Near Leander, TX 78641
Luis
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site for loud noise. Diagnosed extremely loud vibrating noise from freezer fan compartment. Removed back cover adjusted fan housing,adjusted fan motor to prevent vibrating noise against cover. Reinstalled cover assembly and shelves powered on fan after adjustments noise reduced a significant amount. Unit working as designed."
Near Austin, TX 78717
Paul
Job Details: 01/30/2019
OVEN WHIRLPOOL WFG525S0HB0 "Arrived onsite for the range to replace the previous diagnosed parts. I replaced the DSI control, ignition harness, and the bake ignitor. I tested the unit and it is working as designed. Call complete."
Near Austin, TX 78758
Luis
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for door issue. Diagnosed damaged mullion, mullion unable to allow left side door to close. Removed damaged mullion installed new mullion heater assembly checked door operation unit working as designed. Repair covered under AUTHO KIKQM00EPL1"
Near Burnet, TX 78611
Jonathan S
Job Details: 01/30/2019
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived on site for dishwasher not cleaning dishes. Performed diagnostics mode, error code 4-3 wash motor failure. Gained access to wash motor and tested voltage, found within range. Removed motor and tested resistance and found opened. Found L1 wire being pinched in junction box, corrected. Installed new sump assembly. Tested unit monitored test cycle. All tested good, no water leaks present ."
Near New Braunfels, TX 78130
Robert
Job Details: 01/30/2019
ICE MACHINE WHIRLPOOL GI15NDXZS1 Arrived on job for complaints of leaks. Level refrigerator no additional leaks detected
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/30/2019
WASHER MAYTAG MVWC416FW1 Arrived on site to diagnose a washing machine that is leaking. Tested unit and found hot water solenoid leaking from joint where solenoid meets plastic mold. Replaced valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78744
Kevin
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB00 "Arrived on site and replaced UI recommended by tech line on previous visit, call further visits will need a tech line call. Control board, user interface, thermistor, have all been replaced. No water leaks from connections at time of service"
Near Austin, TX 78754
Scott
Job Details: 01/30/2019
REFRIGERATOR FRIGIDAIRE FHS2622MBL Arrived on site for water dispenser spraying everywhere . Found water coming out from behind paddle . Found water line had popped out from dispenser housing . Pushed line back in and secured line as to not work itself out again .. No other water leaks detected at time of service . Job complete .
Near Taylor, TX 76574
Jerry C.
Job Details: 01/30/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "WMH32519HZ3 Arrived to inspect blower issue. I found the blower excessively noisy during testing. I advised the customer the blower operation during heating was normal, but that it was too loud. I discovered the vent connection within the cabinet was incorrectly installed and the customer will need to contact the builder to have the issue corrected and the vent matched to the unit’s outlet, allowing the damper to open."
Near Austin, TX 78704
Leonardo
Job Details: 01/30/2019
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to test unit for no power to unit. Saw light switch on wall turned switch on and unit getting power. Unit running as designed
Near Austin, TX 78734
Paul
Job Details: 01/30/2019
REFRIGERATOR JENN-AIR JS42SEDBDA Arrived onsite for the refrigerator making a racket and leaking water. I found the ice maker and all surrounding components Incased in ice due to a failed drain pan.
Near Austin, TX 78747
Leonardo
Job Details: 01/30/2019
OVEN KITCHENAID KFEG500EBS1 Arrived on site to test unit for unit not dissolving all the water when in self clean. Turned unit on with water and saw water evaporating. Showed customer on owner manual that unit will not dissolve all the water. Job complete. Saw bake element and broiler element working correctly job complete.
Near Waco, TX 76710
Steve C.
Job Details: 01/30/2019
WASHER WHIRLPOOL WTW57ESVW1 Arrived on site for the unit will fill up with water in the spin cycle. Tested the unit and found the ATC switch is defective. Replaced the switch and tested the unit. Unit is working properly and all water connections were dry at the time of service.
Near Leander, TX 78641
Lou
Job Details: 01/30/2019
DRYER WHIRLPOOL LER3624PQ0 "arrived on site to inspect dryer with no operation. I verified ohms to the cutoffs and element and found the fuse open. I verified voltage to the unit.I removed ad replaced the fuse and tested and unit operated as designed. I suggested that they have someone check the vents for clogging. No lint observed during service, job completed."
Near Hutto, TX 78634
Jerry C.
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "WRV986FDEM01 Arrived to instal part. I removed and replaced the led module within the fc and normal operation resumed. Operational test good, no leaks observed during service."
Near Austin, TX 78745
Kevin
Job Details: 01/30/2019
ICE MACHINE WHIRLPOOL KUIX505ESS "arrived on site and found bin thermistor has failed, replaced with new thermistor and ice machine is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78723
Joseph C.
Job Details: 01/30/2019
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for “unit comes on with out inserting change and motor drags” complaint. Inspected unit and found suspensions faulty and coin slide interface not registering sale. Ordering new suspensions and coin slide interface. Bringing other parts back for further diagnosis. Return for repairs on Wednesday 01/30. No leaks detected, at time of service.; ordrng 1 W10780046 (suspension) and 1 WPW10491734 (interface)"
Near Temple, TX 76502
Steve C.
Job Details: 01/30/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for the unit is not drying the clothes. Tested the unit and found the heating element will intermittently turn on when rotating the cycle on the timer. Found the timer is defective. Replace the timer and tested the unit. Unit is heating properly and advise customer to clean the air vents every six months.
Near Leander, TX 78641
James
Job Details: 01/30/2019
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived on site and tested operation. I found the high speed fan wire pinched in electrical cover between cover and hood. Repaired wire and tested for proper polarity of power supply. I found that the hot and neutral were reversed in the cover as well and I corrected. Tested operation and found unit working properly. Job complete
Near Austin, TX 78705
Scott
Job Details: 01/30/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer not starting . Ran diagnostics test and got lid lock error . Replaced lock and ran calibration and diagnostics test . All checked normal , no water leaks detected at time of service . Job complete ."
Near Lakeway, TX 78734
Paul
Job Details: 01/30/2019
OVEN KITCHENAID KEBS207BSS00 Arrived onsite for the oven that reaches preheat temp and then the temp drops way down. Mr stated the issue happened when cooking in bake with a 450 degree set point. I tested the oven temp at 450 degrees. I found the oven temp cycling between 442-454 degrees and working as designed on the first cycle. On the second cycle the cooling fan stopped running and the temp on the oven started dropping and never coming back on. I checked the sensor in diagnostics and found it temping correctly. The control is malfunctioning probably from getting to hot due to the fan stopping. Need to replace the control and the fan. Ordering the fan and marking the prescreened control as UORV ; ordrng 1 WPW10260254 (BLOWER)
Near Austin, TX 78753
Scott
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for defrost issue .found a wire in the HARNES above the light housing out of molex connection. Reinserted wire . Now getting ohm and continuity down at defrost heater . Job complete . No water leaks detected at time of service .
Near Round Mountain, TX 78663
Brandon
Job Details: 01/30/2019
WASHER GE GUD27ESSJ1WW "Arrived on site to replace parts previous tech ordered, after replacing motor, one wire harness was missing, found wrong part had been ordered, ordering new motor and set screw. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (DO NOT SEND BC, NO EXPERIENCE ON THIS MODEL, NO TECH SHEET) and 1 WH01X10608 (set screw pulley m.) and 1 WH49X25734 (kit motor and shield)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/30/2019
DOWNDRAFT KITCHENAID KXD4636YSS05 Arrived on site to diagnose a vent that is not moving here. Tested unit and found fan blade has slipped on motor due to loose compression nut. Repaired unit and tightened compression nut and found all is now functioning properly.
Near Austin, TX 78759
Luis
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for not dispensing ice. Found ice stuck in ice chute. Removed bin,cleared ice from bin,tested ice door,ice door closing and sealing good. Adjusted ice plate and shaft tested auger motor good rotating ice bin shaft. Ran icemaker through diagnostics ice dumped from icemaker ran fill test passed. Advised customer to remove and clean ice bin every 2 weeks. Repair covered under AUTHO KIHW600EPL1"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for refrigerator intermittently making ice. Performed diagnostics mode and found heater opened. Gained access to heater and found broken wire. Please allow 4 to 6 weeks door to arrive. Office to schedule appointment when ETA is available. Customer is looking for a stopper for right door RC door. ; ordrng 1 W10849517 (LEFT DOOR /STAINLESS STEEL )
Near San Marcos, TX 78666
Robert
Job Details: 01/30/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on job to replace lid lock. After replacement of part test operation of washer. No leaks detected at time of service
Near Austin, TX 78738
Brandon
Job Details: 01/30/2019
WASHER WHIRLPOOL WFW9050XW00 "Arrived on site to replace parts, I replaced valve and drain pump, found bellow was in good shape, didn’t need replacing. Unit was not hooked up to water or power at time of service."
Near Marble Falls, TX 78654
Cliff
Job Details: 01/30/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to replace pump and sensor for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78731
Paul
Job Details: 01/30/2019
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived onsite for the dishwasher that stops after the end of the wash cycle and the red heating light nor the white complete light never turns on. I replaced the OWI sensor that was recommended by tech-line after ms called back and stated the unit was still doing the same thing. I started a pro-wash cycle and asked me to let us know if there were anymore issues. Ms sent a text and stated the unit did the same thing, it was near the end of the wash cycle, it drained, the blue light turned off and the machine stopped. Need to call tech line again. Ordering C-NOTE.; ordrng 1 C-NOTES (EITHER GIVE THIS TO CS OR ADD IT BACK TO PR’S ROUTE TOMORROW TO CALL TECHLINE AGAIN.)"
Near New Braunfels, TX 78130
Robert
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to replace evap motor. Removed ice from evaporator and replace motor with harness. After replacement test operation. No leaks detected at time of service.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/30/2019
RANGE WHIRLPOOL WFE515S0EB1 Arrived on site to replace infinite switch for range. Replaced part and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78759
Scott
Job Details: 01/30/2019
RANGE WHIRLPOOL KSDG950ESS1 Arrived on site for convection fan binging . Found once fan kicks on it starts making noise . Ordering convection fan . Return 1/30. No gas leaks detected at time of service .; schdld next appmnt for 1/30 WED !
Near Austin, TX 78744
Leonardo
Job Details: 01/30/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Removed front panel test unit and found water coming from vent. Replaced vent test unit and found no leaks at this time. Job complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB05 "Arrived onsite for customer complaint of SxS refrigerator not cooling after compressor install. Also found unit not running completely and LED light failure. Removed evaporator cover and checked for dye. Found dye all over evaporator. Removed and replaced evaporator using braising methods. Vacuumed unit down to -25psi. Removed an replaced also ADC,thermostat and LED in RC section. Charged unit with 5.5oz of R134a refrigerant. Powered up unit. Unit began cooling with good frost pattern on evaporator. All lights now work as well. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78754
Joseph C.
Job Details: 01/30/2019
DRYER AMANA NED4655EW1 "Arrived on site for “not tumbling or spinning” complaint. Per my previous diagnosis, removed and replaced motor. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near San Marcos, TX 78666
Robert
Job Details: 01/30/2019
RANGE WHIRLPOOL RF302BXGQ Arrived on job to replace oven thermostat and switches. After replacement of parts test operation.
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM "Arrived on site for unit with no lights, replaced light control and tested good but no light in freezer, switch tested good, ordering light ; ordrng 1 W11205083 (LIGHT MODULE )"
Near Austin, TX 78754
Joseph C.
Job Details: 01/30/2019
RANGE WHIRLPOOL SF315PEKW0 "Arrived on site for “oven not igniting” complaint. Inspected unit and found cooktop igniters not igniting. Igniters covered in grease. Found switch harness and spark module failing and igniters corroded. Will need switch harness, spark module and igniters to complete repairs. Will need authorization. Office to set return schedule, due to disposition of parts requested. No leaks detected, at time of service.; ordrng 1 98005561 (SWITCH HARNESS (DISCONTINUED)) and 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WP6610341 (module-spk) and 4 WP98014520 (igntr-surf)s and 4 WPW10209656 (igntr-surf)s and 4 WPW10278150 (clip)s"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/30/2019
COMPACTOR MAYTAG MTUC7500ADM "Arrived on site. Check for new operation issues. Found damaged cord allowing it to power up. Will need a cord and will bring switches for back up. Office to reschedule; ordrng 1 675382 (switch,on/off) and 1 W10279446 (harns-wire) and 1 W10451287 (switch-off)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site. Check for frost in freezer. Found frost on bottom right corner of freezer door. Verified silicone around cabinet and gasket sealing correctly. Called tech-support and they are recommending to add peragum inside of gasket to help seal. Customer is not excepting the repair and will get with customer care for resolution. No leaks present. Job complete. File#7723328132
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/30/2019
COMPACTOR MAYTAG MTUC7500ADM "Arrived on site. Check for new operation issues. Found damaged cord allowing it to power up. Will need a cord and will bring switches for back up. Office to reschedule; ordrng 1 675382 (switch,on/off) and 1 W10279446 (harns-wire) and 1 W10451287 (switch-off)"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/30/2019
COMPACTOR MAYTAG MTUC7500ADM "Arrived on site. Check for new operation issues. Found damaged cord allowing it to power up. Will need a cord and will bring switches for back up. Office to reschedule; ordrng 1 675382 (switch,on/off) and 1 W10279446 (harns-wire) and 1 W10451287 (switch-off)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site. Check for frost in freezer. Found frost on bottom right corner of freezer door. Verified silicone around cabinet and gasket sealing correctly. Called tech-support and they are recommending to add peragum inside of gasket to help seal. Customer is not excepting the repair and will get with customer care for resolution. No leaks present. Job complete. File#7723328132
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site. Check for frost in freezer. Found frost on bottom right corner of freezer door. Verified silicone around cabinet and gasket sealing correctly. Called tech-support and they are recommending to add peragum inside of gasket to help seal. Customer is not excepting the repair and will get with customer care for resolution. No leaks present. Job complete. File#7723328132
Near Belton, TX 76513
Steve C.
Job Details: 01/30/2019
DRYER FRIGIDAIRE FFRE4120SW Arrived on site for the unit will not turn on and the maintenance advise that there was a burning smell. Found the unit is in the maintenance shop and the terminal block has melted and the wires as well. Found the unit will need a new harness terminal. Office will need to reschedule the customer.; ordrng 1 5304511384 (HARNESS TERMINAL )
Near Cedar Park, TX 78613
Lou
Job Details: 01/30/2019
REFRIGERATOR GE GSH25JSTASS "arrived on site to install previously diagnosed and ordered parts. I removed the auger motor, solenoid, auger drive and ice maker and tested and water dispensed into the ice maker operated as designed as did the auger motor and solenoid. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Manor, TX 78653
Joseph C.
Job Details: 01/30/2019
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site for “not completing cycle/wet clothes” complaint. Inspected unit and found cold water valve inoperative. Removed and replaced water valve. Found approximately 28” of drain line in standpipe. Adjusted drain line to 4-4.5” inside of standpipe. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78717
Lou
Job Details: 01/30/2019
WASHER KENMORE 110.429322 "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and tested with no error codes. The unit operated as designed. Due to the customer reporting that the unit is showing error codes F11 & F15, I checked the MCU and it was good. I checked the water valve and found that the water hoses were switched. When I removed the hoses, I found a large amount of debris in both valves. I am ordering the water valve and scheduled return service for 02/01/19. I recommended that the customer purchase new water hoses as well. Customer advised that they would get them on their own. No water leaks observed during service.; ordrng 1 WP8181694 (valve)"
Near Burnet, TX 78611
Jonathan S
Job Details: 01/30/2019
WASHER GE GTW460ASJ8WW Arrived on site to install previous diagnosed part. Gained access to agitator. Not able to remove agitator as designed. Will need to replace agitator with wash basket. Schedule return for Wednesday the Thursday the 31st. ; ordrng 1 WH43X25447 (AGITATOR BASE ASM) and 1 WH43X25448 (AUGER)
Near Austin, TX 78732
Paul
Job Details: 01/30/2019
WASHER MAYTAG MHW5500FW1 "Arrived onsite to replace previous diagnosed parts. We replaced tub and stator bolt. Ran diagnostics, unit ran as designed. No water leaks present at the time of service."
Near Austin, TX 78744
Kevin
Job Details: 01/30/2019
DRYER WHIRLPOOL WED4616FW0 Arrived on site and inspected dryer and found a timer is not moving and it is very hot to the touch. Replaced timer hey dryer is now operating properly. Found that vent to exterior is not connected and recommended no it be corrected. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 01/30/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site and tested operation. I found the left rear burner not igniting. I found this due to the igniter has cracked and is sparking at the base of the igniter. Unit will need new orifice holder to repair; ordrng 1 W10552127 (holder-orf)
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/30/2019
OVEN GE JKP85B0A2B Arrived on site. Customer cancelled service . Spoke with Erika
Near Round Rock, TX 78681
Wesley
Job Details: 01/30/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site and found unit operating as designed, however outlet has faulty connection and unable to heat with one leg of power cutting out frequently. Advised customer electrician will be needed."
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/30/2019
DRYER MAYTAG MED5500FC2 "Arrived on site for UI replacement, replied UI , UI corner cracked upon installation. Still working will need to return with another ui to complete ; ordrng 1 CNOTE (OFFICE RS ) and 1 W11179321 (UI)"
Near Austin, TX 78728
Wesley
Job Details: 01/30/2019
RANGE WHIRLPOOL WFG374LVB1 Arrived on site and found unit knobs breaking. Quoted for 5 knobs at 17.62 each and inspected entire unit finding all functioning properly with no signs of impending failure ; ordrng 1 WPW10134131D2C (ACCUSIMMER) and 2 WPW10134134D2C (POWER BURNER )s and 2 WPW10160649D2C (BLACK CONTROL KNOB)s
Near New Braunfels, TX 78130
Robert
Job Details: 01/30/2019
VENTHOOD WHIRLPOOL UXT4030ADB2 Arrived on job for complaints of no high speed on fan. 120v to fan no operation. Replaced fan motor and test.
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Arrived on site for unit not dispensing ice. Found bucket not correctly aligned, corrected and tests good, no leaks on site"
Near Georgetown, TX 78628
Arthur B.
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of french door refrigerator too cold. Ran temperature check and found found RC section @31F. Removed icebox and found damper not connected causing damper to stay open. Secured wire. Tested damper. Damper open and closes as intended. No their issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/30/2019
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on sote for outer door replacement, replaced and tested good. No gas leaks on sote"
Near Austin, TX 78717
Lou
Job Details: 01/30/2019
DISHWASHER WHIRLPOOL KDTM354ESS3 "arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found that the customer was not using rinse aid. I advised the customer that they would need to use rinse aid in order for the unit to dry properly. I placed the unit in diagnostics with no error codes showing. The unit operated as designed. I recommended types of detergents and rinse aids to use with the unit and advised the customer to purge the hot water before turning unit on. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/30/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "WRX988SIBM01 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, dye drier and service port. I vacuumed the system for 15 minutes and then monitored for an additional 15. Verifying the system held vacuum, I charged with the mfg prescribed amount of refrigerant. The unit started cooling and all functions were present. No leaks observed during service."
Near Austin, TX 78745
Kevin
Job Details: 01/30/2019
WASHER MAYTAG MHW3505FW1 "Arrived on site and found noise customer is experiencing is drain pump running during spin cycle. Washer is in an alcove that amplifies noise of pump. Ran a diagnostic cycle and found no error codes. Washer is operating properly, no water leaks detected at time of service, job complete"
Near Austin, TX 78745
Kevin
Job Details: 01/30/2019
DRYER MAYTAG MED3500FW0 Arrived on site and started dryer on a normal cycle and found an intermittent rattle in dryer after running for several minutes. Noise went away to quickly to pinpoint and did not come back. Customer had video of noise as well. Added vibration pad under motor but customer will call back of noise returns.
Near Austin, TX 78756
Joseph C.
Job Details: 01/30/2019
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site for “long dry times and generated F01 error code” complaint. Performed diagnostic test and found unit performing as designed. No saved codes found. Spoke with Leon, at techline (Ref #7724030531). Drying times, that are stated by customer, are normal for this unit, per techline. No leaks detected, at time of service. Customer is still not satisfied with performance/length of dry time and error coding."
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for drawer issues. Found no display on deli control. Wasn’t able to get voltage to the connector coming out of liner of refrigerator compartment. Removed back panel to access main control. And found 12 V coming out for deli drawer. Found issued to be in the cabinet of unit that we cant access. Unit Is not repairable for function of deli drawer. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for drawer issues. Found no display on deli control. Wasn’t able to get voltage to the connector coming out of liner of refrigerator compartment. Removed back panel to access main control. And found 12 V coming out for deli drawer. Found issued to be in the cabinet of unit that we cant access. Unit Is not repairable for function of deli drawer. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/30/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for drawer issues. Found no display on deli control. Wasn’t able to get voltage to the connector coming out of liner of refrigerator compartment. Removed back panel to access main control. And found 12 V coming out for deli drawer. Found issued to be in the cabinet of unit that we cant access. Unit Is not repairable for function of deli drawer. No leaks present. Job complete
Near Johnson City, TX 78636
Brandon
Job Details: 01/30/2019
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for customer complaint of unit no completely cycle, found drain pump was faulty, need 2 men to remove stacked dryer. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 MAN JOB)"
Near Driftwood, TX 78619
Brandon
Job Details: 01/30/2019
DRYER ELECTROLUX EFME617STT0 "Arrived on site for customer complaint of unit not working, found start windings on motor were bad, ordering motor and blower wheel. ; ordrng 1 134693302 (MOTOR) and 1 5304513609 (BLOWER WHEEL)"
Near Austin, TX 78732
Paul
Job Details: 01/30/2019
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for the range with a gas smell and a hissing sound. I found the oven working as designed. I explained to me that the hissing sound was the oven burner making it’s normal sound. The unit didn’t have a gas leak. I explained to me that the unit needs to be run for about 3 hours at a high temp to burn the inside of the oven out and get rid of the smell they are smelling. Call complete.
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/30/2019
DISHWASHER KITCHENAID KDPE234GPS0 "KDPE234GPS0 Arrived to instal previously diagnosed and ordered part. I removed and replaced the control, noting that the replacement installed prior was marked as version C and the new one was version D. I tested within service test mode and the unit operated as designed and without generating further errors. No leaks observed during service."
Near Taylor, TX 76574
Jerry C.
Job Details: 01/30/2019
WASHER MAYTAG MVWX655DW1 MVWX655DW1 Arrived to inspect noise during spin. I found the basket would not engage fully and a gear stripping noise could be heard. The cam assembly showed signs of wear and I removed and replaced it. The basket drive hub was then found to not fully engage and it will require replacement. The wash plate could not be removed and I am ordering it as well. No leaks observed during service. ; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
Near Austin, TX 78734
Paul
Job Details: 01/27/2019
DISHWASHER KITCHENAID KDTM404ESS1 Arrived onsite for the dishwasher not draining. I found the drain pump running but no water flowing. The customer has 2 dishwashers with the drain lines tied into 1 disposal. The plumber had put a brass one way check valve between the dishwasher drain lines and the disposal. I found the flapper in the check valve stuck closed. I freed up the flapper and tested the dishwasher. The unit is draining properly. I tightened the door handle on the unit. I advised mr to have these removed and to loop the drain lines because these check valves require more pressure than these dishwasher drain pumps have to continue to work correctly. Call complete.
Near Seguin, TX 78155
Robert
Job Details: 01/27/2019
DRYER MAYTAG MEDB835DC3 "Arrived on job for complaints of noise. Found rear support roller damaged,also needs shaft.; ordrng 1 WPW10359272 (shaft)"
Near Leander, TX 78645
James
Job Details: 01/27/2019
DISHWASHER WHIRLPOOL JDB8200AWS1 Arrived on site and tested operation. I found the ui not responding. Unplugged unit and disconnected ui. I found the drain pump would run. Unit has failed ui and possibly control. Control and touch panel are covered under warranty but labor is not. I will require the control and panel on return visit as the clips on the back of the control broke and caused the harness from the control to ui to be cut.
Near Austin, TX 78702
Luis
Job Details: 01/27/2019
REFRIGERATOR GE GSE25GSHJCSS Arrived on site for no light in fresh food. Found unit missing led and bracket ordering new led and bracket; ordrng 1 WR02X28661 (BRACKET) and 1 WR55X26671 (LED)
Near Cedar Park, TX 78613
Jonathan S
Job Details: 01/27/2019
RANGE AMANA AGR5330BAS3 "Arrived on site for range oven light not working and uneven grates. Tested unit and found grates are uneven and no light in unit. Gained access to socket area and tested voltage to socket, found 120 volts. Found socket had grounded out. Removed failed socket and installed new. Will need to replace grates. Schedule return for Monday the 28th. ; ordrng 1 SEESTICKYNOTE (DROP OFF) and 2 WPW10578251 (GRATE)s"
Near Killeen, TX 76549
Al
Job Details: 01/27/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived to inspect dishwasher door not working properly. I confirmed the issues were actually with the dispenser door and the rollers on the upper rack and the end cap on the right missing. I will order the following parts W10712395 Adjuster W10861000 Dispenser AssemblyWPW10508950 STOP (rack stopper).NEEDS MORE WORK.; ordrng 1 W10712395 (ADJUSTER) and 1 W10861000 (DISPENSER ASSEMBLY ) and 1 WPW10508950 (STOP (RACK STOPPER RIGHT SIDE )
Near Bertram, TX 78605
Thomas L.
Job Details: 01/27/2019
WASHER MAYTAG MVWX655DW1 arrived on siteCdcpearson@gmail.com; ordrng 1 W10876600 (drain pump) and 1 W11252738 (STRIKE)
Near Hutto, TX 78634
Jerry C.
Job Details: 01/27/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "WRV986FDEM01 Arrived to inspect no lights. I found the lights within the rc ceiling were dim and the fc was inoperative. I removed and replaced the led driver and the issue persisted. I removed the fc module and during testing and after it warmed, it started working intermittently. Office to order module. No leaks observed during service. ; ordrng 1 W11205083 (MODULE)"
Near Killeen, TX 76549
Steve C.
Job Details: 01/27/2019
RANGE WHIRLPOOL WFE515S0ES0 Arrived site for the unit door handle came off. Customer also advise that the cooking on light is on and will not go away. Tested the unit and found the customer has the door handle and there’s no damage to it but found that the spacers are missing and also the screws. Also found that the switches are defective due to burn spots. Will need to get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 WP3149400 (switch-inf RF) and 2 WP3149404 (switch-inf)s and 2 WPW10410341 (spacer)s and 1 WPW10434452 (switch-inf LF)
Near Austin, TX 78748
Kevin
Job Details: 01/27/2019
DRYER WHIRLPOOL WED9550WW1 "Arrived on site and inspected dryer and found hinge has enough play when door is closed that latch will not engage and door will not register as closed. Took one picture of door closed with light still on. If pressure is applied to the door with the palm of the hand the latch will engage. A new hinge and door would be needed to ensure door is working properly. Door is no longer available to be ordered; ordrng 1 WPW10310366 (hinge)"
Near Wimberley, TX 78676
Brandon
Job Details: 01/27/2019
WASHER GE GFW450SPM1DG "Arrived on site for customer complaint of unit not functioning, found faulty pressure switch, ordering switch. ; ordrng 1 WH12X20898 (SWITCH)"
Near Austin, TX 78731
Scott
Job Details: 01/27/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for panels not flush and not even . Found panels are cause and not door itself . Customer is going to have to get ahold of who installed panels . Quick pics . Did find freezer door is missing ordering black flat head screws . Leave with customer for when panels are worked on . Will be going back on MW . Nonwater leaks detected at Time of service .; ordrng 10 W10851443 (screw SIDE DOOR BLACK )s
Near Austin, TX 78731
Scott
Job Details: 01/27/2019
MICROWAVE JENN-AIR JMC2427DS01 "Arrived on site for door issues . Found left side of inner door not closing properly and hitting switch on left side .. Replaced hinges and interlocks . Still not hitting switch properly . Ordering inner door , arm bracket ,slide arm. Please call to set return date .; ordrng 1 W10737653 (door/mw) and 1 W11214480 (SLIDE ARM ) and 1 WPW10128850 (arm)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/27/2019
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and dropped off grates for customer. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/27/2019
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and dropped off grates for customer. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/27/2019
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and dropped off grates for customer. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 01/27/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found bad cut off not allowing heater to kick on. Replaced cut off kit and cycled, all functions tested OK. Job complete"
Near San Marcos, TX 78666
Diego G.
Job Details: 01/27/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found bad cut off not allowing heater to kick on. Replaced cut off kit and cycled, all functions tested OK. Job complete"
Near San Marcos, TX 78666
Diego G.
Job Details: 01/27/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found bad cut off not allowing heater to kick on. Replaced cut off kit and cycled, all functions tested OK. Job complete"
Near Austin, TX 78753
Wesley
Job Details: 01/27/2019
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived on site and installed sparky arm. Foundall else operating as designed. Previous spray arm was not engaged and had melted.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/27/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site and replaced damaged panel. All checks good.
Near Waco, TX 76711
Steve C.
Job Details: 01/27/2019
WASHER AMANA NTW4516FW2 And on site to replace the outer tub due to leaking water. Replaced the tub and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Dale, TX 78616
Diego G.
Job Details: 01/27/2019
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site. Had customer sign waiver. Removed dishwasher out to replace rails. Replaced rails and installed unit. All functions tested OK. No leaks present. Job complete
Near Dale, TX 78616
Diego G.
Job Details: 01/27/2019
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site. Had customer sign waiver. Removed dishwasher out to replace rails. Replaced rails and installed unit. All functions tested OK. No leaks present. Job complete
Near Dale, TX 78616
Diego G.
Job Details: 01/27/2019
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site. Had customer sign waiver. Removed dishwasher out to replace rails. Replaced rails and installed unit. All functions tested OK. No leaks present. Job complete
Near Austin, TX 78731
Scott
Job Details: 01/27/2019
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site for long wash cycles . Ran diagnostics no error codes . Did customer instruct on longer wash times and dry times . No water leaks detected at time of service . Job complete .