Near Austin, TX 78746
Luis
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site or ice build up in fresh food. Found ice build up behind icemaker housing and on housing. Per service pointer will need to install control kit and adapter kit.
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 Arrived on site. Check for no cooling issues. Found main control board not sending power out to components on the refrigerator. Will need main control board to repair unit. Customer also have an issues with icemaker not working. Sensors checked OK all indications show bad icemaker. Will have icemaker on hand if customer wants to go with repair next time. Office to rescheduleFile#7724087636; ordrng 1 W10823803 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 Arrived on site. Check for no cooling issues. Found main control board not sending power out to components on the refrigerator. Will need main control board to repair unit. Customer also have an issues with icemaker not working. Sensors checked OK all indications show bad icemaker. Will have icemaker on hand if customer wants to go with repair next time. Office to rescheduleFile#7724087636; ordrng 1 W10823803 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 Arrived on site. Check for no cooling issues. Found main control board not sending power out to components on the refrigerator. Will need main control board to repair unit. Customer also have an issues with icemaker not working. Sensors checked OK all indications show bad icemaker. Will have icemaker on hand if customer wants to go with repair next time. Office to rescheduleFile#7724087636; ordrng 1 W10823803 (CONTROL )
Near Dripping Springs, TX 78620
Leonardo
Job Details: 02/07/2019
VENTHOOD KITCHENAID KXU8036YSS1 Arrived on site to replaced housing. Replaced housing test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 02/07/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to install previously diagnosed and ordered part. I removed the wheels from the old lower rack and installed them to the new rack and tested the rack and it operated as designed. The old rack had a cut in the racking and was beginning to rust. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 02/07/2019
REFRIGERATOR GE DSHF9NGYBCBB "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found that the fill tube was frozen. I checked the temps in the fc=34 degrees & rc =53 degrees. I found that the evaporator had a good frost pattern but the Evap fan motor sounded weak which is the reason for the high temps. I am ordering the Evap fan motor and scheduled return service for 02/08/19. Office to refund fees from prior service. No water leaks observed during service.; ordrng 1 WR60X10307 (mtr dc evap fan asm)"
Near New Braunfels, TX 78130
Robert
Job Details: 02/07/2019
WASHER WHIRLPOOL WFW92HEFW0 Arrived on job for complaints of not completing cycle. Found code display for over load. Changed settings for water soft and soap strength.
Near Leander, TX 78641
Cliff
Job Details: 02/07/2019
OVEN WHIRLPOOL WOD93EC0AS05 Arrived on site to test calibration on oven. Found upper oven 10° too low and the lower oven 20° too low. Reset calibration settings to compensate for offset. Tested unit and found all is functioning properly at this time.
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/07/2019
DISHWASHER WHIRLPOOL DU1055XTVQ1 "Arrived back on site for same complaint, customer decided to proceed with repair. Replaced control panel and tested good no leaks on site .
Near Cedar Park, TX 78613
Lou
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "arrived on site to install previously diagnosed and ordered part. Removed and replaced the UI and tested unit. Unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78733
Scott
Job Details: 02/07/2019
RANGE MAYTAG MER6770AAC Arrived on site for small front left burner not coming on . Found both switch and burner scorched . Replaced both and unit is now heating up . Job complete .
Near Georgetown, TX 78628
Lou
Job Details: 02/07/2019
MICROWAVE WHIRLPOOL WMH32519FS0 "arrived on site to inspect microwave display going off. Upon further inspection, I found the display not on but when opening the door, the inner light came on. While testing the unit by opening /closing the door, the inner light began to flicker but the display never came back on. I attempted to operate the unit by pressing a time and start and nothing happened. I removed all three switches/both interlocks and the main control and tested. The unit operated as designed. I advised the customer of my findings and repairs. Job completed."
Near Austin, TX 78701
Luis
Job Details: 02/07/2019
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for no ice. Ran diagnostics found weak water flow to reservoir diagnosed failed smart valve. Removed failed valve,installed new valve,checked water connections no leaks,powered unit on good water flow to reservoir.
Near Austin, TX 78741
Kevin
Job Details: 02/07/2019
WASHER WHIRLPOOL WTW4800BQ "Arrived on site and inspected washer and found drain pump is running constantly. Set washer into diagnostic cycle and ran all functions in manual And everything is working properly. Reset control board with a calibration and ensured pressure hose was clear, drain pump has stopped. Request of the customer attempt to do some laundry, if issue persists will need to replace the control board. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator ice maker not working. I tested temps in the fc=34, and rc=44. Found the unit not leveled or squared. I tested the ice maker and it operated as designed. I found a large amount of frost on the Evap. I defrosted the unit and it defrosted as designed. I leveled and squared the unit and am ordering the UI and Evap harness. Scheduled return service for 02/08/19. No water leaks observed during service.; ordrng 1 W10911770 (HARNS-WIRE) and 1 W11214887 (CONTROL-ELEC)"
Near Austin, TX 78733
Scott
Job Details: 02/07/2019
WASHER MAYTAG MVWB835DW3 "Arrived on site ,replaced console and control . Ran calibration and service test . Both checked normal. No water leaks detected at time of service job complete ."
Near Leander, TX 78641
Cliff
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found only partial frost pattern on evaporator indicating failed compressor. Compressor and UV dryer will need to be installed to complete repairs. Office will need to set a return appointment for two hour job.; ordrng 1 CNOTES (2 HOUR JOB) and 1 SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 W10507884 (compressor)
Near Hutto, TX 78634
Wesley
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Arrived on site and found unit operating with huge airgap. Used heat gun and silicone to correct airgap. Unit is now operating as designed. Possible control complications. Customer will call back in event of repeat symptom.
Near Austin, TX 78736
Kevin
Job Details: 02/07/2019
DRYER MAYTAG MED8200FW0 "Arrived on site and found airflow error code, found what customer is experiencing was anti-static function during the last eight minutes of a dry cycle recommended that vent to exterior be cleared to prevent any further damage no further repair is required at this time, job complete"
Near New Braunfels, TX 78130
Leonardo
Job Details: 02/07/2019
DISHWASHER MAYTAG MDB4949SDM2 Arrived on site to test unit for bottom wheels coming off. Test unit and found broken wheel on left and right side. Replaced 3 wheels test unit and unit test good. Customer also said upper rack rusted found rust on rack ordering new rack W10918525. Office to reschedule ; ordrng 1 W10918525 (UPPER RACK )
Near Copperas Cove, TX 76522
Al
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived to inspect refrigerator freezing items in refrigerator. I confirmed the complaint and instructed the customer about the damper and instructed them on the unit. All water lines were dry at the time of service.JOB COMPLETE
Near Austin, TX 78746
Kevin
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site and inspected refrigerator and found ice been has frozen in place. Removed ice bin and cleared all built up frost from chute. Recommended to customer that bin be removed and inspected frequently to prevent ice build up. Took one picture of the frost in the ice chute. No water leaks from connections at time of service, job complete SR7724113068"
Near Austin, TX 78727
Tyler B.
Job Details: 02/07/2019
DISHWASHER KENMORE 665.12773K310 "Arrived on sote for unit leaking from right side above junction box. Found water to be coming from float switch seal, removed baskets, removed float, found nut loose, corrected and tested good no leaks on site . Service fee waived"
Near Spicewood, TX 78669
Luis
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for noise issue and ice build up in fresh food. No frost build up on back cover possible popping noise in freezer is during defrost cycle which is normal for popping noise. Tested damper loud noise from diffuser,unplugged diffuser cold air entering around diffuser housing. Replaced diffuser added sealer around housing to prevent cold air entering when diffuser door is closed. Checked water flow weak,installed bypass good water flow reinstalled filter water flow good advised customer if water flow decreases to replace water filter.Powered unit on tested unit unit working as designed."
Near Cedar Park, TX 78613
Lou
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL ED5PVEXWS02 "arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer said the ice maker stopped working. I found that the evaporator was completely iced over. I did not install the diffuser as it is not the problem. I unplugged the unit and plugged back in after approx. 30 seconds. This allowed the unit to override defrost mode. The heater began to melt to ice. Using my steamer, I got rid of the remaining ice buildup. I am ordering the defrost control and scheduled return service for 02/07/19. Customer requests first call 8-10. No water leaks observed during service.; ordrng 1 WPW10366605 (cntrl-elec)"
Near Austin, TX 78732
Luis
Job Details: 02/07/2019
REFRIGERATOR AMANA ASI2175GRS00 "Arrived on site for cooling issue. Diagnosed unit not defrosting,removed Evap cover,ohmed thermistor and heater both read good. Diagnosed main control not running through a forced defrost. Ordering main control box; ordrng 1 W11203272 (CONTROL BOX)"
Near Austin, TX 78731
Paul
Job Details: 02/07/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 I gave the 10 screws to ms. Call complete.
Near Canyon Lake, TX 78133
Robert
Job Details: 02/07/2019
REFRIGERATOR JENN-AIR JUC2450ARS "Arrived on job for complaints of door falling off. found the screw loose,tightened screw and re aligned door.
Near Round Rock, TX 78664
Wesley
Job Details: 02/07/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and reset control and found motor fault error code. Found wire backed out at motor connection. Secured, all else checks good, unit operating as designed in diagnostics."
Near Bartlett, TX 76511
Steve C.
Job Details: 02/07/2019
OVEN KENMORE 790.48193 Arrived on site to replace the control board due to error code f10 . Replaced the control and tested the unit at 400 degrees. Unit works properly and job complete. Customer has a one year warranty on the part and labor.
Near Austin, TX 78744
Kevin
Job Details: 02/07/2019
RANGE WHIRLPOOL WFG505M0BB2 "Arrived on site and found oven light will not turn off button is unresponsive on control board. Replaced control board and it is now operating properly, job complete."
Near Seguin, TX 78155
Diego G.
Job Details: 02/07/2019
WASHER MAYTAG MVWB765FW2 "Arrived on site. Checked for no water issues. Found error code for bad thermistor on water valve. Replaced housing assembly, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 02/07/2019
WASHER MAYTAG MVWB765FW2 "Arrived on site. Checked for no water issues. Found error code for bad thermistor on water valve. Replaced housing assembly, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 02/07/2019
WASHER MAYTAG MVWB765FW2 "Arrived on site. Checked for no water issues. Found error code for bad thermistor on water valve. Replaced housing assembly, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78748
Leonardo
Job Details: 02/07/2019
OVEN WHIRLPOOL RMC275PVB01 Arrived on site to replace fuse. Replaced fuse test unit and unit test good light working and and heating job complete.
Near Georgetown, TX 78628
Arthur B.
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite for customer complaint of French door refrigerator not making ice in door. Ran diagnostics and found error code E2 (Lost Home Position). Ran test 036 and found no movement in icebox fan. Removed and replaced both icemaker and icebox fan. Reassembled and tested unit. Unit call for water as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78745
Kevin
Job Details: 02/07/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site and inspected dishwasher and after running a diagnostic cycle all functions are operating properly. Water temperature is 108 degrees at kitchen faucet after 1 minute. Recommended that it be raised to a minimum of 120° and also pods be placed directly into tub not dispenser. Heating element was likely reset by diagnostic cycle and explained to customer how water temperatures can cause it to turn off for its own safety. No water leaks from connections at time of service, job complete"
Near Pflugerville, TX 78660
Lou
Job Details: 02/07/2019
REFRIGERATOR GE GSH25JFTFBB "arrived on site to inspect refrigerator water not dispensing and no ice. Upon further inspection, I tested the water dispenser and nothing came out. I checked ohms to the valve since I could not hear the valve come on and found it to be open. I removed and replaced the valve and tested ad still no water. The customer put a new filter in within the last few months. I removed the filter and found evidence of a leak in the filter head. I removed and replaced the filter head and tested again and still no water. I disconnected the water line at the bottom left hinge of the door and found that the supply water line was frozen. I attempted to defrost the line, but due to time, I was unable to do so. I verified the ice maker was working and found frozen water that had splashed from the water tube onto the ice dispenser motor area. I found that the solenoid had gone bad due to this. I am ordering the solenoid and water reservoir and will return with all remaining pr
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site. Checked for noise issues. Found blade not secure correctly allowing noise to occur. Reposition blade and cycled, all functions tested OK."
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site. Checked for noise issues. Found blade not secure correctly allowing noise to occur. Reposition blade and cycled, all functions tested OK."
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site. Checked for noise issues. Found blade not secure correctly allowing noise to occur. Reposition blade and cycled, all functions tested OK."
Near Austin, TX 78704
Scott
Job Details: 02/07/2019
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site , replaced upper rack . Gasket wasn’t needed . Since repair unit hasn’t leaked . Ran diagnostics test , all checked good . Nonwater leaks detected at time of service . Job complete . No money’s collected ."
Near Bartlett, TX 76511
Steve C.
Job Details: 02/07/2019
DRYER GE GTD42EASJ2WW Arrived on site for the unit is making noise. Tested the unit and found there is a scraping noise and the unit drum will barely rotate. Disassembled the unit and found the pulley is not align with the belt. Readjusted the belt and assembled the unit. Unit works properly and advise customer to clean air vents every six months.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/07/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher not completing cycles. Performed diagnostics mode and at start up of diagnostics mode lights on display were soiled and would not continue with test cycle. Checked door switch and found in closed position. Tested at control and found control not reading door latch. Removed failed control and installed new. Tested unit in diagnostics mode. All tested good, no water leaks present."
Near Cedar Park, TX 78613
Lou
Job Details: 02/07/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not working. Upon further inspection, I tested in diagnostics with no error codes. After the water dispensed into the tub, the motor never came on. I removed and replaced the sump/motor assembly and tested. Unit operated as designed with no error codes. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/07/2019
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer shutting off after 5 minutes of run. Performed diagnostics mode and checked fault code, found F2-E1 stuck key and F4-E3 restricted air flow. Tested for heat and found unit heating. Gained access to control and tested moisture sensor (connector at P13 pin 1 and 2). Found sensor opened. Gained access to sensor and tested at quick connector and found opened. Tested wire harness at control to quick connector and found resistance. Will need to replace moisture sensor harness. Schedule return for Thursday the 7th. Informed customer on time dry and would be able to use until repair is made. ; ordrng 1 W11242876 (MOISTURE SENSOR ASSEMBLY )"
Near Austin, TX 78738
Brandon
Job Details: 02/07/2019
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to replace basket hub, after replacing, unit tested good. Collected balance on cc"
Near Leander, TX 78641
James
Job Details: 02/07/2019
COOKTOP KITCHENAID KCGS356ESS00 Arrived on site and installed new valve. Used bubble solution to test valves for leaks and found no leaks after repair. Unit working properly. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/07/2019
DRYER MAYTAG MEDC215EW Arrived on site and installed new element due to short in first element. Now unit is operating as designed.
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/07/2019
DRYER GE GTD33EASK0WW "Arrived on site for unit not always stopping, and not always starting. Replaced timer and tested and still had same issue, replaced door switch and tested good. Return cust has leave behind"
Near La Grange, TX 78945
Joseph C.
Job Details: 02/07/2019
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site for “constant clicking of right front ignitor” complaint. Inspected unit and found grounded switch for right front ignitor and grounded spark module. Removed and replaced spark module and switch harness. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78758
Scott
Job Details: 02/07/2019
WASHER MAYTAG MHW5500FW1 "Arrived on site , replaced drain pump . Ran diagnostics and all checke normal no water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78681
Lou
Job Details: 02/07/2019
OVEN WHIRLPOOL WOD93EC0AE00 "arrived on site to inspect oven temps. I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. At the 350 preheat, my temp reading was 372. My next five readings were 374, 343, 364, 340, 361 for an average of 356 degrees. I advised the customer of my findings and made recommendations for use and care of the unit. Job completed."
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 02/07/2019
OVEN KITCHENAID KOSE500ESS01 Arrived on site for Noisey operating at high temps. Started unit. Cooling fan blower wheel is starting to vibrate as heats builds up. Will have office reschedule when part is located. Will bring both fans ; ordrng 1 W10860984 (motor-fan) and 1 W10861504 (blower)
Near Pflugerville, TX 78660
Joseph C.
Job Details: 02/07/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for “noisy operation” complaint. Unit was not under Whirlpool warranty. Customer will need to call The Home Depot, to set up service."
Near Georgetown, TX 78633
Lou
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRX988SIBE01 "arrived on site to inspect refrigerator ice maker not producing ice. I tested temps in the fc section (4 degrees) and rc section (39 degrees). I placed the unit in diagnostics and tested mode 56 and there were no ice maker error codes. I tested modes 57, 58, & 59 and all passed. When I tested mode 15-ice level sensors, the unit showed 01-ice bin full or not present when the ic bin was present and empty. I found that the sensor switch for the ice maker had been turned off. I turned them switch on and mode 15 indicated that the ice bin was full when the bin was not in its place. No water leaks observed during service, job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 02/07/2019
DRYER WHIRLPOOL WED4815EW1 ACTUAL ADDRESS IS 404 PRIMROSE-B COPPERAS COVE TXArrived to inspect dryer not heating. Confirmed the complaint and removed and replaced the thermo fuse. Reassembled the unit and unit tested as designed.Property management to clean ventilation system in unit. JOB COMPLETE.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/07/2019
WASHER MAYTAG MVWC200XW2 Arrived onnsite and found that suspension rod had come out of place. Reinstalled. No new parts needed. All checks good.
Near Killeen, TX 76543
Al
Job Details: 02/07/2019
RANGE JENN-AIR JES1750FS0 Arrived to install previously ordered part. Removed and replaced the control panel. Reassembled the unit and unit tested as designed.JOB COMPLETE.
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
MICROWAVE FRIGIDAIRE FGMO205KFCY Arrived on site. Checked for latch issues. Found latch warren not allowing the door to open. Will need lever and latch hook to repair unit. Office to reschedule; ordrng 1 5304485407 (lever) and 1 5304503439 (LATCH HOOK )
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
MICROWAVE FRIGIDAIRE FGMO205KFCY Arrived on site. Checked for latch issues. Found latch warren not allowing the door to open. Will need lever and latch hook to repair unit. Office to reschedule; ordrng 1 5304485407 (lever) and 1 5304503439 (LATCH HOOK )
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/07/2019
MICROWAVE FRIGIDAIRE FGMO205KFCY Arrived on site. Checked for latch issues. Found latch warren not allowing the door to open. Will need lever and latch hook to repair unit. Office to reschedule; ordrng 1 5304485407 (lever) and 1 5304503439 (LATCH HOOK )
Near Pflugerville, TX 78660
Joseph C.
Job Details: 02/07/2019
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site for “rear right burner not igniting” complaint. Inspected unit and found ignitor broken. Removed and replaced ignitor. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near The Hills, TX 78738
Paul
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived onsite to replace the previous diagnosed parts. After getting the unit apart I found the line in the unit was 5/16” to the spigot and the line that was sent in the parts breakdown is 1/4”. I believe this is why the unit has dripped since day one because the hole in the dispenser facade is a 1/4” allowing the tubing to come thru it and not touch it causing the water to drip. Need to install a 5/16” x 1/4” reducer and use the 1/4” line that was sent. Ordering c-notes & WPW10334458 CONNECTOR. RS for Mon 2/11.; ordrng 1 C-NOTES (SEE DW FOR THIS PART, DO NOT ORDER.) and 1 WPW10334458 (CONNECTOR)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 02/07/2019
WASHER MAYTAG MVWB850YW "Arrived on site for unit loud in spin and agitation and leaking . Found the bearing has failed, Customer declined repair
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/07/2019
REFRIGERATOR MAYTAG MSB26C6MDH00 "Arrived back on site for no ice, opened ice container and found no ice. Inspected ice maker found small amount of water in maker, removed bottom trim and un hooked ice maker line and had water at connection. Tried blowing through line but was unsuccessful. Ran steam threw line with no success of clearing. Ran diag and tested tube heater and tested good. So water line inside door is not frozen. But pinched. Tried to see if replacement line was available but was un-successful. Unit will need another new door to complete repair. Door is unavailable. No leaks on site ; ordrng 1 CNOTE (PART AUTHO) and 1 LW10646623 (dor-fip)"
Near Fischer, TX 78623
Robert
Job Details: 02/07/2019
COOKTOP WHIRLPOOL WCG77US0HS00 "Arrived on job for complaints of gas smell in home. Found a gas leak coming from damaged regulator.Replaced regulator,Applied Teflon tape and tightened down. Gas leak went away."
Near Lockhart, TX 78644
Diego G.
Job Details: 02/07/2019
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site. Check for lid issues. Found lid not staying up all the way. Also found small scratch on top frame. Will need to replace lid assembly, top frame and hinges to repair unit. Reschedule for2/19/19 customer requesting afternoon appointment if possible; ordrng 1 CNOTES (CNOTES ) and 1 W10861714 (LEFT HINGE ) and 1 W11023747 (RIGHT HINGE ) and 1 W11097645 (FRAME )"
Near Lockhart, TX 78644
Diego G.
Job Details: 02/07/2019
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site. Check for lid issues. Found lid not staying up all the way. Also found small scratch on top frame. Will need to replace lid assembly, top frame and hinges to repair unit. Reschedule for2/19/19 customer requesting afternoon appointment if possible; ordrng 1 CNOTES (CNOTES ) and 1 W10861714 (LEFT HINGE ) and 1 W11023747 (RIGHT HINGE ) and 1 W11097645 (FRAME )"
Near Lockhart, TX 78644
Diego G.
Job Details: 02/07/2019
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site. Check for lid issues. Found lid not staying up all the way. Also found small scratch on top frame. Will need to replace lid assembly, top frame and hinges to repair unit. Reschedule for2/19/19 customer requesting afternoon appointment if possible; ordrng 1 CNOTES (CNOTES ) and 1 W10861714 (LEFT HINGE ) and 1 W11023747 (RIGHT HINGE ) and 1 W11097645 (FRAME )"
Near Copperas Cove, TX 76522
Al
Job Details: 02/07/2019
RANGE WHIRLPOOL WEE745H0FS1 Arrived to inspect cooktop range bubbling near panel. Confirmed the complaint was actually with the panel that was damaged. Couldn’t decipher how damage was caused. Spoke with CS who also advised to get AUTHORIZATION for the Panel.I ordered the panel and CNOTE for authorization.; ordrng 1 CNOTE (AUTHORIZATION NEEDED ) and 1 W10884502 (CONTROL PANEL (BLACK))
Near Wimberley, TX 78676
Robert
Job Details: 02/07/2019
DRYER MAYTAG MED8200FC2 "Arrived on job for complaints of loose fin. Found baffle damaged,replaced baffle and screws,locked in place."
Near Round Rock, TX 78664
Tyler B.
Job Details: 02/07/2019
DRYER AMANA NED4655EW1 "Arrived on site for no spin, found fuse popped. Replaced fuse and tested good."
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Arrived on site for “not dispensing ice” complaint. Inspected unit and found hopper off mount and locked up. Freed unit and reset position. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78741
Kevin
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "Arrived on site and inspected refrigerator and found damper motor is noisy, after replacing damper noise has stopped. No water leaks from connections at time of service, job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/07/2019
OVEN WHIRLPOOL WOD93EC0AS00 Arrived on site and found unit thermal fuse failed. Replaced thermal fuse. All else checks good. Unit is operating as designed. Unit now operating as designed.
Near San Marcos, TX 78666
Robert
Job Details: 02/07/2019
COMPACTOR KITCHENAID KTTS505ESS0 Arrived on job for complaints of not opening. After inspection found flap incorrectly positioned. Adjusted flap to correct position and functionality restored.
Near Austin, TX 78735
Brandon
Job Details: 02/07/2019
REFRIGERATOR GE Z5RP360NXARH "Arrived on site for customer complaint of unit leaking and over producing ice. Found the defrost drain line was frozen over and the ice maker was faulty. Needs to be defrosted, ice maker replaced, and install preventive heater wire into drain. Collected half service fee on cc. Part cost 160.72Labor 195; ordrng 1 CNOTE (2 HOUR JOB)"
Near Kyle, TX 78640
Robert
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on job to replace door. Verified door was damaged and replaced door. Tested functionality,passed. No leaks detected at time of service."
Near Kingsland, TX 78639
Thomas L.
Job Details: 02/07/2019
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site for door not operating properly. Removed and replaced door hinges and receivers and the door now works properly.
Near Austin, TX 78704
Scott
Job Details: 02/07/2019
RANGE WHIRLPOOL GW397LXUS06 "Arrived on site for oven tossing breaker . Found oven and broil not working but also not tossing breaker again . Igniter not getting proper amps . all four burners are working . Will need to order safety valve . Ordering valve . Didnt schedule return date , customer is going to talk to husband as well as new buyer . Talked to DW . No gas leaks detected at time of service ; ordrng 1 WP7501P232-60 (valve-oven)"
Near Austin, TX 78741
Kevin
Job Details: 02/07/2019
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived on site and inspected dishwasher and found customer complaint is his not drying well. Found heating element is not connected on left-hand side and after correcting and running a diagnostic cycle function has returned. Found no rinse aid in dispenser and recommended that it be added in order to assist water in sheeting off of dishes. Ran a diagnostic cycle and found heating element is on at the end, recommended also that door be cracked at the end of the cycle to remove all steam from the interior, job complete"
Near Austin, TX 78748
Luis
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "Arrived on site to install parts previous tech diagnosed. Replaced ui control,water valve and filter housing. Restricted return vent air per prev. tech notes. Powered unit on tested water dispenser unit working as designed."
Near Austin, TX 78735
Kevin
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site and inspected refrigerator and found freezer is frosted over, not defrosting properly. Replace control board and user interface, refrigerator will need to be disconnected from power for at least 36 hours in order to defrost. Apartment maintenance is aware of how much water there will be from melted frost and ice and will handle it properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78753
Joseph C.
Job Details: 02/07/2019
WASHER GE WCSR4170G1WW "Arrived on site for “not spinning out clothes” complaint. Inspected unit and found timer and drive motor to be faulty at spin. Ordering new timer, drive motor, belt and lid switch. Will need authorization. No leaks detected, at time of service. Not able to set return date, due to need for authorization.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WH01X10302 (belt - 6 rib) and 1 WH12X10334 (lid switch asm) and 1 WH12X10348 (timer washer) and 1 WH20X10093 (motor and inverter a) and 1 WH41X365 (hose,water level) and 1 WX05X20641 (service kit belt too)"
Near Austin, TX 78735
Brandon
Job Details: 02/07/2019
REFRIGERATOR GE Z5RP360NXARH "Arrived on site to replace ice maker and install defrost drain line heater, after repair, unit tested good. Collected balance on cc"
Near Austin, TX 78704
Luis
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site for no cool. Gurgling noise from evaporator no frost on evaporator. Compressor making loud odd noise,diagnosed compressor failure,ordering new compressor and a uv drier. Job will need 2 hrs for repairs. ; ordrng 1 CNOTE (2 HRS) and 1 TJ90SF8404 (ACCESS VALVE. ) and 1 W10507884 (COMPRESSOR) and 1 WPW10143759 (DRIER UV)"
Near Spicewood, TX 78669
Luis
Job Details: 02/07/2019
REFRIGERATOR/TOP GE GFD28GSLESS Arrived on site to install fresh food door. Removed all components from door transferred all components. Installed new fresh food door ran water unit working as designed
Near Lakeway, TX 78734
Brandon
Job Details: 02/07/2019
COOKTOP JENN-AIR JEC4536BS00 "Arrived on site to replace controls, after replacing, unit tested good."
Near Killeen, TX 76542
Al
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived to inspect unit not dispensing water. Confirmed the complaint and attempted to steam out the water line at the bottom of the freezer door. The steaming did not solve the issue so OFFICE TO ORDER LW10728959 FREEZER DOOR SS.. customer told the door will take 6-10 weeks to arrive.NEEDS MORE WORK.; ordrng 1 LW10728959 (FREEZER DOOR STAINLESS STEEL )
Near Austin, TX 78745
Luis
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for leaking in fresh food and weak water flow. Removed top cover found water leaking from reservoir tube,removed unit from enclosure,ran voltage straight to valve,weak water flow and at times no water from valve. Diagnosed unit will need back water valve and reservoir. Replaced water valve and reservoir ran water dispenser good water flow and no leaks from reservoir."
Near Hutto, TX 78634
Wesley
Job Details: 02/07/2019
DRYER WHIRLPOOL WED7500GW0 Arrived on site and found unit door misshapen. Corrected shape for good closing. Unit is operating as designed. Advised customer on use and care.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/07/2019
REFRIGERATOR KITCHENAID KSCS25FKSS01 "Arrived on site for customer complaint of unit not dispensing ice or water, found no power getting to dispenser board. I inspected wiring at control board and all connections tested good, ordering control board. ; ordrng 1 CNOTE (AUTH) and 1 W10823805 (cntrl-elec)"
Near Austin, TX 78702
Robert
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on job for complaints of leaky dispenser. Valve not shutting off. Replaced valve leak stopped.
Near Round Rock, TX 78664
Tyler B.
Job Details: 02/07/2019
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site for pressure sensor error, tested unit and got error, checked all hose connections and tested good no holes or pinches, unit will need control to complete . Son not home till 2:30; ordrng 1 W11170706 (CONTROL)"
Near Cedar Park, TX 78613
James
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. I found ice had gotten stuck under the shut off arm causing no ice production. Removed ice and ice maker began cycling properly. Unit tests good. Job complete
Near Austin, TX 78704
Luis
Job Details: 02/07/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for door issues checked door seals good all doors sealing to cabinet correctly. Customer called in due to custom door panels not sitting flush advised customer she will need installers of custom panels to adjust panels to sit flush. Found deli drawer not fully opening and hitting door gasket. Added spacers to rails to allow deli drawer to open correctly.
Near Austin, TX 78739
Leonardo
Job Details: 02/07/2019
OVEN WHIRLPOOL KOSE500ESS03 Arrived on site to replaced glass and glass frame. Replaced parts test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 02/07/2019
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect oven operations. Upon arrival, I found the unit was dead. I removed the fuse and checked ohms and it was open. Replaced the fuse and tested the unit on Bake 350 degrees. Unit operated as designed. Contacted Techline and spoke with Kathy as this is the second time the fuse has gone bad from baking pizzas at 450 degrees. Discussed installation, door sealing and cooling fan operation. All checked good. File #7724091838. Advised the customer of my findings and repair and me notifying Techline to document ongoing issue. Job completed."