Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/14/2019
REFRIGERATOR FRIGIDAIRE LFHT1817LWA Arrived on site for no cool condition. Removed and replaced failed freezer evaporator fan motor. All operations are now normal. All water connections are dry. Unit will now need time to cool down to operating temperatures.
Near Hutto, TX 78634
Wesley
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 Arrived onnsite and installed drain tube and cleared all ice. All checks good.
Near Leander, TX 78641
James
Job Details: 02/14/2019
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site and tested operation. I found the igniter grounded to a sheet pan in lower storage drawer. Removed pan and tested. Oven now heating properly. Tested cooktop for proper operation and found all burners working properly. Job complete.
Near , TX 78641
Lou
Job Details: 02/14/2019
OVEN WHIRLPOOL WOD51EC0AS05 "arrived on site to install previously diagnosed and ordered part. Per service pointer #W10563362B, I installed the vent deflector due to the warm/hot air being vented is making the warmer drawer handle too hot. I tested the deflector and the air is blowing out into the kitchen area now. Job completed."
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/14/2019
OVEN WHIRLPOOL WFE775H0HV "Arrived on site for no light, replaced light ASSY and tested good, also found door add inside door melted and sticker residue, unable to get rid of, unit will need inner glad to complete repair. Office to RS; ordrng 1 CNOTE (OFFICE RS ) and 1 W11125177 (INNER GLASS)"
Near Austin, TX 78732
Paul
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived onsite to replace the previous diagnosed parts. I defrosted the coil. I replaced the RC fan and harness. I relocated the thermistor, wrapped it if foil tape, and tie wrapped it to make it secure. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78725
Joseph C.
Job Details: 02/14/2019
DRYER WHIRLPOOL WED75HEFW1 Arrived on site for “PF error code” complaint. Inspected unit and found control panel to be unresponsive. Removed and replaced control panel. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2019
WASHER WHIRLPOOL WTW8500BW0 Arrived onnsite and found hot and col swapped. Corrected issue. No parts.
Near Round Rock, TX 78664
Wesley
Job Details: 02/14/2019
WASHER WHIRLPOOL WTW8540BW Has had different service company dispatched already to home. No service.
Near Austin, TX 78731
Cliff
Job Details: 02/14/2019
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site to diagnose a washing machine that is leaking. Tested unit and found Bellows deformed causing water to bypass door seal. Replaced Bellows at 10% discount Off the total cost per DW. Tested unit and found all is now functioning properly. No leaks were found after services were performed. Also advised homeowner on soil and debris along with calcium buildup around door glass that can also allow water to bypass door bellows.
Near Austin, TX 78729
Paul
Job Details: 02/14/2019
WASHER WHIRLPOOL MFW9600SQ1 Arrived onsite for the washer with the control panel not taking commands. I found the machine full of water when I arrived. I found the control panel working as designed. I found the fill valve not letting enough water into the machine on the cold side causing the machine to faiL. . Ordering VALVE. RS for Thu 2/14.; ordrng 1 WP8182862 (VALVE)
Near Temple, TX 76502
Al
Job Details: 02/14/2019
WASHER WHIRLPOOL MVWB835DW3 Arrived to inspect washer not filling or agitating. Confirmed the fill issue and verified the unit does agitate. Removed and replaced the the housing. Reassembled the unit and unit tested as designed. JOB COMPLETE
Near Georgetown, TX 78633
Steve C.
Job Details: 02/14/2019
COOKTOP JENN-AIR CVEX4270B Arrived on site for the indicator light will not turn on. Found the left rear burner the light under the knob will not turn on. Found the unit will need a new light box and switch; ordrng 1 CNOTE (LAST CALL) and 1 W11120791 (SWITCH) and 1 Y706061 (box- light)
Near Austin, TX 78745
Kevin
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site and replace control board, cleared Error codes, ran microwave 10 times and no new error codes appear. Job complete SR7724171112"
Near Austin, TX 78737
Leonardo
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL KDFE104DSS0 Arrived on site to test unit for burning smell. Found control board burned out and panel and melted harness. Will need to replaced board harness and panel and sump and motor. Will returned on Tuesday 2/19 per customer request. ; schdld next appmnt for 2/19 TUE !
Near Austin, TX 78703
Scott
Job Details: 02/14/2019
DISHWASHER JENN-AIR JDB8700AWS3 "Arrived on site for unit leaking . Ran diagnostics and couldn’t duplicate leak .started unit up in normal wash and let run , still no leaks . Did notice a lot of suds . Recommended to not fill rinse aide tank for awhile to make sure it’s not being over filled which could lead to excessive suds and spill over air gap. No water leaks detected at time of service , job complete ."
Near Salado, TX 76571
Arthur B.
Job Details: 02/14/2019
MICROWAVE KITCHENAID KMBS104ESS02 Arrived onsite for customer complaint of build in microwave making loud vibrating noises when in use. Confirmed noise uninstalled unit and removed top cover. Found metal plate securing transformer came loose. Tighten plate and properly secured. Reinstalled. Tested unit. No vibration noises occurred when in use. No other issues found.
Near Luling, TX 78648
Diego G.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site. Check for leaking issues. Found worn gasket allowing water to come out on the right bottom corner. Replaced gasket and cycle, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site. Check for leaking issues. Found worn gasket allowing water to come out on the right bottom corner. Replaced gasket and cycle, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site. Check for leaking issues. Found worn gasket allowing water to come out on the right bottom corner. Replaced gasket and cycle, all functions tested OK. No leaks present. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 02/14/2019
WASHER MAYTAG MVWX655DW1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the water inlet valve and tested the unit and it did not operate in diagnostics. I turned the unit on normal mode and the unit would not get through sensing. I removed and replaced the lower harness and tested and nothing. I tested voltage at the outlet again and got 124V. I tested the power cord and got 124V. I tested voltage at the control and found 104V. I contacted Techline and spoke to Kevin who advised that it’s receiving low electrical pressure and an electrician would need to check the outlet and provided file number #7724157421. Tested the outlet with a vacuum and then plugged into another outlet and the vacuum had more power in the 2nd outlet. Plugged the washer into a different outlet and it operated as designed. Advised customer to contact an electrician and to contact the office if the unit continues to not operate once the outlet is corrected. No water leak
Near Spicewood, TX 78669
Brandon
Job Details: 02/14/2019
WASHER MAYTAG MVWC416FW0 "Arrived on site for customer complaint of noise during wash cycle, found all 4 feet were missing, ordering feet. ; ordrng 4 W11213957 (FEET)s"
Near Austin, TX 78752
Scott
Job Details: 02/14/2019
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for suds error code . Ran diagnostics and unit had eluded switch error and log drain error . Unit shut down before test wash started . . Checked hoses all checked normal ,found drain pump failing . Replaced pump , ran diagnostics test all checked normal . Job complete . Nomwater leaks detected at time of service ."
Near Austin, TX 78749
Kevin
Job Details: 02/14/2019
DRYER MAYTAG MEDB850YW0 "Arrived on site and inspected dryer and found L2 is missing wiggled plug and outlet and found L2 has returned. Dryer will now heat. Recommended that an electrician be consulted to fix outlet to maintain power to dryer. Collected Service fee, job complete"
Near Killeen, TX 76542
Arthur B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived onsite for customer complaint of SxS refrigerator not making ice. Fund icemaker stuck mid harvest. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78751
Scott
Job Details: 02/14/2019
WASHER WHIRLPOOL MHW5500FW1 Arrived on site for error and door locked . Ran diagnostics and got long drain and sensor error codes . Unit is not draining properly . Ordering drain pump . Return 2/19. Talked to SC about entitlement . Nonwater leaks detected at time of service .; ordrng 1 WPW10605427 (pump-water)
Near Hutto, TX 78634
Tyler B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice, removed bucket and cover, found ice maker dry, went InTo diag and tested IM and passed but did not fill, removed bottom trim and tried to blow through line frozen, also fund harness punched, unit will need new freezer door to complete repair . No leaks on site office to RS ; ordrng 1 CNOTE (OFFICE RS ) and 1 LW11026428 (LEFT DOOR SS)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived back on site for no dispensing. Replaced UI and tested good, no leaks on site"
Near Killeen, TX 76542
Al
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to install previously ordered parts. After removing and replacing both the Control and Dispenser motor, the unit still did not dispense the ice. I called Whirlpool Tech Line and spoke with Mark SR # 7724148171. I was told the Problem is in the UI. I Ohm tested auger motor to show complete contact. UI is getting the signal. Unit Will dispense water, and make Ice, but the UI isn’t communicating to activate the auger motor.Office to order UI. Once authorization is given from Lowe’s. Unit has broken clips on dispenser housing requiring electrical tape to hold UI on to unit; ordrng 1 CNOTE (AUTHORIZATION NEEDED) and 1 W11036562 (UI CONTROL ELECTRIC)"
Near Austin, TX 78734
Brandon
Job Details: 02/14/2019
RANGE WHIRLPOOL KDRS467VSS04 "Arrived on site to replace spark module, after replacing unit tested good.
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
RANGE KITCHENAID KESS908SPS02 Arrived on site. When making an attempt to replace left front burner new element was larger than original and connection weren’t matching. Called tech-support and verified part number all checked OK. They are thinking I might have a wrong part in correct box. Re-ordered left front element. Office reschedule; ordrng 1 4453908 (elmnt-surf)
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
RANGE KITCHENAID KESS908SPS02 Arrived on site. When making an attempt to replace left front burner new element was larger than original and connection weren’t matching. Called tech-support and verified part number all checked OK. They are thinking I might have a wrong part in correct box. Re-ordered left front element. Office reschedule; ordrng 1 4453908 (elmnt-surf)
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
RANGE KITCHENAID KESS908SPS02 Arrived on site. When making an attempt to replace left front burner new element was larger than original and connection weren’t matching. Called tech-support and verified part number all checked OK. They are thinking I might have a wrong part in correct box. Re-ordered left front element. Office reschedule; ordrng 1 4453908 (elmnt-surf)
Near Austin, TX 78717
Lou
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "arrived on site to install previously diagnosed and ordered part. Using my heat gun, I shaped the new gasket and removed ad replaced the right rc door gasket. Tested the door and it is sealing as designed. No water leaks observed during service, job completed."
Near Austin, TX 78748
Kevin
Job Details: 02/14/2019
DRYER MAYTAG MGDC400VW "Arrived on site Inspected dryer and found door switch is broken, replaced switch and all function has returned to dryer . Airflow through dryer is good, job complete"
Near Austin, TX 78738
Brandon
Job Details: 02/14/2019
OVEN KITCHENAID KEBS209BSS01 "Arrived on site for customer complaint of over temp error code, found F6E1 in diagnostic mode. Found faulty control board, ordering control. Control is covered under warranty; ordrng 1 WPW10317345 (cntrl-elec)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 02/14/2019
WASHER WHIRLPOOL WFW72HEDW0 arrived on site for unit that has mold in the front Bellows and that is not dispensing properly. Found that the unit in deed needs to have the valves replaced due to mold. Also found it in diagnostics the control board is not powering up the dispenser motor. Also found F8E3 failure code. Unit will need a new front Bellows and a new control board. This unit is stacked in a bathroom and inside custom cabinets. Customer will remove units and then let us know when she has that done to do the repairs. Customer is not sure when that can be done.F8E3
Near Jarrell, TX 76537
Steve C.
Job Details: 02/14/2019
WASHER MAYTAG MVWB835DW2 Arrived on site for the unit will not fill up with water. Tested the unit and received error code LF long fill. Replaced the valve with housing and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78730
Cliff
Job Details: 02/14/2019
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for icemaker making too much ice. Found bin thermistor out of range. Replaced bin thermistor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kingsbury, TX 78638
Diego G.
Job Details: 02/14/2019
DRYER GE GTD42EASJWW Arrived on site. Check for long dry time issues. Ran dryer and checked thermostats. Found thermostats working properly. Found restriction in exhaust going outside. Instructed customer that unit is working as designed and that they are having a problem with exhaust. Made aware to customer that that’s not covered under warranty and they refused to pay. Customer is going to get with conns for replacement. No leaks present. Job complete
Near Kingsbury, TX 78638
Diego G.
Job Details: 02/14/2019
DRYER GE GTD42EASJWW Arrived on site. Check for long dry time issues. Ran dryer and checked thermostats. Found thermostats working properly. Found restriction in exhaust going outside. Instructed customer that unit is working as designed and that they are having a problem with exhaust. Made aware to customer that that’s not covered under warranty and they refused to pay. Customer is going to get with conns for replacement. No leaks present. Job complete
Near Kingsbury, TX 78638
Diego G.
Job Details: 02/14/2019
DRYER GE GTD42EASJWW Arrived on site. Check for long dry time issues. Ran dryer and checked thermostats. Found thermostats working properly. Found restriction in exhaust going outside. Instructed customer that unit is working as designed and that they are having a problem with exhaust. Made aware to customer that that’s not covered under warranty and they refused to pay. Customer is going to get with conns for replacement. No leaks present. Job complete
Near Austin, TX 78759
Scott
Job Details: 02/14/2019
WASHER MAYTAG LAT9704AAE Arrived on site for washer banging during spin and fowl smell . No smell at time of service . Found cause of banging to be caused from bleach dispenser hose had come off dispenser cup . Hose is hitting cabinet during spin . Reattached hose to cup. Unit is no longer making banging noise during spin . Nonwater leaks detected at time of service . Job complete.
Near San Marcos, TX 78666
Robert
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on job for complaints of noise.ran multiple test with items in microwave and tests without items inside,could not duplicate noise."
Near Cedar Park, TX 78613
Cliff
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to replace dispenser, stop, pump, and adjuster for dishwasher. Installed all parts and tested dishwasher. Found all is functioning properly at this time. There were no leaks found at this time of service."
Near Leander, TX 78641
James
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived on site and tested operation. I found the unit is not recognizing the door opened or closed. Tested switches and found contacts to be damaged on all 3. Installed new switches and interlocks to correct issue. Tested operation. Unit now working properly. Job complete
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on job to replace sump and motor. Found wire to motor damaged will need harness to complete.; ordrng 1 W10834761 (HARNESS )
Near Georgetown, TX 78626
Thomas L.
Job Details: 02/14/2019
DRYER WHIRLPOOL WED95HEDU0 arrived on site for noisy dryer operation. Found that the belt idler pulley has failed and is creating the noise condition. Installed dryer repair kit and vacuumed out the unit. Tested and noise levels are now normal. Dryer venting and house venting are clean.
Near Cedar Park, TX 78613
Lou
Job Details: 02/14/2019
DRYER WHIRLPOOL WED8000DW4 "arrived on site to inspect dryer noises. Upon further inspection, I found that the blower wheel was broken and warped. I removed ad replaced the blower wheel and tested and unit operated as designed with no noises. No lint observed during service, job completed."
Near , TX 78653
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for wheel issues on front roller. Found roller assembly on left side missing pin rivet and clip for pin. Ordering new rivet and hitch. ; ordrng 1 W11251741 (CLIP HITCH) and 2 WPW10475495 (ROLLER)s and 3 Wp2179826 (PIN RIVET)s
Near Austin, TX 78705
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for no ice. Found ice stuck between icemaker and shutoff arm causing icemaker not to cycle. Removed jammed ice,adjusted water level on icemaker, icemaker ran through a cycle dumped ice and filled with water unit working as designed"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 02/14/2019
WASHER MAYTAG MHW4300DW0 "Arrived onsite for customer complaint of front load washer not completing cycles. Ran diagnostics and found error code F8E3 (Water Inlet), and F9E1 (Long Drain). Removed front panel and inspected drain trap. Found items in drain trap. Clear trap and reassembled. Ran test cycle. U it now fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78701
Leonardo
Job Details: 02/14/2019
OVEN KITCHENAID KSGG700ESS0 Arrived on site to to replace board. Replaced board test unit and unit working correctly no error codes. Turned oven on and fan coming on job complete.
Near Round Rock, TX 78681
Lou
Job Details: 02/14/2019
WASHER MAYTAG MHW9000YG0 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics and found error code F9E1. I cleared the code ad when I opened the door to inspect the drainage area of the bellow I found a pair of glasses and ball of lint blocking the drain ports. I ran the unit through diagnostics and it operated as designed with no error codes. Due to the amount of mold building up on the bellow, the door is leaking at the bottom and onto the floor as there is evidence of a leak on the front panel under the door and on the drawer under the door. I quoted the customer $373.59 for service/labor fees and cost of the bellow. Customer agreed to the repair and paid in full. I am ordering the bellow and scheduled return service for 02/15/19. No water leaks observed during service.; ordrng 1 W11173361 (BELLOW)"
Near Austin, TX 78732
Paul
Job Details: 02/14/2019
WASHER MAYTAG MAT20PRAWW0 Arrived onsite for the washer not completing the cycle and not spinning the clothes out. When I arrived I found the unit unplugged. I plugged the unit in and the drain pump started running with no water in the unit. I pulled the pressure tube off the control and blew thru it to clear the line. I reattached the tube to the control and the pump stopped. I ran the P-03 Quick Overview rest and the unit worked as designed. I advised the customer on detergent amounts because I suspect sudsing causing the control to think the tub has water in it. I found the customer using Kirkland detergent and I explained that this detergent is bad about sudsing. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Taylor, TX 76574
Wesley
Job Details: 02/14/2019
OVEN GE PT7800SH6SS Arrived on site and found door glass cracked. Ordering door assembly to repair. All else checks good. Office to review and reschedule. ; ordrng 1 WB56X21260 (door asm & removal t)
Near Austin, TX 78723
Joseph C.
Job Details: 02/14/2019
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site for “F2E0 error code” complaint. Inspected unit and found faulty control panel. Removed and replaced control panel. As I was setting customer preferences, F6E6 error code flashed. Exchanged appliance manager and still receiving error code. Code not found in tech sheet. Ordering new control panel, appliance manager and harnesses. Request second man for call as unit is hardwired to house and mounted too high for oven dolly. Office to set return schedule, due to request for second tech.; ordrng 1 TWOMANCALL (TWO MAN CALL) and 1 W10524303 (harns-wire) and 1 W10815465 (cntrl-elec) and 1 W11229663 (CONTROL PANEL)"
Near Austin, TX 78744
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site for cooling issue. Found unit not defrosting. Ran diagnostics bimetal incased in ice and reading open. Diagnosed failed bimetal,defrosted evaporator replaced bimetal reassembled unit checked air flow good."
Near New Braunfels, TX 78130
Robert
Job Details: 02/14/2019
RANGE AMANA AGR5330BAS3 Arrived on job for complaints of door gasket. Adjusted gasket to proper position.
Near Kyle, TX 78640
Robert
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on job for complaints of noise. Found icemaker arm in incorrect position getting stuck.Repositioned arm and got unstuck,noise went away."
Near Cedar Park, TX 78613
Lou
Job Details: 02/14/2019
DRYER WHIRLPOOL MEDC215EW1 "arrived on site to inspect dryer shutting off mid cycle. Upon further inspection, I verified voltage to the outlet, cord, and terminal block. Customer advised that the unit tripped the breaker on a couple of occasions and the timer has been replaced recently. I removed the back cover and inspected the element and found the metal plate inside the element was badly warped and appeared that it could begin to crack. I checked ohms and it was good as were the coils. I removed and replaced the element and tested the unit and it operated as designed. No lint observed during service, job completed."
Near Round Rock, TX 78665
Wesley
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived on site and found unit had over sudsing and f7e1 condition. Reset and tested. Found heater function restored. Advised extensively on use and care and instructed on vinegar wash. Customer selected second year call back warranty.
Near Austin, TX 78717
Lou
Job Details: 02/14/2019
RANGE WHIRLPOOL WFG505M0BS3 arrived on site to inspect range cooktop burners. I tested all five burners and all came on as designed except for the front right burner. It was intermittent as it would take a little longer to ignite. I replaced the cap and tested and it continued to do the same. I replaced the burner head and the burner began to operate as designed. I found that the oven light had gotten grease on it and burnt out. I am ordering an oven light and having shipped directly to the customer. No gas leaks detected during service.; ordrng 1 W10888179D2C (bulb-light)
Near Belton, TX 76513
Al
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to install previously ordered part. Removed and replaced the ice bin assembly and unit tested as designed. JOB COMPLETE
Near Leander, TX 78641
Lou
Job Details: 02/14/2019
DRYER WHIRLPOOL WED8000DW3 "arrived on site to inspect dryer not heating. Upon further inspection, the customer advised that another repair company had replaced the element recently and advised her that it would need the cutoffs. I turned the unit on and the element did not illuminate. I tested the fuse, thermistor, cutoffs and element. I found that the thermal cutoff had shorted or arced and the element was showing to be open. I replaced the cutoff and element and tested and still no heat. I tested the high limit thermostat and it showed to be open. I am ordering the high limit thermostat and main harness, due to the cutoff arcing. Office to schedule return service. No lint observed during service.; ordrng 1 W10777438 (harns-wire) and 1 WP8557403 (thrmst-fix)"
Near Buda, TX 78610
Leonardo
Job Details: 02/14/2019
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site to test unit for oven not igniting. Test unit and found igniter trying to ignite but not hitting the bake burner. Replaced ignitor test unit and unit test good, heated oven to 200 and oven turning on and off job complete"
Near Austin, TX 78738
Luis
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for rust on both doors. Found excessive amount of rust on doors,used cleaner to remove rust. Cleaner removed most of rust found spots on both doors where rust could not be removed. Called partner team of replacement of doors,talked to Tiffany from partner team. Per Tiffany customer needs to provide proof of purchase and in Purchase date to have doors replaced under 1 year manufacture warranty. Gave customer email service@applianceexpresstx.com to email receipt to proceed with door replacement"
Near Waco, TX 76710
Al
Job Details: 02/14/2019
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer with L2 error code. Hooked the unit up, ran diagnostics, confirmed and cleared the error code. Unit now operates as designed.JOB COMPLETE."
Near Georgetown, TX 78626
Steve C.
Job Details: 02/14/2019
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for the units right front burner will intermittently not ignite. Tested the unit and found the right front burner is not working properly. Replace the burner head and the cap kit. Tested the unit and the unit is working properly. No gas leak present.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 02/14/2019
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for customer complaint of top load washer leaking oil from bottom. Found seals on gearcase leaking causing oil to leak out and grind. Removed and replaced gearcase,actuator,capacitor, cam kit and belt. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Killeen, TX 76542
Arthur B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB05 "Arrived onsite for customer complaint of SxS refrigerator not cooling. When arrived found no refrigerant in system. Found dye on welds on compressor. Removed compressor. Installed process stub and compressor using braising methods. Vacuumed unit down to -25psi. Charged unit with 5.25oz of R134a refrigerant. Powered up unit. Found good frost pattern in evaporator. Advised customer to wait 24hrs. If no cool,will need to call Techline to document possible leak in the cabinet. All water connections were dry at time of service."
Near McQueeney, TX 78123
Diego G.
Job Details: 02/14/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site. Check for latch issues. Found error code for bad latch. Replace latch assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near McQueeney, TX 78123
Diego G.
Job Details: 02/14/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site. Check for latch issues. Found error code for bad latch. Replace latch assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near McQueeney, TX 78123
Diego G.
Job Details: 02/14/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site. Check for latch issues. Found error code for bad latch. Replace latch assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78748
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for no ice. ICEMAKER not running though a cycle reinstalled icemaker powered unit on icemaker ran through a cycle and filled with water unit working as designed.
Near Austin, TX 78738
Luis
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site for door issue and door bins. Found gaskets to bins off,attempted to install gasket found gaskets not inserting correctly to bin cutout will need to replace complete bins. Found door slightly opening when closing left side door with mullion heater. Tightened screws at upper hinge will need to remold gasket on return visit. ; ordrng 2 W10798556 (BINS )s"
Near Hutto, TX 78634
Wesley
Job Details: 02/14/2019
DRYER WHIRLPOOL WED8500DW3 Arrived onnsite and found poor airflow causing intermittent moisture squealing. Advised customer on correcting airflow problem. All else checks good.
Near Austin, TX 78727
Wesley
Job Details: 02/14/2019
RANGE KITCHENAID KSGG700ESS1 Arrived onsite and found unit operating as designed. Corrected alignment as much as possible to customer preference. Bezels are coming off at prior repair. Ordering bezels and per customer sending d2c; ordrng 1 W10814133D2C (bezel-knob)
Near Taylor, TX 76574
Tyler B.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDF550SAHS0 "Arrived on site for unit not drying.found control. Not sending voltage to heater unit will need control to complete, no leaks on site; ordrng 1 CNOTE (OFFICE RS) and 1 W11230457 (CONTRO)"
Near Austin, TX 78723
Scott
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site for dishwasher not getting any water . Found dishwasher has separate shutoff from sink tap . Turned water on and unit is now filling . Ran diagnostics , all checked normal . Nonwater leaks detected at time of service .job complete"
Near Del Valle, TX 78617
Joseph C.
Job Details: 02/14/2019
RANGE AMANA ACR4503SES0 "Arrived on site for “overheating big burners” complaint. Per my previous diagnosis, removed and replaced LF and RR infinite switches. Tested unit. Unit is performing as designed."
Near Manor, TX 78653
Joseph C.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Arrived on site for “rusted freezer door and bent handles” complaint. Per my previous diagnosis, removed and replaced freezer door and all handles. Unit is performing as designed. No leaks detected, at time of service."
Near , TX 78628
James
Job Details: 02/14/2019
OVEN WHIRLPOOL WFG550S0HZ0 Arrived on site and tested operation. I found the average temp is 405 when set to 400. Unit is baking with in parameters of set temp. I did find baking sheet staked up in lower storage that may have been grounding out the igniter. Instructed customer of issue with having too many pans in lower drawer and that they should be only stacked level with the side of the bin to prevent them sliding back and grounding out the igniter. Unit working properly. Job complete
Near San Marcos, TX 78666
Robert
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL ED5VHGXMQ11 "Arrived on job for complaints of ice maker not working. During harvest mode not calling for water. Replaced ice maker,tested functionality and passed. No leaks detected at time of service."
Near Leander, TX 78641
James
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and tested operation. Unit was not running upon arrival. I checked temps and found fresh food at 38 degrees and the freezer at 2 degrees. When the unit started all sounds were normal. Customer concern is unit running constantly. I checked that the condenser fan is running and that the condenser is clean and found to be good. Called tech line and spoke to Mike #7724161935. Per tech line the newer refrigerators will run 90% of the day but are runner at a much lower amperage than older units and will use less electricity. Unit working as designed. Job complete
Near Taylor, TX 76574
Tyler B.
Job Details: 02/14/2019
WASHER GE GTW330ASKWW "Arrived on site for unit screeching . Removed cover and found belt installed incorrect corrected and tested God, no leaks on site"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRT519SZDW01 Arrived on site for unit frosting in freezer section. Found unit would not activate the defrost cycle. Replaced. No water is hooked to this unit.
Near Hutto, TX 78634
Tyler B.
Job Details: 02/14/2019
DRYER WHIRLPOOL WED8500DC1 Arrived on site for noisy unit. Found back roller seized. Replaced with repair kit and tested good.
Near Killeen, TX 76543
Al
Job Details: 02/14/2019
WASHER MAYTAG MVWB725BW0 Arrived to inspect washer UL code. I ran the unit through diagnostic and unit gave same error code. I spun the inner basket and heard a grinding noise from the bearing.
Near Salado, TX 76571
Arthur B.
Job Details: 02/14/2019
REFRIGERATOR GE GFD28GELCDS Arrived onsite for customer complaint of french door refrigerator water filter not going in. Found tabs in filter broke. Removed and replaced filter housing. Found filter will not proper secure. Ordering filter and bypass to complete repair. R/S for Friday 2/15. All water connections were dry at time of service.; ordrng 1 RPWFE (refrigeration water) and 1 WR17X23645 (plug bypass rfid asm)
Near Harker Heights, TX 76548
Arthur B.
Job Details: 02/14/2019
DRYER MAYTAG MED3100DW0 Arrived onsite for customer complaint of dryer taking too long to heat. Ran test cycle and found no air coming outside vent. Advised customer to have venting cleaned out. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78753
Scott
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WMH32519FS1 "Arrived on site for sparking on rack mounts . Found also mag is bad . Ordering mag cap and diode also touch up paint Pewter ,Plat . Call to set return visit . Parts and labor are covered . Paint is not ,quoted paint 10.00 ordering both colors pick which matches closest . Got paint part from tech line .Sr 7724151514; ordrng 1 4396174 (PEWTER TOUCH UP ) and 1 721133 (TOUCH UP PAINT PLATINUM ) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE ) and 1 WPW10693025 (magnetron)"
Near Round Rock, TX 78665
Thomas L.
Job Details: 02/14/2019
REFRIGERATOR FRIGIDAIRE FFSS2315TS0 Arrived on site for compressor concerns complaint. Customer informed me that the unit is very noisy. The geek squad has worked on the unit multiple times. Compressor has already been replaced for noise and no cool. Today the evaporator fan motor is very noisy as well as the compressor. Customer is requesting that AIG no longer do more repairs on the unit. All water connections are dry.
Near Austin, TX 78733
Cliff
Job Details: 02/14/2019
WASHER WHIRLPOOL MHW3505FW1 Arrived on site to replace tub for washer. Inspected part prior to doing repair and found tub cracks around drain port. Office will need to re-order tub and set return date.; ordrng 1 CNOTES (2 TECHS& 2 HOURS) and 1 W10901030 (tub-outer)
Near Austin, TX 78758
Cliff
Job Details: 02/14/2019
OVEN WHIRLPOOL WEE510S0FS2 Arrived on site to No say range with a broken trim piece. Found handle mounting trim broken on right side. Replaced trim and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78702
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived on site for no cool in fresh food compartment. Found damper closed not allowing air into fresh food. Ran diagnostics damper working correctly,ran thermistor test. Thermistor in fresh food reading open,per tech support checked continuity,found good reading from thermistor to J3 pin 1 connector white/blue trace,no reading from other wire to J3 pin5 white/orange trace broken wire in cabinet unit is unrepairable. Sr# 7724168547"
Near Georgetown, TX 78626
Steve C.
Job Details: 02/14/2019
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for the unit will not turn on. Customer advised the cooktop works but no display. Tested the unit and found the power cord cord prong was bent. Re-adjusted the power cord and tested the unit. Unit works properly and job complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 02/14/2019
DISHWASHER FRIGIDAIRE FFBD2408NS10C Arrived on site for loud unit. Found pump failing causing screeching noise. Replaced pump and tested good. No leaks on site
Near Austin, TX 78703
Luis
Job Details: 02/14/2019
ICE MACHINE JENN-AIR JIM158XYCX0 "Arrived on site for cleaner in pan issue. Instructed customer that after cleaning cycle cap needs to be removed to remove excess water. Ran diagnostics found e thermal drain pump shutting off and powering back on,advised customer pump is failing customer will call back into office if pump fully fails gave estimate for pump.
Near Leander, TX 78641
James
Job Details: 02/14/2019
RANGE WHIRLPOOL WOD77EC0HS00 Arrived on site and tested operation. I found the control panel not responding to inputs properly. Installed new panel and tested operation. Unit working properly and all functions test good. Job complete