We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Bastrop, TX 78602
Joe Z
Job Details: 08/07/2023
"Arrived on site for no t cooling. Upon arrival, found unit is hot in both boxes. Compressor clicks on runs for several seconds, only buzzes and pulls 11 amps. Need to replace compressor. This is a R600 system. Ordering compressor, nitrogen, R600 kit. Access valve, Uv dryer, and weighed 2 hours. Office to reschedule ; ordrng 1 W11574734 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Pflugerville, TX 78660
Vincent
Job Details: 08/07/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not washing the dishes. I ran a diagnostic test and found the was motor not running. Will need to replace the sump&motor. I replaced it with new one and found it defective leaking water from the seal at the pump. Will need to order a new one and test for leaks. Office to reschedule when parts area available. ; ordrng 1 W11613479 (Sump&motor)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Driftwood, TX 78619
Kevin
Job Details: 08/07/2023
Arrived on site and found no interior lighting in microwave. Customer also has experienced display saying open/close door when attempting to be used. Showed customer how door switches can failed to engage his door is not closed properly. Observed microwave work properly five times in a row. Will need to bring back Cavity bulb and transformer.; ordrng 1 W11238401 (Transformer) and 1 W10886919 (Lamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Bastrop, TX 78602
Joe Z
Job Details: 08/07/2023
"Arrived on site for not cooling. Upon arrival ran diagnostics and all test passed. Ran components test and all passed. Compressor runs and pulls correct amperage. Found hissing coming from evaporator. Need sealed system repair. . This is a R600 unit and contains 60 month warranty. Ordering compressor, evaporator, access valve, Uv drier, nitrogen, R600 kit, and weigh 2 hours. Customer requesting return asap. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Weigh2hours (Weigh 2 hours)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/07/2023
"Arrived onsite for unit leaking. Pulled unit and observed. Found unit leaking in wash cycle from where gasket and inner door meet. Called tech line for assistance. Spoke to Chris -SR#7737029179. Tech recommended Replacing inner door and gasket. If it does not fix, replace tub as last resort. Tub itself is not leaking . Set for Monday the 14th. 2 hrs. Unit must be tested on a normal cycle for min 15 minutes to insure its not leaking. A Auto diagnostic test will not accurately show leak. ; ordrng 1 W11559689 (Inner door panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cedar Park, TX 78613
Kimo
Job Details: 08/07/2023
Arrived onsite for a refrigerator that is making a noise at times. Upon arrival and testing I found that the noise was coming from the damper I replace it and tested again and found unit operating as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78738
Luis
Job Details: 08/07/2023
"Arrived on site. Found filter not fully entering filter housing,adjusted filter housing ran diagnostics all test passed diagnostics good water flow,recirculating pump working water drained into pump,drain pump powered on and drained water,compressor powered on good frost formation. Ran a normal operating cycle ice forming on evaporator plate. Recommended to only use whirlpool authorized water filter."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 08/07/2023
Arrived on site for broken door switch and doors out of alignment. Upon arrival inspected unit and found right door switch has failed. Need to replace switch. Replaced switch W11123941. Test unit and is operating as designed. Also found unit is not leveled correctly. Found unit is on unleveled tiles. Customer will need to shim front left of unit. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15POZP1
Near Wimberley, TX 78676
Andrew
Job Details: 08/07/2023
"Customer stated they were able to remove filter. No service provided, no fee collected."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Wimberley, TX 78676
Andrew
Job Details: 08/07/2023
"Arrived on site to test unit for not completing cycles. Found error codes f8e1(no/long fill) and f7e5(shifter fault). Found fill valves had sediment build up, found with slightest vibration latch would engage/disengage consistently. Replaced valve assembly, latch and control. Unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near San Marcos, TX 78666
Andrew
Job Details: 08/07/2023
Arrived on site to test unit for not drying properly. Found unit venting is restricted from wall to exterior. Unit failed vent test. Advised she would need to have maintenance clear ventilation to exterior. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Austin, TX 78738
Luis
Job Details: 08/07/2023
"Arrived on site for noise complaint. At time of visit unit running no odd noise from fans,power cycled unit only odd noise from from ice door motor opening and closing,installed new ice door motor. Motor will make noise while closing to make a tight seal on ice chute."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Smithville, TX 78957
Joe Z
Job Details: 08/07/2023
Arrived on site for unit mute while setting is on. Test unit and there is no sound pressing keys or when timer is done. Found unit is not on WiFi. Connected to WiFi. Power cycled unit and test. Preheat oven and unit sounded when ready. Ran a cook time of 2 minutes and Unit is now responding. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Cedar Park, TX 78613
Paul
Job Details: 08/07/2023
Arrived onsite for a washer with a broken part. I found the door strike broken and stuck in the latch. I removed the broken piece from the latch and replaced the strike. I ran the service diagnostics cycle and the machine completed the cycle and worked as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Belton, TX 76513
Tyler
Job Details: 08/07/2023
"Arrived on site for washer needing previously diagnosed rebuild. Upon arrival reconfirmed failure and installed rotor/stator motor as well as clutch, slider and harness. Reassembled and tested unit. Found no leaks and washer could agitate as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near New Braunfels, TX 78130
Andrew
Job Details: 08/07/2023
Arrived on site to test unit for not washing. Found error f4e3(wash motor not engaging). Verified voltage and recommend sump replacement. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Niederwald, TX 78640
Kevin
Job Details: 08/07/2023
"Arrived on site and inspected range and found tenant is experiencing intermittent AFCI breaker tripping. Turned on oven to preheat waited for it to reach 200? and then turned on all elements and breaker never tripped. Shared service pointer W11525530 with tenant, Issue tenant is experiencing is likely AFCI nuisance tripping.Documented with tech line no issues found with range. 7737027441"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Georgetown, TX 78633
Lou
Job Details: 08/07/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor failure (F7E1) and float switch failure, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78717
Kimo
Job Details: 08/07/2023
"Arrived onsite for a refrigerator that is missing leveling feet. Upon inspection I found that this motor of refrigerator does not have leveling feet just rollers/wheels. I also found that all wheels wheel good, I adjusted the door/chassis to get the doors to matchup properly and help with sealing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Austin, TX 78729
Paul
Job Details: 08/07/2023
Arrived onsite for a refrigerator not cooling correctly but the freezer seems ok. The customer stated the refrigerator started cooling a little better this morning. I found the FC completely packed with product not allowing any air movement. I did find air blowing into the RC but not a lot. I removed all of the product from the FC and inspected the evaporator. The evaporator was defrosted but there was ice in the drip pan and one of the return tubes from the RC was ice up and the supply tube was halve iced up. I removed the ice and the unit is working as designed. All door gaskets are sealing properly. I explained to the customer that there has to be room between the product and the evaporator cover and rook between the ceiling and the front to allow proper air movement. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78737
Matthew
Job Details: 08/07/2023
"Arrived onsite for dishwasher not completing cycle and leaving items dirty and wet. Upon arrival inspected unit. Found lower spray arm failed and will need replacement. Ordering arm. Unclear as to if housing is failed so bringing pump. Also found heater not energizing and confirmed with 4/2 heater failure. Bringing Heater, control, lower spray arm and possibly the wash motor. Set for Friday the 11th.; ordrng 1 W11550888 (Lower spray arm)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Liberty Hill, TX 78642
Lou
Job Details: 08/07/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I used my vent test kit to test the airflow to the unit and the first 2 tests failed (photos). When I removed the vent tube from the back of the unit, water and wet lint came out (photo). I cleared the water and lint with my shop vac and tested the airflow with the vent tube removed and the unit passed. I straightened the tube and reattached it to the unit and retested and again the test failed. I recommended the customer have someone check the vents for any clogs or potential damage to the vent tube going to the roof. I tested the unit to make sure it is heating properly and the unit is operating as designed. Contacted techline and spoke to Robert and advised of the complaint and my findings. Robert advised thst the customer would need someone to check the vents going to,the roof and provided SR#7737037348. No repairs needed at this time and no lint observed within the unit during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78746
Luis
Job Details: 08/07/2023
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
We serviced a
KITCHENAID VENTHOOD
Model KVUC606KSS
Near Georgetown, TX 78628
Lou
Job Details: 08/07/2023
"Arrived on site to install previously diagnosed and ordered part. Per techline recommendations, I removed and replaced the blower motor assembly and tested and unit remains dead/no operation. I removed and replaced the capacitor and retested and the lights came on briefly and when I went to test the blower, the lights turned off and the unit went dead again. I tested voltages at the junction box (123V) and filter board (123V). I tested continuity to all harnesses and all were good. I removed and replaced the filter board and retested and it remained dead. Removed and replaced the UI control and retested and still no operations. I contacted techline and spoke to Chris and advised of the repairs made and current status. Chris recommended replacing the filter board and UI control again at the same time and advised info would be documented on previous SR#7736689613. I advised the customer of the situation and all my testings and techlines recommendations. I am ordering the filter board and UI control and scheduled return service for 08/11/23. Once the controls are replaced and still no operation is, returning tech to call techline to get documented and proceed from their recommendations. Unit left unplugged for safety"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 08/07/2023
"Arrived on site and replaced drain pump, installed high drain loop and mounting brackets. Ran diagnostics with no issues. RO drainage was corrected on arrival. No leaks detected. Unit currently working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Temple, TX 76504
Tyler
Job Details: 08/07/2023
Arrived on site for range not turning on. Upon arrival confirmed failure and found terminal connections to oven not tighten at all and loose which lead to L1 side of connector burning up. Was able to repair wiring and reassembled and tested unit. Found range working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Wesley
Job Details: 08/07/2023
Arrived onsite and replaced the LR orifice holder and reassembled all parts and pieces. Unit is now operating as designed. Some ignitions lag due to old part ware. In event of ongoing symptoms ALL MANIFOLD PARTs except the left rear manifold will be needed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Liberty Hill, TX 78642
Lou
Job Details: 08/07/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit is washing fine, but near the end, it will leak water at the bottom of the door on the left side. I inspected the tub/door gasket and found the upper left corner of the tub/door gasket is pushed inward when it should be pushed outward with the door open (photos). I found the right upper corner is pushed outward as designed. Also found a dry water streak down the left side of the gasket. Using the tub gasket from call 386476, I removed and replaced the gasket and tested and unit is operating as designed and no further leaks from that position. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS22
Near Austin, TX 78738
Kevin
Job Details: 08/07/2023
"Arrived on site and inspected microwave/oven combo and found oven door sticks out on the left-hand side. Uninstalled oven a few inches to make sure it is not twisted. Also removed door disassembled it and attempted to replace hinge but prescreened hinges are not correct. Will bring back correct hinges, and both front and rear door panels if needed; ordrng 1 W11617223 (Frame glass) and 1 W11296036 (Hinge) and 1 W11296037 (Hinge) and 1 W11600222 (Door glass)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/07/2023
Arrived onsite for unit not powering on. Upon arrival. Inspected unit. Found no power to unit. Inspected and found supply switch off. Turned on and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGD4500MW0
Near Austin, TX 78721
Scott
Job Details: 08/07/2023
"Arrived on site ,replaced cycle tstat ,coils and flame sensor . . Ran temp check . All checked normal. Cleaned lint out of cabinet. Recommended having exterior vent looked at again . Job complete"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Marble Falls, TX 78654
Gerry C
Job Details: 08/07/2023
JBZFL30IGX00 GP arrived on site to inspect ice maker not making ice. Upon inspecting the unit i found that the door frame was misaligned causing the door to not make contact with the cabinet leaving the FC door open and a damaged trim. Placed the unit into diagnostics and ran the ice maker harvest test and the unit passed. Ran the ice maker water valve test and the unit produced an FF code. Removed the ice maker to inspect and turned the ice maker fill tube heater on and gave it a few minutes and ran the valve test again and water was produced. Reassembled the unit and ran all tests again and the unit passed. Ordering trim for the door. Office to contact customer for return service. No water leaks observed during service.; ordrng 1 W11299811 (Trim) and 1 GCO (GCO)
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/07/2023
Arrived onsite for unit over temp by 40 degrees. Upon arrival inspected unit. Customer had inspection and inspector found temperature discrepancy. Used temp gun to record temperature. Notified customer that this is an inaccurate method. Used thermal coupling to record temperature. Found unit at 354 degrees when set to 350. Notified customer that unit is operating as designed. Job complete
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Georgetown, TX 78633
David Z
Job Details: 08/07/2023
"Arrived on site to diagnose wine cooler that was making loud noises when in use. Customer had 2 wine coolers ordered at same time, one of them was abnormally loud. I examined and listened to the unit for 15 or so minutes with the compressor running. Towards the end of the time I listened to it i could hear a slight popping that was refrigerant moving through lines and expanding, but that only lasted a few seconds and stopped. Customer will capture video if the noise returns and provide to the office. At this time I found no faults with the unit and it was working as designed. Repair completed."
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Kingsland, TX 78639
Gerry C
Job Details: 08/07/2023
JGC3536GS01GP arrived on site to inspect stovetop burners too hot. Removed the knobs and adjusted the flame. Placed the knobs back and tested the unit and it is operating as designed. No gas leaks detected during service.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Granite Shoals, TX 78654
Gerry C
Job Details: 08/07/2023
MSC21C6MFZ05 GP arrived on site to inspect refrigerator not producing ice or water. Upon arrival I found the refrigerator in the dispenser lock mode. After holding the lock button for 3 seconds the dispenser unlocked. I tested the unit and found it working as designed. No water leaks observed during service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Round Rock, TX 78664
Paul
Job Details: 08/07/2023
Arrived onsite for a refrigerator to replace the previous diagnosed part. The customer was not home but I spoke with Ms and she stated mr would install the new one so I dropped it off at the front door and took a photo. I called techline and spoke with Chris SR# 7737027532 and reported what had been done to get rid of the noise the unit had been making. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Driftwood, TX 78619
Kevin
Job Details: 08/07/2023
Arrived on site and found customer experiences either door opening when other is closed. Recommended that doors be opened and closed at the same time to prevent this. Freezer door is operating normally. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Del Valle, TX 78617
Wesley
Job Details: 08/07/2023
"Arrived onsite and replaced compressor verified compressor operation, pulled vacuum for 20 minutes and charged system with 57g of r600a. Advised customer to observe normal operation before resuming use."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78744
Wesley
Job Details: 08/07/2023
Arrived onsite and repaired unit according to the diagnosis. All else checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Pflugerville, TX 78660
Vincent
Job Details: 08/07/2023
"Arrived on site to install icemaker ordered. Installed new icemaker and tested, unit is now operating as designed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78752
Scott
Job Details: 08/07/2023
Arrived on site for no drain Dishwasher. Found glass in impeller and parts of what looks like tweezers. Found couple of blades on impeller broken off . Replaced drain pump motor . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete TECH LINE IS DOWN a for training .
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Austin, TX 78726
Paul
Job Details: 08/07/2023
Arrived onsite for a dryer with the lint screen not collecting lint and there is lint on the wrong side. The lint screen doesnt fit correctly either. I ran a vent test and the vent tested good. I found the lint screen not fitting correctly. I replaced the lint screen with the new designed screen and it fits properly now. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
David Z
Job Details: 08/07/2023
"Arrived on site to diagnose dishwasher not filling. Tested unit and found it.does properly fill, but is not pumping any water. Replaced sump assembly and retested. Verified all working as designed with no water leaks. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Round Rock, TX 78664
Kimo
Job Details: 08/07/2023
Arrived onsite for a washer that will not start unless you hold down the lid. Upon inspection I found that the lid would not lay flat when closed due to the hinges being warped. I replaced them and tested the unit and found unit operated as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Austin, TX 78744
Wesley
Job Details: 08/07/2023
Arrived onsite and replaced the oven vent. Unit is now set to run properly. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Pflugerville, TX 78660
Vincent
Job Details: 08/07/2023
"Arrived on site for washer, inspected unit and work area. Description of failure was making noises. I ran a diagnostic test and unit was operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Austin, TX 78744
Wesley
Job Details: 08/07/2023
Arrived onsite for broil element replacement. Replaced broil element and tested unit. The broil function tripped the breaker in less than a minute. Advised customer on likelihood of GFCI incompatibility and nuisance tripping. Provided advice on steps to correct.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS05
Near Austin, TX 78717
Paul
Job Details: 08/07/2023
Arrived onsite for a cooktop to install a different filter to see if it fits correctly. The new filter was the prefect width but the max height is seven inches for it to fit and the new filter was nine inches. I spoke with SR and relayed the message to the customer that there is nothing else we could do on our end to resolve this issue because the engineers told SR that the filter we originally installed is the correct filter. The customer will take this up with the manufacture if any problems start appearing. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Smithville, TX 78957
Joe Z
Job Details: 08/07/2023
Arrived on site for lights out and temperature issues in Rc. Upon arriving. Inspected unit found FC module is out. Replaced 1 FC module and FC all of the top RC lights now operate correctly. Checked FC temperature and is 1 degree. Checked RC temperature and is at 42 degrees. Found condenser coil completely blocked with sheet of dust . Cleared condenser coil and monitored temperature. Observed temp drop to 40. Uploaded picture on SD. Unit is operating as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Meadowlakes, TX 78654
Gerry C
Job Details: 08/07/2023
KOCE500ESS22 GP arrived on site to inspect F8E0 (not wired correctly) error code. Tested the voltages and they came out correct. Also found the unit correctly wired. Customer stares he had a fan error. During disassembly found ui was incorrectly installed causing a connector to fall out of place. I was able to temporarily repair the connector. Ordering part for return. Upon testing I could hear a rattling noise coming from the fan. Replaced the control board and the fan. Tested the unit and it operated as designed with no errors. Office to contact customer for return service.; ordrng 1 W11600634 (Control Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Temple, TX 76501
Tyler
Job Details: 08/07/2023
"Arrived on site for washer with cloths getting caught under agitator. Upon arrival found no laundry stuck in unit or error codes. After further inspection I found c clamp in gearcase shaft broken internally, leading to agitator floating in tub and causing laundry to get stuck underneath and torn when used and unit getting thrown off balance. Will need office to reschedule witch customer once getting autho for replacement of gearcase, spanner, suspension, and splutch, and agitator. ; ordrng 1 WP21366 (Spanner) and 1 Cnote (Needs autho)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78738
Kevin
Job Details: 08/07/2023
Arrived on site and found dryer is running at 53-54 decibels. There is a light rattle and Customer can apply pressure to door and dryer gets quieter. Door was swapped to other side when delivered and tightening mounting screws removed rattle. Sent short video of dryer running to KB/Service management. Documented with techline dryer is operating as intended. 7737035950
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Leander, TX 78641
Lou
Job Details: 08/07/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 08/07/2023
"JDPSS244LL2 GP arrived on site to inspect water leaking from bottom of dishwasher. Upon inspection I found the dishwasher disconnected and the water line connection on the valve was broken. Replaced the valve and reconnected the water line, leveled and tested the unit and it operated as designed with no leaks detected during service."
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Austin, TX 78724
Scott
Job Details: 08/07/2023
"Arrived on site for range tripping breaker . Ran amp test ,voltage ,resistance on power cord ,wire harness,element . Couldnt find defect in range . Recommended replacing breaker . Collected 162.36 AUTHO K9UL3TJob complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78739
Luis
Job Details: 08/07/2023
"Arrived on site for ice issues and not freezing correctly. Found items in freezer not frozen,removed evaporator cover found ice ball on inlet of evaporator and no frost pattern on middle or lower section. Ran diagnostics test 4 during test 4-5 no frost formation past middle upper coil diagnosed a leak in the system,customer does not want further repairs."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 08/07/2023
KUIX535HPA01 GP arrived on site to inspect ice maker not making ice. Inspected and found the plate was freezing and heating as it should. Placed the unit into diagnostics and found that the valve wasnt opening up on step 5 due to the water level sensor not working properly. Removed and replaced the recirculating pump and tested the unit again and the unit passed. No water leaks observed during service.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Liberty Hill, TX 78642
Lou
Job Details: 08/07/2023
"Arrived on site to inspect cooktop burner center burner ignitor not turning off. Upon further, I tested all burners and the unit is operating as designed. When the customer tested the front right burner, the center burner ignitor continued to arc. I found the customer not turning the valve knob far enough to stop the arcing. I demonstrated to the customer where the knob need to be turned to once the burner had ignited. No repairs needed at this time. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Temple, TX 76502
Tyler
Job Details: 08/07/2023
Arrived on site for ice machine needing previous diagnosed external drain pump. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Inspected back and found no leaks from any hoses or drain lines. Informed customer to give unit 24 hrs to fill bin. Call complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Del Valle, TX 78617
Wesley
Job Details: 08/07/2023
Arrived onsite and found unit operating with failure to spin and f7e7 and f7e1. Replaced the actuator and the capacitor and unit would never enter spin. Agitated briefly in diagnostics. Multiple control failure with possible motor short including possible harness failure. Also rust on the gearcase which indicates possible need for gearcase. Ordering control and harness and returning with other parts. AUTHO required. ; ordrng 1 W11026785 (Motor) and 1 W11590868 (Harness)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Briarcliff, TX 78738
Kevin
Job Details: 08/07/2023
Arrived on site and inspected microwave/oven combo and found element support is missing in microwave. Will need a new one to complete repair ; ordrng 1 W10909479 (Microwave element support)
We serviced a
WHIRLPOOL COOKTOP
Model WFG505M0BS4
Near Georgetown, TX 78633
Lou
Job Details: 08/07/2023
"Arrived on site to inspect range cooktop burner flame too high. Upon further inspection, I tested all burners and found the front left burner flame too high in the low setting. I adjusted the valve and retested and unit is operating as designed. I tested the oven on bake at 350 degrees and it is operating as des. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Granite Shoals, TX 78654
Gerry C
Job Details: 08/07/2023
"JUIFX15HX00 GP arrives on site to inspect an ice machine not making ice. Upon inspection I found a slab of ice on the grid cutter but the wire was broken. Removed and replaced the grid cutter and tested the unit. Advised customer of my findings. Operational test successful, no water leaks observed during service."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Austin, TX 78702
Scott
Job Details: 08/07/2023
Arrived on site for dented top on range . Exchanged top . No other issues found . Job complete
We serviced a
KITCHENAID OVEN
Model KFGC558JSS01
Near Driftwood, TX 78619
Kevin
Job Details: 08/07/2023
Arrived on site and inspected range and found flames are too high and both ovens are not heating. Adjusted flame height on each valve and found neither igniter is connected on the back of the ovens. After attaching wiring to igniter both ovens are now working properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 08/07/2023
"Arrived on site for loud grinding sound. Upon arrival inspected unit and found lower rotor bolt has stripped out of gear case cause lower components to grind. Replace gearcase W11449841, slider W10734521, rotor W11260238, and clutch W10754448. Test unit and is operas designed. Job com"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Cedar Park, TX 78613
Kimo
Job Details: 08/07/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and the switch and tested the unit and found unit operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near New Braunfels, TX 78130
Andrew
Job Details: 08/07/2023
"Arrived on site to test unit for loud noise. Found gearcase has failed. Recommend gearcase, cam, belt, actuator, run cap, and suspension. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78759
Scott
Job Details: 08/07/2023
Arrived on site for fridge not making ice . Found IM turned off and out of position. Turned unit on and it went into home position . Used reset button . Unit harvested and filled . Showed reset to customer . No water leaks detected at this time. Job complete Charged 162.36 collected 178.60 AUTHO A3VW34
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB03
Near Austin, TX 78753
Vincent
Job Details: 08/07/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not freezing. Unit was plugged in an cooling. I retrieved temps in the freezer and only got down to 38? unit will need a sealed system repaired. The maintenance has declined any further repairs. No leaks where observed during service. Office to collect Svc from CC ON FILE."
We serviced a
WHIRLPOOL WARMING DRAWER
Model KEWS105SSS03
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/07/2023
Arrived onsite to inspect warming drawer per safety call. Called safety team. Found that unit drawer is separate from double oven. Issue with oven did not affect warmer drawer. Documented with safety team. SR#7736957621. Job complete
We serviced a
UNKNOWN VENTHOOD
Model UXT4236ADS2
Near Georgetown, TX 78633
David Z
Job Details: 08/07/2023
Arrived on site to diagnose vent hood that was not running the blower motor at all. Tested unit and confirmed no function from blower motor. Removed the wire cover panel and fan kicked on. Wiggled the wires at the molex connector for the fan and verified the fan comes on if the wires are pressed into the molex. Adjusted the pins in the molex and retested. Verified fan comes on and stays on. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Temple, TX 76502
Tyler
Job Details: 08/07/2023
"Arrived on site for refrigerator not cooling/or making ice. Upon arrival confirmed failure. Found temps at 18/47 in both compartments (actual) found following results for thermistor P8 1&2 5.7k, p8 3&4 12.6k, p5 1&2 7.3k, p5 3&4 11.34k and found stable 5dcv from p8-3&4 on hv control. found rc evap coil had large defrost issue and rc evap fan/harness asm failing. Rescheduled customer for 08/14/23 to complete repairs with rc evap motor. Ordering W10633627 rc evap motor.; ordrng 1 W10633627 (Rc evap motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/07/2023
Arrived onsite for unit rusting. Ordering upper and lower racks. Office to reschedule ; ordrng 1 W10161215 (Lower rack) and 1 W10909088 (Upper rack)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/07/2023
Arrived onsite for unit leaving dishes spotting and film residue. Upon arrival inspected unit. Found unit is subject to hard water. Ran diagnostics and found no stored error codes. Ran unit and components are functioning. Notified customer that running a dishwasher cleaner will help prevent buildup and counter effects of hard water. Also continued use if rinse aid and insuring hot water is flowing before starting a cycle. Customer will follow instructions. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2023
Arrived on site to test unit for not spinning or agitating. Found drive belt was broken. Replaced belt(W11239857) from truck stock. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Kempner, TX 76539
Tyler
Job Details: 08/04/2023
Arrived on site for refrigerator needing previously diagnosed compressor. Upon arrival reconfirmed issue and installed parts. Pulled vac and verified unit had no leaks. Recharged system with 5.25oz of r134. Found equalized psi at 60 and run time pressures at 160/5. Found temps dropping and informed customer to give unit 24hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Wesley
Job Details: 08/04/2023
Arrived onsite and found unit operating without an icemaker bin. Advised customer on needed part. Ordering to repair. ; ordrng 1 WPW10558424 (Container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78722
Luis
Job Details: 08/04/2023
Arrived on site. Replaced defective fresh food door
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2023
Arrived onsite and was advised on failure of dispenser rinseaid feature. Ordering new dispenser to repair. ; ordrng 1 WPW10428217 (Dispenser)
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS2
Near Leander, TX 78641
Kimo
Job Details: 08/04/2023
Arrived onsite for a vent hood that is not operating properly. Upon inspection I found that all functions work(photo for test results) unit operating as designed
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Austin, TX 78752
Scott
Job Details: 08/04/2023
"Arrived on site ,replaced outer glass door . Door is functioning properly . Unit is not hooked up at this time . Job complete"
We serviced a
MAYTAG WASHER
Model MVW8230HC
Near Austin, TX 78738
Kevin
Job Details: 08/04/2023
"Arrived on site and found gearcase is leaking oil, SC got Autho and rebuilt washer replacing gearcase, clutch, slider, rotor."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78737
Kevin
Job Details: 08/04/2023
Arrived on site and found homeowner is experiencing error for lower temperature sensor and cooling fan is running constantly. Upper oven is working properly. Uninstalled ovens and reset all connections and after reconnecting to power lower oven is working properly Started a big cycle to confirm operation. Lower grill was broken and will need to be replaced. ; ordrng 1 W11598202 (Vent grille) and 1 W11598135 (Bottom trim)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Horseshoe Bay, TX 78657
Lou
Job Details: 08/04/2023
"Arrived on site to inspect refrigerator door gaskets. Upon further inspection, the customer was concerned the unit doors were not sealing properly due to,the doors easily opening. I checked the door gaskets and all were sealing properly. Checked door functions and they opened and closed properly and unit is cooling properly. Water is dispensing and ice is producing as designed. Unit is operating as designed. No repairs needed at this time and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near Marble Falls, TX 78654
Lou
Job Details: 08/04/2023
"Arrived on site to inspect refrigerator door switch broken. Upon further inspection, I found the RC door switch cam broken and missing. I removed and replaced the switch and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near San Marcos, TX 78666
Joe Z
Job Details: 08/04/2023
Arrived on site for not heating. Upon arrival test unit and burner is igniting. Disassembled unit and found ignitor is fractured. Need to replace ignitor. Replaced ignitor 279311. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Nolanville, TX 76559
Jonathan M
Job Details: 08/04/2023
Arrived on site for a dryer. That is not heating. Inspected unit and work area. Did confirm the customers complain and check voltage to the unit. Found proper voltage in polarity. Tested all heating components and found the thermal cut off open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Austin, TX 78732
Paul
Job Details: 08/04/2023
Arrived onsite for a refrigerator with the handle falling off the FC door and the door will not open fully. I found one of the set screw holes in the handle stripped out and the door slide bearings bad causing the door to get stuck. I replaced the handle and the slides for the FC door. I tested the door and all works as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Austin, TX 78744
Matthew
Job Details: 08/04/2023
"Arrived onsite to replace bake and broil elements. Upon unboxing found discrepancy. Box labeled bake , was the broil element and the broil box was an unknown element. Reordering bake element. Returning with harness and control. Set for the 11th. ; ordrng 1 W11182108 (Bake element)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2023
Arrived onsite and tested unit for leaking. Unit did not leak from any water feature during filling of tub and draining. Advised customer on findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78724
Vincent
Job Details: 08/04/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the door would fall down it they left it open. Tested unit and it does have the door bushings. Unit is properly working. The customer also informed me that the insulation was missing. Im ordering the insulation and reschedule to return on 08/10/23. No leaks where observed during service.; ordrng 1 W10896113 (Shield)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Lockhart, TX 78644
Andrew
Job Details: 08/04/2023
"Arrived on site to test unit for unable to take bin out and no ice production. Found an obstruction was keeping feeler arm from going down. Removed obstruction, ice maker ran full harvest with no issues. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Leander, TX 78641
Gerry C
Job Details: 08/04/2023
WRT134TFDW00 GP arrived on site to inspect refrigerator and freezer not cooling. Found unit in the garage and customer stated that it is working fine. Inspected and found gapping between the liner and chassis of the RC. sealed the gapping and leveled the unit. Ordering part for return service. No water connections to the unit. Office to contact customer to schedule return service.; ordrng 1 WP2319263W (Gasket) and 1 GCO/GP (GCO)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cedar Park, TX 78613
Kimo
Job Details: 08/04/2023
"Arrived onsite for a refrigerator the has frost/ ice on the left side rail in the freezer. Upon inspection I found this to be true I removed the door and git all the ice off of the rail and made sure that the rail operated properly, I used some adhesive to help seal up the freezer then I reinstalled the door and closed it and made sure that is was closing flat and sealing up properly. Unit operating as designed"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Round Rock, TX 78665
Wesley
Job Details: 08/04/2023
"Arrived onsite for garage freezer sometimes finding door popped open. At time of service, seal is perfect. Advised customer on the likelihood of loading something slightly too big causing the door to have back pressure and pop open. Advised that both managing loading and using an aftermarket door strap would be a good fail safe since the unit is so infrequently in sight. All checks good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Lockhart, TX 78644
Andrew
Job Details: 08/04/2023
Arrived on site to inspect unit for scratch. Unit is now good. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Niederwald, TX 78640
Andrew
Job Details: 08/04/2023
Arrived on site to replace previously diagnosed parts. Found high voltage not engaging properly. Replaced control with no change in performance. Removed mag and found burn spots within wave guide. Documented finding with Techline and submitted unit for review. Advised customer whirlpool would contact them for further steps. Job complete. SR#7737022222
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Leander, TX 78641
Gerry C
Job Details: 08/04/2023
WRT518SZFG02 GP arrived on site to inspect ice in freezer section. Upon arrival I inspected the freezer door and found it leaning to the left and a massive air gap on top of the FC door. Adjusted the door and removed the ice and pressed the door shut and the gasket sealed. Also put silicone around frame of RC to prevent leaks. No water connection to the unit.