We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Austin, TX 78744
Scott
Job Details: 04/13/2023
Arrived on site for oven having to correct time every few days . Found unit is not on WiFi. Ran diagnostics no error codes . Instructed customer on units WiFi and being connected . Did leave WiFi team number if she has any trouble setting up . Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Austin, TX 78747
Scott
Job Details: 04/13/2023
Arrived on site for surface light not turning off . Found relay stuck on control . Replaced control and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Lou
Job Details: 04/13/2023
"Arrived on site to inspect dishwasher not starting. Upon further inspection, I placed the unit in diagnostics and once I had it in diagnostics, I could not get the unit to advance passed the error codes as the start button is not responding. I removed and replaced the UI housing and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use (water softener system). No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCIG556JBL01
Near Georgetown, TX 78628
Lou
Job Details: 04/13/2023
"Arrived on site to inspect cooktop humming noises. Upon further inspection, the customer placed a pot of water on the cooktop and turned it up to 6 and the element began to make the normal electrical humming noise. I explained that the noise is normal and the lower temp will result in a lower humming sound and the high the temp the louder the humming noise will get. I provided the wording from page 12 of the owners manual explaining the humming noise. No repairs needed at the time, job completed."
We serviced a
LG DRYER
Model DLE2301R
Near Georgetown, TX 78628
Lou
Job Details: 04/13/2023
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on to test and immediately the unit began to make a high pitched squealing noise. I disassembled the unit and found the back right roller inner shaft had rust built up on it due to hair and other debris built up on the roller shaft. I attempted to clean the roller, but it continued to fail. I replaced the roller with one from my van stock (4581EL2002C) and cleaned the remaining rollers and shafts and reassembled the unit. Retested and the unit is operating as designed. Being as the rollers were replaced within one year, they are still covered under the 1 year AEX warranty. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78747
Scott
Job Details: 04/13/2023
"Arrived on site , replaced previous parts ordered , ran diagnostics,all checked normal. No water leaks at this time. C-notes . Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/13/2023
Arrived onsite for oven with a burning smell. On inspection the oven has not been used very much. Informed the customer that you need to burn the oil off the unit before the smell goes away. I turn the oven to 475? for 1 hour. The smell has lessened but still faintly smell it. Told the customer to put a pan of water with spices in it and let it vaporize in the oven to help get rid of the smell.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Andice, TX 78628
Maurice R
Job Details: 04/13/2023
Arrived onsite for refrigerator door handle loose. On inspection 1 set screw was missing out of the handle. Replaced the handle and tested unit. The door opens as designed and no water leaks detected during inspection.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76543
David Z
Job Details: 04/13/2023
Arrived on site to diagnose washer throwing F7E1 error. Tested unit and heard a loud buzzing under the unit. Checked and found capacitor leaking fluid and dripping. Replaced capacitor. Retested unit and verified proper spinning and function. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Leander, TX 78641
Gerry C
Job Details: 04/13/2023
"WED5050LW0 Arrived to inspect no power. Upon arrival, I found the unit had started working again, but the customer advised me that it had gone out for approximately one week. I tested all connections, supply voltages and corrected terminal wiring issues. Voltage was steady through all tests and I also checked all other connects within the unit. During testing, I found the airflow appeared to be somewhat restricted and advised the customer they should have the venting cleaned. Operational test good."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Leander, TX 78641
Gerry C
Job Details: 04/13/2023
"MED6200KW0 Arrived to instal previously diagnosed and ordered parts. Prior to part replacement, I inspected the unit. I immediately found the front drum bearing dislodged, canting the drum off-center. I corrected the issue and then found the drum would drag on something within the chassis. Inspection revealed the front motor mounting clip was reversed and the motor was semi-loose, allowing the torque from drum rotation to rotate the motor frame within the mount, causing it to rub on the drum. I corrected the motor mounting position and clip issue and tested. The unit operated the rotational system as designed, but testing heating showed a very slight temperature rise, only in the first few seconds of operation. I removed the back cover and found the thermistor on the air plenum was not connected on one leg. Correcting the issue and re-testing, I found all functions had returned and the unit heated and cycled as designed, with a very good heat-to-cool timing ration, indication good airflow. No parts required."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, TX 78653
Matthew
Job Details: 04/13/2023
Arrived onsite to replace faulty timer. Found that original timer seized and fractured selector knob internally. Replaced timer but knob will be needed to complete repair. Ordering knob. ordrng 1 W11328381 (Center knob)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Gerry C
Job Details: 04/13/2023
"WDT970SAHZ0 Arrived to inspect leak. F2E1, which is an unknown error and likely from testing and /or installation. Proceeding with inspection, I found the drivetrain within the spray arm felt too loose and due to having a replacement, elected to disassemble and check. The slide valve had popped out of the gear train, causing intermittent binding of the slide valve and likely stalling of the arm. Due to the erratic nature of the leak, it is likely that there were only certain positions the arm would stop within and during the cycle, the position was randomly hit, causing the leak. I removed and replaced the spray arm assembly and tested. The issue appeared corrected and the customer will monitor and contact if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/13/2023
Arrived onsite for cooktop center burner having issues. On inspection the center burner goes out when going between high and simmer. WP said that it is a known issue that is resolved by changing the manifold out. Ordering a manifold. No gas leaks detected during service.; ordrng 1 W10594397 (Manifold)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Copperas Cove, TX 76522
David Z
Job Details: 04/13/2023
"Arrived on site to follow up on sealed system repair on non cooling refrigerator. Tapped system and found no pressure built, but unit has been off. I replaced the compressor and the dryer both. I followed up by pressuring the system with 100psi of nitrogen to check for leaks. I found 0 pressure drop at all, and system fully pressurized and equalized. Vacuumed unit and charged to mfr specs. Tested unit and verified all working as designed, cooling present. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78745
Scott
Job Details: 04/13/2023
"Apt 143 Arrived on site for no cool fridge . Found room temps in both sections . Compressor buzzing and running high amps . Ordering compressor,evap, r600 kit , nitrogen .service port , uv drier .Call to set return ; ordrng 1 Weight3HRS and 1 Uvdrier and 1 Serviceport and 1 R600kit and 1 Nitrogen and 1 W11282685 (Evap) and 1 W11358352 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 04/13/2023
"KRMF706ESS01 Arrived to inspect ice dispensing issue. I found the issue was actually with water not being dispensed and the ice worked as designed, notably with a full bin and the appearance of good production. I found the water dispenser solenoid would not actuate and testing at the solenoid, there was no voltage being sent. I traced voltage to the control and it was absent there as well. Inspection of the UI revealed the connector seated, but when disconnecting and reconnecting, the issue was resolved and through multiple tests. The chassis required squaring and setup and after performed, the unit was up to standard. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Del Valle, TX 78617
Matthew
Job Details: 04/13/2023
Arrived onsite for washer panel not responding with tone. Upon arrival inspected unit. Found volume turned all the way up but no tone responding. Power cycled unit and no change. Ordering panel due to speaker not functioning. Office to reschedule ; ordrng 1 W11478526 (UI panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78759
Paul
Job Details: 04/13/2023
Arrived onsite for a refrigerator not cooling correctly. I checked the frost patterns on both evaporators and both were not frosting correctly. I checked the entire system and all the lokrings and welds for dye finding none anywhere. I found a faint trace of what looked like dye in the condenser drain pan but both evaporators and both drip pans along with the drain tube were completely clean. I could hear the refrigerant spitting and sometimes the flow into the evaporators would stop. I put the unit in service test 4 and hooked my gauges up. I found the compressor working properly pulling down into a deep vacuum in step 3. In step 4 my pressure on the low side started in an 8 psi vacuum and my high side was at 75 but after a few seconds I could hear the refrigerant flow start spitting and the low side went into a deeper vacuum and the high side went up to 95 psi. When it switched to the FC in step 5 it did the same thing. I dumped the charge and vacuumed the system for 45 minutes the stopped the pump and watched my gauges for 15 more minutes and they never moved. I charged the system with 65 grams of R600 and ran test 4 again. The pressures were good and the refrigerant was flowing properly the entire time. Both evaporators were developing full frost patterns and the unit was cooling properly. Call complete.
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Leander, TX 78641
Lou
Job Details: 04/13/2023
"Arrived on site to inspect washer not getting water. Upon further inspection, the customer advised that the dispenser has water remaining inside after each wash. When the drawer was pulled out, I found the softener cup full of water. I placed the unit in diagnostics showing no error codes and tested manually and automatically and the unit is operating as designed. Per service pointer #W11504923, No water leaks observed during service.; ordrng 1 W11524105 (Dispenser assembly)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Manor, TX 78724
Joe Z
Job Details: 04/13/2023
Arrived on site for unit turns off after 3 second. Upon arrival test unit and unit shuts off after 3 seconds. Replaced lower interlock W11551761 and there was no change. Replaced control W11552018 . Test unit and unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Andice, TX 78628
Maurice R
Job Details: 04/13/2023
"Arrived onsite for door not closing. On inspection the left hinge is bent up and the door is raised up and hitting the tub. Ordering the tub support,hinges and inner door panel. No water leaks detected during service. Office to reschedule customer when parts arrives.; ordrng 1 WPW10304231 (Support bottom) and 1 W11612302 (Hinge) and 1 W11612303 (Right hinge) and 1 W11637956 (Inner door)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near New Braunfels, TX 78132
Andrey
Job Details: 04/13/2023
"Arrived on site to test unit for wrinkle control not working, tested unit found no errors stored, tested and functions, steam function is working and wrinkle shield as well, customer had previous dryer with different wrinkle function, tested unit found vent restricted, tried to assist customer finding the restriction but its somewhere in to wall, customer buy tool to clear it out, unit is running as designed , job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Copperas Cove, TX 76522
David Z
Job Details: 04/13/2023
"Arrived on site to diagnose refrigerator that's not making any ice. Customer said they just has sheets of ice on the bottom of the freezer. Checked fill tube and found fill tube isn't seated in the fill cup, fill tube is too short. Ordering fill tube extension to resolve. Office to schedule. ; ordrng 1 WP2174755 (Tubing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waco, TX 76710
Tyler
Job Details: 04/13/2023
Arrived on site for refrigerator tripping breaker. Upon arrival confirmed issue and found breaker off. Found starting amp draw to compressor at 1.1amps and stabilized at 0.6 after 10 seconds. Replaced start device after ohming of compressor and defrost heater. Found unit working as designed and informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78737
Luis
Job Details: 04/13/2023
Different issue from previous repair. Arrived on site for freezer issue. Found freezer not defrosting due to defective fuse in harness ordering new harness assembly. ; ordrng 1 W11614809 (Harness) and 1 W11394920 (Cover evaporator)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Waco, TX 76711
Tyler
Job Details: 04/13/2023
Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f7e6 in diagnostics. After further testing I found capacitor failing. Replaced it and reset and retested unit. Found washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/13/2023
Arrived on site to test unit for unit giving F4E4 humidity sensor error. Will need to order new humidity sensor ; ordrng 1 W11590866 (Humidity center)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Waco, TX 76712
Tyler
Job Details: 04/13/2023
Arrived on site for refrigerator not dispensing water properly. Upon arrival found water pressure to unit stable and ice bucket full. Found harness to valve for dispenser loose in valve. Secured harness and found unit working as designed with no leaks. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78633
Gerry C
Job Details: 04/13/2023
"KRFF507HPS04 Arrived to inspect crisper sliding out. I found the legs were never set and the unit was leaning so far forward that the drawer would slide out. After correcting the drawer issue, I adjusted the doors to match the cabinet and found the left door badly warped. Office to order door and contact the customer to arrange return service. No leaks observed during service.; ordrng 1 W11518741 (LH, SS, RC Door)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near San Marcos, TX 78666
Andrey
Job Details: 04/13/2023
"Arrived on site to test unit for no power, tested unit for shorted cavity sensor, replaced sensor W11224856 from truck stock, tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Waco, TX 76707
Tyler
Job Details: 04/13/2023
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found large ice build up in fc due to unit not defrosting. Found fc thermistor failing and replaced it after removing all ice and finding heating working in diagnostics. Informed customer to give unit 24 hrs to stabilize temps. Call complete ; ordrng 1 W10384183 (Thermistor (truck stock))
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near San Marcos, TX 78666
Andrey
Job Details: 04/13/2023
"Arrived on site to test unit for open close door error, tested unit found right door switches not engaging properly, disassembled unit and found cracked switch holder, replaced switch harness and tested, unit is now running as de, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78730
Paul
Job Details: 04/13/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. Upon trying to remove the RC evaporator cover I found out the unit had a defrost issue and the coil was packed in frost and ice. I defrost the coil with my steamer and made sure the drain was clear. I tested the defrost element and found it good. I replaced the evaporator cover and main control. I turned the water on and tested the dispenser finding the leak the customer experienced coming from a cracked dual valve. I took a photo. I explained to the customer that the cooling issue should be resolved but the valve had to be ordered. I turned the icemaker off and turned the water off at the wall. Ordering W11567408 valve. ordrng 1 W11567408 (Valve)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near San Marcos, TX 78666
Andrey
Job Details: 04/13/2023
"Arrived on site to test unit for not agitating, tested unit found control receiving 120VAC but is not powering on, drain pump running continuously, replaced control and inspected unit for potential gear case failure, gear case and cam look good, tested unit unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78730
Paul
Job Details: 04/13/2023
Arrived onsite for an ice machine that the production has slowed down on and water is dripping from the top. On arrival the customer stated they replaced the filter and the production had gotten better but still wasnt like it once was. I tested the machine and found the filter housing dripping water and melting the ice in the bin. The customer stated it did the same thing with the old filter. The filter housing needs to be replaced. The rest of the machine is working as designed. Ordering W11266112 housing. ordrng 1 W11266112 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near New Braunfels, TX 78130
Andrey
Job Details: 04/13/2023
"Arrived on site test unit for air tower issues, tested u it found unit is cooling properly, removed shelves inspected tower found no manufacturer defects, some vents are closed to distribute air through out the unit evenly, showed customer that new tower and existing are identical and some vents are closed from factory per design, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/13/2023
"Arrived on site to install previously diagnosed door. Found door received is damaged/scratched. Installed turntable support. Contacted whirlpool and advised to order part directly from whirpool in Plainfield, have them inspect and us inspect once we receive door. Office to reschedule. SR#7736176844; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78132
Andrey
Job Details: 04/13/2023
"Arrived onsite to test unit for a shorted element and leaking tub, inspected and found that the element shorted and burned a hole in the tub, unit is still under warranty, replaced tub, tested, unit unit is now running as designed, no leaks detected job complete"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near New Braunfels, TX 78132
Andrew
Job Details: 04/13/2023
Arrived on site to test unit for RF burner knob twisting too much and not stopping on off. Parts were a run without. Needing right side manifold. Office to reschedule.
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS03
Near New Braunfels, TX 78132
Andrew
Job Details: 04/13/2023
Arrii oh we on site to replace previously diagnosed compressor and RC evap. Exposed evaps and and found FC evap has ice build up around cap tube area on top right. Removed ice build up ran service test 4 and applied bubble solution and monitored. Found when bubble solution applicator pushed into cabinet where suction tube and cap tube enter bubble would form. Slightly moved cap tube and obvious hissing present. Took video of leak and sent to whirlpool. Unit sent for review for refrigerant leak within cabinet. SR#7736143358
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HBS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/13/2023
Arrived on site to test unit for ice bin filling with water and leaking. Found external drain pump needs replaced. ordrng 1 W11539855 (External drain pump)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Taylor, TX 76574
Wesley
Job Details: 04/13/2023
"Arrived onsite for washer making some noises during operation. Tested unit and found good suspension level and balance. No error codes, all basic functions operating as designed. Advised customer on findings, unit is operating as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
David Z
Job Details: 04/13/2023
"Arrived on site to diagnose washer that was not powering on or functioning. Customer says it stopped mid cycle and no longer worked. On arrival found good voltage and polarity at the wall, and no unit response. Found failure is due to shorted drain pump that took out the control. I drained the unit with a transfer pump and disconnected the drain pump. Replaced control and plugged in unit to allow it to unlock and remove clothes. Unit still needs a drain pump. Office to schedule return visit when we have a drain pump and autho from ext warranty. ; ordrng 1 W11396717 (Drain Pump)"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Taylor, TX 76574
Wesley
Job Details: 04/13/2023
Arrived onsite for concerns about temp of oven and timer operation. Tested thoroughly and found proper heat function and timer operating as designed. Advised customer on design and use and care. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Cedar Park, TX 78613
Kimo
Job Details: 04/13/2023
"Arrived onsite for a dryer that is not drying, upon inspection I found that the blower wheel had come separated from the motor shaft and would not thread back on. Upon further inspection I found that the thermistors and fuses all good and the element as well. I am ordering the motor and the blower wheel. And scheduled for the 04/19/23; ordrng 1 W11549461 (MOTOR-DRVE) and 1 WP697772 (WHEEL)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Taylor, TX 76574
Wesley
Job Details: 04/13/2023
Arrived onsite and found unit operating with f3e0 error code and determined the uni sensor harness was unplugged from the control. Reinserted the harness connector. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/13/2023
"Arrived onsite for dishwasher ui not working. On inspection the ui was flashing on and off. Tried the ui and it made no difference, waited for the control board to get in stock to schedule a return visit. No water leaks detected during service.; O-emld tckt"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBR214KSB00
Near New Braunfels, TX 78132
Andrew
Job Details: 04/13/2023
"Arrived on site to test unit for damaged UI. Found liner and UI appeared to be warped from heat. Took pics and submitted to whirlpool. Unit would be sent for review for replacement. Sent POP to claims, unit was installed on 2/20/23. Job complete. SR#7736172723"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW
Near Andice, TX 78628
Maurice R
Job Details: 04/13/2023
"Arrived onsite for washer with a error of F8E3. Found another error of F9E1. The lid was in lock position tried use service mode to lock the unit with no luck. Tried to drain the unit no reason, tried to add no response. Tested the drain pump and it ohmed out with OL. Unplug the drain pump and but a new control board in and was able to,unlock the lid to remove clothes. Ordering the drain pump. no water leaks detected during service.; ordrng 1 W11396717 (Pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78746
Luis
Job Details: 04/13/2023
"Arrived on site. Replaced icemaker and heater assembly reassembled unit power cycled unit ran diagnostics icemaker passed harvest,ran fill test passed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Round Rock, TX 78665
Vincent
Job Details: 04/13/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was black stuff under washer. Tilted unit and found that gearcase had failed and damaged other components. Unit will need a new gearcase, belt, cam, shield, actuator, capacitor, motor and wash plate. OFFICE TO ORDER AUTHO. Office to reschedule for 04/18/23. Advised customer not to use unit until repairs have been completed. ; ordrng 1 W10752283 (Washplate) and 1 WPW10427633 (Shield) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 OrderAutho (Order Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, TX 78132
Andrey
Job Details: 04/13/2023
"Arrived on site to replace previously diagnosed fill tube heater and control, replaced parts and tested ice maker, completed diagnostics cycle and filled with water, advised customer to monitor for continued ice production, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 04/13/2023
Arrived on site to install previously ordered parts. Upon arrival found that I have incorrect part. Reordering console. Office to reschedule ; ordrng 1 W11192369 (Console)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Killeen, TX 76542
David Z
Job Details: 04/13/2023
"Arrived on site to diagnose dishwasher that was tripping breaker after install. On arrival found breaker was tripped. Breaker would not reset. I disconnected the power cable for the dishwasher and still could not reset the breaker. Advised customer they need to have that breaker replaced, it feels broken mechanically. Once they have a new breaker the unit should work correctly. Repair completed."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Bastrop, TX 78602
Joe Z
Job Details: 04/13/2023
Arrived on site for top oven takes to long to preheat. Upon arrival test unit and broil element on upper oven is not energizing. Pulled oven from wall and removed rear panel for inspection. Found left end of element fractured at terminal. Taped off harness to prevent causing a short. Need to order broil element for upper oven. Office to reschedule ; ordrng 1 W11617232 (Broil element)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Harker Heights, TX 76548
David Z
Job Details: 04/13/2023
"Arrived on site to diagnose wall oven that is not turning off properly. Spoke with customer who clarified that they feel the unit may not actually be shutting off when they cancel / power off the cycle. Checked for error codes and found none present. Customer said they can hear the fan running for an extended period of time after cycles are off. I checked a bake cycle and found it is canceling properly. I let the customer know that the fan running for an extended period of time is normal to cool off the chassis. I advised if the console is unresponsive that the customer needs to power cycle from the breaker, per service pointer. Customer can also use a hanging thermometer to confirm temp is dropping. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Austin, TX 78748
Scott
Job Details: 04/13/2023
Arrived on site for dryer making strange noise when starting up. Found blower wheel slipping when first starting . Tried tightening it down but still slipping . Ordering wheel and motor . Call to set return ; ordrng 1 W11492434 (Motor) and 1 697772 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78730
Paul
Job Details: 04/13/2023
Arrived onsite for a refrigerator with the lights not working and the control will not light up and the door switch is broken. I replaced the door switch and the control and the lights are working as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/13/2023
Arrived onsite for cooking burners not igniting. On inspection the flames were ignited on half the burners. I pulled the regulator and changed from propane to natural gas setting. The unit is working as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 04/13/2023
Arrived onsite for a washer that will throw a f6ee error code. Upon inspection I found that the unit did have the code. Which is a communication error between the control and ui. I replaced both and tested unit in quick wash and drain and spin and found unit operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
Kimo
Job Details: 04/13/2023
Arrived onsite for a dryer that will not turning on. Upon arrival the machine man and I found that there were loose aggressive dogs in the apartment. The customer was not home. We attempted several times to contact the customer at several different numbers found that no one answered. I am leaving it up to the apartment complex to coordinate with the customer a time when they can be home to secure the dogs so that we can work on the unit.. apartment complex to contact us to reschedule visit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Kimo
Job Details: 04/13/2023
"Arrived onsite for a refrigerator with a noisy ice maker, upon inspection I found that there was no noise coming fro the ice maker except for the ice dropping into the ice bucket, there was no chatter coming from the water inlet valve when the ice maker filled with water. I waited till the compressor kicked on and began moving the refrigerant through the cap tube and heated vibration/browning noise the it goes way l adjusted the mastic tap/sound deadening tape to cover the joints of the cap tube better but did the noise did not get better but the unit is in no danger of failing because of this. I advised the customer/ apartment manager off this."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Round Rock, TX 78665
Vincent
Job Details: 04/13/2023
Arrived on site to install parts previous tech ordered. Installed new icemaker and tested. Unit is now operating as designed. No leaks where observed during service. Advised customer to allow 24hrs for ice production. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Kimo
Job Details: 04/13/2023
"Arrived onsite for a refrigerator with a noisy ice maker, upon inspection I found that there was no noise coming fro the ice maker except for the ice dropping into the ice bucket, there was no chatter coming from the water inlet valve when the ice maker filled with water. I waited till the compressor kicked on and began moving the refrigerant through the cap tube and heated vibration/browning noise the it goes way l adjusted the mastic tap/sound deadening tape to cover the joints of the cap tube better but did the noise did not get better but the unit is in no danger of failing because of this. I advised the customer/ apartment manager off this."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Round Rock, TX 78681
Vincent
Job Details: 04/13/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was not dispensing fabric softener. Entered diagnostics and stored error code F5E4, ran diagnostics and found cold dual water valve not activating. Replaced both valves and retested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Elgin, TX 78621
Joe Z
Job Details: 04/13/2023
"Arrived on site to install previously ordered parts. Replaced keypad W10919303, control W11295990, and display W11108634. Test unit and all cooktop burners operate correctly. Test oven by preheating to 350. Unit preheated correctly. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Elgin, TX 78621
Joe Z
Job Details: 04/13/2023
Arrived on site for console powering on by itself. Upon arrival inspected unit. Need to replace control. Replaced control W10894098. Test unit by preheating oven to 350 and test all cooktop burners. Unit is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Elgin, TX 78621
Joe Z
Job Details: 04/13/2023
"Arrived on site to install previously ordered parts. Replaced motor W11497303, belt W11611297, and cam W10721967. Test unit and is operating as designed. No leaks present at this time. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bastrop, TX 78602
Joe Z
Job Details: 04/13/2023
Arrived on site for unit squeaking during spin. Upon arrival customer stated that the larger the size load the louder the squeaking. Test unit and heard sound coming from belt area. Raised unit for inspection. Found both the cam pulley and belt are worn. Replaced both cam and belt and rest unit. Unit is now operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78746
Luis
Job Details: 04/13/2023
"Arrived on site. Replaced defective drain pump ran water to pump no leaks,water drained from pump no leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near The Hills, TX 78738
Leonardo
Job Details: 04/13/2023
Arrived on site to test unit for 3rd rack not coming out. Test unit and found wheels of track. Removed the rack and secured the wheels to track test unit and unit test good job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM00
Near Austin, TX 78734
Leonardo
Job Details: 04/13/2023
Arrived on site to replace inverter and magnetron. Replaced both parts test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Round Rock, TX 78681
Kimo
Job Details: 04/13/2023
Arrived onsite for a washer that will not start. Upon inspection I found that cause of the issue was that the connection to the drain pump was not making good connection because the factory crimp was not properly done I replace the factory connector with some normal spade connectors and tested the unit and found unit operating as designed. No leaks at this time job complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Austin, TX 78748
Scott
Job Details: 04/13/2023
"Arrived on site , replaced outer door . No other issues found . No gas leaks detected at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Austin, TX 78736
Leonardo
Job Details: 04/13/2023
Arrived on site to replace tub gasket and hinges. Replaced both hinges and tub gasket test unit and unit test good. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS01
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/13/2023
Arrived on site of test unit for unit giving error code. Test unit and found loose wire at control board. Secured wire test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Hewitt, TX 76643
Tyler
Job Details: 04/13/2023
Arrived on site for dishwasher leaking. Upon arrival confirmed issue and leak. Found door gasket failing to stay in place on left side of tub. Replaced gasket and tested unit. Found no leaks and unit working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Kyle, TX 78640
Andrew
Job Details: 04/12/2023
Arrived on site and verified previously diagnosed icemaker and harness was needed. Replaced parts from icemaker kit. Ran diagnostics with no issues but found not fully filling as designed. Emptied icemaker and removed filter. Ice maker now filled as designed. Advised customer to replace water filter for water flow restriction. No leaks detected job complete.
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Georgetown, TX 78626
Gerry C
Job Details: 04/12/2023
"MVWC200BW0 Arrived to inspect washer shaking badly. I found the suspension failed and allowing the basket assembly to bounce up and down, nearly freely. The horizontal motion is transferred into vertical hop when this condition exists and I advised suspension R/R. I tested all other functions within manual test mode and verified the gear case seals were intact and there was no signs of any oil leaks. I removed and replaced the suspension, re-calibrated and tested. All functions were present and the unit did not vibrate as prior, freer the repair. During service I found the recently replaced cold water supply line was not fully tightened at the washer inlet and after correcting, a leak was corrected and did not return throughout the rest of the service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near New Braunfels, TX 78130
Andrey
Job Details: 04/12/2023
"Arrived on site to test unit for microwave not heating, tested unit found magnetron not engaging, disassembled unit and checked all switches and sensors, all are good, inspected inverter board and found a burn mark, replaced parts and tested, unit is now heating properly customer has confirmed that the water is hot, job completed"
We serviced a
JENN-AIR OVEN
Model JJW3830WS02
Near New Braunfels, TX 78130
Andrey
Job Details: 04/12/2023
"Arrived on site to test unit for F8E0 error, tested unit found code present, stated to customer that a control and blower will be needed to fix issue, but since unit will be taken apart recommended to replace lower fan as well, replaced parts, preheat upper and lower to 350, error is no longer, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Lakeway, TX 78734
Luis
Job Details: 04/12/2023
"Arrived on site for no,ice. Removed cover found broken wire grid,ran diagnostics pump not sending power to valve,unit passed other diagnostic test,ran normal cycle pump,sent power to valve weak water flow. Replaced grid cutter,pump and valve,ran diagnostics all test passed correctly good water flow to,pan. used 1 W10897719 (Water valve) from stock"
We serviced a
JENN-AIR COOKTOP
Model JEC4430BS00
Near Austin, TX 78750
Wesley
Job Details: 04/12/2023
Arrived onsite for cooktop with f1e1 error code. Determined shorted relay on appliance manager. Completed repair. Tested. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78750
Wesley
Job Details: 04/12/2023
Arrived onsite for compressor not kicking over and found locked compressor installed a new compressor dye drier and access valve. Vacuumed system and charged with 56g of r600a refrigerant. Compressor is now running as designed. Advised customer to observe for proper cooling before loading with perishables.
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near Leander, TX 78641
Maurice R
Job Details: 04/12/2023
Arrived onsite for range oven not igniting. On inspection the bake would light for 2 seconds and shutdown. Tested the coils on the regulator and they were not getting constant voltage. Replaced the DSI board and the unit started working as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Lou
Job Details: 04/12/2023
"Arrived on site to inspect wall oven not heating. Upon further inspection, I found the unit not connected to wifi and assisted the customer in connecting it to wifi. I pulled the unit out onto my dolly and found that the power cord was too short to fully pull the unit out (photo). I found the unit power cord is installed in the cabinets above the microwave (photo) with no slack in the cord. I advised the customer that the cord would need to be moved to at least behind the microwave in order for us to be able to service the unit completely. I tested the unit at the control and found no voltage between points PX1-1 to PX3-2 for the bake element and points PX4-2 to PX3-2 for the broil element. I could hear the relays clicking, but no voltage. I recommended that the customer have their builder check the wiring for the unit as they should be getting at least 240V and the unit is only getting 120V. I recommended the customer contact our office should they continue to have issues once the electrical has been corrected. No repairs needed at this time, job completed."
We serviced a
GE REFRIGERATOR
Model GFE28GMKDES
Near Leander, TX 78641
Lou
Job Details: 04/12/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting in the RC section, I removed and replaced the failed defrost element and bimetal and tested. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
Lou
Job Details: 04/12/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap motor failure and the right RC door gasket being torn, I removed and replaced the RC evap,cover with fan motor and right RC door gasket and sealed the drain tube at the back of the unit and tested. Used my heat gun to shape the gasket. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
KENMORE RANGE
Model 790.7323331
Near Marble Falls, TX 78654
Kimo
Job Details: 04/12/2023
"Arrived onsite for a range that will turn itself off as though you unplugged it. Upon arrival I ran the unit in bake and found that it preheated properly and the cylinder off and the on like normal, I tested the voltage at the wall and found that it was a steady 120vac, the I tried running the unit again and it turned itself off like it was unplugged but it was still plugged in to the wall. I installed the new control/clock and tested unit ss time and found unit operating as designed. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Lou
Job Details: 04/12/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to,the motor failure and the element bushings being incorrect, I removed and replaced the sump/motor assembly and element and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS1
Near Austin, TX 78739
Leonardo
Job Details: 04/12/2023
Arrived on site to test unit for unit not working no power. Test unit and found switch at wall turned off. Turned switch on test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Austin, TX 78703
Scott
Job Details: 04/12/2023
"Arrived on site for fridge leaking and lights . Found drain clogged with a sheet of causing drain to over flow and occasionally causing door not to close properly and cause it fridge to shut off lights . No other issues found .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78722
Scott
Job Details: 04/12/2023
"Arrived on site for tempmissues and dripping in fresh food . Found evap drip tray solid ice . Evap has normal frost . Removed ice ,drain tube clear and draining . Found heater ohm out at 105.8 . Recommended changing control due to inconsistent defrost times . Reran diagnostics all checked normal. No water leaks detected.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Bastrop, TX 78602
Joe Z
Job Details: 04/12/2023
"Arrived on site to install previously ordered parts. Replaced motor, cam, and belt. Test unit and unit is operating as designed. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78723
Joe Z
Job Details: 04/12/2023
"Arrived onsite for unit not operating. Upon arrival test polarity and is good. Test. Pts switch , fuse, door switch, and motor and are all checking good. Need to replace harness.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Austin, TX 78732
Wesley
Job Details: 04/12/2023
Arrived onsite and determined washplate seized and unable to be removed. Advised customer on additional needed part and customer requested keeping the for gearcase at their home in the box. washplate and belt to repair. ; ordrng 1 W10752283 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB02
Near Leander, TX 78641
Maurice R
Job Details: 04/12/2023
Arrived onsite for refrigerator not cooling. On inspection unit was in the maintenance building and there was evidence that the evap was frozen. On further inspection found that the thermistor was reading 2.7k 77? the air temperature was 75? the heating element read 23 ohms. When I checked the evap fan motor it was OL. Ordering a new evap motor. ordrng 1 WP2315549k (Evap fan motor)
We serviced a
JENN-AIR COOKTOP
Model JGCP436WP02
Near Austin, TX 78731
Scott
Job Details: 04/12/2023
"Arrived on site for least front burner not sparking and igniting . Igniter is sparking when other knobs are turned . . Ordering valve with switch . ordrng 1 W10475147 (Spark module) and 1 W10371235 (Valve with switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78703
Scott
Job Details: 04/12/2023
"Arrived on site for fridge making noise . Found freezer fan icing up also found FZ door rails are not closing properly at times and allowing warm air in . No water leaks detected at time of service"