Arrived onsite for washer shaking. Upon arrival inspected unit. Tested and found not leveled. Attempted to level but found floor is not level. Floor is pear and beam. Flooring is bowed in spots and dips in others. Notified customer that unit will continue to go out of balance if not on a leveled foundation. Unit is functioning properly. Job complete

Arrived onsite for freezer frosted over. Upon arrival inspected unit. Found that customer had grocery bags stored on the side of the unit and some had fallen over and were jammed in between the gaskets and door frame preventing a good seal. Instructed tenant on how to clear frost. Also per tenant he will order his own filter. Job complete

Arrived onsite for unit leaking from filter. Upon arrival inspected unit. Ran dispenser to test and could not duplicate any issues. Asked customer if unit had been purged after installation. If not air gaps could cause issues. Insured filter was inserted properly. Ran more water but again did not duplicate. Customer will monitor. No leaks present at this time. Job complete

Arrived on site. Replaced the main control and ui powered unit on ran diagnostics all test passed.

"Arrived on site. At time unit cooling correctly replaced main control and ui control,reprogrammed control unit powered on."

"Arrived on site and found freezer temperature is currently 2 degrees, ice production in lower and upper icemaker is good. Took pictures. Air Temperature in upper ice box is 19 degrees. Water dispenser isnt working but ice dispenser is, replaced HV control and UI and it is now working. Customer states they still see water on bottom of fresh food section. All components were replaced on last visit by previous technician, and currently there is no water on bottom of fresh food section. New evaporator tray is not full of water and dont see any issues. Customer also pointed out that ice in upper ice bin appears to be melting. Show them there is no water in the bottom of the ice bin and pointed towards the possibility of the ice box fan eroding the ice Because it is not consumed. Requested that they use the icemaker more and see if a visible difference happens, job complete"

"Arrived on site and inspected ovens and found no power showing on display. Remove control panel and found thermal fuse has failed. Will need to order thermal fuse. Will also bring back All pre-screened parts to ensure repair on next visit. ordrng 1 W11610133 (Fuse)"

"FC was 0?F, RC was 37?. I found the RC evaporator was frozen and inspected further. The door hinges were exhibiting the popping that is sometimes found with these units. On our prior service, the correction for the issue was unknown, but since has been realized. I corrected the hinge issue and tested. The doors closed as designed. The interior lights were not coming on in the FC and top of the RC. The unit qualifies for Technical Service Pointer #: W11606409 Rev G, Special Project #: S84638 and we will return with the lights. No leaks observed during service. ordrng 4 W11632139 (LED Kit)s"

"Arrived on site to install refrigerator ice maker. Upon further inspection, I found the unit with an ice maker, but it was not producing ice. When I removed the ice maker and went to install the new IM, I found the new part did not have the correct harness. Also found the new part was incorrect. Made contact with the office (SR) and advised of the situation and also found there is a service pointer for this units ice maker kit W11566182. ordrng 1 W11517113 (Ice maker kit)"

"Upon arrival found extreme water damage on wall and floor. Upload picture on SD.Found broken brittle hoses at valve and from under cabinet to front bottom of unit. Also found door ice motor is stuck open creating frost build up in freezer. Customer does not want to fix ice door at this time. Customer only wants repairs for water leaks at this time. Ordering tubing and returning with filter head. Left unit unplugged with supply water valve turned off. ordrng 1 WR17X11324 (Water line)"

"Arrived onsite for previously diagnosed parts. Installed the ui and it did not change anything. Still no light, water being dispense and no ice being dispensed. Order the wiring harness for the dispenser and another ui. May need to take closer look at the wires at the bottom of the freezer door if the wiring harness for the dispensers doesnt work. The icemaker paddle does not turn on the auger in the bin. There is no water being dispense.; ordrng 1 W10898319 (Dispenser wiring harness.) and 1 W11203289 (Control board)"

Arrived onsite for a refrigerator not making ice. The customer stated the FC icemaker works good but the RC icemaker stopped making ice. I found the fan working as designed. I found a stored E5 error. I ran a harvest test and a fill test and the unit worked as designed. The icemaker needs to be replaced. Ordering W11658802 icemaker. RS for Wed 5/29.; ordrng 1 W11658802 (Icemaker)

"Arrived onsite for a dishwasher that will not start and the control panel is non responsive. I found no power to the dishwasher. I found the circuit breaker tripped. I reset the breaker and it blinked 3 times and tripped again. The breaker needs to be replaced and I explained this to the customer. I plugged the dishwasher into the disposal outlet to test it. I found an F6E4 error. I ran diagnostics and found it not filling with water. I checked the float switch and found the switch closed. I checked for voltage at the valve and had none. The resistance of the valve was in range. I tested voltage out of the control to the valve and had none. I found wrong voltage readings to ground and tested polarity at the outlet finding it correct but the polarity was reversed at the j-box. I corrected the polarity and replaced the control. I tested the unit and it still would not fill. I tested voltage out of the new control from P6-4 to neutral and had no voltage. I tested the circuits from the control and the float switch showed open but when I tested the switch itself it showed closed. Ordering another control, float switch, and the harness. Marking all other parts as UORV. Ordering W10906426 control, W11227372 harness, and WPW10195039 switch. Office to RS. Use Authorization # W176YL0APL1; ordrng 1 W10906426 (Control) and 1 W11227372 (Harness) and 1 WPW10195039 (Switch)"

"Arrived onsite for a microwave that the vent hood fan is not coming on. I verified 121VAC out of the control to the fan from P4-5 black to P2-3 blue. The unit either has a bad fan motor, capacitor, resistor, or wasnt plugged back in after the fan was rotated for an external vent. I am not able to drop this unit by myself because of the height and when lowered far enough to get a good hold on it the wall bracket is binding. It will require two men to drop it. Sending claims a message for two men authorization. Ordering W11259891 resistor and W11405831 capacitor. Marking other parts as UORV. Office to RS.; ordrng 1 W11259891 (Resistor) and 1 W11405831 (Capacitor)"

"WDT730HAMZ0 Arrived to inspect no cycle starting. Entered service test mode and found 10-3 stored in memory and I noted the only light that would blink was on the console, and not the frontal indicator, in unison, as usually expected. The unit filled and then experienced a power loss, causing an endless loop. I unloaded the fan motor and the unit then operated throughout service test mode. Returning tech will need to reconnect secured fan motor, 5VDC connection upon installation of vent assembly. Office to order fan, no leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11612315 (Vent)"

"Arrived on site for FC not freezing. Products melting. Upon arrival. Compressor, condenser fan and evaporator fan are all operating. Ran diagnostics and all test passed. Removed evaporator cover for inspection. Found solid ice build up at top right corner only. Entire evaporator is frost free. Uploaded picture to SD. Need to order sealed system repair. This is a r134a sealed system unit. Ordering compressor, evaporator, access valve, and uv drier. Office to reschedule ; ordrng 1 W11256565 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived on site for a refrigerator that is not making ice and is fluctuating in temperature. Inspected unit and work area. The customer advised that theyve been having this problem for the last week and had issues with things in the freezer being soft. I did confirm the customers complaint and took temperature of the freezer and refrigerator. Found the freezer at 13?F and the refrigerator at 38?F. Found no evidence of any defrost issue inside of the unit. Took an amp draw off of the compressor and found it pulling .741 A, but the compressor was hot to touch. Found a leak on the low side line at the compressor. Spoke to JC and was advisory order all sealed some stuff and contact Tech line. I did attempt to contact Tech line, but Techline was closed due to the Memorial Day holiday. Ordering all pertinent parts in the office. Will need to contact the customer about a return date when parts are made available. Please schedule service for at least three hours.; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Drier) and 1 W11598434 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

Arrived on site to test unit for unit beeping when its running. Found shorted keypad. Will order new console rescheduled for Thursday June 1st ; ordrng 1 W11416458 (Console)

"Arrived on site to test unit for no light. Found left RC door switch was broken. Jumped switch and light barely working. Verified receiving proper voltage. Recommend replacing RC door switch, light module, fc door switch and bulb. Found excessive frost build up on evap. Door gaskets all sealing properly. Recommend removing frost build up. Scheduled for 06/05. ; ordrng 1 W11527432 (RC light module)"

"Arrived on site to diagnose dryer popping the breaker when used. Customer said it pops when they open the door, and they saw a black spot inside. Examined unit and found the interior light had blown apart and shorted, and the light housing, socket, bulb and wiring were all burnt. When I checked the rear of the unit i saw the rear panel was crushed right on top of the heating element, likely driving the element coil to the chassis and shorting it. Ordering all parts to resolve. Ordering harness, rear panel, bulb, lens, housing, socket, heating element, control may also be needed. Office to schedule when all parts are in hand. ; ordrng 1 W11448299 (Harness) and 1 W11222979 (Light Socket) and 1 WP22002263 (Bulb) and 1 W11226088 (Light Cover) and 1 279838 (Heating Element) and 1 279318 (Terminal Block) and 1 280043 (Rear Panel) and 1 W11591402 (Control)"

"Arrived on site to inspect wall oven/microwave combo unit with the microwave element support broken. Upon further inspection, I found the microwave element hanging down and the support missing. Once I had the unit disassembled, I found the clip in place along with a piece of the support. I installed a new support and reassembled the unit and tested. When I cycled power to the unit, I found the microwave light not coming on. I went to test the microwave and found the panel display showing error code F6E8. Cleared the code and attempted to test the microwave and it failed and the error code displayed again. Following the tech sheet, I found all connections good and the control getting 125V. I cycled power and placed in diagnostics and cleared the code and retested and the code reappeared. I am ordering the microwave control and light and scheduled return service for 05/30/23.; ordrng 1 W11325784 (MW main control) and 1 W10886919 (Lamp) and 2 241908600053 (Fuse)s"

Arrived on site for dead dryer . Apon arrival dryer was operating. Ran diagnostics for Stuck key pad . In talking to customer they were having issues with buttons. Ordering UI ; ordrng 1 W11419056 (Ui)

Arrived on site for dishwasher leaking . Found during test wash leaking from diverter . Replaced sump and motor . No leaks detected after repair . Customer also had 3rd rack fall down . Found rails damaged . Ordering both 3 rd rack rails . Call to set return ; ordrng 1 Upperrailrt (W10653356) and 1 Upperrailleft (W10653357)

Arrived on site to test unit for cooking light not working. Test unit and found light bulb burned out. Advised customer its considered cosmetic. Advised to buy new light job and showed customer how to replace the light bulb job complete

"Arrived on site and found door is locked and washer is unplugged, reconnected to power and drain is running. Removed top cover and unlocked door manually and ensured pressure hose and switch are clear. This has cleared error and washer will now complete a diagnostic cycle.

"Arrived on site to test unit for not agitating, tested unit found failed capacitor and shift still a old plastic style not shifting, customer accepted replaced parts and tested unit is now running as designed, no leaks detected job complete"

Arrived onsite for dishwasher rack broken. I found the upper rack wheel assembly was broken. I installed the new wheel assembly and tested unit. Unit is operating as designed

"KVWB606DSS3 Arrived to inspect chimney damage. I found the main chassis was not correctly fastened to the wall and was out far enough to prevent the chimney from being inserted into its mount, without having to be pressed on hard enough to dent the metal out. The unit must be correctly installed prior to any further service or chimney replacement."

Arrived onsite for freezer section icing up. Upon arrival inspected unit. Found gasket in bad shape and gaps throughout. Replaced gasket and molded to fit. Seal is making good contact all around. Job complete

"LMXS28596S Arrived to inspect no cool. I found the unit attempting to cool, but with slightly above room temperature RC and FC chambers. The compressor was running, but at room temperature, with no appreciable heat. The current draw, measured on the compressor voltage supply is usually an inaccurate measurement method with this type of unit, but with the meter in my possession, I found the compressor draw to be .6 amps, generally considered too low for the conditions the unit was found in. This denotes the high likelihood of compressor internal failure, but does not rule out the possibility of a system leak and cannot be tested further without tapping into the system

"Arrived on site for washer, inspected unit and work area. Customers complaint was not spinning out clothes and grinding noises. Entered diagnostics and retrieved error code F7E1. Tested unit backwards and found oil from gearcase leaking. Unit will need a new belt, actuator, gearcase, capacitor and cam kit.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was belt was loose. Tested unit and found the control responding but not the drive motor. Gained access to inspect belt and found it lose. Inspected the belt tensioner and found it melted. Unit will need a new belt tensioner and I also recommended the customer to replace the belt due to the heat wear.

"Arrived on site to replace previously diagnosed latch, replaced latch and ran diagnostics cycle, found motor not engaging just buzzing, replaced capacitor and tested unit is now running as designed,

"Arrived on site for a refrigerator that had smoke coming out of the freezer. Inspected unit and work area. The customer advised that he thought he saw smoke coming out of the light fixture in the freezer and was worried there might be something going on. I remove the entire light fixture from the top of the cabinet and found no evidence of smoke, cut or charred wiring, or burning coming from the bulb, bulb housing or cabinet. The customer advised that it hasnt made the same smoke up here since but wanted to have it checked. The unit is working as designed.

Arrived onsite for a refrigerator with a broken icemaker. I found the drive broken between the ice tray and motor not allowing the tray to move to the home position. I replaced the icemaker. The new icemaker went to the home position and is working as designed. Call complete.

Arrived onsite for a dishwasher with a broken upper rack. I found the left adjuster broken causing the issue. I advised the customer to replace both adjusters. The customer agreed. I replaced both adjusters and the rack is working as designed. Call complete.

"Arrived on site and inspected washer and found error code for low water flow. Set washer into a diagnostic cycle and cold water is barely trickling. Remove cold water supply line and found it is blocked by calcium build up, took pictures. Flushed water line and cleared valve as much as possible of calcium. Cold water flow is now good. Replacing valve will not correct issue if water supply still has calcium deposit in it.

Arrived on site to replace drain pump. Upon arrival. Top of unit is disassembled as well as water hose disconnected and on floor. Replaced the drain pump and test unit. Unit has same issue. Need to replace pump. Removed new drain pump and reinstalled faulty pump. Job complete

"Arrived on site and Set washer into a diagnostic cycle and found error code 7/1 control board turned off heater due to incoming water temperature. Ran diagnostic cycle and found diverter on wash motor is not working. At the end of the diagnostic cycle heating element is now working again. After replacement confirmed operation by running a diagnostic cycle again, discussed correct detergent usage, running hot water before starting cycle, drying expectations, and rinse aid importance with customer. Dishwasher is now operating normally, job complete.

Arrived on site to test unit for not advancing pass sensing. Found latch attempting to engage but not engaging. Replaced latch and completed diagnostics with no issues. No leaks detected. Unit is now working as designed.

Arrived on site to test unit for not completing cycles and excessive shaking. Found rear top chassis plate was bent inwards towards tub. Tub ring got causing underneath chassis and causing excessive shaking and preventing cycle completion. Dislodged tub and vent chassis back to proper position. Needing belt and cam. Customer wanted to think about belt and cam replacement

Arrived on site for freezer not cooling. Upon arrival confirmed issue and found large defrost issue in fc. After further testing found defrost heater working and unit needing new control and thermistor. I replaced control and thermistor. Found unit working as designed and informed customer to give unit 24hrs to stabilize temps.

Arrived onsite for unit Shaking during spin. Inspected unit and found suspicious failure. Replaced suspension and tested. Unit is now functioning properly. Job complete

"Arrived on site for no,ice. Ran diagnostics no frost forming on evaporator plate diagnosed a leak in the system unit will need a new compressor,evaporator,drier

"Arrived on site and found dishwasher is slow to drain, found catch valve is stuck and after clearing it will drain properly. Also found no high drain loop and corrected drain hose. Job complete"

WFE515S0JS3 Arrived to inspect error code. I found that display had Err F1E0 displayed and reacted erratically to button presses. I removed and replaced the control and tested. All functions returned to normal and the unit heated as designed.

Arrived on site to test unit for gas smell when customer using oven. Test unit and found no leaks present at this time. Found smell from normal operation of oven turning on and off. Job compete.

Arrived on site to test unit for smoking. Test unit and found no smoke at all. Found customer cooking potatoes creating steam making it seem like smoke job complete.

"Arrived on site to test unit for front left burner not heating, tested unit found shorted infinite switch, replaced switch and burner and tested, unit is now running as designed, job completed"

Arrived onsite for dishwasher door does need stay up. On inspection found that the right side hinge the spring was off. The left spring was very weak. Installed new hinges and it is operating as designed now. No water leaks detected during service. K175Y61APL1

Arrived onsite for a dryer that is not drying. Upon inspection I found that the timer was getting power but the timer motor was not working. I replace the timer and tested the unit and found that the unit is now operating as designed.

"Arrived onsite for Dishwasher not draining. On inspection found water in th bottom of the unit, tried to pump it out without any luck. Vacuuming the out found the stainer was clogged. I pulled the drain hose so I could see the blades on the pump. I called for it to drain and the blade did not move but I could hear the motor turn on without the blades moving. Replaced the pump and tested unit. The unit is operating as designed. The part was covered under AE 1 year warranty."

"Arrived onsite for dishwasher not drying. On inspection found the unit has a error of F7E1. Did a amp draw on the heating element. It had 0 amps. Pulled the heating element and did a ohm test, it was OL. Installed a new heating element and retested the unit, now the amp draw was 7.5 amps and the heating element is getting hot now. The unit operating as designed and no water leaks detected during service."

"WFG505M0MS0 Arrived to inspect FL burner ignition issue. I verified the problem and inspected. I found the orifice holder was not fully seated and after correcting, the igniter was brought up to the correct level and the unit operated as designed. No gas leaks detected during service."

Arrived onsite for unit not heating. Upon arrival inspected unit. Disassembled and found heating element failed. Replaced element per Whirlpool 3rd party dispatch swpr5361e3b8-1. Replaced heating element and tested. Unit is now functioning properly . job complete.

Arrived onsite to replace faulty control. Replaced control. Unit is functioning properly. Job complete

"WOC54EC0HS20 Arrived to inspect noise. I found and isolated the noise to the microwave cooling fan. Removal and replacement corrected the issue and I attempted to install it back into the cabinet. I noted a severe rearward tilt and attempted to correct. Ultimately, I was not able to correct the installation issue due to the back of the lower panel that supports the oven within the cabinet, angled downwards toward the rear. I advised the customer the panel tilt/misalignment should be corrected and installing supports along the sides of the cabinet would likely correct the issue, after ensuring the panel is level and at a right angle to the cabinet sides and front and rear. Operational test ok."

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit was unresponsive. Confirmed and found a bad console. Replaced and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for unit not heating correctly. Upon arrival customer is using unapproved thermometer to monitor. Temperatures. Used thermocouple to monitor temperatures. Preheated oven to 350. Observed several temperature cycles and averaged 335 on the low and ,359 on the high with average cook temperature at 347. Unit is operating as designed. Job complete"

Arrived on site to install previously ordered part. Replaced control W11620481. Test unit by preheating oven to 350. Unit preheated and is operating as designed. Job complete

Arrived on site. Replaced defective heater assembly and installed new light switch

"Arrived on site. Found unit not assembled correctly from prev tech,reassembled unit ran diagnostics all test passed"

Arrived onsite for refrigerator making a noise. On inspection there was a clicking noise coming from the refrigerator. I pulled the unit out and the noise went away. I cut the tags off the power cord and the water line and pushed the unit back in. The noise never came back. The unit is operating as designed. No water leaks detected during service.

Arrived on site for no ice. Ran icemaker test icemaker not completing harvest replaced icemaker ran icemaker test passed icemaker filled with water.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator building condensation in freeze. Confirmed and did find that the new door that was installed the gasket was not making a full contact with the mullion causing warm air to enter and build condensation. I removed all frost and used my heat gun to form the gasket back to natural shape. I asked the customer to allow 12 hrs for the freezer door to stay closed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers said unit has been working fine since last visit. I explained to the office and maintenance. Job completed."

"Arrived on site for washer, inspected unit and work area. Gained access to the door lock and ohm the harness and showed to be good. Replace the door lock switch and tested unit is now operating as expected. No leaks where observed during service. Cleared error codes F3E1 F0E1. Job completed."

Arrived on site for washer making a lot of noise during wash. Found stator screw on floor . Replaced slider . Ran diagnostics calibration and wash tests. All checked normalNo water leaks detected at this time. Job complete

"Arrived on site to test unit for grinding noise. Was unable to replicate. Inspected can and found no signs of grinding. Replaced cam, belt, run cap and actuator. Removed agitator and found nothing caught underneath. Unit completed diagnostics with no issues. No leaks detected. Job complete."

Arrived on site to test unit for FC not cooling properly. Found top of FC door gasket was not sealing causing air leak. Formed gasket with heat gun and advised to leave door closed for at least 2hrs to allow gasket to cool and form on cabinet. No leaks detected. Job complete.

"Arrived on site to test unit for not heating and door not latching, tested unit found broken latch, shorted heating element and cutoffs, replaced latch, heating element cutoffs and thermistor as precautionary and tested unit is running as designed but vent test failed, advised customer not to use unit until the vent has been cleared by a professional and vent on the back of unit is squished and would also need to be replaced, at this time job complete"

Arrived on site for a washing machine that is making a squealing sound when it spins. Inspected unit and worked area. Did confirm the customers complaint and checked underneath the washer. Found no evidence of any oil leaks or the gear case dropping. Went ahead and replaced the cam. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for rattling sound. Verified with claims unit still within manufacturer warranty. Found FR adjuster/leg needed to be brought down, raising FR corner. Adjusted feet and unit not rattling anymore. Job complete."

"Arrived on site for a dishwasher that is still leaking. Inspected unit and work area. Customer advised that she ran the dishwasher prior to our service and the unit was still going through a dishwashing cycle. She did advise that the unit was not leaking at this point even though it had been an hour, but that she usually gets about 10 drops to half a cup with water on the left-hand side of the dishwasher when the dishwasher is through. Checked the door and found evidence of water on the left hand outer edge of the door. Checked behind the front door panel, and found no evidence of leaking from the vent or dispenser. Found steam settling on the outer edge of the frame where the inner door meets the gasket and water condensating in dripping from there. Went ahead and replace the door gasket and test of the unit. The unit began to work and operate as designed with no leaks present. Told the customer to call back if any other issues persist. Call complete."

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. I did find the cutting grid broken and went ahead and replace the cutting grid. The customer advised the unit stopped making ice on Friday of last week and completely was advised by Sunday. They tried to power cycle the unit and tested several other times after replacing the filter. Ran the ice machine through diagnostics and found all tests pass. I ran the unit through a normal icemaking cycle. The unit field, recirculated, froze an ice sheet on the evaporator plate, and finally harvested. Call complete."

"Arrived on site for a refrigerator that is still dripping water in the refrigerator section. Inspected unit and work area. Customer advised that the unit has been leaking water intermittently since the previous repair and that the freezer temperature is not exactly where she expects it to be. Found the cover not completely installed properly creating an airflow issue and checked the evaporator. Found a good frost pattern on the evaporator and checked the amp draw on the compressor. Found the compressor pulling proper amperage. Did advise the customer that because they dont have a defrost issue and they have a good frost pattern, the issue would have to be with the settings on the unit. Found the freezer control at minimum and the refrigerator at the recomm setting. She did advise that the refrigerator has not had any temperature concerns except for freezing vegetables when she turns down the thermostat on her refrigerator. Found the customer storing lettuce in the bottom drawer in the back. Did advise the customer that as cold air falls, anything stuck in the back of the refrigerator is liable to freeze and to move her water based vegetables to the middle of the fridge. steamed out excess frost in the drain hole and found it properly draining into the drip pan underneath. The unit is working as designed. Call complete."

"Arrived on site for a refrigerator that has a broken icemaker again. Inspected unit and work area. Did find the icemaker stuck in a harvest position with the icemaker tray completely bowed. Spoke to seeA the icemaker and the cover at no charge, but was advised to call whirlpool Tech line for further assistance. I called whirlpool tag line and spoke to Brandon SR# 7736499913. He advised that based on the fact that there was no bowing on the door or the cover, that the issue would have to be an environmental or customer usage issue. He said that the customer may find that the unit works fine when they first replace the water filter and when it starts going out, the unit doesnt fill right and is causing larger than normal cubes. Advise the only thing I could advise to replace is the icemaker. Went ahead and replaced the icemaker and cover test of the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I did a paper test per techlines request and the gasket was putting drag on the paper all the way across the top of the door. I replaced the door and the gasket. Call complete.

Arrived on site for range not heating up to set temps. Upon arrival confirmed issue but found no errors in diagnostics. Found bake element wrapped and oven sensor ohming at 1.3k and increasing to 1.67k faster then oven would preheat. Replaced bake element and sensor. Tested unit and found oven heating as designed. Call complete

Arrived on site for refrigerator not sealing properly. Upon arrival confirmed issue and found fc gasket not fully seated in door properly. Pressed gasket into position and reshaped left side of fc gasket to make sure it was sealing to door. Also added clear silicone to top and right side of inner fc liner due to gaps between liners. Found doors properly sealing after adjustments. Informed customer to give unit 24hrs to stabilize temps. Call complete

Arrived on site for dishwasher not filling with water. Upon arrival confirmed unit wouldnt fill in normal operation but didnt find any errors in diagnostics. Inspected valve and found harness loose. Locked harness into position and found dishwasher filling and washing as designed with no leaks. Call complete

Arrived on site for dishwasher not filling up. Upon arrival confirmed issue but found no errors in diagnostics. Upon further inspection I found harness to valve not fully seated in locked position. Locked in harness and tested unit. Found dishwasher could fill and wash as designed with no leaks. Call complete

Arrived on site for washer not filling. Upon arrival confirmed issue and found f8e1 in diagnostics. Upon further testing found cold side of valve not opening up its 120v applied. Installed new valve and reassembled and tested unit. Found no leaks and washer working as designed. Call complete

Arrived onsite for a dishwasher to replace the heating element for special project S17304. I replaced the heater and tested the machine. The machine is working as designed and there were no water leaks present at the time of service. Call complete.

Arrived onsite for a dryer with clothes wet at the end of the cycle. I tested the dryer finding it working correctly except clothing was not contacting the sensor bars correctly. I set the feet correctly to allow the clothes to tumble over each other and contact the sensor bars correctly. Call complete.

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that they ran a load a week ago of heavy duty towels, and that the unit did not drain all the water out they advised that after they left it for a while, the water did drain out, but that the clothes were not Fully rang out. Ran unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. Found the washer, completely unlevel and banging against the front and right side of the cabinets. Attempted to adjust the feet to accommodate the flooring. Found that the adjustments that the washer could make would not properly level the washer on the customers flooring and did advise the customer to get some rubber shams the square out and level the washer prior to any further service. Did advise the customer the issue would most likely be with an off-balance load due to all components. Running an operating as designed. Call complete."

Arrived onsite for a washer displaying an SD message. I checked stored error codes and found an F9E1 & F8E1. I ran the auto test cycle and the unit completed the cycle and worked as designed. I ran manual loads and filled the machine with all the valves finding it filling properly. I ran the manual drain and the machine drained fast. I went over detergent use and settings with the customer on how they default to the last cycle run. All is working as designed. Call complete.

Arrived onsite for a refrigerator that the icemaker is not working on and the upper RC lights are not working. I found the molex for the icebox not plugged in at the top of the RC. I plugged it in and the icemaker went thru a harvest and filled. I found the FC light not connected good. I snapped the connector together and all the lights are working as designed. Call complete.

Arrived on site for not draining. Upon arrival ran diagnostics and got F9-E1 long drain. I inspected drain pump and found harness to pump is not secured. Secured connection and test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived on site for broken lid latch. Upon arrival inspected unit and latch has failed . Need to replace latch . Replaced latch W11513248. Test unit. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site and inspected dishwasher and found right hand side rail is broken, welds have failed. Per service pointer W11296667 Repair is covered. Replaced both rails and dishwasher is now operating properly, job complete."

Arrived on site to test unit for gas smell. Customer said Plummer went out and found the leak on the wall and fixed it. Ran a test no leaks present job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for unit not starting. Customer said unit working now job complete.

Arrived on site to test unit for console turning on and off. Replaced console test unit and unit test good job complete.

Arrived on site to replace compressor and perform sealed system repair. Evacuated system and found pressure present but no cool. Compressor was dead on arrival. Removed old compressor and drier and replaced. Tested unit at 100psi with nitrogen and confirmed no leaks present. Vacuumed and confirmed vac held. Charged to manufacturer spec. Tested unit and confirmed proper compressor function and cooling had started. Repair completed.

Arrived on site for cooling issue. Found temperature slightly off ohmed themristor replaced defective thermistor

"Arrived on site for doors not closing correctly. Found mullion not entering catch,right side of freezer gasket not sealing correctly,adjusted mullion tested door operation good. Removed freezer door realigned tracks reinstalled door checke door seal good"

"JGCP436HL00 Arrived to instal previously diagnosed and ordered parts. I verified the front, center burner would not ignite and I adjusted the burner assembly. After adjustment, the burner ignited immediately. I corrected other slow-to-ignite burners on the unit and tested. Operational test good, no gas leaks detected during service."

"Arrived on site to replace previously diagnosed UI and house, replaced parts and tested, unit is now running as designed, no leaks detected job complete"