Service History 148

We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bee Cave, TX 78738
Brandon
Job Details: 04/29/2021
"Arrived on site for customer complaint of unit not completing cycles, found belt was torn, and motor windings broken, ordering belt, and motor, also bringing back additional parts just in case; ordrng 1 W10832724 (Motor) and 1 W11239857 (Belt) and 1 Cnote (Office to reschedule) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78748
Kevin
Job Details: 04/29/2021
"Arrived on site and inspected washer and found error code F8E1 for long fill, found water is turned off at source on hot and cold valves. After correcting it washer will now complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 04/29/2021
Arrived on site for CSI Range dented Unit 731--ITS THE TOP OF THE CONTROL PANEL AREA. Removed dented panel and installed new panel. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Temple, TX 76502
Tyler
Job Details: 04/29/2021
Arrived on site for washer needing previously diagnosed strike.upon arrival I was able to install door strike then powered up unit and found unit would operate as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Bastrop, TX 78602
Matthew
Job Details: 04/29/2021
"Arrived onsite for burner not working. Upon inspection found RF burner failed need to also bring switches, cooktop indicator light on. Ordering control just in case. Office to reschedule.; ordrng 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf) and 2 WP3149404 (switch-inf)s and 1 WP8523265 (light-ind) and 1 WPW10434452 (switch-inf)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS04
Near Leander, TX 78641
Justin
Job Details: 04/29/2021
"Arrived on site for a microwave interfering with the customers streaming connection on the television. Upon arrival the customer stated that whenever they start the MW while streaming from India then the tv will show connection lost. They then said when the MW stopped, the tv reconnected. He said the unit has not been having this issue for the past few days however.
We serviced a
UNKNOWN UNKNOWN
Model NAGJFDHJ/
Near Temple, TX 76502
Tyler
Job Details: 04/29/2021
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Austin, TX 78752
Matthew
Job Details: 04/28/2021
Arrived onsite for dryer tripping breaker as soon as it was plugged in. Ran checks on components and could not find short. Called tech line for assistance. Ran test at control and found that it appears to be some short in harness between control and valve. Unit shorting on L1side. Recommended replacing control. Replaced control and did not correct the issue. Short must be in the harness . Talked to SW and prescreened harness and other parts SR#7730628499. ; saved tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/28/2021
"Arrived on site to diagnose an ice machine that is not producing. Tested all parts and components and found no failures. Advised homeowner to monitor unit for 24-48 hrs, as unit was not running when I arrived for service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
Returning following morning to correct evap fan issue when fridge has been made accessible. ;
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Lou
Job Details: 04/28/2021
"Arrived on site to inspect cooktop burner not igniting properly. Upon further inspection, 8 tested all burners and found the back right burner not igniting. I found the ignitor arc is going sideways and not making good contact with the cap/head. I attempted to clean the surface of the cap and burner head and ignitor and it continued to fail. I am ordering the ignitor, burner head and cap assortment and office to schedule return service due to availability of parts. No gas leaks detected during service.; ordrng 1 W10892340 (Right rear ignitor) and 1 W11344538 (Cap assortment) and 1 W11344742 (Right rear burner head)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Kyle, TX 78640
Leonardo
Job Details: 04/28/2021
Arrived on site to test unit for no power. Test unit and unit getting 120v but no display. Ordering new control board and new filter board office to rescheduled. ; ordrng 1 W10892389 (Control board) and 1 W10422269 (Filter board)
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505ESS0
Near New Braunfels, TX 78132
Andrew
Job Details: 04/28/2021
Arrived on site to test unit for not being able to get bin out. Found pedal was broken. Was finally able to get bin out and found framing has multiple points of damage and broken welds.
We serviced a
JENN-AIR REFRIGERATOR
Model JJW2727DS01
Near McGregor, TX 76657
Jonathan
Job Details: 04/28/2021
Arrived onsite for a wall oven that has an F E1 (UI stuck key) error code. Inspected unit and work area. Confirmed customers complaint as the unit will not function at all and will immediately present the code. Replaced console and tested unit. Unit began working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXTB00
Near Little River-Academy, TX 76554
Tyler
Job Details: 04/28/2021
Arrived on site for refrigerator not making ice. Upon arrival I found ice maker was stopped mid harvest and not continuing to finish harvest cycle. Checked freezer temp and found it at exactly 2 degrees. Found 120 volts being sent to ice maker but old ice maker also had rusted hole in it. I then replaced the ice maker and reassembled and tested unit. Found unit harvesting as filling to exact water amount as designed. No leaks before during or after repair call complete
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Georgetown, TX 78633
Tommy
Job Details: 04/28/2021
Arrived onsite for oven being too hot. Upon arrival put unit through heat tests after cycling 3 times found unit was heating as designed. Spoke with customer on cycling of gas ovens and averaging of temps.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Georgetown, TX 78628
Jonathan
Job Details: 04/28/2021
"Arrived on site for microwave errors out when attempting to sensor cook. Verified failure and gained access to control. Measured resistance on humidity sensor and found opened at control. Removed unit and tested sensor and found failed sensor. Removed sensor and installed new. Tested operation. Reinstalled unit and tested operation on sensor cooking. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Jonathan
Job Details: 04/28/2021
"Arrived on site for refrigerator leaking water. Customer stated ice maker is off and still leaking water. Inspected unit and work area. Found water collecting in bottom of RC. Found evaporator drain pan bowed. Will need to thaw ice and add shims to correct. Removed ice buildup and added shims to drain pan. Found water now draining. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Meadowlakes, TX 78654
Cliff
Job Details: 04/28/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found ice cubes stuck in between bail arm and icemaker preventing bail arm from going all the way down. Removed cubes and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/28/2021
Arrived on site to diagnose an ice machine that leaked. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78633
Jonathan
Job Details: 04/28/2021
"Arrived on site for refrigerator RC bottom drawers not sliding out smooth and noise ice maker. On arrival ice maker made movement but did not release due to ice container full. Inspected drawers and found by design no guide wheels. Removed drawers and installed new. Found same results. Added Vaseline to rails and found smother opening and closing. Called Whirlpool tech support and spoke with Bruce. Found ice maker checking container per Whirlpool. ( Sr# 7730624927). All tested good, no water leaks detected."
We serviced a
GE OVEN
Model JGB700SEJ4SS
Near Killeen, TX 76543
Al
Job Details: 04/28/2021
Arrived on site and inspected GE gas range with a locked oven door.Confirmed the complaint and opened the unit and cycled it to clear the cleaning error.Tested the unit and unit tested as designed.JOB COMPLETE
We serviced a
GE RANGE
Model JB850SF1SS
Near Bastrop, TX 78602
Richard
Job Details: 04/28/2021
"Arrived onsite for the LF, LR, RF burners not working. During inspection that some of the connectors on the burners were broken. Repaired connectors and replaced all 3 burners and oven tested good. Complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Austin, TX 78749
Jacob
Job Details: 04/28/2021
Arrived onsite to replace dispenser to the unit. Replaced dispenser. Also put the 2 feet more down at the frontal of the unit to help with possibly a leveling issue. Tested unit. No leaks at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Austin, TX 78749
Andy
Job Details: 04/28/2021
Arrived on site for washer leaking after repairs. Tested and inspected unit and found tube not properly seated dripping small amount of water. Seated properly and tested unit and all operations are normal. No water leaks present at time of service. Instructed customer to keep close eye on unit to be safe.
We serviced a
LG WASHER
Model WM2101HW
Near Cedar Park, TX 78613
Lou
Job Details: 04/28/2021
"Arrived on site to inspect washer not drying. Upon further inspection, I placed the unit in diagnostics and tested. Unit filled with water, agitation and spin are functioning but the unit failed to drain. The drain pump would hum when engaged. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB7
Near Austin, TX 78759
David
Job Details: 04/28/2021
Arrived on site to diagnose dishwasher with door that is more springy then usual. Found the friction pads missing on both sides. Replaced friction pads and retested. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78748
Jacob
Job Details: 04/28/2021
Arrived onsite for unit filling with too much water. Tested unit. Put unit in diagnostics found no errors and ran automatic diagnostics 2 times and passed both times. Ran a load. Called tech line to get more info on the water usage. Said the controls will determine the amount of water usage. No leaks at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Andrew
Job Details: 04/28/2021
"Arrived on site to test unit for shut off while heating. Found unit shutting off. Replaced control, tested unit, unit works good. Per service W11525554, if customer experiences issues with unit turning on, software update needs to be installed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/28/2021
Arrived on site to test unit for leak. Found tubing was not properly inserted into valve. Properly secured tube and leak was no longer present. Found water line from wall valve to unit was hand tight causing leak. Attempted to stop leak by tightening but hose was still trickling. Instructed contractor to get with installation company as new hose is needed to fix issue. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Georgetown, TX 78628
Kayman
Job Details: 04/28/2021
Arrived onsite for washer screeching. Upon inspection I found the unit would screech badly right at the start of high speed spin. I tilted the unit and inspected the drive system. I found some play in the cam assembly. I removed the cam and found the gearcase shaft teeth had some horizontal etching or slits worn or cut out which were not supposed to be there. I replaced the gear case and cam. I tested the unit and it still screeched but this time and a different time than before. I called techline and as I waited on hold I tested the unit 5 more times and could not recreate the screech anymore. I spoke to ED SR#7730628590 and he advised if the customer experiences the screech again to return with the drive belt to replace. As of now the unit is working as designed and no leaks were detected during time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG520S0AB2
Near McGregor, TX 76657
Tyler
Job Details: 04/28/2021
Arrived on site for oven not holding temperature correctly after 30 minutes of run time. Upon arrival ran diagnostics but found no error codes stored I then owned out the thermistor and found it at 1.08 ohms which was within safe range for the unit. I also found the entire range was receiving the proper 120 V and there were no issues with the gas supply. Also found that the igniter was working as designed with no odd arcing or reignition issues. I ran the oven for 30 minutes according to what the customer would normally run her settings on. After running a 350? set temp in the oven for over 30 minutes I could not get the oven to shut down and restart it in stone nor find any indication that the oven was dropping temperature or losing temp. Inform customer at this point the oven is working as designed until we can find a concrete evidence of a hardware failure it is not recommended to continue with any repair inform customer that the range is ready for use in inform inform us if any new issues are to arise call complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE00
Near Gatesville, TX 76528
Tyler
Job Details: 04/28/2021
Arrived on site for refrigerator not operating correctly. Upon arrival I found both compartment temps at 37 freezer/ 60 fridge. Found over unit was receiving 120 vaults from outlet. Found the compressor however clicking on and off every few minutes. After further investigation I found a short between wire harness and start device. I was able to repair the damaged shorted wire and reassembled start device and found unit functioning as designed with no evidence of continuing failure to start. Informed customer it could take at least24 hrs to stabilize temps in both compartments. Call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76710
Jonathan
Job Details: 04/28/2021
"Arrived on site for a dryer that is still having a hard time starting. Inspected unit and work area. I called tech line and spoke to Butch SR# 7730625255. He had me run a couple electrical checks and advised that with the motor already being replaced in the voltage doing the exact same thing, the issue would have to be with either the power cord for the electrical supply due to the drastic increases and decreases in electrical. He advised that a motor might call for more energy if it was over ramping but it wouldn?t change that drastically. He advised to make no repairs and to advise the customer to have the electrician check the electrical under a load. Unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78681
Justin
Job Details: 04/28/2021
Arrived on site to install previously diagnosed parts. I installed the new UI and control. I then tested the unit in diagnostics mode and the unit ran through and drained as designed. I observed no leaks at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near China Spring, TX 76633
Jonathan
Job Details: 04/28/2021
"Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found compressor running and checked freezer evaporator. Found no evidence of a defrost issue. Ran test number four on the compressor and checked my amp draw at the compressor. Found the unit starting at 1.8 A and dropping down to 2.31 A. Customer advised that the unit stopped cooling the freezer section 1st and was initially sitting at 29?F. She advised that temperature is in her refrigerator and freezer sections began to climb at that point over the next few weeks until both sections would not cool
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76542
Al
Job Details: 04/28/2021
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near McGregor, TX 76657
Jonathan
Job Details: 04/28/2021
Arrived on site for a dryer that?s flashing an F3 E2 error code and won?t complete cycles. Inspected unit and work area. The customer advised that she?s also having an issue with the unit starting at times and will attempt to start the unit 10 times before unplugging it and plugging it back in to get it to work. Placed unit in service diagnostics and found an F2 E1 (UI stuck key) and F3 E2 ( moisture sensor open) error code. Checked resistance through the sensor and found it working as designed. I called tech line and spoke to Kathy SR# 7730628309. She advised that based on the Stuckey error code that the user interface would need to be replaced. She advised for me to tell the customer that her issue with the sensor is most likely due to loading. She advised to have the customer run light loads under a time dry cycle to avoid this issue. The customer advised that this error code will pop up during light or heavy loads and doesn?t only work on big cycles. Was advised to also replace the control. Ordering parts and office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service with the washer as well (293476).; ordrng 1 W11526003 (CONTROL) and 1 WED7120HW0 (UI FASCIA)
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS00
Near Rogers, TX 76569
Tyler
Job Details: 04/28/2021
Arrived on site for refrigerator needing a previously diagnosed self system repair. Upon arrival I was able to recover refrigerant and then uninstall old compressor and UV dryer I then install the new UV dryer as well as the compressor and an access valve and then put a vacuum for 15 minutes and watch the pressures after the vacuum was done for another 15 minutes but did not see any signs of leaking hi then charged up unit with 5 1/2 ounces of Freon as designed by manufacture according to model and serial tag upon completion of repairs the PSA levels were three on the low side and 155 on the high side. Call complete
We serviced a
KITCHENAID OVEN
Model KSIB900ESS2
Near McGregor, TX 76657
Jonathan
Job Details: 04/28/2021
Arrived on site for an event that is leaving forward and causing the upper rack to slide forward on the door is open. Inspected unit and work area. Found range not level. Adjusted feet in tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Belton, TX 76513
Tyler
Job Details: 04/28/2021
Arrived on site for dryer making a squealing noises. Upon arrival I was able to confirm noise and after disassembly I was able to narrow down that the cause of the noise was not necessarily the blower wheel itself but instead the bearing that is mounted inside the housing of the blower wheel which will require a new housing assembly to be installed in order to get the sound to go away. Office will need to reschedule once availability apart is known and upon return will need to install a new blower wheel and housing assembly; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 04/28/2021
Arrived on site to replace dispenser from previous diagnosis.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wimberley, TX 78676
Brandon
Job Details: 04/28/2021
"Arrived on site for customer complaint of unit making loud noise during spin cycle, found failed gearcase.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS03
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/28/2021
Arrived on site to diagnose an oven that is not turning on. Found control thermal fuse open and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect dishwasher for not heating and drying dishes, upon inspection found the unit had a plastic tub, tested heating element and found no problems. Instructed customer to use rinse aid and leave unit open to disperse steam. Complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near New Braunfels, TX 78132
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for not allowing water through dispenser, upon inspection found the unit had a very high water pressure causing issues. Replaced pex line and added regulator, no water was allowed through regulator even when not attached to unit. Reattached old line and tested with no issue. Customer must lower psi. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Austin, TX 78739
James
Job Details: 04/28/2021
Performed streem diagnosis. Found lights out on digits in display and the start button does not respond to input.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Austin, TX 78717
Justin
Job Details: 04/28/2021
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Killeen, TX 76549
Al
Job Details: 04/28/2021
"Arrived on site to install previously ordered part.Removed and replaced the UI, reassembled and unit tested as designed without any errors.JOB COMPLETE"
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU2
Near Marble Falls, TX 78654
Cliff
Job Details: 04/28/2021
Arrived on site to diagnose a dishwasher that is not filling with water.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Spring Branch, TX 78070
Andrew
Job Details: 04/28/2021
"Arrived on site to test unit for not spinning. Found actuator was stuck in the agitate position. Verified voltage. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Leander, TX 78641
David S
Job Details: 04/28/2021
Arrived on site to install previous diagnosed parts. We gained access to the microwave convection motor. We found the convection fan nut missing. We installed the new motor. We found the new parts did not have the nut needed to install the fan correctly. We called techline and spoke to Bruce. We found out the parts break down has the wrong part number for the microwave convection fan nut. He confirmed it is supposed to have an acorn nut at the end of it. The parts subs over to a broiler bracket. I am ordering a parts research for the microwave convection fan acorn nut. The office will reschedule when we have the part. ; ordrng 1 Partsresearch (Microwave convection fan acorn nut)
We serviced a
KITCHENAID DISHWASHER
Model KUDT03STSS2
Near Austin, TX 78746
Kevin
Job Details: 04/28/2021
"Arrived on site and inspected dishwasher and found several buttons /LEDs on the control panel will not light. Control panel would need to be replaced in order to correct issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Leander, TX 78641
David S
Job Details: 04/28/2021
"we arrived on site for icemaker leaking and frost build up in the freezer. We inspected the unit and found the evaporator covered in ice, and the ice bucket full of water. We tested the ice maker and found no leaks. We put the unit into diagnostics and found the evaporator fan and defrost heater working. I am ordering the evaporator thermistor, the hv control and the panel UI to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11449482 (Hv control) and 1 W11214887 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for leaking water, upon inspection found the unit had been leaking from the front left corner, checked for issues and found a hairline crack in softener case. Ordering dispenser piece. Office to reschedule ; ordrng 1 W11175629 (SOFTENER )"
We serviced a
KITCHENAID OVEN
Model KEBC208KSS03
Near Austin, TX 78735
Leonardo
Job Details: 04/28/2021
Arrived on site to replace bottom blower. Replaced blower test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/28/2021
Arrived on site for Vent Not Removing Odor or Vapor - Over-the-Range Microwave. Used paper to test air flow at vent. Paper was not pulling as it should. Removed grease filter and found a piece of construction paper or old tape that somehow got lodged inside grease filter housing. Removed paper and tested fan again. Paper lifts onto vent /grease filter as designed. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS3
Near Spring Branch, TX 78070
Andrew
Job Details: 04/28/2021
"Arrived on site to install sump and motor, lower and upper spray arms from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVB01
Near Lakeway, TX 78734
Luis
Job Details: 04/28/2021
"Arrived on site for water leaking. Diagnosed a damaged fitting line,replaced fitting line. Customer will need to install a new water source tube from house valve to unit."
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near San Marcos, TX 78666
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for leaking out of door, upon inspection found the unit had a calcium buildup and some hair, cleaned door and tested with no issues. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Austin, TX 78748
Scott
Job Details: 04/28/2021
Arrived on site replaced doors and badge . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Cedar Park, TX 78613
Justin
Job Details: 04/28/2021
"Arrived on site for a light out in a microwave. Upon arrival the customer stated they felt the MW light was not as bright as it used to be. Upon further inspection I found the the light on and bright as it should be. Upon further description the customer said the light seems bright enough with the door open, but doesnt seem bright enough with the door closed. I called techline and spoke to Scott and received SR# 7730628596. He agreed with me that the light was working as designed. I advised the customer of my findings. Call complete."
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Leander, TX 78641
David S
Job Details: 04/28/2021
"Arrived on site to diagnose blower power cable issues underneath the downdraft range, upon inspection inside of the junction box I found that the blower motor wires were de-pinned from the connector and unable to re-pin the connector, replaced the blower motor and tested unit, unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Austin, TX 78749
Kevin
Job Details: 04/28/2021
"Arrived on site and found freezer door will not close properly. Found divider is backwards and after correcting it door is working properly now, job complete"
We serviced a
JENN-AIR RANGE
Model JES9900BAB
Near Austin, TX 78759
David
Job Details: 04/28/2021
"Arrived on site to install front left element due to previous element being defective. Removed bad element and replaced with good. Tested unit and burning is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Austin, TX 78759
Luis
Job Details: 04/28/2021
"Arrived on site,replaced front right wheel assembly,removed compressor cover pierced system diagnosed a leak in the system pressure reading -20 replaced the evaporator assembly,installed a uv drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Replaced broken left side end cap.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Austin, TX 78717
Justin
Job Details: 04/28/2021
"Arrived on site for a dryer that would not spin nor heat. Upon further inspection I found that the unit would power on but when you start a cycle it did nothing. I found the correct voltage at the wall and terminal block. I found no drop in voltage when I pressed the start button. I gained access to the back of the unit and found the thermal cut off and fuse both open and needing to be replaced. I installed both parts and the unit was now running. I verified airflow and temp to the unit and found almost no fluctuations in heat and the temps very slowly climbing, indicating bad airflow. I found no issue with the blower wheel or anything caught in it. I removed the vent and tested the airflow again. The unit was now fluctuating properly and climbing temps significantly faster. I recommend the customer having the vent in the wall checked before running the unit and that this could of been what blew the fuse and cutoff.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Lakeway, TX 78734
Luis
Job Details: 04/28/2021
"Arrived on site for ice build up on evaporator. Per service pointer,replaced harness,secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner using clamps and zip ties,installed new cover secured with 4 screws,added shims to repair drain. Ran diagnostics found fan motor not running,replaced fan motor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Cedar Creek, TX 78612
Richard
Job Details: 04/28/2021
"Arrived onsite for the refrigerator not cooling. Replaced compressor, drier. Pulled a vacuum and added Freon. Pressures are good and holding. Refrigerator is cooling off. Complete"
We serviced a
WHIRLPOOL COOKTOP
Model GJC3034HB1
Near Wimberley, TX 78676
Brandon
Job Details: 04/28/2021
"Arrived on site for customer complaint of multiple failed elements, found both LF and RF burners failed along with RF switch, I replaced all parts, unit tested good."
We serviced a
KENMORE RANGE
Model 790.755032
Near Austin, TX 78759
David
Job Details: 04/28/2021
"Arrived on site to diagnose range that has dim led lights. Checked unit and found control board weak / failing. Replacement is unavailable. Provided estimate for a rebuild, $299.99 rebuild and $99.99 Labor + tax. Customer approved. Advised on wait time for rebuild. Removed old control.
We serviced a
WHIRLPOOL DRYER
Model WGD9500TW3
Near Austin, TX 78759
David
Job Details: 04/28/2021
"Arrived on site to diagnose dryer that is not drying and threw F1 error. Found failed control board. Replaced control board and tested. Found unit is now drying as designed.
We serviced a
GE WASHER
Model GTW680BSJ5WS
Near Leander, TX 78641
Tommy
Job Details: 04/28/2021
"Arrived onsite for washer making loud noise. Upon arrival found lower unit was cover in gear case oil. Unit would need a new transmission, motor and belt. Job Completed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Georgetown, TX 78633
Jonathan
Job Details: 04/28/2021
"Arrived on site for dishwasher ran for 15 minutes then shut off. Performed diagnostics mode and found fault code 3-1 open OWI, 6-6 cold water entering unit and 8-1 slow drain. Found when going to start test cycle unit will shut down and not run cycle. Removed OWI sensor and found major corrosion on sensor control. Will need to replace OWI and continue to test. Installed new OWI and found unit not going through test mode. Gained access to vent and disconnected and performed diagnostics mode. Found unit no w running through test mode with vent disconnected. Removed vent and installed new. Performed diagnostics mode and monitored operation and observed for possible water leaks. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Austin, TX 78733
Kevin
Job Details: 04/28/2021
"Arrived on site and inspected dryer and found it is not heating, used airflow meter and airflow is restricted, took one picture of meter. Disassembled dryer and found element has failed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Austin, TX 78759
David
Job Details: 04/28/2021
Arrived on site to diagnose microwave with vent light always staying on. Found failed control was constantly sending voltage and never turning off. Replaced control. Retested unit and found all working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS0
Near Austin, TX 78733
Kevin
Job Details: 04/28/2021
"Arrived on site and replaced remaining door hinge, after replacement oven door is operating normally.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Bastrop, TX 78602
Richard
Job Details: 04/28/2021
Arrived onsite for the washer not working properly. Ran diagnostics and cleared the control and calibrated the washer. Washer tested fine . All functions tested good. No leaks detected. Complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDB00
Near Austin, TX 78732
Luis
Job Details: 04/28/2021
"Arrived on site for no cool. Installed inverter compressor not powering on,removed valve found no refrigerant in the system,removed evaporator cover found oil leaking out from evaporator. Diagnosed refrigerant leak that causing compressor to fail. Installed a new compressor,evaporator,inverter and access valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS0
Near Austin, TX 78703
Jacob
Job Details: 04/28/2021
Arrived onsite for unit giving F8E0 for slow fan. Looked at the unit saw error code. Got permission to replace the cooling fan. Replaced cooling fan. Tested unit. Unit tested good. No leaks at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Austin, TX 78759
Luis
Job Details: 04/28/2021
"Arrived on site. Dispenser flap opening and closing,lights flashing diagnosed a defective main control,ordering correct main control for unit. ; ordrng 1 WPW10310240 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY00
Near Austin, TX 78703
Kevin
Job Details: 04/28/2021
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Austin, TX 78703
Kevin
Job Details: 04/28/2021
"Arrived on site and inspected washer and found sediment is begin to accumulate in hot water valve again. It is still technically flowing, recommend it to homeowner that cold water wash be used until water at source can be corrected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for not allowing selection due to popping breaker, upon inspection found the unit had been miswired and the white wire was arking to metal. Rewired and tested. Complete"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Lampasas, TX 76550
Al
Job Details: 04/28/2021
Arrived on site to install previously ordered parts.Removed and replaced the the GLASS DOOR & SCOPE. Reassembled and discovered the top right corner was bent (defective).; ordrng 1 W11459730 (Glass Door (Kitchenaid ) PLEASE INSPECT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Austin, TX 78701
Kevin
Job Details: 04/28/2021
"Arrived on site and inspected refrigerator and found it has been unplugged for at least two days. Reconnected it to power, replaced Icemaker and it cycled immediately and filled with water. As long as refrigerator will not reach temperature ice should be made. Informed apartment resident that he will take at least 12 to 24 hours for refrigerator to cool, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Bee Cave, TX 78738
Brandon
Job Details: 04/28/2021
"Arrived on site for customer complaint of unit leaking.Found leak coming from sump assembly, I replaced sump assembly, unit tested good."
We serviced a
MAYTAG WASHER
Model MHWE450WW00
Near Austin, TX 78748
Jacob
Job Details: 04/28/2021
"Arrived onsite for unit giving F20 error code. Put unit in diagnostics and found F20 error. Checked pressure hose and found nothing clogging the line. Ran unit through an automatic test cycle. Unit did pass. But customer also explained the door staying locked and drain motor staying on. Let customer know that could be an issue with the pressure switch. Replaced water valve. Tested unit. Unit tested good, no leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78717
Justin
Job Details: 04/28/2021
Arrived on site to install previously diagnosed parts. I installed the new sump and pump. I then put the unit into diagnostics and ran a test cycle. The cycle ran through as designed. I observed no leaks with the toe plate off and found no leaks at the time of service. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Austin, TX 78738
Luis
Job Details: 04/28/2021
"Arrived on site for no ice. Ran diagnostics for icemaker,thermistor passed,ran harvest test found with opening and closing door icemaker would stop its cycle diagnosed a broken wire in harness unit will need a new freezer door. ; ordrng 1 LW11038917 (Freezer door black ss), states that autho needed"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Lago Vista, TX 78645
Lou
Job Details: 04/28/2021
"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found all but the back center burner with incorrect flames. I checked all orifices and found only the back center was correct. Removed and replaced the orifices in the front & back left burners, front & back right burners and the front center burner and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Lou
Job Details: 04/28/2021
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Placing my multimeter on the black wire at the junction box, I tested amp draw to the element and got 7-9amps during wash cycle and drying cycle of diagnostics. I found a large amount of corrosion on the element and two spots with potential to burn out soon. I removed and replaced the element and retested. Unit is operating as designed. No water leaks observed during service, job completed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/28/2021
Arrived on site for COMPLAINTNOTE:MAKES A VERY BAD NOISE. Customer demonstrated the noise. Found roller wheel was damaged and not spinning evenly on the shaft. Removed wheel and installed new wheel. Dryer no longer squeaks and spins as designed. Customer confirmed the drum was spinning smoother and noise was gone. Job completed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78759
David
Job Details: 04/28/2021
"Arrived on site to diagnose washer that customer says is not cleaning well and not fully dissolving soap. Ran unit in diagnostic mode and heard weak agitation. Checked errors and found fault F7E6 for motor. Replaced motor and retested unit. Verified unit is agitating harder now. Recommended trying different soap, Kirkland brand is being used which has been known to be hard to dissolve. Advised a different brand and smaller loads should resolve and cleanliness issues. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Andice, TX 78628
Tommy
Job Details: 04/28/2021
Arrived onsite for microwave not operating correctly could not get unit to repeat and operation. Upon arrival found unit bottom turntable not making good connection with motor. Tightened and tested by hand. Unit is operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Meadowlakes, TX 78654
Cliff
Job Details: 04/28/2021
Arrived on site to diagnose a refrigerator that has doors not operating properly. Found mullion not mounted fully to left rc door. Reset mullion to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Austin, TX 78746
Kevin
Job Details: 04/28/2021
"Arrived on site and found door catch is broken. After replacement door is operating properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model GMC305PDB08
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/28/2021
"Arrived on site for mw stopped heating there was a low growl then a burning smell. Tested microwave and could hear the magnetron struggle. Removed mag, cap, and diode. Installed new mag, cap, and diode. Tested microwave with a cup of water for one minute. Microwave heating as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Leander, TX 78641
Lou
Job Details: 04/28/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F0E3. Cleared the code and continued with testing. When the unit got to spin and the basket was attempting to stop, the unit began to make a loud grinding noises. I tilted the unit back and inspected the cam and found the teeth on the cam and gearcase were badly damaged/worn. I advised the customer of my findings and removed and replaced the gearcase and cam and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Georgetown, TX 78626
Kayman
Job Details: 04/28/2021
Arrived onsite for washer with pre existing issues. I found the unit to be stacked and will need to order a 2nd tech for assistance. I spoke with CS and he advised I order the sensor and pump for when we return. Office to R/S. ; ordrng 1 W11316246 (Pressure switch) and 1 W11458345 (Pump)