We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Blake
Job Details:
11/01/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the ice maker and ice door. I tested the ice maker and found the unit is running properly and filling properly. The unit now operates as designed. No leaks observed during service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Sterling
Job Details:
11/01/2023
On arrival verified the element support for MW was broken. Replaced support and ran operational test. All checks good. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCES556HSS00
Near Marble Falls, TX 78654
Lou
Job Details:
11/01/2023
"Arrived on site to inspect cooktop knob stem loose. Upon further inspection, I tested all burner knobs/switches and found the far left knob loose (front left burner switch). I had my customer sign the waiver of damages from lifting glass cooktop and I removed and replaced the front left burner switch and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78729
Kimo
Job Details:
11/01/2023
Arrived onsite for a refrigerator that the door gasket has fallen off. Upon arrival I found that the gasket was torn. I replaced the gasket and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Round Rock, TX 78681
Gerry C
Job Details:
11/01/2023
WTW4816FW3 Arrived to install previously diagnosed and ordered parts. I found the harness for the pump had been damaged and I was able to repair the issue. I replaced and calibrated the control after verifying the harness no longer shorted and tested. The unit regained full function and no leaks were observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waco, TX 76708
Jonathan M
Job Details:
11/01/2023
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the lower levels of the refrigerator and freezer seem to be cooling but the rest of the refrigerator and freezer seems not to be a proper temperature is. Found a defrost issue in the freezer section. Ran the unit through diagnostics and found the defrost thermistor open. I ran a forced defrost on the unit. Found the defrost heater working properly. Removed all the ice buildup in the freezer section and replaced the defrost thermistor and control. Tested the unit and the unit began to cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Leander, TX 78645
Miguel
Job Details:
11/01/2023
"Arrived on site for dryer making noise, removed top panel. Removed drum. Found wheel bearing causing noise. Replaced support wheels. Reassembled and verified operation, call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN708MPS00
Near Georgetown, TX 78628
Sterling
Job Details:
11/01/2023
On arrival found icemaker is working but shelf stud has come out of the wall. Found liner is torn not allowing stud to remain in the liner. Called TL spoke to Bruce 7737695182 and it is being submitted for PEX review. Customer will receive contact in 3 business days approx. pictures are submitted showing liner tear.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Elgin, TX 78621
Matthew
Job Details:
11/01/2023
Arrived on site for refrigerator door swinging open. Upon arrival inspected unit. Found the unit was not leveled. Leveled unit and tested. Doors are opening and closing as designed. Notified customer that the refrigerator door is way down by food product and windfall can have more of a swing. Unit is operating properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model WDP540HAMZ0
Near Temple, TX 76502
Tyler
Job Details:
11/01/2023
"Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed failure and found f4e3 in diagnostics. Found motor getting 120v but not running. Found model# given was incorrect and rescheduled customer for 11/8/23 to complete repairs with new motor, ordering W11613479 sump; ordrng 1 W11613479 (Sump)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78724
Wesley
Job Details:
11/01/2023
Arrived onsite for off balance loads and freezing console. Found unit with error codes f0e3 f0e5. Advised customer on loading and design. Cleared codes and calibrated. Found unit operating with failed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Austin, TX 78746
Kimo
Job Details:
11/01/2023
Arrived onsite for a MW oven combo that has a broken or missing part. Upon arrival I found that the element support in the MW had broken off. I am ordering the support and rescheduling for 08/11/23; ordrng 1 W10909479 (SUPPORT)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hutto, TX 78634
Blake
Job Details:
11/01/2023
Arrived on site to inspect top load washer. I found error code F0E2 and F0E5. I cleared the codes and ran a test cycle. The unit is operating as designed. I leveled the unit properly and instructed the customer on loading and detergent use. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Horseshoe Bay, TX 78657
Lou
Job Details:
11/01/2023
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found all of the FC lights not working and the top left RC light not on. Per service pointer W11606409, I removed and replaced all twelve (12) modules and tested and found the same lights; all FC lights and the top left RC light, not working. I found the LED module is not sending voltage and the customer advised that before the lights stopped working, the unit shut down for approximately 15 minutes, then came back on and thats when they noticed the lights not working. I am ordering the LED board and scheduled return service for 11/08/23. No water leaks observed during service. ; ordrng 1 W10830288 (LED board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Smithville, TX 78957
Matthew
Job Details:
11/01/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dye dryer, and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and unit is cooling. Customer will monitor over 24/48 hrs. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Seguin, TX 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for oven not turning off, customer stated that she turned off the oven but 12 hours later it was still hot to touch, turned on breaker and the bake element engaged right away, relay will not disengage, could not call safety to report but unit is still under warranty and needs a control to fix issue, replaced control and tested, unit is now running as designed, job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Seguin, TX 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for errors, tested unit found wash motor not engaging and throwing a F7E2 error, disconnected motor and spun the impeller a few times, tested, unit is now running as designed, started unit multiple times with no issues, no leaks detected job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near New Braunfels, TX 78132
Andrew
Job Details:
11/01/2023
Arrived on site realized didnt have all parts needed. Attempted looking up correct part with SR couldnt decipher which cover was correct so ordered both. Office to reschedule. ; ordrng 1 W10606813 (Cover) and 1 W10606814 (Cover)
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW2
Near Fischer, TX 78623
Andrew
Job Details:
11/01/2023
"Arrived on site to inspect unit for drum not rotating during cycle. Upon closer inspection found broken belt, replaced broken belt. Tested unit unit is running as intended."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near New Braunfels, TX 78130
Andrew
Job Details:
11/01/2023
"Arrived on site to replace terminal block that was found damaged on last visit. Replaced terminal block, hooked wires up to new terminal. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS22
Near Austin, TX 78739
Leonardo
Job Details:
11/01/2023
Arrived on site to test unit for microwave not heating. Started microwave and can hear unit clicking on and off. Ordering new switch harness. Will replace control board and harness rescheduling for Wednesday ; ordrng 1 W11578578 (Switch harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Cavazos, TX 76544
Tyler
Job Details:
11/01/2023
Arrived on site for washer needing previously diagnosed gearcase and screw. Upon arrival reconfirmed failure and removed washplate and screw but couldnt remove rotor screw. Broke screw free and replaced rotor and agitator screws and gearcase. Found washer working as designed with no leaks. Call complete ; ordrng 1 W10752189 (Rotor screw (from truck stock))
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near San Marcos, TX 78666
Andrey
Job Details:
11/01/2023
"Arrived on site to replace previously diagnosed harness and float switch, tested unit found F7E2 error present, inspected all connections and found motor disconnected, connected and tested, unit is now running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78750
Paul
Job Details:
11/01/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the compressor was locked rotor. I replaced the compressor and drier. I added an access valve to the new compressor using a lock ring. I vacuumed the system and charged it with 55 grams of R600A. I tested the refrigerator and had good pressures. Call complete.; ordrng 1 W11506621 (Lokring coupler (PR replinishment))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT01
Near Georgetown, TX 78633
Gerry C
Job Details:
11/01/2023
"WRS315SDHT01 Arrived to install previously diagnosed and ordered parts. After recovery of remaining refrigerant, I discovered the pre-cooler had failed and was the source of the leak. Office to order part and set return service for 2 hours and sealed system tech. No leaks observed during service.; ordrng 1 W11644054 (Precooler)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lorena, TX 76655
Jonathan M
Job Details:
11/01/2023
"Add-on site for a washing machine that will not drain. Inspected unit and work area. Found the unit had a full load of rugs and towels inside of the unit. The customer advised that it will not drain at all even though the pump runs. Did confirm the customers complaint and remove the water from the washer. Checked underneath Due to the rugs and found several bra pads, stuck in the tub above the hose that leads to the drain pump. Removed the obstructions and tested the unit. The unit is working and operating as designed with no leaks detected during operation. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Maurice R
Job Details:
11/01/2023
"Arrived onsite for previously diagnosed parts. Installed the vent for the oven, the unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
David Z
Job Details:
11/01/2023
"Arrived on site to diagnose refrigerator not properly cooling and seeing ice buildup again. I checked the unit and found no ice buildup, and it's also been producing ice, a mostly full bucket. Could not duplicate issue. Maintenance said unit doesn't seem to want to get below 20 in freezer. I power cycled rhe unit and got it to go to about 10 before it went in defrost. Advised that if issue returns we need to change out both thermistors and control again, after that issue would have to be in the cabinet wiring, since unit is clearly able to cool and compressor is not locking up. Call complete."
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFC
Near Waco, TX 76710
Jonathan M
Job Details:
11/01/2023
Arrived on site to install previously diagnosed park. Inspected unit and work area. I replaced the relay board and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Clifton, TX 76634
Jonathan M
Job Details:
11/01/2023
Arrived on site for a refrigerator that is condensating on the center Molean. Inspected unit and work area. If customer advised that the unit is condensating on the horizontal million and a little bit on the vertical Molean in the refrigerator section. Checked both Malayans and found him cold. Went through the service diagnostics and changed the status on both from sensor operation to non-sensor operation indicating the heater would be on 100% of the time. Did not find any condensation on either Molean at this point. Let the unit run for 20 minutes and found both millions starting the heat and operate as designed. Check voltage to both millions and found proper voltage. Check resistance through the millions and found proper resistance. By the customer that the unit should be working in operating as designed this point. Call complete.
We serviced a
JENN-AIR RANGE
Model JMW2427LL02
Near Austin, TX 78703
Kimo
Job Details:
11/01/2023
Arrived onsite for a MW oven combo that has damaged in the up right corner of the console. Upon arrival I found this to be true I replaced the console and tested the unit and found unit operating as designed I noticed that the cabinet has a gap on the right side that will need to be fixed by the builder or installers
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, TX 78746
Kimo
Job Details:
11/01/2023
"Arrived onsite for a DW that will not responds to tough on the normal, tough, and pro wash buttons, upon inspection I found this to be true. I removed the door panel and checked the connector and found that is was good. After putting the unit back together Partial functionality return to the console. I am ordering the console and some screws as some of the Screws in the door or to long. office to reschedule; ordrng 1 W11659646 (CONSOLE) and 2 W10381476 (SCREW)s"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Round Rock, TX 78664
Sterling
Job Details:
11/01/2023
"On arrival verified complaint of tripped breaker. Pulled unit out and checked for any visual burns or shorts. None found on boards, harness, or metal cabinet. Checked the elements for short to ground as well as thermostats. No shorts found. When power returned it did not trigger breaker to flip. Started bake cycle and watched unit for possible shorts. During bake saw one relay on main board arc. Will need to replace main board for single oven. W11448962 ACU. Rescheduled for 11/08 and left breaker off till return. Reinstalled unit. ; ordrng 1 W11448962 (Main control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Maxwell, TX 78656
Andrey
Job Details:
11/01/2023
"Arrived on site to replace previously diagnosed door and control panel, replaced and tested, unit is now running as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Leander, TX 78641
Maurice R
Job Details:
11/01/2023
"Arrived onsite for IM not working. On inspection I found the ice bin gasket off the door. The ice bin was frozen over and hard to pull out. Once I got it out it was full of frozen water solid. Defrosted the ice bin . I then pulled the IM out and found the water funnel to the tray frozen over, on further inspection found the IM bi metal free and about 2 in from the tray. Reinstalled the bi-metal and the IM backing into the unit. I called for water and the tray filled. Told customer to give the IM 48 to make ice and give us a call if the issue recurs. No water leaks detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Round Rock, TX 78665
Blake
Job Details:
11/01/2023
Arrived on site to inspect gas cooktop. The customer is on natural gas. The customer wants the flame height higher. I tested all burners and found them operating at the correct height. I explained to the customer I am unable to increase the flame height. The burners are adjusted properly and the correct orifices are installed. The unit is operating as designed at this time. No gas leaks detected during service.
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Hewitt, TX 76643
Jonathan M
Job Details:
11/01/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, coupler and access valve and charge the unit up with nitrogen. Found no leaks during operation. I vacuumed down the unit to -30 psi and pressure held for 20 minutes. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Georgetown, TX 78628
Gerry C
Job Details:
10/31/2023
"MHW6630HC2 Arrived to install previously diagnosed and ordered parts. I found that the prior issue had corrected itself and suspect some type of over-current protection occurred,causing the motor to fail to operate prior. I tested through several manual and automatic test modes and the unit operated flawlessly. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near Georgetown, TX 78633
Sterling
Job Details:
10/30/2023
On return verified complaint of leak again. Replaced the lower reservoir for leaking detergent. Operation All test is good. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Sterling
Job Details:
10/30/2023
On arrival verified customer complaint of heat escaping. Replaced door gasket and job complete. Operational test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Rogers, TX 76569
Sterling
Job Details:
10/30/2023
"On arrival verified complaint of not washing. Ran diag found no error codes. Ran component activation and found wash motor not activating, verified 120VAC at wash motor. Replaced wash motor and unit test good. Operational test good. Job complete no leaks observed during service."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Belton, TX 76513
Sterling
Job Details:
10/30/2023
On arrival verified complaint of shaking. Found soft floor. Unit shakes slightly but suspensions are good. No noise from gearcase. No abnormal noise during spin or agitate. No error codes. Tested with 1000g test weights. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78626
David Z
Job Details:
10/30/2023
"Arrived on site to follow up on cooktop requiring replacement of igniters. Removed cooktop and found that the inside of the unit was not corrosion, but tea spills. This looked almost like rust, but it cleaned up fairly easy. Replaced all 5 igniters due to buildup and some shorting. Tested unit and verified all working as designed. Repair completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Georgetown, TX 78626
David Z
Job Details:
10/30/2023
"Arrived on site to diagnose cooktop melting knobs. Examined unit and confirmed that 3 knobs were melting on the edges from heat. Replaced 3 knobs. Customer showed me the pots and pans being used, and they appear to be significantly larger than the cooktop can accomodate. Called tech line and talked with Steve, SR7737675741. Tech line also agreed that the cookware is far too large for the unit, and we are not able to make any alterations or repairs to the unit to change the result. Unit working as designed and no repair is needed. Customer advised to use smaller cookware. Call completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Jarrell, TX 76537
Blake
Job Details:
10/30/2023
"Arrived on site to inspect washer running unbalanced. I tested and found a lot of wobble from the basket in high spin. I tested the suspension and found it good. The gearcase shaft is wobbling and seems bent. I am ordering the gearcase, cam, belt, actuator, and capacitor to resolve. No leaks observed during service. ; ordrng 1 W11172199 (Basket) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Blake
Job Details:
10/30/2023
Arrived on site to inspect top load washer running unbalanced. I found damage to the front of the cabinet. I tested the suspension and found it good. I inspected the bottom of the unit and found no issues. I inspected the basket and found its not within manufacture specifications per service pointer W11684122. I am ordering the basket and cabinet to resolve. Office to order parts and schedule service. No leaks observed during service.; ordrng 1 W11172199 (Basket) and 1 W10596395 (Cabinet)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Hutto, TX 78634
Blake
Job Details:
10/30/2023
Arrived on site to inspect dishwasher not draining. I found error code F9E1. I cleared the code. I forced drain and could hear the pump buzz but no water was being pumped. I removed the water and the pump and found high resistance. I removed and replaced the pump and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Blake
Job Details:
10/30/2023
Arrived on site to inspect microwave not heating. I found no error codes. I tested and verified the unit is not heating. I tested the capacitor and found a good reading. The magnetron is not turning on. I am ordering the magnetron capacitor and diode to resolve. ; schdld next appmnt for 11/6 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Blake
Job Details:
10/30/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the ice door assembly and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78728
Paul
Job Details:
10/30/2023
Arrived onsite for a microwave to replace the previous diagnosed part. I went to replace the cavity thermostat and I found the new thermostats terminals were parallel to the mount so the harness wires were not long enough to work. The old thermostats terminals are perpendicular to the mount. I took a photo of the old and new. I confirmed the part numbers on the bag and in Service Matters. I called SR and it was decided to order the thermostat for engineering digit 10. Ordering part inspection and W11574181 CAVITY THERMOSTAT. Office to RS.; ordrng 1 W11574181 (CAVITY THERMOSTAT) and 1 Partinspection (Part inspection/compare picture)
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Austin, TX 78723
Joe Z
Job Details:
10/30/2023
"Arrived on site for burners not igniting quickly. Upon arrival, test unit and found the front left and front right burners taking longer than usual to light. Found Service pointer for burners. Ordering front left and front right burners. Also ordering orifice holders to have on hand. Office to reschedule ; ordrng 2 W11344539 (Burner head)s and 2 W11337062 (Orifice holder)s"
We serviced a
GE REFRIGERATOR
Model ZISB480DMB
Near Lakeway, TX 78734
Luis
Job Details:
10/30/2023
7602Arrived on site. Found wrong gasket was sent out ordering correct gasket ; ordrng 1 WR78X20987 (Gasket fresh food)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Pflugerville, TX 78660
Kimo
Job Details:
10/30/2023
Arrived onsite for. DW that is not washing. Upon arrival I ran the unit in diagnostic and found that the unit did not run. I replaced the motor and tested the unit and found unit operating as designed no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pflugerville, TX 78660
Kimo
Job Details:
10/30/2023
Arrived onsite for a refrigerator that is not making ice. Upon arrival I noticed that the unit would rock when you opened the door. Upon further inspection I found that the roller on the right hand side had fallen apart. I am ordering the roller. Upon further inspection I found that the ice maker baling arm was not making it full travel into the ice bin tricking the unit into thinking that the ice bin was full causing the issue we are seeing. I fixed the baling arm and tested the ice maker and found the the ice maker was now opening as designed. Im leaving the office to reschedule due to the customer not being home by the time I was done with my diagnostics.; ordrng 1 WPW10304659 (ROLLER-CAB) and 1 W11594405 (AXLE) and 1 W11594405 (Clip)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Austin, TX 78758
Kimo
Job Details:
10/30/2023
Arrived onsite for a dryer with a door that will not stay closed. Upon arrival the customer advised me that they didnt require service today.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78753
Kimo
Job Details:
10/30/2023
Arrived onsite for a washer that Al not lock. Upon inspection I found that lock was not installed properly I corrected this and tested the unit several times and found unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78701
Kimo
Job Details:
10/30/2023
Arrived onsite for a washer that will show a F4e1 heater code when you attempt to run a cycle. Upon arrival I found that the code was present in diagnostic mode. I erased the cod and ran the unit and found that the code cam back I replaced the control and tested the unit and found no change. I replaced the heater and found that the unit in now operating as designed
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Austin, TX 78704
Kimo
Job Details:
10/30/2023
Arrived onsite for a washer the that is not draining. Upon inspection I found that the connector at the drain pump broke. I replaced the connector as I was doin so I found that the pump was not fastened down properly I corrected this and tested the unit and found unit operating as designed no leaks the customer mentioned and showed me a noise that she hears when she rinse a cycle and us the high seep spin option. I ran the unit in the high speed spin cycle and found that the noise was gone.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, TX 78731
Wesley
Job Details:
10/30/2023
Arrived onsite and found upper rack concerns due to installed incorrectly. Adjusted install and fixed adjuster. No parts needed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS1
Near Austin, TX 78731
Wesley
Job Details:
10/30/2023
Arrived onsite and found unit with potential intermittent sticking of the dispenser door causing partial dissolving of the pods used. Advised customer on cost for replacement of the dispenser and alternative methods of use. Customer will not proceed to repair at this time. Water is restored and wash motor function is good.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBT5511KSS01
Near Austin, TX 78732
Wesley
Job Details:
10/30/2023
Arrived onsite with incorrectly packed part under correct order number. Ordering correct part to repair. ; ordrng 1 W11455449 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Manor, TX 78653
Matthew
Job Details:
10/30/2023
Arrived onsite for unit frosting on food product. Inspected unit and found no gaps in seal indicating warm air migration. Customer stated has to give door a second push to close and self close is not functioning properly. Rails have already been replaced. Called tech line due to recurring issues. Spoke with Johnathan SR#7737676202. Took measurements from cabinet to door from upper and lower sides. All measures are equal. Seal is making good contact throughout. Tech recommended instructing customer on proper closing. Pulling open and closing from center to ensure equal pressure distribution on rail assembly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near New Braunfels, TX 78130
Andrew
Job Details:
10/30/2023
"Arrived on site to replace compressor and dryer due to previous diagnosis. Upon closer inspection found restriction in system that was able to be cleared via nitrogen. Replaced compressor, soldered connections, pressurized unit and held pressure for 20 minutes. Replaced start device for compressor. Added 54 grams of R600 as recommended for unit, tested unit, unit is running as intended. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Leander, TX 78641
Miguel
Job Details:
10/30/2023
Arrived on site with dishwasher console for buttons not working. Removed door panel. Replaced console. Verified operation. Call complete.
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS
Near Leander, TX 78641
Miguel
Job Details:
10/30/2023
Arrived on site for cooktop burner not working properly. Center burner explodes on. Found vent burner is a dual with simmer. Found vent cover was not on proper burner. Explained to customer why it had to be special for center. Correctly set burner covers.
We serviced a
WHIRLPOOL OVEN
Model KODE507ESS00
Near Austin, TX 78729
Wesley
Job Details:
10/30/2023
Arrived onsite for symptom of lights staying on and upper oven being very slow to heat. Minimal and low heat change from bake element. Inaccessible due to being caulked in on one side. Advised customer that the unit would need to be made accessible to repair. Office to coordinate. ; O-emld tckt
We serviced a
JENN-AIR OVEN
Model JMW3430LL02
Near Leander, TX 78641
Miguel
Job Details:
10/30/2023
"Arrived on site for oven making a noise. Customer says sound like fans hitting during heat up. Noise does not happen till around 250f. Tested all components and found upper and lower convection fans working. Blower working. Cool test all components pass. Heated to 350 and at about 260 it started making noise from convection fans. Opened door attempting to isolate. Unable to determine. On test of each fan the components are working properly. Noise seems to go away if I move cover out with pick tool. Oven is hot, Called tech line. Make sure fans are not tilted and replace cover. Sr# 7737668361. Recommend new cover. Will also come with 2 blades and motor since this unit has 2 convection fans. Reset for Mon; ordrng 1 W11313747 (Cover) and 1 W11301887 (Fan) and 1 W11255349 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Georgetown, TX 78633
David Z
Job Details:
10/30/2023
Arrived on site to follow up on sealed system repair. Found pressure in system. Evacuated system and replaced compressor and dryer. Found a good amount of oil in the lines. Vacuumed down for 30 minutes. Verified good vacuum. Charged to spec. Verified cooling present. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Andice, TX 78628
Maurice R
Job Details:
10/30/2023
"Arrived onsite for previously diagnosed parts. Installed basket, the cabinet , the back panel and the suspension. Ran the unit in diagnostics mode and the unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Leander, TX 78641
Maurice R
Job Details:
10/30/2023
Arrived onsite for ice cube sticking together. On inspection found a air gap on the left top of the fc. And another air gap at the bottom of the rc doors on the moulin. Ordering a new moulin and the block. No water leaks detected during service.; ordrng 1 W10806457 (Moulin.) and 1 WPW10344432 (Pivot block)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Maurice R
Job Details:
10/30/2023
"Arrived onsite for dishwasher not working properly. On inspection found 4 errors the F7E1 error turns the heating element off until the error is cleared. Tested the heating element and it was drawing 7.5amps. The heating element was not working until the error was cleared. It now is working as designed. Customer is going to use the dishwasher and let us know if the heating element turns back off. The unit ran through diagnostics mode 3 times with out any issues. If we return bring pump and motor, control board and dispenser. No water leaks detected during service.F4E3 F7E1 F5E1 FE"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS2
Near Leander, TX 78641
Maurice R
Job Details:
10/30/2023
Arrived onsite for vent hood not working properly. On inspection found that the medium setting did not work. I gain access to the ui and found when the ui is out of the vent hood it worked every time. I installed a new ui in the unit and now it is working as designed. You can turn the medium setting on every time you touch button. Called and reported my findings to WP Sr7737671125. This unit is only a few months old.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Maurice R
Job Details:
10/30/2023
"Arrived onsite for dishwasher with ui panel not working. On inspection found the ui with error F8E4. Over flow float was engaged, on further inspection found that the float was stuck in the up position making the unit think there was water in the over flow tray. Fixed the float reinstalled the float and tested unit. The unit finished the diagnostic cycle with no issues. The dishwasher is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Lou
Job Details:
10/30/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, using my vent test kit, I tested the airflow to the unit and the first two tests failed (photos). I removed the vent tube at the back of the unit and retested and it passed (photos). I tested the unit with the door open and on high heat and closed the door switch. I found the element illuminating at the back left corner of the unit. I recommended the customer have the vents checked/cleaned professionally. No lint observed within the unit, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78746
Leonardo
Job Details:
10/30/2023
Arrived on site to test unit for not being able to connect to WiFi. Tried resetting unit and still not able to connected. Checked WiFi antenna connection and it test good. Will order new console office to reschedule ; ordrng 1 W11600355 (Console)
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Marble Falls, TX 78654
Paul
Job Details:
10/30/2023
Arrived onsite for a cooktop with the front left and right burners not lighting correctly. The customer also stated that after the burners get hot they will not re-lite. I was able to adjust the LF burner and it lights correctly now when its cold or hot but the RF burner will not light consistently after getting hot no matter where the head is adjusted. The RF burner head needs to be replaced. The customers other concern is the knobs getting bumped and turning the gas on without lighting. I explained to the customer that I would call techline with her concerns but I explained that the safety is the knob has to be pushed in to turn the valve. The customer stated because of where they are located it doesnt prevent them from getting turned on. Ordering W11344539 burner head. RS for Mon 11/6.; ordrng 1 W11344539 (Burner head)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Lakeway, TX 78734
Luis
Job Details:
10/30/2023
Arrived on site. Installed new freezer gasket found damaged defective gasket ordering another freezer gasket ; ordrng 1 W11585972 (Gasket frzr)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near Austin, TX 78745
Leonardo
Job Details:
10/30/2023
Arrived on site to test unit for no power. Test unit and found burned out control board and filter board. Dont know if anything else is bad dont know if unit is going to heat correctly or not. Could not get a hold of ziprent. Office will need to contact.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78749
Leonardo
Job Details:
10/30/2023
Arrived on site to test unit for right front burner taking to long to ignite. Cleaned burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430LL02
Near Gatesville, TX 76528
Jonathan M
Job Details:
10/30/2023
"Robbed on site for a microwave that has a broken boiler support. Inspected unit and work area. Did confirm the customers complaint and went to replace the support. When Ive been in the box, found the support broken inside the box, therefore making it an able to replace. Re-ordering the support and going to order an extra one just in case. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 2 W10909479 (Support)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Andrey
Job Details:
10/30/2023
"Arrived on site to replace previously diagnosed control and back panel, replaced and tested but noise is still present, inspected under unit and found that the capacitor is extremely loose causing it to rub against cam pulley, secured capacitor and replaced cam and belt, put unit into a drain spin cycle and noise is no longer present, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Gatesville, TX 76528
Jonathan M
Job Details:
10/30/2023
"Arrived on site for a washing machine. That is making a grinding sound during operation. Inspected unit and work area. Did confirm the customers complain and immediately heard a grinding sound on the unit. Was trying to spin counterclockwise. Found that cam completely stripped. Replaced the gear case, cam, and actuator from truck stock and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11481722 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gatesville, TX 76528
Jonathan M
Job Details:
10/30/2023
Arrived on site for a refrigerator that has frosting up in the freezer section consistently. Inspected unit and work area. The customer advised that they have had to unplug the unit multiple times since they bought it and that they are still having issues with the freezer frosting up and not defrosting. I did confirm the customers complaint and attempted to force defrost. Found no heat coming from the heater. Disassembled the unit and found one of the pin connectors not properly secured causing the issue. Went ahead and replaced the thermistor kit and heater assembly and tested the unit. The unit begin to cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lago Vista, TX 78645
Paul
Job Details:
10/30/2023
"Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the cam, belt, pulley shield, and screws. I tested the washer and it sounds normal and completed the diagnostics cycle working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization # W18Y790DPL1."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78749
Luis
Job Details:
10/30/2023
Arrived on site. Ran icemaker found loud noise from water valve. ; ordrng 1 W11548535 (Water valve) and 1 W11677733 (Tube) and 1 W11227371 (Spigot)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Andrey
Job Details:
10/30/2023
"Arrived on site to test unit for excessive shaking tested unit found holes on basket are not punched through, will need to replace basket and suspension on returning service, ordering basket, office to reschedule ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL WASHER
Model Wtw5057lw0
Near Kyle, TX 78640
Andrey
Job Details:
10/30/2023
"Arrived on site to test unit for not completing cycle, tested unit found water in the tub and not draining, inspected under unit and found broken wire on the drain pump fixed wire with butt splice and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Copperas Cove, TX 76522
Tyler
Job Details:
10/30/2023
"Arrived on site for washer not staying balanced and not spinning cloths out. Upon arrival found tub wobbling in place indicating a failed hub drive. Wasnt able to remove washplate. Found suspension rods getting week. Removed oil from cam assembly and rescheduled customer for 11/7/24 to complrepairs with W11454734 gearcase, W10721967 cam, W11239857 belt, W10902814 washplate, W10752187 screw, W10528947 hub, W11130362 suspension ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W10528947 (Hub) and 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Copperas Cove, TX 76522
Tyler
Job Details:
10/30/2023
"Arrived on site for ice maker not among ice. Upon arrival found ice maker could fill and harvest and temps within range, found ice maker was turned off on arrival. After testing unit I instructed customer to give unit 3 days to make ice. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5200VQ1
Near Austin, TX 78725
Matthew
Job Details:
10/30/2023
Arrived on site for unit not heating and shut it off by itself. Upon arrival inspected unit. That unit for 60 minutes and within a 10 minute time frame unit shut off four times. Found that Start switch would loose contact. Timer would still run. Unit would start back immediately if switch was pressed again. Ordering switch and returning with motor. Set to return for the 6th.; ordrng 1 WP3398095 (Start relay)
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Fort Cavazos, TX 76544
Tyler
Job Details:
10/30/2023
"Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed issue and found f4e3 in diagnostics. Upon further testing I found motor had failed. Replaced sump and tested unit, found no leaks and unit working as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, TX 78744
Matthew
Job Details:
10/30/2023
Arrived on site for unit not functioning properly. Upon arrival and inspected unit. Found an actual issue is that the cooktop is cracked from top to bottom. Unit has a thermal fracture that began at the left front burner and has stretched to the upper perimeter. Need auto for a glass cooktop left front burner and left front switch. Office to reschedule. ; ordrng 1 W11183708 (Cooktop glass) and 1 W10823727 (FL burner) and 1 WPW10434452 (LF burner) and 1 NeedAUTHO (Need AUTHO)
We serviced a
WHIRLPOOL DISHWASHER
Model Kdte204kps1
Near Austin, TX 78744
Matthew
Job Details:
10/30/2023
Arrived on site to replace faulty control. Replace control and tested heater is now receiving 120 VAC. Element ohmes out at 12 ohms. Unit now functioning properly job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Del Valle, TX 78617
Matthew
Job Details:
10/30/2023
"Arrived onsite for unit not cooling. Upon arrival inspected unit. Could hear relay clicking on overload. Checked and compressor pulled high amperage, 8amps then Clicks off. Checked pressures and got 7/35 psi. Called tech line for assistance. Spoke to Johnathan. SR#7737670977. Determined compressor is bad. Need to order another compressor and perform Sealed system repair again. Customer is not happy. Has not had a properly working fridge for a month. He will be contacting customer service. Office to reschedule ; ordrng 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 Wpw10143759 (UV dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2hr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Leander, TX 78641
Maurice R
Job Details:
10/30/2023
"Arrived onsite for refrigerator not cooling. On inspection the fc and the rc were room temperature. The unit had been on for a week after sitting for a few months off. The compressor is running the temperature on the compressor was 123? and the amp draw was .66amps. The evap fan was running in the fc. Ordering a SS for the unit, office to schedule once parts are in. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 W10843121 (Drier) and 1 W10510988 (Tube suction) and 1 2hours (2 hours)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Manor, TX 78653
Joe Z
Job Details:
10/30/2023
Arrived on site to install previously ordered parts. Replace dispenser. Test unit and found leaking from right side of unit midway across the side. Pulled unit from cabinet and ran to pin point leak. Found leaking from tub at weld on right bottom. Uploaded pictures to SD. Ordering tub. Office to reschedule ; ordrng 1 W11409865 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Austin, TX 78744
Luis
Job Details:
10/30/2023
Arrived on site. Replaced defective fresh food door and nameplate checked seal good. Found unit uneven added shim to back right side; used 1 4387828a (Shim) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Round Mountain, TX 78663
Gerry C
Job Details:
10/30/2023
"KDTE204KPS0 Arrived to inspect top rack falling. I found the left retainer for the middle rack had gotten out of time and flipped to the open position, with the rack in the back position. This caused the rack to fall out of track at approximately 1/2 open and required removal of the rack to correct. I tested after setting the lock in the proper position and it operated as designed. No leaks observed during service."
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Horseshoe Bay, TX 78657
Gerry C
Job Details:
10/30/2023
"MED6230HC3 Arrived to inspect noise. I found the unit would vibrate and inspection revealed the cover plate to the lower left of the bulkhead was incorrectly mounted and making contact with the blower housing. After correcting position, the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details:
10/30/2023
"MVW4505MW0 Arrived to inspect noise. I found no stored errors and the basket was in the right rear of the chassis, touching the inner right side of the cabinet while at rest. Service mode showed all functions present and the unit developed a momentary squeal during the spin portion of the testing. I found the cam assembly was molded incorrectly and I removed, replaced and recalibrated. The unit resumed normal operation. No leaks observed during service."