We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Kimo
Job Details: 07/12/2023
Arrived onsite for a DW that is sparking when in use. Upon inspection I found that diode and blown out and the capacitor was damaged as well I connected safety and spoke to Steve about my findings then I replace the mag cap and diode and tested the unit and found unit operating as designed job complete Sr#7736724893
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bastrop, TX 78602
Joe Z
Job Details: 07/12/2023
"Arrived on site for drum not tumbling. Upon arrival, inspected unit and found belt has failed. Need to replace belt. Replaced belt and test unit . Unit is operating as designed. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78757
Luis
Job Details: 07/12/2023
"Arrived on site for door closure issues. Adjusted mullion divider on door checked door operation good,checked freezer door operation good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Andice, TX 78628
Lou
Job Details: 07/12/2023
"Arrived on site to inspect F7E1 error code. Upon further inspection it was discovered that the unit has a F7E7 (motor unable to reach rpm) and the unit would not run. Per the service pointer, I removed and replaced the run capacitor. Calibrated the unit and ran diagnostic cycle and the unit operated as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Niederwald, TX 78640
Kevin
Job Details: 07/12/2023
Arrived on site and inspected microwave and found light bulb base is still in socket but bulb glass has broken loose. Removed lightbulb base and customer will replace it themselves. Job Complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Georgetown, TX 78633
Tyler
Job Details: 07/12/2023
"Arrived on site for washer getting off balance at the bigginings of cycle. Upon arrival confirmed issue in diagnostics with tub empty, unit would violently shake and tub was leaning indicating bad suspension rods. Also found belt stretched out. Replaced belt and rods then reassembled and tested unit with 7 towels. Found no leaks and unit no longer violently shaking. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Liberty Hill, TX 78642
Lou
Job Details: 07/12/2023
"Arrived on side to inspect dryer not heating and making loud noise. Upon further inspection, debris was found in the lint duct assembly and blower wheel as lint was found inside the cabinet. The heating element and roller supports, tension pulley roller and belt were worn. Replaced the heating element and dryer repair kit consisting of (4) rollers, tension pulley and belt and cleaned out the unit (before/after photos). Reassembled the unit and tested and the heating and noise were both corrected. Used the vent test kit and the vent test failed twice. Advised the customer to get their vent cleaned out. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78722
Matthew
Job Details: 07/12/2023
Arrived onsite for left rear burner not turning on. Upon arrival inspected unit. Found blue wire to switch was disconnected. Secured connector and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X18DW06
Near Bastrop, TX 78602
Joe Z
Job Details: 07/12/2023
Arrived on site for intermittent no cool. Upon arrival found frost build up in cabinet. Test compressor and is correct. Checked resistance of thermistor and is correct. Found unit not leveled and drawing in warm air causing frost build up at evaporator cover vent and through out cabinet. Leveled unit and now getting correct seal. Unit is operating as des. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Driftwood, TX 78619
Kevin
Job Details: 07/12/2023
"Arrived on site and found customers experiencing items not making in the expected amount of time. Replaced sensor while oven was still cold and then preheated it to 350? and it is working properly. Also showed homeowner how to make fine adjustments with Temperature calibration. Oven is now working properly, job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Spring Branch, TX 78070
Andrey
Job Details: 07/12/2023
"Arrived on site to test unit for no power, tested unit for motor is ceased and will need to get replaced, ordering motor and blower, office to reschedule ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Liberty Hill, TX 78642
Lou
Job Details: 07/12/2023
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit plugged into the wall and pressed the power button on the control panel and the unit failed to turn on. I raised the top panel so the customer could remove their clothing items from the basket since the lid is locked. I removed the control panel and tested voltage at the control and got 122V. Unplugged the unit and disconnected the control panel from the main control and tested the panel harness and foundation it good. Following the tech sheet, I tested the control at pin J14-1 to 4 and got 15.3VDC (12.7VDC). I found the diagnostics LED not flashing. I tilted the unit back and found gearcase oil on the rotor, clutch and slider and harness shield (photos). I advised the customer of my findings. I am ordering the gearcase, clutch, slider and CNOTE-AUTHORIZATION and will need authorization on all parts ordered including the main control and control panel fascia. Unit left unplugged for safety reasons and office to schedule return service upon receiving authorization. Returning tech to replace the gearcase, clutch, slider, main control and possibly the panel fascia. No water leaks observed during service.; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11449841 (Gearcase) and 1 CNOTE (AUTHORIZATION ON ALL PARTS)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Canyon Lake, TX 78133
Andrey
Job Details: 07/12/2023
"Arrived on site to test unit for washer not advancing in cycle, tested unit found capacitor leaking oil replaced and tested but unit is exhibiting signs of power drain when going into agitation or spin, lights start flickering, tested outlet and found no issues, tested under load and power is holding steady, replaced control and shift actuator and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waco, TX 76712
Jonathan M
Job Details: 07/12/2023
"Arrived on site for a refrigerator that is leaking water from the dispenser area. Inspected unit and work area. The customer showed me what was going on and it appeared. That water was leaking from above the water dispenser tube down into the dispenser area. Remove the user interface, and found that the water tube was not fully seated in the quick connect down to the dispenser. Inserted the water tube into the quick connect properly and test at the unit. Found no more water leaks present during operation. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Kyle, TX 78640
Kevin
Job Details: 07/12/2023
"Arrived on site and found cooktop surface is broken, after replacing it range is correct, job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Liberty Hill, TX 78642
Lou
Job Details: 07/12/2023
"Arrived on site to inspect built-in microwave door not closing. Upon further inspection, I found the unit door closed. I tested the door functions and found the unit is operating as designed (open/closed door photos). I attempted to contact the builder and they failed to answer and their voice mailbox was full. Office (EH) attempted to call and got no answer and attempted to send a text. After approximately 15 minutes of waiting, no one arrived from the builder. Builder will receive emailed receipt with these notes. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Belton, TX 76513
Jonathan M
Job Details: 07/12/2023
"Arrived on site for a dryer that is still stopping intermittently through the cycle. Inspected unit and work area. Customer advised unit has been finishing cycles but still has not completed every single cycle. Ran the unit through diagnostics and did not find any stored error codes. I called whirlpool Techline and spoke to Rob SR# 7736800637. He had me run through a couple of checks and had them send photos of the vent hose behind the dryer. We found that the vent hose was crushed at the dryer port, causing an air flow restriction. He advised that because of that, the customer would need to shorten their vent hose And asked if the customer had their ducts cleaned anytime within the last two years. The customer advised that they dont remember the last time that they had actually cleaned out there dryer ducts. He said that the motor was most likely overheating due to the lack of airflow movement within the dryer. The customer did advise that the entire dryer seems to get out whenever the unit is not running. He advised to shorten the vent hose and clean out the venting within the wall and to call back if any other issues persist. Advised the customer of techlines findings and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Kyle, TX 78640
Kevin
Job Details: 07/12/2023
"Arrived on site and replaced all parts diagnosed on previous visit, dryer is now working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Andice, TX 78628
Lou
Job Details: 07/12/2023
"Arrived on site to inspect refrigerator not making ice. Upon arrival, I checked the temp in the FC and it was within operating range. Inspected the ice maker and found that the motor lost position also discovered right RC door gasket torn. I am ordering the right RC door gasket and CNOTE-AUTHORIZATION and will return with all screened parts. Returning tech will need to replace the ice maker and right RC door gasket. Ice maker left turned off and no water leaks observed during service.; ordrng 1 W10917312 (Right RC door gasket) and 1 CNOTE (AUTHORIZATION FOR ICE MAKER AND DOOR GASKET)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/12/2023
"Arrived on site for ice maker not working, upon arrival confirmed issue and found bucket empty. Found. Ice maker getting stuck mid harvest and not completing cycles, will need office to reschedule once Availability of correct ice maker is known, ; ordrng 1 W10884390 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78717
Gerry C
Job Details: 07/12/2023
"WDF520PADM9 Arrived to inspect drying issue. 7-1 was the only stored error code and I cleared for testing. I found and removed debris from the filter area and flushed the machine. I tested within service test mode and all functions were present, but the element did not draw any current. I found the element tested open and I removed and replaced. The unit resume full, normal operation and current draw was as expected. The customer pre-rinses well and was using pods. I advised in detergent type and amount for their use and adjusted the rinse agent accordingly. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Kimo
Job Details: 07/12/2023
Arrived onsite for a dryer that is squeaking when in use. Upon inspection I found that the noise was coming from the rollers. Instead the driver repair kit and tested the unit and found unit operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78731
Paul
Job Details: 07/12/2023
Arrived onsite for an ice machine to replace the previous diagnosed parts. I replaced all four parts and tested the machine. The machine is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 07/12/2023
Arrived onsite for refrigerator rocking. On inspection the right foot needed to be turn down 2 turns to take the rocking out of the unit. The refrigerator is now leveled.
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS
Near Bastrop, TX 78602
Joe Z
Job Details: 07/12/2023
Arrived on site for blower not operating. Upon arrival inspected unit and found harness to blower is not connected. Secured connection and test unit. Unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Bastrop, TX 78602
Joe Z
Job Details: 07/12/2023
"Arrived on site to assist customer in adjusting shelves. Upon arrival, inspected unit. Instructed customer that this model does not have adjustable shelf brackets to be able to change height of shelves. There are only built in notches on liner that shelves slide on. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Liberty Hill, TX 78642
Lou
Job Details: 07/12/2023
"Arrived on site to inspect range oven door that fell apart. Upon further inspection I found the oven door handle screw mount stripped on the left side of the handle. Removed and replaced oven door handle and tested and the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Temple, TX 76502
Jonathan M
Job Details: 07/12/2023
"Arrived on site for a microwave that is not heating. Inspected unit and work area. The customer advised the unit does heat but that it doesnt seem to heat as well as it used to when they initially bought it. I tested the unit with a cup of water and found water getting hot within 40 seconds. Tested the unit several times and could not, find an issue with the unit. The customer advised that cups used to boil within 40 seconds whenever he was using it. I did advise the customer that I have never seen any microwaves boil water within 40 seconds especially from room temperature or colder. But I did explain because that all components are working properly, there would be nothing. I could replace to guarantee any difference with the unit especially because the unit is heating and operating as designed. The customer just wanted to have it checked before the warranty expired. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78754
Matthew
Job Details: 07/12/2023
Arrived onsite for unit handles loose and falling off. Upon arrival inspected unit. Found handles were not secure. Secured all handles and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78726
Paul
Job Details: 07/12/2023
"Arrived onsite for a dryer that turns on, senses, and says its done. I found the wire harness wasnt clipped on the gear case causing the red wire to break off the capacitor molex connector. The lower wire harness needs to be replaced. Ordering W11643701 wire harness. RS for Thu 7/20.; ordrng 1 W11643701 (Wire harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78730
Paul
Job Details: 07/12/2023
Arrived onsite for a refrigerator not dispensing water or making ice. Ms stated she doesnt think the RC is as cold as it should be either. I tested the temp in the RC and found it at set point and working as designed. I found the water supply hose kinked not allowing water to the dispenser and icemaker. I corrected the hose and showed the customer. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Jarrell, TX 76537
David Z
Job Details: 07/12/2023
Arrived on site to diagnose washer that was making a grinding sound when in use. On arrival customer said unit had stopped draining and they had to force the lid open to remove clothing. I checked the drain pump and got no response from it. I drained the unit and checked the harness. Found broken wire in the harness causing loss of voltage to pump. I replaced the damaged wiring with a thicker wiring harness and resolved the failed pump. I could not test further due to the lid lock being non functional since it had to be forced open. Ordering a lid lock to continue testing and repair. Set return visit for 7/14 ; ordrng 1 W11394572 (Lid lock)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Round Rock, TX 78665
Gerry C
Job Details: 07/12/2023
"KUIX335HPS01 Arrived to inspect leaking. I found the drain tube had kinked and after re-routing, the issue was corrected. I allowed the unit to operate through several flushes and there were no leaks present. Operational test good."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/12/2023
Arrived on site for washer that laundry had gotten stuck under agitator . Upon arrival found agitator had wrapped and caused large gap for laundry to fall under. Replaced agitator and found unit working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/12/2023
"Arrived on site and found customer was experiencing right rear burner difficult to ignite. Customer says issue has apparently corrected itself since service call with me it is now working properly. Send a short video to service management thread of all burners igniting properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Killeen, TX 76549
Tyler
Job Details: 07/12/2023
"Arrived on site for washer moving around on floor during spin. Upon arrival found both leftside suspension rods failing and tub leaning. Replaced suspension rods and rested unit with 4 large towels and found unit stable and working without moving around and no leaks, call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Temple, TX 76504
Jonathan M
Job Details: 07/12/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and attempted to jump the icemaker. Found the motor would not turn even though the unit still had proper power going to the icemaker. Went ahead and replaced the icemaker and tested the unit. The unit harvested in filled as designed. Viasat customer to keep an eye on the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Wesley
Job Details: 07/12/2023
Arrived onsite and found unit absolute no cool following sealed system repair. Ordering compressor and evap and returning to replace compressor. ; ordrng 1 W11580057 (Compressor) and 1 W11562258 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600 and 1 Lokring (Lokring)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 07/12/2023
"Arrived onsite and tested dishwasher for leaking. No power at time of service, however all static evidence pointed to condensation forming on the granite counter top during the dry cycle and dripping down the dishwasher door frame to the left front side. Advised customer on findings and evidence. Installation and counter depth and material issue. Dishwasher is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Georgetown, TX 78633
David Z
Job Details: 07/12/2023
Arrived on site to diagnose microwave that was not turning on the hood light. I checked the bulb and found bulb good. Found relay on control was not responding. Replaced control and tested. Found light was still off. Checked wiring and found severed yellow wire going to bulb. I repaired the severed wire and verified proper function. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78723
Matthew
Job Details: 07/12/2023
"Arrived onsite for unit not heating. Upon arrival inspected unit. Ran diagnostics and found stored error code for door latch, did not pertain to heat circuit. Cleared codes. Ran test and amp clamped heater wire. Found heater is energizing as designed. Heating element is functioning as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Cedar Park, TX 78613
Kimo
Job Details: 07/12/2023
Arrived onsite for a washer that will not spin. Upon arrival I found a speed sensor ode stored and the gearcase leaking I replace the gearcase actuator and belt and tested the unit and found the unit operating as designed Authorization # M17PI50APL1
We serviced a
WHIRLPOOL OVEN
Model WODA7EC0HZ01
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/12/2023
"Home is behind ghost note brewing, arrived on site and replaced control panel diagnosed by previous technician. Thats a replacement confirmed correct operation by running a fake cycle on both ovens, took pictures of crack operation, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 07/12/2023
Arrived onsite and replaced the cap and burner head. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Andice, TX 78628
David Z
Job Details: 07/12/2023
"Arrived on site to diagnose microwave that was dripping grease. The customer is concerned it may not be working properly. I examined and tested the unit. I found no abnormal function with the unit. Grease buildup appears to normal with the types of food being cooked. Damper door is opening, and unit is venting. I see no abnormal evidence of failure. Unit working as designed. Reviewed use and care, and proper cleaning of the grease trap. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW9830DDP
Near Austin, TX 78750
Paul
Job Details: 07/12/2023
Arrived onsite for a wall oven with the door falling off. I found the upper oven door hinges have failed. The rivet in the hinges that hold the lock in place is opening up causing the failure. I replaced the hinges and the door is working as designed. All complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Leander, TX 78641
Kimo
Job Details: 07/12/2023
"Arrived onsite for a oven that is not heating. Upon arrival I tested the back element, oven temp sensor and found them good. I replace the control and tested the unit and found no change. Which leads me to believe the Thermostat (TOD) is the issue I am ordering it and scheduled for 07/19/23; ordrng 1 WP4449751 (THRMST-FIX)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Bastrop, TX 78602
Joe Z
Job Details: 07/12/2023
Arrived on site to install previously ordered part. Replaced console and test unit by preheating oven to 350. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB04
Near Leander, TX 78641
Maurice R
Job Details: 07/12/2023
Arrived onsite for refrigerator door not sealing. On inspection found that the bottom left corner was a gap. Used heat gun to relax the gasket and add a little silicone to the unit. Called WP tech line and talked with Austin about leveling the unit. There is no adjustment to level this unit. It is operating as designed Austin said. Sr7736840667
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78747
Luis
Job Details: 07/12/2023
"Arrived on site for no cool. Powered unit on compressor would power on run for 2 min then power off diagnosed a defective compressor. Ordering compressor,lockring kit and tubing. ; ordrng 1 W11370574 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Lockringkit (Lockring kit) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ2
Near Austin, TX 78744
Matthew
Job Details: 07/12/2023
"Arrived onsite for unit display time resetting itself, the date is accurate. Upon arrival put unit in diagnostics and recorded F6E0 communication error, from July 4-8. Contacted tech line for assistance. Spoke to Chris SR#7736837526. Did find that on the breaker panel the only led illuminated was for the microwave. Power cycled the unit and the red led turned off. Unit may have had an electronic glitch. After power cycle customer will monitor. If symptoms persist tech line advised there is not a clear way of determining the source of the glitch so recommend replacing the door and the main control at the same time. Unit is heating fine. Office to contact customer Friday to see if symptoms persist. May need authorization. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Maurice R
Job Details: 07/12/2023
"Arrived onsite for washer walking while spinning. On inspection found the suspension was bad, I could push the basket down to the ground with out any issues. Installed new suspension and I had to put all weight on to the basket to get to touch the floor. There is SP out about issues with the basket. This basket did not have the QR code on it ordering a new basket W11172199. On further inspection found water on the ground when searched for it I found the hoses at the washer were hand tight. I tighten them up. Now no water leaks detected during service. Office to reschedule appointment when the part arrives.; ordrng 1 W11172199 (Washer basket)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78645
Maurice R
Job Details: 07/12/2023
Arrived onsite for oven loosing power. The customer said that every night it loose power. Last visit put in a new control board and it made no difference. This time I gain access to the power outlet and found that there was copper and aluminum connected together without the special wire nuts that keep the wire from oxidizing. It can create a bad control for the oven. I cut the wire back and reconnected them together. Told customer to contact the builder to have the correct wire nuts installed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS
Near Round Rock, TX 78681
Kimo
Job Details: 07/12/2023
Arrived onsite for a DW that is having ui issues. Upon inspection I found that the the ui is having trouble responding to button presses. I replace the ui/console and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Andice, TX 78642
Lou
Job Details: 07/12/2023
"Arrived on site to inspect venthood blowing air back onto the cooktop. Upon further inspection, tested the venthood with the cooktop middle burner turned on and found the burner flames being blown around the burner head. I found at the back of the venthood, there is a gap approximately 2-3 inches wide and not sealed off properly. I reached up the gap and could feel the damper and the damper was opening properly with the blower turned on, but was not sealed off when installed. I contacted techline and spoke to Steve and advised of the complaint and my findings. I advised that the issue is a gap between the venthood and the wall and its not sealed properly causing air to flow back into the home and not out the vent. I advised its an installation issue and Steve agreed and provided SR#7736843788. No repairs to the unit at this time, job completed ."
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Canyon Lake, TX 78133
Andrey
Job Details: 07/12/2023
"Arrived on site to replace previously diagnosed capacitor and magnetron, replaced and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78724
Joe Z
Job Details: 07/12/2023
Arrived on site for broiler not igniting properly. Upon arrival test unit and intermittently. only small portion of burner lights. Noticed that blowing air to burner allows for full flame to ignite. Once lit the flame is correct. Test bake burner and operates correctly. Tried to adjust igniter position on burner and still having same resultNeed to replace burner and igniter. Contacted Laqresha from SAFTEY. She noted findings. She mentioned that module and valve are being ordered as well. MfrRef # 7736840639; ordrng 1 WP8054078 (Boiler burner) and 1 WPW10333842 (Broiler ignitor) and 1 W11162730 (Module) and 1 W11449506 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Vincent
Job Details: 07/12/2023
Tenant said there was no damage to doors and there was some confusion of whether or not door had already been replaced with builder. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Round Rock, TX 78664
Gerry C
Job Details: 07/12/2023
"WRT311FZDW02 Arrived to install previously diagnosed and ordered part. I installed the replacement ice maker assembly and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Vincent
Job Details: 07/12/2023
Arrived on site. Replaced both damaged doors and nameplate. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lago Vista, TX 78645
Maurice R
Job Details: 07/12/2023
Arrived onsite for door not staying up. On inspection found the hinge on the left side was broken. Ordering 2 hinges W11573702 W11573703.; ordrng 1 W11573702 (Right hinge) and 1 W11573702 (Left hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Vincent
Job Details: 07/12/2023
Arrived on site. Replaced damaged refrigerator door and nameplate
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Georgetown, TX 78626
David Z
Job Details: 07/12/2023
"Arrived on site to diagnose no cool refrigerator making a consistent clicking. Tested unit and confirmed no cooling present, and clicking is the start device on the compressor. Compressor itself is hot to the touch, indicating its locked up and failed. Ordering sealed system repair to resolve. Office to schedule SS repair. ; ordrng 1 R600Kit (R600 Kit) and 1 Nitrogen (Nitrogen) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 W11580057 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 07/12/2023
Arrived on site for unit not draining and lid locked. Upon arrival ran diagnostics and got error code F9-E1 long drain. Raised unit to inspect drain pump. Found drain pump harness was not connected. Secured connection. Test unit and all water drained and lid unlocked. Found oversized load caused tub to touch floor and caused harness to disconnect. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
FRIGIDAIRE RANGE
Model LGGF3042KFK
Near Leander, TX 78641
Kimo
Job Details: 07/12/2023
Arrived onsite to install previously diagnosed and ordered parts. Upon arrival I installed the new center gas valve and orifice holder and turned the gas back on and tested the unit to make sure that it lit and found it operational I found do gas smell at this time. I will however have to return with a knob as the customer broke it I ordered the knob and collected the balance including the knob and scheduled return for 07/19/23 also ordered the gas leak detector to help put the customers mind at ease.; ordrng 1 316564511 (KNOB-TOP VALVE) and 1 Gasleakdetector (Gas leak detector)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Paul
Job Details: 07/12/2023
Arrived onsite for a refrigerator to possibly replace the previous diagnosed parts. I tested the ice box fan and within 30 seconds the fan was running full speed and is working as designed. I found frost and ice building up right behind the evaporator cover and causing the FC thermistor to start getting incased in ice. The evaporator has a good frost pattern but the FC is only getting to 17 degrees and bouncing to 18 degrees because of this. I called techline and spoke with Rich he added on to File # 7736793922. Rich advised replacing the three way valve because they have seen a few issues with floating restrictions in the valve and causing these types of issues. Ordering W11575003 3 way valve and WPW10143759 drier. Office to RS.; ordrng 1 WPW10143759 (UV drier) and 1 W11575003 (3 way valve)
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Salado, TX 76571
Jonathan M
Job Details: 07/12/2023
Arrived on site for a unit. That is not operating. Inspected unit and work area. Did confirm the customers complaint and found water at the bottom of the basket. Attempted to run drain and spin and could not get the unit to drain. Checked underneath the washer and found a split wire going to the drain pump due to the clip that the wiring harness was running through at the drain pump. Went ahead and spliced and out of the wire cap to the wiring. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Canyon Lake, TX 78133
Andrey
Job Details: 07/12/2023
"Arrived on site to test unit for excessive shaking, tested unit found basket is extremely bouncy do to failed suspensions, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78749
Luis
Job Details: 07/12/2023
Arrived on site for not dispensing ice. Adjusted shaft to ice container connection tested ice dispenser unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78758
Wesley
Job Details: 07/12/2023
Arrived onsite and tested for complaint of not drying. Uninstalled from vent unit is operating perfectly within design specifications. Advised customer on findings. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EC3JHAXRL00
Near Lakeway, TX 78734
Luis
Job Details: 07/12/2023
"Arrived on site. Found metal plate from ice door kit shifted and glue no longer sticking,installed new ice door kit checked ice door seal good"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LZ2
Near Austin, TX 78744
Scott
Job Details: 07/11/2023
Arrived on site for oven periodically tripping breaker . Customer can heat oven but only if he increases temp at small increments. Ran oven to 400. While heating turned on burners . All voltage checked normal. Ordering control . Call to set return ; ordrng 1 W11548749 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/11/2023
"KRFF507HPS03 Arrived to inspect cooling issue. I found the FC had frozen up, but it had recovered prior to my arrival and temperatures were within expected norms. The FC drawer was missing the stops in both sides and may have contributed to the ice issue. The unit would hammer during water dispensing and the filter housing will require replacement. No leaks observed during service. ; ordrng 1 WPW10485096 (LH FC Drawer Stop) and 1 WPW10485089 (FC RH Drawer Stop) and 1 W11482384 (Filter Head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit was making ice. I found the freezer door not closing properly due to being bent. Im ordering a new door gasket, new door and name plate. Office to reschedule when parts are available. I asked the customer to power off the unit before we return to melt all ice build up. ; ordrng 1 LW10636409 (FC Door) and 1 W10861499 (Door gasket) and 1 W11178521 (Name plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Jarrell, TX 76537
David Z
Job Details: 07/11/2023
"Arrived on site to follow up on washer that was still vibrating and hitting the wall. Found service pointer W11684122 that addresses vibration and walking. I pulled the basket per the service pointer and checked for a QR code. Found no code present, indicating this basket is in the serial range for faulty baskets. Ordering new basket per service pointer. Office to schedule SOP part. ; ordrng 1 W11172199 (Basket)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 07/11/2023
Arrived onsite for MW not working. On inspection the front glass of the door was shattered. Ordering a new door. See pics. Office schedule appointment when part arrives.; ordrng 1 W11600216 (Front glass of door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Round Rock, TX 78681
Kimo
Job Details: 07/11/2023
Arrived onsite for a DW that is not operating the detergent dispenser when you run a wash cycle. Upon arrival I ran the unit in diagnostics mode and found that the unit ran through the cycle with no problems but the dispenser did not open. I am ordering the dispenser and return on the 07/18/23 to complete the call ; ordrng 1 W11412300 (DISPENSER)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Cedar Park, TX 78613
Kimo
Job Details: 07/11/2023
Arrived onsite for a range that is not igniting. Upon arrival the customer informed me that the surface burner are not igniting. Upon inspection I found that the unit would not spark at all on any of the burners. I am ordering the spark module and replacing for the 07/18/23; ordrng 1 WPW10475149 (MODULE-SPK)
We serviced a
AMANA RANGE
Model AGR6303MMB0
Near San Marcos, TX 78666
Kevin
Job Details: 07/11/2023
"Arrived on site and found igniter has failed, After replacing igniter range will still not bake, Will need to bring back valve and control.; ordrng 1 WP98014893 (Gas valve) and 1 W11620526 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Andrey
Job Details: 07/11/2023
"Arrived on site to test unit for no power, tested unit found unit is receiving proper voltage to control but console is not powering on, replaced control and test but unit is no powering on, ordering harness and UI office to reschedule ; ordrng 1 W11600370 (Console) and 1 W11245671 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
Arrived on site for refrigerator. Unit is in garage of the complex. I de-braced the compressor and the dryer and found that the pre cooler was damaged. I will have to rider the new pre cooler to finish repairs. Office to reschedule when parts are available. ; ordrng 1 W11644054 (Tube)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Lakeway, TX 78738
Luis
Job Details: 07/11/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/11/2023
Spray arm fixed the issue on 7/10/23
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Maurice R
Job Details: 07/11/2023
"Arrived onsite for dishwasher with no power. On inspection I found unit with no power I flipped the power from the dishwasher to the garbage disposal and the unit came on. I asked the customer if they were using it when the power shut off, he said yes. They have 20 amp GFI breaker for the dishwasher. Ran the unit through the diagnostic mode twice to see if I could trip the breaker. It made it through both test, I found a error in memory of FAE2. Motor electrical failure, I cleared the error and ran it through diagnostics again to,see if the error would come back, it did not come back. Told the customer that the breaker could be getting weak and if it happens again that we will replace the pump and motor. No was detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/11/2023
Arrived onsite for dryer making a noise. On inspection the unit made a scratch noise when you started it. On inspection found the blower wheel was hitting the blower housing. I found that the motor was sitting crooked an one side of the blower unit stuck out further then the other side making the wheel hit the housing. I gain about to the motor and un clipped and straightened it up and re clipped down I add the damper pads around the motor and blower to help with vibration . That fixed the noise that they where having. The unit is operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Burnet, TX 78611
Maurice R
Job Details: 07/11/2023
Arrived onsite for ice machine making to much ice. I installed a new bin thermistor on the unit. Told the customer to watch and see if stops once the ice gets to the thermistor.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Manor, TX 78653
Wesley
Job Details: 07/11/2023
Arrived onsite and replaced the cam and the belt due to cam wear and grinding sound during transition. Advised customer on findings. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78653
Wesley
Job Details: 07/11/2023
Arrived onsite for off balance symtpom and found untinfeel under basket advisory. Replaced basket and tested. Calibrated. Unit is set up and appears to be operating as designed. Advised customer on operation and performance.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Briarcliff, TX 78669
Luis
Job Details: 07/11/2023
Arrived on site for water leaking. Found icemaker over spraying during fill inserted fill tube fully into icemaker to prevent over spraying cleared water .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Killeen, TX 76549
Tyler
Job Details: 07/11/2023
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found fc ice maker in off position and rc ice maker showing E5 in diagnostics. Found fc ice maker operating as designed with turned on with no leaks. Found inlet valve failing on rc ice maker fill side. Replaced valve and found error code removed from ice maker and unit harvesting and filling as designed with no leaks. Informed customer to give unit 24 hrs to fill bins. Call complete
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/11/2023
Arrived on site for refrigerator needing previous diagnosed evap Rc thermistor. Upon arrival reconfirmed issue and installed thermistor. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Killeen, TX 76543
Tyler
Job Details: 07/11/2023
Arrived on site for washer shutting off between rinse and spin cycle. Upon arrival confirmed failure and found f7e5 and f1e2 in diagnostics. After further testing I found actuator at 2.51k. Replaced actuator and control then retested unit in normal wash cycle with laundry. Found unit could complete a full cycle from start to finish without failure or leak. Call complete
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Killeen, TX 76542
Tyler
Job Details: 07/11/2023
Arrived on site for washer with broken strike on lid. Upon arrival confirmed issue and found strike broken in half. Installed new strike and found washer working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Austin, TX 78704
Scott
Job Details: 07/11/2023
Arrived on site for fridge freezing items on top shelf . Found temps set to cold . Upped temps and instructed on proper air flow . No water leaks detected at this time . Job complete
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Austin, TX 78701
Scott
Job Details: 07/11/2023
"Arrived on site for dryer not starting and long dry times . Ran diagnostics,no error codes . Did find second lint trap had never been cleaned . Customer instructed on how to get better performance out of unit . No water leaks detected. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Gerry C
Job Details: 07/11/2023
WFG550S0LZ4 Arrived to inspect broke glass. I verified the issue and removed and replaced the glass and tested. The door operated as designed. Unit not connected to utilities at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78665
Kimo
Job Details: 07/11/2023
Arrived onsite for a range that will not ignite in the oven. Upon inspection I found that the igniter was burnt out. I replace it and tested the unit and found unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/11/2023
"KRFF507HBS04 Arrived to inspect noise. The unit was making a vibration and rattle and I applied sound dampening material to the unit. The noise was corrected and I squared and leveled the chassis and doors. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
Arrived on site to install new glass door. Installed new glass and unit is now good. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 07/11/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit would stop in the middle of a cycle. Ran diagnostics and found no error codes. I then ran the a diagnostic cycle and after filling the unit just shut down. I found a bad control board and replaced it. Unit is now operating as designed. No leaks where observed during service."