Arrived on site to test unit for ice bin filling with water. Found top of fill tube was stuffed with foam preventing water from entering icemaker and over filling into ice bin. Removed obstruction and inspected icemaker for any obstructions. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for ice bin getting stuck. Found frost built up on rails causing them to seize. Removed frost and now working as designed. Found damper opening and closing as designed. Applied permagum to all water line entry points to ensure no air leaks. Gaskets all dealing as designed. Applied slight grease to rail bearings. Advised to make sure FC door is closing properly to prevent frost forming on rails. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed control and water filter bypass cap. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose oven that was resetting time and also throwing a recovered from power loss messages sometimes. I checked the unit and found no error codes present, time set to 2pm. I removed the console and checked voltages. Found good voltage and polarity at the control. I replaced the console and assisted in connecting the whirlpool app for the customer so it would update. Unit appears to be working as designed. Advised customer that we have seen other instances of the resets with houses in this area due to likely electrical issues, as components all test good. Repair completed."

"Arrived on site to diagnose cooktop with a non lighting front right burner. Tested burner and found no spark. I moved the igniter around and did get it to start sparking, but spark looked weak compared to the other burners. Opened the unit and found the igniter wire was pinched between the module and a manifold pipe, folding the wire almost in half. I replaced the igniter and module and retested. Found burner to be fully functional. Repair completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer banging around. Tested unit and found that the gear case was bad along with the suspension. Replaced gear case, belt, cam, capacitor and suspension. I then tested the unit to make sure the basket was not damaged and was good. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for unit not draining. Upon arrival inspected unit. Found unit drain pump harness disconnected, drain pump and main control shorted. Secured harness and replaced pump and control. Tested unit and unit is now functioning properly. Job complete"

Arrived onsite for vent hood not functioning. Upon arrival tested unit . Found both speeds functioning. Unit is functioning as designed although not ideal CFM per customer. Job complete

"Arrived on site for no cool. Found evaporator incased in ice,removed cover found heater lead disconnected from harness,defrosted evaporator new heater doesnt have correct connection for evaporator fan motor,complicated defrosted evaporator,removed harness assembly secured heater lead into harness added adhesive into harness to prevent lead from disconnecting reassembled unit powered unit on air flow entering fresh food section."

Arrived onsite to replace faulty control. Replaced control and tested. Unit is now functioning properly. Job complete

Arrived on site for door not closing completely and light staying on . Found toe kick upside down . Reinstalled toe kick . Door is closing properly and light is turning off . No gas leaks detected at this time. Job complete

Arivved on site for door staying locked . Ran diagnostics and got long drain error code . Removed drain catch was full of articles of clothing . Cleaned Debra out of catch and reran diagnostics. All checked normal. Did recommendrunning a clean tub cycle to clear out soap build up . No water leaks detected at this time. Job complete

"Five on site and inspected oven and found at this time all functions are operating properly. Recommend it to homeowner that oven be connected to Wi-Fi to receive updates to prevent any issues with control panel operation. Also found an extended family member has put foil on the bottom of the oven during a bake cycle. Explain to homeowner that this is now permanent and cannot be removed, job complete"

"Arrived on site and found ovens reach preheat in expected amount of time. Internal oven temperature is correct on both ovens. Home inspector was using an infrared thermometer and these are not accurate enough and only measure surface temperature not actual oven temperature. Explained to builder, new homeowner and took picture. Both oven showing correct temperature , job complete"

"Arrived on site and found model and serial didnt transfer, attempted transfer again but it isnt working. Spoke with techline and they said Siri will no longer operate and dryer cant be repaired. Drying functions are still working and customer can use it without WiFi until replacement is made, job complete 7736498794"

Arrived onsite for dryer not starting. Upon arrival inspected unit. Verified support voltage and was good. Test fuse and cutoff and were good. Tested start switch and timer and were good. Disassembled and inspected motor and found motor failure. Ordering motor. Part covered under 10 yr. Schedule for 31. Please confirm with customer if available .

Arrived on site for microwave not heating . Found mag out . Recommended changing both mag and inverter .

"Arrived on site to diagnose refrigerator losing cool in refrigerator compartment. Examined unit and found RC at 61, FC at 0. RC fan tries to spin but just grinds. Removed evap cover and found fan feels like it's scraping. Replaced evap fan and tested. Verified proper function and cooling.

Arrived on site for leaking washer . Found tear in bellow . Ordering bellow . Call to set return ; ordrng 1 W11314648 (Bellow)

Arrived on site to test unit for unit leaking out the front of the door. Test unit and found upper rack adjusters broken making rack not sit correctly on to manifold making manifold spray water to front door. Ordering new adjuster kit and bottom spray arm ; ordrng 1 W10712395 (Adjuster kit) and 1 W10837249 (Bottom spray arm)

Arrived on site to test unit for not washing. Test unit and found and sump and motor. Ordering new sump and motor office to reschedule ; ordrng 1 W11613570 (Sump and motor)

"Arrived onsite for washer leaking. Talking with the customer only leaks when in use. I ran the unit In diagnostic mode and I then flipped it up look underneath the unit. I saw a few drops run off the back of the gearcase, i put my hand up on the top of the gearcase and there was a litter bit of water. We just installed a gearcase a few months ago and the customer said that is when they noticed the water. Going to order a new gearcase and the outer tub.; ordrng 1 W11219115 (Outer tub) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)"

"Arrived on site for leaking water. Upon arrival test unit by filling tub with water. Supply hoses, valve, and tub are all good. Found leaking water from outer drain hose. Uploaded picture on SD. Need to order outer hose. Office to reschedule ; ordrng 1 W11244231 (Outer hose)"

"WOC54EC0HS20 Arrived to correct door issue. I found the door required Lessing on it to get the light to go out. Further inspection revealed the unit was installed incorrectly and the back of the legs were not touching the bottom of the cabinet, on the right rear corner, gapped by approximately 3/16. Using shims, I was able to correct the units leg contact points and get it to sit flatly within the cabinet, and plumb within the installation cutout. During testing the door operation was improved, but still unsatisfactory to the consumer, whom is familiar with the product. The customer told me the unit was a replacement for a prior damaged one and the issues started after this one was installed. I suspect the switches were damaged at some point prior to this installation and the right side is where the issue lies. Seeing this type of issue prior, the right interlock is damaged and will require replacement. I verified the door is sealing and compressing the gasket as expected. Office to order part and contact the customer and to arrange return service with GCO.; ordrng 1 GCO (GCO) and 1 W11033422 (Interlock)"

"Arrived on site to replace cooling fan . While taking screws out of cook top ,broke a head off one and stripping heads on other front burners . Ordering center and both front burners . Call to set return . No gas leaks detected at this time ; ordrng 1 W10552123 (Lf front orfice) and 1 W11628649 (Rt front orfice) and 1 W10552124 (Center) and 10 W11241230 (Screws)s"

"Arrived on site. Found excessive moisture on mullion,removed mullion broken wire at mullion ordering a new mullion and fresh food door gasket; ordrng 1 W11455378 (Mullion) and 1 W11456682 (Ff gasket)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was missing the insulation for the sound barrier. Customer explained it was originally installed and after last tech was out it was not there and unit is now louder than it used to be. Im ordering a new shield . No leaks where observed during service. ; ordrng 1 W11553445 (Shield)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not washing dishes. Entered diagnostics and found error codes 4-3, 7-1. Unit will need a sum and motor to complete repairs. Im ordering parts and reschedule to return. ; ordrng 1 WPW10482462 (Sump&motor)"

"Arrived on site for dishwasher leaking from left side . Ran diagnostics and then beginning of normal wash found water dripping from vent tube . Vent door is not closing during wash . Ordering vent ,gasket and vent cover ; ordrng 1 W11414073 (Vent) and 1 W11545539 (Gasket) and 1 W11545539 (Vent cover)"

Arrived on site for dryer flashing error codes and longer then normal dry times . Found float error code . Ordering float switch and pump if needed . Call to set return ; ordrng 1 W11110114 (Float switch) and 1 W10903190 (Pump)

"Arrived on site to test unit for left front burner not igniting, tested unit found igniter not sparking, inspected connections and found them all good, ordering front left igniter and spark module, office to reschedule ; ordrng 1 W11590249 (Spark module) and 1 W11666003 (FL igniter)"

"Arrived on site to test unit for burners not working, tested unit found 2 right burner not getting hot, removed back panel and found a shorted wire to ground leading from 2 right switches, fixed wire with butt splice but its still not heating, customer stated that both of the right switches sparked out when he tried to use them, ordering control and all switches, office to reschedule ; ordrng 2 WP3148952 (Infinite switch)s and 2 WP3149400 (Infinite switch)s and 1 W11594224 (Control)"

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that the unit will do the sensing portion of the cycle and then will completely quit and say that that job is complete without filling with water or starting the actual cycle. Ran it through diagnostics and found an F7 E4 (basket re-engagement fault) and F6 E3 (ACU cannot hear MCU) eror codes. Tested the unit and found agitation working but the spin portion of the cycle not working. Gained access underneath and found the slider intact but partially worn. Replaced the slider and tested the unit. Still have the same issue. Replaced the control due to the error code message and control. Fault. Tested the unit again and still had the same issue. Checked through the wire harness and found the white wire going to the shifter from the control open, indicating a bad circuit and harness. Ordering the harness and rescheduled the customer; ordrng 1 W11568984 (Lower harness)"

Refrigerator is still having frost buildup in freezer will need to bring back silicone and fill Any remaining air gaps; ordrng 3 W10841140 (Silicon)s

Arrived onsite for a DW that is leaking. Upon inspection I found the leak coming form the sump&motor. I replace the sump&motor and upon testing I found that the new sump&motor was leaking from the seal around the edges for the sump&motor. I am ordering a no the one and rescheduled; ordrng 1 W11178672 (PUMP&MOTOR)

"Arrived on site to test unit found not producing enough ice, tested unit found ice bin has a whole on the bottom, causing ice to fall out from bin and customer constantly cleaning up causing ice maker not to keep up with production, ordering ice bin,rescheduling ; ordrng 1 W11129522 (Ice bin)"

"Arrived on site to test unit for not spinning. Found actuator engaging from agitate to spin but gearcase shaft appears to be stripped. Unable to remove washplate without causing damage. Recommend replacing gearcase, belt, cam, actuator, suspension, hub nut and wash plate. ; ordrng 1 W10752283 (Wash plate) and 1 W11130362 (Suspension) and 1 W10528947 (Hub)"

"Arrived on site for range, that font left burner would take to long igniting. Upon arrival confirmed issue. Inspected burner and found sparker arcing over and down to the cooktop and not upward to ignite gas on time. Found screws to multiple burners to worn down to be safely removed without breaking. Will need finings reported to get autho for replacement of burners heads, screws, and orfice holder asm before rescheduling. ; ordrng 1 WPW10515455 (Burner head) and 1 WPW10515454 (Burner head(LR)) and 1 WPW10515453 (Burner head(RR)) and 8 WP3368921 (Screws)s and 1 W11197500 (Hold(LF)) and 1 W11643127 (Holder(LR)) and 1 W11661950 (Holder(RF)) and 1 W10732139 (Holder(RR))"

"Arrived on site for washer needing previously diagnosed control. Upon arrival installed part and reset unit. Found washer still failing to operate past initial start up unles it was run in diagnostics. Could reach techline due to holiday, but spoke with SW on site. Due to washer symptom not being well documented with info, will need research done to find why unit is stuck in frozen loop start up; ordrng 1 Cnote (Needs research)"

Arrived onsite for door alarm continuously beeping. Upon arrival inspected unit. Tested and found lights and switches functioning. Called tech line for assistance. Tech recommend User interface W11664671 per service issue . Robert- SR#7736502488. Ordering interface control. Office to reschedule.; ordrng 1 W11664671 (Control) and 1 W11455229 (Main control)

"Arrived on site to inspect venthood not venting and making noises. Upon further inspection, I tested the unit and found the motor making a grinding noise. I removed one the motor screens and retested and verified the motor making the grinding noise and not some debris. I am ordering a PARTS RESEARCH-BLOWER MOTOR ASSEMBLY and notified the office that the unit model number does not show up in a parts breakdown and am unable to order the part needed. I advised the customer that once we receive the blower motor assembly, someone will notify them and schedule return service.; ordrng 1 PARTSRESEARCH (BLOWER MOTOR ASSEMBLY)"

Arrived onsite for a freezer not making ice. I found ice in the mold. I ran a harvest test and the icemaker went thru a harvest and worked as designed. I ran a fill test and could hear the valve energizing but no water entered the mold. I disconnected the fill tube at the filter and ran the fill test again and had water coming out of the filter head. I ran service test 66 to turn the fill tube heater on and the UI reset and knocked me out of diagnostics showing a power failure. I checked the resistance on the fill tube heater and found it showing 19 ohms and in range. I disconnected the heater and ran test 66 again and verified 12 VDC to the heater. I reconnected the heater and every time test 66 was turned on the UI would reset and show power failure. The UI and possibly the fill tube assembly will need to be replaced. Ordering W11404238 UI and marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11404238 (UI)

Arrived on site to test unit for unit not heating. Test unit and found magnetron cover damaged. Will order new covered and will need to replace magnetron inverter and covers on return visits. Office to reschedule ; ordrng 2 W10915651 (Cover plate)s and 1 2hours (2 hours)

"Arrived onsite for a refrigerator that is making ice that tastes bad. Upon inspection I found the to be true. I suspect that the reservoir may have some contaminants stuck in it due to some new home construction in the area. Upon replacing reservoir, I put a hole in the new one. I am ordering a new reservoir and rescheduling. 06/01/23; ordrng 1 W11613294 (RESERVOIR)"

"Arrived on site for washer not draining . Ran diagnostics, no error codes. Unit will drain but kicks out and shuts off when going to agitation or spin . Replaced,cap and actuator. Still shutting down . Ordering , harnes ,conrto and motor . No water leaks detected at this time. Call to set return .; ordrng 1 W11607637 (Control) and 1 W11497303 (Motor) and 1 W11665967 (Lower harness)"

Arrived onsite for washer that is shaking. When I looked parts I had parts for a front loader. There is a pic of ser/model of a front load washer and the pic of the ser/model of there unit. Ordering parts for the unit.; ordrng 1 W11178227 (Tub) and 1 W11400156 (Suspension)

Arrived onsite for refrigerator making a noise. On inspection I gain access to the back of the unit and took the back cover off. Then open the doors to make the compressor come on. When the compressors came on I could hear the noise. I pin power it to the fc evap fan making the noise. Did not have one on the truck ordering and rescheduling. No water leaks detected during service.; ordrng 1 W11314192 (Fc evap fan)

"Arrived onsite and found new install unit had never made ice, found all base functions operating as designed, proper pump, valve and condenser fan and compressor energizing but no cool. Ordering sealed system repair. Office to reschedule. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"

Arrived on site to test unit for broken element support. Part was damaged in box. Ordering 2 to ensure completion on return visit. Office to reschedule. ; ordrng 2 W10909479 (Support)s

Arrived on site to test unit for console acting erratic. Found no stored error codes. Customer does have app downloaded and connected to WiFi. Recommend console replacement. Office to reschedule. ; ordrng 1 W11600370 (Console)

Arrived on site to inspect unit for rust on outer door. Maiden number we had was incorrect. Updated model number. Office to reschedule. ; ordrng 1 W11416792 (Outer door panel)

Arrived on site to test unit for gasket rolling. Found liner in door is too far separated causing gasket to roll when door is closed and not allow a proper seal. Recommend replacing right RC door in stainless. Office to reschedule. ; ordrng 1 LW10564036 (RH door)

"Arrived on site and found no ice production, freezer temperature is currently 4-5 degrees, attempted to cycle icemaker with test 44 and it didnt run, inspected wiring at bottom of door and dont see any physical damage to wires but shroud is torn. Ran test 44 again and it now cycled, ran test 45 and it filled with water. Will order a new door to complete repair.; ordrng 1 W11566701 (Freezer door)"

"Arrived on site and customer described chatter noise when icemaker is filling. Ran test 45 and did not hear any chatter at this time. There is also condensation on top of freezer gasket, techline had an internal memo that never became a service pointer to add gas material underneath. If you are a returning technician and have never done this ask for advisement. Add water pressure regulator behind refrigerator ; ordrng 1 W10786952 (Water pressure regulator) and 1 8212547RP (Water line) and 3 W11159742 (Gasket)s"

"Arrived on site to diagnose dryer that is making a consistent buzzing sound. Examined and tested unit and confirmed noise happened soon after cycle started. Noise sounds similar to a buzzing capacitor. Sounded like noise was coming from the control triacs. Replaced control and retested. Noise still present with new control, but slightly quieter. Traced noise to interior of unit where it's either coming from a buzzing steak valve, or the motor itself. Noise sounds electrical and does not sound like rotational mass noises. Ordering motor, valve and internal electrical parts to resolve. Office to schedule when all parts arrive. ; ordrng 1 W11664629 (Main Harnees) and 1 W11213863 (Steam Valve) and 1 Research-steamvalve (Research steam valve) and 1 WP3387747 (Heater) and 1 WP8557403 (Thermostat) and 1 280148 (Thermal Cutoff)"

"Arrived on site to follow up on refrigerator that was leaking water consistently. Examined unit and found the evap pan was full again. On closer inspection found the compressor scalding hot due to condenser fan not running at all. Compressor running constantly with no cooling, causing defrost water to sit in drip pan and not evaporate. Advised customer we need to replace tue condenser fan to resolve. Orsering fan and control to resolve. Return visit set for 5/31. ; ordrng 1 WP2188874 (Condenser motor) and 1 WPW10366605 (Defrost Contol) and 1 WPW10583800 (Thermostat)"

"Arrived onsite and found unit operating with inconsistent microwave function. No perceptible level issue or install issue. Discussed with GC and have ordered the inverter and the interlock assembly, returning with hinges. Requesting GC be the attending technician to evaluate possible installation causation. ; ordrng 1 W11578579 (Inverter) and 1 W11033422 (Interlock)"

"Arrived to instal previously diagnosed and ordered parts. I removed the mullion for inspection and found one of the wires had been sheared off, likely during manufacturing. I installed the replacement. Verifying the inability of the UI to enter full test mode and only able to enter into the error mode, I removed and replaced. The new UI showed F3E8 within service test mode, when the new UI was installed. Attempts to get the unit into test mode still failed, even though it was able to be put into the first stage, error mode. I tested the harness from end-to-end and found very good continuity on all four wires. The 5VDC was present and I could read DCV on the other two connections as well, but the information for exacting expected readings was not published. I attempted main control replacement and there was no change. The RC door gaskets were mis-ordered and will require a return service. Office to order the H/T sensor, second door gasket and UI.Contacted MFG tech Rich. File# 7736494884. I was advised there is not a current work around for the service mode issue and it has been submitted to engineering for a direct response. The tech agreed with my summary and parts to be ordered. No leaks observed during service. Office to contact the customer to arrange return service. Tech GCO.; ordrng 1 W11040893 (HT sensor) and 1 W11456682 (Gasket, RC) and 1 GCO (GCO) and 1 W11664671 (UI)"

Arrived on site for washer still not starting cycles correctly. Upon arrival reconfirmed issue and called whirlpool commercial techline and spoke with Jordan 05/25/23 11:40am/ 12:40pm. After checking voltage reading with techline and running diagnostics resets we narrowed failure to ui control logic freezing and resetting cycle. Techline recommended replacing W11475812 ui control. Spoke with office and reschedule customer for 05/26/23 to complete repairs. ; ordrng 1 W11475812 (Ui control)

Arrived on site to test unit for no ice production. Found recirculating pump not engaging. Recommend replacing pump. ordrng 1 W11542867 (Recirculating pump)

Arrived onsite for a refrigerator not cooling well in the RC. The customer stated now its not cooling well in either compartment. I found the evaporator packed in frost and not defrosting due to the bimetal separating and not closing properly. I removed the frost and replaced the bimetal thermostat. The unit is working as designed. Call complete.

Arrived onsite and repaired unit with glitch symptom. Power cycled for 5 minutes which restored function to normal. All checks good

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested voltage at the outlet and got 245V. I tested the unit and found the element not coming on. I disassembled the unit and tested the element,cutoff, thermostat and fuse and found the element open. I removed the element to find the middle metal plate badly warped and cracked and the coils broken. I cleaned the lint from the unit (before/after photos) and installed a new element and reassembled the unit. Retested and unit is operating as designed. No lint observed at the end of service, job completed."

Arrived onsite and found unit operating with failed freezer LED only. Repaired by replacing the freezer LED.

Arrived on site to test unit for broken hinge. Found right hinge broken replaced hinge. Test unit and unit test good job complete.

Arrived on site to test unit for no power. Test unit and found unit getting 5v. Plugged unit in to another outlet and unit working correctly.

"rE 06 02 20, 06 04 20, 06 00 20. Per the MFG service documentation, the codes listed were for the FF ice maker, with which, the unit is not equipped. I tested all available FZ ice maker tests and found no mechanical or electrical faults. The ice maker had cubes within it and they were ejected as well. The FZ ice maker full test, #100, revealed all functions were present, however, water did not enter the ice maker mold and the valve could be heard operating. I found the fill line was frozen and I tested continuity and voltage supply to the fill tube heater and found them correct and present. The factory applied heat tape was incorrectly applied in the area where the freezing occurred and I corrected and re-wrapped with foil tape, spreading the element wires to opposing sides of the tubing, as the rest of the tube, that was unaffected, was wrapped. I tested again and all functions returned. No leaks observed during service.

"WOS31ES0JS01 Arrived to inspect no power. I found the thermal fuse had failed and I removed and replaced. All functions resumed and the unit heated and cycled as designed.

"Arrived on site for range showing F6E1 in diagnostics. Upon arriving confirmed issue and found the following errors: F1e0, F6E1, F8E0. Found elements both in tact. Found oven sensor at 1.09k at room temp at reached around 1.67k after 45 minute 350 degree test. Couldnt replicate any of the error codes or find faults with ACU or cooling fan. Found unit could hold temps for 45 minutes wit,hour failure. Reset unit and instructed customer to use oven and see if issue reoccurs. Call complete"

Arrived onsite for a refrigerator that stopped cooling. I found the system almost out of refrigerant. I checked all the lower unit parts and found no signs of dye. I found no traces of dye in the condenser pan. I exposed the evaporator and found no signs of dye. I verified there was dye in the system at the drier access valve. I looked for signs around the FC door and rear chassis finding no dye. I removed the refrigerant and filled the system with nitrogen and verified there is a slow leak in the chassis. Call complete.

"Arrived on site for no,cool. Pierced low side pressure reading -20 removed drier found moisture in drier flushed system replaced drier and 3 way valve during installation found cap tube extremely flexible found with movement cap tube broken in liner wall called tech support per tech support and whirlpool will contact customer. Sr#7736493956"

Arrived onsite and installed the leak protector and the control and latch. Tested unit. All checks good. Advised customer on repair.

"Arrived on site for no ice. Found icemaker warped ran diagnostics icemaker will not fully rotate to complete cycled diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638

"Arrived on site to diagnose dishwasher that is not draining and throwing F9E1 code. Tested unit and confirmed code present, no other errors. Unit will drain if you hit cancel, but is overheating during the normal wash cycles. Replaced drain pump and tested. Verified all working as designed, no water leaks. Repair completed."

"Arrived on site for a washing machine that has flashing an error code message. Inspected unit and work area. The customer advised they had this issue pop up several weeks ago and had someone else come out to fix the washer. At that point, they replace the main control board. They advised that it worked for three or four cycles, and has been popping up ever since. Ran into diagnostics and did confirm the customer complaint. I found an F6 E2 (UI cannot hear ACU) and F6 E3 (ACU cannot hear UI) error codes. Checked connections and found proper connections. I advised the customer that if they had replaced the main control board, the issue would be with the User Interface. Call complete."

"Arrived on site for a dryer that is making a noise as it runs. Inspected unit and work area. Did confirm the customers complaint and heard a small rattling coming from the dryer as the drum was turning. Disassembled the unit and found several rollers that were stuck causing the issue. The customer agreed to the repair. Replaced the rollers and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site and inspected refrigerator and found both LED modules are blinking. After replacing fresh food section LED module lighting is not correct, took one picture. Job complete"

Ran all functions and took multiple videos of washer operating properly and showed them to apartment maintenance. Washer is operating as designed, job complete"

"ZDT925SPN3SS Arrived to instal previously diagnosed and ordered part. I removed and replaced the main control and tested. The heating returned and I verified 118 VAC present, to the heater. Operational test good, no leaks observed during service.

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error codes F10E1 & F7E1. Cleared the codes and continued with testing. The unit filled with water and began the wash cycles and drained. I had my multimeter on the black wire at the junction box and when it came time for the element to come on, there was no amp draw reading. I removed the outer door panel and inspected the main control and found the harness molex connector at the control shorted and burnt. Unit left turned off at the main switch and no water leaks observed during service, job completed."

Arrived onsite for oven cycle on and off. On inspection pulled the unit and checked the power was getting 248vac. I then turn the unit on to preheat I used rapid. The unit got to 280? in stopped and rebooted . I called WP tech line they said that the UI need to be replaced and maybe the control board.

"Arrived onsite for oven with no power. Checked breaker and it was good, gain access to the oven had 248 to the oven. Checked power to control board and there was no power to the control board. Found the thermal fuse and had 124vac to the thermal fuse but 0 volts coming out of the thermal fuse. Replaced the thermal fuse and the unit came on. The unit is working as designed.

"Arrived on site. Powered unit on found unit powering on and off diagnosed a defective control,replaced control powered unit on compressor and fans powered on.

"Arrived on site to test unit for wave guide cover melting. Found grease trapped in cover and causing cover to melt. Spoke with safety and documented. Replaced cover,

"Unit is 2004. Arrived onsite for unit not spinning clothes out and leaving water in tub. Upon arrival inspected unit. Ran diagnostics and found unit is not engaging motor. In diagnostics unit will not agitate or spin. Drain pump is functioning. Called SW for assistance. In diagnostics pressure readings are not accurate.

"Arrived onsite for unit not heating/functioning properly. Upon arrival inspected unit. Customer stated had to try multiple times to get the unit to work on one occasion. Unit has worked since event occurred.

Arrived onsite for unit filing with water while idle. Upon arrival inspected unit. Ran test and confirmed stuck valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete.

"Arrived on site to install previously ordered parts. Upon arrival Also found valve for ice maker is OL. Replaced valve. Ice-maker, and harness. Test unit and unit harvested and filled correctly. No leaks present at this time. Job complete

Arrived on site for door seal and long dry times . Found seal tearing . Replaced seal . Ran temp and air flow meter . Unit is heating but test indicated air flow restriction. Recommended to customer to have exterior vents checked . Job complete

Arrived on site for leaking dishwasher . Ran diagnostics and a normal cycle and found small leaking between door and tub . Upper left side gasket was slightly mis sharpened . Replaced gasket and re ran test washes . No water leaks detected at this time. Job complete

"Arrived on site for dishwasher not heating . Found heater discolored , was out of resistance range . Replaced element . Ran diagnostics, no error codes . Unit is heating properly at end of test . No water leaks detected at this time . Job complete"

"Arrived on site , installed ice maker . Unit does not have a supply line from valve . Ran harvest and unit harvested and valve is activating . Job complete"

"Arrived on site , installed ice maker . Unit does not have a supply line from valve . Ran harvest and unit harvested and valve is activating . Job complete"

"Arrived on site to inspect refrigerator lights not working. Upon further, I found the FC module not functioning; the two modules on the ice box housing were flickering as were the three modules on the waterbox. I removed and replaced the FC module and tested and all lights mentioned are operating as designed. Unit is cooling properly and operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a dryer not working. I found the timer switch not closing between C/black wire and H/violet wire when the timer is turned on. I inspected the harness at the timer and found nothing wrong with it. I replaced the timer and tried to start the dryer but nothing happened. I tested L1 circuit to the motor and found 123VAC to the motor at all test points to ground. I tested voltage from T2 to H on the timer and had 13VAC. I traced the neutral circuit and found the connection between all the neutral wires in the control panel had come disconnected in the blue shrink wrap. I connected the harness and tested the dryer. The dryer is working as designed. I stopped and started it multiple times in front of the customer showing him it worked. I tested the amp draw at H on the timer where the timers have been failing and had .10 amps the entire time the dryer was running. This is not going to cause the switch points to fail in the timers. Call complete.

Arrived on site to test unit for buttons getting stuck. Showed builder how to turn it on and off with out pushing the buttons to far back. Job complete and replaced control board.

Arrived on site to follow up on washer that was making noise / shaking. I attempted to remove the washplate but found it was completely stuck to the gearcase. Attempted to separate washplate and could not hammer it out. Advised customer I would need to cut the washplate out and replace it. Customer does not want to spend more money on the unit and will replace. Call complete.

Arrived on site to diagnose upright freezer that is not cooling. Examined unit and found the evaporator covered in frost / iced over causing airflow not to be able to move. Removed evap cover and found 2 wires on the defrost heater completely severed. I was able to depin the connector and repair the wiring with solder seals. Reconnected and verified continuity from the heater. Customer advised to defrost unit to remove ice build up. Repair completed.

"WDT730PAHZ0 Arrived to inspect drying issues. There were no stored error codes and I found the dispenser lid assembly would not operate as designed and I replaced the dispenser. Service test mode showed all functions present and the unit completed the cycle as designed. The customer pre-rinses well and was using pods. I advised against the use due to the excessive amount of detergent creating foam, which prevents the expected heat transfer and made a recommendation for detergent type and amount. I set the rinse agent dispenser to 1 and advised on rinse agent use. Operational test good, no leaks observed during service."