Service History 146

We serviced a
KENMORE WASHER
Model 110.2613241
Near Austin, TX 78737
Brandon
Job Details: 04/23/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from water valve housing. Ordering valve housing. ; ordrng 1 W11173597 (Valve housing)"
We serviced a
KENMORE REFRIGERATOR
Model 596.732132
Near Georgetown, TX 78628
Lou
Job Details: 04/23/2021
"Arrived on site to perform sealed system repair as diagnosed previously. I removed and replaced the compressor kit (compressor, drier, access valve)and had to rearrange the system tubing. I vacuumed the system and it held pressure. Installed 5oz R134a refrigerant and tested pressures and the unit is holding good pressures. Checked evap and it has a good frost pattern.No water connections to the u;it, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78747
Robert
Job Details: 04/23/2021
Arrived on job for complaints of warm temperature. Found all fans running compressor running and no frost pattern. Will need SS repair order compressor and evaporator. ; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11459354 (EVAPORATOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Elm Mott, TX 76640
Jonathan
Job Details: 04/23/2021
"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Found a defrost issue in the freezer section. Checked thermistors and defrost sensor and all checked good. Ran the unit through a forced defrost and found the unit defrosting. Spoke to PR and was advised to replace both main control, user interface, and thermistor for repair. ; ordrng 1 WPW10384183 (thermistor)"
We serviced a
KITCHENAID OVEN
Model KMBS104ESS03
Near Cedar Park, TX 78613
Justin
Job Details: 04/23/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Mustang Ridge, TX 78610
Kevin
Job Details: 04/23/2021
"Arrived on site and inspected microwave and found no power showing on display, found fuse has failed. Replaced fuse and it started heating but fuse failed again after a few seconds. Will need to bring back fuse, magnetron and control to complete repair.; ordrng 3 W10138793 (Fuse)s and 1 W11342846 (Control) and 1 W11219761 (Harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
Tommy
Job Details: 04/23/2021
Arrived onsite for previously diagnosed parts. Upon arrival found new control was bad. Ordering new control.; ordrng 1 W10892389 (Control)
We serviced a
MAYTAG COMPACTOR
Model MTUC7000AWW2
Near Georgetown, TX 78628
Lou
Job Details: 04/23/2021
"Arrived on site to inspect trash compactor noises. Upon further inspection, tested the unit and as the ram got to the trash, it began to make a loud grinding noise. Removed the drawer and taped the switches closed and retested and as the ram got to the lowest point it made the loud grinding noise. I pulled the unit from the cabinets and laid it on its side and removed the bottom cover and found the small gear missing teeth.I removed and replaced the gear kit and retested and unit is operating as designed. Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB2
Near Hutto, TX 78634
Matthew
Job Details: 04/23/2021
Arrived onsite for rinse aid not dispensing. Upon inspection found heating element failed and dispenser not functioning.
We serviced a
MAYTAG DISHWASHER
Model MDBTT60AWB
Near Woodway, TX 76712
Jonathan
Job Details: 04/23/2021
Arrived on site for a dishwasher that?s intermittently not completing cycles. Inspected unit and work area. Ran the unit through an auto test in the unit ran as designed until it got to the drain cycle. Noticed water filling up in the sink and then siphoning back into the dishwasher. Tested the unit several other times with the same result. I all functions of the dishwasher are working properly. Advised customer to clean out their drain and garbage disposal to resolve their intermittent issues. Unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Leander, TX 78641
Lou
Job Details: 04/23/2021
"Arrived on site to inspect washer not filling. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing. Once the unit filled with water, it failed to agitate as the entire basket moved with the agitator. Unit went into spin mode and operated as designed. I tilted the unit back and found the actuator arm was not connected to the splutch assembly. Using an actuator (W10913953) from my van stock, I removed and replaced the actuator and calibrated the unit. Retested in diagnostics and manual test mode and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Killeen, TX 76542
Al
Job Details: 04/23/2021
Arrived on site and installed new drain pump.Tested the unit and tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Lou
Job Details: 04/23/2021
"Arrived on site to insect refrigerator ice maker not working. Upon further inspection, I found the ice maker in the freezer section not working. Using my jumper wire, I jumped the IM from points T-H and the ice maker harvested but failed to call for water. Once the harvest should have been done, the ice maker continued to harvest continuously.I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDI02IRBL1
Near Lakeway, TX 78734
Brandon
Job Details: 04/23/2021
"Arrived on site for customer complaint of unit not draining, found power switch was turned off at wall, I turned power on to unit and ran diagnostic test cycle, found unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78664
Matthew
Job Details: 04/23/2021
"Arrived onsite for dishwasher not cleaning properly. Upon inspection found customer improperly loading dishes and overloading. Also found debris clogging filter. Instructed customer on use and care, loading and cleaning also recommended use of rinse agent to assist in drying. Unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Lorena, TX 76655
Jonathan
Job Details: 04/23/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced terminal block and customer has still not bought the power cord. I reattach the old power cord and we tested the unit. Unit ran as designed. I did inform the customer to purchase a new power cord to avoid further issues. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Justin
Job Details: 04/23/2021
Arrived on site for a dryer door not staying closed. Upon further inspection I found the strike needing adjustment. I adjusted the latch and the door was having a stronger hold when closed. The customer also stated the unit would take several cycles to fully dry. I found the unit working as designed and advised the customer to get the airflow at the wall checked. I also advised the apartment complex of my findings. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cedar Park, TX 78613
Justin
Job Details: 04/23/2021
"Arrived on site for washing machine not working properly when using extra power and the strike being broken. Upon arrival customer stated the extra power button would not fill the unit properly. Otherwise, the unit would run correctly. Upon further inspection I found the strike broke and I replaced it. I put the unit into diagnostics mode and found stored error codes F5E4 lid not opened between cycles, F0E5 for off balance load, and F7E9 for a locked rotor. I found the F5E4 was due to strike being taped into latch until we fixed it. I have advised customer on overloading. I then ran an extra power cycle and it ran as designed. I showed the customer on the service pointer on the extra power and how it states it will wash for a while and it will add after later in the cycle. During the cycle I ran it did exactly this. I then put the unit back into diagnostics mode and manually activated spin, agitate, and fill on all valves. The customer thought the fill might be a little slow, I found it was working as designed. I also found no issue with the rotor and the tub spinning freely. All components ran as designed. I called techline and spoke to Andrew and kept SR# 7729987726. He advised it was working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near New Braunfels, TX 78132
Andrew
Job Details: 04/23/2021
Arrived on site to test unit for leak. Found fill tube was not inserted into ice maker fill cup properly. Tube was adjusted. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2175XVB1
Near Harker Heights, TX 76548
Tyler
Job Details: 04/23/2021
Arrived on site for microwave that door had cracked on. Upon arrival I found the middle bottom portion of outer door trim had cracked. I replaced the door and checked for proper open/closing operation. Unit is now functioning as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78132
Andrew
Job Details: 04/23/2021
"Arrived on site to test unit for not drying. Found error code f7e1(no heat). Cleared error ran diagnostics and heater turned on as designed. Advised customer on purging cold water prior to using unit to ensure optimal performance. Noticed rinse aid dispenser was missing fill cap. Customer stated cap has never been present. Installed cap, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDBDA
Near Georgetown, TX 78628
Jonathan
Job Details: 04/23/2021
"Arrived on site to install previous diagnosis parts found unit still powered on. Gain access to evaporator and found frozen solid, attempted to thaw out with dryer and steamer. Installed new heater and pan. Tested operation, all tested good. No water leaks detected."
We serviced a
FRIGIDAIRE OVEN
Model FFGW2415QBB
Near Austin, TX 78721
Kevin
Job Details: 04/23/2021
"Arrived on site and found oven would not ignite gas, replaced igniter and Valve and it is now working, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Matthew
Job Details: 04/23/2021
Arrived onsite for washer constantly running hot water. Upon inspection found failed valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78702
Scott
Job Details: 04/23/2021
"Arrived on site for wash being loud . Ran diagnostics, got float error . During wash and was getting loud buzzing. Ordering sump and motor . Recommend changing vent at same time . No water leaks detected at time of service. Call to set return ; ordrng 1 W11038720 (VENT ) and 1 W11345228 (SUMP AND MOTOR )"
We serviced a
SAMSUNG DRYER
Model DV331AERXAA01
Near Jarrell, TX 76537
Wesley
Job Details: 04/23/2021
Arrived onsite and repaired unit dryer by replacing element assembly. Unit is now operating as designed all checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Austin, TX 78730
David
Job Details: 04/23/2021
"Arrived on site to install previously diagnosed parts to resolve leak from refrigerator. Replaced filter housing and feed line. Retested with water on and verified no leaks. Had customer verify no longer any leaks present. Reinstalled unit.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waco, TX 76706
Jonathan
Job Details: 04/23/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and console and tested unit. Unit began working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Copperas Cove, TX 76522
Al
Job Details: 04/23/2021
"Arrived on site and inspected newly purchased Kitchenaid dishwasher not starting.Confirmed the complaint when customer turned on the breaker.Unit was beeping 3 times, which is directly related to the float switch.I looked underneath the unit and discovered the plastic tray where the float switch is housed was not inserted properly.This is directly related to the amount of space needed verses the actual space the customer has for the dishwasher.I called CS and SW and advised both I have the part to fix the functional failures, but the unit is simply too large for the space. The drain hose is also in the way of the tray fitting properly into the unit.I removed and replaced the float switch, which fixed the unit.Unit is required to be raised via the front leveling feet, but the space doesnt provide this opportunity.I took several photos of the unit JOB COMPLETE"
We serviced a
KENMORE DRYER
Model 110.695228
Near Copperas Cove, TX 76522
Al
Job Details: 04/23/2021
Arrived on site and inspected dryer not drying clothes on the first load.Used a vent tester and found when the unit is connected to the exhaust the airflow is severely affected.I disconnected the vent hose and unit passed the airflow test.Customer has lots of lint buildup inside the ventilation system.Unit works as designed.Unit heats and tumbles as designed.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hewitt, TX 76643
Jonathan
Job Details: 04/23/2021
Arrived on site for refrigerator that?s leaking from the back. Inspected unit and work area. The customer advised that they turned the water off to the unit and it has since stopped leaking. Turn the unit back on and found a crack in the valve at the back causing it to spray as water was being supplied to it. Replaced water valve and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Temple, TX 76502
Tyler
Job Details: 04/23/2021
Arrived on site for washer making a screeching noise during spin and customer stating that it was also getting thrown off balance upon arrival. Upon entering diagnostics I did find that the only error codes stored was an F0E5 indicating an off-balance load was detected. I then found that the gear case watch cam and top assemblies that had previously been repaired were still intact and were showing no signs of physical or visual damage I then found the service pointer indicating that the triad could be an issue with the unit and I ran the high-speed spin test in diagnostics to verify whether or not the screeching noise was occurring but I could not duplicate the noise at all even after simulating cloths weight with water in the tub. Then called whirlpool techline and spoke with Tj sr#7730590156 Who informed me that based off the repairs that weve already done the only other thing that we can do at this point is go ahead and replace the main control that has the trike built in that could cause this issue Spoke with SR He was able to go ahead and order the main control for me part number W11498796.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Tyler
Job Details: 04/23/2021
"Arrived on site for washer making a clunking noise during agitation according to the customer son upon arrival. Customer son had shown me a video of the washer making a slight clunking noise during agitation that did seem a bit abnormal. I took my own video of the washer symptoms and sent it into our in-house tech line and spoke with PR guarding the symptoms of the washer at this point it is recommended that we returned with a rotor and stater and upon return repair we need to replace the rotor, stator, slider, and clutch assembly; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Temple, TX 76502
Wesley
Job Details: 04/23/2021
Arrived onsite to diagnose bulbs blowing every few months. Sallee techline and spoke with TJ. SR#7730589446Replaced control due to shorted circuit leaving light on. Unit is now operating as designed. Advised customer on bulb quality and design and tolerances of use. All else checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Belton, TX 76513
Tyler
Job Details: 04/23/2021
Arrived on site for range not operating correctly. Upon arrival found range was showing functionality at the main controls display. Found though that none of the high voltage hardware was turning on when activated. Upon further inspection found both main control and terminal block were not receiving full 240 vaults. Inspected power outlet and found only 120 volts at outlet. Informed customer that outlet would need an electrician to repair. At this time though the bake/broil elements as well as other hardware passed inspection. Unit will function as designed once proper power is restored all complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Temple, TX 76502
Tyler
Job Details: 04/23/2021
Arrived on site for Needing a previously diagnosed main control. Upon arrival I was able to disassemble washer UI and install the new main control underneath and then reassembled and plugged in the washer and found that there was full functionality back to the Ui and that the washer is working as designed with no weird power fluctuations between the main control and UI. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan
Job Details: 04/23/2021
Arrived on site for a washing machine that won?t fill with hot water. Inspected unit and work area. The customer advised that it?s not the unit doesn?t fill with water but that the unit is seemingly overfilling. She advised that she ran the unit one time without clothes in it filled up to the top of the basket. I did advise her that that is normal on wash cycles without clothes because the unit doesn?t know how many clothes are in the unit. I ran the unit through diagnostics and the unit had no stored error codes. When an auto test in the unit ran as designed. I did notice the unit drain pipe is a closed drain and is back flowing water back into the unit after then it stops raining. I advise the customer to fix their draining situation at the wall to allow the unit to work properly. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFAA
Near Schwertner, TX 76573
Wesley
Job Details: 04/23/2021
Arrived onsite and found unit damper broken. Cleared ice in vent. Replaced damper.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78738
Brandon
Job Details: 04/23/2021
"Arrived on site to replace lid latch, after replacing, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model RF368LXPS1
Near Killeen, TX 76542
Al
Job Details: 04/23/2021
Arrived on site and inspected left rear element not heating.Confirmed the complaint and removed and replaced both the infinite switch and element.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lakeway, TX 78738
Brandon
Job Details: 04/23/2021
"Arrived on site for customer complaint of unit not drying, I ran diagnostic test cycle, found no error codes, found heating circuit tested good and is working, instructed customer to use rinse aid."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Hutto, TX 78634
Matthew
Job Details: 04/23/2021
Arrived onsite for washer not functioning. Upon inspection found faulty electronics. Unit will need control and UI replacement.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Robert
Job Details: 04/23/2021
Arrived on job to replace stopper. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78704
Scott
Job Details: 04/23/2021
Arrived on site for washer not starting or filling . Found drain pump cover had been pulled off and unplugged . Plugged in drain pump . Ran diagnostics all checked normal . Ordering drain pump due to damage . Also customer asked about dented console . Ordering console . No water leaks detected at time of service. Call to set return.; ordrng 1 W10920641 (CONSOLE ) and 1 W11399437 (DRAIN PUMP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/23/2021
Arrived on site for The refrigerator freezes sporadically even with the temperature at the lowest setting. Ran diagnostics and tested dampener. Dampener opens and closes as designed. Tested thermistor and it was in range. Removed UI and installed new UI. Adjusted temp in freezer at UI to below recommend to offset the cold air in the fridge. Kept the fridge temp at recommended at UI to ensure the fridge stayed below freezing. Customer knows to keep items away from the dampener to avoid items from freezing. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Leander, TX 78641
David S
Job Details: 04/23/2021
Arrived on site to install previous diagnosed parts. We gained access to the ice door and replaced it with new. We tested the ice door and it is working as designed. Job complete.
We serviced a
SAMSUNG DRYER
Model DV395GTPASU/A1
Near Round Rock, TX 78665
Matthew
Job Details: 04/23/2021
Arrived onsite for dryer taking long to dry. Upon arrival tested unit heating. Unit is heating. Used digital tester to check air flow. Tester confirmed poor air flow. Notified customer that when cleaning vent the entire vent from connection to external vent on roof needs cleaning. Customer will have duct inspected. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78753
Jacob
Job Details: 04/23/2021
Arrived onsite for console randomly scrolling through functions. Saw console randomly scrolling on its own. Replaced console. Tested unit. Unit tested good. No issues at this time. Did let customer know that the unit was installed possibly incorrectly. Let them know to get the installers back out to properly re install the unit. Installer used wrong screws to the cabinetry. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Lockhart, TX 78644
Noah D
Job Details: 04/23/2021
Arrived on site to inspect unit for not working correctly spoke with Andrew at Techline Sr # 7730591732 and he stated it has no issues.Ordering console. Office to reschedule ; ordrng 1 W11105007 (CONSOLE )
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Jarrell, TX 76537
Wesley
Job Details: 04/23/2021
Arrived onsite and found failed motor. Replaced dispenser motor and shaft. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Tommy
Job Details: 04/23/2021
Arrived onsite for previously diagnosed parts. Upon arrival found new control was bad. Ordering new control.; ordrng 1 W10892389 (Control)
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Austin, TX 78724
Kevin
Job Details: 04/23/2021
"Arrived on site and inspected microwave and found interior liner is damaged
We serviced a
GE WASHER
Model GTW490ACJ3WS
Near Jarrell, TX 76537
Wesley
Job Details: 04/23/2021
"Arrived onsite and tested unit for not spinning clothes out. First tested empty on drain and spin and operated properly, then tested with 10 beach towels on speed wash and spun out perfectly. Advised customer to adjust soap amount per load and load size. No further recommendations."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Cedar Park, TX 78613
David S
Job Details: 04/23/2021
"Arrived on site to replace gearcase, splutch and belt. Replaced those parts and calibrated the unit, no additional noise coming from the gearcase, the unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near San Marcos, TX 78666
Andrew
Job Details: 04/23/2021
"Arrived on site to test unit for not turning on. Verified voltage to unit. Element and cutoff tested good. Found bad thermal fuse. Replaced fuse, tested unit, unit works good. Verified with shop manager unit is working.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near San Marcos, TX 78666
Andrew
Job Details: 04/23/2021
"Arrived on site to test unit for broken lid. Found left side lid was broken causing issues with latch not engaging properly. Replaced lid, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Mustang Ridge, TX 78610
Richard
Job Details: 04/21/2021
Arrived onsite for the refrigerator not dispensing ice. During testing found that the door harness is causing the issue. When I wiggle the harness the auger motor starts to work. Will need a new door. Ordering parts and office to schedule ; ordrng 1 LW11258441 (Freezer door)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Pflugerville, TX 78660
Matthew
Job Details: 04/21/2021
Arrived onsite to replace previously diagnosed parts. Replaced hot water valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Killeen, TX 76541
Tyler
Job Details: 04/21/2021
Arrived on site for range that the glass door had broken off the front. Upon arrival customer stated that when the incident happened they had noticed the right side of the handle was loose from the door and they could not find any way to tighten it at that point they tried to open the door to inspect it and found that the glass had fallen out of place in the process of opening it due to how loose the hand was and not holding it. Also could not locate the cross support bar that holds a glass and placed upon arrival and found that the holes inside the handle were stripped out which is what caused the screw to come loose in the first place. ; ordrng 1 W11176456 (Glass door) and 1 W11389703 (Bracket cross support) and 3 W11428245 (Screws)s and 1 WPW10481433 (Nameplate) and 4 WP59002061 (Screws)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
Scott
Job Details: 04/21/2021
"Arrived on site for Dora jar and low ice production. So nothing wrong with doors, customer is only experiencing low Ice production . Found IM is getting to much water and over flowing tray . IM is having hard time harvesting . Ordering filter head , ice maker , valve .No water leaks detected at time of service,call to set return; ordrng 1 W11482383 (VALVE ) and 1 W11482384 (HEAD FILTER ) and 1 W11483245 (ICE MAKER )"
We serviced a
GE REFRIGERATOR
Model GSC23LSRCSS
Near The Hills, TX 78738
Luis
Job Details: 04/21/2021
"Arrived on site for loud noise. Fan powered on vibration noise from housing,removed cover and icemaker compartment,found lower section of housing missing screws,removed housing gained access to fan motor,found no obstructions on or around fan motor,installed housing secured housing correctly with all 4 screws."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Kempner, TX 76539
Tyler
Job Details: 04/21/2021
"Arrived on site for refrigerator needing previously diagnosed ice make related parts such as ice bin, heater fill tube, valve, etc. upon arrival I was able to install previously diagnosed parts. After repair I found ice maker running as well as the water dispenser with. No leaks. Informed customer unit would need at least 1-4 days to start and fill bucket with ice"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ03
Near Georgetown, TX 78633
Jonathan
Job Details: 04/21/2021
"Arrived on site for RC not cooling well. Measured temperature in RC and found at 34?. Inspected unit and work area. Found items against damper (see SD-QUICKPIC). Inspected evaporator and fan. Found good frost pattern. Pulled unit out and found condenser fan and compressor running. Measured amp draw to compressor and found within range. Spoke with customer on air flow and unit operation. All tested good, no water leaks detected
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHK0
Near Austin, TX 78728
David
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts to resolve grinding wash motor. Replaced sump and motor and retested. Unit is no longer making any noise and working as designed. No water leaks found. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near Round Rock, TX 78665
Kayman
Job Details: 04/21/2021
Arrived onsite for range with digits missing on the control or partial display. Upon inspection I found the right side of the digits was missing during timer or cook time. I removed the back panel and accessed the control board. I did not see any visible breaks or shorts in the harness. I also confirmed voltage and tight connections at the terminal block. I replaced the control and tested the unit. The unit is preheating as designed with no missing digits.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for leaking during operating, upon inspection found the unit leaking from Icemaker when supplied water. Replaced valve and tested unit with no issues. Complete"
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/21/2021
"Arrived on site to replace outer glass per previous diagnosis. Replaced glass, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marion, TX 78124
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit not plugged into a working outlet, tested breaker and unit on another outlet and it worked correctly. Complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Blanco, TX 78606
Brandon
Job Details: 04/21/2021
"Arrived on site for customer complaint of unit not running a cycle, found miscommunication between UI and main control, I replaced main control, the new UI was damaged/would not respond. Unit tested good at time of service with the new main control. If problem continues, will need UI console."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 04/21/2021
"Arrived on site for ice build up in freezer. Found gap between gasket and cabinet,removed ice build up installed freezer door,remolded door gasket checked door seal good."
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Temple, TX 76502
Tyler
Job Details: 04/21/2021
Arrived on site for dryer not running correctly. Upon arrival customer stated that theyve had a hard time getting the dryer to start. Upon further inspection of the unit I found that the motor and belt were still intact but when you hit the start button the unit will turn on but would not run. After disassembling the back of the unit I was able to verify that the thermal cut off so the heating element as well as a heating element themselves are all working great but the thermal fuse the gauges airflow leaving the dryer has shorted out causing the dryer not to start. I was able to reassembled and tested dryer and verified that the unit is fully functioning as designed and fluctuating temperatures as needed I did however inform the customer before leaving that because of the issue was due to a dryer vent clog inside the venting of the home and that they would have to call someone out to scrub out the dryer vent from inside the house before being able to reconnect and use a dryer safely. Call complete
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for unit not keeping temp. Replaced sensor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Luis
Job Details: 04/21/2021
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed cap tube soldered closed in evaporator inlet,replaced the evaporator installed access valve and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Leander, TX 78641
Justin
Job Details: 04/21/2021
Arrived on site for a dishwasher with console start and cancel button being stuck. Upon further inspection I found both buttons not responding. I was able to get the unit into diagnostics mode and found no stored error codes. I ran a test cycle on the unit and found it running as designed. I gained access to the console control and found the buttons visibly broken on it. I unplugged the unit and installed the new console. I then tested the start and cancel buttons which were now working. I ran a diagnostics cycle and it ran through as designed with no errors. I removed the toe plate and observed no leaks during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/21/2021
"Arrived on site to test unit for not soap not dissolving. Found error code f4e3(motor not running). Found motor running very weak. Replaced sump and motor assembly, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Austin, TX 78738
Robert
Job Details: 04/21/2021
Arrived on job for complaints of no heat. Found element open. Replaced element and test. Air flow good job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2422RF4B
Near Hillsboro, TX 76645
Jonathan
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced blower spray arm and tested unit. Unit began working as designed without tripping. No leaks present during operation. Call complete..
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts. Removed FC fan harness and installed new FC fan harness. Removed RC fan harness and installed new RC fan harness. Removed UI and installed new UI. Removed HV board and installed new HV board. Ran diagnostics to test compressor and fans. They are running as designed. Customer will contact us if the fridge doesnt seem to be cooling properly. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 04/21/2021
Arrived on site for dishwasher not draining at the end of the cycle. Upon further inspection I found the issue was the same as the prior visits. I installed the previously diagnosed parts. I then ran a diagnostics cycle and the unit ran through as designed. The unit did not skip the drain t the end and drained as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Austin, TX 78738
Robert
Job Details: 04/21/2021
Arrived on job for complaints of not draining. Found pump not working 120vac supply. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Jonathan
Job Details: 04/21/2021
Arrived on site for oven combo microwave door not shutting correctly. Inspected unit and work area. Checked door hinges and switches. Called Whirlpool tech support and spoke with Andrew. Will replace inner door panel and test to see if door hinges are needed. Office to schedule appointment when ETA is available on parts. (Sr#7730570466).; ordrng 1 W10687342 (INNER DOOR) and 2 W10874474 (HINGES)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Leander, TX 78641
Lou
Job Details: 04/21/2021
"Arrived on site to inspect refrigerator doors not closing. Upon further inspection, customer demonstrated how the freezer door opens when the fresh foods door is closed. I tested the door closure by opening at 45 degree angle and letting the door close on its own starting with the RC door. Once it closed, the FC door did not pop open. I tested the FC door and it operated as designed also. I found that the upper left corner of the cabinet/liner was dented inward and badly gapped (photos) allowing warm air inside the FC section and causing frost to build up. I adjusted the corner chassis and filled with manufacturers approved silicone and filled the remaining gap along the opening of the FC section. Advised customer of my repairs. No water connections to the unit, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Smithville, TX 78957
Andy
Job Details: 04/21/2021
Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Austin, TX 78748
Luis
Job Details: 04/21/2021
"Arrived on site for temperature issues. Found freezer door not fully sealing causing cold air to migrate out. Diagnosed glides misaligned,adjusted glides reinstalled freezer door checked door seal good."
We serviced a
WHIRLPOOL DRYER
Model LER4634EQ2
Near Waco, TX 76708
Jonathan
Job Details: 04/21/2021
"Arrived on site for a dryer that?s not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested all heating circuit components and found the heater not showing continuity. Remove the heater and found the heater had broken. Replace part and tested unit. Unit began working as designed. Advised customer of warranty and unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Leander, TX 78641
Kayman
Job Details: 04/21/2021
Arrived onsite for microwave with lamp cover screw stripped. Upon inspection I found the screw was not stripped but the bulb was burnt out. I was attempting to remove the bulb and it twisted out of its socket leaving the metal part stuck in the lamp housing. I removed the bottom panel to access the wiring. I found one of the wire connectors was black as if there was a small thermal event. The unit will need the main Control(W10892389) bulb(8206232A) socket(W10210871) for repair. .; ordrng 1 W10892389 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Socket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78633
Jonathan
Job Details: 04/21/2021
"Arrived n site for refrigerator not cooling and not producing ice. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested defrost sensor and thermistor, found circuit good. Removed ice to gain access to evaporator. Measured resistance on sensor and found within range. Ran test 4 and was powered down and didn?t reach step 2. Ran test 4 again and found 3 way valve correct. Assembled unit and tested ice maker cycle and fill. Found UI not responsive to control. .; ordrng 1 W10848301 (UI)"
We serviced a
GE DRYER
Model GTD65EBSJ3WS
Near Temple, TX 76502
Wesley
Job Details: 04/21/2021
Arrived onsite found failing door switch. Replaced door switch to repair dryer function. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Clifton, TX 76634
Jonathan
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the evaporator fan cover missing an ice block just behind where that cover sits. Steamed off ice buildup and replaced ice fan due to excessive hitting ice. Advise customer that they would need a new cover for full repair. Reassembled unit and tested it. Unit is working as designed. Call complete.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Harker Heights, TX 76548
Wesley
Job Details: 04/21/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Buda, TX 78610
James
Job Details: 04/21/2021
performed virtual diagnosis via phone. found all buttons on keypad function exept for the start button. no cycle can be started due to button failure.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Whitney, TX 76692
Jonathan
Job Details: 04/21/2021
"Arrived on site for a washing machine that won?t spin out the clothes. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (long fill) error code. The customer advised that she is getting a CL code to clean the washer. The customer also advised that her unit is not faulty on every cycle but only on bulky normal wash loads or towels. Ran it through diagnostics and the unit worked as designed. Tested the individual valves and all ran as designed. Tested the pressure system and the pressure system is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78702
Jacob
Job Details: 04/21/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78628
Tommy
Job Details: 04/21/2021
"Arrived onsite for washer with burning smell. Upon arrival found unit had error code F7E6 and F7E7. Pulled unit wash basket and found nothing blocking basket or washplate from connection. Found unit gear case chipped at top. Found unit belt on motor very loose. Motor is also running extremely hot even under not load struggling to reach desired RPM.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 04/21/2021
"Arrived onsite with MZ to replace all parts advised from Tech line. Replaced parts. Tested unit. Had issue with lid not locking this time. Called tech line once again. Had me ohm the connector from the board for lid latch, all checked good. Suggested that there still may be something with the lid latch to be replaced. Got sr#7730376539. Ordered part. Office to reschedule ; ordrng 1 W11176112 (latch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JURFL242HX00
Near Austin, TX 78704
Jacob
Job Details: 04/21/2021
"Arrived onsite to replace the assembly control. Replaced control assembly. Control was not responding still. Upon further investigation, found that the black wire had come out of the connector coming from the cabinet side and other wires were corroded as well. Called tech line. Let tech line know of wire corrosion.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW00
Near Austin, TX 78730
Luis
Job Details: 04/21/2021
"Arrived on site for icemaker issues. Found bail arm disconnected from shutoff switch in icemaker housing,installed bail arm to correct location on icemaker housing,tested icemaker,icemaker ran through a cycle and filled with water"
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Round Rock, TX 78681
David S
Job Details: 04/21/2021
Customer asked about the dishwasher while in home. I inspected the dishwasher and found the top rack adjuster broken. The customer stated they wanted all wheels and adjusters replaced.. ; ordrng 1 W10712394 (Adjusters) and 4 W10195416V (Wheels)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWQ01
Near Salado, TX 76571
Wesley
Job Details: 04/21/2021
Arrived onsite and found defrost issue. Advised customer defrost could be attempted to restore function at least temporarily.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Leonardo
Job Details: 04/21/2021
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.