We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Kimo
Job Details: 08/04/2023
"Arrive onsite for a refrigerator that is leaking from the freezer. Upon inspection I found that the water was coming from the ice maker fill tube. Upon further inspection I found that the tube was not placed properly into the ice maker,I adjusted the tube and tested the unit and found that the leak was gone and the I removed the ice that was in the freezer as a result of the leaking."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78728
Kimo
Job Details: 08/04/2023
"Arrive onsite to install previously diagnosed parts. Upon arrival I installed the new filter board, and interlocks, and tested the unit and found unit operating as designed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/04/2023
"Arrived on site and. Found cooked up hot and cooked up on is constantly displayed on control board, replaced all remaining infinite switches. After replacing All remaining infinite switches cooktop on and cooktop hot lights are now not being displayed. Confirmed all elements are still working properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV1
Near Little River-Academy, TX 76554
Jonathan M
Job Details: 08/04/2023
"Ive done site for a dishwasher that is leaking. Inspected unit and work area. The customer advise that they had an F8 E4 (float switch open) error code pop up when they went to wash dishes one time. They looked online and found troubleshooting tips online and found water in the float switch housing. She advised that she had completely unplug the unit and removed the waterline connection under in the sink. I checked underneath the dishwasher for any water residue and could not find any. I re-seated all connections and plugged the unit in. I ran the unit through diagnostics and could not get the unit to leak any water. During the operation I opened up the door and found excessive sudsing happening inside of the dishwasher. Did explain to the customer that it is possible that the issue came from her over sudsing inside of the dishwasher, causing it to leak. Found all connections, secure, and no water leaking through another cycle. I advise the customer to switch to a liquid based soap. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Austin, TX 78744
Matthew
Job Details: 08/04/2023
Arrived onsite for unit not cleaning dishes. Upon arrival inspected unit. Ran diagnostics and found error for failed wash motor. Tested and confirmed failed motor. Replace sump and motor assembly . Tested and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, TX 76706
Jonathan M
Job Details: 08/04/2023
"Ive been on site for a dryer that has a burning smell. Inspected unit and work area. The customer advised that the unit did not smell from behind the unit or as soon as you open the door to the dryer, but seem to smell afterward like five minutes later. He just wanted to have the unit checked out as the unit is still working, but he didnt want there to be any kind of fire hazard. I disassembled the unit and checked all wiring and individual components. Could not find any evidence of any burnt wires or failed components. Tested the unit and the unit is working as designed. I did advise the customer what they were potentially smelling is the length of the backside of the heater element housing. I called Whirlpool safety team and spoke to Bianca SR# 7737000950. She advised to make no repair and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Uhland, TX 78640
Kevin
Job Details: 08/04/2023
"Arrived on site and inspected range and found oven igniter has failed. After replacing igniter it is working properly, took one picture."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78735
Luis
Job Details: 08/04/2023
"Arrived on site. Removed power cord harness installed new harness,disconnected fill line to valve tested water dispenser no leaks from valve to fill tube on,y dispenser u it working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Hutto, TX 78634
Wesley
Job Details: 08/04/2023
Arrived onsite and found the valve failed and the motor out. Tested and verified issues. Replaced the sump and motor. Replaced valve. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Austin, TX 78737
Kevin
Job Details: 08/04/2023
"Arrived on site and found customer is experiencing door not registering as closed. Showed customer how door needs to be shut properly each time in order for both switches to register so the microwave will run. Documented with tech line this is normal for this model, could not get us our number call dropped before getting it, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Luling, TX 78648
Andrew
Job Details: 08/04/2023
"Arrived on site and verified brown wire on molex was broken out of connection. Replaced heater, motor, blade, UI and control. Unit now working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
Gerry C
Job Details: 08/04/2023
WOS51EC0HS02 GP arrived on site to install previously diagnosed and ordered part. Arrived on site and spoke to the homeowner to verify if the customer wanted to continue with repair. Customer agreed and I replaced the console on the unit. Tested the oven and it is now working as designed. CC on file to be charged.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Leander, TX 78641
Kimo
Job Details: 08/04/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed the new inner door and tested the unit and found the unit operating as designed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2023
Arrived onsite and found unit with noise coming once per rotation from drum track play on the roller. No functional issue. Noise under manufacturing decibel limit. Reached out to claims management and was advised the replacement of the drum will not fall under the functional repair provision of the manufacturers warranty. Unit is in good working order at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Belton, TX 76513
Jonathan M
Job Details: 08/04/2023
Arrived on site for a refrigerator that has a light out in the freezer section. Inspected unit and work area. Did confirm the customers complaint and replaced the freezer LED module. Tested the unit and the unit began to work and illuminate as designed. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Lampasas, TX 76550
Tyler
Job Details: 08/04/2023
Arrived on site for dishwasher not drying properly. Upon arrival found n9 errors in diagnostics. Upon further testing I found dispenser leaking rinse aid and causing water temp to change. Replaced dispenser and retested unit. Found no leaks and u it working as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near San Marcos, TX 78666
Joe Z
Job Details: 08/04/2023
Arrived on site to replace icemaker. Upon arrival. Icemaker is defective out of box. Reordering ice maker. Office to reschedule ; ordrng 1 W10884390 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Austin, TX 78745
Joe Z
Job Details: 08/04/2023
"Arrived on site to install previously ordered parts. Replaced control, hose, switch and all 4 screws. Same issue of F 72 code persists . Contacted techline for assistance. Spoke with Andrew . I was guided how to use program key to remove top panel of coin box to get into programming. Was able to clear code. Tech gave SR# 7737018744. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78744
Matthew
Job Details: 08/04/2023
Arrived onsite for unit oven section not heating. Inspected and found failed wire to igniter pinched between rear panel. Corrected panel and harness. Tested at 350 degrees and unit in functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Nolanville, TX 76559
Jonathan M
Job Details: 08/04/2023
"Arrived on site for a refrigerator that is not dispensing ice again. Inspected unit and work area. The customer advised think the issues with the door switch because when they press and hold the switch itself, the unit will dispense ice, but when the door is closed by itself, the unit will not. Did confirm the customers complaint, and found that the cover for the icemaker was not making proper contact with the door switch. Adjusted the cover and added a door bumper on top of the panel. Could not find any issues with the cover itself. I tested the unit several times in the unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78746
Scott
Job Details: 08/04/2023
"Arrived on site for ice maker not functioning properly. Found unit not installed properly , water line was pinched and unit was pulling power cord out of outlet . Properly installed unit . Ran diagnostics all checked normal. Ran normal. Cycle while reinstalling. Unit dropped a sheet of ice . No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Tyler
Job Details: 08/04/2023
"Arrived on site for refrigerator needing previously diagnosed bucket and ice door. Upon arrival reconfirmed failure and installed parts. During repairs one of the mounting screws broke inside ice door seperator molding and couldnt be removed rescheduled customer for 08/11/23 to complete repairs with new seperator and screws. Ordering W11423789 Ice door, WP8281163 (2x) screws ; ordrng 1 W11423789 (Ice door) and 2 WP8281163 (Screws)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Joe Z
Job Details: 08/04/2023
Arrived on site to install previously ordered part. Replaced dispenser. Test unit by running an automatic cycle. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Del Valle, TX 78617
Matthew
Job Details: 08/04/2023
"Arrived onsite for unit not drying properly In sensor mode. Unit cutoff in 5 minutes. Ordering sensor. Customer stated timed dry does ok, sometimes has to put for a little longer. Tested air flow and passed. Set to return Aug. 11 th. ; ordrng 1 WPW10298258 (Sensor harness)"
We serviced a
JENN-AIR RANGE
Model JES1450ML0
Near Belton, TX 76513
Jonathan M
Job Details: 08/04/2023
"Arrived on site for a range where the customer has some questions about the unit and the functions of the unit. Inspected unit and work area. The customer advised that he did not understand how this unit worked with the various cycles and selections on his unit. He wanted somebody to explain what this unit can, and cannot do, as well as some of the other functions of this unit that may pertain to him. tested all burners and elements in both upper and lower ovens. Found all to be working and heating as designed. Went over the years and care on this unit, as well as some of the cooking mode to explain how they worked and what he can do to temperature calibrate his unit if need be. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78724
Vincent
Job Details: 08/04/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the error code F8E4. I ran a diagnostic cycle and found no other stored error codes. I did find water in the tray. Im ordering the tub gasket and the lower door seal. I rescheduled to return on 08/10/23. I advised customer not to operate until repairs where done. ; ordrng 1 W11483553 (Tub gasket) and 1 W11664713 (Lower door seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Austin, TX 78724
Vincent
Job Details: 08/04/2023
Arrived on site for refrigerator. Spoke to maintenance and said that the unit was still freezing. Previous tech had already called techline to report that the unit was unreliable. I gave the information to maintenance and he will contact customer service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Matthew
Job Details: 08/04/2023
"Arrived onsite and confirmed faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running. Customer will monitor temperature over 48 hrs. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Vincent
Job Details: 08/04/2023
Arrived on site to install control board ordered. Powered unit off at the breaker and removed the control. Installed new control and tested. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Marble Falls, TX 78654
Lou
Job Details: 08/04/2023
"Arrived on site to install previously diagnosed and ordered part. Per techlines recommendations based on an error code from previous service call, I removed and replaced the evap fan motor and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78759
Kimo
Job Details: 08/04/2023
"Arrived onsite for a dryer that has F3E3 Error Code. Upon arrival the customer advised me that the actual issue was that the unit is not heating. I performed as air flow test and found that the unit had no air flow when the vent tube connected and good when disconnected. The unit did not heating while I was doing the test. Which points to there being an issue with the burner I am ordering the burner 280119, to complete the call, I also advised cx to have a company come out to clean their vents. And rescheduled for the 08/15/23; ordrng 1 280119 (BURNER-GAS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2023
Arrived onsite for compressor compartment cover rattling. Found harness out of place causing vibration. Installed better to eliminate noise. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HS1
Near Leander, TX 78641
Gerry C
Job Details: 08/04/2023
WFE505W0HS1 GP arrived on site to install previously diagnosed and ordered parts. Inspected and verified pitting and scratches on cooktop Removed and replaced glass cooktop. Operational test successful.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78701
Luis
Job Details: 08/04/2023
"Arrived on site for no ice. Found extension not fully inserted to icemaker fill cup,removed icemaker adjusted extension reinstalled icemaker ran harvest test passed ran fill test passed water entering icemaker correctly"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/04/2023
"Arrived on site and inspected dryer and found it is squeaking while running. Found front right support wheel is failing. Replaced all support wheels and tension pulley and dryer is working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Gerry C
Job Details: 08/04/2023
KRMF706ESS05 GP arrived on site to inspect refrigerator ice maker not making ice. Temperature in FC = 22 degrees. Condenser is at room temperature and 120 degree discharge. and the crisper and produce doors were misaligned. Leveled the doors and Im ordering parts for sealed system. Could not pull unit out due to damaged rollers. Office to schedule return service.; ordrng 1 W11578026 (Evaporator) and 1 W11598434 (Evaporator) and 1 W11578205 (Compressor kit) and 1 WPW10515763 (L Roller) and 1 WPW10515762 (R Roller) and 1 W10846057 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Lockhart, TX 78644
Andrew
Job Details: 08/04/2023
Arrived on site to test unit for not dispensing ice. Found impeller/yoke was stripped. Cut out impeller and installed new motor and impeller. Unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Austin, TX 78731
Wesley
Job Details: 08/03/2023
"Arrived onsite and found unit with multiple failed lighting modules, used 2 modules to repair. Advised customer on repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Jonathan M
Job Details: 08/03/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the diffuser and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Killeen, TX 76542
Tyler
Job Details: 08/03/2023
Spoke with customer prior to arrival about unit being oow. Customer stated unit had been working and recently had gotten stuck in flood mode but allowed unit to reset and is working and wanted to cancel diagnosis. No service preformed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78747
Matthew
Job Details: 08/03/2023
Arrived onsite to replace heating element assembly per techline recommendation. Replaced heater assembly. Thawed unit. Customer will monitor. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78752
Matthew
Job Details: 08/03/2023
Arrived onsite for buttons on UI not responding. Upon arrival tested unit. Found buttons non responsive. Tried power cycling for reset and did not correct the issue. Replaced console and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Burnet, TX 78611
Maurice R
Job Details: 08/03/2023
Arrived onsite for clothes not getting cleaned. On inspection the soap is not coming out of the clothes and the agitator is ripping the clothes. I called WP tech line they said to turn the load & go to 10x and soil down to light soil. Then they said use a garment bag or remove the agitator. We removed the agitator to help with the damage of the clothes. No water leaks detected during service.7737010139
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Killeen, TX 76542
Tyler
Job Details: 08/03/2023
Arrived on site for washer with broken start button. Upon arrival confirmed failure and found start button un responsive. Verified proper dcv from control and found majority of buttons working in ui tests but not all would record input. Replaced console then retested unit. Found washer fully functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near New Braunfels, TX 78130
Andrew
Job Details: 08/03/2023
"Arrived on site to test unit for damaged suspension. Replaced suspension, unable to fully test due to no power or water available. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Liberty Hill, TX 78642
Lou
Job Details: 08/03/2023
"Arrived on site to inspect wall oven microwave combo unit damage. Upon further inspection, I found the control had two small dents in the trim (photos). I removed and replaced the control panel and tested the unit and it is operating as designed. Also found a small dent in the lower left corner of the microwave door (photo). Customer is going to contact their builder to get the issue resolved. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78737
Scott
Job Details: 08/03/2023
Arrived on site for dishwasher not draining . Found drain hose installed wrong and pinched shut . Rerouted tube . Ran diagnostics and unit passed all phases . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bertram, TX 78605
Maurice R
Job Details: 08/03/2023
"Arrived onsite for dryer not powering on. On inspection I checked voltage at the terminal block it was 248vac, checked thermal fuse, cut off sensor and thermistor and they were all good. Gain access to timer housing the timer was good had 248vac. Checked the push to start had no voltage. I gained access to the drum area ant tested the motor and it was good. I connected one led to the light blue wire that runs up to the start button from the motor connected the other to the start button. When I pushed the start button it showed 15 k resistance. Bad start button, ordering one WPW10446920; ordrng 1 WPW10446920 (Push to start)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Luis
Job Details: 08/03/2023
Arrived on site. Removed evaporator cover good frost formation per prev tech replaced fan assembly that includes thermistors.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Killeen, TX 76542
Tyler
Job Details: 08/03/2023
Arrived on site for refrigerator needing previously diagnosed defrost parts and control. Upon arrival confirmed issue and installed parts. Reassembled and reprogrammed control. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL DRYER
Model wed5010lw0
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/03/2023
Arrived on site for dryer screeching during initial start up. Upon arrival tested unit with and without towels(7x). Couldnt replicate noise issue. Instructed customer to record sound if issue returned. Unit working as designed. Call complete
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Austin, TX 78732
Paul
Job Details: 08/03/2023
Arrived onsite for a range that the start light is on but nothing will function and the oven is warm like its on. I found the range in sabbath mode and the lights were on when it was accidentally put in sabbath mode causing the oven to stay warm. I took the oven out of sabbath mode and turned the lights off. I tested the oven and found it working as designed. The customer tested the oven from his smart phone and the oven functioned as designed. I called the safety team SR# 7736961541 and spoke with Kisha to give my findings. Use Authorization # K17ZEW1WL1. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near New Braunfels, TX 78130
Andrew
Job Details: 08/03/2023
Arrived on site to test unit for door handle falling off. Recommend replacing door handle and screws. Office to reschedule. ; ordrng 2 W11428245 (Screw)s and 1 W11620705 (Door handle)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Joe Z
Job Details: 08/03/2023
"Arrived onsite to replace previously ordered parts. Replaced control and bake element and have same issue. During replacement of broil element, found new broil element is wrong part inside box with correct part number. Need to reorder broil element.contacted techline for assistance. Spoke with Kirt. Explained issues and parts replaced. Kirk recommended coming back with correct broil element and if issues persist to give customer service pointer information for breaker tripping nuisance. Tech gave SR# 7737012152. Office to reschedule ; ordrng 1 W10856603 (Broil element)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Kyle, TX 78640
Andrey
Job Details: 08/03/2023
"Arrived on site to test unit for just a buzzing noise and unit will not start, tested unit found motor completely ceased torn belt, some belt fragments got into motor causing it to stall, replaced motor and parts from repair kit, tested unit, unit is now running as designed job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Elgin, TX 78621
Joe Z
Job Details: 08/03/2023
Arrived on site to install previously ordered part. Replaced motor 279827. Test unit and is operating as designed. Found exhaust hose to wall is broken and and crushed. Advised customer to replace hose. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Maurice R
Job Details: 08/03/2023
"Arrived onsite for range with yellow flames. On inspection all the flames were blue, I took the gas sniffer and went around the unit I found no gas leaks. I asked the customer if they had a humidifier in the house, she said yes. I informed her that the humidifier would cause the flame to be yellow and orange. She feels more comfortable now since she knows that it is caused from the humidifier. I let them to know to open a door for about 15 minutes and the yellow and orange flames will go away. No gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cedar Park, TX 78613
Kimo
Job Details: 08/03/2023
Arrived onsite for a DW that has no power. Upon arrival I found that the unit unresponsive. I checked for power at the wall and found 120vac. I gained access to the junction box and found that the wire nuts that were used to wire in the unit loose I corrected this and tested the unit several times and found unit operating as designed no leaks
We serviced a
WHIRLPOOL OVEN
Model KFGC506JSS00
Near Austin, TX 78745
Wesley
Job Details: 08/03/2023
"Arrived onsite and found unit operating with sequencing glitch, causing unit to not leave preheat. Advised customer on findings. Reset unit and tested and found unit is now operating as designed. All checks good."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78744
Joe Z
Job Details: 08/03/2023
"Arrived on site for unit not filling correctly. Upon arrival ran diagnostics and there are no saved error codes. Customer states that on a normal, regular cycle that the basket completely fills with too much water. Test unit by running a normal,regular cycle with clothes. Unit filled and began washing correctly. Cannot duplicate the issue. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Vincent
Job Details: 08/03/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was the oven door stainless was lose. I inspected and found that the double sided tape was not sticking properly. I used new tape and installed and looks like its holding. CX is out of cosmetics warranty so I informed that I wont be able to replace the door for just that. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near San Marcos, TX 78666
Andrew
Job Details: 08/03/2023
Arrived on site to test unit for random noises. Found console not responding properly. Also found when in diagnostics console was randomly chiming. Customer verified the chiming is the issue. Recommend replacing faulty console(chrome). Office to reschedule. ; ordrng 1 W11324037 (Console(chrome))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near Hutto, TX 78634
Vincent
Job Details: 08/03/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was Home Depot sent a technician out and said it needed a sealed system. At arrival unit was not plugged in. I powered on unit and found compressor coming on. No frost pattern was found. Im ordering a sealed system repair, waive for 2hrs. Office to contact customer to reschedule. Office C-NOTE to order authorization. ; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 OrderAutho (Order Autho)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Austin, TX 78748
Scott
Job Details: 08/03/2023
"Arrived on site ,replaced water valve . Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete ."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near San Marcos, TX 78666
Andrew
Job Details: 08/03/2023
Arrived on site to test unit for not heating properly. Customer stated inspector found temps were not correct. Ran unit to 350 and verified temps were correct. Advised customer against the use of hanging thermometers and to download app and connect to WiFi asap. Unit is working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harker Heights, TX 76548
Jonathan M
Job Details: 08/03/2023
"Arrived on site for a wash machine. That will not start a cycle. Inspected unit and work area. Customer had the unit unplugged and I attempted to start a cycle. Found the lid lock light blinking indicating that it didnt register the lid down. Round the unit through diagnostics and found an F5 E1 (lid, switch fault) error code. I replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78722
Matthew
Job Details: 08/03/2023
Arrived onsite for unit not starting a cycle. Upon arrival inspected unit. Unit was unplugged. Powered unit and found latch is trying to engage and disengage. Ran diagnostics and found latch failure. Ordering latch. Set to return Aug. 9th; ordrng 1 W11307244 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Andrey
Job Details: 08/03/2023
"Arrived on site to test for washer not shutting off, customer stated that unit is stuck in sensing and will not advance, asked customer to demonstrate how she activates wash cycle, noticed that customer is selecting cycles but not pushing start button, ran diagnostics cycle and found no issues, showed and explained to customer how to properly activate a wash cycle, washer filled with water during sensing and switched over to wash with no issues, advised customer to read through the owners manual if she has any more problems at this time unit is running as designed, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Austin, TX 78726
Paul
Job Details: 08/03/2023
Arrived onsite for a microwave that is smoking the control when it comes on. I found the board with burn marks at the relays for the cavity lamp and the turntable motor. There was a little next to the hood fan relay. I tested the circuits for the cavity lamp and the turntable motor with both testing good. I checked the resistance on the hood fan motor windings and they were all in range. I tested the high voltage circuit and was getting a 10ohm resistance reading from the filament winding to ground. The new high voltage transformer I was sent with was damaged in the box. Ordering W11540981 transformer. RS for Wed 8/9. Marking all other parts as UORV.; ordrng 1 W11540981 (HV transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Canyon Lake, TX 78133
Luis
Job Details: 08/03/2023
"Arrived on site. Replaced right side door,removed defective icemaker housing adapter,replaced gasket and installed new adapter,reassembled icemaker housing assembly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Vincent
Job Details: 08/03/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator was not leveled and the broken drawer. Replaced drawer and leveled unit. CX made me aware that the floor was damaged under the wheel. Its not noticeable and I advised the customer we cant assume responsibility. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Gerry C
Job Details: 08/03/2023
"WTW5057LW0 GP arrived on site to install previously diagnosed and ordered parts. Replaced the motor, shifter and capacitor. Tested as it did on our last visit. No water connected to the unit due to it being disconnected and stored in the garage."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Uhland, TX 78640
Andrey
Job Details: 08/03/2023
"Arrived on site to test unit for not drying dishes, tested unit found no error codes and all components are activating properly, heater is getting hot, noticed that customer is not using rinse aid and some calcium buildup on the heater, stated to customer that the unit is designed to run with rinse aid for optimal performance and advised customer to run a few cycles with vinegar to breakup the calcium on the element also propping door open at the end of cycle to help with drying, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near New Braunfels, TX 78132
Luis
Job Details: 08/03/2023
"Arrived on site. Found no issues with hinges found freezer door rubbing on bottom of freezer compartment and large gaps between liner and cabinet,added adhesive to gaps added washers to hinge to raise freezer door. Checked freezer door operation good. ; used 2 Wp489467 (Washer), and 1 Wp482338 (Adhesive) from stock"
We serviced a
WHIRLPOOL RANGE
Model Jgrp436hl01
Near Austin, TX 78717
Kimo
Job Details: 08/03/2023
Arrived onsite for a range with a broken gas valve. Upon my attempt to remove the face plate to gain access to the manifold I broke the tool I was using and will have to return with a new one to complete the call. 08/09/23; schdld next appmnt for 8/9 WED !
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Georgetown, TX 78628
Lou
Job Details: 08/03/2023
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and in the process of making ice, but the water flow from the valve was too slow. I placed the unit in diagnostics and tested the unit and other than the valve, the unit operated as designed. I am ordering the valve and LSO PER CUSTOMER REQUEST and scheduled return service for 08/09/23 (KC). Unit left turned off and no water leaks observed during service.; ordrng 1 W10881366 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Austin, TX 78702
Wesley
Job Details: 08/03/2023
Arrived onsite and found unit operating with door switch taped shut. Removed tape from door switch. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76710
Jonathan M
Job Details: 08/03/2023
"Arrived on site for a washing machine that is making a clanking sound during operation. Inspected unit and work area. Customer advised that he was running a load of a rug inside the washer when the unit went off balance and started to walk. He advised that since then, they have not run any other cycles. I did advise the customer that their unit was unleveled and was leaning against the front right side. I did adjust the feet but did advise them that the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78724
Joe Z
Job Details: 08/03/2023
"Arrived on site for center burner not operating. Upon arrival,test unit and found center burner has failed. Replaced center burner and test unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Killeen, TX 76549
Tyler
Job Details: 08/03/2023
"Arrived on site for refrigerator making a loud noise. Upon arrival confirmed complaint and found noise coming from fc. Inspected fc and found ice build up had formed from valve over filling ice maker and running down evap cover onto fan. Also found ice door seperator had failed and caused hot air to reach fill tube and make issue worse. Rescheduled customer for 08/09/23 to complete repairs. Ordering W11645245 valve, w11423781 ice door seperator. ; ordrng 1 W11423781 (Ice door seperator) and 1 W11645245 (Valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78721
Matthew
Job Details: 08/03/2023
Arrived onsite for unit making popping sound. Upon arrival inspected unit. Found lights functioning properly. Tested and found diode sparking. Burn mark on capacitor. Replaced both diode and capacitor. Tested and unit is functioning properly. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near New Braunfels, TX 78132
Luis
Job Details: 08/03/2023
Arrived on site for no ice and not draining water. Found water in bin pump off diagnosed a defective drain pump replaced drain pump ran water through pump water drained checked all connections no leaks. ; used 1 W11539855 ( Pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Buda, TX 78610
Kevin
Job Details: 08/03/2023
"Arrived on site and found no ice production, set refrigerator into diagnostics and ran icemaker harvest and it did not complete. Replaced icemaker and it will now complete harvest but it did not fill with water. Also found water dispenser is not working. Replaced valve Assembly and filter housing and water is now dispensing, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78728
Kimo
Job Details: 08/03/2023
"Arrived onsite for a dryer with long dry times. Upon arrival I ran a air test and found that the unit had poor airflow, but the unit is heating and tumbling. at this point the customer advised me that they had their vents clean 6months ago. I checked that the blower wheel was connected to the motor properly and found that it was. I checked inside of the Lint Chute and found some lint restricting airflow I cleaned it and tested the unit again and found the unit had poor airflow still I then disconnected the vent tube and tested again and found good airflow, I advised the customer to have their vents checked again and cleaned."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Round Rock, TX 78681
Gerry C
Job Details: 08/03/2023
WOS51EC0HS20 GP arrived on site to inspect oven heating and cooling in same cycle and overheating. Upon arrival I found aluminum foil lining the oven floor. Advised customer against it. Tested the oven and cycling temps and they averaged out at 351 degrees. Explained findings to the customer and explained use and care.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78717
Gerry C
Job Details: 08/03/2023
"WRS555SIHZ06 GP FC TEMP=-2 arrived on site to inspect ice maker not producing ice. Inspected and found a mass of ice on the ice level sensor arm preventing movement and causing the freezer to detect a full ice bucket. Cleared ice, leveled the unit and tested. Ice maker operating as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Austin, TX 78737
Kevin
Job Details: 08/03/2023
"Arrived on site and replaced sound blanket and some and motor diagnosed on previous visit. After replacement started a normal cycle and observed dishwasher for 15 minutes and it is no longer leaking, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Jonathan M
Job Details: 08/03/2023
Arrived on site for a washer that will not start a cycle. Inspected unit and work area. Customer advise the unit will start but will go to completed cycle within two minutes and will not wash the clothes. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. I checked underneath the washer and found the slider broken causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.b; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78717
Paul
Job Details: 08/03/2023
"Arrived onsite for a refrigerator that has not made ice correctly since the sealed system was replaced and the freezer just isnt getting cold enough to possibly replace sealed system parts again. I found the FC at 16 degrees and the RC at 37 degrees when I arrived. The compressor was running and the amp draw was 1.42 amps. My equalized pressures in home position was 14 psi and for the temps they should be between 25-30 psi. I ran service test 4 and found the compressor pulling down in a vacuum on step 3 and the high and low pressures were both low in step 4 and 5. I found no dye in the drain pan. I checked the high side for dye and found none. I dumped the charge, vacuumed the system and charged it with 6 ozs of R134A refrigerant. When the pressure equalized at was at 27 psi. I ran service test 4 again and had good pressures and good refrigerant flow. In step 5 the FC dropped from 18 degrees down to 10 and was still dropping when I put it back in normal mode. I asked the customer to monitor the FC temp and make sure it stays around 0 degrees and ice production should return. I explained that there is a possibility that I undercharged the unit when the sealed system was done because of the temps and ice production issues. Customer will monitor and call back if needed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waco, TX 76705
Jonathan M
Job Details: 08/03/2023
Ive been on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran it through diagnostics and found an F4 E3 (wash motor not running) error code. Tested the unit and confirmed the customers complaint. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Pflugerville, TX 78660
Vincent
Job Details: 08/03/2023
Arrived on site to install parts previously diagnosed. Installed new icemaker and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near San Marcos, TX 78666
Luis
Job Details: 08/03/2023
"Arrived on site for noise complaint. Unit not making odd noise while on site,ran diagnostics no odd noise,customer played recording of noise complaint noise appears to be from the recirculating pump,replaced pump ran diagnostics good water flow pumps powered on no odd noise from recirculating pump or drain pump"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Killeen, TX 76542
Tyler
Job Details: 08/03/2023
Arrived on site for washer stopping at rinse and spin cycle. Upon arrival confirmed failure and found f7e1 inDiagnostics. Upon further inspection I found unit wouldnt agitate or spin and could only hear motor humming. Looked under unit and found harness to capacitor broken. Replaced capacitor and repaired wiring. Retested unit and found was her working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Austin, TX 78703
Wesley
Job Details: 08/03/2023
Arrived onsite and found unit operating with leak from the intake valve hose. Cleaned and secured the intake valve hose. Unit is now operating as designed without leaking. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Liberty Hill, TX 78642
Lou
Job Details: 08/03/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested and I could hear the valve humming, but no water came out. I found the fill tube was frozen. I removed the ice from the tube and retested and still no water. I checked the water valve at the wall and retested and still no water. Customer advised that the filter hadnt been replaced since November and they had a new filter. Replaced the filter and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Vincent
Job Details: 08/03/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was the broiler not working. Tested unit and its operating as designed. Customer was not aware the broiler would use the same burner as the bake. I explained that the broiler is located at the bottom. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Dripping Springs, TX 78620
Luis
Job Details: 08/03/2023
Arrived on site for loud noise while dispensing water. Tested dispenser noise from flow adjusted tubing and water tested dispenser noise no longer present
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrew
Job Details: 08/03/2023
Arrived on site and replaced outer door for scratched glass. Unit working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS01
Near Georgetown, TX 78633
David Z
Job Details: 08/03/2023
"Arrived on site to diagnose ice machine not making any ice. Customer showed me it is making ice, but making an abnormal buzzing sound. Traced sound to recirc pump. Replaced recirc pump and tested. Found new recirc pump was defective and spraying water out of its casing. Ordering a new recirc pump. Return set for 8/9. Returning tech needs to send back the pump currently installed as it's the defective leaking one. But it doesn't make the noise the other did, so customer wanted to leave it in. ; ordrng 1 W11542867 (Recirc Pump)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
Kimo
Job Details: 08/03/2023
"Arrived onsite for a dryer that is not heating. Upon arrival the customer stated that the unit is working but would like us to take a look at it any. Upon inspection I found that the unit had great airflow, it heated and the unit had proper power supplied to it. Unit operating as designed."