On arrival verified complaint of leaking ice maker. Replaced ice maker and spoke to TG tested unit and found no need for emitter and valve. Ice maker fills and harvested correctly with no leaks. Job complete no leaks detected during service. Installed w11626124.

"Arrived onsite for icemaker not producing ice. On inspection found the FC was 24? and the RC was 32?. Gain access to the back and tested for leaks found none. Ran tested 40 and tested 5he 3 way valve, left compressor and the fan running for 20 minutes and the temperature in the fc stayed at 24? Talked with Susie and ordering new compressor and parts. No parts installed. ; ordrng 1 W11592010 (Compressor) and 2 2hours (2 hours)s and 1 W11548259 (Condenser) and 1 W11548259 (Fc evap) and 1 W11291123 (Rc evap)"

Arrived onsite for dishwasher not drying dishes. On inspection the unit is less then a month old and the customer old dishwasher was 20 years old. I informed the customer how the new work and that to get them dry open the door after unit finishes a cycle. The heating element read 6.9 amps. The diagnostic cycle completed with no issues. No parts were installed.

"WDP540HAMZ4 Arrived on site for unit not drying. Upon arrival, ran diagnostics and confirmed heater came on. Called tech line to confirm if running diagnostics will reset the unit so the heater will come on during consumer cycle and confirmed it does. Customer will follow up. Unit is functioning as designed. No parts replaced. No water leaks present at this time"

"Arrived on site to diagnose dryer that is not starting. On arrival customer explained that the unit will start, and stop after about 1 second. After that they can not start it again until later on (or next day), and it will work fine. I tested the unit and as soon as I started it the GFCI breaker tripped. Reset breaker and checked voltages. Found good voltage and polarity on unit. I ran it a dozen times and could not duplicate any issues starting. I told the customer to follow up if it happens again, but to possibly have that breaker updated and to get a picture if the lights are on or off when it won't start. Could not duplicate a failure at this time. No parts used."

"Arrived on site for washer moving and walking, ran diagnostics and found no errors. Unit did not bounce and stop confirming bad suspension. Replaced suspension. Recalibrated machine. Call complete."

"Arrived on site for dryer not heating. Confirmed proper voltage at junction, Confirmed relay on board is closing. Found heating element open. Replaced heating element. Verified operation. Call complete."

Arrived o. Site for orange flames. Checked and verified burner operation is normal but flames are orange. Removed and replaced gas valve/ regulator. Used soap bubbles to confirm no leaks. Flames still have orange. Advised customer moisture in the air will cause orange flames . Call complete.

Arrived on site for unit not cooling properly and forming ice on evap wall cover. Upon arrival confirmed failure and ice build up. Found unit in adc mode and not defrosting but when forced to defrost unit worked as designed. Found defuser motor w11236851 wasnt shutting and replaced it. Inform3d customer to keep an eye on evap cover for the next week to see if issue returned now that its on standard defrost timer. Call complete

Arrived on site for refrigerator needing harness. Upon arrival installed harness w10871610. Found power supply restored to valve and also found some ice forming in ice w11596134 and replaced it. Found water getting to ice maker with no leaks. Call complete

Arrived onsite for a dishwasher door falling down. Customer showed me the spring from the right side hinge that broke off. I took apart the front door and installed a new right hinge. The door opens and closes properly at the time of service. No water leaks present at time of service. Job complete. INSTALLED W11712996 HINGE.

Arrived onsite for a dishwasher not powering on. Tested voltage at the control and got 120 volts but the control was not responding. I replaced the control and ran service cycle. The dishwasher completed the cycle and is operating as designed. NO WATER LEAKS PRESENT AT THE TIME OF SERVICE. Call complete. INSTALLED W11637583 CNTRL-ELEC.

Arrived on site to follow up on refrigerator making noise. Added some additional sound pads to the condenser line area to further muffle the noise. Once I had the rear label on I also heard a rattle where it was contacting the inlet valve. Folded back the rear cover to remove noise. Unit is as quiet as I can get it at. Parts used - 4x W11113654.

"Arrived on site to diagnose refrigerator tripping the breaker. Maintenance clarified it was tripping the breaker as soon as it was plugged in. I tested the unit on 2 different outlets. I could not get it to trip at all. I ran through manual diagnostics and ran every component and defrost heater, and could not find any failures. The compressor sounded a little weak, but was forming a frost pattern. Advised maintenance to follow up if it trips again or does not cool. No parts used since I could not duplicate a failure."

"Arrived on site to diagnose microwave oven combo that customer noticed hot air coming from. Customer pointed out the vent on the bottom is pushing air around 130 degrees. I advised customer this is normal, and the blower is going to circulate some hot air off of the cavity and out the bottom. This is working as designed, and there are no failures with the fan. No parts needed, unit working as designed. On this single oven the customer also showed me that the install instructions list the power for this oven to be run through a 20a breaker. Unit is currently connected to a 40a breaker, which is excessive for the smaller draw of the unit. Advised to step the breaker down to a 20 to be in line with install instructions, or customer would prefer a 30 which is less likely to cause damage to the unit but is outside of recommended specs. Advised using too high of a breaker may cause damage to the unit since it can't accurately trigger for normal failure conditions. No repairs needed, recommended using a smaller breaker. Call completed."

"Arrived on site to test unit for not spinning. Upon arrival customer stated unit spins but clothes seem too damp due to dryer needing multiple cycles to dry them. Ran diagnostics on unit, all components engaged properly. Ran a vent test on the dryer and found vent tube completely restricted causing long dry times. Advised customer to hire a professional to get that cleaned. If issue persists with the washer advise returning with a control. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for a trash compactor that will not start. Inspected unit and work area. The customer advised that the on and off buttons on the Consol are mushy and it doesnt appear that anything was behind it. I took off the consul and found that piece console was actually broken and the on and off switch was just hanging. I went ahead and replace the on and off switch, but could not reattach the on and off switch to the console. Ordering the console and the console insert for repair. the customer about a return date due to limited parts availability.; ordrng 1 9872039B (Console) and 1 W11050447 (Console insert)"

Arrived on site. Replaced fresh food led module. Used w11470191

"Arrived on site to test unit for not cooling. Upon arrival FC is slightly cooling. Exposed evaporator and found frost not developing passed the first coil. Unit has a restriction in the system. Unit needs new compressor, access valve, dye drier, and evaporator coil as precautionary. Contacted service thread to confirm. Unit is r134a. Requesting 2 hours for return visit. Office to order parts and reschedule.; O-emld tckt"

"Arrived on site to test unit for F9E0 product miswire error code. Customer stated after a storm this error showed up and hasnt gone away. Confirmed stored error code. Cycled power on the unit, when unit turned back on there was no error code present. Advised customer that if any appliances start acting erratic or dont work after storms have been through the area, cycle power on the units to give it a hard reset. If issue still arises than call the office. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for cycles starting at random times. Tried to activate diagnostic cycle, cycle would not start. Replaced control (W11637583) and tested, unit now enters diagnostic cycle. All components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for oven not heating. Activated bake cycle, glow igniter did not engage. Replaced igniter (W11590294) and tested, igniter is now engaging properly and unit is running as designed, job complete."

Arrived onsite and found unit operating with failure to run the motor. Found cause to be dislodged belt. Replaced the belt and tested. Unit is now operating as designed. All checks good. W11239857

"Arrived on site to replace shift actuator, splutch and basket diagnosed on previous trip. Upon closer inspection found wash plate seized onto tub unable to remove either. Replaced splutch and actuator then calibrated unit. Found excessive detergent use is cause of seized wash plate. Informed customer on proper detergent levels to use in unit for best results and less wear on unit. Job complete."

"Arrived on site to install previously diagnosed parts to resolve no operation on compactor. I found only the control and console were needed to fully resolve the issues. Once I installed them I ran the unit up and down 5-7 times and had no operational issues. Had customer test as well and unit responded as designed. Parts used - 9872039B,W10813586."

"Arrived,on site. Found a defective right side fresh food door,replaced door checked door operation good. Used 13107887sq"

"MH1170XSB2 Arrived on site for unit not working. Upon arrival, customer stated unit worked but the door is faulty. Ordering 8206395 Door Assy. Office to reschedule ; O-emld tckt"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit seems to be trying to cool, but just does not cool at all. I did confirm the customers complaint and found the refrigerator and freezer temperatures above room temperature. I gained access to the compressor and found the compressor extremely hard to touch and running. Took an amp draw off the compressor and found it pulling .311 A indicating a leak or an efficient compressor. Ordering all sealed system components and the office will need to contact the extended warranty for authorization and contact the customer about a return date if authorization is given. Please schedule service for three hours due to multiple parts, needing to be replaced.; ordrng 1 2204242B (Condenser) and 1 WP2188823 (Evaporator) and 1 W10309994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

"Arrived on site for a washing machine that makes loud noises during the spin cycle. Inspected unit and work area. The customer advised that it makes a really loud sound when it goes through the entire spin cycle. I ran the unit into a manual spin, and heard what it sounded like the bearings running dry in the gear case. I attempted to remove the agitator and found the agitator completely seized on the driveshaft. I also attempted to remove the rotor and found the road are completely stuck as well indicating we would need to replace the tub, basket, agitator, hub, assembly, filter, gear case, suspension, stator, rotor, clutch, slider, and screws for repair. Ordering parts, and the office will need to get authorization for repair as well as contact the customer about a return date due to several out of stock items. Requesting two technicians for two hours on the return trip. ; ordrng 1 W10811960 (Basket) and 1 W10909670 (Spanner nut) and 1 WPW10215093 (Drain pump filter) and 1 WP8533928 (DrIn pump filter screw) and 1 W11219115 (Tub) and 1 W11130356 (Suspension) and 1 W10915700 (Stator) and 6 W11027980 (Stator screws)s and 1 W10915701 (Rotor)"

Arrived on site for a dryer that is making screeching sound during operation. Inspected the unit and work area. I did confirm the customers complaint immediately upon starting up the dryer. It sounded like the rollers were squeaking. I gained access to the inner drum and found two rollers that were hard to spin and causing the abnormal noises. I replaced the rollers and the idler pulley and tested the unit. I found the unit working and operating as designed with no abnormal sounds present during operation. Call complete.

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer stated that the dishwasher will fill and drain but it will not re-circulate the water. Around the unit three diagnostics and found an F7 E1 (single speed wash motor failure) error code. Around the neck through an auto test and did confirm that water was not recirculating. I replaced the washer motor and tested the unit. I found the unit working and operating as designed with no water leaks present during operation. Call complete. W11416363

"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. Upon arrival, I found that the serial number was correct but the model number was completely off and it was for a completely different refrigerator. I updated the model information and did find the customer was still under manufacturer warranty. I checked the impeller and found that the impeller was completely stripped on the motor. Ordering the Divider, spacer, dispenser motor, impeller, and gasket for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Damper gasket) and 1 W11671282 (Dispenser motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the unit working and operating as designed. Call complete.

"Arrived on site. Powered unit on diagnosed a defective compressor,replaced compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,powered unit off let pressures equalize checked connections no leaks. Powered unit on compressor and fans powered on. Usedwpw10143759,w11506635,w11542830"

"Arrived on site to test unit for shortcycling. Customer stated unit would dry for 5 minutes than enter cool down mode. Tested unit, confirmed issue. Replaced control (W11565026) as precautionary, issue has not been eliminated. Found that on timed dry unit does not enter cool down mode after 5 minutes. Issue is with the sensor strips. Ordering sensor strip and harness, rescheduled for 06/18 AM.; ordrng 2 WP3387223 (Sensor strip)s and 1 WPW10298258 (Sensor strip harness)"

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I removed the rotor in the slider and did not find any evidence of oil leaks underneath the unit. I replace both are slider and the rotor and tested the unit. The unit would not agitate or spin. I ran into into diagnostics and found an F6 E3 ( ACU cannot hear MCU) and F7 E7 (motor unable to reach target rpm) error codes. I replaced the clutch and found the same issues in diagnostics. I called Techline and spoke to Jake SR# 7739290909. He had me check the windings to the stator from the control and we found that the red to black and red to brown were showing open but the brown to black showing proper resistance. I checked at the stater and confirmed both issues, but found the brown to black showing proper resistance again. He stated that obviously we would need to replace the stator but that because of the F6 E3 error code, we would also need to replace the control. He advised that after that, there would be no further advisement made on this, as we will have replaced everything within the circuit in the lower harness showing that theres no issues with an open line. Ordering the stator and will return with the control. The office will need to contact the customer about a return date due to limited parts availability. W10754448, W10734521, and W10915701.; ordrng 1 W10915700 (Stator)"

Arrived on site for washer. Upon arrival found no errors codes. Customer tried to start unit herself on arrival to show me on it was acting up but upon startup unit ran a normal cycle with no start up failures. Verified outlet still had a polarized 120vac. Found no mechanical failures in latch. Called techline and reported findings Sr# 7738737551. Techline agreed that customer needs to provide a video or some sort of proof of failure. I did go over Technical Service Pointer #: W11679421 Rev A again with customer. Unit works as designed with no leaks. Call complete

Arrived on site for fridge leaking from dispenser . Found builder has replaced fridge and unit is now in garage. Unit is not hooked up to any water supply . Didnt find any frost or condensation in either section . Door gaskets are good . Dispenser door is sealing properly . Did find past signs of drip page in dispenser tray but dry at time of service . Advised customer fridge has to be hooked up to water to properly diagnose and repair . No parts installed today . Job complete

"Arrived on site for ui not changing wash selection. Customer states its 50/50 on failures . No error codes , took multiple time before I could duplicate failure . Felt knob turn kind of catching when error occurred . Still no error codes . Called tech line to document , recommend replacing Ui. Sr 7739292062. No parts installed , no water leaks . Call to set return ; ordrng 1 W11162441 (Ui console)"

Arrived on site for fresh food temps running warm again for just a few days fz temps stay good . Temps are normal at time of visit fresh is @ 38 . No signs of frost build up . Ran fan tests all checked normal. Ordering fresh food evap harness and control . Set return 6/20 No parts installed. No water leaks detected ; ordrng 1 W11087438 (Harness)

"wrt138ffdm03 Arrived on site for unit not working. Upon arrival, unit was unplugged. Plugged in unit and immediately the compressor kicked on with an abnormal noise then cut off. Continuously does this every minute. Ordering W11635510 Compressor, W11506635 access valve and WPW10143759 UV drier. Weighing for 2 hours sealed system repair. R600. No water leaks detected at this time. Office to reschedule ; O-emld tckt"

"WTW6157PB0 Arrived on site for door switch issue. Upon arrival, found door strike to be faulty. Replaced W11457841 strike. Tested unit and now unit is functioning as designed. No water leaks present at this time"

"NTW4516FW3 Arrived on site to replace faulty parts. Replaced WPW10074580 cap barrier, WP3355758 agitator cap, 285565 agitator, W10772621 screw/washer and W10721967 splutch assy. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

WDP540HAMZ4 Arrived on site to replaced ordered part. Replaced 8269144A exit drain hose (picture attached) Re tested unit and now unit is functioning as designed. No water leaks present at this time

2423 Arrived on site and replaced previously diagnosed door(W10877562). Also used 2 screws(W10317886). Unit now working as designed. Job complete.

Arrived on site to test unit for crackling sounds when heating. Removed magnetron and found spots in wave guide. Reported findings and photos to Tech-Line. Unit sent for review for replacement. No parts replaced at this time. Job complete. SR#7739293874

Arrived on site to test unit for no power. Found breaker was tripped. Tested unit with no issues. Found no signs of improper grounding or arcing. Advised customer to monitor and if issue persists have contractor replace faulty GFCI breaker. No parts replaced at this time. Job complete.

"Arrived on site to test unit controls acting erratic, tested unit found sound not activating and some buttons are slow to respond, replaced console and advised customer to connect unit to Wi-Fi so proper updates can be received when needed, unit is now running as designed, job complete installed W11616683"

"Arrived on site to test unit for not running properly, tested unit found all components activating and running properly, customer demonstrated how he starts the unit and I noticed the he is pressing start button for 10-15 seconds activating a diagnostic cycle, explained to customer how to activate cycles properly, unit is running as designed no leaks detected job complete o parts installed"

Arrived on site to test unit for not heating/drying properly. Found exterior damper was clogged up with lint. Advised customer vent leading to exterior needs cleared for unit to work properly. No parts replaced at this time. Job complete.

Arrived on site to test unit for not draining properly. Found error f10e2(vent wax motor). Verified vent not opening. Recommend vent and control replacement. Scheduled for 6-18. ; ordrng 1 W11649995 (Vent) and 1 W11545539 (Vent gasket) and 1 W11672039 (Control)

Arrived on site to test unit for broken timer. Replaced damaged timer(W11685947) and knob(W11675852). Unit now working as designed. Job complete.

Arrived onsite for dryer not tumbling. I got into the dryer and noticed the motor pulley broken the belt was shredded and the idler pulley bracket was bent. Replaced the motor and installed rebuild kit. Tested the dryer and the dryer is operating as designed. Call Complete. INSTALLED 279827 MOTOR and 4392065 REPAIR KIT.

"Arrived onsite for failed heating and found hi voltage circuit shorted. Replaced mag cap and diode. Unit is now operating as designed. All checks good. WPW10574736, W10754299, W11256462"

Arrived on site for oven not working properly. Doesnt not get to temperature. Lights are constantly flashing. Door does not close all the way to shut off light. Found bake burner ignites on second try. Struggles to relight. Good flame through burner. Found unit has errors f2e2. Check connections. Reset and now unit is working as designed. Confirmed convection fans working. Door hinges extend back to far and need to be changed. Reset for wed am. ; ordrng 1 W11568813 (Hinge) and 1 W11568941 (Hinge) and 1 W11355922 (Igniter)

"Arrived onsite for water and ice for getting into the RC compartment. Found no ice but found sweating around vents causing it to drip on the shelf periodically. Found the bottom hinge bent and the RC door sagging allowing air to get into the fridge periodically. Also found the lower bushing worn down. I found rust spots all around both doors and took photos. Also found some gaps between the fascia trim and chassis that needs to be filled. Both doors, lower hinge, and bushings need to be replaced and the gaps need to be sealed.Ordering WP2254473 hinge, WP489467 plastic washer, WP487576 plastic washer, W10830982 plug grey, W11178521 nameplate, LW10648583 FC door SS, LW10648584 RC door SS, & WP482338 adhesive. OFFICE TO RS. NO PARTS INSTALLED.; ordrng 1 WP2254473 (Hinge) and 1 WP489467 (Plastic washer) and 1 WP487576 (Plastic washer) and 1 W10830982 (Plug grey) and 1 W11178521 (Nameplate) and 1 LW10648583 (FC door SS) and 1 LW10648584 (RC door SS) and 1 WP482338 (Adhesive)"

Arrived onsite for oven needing calibration. Upon arrival I noticed the oven was already set to factory settings. Ive been informed by the customer who is selling their house that the inspector used a IR Gun for temp testing. I ran a bake cycle and measured temps with my digital thermometer. I found it averaging 362 degrees. I put a -10 degree offset in the control and tested the oven. Finding it averaging 351 degrees. The oven is working as designed. Call complete. NO PARTS INSTALLED.

Arrived onsite for dishwasher leaking water from the vent. Tested the vent wax motor and found it was reading 1041 ohms and in range. I adjusted the vent settings per service pointer W11705834. I explained to the customer that this adjustment should solve the issue. Call complete. NO PARTS INSTALLED.

Arrived onsite and found duct operating with failed airflow due to clogged duct. Unit is now operating properly following removing duct restriction. All checks good. Unit is now operating as designed. No parts used.

Arrived onsite to evaluate the load and go feature. Tested and reset the feature. Found unit is operating as designed. All checks good. Advised customer on findings and demonstrated proper function. No parts used.

Arrived onsite for gfci tripping during initial use and restored by priming the elements with heat treatment. 500f broil followed by bake at 500f 30 minutes total. All checks good. No parts.

Arrived onsite for microwave turntable wobbling and found unit turntable ring needed to repair. Ordering turntable ring. No parts used. ; ordrng 1 W11252182 (Turntable ring)

"Arrived on site for washer making noise. Replaced capacitor, cam, actuator, agitator, belt, shield and gearcase due to oil and wear. Calibrated and verified operation. Call complete. All parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit sitting outside on the back porch. Customer provided an electrical outlet and water for testing. Per previous techs diagnosis, I removed and replaced the lower main harness, gearcase, cam, belt, lid strike and screws and calibrated. Unit failed to calibrate due to the lid lock assembly being damaged. I removed the latch assembly and re-calibrated and the unit continued to fail. I tested the latch at the control and found the control is failing. I removed and replaced the main control and re-calibrated and the unit calibrated. I tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W10721967, W11498190, W11307244, W11239857, W11454372, W11665967, WPW10273971, W10837741"

"Arrived on site to inspect dishwasher door missing screws. Upon further inspection, the maintenance rep provided some mounting screws that came off of a dishwasher door. I found the screws mounted to the inside the dishwasher outer door trim piece (photo) and had been ripped out of the particle board on the inside of the trim piece (photo). I found no part numbers for the trim piece in the breakdown, but did find the installation instructions for it. I found no part numbers for the trim and advised the maintenance rep that they would need to talk to the builder and have them order a new trim piece and get longer screws. The builder arrived shortly before we left and I recommended they speak to their Whirlpool Rep and discuss getting a new trim piece and getting longer screws for the mounts. No repairs completed today and no water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced sump assembly and tested. Unit is operating as designed and no water leaks observed during service. Job completed. W11613480."

"Arrived on site to install previously ordered parts. Replaced tub ring W10849477, control W11116592, and suspension W11130362. Test unit by running a normal cycle with load of towels. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for rc not cooling and fc is good. Upon arrival,inspected unit and found entire Rc evaporator is incased in ice. Also found standing water in base of rc. Ordering drip pan, shims, and drain tube and returning with prescreened parts. Office to reschedule ; ordrng 1 Shimms (Shimms) and 1 W11457241 (Drip pan) and 1 W11661573 (Drain extension)"

"Arrived on site to install previously ordered parts. Replaced front center holder 74009553, rear center igniter WP74009336 (only used 1). Harness W10207826, bezel WPW10559494, and all 8 screws WP3368921. Test unit and is operating as designed. Job complete"

Arrived on site to install previously ordered parts. Replaced icemaker shut off extension W11215550 and led kitW11683242. Unit is operating as designed. Job complete

"Arrived on site to install new ice door in refrigerator to resolve air leak causing some ice melting. Installed new ice door and tried putting some water in the chute to test. Still found it dropping out. I called tech line, SR7739286672. Tech line advised since there is no motor, and just a spring on the door any weight will let it drip. If issue gets worse all we can do is replace the door since there is no gasket to install. Tech line advised to allow the ice door gasket time to conform to the door and possible replace door if leak gets worse. Parts used - W11678832. Repair completed."

Arrived on site to replace scratched knob on washer. Found large scraped on face of knob. Replaced with new and verified proper operation. Parts used - W11675852.

"Arrived on site for a washing machine that is not advancing through cycles. Inspected unit and work area. The customer stated that the unit will not even start a cycle and then itll make a couple clicking sounds, and then not advance forward. I ran into through diagnostics and found an F8 E1 (low/no water detected during the fill) error code. Check behind the washer and found the hot water turned off at the wall. I found that the customer had set the wash temperature for hot, causing the issue. I attempted to open up the valve at the wall and found it completely stuck. I did advise the customer that they will need to have their maintenance come out to fix their water supply as this unit will need both hot and cold water. the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to replace previously diagnosed parts. Replaced gearcase (W11393685), clutch (W10754448), suspension (W11399226) and slider from truck stock due to new slider having missing rivets. Tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for popping and smoking. Customer stated unit popped one day, than she forgot it was damaged and when she used it again unit started smoking. Removed unit and disassembled, found transformer is the cause of the smoking. Contacted service thread, per service thread recommendation will replace capacitor, magnetron, diode, and transformer. Went to replace transformer and found that part came with broken wire. Will need to order transformer for return visit. No parts installed, rescheduled for 06/21 PM.; ordrng 1 W11545871 (Transformer)"

"Arrived on site to test unit for clothes still wet at the end of the cycle. Customer stated it doesnt seem like unit is spinning her clothes out. Ran diagnostic cycle and when it came time to spin cycle shut off. Inspected under the unit, found no mechanical parts that were worn. Tried to spin basket and noticed it was seized and would not move. Will need to order gearcase, basket, and additional parts to ensure completion on return visit. Ordering parts, no parts installed, rescheduled for 06/18.; ordrng 1 W10554251 (Basket) and 1 WP21366 (Spaner nut) and 1 W11454741 (Gearcase) and 1 W11428524 (Capacitor)"

"Arrived on site to inspect unit for dented door. Confirmed that there is a dent in the middle of the FC door. Replaced door (W11435329) and tested, unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Checked incoming voltage, unit is receiving proper voltage. Replaced light socket (W11222979) and light bulb (WP22002263) and tested unit, unit is running as designed, job complete."

"Arrived on site to diagnose refrigerator with moisture /frost related issues. Customer pointed out that the freezer door gasket gets 5 or so inches of moisture consistently. Freezer items have had frost on them before, but not consistently. I applied the following fixes to resolve - turned on mullion heaters to all the time, sealed the liner with silicon, and raised the freezer door a few millimeters. Household was around 62% humidity. This should fully resolve as much moisture as I can remove. Customer keeps the house around 77, so humidity is a bit high. Advised these fixed should reduce moisture buildup, but with the higher temp it may still create some. Repair completed. Parts used - W10841140."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. We replaced the tub, shocks, suspension, rotor, and stator. We tested the unit in diagnostics and found the unit working and operating as designed with no leaks present during operation. Call complete."

Arrived on site for oven smelling a gas smell and sometimes it just keeps clicking. Attempted to light bake burner and unit just clicked. No gas leak. Smell is from bad ignition. Removed bottom panel. Found igniter clicking but gas was not igniting. Removed bake burner and orifice. Cleaned and cleared. Found not in correct position. Reassembled and verified operation.

Arrived on site for refrigerator making noise. Breaker was previously tripped. Heard humming noise coming from the back. Removed back panel. Adjusted tubing from compressor to prevent noise. Compressor pulling 1.1 amps. Unit working as designed. Call complete. 178.60 Auth code: 3MMFM4

Arrived on site for handle being broken. New build. Found handle loose and separated. Removed door panel. Tightened holding screws. Replaced door handle. Verified operation. Call complete.

Arrived onsite for a dishwasher leaking from underneath. The customer also stated that it wasnt draining. I found the drain hose not routed through the rear of the machine and mounted from the side causing the elbow to collapse where its connected at the machine and not allowing water to drain. I corrected the drain hose connection and tested the machine. I found an F9E1 error caused by the pinched hose and deleted it. I ran the diagnostics cycle and it completed the cycle and worked as designed. There were a bunch of suds at the end of the cycle with no rinse aid or detergent in the machine. I found a bottle of Dawn platinum hand wash detergent under the sink and I suspect that had been put in the machine. I used some cooking oil to break the suds down and ran another cycle. The suds are gone and there were no water leaks present at the time of service. I advised the customer to call the installers back out because they did not install the undercounter cabinet brackets and screws to hold the machine securely in the cabinet. They ran a screw on both sides thru the tub into the cabinet and the door rubs on the screw heads. Call complete. NO PARTS INSTALLED.

Arrived onsite for dishwasher leaking. I noticed the top corner of the gasket on both sides dented in causing the water to leak down the door. I replaced the gasket and there no water leaks are occurring now after diagnostics cycle. Job complete. INSTALLED W11483553 GASKET.

Arrived onsite for dryer not powering on/ operating. Tested voltage at control and was only getting 87 VAC from L1 to neutral. Measured voltage at the outlet with plug partially pulled out and had 123 VAC between L1 and neutral and noticed control was blinking. I found that when wiggling the plug at the outlet I would get 123 volts but when I let got I would get 87 VAC. I showed this to the customer and explained to him he had an outlet issue. When the dryer is getting correct voltage it is operating as designed. Call complete. NO PARTS INSTALLED.

"Arrived on site to replace basket, inspected and found enamel bubbling up and pealing, replaced basket and tested, unit is now running as designed, no leaks detected job complete installed W10738339"

"Arrived on site to test unit for no agitation, tested unit found, failed capacitor and shift actuator not shifting properly, replaced capacitor and shift actuator,unit is now running as designed no leaks detected job complete installed W10913953, W11395618"

"Arrived on site for noise complaint. Power cycled unit found loud noise from damper control,replaced damper control. Used wpw10594329"

"Arrived on site for no ice. At time of visit ice bin full,ran optics test passed unit working as designed"

"Arrived on site for water leaking. Found excessive water in fresh food compartment,removed compressor cover found extension suction cup not flushed with cabinet,added sealer to seal gap,removed evaporator cover found frozen drain,defrosted drain checked water flow through drain good."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam, belt, actuator, capacitor and washplate with bolt and calibrated the unit. Tested the unit is diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11449840, W10721967, W11239857, W11395618, W11510461, W11481722, W10752187"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the basket, gearcase, slider, clutch, and agitator bolt and reassembled the unit and calibrated the unit. Tested in diagnostics showing no error codes and the unit is operating as designed. No water leaks observed during service, job completed. W10752187 w10754448 w10734521 w11393685 w10811957 W11219115"

Arrived on site for dryer not heating. Upon arrival found power fault at terminal block. Found 80v between L1-L2. Found failure on L2-N(63v)side. Reset breaker and found a stable 240v and dryer working as designed. Call complete

"Arrived on site for washer not staying balanced. Upon arrival found back left suspension had complete failed, gearcase had leaked oil and ruined cap, cam, belt, and actuator. Found washplate also siezed onto gearcase shaft and unable to be removed. Ordering W10902814 washplate, W10721967 cam, W11239857 belt, W10913953 actuator, W11395618 cap, and previous parts sent to complete repairs. Rescheduled customer for 06/18/24; ordrng 1 W10902814 (Washplate) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Cap)"

Arrived onsite for dryer not stopping when door opens. On inspection the dryer keeps running when the door is opened. I tested the door lock and it was bad. Installed the new door lock and the unit stops spinning when the door is opened and now the chime is working when the dryer is completed. W11551763. The unit is operating as designed.

Arrived onsite for rc not cooling. On inspection found that the fc was 0 and the 55?. Tested the damper and it was opening and closing correctly. Tested the evap fan and it never turn on. I found that there was only 79vac to the fan. Talked with Gerry and I installed a new UI W11642241. I still was only getting 79 vac to the fan loaded or unloaded. I then talked with WP Techline and we came to the conclusion that the main control board needs to be replaced. Ordering a new control. No water leaks detected during service. Customer would like to be put on the asap list. ; ordrng 1 WPW10317076 (Main control board)

Arrived onsite for cooktop front bezel replacement. Installed the new front bezel on to the cook top. Confirm all burners ignited. The unit is operating as designed and no gas leaks were detected during service.

WRF535SWHZ10 Arrived on site to replace ordered parts. Replaced W11658402 rails and W10830162 right door gasket. Tested unit and now unit is functioning as designed. No water leaks present at this time

"WMH31017HS10 Arrived on site for popping noise. Upon arrival, customer turned on the vent motor and as soon as fan winds down, a slapping noise occurs. Proceeded to disassemble and found tech sheet hitting the fan blade (photo attached) Re tested unit and now unit is functioning as designed. No parts replaced"