Near Austin, Texas 78750
David Z
Job Details:
06/05/2020
FREEZER WHIRLPOOL WZF34X16DW04
"Arrived on site to diagnose freezer that customer says is shutting off causing the items inside to warm up. Freezer is in the garage. Issue is intermittent, but happens regularly causing items to spoil. Talked to Steve at tech line about what could cause this to be intermittent, and only options are either an out of range thermistor or control. Replaced both the compartment thermistor and control. Retested and unit kicked on and started cooling immediately. Advised customer to make sure door can fully close and does not create any kind of gap as well. All is working as designed at this time."
Near Austin, Texas 78759
Andy
Job Details:
06/05/2020
DRYER WHIRLPOOL WHD5090GW0
Arrived on site for dryer still not working properly. Tested and inspected unit and found rES (Air Channel NTC (SET 1) Value Too High or Too Low) and Bottom filter is blocked by lint or improperly positioned icon coming on. Called tech line and spoke with Kathy (SR# 7727786675) was instructed to check sensors. Did as instructed and found failed sensors. Harnesses may be needed as well. 2 hour job. Ordering needed parts. Office to schedule return trip. Left unit unplugged.; ordrng 1 461970109731 (sensor) and 1 461975011651 (sensor)
Near Austin, Texas 78738
Kevin
Job Details:
06/05/2020
REFRIGERATOR JENN-AIR JS48SSDUDE01
"Arrived on site and found original icemaker motor has failed, took one picture. Three screen icemaker was damaged in the box, took one picture and a new one will be needed to correct the issue. Will also bring back ice level sensor boards if needed W10790819 , ordrng 1 W10757851 (cntrl-elec) and 1 W10790819 (icemaker)"
Near Austin, Texas 78754
Andy
Job Details:
06/05/2020
DRYER WHIRLPOOL RGD4516FW0
Arrived on site for dryer not drying properly. Tested and inspected unit and found issue with fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. Did find that house venting needs to be cleaned. Instructed customer on this. No other repairs are needed at this time.
Near Liberty Hill, Texas 78642
James
Job Details:
06/05/2020
WINE COOLER KITCHENAID KUWR304ESS00
Arrived on site and found unit making loud vibration noise coming from sealed system. Inspected and found condenser lines touching causing vibration noise. Installed vibration pads to all lines close to each other and ensured no lines touching. Leveled unit and found vibration has stopped and unit is now running properly. Job complete
Near , Texas 78676
Robert
Job Details:
06/05/2020
RANGE UNKNOWN RGV2-486GDN
Arrived on job to replace igniter and regulator. Replaced igniter and still not lighting igniter hot enough and can hear valve trying to work but no gas. Will need valve. ; saved tckt
Near Austin, Texas 78733
Leonardo
Job Details:
06/05/2020
OVEN THERMADOR PRL486GDH/04
Arrived on site to test unit for loud noise. Turned unit on to 450 and unit making noises due to unit heating. Fan sounded good job complete.
Near Liberty Hill, Texas 78642
Jonathan S
Job Details:
06/05/2020
DRYER WHIRLPOOL WED49STBW1
Arrived on site for dryer door gasket torn. Inspected gasket and found damaged at bottom right corner. Removed gasket and installed new. Tested unit. All tested good.
Near The Hills, Texas 78738
Kevin
Job Details:
06/05/2020
REFRIGERATOR JENN-AIR JS48PPDUDB20
"Rived on site and inspected refrigerator and found ice will not dispense, found shaft is frozen in place and after clearing it dispenser is working properly.
Near Kyle, Texas 78640
Richard
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived onsite for the refrigerator leaking water. During testing found no issues with refrigerator. Found no leaks after testing ice maker fill test and water fill test. Customer stated that the leak happened last week and hasn’t leaked sense than. Could find any signs of a leak at all. Refrigerator working fine. Complete
Near Austin, Texas 78757
Andy
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site for refrigerator not making ice and not cooling inRC tested and inspected unit and found ice maker is working properly. Instructed customer on how ice maker operations. Found failed control and diffuser for refrigerator not cooling properly. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11212392 (cntrl-elec) and 1 W11317276 (diffuser)
Near Georgetown, Texas 78633
Jonathan S
Job Details:
06/05/2020
RANGE WHIRLPOOL WEG760H0DS0
"Arrived on site for range cooktop middle burner flame to high and back left burner not lighting. Inspected unit and work area. Found burner caps switched, middle needs to go to back left and back left to middle. Corrected burner caps and tested unit. All tested good.
Near Dripping Springs, Texas 78620
Robert
Job Details:
06/05/2020
ICE MACHINE KITCHENAID KUIC15NHZS0
Arrived on job for complaints of no ice. Found the condenser fan not working. ; ordrng 1 TJ90SF8404 (TUBE) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Austin, Texas 78705
Jacob
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05
Arrived onsite for door having scratches. Looked at freezer door. Saw scratches. Replaced door. No issues at this time. Job complete
Near Pflugerville, Texas 78660
David S
Job Details:
06/05/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00
"Arrived on site for freezer not cooling. I checked the pressure at the compressor and dryer and found 0 on low side and about 130 on the high side. I gained access to the evaporator and found air dye at the evaporator and an ice ball covering the cap tube am replacing the evaporator. I evacuated the system and removed the failed evaporator. I installed a new evaporator, and did a push pull test. I pulled a 30 inch vacuum And charged the system with 5.0 oz f refrigerant. I monitored the pressures and found the low side at 0. I monitored for a good frost pattern. System is operating as designed. Job complete."
Near Bastrop, Texas 78602
Scott
Job Details:
06/05/2020
RANGE WHIRLPOOL WFE320M0ES2
"Arrived on site for oven not working , found relay on control failed . Will need control . Also oven light has failed . Please call to set return .; ordrng 1 AUTHO and 1 W11281687 (sockt-lite)"
Near Bastrop, Texas 78602
Scott
Job Details:
06/05/2020
WASHER MAYTAG MVWB855DC3
"Arrived on site for washer not starting or not responding to commands with turn knob . Ran diagnostic all checked normal with test wash . Unit will need new console . No water leaks detected at time of service."
Near Round Rock, Texas 78681
Paul
Job Details:
06/05/2020
WASHER MAYTAG MVWB765FW0
Arrived onsite for a washer with an F6E2 error. I found the power button on the UI not working correctly and there was 5VDC from the control to the UI. The control panel needs to be replaced. I replaced the console and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Liberty Hill, Texas 78642
Jonathan S
Job Details:
06/05/2020
DISHWASHER BOSCH SHX7ER55VC/50
"Arrived on site for dishwasher door spring broken. Inspected unit and work area. Removed unit and side panels. Found left spring broken. Will need spring kit to repair and replaces both springs. Customer approved repair. Removed broken spring and installed new. Installed unit and tested operation. All tested good, no water leaks detected.
Near Georgetown, Texas 78633
Jonathan S
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS03
"Arrived on site for refrigerator developing ice in freezer. Inspected unit and work area. Found FC top door gasket not sealing, causing ice buildup on front right and middle. Removed door and adjusted bracket flipped door gasket and installed door. Tested FC door and found sealing. Found leveling feet not in position., corrected. Performed diagnostics mode and tested all operations. All tested good, no water leaks detected."
Near Austin, Texas 78745
Luis
Job Details:
06/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for no cool in freezer. Found evaporator cover incased in ice,ran diagnostics unit entered defrost,called tech support per tech support needs a new main control,installed updated main control.
Near Liberty Hill, Texas 78642
James
Job Details:
06/05/2020
OVEN WHIRLPOOL WOS51EC0AS01
Arrived on site and tested operation. Found unit off and not responding. Tested fuses and found thermal fuse has failed.
Near Austin, Texas 78729
David Z
Job Details:
06/04/2020
RANGE WHIRLPOOL WFE515S0ES2
Arrived on site to diagnose range throwing F1E2 error. Arrived on site and unit breaker was turned off. F1E2 error calls for control replacement. Replaced control. Flipped breaker on and still had no power. Checked terminal block and found L2 wire burnt and severed. Ordering terminal block and harness to resolve. ; ordrng 1 W11219898 (harns-wire) and 1 WPW10245259 (block-term)
Near Granite Shoals, Texas 78654
Jonathan S
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site for refrigerator RC top lights and freezer light not illuminating. Inspected unit and found dent on top right hand corner. Traced DC circuit and found failed RC module. Removed failed module and installed new. Tested all operations. All tested good, no water leaks detected. Spoke with customer on repair."
Near Buda, Texas 78610
Kevin
Job Details:
06/04/2020
DRYER WHIRLPOOL WED5000DW2
"Arrived on site and found dryer drum is not sitting on glides, remove front panel and after reassembling it is tumbling properly now. No lint found in dryer at time of service, job complete"
Near Georgetown, Texas 78633
James
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Arrived on site and tested operation. Found fresh food section freezing foods. Tested damper and found damper door not moving and damper switch registers damper as closed when it’s open. Unit will need new damper to repair. Damper is currently on back order. Office to schedule return services once part is available. ; ordrng 1 WPW10479155 (DAMPER)
Near Coupland, Texas 78615
Andy
Job Details:
06/04/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site for dishwasher door not closing properly. Tested and inspected unit and found failed door strike. Removed failed part and replaced with new from stock. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lago Vista, Texas 78645
Paul
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05
Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I found the compressor running and it was not hot. I found the compartments only a little cooler than room temp. I found the system still charged but it was low. I found no signs of oil anywhere. I installed a dye drier using lokring and a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and had a good frost pattern on the evaporator. The unit is working as designed. Call complete.; ordrng 1 W10896677 (COUPLER (TRUCK STOCK REPLENISHMENT))
Near Coupland, Texas 78615
Andy
Job Details:
06/04/2020
DRYER WHIRLPOOL WED4815EW1
Arrived on site for dryer door closing issues and top panel loose. Tested and inspected unit and found issues with door strike and loose panel. Made adjustments to panel and removed failed strike and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Del Valle, Texas 78617
Jacob
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05
Arrived onsite for unit not cooling/freezing. Tested unit. Found that the evaporator core is not getting frozen to help freezer/cooling. Submitted sealed system checklist. Ordered parts. Office to reschedule ; ordrng 1 W11107829 (DRIER) and 1 W11209866 (compressor)
Near Horseshoe Bay, Texas 78657
Jonathan S
Job Details:
06/04/2020
WASHER WHIRLPOOL WTW8500DC5
"Arrived on site for washer having LF error code. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F0-E4 spin limited by water temperature, F0-E3 overload and F8-E1 long fill. Performed manual test mode and found no cold water entering unit. Removed failed valve housing and installed new. Tested water operation and found all, working and monitored for possible water leakage. Ran automatic test mode. All tested good, no water leaks detected."
Near Temple, Texas 76502
Al
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived to inspect top lights in refrigerator compartment flickering.Checked the freezer light and it was not working.Used truck stock part # W11205083 (module) to complete the repair.Unit now operates as designed with all lighting issues corrected.All water lines were dry at the time of service.Customer Satisfied.Job complete ; used 1 W11205083 (LIGHT) from stock
Near Austin, Texas 78758
Eman J.
Job Details:
06/04/2020
WASHER WHIRLPOOL WFW6620HC0
"Arrived onsite for washer with off balance code. Tested system found that the washer feet weren’t down, adjusted the feet tested system no more of balance washer. Job complete."
Near Austin, Texas 78759
Scott
Job Details:
06/04/2020
WASHER WHIRLPOOL WFW94HEXW2
"Arrived on site for unit flashing f6e1 . Found Mcu has failed ,as well as knob broken off customer attempted to super glue it back on . Can change cycles .
Near Austin, Texas 78738
Kevin
Job Details:
06/04/2020
DISHWASHER KITCHENAID KDPE334GPS0
"Ride on site and inspected dishwasher found left hand upper rack rail is broken, took one picture. Need to bring back both rails to correct issue; ordrng 1 W10913628 (track) and 1 W10914507 (track)"
Near Pflugerville, Texas 78660
Wesley
Job Details:
06/04/2020
COOKTOP WHIRLPOOL WCG55US6HS00
Arrived onsite and converted unit to natural gas and replace missing and damaged burner heads. Unit is now operating as designed. All checks good.
Near Dripping Springs, Texas 78620
Brandon
Job Details:
06/04/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01
"Arrived on site to replace torn gasket, I replaced gasket, unit tested good."
Near Copperas Cove, Texas 76522
Al
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03
Arrived to inspect side by side refrigerator not cooling.All fans were running.The compressor would turn on for 5 seconds and cut off.Removed and replaced the start device and unit compressor fired up and stayed on.I placed a bottle of water in the freezer and instructed the customer to wait approximately 24/48 hours for unit to reach optimal temperatures.All water lines were dry at the time of service.Job complete
Near New Braunfels, Texas 78133
Richard
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker was turn off. Turn ice maker on and ran diagnostics and all functions tested good. Complete.
Near Robinson, Texas 76706
Jonathan M
Job Details:
06/04/2020
WASHER WHIRLPOOL MVWB835DC5
"Arrived on site for a washer that’s not spilling out clothes. Inspected unit and work area. Placed in in service diagnostics and found an F3 E1 (pressure system fault), F9 E1 (long drain), and F2 E1 (UI stuck key) error codes. Tested unit for an auto test and found the unit over filling with water. Placed unit in a drain and unit drained most of the water but stopped with a little water at the bottom. I ran the unit through a drain and spin and unit drained but kept running the drain pump. Removed pressure hose from control and unit stopped draining. Turned off unit and reapplied the drain hose. Placed unit in service diagnostics again and unit ran as designed. Had customer run a heavier load which she said caused her issues. Noticed the customer was using too much soap and oxi when running a heavy load. Unit began to oversud. Advised customer of use and care guide for unit and unit ran as designed. Call complete."
Near Austin, Texas 78727
Eman J.
Job Details:
06/04/2020
WASHER MAYTAG MVWX500BW0
"Arrived onsite to install previous diagnosed parts. Install drain pump. Tested system, everything works as designed. Job complete.
Near Belton, Texas 76513
Al
Job Details:
06/04/2020
WASHER WHIRLPOOL WTW5000DW2
"Arrived to inspect washer still tripping the breaker.Found that first technician discovered the unit was on a GFCI , which causes the unit to fail each time after the rinse during the spin cycle.I confirmed the house is 90% GFCI and photographed the breaker box.Advised the customer the washer needs to be on a non GFCI or arch fault breaker.Customer advised he’d complete the electrical issues himself.Unit works as designed."
Near Killeen, Texas 76549
Al
Job Details:
06/04/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Arrived to install previously ordered part.Removed and replaced the micro computer.Reassembled and unit tested as designed.Job complete
Near Austin, Texas 78749
Kevin
Job Details:
06/04/2020
WASHER MAYTAG MVWB835DC2
"Arrived on site and inspected washer and found valve is constantly dripping, replaced water valve has stopped. Also found waterline connection on the rear of the washer is also dripping and recommended that customer replaced water lines to correct issue. Job complete"
Near Manor, Texas 78653
Andy
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB00
Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, Texas 78734
Robert
Job Details:
06/04/2020
DRYER WHIRLPOOL MED8630HC
Arrived on job to install new panel. Found panel shipped is scratched order new panel. ; ordrng 1 W11203814 (PANEL )
Near Lago Vista, Texas 78645
Paul
Job Details:
06/04/2020
COOKTOP JENN-AIR JIC4430XS00
Arrived onsite for a cooktop that when turning on the RF burner the LR burner comes on. I found all four burner controls turning the burner on diagonally from it on the opposite side of the cooktop. I power cycled the unit and reconfigured it to 24 just like the tech sheet shows and tested the unit having the same results. I called techline and spoke with Bruce. Bruce stated it sounds like the wiring to the UI was reversed and advised checking that SR# 7727987646. I checked all of the wiring on the module and the UI and found everything connected correctly. I removed the module that was replaced on a previous visit on 5/13/2020. I tested the unit and found all of the burners working as designed. Call complete.
Near Horseshoe Bay, Texas 78657
Jonathan S
Job Details:
06/04/2020
DRYER MAYTAG PYE4500AYW
Arrived on site for dryer making abnormal noises. Performed diagnostics and ran unit to identify noise. Disassembled unit and found front bearing worn out. Found noise coming from motor when turning blower wheel manually.
Near Coupland, Texas 78615
Andy
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL MFI2569VEM1
Arrived on site for refrigerator not dispensing water or ice. Found that unit is making ice but not dispensing water or ice. Tested and inspected unit and found failed dispenser control.Instructed customer on this and use and care and practice for best performance. No water leaks present at time of service
Near Austin, Texas 78759
Scott
Job Details:
06/04/2020
COMPACTOR KITCHENAID KUCS03FTSS0
"Arrived on site ,replaced switch kit . All tested good . Job complete ."
Near New Braunfels, Texas 78130
Noah D
Job Details:
06/04/2020
WASHER MAYTAG MVWC565FW2
"Arrived on site to inspect washer for making sounds when shifting, checked for sounds and could not replicate, replaced shifter and cam and retested. No problems found. Complete"
Near Austin, Texas 78737
Kevin
Job Details:
06/04/2020
DRYER WHIRLPOOL WED6620HC0
Arrived on site and inspected prior found motor mount spring clamp farthest away from family is broken took pictures. Will need a new Motor mount clamp to correct the issue.; ordrng 1 W11401018 (NOISE REDUCTION SERVICE KIT) and 2 WPW10121316 (clamp)s and 1 WPW10242878 (base)
Near Hutto, Texas 78634
David S
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site for water dispensing slow. I checked the water from the dispenser and found it coming out slow. I removed the water filter and tested again. It was still coming out slow. I gained access to the back of the fridge and inspected the the inlet valve and breaded line. I found part of the gasket for the breaded line was jammed into the valve restricting flow. I removed the gasket and put in a new 1/4 inch tube from the wall valve to the inlet valve and tested the water dispenser. Water is dispensing at a normal rate. No water leaks detected. Job complete.
Near Lago Vista, Texas 78645
Paul
Job Details:
06/04/2020
REFRIGERATOR LG LRSPC2331T
"Arrived onsite for a refrigerator that the ice started melting and the freezer started warming up. I found the compressor scorching hot and mechanically failing. The compressor need to be replaced. Compressor part number 2521JA1006B Ordering parts research and AUTHO of found.; ordrng 1 PARTSRESEARCH (COMPRESSOR, DRIER, SERVICE TAP, AND CONTROL IF IT’S A UNIVERSAL REPLACEMENT.)"
Near Austin, Texas 78741
Jacob
Job Details:
06/04/2020
WASHER WHIRLPOOL MHW6630HW0
Arrived onsite to for unit leaking from dispenser drawer area. Replaced dispenser drawer. Also found that unit was un leveled. Called Techline to report findings. Got SR#7727982302. No leaks at this time. Job complete
Near Austin, Texas 78741
Kevin
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL MFF2258FEZ03
"Arrived on site and found no ice production, freezer light switch is broken and missing. Will need to bring back all icemaker components and freezer light switch to correct issue. No water leaks from connections at time of service; ordrng 1 W10884390 (icemaker) and 1 W11181718 (WATER TUBE) and 1 W11396033 (LIGHT SWITCH ) and 1 WPW10498976 (valve)"
Near Austin, Texas 78757
Eman J.
Job Details:
06/04/2020
DRYER MAYTAG MEDB835DW4
Arrived onsite for dryer not drying. Tested system found sensor faulty. Ordering sensor W10868982; ordrng 1 W10868982 (duct-lint)
Near New Braunfels, Texas 78132
Noah D
Job Details:
06/04/2020
OVEN WHIRLPOOL WFG525S0JS0
"Arrived on site to inspect oven for not heating correctly and leaking gas, upon inspection found no leaks or problems,s sr# 7727984675 tested calibration and found temps are normal for a full calibration cycle. Complete"
Near Buda, Texas 78610
Kevin
Job Details:
06/04/2020
WASHER WHIRLPOOL WTW5000DW3
"Arrived on site can inspected washer and found same error code for unbalanced load, homeowner experienced drain pump turn on when no laundry was being done. Homeowner stopped it by holding start button down. Ran all functions in manual diagnostics and everything passed, ran a calibration cycle and an automatic test cycle and everything past. Insured pressure hose was clear, job complete."
Near Taylor, Texas 76574
Andy
Job Details:
06/04/2020
REFRIGERATOR GE GTH18XCTZRWW
Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed OVERLOAD PTCR COMBO. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hays, Texas 78610
Leonardo
Job Details:
06/04/2020
RANGE WHIRLPOOL WFG550S0HZ1
Arrived on site to test unit for oven not getting to temp. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete
Near Austin, Texas 78701
Leonardo
Job Details:
06/04/2020
DISHWASHER WHIRLPOOL WDF518SAHM
Arrived on site to test unit for unit not having power. Test unit and found unit getting correct voltage but control no responding. Replaced control board test unit and unit test good job complete no leaks present at this time.
Near Pflugerville, Texas 78660
Wesley
Job Details:
06/04/2020
DRYER WHIRLPOOL WED4850HW0
Arrived onsite and found unit operating with lint trap housing full of downy lint preventing airflow. Removed lint and unit will now dry properly. All else checks good.
Near Austin, Texas 78759
Scott
Job Details:
06/04/2020
DRYER WHIRLPOOL MEDB880BW0
"Arrived on site for dryer having long dry times . Found element had failed ,found screw in coils . Replaced heater . No lint build up at time of service. Job complete ."
Near Manor, Texas 78653
Andy
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRS3155DHB01
Arrived on site for refrigerator making noise when opening and closing door. Tested and inspected unit and found unit was not properly leveled from last visit. Leveled unit properly and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, Texas 78739
Robert
Job Details:
06/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on job to replace pan. after replacement test operation. No leaks detected at time of service.
Near Georgetown, Texas 78633
James
Job Details:
06/04/2020
REFRIGERATOR FRIGIDAIRE FRS26ZRFW3
Arrived on site and installed new defrost heater and bi metal. Tested operation and found unit working properly. Job complete
Near Kyle, Texas 78640
Brandon
Job Details:
06/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2
"Arrived on site for customer complaint of unit not washing, and not drying properly, and leaking. Found error codes F7e1 f6e4 in diagnostic mode. Found diverter motor not switching between top and bottom spray arms. Found heater circuit to be good, found float switch passed.
Near San Marcos, Texas 78666
Richard
Job Details:
06/04/2020
DRYER MAYTAG MEDB835DC4
Arrived onsite for the dryer with AF error. Ran diagnostics and found error code for restricted air flow. During testing found that the vent tube in the home is still clogged. Showed the customer the difference between restricted air flow and good air flow. Customer agrees that there is still a clog in the vent in the home. Customer stated that they will call maintenance to clean out vent tube sense his shop vac didn’t remove the clog. Complete
Near Georgetown, Texas 78626
Cliff
Job Details:
06/04/2020
REFRIGERATOR GE PFSS9PKYBSS
"Arrived on site to preform sealed system repair on refrigerator. Checked frost pattern and noted only top coil of freezer would frost but full pattern on RC evap. As this is a looped system unit is low on refrigerant. Inspected unit for oil in evap sections and compressor compartment. Found no oil in evap areas, but it was leaking out from cavity where the lines enter the compressor compartment. No repairs can be done to correct issue, job is complete."
Near Georgetown, Texas 78628
Lou
Job Details:
06/04/2020
WASHER LG WM2688HNMA
"Arrived on site to inspect washer leaking. Upon further inspection, I removed the top panel and found water on the top of the hot inlet valve. Turned the unit on and water began to come out the valve. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks at the end of service, job completed."
Near Georgetown, Texas 78628
Lou
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF04
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found where water had leaked from the the motor and ceased it. I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, Texas 78660
Wesley
Job Details:
06/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ1
Arrived onsite and found unit not heating. Replaced mag cap and diode. Unit is now operating as designed and heating properly.
Near Austin, Texas 78717
Cliff
Job Details:
06/04/2020
DISHWASHER WHIRLPOOL WDT920SADM2
Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found failed circulation pump.
Near Coupland, Texas 78615
Andy
Job Details:
06/04/2020
MICROWAVE KITCHENAID KOCE500ESS07
"Arrived on site to install previously diagnosed control and UI. Removed failed parts and replaced with new and cleared error codes and tested unit and found no improvement and microwave light not working. Ordering light, new control, panel, fuse, filter and lamp housing. May also need harness. 2 hour job. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 2 W10886919 (lmp-basles)s and 1 W10915648 (cntrl-elec) and 1 W11093254 (panl-cntrl) and 2 W11188752 (fuse)s and 1 W11398764 (FILTER ) and 1 WPW10490593 (housng-lmp)"
Near Blanco, Texas 78606
Brandon
Job Details:
06/04/2020
DISHWASHER BOSCH SHX878ZD5N/01
"Arrived on site for customer complaint of unit not completing cycle, found door latch faulty, replaced latch, unit tested good."
Near Cedar Park, Texas 78613
Cliff
Job Details:
06/04/2020
DISHWASHER WHIRLPOOL KUDC03FVSS0
Arrived on site to replace water valve and dispenser for refrigerator. Replace both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, Texas 78734
Robert
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01
"Arrived on job for complaints of icemaker not working. Ran diagnostics and found switch not showing open or closed for bucket. Ordered control and switch. Will need auto to complete. ; ordrng 1 W10656772 (switch,rocker arm) and 1 WPW10758681 (cntrl-elec)"
Near Dripping Springs, Texas 78620
Brandon
Job Details:
06/04/2020
ICE MACHINE KITCHENAID KUIC15PLTS0
"Arrived on site for customer complaint of no ice production, found failed recirculating pump, I replaced pump, unit tested good."
Near Canyon Lake, Texas 78133
Richard
Job Details:
06/04/2020
RANGE WHIRLPOOL WFE550S0HZ1
Arrived onsite for the cook top cracked / scratched. During inspection found that the cook top is cracked/ scratch in a different place than last time. I took pictures the crack / scratch is not over the element. We will need to get authorization to replace the cook top from whirlpool. ; saved tckt
Near Round Rock, Texas 78665
Paul
Job Details:
06/04/2020
ICE MACHINE KITCHENAID KUIC15NRXS0
Arrived onsite for a ice machine not filling with water. I ran diagnostics and found the control showing the reservoir was empty but the fill valve was not opening. I checked for water from the wall to the machine and the customer had good water pressure. I checked voltage at the valve and had 120VAC on the black and white wires and no DC voltage on the other connector. I disconnected the water level sensor and ran the same test getting the same results of 0VDC. I spoke with CS. The control needs to be replaced.
Near Pflugerville, Texas 78660
David S
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01
Arrived on site for freezer light not working. I inspected the unit and work area. I found the freezer light not coming on and the open door indicator not coming on. I inspected the freezer switch and found it intermittently activating. I replaced the freezer switch with new. The light come on and the open door indicator come on when the freezer door is open. Job complete. No water leaks detected.
Near Temple, Texas 76502
Al
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived to inspect unit failures.Customer advised the lights in the refrigerator and freezer compartment are not working.I confirmed the complaint used truck stock W11205083 to complete the repair.Unit now operates to customers satisfaction.All water lines were dry at the time of service.Job complete ; used 1 W11205083 (LIGHT) from stock
Near Austin, Texas 78731
Scott
Job Details:
06/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived site for dish washer shutting down . Found controls are not responding to any commands .Checke and found proper voltage to control . No power leaving . Replaced control , ran diagnostics wash . All checked normal . No water leaks detected at time of service. Job complete ."
Near Georgetown, Texas 78628
Lou
Job Details:
06/04/2020
REFRIGERATOR KITCHENAID KRFC302ESS02
"Arrived on site to inspect refrigerator section freezing foods. Upon further inspection, I tested temps in the FC=8degrees and RC=33 degrees. Customer provided photos of frost built up on the damper cover. Tested the damper and it was lagging when it opened/closed and the motor was loud. Removed and replaced the damper control and retested and it’s operating as designed. Also found the right RC door gasket is torn. Ordering the gasket and scheduled return service No water leaks observed during service.; ordrng 1 W10830046 (gasket-fip)"
Near Austin, Texas 78717
Cliff
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Arrived on site to install ice bin for refrigerator. Installed part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Del Valle, Texas 78617
Jacob
Job Details:
06/04/2020
RANGE FRIGIDAIRE FFEF3054TS
"Arrived onsite for front left burner to unit being too hot. Tested unit. Unit is working as designed. Let customer know that the burner is working correctly as it is a dual zone burner, and will get really hot really fast. No issues at this time. Job complete"
Near New Braunfels, Texas 78132
Luis
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived on site for no cool. Strong oil smell in fresh food. Removed cover assembly found clip that connected thermistor to evaporator pierced evaporator causing oil to leak out and damage drain pan and caused damage to housing. Will need to order housing assembly to complete job 2HRS for repairs; ordrng 1 2HRS and 1 W10503486 (HOUSING) and 1 W11087438 (MOTOR EVAP)
Near Austin, Texas 78723
Eman J.
Job Details:
06/04/2020
WASHER WHIRLPOOL WTW5000DW3
"Arrived onsite for washer not draining and making loud noise. I ran diagnostics, it drains fine and spins fine. I also ran it on a drain and spin cycle. Works fine, spins fast with out any loud noise. I advised the customer to record the sound if it happens again and to also make sure his load is balanced."
Near New Braunfels, Texas 78130
Noah D
Job Details:
06/04/2020
MICROWAVE WHIRLPOOL WMH32519HB4
"Arrived on site to inspect microwave for clicking and shutting off, upon watching video of mic found the mag cap and diode needed to be replaced. Ordering parts, ; ordrng 1 W10343300 (CAP ) and 1 W10754299 (MAG ) and 1 W11222648 (DIODE)"
Near Spring Branch, Texas 78070
Richard
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL GC5NHAXVY01
"Arrived onsite for the ice maker not making ice. During inspection found that the ice maker fill tube is has frozen up. Could not get the ice maker to run a cycle. Will need to replace ice maker and ice maker fill tube and valve. On next visit. Will need authorization. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR. ICE MAKER, WATER VALVE, WATER TUBE) and 1 WP2303216 (fitting)"
Near Kyle, Texas 78640
Brandon
Job Details:
06/04/2020
REFRIGERATOR LG LFX31925ST/00
"Arrived on site for customer complaint of loud rattling noise, found noise coming from freezer side fan motor/evap cover. I replaced evap cover with fan motor, unit tested good."
Near Austin, Texas 78702
Kevin
Job Details:
06/04/2020
WASHER GE WCVH4800K2WW
"Arrived on site and inspected washer and found customer is experiencing a rattling sound during the drain cycle. Inspected drain pump and found impeller is broken loose. need to bring back a new drain pump and a second technician washer and dryer are stacked.; ordrng 1 WH23X10036 (pump drain asm)"
Near New Braunfels, Texas 78132
Noah D
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site to inspect fridge for not draining, replaced drain pan and tested. No problems found. Job complete"
Near Austin, Texas 78732
David Z
Job Details:
06/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site to continue diagnosis of ongoing cooling issues in FC and 3 way valve hammering. On arrival customer said FC was warming up again several days ago. said he had put the unit in diag mode after reading online as well as ran thermistor check. After removing it from diag mode, unit started cooling normally again. Frequently the 3 way valve will just ha,met and hammer for up to 30 mins, customer had several videos. At the time I arrived and checked the unit, there were no defrost issues found, and temps were normal. Went in and out of diag mode a couple times and never heard the 3 way valve reset like normal. Talked to CS and recommended we do the a 3 way valve under sealed system under warranty, as well as replace main PCB. Ordering compressor and access valve, with the 3 way valve and control being marked for use on return visit. . ; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler)"
Near Manor, Texas 78653
Andy
Job Details:
06/04/2020
WASHER MAYTAG MVWC565FW1
Arrived on site for washer still making noise. Tested and inspected unit and found noise coming from top panel due to failed switches. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10285511 (cycle select switch) and 1 WPW10285512 (temp switch) and 1 WPW10285517 (cycle select switch) and 1 WPW10285518 (cycle select switch)
Near Pflugerville, Texas 78660
Wesley
Job Details:
06/04/2020
RANGE WHIRLPOOL WFE525S0JZ0
Arrived onsite and replaced control panel. Unit is now operating as designed.
Near Georgetown, Texas 78626
Wesley
Job Details:
06/04/2020
REFRIGERATOR WHIRLPOOL WRF532SMBB00
Arrived onsite and found unit operating with failed start device. Repaired. Unit is now operating as designed.
Near New Braunfels, Texas 78130
Noah D
Job Details:
06/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ
"Arrived on site to inspect washer for not operating during washing, found that the pump was not operating, ordering pump and rescheduled ; ordrng 1 W11087376 (SUMP MOTOR )"
Near Waco, Texas 76712
Jonathan M
Job Details:
06/04/2020
DISHWASHER WHIRLPOOL DU1100XTPBB
"Arrived on site for dishwasher that still not allowing cycles to be selected and is blinking the clean LED light. Inspected unit and work area. Issue is due to a heating circuit problem and measured resistance to the heater and high limit thermostat. Heater was within range. Tested continuity going through the heater relay and was finding inconsistent continuity. I called Techline and spoke to Dave SR# 7727984355. He advised that if the dishwasher started and the unit would heat during the diagnostics cycle if the door switch was activated, that the issue would be with the control. He advised the diagnostics test would bypass several relays due to forcing it into a heat. He advised to replace the control to fix the issue. Replaced control and ran unit through a diagnostics cycle. Unit ran as designed. Call complete."