Near Pflugerville, Texas 78660
Scott
Job Details: 12/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for blower making a lot of noise . Ran diagnostics, tested both high and low blower speeds both sounded normal . Preheated oven blower was making some noise . Ordering blower . Call to set return .; O-emld tckt"
Near Manor, Texas 78653
Matthew
Job Details: 12/15/2020
RANGE AMANA AER6303MFB2 "Arrived onsite for range not working properly. Upon inspection found incoming voltage issues at terminal block. 121vac L1/L2, 121 vac L1 to neutral, L2 to neutral no voltage. An electrician will be needed to correct the issue. Job complete"
Near Dripping Springs, Texas 78620
Robert
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of dispenser not working properly. Tested unit and found the valve not working correctly no water flow. Replaced valve and test.
Near Dripping Springs, Texas 78620
Robert
Job Details: 12/15/2020
WASHER GE GTW330ASK2WW Arrived on job to replace previously diagnosed part. After replacement of mode shifter tested unit. Washer working properly. No leaks detected at time of service.
Near Austin, Texas 78723
Matthew
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB9979SKZ0 "Arrived onsite for dishwasher not draining. Upon inspection drain motor would not energize. Customer also complaining about wash performance. Need to order and replace motor and sump assembly, that includes drain pump motor. Office to reschedule.; ordrng 1 W11416363 (MOTOR SUMP ASSEMBLY )"
Near Georgetown, Texas 78633
Kayman
Job Details: 12/15/2020
MICROWAVE WHIRLPOOL gmh6185xvs1 Arrived .onsite for microwave turntable not spinning or rotating when cooking upon inspection I found 120Vac going to the TT motor when called for but the motor would not spin. I checked resistance at the motor and found it is less than the value required for a functional TT motor. Ordering TT motor (W10143959) seal(W10164716). Office to R/S due to part availability.
Near Liberty Hill, Texas 78642
Jonathan S
Job Details: 12/15/2020
WASHER KENMORE 110.2600201 "Arrived on site to,install previous diagnosed parts. Found door latch was DOA. Will need to replace reorder latch and capacitor. Ran diagnostics and found capacitor humming. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W10404050 (LATCH) and 1 W10804664 (CAPACITOR )"
Near Austin, Texas 78746
Luis
Job Details: 12/15/2020
ICE MACHINE KITCHENAID KUIC15POZP0 "Arrived on site for ice issues. Ran diagnostics thermistor reading open,valve energized weak water flow to reservoir diagnosed a defective valve and bin thermistor replaced bin thermistor and valve ran diagnostics all test passed. ; used 1 W10881366 ( Valve) from stock"
Near Austin, Texas 78737
Leonardo
Job Details: 12/15/2020
DISHWASHER KITCHENAID KDTM704ESS0 Arrived on site to replace parts. Test unit and unit test good job complete
Near Austin, Texas 78751
Matthew
Job Details: 12/15/2020
OVEN WHIRLPOOL KOSE500ESS04 "Arrived onsite to replace damaged oven door. Replaced door, tested unit and unit is functioning properly. Job complete."
Near Austin, Texas 78703
Luis
Job Details: 12/15/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for ice. Found shut off arm not installed to icemaker,installed arm extension icemaker ran through a cycle"
Near Granite Shoals, Texas 78654
Jonathan S
Job Details: 12/15/2020
FREEZER FRIGIDAIRE LFFH20F3QWC
Near Marble Falls, Texas 78654
Jonathan S
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for refrigerator ice maker hanging down after door was installed. Inspected unit and work area. Found ice maker not clipped in housing. Corrected ice maker. Performed diagnostics mode and cycled ice maker. Ran fill test and all operations tested good. No water leaks detected during service.
Near Lago Vista, Texas 78645
Lou
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. Using my jumper wire, I tested the ice maker form points T-H and it harvested but failed to call for water. I removed and replaced the ice maker and harness and tested. After testing, I cycled power to the unit to reset controls. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, Texas 78717
Justin
Job Details: 12/15/2020
DISHWASHER KITCHENAID KDFM404KBS0 "Arrived on site for dishwasher that was not draining. Upon arrival I put unit into diagnostics mode and found stored error codes F10E2 for electrical dispenser problem, F9E1 for no drain, and F7E1 for wash motor not running. I found after running diagnostics cycle that the drain was not functioning. Found 34 ohms going to drain pump which is accurate. Gained access to fill switch and found it was not engaging and adjusted. Tested unit again and unit worked as designed. Call complete."
Near Round Rock, Texas 78681
Kayman
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. I tested the unit and it is now working as designed. No leaks detected during time of service. Job complete.
Near Georgetown, Texas 78633
Lou
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Arrived on site to inspect refrigerator door noises. Upon further inspection, I opened the right RC door and when I closed it, it made a popping sound. I found where the hinge cover was catching the toeplate from previous repair. I adjusted the cover and toeplate and tested. Door is operating as designed. Put some more grease on the hinge as well. No water leaks observed during service, job completed."
Near Marble Falls, Texas 78654
Jonathan S
Job Details: 12/15/2020
DISHWASHER KITCHENAID KUDK03FTSS2 "Arrived on site for dishwasher making high pitch noises. Inspected unit and work area. Performed diagnostics mode and monitored test cycle . Found noise is coming from bearing in motor. Will need to replace complete sump assembly to repair. Removed failed sump and installed new. Per diagnostics mode and monitored test cycle. All operations tested good, no water leaks detected.
Near Austin, Texas 78738
Robert
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on job to replace previously diagnosed parts. After replacement test operation all lights working properly.
Near Austin, Texas 78759
Justin
Job Details: 12/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for wall oven with temperatures off 25° F. Found the average temperature of the unit while set at 350° F to be 353° F. Unit is functioning as designed. Call complete.
Near Austin, Texas 78731
Luis
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KSCS25INSS00 Arrived on site for noise complaint. Diagnosed main control shutting itself on and off unit will need an updated control kit. Installed updated control kit.
Near Austin, Texas 78739
Jacob
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW6120HC0 "Arrived onsite for unit giving an F0E7. Put unit in diagnostics and got F0E7 load detected when running a load in clean washer cycle, removed error code, ran diagnostic test, no error codes after testing unit. Also found coins in between the wash plate and tub, removed coins. Had customer run a wash cycle on a blanket. No issues at this time. Job complete"
Near Austin, Texas 78759
David Z
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT790SLYM3 "Arrived on site to diagnose dishwasher that customer says is not filling. Ran unit and found that it is filling with water, but wash motor is not pumping. It just groans. Unit needs a new wash motor.
Near Leander, Texas 78641
Tommy
Job Details: 12/15/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for previously diagnosed parts. Switched out switch mem and tested. Unit tested good job completed.
Near Austin, Texas 78730
David Z
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KSRG25FKST18 "Arrived on site to diagnose refrigerator that wasn’t making ice. Tested icemaker and found that the gear is just slowly rocking back and forth and not advancing. Replaced icemaker and it filled immediately. Customer also advised me that there is a noise coming every few hours, like a dull clunk, like a golf ball hitting something hard. Only guess I have is possibly a dying compressor making noise on startup, but I could not verify the noise at this time. Call complete."
Near Austin, Texas 78727
Scott
Job Details: 12/15/2020
RANGE KITCHENAID KSEG700EBS3 "Arrived on site . Replaced console UI ,and left front infinity switch . Touch pad and burner are working properly. No other issues found . Job complete .
Near Austin, Texas 78750
David Z
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to follow up on refrigerator with low ice production, and now frost in FC. Checked temp in ice box and found 14 degrees, which is normal. Rails ordered were the wrong ones, and were deli drawer rails. Order wrong proper rails. Customer also showed me a video of a clunking noise that has developed as well. He says this happens every 2-3 days, but is fairly consistent. Ordering condenser fan and evap fan to have in case we can verify the noise. Customer wants the unit exchanged at this point due to the constant issues popping up and the large number of service visits for the icemaker. AUTHO requested for parts costs.; ordrng 1 AUTHO (AUTHO) and 1 W10625069 (bracket) and 1 W10625070 (bracket) and 1 W10799016 (motor-evap) and 1 W10909387 (motor-cond) and 1 WP2188935 (blade-fan)"
Near Salado, Texas 76571
Wesley
Job Details: 12/15/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Arrived onsite and repaired mullion that was allowing ice to form on the air tower by not engaging. Advised customer On repair. All checks good.
Near Georgetown, Texas 78626
Kayman
Job Details: 12/15/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite to install Previously diagnosed parts. I installed the control panel and tested the unit. Unit is working as designed at this time. Job complete.
Near Georgetown, Texas 78626
Kayman
Job Details: 12/15/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite to install previously diagnosed parts. I installed the control panel and tested the unit. The unit is working as designed at this time job complete.
Near Hutto, Texas 78634
Andy
Job Details: 12/15/2020
REFRIGERATOR FRIGIDAIRE FGUS2642LF2 Arrived on site for refrigerator dispenser issues. Tested and inspected unit and found failed dispenser module. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Liberty Hill, Texas 78642
Jonathan S
Job Details: 12/15/2020
REFRIGERATOR FRIGIDAIRE FRS26KR4DB8 "Arrived on site to install previous diagnosed part. Removed door and installed hinge kit. Assembled unit and tested operation. All tested good, no water leaks detected."
Near Georgetown, Texas 78628
Kayman
Job Details: 12/15/2020
COOKTOP JENN-AIR JGCP548HL00 Arrived onsite for cooktop with rear center burner not lighting. Upon inspection I was able to confirm the complaint. I found some of the slots in the burner were clogged. I removed and disassembled the burner and scraped away any dirt I could see. I reinstalled the burner and tested. The burner is still intermittently not igniting. I am ordering the burner for repair. Burner (W11319673) and manifold (W11333175 ) just Incase. ; ordrng 1 W11319673 (burnr-head) and 1 W11333175 (MANIFOLD )
Near Austin, Texas 78734
Luis
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site for a defective compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Wimberley, Texas 78676
Richard
Job Details: 12/15/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not working properly during the spin cycle. Ran diagnostics and found no error codes. Ran a spin cycle and found that the spin basket is out of round which could be caused by the gearcase shaft being bent. Gearcase and spin basket will need to be replaced. Spin basket is covered under maytag 10 yr limited warranty.
Near Austin, Texas 78724
Matthew
Job Details: 12/15/2020
DISHWASHER AMANA ADB1400AGB1 "Arrived onsite for dishwasher with no power. Upon inspection found bad connection and junction box. Made adjustments, tested unit and unit is functioning properly. Water to unit was off on arrival. After testing turned water supply back off. Job complete."
Near Liberty Hill, Texas 78642
Lou
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL KBFN402ESS02 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the top two modules and the freezer module not working and customer advised that they stopped working a few days after the last repair. After testing the 3 modules, I found the RC top right light was the bad module. I removed and replaced the module and tested. All lights are operating as designed. No water leaks observed during service, job completed"
Near Horseshoe Bay, Texas 78657
Cliff
Job Details: 12/15/2020
WASHER WHIRLPOOL WET3300SQ0 Arrived on site to diagnose a washer that is not filling with water. While performing power checks at water valve unit started working properly and continue operating properly during testing. No further repairs are needed and no leaks were found at time of service.
Near Wimberley, Texas 78676
Richard
Job Details: 12/15/2020
DISHWASHER KITCHENAID KDTE204EPA4 Arrived onsite for the dishwasher not working properly. Replaced control board and control panel and dishwasher tested good. Complete.
Near Cedar Park, Texas 78613
Tommy
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher not draining. Upon arrival used shop vac to drain water and checked drain pump. Drain pump metal impeller had fallen off and been damaged. Ordering new drain pump. Took metal impeller off unit so customer could still use unit in the meantime.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11412291 (DRAIN PUMP )
Near Austin, Texas 78739
Jacob
Job Details: 12/15/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for unit giving F6E2 error. Checked unit. Found F6E2 hmi/ACU error. Replaced control. Tested unit. Error code returned quickly. Called Tech line. Suggested to order new UI replacement and put the original ACU back, not to send original back for credit. Got SR#7729505741. Office to reschedule. ; ordrng 1 W11378949 (UI PANEL) and 1 W11388040 (CONTROL)"
Near Bastrop, Texas 78602
Andy
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB04 Arrived on site for refrigerator leaking. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, Texas 78744
Kevin
Job Details: 12/15/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site and inspected range and sound right rear element is not heating, removed cooktop surface and found one harness connection is off of element, after reconnecting took one picture of it working properly, job complete"
Near Pflugerville, Texas 78660
Scott
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDF331PAHS1 "Arrived on site , replaced UI console , and front door panel. All is checking normal with unit . No water leaks detected at time of service. Job complete ."
Near Austin, Texas 78750
David Z
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE00
Near Del Valle, Texas 78617
Andy
Job Details: 12/15/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, Texas 78750
David Z
Job Details: 12/15/2020
OVEN KITCHENAID KEBS208SSS04 "Arrived on site to diagnose oven with no power and warped broil element. On arrival I found the console dead and without power. Checked breaker and found breaker tripped. Tried to reset and it just tripped again. Broil element found failed and warped. Found one of the wires for broil element had separated and welded to the casing. Replaced element and fixed wire. Retested and all is working as designed. Call complete."
Near Lago Vista, Texas 78645
Lou
Job Details: 12/15/2020
WASHER FRIGIDAIRE ATF8000FS2 "Arrived on site to inspect washer not draining. Upon further inspection, the customer had the unit pulled out with hoses and drain hose disconnected. Customer advised that t(e unit won’t drain and they removed the water from the unit. I removed the drain pump and inspected it and it was clear. I removed the drain tube from the bottom the tub and found a large amount of debris inside the filter. I removed the filter and debris and cleaned the tube and filter out and reinstalled. Reinstalled the drain pump and hoses and reassembled the unit. Tested t(e unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, Texas 78733
Luis
Job Details: 12/15/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site for water leaking and broken shelf. Found frame to shelf broken will need to order new frame and support,will also use shims to adjust drain pan from being bowed ; ordrng 1 JFX2897DRM02 (Frame) and 1 W10530297 (Support)"
Near Georgetown, Texas 78633
Kayman
Job Details: 12/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for microwave making rattling noise. Upon inspection I found one of the screws in the damper was missing causing the damper to rattle when in use. I replaced the screw and tested the unit. The unit is otherwise working as designed at this time. Job complete.
Near Leander, Texas 78641
Lou
Job Details: 12/15/2020
DRYER MAYTAG MED7230HC0 "Arrived on site to install previously diagnosed and ordered part. Due to the belt switch failure, I removed and replaced the belt switch and tested. Unit is operating as designed. Also found the blower wheel broken in one spot. I removed and replaced the blower wheel and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
Near The Hills, Texas 78738
Brandon
Job Details: 12/15/2020
COOKTOP WHIRLPOOL JGD3536GB00 "Arrived on site for customer complaint of flames being to high, I adjusted all burner valves, unit tested good."
Near Cedar Park, Texas 78613
Tommy
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for for unit not cooling in eke there compartment. Upon arrival checked polarity at outlet found voltage and polarity good. Found compressor not running start device not pushing any amps through. Ordering starting device and capacitor. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10873801 (STARTING DEVICE ) and 1 WPW10350564 (CAPACITOR )
Near Salado, Texas 76571
Wesley
Job Details: 12/15/2020
WASHER MAYTAG MVW6200KW0 "Arrived onsite for intermittent squeaking. Based on video audio, I am ordering gear case to repair. All else checks good. No error codes. Office to reschedule. ; ordrng 1 W11423758 (GEARCASE)"
Near Manor, Texas 78653
Matthew
Job Details: 12/15/2020
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for issues with left rear burner. Upon inspection found failed LR burner. No continuity and OL when testing resistance. Will need to order and replace LR burner and switch. Office to reschedule ; ordrng 1 W11396792 (BURNER ) and 1 WP3149404 (switch-inf)
Near Lago Vista, Texas 78645
Lou
Job Details: 12/15/2020
RANGE KITCHENAID KFDD500ESS02 "Arrived on site to inspect range cooktop burner flames. Upon further inspection, I tested the burners and found the front left, middle, front right and right rear burner flames all too high. When I tested the front left and the middle burners, flames shot out from the burners. I found that the front left burner flame was too low in the low setting that it would turn off. I adjusted the flame and it began to operate properly. I attempted to adjust the other burners but the flames continued to burn too high or shoot out from the burner. I am ordering all of the burner heads and the caps, along with the regulator. No gas leaks detected during service.; ordrng 1 W10582429 (valve-gas) and 1 WPW10171140 (cap-burner) and 1 WPW10299236 (cap-burner) and 1 WPW10333445 (burnr-base) and 1 WPW10336094 (burnr-top) and 2 WPW10406243 (burnr-head)s and 1 WPW10406797 (burnr-head) and 1 WPW10406878 (burnr-head)"
Near Hamilton, Texas 76531
Jonathan M
Job Details: 12/15/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for a washing machine that has a lid lock error. Inspected unit and work area. Placed in service diagnostics and found no stored error codes tested individual components and found the door lock not registering the door being closed. Found the latch not registering the door being closed when the switch was pressed. Replaced the latch and tested unit. Unit is working as designed. Call complete.
Near Round Rock, Texas 78664
Jimmy J.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for ICEMAKER HAS HARDLY MADE ANY ICEPlaced in diagnostics and found the ice box fan not spinning at full speed. Replaced ice box fan plus UI and control to ensure the ice box fan was not getting the wrong voltage. After installing the ice box fan UI and control I placed fridge back in diagnostics and ice box fan ran and sounded as it was designed to spin. Ran test 57 to harvest. Passed test. Ran test 45 and I could hear the mold fill. No leaks detected. Fridge is operating as designed.
Near Austin, Texas 78734
Luis
Job Details: 12/15/2020
FREEZER WHIRLPOOL JF42NXFXDE02 Arrived on site for no lights. Found multiple leds dead in fresh food and freezer a few leds dim diagnosed multiple failed leds ordering new leds and will need to replace freezer and fresh food leds ; ordrng 4 W11462342 (Led module)s
Near Bastrop, Texas 78602
Andy
Job Details: 12/15/2020
DISHWASHER GE GDF530PGM0BB "Arrived on site to install previously diagnosed inlet valve. Removed failed part and attempted to replace with new and found incorrect inlet valve. Checked model number and model number is correct, pulled up part number and part number match’s. Possibly incorrect part in bag, ordering parts research to verify part. Also ordering control in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (PARTS RESEARCH/VALVE ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X25198 (CONTROL )"
Near Leander, Texas 78641
Tommy
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Arrived onsite for unit no cool. Upon arrival found unit condenser fan and evap fan operating as designed but compressor receiving 0 amps from Orion control box. Ordering Orion control box. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11336586 (ORION CONTROL )
Near Hewitt, Texas 76643
Jonathan M
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for a dishwasher that was flashing an F9E1 code and would not drain. Inspected unit and work area. Unit still had water at the bottom and heard drain pump trying to drain but hitting something underneath. Remove drain pump and found a piece of metal blockage stopping the impellers from spinning. Remove obstruction and tested unit. Unit filled re-circulated and drained as designed. Call complete.
Near Kingsland, Texas 78639
Cliff
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL KURR204ESB01 Arrived on site to diagnose a under counter refrigerator with no lights. Found LED strip shorted. LED strip will need to be replaced to complete repairs. Was not able to pull up model number on parts look up. Office to research correct part and set return appointment.; ordrng 1 RESEARCH (LED STRIP)
Near Canyon Lake, Texas 78132
Andrew
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site to test unit for water dispenser and ice maker issues. Found water valve in wall was not working. Valve was on but no water was coming out. Attempted to move valve from on to off a few times to see if I can get water out but failed. Advised customer to have contractor fix valve. Job complete.
Near Austin, Texas 78703
Matthew
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW5090JW0 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit and unit is functioning properly. Job complete"
Near Killeen, Texas 76542
Al
Job Details: 12/15/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived to inspect washer leaking.Confirmed the complaint and found the leaks were coming from both the pump and valve.Replaced both and unit now works properly without any issues.Job completed Customer satisfied
Near Killeen, Texas 76549
Al
Job Details: 12/15/2020
RANGE FRIGIDAIRE FEF316BSC Arrived to inspect range not heating at the bottom. Confirmed the complaint and found the bake element was defective.R&R it and unit tested as designed.Tenant satisfied.Job completed SERIAL NUMBER NOT VISIBLE IN SD PIC.
Near Lorena, Texas 76655
Jonathan M
Job Details: 12/15/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to install correct console and control. Inspected unit and work area. Replaced both parts and tested unit. Unit is working as designed. Re-calibrated unit due to new controls and unit is working as designed.
Near Belton, Texas 76513
Wesley
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite and found failed drain pump. unit drain pump replaced. All checks good, in event of further failure
Near Harker Heights, Texas 76548
Tyler
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW86HEBC0 Rived on site for washer needing previously diagnosed drain pump as well as water inlet valve. Upon arrival I was able to disassemble and install the needed parts and then retest the unit to verify that everything is now functioning as designed and the prior issues and I’ll fixed. Call complete. No leaks before during or after repair
Near Moody, Texas 76557
Jonathan M
Job Details: 12/15/2020
OVEN JENN-AIR JJW8430DDS "Arrived on site to install rebuilt control. Inspected unit and work area. Roof replaced control and tested unit. Unit is seemingly working as designed. Due to this being an intermittent issue, I advise the customer to just keep an ion it and to call back to American home shield should any further problems persist."
Near Temple, Texas 76502
Wesley
Job Details: 12/15/2020
REFRIGERATOR GE GSS25JFMDWW "Arrived onsite and found frosted evap. Found unit defrost heater shorted. No other problems detected. Ordering heater to repair. Customer defrosting unit ; ordrng 1 WR51X10055 (heater,defrost)"
Near Killeen, Texas 76542
Tyler
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL ED5FHEXSB00 Arrived on site for refrigerator not cooling properly. Upon arrival I found unit was running but the customer stated it seemed to tout random since the previous repair. I found the low and high side psi at -10 & 130. I also found coils underneath unit were covered in a lot of debri that needed to be cleared out for proper ventilation. After running info of psi by PR I was instructed to top off r134a to make sure pressures stabilized to their recommended levels. I also instructed the cust to get the coils cleaned ASAP to prevent further airflow restriction to the compressor. Unit now functioning as designed call complete
Near Copperas Cove, Texas 76522
Al
Job Details: 12/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer not heating.Confirmed the complaint and checked voltage at the outlet and outlet checked fine.Discovered the cutoff was defective.R&R it and unit tested as designed.Customer satisfied.Leave behind completed.Job completed
Near Killeen, Texas 76543
Tyler
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived on site for refrigerator leaking water out of the icemaker. Upon arrival customer stated the water report out of the icemaker dispenser as well as on top of the fridge at random times. Upon further inspection I found that there was a bad water inlet valve on the unit that was leaking water into the icemaker troth it was overfilling it and causing it to freeze which then caused by pressure inside the fill line which popped a hole through the filter up at the top of the fridge causing water to pour out the top.; ordrng 1 W11415785 (FILL TUBE)
Near Killeen, Texas 76549
Al
Job Details: 12/15/2020
REFRIGERATOR GE GSH25JSXLSS Frozen in door after jake connection.Customer to let unit thaw out.Valve replaced.Job completed
Near Killeen, Texas 76542
Tyler
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL ER2CHMXPB04 Arrived on site for refrigerator that would randomly shut off and defrost according to the customer sometimes every couple days and sometimes every couple weeks. Upon arRival I found that the evaporator fan motor compressor and condenser fan motor was not running at all. Check to ensure that the fridge is receiving the proper 120 V to the thermostat and defrost timer and that’s when I found out the defrost timer is stuck in place and not advancing back to the cooling cycle. Then replace the defrost timer and we tested the unit and verified that the unit kicked out immediately upon installation of the new part and the unit is not functioning as designed and only 24 hours to stabilize the temperatures. Call complete
Near Killeen, Texas 76543
Tyler
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on site for icemaker not dispensing ice properly according to the customer upon arrival. Upon arrival customer stated that they were having trouble getting the ice to the spins and couldn’t get the ice bucket out of its mounting position to verify whether or not there was ice in the bucket but they also said the water is Dispenser had worked great since their initial complaint. Customer also stated that since they had replace the water filter around the same time as when they notice the ice bucket was having an issue and not wanting to remove itself and they noticed that a lot of the items in the fresh food compartment were starting to freeze over such as carrots and other items. I was able to eventually get the ice bucket out of its mounted position and found some of the ice in the bucket was melted together causing it to jam up and get stuck and after clearing out the melted ice I was able to Rita’s and verify that the dispenser is working
Near Belton, Texas 76513
Wesley
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite and replaced control ui and latch to repair unresponsive issue. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Woodway, Texas 76712
Jonathan M
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for a dishwasher that won’t heat properly. Inspected unit and work area. Placed unit and service diagnostics and found no storage area codes. Customer advised that he does think the unit does he to some retrospect but it doesn’t dry his dishes. Ran unit through an auto test and found unit working as designed. I noticed the customer was not using rinsing and advised him of that. I also advised him of the energy efficiency ratings would not allow the heater to remain on like the older style dishwashers do. I advised him how to get his best dry out of the machine. Went over user care guide and unit is working as designed. Call complete.
Near Harker Heights, Texas 76548
Tyler
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "On site for refrigerator not cooling properly in the fresh food department. Upon arrival I found that the fresh food evaporator coil had a major defrost issue not allowing proper airflow. I’ll double check on service matters and found that the unit had an S code number to help provide the customer with parts and labor coverage of the evaporator cover as well as main control the back that related to the defrost issue. After replacing both needed evaporator cover and main control in the unit and after reassembling and testing the unit I was able to verify with the customer that the unit will need 24 hours to recall but will start functioning at that point and that it can take up to four days for the icemaker to fully fill the bin up.
Near Killeen, Texas 76542
Al
Job Details: 12/15/2020
DRYER WHIRLPOOL LEQ8611LW0 Arrived to inspect dryer not heating.Confirmed the complaint and found the element was defective.R&R it and unit tested as designed.Customer satisfied Job completed
Near Killeen, Texas 76542
Tyler
Job Details: 12/15/2020
MICROWAVE GE JVM1640CJ03 Arrived on site for microwave making a loud rumbling noise.Upon arrival I put a cup of water in the unit and ran a quick minute test and found immediately that the fan motor located right behind the main control on the right side of the unit has bad internal bearings within it. The silver arm that comes out of the motor that the fan blade attaches to is actually starting to wobble inside the motor internally which in turn is causing the fan blade to wobble as it spins and knocks it against the inner portions of the microwave cavity where it’s mounted. The separate Circulation fan motor in the back of the unit as well as all other hardware in the unit were functioning as designed with no odd noises or irregularities. Part number to the part needed is WB26X10164; saved tckt
Near Austin, Texas 78738
Brandon
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site to replace ice container and shaft, after replacing, ice was able to dispense. Tested good."
Near Briarcliff, Texas 78669
Robert
Job Details: 12/15/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on job to replace previously diagnosed. After replacement test operation water working and door closing properly. No leaks detected at time of service
Near Waco, Texas 76706
Jonathan M
Job Details: 12/15/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested voltage going from the main control to the spark module. Found proper voltage but unit not it’s allowing gas into the chamber. Replaced spark module and tested unit. Unit began working as designed. Noticed customer had a gas leak from their inlet gas hose. Advise them to replace the gas hose prior to use due to safety concerns. Call complete.
Near New Braunfels, Texas 78132
Noah D
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect fridge for not illuminating cab, upon inspection found the lower freezer light out, replaced module and all lights returned. Fixed issue with water spout. Complete"
Near Canyon Lake, Texas 78132
Noah D
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer for squeaking, upon inspection found the dampers cracked, replaced all dampers and tested for functions. No problems found during spin. Complete"
Near Austin, Texas 78703
Leonardo
Job Details: 12/15/2020
MICROWAVE JENN-AIR JMV8208BAS Arrived on site to test unit for fan running when door close. Test unit and found opened switched. Replaced switched test unit and unit test good job complete.
Near New Braunfels, Texas 78132
Noah D
Job Details: 12/15/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site to inspect washer for not starting. Ordering correct parts. Office to reschedule ; ordrng 1 W11130429 (FASCIA)
Near Austin, Texas 78723
Matthew
Job Details: 12/14/2020
WASHER WHIRLPOOL WTW7000DW2 "Arrived onsite for washer taking to long to fill. Ran auto test 51 and valve did not energize. Test failed. Replaced housing, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Liberty Hill, Texas 78642
Jonathan S
Job Details: 12/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to install previous diagnosed part. Removed failed evaporator fan and housing. Installed new and assembled unit. Tested operation, all tested good. No water leaks detected."
Near Hillsboro, Texas 76645
Jonathan M
Job Details: 12/14/2020
WASHER WHIRLPOOL WFW95HEDU Arrived on site for a washer that is not spinning out clothes properly and is leaving clothes wet at the end of the cycle. Inspected unit and work area. Customer advised that this unit is not leaving clothes wet at the end of every cycle but they are at the end of their warranty and wanted to make sure it was functioning correctly. She said it happens Placed unit in service diagnostics and found no stored error codes. Placed unit in an auto test and found unit to be working as designed. Had customer run a quick wash cycle and ran through the quick wash cycle fully. Unit ran as designed. Call complete.
Near The Hills, Texas 78738
Brandon
Job Details: 12/14/2020
DRYER WHIRLPOOL WED6620HC1 "Arrived on site for customer complaint of unit not starting, found fai.ed latch, I replaced latch, unit tested good."
Near Austin, Texas 78759
Wesley
Job Details: 12/14/2020
DISHWASHER JENN-AIR JDB8200AWS3 Arrived onsite and found unit not mounted. Found right upper track bearing strip broken. Found lower rollers breaking. Ordering track and rollers and mounting brackets to repair. ; ordrng 2 W10195416V (dish rack wheel)s and 2 WP8269145 (brckt-mtg)s
Near Austin, Texas 78758
Scott
Job Details: 12/14/2020
DRYER WHIRLPOOL WED7120HW0 Arrived on site for display dead . Found screen just lighted up grey . Replaced UI console . All checked norma. No lint build up found at time of service . Job complete .
Near Austin, Texas 78748
Jacob
Job Details: 12/14/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived onsite to replace part. Replaced valve. Valve was working. Had issue with control. Plugged in new control but the new control for some reason was working to the unit. Put old control back in. Unit was working. Did diagnostic test 2 times. Unit is working as designed. No leaks at this time. Job complete
Near Austin, Texas 78748
Leonardo
Job Details: 12/14/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for not heating. Test unit and found element wire has come loose. Secured connection test unit and unit test good job complete.
Near Austin, Texas 78759
Wesley
Job Details: 12/14/2020
DISHWASHER WHIRLPOOL KUDS35FXSS5 Arrived onsite and repaired broken upper rack adjusters with replacement kit.
Near Kingsbury, Texas 78638
Robert
Job Details: 12/14/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on job to replace previously diagnosed parts. After replacement test operation dryer heating no