Near Austin, Texas 78749
Kevin
Job Details:
05/01/2020
WASHER WHIRLPOOL WTW4955HW1
"Found error code for overflow condition, apartment resident is unhappy with the amount of water machine fills with during wash cycle. Resident is opening lid during cycle to add more water. Spoke with techline and washer is operating normally.
Near Georgetown, Texas 78633
Tyler B.
Job Details:
05/01/2020
WASHER LG WM2277HW
Arrived to inspect unit with gasket torn. Replaced and tested properly
Near Burnet, Texas 78611
Keith D.
Job Details:
05/01/2020
DISHWASHER WHIRLPOOL WDF510PAYSA
Arrived onsite and tested operation found unit with error code 7-1. Checked heater found that it had visibly failed. Also found control not responding properly when a selection is being made. Unit will need heating element and control to repair. ; ordrng 1 W10518394 (heater)
Near Leander, Texas 78641
Lou
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=5 degrees & RC=50 degrees. I found a large amount of ice on the FC evaporator. Found unit not defrosting.I removed the ice from the evaporator then removed the harness and HV control and replaced both. Programmed the control and tested unit and it is operating as designed. Unit is cooling properly. No water leaks observed during service, job completed."
Near Robinson, Texas 76706
Al
Job Details:
05/01/2020
WASHER MAYTAG MVWB865GW0
Arrived to inspect washer LF code.Confirmed the complaint and removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer Satisfied Job complete
Near Pflugerville, Texas 78660
Eman J.
Job Details:
05/01/2020
DISHWASHER WHIRLPOOL WDF130PAHS0
"Arrived on site for dishwasher door hinge broken. Replaced hinges, checked system everything worked as designed. Job complete"
Near Round Rock, Texas 78665
David S
Job Details:
05/01/2020
MICROWAVE WHIRLPOOL WMH1163XVQ2
"Arrived on site for microwave tray not spinning. I inspected area and work area, found the motor has failed. Replaced the motor with new and tested the unit, it heated and turned. Unit is operating as designed."
Near Taylor, Texas 76574
Andy
Job Details:
05/01/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived on site for dry not operating properly. Tested and inspected unit and found failed timer and PTS switch. Removed failed parts and replaced with new. Tested unit and found failed motor as well. Ordering needed part as well as associated parts in case needed. Office to schedule return trip. ; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater) and 1 W11050715 (switch) and 1 W11415783 (SEAL) and 1 WP694089 (wheel) and 1 WP8577230 (housing) and 1 WPW10117655 (relay-pts)"
Near Waco, Texas 76701
Al
Job Details:
05/01/2020
DRYER WHIRLPOOL WHD5090GW0
"Arrived to install previously ordered parts.Removed and replaced the control, reassembled and unit tested as designed.Job complete"
Near New Braunfels, Texas 78130
Robert
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on job for complaints of no ice. Found that the icemaker not completing cycle. Replaced ice maker and it filled with water. No leaks detected at time of service.
Near Gatesville, Texas 76528
Cliff
Job Details:
05/01/2020
REFRIGERATOR MAYTAG MRT118FFFE04
Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found no refrigerant in unit due to leak in sealed system. Contacted tech line and spoke with Robert. He advised to either try to isolate leak in system or have dealer contact trade partner services. Job is complete.File#7727718875
Near Spicewood, Texas 78669
David Z
Job Details:
05/01/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site to diagnose refrigerator that was not cooling in the RC. Performed diagnostics. Found the RC Evap was covered in ice again. Ran thermistor and bimetal checks from UI and all tested good. Fan is coming on as well. Put unit in forced defrost mode and heater was coming on. Replacing HV control. Advised customer to defrost unit for 48 hours. Ordering a UI and also returning with Evap fan for RC. All mechanical items seem to be working, and issue seems to be in triggering the defrost cycle on unit. Also ordering freeze lan and front panel, front panel is warped and not staying attached.; ordrng 1 W10860197 (pan-utilty) and 1 W11089931 (panel-ui) and 1 W11226806 (front-pan)"
Near Georgetown, Texas 78628
Andy
Job Details:
05/01/2020
WASHER MAYTAG MVWC565FW1
Arrived on site for washer leaking. Going from wash to rinse back to wash and clothes getting on one side and stopping and top console loose. Tested and inspected unit and found loose console due to damaged clip. Removed failed part and replaced with new from truck stock. Found no leaks when running the washer on deep wash until unit started draining and standpipe backs up and overflows. Found the standpipe is also low. Called tech line and spoke with Sterling (SR# 7727717894) Made aware of stated issues and what was found. Was instructed that leak is from standpipe and that customer will need plumber to come fix standpipe issue and that top of stand pipe needs to be at least 39 inches from the ground and drain hose needs to be 4 inches in standpipe and that needs to be fixed as well by plumber. Was instructed that clothes being on one side and unit stops is due to loading and that unit goes from wash to rinse back to wash is due to loading and or standpipe dra
Near Austin, Texas 78734
Brandon
Job Details:
05/01/2020
RANGE GE NA100000
"Arrived on site to replace valve on front left burner, I replaced valve, unit tested good.
Near Austin, Texas 78734
Wesley
Job Details:
05/01/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived onsite and found unit operating and not always spinning out. Found f0e2 and advised customer on oversudsing symptom. Reset and ran test 12. All checks good. Found unit is now on dedicated circuit and advised customer on system noise interference. All operating as designed.
Near Austin, Texas 78737
Kevin
Job Details:
05/01/2020
REFRIGERATOR GE GFSS6KKYESS
"Arrived on site and inspected refrigerator and found ice bucket is broken, took one picture. Also found fresh food evaporator cover is worn and there is condensation forming around the edges. Took one picture. Will need to replace both in an attempt to correct the refrigerator. Where wall of fresh food section is a bit wavy/warped No water leaks from connections at time of service need authorization from American home shield.; ordrng 1 WR29X10098 (ice bucket asm ge) and 1 WR60X10324 (asm cover-evap ref)"
Near Hutto, Texas 78634
Andy
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRF535SMBB00
Arrived on site for refrigerator FC ice on bottom. Tested and inspected unit and found failed drain tube. Removed ice buildup. Removed drain tube. Steamed cabinet and replaced drain tube with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spicewood, Texas 78669
David Z
Job Details:
05/01/2020
DRYER MAYTAG MEDB765FC0
"Arrived on site to diagnose one dryer that had made a pop, burning smell and stopped working. Performed diagnostic and found belt had snapped. Burning smell came from the belt being singed / melted where it broke. End of motor felt a tiny bit jagged, so ordering motor and belt. Ordering belt and motor and office / customer rescheduling when available. Called and informed safety of findings. ; ordrng 1 WPW10131172 (belt) and 1 WPW10508324 (motor-drve)"
Near Buda, Texas 78610
Kevin
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL KSCS25INSS02
"Arrived on site and inspected refrigerator and found ice production is good but it will not dispense. found white collar on shaft has dropped and lower part of the shaft is no longer engaging with motor. Prescreened shaft is incorrect, was able to reset collar on current shaft and it is dispensing properly again. If issue happens again WP2188917 is the correct shaft part number"
Near Kingsland, Texas 78639
Keith D.
Job Details:
05/01/2020
REFRIGERATOR KITCHENAID AAAAAAA
Unit missing serial tag. Water line pinched at door hinge and leaking water. Also found freezer and fresh food not cooling properly. Job complete
Near Austin, Texas 78750
Wesley
Job Details:
05/01/2020
OVEN WHIRLPOOL KOCE507ESS
Arrived onsite and provided customer instruct on function and convection feature. all checks good. Unit is operating as designed
Near Austin, Texas 78717
Paul
Job Details:
05/01/2020
COOKTOP KITCHENAID KCGS556ESS02
Arrived onsite for a cooktop with ignition issues. Mr was concerned about all of the ignitors sparking when anyone of the burners is turned on. I explained to the customer that this was normal and explained that the ignition switches were wired in series so anytime one is turned on they all will spark. Mr understood what I was explaining to him. Call complete.
Near Lakeway, Texas 78734
Wesley
Job Details:
05/01/2020
WASHER WHIRLPOOL MHW5630HW0
Arrived onsite and found unit leaking from bellow gap caused by pet hair.. advised customer on findings. Cleared hair and advised customer on maintenance. All checks good.
Near Belton, Texas 76513
Cliff
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06
Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found water valve seeping into icemaker fill line causing it to freeze over. Water valve will need to be replaced to complete repairs. ; ordrng 1 WPW10312696 (water inlet valve)
Near Pflugerville, Texas 78660
Eman J.
Job Details:
05/01/2020
DISHWASHER MAYTAG MDB4949SHZ0
"Arrived on site for dishwasher not dissolving soap pods. Tested the system got error codes 6,4 5,2 2,1 7,1. Replaced the valve inlet and the pump and motor and control board. Ran diagnostics again no error codes everything works as designed. No water leaks at time of service. Job complete."
Near Austin, Texas 78739
Luis
Job Details:
05/01/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
"Arrived on site for no cool in fresh food. Found fresh food evaporator incased in ice diagnosed unit will need a new evaporator thermistor, customer will defrost unit ; ordrng 1 W10316760 (THERMISTOR)"
Near Austin, Texas 78748
Kevin
Job Details:
05/01/2020
WASHER WHIRLPOOL MVWB855DC0
"Arrived on site and inspected washer and found F6E2 for communication failure between control board and control panel. Replaced both and washer is now operating properly. No water leaks detected at time of service, job complete"
Near Austin, Texas 78738
Brandon
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived on site for customer complaint of unit powering off, water leaking out of water dispenser, ice in freezer, and not cooling. Found faulty controls, faulty evap fan motor, ordering controls evap fan motor, evap cover, and fittings for water line. ; ordrng 1 W10722983 (connector) and 1 W10736933 (cover-evap) and 1 W10852747 (cntrl-elec) and 1 WP2300868 (fitting) and 1 WP4373559 (fitting) and 1 WP4373559 (fitting) and 1 WPW10624574 (cntrl-elec)"
Near Round Rock, Texas 78681
David S
Job Details:
05/01/2020
WASHER LG WM2075CW
"Arrived on site for washer showing error code OE. Inspected unit and work area, found the drain pump had failed. Customer already cleaned out the drain filter and line. Replace drain pump with new and ran unit through a diagnostics cycle. Unit operated as designed. No water leaks detected."
Near Austin, Texas 78702
Jacob
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived onsite for unit leaking water. Tested unit. Found leaking from under unit when ice maker and water dispenser is in use. Found that tube that fills the ice maker was ripped. Took pic in quick pics. Ordered parts. Rescheduled with customer.; ordrng 1 W10191141 (cover-tube) and 1 W11415785 (TUBE WATER)
Near Belton, Texas 76513
Cliff
Job Details:
05/01/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1
"Arrived on site to diagnose an ice machine that is not producing. Tested unit and found water valve failing, causing slow fill. Also noted circulation pump water level sensor not registering properly. Replaced both pump and valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Killeen, Texas 76549
Al
Job Details:
05/01/2020
REFRIGERATOR GE GSHF6LGBCHBB
Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced the ice maker.Reassembled and unit began operating as designed.All water lines were dry at the time of service.Job complete
Near Horseshoe Bay, Texas 78657
Keith D.
Job Details:
05/01/2020
DRYER GE GFDS350EL1WW
Arrived onsite and tested operation found drum not spinning. Verified that the control had the right voltage. Found unit clogged with lint. Removed all the build up and tested operation found unit working properly. Job complete
Near Wimberley, Texas 78676
Brandon
Job Details:
05/01/2020
DRYER WHIRLPOOL WGD4815EW2
"Arrived on site for customer complaint of unit needing conversion kit, found unit needs burner assembly, ordering burner assembly. ; ordrng 1 W10823508 (burner-gas)"
Near San Marcos, Texas 78666
Robert
Job Details:
05/01/2020
RANGE WHIRLPOOL WGG745S0FS02
Arrived on job to replace control. After replacement test operation. No gas leaks detected at time of service.
Near Georgetown, Texas 78633
Tyler B.
Job Details:
05/01/2020
RANGE JENN-AIR JED3430WB00
"Arrived to inspect unit with 2 back burner issues. Neither one adjust temp nor activate the cooktop on light,found both switches to be shorted. Will need to return with L rear switch . Need 2hr due to vent design; ordrng 1 CNOTE (AUTHO/RS) and 1 CNOTE (2HR WINDOW ) and 1 WPW10222828 (switch-inf)"
Near Austin, Texas 78754
Scott
Job Details:
05/01/2020
RANGE WHIRLPOOL WFG515S0ES1
"Arrived on site on site ,replaced control,burner arm ,igniter ,probe . Oven in not testing normal . Customer also stated they left front burner issue had come back . Ordering burners Left and right front and caps . No gas leaks detected at time of service . Call to set return; ordrng 1 WPW10183375 (cap-burner) and 2 WPW10515455 (burnr-head)s"
Near Waco, Texas 76708
Al
Job Details:
05/01/2020
RANGE WHIRLPOOL WOD77EC7HS01
Arrived to inspect wall oven issues.Customer advised the unit malfunctioned soon after she cooked a meal.Confirmed the complaint and Removed the console and found the connection not seated into the plug.Reconnected it and reassembled and unit began operating as designed.Job complete
Near Liberty Hill, Texas 78642
Lou
Job Details:
05/01/2020
DISHWASHER WHIRLPOOL WDT720PADM2
"Arrived on site to inspect dishwasher leaking from the door. Upon further inspection, I did not see any water streaks on the door, but when I felt the insulation at the bottom inner door, I found the insulation soaked. I removed the outer door panel and found the unit leaking from the bottom of the vent assembly. I found water streaks/debris throughout the inner door panel and flowing down the to the bottom corners of the inner door. Due to this being I a reoccurring issue, I contacted techline and spoke to Andrew and advised, of my findings. Performed a video chat with Andrew to document my findings. Tested the spray arms for cracks/breaks and found none. Tested water temp and it was 128 degrees. Andrew recommended to replace the inner door panel, vent/gasket and to order the clear testing door to test the unit upon return to see where the water is coming from. Provided file #7727717842. I advised the customer of my findings and am ordering the inner
Near , Texas 78641
Lou
Job Details:
05/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit door open with the upper rack slid out and the door gasket handing on the upper rack. I found that the upper rack was snagging on the door gasket when the rack is being pulled out. I inspected the door gasket for tears and found none. Re-seated the gasket and adjusted the upper rack and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Moody, Texas 76557
Cliff
Job Details:
05/01/2020
COOKTOP WHIRLPOOL WFE505W0JS0
Arrived on site to diagnose a cooktop with a hot surface indicator light not turning off. Tested all parts and components I was not able to verify which item is causing the issue as light is integrated into control board with no indication on text sheet what powers the light. Ordering all four burners and control as I believe the issue is in the main board. ordrng 1 W10823729 (elmnt-surf) and 2 W11171119 (ELEMENT)s and 1 W11314391 (CONTROL) and 1 WP8273992 (elmnt-surf)
Near New Braunfels, Texas 78130
Robert
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Arrived on job for complaints of not cooling in refrigerator but freezer working. Ran diagnostics and found fan will run and thermistor test good. Replaced control and after replacement the fan came on and dispenser door opens.
Near Wimberley, Texas 78676
Leonardo
Job Details:
05/01/2020
DISHWASHER JENN-AIR JDB9200CWS1
Arrived on site to test unit for unit making noise. Found bad fill valve will order new fill valve WPW10327249 office to reschedule ; ordrng 1 WPW10327249 (FILL VALVE )
Near Georgetown, Texas 78626
Andy
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Arrived on site for refrigerator ice maker leaking water. Tested and inspected unit and found failed water valve and ice maker. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, Texas 78613
Lou
Job Details:
05/01/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=22 degrees & RC=54 degrees. I found a good frost pattern on the FC evaporator and ice built up on the RC evaporator. Due to the amount of ice on the RC evaporator, I could not remove the cover without it breaking. replace the RC evaporator thermistor and the UI control. No water leaks observed during service, job completed."
Near Andice, Texas 78628
Lou
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01
"Arrived on site to inspect refrigerator doors not level and ice maker not working. Upon further inspection, I found the unit not level and no water coming from the dispenser. Found that the water source was turned off; turned it on and tested dispenser and it operated as designed. Using my jumper wire, I jumped the ice maker from points T-H and it operated as designed. I leveled the unit, as well. No water leaks observed during service, job completed."
Near Austin, Texas 78735
Kevin
Job Details:
05/01/2020
WASHER WHIRLPOOL GHW9150PW0
"Arrived on site and inspected washing machine and found standpipe is good, airgap is sufficient, drain hose is not installed too far. Ran washer on rinse and spin cycle and found it did not overfill and it drained properly. Washer has not been used in two days and did not have any standing water pointing toward a stuck valve on arrival. If there is an intermittent stuck valve issue requested that customer take a picture for further diagnosis.
Near Marble Falls, Texas 78654
Keith D.
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02
Arrived onsite and tested operation found unit shutting off after 30 seconds. Tested compressor and it tested good. Found that the starting device has failed. Installed new starting device tested operation found unit working properly job complete.
Near New Braunfels, Texas 78130
Robert
Job Details:
05/01/2020
ICE MACHINE KITCHENAID KUIX305ESS1
Arrived on job for complaints of filter stuck. Confirmed filter will not rotate completely. Will also need the box- control because filter stuck in box as well. ; ordrng 1 W10475405 (box-cntrl)
Near Austin, Texas 78739
Luis
Job Details:
05/01/2020
REFRIGERATOR KITCHENAID KRFC704FBS00
"Arrived on site for no ice. Ran diagnostics fan powered on,ran harvest test passed,ran fill no water to icemaker. Removed icemaker found broken wire to fill tube heater. Ordering a new fill tube. No labor charge on,y charging part. ; ordrng 1 LMON,Y and 1 W11230096 (FILL TUBE)"
Near Marble Falls, Texas 78654
Keith D.
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01
Arrived onsite and installed new ice maker. Tested operation found unit working properly. Job complete.
Near Wimberley, Texas 78676
Luis
Job Details:
05/01/2020
REFRIGERATOR FRIGIDAIRE FPRU19F8RFC
"Arrived on site for no cool. Pulled out built in refrigerator,found power to starter compressor not powering on,ohmed compressor windings,found a short from run to ground,found harness has been modified and potential cause for electrical short. Diagnosed a failed compressor and damaged harness,unit will need a compressor and harness.
Near Leander, Texas 78641
Lou
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site to inspect refrigerator ice maker not working and water leaking in the fresh foods section. Upon further inspection, the customer advised that when they replaced the filter, water sprayed throughout the RC section. When they replaced the replacement filter, the water leaking stopped, but the ice maker continued to fail. I tested the IM in diagnostics test #56 and it showed error code E2-motor lost position. Removed and replaced the ice maker and retested and it is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Hewitt, Texas 76643
Al
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived to install previously ordered parts.Disassembled and removed and replaced the harness.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, Texas 78734
Wesley
Job Details:
05/01/2020
OVEN WHIRLPOOL KOCE500ESS09
Arrived onnsite and found light fixture catches bent. Correct catches and now light fixture stays in place.
Near Austin, Texas 78749
Leonardo
Job Details:
05/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site to test unit for unit not having power. Test unit and found loose wire to control board. Secured connection test unit and unit test good job complete.
Near Burnet, Texas 78611
Keith D.
Job Details:
05/01/2020
FREEZER WHIRLPOOL WZF79R20DW00
Arrived on site and installed new control. Tested operation found unit working properly job complete.
Near Round Rock, Texas 78681
Paul
Job Details:
05/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS01
Arrived onsite for a refrigerator with intermittent ice production. I replaced the Triton UI as suggested on the previous trip by techline. I ran service test 16 and the icemaker thermistor registered at 2 degrees. Call complete.
Near Liberty Hill, Texas 78642
Lou
Job Details:
05/01/2020
REFRIGERATOR LG LFXS30796S/00
"Arrived on site to install previously diagnosed and ordered part. Due to the unit showing error codes for the RC section evaporator fan failure, I removed and replaced the fan motor and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, Texas 78704
Leonardo
Job Details:
05/01/2020
RANGE WHIRLPOOL KGRA806PWH00
Arrived on site to test unit for oven not working. Test unit and found bad igniter. Will order new ignitor ; ordrng 1 8191123 (BAKE BURNER OVEN WITH IGNITOR )
Near Pflugerville, Texas 78660
David S
Job Details:
05/01/2020
DISHWASHER KITCHENAID KDTE204ESS1
Arrive on site for dishwasher not washing dishes. I inspected the unit and work area. Found the pump and motor had failed. I gained access to the old pump and motor and removed the failed part. I installed the new part and ran unit through a test cycle unit operated as designed now water leaks detected.
Near Marble Falls, Texas 78654
Keith D.
Job Details:
05/01/2020
WASHER MAYTAG MHW5630HC0
arrived on site and tested operation found unit shaking excessively. Also found new dispenser had been broken due to the shaking of tub assembly. Called tech line and spoke to Kevin #7727718657. Unit will need new dispenser and ACU to repair. ; ordrng 1 W11316600 (drawer) and 1 W11322901 (cntrl-elec)
Near Austin, Texas 78732
Wesley
Job Details:
05/01/2020
DISHWASHER KITCHENAID KUDE70FXSS5
Arrived onsite and replaced sump and motor. Due to leak from diverter valve.All checks good.
Near Pflugerville, Texas 78660
David S
Job Details:
05/01/2020
REFRIGERATOR LG LNXS30866D/01
"Arrived on site for refrigerator not cooling. I spoke with customer about the fridge, and they stated about a week ago the compressor got really loud and was blowing out extremely hot air from behind the fridge and right after that the fridge stopped cooling. I inspected the evaporator and found no frost pattern. I inspected the evap fan and found it working properly. I have found the compressor to have failed I will need the Compressor TCA36491304, drier ADH73150208, Access valve TJ90SF8404. .; ordrng 1 ADH73150208 (DRIER) and 1 SEALEDSYSTEM (SEALED SYSTEM) and 1 TCA36491304 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Jarrell, Texas 76537
Tyler B.
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01
"Arrived to inspect unit it cooling, found compressor to running. Replaced start device and tested properly"
Near Austin, Texas 78702
Leonardo
Job Details:
05/01/2020
DISHWASHER THERMADOR DWHD640JFP/B3
Arrived on site to test unit for unit making loud noise. Found food stuck in filter. Advised customer food will pass job complete
Near Bastrop, Texas 78602
Scott
Job Details:
05/01/2020
REFRIGERATOR GE ZICS360NXALH
"Arrived on site ,replaced heater and evap motor . Did not need evap cover . no water leaks detected at time of service . Job complete."
Near Bastrop, Texas 78602
Scott
Job Details:
05/01/2020
RANGE THERMADOR PRG484GGUS
"Arrived on site for right front burner not getting any gas but is sparking .found gas valve switch had failed. Customer also wants to replace other switch as well. Ordering both switches . No gas leaks ordrng 2 00422748 (SWITCH )s"
Near Austin, Texas 78730
Wesley
Job Details:
05/01/2020
DISHWASHER BOSCH SHXM63W55N/01
Arrived onsite and observed running DW for over an hour and was unable to replicate new leak. Made adjustments as I saw fit and used sealer in potential trouble spots. Advised customer to call back in event of further leaking.
Near Georgetown, Texas 78626
Andy
Job Details:
05/01/2020
COOKTOP WHIRLPOOL WCG97US0HS00
Arrived on site to install previously diagnosed switch harness. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Canyon Lake, Texas 78133
Noah D
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL ED27DQXXN02
"Arrived on site to inspect fridge for loud noise during operation, upon inspection found the evap fan hitting the sides of the plastic chimney, replaced evap fan and retested. No noise found Job complete"
Near Austin, Texas 78744
Jacob
Job Details:
05/01/2020
WASHER WHIRLPOOL WFW3090GW0
Arrived onsite for unit dripping water from dispenser. Tested unit. Found that dispenser was dripping water. The dispenser wash plate needs to be replaced. Ordered part. Rescheduled with customer. ; ordrng 1 W10580651 (plate)
Near Georgetown, Texas 78633
Tyler B.
Job Details:
05/01/2020
REFRIGERATOR KITCHENAID KSCS25FVMS02
Arrived to install previously ordered ice maker. Removed and replaced and tested properly
Near Pflugerville, Texas 78660
David S
Job Details:
05/01/2020
WASHER WHIRLPOOL WTW8500BW0
"Arrived on site for washer making a noise. I tested the unit and heard the bearing grinding. I found the stator bolt stripped out and not coming off. I have to order the tub W10381078, stator WPW10419333, stator screws 8534042, rotor 280146 and lower harness W10585735, ordering CNOT authorization and 2 hours. Office to reschedule.; ordrng 1 280146 (ROTOR) and 6 8534042 (STATOR SCREWS )s and 1 CNOTE2HOUR (CNOTE 2 HOUR ) and 1 CNOTEAUTHORIZATION (CNOTE AUTHORIZATION ) and 1 W10381078 (TUB) and 1 W10585735 (LOWER HARNESS) and 1 WPW10419333 (STATOR)"
Near Dripping Springs, Texas 78620
Brandon
Job Details:
05/01/2020
WASHER MAYTAG MVWB765FW3
"Arrived on site for customer complaint of u it dripping water when not in use, found faulty housing/valve, I replace housing/valve, unit tested good."
Near Wimberley, Texas 78676
Leonardo
Job Details:
05/01/2020
RANGE WHIRLPOOL WFG535S0JS0
Arrived on site to test unit for door not closing. Found broken hinge replaced hinge test unit and unit test good job complete.
Near Cedar Park, Texas 78613
Paul
Job Details:
05/01/2020
REFRIGERATOR LG LRBC20512WW
"Arrived onsite for a refrigerator not cooling. I found the compressor acting like it’s locked up and tripping the overload. The compressor is drawing 10 amps the entire time until the overload trips. I did see where one of the terminals on the relay had gotten hot. I found the overload and capacitor good. Need to try the relay to see if the compressor will start but if it won’t the compressor and relay will need to be replaced. Ordering WPW10143759 DRIER-UV, and parts research for compressor, start relay, & service tap.; ordrng 1 PARTSRESEARCH (COMPRESSOR, START RELAY, & SERVICE TAP.) and 1 WPW10143759DRIER-UV (DRIER-UV)"
Near Round Rock, Texas 78681
Paul
Job Details:
05/01/2020
REFRIGERATOR LG LSFXC2496S/00
Arrived onsite for a refrigerator with a no cool condition to possibly replace sealed system parts. I found all or the fans working but the compressor was not running. I did a power reset and the compressor came on and started working. I found the unit full charged but the compressor is not pumping correctly. I evacuated the refrigerant. I replaced the compressor and installed a low side service tap. I installed a UV drier used from truck stock. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.76 oz’s of R134A. I tested the unit and had good pressures. Call complete.
Near Austin, Texas 78717
Paul
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00
Arrived onsite for a refrigerator not cooling in the RC and frost build up in the rear of the compartment. I found the evaporator frozen over. I found the evaporator cover tabs broken. The wire harness needs to be replaced and the thermistor attached with foil tape and tie wrapped. The cover needs to be replaced and screws added to the upper tabs. The drain tube needs to be checked for gaps and sealed if needed. ; ordrng 2 67006425 (SCREW; SM)s and 1 WPW10501260 (COVER-EVAP)
Near Austin, Texas 78746
Kevin
Job Details:
05/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
"Arrived on site and inspected refrigerator and found it is currently operating properly, spoke with techline and from homeowner description of problem they recommended replacing UI.
Near Austin, Texas 78704
Jacob
Job Details:
05/01/2020
DRYER WHIRLPOOL WED95HEXW0
Arrived onsite for unit making a noise. Tested unit. Found that unit is not leveled. Re leveled unit. It helped to quite the noise again. No issues at this time. Job complete.
Near Austin, Texas 78704
Leonardo
Job Details:
05/01/2020
OVEN KITCHENAID KOST100ESS03
Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete
Near Austin, Texas 78747
Jacob
Job Details:
05/01/2020
FREEZER KENMORE MZF34X20DW00
Arrived onsite for unit not freezing. Looked at unit. Found that compressor was no longer cooling unit. Submitted sealed system check list. Ordered parts. Office to reschedule.; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer)
Near Spicewood, Texas 78669
David Z
Job Details:
05/01/2020
WASHER GE WCVH4800K2WW
"Arrived on site to diagnose washer that was not unlocking or draining. Performed diagnostic and cycle checks. Found error codes for De1 for door latch and open door error as well. Called GE tech line to confirm all error related to door latch and they confirmed they do. Provided estimate for new latch, and possibly control since other diag menus weren’t responsive, possibly due to latch. Estimate Parts $119.93, Labor $229.99 + tax. Customer approved. Ordering lock, control and drain pump in case needed. .; ordrng 1 WH10X10008 (door lock) and 1 WH12X10443 (control board asm) and 1 WH23X10036 (washing machine drai)"
Near Georgetown, Texas 78633
Tyler B.
Job Details:
05/01/2020
WASHER LG WM2277HW
Arrived to inspect washer with no spin for le error. Removed panel and found harness to hall sensor loose. Was able to correct and tested unit multiple times and tested properly
Near Austin, Texas 78747
Jacob
Job Details:
05/01/2020
WASHER WHIRLPOOL WTW4850HW1
"Arrived onsite for unit not spinning out water from clothes. Put unit in diagnostics. Got error codes F8E1 and F0E5. Also found that the water valves from the wall were not open enough for the unit to pull water, Erased codes. Ran diagnostics 3 times. Got same error codes, unit when in spin shakes a little more than usual ordered parts. Rescheduled with customer. ; ordrng 1 W11035747 (gearcase) and 1 W11038689 (valve)"
Near Georgetown, Texas 78628
Lou
Job Details:
05/01/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site to inspect wall oven WiFi connection. Upon further inspection, I placed the diagnostics. The unit showed no error codes and I tested all components and it is operating as designed. I recommended that the customer get the Whirlpool app on their phone in order to connect to WiFi on the oven and to follow the eating up the WiFi. I provided the customer with the Whirlpool Connect Team number 866-333-4591. Job completed."
Near Temple, Texas 76502
Cliff
Job Details:
05/01/2020
REFRIGERATOR AMANA ART308FFDM06
Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in unit at lockring connection. Compressor and filter dryer will need to be replaced to complete repairs. Compressor doesn’t appear in stock and office will need to research parts and set return appointment for 2 hours.; ordrng 1 2HOURJOB (2 HOUR JOB.) and 1 TOOL (LOKRING KIT.) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)
Near Austin, Texas 78741
Jacob
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01
Arrived onsite to replace freezer door. Replaced door. Tested unit. Unit test good. No issues at this time job complete
Near Round Rock, Texas 78681
David S
Job Details:
05/01/2020
WASHER MAYTAG MVWB835DW3
Arrived on site for Asher making a loud noise. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found the gear case making the noise while spinning. Will have to replace the gear case to make repair.
Near New Braunfels, Texas 78130
Robert
Job Details:
05/01/2020
WASHER WHIRLPOOL WFW97HEDC0
Arrived on job to replace dispenser and trap. After replacement test operation. Washer working normally. No leaks detected at time of service.
Near Austin, Texas 78741
Jacob
Job Details:
05/01/2020
DRYER AMANA NED4655EW1
"Arrived onsite for unit not heating. Found that cutoff thermal and fuse thermal were both bad. Tested unit. Getting the same results. Upon further investigation found that heating element had broken and screw had fallen in grounding out the element. Ordered new element. Office to reschedule.; ordrng 1 279838 (element,heater)"
Near Hutto, Texas 78634
Andy
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site for refrigerator not cooling properly in FC and RC. Tested and inspected unit not defrosting due to failed harness ordering part as well as heater and fan in case needed. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor) and 1 WP2323198 (defrost heater)
Near Cedar Park, Texas 78613
Paul
Job Details:
05/01/2020
OVEN WHIRLPOOL WOS51EC7HS01
Arrived onsite for a oven with the menu changing on its own. I tested the oven and found it working as designed. All selections are responding properly. I found no stored error codes. I found the door gasket flattened out. I went over reshaping the door gasket with the customer to prevent leakage from heat and steam. I suspect steam getting in the control panel causing the issue. I went over trying to cover items in the oven that are likely to create a lot of steam with the customer. Call complete. Use Authorization # WPYAMPYWPL1.
Near Leander, Texas 78641
Lou
Job Details:
05/01/2020
DISHWASHER LG LDF7561ST
"Arrived on site to inspect dishwasher error codes. Upon further inspection, customer advised that was showing error code E1. I found the unit non-responsive as it was turned off at the breaker. Cycled the power and placed the unit in diagnostics and tested. Unit operated as designed with no error codes showing. I removed the junction box cover and found the wiring harness connections loose due to too large of wire nuts and electrical tape being used to hold the nuts on. I re-wired the unit using smaller wire nuts. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, Texas 78759
Wesley
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05
Sr#7727722874 arrived onsite and found freezer temp at 5fAnd found fridge temp at 37f. Called techline and reported findings to sterling. He said to confirm a good frost pattern and check the thermistors. All good.
Near Bastrop, Texas 78602
Scott
Job Details:
05/01/2020
RANGE WHIRLPOOL WFE515S0ES0
Arrived on site for cook top light staying on . Found left front switch failing . Replaced switch and tested unit . Element and indicator are responding correctly. Job complete
Near Austin, Texas 78759
Wesley
Job Details:
05/01/2020
DRYER WHIRLPOOL WHD5090GW
Arrived onsite and replaced control and console. All checks good. Unit is now operating as designed.
Near Pflugerville, Texas 78660
David S
Job Details:
05/01/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01
"Arrived on site for water shooting out the back of the fridge. I inspected the unit and work area, I found the icemaker fill tube sealed with ice. I used my steamer to clear out the ice and found in the back of the fridge where there is an air leak. I sealed the air leak using clear silicone from truck stock. While there the customer stated that the compressor makes a horrible vibrating sound when it turns on. I used some sound pads from truck stock, to pad areas that the compressor lines are coming into contact with the fridge chassis. Job complete. No water leaks detected."
Near San Marcos, Texas 78666
Robert
Job Details:
05/01/2020
WASHER WHIRLPOOL CAE2745FQ0
Arrived on job to replace tub and ring after replacement test operation. No leaks detected at time of service.