cycle and blinking lights. Found customer has a water softener and pre washing dishes and using cascade platinum plus pods with rinse aid. I found soap suds and water in drip pan and suds all in the dishwasher during a test cycle with no soap being used at time of test. Instructed customer to use less soap, unit tested good with no leaks from the dishwasher"

"Arrived on site to look at model NTW4519JW2 for customer complaint of unit running drain pump constantly and not finishing cycles. Found issue with the control board. I replaced control under S153EB, calibrated and tested, unit tested good. Part used w11607637"

Arrived on site for a dishwasher model WDT540HAMZ4 that is not draining. Inspected unit and work area. I confirmed the customer's complaint and found water inside of the dishwasher. I removed the drain hose from the garbage disposal and did not find it plugged. I used a shop vac to remove the water from inside of the dishwasher. I gained access to the drain pump and found it broken. I replaced the drain pumpW10876537 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

"Arrived on site for a refrigerator model WRS315SDHM13 that is makingmloud noises. Inspected unit and work area. The custo,er advised that the unit is really loud when it's on. He said everything is cooling adequately, but he never has had a refrigerator that is this loud. I heard the machine running but didn't hear any abnormal noises. I checked the temperature and found the freezer at 2?F and the refrigerator at 36?F. I found no evidence of any defrost issues. I found all fans running and the compressor running. The unit shut off, and the customer advised that that's what it does. It will run for a while and then quit, and it stops making noise. I did advise the customer that this is normal operation and that newer R600 refridgerators are a little louder than previous models due to the refrigerant change and the adjustments that have been made to the machines to accommodate the new refrigerant. I went over normal sounds that can occur with this machine and the unit os working and operating as designed with no leaks present during service. Call complete."

Arrived on site for a washing machine model WTW4800XQ4 that is notnworking. Inspected unit and work area. The customer advised the issue is that the unit goes off balance on every load and wont spin out the clothes. I checked the suspension and found the suspension was weak and bouncing. I checked the basket and found the basket properly secured to the drive shaft. I checked underneath and found all components in good condition. I replaced the suspension rods W10780048 and tested the unit. The unit it began to work and operate as designed with no leaks present during service. Call complete.

"Arrived on site for a gas range model MFGS4030RS0 that is not heating. Inspected unit and work area. The customer advised they had another company out who looked at it. The customer advised the other company advised they needed a new igniter and spark module, but because it was still under warranty, they didn't want to touch it. I tested the unit and confirmed the customer's complaint. I found the gas valve would open but it would not ignite and cut off the gas valve within a few seconds. I replaced the igniter W11524031 and tested the unit. The unit it still would not ignite. I replaced the spark module board W10898291 and tested the unit. The unit it began to heat and operate as designed with no gas leaks present during service. Call complete."

"Arrived on site for a washing machine model MVWX655DW2 that is not completing cycles. Inspected unit and work area. The customer stated that the machine will seemingly go through agitation, but it won't spin out, and they have to run a drain and spin to dry out the clothes. I ran the unit through diagnostics and found an F8 E1 (long fill) error code that will prematurely shut the machine down before completing cycles. I tested both valves and found the cold water valve barely drawing in water. I removed the hose and found the cold water valve clogged with debris inside of the vakve itself. I replaced the valve housing assembly W11127357 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on-site for a washing machine model WTW4816FW3 that continually drains and won't advance. Inspected unit and the work area. The customer stated that the machine just continually drains and will not advance through any portion of the cycle. I ran the unit through diagnostics and found F1 E1 (main control failure) and F3 E1 (pressure system fault) error codes. I checked the pressure hose and did not find any kinks or debris inside of it, causing an issue. I did find that the customer's unit qualifies under a service project to replace the control with parts and labor coverage (W11766193). I replaced the control W11603810 and calibrated the unit. I ran the unit through diagnostics and found the unit working and operating as designed. Call complete. No leaks were observed during service."

"Arrived on site for ice machine JUIFX15HX00 that is not making ice. Tested unit and found water was just dripping in, and not filling reservoir. Removed filter and checked. Found unit was filling properly without the filter in. I installed a filter supplied by the customer and found the flow was still steady with no issues. Issue was caused by bad filter. Unit is working properly. Collected diagnostic fee, $162.36 CC Auth# NMMU9T."

"Arrived on site for microwave not heating. Vefified unit runs and makes a loud buzzing. No heat. Sound is a bad magnetron. Removed from over the counter. Replaced diode and capacitor, found part sent for magnetron was wrong as we had the wrong engineering digital. Ordering correct part. Reset for Friday am. As early as possible. ; ordrng 1 W10754299 (Magnetron)"

Arrived on site for a washer WTW5057LW1 with a moldy smell. Inspected under the washplate and found sediment but no mold. Explained that this is from the incoming water supply. Ran a full factory cycle without any issues. Unit is draining as designed. Advised customer to do a cleaning cycle for best performance. No oil at the gearcase. No leaks detected while on site.

"Model WRS335SDHM07: Verified no water coming from dispenser and checked icemaker. Found fill tube frozen over and verified that the waterline connecting to the refrigerator had water. Removed and replaced filter housing w11162041, reinstalled filter, and retestedwater came out from dispenser. Ran self-test on icemaker; it cycled and filled with water. Refrigerator working as intended. No leaks detected at times of service."