We serviced a
KENMORE RANGE
Model 790.991123
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
Arrived onsite for a range with front right burner that is not turning off. Upon arrival a found that this is true. Upon testing I found that the control will need to be replaced to resolve the issue. I am ordering the control. ordrng 1 316272401 (Control)
We serviced a
FRIGIDAIRE RANGE
Model FFGF3011LBG
Near Kyle, TX 78640
Leonardo
Job Details: 05/23/2023
Arrived on site to test unit for unit not getting hot. Test unit and found and glow igniter. Replaced igniter
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, TX 78728
Matthew
Job Details: 05/23/2023
"Arrived onsite to replace faulty parts. Upon disassembly found basket shaft sheered of from the rest of the basket. Tried removing spanner and block, but seized to gearcase shaft. Unit will need complete rebuild.
We serviced a
LG REFRIGERATOR
Model LFX31925SB/07
Near Jarrell, TX 76537
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose refrigerator that was not cooling. On arrival the unit was powered on but silent. No fans running, no compressor. I power cycled the unit and retested. When I power cycled the unit things powered on, compressor came on, fans were running normally. Advised customer wait 24 hours to see if unit cools and stays cooling. If compressor stays running and unit doesn't cool then customer is advised on needing a Sealed system repair, or possibly a control if unit locks up again. No repair made since unit needs time to run and may be resolved now. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC0
Near Austin, TX 78726
Paul
Job Details: 05/23/2023
"Arrived onsite for a washer that is not spinning the clothes out when set to the normal cycle. I found spin turned off in the normal cycle and showed the customer. I explained to the customer that the washer will automatically default to what options were selected and run dining the previous cycle. I checked stored error codes and there was a slow fill, off balance, and suds error code. I went over detergent and loading. The customer stated they had just cleaned the hose screens and when I ran the auto test cycle the machine filled properly and worked as designed.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78729
Paul
Job Details: 05/23/2023
"Arrived onsite for a dryer not heating. I tested the incoming voltage and had 123VAC L1-G, 12VAC L2-G, & 110VAC L1-L2. I reset the circuit breaker and had 243VAC L1-L2. The breaker didnt lock in strong like it should when resetting it. I ran the dryer and lost L2 and could smell a faint electrical smell coming from the wall receptacle. I disassembled the dryer and inspected the L2 circuit at the control and all the heater components. All tested good and visually looked good. I went over all this with the customer and they are going to pull the receptacle and change it then test the dryer and if needed have the breaker replaced. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Round Rock, TX 78665
Vincent
Job Details: 05/23/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was error code F2E2 for lost communication of UI. Found that the user interface was good and no corrosion was found. I then found that the control was causing the problems. I then ran a diagnostic cycle and found everything operational good. No leaks where observed during service. /
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Austin, TX 78738
Luis
Job Details: 05/23/2023
"Arrived on site. Replaced left side door hinge,screw and cam tested door operation good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for front right burner not igniting, tested unit found no loose connections in spark module, moved connection over to the other burner and it is still not sparking, need front right igniter and spark module as precautionary, ordering parts, office to reschedule ; ordrng 1 W11590249 (Spark module) and 1 W11666003 (FR igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and found unit thickly frosted in the evap causing cooling loss. Advised customer on manual defrost and will return Thursday to follow up. Suspect wiring backed out of molex.
We serviced a
WHIRLPOOL FREEZER
Model WRB543CMJV00
Near Austin, TX 78758
Wesley
Job Details: 05/23/2023
"Arrived onsite and found unit with crack. Sr#7736476514 techline will have us patch the crack to repair, advised customer can follow up with customer care with any other questions or concerns. Customer does not want unit to be repaired before pursuing replacement with whirlpool customer care. ; O-emld tckt"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
Lou
Job Details: 05/23/2023
"Left side panel, belt, retrieve vent screw from blower housingArrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a clanking noise. I raised the top panel and tested again and found the left side panel badly dented inward. Also found the belt beginning to fray. I am ordering the left panel and belt and CNOTE-2HOUR JOB and office to schedule return service. Also, returning tech will need to retrieve the vent screw from the blower wheel housing at the back of the unit. Unit left unplugged for safety and no lint observed during service.; ordrng 1 8533643 (Cabinet) and 1 CNOTE (2 HOUR JOB)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Belton, TX 76513
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose dryer that is not starting cycles. Tested unit and found proper voltages and polarity. When I plugged in unit I could hear crackling coming from the timer. I replaced the timer and tested the unit. Unit does not start. Confirmed that the push to start button tests good, door switch good. All safety devices working as designed. Issue has to be in the timer / motor. Ordering time and motor to resolve. Office to schedule. ; ordrng 1 279827 (Motor) and 1 WPW10450286 (Wiring Harness) and 1 W10857612 (Timer)"
We serviced a
WHIRLPOOL DRYER
Model WGD6120HC1
Near Austin, TX 78737
Scott
Job Details: 05/23/2023
Arrived on site for odd smell . Ran diagnostics and found flame was not correct . Found house is on LP not natural gas . Will need to convert to LP. Ordering LP a kit . Customer also has venting issues to address on house side . No gas leaks at this time. ordrng 1 W10606694A (Lp kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Scott
Job Details: 05/23/2023
"Arrived on site for fridge not making ice . Ran diagnostics,got E5 code . IM wouldnt run harvest , timed out . Found ice maker stuck upside down in a flex . Ordering ice maker . Call to set return . No water leaks detected at this time. ; ordrng 1 W11115534"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78703
Scott
Job Details: 05/23/2023
Arrived on site for fridge not making ice . Got E5 errror code in diagnostics. Unit will fill but not harvest-ordering ice maker . No water leaks detected at this time. Call to set return; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near New Braunfels, TX 78130
Leonardo
Job Details: 05/23/2023
Arrived on site to test unit for display on board turning off when oven get to hot. Found board shorting out with the head from the vent under console. Will order new board reschedule for Tuesday the 30. When display goes off the cooktop still works so its still getting power but no display. ; ordrng 1 W11126814 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Round Rock, TX 78664
Vincent
Job Details: 05/23/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was oven not igniting properly. Tested and found a bad igniter replaced and same issue. Im re-ordering the make igniter and returning with the manifold to replace both. No leaks where observed during service. ; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bee Cave, TX 78738
Luis
Job Details: 05/23/2023
Arrived on site. Per customer water or ice will randomly dispense from dispenser ran diagnostics all test passed ordering a new ui and main control. ; ordrng 1 W10848301 (Ui) and 1 W10843055 (Main control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Vincent
Job Details: 05/23/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit would not work properly. Tested unit and it will need the UI AND CONSOLE replaced. Im ordering parts and reschedule. No leaks where observed during service. ; ordrng 1 W11460908 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near McQueeney, TX 78123
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for scrapping noise, tested unit found front panel clips broken causing drum to move excessively in cabinet, rear drum felt gasket failed causing drum to rub against metal bulkhead damaging it, will need to replace panel clips, repair kit and drum to fix issue, ordering parts, offer to reschedule ; ordrng 2 WP98234 (Clips)s and 2 W10854425 (Clip front panel)s and 1 W10899578 (Drum)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Spicewood, TX 78669
Kevin
Job Details: 05/23/2023
"Arrived on site and found old style tub Ring is still in place,per service pointer W11651001 It will need to be replaced with a new stock. Ordered replacement.; ordrng 1 W11094304 (New style tub Ring)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Manor, TX 78653
Joe Z
Job Details: 05/23/2023
Arrived on site for front left and front right burners clicking but taking too long to ignite. Upon arrival test unit and found electrode intermittently not giving a good spark. Need to replace burner heads for both right and left front burners. Replaced front left burner head and unit ignites correctly. Need to order burner head for front left. Office to reschedule ; ordrng 1 WPW10515455 (Burner head)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Salado, TX 76571
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose oven that would stop heating when running. Spoke with customer who clarified that when the door was opened the cycles would stop and she would have to reset the cycle to get it to restart. She also had difficulty getting button presses to work on the console, and there was a crack on it. Ordering a new console to resolve. All issues can be tied to steam hitting console/cracked panel causing all issues. Changing panel and updating software should resolve. Office to schedule when part arrives.; ordrng 1 W11600370 (Console)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS03
Near Austin, TX 78724
Matthew
Job Details: 05/23/2023
Arrived onsite for damaged panel. Upon arrival inspected unit and found damage control panel. Took pic. Ordering panel. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78724
Matthew
Job Details: 05/23/2023
"Arrived onsite for new unit, scratched. Upon arrival inspected unit. Found scratch on right side of outer cabinet . Customer requesting touch up paint. Ordering parts research for grey touch up paint. Office to reschedule. ; ordrng 1 Partsresearch (Grey touch up paint)"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Austin, TX 78724
Matthew
Job Details: 05/23/2023
"Arrived onsite for unit making scraping noise. Upon arrival inspected unit. After running unit for a few minutes noise was apparent and increased as unit continued to run. Disassembled and ran test. Found that unit element would not cycle. With element assembly disassembled the scraping noise went away. It seems like the unit is overheating and causing the panel to warp and rub. Attempted to replace element assembly however assembly was damaged in box, Element defective. Reordering element assembly, heating duct and rear bulkhead. Need 2 hrs. ; ordrng 1 W11519683 (Heating element) and 1 W11519685 (Heater duct) and 1 W11516794 (Rear bulkhead)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Round Rock, TX 78681
Paul
Job Details: 05/23/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. When I arrived I found the customer had emptied out the unit but both compartments were cold and at temp. The customer stated this is whats been happening and sometimes when it stops cooling he can hear the overload tripping on the compressor. I turned the temp down and when the compressor tried to start it stayed at 6.5 amps and tripped the overload. I pierced the drier to remove the refrigerant and had no pressure. I cut the steel line and the capillary tube at the drier and still nothing came out. I cut the high side line at the compressor and nothing came out. I cut the low side line at the compressor and refrigerant and oil would come out and stop. I would hear oil gurgling in the suction line and more would come out. I gained access to the evaporator and it had a full frost pattern and the lines were not kinked. I explained to the customer that the evaporator has to be full of oil for this to be happening and we will need to replace the evaporator also. I will blow thru the yoder loop and condenser with nitrogen when I return but am ordering the condenser just in case it is needed. Ordering W11550396 evaporator and W11644420 condenser. Office to RS.; ordrng 1 W11550396 (Evaporator) and 1 W11644420 (Condenser)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Salado, TX 76571
David Z
Job Details: 05/23/2023
"Arrived on site to diagnose microwave oven combo that has a failing gasket. Examined unit and found that what looks like rubber or a seal is sticking out of the front panel glass. Ordering a new outer door to resolve, looks like it wasn't sealed right at the factory. Office to schedule when PSP item arrives ; ordrng 1 W11600215 (Outer Door)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Fort Cavazos, TX 76544
Tyler
Job Details: 05/23/2023
"Arrived on site for dryer. To heating upon arrival confirmed issue. Found cause of failure was broken terminal block as well as damaged wiring, was able to temporarily redo wiring and found unit heating as designed but found terminal to damaged behind screws to hold wires properly and rescheduled customer for 05/20/23 to complete repairsW11164044 harness/terminal).; ordrng 1 W11164044 (Harness) and 1 Cnote (Harness has all the pieces of terminal needed for repairs.)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Troy, TX 76579
Tyler
Job Details: 05/23/2023
Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found bin empty. Checked equalized pressures and found them at 60 high/low. Ran unit and found psi lvls at 160/-15. Replaced drier and recharged system. Found psi lvls equalized at 60 again then found run time pressures at 125/-5 but evap plate wasnt frosting over. Found no leaks in system and low side pressure would equalize back to 60 psi when powered off within 4 seconds indicating weak compressor windings. Will need office to reschedule once availability of parts is known.; ordrng 1 W10536005 (Compressor) and 1 2313624 (Condenser coil) and 1 W10218037 (Evap) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Burnet, TX 78611
Maurice R
Job Details: 05/23/2023
Arrived on site for knob issues. On inspection the timer will not advance once set on time. Everything is working ordering a timer W11566735. Office to reschedule once part arrives.; ordrng 1 W11566735 (Timer)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78731
Wesley
Job Details: 05/23/2023
Arrived onsite and found unit operating with failed pump. Unit was installed unconventionally without brackets and could not be safely removed in a timely manner. Advised customer that the unit had been installed without brackets and would need to be made accessible to allow for repair. Customer requested that the sump assembly be left onsite to increase the likelyhood of a sameday repair once the unit is uninstalled. ; ordrng 2 WP8269145 (Mounting bracket)s
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Buda, TX 78610
Kevin
Job Details: 05/23/2023
"Arrived on site for dryer noisy while running. Found rattling is coming from broken fan blade. Will need a new one, housing, and motor to complete repair it. At this time dryer is still heating properly and found a vent flow to the exterior of the apartment building is showing restricted. Recommended that apartment maintenance correct this before return visit.; ordrng 1 W11327190 (Blower wheel) and 1 WPW10211911 (Blower housing) and 1 W11234001 (Motor)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Gerry C
Job Details: 05/23/2023
"MVW7230HW0 Arrived to inspect shaking. I found the legs were not set correctly and the unit would rock, corner to corner. I corrected the legs and centered the basket within the chassis and re-calibrated. The unit operated in manual and automatic test modes as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 05/23/2023
"Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGD4500MW1
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and tested unit for leaking. No leaks detected. Corrected felt pad alignment to improve rotation of drum. Unit is now operating as designed with no leaks. All checks good. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and replaced left side support and feet. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HB10
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite for broken microwave panel and repaired unit with new console. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and found lid unlock failure due to bent lid. Corrected lid to con vex position and function is now restored. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 05/23/2023
Arrived onsite and found dishwasher water had not been turned on to unit. Repaired by turning on water to unit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78758
Wesley
Job Details: 05/23/2023
Arrived onsite and replaced the freezer door to restore ice maker production. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78130
Andrew
Job Details: 05/23/2023
Arrived on site and replaced previously diagnosed ice door/separator. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Georgetown, TX 78628
Kimo
Job Details: 05/23/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found the unit sealing up properly now W16VNS0APL1
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
"Arrived onsite for a DW that is flashing all lights on the console. Upon arrival I ran the unit and found that this did not happen. Due to the seemingly intermittent nature of the issue, I replace the control and tested the unit several time and found unit operating as designed"
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS2
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
"Arrived onsite of a vent hood with light that flicker on the low setting upper inspection I found this to be true. I contacted Rich as techline and toll him of my findings and found out that there was nothing I could do to fix the issue it was explained to me that it has something to do with how our power is delivered here in the u.s, the way the bullies pick up the high side of the sign wave more what the low side causing a perceptible flicker i relied this to the customer and advised them to contact whirlpool if they have any questions sr#7736475354."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78747
Leonardo
Job Details: 05/23/2023
Arrived on site to relaxed heating element. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 05/23/2023
Arrived on site to test unit for Loud noise when its windy outside. Test unit and can hear the damper opening and closing. Customer advised it only happens when its windy. Advised customer to get with the vent people to check damper on the outside and where the wind is coming in from. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78628
Lou
Job Details: 05/23/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel being cracked/broken, control clip being broken, upper rack wheel broken, and inner door panel missing screws, I removed and replaced the control panel, control clip, upper rack wheels and installed screws and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Customer advised they performed a wash cycle earlier and the unit did not leak.."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Georgetown, TX 78626
Lou
Job Details: 05/23/2023
"Arrived on site to inspect dryer not operating. Upon further inspection, the customer demonstrated that they can turn the power on, but the dryer does nothing. I disassembled the unit and tested the fuse, cutoff, thermostat and element and found the fuse and element both have failed. I removed and replaced the fuse and element and cleaned the u;it (before & after photos) and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78626
Gerry C
Job Details: 05/23/2023
"WRF555SDFZ12 Arrived to inspect items freezing in RC. The issue was isolated to the area near the air vent and I advised the customer to keep items away from the area, unless they have a higher sodium or sugar content. I explained that the vent is where all of the cold air for the RC comes from and the customer will attempt the different loading strategy. I also described changing temperature. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Georgetown, TX 78628
Gerry C
Job Details: 05/23/2023
"WDT750SAKZ1 Arrived to inspect no heat. F10E2 was the only stored error code and likely generated during initial installation, and I cleared. Within service test mode, all functions of the unit were present and I verified the heater drawing the expected current. Discussion with the customer revealed they pre-rinse quite well. I advised that this is fine and preferable to many customers, as it prevents eventual buildup and odor, but they must adjust the amount of detergent they use, due to less oils and debris for the detergent to emulsify with. I also discussed the benefits of purging the cold water from the hot water supply at the adjacent sink. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Georgetown, TX 78633
Gerry C
Job Details: 05/23/2023
KRFC704FPS05 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and installed the UI. The unit operated as designed and I set it to standard defrost. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
Gerry C
Job Details: 05/23/2023
"WDF520PADM9 Arrived to instal previously diagnosed and ordered part. I removed the failed drain tube and installed the replacement. I ran the unit through several tests after making a thorough inspection of the sump and other areas, exposed to water and found no leaks after the repair was completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Gerry C
Job Details: 05/23/2023
KOCE500ESS20 Arrived to inspect door damage. I verified the microwave door had a damaged area at the top right. I removed and replaced the door and tested. Operational test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78749
Scott
Job Details: 05/23/2023
Arrived on site for no power dishwasher . Found one of the wires had come loose from power cord . Rewired power cord . Unit controls lit up . Ran quick diagnostic wash test . All checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78748
Scott
Job Details: 05/23/2023
Arrived on site for washer making noise . Found leveling feet on pedestal were not level. Adjusted feet . Ran 12 test on diagnostics. Unit is performing as designed . No water leaks detected at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Austin, TX 78737
Scott
Job Details: 05/23/2023
"Arrived on site ,replaced UI . Tested unit . All operations are normal. Job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWC906KSS0
Near Leander, TX 78641
Kimo
Job Details: 05/23/2023
"Arrived onsite for a vent hood with flickering lights, upon testing the unit several times and found that the light are operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78749
Luis
Job Details: 05/23/2023
"Arrived on site for popping sound. Ran diagnostics couldnt recreate issues in diagnostic test,ran normal operating cycle"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Bertram, TX 78605
Maurice R
Job Details: 05/23/2023
"Arrived onsite for dryer making a noise. Ran the unit and could a pumping noise. Gain access to the drum and found the blower wheel was free spinning and hitting the blower housing. I had break off the blower wheel, I installed a new motor and blower wheel. Tested unit and the dryer is operating as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Burnet, TX 78611
Maurice R
Job Details: 05/23/2023
"Arrived onsite for washer making a noise. I ran the unit in diagnostics mode and when it went into agitation cycle there was a loud grinding noise. I flipped the unit and found oil on the sides of the unit. Installed a new gear case, cam and actuator. Retested the unit and it is operating as designed now and no water leaks detected during inspection."
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near New Braunfels, TX 78132
Leonardo
Job Details: 05/23/2023
Arrived on site to replace control board and console. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Round Rock, TX 78664
Vincent
Job Details: 05/23/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making taping noises on a spin cycle. I ran unit in diagnostics and found no error codes stored. I then ran a high spin and found that the drain hose was taping agains the wall. I adjusted the hose and re-tested and its now running ad designed. No leaks where observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Vincent
Job Details: 05/23/2023
Arrived on site to install parts previously diagnosed. Installed both doors and name plate. Cleaned with stainless steel cleaned and unit is now good. No leaks where observed during service.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hutto, TX 78634
Vincent
Job Details: 05/23/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer would not detect the door closed sometimes. Inspected the strike and found it it was lose. I tighten the screws and retested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Dripping Springs, TX 78620
Luis
Job Details: 05/23/2023
"Arrived on site for water leaking. Found water leaking from hinge assembly,removed cover found leak at fill tube connection,disconnected connector found o ring warped in female end of water line entering cabinet,removed oring reinstalled oring correctly into female connector,reconnected fill tube ran icemaker fill test passed no leaks."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for burn smell and rumbling, tested unit found shorted diode, replaced and tested, u it is now running as designed, called safety to document, recommended to safety if issue happens again, then capacitor, diode and magnetron will need to be replaced, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Marion, TX 78124
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for no ice production and water not dispensing, tested unit found full bin of ice and water is dispensing, customer stated that is is intermittent and it will stop dispensing water for days, removed front and found a loose connection for the paddle and UI not sitting properly in housing secured connection and installed it properly, removed back panel and found control box dangling inside the drain pan, moisture potentially getting on control but did not detect any at this time, secured control box and advised customer to monitor if issues persists then UI and control will be needed, at this time job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Spicewood, TX 78669
Kevin
Job Details: 05/23/2023
"Arrived on site and found incoming power is correct. When dryer is started motor will home but not move. With door switch pressed if drum is spun by hand motor will kick on and run. Disassembled dryer to replace motor and found blower fan is seized. Ultimately had to drill And melt off old blower fan plastic to remove motor. Replaced blower fan and motor and dryer is now running properly, job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Buda, TX 78610
Kevin
Job Details: 05/23/2023
"Arrived on site and replaced all parts diagnosed on previous visit. Confirmed dryer is running normally and airflow is good on airflow meter, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Nolanville, TX 76559
Tyler
Job Details: 05/23/2023
"Arrived on site for refrigerator not cooling properly in rc and creating moisture all over rc shelves. Upon arrival confirmed issue. Upon disassembly of 7nit I found dampener motor frozen over and not running in diagnostics. Also found fc evap fan motor not properly mounted in evap area reducing airflow to rc. Remounted fan and replaced dampener motor, and found unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 05/23/2023
Arrived on site for microwave rattling intermittently. Upon arrival tested unit and creplicated noise twice very briefly. Couldnt replicate noise further and couldnt verify any parts or failures in unit. Called techline and reported findings to Derek sr#7736478755. Was instructed to have customer try to record sound to send to whirlpool if it reoccurs to see what can be done further. Sound was no longer present after diagnosis. Call complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Killeen, TX 76542
Tyler
Job Details: 05/23/2023
Arrived on site for washer leaking. Upon arrival confirmed issue. Found leak coming from loose cold side connection on valve. Found fill hoses both reversed. After correcting hoses and reinstalling unit I found leak gone and u it working as designed. Took photos in sd of floor damage from leak before diagnostics.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Austin, TX 78721
Matthew
Job Details: 05/23/2023
Arrived onsite for unit not turning on. Upon arrival inspected unit. Inspected and found unit wired incorrectly at block . Took pics. Found console shorted. Corrected wiring and replaced console. Tested and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78744
Matthew
Job Details: 05/23/2023
Arrived onsite for unit not draining. Upon arrival inspected unit. Found standing water in tub. Inspected and found Knockout still intact. Removed knockout and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76502
David Z
Job Details: 05/23/2023
Arrived on site to diagnose dryer that is not spinning and drying clothes. Tested unit and could hear it buzz but does not engage. Disassembled unit and found the belt had split and wrapped around the motor shaft. Removed belt and replaced with new. Tested unit and confirmed all working as designed. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near New Braunfels, TX 78130
Andrew
Job Details: 05/23/2023
Arrived on site to test unit for leaking. Found compression fitting on inlet valve was not seating properly. Installed new compression fitting that the customer provided. Unit now working as designed. No leaks detected. Job complete.
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/23/2023
"Arrived on site to test unit for error f6e0(ui lost communication). Verified console receiving proper voltage. Replaced console, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 05/23/2023
"Arrived on site to replace previously diagnosed compressor, access valve and dye drier, replaced compressor, vacuumed system down for 20 minutes and vacuum held good for 10 minutes, charged system 64g of R600, unit developed a good frost pattern, advised customer to monitor for the next 24 hours before loading, unit is running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near New Braunfels, TX 78130
Andrey
Job Details: 05/23/2023
"Arrived on site to test unit for vibrations noise, tested unit found no coming from multiple locations, inside FC and behind unit, disassembled FC and back panel, applied sound pads in all effected areas, used perma gum to seal in gap on back of FC do to excessive moisture developing, advised customer to monitor for noise and if it returns call us, unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 05/23/2023
"Arrived on site for no ice. Found icemaker bail arm stuck in the off position,adjusted housing tested ice harvest test passed icemaker filled with water and working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Uhland, TX 78640
Leonardo
Job Details: 05/23/2023
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor assembly test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Uhland, TX 78640
Leonardo
Job Details: 05/23/2023
Arrived on site to test unit for door hitting tub and hard to close. Test unit and found unit not leveled. Leveled unit test unit and door closing correctly job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near McDade, TX 78650
Joe Z
Job Details: 05/23/2023
Arrived on site for unit not drying correctly. Upon arrival ran vent test and is good. found out customer was using eco boost to dry. Instructed customer that using eco boost uses less heat and tumbles for a longer period. Test unit with clothes not using eco boost. Unit is operating as designed . Job complete
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Elgin, TX 78621
Joe Z
Job Details: 05/23/2023
Arrived on site for control not operating correctly. Upon arrival ran diagnostics and there are no saved error codes. Test unit and found ui is intermittently not responding. Need to replace ui. Replaced ui and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Round Rock, TX 78681
Paul
Job Details: 05/23/2023
Arrived onsite for a refrigerator building up ice at the top of the FC by the door gasket. I found an air gap at the top of the FC door gasket on the right side about 6 inches long causing the issue. I removed the ice from the FC and used my heat gun and reshaped the gasket and it is sealing properly now. I explained to the customer to leave the door closed so the gasket will cool down and stay in shape and continue to seal properly. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78681
Paul
Job Details: 05/23/2023
Arrived onsite for a refrigerator making noise. The customer stated the unit will make a loud buzzing noise at times. I was able to duplicate the noise when applying pressure to the high side condenser line and the customer confirmed it was the noise they are hearing. I put a bend in the line keeping it away from the compressor pan and the noise went away. I leveled the refrigerator and the unit still sounded normal. The customer will monitor and call back if the noise returns. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78724
Joe Z
Job Details: 05/23/2023
Arrived on site for unit tripping breaker upon arrival unit builder mentioned that unit is unplugged from wall. Used my slide to pull unit from wall. Test polarity and is good. Found neutral and ground connected together at terminal block. Corrected connection by removing jumper from neutral to ground at block and test unit. By preheating oven to 350. Test all cook top burners and are operating correctly. Unit is operating as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78626
Vincent
Job Details: 05/23/2023
"Arrived on site for icemachine, inspected unit and work area. Customers complaint was unit was making to much ice and then it stoped making ice. Tested the ice bin sensor and found it open. I replaced the sensor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78626
Vincent
Job Details: 05/23/2023
"Arrived on site for microwave combo, inspected unit and work area. Customers complaint was microwave door had a scratch. Confirmed the issue and I replaced the glass door. Unit is now installed with no scratches. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HWH00
Near Temple, TX 76502
Tyler
Job Details: 05/23/2023
Arrived on site for ice machine not allowing ui to stay on when unit was turned on. Upon arrival confirmed issue and found ui lights off while unit was still making ice. Replaced ui and found functionality restored and unit working as designed. Call complete
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Georgetown, TX 78628
David Z
Job Details: 05/23/2023
Arrived on site to replace console that was damaged in box. Replaced console and verified proper fit and function. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78703
Wesley
Job Details: 05/23/2023
Arrived onsite for hi fridge temp and determined cause of hi temps to be frozen fresh food evap. Determined cause of fresh food evap to be clogged p trap. Cleared trap and verified normal thermistor readings and proper 3 way valve operation. No charge. Advised customer on findings and on manual defrost to restore.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM09
Near Austin, TX 78730
Paul
Job Details: 05/23/2023
Arrived onsite for a refrigerator not making ice. I forced a harvest and found no water entering the mold. I found correct voltage to the fill valve and the valve was humming but wasnt opening. I replaced the valve and retested in a forced harvest. The mold filled with water and it worked as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78726
Paul
Job Details: 05/23/2023
Arrived onsite for a refrigerator not cooling correctly. I found the RC temp at 62 degrees and the FC temp at -4 degrees. I found the RC set at 37 and the FC set at -6. I changed the FC temp to 0 degrees. I found the RC thermistor reading at 39 degrees and way out of range. I found no ice on the thermistor. I found the RC evaporator thermistor incased in frost and reading 44 degrees. The evaporator was mostly clear but the drip pan was frozen in ice because the drain was restricted. I cleared the ice and the drain. I replaced the evaporator cover and tested the unit. The unit is cooling down and working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model kode500ess20
Near Burnet, TX 78611
Maurice R
Job Details: 05/23/2023
Arrived onsite for oven heating up the house. On interior the customer was saying that the heat was completely out the bottom of the ovens that she could feel 4 to 5 feet away. She had both ovens on to 400? I inform the customer that the unit has 2 fans that will come on full speed when using both units. This is how the unit is designed to operate. The unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Burnet, TX 78611
Maurice R
Job Details: 05/23/2023
". Arrived onsite for washer leaking and making a loud noises during spin cycle. On inspection found the unit had oil on all the sides of the washer. Installed a new gear case, clutch and slider. Calibrated the unit and reran diagnostic mode on unit. There water marks on the front of the unit, while in diagnostics mode the water being dispense into the washer was close to going out the front. Found calcium buildup where the water is dispensed into the tub making a ramp for the water. Replaced dispenser, these units have know issue to leak out the dispenser. No water leak detected during service."
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Volente, TX 78641
Kimo
Job Details: 05/23/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed the new console and tested the unit and found the unit operating was designed. Customer connected the unit to Wi-Fi.
We serviced a
WHIRLPOOL DRYER
Model wed5620hw2
Near Austin, TX 78723
Matthew
Job Details: 05/23/2023
"Arrived onsite for unit cutting off prematurely. Upon arrival tested unit. Found in sensory dry the unit would cut off in about 3 min. Ran timed dry and unit did not fail. Issue is with sensor circuit. Had harness on hand. Replaced harness. Customer will monitor. If symptoms persist recommend replacing electrodes, control and thermistor. Job complete"